Ashley Store
Open today: 12:00 PM - 06:00 PM
The Ashley Store in Tallahassee, FL represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Good service, both in sales and delivery.
Nice Quality & Selection.
Good quality, good customer service, and most of all the delivery was A+. Both delivery guys were very careful with the furniture and most of all they represented Ashley with class.
I had a wonderful experience purchasing my furniture at Ashley furniture. Ms Nellie was my sales person & made the whole process easy & fun! I highly recommend Nellie, she was amazing!
Janice Avard is thee best. She helped me get my whole apartment setup when I moved here. She gave me her number and email, and I used it a few months later to get in contact with her and get more furniture. Ashley has a lot of sturdy furniture and good deals, and she really hooked me up with the best. My partner moved into town to complete the setup, and we have been pleased as she has helped us out again. Very friendly, not pushy, super helpful. 5 stars!
Loved our shopping experience today . Catrina Stith was about our needs and not just making you buy something . Totally happy with our purchase . Thank You Catrina !!!
Missy greeted us at the door, took us to the sofa we were looking for, sold it to us all in about 1/2 an hour! My husband might go furniture shopping again in the future, it was so painless!
Great place to shop and purchase furniture for your residence.
Literally hate shopping for furniture…not as much as buying a car, but it’s a close second. Mrs. Janice Avard at Ashley in Tallahassee made it a breeze. She is so personable, greeted us at the door, and then let us do our thing. Made the whole process very easy and dare I say enjoyable.
Carol is fantastic!!!! Easiest furniture shopping ever. Carol is super nice and incredibly knowledgeable. I showed her a few pictures of what we were looking for and we zipped around the store (:
Loved Vincent!
Carol was wonderful to work with! She walked us around the warehouse and kept our budget and style in mind when showing options! She was knowledgeable about the different collections and let us take our time looking on our own before making a decision.
Jessica Parks , was friendly and most helpful !
Sandra C was a pleasure to work with when calling the customer service department. She listened to my concerns and handled business like a boss. She went above and beyond for me and my family. She was kind and very knowledgeable. I will definitely ask for her assistance in the future if need be. Thank you Sandra.
Love the furniture and the staff. Go see Nellie Wilkerson!!!! She wasn’t the person on the original sale but she took her time when assisting us with choosing the right sectional and was super knowledgeable!
Just bought my first couch from Ashley’s! Lauren was fabulous, let me explore the store on my own and had a great attitude even though it was the end of the day. I had a blast shopping!
Ms. Nellie was very knowledgeable and professional. She was patient and answered all our questions. One of the best sales experiences I’ve ever had.
We worked with Vincent Skiba as we have in the past and he is wonderful to work with! Very professional and forthright!
Great service and very helpful!
The customer service from Ms Nellie W. was outstanding, purchased my first furniture piece with her help!
Mrs. Janice was the best! It felt like I was shopping with my mom. She made me feel so comfortable and welcome. She made sure I was happy with the decision and helped me with all the paperwork. She’s the best!
Christine and Chris were amazing! Thank you
Lauren was a great worker giving us a great service being very patient along with greeting us filled with joy!!
Lauren was very patient and sweet.
Visited a few furniture stores in the area and Ashley was hands-down the most professional experience. Lauren helped us pick out the perfect sofa. Will definitely shop here again.
Lauren Braswell was an amazing associate! She helped us get everything we wanted and was able to price match with us! Thank you!
The shopping experience was great but I was told the sofa I was buying was made out of real wood. It broke just after the year warranty from Ashley expired and I discovered looking at the damage that it’s not real wood but a compressed material. I bought warranty under Guardian but it’s been a month of frustrating run around and poor service leaving me with a damaged $2400.00 item. Do not take anyone’s word and definitely do not get warranty from Guardian
I gotta say the service and price was absolutely stellar for the memory foam mattress. No complaints. Kylecovey Smith
Thanks Christine for doing such an awesome job helping me with my furniture.
Ginger knows what's going on.. got me and my family set
Ginger helped us with the perfect mattress and base!
We had a pleasant experience purchasing a dining table and chairs with help from Nellie. Will update review once furniture is delivered!
I recently had a great experience with my purchase of living room and bedroom furniture. It’s been a few years since I’ve bought furniture, but Janice Avard was so helpful and made it so enjoyable. She was able to help me figure out what would fit in the space that I have in my home to keep it from feeling too cluttered. I will definitely be back if I need anything in the future.
Lauren was absolutely lovely! She made sure all of our questions and concerns were answered, and quickly responded when I texted her about some more questions I had. Can’t wait to receive our dining table! :)
Janice at Ashley Furniture is tremendous! Her care shown for the customer’s interests, knowledge of the inventory, and efforts on behalf of her customers is a must-have when buying for the comfort of one’s home!
We have had such a great experience at Ashley! Janice Avard helped us choose the most perfect living room set!!
Ashely was the best Sales Rep. Thank you so much for all your help💞
Bought my furniture in 2021. I bought insurance and warranty. Well now furniture is completely falling apart, metal frame is snapped in half. Worse furniture ever for 12k!!! Sent pics, emails, etc. Everything they want. Then they send a message saying they will send a technician. Hope this technician is a welder, framer, and upholstery. Better yet, if a technician comes to my property, they will be escorted off the property, not deal8ng with corporate antics. I'm pretty sure the pic says it all. This company is 2 star furniture selling at 4 star prices and lies. Customers can't put pics on here. But the owner can. Lol. Can't wait for this to see my lawyer.
JR is amazing! he broke everything down and made everything extra clear to us before signing off.
JR was great! Super helpful
JR was an absolute huge help picking out our chair after a horrible experience elsewhere. We came in with a picture of what we wanted and he found exactly what we needed and wanted!
JR wad absolutely wonderful and informative.
Fast, thorough, and helpful
Missy was a great help with the purchase of a dining room table. She got us discounts and she was super easy to deal with
Excellent service for buying furniture for my first home! Jessica made it really easy for us and answered all of my questions!
We came at a great time to get a new king bed (on sale) and Temper Pedic mattress to get the joint pain under control. J.R. And Chris made the math work. Thank you so much, Ashley!
Nellie at the Ashley store in Tallahassee didn't hesitate to help us during our visit. When another employee decided we weren't worth his time, Nellie stepped in. Not only did she make a quick sale. She earned lifetime customers. We knew exactly what we wanted, was prepared to purchase it and within 15 minutes Nellie made us smile. Thanks Nellie for going the extra mile and NOT judging a book by its cover. The Coopers
We had a wonderful experience picking out a mattress. Ms Lauren B. was very helpful, she made sure we found the most comfortable mattress and even solved the hiccup about getting it delivered to my house for the best price. She was awesome and so was the whole experience!
Found exactly what we were looking for and at a reasonable price.
I walked into the Tallahassee store with my mom last month to shop for new living room furniture. Nellie was A salesperson on the floor that day. We are so lucky that she was ! She was helpful and not pushy. Both of my parents are older and have special needs for their furniture and I was nervous because they don’t like change . The furniture was delivered and all seemed perfect until my dad’s chair wasn’t the right size . Nellie worked her magic and she’s still helping us on the issue and it is swiftly being resolved . Very grateful! Everything looks wonderful in their home !
Lauren was so so sweet and incredibly helpful! She made it so easy to find the dresser I’ve been looking for!
Lauren B. was so helpful with finding me a bed frame! She did an awesome job
I went to Ashley to find a TV stand. Janice Avard was excellent in helping me find what I needed. She looked up dimensions and prices on the ones I was interested in and provided me with all the information I needed to help me pick the one I wanted. If you are looking for furniture go in and ask for Janice.
JR did an outstanding job on helping me pick out my bedroom set thank you.
JR was great and very helpful.
Missy was very helpful when purchasing our bedroom furniture. Great store!
Great Service
Lauren was very nice and helpful!!
We had a wonderful experience today purchasing 2 new recliner sofas. Our salesperson, Lauren(Sarah Braswell) provided excellent service, and Christ the manager took the time to ensure we were getting the best purchase.
J.R was very helpful in selecting the perfect bedroom set.
JR is the man! Great help, will be back to see him!
JR did a great job 👍
Ashley was very nice understanding explain every thing I ask and more .very knowledgeable didn't hesitate.i like working with ppl like that don't rush me or press me in to buying Thank you.good job.
Vince was very knowledgeable and helpful and made the shopping experience easy and fun!
My boyfriend and I just recently moved to Tallahassee, 4 days ago. We didn’t have a couch as we sold ours before we moved. Janice was very helpful when buying a new couch for our new home, it’s pet friendly and very comfortable! She also helped us get one half of the couch early so we could be as comfortable in our new home as possible, thank you! Go Navy, beat army! 🤪😂
Had a great time looking for some new couches for my home. I unexpectedly found a set that I fell in love with. Grateful to JR Green for helping answer all of my questions when it came to the logistics and the finances. I would definitely recommend this place!
Christine was excellent with working with my budget! She helped me find a couch and loveseat that fits exactly what I was looking for!
Nellie was very helpful and took the time to sit down with me to explain all of my options! The whole process was easy!
I recently had the pleasure of working with Jay, a sales associate, and I couldn't be happier with the experience. Jay's friendliness made me and my mother feel welcomed right from the start. His professionalism shone through in every interaction, ensuring that all our questions were answered thoroughly. Additionally, Jay's impressive product knowledge helped us make informed decisions with confidence. I highly recommend Jay for his exceptional service and expertise!
My experience with Jan helping me with my living room design and Carol as my sales person made my furniture choice and purchase easy and fun. I highly recommend Ashley and these fine ladies for your next furniture purchase!
We'd been looking for a bedroom set that worked with our vintage beach cottage aesthetic. On a whim, we decided to stop at the Tallahassee Ashley showroom. SO GLAD WE DID! After a friendly greeting at the door by Janice Avard, we walked unbothered through the entire showroom. Halfway through, we spied a set we thought perfect for our vision, and we were stunned to see the whole set was 40% off! On our 2nd visit to the set, Janice came to answer all our questions. Less than 2 hours after deciding to stop in, we were happily scheduled for a quick delivery. Janice is a jewel, and we'll be back for that sofa we fell in love with!
I was greeted immediately and Mrs. Janice made my purchase as smooth as butter! My girls and I can't wait to have movie night on our new sectional! Thank youuuuuu Ashley's and Mrs. Janice!
Go see Nellie, her customer service is unparalleled! Thank you, Nellie.
It’s was a very great experience. Jessica was an extremely great help definitely would go to her for a personal decoration tips and device!
Jessica has been a wonderful help as my roommates and I had just moved into a new apartment. With a color scheme in mind, she helped us pick proper furniture that fit our needs as well as being incredibly comfortable furniture. Thank you Jessica!
Janice Avard is awesome! Great customer service and very helpful! We will definitely be looking for her in the future!!!!
Always an awesome experience when Mrs. Carol is in. She sold us our bed 5 years ago, Couch 2 years ago and today my godson mattress.
Great experience shopping with Ms Carol for a mattress for my son. She was very knowledgeable about the type of mattress we were looking for. I will be returning and looking for our couch and dinning room table with her!
Mrs. Carl is awesome! We bought mattress and a couch from her 5 years ago and failed in love. She’s the best!
Jr had great customer service
I highly recommend working with Janice!!!! She was super helpful and so sweet and patient with me as I looked to furnish 5 bedrooms
JR was awesome! 👏 patient and so helpful!!
I have never left a negative review for anything but I don't want anyone else to go through this experience. While the buying process at Ashley was wonderful and my saleswoman, Janice was fantastic to work with, I will never shop at Ashley again. My furniture was delivered eight days ago. The delivery team left multiple deep scratches in the drywall of my stairwell, put a hole through the drywall, scratched the wood floors on the stairs, and damaged the dresser and nightstand. I understand mistakes happen but the driver never addressed the damage with me and left without me signing anything or telling me he was done. I was told Ashley would fix the situation to my satisfaction but that is not true. Eight days later and no one has addressed the damaged furniture. I sent the quote for the wall damage and they said it's over the amount they are allowed to repair. Stay away from Ashley. Their prices are lower than other stores in town but you get what you pay for.
Best experience with Carol 5 years ago and again today 😃
Ms. Nellie Wilkerson went beyond the call of duty waiting on my wife and me. She was extremely knowledgeable, very polite, most insightful and genuinely cared about us. We are highly satisfied and recommend her with highest regards.
I love Jessica so much! Thank you for helping me find the perfect couch
Carol was great to work with! No pressure, she made sure I got what I wanted.
Jessica was really knowledgeable about the products they had even after we came back almost a year later! Definitely recommend!
Jr was great!
Jessica was great. We needed a leather sleeper sofa for our guest room and she was very helpful throughout the process. A great experience overall and are very satisfied with our purchase.
Needed a couch and I found it so easily! Checking out and getting everything sorted, Christine was great and extremely nice!
Lauren was great to work with, she wasn't pushy, very knowledgeable, and took us to pieces of furniture that were exactly what we were looking for. We will be back to work with her in the future.
J.R. is fantastic!! He took all the frustrations out of trying to find the perfect mattress set for my picky parents. He is fully knowledgeable about all the features available and was very patient when it came time for my parents to debate about what they wanted to get.
Corey was knowledgeable and answered our questions to help us make a decision. Great customer service!
Had a wonderful experience at Turner’s with the help of J.R. Very professional and quick service.
Chris Daigle couldn't have been more helpful! He exemplifies customer satisfaction! Thank you, Chris!
Found a sofa we really wanted here, but the employees made us feel as though we were intruding on their day. Lots of particle board pieces too when you look at much of their “wood” furniture. We ended up at a competitor across the state line and were treated with respect and found another sofa that works excellent for our space; their selection is overwhelmingly better than this store’s offerings. Don’t let this store be your last stop as this is an independently ran location which doesn’t participate in Ashley’s advertised sales, plus they just don’t care to earn your business.
A wonderful experience given to me by JR! Happily walked out with an entire new bedroom set! JR was extremely helpful!
Mr JR green was very helpful and knowledgeable person . He was very polite and guide us on what we exactly looking for in bedding . Overall store is clean and very pleasant.
JR help us with a living room and dining set. Go see him!!
We were greeted immediately by Ginger and from then on it was very pleasant. She treated us as if she had known us even though we were just meeting her for the first time. She was knowledgeable about the products she was showing us and she didn't pressure us into buying anything we we couldn't afford. All in all she is an excellent sales person and one you should be proud to have on your team. It made the whole bed shopping experience very good. John and Charlene Stinson.
J.R. helped us to get a great deal on our outdoor furniture
J.R helped us with our couch muy bueno
I purchased a living room set and entertainment center about 5 months ago. My sales specialist Mrs. Nettie Wilkerson was helpful with the entire purchase. Because of her friendliness, I am her customer for now on when purchasing furniture. Thank you so much. C. Denson
From the first moment I walked in, Janice was extremely cordial. She asked what I was looking for, I told her and she let me go on my way which is what I wanted. She checked in on me timely, I was not ready yet and she let me continue. When I was ready I showered her what I wanted, she explained, I purchased. Left. She is such a pleasure and I will definitely go back to her.
Was shopping for mattresses. Worked with Janice Avard to try mattresses and eventually select one. Janice was extremely helpful through the whole process.
Janice was a tremendous help in helping find the right mattress. She was very knowledgeable on all the different brands and the differences between each. Can’t wait to sleep good on my new mattress!
We recently went here to order furniture for our new home last weekend. And our sales consultant Jessica P went above and beyond to help us find exactly what we really wanted for our house. She's very nice, helpful, and patient with all of our different ideas. So if you want a great deal on furniture, this is the store, and Jessica is the person to talk with, and you'll be glad you did. Thanks again, Jessica!🙂
Christine Reaves lead with honesty and integrity. She provides phenomenal service. Will be back to see her again.
Janice was a doll! very helpful, let us roam around and didn’t hover! 10/10
Ms Carol was very nice help us decide fast with our dinning table thank you very much Ms carol you are the 👌 best
J.R Green is the man! Got my credit approved immediately and got the couch of my dreams 😍
JRGreen did a great job showing Tempur-Pedic beds
Corey Weaver was very accommodating and pleasant to work with. We highly recommend him!
J.R. was excellent in assisting us with finding a new couch and more. He was very patient and helpful.
Lauren Braswell was the sweetest, most helpful person. She made everything very smooth and understandable.
So I went here in Dec and bought a sectional bed and mattress with Carol. Carol did not present all my options and gave me a bad experience but the new manager Chris was a blessing. He fixed all my issues with the purchase and made it right. Keep that guy. He's a great manager with top notch customer service.
Ginger was super helpful and she explained the differences on which is better, which last longer etc. would definitely recommend her
I really enjoyed my experience with Janice Avard! She was very knowledgeable, professional and friendly. Thank you so much! I'm excited about my purchase!
Janice Avard was just exceptional!!! She was extremely helpful and patient through our entire shopping and payment experience. I will definitely be referring her to all family and friends!
Jessica Parks was awesome and made our buying process painless.
The store manager Chris was amazing! Will definitely be back soon
The Tallahassee store is awesome! Check out the furniture and go see the store!
Great selection and friendly and knowledgeable staff, value and style.
ASHELY Homerstore is my favorite furniture store. With it's welcoming salespeople, who don't make me feel pressured, to their prices and quality of furniture giving me many choices for my home. I'm glad to shop where I am Welcomed.
Ms. Nellie Wilkerson was very knowledgeable,helpful and nice! She is a great person to work with.She will definitely help you choose some amazing pieces!
Today my husband and I went back to see Janice Avard at the Tallahassee Ashley Store. This was our second purchase from her. She really makes you feel like family. Her knowledge and experience really helped us make our decision to purchase our new living room furniture today. We will be back!!
Christine Reaves was extremely professional and a great help with choosing new furniture.
Janice Avard was great. Second time she has helped us. Will not be the last.
Jessica Parks was great ! I highly recommend her if you ever come here ! She is amazing and super kind and keeps it entirely real. We loved her and will be back !
Nellie Wilkerson is very nice and was very helpful!
Nellie Wilkerson is super helpful in making good design choices.
JR gave us a great deal on our living room set!
Ms.Janice customer service was exceptional and I would recommend her to assist with all of her furniture needs.
Mr Corey Weaver took the time of his day to check the price of a tempur pedic pillow because it was discontinued and there was no price for it. Because it was discontinued I payed only $149 and it was a good experience. Would come here again to purchase other furniture.
JR helped me find the right bed and mattress for my grandson.
Our sales guy “RJ” helped making furnishing our home so much more comfortable. He listens carefully! And makes every effort to hear what u r saying, and answer thoroughly. He does not pressure u or rush off, if u r not purchasing immediately. We made 3 or 4 trips to the store before finally finding what we needed. I was particularly impressed with how he recalled details of my daughter’s choices of bedroom sets from weeks earlier. That only happens because he cared, not just about what my wife and I had to say. But he respected my girls!!! Thanks for being a kind professional!
Friendly staff just have to wait a month to receive furniture
Bought a table set Jessica parks literally was amazing and made me feel confident in my choice!
Best customer service! They went above and beyond with taking care of us. They were patient and answered all our questions without a problem. They made sure to go over all the possible payment plans and helped pick the best one that was suited for us. The staff is the absolute best!!
Vincent was so amazing! Super kind and genuine salesman. He made our furniture shopping fun and was even able to price honor. Make sure to ask for him when you come in!
Corey did an amazing job selling us new bedroom furniture. He was friendly, showed us exactly what we were looking for and the checkout process was so easy and quick.
Our experience at Ashely Furniture in Tallahassee was excellent! J.R. was extremely kind and helpful. Will definitely be returning for future furniture needs!
JR was very helpful in finding me everything I wanted at a great price.
Great furniture, great service and delivery.
Corey Weaver, was very helpful and nice to us. Thank you!!
Ginger was extremely helpful and took the time to listen to our needs. She definitely knows her stuff.
JUST BOUGHT A COUCH !!!! J. R was very helpful. Awesome guy. He helped us pick out our furniture. Spot on with prices. Go to JR!!! Ask for JR!!!!
Thanks to JR for being very helpful on giving insights on rates and helping find ourbfirst couch set for our first home
The young lady Christine Reaves was very helpful,polite & very informative about products in her store ,if I had a business I would definitely be happy for her to work for me as her Customer service is exceptional also I will definitely be referring her to other people when asking about furniture. Thanks to Ms Christine our shopping experience was very satisfying.
JR helped us pick out a great sleeper sofa!!
Vincent is PHENOMENAL!! Not only did he get us the dream bedroom set but we invested in a new PURPLE mattress and pillows to match! He was very knowledgeable with everything, he gave us an honest and transparent review on each thing we looked at. He even offered amazing advice with the wallpaper we are doing on our room as well as some garden tips! And Seal was also an amazing addition to the checkout process and answered questions as well! Overall a great experience and I’ll definitely utilize them again!
JR, phenomenal sales Consultant.
Jr was great. He made sure that we got more bang for our bucks. He was very knowledgeable of all the things that we wanted. Thanks JR.
We had a great experience at this Ashley furniture. I came in with my grandmother and she can’t walk as well as she used to but it wasn’t a problem at all because they were well equipped with wheelchair support. Corey Weaver was our sales associate and he helped us through every step of the way and showed exceptional professionalism. 5 Stars!
JR was great to work with and very professional.
My name is Donna (Purcell) Haynes. My husband and I recently moved to Florida from New York. We shopped at Ashley Furniture in Tallahassee, Florida. We were a little nervous about going into furniture stores because of past experiences of pushy sales people. We were greeted by a very friendly sales consultant named Lauren Braswell. She was spectacular. She was sweet, kind, and an expert in her field. She knew her inventory and listened to our concerns helping us select the perfect pieces for our new home. We will be back. Thank you for everything Lauren.
Very good service. Vinny was great.
Corey Weaver was a pleasure to work with!!!
Purchased a new table. Lauren was very professional and friendly!
Vincent was excellent! I highly recommend seeking him out when you plan your next furniture purchase! The delivery is a nightmare. I enjoyed working with Vincent, but the Thomasville delivery team really is a headache.
Vincent Skiba was great no hassle let us choose what we wanted and made it easy
Jessica was fantastic. She was knowledgeable and no high pressure. Great experience
I had a great purchasing experience with Lauren today! She’s the best!
Excellent customer service, very knowledgeable about merchandise. .
I worked with Vince on Capital Circle. He was super nice and very helpful !!
Jessica great customer ! Kind and very Helpful.
Our salesperson Ginger Balaz is now at the Tallahassee location. We have bought from her many times in the past. Hard working, sincere, always 100% honest. Truly a sales person who listens to your needs and wants and not someone who just tries to make a sale! Next time you need furniture, go to Ashley in Tallahassee and ask for Ginger Balaz.
So glad to hear our favorite furniture salesperson Ginger Balazs is back at Ashley and working at the Tallahassee store! We’ve bought furniture from her many times over the years and have always had an awesome, no-pressure experience in working with Ginger! She is not out to just make a sale but truly wants you to be comfortable and happy with your purchase.
Awesome sales staff!
Very pretty showroom and prices weren't horrible. Looked all over the entire showroom and found my favorite sectional in the sale section in the back. Sales staff very engaged and not high pressure. The place to go for modern furniture. Will be back for sure. And the bathrooms deserve a nod. Well kept store. Delivery actually showed early. Well done!
Great service!!!
The Store Manager-Clay Veen and Jesica Parks were incredible! They were informative and assisted me with major discounts. I’m excited about my purchases.
Ben and Clay were amazing to work with very knowledgeable and made the process smooth! Will definitely be back to work with them in the future!
Ben Parker was very helpful!
Excellent experience with corey! Wasn't pushy and respectful when we asked for a few minutes to look around. Very polite and professional
Vincent is awesome! He helped us so much!
Vincent was amazing! He helped us so much.
Been sent was great to work with as always. This is all third time purchasing with him and have felt confident each time.
Lauren is the reason I'm giving this store 5 stars she's very knowledgeable and helped our family furnish our home within our budget!!! Thanks Lauren
Ms. Wilkerson was a remarkable help in the purchasing of my new mattress and sofa set. She was very knowledgeable in the different types of options available from comfort level and cleaning and care of purchased items. I recommend anybody visiting Ashley furniture store to seek her out for a pleasant shopping experience.
Lauren was a trip, had a ball working with her, and she was very helpful to us with the questions we had.
JR was very helpful and professional.
What a lovely experience it was shopping with you guys today. Lauren was a ray of sunshine and no matter my question, she had the answer. Ask for Lauren by name. She is the absolute BEST.
Lauren was great and so helpful when I was picking out a recliner for my mom.
Went into the the Ashley Furniture Store in Tallahassee and wow was it a friendly place. Shout out to Lauren for the excellent recommendation on the sofa. And yes the cats love it. You came highly recommended and didn't disappoint.
Cory was amazing. He took his time to answer all my questions and did a lot of research for me. Thanks Cory for going above and beyond!
Vince was great and helpful
Love this place I want to give Lauren braswell 5 stars for her help today
Lauren Braswell was awesome!!!!
Jessica was pleasant and we got in and out! Wonderful experience
Vince was great
Missy did a great job helping us find the couch we wanted!
Christine Reaves was so helpful and patient. She will be my go to girl at Ashley from now on!
Jessica was great!
Vincent was great. So informative and helpful.
Had a wonderful experience shopping today. Great customer service.
Ben was great.
Ben provided excellent service. He patiently showed all options and was kind.
I worked w Missy!! She was great and knowledgeable...
Wonderful experience thanks JR
I visited this store today looking for my favorite salesperson Carol Hodges but she wasn't in however Corey Weaver is a fantastic sales person as well. He was so sweet and funny, taking the anxiety out of my spirit. I felt completely cared for the same way I did when Carol took care of me a few days before. With these two at the ready, you will always have me as a customer. Thanks for selecting your staff so well.
Ben was great! I was in and out and he was knowledgeable and friendly! Great store and I will be back!
Today I purchased my first set of furniture and thanks to Jessica & Christine I am very satisfied with my purchase!!! Their customer service and professionalism was top notch, I would recommend those two ladies to anyone looking to purchase from Ashley’s store.
Very nice furniture just a little pricey
So grateful for the help we got from JR!! Highly recommend coming in person for orders vs online!
Christine Reaves was great with work with. She knew what she was doing and helped me find the right furniture for my place. I recommend a visit with her.
Jessica was simply amazing. Extremely personable and friendly. Helped us create a vision for our new place and we could not be happier!
Vince treated me very good and he’s a wonderful salesman
Excellent customer service - very patient and helpful while my mother picked out a new couch.
Very helpful lady very good customer service. Nellie Wilkerson.
JR Green was very helpful with our recent living room furniture purchase. We were allowed to look around without feeling pressured. We will definitely work with him again on our next furniture purchase!
Lauren was amazing & super helpful! Highly recommend
I love the fact that Mrs. Nellie did not hassle me when looking for furniture. She was knowledgeable and allowed me to browse first and then ask questions.
Ben did an excellent job with efficiency and professionalism as he helped my wife and get a new furniture set for our new place.
Our family had a great experience at Ashley Furniture Home Store. Home Furnishing Consultant Corey Weaver was incredible… he went above and beyond to help us furnish our new home. I highly recommend him and this store!
Gina was the best! She is so helpful and kind. We found exactly what we were looking for and were served with a smile. My husband and I will definitely be purchasing again, just to see Gina!
@Ashleyfurniture Corey assisted me today…. Great greeting! Great Customer Service! Great knowledge…and I was able to use Apple Pay! Im excited 😊
J.R. helped us select a new mattress and all of the accoutrements we needed for a great night’s sleep. He was extremely helpful and even hooked us up with a discount on a new recliner as well as free shipping on all of the items we purchased. Highly recommend Ashley Furniture.
Janice was such a wonderful help, her knowledge on product and design is through the roof! 10/10 recommend her help if you’re looking for experienced help in finding a match for your home!
It was a good experience JR explained everything to great detail and we were satisfied when we walked out the door
Exceptional customer service, this is my second purchase within a year and the experience is amazingly same. Ben was awesome 👍🏾
Ben was awesome, I highly recommend him for your furniture needs!
Vince was a great help with my new coffee table and chair
April was excellent and polite! Very quick service! I definitely recommend going to see her.
Ben is a great guy.
JR was amazing in helping me find the perfect couch for my home! I’m very pleased 😄
Christine did a fantastic job of assisting us with our new couch. She was kind, informative, and best of all got us a good deal.
I went to the Tallahassee Ashley home store and purchased a couch and recliner back in November 2023 about a month ago the recliner got stuck and did not want to close. after calling Ashley and waiting about two weeks a guy comes out and says that the recliner frame was bowed out to the right very weird bend, he showed me that part and I was pretty much in shock because that meant it was sold to me in bad shape to start. The part was ordered, but to have the service tech do the job was another two weeks of waiting, as I was moving from my apartment into my new house I was told my service warranty was voided because I moved my furniture from one location to another. I won't be buying from them again.
Excellent service from purchase to delivery. Carol, my sales person is the best
Vincent got me the couch!!
What I really wanted wasn’t available had to come back on Sunday since Saturday was to busy
I had an outstanding experience with Ashely Furniture and wanted to share my feedback! From start to finish, their customer service was top-notch. The representative I spoke with, Gina J, was incredibly helpful and knowledgeable. She went above and beyond to address my concerns and ensure that I had a positive experience. Not only was the service prompt and efficient, but the level of professionalism and courtesy shown was exceptional. Ashley Furniture truly values their customers, and it shows in every interaction. I was impressed by their attention to detail and commitment to providing excellent support. I highly recommend Ashely Furniture for their exceptional customer service. If you're looking for a company that cares about its customers and delivers outstanding service, look no further! Thank you again to Gina J and the entire team at Ashely Furniture for exceeding my expectations.
Great knowledge quick service from Vincent!
Nellie Wilkerson at ashleys is amazing! Super friendly and informative on helping us find our couch! Will be coming back without a doubt for any of funiture purchases.
Nellie Wilkerson at Ashley’s Home Furniture is the reason my husband and I walked away with our dream furniture. She was extremely helpful, very friendly and caring, and took the time to figure out what we were looking for. We highly recommend asking for Nellie when you visit! Thanks Nellie!!!!
JR is the best! He got us a great deal.
I love them!!! Everyone is always friendly and really helpful. I've never has a bad experience!
JR Green was awesome. He listened to my needs and found the right product to meet my needs.
do your buisness with J.R Green. A Great guy and the best salesman on the floor.
Lauren wax excellent.
Jessica was great!!! She understood what I needed and also kept up when I changed my mind multiple times.
Christine Reaves was the best salesperson I have ever met she was professional knowledgeable new the products and sales even the competition she stayed with you until you were completely satisfied she is phenomenal
JR Green was fabulous really took an interest in what we wanted. Love love him for helping us
Jessica was great. Smooth, efficient, and friendly. TY.
Great service from Corey. The puchasing process was quick and very helpful.
Good service
Nellie Wilkerson was very helpful & made my buying experience a breeze. Thank You.
Mrs Lauren is the best. Got me a great deal.
JR Green was great to work with. He got me in and out in less than 30 minutes with a whole house worth of furniture. Very helpful, highly recommend Ashley’s
JR Green was a pleasure to work with, very knowledgeable in helping us decide on a side.
JR was great help. Made experience of purchase easy
Vincent from Tallahassee store was amazing!!! Can't tell you how awesome and smooth was for me to buy the perfect couch! He went above and beyond with his team to make sure I was getting the best costumers service ever! Shout out to David too! Thank you Vincent! I'm so happy with my new sofa!
Mr. Corey Weaver helped me along with my father being there, find a perfect living room set and dining room set for my new place for a good and affordable price. He understood what I needed and was so polite. I would recommend anyone that's looking for some good furniture to come to Ashley's furniture store and ask for Mr. Corey Weaver he will get the job done.
Vince was incredibly helpful and courteous. He helped us pick the perfect couch for what we wanted/needed.
Vince was super nice!
Was very pleased with ordering of furniture. Arrived timely. Delivery and setup was excellent.
Nelly is an awesome salesperson, she hook us up!!! We had a surprisingly great shopping experience.
If you stop into Ashley’s,ask for Corey!! He took the time to run around the store several times to get me just what I wanted
Vince is a great salesman, he was professional and did a great job of showing us around. He was a pleasure to work with and found the perfect loveseat for my husband!
Gina was absolutely fantastic! My wife and i are notoriously bad at decision making, and she was very patient with us and our questions. She listened to what we were looking for and helped to point us in the right direction. We had a great experience with the store, and would highly recommend speaking with Gina to help you find what you're looking for!
Nellie was patient, friendly, and helpful. Thank you for making our experience seamless.
Lauren was great! She allowed us to have our own time looking and exploring. We were able to make a choice for purchase without the pressure.
Lauren B. was awesome. She gave us the room and time to look and try out which we appreciated. She was a pleasure to deal with.
Just had a super weird and awkward experience. Walked in and we were immediately greeted by the guy at the podium. Asked if they had ANY kid furniture. Guy, now annoyed he had to put his phone down and speak to us, says “Nope” and picks right back up on his phone conversation. Alrighty then…First time back in years after another negative experience. Off to Havertys!
I love shopping at Ashley’s in Tallahassee. Good sales team, frequent sales which gives every budget good choices. Delivery and set up is easy and courteous. Thanks Janice Avard for your skill and guidance on selecting furniture for my home.
Sales woman seemed to push us. Not very nice. Seemed to be judging us for wanting to browse showroom. Would not recommend.
Nellie our sales rep was so easy to work with. We purchased our couch and it has been delivered and we are so happy! Delivery team was so professional as well.
I had been looking for a sectional for my living room for months. I walked into Ashley today (3/21/24), and met Ben. After looking around the store, I thought I had found the perfect sectional, but it was a little pricey and ultimately, it was too large for my space, but Ben found the sectional I didn’t know I was looking for! It was the right size/price. He was so patient and helpful. I’ll look for Ben when I’m ready to make another purchase. Ben is great!
Our sales person Lauren was fantastic, showed us all realms of the spectrum of pricing to find exactly what I needed. Will definitely be back for more shopping for more down the road!
Great help with information in the products.
Loved our experience! Definitely will be back for other decor!
Staff were very helpful, but not pushy. Vinny greeted us and asked if we were looking for anything specific and pointed us in the right direction. He checked in with us a few times and provided additional guidance on pieces that fit our needs. He didn't try to pressure us into purchases, in fact he steered us away from things that didn't meet our needs. In the end he and Clay (manager) ensured we were happy with our final purchases. Grateful for their friendly and honest approach to what can be a stressful process!
Lauren was great helped us find exactly what we needed at the right price
Janice Avard has helped my wife and I select and purchase furniture a couple times. She is friendly, honest, and best of all, she will not waste your time. The manager Clay stopped by, said hi, seemed pleasant. As you can tell from the photo, our pack finds Ashley Furniture comfortable.
Cory was the best! 😆
Christine Reaves was amazing! She tended to our needs and graciously provided wisdom for our particular taste in design. So grateful for her kindness.
Excellent experience with Corey at Ashley Furniture both on the phone and in person!!!
Thank you Ms. Lauren for your patience and working to ensure we were completed satisfied! I will definitely send others to you! We will see you soon to continue shopping g for our other items of interest. Keep smiling and doing what you do for your customers!!!
Great selection and great service without being pushy Great experience.
Lauren B was great!! She helped us pick out just the right chairs!! She was personable and very easy to talk to. We never felt pressured. We’ll be back and recommend Ashley’s and Lauren to our friends!
We had an excellent experience, both with Lauren who sold us the sofa & ottoman, as well as her colleague Corey, who initially advised us. Also, the two young men who delivered the furniture were efficient, called ahead of time, and were very courteous. We love the furniture (except for the Dacron filling in the sofa cushions)!
Worked with. Carol Hodges on the purchase of a new recliner. She was very patients with my needs
Very accommodating and great listener. Motivating experience for our new living room space. Thank you so very much for your time and patience with our purchase.
Nellie Wilkerson was extremely helpful and patient with me.I am very happy with my purchase. Thank you again
Amazing customer service and quality products
Great service
Great attention was given, great service. Got my furniture delivered early
My experience was great for the second time with Mrs. Nellie . I completed my living set for me and family. If you lookin for nice furniture. Stop in Tallahassee Fla and ask for Mrs. Nellie . I love her and her experience is great. My family live her. Very professional and patience.
So, Ben Parker assisted with all my furniture needs. He was great. Very patient and listened to what I had in mind for my ideals. He made sure that I was giving the right sale price. He was awesome the whole visit. The team worked well together which included Carol Hodges and Gina-Johnson-Bradley.
I had a great experience buying furniture at Ashley. Our sales representative, Janice was awesome. She took her time to help us find the right pieces we needed plus during the purchase order she made sure to get each detail correct. I will definitely recommend Janice to any friends that are looking for furniture.
Vince was very nice and super helpful!!
Vince was very helpful!
Vincent was super nice and helpful!!
Vincent is the best! He's been my Rep. at Ashelys for many years. He always takes good care of us. We are always happy with Ashelys. Thanks for keeping him around 😁
Hey all, worked with J.R. Green today. I am happy I did! He was knowledgeable and thorough and made my purchase easy. Thank you J Green!
Vince was very nice helping me get the set that was online
Carol was great to work with!
Came in for a furniture replacement, sales associate Ben was extremely helpful and got me squared away quickly and painlessly
Jessica Parks was very easy to work with. Highly recommend.
Ben and Jessica were amazing! They are friendly and knowledgeable. 10/10 they deserve a raise!
Mrs. Nellie did an excellent job in assisting us with our new furniture! She was very knowledgeable of the inventory they had to offer and attentive to our needs, and without pressuring us. Thank you Mrs. Nellie! We will definitely be back!!
Vince is the best!
Thanks so much Vince! Vince was really great 😊
Nellie Wilkerson is extremely professional and responsive.
JR was very nice and personable. Knew the mattress and everything with it. Listened to us and helped with our decision. We definitely will come back and ask for him.
JR Green was very helpful.
The prices were alot lower then i expected and i was actually able to find everything i needed. I'll definitely be returning in the future 💪🏾💯
My experience was superb! Mrs. Nellie was amazing, her patience and expertise help me with my large purchase!
My experience at this location was amazing. JR was phenomenal. Please see him when you visit.
The bedroom set we purchased is very well built and has classic styling. The overall selection and variety of furniture is extensive and the staff is knowledgeable and friendly.
when i tell you christine went above and beyond with her phenomenal customer service! she took care of and made sure that all my questions were answered. great place!
Christine was excellent ! I plan to buy from her again in the very near future, Thank you again !
Christine Reeves is a great salesperson. She did a wonderful job helping my family pick out a beautiful living room set. We will be seeing her again.
The bed was delivered and installed by Ashley furniture. The people who assembled the bed stripped the Allen bolts and did not install the middle supports correctly. I can’t even use the bed since the supports are sagging under their own weight. Technician came out and had to order all new hardware. We were instructed that we could Lay the support where it’s supposed to go and try it that way till we can fix it. This didn’t seem like a good solution to us. It took weeks to get the bed anyway and another week and a half to get a technician out. My wife and I are having to she a room with our 20 month old who USE to sleep by herself. We have gotten text that the new hardware was shipped and then told it wasn’t. We finally asked about a return but we’re informed that even though the furniture had not been used we were unable to return it. Apparently the return policy is only good for three days. Nowhere does it state this in our paperWork that I have. I would leave a half of a star but that was not a option. While everyone has been nice, I feel like we’ve just gotten screwed. We just keep getting a call back later for more information or sorry.
Our experience here was horrible. We visited intending to buy a sleeper sofa and found a blue one at this location. The salesman who assisted us ordered the couch in the wrong color, despite my pointing out that he had done so in the ordering process. He insisted that he was correct and rushed us to the payment section. I had to ask another salesperson for help undoing the original salesman's mistake before we left the store. Ashley then botched the couch delivery 3 times - they were either incredibly late or brought a vehicle too big for delivery each time. I missed at least 10 hours of cumulative work time waiting for delivery. I contacted customer service who said I couldn't receive even a partial refund on the expensive delivery fee. They offered a gift card instead which never arrived.
Ben was great!
Corey Weaver and Clay helped our family select, purchase and arrange delivery of several pieces of furniture to different addresses. We appreciate the time they took with us and their expertise. I highly recommend this store and their sales staff.
Great customer service! April W. She was quick in helpful
Jessica is incredible! She was able to match all the furniture we need, and at a great price. Massive savings. Friendly service. Very satisfied.
I had a great experience and an even better sales Rep Vincent ! If you visit please ask for him!!!
J.R Green was very helpful, took good care of us. Great customer service!
Corey was very helpful and knowledgeable!
Jr was a great help
Christine Reaves was amazing with my granmother, she took the time to listen to her questions, answered them thoroughly and gave her the best options available. If I could give her 50 stars I would, Ms. Reaves is very personable and attentive to her customers. Thank you thank you thank you.
April was very friendly, professional and knowledgeable. She found me exactly what I wanted and helped get it financed. Excellent experience all around.
I have to say, this was the easiest buying experience my girlfriend and I have ever had. Lauren was fantastic, showed us a bunch of options, and narrowed down the perfect couch for us. I first hesitated walking into Ashley, given the reputation of being more on the expensive side, but they worked very well with us and knocked down hundreds of dollars. Could not be happier! Thank you Lauren!!!
I came here looking to furnish my new home and worked with Jessica. She was awesome! I told her the types of styles I like and she helped me pull it together perfectly. She knows her designs and made me feel so comfortable talking to her! She was friendly, pleasant, and a great listener. 10 out of 10. I will only go back if I have her to help me.
Shop with Jessica!!! Her personality is so bubbly and she does a great job of finding the perfect pieces for your vision. She was transparent and made the entire process simple and straight forward. 10/10 recommend!
Jessica was great. She took very good care of us. ❤️❤️❤️
Went in the store to buy alot of furniture, I walked around for 45 minutes, not one sales person acknowledged me, I finally asked one associate where the men's room was, she took one second awy from shopping on her cell phone to point to the direction of the men's room and then went back to her shopping on her phone. I went to another store. I spent $25000 on furniture and decorations. Terrible experience, I won't be shopping at Ashley's ever again
Had a great experience here! Lauren was fantastic!
My husband and I purchased brand new bar stools for our island in kitchen. We were greeted so warmly by (Home Furnishing Consultant, ( Nellie Wilkerson). After we explained what we wanted and needed, she went to right what we was looking for and needed. We, are so pleased with our purchased. Ashley, furniture store. You are so blessed to have a person like Mrs Nellie Wilkerson. Thank, Mrs Wilkerson.. Emma and Marvin Harvey
I came into the store (very clean store). I was greeted by Nellie Wilkerson. I told her what I was looking for and the size of my living room. She showed me a lot of different sofas. She did not rush me she was very patient and extremely friendly. When I found the sofa I liked. she also told me the set was on special on the set and even gave me the ottoman for the online price (which was a steal and couldn’t turn down). She even helped me pick out colors that would match my rug. She went out of her way to help me furnish my apartment. Thank you Nellie for everything. You are awesome and will be returning in the near future for bedroom set. I highly recommend Ashley’s and ask for Nellie!
Great
Lauren helped us find the perfect, comfiest couch! We told her what we were looking for and she knew exactly what would work. She made it a quick and easy process!
Vincent did a great job helping me furnish my new home with a new bedroom set and living room set
We had a great experience looking at furniture with sales rep Corey! Cory was very laid back, down to earth, and not at all pushy at all. He let us look around at our pace and only came by at the end to ask if we had any questions. We had to wait a couple weeks for our furniture to get delivered from the manufacturer and Corey was keeping us in the loop the whole time. When our furniture arrived to the store, of course I had to work 3 days straight and was unable to pick it up. Corey was able to work out a Saturday morning pick up for us! He a.d another guy even helped us load the couch and table into our trailer! The reason we chose Ashley furniture is because we understand that quality matters. Not only in the furniture, but the staff as well. Thanks again Corey!
The delivery drivers blocked the road for everyone in my culdisac. Not only did they refuse to move. They laughed when it was brought to there attention to move.
This is garbage furniture. I regret spending money on poorly manufactured trash.
We had an awesome experience here tonight while working with J.R. He made my husband and I feel very relaxed and confident while shopping for furniture that fit our tastes. We are very grateful for his awesome customer service tonight. Thank you again!
J.R. Went above and beyond for us tonight. His customer service was top tier and truly made our furniture buying experience very pleasant. From being straight forward, and extremely knowledgeable on the inventory of Ashley’s he provided great suggestions and advice on the best course of action to fit our budget as new homeowners. I can not express how grateful we are for you J.R. We will absolutely be recommending you for others who may be in the market for furniture.
Amazing service since the first time!
Christine Reaves is a pleasure to work with. Lovely disposition. I highly recommend her.
Ms Gina Johnson helped me a lot in buying my furnitures in my new house. She is amazing and accommodating.
Sales April was nice but not that helpful. I was looking for a couch and dining set. Well let’s just say she never tried to help much with the couch. Left me browsing on my own. She wasn’t too informative. Maybe she was new. Didn’t even tell me when my item will be delivered at the end. Update: I received a call from April. She apologized, and as I mentioned, she is new to Ashley‘s. She was very friendly when she called and advise when she will call when she gets a update on my delivery
Best customer service and prices in town!
Excellent staff very helpful Great selection and products
What a great experience at this store. The sales associate Gina was fabulous. Very knowledgeable. Answered all my questions and processed my purchase quickly. I will be back in the future.
This was a very nice layout, but we didn't find as many smaller couch options for our narrow room. We'd love to see more options that aren't super wide but not love seats either. Very helpful with any questions we had, though.
Staff was accommodating and helpful in resolving a packaging error quickly.
Quality products and quality service. I only had one issue and the sales representative (Lauren) went out of her way to resolve the situation. She was very patient with me and even responded to my questions and concerns on her day off. We pretty much bought a whole new living room and Lauren Braswell at the Tallahassee location made it her personal mission to make sure we were happy.
My husband and I had a fantastic experience with Gina. Her pleasant demeanor and patience with all our questions made the shopping process enjoyable. Gina's extensive product knowledge and valuable advice were instrumental in helping us choose the right furniture for our new house. She is an asset to Ashley Furniture! Highly recommend her services!
Vincent was a pleasure to work with!
We visited the store looking for a sleeper sofa, and Gina was able to help us find exactly what we needed. I was very impressed by the selection and prices.
Great service by Ben Parker Assistant Manager and Corey.
Great service
Was super welcoming and polite
Corey has been super helpful with choosing a couch set and mattress!
Corey was really helpful and made buying my bedroom suite easy and stress-free highly recommended
The staff from front to back were awesome during our visit. Very polite and professional. I would recommend this store to anyone seeking to make a purchase of houseware/furniture‼️ Keep up the great work.
Corey was very amazing and took the time to explain all options.
Awesome salesman, helpful and goes above and beyond to help his customers! Very pleased with his services!
It was clean with lots of inventory. Didn't see the models I saw online, where the prices were better. Didn't have free delivery, unless you spend a specific amount of money.
I recently purchased 2 sets of furniture (dining and living) from Ashley and both times Jennie Kirk was my consultant. She was simply AMAZING!!! Her knowledge and experience helped me pick wonderful pieces for my new home. When I presented thoughts, she guided a me to things that allowed the purchase to be perfect. You can’t go wrong with using Ashley Furniture and having Jennie as your consultant. You won’t regret it.
I bought a set of couches. This was my first experience with Ashley Furniture and it was great. The store is beautiful and they have a wonderful selection of furniture and accessories. Our salesperson was Nellie W. She was amazing, very friendly and took her time explaining everything to us. I would definitely come back for future purchases. I recommend Ashley and ask for Nellie when you go!
Couldn't be happier with the service, quality of furniture, and the price. Lauren Braswell was incredibly patient and helpful. Everyone was very polite, which is very uncommon nowadays. I highly recommend the Ashley Home Store. Thanks.
Nellie was the absolute sweetest soul who helped my husband and I pick out patio furniture and 2 nightstands. She made sure we got the best deal and walked away happy.
Had a great experience buying our first couch. Jessica was a big help and got us the best deal!
Christine was very professional and friendly. She was patient and helped us purchase two new loveseats that we can’t wait to enjoy in our home!! Would definitely work with her again!
Fantastic service by Janice! She is absolutely the right salesperson for us & customer service is her specialty. We will highly recommend her to friends & family and will definitely be back! A thoroughly enjoyable experience.
Thank you to Jr for making the shopping experience hassle free and easy
April was very lovely and helpful. We got what we needed quickly and they have good financing options.
I am 100% undeniably pleased with Ashley furniture store today!! Carol Hodges is the best sales rep I have ever dealt with. She listened to our wants and needs when looking at different couches and sectionals. She went above and beyond to show us different materials and styles that best suit our wants. Carol helped us get the best deals possible and I am NOT disappointed at all that we stopped in today. Thank you so much for our great experience in picking a sectional for our new home.
Today we had the pleasure of working with Christine Reaves; who greeted us as we came in and showed us exactly what we were looking for. She is friendly and knowledgeable which made the process painless. We look forward to working with her again in the future.
Jessica Parks provided the best ever customer service. She’s definitely is an asset to Ashley. She’s knowledgeable and completely understands what her customer is looking for. Ask for her!
Great selection of furniture and excellent service from Vince Skiba, thank you!
Clay and Vincent were awesome. Got me and my wife a great deal on a new mattresse with 3 couches to boot.
Vincent was very helpful. Looking forward to sleeping on my new Purple mattress.
Went to the store in Tallahassee and was greeted with a smile and warm welcome. The store is beautiful, I will be back.
Beautiful showroom! Staff was friendly and professional.
Kudos to Nellie Wilkerson, Home Furnishing Consultant in Tallahassee. Met her a year ago while looking for furniture ideas and we were so impressed we kept her business card and looked her up when we were ready to purchase furniture. Her knowledge and professionalism are just what you need! We purchased and by the time we left we felt like family! Thank you Miss Nellie for the awesome experience…
What a delight it was shopping for our new furniture. Thank you Nellie Wilkerson for your professionalism and expertise. You are very much appreciated!
Amazing place to shop for beautiful furniture for every occasion and every home!
Ben was fantastic! Walked away with a new couch and a new bed set! Great customer service!
Nellie was excellent. I called our local Ashley store the day before I went in and I was blessed to speak with her about the piece of furniture that we liked. She answered all of my questions on the phone so the rest of the process was extremely simple when I was able to visit the store in person the following day. I found her to be personable, engaging, polite, efficient and knowledgeable, and I was thrilled to hear how much experience she had in the industry. She thoroughly exceeded my expectations. Ashley is very lucky to have Nellie on staff :)
Very good assistance on the services
Jessica was phenomenal!! She was helpful and patient! Will go and see her again for our next purchase!
Great customer service and help with finding solutions
Just bought from them today and our salesman JR was amazing. No pressure and showed us lots of options for furnishing our new investment property. Thanks JR!
Vincent was great. Very helpful every step of the way.
JR was great.
I’ve been to a lot of furniture stores most were average until I went to Ashley and spoke to Christine she had great customer service
Absolutely loved Ms. Gina Johnson. She was so patient and very helpful. I will most definitely return for any of my furniture needs.
Great service
Christine Reaves was so AMAZING! She was welcoming and her energy was very warm. She wasn’t rude like the other employee was when I asked her to explain the shipping and delivery of the stores product. Oh yeah and This was such a cute set!
I came to this store to purchase a black bedroom set not knowing anything about furniture. I’m thankful to have had Christine Reave’s help. She was really helpful and patient despite it being other customers there needing assistance. I left with a nice bedroom set!
Jr. Excellent
Christine has so much product knowledge. She made my experience shopping for furniture so simple and easy. I am going to make sure everyone that I know goes to see her!!
JR Green was very friendly, had answers to all our questions and even checked to see if our item was sale or any discounts.
My salesman was excellent!
Ben is awesome! He answered all my questions and worked with me on a last minute change in my order.
Ben P. met us with a friendly smile and encouraged us to look around. He was there to answer all of our questions and concerns. He was knowledgeable and informative, and made us feel assured in our purchases.
Our 1st visit, we were impressed with Miss Nellie W. She was knowledgeable and attentive to our needs. She allowed us to make our own decisions without any pressure. She was pleasant and easy to talk with.
Awesome buying experience with Lauren that spanned two days. Very patient and accommodating.
The sales person, Janice , was very helpful. She helped me find pet friendly fabrics and several choices of stylish sofas and love seats She helped me take advantage of a discount and helped me decide Great experience!
We have had the pleasure of having Vincent as our furniture consultant MANY times over the years. I always tell my friends/family to ask for him. He is very nice and extremely knowledgeable. His quirky personality helps take the anxiety out of buying furniture. He’s very honest about the quality of the furniture. All pieces we have bought have lasted many years- even the “cheaper” couch has been great over 5 years. Thanks, Vince and the Ashley Furniture team!
Ms. Nellie Wilkerson was a pleasure to work with, and the manager, Clay, provided an experience that far exceeded our expectations.
Jennie was excellent. She helped us with all the patients in the world. Thank you for your extra effort to make sure we would be happy with our selections. I would recommend Jennie to anyone shopping for new furniture.
Christine Reaves was a great help to find what I was looking for. Very professional, knowledgeable, and polite
My experiences at Ashley's furniture store with Christine was top tier! I expressed to her what I had in mind and she delivered and exceeded my expectations! You couldn’t ask for better customer service!
SHOUT OUT TO CHRISTINE REAVES .. I’m so grateful to have had her help. I came to this store looking for a bedroom and living room set and left with the best of the best. When I walked into the store, Christine welcomed me with a warming smile. Christine was very helpful and rescourceful. She didn’t rush me to purchase nor did she follow me around like most customer service reps. She made sure to explain any thing I might’ve had any questions on along with giving her professional expertise. She’s really a blessing!
JR was awesome & helpful in purchasing a new couch, really appreciated his time and knowledge! This is my second purchase from them, recommend them to others!
I had an excellent experience in the Ashley Store in Tallahassee! I was just browsing, but the staff helped me as I was looking for things for my dorm!
Vincent was so wonderful! We came in several weeks ago to look at a sofa and loveseat set. When we came back today, he still remembered us. He provided great customer service to us. Thanks, Vincent!
Ben was very helpful and fun to talk to. Felt like talking to a friend and we were able to find everything we need and then some.
Nellie Wilkerson was outstanding serving the furniture needs of my wife and I. I recommend her for all of your furnishing needs. She is awesome sales person.
Service at Tallahassee Florida Location with Lauren and Chris was Wonderful
Kara was very helpful and answered all my questions. Very satisfied with the furniture I purchased and the Kara’s friendly help.
Nellie Wilkerson did an outstanding job helping me and my wife today. Outstanding customer service 👍🏽
I wasn’t planning on buying my bedroom furniture just yet but sales lady Jessica reached out to me and let me know that bedroom set floor model was half off. I went into the store same day and purchased the set. I was so impressed Jessica remembered what I liked and contacted me.
Nellie was super helpful helping me pick out a couch! I didn’t come in with much knowledge and she politely walked me through everything. :)
Nellie Wilkerson was so helpful and kind!! We are first time couch buyers and she helped us find the perfect one, thank you Nellie!!
Ben was incredibly helpful on our visit yesterday. His upbeat attitude made for a very pleasant time and we left with exactly what we needed. I happened to forget something of mine on a piece of furniture and he ran it out to me as I was leaving! Thank you for the help!
Quality furnitures! Ben has been very helpful! ❤️
Great customer service!
Excellent customer service, and the staff explained everything in detail. I went to get the $500 insurance gift card since I never used the insurance when I purchased my couches and was told it was too late. So anyone who purchases the insurance use it within the five years of your purchase, and it's only towards purchasing something else, and it's not a gift card like I was told when I purchased my couches in 2016. I was missed informed by the salespeople, and it's my fault for not keeping the paperwork. If the company had given me the $500 credit, I would have purchased something, so to me, that was bad business 😒
Janice is amazing!!!! She is patient and knows her stuff. Thanks for being great.
We have enjoyed buying our bedroom furniture and dining room table/chairs at Ashley Furniture!!! JR assisted us and was so helpful through it all!!
Excellent experience! Ben was super helpful and very knowledgeable!
Everything I ordered was great! Great delivery team.
I would highly recommend going to see Ben for any and all furniture needs at Ashley’s, not only is he super friendly but very knowledgeable and he got us a wonderful deal on our purchase ❤️
Ben was wonderful for us — four senior guys at FSU — and my mother. Not only did we walk out of the store happy with a dining room table (fit for a nice but practical “frat house” style living situation) but chairs and a coffee table to go with it — all at extremely reasonable prices. He tailored the experiences to our needs without pushing, rather guiding and suggesting, and conversed with us about 1.) how much he enjoyed his job; 2.) how great these options were in honest comparison to other options around; and 3.) the boons of working there if any of us (the senior guys) wanted or needed a job and wanted to apply. All in all, Ben was a terrific resource. We are ecstatic to have bumped into him during the course of our furniture-shopping endeavors. We will be with absolute certainty returning to Ben if we have any problems at all or any further requests / desires. Thanks, Ben.
Excellent recommendations and service from Ben! He did his absolute best make sure we had a great furniture shopping experience. Whenever I need a table, chair, or lamp, I’m coming back to Ben at Ashley Furniture.
Great buying experience. Items wanted were available and sales associate was the best!
We absolutely love Ashley Furniture in Tallahassee! Our salesperson, Kara, goes above and beyond every time to make sure we get the best experience possible. Everyone is so friendly and helpful! Thank you!!!!!!!!!
JR is the right balance of knowing when to push for sales and when a customer needs to wait to make a decision. Looking forward to working with JR on completing our bedroom set.
Great service! Jennie, was able to help me find exactly what I was looking for and with a great deal!
Ben was very knowledgeable and courteous in assisting us with what was needed for our family room. We highly recommend you asking for Ben if you are in the market for new furniture for your home.
JR was very helpful!
J R was very helpful and took time to explain all the features of the beds Glad we shopped at Ashley!
I had the greatest experience thanks to Sarah she took her time and help me and my uncle find a good deal.
JR was great!!
Lauren did excellent customer service. I am very pleased!
Went right in found what I wanted. Janice was a HUGE help, not pushy, didn't follow me around the store, she will be my go to person for furniture here on out!
Christine Reaves is an exceptional Home Furnishing Consultant. She was patience and well knowledge on the products. Which made my experience a blessing in deciding on my mattress. I had been looking for the right mattress for years. Christine guided me to make a purchase the same day.
Jennie was great! Helped me from start to finish!
Loved working with Jessica Parks to find just the right pieces of furniture for my new remodeled living room.
Christine was very knowledgeable and helpful. Thanks
Ms. Lauren took such good care of me and my husband and even stayed after closing with us to make sure we could find what we were looking for. She was able to find us exactly what we were looking for and at a great deal!
My representative name was Ben. He was great. Best experience EVER !
Jennie was very patient. Really took her time explaining everything to us. My daughter first time furniture shopping and she made sure she was comfortable with her selection.
Jenny was so helpful and patient. She made this experience so much easier.
Jessica was amazing! She answered all of my questions and was extremely helpful!
The Ashley Tallahassee location is a beautiful store, well-equipped with quality furniture at different prices. My husband and I spent days futilely shopping around at other stores before we were finally able to find what we were looking for here. When we stepped in, I was amazed by all the variety that they had compared to other stores we had been to and was absolutely enchanted by the beauty and design of their showroom. Our consultant, Jessica Parks was also very helpful and offered well-appreciated discounts and advice on delivery, warranty, etc. I felt comfortable working with her and would choose her again.
J.R. was very helpful every step of the way. Great costumer service and very friendly.
Jessica is very professional, and she listened to each query with a smile and then provide a valid solution to question.
Jessica Parks was excellent! We just got our furniture delivered. Love it. Thank you Jessica for your outstanding guidance and help!
JR is great, he helped me find a recliner for my Husband.
Nellie Wilkerson is a gem! She spent the time with me, listened to my needs and found the furniture I was looking for at a great price! Thanks Nellie!!
Love the furniture, and we got a really good deal, but I’m super upset with their delivery. I was told I would get my stuff on Tuesday, so we planned to have people over on Wednesday, come to find out they moved our delivery date and didn’t tell us till the day we were supposed to get our furniture
We always receive great service from Ms. Janice, she is very helpful in finding exactly the pieces we are looking for.
Really good!
It was pleasure working JR Green. He was extremely helpful and knowledgeable.
Janice was amazing! She was very knowledgeable, gave us options and thorough in the checkout process. My overall experience with her and Clay was amazing.
J.R was great, helped me pick out the perfect mattress. Thank you
Lauren was outstanding and very professional
JR was extremely helpful with my purchase of wall art decor! Thank you
J.R was extremely helpful and knowledgeable during our visit. He walked us outside with our purchase which was excellent customer service.
Ben, assistant store manager took a lot of time with my wife and I in trying to determine which adjustable bed mattress would best meet our needs in generally meeting our physical requirements. We felt very comfortable in the recommendations he made, but letting us make our own decisions. Ben is a very pleasant individual who has the personality to deal quite well with the general public. We will enjoy working with him again for our furniture needs and will definitely recommend him to our family and friends.
Ben was very helpful and patient with me. I ended up with a great deal
Jessica Parks provided excellent service. She is thorough, professional and has a great attitude. I will recommend her to all my friends!
Jessica Parks was a joy to work with. She is an outstanding employee. She offered us various selections to choose from, and was knowledgeable about the products being offered.
Mr. Ben is the best he give us a great deal take the time show us different style we really appreciate the business
Once again had a wonderful sales experience working with Christine Reaves at the Ashley Furniture HomeStore. She goes above and beyond to help out her customers, is so friendly, patient and makes you feel right at home while making important decisions. If you need someone to give you phenomenal customer service, then she is your salesperson!! Enjoy working with her on our purchases every time!!
Jessica helped me out today!!! She was amazing. She was helpful and very very kind! She was also knowledgeable of what they had to offer.
Super grateful to Jessica for helping me get the perfect set of new pillows.
Nellie was wonderful and very helpful.
Good customer service.
Ben was amazing! Super helpful in the process and made finding and getting a couch so easy. He showed us everything about it and wa sperfect!
Our sales rep JR was a huge help with our first furniture shopping experience! We got a great deal and are very content with our purchase.
Ms Nellie Wilkerson was super helpful when I went in to find a couch. She let me look around without pressuring me, but was happy to help when I had questions. I will definitely go back to her for my next sofa!
All I can say is Thank you! Mrs. Nellie was so helpful and made buying furniture a pleasant experience for me. She pointed out things I wasn’t even thinking about. Thank you again for sharing your knowledge and kindness. I got the mattress and sofa set today and they look lovely in my new home.
This was an easy process from start to finish. Ben communicated everything very clearly and was very professional. We will make future furniture purchases from Ashley Furniture and will request Ben’s assistance when that time comes.
Lauren was super helpful in selecting the perfect configuration for our home! Very personable and easy to talk to, made the whole process very reassuring!!!
Wonderful! Extremely helpful in helping us find a mattress and room set. Thank you so much!
Christine is the best! She was patient and kind as she showed me multiple sets to choose from. She was knowledgeable and professional and I actually enjoyed the furniture shopping experience. I definitely recommend Ashley In Tallahassee because of Christine!
It was a wonderful experience.
Jessica was very pleasant to work with. Very knowledgeable about the furniture in their store and went out her way to assist us. Try to ask for her when you visit their store and in need of furniture
Great selection of furniture. My sales lady, Ms. Lauren was a big help finding our new sofa. Thanks Ashley
Mrs. Lauren was such an amazing person and salesperson! She was so kind and attentive, but not pushy at all. And she helped us find the perfect couch we wanted at a good price. Thank you, Lauren!
Sales staff and delivery staff were excellent. Love my daughter’s new chair!
My mom found a great deal on a table and chair set, and it was just right! I will say that they really try and sell the warranty, but that's their job, but I would suggest letting customers make up their mind and not be so pushy. Also, some prices may differ online verses in the store. Overall, it was a great experience and great deal. I will be back for myself!
Jessica Parks was an extremely helpful sales rep and helped us get the best deal on our new recliner sofa. Thank you for the great service.
They helped me with everything and I bought what I needed
The staff was very professional and most of all very helpful. I would recommend this store. Clay was absolutely GREAT!!!
Its was very easy to buy from here. Our sales person was great. Furniture was delivered on time!
From the time we open the door, till the time we left customer service was really good Ms. Janice we really was nice and very helpful. She made the experience very pleasant she let us know about deals and financing plus gave us space to look through the store and make sure we found exactly what fits our taste and budget.
Jessica was very helpful and allowed me time to look around without feeling pressured to buy.
I was in the store the other day and Jennie helped me find a new sofa. It was quick and easy and Jennie was very friendly. Would definitely be recommending Ashley home store to my friends
The quality and durability are great compared to a lot of other brands! I can typically guarantee that whatever I get from Ashley's is going to last a long time. My saleslady was AMAZING and so helpful, even despite not having a break at all that day (I got there around 5:30 and she had been there since 8 or 9).
Shopping at Ashley’s in Tallahassee was a positive experience. The sales representative that assisted me, Jessica, helped me find the furniture that I was looking for in a timely manner. I also felt that I got a very fair price on the recliner that I purchased. I also took advantage of the 12 month, 0% interest, same as cash financing plan.
The stores always have a great selection of furniture with friendly helpful employees. The furniture is dependable and lasts a lifetime. I've never been disappointment with any purchases.
Me and my wife had a great experience shopping for recliners at Ashley We recommended it
Very nice store with lots of nice items.
Jessica was very helpful, without being over bearing. She answered all our questions and was a tremendous help!
Ben helped us price and compare options for a reading chair, then we added on living room tables. He priced everything out with the most discounts as possible while we went to Haverty's to check out their stuff. We came back and bought the chair, coffe table and end tables. Great service and price. Didn't know he was the assistant manager until he stapled his card to the recipet. Now it makes sense why he was hustling around the whole store helping.
Great furniture, excellent sales help in the form of Mr. Vincent Skiba-- knowledgeable, straightforward, just the right combination of attention and distance, absolutely no pressure-- highly recommend both the store and Vince.
Janice couldn't have been more professional and delightful to work with!! She truly cared about the right style and fit for our home when choosing our new living room furniture. The relationship between her and her customers clearly matters to her. Getting to know her as a person was half the fun! Thank you so much Janice for helping us in such a personal way!
Didn't find what we needed, but Janice was very helpful.
My experience was awesome !!! Gina and Clay went above and beyond to assist me and I left the store feeling satisfied and not feeling taken advantage of. I would definitely recommend buying from the Tallahassee Ashley store!!!
I got the best chair ever with a great protection plan
Lauren was a great sales associate! Super friendly, informative and all around beyond helpful. Went in as a new married couple nervous to trust a new business of course, but Lauren made us very comfortable ! She helped us through decisions and now we have a living room set for a great deal !Thank you Lauren for making us fall in love with Ashley Furniture!
Vince Skiba is the best! We highly recommend using him as a sales expert. He got us the best deals and was highly helpful and personable.
Good quality and service.
If you need anything for your house from furniture in the bedroom, dining, or living rooms go see Carol at Ashley’s! She fun, efficient, and listens to what you want.
Jessica is very personable, observant, and patient. She really tries to help her clients. We had a very nice experience working with her. We hope to work with her again soon.
I worked with JR, who listened to what i was looking for (actually listened) and then showed me several things within what i had asked for. Jr gave me time to evaluate each couch and measure. The furniture ordering process went smoothly and JR explained everything as we went and answered any questions i had. The furniture was delivered without incident and is perfect for me! This makes the second order i have made with Ashley and both experiences have been good.
My sales rep, Ms. Nellie Wilkerson was absolutely wonderful! She helped me pick out livingroom furniture and was very polite and informative.The name on review is incorrect. . My name is Mary Weston. ?
Beautiful store
Lauren Braswell was great!! Very helpful and knowledgeable.
Had a great experience shopping for a new couch. Lauren B. was the associate that took great care of me. She listened to my needs, gave great feedback, was patient and kind. The facility was very clean and well organized. I felt like I walked out of the store making a solid investment.
Great service Thank you Ms. Gina Capital Circle southeast
Very frustrated. It is impossible to get in touch with my salesperson in the Tallahassee store. They block you talking with the person you ordered through literally. Jennie Kirk sold me a bedroom set a month ago. They delivered the bed without the rails. You would think they could just pick up the bed and deliver a new one with all of the pieces. I have tried to contact multiple times. If they block you from speaking to your salesperson, and put you on hold then never answer…. need I say more. My granddaughter is sleeping on the floor. Never again. Do your homework complaints are all over the internet.
Great didn't expect to find what I was looking for but once I did it was smoothly handled by Vincent the salesman. After reading these reviews I pray I get my furniture without damage. Stay posted.
We worked with Jessica Parks in the Tallahassee location and she was very helpful in helping our daughter start to furnish her apartment. She is great to work with.
Jennie Kirk was very helpful with helping us decide what we wanted and getting us set up with financing. There’s a reason we keep going back to Ashley!
Mr. Vincent Skiba was awesome!! Honest and a man of his word. Thank you so much for helping my husband and I on our purchase!!!
Awesome experience, Janice A. was exceptional!!! very satisfied with our purchase, we will be returning to spend more money.
Had a great experience with my purchase from Ashley Furniture in Tallahassee. I had to cancel my first delivery and they worked with me to reschedule. They kept me informed throughout the whole process.
Clean store friendly staff
Carol was very nice and helpful. I recommend anyone looking for furniture she is the lady to help.
Great experience!
I went to multiple furniture stores, including Ashley again and again… trying to pick out both living room and bedroom furniture. I was very indecisive! I finally walked in and was helped by Lauren! She was extremely patient and helpful!. She didn’t try to harass and pressure me when I said I had to go home and think about it. She helped me get the best deal possible on everything. It isn’t often that I take time to write reviews, especially good ones. She was absolutely the best sales person I have ever had the pleasure of working with! Thank you Lauren!
Received quality service.
Our sales rep Gina Johnson Bradley was very helpful and friendly. A very pleasant experience!
Had a wonderful experience from the moment we were greeted by Vinny. Both he and Clay assisted me in finding the perfect furniture for my home. Thanks Vinny!
Lauren was absolutely fantastic with helping me pick out a couch for my living room! Will be returning if I need anything. Ask for her and she will help you answer any and all questions.
Deliveries are extremely slow. I was supposed to get my delivery on March 30th and it is April 10th. After looking up up delivery delays for Ashley furniture, I see Reddit, Yelp, and other forums with a countless number of people all advising everyone to stay away from Ashley furniture. I wish I would’ve read that before. Apparently they are taking months. Don’t take my word for it, google it.
I had an Awesome experience with Christine Reaves
Jennie Kirk was super knowledgeable, friendly and helpful. She gave us time to think about our options and come to a decision. Will definitely return to Ashley’s.
Clay and Vincent were awesome
Vincent was Súper helpful, cooperative, and Friendly!
Very helpful, polite, professional. Carol helped us she was wonderful.
My wife and I just had the BEST shopping experience with Kara! She answered questions we didn't even know we had and took a lot of extra time with us. She really went the extra mile, so if you need furniture head to Ashley and ask for her.
Janice is amazing. She helped me with my purchase and explained the furniture guarantee. I love that she keeps me updated about my delivery date. For sure I will come back! Managers are also very attentive. Great team!
So let's talk about great service and a happily satisfied customer. Lauren B. was beyond patient with us in our selection and recommended great pieces for us to try. We were looking a sofa but ended up buying a recliner and loveseat set. Which I love!! Lauren kept it real with us and made the whole experience in purchasing furniture more enjoyable. She's very funny & friendly. I'm super excited with our purchase!! It was delivered on time with no problem. This is the brand we purchased the Erlangen Power Reclining Sofa, Recliner and a loveseat. Very Comfy!!
Nelly was very friendly and helpful. Ashley is lucky to have her
We had a great experience at Ashley's, and got a fantastic deal on a bedframe and mattress that exceeded our expectations. The staff was exceptionally friendly, knowledgeable, and made recommendations based on our needs and wants. Jennie Kirk went above and beyond to make our experience special, and to make sure we got exactly what we wanted. Will be shopping here again!
The customer care was very great! Amy and Clay was so helpful.
Thankful for Kara, Janice, and yes Clay too! ☺️ They were so sweet and helpful! Our new section is beautiful and they are too!
Mrs. Janice was very thorough and insightful during my visit. I initially came into just to browse. Afterwards, I was able to purchase a sectional, mattress and box spring. I’m very satisfied with my experience and appreciative of her help. Also, the store manager Mr. Clay was awesome as well!
Go see Janice at Ashley Furniture for all your home furnishing needs! My wife & I just purchased a sectional couch and we couldn’t have done it without her help! She was very honest and hard working in getting us exactly the couch we were looking for! Will keep using her!
Great shopping experience! Nellie was super helpful in answering our questions and giving us purchasing options as we perused the showroom.
Had an amazing experience. Jennie helped me select the best pieces to go with the theme I was going for. Will definitely be back.
This store is wonderful. Jennie was so helpful and patient. She helped us find exactly what we were looking for and even more! 10/10 would recommend!
I really enjoyed my visit at this Ashley location. Christine was a joy to work with, and I can’t wait to get my sectional!
Excellent customer service. Lauren my sales representative was awesome!
My wife and I were couch shopping and were greeted by Miss Jennie up front. We weren’t bombarded, we freely shopped until we found something we wanted. Jennie then made the buying process easy.
Great and easy buying experience! Staff was friendly and helpful and we love our new couch.
Your delivery people were very curtious. I loved the way we were able to wander through the whole store without someone hovering.
Great experience and great material
Excellent customer service. Sales associate patient, helpful, and creative.
Had a great experiences at the store. Great customer services
Came in not knowing what I want and overwhelmed with decision but Carol helped me pick out the perfect sofa!
Awesome experience!!!
The service was great 👍🏾
Bought full living room set with warranty, furniture showed up and had minor damage (small tear on back of couch , thread hanging on loveseat) I didn't complain because it was minor and not worth waiting another 3 months for replacements. But then not even a week later as I'm watching TV in the recliner the back suddenly snaps and lays completely flat. After I get up and look at the chair I unvelcrowed the back and discovered the poor craftsmanship and quality as it way made from osb and glue and not made to last. I immediately called to get them replaced but was transfered back and forth then was told they would exchange everything. Great problem solved! NOT!!!!!! . They show up 3 months later with 1 of the 3 items to be replaced then told me the other 2 items were backorder for 6 months! I refused delivery because I wanted all items exchanged at the same time so they would have equal wear. So at this point I ask for a refund and to return all merchandise but was told I couldn't return the items because it was past the time limit! Even though I called and started the process months prior and was jerked around so long it exceeded the return policy date. So I'm now stuck with broken furniture with no hope of the issue being resolved.
Lauren Braswell was patient and knowledgeable.She made sure that I was happy with my purchase.
Lauren was wonderful and very caring. If I had more money I would have bought more. I’ll be back for sure.
Went there to buy a couch today. Jennie was very helpful and made the process easy and quick. She looked and helped us get the best deal possible. Recommend this place and Jennie!
I bought from Ashley Furniture.Carol Hodges was my salesperson.She was very patient,Very professional, Very nice. I would definitely buy here again. I will recommend this place to my family and friends.
Thank you Lauren for being knowledgeable and available to help furnish my living space in an effective and affordable manner.
If you haven’t been to Ashley’s to see Kara, then head on over there! She is great with what she does and will help you with all of your furniture needs!!
i wanted to refresh both my dining and living room. Ashley home store in Tallahassee had an inventory that provided many choices and stimulated ideas for room arrangements. The store was spacious and easy to navigate The interior decorator i worked with, Jan, was incredible. She listened to my vision for my rooms and then explained thoroughly how the furniture purchasing store process worked. She toured the store with me pointing out possibilities, given what I had told her about my " vision" Most importantly, within a week she provided me selections ,that told me she had really listened to me and "got it" as to what I wanted, as opposed to inserting her own vision of how she would remake my rooms. I really appreciated her for that .Jan was on point during my entire purchasing experience and when there were questions or miscommunications ,she resolved my questions within the day. I did not expect major expenditures for furniture to go so seamlessly. The quality of furniture , customer service , staff receptivity , and especially the expertise of Jan in helping me choose exactly right furniture, made refreshing those rooms an exciting and joyful experience
My experience with the Tallahassee store buying a living room set was excellent. Janice Avard helped us select our furniture and she was honest, dependable and did no “hard sell” which I hate. I will return and buy again with Janice.
My first visit to Ashley Furniture Store was nothing but inviting. Ms. Janice was the perfect sales person. I told her a little about what I was looking for and she jumped right in and took me to just what I was looking for. I left there happy and satisfied. 😊
I had a great experience at this location. Recently moved to the area and couldn’t bring anything with me, so needed to start fresh and came here in hopes to find that. I was lucky enough to have Kara take care of and talk with me through everything, while still having patience with my pickiness and indecisiveness. It made the shopping process I honestly wasn’t looking forward to be so much more carefree with Kara’s personality. Not to mention all the furniture that’s arrived so far has been getting nothing but endless rave reviews from friends and family that come over. I really couldn’t have done it without Kara’s help, thank you!
Gina Johnson-Bradley was amazing, patient and knowledgeable. She assisted us with the purchase of a dining room set. Thank you for your help, we will be back!
Highly recommend this store for ALL your home decor & furnishings! They have beautiful stuff!!! Kara is also great! Very helpful and friendly!
Excellent Lauren was helpful and sweet personality ❤️
Hands down the best furniture shopping experience at Ashley furniture in Tallahassee!! I was torn between a few living room sets and was very nervous about making such a big purchase but thanks to the help of Kara I left there knowing I had gotten the best deal!! Kara was extremely patient and helpful and I couldn't have asked for a better experience! We will definitely be back with our next furniture needs!! If you're in the market go by and see Kara! I promise you won't be disappointed!
My experience with Lauren was outstanding. She took all my confused ideas and found me the perfect piece. She’s wonderful as the face of Ashley’s.
I recently visited Ashley Furniture in Tallahassee in search of a new couch. Kara was SO helpful. She walked around the store with me and was very invested in making sure my sofa needs were met! She was great and we will be back again!
I visited your Tallahassee store and was helped by Kara. She helped me so much with matching and comparing items. She was very know,edgable!
Really enjoying my set from here! Very unique and perfect for my limited space. They are so personable here! Kara really took her time and have great suggestions- which ended up in me picking a set I would have never chose on my own. It’s perfect. Highly recommend this place.
Jenny is one of the best workers there! She is super helpful & so sweet! She’s amazing at her job! Everyone needs a Jenny!
Kara was very helpful. She helped us find what we were looking for.
I was shopping in store recently for a new bedroom set & mattress. Choosing my bedroom set was easy. But there were so many mattress options. Thankfully, Kara was there and was able to help me find exactly what I was looking for. If you are looking for new furniture I highly recommend Kara. She was very knowledgeable on their products and made the buying process a breeze.
Hands down the best experience I ever had shopping for furniture!! Our sales representative, Kara was amazing! She helped me find exactly what I was looking for and was very kind! It felt like we were two friends shopping together verses her selling me a piece of furniture!! The showroom was also beautiful and clean. I will definitely be back soon!!
Ms. Carol was great and helped me soon as I walked in and was able to help me find everything I was looking for plus more. I would definitely go see her anytime if I was wanting more.
Nellie was amazing in helping us with our living room furniture purchase! Everyone was very helpful and professional. We will continue shopping here.
The Tallahassee Ashley store is top notch, especially Christine Reaves who was especially helpful in my search for a quality mattress. Customer service seems to have gone by the wayside but not at the Tallahassee Ashley Furniture HomeStore. Thanks for everything, Christine Reaves. I'll be back!
Worked with Zy! Great service
Great customer service and help!!
I enjoyed my shopping experience with Kara. She made sure to listen to my requests and took the time to find just what I was looking for. And the showroom is beautiful too. I will definitely be back!
Staff was great. Very helpful. Enjoyed my experience. Patient.
Ms. Gina J. Was some awesome about our w tire experience. She was patient and understood our needs. Thanks for an amazing shopping experience. We feel like family now. Lol
Ms Nellie she are amazing, patient and professional and she saved us some money.
Janice Avard was excellent.
Big store. Discounted or clearance in the back.
The best furniture stores in town. They have a huge selection and the staff is willing to take the time to explain things and not hustle you. Huuuge showroom decorated by each room of the house themes with nice stuff on display. Highly recommended
My wife and I ordered all new furniture from Ashley back in May of 2022, some of our furniture arrived on June 22 of 2022, but had few issues that needed to be fixed that took about another month or two to fix and repair. But I been waiting on a drawer slide for my night stand for over four months now and still getting the run around from customer service and mangers, all they will say it's on order or I've sent a request up the chain. I've asked for the corporate number and the Presidents and CEO number but funny no one I've spoken to even knows those numbers! You can't even talk to the store about anything because the phone ring in a call center that is not doing the job well at all. I have text from them that contradict what the re t says. DO T UY FROM ASHELY STORE! THE CUSTOMER SERVI E SU KS!
Jessica was very helpful. She helped us find the perfect sofa. We will definitely be back.
Had a wonderful shopping experience here! Will definitely be back for more.
Best customer service hands down. Ask for Mrs. Janice she knows her stuff and she’s the sweetest person ever.
Excellent customer service!!
The staff was very professional and made sure my fiancé and I found everything we needed for our new home. We gave them a budget and they got us exactly what we were asking for, and then some. Will absolutely be returning!
Wonderful service and very professional and the prices are reasonable. Great management in the past 5 months or so. I will be back for a purchase. I will also recommend this store!
Came in to look for a new sofa. Clay and his team were on point and very helpful. Definitely will continue business in the future.
Awesome store!! Clay is always SO helpful!!
Clean, well organized store with helpful associates. Will be back for future purchases.
Great environment! Very helpful employees!
Had just what my uncle was looking for. Excellent service.
My Daughter and I went to Ashley today to purchase a Queen Size Bedroom Set and Lauren B. Associate was very helpful , knowledgeable and patient with knowing what we wanted, we will be returning to purchase more furniture.
Shunda was excellent. I'm very happy with my purchases.
Amazing customer service received from Ton Potto today. Very helpful ,amazing service.Camed in and walked out very satisfied .Thanks again will definitely be coming back!!!
We experienced the very best service from Brad, the Sales Manager & Nellie. It was a breath of fresh air to not feel pressured to buy and actually given multiple options. They listened to what we were looking for and we found exactly what we've been searching for in our Livingroom and Bedroom sets.
Carol was beyond helpful in finding a budget friendly couch last minute :) thanks bunches!
Jennie helped us with a few accent pieces for the house. In record time.. we had an excellent experience here getting what we needed and exactly what we were looking for. Definitely coming back for more of our furniture needs!
I needed a mattress urgently to host my father overnight not long after a family loss. I went to several stores asking for help. The staff at Ashley on Capital Circle - especially Lauren Braswell - were kind but also immediately went to work to help solve my need. They were able to offer me more than one solution. I left with a good quality mattress in my price range which they even loaded into my car. We will definitely be back and highly recommend Lauren!!
Wonderful store to shop for furniture. Wonderful customer service everyone came together to help me find what I was looking for
Jennie was great with finding everything we needed for our room.
Jennie K was fantastic! Helps us with all our furniture needs - was patient and responsive. Fully recommend.
Best customer service experience for a furniture store. Brad Lornson was cool, transparent and effective. Much respect
Lauren my sales lady was AWESOME!!!
Brad was very informative and helped me find exactly what I was looking for in a timely manner. I’m looking forward to receiving my table next week!
Awful cusyomer service. Bought a couch, waited a really long time adn got the incorrect type of couch. Was given the run around and had to call a bunch of times just to be told thdy under charged me, didn't want to honor previous price quoted. The manager was rude and dismissive and corporate wasn't any helpful. Do yourself a favor and go buy furniture elsewhere. I returned the couch, went to Havertys and was very happy with customer service. Ashley's furnitute has a bunch of incompetent people working for them.
Great service and great experience
Avoid this store! Our salesperson, Brad, sold us furniture that apparently cannot be assembled by Ashley Furniture and then charged us for assembly. We have called nicely multiple times and they refuse to transfer us to the salesperson or the manager. When we ask for a refund we are “disconnected”/hung up on. Do not shop here! We are now without furniture and they still have thousands of dollars of ours.
Wonderful sale associates in stores, professional delivery time, and overall great merchandise! Made picking furniture out super easy!
Lauren was a wonderful sales associate, she was very patient and out going with making deals for my family ! I will definitely be back to shop in the future with Lauren!
Lauren ,Chris and brad were Great!!!! Karen was extremely helpful!!!
Recently shopping & making a purchase at the Ashley Tallahassee, FL location is the best furniture buying experience I have ever had. Ms. Shunda Walker is friendliest, most knowledgeable, and most professional furniture specialist I have ever had the pleasure to work with. THANKS SHUNDA !!!
Staff were kind and knowledge. The process was quick and easy.
Lauren was absolutely phenomenal! She was very personable and handled my transaction with care. Her advice was dead on and her witty personality sealed the deal. She was able to find me something in my price range and delivery within a week. Awesome customer service
Great customer service..Lauren was amazing
Very professional, nice and helpful
Upon entering this giant and very clean Ashley's store, we were greeted by Carol Hodges. She was very polite and helpful. She kept her distance from my wife and I while we browsed the entire store with no pressure from a sales person. After we found something we liked, Carol was happy to assist us with any questions. Carol is very friendly, bubbly and funny. She gave us an awesome deal that we just could not say no to. Carol Hodges made our purchase experience fun and exciting we left knowing we got a great deal. We will definitely purchase from her in the future. A++.
Great service, decent products
Good prices great selection and no pressure sales
Friendly yet professional staff.
About a year ago I purchased a bed and a kitchen cabinet. It was recommended by sale representative Shunda Walker, she was very patient and met my need . I’m very satisfied with my purchase. Thanks for all you do
The whole team here awesome but Jennie is AMAZING! She is knowledgeable, personable, and will patiently work with you if you’re a little picky! I truly enjoyed my furniture buying process with Jennie!
Lauren Braswell assisted me while shopping. She gave great service as well with no pressure I will shop again and definitely ask for her again. She's a rock star!!
Wonderful experience with Sarah and I will be returning. Thank you!
Great experience highly recommend buying furniture from here
Shopping with Ms. Gina was a wonderful experience at Ashley’s Tallahassee. Way to go thank you!!
We went in to find a few new things and Brad was right on top of his game and came to help w spectacular assistance w our new home decor… thanks brad !…
It was an amazing experience and I would recommend Ashley’s furniture to my friends.
Our original furniture just did not fit in our space. We came in and Zach took phenomenal care of us! Everything was handled professionally and painlessly and we are now getting the most perfect sofa for our home. We couldn’t be more pleased!
I came here shopping for my apartment, Shunda walker was an absolute help and very welcoming,. I will be back in the future if I have any more needs.
Thanks to Shunda for helping me out when I was in the Ashley store so very helpful an pleasant
While in your store I had the pleasure of meeting Shunda Walker. She was very informative when explaining the different aspects of the furniture I wanted to purchase. Shunda is very professional not only did I make one purchase but I recently made a second purchase thanks to Mrs. Walker.
Worked with shunda was a great experience
Zack W. is the absolute best! I was so thrilled when entering the store, but his smile and enthusiasm for the day made it all the more! I bought a new bedroom set, mirror and foot stools. Give Zack the raise and PRAISE he deserves!
Was a pleasure working with Shunda Walker. Great customer service, attentative and knowledgeable of products.
Ordered new bed, since June still do not have all parts. Frame arrived broken and not replaced. Have to sleep on sofa which negatively affects my multiple fused neck and back. Absurdly have been sent emails asking how I'm enjoying it and asking for review. Want my parts to my bed. Deeply unsatisfied and thinking of calling BBB.
The customer service is ALWAYS impeccable. Carol Hodges is extremely helpful, kind, patient, and always willing to go the extra mile. I’ve purchased several items and she has been instrumental in all of the purchases from start to finish. Ill use her for any future purchases as well.
Had another wonderful experience with Mrs. Shundah at Ashley Tallahassee! Thank you for being so helpful and patient with us!
Mr. Brad was excellent. He greeted us as we walked through the door and attended to us the whole time. He was very knowledgeable with all our questions and also suggested items that interested us. He was absolutely the best.
Zack and Nellie were awesome in their job. Such support and good smiles with the service.
Too expensive!
Zack did a fantastic job answering all of our question, walking us through the financing process, and helping us purchase our first couch for our new apartment. Highly recommended!
Excellent service. And at the Tallahassee location, Zack was awesome! Highly recommend!
Nellie is fantastic! I've bought through her two years in a row and I continue to enjoy the furniture I've purchased through Ashley.
The employee I worked with was very nice and helpful. They had a ton of items and various styles around the showroom.
Quick, easy purchase. Great service!
Went in for just a dining set but came out with way more. The sales staff here was excellent! If you need furniture this is the place to go they make you feel like family
Ms. Carol was the BEST!!! I had a minor situation and she was able to help me with in minutes! Thank you Carol and Chris
Not sure why there would be any negative reviews, because the staff is excellent, and the store is beautiful! I had to purchase last minute dorm items for my younger sister, and everything was delivered and assembled within a couple of days. I will no longer shop anywhere else for furniture! Christine was a great sales person, and my furniture is beautiful!
My experience at this location was amazing! My sales person allowed me to browse freely, and approach them once I had questions. I am very satisfied with my brand new living and dining furniture , and I will be back! Do yourself a favor and go buy quality furniture at a reasonable price !
Everyone was so helpful and kind!
Zack the sales associate gave us great customer service, then basically “ghosted” us after he got his sale. I called and emailed several times asking for him or any sales associate to contact me regarding my purchase and the delivery scheduling. No one did. I had to spend a huge chunk of time going back and forth with their national customer service line to receive any assistance (not a much better experience). I guess my small purchase didn’t matter enough to them. Before you make your purchase they are pushy and overly nice the way most salespeople are, then once the card swipes and they get their cut they could care less what happens! I would rather get my next piece of furniture from the dump than from Ashley Furniture.
Grady was very Knowledgeable!
Very clean store with great customer service. I stopped in to take a look at decorative lighting for my home and the sales lady Shunda was very knowledgeable. She showed me different things and truly has an eye for style! If you want to improve your home decor definitely visit this location and ask for Shunda!
Shuna was great. She was able to help us get exactly what we wanted. She keep in contact with me to make sure my furniture arrived on time. When I had a issue she handled it and keep me posted on the outcome. Highly recommend Ashley's furniture in Tallahassee and the sales rep Shuna Harris. I can't thank you enough for you kindness, and professionalism.
I bought from Ashley furniture back in February. I purchased the guardian plan , and I’m glad I did because my son has made several spills on the sofa, that I could not get out on my own. They have come out each claim to clean as promised. Just wanted to share my experience.
If you want 5 star service ask for Ms. Shunda! She helped me to find several pieces for our new home that I absolutely love! She was very patient, kind, personable and knowledgeable about the products. I’ve gone back after our initial purchase and she has helped with other pieces. I will certainly be back soon asking for Ms. Shunda again!
Amazing customer service at Ashley’s in Tallahassee. Shunda Harris Walker is very friendly and knowledgeable. I love the great prices and the quality is unmatched. I definitely recommend this Ashley Furniture store.
Ashley Homestore here in Tallahassee has been the best Furniture store i’ve been in so far. I would like to mention Shunda Harris Walker, She worked with me in a outstanding, tremendous way!!
I highly recommend visiting the Ashley location in Tallahassee! Christine made furnishing my new apartment a breeze , and surprisingly everything I picked out was available and delivered within a week. Will be shopping here again in the future.
Too country.
Our experience went extremely well. Christine was very knowledgeable and helpful. We found what we were looking, at a competitive price, and are very happy!
Thank you for allowing me to shop freely and not feel like you are being chased or watched.
Wonderful Store with a wonderful staff! I really enjoyed the time that I spent at the Tallahassee location and the Store Manager, Clay Veen, was such a big help.
Great customer service, great prices, great furniture selection, and great delivery! Ms. Carol at the Tallahassee store was so… amazing…She helped me customize my entire living room and it looks like it was clipped from a magazine! We truly love our new space. Thanks for everything! Looking forward to shopping with you all in the future!
I just wanted to say that I recently came in to this location and was not committed to any purchase, and made that politely clear with the kind woman who greeted me. She then helped my build a wishlist over the next hour or two with zero pressure, and I truly respect that coming from a sales background myself. Ms. Gina was very polite and patient with my indecisive nature and greatly helped in my decision making process on a few key items! She told me about all of their specials and promotions in great detail and I am very appreciative of that. They have financing options that are appealing for different types of budget, and tons of great styles at a wide range of pricing. In my case, she was able to lock in my pricing for the upcoming week so that I can get my other finances in order before making my purchase. There was also another gentleman, as well as some others who were happy to lend Gina a hand in gathering information for the best deal I could get. I believe his name was Brian, but I did not catch the others. Everyone was very kind and I never felt pressured or was made to feel guilty for not making a purchase, and let me just say- that speaks volumes in a competitive sales environment. Thanks to the entire Ashley’s team and especially Gina for helping me out! See you guys soon to finalize my order!
Great Inventory and Sales Staff!
don't recommend at all. I went in to buy a new bed because my parents were coming into town. they told me it would take six weeks to get delivered. My parents would be visiting in 2 1/2 months so it worked out. that was mid march. it is now june and all i have is the mattress. ridiculous that they lie about delivery dates just to get you to purchase. so unprofessional.
Great experience from start to delivery
Terrible experience. Just moved to tally and need new mattrees to my daughter. Was purchased on saturday and they said that will be available for pick up on wednesday. On wednesday was not there. They blame the warehouse and guarantee that the mattrees will be at store no later than friday. It’s friday and nothing here. Now they are promissing another day to get the mattreess. The best advice i can give you if you are shopping around. Don’t stop at this store. Go online or cross the street and buy from Sams. In this meantime my daughter sleep in two crib mattrees.
The service at Ashley was outstanding; Janice, the sales representative, was especially helpful in recommending the perfect entertainment center for our space. One of the store managers ensured that the checkout process was quick and easy. The furniture movers were prompt, courteous, and professional. We are looking forward to browsing for a new dining room set at Ashley later this year. Thank you and keep up the great work!
Kara is awesome and you should totally ask for her when you go here. I promise I'm not biased! She was great and made the paperwork go quick AND my new chair is being delivered Friday. Plus she made a brilliant deal for us. GO! Get awesome furniture from an awesome person.
Great sales experience and local support. The follow-up feels somewhat corporate. Bought 15k worth of furniture and half has an indefinite delivery date. Tried calling sales to get the real answer, but it routes to a national call center with canned responses. 16 weeks max delivery time seems a bit extreme. I'd be hesitant on finding that perfect table unless you have a written guarantee it's in semi local inventory. I'll update the review for a realistic review in the coming days, or weeks (gulp) or months (sigh).
Ashley Home Store in Tallahassee, FL customer service always goes above and beyond to make sure the customer is completely satisfied. I would recommend them to family and friends.
Have bought a couch, mattress and now a chair. Quality products, easy ordering.
All good
Amazing customer service, super helpful with finding exactly what we wanted. We were pleased with how convenient the whole process was.. from choosing, buying, and the delivery. We recommend Ashley Home Furniture to anyone looking to turn their house into a home!
Great
Don’t bother buying an extended warranty they will not honor it and make it impossible to use it. I have called several times and filed on line to no avail. Sat on hold for an hour and a half with no one picking up and then prompted for a call back and 72 hrs later no call back. Furniture is low quality as well so I think I am done with this place.
Their protection plan is a scam. They’ll choose to deny any claim.
Don’t not waste your time. Ordered cushions and covers in October and was told 12 weeks, okay no problem. I received weekly texts saying “we are keeping a close look on your order” “your order is on its way” etc. in January I quit receiving those texts, and no I didn’t have my items yet. February I go into the store to see what was up and any updates, someone had picked up my prepaid for order and they were not there. My wife nor I had picked them up or been notified that they had been received by the store. On this day we ordered a 2nd round of the same items only to find out today 3-16-22 that they were never even ordered. 6 months later I have had to order the simple 3 items for a 3rd time. Mind you this time customer service had to order them for me due to no one at the Tallahassee branch answering the phone 3 times in a row. I have had 2 emails, a Facebook message and a voice message left for someone to call me. Nothing. BUT when you walk in the store you have to beg for help as all the sales reps play nose goes when you enter.This store is incompetent. Don’t waste your breath like I have been doing for months. And for the record I’ve never left a bad review anywhere, im not that guy.
A thief broke into the house in 2019, and thanks to Ashley's furniture, I was able to protect my valuables. Thank you to Ashley Furniture.
I had poor credit an I got approved, now I am enjoying what I have living like a king
Overall good experience with consultants and delivery. Just wish all of my furniture came a t once.
Great love seat looks good and fits just right
Great customer service and delivery guys are the super.
I will never return to this store ever again. My fiance & I left this store 3 1/2 hours ago, we walked all around the store & were seen by every person who works there & were ignored. 2 different employees, a black women with glasses & the other a skinny white man, both looked dead at us & quickly looked the other way as if we were not worth their time. I have bought several pieces of furniture out of this store over the years, but I will never buy another thing from this company again or encourage anyone else to either. The racism we just experienced was Rediculous, every customer before us & after us was greeted but we weren't. We came to get a new bed frame & dinning room table but we will look elsewhere.
Beautiful selection of furniture and friendly staff. There was a slight delivery mix up, but they handled it quickly and humbly apologized. I ended up getting a better deal, 2 mattresses instead of just one and got exactly what I was looking for.
Prices are reasonable and the quality seems good for the pricing, Like most every business these days, product availability at times is as issue, but I feel like they do a great job of keeping the customer informed and in contact with asap delivery. The delivery has been exceptional, great communication and timing with very friendly and capable personnel.
I purchased a bed This is my first purchase. So we'll see how this goes
Nice attentive staff and beautiful furniture.
Prices on 2 particular items were raised significantly within 1 week. I'm no longer certain I will buy from them.
I normally hate going into places like this but this time we were given space to just look around, no one awkwardly following us.
Sales experience in store was awesome! The rep made sure we were happy and sure and was super helpful. Shipping was much faster than expected. The 3 gentlemen that put bed frame together were super helpful and respectful and worked fast and efficiently to put the bed together and even put my mattress on it for me. Overall great experience so far
This place is horrible and so is all their salez people. Ordered a sectional, they rang up the wrong item. I called for two weeks only to be told there's nothing they can do. The assitant manager, Chris and store manager Don are incompent. Never again will I shop here.
We wasted 45 minutes of our life at this store. I understand the current situation but Ashley should let people know right up front that they have absolutely no availability time frame for anything in the store. None! No matter what you buy, you will not be given a delivery date. We weren't told that fact until we were ready to purchase some items. If you can wait indefinitely for your furniture, then by all means, place an order at Ashley, otherwise go somewhere else! (We did go somewhere else and got some lovely, quality furniture within just a couple of days.)
Great furniture and the delivery was excellent with super nice guys.
Purchase a Sectional recliner and was told it was going to arrive in 4-12 weeks took about 16 weeks to arrive. Paid for assembly and sectional was not assembled. On top of that we had to load furniture on our truck and assist with loading and unloading. We were left with boxes and plastic in our living room. Decided to assemble ourselves since it had already taken to long to arrive. Upon unwrapping all pieces we noticed that one was damaged. Quality of sectional was also very poor. Couch has a dip that you sink in and it very hard to get up, it was very uneven. Don't waste your time purchasing from this store it's been a frustrating purchase.
Great sales and good quality, Nellie has great skills and excellent customer service
Amazing service
The associates were very friendly and knowledgeable. Products are solid quality products.
My husband and I purchased furniture and were told that due to Covid it would take 4 weeks. 6 weeks go by still no furniture so we called and they told us it’s 4-12 weeks. Okay fine. 12 weeks go by and now they’re telling us it’s going to be delivered 6 months from our purchase date. Just be aware of that when buying from here. I’ve heard other people say they waited a year.
While the bed is fine and the shop was great, our bed came in a little damaged. We were supposed to have someone come in and repair it but everytime they try to send someone over, it's always a no show and zero call backs. Edit: They actually came back, saidthe original 0 cost would be $100 at least and $25 for a replacement because they waited a year later to try and fix their mistake. They offered to send the parts for free but they didnt send a tracking number and again arent taking our calls. Do not do business with Ashleys if you fear your bed or any furniture may be damaged within warranty as they seem to go out of their way to give it to you.
I was told 4-12 weeks for delivery. It took 25 for my order to be complete! 3 drawers were damaged. They mailed me replacements and arranged for someone to install. One ended up being the wrong color and one was not installed properly. When I received the 2nd replacement, it was the wrong size! I responded to their text about installation and told them to just send someone to pick it up as I was done with Ashley and I'd just make due with the damaged one. That was over 2 weeks ago, no response. I will never spend another dime at Ashley or refer anyone there. Very poor quality and poor customer service!!!
Bought two dining room tables from them over 3months finally got one of them then it didn’t have all of the parts I told them to cancel the other then come to find out that the part I supposedly needed and it came in waited a couple more weeks then they came out to put it together only to find out it was the wrong part I’ve made several payments already and don’t have anything to show for it it’s still in Pieces in my dining room floor
Bland furniture
They have a cool collection and they don't bug you to buy something or roam around you much which is a plus for me .
I am throughly disappointed in Ashley Furniture Store. I recently purchased my second bed from them (as I am a repeat customer and generally like their products) and was guaranteed a 4-12 week delivery window. It is now Week 13 and I have not received the bed. They have attributed it to just manufacturer delays. My delivery fee was $350. They have not offered me a return on my delivery fee and customer service has been less than friendly. I will no longer buy anything from Ashley's Furniture nor will I recommend anyone else buy anything from them.
Execellent
Good place for furniture.
Horrible experience. Had to deliver our furniture 4 times because it kept showing up broken. Don't buy your furniture here.
I was just in this store to purchase a bed beautiful select of inventory but horrible service. I went in knowing what I wanted but then something else caught my eye I sat on it looked at it for a while but no service. Several employees walked pass me never once asking did I need assistance or even said hello.
Really nice salesmen...
Return customer mainly due to courteous staff. Everyone was great, but Amy & Brian won't disappoint.
Ordered a desk in October of 2020 and it still has not been delivered! Every time I call they say 2 weeks. They have no clue what is going on and do not want to exchange it for another Desk! Not to mention we bought reclining couches from them and paid for a 10 year warranty. The couches keep breaking and my husband has to work on them because they do NOT uphold their warranty! BEWARE!
The salesperson was rude and hesitant to assist. Maybe he was having a bad day!
Not organized and help limited.
I purchased a dining set at Ashley yesterday. Zackary was my sales associate. Very kind and attentive with a warm sense of humor. He took care of my needs. I know the wait for furniture has been crazy with the pandemic, but Zack made the shopping experience pleasurable.
A warm atmosphere with professional , courteous , and friendly staff. My salesperson was Lauren whom excelled in the furniture features and is very knowledgeable of each piece. Thank you Lauren , staff and Ashley for my beautiful blue leather love seat. 🥰
Came in to order something I looked at weeks ago for a client and had to wait while someone decided they could place my order. Only myself and one other customer in store. Felt like they were too busy to place my order
HUGE selection of furnishings. Most seem overpriced, but there are more reasonable selections throughout the showroom. Decor is also available. Very friendly staff eager to help.
The furniture I purchased was both reasonable and great quality. The items arrived much quicker than expected and the delivery guys were top notch. Thank you!
Unhappy with their customer service. Will not shop here again.
Really love Ashley, have been a customer for years! Great service and repair, I have spent thousands with Ashley and have no regrets!
Richard Stillman is the best. He went out of his way and even brought some things to my house that the delivery drivers didn’t bring. I will definitely be going back.
Great selection! The store was wonderful in assisting us select the pieces needed for our new home. They were equally wonderful in their communication throughout the process of having our furniture delivered. The delivery team was incredibly professional and fast.
Very nice staff
Tom was so polite and helped me pick out a new couch! He patiently checked on the availability of couches I liked, and once I found the one Tom explained all payment options that were available. He walked me through the entire process, he knew I hadn’t made any major furniture purchases before and wanted to make sure I was taken care of. I will definitely be coming back for my future furniture needs because of Tom! Definitely ask for him next time you are in the store.
A little pricey
Simple and efficient mattress purchase.
I like Ashley's quality of furniture, thoughtful customer service, frequent deals and discounts, and delivery options.
Amazing furniture and even better service! We worked with Nellie Wilkerson, who was incredible every step of the way. She is clearly very knowledgeable about the furniture in the store and made sure we knew all the details to every piece we were considering. Thanks to her, we were able to make an informed decision and I look forward to receiving our purchase soon!
I could not have asked for a better buying experience. Nellie was extremely helpful, knowledgeable and worked with me on purchasing a new sofa and love seat that worked best for my budget and where I wanted to be with my payments. Nellie made this buying experience flawless for me. If you are looking to get superb customer service, go see Nellie.
We have been customers at Ashley's for a few years now and after paying off a beautiful couch we decided to get a new mattress. Zack was very helpful explaining the benefits of a tempur-pedic and super easy to work with. We left, once again l, feeling happy with our purchases.
They have nice furniture for everyone's budget.
Zack is a very great customer service representative. Who goes above and beyond to make his customs happy.
Was greeted by Zack W. upon entering the store. He was informative and helpful. Will definitely continue to see him for all my future furniture needs!
Zack Ward is the best in the business at Ashley Furniture. This guy has excellent people skills as I feel customer service is an understatement for a person that connects so well with customers not only as a salesmen.
I received excellent customer service assistance from Shunda at Ashley in Tallahassee,Fl. She was very attentive, thorough and patient with me which aid me in purchasing furniture.
Fun to shop at, and they price match the competition. The sales reps are very helpful and eager to find you the best deals possible.
What a wonderful store! Super clean, very friendly staff. Knows there products well!
Great bedding selection
Love my Ashley furniture bought from Ashley Homestore in Tallahassee, Florida!! I bought a reclining sofa and loveseat. Shopping here was a pleasure and I will be back again.
Quality products, friendly service and they stand behind their products. What more is ther to know?
Good. Not pleased with waiting 120 days for furniture to arrive
Great customer service. Amazing people who work there. Thanks Tom for all your help.
2nd time going there and no sales person came to help me out.
Great deals, great furniture, excellent service.
Staff very friendly and helpful, not too pushy either, and suggested ways to save money on the purchase with corporate coupons and the like.
Quick delivery, prompt, professional, and good product
Tom is our salesperson and he is always great at helping us find what we're looking for. My husband has been purchasing furniture from Tom for 25 years. The selection of furniture at Ashley is plentiful and they have great quality also. The store was remodeled recently, and looks great! Go check it out, and ask for Tom!
My daughters bedroom set was delivered and all looked fine. When the driver left, I opened the dresser drawers to put my clothes away and noticed all the damage. I immediately called customer service and was told someone would get back to me within 24-48 hours and not to worry, the problem would be corrected. No phone call and it’s been 3 days. Called again today and was told they are running behind and someone would call me back. No excuse for broken furniture, which the deliver guys who put the furniture together, knew it was broken but said nothing and then to have to wait all this time for someone to even call or come out. Very cheap furniture and poor customer service. Attached photos are from the inside of the dresser. The drawers can’t even close properly.
Very nice place. Great customer service
The furniture is amazing. However, the usual rewards program that sends you "the first XX months of payments" really sends a complicated process of gift cards that cannot even be used as the payment (i.e. I received 5 separate virtual cards with varying amounts). Like most prepaid gift cards, they are incredibly difficult to use. Ashley's should instead do a direct cash credit or direct cash. C'mon man..
Love Ashley Furniture! Went in to look at a few things. I really fell in love with a living room sectional. I will be getting it and a few other things in the next couple of weeks. The people there are very knowledgeable about their products. They are very professional and nice. Ashley furniture is the only place that I go for furniture...
Great service, great selection. The sales people are very nice and don't smother you.
Very well run. Excellent COVID safety measures. Positive salesman, helpful and not pushy.
I love to shop at Ashley home store. Tessa harrod
From the Sales Staff and White Glove delivery and setup...we could not have been any happier!
I found a great sectional sweet thanks to the help of Shunda!
Never calls me to update me on my order. I always have to reach out to them and then they notify me that my order is being delayed. No one reaches out to tell me when they find out. My original delivery date was PROMISED by Janice on July 1-4. Then it got moved to July 17. Then August 17. Then August 7. Now, I called and it’s delayed again. Horrible customer service specifically for that. You walk in and they definitely will try their hardest to get your business for the sales commission but after you actually place an order, they stop caring and will not update you whatsoever. I have half of a couch sitting in my living room and have been told 4 different dates of when the next one would arrive. I have had to reschedule three times and still no one can give me a clearer answer. I understand that times like this are crazy and things happen but it’s not hard to pick up the phone and call someone to update them on a change. Talked to the assistant manager who also didn’t seem to care. The half of the couch I have is amazing and I love it but the customer service has almost made this whole experience literally not worth it. They fall through on their “promises” and do not care when their mess ups in communication affect you or your work schedule. Extremely disappointed and will NEVER recommend Ashley to any one. Definitely lost lots of business from me.
Several salespersons wore masks below their noses. Why bother at all?
Like dealing with Comcast after you buy something. Sugar wont melt in their mouth till after they get your money. Then ,oh we cant get it because of the virus. It will be months. Should have told you that up front Not say it will be here in 2 weeks than call and say 2 more months. If they even call. You have to call them. Poor poor customer service. Wont ever spend another penny with them. Would have given 0 stars but you cant.
Nice facility but it seems as one salesman was more anxious about a sale, instead of our needs. Left him standing...
I get that covid is backing things up, but it’s been over two months. They have rescheduled five times. When we went for a refund the service rep was extremely rude. Definitely had a bad experience!
Incredibly helpful and knowledgeable staff, and not pushy at all! Juliet helped us find the perfect sectional for our space. I highly recommend her!
Juliet helped us find the perfect couch for our oddly shaped home. We came in multiple times and she was able to find the perfect dimensions for our space. Unfortunately as we were traveling and we needed to order from another store. Juliet gave us all the information we needed to order from a "home" store.
Very disappointed in the 5 year furniture protection plan sold by Ashley HomeStore. Don't know what Ashley's affiliation is with the company but it is GBS enterprises/ Protect All. I filed a claim in May. Took 30 days for rep to come to my home . He was Eastern European and spoke poor english. He took photos said someone would be in touch. Never heard, so I called two weeks later. They told me parts would have to be ordered. (They were not ordered yet) Next follow up call a week later said parts would have to be made and they are coming from China. Called back said the parts were ordered the day I called to follow up. But said they could not tell me where the parts were as it should not take "this long" to get parts. So two and a half months later, not resolution.
I try not to post negative reviews but we tried to make things right a few times with no help from the store. We purchased a couch at 1,500 dollars total. We were told that the delivery was set for June 15th. On June 14th, they called us and told us that it would be here on the 20th. The first reschedule was pretty annoying because Amy, our sales agent, told us that she would personally call us if it was going to be delayed. Amy never called but the front desk girl Jasmine did. Jasmine was super sweet and told us that we would receive a 100.00 gift card for the trouble. On the 19th, they called us AGAIN to tell us that the couch wasn't coming. Not only is it completely ridiculous to call us the night before, we had travel plans to meet our baby niece that we had to cancel for the new delivery date. Again, our sales agent never even called us to let us know. At this point, I was furious. They didn't offer us anything for the second cancellation or even their condolences for the cancelled travel dates. I called the store and talked to sweet Jasmine again, and asked to have Amy call us back. When Amy called us back, I told her that I would rather they send us an area rug (priced at 179.00) instead of the 100.00 gift card because 100.00 doesn't cover anything in their store and I won't be spending more money with them. Amy stated that that's not how it works and we can use the 100.00 toward a rug when it came in. She apologized and said "we aren't happy about the reschedule either" making it seem like it didn't matter to them that we had to literally cancel flights and travel accommodations. Amy told us that she would call us the day of delivery whether things were delayed or not, just to make sure that we were taken care of. Well, the delivery came but she never once called us. It's clear that she only cared about the sale and once it was made, she didn't care about us anymore. Spending that much money with company who treated us like a dollar sign is unfortunate.
The staff I've worked with here are very friendly and easy to work with, and the selection is pretty good depending on what it is you're looking for ... which is why it's such a shame that fulfillment is an absolute trainwreck. I've been waiting for two months for a headboard, footboard and rails that has yet to appear, and has been delayed twice. I will be waiting a total of another two months for a loveseat. I can understand some delays given the current state of affairs, but two months is a long time to wait for anything (especially when you're sleeping on a mattress on the floor because you don't have a bed frame). It's not the fault of the staff working in the store, but the fulfillment issues will keep me from spending any more money with them in the future.
The staff I've worked with here are very friendly and easy to work with, and the selection is pretty good depending on what it is you're looking for ... which is why it's such a shame that fulfillment is an absolute trainwreck. I've been waiting for two months for a headboard, footboard and rails that has yet to appear, and has been delayed twice. I will be waiting a total of another two months for a loveseat. I can understand some delays given the current state of affairs, but two months is a long time to wait for anything (especially when you're sleeping on a mattress on the floor because you don't have a bed frame). It's not the fault of the staff working in the store, but the fulfillment issues will keep me from spending any more money with them in the future.
Buy elsewhere!!! 10/10 do not recommend!! I purchased an entire living room set up, 4k worth of products, still haven't received all my merchandise. The TV stand is only partially usable, delivery guys tore it up upon the delivery and I notified the Tallahassee store the same day; still no resolution. Customer service is useless, still have a tv stand that could fall a part at any minute and ruin my TV and haven't received some items already paid for. Ordered over 9 weeks ago and still waiting, phone calls do not get returned and these people don't care once they get your money. This is my first review that I've ever done, hate it that this store could not fix problems that were immediately brought to their attention.
Worst experience ever! More than 2 mo to have my furniture
I purchased an entire bed room set, plus a mattress from Tom on 5/10/2020. He offered me NO sort of discounts or deals, or anything enticing to take advantage of. I trusted his word on what we should purchase and was given a HORRIBLE deal. Not only did he charge us for delivery twice but he was also supposed to set up another appointment for a drawer and railing system to be installed on the bed set; he made sure he charged us for it but never set the appointment. Tom also had promised it would be installed no later than the first week of June. It is now the 16th and they are still trying to "figure it out". Terrible and shady experience with Tom and everyone involved. Stay away!
terrible experience and customer service. Do not trust quoted dates for delivery. I was promised a couch within 5-6 weeks, now that it is supposed to be delivered I get a call that I must wait an additional month with no furniture that is fully paid for, with no compensation offered. Not even free delivery after making me wait 2 months for an average couch. Take your money elsewhere, somewhere where you can actually get furniture in exchange for thousands of dollars, instead of empty false promises.
Awesome furniture selection and good prices.
terrible experience and customer service. Do not trust quoted dates for delivery. I was promised a couch within 5-6 weeks, now that it is supposed to be delivered I get a call that I must wait an additional month with no furniture that is fully paid for, with no compensation offered. Not even free delivery after making me wait 2 months for an average couch. Thousands of dollars to have to continue to sit on lawn furniture for months. Take your money elsewhere, somewhere where you can actually get furniture in a reasonable time frame, instead of empty false promises.
terrible experience and customer service. Do not trust quoted dates for delivery. I was promised a couch within 5-6 weeks, now that it is supposed to be delivered I get a call that I must wait an additional month with no furniture that is fully paid for, with no compensation offered. Not even free delivery after making me wait 2 months for an average couch. Thousands of dollars to have to continue to sit on lawn furniture for months. Take your money elsewhere, somewhere where you can actually get furniture in a reasonable time frame, instead of empty false promises.
The worst experience of customer service and care ever. Can't get corporate office to answer, customer service won't answer or call back and no help from store manager except a store credit which is code for spend more money in their store, not giving you enough credit to purchase anything and you put more money out of pocket.
This has been one of the worst experiences I have ever had. I purchased furniture at the Tallahassee store in March of 2020, I was given a deliver date of April 8th of 2020. That delivery and 2 others were counseled on me by Ashley's. I as the customer will be charged $95 per consolation but they can inconvenience the customer with no problem or recourse. Out of a couch and love seat purchase, my couch was delivered on May 28th and then I was informed the love seat would not be delivered until July 19th of 2020. 5 months to get furniture I've already bought and paid for. The corporate office has a constant busy signal when calling, customer care puts you on hold for 15 minutes and then kicks you to a voice mail that is supposedly returned in 48 to 72 hours and is not returned. DO NOT PURCHASE FURNITURE FROM ASHLEY HOME STORES! The only information that will be responded to about this review is "it's the COVID-19's fault". Well if it is, it's because Ashley is still doing business with China. It doesn't take 5 months to build and ship furniture.
(Translated by Google) Spectacular I love that store ... it is the furniture store lie all the details of its products are unique (Original) Espectacular amo esa tienda...es la miento tienda de muebles todos los detalles de sus productos son únicos
Ordered a chair, matching ottoman, recliner and matching sofa in December. It took 4 tries to get a sofa that was not damaged finally received it in March. Was told and signed for a $200 gift certificate due to the difficulties of the whole ordeal for when we finally received an acceptable sofa... received the sofa called about the certificate and mysteriously no one knew anything about it. Went in to talk to mgr mysteriously both were gone at the same time, told them to call my husband he would deal with them I was done dealing with them... yep no call... no certificate. In 7 years we’ve spent close to $30,000 to fully furnish our home and this is the treatment we get??? Nahhh... you will get better service ANYWHERE then Ashley DONT DO IT!!
Nice stuff. Pushy people though
I ordered a bed and two dressers. I paid for it in full, no financing. I paid for delivery and set up. The bed arrived missing the parts to put it together. Now they are saying they have to mail me the parts and then I have to call to schedule a technician to come back out to put the bed together. Very disappointed! I wanted to just return it and get my money back but they want me to pay a 25% restocking fee. Absolutely ridiculous.
Great service with a smile!
In December 2019, I went to the Ashley Home Store at 1190 Capital Circle SE. I was met immediately by Morgan Danford who helped me to decide on a sofa table. She was very knowledgeable, courteous and patient. I am happy to say that I am very pleased with my table and the service provided by Morgan, as well as the Customer Service Manager and staff.
Tom Potter was awesome
Beware of popup sale ads....dont trust their offers.
It was interesting. Nice pieces and set up but not what I wanted. Sales person was pleasant.
Salesperson was nice and helpful but went downhill from there! Delivery that we paid $250 extra for was 4 hours late. They were missing the dresser and the chest had been dropped and broken. They brought the two pieces about 10 days later and leg on chest cracked and bent sideways. The quality of the furniture was terrible! What was worse was trying to communicate throughout the process they would not answer the phone often then sometimes call us back. Frustrating! I will not use them again and don’t recommend you do either!
The delivery service was great! The guys were very polite and the piece I bought is beautiful quality.
Nice clean store, good service. Selection of furniture at reasonable prices. Salespeople helped without pushing things you werent even there for. The furniture itself was almost all laminate, found VERY few pieces made of actual wood, but that's how furniture has become nowadays. Seemed up to date on trends and fashions.
Zack was great! He understood what I was looking for and help me find the best option in store.
Nice place with not so cheap price
Superior customer service from the moment we walked in the door. Dwayne spent a great deal of time helping us find exactly what we were looking for in our price range. All shopping should be this easy. Thank you for a wonderful experience!
Just great!
Salesperson was great. Shipping was a nightmare. Waited months to get parts of shipments. Had to take off 5 times to get all the items, using vacation days, and even after being told what was coming pieces were missing from delivery. The last 2 deliveries were delivered 2 hours earlier then they were scheduled for which caused a major problem with someone being home. Not happy after spending over $10, 000 at their store. They need to get their shipping straight. Sales great but won't be back because of shipping. Sales staff 5 stars, shipping -5
From the initial greeting as we walked in to the excellent service of our sales gal (her name escapes me at the moment 😕 ) and to the delivery of my gorgeous dining room table and chairs....everything was exceptional! I admit my overall best experience was the awesome, funny, prompt, and will do anything guys that delivered my things. ☺️☺️☺️ Serious kudos to them!!! I’d keep them around for as long as you could!
Trying to order new cushions or covers and then receiving the product is like pulling teeth!
The sales rep was great. But delivery was terrible! Bedroom set was available on 5th. Since only deliver on Wednesday, we were scheduled for 11th. 2 days b4 that they called and said now the 18th, but nightstands on back order for possibly 3 months. They delivered bed, dresser and chest on the 18th. NO MATTRESS OR BOX SPRINGS! So where do we sleep? Unless u r in no particular hurry, I wouldn't recommend Ashley. Never again!
Very friendly and personable sales staff.
Best store for furniture in Tallahassee.
We enjoyed working with Morgan as we selected a couch, chair and two wide recliners. Our new furniture looks great!
Shunda Harris thank you for your amazing customer service. My experience was OUTSTANDING! Thank you again.
My experience with Shunda H. was amazing. Great customer service & she made us feel comfortable with our purchase. Thanks so much for the hospitality 😊 from The Holland family......
My salesperson at Ashley Furniture was amazing! He was very patient and knowledgeable of their pieces. I would definitely recommend the store to my family and friends. This is my second time purchasing multiple rooms of furniture from the Tallahassee location.
Love this store! Carol Hodges was amazing! Even though I switched gears several times she was patient and helped me select multiple pieces in order to tie my whole house together. Highly recommend her and this store for all your furniture and decorating needs.
The salesperson I worked with was very knowledgeable and helpful in picking the best package for my living space. The colors and accessories came together beautifully.
I love their choices of furniture and services
Super nice staff , they actually try to save u money..
A very good collection. We have got a recliner, loveseat, dinning table and a bed from Ashley's.
I love the modern and lighter features. My sales lady was amazing I only wish I could remember her name. When my entertainment center was put together the shelves were not installed and the delivery guys had to take the center apart to put the shelves in.
This store is well stocked and very clean and user friendly. Morgan has been helping us and she is amazing. My husband has had a stroke and is legally blind and Morgan has gone above and beyond to ensure that he was involved in the entire process. She is a true asset to this company! Looking forward to enjoying our new furniture!
As assisted by Morgan, my shopping experience was on 'target'. This young lady presented herself to be VERY Courteous, Professional & Knowledgeable about policies, procedures and most of all Products. Morgan's patience, personable attitude and honesty made my decision making easy. This sales rep is definitely an asset! Delivery of chest was as promised. I was very pleased with the delivery persons. They presented themselves in a business and professional manner. My overall rating is 4 instead of 5 - because I was NOT pleased with delivery date for bed being changed to a week later than promised originally.
Carol is AMAZING. She was very patient with me, and made sure that I got the best deal possible. She has great style, and knows how to pair items together for the best all-around look. I bought a living room set, and full bedroom set on my visit. Best decision ever. My apartment looks so nice. Any questions I had after purchase and delivery were answered promptly. She took care of me! She made my visit stress free! She truly made me feel like I was her only customer. I will be back to see her for a kitchen table!
REGRETS I recently purchased a living room set and a bed with a frame from Ashley furniture HomeStore. I have several regrets. First of all, I regret choosing the sales person that I chose. She made several mistakes with my order and her communication skills were not that great. She convinced me to buy a mattress cover that was guaranteed not to leak through to the mattress. I purchased the mattress cover for the mattress due to my son's incontinence. Well, low and behold! The mattress cover does leak. I called Ashley asking for a refund because the mattress did not perform as advertised. Ashley was hands off, did not want to take responsibility and told me to go through the manufacture of the mattress cover, go figure! This is a lesson learned for me. In addition, they charge a 25% restocking fee. The sales person did not communicate this to me. Very poor customer service.
REGRETSI recently purchased a living room set and a bed with a frame from Ashley furniture HomeStore. I have several regrets. First of all, I regret choosing the sales person that I chose. She made several mistakes with my order and her communication skills were not that great. She convinced me to buy a mattress cover that was guaranteed not to leak through to the mattress. I purchased the mattress cover for the mattress due to my son's incontinence. Well, low and behold! The mattress cover does leak. I called Ashley asking for a refund because the mattress did not perform as advertised. Ashley was hands off, did not want to take responsibility and told me to go through the manufacture of the mattress cover, go figure! This is a lesson learned for me. In addition, they charge a 25% restocking fee. The sales person did not communicate this to me. Very poor customer service.
Bad customer service!
Very friendly personel. Beautiful show room.
Literally went to every furniture store in town, Ashley seriously has the most warm and welcoming and friendly sales associates especially Salvatore. They are not pushy, don't follow you through store but seem to materialize when you need them. Salvatore is absolutely awesome and has gone out of his way twice to make sure my daughter a college student got what she needed and he worked very hard to get prices down. Not to mention he is just a wonderful person. They didn't have everything we were looking for but he stated he would keep us in mind and email us if and when what we needed was in stock. Great place to shop!
Friendly staff
the worst company ever. We got a set of couch and loveseat, after 2weeks they sent us wrong color, then they send us another one after another 2 weeks again the same wrong color. after a month of waiting now they say we won't order again, without any apology. they just gave us the option to return and get refund. No Bonus no apology. The manager in the Tallahassee store was also so mean and rude. I have never seen a company like this
ordered a mattress several weeks ago, i still do not have it, they changed delivery date, 9/30/2019 now truck broke down, they said at 12;50 AM, 9/31/2019, IN THE MIDDLE OF THE NIGHT THEY SAID IT WOULD BE THERE IN 20 MINUTES. Now they called today 9/31/2019, to say will deliver next week. The truck was in Mexico Beach, now it is in Georgia, probsbly drove close to my hiuse to get back to Georgia. This is beyond ridiculous to wait for a mattress this long. I will not do business with Ashley Furniture ever again
At least three falls in the delivery date, I still waiting...
When it’s time to make a sale their customer services reps are super nice and pleasant to work with, but don’t call up there with an issue or a questions their customer service representatives are pathetic and rude. Maria is at the top of the list! Down right disrespectful. Placed me on hold because she had a customer in front of her instead of asking me to hold from the get go. Like I’m not a customer on the phone as well. I will never do business with this place again.
Think twice before buying furniture from this store. I recieved 6 dining room chairs and 3 and bedroom set, less the end tables. I have been waiting 3 weeks now for me table and end tables and was called to say it would be another week before they deliver. Horrible service and the prices are not any better than other stores. I'm so frustrated, since we have NO TABLE to eat off of. Buyer beware.
The furniture is high quality but a bit on the expensive side. However I think buying furniture is an investment. They should last long enough for me to get my moneys worth. They have lots of selections that are really nice and if you're patient, you could score some great furniture when they launch their sales.
We ordered a set of furniture (sofa, chair & ½, recliner, end tables). Was given a delivery date of 5 weeks out. Thought that was kind of long but said ok. Two days before the scheduled delivery, we were called and said there was an EXTRA 3 week delay. We went back to the store a week later and found out that date had already been moved again (we hadn't been told this until we went to the store). So we cancelled that order and picked out new furniture that we were told was in stock and could be delivered the following week. Got a call two days later that it would also be DELAYED!! So we just cancelled everything. The staff in the store was always super nice and attentive but the warehouse is unable to meet it's commitments.
We loved our experience at Ashley Furniture Tallahassee. Nellie did a fantastic job helping us find just what I like for my apartment! Very satisfied with my experience!!
Love the furniture.
Your products are beautiful! Something for everyone!! And my sales person Brian was very helpful, polite and professional! Wonderful experience!! And I love my new furniture!!
Expensive for no reason and they lie when they say price match
Nice home furniture
Nice staff, but the lady said she would catch up while we looked to help....saw her standing around on the way out, never got help
Like any furniture store with mass manufacturing, quality is a hit or miss. We wanted to like Ashley's and have given them our patronage multiple times, but their headquarters office refused to budge when an expensive item we purchased broke in less than a year. We had to purchase another out of pocket when the warranty deemed to be useless and we were screwed out of hundreds of dollars. Needless to say, we'll be looking elsewhere for our furniture needs in the future. Businesses should usually operate with two out of the three (quality, speed, price). Unfortunately, in my experience, Ashley's hasn't obtained any of those. They are expensive, the quality is mediocre and a hit or miss with them, and they are slow (it has taken them over a month to deliver items to us that they had on the floor).
I went to Ashley yesterday to buy a bedroom set. The sales woman was very nice and I found what I want. The place is clean and great service!
I went to Ashley yesterday to buy a bedroom set. The sales woman was very nice and I found what I want. The place is clean and great service!
I went to them and they were friendly. If I am returning to the store, it is because of mr. Kevin O’kelley. He was really helpful and supportive.
Beautiful selection of furniture, Ashley has always been my go to store. Todd Potter was very helpful.
Love the furniture and the customer service. There is only one small thing I would like to make a comment on. We went there with a quote from Budget Turner's in Thomasville, GA. The representative said we had to go back there get a hand written quote that is itemized. Thomasville is over 30 min away. That is over and hour drive to get a price match. I understand that it is their policy, but seems a little silly I had the business card and the price he quoted us on. TERRIBLE TERRIBLE SERVICE! I will never buy anything from them again. Bought a couch and a love seat in March. Just got the love about a week in the middle of June and now am just getting the couch. It is ridiculous that it takes this long. Have been waiting for 3 hours for it be delivered. I have a full time job and this is frustrating. It should not take almost three months to get something delivered. We gave away our furniture and then got a later delivery date. They initially told us delivery was 12-3 and then changed it to 11:30-2:30 and it is not past 2:30 and they arent here. So I had to take more time off of work than I initially planned.
Brian Hardenburg was superb! I would recommend him and Ashley's to anyone needing furniture.Brian was able to answer all our questions in a relaxed manner, and direct us towards pieces that fit various criteria we would bring up. He was knowledgeable, carried a tape measure so that he could measure the depth of seats, and allow us to compare pieces we were interested in.In the end, we selected two pieces, and were really pleased with our shopping experience.
But most of my furniture there. Friendly staff, great selections and reasonable prices.
A WONDERFUL experience!! Sales Consultant Nellie Wilkerson was very knowledgeable, friendly and answered any and all questions, addressed any concerns and provided us with the best prices on the furniture pieces we purchased! Because of Ms. Wilkerson, we will not hesitate to purchase furniture and/or other home accessories from Ashley HomeStore in the future!
Great Always!!!
This store is georgeous.we purchase our living room set here it's a blast in our home!!
One star only for their showroom and salesman. Great showroom, I was very happy with all of the different choices. I picked out a nice reclining couch and Tripp was an excellent sales man. I purchased the couch on 4/11. The couch was to be delivered on 5/9. I received a call the day before stating that the couch would not be delivered and it would be 2 more weeks, with a delivery date of 5/23. Today, 5/20, I was called and told that the couch would not be delivered on 5/23 but now they are shooting for 6/7. I asked for a full refund and they stated that they would refund 100% of the purchase. I will update if money is not returned, in full, today.
Service is horrible!!!! Will never shop here again. Paid in cash for a sofa and they promised me 5 different delivery dates. Still wasn’t delivered after I purchased sofa 2months in advance. Went to Haverty’s for better quality, service, selection, and received my sofa within a week.
Very helpful
Rosalind Heyward was an absolute pleasure to work with and helping with finances!! Great customer service here!!
The only reason they received one star was because it was the highest next to ZERO stars!!!! I ordered my bedroom furniture in late February it got delivered in April which was fine and I agreed to the date I was So EXCITED ( took the DAY off WORK). Until I received a call the day before to tell me that my nightstands where not available due to the sales person not putting in the order correctly then they said that they would deliver on the 24th of April for both night stands just to get a call on TODAY to tell me that only one would be delivered on the 27th of April and the next would be in MAY WTF!!!!!!! I would have had better service at Badcock! This is THE WORST experience I have EVER had in Ashley's; horrible customer service, they cant get their story straight and corporate honestly does not care.
Update: My furniture was delivered yesterday and the delivery guys were super. They were early, friendly, and speedy. The communication from the dispatch team was fantastic and kept me constantly updated to arrival times. I wish I could say the same about the store management after they reached out to me after my original post. They sent me an email saying they wanted to discuss everything with me in regards to my purchase. The manager was extremely rude, condescending, and pretty much spent the phone call telling me how much a bad review hurts the store. He briefly tried to explain that the cost of the couch I purchased was what it was because of my financing. I understand the total price paid will be greater when the purchase is made with interest, however, that doesn't really hold water considering the store has price tags. Either way, I still regret the purchase and the GM of this store should seriously consider improving his customer service skills. Overall there isn't much bad to say about the store itself. Huge selection of furniture to choose from, very attentive and helpful salespeople, and a friendly environment. The major issue here is the prices. I understand that each store is individually owned and all that, but when you make a $3700 purchase only to find out you could have purchased the same item from the Ashley website for half the price it drastically change the way you think of the place. Combine that with the incredibly long time it takes to get an item delivered (over a month) and it just makes me wish I never shopped here to begin with. They may have gotten me with one overpriced purchase, but they lost what could have been a long time customer. This was my first, and absolutely my last purchase from this store. My suggestion is to shop online, the prices are better, the delivery is much faster, and you still get all the same advantages you would by buying in person.
Over priced and poor quality furniture
Walked into the store and was immediately greeted by Janice! Spoke with Janice briefly about what I was looking for and she made the process of selecting and purchasing easy and quick!
Great furniture at a great price.
The people were great. It is a little hard to get into with traffic. It is easier to come and go from the back of the lot/store.
I am extremely unhappy with Ashley's customer service. I purchased a new bed in January. A few days before its scheduled delivery date (early March), I was informed that we would not receive the bed until mid April, nearly 6 weeks later. Our attempts to have the delivery fee waived due the delay or to have the date moved up have been unsuccessful. We keep being told Tripp will call us back, but of course he has not. Meanwhile, I've spent the last 3 months sleeping jn my guest room... Absolutely ridiculous. I've purchased quite a bit of furniture from here, but will never return.
Had a salesperson named, Tripp. He was very nice and friendly. But their prices were way to high
Great work from Morgan Danford.
Very poor customer service
Always has good furniture we bought our nice sofa there.
Ask for Vince. Told him what we were looking for and he delivered. No hard sell, up front and honest.
Service is horrible. Good Luck with any cancellation or needing assistance during the selling process. Pay a little extra to go to Haverty’s for better quality, service, and selection.
Do not buy from Ashley!!! If you like something in the store look online because you will find the exact same piece of furniture made by Ashley online for much less. They won't price match! They only price match against their online store. Buying in the store is a racket because they charge a 25% restocking fee. Stay away!!
We love our Norrister King Upholstered Headboard and Frame! It was delivered in perfect condition, and was easy to assemble. Vincent Skiba, our sales rep, went to great lengths to make sure we got the correct item. He and Maria Davis were very professional and a pleasure to do business with. Great experience all around! Chris and Robert B.
Great prices and, great people to help you out.
Shunda was extremely helpful and courteous! She made it a very efficient and pleasant buying experience!!! Highly recommend her!!!
Great place to shop. Friendly people and positive experience.
A little pricey but very nice stuff. Good customer service.
They helped me out when I didn't have a job. ❤❤❤
Our sales associate, Brian, was lovely and very helpful. The store is very nice and clean and has a little something for everybody; I was able to find a very nice couch despite being on a tight budget.
I love Ashley’s furniture homestore and Shunda, Maria, and Carolyn are my #1 go to. These ladies’ customer service were outstanding and they made ways when I thought there weren’t any. Thanks again and I will definitely be back for a little more!
We had a wonderful experience shopping at Ashley. We were greeted at the door with a beautiful smile where we first met Shunda Harris. Ms. Harris patiently assisted us with our purchase from beginning to end. She never waivered working with us and for us with Maria in Customer Service whom went beyond the call of duty getting us approved. What a joy it was receiving a call after hours letting us know everything was approved and ready for delivery. Kudos to both Shunda Harris and Maria.
Got a nice bed set for a good price. Tom was very helpful.
Great customer service
Vincent was a very funny sales person. He helped us with our new dining set and made it really easy for us. He’s very a personable person and has a great sense of humor. We really enjoyed our time and visit here at Ashley’s. Thanks again Vincent you’re the man!
For additional details on the offers on this page, click here to learn more.
0% interest for 72 months^° with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
^°Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.