Ashley Store | Vero Beach, FL 32966

We wanted to purchase a piece of furniture but weren't allowed because we wanted to pick it up ourselves instead of paying a delivery fee. We have always picked up our own furniture from local area furniture stores. ( over 30 yrs) Rooms to Go and Badcocks. We will never step foot in Ashley's again! Major disappointment!

Knowledgeable helpful and concise.

Mr. Miller was very helpful!! They took very good care of us.. Ashley has gained a Customer & I will recommend Ashley & Mr Miller to Everyone!! Thank you for an Awesome experience

We needed a new sofa and oversized chair for our family room. We had purchased a leather couch and loveseat from Rooms to Go four years ago and both were falling apart. We learned too late that the “genuine leather “ furniture we had paid an outrageous price for was, in actuality “ bonded leather.” No wonder it fell apart. So, aside from the decision not to ever buy anything else from RTG, we decided to try Ashley Furniture and again, buy locally. Upon arriving at the local Ashley Store, we were very impressed with the lack of “hovering “ used by our salesman, Daron Miller. He introduced himself and said he’d be happy to answer any questions we might have and then left us alone to shop. Big difference from Rooms to Go. Their salespeople descended upon us like locusts and never left our sides for the duration of our visit. Needless to say, we prefer to shop at Ashley Furniture. No hassle - really! We found three collections that we were interested in and asked Daron some questions about upkeep, durability, etc. We were looking for a microfiber material, due primarily to the fact that my daughter and son-in-law had purchased a microfiber sectional for Ashley in Ft Lauderdale and were very pleased with it. The exact collection we chose was not on the showroom floor in the color we preferred, but it would be available in a few days. That evening, Daron emailed me a message with photos of the three collections we had picked out with prices. Three days later he notified us that the collection we wanted in the color we picked out had been delivered to the store early. So, we decided to go back to the store and close the deal. This was one of the easiest furniture purchases I’ve ever made. This happened because Daron and his partner Desi both knew their product line and didn’t try to sell us something we didn’t want. Plus, they’re both genuinely good people who are more interested in making the customer happy than making a buck! We may not need more furniture in the near future, but when we do, Ashley Furniture will be our first choice.

great services . :)

Great salesperson. Very helpful. Wasn’t buying today but received a great deal from Gina

Jeanette at the Vero Beach Florida store was so helpful! Great experience and easy purchase!

Chris was our salesperson.Very knowledgeable and helpful.Very nice selection of mattresses and prices.

Kristina was very helpful with her advice and in offering suggestions. I'd do business with her again.

Had a great experience. The team was very attentive and helped me with all my questions. Got a living room and dining room in record time.

Great service, friendly sales people. Easy delivery the next day. Everyone we interacted with was helpful and invested in giving great service. Highly recommend!

Frank was excellent and I will look for him next time I shop at City

Stackable beds were ordered and delivered, and all the screws were not screwed in one of the beds. The railing was also not installed on the other bed. I emailed the sales associate who handled the order almost 2 weeks ago about the issues and included pictures, but I still have not received a response. I and my mom have also tried the store with no answer. Don't tell people to contact you if you're having issues, and when they do, you don't respond.

Can't do returns if you purchase in store but you can if you purchase on line. I find that ridiculous. We will never purchase anything from Ashley furniture ever again. Very disappointed .

Fabulously modern-glam & chic. Love it! City Furniture/Ashley always gives me the modern look I want. My parents have used them for years. Not only stunning but good quality and quality matters.

I ordered the madden nightstands for my bedroom, I love them!!! I highly recommend the Vero beach location they are all awesome. 😃

Gayle, our salesperson was very knowledgeable, courteous and helpful with our project choices. She wasn't pushy at all. Very pleasant experience.

Frank was very helpful!! nice and yet professional.

**Update 6/21/2023** After 7 months the love seat is fixed. Their warranty dept. said the manufacturer had trouble getting the parts. So when the part arrived, I googled it....Amazon has a ton available for $15. Just better off doing the repair myself next time. Updated to 3 stars because it didn't cost anything, and the couches are fairly comfortable. Warranty Service needs some TLC though** Be warned if you ever have to have something repaired! Been waiting for almost 7 months now for a power supply. Couch stopped working in Nov. 22, within the 1yr warranty period, called they came out and inspected it on 11/8, found the problem. Didn't place the 'repair' order until December, ETA of Feb'23.... called in Feb and I was told, nope it's 3 mo waiting period once order was placed (which was Dec), call back in March. Called back in March, oops, delayed until May. Eta May 24 for repair, we received a single part did not hear from them, and it seemed like the wrong part. Called May 25, find out that we need a second part....no ETA....on the phone with them right now and still no ETA. What a cluster. Do not recommend buying.

Very nice store, friendly and knowledgeable staff.

Love this store, and sales people, and of course the manager

A lot of furniture to browse and Gayle is great!

Went looking for a bed, Frank was our associate. We previously bought furniture here before, and we met Frank. Was wonderful to work with. Once again he guided us in the right direction. Thanks Frank and Ashley Furniture have having great employees.

Quick convenient order process. Delivered to home at no charge

Kristina was great

This is our third time purchasing from City Furniture I need to time they delivered our stuff. Something came damaged and they don’t do anything about it and you have to wait weeks on end. Would not recommend going there.

Service was exceptional thank you for all your help!

Ashley Furniture was awesome in helping me select the right couch and chairs. The customer service was excellent and Daron was extremely professional yet personable. There was no pressure and it was a very pleasant experience. I would highly recommend Ashley Furniture . Beckie Seloh

Fantastic sales team which help pick out beautiful furniture pieces that matched our decor. Simple and easy financing too. Highly recommend sales rep Bijan Soheily.

Super helpful, great atmosphere. The staff is very knowledgeable and super funny. Thank you for helping us!

Great experience. Professional staff. It was a pleasure.

I bought a bunk bed and paid extra for the warranty. The bed was short 4 bolts I asked them to send them. Almost a year later no bolts I call the store. They send people to put the bolts in. They were supposed to switch out the bed. The guys left I came back in town after being gone to realize I have bolts sticking out of the stairs going to the 2nd bunk. And the stairs aren't even attached to the bed. I'm assuming Ashley is looking for a law suit because this is crazy how they left the bed. This is a hazard 100%. Bolts sticking out of the stairs haha.

The City/ Ashley furniture store in Vero beach has an AMAZING showroom with a ton of selection, good pricing and the customer service was awesome! Will definitely be back.

Very nice this time

Good value on the furniture. Our salesperson at the VeroBeach location was very helpful and knowledgeable.

Buying was quick and easy!

I had a great experience ordering my furniture. Everything went very smoothly and the associates at the store and at delivery were very helpful. I highly recommend Ashley furniture.

The manager and our salesperson Chris were awesome. It’s a beautiful store and we will be back in the future! Beautiful furniture, displayed well and a great value!

Jeanie was wonderful and so helpful!

A satisfactory visit to purchase sofa & recliner We found the price superior to other vendors plus they wave priority delivery Please ask for Christopher if you. Straight forward sales person - No hard sell. Very professional

BUYER BEWARE! They will charge you almost $500 for a “protection plan” and will do everything in their power to avoid upholding the plan when the furniture falls apart in 2 years!

Great sales people very helpful

Great choices on just about anything you need for your home.Placed an order Saturday and will be delivered on Wednesday. Faster then others for sure.Chelsea was great .

Awesome service from Frank

Great job.

Great selection, courteous , patient sales people . Delivery people too , kind and clean and timely . Will buy more from Ashley/Rooms to go furniture .

Jeannie was so friendly, helpful, informative and honest. She spent a lot of time with us without any high pressure sales. She gave us space and time to make our decisions including watching us walk out of the store a few times without any hassles from her. The quality of the power recliner we purchased and the cabinet appears good but we need a little bit more time with them at home to determine that

Our sales rep was knowledgeable and able to find a perfect sectional to fit our needs

Chelsea was very professional. She introduced herself when I walked in to browse furniture. She let me do my thing until I was ready to ask about a piece of furniture. Was very helpful with my purchase. Will be back in the future.

Friendly service. Easy to find someone to help. Lots of stock and options. Great prices on furniture.

Sales Representative at the Vero Beach, FL store was courteous, informative & knowledgeable of furniture & mattress options. A fun, pleasurable shopping experience.

Salesperson Daron was so informative,helpful, and patient. Very professional and personable. We appreciate his advice in helping us make the purchase!

This store is great. The service is wonderful and the merchandise is great. It's a huge store, and there's merchandise everywhere.

Daron was very helpful in our search for our new bedroom set. He worked with us to build the set we wanted and the purchase went very smoothly.

Last night my husband and I came in looking to purchase a bedroom set. We had found the one we loved but wanted to look one other place before making our decision. However we were told there was a few of the one we loved in stock. We came back this morning to purchase the one we loved just to some how be told that there was none in stock. My husband was told from by a lady that "yeah some times they say that to try and make a sale" we will look else where and won't recommend this place to anyone we know.

I really love my dual recliner. I did however have problems when I needed a repair. The repair company is a third party and they were less than professional in their notifications of arrival and appointment scheduling. For that follow up service I can only rate the Ashley store a 4.

My wife and I purchased a queen size bed over two months ago and recently discovered there's a serious issue with it. The circumstances are very unusual but Zach at Ashley Furniture got on it immediately and took care of everything for us while we waited in the store. He had to jump through some hoops to help us making phone calls etc but in about 20 minutes he had us on our way home as very happy customers. Much thanks to him and his support staff for taking care of us, we love our bed.

We recently purchased a bed and mattress from Ashley Homestore in Vero Beach we absolutely LOVE it. The bed is good quality and the mattress is so comfortable. Nick helped us with our purchase. He was very knowledgeable and extremely friendly and low key. We didn’t feel pressured at all and we were able to get a lot of information about the different choices and get our questions answered. Delivery was very easy and quick as well. The delivery people were careful and efficient when assembling the bed.They were very professional. We can’t wait to go back for our next purchase. Excellent experience!

This store is awesome! I’ve been looking for weeks for just the right furniture. Found the perfect pieces here and the prices were great!!!

The sales representative at Ashley’s was wonderful along with the selection that they have on the floor

Great customer service!

We were treated so well by Jeanette. Thank You...the furniture was delivered on time and very professionally.

After searching for over 8 hours online, I saw a sofa I liked. I decided to walk into the store since a sofa is something you absolutely have to sit on before you can decide if it is right for your needs. Thank goodness Jeannie Percoco was working when I entered the store. She was very friendly and helpful AND she found a sofa that worked for me.

Chris our salesman was awesome. Showed us a couple of mattresses and then gave us space to make a decision without hovering around. Will be back for more furniture in the future.

We had a great experience at Ashley furnishing our new home. Highly recommend!

I just purchased some new furniture for my home and love it. The sales team and delivery were perfect. Thank you Vero Beach Team for all you do.

JUST MOVED TO FLORIDA INTO A NEW HOUSE , KRISTINA GARDINER AND HER MANAGER NICHOLAS TERAPAK GAVE US A GREAT DEAL ON ALL OUR HOUSE FURNITURE. THEY WERE BOTH FRIENDLY AND PROFESSIONAL. I HIGHLY RECOMMEND THEM. THANKS TO BOTH OF YOU AT THE ASHLEY STORE VERO BEACH FLORIDA.

Everything was delivered fine.

Kristina C was my sales associate. When I walked in today she greeting me with her name a big beautiful smile and suggested we look around and if we need help with anything she is here to help. While looking around for a few min I wasn’t expecting for her to remember us. She found us and wanted to see if we had any luck. Which we did and had a few questions. Which was answered and if she wasn’t sure she found out and came back with the answer. This was my second time in this location and the first time I was there I wasn’t happy with no one acknowledging me so I walked out.

I love my new sectional! You can't beat the service and quality and it was all in stock.

Jeannie was so kind! This was our first furniture buying experience and it went perfectly. The store is beautiful and layed out nice.

Jeanann Libardi Is a Rock Star!!!!!!! We loved her so much we invited her to dinner once our table arrived. Thank you for loving what you do :)

Thank you All

I’m extremely disappointed with our experience with Ashley. We purchased a Casper mattress and went to Ashley specifically looking for a bed for the mattress. We were very clear about our expectations to buy a bed to use with the matresss. At one point, my Father told them a platform bed specifically. When the bed arrived, it needed a boxspring and was unable to use the Casper alone. When we went back into the store, the manager did not take any accountability. As a customer, I see it as a manager‘s to train their staff about specific requests. There was no remorse about purchasing the wrong bed. The solution was for us to spend another $500+ and purchase a box spring. Fail, Ashley.

Buyer beware!!! This store doesn't even deserve a 1 star rating. NEVER purchase anything from this company, including City Furniture. Terrible furniture, HORRIBLE customer service. We paid for "premium delivery" and items were broken. Spoke to customer care, was told items were on back order, was given a 6 digit number for my replacement on March 11, 2022 with a delivery date of May 30th, 2022. I called today because SHOCKINGLY I hadn't heard from City Furniture (actually sent text) because no one picks up the phone in customer care, even with a "callback, holding your place in line" no one calls you back, and now I'm told the order was never entered into the system, leaving me to wait ANOTHER 4 months. Beyond frustrated and regretting every dollar spent.

Excellent service ,thank you so much!!!

They hit the couch we paid a lot of money for when delivering it on the front door. Took a chunk of wood off the door and messed up parts of the couch

Their furniture is nothing but "Junk"! Don't recommend them.

Was greeted by two guys at the desk one on the phone who passed us off to the other who asked what we were looking for, told the young man we were looking for a sectional as we are remodeling our home. He showed no interest in us and sent us off to one side of the show room to look, saying he'd catch up with us. Well we went through the whole store looking by ourselves. Finally, as we were heading out the store he found us. Number one I told you what I was looking for, the guy had absolutely no interest. We ended up at another store here in Vero got excellent service and bought the sectional I wanted. Don't recommend was a waste of time. Had questions on a couple sectionals, but no one was around or interested in helping us. They Lost a possible sale but, hey I can't complain to much I got a great deal at the other store. Thanks for saving me money!!! So it was a win for our family. So maybe I should thank them?.. Cause had I not went to the other store, I would have missed out on the 40% off deal on the sectional I did buy and like. Look elsewhere this is the absolute last place I'd check!!!

I received my new bedroom furniture and I absolutely love it. The delivery drivers were awesome! I would highly recommend Ashley Vero beach for your furniture needs.

I have been waiting over six months for a kitchen table that was charged to my Ashley card that I am making payments on. I will never buy anything else from Ashley/city furniture. If you don’t want to have to wait for months a to get your furniture don’t buy from this company. By from a furniture company whose manufacture is in the U.S..

Walked in to your store not expecting to work with such a nice salesman. Christian Maldonado was very easy to work with. It was truly a nice experience.

City and Ashley are same company. Furniture fell apart on delivery and they refused to put it back on the truck or help us move it out of the way. Left it in center of floor falling apart. Fell on family members leg and cut him. Disaster and very poor service. Never again. Even the driver said the furniture from there falls apart and the company "Just want to make a note that they offered to resolve the issue. I have been in touch with them many times and they never resolved it so I'm not going to respond to the offer here. This is just for PR. Horrible service

Excellent service…..no hard sale. My sales person at the Vero Beach store was Jeanette. She researched everything available until I found exactly what I wanted. I highly recommend the Ashley/City Furniture in Vero Beach and the the sales woman, Jeanette.

very helpful online and in the vero beach store.

Sales Rep Daron Miller was the nicest, most patient man you could ask for. He let me do my own thing walking around until I found what I wanted. My problem was I was just moving to Fl from PA and needed to measure the space where I was putting the furniture. I came back a couple of times and each time he met me with a smile and patience. Needless to say, I bought it and absolutely happy that I did. I will be visiting Ashley a lot now.

I had a wonderful experience in the Vero show room with Jeffrey. From sales to delivery I had a great experience. I would highly recommend. Thank you.

Eveything started off great great customer service our sales person was awesome. The next day we wake up and the delivery driver calls us and says there is some damaged furniture and we will have to wait till may for a bed to sleep on that we paif over $4000s for. Than customer service calls us and told us something totally different. Saying it would be ready the next day. Than we spoke to someone in the store and they said everything was available to be delivered the next day. I got another call from a customer service agent telling me something else. Me and wife got so many mixed messages we just asked for a refund. 3 calls later they were trying their best to get us to change our minds . I informed them the trust was broken and I wanted my money back. Than they claimed we would get emails in regards to everything. Did not receive any emails including the receipt, shipment details, or cancelation notification. Now tomorrow I will be heading into the store and I pray everything goes well. I just want my money back. A bit of advice they need better communication between the store and the delivery warehouse

City and Ashley furniture is such a great store! I love the bed frame I purchased, it is such great quality!

Great product and excellent service. I found exactly what I wanted!

Zach was super helpful, very transparent and easy to work with. We left satisfied! Thank you for your help and expertise.

We were greeted promptly and courteously. The salesperson understood what we needed and where to locate it in the showroom. We were shown several options so we were able to make an informed decision. She knew the options available to us that would comply with our needs. She has a congenial personality and we would highly recommend Jeanette Suaza and Ashley furniture for any and all of your furniture needs.

Very accommodating salespersons, Christine and Kristina, and store manager, Keith. Answered all of our questions. Very knowledgeable. Can’t wait to receive our delivery.

Sales team is very professional and management does everything to make sure you are satisfied with the service provided!

Great quality stuff. Delivery was smooth, the pieces are exactly what I wanted and I'm very happy.

Visited store on Friday pick out loveseat to purchase then after giving all info we were told a delivery charge. Then we were told if we purchased it the next day it would be free delivery. We came back on Saturday to buy. After again giving all info we were told that a delivery charge of $150. Would be applied because we had to spend $1500. And that we should go and find some for $100. To makeup differences. Asked why we were not told this yesterday she said she was not aware and just found out. I was very upset at this point. Told her to forget it. She then went to her boss and told us they would take off delivery. Bought Loveseat and was told a receipt would be sent to me by email. That will be 2 WEEKS on Saturday and I have NOT received the receipt. I guess I will have to call or go back and request the receipt. My Credit Card was charged they didn’t forget that. Lack of communication between staff and Management. All and All a very unpleasant experience.

Do not buy from Ashley or City furniture!! After 5 months and 9 days off work for redeliveries of broken furniture, attempted repairs (three of the deliveries were a NO SHOW and no call to explain from the drivers!! Horrible experience! Ashley/city corporate is the worst company I have ever done business with!!

Jeannette was absolutely on task, knowledgeable and my transaction was quick just as I had hoped for.

Saleswoman Janette Suaza and Manager were very courteous, knowledgeable about all their products. Mrs. Suaza was very patient and unhurried in helping us make our decision on the furniture we purchased. Her explanations on all aspects of the purchased items was detailed and easily understandable.Would recommend her for all your furniture needs, without reservations.

Was impressed with the salesman, took the time to show us the difference in everything we had to look at. Didn't pressure us into anything, told us what to expect for delivery time. Was very pleased.

Ordered a bed on 12/8. We were told we would receive a part of it about 12/22. Anther part would be in Feb and they aren't sure when we would receive the rest. We called a cancelled on 12/15 and they said we would receive credit back. Have made several calls and emails with no response. Called the credit card company and disputed it today. It is now 12/28 with no response. Left two message with the person that sold it to us . Her name is Gio. I highly recommend to go somewhere else anywhere else.You've got to be kidding me. Seven try's to contact you with no response and you want us to try again when you already have our email address and phone number. You're pathetic. We'll let the credit card company fix it. I can't believe how many number ones on your review. Work on that or try another business. You have no customer service follow up.

WARNING!!! DO NOT shop at City Furniture. DO NOT fall victim to this Fraudulent business. We have received 4 of 5 damaged piece of furniture in the past couple months from them. The concerning factor is the packaging was not damaged at all. One piece in particular looked as if it was dropped on a corner and broken beyond repair although it was packaged very securely. Upon further inspection, the piece looks as if it was refinished with a much darker paint than it is supposed to be. When opening the drawer it is apparent there are two different colors from the face of the piece and the inside of the drawer. We reached out to City Furniture about this issue and they forwarded me to a customer service representative that informed me they do not have a return policy and they can only send a replacement that is not available for 3 months or we can select something else in stock. The next piece I unboxed was better structurally but the finish was much worse and interestingly had dust covering the legs. Again, the packaging was immaculate. There were parts that had previous damage that were attempted to repair. One side casing had some large bubbles. For this piece City Furniture initially wanted to send out a technician to repair the table but when you purchase new furniture, you expect to actually have new furniture and the eventually agree to send out a replacement. Upon unboxing the replacement it was the same story all over again and I refused to accept it from the delivery driver. This company is selling refurbished and damaged goods for the price of new and are trapping their customers by not allowing returns offering store credit or attempting to repair the damages. What kind of retail store does not have a return policy, especially on damaged goods? This is fraud. I know times are hard but after reading more of the previous reviews on Yelp, it seem that this has been going on for some time now. This is not an honest business. Someone will reply to this review from City by copying and pasting the same response from the other bad reviews attempting to resolve this but nothing will happen and it will continue to happen to others. Again, DO NOT fall victim to this Fraudulent business. Upon typing this review, we received a phone call from City Furniture specifically stating that a refund cannot be made. That is their way of handling this situation.

WARNING!!! DO NOT shop at City Furniture. DO NOT fall victim to this Fraudulent business. We have received 4 of 5 damaged piece of furniture in the past couple months from them. The concerning factor is the packaging was not damaged at all. One piece in particular looked as if it was dropped on a corner and broken beyond repair although it was packaged very securely. Upon further inspection, the piece looks as if it was refinished with a much darker paint than it is supposed to be. When opening the drawer it is apparent there are two different colors from the face of the piece and the inside of the drawer. We reached out to City Furniture about this issue and they forwarded me to a customer service representative that informed me they do not have a return policy and they can only send a replacement that is not available for 3 months or we can select something else in stock. The next piece I unboxed was better structurally but the finish was much worse and interestingly had dust covering the legs. Again, the packaging was immaculate. There were parts that had previous damage that were attempted to repair. One side casing had some large bubbles. For this piece City Furniture initially wanted to send out a technician to repair the table but when you purchase new furniture, you expect to actually have new furniture and the eventually agree to send out a replacement. Upon unboxing the replacement it was the same story all over again and I refused to accept it from the delivery driver. This company is selling refurbished and damaged goods for the price of new and are trapping their customers by not allowing returns offering store credit or attempting to repair the damages. What kind of retail store does not have a return policy, especially on damaged goods? This is fraud. I know times are hard but after reading more of the previous reviews on Yelp, it seem that this has been going on for some time now. This is not an honest business. Someone will reply to this review from City by copying and pasting the same response from the other bad reviews attempting to resolve this but nothing will happen and it will continue to happen to others. Again, DO NOT fall victim to this Fraudulent business. Upon typing this review, we received a phone call from City Furniture specifically stating that a refund cannot be made. That is their way of handling this situation.

Chris was wonderful to work with and we’ll shop here again specifically through Chris.

Been waiting two weeks no update no tracking can’t reach anyone they got their money though!

Extremely comfortable sales experience and smooth delivery. Love our new furniture.

Very good service. Staff is very helpful and attentive to the needs of every customer and is dedicated to helping you find what you want and need

The shopping was fine and the sales clerk very knowledgeable and pleasant. Their delivery stinks. The City Furniture drivers that delivered a $1200.00 sofa actually through off the truck onto the parking lot. One of them was very arrogant and accused me of being disrespectful because I hollered at them. They put it back on the truck and left. I will follow with an update.

Our sales person Chelsea was very helpful without hovering or being pushy. She explained our options clearly and we felt comfortable making our purchase now, even though we don't need the items until our house is completed. Hopefully the follow up will be as good as our initial experience.

Poorest quality better off going to a second hand store. They are not able to accommodate you on complaints. They really need to step

Furniture was received damaged

My salesman was very friendly. The store was welcoming and I found what I was looking for easily. The price was great for the value. I'll be going back again soon for my other rooms furnishings.

Chelsea was very pleasant and helpful!

Matthew , our salesman, was extremely professional and personable . The barstools are exactly what I was looking for. I can’t wait for them to be delivered on Wednesday which is only 3 days from now!

Great experience from sales to delivery. Everyone in the store was awesome and super helpful. Would highly recommend. My furniture looks beautiful 😃

Jeanette was amazing. She managed to help us get everything readily available in stock! Such a relief! Great social distance and masking as well. I really appreciate that. We will be back.

Just didn't have what I need. The sales people were great. They left us alone

Great value on some beautiful pillows!

Jeanette is a consummate professional, and a lot of fun too! She quickly understood our needs and steered us in the right direction. We are happy with our purchases. This was one of the best shopping experiences we have ever had

Always have a great experience working with the sales associates, Jeanett and Matt at Ashley/ City furniture.

We had a marvelous experience at Ashley Furniture in Vero Beach . We met with Jeannie who spent multiple days assisting us with furniture for our new home. She was always helpful but never pushy. She supported our ideas but was really great at showing us complimentary options. She has a positive attitude, knowledge of their products and a great eye for details. We are forever grateful for her help..

Nice furniture, purchased couch, recliner, coffee and end tables, dining room table and chairs, plus pictures and knick knacks. Our salesman John Clements was very personable, patient and very informative. Thank you John for helping us.

Future store.

From the moment I walked in it was a great experience, the gentleman that greeted me Zack was great, he asked if I was looking at anything specific, said to go and browse and there was no pushiness, he helped me look for exactly what I wanted every step of the way and I’m a proud owner of a brand new king size bedroom set :)) great price and great quality furniture. Thank you Zack and thank you Ashley Furniture/City Furniture

Ask for Kristen she was amazing. Took into consideration what my needs were and made it work into my budget. I need more space in my house so I can shop here again.

Need better selections

Was looking for 'City Furniture' store but wasn't impressed. Funny how the store is split. Ashley seems to have stronger quality material.

Very nice store. Daron , was awesome. Very polite, friendly, very knowledgeable about Ashley merchandise. The whole experience was very positive. We will definitely go back

Chris Donahue was beyond our expectations. Polite, patient, knowledgeable… kudos for Chris!

The salesperson was very knowledgeable and helpful. Pleasant experience

Helpful, no pressure sales. Great service. Lots of furniture to choose from. Would recommend.

John was delightful to work with in the showroom and via phone when placing the order. He communicated great detail at every juncture in our transaction.

I am not too impressed with Ashley Furniture. I realize that due to COVID production stopped. However, production should have picked back up by now. I ordered sofa back in March 2021 and I'm still waiting for it. First they said May 25th. Then July, now Aug. They are charging me monthly for my payments on an item that I still do not have.

Not enough selection

Kristen in Vero Beach is the best!!!! Wonderful service and patience!

Everything you buy is the name not the quality

This is a letter I sent to the CEO of Ashley furniture with no response. Stay away from this store. No one is available to help or fix the problem. Had service guy come today and wanted us to pay for a service call. Disgraceful company! Hello - My husband and I purchased a new home in Vero Beach, Florida in December 2020. We went to Ashley Furniture, Vero Beach, to furnish our home on December 7, 2020. We spent almost $9,000. In your store. We were aware at the time there were going to be some delays but what transpired since is absolutely unacceptable. We received bits and pieces at a time. We were told we needed to take whatever was In to make sure we received it. So we received a few dining room chairs one delivery, two pieces of our sectional another visit, etc... We had deliveries with broken pieces that had to be taken back. We had an entirely wrong dining room table delivered and it took months to get the correct one. When that one was delivered last week it was delivered with a hole on the top that looks like they put wood filler and tried to patch it up - unacceptable! Then our dining room cabinet was delivered. Our neighbors were there to receive the delivery as we are going back and forth between Florida and New York. When we got to the house on May 22, 2021 I noticed the delivery guys did not put the shelves in. I thought that was odd as everything else was put together. I went to put the shelves in (it’s just pegs that go in holes and the shelves lay on the pegs) well apparently whoever put together this piece put the side walls in upside down and the pegs do not line up. Even though it clearly has a red arrow pointing “this side up” and they were installed with the arrow pointing down. The delivery guys knew this was not made properly as the bag of pegs was opened. They left it anyway. We went Into the store to explain what happened and the salesman stated they had another one in stock and could have shipped it within a day or two while we were still in Florida however we needed to call customer service and have them put it through. My husband spent over three hours on hold!! Three hours of our vacation time on hold to be told we cannot have it exchanged until they have someone come look at it first. The delivery guy who dropped off the table the day before took pictures of the cabinet already. Now we are back in New York and we have to wait until June 8th for Ashley to come look at the cabinet yet again and will need a neighbor to be there. I have encountered some of the worst customer service I have ever seen in Ashley. Here we are 6 months later and we are still waiting on two dining room chairs, we have a dining room table with a patches up hole and a cabinet that was installed upside down. Not one person offered any kind of compensation and we truly are ready to return all This furniture. It is not worth the stress and aggravation. I am attaching pictures of the table, cabinet and the picture I took of my husbands phone while on hold with Ashley customer service. I want this situation rectified as soon as possible and should be compensated for this. I understand there were delays due to the pandemic, 6 months and all these other issues not resolved is unacceptable and the fact that Ashley furniture is still using the pandemic as an excuse is insulting to my intelligence. Their customer service is the worst, still have two damaged pieces and can’t get resolved. We have spent countless hours on the phone!!

THE BEST PLACE FOR FURNITURE AND SUCH AMAZING PEOPLE THEY TREAT YOU LIKE FAMILY. THANK YOU ALL SO MUCH!!!!!

John Clements was a great salesperson who was professional, knowledgeable and efficient. Great job!

Nice store, good location, high prices

Today I purchased a bedroom suite from Ashley Furniture in Vero Beach and was very impressed with the quality of the furniture. To make it even a better experience I had a very sweet and knowledgeable young sales lady named Kristen McCall. Excited about my purchase and definitely appreciated the excellent sales experience, with no pressure, just great customer service.

Went in there because I needed a livingroom and bedroom. No one bothered to help me. The furniture looked dirty and unmaintained. Bought next door at Room to Go. I bought there before.. They have better service and friendly staff.

Great selection and service. Our salesman, Chris Donohue, was fantastic. He was helpful and fun. We would definitely recommend shopping at Ashley and ask for Chris!

Excellent service. Very knowledgeable. Quite a pleasant experience with Daron Miller, sales rep.

Great prices

Great service. Great selection and really top notch help and suggestions. Jeanette was really knowledgeable and it never felt like she was pushing sales or up selling. And Magan came in and really helped me in terms of choosing the right selection and making the whole process as easy as possible.

Appreciate the staff and customer service in the store.I was told they will pick up your old mattress that you are replacing, clean and donate.Except the two guys who brought me my new mattress didn't want to pick up my old matress. They told me they will take my old mattress only if it was in good condition. But if my old mattress is in good condition then why would I buy a new one? Anyway I wouldn't take no for an answer!

Nice selection of furniture to browse. Plenty of staff to help but not bothersome. Zach did a great job of helping me find a nice dining set.

Staff was amazing, bought a bed, dresser, and couch from Christian. Will be back for more stuff soon!

We had an awesome experience with Nick there. He was beyond helpful and so far we love our Ashley Homestore furniture!

Walked out after being told to wear a mask, We don't have a mask mandate here anymore, lost another customer. I wonder why the parking lot is empty..

After looking all over we walked into Ashley and the salesman took us directly to what we have been looking for. The price was right the look was fabulous. I am a very satisfied customer

Just like my wife posted earlier this is our entire order that was delivered to us. We declined the order and they insisted we keep the furniture or we wouldn't have another delivery for at least a month. Come to find out the delivery guys THE ONES WHO WORK FOR THE CITY FURNITURE/ASHLEY HOMESTORE told us they would have someone here on Monday. We have called and emailed and started claims and called more to get nothing more than maybe 6-8 weeks someone will possibly come and at least put the table together and see if they can fix/repair the other damaged items. You have caused our family so much grief and stress with no reguards to how much of an impact this makes on a family. Even better though. Even though all this has happened I still have to pay my credit card bill even though I can't use anything I actually purchased.

I have called for DAYs, I have sent emails I have comment and contacted through Facebook and I haven’t heard a single word back from anyone. My husband and I took out a large credit card line with them on Friday. Wanted to redo a lot of furniture in the house and started off with our dinning room. We ordered a dinning table, chairs, bench and a server. All items were delivered that Sunday but many items are damaged and our kitchen table isn’t even put together! We refused the items at delivery but the guys wouldn’t allow us to send it back. Kept saying if we sent it back it’ll take up to a month to get this fixed he took pictures of the damages and told me someone would be with us on Monday to fix/replace items. 2 chairs came in with 1 leg noticeably shorter than the other 3. 2 chairs had dirty stains on the seats, the bench has a chunk of wood missing on the leg and another dirt smudge on the top, my dining room table is SITTING IN PIECES in my dining room. My kids currently eat on the floor or standing up in the kitchen. Homework is done on the floor or standing up in the kitchen. We just got this house so we don’t have desks and stuff yet so our kitchen table was the hub for all of this. The server that was delivered is a beautiful dark dark dark espresso color but had a large smudge on the top where you see the pale wood showing through. No one is returning our calls or emails or our claim we made. The delivery guys literally lied to us because they didn’t want to reload the furniture. Once they get their money they don’t care. They don’t care about my kids, they don’t care how much money we paid. All they care about is the fact they got their $$ to be so excited about ordering something to being heartbroken and in tears over it for days and stressed out. I just don’t get how a company can care so little about the families that purchase from them.

Great service .. top notch salesman !

Actually I didn't make a decision on a purchase but wanted to acknowledge the great customer service I received from Megan. She was courteous and informative about the furniture. I'll definitely seek her out when I've made my decision.

Sarah was excellent, very organized, and personable!

Got exactly what I was looking for .Elijah was very helpful and knowledgeable.Great buys

Excellent service and merchandise!

The guys who delivered were my living room.furniture were great

It was the best by far. Our sales woman Meghan was outstanding! She literally helped us from beginning to end. As soon as we walked through the door she came with a smile and a helping hand. Found our bed and our daughter’s bed and mattress within the hour. Would definitely recommend everyone looking for furniture to go to Ashley and find Meghan, you won’t be disappointed.

John was great, found us the perfect mattress at a great price. Thank you for taking such good care of us during our visit. Susan and Mr. Carroll

Thank you Kristin for taking care of my small sale to expand my sectional!

I really recommend my sales person, her name is Megan. She's really good and very helpful.

Truly appreciate Zack's professional service!

Sales person was big help

My fiancé and I recently moved to Vero Beach from the Midwest and brought nothing but our clothes. We purchased living room, dining room, and office furniture from Ashley totaling well over $5,000. When we purchased the items in-store mid July we were not told that most were on back order. Since then, we have had 8 separate delivery dates schedule because no one shows up for the appointment. Beyond being angry that we had no where to sit, eat, or work in our home, I took off work to be available for the deliveries and was never notified by anyone at Ashley that no one would be coming. Had we known that we would be without furniture for 3+ months we never would have purchased the items we did from Ashley. We are still missing furniture. Additionally, a bench that we ordered ripped the first time we used it. For what we paid in that store I really expected better quality and MUCH better customer service. No communication. The sales rep was very “helpful” when we were racking up a bill for his commission but we have been left feeling robbed. EDIT 2/5/2021 I wanted to follow up my review above that I posted 4 months ago and say that we have still not received a replacement for the ripped bench which we reported to the customer care in October. We had a delivery scheduled for November, that no one showed up for. I rescheduled for December and no one showed up. I understand that Covid has made deliveries unpredictable, what I cannot understand is why no one at the Ashley store is able to communicate to me what is going on. They have my money yet I have never been informed about when I will receive my order and it has now been 7 months. When something doesn’t get delivered I call the store to ask why and reschedule. No one has followed up with me since the day they swiped my card. HORRIBLE BUSINESS PRACTICES. DO NOT WASTE YOUR TIME OR MONEY HERE. LOW QUALITY FURNITURE AND BOTTOM OF THE BARREL SERVICE. Take some responsibility for your mess of a company here in Vero Beach. Do better.

No big selections

We ordered our furniture at Ashley in September and we would get calls that there had been a delay in the shipment. Mid January was the final delay and we cancelled the order, and went next door to RoomsToGo where we ordered and got the furniture in 3 weeks.

WHAT A RIP-OFF!!! Purchased a sofa and paid extra for in home service. Purchased sofa July 2020. Reported problem with recliner zin August and inspector came out. Ordered parts. Six months later February 2021 and we are sitting lopsided. Have made 6 pone calls trip to store 2 inspections lots of promises And no results. Please come get broken down sofa and return my money. After 6 months you would think I could get some results. Don’t tell me to call anyone else it is useless.

Christian was our sales person and he was very helpful and informative. It was a great experience.

Today was a great furniture buying experience and our sales person Chris was easy to work with. Can’t wait to get our new chair. And we are thinking about a new mattress the ones we were shown were excellent. Hope we can get our chair sooner then mid March if possible.

Great delivery service. The truck arrived on time and 3 pieces of lage bedroom furniture was in place in just a few minutes. The delivery team was polite and professional.

Daron was very helpful and exceeded my expectations. He kept in contact with me as I was looking to purchase new living room furniture and informed me of upcoming sales!

Great service. Great Product. Smooth process getting my purchase. Nick in Vero Beach was on point. Thanks.

Sales service was great Darron was great salesperson even came in on day off Will post again after delivery

Ashley furniture in Vero Beach did a great job for us. I recommend them highly

Buyer Beware - Please do not trust this Vero Beach, FL - Ashley HomeStore with your Credit Card, unless you want to have additional and unauthorized items fraudulently added to your bill/charge and artfully hidden from you on their sales (MV) associates' iPad. We fell victims to this scam near close of business on Saturday night November 14, 2020. They even had forged signatures on the documents. (Sales invoice #641071). Just hours later the fraud perpetrated on us was discovered by us, so early the following morning we cancelled the Order in writing, and requested a full refund in writing. However even today, five (5) weeks later December 21, 2020, the refund of one thousand eight hundred eighty-two dollars and seventy-two cents ($1,882.74), has not been credited back to our Credit Card. Please beware of the scammers in this Store. You will be ripped off and have to pay your credit card, and also the interest charges on the funds looted from you.

Great Furniture. Customer service from John C. was amazing!

Doen't have what we're looking for.We don't have the same taste in furniture.

Lovely furniture at good prices!!

Great place to shop, great furniture, great sales team. Managers were especially helpful !!! Love my new credenza!!!! Thank you Ashley Home / City Furniture !!!

Kristin was so helpful. It’s been so difficult getting furniture delivered because of Covid. After getting news I would have to wait until mid January for a sectional I purchased at Rooms to Go, I ran next door to Ashley’s and got an even better sectional to be delivered in a week. And the price was great! I couldn’t be happier with the customer service and prices and availability here.

Great service 👍

Beautiful furniture,excellent delivery.very professional. Sales was great. Bruce

Nice store. Helpful staff. They need much better covid masks. The ones the company has issued them keep falling off their faces. Becomes quite distracting when you&'re trying to communicate and constantly they&'re messing with their masks. Mostly amounts to no masks at all, when you get right down to it. But there are some nice choices in the store if all that&'s ok with you.

Loved the furniture. Delivery was awful!! Ended up canceling delivery!😟

Excellent customer service, Sarah Nichols was extremely helpful.

Several telephone calls and messages to Ashley HomeStore all for naught. Spent several thousand dollars on furniture just to have this bed frame break after a few short months. Worst part of all - I'm still paying for it and my oldest daughter is sleeping on the floor. Ashley HomeStore has ignored calls and messages. Maybe they'll notice if I file a deceptive practices claim against them in the county court... William E. Lewis Jr. Vero Beach, Florida.

Several telephone calls and messages to Ashley HomeStore all for naught.Spent several thousand dollars on furniture just to have this bed frame break after a few short months. Worst part of all - I&'m still paying for it and my oldest daughter is sleeping on the floor.Ashley HomeStore has ignored calls and messages. Maybe they&'ll notice if I file a deceptive practices claim against them in the county court...William E. Lewis Jr.Vero Beach, Florida.

Several telephone calls and messages to Ashley HomeStore all for naught.Spent several thousand dollars on furniture just to have this bed frame break after a few short months. Worst part of all - I'm still paying for it and my oldest daughter is sleeping on the floor.Ashley HomeStore has ignored calls and messages. Maybe they'll notice if I file a deceptive practices claim against them in the county court...William E. Lewis Jr.Vero Beach, Florida.

A warning when going shopping here. The sale signs are very misleadingI bought an outside table and four chairs only the chairs on display, two of them were not the chairs that come with itOf course this raised the price quite a bit. Then they talk you into a three-year stain removal kit also in-home service, now the price is much higher I have to wait for three deliveries to get different parts of the table and chairs and cushions on different days.My last delivery will be in January of next year which will complete the table after the holidaysI should Have looked at an Ace Hardware or Lowe&'s that I can pick up or have it delivered in full on one day.

A warning when going shopping here. The sale signs are very misleadingI bought an outside table and four chairs only the chairs on display, two of them were not the chairs that come with itOf course this raised the price quite a bit. Then they talk you into a three-year stain removal kit also in-home service, now the price is much higher I have to wait for three deliveries to get different parts of the table and chairs and cushions on different days.My last delivery will be in January of next year which will complete the table after the holidaysI should Have looked at an Ace Hardware or Lowe's that I can pick up or have it delivered in full on one day.

Staff was extremely helpful and kind. They made sure I found what I wanted and made all deals and policies extremely clear.

Was there for a trump parade did not shop there

Excellent customer service!

Christiano was a straightforward and friendly salesman. Bought a great sectional for an honest price. The whole process was painless.

Wasteful

Kristin was our sales associate at the Vero Beach location and she was Amazing. We went in looking for new living room furniture and almost 3 hrs later and only after sitting on every couch/recliner no less than 3 times each we finally decided on 4 beautiful pcs of new furniture for our living room. I just love Ashleys and will continue to shop there for all my family's furniture needs in the future. Thank you again Kristen, your patience and willingness to help in every way made our visit an enjoyable one. C&C McClain

Great furniture, excellent service and fast delivery!

Kristen M. (salesperson) is professional, personable, and helpful....we’re happy we bought from Ashley HomeStore!

I had the pleasure of dealing with saleswoman, Sarah, in the Vero Beach, FL store. She was very personable and, although new to the job, she gave me a tour through the showroom, and provided me with all the information I needed to make a purchase. The delivery and set up went perfectly. And, the lounge chair I bought for my mom, who is 90 years old, fir her like a glove and has made her very happy. Couldn't have asked for more, and will definitely shop there again.

I had a very sad experience with this furniture store. The customer service is really lacking in trying to make the problem right. They have a no return or exchange policy and thats at the corporate level. I will not shop this chain of furniture store ever again and would suggest others to avoid it like covid 19. They could have done way more for us but chose not to.

UPDATE: They worked with me and replaced my broken chest of drawers with a brand new one. I added stars to this review and thank you very much for making it right! I am a first time customer and unfortunately a last time customer, as well. I dealt with Amit Sharma at this location who gave me his card with an incorrect phone extension on it, so I couldn't contact him directly when my chest of drawers arrived damaged. I then called the main line that same day of delivery - Saturday (luckily, because you only have 48 hours to submit a claim and the main number is closed on Sundays) to tell them what was wrong within their short timeframe. I spoke to a very nice gentleman named, Tafari who told me that I should be hearing from their partner repair shop "reliable furniture services" but it has been 5 weeks with no word still. I went to this Ashley's location because I was recommended there by my mother who I had been visiting at the time. I will not be returning to ANY Ashley furniture store now. I feel ripped off and ignored. Poor customer service once they get your money, in my opinion. Don't get screwed over like I did (even though I followed their own rules)!

Great service. Christian was very professional and helpful.

Fully felt safe in the store with Covid-19 procedures in place. Nice friendly folks, no pressure, good selection.

John Clements was great!! Understood exactly what I wanted, very patient with my mother and I, answered all our questions to the best of his ability, professional and tried to save me money!

Great Labor Day Sale Prices

Once again the folks at Ashley did an amazing job! They are both professional and fun to work with. Had my eye on a recliner there for a long time, and they made my buying experience easy-Peary. Thanks so much !

Please consider Alvin Swoope for your sales assist. He catered to us with knowledge, clarity and integrity 100 percent! I will be using Rebecca for interior design at his recommendation.

Alvin made me experience easy and painless. He was very informative and helpful. I have used other furniture stores but will only be using Ashley because of Alvin. Great store

I went in today w/ my 89yr old mother to shop for a recliner & lift chair. The sales man Darean was very knowledgeable, helpful & patient with us!! Excellent experience!!

Fast and great service. Got what we saw on your website and free delivery. Will shop there again.

The associates are very professional and the service is great

Excellent selection, well spaced out and organized, and very attentive and friendly customer service. I never felt hassled but when I needed assistance, my sales rep was readily available and accommodating.

Great salesperson great products. Found just what I was looking for in bed.

My visit to Ashley HomeStore today was my 1st experience with this company. From the moment my 2-year old and I entered the store, we were greeted by Sarah N. Her presence was inviting, warm, and professional. Sarah’s patience and willingness to educate me about their hybrid store (Ashley & City Furniture), the current offers, and her follow-up stood out most to me. Last week, I walked into another company’s furniture store, ready to purchase but the staff’s lackluster customer service and complete disregard of my presence is what turned me away. Because of Sarah’s high level of customer service and actual interest in my needs, Ashley HomeStore gained a new customer today! Thank you for everything, Sarah! M. Johnson

Went to the store looking for a accent bench , was a little disappointed I couldn't get it today . Sarah was very helpful and ordered for us to be delivered to my house , also matched the online price . We are building a new house and found a couch which we will get at a later date , closer to the completion of the house.

Awesome service. Manager was very helpful. Product was more than satisfactory.

Great store. Beautiful inventory!

Alvin Swoope was incredibly helpful and patient with the entire process. I felt very comfortable from the initial introduction through the conclusions of my significant purchase.

The manager at the Vero Beach store has been very professional, nice and kind. Nick Terapak and Jeanette Suaza are the BEST!!

😁

Wow, the guys that delivered to us were great, very friendly, they were very carefull and respectful. Too thumbs up Ashley.👍

Services is fast and politeness

Sales person met us with a smile. The well dressed young gentleman helped w our purchase of a recliner. Very professional.

We previously purchased a bedroom set with Sean O&'Brien at the Vero Beach location in November. We later called to order a dining room set we&'d seen online and he was so helpful. He was able to complete our order and take payment over the phone. The dining set itself was delivered more quickly than we expected and we were pleased with the service from everyone.

Just bought a set a month ago, it's sagging on one side. Called them, they send a person out for inspection. He agreed that at least they should change the cushions but the company called and recanted the offer. We have to get cushios or blankets to fill the sagging area. Even the inspector said it's defective. We were hoping for a fair solution but I guess they're just like all other furniture companies, over promise and under deliver.

Jeanette Suaza, Sales Associative was extremely knowledgeable and great personality. She was very attentive to our needs and gave examples in how to design our living space. GM, Brayden was helpful and awesome customer services Wonderful experience in shopping at Vero Beach location Thank you both! Best regards, Michelle & Enrique

Always greeted at entry by cordial agents without pressure. Agents very helpful with information. Straight forward answers to questions. Consistent help from all at store. Prices were reasonable for quality of furniture. Pleasant experiences over 4 visits to review merchandise.

Excellent customer service. Clean, visually appealing and fun to shop. Nice quality and good prices.

Good service, prices & beautiful furniture

Very very good helpful attentive and pleasant will recommend family and friends

It was a beautiful place. Well decorated. Pleasant sales person.

A very pleasant experience, Thomas was there to answer all my questions, but never hovered. My purchase was price-matched and included free delivery. Woo-hoo!

Great as always!

Great service, could not be more helpful.

This was our second time buying from Ashley. Both times we were treated with friendliness and professionalism. All parts of the deal were explained in detail by the knowledgeable salesman. We will buy from them again and recommend them to our friends.

Great choices for our new kitchen table and 2 chairs. Delivery was excellent. Thanks Ashley Home Store.

Great store and company! One stop shop! Awesome sales team and management!!!

After my post on Yelp I received a phone call from Kate in customer relations at City Furniture. She agreed after reviewing my complaint file that I had been treated badly. Bottom line is that Ashley Furniture delivered a new table and center leaf on 11/20/19 and removed the old defective items at no charge. This all that I had ever asked for under the terms of the warranty. So far I have had no problems with the replacement table.

Not the way it use to be

We worked with Sean O'Brien at the Vero Beach store on Nov 30th. He was so incredibly helpful! From answering our initial questions over the phone to the informative one-on-one attention in person, we got all of the information we needed. That same day, we bought a bedroom set and a mattress and it was delivered perfectly a week later! The staff at the store and the delivery and assembly guys were all great. We will definitely consider returning any time we need more furniture!

Ashley greeted us with a smile and after a brief description of what we were looking for she got us to exactly what we came in for. Super nice and knew her product. A pleasure to work with.

Good prices and the place is huge!

Very happy with my experience- quality and selection was very good.

The staff was very helpful and friendly. Jerry assisted us in making our purchase and was knowledgeable about the product. This is our fourth time buying from Ashley and we will definitely be back in the future

Lauren made the purchase super quick and easy.

Great customer service

A huge shout out to Lauren in the Vero Beach store. Lauren is extremely professional, with an amazing personality. Our furniture was delivered on time without any damages and no matter how many times we’ve called she always took our phone call and eased out anxiety. Also, her manager personally came out to my residence and set up the slats for our bed. Shops there people and ask for Lauren.

Good values - this store is combined with City Furniture

(Translated by Google) There are furniture beauties (Original) Hay bellezas de furniture

Absolutely horrible customer service! I will be seeking to return the entire bedroom set as only part was delivered when promised, the rest I’m expected to wait another 6 weeks, and I only found that out because I called and asked. Terrible experience for me. Fool me once shame on you. Fool me twice shame on me. Not going back there.

After almost 8 months of dealing with their customer care department trying to get both our loveseat and couch fixed or replaced, that we received defective, motor broken on one, frame bent on another.......FINALLY, we spoke to Cornelius, City / Ashley Furniture&'s Consumer Advocate for their Communications Department. He is the reason I am giving 4 stars to the company. But, Cornelius himself should get 5 +++++ stars!!! Cornelius is courteous, professional, sympathetic, understanding, friendly, knowledgeable, and honest! When he says that he will get back to you, he does! He didn&'t talk down to us, like others did trying to get our problem taken care of. Cornelius truly listened to what my husband and I had to say, he showed us the utmost respect, and most of all, he got all our issues resolved and our replacement pieces ordered! Just by having the courtesy and patience to read through the several pages of notes (for sure) in our customer file from many many phone calls and discussions with the customer care department over almost 8 months. He even looked for and read through the first email I sent with the photos I sent of the defective couch and asked me to send more photos so that he could show others in the company and have them realize that I was not just a crazy person (as another customer representative Leanora made me feel). Cornelius went above and beyond and restored my faith in City / Ashley furniture store in Vero Beach, so much so, that after we get our brand new replacement loveseat and couch, we will return to the store to buy more pieces. The manager at the store, Sean, also showed us concern and tried to help, but said it was out of his control. I believe he may have put Cornelius in touch with us, either directly, or through someone else after reading my lengthy emails with details of what we were going through. Whatever the case, thank the good Lord for Cornelius for restoring our faith in the company! If Cornelius&' supervisor is reading this, you have a keeper who is a great representation of your company, and deserves a raise! Thank you!

At the time we entered the store we were greeted by Jeanette who asked the right questions in order to help us. We were helped by Lauren to finish the transaction, she was professional, very helpful and of course very knowledgeable of the items we needed. Closing the sale she explained return policy and delivery options of the items, as well as finance options. Thank you Lauren for your great help. Overall we are very pleased of the great service received .

Great experience love my 70th birthday recliner chair. Will definitely do business again.

Great products for a great price! Jeanette was so helpful and made it a great experience!

We placed an order 8/4/2019 All pieces will not be available till December/ has been rescheduled 2 times. I have been ask for a downpayment and the GM changed the story after the complaint stated that he ask for delivery and taxes paid at front.

My husband Richard and I decided to redo our bedroom this past weekend and stopped at Ashley Furniture in Vero Beach to look at various options. Our sales representative, Jeanette Suaza, spent hours showing us a number of styles and we decided on a lovely Queen set that included a bed with a storage frame, a dresser, and two night tables. Jeanette was knowledgeable, pleasant, patient and easy to work with. She guided us through the available financing choices and also showed us many mattresses. We decided to buy the bed set, but wanted to explore other stores until we made a mattress decision. We left the store and stopped for a soda and a bite to eat. While there, we decided that rather than going to a number of Mattress outlets we would put out faith in Jeanette and return to Ashley to buy the Beautyrest model that I had selected with Jeanette's help. We went back and added the mattress and a bunky board to our bed set order. We are so happy that we stopped at Ashley and found the perfect solution to our bedroom do-over. Susan Esteves

Lauren, our salesperson was very knowledgeable about the products we purchased. She wasn’t the typical pushy salesperson. She was very accommodating and explained everything exceptionally well. Lauren was a pleasure to work with.

Big show room, lovely people to work with but tough getting financing.

We are quite pleased with our purchase and the entire shopping process. Jeffrey and his general manager were knowledgeable, professional and courteous throughout our visit.

Huge selection and very helpful sales team!

Kimberly was super helpful and knowledgeable. We will be back

Patty was super helpful very knowledgeable and help me make a decision on the table that I was actually looking for

Sarah was very helpful and got the process done quickly and easily. Just the way I wanted it. Selection came very easily. We were prepared to comparison shop, with prices and selection....we just shopped. Everything was in stock and delivered right when we wanted it. Thanks.

Sales representative Lorraine is approachable n kind.

BEWARE BUYERS - should you need Customer Service, all you will hear from Ashley's customer service will be standard zombie lines of 'I understand, I apologize but . . . (cannot resolve). Their system does not allow to correct any matter with any sense of urgency. Also, their delivery team does not offer to use shoe covers and expect to traipse all across flooring through the house with their outdoor shoes. They said their company does not provided shoe covers for their delivery personnel so it is the responsibility of the homeowner to have floor covering! Bold, presumptuous, and what seems to be their company policy ie, put the responsibility back on the customer. That was also exactly the policy their customer service rep offered when the delivery team left without taking our old mattress that our new purchase was replacing - 'it is up to the customer to remind the delivery team. ' We were stuck with the idea of having our old mattress and boxspring taking up our driveway space until they could fit us in to an empty space on their schedule FOUR DAYS later although they have deliveries in town each and every day before. Not even the local storeroom general manager or CSR supervisor could manage any deviation to schedule-- and could not/would not just pick up after the last delivery any day prior. Their customer service does not compare to Wayfair, Overstock, Haverty's and local family-owned businesses, all that have provided excellent service, deliveries and followup. Ashley's Customer Service is in Ft. Lauderdale covering all of Florida. The CS wait time to get through on the line to an actual human being was ridiculous to start. Again, they offer their automated message of "we are experiencing a higher than usual call volume but your call is important to us"-- rather than what is more truthful, like, "we don't hire enough staff to handle our call volume and can care less once you have handed over your money and placed your order. Please continue to hold until we can have a poor CSR answer you with "I apologize", "I understand . . . but can't do anything for you. Have a nice day. " No critical thinking, no sense of urgency. Dealing with Ashley's Furniture for us was like trying to make arrangements with robots given one simple program and one direction on a flow chart. Strongly urge buyers to shop elsewhere.

Anthony was awesome to work with in purchasing my furniture. He was very knowledgeable, patient and thorough. Very pleasant experience

I was in Florida for the 4th of July and decided to visit Ashley because I needed a couch for my apartment in NYC. I was able to test out some couchs before ordering one online. The salesman, also the store manager, was very patient and took me around the store. He wasn't able to order the couch from his store in Vero and ship it to Fresh Meadows, so I ordered it online. I ordered it online and chose a delivery date for Friday the 12th of July. I scheduled my day off to receive the delivery and stupid me slept through the delivery time so the delivery truck left. I had to reschedule a second delivery which cost my another $79.99. I take the blame on this one.

Update 1: I contacted Kate per the response from owner below. They have promised to replace 2 of the 3 sections of the sectional with premium delivery. Once completed this will resolve my issue and at that time I will update my review again and increase the "stars" Original Review: My sales person is the only reason I'm leaving 2 stars... she was awesome... as was the value for what i bought. However, the delivery guys sucked... they damaged 2 of the 3 pieces of the sectional "shoving them through my door" and when they left they left my door and my patio door open forcing me to chase my 4 huskies all over the neighborhood. I called customer service upon discovery of the damage done to the new couch on delivery and now 5 days later i still haven't heard from anyone on a way to remedy the situation. i'm on the verge of disputing the charge for the purchase

EXCELLENT SERVICE

Jeanette Sauza was so helpful with my sectional purchase. She helped create a one of a kind sofa for my space after showing me every option in store. I would recommend her and Ashley Home Store for any furniture needs and I will be seeing her in the future when I outgrow this space!

We purchased a new bed set here for our new home over a year ago or so and love the furniture! The material is solid and we have had zero issues with it. The delivery team installed in minutes and it was a very simple process. The only reason it is not getting 5 stars is because when we financed the furniture, we were told there is no interest being charged so we gladly accepted. A year later, they are telling us we must pay it off now or they are adding interest to it. We never missed a payment and always paid a few dollars over the payment amount. We ended up paying it off instead of the payments, but they should have been more clear when offering zero interest on payments.

(Translated by Google) Jeanette Suaza attended to us Super thanks (Original) Jeanette Suaza Nos atendió Súper mil gracias

Nick was awesome! Don’t shop any where else in vero it’s not worth it.

Best shopping experience ever! I called earlier in the day to ask about the sofa we were looking for and spoke to Nick. He was very helpful & as my husband was working until 6pm (past the end of Nick's shift) said he would set up a profile for me & hand it over to his manager, Sean, so we could be helped that evening. As soon as we spoke with Sean our profile was set & he was able to make suggestions based on our preferences. We were totally satisfied with the quality & quantity of service provided. Nick & Sean are amazing professionals & helped us find a wonderful piece! Thank you!

Great customer service. Also pleased with delivery service and product. I will continue to use them for future purchases.

Wow. Thank you Anthony for the great customer service!

Fast delivery great quality pieces!

Ordered furniture from this company only to be called 10 days later to be told a piece was on back order! Long story short they offered a $50 refund for the wait! After over a month of waiting we were forced to cancel the order and select new items for delivery and were refused the $50 because we did not wait for a back ordered piece that when we initially purchased were not made aware! Never again! Gave another star because they did reach out to rectify the situation! All though it was supposed to be a $50 refund but they gave me a $50 store credit!

Jeanette is s super sales person. All sales personnel should aspire to be as genuinely helpful and respectful as she is. I am lucky to have her taking care of us.

Very pleased with our new table.

Great sales & delivery

We just recently purchased a full house of furniture. 3bedrooms, living room and dining room. Not to mention everything in between. We were very frazzled from a total gut rehab of our home. We were greeted at the front door by the lovely smile of the most attentive and intuitive young woman ever. Her name was Lauren. We furnished our whole home in under an hour. Lauren explained how to lock in our delivery date and how to change it if it became necessary due to the rehab. She kept me informed every step of the way to delivery. Upon delivery there was a damaged end table but it was promptly replaced in under a week. Lauren even followed up on that. The quality of our furniture seems to be quite good, but the quality of the service is what will bring us back.

We just recently purchased a full house of furniture. 3bedrooms, living room and dining room. Not to mention everything in between. We were very frazzled from a total gut rehab of our home. We were greeted at the front door by the lovely smile of the most attentive and intuitive young woman ever. Her name was Lauren. We furnished our whole home in under an hour. Lauren explained how to lock in our delivery date and how to change it if it became necessary due to the rehab. She kept me informed every step of the way to delivery. Upon delivery there was a damaged end table but it was promptly replaced in under a week. Lauren even followed up on that. The quality of our furniture seems to be quite good, but the quality of the service is what will bring us back.

My purchase was easy and fast. Sales associate was so sweet! Delivered the next day. Delivery personal were very nice.

My sales associate was fabulous. The delivery team did a great job. They showed up when they were supposed to. That called ahead of time period and I love my new furniture.

Everything was terrific. Great prices, quality products, friendly sales people, friendly, happy delivery staff, furniture arrived on time. Will return to Ashley from now on.

They should take a bit more time assembling their display pieces. None of them lined up. Horrible presentation

Great service! Thanks Bryan Murphy and awesome delivery service too!!! 5 ⭐️

Anthony is the most knowledgeable professional and sincere salesman I have ever dealt with. A real credit to Ashley furnishings and a real pleasure to work with.

**UPDATE 2: I was very surprised to receive a response to my review. I followed up with an email and received great customer service. I was able to replace my furniture since I had purchased the warranty. Unfortunately, they did not have the same set I had originally purchased, but I was able to choose something else and had a credit to purchase additional patio furniture. I have to say that while all of this has been very frustrating, the customer service that I received throughout the process was exceptional. **UPDATE: While we had a pleasant shopping experience, that is where the pleasant part of this experience ends. We bought a leather sofa, loveseat and recliner. The loveseat had to be replaced 5 times due to defects. Twice they brought a loveseat with no tags. One of those was the original one we had sent back! Now, less than a year later, the loveseat already has a noticeable place where the "leather" has peeled off. The leather is so extremely thin it has peeled back. So disappointing. We did purchase the furniture protection, so we will see if they honor it. We are so disappointed. We will never shop here again, and we warn others not to shop there as well. The furniture is way overpriced for the low quality. **Robert was very knowledgeable and extremely helpful. We had a wonderful shopping experience and would definitely recommend this store.

Very friendly sales & delivery people. Quality furniture.

Quick and easy when it came to making the purchase. The sales team let us be and really sit and try out the furniture.

Anthony was very knowledgeable and helpful!

I've never been there

Jeanette was such a great help with finding the perfect piece of furniture for our son's room. I loved working with her!!

Nice store. Confusing sale items. You can't pick up you have to hire a license mover? I never heard that before. Sounded a little scammy

Ask for Jennette Suaza! She was perfect amount of helpful.

Great place to shop for furniture. Staff are very knowledgeable, friendly, and professional. Furniture selection is huge and prices are reasonable. I highly recommend.

LOVE LOVE THEIR FURNITURE IT'S DEFINITELY WORTH CHECKING IT OUT

Lady at vero store, horrible can't get our order right 😒😒

Great, customer first oriented company, from management right down to delivery, a great experience!

I would give zero stars if I could. The worst customer service I've ever experienced. My family recently purchased a new home and bought a new living room set and beds from this Ashley location. My parents spoke to several store associates who promised delivery multiple times throughout the week, and the furniture has yet to show up. We had family coming in from out of town, with no beds to sleep on. We even had to book a hotel room. We are on yet another promised time window for delivery, supposedly from 2-5pm, and again we get a call and say it will actually be 6:45pm. Which is ruining our family dinner (the third time this week), not too mention we've been sitting around for hours waiting for them (again, for the third time this week). Every call we're met with clueless, apathetic store associates who tell us different things every time. As someone who is about to purchase a home herself (and has a lot of friends in the house-buying stage), I would never recommend any Ashley location in the U.S.

I would give zero stars if I could. The worst customer service I&'ve ever experienced. My family recently purchased a new home and bought a new living room set and beds from this Ashley location. My parents spoke to several store associates who promised delivery multiple times throughout the week, and the furniture has yet to show up. We had family coming in from out of town, with no beds to sleep on. We even had to book a hotel room. We are on yet another promised time window for delivery, supposedly from 2-5pm, and again we get a call and say it will actually be at 6:45 pm. Which is ruining our family dinner (the third time this week), not too mention we&'ve been sitting around for hours waiting for them (again, for the third time this week). Every call we&'re met with clueless, apathetic store associates who tell us different things. As someone who is about to purchase a home herself (and has a lot of friends in the house-buying stage), I would never recommend any Ashley location in the U.S.

Jeanette Suaza and Sean O'brien are great sales persons. Knowledgeable, courteous and thorough. Jeanette asked just enough questions to figure out exactly what type of bed/mattress I was looking for! She made great suggestions. And I actually purchased her recommendation! And Sean was so efficient in the explanation of all my purchases and warranties. Both were ultra pleasant and made for a fantastic shopping adventure! Excellent delivery from John Mobley and his partner! Courteous, efficient, quick service and friendly! Wish all deliveries were this smooth! Kudos to Ashleys for employing such a great staff!

I purchased a entertainment sent which has been delivered now 8 times and they still keep sending damaged furniture and when you speak to supervisors or customer service all they want to give you is 75 dollars although they already have the 3400 I paid there customer service and delivery guys are a joke there rude and very disrespectful how this company is still in business is beyond me and yet I am still fighting to get the correct hutch with no damage I wouldn’t recommend anyone to buy from this store! Take your money and run!

I dare Not walk in this store again!... Worse than car salesman: Here "let me hand you over to a sales rep. that has absolutely No idea what we sell, or how to look it up in their own sales system"... My cell phone is faster & smarter enough to tell me 'leave this store QUICK'! (Does Zero stars mean anything?)

Our salesperson was very helpful. She allowed us to look around with no pressure and was able to help us find the perfect table.

Excellent Customer Service and the salesperson was able to find exactly what I was looking for..

Love the level of service from the showroom to the delivery it was one of the best consumer experiences of my life

great customer service in the store and the delivery guys were awesome.. did a great job

Professional staff Nice design item Delivered on time

Pat is amazing and very professional as well as cute. Everything we wanted she provided with. Thank you Patty for all kindness.

Quality, very helpful, many choices to pick from, and very friendly

great service and prompt delivery

I have been a customer for many years. I finally got the tables I wanted to match my wall unit and my living room is now complete. You can&'t beat the service, prices, and overall experience. Lovin&' it!

Very courteous and professional sales and delivery associates.

This is the place to go for anything. Everyone is very professional, not pushy, Anthony was a very great salesman!!!

Let me start by saying, I was just curious about City Furniture/ Ashley Furniture combined, so I was browsing, not buying. The staff was welcoming, friendly and by no means pushy. Nice to go in and say, "just looking " and have your space! Not feeling watched or rushed for a commission, I actually walked the entire showroom, tested out a few pieces and even tried a mattress or two. I have to say, all were quite comfortable and reasonably priced. And not being interrupted while chatting about it with your shopping companion?? Awesome! I only had one stop midway just to let me know they were happy to answer any questions. Nice selection and variety of styles. The pieces appear to be well made & sturdy. Worth the stop if you're in the market to buy. The only items seeming to be overpriced were the lamps and decor, but who really wants to buy those items there anyway? I like my own taste when it comes to the little stuff .😊 So, 4 stars for the visit and staff. I can't give it 5 without a purchase experience to complete the visit... I'll update when I do that.

Great experience from the beginning on the sales floor thru delivery!

Purchased within the last week. So far customer service and deliver have been excellent.

Great service and great selection I highly recommend to anyone looking for new furniture

Great service and great selection I highly recommend to anyone looking for new furniture

Excellent service and attention by the showroom manager Jerry Sauber. He went above and beyond to get me the information I needed to make an informed decision.

Anthony was very helpful and a great person that helped me able to decide to the product I wanted. It was very quick to be able to process and order the product. Overall recommend coming to the store everyone is kind and helpful.

Very large selection of furniture from sectionals to beds, very full showroom. The sales Rep was well informed and was extremely helpful.

Wonderful experience!

I just made a purchase at the Vero Beach Ashley store. The sales associate was very kind and helpful. I recommend going there for your future purchases. Thanks Jeanny! We