Ashley Store | Wellington, FL 33414

(Translated by Google) Excellent advice (Original) Excellents conseils

My husband and I purchased a bedroom set 2.5 years ago with warranty. The bed frame broke and customer service said they would exchange the entire set because ours is now discontinued. We went to the store to select a new set only to find out that the only set that is comparable to our current and that we like the design of is $1,100 more. Ashley Furniture thinks we should pay the additional $1,100 for a set that has all of the same pieces we currently have and features. The store said to call Customer Service. I called customer service and unfortunately they were not helpful. They actually said they are not able to help us at all and deferred us back to the Wellington store. I understand and appreciate the notion to replace the bedroom set so everything is to match, however, it’s beyond frustrating that now because of this, I have to give up several pieces of furniture so I can fit within the allotted amount that Ashley will provide for us. We chose Ashley because of our experience with their quality and customer service, so I’m sure you can imagine how frustrated we are with this entire experience. The additional $1,100 on this new set is frustrating because this was not an expected cost nor one we were even considering or saving for. I shouldn’t have to lose out on furniture because of this. I also shouldn’t be sleeping on the floor due to a broken bed frame, but here we are…

Jean is the best!

Ms. Pierre was very knowledgeable and pleasant. She showed us options and allowed us to decide on the Furniture without any pressure.

EASY SHOPPING GOT WHAT I CAME FOR 123

Had an issue with A bedroom set that I purchased at Ashley furniture fortunately, I was attended by Mr. Robert L He was very helpful and I truly appreciate you having people like him working for your company

Wonderful customer service. Austin was very knowledgeable

Excellent sales man Austin W was amazing to work with

Super friendly and extremely helpful. 🤗

Amazing store

What an awesome store! Mark was a big help! Thank you

I will never buy from your store again I will be going to other furniture stores. We were misled by the sales representative as far as delivery and our couch that was purchased on your floor wasn’t even prepped properly for delivery

Great shopping at Ashley this past weekend. Thank you for the help and an awesome experience. Can’t wait to get the sofa we picked out.

My sales person was excellent. He patiently waited while I selected several items to purchase using my issued warranty credits.

Our sales associate was friendly and answered all our questions to make this purchase easy

Our salesman Chris is the consummate professional. Very knowledgeable, friendly and professional. Would look for him every time we need to purchase.

The furniture that we requested was available and delivered the next day. No complaints. It was a very positive experience.

No hard selling. Simply showed me what I was looking for. Excellent sales person.

Austin at the Wellington show room was extremely helpful with what I was looking for ! Had a great experience once again with Ashley furniture!

I am happy with the fast friendly service I received from Reginald at Ashley in Wellington.

Chris was very helpful & efficient to complete & arrange our combined order for City & Ashley Furniture. Enjoyed working with him.

Jon was great & provided excellent customer service.

This was a great experience our sales lady Maggie Perez took her time with us we were looking for a king size mattress that fit our budget and she accomplished that . She encouraged us to try multiple different matters and made the experience one to remember! Thank you !

I had an incredible shopping experience at Ashley HomeStore in Wellington, thanks to Marc Williams and the store manager, who went above and beyond to ensure I found exactly what I was looking for. The store itself is beautifully set up, showcasing a wide range of styles to suit any taste. Marc was extremely knowledgeable, patiently answering all my questions and walking me through the entire process, which made everything so much easier. After searching countless other stores, I finally found the perfect dresser I had envisioned here. I couldn’t be happier with my purchase and the exceptional service I received. I’ll definitely be shopping at this location again!

Great service!

I was dealing with a major problem from a purchase and Jermaine Jones was super helpful. He made the process super smooth. If you need the best, ask for Jermaine!

Online video of my purchase touted “easily renewed reversible cushions”. This is totally false. Got a run around trying to resolve this false claim. Seems to be a scam akin to a bait and switch. Wouldn’t recommend buying anything at Ashley Furniture.

Ryan was very helpful in helping make final choices for my home.

Marc was super helpful. Knowledgeable. Lots of great choices.

Chris went above and beyond to help us with our decorating needs. He was very pleasant to work with. We will be back!

Jamie was great. He was quick to find what we were looking for. Listed to what we asked and didn’t try to sell us something we didn’t want. He made us feel very comfortable.

My salesperson, Ryan Miller at Wellington Ashley/City Furniture was top notch with his professionalism, and a pleasant personality. Other employees were also helpful when needed. I look forward to my delivery!

Margarita was our salesperson. We wanted to purchase some wall art. We told her what we wanted and she immediately hit the information and placed the order. She was very friendly and helpful.

Adriana Aponte was super helpful.

Wellington City Furniture Store - we had a great, young salesman assist us at your wellington store today. He was very helpful directing us on our purchases. His name is Christopher Clark. He is knowledgeable and friendly. He also helped us out to our car carrying a big ottamon etc. We are both 77 yrs old so we appreciated his kindness.

We were in the Wellington store. Jean was the salesperson that helped us. She was wonderful in getting us all that we needed to make the best decisions regarding our recent purchase!

Austin was super helpful and efficient. He was professional and I would recommend asking for him if you need help at Ashley Furniture.

Great service and fast

Ms. Jean was so helpful and knowledgeable for the different couches we looked at. She helped us with the magic configuration to fit us the best!

We met with James and he was informative and friendly and genuinely kind with the process

Very helpful & very pleasant salesman Very courtesy. Why did you get rid of all your Accessories they were great pieces of accent when buying rooms of furniture it was very disappointing

John was awesome at knowing products and availability. He did a great job explaining products and helping us find what we wanted.

Initially this was a 5 star review. However the delivery process messed it up completely. I had six chairs delivered, 3 of which were wobbly. I submitted a claim right away. I had 4 scheduled appoinents because the technician was a no-show every time. The one time I spoke to the technician directly he told me that we were inconvenienceing him on Thursdays which is my only day off. I'm actually writing this review as i'm sitting on the phone trying to find out where my technician is, which yet again is not showing up. However when we initially purchased Matthew was very helpful and patient during the whole process.

Austin was amazing and worked with us through the entire transaction! If you are around the Wellington area come work with Austin!

This places is wonderful and beautiful, and the sellers are super profesional and easy going, especially Margarita Perez ( Maggie) she was really patient and super sweet and nice. Thank you a lot.

Went in looking to spend a store credit. Found a beautiful rug that I believe will look great. Also, looked at mattresses to consider. Our sales rep, Jean P. , was so helpful and nice. She was not pushy at all and answered all my questions.

Alex always the best help whenever I need help with any purchases

Ordered my couch on Thursday, delivered today on time Saturday. Men did a great job, were professional and polite. Couch was set up and looks great.

Very helpful staff!

Austin was great and explained everything clearly. Store had plenty of options on display to choose from.

Marc Williams was a absolute delight to work with!!

Our salesman Chris Clark was wonderful to work with. He is an asset to your business.

I purchased a sleeper sofa on June 1, it was delivered damaged. They arranged for it to be exchanged, and the second sofa arrived 6/21 also damaged. I asked for a refund and was told I didn’t qualify for a refund because I allowed the driver to leave the sofa in My Home. Was I supposed to check for damage on the truck? And don’t fall for the 24 hours to go over your purchase because that doesn’t qualify for a refund either. Apparently, Ashley does not have a refund policy. At least that is what I was told by the customer care manager. After receiving the second damaged sofa, I made a point to say this is not what I purchased in store, which is damaged goods. I was told I did receive what I purchased, which was a sofa sleeper. Unreal! Needless to say, I now await my third sofa. INSPECT everything before the driver leaves!! Oh.. did I mention I paid for premium delivery. I received a call prior to my delivery, telling me that my furniture was being inspected before it was being brought to my home.

Jackie has been so sweet and helpful throughout the whole process of picking out a couch! She was so knowledgeable. We will definitely be coming back for her help.

We were very pleased to have found Jacquelyn as our sales associate. She was very patient and extremely helpful. We purchased a beautiful sofa bed set which is exactly what we were looking for. GREAT CUSTOMER SERVICE!! Thank you Jacquelyn.

The Sales Reps were very helpful especially John Dao who helped me find what I wanted. Was very knowledgeable and assisted me in finalizing my sale. I had a good experience. Thank you!

Sales associate Jim was helpful and knowledgeable. Great experience

This was our first visit to this Ashley location. I was very impressed. There was a large selection of lovely furniture for whatever need. Salesman Jon Taylor was knowledgeable and helped guide us through our selections. I would recommend this Ashley location.

Always a pleasure to do business Jermaine is the man he will take great care of you. Highly recommend him!

What a great experience walking through Ashley home furniture we had the pleasure of shopping with Jermaine, who is absolutely awesome and we found our perfect king size bedroom set. We couldn’t be happier. We can’t wait for delivery. Thanks Jermaine 😁

Maggie was great and took her time with us. She gave us all the details we needed for the bed frame and warranty. The store was clean and everyone was professional. Thank you

Very helpful and explained everything well. My family and I were very satisfied with his help

Our salesperson went above and beyond. Ryan was the best. We will be back

Austin was very nice to work woth

Salesperson was attentive and very helpful

Very good experience.

Very happy with our purchase!

Great selection, fair pricing, good customer service.

Krystal helped us today and was fabulous! She really knew her stuff, her merchandise and was very knowledgeable and courteous. We had an excellent experience today!

Ms. Perez, was amazing she helped my Husband and I with great customer support. I wish I could say the same about the young man that delivered over couch, his truck marked all over our couch, also leaving their dirty hands mark on our light color couch. I would never use him again if I ever come back to this Ashley for anything. My rug they didn't even roll in up they just crush it up like it’s from the dumpster. I am very disappointed in the delivery guys. They were quick the collect my $200 for the delivery. When I asked him to position the couch how I want it and I was thinking of how I wanted it TJ told me he have to leave. So I just give him his $200 and let him get out of my home. The next day I had to call a cleaning company to come in and clean my couch because of how they marked it up and use their dirty hands on my couch. Our couch was clean and look so beautiful when we saw it in the store.

Alex Mosley is an incredible and resourceful advisor for our family and represents their store extremely well with the utmost professionalism combined with expert advice and care for our needs being at the forefront of our interactions. We've lived in Florida for over 5 years and have been coming back specifically to Alex for each purchase and improvement to our home, and he treats us like honored members of the Ashley family whether in-store or communicating updates to us via email. I can't say enough positive things about the quality of the items we've bought from Ashley with Alex's help, and we love everything about how much improved our kitchen, bedrooms, living room, and more are.

Maggie was awesome

Jaime is the BEST

Excellent!

Very helpful

Great experience!

Very friendly salesman. Very knowledgeable and helpful. Very happy with the purchase.

The best part of my shopping experience was John Dao. He was professional, friendly, patient and absolutely no pressure sales. He helped me find what I wanted, but never steered me to buy what he thought I should buy. Thanks John.

Assistant manager and Marc Williams sales associate were both professional and friendly. Assisted us in any of our questions and made us feel like valued customers. Great experience.

Crystal was amazing, took her time to help us and did not pressure us at all. When it comes time to buy something else we will definitely go see her.

I enjoyed my shopping experience at Ashley Furniture, I was greeted right away and had all my questions answered by a great employee named JT. He made bed shopping easy and fast. He did a sleep test rest on me to figure out what kind of bed would be good for me. I can't praise him enough for his help. Thank you JT!

Had a great shopping experience today at the Wellington, FL store! My salesperson, Adriana was amazingly helpful and I am so looking forward to getting my living room furniture!

Krystal Smith is an awesome associate. She really knows all the inventory and helped us find exactly what we were looking for. We love shopping at Ashley!

I just purchased the Emilia brown leather sectional.. it’s beautiful and so comfortable!! Thank you to Risaira to understand right away what we were looking for!! She took her time to go over all the measurements and options for my living room! Thank you again!!

Jim Caprio is awesome he was a great help with a problematic situation replacing my furniture that was discontinued with my warranty I highly recommend anyone going to City/Ashley furniture and asking for him you won’t be disappointed…Wellington Florida store location

Found what I wanted quickly and they had it in stock for a delivery in 2 days.

Highly recommend consulting with Jaime and Robert! Both gentlemen provided excellent customer service, making shopping for furniture easy and stress-free.

Always a great shopping experience. Jermaine is professional and really listened to my needs and was very knowledgeable.

Customer Service was amazing. He was very helpful and was so kind explaining everything by detail. Thank you Mr. Bonilla.

Saturday 3/16/2024. Went to buy a recliner lift chair today. I could buy the chair but I couldn’t take it with me because I had to use their licensed delivery person. They couldn’t tell me how much and wouldn’t let me pick it up. EXTORTION!!!!

Wàaaaaaaay overpriced

Love my purchase!

Very inviting and clean store. Staff was 5 star

Rude customer service. Bad experience.

My family and I had a very, very bad experience at Ashely Furniture in the Wellington Mall. We went here to buy some new recliners for our living room. The sales representative, Risaira, sat us down and showed us several different chairs. Finally, she shows us a chair that we find to be very comfortable, she tells us the price is $700, writes an invoice, and we purchase the chairs. Turns out the price was actually $1,200 and she was looking at the completely wrong product when she told us the price. The wrong product was delivered to our house and we had to return it. The store manager, customer service reps, and sales reps were very rude and did nothing to make the situation better. We wasted 5 hours of our life with Ashley. We will never shop here again. UPDATE: Someone called me and tried to give me a small gift card to change/edit my review, but would not address the real issue. This company is incredibly unprofessional.

Very pleased with the furniture I purchased. I have made several purchases with Ashley over the years and have always been very satisfied. And would highly recommend to friends. The sales associate, Jermaine Jones was excellent. He was very knowledgeable, professional, and courteous.

(Translated by Google) Excellent service, good offers and above all a friendly staff very willing to help you. I am very grateful and satisfied. (Original) Excelente servicio, buenas ofertas y sobre todo un personal amable y muy dispuesto a ayudarte. Estoy muy agradecida y satisfecha .

Seller are professional and courtesy. Help me with order. I will recommend this store

I bought a dining room set, perfect size for me,I downsized and needed a smaller one,the person that helped me was Very professional, and answered all my questions.will shop there again

Maria and manager Maria were fantastic.

The store was short on staff so we had to go searching for someone to help us. Once we found someone we were able to place an order and get what we wanted. I love the iPad checkout and the quick delivery.

Cleaning and friendly staff

Alex and Jack were awesome with helping us and explaining everything.

Customer service! Dario was patient and found exactly what we wanted.

Austin was very informative and attentive.

Austin at the Ashley Store in Wellington was a great asset to our visit...attentive, patient and informative! Everything went smoothly and we will definitely go back with Austin to finish out our shopping!

They made the buying easy

Maggie the salesperson was very helpful 👏🏿 👍🏿 👌🏾 😀

Quality furniture Great salesperson John Dao and Dario . Great sales guys. Always get my furniture there.

Great friendly service

Woodley Pierrelouis was excellent! He (heard) me when I told him what I was looking for. He took the time ! Will recommend him to everyone. Very very pleased. Thank you

Service was great.

Thanks for the service! We just bought a beautiful and comfortable couch We can’t wait for the delivery 📦

Very friendly staff. I hate shopping, but they did all the work. My saleswoman was named Risaria Espinal sorry, if I spelled that wrong. She was great! Beyond great, she was exceptional

Wonderful experience with Woods Pierre, he really knows how to catch, talk to his customers and explain in very precise details the product you're about to buy from the purchase process to the delivery! What a great and delighted time with him!

Really quick service and very professional. Crystal was great at the Wellington location.

Used a credit towards buying a couple accent chairs. The sales associates were outstanding. The prices were on discount so that was a perk. Only issue is had to return back to the store the receipt showed a balance due when all was paid. The associates cleared it up and we were good to go!

(Translated by Google) Very good service (Original) Muy buen servicio

It was such a pleasure for me and my mother to be attended by Adriana Aponte yesterday at the store. She is so kind, knowledgeable with excellent communication skills, she explained to us all the possible options regarding to our interest items. We cannot be more happy with this experience!!! Thank you again!!! We will see you soon

I had the pleasure of dealing with Maggie Perez, who was very knowledgeable, and certainly helped me choose the right accessories for my home for the holidays.

Jack was extremely helpful and patient

Terrible customer service.Awful delivery service.Was promised that my new dining table would be delivered on a Tuesday after purchasing it on the previous Saturday evening.Failed to arrive, although I sat and waited all day, only to discover that it was booked in to arrive in 2 weeks time.Also that the base would be already assembled just the top would need 4 screws to attach it to the base. Not at all the case. I have pieces of dining table that were left on my doorstep, with no assembly instructions.I will NEVER buy from Ashley/City furniture again.

My wife and I went shopping for a bedroom set and Mr Jack Albrecht was very informative and helpful. We give him our highest recommendation

Not the first place I would buy furniture.

Woods was great!! Knowledgeable and he really knew his stuff. Thank you 😊

Jaime is the best! Give him a $10 raise

Very pleasant experience our salesperson was very patient and helpful. Would highly recommend Ashley furniture as the quality is quite high. We have a sofa.set.that is 18 years old and still in great shape.

(Translated by Google) Mr. Hezekiah, your salesperson, is a person with excellent attitudes to serve the customer and find the key to what they are looking for. For us he is the best seller that Ashley and city fornitury have. (Original) EL señor Hezekiah, el vendedor de ustedes, es una persona con excelentes actitudes para atender al cliente y dar con la clave de lo que busca. Para nosotros es el mejor vendedor que tiene Ashley y city fornitury.

Great Customer service !

Krystal Smith was kind, not pushy, asked questions I didn’t even think to ask and put no pressure on us to purchase…she was a delight and I will only reach out to her for future purchases…thank you Krystal!

Giovanni was a patient, friendly salesperson. He was knowledgeable and very helpful in finding what we wanted for a bedroom set.

The customer service was exceptional in all aspects, especially when helping to decide on the correct furniture and specific measurements for the unique spaces within a brand new venue. Woods, the sales associate were very professional, knowledgeable and extremely helpful. I was very pleased with the speed of delivery.

Excellent experience, polite and professional staff

Beware! They don’t accept any returns on mattresses or any bedding once it’s delivered!

Love this store. I always find exactly what I am looking for and the quality is great. Only store I go to for my furniture needa and their delivery service is great too.

I was looking for the Ashley store and my maps took me to City furniture, I went in and was greeted very nicely by a lady named Hilbo, She took me upstairs to the Ashley area and found out what I was interested in and took her time with me and after an hour or so I walked out at the store after purchasing exactly what I wanted. First time ever I shopped at a big name furniture store and with service like that it will not be the last time.

Julia was amazing, she gave us our space to look around with ease before making a decision and was very knowledgeable and friendly.

Maggie was amazing and walked around the whole store with us until we found what we were looking for! Her and her manager even helped us with an open claim we had.

Austin Weglewski was very polite and informative and was very helpful and patient with my every needs .

Austin was extremely helpful as always he’s helped us for every room of the house.

Great sales girl, she followed me all over the store! A lot of choices for furniture.

It was a wonderful experience. Julia took my wife around the store and was patient with her. She answered all my wife's questions. Thank you.

Ashley Wellington is great. Excellent customer service. They had everything we needed and was in stock. Our sales rep was very professional and knowledgeable of their products.

Very nice experience, John was a great help,no pressure and courteous, we highly recommend Ashley Store. Thanks

Julie is a very understanding and competent sales associate. She is very relatable and easy going as well. We had to take time to make decisions and she didn’t make us feel rushed or put off one bit as we made our minds up even when I went through all of my thoughts out loud. She actually could insert herself in my mind to see my points and needs for our home dimensions and the needs of our child and other family members… in order to help me make the best decision. I’m not indecisive, but I do have many factors to consider (mobility around furniture, confined spaces, need for handicapped pathways to stay unobstructed, childproofing, cleaning options, comfort options, dimensions to accommodate tall people, etc)!!! She was so helpful in understanding my needs! Thank you Julie!

They have deceptive pricing practices. We bought a couch last Saturday evening. We got home and looked at their website. The same couch we purchased is $200 cheaper on their website. I called the store the next day to have them honor the price. They said they will not price match - even though it’s their own website. This is very deceptive. Customer service is worthless, they don’t even want to hear anything the customer says. I’ve never heard of such a practice of not price matching their own website. This cannot be legal. I will never shop at Ashley or City Furniture again and I would discourage anyone else from shopping there. The salesperson pushes all the extras and even includes it when we say we don’t want it.

They had a great selection of dining room furniture, reasonably priced, and of excellent quality. Our sales lady, Maggie, was wonderful….helpful, professional, and accommodating. Our furniture was delivered the very next day, on time, and with a great crew, who completed the delivery in 15 min.

Adriana Aponte was very kind and helpful! She was a pleasure to work with. 🤗

Awesome help finding my sofa the staff was friendly and it was fast. The delivery date was surprisingly fast

I always go to Ashley/city furniture at Wellington mall. I always go to the same Austin. I love their store just too big.Austin is amazing you tell him what you want and he takes you right to it. I bought a beautiful new bedroom set to go with my new living room set, to go in my new house I love everything about Ashley furniture.

Josh was very helpful with me and showed me what I can have or get. I recommend him

I will go back to purchase more furniture. Austin was a great salesperson, very professional and helpful.

Very friendly staff with a large array of quality products

Cindy has always been helpful and right to the point. Another great experience

The staff was very helpful without being pushy. It was a very nice atmosphere to shop and look at so many different styles of furniture. We are very excited to get our new couches on Friday 😊

So excited to get my new furniture!! Beautiful store with great associates to help.

Our sale associate Dominique was helpful, knowledgeable and a pleasure to do business with. I would definitely see her and her manager Matt for my next furnishing purchase:)

We had the nicest sales associate and purchasing was like taking a rest and chatting with a new friend! Fast,efficient and great prices!

Cindy was great! Definitely gave us what we were looking for and honored the online price to in store. Honest and great help!

Have purchased furniture here many times. I appreciate that they don't bother me until I ask for help and then they listen, provide suggestions and help make the process easy. Thanks

Love the furniture and our salesman is the best!

Cindy Snyder was not only kind and patient but extremely caring. She asked us a lot of questions about what we were trying to accomplish and took the time to get to know us. We highly recommend shopping with her.

Very pleased with the service

Our salesman John T was awesome very Helpful and polite Todays shopping was magical

I needed a new couch and bed for myself for the house i just purchased. Dario helped me find a great reclining sofa for my living room. Tyga helped me with my bed and both of them handled the paperwork and delivery quick and easy. Whole experience was great thanks to them. I will be purchasing a new bed for my son from them some time soon so just walk into City Furniture like I did they will help you find what you need and get you taken care of.

You must see Maggie! She’s so honest and truly helpful when you are trying to find the best piece of furniture. I have been back several times and I only want to work with Maggie! She’s the best!

Beautiful selection and sales help was very helpful

Great customer service and choices

Great customer service. Attractive furniture.

Do not recommend at all. No one was helpful. I walked the entire store without anyone coming up to me. I went up to 3 people all sitting in the front. The guy didn’t look or say anything to me. The girl who helped me didn’t seem like she wanted to & even asked me to pull up the model on my phone that I was asking if they had it on display. The other girl cussed when someone went over the walkie saying someone needed help.

Dominque very helpful and patient

Lovely furniture good quality furniture. Great fashion up to date. Sales person ALL of them nice, friendly and very helpful!

I really liked that they let us look around first, we're there for questions, and immediately helped for sale and close out. great service and attentive.

Great customer service and attention

We had a great experience with Maggie. She was very helpful. I highly recommend her for sales.

Sales staff very courteous. Picked up our chair on time and all was good.

The sales representative who took care of me was beyond wonderful !!! I didn’t think I would purchase at Ashley’s Furniture but she made it so easy and pleasant!!!

Crate service I recommend Ashley and city furniture and Austin was excellent health associate with everything

Great experience with Jean!

He is a great asset to your company. He sold something to me and my friend. Very polite and knowledgeable.

Andrew was great, patient and knowledgeable!

Replacement of new damaged items is absolutely ridiculous. Waiting for Replacement since February and we still need to wait until the item arrives. They offered a credit to keep the damaged piece. Not good customer service at all. Last time will purchase anything at this store

Fantastic service with a great knowledge of product and a quick wit. Antony May was awesome!

All good the people are nice

Quality and professional service

Austin was a great salesman, patient and willing to find what I was looking for completely.

I went to look for a bedroom set and found the best sales lady by the name of Adriana Aponte. She knew just what we needed and we made a purchase.

Lots of furniture to choose from

I wish I could give 0 stars. We originally spent a LOT of money on 2 new powered couches, a powered chair, a coffee table and a side table. The side table was a floor model that we took home that day as it was in good shape and a great discount (50%). That experience was actually a 5 star experience but Ashley has destroyed all good-will I had for them. About two weeks after taking delivery of our new furniture we decided we needed another side table. I called up Ashley (I spoke to 2 stores) with the model number and ordered what turned out to be the last side table of that model available but they swore it was new in the warehouse. Upon delivery, the reality was quite different, see the photos attached. There is no way this wasn't a floor model they wrapped up and sold to me at full retail rate. My ask was simple, I would accept it at the floor model price - with a young child it won't stay perfect forever - but I shouldn't be paying full price for this item as delivered. Ashley refused but offered to come repair it. Fine. Well, their repair guy came today and was himself shocked at the shape the side table was in. He fixed the bigger issues but was unable to restore the side table to manufacturer specs. There are still numerous visible scratches on the side table. Ashley still won't match the floor model price on this side table. At the end of the day they are giving me a partial refund but they refuse to honor that floor model pricing. It's a shame because the additional $75 I'm asking for, as a matter of principle, that they refuse to honor, will guarantee we never spend another penny with Ashley, City, or any other affiliated furniture companies. So, if you choose to shop at Ashley or City, go in knowing how poorly you will be treated and that they will absolutely try to sell you damaged goods and smile to your face while doing it. Then offer you a small pittance in return knowing they've already lined their pockets with profits. Buyer beware.

I love the service and accommodation.

Our sales rep, Cindy, was terrific. Listened and guided us to a very satisfying purchase decision. Looking forward to getting our furniture in the very near future 😀

Our salesman was exceptional! Alex was courteous, knowledgeable about the numerous furnishing and very helpful.

Excellent service, Dario Vallejo, the sale person was very helpful, I will definitely recommend!!

Josh and Adriana and Karen were awesome! I highly recommend!

Very good, Jim was very knowledgeable and friendly

Our salesperson Cindy was great

Cindy was our sales person and she went over and above and she is very knowledgeable and a true professional. I would recommend her to anyone I know!!

Very helpful salesman and a good variety of furniture

Sales person very helpful and patient.

Salesperson Jim Caprio was an excellent representative of your store. Personable, helpful and knowledgeable.

Great salesperson Pierre. very accomedating and patient. A very nice experience.

No pressure sales; good selection of bedroom furniture, etc. The whole experience was a pleasant one.

Wonderful experience with Johnathan Suarez! Helped us to make some decisions in decorating our Condo in Boynton Beach. He returned calls quickly and was very polite and informative! Thank You Johnathan for a great experience with Ashley Furniture! Great Place to shop! Ask for Johnathan Suarez!!! He is a great Sales person who is knowledgeable with his products.

Jermaine Jones was an excellent salesman that listened to what our needs were and found us exactly what we wanted. He was patient and has a wonderful personality. 10 out of 10 experience. We had gone to another store just prior to Ashley and did not have a great experience and left because of it. I’m glad we went to Ashley furniture and met Jermaine as he literally made our day. I highly recommend going to Ashley and ask for Jermaine.

Jermaine Jones was an excellent salesman that listened to what our needs were and found us exactly what we wanted. He was patient and has a wonderful personality. 10 out of 10 experience. We had gone to another store just prior to Ashley and did not have a great experience and left because of it. I’m glad we went to Ashley furniture and met Jermaine as he literally made our day. I highly recommend going to Ashley and ask for Jermaine.

Cindy Snyder we’re was our salesperson. She was terrific. She was knowledgeable, patient, respectful and very helpful. She answered all our queries and made us feel good about our purchase. I would recommend your store to my friends. Sincerely, Helene Levin

It’s ok for someone looking for traditional style furniture Prices are high Very few modern pieces

Pierre is simply the best. He got me exactly what I wanted at the right price and scheduled a delivery date that suited my calendar. He made it all so easy. What a pleasure!!

Josh was great!!

Jermaine J was very helpful and efficient. Wonderful gentleman and Employer. I’ll be back soon because of Jermaine J in the Wellington Mall

Cindy was and is amazing . My couch is scheduled to be delivered tomorrow . I expect everything to go smoothly

Quick and friendly service. We couldn’t have been helped by a better Customer Service representative than Cindy S today. She is an excellent asset to your company. Thank you — Judy 👍

Well I hate to do this Please read the updated news below !!! This company has a lot to learn ! My family will not continue to use City Furniture/ Ashley Furniture I have spent lots of money with this company over the last 2 years I was hesitant to go back because their customer service is a challenge God forbid you call the store and try to reach a manager. I went a purchased a desk and asked if it was on sale. I was told no by the sales person and a manager. I purchased everything and when I got home it was over $100 less on their website! Then the fun begins. After trying for 45 minutes to call the store I finally got someone to answer and they told me they never check the online prices. LoL They did credit me but I still feel like this company needs to be a bit more customer centric ! And learn how to answer a phone

Knowledgeable, friendly sales people. No high pressure. Anthony May was a very pleasant helpful yong man and we made a sizable purchase. We were not pressured to buy .. we were given plenty of time to ask questions and to try out each item . We were impressed by the qualiyl An llafordability of your product M, E ODONNELL

Great service and very professional

Zero responsibility from the store , customer service or the sales representative.

Cindy was super helpful in helping us pick out the furniture we loved.

Bought a table and chairs for our new home…..first table came with a nice big scratch….they sent a man to come fix it and not only did he wreak of smoke but he made the scratch worse!! New table came today and guess what?? Another scratch!! I will NEVER EVER buy a piece of furniture from Ashley again!!!! Beyond disappointed!!!

muy buena atencion buen servicio

Originally had several issues, but Tiger, the manager, listened to our concerns and made us feel like we were not just a $ sign. He is very professional and personable. Tiger really does know how to make a customer feel like their purchase is the most important purchase of the day. He definitely saved this sale! He is an asset to this company and staff would definitely benefit from following his leadership. Thank you for your excellent customer service as well as your military service. Well done!

very bad experience. I ended it up canceling my order. Pierre was a terrible sales person. Kept pushing to buy the extended warranty and the $500 delivery. At the end he asked how are you paying cash, check or credit card and I asked him about financing he told me it was too late and he didn't think I'll qualify. Extremely disappointed.

Cindy Snyder was very pleasant and helpful at the Wellington store.

really good furniture 😍 love ❤️ everything get Dairo !! excellent sell person 😊

We worked with Cindy S. and she was FABULOUS!!! She took us all over the store, up and down the stairs, showed us all the options and spent TIME to make sure that we were complete satisfied with our purchase. She was VERY knowledgeable and her experience showed. We would be thrilled to work with her again!! Also have to mention that the other staff we encountered were very helpful and nice as well. It was a great pleasure to shop at Ashley!!

Beautiful bedroom sets, great prices

Go to Ashley Furniture in Wellington, FL & see Krystal for amazing service! She is knowledgeable, friendly, & helped me decorate my entire house! She is certainly an asset to their company!

I would highly recommend Ashley of Wellington, my first time with them and I was impressed with the service. Samelia take the time out to listen and help me. I also saw team work to make the process fast and easy. Ashley store at Wellington is definitely the place to go for customer service.

Maureen any myself would like to acknowledge our pleasant shopping experience and want to thank our sales associate Pierre Kaufman for making that happen.

Delays galore and they take your money upfront. Avoid!!!

Very nice Alex was very knowledgeable, and very nice, I am happy with my purchase, beautiful store

Great service associates made sure we saw everything we were interested in Always a great place to shop

Very courteous service.

Olgun Gunduz Was a great salesman. Helped me with my purchase and though the first option was going to take long we chose another option. Helped us through the process with ease. Thank You

Giovanni was the best person helping me and my husband get the bedroom furniture we wanted. He was very helpful, professional, kind, nice, and extremely awesome. Raymond was also assisting him and we just as great. We come there for all my future furniture purchases..

Giovanni Zurita was excellent extremely nice and professional also very helpful in getting us the furniture we wanted. Also Raymond Ho was also assisting us again extremely nice, professional and helpful. Definitely will be back for any future furniture needs.

Won't be coming back to the Ashley brand. Ordered a dining set paid in full. It's been 5 months and have yet to deliver. They claim supply chain issues but it's a TABLE not a complex piece of machinery or highly sought after electronics. We're in 2022. The supply chain issues by and large are over.

Friendly staff, energetic, very helpful . They went out of their way to present us with a great variety of options and their interior designing expertise to match the colors of the furniture to our home interior. Very thankful . Hope the in home service will live up to the standards as well if needed .

I purchased a bedroom set and kitchen chairs from Julian Fletcher at Ashley Wellington. My experience has been nothing been outstanding. Julian has been one of the most helpful sales associates and partners to work with. Not only did he spend time with me while I picked out my furniture in the store, but he has worked with me resolving some after-delivery issues as if he was my personal associate. I would like to personally commend Julian for being such a helpful and professional asset to your team. Sheri Rittenberg

Nice people to help you shop

The patience and courteousness by all the members of the Ashley and City Furniture team!! Thanks LJ and Anthony😊

I purchased a couch and a chair back in September of 2020. The one recliner was not functioning properly, I did not complain cause it was still working. In December of 2021, the other recliner broke. I have the extended warranty (3 yrs). It is now the end of May and I am still waiting for my replacements. I was told end of March. I will not purchase from Ashley or City ever again.

My husband and I had an amazing experience shopping for our new home all thanks to Adriana Aponte! She was so helpful, knowledgeable, and patient with us, making our shopping experience at Ashley's so wonderful. I would recommend anyone looking to see Adriana!

Cindy Snyder was amazing! Her advice and help was invaluable. You cannot get help online, in person is best! She is completely professional and knows her stuff very well!

Better pricing and superior customer service compared to another furniture store we shopped at recently.

My financial adviser told me to invest Forex & Bitcoin investment with this legit trader called Mrs. Sophia James, So i did and now I'm here to testify that she is the best, I invested $900 with her and i got my profit of $9,800 after days of trading, I withdraw to my local bank account here, Text Her on: WhatsApp: +17075598033 Email: sophiajames0122@gmail.com

Crowded store. It took a long time for a salesperson to ask if I needed any assistance.

Don't buy the protection plan or stain plan. DO NOT fall into the same scam I did. Paid for 3 years and every time something happens to my 9 months old furniture they don't want to cover it they come up w excuses! This was the last straw when I had a stain on my 3k sofa and wrote to them after having the protection and they said sorry I had a day to let them know about the stain! Biggest scam ever. DO NOT purchase the protection plan!

Buyer beware. Prices subject to change based on the area where you live, per their website.

Just wanted to take a few minutes give a shout out to Julian Fletcher and Ashley Furniture in Wellington. I stopped by the store yesterday afternoon looking for a comfortable couch to replace one that had gotten damaged during a stressful move from New Jersey to Florida. I knew what I wanted but I was working within a budget and wasn't sure that I was going to be able to find it. I had seen something online but it looked like it was on backorder and wouldn't be available for a month or two. I asked Julian to check, however, and he looked it up for me and it WAS in stock! Turns out it was in the warehouse but not on the showroom floor but something similar was so I could get an idea about the fabric's feel and texture. Julian was knowledgeable about most items in the store and was professional, thoughtful and patient as I coordinated things with my son who was purchasing the couch on my behalf for me. He truly was the epitome of what someone in a customer service sales position should be! The icing on the cake was learning that my couch was available to be delivered today, just 24 hours later! Even though I did not purchase a mattress from Ashley Furniture, Julian was kind enough to also show me several options while I was there. The couch delivery process was smooth. As promised, I got an email last night at 8:00 p.m. telling me what my delivery window was and was updated on where the delivery truck was and got a phone call and text message when they were nearby. The gentlemen who delivered were courteous and professional. I am delighted to once again have a couch! I am pleased with the style and color that I chose and it's oh, so comfy! Thank you Ashley Furniture and Julian Fletcher for making this whole experience a pleasure!

Horrible quality. Couch completely broke less than a month after buying. Customer service did not help at all. Left with a piece of trash that was expensive.

Yes I received great customer service from Sam.I found a beautiful bedroom set and I'm very happy with my purchase

Alex was very patient and helpful, l enjoyed working with him. Look forward to visiting Ashley again and will definitely ask for him. Thank you so much for an enjoyable experience

Cindy Snyder had been absolutely knowledgeable, friendly and a Perfect sales associate. I recommend her 100%. Irene Leffler

Leo was very helpful and provides excellent service

The experience was painless, The salesman Andreas was very nice. We picked out a table went through finance and bam we were done. He explained everything we needed to know and left us with no questions. 10 out of 10. Would go back.

Great customer service and lots of good furniture!

Public beware! Their warranty is one lie after the next. I purchased an expensive sectional, the reason why we bought it, it was because they sell it as a special material that doesn't rip...They said that if stains or rips and it wasn't able to be removed with the product we were given, they will send a professional to clean and fix it and if they couldn't fix it, they will replace it. 100% a lie.They do not do that, they sent an extremely rude person that walk in and look at the couch and said it was in horrible conditions and that couldn't be fixed. And it wasn't going to be covered. It's is less than a year of purchasing the couch and it's almost paid off at this point because I've been making extra payments,!not only what it isn't required.After arguing over and over with them they said they will send me new covers. I only got some of the covers.Please do yourself a favor and buy anywhere else. They don't stick to their promise, completely unethical company.I will never buy there again.

Had a bed frame delivered and several pieces were damaged. They wanted to give 10% discount, $200 gift card or make me wait a month and a half for replacement pieces. Should get minimum 15 - 20%. So for $100 they will be losing a customer. I spent $4,500 with them. Also, they gave me two bags of the same hardware so I was missing one. Had to spend $30 at home depot on hardware to put the bed together. Unacceptable. I will be going back to El Dorado.

Pierre helped us find the perfect living room and dining room set. Took his time with us, we never felt rushed and he took our interest into consideration. Raymond helped in the end with financing. Overall great experience.

Leo was extremely helpful and patient. With furnishing a new home it took a while. I strongly recommend Ashley and City Furnitures Wellington location.

The service is outstanding, I can’t say enough about how helpful and how pleasant my shopping experience was. And by the way love everything I got. The furniture is beautiful 🤩

Everyone was very friendly and fast working with me. No complain.

We ordered a buffet sideboard and came incomplete and in bad condition and they do not want us give us a refund when is totally their fault. They want us to wait for more than one month to do an exchange. That is unacceptable and bad customer service! If you can't fulfill an order you should give the money back! We never will buy from them again!

The sales associate was extremely helpful. He made the process easy and answered every question that I had. Don’t waste time with the “other store”.

The young woman was so pleasant an she price match my item exactly how it was I would be shopping there again soon

courteous service, good explanations this is my favorite store, quality price excellent service

They promised delivery three times and have not delivered my entire order yet. I drove down from New Jersey three times now and after they promised to deliver the rest of my bed today….. They now sent me a text it is on back order! This is the worst store I have ever dealt with in my life. Lie after lie and a total waste of time and money trying to get a complete order. I will never recommend this company!

The sales people don’t hover you. Once you find what you like then they are very helpful in getting the best deal.

I dealt w Cindy. She was so great. Very helpful

Guys delivered scratched up dresser that took 5 months to be delivered. I didn’t notice the scratches until a few weeks later (I know that’s on me) but nevertheless, this is what I got.

Juan Morales at store #18 helped us and he was amazing. This handsome salesman helped us get the price we hoped for and helped us devise a plan for delivery despite our more complicated situation. He had us laughing and made the entire purchase smooth, fun, and pleasurable.

Meaghan Cushnie the sales associate who handled my purchase was very helpful and so was her manager. I am totally satisfied with the service and professionalism of Meaghan. I hope that when my furniture is delivered I will happy with that service as well. I will certainly recommend Ashley to friends and family. John

Very efficient professional sales person who was knowledgeable about the products

Very friendly , warm and knowledgeable

As soon as my husband and I entered City Furniture we were greeted with smiling faces. Everyone was warm and inviting. Adrianna who was my sales person was helpful and knowledgeable. The general manager was very attentive to my needs and followed up when necessary. Thank you for a wonderful experience.

Excellent and professional attention. Great experience with Tammie.

Pierre provided excellent service!

One stop shopping for me. They had everything we needed. And we needed everything!

Great experience and reasonable pricing. Hoping the delivery is on time.

I love going to Ashley's home furniture today they have pretty things I'm going to buy a couch and Rebecca was very kind and helpful with me in choosing something that would work in my condo. Thank you

They have a nice selection of reasonably priced furniture at the Wellington store. I went there for some bedroom furniture. The inventory was limited due to container ships that are not able to unload at our coast, but SAM was able to help me find what I need. She is bright, pleasant, very helpful, knowledgeable, and fun to work with. If you're in the market for furniture I recommend you call and make an appointment to work with SAM. You will be glad you did.

Great customer service highly recommend them I needed 1 item they pulled up our old service order quickly , I dealt with Peter got it taken care of quick thanks again guys ..

Antony was super helpful and what a great personality. I'd recommend him to everyone.

The store was nicely put together and Michael was a great sales agent. He spoke very well and knew his product it was very easy to work with.

Tons of items in the style that I was looking for and none of it looked cheap! very clean and organized store. Will be returning.

The store was clean and organized. I had a picture of what I was looking for and they knew right where it was. Samelia was my customer service rep and she was very delightful and answered all my questions. Looked very professional and a pleasure to work with.

Buyers beware. We'd like to give a zero rating ! We purchased a sectional from Ashley and bought a 5 year service contract. Within a three year period we called to report that the couch did not wear well. We have no children or animals. The entire couch frayed. It was a beige linenType fabric. Customer service would not file a claim because of this. However if we lied or spilled wine over the entire couch maybe we'd be protected. Really?! Ashley uses inferior products. Do yourself a huge favor: save your money and go to another store that stands behind their products and isn't looking to rip off the little guy! We are truly disgusted !PS this furniture was purchased in Monkey Junction NC

Ordering our outdoor furniture set was very simple! Hez was very helpful!

Great service my sales person was so helpful and knowledgeable

Great helpful salesperson and great selection..great experience

I received outstanding attention from Pierre! He is my go to man when I have any furniture needs!

They had nice affordable kitchen table sets on sale.

Great experience shopping at the Wellington, Fl store!! Kind and very patient sales reps! Big selection of furniture, highly recommend shopping there!

Shop around we found the same exact furniture delivered in a week from somewhere else,we were told it would be a month before they could deliver it ,the other place we found it will deliver it in 4 days .Goggle the furniture you like if it's in there store n I'm sure you will buy somewhere else,what really pushed us out of the store was the rudness of the manager ,salesman was awesome, the manager not so much ,it's all good we saved 300 by walking out

Cindy Snyder was very helpful. I would highly recommend her. She is at the Wellington Green location. I am very excited about my purchases. Sharon Wedgworth

Beautiful furniture and excellent costumer service.

I have been shopping for new furniture for months and found the best sales associate ever.. Dario Vallejo!!He helped me find and order my dining room set from City furniture this year and now a living room set from Ashley furniture. He’s so patient, professional and the nicest man ever!! I highly recommend Dario to anyone who has any home shopping needs!!!

h Had a great experience with Michael!

Great personal experience. My sales associate, Adriana Aponte was great

Ask for Antony to help you! He is so knowledgeable, and pleasant to talk to, he made the experience purchasing a couch wonderful! Huge amount of inventory, as well!

Cindy and staff very professional and take that extra step to make sure you are happy. The merchandise is up to date and the quality and prices are good.

The service received from the store was excellent. However, when the furniture was delivered my 75 yr old mother in law asked the men if they could take my daughters lightweight bed frame down to the garage and their answer to her was it was her responsibility to clear out the room. The room was cleared out except for the frame. Needless to say they missed out on a nice tip.

Salesperson, Pierre, was very nice & help ful. Showed us many options & features on what we were looking to purchase.

Good service at a great price. Salesperson Cindy was informative and friendly..Good experience!!!!

Ashley's sales reps were courteous, helpful and patient.

We had great service at Ashley HomeStore. Lots of beautiful options.

Very helpful. Good selection. Rebecca was very nice.

We had a great experience at the store while looking for bed a for us. Samelia was extremely helpful and knowledgeable. We will return.

Pierre, our salesman here at Ashley was awesome. Great service and patience answering every question we had and we had plenty. Store was stocked more than I'd expected and I had many choices. Great experience.

Cindy at Wellington mall Ashley furniture store was amazing. She was extremely helpful and showed me everything I was looking for. I highly recommend her if you are in the area looking for furniture.

My experience was excellent,she was friendly 🤩.

We had a wonderful experience Antony May was our sales representative and he did an extremely well job for us. He was most helpful in picking out our TV stand and our Cocktail table for our family room. When we come back to buy more furniture we will definitely ask for him.

Very Clean and are Sales Lady Cindy was Fantastic

Cindy Snyder, at Ashley Home store was amazing. She was warm and friendly and got me the best deal that could be gotten. Thanks Cindy

Easiest experience ever, we usually dread furniture shopping but Cindy helped us so quickly! In and out with buying our new couch within 20 minutes, highly recommend!

I must say it took months and alot of aggrevation to get everything. Ordered a kitchen table and chairs. They kept giving me dates when it would arrive.No one answered the phones so I had to go in person quite a few times. Story ends when I canceled the order. Then I had ordered a new dinning room set. That took longer then said but finally came.Lastly I ordered a new couch.That actually came on time. After asking they even threw me a bone.Five of six promised pillows.Never got the sixth.I am not wealthy by any means. So if you buy really watch.They did give me my money back quickly for the canceled kitchen table.

Myles was extremely patient and went out of his way to ensure my satisfaction.

Michael is AWESOME

They AWAYS have amazing customer service

The store itself is nice. However the sales person that came to say hello to us was super friendly until she found out that we were only purchasing lamps that were on sale. A sale is a sale and can lead to potential other sales. My husband and shocked when her demeanor changed. It wasn’t cool and made us feel unwelcome. Didn’t appreciate it

Great customer service and was able to help find exactly what I wanted. I've shopped here many times and the price point and quality are excellent.

I walked into the Ashley Show Room @ the Wellington Green Mall this morning knowing exactly what I wanted in a recliner that I had seen elsewhere & found on the Ashley website. As my luck would have it, they didn’t have the one I saw on the website on the floor of any of their show rooms, No, but they did have the next level up which I liked even better. It came in a very nice rich looking brown leather. The one I thought I wanted only comes in black or white so I was very happy to find an even nicer model in the exact color I really wanted to start with. The sales rep. who assisted me was great and very helpful. He was able to get me the internet price instead of the in store price and I feel I got a really good deal. My thanks & appreciation go out to Adrian Belen, Ashley sale rep.

Great selection, many styles of furniture, great quality for reasonable prices. I won't bother going anywhere else. Also, delivery drivers did a phenomenal delivering my furniture.

The representative, Adriana, at the Wellington mall is outstanding! I couldn’t have received better service. I will definitely be returning to this store and referring my friends and family.

The sales representative was wonderful and very helpful, the furniture chosen is very beautiful! I'm very happy to have done business with this store. I'm going to enjoy using my new furniture. Thank you! 😊

The variety and their quick response to questions

Sus mumbles de alta calidad y una atencion magnification de sus empleados en especial El q me atendio.

Excellent customer experience! Would highly recommend. Nick and Alex in the Wellington location are both amazing !

Hello I went to Ashley Home Store in Wellington Florida today looking for a Sectional and my friend for a dining set. The sales man Ramon and Michael were great but the manager Sascha was horrible. A lot of misunderstanding with the discount. I would not recommend my family to go there..

Nothing like having the salesman tell you a protection plan covers any accidents or damage only to find out you need to know the exact moment and cause of the stain. If you answer the questions wrong from the TECH then you are screwed. You are also(via text) told read the fine print so you're more educated. Didn't know I had to read fine print prior to entering the store to make sure my Salesperson isn't lying to me. DO NOT pay for protection plan and if you do just say you spilled a known substance and the exact time and day you did it.

The salesman are most helpful,knowledgeable and accommodating.

Has what you are looking for, I have been shopping for a bed and finally found it in Ashley,check it out they have remodeled there store it is amazing

Very surprised to find all items were in stock, unlike another store visited. Our sales rep was so kind, helpful and very knowledgeable. He spent as much time with us as we needed. By far best experience ever had.

My sales person, Pierre, was very knowledgeable and helpful. We totally enjoyed our experience.

So has anyone else had a delivery with Ashley where the delivery personnel was abusive to you?? That was my experience yesterday. I had to throw the person out of my house and the other person was left to assemble the furniture alone! Needless to say I had to assist with the installation! I have NEVER been treated like that before, nor will I ever again accept any delivery without filming it! BAD FORM Ashley!!

Antony Mays was wonderful and extremely helpful. I bought a dresser for my spare bedroom. Thank you to him!

Very helpful and nice selection

The best service I have ever had They take their time show you a lot of beautiful furniture I found what I wanted for my bedroom And very reasonable I am sure I am going to be extremely happy Thank you Alberta Young

Maggie was very helpful, they had what we wanted available immediately, inexpensive delivery, and quick delivery tomes available

Outstanding customer service from Meaghan at the Wellington Mall location.

My elderly mother needed a lift recliner that would make it easier on her. Gabriela (our sales associate ) helped my mother find the perfect recliner for her.

Our salesman Pierre Kaufman was a pleasure to work with and we can’t wait to get our new furniture delivered!

The Wellington Showroom has so many options so it was easy to find the perfect furniture set for our new home.

Excellent service and product, design knowledge

Great products, at a low cost and excellent service!

Beauty furniture Friendly staff

I had been to the store 2 weeks ago and had picked out what I wanted to purchase and Mr Jean helped me today by processing my order in a timely manner. This also applies to the City Furniture order.

Staff was very helpful No pressure sales

This is my to go, for any home furniture, the staff is amazing

Love my new couch. Thank you!

This is our second trip for more furniture. We originally worked with Hezekiah Jones and he’s friendly, courteous, and very helpful. Today, we came looking for Bedroom furniture and after finding the set we wanted to buy, we called for Hezekiah and he was literally out-of-breath from running to meet with us to help us out. He didn’t have to be this dedicated to his customers, but I found it awesome that he is that dedicated. Excellent experience, as always. Thank you!

Great Furniture and Accessories Sales staff is also amazing.

My wife and I went into your store to look at your adjustable beds. We found one we liked and with the help of your very good sales staff we had purchased our new bed with financing with in 20 minutes we were on our way. It was so easy and care free. I thank you very much.

Pricing, professionalism, Quality of furniture Been buying from them for 8 years and always quality treatment.

Lovely place to shop. My husband and I bought a beautiful dining room set. Love their furniture and they were very professional.

Great customer service by Michael Warren in Wellington store. He worked very hard to get what I needed.

Very nice service !!! Saved money with quality product !!!!!

I ordered a desk today over the phone with Pierre and he was awesome. He was friendly and helpful and answered all my questions professionally. I would recommend Pierre to anyone.

Michael, was phenomenal. He was efficient and direct. He explained everything in detail. I appreciate the service he provided and I will be a returning customer. Thank you for your time and patience! Michael Rocks!

Great selections to choose from. No pressure sales. Antony was an awesome sales associate and made my purchase fun!

Great experience with my purchase. Meaghan and Anthony were very helpful and deserve all the praise for their excellent customer service. Thank you!

Myself sale associate Cindy was very knowledgeable and helped me make a very informed decision. I would definitely recommend Ashley furniture to my friends and family.

When we first walked in to Ashley furniture we had no intention of buying anything. We were there only to look. After about seven or eight minutes somebody came over and acknowledged us and told us that they would get a sales person to help us. I didn’t mind that they weren’t there when we entered the store in fact I was quite grateful that we were able to look by ourselves for a while. After a minute into a gentleman by the name of Antony came over and offered to assist us. I can’t begin to tell you the amazing service he gave us. We told him what we needed and what we wanted and he found the perfect chair. I have back and neck issues and I needed something that would address those since I spend most of my time sitting in the chair. Anthony was not only fair but he was a true gentleman. He worked on the least expensive way for us to make the purchase based on our needs. By the time we left we had not only purchased the seating but we made a new friend. And as we got in the car I looked at my husband and said “You should hire Antony. He would be a great employee. That’s the kind of customer service I like

Delivery team was beyond nice! Sales associate was super knowledgeable and helpful!

Our salesperson, Gabriela Roles, was very professional. She took us to see a variety of sofas that fit our requirements. She was very helpful and we never felt pressured.

Michael is the best!!!! Hes so energetic, knowledgeable and gives you options that best suit your needs and matches prices.

Shopping at the Wellington location was a great customer friendly experience. Thank you Pierre K!

Purchased a new sofa at Ashley Furniture. The salesperson Joanne was very helpful with our selection. Unfortunately the computer system was programmed incorrectly and when we received our delivery, it was a loveseat. They made good on the order and did the right thing. They delivered the correct item less than a week later. We are completely satisfied.

I want to Thank Candy Hsu and Domenic the manager for helping find the best Mattress today. They were Genuine and made the process very easy. I felt it was a devine moment for me in what they did for me to make my purchase manageable. Thank you Candy and Domenic. Happy New Years!

Tina Ferguson was great. She was very friendly and so patient as we weren’t sure what we were looking for exactly. She walked us around and helped us find the most beautiful pieces.

I love going to Ashley & City Furniture in Wellington. The staff are all soo pleasant & you really do feel at home. Michael was AMAZING, he listened to our needs & wants & didn't push us into something that we didn’t want like some sales people do. Another great thing that i love about this store, they also deliver & put your furniture together. My family & I always come to the Wellington store. Thank you Michael!

I love the Ashley Home Furniture Store in Wellington! Great, beautiful selections; friendly and professional service with quality products at affordable prices. I highly recommend this store. Thank you Mike Warren.

Very knowledgeable and great customer service

Gaby very friendly and professional. It took me and my husb to see what was available and explained everything in a understandable way. we are also very happy with the monthly payment.

Our sales rep was Megan, she went above and beyond to make sure we were completely satisfied with the bedrooms that we got. Will definitely be back to get more pieces.

We just made my first furniture purchase at Ashley Furniture in Wellington. Dominique was extremely knowledgeable, helpful and friendly!! She made the painstaking task of buying furniture a pleasant experience. Our new sectional arrived on time. The quality and comfort is incredible. We love the versatility of the modular design. We couldn’t be more happy with our purchase.

Great service,. Walk me through my options nice customer service rep and had a very. good experience

Had a great experience in showroom with salesperson - selecting items that were in stock, ready to be delivered. Day before delivery was told item (required to assemble bed) was backordered. They wanted to deliver without the ability to assemble. Manager was not helpful. Order was canceled. I did get the refund quickly (if that us a consolation)

I love Ashley furniture. Have purchased multiple times in the past and like the furniture. Our sales associate was incredibly helpful. I believe his name was Dario. He went above and beyond to get us the best savings. We are very grateful.

Candy was extremely patient with us in showing and explaining to us the different types of furniture that we were looking at. She was so helpful in providing us with all of the details in how we could finance. Even though we did not purchase anything that day, we are still considering the purchase. Thank you, Candy! :)

We just bought couches and our sales rep Juan was a great guy! Super nice, and not pushy at all. He heard what we were looking for and showed us exactly what we wanted. Our first time shopping with Ashley and definitely not our last. Thank you Juan Morales for making our shopping experience a great one! Thank you Nick for partnering us up with Juan, excellent service

Adrian was very efficient, professional, and very kind. He heard our needs and delivered exactly what we were looking for. He even carried furniture around to help us mix and match after he worked out legs. Very pleased with the service and atmosphere.

Very nice staff

A few months ago my husband and I browsed the Wellinton Mall store and Pierre was so helpful although at the time we were not ready to make the purchase. I went back to the store solo today and of course I asked for Pierre who was once again so helpful. I made the selection and we completed the full transaction sitting on a couch in the showroom. Could not have been a more relaxing and easy purchase. This is my 3rd Ashley store purchase and I just love this place. Its always so beautiful and I find just what I love. Thank you!

I have previously visited this store a few months ago, walked around for 3 hours and not one associate greeted me. This time, as we walked in the door we were greeted! Krystal, was amazing and helped us with everything we needed.

It has nice people to walk around customers service is excellent nice furniture

Pierre and Anthony were great they were very enthusiastic and knew exactly what i wanted and it was an easy process to purchase.

Great customer service.. very helpful and knowledgeable and no wait time. Nice selections to choose and pretty good prices.

My salesman Dario was very knowledgeable and courteous. He helped me explore different possibilities till I found what I was looking for.

It was a great time being there. We were even able to get our bed in two days. Just amazing. Plus they have beautiful bed sets and very comfortable beds

Gabby was wonderful!! Great experience

A very large selection of all types furnishings for everyone’s tastes. Our sales person, Olgun was very helpful as we made our selections. Ashley and City Furniture are a one stop shop. A&C

I had the pleasure of being assisted by Hezekiah Jones, who was professional as well as understanding. He was very patient, since it took me a couple of visits to make my choice. I would certainly make future purchases at this store, since now it's my furniture store of choice.

Great service

Had a great experience shopping for mattresses at City Furniture with sales representative, Heather today. Great selection and Heather was very helpful and patient and easy to work with. This will be our 2nd experience buying mattresses here because of the great products and service!

The salesman Michael was outstanding, very professional, knew the product and was very nice.

Excellent experience in store, delivery was perfect and i love my table!!

What a wonderful experience Ruben was awesome he helped us make great desecion on the quality of the products not just the looks. He listened to our needs and requirements and pointed us in the right direction to accomplish our needs he is extremely knowledgeable and really took the time to make sure we were totally satisfied. So if you need furniture I would highly recommend looking for Ruben!!!!!!!

How nice it was and how nice the people that work there.

Great service by Adrian B!

LJ was very helpful and found me exactly what I was looking for.

The service and the furniture and lamps and what kinds of stuff was fantastic and the service man was terrific that waited on us and we would definitely come back again we bought a beautiful dresser and we were very happy will definitely shop with you guys again

Found the right sized dining room set and the salesperson helped me quickly and efficiently. Item was on sale and offered zero interest made it easy.

MRs Ferguson is awesome! She is very professional and attentive to the needs of her customers she listened to what I had to ask and then she offered suggestions and gave me advise on the best way to purchase what I was looking to buy accordingly to my specific budget that I call creating relationships and conserving customers for life. Ashely’s furniture it is fortunate to have MRs Tina Ferguson as a sales representative JLR

Everyone at this location is truly amazing! Huge shoutout to Antony for being so awesome, patient, friendly, and helpful- you made buying furniture easy and fun and we will definitely be back! Nick and Britta were also super knowledgeable and great :)

Pierre was my sales advisor. He was very educated and I enjoyed my experience. Will definitely recommend Ashley to my family and friends. The only disappointment I had was that they advertised 20% off all furniture for the Labor Day Weekend, but of course the one I chose was not discounted. They reel you in but then use the excuse that they already discounted the piece.

Alex at Ashley’s furniture was very helpful knowledgeable and patient.

Micheal was the BEST i was nervous at first but he helped me through my process. Thanks mike! I will be back!!

Pierre was amazing and made my purchase experience fun and stress free.

Our sales rep Rebecca was great she pointed out all the options and showed us what could coordinate with the choices we made:)

Adam F was very helpful with our purchase. Nice place to shop.

Clean store very nice store manager and nice staff. Great prices and quality

The sales person named Pierre was very helpful and gave me the best service ever! If I ever come back to City furniture or Ashley furniture, definitely I would like to receive the same service and it will be grateful that he, personally assists me again!

Pierre and Meaghan are THE best. Totally honest and helpful. We are completely happy with our experience with them. Love our purchases. They helped my extremely picky teenaged daughter figure out what to get for her room. Thank you so much!! ⭐️⭐️⭐️💕💕

So far I have been there I didn’t have a problem with anything.

Bettina and her manager went above and beyond. My daughter got the mattress of her dreams at a price I could afford. Bettina spent hours with us and we will be buying quite a bit....

Plenty of choices. Representative, Britti, listener to my needs new inventory extremely well and led me to the product that I purchased, she was a pleasure to work with and a great asset to the store.

Michael Warren is our saleman!!!!!Always helpful, smiles, cordial, happy to purchase our furniture with Michael!!!!!

Micheal Warren was extremely helpful today!! (Took our time never felt rushed) He’s a pleasure to work with!

Tina was professional and patient. She made shopping for our furniture simple and enjoyable. We furnished our home with furniture we love and know that it has great quality.

Large selection, very informative and friendly salespeople!

The associate we spoke to (Nick) was knowledgeable and attentive.

I had a wonderful experience at Wellington location. Cindy and Chrisler spent several hours wirh me picking 3 rooms of furniture for my new home. Exceptional customer service and I highly recommend Ashley Home Store at Wellington Mall.

Gabby was great in assisting me with items I was interested in

Great service, selection, and quality!! Staff was friendly and drivers were very efficient!

Michael is amazing I came in on the 4th of July just to look around and he was so helpful! He has amazing energy and is very positive through every process. I came in the week after to make a purchase with him and every step of the way was the best experience I have had at any furniture store! If you ever go, ask for him he is the best. I cannot wait to make more future purchases:)

We just bought a bunch of furniture.. our salesman was Pierre. He was eager to find us furniture in our price range, easy to get along with and not pushy.. I highly recommend him when looking for furniture. he definitely makes shopping for furniture easy!!!.. 5 stars for Pierre !

The visit to Ashley home store was great the saleswoman was very helpful and professional better than downstairs city furniture salessalespeople. Anyway she got the job done.i believe her name is Tina. Whole lot to choose from .

Gabby Wynter helped us pick out the perfect dining table! Great experience and great sales associate. Friendly, honest, and easy to work with.

Great salesman...Very nice people in this store.

Went in for my first big furniture purchase, had great sales & were so helpful with finding me exactly what I wanted. The entire purchase & delivery process was super easy. Thank you David for all your help! I’m so excited to get my new furniture

The customer service was very good, and Ruben Trevino was well versed in answering any questions as well as explaining return policies and warranty coverage

On time and professional delivery!

Staff was very attentive and store was very clean. Amazing customer service with excellent sale prices.

After waiting 6 weeks on my bed. This is what I find when I open my nightstand. I honestly do not understand this company. Why do I have to find a broken item constantly? So what how long is it supposed to take me to have a full room set. And now I have to go stay on the line for hours to be able to reach someone to switch my nightstand. Because I have nothing better to do with my life but call them over and over again until someone gets back to me.

After waiting 6 weeks on my bed. This is what I find when I open my nightstand. I honestly do not understand this company. Why do I have to find a broken item constantly? So what how long is it supposed to take me to have a full room set. And now I have to go stay on the line for hours to be able to reach someone to switch my nightstand. Because I have nothing better to do with my life but call them over and over again until someone gets back to me.

They are by far the worst furniture store. I purchased a bed in early April it didn’t come in tell the beginning of May but to my surprise it came in with cracks. I called to get it exchanged and I got switch over from one person. To the next. And then they told me it would be in in another 3 weeks. And then I got an email two days before delivery telling me that one piece is missing. And now I’m still waiting on the rest of my bed. They don’t answer phones. They don’t respond to emails. It’s extremely disrespectful and unprofessional. I was expecting to get a call back. They called me back 3 days later at 7 AM and didn’t even bother to leave a direct phone number; they left the same number for customer service leaving me to jump into more hoops.

They are by far the worst furniture store. I purchased a bed in early April it didn’t come in tell the beginning of May but to my surprise it came in with cracks. I called to get it exchanged and I got switch over from one person. To the next. And then they told me it would be in in another 3 weeks. And then I got an email two days before delivery telling me that one piece is missing. And now I’m still waiting on the rest of my bed. They don’t answer phones. They don’t respond to emails. It’s extremely disrespectful and unprofessional. I was expecting to get a call back. They called me back 3 days later at 7 AM and didn’t even bother to leave a direct phone number; they left the same number for customer service leaving me to jump into more hoops.

Very nice guy helped me,his name was Ruben Trevino,he gave me his card other wise I would have forgot that name,anyway he wasn’t at all pushing and I found a beautiful dining room table with 6 chairs,cannot wait until it’s delivered next week

Things have been hard with the pandemic and despite associates spaced out, once a sales rep was directed my way it was a pleasant experience from beginning to end with my sales rep Pierre. Made sure I got the best price and best time scheduled for delivery.

The delivery guys were awesome, friendly and were very careful,.

I went to the West Palm Beach store on an appointment this afternoon I was greeted nicely but then when I explained what I needed the lady proceeded to tell me that they do not carry that item any longer and they haven’t for months basically shut me down and have nothing else to say even though I told her I wanted to still look at something similar and that I was also looking for in tables and coffee tables. She did not offer to show me another couch or a table or in table she just said call them meaning ASHLY corporate to ask them information she just shut down completely. So I proceeded to call around Palm Beach County and I spoke with Gabby in the Wellington Ashley’s furniture who proceeded to tell me that they did not carry that item either but she would show me something similar she was very nice showed me a lot of love and she jumped through hoops to get my furniture and she was also able to get the couch that I wanted and the coffee table that I wanted even though it wasn’t in the store it was online and she was able to order it for me and she did everything I wanted. I’m giving four stars only because of the West Palm Beach store should get zero stars but the Wellington gets five

Krystal was incredible she helped with everything showed us the whole store, if you want a great sweet girl to help when your there ask for Krystal!!

Mr. Richard Castro, is a highly Professional Asset To This Company. I Am A Retried Vietnam Nurse and a Senior Citizen. Mr. Castro was patient and answered every question I Ask. Will continue to shop at City Furniture. Thank You

Mr. Pierre provided me with superb customer service and helped me with my purchase. He was very helpful in locating the items I wanted to purchase!

Gabby and Abby helped me find the perfect living room! I will definitely shop here again.

Pierre Kaufman is the best! Very friendly, helpful, and professional!! Ashley and City Furniture are our favorites for furniture!

I found an area for accessories that was $4.99 and I got a lamp that was originally $199.99....I finally got some justice...yes.

Sales woman, Jojo was wonderful. She took her time to walk us through both the showrooms and explained everything. She was kind and not at all pushy. She made me, my husband and our daughter feel very comfortable and valued as a customer. Jojo was definitely one of the reasons we bought our sectional. We will be back to buy more furniture as we continue to remodel our home.

Have had several issues after purchasing a large chair, ottoman and couch through their Wellington showroom. In the space of about 10 months, I have had the couch replaced twice, and the ottoman once. So far, so good on the chair. I want to take a moment however, to give a shout out to their social media/customer care dept. They saw a negative post I had and reached out. They were very proactive to getting things squared away. This last replacement was the least painless. I sent an email out, spoke to Mandy on the phone, sent some picture in and they replaced the couch. Their social media dept is on the ball. I wish their furniture was built better. 3-6 months for a couch is unacceptable, and we didn&'t buy on the cheap. 5-stars for their customer care this time, 1-star for the quality of the product they sell.

Have had several issues after purchasing a large chair, ottoman and couch through their Wellington showroom. In the space of about 10 months, I have had the couch replaced twice, and the ottoman once. So far, so good on the chair. I want to take a moment however, to give a shout out to their social media/customer care dept. They saw a negative post I had and reached out. They were very proactive to getting things squared away. This last replacement was the least painless. I sent an email out, spoke to Mandy on the phone, sent some picture in and they replaced the couch. Their social media dept is on the ball. I wish their furniture was built better. 3-6 months for a couch is unacceptable, and we didn't buy on the cheap. 5-stars for their customer care this time, 1-star for the quality of the product they sell.

I had a great experience at this Ashley. Showroom looks great. Great selection!

Omar Khatib was extremely knowledgeable regarding the type of furniture I was looking for. He was kind patient and not pushy. I would highly recommend him as he was professional and a pleasure to shop from.

My experience today with Wes and Adam in Wellington, Florida was outstanding. they were super helpful, patient and funny.

Pleasant experience. Staff was very helpful and accommodating. Recommended!!

I was very pleased with the service I received, everyone was kind informative and went above and beyond to make it possible for me to purchase the mattress I wanted. Bryon was so helpful and informative.I really appreciated his help and information which helped so much in making a decision, Thank you, Liz

I have not received my order yet so really can't comment on the product.

Wow, my family bought 2 love seats at this location. When they were installed they were extremely big for the space, they arrived late at night and were installed by the workers. By the next day after work we decided that it was better to try to return and maybe exchange for something smaller. We called the customer service they said 72 hours return policy, they directed us to the customer service for the store. This stores customer service was closed by that time. We called 8am as soon as they opened the next morning and they said they don't return anything after 24 hours of delivery. So we're stuck with them. Horrible experience. HORRIBLE RETURN POLICY.

Ashley Furniture is the BEST place for TOP HIGH QUALITY furniture at GREAT PRICES and the service is 2nd to NONE! Ask for Wes he will give you the BEST SERVICE/DEALS possible!!!

Wes was great and very helpful. Thanks.

Michael is always so helpful when we come in! Listens and helps with the decisions!

Excellent experience with the sales staff especially the manger Christine she jumped through hoops to get me two items that were discontinued.

We were able to find furniture for our entire home and the salesperson, Tina, couldn’t have been anymore helpful and nicer. Very pleased and we will definitely shop with Ashley’s again.

Great place, I bought my whole living room from here

This is the WORSE furniture company. My master bedroom support broke when we were sleeping ! We could get hurt. The support for the mattress came with only 3 tiny slats for a king size bed. Very upset with ASHLEY FURNITURE

I love the furniture and accessories at this store, excellent quality and you can’t beat the prices!

My experience today with Kim Guzman was flawless! She was very friendly and knowledgeable. I never felt like I was being rushed during the time of my purchase. Thank you Kim for all your help 😊

the salesperson was very helpful in walking us through our shopping experience No high pressure

My husband and I were shopping for a new office desk at the Wellington Ashley Furniture store. The sales associate who helped us was Kimberly Guzman. She was so nice! She really helped us find exactly what we had in mind. She was patient with us as we were deciding on adding additional living room tables to complete the look. We couldn’t be happier with our shopping experience today.

West and Batman are the best

Hassle free and very knowledge

Our salesman Omar was not only friendly but knowledgeable as well. He didn’t make us feel pressured. Omar and his manager gave us the best deal, we were very happy. Can’t wait to get our beautiful furniture! Thank you!

Great salesman with knowledge of what I was looking for in the store.

Excellent staff! Went out of their way to accommodate....

Wes was the best. Quick, efficient, knowledgeable, and accommodating

(Translated by Google) Interesting furniture (Original) Móveis interessantes

Beware!!!!! Ashley HomeStore is owned by City Furniture. I noticed and I went to pick up my brand new desk. Upon opening the box it was severely damaged beyond repair and I was told they have a "No Return Policy" and that they are willing to send me a gift card for $100 or a repairman. I will never ever buy from this sorry, pathetic, organization again. I will lose my money, but I learned a lesson. Also, poor customer service and great sales people.

Tina was an awesome salesperson and extremely patient with us... also glad to see Wes is now an asst. manager!

Best service ever. Everyone was very professional, friendly, and helpful. Even priced matched what I was looking for.

professional, accommodating and helpful

Jojo helped us find the PERFECT bedroom set! We’ve been looking for years and after explaining to her what we were looking for she knew exactly what to recommend and we immediately fell in love. She also helped us decorate and coordinate with our new furniture. We look forward to working with her in the future!

Awesome experience - I was in and out; found exactly what I needed.

Omar was incredibly helpful! He listened to what I was looking for and my budget. He went above and beyond my call for mattress help and set up a fast delievery. Thanks so much Omar K, I'll finally be able to sleep tonight!

Helpful service

Saleman-Wes Salinvil personable and knowledgeable--not happy with inabiliy to make payments------they are sending me a letter as to why not --(have a $6,000 line of Credit with you)

Great working with Wes @ Wellington Greens!

JoJo, was awesome 😎 sales person. She gets into the details of a purchase and guides you to the best product to buy. JoJo was very patient with me, even though I kept changing my mind over and over. Other sales personnel, learn from JoJo. Other brands didn’t know I was spending 7k. But JoJo’s patients won’t the day. Thanks 😊 JoJo.

Top notch service..a very pleasant experience.

Shopped a lot of furniture stores, ended up back at Ashley. Great selection of leather sofas, recliners, coffee/end tables as well. The sales rep (Wes S. from the Wellington, Fla store) was very accommodating/patient with us....showing us various types of furniture and tables. We are new to Florida, he made the transaction run smoothly. Great shopping experience, would recommend Ashley Furniture and staff!

It was an excellent. Wess was great he helped us get the best price for what we were looking for and was a pleasure to do business with.

Overall had an amazing time. Great customer service with all the help from Wes! Would definitely recommend the Wellington location!

Great customer experience. Tina was very informative but not overbearing. It was a nice adventure.

Great customer service was greeted as soon as I got in and met every criteria that I look for it what I need for house world class service and very professional!!! Go see my friend Wes!

(Translated by Google) My furniture arrived scratched and the broken table has been waiting for 8 days to bring me the chairs, the lousy customer treatment, I do not recommend this furniture, very bad service (Original) Mis muebles llegaron Rayados y la mesa rota llevo 8 días esperando que me traigan las sillas, el trato al cliente pésimo, no recomiendo esta mueblería, muy mal servicio

Multiple sales agents who are knowledgeable & not pushy. They show you what you are looking for & let you decide for yourself. Tina was very helpful. Nice selection of merchandise, categorized by style. Purchasing was a very pleasant experience in the Wellington showroom.

I bought my mattress and got a free adjustable base with it!

JoJo was excellent. She gave us space to look and make our decision She wasn’t pushy. She was very knowledgeable and extremely helpful. Great experience

I found exactly what I was looking for at the store. Weston, who serviced us, was extremely pleasant and knowledgeable. This was not the first time I’ve shopped here and it definitely won’t be last time I shop at Ashley’s.

Wes did a wonderful job with us. He is a professional and very dedicated and courteous. We will recommend him.

I was met immediately by a sales rep Keith Gifford who took me immediately to different sofas to help me decide no pressure very informative very patient

the salesman, Michael, went out of his way to help me when I wasn't really planning to buy from Ashley. I went there to order from City Furniture. I ended up buying something from him anyway, but he was very helpful even before he knew that. Great store, beautiful furniture, and wonderful sales people.

Beutiful, well priced furniture. Wes was a pleasure to do business with. Ill be back for the dinning table soon 😉

We had Rob as a salesman and I think he may have been the best salesman I have ever dealt with. No pressure very personable. He was great

Great service, made the process so easy and not pressured.

Sales person was nice enough- I came in tried 3 or 4 mattresses and made a purchase for about $1200 for a mattress and base. I also paid for mattress removal. The first delivery people came and dumped my mattress and ran out of my house leaving the front door open at which time my toddler ran into the street. They didn&'t even announce they were leaving! Would absolutely fire those people. What&'s more was that they refused to haul away my old mattress saying they don&'t have a cover for it. Umm what?? It&'s in my order- you haul away. Never had this much of a problem w any other delivery service. Furthermore my base was not available until a month and a half later. When those delivery people got there they sighed bc the bed was already up and we had a mattress on. Yea we do- I&'ve been waiting on the base for over 6 weeks. Where were we suppose to sleep? They took the mattress off, put the base on and placed the mattress back on top and fled out of the house. Didn&'t take the base downstairs, didn&'t haul away the base or the old mattress. I ran after them asking why they didn&'t take my mattress - I&'m suppose to get haul away. They shouted that there&'s no room on their truck and someone else should have taken it away.

Sales person was nice enough- I came in tried 3 or 4 mattresses and made a purchase for about $1200 for a mattress and base. I also paid for mattress removal. The first delivery people came and dumped my mattress and ran out of my house leaving the front door open at which time my toddler ran into the street. They didn't even announce they were leaving! Would absolutely fire those people. What's more was that they refused to haul away my old mattress saying they don't have a cover for it. Umm what?? It's in my order- you haul away. Never had this much of a problem w any other delivery service. Furthermore my base was not available until a month and a half later. When those delivery people got there they sighed bc the bed was already up and we had a mattress on. Yea we do- I've been waiting on the base for over 6 weeks. Where were we suppose to sleep? They took the mattress off, put the base on and placed the mattress back on top and fled out of the house. Didn't take the base downstairs, didn't haul away the base or the old mattress. I ran after them asking why they didn't take my mattress - I'm suppose to get haul away. They shouted that there's no room on their truck and someone else should have taken it away.

Miss jojo was very nice. She was very helpful.

Very good service!

Michael Warren was great to work with and efficient!

UPDATE: They called me 15 minutes from arrival time and said it was damaged on the truck and they have to reschedule. Third attempt to delivery a simple bed. I went on Black Friday and purchased a new bed set. They set the delivery up for Saturday. So I had to get rid of my old one as I didn't have room for them to set the new one up with the old one in the room. I waited three hours as I was one of the last stops. They deliver the new bed and it was the wrong one so they took it back. They said I would get a call in 10 minutes no call for over an hour so I called them. The driver didn't close out the ticket like they were suppose to so I had to wait for the rep to call back another hour later. Once she did the next available delivery time was Thursday. So now I am sleeping on the floor until then. They mess up the order so why do I have to wait. It should have been a priority to correct the problem. I called the store and it goes to voice mail and no one called back. Bad experience. Will not go back.

Ashley furniture is great, sales team was very nice and listened to my needs. Delivery team was very professional. Delivery came on time, very easy to communicate. Thank you Ashley team.

Sales team was amazing. My furniture was perfect when I got it. Delivery team was very professional. Love Ashley furniture.

Sales team was amazing. My furniture was perfect when I got it. Delivery team was very professional. Love Ashley furniture.

Excellent knowledgeable sales person. Wes was spectacular! Came in to buy end table left buying mattress.

Wes was extremely knowledgeable and helpful! He took his time to make sure we were satisfied with our purchase. I would highly recommend him. Marilyn Domark

Great customer service. Will shop at your store again.

Sara was very helpful with our purchase today. Thanks so much.

I had the pleasure of purchasing a Ricmen Italian Leather Power Recliner with Adjustable headrest, wide seat through Ashley Homestore with an excellent associate, Michael Warren. He went far and beyond to get me this chair that I wanted. I highly recommend him!

Wes was extremely helpful in guiding me to select a bed and mattress. I was incredibly nervous and unsure what exactly it was that I wanted and he helped guide me to find the perfect fit for me. Thank you Wes!

Excellent customer experience. Thank you Mr. Keith for your patience, helping me pick out the best sofa and all your help.

We are furnishing a new home. Ashley has helped keep price point fairly reasonable and delivery the people did a nice job. Still working on getting some minor damages sorted out. However they are professional to deal with.

Do Not buy from the Wellington store! The sales people are great. They listen to your needs and give you great options to choose from. The Delivery guys....well thats a whole other story. Very unprofessional! They will literally argue with you about things that the sales people promised. And if you piss them off right out the gate they do everthing in their power to barely put together your furniture. We bought a entire bedroom suite for about $6500 and 4 months into it our bed has collapsed. Come to find out, after taking our bed apart, they did not screw in all the screws. We were so excited to purchase this furniture because we had never had a matching bedroom set before. They have completely ruined the experience for us. When they delivered the furniture, one of the guys who barely spoke any english was upset because we had left the old mattress in the room. We were told that they would be taking it with them. While putting together the bed that same gentlemen dropped the side rails on the ground and ruined the edges. The second & third drawers of the dresser were not put together correctly. The drawer rails fell right off into the drawers below and the night stands rock back and forth. We called and took pictures that day and sent them to customer service and still have not heard a word out of them. They left debris in our living and my wife stepped on a staple that went through her foot. Needless to say we will not be purchasing anymore furniture from Ashley. Very disappointed! Its ashame because we are getting ready to replace all the furniture in the house. We will be taking our business elsewhere.

From the moment we walked in until the furniture was delivered, we were treated great! I've never had such a great furniture buying experience. Our salesman was awesome too. Never pushy and great with my kids. The whole family absolutely loves the sectional we purchased. The delivery guys were amazing too. Offered to move the sectional to a different spot, etc. All around great experience. I would definitely recommend. :)

Michael Warren was the best salesman ever. He was very accommodating and kind. He was very Knowledgeable and had a great personality. He was 10 out of 5. Outstanding. We will be back and look for him again. I recommend you ask for him when shopping for furniture there!

Terrible experience. After many years of satisfaction with Ashley furniture it was the first place we went to purchase a new couch. Everything went great until they delivered the wrong couch configuration twice over the course of a week. Everyone we spoke with blamed someone else in another department and ultimately nobody could figure it out. After a full week of delivery errors and frustration we decided to take our business somewhere else. To top it all off Wes (not Weston) hung up on my wife when she finally had enough and cancelled the order. Oh, and I paid with a credit card but instead of reversing the charge or issuing a credit they decided to mail me a check 10 days later that was $60 short. Classy. We went somewhere else and bought a better quality couch that was delivered on a weekend within 24 hours. Maybe it is just the Wellington mall location but we’ll never be back again. YMMV.

Salesman was very patient and seemed knowledgeable, however he did not explain that when I purchased 3 year in service plan, that the mechanism for the lift would not be covered. I would like a refund for the policy because I assumed it would be covered. Upon going back to store, I was told by assistant manager thst the motor was covered. Had delivery today and everything went smoothly with deliverymen explaining how to use controls. Everything seems good so far.

There are plenty of negative reviews for this Wellington Mall location that are pretty detailed, I will try and keep this brief. The salesperson and the initial purchase experience was great! We've always had positive experiences with Ashley Furniture and they were our first choice when we needed a new couch. We were in and out quickly and were excited about receiving our couch within the next 3 days. That's about where everything started going downhill. We received delivery as scheduled for the wrong couch configuration. Mistakes happen, so we scheduled again. Second delivery was the identical to the first, even the same delivery guys couldn't believe it was wrong once again. Upon trying to schedule a third delivery through the manager Weston, we had enough and decided to cancel. Wes (a different person than Weston) hung up on my wife which I'm guessing is not in the employee handbook. We paid with a credit card that could have been issued a credit but instead they decided to mail us a check that arrived 10 days later. Calls to their "customer support" line told us the credit was going back to the card, so either they don't have a clue or read from a script just to get you off the phone. Finally, when we received the refund check and it was $60 short. Will try to revolve this through their corporate office but somehow my expectations for anything more than just canned excuses and more finger pointing are pretty low. We're done with them - any organization this disorganized and pitiful no longer merits any future consideration.

There are plenty of negative reviews for this Wellington Mall location that are pretty detailed, I will try and keep this brief.The salesperson and the initial purchase experience was great! We&'ve always had positive experiences with Ashley Furniture and they were our first choice when we needed a new couch. We were in and out quickly and were excited about receiving our couch within the next 3 days.That&'s about where everything started going downhill. We received delivery as scheduled for the wrong couch configuration. Mistakes happen, so we scheduled again. Second delivery was the identical to the first, even the same delivery guys couldn&'t believe it was wrong once again.Upon trying to schedule a third delivery through the manager Weston, we had enough and decided to cancel. Wes (a different person than Weston) hung up on my wife which I&'m guessing is not in the employee handbook.We paid with a credit card that could have been issued a credit but instead they decided to mail us a check that arrived 10 days later. Calls to their &"customer support&" line told us the credit was going back to the card, so either they don&'t have a clue or read from a script just to get you off the phone.Finally, when we received the refund check and it was $60 short. Will try to revolve this through their corporate office but somehow my expectations for anything more than just canned excuses and more finger pointing are pretty low.We&'re done with them - any organization this disorganized and pitiful no longer merits any future consideration.

There are plenty of negative reviews for this Wellington Mall location that are pretty detailed, I will try and keep this brief.The salesperson and the initial purchase experience was great! We've always had positive experiences with Ashley Furniture and they were our first choice when we needed a new couch. We were in and out quickly and were excited about receiving our couch within the next 3 days.That's about where everything started going downhill. We received delivery as scheduled for the wrong couch configuration. Mistakes happen, so we scheduled again. Second delivery was the identical to the first, even the same delivery guys couldn't believe it was wrong once again.Upon trying to schedule a third delivery through the manager Weston, we had enough and decided to cancel. Wes (a different person than Weston) hung up on my wife which I'm guessing is not in the employee handbook.We paid with a credit card that could have been issued a credit but instead they decided to mail us a check that arrived 10 days later. Calls to their "customer support" line told us the credit was going back to the card, so either they don't have a clue or read from a script just to get you off the phone.Finally, when we received the refund check and it was $60 short. Will try to revolve this through their corporate office but somehow my expectations for anything more than just canned excuses and more finger pointing are pretty low.We're done with them - any organization this disorganized and pitiful no longer merits any future consideration.

JOTSNA TAMANG Helped me find a mattress and she was awesome! We went through the first 2-3 and she listened to what I wanted, asked follow up questions and provided me with more narrow options based on what I was looking for. I found the perfect mattress for me and got an adjustable base- something I was amazed with and didn’t know I wanted until I tried it!! Very happy we purchase

What are the best customer service experiences I can remember. They were extremely helpful and patient with me and my daughter. Comfortable atmosphere and help was available when needed but we weren’t pressured like many other similar stores do.

I don’t know how they can get 4star,last week we bought all house’s furniture from then ,one of the bed the quality so terrible,between footboard and matter had 10cm empty space.and store customer services so bad .don’t go there expensive bad quality.

Yes we had a very good experience. Lots of affordable options and a great selection. Our salesman Wes in Wellington , Florida was very knowledgeable, helpful, professional, and friendly.

Very nice unpressured experience. Todd was helpful and knowledgable. Will definitely shop there again.

We purchase a TV stand with electric fireplace from Ashley Homestore in Wellington. Wes helped us find the perfect stand. He made the transaction very easy. The stand was just what we wanted and the fireplace was a nice touch. We will definitely go back to Ashley to purchase more furniture.

Omar was our salesman and he did a great job and actually followed up with us to make sure everything was great with our purchase! I give them 5 stars

Super easy to purchase . Delivery schedule was within reason.

awesome deal and awesome salesmam

Wes was a pleasure to work with!

Wess was very helpful in showing me bed sets. He showed me a variety of bed sets and was very patient while a narrowed down my selection to the bed set I liked and bought!

Wes was just awesome, he took his time to make sure my family and I chose the perfect mattress and at a great price. Very professional and knew exactly what he was talking about. Would definitely recommend my friends and family to Wes! Thanks again Wes!

Wes was amazing helping me and my husband choose the proper mattress for us. He took his time and went over all the best options for us. He’s an amazing asset to Ashley’s furniture. If anyone is looking for someone who is extremely knowledgeable and is honest, ask for Wes.

Wes was extremely helpful and knowledgeable about all of the dinner tables and chairs. I am quite indecisive and he was very patient and made me feel confident in my decision. I normally order furniture online but I will definitely make future purchases from Ashely Furniture with Wes’ assistance!

Great selection and great values!

Great sales person M. WARREN. Interesting options for bedding. Could have gotten a cheaper price online, but Mr.Warren let us take our time and 'test drive' our new bed. Great o% financing! For our future furniture purchases we will start at Ashley!

my representative on the phone was very professional very helpful. Ordered a new item found out I was not activated with my Advantage SHLEY CREDIT CARD, so he did every thing possible to get it activated and he did. was very pleased how he professionally resolved the problem.

It's ok

West was very friendly, helpful and professional. He is an asset to your team. Will recommend to my friends.

We had the absolute best customer service experience. Omar was so friendly and helpful!! Love this store!

Michael was awesome! We were in and out of the store quickly and received wonderful service.

This is the worst place , I was going to buy furniture here but our friends just brought from here and they had the worst experience ever.They brought a sleeper and it broke on the first using it and before that even happen. When they deliver the furniture they scratched their wall and stairs. The coffee table came broken.It has barely been over a month and they are trying to get it replace and the company is tell them they HAVE to pay $50 in CASH which is so shady, to get someone to check it out .This is a company that you should never spend your hard earned money on.

We had great assistance looking up our information from our last purchase and getting set up on our new bedroom set!

Everyone was great! I’m an indecisive shopper, Michael took the time to help me choose things that would beat fit my place. He went over and beyond, I came back to make my purchase and Omar helped me. He was extremely pleasant, I appreciate the effort he put forth along with Todd and Mr. Ramirez to get me same day delivery!!!

My wife and I went to City Furniture and met with Sales Associate, Todd Bracey. Todd was extremely friendly, helpful and knowledgeable. We bought a sofa recliner and love seat set. My wife and I, were very pleased and satisfied with our shopping experience.

Excellent experience.... what a GREAT SERVICE.

The staff was very friendly and helpful. I was able to get what I needed at a reasonable price

My sales representative was extremely courteous and informative I would recommend him A+ for Rob Stokes.

I have not received my furniture yet, but so far my experience shopping and purchasing with Ashley was terrific! Wes is a great salesman, not only does he have a great personality, he was patient and knew great products to show us... He also didn’t try to over sell my husband and I which we greatly appreciate! Go see Wes!

Hey, my experience was so friendly and kind, I had a nice gentleman that name Wes Sainvil that was helping me.

The service provided by Wes and Omar was great in helping me decided what new sectional would make the best gift for my mother. The experience all felt very natural and personal and at no point did I ever feel pressured into making a purchase. They worked with me on payments and got me great delivery that was fast and convenient. Can’t wait to shop with this store again.

Great service in store without feeling stalked. Knowledgeable sales staff, provided many options. Quick delivery and great communication through the process.

Wes helped us and he was awesome!!

After looking locally for furniture, we decided to try Ashley Furniture in Wellington. Our experience with our salesman, Jerry was excellent. He was knowledgeable and allowed us to look around without hovering. We found furniture we liked and spent 10 minutes or so dickering with Jerry to finalize a price. We paid immediately and arranged to have the furniture delivered the day after. Furniture arrived as stated, it was unwrapped and prepped by their movers. Within 1-day we noted a strange noise coming from the couch when sitting down. The frame of the couch actually creaked when anyone sat down, and no one in the family is in any way obese. Over the course of a coupe weeks, we noted that the back of the couch was unstable. We noted that the vertical frame supports that are in the back of the couch had come free from the frame and were pushing the fabric on the back of the couch out. An ottoman we purchased also had issues. The upholstery was loose and the foam top of the ottoman was crooked. A phone call to customer service revealed very quickly that once the sale is done, Ashley couldn't care less about their customers. two phone calls to get someone on the phone. The wait times are incredibly long, more than 30 minutes the first call, second was even longer. When I described the problem to the very bored-sounding customer service rep, I was told they would put a work order in. Nothing else. I was told to wait for a call. A third call was made to the store where I spoke to Jerry, our salesman. He stated he saw that a work order had been completed, I just had to wait for a rep to come out to the house. After almost two weeks from the initial call, a repairman came out. He stated the frame was coming apart on the couch and, "it is unsafe for your family to sit on. It can collapse". He said the ottoman needed all new upholstery. The repairman stated that he would order the upholstery, though could not tell us where it would be delivered to. A phone call later in the day from Ashley and we were told that our replacement couch would be delivered a week later. On the day it was supposed to be delivered, stayed home all day waiting. At 5pm I called customer service. After an hour wait to speak to someone and several times being placed on hold I was told the couch was never scheduled to be delivered. Was apologized to 12 times and no one could tell me how this happened. I was then told that they would deliver the couch the next day "Sometime after 5pm". At 11pm the next day. Yes, I said ELEVEN AT NIGHT, the. Couch showed up. Hoping that this ridiculousness is over. Ashley furniture has horrible customer service. They don't care about you once they get paid. There is no investment from the company or its employees to ensure that issues are addressed in a timely manner. I even called the Wellington store manager to get this addressed. I got more apologies and an empty promise to call me back. Be very wary of this company. I will not be using Ashley or City Furniture for any future furniture needs. I will also NEVER RECOMMEND them to anyone I know. I've seen better customer service at a Taco Bell at 3 Update Still waiting for the ottoman to be repaired. The parts needed were not correct and now that the correct cushion and upholstery are here, no one seems to want to return calls or messages. The couch that was delivered lasted a week before it began creaking. Just like last time. Once again, the frame itself is the issue. It is loose and there's play in it. Waiting for email from "Kate". I will keep everyone updated.

Sales associate was very professional and helpful.

Wes at the Wellongtowas very helpful. They had creative financing to help us get the furniture we wanted. We were moving north and he helped make sure we could still get it delivered to our new address.

Great place good people very helping work

Wesner was very helpful finding me the perfect mattress! He was professional and very patient. Thank you Wesner!! Can’t wait for my new mattress.

I made the worst mistake of going here to buy a Tempur-Pedic mattress. I had believed these were good mattresses but quickly found out that they are horrible. I was allowed to exchange a firm (hard as a table) proadapt for medium firmness thinking that it would be just right. Now my lower back sinks in while the rest of my body is on rigid foam. How can such an expensive mattress be SO HORRIBLE?? This store has a NO RETURN policy. This is really unfair as now I have a useless mattress and lost $2,400. Stay away from any store that sells TEMPUR-PEDIC. They know these mattresses are bad and continue to sell them. WHAT A SCAM! So much for COMFORT GUARANTEE. . After my first review above I contacted "Kate" and after back and forth emails and still they are adamant that the mattress is ok, so still no refund. . . so they gave me the option to do a return with fees (new delivery, exchange and/ or restocking fees). After emailing them yesterday that I will go ahead and do a return and try to buy something with my credit, I am still waiting for a response as to what to do. I had done a charge dispute ( I paid most of it with credit carwhich I am not ending unless they give me an adequate response. I can't trust this company anymore. A no return policy is not customer friendly at all. Please, someone from Ashley HOMESTORE- let me know what is going on. Do I need to call? I like things in writing. I want this over already. Mattress buying should not be such a nightmare. Update- 8/18/19- I have reconsidered my decision to return as the terms don't seem fair and I really don't want to take a chance on selecting furniture that looks and feels great in the showroom but then what is delivered looks or feels different. I went to this store with trust and now I'm left with distrust. And a useless overpriced mattress. Here's a portion of your last email: --You are approved to reselect on your mattress, the fees associated with your reselect are a 15% restocking fee (that will be taken out of the credit we are providing) and a new premium delivery fee (that will be applied to your new invoice)-- 15% of the before taxes price ( $2,200) is $330-my money going to pay for your bad mattress, so I can select something else. . . crazy

I made the worst mistake of going here to buy a Tempur-Pedic mattress. I had believed these were good mattresses but quickly found out that they are horrible. I was allowed to exchange a firm (hard as a table) proadapt for medium firmness thinking that it would be just right. Now my lower back sinks in while the rest of my body is on rigid foam. How can such an expensive mattress be SO HORRIBLE?? This store has a NO RETURN policy. This is really unfair as now I have a useless mattress and lost $2,400. Stay away from any store that sells TEMPUR-PEDIC. They know these mattresses are bad and continue to sell them. WHAT A SCAM! So much for COMFORT GUARANTEE. . After my first review above I contacted "Kate" and after back and forth emails and still they are adamant that the mattress is ok, so still no refund. . . so they gave me the option to do a return with fees (new delivery, exchange and/ or restocking fees). After emailing them yesterday that I will go ahead and do a return and try to buy something with my credit, I am still waiting for a response as to what to do. I had done a charge dispute ( I paid most of it with credit card) which I am not ending unless they give me an adequate response. I can't trust this company anymore. A no return policy is not customer friendly at all. Please, someone from Ashley HOMESTORE- let me know what is going on. Do I need to call? I like things in writing. I want this over already. Mattress buying should not be such a nightmare.

I had a fantastic experience at the Ashley Homestore in Wellington. The Assistant Manager, Junior, helped me find what I needed, and helped me get financing. I went into the store just to look around and get idea of prices, but to my surprise I left with a new sectional and dining room furniture all within my price range. I highly recommend them!!

Sales person was very professional.

We have been buying furniture from Ashley for years successfully - our latest experience is a nightmare that hasn’t ended We bought a motorized love seat recliner and when it was delivered the workmanship we evidently terrible - because of no refund policy we were forced to try another one. The replacement that was delivered had a broken back. We were given the choice of keeping the broken shoddy love seat or selecting something else as there was no other love seat in that price point It took hours of waiting on the phone to reach supervisors who were indifferent to the dilemma we confronted in being forced to accept an obviously shoddy product or choose another piece of furniture we didn’t want or need because of a no refund policy even when the product was rejected the moment it was delivered. Ashley used to be a quality scrupulous retail establishment - it has become a buyer beware scam Selling high priced badly made products.

I made the worst mistake of going here to buy a Tempur-Pedic mattress. I had believed these were good mattresses but quickly found out that they are horrible. I was allowed to exchange a firm (hard as a table) proadapt for medium firmness thinking that it would be just right. Now my lower back sinks in while the rest of my body is on rigid foam. How can such an expensive mattress be SO HORRIBLE?? This store has a NO RETURN policy. This is really unfair as now I have a useless mattress and lost $2,400. Stay away from any store that sells TEMPUR-PEDIC. They know these mattresses are bad and continue to sell them. WHAT A SCAM! So much for COMFORT GUARANTEE. . .

Our sales representative was very helpful, he understood our needs, and did everything in his power to make us feel great. Delivery was on time and had a great follow up. At the end we have to change some items and our sales representative Junior Rodriguez help us to make it work for us. We had an amazing experience. Thank you!!!

First - No issue with sales staff. Jerry was great. Second - Customer service and quality of furniture is horrific. Couch falling apart within days of delivery. Frame within the couch was falling apart. Upholstery on ottoman was falling apart. It took weeks to get someone to come out to evaluate the issues. Another week to arrange for replacement. Home all day, no delivery. On the phone waiting for customer service for over an hour. Was told either "I apologize" or "I'm sorry" no less than 12 times. They never scheduled the delivery. Made multiple calls to voice my concern and got the same excuses. Spoke with the GM at the Wellington store. He took my number and promised to call me. Never did. At 10:43 pm the delivery men arrived to deliver the couch. Almost ELEVEN AT NIGHT. Ive had better service from Taco Bell at 3am on a weekend. They don't stand behind their products nor do they provide customer service. Don't expect ANYTHING other than empty apologies and they continue to tell you they will look into the issue. Never ever will I recommend your store or your products.

I had a fairly decent experience in the store with the salesperson. His name was Todd. I’d asked about a reclining black or dark gray models. Unfortunately most of the models that they had were brown. But Todd was great! Attentive, patient and helpful. I ultimately bought a sectional that was not exactly what I wanted but was as close as they offered. Now I get a text that addresses me as “customer name” thanks me for choosing “location name” just as I’ve written. It doesn’t know my name or where I shipped which comes off a lazy or dysfunctional.

Came in to buy new living room couches, Wes Sainvil, our salesman, was perfectly knowledgeable & helped us work out the financials to keep our payments as little as possible. Great service & cant wait to get them delivered tmw! Will be back next time we need home furnishings!

Excellent service. Wesner is a fantastic sales person who looked after my own interest. I had the most pleasant shopping experience.

I am amending my previous review of Ashley Home Store. They rectified their mistake by completing my order. While it took a while to receive my couch, it is high-quality and I am pleased with the product.

Wes was my salesman. I had been sick and was just out of hospital when I had to buy furniture for my new home so I was not moving as fast as normal. Wes was so kind and patient with me always making sure that I was okay and letting me take a break when needed. With his help I got exactly what I needed. Will definitely be back

(Translated by Google) I was very helpful in singing the service. (Original) Fue muy servicial me en canto el servicio.

Our salesperson Wes was the best. Made the selecting and purchsing of what I wanted and needed a breeze. Will be telling my Family and friends.

Best place to shop... Excellent customer service... Michael, is the best.

My experience with making my purchase today awesome

Great experience

Excellent customer service. Nice and easy to talk to. Joy to work with!!!

Customer service , Quality of furniture, price and professionalism of sale person.

Great salesman no Hassel or hagaling. Great delivery.

Michael was great! Very friendly and knowledgeable. Top notch service! 10 stars in my opinion!!!

Excellence ask for jerry S. Manager amazing

Mr Sauber help me find what I was looking for with the right price.

Great Prices, Great selection, Quality Furniture, great service and unbeatable delivery service. Go see Wes at Wellington Green Mall in West Palm Beach, South Florida. He will find a way.

All of the guys I spoke to at the Wellington, Fl location that helped me out with making a decision (over the multiple days I ventured in to the store) on which furniture to buy for my 16 year old were great! Fred was really helpful in getting info so I could speak to my husband later that day since he was out of town. No one was ever pushy like some sales people are since they get commission and I really appreciate that! Michael helped me to complete my order since Fred wasn’t available, and was more than happy to still give Fred credit. Not all people would do that. Michael went over all of the different options to make sure I understood the warranties. The furniture was delivered within the timeframe which was nice. I like that Ashley/City Furniture has a tracker to see which stop the delivery guys were at so you weren’t waiting for hours wondering when your order would arrive. The furniture arrived and it was placed exactly where I wanted it. I look forward to future (I hope, lol) furniture!

Michael Warren was VERY helpful, knowledgeable, and made sure we knew all our options. Thank you!

Had a great salesman that was very helpful and made sure I got the product I wanted

Great service !

Simple showing with no undue pressure sales. Got what we want for our guest room stuff.

Wes was a pleasure to deal with . It was an excellent experience! Jerry was also extremely nice and helpful:) I would definitely do business with them !

Wesner Sainvil was absolutely amazing!!!! He absolutely knew what he was talking about and helped us an hour after they were closed. He helped us from picking out things that would match our color scheme to what rug and chairs we should get for the best prices. He was very insightful and helpful. Had the best experience with him and the store and would absolutely come back and recommend!!!!!!!!!!

Very good customer service the best

Excellent ! Mr. Wesner Sainvil is an asset for this company. Very pleased with his customer service and personality. We came back the next day and bought not only the dinning room set we wanted but added another piece of furniture. Very pleased! Raül and Nydia Vissepo

Jerry was fantastic - he was just the right amount of helpful while giving space. We actually appreciated his approach so much we decided to get all of our furniture through Ashley instead of getting the couch we had initially picked out and a bed from another company. Great experience and beautiful furniture!

Wes was amazing!!! He was the first person to acknowledge us in the store, after looking for assistance for over 5 mins. He made us feel very comfortable and as if he had our best interest at heart. Definitely would recommend you ask for Wes when purchasing from here! We know who we are coming to for our next piece.

We had the best experience with Wes this afternoon he was very nice and very helpful I will recommend anyone who’s going to Ashley to ask for him he was the best of the best.

I had such a wonderful experience dealing with Fred from the Wellington store. Fred assisted me with filing a claim with the warranty department on my broken/ripped couch.

On 05/27/2019 I went to Ashley Furniture and met Mr Wesner Sainvil. I just came from another Ashley but decided to stop by that one just in case they might have something more interesting. Mr Wesner Sainvil presented himself and made me feel welcome. He was very attentive and find a way to provide me a better deal on the same furniture I saw 30 minutes ago in a different Ashley location. He was creative by making balloons for my sons in their favorite color. I had a great experience, he was patience and very professional. I ended buying more than I intended too. Everything was done in less then a hour. That is what I call good customer service.

Courteous and polite delivery guys. They worked efficiently and timely since I had 2 leave work to meet them. Very pleased with my purchase, my salesman and the delivery men!

Good prices and selection. Process was easy. Wes was super helpful.

Fred has been an amazing as we have been looking for new furniture for our new home. Fred has shown himself to be professional, caring, and consultative in seeking first to understand our needs and then match his expertise to the products we need. Thanks Fred!

Very awesome experience great professional advice and well spoken don't hesitate to see fred Guevara!!!

Wes was amazing ! Will deff be back ! Great experience

I was greeted by Mya when I walked in, a very nice and knowledgeable sales associate. Told her what I wanted, a new recliner, no leather or power. We began going around the store to test out the various recliners they had on display. I settled on the Nimmons recliner the last one I looked at. Mya was very patient and knowledgeable about all the products she showed me. I financed for 6 months so I could get 35% off the price as that was the special they were running. Mya was also quick getting me financed and setting up delivery for the next day. I was very satisfied with my experience at Ashley as this was the first time shopping in one of their stores and I will definitely be a return customer when the time comes for me to get a new living room set for my house.

Do not buy anything from these people. I recently purchased a sectional "on sale" from the Wellington store. They were more than willing to sell me the couch, but getting them to deliver it is a different story. They didn't have the common courtesy to tell me that half of the couch is on backorder until I was within the three hour delivery window. Sorry doesn't cut it, as I had already gotten rid of my old couch. I am typing this as I stare at my empty living room. Still waiting. . . . . . Their salesman have the morality of car salesmen. I would rate them below zero stars if I could. By the way, this is the first negative review I have ever posted of a business. And they earned it.

Excellent service and great prices! I highly recommend this store for furniture! I will never go anywhere else for my furniture needs

Wes was awesome! He was very thorough and explained everything went over all paperwork and went over all options. Thank you Wes

Excellent service and great prices! I highly recommend this store for furniture! I will never go anywhere else for my furniture needs

Wes made us feel welcome and was extremely professional. Thanks Wes

Love Ashley homestore. My sale person was awesome. Always a pleasure shopping here.

Wes was very helpful and wonderful to work with. We enjoyed our experience shopping at Ashley homestore.

Update: Just found out he opened a second Ashley credit card when I already had one open and active. After I advised I had a credit card already, he said it would’ve closed with 6 months of no activity. So I now have two different Ashely credit cards....watch out & make sure you actually give permission to have your credit ran! Wes made this the best furniture shopping experience! He laid out all my options and clear prices. There was no pressure to make a decision, he took his time with my mom and I. Very respectful! Also, got an amazing deal!!

We purchased a new couch over Mother’s Day weekend, and the entire experience was great. Jerry answered every question and was honest and up front with every answer. There was no pressure and he even encouraged us to take time to make sure we were making the right decision. I don’t think we’ve ever had a furniture buying experience this pressure free. Thank you, Jerry!

I just purchased $10,000 worth of furniture at the store in Wellington Florida. I am 53 and through all those years Mr. Wesner Sainvil provided some of the best customer service I have ever experienced. I have a Quality Engineering degree so I know quality customer service when I see it! This gentleman seems to have what it takes to be considered for management positions. He was not only knowledgeable but very friendly and not overbearing. I will be coming back for more purchases and will be finding Wesner to help me. Please pass this on to his management. Thanks Randy Watts

FRED GUEVARA WAS VERY PROFESSIONAL

Very good service. Came within a 3 hour window which was texted on delivery day. Driver called 1/2 hour ahead. Delivery men set up bed and frame in a very efficient manor. Area was clean and neat when they finished. Very professional.

Found great furniture for a great price. Good variety of different furniture pieces on display. Salesman Wes was excellent! He was helpful, informative and pleasant. Overall great furniture shopping experience!

Great experience with Wes Sainvil! Very kind and explained all about the furniture buying process. It was a delightful buying time. We will be coming back in the future to see Wes for all our furniture needs.

Fred was so kind great attention and very understanding from the very first time I entered in the store...willing to help you to find out what fits better off to what you are looking for. So grear attention

Great experience. Fast, easy, and got a great price.

Wes is a great salesperson and he made sure that the we was satisfied.

Fred was proffesional, courteous, and very knowledgeable. Great job

I have to say I had the best customer service with Ferdinand this past Saturday. I have been looking for lamps for the longest time and I found them at Ashley Furniture. Anyone looking for furniture or items for your home I would highly suggest Ashley furniture and make sure you ask for Ferdinand.

Wes was super helpful, kind and professional. He helped us pick the perfect pieces of furniture. Thank you!

Very good experience! Great value! On time delivery. Courteous drivers. Beautiful furniture. Very happy!

Wess was outstanding !! Great knowledge and enjoyed the experience shopping at Ashley due to Wess !!!

Wes was great. Fantastic service!

Rep was friend n attentive. Very relax. Another rep helped keep my daughter occupied during details.

Wesner is a remarkable associate. I told him exactly what we were looking for in furniture for our living room and kitchen and he pointed me to exactly what fit my needs and wants. Would definitely shop with him again.

Had the pleasure of working with Wes Sainvil he provided us an amazing time purchasing our new dining room and living room set definitely stop by and see him if your in the city looking to design and style all your furniture needs!!! 👏👏👏

Very excellent and fast professional service , just how I like it ! I will come soon for more stuff !

Wes was extremely helpful! He went above and beyond to help me find the furniture I wanted! I would highly recommend ! Left with exactly what I wanted!

Excellent help, furniture on, so easy, could not ask for more Wes, wonderful!

I bought two bed frames including head board and foot board. I like the quality and the look. It’s just what I wanted and the price was right. The delivery gentlemen were on time, quick, efficient and made sure I was happy with the set up before they left.

if i can give this zero stars i would.I have never waited over a month and 10 days for a bed set which as of today i still do not have. The delivery guys came and dropped off the mattress and when we asked them are you putting the bed together they looked at each other and said what bed. I called customer service in which they advised me there is a few parts that are on back order were going to have to reschedule, first off your company never bothered calling me to even tell me the parts were on back ordered i had to find out the day they came and only dropped off the mattress. The 2nd thing that got me even more upset was we reschedule for this sunday coming up cause they assured me all the parts would be there, i again got a phone call saying we can deliver half the bed on sunday and when the other part is available well ship that to your home not only did i have to pay delivery for a product that didnt show up when it was supposed to now i have to wait even longer almost a month and 3 weeks with out a bed. i have lost faith in this company.

I ordered a sofa, love seat, and a coffee table back in January. We were told it would take about 2-3 weeks for it to arrive. Which we were completely fine with. However I received my bill a month later but nothing to show for it. The sofa and love seat were backordered with no new ETA. I'm in the customer service business and I was fine with it. Things happen. Until, I received no update and I had to call myself to find a date. Here it is March 19th. The day my love seat only is supposed to be delivered because my sofa is still backordered. I have a time frame between 12:30-3:30. I get a call at 12:41pm that the driver is 30 minutes out. As it's reached an hour and I finally get a call that the driver is IN FRONT OF MY HOUSE!! Remind you I was outside for about 15 minutes in the rain and there was no one in front of my home. I let the driver know he was at the wrong house, he hung up and that's the last I heard from anyone. I finally called the store to find out that my product has been backordered yet again. I received a phone call the night prior to confirm, I received a tracking email the night prior, as I tracked the guy today his truck randomly disappeared from the screen. The only thing this company was able to tell me is "I'm sorry" and would give me a $50 gift card which wouldn't buy anything in that store. The ONLY product I have to show for this bill I'm paying on is a coffee table! I have called this company numerous amounts of times. For a delivery date, for a back order date, for another delivery date, and now again to find out my stuff will not be delivererd today. I "supposedly" will have my love seat and sofa on the 31st. However I was also supposed to have it on March 2nd and now March 19th. After this, I will NOT be shopping back at this store! Horrible!

Great experience with Michael! He was informative, patient and helpful! We definitely plan to purchase with this location and Michael again soon!

Just purchased a beautiful sectional from Ashley Furniture. Very e cited to see it in our home. Wes Sainvil was our sales associate and made the whole process easy and seamless. Everything was explained to us very well and we were well taken care of. Great experience!

The sales people are pleasant to work with and will go out of there way to help you. Ordered from them on Monday and it was all delivered by Wednesday!!! I will never shop anywhere else!

Wes definitely made this an enjoyable, fun experience for me, especially buying my first sofa! Love the selection the on the floor and Wes was NOT pushy or overwhelming! And I get my sofa tonight!!!! Win win! Go see Wes. He has ur best interest in mind!

Wisner was very nice and knowledgeable on the furniture and prices.

Mike Warren at Ashley Furniture in Wellington is extremely patient, friendly and knowledgeable. He helped me find the perfect mattress at a price within my budget. Thank you so very much!

Micheal (Mike) Warren Is The Best At Ashley’s Furniture , He Helped Me Out So Much. I Walked In The Store Confused On What Bed To Get For My First Apartment ,Walked Out Happy As Every With The Best Bed Ever Thanks To Michael , Make Sure To Ask For Him While Shopping There He’s A Big Help , He Keep Things Real And He Won’t Sell You Just Anything Very Caring Of Him , Plus He’s Hilarious . Thanks Again Michael

I love my new sofa It was a great experience and I'm definitely going to be using them for furniture in the future

Highly impressed with the customer service that Candy at the Wellington Ashley store provided us. After purchasing a living room set the following weekend it went on sale and had free shipping. She went out of her way to redo our order to give us a better price. Would highly recommend going in to see candy for any future purchases.

Fred at the Wellington store far exceeded my expectations. He was professional, not pushy and took care of all of my requests seamlessly. I highly recommend asking for him if you go to the Wellington store. My experience is how furniture buying should be!

Had a great experience at Ashley HomeStore with Weaver taking time to show me all my options and make sure I was takeing the best possible choice for me! Very satisfied with my purchase.

Wes is the best!

Fred was absolutely pleasant to work with. Very helpful . This is how furniture shopping should be.

Bryan Murphy worked tirelessly through our purchase. My wife is in a different state and our FaceTime communication kept breaking up. Bryan actually called her on his iPad to help us make our selections. Very professional and a huge help to decorate our new home. Highly recommend Ashley and why not ask for Bryan if you’re in the area.

Wes gave my family and I imoeimpec customer service. I will definitely shop here again and urge people to seek him out!

Nice store, professional and friendly staff.

Excellent salesman Wes

The sales people at Ashley Furniture are amazingly patient, thorough, and found us the right furniture for us. I highly recommend them for their amazing customer service and our furniture is also perfect.

Thanks to such a wonderful, knowledgeable and CHANEL smelling saleman i was able to complete my bedroom set heading to the Caribbean!!! My salesman’s the best I recommend if you’re in the showroom you must ask for Mr Wes!!! 👏

Amazing experience! Wesner took really good care of me, he showed me different options that would fit my needs, and got a brand new couch in a super smooth process.

Had some problems with my delivery, but thanks to Rob and his co worker ( sorry forgot his name ) . I’m very happy received an upgrade and earlier delivery, thanks

Great experience here because of good customer service. This is now my favorite store and I will be back to shop again.

I have purchased several items over the past 8 years from Ashley Furniture and City Furniture. They always have a great selection. They have friendly and helpful associates that never seemed too pushy and were patient while we looked at everything. The furniture is great quality too.

Delaney Thomas was excellent to work with. Completely knowledgeable and professional. Simply a pleasure. Great products. Delivery service was great.

We worked with Bryan and had a fantastic experience! The outdoor furniture we ordered (tables and chairs) was delivered quickly and professionally, and looks fabulous on our patio! I would definitely recommend the Ashley Home Store in Wellington!

Fred showed me a variety of options of what I was looking for and gave me precise details about shipping and delivery. My delivery was on time just as described. I am very happy about my purchase and definitely recommend Ashley Furniture in Wellington, Fl.

Candy was a huge help, knowledgeable and not pushy. She listened to what we were looking for and made helpful recommendations. A credit to her profession.

Wes was the one who helped us. He was very informed and patient with us. Explained this thoroughly and was very knowledgable. Thank you.

A good experience. On time delivery. Knowledgeable sales woman. Friendly and accommodating delivery people.

Overall my experience was okay. I dealt with a few lovely sales associates/ managers ; Fred,Wes, & Shelby. I placed an special order item which I knew would take time to recieve but when the order could not be delivered because it was discontinued I got no feedback pertaining to that issue so I ended up waiting almost 2 months. I had to call the store and check on my order and when I did I was updated and given a few options. In the end my old order was canceled and I ended up recording something else and it was delivered within 3 days. The return process was smooth and pain free which I greatly appreciated.

Bryan was great! Very helpful and knowledgeable.

West was very helpful with the entire process, made the experience a breezy, and I could tell he knew what he was doing ... he displayed true professionalism

The employees were very helpful and straight forward with everything. Thanks Bryan for making it easy and enjoyable

Wes was very friendly and was able to find me the perfect loveseat! He was patient and listened to all of my requests. Very happy that I stopped in today!

Fair priced great products an delivery and set up was great

Wes was very nice and helpful. Plus he was patient with our 16 month daughter between my husband and I chasing her around while trying to shop. Wes was very knowledgeable and we would love to go back to him for our future furniture needs.