Ashley HomeStore Tampa, FL

Ashley HomeStore Tampa, FL


About the store

Here at the Ashley HomeStore in Tampa, Florida, we believe that your house is much more than just a dwelling. You’re creating a home filled with family and friends, and building life-long memories along the way! This is exactly what inspires us to help you furnish and decorate your home. Our furniture store boasts a positive and friendly environment, with great customer service and one of the largest mattress selections in the area. We have been your go-to furniture and mattress store in Tampa, FL since 2016. Our dedicated and experienced Store Manager, Orlando Cruz, supports her Spanish-speaking staff and has built a team that is committed to being your trusted home partner. This team specifically prides themselves on their unique diagnostic machine that personally customizes mattresses to your needs. At the Tampa Ashley Furniture HomeStore, we are not only thankful to celebrate your home with you, but we are also dedicated to charitable work with the Hope to Dream Foundation. You can find us also in the area right across from George M. Steinbrenner field. For those of you on a tight schedule, the best time to avoid the crowd is between 2:00 P.M. and 3:00 P.M. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!

Recent Reviews
4.1 Star Star Star Star Star
(715 reviews)
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Frank was really friendly and knowledgeable on all the products there. He made my experience very easy. Thank you!

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Great wood furtniture ideas

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We were at the Dale Mabry store in Tampa today. We walked into the store and proceeded to look around for a new bed. Not one Representative even said Hi to us. This shows a complete lack of customer service train. Big loss for Ashley furniture.

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Gracias por el servicio, muy complacido con la atención de la vendedora Miriam, es bueno tener la atención en español y muy amable

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My first time buying furniture and I am absolutely glad that it was at Ashley's home store. The staff member that I was with was very friendly and extremely helpful with selecting furniture.

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Expensive

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Workers don't even know where certain furniture is. Was looking for sofa tables walk the entire store to see 3

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Extremely disappointed after purchasing a sofa bed I was very unhappy once it was in my apartment , I called a day later to the store to see if I can exchange it. I didn’t want my money back I just wanted something different. No one would even hear me out all they said is that the policy wow $600+ and I can’t even get a manager on the phone cause she to busy. Stay away for store like this. It’s crazy that you can return a car easier than you can exchange a sofa bed.

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More than impressed with everything here!! Sam and Humberto worked with us to get us a deal better than we even thought possible! They weren't pushy or overwhelming but the second we found what we wanted they were right there making it work perfect. I will be back here for any furniture purchases!

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My son's new bed was delivered two weeks ago, without the metal slats. Despite several phone calls to both the local Tampa store and corporate, no one can tell us when, or even if, the slats will ever arrive. To correct this tiny issue that makes the bed completely unusable, I've now crafted my own slats using 1x4 framing lumber and bolts from Home Depot. I wish I could upload pictures of the project, because I'm pretty proud of myself and it's very functional. Anyway, my recommendation is not to purchase anything from Ashley HomeStore. But if you do, remember that they have great customer service at Home Depot to help you.

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(Translated by Google) Beware of the sellers that offer you insurance for the furniture, do not buy, I made the mistake of fast at $ 120 they tell you that it covers any stain etc etc. etc. Talk to make a claim and they never came, call again and did not pay attention either. It is a robbery what they do. I will never buy any furniture with Ashley again. They are responsible for this happening because they sell that insurance. (Original) Cuidado con los vendedores que le ofrescan aseguranza para los muebles, no compren , yo cometi el error de fast at $120 le dicen que cubre cualquier mancha etc etc etc hable para hacer un reclamo y nunca vinieron, llame otra vez y tampoco hicieron caso. Es un robo lo que hacen . Nunca mas comprare ningun mueble con Ashley. Son los responsables que pase esto porque ellos venden esa aseguranza.

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Myrian is a very professional, friendly and helpful sales person.

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Very bad quality and the protection plans never work They keep find excuses not to let you claim on the protection plans Waste of time and money Horrible customer service and experience

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I have had the pleasure of dealing with 2 sales personnel Parvaneh, Brett Caltagirone, and Herman from Acceptance Now. If I were a millionaire I would come in everyday and buy something as long as I could deal with the same 3 individual's. We all had a lot of fun and laughed through 80% of the entire transaction. They were very professional but I gave them the impression that we could have fun while going through the requirements they had to meet. During Herman's part we ran into a snag because of something that came up with I assume it's like your sister company Rent A Center that said I had an open account with them. That brought everything to a halt and I advised them I would find out what the problem was and fix it. The next day I fixed it as it was an error on Rent A Center. Just about everytime you purchase any item it's all according to both you and the people you interact with as to the outcome of the process you go through. We all had a blast the sales personnel did the absolute best on getting me to the price I could handle and with my bad credit Herman worked wonders and got me approved for a lot more than I expected. If you have any positive type of personality you can bring out the natural smile that Herman has and he does wear it well. I will be back to purchase a matress in the next 2 months and I will make sure I deal with the same personnel, and that's not referring there is something wrong with the other people on staff I just liked the way the sale went with them. I'm 77 years young and have been a Marine, a Policeman, and in sales for 30 some years and if you combine the 3 of them then I know when I walk in a establishment how I want to be treated and they earned Ashley Furniture 5 Stars hands down. I've had a lot of people work for me during my working years and I know as well as you know to get 3 good people like you've got it takes between a 125 to 150 to get those 3. From this date on if your store Carries the product I'm looking for I will purchase it from you because I know I'll be treated good and will get the best price you can give me. I was going to apologize for being long winded but it took being long winded to give these 3 employees the credit they have earned and deserve. Thank You Dale W Whitney

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We just bought a new couch and loveseat from here and had easily the worst customer service experience we’ve ever encountered. I feel like a “Karen” even posting a review like this but it was absolutely mind-boggling the poor level of service we received. We bought in store, and the help there was all great. It wasn’t until we confirmed our order and setup a delivery that this fiasco of a customer service ordeal started. We live in a strict HOA neighborhood, and moving trucks and furniture deliveries are only allowed M-F from 7:00-5:00 with a strict turn away policy if they show up outside of that. Ashley said our delivery would be a 4 hour window between 3-7 pm. We called several times, and after being on hold for 15+ min each time, we finally got a hold of somebody and told them this time would not work, and asked if we could get a window earlier in the day. We were told no, so we told them to push the delivery date the following week for a time that suits our window. The rep said we would receive confirmation of the exact time the next week and we would receive confirmation. Fast forward to this week and we never receive confirmation. Note, we did receive a text and email confirming the window of the first delivery, but NEVER received anything for the 2nd. So we call the number that was attached on our order confirmation originally, and an automated message says our window would be 10 am - 2 pm today. Sweet, works for us. Today comes and no delivery was made, so we call again and wait 10+ min to speak to an actual human and they say that they’ve been trying to get in touch with us to confirm the new delivery and never could, so they cancel the delivery and moved it until next week. WE NEVER received a text or email the second time. Nothing in our inbox, no missed calls, and no texts, but Ashley gives the “WeLl OuR CoMpUtEr SaYs wE mESageD YoU” and denies any fault of their own. At this point we NEED our furniture. And we are sick of dealing with the absolute abysmal service we’ve received. So we are cancelling the order entirely, getting our deposit back, and will look elsewhere to find a furniture store that can actually make a delivery setup. Incredibly ridiculous I’m even having to type this review here. Won’t be shopping here anymore and will be sure to let all my friends and family know our experience.

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Myrian Becerra was a super star, she was helping me out with the best selection of furniture for my house. Thank you Myrian +++

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