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Ashley HomeStore Tampa, FL 33607

Ashley HomeStore Tampa, FL


About the store

Here at the Ashley HomeStore in Tampa, Florida, we believe that your house is much more than just a dwelling. You’re creating a home filled with family and friends, and building life-long memories along the way! This is exactly what inspires us to help you furnish and decorate your home. Our furniture store boasts a positive and friendly environment, with great customer service and one of the largest mattress selections in the area. We have been your go-to furniture and mattress store in Tampa, FL since 2016. Our dedicated and experienced Store Manager, Orlando Cruz, supports her Spanish-speaking staff and has built a team that is committed to being your trusted home partner. This team specifically prides themselves on their unique diagnostic machine that personally customizes mattresses to your needs. At the Tampa Ashley Furniture HomeStore, we are not only thankful to celebrate your home with you, but we are also dedicated to charitable work with the Hope to Dream Foundation. You can find us also in the area right across from George M. Steinbrenner field. For those of you on a tight schedule, the best time to avoid the crowd is between 2:00 P.M. and 3:00 P.M. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!

Recent Reviews
4.0 Star Star Star Star
(888 reviews)
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Elijah was a great resource in educating us on the different aspects in purchasing furniture for our house. He was able to provide us with prompt one on one service in regard to any questions that came up. Overall, I would recommend Elijah and Ashley’s furniture store for anyone looking to make the furniture buying process effortless.

Star

I have made 3 purchases from this store from 06/2020 - 07/2020. All 3 purchases with the state staff where impecable as far as service and attention, until the delivery. All 3 premium deliveries, of which a premium is paid, have been horrible. To this date I have been on hold for over 29 hrs and stood in the store looking for answers 3 times, for a total of 3 hours. On my second to last visit I was informed I needed to wait 14 more days for a desk delivered and mis assembled, within 48 hrs of my visit, for a Tec to evaluate and decide whether I would be attended to - in other words with no promise of resolving my issues. Today 09/12/2020 I receive a phone call from a very junior staff member, since no one else had sufficient face to answer my issues, telling me I was unfortunately not going to get my issues resolved. Since my first purchase with this company, I have spent over $3,000 in furniture. -To this day my bed is falling apart -My desk was ruined and destroyed by assembly and premium delivery -AI have not been able to speak to a truthful staff member -have paid my balance in full: yes because the finance company has nothing to do with Ashley -have been lied to repeatedly -have had COVID-19 used as an excuse repeatedly ASHLEY FURNITURE IS A GARBAGE COMPANY AND DOES NOT CARE ABOUT CUSTOMER SERVICE. This post will be advertised as my personal account with the company as a way to make them understand, the American consumer is tiered of being taken advantage of.

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Myrian Becerra was very helpful and friendly. She helped us find the perfect sectional for our new home.

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This people we bought a sleep sofa cash they told me for the 1 then theb12 now the 15 and my wife duendate is in 5 days and because of you guys doing wrong order or whatever is affecting me and my family now none my family can’t stay at home because of u guys can you guys pps contact me asap

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The Ashley team members were not a bunch of pushy salespeople. They were friendly, curious, made suggestions, plus gave us the time and space that we needed to discus, chose, and decide exactly what we wanted!

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I would rate as negative 10 stars! Unprofessional staff, horrible customer service.. Bought a mattress, been waiting a week for delivery. Two days before delivery Ashley decided to contact and inform me that that the delivery has been scheduled for the specific time..what a blessing; Ashley let me shop at their store and allowed me to pay for the delivery, so I have to adjust my schedule to receive the item I paid for. Don't ever shop at this low-end furniture store. There are many other online stores with excellent customer support, who will deliver at customer's convenience with free returns.

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Myrian was very helpful and kind during the process of us buying our sofa/ottoman! She was excellent!

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Staff greeted us upon walking the store and seemed knowledgeable of the products. They have a greater selection of dining room tables very modern and neutral styles. Wasn't a fan of their living room sets just seemed blah..... But overall had great quality furniture.

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I bought a very expensive hand carved mango wood king headboard that is completely bowing over and warped. They sent a tech out who also verified this yet no one will take responsibility for it. I used to buy a lot from them, I will NEVER buy anything else from Ashley Furniture! Customer service is terrible!

Star

Ordered a couch August 3rd. Was scheduled to be delivered September 8th. Received notification on August 30th it would not be delivered until October 22nd. COVID or not, unacceptable.

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Ashley Furniture on Dale Mabry was was the second Ashley’s I’ve been to over the past year and I LOVED Camila! (I hope that’s how you spell it). Anyway, she was GREAT. I was moving yesterday and went in there using my hustle muscles to get a bed & a frame! I was moving quick & talking fast and she kept up without being annoyed or frustrated that was being a lot lol I know I was. I was focused & in a hurry. But the entire time we laughed, and smiled, & it was a smooth deal. Thanks girlfriend!

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Nice store. But I didn't found sofa I like

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I went in knowing what I wanted. Elijah was helpful and not pushy with unneeded things. He was able to give me options and suggestions which helped guide my purchase.

Star

Beware beware!! Of this location they are a bunch of money hungry scam artist that want to get your money and deliver your furniture months later and they don’t care I will never do business again with this location they had me wait around all day for my delivery of my furniture and it came a month later!!!

Star

this location is totally outrageous and only care about getting your money !!! I only gave them one star because I had to 😡beware of doing business with this location they get your money and deliver your furniture months later absolutely outrageous and they don’t care!!

Star

The store looked very dirty. Could use a good cleaning. I won't be back.

Star

I was looking at couches and I was shocked that the store was dirty and dingy at a time like this! Will not go back until you clean better.

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Great shopping experience - loved the selection and quality of the furniture. Our salesperson, Myrian, was wonderful. Helped us find exactly what we wanted. Would highly recommend this store - and ask for Myrian!

Star

We purchased a bed frame in July which was out of stock, we were advised that it would be delivered mid August. When we received the delivery, we received the headboard in one box with a set of instructions and a drawer & boards in another with a completely separate set of instructions. We called the store and advised that we received the wrong order, as we never purchased a drawer or boards and were completely missing our side pieces. We haven't been able to put our bed together and have spent about 5 hours dealing with customer service who advises us to talk to corporate and vice versa. We have complained and ask to speak to managers but no one seems to resolve our issue and keeps bouncing us back and forth. We keep being advised to call the store, but every time we call the store after waiting 15 min it sends us to another sales department. Horrible customer service, and they won't even answer the phone or call back from the store where we made the purchase. We have filed a complaint with BBB hoping to get this resolved.

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