Ashley Store Tampa, FL (Dale Mabry)

Meghan C. at the Dale Mabry Hwy store (Tampa) was helpful and friendly from the moment we entered the showroom looking for a dining room table. She was patient and helped us find and purchase one. I would recommend her highly to anyone looking for quality furnishings and professional customer service.

Waited over a week for delivery of my daughter’s mattress adjustable base and pillow. Order was almost 5k. Delivery drivers show up with the wrong size mattress. Now we have to wait and no idea when another will be delivered. Meanwhile her old mattress is now gone leaving her to sleep on a couch. Ashley I will not order from you ever again!what a terrible experience

Thank you Fred for making the process simple and quick

Staff was friendly and wanted to help. They didnt over power you. We were just disappointed because the quality was less than we were expecting.

Miss Hou, thank you so much for your help. Your assistance made my shopping experience incredibly enjoyable. I’ll definitely be returning to Ashley’s if I ever need to shop again. When I do, I hope to receive the same level of dignity and respect that you showed me. On a different note, I’m delighted to inform you that the bed was delivered today, as promised on Friday, February 6, 2026. Additionally, I want to express my sincere gratitude for your assistance in scheduling the appointment. Your expertise in this matter is truly appreciated. I haven’t had the chance to try the bed yet, but I’m confident that I’ll love it based on the information you shared with me. It all made sense, and after leaving the store, I spent a lot of time researching the Tempur-Pedic mattress online. Everything you mentioned at the store aligned perfectly with my research. Initially, I was determined to purchase the Nectar mattress, but your insights changed my mind. You explained that the memory foam used in Nectar mattresses is just a modified sponge, while Tempur-Pedic utilizes the actual technology behind memory mattresses.

Worst experience ever! Ordered my furniture two months ago and finally received it today

The girl that help us was amazing. Very happy with our experience

I went to this Ashley Furniture location with the intention of buying furniture and had a very disappointing experience. I called ahead and spoke to a salesperson named Seven (or something similar) and asked for his name specifically. When I arrived at the store and spoke to him, I let him know I needed to use the restroom. When I came back out, he had taken on another family and never came back to help me. I then started working with Meghan. At first, she was very kind and attentive, but the moment the sale was completed, her entire attitude changed. I repeatedly asked her to show me something similar to an item I wanted to purchase in the future so I could visualize how it would fit in my space at home. She kept avoiding the request and her only response was, “We don’t have that item in store,” even though I clearly asked to see something similar. On top of that, I later realized she made mistakes with my purchase. I asked for a specific financing timeframe, which she told me was possible. After I left the store and called back, I was told by another employee that it was not possible and that I would have to come back the next day to fix it. I live far from this location, so this was extremely frustrating. To make matters worse, I contacted another Ashley location and spoke with a different representative who informed me that there was an active promotion Meghan could have applied—free delivery—which she never mentioned or offered. She also charged me $4 in cash when there was another promotion that could have saved me 5% on my purchase. She made absolutely no effort to help me or look out for my best interest. After reflecting on the experience and learning what could have been done, it became very clear that Meghan was only concerned with hitting her quota and making her numbers look good—not customer service. I felt like nothing more than a dollar sign. What ultimately saved this experience was Brittney Jackson. She was amazing—transparent, patient, and genuinely helpful. She took the time to fix issues that should have never happened and made me feel valued as a customer. She is the main reason I didn’t cancel my purchase and go to IKEA. I also want to note that Brandon, the store manager, was very nice and professional. Without Brittney’s help, this location would have completely lost my business. I left a good review at first, but after realizing how many things were mishandled, I updated it to reflect the truth.

Our sales advisor Reid was absolutely amazing! He was so friendly, and made our shopping experience fun. We were looking for a sectional, and he was so helpful. He even moved pieces around for us, removed pieces, etc, so that we could really see how it would look put together in our home. He went above and beyond with his customer service. The store itself was clean, and organized. We are excited for our new sectional, and look forward to purchasing more items from Ashley.

Horrible customer service from two sales agents. The manager Brandon was nice for the brief moment we spoke with him but overall, do not recommend shopping at this location.

Terrible experience. My furniture came missing pieces and now 2 months later I still didn’t get the missing pieces. Now they are saying it will be delivered in March. That’s insane and we are beyond frustrated. After I did this purchase some friends told me that they also had bad experience. I advise you, don’t buy furniture from this company, it will give you headaches.

SVEN IS THE MAN! He made the process so easy, respected our limits, and worked with our budget. We just got a great deal on our dream couch. The process was so fast and easy! So trustworthy truly. If you need to buy any furniture and come to the showroom in Tampa make sure to ask for Sven.

(Translated by Google) Thank you very much. (Original) Muy amable gracias

The delivery team is A+ amazing!!! That was the only 5-star experience of my Ashley furniture purchase. The sales associate falsely promised a delivery within 35-days which turned into 83- days of waiting for a full delivery of my order. The automated system exhibited faulty behavior ignoring autogenerated prompts for assistance. The customer service team on the phone was always polite but slow to action and left me on hold over multiple occasions during the 83-day delivery period that accounted for nearly 40 minutes of dead air. The lack of clear communication, consistent communication, and timely documented communication resulted in my tardiness to work. Our family cancelled not one, but two family vacations between thanksgiving and Christmas to make our schedules available for the $1k+ furniture purchase delivery because we were getting anxious and desperate for our spent funds to produce a final resolution of living room furniture. After all, no one wants to sit on the floor to watch football games for 11 weeks straight. I have no desire to purchase anything through Ashley ever again. Please give the delivery team headed by Ernesto a big 5-star rating and bonus for their performance and over quality of customer service and satisfaction!!

The salesperson was awesome, very professional, no problem. I mentioned that I had to return some items because my apartment was too small and I had purchased through a catalog. I didn't realize how big everything was, and I was informed of the no-return policy. This is very upsetting. I think your salespeople should tell you upfront what to expect if something doesn't fit. If I had known that they weren't going to take it back, I would not have let the driver leave, because now I have all this furniture in my apartment and I don't know what to do with it. It's not fair; my joyful experience turned out to be a nightmare.

I liked how they assembled the sofa; it was clean, neat, careful, and fast. Great job, guys!

The service was amazing! We worked with Oscar and he was knowledgeable and didn't rush or overwhelm us. Great customer service!

Avoid this company at all cost. Apparently all sales are final here. Spend $8k on some new furniture for it to be falling apart 3 weeks after delivery. Mattress warranties are not honored here even when you spend extra on the proper mattress protector and box springs to keep warranty in tact. Every single sales person, customer service rep, technician, manager, delivery drivers & warehouse staff; they all lie to you giving you false information for you to be told something different at your next interaction. Anything to pacify you in the moment so they can continue to waste your time and money. Honestly this company needs a new CEO to fix the headache of a company you’re running here. I’ll find better quality furniture and service elsewhere in future, Ashley who?!?

Great Bed and Service .

The representative and manager were very helpful and friendly easy to communicate with. I will continue to shop with them. Thanks again for the professionalism offering

Customer service was excellent and outstanding.

Reid was super helpful. Bought some things. Good selection!

Thank you to daniel.o and helen for assisting my husband and i with our sectional order ! They were amazing !

Helen was absolutely amazing! Greeted me with a smile soon as I walked in. She was very patient and made sure I found exactly what I needed for my first place!! Thank you Again Helen. Ruby was very helpful as well. Amazing staff at this location.

Ashley always has great furniture. I was looking for a love seat and saw one online. I was able to see it in the store and purchased it. The sales associate was very gracious. It was his first sale and he did a good job. I highly recommend Ashley for any furniture that you are looking for.

Sales woman very good and pleasant

Couch delivery on November 25th. The delivery team lifted the couch on its end and tipped it up - right through the drywall ceiling. Cracked it in 3 places. The delivery crew put me on the line with customer service who insisted that my repairs would be reimbursed. I gathered the quotes and sent them to Ashley- who passes them onto a 3rd party claims company. This company has no contact phone # - just communicates sporadically through e-mails. Total repair cost $1,130. This claims company offered me $200 through an e-mail. I rejected it and requested 100% reimbursement and now I cannot get a hold of them. Today is Dec 17th. Still no reimbursement. I contacted my salesperson at the Dale Mabry location next to Tampa Stadium. No help at all. Ashley Furniture hires the cheapest movers possible and does not take any responsibility for delivery damages.

Came in looking for a nice affordable chest of drawers and found one. S’ven was our sales representative and was attentive and cordial. Will definitely be back when looking for a new item.

Excellent service and communication

Rachel is very kind and efficient seller!

The worst customer service I’ve ever dealt with! I ordered furniture 11/16 and all of my receipts said delivery would be 11/26. I took the day off and had plans to have guests for Thanksgiving. The date was changed to 12/1 and NO ONE even called to let me know. I only found out when checking the automated system 11/25 wondering why I hadn’t received a delivery time. I text my sales person who said I would be compensated, but also gave me the number to customer service. I called customer service nearly two weeks ago and still no return call from the supervisor. I called the store requesting to escalate this and instead of the manager calling back, as I was told, the sales person text me to say it had been escalated, yet still nothing from no one. I missed work and had to cancel Thanksgiving in my home and was told I would be compensated for all of this, but nothing. Terrible company.

(Translated by Google) Twenty-eight days ago, I bought some lamps at the Ashley store in Dale Mabry, Tampa, FL. AND THEY HAVEN'T DELIVERED THEM. I've already gone to the store three times to request delivery or a refund, since I paid cash; but they've always told me they can't do anything because those products belong to third parties, which Ashley represents. They won't deliver them, they won't refund my money, because, according to the person who helped me (supposedly a manager), it's impossible to do anything, and I just have to wait and see if they ever resolve the issue. After losing my patience and without losing my composure, they finally decided to give me the merchandise that was on display. It's the worst service I've ever received. Nobody takes responsibility, but when it comes to making a sale, they swarm you like a pack of salespeople. What a disgrace! (Original) Hace 28 días compré una lámparas en la tienda Ashley de Dale Mabry, Tampa, Fl. Y NO ME LAS HAN ENTREGADO. Ya he ido Tres veces a la tienda a solicitar su entrega o que me devuelvan mi dinero, porque pagué mi compra al contado; pero siempre me han dicho que no pueden hacer nada porque esos productos son de terceros, que Ashley representa. No me hacen entregs, no me devuelven mi dinero, porque, según la persona que me atiende (supuesta manager) dice que es imposible hacer algo, que solo me toca esperar a ver si algún día me resolvían. Después de agotar mi paciencia y sin perder mi compostura, decidieron entregarme la mercancía quecestaba en la exhibición. Es el peor servicio Que hubiera recibido en mi vida. Nadie sev ace responsable, pero para vender lo abordan a uno como una jauría de vendedores. Que vergüenza!!

Great delivery personal!

Fred was awesome. Very responsible and offered great customer service. It was a brief exchange because we were sold so quickly!

I made my purchase at 2915 N Dale Mabry Hwy, Tampa. The saleswoman who helped us, named Diana, was wonderfully professional and showed us all the available options for what we wanted to buy. She was patient, attentive, and kind at all times. I wish I could find people like her everywhere I go. I recommend that future customers pay for the assembly service. Ashley is definitely my favorite store, and I recommend it 100%.

Had the best time getting a couch! Sven was so helpful and the best!!!! He was so great and made the experience 10/10 hoping it comes in with no problems! Can’t wait for the couch

Everything was excellent. From the sales person and the communications for delivery. My dining room table and chairs look great.

Rita was a total delight! Not pushy but there when we needed her. Gave directions in the store to where we needed to be and background on the items we were interested in. We bought 2 rooms and the experience was perfect!

I will never purchase furniture from this store again. They fail to deliver what they promise. I placed a $6,000 order for a couch, 2 lamps, a rug, an entertainment center and two end tables. The delivery was confirmed and then cancelled. Nobody contacted me and I had the freight elevator in my building reserved. They then changed the delivery date to a date that I am not available without asking me. Customer service barely speaks English and you can’t call the store. This is the worst furniture buying experience I have ever had. Steer clear of them!

Purchased a new counter height dining room set and will be delivered in a few days. Had a great experience with Steven C. Who greeted us and took care of all the purchase details.

The sales associate Yan was very helpful and patient. We visited the store twice and both times she provided exceptional customer service and was very knowledgeable about the products and pricing. Great experience 👍

Don't shop here. Sold me a chair without all the pieces and won't take it back. Customer service says no refunds even if they don't send you a complete piece of merchandise.

Just got my new adjustable bed, fitted perfect with bed frame, quick delivery and set up. Very impressed and very happy with my purchase and service

Victor was so helpful and patient. He quickly discerned exactly what I was looking for and didn’t push me in other directions. Very kind, knowledgeable, and courteous. His manager, Wes was also helpful to work with. Definitely recommend to anyone shopping for furniture!

The purchase was great. Easy, helpful and fast. Delivery was flawless . On time, professional and informative. Great experience all around!

If you’re looking for furniture stay far away from here. Everyone is so nice to you when it comes to buying but the process afterwards is trash. Not one follow up call from my salesman to see how things went, and when delivery comes by far the worst experience I ever had to deal with! I had a white glove delivery and had to argue with the drivers about it. They failed to set up my chairs, clean up behind them and left things belonging to the damage items I refused. Now been back and fourth with customer service reps and they tell me one thing while the delivery says another. Horrible communication between them two. I am about to report this as fraud and false advertising from their contracts about how they handle white glove delivery. The mess I had to endure I wouldn’t want anyone buying new furniture to experience. Below I will share the mess they left behind, how my furniture came again after refusing it the second time, and the chairs I had to put together myself. Please check out another furniture place before shopping Ashely’s. I hope to save you from the headaches.

I went in with the only goal of getting information for the Ashley Distribution Center. I was denied at every step by Wes, an apparent Manager (in Training I assume) who refused to give me any assistance until I stated I would take his picture and share that he refused to help me. He said he would give me the information if I didn't leave a review or post his picture. I didn't leave with the information I needed and asked for numerous times. Wes needs much more training.

Manager initially spoke with us.Sales girl was great.Bought our living room there. Now serving table.Will continue shopping at Ashley. Two perfect experiences.

Section of couch is damaged with a small tear in the fabric and has black grease stain. This is the second time this has occurred. We purchased the same style couch for a different property and it had the same grease stains as this one. Two different locations in two different states, same problem.

Compré Maggie muebles a excelente precio y mejor atención al cliente. El delivery team fue muy respetuoso, el ensamble de los muebles fue rápido y dejaron todo limpio. Recomiendo mucho esta tienda y su servicio de delivery.

We make most of our purchases at Ashley and were pleased again today. Our associate, Oscar was exceptional. Friendly and knowledgeable as well as giving us time to shop without pressure.

Great service and choices.

Staff was helpful and knowledgeable and delivery was perfect! The furniture is perfect so far! Thank you!

Awful customer service. Never again

Meghan was very very patient with me and my son. She’s a great help and really knowledgeable.

Upset with Sales Agent. Furniture did not fit through the door and Sales Agent should have asked the dimensions of the room. Also, delivery people didn’t even try to get couch to fit through the door. All they had to do was take plastic/cardboard off but they were lazy and didn’t even put my furniture back. I will never return to this unprofessional store again. Thank you.

Paula did an amazing job perfectly attending to our shopping needs she was our personal in-store concierge. She went with our list and she knocked them off one by one. Went above beyond to speak with her manager to ensure that all the pricing was accurate. Fantastic job all around thank you

Daniel Olivier is the best sales representative I have ever met in my 50 years in this planet. He made us feel like we were part of his own family. His ability to help us understand the different products and the best way to finance what we wanted was excellent. Simply the best

Terrible experience. Took three deliveries (not including the delays in delivery and delivery changes) to get 5 barstools delivered that were not stained and/or damaged. And....bought a desk that was on clearance. Main draw already has a broken bracket (within 45 days). Calling customer service and/or the store itself is a waste of time.

(Translated by Google) Thank you very much Rachel for your excellent service. If you visit the store, please do not hesitate to seek your help. The best saleswoman who has ever helped me. (Original) Muchas gracias Rachel por tu excelente servicio si visitan la tienda por favor no dejen de buscar su ayuda la mejor vendedora que me ha ayudado

Aleitha is awesome! Ask to work with Aleitha. She helped me over the phone, she was very accomdating & knowledgeable. I am looking forward to meeting her in her brand new store.

Diana is great! Will definitely recommend!

Very professional people And knowledgeable Check them out 🙏🇺🇸

Painfully average furniture with worse deals than online. Further, the sales associates are motivated to push predatory third party “leasing” companies to entice folks to finance at rates near 70%. Sales staff and management really don’t care about doing their jobs. They walk around and show you the website if you have questions. Waste of time as you can figure it all out online While you might find what you like the collective experience is terrible

Sedra was extremely welcoming and helpful. We were looking for furniture along with a mattress and she answered all of the questions we had!! Amazing experience!!

My saleswoman Aryana was great help and she was very patient. I would recommend her to friends. Keep up you’re doing a great job!

Not a good experience, walked into the store, no greeter. I watched others and myself walk around 20 minutes without any approach from anyone. I see associates at a desk in a group chatting, rather than ensuring the customers are being taken care of. Left after 25 minutes, excited to take my business elsewhere! I do not recommend shopping at this store.

If I could give zero stars I would. I made over $4000 in purchases in store and online. I bought a dresser with mirror and adjustable base in store paid $200 for delivery. I texted my sales associate Diana Brito who gave me her personal number she told me she would look into this for me and then radio silence. It’s been over one month the dresser has not been delivered I called customer service to be told after over one month of waiting the dresser has been discontinued. I go into store and ask for a refund and see if they can refund delivery, the only reason I asked for delivery was for the dresser and they told me no they couldn’t help me. The WORST experience I will NEVER purchase anything here ever again. Take your money and business elsewhere.

Went to buy a temperpedic mattress,the lady was nice but I felt like pushed to buy. Kept saying it's an investment, yes I understand but let me sit here on this bed and relax to see if I like it.. the other ashley mattess I had from them there brand last like 3 years... and was all sinking in and had a weird shape. Will never buy a ashley mattress brand

Kristen was very knowledgeable and helpful. We visited the new Ashley Furniture store on 54 in Odessa.

False advertisement deals. Store salesman was being very demanding and lied about the amount of months to pay off furniture probably due to discrimination.

I purchased a wooden coffee table from Ashley HomeStore in March 2023 and recently discovered that it has an active insect infestation. The table is releasing orange dust (frass) and I’ve seen small black insects coming out of it. I reported this to Ashley with photos and detailed information, but they refused to take responsibility because the 1-year warranty had expired — even though this is clearly a manufacturing or storage issue, not normal wear and tear. It’s very disappointing that such a big furniture brand would ignore a serious quality and health issue like this. I expected better service and accountability. Be cautious when buying solid wood furniture from them — and inspect it carefully.

DO NOT SHOP OR BUY AT THIS STORE! Will NEVER again. My daughter’s order delivery has been delayed over a month, they keep slipping day of delivery AFTER she’s taken the day off to be there for the delivery! Not surprised that they finally delivered her bed frame and it’s damaged! After looking through many other reviews, this store has a HUGE customer service and delivery issue!

jason was a lot of help

Subject: Ashley Furniture Is a Joke – Full Refund Demand Ashley Furniture has officially wasted my time, my money, and my patience. On June 30, I placed an order for a couch, bed frame, dresser, and other items. Delivery for the couch and bed frame was set for July 12. Surprise only the couch showed up. The bed frame finally arrived on July 19, and it was pure garbage. Flimsy, cheap material that falls apart if you so much as breathe on it. The side rails detach from the footboard just by touching the headboard. Within an hour of delivery, I was in your store requesting a refund or store credit and arranging for the junk to be picked up. Instead of resolving it, Ashley Furniture dragged this out. On July 26, they claimed “try replacing the defective parts” before giving store credit. Fine you tried, and guess what? It was still defective. I declined the replacement, as instructed. Then on August 2, instead of picking up the original bed frame like you promised, your delivery team showed up with another replacement I never asked for. I had already told your representative I wanted this removed from my home and a store credit issued. Now I’m being told pickup needs to be rescheduled again while the crew sits downstairs “waiting on management approval.” This has been an absolute circus. I have now lost every Saturday in July and two in August stuck in a pointless three-hour delivery window instead of spending time with my family. All because Ashley Furniture can’t deliver what they sell, can’t fix what’s broken, and can’t follow through on their own promises. Here’s what’s going to happen next: I am no longer settling for store credit. I am demanding a full refund immediately. Your products are cheap, your service is incompetent, and I have zero trust in anything you sell. Make this right I will take this public with every detail of how Ashley Furniture treats paying customers. Do not buy the product. Hell if I could return the couch I would because it is not comfortable and my dog won’t even lay on it. That’s how aweful it is. And it cost me $2k.

Harold H was great. Made the experience pleasant.

Rita and Joe were fantastic and helped us find the exact couch we were looking for after a very long day of shopping. Thank you!

(Translated by Google) Paula is the best Spanish-speaking customer service person in this store. I highly recommend her. Very kind. Thank you, Paula. (Original) Paula es la mejor atención en español en esta tienda. Se las recomiendo de veras muy amable.gracias paula.

Oscar is extremely helpful, knowledgeable, and professional. Please seek out Oscar if you want an amazing purchase experience.

We went to the Dale Mabry Store in Tampa. Our Trusted advisors was Aryana W. She was extremely knowledgeable with the line of Mattress she was showing us. Very polite and she was extremely helpful in helping us choose the right mattress and base to offer us exactly what we were looking for. She walked away from us to give us privacy and gave us time to talk about what we were about to purchase. We did end up purchasing from her. We would recommended that is you go to Ashley Furniture in Tampa on Dale Mabry you ask for Aryana W. You will be just as happy as we are with the customer service and the mattress.

I ordered a dining table from this store and ended up receiving the wrong item not once, but twice. After the second failed delivery, I requested a full refund, which I think is completely fair given their repeated mistakes. Unfortunately, the situation only got worse from there. I spoke to the store manager Yanni, expecting some accountability and support. Instead, he told me I needed to contact customer service myself for a refund even though I made the purchase directly at the store. That makes no sense. The store should be taking responsibility and handling this internally, not pushing me around. To top it off, Yanni promised he would call me back to resolve the issue. That call never came. My issue is still unresolved and I’m left without the product I ordered or a refund. They’ll treat you like royalty when you’re handing over your money—but don’t expect any help if something goes wrong. Save yourself the frustration and take your business elsewhere.

6 month update: We still have a broken headboard and extra charge on our account for a replacement mattress. Customer service has stopped responding. They seem to not understand that if you issue a credit for a certain amount, allow the customer to use the credit, and then force a charge it cancels out the credit. We are just asking for the forced charge to be removed to honor the credit given. We purchased furniture from Ashley Furniture shortly after Hurricane Milton, hoping to start fresh. What we got instead was a nightmare. The first red flag: they changed the delivery date after we paid—despite us explaining how important the original date was due to being removed from temporary housing. Then came the product issues: Within 2 months, the bed frame was defective. It didn’t fit the mattress, which bowed and was damaged as a result. In under 3 months, the sofa broke, and now the cushions are loose and the fabric is stretching. Stay away from buying a headboard with a light kit. It will be dead in 6 months leading to another call to Ashley for a repair. On top of all this, we were assured the replacement mattress would be free, only to be charged for it later. We’ve now had to dispute this twice, and both times were told it was an error and the charge would be removed—only for the charge to show up again after 60 days with claims that we “agreed to the terms.” How does someone agree to be charged twice for a product? Now the lights on our headboard are not working and they would like to replace the whole headboard because they don’t have the piece needed to fix the problem. Really, this company wants to play the same scam again? If this is how Ashley Furniture treats customers—especially those recovering from a hurricane—I strongly suggest you look elsewhere. The products are poor quality, and the customer service is even worse.

Me & my wife purchased a bedroom & living room set ! The customer service was great, and the sales reps were professional and kind ! However, it's very expensive and hardly any deals !

Joe was very friendly. We tend not to like to be hovered over and he did not. He gave us space and a discount on the chairs we bought. Very good experience!

This company will never receive my business again. 2 years ago, me and my husband bought a very nice couch on the more expensive side. We were persuaded to also buy the warranty in case something happened to the couch. When the couch arrived to my house, the delivery guys were making inappropriate comments, trying to flirt with me and making me uncomfortable. I let it go, because I thought at least I was getting a good piece of furniture. Well, 2 years later, we discovered that the seam was ripping and the frame was broken, not to mention that tons of feathers are coming off and the seats look like they are deflating. The warranty is not wanting to exchange the couch because according to them, this is reparable. I could have bought this same couch for a lower price at a different place. I went with Ashley’s because I though the experience and quality would be better, but I was wrong. Lesson learned. Never again.

Smaller store with limited selections, but nice-looking furniture and accent pieces reasonably priced. Not top-of-the-line quality, but really decent stuff.

Kenneth was very helpful and knowledgeable

This store is a complete scam. Kenneth at the Tampa Ashley Furniture straight up lied to our faces just to close a sale. We were told all the furniture we bought, including a couch, was in the Bradenton warehouse and would be delivered this weekend without issue. We spent $1800 that day, including delivery and assembly fees, based on that promise. Now we get an email saying three out of four items are on back order. No warning. No update. Nothing. Just a fake sales pitch to take our money. Typical slimy sales guy energy. He knew the stuff wasn’t available and still sold it like it was ready to go. It’s manipulative and absolutely unacceptable. Now we’re being told the furniture might be in the warehouse by the 30th and delivered July 1st. But based on this experience, we have zero faith in that timeline either. It’s lie after lie. You should be ashamed as a company for how you treat customers. We want the delivery and assembly fees refunded immediately. If we have to wait around for delayed items that were supposedly “guaranteed,” you don’t get to charge us for services that haven’t even happened yet. You don’t get to act like it’s business as usual while we sit around wondering when the $1800 worth of furniture we paid for will actually show up. We’ll never buy from Ashley again and we’ll tell everyone we know to stay far away from this place. Total scam. Fix this.

Sale staff was welcoming and knowledgeable about their products.

I am writing to formally express my extreme disappointment with a recent purchase and delivery experience. On Sunday, June 1st, I visited your store and purchased a pull-out sofa bed, a large chair, and an outdoor umbrella. The sales associate was excellent—knowledgeable, helpful, and attentive. I opted for premium delivery service, paying extra to ensure care and professionalism, especially because the sofa’s size and room fit were a concern. When the items were delivered on Tuesday, the delivery team barely brought the furniture inside, were uncooperative, and argued with me regarding the delivery fee. The most critical issue—the sofa not fitting down the hallway—was entirely dismissed. I was explicitly told at the time of purchase that if it didn’t fit, I could refuse delivery and the item would be returned. That assurance was the only reason I felt comfortable proceeding with the purchase. Not only did the team make no effort to explore options or even assess the fit properly, but I’ve now made 7–8 phone calls over more than a week, only to be told that I’m stuck with the couch and will receive only a partial credit for delivery. This experience is unacceptable. You’ve taken a good sales interaction and completely reversed the customer experience by making me feel misled, ignored, and disrespected. I trusted your team and your delivery policy—and that trust was broken. At this point, I no longer wish to be a customer of Ashley Furniture.

Oscar was a great help in finding what we were looking for. He is very experienced and easy to work with. Highly recommended this store.

Bad quality forniture. Worst Customer service ever !

Joe was an amazing guy helped me out with my furniture and accommodated me with everything Thank you

Store representatives were very welcoming and helpful. Answered my questions with locating items, I was inquiring about. Thank you!

Joe was so helpful and accomodating in buying all of my new furniture. He answered all of my questions and allowed me to enjoy the process of re-designing my space.

Fernando and Rachel helped us they were very cooperative and helpful. They were both great. We like Ashley because their furniture is always good

Chandler was so easy to work with! Can’t wait for my new sectional.

Did an online sales and it was exactly what I expected. The sales representative did a great job.

Excellent store Plethora of options . Rita was knowledgeable and very helpful. Fernando helped to seal the deal. They are also very accommodating and other the delivery people (Joe)

Wonderful place I like the furniture and the experience. Great team and customer service was incredible very nice team

Joe was awesome! He answered all our questions and was very knowledgeable about their inventory.

Arabia was very helpful, and friendly. She made sure our purchase was complete, and set up our delivery on the date we needed.

We originally came in for a couch, and were helped out by Joe. He did such a fantastic job bearing with us as we perused the whole store and even went so far as to take measurements of various coffee and end tables for us. We couldn’t have asked for a better experience all thanks to Joe, be sure to ask for him during your next shop!

Rita was an amazing seller, super helpful and caring!!

Diana was AMAZING!!! She helped us win everything

Joe was a big help, there’s great quality couches here forsure! If you come here definitely go to Joe or Abdul :)

Joe is the best help here, so helpful and was able to help us get a great price on a really nice loveseat. My brother will be in heaven. Thanks Joe!!!!

Aryana was professional, smart, engaging, patient, and SO super helpful. She was the perfect grounding personality for our entire New York family. Thank you!!

Service was exceptional! Salesperson helped us order and schedule delivery to coincide with my son’s out of state move. He helped us find affordable replacements when needed.

We bought a top of the line bed set. Was told it was their "best". We've had nothing but problems with the furniture and Ashley since. At first, many of the drawers weren't working properly. We had a service technician come out and he fixed them. He also fixed some dents from the first delivery people. He was very skilled and respectful. That is the only reason this review is not a 1 star. Then we later discovered that a corner of a dresser was all crumbled and broken. Ashley decided to completely replace the dresser. Sounded nice in theory. I got notified a day prior to the delivery with a 4hr delivery window. My wife and I arranged our day's plans around this. Then they showed up over an hour early, right when I was supposed to leave for a doctor's appt. I had to no show to the appt bc of the furniture delivery. On the phone call afterwards with Ashley asking how the delivery went, the lady said "well you could've told them to come back later". 1. I was not ever made aware of this, and even if so.. 2. They rang my doorbell with the new dresser already wheeled up to my front door. I do believe they are trying to make things right, but they're doing it very sloppily. It's just been nothing but a headache of an experience that we did not expect from buying the "top of the line".

Look online at the prices before you purchase.

Processing was smooth. Courteous staff.

My complaint is with the customer service department after a sale is made. A broken piece of furniture was delivered to me. I immediately called and a replacement piece was promptly delivered and a technician scheduled to install it. I called on installation day to ask what time frame I could expect the technician and was told no one was scheduled to come that day. I had an email confirmation that said otherwise. Customer service then said, "the technician's truck is broken" and they will have to come another day instead. Really? That is not likely, just trying to cover up a scheduling screw-up. Ashley Furniture should have made it right and sent someone on the day promised. Instead, I have to be inconvenienced. Unacceptable!

Just left this Ashley Store. Was in there 45 mins Not one person that worked there said Hello or asked to help us. Never seen this before in my life 10K to spend guess I will take my money elsewhere.

We purchased sofa, loveseat, ottoman. We had amazing service from Chandler! It’s nice that they give you four decorative pillows, but wasteful because they don’t allow you to choose them. I’ll be giving ours away; they don’t fit into the color scheme of our home, Our delivery arrived an hour outside the 4 hour window. Our ottoman is wobbly but all the other furniture seems good.

My husband and I came in looking to purchase a brand new sectional, and we were immediately greeted by Rita. She was warm, welcoming, and eager to help. We were having a hard time figuring out the right size for our living room, but Rita jumped right in with her expertise and guided us through the process with ease. She even brought out a fun, interactive miniature model that allowed us to customize our sectional exactly how we wanted it. Her knowledge, patience, and friendly attitude made the entire experience enjoyable and stress-free. Rita was absolutely amazing! If you’re shopping for furniture, be sure to look for Rita—she’ll take great care of you!

We walked in the store and within a minutes we saw S’Ven and he approached with a smile and was ready to help. He knew where everything was and was easily able to show us around. We were shopping for Mom so we explained the timeframe we were working g within. He was able to check inventory and gave us his contact information as we needed to bring Mom back to make the final decision. He came in on his own time to help us finalize the purchase. Excellent service and highly recommend both the store and sales associate.

Kenneth is an excellent salesperson. We are enjoying the couch.

Thank you, Zane! For making sectional shopping seamless!!!

Great Customer Service

Great customer follow up and attention to detail. Very pleased to receive phone as well as text follow ups.

My sales person Rodrick was great and the sales manager was very accommodating.

Repair technician was great

Had a great experience purchasing a dining table set with the help of Jay sales person who assist us from beginning to end transaction. He even help carry out our rug that we bought on sale to put in the car! He went above & beyond costumer service! Thank you!

Eric from Ashley Home Furnishing’s repair was outstanding! He arrived during the timeframe that was set and was polite and courteous, and went above and beyond what he was assigned to do. I really enjoy talking with him and I’m more than pleased with the way he fixed the drawers on my dresser. It’s so nice to have them all running smoothly now. He’s the best!

My sales guy was very helpful I believe is name was Sven. He allowed us to decide how we wanted our experience to be and did not hover over us which was so refreshing! When we needed him, he was there! Can’t wait to get my new bedroom furniture delivered!

It’s your girl GG Thanks to RitaGulyas at Ashley furniture store on Dale Mabry Highway in Tampa. I have always respected Ashley‘s quality/Comfort/longevity of use & style. On this day, the sales lady having listened to me carefully (since I wasn’t feeling well at the time) led me too my purchase and I knew immediately that I would be making plans to bring this treasure home. It was over my budget however, Rita said that they had an early memorial day sale going on at the time and to let her speak to the manager which I did. Not only did they offer me 0% interest for the first year if I financed, but I was able to get five years of protection on labor, working parts and material (Should they fail for five years.) Y’all know, I took the deal! If you are looking for new furniture because of the recent weather events or if you simply want a new and comfortable change to your space, try Ashley on Dale Mabry highway in Tampa because I highly recommended it and I am not being paid for this advertisement!

Zang helped my sister and I pick out furniture for our new apartment. He was fantastic!

Thank you to Chandler and Fernando today! I greatly appreciate your kindness and professionalism!

We are thrilled to have made contact with fIrst Harold and the management team starting with Jon! Total professionals and this is our first experience with Ashley which already is a winner winner! We are very happy and plan to return when we need anything in the furniture market.

I really appreciate the kindness from Chandler & Fernando! They really made me feel welcomed. Thank you for the professionalism!

Quick and easy shopping experience. Had the sofas I was looking for and made it so easy for me to decide on my purchase.

I went to the store on North Dale Mabry Hwy and Rita Gulyas was very helpful. She helped me pick out a sofa bed that would work well for me. Thank you Rita.

Ron, the technician, was respectful of my home and completed the work in a very professional manner. He also taught me how to level the chair legs. Thank you Ron!

Arabia is a store associate that was a tremendous help for me helping find a white dresser for my new apartment

Jesus arrived early, to our delight. He is. A very courteous and friendly young man. He was very helpful and professional Thanks Jesus! I am sorry I did not offer you a bottle of water, 😔

After visiting 6 furniture stores last weekend in the Tampa area, my wife and I arrived at Ashley approximately one hour prior to them closing for the day. There was no obnoxious club music, no rush to push us out the door. People dressed and spoke professionally. The music was serene and allowed for conversation at an appropriate level. Our salesman, Mr. Oswald B (aka Ozzy), asked us what we liked and what we didn't like. There was no pressure, only focus on what we needed and what was possible according to our tastes, living space, and budget. There were no sales gimmicks. No attempts to convince us to purchase something that was either unappealing or has a special price for "today only". Mr. Oswald and his supervisory team offered us the solutions we needed at a very reasonable price. We were pleasantly surprised to learn that every piece the was used to create our custom furniture was created in the USA. No worries about needing any replacement items in the future due to any problems with a factory overseas. The 5 year warranty exceeded my car's warranty; wow! My family and friends now know that "Ozzy" is a verified Rock Star in the furniture world. Thank you, Ozzy, rock on!

Thank you Joe! Excellent service

I had an absolutely amazing experience purchasing my furniture, thanks to Rachel and Fernando! From the moment I walked in, they made the entire process smooth, enjoyable, and stress free. Rachel was incredibly knowledgeable and attentive, helping me find the perfect pieces that matched both my style and budget. Fernando was equally fantastic professional, friendly, and always willing to go the extra mile to ensure everything was just right. Their teamwork and dedication truly stood out. I couldn’t be happier with my purchase, and I highly recommend working with them if you’re looking for top-notch service and beautiful furniture!

Great service from Chandler. Will definitely be back

Awesome customer service from Harold H. with the green shirt! Answered all our questions with examples and took his time. Professional, courteous, and a pleasure!!!!

Our sales advisor, Oscar, was very helpful and friendly. He was not pushy! The store was very clean and laid out well. We will return if we need more furniture in the future.

I was shopping for new furniture and casually walked into Ashley’s, just to look but wasn’t set on making a purchase that day. I was politely greeted by Ozzy at the door and was asked about my visit. I shared with him why I was visiting and a couple of hours later, I ended up shopping for my entire house. He was very patient, professional and was able to answer all of questions. I didn’t get the “used car salesman pitch” but instead I received all of the answers to help me make the right decisions to help with my buying decisions that day. I’ve shopped with Ashley’s before— but this experience surpassed my prior experiences in a positive way. Abdul, the manager was also very helpful and supportive that day. I don’t think I will be buying furnitures anytime soon, but I highly recommend that if you’re in the Tampa area, to visit this store and ask for Ozzy. You won’t regret it!

Excellent service from Ashley HomeStore thank you so much for your time and extra attention to Becky and Nancy and I can't wait to get my new couch with some nice pillows. Thanks Kenny for your extra attention.

They took awesome care of us , making sure we had everything we needed. If your looking for great furniture and excellent customer service then I would highly recommend you come here.

Diana was vey helpful and personable..I would ask for her the next time I visit this store!

I enjoyed shopping at Ashley Furniture. I was greeted by Diana B. She was helpful, smart and friendly. The store had a nice selections at good prices. It was an awesome experience. But most importantly my purchase looks wonderful in my home.

Paula was absolutely amazing, she went above and beyond to make sure that we got the exact pieces that we wanted - no matter how many times the order was changed or modified. Would definitely recommend her to anyone who needed help or was looking to buy something from Ashley Furniture.

Great experience the delivery was very smooth The delivery guys were great, fast and friendly

If furniture shopping were an Olympic sport, Oscar at Ashley Furniture on Dale Mabry would take home the gold—and probably help you find the perfect sofa to sit on while watching the ceremony. From the moment I walked in, Oscar was friendly, knowledgeable, and refreshingly honest (a rare combo these days). He walked me through all my options without a hint of pressure, answered every question with patience, and made sure I walked out with the best deal possible. Thanks to him, I’m now the proud owner of a gorgeous new sofa and a little extra cash in my wallet. If you’re shopping for furniture and not talking to Oscar, you’re doing it wrong!

(Translated by Google) Lizbeth Castro is the best in customer service, highly recommended, take advantage of the specials. (Original) Lizbeth Castro la mejor en el servicio del cliente recomendada full aprovechen los especiales

Chandler was a wonderful seller , he explain everything and show me all the options i really appreciate

Sven was very polite and friendly

Rita at the Tampa Dale Mabry location was amazing and deserves a raise! She was very patient, helped me with financing and made sure I was happy with all my purchases. The entire team worked together to get my order correct and delivered. John was an excellent communicator. I’m very happy with the furnishings.

Excellent service and professional thank you

S’ven was very helpful and sweet! He made sure to let my mom and I walk around without rushing us. Also stayed close by if we had any questions. The best part is keeping up with my mom’s humor lol. Very nice experience all around.

Aryana was an excellent sale associate. She made the process seamless and stress free. I could not of asked for better experience. I would definitely recommend anyone to go this location. Overall I will be returning.

Great service. Helpful but not too pushy.

Posting this in hopes it helps someone in the future because clearly a bad customer experience means nothing to this company. The store & customer care will give you conflicting information and not stand by their own policies. We purchased some items and the delivery driver told us we had 72 hours to return if an item was defective or damaged. Later that day we found out that the phone charger connected to our end table did not work. We called and attempted to return the item but customer care told us to call the store. We called the store and they said they could send a technician out to fix it but that would all go through customer care and items from the store were final sale. I called customer care again and they said I could not return an item that was purchased in store even if it was defective, only online orders can be returned if defective. I explained to him that it specifically said on my receipt that "defective items could be repaired, replaced or picked up as long as a case was created within three business days." He asked me to send a photo of the receipt and finally agreed to process the return. I don't know why such a large company wouldn't just stand by what is in writing on their own receipts. Nothing on the receipt said that this policy only applied to online orders. Keep your receipt and don't budge if they refuse to honor their policies.

DEFECTIVE Recliners! OMG!! STILL WAITING ON 2ND REPLACEMENT !!!!!!!!!!! MAY 3 President's sale bought 2 motorized recliners. A week later, I started to have a problem with one recliner, and then a few days, the second one was broken as well. Finally, they replaced both .. great! Day of delivery one chair I showed delivery person was broken in 2 places. He took pictures and then left. I called and got a case number. Now I am waiting for further contact.

(Translated by Google) Thank you very much Diana, excellent treatment and the best service, we need more salespeople like her. (Original) Muchas gracias Diana excelente trato y el mejor de los servicios se necesitan más vendedoras como ella

I had a great experience today at Ashley! Diana was extremely helpful and nice, she helped us pick a perfect dining table set and helped us apply for financing! Definitely will be back! Go see Diana she’s awesome.

(Translated by Google) Quality goods, family treatment (Original) Mercancías de calidad, trato familiar

Quality goods with nice pricing!

GO ANYWHERE ELSE. This company, its employees and services are a joke. We bought $1700 worth of furniture there and once it busted they told us we were out of luck because they only believe their stuff is good for one year and the protection plan is serviced by another company who cancelled it but claimed we had cancelled it.

Was greeted upon entry, but not in an overbearing, car salesman like manner. Sven helped write up our order however there was an IT issue and the transaction could not be completed. Sven advised us he could send us a link once they had resolved the issue. Sven kept me updated on the progress and followed up the next day so I could complete my purchase. He was knowledgeable and professional. The store had a great selection for every room and style.

Great selection, knowledgeable sales rep,, the pricing and quality made the deal. We have purchased at Ashley several times and the pieces have lasted and been durable.

Customer service was excellent Daniel came through for me with flying colors

Ashley’s of Tampa was great! Reea was very helpful and worked with us and our crazy schedule even on her day off and got us the best deal possible Would definitely recommend

Love their furniture, but look out because they have their own mattress sizes usually smaller then the average ones.

Hats off to Diane Brito at the Tampa Store has stuck with me in all my decorating both in person and online

Very good customer service. I was greeted immediately and sales person handled everything!

Joe is the best !!

We knew exactly what we were looking for, and we walked in and found it immediately. Joe made this process as easygoing and seamless as possible. Your assistance is greatly appreciated and your friendly manner made all the difference! Definitely use Joe when shopping at Ashley’s!

Joe did a fantastic job. Great customer service. Highly recommend 👍🏻

Worse return process for damaged wall art. I literally have been emailing, calling for 2 months about the refund of a picture that came damaged. It's to large for me to return in my car. Ashley won't come pick it up and won't refund it until I do. Customer service phone people are the worst, can't even provide a corporate number to resolve and number circles me back to no authority crap customer service. Choose another furniture store, I will and did. Rooms to go hands down better customer service and will fix the issue

Joe H was the best and it was simple

We bought a lot of furniture from here about two weeks ago. The sales service in the store was very good. However, the shell started later. There were cracks and breaks in the furniture that arrived. I did not accept the delivery of this and sent it back. The furniture that arrived the second time was not assembled and was in a box just like in IKEA. The officer opened it and there were cracks and breaks again. Stay away from these poor quality products. We want a refund for the other products we bought. We paid 6000 USD for a few products. And now we have doubts about the quality of these products. No authorized person from the company returns our calls and we cannot reach the manager. i put 2 stars because the sales person Rachel Was amazing

I was furniture shopping and decided to go to several stores. I was very surprised at the low quality. And the associates were very laid back, there was zero sense of urgency to assist anyone. I was in and out of there quickly. I’m not willing to waste my time.

Paula was amazing. We went to multiple furniture stores and this was by far the best experience we've had!

We met Aryana at Ashley and she was wonderful. I would definitely go back and ask for her again!

Staff is very helpful and not hovering over you or anything. Aryana did a great job helping us work through what couch we wanted, brainstorm ideas, and get us the best price for what we wanted. Overall, very happy!

Aryana was very helpful and talked through all of the options to make sure we got the perfect couch

I had a fabulous experience dealing with Ayana! I had to call in a furniture order for a specific date with a specific price point and she did everything she could to make sure that happened. She was patient, kind, and a consummate professional.

Aryana was very helpful and very nice to be around

Quality Furniture, Sven was extremely helpful

The experience at Ashley couldn't have been better. We returned today to see Rachel, who was very attentive and professional. We recommend her 100%.

Sven was so very patient and knowledgeable. He's the absolute sleep expert. Loved working with him.

Quality of furniture is good as expected BUT they showed up 45 minutes too early and ruined the surprise I had planned out for my wife. The window of delivery was 9:30-1:30PM and they arrived at 8:45AM so I was not prepared for their arrival. There was all of miscommunication as we were having to speak via Google Translate. Quality of the furniture is good. Just unhappy with the way it was delivered.

Salesman smiling, pleasant, friendly. Whole experience was top notch.

I went in looking for a bed room sett. And I found one it was beautiful and the sales girl was nice and patient. And gave me a discount I like shopping when I can get a discount. Very satisfied

Joe was wonderful!

Quick and easy purchase. Thanks Joseph for your help!

Worst experience! Bought and paid for my dining room table agree on the time and date. When the date came I called to get an eta. The date had been changed the rep saw it was changed couldn’t give me no explanations of why. I never got a call or email asking me or even telling me it was changed. They got my money agreed on a date and changed it without asking or evening telling me. I will never buy from another Ashley

I had an amazing experience today at the Ashley Store in Tampa. I walked into the store with a general idea of what I was looking for and was greeted by an advisor by the name of Oswald. He was able to navigate me through their options and able to direct me to each piece of furniture, when asked. Oswald made my experience a positive one, as I was able to walk into the store, able to navigate to each pieces of furniture I expressed an interest in, and check out fairly quickly. I will definitely be back.

Furniture damaged and stained. No attempt to correct.

Joe was very helpful and showed us plenty of options

Ashley is a great place to buy furniture. Joe helped me with my purchase and he was super friendly and helpful.

Diana was awesome

Harold was great.

Don’t buy there furniture they delivered broken furniture I’m still waiting for a response two weeks later? I have called multiple times and if you hit 1 for English you get the Philippines. Yep that’s right.PLEASE CLOSE ALL YOUR STORES DO US ALL A FAVOR EVERY ONE HO TO ROOMS TO GO!!! today was the final straw I have an appointment for pick after two months and these clowns come at 12pm I asked them if I can bring it to them these clowns don’t respond.

Joe H was amazing, unfortunately the customer service I received after my purchase was beyond horrible. I canceled my order due to a delay in delivery, had paid with my bank debit card and had to fight tooth and nail to get my refund. It took 3 months and 2 bank letters to get it done. I was told at one point that I wasn’t eligible for a refund, even though I never received the furniture. I called at least 15 times over the 3 month period to get my refund of over $3k. Unfortunately, at the same time I canceled my first order, I made a new order online for furniture that was going to be delivered more quickly. It was delivered on time, but delivered damaged. It took 3 months and multiple phone calls to get that rectified as well. Totally not worth the hassle- stay clear of Ashley furniture and save yourself a total nightmare.

Joe was incredibly helpful and attentive when it came to helping us buy a new bed frame. He told us all of our options in terms of payment plans and delivery. The whole process was a breeze!

Excellent service by Sven at the store! Really nice guy and super helpful!

Joe was a wonderful and had amazing recommendations. Leaving happy customers! :)

Rita has been my consultant for many years, 6 homes in the past 5 years, she helped me design them! Great customer service, professional, friendly!!

Ary was ABSOLUTELY OUTSTANDING!!! Her professionalism and dedication to customer service was perfection! My family and I appreciate you!!!

Sven was very informative and helpful when I came im to purchase a dresser. He made sure I had everything I needed!

Harold & the mattress specialist (Asian woman) were extremely helpful explaining the many options , sales, & financing available for large ticket items. They both were very knowledgeable & low pressure to make a sale. I would 100% go back for the service & expertise of these employees. Looking forward to enjoying my upgraded home with the items I purchased. Thank you both!

We received very professional, courteous, and unhurried attention from Joe. He was very patient with our many return trips to decide!

I have been purchasing items from Ashley for a long time and it has always been a good experience and this time was no different. Harold H was very nice and patient in answering my questions and making sure I got what I was looking for.

I had the best experience looking for and purchasing furniture and it all because of the courteous and knowledgeable salesman Joe. Not only did he take his time and answer all the questions, he went out of his way to find something in our budget.

Sven was very helpful and patient. Highly recommend visiting this store

Joe was a fantastic sales associate! Great communication and worked hard to find the best quality and pricing for our sons room!

Joe H. was awesome in helping us find a dinning set for our new house! After hurricane milton, I'm glad we can start making home home again!

1-Star Review for Ashley Furniture Absolutely terrible customer service and zero regard for customer satisfaction. I purchased four bar stools for nearly $900 and made it crystal clear to the sales associate, Aryana Wright, that I would only proceed with the purchase if I could receive them by Saturday, as I was leaving for an overseas military deployment on Sunday. She assured me that if I chose Direct Delivery via UPS, I would get them even sooner than the promised Friday delivery. Now, I’m being told the delivery won’t happen until after March 4th—well past my departure date. To make matters worse, Ashley Furniture refuses to cancel my order, citing a ridiculous policy that an item cannot be returned until it is delivered and physically brought back to the store. The items haven’t even left the warehouse, yet they refuse to help in any way. I explained my situation multiple times, emphasizing that I would not be home for months due to military service, and they still refused to make any accommodations. When I asked for a manager, I was bluntly told, “They’ll just tell you the same thing.” This is how Ashley Furniture treats their customers—especially service members? Absolutely unacceptable. I will never shop here again, and I highly recommend others avoid this company unless you enjoy being misled, ignored, and stuck with an order you can’t even receive.

Joe was very helpful and knowledgeable.

Everyone was very welcoming, friendly and helpful! Kenneth was awesome and helped me find what I was looking!

Daniel was very helpful and knowledgeable about the store merchandise. He was very courteous and friendly. I can't wait for my lamp to arrive

We were very well attended by the salesman Joe! Thank you for selling us the couch we needed :)

Joe was the best such an easy experience no pressure and just helpful overall

Delivered a bed frame broken on delivery. The guy said they would call me rocky away that he reported it before he left. I called the next day and reported it. Two weeks later we still have heard nothing and still cannot sleep in our bed.

Aryana helped us find the perfect couch for my apartment! She’s the best. If you need to outfit your home go to her.

Joe was great

We had a great experience getting our furniture today. Joe was very professional and helpful!!

Fred was fantastic, not pushy. Understood our needs. Great quality furniture. Repeat customer

Diana is great! Very good at explaining things in details! 🙌🏻

Ask for Diana 💯/10

Aryana was very helpful and so patient with me when I was searching for the perfect couch at the Tampa location. We love our couch and I highly recommend working with Aryana for your next purchase!

Very pushy service very rude customer service if you don't buy the most expensive thing in the store they don't want to help you

S'ven was an amazing help for us. He was patient, knowledgeable and an all around pleasure to work with. Looking forward to the delivery of my new furniture.

Worst Experience Ever – Save Yourself the Hassle and Shop Elsewhere! I purchased a new coffee table from Ashley Furniture, and I can honestly say this has been THE WORST customer service experience I have ever encountered. I picked up the table from their warehouse on January 31st around 2pm, brought it home, and as soon as I unboxed it, I noticed several black marks all over it that looked like mold. I was immediately frustrated and reached out to their warranty department. I sent in pictures and opened a claim, and they assured me they would call back within 48-72 hours. That never happened. On February 6th, I called again to request a return and refund, and that’s when the real nightmare began. Despite purchasing the item in-store, I was told to contact the warehouse for the return. I spoke with Michelle at the warehouse, who then informed me they couldn’t process a refund—only store credit. She told me I needed to reach out to the store for the refund. So now, I’m wasting hours on the phone trying to resolve a $400 coffee table issue, and still, there’s no solution in sight. The store manager even had the nerve to tell me that the black marks were part of the “design.” They then tried to blame me, saying I should have inspected the item more carefully before picking it up from the warehouse. Really? So now I’m expected to open every piece, inspect every part, and somehow put everything back in its box without it getting damaged on the way back? Unbelievable. I also tried to be reasonable and offered to deliver the table back either to the warehouse or to the store where I originally bought it from. At this point, I just wanted a simple return and refund. However, the representatives I spoke to seemed more interested in getting rid of me than actually helping. One person, either from the store or the warehouse, outright refused to provide the necessary information and instead told me that if I brought the table back to the store, they would call the police for “dumping” the item. I couldn’t believe it! This was the most absurd and rude response I’ve ever received. I’ve also attached images of the coffee table for your judgment, which, according to the store manager, is in “great quality” and is simply part of the design. If that’s the case, then I’m shocked that such a poor quality item is being sold to customers. I’ve also attached a picture of their return policy, which, as you can see, is not accurate in the least, especially when it comes to honoring returns and refunds. And let’s not forget the so-called “30-day return policy” they advertise. It’s a complete scam! When there’s an issue with the product, they do everything they can to avoid honoring it and push store credit on you instead of offering a straightforward refund. After spending 10 days trying to resolve this issue, they finally scheduled a technician to inspect the item on February 15th. But by then, I had already spent so much time on this ordeal, I had lost all faith in them. If you’re thinking about shopping at Ashley Furniture, do yourself a favor and save the hassle. The nice treatment and quality service stop the moment you swipe your card. Their customer service is a joke, and they have no respect for their customers once they’ve made the sale. I will never buy from them again and I strongly recommend that others do the same.

Aryana was Fantastic!.. she stayed connected to us during our decision making process. She was extremely thorough, helpful, accommodating and friendly. This is my first purchase at Ashley and I am extremely satisfied with the experience.

Just made a purchase and worked with Salesman named Joe H. He was very patient and knowledgeable, a pleasure to deal with.

Came in and Aryana took great care of me. Bought furniture. She made it very simple and easy. Loved the experience. Thank you.

Joe H was super helpful! He helped me with finding the best pieces. I will Be back !!

JOE is AWESOME AMAZING EXPERIENCE

Ozzy was a great rep! We didn’t end up finding what we were looking for the first time around but when we went back Ozzy was more than helpful in helping us find the perfect table console, dining table and chairs and went above and beyond to accommodate our delivery needs.

DO NOT BUY FROM ASHLEY HOME STORES! They are only welcoming when you want to make a purchase once done they do not care about you. I have been waiting on furniture for the 5th rescheduled dates on their end, they sent 1/3 of the furniture the rest was damaged and still not available. And because I only received a 1/3 of the furniture they have increased the price of the chairs without notice which is very un professional and un ethical. Do not waste your hard earned money here and their furniture is trash not good quality at all the table and chais are peeling and deliver scratched!! It's also been almost a week the manager still hasn't reached out. Stay far away from Ashley home stores they are trash!!

Joe was polite, professional, and courteous!

I recently purchased a sofa from Ashley Furniture, valued at over $1,000.00, expecting it to be a durable and quality piece of furniture. Unfortunately, just after a few months of regular use the frame of the sofa has already broken. This is incredibly disappointing. I am now left taking another day out of my schedule to wait for a technician to come out and see what can be done.

Joe assited us. Quick and easy. We came in looking for a specific item and he took us right too it and handled everything in minutes.

Joe was very professional, quick, and knowledgable!

Joe did a great job. He certainly know the products very well. Knew when to approach and ask if we can be helped or to leave and let us think. Awesome job, leaving happy!

Joe was very helpful explaining all the options available for our new reclining couch.

I was grateful to Joe for helping me locate what I needed. He really went the extra mile in assisting me with what I wanted. Thank you Joe!

Excellent floor assistance; very professional and knowledgeable

We will never buy from Ashley sore in Tampa again. The sofa was delivered with the box and sofa looking used, we refused it so they did give us a new one that is perfect. We also were told that a battery was available to power the sofa rather than running a wire across the floor. The manager at the time said to buy it and try it. We did buy it and took it home. When the sofa was delivered, we realized that a power cord would be invisible under the rug so we went to the are to return the Battery. We were told NO. WE DON'T ACCEPT ANY RETURNS. It was a $400 battery. The new manager (the guy that told us to try it had already quit) said it was against store policy to accept any returns. That is an unacceptable business practice when I was told to try the battery. Yes I finally found out that the very small print on the sales invoice said no returns so Ashly could blame me .. nevertheless I will tell everyone I know to shop elsewhere. I still have the battery unused in the box.

I am a regular customer of Ashley. Their products are quality at a good price. Zang was so helpful assisting us purchase furniture for our nee home. He went above and beyond and even checked to confirm we were happy and see if we needed anything after the purchase. Rachel also offered amazing customer service with the financial side of our purchase. Thanks agian Zang and Rachel!

I came in today and Harold H. made it such a great experience. He was very patient, knowledgeable, detailed, and thoughtful. Highly recommend him if you are looking for quality service and great pricing options.

Joe Hilts was great helping us find a new couch, was able to answer all of our questions and had a quick checkout process

Had a pleasant experience. Did not feel pressure, salesperson was Ozzy. Really great to talk to very patient,he is great asset to the company

Diana went above and beyond. She deserves all praises

Aryana was very helpful and knowledgeable with finding what I needed. Thank you

Went into the store with an idea of what piece of furniture we wanted. Joe H was able to help us decide between two sofas. Able to provide details into the delivery process. Appreciate the knowledge and lending hand.

Joe H. provided outstanding customer service! He was very professional, friendly and attentive.

Joe H was great, very friendly and helpful.

Joe H was great

Aryana was great! Very consumer friendly and i formative.

Aryana is the best! She made our whole experience a joy. Giving up space to shop but being available when it came time to questions!!!

Sven was our Sales Associate today and was incredibly helpful! Went in to buy a few items, walked out with several rooms of furniture thanks to his patience and exceptional knowledge of the products and we loved his selections. We are absolutely going to refer him to our family and friends!

S’ven was an absolute vibe... Super chill, no pressure, and refreshingly genuine… exactly the kind of energy you want when furniture shopping. He really listened and made the whole process feel less like a sales pitch and more like a conversation. If you’re looking for someone who just gets it, ask for S’ven. Total legend!

Aryana is the best. She answered all my questions and gave me space to consult with family to make a final decision.

My partner and I got a few pieces today with the help of Kenneth. The store had many great options and he helped us pick the best items and gave us a very good price. We look forward to shopping here in the future!

Great service, Joe H did a wonderful job

Joe Hilts

Amazing experience! You have got to ask for JOE when you come here. If he’s not here, you might as well come back another day and ask for him specifically. Of course the store as a whole is on point between options, pricing, and convenience, but man Joe was the finishing touch we needed to turn our house into a home. He catered to every single part of our thought process and through his advice, we actually left with a way better purchase than what we thought of prior to coming in. Undoubtedly we will be coming back to this location for the rest of our home and we couldn’t be happier. Instead of Ashley’s Furniture, it should be Joe’s Furniture

After putting salesman Ozzy through the ringer with over four hours of picking out furniture for an entire house….I have to say, I was VERY impressed with his calmness and quality customer service!! Outstanding and we will be back!!

Our salesman Joe, was fantastic.

Thank you Aryana for your incredible customer service.

Aryana was absolutely wonderful, she is very kind and knowledgeable. Aryana answered all of our questions and was very patient and pleasant to speak with. Thank you very much!

Joe is the best!

I had an excellent experience upgrading my mattress and bedroom furniture. My trusted advisor Fred is a top-notch people-person and one of the most down-to-earth and knowledgeable associates I’ve ever worked with! The professionalism at this location is unmatched.

I went into the store looking for something very specific and Kenny got me exactly what I wanted! He was so nice and helped me look at all the options to get me a couch I love. I feel like I left with a new friend!

Oscar and Fred best team in the biz. Thank you for all your help getting our new apartment set up !

The sales associate, Oscar was personable, professional, and knowledgeable. We appreciated being able to go through the store without feeling “pressured to purchase”. Oscar was readily available to answer questions. We completed our purchase smoothly and efficiently.

(Translated by Google) Excellent service, and the seller Kenneth was super kind and diligent with my purchase. (Original) La atencion excelente, y el vendedor kenneth fue super amable y diligente con mi compra.

Joe was fantastic. Very knowledgeable, making this a great shopping experience.

Kenneth R 🙌🏼 Thank you for your good attention ⭐️⭐️⭐️⭐️⭐️

Joe H was wonderful. He was very knowledgeable, not pushy, and gave the perfect touch. I would recommend that if you visit Ashely’s, look for him

Kenneth is amazing

Fred was fantastic

Ozzy did a fantastic job and found the couch I was looking for and it will be delivered before I expected it to as a wedding gift! Thanks!

Kenneth was amazing and am so thankful we got to work with him. He helped us with what financing would work best for us and helped us find the perfect couch for us.

Amazing store great service. Was helped by a nice young lady Aryana shes what sold me the quality of service & options she provided made my experience very easy and comfortable.

Great experience, Joe H was a huge help!

Joe was amazing and helped us with everything we needed

Great experience at Ashley’s. Thank you, Sven.

Joe was TERRIFIC!

Love my new items!! Rita was so helpful!!

Joe H was fabulous!!

Fred's such a cool dude with a charming attitude and knowledgeable. I want to be him when I grow up.

Fred was an exceptional sales representative with great customer service skills and a wealth of knowledge. Thank you for your help!

Great experience, everyone was friendly and helpful without being pushy. Found what i was looking for and at a reasonable price.

Joe and Oscar were so great and helpful!

Joe was amazing and extremely helpful assisting me with buying new furniture that fits our house. He did a great job a giving recommendations that meet our needs. I highly recommend Joe and Ashley Furniture!!

Joe was very smooth with perfect conversational skills, understood what I was looking for. Quick to be able to assist!

Great customer service!!!!!friendly took his time explaining all the process for pick up

Joe H provided excellent customer service. Very courteous and attentive. Highly recommend.

(Translated by Google) The girl who helped us in Very friendly, knowledgeable and willing to help us. (Original) La chica que nos atendió en Muy amable, con conocimiento y dispuesta a ayudarnos .

When you go there ask for Ariana , she is the best!

Joe helped us get furniture for our house after it was damaged from hurricane Helene! He was so patient and provided us with guidance on all the options. So much appreciated! Thanks Joe!

Joe made it easy!

Great store and Joe H. Advisor at the store was awesome and helped with all the selections. Highly recommend and appreciate him.

Aryana was fantastic and extremely patient! She was extremely helpful

Aryana was very patient and kind helping us! She really knew the material!

Sven was very helpful and efficient!

Rita G was very helpful.

Rita has been super helpful from our initial visit selecting furniture through ordering and delivery. She has been very responsive and helpful.

Harold and Rachel were very nice and helpful.

Rita, was helpful but not pushy. She gave me time to look around and answered my questions . Very helpful!

Easy quick visit. Kenneth was super friendly and helpful. I was able to find my entertainment center quickly with delivery in a few short days. I will absolutely be returning for other pieces throughout the house.

We were met with top tier customer service from Aryana! We look forward to coming back and working with her again! Thank you!!

Aryana was great! Very knowledgeable and professional!!

(Translated by Google) Thank you for the experience with Kenneth, very good service recommended 🥰 (Original) Gracias por la experiencia con Kenneth muy buen servicio recomendado 🥰

(Translated by Google) Super attention from Keeneth, very pleasant and attentive. (Original) Súper la atención de Keeneth, muy agradable y atento.

Rita was the best very helpful and so nice

We walked into the store having a general idea of what we wanted and we were greeted by a young lady named Rita. She was friendly, not pushy and EXTREMELY knowledgeable and she really listed to our needs, likes and our budget. She explained the difference in the all the pieces we looked at and truly guided us in making the right decision in our purchase. Nothing is worse than a pushy salesman especially when you’re confused & about to make a big purchase. Rita was a true pleasure to work with and I HIGHLY recommend her if you’re looking for a salesperson to help you! She is a true asset to your store! Thank you Rita! We can’t wait for our master bed and new pull out couch to arrive this week!

Great process!! Diana B helped us with everything, we will be back for more

Joe rocks!

Great experience with Joe!

Joes the man

(Translated by Google) Very friendly staff (Original) Muy amable personal

I had a really smooth mattress buying experience. The store manager helping me was very knowledgeable. He balanced being helpful/available, and giving me my own time to shop without someone hovering. Edit: I had a really good shopping experience, but have had too many frustrations with the delivery process. I ended up cancelling my order. I am limited to weekend delivery because of work and their latest delivery time. I expected a large delivery window, but asked for an AM delivery the day I was moving. They said they'd request, but when I got my delivery spot the day before, it was PM. Too late to change my movers. I called. They could not change the time because the truck was loaded, but would reschedule me for the following week. I had a 1:30 PM appointment the following Saturday and they said they'd request AM for me (and apologized my AM request was not passed along the week before). I received my window today and it is 11-3. It is too late to change my 1:30 PM appointment, so rather than reschedule, I cancelled and will look elsewhere. The reader can decide how many stars this is worth based on how reasonable my delivery expectations are. I need to either have some control over the time (like the half of the day), or know sooner to plan around delivery. Further edits: after I asked them to cancel my order, they informed me someone would call to confirm cancelling. That took 5 days (long weekend I guess). They called while I was at work. I called back the number they left to confirm—20 min on hold and then “no one is available to take your call, good bye”. Called back 90 min later. On hold for 20 min and again “no one is available to take your call, good bye”. So after that 40 min wasted, I call the store I made the purchase at. I put in my phone number for the order. The store phone tree sends me to a random person. I give my phone number again. Confirm the details. They put me on hold and tell me they can’t cancel my order, I have to call the store. THATS WHO I CALLED. So I’m connected back to the store. I give my phone number again. They can’t cancel my order. It’s 3:02 and the manager has left for the day and no one can help me. They say they’ll leave a note but to call back tomorrow to confirm it’s cancelled. YOU CALL ME. I’m not going through three transfers and confirming my phone name and address to a handful more people. I’ll call my credit card company.

Fred was friendly, efficient and helpful! We went to several different stores but came back to purchase from Ashley’s! Thanks Fred!

Harold was so very helpful! We found the chair that fits our aesthetic AND is so comfy. I'm very pleased with my purchase and the customer service was exemplary. Thank you, Harold!

Fred was the best! Super helpful and quick!

Fred did a great job. Chased me down as I entered the store, but then gave me the space to look around while also just periodically checking in to answer questions and show me furniture I was interested in. Sale complete and happy with my purchases.

Fred was great. Very helpful and not overbearing.

Oscar is the best great smile great attitude very knowledgeable.

My salesperson was patient and extremely helpful. Delivery was with a week .

The staff was professional and friendly, they worked with me to get me the best deal possible.

Fred B was the best! Very knowledgeable, kind professional. Highly recommend. Please visit him at dale Mabry store.

Very detail very very helpful and customer services made everything so much easier Paula Keener

Awesome customer service. Beautiful furniture and good prices.

Fred B was the best!!! So helpful go see if for all your needs !!!

Fred B was AWFUL, literally told us to just go look, he didn’t follow up until we went looking for him. He was no help and never listened to us. He kept assuming things and never just listened to what we told him. He was too worried about hanging out and joking around with other employees. Left and did not buy the items we came in for. Horrible Ashley experience!!

(Translated by Google) I just love this place if you have good taste this is the place without a doubt they speak Spanish also 100% (Original) Simplemente me encanta este lugar si tienes buen gusto este es el lugar sin duda hablan español también 100%

(Translated by Google) 0 stars would be the best (Original) 0 estrellas sería lo mejor

(Translated by Google) Bad experience. The worst thing is, don't buy there (Original) Mala experiencia . Lo peor no compren allí

(Translated by Google) Bad service and products in poor condition (Original) Mala atención y productos en mal estado

It doesn't deserve a penny, I bought a bed and it didn't last two months. The poor manufacturing quality. Guys, check the merchandise well because I also asked to return it since it was under warranty and nothing, I'm still waiting for the call. I would really like to give my word that they deserve, but my education comes first. Terrible customer service by the way.

(Translated by Google) Careful! They do not refund money if the merchandise is broken! They risk your mental health! (Original) Cuidado! No devuelven dinero si la mercancía sale rota ! Juegan tu salud mental !

(Translated by Google) If you could give 0 stars it would be perfect (Original) Si se pudiera dar 0 estrellas estaría perfecto

Don’t have anything delivered. Their delivery drivers are disgusting, careless , and will disrespect you in your own house. 2 hispanic men that were extremely out of line. I didn’t get their name.

S’ven was phenomenal. Ask for him everytime!

Joe was great. Helped us find the perfect table

DBJ was a pleasure to work with! He gave us space to shop and offered his expertise when we had questions. :)

Wonderful, easy shopping experience. DBJ was perfect! He let us look on our own, yet was around when we had questions. I highly recommend Ashley and DBJ. We will be back!

Joe H was awesome and so patient with my toddler shopping with us.

Harold was such a big help! Very nice guy, help up get our vision for our sofas!

Joe H was so great! Helped us as soon as soon as we got in! 10/10 customer service and 10/10 prices!

Joe H. Did an awesome job helping refurnish our home.

Update 2: The Ashley's leadership authorized giving me the loveseat for free. However, the soonest they could deliver was 5 days later. As of 18 Dec 2024, the loveseat arrived with punctures in the fabric and multiple dark lines stains on a seat cushion corner. The ottoman was stained with an orange stripe. Both of these pieces arrived in original packaging. The server arrived with a chip in its top. One of the dining chairs was wobbly. The sofa and chair & a half arrived without original packaging and were stained. I sent everything back. Ashley's has nothing in inventory covering the living room set until January. So, we were offered to cancel the order and move on. The store owner asked me to email the Solutions department around the time of the first attempted delivery. I never got a response. I did not attempt again because I trusted a solution had been found. Another important note, white wood furniture prebuilt at the warehouse and then wrapped in old, stained furniture pads until delivery seems counterintuitive to me...not what I would have expected from Ashley's. All my previous furniture was given to Salvation Army the day of the first attempted delivery. So, we are going to have to cancel my older brother's family's visit next week. I'm no longer able to be hospitable until we find new furniture that is in inventory. Update: Ashley's Sales Manager provided me with his personal cellphone number and has answered my phone call and called to provide an update. He showed my fiancée evidence that he, his General Manager, his Regional Manager, and his VP of Sales have been actively and regularly working with the warehouse and accounting to clear my previous delivery in the system to allow scheduling my delivery as soon as possible. He assures me they authorized giving me the maximum discount possible. He has assured me they will have Ashley's personnel in an Ashley's truck deliver the furniture. In the event the warehouse doesn't clear the return overnight, they have identified a work around which includes creating a separate order to allow for the uncleared previous order to eventually be voided when the return fully clears the warehouse. Older review: Ashley's reps in store were mostly fair to good. However, the delivery was a nightmare. They promised to deliver a full living room set and full dining room set on December 13th. Something happened, and they never notified us they couldn't deliver the sofa and ottomans. The 2-person delivery team showed up in an Enterprise Rental truck and were unprofessional in appearance and interaction. The driver/foreman was moving my loveseat via hand truck by himself with no one checking in front of him. He was pushing the loveseat through my row of bushes, answered his phone, was discussing an upcoming lawsuit, and bumped the sofa into my door frame stucco to help him know when to stop, backup, and stand-up the loveseat. The white cushions were soiled in at least three places with 3 smudges, possibly from dirty hands. At least one of the chairs was wobbly. The dining table top was delivered wrapped in furniture pads, as if it wasn't new. The foreman was not responsive to feedback without repeated statements and finally raising my voice. I sent all of the furniture back and asked for new furniture and new drivers in an Ashley's truck. The Sales Manager nor the General Manager were prompt in scheduling the next delivery nor calling. The next day I waited until 1pm to hear from them. Because they knew I gave my furniture to Salvation Army and hadn't called, I canceled the order. No door frame protection, no floor protection, just a quick let me get this done.

Joe was great!

Aryana was amazing as always! She put together my whole home and brought my vision to life. Come in and ask for her!

I purchased a great furniture set and new mattress during a Black Friday sale. Happy with the price and the service provided by their team.

I stopped in to help a friend purchase some new furniture and walked out with something myself! Ozzy was the perfect advisor. Not too pushy but there to answer questions and offer suggestions. Next time I need something I will stop in and work with Ozzy again. The store on N. Dale Mabry was well layed out and so clean.

Quality is AMAZING, prices were great. Very happy with my purchase.

Great experience!!

Ozzy was awesome!!! Must asked for him when looking around, a great help!!

Wow wonderful professional customer service !! You guys nailed it in that department 👏 and plenty of options of furniture to choose from .

Best customer service from Fred. Highly recommend this location and associate. 12/10 customer service!

Joe H. Was amazing so helpful made our purchasing process/experience go smooth

Great sales rep Joe H Thank you Clara Kirwin

My husband and I were looking for our first furnature set. After checking out several stores, Ashley furnature on N. Dale Mabry was an answer to prayer! Yanlin was so patient and amazing! We found the perfect furnature set at a better price than we could have ever hoped for! Thank you so much for everything!

Yanlin, was amazing!

(Translated by Google) Kenneth is very attentive and knows the products in the store. Good attention he knows his job. (Original) Kenneth muy atento y conoce de los productos en la tienda. Good attention he knows his job.

Fred was helpful

Excellent service

Ozzy was great and got us a deal on a couch

Aryana was fantastic at helping replace our bed! Very professional and great with our kids!

Joe was great, had all the info and helped us make the decision

Diana B was absolutely amazing and so helpful.

Joe was awesome assisting with my purchase today very friendly knowledgeable and professional

(Translated by Google) Once again I make public my discontent and frustration with Ashley's Customer Service department. I even had to delete my previous review to see if they would take care of me that way. Since my logistics nightmare of my purchase in November 2024, I still have no positive answers. Lack of respect, inattention, poor preparation of their salespeople and technicians who, when serving a client, do not provide all the necessary information since their only objective is to sell, at the expense of the sacrifice of others. My last scheduled appointment was never effective and they didn't even call to give me an explanation, the technicians only give automatic responses. I hope someone helps me as soon as possible and every time I see that people give good reviews in a place where they are very far from serving you well, after making any purchase. 🥹😡 (Original) Una vez más hago público el descontento y la frustración con el departamento de Customer Service de Ashley. Tuve que hasta borrar mi anterior reseña para ver si así me atienden. Desde mi pesadilla de logística de mi compra en noviembre 2024, aún no tengo respuestas positivas. Faltas de respeto, inatención, poca preparación de sus vendedores y técnicos que al atender a un cliente no le brindan toda la información necesaria puesto que su único objetivo es vender, a costa del sacrificio de otros. Mi última cita programada nunca fue efectiva y ni siquiera llamaron para darme una explicación, los técnicos solo dan respuestas automáticas. Espero alguien me atienda a la mayor brevedad y cada vez que veo que las personas dan buenos reviews en un lugar donde están muy lejos de atenderte bien, después de efectuar cualquier compra. 🥹😡

Rita was great to work with and very knowledgeable on the couch selections.

Instore service was good. Addressal of queries 'post purchase pre delivery' was handled professionally. Delivery was on time but the furniture showed transport and handling damages... not what one prefers for expensive new furniture. It arrived with several nicks and covered with dust.

I bought two recliners from ashley for over $3k and the motor burned out in one of the chairs. I did not buy any extended warranty and asked the staff at the store how I can get it fixed and was told because I did not buy the warranty they could not help me. When I said I would be will to pay for there service repairman for the chair I was told that is only for people that bought the warranty. I then asked if they could recommend anyone to repair the chair and they said there was no one to recommend. I looked online and got the chair repaired on my own. Word of advice...go to rooms to go or kanes...they seem to care about their customers enough to get future business.

Great customer service! Sven addressed every question and found just what we were looking for.

Joe was very attentive to our needs and was very patient throughout our buying experience. Ask for Joe next time you shop at Ashley!

Aviator Diane Brito was great. Comfortable shopping experience -easygoing, informative and helpful without making us feel rushed/overwhelmed. Extremely responsive to follow up questions. And prompt with her own follow up. The experience could not have been any better.

I have bought over $10k dollars' worth of furniture from here. Last night I bought furniture again as I am moving into my first house soon. But this time was a different experience. Ozzy, greeted us and helped us for two days with ideas and colors for our couches and dining room table. He is not pushy at all, and he took his time working with us. You can tell he loves what he does, and he is really good at it too! Not sure if management will see this but Ozzy really needs to be recognized for his hard work and dedication to this company. Thank you, Ozzy, for helping us and being so patient and understanding. When it is time to buy more furniture, I will ONLY use Ozzy!

Kenneth was very welcoming and well informed. He has a beautiful personality was very easy to explain to him exactly what I wanted.

Fred helped us so much! He was very attentive and was able to help us buy a beautiful couch and mattress. We are so happy and so thankful!!!

From the moment we entered S’ven was there going above and beyond. S’ven inquired about what we were j treated in, asked priving and clarifying questions and then pointed my husband and I in the right direction. He did not hover and came back to check in us in a timely manner. He answered all my questions about the dining set I was interested in and made the purchase quick and easy. Afterwards he demonstrated an amazing mattress and answers questions about a reclining chair my husband liked. NOT ONCE did he try pressure us, which made our trip to Ashley’s a very pleasant experience. Thank you S’ven! ☺️

Joe H. Was AMAZING!!!!!

Fred made furnishing our new home a breeze. He was knowledgeable, attentive, and helped us find the perfect pieces within our budget. Highly recommend! Thanks Fred :)

(Translated by Google) Very kind and attentive, Miss Rachel very professional (Original) Muy amables y atentos, la señorita Rachel muy profesional

Loved Joes expertise on helping us get a new sectional in our home and I can’t wait for our new couch!

Sven was amazing and helped us find the most amazing mattress and bed set! He didn't make us feel pressured at any point of the process either. A great experience !

Very professional and they look for every option that fit to your interests.

Lots of help.

My family and I just stopped by the store to window shop but we were lucky to work with Joe H. He was patient and very easy to work with. Thank you Joe!

I had a great experience. I was introduced to a sales person as soon as walked in, but then they waited for me to need assistance. I liked that they didn't hover or press, and then when I was ready they had all the answers and my the buying process smooth and enjoyable. Thank you.

Arianna was excellent in taking our order and providing the link for payment. Easy and convenient.

Had a great experience with Joe today. I told him exactly what I was looking for and my budget and he followed through. Thanks again Joe!

Joe was great!! Very helpful in picking out everything I needed!!!

Rita was very helpful in getting our order taken care of. We definitely will shop there again.

Kenneth was very easy to work with & made the process absolutely wonderful! We highly recommend coming here for all your furniture needs!

Ask for Joe. He was awesome in helping us find a couch for our apartment. We needed something we could have in our apartment in a week or so and he helped us find the perfect one. Gave great discounts. Would come back in a heartbeat.

Awesome Joe H was helpful without being pushy. And for me a floor model for a deal. I highly recommend this store and always buy my furniture from this location.

Joe was a great help!! Great service!! Very happy with my new sofa!! Thank you for helping Joe!!

Kenneth was super helpful in guiding us to making the right decision. Just the right balance of letting us browse the floor but also being there whenever we needed assistance.

Some of the personnel were very helpful. However, the furniture itself is quite uncomfortable. The original recliner Was replaced with the floor model which I appreciated : but this recliner is obviously Used and already showing more signs of wear.

I walked into Ashlley furniture store and I was greeted with a smile from Aryana that immediately made feel comfortable. She asked some great questions to better understand how she can help with what I was looking for. She then took her time to show me all of the furnitures that would fit what I was looking for. She had excellent knowledge of all products and she was able to explain each items in a way that I could understand. Aryana showed that she cared about what was important to me. She had great patience and understanding of exactly what I needed. Her caring and great attitude made me go from looking at furnitures to ready to purchase everything that I needed. I had a great customer experience and it was all because of the wonderful service that I received from Aryana. Thank you for the wonderful customer service! Felix Tertulien

Dining set was fine. After a couple months, It was damaged by flooding, but the protection plan would not cover the replacement. At the time of purchase, the plan was advertised as hassle free replacement for any reason. Should have read closer I guess, but why lie about hassle free replacement.

Excelente service

Great experience shipping with Joe. He was attentive but not overbearing and very helpful!

Frederick was a pleasure to work with! He was so helpful and kind and was able to assist with finding the perfect style for a very unique person! Thank you again!

Kenneth was amazing, super attentive to detail. Super nice great customer service! Highly recommend !!!!

Joe H was my sales person; he was patient and knowledgeable about the furniture. If you want to purchase furniture in the future, see Joe.

Fred was really nice :)

Aryana was incredibly helpful and professional. She helped find me an amazing sectional within my budget and was wonderful at every step!

Great experience ordering from Daniel. I needed to order some furniture for my mother, but the AC went out in my car so I was trying to avoid coming into the store. Daniel helped me do the entire order over text and he even helped me select a bed and a mattress that would be comfortable for my older mother (lower bed, softer mattress). He was also respectful of her budget.

Great experience. Went in made my purchase and left with in 15 minutes. Perfect shopping trip

EDIT : Do not be fouled by the customer relations team responding to reviews . They are just as incompetent as the rest of this organization. I reached out via email per the below response. They offered me a discount that I found fair and accepted. It’s been over 2 weeks now and the refund was never processed. I’ve reached back out to them via email three times and got no response. I called customer service and they had no idea if the refund was actually processed or not and they have to reach out to another team that might be able to figure it out which can take 1-2 business days. I am stuck in this limbo of constantly having to follow up with them and chase after them . Completely predatory and unethical to offer a discount and never process it. Honestly just a mess , it’s not even worth it. I came into the store knowing exactly what I wanted. I went up to the sales associate and was ready to order the coffee table a quick simple purchase . He looked bothered to be there even though he literally didn’t do anything. He ordered the table he told me the date of pickup and I asked him THREE TIMES can I just show up on this date or will I get an email of availability or delay and he responded each time just show up. I show up on the day of pickup after driving 45 minutes to be told the orders not off the truck and I need to come back on Tuesday. Tuesday I call this time to make sure , she tells me that now it’s somehow back ordered. After going back and forth for 30 minutes asking how it’s back ordered when it was on the truck the other day she finally finds it. I show up to the warehouse to pick it up and the guy brings it to my car. I told him the sales associate told me to have you show it to me in case theirs damage. He proceeds to refuse to open it because theirs to much packaging. At this point I’m so over it all I take it home. Upon taking it home I find discoloration and a huge spot of idk what right on the marble. It’s not even worth bringing back and dealing with them

Got me what I wanted. Great help

Stopped by Ashley because we couldn't find the small loveseat with convertible bed we were looking for any place else. We were greeted at the door promptly and given the opportunity to wander around a little bit alone so we didn't feel overwhelmed. On cue, Rita G. popped over to answer several questions and we're leaving the happy owners of what we came looking for. An excellent experience!

Rita was a huge help. Great personality.

Great experience with a pleasant associate. Aryana was knowlwdgeable about the products and showed all of our options

Joe was the absolute best, he let us take our time and helped with all of our back and forth decisions. By far the best service we have received at any furniture store.

Joe is the best. Helped us with all of our furniture needs

My sales rep was lovely and helpful. I found exactly what I wanted within 5 minutes! I am very pleased, and will return if and when I need more furniture.

Joe did a great job

Joe was excellent and very patient with our indecisions !

Jon and his sales associates made the shopping experience quick and easy! They were very knowledgeable on the items and were able to find me exactly what I was looking for.

Awesome service. Joe Hilts helped got what I wanted. It was hard to find the exact dinning table that I was looking for and he found it. He explained everything very well and gave me the space I needed it to make my decision.

We went just looking, at the entrance Joe received us, he was super attentive, helpful and looked to satisfy every need we had. I highly recommend his service when going to Ashley furniture store.

Aryana was super helpful today! She was very patient with our questions and we got a great deal.

Joe H was great 👍🏻 would recommend everytime

Excellent service

Joe H Awesome help!!!

Communication! I have been waiting for delivery of furniture and a mattress only to find out that only part of the order will be delivered. The mattress and dresser will be delivered almost 2 1/2 weeks later. My son now needs to sleep on an air mattress. Extremely frustrating!!!

Clean store, greeted upon arrival. Ozzy, our sales guy, was amazing, patient, knowledgeable and friendly!

Excellent delivery!

The delivery is a nightmare and so expensive.

Joe delivered great customer service!

Not very nice

My experience was very satisfying.The staff and service was very pleasant, professional, with prompt delivery!!! Simply the best!!! I would recommend Ashley Store to anyone who is interested in purchasing furniture. Thank you very much! May God bless you!🙏🤗

Coffee table looks nice and had only 2 steps to assemble. Unfortunately, the sockets must be incorrect on half of the legs because the screws would not go in or not go beyond half way. The the table holds together but is not as sturdy as it should be. I tried twisting both ways and I even removed the leg to just try to get the screw to go into the socket but still nothing.

I purchased a dining table in store and the young lady stated it was in stock and it would be delivered on Tuesday 11/5-Now I get a call from customer service stating it is not in warehouse and wont be delivered until Friday the 8th. Very disappointed that I was lied to just to make a sale. I have a business I have to open, and now it will be void of a dining table for 4 days for my disabled children to have somewhere to eat their meals Thank you Ashley

Shout out to Ewane Nzang that took his time and help me he was amazing thank you so much.. after searching and searching I finally found what I was looking for

I love the furniture I didn’t like the way the delivery is set up it sucks it took a whole month/7 trips to get 2 bedroom sets n a living room set and a dinette set it took 7 trips. I missed a couple days of work only to have furniture deliver piece by piece

Customer service was better than any other furniture store in Tampa.

Showed up on time, professional, quick & efficient!

Great experience. Fred was friendly and knowledgeable.

Had a great experience! Joe was very professional and extremely knowledgeable. Couldn't have been a smoother experience, thank you.

Aryana was lovely and very pleasant. She took the time to show us around the showroom showing us furniture that best suited our needs and budget. She was amazing!

Joe was very helpful

Buying process is like buying a car. I had to give 3 electronic signatures and then two paper signatures, took over 10min to just TRY to buy $80 bar chairs. Then they weren’t available to pick up at the warehouse when I was told they would. No email or phone call that there would be a delay. It was a 40min drive to the warehouse to be turned away. Then I had a slick sales person try and get sassy with us during checkout. Just a bad experience all together.

(Translated by Google) Excellent (Original) Excelente

Great service and price, im loving it

Fred was amazing!!! So fast helpful and efficient!!! 10/10 recommend see Fred!

Most efficient, no pressure experience. D.B.J made the experience painless.

Went to buy furniture for my son’s room and guest room. I had some specific size restrictions that I had to keep in mind and Ary was very helpful with finding the best options for me. She was very patient and I ended the shopping experience with everything I needed.

Staff was very friendly and patient. I ordered a few pieces and just before it was supposed to be delivered i was informed that one piece needed to be delivered the week after as they didn't have it in stock. The week after I was on vacation. So I asked a friend to go over once they call with the delivery. They promised to call at least 30 minutes prior delivery so my friend could rush over. They called telling me on that day that they are 8 minutes out. I told them that I would call my friend to get over there. My friend lives 15 minutes away. When they got there they called me again complaining that nobody is at the house. I told them that in less than 10 minutes someone would be there. One minute later Ashley HQ called telling me that if nobody opens the door in the next few minutes that they would leave. My friend just arrived in time when they literally pulled out. They finally carried the piece inside but never built up the furniture. After getting back from vacation I called the store several times for someone to get out to build it up. I was only told that they will talk to customer service. Never got an answer. I ended building it up myself which took me 3 hours and lots of frustration. That's why I paid them for that service.

DBJ did great answering all our questions and ensuring we were choosing the right product for our needs

Ordered furniture in June. Received order damaged. Took many phone calls to get someone to come out and replace it which they did in September. The furniture they replaced it with was also damaged. Was told I would receive a credit and as of October 31 at credit has not been applied to my account. Spoke with customer service numerous times, and cannot seem to get a solution to my problem. I do not advise anyone to shop at Ashley furniture.

All this store cares about is making the sale, not servicing the customer. Ordered a table Oct 1 with delivery scheduled for Oct 11. Date was changed due to hurricanes. New date was Oct 20. About week out they called and said they don't deliver on Sundays. New date was Oct 22. Got a call around the 15th and said they didn't have the product, maybe it was damaged, but no one knew why it couldn't be delivered. Got a new date of Oct 30. The week before I started receiving numerous text messages and emails asking me to confirm the delivery date. On the 29th, I received a message that the delivery window was 1145-345 on the 30th. Received a call on the 30th at 9am that they really didn't have the unit and they would deliver on Nov 11. I told them to cancel the order and refund my money. I went to the store and spoke with the manager to confirm the order was canceled. He offered to order and sell me another unit which I thought was ridiculous considering they couldn't even deliver the one I ordered. I asked the manager to sell me one of the 2 units on the floor and he refused to do so unless I bought the end tables too. I don't need end tables. He was not upset at all when I told him I guess we aren't doing business then. Lousy customer service. I will never go to an Ashley store again.

After buying 2 big sectionals and footrests, we are happy with the furniture. However the delivery men were rude and made the person receivjng the furniture uncomfortable. I filed a case complaint and have had no response or call back. They are a big disappointment and no respect for the their customers comfort with delivery people.

Great Setvice…. Thank Joe you are awesome.

Quick and easy process thanks to Sven!

I had a great experience at this Ashley. I was greeted at the door and was brought to exactly what I was looking for. Manny C. was so wonderful to work with!

Joe Hilts was very courteous and patient in helping choose the bed I bought.

Fred was extremely helpful in picking my new furniture!

Ary was so helpful and a wonderful guide throughout the process! Incredibly impressed with her customer service, which made for a great experience! Make sure you ask for her, you won't regret it!

Don was awesome

Joe H. Was incredibly patient and helpful during our shopping experience

We had an amazing experience, and received some great deals. Our sale rep Fred was friendly, knowledgeable, informative, and patient. Ashley Store will always be our first stop for furnitures.

Fred was the best and fun !

Had a great visit to this Ashley store. We found everything that was needed for my new move in! S’ven was very professional and very knowledgeable about the my selections

DBJ was an awesome salesman!

We had the best time and got amazing service. Special thanks to Diana for being patient and helping is out with the furniture. 100% recommended!

Had a wonderful shopping experience with Don Brooks. He provided excellent advise and allowed us to shop at our own pace. He was able to answer all questions and was a pleasure to work with.

Aryana was helpful, friendly and knowledgable. Great service and furniture options.

Daniel is very professional, patient and has great attitude and communication. Thanks to him I purchased great furniture.

Joe was very helpful in helping me find a new mattress! Great experience.

Joe did a great job helping us pick out our new living room furniture. Super friendly and accommodating!

Joe was a great help and very quick in helping us make the purchase.

Joe was very helpful

Diana was very helpful and professional. Had a very good experience at the store because of her great assistance. Good job, Diana!

Joe H was amazingly helpful as we replaced items after Hurricane Milton. We appreciate his patience and thoroughness explaining all of our options. Unfortunately things have played out as well for the remainder of this transaction. Not related to this store, but I had to cancel this order due to finding a couch that could be delivered a week sooner and “central office” has dropped the ball for over a week to process my refund. I’ve called multiple times. Will waiting for my refund.

Joe H. 5 stars

Kenny was Very kind, thoughtful and perfect salesperson - he deserves a huge raise!

Joe took care of us with everything we needed! Reccommend to anyone looking for furniture!

Fred was extremely helpful and quick, which is what I asked for. Great experience! Recommend him 😊

Joe was so helpful in our sofa selection process!

The store was busy at the time I showed up. However, I never felt like I was ignored if I had questions. Aryana was an absolute pleasure to work with and never gave the impression that she was annoyed or put off at my terrible ability to come to a decision on my purchase. Would highly recommend visiting if you cannot find what your looking for elsewhere. Ashley furniture made fan for life out of me.

Ahhhmazing to work with!!

Great experience at the Dale Mabry location. S’ven was very patient and made sure I was completely satisfied with purchase. Will definitely be returning for future needs.

Came in needing new furniture fast. Got assigned to Joe who was patient, not at all pushy, and very knowledgeable. I did some measurements and came back next day with a few extra questions that he handled with ease. Furniture purchases were easy and delivery is now within 2 weeks. Awesome experience!

This Ashley furniture was a fantastic experience. Fred was very knowledgeable and extremely patient with me as I made my decisions. There was no pressure whatsoever and he took the time to make sure I understood everything before finalizing anything. Would highly recommend this store in the future. UPDATE: Upon confirming my delivery date and getting rid of my old furniture, Ashley proceeds to tell me DURING MY DELIVERY that my couch has been back ordered and that they would “have to call me back” to reschedule. I had to call every day for 6 days in a row because my “sale was locked” for them to finally tell me it would be delivered Dec 3rd (6 weeks after I purchased it). I told them I needed a couch before the holidays and they offered me a different couch (different style, size and color but don’t worry it was more expensive ) with $200 off and deliver on Nov 14, but they had to confirm that they could switch it since the couch was technically more expensive. The next time they tell me that it’s actually going to be delivered Nov 20th and they don’t know why the delivery date keeps changing. I tell them just to cancel it and they say that the manager is on lunch and she will call me back. Another 3 days of calling before they (Finally) tell me it’s cancelled. I would like to think they were sincerely trying but after over a week of no real answer as to why this was so difficult and taking a hit to my credit with their credit card, my patience has completely worn out. Went to Rooms to Go and got a similar couch to what I originally wanted but better quality and $400 cheaper.

Fred was very helpful and knowledgeable.

Fred was a wonderful sales agent and very helpful in the purchase process.

Great overall experience! Manny C. took the best care of us. He was kind, polite, and very knowledgeable about the stores inventory and worked to find us the best savings.

S’ven was extremely knowledgeable, courteous and professional. S’ven exemplifies the type of customer service all businesses should strive to find. Thank you S’ven for an amazing experience at Ashley Furniture.

Rita has been very helpful! I recommend working with her to pick out your furniture needs.

Excellent, attentive service without being pushy! S’ven was a delight to work with today.

(Translated by Google) Very satisfied with the services of the assistant Diana, very attentive and always trying to do the best to satisfy our desires and needs according to our expectations and economic scope.. Recommended to anyone who has the pleasure of visiting said establishment.. Thank you and very satisfied.. (Original) Muy satisfecha con los servicios de la asistente Diana, muy atenta y siempre tratando de hacer los mejor para satisfacer nuestros deseos y necesidades según nuestras expectativas y alcances económicos .. Recomendada a todo aquel que tenga el placer de visitar dicho establecimiento..Gracias y muy satisfecha..

Fred was the best!!

Aryana was so helpful she took her time to explain the breakdown of different prices she answered all of my questions excellent customer service

Alex was a big help when deciding what bedroom set to purchase! He gave me all of the details and explained all of the potential discounts well and I was able to save a lot of money! I will definitely be returning to this store and hopefully will get him again in the future!

Diana was extremely helpful and patient with us as we looked for furniture, post Hurricane Helene. Wonderful customer service and support!

Sven was exceptional with helping to coordinate my purchase with design suggestions.

Todays experience was very smooth and pleasant. Thanks to the staff Sven C, and Ana I really appreciate them both.

Sven was great! Highly recommend him while shopping on the floor! Ana made financing very easy and informative!

Fantastic service by Sven C will shop here again

Fred was really helpful. We found the perfect sofa!

I will never do business with this Company. After receiving multiple emails and text confirming the delivery of my item and on the day of "delivery", received a phone call saying my delivery was 10 minutes out, it never arrived. I called customer service and was told the item never made it to the warehouse.

Joe was so kind and helpful. Thank you!

Joe was great !!!

Joe H. was great

I've been an Ashley Furniture customer for years. The quality, customer service and furniture options continually exceed my expectations. Bought a house and went today to get a couch and end tables. Was guided and assisted by Joe H. and left the store feeling so excited and eager for the delivery of my new items! I wasn't rushed at all during the entire process and was given all of the details and information to ensure I was both covered and satisfied with my purchase. So thankful for the entire experience! Thank you again to Ashley Furniture for continuing to over-deliver on my satisfaction.

Aryana and Manny were awesome!!!

Fred was very warm and welcoming and helped us navigate furniture shopping post disaster. He was able to keep us laughing through a devastating situation.