Ashley Store Vero Beach, FL

If you ever try to pay for warranty you better make sure you pay for every damages for your furniture or at least have the seller explain it to you very well if warranty can cover every damages because apparently my seller guy did tell me it will cover every damages and now that I have called the warranty people to have them come in to fix a cord of my couch, they’re telling me that the warranty that I have paid for 3 years was not part of the coverage blah blah blah. So I’m very upset how Ashley operates to tell you one thing and then another thing months later if something happens to your couch and that’s how they SCAM people. So just here sharing my experience with them, please be careful of them taking extra money for no reason.

Great experience

Jeffrey was excellent. Great customer service, friendly, answered all of our questions. Offered us different purchasing options.

Abysmal quality control and a complete failure in customer service. I bought a coffee table and a sectional. The coffee table is a do it yourself kit that you have to assemble and the sectional had a huge gash in the back. If there is a problem, you have 24 hours after delivery to contact customer service, however they have 48 hours after your submission to reply. It's an AI that finally replied via text. It asked me what my phone number was in the text that it sent to my phone number. I wasn't given the option to have the damaged piece of the sectional replaced and was forced to accept a repair. I had to take another day off of work to accommodate the 12 hour repair window. The tech did a good job but you can tell it's been patched. So I paid for a new sectional and ended up with a scratch and dent factory second at full price. I'll never shop here again. UPDATE: REPLY TO OWNERS RESPONSE You've had multiple opportunities to "jump into action and make things right." You could have checked the merchandise before you shipped it to make sure it wasn't damaged. Then, failing to do that, you should have replaced it with an undamaged item rather than sending someone out to patch it. Up until now, you couldn't have cared less about my satisfaction. Now, after I've left an honest review, it suddenly "means the world to you?" This sorry attempt to cover your back side isn't fooling anyone. You sell shoddy furniture and your business model is to hope no one notices or calls you out on it.

Donald was wonderful! Great to work with.

Donald was excellent

awesome service from Donald

Staff is always pleasant and helpful.

Donald Douze was awesome and took care of everything that we needed!! Thank you!!!

Amaizing service , Donald Douze is great guy. 👍

Donald was extremely helpful and patient with me as I could not decide on which dining room set to purchase. I finally picked one and I am extremely grateful for Donald’s help. He measured tables and helped me decide which table was the correct size and length Thank you!

Huge thank you to Jeffery miller from city furniture in helping with our purchase! He answered all our questions and took great care of us! Go see them you won’t be disappointed!

Joshua was so helpful and friendly. It was an excellent experience!

Noah was very helpful and made our purchasing experience a positive one. The chairs are going to look great in our space.

Donald is a pleasure to work with while choosing furniture for our room. He is friendly, knowledgeable and patient with our choices and questions. Thank you for your excellent service!

Donald was awesome to work with. Appreciate all that he did to help us

We just purchased a sleeper sectional sofa at the Ashley Homestore in Vero Beach, FL. Donald, our salesperson, was great! He was knowledgeable, efficient, flexible and very thorough! It was a very pleasant experience!

We had an awesome experience with Jeannette at the Vero Beach Store

Mr Donald were extremely helpful and knowledgeable he was also very friendly it was a pleasure buying furniture at Ashley store.

Donald was very attentive and helpful with our purchases.

Chris Donahue was very professional and helpful. He is a true asset to your staff.

Great service

Great customer service. Our salesperson was very helpful and had personal experience with the patio set we were considering. We shopped other furniture stores and feel like we got good quality and a competitive price.

Noah was super helpful and informative!

Donald was great!

Donald is fantastic right at the entrance. I walked into the store and the first person I meet is Donald. He was very welcoming. He was able to relate with me. He assisted me withe my furniture. 10 out of 10 would recommend.

This experience is very good

Great experience at Ashley/City

Keith, Frank and Tiffany were so awesome and provided elite customer service. I went in looking for a sectional I seen online and left with it purchased. I’m so pleased to now have my living room complete with the help of them. Thank you !

Great sofa and all around best sales person there. His name is Joshua Mason. Fantastic delivery team. This company really has there act together

This is our second purchase from this store. This time Tiffany assisted us. She was so helpful when assisting us and picking out a couch for our new home. She was patient and answered all the questions that we had. She even helped us lock in a sale price even though we weren't closing until a few weeks after the sale ended. Jeffrey also helped us when we went to go finalize the sale and schedule the delivery when Tiffany wasn't available. Everyone at the store was very helpful. We would definitely come back and buy again from the team.

Dealing with Chris was a great customer associate. I really enjoyed buying at City because of Chris and General Manager Keith

Donald was helpful and efficient, as well as friendly.

Loved this whole experience, Jeanette was wonderful , so helpful and patient.. Bought a sofa we love.. Highly recommend City Furniture! Ask for Jeanette☺️ Margaret&Greg

Donald was great! Can’t wait to get my furniture!!!

Donald was very nice and worked well with us

Donald Douze was Incredible he deserves 12 stars 🌟 friendly and professional ✨️ Love ❤️

Amazing service. Defective product, donald took care of the replacement including providing the warranty on the new recliner. Highly recommended service. Thank you donald!!

Donald provided an excellent service. He spoke his native language (Haitian Creole) to assist my mother.

Donald Douze was very helpful, extremely professional, and very friendly

Thanks to Jeannette, wonderful salesperson

Donald was amazing!

donald was very helpful

My husband & I had a nice buying experience with Donald our salesman. He was very knowledgeable, & confident about the merchandise that he showed us in the store. Donald went over our sale in detail so we understood everything. When we left the store we were satisfied with our purchase. He also had a nice personality which made it very pleasant experience.

10 star service and product! We live in the Poconos PA and bought a condo in Vero. We went to our local Ashley and asked about purchasing there then delivery in Vero the sales lady said she can’t do it so I took pics of the tags of the living room set I wanted and called the Vero Beach Ashley’s and was lucky enough to get Tiffany on the other end as my saleswoman. Tiffany was not only able to get my furniture but went above and beyond to work with me to get it delivered the day we arrived. That was huge for us, at least we had something to sleep on in an otherwise empty unit. A few days later we went to Ashley’s not only to meet but to thank Tiffany in person. She was just as friendly and knowledgeable in person. We told here our budget and our needs and didn’t really find anything in the showroom we loved so she sat down with us and showed us this bedroom set on her tablet that checked all the boxes and was beautiful. Needless to say we went with her suggestion and absolutely love our bedroom set! I hope this review is seen by corporate Ashley executives so they are aware of the superstar saleswoman they have with Tiffany. Shop with confidence when Tiffany is your saleswoman she will work with you and not in the creepy salesman way but honest, straightforward and with great knowledge of the product she sells!

Jeffrey Miller is very knowledgeable and helpful and went above in helping us find the right furnitures.

Donald and Noah were extremely helpful and nice! Took care of everything. Answered all the questions, made our experience very pleasant.

Donald was an excellent representative of City Furniture and very knowledgeable, professional and personable.

Jeannette Souza was such a pleasure to work with! Extremely helpful and made my purchase so easy!

Donald was very knowledgeable and personable. It was a pleasure working with him.

Very professional, Donald was very proficient and knowledgeable which made the buying process easy.

I had a great experience working with Jeanette. She was very helpful in finding the right mattress and the best deal.

We had a wonderful experience buying furniture for my mother in-laws new home in Vero. Donald our sales person was so knowledgeable, super nice and patient with us while we were shopping. Also the supervisor Keith was so nice to give us a 10% discount. We will definitely be back in the future.

It has been another great experience making a purchase at City Furniture.. The salesman was very helpful and knowledgeable about all the different options and the process with the purchase process went smoothly!

Josh did a great job.

Frank helped us so much! Great service so patient with us

Donald Douze the salesman was very helpful. Did a great job!! Love the furniture there

Great service from Donald Douze! So happy with our furniture!

Our salesman, Donald was exceptional. He was attentive, professional and took his time to answer all of our questions. We are interested in purchasing a new living room set and will definitely return to Ashley Furniture Store in Vero Beach or our future needs.

Donald was so helpful, knowledgeable and friendly. He made the whole process easy. I will return to Ashley.

Donald was fantastic! He showed us so many options, spent a ton of time and was extremely knowledgeable! We will definitely be back to buy more furniture from him.

Jeanette is fabulous! She takes care of us top notch!!! Pleased every single time!!!

Donald made furniture shopping a positive experience. Very knowledgeable and great personality! Fun to work with! Thanks, Donald!

I always shop at city furniture and Donald was amazing in helping us with our sectional purchase!! Great service and friendly environment.

THANKYOU JEANETTE. We had a great experience shopping for a living room set. Thank you for being so helpful in picking out the pieces that were looking for and making this a great experience!You were fantastic to work with. Stephen & Mary M

Jeffrey Miller is the best advisor, always willing to help and providing excellent customer service. Nick, the manager, was also very attentive. I bought a mattress that turned out to be defective, but they resolved it right away. I left the store very happy—highly recommended! Erika Hilberts

Will never do business with Ashley/City Furniture again. Horrible experience, no communication within the company whatsoever. Delivery drivers randomly showed up with no notice as promised due to not updating my phone number I mentioned twice during the purchasing process, once they showed up the entire process of checking the furniture for damage was rushed. Furniture was damaged, something quality control should have most certainly caught before delivery, spoke with customer service, pictures were sent, repair date made. No one called or showed up on said repair date, my wife spoke with the manager in person who assured us It would be resolved next appointment, made said appointment, no call and no showed for a second time. Dealt with customer service too many times only to disappointment. As a former longtime customer, I will not be returning to do business.

Jeff and Keith were excellent!!!

Thanks to Keith and Jeanette for all your assistance and going the extra distance for me. Kudos to you both!

Tiffany was a pleasure to deal with

Jeffrey understood my needs after just a few questions and provided me quick service with quality merchandise. I really love my New bed and mattress.

Donald was a great help, he was very friendly and knowledgeable! Would highly recommend City Furniture.

Jeff helped us greatly and made the process as simple as possible. Will come back in the future.

Donald was wonderful

Excellent job and quick!

Josh and Keith helped us get our new dining table and chairs, even though we walked in a minute before closing time and it took an hour… they were still so kind and patient with us in order for us to benefit from the holiday sale! We really appreciate their great customer service, knowledge, kindness, and thorough explanations.

Donald douse did great job!!

Very good!

Josh and Keith went above and beyond to help us with a modular sofa set. Great purchase and I will be back!

Donald was great !! He helped up so much getting furniture and was very patient and respectful! Thank you so much Donald you were absolutely amazing!

Always quick and easy. Jeanette suaza is always awesome

Great service... I came back to purchase again, World Class Service from Manager Donald Douze.

Thank you Jeanette and Keith for all your valuable help. We're very happy with the furniture we bought and can't wait till it's delivered thanks again for a smooth and seamless transaction. Joy and Jaime

I was completely impressed with their professionalism and customer service.

The Manager was training someone new and both were terrific! They helped us find exactly what we wanted. No pressure and no upselling. This is our second time buying here and I’m sure we’ll go again.

We were extremely impressed with Joshua. Was extremely helpful

Very good experience, everyone is very welcoming nice and professional. Nothing but good vibes and Josh helped us he was super sweet and patient !

Jeff Mason was excellent customer service!!

Extremely disappointed. I won’t be purchasing from this company again. The warranty policy is unreasonable, and the way customers are treated—especially after spending a significant amount of money—is completely unacceptable

We are very pleased with the assistance provided by Jeffrey and are satisfied with the services rendered.

It has been a minute since I bought a bed. Actually, about 10+ years. I spent a lot of time trying beds and seeing what works for me and my wife. We found the perfect solution at Ashley Store and Keith Rosenberg was a great resource to understand what and how to chose a bed. Thank you for the clean installation and removal of the old bed. It’s really great to sleep soundly again! Definitely ask for Keith.

Jeanette helped us today. She was friendly and knowledgeable about the merchandise. She was available to help without being pushy. Ask for her.

Great and quick service at City Furniture!! Ask for Keith and Jeff …. Would definitely recommend!!

Jeffrey was most helpful with helping me and my family pick a new sofa. He arranged for a quick delivery and made the whole process painless. He listened to what we wanted and found a solution!

Jeff talked me through the process over the phone. A gentleman in person. Thank you.

Frank is an excellent salesman! He is quite knowledgeable and very friendly

Jeanette is so sweet and helpful!

Great People

GARBAGE furniture with SCAM protection plans. I closed the door. Less than a year ago I purchased a sofa from here. The sales person really sold me on getting a protection plan because I have kids and dogs. Sure enough a stain appeared on my sofa. So I followed directions and clean the stain with the kit, they provided me at the store. When I made a claim against the protection plan they sold me, I was told it wouldn’t be covered because the stain originally occurred more than 5 days prior even though I followed they directions THEY gave me and cleaned it myself at first. TLDR; furniture is cheaply made, easily damaged stained and Ashley + City Furniture do not stand by their products.

Thank you, Daven! For making sure we were happy and satisfied with out furniture purchase. Very knowledgeable and super nice! Staff members are very welcoming and willing to help each other to ensure customers satisfaction! Awesome team!

What a shame. I found the couch we were looking for, no salesperson offered to help, said hello when we came in, or good bye when we left. There were plenty of sales people standing around. As a matter of fact one walked near me, looked at me sitting on the couch and turned around and walked away. I took a picture of the couch so I can buy it at an Ashley store somewhere else.

Gayle C. was and absolute pleasure to work with. She was able to locate an item and place an order for us all while answering questions along the way. It's not often you can find service like this, I would highly recommend this location!

My wife and our experience was excellent. We were assisted by Gayle C. She was an absolute pleasure to work with and very efficient in finding the best deal to maximize our savings. We went in only for a Dining Table, but because of Gayle's assistance, we left with also Bed Frames, Coffee Tables, Chairs, and other assortments. Her service was impeccable. We will be returning again.

Came into the City Furniture/Ashley Store here in Vero Beach. Excellent experience, work with the Store Manager, Keith. Quite helpful and my experience was done with Excellent service.

Frank was very knowledgeable. Not pushy or too salesy. Patient and enjoyable. Pleasant buying experience.

Great help with Jeffrey! Recommend coming here!

I bought a two unit recliner, left and right side. Paid $263 for rip, repair, replacement in the sales price. Units came, assembled, and right side unit has a depression, makes the recliner very uncomfortable, after “pulling teeth”, their social media department called and helped resolve the issue by replacing the recliner to our satisfaction.

Worst customer service I've ever seen. I was told my couch was under warranty when it fell apart 6 MONTHS LATER nobody ever showed up to appointment. Then went into the store and recieved the worst customer service. Ended up selling the couch. I also was told I can chose a special they had where there was no interest for my couch and guess what I'm getting charged interest and nobody cares to fix the lies they tell you. They also said I would get a free $250 credit to the store and when I went to use it they told me it was the no interest plan or the $250 credit not both so being that I am paying interest and never got the credit guess I got absolutely no deals I was promised. I wouldn't step foot in an Ashleys ever again.

My family and I just went in to Ashley Furniture in Vero Beach, Fl. to buy a couch. When we walked in the store not one person spoke to us. We walked around the store looking at couches and no one asked to help us. We'll they just lost a sale.

Excellent sales staff and let's you take your time to browse on your own. Much better than other furniture stores nearby.

Devin and Keith were very helpful with the decision of the mattress we purchased for our son’s bed. I highly recommend visiting their store in Vero Beach. Also, the delivery crew and customer service was very professional, timely and made sure everything was perfect before leaving. We would go back to City Furniture. Thank you Keith Rosenberg, Devin and City Furniture

I thoroughly enjoyed my furniture shopping experience. Chris and Jeffrey were very knowledgeable and helpful!

My wife and I ordered from Ashley furniture in Melbourne fl. The furniture was supposed to arrive on the 7th of January between 11:30- 3. We received 2 updates in the morning and a third around 12:30 saying that the delivery truck is 5 mins away. After an hour had passed, I had to reach out to the store, only to be reconnected to a representative in another country. I did this four more times because no one could find our order and the website really is useless because non of the links work! I finally spoke to a representative who was able to contact the store in Melbourne and they told me that the furniture that we had purchased is not in stock. (Which I asked the person in the store if the item was in stock before I purchased it and he confirmed it was). I asked the associate in store why is it that no one contacted me to let me know that the furniture was not arriving to my house even when I kept getting up dates that it was! After some BS story about the furniture being made to order, I asked for them to refund me my delivery charge of $100 dollars only to be told that they would only offer me half back. Now I have to take another day off just because of their negligence and wait another week! Buyer be ware of this. I will not be going back here. I may even cancel my entire order!!!! I wish I could leave 0 stars. The person who sold me the furniture never even followed up with the order and he works on commission. Customer service from this store is really bad.

We had a fantastic experience working with Frank Ihlenfeld at Ashley in Vero Beach. He was incredibly helpful, knowledgeable, and patient as we navigated the selection process. We're thrilled with our new leather sofa and highly recommend Frank to anyone looking for furniture.

Terrible place. I paid cash for a couch the next day I canceled it because I found a much nicer sofa on Amazon. They have yet to give me my refund. They constantly give me a run around. I was told 5-7 business days for the check to show up and it's been over a month

Great service until delivery i get the email to have the room cleared out 2 days ago and delivery is in 2 days and they text me today saying that it will be another month of coarse i have cleared out all furniture called the store no help at all WOW happy holidays

Jeff helped our son select items for his apartment in vero beach. He was very knowledgeable and patient..my son was new to the area and we were in MA...he made a point to email us the sales order and review everything via conference call so we were all on the same page. Delivery was excellent. The guys were professional and friendly. Great job with assembly and placement. Thanks again!

Jeanette was my sales person, she was fantastic. Very helpful and insightful. I purchased a bed frame and mattress set from them only because she was very informative. Thanks again Jeanette.

Today was my first day shopping at this location and was a wonderful experience. The selection is amazing, great prices and wonderful sales associates. Jeffrey Miller waited on me and would highly recommend him. Will definitely be back.

Great service, great furniture and prompt delivery. If you need anything from the store please send Nick Terapak since he will take care of you and make sure that you are well taken care of and leave happy

Jeff at Ashley furniture in Vero has been amazing from start to finish on my purchase. I cannot say enough, what a pleasant experience.. even with the hiccup of not matching sofa legs, he contacted customer service. They reached out to me within 15 minutes. My order is on its way. I cannot say enough about the prompt response. The professionalism you don’t see it often and I’m super grateful. Thank you.

Ashley's was the third store that I want to for a Lazy Boy. I should have started with them and saved the running! No pressure while looking around and all questions were answered. Thank you Ms Gardiner for taking care of me. Sitting in my new chair to write this review.

this is been the worse experience of my life, is a place where u buy , 0 returns accepted as if you were buying staff from distribution sales places, I was told that I had 3 days for returns. nope. they don't do returns,, and after u paid is worse than car dealers no body wants to help every body transfers to someone else. and u only hear I'm sorry. is corporate that changed the Rules,, DON'T BUY FROM ASHLEY,, BAD PEOPLE DO DEAL WITH AFTER YOU PAID, LOTS OF LOVE TILL THEY GET YOUR MONEY....

We wanted to purchase a piece of furniture but weren't allowed because we wanted to pick it up ourselves instead of paying a delivery fee. We have always picked up our own furniture from local area furniture stores. ( over 30 yrs) Rooms to Go and Badcocks. We will never step foot in Ashley's again! Major disappointment!

Knowledgeable helpful and concise.

Mr. Miller was very helpful!! They took very good care of us.. Ashley has gained a Customer & I will recommend Ashley & Mr Miller to Everyone!! Thank you for an Awesome experience

We needed a new sofa and oversized chair for our family room. We had purchased a leather couch and loveseat from Rooms to Go four years ago and both were falling apart. We learned too late that the “genuine leather “ furniture we had paid an outrageous price for was, in actuality “ bonded leather.” No wonder it fell apart. So, aside from the decision not to ever buy anything else from RTG, we decided to try Ashley Furniture and again, buy locally. Upon arriving at the local Ashley Store, we were very impressed with the lack of “hovering “ used by our salesman, Daron Miller. He introduced himself and said he’d be happy to answer any questions we might have and then left us alone to shop. Big difference from Rooms to Go. Their salespeople descended upon us like locusts and never left our sides for the duration of our visit. Needless to say, we prefer to shop at Ashley Furniture. No hassle - really! We found three collections that we were interested in and asked Daron some questions about upkeep, durability, etc. We were looking for a microfiber material, due primarily to the fact that my daughter and son-in-law had purchased a microfiber sectional for Ashley in Ft Lauderdale and were very pleased with it. The exact collection we chose was not on the showroom floor in the color we preferred, but it would be available in a few days. That evening, Daron emailed me a message with photos of the three collections we had picked out with prices. Three days later he notified us that the collection we wanted in the color we picked out had been delivered to the store early. So, we decided to go back to the store and close the deal. This was one of the easiest furniture purchases I’ve ever made. This happened because Daron and his partner Desi both knew their product line and didn’t try to sell us something we didn’t want. Plus, they’re both genuinely good people who are more interested in making the customer happy than making a buck! We may not need more furniture in the near future, but when we do, Ashley Furniture will be our first choice.

great services . :)

Great salesperson. Very helpful. Wasn’t buying today but received a great deal from Gina

Jeanette at the Vero Beach Florida store was so helpful! Great experience and easy purchase!

Chris was our salesperson.Very knowledgeable and helpful.Very nice selection of mattresses and prices.

Kristina was very helpful with her advice and in offering suggestions. I'd do business with her again.

Had a great experience. The team was very attentive and helped me with all my questions. Got a living room and dining room in record time.

Great service, friendly sales people. Easy delivery the next day. Everyone we interacted with was helpful and invested in giving great service. Highly recommend!

Frank was excellent and I will look for him next time I shop at City

Stackable beds were ordered and delivered, and all the screws were not screwed in one of the beds. The railing was also not installed on the other bed. I emailed the sales associate who handled the order almost 2 weeks ago about the issues and included pictures, but I still have not received a response. I and my mom have also tried the store with no answer. Don't tell people to contact you if you're having issues, and when they do, you don't respond.

Can't do returns if you purchase in store but you can if you purchase on line. I find that ridiculous. We will never purchase anything from Ashley furniture ever again. Very disappointed .

Fabulously modern-glam & chic. Love it! City Furniture/Ashley always gives me the modern look I want. My parents have used them for years. Not only stunning but good quality and quality matters.

I ordered the madden nightstands for my bedroom, I love them!!! I highly recommend the Vero beach location they are all awesome. 😃

Gayle, our salesperson was very knowledgeable, courteous and helpful with our project choices. She wasn't pushy at all. Very pleasant experience.

Frank was very helpful!! nice and yet professional.

**Update 6/21/2023** After 7 months the love seat is fixed. Their warranty dept. said the manufacturer had trouble getting the parts. So when the part arrived, I googled it....Amazon has a ton available for $15. Just better off doing the repair myself next time. Updated to 3 stars because it didn't cost anything, and the couches are fairly comfortable. Warranty Service needs some TLC though** Be warned if you ever have to have something repaired! Been waiting for almost 7 months now for a power supply. Couch stopped working in Nov. 22, within the 1yr warranty period, called they came out and inspected it on 11/8, found the problem. Didn't place the 'repair' order until December, ETA of Feb'23.... called in Feb and I was told, nope it's 3 mo waiting period once order was placed (which was Dec), call back in March. Called back in March, oops, delayed until May. Eta May 24 for repair, we received a single part did not hear from them, and it seemed like the wrong part. Called May 25, find out that we need a second part....no ETA....on the phone with them right now and still no ETA. What a cluster. Do not recommend buying.

Very nice store, friendly and knowledgeable staff.

Love this store, and sales people, and of course the manager

A lot of furniture to browse and Gayle is great!

Went looking for a bed, Frank was our associate. We previously bought furniture here before, and we met Frank. Was wonderful to work with. Once again he guided us in the right direction. Thanks Frank and Ashley Furniture have having great employees.

Quick convenient order process. Delivered to home at no charge

Kristina was great

This is our third time purchasing from City Furniture I need to time they delivered our stuff. Something came damaged and they don’t do anything about it and you have to wait weeks on end. Would not recommend going there.

Service was exceptional thank you for all your help!

Ashley Furniture was awesome in helping me select the right couch and chairs. The customer service was excellent and Daron was extremely professional yet personable. There was no pressure and it was a very pleasant experience. I would highly recommend Ashley Furniture . Beckie Seloh

Fantastic sales team which help pick out beautiful furniture pieces that matched our decor. Simple and easy financing too. Highly recommend sales rep Bijan Soheily.

Super helpful, great atmosphere. The staff is very knowledgeable and super funny. Thank you for helping us!

Great experience. Professional staff. It was a pleasure.

I bought a bunk bed and paid extra for the warranty. The bed was short 4 bolts I asked them to send them. Almost a year later no bolts I call the store. They send people to put the bolts in. They were supposed to switch out the bed. The guys left I came back in town after being gone to realize I have bolts sticking out of the stairs going to the 2nd bunk. And the stairs aren't even attached to the bed. I'm assuming Ashley is looking for a law suit because this is crazy how they left the bed. This is a hazard 100%. Bolts sticking out of the stairs haha.

The City/ Ashley furniture store in Vero beach has an AMAZING showroom with a ton of selection, good pricing and the customer service was awesome! Will definitely be back.

Very nice this time

Good value on the furniture. Our salesperson at the VeroBeach location was very helpful and knowledgeable.

Buying was quick and easy!

The manager and our salesperson Chris were awesome. It’s a beautiful store and we will be back in the future! Beautiful furniture, displayed well and a great value!

Jeanie was wonderful and so helpful!

BUYER BEWARE! They will charge you almost $500 for a “protection plan” and will do everything in their power to avoid upholding the plan when the furniture falls apart in 2 years!

Great sales people very helpful

Great choices on just about anything you need for your home.Placed an order Saturday and will be delivered on Wednesday. Faster then others for sure.Chelsea was great .

Awesome service from Frank

Great job.

Great selection, courteous , patient sales people . Delivery people too , kind and clean and timely . Will buy more from Ashley/Rooms to go furniture .

Jeannie was so friendly, helpful, informative and honest. She spent a lot of time with us without any high pressure sales. She gave us space and time to make our decisions including watching us walk out of the store a few times without any hassles from her. The quality of the power recliner we purchased and the cabinet appears good but we need a little bit more time with them at home to determine that

Our sales rep was knowledgeable and able to find a perfect sectional to fit our needs

Chelsea was very professional. She introduced herself when I walked in to browse furniture. She let me do my thing until I was ready to ask about a piece of furniture. Was very helpful with my purchase. Will be back in the future.

Friendly service. Easy to find someone to help. Lots of stock and options. Great prices on furniture.

Sales Representative at the Vero Beach, FL store was courteous, informative & knowledgeable of furniture & mattress options. A fun, pleasurable shopping experience.

Salesperson Daron was so informative,helpful, and patient. Very professional and personable. We appreciate his advice in helping us make the purchase!

Daron was very helpful in our search for our new bedroom set. He worked with us to build the set we wanted and the purchase went very smoothly.

Last night my husband and I came in looking to purchase a bedroom set. We had found the one we loved but wanted to look one other place before making our decision. However we were told there was a few of the one we loved in stock. We came back this morning to purchase the one we loved just to some how be told that there was none in stock. My husband was told from by a lady that "yeah some times they say that to try and make a sale" we will look else where and won't recommend this place to anyone we know.

My wife and I purchased a queen size bed over two months ago and recently discovered there's a serious issue with it. The circumstances are very unusual but Zach at Ashley Furniture got on it immediately and took care of everything for us while we waited in the store. He had to jump through some hoops to help us making phone calls etc but in about 20 minutes he had us on our way home as very happy customers. Much thanks to him and his support staff for taking care of us, we love our bed.

We recently purchased a bed and mattress from Ashley Homestore in Vero Beach we absolutely LOVE it. The bed is good quality and the mattress is so comfortable. Nick helped us with our purchase. He was very knowledgeable and extremely friendly and low key. We didn’t feel pressured at all and we were able to get a lot of information about the different choices and get our questions answered. Delivery was very easy and quick as well. The delivery people were careful and efficient when assembling the bed.They were very professional. We can’t wait to go back for our next purchase. Excellent experience!

This store is awesome! I’ve been looking for weeks for just the right furniture. Found the perfect pieces here and the prices were great!!!

The sales representative at Ashley’s was wonderful along with the selection that they have on the floor

Great customer service!

The service at this store was above anything I’ve ever experienced. Moving can be incredibly stressful but this staff made it so easy. They knew exactly what to show me based on my descriptions of what I was looking for. Highly recommend Ashley’s to anyone looking for quality furniture and the Vero location in particular for quality customer service. Kristina helped me in the store and she was absolutely fantastic!

We were treated so well by Jeanette. Thank You...the furniture was delivered on time and very professionally.

After searching for over 8 hours online, I saw a sofa I liked. I decided to walk into the store since a sofa is something you absolutely have to sit on before you can decide if it is right for your needs. Thank goodness Jeannie Percoco was working when I entered the store. She was very friendly and helpful AND she found a sofa that worked for me.

Chris our salesman was awesome. Showed us a couple of mattresses and then gave us space to make a decision without hovering around. Will be back for more furniture in the future.

We had a great experience at Ashley furnishing our new home. Highly recommend!

I just purchased some new furniture for my home and love it. The sales team and delivery were perfect. Thank you Vero Beach Team for all you do.

JUST MOVED TO FLORIDA INTO A NEW HOUSE , KRISTINA GARDINER AND HER MANAGER NICHOLAS TERAPAK GAVE US A GREAT DEAL ON ALL OUR HOUSE FURNITURE. THEY WERE BOTH FRIENDLY AND PROFESSIONAL. I HIGHLY RECOMMEND THEM. THANKS TO BOTH OF YOU AT THE ASHLEY STORE VERO BEACH FLORIDA.

Everything was delivered fine.

Kristina C was my sales associate. When I walked in today she greeting me with her name a big beautiful smile and suggested we look around and if we need help with anything she is here to help. While looking around for a few min I wasn’t expecting for her to remember us. She found us and wanted to see if we had any luck. Which we did and had a few questions. Which was answered and if she wasn’t sure she found out and came back with the answer. This was my second time in this location and the first time I was there I wasn’t happy with no one acknowledging me so I walked out.

I love my new sectional! You can't beat the service and quality and it was all in stock.

Jeannie was so kind! This was our first furniture buying experience and it went perfectly. The store is beautiful and layed out nice.

Jeanann Libardi Is a Rock Star!!!!!!! We loved her so much we invited her to dinner once our table arrived. Thank you for loving what you do :)

Thank you All

I’m extremely disappointed with our experience with Ashley. We purchased a Casper mattress and went to Ashley specifically looking for a bed for the mattress. We were very clear about our expectations to buy a bed to use with the matresss. At one point, my Father told them a platform bed specifically. When the bed arrived, it needed a boxspring and was unable to use the Casper alone. When we went back into the store, the manager did not take any accountability. As a customer, I see it as a manager‘s to train their staff about specific requests. There was no remorse about purchasing the wrong bed. The solution was for us to spend another $500+ and purchase a box spring. Fail, Ashley.

Excellent service ,thank you so much!!!

They hit the couch we paid a lot of money for when delivering it on the front door. Took a chunk of wood off the door and messed up parts of the couch

Their furniture is nothing but "Junk"! Don't recommend them.

Was greeted by two guys at the desk one on the phone who passed us off to the other who asked what we were looking for, told the young man we were looking for a sectional as we are remodeling our home. He showed no interest in us and sent us off to one side of the show room to look, saying he'd catch up with us. Well we went through the whole store looking by ourselves. Finally, as we were heading out the store he found us. Number one I told you what I was looking for, the guy had absolutely no interest. We ended up at another store here in Vero got excellent service and bought the sectional I wanted. Don't recommend was a waste of time. Had questions on a couple sectionals, but no one was around or interested in helping us. They Lost a possible sale but, hey I can't complain to much I got a great deal at the other store. Thanks for saving me money!!! So it was a win for our family. So maybe I should thank them?.. Cause had I not went to the other store, I would have missed out on the 40% off deal on the sectional I did buy and like. Look elsewhere this is the absolute last place I'd check!!!

I received my new bedroom furniture and I absolutely love it. The delivery drivers were awesome! I would highly recommend Ashley Vero beach for your furniture needs.

I have been waiting over six months for a kitchen table that was charged to my Ashley card that I am making payments on. I will never buy anything else from Ashley/city furniture. If you don’t want to have to wait for months a to get your furniture don’t buy from this company. By from a furniture company whose manufacture is in the U.S..

Walked in to your store not expecting to work with such a nice salesman. Christian Maldonado was very easy to work with. It was truly a nice experience.

Excellent service…..no hard sale. My sales person at the Vero Beach store was Jeanette. She researched everything available until I found exactly what I wanted. I highly recommend the Ashley/City Furniture in Vero Beach and the the sales woman, Jeanette.

very helpful online and in the vero beach store.

Sales Rep Daron Miller was the nicest, most patient man you could ask for. He let me do my own thing walking around until I found what I wanted. My problem was I was just moving to Fl from PA and needed to measure the space where I was putting the furniture. I came back a couple of times and each time he met me with a smile and patience. Needless to say, I bought it and absolutely happy that I did. I will be visiting Ashley a lot now.

Eveything started off great great customer service our sales person was awesome. The next day we wake up and the delivery driver calls us and says there is some damaged furniture and we will have to wait till may for a bed to sleep on that we paif over $4000s for. Than customer service calls us and told us something totally different. Saying it would be ready the next day. Than we spoke to someone in the store and they said everything was available to be delivered the next day. I got another call from a customer service agent telling me something else. Me and wife got so many mixed messages we just asked for a refund. 3 calls later they were trying their best to get us to change our minds . I informed them the trust was broken and I wanted my money back. Than they claimed we would get emails in regards to everything. Did not receive any emails including the receipt, shipment details, or cancelation notification. Now tomorrow I will be heading into the store and I pray everything goes well. I just want my money back. A bit of advice they need better communication between the store and the delivery warehouse

City and Ashley furniture is such a great store! I love the bed frame I purchased, it is such great quality!

Great product and excellent service. I found exactly what I wanted!

Zach was super helpful, very transparent and easy to work with. We left satisfied! Thank you for your help and expertise.

We were greeted promptly and courteously. The salesperson understood what we needed and where to locate it in the showroom. We were shown several options so we were able to make an informed decision. She knew the options available to us that would comply with our needs. She has a congenial personality and we would highly recommend Jeanette Suaza and Ashley furniture for any and all of your furniture needs.

Very accommodating salespersons, Christine and Kristina, and store manager, Keith. Answered all of our questions. Very knowledgeable. Can’t wait to receive our delivery.

Sales team is very professional and management does everything to make sure you are satisfied with the service provided!

Great quality stuff. Delivery was smooth, the pieces are exactly what I wanted and I'm very happy.

Visited store on Friday pick out loveseat to purchase then after giving all info we were told a delivery charge. Then we were told if we purchased it the next day it would be free delivery. We came back on Saturday to buy. After again giving all info we were told that a delivery charge of $150. Would be applied because we had to spend $1500. And that we should go and find some for $100. To makeup differences. Asked why we were not told this yesterday she said she was not aware and just found out. I was very upset at this point. Told her to forget it. She then went to her boss and told us they would take off delivery. Bought Loveseat and was told a receipt would be sent to me by email. That will be 2 WEEKS on Saturday and I have NOT received the receipt. I guess I will have to call or go back and request the receipt. My Credit Card was charged they didn’t forget that. Lack of communication between staff and Management. All and All a very unpleasant experience.

Do not buy from Ashley or City furniture!! After 5 months and 9 days off work for redeliveries of broken furniture, attempted repairs (three of the deliveries were a NO SHOW and no call to explain from the drivers!! Horrible experience! Ashley/city corporate is the worst company I have ever done business with!!

Jeannette was absolutely on task, knowledgeable and my transaction was quick just as I had hoped for.

Saleswoman Janette Suaza and Manager were very courteous, knowledgeable about all their products. Mrs. Suaza was very patient and unhurried in helping us make our decision on the furniture we purchased. Her explanations on all aspects of the purchased items was detailed and easily understandable.Would recommend her for all your furniture needs, without reservations.

Was impressed with the salesman, took the time to show us the difference in everything we had to look at. Didn't pressure us into anything, told us what to expect for delivery time. Was very pleased.

WARNING!!! DO NOT shop at City Furniture. DO NOT fall victim to this Fraudulent business. We have received 4 of 5 damaged piece of furniture in the past couple months from them. The concerning factor is the packaging was not damaged at all. One piece in particular looked as if it was dropped on a corner and broken beyond repair although it was packaged very securely. Upon further inspection, the piece looks as if it was refinished with a much darker paint than it is supposed to be. When opening the drawer it is apparent there are two different colors from the face of the piece and the inside of the drawer. We reached out to City Furniture about this issue and they forwarded me to a customer service representative that informed me they do not have a return policy and they can only send a replacement that is not available for 3 months or we can select something else in stock. The next piece I unboxed was better structurally but the finish was much worse and interestingly had dust covering the legs. Again, the packaging was immaculate. There were parts that had previous damage that were attempted to repair. One side casing had some large bubbles. For this piece City Furniture initially wanted to send out a technician to repair the table but when you purchase new furniture, you expect to actually have new furniture and the eventually agree to send out a replacement. Upon unboxing the replacement it was the same story all over again and I refused to accept it from the delivery driver. This company is selling refurbished and damaged goods for the price of new and are trapping their customers by not allowing returns offering store credit or attempting to repair the damages. What kind of retail store does not have a return policy, especially on damaged goods? This is fraud. I know times are hard but after reading more of the previous reviews on Yelp, it seem that this has been going on for some time now. This is not an honest business. Someone will reply to this review from City by copying and pasting the same response from the other bad reviews attempting to resolve this but nothing will happen and it will continue to happen to others. Again, DO NOT fall victim to this Fraudulent business. Upon typing this review, we received a phone call from City Furniture specifically stating that a refund cannot be made. That is their way of handling this situation.

Chris was wonderful to work with and we’ll shop here again specifically through Chris.

Been waiting two weeks no update no tracking can’t reach anyone they got their money though!

Extremely comfortable sales experience and smooth delivery. Love our new furniture.

Very good service. Staff is very helpful and attentive to the needs of every customer and is dedicated to helping you find what you want and need

The shopping was fine and the sales clerk very knowledgeable and pleasant. Their delivery stinks. The City Furniture drivers that delivered a $1200.00 sofa actually through off the truck onto the parking lot. One of them was very arrogant and accused me of being disrespectful because I hollered at them. They put it back on the truck and left. I will follow with an update.

Our sales person Chelsea was very helpful without hovering or being pushy. She explained our options clearly and we felt comfortable making our purchase now, even though we don't need the items until our house is completed. Hopefully the follow up will be as good as our initial experience.

Poorest quality better off going to a second hand store. They are not able to accommodate you on complaints. They really need to step

Furniture was received damaged

My salesman was very friendly. The store was welcoming and I found what I was looking for easily. The price was great for the value. I'll be going back again soon for my other rooms furnishings.

Chelsea was very pleasant and helpful!

Matthew , our salesman, was extremely professional and personable . The barstools are exactly what I was looking for. I can’t wait for them to be delivered on Wednesday which is only 3 days from now!

Jeanette was amazing. She managed to help us get everything readily available in stock! Such a relief! Great social distance and masking as well. I really appreciate that. We will be back.

Just didn't have what I need. The sales people were great. They left us alone

Great value on some beautiful pillows!

Jeanette is a consummate professional, and a lot of fun too! She quickly understood our needs and steered us in the right direction. We are happy with our purchases. This was one of the best shopping experiences we have ever had

Always have a great experience working with the sales associates, Jeanett and Matt at Ashley/ City furniture.

We had a marvelous experience at Ashley Furniture in Vero Beach . We met with Jeannie who spent multiple days assisting us with furniture for our new home. She was always helpful but never pushy. She supported our ideas but was really great at showing us complimentary options. She has a positive attitude, knowledge of their products and a great eye for details. We are forever grateful for her help..

Nice furniture, purchased couch, recliner, coffee and end tables, dining room table and chairs, plus pictures and knick knacks. Our salesman John Clements was very personable, patient and very informative. Thank you John for helping us.

Future store.

From the moment I walked in it was a great experience, the gentleman that greeted me Zack was great, he asked if I was looking at anything specific, said to go and browse and there was no pushiness, he helped me look for exactly what I wanted every step of the way and I’m a proud owner of a brand new king size bedroom set :)) great price and great quality furniture. Thank you Zack and thank you Ashley Furniture/City Furniture

Ask for Kristen she was amazing. Took into consideration what my needs were and made it work into my budget. I need more space in my house so I can shop here again.

Need better selections

Was looking for 'City Furniture' store but wasn't impressed. Funny how the store is split. Ashley seems to have stronger quality material.

Very nice store. Daron , was awesome. Very polite, friendly, very knowledgeable about Ashley merchandise. The whole experience was very positive. We will definitely go back

Chris Donahue was beyond our expectations. Polite, patient, knowledgeable… kudos for Chris!

The salesperson was very knowledgeable and helpful. Pleasant experience

Helpful, no pressure sales. Great service. Lots of furniture to choose from. Would recommend.

John was delightful to work with in the showroom and via phone when placing the order. He communicated great detail at every juncture in our transaction.

I am not too impressed with Ashley Furniture. I realize that due to COVID production stopped. However, production should have picked back up by now. I ordered sofa back in March 2021 and I'm still waiting for it. First they said May 25th. Then July, now Aug. They are charging me monthly for my payments on an item that I still do not have.

Not enough selection

Kristen in Vero Beach is the best!!!! Wonderful service and patience!

Everything you buy is the name not the quality

THE BEST PLACE FOR FURNITURE AND SUCH AMAZING PEOPLE THEY TREAT YOU LIKE FAMILY. THANK YOU ALL SO MUCH!!!!!

John Clements was a great salesperson who was professional, knowledgeable and efficient. Great job!

Nice store, good location, high prices

Today I purchased a bedroom suite from Ashley Furniture in Vero Beach and was very impressed with the quality of the furniture. To make it even a better experience I had a very sweet and knowledgeable young sales lady named Kristen McCall. Excited about my purchase and definitely appreciated the excellent sales experience, with no pressure, just great customer service.

Great selection and service. Our salesman, Chris Donohue, was fantastic. He was helpful and fun. We would definitely recommend shopping at Ashley and ask for Chris!

Excellent service. Very knowledgeable. Quite a pleasant experience with Daron Miller, sales rep.

Great prices

Great service. Great selection and really top notch help and suggestions. Jeanette was really knowledgeable and it never felt like she was pushing sales or up selling. And Magan came in and really helped me in terms of choosing the right selection and making the whole process as easy as possible.

Appreciate the staff and customer service in the store.I was told they will pick up your old mattress that you are replacing, clean and donate.Except the two guys who brought me my new mattress didn't want to pick up my old matress. They told me they will take my old mattress only if it was in good condition. But if my old mattress is in good condition then why would I buy a new one? Anyway I wouldn't take no for an answer!

Nice selection of furniture to browse. Plenty of staff to help but not bothersome. Zach did a great job of helping me find a nice dining set.

Staff was amazing, bought a bed, dresser, and couch from Christian. Will be back for more stuff soon!

Walked out after being told to wear a mask, We don't have a mask mandate here anymore, lost another customer. I wonder why the parking lot is empty..

After looking all over we walked into Ashley and the salesman took us directly to what we have been looking for. The price was right the look was fabulous. I am a very satisfied customer

Just like my wife posted earlier this is our entire order that was delivered to us. We declined the order and they insisted we keep the furniture or we wouldn't have another delivery for at least a month. Come to find out the delivery guys THE ONES WHO WORK FOR THE CITY FURNITURE/ASHLEY HOMESTORE told us they would have someone here on Monday. We have called and emailed and started claims and called more to get nothing more than maybe 6-8 weeks someone will possibly come and at least put the table together and see if they can fix/repair the other damaged items. You have caused our family so much grief and stress with no reguards to how much of an impact this makes on a family. Even better though. Even though all this has happened I still have to pay my credit card bill even though I can't use anything I actually purchased.

I have called for DAYs, I have sent emails I have comment and contacted through Facebook and I haven’t heard a single word back from anyone. My husband and I took out a large credit card line with them on Friday. Wanted to redo a lot of furniture in the house and started off with our dinning room. We ordered a dinning table, chairs, bench and a server. All items were delivered that Sunday but many items are damaged and our kitchen table isn’t even put together! We refused the items at delivery but the guys wouldn’t allow us to send it back. Kept saying if we sent it back it’ll take up to a month to get this fixed he took pictures of the damages and told me someone would be with us on Monday to fix/replace items. 2 chairs came in with 1 leg noticeably shorter than the other 3. 2 chairs had dirty stains on the seats, the bench has a chunk of wood missing on the leg and another dirt smudge on the top, my dining room table is SITTING IN PIECES in my dining room. My kids currently eat on the floor or standing up in the kitchen. Homework is done on the floor or standing up in the kitchen. We just got this house so we don’t have desks and stuff yet so our kitchen table was the hub for all of this. The server that was delivered is a beautiful dark dark dark espresso color but had a large smudge on the top where you see the pale wood showing through. No one is returning our calls or emails or our claim we made. The delivery guys literally lied to us because they didn’t want to reload the furniture. Once they get their money they don’t care. They don’t care about my kids, they don’t care how much money we paid. All they care about is the fact they got their $$ to be so excited about ordering something to being heartbroken and in tears over it for days and stressed out. I just don’t get how a company can care so little about the families that purchase from them.

Great service .. top notch salesman !

Actually I didn't make a decision on a purchase but wanted to acknowledge the great customer service I received from Megan. She was courteous and informative about the furniture. I'll definitely seek her out when I've made my decision.

Sarah was excellent, very organized, and personable!

Got exactly what I was looking for .Elijah was very helpful and knowledgeable.Great buys

Excellent service and merchandise!

The guys who delivered were my living room.furniture were great

It was the best by far. Our sales woman Meghan was outstanding! She literally helped us from beginning to end. As soon as we walked through the door she came with a smile and a helping hand. Found our bed and our daughter’s bed and mattress within the hour. Would definitely recommend everyone looking for furniture to go to Ashley and find Meghan, you won’t be disappointed.

John was great, found us the perfect mattress at a great price. Thank you for taking such good care of us during our visit. Susan and Mr. Carroll

Thank you Kristin for taking care of my small sale to expand my sectional!

I really recommend my sales person, her name is Megan. She's really good and very helpful.

Truly appreciate Zack's professional service!

Sales person was big help

My fiancé and I recently moved to Vero Beach from the Midwest and brought nothing but our clothes. We purchased living room, dining room, and office furniture from Ashley totaling well over $5,000. When we purchased the items in-store mid July we were not told that most were on back order. Since then, we have had 8 separate delivery dates schedule because no one shows up for the appointment. Beyond being angry that we had no where to sit, eat, or work in our home, I took off work to be available for the deliveries and was never notified by anyone at Ashley that no one would be coming. Had we known that we would be without furniture for 3+ months we never would have purchased the items we did from Ashley. We are still missing furniture. Additionally, a bench that we ordered ripped the first time we used it. For what we paid in that store I really expected better quality and MUCH better customer service. No communication. The sales rep was very “helpful” when we were racking up a bill for his commission but we have been left feeling robbed. EDIT 2/5/2021 I wanted to follow up my review above that I posted 4 months ago and say that we have still not received a replacement for the ripped bench which we reported to the customer care in October. We had a delivery scheduled for November, that no one showed up for. I rescheduled for December and no one showed up. I understand that Covid has made deliveries unpredictable, what I cannot understand is why no one at the Ashley store is able to communicate to me what is going on. They have my money yet I have never been informed about when I will receive my order and it has now been 7 months. When something doesn’t get delivered I call the store to ask why and reschedule. No one has followed up with me since the day they swiped my card. HORRIBLE BUSINESS PRACTICES. DO NOT WASTE YOUR TIME OR MONEY HERE. LOW QUALITY FURNITURE AND BOTTOM OF THE BARREL SERVICE. Take some responsibility for your mess of a company here in Vero Beach. Do better.

No big selections

We ordered our furniture at Ashley in September and we would get calls that there had been a delay in the shipment. Mid January was the final delay and we cancelled the order, and went next door to RoomsToGo where we ordered and got the furniture in 3 weeks.

WHAT A RIP-OFF!!! Purchased a sofa and paid extra for in home service. Purchased sofa July 2020. Reported problem with recliner zin August and inspector came out. Ordered parts. Six months later February 2021 and we are sitting lopsided. Have made 6 pone calls trip to store 2 inspections lots of promises And no results. Please come get broken down sofa and return my money. After 6 months you would think I could get some results. Don’t tell me to call anyone else it is useless.

Christian was our sales person and he was very helpful and informative. It was a great experience.

Today was a great furniture buying experience and our sales person Chris was easy to work with. Can’t wait to get our new chair. And we are thinking about a new mattress the ones we were shown were excellent. Hope we can get our chair sooner then mid March if possible.

Great delivery service. The truck arrived on time and 3 pieces of lage bedroom furniture was in place in just a few minutes. The delivery team was polite and professional.

Daron was very helpful and exceeded my expectations. He kept in contact with me as I was looking to purchase new living room furniture and informed me of upcoming sales!

Great service. Great Product. Smooth process getting my purchase. Nick in Vero Beach was on point. Thanks.

Sales service was great Darron was great salesperson even came in on day off Will post again after delivery

Ashley furniture in Vero Beach did a great job for us. I recommend them highly

Buyer Beware - Please do not trust this Vero Beach, FL - Ashley HomeStore with your Credit Card, unless you want to have additional and unauthorized items fraudulently added to your bill/charge and artfully hidden from you on their sales (MV) associates' iPad. We fell victims to this scam near close of business on Saturday night November 14, 2020. They even had forged signatures on the documents. (Sales invoice #641071). Just hours later the fraud perpetrated on us was discovered by us, so early the following morning we cancelled the Order in writing, and requested a full refund in writing. However even today, five (5) weeks later December 21, 2020, the refund of one thousand eight hundred eighty-two dollars and seventy-two cents ($1,882.74), has not been credited back to our Credit Card. Please beware of the scammers in this Store. You will be ripped off and have to pay your credit card, and also the interest charges on the funds looted from you.

Great Furniture. Customer service from John C. was amazing!

Doen't have what we're looking for.We don't have the same taste in furniture.

Great place to shop, great furniture, great sales team. Managers were especially helpful !!! Love my new credenza!!!! Thank you Ashley Home / City Furniture !!!

Kristin was so helpful. It’s been so difficult getting furniture delivered because of Covid. After getting news I would have to wait until mid January for a sectional I purchased at Rooms to Go, I ran next door to Ashley’s and got an even better sectional to be delivered in a week. And the price was great! I couldn’t be happier with the customer service and prices and availability here.

Great service 👍

Beautiful furniture,excellent delivery.very professional. Sales was great. Bruce

Loved the furniture. Delivery was awful!! Ended up canceling delivery!😟

Excellent customer service, Sarah Nichols was extremely helpful.

Several telephone calls and messages to Ashley HomeStore all for naught. Spent several thousand dollars on furniture just to have this bed frame break after a few short months. Worst part of all - I'm still paying for it and my oldest daughter is sleeping on the floor. Ashley HomeStore has ignored calls and messages. Maybe they'll notice if I file a deceptive practices claim against them in the county court... William E. Lewis Jr. Vero Beach, Florida.

Staff was extremely helpful and kind. They made sure I found what I wanted and made all deals and policies extremely clear.

Was there for a trump parade did not shop there

Excellent customer service!

Christiano was a straightforward and friendly salesman. Bought a great sectional for an honest price. The whole process was painless.

Wasteful

Kristin was our sales associate at the Vero Beach location and she was Amazing. We went in looking for new living room furniture and almost 3 hrs later and only after sitting on every couch/recliner no less than 3 times each we finally decided on 4 beautiful pcs of new furniture for our living room. I just love Ashleys and will continue to shop there for all my family's furniture needs in the future. Thank you again Kristen, your patience and willingness to help in every way made our visit an enjoyable one. C&C McClain

Great furniture, excellent service and fast delivery!

Kristen M. (salesperson) is professional, personable, and helpful....we’re happy we bought from Ashley HomeStore!

I had the pleasure of dealing with saleswoman, Sarah, in the Vero Beach, FL store. She was very personable and, although new to the job, she gave me a tour through the showroom, and provided me with all the information I needed to make a purchase. The delivery and set up went perfectly. And, the lounge chair I bought for my mom, who is 90 years old, fir her like a glove and has made her very happy. Couldn't have asked for more, and will definitely shop there again.

I had a very sad experience with this furniture store. The customer service is really lacking in trying to make the problem right. They have a no return or exchange policy and thats at the corporate level. I will not shop this chain of furniture store ever again and would suggest others to avoid it like covid 19. They could have done way more for us but chose not to.

UPDATE: They worked with me and replaced my broken chest of drawers with a brand new one. I added stars to this review and thank you very much for making it right! I am a first time customer and unfortunately a last time customer, as well. I dealt with Amit Sharma at this location who gave me his card with an incorrect phone extension on it, so I couldn't contact him directly when my chest of drawers arrived damaged. I then called the main line that same day of delivery - Saturday (luckily, because you only have 48 hours to submit a claim and the main number is closed on Sundays) to tell them what was wrong within their short timeframe. I spoke to a very nice gentleman named, Tafari who told me that I should be hearing from their partner repair shop "reliable furniture services" but it has been 5 weeks with no word still. I went to this Ashley's location because I was recommended there by my mother who I had been visiting at the time. I will not be returning to ANY Ashley furniture store now. I feel ripped off and ignored. Poor customer service once they get your money, in my opinion. Don't get screwed over like I did (even though I followed their own rules)!

Great service. Christian was very professional and helpful.

Fully felt safe in the store with Covid-19 procedures in place. Nice friendly folks, no pressure, good selection.

John Clements was great!! Understood exactly what I wanted, very patient with my mother and I, answered all our questions to the best of his ability, professional and tried to save me money!

Great Labor Day Sale Prices

Once again the folks at Ashley did an amazing job! They are both professional and fun to work with. Had my eye on a recliner there for a long time, and they made my buying experience easy-Peary. Thanks so much !

Please consider Alvin Swoope for your sales assist. He catered to us with knowledge, clarity and integrity 100 percent! I will be using Rebecca for interior design at his recommendation.

Alvin made me experience easy and painless. He was very informative and helpful. I have used other furniture stores but will only be using Ashley because of Alvin. Great store

I went in today w/ my 89yr old mother to shop for a recliner & lift chair. The sales man Darean was very knowledgeable, helpful & patient with us!! Excellent experience!!

Fast and great service. Got what we saw on your website and free delivery. Will shop there again.

The associates are very professional and the service is great

Excellent selection, well spaced out and organized, and very attentive and friendly customer service. I never felt hassled but when I needed assistance, my sales rep was readily available and accommodating.

Great salesperson great products. Found just what I was looking for in bed.

My visit to Ashley HomeStore today was my 1st experience with this company. From the moment my 2-year old and I entered the store, we were greeted by Sarah N. Her presence was inviting, warm, and professional. Sarah’s patience and willingness to educate me about their hybrid store (Ashley & City Furniture), the current offers, and her follow-up stood out most to me. Last week, I walked into another company’s furniture store, ready to purchase but the staff’s lackluster customer service and complete disregard of my presence is what turned me away. Because of Sarah’s high level of customer service and actual interest in my needs, Ashley HomeStore gained a new customer today! Thank you for everything, Sarah! M. Johnson

Went to the store looking for a accent bench , was a little disappointed I couldn't get it today . Sarah was very helpful and ordered for us to be delivered to my house , also matched the online price . We are building a new house and found a couch which we will get at a later date , closer to the completion of the house.

Awesome service. Manager was very helpful. Product was more than satisfactory.

Alvin Swoope was incredibly helpful and patient with the entire process. I felt very comfortable from the initial introduction through the conclusions of my significant purchase.

The manager at the Vero Beach store has been very professional, nice and kind. Nick Terapak and Jeanette Suaza are the BEST!!

😁

Wow, the guys that delivered to us were great, very friendly, they were very carefull and respectful. Too thumbs up Ashley.👍

Services is fast and politeness

Sales person met us with a smile. The well dressed young gentleman helped w our purchase of a recliner. Very professional.

Just bought a set a month ago, it's sagging on one side. Called them, they send a person out for inspection. He agreed that at least they should change the cushions but the company called and recanted the offer. We have to get cushios or blankets to fill the sagging area. Even the inspector said it's defective. We were hoping for a fair solution but I guess they're just like all other furniture companies, over promise and under deliver.

Jeanette Suaza, Sales Associative was extremely knowledgeable and great personality. She was very attentive to our needs and gave examples in how to design our living space. GM, Brayden was helpful and awesome customer services Wonderful experience in shopping at Vero Beach location Thank you both! Best regards, Michelle & Enrique

Always greeted at entry by cordial agents without pressure. Agents very helpful with information. Straight forward answers to questions. Consistent help from all at store. Prices were reasonable for quality of furniture. Pleasant experiences over 4 visits to review merchandise.

Good service, prices & beautiful furniture

Very very good helpful attentive and pleasant will recommend family and friends

It was a beautiful place. Well decorated. Pleasant sales person.

A very pleasant experience, Thomas was there to answer all my questions, but never hovered. My purchase was price-matched and included free delivery. Woo-hoo!

Great as always!

Great service, could not be more helpful.

This was our second time buying from Ashley. Both times we were treated with friendliness and professionalism. All parts of the deal were explained in detail by the knowledgeable salesman. We will buy from them again and recommend them to our friends.

Great store and company! One stop shop! Awesome sales team and management!!!

Not the way it use to be

We worked with Sean O'Brien at the Vero Beach store on Nov 30th. He was so incredibly helpful! From answering our initial questions over the phone to the informative one-on-one attention in person, we got all of the information we needed. That same day, we bought a bedroom set and a mattress and it was delivered perfectly a week later! The staff at the store and the delivery and assembly guys were all great. We will definitely consider returning any time we need more furniture!

Ashley greeted us with a smile and after a brief description of what we were looking for she got us to exactly what we came in for. Super nice and knew her product. A pleasure to work with.

Good prices and the place is huge!

Very happy with my experience- quality and selection was very good.

The staff was very helpful and friendly. Jerry assisted us in making our purchase and was knowledgeable about the product. This is our fourth time buying from Ashley and we will definitely be back in the future

Lauren made the purchase super quick and easy.

Great customer service

A huge shout out to Lauren in the Vero Beach store. Lauren is extremely professional, with an amazing personality. Our furniture was delivered on time without any damages and no matter how many times we’ve called she always took our phone call and eased out anxiety. Also, her manager personally came out to my residence and set up the slats for our bed. Shops there people and ask for Lauren.

Good values - this store is combined with City Furniture

(Translated by Google) There are furniture beauties (Original) Hay bellezas de furniture

Absolutely horrible customer service! I will be seeking to return the entire bedroom set as only part was delivered when promised, the rest I’m expected to wait another 6 weeks, and I only found that out because I called and asked. Terrible experience for me. Fool me once shame on you. Fool me twice shame on me. Not going back there.

At the time we entered the store we were greeted by Jeanette who asked the right questions in order to help us. We were helped by Lauren to finish the transaction, she was professional, very helpful and of course very knowledgeable of the items we needed. Closing the sale she explained return policy and delivery options of the items, as well as finance options. Thank you Lauren for your great help. Overall we are very pleased of the great service received .

Great experience love my 70th birthday recliner chair. Will definitely do business again.

Great products for a great price! Jeanette was so helpful and made it a great experience!

We placed an order 8/4/2019 All pieces will not be available till December/ has been rescheduled 2 times. I have been ask for a downpayment and the GM changed the story after the complaint stated that he ask for delivery and taxes paid at front.

My husband Richard and I decided to redo our bedroom this past weekend and stopped at Ashley Furniture in Vero Beach to look at various options. Our sales representative, Jeanette Suaza, spent hours showing us a number of styles and we decided on a lovely Queen set that included a bed with a storage frame, a dresser, and two night tables. Jeanette was knowledgeable, pleasant, patient and easy to work with. She guided us through the available financing choices and also showed us many mattresses. We decided to buy the bed set, but wanted to explore other stores until we made a mattress decision. We left the store and stopped for a soda and a bite to eat. While there, we decided that rather than going to a number of Mattress outlets we would put out faith in Jeanette and return to Ashley to buy the Beautyrest model that I had selected with Jeanette's help. We went back and added the mattress and a bunky board to our bed set order. We are so happy that we stopped at Ashley and found the perfect solution to our bedroom do-over. Susan Esteves

Lauren, our salesperson was very knowledgeable about the products we purchased. She wasn’t the typical pushy salesperson. She was very accommodating and explained everything exceptionally well. Lauren was a pleasure to work with.

Big show room, lovely people to work with but tough getting financing.

We are quite pleased with our purchase and the entire shopping process. Jeffrey and his general manager were knowledgeable, professional and courteous throughout our visit.

Huge selection and very helpful sales team!

Kimberly was super helpful and knowledgeable. We will be back

Patty was super helpful very knowledgeable and help me make a decision on the table that I was actually looking for

Sarah was very helpful and got the process done quickly and easily. Just the way I wanted it. Selection came very easily. We were prepared to comparison shop, with prices and selection....we just shopped. Everything was in stock and delivered right when we wanted it. Thanks.

Anthony was awesome to work with in purchasing my furniture. He was very knowledgeable, patient and thorough. Very pleasant experience

I was in Florida for the 4th of July and decided to visit Ashley because I needed a couch for my apartment in NYC. I was able to test out some couchs before ordering one online. The salesman, also the store manager, was very patient and took me around the store. He wasn't able to order the couch from his store in Vero and ship it to Fresh Meadows, so I ordered it online. I ordered it online and chose a delivery date for Friday the 12th of July. I scheduled my day off to receive the delivery and stupid me slept through the delivery time so the delivery truck left. I had to reschedule a second delivery which cost my another $79.99. I take the blame on this one.

Update 1: I contacted Kate per the response from owner below. They have promised to replace 2 of the 3 sections of the sectional with premium delivery. Once completed this will resolve my issue and at that time I will update my review again and increase the "stars" Original Review: My sales person is the only reason I'm leaving 2 stars... she was awesome... as was the value for what i bought. However, the delivery guys sucked... they damaged 2 of the 3 pieces of the sectional "shoving them through my door" and when they left they left my door and my patio door open forcing me to chase my 4 huskies all over the neighborhood. I called customer service upon discovery of the damage done to the new couch on delivery and now 5 days later i still haven't heard from anyone on a way to remedy the situation. i'm on the verge of disputing the charge for the purchase

EXCELLENT SERVICE

Jeanette Sauza was so helpful with my sectional purchase. She helped create a one of a kind sofa for my space after showing me every option in store. I would recommend her and Ashley Home Store for any furniture needs and I will be seeing her in the future when I outgrow this space!

We purchased a new bed set here for our new home over a year ago or so and love the furniture! The material is solid and we have had zero issues with it. The delivery team installed in minutes and it was a very simple process. The only reason it is not getting 5 stars is because when we financed the furniture, we were told there is no interest being charged so we gladly accepted. A year later, they are telling us we must pay it off now or they are adding interest to it. We never missed a payment and always paid a few dollars over the payment amount. We ended up paying it off instead of the payments, but they should have been more clear when offering zero interest on payments.

(Translated by Google) Jeanette Suaza attended to us Super thanks (Original) Jeanette Suaza Nos atendió Súper mil gracias

Nick was awesome! Don’t shop any where else in vero it’s not worth it.

Best shopping experience ever! I called earlier in the day to ask about the sofa we were looking for and spoke to Nick. He was very helpful & as my husband was working until 6pm (past the end of Nick's shift) said he would set up a profile for me & hand it over to his manager, Sean, so we could be helped that evening. As soon as we spoke with Sean our profile was set & he was able to make suggestions based on our preferences. We were totally satisfied with the quality & quantity of service provided. Nick & Sean are amazing professionals & helped us find a wonderful piece! Thank you!

Great customer service. Also pleased with delivery service and product. I will continue to use them for future purchases.

Wow. Thank you Anthony for the great customer service!

Ordered furniture from this company only to be called 10 days later to be told a piece was on back order! Long story short they offered a $50 refund for the wait! After over a month of waiting we were forced to cancel the order and select new items for delivery and were refused the $50 because we did not wait for a back ordered piece that when we initially purchased were not made aware! Never again! Gave another star because they did reach out to rectify the situation! All though it was supposed to be a $50 refund but they gave me a $50 store credit!

Jeanette is s super sales person. All sales personnel should aspire to be as genuinely helpful and respectful as she is. I am lucky to have her taking care of us.

Very pleased with our new table.

Great sales & delivery

My purchase was easy and fast. Sales associate was so sweet! Delivered the next day. Delivery personal were very nice.

My sales associate was fabulous. The delivery team did a great job. They showed up when they were supposed to. That called ahead of time period and I love my new furniture.

They should take a bit more time assembling their display pieces. None of them lined up. Horrible presentation

Anthony is the most knowledgeable professional and sincere salesman I have ever dealt with. A real credit to Ashley furnishings and a real pleasure to work with.

**UPDATE 2: I was very surprised to receive a response to my review. I followed up with an email and received great customer service. I was able to replace my furniture since I had purchased the warranty. Unfortunately, they did not have the same set I had originally purchased, but I was able to choose something else and had a credit to purchase additional patio furniture. I have to say that while all of this has been very frustrating, the customer service that I received throughout the process was exceptional. **UPDATE: While we had a pleasant shopping experience, that is where the pleasant part of this experience ends. We bought a leather sofa, loveseat and recliner. The loveseat had to be replaced 5 times due to defects. Twice they brought a loveseat with no tags. One of those was the original one we had sent back! Now, less than a year later, the loveseat already has a noticeable place where the "leather" has peeled off. The leather is so extremely thin it has peeled back. So disappointing. We did purchase the furniture protection, so we will see if they honor it. We are so disappointed. We will never shop here again, and we warn others not to shop there as well. The furniture is way overpriced for the low quality. **Robert was very knowledgeable and extremely helpful. We had a wonderful shopping experience and would definitely recommend this store.

Quick and easy when it came to making the purchase. The sales team let us be and really sit and try out the furniture.

Anthony was very knowledgeable and helpful!

I've never been there

Jeanette was such a great help with finding the perfect piece of furniture for our son's room. I loved working with her!!

Nice store. Confusing sale items. You can't pick up you have to hire a license mover? I never heard that before. Sounded a little scammy

Ask for Jennette Suaza! She was perfect amount of helpful.

Great place to shop for furniture. Staff are very knowledgeable, friendly, and professional. Furniture selection is huge and prices are reasonable. I highly recommend.

LOVE LOVE THEIR FURNITURE IT'S DEFINITELY WORTH CHECKING IT OUT

Lady at vero store, horrible can't get our order right 😒😒

Great, customer first oriented company, from management right down to delivery, a great experience!

I would give zero stars if I could. The worst customer service I've ever experienced. My family recently purchased a new home and bought a new living room set and beds from this Ashley location. My parents spoke to several store associates who promised delivery multiple times throughout the week, and the furniture has yet to show up. We had family coming in from out of town, with no beds to sleep on. We even had to book a hotel room. We are on yet another promised time window for delivery, supposedly from 2-5pm, and again we get a call and say it will actually be 6:45pm. Which is ruining our family dinner (the third time this week), not too mention we've been sitting around for hours waiting for them (again, for the third time this week). Every call we're met with clueless, apathetic store associates who tell us different things every time. As someone who is about to purchase a home herself (and has a lot of friends in the house-buying stage), I would never recommend any Ashley location in the U.S.

I purchased a entertainment sent which has been delivered now 8 times and they still keep sending damaged furniture and when you speak to supervisors or customer service all they want to give you is 75 dollars although they already have the 3400 I paid there customer service and delivery guys are a joke there rude and very disrespectful how this company is still in business is beyond me and yet I am still fighting to get the correct hutch with no damage I wouldn’t recommend anyone to buy from this store! Take your money and run!

I dare Not walk in this store again!... Worse than car salesman: Here "let me hand you over to a sales rep. that has absolutely No idea what we sell, or how to look it up in their own sales system"... My cell phone is faster & smarter enough to tell me 'leave this store QUICK'! (Does Zero stars mean anything?)

Our salesperson was very helpful. She allowed us to look around with no pressure and was able to help us find the perfect table.

Excellent Customer Service and the salesperson was able to find exactly what I was looking for..

Love the level of service from the showroom to the delivery it was one of the best consumer experiences of my life

Professional staff Nice design item Delivered on time