Ashley Store Tampa, FL (Dale Mabry)

My husband and I were looking for our first furnature set. After checking out several stores, Ashley furnature on N. Dale Mabry was an answer to prayer! Yanlin was so patient and amazing! We found the perfect furnature set at a better price than we could have ever hoped for! Thank you so much for everything!

Yanlin, was amazing!

(Translated by Google) Kenneth is very attentive and knows the products in the store. Good attention he knows his job. (Original) Kenneth muy atento y conoce de los productos en la tienda. Good attention he knows his job.

Fred was helpful

Excellent service

Ozzy was great and got us a deal on a couch

Aryana was fantastic at helping replace our bed! Very professional and great with our kids!

Joe was great, had all the info and helped us make the decision

Diana B was absolutely amazing and so helpful.

Joe was awesome assisting with my purchase today very friendly knowledgeable and professional

(Translated by Google) If I could give a real score it would be -1. I have had the worst experience with Ashley, I respect anyone who has experienced the opposite and I am glad, but in my opinion it has been distressing, very unprofessional, really deceptive with the aim of obviously selling a product. When I went to the store to file a complaint, the customer service representative acted as if nothing mattered, without giving the customer the Respect and as much information as possible. He even told me that there were many problems surrounding the purchases (a fact that, professionally speaking, he should not have given). I'm trying to get through to someone and they wait and wait and no one answers and in the end the call drops. It is a lack of respect and obviously I will do this same review in English so that many people think carefully before going to Ashley. The least a client deserves is attention, good treatment but above all respect. (Original) Si pudiera dar un puntaje real sería -1. He tenido la peor de las experiencias con Ashley, respeto al que haya experimentado lo contrario y me alegro, pero en mi opinión ha sido angustiante, muy poco profesionalismo, realmente engañoso con el fin obviamente de vender un producto. Cuando fui a la tienda a poner una queja, la representante del customer service como si nada le importara, sin dar al cliente el Respeto y la mayor información posible. Incluso, me comentó que que habían muchos problemas en torno a las compras (dato que profesionalmente hablando no debió de dar). Estoy tratando de comunicar con alguien y espera y espera y nadie contesta y al final se cae la llamada. Es una falta de respeto y obviamente haré este mismo review en inglés para que muchas personas lo piensen bien antes de ir an Ashley. Lo mínimo que se merece un cliente es atención, buen trato pero sobre todo respeto.

Rita was great to work with and very knowledgeable on the couch selections.

Instore service was good. Addressal of queries 'post purchase pre delivery' was handled professionally. Delivery was on time but the furniture showed transport and handling damages... not what one prefers for expensive new furniture. It arrived with several nicks and covered with dust.

I bought two recliners from ashley for over $3k and the motor burned out in one of the chairs. I did not buy any extended warranty and asked the staff at the store how I can get it fixed and was told because I did not buy the warranty they could not help me. When I said I would be will to pay for there service repairman for the chair I was told that is only for people that bought the warranty. I then asked if they could recommend anyone to repair the chair and they said there was no one to recommend. I looked online and got the chair repaired on my own. Word of advice...go to rooms to go or kanes...they seem to care about their customers enough to get future business.

Great customer service! Sven addressed every question and found just what we were looking for.

Joe was very attentive to our needs and was very patient throughout our buying experience. Ask for Joe next time you shop at Ashley!

Aviator Diane Brito was great. Comfortable shopping experience -easygoing, informative and helpful without making us feel rushed/overwhelmed. Extremely response to follow up questions. And prompt with her own follow up. The experience could not have been any better.

I have bought over $10k dollars' worth of furniture from here. Last night I bought furniture again as I am moving into my first house soon. But this time was a different experience. Ozzy, greeted us and helped us for two days with ideas and colors for our couches and dining room table. He is not pushy at all, and he took his time working with us. You can tell he loves what he does, and he is really good at it too! Not sure if management will see this but Ozzy really needs to be recognized for his hard work and dedication to this company. Thank you, Ozzy, for helping us and being so patient and understanding. When it is time to buy more furniture, I will ONLY use Ozzy!

Kenneth was very welcoming and well informed. He has a beautiful personality was very easy to explain to him exactly what I wanted.

Fred helped us so much! He was very attentive and was able to help us buy a beautiful couch and mattress. We are so happy and so thankful!!!

Joe is amazing, great customer service and knowledgeable!

From the moment we entered S’ven was there going above and beyond. S’ven inquired about what we were j treated in, asked priving and clarifying questions and then pointed my husband and I in the right direction. He did not hover and came back to check in us in a timely manner. He answered all my questions about the dining set I was interested in and made the purchase quick and easy. Afterwards he demonstrated an amazing mattress and answers questions about a reclining chair my husband liked. NOT ONCE did he try pressure us, which made our trip to Ashley’s a very pleasant experience. Thank you S’ven! ☺️

Joe H. Was AMAZING!!!!!

Fred made furnishing our new home a breeze. He was knowledgeable, attentive, and helped us find the perfect pieces within our budget. Highly recommend! Thanks Fred :)

(Translated by Google) Very kind and attentive, Miss Rachel very professional (Original) Muy amables y atentos, la señorita Rachel muy profesional

Loved Joes expertise on helping us get a new sectional in our home and I can’t wait for our new couch!

Sven was amazing and helped us find the most amazing mattress and bed set! He didn't make us feel pressured at any point of the process either. A great experience !

Very professional and they look for every option that fit to your interests.

Lots of help.

My family and I just stopped by the store to window shop but we were lucky to work with Joe H. He was patient and very easy to work with. Thank you Joe!

I had a great experience. I was introduced to a sales person as soon as walked in, but then they waited for me to need assistance. I liked that they didn't hover or press, and then when I was ready they had all the answers and my the buying process smooth and enjoyable. Thank you.

Arianna was excellent in taking our order and providing the link for payment. Easy and convenient.

Had a great experience with Joe today. I told him exactly what I was looking for and my budget and he followed through. Thanks again Joe!

Joe was great!! Very helpful in picking out everything I needed!!!

Rita was very helpful in getting our order taken care of. We definitely will shop there again.

Kenneth was very easy to work with & made the process absolutely wonderful! We highly recommend coming here for all your furniture needs!

Ask for Joe. He was awesome in helping us find a couch for our apartment. We needed something we could have in our apartment in a week or so and he helped us find the perfect one. Gave great discounts. Would come back in a heartbeat.

Awesome Joe H was helpful without being pushy. And for me a floor model for a deal. I highly recommend this store and always buy my furniture from this location.

Joe was a great help!! Great service!! Very happy with my new sofa!! Thank you for helping Joe!!

Kenneth was super helpful in guiding us to making the right decision. Just the right balance of letting us browse the floor but also being there whenever we needed assistance.

Some of the personnel were very helpful. However, the furniture itself is quite uncomfortable. The original recliner Was replaced with the floor model which I appreciated : but this recliner is obviously Used and already showing more signs of wear.

I walked into Ashlley furniture store and I was greeted with a smile from Aryana that immediately made feel comfortable. She asked some great questions to better understand how she can help with what I was looking for. She then took her time to show me all of the furnitures that would fit what I was looking for. She had excellent knowledge of all products and she was able to explain each items in a way that I could understand. Aryana showed that she cared about what was important to me. She had great patience and understanding of exactly what I needed. Her caring and great attitude made me go from looking at furnitures to ready to purchase everything that I needed. I had a great customer experience and it was all because of the wonderful service that I received from Aryana. Thank you for the wonderful customer service! Felix Tertulien

Dining set was fine. After a couple months, It was damaged by flooding, but the protection plan would not cover the replacement. At the time of purchase, the plan was advertised as hassle free replacement for any reason. Should have read closer I guess, but why lie about hassle free replacement.

Excelente service

Great experience shipping with Joe. He was attentive but not overbearing and very helpful!

Frederick was a pleasure to work with! He was so helpful and kind and was able to assist with finding the perfect style for a very unique person! Thank you again!

Kenneth was amazing, super attentive to detail. Super nice great customer service! Highly recommend !!!!

Joe H was my sales person; he was patient and knowledgeable about the furniture. If you want to purchase furniture in the future, see Joe.

Fred was really nice :)

Aryana was incredibly helpful and professional. She helped find me an amazing sectional within my budget and was wonderful at every step!

Great experience ordering from Daniel. I needed to order some furniture for my mother, but the AC went out in my car so I was trying to avoid coming into the store. Daniel helped me do the entire order over text and he even helped me select a bed and a mattress that would be comfortable for my older mother (lower bed, softer mattress). He was also respectful of her budget.

Great experience. Went in made my purchase and left with in 15 minutes. Perfect shopping trip

EDIT : Do not be fouled by the customer relations team responding to reviews . They are just as incompetent as the rest of this organization. I reached out via email per the below response. They offered me a discount that I found fair and accepted. It’s been over 2 weeks now and the refund was never processed. I’ve reached back out to them via email three times and got no response. I called customer service and they had no idea if the refund was actually processed or not and they have to reach out to another team that might be able to figure it out which can take 1-2 business days. I am stuck in this limbo of constantly having to follow up with them and chase after them . Completely predatory and unethical to offer a discount and never process it. Honestly just a mess , it’s not even worth it. I came into the store knowing exactly what I wanted. I went up to the sales associate and was ready to order the coffee table a quick simple purchase . He looked bothered to be there even though he literally didn’t do anything. He ordered the table he told me the date of pickup and I asked him THREE TIMES can I just show up on this date or will I get an email of availability or delay and he responded each time just show up. I show up on the day of pickup after driving 45 minutes to be told the orders not off the truck and I need to come back on Tuesday. Tuesday I call this time to make sure , she tells me that now it’s somehow back ordered. After going back and forth for 30 minutes asking how it’s back ordered when it was on the truck the other day she finally finds it. I show up to the warehouse to pick it up and the guy brings it to my car. I told him the sales associate told me to have you show it to me in case theirs damage. He proceeds to refuse to open it because theirs to much packaging. At this point I’m so over it all I take it home. Upon taking it home I find discoloration and a huge spot of idk what right on the marble. It’s not even worth bringing back and dealing with them

Got me what I wanted. Great help

Stopped by Ashley because we couldn't find the small loveseat with convertible bed we were looking for any place else. We were greeted at the door promptly and given the opportunity to wander around a little bit alone so we didn't feel overwhelmed. On cue, Rita G. popped over to answer several questions and we're leaving the happy owners of what we came looking for. An excellent experience!

Rita was a huge help. Great personality.

Great experience with a pleasant associate. Aryana was knowlwdgeable about the products and showed all of our options

Joe was the absolute best, he let us take our time and helped with all of our back and forth decisions. By far the best service we have received at any furniture store.

Joe is the best. Helped us with all of our furniture needs

My sales rep was lovely and helpful. I found exactly what I wanted within 5 minutes! I am very pleased, and will return if and when I need more furniture.

Joe did a great job

Joe was excellent and very patient with our indecisions !

Jon and his sales associates made the shopping experience quick and easy! They were very knowledgeable on the items and were able to find me exactly what I was looking for.

Awesome service. Joe Hilts helped got what I wanted. It was hard to find the exact dinning table that I was looking for and he found it. He explained everything very well and gave me the space I needed it to make my decision.

We went just looking, at the entrance Joe received us, he was super attentive, helpful and looked to satisfy every need we had. I highly recommend his service when going to Ashley furniture store.

Aryana was super helpful today! She was very patient with our questions and we got a great deal.

Joe H was great 👍🏻 would recommend everytime

Excellent service

Joe H Awesome help!!!

Communication! I have been waiting for delivery of furniture and a mattress only to find out that only part of the order will be delivered. The mattress and dresser will be delivered almost 2 1/2 weeks later. My son now needs to sleep on an air mattress. Extremely frustrating!!!

Clean store, greeted upon arrival. Ozzy, our sales guy, was amazing, patient, knowledgeable and friendly!

Excellent delivery!

The delivery is a nightmare and so expensive.

Joe delivered great customer service!

Not very nice

My experience was very satisfying.The staff and service was very pleasant, professional, with prompt delivery!!! Simply the best!!! I would recommend Ashley Store to anyone who is interested in purchasing furniture. Thank you very much! May God bless you!🙏🤗

Coffee table looks nice and had only 2 steps to assemble. Unfortunately, the sockets must be incorrect on half of the legs because the screws would not go in or not go beyond half way. The the table holds together but is not as sturdy as it should be. I tried twisting both ways and I even removed the leg to just try to get the screw to go into the socket but still nothing.

I purchased a dining table in store and the young lady stated it was in stock and it would be delivered on Tuesday 11/5-Now I get a call from customer service stating it is not in warehouse and wont be delivered until Friday the 8th. Very disappointed that I was lied to just to make a sale. I have a business I have to open, and now it will be void of a dining table for 4 days for my disabled children to have somewhere to eat their meals Thank you Ashley

Shout out to Ewane Nzang that took his time and help me he was amazing thank you so much.. after searching and searching I finally found what I was looking for

I love the furniture I didn’t like the way the delivery is set up it sucks it took a whole month/7 trips to get 2 bedroom sets n a living room set and a dinette set it took 7 trips. I missed a couple days of work only to have furniture deliver piece by piece

Customer service was better than any other furniture store in Tampa.

Showed up on time, professional, quick & efficient!

Great experience. Fred was friendly and knowledgeable.

Had a great experience! Joe was very professional and extremely knowledgeable. Couldn't have been a smoother experience, thank you.

Aryana was lovely and very pleasant. She took the time to show us around the showroom showing us furniture that best suited our needs and budget. She was amazing!

Joe was very helpful

Buying process is like buying a car. I had to give 3 electronic signatures and then two paper signatures, took over 10min to just TRY to buy $80 bar chairs. Then they weren’t available to pick up at the warehouse when I was told they would. No email or phone call that there would be a delay. It was a 40min drive to the warehouse to be turned away. Then I had a slick sales person try and get sassy with us during checkout. Just a bad experience all together.

(Translated by Google) Excellent (Original) Excelente

Great service and price, im loving it

I purchased three bar stools from the store on Dale Mabry in August. The bar stools were shorter than previously disclosed, and one of them was damaged. I’ve been trying to get the bar stool fixed, have them exchanged, or have the payment refunded, but the company refused either. UPDATE 11-13-24 Answer from Asley Furniture to issue with purchase of barstools with price over $500 purchased at the store on Dale Mabry in the month of August: Thank you for your prompt response,I’m looking forward to a resolution. The only picture that I can provide is the one with the damage on the barstool leg. The swivel noise can’t be reproduce on a picture and the actual size of the barstool was confirmed by the furniture representative on his report. Customer service department and the store should have documentation of my numerous calls trying to resolve the issue Thank you, Liz Ugarte RESPONSE FROM ASHLEY FURNITURE Thank you for your patience. After reviewing the photos, my supervisor has approved a $20 refund for your item, which you’re welcome to keep. Please let us know if this solution works for you, and I’ll be happy to process it right away. Thanks, Ian F | Customer Experience | Social Media Escalation www.ashleyfurniture.com

Fred was amazing!!! So fast helpful and efficient!!! 10/10 recommend see Fred!

Most efficient, no pressure experience. D.B.J made the experience painless.

Went to buy furniture for my son’s room and guest room. I had some specific size restrictions that I had to keep in mind and Ary was very helpful with finding the best options for me. She was very patient and I ended the shopping experience with everything I needed.

Staff was very friendly and patient. I ordered a few pieces and just before it was supposed to be delivered i was informed that one piece needed to be delivered the week after as they didn't have it in stock. The week after I was on vacation. So I asked a friend to go over once they call with the delivery. They promised to call at least 30 minutes prior delivery so my friend could rush over. They called telling me on that day that they are 8 minutes out. I told them that I would call my friend to get over there. My friend lives 15 minutes away. When they got there they called me again complaining that nobody is at the house. I told them that in less than 10 minutes someone would be there. One minute later Ashley HQ called telling me that if nobody opens the door in the next few minutes that they would leave. My friend just arrived in time when they literally pulled out. They finally carried the piece inside but never built up the furniture. After getting back from vacation I called the store several times for someone to get out to build it up. I was only told that they will talk to customer service. Never got an answer. I ended building it up myself which took me 3 hours and lots of frustration. That's why I paid them for that service.

DBJ did great answering all our questions and ensuring we were choosing the right product for our needs

Ordered furniture in June. Received order damaged. Took many phone calls to get someone to come out and replace it which they did in September. The furniture they replaced it with was also damaged. Was told I would receive a credit and as of October 31 at credit has not been applied to my account. Spoke with customer service numerous times, and cannot seem to get a solution to my problem. I do not advise anyone to shop at Ashley furniture.

All this store cares about is making the sale, not servicing the customer. Ordered a table Oct 1 with delivery scheduled for Oct 11. Date was changed due to hurricanes. New date was Oct 20. About week out they called and said they don't deliver on Sundays. New date was Oct 22. Got a call around the 15th and said they didn't have the product, maybe it was damaged, but no one knew why it couldn't be delivered. Got a new date of Oct 30. The week before I started receiving numerous text messages and emails asking me to confirm the delivery date. On the 29th, I received a message that the delivery window was 1145-345 on the 30th. Received a call on the 30th at 9am that they really didn't have the unit and they would deliver on Nov 11. I told them to cancel the order and refund my money. I went to the store and spoke with the manager to confirm the order was canceled. He offered to order and sell me another unit which I thought was ridiculous considering they couldn't even deliver the one I ordered. I asked the manager to sell me one of the 2 units on the floor and he refused to do so unless I bought the end tables too. I don't need end tables. He was not upset at all when I told him I guess we aren't doing business then. Lousy customer service. I will never go to an Ashley store again.

After buying 2 big sectionals and footrests, we are happy with the furniture. However the delivery men were rude and made the person receivjng the furniture uncomfortable. I filed a case complaint and have had no response or call back. They are a big disappointment and no respect for the their customers comfort with delivery people.

Great Setvice…. Thank Joe you are awesome.

Quick and easy process thanks to Sven!

I had a great experience at this Ashley. I was greeted at the door and was brought to exactly what I was looking for. Manny C. was so wonderful to work with!

Joe Hilts was very courteous and patient in helping choose the bed I bought.

Fred was extremely helpful in picking my new furniture!

Ary was so helpful and a wonderful guide throughout the process! Incredibly impressed with her customer service, which made for a great experience! Make sure you ask for her, you won't regret it!

Don was awesome

Joe H. Was incredibly patient and helpful during our shopping experience

We had an amazing experience, and received some great deals. Our sale rep Fred was friendly, knowledgeable, informative, and patient. Ashley Store will always be our first stop for furnitures.

Fred was the best and fun !

Had a great visit to this Ashley store. We found everything that was needed for my new move in! S’ven was very professional and very knowledgeable about the my selections

DBJ was an awesome salesman!

Joe was outstanding! His knowledge of the inventory and styles was fantastic! Thank you for all your help and guidance.

We had the best time and got amazing service. Special thanks to Diana for being patient and helping is out with the furniture. 100% recommended!

Had a wonderful shopping experience with Don Brooks. He provided excellent advise and allowed us to shop at our own pace. He was able to answer all questions and was a pleasure to work with.

Aryana was helpful, friendly and knowledgable. Great service and furniture options.

Daniel is very professional, patient and has great attitude and communication. Thanks to him I purchased great furniture.

Joe was very helpful in helping me find a new mattress! Great experience.

Joe did a great job helping us pick out our new living room furniture. Super friendly and accommodating!

Joe was a great help and very quick in helping us make the purchase.

Joe was very helpful

Diana was very helpful and professional. Had a very good experience at the store because of her great assistance. Good job, Diana!

Joe H was amazingly helpful as we replaced items after Hurricane Milton. We appreciate his patience and thoroughness explaining all of our options. Unfortunately things have played out as well for the remainder of this transaction. Not related to this store, but I had to cancel this order due to finding a couch that could be delivered a week sooner and “central office” has dropped the ball for over a week to process my refund. I’ve called multiple times. Will waiting for my refund.

Joe H. 5 stars

Kenny was Very kind, thoughtful and perfect salesperson - he deserves a huge raise!

Joe took care of us with everything we needed! Reccommend to anyone looking for furniture!

Fred was extremely helpful and quick, which is what I asked for. Great experience! Recommend him 😊

Joe was so helpful in our sofa selection process!

The store was busy at the time I showed up. However, I never felt like I was ignored if I had questions. Aryana was an absolute pleasure to work with and never gave the impression that she was annoyed or put off at my terrible ability to come to a decision on my purchase. Would highly recommend visiting if you cannot find what your looking for elsewhere. Ashley furniture made fan for life out of me.

Ahhhmazing to work with!!

Great experience at the Dale Mabry location. S’ven was very patient and made sure I was completely satisfied with purchase. Will definitely be returning for future needs.

Came in needing new furniture fast. Got assigned to Joe who was patient, not at all pushy, and very knowledgeable. I did some measurements and came back next day with a few extra questions that he handled with ease. Furniture purchases were easy and delivery is now within 2 weeks. Awesome experience!

This Ashley furniture was a fantastic experience. Fred was very knowledgeable and extremely patient with me as I made my decisions. There was no pressure whatsoever and he took the time to make sure I understood everything before finalizing anything. Would highly recommend this store in the future. UPDATE: Upon confirming my delivery date and getting rid of my old furniture, Ashley proceeds to tell me DURING MY DELIVERY that my couch has been back ordered and that they would “have to call me back” to reschedule. I had to call every day for 6 days in a row because my “sale was locked” for them to finally tell me it would be delivered Dec 3rd (6 weeks after I purchased it). I told them I needed a couch before the holidays and they offered me a different couch (different style, size and color but don’t worry it was more expensive ) with $200 off and deliver on Nov 14, but they had to confirm that they could switch it since the couch was technically more expensive. The next time they tell me that it’s actually going to be delivered Nov 20th and they don’t know why the delivery date keeps changing. I tell them just to cancel it and they say that the manager is on lunch and she will call me back. Another 3 days of calling before they (Finally) tell me it’s cancelled. I would like to think they were sincerely trying but after over a week of no real answer as to why this was so difficult and taking a hit to my credit with their credit card, my patience has completely worn out. Went to Rooms to Go and got a similar couch to what I originally wanted but better quality and $400 cheaper.

Fred was very helpful and knowledgeable.

Fred was a wonderful sales agent and very helpful in the purchase process.

Great overall experience! Manny C. took the best care of us. He was kind, polite, and very knowledgeable about the stores inventory and worked to find us the best savings.

S’ven was extremely knowledgeable, courteous and professional. S’ven exemplifies the type of customer service all businesses should strive to find. Thank you S’ven for an amazing experience at Ashley Furniture.

Rita has been very helpful! I recommend working with her to pick out your furniture needs.

Excellent, attentive service without being pushy! S’ven was a delight to work with today.

(Translated by Google) Very satisfied with the services of the assistant Diana, very attentive and always trying to do the best to satisfy our desires and needs according to our expectations and economic scope.. Recommended to anyone who has the pleasure of visiting said establishment.. Thank you and very satisfied.. (Original) Muy satisfecha con los servicios de la asistente Diana, muy atenta y siempre tratando de hacer los mejor para satisfacer nuestros deseos y necesidades según nuestras expectativas y alcances económicos .. Recomendada a todo aquel que tenga el placer de visitar dicho establecimiento..Gracias y muy satisfecha..

Fred was the best!!

Aryana was so helpful she took her time to explain the breakdown of different prices she answered all of my questions excellent customer service

Alex was a big help when deciding what bedroom set to purchase! He gave me all of the details and explained all of the potential discounts well and I was able to save a lot of money! I will definitely be returning to this store and hopefully will get him again in the future!

Diana was extremely helpful and patient with us as we looked for furniture, post Hurricane Helene. Wonderful customer service and support!

Sven was exceptional with helping to coordinate my purchase with design suggestions.

Todays experience was very smooth and pleasant. Thanks to the staff Sven C, and Ana I really appreciate them both.

Sven was great! Highly recommend him while shopping on the floor! Ana made financing very easy and informative!

Fantastic service by Sven C will shop here again

Parked my car in there parking lot and got my car towed, worst experience of my life. Talking with other people and decided I would write a negative review as well because it was in there parking lot and I hope they see this and know what happens on your property. They drive your car recklessly to make money and cause damage to your vehicles. (We heard multiple stories from people saying that they had guns pointed at them or people witnessing cars hitting curbs, to people saying that didn’t even attend the event and were just walking to chili’s because there was no parking, we literally saw someone’s gas line break and leak in the parking lot) You guys should do better and call a different towing company when someone’s on your guys property or parking lot.

Fred was really helpful. We found the perfect sofa!

I will never do business with this Company. After receiving multiple emails and text confirming the delivery of my item and on the day of "delivery", received a phone call saying my delivery was 10 minutes out, it never arrived. I called customer service and was told the item never made it to the warehouse.

We are pleased with the service with Ary and Rita!

Joe was extremely helpful. He is very knowledgeable about the products in the store. Thank you for your assistance 🤩

Worst experiences I've ever had with a company. They towed my car without any valid reason even after I was told I could prevent it by paying $40 for an event on Friday. Thanks Ashley's Furniture for making it clear how little you care about people who pay for parking on you lot. Trust me I'll be spreading the word. I've already contacted my lawyer. To top it all off after paying $190 to get my car back I found out it had been damaged. My wife & I had to walk over an hour to pick it up last night. This experience was truly upsetting and I hope no one else has to go through something like this.

Joe was so kind and helpful. Thank you!

Joe was great !!!

Joe H. was great

I've been an Ashley Furniture customer for years. The quality, customer service and furniture options continually exceed my expectations. Bought a house and went today to get a couch and end tables. Was guided and assisted by Joe H. and left the store feeling so excited and eager for the delivery of my new items! I wasn't rushed at all during the entire process and was given all of the details and information to ensure I was both covered and satisfied with my purchase. So thankful for the entire experience! Thank you again to Ashley Furniture for continuing to over-deliver on my satisfaction.

Aryana and Manny were awesome!!!

Fred was very warm and welcoming and helped us navigate furniture shopping post disaster. He was able to keep us laughing through a devastating situation.

Fred is the absolute best!!! Thank you again

Fred was great. Super helpful and really worked with me to get the pieces of furniture I needed. Can’t express enough gratitude. Thank you sir.

Joe H was so accommodating, knowledgeable and patient as I looked for my furniture! I’ll come back and ask for him again.

Joe H was amazing and super helpful. We had to refurnish after Hurricane Helene damage. He gave us a great deal to help us out!

Joe was awesome with us

Yanlin was extremely helpful in helping me with problem solving in regards to customizing a couch. When the option I had in mind didn’t work, she was quick to suggest a different piece that would fit the measurements I had in the color I wanted.

Aryana was great! Very detailed on her explanations and went above and beyond to get us what we needed within our budget.

Kenneth and Yanlin they was amazing they made me feel at home literally. I will defintely. Recommend them 100%

Joe was great!! I was in and out within 30 minutes from finding the chaise I wanted to order to walking out with my delivery scheduled!

Joe helped me locate and obtain a unique piece that was not widely available.

Aryana is the best! Thank you!

I've been a loyal Ashley customer for years, and they continue to impress me with their large selection and unbeatable deals! My last couch, which I purchased here, has provided me with many years of comfort and luxury, making it an easy decision to come back for my next one. During my recent visit, I was blown away by the variety of styles and configurations available—perfect for any floor plan or decor. A special shoutout to Sven, who was incredibly helpful and knowledgeable. His friendly guidance made the entire shopping experience enjoyable. I can’t wait to bring home another piece from Ashley’s collection. Highly recommend this store for anyone in the market for quality furniture!

Joe!

Joe was great today! Quick and efficient

Went into the store today for a bed frame. Fred was very helpful assisting us with this process! I found a bed frame I loved and he made it a quick and easy process. Definitely recommend this location for anyone looking for furniture!

Came in today to help my sister find a new bed frame and Fred was super helpful and friendly! Will for sure be back in the future if we need more furniture. Ask for Fred to have a helpful customer experience!

Good selection of furniture. Joe did a great job helping us find what we wanted for my son’s bedroom.

S’ven gave great customer services and made the purchase experience. Shout out to him and Ashley Furniture for the great selection and financing options.

S’ven was very helpful, professional and attentive. Overall experience was easy.

Fred was beyond exceptional. He helped my fiancée and I buy furniture for our new house. He was patient, funny and kind. Thank you!!

Joe was our sales advisor everything went well, and was quicker than i thought it was going to be. Thanks Joe and Liam for helping us

Joe H was our sales guy, he knew the furniture well and made our shipping experience easy and we felt no pressure to purchase. Looking forward to our new furniture pieces. Glad we were able to work with Joe H.

Zang was awesome 🥳

Great doing business with S’ven!

Joe was very helpful

I had a great shopping experience w/ S’ven. I was given enough space to browse and he checked in w/ me periodically. Definitely recommend .

Great help!

Rita was amazing. She is very efficient, friendly and her suggestions were very helpful. Ashley furniture is a great company to use.

Diana was so helpful on the 2 trips I made to Ashley Furniture by the Stadium. She was extra helpful & Zero Pressure. She sat there with me and had tons of patience and ordered me the most perfect zero gravity loveseat-recliner from the online sale. She scheduled a delivery which arrived 3 days at my 2nd floor Apt, for only a $99 delivery fee! This reclining it matches my recliner. I was so pleased that an in-store associate could help me with an online order.

Joe Hilts was extremely professional and very helpful!! A great no pressure salesman!!

Joe was awesome and helped us get the couch we wanted! Great experience !

Joe H

S’ven did a great job. He was not pushy gave us room to look and browse. He would on check on us after a while. Recommend coming to see him.

Joe H was amazing!! He went above and beyond. I will definitely be a customer for life! Thank you Joe.

My friend and I can not recommend this store more highly.Diana made us feel comfortable as soon as we walk in. Diana is very knowledgeable and helpful in selecting pieces. I purchased great bed and dresser with night stand. All pieces are high quality and reasonable price. Diana keep doing outstanding work.and the bonus for me is that Diana speaks spanish.. thank you very much

Joe did a great job and helped me with all my questions.

S’ven is a very excelent person that I have met in Ashely store

Great furniture and mattress buying experience. S’ven was super attentive and helpful both times we came.

Aryana did a great job helping me find what I needed.

Appreciate Fred helping us find the best deal possible.

Yanlin helped me find the perfect couch for my space! She was very helpful and patient! Will be back!

I had the pleasure of working with Daniel at Ashley Furniture, and I must say he is the best salesperson I’ve ever dealt with. From the very beginning, he was attentive to my needs, patient in answering all my questions, and extremely professional. He not only helped me find the perfect furniture for my home, but also thoroughly explained the best financing options. It’s clear that Daniel has a deep knowledge of the products and was always willing to go the extra mile to ensure my experience was perfect. I never felt pressured, which made the entire process much more comfortable. I highly recommend Daniel if you’re looking for someone to help you make the best decisions without any stress! Thank you, Daniel, for making my shopping experience incredible!

We had a great experience working with Daniel at the furniture store at 2915 N Dale Mabry Hwy, Tampa, FL 33607. He helped us choose a dinner table, bed frame, mattress, and sofa, and his assistance was invaluable. Daniel was incredibly helpful, knowledgeable, and polite throughout the entire process. He took the time to listen to our preferences, provided thoughtful recommendations, and made sure we found exactly what we needed. We really appreciated his patience and professionalism. Highly recommend working with Daniel if you're looking for quality service and great advice!

We had an awesome experience with Joe. He was patient with us as we looked at options for a dining table. He answered all our questions and we walk away satisfied customers.

Yanking Hou was so patient with us. We felt so comfortable with her approach and definitely purchased everything we wanted because of her professionalism.

Yanlin was so helpful with everything. We ended up getting a lot . Definitely coming back.

Excellent experience!!!

I recently had a terrible experience with Ashley home furniture on Dale Mabry Highway in Tampa and feel i was subjected to unfair practices. I worked with a sales rep, Rachel, when shopping for a couch. I told her that this was my first experience buying furniture, and mentioned during the experience I wasn’t sure the couch would fit. She was super nice and told me that if the couch was delivered and it didnt fit that I only needed to refuse the delivery. When the couch arrived, it was far too big to fit in my living room in the configuration it was meant to be in (sectional). However, the delivery drivers would not let me refuse the delivery and told me I would have to call the store to do an exchange. Leaving the pieces of the couch in my living room. When I called the store, they informed me that it was final sale. They refused to honor what their sales person told me, and now I am stuck with a couch that is far too big for my house. I did not wish to exchange the entire couch. I only wanted to replace a couple of pieces in order that the couch would fit into my house. They would not even work with me on that, telling me I would have needed to refuse the delivery (which i tried to do) and then said again that it was final sale, even though i was told at purchase that i could refuse the delivery. So far I have spoken to 4 different people to try to fix this and have been told 4 conflicting accounts of the store return policy. I do not want others to be tricked as I was into buying something that won’t even work for them under misrepresented policies with no recourse. Additionally, no one should shop with a company that shows so little interest in making sure their customers are satisfied. This was not a frivolous request. This couch literally cannot be used in my house as there is no room to walk around it. I would not want this to happen to another consumer.

Find S’ven. No pressure service and was super informative and helpful.

Aryana was great, got me exactly what i needed very quickly

Rita was absolutely amazing and such a great help!! She provided so many suggestions when we needed advice! Absolutely all star customer service! She is extremely knowledgeable about all the furniture and mattresses! She assisted us in designing our home which saved us time and money!! Ask for Rita when visiting the store!!!

Joe was so absolutely amazing to work with and I’m so excited for my new couch!!!!! Everyone go see Joe!!!

Rachel was excellent she had patience, knowledge of all products I was considering, she explained pricing, choosing the right furniture piece, and all options I needed to purchase even to the delivery. I will always recommend her when it comes to getting any furniture ask for her thank you Ashley furniture, Rachel, and Abdul you all amazing!!! Abdul the GM was helpful in the leasing transaction and even the explanation of the way the furniture store work when it comes to certain pieces of furniture when it came to purchasing very professional him and Rachel thank you all.

Easy and enjoyable shopping experience at Ashley’s. S’ven was very patient and helpful picking the pieces that fit our home

Joe is the best thank you

Joe H was a pleasure and got me in and out quickly!

loved the service, Thanks to S’ven I now have a couch for my new apartment.

Great store. Great staff. Manny was very helpful and zero pressure

Fred was vey helpful! 10/10 would recommended!

Joe was great! Helped me pick a few pieces of furniture for my home that had the right dimensions and colors. He was patient and provided good advice. I appreciate the customer service!

Yanlin was so helpful, knowledgeable and great when we were choosing our furniture! Anetheia was also very patient & helpful.

Joe was super helpful!

Zang was awesome 👏

Sven was very polite and helpful and made my purchase easy and pleasant

Yanlin was awesome to work with. She made our shopping experience so easy and was able to show us so many options for what we needed. Great experience.

Great experience with Daniel quick and easy credit approval.

Ariana was excellent! Got just what I needed and very knowledgeable, patient, and friendly.

Joe helped us pick out the perfect couch for our space. He was so easy to talk to & got our purchase processed so quickly!

Melanie was amazing. Found a mattress for a great price

Rita was very helpful and efficient!

I walked into Ashley furniture on 8/28/24 and I was greeted by Sven. And he was Amazing, His customer service skills are Excellent second to none. His attitude and friendliness made it a pleasure to Do business with Ashley Furniture.

Yanlin she's awesome sweet and nice come in store and check her out😊👌🏽

We were in this store ,KENNETH Did amazing job helping us buying a furniture and provided excellent customer service!

S/o to Joe for a great experience.

Yanlin was great. She took her time, answered all our questions, and was a patient pleasure to work with. Thanks!

Joe H. was great! He was so helpful!

We had a great experience at Ashley, Sven was very helpful

(Translated by Google) A pleasure shopping at Ashley and delighted with Ana's treatment (Original) Un gusto comprar en Ashley y encantado con el trato de Ana

(Translated by Google) Delighted with Melanie, I decided to buy from Ashley because of her, congratulations to the company (Original) Encantada con Melanie me decidí comprar en Ashley por ella felicidades a la compañía

Our visit to So many other places was like so overwhelming, but as soon as we arrived at Ashley. Rita was so welcoming. We went back to make business for sofa and chair. Thank You Rita

Zang was awesome.

Rita Gulyas at Ashley is AMAZING!! She took the time to listen to our needs and gathered a great bedroom/living room package for a phenomenal deal. She exceeded all expectations, especially with a tight delivery schedule for my daughter in college! I highly recommend Rita for her superior customer service! We appreciate YOU!!

S’ven was very helpful! He was attentive to what I was looking for and the transaction was quick and seamless.

Thank you! Joe for your help with my new furniture. Outstanding Customer Service Representative. Gregoria

Perfect service by Rita. Fast and friendly. Knowledgeable

Aryana was excellent! Super helpful and answered all of our questions!!

Zang was a tremendous help in picking out our new couch. Made the process very easy!

We had a lot of help from Zang who walked us through all the payment plans and was very helpful.

Zang was very helpful!

Rita was such an amazing help!!! She guided us through furnishing my entire apartment and made the whole process so easy. Overall, great prices on furniture and good deals when bundling items.

Had the best experience with Aryana today. She is very knowledgeable and answered all my questions. Very satisfied with my experience and purchase today.

(Translated by Google) Diana you are excellent (Original) Diana eres excelente

S’ven was incredibly helpful, we found a great dining room table and couldn’t be happier!

Joe H was incredibly helpful today as I purchased my new couch/ottoman. Excellent, fast and attentive service!

Joe was really really helpful and nice

Joe H. Was very knowledgeable and helpful. He made the sale an easy process.

Diana and Lian were great attentive and very friendly. Both made sure I had a full understanding of everything. Thank you guys. Will definitely be coming back for other things

Yanlin was very helpful. Great service for bed and sofa.

My boyfriend and I had a great experience purchasing a bedroom set and mattress today at Ashley. Aryana was a huge help, answered all of our questions and was very patient with us! We received excellent service and will be back again.

No greeting. No one even approach us. We were for 40 minutes looking at sofas, with several customer service on floor, unoccupied, no one even said "hi, do you need help?" They flatly passed in front of us and like we were part of the decoration on the section. We scanned for their Acima qr code, to see with "no credit check", right away asked for social and our bank account, we do not even know how much you approve and you want our bank account route and number??? What if we say no, you have more than usual information stored. We left and not even a "come back soon" with a person standing right in front on the entrance podium. We felt unwelcomed and ignored. Thank you Ashley Furniture for being prompt in ignoring.

Very easy and low pressure shopping experience. The store is laid out logically and has a lot of nice furniture. S’ven was my sales person and he was very way to work with and knowledgeable.

I had a wonderful experience shopping at Ashley. Aryana was amazing, helpful, informative, and stay in touch EVEN ON HER OFF DAY! When coming in the store she had another customer so she connected me with her colleague Zang who was also great!!! I will return in the future.

Joe H. was the best.

Joe is the best he took time with us and was very kind look for Joe.

Had such a great experience with Aryana at Ashley’s. Made everything so easy and fast. Will come back for sure.

Rachel was wonderful at helping us decide on a sectional and an accent chair. We never felt pressured or rushed. Our experience at Ashley Furniture was very positive and we will not hesitate to shop here in the future!! The managers were also very helpful(Lian and Abdul)!! We will be back !!

horrible customer service walked in 7 employees just standing on the side whispering like little rats. manager seemed like he was on something would never come back

Manny was great. We were able to get exactly what we wanted.

Tabling was really patient and helpful through our purchasing process definitely recommend her if you need help!

Please don’t shop here if you are blind or deaf or illiterate the sales associate doesn’t explain to you that all sales are final and you can’t return anything or get your money back. That’s the first thing they should say when you walk in the door now I’m stuck with a bed that I can’t use. Thank you Ashley

Shopped around to alot of places and yanlin was able to get my price where i need it and quick response time also ashleys got great products so even better thank you yanlin! Love our couch!

Very helpful and patient. He will help you out!

Joe is the best and so helpful . Very polite and not pushy

Joe was great and very helpful

Terrible. They delivered a bed and broke an antique bedframe. Impossible to get ahold of anyone to help locally. Have to deal with a call center. Terrible.

S'ven was very helpful and made the process of buying furniture very easy!

If I could give negative stars I would. I placed an order for 2 items and never received any confirmation that the order was placed but my credit card was charged. I spoke to the Ashley chat CSRs who were a waste of time. They kept telling to wait 24 hours for the order to show up which I did and the order still didn't show up. I finally spoke to some Ashley contractor who told me to wait 3 more days while Ashley investigated; that time period has come and gone with no help or contact from Ashley. I went to the credit card company already but I'll have to go to them again to get them to cancel the charge. Ashley is a poor excuse for a company.

My experience at Ashley was exceptional. I was greeted by Yanlin upon entry. She was friendly, helpful, and patient. I secured my purchase, scheduled delivery, and was out the door.

I was helped by Daniel at Ashley on a number of home purchases. He made the process smooth, easy, and efficient. When I needed some help ensuring a critical delivery date of the furniture, Daniel did a great job helping with the warehouse to ensure it could be met. It was the best experience I have had shopping for furniture. A huge thank you to Daniel and Ashley Furniture - we will shop again!

Aryana was great!

Such a great experience with Sven, he made it very quick and easy, we would definitely recommend.

I want to thank Sven for his excellent customer service he went over and beyond to ensure my satisfaction. No pressure or hard sales tactics. He has a great smile to match his personality. Wishing hin all the best

Yanlin was very helpful in our search for a new mattress and bad frame. She approached us the moment we walked into the store and helped us from the moment we walked out. I’m very glad she helped us find what we were searching for and I really recommend seeing her when you’re trying to find something.

Yanlin was extremely helpful and very attentive. We came to browse and she helped us find our dream bed set

Yanlin was very kind and understanding.amazing customer service!

Daniel Olivier was attentive, knowledgeable, and very friendly. Great shopping experience. Thank you, Daniel!!

Yanlin was great, she made sure I had what I needed within my budget and the financing terms I needed.

Fred is the man! Excellent friendly service.

S’ven was very helpful!

I recently worked with Yanlin to furnish my new apartment, and I couldn't be happier with the experience. She was incredibly knowledgeable, patient, and attentive to my needs. Yanlin helped me find the perfect pieces that fit both my style and budget. Her recommendations were spot-on, and she made the entire process smooth and stress-free. I'm thrilled with he furniture we picked out, and I highly recommend Yanlin to anyone looking for top-notch service in finding the right furnishings.

I had an excellent experience with Yanlin at Ashley Furniture. She was knowledgeable, patient, and attentive to our needs. Yanlin made the whole process smooth and enjoyable. I highly recommend her—5/5 stars!

Yanlin did great!!! Made it super easy to pick from all the options! Definetly coming back for future furniture purchases!

Sven was the best. Super great salesman. Easy to work with. Knowledgeable and professional. Making shopping for our sons apt a pleasure.

Joe H. Did an amazing job!! He deserves a raise!! Thank you guys for training him up!

Joe H. at The Stadium location made my purchase quick and easy. He listened to my needs and left me a happy customer!

Rachel did a good job.

Yalin helped me to place my order! She was great and answered all my questions.

Yanlin was super easy and super helpful she made us feel comfortable right from the beginning. Carmen was able to help us no problem as well would highly recommend. Definitely coming back.

Zang was the best. He went above and beyond to make sure our mattress needs were met. Aleithea was great and made checkout a smooth process. Highly recommended!

S’ven was super helpful. I have never bought a couch before but he helped me every step of the way from the beginning to the end!

Joe is the goat

Exelent service S'ven 👍👍

I bought my biggest regret from here. I hate this dresser more than anything. Cost over $400 and didn’t even last a year. The furniture is overpriced and poor quality!!! I would run this dresser over with a car if it wouldn’t ruin my car.

Joe was a huge help today, awesome price for awesome furniture!

Friendly, helpful, helped visualize well

S'ven was extremely helpful and transparent

Joe was awsome! Fast, patient and knowledgeable!

Aryana was incredibly cordial and helpful during my visit! 10/10 would shop with her again!

S’ven was great

Great service by Aryana!!!

Dana was very helpful, found us something in our price range that fit our space, great experience!

Aryana is so knowledgeable and informative! Ask for her when you go by the Ashley’s on North Dale Mabry!

Very good

S'ven helped us through our purchase - he was very helpful and talked us through all the different options available to us.

Melanie was great! She was very nice, patient with my indecisiveness, and took the time to answer all of my many questions.

Fred was great, super easy to work with, and did not pressure us. Really enjoyed the customer experience! Thanks Fred!

Lian and Joe had gave great customer service, great energy and well manor!

S've was awesome thanks much

Joe H is an awesome sales rep. He served with excellence and a warm friendly smile

Joe was very helpful and patient with us and it was an overall great experience

Daniel was great!

Joe did a great job! Very helpful. Quick & easy transaction.

Rita was very helpful and patient with the family picking out new furniture for our new home! Thanks Rita!

Joe

Place was very clean didn’t feel like I was attacked Joe was very helpful

Daniela was absolutely amazing! Her customer service skills, attentiveness and caring demeanor made for our wonderful experience at Ashley Furniture. We are so happy with our purchase! Thank you Daniela!

Dana was great!

Joe was excellent very helpful and patient as we found the perfect dining set!

Sven was super helpful in explaining everything even when we had a ton of questions regarding financing and didn’t even end up using it. We appreciated his help and getting us out the door quickly with our new purchase!

S’ven was our sales person.He is excellent at sales as a business manager, he was very professional, knowledgeable and pleasant to shop with!!

Excellent service! Thank you Daniel

Great experience thanks to S’ven. Great customer service and very patient.

S’ven was excellent to work with and was very patient with me while I was deciding on a sofa bed I was choosing. Great service.

Dewayne was extremely helpful and patient with me. He made furnishing my very first apartment exciting and easy instead of the overwhelming feelings I thought it would be. 20/10 would recommend! :)

Came in because my movers lost my bed slats, Joe H was immediately available and helped me get the last set of slats available - in and out 10 minutes tops!

Aryana was amazing! Very patient and wasn’t just trying to up sell me she truly went above and beyond. I highly recommend seeing her if you need any furniture

Joe did great and took care of all my concerns

Great customer service! We will definitely be back for future purchases! Thank you Joe!

Fred was awesome came in only needing a Table walked out with new bedroom furniture including mattress. Come see him at Ashley Dale Mabry

Joe was amazing!! Thank you for your help today!

We worked with Aryana and she was amazing. So easy to work with and helped show us exactly what we were looking for! Make sure you ask for her when you go in!

Aryana was great to work with. She was very thorough and had great customer service. Would buy from her again.

Aryana was incredibly helpful and friendly, making our experience of buying living room furniture amazing. She was very patient with our indecision and provided excellent guidance throughout the process.

Joe was so helpful and patient with me and my feral children.. I plan on buying more from him tomorrow!

Nice experience on the purchase so far bad experience in terms of delivery dates. Specifically requested a date 23 weeks out to make sure I’d be off work. Got email from Ashley. They could deliver sooner waiting around day of delivery. Call to find out not scheduled today….. i’ll give one more chance if Miss date again, I’ll cancel it and order it on Amazon where it was cheaper anyway

Sven was great salesman

Joe H was a great help!! Super friendly & knowledgeable!

S’ven was so helpful and made my purchase process seamless! Thank you!

Dana helped us a lot! Explained everything clearly. Will definitely be coming back.

Dana helped me find the perfect dresser. Thank you.

Dana was amazing !

Great service ! S’ven was awesome!

Aryana was the best! Made the sale of my couch super easy and was super friendly and polite. If you stop at this location I would definitely recommend asking for Aryana!!

Aryana was AMAZING with helping us find the perfect couch! She was friendly, attentive, and made us feel great about the purchase!

Great customer service from S’ven!

Thanks so much daniel, excellent service

(Translated by Google) Excellent attention from Daniel (Original) Una excelente atención por parte de Daniel

(Translated by Google) Thank you very much, excellent service from Daniel (Original) Mil gracias, servicio excelente de parte de Daniel

(Translated by Google) Daniel excellent seller (Original) Daniel excelente vendedor

S'ven was so helpful! He made our experience wonderful. He was kind and very informative. If you go to this Ashley's location be sure to ask for S'ven!! And yes we walked away with a new couch and kitchen table set 😊 love the retro look!!

Aryana was great & easy to work with. Wasn’t pushy, left us alone, & browse on our own time.

We had a great purchasing experience with the help of Joe

I had such a great experience at Ashley Furniture Homestore recently, and it was all thanks to Dana. I was searching for a dining table that wouldn't break the bank but still looked good, and Dana was a lifesaver. She was super friendly from the moment I walked in and took the time to really understand what I was looking for. Dana showed me a range of options and helped me find the perfect dining table that fit my style and budget. She made the whole process so easy and stress-free with her helpful suggestions and cheerful attitude. If you need help finding furniture, definitely go see Dana at Ashley Furniture Homestore in West Tampa. She’s amazing!!

Joe and Dana rock this store! Great service and awesome knowledge. Love our new sectional!!

John was very knowledgeable and professional!

Dana was very helpful and made picking my new love seat super easy! Would definitely recommend.

Perfect salesman , excellent customer service , approached us with no pressure

Joe was Amazing! 10/10 recommend for all your furniture needs!

Customer Service Rita was helpful, easy and fast transaction.

S’ven was absolutely wonderful to work with! Definitely attentive and listened to our needs.

My sales.rep, S'ven at the stadium location in Tampa, was easy to work with and very helpful. I would suggest working with him, if you go to this location.

Aryana Wright is the BEST! So helpful, knowledgeable & kind!

Joe h was great!!!!

Arianna was great!! Excited about our new purchase!

Dana and Zang were incredibly helpful! We are very pleased with their customer service and we are beyond ecstatic to receive our new furniture.

Ariana was great very fast and helpful

Aryana helped me find a couch that was in stock, order and delivered within my extremely tight moving schedule. She went out of her way and was amazing to work with 10/10

Great help and loads of options . Aryana handled all our questions.

Great customer service from Kendall! Very friendly!

Melanie was great and helped me with everything i needed

I recently had the pleasure of working with Fredrick Brown at the Dale Mabry Ashley Furniture store. Fred was incredibly patient and thorough throughout the entire process. His professionalism and dedication to ensuring I found the perfect furniture pieces were truly impressive. I highly recommend Fred for anyone looking for exceptional customer service.

Great customer service. S’ven was really helpful and nice. Overall a great service.

Arayana, was extremely helpful and didn't waste our time showing us things we didn't need. We found almost everything we needed quickly and at the right price. Thanks for the great service.

Joe helped us out a lot!

Daniela was amazing!! She was kind, listened to our needs and wishes and made it happen. We will be back!!

Joe was awesome and helped us get everything today! Not pushy whatsoever, gave us our space and didn’t rush us whatsoever! He was phenomenal!!

Daniel Oliver was a great person to work with! She was respectful of our time, and efficient and communicative with the team.

Joe was amazing! Great guy and a great help!!

Joe H rocks! We appreciate all his help.

Joe was the best

Joe H was great! Very patient and helpful

Aryana was very helpful!!!! Thanks for your patience!

S'Ven awesome salesman. Great price and offers.

This place is very expensive I'm looking for a recliner they don't have the one I like

Our sales Rep, Daniela, was super patient and helpful. Highly recommend for your furniture shopping!

Aryana presented top tier service! She was both helpful, informative and kind. I didn’t feel as if she was jst trying to get a sell , she made me feel comfortable and heard !!!!! 10 of 10 highly recommend, thank you ASHLEY’S for having great help !

Sven gave me the best experience at Ashley furniture would definitely recommend to others

I had the best experience with the customer service manager Karen. She was so helpful and kind. Im so appreciative of her

Yanlin was the absolute best to work with. She was not overbearing or pushy and let us look for what we wanted. Her input on styles was superb and she definitely knew how to put different styles together for the kitchen tables and chairs. Highly recommend going to this store and working with her specifically!

Thank you Daniela for your patience and good customer service!

I was assisted by Aryana today, she was so sweet and helpful. Would definitely come back to look for more furniture with Aryana :)

I recently visited Ashley’s furniture store and had the pleasure of being assisted by Aryana. She went above and beyond to help me find the perfect couch. Her knowledge of the products and keen sense of style were great. She patiently answered all my questions, provided thoughtful suggestions, and made the entire shopping experience enjoyable. Thanks to her exceptional service, I left the store with a couch that perfectly fits my needs and style. Highly recommend seeking her assistance if you visit!

I recently had an extremely disappointing experience with Ashley Furniture that I feel compelled to share. When my couch was delivered in May, the delivery employees damaged my property, breaking a wall glass mirror. Despite my immediate report of the incident, Ashley Furniture has refused to assist with the matter. After a frustrating two-month wait, I received a letter in July—not even a phone call—informing me that they would not cover the damage. They dismissed the issue as a "word vs word" situation, completely ignoring the evidence I provided. The damage to my property, which I had moved into just a week before, is valued at over $2,000. Ashley Furniture's poor customer service policies and blatant lack of responsibility and accountability have left me deeply dissatisfied. I will not be purchasing from them ever again and will not recommend them to anyone I know. Save yourself the trouble and avoid Ashley Furniture at all costs.

Aryana is the BEST!! Got my my couch and helped so much with designing and placement. Will be coming back for her

(Translated by Google) Beautiful furniture (Original) Mobiliario bellisimo

(Translated by Google) Thanks to Daniela for all the help. Very professional and very friendly. I highly recommend your service 💯👍🏽 (Original) Gracias a Daniela por toda la ayuda. Muy profesional y muy amable.. Recomiendo mucho su servicio 💯👍🏽

Joe went above and beyond to get us what we needed for our new home. From hiccups with the financing process, to getting us out the door happy. I highly recommend Joe as Ashley’s best floor salesman.

Joe H was super insightful and helpful while shopping at Ashely! Awesome experience and costumer service

We went in today to look for a sofa to purchase and I was greeted by the sweetest person! Her name is Daniela, she was diligent, a great listener and very kind. To be completely honest, I usually avoid sales people at all costs, but I am so grateful that she was the person who ended up helping us find the perfect sofa for our family!! I will be back for more and I will definitely choose her every time!!

joe was great & super helpful!

Fred was great at helping us get our couch for our first apartment!

This is my third purchase with Ashley. I was happy with my first two purchases, and this time I needed a new bedroom set and mattress. I was helped by Yanlin, who was extremely helpful and pleasant to work with.

Aryana was fantastic and helped me get my dining table. She was professional, personable, and extremely kind. Go visit Aryana for your furniture needs!

Joe was very helpful! Attentive but not pushy and helped us with everything we needed.

Joe was helpful

Great service very friendly good customer service Fred thank you good job 👍

Joe was extremely helpful! He was able to assist with all our questions regarding bedroom furniture, carpets, etc. He was very approachable and friendly as well. Very pleased with our experience shopping here and will likely come back again for more furniture as needed.

Joe H was very helpful and answered all our questions. Great service!

Went into the store on 4th of July and there was a huge selection to look at but we already knew what we wanted when going in. Aryana wright helped us out with quick, friendly & helpful service and we got a great price for our new couch. Very happy we went in and got helped out by such a great employee!

Joe was fast & informative

Joe & Aryanna were AMAZING! They helped me through every process and I wasn’t easy to deal with. I am so thankful for their amazing customer service. Happy 4th you guys!

Very helpful from the sales rep...

If you’re gonna buy any furniture ask for Joe very nice person and helpful.

JOE H. was very helpful.

We were greeted by Joe Hilts. He showed us exactly what I was looking for. He was very professional and knowledgeable about the home furnishings and was very kind. I appreciate these qualities to make our buying experience so much easier and enjoyable. We will be back again.

Very nice very personable. He knew exactly what I was looking for and And processed it pretty fast very nice guy

S’ven was super helpful and was able to quickly determine what I wanted.

S’ven was an incredible guy that walked us around and answered every question we had. He had great suggestions and made our experience much more enjoyable. We found everything we needed.

Kendall rocks! He was super patient while we picked out what we wanted and did not make us feel pressured to buy anything that we didn’t like/want. 10 out of 10 recommend this place.

Kendall was awesome! He was very helpful, we were able to get the furniture that we wanted in no time because of his thoroughness in giving all the information we needed! He was also very efficient and fast, we did not have to wait forever for the transaction to processed. More power to Kendall and Ashley’s furnitures!

Yanlin was fantastic. She was able to help me find everything and was very thoughtful and thorough with her explanations of the 1 and 5 year interest free financing plans

Aryana was very professional and knowledgeable made the process very easy. Highly recommend to anyone looking for furniture!

Moving to Florida from New York and your wife instructed you to order a bedroom set by calling the store and dealing with a salesperson you had better get it right . Thank God for Dana in the Tampa store . She was the perfect person to help me get everything my wife wanted and ordered the correct set . She was extremely patient with measurements, setting up delivery and assisting me in every way to make sure everything went smoothly. Thank you Dana and Ashley Furniture for hiring a true professional

Great ezpierence Dana was great

Joe H. is such an amazing professional. I wish every Sales Associate was as professional as he is. Lian, the manager is amazing too!

Joe was great! Very professional and helpful.

Yanlin was very nice and understood my issues, concerns, and was able to accommodate my daughters needs for living room furniture. Yanlin matched the price and did not waste my time. I will shop again and recommend others to see her. Thank you Yanlin...

Great selection and pricing S’ven was great

(Translated by Google) Lian and Joe the best, they really professional and friendly, I recommend 100%, Rachel helped me today and was very helpful and professional with my loveseat (Original) Lian and Joe the best,they really professional and friendly, I recommend 100%,hoy día me ayudó Rachel y fue de mucha ayuda y profecional con mi loveseat

Joe was very helpful and to the point.

Dana was the bombbbbbb! 100000/10 recommendation!

Joe, very helpful and knowledgeable. Thank you.

Dana was super helpful and made my couch purchase super easy! Looking forward to our home additions! Thanks a bunch!

Great experience

Joe H did such a great job helping me pick out a rug and was so personable. I brought my puppy with me and he gave him so much love and attention! 10/10 recommend this location.

We had a very good experience, great salesperson - Sven who helped expedite our order and made it a very pleasant experience.

I had a great experience with Aryana. She was very patient with us and helped us find exactly what we needed!

Joe H

Joe was super helpful and very pleasant. I highly recommend asking for him when you stop by.

S’ven was very helpful and informative

Save yourself a headache and DO NOT shop here! Read bad reviews 1st before purchasing here. Have no issue with the sales associates. They were very nice and helpful, but you will NOT get your delivery when promised! My son bought a sectional from them, and they told him it will be here on the 6/6. Never arrived, then told him 6/8, then told him 6/20. My son already got rid of his furniture. Luckily for him there were still memorial day sales going on. So he went to American Signature instead and got his furniture on 6/13. Then he called Ashley's to cancel his order. They refuse to refund his money! He had to call back 10 business days later to get the money he was suppose to be refunded. And up til now he still hasn't been refunded his money. Not sure what's up with Ashley furniture, but corporate needs to seriously look at this location and fire who ever their delivery partners are. Even when my son called to complain about his late delivery they were still being stingy about the deliver fee, and they only offered to waive the fee after he called back to cancel. I've heard and read so many painful stories about their customers just trying to receive the order they paid for, then delaying the refund when your customers cancel because you can't deliver?! This is just terrible business etiquette. Will be reporting this location to BBB.

Very pleasant experience. Joe was great

Awesome experience! Outstanding and excellent customer service! Great salesman!!

I went into the store on 6/18/2024 and was immediately impressed by Aryana's friendly greeting. Even though I knew what I wanted to see, Aryana went above and beyond by showing me around the store, answering my questions, and offering helpful suggestions. What truly stood out was how smooth and stress-free she made the financing and checkout process. She's a true asset to the team, and I'll definitely be requesting her help when I return for future furniture needs.

Joe helped us with our purchase today he was very polite and professional answered all our questions and doubts im very pleased with service and purchase

Great service. Attentive & helpful without being pushy.

Kendall and Yanlin were amazing. They weren’t pushy and were very helpful.

Yanlin was great. I came in and told her what I was looking for and she took me right to it without trying to upsell me. I did get a mattress as well which I wasn't really looking for but did need. With the financing option I ended up getting both. Thanks again Yanlin

Joe was a big help, his customer service was great!

Very grateful for Rachel M’s patience and help while I was deciding on which dresser and nightstands to purchase today. She was kind and attentive and made it all a seamless process!

Aryana and Joe were very helpful and informative while we were shopping. They also had plenty of patience. Highly recommend!

Zang provided great service. Easy to work with, and helped move furniture around.

(Translated by Google) I worked with Yanlin and Lión the Sales manager and they gave me good service. I recommend them when you need furniture or mattresses!! (Original) Trabaje con Yanlin y Lían el Sales mánager y me dieron un buen servicio. Se los recomiendo cuando necesiten muebles o colchones!!

Aryana Wright did a great job

Don’t ever buy at Ashley furniture especially Dale Mabry in Tampa. Broken dresser delivered and distorted sectional and their policies say two technicians have to come in to deem it broken before replacing it. Both techs came and could not fix the issues. At this point, have had many conversations with a guy name Roe who currently is not working there anymore then transferred to Karen the store manager who is the rudest person I’ve ever dealt. She was zero help and dismissive saying I have to continue to wait for warranty dept to contact me about broken dresser. I asked her to try and escalate my issues and she continued to recite policies and procedures versus trying to help me. She refused to provide me with the Regional Manager contact number who apparently works beside her and refused to even provide me her name. Transparency does not exist at this Tampa Ashley store. Do better.

We may have had a bad luck with the sales rep. Prices there was much higher than anywhere else

Aryana was fantastic. So patient and knowledgeable. She made the process so easy.

Joe H made my first home furniture shopping experience a breeze! He was exceptionally patient, friendly and helpful!! I will recommend Ashley Furniture and JOE to my Tampa friends and family! Thank you again for everything

Would give more stars if I could - Joe H was extremely helpful with finding everything we needed. Fantastic service!! Will definitely be back :)

Joe was extremely knowledgeable and professional.

Thanks Kendall for a smooth transaction

Bought a couch. Very good service. Very helpful. Kendall was awesome!!

Aryanna was my sales associate. Helped me quick and was incredibly friendly

salesmen was helpful and found just the right chair for me

Yanlin Hou is great in Sales and nice attitude!!!

Happy Sunday. Iget my new mattress. We are very happy for the great customers service. JOE help us to make it.

Joe was very great, he was patient, attentive and friendly. I would highly recommend the store and him to anyone, a pleasure to work with.

Joe was very helpful with everything I needed.

Joe H was super helpful from the minute we walked in, and understood what we were looking to buy and we purchased the same day. Definitely will be coming back in the future!

Aryana was great!

Joe was exceptional.

Aryana was incredibly helpful!

Melanie armas was very helpful and nice she helped me with everything i was looking for.

Joe H was very helpful!

Joe made the buying experience simple and stress free.

Joe is a rockstar! Very pleasant and patient!

Just left Ashley Furniture and had a pleasant experience with the salesperson, S'ven. He was very helpful, knowledgeable, and able to answer all our questions. I really like the fact that there was no pressure while making our choice.

Aryana was wonderful in how she handled the sale. 5 stars all around!

Happy with our purchase, received a huge discount, you just have to ask Joe and he will giv it to you 🤗💰

I had a great experience at Ashley’s furniture, Yanlin was very friendly and helpful throughout the process of buying furniture

Excellent service. Their showroom has such a great variaty of furniture. Joe assited us and he was amazing. Very patient!!!

We had a great experience buying furniture at this location. The store is well-stocked and Dana, the associate that assisted us, was very knowledgeable and helpful to us while making our purchase.

Joe helped us pick out a nice couch for our needs while being super picky. We appreciate the help. Also finance options are great.

Melanie was my salesman today at Ashley Furniture. She was very responsible and made sure I was getting what I wanted. She was not afraid of asking questions to other salesman on the floor. Everyone was very nice and respectable to us.

Kendall was awesome. We got our bedroom set here. Thank you

Yanlin and Melanie were great!

Had an amazing experience today at Ashley. I bought two pillows for my husband and I. The store manager Abdul was a HUGE help! He walked us through what types of sleeper we are and helped us select the perfect pillows for each of us. Can’t wait to go to bed tonight!

Joe H was very helpful and kind.

Joe helped us pick out furniture for 3 rooms and an outdoor space. He was very knowledgeable and made sure to show us pieces that matched what we were looking for.

Joe was very helpful and accommodating! Def made the furniture buying process super easy

Yanlin was very helpful and helped us get the bedroom set we wanted! If you go to the store ask for Yanlin!!

Aryana was outstanding, she was very informative and help get us exactly what we wanted. She is great with little ones as well

(Translated by Google) Daniel, good seller, excellent person (Original) Daniel buen vendedor excelente persona

Nice friendly well informed know their product and are willing to assist you fully and completely

Kendall was great to work with. Looking forward to my bed set. Very attentive and knowledgeable.

Thank you to Daniel Olivier for taking care of us yesterday in a polite and timely manner. We told him what we were looking for and he took us right to a sectional that was perfect for us. Thank you!

Daniel is very professional

Aryana was super helpful in helping me get all set for my move. 10/10 would recommend!

Amazing service! Helped us find a beautiful table!

The furniture looks great and the sales girl was very helpful. The delivery was very prompt and the two men were courteous and helpful in putting the furniture together I recommend Ashley’s to anyone . Great looking furniture and reasonable prices

Just wanted to Thank Sven for his help with bedroom sets. Sven was a pleasure to work with very professional and knowledgeable. Has a sense a style!

Aryana was great! So patient and helpful.

(Translated by Google) I went in once and I really liked it. (Original) Entre en una ocasión y me gustó mucho

Joe Hilts provided great service!

Joe was the bomb dot com

What a terrible exeprience. Order sectional sofa on 5/22, and they said it would be delievered 6/6. Even got a text on 6/3 to confirm that my sectional would be delievered 6/6. Therefore, I took time off of work to make sure I would be home, and got rid of my old couches the day before. Waited all damn day, not a call, text, email, nothing! So finally around 5pm I called customer services to see when they will be delivering my sectional. To my surprise they reschedule my delivery to 6/8 on a Saturday. Told them I'm a human being and have plans 6/8, and will not be home most of the day. Customer services said to call the store directly to see what my options are. Called the store, the store said actually we don't have part your sectional yet, and the earilest it will arrive at the warehouse is 6/17. Which will also need to go through inspection, so earliest delivery date is now 6/20! 2 weeks from the orginal delivery date! I already got rid of my old couches and I have guest coming over this weekend. I would of canceled the damn order if I waited around again all day Saturday and it wasn't deliever. Its like why lie and say that it will be delivered on 6/8 when you don't even have part of the sectional? Also why am I paying $200 for delivery, for something that couldn't even be delievered when promised? Luckily the nice lady on the phone was able to reduce the delivery fee down to $99, however in my humble opinion that delivery fee should of been completely waived considering Ashely did not uphold their part of the bargain? And now I don't have anywhere to sit for 2 weeks. I don't care what they promise you. Do NOT get rid of your old couches until the new one arrives. More than likely your delivery date will get moved becasuse they over order and under deliver. I will be shopping for couches this weekend, and if I find something I fall in love with I'm calling Ashley to cancel my order. Update: Went to American Signature. Got my couch that same week. When I went to cancel my Ashley order, they offered to waive the delivery fee completely now. Lol, what a joke. Save yourself a headache and go somewhere else. You will NOT get your order in a timely manner.

Fred approached us as soon as we walked in and let us shop freely without any hassle. He answered all our questions and did great selling us our new pieces. Management Lian also assisted during the process and provided us with all the deals! Very friendly and great experience!

I needed to buy a lot of furniture for a new addition built onto my house, and Dana made it so easy. It should have taken a lot longer than it did, but Dana was so helpful and made it stress-free. She was extremely patient and stayed with me the whole time showing me different furniture options and giving great advice. She even figured out what my best discount options were to ensure that I got the best price available. Thank you, Dana!

Aryana was very knowledgeable and helpful. She was lovely to with with!

Joe was a great salesman and helped us with all our needs in a timely and friendly fashion!

Joe was super helpful, professional, and ensured we were taken care of with any questions or concerns we had.

Excellent customer service!

we enjoyed the new additions to the inventory at Ashley Furniture store. Beyond the notable variety they had some contemporary and minimal additions in the areas of seating for both individuals and groups that really caught our eye and help to furnish the project that had a modest budget but high design aspirations. An associate named Aryana was instrumental in helping to cull our options and introduce us to the items in inventory that met the measures of our interior design vision. We highly recommend visiting this location and finding a few treasures for yourself.

Aryana was fantastic! Great service

Aryana was great

Joe H was great to work with

Joe was super helpful with all of my questions! Very pleased with my purchase and the process.

Joe H was great. He knew I was shopping for in the future, but still gave great customer service.

Rita was awesome! Knowledgeable and easy to work with!

Rita was amazing!!! Such an easy process and we found the perfect couch

Joe Hilts was amazing, I’m such a picky person and he fulfilled my wish of getting a new couch and also helped me get a good price! He’s amazing, please go see Joe if you ever need to get any type of furniture!!

Aryana was a great help finding our new bedroom set! She was very knowledgeable and super friendly!!

Aryana was great 🤗

Highly recommend finding S’ven if you have any questions. Great customer service!

Joe was very helpful.

Joe H was very helpful in resolving a minor issue was had!

Joe made this process wonderful and seamless

Joe was very helpful!

Aryana was very friendly and knowledgeable. Would recommend to anyone in the market for furniture!

Aryana was super helpful and made the process very seamless. Would go back.

(Translated by Google) Excellent service from Rachel, she goes out of her way to please the customer and Liam (manger) is also a very good duo... (Original) Excelente atencion de Rachel, hace lo imposible por complacer al cliente y Liam (manger) también una muy buena dupla...

Joe was very helpful and friendly, consistently checking to see if we had any questions.

It was a quick and easy experience, we were greeted immediately upon entry and left to look for what we needed. When we did need help Aryana was on top of it!

We came in to shop for bar stools one day and Kendall helped us. He was very knowledgeable and friendly. We came back when ready and looked for him yo help us with the purchase. Great guy! The bar stools are nice and elegant. Experience was very smooth.

Very helpful. Kind. Upfront.

Aryana was my personal assistant into my mattress purchases and she was a nice and knowledgeable person and helped me to make the right decision

Aryana greeted me with a smile and let me look around without any pressure! when I was ready she answered all my questions with no problem. very friendly and knowledgeable.

Customer service was on point. Joe H. Was very attentive to what I was looking for. He made the furniture buying experience easy. Thanks again!

Aryana was so patient and a great help with furniture shopping. She walked us through all the different mattress options. We really appreciate her time and knowledge.

They have great collections and a wide variety of furniture & decor to choose from. Daniela was very helpful walking me through all the different choices and assisting me in choosing the most suitable options for my style. Would recommend this store!

Kendall provided excellent service to us. He was very knowledgeable about the products & we are very satisfied with our purchase. We can't wait for everything to arrive!

Yanlin was great at helping my husband and I find pieces we liked!! She took her time showing us items and let us know all the great deals they were having. Happy we made a purchase with her today!

Yanlin helped us out with everything we needed. She was very nice and non intrusive. We shopped until we found something we liked and she helped up get done the transaction quickly

Aryana greeted me as soon as I walked in told me about their deals and payment options. Very professional and knowledgeable!

Joe H was great

My husband and I were looking for a bedroom set and Aryana was very helpful. She recommended we get fitted for a bed and she was so knowledgeable and patient with us telling us about the different types of mattress and also financing options! We did not purchase today but will definitely come back to see her!! Make sure you ask for her for a great experience!!!

Joe H was really Nice with us during the all process to buy our Stuff at the Store

We have a great experience today at the store Joe H was very helpful

ANOTHER UPDATE — Technician came and told us that he would recommend that Ashley replace the cover. After many weeks of hearing nothing from Ashley we reached out and were told that the technician said he was able to get the stain out, which is not true. Ashley is sticking by the report even though it is not what actually happened or what we were told and they are refusing to replace the cover. In fact; they haven’t even responded to my most recent email. Joe is still a great sales rep and we appreciate him, but not this particular sofa quality and not the service we experienced from Ashley furniture afterwards. UPDATE—- small stain from a piece of chocolate from a guest on the cushion within a month of purchase. Did not come off with recommended cleaning methods. Scheduled with technician but it was very difficult to get this. Will update with outcome. Customer Service by Queencynth Sales — Great experience tailored to our needs— ask for joe! We found a great option, practical and beautiful, with no pressure, just the info. We bought the stain resistant high performance fabric couch set called Belvoir.

Aryana was extremely helpful and patient in helping me find what I needed!

Yanlin was hands down the best person we could have asked to help us find our future mattress! We were upgrading from a low end mattress from college so we had very little knowledge going into our search. She took time to answer every question in detail and worked to get us the best deal. She also went over and beyond to attempt to calculate measurements for our house based on only photos and stage furniture (we should have had this prepared but we were not planning to purchase a couch this day). We are very appreciative of her time and patience. We also briefly worked with Fred who was just as great! He found us our dream couch that’s pet/kid friendly which is exactly what we need. Thank you both!

Joe was very helpful and not pushy.

Joe is amazing, he is patient and very knowledge with Ashley furniture and accessories. We are very happy with the furniture selections.

Joe was really helpful picking the entire furniture for our new house. He helped me for over four hours very patiently and made sure the furniture came on time. He went above and beyond in every aspect!

Joe H was great help to get what we wanted!

Rita was awesome today! She was so helpful and had such a wonderful attitude. She made the whole experience easy along with being fun! I definitely recommend this Ashley’s store and Rita especially!

I got this nice leather reclining couch you guys should ask for this girl named ariyana she helped me out by finding the best priced one

Very friendly and professional.

Aryana was outstanding in helping us find a couch. Above and beyond customer service, extremely understanding and knowledgeable! 10/10 would recommend to anyone.

Definitely the best place to go furniture shopping . Ask for Aryana she helped me find a sectional perfect for my family !!!!

Arianna is amazing!

Sales rep good. Prices ok. Delivery time works but I don't need 3 emails and 2 text messages to confirm the delivery date/time or you cancel. Pain in the neck but otherwise everything else was good.

Aryana from B’ham is the best - Roll TIDE!!!

Rachel did an excellent job at helping me find my new couch for my new apartment!

Joe and Aryana were extremely pleasant and helpful! You should definitely ask for either of them for your home furniture needs!

Joe was the best and helped us find the couch we had bee searching for!

Joe H. Was amazing helping me get all the furniture I needed for my mom’s new apartment. Thanks!

Joe Hilts helped me today with purchasing a bed. He was extremely helpful abs knowledgeable about the split King bunkie board that I would need for the proper support. Nice guy.

Outstanding customer service! Aryana was extremely helpful and knowledgeable.

Zang got us square away quickly once he answered our 100 questions with patience & professionalism! He’s 5-star Salesman and highly recommended asking for him. We'll be back for more furniture and will be asking for him. Thanks, Zang!

Joe H. Is a great sales person. Very patient and accommodating to what we were looking for. He wasn’t pushy at all and didn’t mind us changing our minds several times!! In the end as we were trying to match up items he found the matching piece on line for us and it was a done deal! Highly recommend Joe!

Aryana was wonderful, she greeted me when I came in, let me look around without pressure and was quick to assist when I had questions. She did a great job helping me with my purchase. Thank you 😊

Joe treated us like royalty. I can’t recommend Ashley‘s or Joe enough. We picked up a sofa which we love and we’re coming back for recliners!

yes joe!!

Joe and Lian were incredible. We went in looking for a mattress and I could not be happier with my purchase highly recommend this Ashley for mattresses and furniture purchases

Joe was courteous, professional, and made this experience easy!

Joe was amazing trying to give mule as many possibilities he could! I appreciated everything

(Translated by Google) Daniel, excellent salesman, very attentive and helpful.! Ask about him so he can give you a good discount and service! (Original) Daniel excelente vendedor vendedor, muy atento y servicial.! Pregunten por el para que les de un buen descuento y servicio.!

Aryana was very knowledgeable and friendly!

Excellent service sales person was very informative very professional very courteous. Next time your at Ashley furniture ask for Samantha. She’s your go to sales representative

DO NOT purchase furniture from this company. If you are unable to work a recliner and close it yourself and you are unhappy with it they will REFUSE a return or exchange. They do not want you to be happy. This is by far the worst company I have ever dealt with!

Joe H did a great job going into details . I loved his attention and outstanding customer service. I am coming back!

Joe did an awesome job helping us find the right sectional. Even help up reconfiguring the sofa to get the right size. Highly recommended!

Joe was great! Patient with our crazy toddler and our indecisiveness. My husband and I have very opposite taste and he helped us find a middle ground! 😃 very happy with the service!

Yanlin was super sweet to us from the minute we walked into the store, very knowledgeable and patient.

(Translated by Google) Marlon excellent service (Original) Marlon excelente servicio

I happened to be browsing around for a bedroom set and found this Ashley store on Columbus dr and Dale Mabry in Tampa. My wife and I needed help picking the right choice for one of our bedrooms in our house and then we met Zang. He was very professional and well trained for his job. Even though we didn’t buy anything, I would like to give shout outs to him for his assistance throughout the process. I highly recommend this salesman to anyone looking for the perfect piece of furniture to make your home look great!

Aryana was excellent and completely thorough! After speaking with her, we didn’t have any unanswered questions and felt so happy she was the one to take care of us! Make sure you do yourself a favor and ask for her assistance when you go into Ashley Furniture :)

Joe was very helpful and knowledgeable!

Joe was great! Big Help!

(Translated by Google) More basic furniture, good value for money and great service! Joe gave us all the attention we needed. (Original) Móveis mais básicos, custo benefício bom e atendimento ótimo! Joe nos deu toda a atenção necessária.

Joe was excellent, very attentive and patient!!!

Complaint about your product/service. I recently bought a bed set (bed frame, dressing, nightstands, and box spring) on April 06,2024. The product was delivered yesterday 4/10/24 and it turned out that the spring box is too tall for the actual bedframe. We went back to the store today first thing in the morning to discuss the issue and ask for help. 1. Customer Service at your store was terrible, no one seemed to care about our issue. Even though we tried to escalate the problem, the only answer we received was "Sorry, nothing we can do about it" 2. Poor Policies: we are not asking for a refund, we were only asking for a solution and the answer we received is "you have to buy another one" 3.The sales person never showed us the box spring or even allowed us to choose one. We trusted what she provided. We trusted your company and your product to be high quality for what we paid. It is very sad and dissapointing to receive no support from your product or store.

Great customer service, Joe was able to get me what I was looking for!

We just bought our first home and Joe was very patient, kind and knowledgeable! He helped us pick our perfect match!

Joe is awesome love working with him!!

Rachel was super helpful in helping us pick a couch for our first apartment! She answered all the questions we had and let us really decide which couch was best for us. She was great!

Kendall Bryson was fantastic right of the start. Very patient and really knew all the information on everything. We’ll be back for more Edit. After receiving our furniture, we noticed that they sent us an obvious used floor model coach and movers and tech they sent out 3 weeks later agreed. I informed them of this the day of delivery and they said they would make it right. Almost a month now and they won’t replace it or even talk to us. I’m in process of filing a law suit against Ashley , the store manager, and salesman because they think they can’t give us a dirty user coach when I paid for new one. I accepted at time of delivery with their word they would handle it. This is our new home and family and they have tainted our start with screwing us with this fraud. Please do not buy anything from them. They are scammers and liars and will get you too. See you in court.

Rachel Muino helped us out this evening and she’s been fantastic!!! The store was closing and they didn’t even flinch. They walked with us, helped us out and completely were a pleasure to work with! I would shop with Rachel again anytime!

(Translated by Google) Nubia & Mohamed excellent service and work to help us adjust to needs and budget (Original) Nubia & Mohamed excelente atención y trabajar para ayudarnos a ajustarse a necesidades y presupuesto

Joe was very helpful and provided exceptional service when I needed to upgrade my sofa. Thank you Joe!

I called and spoke with Kirk about a specific piece of furniture. Once he figured out I was going to be picking it up myself he took the time to direct me to a closer store near the warehouse to make it easier on me rather than making a sale! Very easy buying process and picking up!

I just have to rave about this store real quick lol, It is always so beautifully set up and organized. Friendly staff, everyone's always in a good mood and smiling. Always so much to look at, great selection. I've boughten so many things here including my sectional couch and today purchased a whole bedroom set that Zane helped me with! He was awesome & the process was quick and easy!

Joe was very helpful, great experience.

Yanlin was very helpful! I needed to buy a bed, mattress and sofa and she helped show me all the different options and was very pleasant to work with. Highly recommend!

Went to find a bed to match my grey dresser. The one advertised was more brown than grey. Didn't purchase anything. Still looking.

Beware, they have updated their terms and conditions to include no returns, no 3 days anymore!! I paid $1,200 for a chair that was too big. I called 3 corporate stores and they said they wouldn’t even let me replace it with another item! The sales person had me zoom through T+C’s on a call, so I assumed they had the same 3 day policy as a year ago. The management and Ashley Corporate did NOTHING for me! They sent me an email basically saying “Thanks for understanding were not going to do anything”. It is really sad that Ashley corporate doesn’t care if the piece is right for your home, they won’t even allow a switch of equal or lesser value. We work so hard for our money to spend it there and then they care nothing for their customers. Go somewhere that has a return policy and cares about the customer’s sentiment upon delivery of a major purchase!!!!

Beware, they have updated their terms and conditions to include no returns, no 3 days anymore!! I paid $1,200 for a chair that was too big. I called 3 corporate stores and they said they wouldn’t even let me replace it with another item! The sales person had me zoom through T+C’s on a call, so I assumed they had the same 3 day policy as a year ago. The management and Ashley Corporate did NOTHING for me! They sent me an email basically saying “Thanks for understanding were not going to do anything”. It is really sad that Ashley corporate doesn’t care if the piece is right for your home, they won’t even allow a switch of equal or lesser value. We work so hard for our money to spend it there and then they care nothing for their customers. Go somewhere that has a return policy and cares about the customer’s sentiment upon delivery of a major purchase!!!!

Beware, they have updated their terms and conditions to include no returns, no 3 days anymore!! I paid $1,200 for a chair that was too big. I called 3 corporate stores and they said they wouldn't even let me replace it with another item! The sales person had me zoom through T+C's on a call, so I assumed they had the same 3 day policy as a year ago. The management and Ashley Corporate did NOTHING for me! They sent me an email basically saying "Thanks for understanding were not going to do anything". It is really sad that Ashley corporate doesn't care if the piece is right for your home, they won't even allow a switch of equal or lesser value. We work so hard for our money to spend it there and then they care nothing for their customers. Go somewhere that has a return policy and cares about the customer's sentiment upon delivery of a major purchase!!!!