Ashley Store | Tampa, FL 33607
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Tampa, FL represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Welcome to our Ashley Store in Tampa, FL
Discover Affordable, Quality Style
Your Go-To Mattress Store Near Tampa, FL
Tampa, FL Ashley Store in the Community
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What our customers say
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S'Ven awesome salesman. Great price and offers.
This place is very expensive I'm looking for a recliner they don't have the one I like
Our sales Rep, Daniela, was super patient and helpful. Highly recommend for your furniture shopping!
Aryana presented top tier service! She was both helpful, informative and kind. I didn’t feel as if she was jst trying to get a sell , she made me feel comfortable and heard !!!!! 10 of 10 highly recommend, thank you ASHLEY’S for having great help !
Sven gave me the best experience at Ashley furniture would definitely recommend to others
I had the best experience with the customer service manager Karen. She was so helpful and kind. Im so appreciative of her
Yanlin was the absolute best to work with. She was not overbearing or pushy and let us look for what we wanted. Her input on styles was superb and she definitely knew how to put different styles together for the kitchen tables and chairs. Highly recommend going to this store and working with her specifically!
Thank you Daniela for your patience and good customer service!
I was assisted by Aryana today, she was so sweet and helpful. Would definitely come back to look for more furniture with Aryana :)
I recently visited Ashley’s furniture store and had the pleasure of being assisted by Aryana. She went above and beyond to help me find the perfect couch. Her knowledge of the products and keen sense of style were great. She patiently answered all my questions, provided thoughtful suggestions, and made the entire shopping experience enjoyable. Thanks to her exceptional service, I left the store with a couch that perfectly fits my needs and style. Highly recommend seeking her assistance if you visit!
I recently had an extremely disappointing experience with Ashley Furniture that I feel compelled to share. When my couch was delivered in May, the delivery employees damaged my property, breaking a wall glass mirror. Despite my immediate report of the incident, Ashley Furniture has refused to assist with the matter. After a frustrating two-month wait, I received a letter in July—not even a phone call—informing me that they would not cover the damage. They dismissed the issue as a "word vs word" situation, completely ignoring the evidence I provided. The damage to my property, which I had moved into just a week before, is valued at over $2,000. Ashley Furniture's poor customer service policies and blatant lack of responsibility and accountability have left me deeply dissatisfied. I will not be purchasing from them ever again and will not recommend them to anyone I know. Save yourself the trouble and avoid Ashley Furniture at all costs.
Aryana is the BEST!! Got my my couch and helped so much with designing and placement. Will be coming back for her
(Translated by Google) Beautiful furniture (Original) Mobiliario bellisimo
(Translated by Google) Thanks to Daniela for all the help. Very professional and very friendly. I highly recommend your service 💯👍🏽 (Original) Gracias a Daniela por toda la ayuda. Muy profesional y muy amable.. Recomiendo mucho su servicio 💯👍🏽
Joe went above and beyond to get us what we needed for our new home. From hiccups with the financing process, to getting us out the door happy. I highly recommend Joe as Ashley’s best floor salesman.
Joe H was super insightful and helpful while shopping at Ashely! Awesome experience and costumer service
We went in today to look for a sofa to purchase and I was greeted by the sweetest person! Her name is Daniela, she was diligent, a great listener and very kind. To be completely honest, I usually avoid sales people at all costs, but I am so grateful that she was the person who ended up helping us find the perfect sofa for our family!! I will be back for more and I will definitely choose her every time!!
joe was great & super helpful!
Fred was great at helping us get our couch for our first apartment!
This is my third purchase with Ashley. I was happy with my first two purchases, and this time I needed a new bedroom set and mattress. I was helped by Yanlin, who was extremely helpful and pleasant to work with.
Aryana was fantastic and helped me get my dining table. She was professional, personable, and extremely kind. Go visit Aryana for your furniture needs!
Joe was very helpful! Attentive but not pushy and helped us with everything we needed.
Joe was helpful
Great service very friendly good customer service Fred thank you good job 👍
Joe was extremely helpful! He was able to assist with all our questions regarding bedroom furniture, carpets, etc. He was very approachable and friendly as well. Very pleased with our experience shopping here and will likely come back again for more furniture as needed.
Joe H was very helpful and answered all our questions. Great service!
Went into the store on 4th of July and there was a huge selection to look at but we already knew what we wanted when going in. Aryana wright helped us out with quick, friendly & helpful service and we got a great price for our new couch. Very happy we went in and got helped out by such a great employee!
Joe was fast & informative
Joe & Aryanna were AMAZING! They helped me through every process and I wasn’t easy to deal with. I am so thankful for their amazing customer service. Happy 4th you guys!
Very helpful from the sales rep...
If you’re gonna buy any furniture ask for Joe very nice person and helpful.
JOE H. was very helpful.
We were greeted by Joe Hilts. He showed us exactly what I was looking for. He was very professional and knowledgeable about the home furnishings and was very kind. I appreciate these qualities to make our buying experience so much easier and enjoyable. We will be back again.
Very nice very personable. He knew exactly what I was looking for and And processed it pretty fast very nice guy
S’ven was super helpful and was able to quickly determine what I wanted.
S’ven was an incredible guy that walked us around and answered every question we had. He had great suggestions and made our experience much more enjoyable. We found everything we needed.
Kendall rocks! He was super patient while we picked out what we wanted and did not make us feel pressured to buy anything that we didn’t like/want. 10 out of 10 recommend this place.
Kendall was awesome! He was very helpful, we were able to get the furniture that we wanted in no time because of his thoroughness in giving all the information we needed! He was also very efficient and fast, we did not have to wait forever for the transaction to processed. More power to Kendall and Ashley’s furnitures!
Yanlin was fantastic. She was able to help me find everything and was very thoughtful and thorough with her explanations of the 1 and 5 year interest free financing plans
Aryana was very professional and knowledgeable made the process very easy. Highly recommend to anyone looking for furniture!
Moving to Florida from New York and your wife instructed you to order a bedroom set by calling the store and dealing with a salesperson you had better get it right . Thank God for Dana in the Tampa store . She was the perfect person to help me get everything my wife wanted and ordered the correct set . She was extremely patient with measurements, setting up delivery and assisting me in every way to make sure everything went smoothly. Thank you Dana and Ashley Furniture for hiring a true professional
Great ezpierence Dana was great
Joe H. is such an amazing professional. I wish every Sales Associate was as professional as he is. Lian, the manager is amazing too!
Joe was great! Very professional and helpful.
Yanlin was very nice and understood my issues, concerns, and was able to accommodate my daughters needs for living room furniture. Yanlin matched the price and did not waste my time. I will shop again and recommend others to see her. Thank you Yanlin...
Great selection and pricing S’ven was great
Lian and Joe the best,they really professional and friendly, I recommend 100%
Joe was very helpful and to the point.
Dana was the bombbbbbb! 100000/10 recommendation!
Joe, very helpful and knowledgeable. Thank you.
Dana was super helpful and made my couch purchase super easy! Looking forward to our home additions! Thanks a bunch!
Great experience
Joe H did such a great job helping me pick out a rug and was so personable. I brought my puppy with me and he gave him so much love and attention! 10/10 recommend this location.
We had a very good experience, great salesperson - Sven who helped expedite our order and made it a very pleasant experience.
I had a great experience with Aryana. She was very patient with us and helped us find exactly what we needed!
Joe H
Joe was super helpful and very pleasant. I highly recommend asking for him when you stop by.
S’ven was very helpful and informative
Save yourself a headache and DO NOT shop here! Read bad reviews 1st before purchasing here. Have no issue with the sales associates. They were very nice and helpful, but you will NOT get your delivery when promised! My son bought a sectional from them, and they told him it will be here on the 6/6. Never arrived, then told him 6/8, then told him 6/20. My son already got rid of his furniture. Luckily for him there were still memorial day sales going on. So he went to American Signature instead and got his furniture on 6/13. Then he called Ashley's to cancel his order. They refuse to refund his money! He had to call back 10 business days later to get the money he was suppose to be refunded. And up til now he still hasn't been refunded his money. Not sure what's up with Ashley furniture, but corporate needs to seriously look at this location and fire who ever their delivery partners are. Even when my son called to complain about his late delivery they were still being stingy about the deliver fee, and they only offered to waive the fee after he called back to cancel. I've heard and read so many painful stories about their customers just trying to receive the order they paid for, then delaying the refund when your customers cancel because you can't deliver?! This is just terrible business etiquette. Will be reporting this location to BBB.
Very pleasant experience. Joe was great
Awesome experience! Outstanding and excellent customer service! Great salesman!!
I went into the store on 6/18/2024 and was immediately impressed by Aryana's friendly greeting. Even though I knew what I wanted to see, Aryana went above and beyond by showing me around the store, answering my questions, and offering helpful suggestions. What truly stood out was how smooth and stress-free she made the financing and checkout process. She's a true asset to the team, and I'll definitely be requesting her help when I return for future furniture needs.
Joe helped us with our purchase today he was very polite and professional answered all our questions and doubts im very pleased with service and purchase
Great service. Attentive & helpful without being pushy.
Kendall and Yanlin were amazing. They weren’t pushy and were very helpful.
Yanlin was great. I came in and told her what I was looking for and she took me right to it without trying to upsell me. I did get a mattress as well which I wasn't really looking for but did need. With the financing option I ended up getting both. Thanks again Yanlin
Joe was a big help, his customer service was great!
Very grateful for Rachel M’s patience and help while I was deciding on which dresser and nightstands to purchase today. She was kind and attentive and made it all a seamless process!
Aryana and Joe were very helpful and informative while we were shopping. They also had plenty of patience. Highly recommend!
Zang provided great service. Easy to work with, and helped move furniture around.
(Translated by Google) I worked with Yanlin and Lión the Sales manager and they gave me good service. I recommend them when you need furniture or mattresses!! (Original) Trabaje con Yanlin y Lían el Sales mánager y me dieron un buen servicio. Se los recomiendo cuando necesiten muebles o colchones!!
Aryana Wright did a great job
Don’t ever buy at Ashley furniture especially Dale Mabry in Tampa. Broken dresser delivered and distorted sectional and their policies say two technicians have to come in to deem it broken before replacing it. Both techs came and could not fix the issues. At this point, have had many conversations with a guy name Roe who currently is not working there anymore then transferred to Karen the store manager who is the rudest person I’ve ever dealt. She was zero help and dismissive saying I have to continue to wait for warranty dept to contact me about broken dresser. I asked her to try and escalate my issues and she continued to recite policies and procedures versus trying to help me. She refused to provide me with the Regional Manager contact number who apparently works beside her and refused to even provide me her name. Transparency does not exist at this Tampa Ashley store. Do better.
We may have had a bad luck with the sales rep. Prices there was much higher than anywhere else
Aryana was fantastic. So patient and knowledgeable. She made the process so easy.
Joe H made my first home furniture shopping experience a breeze! He was exceptionally patient, friendly and helpful!! I will recommend Ashley Furniture and JOE to my Tampa friends and family! Thank you again for everything
Would give more stars if I could - Joe H was extremely helpful with finding everything we needed. Fantastic service!! Will definitely be back :)
Joe was extremely knowledgeable and professional.
Thanks Kendall for a smooth transaction
Bought a couch. Very good service. Very helpful. Kendall was awesome!!
Aryanna was my sales associate. Helped me quick and was incredibly friendly
salesmen was helpful and found just the right chair for me
Yanlin Hou is great in Sales and nice attitude!!!
Happy Sunday. Iget my new mattress. We are very happy for the great customers service. JOE help us to make it.
Joe was very great, he was patient, attentive and friendly. I would highly recommend the store and him to anyone, a pleasure to work with.
Joe was very helpful with everything I needed.
Joe H was super helpful from the minute we walked in, and understood what we were looking to buy and we purchased the same day. Definitely will be coming back in the future!
Aryana was great!
Joe was exceptional.
Aryana was incredibly helpful!
Melanie armas was very helpful and nice she helped me with everything i was looking for.
Joe H was very helpful!
Joe made the buying experience simple and stress free.
Joe is a rockstar! Very pleasant and patient!
Just left Ashley Furniture and had a pleasant experience with the salesperson, S'ven. He was very helpful, knowledgeable, and able to answer all our questions. I really like the fact that there was no pressure while making our choice.
Aryana was wonderful in how she handled the sale. 5 stars all around!
Happy with our purchase, received a huge discount, you just have to ask Joe and he will giv it to you 🤗💰
I had a great experience at Ashley’s furniture, Yanlin was very friendly and helpful throughout the process of buying furniture
Excellent service. Their showroom has such a great variaty of furniture. Joe assited us and he was amazing. Very patient!!!
We had a great experience buying furniture at this location. The store is well-stocked and Dana, the associate that assisted us, was very knowledgeable and helpful to us while making our purchase.
Joe helped us pick out a nice couch for our needs while being super picky. We appreciate the help. Also finance options are great.
Melanie was my salesman today at Ashley Furniture. She was very responsible and made sure I was getting what I wanted. She was not afraid of asking questions to other salesman on the floor. Everyone was very nice and respectable to us.
Kendall was awesome. We got our bedroom set here. Thank you
Yanlin and Melanie were great!
Had an amazing experience today at Ashley. I bought two pillows for my husband and I. The store manager Abdul was a HUGE help! He walked us through what types of sleeper we are and helped us select the perfect pillows for each of us. Can’t wait to go to bed tonight!
Joe H was very helpful and kind.
Joe helped us pick out furniture for 3 rooms and an outdoor space. He was very knowledgeable and made sure to show us pieces that matched what we were looking for.
Joe was very helpful and accommodating! Def made the furniture buying process super easy
Yanlin was very helpful and helped us get the bedroom set we wanted! If you go to the store ask for Yanlin!!
Aryana was outstanding, she was very informative and help get us exactly what we wanted. She is great with little ones as well
(Translated by Google) Daniel, good seller, excellent person (Original) Daniel buen vendedor excelente persona
Nice friendly well informed know their product and are willing to assist you fully and completely
Kendall was great to work with. Looking forward to my bed set. Very attentive and knowledgeable.
Thank you to Daniel Olivier for taking care of us yesterday in a polite and timely manner. We told him what we were looking for and he took us right to a sectional that was perfect for us. Thank you!
Daniel is very professional
Aryana was super helpful in helping me get all set for my move. 10/10 would recommend!
Amazing service! Helped us find a beautiful table!
The furniture looks great and the sales girl was very helpful. The delivery was very prompt and the two men were courteous and helpful in putting the furniture together I recommend Ashley’s to anyone . Great looking furniture and reasonable prices
Just wanted to Thank Sven for his help with bedroom sets. Sven was a pleasure to work with very professional and knowledgeable. Has a sense a style!
Aryana was great! So patient and helpful.
(Translated by Google) I went in once and I really liked it. (Original) Entre en una ocasión y me gustó mucho
Joe Hilts provided great service!
Joe was the bomb dot com
What a terrible exeprience. Order sectional sofa on 5/22, and they said it would be delievered 6/6. Even got a text on 6/3 to confirm that my sectional would be delievered 6/6. Therefore, I took time off of work to make sure I would be home, and got rid of my old couches the day before. Waited all damn day, not a call, text, email, nothing! So finally around 5pm I called customer services to see when they will be delivering my sectional. To my surprise they reschedule my delivery to 6/8 on a Saturday. Told them I'm a human being and have plans 6/8, and will not be home most of the day. Customer services said to call the store directly to see what my options are. Called the store, the store said actually we don't have part your sectional yet, and the earilest it will arrive at the warehouse is 6/17. Which will also need to go through inspection, so earliest delivery date is now 6/20! 2 weeks from the orginal delivery date! I already got rid of my old couches and I have guest coming over this weekend. I would of canceled the damn order if I waited around again all day Saturday and it wasn't deliever. Its like why lie and say that it will be delivered on 6/8 when you don't even have part of the sectional? Also why am I paying $200 for delivery, for something that couldn't even be delievered when promised? Luckily the nice lady on the phone was able to reduce the delivery fee down to $99, however in my humble opinion that delivery fee should of been completely waived considering Ashely did not uphold their part of the bargain? And now I don't have anywhere to sit for 2 weeks. I don't care what they promise you. Do NOT get rid of your old couches until the new one arrives. More than likely your delivery date will get moved becasuse they over order and under deliver. I will be shopping for couches this weekend, and if I find something I fall in love with I'm calling Ashley to cancel my order.
Fred approached us as soon as we walked in and let us shop freely without any hassle. He answered all our questions and did great selling us our new pieces. Management Lian also assisted during the process and provided us with all the deals! Very friendly and great experience!
I needed to buy a lot of furniture for a new addition built onto my house, and Dana made it so easy. It should have taken a lot longer than it did, but Dana was so helpful and made it stress-free. She was extremely patient and stayed with me the whole time showing me different furniture options and giving great advice. She even figured out what my best discount options were to ensure that I got the best price available. Thank you, Dana!
Aryana was very knowledgeable and helpful. She was lovely to with with!
Joe was a great salesman and helped us with all our needs in a timely and friendly fashion!
Joe was super helpful, professional, and ensured we were taken care of with any questions or concerns we had.
Excellent customer service!
we enjoyed the new additions to the inventory at Ashley Furniture store. Beyond the notable variety they had some contemporary and minimal additions in the areas of seating for both individuals and groups that really caught our eye and help to furnish the project that had a modest budget but high design aspirations. An associate named Aryana was instrumental in helping to cull our options and introduce us to the items in inventory that met the measures of our interior design vision. We highly recommend visiting this location and finding a few treasures for yourself.
Aryana was fantastic! Great service
Aryana was great
Joe H was great to work with
Joe was super helpful with all of my questions! Very pleased with my purchase and the process.
Joe H was great. He knew I was shopping for in the future, but still gave great customer service.
Rita was awesome! Knowledgeable and easy to work with!
Rita was amazing!!! Such an easy process and we found the perfect couch
Joe Hilts was amazing, I’m such a picky person and he fulfilled my wish of getting a new couch and also helped me get a good price! He’s amazing, please go see Joe if you ever need to get any type of furniture!!
Aryana was a great help finding our new bedroom set! She was very knowledgeable and super friendly!!
Aryana was great 🤗
Highly recommend finding S’ven if you have any questions. Great customer service!
Joe was very helpful.
Joe H was very helpful in resolving a minor issue was had!
Joe made this process wonderful and seamless
Joe was very helpful!
Aryana was very friendly and knowledgeable. Would recommend to anyone in the market for furniture!
Aryana was super helpful and made the process very seamless. Would go back.
(Translated by Google) Excellent service from Rachel, she goes out of her way to please the customer and Liam (manger) is also a very good duo... (Original) Excelente atencion de Rachel, hace lo imposible por complacer al cliente y Liam (manger) también una muy buena dupla...
Joe was very helpful and friendly, consistently checking to see if we had any questions.
It was a quick and easy experience, we were greeted immediately upon entry and left to look for what we needed. When we did need help Aryana was on top of it!
We came in to shop for bar stools one day and Kendall helped us. He was very knowledgeable and friendly. We came back when ready and looked for him yo help us with the purchase. Great guy! The bar stools are nice and elegant. Experience was very smooth.
Very helpful. Kind. Upfront.
Aryana was my personal assistant into my mattress purchases and she was a nice and knowledgeable person and helped me to make the right decision
Aryana greeted me with a smile and let me look around without any pressure! when I was ready she answered all my questions with no problem. very friendly and knowledgeable.
Customer service was on point. Joe H. Was very attentive to what I was looking for. He made the furniture buying experience easy. Thanks again!
Aryana was so patient and a great help with furniture shopping. She walked us through all the different mattress options. We really appreciate her time and knowledge.
They have great collections and a wide variety of furniture & decor to choose from. Daniela was very helpful walking me through all the different choices and assisting me in choosing the most suitable options for my style. Would recommend this store!
Kendall provided excellent service to us. He was very knowledgeable about the products & we are very satisfied with our purchase. We can't wait for everything to arrive!
Yanlin was great at helping my husband and I find pieces we liked!! She took her time showing us items and let us know all the great deals they were having. Happy we made a purchase with her today!
Yanlin helped us out with everything we needed. She was very nice and non intrusive. We shopped until we found something we liked and she helped up get done the transaction quickly
Aryana greeted me as soon as I walked in told me about their deals and payment options. Very professional and knowledgeable!
Joe H was great
My husband and I were looking for a bedroom set and Aryana was very helpful. She recommended we get fitted for a bed and she was so knowledgeable and patient with us telling us about the different types of mattress and also financing options! We did not purchase today but will definitely come back to see her!! Make sure you ask for her for a great experience!!!
Joe H was really Nice with us during the all process to buy our Stuff at the Store
We have a great experience today at the store Joe H was very helpful
UPDATE—- stain from a piece of chocolate on the cushion within a month of purchase. Scheduled with technician. Will update with outcome. Great experience tailored to our needs— ask for joe! We found a great option, practical and beautiful, with no pressure, just the facts
Aryana was extremely helpful and patient in helping me find what I needed!
Yanlin was hands down the best person we could have asked to help us find our future mattress! We were upgrading from a low end mattress from college so we had very little knowledge going into our search. She took time to answer every question in detail and worked to get us the best deal. She also went over and beyond to attempt to calculate measurements for our house based on only photos and stage furniture (we should have had this prepared but we were not planning to purchase a couch this day). We are very appreciative of her time and patience. We also briefly worked with Fred who was just as great! He found us our dream couch that’s pet/kid friendly which is exactly what we need. Thank you both!
Joe was very helpful and not pushy.
Joe is amazing, he is patient and very knowledge with Ashley furniture and accessories. We are very happy with the furniture selections.
Joe was really helpful picking the entire furniture for our new house. He helped me for over four hours very patiently and made sure the furniture came on time. He went above and beyond in every aspect!
Joe H was great help to get what we wanted!
Rita was awesome today! She was so helpful and had such a wonderful attitude. She made the whole experience easy along with being fun! I definitely recommend this Ashley’s store and Rita especially!
I got this nice leather reclining couch you guys should ask for this girl named ariyana she helped me out by finding the best priced one
Very friendly and professional.
Aryana was outstanding in helping us find a couch. Above and beyond customer service, extremely understanding and knowledgeable! 10/10 would recommend to anyone.
Definitely the best place to go furniture shopping . Ask for Aryana she helped me find a sectional perfect for my family !!!!
Arianna is amazing!
Sales rep good. Prices ok. Delivery time works but I don't need 3 emails and 2 text messages to confirm the delivery date/time or you cancel. Pain in the neck but otherwise everything else was good.
Aryana was great. Totally recommend working with her
Aryana from B’ham is the best - Roll TIDE!!!
Rachel did an excellent job at helping me find my new couch for my new apartment!
Joe and Aryana were extremely pleasant and helpful! You should definitely ask for either of them for your home furniture needs!
Joe was the best and helped us find the couch we had bee searching for!
Joe H. Was amazing helping me get all the furniture I needed for my mom’s new apartment. Thanks!
Joe Hilts helped me today with purchasing a bed. He was extremely helpful abs knowledgeable about the split King bunkie board that I would need for the proper support. Nice guy.
Outstanding customer service! Aryana was extremely helpful and knowledgeable.
Zang got us square away quickly once he answered our 100 questions with patience & professionalism! He’s 5-star Salesman and highly recommended asking for him. We'll be back for more furniture and will be asking for him. Thanks, Zang!
Joe H. Is a great sales person. Very patient and accommodating to what we were looking for. He wasn’t pushy at all and didn’t mind us changing our minds several times!! In the end as we were trying to match up items he found the matching piece on line for us and it was a done deal! Highly recommend Joe!
Aryana was wonderful, she greeted me when I came in, let me look around without pressure and was quick to assist when I had questions. She did a great job helping me with my purchase. Thank you 😊
Joe treated us like royalty. I can’t recommend Ashley‘s or Joe enough. We picked up a sofa which we love and we’re coming back for recliners!
yes joe!!
Joe and Lian were incredible. We went in looking for a mattress and I could not be happier with my purchase highly recommend this Ashley for mattresses and furniture purchases
Joe was courteous, professional, and made this experience easy!
Joe was amazing trying to give mule as many possibilities he could! I appreciated everything
(Translated by Google) Daniel, excellent salesman, very attentive and helpful.! Ask about him so he can give you a good discount and service! (Original) Daniel excelente vendedor vendedor, muy atento y servicial.! Pregunten por el para que les de un buen descuento y servicio.!
Aryana was very knowledgeable and friendly!
Excellent service sales person was very informative very professional very courteous. Next time your at Ashley furniture ask for Samantha. She’s your go to sales representative
DO NOT purchase furniture from this company. If you are unable to work a recliner and close it yourself and you are unhappy with it they will REFUSE a return or exchange. They do not want you to be happy. This is by far the worst company I have ever dealt with!
Joe H did a great job going into details . I loved his attention and outstanding customer service. I am coming back!
Joe did an awesome job helping us find the right sectional. Even help up reconfiguring the sofa to get the right size. Highly recommended!
Joe was great! Patient with our crazy toddler and our indecisiveness. My husband and I have very opposite taste and he helped us find a middle ground! 😃 very happy with the service!
Yanlin was super sweet to us from the minute we walked into the store, very knowledgeable and patient.
(Translated by Google) Marlon excellent service (Original) Marlon excelente servicio
I happened to be browsing around for a bedroom set and found this Ashley store on Columbus dr and Dale Mabry in Tampa. My wife and I needed help picking the right choice for one of our bedrooms in our house and then we met Zang. He was very professional and well trained for his job. Even though we didn’t buy anything, I would like to give shout outs to him for his assistance throughout the process. I highly recommend this salesman to anyone looking for the perfect piece of furniture to make your home look great!
Aryana was excellent and completely thorough! After speaking with her, we didn’t have any unanswered questions and felt so happy she was the one to take care of us! Make sure you do yourself a favor and ask for her assistance when you go into Ashley Furniture :)
Joe was very helpful and knowledgeable!
Joe was great! Big Help!
(Translated by Google) More basic furniture, good value for money and great service! Joe gave us all the attention we needed. (Original) Móveis mais básicos, custo benefício bom e atendimento ótimo! Joe nos deu toda a atenção necessária.
Joe was excellent, very attentive and patient!!!
Complaint about your product/service. I recently bought a bed set (bed frame, dressing, nightstands, and box spring) on April 06,2024. The product was delivered yesterday 4/10/24 and it turned out that the spring box is too tall for the actual bedframe. We went back to the store today first thing in the morning to discuss the issue and ask for help. 1. Customer Service at your store was terrible, no one seemed to care about our issue. Even though we tried to escalate the problem, the only answer we received was "Sorry, nothing we can do about it" 2. Poor Policies: we are not asking for a refund, we were only asking for a solution and the answer we received is "you have to buy another one" 3.The sales person never showed us the box spring or even allowed us to choose one. We trusted what she provided. We trusted your company and your product to be high quality for what we paid. It is very sad and dissapointing to receive no support from your product or store.
Great customer service, Joe was able to get me what I was looking for!
We just bought our first home and Joe was very patient, kind and knowledgeable! He helped us pick our perfect match!
Joe is awesome love working with him!!
Rachel was super helpful in helping us pick a couch for our first apartment! She answered all the questions we had and let us really decide which couch was best for us. She was great!
Kendall Bryson was fantastic right of the start. Very patient and really knew all the information on everything. We’ll be back for more Edit. After receiving our furniture, we noticed that they sent us an obvious used floor model coach and movers and tech they sent out 3 weeks later agreed. I informed them of this the day of delivery and they said they would make it right. Almost a month now and they won’t replace it or even talk to us. I’m in process of filing a law suit against Ashley , the store manager, and salesman because they think they can’t give us a dirty user coach when I paid for new one. I accepted at time of delivery with their word they would handle it. This is our new home and family and they have tainted our start with screwing us with this fraud. Please do not buy anything from them. They are scammers and liars and will get you too. See you in court.
Rachel Muino helped us out this evening and she’s been fantastic!!! The store was closing and they didn’t even flinch. They walked with us, helped us out and completely were a pleasure to work with! I would shop with Rachel again anytime!
(Translated by Google) Nubia & Mohamed excellent service and work to help us adjust to needs and budget (Original) Nubia & Mohamed excelente atención y trabajar para ayudarnos a ajustarse a necesidades y presupuesto
Joe was very helpful and provided exceptional service when I needed to upgrade my sofa. Thank you Joe!
I called and spoke with Kirk about a specific piece of furniture. Once he figured out I was going to be picking it up myself he took the time to direct me to a closer store near the warehouse to make it easier on me rather than making a sale! Very easy buying process and picking up!
Joe was very helpful, great experience.
Yanlin was very helpful! I needed to buy a bed, mattress and sofa and she helped show me all the different options and was very pleasant to work with. Highly recommend!
Went to find a bed to match my grey dresser. The one advertised was more brown than grey. Didn't purchase anything. Still looking.
Beware, they have updated their terms and conditions to include no returns, no 3 days anymore!! I paid $1,200 for a chair that was too big. I called 3 corporate stores and they said they wouldn’t even let me replace it with another item! The sales person had me zoom through T+C’s on a call, so I assumed they had the same 3 day policy as a year ago. The management and Ashley Corporate did NOTHING for me! They sent me an email basically saying “Thanks for understanding were not going to do anything”. It is really sad that Ashley corporate doesn’t care if the piece is right for your home, they won’t even allow a switch of equal or lesser value. We work so hard for our money to spend it there and then they care nothing for their customers. Go somewhere that has a return policy and cares about the customer’s sentiment upon delivery of a major purchase!!!!
Joe was great, very professional.
Joe h was amazing he help us so much piece together the perfect look within our budget at first I figured it out of my budget but he help me create the perfect look for my price range no pressure
Kirk is amazing. Very helpful and professional while keeping it fun and making a cumbersome experience enjoyable. Highly recommend asking for him when mattress shopping!
Kirk is the best person on the floor, he helped my mom find a mattress with ease. He’s such a people person, we love him!!
Friendly, knowledgeable and made shopping easy.
Joe H. Was extremely helpful and patient with us while we explored mattresses. It made shopping enjoyable. In the end we purchased a mattress we love, a protector, and a night stand!
Awesome service from Joe H.
Customer service was excellent,it was a new Spanish girl I think her name was Daniela and she was so patient with me ,she took me around and showed all my inquiries one by one
Zang is awesome!!!! Great sales guy. Very knowledgeable and patient. He also showed us some amazing mattresses.
Zang was awesome!! Thank you so much for the experience.
Buyer Beware! We could not decide between two living room sets. We were lead to believe that we could "check out" the furniture in our home and potentially exchange it for the other within 72 hours of delivery. In fact the 72 hour period ONLY covers replacing damaged furniture. The policy on paper is No returns or exchanges for any reason. Had we known our decision was final, we would have kept the delivery people longer but they appeared anxious to move on to the next delivery and we thought we had time. Our advice: Shop elsewhere. But if you shop at Ashley's be weary of slick salesmen and impatient delivery men.
HORRIBLE HORRIBLE quality and even worse customer service. Bed broke within a year. Bought an extended warranty which they tell me they no longer use so it’s out of their hands. I call Ashley furniture customer service and they don’t understand anything you are saying because they barely speak English. They have a random persons address on my account and I keep telling them that’s not my address and they say they can’t help me since I can’t verify the address. What a joke of a company. I’ve bought over $10k worth of stuff here and none of it is lasting. Better off going to Rooms to go and actually getting quality furniture.
Aryana helped us and she was amazing! Very friendly. Go see her!
Samantha was amazing to workl with will comeback !
Came here to get a mattress and Aryana was amazing! She made my anxiety subside with how much knowledge she had about the different types of mattress available. She worked with me on my budget and found me the perfect mattress! I couldn’t be happier!
(Translated by Google) Rachel the person who helped me and It was excellent 5 star service 🌟 (Original) Rachel la persona que me atendió y Fue un excelente servicio de 5 estrellas 🌟
Rita helped me as soon as I stepped through the door. She answered all my questions and found the right mattress to go with the bed.
(Translated by Google) Rachel what a beautiful young woman you are. You gave us excellent attention. We were delighted with our purchase Thanksssss (Original) Rachel que hermosa jovencita eres. Nos brindaste una exelente atencion. Salimos encantados con nuestra compra Graciassssss
Joe is awesome
Zang was amazing! He helped my mom find her dream mattress and made the process so easy. Really recommend him!
(Translated by Google) Daniel, excellent seller, 100% recommended. Ask about him.. (Original) Daniel excelente vendedor 100% recomendado. Pregunten por el ..
Excellent personal attention from Joe. I got exactly what I needed for my office, at a great price. A very pleasant sales experience.
Rita was fantastic- she explained all of the features and was very professional during our purchase and will definitely be back for purchasing again from her.
Zang is a great salesman if you’re looking for something-specifically at Ashley’s furniture- He’s not pushy like a lot of them can be. However he is ready to help you when you’re ready.. I didn't have to wait long for service..
Zang was awesome!!!! And manager Roxy was awesome also!♡♡♡
Cade was awesome to work with! Answered all of our questions and helped walked us through all the different options available. Never felt pressured or anxious to make a decision! Loved this location (West Jordan) vs the Draper location.
Samantha was wonderful and let us look and stood by until we needed her.
Omar was amazing ensuring that we got exactly what we wanted for our new home. He was extremely helpful and knowledgeable. Omar was on a mission to find exactly what we were looking for and he did exactly that!!!
The best, amazing service, I highly recommend Joe
Rita was fantastic. She wasn’t somebody that hounded us and let us look on our own and when we had questions, she helped us find the perfect sectional for our new home.
(Translated by Google) Daniel excellent seller (Original) Daniel excelente vendedor
Joe did an amazing job! However, their delivery has been awful. They rescheduled our delivery that was supposed to be on the 29th to the 3rd. I told them I had work and I couldn’t be home before 4pm. They said we can’t do anything about that. I asked to speak to a supervisor and I was waiting for 20mins on the phone. This has been the worse customer service ever.
I was visiting Ashley today, and Joe Hilts was very helpful and attentive. I am very happy to get my dream bed. Thank you for helping me very professional.
Chris was very helpful and knowledgeable.
(Translated by Google) Excellent attention!!! I found what I needed. Super happy with my furniture 🥰😘 Thank you Daniel for your attention (Original) Excelente Atención!!! Encontré lo que necesitaba. Súper feliz Con Mis Muebles 🥰😘 Gracias Daniel Por tú Atención
Joe H was awesome. Very patient. Very helpful. Excited for my new couch. Thanks Joe!
I could not even explain how exceptional the service was here!!! I told them what I wanted and they made sure it happened! I got a rare bed & they were excited to help meet all my needs! I wanted soft and they gave me PLUSH! I’m in love with the bed I tried out Chris was AMAZING! super sweet and friendly greeting me with the brightest smile right at the door! Such a great personality as well as Michael he was so knowledgeable and helped every step of the way to make sure this customer was happy!!!! Kirk & Kendall got me to come back & happy I did such great people!
Aryana was great. Super helpful and answered all my questions. I recommend anyone who visits the store ask for her.
Joe was really helpful and kind, everything was perfect
Rachel Murino was so helpful helping me pick out furniture for my new apartment. So patient and friendly and well informed about the furniture, cleaning, and delivery. Thank you! I will be back!
(Translated by Google) This store offers quality above all. (Original) Esta tienda ofrece calidad sobre todo.
Samantha was AMAZING! GREAT SERVICE! she was so helpful and helped me bring my vision to life!
Was amazing service. DANIELA was new and helped me so much
Zang was great
Zang was AWESOME!
Omar did an amazing job! He was efficient and helped with decision making to best suit my preferences while being honest. Thank you, Omar.
Keandel did a fabulous job helping us find the furniture we needed. 5 stars !
Wes and Joe were extremely courteous and helpful!
Sang was very helpful and knowledgeable!
Rachel Muino is an amazing salesperson. She worked hard to get us the best deal on our furniture. We are thrilled with our purchase
Samantha was great and very helpful.
Zamg was very helpful! Thanks again
Great experience with Joe today
Joe , did a fantastic job. I appreciate all he did
Cpt. Kirk was awesome, he assisted with showing sectionals for my new house.. thanks for the assist.
Joe was great. He made sure to check in with me while I was shopping. Made check out quick and painless. He's why I continue to shop with Ashley furniture.
(Translated by Google) Rachel is a magnificent, very charismatic salesperson who knows all the product information very well. (Original) Rachel magnifica vendedora muy carismatica y domina muy bien toda la informaciin de los productos
Aryana was fantastic sales person!!!!
We had THE BEST employee (Aryana) help us with our sectional couch! From the color, recommendations and overall knowledge. All with in 15 mins of the store closing. Can’t wait for the couch to be delivered Friday!
Rachel was very helpful, did not chaise us around and did her job very professionally.
Omar is the best
I had a great experience with Ashley. My sales person was cordial and friendly without seeming forced. He listened to what my needs were and helped me find the right sofa. I am pleased and thankful.
Very helpful
Rita was very professional! Product Knowledgeable and listen to what we were looking for.
I was helped with lovely Samantha,she helped me to find a good bed and mattress,thanks her a lot
Aryana did such a great job helping me find the perfect couch! She was very friendly and patient and made the process smooth and enjoyable!
We had excellent attention from Jhon
(Translated by Google) Rachel was very friendly and helpful!! If you are looking for furniture or mattresses, don't hesitate to ask about it!! (Original) Rachel fue muy amable y servicial!! Si estás buscando por muebles o colchones no dudes en preguntar por ella!!
Kirk was fantastic to work with!
Special Shout out to Ms. Aryana W. Thank You for helping me with my New Furniture Selection. I’m new to the area. Definitely appreciate your help. Thank You.
Funny guy and very helpful - nick
Rita did a great job with my wife and I, was very knowledgeable, extremely patient and provided all the information we needed to help us with our purchase. We will definitely come back to see her with any future needs!
Rita was amazing. She was really patient with my husband and I as we weighed out all of our options. We ended up leaving with purchases we were really comfortable with. Can’t say enough good stuff about Rita and this Ashley location
Joe was awesome and professional. He helped us chose the perfect table for our home.
(Translated by Google) Daniel, excellent seller, 100% recommended. We will return for him. (Original) Daniel excelente vendedor , recomendado 100%. Volveremos por el.
Rachel did a fantastic job
Joe H was very pleasant to work with on our search for an entertainment and we are happy we found what we were looking for.
The sales person Joe H was a great help and we were able to find what we wanted at a great price.
Zhang was super helpful and professional
ZANG was awesome!
(Translated by Google) I was attended to by Daniel! Don't hesitate to ask for their help! Excellent seller 👏😊 (Original) Fui atendida por Daniel! No duden en solicitar su ayuda! Excelente vendedor 👏😊
Thank you so much Daniel our sales agent! Your response to our specific needs was everything to us!
Thanks to Daniel for helping me decide. Excellent seller
(Translated by Google) Daniel Olivier the best salesman the store has!!! (Original) Daniel olivier el mejor vendedor que tiene la tienda!!!
👍👍👍👍👍👍👍,
Omar helped us out and was amazing! Highly, highly recommend!
Rita was amazing! She gave me space to look around and figure out what I wanted before helping me with the details of my purchase. She was so kind with my ever changing decisions and made sure to make what I wanted happen.
Omarnwaa super knowledgeable, kind and patient!
We had an amazing buying experience with Kirk! Very informative and easy to work with.
Kendall was awesome!
(Translated by Google) The salesperson Rachel was very patient with us, responded to all our concerns, very friendly, super recommended salesperson (Original) La vendedora Rachel Nos tuvo mucha paciencia, respondió a todas nuestras inquietudes muy amigable vendedora super recomendada
Joe was so helpful and made buying our dining set simple!
(Translated by Google) Rachel was very attentive, she was very patient with us and showed us everything we asked in detail!! She is the best!! We are very happy with the purchase we made (Original) Rachel fue demasiado atenta, nos tuvo mucha paciencia y nos mostró con detalle todo lo que preguntabamos!! She is the best!! Estamos muy contentos con la compra que hicimos
Samantha was super helpful. Thank you! We are excited for our new couch
Joe H showed us around the store and helped us find reclining couches to meet our needs. Highly recommend!
Joe was great! Would gladly come back and purchase from him again
Zang is amazing and was extremely helpful and nice ☺️
Samantha was very helpful and knowledgeable!
RITA GREAT PERSON TO WORK WITH. WILL SEE HER SOON AGAIN
Omar was great, when I expressed that my budget was a little lower than what we were looking at, he immediately started showing me items in my comfort zone and worked with me to find exactly what I needed. He was amazing and I really appreciated his service!
Worked with Omar and he went above and beyond to ensure we got everything we needed for our home.
(Translated by Google) Rachel is an excellent salesperson, she explained everything to us very well. He helped us with credit. We loved her taking care of us. Thank you for everything. (Original) Rachel es una excelente vendedora, nos explico todo muy bien. Nos ayudo con el credito . Nos Encanto a ella nos atendiera.gra ias por todo.
Zang
Aryana was amazing!! She made our experience finding new leather chairs for our living room super easy - even with our toddler who was totally done with furniture shopping. Go see her!
Daniel is amazing! He was so patient and gave us great ideas to decorate our new home. He made my husband and I feel like family. Great customer experience and great service ! Thank you Daniel !
Yanlin did a great job directing us to the couch we so needed in our newly renovated space.
Rachel was so helpful with furniture and mattress shopping!
Rachel M. Provided great service and helped pick out numerous items that all look great!
Zang was brilliant and very helpful!
Walked into Ashley’s today and was greeted with excellent customer service by Aryana. She was very professional and was able to answer all questions I had. Very knowledgeable! 10/10 recommended & will return
Rachel is a Hard worker, she did an excellent job. Very nice.
Thorough explanation of the product (new mattress) based on my desires. Patient sales agent in-store and had it delivered the next day.
Zang was a true delight to work with. He was patient, attentive and went above and beyond to ensure my husband and I got exactly what we needed. Keep up the great work!!
Yanlin was wonderful. Very helpful!!!
Joe was very knowledgeable and approachable. He was also very helpful helping wife when husband was not!
Joe was very helpful
,very attentive, professional ,all around good sales person her name is Aryana
Joe did an excellent job helping us with our furniture choice, will be back.
So after telling me you would send a technician out to take a look at the damaged piece and to see if it could be fixed. You have now told me that i have to bring the whole piece back for a refund or to reorder a new one. Thanks for the great customer service! Two separate times I was told you would schedule a technician to come out and now that it's time to schedule, we have to bring the piece back. I'm regretting ever stepping foot in Ashley Furniture.
Joe was extremely helpful and made the entire furniture shopping experience super easy!
Joe at Ashley furniture was super informative and friendly. He made me very comfortable about my purchase. I will definitely seek his help any other time I am at this store
(Translated by Google) My experience was amazing, I worked with Rachel. She is super attentive and kind!! (Original) Mi experiencia fue increíble, trabajé con Rachel. Ella es súper atenta y amable!!
(Translated by Google) Rachel was very friendly and helpful. If you need any furniture or mattress, don't hesitate to ask for it!! Very good experience (Original) Rachel fue muy amable y servicial. Si necesitas algún mueble o colchón no dudes en preguntar por ella !! Muy buena experiencia
Joe was great, we came back several times asking nearly the same questions each time. He was very patient and knowledgeable.
Needed a self-rising lift recliner for my 91 year old mom, and Joe was super helpful and knowledgeable. In and out of the store in 15-20 minutes with chair to be delivered. Easy peasy! Great experience!
Yanlin was very helpful, thank you!
We couldn’t have asked for a better experience! Omar went above and beyond from beginning to end on my daughters purchase for a new bed! He is very knowledgeable, patient and has a great personality to ensure you are confident in your purchase. Well done.
Omar was very kind and helpful! Thank you so much for the fun experience with the beds!
My experience was great especially Omar! He was very helpful and kind
Joe was kind and very communicative
Ordered a couch over a month ago, was told it’s in stock. Date was rescheduled 2 times. Finally, a month later it arrived but with only 2/3 pieces of the couch. So now I have half a couch and no answers. Have been on phone calls for 2 days now and no one can help me. They’re planning on delivering the other piece within the next week since their deliveries are booked but I don’t understand how I’m not prioritized since it’s not my fault the couch is missing a piece. For almost $3,000, it’s ridiculous how I have to deal with this. Update: they have to come back a 3rd time because they forgot the couch pillows.
We experienced the utmost amazing customer service with Rachel! From the beginning she was very helpful, professional and knowledgeable. She pointed us in the right direction of what we were looking for, and was incredibly patient with us, as we changed our minds pretty often. Even 2 hours after closing, she still gave us the help we needed without feeling that she was pushing us out. I cannot express my gratitude enough. I would highly recommend her for your home furnishing needs.
Thanks Rachel for all your help today getting my mattress today!
Yanlin was great and so helpful!
Omar was the best he was so helpful and got me everything I needed! Nice store great employee!
Joe is exceptional. He patiently demonstrated the recliners I was looking for and showed me alternatives. He was a pleasure to work with and made me have a very pleasant shopping experience.
Great service by Rita, she was awesome and helped us find exactly what we needed. Great satire, great location, great sales person. Thanks Rita!!
Thank you, Joe, for your fantastic service
Our experience was great. We were able to look around and decide what we were interested in before our salesperson offered her assistance. She was pleasant and knowledgeable. She offered suggestions and explained the purchase options we had with no pressure.
I'm delighted to share my positive experience with Ashley Furniture. The staff was exceptionally helpful, friendly, and cheerful throughout my shopping journey. Their commitment to excellent customer service made the entire process enjoyable and stress-free. I highly recommend Ashley Furniture for their outstanding assistance and welcoming atmosphere.
Samantha was fantastic! Very helpful and knowledgeable
Yenni she is very kind
Joe was incredibly informative and helpful with our visit to Ashley’s. I recommend anyone who is looking to add to their home, to checkout Ashley’s on Dale Mabry
Joe was so helpful in helping us pick out furniture for our new home, definitely recommend!!
Rita was amazing. Thanks!
Kirk did an excellent job with assisting us on finding a new couch for our home. Very friendly, kind, and informative!
Nick made the entire shopping experience very pleasant. He was able to answer all our questions.
Very knowledgeable. Not pushy. Thank you. YANLIN
Kendall was very helpful. I knew what I wanted and he directed me to an awesome desk
Zang. Was very knowledgeable and helpful
Omar was friendly and efficient. Helped us get in and out with no fuss or muss. Excellent service.
(Translated by Google) Excellent atention (Original) Muy buena atención
Gianna has been the best sales person I’ve ever had. She seriously went above and beyond and had the best attitude helping me on my new apartment furniture and helped me with the financing as well! EVERYONE SEE HER!!
Zang and Joe helped us out today from Ashley's. Mike helped us out from Acima.
Zang and Joe helped us tons!
Rita was awesome! Listened to everything we needed and wanted. Never pushed. Gave us space to think. And in the end we got everything we needed! Great experience Thank you
Yanlin was the best sales person I’ve ever had! Sold me a lux breeze tempurpedic and I have never slept better in my life!! She was so informative and helped me with the financing as well, I will be back for my whole home :)
Had a great experience at this location. Samantha helped me out and helped me find a great sofa with no pressure to buy. Very easy process with her. Thanks !
We had such a great experience working with Kendall!! He’s so professional and knowledgeable about his products that he was able to find us the perfect sectional couch so fast! Thanks again Kendall!!
Yanlin was such a great customer service rep! She immediately greeted me upon arrival and helped me throughout the process. She continuously checked in on me and helped me find what I was looking for.
(Translated by Google) Excellent attention. Rachel advised us carefully and the attention in the sales room was a sign of teamwork and focus on personalized customer service. (Original) Excelente atención. Rachel nos asesoró de forma esmerada y la atención en la sala de ventas fue muestra de trabajo en equipo y enfoque en atención personalizada al cliente.
(Translated by Google) Daniel the most attentive and helpful..! Excellent (Original) Daniel el más atento y servicial..! Excelente
Our experience was amazing. Our salesman Kirt was so helpful, knowledgeable and personable. He listened to our needs and wants and totally delivered. He treated us the exact way he would want to be treated. 10 stars.
Rachel very professional and knowledgeable Great Service
Joe was great!
Joe was great!
Daniel did an excellent job as a salesman. His customer service skills were par none. He made us feel welcomed from the get go, he made himself available and visible without crowding us, and he showed he had in depth knowledge of the products, policies, and services the store had available for us. So much that my wife felt comfortable buying on the spot, which is something she normally does not do (especially when it comes to furniture!). On a 0-10 scale I give him a 20!
Yanlin was very efficient and patient with us the whole process 💪
Joe was great helping us pick out our furniture! He was patient and very knowledgeable. Definitely ask for Joe!!
Joe H was excellent and very knowledgeable about the products and options available. He was accommodating to our special requests and needs. Thank you for your help!!
(Translated by Google) I regret having bought my furniture in that store, Omar treated us very well, however when the furniture arrived at home, after three weeks the furniture had problems, the corner cushion was coming off and the two in the middle were sinking in such a way. that they hurt your legs, we went to the store and a customer service girl took a note and told us that they would come to our house to check the furniture, that person never came to check the furniture, suddenly they sent us an email asking for photos, We sent them to them and they didn't give us a response, this whole nightmare took more than three months until we decided to send an email to ask what was happening, they finally answered us and agreed that they would send a person to inspect the furniture, that person came to home and saw that the furniture is damaged. To our surprise, we received an email saying that the furniture we bought was damaged due to use. We went to the store again to ask them why they sent us that email, if the furniture barely lasted a month and had problems, the answer was; We can not do anything. It took Ashley months to address our claim. We feel cheated and now we are paying for a piece of furniture that is useless. One of the things that we did not give much importance to was that the people who brought the furniture to our house for the first time told us that these furniture are being returned due to poor quality. (Original) Lamento haber comprado mi mueble en esa tienda, Omar nos atendio muy bien, sin embargo al llegar El mueble a casa, a las tres semanas el mueble presentó problemas, el cogin de la esquina se salía y los dos del medio se hunden de tal manera que te lastiman las piernas, fuimos hasta la tienda y una chica de atención al cliente tomó nota y nos dijo que vendrian a nuestra casa para revisar el mueble , esa persona nunca llegó para revisar el mueble, de pronto nos enviaron un correo pidiendo fotos, se las enviamos y nada que nos daban respuesta, toda esta pesadilla tomo mas de tres meses hasta que decidimos enviar un correo para preguntar que estaba pasando, por fin nos contestaron y quedaron que enviarían a una persona para inspeccionar el mueble, esa persona llegó a casa y vio que el mueble esta dañado. Para sorpresa nuestra nos llego un correo donde decía que el mueble que compramos se daño por uso. Fuimos nuevamente a la tienda para preguntarles porque nos enviaron ese correo, si el mueble apenas duró un mes y presentó problemas, la respuesta fue; No podemos hacer nada. Ashley tardo meses en atender nuestro reclamo. Nos sentimos burlados y ahora estamos pagando un mueble que no sirve para nada. Una de las cosas que no le dimos mucha importancia, fue, que las personas que trajeron el mueble a nuestra casa por primera vez nos dijeron que esos muebles los están devolviendo por mala calidad.
After visiting several furniture stores , we decided to purchase our furniture from Ashley. Loved our advisor Omar Karzoun , who was personable, friendly and very patient with us. He answered all of our questions and beyond !!! Will definitely recommend Ashley Furniture to friend and relatives.
People are very nice,furniture a little expensive
Just make sure you look at the receipt prior to leaving the store. They will charge you for unwanted protection plans and act like they are included in the regular price.
Kirk was a fantastic help!
We love Zang at Ashley....great experience..relaxed style...ask for Zang...very knowledgable and efficient with paperwork
Daniel did an excellent job today with me. He helped me to pick out an amazing mattress that would help me with my lower back problems while offering me a great deal as well as financing so I can finally get something comfortable. If you ever go to this store please ask for Daniel he’s they guy you want to go to he’s friendly, welcoming and very knowledgeable about all the products while catering to your needs.
Samantha from Ashley Furniture is simply outstanding. From the moment I walked into the store, her attention to detail was impeccable. Her knowledge about mattresses and her willingness to help me find the perfect one for my needs was impressive. Not only did she assist me in choosing the ideal mattress, but she also made the entire purchasing process smooth and stress-free. Her kindness, professionalism, and dedication to customer service are truly admirable. Thanks to Samantha, I now have the mattress of my dreams and a shopping experience I will never forget. I highly recommend Samantha at Ashley Furniture to anyone looking for an exceptional shopping experience and first-class customer service.
Rachel Muino demonstrated a few incredible mattresses. No pressure. Very knowledgeable. Highly recommended!!! Thanks, Rachel
Rachel Muino was super helpful and informative when looking at mattresses. Helped us to narrow down our options with no pressure to buy. Very great experience. Thank you
Came in a few weeks ago and meet with kirk fell in love with the first couch he showed me after i described to him the vibe i was going for. I decided to keep looking at other options and ended up coming back and kept in great communication with him over the phone so that we were ready to checkout right away!
Kirk helped us pick out our dream couch for our first home. Highly recommend this place and kirk
Nzang is the best sales rep. Highly recommend him to anyone
Zang was the best sales person ever. Knowledge about mattress was fantastic. If you need a mattress go ask for zang!
Joe was AWESOME!!! He was patient and very professional.
Got furniture for the new home. Yanlin was our sales rep and did fantastic job.
Joe was very knowledgeable and helpful!
Omar was so kind and helpful over all , definitely made our experience and purchased quick and effective .Definitely your person to help you when you guys visit.
I highly recommend Rachel as she was a tremendous help throughout the process of picking out my furniture. Very friendly, will defiantly be back and ask only for her. Excellent sales person.
Rita was awesome, super helpful and nice
Nzang was extremely helpful and made the process of purchasing our new couch effortless!
Zang, is A great sales man Very courteous and well mannered ! Thank You! Sir!!!
Daniel was absolutely amazing and helpful
I don't have enough words to express my gratitude towards Daniel! From the moment I stepped into the store, his professionalism and passion for design were evident. Daniel not only sold all the furniture for almost my entire house, but also acted as a brilliant designer, helping me coordinate each area with impeccable style. His ability to take paper and pencil and turn my ideas into a beautiful reality exceeded all my expectations. Not only that, but his attention to detail and tireless dedication will ensure that every corner of my home shines with elegance. I have returned to the store on several occasions, and Daniel consistently proves why he is the best salesman around. Thank you for your exceptional work and unparalleled commitment to excellence.
An exceptional shopping experience with Daniel! His Venezuelan charm and contagious humor made my shopping experience unforgettable. He attended to me with professionalism and warmth, providing top-notch service. His attention during the night was impeccable, and I am completely satisfied with my purchase. I would recommend Daniel to anyone looking for a truly exceptional shopping experience! Thank you, Daniel, for your excellent service!
Surprised by the bad customer service they have in this store. Simply surprised. I went shopping, since I don't like to waste the time of the sellers because I was too. But since I entered the store I was attended by a Venezuelan boy, being Venezuelan I felt confident. But what was my surprise? While I was looking for what I needed and asked for availability, on 3 occasions he left me alone, left, picked up the phone, wrote and laughed I think I took pictures, I'm not sure, I was talking about the internal communication system they have in the store. They saw me and laughed. I felt really well discriminated against. To be a seller he has a lot to do, when I enter a store it is to buy. I decided to go and buy somewhere else. Paisano, terrible attention of your par
Great experience, great quality! Ask for nick, he’ll get you a nice deal!
Rachel did a wonderful job showing us all of our requests. She was very patient and efficient.
Recently purchased a mattress here and Rachel was so helpful! She explained the benefits of each mattress and made the experience fun.
Omar Karzon did a fantastic job of helping us
Went to the Wesley Chapel location got service not worth buying there. Decided to stop at the Dale Mabry location and Rachel answered every question that Wesley Chapel could not or would not. Come in here and don’t waste your time elsewhere.
Yanlin and Laz got me right with a New bed set and Mattress.
Sam was super helpful! Thanks for all your help
After a long search for matresses, Rachel was a great help finding a mattress!
Yanlin and Laz helped out tremendously with all of my needs.
Omar was such a huge help in finding what we needed. He didn't pressure me or try and sell me things I don't want. He gave us our space to walk around and look at things. Great experience. Will definitely buy from him again!
Kirk was amazing!
If you are looking for furniture to complete any room in your home, please don’t hesitate to make the trip to Ashley Furniture and ask for Kirk! I promise you won’t be disappointed! My husband and I went to several other stores and this was by far the best customer service we experienced. The quality of the furniture was far better than what we had previously seen in other stores and the customer service was exceptional. No gimmicks, no over the top sales pitches. Kirk listened and understood what we wanted and made the purchase easy! I will not go anywhere else or deal with anyone other than Kirk for future purchases. Thank you for being genuine and sincere. It was a great experience! Looking forward to seeing our bedroom complete and we will be back to complete our living room in the very near future!
Joe helped us find a sofa.He was kind, professional, answered any questions we had and was very patient as we searched for what we wanted.
Kendall helped us pick out exactly what we needed. Friendly and efficient
Great experience, Kirk was very helpful assisting us with a bedroom set.
Yanlin was fantastic!
Samantha was awesome! Very patient and helpful. Definitely coming back to shop with her again.
Samantha was very nice to work with ! Will definitely be back shes the best sales person
Samantha was fantastic to work with very helpful and knowledgeable about all the products I inquired about.
Kendall was amazing!!!!! So nice and caring!!!!
Daniel Olivier, super attentive, kind and good salesman, I couldn't get everything we needed. Recommended
(Translated by Google) Pleased with Daniela for her work Self-knowledge. Honesty. Collaborative spirit. Good communication. Responsibility and reliability. Empathy. Modesty. Positive attitude. (Original) Complacida con Daniela por su labor Autoconocimiento. Honestidad. Espíritu colaborativo. Buena comunicación. Responsabilidad y confiabilidad. Empatía. Humildad. Actitud positiva.
Gianna was awesome and knew everything that there was to know about our inquired furniture!
Kirk is the best. Every time I come into the store he’s always very helpful.
Samantha was awesome! She gave me the space to look around but was there when I had questions. I didn't want my credit run since I'm closing on a home and she told me about their Acima purchase option that didn't affect my credit. Highly recommend.
Went in today to get a sectional and dining set. Nick was so helpful and knowledgable. He helped us look at all options that catered to our needs. We were able to get everything we wanted. We will definitely come back for other pieces we need in our new home. We recommend anyone who is in need of furniture to come check out the selections and speak with Nick.
Went to Ashley today to purchase a sectional living room set. Omar Karzoun was our first contact and helped us and was amazing. We explained what we were looking for and he understood and walked us around showed several sets so that we could find exactly what we were looking for. Thank you so much Omar! If anyone goes to Ashley make sure you ask for him. You will get great service and very friendly. BTW this is Ashley's on North Dale Mabry
Zang was great! He introduced himself and allowed us to look around without any unnecessary following and hounding down. I enjoy that he let us do our own thing. He sold us my favorite couch and I would definitely recommend him to everyone who shops here!!
Zang was so cool and helpful. He give me a piggy back ride around the store to look at couches since I had just gotten out of knee surgery. I even asked if he had any REDBULL with him because I was tired and he ran to Wawa and got me two sugar free. How did he know I couldn’t have sugar ? I don’t know but that is what makes him so amazing. Thank you Zang for your help!
Had a great experience with YanLin today! Got us hooked up and out the door very quickly
An extraordinary experience, the quality of the material is a testament to Ashley dedication and passion to provide a remarkable customer satisfaction, thank you Mr. Daniel Olivier, for your patience and guidance
Samantha was amazing she made buying a couch so simple, she was the best!!!
I am absolutely thrilled with my recent purchase! The quality of the pieces is exceptional and the customer service was extraordinary thanks to Daniel guidance. I highly recommend this store to anyone looking to upgrade their furniture. 5 stars and I will definitely be back in the future
Joe was extremely helpful. Not pushy, just informative. Helped to provide us options for the different styles/spaces we are getting set up in our new home. I’ll definitely be sending friends and family Joe’s way and will be back in the future for his help!
Omar was amazing! Loved having him help me with my furniture !!
Zang was awesome!!! Extremely helpful!!
This might go to Place as an interior designer to furnish homes on a cost-effective budget. The quality is good and my sales professional is the best brings me right to what I need each time or offers me options that work her name is. Rachel Muino… She’s the one and only one to go to at this location. Trust me as an interior design professional she is got the touch. !
Kendall was the associate that helped me. He was very friendly and helped me pick out someone great that fit my budget .
Yanlin was great and took the time to show me different options.
The salesman Kirk was extremely helpful and awesome to deal with. Recommend him highly
Sam was very knowledgeable about the pieces of furniture I inquired about, very professional, and made sure I was getting the best deal with options. My purchase was fast and smooth.
Zang helped us out and was very informative. He answered all our questions and gave us great customer service. We will definitely request his help for future purchases!
Kendall was very helpful and patient during our visit.
Joe was very helpful. He explained the store's layout and financing options quickly and clearly. He helped us find exactly what we were looking for.
Ask for Gianna. Simple, easy, very helpful experience.
Gianna wasn’t pushy. She showed us what we were looking for and we were pleased with our purchase.
Rachel helped me choose a wonderful sectional. She was knowledgeable and took me to the specific offerings that conformed with my preferences. I will definitely be coming back.
I ordered couch from this store, they told me it will be ready on January 25th then they called me and they said it’s not ready yet and they gonna deliver on feb 1st.. Today on 30th January they told me they have to reschedule again bc it’s not ready on the warehouse yet. They said earliest on feb 5th.. worst experience ever. I don’t have couch on my house bc of them
Worked with Omar at the N Dale Mabry store near the stadium. Could not be happier with our experience. Omar was a pleasure to work with…very helpful, personable and funny. He made the entire purchasing process enjoyable. Hoping the delivery goes as smoothly as the buying process.
Rachel was super helpful with our furniture shopping!
Omar provides excellent service guiding through the showroom floor exemplifying product knowledge and guidance. Next time you come in make sure to ask for Omar!!!
If you are in the market for furniture ask for Omar! He is professional and extremely helpful when picking the right piece of furniture. We have bought multiple pieces and he made each experience great!
Kirk from your Dale Mabry store was awesome..unlike your other stores wesley chapel no one called me back and I do not deal with Brandon..Ty Kirk
I had the pleasure of meeting and working with Omar Karzoun! He was professional, personable, and delivered great customer service. He is very knowledgeable of the products he sales and I am beyond happy with my purchases! (I am a repeat customer)!! Would highly recommend you asking for him! You wil not be disappointed:)
Thank you Rachel for helping me with opening a new account and getting a new bed frame replaced with warranty.
I came to the store today and the attention I received from Yanlin was amazing, she was patience, helpful and answered all my questions. Thanks!!!
The salesman in the Tampa store Joe was very helpful,patient and knowledgeable. Anyone who deals with him will be completely satisfied.
I'm delighted to share my positive experience with Joe, who provided excellent customer service while helping me choose my beds. His knowledge, patience, and friendly demeanor made the shopping process enjoyable. I highly recommend Joe for his outstanding assistance.
Roxy is the best and made amazing recommendations!
I was there the other day, and I had such a great time, Roxy was so helpful and professional and had so much patience with me because I was really indecisive. I would give it a 10 out of 10
Omar was great to us. Very helpful, friendly, and professional. We narrowed do n the perfect mattress together.
(Translated by Google) The fabulous store. Rachel super attentive. (Original) La tienda fabulosa. Rachel súper atenta.
(Translated by Google) Rachel helped me. (Original) Rachel me ayudó.
(Translated by Google) I loved the store. Rachel very professional 😀 (Original) Me encantó la tienda. Rachel muy profesional 😀
Yanlin was not only great but very professional..
Omar helped me purchase a couch and ottoman for my living room. He is very knowledgeable, patient, with great customer service—an all-around great salesman! He made the experience very smooth for me, and I will visit Omar any time I need new furniture for my home -:)
(Translated by Google) Excellent service!!!!! The best attention ! Very kind Roxy, who assisted me when making my purchase and made this process easier and less overwhelming! Many thanks for everything! Soon we will release new furniture 🙌🙌🙌🎉🎉🎉🎉 Excellent service!!!!! The best attention ever! Roxy, who assisted me when making my purchase was very polite and helpful and made this process easier and less overwhelming! Many thanks for everything! Soon we will be using our new furniture🎉🎉🎉 (Original) Excelente servicio!!!!! La mejor atención ! Muy amable Roxy, quien me atendió al hacer mi compra e hizo este proceso más sencillo y menos abrumador! Muchas gracias por todo! Pronto estrenamos muebles nuevos 🙌🙌🙌🎉🎉🎉🎉 Excellent service!!!!! The best attention ever ! Roxy , who assisted me when making my purchase was very polite and helpful and made this process easier and less overwhelming! Many thanks for everything! Soon we will be using our new furniture🎉🎉🎉
kirk was AMAZING! super friendly and helpful! made the experience very smooth!
Joe was great and helpful
I had an amazing experience with Omar Karzoun, he is awesome at his job and clearly takes pride in what he does. He was helping us find furniture for our home we just purchased. He went above and beyond, very polite and helpful. We will definitely be coming back when we start on the next room. Thank you so much for your help and making our home feel more like a home.
Omar assisted me in my shopping experience and made it such a breeze. He set the proper expectations on Direct ship item turnaround time, the no return policy, as well as if an item is damaged an attempt for repair by certified technicians will take place if not item will be replaced. Being upfront on all the answers assisted in the transparency and reality of what to expect. Delivery went well and all items were in tact and up to standards
Omar was an exceptionally knowledgeable salesman when my husband and I were shopping for our first home together. He had answers to all of my furniture questions as I wanted specific fabric for our couch. He helped us every step of the way and never once acted like we were a bother. I would highly recommend Omar for anyone who is searching for new furniture as he’s the best in the business
My experience working with Rachel was great 🙏🏻
Highly Recommend Omar as he was great to work with and really went above and beyond to secure our desired furniture and ensure top quality for all aspects of the sale. He also kept us well informed along the way about timing and next steps for delivery. It was a pleasure working with him and I would highly recommend him to anyone who needs to buy furniture. He’s your guy
Omar at Ashley Home store dale mabry was a pleasure to deal with. He took in consideration what exactly I needed and didn’t try to sway me in a different direction. If I had to deal with anyone again from that store it would definitely be Omar! Very personable and only wants what’s best for his client
Great service. Yanlin was very friendly and helpful!
Gianna was amazing! She help me pick my bedroom set. Very please with her help 👌
Yanlin was great!
Very helpful. Extremely friendly.
Joe was so helpful today! He helped us find exactly what we were looking for. Thanks, Joe!
Upon my arrival, a prompt greeting welcomed me. With a specific goal in mind – purchasing lamps – I identified the desired products. However, they required ordering, entailing a 10-day wait for delivery. The process felt antiquated; I yearned for the immediacy of acquiring the in-stock lamps. Perhaps my inclination towards boutique and antique stores stems from such experiences.
Best furniture experience ever. My salesman Joe was patient and informative. I will definitely be back and will refer family and friends.
Omar was very friendly and he helped us choose the best couch for us!
Joe helped us with choosing bedroom set and mattress, he was very nice and helpful. Very paciente and informative ! Furniture shopping can be stressful but Joe made the process smooth and pleasant!
Yanlin was amazing!!! Super helpful. Thank-u!
Bought a living and dining room set. Price was very reasonable. Salesman was lo pressure and was happy I had already an idea which set I wanted. The only criticism I have is that we were told the delivery guys would take our old couch which is not the case.
I had good experience with sales department, also with the delivery staff,.everyone were very professional 👌
Excellent to work with, helpful, cheerful, patient and lets you do your thing at the same time!
Joe was great ! Patient and knowledgeable. We bought a sectional and a coffee table Nice showroom and all around great experience.
Great customer service very pleased with the entire process walking into store
Joe was very personable and helpful. He knew the products very well and was a pleasure to work with. Thank you
5 stars Very helpful service
Buying furniture at Ashley was so easy. Sebastian helped me with everything and was knowledgeable and professional. No gimmicks or pressure sales, just great pieces and friendly people!
Kendall is the best@
Kendall B is awesome!
Wife and I were out just looking around. Very friendly staff. We're lookin to change some things in our home. Ken was very helpful. May make our decision soon. It will be Ashley for sure!
Great store and experience with Kendall B.
Brought a couch for close to 6000 dollars, and it broke less than two weeks after I got it in early November. They said the part is order, and now they are telling me the and of January. Keep getting the run around on when it is going to get fixed. The store acting like they don't care. But they were so concerned about me buying the couch. If I had known this, I would have gone somewhere else.
came in looking for a sofa and kirk was AMAZING he knew all the details about various sofas and he was able to get me a great price!!! THANK YOU SO MUCH KIRK !
Joe provided excellent service. He was friendly, and helpful and made my transaction quick and easy.
Had a wonderful experience here today! Joe was so helpful and knowledgeable. If your in the market for furniture go in and ask for Joe!
Good experience
Great service. Great product.
Joe was awesome and so helpful
Joe was amazing
I recently purchased beds and mattresses from Ashley Furniture, and I had the pleasure of working with Omar as my sales agent. His customer service skills were exceptional – he was not only pleasant and fun to work with but also honest and candid throughout the entire process. Omar's guidance left me feeling confident and satisfied with my purchase. I highly appreciate the positive experience and commend Ashley Furniture for having such dedicated and customer-focused staff.
Sebastian did an amazing job, my daughter it’s 2 years old and she was been a little bad but he decided to play with her and he was very friendly and I give him 5 stars
Joe helped us buy a dresser and gave us efficient and warm service! He was a delight to work with!
Joe was fantastic! Incredibly helpful and patient with me.
Kirk is very attentive, kind and helped me find the perfect furnitures for my family.
Kirk gave us excellent customer service and helped us find what we were looking for.
Tampa store is the rudest & one of unprofessional stores around. When people say customer service nowadays have gone to the dogs, they are talking about Ashley Furniture Store in Tampa, FL. Never will go there again.
My experience with Rachel was good. Showed me everything I was looking for based on my wife requirements. She got her manager to answer questions about the warranty because I had an issue with GBS, their old warranty company and now they use REGUARD for the warranty which owns Ashley. This means no issues with franchise versus corporate. According to the manager. They also provided me 5% off for military.
Kendall was an excellent salesperson. He was very knowledgeable about the products I was looking for and made my shopping experience very smooth. I will definitely go back and buy my next furniture purchase from him.
Kendall was absolutely amazing and has an eye for detail. Highly recommend suggesting him for assistance during your next visit.
Rachel was fantastic, friendly and extremely patient with me as I was unsure of what I was looking for. AAA+++
Joe was amazing!! Patient, understanding of our needs and expectations and excellent rapport with my wife and quick responses and expedited service.
(Translated by Google) Excellent (Original) Excelente
Kirk have great customer service and very helpful in every aspect
Joe helped us find everything we were looking for, recommended highly.
Joe did a great job in helping us with our purchase
What a great costumer service Daniel Olivier offered me … he was very patient and answered all my questions,made me feel safe and definitely he helped me to make the right decision… thanks Daniel Olivier
It was my pleasure shopping at Ashley furniture Tampa, my sale representative Joe, was excellent, courteous and experience and pleasant, knowledgeable and professional. Thank you Joe, for your help and assisted me with my purchase. Thank you for helping me. If you need good service when buying furniture go to Ashley furniture Tampa.
Yanlin is a wonderful trust advisor. She's patient, accurate, courteous and knows the all the furniture extremely well. Ask for her for a great experience!
It was a very smooth process!
very efficient and courteous staff.
Gianna was so helpful and knowledgeable!!!! Great attitude!!!!
Kirk was attentive to my specific needs of a bedroom suite. Not only did he point out this gorgeous set I personally feel he gave me the best price possible! Also, it’s my birthday, and he sang happy birthday to me, a cappella version!
Joe is the best!
Very patient and awesome with answering all of our questions!
Sabastin was GREAT! Very knowledgeable
Sebastian has been great in dealing with us. Will be referring others to him. Thanks Sebastian, and be blessed!
The saleswoman we have been working with, Yanlin in the Tampa store, has been so helpful and very organized. We are furnishing a second home from out of town. She has made it so easy for us.
I worked w/Gianna at the Ashley store and she was great! Her personality and low pressure sales brought me back to purchase a mattress from there. Unfortunately I couldn’t get the size bed I wanted in the style I like or I would have purchased my bed there too! She was informative and understood my needs and quickly picked up on what styles I liked! Ask for Gianna!
Rachel was fantastic. Patient and knowledgeable. Made buying a mattress easy
Gianna was amazing! Great customer service over the course of a week buying a large couch. Thank you highly recommend!
Kendall was very helpful and patient in assisting me in buying my couch, thank you so much! will be back for more furniture soon
Friendly staff and wide selection. Rachel was really helpful with helping me make a decision and was just generally personable, friendly, and helpful.
Sebastien took very good care with my transaction. I recommend going to him to help you satisfy your needs. Very welcoming and helpful!
Rachel was super friendly and thorough. There wasn't a question she couldn't answer. I appreciate her kind demeanor and all of her efforts to help ensure I found what I needed.
Excellent service from Sebastian. I’ll be coming to buy again
Sebastian was great. Was able to make my bed purchase in less than 5 minutes.
Omar K was amazing with assisting us on every purchase we made today and told us about all the great deals they had for the holidays
Working with the sales team was a wonderful experience, thus 5 stars. However, we purchased the Alexandria Expandable Bar and spent way too much time putting it together (which was not a part of the description, ie assembly required) compared to how exquisite and beautiful this item is. This particular item should be assembled and then delivered to the customer. With that said, I would rate them 1 star.
Every one was friendly and very helpful
Kirk was great, very helpful!
Great job Kirk! Thank you for being so helpful!
(Translated by Google) Hello, I went to buy my mattress for my bed and Mr. Daniel Olivier helped me, he is attentive, intelligent, with a lot of patience and charisma. The best characteristics for a seller. Grateful and happy with your attention and my purchase (Original) Buenas fui a comprar mi colchón para mi cama y me atendió el Sr. Daniel Olivier es atento, inteligente, con mucha paciencia y carisma. Las mejores características para un vendendor. Agradecido y contento con su atención y mi compra
Daniel is the best. Go talk to him
(Translated by Google) Daniel is the best salesperson (Original) Daniel es el mejor vendedora
(Translated by Google) Everything they sell is beautiful, I love it, but Daniel is an excellent salesperson, detail-oriented, attentive, Excellent service, he knows what the customer needs! I always leave pleased with their attention! (Original) Todo lo que venden es precioso me encanta, pero Daniel es excelente vendedor, detallista, atento, Excelente atención, sabe lo que el cliente necesita! Siempre me voy complacida con su atención!
My experience with Daniel as a furniture salesperson at Ashley has been exceptional. His in-depth product knowledge and effective guidance made my furniture shopping Without a doubt, Daniel is a trustworthy furniture salesperson, and I am extremely satisfied with his service. Thank you, Daniel, for making my Ashley shopping experience unforgettable!
Everything was good. We were able to look around make selection and when we were all set we found a nice person to give us a hand checking out.
I love this store. Employee Rachel recommended a room set for my new apartment. Thank you 😃
(Translated by Google) Rachel helped us a lot today. She was very attentive from the moment we arrived until the moment we left, she answered all the questions and helped us with the different selections… they should have more people like her (Original) Rachel nos ayudó mucho hoy. Fue muy atenta desde que llegamos hasta que nos fuimos, respondió todas las preguntas y nos ayudó en las diferentes selecciones… deberían de tener más personas como ella
Rachel is an excellent Sales person She was very patient, very polite young lady. Absolutely an amazing person!!
(Translated by Google) Rachel was very good, diligent and kind in her attention, very professional, fantastic worker, congratulations (Original) Rachel Fue muy buena diligente y amable en su atención muy profesional fantástica trabajadora felicitaciones
Kirk was an excellent salesman-knowledgeable and informative. He had a personal and pleasant demeanor about him. In the future, I will recommend him to friends.
Great service. Very pleased with all our purchases. Yanking was very helpful not too pushy and a pleasure to work with. Very happy.
My experience with Ashley was unbelievable, Daniel Olivier was awesome too, I’ll recommend a hundred percent , thanks again for all
Went couch shopping where Kirk was the person helping us look at all the different couch materials etc. he was extremely friendly and very easy to work with. We even needed to change our delivery date after confirming delivery and he was very helpful. Over all our experience was very pleasant and we will def be back!
I was helped by a salesrep Kirk Litkowiec. He was very professional and knowledgeable. The store well organize and good selections.
Rita provided excellent customer service, answered all my questions, and knew her inventory. No high pressure, just a lovely young woman! I would definitely recommend her to my friends.
(Translated by Google) Daniel, excellent seller, very attentive. (Original) Daniel excelente vendedor, muy atento.
Roxy was very profesional, I reccomend to ask for her if you go to the store. I loved my experience with her!!!!
You should definely ask for Roxy, she was super, profesional and very knowledgable.
(Translated by Google) Spectacular attention from Roxy. The best 🫶🏼 (Original) Una atención espectacular de Roxy. La mejor 🫶🏼
Rita was great to work with. She helped us pick our couch out and get it delivered all within a week. Made the process super easy.
Rita was very helpful
Roxy is so helpful!! Defense ask for her if you want to shop some furniture!!
Worst experience and products ever. I bought a $3600 couch last year and it’s pilling like crazy, the cushions do not hold their shape, and it’s impossible to keep them in place. As if that wasn’t enough, Kirk Litkowiec, our sales guy, told us the financing was “interest free for 4 years” which turned out to be a lie considering that today, a year later, I got a surprise bill for $860 in interest fees. Do not trust these people with your time and money, they are nothing but liars and scammers.
Kirk helped me decide on all the furnishings for my new apartment!!!! He was the absolute best!!! Ask for Kirk!
Kirk best salesman EVER!!!!!
Gianna made my furniture buying experience super quick and simple!
Daniel Olivier, was excellent, answered all my questions and was very professional and a delight to work with!
(Translated by Google) Highly recommending the seller Daniel, he advised me to buy exactly what I needed (Original) Recomendando altamente el vendedor Daniel , me asesoró en comprar exactamente lo que necesitaba
Shoutout to Daniel Olivier, the best seller at Ashley (Tampa)! Incredibly helpful, friendly, and made my furniture shopping a breeze. Found exactly what I needed with their expert guidance! 👏🏼👏🏼👏🏼👏🏼
(Translated by Google) Excellent seller Daniel Olivier (Original) Excelente vendedor Daniel Olivier
I had an exceptional experience with Daniel at Ashley. I couldn't be happier with my purchase, and it's all thanks to his professionalism and dedication. I highly recommend working with them for all your furniture needs!
(Translated by Google) Daniel Olivier; Thanks for your kind attention - Very dedicated to his work (Original) Daniel Olivier; Gracias por tu amable atención - Muy dedicado a su trabajo
(Translated by Google) I bought my excellent mattress and the best seller, Mr. Daniel Olivier, an excellent deal (Original) Compré mi colchón excelente y lo mejor el vendedor El sr Daniel Olivier un trato excelente
I bought my bedroom set with Daniel and he is amazing he also speaks Spanish!!!
I had a fantastic experience at this Store! Daniel was friendly, knowledgeable, and went above and beyond to make sure I found the right sofa for my needs. The buying process was smooth and easy, and I never felt pressured to make a decision. I would definitely recommend this store to anyone and if you want a better experience look for Daniel and he will be willing to help with professionalism
(Translated by Google) The best seller Daniel. Super attentive and knows the products well. (Original) El mejor vendedor Daniel. Super atento y conoce bien lo productos.
(Translated by Google) Daniel is the best Ashley Furniture salesperson I have ever had the pleasure of knowing. Their professionalism and knowledge of the store's products are outstanding. He is always willing to help and advise clients in a friendly and attentive manner. Additionally, their ability to understand buyers' needs and find the right solutions is impressive. If you are looking for quality furniture and an exceptional shopping experience, don't hesitate to visit Daniel at Ashley Furniture. I'm sure you won't be disappointed. (Original) Daniel es el mejor vendedor de Ashley Furniture que he tenido el placer de conocer. Su profesionalismo y conocimiento sobre los productos de la tienda son sobresalientes. Siempre se muestra dispuesto a ayudar y asesorar a los clientes de una manera amable y atenta. Además, su habilidad para entender las necesidades de los compradores y encontrar las soluciones adecuadas es impresionante. Si estás buscando muebles de calidad y una experiencia de compra excepcional, no dudes en visitar a Daniel en Ashley Furniture. Estoy seguro de que no te decepcionará.
Great customer service in store. I worked with Kirk and everything was simple and easy. He answered all my questions and gave me time to think things through with no pressure. Thank you Kirk!
Rachel was amazing !!! Very helpful and made our process easy peasy . Will recommend her for future purchases
We were looking for lamps for our living room and we found them in the store and Kurt was very professional and nice!
We dropped in to look at power loveseats. Rita greeted us and very politely and professionally showed us the options available. She knew the products well and had excellent communication skills. She was very kind. Will definitely look her up again.
Rachel Muino greeted me warmly and assisted me with my purchase very professionally. I'm very thankful for her polite attitude and professionalism . It seems like she knew exactly what I wanted
Was able to get a new bedroom set at an affordable price. Rita was an absolute pleasure to work with. Will come back for my future furniture needs.
Lots of options, was able to find exactly what was looking for. Rita was super helpful and I HIGHLY recommend her. Overall great experience
Rachel Muino is very professional and very patient, thanks very much!
(Translated by Google) Daniel from Ashley is an exceptional salesperson. Their knowledge, kindness, and customer service are unmatched. He made our shopping experience hassle-free and enjoyable. I highly recommend Daniel to anyone looking for quality furniture. Thanks Daniel (Original) Daniel de Ashley es un vendedor excepcional. Su conocimiento, amabilidad y atención al cliente son inigualables. Hizo que nuestra experiencia de compra fuera sin problemas y placentera. Recomiendo encarecidamente a Daniel para cualquiera que esté buscando muebles de calidad. ¡Gracias, Daniel
Gianna was so nice when I visited. Bringing my family back to see her.
(Translated by Google) Daniel is an excellent salesman. 100% recommended (Original) Daniel es un excelente vendedor. 100% recomendado
If you need help roxi was the best person, she help me to find the right furniture , nice and patience thank you roxi
What a pleasant experience! Knew what I wanted and was directed right to where I needed to go. Rachel informed me on all the best deals and how to save money!! Cha-ching!!
Zang was very helpful
(Translated by Google) Excellent work by Daniel Olivier. I recommend it 100% (Original) Excelente trabajo de Daniel Olivier. Lo recomiendo 100%
Recently purchased some furniture from Rita and it was a seamless transaction. 10/10 would recommend.
(Translated by Google) Mr. Daniel had good attention and service, he helped us get the mattress that we can purchase, it was a pleasure to buy (Original) El señor Daniel tubo buena atención y servicio nos ayudó a conseguir el colchón que podemos adquirir fue un gusto comprar
Kirk was beyond helpful! He was informative and very knowledgeable about Ashley products. Helped me choose the right product for my family! Kept an open line of communication and made me feel at ease! He is an asset to their team!
Zang has been a wonderful help, he made us feel like home and has introduced us to multiple and unique furniture in the store. We will be shopping here again with zang
Zang was great. When you visit the dale mabry store. Please ask for zang. He knows his furniture. Thanks.
I had an excellent experience with Yanlin at the Tampa store. She was very professional from the selection of my furniture to the delivery. She was very attentive and caring about my needs!!
Yanlin was very helpful w/ my purchase last month. I really love my pillow :)
My experience with Daniel as a furniture salesperson at Ashley has been exceptional. His in-depth product knowledge and effective guidance made my furniture shopping a delightful experience. Daniel is friendly, patient, and always willing to listen and understand my needs. His professionalism is evident, and I never felt pressured to make a rushed decision. Furthermore, Daniel's attention didn't end with the sale, as he ensured the delivery was perfect and promptly addressed any issues that arose. Without a doubt, Daniel is a trustworthy furniture salesperson, and I am extremely satisfied with his service. Thank you, Daniel, for making my Ashley shopping experience unforgettable!
Zang ask for Zang love my new couch as well
Good furniture,nice people work there and decent prices.....
So far so good! The sale of my new couch was great. Worked with Kendall to show me around the store then worked with Roxy to purchase the couch a week later. ( Kendall is on vacation) but the teamwork was awesome. Hopefully when the couch arrives I will love it!!!!
Gianna was amazing!!
From the sales lady to the delivery guys what a great experience I had as a customer I would definitely buy from here again and also the quality of the furniture that I bought was amazing
I was lied to the entire time I was there, they screwed my credit and told me $0 interest, told me a monthly payment and when I called the bank it was way more of what they told me, just notice every time they need to give you a receipt they just fold it and put in an envelope and try to talk about something else, I already had a lot of headache trying to get this fixed between the bank and the store and nothing gets done, I even contacted the BBB since it got out of control, I was lied by the moment I walked in until I left, please read everything before you agree, I lost 70 points on my credit because of the way they do business, it’s so beyond unprofessional, the bed feels way different than then one I picked from the store, the bed protector they told me is “cooling” makes everything worst, they’re charging me interest, the monthly payment is higher, and they told me I could return the dinning table that I was unsure about if it didn’t fit, when all sales are final, lies, lies and more lies, that’s how they sell.
Yanni was amazing in helping us find a couch for our space. Thank you.
Inspirational pieces & Great deals 😀
Too long to check out, unattended to after large purchase
Fred was wonderful. He was friendly and easy to work with. He worked very hard to give me the best deal possible. Highly recommend I also worked with Yanlin for another purchase and she was very kind and professional
Great experience. Kendall was extremely helpful and got me in and out quickly!
Worst ever experience. Never think of going here or any Ashley store. Quality is bad. Leather sofa will fade out after a year. Their furniture protection plan is another bogus one. If you call them, they will say we are not Ashley, and we won't cover Quality issues. Stay away from these stores..
We had a great experience shopping for a new dining table. Kirk was very friendly and knowledgeable. He didn’t pressure us and gave us plenty of space to browse without being overbearing. We picked out a dining table and Kirk had us out the door in minutes.
Customer service is amazing and spoke with a rep and she provided the upmost questions felt comfortable and so patient too. Thank you Ashley furniture for helping out my brother :) definitely will go again soon!
They sent my items too early as scheduled and to the wrong address
I was in a bind and needed a recliner quickly and with certain specifications. I called and spoke to Sebastian at the store on N. Dale Mabry. He, over the phone, helped me find a recliner that fit my needs. He even called back later to confirm that the electric controls would work for me. It was delivered in 3 days. The delivery team set it up and took away the trash. All in all a very good experience and I would recommend Ashley Furniture.
Yanlin was amazing and helpful. Gave us a great deal on a great couch
Omar you’re awesome, thank you so much for your patience and understanding.
Absolutely the worst experience. I called and purchased a sofa for $1800 and the salesman Kirk stated that there is a fee for set up and delivery or drop off fee. Being that the store is only 2 miles from my home I said you’re only 2 miles from me so I can have my son pick it up. Two days later Ashley called and stated it was ready for pick up in BRANDON, which is 25 miles and 45-55 mins from my home. Kirk the salesman failed to mention this when he was selling. I called the store to explain the situation and the failure of Kirk to inform me the pick up would be in a different location. Kirk was unavailable as he was off so I spoke with another salesman and the office manager to which neither was any help at all. I requested to pay for the $40 delivery over the phone or for them to send a link as they did for the couch and they stated they could not do that. They said I would need to come into the store to pay for the delivery. Being that I am a 100% disabled veteran, driving to the store to pay $40 for a mistake that Kirk the salesman made in not advising where the pick up would be, shouldn’t be a solution. As a result I cancelled the entire order and will take my business elsewhere because they obviously care ZERO about the customer. I would advise everyone to take your business to another much more helpful and caring furniture supplier.
Shoot out to the girl who just made a $30 sale on "Clearance." Empty store, employees just hanging around and even booing the poor girl for such a low sale. Hey, something is better than nothing. Mind as well close the store for the day 🤷🏻♂️
My wife and I had an easy and relaxing purchase.
Complete garbage furnishings but even worse sales and customer service. If you hate yourself and want to waste days of your life trying to get your furniture repaired because it breaks repeatedly then you should buy from this store. It’s a joke that even with the furniture protection they insist on giving you the runaround. I spent 4 months trying to resolve the issues with the garbage furniture I brought from them. As of today, I’m still fighting to have my money returned even after I hand delivered their garbage furniture to their warehouse! At this rate I’d rather have a colonoscopy without sedation while simultaneously having a root canal because at least I’d have something show for my pain and suffering afterwards. This store is a complete joke. Each time I returned their calls they would place me on hold each time for at least 50 minutes as they have no clue what they are doing. The most recent time I called (today), they placed me on hold for 40 minutes then picked up to immediately place me on hold for 10 minutes only to tell me that they couldn’t refund my money and there is no manager or supervisor working until Tuesday that can assist. I have no idea how they are able to operate like this and I will be filing a complaint with the BBB. Only positive thing I can say is Michelle at their warehouse is incredible and the store even hung up on her twice!
I had good experience with the girl who attended me. However I bought my sectional 5 month ago and the sectional is damage, really bad quiality, the cushions are sagging in really bad Condition, I have tried to call for the warranty for 1 month and the customer service has been terrible. I don’t recommend this store.terrible service. I hope I don’t lose my money! +2.000
I had a wonderful experience with Ashley Furniture, I purchased my living room set which I received 9/16/23. My sales man Mr. Ewane was very professional and helped me to get delivery the following day. The delivery men were very professional and careful to get everything in my home without any issues. I will be receiving my bedroom set 9/23/23 no reviews at this time until I receive delivery.
The sales guy was very pleasant, professional and knowledgeable about their inventory, will be returning in the next 2 weeks and purchasing other items.
Very bad service after purchase of some furniture.
I had a wonderful experience at the N Dale Mabry location. I went in with a budget and Rita came through with knowledge of the items and measurements.
Good costumer service!
Extremely helpful . Thanks Sébastien
The sales experience was good. It was complicated and took sometime, but the staff were helpful and professional. The post sales experience is a nightmare. it is full of automated responses and dead ends when you have an issue. The furniture did not come with all the parts and delivery team could fully assemble. They departed with the expectation the missing parts would be delivered later in the day. After several calls of which customer care was unable to help (offshore call center) nor the local store was willing to provide help we were able to reach the warehouse. This is not an easy process to get help. They dropped off some of the missing pieces after 9:00 PM. We were able to assemble by going to hardware store to get missing hardware. Even after that there were other pieces we had to request to be shipped. The people delivering the service were pleasant, but the processes and procedures are a nightmare. No contacts that can provide a clear path to resolution. The employees are accustomed to redirecting the customers needing help and the organization lacks customer support mindset post sale.
Paid $130 fabric protection insurance because I have cats and when something happened, see pics , they said it was due to wear and tear and not my cat. The service agent in the phone even admitted that she could see it but said her company policy states that if there is normal wear and tear they won’t pay for it. 0/5. As you can see below they sent a response but never followed up. Issue was never resolved.
Great customer service. Was helped greatly by Sebastian to find the best fit for my needs and budget.
Rita was great! Made the experience very simple! Definitely recommend!
Sebastian was excellent and very pleasant to work with. He listened to our needs and made sure we walked away happy customers. Please ask for Sebastian, you won’t regret it!
Sebastian was an amazing salesman!
Was greeted by Rita, very friendly. Store was clean and lots of selection. Appreciated that Rita didn’t “hover” like other sales folks do in the furniture stores. She was no nonsense and very informative. Would highly recommend her as your sales person.
Oscar our salesman was the best !! Professional knowledgeable and all around a nice guy I will definitely ask for him in the future 😊
Good service!
Quick
Excellent customer service at this store. We weren’t pressured or rushed and we’re treated with professionalism.
Omar was definitely the best furniture sales associate I have ever worked with. He was super helpful and treated us super well. I am definitely going to come back to this Ashley store to work with Omar next time I need any furniture!!!
Zane was very helpful, caring, and courteous. We found what we wanted for a very affordable price.
My husband and I love this store! We’ve been here a few times and every time they meet and exceed our expectations! We especially want to thank Omar for answering all of our questions and helping us find the most perfect set up for us! Thank you so much Omar!!
Hands down one of the best stores we’ve been to!! We were assisted by Omar. He was very friendly and made you feel welcomed. He was very patient and answered all of our questions. We were never pressured like these other furniture stores make you feel. Highly recommend to friends and family🙂
Great and patient service Ty
Very good the selling person is Beautiful and professional 10 star
Very bad customer service
Very helpful people. Great store.
Love making the reed diffuser. Overall great experience.
Bought an adjustable bed from Ashley's and John Santiago was our salesperson. He was all smiles and helpful before the sale. After the sale he would not answer my calls. Sold us a bed without the remote. Ashley's delivered the bed without the remote. Tried calling him directly refused to answer my phone call. I was not mad. I just wanted to know where the remote was. The bed was inoperable without the remote. Tried calling Ashley's I could not get through stayed on hold for 45 minutes. I had to end up going to the store and confronting John and he admitted to ignoring my calls. He is a coward and PO$. I had to deal with a manager whose name was Samantha. She was helpful and solving the problem. I would. not buy anything from Ashley's ever again. I would not deal with John Santiago as your salesperson. If you're going to business at this store just do your homework and get everything in writing.
Great quality furniture been buying for years, ask for Nick
Literally the worst experience with customer service, never ordering from Ashley again. Horrible communication, Delivery was a disaster. My furniture arrived a month late and with incorrect pieces. Every interaction with them is a hassle. Save yourself the trouble and go with Ikea or Rooms To Go.
We’re very happy with our purchase. MJ was very knowledgeable and patient with us. He helped us all the way thru. The delivery team was quick and efficient. The accent cabinet had a manufacturing defect and Ashley sent a tech a week later to repair it. Highly recommended!
Bad customer service. Bought a piece of furniture and paid for delivery, being told that the delivery fee would be refunded if I were to pick it up myself. Ended up picking it up, but no refund was issued. Called corporate office, they told me to call the local store. A rep from the store was condescending, told me there was the process to this, her tone of voice implying blame on me for not following some process of requesting the refund (initially never told of any process, only that the refund would show up on my credit card statement). Wasted half an hour. Not coming back to them again.
Very bad customer service
Gina provided me with great help in making my selection
Buyer beware! I bought a bad and some parts were missing. I called them somebody was suppose to call me back. Week later still waiting for a call. NEVER AGAIN
I think this store has an amazing selection of furniture at very reasonable prices. The staff is very friendly and helpful. I would definitely recommend this store to anyone looking for high-quality furniture.
Roxy was wonderful! Good eye for design, not pushy, but knowledgeable. I ended up furnishing the entire room thanks to her talent. I highly recommend asking for her!
Karen in customer service was great
If I could give 0 stars I would. Never ever order from Ashley unless you want the worst experience and a headache. I ordered a sectional that they claimed was “in stock” yet the delivery kept getting pushed off due to back order of pieces! Absolutely the most incompetent Customer service that just gives you the classic answer that written on the screen of “oh I’m so sorry”. Absolute trash
Went in-store looking for a sectional and was greeted with great customer service! Got a great deal on a modular sofa and so happy I went with Ashley.
One of the sales associates who was following me around the store took her foot out of her shoe, put her foot up on the furniture, and started scratching her bare foot next to me ☠️☠️☠️
Omar my sales associate is extremely helpful and professional!
Nice and clean
You go to the store and they hound you into buying something, rushing you and now when you want to exchange the purchase, it's impossible to do so. Do yourself a favor go to Amazon, or anyplace you desire, because anywhere is better than this dump... Pressure you into buying but cannot exchange the item. I will never step foot in this store.
Zack manager does not provide ethical client service, I spoke to Alicia on behalf of Zack who was at lunch for a whole day. I could not get him to come to the phone or call me back. I have a broken ankle and could not visit the store. Had an issue with an exchange of my table. If you buy from Ashley know damaged items you will go through hell. They have awful policies and try at all cost not to take responsibility. Check your items video tape delivery etc ensure you document all because regretfully here it is required. Service is awful selling is grreat!!ashley has a horrible exchange and return process, for their manufacture defects and own errors. save your self the Hassel shop at a place where you are valued as a customer
Great experience with Kendall at the Tampa location. He was patient, knowledgable, and super friendly! He helped us find the right sectional for our busy household with pets and kids.
We recently purchased a sofa at this location and I can honestly say I was very impressed with not only the quality of our sofa but the service that we received. We worked with Rita and she was absolutely fantastic! She assisted us with measurements, provided insight on whether this would be a good fit for our living room, provided various options/recommendations based on what we wete looking for, assisted us with financing, delivery changes etc. She was very attentive for every stage of this purchase. Super impressed with her knowledge and professionalism.
Roxy was PHENOMENAL with us today! She is a TRUE professional! GO SEE ROXY! You won’t be disappointed!👍👍👍👍👍👍👍😁😁😁😁❤️👍
I purchased wall art that was apparently damaged that I feel the store was totally aware of. The salesman bagged it and when I got home the art was falling a part!!!! I turned around immediately and they refused to take it back when they knew it was damaged and sold it despite that!!! No integrity. Pure deception!!!!
(Translated by Google) But I never buy here very bad experience (Original) Mas nunca compro acá muy mala experiencia
John Santiago trusted advisor has excellent customer service. Very nice personality and extremely helpful to help his clients and will show you all the furniture of the whole store and takes his time and does not rush you to anything. He has a lot patience with his clients. I am Very please with his outstanding customer services.
Roxy was super sweet and knowledgeable. She helped us find exactly what we needed.
Ashley is the best furniture store you can purchase from, customer service is phenomenal. My Sales Agent name is Nick and he helped me with all my furniture purchases and was too pleasant to work with. Highly recommend him for your next furniture purchase
Outstanding !! Outstanding !! Kim helped out tremendously. Thank you for the great service.
Rita took very good care of me and helped me with my furniture needs.
Wonderful experience with this store. We purchased outdoor furniture and couldn’t be happier with the quality, price and look .
Daniel was awesome and very informative!!!
Sulaf was awesome. I enjoyed my time at Ashley. She was knowledgeable and professional. I will be back!!
The sales team very professional
Need to come see MJ! He is absolutely amazing! Patient and so helpful. He is not pushy. He gives you the space you need to look around and if you find something all you need to do is make eye contact and he is right there. You don’t have to wonder the store to find him. He literally has been a god sent and I will definitely be coming back to Ashley and asking to work with MJ! YOU SHOULD TOO!
The professionalism was great. The only problem was the remote does not work to turn of the light from the head board. I have to unplug it everytime
Very helpful and approchable staff. I would like thanks Mr Kirk who helped me in my purchase
Tampa -Ashley Furniture on Dale Mabry #tampaashleyfurniture #ashleyfurniture I ordered a sofa set and asked specifically to ensure it was available for delivery on a date promised. Their computer system showed it was available and I completed the order. FYI delivery fee is $200 The very next day there warehouse called me and said half the items were not available and they like to bring half the items to my house and the other half another day. I felt this was wrong and not promised ad agreed. What a mix up and lack of planning on their end. Absolutely no mention of waiving the delivery fee and their confusion became my problem. I cancelled my order and the Manager Karen really wasn’t helpful at fixing anything at all. I won’t be going back there at all!
The only negative thing regarding my most recent furniture delivery is that I was not told by the salesperson that the file cabinet would not be assembled. I was surprised when it was delivered in a box. Now I have to find someone to assemble it.
Outstanding customer service from Nick. I appreciate it!! Hooray
Excellent help and direction from Rachel who is terrific. I highly recommend.
Emily was great. She gave us a lot of ideas of what we could do in our apartment for what we were looking for. Ashley has great quality. I recommend at least stopping by the store and walking around to see it.
MJ was an amazing rep. He was patient and helpful over the phone. When we arrived and they called him, he came right over, greeted us and remembered the item we called about. Showed me and answered my million questions. So glad with my purchase and glad MJ was able to assist.
Wes was AMAZING! He was able to break down all the items and pricing so my wife and I could both understand. We’ve been shopping for months and haven’t been able to find a store or salesman that could help us out like he did. We got our whole house furnished for a great price and we don’t have buyers remorse. We’re so excited!
Just got the opportunity to re-write the internal narrative that I had for this company. Story time. A few years ago I had go to a location in Atlanta. HORRIBLE experience as they tried to take back an offer they’d given me. One kind person (if I remember correctly, her name was Lola) came through and did the best she could to help rectify things. A few days ago I went to a location in Tampa. Sulaf was our salesperson. She’s kind, patient, and super helpful. Now, I have a different picture and perspective of Ashley’s furniture thanks to her. And, a beautiful living room set. PS I was pleasantly surprised when delivery was scheduled swiftly. Hasn’t come yet. No news from me here will be good news. I’ll only come back if it’s an absolutely awful process.
My fiancé and I just purchased a couch from Ashley. We had a great experience visiting the store. Matt helped to show us all of the options that fit our needs and made the process super easy and enjoyable. We absolutely love the couch we ended up with!! If you are in need of furniture, I’d highly recommend checking out this Ashley location and asking for Matt to help you.
Rachel helped us a lot. Very helpful and nice! Very outstanding!
Rachel was an absolute delight and helped us find the furniture we were looking for.
Kendall was amazing and had great sales and customer service skills 😊
I would give Ana Maria 5 stars for her service. The whole experience was great and wound up getting just what we needed
Anna Maria was a good attendance
Kendall was a great help and easy to get along with while my wife and I were shopping for new sofas. Santa Cruz!
The staff was very friendly and helpful
Kendall Bryson is such a nice guy. Thumbs up.
That’s to Kendall for helping me out with the information I needed . He was a great help .
Kendall was very helpful in explaining the purple pillow to me. He was very friendly. I highly recommend his service.
Kendall is amazing! Highly knowledgeable & helpful. Would highly recommend!
MJ helped me navigate the showroom and was a great help!
MJ Make a great job!!!
Mj did a great job
Kendall is pleasant, knowledgeable, and friendly. It was really a great experience. Thank you Kendall.
I came to Ashley today to look for a couch for my new place, MJ greeted us right away , let’s us look around and let us know about all the deals going on !!he is Very friendly and professional
MJ did a great job helping me find a living room set. 5 star service
Trent was so helpful and assisted us set up our condo! Thank you for welcoming us to Tampa!
MJ was fabulous! Did a nice job answering questions without hovering. Let us do our thing and was there when we needed him! Thank you for a great experience!
Mj did a great job, great customer service, and easy purchase Highly recommended
Mj , quick , fast , knowledgeable
Mj helped me and he was really good
Mj is the king of tempur pedic
I went in for a mattress and left with a bedroom. My salesman was just the right mix of sales and customer service. I would buy again without a doubt.
Kendall was fantastic! Helped get us sorted out with all our questions and all without any hassle! We will be asking for Kendall specifically when we come back!
Great experience with our new den furniture. Thanks Trent!
Mj helped us with the purchase, he know his job
Rachel made this purchasing process so easy. Her patience and dedication is unparalleled. Highly recommend requesting her to assist with your furniture needs.
Very helpful and easy transaction. Trent was great
Worked with Trent. He was also. He really took his time and was very patient with us as we shopped for a living room and bed set. I made everything simple and explained everything in detail. I look forward to coming back and working with him.
Rachel was a great help with purchasing our new coffee table.
Mj did a great job!!
My husband and I just bought a new couch and cocktail table and Ana helped us and was wonderful. She wasn’t pushy and was straight forward and very kind.
Nick was amazing and got us set up with a great deal on our new couch!
Nice store, very nice staff! Thank you Kendall for helping me find the right sofa!
I've never had such horrible customer service!! It's been an absolute nightmare!! Still haven't heard back from my latest debacle. I'll be doing ALL my shopping elsewhere!!
Such an easy in and out! Zang found me exactly what I was looking for and helped me find one on sale too! I’m super happy and will be back!
Zang is the man. Thank you for your help on finding a couch.
Great easy experience. I had an idea what I wanted before walking in the door and MJ helped make it a painless experience including setting up shipping, which came precisely on time. Completely worry-free all the way around.
Treated like family from Kendall. Felt confident I was getting the best bang for my buck. Still enjoying his recommendation for the quality bed that is outshining my current old & worn out collection of furniture around the rest of my home. I look forward to coming back for more suggestions & finding the next solid piece to call my own.
Kendal was super great & helpful ! Recommend him for everyone . He’s a great help super friendly ! Good character!
Thank you Ashley’s and thank you Kendall!!!! I recently moved and needed new furnishings quick!! What we couldn’t find in store Kendall was able to find online for my home layout. Delivery was fast and they even set up the rooms for me. Kendall was very personable and understanding of my needs which was a big relief bc searching for furniture isn’t easy; so much so that he even selected the best bunk bed choice for my kids! I will absolutely recommend him to friends and family. Thank you again!
Shopping for our furniture at Ashley's was a wonderful experience! Our sales associate Kendall was absolutely amazing! He was friendly, courteous, and really took interest in helping me pick out the furniture that best suited our needs for our new home! It's important to us as a family that our needs were met in picking out our furniture. He was knowledgeable, experienced and had such a great sense of humor.Thank you so much Kendall for taking the extra time to make my shopping experience wonderful. We will definitely be coming to you for all our future home needs.
Excellent staff. Good attention. Trent was and excellent advisor, look for him if you need to shop for furniture
Trent was really a great help and amazing advisor, 100% recomendent to everyone, if you are looking for a new furniture, go ask for him
Rachel did an excellent job staying out of my hair and let me find what I wanted. No pressure and I appreciated that most of all.
Mj did great love the store!
Just bought a sofa and couldn’t be happier! Kendall was amazing and he was able to help me find the best sofa with the best deal in a matter of a couple minutes! Definitely recommend coming in and buying from him!!
Great store, MJ helped me a lot!
MJ did a good job great customer service
MJ is amazing at what he does, very knowledgeable.
Rachel was amazing she helped us find the perfect couch and was patient to show us all the options we are leaving very satisfied with our purchase! Definitely worth checking out and ask for Rachel!
Thanks MJ!! We love the couch we picked and couldn’t have done it without your help!
MJ was very helpful, attentive, and made sure we saw all the options. Thanks MJ!
Rachel was very knowledgeable and helpful. One of our best experiences ever at Ashley
MJ was the best!
Great job by Kendall.
(Translated by Google) Wes very competent agent and performs an excellent service to clients. (Original) Wes agente muy competente y realiza un servicio de excelencia a los clientes .
Nico was great. I was in and out in 10 minutes. He made it all easy.
I was in Ashley furniture this week and had the most amazing service from a gentlemen names Kendall.. he was so sweet and went above and beyond to go out of his way to meet my expectations.. will definitely be back! Thank you Kendall!
Kendall was great! His customer service skills were spectacular!
Kendall was very helpful and knowledgeable about the products I was interested in. I would highly recommend this guy!
Kendall is an amazing employee ! Very friendly and knowledgeable !
I enjoyed having Kendall be my salesman. He was great and answered all my questions.
Yanlin was a pleasure to work with!
MJ helped us buying the right couch. He’s the best.
MJ is the best.!
Rachel did a great job second purchase and another one coming
(Translated by Google) Mrs. Ana María gave me an excellent service I recommend her (Original) La señora Ana María me dio un servicio excelente la recomiendo
Trent was a great salesman. Very patient and informative. Made the process quick and easy!
MJ was the best!
Nice attentions and polite, good prices. ( ask for trent)
Recently been working on buying furniture for our new home and working with MJ. He is wonderful and so patient with us as we try to get everything right. Highly recommend him for a salesman!
Went looking for a new couch. Was indecisive. MJ was the best, even helped rearrange the display to let us see what the realistic final product would look like in our home. Would come back just to buy from MJ!
Omar did great and helped us to find what we were looking for !! I really appreciate his time.
(Translated by Google) Mrs. Ana María was super nice and had a lot of patience to teach me everything I like, I'm very happy, thank you. (Original) La señora Ana María fue súper amable y tuvo mucha paciencia para enseñarme todo lo que me gusta , estoy muy contenta, gracias.
Wes helped us a lot he is great best salesman
What can I say!? I came in with certain expectations and Kendall hit it out of the park for what I was in search of and hit top of the line customer service! Thank you!
Recently visited the Ashley's furniture in Tampa and was greeted by a very tall gentleman named Kendall. He came off very welcoming and inviting, knowledgeable about different aspects of the products and made my wife and I feel very comfortable in the store. We didn't leave this time with anything but we will definitely be back as we have recently expanded our family and are looking to upgrade our current livingroom and bedroom.
Kendall was very helpful and knowledgeable. He was very courteous and treated me with respect. Exemplary service. Would definitely shop here again.
Great working with Kendall, knew exactly what we wanted and was very professional. Will buy from this Ashley again. Thanks Kendall!
Beware.. so walking in with every expectation to pay thousands of dollars for some quality furniture. I left after 3 hours of dealing with incompetent sales people who insisted to tell me that the beds were designed for astronauts, and other brain breakers. Then they tried to sell me items that were free on the manufacturer sites. Just overall a bad experience. My advice, go look and feel in store, avoid the salesperson then order online.
Awesome experience. Rachel is the best...
Ashley staff are very friendly we worked with leen last week she was amazing I’ve been getting furniture from ashley for years I recommend them
I just recently moved to Tampa and needed some new furniture since I left all of my old stuff across the country. When I arrived at Ashley furniture I was immediately greeted by a very polite employee, I believe his name was Kendall. I explained to him exactly what I was looking for and he brought me around the store showing me all of the options that met my needs. They had a large selection and he definitely made my shopping experience much easier! Hopefully I will not need to buy another couch for a while, but if I do I will definitely be returning to Ashley furniture and asking for the same guys help.
Had a great experience at this location (after shopping 2 others) I was greeted promptly and I am grateful for the knowledge and professionalism MJ was able to provide in helping me shop for new bedroom furniture and a mattress.
Kendall did a great job in helping us get new furniture for our house. We came in without a clue as to what we wanted and we left the story happy with the choices we made. The kids also had a blast in the store and I apologize for their rowdiness.
Mj was amazing and helped us find everything we needed for the house but kept us within our budget! I will definitely be referring him to everybody!
Kendall is the best employee with the best name! He helped me find what I was looking for.
I went to Ashley Furniture on Dale Mabry to look for bedroom furniture. Within minutes, I was politely greeted by a sales rep named MJ. He was extremely professional and friendly. He was very helpful with different products that were available and helped me pick out the right package that was the best quality of furniture and in my budget. He was not a “high pressure” sales person which made me want to work with him even more. He gave me the space I needed to walk around by myself but was also available quickly to answer all of my questions. I really appreciated his customer service and would ask to work with him again for my next purchase! Thank you for your help!
Leen was very helpful today she explained everything we wanted to know, very friendly
ASK FOR TRENT!! My wife and I had a wonderful time with Trent. He was so helpful in figuring out the right quality and design that we were looking for in our new home. Will come back to him every time. 😁
Super helpful. Thanks Yanlin
Wes did a great job helping my aunt and I furnish her brand new home. He was very informative and assisted us through every step.
Kendall is the guy to talk to. He's the best
Kendall rocks!
She was amazing, very helpful and had a friendly attitude!!
Wes did a great job!
Wes helped me when no one else would, he helped me find a rug and a nightstand
Thank to the sales member what help us. Yahilin we definitely will comes back. Thanks for all.
Yahilin was so helpful I really appreciate. SHE knows how sales. We will back with you thanks!
Yahilin are the most good person and sales member that I meet. She is really helpful and very professional and very sweet and is easy to communicate with her. I’m glad to meet her and I hope to her all success in this life. We will back to purchase with you! THANKS FOR EVERYTHING and the help.
I had such a great experience picking out bedroom furniture for my children. I worked with Wesley and he listened to what I wanted and found the perfect furniture to fit the space! Thank you!
Had the pleasure of having Rachel as my sales woman and she was very professional and patient. She even stayed late to help I really appreciate everything. If you need furniture ask for Rachel.
So happy with Wes helping me to find a replacement piece for a bedroom suit that Ashley corporate told me was no longer available.
I live in Palm Harbor but work in Tampa. I stopped at the store to just look and met a wonderful salesman by the name of Wes. He was extremely professional , informative and attentive. He took his time with me and made me feel like I was the only one there. After that visit I went home to decide and once I did I made sure I drove back out to Tampa just to deal with Wes. I will never go anyplace else and will always make sure I deal with Wes. I highly recommend!!
Dylan was very helpful in helping us choose a rug for our new home. Ask for Dylan, he's the little guy in the front counter.
Dylan was very helpful in getting us a nice rug. Great experience. Thanks Dylan!
Zang was really helpful during the process of picking out the best furniture for our family! He made the process really easy and quick! Definitely would come back for his help!
Wesley did great!
Y'all are lucky to have Kendall as he an awesome employee and represents Ashley well! Great Job Kendall, keep on doing an Amazing Job!! 👏
Shout out to Kendall! When my husband and I had an idea of what kind of new furniture we were looking for, we wanted to explore some options as well. Kendall was incredibly patient and informative and gave us some new ideas to consider for our new investment. It's a big store to explore, but the entire place was kept very clean and tidy.
Came in the other day just to browse some couches n had the most favorable help from Kendall. Store also smelled amazing. Definitely following through on my purchase asap.
Dylan is fantastic! Great help and not pushy!! Definitely ask for his help!
Been buying from rooms to go, Decided to go look at Ashley's store. So Happy I did. Love the new couch I bought.
MJ was the perfect sales person for me. No pressure and simply stated product facts after listening to what I was looking for.
Great experience while shopping for a couch. Walked in and KENDALL delivered great service from start to finish. I purchased a couch that day and the delivery team did a great job bringing it to my home. HIGHLY RECOMMEND this store, location and people involved with my awesome experience!!
Ashley Furniture is the worse furniture store to shop at. They don’t even deserve a one star, but I had to bc I would not be able to post. I purchased a small table a couple of weeks ago and it was going to be delivered on Jan. 7th. Well, while I was there paying for the table I saw a coat rack that I wanted to buy . The salesman tells me it is not an Ashley item that it is a third party piece and It would be delivered in pieces and we would have to put it together. He then tells us it is marked with the letter Z which means the coat rack was a carry out already put together. It would not fit in our vehicle so we left. We just went back on Thursday, Dec. 29th to see if the coat rack is still there and it is. I tell the salesman I want to buy it but I have to get someone who has a vehicle that it would fit in. He tells us we can take it from the store bc it’s a Z marked and that means it’s a carry out item just like the first salesman told us. We were able to have someone meet us at Ashley on Friday, Dec. 30th to pay for the coat rack and carry it out to the vehicle. When we get there we are told by the training manager that it is an Ashley item and that they would deliver it in pieces and we would have to put it together. I repeat what the two salesmen told us and he tells us that the salesmen that they trained were not trained properly. They gave us the wrong information. Then he proceeds to call the person in charge of visuals what ever that means and she repeats the same thing that the manager in training just told us. Then they tell us they can deliver the same coat rack in pieces and bring it to them and they would put it together for us. Not one of them made any sense. Well, after an afternoon of wasted time I cancelled the delivery of our table and will never do business with this furniture store. They don’t know what they are doing over there!!!!!!!!!!
Do not buy from Ashley furniture. I still have not received my desk I purchased in June and keep getting voicemail not expectation on why it’s still on back order while if I go online to purchase the same desk I can get it in 3 days. For my other desk I purchase the top surface of the desk already has chips all over it took a month for their so call protection division to get my information in the system and then another two weeks for them to tell us next steps. After that they are saying the issue is denial as this is routine maintenance and not truly damage. I don’t consider a desk I purchase over $400 to start chipping after three months. I also purchase 5 year protection plan so what the heck is that good for if you can’t fix something that shouldn’t happen that quickly. I am disgusted by Ashley furniture and how they are handling all of this. All I know if I don’t get my desk next week which would be 6 months since I purchase it, I will never shop or recommend anyone to go to them again.
Worse costumer service ever, they selling insurance for your furniture and when you need to do something, they tell you that is impossible because they are not able to repair it or fix it. I moved for another address and I needed to call for several phone numbers to change my address on the sistem and then when I thought they changed it they send the tec on my old address and the tec was extremely a assho@$& and not professional. I was waiting for the tec visit for almost two months and he just cancel the schedule to make the another one but he just let me talking by myself on the phone… I will never recommend this filth for anyone
(Translated by Google) The furniture is very nice! (Original) Los muebles son bien lindos!!!
Had a great experience buying a couch with Dylan (ask for him he’s great), quick and easy process!
Kendall at the N. Dale Mabry store was great... Delivery was on time.
DYLAN WAS AWESOMEEEEEE!!!!!
Avoid purchasing from Ashley! It's been a challenge getting the furniture delivered. After two scheduled attempts and no calls, no shows, they scheduled their own private driver to deliver the item. I was required to pay cash to the delivery person on a free delivery purchase. Now it's been a nightmare trying to get that reimbursed from the store as promised. It's been a major waste of time since the purchase . The table that was to be delivered after the sofa has been pushed back to 2023, they stated that this usually happens when an item has been discontinued. Although they never informed me of that.
Horrible customer service experience! I cancelled an order on Nov 6 & they still haven’t given me my money back. On top of that they don’t call back when they say they will! I spoke with the sales manager Micheal & the business office manager whose name I don’t know how to spell several times. They say they see I am owed money & say will call back & they never do!! I would never buy from them again!! Update 12/20 - STiLL trying to get my check. To the response I received from Ashley on my review - No this is not resolved at all!! On top of never being communicated with by Ashley - NEVER getting a call back when they say they will, I spoke to the Customer Service Manager just now. She actually was rude & hung up on me!! Asked her to email a copy of what was sent to corporate for me to get my money back & she acted like I was an inconvenience to her!! LOUSY store!! LOUSY customer service.
Great service with a good selection. Knowledgeable and excellent staff.
Absolutely terrible. Bought over $7000 in furniture and most of it came in ok... The bed however was damaged so they took the whole bed frame back but left the rest of the furniture they rescheduled the deliver of the bed frame for 2 weeks later.. not priority like it should have been and then 2 weeks later, on delivery day, they deliver it to the wrong house and everyone is just saying uhhh.... what happened... Turns out it was delivered to somewhere but just not here. Please do not shop here... you will be severely disappointed in their service, delivery and overall experience. You would figure after spending so much money they would check their orders a bit better but I have yet to see any quality... Quick edit... I just got off the phone with delivery..... there are 8 photos showing it installed in someone's home who just got a 4000 dollar bed... for free... Thanks Ashely for your studious and quality service....
Very nice and organized furniture store with beautiful offerings. Dylan made shopping for bedroom furniture easy. He is a calm professional salesperson and provided multiple financing solutions that made our decision making easy.
(Translated by Google) Good attention (Original) Buena atencion
Dylan was very helpful. He helped us find what we needed & was very friendly. Also, the barstools they sold here were 1/3rd the price of another furniture store
Kirk at the N Dale Mabry Hwy,Tampa store was AMAZING!! He was a friendly face when my boyfriend and I walked in, directed us in the right direction for what we were looking for and answered all of our questions. He felt more like a friend than salesman! Gave us space when needed and wasn't overbearing. Ya'll need to give that man a raise!!
I had a wonderful experience with the staff here at Ashley Furniture. Rachel and the manager were wonderful at assisting me with my purchase. They were patient, professional and informative about there deals and offers. Rachel stayed in touch throughout my month or so of searching for the right piece I was looking for. I would recommend working with Rachel and very excited to work with her in the near future. Thank you!
Rita was great! Great customer service and product knowledge.
Dylan was extremely patient with me as I found the things I needed for my apartment. Couldn’t ask for better service!!!
Dylan was super helpful and helped me find the ottoman that best fit my needs. Great customer service.
If Dylan comes up to you please stay away and ask for another associate. He was extremely disrespectful to us. We asked for a discount and I understand he couldn’t do it but the way he spoke to my wife was ridiculous. My wife and then came to the Clearwater location and bought the same exact thing and the associate here was way more helpful and helped us with the sale. I work in the health care retail industry and I cannot believe how the service was provided to us. Extremely disappointing service from Dylan. Was really rude. My money goes to Ashley furniture but just not the sale to that rude individual.
Ana maria helped me. She was very patient and helped me understand everything to be able to make my purchase and leave happy! I’m very satisfied with my purchase and the customer service I received.
Amazing sales staff. Extremely knowledgeable and friendly
My wife and I bought two different counter stools so we could take them home to compare and decide which one we liked better before buying several. Since the items had to be shipped to our house, and assembled, I specifically asked the sales agent to confirm that if I assemble them they can be returned, he said yes, within 72 hours after receipt. I asked since they are assembled and I don't want to have to disassemble them to ship back, can i return to the store. He said 100% yes, in front of my wife. When I returned both of them to the store for poor quality the day after delivery, the manager advised I couldn't return them to the store. They said I have to take them home and schedule a pick up. They literally WOULD NOT accept a return at the store even though i carried both items into the store. The agent who sold them to me was standing right there and he lied about this claim. The manager didn't care at all. Sorry store policy. Their sales agents will say anything to get you to buy and do nothing to help you after. If its policy, the staff shouldn't lie. If the staff does lie, the manager should step up to rectify their mistake. Unprincipled.
Very well pleased!! Delivery guys were very organized and professional. Quick. Worked well as a team. I also loved all my furniture.
Had a wonderful time shopping at the store, the sals rep Galindo Zerpa Rogers, helped me pick out two recliner, one power chair and one manual chair. Thank you so much for the help Galindo. Giving the store and sales Rep 5 star's award.
Excellent, friendly staff
If you move anywhere, your mattress warranty will be voided (Ashelys brand mattress, unsure about other brands but double check with your sales associate as we were not aware). We bought an Ashleys mattress about 3 years and it is already falling apart. Horrible quality. Not to mention someone made a fraudulent purchase under my account and we went into to store to have it “resolved” but nothing got done, it is still under my name and information. FYI The worst warranty program.
Purchased a couch for $2500, after 2 months noticed that the material started to change texture. I put a claim never heard back, went to store and the manager told me to buy a fabric shaver...like I want to shave my new couch that no one sits on but maybe once a week. The return policy is terrible, worst purchase ever made.
Excellent customer service.
Make sure you pay attention to what you are purchasing. Every detail with make a difference.
Friendly, helpful staff. I like the prices, decent. They even were prepared to offer military discount. They have two items I'm 👀. Better than Rooms To Go, in my opinion.
Great product, great sales person.
JUST DON’T DO IT. Sadly we had a nightmare of an experience at this location. Went in and picked out a couch. The sales associate placed an order for the wrong product. When they attempted to deliver the piece, my husband noticed it was incorrect. We tried to call the store 10 times to rectify the issue but the phones were busy or we were hung up on. We tried to work it out with corporate customer service but there was nothing they could do for 72 hours. We had to finally go into the store and have been here for an hour…after thinking we had finally made some headway, the same issue happened AGAIN when we were checking out (the wrong product was selected) after we were told the piece we wanted was in stock and could be delivered tomorrow. I would highly recommend purchasing elsewhere. It was not worth the hassle and stress and the sass from the staff was MIND-BLOWING. Zero accountability. Not apologetic whatsoever. Staff continued to interject and sass my husband and I…but they fell all over themselves to help the girl paying cash.
Quick, attentive sales service but I was told one delivery date and the delivery driver showed up a day early!! Now who knows when it will be rescheduled.
Our experience did not start off welll as the first sales associate wasn't helpful. Thanks to Brett the second sales associate who was very accommodating and answered all of our questions and concerns, we walked away with the dining set we intended to purchase, and in addition, purchased a TV stand as well. The delivery fee was affordable and the delivery schedule was on point!
Wes did a fantastic job Excellent service!!!
Furnishing a condo is stressful, but MJ helped us through the entire process. He had a great attitude and was very patient with us to make sure we had what we needed. Editing to add: The couch was damaged, but Ashley has done everything to help make it right even though it did take some time to arrange the details. Jamiya helped get this handled and get the older couch replaced. Lastly, It took quite some time to get corrected. I love Ashley and their furniture, but the outsourced customer service can be a challenge at times. Today, the delivery guys, David and Rashaun saved us! They not only worked INCREDIBLY hard and communicated as a moving team, but they had a great attitude through it all! Thank you, gentleman! You guys helped us more than you will ever know and you deserve a raise!
Store was clean, organized well. And I can't say enough about DYLAN the sales person. Knowledgeable, friendly, accommodating and respectful. Great service and follow-up!!! Thank you Dylan I am sure it is exactly what I wanted and needed.
Wonderful overall shopping experience.
Sales staff and in-store experience was five stars. The quality of the furniture received and the runaround we got trying to get broken furniture replaced/repaired was an ABSOLUTE nightmare. In the end we're calling it a loss, because playing the "call this number" game in an endless loop is exhausting. Lesson learned, buy your furniture elsewhere.
I purchased a LR set on 9/11/2022 was delivered on 9/18/2022. Refused chair: tacks coming out in back, bent and on bottom fabric sliced, pictures sent, refused to take with them with them as I was told to refuse by salesperson yup already frustrated!! Lamps were chipped and part of shade broken. Delivery people refused to take it saying replacement would come on 9/21/2022 along with end tables back ordered. Nope nope nope end tables delivered finally on 9/25/2022! Chair was replaced finally on 10/10/2022 Sofa was scheduled for “technician” as I didn’t notice the damage until after 3 days (under construction so everything covered) waited 2+weeks for appointment and finally scheduled on 10/11/2022 had to take another day off. Learned on 10/10/2022 that technician appointment had been cancelled. We are now into the 4th week since purchase and nothing is correct. End tables arrived with dings and dent around circle of table and without balance screws on all tables. We are now talking 18 Hours in the phone between on hold, dropped called or hang ups when transferring etc whatever their excuse us. Who’s paying for all lost wages? Poor quality furniture and I paid cash. Worst customer service ever received and can never get in touch with the store directly. I’ve reached my limit no more patience. I would NEVER recommend this furniture to any one. Quality and comfort after a day or two is horrible. Sink down into the cushion and the separate (I weigh 110lbs). I’m so discussed I fing know what to do I get lied to every time I connect with a representative. I did finally get in touch with the actual store who told me my replacement / whatever paperwork had been sitting in a bin on the counter for 3 weeks with no one touching it. Appt. 10/06/2022. Perplexed as large company and great reputation gets away with this nonsense. Still no answers. DO NOT BUY ASHLEY FURNiTURE ever you will regret it.
Kendall was extremely communicative and took the time to give me a breakdown of every couch I was looking for with tips on materials for dogs since he has some of his own. Super transparent and took the time to explain everything with no pressure. I would absolutely be back again
My visit at this store was great, specially from Ms. Jamiya Taylor who is the customer service manager this young lady was fantastic, courteous, respectful and attentive in other words awesome!!!. Ms. Taylor help with with an issue that I had for more than a month with replacing a dining room set under the extended warranty. Not she took care of my needs she went above and beyond to solve the situation that another store (Brandon store) was not able to do and honestly their customer service was terrible specially from an employee by the name of Jessica her attitude was left me very disappointed to the point that will not reccomend that store to any one of my friends or family members looking to purchase furniture. I rather travel the extra 20 minutes and do my business at the Dale Mabry Ave store!!! . Also the sale person who assisted me with my purchase was Mr.West Howard who provided me excellent customer service he was a really and respectful young man and I appreciate his attention to my needs and I was never under pressure by him he was fantastic these are kind of employees you need to provide excellent customer service I'm extremely satisfied with their service... Mr. Felix Centeno a very happy customer.
DO NOT BUY FURNITURE HERE!!!!! The salespeople are horrible. Ordered the wrong part of the couch. Tried to do a claim and no one will pick up the phone. If they did it wasn’t the store answering and they hung up after being on hold 20+ min. Now we have the wrong couch piece just sitting in our living room 3 days later and no response. DO NOT BUY FROM HERE. Horrible customer service!
Everything was good until they got your money. The metal of my bed frame was bent and cracked and and my bed foundation wasn’t delivered. The salesman Wesley has started to ignore my messages once I told him about the problems, before when he wanted to make the sale, he always answered back within a few minutes. And the customer service number said they would get back to me about my cracked bed frame with in 48 hours but it’s been about five business days and nothing. I called back and they said to give them another 48 hours.
Worst experience at a furniture store I have ever had. The employees at this store were inappropriate and unprofessional. I will never shop at this store again.
I made the mistake of ordering some furniture from here, and some from Room's To Go Across the street. Should have gotten everything from RTG. Every single item I bought from Ashley's broke in less than a year, and they refuse to repair anything. I'm out thousands with broken furniture, and they will not honor their warranties. They continue to cancel the technician appointments, and otherwise do absolutely nothing to help. Stay away, the furniture may look nice but it is all poor quality and their service department is non-existant at best.
No quedan bien con los clientes y dicen mentiras para lograr vender el producto me bendieron dos almohada que no llegue a utilizar y al otro día de haber estado ahí las fui a devolver y no me las aseptaron de vueltas, el pedido que hicimos no llegó completo por lo que tuvimos que devolver todo y no comprar con ellos no son buenos y quedan mal te pitan una cosa y son otras ojo no compren aqui.
Everything from here came damaged. Then after 8 phone calls the replacements came damaged. 2 bedroom sets, dining table and chairs.
People are friendly, very helpful and have the patience to help find the right things for your project.
Haven’t been refunded for an order we cancelled a year ago. They’ve made us go through so many twists and turns been in and out of customer service area and on the phone. It’s doubtful I’ll get furniture from them in the future.
Do yourself a favor and DO NOT PURCHASE from ANY Ashley store or online. And most certainly DO NOT purchase their "extended warranty". I have had a sofa sectional for a little over a year. Barely used, no kids or pets. I just noticed the other day that the seams on 2 of the cushions are coming apart. I call the "warranty" I purchased and they denied my claim because it is a manufacturing defect so I call Ashley's customer service and explain the issue to them and their response was that they could not do anything for me and that if it was an issue I can purchase a replacement part. The individual I spoke with had no idea what Ashley's manufacturing warranty covered, what the extended warranty covered or even the name of the extended warranty company. Lost a customer for life and I will make sure I do not recommend anyone here. I purchased a dining table from Rooms to go around the same time, saw some flaws on the table and they sent a technician to correct them right away. I didn't purchase a protection plan from them.
I just missed the Ashley tech by a few seconds due to dropping my daughter off to school. The tech was however, kind enough to wait but due to traffic I could not make it home in time. I went ahead and called customer service to reschedule and I spoke to Cathy. She rescheduled my appointment but also reached out to the department that manages the technician and in a matter of minutes the technician agreed to come back. Great customer service!!! Thank you Cathy!
Sales rep was very helpful at the store but the customer service is the worst I have ever dealt with as a consumer! The color of the furniture was wrong so we were told they would come back to get the furniture in a week to start the return. It has since been almost a month since we purchased the furniture and no money was returned yet the furniture was picked up. My husband spent 45 min on the phone for them to give them the run around. He asked the lady, after a month run around why would we want to re order from you guys and she flat out told him we don’t care if you shop with us. Those were her words!!!!! If you are in customer you should definitely know how to deal with and have compassion for a customer your business is screwing around. We will absolutely never shop with Ashley Furniture again!!!
I had to write 2 separate reviews! I gave 1 star in the first due to several bad experiences I had and a very rude customer service manager, and how they messed up my account more than once. But I’m giving a 5 start in this review to the sales Manager Oliver! He saved the day! He acknowledge what was done in my account was wrong, and was very friendly and approachable. He acknowledged I had a right to be upset and they needed to remove the charges I didn’t authorized. I was livid, but he put me at ease right away! I was not going to buy one more piece from Ashley, after all the bad experiences I had, not even a pen! but he took the time to show me around, even though his job was no longer doing sales. He spent a lot of time with me. And gave me a gift card to make up for the bad experience. I ended up spending $4,000 at the store that day after I felt I was done with them. All thanks to Oliver who saved the day!! Oliver earned my trust and business. Great sales manager!!
Last delivery was not professional. They did not wait for me to view the merchandize or answer any of my questions. Left in less than a minute did not even ask me to sign stating I received the merchandize in good standards. I wish to speak to someone in charge.
Ashely Furniture protection plan is a scam please don’t purchase and waste your time and money worth less
Staff very helpful and nice selection
Terrible delivery service. They come in rented truck. Don’t speak English. Couldn’t understand how to get in neighborhood. I had to drive to them to explain simple instructions which gate to use for trucks. They are supposed to bring furniture into house/room (no assembly). But because cushions fell down making plastic wrapped couch look wider then it is, refused to bring in door. Left in garage, took pictures, and walked away not turning around as we tried to ask questions. I thought/hoped they were going to get utility knife to cut plastic, move cushions to side, and bring in. But no, they jumped in truck and left. Wife and I got couch in easily without their help, but wow. Nice (being sarcastic) delivery service Ashley.
It was the best shopping experience we've ever had! Our sales rep was Wes and he was absolutely amazing! He was so knowledgable and extremely helpful. Thank you again for such a great shopping experience! 💖
My experience shopping at this Ashley furniture store was wonderful! I knew exactly the type of couch I wanted and had a strict budget since I recently graduated. When I walked in the best worker, Gary, came to help me out. He immediately asked me my style, what I was looking for, and my budget. He was so considerate and never tried to push me towards a sale or push me over my budget. He showed me all of my options and took so much time to explain to me the sectional layouts, return policies, and delivery information. He found me a beautiful couch that was exactly what I was looking for, in my price range, and delivered in only 10 days!! All other stores and online shops had huge back orders for months, but not Ashley. Thank you Gary for being the bomb!
Very bad customer service! Reps standing around, unengaged with customers. No greeting! Unfriendly! Everyone just standing around with their hands in their pockets. Don't waste your time. There are plenty of other stores in the area who would love your business and provide exceptional customer service. In addition, not a very good inventory of furniture. I'll take my business elsewhere.
This store has nice furniture and nice staff. Our sales rep Dio was very friendly and went above and beyond to accommodate our needs. Unfortunately everything after that was pretty disappointing. I just moved here so I had no where to sleep and she knew how important it was we have something quick. That was the point of what we picked. The delivery date she promised was wrong and since two separate orders were created for my bed and mattress they did not arrive together. In fact a week apart and a week after delivery, so almost 2 weeks for everything. None of these issues would have bothered me if she communicated that she put the wrong address in. The store and the warehouse are two SEPERATE divisions and apparently don't communicate. The delivery side is not friendly. You deal with automated messages and the people who deliver your furniture have no regard for your house or even the furniture you just spend hundreds of dollars on. They can't or refuse to speak to you. Dio in the end should have reached back out to us and stated what the issue was and corrected it but instead everyone acted like they didn't know what was going on. until the warehouse couldn't find our house because they had wrong address. On top of that my bed is not put together correctly and I have to schedule a separate appointment a month from now to fix something that should have been corrected on the spot and even the second time when I pointed it out. This is not to bash anyone but to be cautious. In the end I do like my bed but if my bed does not get fixed I will update post. UPDATE: when delivering my mattress, a worker kicked my bed to secure where it was loose. It worked although maybe suggest another method. Ashley should really working on communication to the distribution side of the house.
My furniture came with some noticeable defects. Customer care is difficult to resolve issues. I also was promised a promotional gift card that was never received. The local representatives are rude and hung up on me several times when they realized it wasn't a new sale to make. Very disappointed with my first purchase here.
They sell non-existent furniture and make false promise that furniture will be delivered within 2 months....purchased a dining room 6 months ago and been getting the dining room in parts instead of as a whole. Such a waste of time having to chase them down to do their job.
Sweet customer service representatives but I’ve never had such a frustrating shipping experience. My delivery is scheduled for 6/16 but I just received a text message saying my delivery is delayed a month longer and was given 0 explanation. I will be away on vacation on the new expected delivery date so my order is essentially useless to me now. Frustrated and wish I ordered my couch elsewhere. Won’t be shopping at Ashley again.
Very rude and unrofessional. I spent thousands of dollars for furniture here. I was told that the furniture would be brought into my house. This is very important, as I live by myself. At the delivery they told me they would only leave it in the garage or infront of my house. Otherwise they wanted me to pay additionally over 600$. Also they forgot to send my box spring which resulted in a delay of a week, where I had to sleep another week on the floor. I will not be ordering anymore furniture with them. I would have gotten more furniture as I have to furnish an entire house.
Kirk was super helpful and patient with questions; checking on availability of inventory, etc. Great experience today.
I had the worst experience at this Ashley home-store. I was looking for a entertainment center and Wes assisted with the purchase. We were told that 2 of the four pieces were direct shipt and the other 2 would be delivered by the store themselves. I paid for premium delivery to have them build the item. The associate mentioned when the items arrive Ashley will build it. When they came to deliver the 2 pieces of the 4 piece entertainment center the delivery people mentioned that they could not build it because the other pieces were missing and to call customer service when the other pieces arrive and they will send someone out. When the other pieces arrived and I called customer service they said that 2 of the 4 pieces were self build and no one would come to build it. So I paid for a installation service but never received the installation. When I inquired in a refund for the service I never received they mentioned that they could not give me a refund after a long hour of a call they agreed to have someone come out and build it. I waited a week and did not hear anything I called back again and they claimed to have no record of my previous call. After speaking with lakisha in the escalations department she admitted a mistake was made on their end with the pieces ordered and that she would have someone come out to build it and would call me back with a date. I never received a call another week later I attempted to get It resolved again, speaking with people via chat who did not help at all and attempting to speak with others on the phone in which I got no where. I finally requested a refund and return and they told me I was not eligible for one and that the refund window had closed. So I finally walked into the store looking for a resolution and spoke with jeneisha and Kim the sales manager who claimed there was no record of my call with the lady in the escalation department and admitted the skus ordered were not right and the sales associate made a mistake . Kim mentioned she would order me the the right two items and waive the additional fees and have someone pick up the wrong two items… another week past and nothing, i walk in the store and ask about what is going on and they state there computers are down I then leave my name and phone number as they promised to reach out to me with a update on what occurred and I never receive a call 2 days later I call the store and they claim to have no record of me coming in either time. The lady on the phone was rude and told me that I should just come in the store with the wrong pieces and they will order the right pieces then and there. So I do just that. When I arrive at the store they would not honor any requests or previous promises by previous associates. Instead I was told I have to build the item myself and that they could not get me the correct pieces because the ones that arrived are just as compatible. At this point I’m so frustrated I’ve been told so many different things so I requested a refund and a pick up on the other items at home and will never be doing business again with this company. .
READ OTHER REVIEWS: same story, you will order from this store and NEVER receive your items. At this point they have stolen 1k from me. I ordered an entertainment center, was told it was delivered and it never was. They confirmed the day but said they do not have any way of tracking shipments. How can people spend this much money with a large corporation and can't track anything?! When I spend 10$ on amazon I am able to track it every step, what a joke. Finally after weeks, while I also had plenty of camera footage to show it never arrived, they send me a new one. 1 week after confirmed delivery date I receive half of the entertainment center. 2 more weeks of calling and trying to get help with no answer or tracking info, I start calling into corporate. Finally they tell me well when they reordered they have to order it piece by piece of only half of it was ordered. Now many days later I still can't get ANYONE to help me order the other half. save your time and money this place blows.
(Translated by Google) Very bad experience since they have me from one side to the other just to change some chairs for the same smaller ones They still don't call me or give me an answer for anything but to sell you if they attend to you (Original) Muy Mala esperiencia ya q me tienen de un lado Para otro solo Para cambiar unas sillas por Las mismas Mas pequeñas Todavia no me llaman ni me Dan respuesta de nada pero Para venderte si te atienden
They sell furniture they can’t deliver. Initially gave us a 2 month delivery estimate, it’s now 8 months and we still don’t have our item. They don’t proactively update you on your order, you have to chase them down. Long waiting times on the phone, went to the store in person but their “systems were down” and didn’t get a call back. The latest update is again just “delayed” with no estimates on delivery. Can’t wait for this to be over so we don’t to deal with this company again.
The in-store shopping experience is good. But the customer service is terrible. The sales person helped me purchase the wrong product. It took me two months and multiple phone calls/emails to get an answer "sorry we could not proceed your return request". They even sent a technician to verify the wrong product I purchased. If a great customer service is hassle free, Ashley is the opposite: full of hassle and not the results you want.
(Translated by Google) We bought a 10 inch mattress online and when we took it out it was only 8 inches after several days. Not at 10 inches it says. I feel deceived (Original) Compramos un colchón en línea de 10 pulgadas y cuando lo sacamos nada más llegó a 8 pulgadas después de varios días. No a las 10 pulgadas que dice. Me siento engañada
Do not buy any item not currently available! I purchased living room furniture in November paying in full. The ottoman was on back order but I was told it would be shipped to me at the of December. At no time has Ashley contacted me with any updates, I have to call them and wait on hold. Each time I call, I am told it will be another month. The current estimate is June. I will never buy furniture here again.
#1 company in avoiding actually talking to people. Never been on hold so long so many times and then being disconnected. I live in MN and have a home in FL and no one is there. I’m trying to coordinate getting my furniture delivered and these people do not get it. Too big too care
What a difference! Initially I attempted to visit and purchase from two franchise sites in Collier and Lee counties. What a disaster! So, I called a corporate store in Tampa. Kim was the manager and was absolutely fantastic. She fixed all the previous problems and very quickly took over and got everything done easily and quickly. Thank you Kim! You are a treasure.
Gary Christ is a beast! He is so helpful and genuinely passionate about interior design and helping people find something that goes great with your living space. He knows what he is talking about, will suggest things, and lead people instead of giving fake compliments about a certain choice they made. He’s a veteran. Ashley has a great selection too and the quality is there. 5/5 Gary and Ashley Homestore
As much as I wanted a new sofa, I hate shopping for furniture because a lot of the time, the sales staff is just like the staff at a car lot. Have to admit though, the staff at this Ashley's was super duper nice and not pushy at all. MJ showed me around the showroom, explained that they were moving displays around; but he was knowledgeable about the inventory and could answer all my questions. I told him I was on my break so didn't have a lot of time so he started showing me exactly what I wanted, still without pressure. Needless to say, he made a sale and I walked out with my new sofa! This was a great (and successful) shopping experience.
Very disappointed with one particular Associate. He was so confused that it took us almost 4 hours to just purchase a bed. The bedroom set did not even make it to our address but was send to a wrong address. No one had an answer as to how this could happen, On April 11, 2022 we went to see the manager of this store after a rather strange mix-up with the furniture we had bought. The manager was very nice and calm and apologized about this puzzling situation. Before I went to the store to complain, I tried to call the associate but his phone was blocked for incoming calls including texts. I enquired with the manager is the store has a policy of not associate not answering phone or blocking text. She told me that it was not company policy. This store has good associates their reputation is at stake because of this particular associate. We ended up cancelling our order that we had bought in February and we still do not have a bedroom suite.
Ashley sells furniture they can not deliver. We ordered simple coffee table set exactly one year ago and to this day, they have never called or confirmed a delivery date and when we reach out to them, they say it is not ready yet- the whole point behind the furniture store is the ability to actually deliver them. Lol.
I truly hate posting negative reviews, but unfortunately some places warrant it and if I can avoid an awful experience for another person or family then it’s worth my time. I don’t recommend this store location at all. We have previously furnished an entire condo with Ashley Furniture back in 2020 in Virginia Beach and the Customer Service was night and day (and that was during the pandemic) I walked into the Tampa store on Saturday 3/5 to purchase a new bedroom set for my excited 11 year old. Now 30+ days later, instead of seeing my kid happy with her furniture, I’ve had to deal with receiving broken furniture, endless phone calls trying to get ahold of someone, multiple store trips, people giving me incorrect and conflicting information, and the cherry on top is that they have refused to take the mattress back. A mattress and bunkie board I specifically purchased for their floor bed. I now have no furniture, a mattress with no box spring and a disappointed kiddo. From the very beginning my experience was unpleasant. My agent was bouncing between 3-4 families and every time I had a question I had to go hunt him down only for him to disappear again. I could tell he was rushing, but I looked passed it. I asked him to show me ALL of the coordinating furniture pieces to the floor bed and he simply pointed at what was on the floor and said that was it. He wanted a quick sale. A few days later, my daughter asked me to Google her set to show a friend and I noticed on the website there were several other coordinating pieces to the bed. So since he was rushing, he didn’t even properly do his job. He actually had a co-worker finish his transaction so he could keep juggling people. Since I didn’t know there were other options, I later tried calling to switch out one of the pieces and when I finally got ahold of someone they said I NEEDED to do it in store. Made a trip to the store and was then told that was not the case. Once there I was told that even though my furniture didn’t ship, they couldn’t cancel the chest and said I had to wait to receive it and then bring it back to the store! I received items on different dates. The entire process has been a complete waste of my time. From the people working at the front desk, my sales rep and the store manager —who didn’t even have the courtesy to return my messages, I will never shop here again and be sure to let others know my experience if they are furniture shopping. Save yourself the headache and go find a different place!
I had a very positive experience purchasing my furniture. My sales person was very attentive and helpful in keeping me within my budget.
Nico was a fabulous sales representative!!!! Although i had a few issues with size of furniture and had to do a reselect, Nico and the store manager worked with me and everything turned out great! I really appreciate knowledgeable staff that was eager to help!
We had a wonderful buying experience with Gary at Ashley Home Store in Tampa, FL! He was extremely friendly, knowledgeable and helpful. What I appreciated most was that he allowed us the opportunity to browse at our leisure yet he made sure he was available to answer our questions.
(Translated by Google) I suggest checking well when buying, I mistakenly bought a box for a bed, because the one on display needed it, when the bed was delivered, it brought the base for the mattress and the box was not needed, I made the claim to the store and they did not accept my claim, they sold me something that they should have known I did not need and then they did not accept the return. (Original) Sugiero revisar bien al.comprar, compré por error un box para una cama, pq la q esta en exhibition lo necesitaba, al entregarme la cama, la misma traia la base para el colchon y el box no hacia falta, hice la reclamacion a la tienda y no aceptaron mi reclamacion, me vendieron algo q ellos Debian saber q no mecesitaba y luego no aceptaron la devolucion.
See
Do not buy anything here you will never get it ,they change their story daily ,they will sell your partial Merchandise out from under you,our sectional Is missing a different piece every time we get through to somebody so obviously it either wasn't really there or they sold it so the whole thing will never be there ,6 month so far with nothing,All I hear is horrible reviews,So they are obously using a click farm for reviews.....Buyer beware stay away,have been feed nothing but BS from them. And Noone ever answers phone always #79 waiting on phone unreal the worst service ever
Nice store with good selections of furniture. Gary, our sales person, was very helpful to us in finding what we needed. His manager too, Kim, was available to help him as needed. Good team work!
Take advantage of retirees. Veterans stay away.
Seamless! The store associate helping us was amazing.. left us alone to wander but popped in every once in a while to see if we had any questions (which we did). Was a super-fast checkout, he suggested processing two separate orders (so as not to slow down some of the furniture arriving) and we received the first order of furniture within days. Second furniture arriving a week later. The delivery guys were also super-fast. They came early, everything was wrapped and set up and ready to place. Literally took about 10 minutes to get the furniture into the house and they were done. Would definitely go to Ashley again. Great experience!
Nice store but so so many large sectionals.
OMG!!!! Yesterday, I had the pleasure of working with Brett Caltagirone, immediately he was helpful without being overbearing. The piece I wanted wasn’t in the store, I totally forgot that I mentioned it to him and he researched it for me and informed me when he could have it delivered. Initially, I went for a sofa and ended up getting everything I needed from Ashley, in total 5 pieces. I’m extremely happy! He was patient and made shopping fun! Good job Ashley he’s a gem!
I appreciated Majd Hussen(MJ). Very knowledgeable and informative. Walked us through everything and was patient throughout the ton of questions we asked. Will be returning
Gary was very knowledgable and professional. Offering options but not pushy while being accommodating.
Stuff as always is great,they have pretty broad range of all types of pretty much affordable furniture
Don't waste your time. We walked in ready to fully furnish a 2300sq ft home. We needed 2 large dinner tables, 2 full living/family room sets, 3 bedroom sets and enough patio furniture to cover 1000 Sq foot living/pool area. We were ignored on the way in. We were given little help when we did ask. After 10 minutes of wandering around alone having NO clue where to even begin, and 3 minutes of trying to get some type of guidance or info from the associate - who made it clear we would see nothing in our home for months .. we left. We went to Tampa Furniture Outlet - which carries Ashley furniture. Go to their page for that review. It's stellar. Ashley Furniture--- two thumbs down.
We purchased a display bed frame on January 29th, 2022. Barely a year later, our bed broke. Because we bought the bed from the display, we were told we HAD to take it home ourselves. The bed was in great shape until the frame broke into pieces. We paid $500 for a warranty and when we called to get a replacement piece, we were told that the warranty was voided because we did not have the frame delivered. They sold us the warranty knowing that we were not getting the piece delivered and then told us the warranty was voided because it wasn’t delivered. Makes ZERO sense and we were robbed $500.
Joe was fantastic. Appreciate his expertise. Will shop at Ashley again in the future.
I HAD A MOST WONDERFUL EXPERIENCE ON THURSDAY. Brett C. ASSISTED ME IN CHOOSING A RECLINER. HE EXPLAINED THE DIFFERENCES IN THE RECLINERS, MADE SURE THEY HAD THE RECLINER IN STOCK.
Purchased a table at the store in Tampa and was told I could pick this table up at the warehouse two days after my purchase. They gave me a phone number to call before my pick up, and I have called this number multiple times but there is no answer. Just called the store I bought the table from and they told me the table actually won’t be available for almost another month.
Gary was fabulous! He helped us hunt down and find the perfect piece we needed for our home! He was very professional, relatable and super helpful! He also had some great furniture/“dad" jokes!
Kendall is always available, patient and attentive to whatever I am looking for. He always makes sure to check the price on line vs price in the store to ensure I'm getting the best deal offered by the store. He's also very knowledgeable about the furniture and pays close attention to the customers style when assisting them with exploring pieces of furniture. Thank you Kendall! I decided to furnish my entire apartment with Ashley products because of Kendall's customer service. I also want to acknowledge that his colleagues are great team players.
Worst customer service I’ve ever had! Was given the run around for 2 months and ended up having to dispute the charges with our credit card before they would refund a broken product!
Staff needs to be re-trained. Staff wasn't helpful or professional at all
Prices and availability is ok but… They can’t deliver. We have tried to buy there twice and they completely messed up the delivery both times. Damaged and missing parts.
They sell furnace
Nice furnitures
The staff was amazing and really helped me with my decision. She made everything so easy and helped me visualize each couch in my apartment. I am so happy and cannot wait for my items to get home.
I had a very bad experience in Ashley homestore Dale mabry Tampa. There are three ladies seating in the front desk for whom the priority is their chating. I think they throw out the job that the saler do.
I found a sofa in a NJ Ashley store but wanted it for my Florida home so I called MJ at the Ashley on Dale Mabry. He was quickly able to find the product and was so helpful and responsive. The order was placed in a matter of minutes and I am so grateful for all of his help.
I went to this location on a Sunday night a week ago, an hour before closing and I wasn't greeted or helped in any capacity. I was in the store for at least 15/20 minutes walking around looking for a sofa and no ever acknowledged my presence. I even walked right past a group of employees who were having a good time talking amongst themselves and no one said a word. When my friend came in to find me he said the same thing, no one spoke or asked me if I needed help. Funny thing is he was in search for a bed. Your loss!!! I'm totally disgusted!
Bought a mattress at this location, after a week the mattress was giving me back pain. I tried calling the store and never was able to get someone. I went to the store to see if I can exchange the Mattress to a softer one since the mattress is new, it’s under the 30 days. They told me they can’t do anything for me. Bad customer service. Will never buy anything at this location.
My family and I had an amazing experience working with the staff including the manager Craig. Not only were they nice and friendly but they stayed well after close to make sure our questions, orders, price match was all correct. They were also very easy going which made the process very helpful. I'm looking forward to furnishing the rest of my house with Craig, Sam, and Yanlin!
There furniture is good but if you shop online they will take a payment and return it and take the payment and return it and each time you are paying more. I will report them because when I bought the future it had 15% off so to avoid me getting that discount I believe that's why they are doing that
The seller person had a lot of knowledge of the product, he showed me what I needed, he was patient, he followed up and best of all he got me a very good price. Thank you Elayah
This furniture store is a nightmare, it sells the most expensive furnitures in the Tampa area, and they don't even have it in the warehouse. I was waiting almost a year to receive a piece of furniture, and because I was tired of waiting, I had to cancel the coffee table because it never arrived. The salespeople are not honest and the customer services is the worst, including the managers. After so many months of waiting, my furniture arrived damaged and the coffee table, they stole my money, they did not refunded what I had paid. I hope and the other customers do not have suffer the same things. Because I am going to warning all of my my friends, not to go there to buy anything. Because that furniture store has a low prestige, poor and unprofessional business.
I went today and left a very happy customer not only for finding a wonderful dining set but a rusty, leather looking sofa. Kendell who helped me was nothing but the best!!
Elijah was my salesman and is the goat
Zane was a pleasure to work with. Very professional and very helpful. This is my second bedroom set I’ve bought this year from Ashley. Always happy with their products
Worst Company Ever! Took 2 months to deliver broken merchandise. Been waiting three weeks for refund and to have them come pick up. Tried to return to store and was told they would arrest me for “abandoning property”. Sounds to me like this happens a lot. Terrible customer service. DO NOT PURCHASE FROM HERE!!!
The first time I went in and I did not like it since the person who attended me did not explain, he only told us which side is the modern and the traditional and he no longer gave us any good attention and did not explain the offer or anything really bad experience
Elijah made my experience hassle free, worry free and easy. He answered all my questions and took my search personal to show me exactly what I was looking for. I will be coming back to that store to purchase more items with him in the future.
Our sales person was amazing. He gets 5 stars. Now when it comes to actually getting your furniture 1 star. The warehouse screwd up our order so badly that I don't even have the words for how bally they screwd up. Like no furniture at one point. Zane was so helpful and so sorry for the screw up. So sales wise amazing. But you are rolling the dice with actually getting what you ordered.
Great service
All furniture at my home is from Ashley's because I loved their furniture, however I can assure you after the last experience I had with them I will take my business else where . They are all for treating you like a queen when they're selling you something but as soon as you give your money to them they absolutely dont care whether you get your product or not. I ordered a rug from them for which I waited over a month and I called them at least 5 times to get a tracking number and I kept getting the round around from the customer care team and the store it self. I finally came up to the store and they "built a case" for which they said someone would contact me within 72 hours, which of course noone did. So I called and finally I got a tracking number and come to find out, it had been delivered a week prior . So now I'm left without my money and without my rug because they couldn't "build a case" to get me a tracking number sooner. I went to the store the 'sales manager" said she couldn't so anything store level to call customer care, I called customer care and they said it was up to the store. I'm not sure what the purpose of the managers is if they can't make a decision to fix a customer's concern, bottom line is if you're looking to buy furniture don't go here, you'll either won't get your furniture for the next 6 months or you just won't get it all and lose your money.
The salesman Brett Caltagirone was the best! He handled things over the phone for me due to my health condition until I was able to make it into the store for the actual purchase. He went above and beyond and even got me 2 day delivery! Last year I purchased a dual reclining extra wide couch and a lift chair. I have been very pleased with everything from Ashley Furniture. I highly recommend and definitely go see Brett!
I purchased a bedroom set from this store and it was one of the best experiences I’ve ever had. The salesperson Emeli Stevens was so patient and kind it was so refreshing. The store actually closed but she never made us feel like we needed to hurry up. I will totally be purchasing again. ❤️❤️❤️
Nico was great to work with. Prior to coming in to the retail store I had looked at the website and had a good idea what I was looking for. Nico brought me right over to the pieces I was interested in and answered all my questions, demonstrated how the sofas worked etc. Relocating is stressful & I thought for sure I’d be weeks w/o a sofa, I was pleasantly surprised when he told me I could have it delivered the following Monday!
DO NOT BUY A THING FROM THIS STORE. Everything came damaged. They did not want to take it back . Have not refunded my money . Will have to take them to court . This just should not happen . They were yelling at me . Just giving a heads up . Wish someone had told me .
If I could give this experience a zero I would. I will never buy furniture here ever again.
Emily Stevens she is an amazing representative! I bought my set just because she convince me with her sellers abilities to do it. Smart very knowledgeable of the products. You are so lucky to have her as an employee. Thank you. Also the delivery was right on time and they were very pleased to deal. I am very satisfied with Ashley furniture's and employees! Thank you for a pleased experience.
MJ was great. Would recommend this place. Only thing I didn't like was their lack of answering the phone. Not just this Ashley's but every store we called no one answered.
Ana Maria was so helpful, respectful of my time and knowledgeable! My needs and wants were heard and what I asked for was delivered! I am happy with the price I got and paid and it certainly beat the online one. Thanks Ana Maria!
Horrible service went across street n bought what we wanted
Lian was the absolute best when I went in to buy a dining room set for my new home. The expert from beginning to end was so wonderful I came back a month later he asked me to let him know my arrival date and he was ready for me. I bought the furniture for the rest of my home. He was professional, patient, went above and beyond to help with my decisions. I was not easy but he never wavered. Thanks again for all you help.
My wife and I went to check out some furniture for our home and Issac helped us. He first greeted us to understand what we were looking for; then directed us to the areas. He followed up after 10 mins, as promised, and was extremely helpful in walking through each section. He is knowledgeable, patient and very professional. He truly represented the store in an exceptional manner. He asked the right questions and was able to explain and take us to exactly what we wanted. I think the store should recognize him as employee of the month.
During our recent move from MD to FL, the movers broke the rails to our bed. I attempted to call the store on Dale Mabry but was unsuccessful, as they hardly ever answer. I chose to chat with a representative on the Ashley website and they directed me to the Consumer Affairs Department, in order to see what we needed to do to get replacement parts for the bed. Consumer Affairs directed us to make the replacement order in store. Again, after calling the Dale Mabry location over ten times, I was finally able to speak with someone. Unfortunately, the woman was not knowledgeable on replacement part orders ( I had some questions before we made the 35min drive), and neither was the sales representative that she had to keep asking for help, regarding our situation. They eventually told me we needed to come to the store to make the purchase. My husband went to the store today to order the replacement parts BUT the sales representatives gave him a "regional customer care" number because "you aren't able to make replacement part orders in store." I spent 50 mins on hold to speak with the regional customer care representatives who also told me that the replacement part order needs to be made in the local store. The employees at Ashley's Dale Mabry are seriously incompetent when it comes to replacement part orders. We are going to try and contact an Ashley's store further out and hopefully they are actually useful.
Niko did amazing helping us would highly recommend
Kindle went above and beyond to help with any questions we had for him. He was very knowledgeable of the showroom and we felt absolutely no pressure and he treated us like a friend rather then a customer. I would definitely recommend asking for Kindle if your looking for pressure free and friendly experience! The showroom was great, I will definitely be back in the future 👍
Kendall, my salesman, was professional and so knowledgeable. My first choice wasn't what I expected but then Kendall searched the entire store to find something I had completely overlooked online. The collection was the color I wanted and built quite solidly. I am very pleased I went to Ashley and found Kendall!
MJ is the best! He has helped us the last couple weeks with furnishing our new apartment. He is personable and knowledgeable about his job. Great experience, made this process extremely easy!
Best service and prices! Brett was simply the best!!!!!
(Translated by Google) The products were very tempting ... my husband told me "" we are only going for a mattress of $ 800 us "" and we left with a purchase of 4800 ... happy !!!! ... By the way we were advised by Lían ... very good service and attention ... Thank you 👏 🏻👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻☺️👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻 (Original) Muy tentadores los productos … mi esposo me dijo “”sólo vamos por un colchón de $800 us “” y salimos con una compra de 4800… feliz !!!!… A propósito fuimos asesorados por Lían … muy bien servicio y atención … Gracias 👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻☺️👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻👏🏻
Absolute terrible experience. Customer service does not know how to place a replacement order. Not only did we receive a damaged nightstand AND dresser, it took 3 agents to order a new dresser piece. After calling to find out where the piece was in transit, we were told they were not able to order the piece and no order was ever placed. After ordering both a new dresser AND nightstand we received both products with ZERO hardware. Unbelievable experience. 2 months of having ordered and received these items we still cannot put them together. Never been more disappointed. Great deals for terrible service! It all makes sense now.
Went today just to see prices and we ended with all we need thanks to MJ. His not just great... his excellent in custumer service! Help us a lot and find us great deals, very honest and kind! Also the mananger of the place, we do recomend to shop on their store no just for the furniture but because of the way they treat you since you enter. About their deliver they were honest from the beginning on the possible waiting time so know what to expect!
Selection was kind of blah. Although the sales rep was helpful in realizing we were at the wrong place.
Nico was great. Not his fault that everything is on back order for 2 months.
Me and my husband went looking for bedroom furniture. Isaac was amazing. He took his time and showed us around and helped us find exactly what we were looking for. Thank u Isaac.
We bought several Items at the N Dale Mabrey. Even with the 10% sale things were pricey but only have to waiy 6 days for.delivery so much better than the Dec 3rd expected delivery ti.e.on any sale.item we asked about at Rooms To Go.
(Translated by Google) Today I worked with Lian at Ashley in Tampa and all I have to say is that the experience was the best I have ever had in a furniture store. Very attentive and patient. (Original) Hoy trabaje con Lian en el Ashley de Tampa y lo único que tengo para decir es que la experiencia fue la mejor que eh tenido en una muebleria. Muy atento y paciente.
We went to this Ashley’s store just to look and try out some couches. The sales associate, MJ, immediately greeted us and was so helpful in helping us pick out the perfect couch!! Very pleased with his professionalism and excellent customer service. 5 stars *****
MJ was the man. Really helped us out with the couch for our forever house! Worked with us on design and making sure we were taking care of. 5/5 would recommend.
Everything was very professional and I like the furniture.
Lian Rodriguez is the best! My husband and I have been dealing with him since last Month and each interaction has been professional and efficient. Lian has made our shopping experience a great pleasure and we appreciate him very much.
I went in not knowing too much, but after being helped (I had a lot of questions), I found the exact mattress I needed and left sooner and more confident about my purchase than expected. 5 stars. Colin
DON'T WASTE YOUR TIME. The in store experience is great and the furniture is good quality. Unfortunately, they utilize a third party delivery service who ruins the entire experience. They are Rude and Very Unprofessional.
I went to Ashley homestore in Tampa and I worked with Lian. The only thing I have to say is that his service was awesome, he was very patience and very knowledgeable about everything. I will definitely come back and buy from his again.
Emeli went above and beyond to pleased our needs when needed. Her attention to details trying to make our purchased the best experience with Ashley Furniture. her professionalism was second to none and will always be kept deep in our hearts
I purchased a couch from their store in Tampa on 25 June, they informed me that the couch will be ready by end august (early September max). In July, i called them to double check, only to be informed that the couch is delayed till early September (I'm glad i called because i received no notifications of the delay). I called them again on August 27, only to be informed that the couch is now delayed till mid October! This is way passed the deadline they told me when selling me the couch. No apologies were made, no compensation was made, they did not even admit that this is even an issue. The customer service blamed the warehouse, warehouse blamed the head office. It's a mess. I really love that couch but unfortunately working with Ashley is one of the worst experiences ever. I do not advise you to buy furniture from them unless it is available at store. If anyone from management can assist me in getting my couch earlier, would be great. Otherwise i will ask for a full refund and will not enter your store again.
Yanlin was great with helping us find the right fit for our home. She even remembered us from a month ago and didn’t pressure us to make a purchase. The store is also nice, you can visualize what the furniture will look like in your house and you may even leave with additional ideas (purchases).
We went into Ashley Furniture in Tampa today and Isaac was amazing! He helped us find the best price for the piece we need and a corresponding fireplace. He was great to work with.
One of the worst experiences in a long time. Wanted a wooden dresser and couldn't get the one I wanted originally online from a different store so I visited Ashley's. Salesman walked me through some options and stated the one I liked was in fact wood and placed an order that direct shipped. Apparently this is different from two other types of shipping they have but it was never explained. Got the dresser delivered and unboxed the parts to it together. Two major issues. One it turns out it is particle board and two several pieces were damaged. Reached out to Customer Care who sends me an email to reply back to with pictures, which I did same day. Over the course of 10 days I get zero followup from Customer Care and the store itself even after numerous calls. They each state that because of the way it was shipped the other group needed to address the issue. Finally get the office manager on the line and after explaining the situation yet again she says she has to submit info to Customer Care. At that point I politely state that this was already done and it was now supposed to be in her hands. I proceed to tell her I'd we don't get resolution by end of that day I would institute a chargeback. She gets flustered and says she can get Customer Care on the line. After another hour on the line with them Customer Care takes over and she drops off. Lo and behold when Customer Care calls us back since the call dropped, the rep states it looks like the replacement order process was started (our guess is by the office manager). As of this time we are still waiting for Ashley's to call back to confirm the replacement order and pickup of the damaged dresser. I can honestly say I will never buy from them again based on this experience. In all honesty since we still haven't heard back we should start the chargeback process. That might get them to actually address the issue. Very disappointed and would not recommend to anyone we know.
Great customer service. Definitly recommend Rogers, he was very helpful!
We went to several other furniture stores as well as looking online forever to find items for our new apartment. The sales associate, Rogers, kindly greeted us and helped my fiancee and I make decisions on a mattress and a couch with a bedroom set. The quality amazed me and I'm very thankful Rogers was able to work with us to give us a great price we felt happy about. Ask for Rogers for a great experience.
Excellent customer service from our salesman Brett Caltagirone. He assisted without being pushy or following you around the store like many other sales people tend to do at other furniture stores. He helped customize our selection to fit our measurements at our new home and mapped out all of the details to look out for leading up to the delivery. If we ever need any more furniture going forward we will be sure to come back and see Brett
Nice place to purchase furnitures
We had a wonderful experience at Ashley on Columbus and D Mabry. Our sales associate, Ana Maria Fernandez, truly went above and beyond to make sure we were able to purchase every item we chose and it be affordable. Her manager, whose name I did not get, was also very helpful and took the time to work things out with us, as far as pricing and affordability. Ana Maria was very knowledgeable and patient. I would definitely recommend this store and sales team. Thank you!!!
On June 24th I was eager to start my new life in Tampa, with New Furniture from Ashley. I really loved the selection and during these trying times of Covid and material shortages...All my pieces were in stock at the time of order. At the time of delivery on July 15th, my mattress was not delivered with all the other furniture, the sleeper sofa was not operating properly as well and my base for the queen mattress was incorrect, it should have been a Bunkie. The delivery men were polite and courteous, they stated that the exchange could be made for the wrong items and a technician could repair the sleeper sofa. I slept on the couch the first night, since I had no bed. The second night I bought an air mattress at an additional expense to me and spent numerous times on the phone trying to get everything corrected. Since that time to now, I have spent numerous time and energy to get the situation rectified...talking to numerous parties at the store(i have been there 4xs total, I wish I was there to buy more furniture but all i have is problems) Now David, helped yesterday and resolved the issue of getting a bunkie but the return of the wrong item that cost $199 is still an issue. Do they not realize that could turn into me buying $2000 more of furniture if the situation would be rectified??? I was there yesterday and saw at least 5-6 items I would have been happy to buy, in the hours that I was there, instead of trying to get the order corrected.
Mj really very profession and accommodating
(Translated by Google) HORRIIIIIIIIIIIIIIIBLEEEEEEEEEEEEEEEEEEEE BAD ATENSION I really had not wanted to write about the seller, my house is all furnished by Ashley but this Ashley is the worst, the super rude and stubborn saleswoman, so the product came to me wrong and I'm making the claim and they leave me 30 min waiting on the cell phone they have already done it several times MANAGER AND OWNERS DO something about it 🙏🙏 (Original) HORRIIIIIIIIIIIIIIIBLEEEEEEEEEEEEEEEEEEEE PÉSIMA ATENSION de verdad no había querido escribir sobre el vendedor, mi casa esta toda amoblada de Ashley pero este Ashley es lo peor la vendedora súper grosera y obstinada , de pso el producto me llego mal y estoy haciendo el reclamo y me dejan 30 min esperando en el celular ya varias veces lo han echo MANAGER Y DUEÑOS HAGAN algo al respecto 🙏🙏
Jax was so helpful showing us and explaining everything in detail!! She has a very pleasant customer service personality!
Mj is cool
It's a nice place to shop and e eryone is so helpful.
Kassandra at Ashley Furniture was extremely friendly and helpful thought the buying process. Their inventory gave me many options to fit my new home perfectly. Thank you Kassandra and team!
Here sits half my couch that I ordered in May for a July 24 delivery. I have been billed for a full couch and I have been promised a full couch since July now we are mid August but no couch. I walk in store several times to find out where my couch is to see about 10 sales people eagerly standing around and one to two customer service agent drowning in complaints. Here we are Sunday evening after being told I would have a Monday delivery only to be called and told it will not happen until DECEMBER. WTH. I am so very upset. My family will have no where to sit for the holidays. How is a company able to do this? Now for the fight to get my money back and for them to pick up half a couch. SMH. STAY AWAY FROM ASHLEY FURNITURE
Managers are Great here and sales people are also
I worked with salesperson Mallory. She was so professional and a pleasure to work with!!!
We were helped by Kirk who went above and beyond to help us find the perfect bed and comforter. He really looked out for us and advised us of an upcoming sale saving us hundreds of dollars. Great customer service!
We were able to find bedroom furniture in stock! Very happy. Issac was an excellent salesman.
Good service of Lian!
The worst store in everythings aspects...I don't recomend it...
Excellent customer service...
When will someone be back to put the feet on the dresser and nightstand?? This is ridiculous!!
Good customer service as always!
I was in this week and recieved great customer service from our sales associate Emeli Stevens. Even after leaving and checking out other furniture and giving her a hard time she still helped me find what I was looking for when I came back! Thanks .
I was treated nice and i was helped in a timely manner from beginning to end. Sales were good and I was offered really good deals.
Ashley furniture has the worst delivery ever the guys who came to my home were very lazy had an excuse on why they couldn’t fit the couch in my home there was no effort made at all. I have bigger pieces of furniture in my home where I had no issues of getting it in. You can tell they just wanted to call it a day I will not ever shop at Ashley Furniture again I paid good money for furniture to not be placed in my home and was told I can re select. I have attached a photo showing how they were trying to bring it in as well.
I will never again in my life order online from Ashley furniture again. I got a door step delivery of a bed room set that came with half of the furniture broken & scuffed. I called immediately to report it & after getting the run around for nearly 3 months via phone, emails & Facebook messenger I am finally receiving my exchange furniture only because I agreed to stop fighting about a $300 gift card I was offered by the second representative I spoke too when inquiring why I hadn’t heard anything back about my exchange. Shame on this well known name of a company for what they made me go through regardless the fact that I had paid a high price for the insurance plan on my set!
My sales rep was amazing and I love my kitchen table set!
Had a very good experience and the price was the best that I found for a Lift Chair
Mubeena was very helpful, friendly, informative, and kind. Great shopping experience!
Absolutely the WORST experience. April was my 1st time ever ordering from here (online) and I will never again. Ordered a bedroom set in April and haven't received it yet. Now July and I've spoken to about 8 agents and they are all giving me different answers to where my order is. They are not on the same page AT ALL and I finally just ended up canceling my complete Order. I've always ordered from Rooms 2 Go and never had issues! Rooms 2 go is the place to go!!!
If I could give this store 0 stars I would. The first time I went to this store was back in the end of April, I went in needing to furnish almost an entire house. I spent over $6,000 in this store and the service I have received is horrible. First, the entire living room set I ordered got back ordered and nobody even notified me. Once I went back to pick out another couch then that one got back ordered as well. I finally ended up settling for the 4 couch option then once it got delivered it came in with RED marker all over the cushions. I ordered $400 a piece polywood Adirondack chairs and their delivery crew assembled them wrong creating their own holes which stretched and ruined the polywood! I ordered a dining room table and bench that was supposedly solid wood but it came in with chips all over the legs and the bench was broken. I ordered a bedroom set and the nightstands work great but the dresser came in with a huge crack along the bottom. I have called the customer service number for Ashley 12+ times, they will not return any of these items!!! They sent out a tech who reassembled the chairs, however you can still clearly see the drill holes that aren't supposed to be there. He then spray painted the chips on the table and super glued the bench....SERIOUSLY? When he left he told me someone would call me to compensate for the damages or give the option to return within 24 hours. That was 3 weeks ago. I have since called in to the customer service over 8 times and every time I am told someone will call me back in 24-48 hours. STILL NO CALL BACK. Nobody at the store will answer my phone calls or help either, now I am stuck with $6,000 worth of damaged poor quality furniture! DO NOT SHOP AT ASHLEY FURNITURE.
Save your time and money do not buy anything from here.
HORRIBLE CUSTOMER SERVICE!! After they take your money they couldn’t care less. I placed an order with Muneeba she was ok, very shy. Said that she would update me but of course hasn’t just found out Delivery date was pushed back a month no one told me.
Edit: Regretfully I have to revise this review since my bedroom set was terribly delayed even though I was promised items were available. Getting through to anyone at the store was horribly exasperating and when we did go into the store to speak with our salesperson she definitely was not as kind as she was initially. It seemed that these furniture delays are upsetting the consumer, but also putting these sales representatives under extreme pressure. Please be prepared to wait months for furniture. After being horribly disappointed with Kane’s furniture, we were in search for a bedroom set and was able to secure one in stock plus a mattress for the same price of the set we waited on for 2 months from Kane’s. Elizabeth C. worked tirelessly with us to find the right set at the right price that was available in a timely manner. We gave her a price and she worked the numbers until we were happy. She was just as patient and sweet as could be as well. If you are in need of furniture, please ask for her. You will not be disappointed.
Sales associate was friendly and efficient. I especially liked the free delivery.
The sales associate was very nice and knowledgeable but scheduled and charged me for a delivery and assembly before informing me of the extra cost. I didn't need the assembly because I bought the same item previously and assembled it with no problem. I didn't want to make a big deal out of it so, I let it go..she tried to explain that it was for my benefit but, it's the principle.
HANDS DOWN THE WORST CUSTOMER SERVICE. They are wonderful in the beginning (before they have your money) but the second they have your money they are horrendous. Getting in touch with ANYONE has cost me hours of my time. They have confirmed then cancelled deliveries on the same day TWICE. Their technician arrived two hours late. I could not get ahold of an associate at the store I purchased for two days. I was told to just continue calling. When I finally got a hold of someone the manager conveniently just left and the other was in a meeting. He called left no direct line and again I was left unable to contact the store. I ended up having to go to the store to speak to someone after a twelve hour shift. I’ve been on hold for forty minutes waiting on an automatic line only to be hung up on. The frustration with the company is endless. Save your headache and pay more for better customer service because you will not get that here.
I bought a couch from Ashley Furniture this week and worked with Brett the sales associate. He was beyond helpful. Fully knowledgeable about all the products, very professional and made me feel comfortable through the purchasing process. If you stop into Ashley definitely ask for Brett
I would give this 5 stars if our original purchase wasn't cancelled. I finally spoke with MJ and he got everything going in the right direction !!
(Translated by Google) Poor customer service. They do not meet the delivery date of the furniture. Little or no preparation of their sales agents. And be careful if you ask for your money back. They do not want to give it back to you as you paid for it. It does not matter. If you paid it cash, they still want to return it on store credit. BE CAREFUL. NEVER BUY IN THIS STORE OR YOU WILL LOSS YOUR MONEY !!! (Original) Pesima atencion al cliente .no cumplen con la fecha de entrega de los muebles .poca o ninguna preparacion de sus agentes de ventas .y cuidado si te da por pedir tu dinero de regreso.no te lo quieren devolver cash segun lo pagaste .no importa si lo pagaste cash ,aun asi lo quieren devolver en credito de la tienda . BE CAREFUL . NEVER BUY IN THIS STORE OR YOU WILL LOSS YOUR MONEY!!!
We had the best experience today. Elijah was more than helpful and went the extra mile to make sure my girlfriend and I got the perfect furniture for our needs! Highly recommend!
Absolute pleasure working with Elizabeth at the South Tampa store , she was very professional and knowledgeable of the products and services offered by Ashley Furniture. This was by far the most pleasurable furniture shopping experience I have ever had. Delivery was scheduled within 2 days of my purchase today (6-10-21)and Delivery this Saturday(6-12-21). Impressive in my opinion… great job Ashley Furniture.
Majd and Kirk were very helpful in gathering information for my fiancé and I! They made everything simple and easy, as well as being good company throughout the process. They even told us about it fun places to go to since we are moving from WI! Phenomenal staff and I will be shopping here again. Great work you guys!
Majd went out of his way to help us get the perfect couch. He made sure we were satisfied before we left the store.
Excellent customer service
Roger G was really helpful and friendly . He helped me find a good deal on a modern bedroom set for my fiancé and I , very quick and efficiently . Thank you so much Roger !!!
MJ was amazing. Things are rough right now with covid having caused some back orders etc. but MJ took care of us for hours while we made annoying little decisions, and all in all we won’t be waiting too long for our new gorgeous furniture. Further review to come after delivery. Thanks so much MJ!
Bought a sofa with no hassle at all. Sales staff is no pressure and very helpful. Thank you !
Had the best experience Roger was great. He worked with us and listen to our needs.
Over priced....
Horrible sales rep., I wanted to buy but had to walk out
I went to Ashley HomeStore to get a new dinning table at the store everything was nice and the furniture arrived in time as planed Wednesday June 19. What a surprice when I realized one of the chair was broken down, exactly the last one they brought into my house, the delivery guys letf quickly without having time for check out the furnitune. Because I paid for five years protection plan right away I called Ashley they requested me some picture that I sent by email. I still having no answers no follows up, I've been sending more emails and nothing from Ashley side. I sharing my history giving you the opportunity to think twice before buy something from Ashley HomeStore because they are not cheap but their quality and the service after purchase.
I bought an Ashlor Nuvella 5-piece sectional. The Right-Arm facing corner came in bad condition. I called customer service and they sent a technician; The technician tried to fixed it, but it got worse. I expressed to the technician being NOT happy with the result; he said it would be better to replace the item and left my house. I was waiting for some answers and as I didn't get any call back, I decided to call them again. Once I did it, I found out the technician didn't fill any report about it and they needed to send another technician one more time. So another technician came and said the same thing; So yesterday I called again and they said I need to contact the sales person, I called the sales person and the sales person asked me to contact customer service; every department just throw the ball and nobody takes responsibility. Save money and time being away from buying stuff on this store, that's my advice. I bought the set on 02/14/2021, and on 05/23/2021 still have a broken new item. Good job Ashley Furniture.
Really good selections. They're having a pretty good sale over memorial day too. But even regular prices are not bad. Friendly sales staff and too pushy- which is nice
Bret was our sales gentleman! He was great, not over baring or pushy, was so patient with us and helped us make our final decision (so many options) also got us a quick delivery date!
(Translated by Google) Excellent care and good quality of products (Original) Excelente atención y buena calidad de los productos
Fast, attentive, caring service.
Poor communication, online customer service the worst, I bought a set of furniture and paid at full price since April 10th, 2021. They told me it took up to three weeks to receive them, I had to go back to the store yesterday to change the furniture I had ordered for others that are supposed to arrive on May 31st; not a simple apology for the delay I received, they should worry more about customer service, and less to just sell by lying. Sorry worst experience with Ashley.
(Translated by Google) Good supply of furniture and excellent treatment. (Original) Buena oferta de muebles y excelente trato.
If you want excellent service, ask for Elizabeth!
Majd was so personable & helpful! I needed to make an order right at closing time & he was still patient & pleasant to work with. He made sure I was well taken care of & had all the information I needed. There were other employees checking in periodically to make sure I was being helped whenever I was simply waiting. Highly recommend this store!!!
I wish I could give a zero, I would NEVER recommend this furniture store to anyone. We bought 3 pieces of furniture, the problems were endless with every delivery. It’s impossible to get thru and resolve any problems. You have no choice but to go into the store. You can never get a straight answer they tell you they will call back. L There’s no reason anyone should ever want to buy anything from this company considering the poor quality, customer service, and lack of sincerity. THE WORST don’t waste your time!!!
Simply the worst all around, delivered damaged bed and they said it was all set. Customer service never helps at all. Couch was delivered and we were told they don’t deliver to the forth floor, after they’ve taken my money and paid for delivery... typical run around every engagement it’s sick. Truly drives me crazy how much time we’ve spent on this, lived here for a month and still don’t have most of our furniture. Don’t waste your time.
Great salespeople and were able to price match online to make things easier!
Mallory was absolutely amazing! We got exactly what we wanted and she made the process incredibly easy. We can’t wait to get our new recliner!
Very helpful staff but the manager that was there today ( 04/25/2021) obviously didn’t care about making a sale, the reason why a say this is because the set of lamps that I purchased are delayed by 2-3 weeks and while in the store, I noticed that they had 2 sets of those lamps in display. I asked if I could take one of those sets with me today since I already purchased it, and the one that they ordered for me they could keep it, and the manager refused without even a thought. The only reason why I kept the purchase instead of canceling it was because the sales girl that was assisting me was very attentive and helpful.
Expensive
Beautiful pieces and very fair prices! Staff was friendly but not overly aggressive, like I've experienced in MANY other furniture stores...nothing worse than an overly aggressive sales person who won't leave you alone to browse! Great experience all the way around.
This is my first time and my first experience with Ashley Furniture and it was the best. Beautiful furniture and I bought a beautiful bed in there. I recommend Ashley Furniture to anyone. Great customer service and assistance 👍👌.
The salesman was awesome, but their inventory is not as huge and big as the competition unfortunately
The worst furniture shopping experience I've ever had. 6 months after my order and still not satisfied.
We have purchased from Ashley before at different stores and always had a pleasant experience, but we drove to Tampa to see if they actually had a piece we saw online in store. We were greeted by Anna Marie and she was very knowledgeable and helpful. We did place an order with her and I would say it was another five star experience! We looked around online as usual but always seem to find the solution at Ashley.
Still waiting for furniture. It was suppose to be 6-8 weeks to receive. But its being already 10 weeks and am suppose to wait more when spoken to customer service.
No pushy sales people chasing us around....Huge open space
Brett is the best sales guy ever! No mask nazis in the store which is a must for me! I would highly recommend him for all sales. We also had a number of other sales people offer to help and were very nice and professional. I would repeat business with them for sure.
Horrendous experience, the sofa broke after 3 weeks, 3 months later I’m still sat on the floor because their engineer took 4 weeks to come visit, then another week for a decision and then another 2 to get a delivery date which is 2 months out! You can’t get hold of anyone at the store, you get put on hold for 40 minutes and then it cuts out, They refuse any kind of compensation and offered me a gift card instead I would go to American signature, never had a problem with them and great quality/customer service, Ashley furniture is a complete joke !! Do not buy from them
I had an amazing experience at the Ashley's of Dale Mabry. If you are going into the store you need to ask for Zane!!! He takes the time to learn your style, doesn't pressure you, and is over the top helpful. I'm not surprised by his great service because I have gotten the chance to meet their manager, Craig, and he is nothing but top-notch himself. I strongly encourage you to take a visit to the store they have a great selection.
Kirk was extremely knowledgeable and kind with older customers. He is a credit to Ashley Homestores.
Friendly, helpful staff, and a happy manager always looking around to assist guests if needed. (a young handsome man) can't remember his name.
I ordered a living room set from Ashley, which were supposed to arrive within 6 weeks. First they told me February 9, then the 23rd, next it was March 9th now it’s April 6th. I need some clarification on why all the changes. VERY DISAPPOINTED.
(Translated by Google) The best furniture, but the secretaries Or the one who is to help the clients believes that she is at home sending her husband, the rest is super good ... (Original) Los mejores muebles ,pero las secretarias O la que esta para ayudar al clientes cree que esta en sus casa mandando a su marido,lo demas super bien...
Worst experience ever, I would give 0 stars if I could. Bought a couch that looked great at the store but in reality after months of waiting, when I finally received the couch it did Not met my expectations. The couch had a different color shade (actually dirt) and caused me rashes. Their return policy is useless, they keep you waiting only to tell you that "Once the furniture arrives to your house you cannot return it"
(Translated by Google) Rogers was very friendly, helpful. Excellent seller and the store was organized and clean. You could see everything comfortably. Especially bilingual. Rogers was very friendly and helpful. Excellent seller and the store was organized and clean. You could see everything comfortably. Especially bilingual. (Original) Rogers was very friendly, helpful. Excellent seller and the store was organized and clean. You could see everything comfortably. Especially bilingual. Rogers fue muy amable y servicial. Excelente vendedor y la tienda estaba organizada y limpia. Podías ver todo cómodamente. Especialmente bilingüe.
Sales guy was kind of rude.
Never buy anything from this store unless you are prepared for terrible customer service, to be redirected 12 different ways if anything goes wrong, or if you ever plan to get a refund if the quality or style is not what you were hoping for. Staff will make sure not to tell you about the return policy upon purchase. Decent furniture but be 100000% sure you love it before you purchase it and when it is delivered, inspect every single inch of it before the technicians leave and refuse delivery if it is defected or if you are iffy about it in any way. Otherwise you are screwed and hope you love it because you are stuck with it.
No decent bar stools
Calling this place is a nightmare. Good Luck getting ANYONE to answer the phone. Must be making too much money in this Covid environment to answer the phone.
Love it!!!
Ashley had so many styles to choose from for every room. You will love everything making it hard to choose on anything.
I rate Ashley furniture with a ZERO I paid thousands of dollars for a “leather” living room room set. The “leather” kept peeling off after 3 months Parts of the material was replaced 5 different times within a year . After the year the warranty was no good any more, the extended warranty that I bought they said does not cover peeling . This is scam Ashley furniture in Dale Mabry is selling defective furniture Don’t go there take your shopping some where else
Terrible terrible customer service combined with defective products.... would never ever recommend this place. They have fake reviews on Google.
Never had someone come up to me to offer anything they were more worried about closing in 30 minutes then a sale highly disappointed since I came rushing from work after hearing how great Ashley is
Horrible customer service, poor product knowledge, misleading sales tactics. Don’t waste your time. They make 0 attempts to reconcile or address customer issues. Corporate is even worst! Have an issue ? Yeah good luck. Over a week and not a single response from corporate to help address an issue that was made by THEIR staff because they don’t train people properly and take 0 accountability. All they want is your $ and they would careless what you get stuck with
Service is terrible. I will never buy here again. My husband and I chose a beautiful sofa and tables. Didn't receive it for 3 months. They were rude and unconcerned. Don't buy from them.
Dont shoppe from this store... Worst company ever they sold us a warranty that does not want to fix our furniture , came to the store spoke to Janet that claim to be a manager to take responsibility for warranty sold and she is not doing anything to help is resolve the issue with the warranty company very unprofessional, no effort to help after we paid and they got a commission for the sale.
Elijah was a super salesman! He was extremely knowledgeable and patient, helpful with his suggestions, and even gave us a great discount. It is definitely worth your while to see Elijah when you come into Ashley home store on North Dale Mabrey in Tampa, Florida
Great floor tec. I'll wait to see how the product is.
Excellent furniture
We ordered a couch in November and were never told it was on back order. Two months later we request a refund and the company can't find our order at all. It took multiple phone calls and a trip to the store itself to get our money back. Even then, our order was never found. The manager was less than helpful.
If you go in, YOU MUST ASK FOR SAMANTHA!! We worked with another associate and eventually walked out. When we went back and worked with Samantha, we bought in 3 minutes! She’s exceptional and knows what she’s doing.
Product is okay but SERVICE IS HORRENDOUS!!! This store needs to get its act together. Set up was left off my order, spent 2 days trying to contact the store and my sales guy, Elijah, because customer service couldn’t help me. When I eventually added on set up, it wasn’t updated for the delivery guys so they didn’t assemble my pieces. They referred me back to the store which I couldn’t contact because no one would answer on top of my sales guy, Elijah, so I drove there to dispute what was going on. The admin side was only being run by one person. I also ran into my sales guy who ignored me, and was instead messing around the whole time with other team members. I had overheard them reminding him to call his customers. (Pretty convenient right?) when I explained this to the store manager at how embarrassing and aggravating the situation was it didn’t really seem that it was important. I used to work with American Signature, so I know the furniture business. You don’t act that way on a sales floor in front of customers.
Worst customer service ever
Rodgers and the Store Manager Craig worked with us on an individual level, listening to what our needs and wants wants were, then educating and executing. They were knowledgeable about their products, reasonable when purchasing to help manage the cost with some discounted pillows. Im not a furniture store or shopping human, but Rodgers and Craig were there for us. Not for the sale. Comfortable and not expecting any kind of buyers remorse! Come here for your furniture needs! Excellent quality of product and service. Thank you Rodgers and Craig. Ashleigh and I appreciate you all.
(Translated by Google) Very unprofessional sellers. Delays more than normal due to the lack of knowledge of the Seller (Original) Vendedores muy poco profesionales. Demoras mas de lo mormal por la falta de conocimiento del Vendedor
(Translated by Google) Very good attention, cleanliness and quality with good discounts (Original) Muy buena atención limpieza y calidad con buenos descuentos
We had one of the greatest experiences. We were helped by Brett, he was so patient with us and help us with all of our questions. We will have or furniture within two weeks. Thank you so much Brett!!
Was in the store for a good 30 mins and not one salesperson talked to me or asked if I needed any help. Won't be coming back here.
They literally shipped me the wrong $800 couch.. and you don’t even want to know how much of a pain it is to do an exchange with Ashley furniture home store.
Elizabeth and Samantha were absolutely amazing! The best service I have received in a long time! I came to the store when they were about to close and they still spent over an hour after closing to make sure everything was correct. Excellent service! They provided me with the best discount and offers they could. I’m a business man and I definitely owe them free services from all of my 5 companies. Would definitely RECOMMEND SAMANTHA AND ELIZABETH for great service! Thank you so much, will be back soon!
Worst service ever ! Brought our living room furniture in aug and was scheduled to receive everything on 23rf dec but unfortunately now they’re saying January without even date confirmation
Martin's cuisine is now open for takeout only during Covid. They serve authentic south Indian food mainly from Kerala.
I had bought stools and a bed frame, the stools I bought were the incorrect size (we were not told that there were 2 different size stools). We came in store to exchange the stools, and CRAIG the manager wasn’t able to help us. He was trying to make me wait 5 months for stools. Terrible customer service. Will not recommend this Ashley furniture store to anybody. I would also not recommend Ashley Furniture to anybody. Calling corporate does not help, nor does using the messaging tool to get questions answered. Completely unsatisfied with the overall service of this company.
HORRIBLE!!! Dont purchase anything from this company. It takes over 2 months to get your order delivered and they constantly push back the date of delivery. I would never recommend using this furniture store again.
My husband and I went to AF in Tampa even tho we live 30 minutes from this store but we were in the area n decided to stop. Shopping for a couch can be challenging. We asked the sales associate a question, she was already helping someone else but came back to us when she was done. Let me just say MALLORY is the most professional not annoying sales associate we have ever dealt with! We have been to several AF stores over the yrs and couldn't remember the sales associate we have had in the past but this one MALLORY stucked to us and not because she wanted the sale. We decided and we live near 2 AF stores, only to give her the sale regardless how far we lived. MALLORY is your girl! Ask for MALLORY and I guarantee you will not be disappointed!
Ashley furniture will treat you like a king in their showroom, but after they receive their payment they could care less! Furniture arrived damaged and they scheduled their tech to come out and fix the issues. Technicians came several times and had to order parts. Over 3 months later, our furniture is still not set up and we are waiting on parts to arrive which get delayed every month. Customer service has been no help and will not even schedule a call back. Worst customer service and the whole process has been a nightmare! Will not be shopping there anymore and I highly recommend not to waste your time or money here! 0 stars.
(Translated by Google) Furniture and decorations for a house, very nice but there is no money. (Original) Muebles y adornos para una casa, muy bonitos pero no hay plata.Ni modo
Great customer service and good prices. Agent Roger was really helpful.
Ask for Hunter if you go to Ashley’s in Tampa!!! Hunter definitely delivered a wonderful experience and was super patient as we made selections and changed our minds along the way. The manger that assisted was also wonderful!
Friendly staff
Terrible, absolutely terrible. I wouldnt for the life of god recommend this place. HORRENDOUS customer service, both on the agents side and on their dispatcher outsourced delivery team. I wont go on a tangent like everyone else, but lets just say their delivery does not have the highest reputation.
Cool chairs n such
The selection at this store is great and Brett was the best! Brett was super attentive but didn’t hover and pressure us like the typical salesman. If you’re looking for high quality service and someone who knows the ins and outs of the product, go see Brett at the Dale Mabry store!
Horrible customer service. They never contacted me back with the issue I was having . Will never use Ashley furniture again seeing the other reviews I highly recommend you don't go here . All they care about is the sale after that you're on your own .
Two sales reps fought over our order right in front of us (Emily was one of them and she cornered us saying as customer we have to influence the other rep to share her sales credits with her). We found this very amateur but with our orders placed, and scheduled for delivery anytime we thought of forgiving this incident. We had paid for delivery and installation. The delivery guys came at 7 pm on a schedule clock of 1 pm to 7 pm and searched for missing hardware and made phone calls for next one hour from our drive way and based on the instructions they received, dumped the incomplete set in our garage saying someone from Ashely will get in touch with us. It has been two days and no one called from Ashley Dale Mabry checking how the delivery went or to discuss about the missing pieces or installation that was not done. I WILL NOT RECOMMEND ASHLEY DALE MABRY. We ordered furniture from ROOMS TO GO, Westley Chapel on that same day and their delivery was in time, installation as expected and they even did a courtesy phone call from the store an hour after the delivery completed to make sure we are happy. I am taking my future business to ROOMS TO GO.
***BUYERS BEWARE Where do I begin? The absolute worst furniture buying experience ever. Mainly due to the empty promises that your furniture will arrive "much faster than our competitors." Customer service has been a nightmare and I will never spend a dime more on this sad excuse of a company. You will be on hold with customer service for 30+ mins and more than likely they will unsurprisingly not resolve your issue. Had my furniture delivery delayed nearly 2 months. Had I known that this would be the experience buying with Ashley would be like, I would have taken my business elsewhere. Also, the employee delivering a separate order of furniture was the most unprofessional person I have ever encountered. Overall just bad.
Ashley furniture really could care less about making things right with their customers or even calling them back! Both my wife and myself have reached out numerous times to have our mattress inspected. They refuse to even send an inspector because we moved!!! We furnished our whole house with everything from this store and to not even get a call back and basically told to kick rocks is the absolute worst customer service experience I have ever experienced. Ever. I will never shop at this or any other Ashley Furniture store and I will be sure to let anyone I come into contact with to do the same! What a waste of time and money!!! I would give zero stars if it would let me!!!
Worst experience ever! At the time of purchase, sales reps were rude and seemed uninterested in helping customers instead stood around and engaged in personal conversations. The same scenario occurred when I visited a second time to pick up a piece of furniture. I was told at the outset that deliveries were delayed due to COVID, this I understood. However, I have had what initially would be two deliveries turn into what has now been five deliveries with still not all of the pieces being delivered. I suspect there will be yet another delay or missing piece at the time of the next delivery. Calling to reschedule is a problematic and time consuming process. It takes a long time to finally get someone on the phone and when you do, the rep is always confused, has a bad tone, or has no idea what is going on with my order. During one of the deliveries, I was told a table was "damaged at the warehouse" and I would have to reschedule the delivery. On the second occasion, the delivery people damaged the table while putting together, again leaving me to have to reschedule delivery. Overall, employees have been rude, unhelpful, and seem to have very little interest in their jobs or in customer satisfaction. I will never purchase furniture through Ashley again. I expected a lot more from a company of this size and reputation.
Had a legendary experience, from the sales perspective to the upper management. I was approached and introduced to the store manager and later was gifted with a $25 gift card for Ashley. My wife and I bought a super comfy rocking chair. The store manager deserves an extra Kudo for helping my wife to her forgotten phone after hours. Thanks again and I hope you can see this!
Samantha is the person you want to talk to if you want to have a great experience
Worst customer service I have received in my entire life. 15 week delay deliver and multiple delivery days missed while I took off of work. The staff on the phone just transfers you around but no one can do anything. It would be quicker and higher quality to cut down a tree and build furniture yourself.
**PLEASE READ BEFORE PURCHASING ANYTHING** This place is an absolute joke. We have had so many issues with everything that we’ve purchased. We purchased a king size mattress, box spring and headboard. The mattress is not even 2 years old yet and the pillow top part of it has started to come apart, bulk up, sink in and it’s extremely uncomfortable. The salesman told us that the warranty that we bought wouldn’t be honored if we didn’t buy one of their mattress protectors.... which was another couple of hundred dollars. I filed a claim and the warranty dept told me that my warranty has been VOIDED because we moved a hour away from the original address we were at. I highly recommend if you RENT a house, an apartment and do not plan on living at your current address for a very long time, then do NOT BUY ANYTHING from this place. Not one person told us about this “fine print”. Go to a different furniture store and save yourself the money and headache. They do not care about their customers and only care about $$$$$$.
I bought a very expensive hand carved mango wood king headboard that is completely bowing over and warped. They sent a tech out who also verified this yet no one will take responsibility for it. I used to buy a lot from them, I will NEVER buy anything else from Ashley Furniture! Customer service is terrible!
Walked in for an entry table ended up getting it plus a new living room set and outdoor furniture. Brett was patient and very helpful.😁
Ordered my sofa in August and still have not received yet. They texted me and scheduled the delivery date 4 times and the day before the delivery they called and said my furniture is delayed. Already discussed this with the sale so don’t reply to ask me discuss again. I’ll remove this once i get my furniture.
Purchase back in August 8th, and still waiting for my sofa, if they can't deliver in less than two weeks I will cancel and ask for my refund. Ridiculous and the freaking Pandemia excuse for there lack of customer service and surge of urgency! 😡🤬
I was with two of my kids..and someone I believe security followed me all around store made me very uncomfortable
I’m in sales and customer service is EVERYTHING. Up front when you walk in the store they are great because they want you to buy right then and there, obviously for their commission. They give you dates as to when they will deliver and they expect you to be present during delivery and too make sure you pick up when they call to confirm, which is fine. So for the third time I have taken off work for the days of delivery and my $2000 couches still haven’t shown up. No calls. The salesmen I dealt with (Vicki) got a attitude with myself and Just made the typical excuse “it’s out of my hands, in sorry” Go somewhere esle! This company isn’t worth the headache.
They sold me a couch that was discontinued and told me 6 weeks after I ordered it only by a delivery guy who said we have 1 of the pieces you ordered of the set of 2. Horrible experience.
We ordered our bed from since July and it’s October and we have yet to receive our beds
Employees don't wear masks! All signs all over the door saying you have to wear a mask to come in but the employees don't have to wear masks. Not even hand sanitizer for the customers! if you're not trying to protect me in your business I will not do business with you.
Bueno.
Kirk was awesome at the Tampa store! Very helpful and informative. 10/10 experience with him. He made this experience.
The worst experience i ever had at a furniture store. The customer service is terrible! I bought a new bedroom and on the delivery date, i receive a bedroom with all the items deficient and damaged. even the bed was broken. I returned the bed and asked for all the other items to be replaced. Since then, they are putting me in a loop. Store told me that delivery manager will call me, delivery manager told me that the store will contact you, i talked to the store, they wanted to give me the delivery manager phone number, and so on... They wanted to send me a technician to fix all the items. I didn't but a new bedroom to have it fixed... It is supposed to be new!! the night stands shake when i touch it...i can't even put a lamp on it!
amazing experience, such a smooth and easy process . Thank you so much to my sales rep Hunter!!!!
I’ve been trying to contact someone from the store for the past two weeks but the call just rings and rings and rings. I understand they’re busy so I leave a message with my information and still no call back.
(Translated by Google) I bought two beautiful pieces of decoration in this store, I love everything they have, Mirian (the Colombian) attended us and was very kind and patient to explain everything to us. Thank you Mirian for your excellent service. I recommend them. We will definitely return again. (Original) Compre dos hermosas piezas de decoración en esta tienda ,me encantan todo lo q tienen ,nos atendió Mirian ( la colombiana ) y fue muy amable y paciente para explicarnos todo .gracias Mirian por tu excelente servicio .se las recomiendo .definitavamente volvemos de nuevo
Hunter was very knowledgeable and helpful. Great experience! We got exactly what we came here for. Thank you!
Staff was not available to assist and prices were not reasonable.
The staff was very engaging and professional. Made my family feel welcome. Would recommend to anyone. You may have to wait a month for certain furniture. The deliver guys are quick and professional. I still haven’t received a call regarding my scratched furniture. It’s been about 3 weeks since it arrived.
Be aware this place has bad service it’s really pricy for budget furniture it’s low quality it looks good but if you check under or behind it’ll be broken and material is built not good sales representatives oh 😮 in Armani sir. this sir. that one piece of furniture came broken and no one could help me in the store then they told me in store That it has to be by phone with corporate and that they had a no return policy trust me it’s Bad!!!!! God know’s this is 100% true
Elijah was a great resource in educating us on the different aspects in purchasing furniture for our house. He was able to provide us with prompt one on one service in regard to any questions that came up. Overall, I would recommend Elijah and Ashley’s furniture store for anyone looking to make the furniture buying process effortless.
I have made 3 purchases from this store from 06/2020 - 07/2020. All 3 purchases with the state staff where impecable as far as service and attention, until the delivery. All 3 premium deliveries, of which a premium is paid, have been horrible. To this date I have been on hold for over 29 hrs and stood in the store looking for answers 3 times, for a total of 3 hours. On my second to last visit I was informed I needed to wait 14 more days for a desk delivered and mis assembled, within 48 hrs of my visit, for a Tec to evaluate and decide whether I would be attended to - in other words with no promise of resolving my issues. Today 09/12/2020 I receive a phone call from a very junior staff member, since no one else had sufficient face to answer my issues, telling me I was unfortunately not going to get my issues resolved. Since my first purchase with this company, I have spent over $3,000 in furniture. -To this day my bed is falling apart -My desk was ruined and destroyed by assembly and premium delivery -AI have not been able to speak to a truthful staff member -have paid my balance in full: yes because the finance company has nothing to do with Ashley -have been lied to repeatedly -have had COVID-19 used as an excuse repeatedly ASHLEY FURNITURE IS A GARBAGE COMPANY AND DOES NOT CARE ABOUT CUSTOMER SERVICE. This post will be advertised as my personal account with the company as a way to make them understand, the American consumer is tiered of being taken advantage of.
Myrian Becerra was very helpful and friendly. She helped us find the perfect sectional for our new home.
I would rate as negative 10 stars! Unprofessional staff, horrible customer service.. Bought a mattress, been waiting a week for delivery. Two days before delivery Ashley decided to contact and inform me that that the delivery has been scheduled for the specific time..what a blessing; Ashley let me shop at their store and allowed me to pay for the delivery, so I have to adjust my schedule to receive the item I paid for. Don't ever shop at this low-end furniture store. There are many other online stores with excellent customer support, who will deliver at customer's convenience with free returns.
Myrian was very helpful and kind during the process of us buying our sofa/ottoman! She was excellent!
Staff greeted us upon walking the store and seemed knowledgeable of the products. They have a greater selection of dining room tables very modern and neutral styles. Wasn't a fan of their living room sets just seemed blah..... But overall had great quality furniture.
Nice store. But I didn't found sofa I like
I went in knowing what I wanted. Elijah was helpful and not pushy with unneeded things. He was able to give me options and suggestions which helped guide my purchase.
The store looked very dirty. Could use a good cleaning. I won't be back.
I was looking at couches and I was shocked that the store was dirty and dingy at a time like this! Will not go back until you clean better.
Great shopping experience - loved the selection and quality of the furniture. Our salesperson, Myrian, was wonderful. Helped us find exactly what we wanted. Would highly recommend this store - and ask for Myrian!
We purchased a bed frame in July which was out of stock, we were advised that it would be delivered mid August. When we received the delivery, we received the headboard in one box with a set of instructions and a drawer & boards in another with a completely separate set of instructions. We called the store and advised that we received the wrong order, as we never purchased a drawer or boards and were completely missing our side pieces. We haven't been able to put our bed together and have spent about 5 hours dealing with customer service who advises us to talk to corporate and vice versa. We have complained and ask to speak to managers but no one seems to resolve our issue and keeps bouncing us back and forth. We keep being advised to call the store, but every time we call the store after waiting 15 min it sends us to another sales department. Horrible customer service, and they won't even answer the phone or call back from the store where we made the purchase. We have filed a complaint with BBB hoping to get this resolved.
Camila was so helpful
I was told my items would be delivered on Aug 18. So today, I called to confirm, since I had not heard anything. The phone rep told me that my order has been rescheduled for 31 Aug!! No phone call, no notice. I took off work and rearranged my entire day. This is clearly a lack of communication. I actually intended to purchase again after my delivery, but that will not happen after this. As soon as I get my delivery, I will make sure to cut all ties with this business, ridiculous.
The service was great
I order mattress and furniture for my house,I pay in June 24 almost 4000 thousand,they take my money,but I don’t send to me the order number,I try to call them,but never answer at the phone,is crazy almost 2 month and I don’t know what can I do? I want say no spend your money in ashhley,poor customer service.....
My shopping experience with Brett was great, so this is not a reflection on him. I recently spent thousands of dollars in this store and waited a month for furniture delivery, however with everything going on that is understandable. Where my issue is, is with their customer service and correspondence. They delivered my furniture and we’re missing items that I purchased. I tried to communicate with driver to let him know but there was a big language barrier and his other two partners didn’t speak English.we called customer service about the chairs and I have waited on hold for over 4 hours between several calls trying to get an update on when I would get my chairs. I have still not gotten any correspondence from a supervisor or the store. I’ve left several messages and still haven’t come to resolution. Upon looking at my bed that was put together I see that they rigged it to look assembled but damaged it in the process. Since I can’t get anyone on phone I’m forced to write this review and will be going into store and not leaving until this is resolved. It’s shameful that people who spend thousands in your store are not even bothered with when there is an issue. I will also be filing with BBB since complaining seems to be the only way you can get quality service from Ashley.
Terrible
My purchasing experience and the home delivery was exceptional. The customer service experience has been an ongoing challenge. But once we finally met with the general manager, Harry, he resolved our issues and turned our negative experience into something positive. Thank you!
Customer service at this branch is poor. First time I buy with them and they sent me something I didn't ask for, they sent me defective furniture and they still don't call or respond to replace the damages, they charged me almost 400 dollars of protection insurance without my consent, I have gone to the store several times and they still haven't manage to have an answer and a solution to my problems. Despite paying an expensive cost for the furniture the quality of the service should be great as advertised on TV but the service is bad, the girl who met me at the door the second time I went to the store, treated me badly and gave me rude and inappropriate answers making me feel like I'm not just another customer. I recommend that everyone who comes to this site to read and see well before signing because it's going to be almost a month and in my house, the furniture is still broken and unanswered for and they say that this is customer service and when you call them they do not solve the problem, also they treat you as if you were mentally retarded, even the supervisors are inconsistent in their decisions and answes. I would not recommend this store to anyone, the first impression is bad, the bad deals and there is no solution to the problems. I paid, nobody is giving me anything and I consider myself a client more than any other, so I should be treated equally. El servicio al cliente en esta sucursal es deficiente. La primera vez que compro con ellos y me enviaron algo que no pedí, me enviaron muebles defectuosos y todavía no llaman ni responden para reemplazar los daños, me cobraron casi 400 dólares de seguro de protección sin mi consentimiento. He ido a la tienda varias veces y todavía no han logrado tener una respuesta y una solución a mis problemas. A pesar de pagar un costo costoso por los muebles, la calidad del servicio debería ser excelente como se anuncia en la televisión, pero el servicio es malo, la chica que me recibió en la puerta la segunda vez que fui a la tienda, me trató mal y me dio mala educación. y respuestas inapropiadas que me hacen sentir que no soy solo otro cliente. Recomiendo que todos los que visiten este sitio lean y vean bien antes de firmar porque va a pasar casi un mes y en mi casa, los muebles todavía están rotos y sin respuesta y dicen que esto es servicio al cliente y cuando los llame no resuelven el problema, también lo tratan como si tuviera retraso mental, incluso los supervisores son inconsistentes en sus decisiones y respuestas. No recomendaría esta tienda a nadie, la primera impresión es mala, las malas ofertas y no hay solución para los problemas. Pagué, nadie me da nada y me considero un cliente más que ningún otro, por lo que debería ser tratado por igual.
I generally do not write a bad review but I have not way communicate with them I had a bad experience with customer services, delivery and the quality of the recliner. I wanted to return but they said will sent a thecninian . It is just impossible to contact them. I bad experience is with Ashley over Dale Mabry in Tampa.
I love their furniture but as far as purchasing delivering and executing this company is a mess. I waited in the store with my sales person as the computers went down I was told I was told I would get a phone call to pay...it never came. I received an email...had to call back they weren't able to process the order then I had to go back in person the following day and pay for my items. It shouldn't be that difficult to give someone money for items you want to buy. This is only one instance this is their 2nd chance with me. 1st chance was a mix up on my bedroom furniture no more chances Ashely :(
Zane from Tampa Ashley Furniture Store was amazing!!
Me and my boyfriend ordered a bed set and mattress 3 weeks before we moved into our new place. On move in day the order was supposed to be delivered. I called that morning to get an ETA. Ashelys delivery service said that our account had been on hold due to an address error. We were never called or emailed about this. After being on hold forever I went all the way to the store, mid move in. And the women there who helped me said that since our billing and ship to address didn’t match, our order was placed on hold and she didn’t know why no one reached out to us or notified us. I explained to her the sales associate who helped us said that two different addresses isn’t a problem and she said he should’ve known better. She told me that our items weren’t even in stock and if I wanted I could look for something else and have it delivered but what I wanted wouldn’t be delivered until end August (weeks later) and anything else in the store was way more pricey. They did nothing to help me or or offer anything, lack of customer service. The women who helped couldn’t care less. I canceled my order and immediately left. Rent a center had a bed set and mattress for me for less and delivered this Friday (two days later not August) Long story short, Ashley’s is over priced, customer service is HORRIBLE, and they don’t care to make sure their customers are satisfied.
Samantha was professional and courteous.
My mom and I recently went to Ashley's for a bedroom set. We went to the 2915 N. Dale Mabry Hyw location in Tampa. We had a sales rep by the name of Hunter who greeted us when we entered and assisted us with our purchase. He was the most helpful and friendliest person I have encounter at this location given I have been there several times. I wanted to take my time to thank him for his help and for his kindness. Would defiantly would go back to him if I ever needed anything else and would highly recommend him. I wish I had his last name. This 5 star is thanks to him.
Their furniture looks very nice and I like the style. I have not received the order yet so I don’t know how it is when it comes to functionality and usage/durability etc. HOWEVER, their system is unreliable when it comes to delivery. Be careful and triple check they have the correct address! Their system will send you several text message but they are mostly wrong information.
Hunter is absolutely the best.
Future buyers beware! If you want the runaround from a store level and corporate, stay away. And don't fall for the so called premium delivery for $349.99. The store Manager has reached out to me which I appreciate but their hands are "tied" at a store level. One person says one thing, and the other CS says another.
(Translated by Google) Super bad experience !! I was informed when selling that I would have my order one month after the purchase. Then when I consult customer service they tell me that the order does not exist and then that the order would arrive by August. The attention of the lousy customer service personnel and the option was to cancel the order (Original) Súper mala experiencia!! Me informaron al vender que tendría mi pedido un mes después de la compra . Luego cuando consulto en servicio al cliente me dicen que la orden no existe y luego que el pedido llegaría ya para el mes de agosto .. la atención del personal de servicio al cliente pésima y la opción fue anular la orden
HORRIBLE CUSTOMER SERVICE... THEY TURN THERE RINGERS OFF WITH THE PHONES VERY EARLY AND YOU GET NO ANSWER EVER
WORST customer service I've ever experienced. Everything is ok until after you make the purchase. Took 4 weeks to get ahold of someone. Then 2 additional weeks to get someone to come out to look at defective zippers on furniture. They are going to replace 2 out of 13 cushions. My set from Home Depot was a third of the cost and lasted longer.
The store looks great, but good luck looking around with a bunch of sharks for sales people constantly coming up to you. The man that helped us buy our entertainment stand kept weirdly rubbing his hands together. The set I bought in early May wasn't in stock, and was told it will come in mid June. It doesn't come in mid June, so I call to find out that half the items in the set were still on backorder, but it will be ready at the end of June. It's the end of June now and of course I call again....after holding for half an hour I get their survey which automatically hangs up on me! I finally get a hold of somebody and they tell me they have even less items from the set since I last called and that it won't be ready for delivery until mid July!
Cute stuff, poor quality
I have been an Ashley Furniture customer for 25 years but this location has completely turned me away from the brand. In a time when business is slow and the economy is slow they act like their busy and don't respond to customer issues and just ignore them like it will dissapear. The manager Juan was completely useless and did not address our complaints at all. The technicians showed up with no masks or shoe booties. Their negligence allowed the furniture to fall and cause personal injury. Its been 6 days since reporting the incident with no response or apology. The company needs a serious overhaul of sales and customer service or they will fail and lose to online retailers.
Nice sofas great sales
I had a wonderful experience at Ashley Home Store in Tampa yesterday! The store has plenty of parking and is beautiful inside. Brett helped us find exactly what we were looking for. He is very helpful and Is a laid back-no pressure kind of guy which is great! Brett happened to also help us about a year and a half ago and he actually remembered us!! Great salesman, great guy and great store!!
(Translated by Google) They are bought very very nice and comfortable (Original) Se compran muy muy bonitos y comodos
Humberto was so helpful with my purchase. He stopped what he was doing just to make sure everything was going right with me. Now that's the type of manager that love to put people before himself. I will be back
I went to Ashley with my mom to find bedroom sets for my room. Our saleswoman was Myrian Becerra who help us. she is an amazing and wonderful person. she help me find the bedroom set I brought. We had a lot of questions and she was on point with all of the questions. She knew exactly what we wanted and she made the process fast and painless. She is friendly and kind.
Apparently Ashley Furniture feels black people dont have any money. I walk into there no one said hello. No one ask if they could help me. Stood by a desk for 20 minutes no one say nothing. Walk around the store another 20 minutes nobody said anything. When I did get acknowledge is when I was leaving. Black people have money too
I would like to Recognize Yvonne Henderson. I believe she is a customer service representative. She is extremely kind, helpful and all around gem. My husband and I where having issues with our local Ashley’s furniture store. So I decided to call the corporate office. Yvonne listened to me and assisted me with excellent customer service. Yvonne from customer service gets FIVE STARS ⭐️⭐️⭐️⭐️⭐️ I would like to make it clear this is not a review for the store on N Dale Mabry Tampa FL. Unfortunately the customer service with certain individuals at this location do not exceed great customer service.
Hunter is always a wonderful joy to work with when selecting and ordering my furnishings. He's a delightful addition to Ashley's family. As well as all that greet you from entrance to exit of the store. My son was very impressed with his first visit and will return to get what he saw.
Miriam was amazing. I told her everything I needed and she knew exactly what to show me. I had my two kiddos with me so she knew I didn’t have a lot of time to browse a lot of options. Her knowledge of the furniture made the process fast and painless. She was very friendly and kind. I will only buy from Ashley’s furniture if she is there : )
Although the store is nicely laid out, I'm disappointed with the communication. I've been trying to call and reschedule delivery and on hold for 30 minutes, no matter what number I dial. I also had concerns about the warranty, the sales person confirmed all my questions about tears, tips, electrical issues and assured me that this would be covered, I heard that is not true?! I'm also disappointed that if I find out my furniture does not fit, I cannot simply have the delivery guys take it back. All of furniture stores support this.
Tampa Ashley Store is the best. Awesome Memorial Day Sales too
Price was good service was horrible. My salesman in the middle of my purchase he left. I won't ever shop there again You have to secure what u purchased to your car no help or a delivery company that's not affiliated with Ashley furniture.
Well laid out. Good selection. Friendly staff. Slightly on the warm side. 😊
I made a purchase online, it was broken and damaged, I called and received a replacement which it was great and the lady told me that I was going to receive a return label with my replacement, there was no return label. I still have the broken one, I need to return it, I’ve called their customer service department OVER AND OVER AND OVER, no one answers the phone, the hold time is ridiculous, very bad customer service!!! Never again!
Don't waste your time shopping here, customer service is missing. First we walked around trying to find a customer service representative to take our order, that should have been the first red flag. Stood besides at least 3 salespeople who were ironically watching a customer service video on their tablets. Finally, find someone to take our order and accidentally order bar height stools instead of counter height stools. As soon as I realized our error I called the store to have them adjust the order. I was told by the customer service line I had to contact the store so I did. I had to call 4 times just for someone to answer the phone. Finally, I spoke to Jenny who informed me the manager couldn't come to the phone because he was busy with corporate BUT that he wanted me to know that it was my mistake and that Ashley furniture wasn't in the business of selling used furniture. I reminded Jenny that we placed the order on Friday evening I was calling Saturday morning and that their warehouse was closed until TUESDAY so the order had not even been pulled from the warehouse yet. She told me the manager would call me back. I waited all day Saturday no return phone call, followed up again on Sunday I was told again the manager would return my call. Finally, after calling DAILY on March 10 (Tuesday) Jenny agreed to adjust the order for me; she again reminded me that the original error was mine. She told me that the correct stools would be delivered on 3/12/2020 which I thought wow that is awesome ... but the truck NEVER came so I called the store again on Friday the 13th I was told that I must have done something wrong because the stools were returned to the warehouse. But they could reschedule delivery. I was given a date of 3/16/2020 this time the truck came right on time with really great delivery people ~ however they have the wrong stools not even the stools I first ordered in error but completely different stools. These gentlemen packed the stools back up and apologized for the error. I was told I would be contacted for redeliver. A new date is set up and again great delivery people BUT THE WRONG STOOLS AGAIN. This time I receive a call and was asked to speak to someone who sounded to be a young teenager. I had to tell him the order number and the correct item number from ashley website of the stools we wanted again. Finally the correct stools were delivered. I will never recommend anyone shop at this store; furthermore Ashley furniture your lack of customer service is why brick and mortar stores are going out of business.
Never again! If I could give zero stars I would. We purchased a couch from Ashley. It was delivered and after a few weeks when we finally started to use it we realized it sank much deeper than the model we sat on in the stores. When we called customer service they told us there was only a 72 hour return policy and that we had no other options. A few more weeks went by and we tried customer service again. They sent someone out to look at the couch. This tech said it was unrepairable. Then a box arrived and a different tech came out and didn’t even use the part they sent but took the couch apart and repaired the broken trampoline. (So it was in fact broken when we received it) He then said he was ordering us new cushions because they seemed faulty. Ashley sent us cushion covers not cushions. From the beginning we just wanted to return the couch and were even ok with just receiving a store credit. Over 6 hours total on hold with customer service and still no resolution...They want to send another tech out ha! You sent us a broken couch and when we tried to return it you said we had no options. Unacceptable customer service.
Would not recommend this store to anyone , please don’t buy from here .
Kirk was a pleasure to deal with
Sales person ordered the wrong office desk for us and when I tried to call to remedy the error, I was told I would receive a call back. After a day going by without hearing from anyone, I called back and reached an operator who put me on hold for several minutes and then hung up. I called again and reached a sales associate who couldn’t help me and put me old for a manager. Then manager then picked up the phone and hung up. I called back yet again only to have the phone ring and ring and ring until disconnecting...this occurred 7 more times. I used to love this store but this experience has me second guessing ever returning.
The staff is very friendly and knowledgeable. Harry, the General Manager is fantastic and truly embodies what great customer service is all about. I highly recommend this location.
I recently purchased a bed frame, dresser, 5 piece table and chair set from Ashley Furniture. After purchasing the items in the store, I elected to use a third party delivery service due to an urgent need to have the furniture next day. The delivery service came 4 hours after the specified time and certain pieces arrived damaged from the warehouse (in the box). We discovered the damages during the assembly process. I then called the store and notified them of the damages however they refused to replace the pieces. I spent almost 3 hours on the phone with the store manager and customer disputes trying to resolve the issue however the customer service was absolutely awful. I'll never do business with Ashley Furniture again.
Damm pricey! Similar collection you can get from rooms to go/ kane's furniture/american siganture for hundred of bucks less.
Staff is very friendly and knowledgeable
(Note that this lengthy review is regarding the White Glove delivery which cost me $349.99...read on for very poor customer service on all levels). I received delivery of three rooms of furniture yesterday 2/27/2020. There was damage to several pieces of furniture, the delivery person called to have these corrected but have have not been contacted as yet by Ashley. Our Daughter’s bed is unsafe to sleep in. I called Cst Care with either no answer or a Verizon message “your party is not available”. The same happens to the store. I did finally get in touch with an operator at the Dale Mabry location and was placed on hold for a manager...I hung up after 20 minutes on hold. Called back to same Verizon message as above. Hoping this review will prompt a response from management as both the Customer Care phone number and store location phone number are unresponsive. Management can talk to Hunter (fantastic sales rep who deserves a 5 star review himself) to find out how to call me. We are the couple who purchased THREE ROOMS OF FURNITURE in mid February. Monday March 2 Update - I spoke with a Jeanette who said she was a store manager on Friday, she said to call back the next day if cst svc hadn’t contacted me. They did not. I called back Saturday at 6 pm. Was told Jeanette was in a meeting and would call me back. She did not. Called Sunday and spike with Hunter (again, 5 stars for him). Was informed Jeanette is actually the office manager and not a store manager. Hunter have me the actual manager’s name. Called cst svc and was informed by a computer that I have a delivery on 3/7. After 10 minutes on hold I hung up and called the General Manager...he’s at lunch so awaiting a call back.
IT'S THE GREATEST
Love this retailer, quality well designed home furnishings at a great price and excellent service! Thank you Hunter!
Bernie M is spendin 10g Macys style
DO NOT ORDER FROM THIS COMPANY!!! I ORDERED A BUNKBED AND IT IS RELEASING TOXIC FUMES INTO MY HOUSE!!!! I HAVE 4 YEAR OLD SONS WHO CANT SLEEP IN THEIR ROOM BECAUSE THE FUMES ARE SO STRONG, ON THE FIRST NIGHT THEY FELT SICK! N I COULD BARELY BREATHE. DOOR IS NOW CLOSED AND STILL WAITING ON PICK UP SINCE TUESDAY. IT IS FRIDAY. THE ICING ON THE CAKE AFTER CALLING EVERYDAY, THE WOMAN THIS MORNING TELLS ME SHE SEES NO RETURN!!!! THE CUSTOMER SERVICE IS NONE, AND THEY DO NOT want to honor their return policy. I'm disgusted and a out to get my attorney involved. Yes I have Legal Shield. Look at the reviews online about the toxic fumes! I am not the only one!
Great service!
Myriam was awesome! She was very helpful with my budget! Was in and out within an hour. Easy process! Will def be back to see her for our bedrooms 😄
The nice lady myrian helped me and give me great knowledge about what I bought. Thank you so much.
Sales representative Hunter was very helpful. Very informative for the furniture I wanted. I did make The purchase, and they did stay late after the store closed.
I worked with Hunter G to purchase my new couch and could not be happier! 5 stars because I love the couch and Hunter was easy to work with.
I got my living room set and bedroom set at Ashley and my experience was amazing the staff was so sweet ❤️ they greeted me at the door and helped me the whole time thank u for changing my home 😘
(Translated by Google) Hello to those who read this. My experience in the store was bad, because I was attended by an older American gentleman, a certain Frank and he almost didn't let me speak. He is literally crazy. He doesn't know how to sell. There was another boy who spoke Spanish, according to the sales manager, bad too. There was another Latin woman in the box, she doesn't know how to deal with the client either. I do not recommend this store to at least anyone. There are 3 to go to a factory. (Original) Hola a los que lean esto. Mi experiencia en la tienda fue mala, porque, me atendió un señor mayor americano, un tal Frank y no me dejo hablar casi. Es un loco literalmente. No sabe vender. Había otro muchacho que hablaba español, según el gerente de ventas, malo también. Había otra mujer latina en la caja, no sabe tampoco tratar con el cliente. No le recomiendo esta tienda por lo menos a nadie. Están los 3 para que se vallan para una factory.
My experience with sales rep Kami at the Tampa- Dale Mabry location was smooth & easy. I'm very happy with process of purchase.
Extremely helpful when picking out a mattress. Best pricing and customer service around!
(Translated by Google) Myriam attended me today in Ashley was my first experience and I found everything I needed was very nice Thanks to Myriam (Original) Myriam me atendió hoy en Ashley fue mi primer experiencia y encontré todo lo que necesité fue muy lindo Gracias a Myriam
Preston helped me with purchasing furniture. He's very nice, professional, knowledgeable, and well spoken. Great job!
(Translated by Google) Thank you very much Myriam for your excellent attention (Original) Muchas gracias Myriam por tu excelente atención
Service at the store was good but when I went to the warehouse to pick up my purchase, that was another story! I purchased bar stools that came 2 per carton & the warehouse couldn’t figure that out! They told me I purchased 2 bar stools & 2 are in the box. My order clearly said 2 per carton, quantity 1 box and that was listed twice. I spent over an hour there b/4 I got both cartons...4 bar stools. It’s like the left doesn’t know what the right is doing
Nice merchandise. A little pricey for the quality
My boyfriend and I just got our first home, we have never bought furniture on our own. We walked in and Elijah greeted us with a smile on his face. Keep in mind we only came there for a couch he was so helpful and positive and we ended up buying a bed, a couch, dining table, and many more things! Definitely ask for him we were in and out in about an hour he will make the process easy and get you an amazing deal! Elijah, Brendan and I thank you!
Good selection of furniture.
I went to Ashley's to furnish my new home. Our salesman was Hunter. He was totally incredible! Everything I bought he had a lot of influence in my decisions in doing so. I even went back later and bout my sister and nephew a bedroom set! Hunter, i hope you are recognized for your salesmanship! You are very knowledgeable of the company's furniture. Every question answered and most of all your patience! It was truly an experience to remember! Thank you, from the Jordan family!
If you shop here you HAVE to ask for Brett! Not a pushy salesman whatsoever, and has a vast amount of knowledge on everything in the store. Got us the best price on a beautiful dining set. Customer service was remarkable and we will be back !
Myrian was very easy to work with and helped us find furniture that best worked for us.
I went to the store. I bought an entertainment center. The wrong one showed up. I tried to refuse it. Delivery drivers said don't do that, you can exchange and well leave this one until then. Ive talked to the district manager and got nothing but false promises and long story short had this been done online I could've returned this and got the right one no problem. Thats what corporate told me in Wisconsin. (Friendliest people ever btw) The store manger never reached out to me and is unresponsive now along with the district manager. Shop online or go to a different store. This is an easy fix but something isnt right with Ashley for some reason with this policy of returning after you bought from the store. I hope you read this because it will be the most you did for me so far.
I've spent quite a bit of money with Ashley Furniture. However, this location was a nightmare to deal with. Purchasing a couch took close to 4 hours after deciding on which one I wanted. In addition, I already had a store credit card so that was not a reason for my extended wait. Had to return to the store twice after purchasing and before delivery due to issues with my order. Also, read their warranty terms online prior to agreeing to the $500 charge. They are not transparent on what it covers. I love all of my furniture from them but will explore other retailers after my experience here, unfortunately.
(Translated by Google) Too much waiting for the delivery of furniture. They do not do the delivery only once if they do not let you know several times. They program it and only let you know 24 hours before. Terrible service. (Original) Demaciada la espera para la entrega de los muebles. No hacen el delivery una sola vez si no q en varias veces no te dejan saber. lo programan elllos y solo te dejan saber 24hra antes. Pésimo servicio.
Marian Becerra greeted me as soon as I walked in. When I told her what I was looking for, she knew exactly what I wanted. She was courteous and knowledgeable; the kind of personnel a store needs.
(Translated by Google) Excellent attention (Original) Atención excelente
(Translated by Google) Bad experience with my purchase, the delivery was not in the promised time, parts were missing at the time they arrived with the delivery, the staff does not take the time to review the product, really nothing nice to buy in that store, I do not recommend it (Original) Mala experiencia con mi compra, la entrega no estuvo en e tiempo prometido, faltaron piezas al momento que llegaron con el delivery, el personal no se toma el tiempo para revisar el producto, realmente nada agradable comprar en esa tienda, no la recomiendo
As one day we decided to move on to look at the room furniture that we could buy in the future and thanks to the professionalism of Mr. Kick who attended us in the morning, it motivated us to return in the afternoon and we met another person, the Mr. Brett who, like him in the morning, had the patience to help us decide. Thanks for all the help and professionalism.
I am extremely unhappy with this company. There furniture is inexpensive and their customer service lacks assistance. I recently purchased a sectional for my living room and it is too big. I asked if I could return one piece and was told NO they do not accept returns. I explained that it was just delivered and they gave me the run around and still would not allow me to return the piece. I would never recommend them to anyone Very unhappy
We (newly wed wife and husband, new to the Tampa area) had a great experience with Hunter. He didn't harass us - he understood that we wanted to just look around, and he checked in when we looked confused and came by when we had questions. He was extremely informative and helped us to feel clued in on things we didn't know yet were able to validate online given the information he gave us. He is absolutely exemplary of what I want in a salesperson. We will definitely be back as we look to fill our home.
Very nice showroom, beautiful furniture and friendly staff that let you actually look around without being right on top of you.
We’ve had our furniture (head board, foot board, night stand and dresser) for less than a week and they’re already damaged. I’ll attach pictures. But all we did was move it forward to plug it into the wall and it cracked on the front. I can only imagine the wear and tear on this furniture after a couple of years.. beware. It is advertised as durable real wood, but it is not! Plus the delivery was horrible. At first in the show room we were told to expect a call to schedule the delivery date. So I waited 3 weeks and heard nothing. Then I called ashley and after 30 mins on the phone (mostly on hold) I was told I didn’t need to wait for a phone call. The delivery was already scheduled for a certain date and that 2 days before we could get a call to verify. Well I got a text 2 days before and confirmed the arrival window. Then the day before and again confirmed the arrival window. Then I got an automated call the morning of and again confirmed the arrival window. This window was confirmed THREE times for 3 pm to 7 pm. We were also told they would call before they arrived to us as a heads up. We already had plans that day for 11 to 2 to go do something which cost us 100$ and was non refundable. It’s 12:00 in the afternoon and they call and say they’re waiting our house for us....... no call saying hey... we’re THREE HOURS early and will be there shortly or anything. So what happened.. we had to leave where we were and go home and let them in. So we lost that 100$ and then they didn’t set anything up. They just through it in our room and took a picture and left. That was it. How am I supposed to know if anything is damaged if when you leave it’s still in boxes... for the amount of money spent, you’d think they’d at least go over the prices to make sure everything is good to go. And now this... so highly annoyed and really regret going with Ashley in the end. We were going to buy a second end table to go with what we have to balance the room. But at 350$ a piece I am NOT shelling that out for something that’s already not holding up to being moved once to be plugged into the wall. RIDICULOUS. Oh and I’ve called our local store (the one we bought from) 4 times today (it’s 1pm now) and have not had them answer a single time.
I never write reviews but these people asked for it. I’ll try to be brief. Order was coming in 2 waves. Paid for assembly upon delivery. 1st delivery- one thing damaged and none of the items finished being assembled. I would have no problem finishing assembly except they didn’t actually leave the parts to do it. Store says “call customer care”. Customer care sends a text asking for “360 degree photos of damaged property”. Send photos back and they say “thank you, we’ll let you know how the investigation goes”. We never hear anything, call back, and they send another text asking for 360 photos. They also can’t tell us when our missing parts will arrive. I drive to the store and “they will follow up on investigation” but I should call customer care. 2nd delivery was scheduled for January 9th, on the morning of the 6th I get a text that says “reply yes to confirm January 9th delivery”. I reply “yes” and get a response of “thank you, delivery can no longer be changed without calling”. I get home on the 6th, guess what, the rest of my furniture is sitting by my front door. Do I even need to tell you that it was damaged and no one signed for it? Not to mention the “premium delivery” which says it should be assembled upon delivery. I called the store and asked to be connected to customer service, sat on hold for a good 20 minutes and no one ever answered. Called customer care, they will send a technician but can’t tell me when. They’ll get back to me. Called the store for the last hour, can’t get anyone to answer the phone. I wrote this fast and I’m sure I’m missing more to this story but this should be enough to let you be warned that if you have these problems you can’t say you weren’t warned. Sadly, I was warned and didn’t listen either
If I could out negative stars, I would. Very bad customer service. I was told I couldn't return something in which it clearly says on my contract that I can! Do not shop here.
(Translated by Google) My experience was excellent I asked for help in Spanish and Myrian Becerra attended me she is very kind attentive helpful the truth is d those people who like to please customers she is someone who should never miss a worker as she is excellent the truth that I am very pleased with your service it was a very pleasant experience (Original) Mi experiencia fue excelente pedí ayuda en español y me atendió Myrian Becerra ella es muy amable atenta servicial la verdad es d esas personas q le gusta complacer a los clientes ella es alguien q nunca debieran perder una trabajadora como ella es excelente la verdad q estoy muy complacida con su servicio fue una experiencia muy agradable
(Translated by Google) Magnificent attention, comfort and cleanliness of the place excellent quality of products good prices for all budgets (Original) Magnifica atención, confort y limpieza del lugar calidad excelente de los productos buenos precios para todos los bolsillos
I spent $6600 on furniture 12/09/19. The salesman, Bob Wadsworth and Store Manager Harry Serrano diligently worked with me to find in stock items since I was furnishing an rental unit I needed to turn around quickly. This was to be the first of 5 units I was furnishing. Delivery was scheduled for 12/29. The first problem was an automated call 2 days before delivery at 1:30 telling me to call back and confirm delivery by 3 or delivery would be cancelled. After 3 calls and 80 minutes on hold I had to contact the store to confirm. They initially sent me a link to the same number before I asked them to personally confirm the date for me. On 12/29 the delivery crew arrived without the sleeper sofa, night stand or rails to the bed. They said the rails were not in stock. I was put in touch with the warehouse whose explanation was maybe someone came in after me and my rails were provided to them for an earlier delivery. So, basically they sold the same item twice? The delivery crew wasn’t aware the sofa and nightstand weren’t on the truck until they emptied. Again, the warehouse said the sofa was out of stock. We discovered the nightstand was available but not loaded. Delivery was rescheduled for 1/2. On 12/31 they called to tell me they were rescheduling to 1/4. After getting manager intervention they agreed to deliver 1/2. On 1/2, the crew arrived with the sofa, no nightstand and the hardware for the bed rails was missing. The warehouse argued I didn’t purchase a nightstand. After research it was discovered they were looking at the wrong order. The nightstand and hardware were finally delivered at 7 PM after manager intervention. No way to run a business.
Shopping for Good furniture, this is the place
DO NOT SHOP AT ASHLEY FURNITURE!!!!! I never write reviews, but I don’t want anyone to spend their hard-earned money on terrible furniture from a company who does not care about its customers. My husband and I bought a couch from Ashley Furniture and the salesperson at Ashley talked us into buying an extra warranty on the couch selling it as a warranty that would cover anything that could happen to it. After only having our couch for a short period of time three of our cushions have begun to rip. We take great care of our furniture and we are absolutely shocked that the couch would start falling apart like it has. We have filed a warranty claim and it was denied. We were told the warranty doesn’t cover non-accidental rips. We then asked management at Ashley Furniture what they could do to help fix our couch and management very coldly said that there was nothing they could do and to call corporate. We then called corporate and waited on hold for so long that we eventually had to hang up. Think twice before giving this company your business. Terrible quality of furniture with no warranty to at least make up for the lack of quality.
Left this location in literal tears because of one of the errors by one of their sales associates. When I called Ashley Furniture customer support to report my experience they advised me that one of the regional managers would be reaching out to me the next day. To no surprise, I never received a call. To be honest, I’ve never been so upset or frustrated with ANY establishment. The lack of customer service all around the board is the exact reason I will never shop at another Ashley Furniture. I would advise to stay away from this location.
I have literally bought thousands of dollars worth of furniture from this company. The store in Wesley Chapel has some great Sales people but the manager Melissa is rude and unprofessional. I am trying to solve an issue with them and after 4 trips to the store and about 7 phone calls I am nowhere closer to getting the situation resolved. I have tried speaking to multiple people and have even called the corporate office. Interesting they weren't so hard to get a hold of when I was spending my money.
Miriam did a great job with her sale service. Thank you a lot Miriam. Good job
Myrian Becerra was very friendly and patient with us as we made decisions on furniture.
Overall a great experience! Myrian B was very friendly, helpful, and personable. We really appreciate the time and effort she took to set us up with our dream couch.
Frank was really friendly and knowledgeable on all the products there. He made my experience very easy. Thank you!
Great wood furtniture ideas
We were at the Dale Mabry store in Tampa today. We walked into the store and proceeded to look around for a new bed. Not one Representative even said Hi to us. This shows a complete lack of customer service train. Big loss for Ashley furniture.
(Translated by Google) Thank you for the service, very pleased with the attention of the saleswoman Miriam, it is good to have the attention in Spanish and very friendly (Original) Gracias por el servicio, muy complacido con la atención de la vendedora Miriam, es bueno tener la atención en español y muy amable
My first time buying furniture and I am absolutely glad that it was at Ashley's home store. The staff member that I was with was very friendly and extremely helpful with selecting furniture.
Expensive
Workers don't even know where certain furniture is. Was looking for sofa tables walk the entire store to see 3
Extremely disappointed after purchasing a sofa bed I was very unhappy once it was in my apartment , I called a day later to the store to see if I can exchange it. I didn’t want my money back I just wanted something different. No one would even hear me out all they said is that the policy wow $600+ and I can’t even get a manager on the phone cause she to busy. Stay away for store like this. It’s crazy that you can return a car easier than you can exchange a sofa bed.
More than impressed with everything here!! Sam and Humberto worked with us to get us a deal better than we even thought possible! They weren't pushy or overwhelming but the second we found what we wanted they were right there making it work perfect. I will be back here for any furniture purchases!
My son's new bed was delivered two weeks ago, without the metal slats. Despite several phone calls to both the local Tampa store and corporate, no one can tell us when, or even if, the slats will ever arrive. To correct this tiny issue that makes the bed completely unusable, I've now crafted my own slats using 1x4 framing lumber and bolts from Home Depot. I wish I could upload pictures of the project, because I'm pretty proud of myself and it's very functional. Anyway, my recommendation is not to purchase anything from Ashley HomeStore. But if you do, remember that they have great customer service at Home Depot to help you.
(Translated by Google) Beware of the sellers that offer you insurance for the furniture, do not buy, I made the mistake of fast at $ 120 they tell you that it covers any stain etc etc. etc. Talk to make a claim and they never came, call again and did not pay attention either. It is a robbery what they do. I will never buy any furniture with Ashley again. They are responsible for this happening because they sell that insurance. (Original) Cuidado con los vendedores que le ofrescan aseguranza para los muebles, no compren , yo cometi el error de fast at $120 le dicen que cubre cualquier mancha etc etc etc hable para hacer un reclamo y nunca vinieron, llame otra vez y tampoco hicieron caso. Es un robo lo que hacen . Nunca mas comprare ningun mueble con Ashley. Son los responsables que pase esto porque ellos venden esa aseguranza.
(Translated by Google) We are Ashley's clients for several years. We love the variety of products and their quality. Yesterday we made another purchase and the experience as always at the height of the store. So far with the sellers it has been very good. Ana Maria and Rogers are my favorite sellers. They are patient, attentive and give us the space we need to make the best decision. Tremendous customer service as always. (Original) Somos clientes de Ashley por varios años. Nos encanta la variedad de productos y calidad de los mismo. Ayer realizamos otra compra y la experiencia como siempre a la altura de la tienda. Hasta el momento con los vendedores ha sido muy buena. Ana Maria y Rogers son mis vendedores favoritos. Pacientes, atentos y nos dan el espacio que necesitamos para tomar la mejor decisión. Tremendo servicio al cliente como siempre.
Very bad quality and the protection plans never work They keep find excuses not to let you claim on the protection plans Waste of time and money Horrible customer service and experience
I have had the pleasure of dealing with 2 sales personnel Parvaneh, Brett Caltagirone, and Herman from Acceptance Now. If I were a millionaire I would come in everyday and buy something as long as I could deal with the same 3 individual's. We all had a lot of fun and laughed through 80% of the entire transaction. They were very professional but I gave them the impression that we could have fun while going through the requirements they had to meet. During Herman's part we ran into a snag because of something that came up with I assume it's like your sister company Rent A Center that said I had an open account with them. That brought everything to a halt and I advised them I would find out what the problem was and fix it. The next day I fixed it as it was an error on Rent A Center. Just about everytime you purchase any item it's all according to both you and the people you interact with as to the outcome of the process you go through. We all had a blast the sales personnel did the absolute best on getting me to the price I could handle and with my bad credit Herman worked wonders and got me approved for a lot more than I expected. If you have any positive type of personality you can bring out the natural smile that Herman has and he does wear it well. I will be back to purchase a matress in the next 2 months and I will make sure I deal with the same personnel, and that's not referring there is something wrong with the other people on staff I just liked the way the sale went with them. I'm 77 years young and have been a Marine, a Policeman, and in sales for 30 some years and if you combine the 3 of them then I know when I walk in a establishment how I want to be treated and they earned Ashley Furniture 5 Stars hands down. I've had a lot of people work for me during my working years and I know as well as you know to get 3 good people like you've got it takes between a 125 to 150 to get those 3. From this date on if your store Carries the product I'm looking for I will purchase it from you because I know I'll be treated good and will get the best price you can give me. I was going to apologize for being long winded but it took being long winded to give these 3 employees the credit they have earned and deserve. Thank You Dale W Whitney
We just bought a new couch and loveseat from here and had easily the worst customer service experience we’ve ever encountered. I feel like a “Karen” even posting a review like this but it was absolutely mind-boggling the poor level of service we received. We bought in store, and the help there was all great. It wasn’t until we confirmed our order and setup a delivery that this fiasco of a customer service ordeal started. We live in a strict HOA neighborhood, and moving trucks and furniture deliveries are only allowed M-F from 7:00-5:00 with a strict turn away policy if they show up outside of that. Ashley said our delivery would be a 4 hour window between 3-7 pm. We called several times, and after being on hold for 15+ min each time, we finally got a hold of somebody and told them this time would not work, and asked if we could get a window earlier in the day. We were told no, so we told them to push the delivery date the following week for a time that suits our window. The rep said we would receive confirmation of the exact time the next week and we would receive confirmation. Fast forward to this week and we never receive confirmation. Note, we did receive a text and email confirming the window of the first delivery, but NEVER received anything for the 2nd. So we call the number that was attached on our order confirmation originally, and an automated message says our window would be 10 am - 2 pm today. Sweet, works for us. Today comes and no delivery was made, so we call again and wait 10+ min to speak to an actual human and they say that they’ve been trying to get in touch with us to confirm the new delivery and never could, so they cancel the delivery and moved it until next week. WE NEVER received a text or email the second time. Nothing in our inbox, no missed calls, and no texts, but Ashley gives the “WeLl OuR CoMpUtEr SaYs wE mESageD YoU” and denies any fault of their own. At this point we NEED our furniture. And we are sick of dealing with the absolute abysmal service we’ve received. So we are cancelling the order entirely, getting our deposit back, and will look elsewhere to find a furniture store that can actually make a delivery setup. Incredibly ridiculous I’m even having to type this review here. Won’t be shopping here anymore and will be sure to let all my friends and family know our experience.
Myrian Becerra was a super star, she was helping me out with the best selection of furniture for my house. Thank you Myrian +++
Furniture doesn’t hold up. Warrantees aren’t good and don’t cover much.
Myrian she did a excellent Job,i approve of her and good coustmer service
Disappointed! Great people and nice looking furniture but the quality is extremely poor. We bought the Peachstone outdoor dining set and it is in a covered lanai with zero sun exposure and completely protected from the elements. The surface chips off easily and we have just dealt with that despite the frustration, but what we are most upset about is yesterday we decided to remove the cushion covers to wash them as they had some spots, only to find out all the zippers have corroded and crumbled upon touching them. Thus it is impossible for us to remove them. We called and were told to buy new cushions, as if we really want to have to do this on a yearly basis. Extremely disappointed and we will not be buying from Ashley Furniture again. This is a defective product that they do not back!
(Translated by Google) Miriam was the person who attended us in his shop. He is a very professional and attentive person and he knew how to explain our concerns. We are satisfied with the attention received. Thank you. (Original) Miriam fue la persona que nos atendió en su tienda es una persona muy profesional atenta y supo explicarnos nuestras inquietudes estamos satisfechos con la atención recibida Gracias
We couldn't have had a better buying experience.
Mylan Becerra was very friendly and helpful on choosing our furniture very professional thanks for everything see you again soon
Our experience with the Tampa Ashley store was by far the WORST customer service I've ever received. They made a mistake on our order and the Office Manager spent 5 days doing nothing about it and lying straight to my face about the order. She shuffled around some papers and put no effort into fixing the problem. She was always playing the victim and didn't know how to navigate the company to fix a simple wrong product delivery. She and her team should all need serious customer service and company training. Luckily, someone in corporate fixed the problem within two hours. We will NEVER give them business again and recommend you don't purchase furniture from this incompetent and untrustworthy store.
DO NOT get scammed into buying the furniture protection plan. It covers absolutely nothing and is just a money grab. Absolutely pitiful that such a racket even exists.
(Translated by Google) Excellent treatment of the manager as of employees and the reception. I stay shopping in Ashley, I also recommend it to others. (Original) Excelente trato del gerente como de empleados y la recepción.Me quedo comprando en Ashley, también lo recomiendo a otros .👍
Sergio was GREAT!
(Translated by Google) Today we were in Ashley for the first time and our experience with Mirian was wonderful, 100% recommended kindness, speed and good treatment. Thank you (Original) Hoy estuvimos en Ashley por primera vez y nuestra experiencia con Mirian fue maravillosa, 100% recomendado amabilidad, rapidez y buen trato. Gracias
Myrian was a great person being my first experience with this store and she was so helpful and great customer service that I bought what I need and more. I will come back to buy at this store thanks to Myrian. Great Job!!!!!
(Translated by Google) Excellent (Original) Excelente
Great, thanks Bob!
Fast, great, curious service. Thank you Myrian Becerra
(Translated by Google) A lot of variety in household items and very beautiful. (Original) Mucha variedad en articulos del hogar y bien hermosos.
(Translated by Google) Friendly attention from Miriam, we still did not decide on the armchairs and went to another furniture store when she called us and told us that the delivery was free. (Original) Amable atención de Miriam, aún no decidiamos por los sillones y fuimos a otra mueblería cuando ella nos llama y nos dice que el delivery era free.
Just had the absolute WORST customer experience I've EVER had at this Ashley store. We've spent probably 6k+ at Ashley in the past 2 years and I will 100% never walk into an Ashley again. We walked through the store and bought a closeout coffee table off the floor for $350. We wanted to measure the space and the salesman said we could pay and back out the deal over the phone if it didnt work, or come back and we could take the table with us. We went back later to pick up the table and the store manager greeted us at the door and asked could she help us. We said we came to pick up the table we purchased. She said we would not be able to get the table as there was "no one in the warehouse" to help us. It wasn't in the watehouse - it was right there on the floor. We explained that the salesman told us otherwise. She was not even a little concerned about what the salesman might have told us or maybe tell us "wait a second let me find out". She just repeated that we couldnt get our table as they were closing and no one was available to help us. It was only 630, they close at 7, there were several employees standing around, and it was JUST A COFFEE TABLE! We went around like this a couple more times. At this point we both blew up and she picked up the phone tried to get the police to come escort us out. She called the cops on us! I guess they wouldnt come. Unbelievable. She was never even a little concerned with trying to help us. The salesman who helped us was standing right there and he never said a word. We got a refund and left. Calling corporate tomorrow. Ashley you're the worst!
Terrible experience, bad quality. Deliver wrong parts after a month waiting. The store gives me hard time to return an item. I'm not coming back ever again.
I walked in and immediately was greeted by Hunter who was exceptional in helping me pick out a new amazing fun bed!! I definitely reccomend shopping at Ashley Furniture.
Most times, salesmen/women are constantly breathing down your necks in an establishment like this. Well, Hunter changed my view on things. He let us do our thing, while keeping an eye on us, in case we had any questions. He was really helpful on every aspect of our time here. Super nice. We ended up making a purchase with Hunter as our guy and he'll be the only one I want to work with. Great job to the hiring manager. He's a keeper.
We had an amazing experience with Elijah! He is very helpful and kind. We didn’t agree that we received 2 drives that didn’t speak English and in tank tops with tattoos all out. Not professional at all. But other than that everything else was great!
Our first order here was not the best experience when it came to delivery. But we came back in because we wanted to purchase the dresser and night stands. We had the pleasure of working with Myrian Becerra. She took care of everything and ensured us that this time things would be done correctly. Her customer service was terrific and we were very happy. We actually just came back with my parents to purchase some dressers and another bedroom set. Again we went to Myrian Becerra and as before, she was wonderful. Took her time with us looking at multiple sets, never felt rushed or pressured. She was able to help us pick out 2 dressers and a queen bedroom suite for our spare room. She is a wonderful associate that knows what they have and is able to guide you to what you are looking for.
HORRIBLE, AWFUL, UNACCEPTABLE LIERS!!! please, please please don't DO BUSINESS WITH this company. Long story short..they lied to me from the beginning. DELIVERY HAS BEEN a Nightmare. 1st call on hold for 43 minutes before anyone got to phone. 2nd call 49 minutes before someone picked up....then I am still on hold after 1 hour and 15 minutes to speak with manager. They decide the time frame of four hours on their own...hopefully works with your schedule. Buy some place else.
The staff here really knew what they were doing and they were great sales people. I felt like my time here was worthwhile.
(Translated by Google) Myrian Becerra my experience was excellent, good treatment and helped me find what I need quickly and efficiently thanks (Original) Myrian Becerra mi experiencia fue excelente buen trato y me ayudó a encontrar lo que necesita rápido y eficaz gracias
Nice furniture here! Customer service very good and GM (I think his name is Orlando) worked out a nice deal with me after I purchased 3k worth of furniture! To ne, customer service means a lot...
Went to Ashley Furniture to order a sectional I found online. I met with Frank who did a great job from start to finish. He was very professional, knowledgeable, and explained everything in detail about the sectional and my order and I highly recommend him. He even was able to get my sectional delivered the next day as promised! The delivery guys also did a great job, they were very careful bringing everything in and each piece was wrapped and they set everything up. Thanks again Frank for one of the easiest furniture purchases I’ve ever had.
Myrian was excellent! Will definitely do business with her in the future.
(Translated by Google) Come back again I like the store Mirian attended us as always very attentive thanks for your attention (Original) Regrese nuevamente me gusta la tienda Mirian nos atendió como siempre muy atenta gracias por su atención
(Translated by Google) I was in this store and I was attended by Myriam Becerra I loved her kindness and patience I recommend it to all my friends good prices and beautiful furniture (Original) Estuve en esta tienda y me atendió Myriam Becerra me encantó su amabilidad y paciencia la recomiendo a todas mis amigas buenos precios y bellos muebles
(Translated by Google) It was my first time buying here. And myrian Becerra attended me, he was very good and patient with the purchase he speaks Spanish and English fluently very good at the time of attending and delivery in good time. He explained and helped us with all our doubts (Original) Fue mi primera vez que compro aquí. Y me atendió myrian becerra fue muy buena y paciente con la compra habla español e Inglés fluido muy buena a la hora de atender y la entrega en buen tiempo. Nos explicó y ayudo con todas nuestras dudas
We bought furniture here at the dale mabry store with Parvaneh and she was absolutely great to work with. Very knowledgeable and helpful. Had a great experience ! Make sure to ask for here when shopping.
AWFUL customer service. The gentleman who helped us in the store to purchase our items was great. However everything after that was down hill. Our order was never delivered then when my fiancé went to complain about it to the store, the manager locked the door so he couldn’t come in and then “some how” the store number was forward to my fiancé’s cell phone after the store closed at night! All night/morning he received calls from upset customers wondering where their order was. The icing on the cake was even after going into the store to cancel the order the following day. No manager or anyone from corporate called to apologize or reach out. We have filed a police report and will be speaking with a lawyer. DON’T BOTHER DOING BUSINESS HERE. Go somewhere where they actually care about their customers!!
Bob Wadsworth was amazing!! He spent two hours making sure we were comfortable. He cared about what we desired and what would be functional and affordable. 10/10 recommend him and this store!
Myrian Becerra was an angel when helping me find the perfect furniture within my college-student budget for my new apartment! She was very enthusiastic, honest, patient, and extremely helpful and showed me all of my options in detail. She also helped me out with pricing as much as possible. Best sales consultant I have ever been helped by. Thanks Myrian!
My experience in Ashley furniture store was great I have the best customer service with Myrian Becerra, I feel comfortable it was great and she recommended the best mattress for my mom condition, and next time I come for mine...😁✌️👍
I like so much Ashley HomeStore because they have excelent prices and discounts, and very good furniture, modern and diverse. The custumer service also is so good too. Today, I went to the store in Tampa, Florida, and the Home Funishings Consultant Miriam Becerra helped me to find the perfect furniture for me. She is very nice, and very patient, both things very important in her work. Special thanks for Miriam Becerra. Thanks for her Manaher too. They spent time with me and I was so happy with their help, and work. Dolores
Sales person very attentive.
(Translated by Google) I had a bad experience with an employee named Maria working at the were house, by phone a tough person with very little ethics to deal with clients. He changed my delivery date and told me that I had to make my beds, knowing she paid premium delivery where they had already charged me for assembly service. I had to go to the store personally so that a person in Spanish would assist me and translate the costumer service employees to make sure that my delivery was included in the assembly since I paid for that service. Thanks Myrian and Jaamal who solved this problem. Since I tried several times to solve my problem by phone and every time I called Maria in were house I hung up the phone. Very bad service in were house, because the warehouse are very professional people. (Original) Tuve una mala experiencia con una empleada que se llama Maria trabaja en el were house, por telefono una persona ruda y con muy poca etica para tratar con clientes. Me cambio mi fecha de mi delivery y me dijo que yo tenia que armar mis camas, sabiendo ella que yo pague premium delivery donde ya me habian cobrado el servicio de ensamble. Tuve que ir hasta la tienda personalmente para que una persona en español me atendiera y tradujera a los empleados de costumer service para que se aseguraran de que mi delivery estaba incluido el ensamble ya que yo pague por ese servicio. Gracias Myrian y a Jaamal que solucionaron este problema. Ya que intente varias veces d solucionar mi problema por telefono y cada vez que llamaba Maria en were house me colgaba el telefono. Muy mal servicio en were house, por que el almacen son personas muy profesionales.
Myrin was my advisor today andan definitely I Will recomend IT to all my friends.I was very pleased
(Translated by Google) Excellent service and I treat the calm of the century those sellers have but the prices for the sky, but it doesn't matter I will continue buying my furniture there (Original) Excelente servicio y trato la calma del siglo tienen esos vendedores pero los precios por el cielo, pero no importa seguire comprando mis muebles ahi
Great
myrian becerra she was my sales person and was a great experience
I happen to come by the store just to browse for a couch and was so impressed at how beautiful the store was laid out and how beautiful the furniture was. Sergio greeted us and let us walk around on our own I felt no pressure from any of the sales people and they were actually all friendly and welcoming and seem to genuinely enjoy their job. When I found the couch that I did want Sergio explained all the processes to me about how you can purchase the couch and the delivery dates... The delivery guy Greg happened to be there and was nice enough to say that he could deliver it a day earlier for me. At no point did I feel rushed in making a decision or pressured into buying anything I was very impressed by the store and know that if I need anything in the future I will return and I like the fact that you have the option to apply for the Ashley furniture credit card where you can pay monthly within a year and there's no added fees. I found Sergio to be a great help, super friendly, helpful and just a likable person! I would definitely recommend the store to anyone looking. My couch was delivered today August 16 but unfortunately it would not fit through my door… I had Greg from one American deliver and his brother Quan and Bobby were some of the best delivery people I’ve ever dealt with in my life! They never seem bothered, annoyed, or rushed by the fact that the couch wouldn’t fit into my apartment… They easily took the couch away and told me to call Ashley furniture back so I could do a reselect and get a different couch. I went back to the store today and dealt with Elijah who is a great sales person… No pressure just a friendly, truthful, honest guy who wants to help and he was very patient with me and explained everything and when I went to leave the store to check out I dealt with Austin who was very patient and kind himself. The employees here seem to truly enjoy their job and have a great camaraderie together and I definitely am impressed my second time around at the store!
Horrible experience. Delivery never showed up, manager could not care less, and then they started forwarding their phone calls to this location to my personal cell phone. No, this is not a joke... Absolute disaster of a store
The greatest thing about this store is an employee named Austin. He went above and beyond to genuinely help me with issues on my order. He resolved it almost immediately. He was very friendly and even with all the other tasks he was managing he still made me feel like a priority. I probably won’t be coming back here because of the negative experience I had with the sales rep that only care to make the sale instead of follow through with their promises. However just because of Austin I MIGHT be willing to give it a second chance. Thank you SO much.
Myrian graciously greeted my boyfriend and I as we walked in and was more than willing to help us and show us anything we may be interested in. We were still figuring out what we needed for our move and needed additional time. She provided us with her number to text with any questions. We came in the next day and she was beyond patient and went above and beyond in making sure we received the best pricing for all options and ensuring we got the delivery date we needed, and providing us with her information if we have any questions after delivery. We look forward to to our new home additions and can’t thank Myrian enough for her time and patience.
Bought a bedroom furniture set and mattress with help from Parvaneh. Her professionalism and patience made this a very pleasant and efficient experience.
Parvaneh was a great help for myself my boyfriend and our roommate for our new apartment . We spent a lot of time looking through items and she was helpful with measuring , financing and narrowing down what worked best for us
Honestly if I could give you all a zero or negative rating I would be more satisfied. WORST FURNITURE STORE EVER!!!!
We visited three furniture stores in a row. Ashley had the highest prices and the least engaged sales staff.
Great service. Knowledge and kind. Made the buying process easy and friendly. Thanks Parvaneh!!
My boyfriend and I came in knowing exactly what we wanted and Parvaneh delivered! She helped us find the pieces in the colors we were looking for and was super patient while we tested everything out. Glad we came in and was helped by her. Yay to our new couch and bed set 🥰.
Warning warning warning!!! This whole company is so irresponsible and unprofessional on the store level and especially the corporate level because its not only impossible to get in touch with them but they never return your call. Clearwater store and manager Zack is very rude and unprofessional. They've had 3 technicians come out to fix my bedroom furniture Nx still to this day August 8th I dont have all my furniture and other furniture needs to be fixed and replaced because they deliver me damaged furniture. They through me out of the store for saying the f bomb. While other stores have told me I'm not the first person to have a bad experience with Zack. I spent $8000.00 at the Clearwater on June 18th and still dont have all my furniture as of today August 1st. If someone from the corporate dosen't call me soon I'm going to file a lawsuit against Ashley furniture. Please help me. Thanks.
Go check them out, they have beautiful and versatile inventory . look for Juanita she's #1
5 stars go to Lawrence White, he was awesome! Very personable and helped me purchase an entire bedroom set. It was pretty busy and Lawrence took the time to go over everything with me. I recently had a disastrous experience ordering furniture online and Lawrence made this experience seamless. I’m on a time crunch to get my furniture and he made sure I would get my items I needed within the next week! Thank you Lawrence!!
Bought my bedroom set/mattress from Ashley Furniture over the last few weeks. Frank was AMAZING at helping me find what's best for me, and at the best possible price point. As a first time furniture buyer, Frank was extremely helpful and personable when shopping around the store. I originally ordered a mattress elsewhere, but came back and Frank made it possible for me to get a mattress under the time-crunch I was in. THANK YOU SO MUCH! The furniture looks great and the delivery set-up was extremely quick and professional.
(Translated by Google) I liked the store and Patricia attended to me that she was very kind, very happy with her attention and the purchase (Original) Me gustó la tienda y me atendió Patricia que fue muy amable , muy contenta de su atención y la compra
Ashley has such great deals and beautiful furniture! Parvaneh was AMAZING she was super helpful and listened to exactly what we wanted!!
Lawrence from Lutz was amazing! So helpful you should definitely ask for him. Big personality, can’t miss him. Got everything we were looking for !
Parvaneh Yazdani was an incredible associate who showed us all available options of what we were looking for. We left with a new trunk, at 50% off! Amazing value for the quality. Thank you!
Came to Ashley store to browse for a bed. Juanita Angel welcomed me to the store in a very friendly and professional manner. After listening to me, she was able to take me around and directed me the the right bed. I wasn’t sure if I was making the right choice, but she assured me it was a good choice. Her testimony of her personal experience was enough. She made a few follow up calls to make sure all my concerns were met. I waited a few days for my Tempurpedic bed to arrive. The first night I slept through my alarm. I woke up 2 hours after my regular wake up time; the best sleep I’ve had in a long time. My overall experience is a 5 stars. I would definitely recommend others to Ashleys
(Translated by Google) Very kind, good attention and you find what you are looking for and if you do not have it in the store they show it in very extensive catalogs (Original) Muy amable, buena atencion y encuentras lo que buscas y si no lo tienen en la tienda te lo muestran en catalogos muy amplios
Myrian Becerra was very helpful and had everything organized for us quickly. If I had any questions she was eager to answer them fully and I bought my beautiful furniture with no doubts!!
HORRIBLE. The customer service is non existent. A horribly organized system set up to take people's money and do half the job we paid them to do. We have had the most frustrating experience so far, and no end is in sight yet. I usually buy things from Ashleys, but never again. We bought a bedroom set, paid for it in full, and had it delivered. They stripped the screws on the bed and installed half the pieces incorrectly, then left with a most of the furniture uninstalled, never to be seen or heard from again. They did not assemble the mirror, dresser, handles, or the bed. We have spent at least two hours of our time on hold with customer service. We even spent another hour travelling to the original store of purchase to speak with someone in person, only to get referred back to the nearly non-existent customer service department. The result is, we now have a case number. Impressive. Very disappointing. All I can do is complain on every forum and warn people to save their time and money. If you ever think of buying something from Ashelys, you're better off going to IKEA because you'll be putting your furniture together yourself anyways.
I was greeted by Myrian and she was so lovely and sweet. I showed her the couch I saw online and she took me straight to it and helped me out so quickly and easily with the sale. She was amazing.
Great COMPANY
Juanita was absolutely amazing! She is so dedicated to her customers and ensuring a beautiful experience. If it weren’t for her my home wouldn’t look half as beautiful as it does. She stayed an extra 2 and a half hours late just to make sure I was happy and taken care of. Amazing experience!! 10/10
If you’re looking for any piece of furniture definitely come here and ask for Ed. He was a great salesman and helped me and my husband so much with our couch purchase. Highly recommend him for your furniture purchases!
This place is great during the sales process but once they have your money they could care less what happens. I wish I could rate them a negative 5. Had over $10,000 worth of furniture purchased and delivered for our new place. Twice they sent delivery men who didn’t speak English. My sons bed has been on the floor for a month now over a missing piece. They finally came out today to assist and customer service sent the WRONG PIECE. I was told it may take another week now to get the piece but of course no one has bothered calling me. I’ve requested the local manager call me twice. Literally just hung up after being on hold for 15 mins with no one coming back with updates. I regret my decision to buy here! Don’t do it if you’re smart. They literally do not care once they have their money! I will never refer anyone here. It’s just not worth the headache and hassle.
We recently bought our new home furniture in Ashley and we are so delighted with all of it. Special thanks to Frank who helped us with every single detail! He was great!
Mirian was an awesome sales person! We love our new furniture thank you
Elijah was great! Definitely recommend working with him. He was informative and made the buying process quick and easy.
These 5 stars for sure go to John Reed at the Tampa location. He greeted my sister & I the second we walked into the store. He gave us the layout of the store & where we could find the items we were looking for. He was never overbearing but was always there when we had questions! Very attentive, helpful & made my furniture shopping & purchase a lot less stressful! Thank you, John! You rock!!
I came to help my mother select a bedroom set for her master bedroom. Preston, our sales rep, was very polite, kind, helpful and patient. He worked with her and helped her stay within her budget. It was nice doing business with him.
I couldn’t give 5 stars due to my first experience with Frank at the end of June 2019 when I purchased two dressers and queen sleeper sofa, Frank was impatience and seemed more bothered by my decision making process rather than accommodating. If it wasn’t for Lawrence and the other sales manager on the floor I would have not completed my purchase that day. Frank is unprofessional and needs to work on his people skills. Five stars goes to Lawerence for saving Frank’s rudeness. On top of that I decided to return to Ashley’s on July 10, trying to avoid Frank but decided to give him a 2nd chance discussed purchasing some additional items but during the discussion he became rude, made me feel like I wasn’t a valuable customer, I didn’t finish my transactions due to his rudeness. July 11th, I came in to Ashley’s disappointed with my last interaction with Frank and worked with Lawrence who made my experience friendly, accommodating and valued... Lawrence is your go to representative, very professional, friendly, kind and will make you laugh! Thanks again Lawerence you definitely allowed me to continue my business with Ashley’s!!!
I just moved to the area from Louisville, and by the time I went to Ashley Furniture I had already been to two other stores and was burnt out. When I walked into the store I was greeted by Jonathan Reed. He gave me space to look, but was always around the corner if I had any questions. He gave me recommendations, and I never once felt pressured to buy anything. I felt refreshed after a long start to my day. He helped me save upwards of $200, and got me the most protection within my budget. I can't thank Jonathan enough for all of his help.
To Abdula, From Rachel: Great customer service, appreciate all you guys's help. Thank you for fulfilling all our needs for our brand new house. Again, thank you so much Abdula, for helping us get everything we need.
This was my first time buying from Ashley furniture and it was an excellent experience thanks to John Reed. I will definitely be going back to him when I’m in need for more furniture.
Please, please, please do not spend your money at Ashely. We’ve been in a living nightmare with them since our damaged dining room set and bar stools arrived 6/23. They just delivered replacement furniture and guess what...the replacement pieces are damaged and put together really badly. They messed up paperwork on their end that caused our damaged pieces to take so long to arrive. The tech has been out to touch up the rest of the damaged furniture and now we have to take even more time off of work to wait for a tech to come fix the damaged pieces they just delivered. We just bought our bedroom set and a mattress from Rooms to Go and had the best experience. They know what good customer service is all about. We have a large house to furnish and we will not be giving Ashley another dime. They’ve already screwed us out of a lot of time and money.
Most unprofessional store I’ve ever encountered! Takes advantage of the elderly!!! They are quite efficient in processing your purchase, but if there are any problems or concerns, they turn their heads and ignore you after you pay. Ordered furniture for my father, who was going into a nursing home. I was not at the home for delivery, because Ashley’s told me the wrong time frame for delivery. A chair was not delivered and no one at Ashley’s notified me it was on backorder, even though it was not on back order at the time of purchase. What a lovely inconvenience the day my father was admitted into the home! I called and spoke with my sales person, Elijah Weber, and asked to cancel it, because we needed it right away. I even had a text from him, reassuring me it would be cancelled. ONE MONTH of calling 2-3 times a week, leaving messages for him, the store manager and the office manager, Wanda, and NOT ONE return call. Ended up dealing with corporate and finally got it resolved and received my refund. Found out that the store never cancelled my order! Corporate had to contact them to cancel the order so a refund could be processed. Ashley’s of Tampa left the order open, as if I was still wanting it. I had to wait a month to get my Dad’s money back!!! Absolutely ridiculous. Also, to my own fault for being trusting and just signing at time of purchase, they tacked on a 5 yr furniture protection plan even though I said I did not want it. They knew I was under stress due to the situation and time constraint, and acted as if they were compassionate and trustworthy. HA! Lesson learned. Will never shop there again. Will never refer anyone there and you bet I will tell everyone I know how unprofessional of a store they are. Be warned! Over priced, low quality products and the service is even worse!
Preston Mackabee was very easy to work with. I highly recommend this store location and out salesperson. We purchased a bedroom set for my son and a foyer piece and please by everything this far.
Lawrence hooked it up and was a great dude to work with. We got an awesome headboard/frame for by far the cheapest price for upholstered headboards. And we did a ton of research. Worth a look for sure.
Elijah was very helpful!
Very good device. Elijah was excellent
Good deals . And Maryian was really good to us
Myriam is the best
Abdullah was great. He was no pressure buying always keeping my budget in mind. Very satisfied with my purchase today.
Elijah was a good associate that steered me to the right direction
I started this adventure of replacing one couch cushion cover months ago. I didn’t realize that due to the fact that my couch was two pieces it would have two serial numbers. Needless to say, I accidentally gave Romello and Jeffrey the wrong numbers. When the cover came in wrong, we were all surprised. Not knowing the information was wrong, Jeffrey tried to order the cover again. And again, the wrong piece came in. Finally, months later, we realized my initial mistake and I was able to get them the correct numbers. Unfortunately, the wrong cover was sent for a third time. Jeffrey went above and beyond to get this replacement taken care of and get me the right piece. Finally, it came in, and was correct. From start to finish, both Jeffrey and Romello were kind, courteous, and wildly understanding of the situation. They are the epitome of customer service at the highest level.
Abdullah was patient and went the extra mile to make sure we got the best experience. Followed thru on everything he said he would do. I recommend this store and him, very pleased with our purchase and service received.
Great selection and customer service. Elijah W was a great help!!
Elijah Weber was a tremendous help and very professional! I would recommend to everyone!
Great experience today at Ashley! Abdullah treated us so well and was very attentive ! 5 stars and will definitely be asking for home the next time I shop here 😀
Elijah was great and very helpful.
The sales rep was great with us help us find a products that we need it you ain't got us financed
Elijah was awesome! Very helpful and helped us figure out how to pay now and get later! Would recommend this store to anyone. All the guys there are very out going but don’t pressure you. Thanks Elijah!!
Elijah did a AWESOME JOB we found the right furniture for us and we love it and would come back again
Elijah is the best! Highly recommend ! Best in the state of Florida !!
This has been the absolute worst experience. I would HIGHLY recommend going elsewhere to purchase your furniture. I purchased a couch over a month ago and added delivery. Because I wanted this delivered, it was pushed out a month. Be advised, Ashley NEVER contacted me. EVER. They will only send you text messages. If you want to know anything you have to contact them, sit on hold for 30 minutes and maybe get somewhere. My couch never arrived. It had to be re-scheduled and after it was re-scheduled, it arrived DAMAGED. Ashley did nothing to refute their mistakes. Needless to say, I've cancelled this order and will be taking my business elsewhere - somewhere that knows and understands the meaning of customer service. Good luck if you purchase from Ashley.
I walked into your store and was greeted by ELIJAH WEBER. Very courteous and exhumed customer service and very knowledgeable about ASHLEY FURNITURE. I made my purchase, paid in cash, and will return to purchase another item. I am definitely, a very satisfied customer. Kudos to Elijah for a job well done !! This gentleman is truly an asset to your company👍 I will definitely suggest him to family and friends for their future purchases. Thank you ASHLEY FURNITURE😘
First came looking at, and buying the furniture. Everything went smooth. Lady that helped me was great. First problem came when two guys showed up at my door thats absolutely couldnt speak any english and just made noises and pointed at things. They set up everything and did their job. Ok I can look past that. Now 6 months later the next problem. I receive a huge interest charge on my account. Call synchrony and find out that the financing was ran for 6 months instead of 24. Now through a series of phone calls and a visit to ashley, they are saying it will take 1-2 MONTHS to fix. Meanwhile I have to make payments WITH INTEREST because they just keep moving the blame onto eachother. Im not gonna buy from them again just to go through stuff like this again.
This place is a circus run by absolute clowns that cant follow through with the most basic requests. 4 weeks in to this ordeal still. Atleast 12 different representatives and "managers". 5-6 hours accumulative time on hold. Good luck folks. Never again. Once you sign the forms they could care less about you. Frank misinformed us of the features of our purchase and ghosted us when we tried to follow up. Thanks Frank. They didn't even assemble the furniture I paid hundreds of dollars to have put together. Managers refuse to speak with customers even in incredibly "rare and unusual" circumstances. Holy hell.
Furniture is ok yet the customer service is awful! Our incompetent sales rep matched an incorrect boxspring with our mattress. When delivered, the delivery guy said I would need to return to the store for an exchange. The store's manager, Nyeisha, said there was nothing they could do because it had already been accepted. After a few minutes of explaining to her how everything happened, she finally decided to attempt to do something about it. I agreed to a compromise which was pay half price for another boxspring, return the other brand new one they delivered and they would waive the delivery fee. You would think this would all be settled however, the delivery for the replacement boxspring never showed up and even though I paid to solve their problem, they now cannot even find my order! Of course I have the receipt for everything but who needs this continuing aggravation?
Elijah was very friendly he greeted me with a big smile and let me shop. Which to me is important, I don’t appreciate being hounded when I am shopping. When I was ready to make my purchase we met one another and we discussed somethings. His honesty was important I appreciate that in a salesperson. Not just trying to make the money. If I’m in the market I will come back and see Elijah.
Awesome service. The people here were great. Elijah was fantastic! He was a very big help and patient throughout the whole process. Highly recommended!
Elijah was professional, friendly, and knowledgeable. He listened to what our needs and wants were and helped guide us to great choices and options. Thank you Elijah for all your help!
Elijah made my couch shopping experience wicked easy! Went in with a need for a same day/next day delivery’s situation and he got me exactly what I needed the same day! Great customer experience! Definitely recommend, ask for Elijah!
Went to Ashley today was helped by Elijah Webber who was very personable and did an amazing job explaining everything to my and my wife. We came for a couch we left with a new couch an entertainment system and much more got us a great price out the door. We will definitely be back thanks
I got to know Elijah very well on my trip to Ashley’s. He is a noble man who likes the simple things in life like cheese quesadillas at Taco Bell. Go to Elijah if you want a fair recommendation.
Came in for a dresser and found the perfect one. Our salesperson gave us our space but was there to thoroughly answer our questions when needed. He carefully walked us through the financing and delivery process. All the staff members seemed so genuine and down to earth. The music playing in the store was fun. Just a really laid back environment as if we were hanging out with friends. Kirk was so amazing he makes us want to come back and buy more... Now that is a good salesperson lol. I've never had a problem with Ashley's furniture and after my most recent experience will continue to shop with them.
Very thankful that Elijah was there to help us pick our dining set! He was very patient and explained everything very clearly.
Elijah was awesome !
Although I only purchased a tempur-pedic pillow and will eventually come back to see the sales rep Frank to purchase a new mattress from here and a bed frame. Frank was extremely thorough and went over all aspects of the delivery and how the services they provide work. He was not pushy at all and let me walk thru thru store only to check in to see if I had any questions concerning my future purchases. I will be back for future purchases for my home.
Went there and worked with Elijah, the best sales man around. Definitely going there again.
(Translated by Google) Very bad experience. With the furniture. (Original) Muy mala experiencia.con los muebles.
Elijah was great and showed me around. He helped me pick out some great pieces of furniture. Highly recommended!
Miriam was very attentive, she listened to my needs and showed many options to choose from. We will definitely recommend her to our family and friends.
Ms. Myriam
I had the best professional service with Lawrence at the Ashley store on Dale Mabry. I came in to purchase a bed, he had it handled in no time and delivered in a few days from purchase. I would recommend asking for Lawrence for a great furniture shopping experience.
Worst experience ever we just purchased a home and came here to purchase furniture. Frank helped us on the first night we came here, we purchased a king size bed and were told by frank that they could not deliver the furniture for us but referred us to a third party company they use daily named “pick up” frank said it would be approximately about $100 from pick up and assembly would be covered as well. We purchased the bed that night and called pick up on the way home to have it scheduled for delivery next day. The hundred dollar fee that frank said would cover assembly and delivery ended up being $345 not $100!!! Frank lied to make a sale which we do not appreciate whatsoever!!! The following day we came back to Ashley‘s to purchase more furniture. Frank was gone for the day which my spouse did not want to deal with him because he hates liars now mind he didn’t want to give them our business based on our last experience but I convinced him since I liked the furniture that they have compared to other furniture stores we purchased a dining room table more bedroom furniture etc. and at the time of payment the girl who helped included all warranties on all our furniture without our authorization. My spouse works in finance therefore is very familiar with numbers etc. he questioned her and she began to backtrack. The bed we got delivered had missing pieces and they were giving us a hard time about getting us the missing piece after we spend over 5k in furniture here in 2 days! Worst customer service ever. We are NEVER purchasing anything from here again!!! Customer service sucks no once cares about the customers, all they care about is making a sale and lying in order to make a sale!
Lawrence from Lutz was amazing to work with. We stopped in to test out mattresses and were upfront that we were not going to make a purchase. Lawrence went above and beyond and made our visit memorable. I know where I’ll be purchasing my next mattress and will definitely work with Lawrence. Highly recommend requesting to work with Lawrence!
Lawrence from Lutz is the BEST! He gave us a great deal on our new mattress! He had us laughing the whole time! This guy needs a raise!
(Translated by Google) I attended Patricia Patricia very attentive, has a 5 improve them. (Original) Me atendio Patricia condry muy atentos, tiene un 5 los mejore.
Myrian was very nice and helpful with finding bedroom furniture! I recommend her services!
Was ok.
Elijah was great in helping me find the right loveseat for our household. I am excited to have a nice new piece of furniture that is right for our family.
Brett was great! Very helpful to make sure we got all our questions answered and everything we were looking for.
A variety of selections, decent prices and quality materials.
Mr. Bill was an outstanding agent, made life hassle free during my shopping experience. Will ask of him anytime I'm there and recommend him to anyone.
Elijah was AMAZING- worked with me- fair price- quick credit- I'll be sure to ask for him again!
Nyeasha was by far one of the most professional saleswoman I've encountered. She educated me on numerous mattresses and recommended what she felt was best for me, based on my needs. She kept into consideration what I was willing to spend, which made me feel like I would get the best value. She is very engaging. Lawrence is my man! I felt like I've known him for years. He's very personable and answered all of my questions throughly. I was sent to Lawrence by someone who had purchased furniture from here before who said he will take care of you. He did just that. He made sure that he could get me the best price! Both these salespeople are magnificent!
Peter Mackabee was very knowledgeable and courteous...
Love that place. Sales Associate are friendly and super helpful.
Great Customer service! Ask for Bill McClugage he is very detailed, provided great service and was able to get me an absolutely amazing deal on my furniture for my new home!
Purchased an entertainment unit for delivery. It arrived in pieces and damaged - I was told I was responsible for delivering back to warehouse in Brandon and could not be refunded for the purchase. Will never purchase from Ashley furniture again. Buyer definitively beware. I purposely did not order from Amazon, which would have been less expensive to avoid this very hassle of possible damage. At least with Amazon returns and refunds are easy. Store would not allow me to speak with store manager nor give me the name - am currently attempting to speak with corporate.
Salesman was very nice.
Very bad experience with the delivery. Even though I was home for the delivery I found some small expensive personal items missing from my apartment. Not only did they steal from my house they did not even attach the hardware on my bedroom suite. Beware if you have valuables, you may not once the delivery guys leave!
Horrible, they deliver my bed set yesterday and all the sudden my $200 headphones are missing, i am so disappointed... just go to rooms to go and avoid the headache,
Staff didn't bother us when we said we were just browsing, so that was nice. They had some interesting furniture, but nothing I'd really want in my own home. I felt that even though it was divided by style, everything was very similar and most of the pieces were either traditional or "farmhouse" inspired. And nothing seems to be made of real wood anymore.
Lots of cool new items, especially for an Urban look.
Worst furniture experience ever!! Their customer service is ridiculous and vitrually non-existent! We purchased a sectional and one piece was ripped upon arrival. The delivery men took the damaged piece leaving us with a part of a sectional and waiting for a phone call from Ashley HomeStore that never happened! When we called, we were told this product has been discontinued and a manager would call and let us know how to handle it. We never received a call so we went to the store and were told they started a case with customer care and should hear from then within 48 hours. Long story short, we were never contacted and we are still getting the runaround about a refund and getting them to pick up this piece of furniture. American Signature Furniture has proven to be a much better company to do business with.
We love the furniture we bought just wish the sales team was honest about the delivery time. Anything to make a sale I guess. Make sure you double check your delivery date and even call cooperate to confirm. Other than bad delivery the furniture and pricing is good.
Ashley has by far the best furniture for all types of budgets. Great company and great service. Did you know Ashley makes there own furniture in the USA. Some stuff is made in Vietnam but assembled here in this great country.
I had an absolutely pleasant experience at this location. I’m sure I wasn’t an easy customer to deal with as I went in indecisive an hour prior to closing.. with three kids who sat on everything they saw and one of them being a fussy toddler. After lapping the store several times, Edmund Dykes gladly and very patiently assisted me. He extended possibilities as much as he could with my picky taste and eventually came up with what I wanted. Front desk staff were totally laid back and in their own world but did say goodbye as we walked out. I really hope Edmund is compensated and acknowledged for his level of patience and dedication. Thanks for everything!!
Do not purchase your furniture here! The customer service is horrible and the 5 year protection plan you purchase is a waste of money and does not actually cover anything. I purchased a bed room set less than 3 years ago with the 5 year protection plan costing me mover 6,000 dollars. A little over a month ago the bed gave out and they have discontinued the product. Now the only option they can give me is to purchase a new bed that doesn’t even come close to matching the complete set. The 3 different supervisors that i spoke to agreed that they would hate to have a mismatch set but yet cannot do anything to make it right! Don’t waste your money here!
Worst store ever. Got the wrong item, office manager wouldn't do anything to fix the problem. Never buying from them again.
I've only browsed so far, I saw some nice pieces that Interested me. Will be going again to which ever location having a sell soon I'm sure.
(Translated by Google) I loved. (Original) Me encantó.
Now if the sales people could stop following me around the store and let me look around it would be great. Feels like a used car dealership.
Hands down the worst experience I’ve ever had with a furniture store. It’s unfortunate I had to hit at least one star to write this review. Paid for installation and removal of a bed and had to literally go over every single nut and bolt after it was “installed” then had to pay another company $120.00 to take the mattress because it wasn’t taken as agreed upon. I think there are deep seated issues with this location. Starting with management. Or lack there of. I will drive to a far away land before I ever entertain the idea of giving Ashley home furniture Tampa my business again.
(Translated by Google) I loved the service that I received very attentive the best (Original) Me encantó el servicio que me dieron muy atentos los mejores
Place to go for furniture
Huge inventory - helpful salesman.
I happened to come in today during their one-day off sale. Very glad I did. I found what I was looking for and got it for 30% off. Much better deals than Rooms To Go! I will definitely be a return customer.
Went for furniture and met Myrian Beckett’s. She showed my wife and I exactly what we wanted and made sure we would get it when we wanted it. She was very knowledgeable and friendly.
Myrian was so helpful both times I’ve been helped at ashley furniture. She made the process so simple and explained everything perfectly. Today she helped me resolve an issue with a past purchase and a new one. I’m very happy with my whole experience.
We had a great experience so far. Our sales associate, Bob was awesome. We hope all our furniture gets delivered safely and on time.
Great
An absolute mess of a company and store. After having a shaky first experience, I gave them a second chance, since I love the styles and they are conveniently located. You know what they say—fool me once, shame on you, fool me twice... I ordered my furniture in early February and have still yet to get it! I have diligently and patiently placed weekly calls to the store, with little to no updates from multiple managers and store employees. Each time, I receive promises that they will update me, reach out to me, make things right. Each time, I’m left waiting past the time/day they promise to contact me. The pieces I have ordered are apparently back ordered until at least June, which I only found out because I called every week. (First it was til March, then April the next week, then May, then June!) Have still yet to get my furniture OR my money back and am going to file BBB and corporate complaints next.
Great as always
I was helped by Bill McClugage and received excellent customer service. He was very knowledgeable and most of all, patient!
Terrible customer service
Excellent customer care and assistance. Beautiful, nicely priced furniture pieces, sets and accent pieces. I will return again & again. Shout out to Bill & managers!
They were very nice, not pushy, buwe didn't find what we were looking for there.t
Had a great experience!!! Mariam is an awesome!! She help me pick out my Beautiful bedroom set and knew the pro and cons about certain furniture. I will definitely go back for another purchase 😊
I was furniture shopping looking for a dresser. I had been to 2 other furniture stores before I came to Ashley. I was pleasently surprised to find the furniture was modern and wasn't outdated and dark and dreary. The salesman Ed was friendly and not overbearing, he even informed us of an upcoming sale the next day. I ended up purchasing a dresser and a lingerie chest. I can't wait for them to be delivered!
Amazing expirience today! Our salesmen was Brett and he went above and beyond to ensure we were happy! If you need furniture he’s your guy!! Will be returning to this location for future purchases ;-)
Horrible...we only got good customer service until the sales person made the sale, everything after that was totally unacceptable: 1-) at delivery the first three pieces of furniture the driver opened were defective "no qualify checks by Ashley?!!" 2-) we called the Ashley sales person to help us re-schedule but she was not willing to help. 3-) after 45 min on hold we got a new day set, we requested to inspect the merchandise at the warehouse and to have the first delivery in the morning since we already wasted a full day in the first delivery. 4-) second delivery arrived "they left us last even knowing our previous inconvenience and our request" 5-) merchandise was never inspected in the warehouse "again, even knowing our previous inconvenience and our request" 6-) we specifically asked the sales person and store manager if our new bed needed a spring box and they assured that it did not! One more unpleasant surprised as that bed did required a spring box so now we had to wait another two weeks to get it delivered!!! 7-) we called the Ashley store next day seeking a solution or at least a disccoud for the new item needed but neither Patricia, the sales person or Joel the store manager offered any solution. I also called the 1800 customer line and asked to speak with a manager, I was told one will called me back and no one did!!! It is so ashamed that such a well known company like Ashley provides such disappointing level of service!!
I went in looking for a kitchen table set knowing Ashley Furniture might have something i wanted. I walked in and the associate that greeted my girlfriend and I immediately was Myian Becerra. She was fantastic. She knew about all the kitchen table sets we were looking at. She was extremely helpful and very nice. She was very upfront with the pricing which i have to add - she showed us the perfect kitchen table set which was at a great price. I liked my first experience (bought a full living room set a little over a year ago and still love it) and i liked my experience this time around espeicially since i got the kitchen table set i really wanted. I would absolutely come to this Ashley Furniture location again. Great selection, great prices (and great sales), and great associates. Thank you Myian and thank you Ashely Furniture!
Agree with everyone that wants to give them a 0, Walter our sales man that helped us with our mattress sale was very nice but never told us about the return policy and that “accessories” were final sale, so the mattress protector we purchased along with the mattress set didn’t work for us because it didn’t have a zipper like we needed so we went to the store to return it, well they refused to take it back, their answer was -“The return policy in on the back of the receipt”- By the way online the return policy is totally different, 30 days if you are not satified for ANY reason you can return it. After spending over $1,000 in a mattress set and opening their credit card. NEVER AGAIN! We will take our business elsewhere, there’s plenty of other furnitures out there.
Myrian was very nice and she helped me find the perfect mattress. They have pretty good deals on memory foam mattresses.
(Translated by Google) Very nice everything and wonderful attention (Original) Muy bonito todo y la atención maravillosa
If there is anyway I can give a negative star, i will do it now. I place an order for a particular part and it took them 2 month and until now to figure out where is my item part i ordered. Basically, they have no idea what they are doing. And pushing the balls to other department/peoples. Average customer line wait time is about 50 MINUTES! You read it right. 50 minutes and no one pickup phones This is the most non professional company i ever deal with. I will never buy product from this company again. This company is totally a joke.
Salesman Steve told me everything in store was made in USA by an Ashley factory (except accessories). All items were delivered stamped "made in China" - paid for furniture with delivery on 11/21/18, & 2 items were not delivered, had to call store 11 times, finally I had to drive 1-1/2 hour round trip to their warehouse on 1/2/19 to pick up remaining items myself.
It was ok, didnt see anything I wanted. Saleman was very polite and knowledgeable
Marien was perfect
Wesley was very courteous and helpful . The store have good prices
Great prices
Zip
I would never return to this location. I was followed by sales associate Doreen Brown. I had advised her multiple times that I don’t require assistance and she continued to follow. I’m livid and disgusted.
This is going to be long, because it’s a long story. Ultimately, I am appalled at the lack of communication and follow through at this entire company and I will never shop here again. My salesperson was wonderful and helpful - I have nothing bad to say about her. The problem began on Friday, the day of delivery. I was the first stop of the day. The warehouse apparently loaded the truck backwards - meaning the couch in the front was not my couch. Me, being an understanding person, accepted the fact that the delivery drivers should not unload this huge box truck to access my couch which was all the way in the back. The driver, after cussing at the 2 young men who were with him, got in the truck and did not come back out. One of the guys told me they would come back at the end of the day when the other deliveries were done. They did not give a new time window at all (FYI I found out later that deliveries can go until 10pm and they expect you to wait in your home on alert the whole time) After waiting the entire day Friday (10+ hours) with no information I decided to call the store. I explained the situation and the customer service rep tried to help. The warehouse doesn’t pick up phones and they are unable to reach the truck drivers directly. She said she would email customer care and call me back but didn’t think we could get Saturday delivery because it was late in the day and the truck wasn’t back at the warehouse yet. We agreed on a Sunday delivery. She also got permission from her manager to refund our delivery fee, so I appreciated that effort. Saturday rolls around and I haven’t heard from anyone at Ashley’s by 3pm confirming my Sunday delivery. After multiple attempts to call the store, and nobody answering we decided to go to the store in person. Luckily we live really close, or this would’ve been really inconvenient. We talked to a different CSR in store and she was going to email customer care again and would call me back. Waited again for a follow up call that would never come, so we went back to the store again at 7pm to find out what was going on. It appeared to me that “customer care” does not read or answer these emails, so I asked them to please call and find out what was going on. The outcome was that they would *try* to get our delivery on a “hot truck” on Sunday but couldn’t guarantee it would or would not come because it was the next day. (Note: there are signs all over the store promoting next day delivery, and we had agreed on Sunday delivery when I first contacted the store on FRIDAY). She said someone would call on Sunday to confirm delivery. Sunday comes around, and nobody has called us as of noon to let us know if the delivery is happening. Tried to call and nobody answered again, so we went to the store and spoke with a different CSR. She said they call 30 minutes before arrival to let us know they’re coming. She called customer care and we stood there for about 15 minutes waiting for some kind of answer. At the end, she told us the delivery truck was on the way and would be to our place in 10 minutes. Lucky we only live 10 minutes away or we would’ve missed them. In the end, we finally got our delivery on Sunday. The delivery men were quick and efficient and I have no problem with the couch itself. Regardless, I will never shop at Ashley’s again after this experience.
I like the store, but today's experience left a lot to be desired. The person who assisted was good as he was training a new customer service salesperson. However, the difficulty was in writing up the bill of sale. The hand held booklets would not allow the sale. Time and time again the info was entered. Finally went to a standing computer and got it taken care of. Signed the bill of sale and then had to go to customer service and sign a green sheet indicating I had taken item out of the door. This entire sale took almost 30 minutes. Disappointing. I also wanted to use a gift card the manager had given me for difficulty with the entire delivery of a bedroom suite 2 years ago. Come to find out, you have to use the entire $100 gift card as they do not allow a balance on the gift card. Not good business in my opinion.
I would like to thank Diane for a great experience. I HATE high pressurr sales so once I managed to get past the front door...Diane provided the perfect balance of space and attention..she was there to answer my questions but allowed me the space to make a decision without the pressure.. Thank you, Diane
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No interest for 60 Months^° - In-Store Only
0% interest for 5 years ^° - In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card at participating locations. Equal monthly payments required for 60 months. Down payment, plus tax and delivery is required on another payment type for in-store purchases.
^°Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. No interest will be charged and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the initial total promo purchase amount divided by the number of months in the promo period, rounded up to the next whole dollar and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the promotional purchase amount within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: Purchase APR is 29.99% as of 1/1/2024. Minimum interest charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
