Ashley Store Wellington, FL

Great service and delivery

I was looking at a dining room set a salesman came over and was very knowledgeable about the set that I wanted so I am planning on buying it this week. Very beautiful set and they're giving me a free area rug.

I love this place to buy furniture. The people is very nice .

Jim and Ben were very helpful as we selected furniture for our new home. I’ve had a good experience with Ashley furniture in the past, and continued to use them for furniture at the Royal Palm location.

Bought a bed and adjustable base good quality and good delivery service

They are very professional, from selecting the furniture to delivery! I definitely recommend Ashley Furniture Store

Ashley at the mall was a good store. I have yet to receive my couch so I cannot yet comment on that but the salespeople were great. Not too pushy and helpful with any questions I had.

Discontinued models are less expensive online then in the store Sales willing to match online price They do not delivery Tells me use 3rd party Not a big sale but they lost this one and not excited about coming back I have a Ashley Credit Card and have bought furniture before a few times Done with them Horrible customer treatment

I ordered a table, good quality and good delivery.

Highly recommend, great deals and quality furniture. Make sure you buy from Jim!

Great sales people.

Shout out to Jason for his expertise on mattresses and a bed frame. My girlfriend and I purchased at Ashley Furniture and he was kindly following us to see if he can answer questions. No upselling gimmicks just a guy who wants the best for his customers. Thanks again Jason!

Good place nice staff

Quick, easy, explanation on delivery and warranty plan was communicated clearly.

Everyone is very helpful and friendly!

My sales rep was very helpful and knowledgeable

My experience at City Furniture & Ashley was wonderful. Upon arrival, Adriana was very kind and helpful. She gave me incredibly good advice on how to decorate my home. Her service was better than I have ever received anywhere else. She was attentive to ensure that I received everything on time and even when I had a problem with one of the pieces, she personally helped me file a claim. Maria, the manager, was also wonderful, very attentive, kind and professional, and their service was also amazing! I am still waiting for some things but I know I am in good hands! I will definitely buy from this store again and recommend it to all my friends!!

Jim is the best! Great personality and very patient. Ask for him.

TJ was great. Made it quick and easy with no pressure to buy anything,. Thanks

Service was excellent he deserves more than 5 stars. My husband was so impressed that we are going to the store to meet him in person.

The store is very clean and well organized with a great inventory. The staff is very friendly, professional and knowledgeable.

Very pleased with sales lady and show room at Ashley Furniture at the Wellington Mall. Got what I was looking for at great price.

Adriana Aponte was great she help me in answering all the questions give me choices working with the criteria’s I was looking for and walk out happy and knowing I got some great furniture coming soon. I’ve gone there before and was disappointed with the customer service but she knock out it the park this time around and would gladly recommend her to any of my friends/family

I had a great experience shopping here. Robert is an outstanding manager and sales person. Very knowledgeable. Totally knows what he’s doing and he made everything pain-free.

The sofa table fit perfectly where we needed it to be. Your salesman Mathew C, when above and beyond in looking for this table. Due to the fact it had to be a Certain size which he was able to find for us.

Wonderful experience

Ryan Miller is absolutely a pleasure to work with at Ashley Furniture Wellington Fl mall.

Maggie was very helpful and very pleasant. She was very knowledgeable about the inventory and provided excellent customer service.

My salesman Marc Williams was wonderful and friendly and had no problems me changing my mind a bunch of times just took the time to show me everything I asked for.

Have shopped at this store on several occasions and have always been pleased with the level of service and the quality of what we have purchased. Shout out to Austin who has helped us now with two separate purchses. Overall shopping experience was great.

Adriana was knowledgable, professional and had us all set to go within an hours time. I love my selection and cant wait to enjoy my new furniture thank you Ashleys and Adriana!

My experience at Ashley’s home furniture store was great. We were greeted by Maria who welcomed us into the store and helped us look at a few options. She then referred us to Dario who was amazing. He was so kind and helped me pick out a couch for my new condo. I love how they both didn’t overwhelm us to purchase more and more and more as in how some employees in other stores try. I bought my first couch with this store and I’m looking forward to purchasing more furniture with Dario’s help. 10/10 for both employees.

Great selection, excellent customer service and affordable prices. I highly recommend this store.

Wellington City Furniture stands out as the premier destination for those seeking a shopping experience marked by comfort and flexibility. My recent visit was greatly enhanced by the exceptional service provided by my sales representative, Reginald. His dedication to customer satisfaction was evident as he skillfully balanced offering assistance with allowing me the space to browse and reconsider my choices. Reginald's professionalism and attentiveness made the entire process seamless and enjoyable. I highly recommend Wellington City Furniture for anyone in search of quality products and outstanding service.

Maggie was both professional and courteous would certainly buy there again

Great experience , thanks

Austin was amazing at helping me figure out what was best for my situation. He was nice, genuine, and very professional. He was able to answer all of my questions and I was overall highly satisfied with my purchase. He’s one of the best people I’ve ever done business with.

Marc Williams, the salesman was very helpful in helping me completing the transaction.

I had a great experience very professional, was able n and out.

I went there to buy a mattress and a headboard with frame. I ended up buying the dresser with mirror, a chest, night stand and a rocking chair. The manager, Robert L was very helpful and patient and very knowledgeable about their products. The salesman, Reggie, was also very helpful and knowledgeable. I was very satisfied with my whole experience, which can be very stressful.

Reginald was able to assist mother in selecting a bedroom set he was very honest helpful and funny he showed her everything she asked for i will definitely be back to acquire about my own room

Krystal was very sweet, knowledgeable, and patient throughout our entire visit. She showed us many options and never tried to force a sale. We would highly recommend her.

Salesman was patient with us during our decision making process. He explained product features and researched our questions using his tablet. Great experience!

(Translated by Google) I loved how we received very good service (Original) Me encantó como nos atendió muy buen servicio

Good value and friendly knowledgeable service

Ryan Miller was a great non pressure sales man. Gave use all options for the bedroom set. We have to measure to make sure it fits. Left a deposit and can call him tomorrow to go ahead with sale. He is a big asset to your firm.

Very nice shopping experience. Nick was extremely thorough. Answered all of my questions and helped find items I was interested in.

Nick helped us track down the end tables we saw earlier but then couldn’t find. He facilitated that order and also helped us with a coffee table. We always have a great experience at City Furniture. Thanks Nick!

(Translated by Google) Excellent advice (Original) Excellents conseils

EDIT: 5/6/25 Update - Still no update. No matter how many emails are sent, including to “Kate” who responded to my initial review, no one cares enough to follow through with this and make this right. Extremely disappointing. Take your dollars to a business with customer service who actually care! My husband and I purchased a bedroom set 2.5 years ago with warranty. The bed frame broke and customer service said they would exchange the entire set because ours is now discontinued. We went to the store to select a new set only to find out that the only set that is comparable to our current and that we like the design of is $1,100 more. Ashley Furniture thinks we should pay the additional $1,100 for a set that has all of the same pieces we currently have and features. The store said to call Customer Service. I called customer service and unfortunately they were not helpful. They actually said they are not able to help us at all and deferred us back to the Wellington store. I understand and appreciate the notion to replace the bedroom set so everything is to match, however, it’s beyond frustrating that now because of this, I have to give up several pieces of furniture so I can fit within the allotted amount that Ashley will provide for us. We chose Ashley because of our experience with their quality and customer service, so I’m sure you can imagine how frustrated we are with this entire experience. The additional $1,100 on this new set is frustrating because this was not an expected cost nor one we were even considering or saving for. I shouldn’t have to lose out on furniture because of this. I also shouldn’t be sleeping on the floor due to a broken bed frame, but here we are…

Jean is the best!

Ms. Pierre was very knowledgeable and pleasant. She showed us options and allowed us to decide on the Furniture without any pressure.

EASY SHOPPING GOT WHAT I CAME FOR 123

Had an issue with A bedroom set that I purchased at Ashley furniture fortunately, I was attended by Mr. Robert L He was very helpful and I truly appreciate you having people like him working for your company

Wonderful customer service. Austin was very knowledgeable

Excellent sales man Austin W was amazing to work with

Super friendly and extremely helpful. 🤗

Amazing store

What an awesome store! Mark was a big help! Thank you

I will never buy from your store again I will be going to other furniture stores. We were misled by the sales representative as far as delivery and our couch that was purchased on your floor wasn’t even prepped properly for delivery

Great shopping at Ashley this past weekend. Thank you for the help and an awesome experience. Can’t wait to get the sofa we picked out.

My sales person was excellent. He patiently waited while I selected several items to purchase using my issued warranty credits.

Our sales associate was friendly and answered all our questions to make this purchase easy

Our salesman Chris is the consummate professional. Very knowledgeable, friendly and professional. Would look for him every time we need to purchase.

The furniture that we requested was available and delivered the next day. No complaints. It was a very positive experience.

No hard selling. Simply showed me what I was looking for. Excellent sales person.

Austin at the Wellington show room was extremely helpful with what I was looking for ! Had a great experience once again with Ashley furniture!

I am happy with the fast friendly service I received from Reginald at Ashley in Wellington.

Chris was very helpful & efficient to complete & arrange our combined order for City & Ashley Furniture. Enjoyed working with him.

Jon was great & provided excellent customer service.

This was a great experience our sales lady Maggie Perez took her time with us we were looking for a king size mattress that fit our budget and she accomplished that . She encouraged us to try multiple different matters and made the experience one to remember! Thank you !

I had an incredible shopping experience at Ashley HomeStore in Wellington, thanks to Marc Williams and the store manager, who went above and beyond to ensure I found exactly what I was looking for. The store itself is beautifully set up, showcasing a wide range of styles to suit any taste. Marc was extremely knowledgeable, patiently answering all my questions and walking me through the entire process, which made everything so much easier. After searching countless other stores, I finally found the perfect dresser I had envisioned here. I couldn’t be happier with my purchase and the exceptional service I received. I’ll definitely be shopping at this location again!

Great service!

I was dealing with a major problem from a purchase and Jermaine Jones was super helpful. He made the process super smooth. If you need the best, ask for Jermaine!

Online video of my purchase touted “easily renewed reversible cushions”. This is totally false. Got a run around trying to resolve this false claim. Seems to be a scam akin to a bait and switch. Wouldn’t recommend buying anything at Ashley Furniture.

Ryan was very helpful in helping make final choices for my home.

Marc was super helpful. Knowledgeable. Lots of great choices.

Chris went above and beyond to help us with our decorating needs. He was very pleasant to work with. We will be back!

Jamie was great. He was quick to find what we were looking for. Listed to what we asked and didn’t try to sell us something we didn’t want. He made us feel very comfortable.

My salesperson, Ryan Miller at Wellington Ashley/City Furniture was top notch with his professionalism, and a pleasant personality. Other employees were also helpful when needed. I look forward to my delivery!

Margarita was our salesperson. We wanted to purchase some wall art. We told her what we wanted and she immediately hit the information and placed the order. She was very friendly and helpful.

Adriana Aponte was super helpful.

Wellington City Furniture Store - we had a great, young salesman assist us at your wellington store today. He was very helpful directing us on our purchases. His name is Christopher Clark. He is knowledgeable and friendly. He also helped us out to our car carrying a big ottamon etc. We are both 77 yrs old so we appreciated his kindness.

We were in the Wellington store. Jean was the salesperson that helped us. She was wonderful in getting us all that we needed to make the best decisions regarding our recent purchase!

Austin was super helpful and efficient. He was professional and I would recommend asking for him if you need help at Ashley Furniture.

Great service and fast

Ms. Jean was so helpful and knowledgeable for the different couches we looked at. She helped us with the magic configuration to fit us the best!

We met with James and he was informative and friendly and genuinely kind with the process

John was awesome at knowing products and availability. He did a great job explaining products and helping us find what we wanted.

Initially this was a 5 star review. However the delivery process messed it up completely. I had six chairs delivered, 3 of which were wobbly. I submitted a claim right away. I had 4 scheduled appoinents because the technician was a no-show every time. The one time I spoke to the technician directly he told me that we were inconvenienceing him on Thursdays which is my only day off. I'm actually writing this review as i'm sitting on the phone trying to find out where my technician is, which yet again is not showing up. However when we initially purchased Matthew was very helpful and patient during the whole process.

Austin was amazing and worked with us through the entire transaction! If you are around the Wellington area come work with Austin!

This places is wonderful and beautiful, and the sellers are super profesional and easy going, especially Margarita Perez ( Maggie) she was really patient and super sweet and nice. Thank you a lot.

Went in looking to spend a store credit. Found a beautiful rug that I believe will look great. Also, looked at mattresses to consider. Our sales rep, Jean P. , was so helpful and nice. She was not pushy at all and answered all my questions.

Alex always the best help whenever I need help with any purchases

Ordered my couch on Thursday, delivered today on time Saturday. Men did a great job, were professional and polite. Couch was set up and looks great.

Very helpful staff!

Austin was great and explained everything clearly. Store had plenty of options on display to choose from.

Marc Williams was a absolute delight to work with!!

Our salesman Chris Clark was wonderful to work with. He is an asset to your business.

I purchased a sleeper sofa on June 1, it was delivered damaged. They arranged for it to be exchanged, and the second sofa arrived 6/21 also damaged. I asked for a refund and was told I didn’t qualify for a refund because I allowed the driver to leave the sofa in My Home. Was I supposed to check for damage on the truck? And don’t fall for the 24 hours to go over your purchase because that doesn’t qualify for a refund either. Apparently, Ashley does not have a refund policy. At least that is what I was told by the customer care manager. After receiving the second damaged sofa, I made a point to say this is not what I purchased in store, which is damaged goods. I was told I did receive what I purchased, which was a sofa sleeper. Unreal! Needless to say, I now await my third sofa. INSPECT everything before the driver leaves!! Oh.. did I mention I paid for premium delivery. I received a call prior to my delivery, telling me that my furniture was being inspected before it was being brought to my home.

Jackie has been so sweet and helpful throughout the whole process of picking out a couch! She was so knowledgeable. We will definitely be coming back for her help.

We were very pleased to have found Jacquelyn as our sales associate. She was very patient and extremely helpful. We purchased a beautiful sofa bed set which is exactly what we were looking for. GREAT CUSTOMER SERVICE!! Thank you Jacquelyn.

The Sales Reps were very helpful especially John Dao who helped me find what I wanted. Was very knowledgeable and assisted me in finalizing my sale. I had a good experience. Thank you!

Sales associate Jim was helpful and knowledgeable. Great experience

This was our first visit to this Ashley location. I was very impressed. There was a large selection of lovely furniture for whatever need. Salesman Jon Taylor was knowledgeable and helped guide us through our selections. I would recommend this Ashley location.

Always a pleasure to do business Jermaine is the man he will take great care of you. Highly recommend him!

What a great experience walking through Ashley home furniture we had the pleasure of shopping with Jermaine, who is absolutely awesome and we found our perfect king size bedroom set. We couldn’t be happier. We can’t wait for delivery. Thanks Jermaine 😁

Maggie was great and took her time with us. She gave us all the details we needed for the bed frame and warranty. The store was clean and everyone was professional. Thank you

Very helpful and explained everything well. My family and I were very satisfied with his help

Our salesperson went above and beyond. Ryan was the best. We will be back

Austin was very nice to work woth

Salesperson was attentive and very helpful

Very good experience.

Very happy with our purchase!

Great selection, fair pricing, good customer service.

Krystal helped us today and was fabulous! She really knew her stuff, her merchandise and was very knowledgeable and courteous. We had an excellent experience today!

Ms. Perez, was amazing she helped my Husband and I with great customer support. I wish I could say the same about the young man that delivered over couch, his truck marked all over our couch, also leaving their dirty hands mark on our light color couch. I would never use him again if I ever come back to this Ashley for anything. My rug they didn't even roll in up they just crush it up like it’s from the dumpster. I am very disappointed in the delivery guys. They were quick the collect my $200 for the delivery. When I asked him to position the couch how I want it and I was thinking of how I wanted it TJ told me he have to leave. So I just give him his $200 and let him get out of my home. The next day I had to call a cleaning company to come in and clean my couch because of how they marked it up and use their dirty hands on my couch. Our couch was clean and look so beautiful when we saw it in the store.

Alex Mosley is an incredible and resourceful advisor for our family and represents their store extremely well with the utmost professionalism combined with expert advice and care for our needs being at the forefront of our interactions. We've lived in Florida for over 5 years and have been coming back specifically to Alex for each purchase and improvement to our home, and he treats us like honored members of the Ashley family whether in-store or communicating updates to us via email. I can't say enough positive things about the quality of the items we've bought from Ashley with Alex's help, and we love everything about how much improved our kitchen, bedrooms, living room, and more are.

Maggie was awesome

Jaime is the BEST

Excellent!

Very helpful

Great experience!

Very friendly salesman. Very knowledgeable and helpful. Very happy with the purchase.

The best part of my shopping experience was John Dao. He was professional, friendly, patient and absolutely no pressure sales. He helped me find what I wanted, but never steered me to buy what he thought I should buy. Thanks John.

Assistant manager and Marc Williams sales associate were both professional and friendly. Assisted us in any of our questions and made us feel like valued customers. Great experience.

Crystal was amazing, took her time to help us and did not pressure us at all. When it comes time to buy something else we will definitely go see her.

I enjoyed my shopping experience at Ashley Furniture, I was greeted right away and had all my questions answered by a great employee named JT. He made bed shopping easy and fast. He did a sleep test rest on me to figure out what kind of bed would be good for me. I can't praise him enough for his help. Thank you JT!

Had a great shopping experience today at the Wellington, FL store! My salesperson, Adriana was amazingly helpful and I am so looking forward to getting my living room furniture!

Krystal Smith is an awesome associate. She really knows all the inventory and helped us find exactly what we were looking for. We love shopping at Ashley!

Jim Caprio is awesome he was a great help with a problematic situation replacing my furniture that was discontinued with my warranty I highly recommend anyone going to City/Ashley furniture and asking for him you won’t be disappointed…Wellington Florida store location

Found what I wanted quickly and they had it in stock for a delivery in 2 days.

Highly recommend consulting with Jaime and Robert! Both gentlemen provided excellent customer service, making shopping for furniture easy and stress-free.

Always a great shopping experience. Jermaine is professional and really listened to my needs and was very knowledgeable.

Customer Service was amazing. He was very helpful and was so kind explaining everything by detail. Thank you Mr. Bonilla.

Saturday 3/16/2024. Went to buy a recliner lift chair today. I could buy the chair but I couldn’t take it with me because I had to use their licensed delivery person. They couldn’t tell me how much and wouldn’t let me pick it up. EXTORTION!!!!

Wàaaaaaaay overpriced

Love my purchase!

Very inviting and clean store. Staff was 5 star

Rude customer service. Bad experience.

My family and I had a very, very bad experience at Ashely Furniture in the Wellington Mall. We went here to buy some new recliners for our living room. The sales representative, Risaira, sat us down and showed us several different chairs. Finally, she shows us a chair that we find to be very comfortable, she tells us the price is $700, writes an invoice, and we purchase the chairs. Turns out the price was actually $1,200 and she was looking at the completely wrong product when she told us the price. The wrong product was delivered to our house and we had to return it. The store manager, customer service reps, and sales reps were very rude and did nothing to make the situation better. We wasted 5 hours of our life with Ashley. We will never shop here again. UPDATE: Someone called me and tried to give me a small gift card to change/edit my review, but would not address the real issue. This company is incredibly unprofessional.

Very pleased with the furniture I purchased. I have made several purchases with Ashley over the years and have always been very satisfied. And would highly recommend to friends. The sales associate, Jermaine Jones was excellent. He was very knowledgeable, professional, and courteous.

(Translated by Google) Excellent service, good offers and above all a friendly staff very willing to help you. I am very grateful and satisfied. (Original) Excelente servicio, buenas ofertas y sobre todo un personal amable y muy dispuesto a ayudarte. Estoy muy agradecida y satisfecha .

Seller are professional and courtesy. Help me with order. I will recommend this store

I bought a dining room set, perfect size for me,I downsized and needed a smaller one,the person that helped me was Very professional, and answered all my questions.will shop there again

Maria and manager Maria were fantastic.

The store was short on staff so we had to go searching for someone to help us. Once we found someone we were able to place an order and get what we wanted. I love the iPad checkout and the quick delivery.

Cleaning and friendly staff

Alex and Jack were awesome with helping us and explaining everything.

Customer service! Dario was patient and found exactly what we wanted.

Austin was very informative and attentive.

Austin at the Ashley Store in Wellington was a great asset to our visit...attentive, patient and informative! Everything went smoothly and we will definitely go back with Austin to finish out our shopping!

They made the buying easy

Maggie the salesperson was very helpful 👏🏿 👍🏿 👌🏾 😀

I go here always. The salespeople are top notch. Usually we use Dario. This time we got Jermaine Jones. We had fun and a few laughs. Anyway, use Ashley or City you’ll find what you’re looking for. I did. Thank you guys

Great friendly service

Woodley Pierrelouis was excellent! He (heard) me when I told him what I was looking for. He took the time ! Will recommend him to everyone. Very very pleased. Thank you

Service was great.

Thanks for the service! We just bought a beautiful and comfortable couch We can’t wait for the delivery 📦

Very friendly staff. I hate shopping, but they did all the work. My saleswoman was named Risaria Espinal sorry, if I spelled that wrong. She was great! Beyond great, she was exceptional

Wonderful experience with Woods Pierre, he really knows how to catch, talk to his customers and explain in very precise details the product you're about to buy from the purchase process to the delivery! What a great and delighted time with him!

Really quick service and very professional. Crystal was great at the Wellington location.

Used a credit towards buying a couple accent chairs. The sales associates were outstanding. The prices were on discount so that was a perk. Only issue is had to return back to the store the receipt showed a balance due when all was paid. The associates cleared it up and we were good to go!

(Translated by Google) Very good service (Original) Muy buen servicio

It was such a pleasure for me and my mother to be attended by Adriana Aponte yesterday at the store. She is so kind, knowledgeable with excellent communication skills, she explained to us all the possible options regarding to our interest items. We cannot be more happy with this experience!!! Thank you again!!! We will see you soon

I had the pleasure of dealing with Maggie Perez, who was very knowledgeable, and certainly helped me choose the right accessories for my home for the holidays.

Jack was extremely helpful and patient

My wife and I went shopping for a bedroom set and Mr Jack Albrecht was very informative and helpful. We give him our highest recommendation

Not the first place I would buy furniture.

Woods was great!! Knowledgeable and he really knew his stuff. Thank you 😊

Jaime is the best! Give him a $10 raise

Very pleasant experience our salesperson was very patient and helpful. Would highly recommend Ashley furniture as the quality is quite high. We have a sofa.set.that is 18 years old and still in great shape.

(Translated by Google) Mr. Hezekiah, your salesperson, is a person with excellent attitudes to serve the customer and find the key to what they are looking for. For us he is the best seller that Ashley and city fornitury have. (Original) EL señor Hezekiah, el vendedor de ustedes, es una persona con excelentes actitudes para atender al cliente y dar con la clave de lo que busca. Para nosotros es el mejor vendedor que tiene Ashley y city fornitury.

Great Customer service !

Krystal Smith was kind, not pushy, asked questions I didn’t even think to ask and put no pressure on us to purchase…she was a delight and I will only reach out to her for future purchases…thank you Krystal!

Giovanni was a patient, friendly salesperson. He was knowledgeable and very helpful in finding what we wanted for a bedroom set.

The customer service was exceptional in all aspects, especially when helping to decide on the correct furniture and specific measurements for the unique spaces within a brand new venue. Woods, the sales associate were very professional, knowledgeable and extremely helpful. I was very pleased with the speed of delivery.

Excellent experience, polite and professional staff

Beware! They don’t accept any returns on mattresses or any bedding once it’s delivered!

Love this store. I always find exactly what I am looking for and the quality is great. Only store I go to for my furniture needa and their delivery service is great too.

I was looking for the Ashley store and my maps took me to City furniture, I went in and was greeted very nicely by a lady named Hilbo, She took me upstairs to the Ashley area and found out what I was interested in and took her time with me and after an hour or so I walked out at the store after purchasing exactly what I wanted. First time ever I shopped at a big name furniture store and with service like that it will not be the last time.

Julia was amazing, she gave us our space to look around with ease before making a decision and was very knowledgeable and friendly.

Maggie was amazing and walked around the whole store with us until we found what we were looking for! Her and her manager even helped us with an open claim we had.

Austin Weglewski was very polite and informative and was very helpful and patient with my every needs .

Austin was extremely helpful as always he’s helped us for every room of the house.

Great sales girl, she followed me all over the store! A lot of choices for furniture.

It was a wonderful experience. Julia took my wife around the store and was patient with her. She answered all my wife's questions. Thank you.

Ashley Wellington is great. Excellent customer service. They had everything we needed and was in stock. Our sales rep was very professional and knowledgeable of their products.

Very nice experience, John was a great help,no pressure and courteous, we highly recommend Ashley Store. Thanks

Julie is a very understanding and competent sales associate. She is very relatable and easy going as well. We had to take time to make decisions and she didn’t make us feel rushed or put off one bit as we made our minds up even when I went through all of my thoughts out loud. She actually could insert herself in my mind to see my points and needs for our home dimensions and the needs of our child and other family members… in order to help me make the best decision. I’m not indecisive, but I do have many factors to consider (mobility around furniture, confined spaces, need for handicapped pathways to stay unobstructed, childproofing, cleaning options, comfort options, dimensions to accommodate tall people, etc)!!! She was so helpful in understanding my needs! Thank you Julie!

They have deceptive pricing practices. We bought a couch last Saturday evening. We got home and looked at their website. The same couch we purchased is $200 cheaper on their website. I called the store the next day to have them honor the price. They said they will not price match - even though it’s their own website. This is very deceptive. Customer service is worthless, they don’t even want to hear anything the customer says. I’ve never heard of such a practice of not price matching their own website. This cannot be legal. I will never shop at Ashley or City Furniture again and I would discourage anyone else from shopping there. The salesperson pushes all the extras and even includes it when we say we don’t want it.

Adriana Aponte was very kind and helpful! She was a pleasure to work with. 🤗

Awesome help finding my sofa the staff was friendly and it was fast. The delivery date was surprisingly fast

Very friendly staff with a large array of quality products

Cindy has always been helpful and right to the point. Another great experience

So excited to get my new furniture!! Beautiful store with great associates to help.

Our sale associate Dominique was helpful, knowledgeable and a pleasure to do business with. I would definitely see her and her manager Matt for my next furnishing purchase:)

Cindy was great! Definitely gave us what we were looking for and honored the online price to in store. Honest and great help!

Have purchased furniture here many times. I appreciate that they don't bother me until I ask for help and then they listen, provide suggestions and help make the process easy. Thanks

Cindy Snyder was not only kind and patient but extremely caring. She asked us a lot of questions about what we were trying to accomplish and took the time to get to know us. We highly recommend shopping with her.

I needed a new couch and bed for myself for the house i just purchased. Dario helped me find a great reclining sofa for my living room. Tyga helped me with my bed and both of them handled the paperwork and delivery quick and easy. Whole experience was great thanks to them. I will be purchasing a new bed for my son from them some time soon so just walk into City Furniture like I did they will help you find what you need and get you taken care of.

Maggie is the best!! She has been helping me for years!! She’s always so honest and so helpful!! Go ask for Maggie!!

Do not recommend at all. No one was helpful. I walked the entire store without anyone coming up to me. I went up to 3 people all sitting in the front. The guy didn’t look or say anything to me. The girl who helped me didn’t seem like she wanted to & even asked me to pull up the model on my phone that I was asking if they had it on display. The other girl cussed when someone went over the walkie saying someone needed help.

Dominque very helpful and patient

The sales representative who took care of me was beyond wonderful !!! I didn’t think I would purchase at Ashley’s Furniture but she made it so easy and pleasant!!!

Great experience with Jean!

He is a great asset to your company. He sold something to me and my friend. Very polite and knowledgeable.

Replacement of new damaged items is absolutely ridiculous. Waiting for Replacement since February and we still need to wait until the item arrives. They offered a credit to keep the damaged piece. Not good customer service at all. Last time will purchase anything at this store

Austin was a great salesman, patient and willing to find what I was looking for completely.

Lots of furniture to choose from

I wish I could give 0 stars. We originally spent a LOT of money on 2 new powered couches, a powered chair, a coffee table and a side table. The side table was a floor model that we took home that day as it was in good shape and a great discount (50%). That experience was actually a 5 star experience but Ashley has destroyed all good-will I had for them. About two weeks after taking delivery of our new furniture we decided we needed another side table. I called up Ashley (I spoke to 2 stores) with the model number and ordered what turned out to be the last side table of that model available but they swore it was new in the warehouse. Upon delivery, the reality was quite different, see the photos attached. There is no way this wasn't a floor model they wrapped up and sold to me at full retail rate. My ask was simple, I would accept it at the floor model price - with a young child it won't stay perfect forever - but I shouldn't be paying full price for this item as delivered. Ashley refused but offered to come repair it. Fine. Well, their repair guy came today and was himself shocked at the shape the side table was in. He fixed the bigger issues but was unable to restore the side table to manufacturer specs. There are still numerous visible scratches on the side table. Ashley still won't match the floor model price on this side table. At the end of the day they are giving me a partial refund but they refuse to honor that floor model pricing. It's a shame because the additional $75 I'm asking for, as a matter of principle, that they refuse to honor, will guarantee we never spend another penny with Ashley, City, or any other affiliated furniture companies. So, if you choose to shop at Ashley or City, go in knowing how poorly you will be treated and that they will absolutely try to sell you damaged goods and smile to your face while doing it. Then offer you a small pittance in return knowing they've already lined their pockets with profits. Buyer beware.

Our sales rep, Cindy, was terrific. Listened and guided us to a very satisfying purchase decision. Looking forward to getting our furniture in the very near future 😀

Salesperson Jim Caprio was an excellent representative of your store. Personable, helpful and knowledgeable.

Jermaine Jones was an excellent salesman that listened to what our needs were and found us exactly what we wanted. He was patient and has a wonderful personality. 10 out of 10 experience. We had gone to another store just prior to Ashley and did not have a great experience and left because of it. I’m glad we went to Ashley furniture and met Jermaine as he literally made our day. I highly recommend going to Ashley and ask for Jermaine.

It’s ok for someone looking for traditional style furniture Prices are high Very few modern pieces

Pierre is simply the best. He got me exactly what I wanted at the right price and scheduled a delivery date that suited my calendar. He made it all so easy. What a pleasure!!

Josh was great!!

Jermaine J was very helpful and efficient. Wonderful gentleman and Employer. I’ll be back soon because of Jermaine J in the Wellington Mall

Originally had several issues, but Tiger, the manager, listened to our concerns and made us feel like we were not just a $ sign. He is very professional and personable. Tiger really does know how to make a customer feel like their purchase is the most important purchase of the day. He definitely saved this sale! He is an asset to this company and staff would definitely benefit from following his leadership. Thank you for your excellent customer service as well as your military service. Well done!

We worked with Cindy S. and she was FABULOUS!!! She took us all over the store, up and down the stairs, showed us all the options and spent TIME to make sure that we were complete satisfied with our purchase. She was VERY knowledgeable and her experience showed. We would be thrilled to work with her again!! Also have to mention that the other staff we encountered were very helpful and nice as well. It was a great pleasure to shop at Ashley!!

Maureen any myself would like to acknowledge our pleasant shopping experience and want to thank our sales associate Pierre Kaufman for making that happen.

Delays galore and they take your money upfront. Avoid!!!

Very courteous service.

Olgun Gunduz Was a great salesman. Helped me with my purchase and though the first option was going to take long we chose another option. Helped us through the process with ease. Thank You

Giovanni was the best person helping me and my husband get the bedroom furniture we wanted. He was very helpful, professional, kind, nice, and extremely awesome. Raymond was also assisting him and we just as great. We come there for all my future furniture purchases..

Giovanni Zurita was excellent extremely nice and professional also very helpful in getting us the furniture we wanted. Also Raymond Ho was also assisting us again extremely nice, professional and helpful. Definitely will be back for any future furniture needs.

Won't be coming back to the Ashley brand. Ordered a dining set paid in full. It's been 5 months and have yet to deliver. They claim supply chain issues but it's a TABLE not a complex piece of machinery or highly sought after electronics. We're in 2022. The supply chain issues by and large are over.

I purchased a couch and a chair back in September of 2020. The one recliner was not functioning properly, I did not complain cause it was still working. In December of 2021, the other recliner broke. I have the extended warranty (3 yrs). It is now the end of May and I am still waiting for my replacements. I was told end of March. I will not purchase from Ashley or City ever again.

Cindy Snyder was amazing! Her advice and help was invaluable. You cannot get help online, in person is best! She is completely professional and knows her stuff very well!

Better pricing and superior customer service compared to another furniture store we shopped at recently.

Crowded store. It took a long time for a salesperson to ask if I needed any assistance.

Buyer beware. Prices subject to change based on the area where you live, per their website.

Just wanted to take a few minutes give a shout out to Julian Fletcher and Ashley Furniture in Wellington. I stopped by the store yesterday afternoon looking for a comfortable couch to replace one that had gotten damaged during a stressful move from New Jersey to Florida. I knew what I wanted but I was working within a budget and wasn't sure that I was going to be able to find it. I had seen something online but it looked like it was on backorder and wouldn't be available for a month or two. I asked Julian to check, however, and he looked it up for me and it WAS in stock! Turns out it was in the warehouse but not on the showroom floor but something similar was so I could get an idea about the fabric's feel and texture. Julian was knowledgeable about most items in the store and was professional, thoughtful and patient as I coordinated things with my son who was purchasing the couch on my behalf for me. He truly was the epitome of what someone in a customer service sales position should be! The icing on the cake was learning that my couch was available to be delivered today, just 24 hours later! Even though I did not purchase a mattress from Ashley Furniture, Julian was kind enough to also show me several options while I was there. The couch delivery process was smooth. As promised, I got an email last night at 8:00 p.m. telling me what my delivery window was and was updated on where the delivery truck was and got a phone call and text message when they were nearby. The gentlemen who delivered were courteous and professional. I am delighted to once again have a couch! I am pleased with the style and color that I chose and it's oh, so comfy! Thank you Ashley Furniture and Julian Fletcher for making this whole experience a pleasure!

Horrible quality. Couch completely broke less than a month after buying. Customer service did not help at all. Left with a piece of trash that was expensive.

Alex was very patient and helpful, l enjoyed working with him. Look forward to visiting Ashley again and will definitely ask for him. Thank you so much for an enjoyable experience

The experience was painless, The salesman Andreas was very nice. We picked out a table went through finance and bam we were done. He explained everything we needed to know and left us with no questions. 10 out of 10. Would go back.

Had a bed frame delivered and several pieces were damaged. They wanted to give 10% discount, $200 gift card or make me wait a month and a half for replacement pieces. Should get minimum 15 - 20%. So for $100 they will be losing a customer. I spent $4,500 with them. Also, they gave me two bags of the same hardware so I was missing one. Had to spend $30 at home depot on hardware to put the bed together. Unacceptable. I will be going back to El Dorado.

Pierre helped us find the perfect living room and dining room set. Took his time with us, we never felt rushed and he took our interest into consideration. Raymond helped in the end with financing. Overall great experience.

We ordered a buffet sideboard and came incomplete and in bad condition and they do not want us give us a refund when is totally their fault. They want us to wait for more than one month to do an exchange. That is unacceptable and bad customer service! If you can't fulfill an order you should give the money back! We never will buy from them again!

The young woman was so pleasant an she price match my item exactly how it was I would be shopping there again soon

Guys delivered scratched up dresser that took 5 months to be delivered. I didn’t notice the scratches until a few weeks later (I know that’s on me) but nevertheless, this is what I got.

Juan Morales at store #18 helped us and he was amazing. This handsome salesman helped us get the price we hoped for and helped us devise a plan for delivery despite our more complicated situation. He had us laughing and made the entire purchase smooth, fun, and pleasurable.

As soon as my husband and I entered City Furniture we were greeted with smiling faces. Everyone was warm and inviting. Adrianna who was my sales person was helpful and knowledgeable. The general manager was very attentive to my needs and followed up when necessary. Thank you for a wonderful experience.

Excellent and professional attention. Great experience with Tammie.

Pierre provided excellent service!

Great experience and reasonable pricing. Hoping the delivery is on time.

I love going to Ashley's home furniture today they have pretty things I'm going to buy a couch and Rebecca was very kind and helpful with me in choosing something that would work in my condo. Thank you

Antony was super helpful and what a great personality. I'd recommend him to everyone.

Ordering our outdoor furniture set was very simple! Hez was very helpful!

I received outstanding attention from Pierre! He is my go to man when I have any furniture needs!

They had nice affordable kitchen table sets on sale.

Great experience shopping at the Wellington, Fl store!! Kind and very patient sales reps! Big selection of furniture, highly recommend shopping there!

Shop around we found the same exact furniture delivered in a week from somewhere else,we were told it would be a month before they could deliver it ,the other place we found it will deliver it in 4 days .Goggle the furniture you like if it's in there store n I'm sure you will buy somewhere else,what really pushed us out of the store was the rudness of the manager ,salesman was awesome, the manager not so much ,it's all good we saved 300 by walking out

The service received from the store was excellent. However, when the furniture was delivered my 75 yr old mother in law asked the men if they could take my daughters lightweight bed frame down to the garage and their answer to her was it was her responsibility to clear out the room. The room was cleared out except for the frame. Needless to say they missed out on a nice tip.

Cindy at Wellington mall Ashley furniture store was amazing. She was extremely helpful and showed me everything I was looking for. I highly recommend her if you are in the area looking for furniture.

I must say it took months and alot of aggrevation to get everything. Ordered a kitchen table and chairs. They kept giving me dates when it would arrive.No one answered the phones so I had to go in person quite a few times. Story ends when I canceled the order. Then I had ordered a new dinning room set. That took longer then said but finally came.Lastly I ordered a new couch.That actually came on time. After asking they even threw me a bone.Five of six promised pillows.Never got the sixth.I am not wealthy by any means. So if you buy really watch.They did give me my money back quickly for the canceled kitchen table.

Michael is AWESOME

Great customer service and was able to help find exactly what I wanted. I've shopped here many times and the price point and quality are excellent.

I walked into the Ashley Show Room @ the Wellington Green Mall this morning knowing exactly what I wanted in a recliner that I had seen elsewhere & found on the Ashley website. As my luck would have it, they didn’t have the one I saw on the website on the floor of any of their show rooms, No, but they did have the next level up which I liked even better. It came in a very nice rich looking brown leather. The one I thought I wanted only comes in black or white so I was very happy to find an even nicer model in the exact color I really wanted to start with. The sales rep. who assisted me was great and very helpful. He was able to get me the internet price instead of the in store price and I feel I got a really good deal. My thanks & appreciation go out to Adrian Belen, Ashley sale rep.

Great selection, many styles of furniture, great quality for reasonable prices. I won't bother going anywhere else. Also, delivery drivers did a phenomenal delivering my furniture.

The representative, Adriana, at the Wellington mall is outstanding! I couldn’t have received better service. I will definitely be returning to this store and referring my friends and family.

The sales representative was wonderful and very helpful, the furniture chosen is very beautiful! I'm very happy to have done business with this store. I'm going to enjoy using my new furniture. Thank you! 😊

Maggie was very helpful, they had what we wanted available immediately, inexpensive delivery, and quick delivery tomes available

Outstanding customer service from Meaghan at the Wellington Mall location.

Beauty furniture Friendly staff

This is my to go, for any home furniture, the staff is amazing

Lovely place to shop. My husband and I bought a beautiful dining room set. Love their furniture and they were very professional.

Michael, was phenomenal. He was efficient and direct. He explained everything in detail. I appreciate the service he provided and I will be a returning customer. Thank you for your time and patience! Michael Rocks!

When we first walked in to Ashley furniture we had no intention of buying anything. We were there only to look. After about seven or eight minutes somebody came over and acknowledged us and told us that they would get a sales person to help us. I didn’t mind that they weren’t there when we entered the store in fact I was quite grateful that we were able to look by ourselves for a while. After a minute into a gentleman by the name of Antony came over and offered to assist us. I can’t begin to tell you the amazing service he gave us. We told him what we needed and what we wanted and he found the perfect chair. I have back and neck issues and I needed something that would address those since I spend most of my time sitting in the chair. Anthony was not only fair but he was a true gentleman. He worked on the least expensive way for us to make the purchase based on our needs. By the time we left we had not only purchased the seating but we made a new friend. And as we got in the car I looked at my husband and said “You should hire Antony. He would be a great employee. That’s the kind of customer service I like

Delivery team was beyond nice! Sales associate was super knowledgeable and helpful!

Our salesperson, Gabriela Roles, was very professional. She took us to see a variety of sofas that fit our requirements. She was very helpful and we never felt pressured.

Michael is the best!!!! Hes so energetic, knowledgeable and gives you options that best suit your needs and matches prices.

Shopping at the Wellington location was a great customer friendly experience. Thank you Pierre K!

I want to Thank Candy Hsu and Domenic the manager for helping find the best Mattress today. They were Genuine and made the process very easy. I felt it was a devine moment for me in what they did for me to make my purchase manageable. Thank you Candy and Domenic. Happy New Years!

Tina Ferguson was great. She was very friendly and so patient as we weren’t sure what we were looking for exactly. She walked us around and helped us find the most beautiful pieces.

I love going to Ashley & City Furniture in Wellington. The staff are all soo pleasant & you really do feel at home. Michael was AMAZING, he listened to our needs & wants & didn't push us into something that we didn’t want like some sales people do. Another great thing that i love about this store, they also deliver & put your furniture together. My family & I always come to the Wellington store. Thank you Michael!

I love the Ashley Home Furniture Store in Wellington! Great, beautiful selections; friendly and professional service with quality products at affordable prices. I highly recommend this store. Thank you Mike Warren.

Very knowledgeable and great customer service

Gaby very friendly and professional. It took me and my husb to see what was available and explained everything in a understandable way. we are also very happy with the monthly payment.

We just made my first furniture purchase at Ashley Furniture in Wellington. Dominique was extremely knowledgeable, helpful and friendly!! She made the painstaking task of buying furniture a pleasant experience. Our new sectional arrived on time. The quality and comfort is incredible. We love the versatility of the modular design. We couldn’t be more happy with our purchase.

Great service,. Walk me through my options nice customer service rep and had a very. good experience

Had a great experience in showroom with salesperson - selecting items that were in stock, ready to be delivered. Day before delivery was told item (required to assemble bed) was backordered. They wanted to deliver without the ability to assemble. Manager was not helpful. Order was canceled. I did get the refund quickly (if that us a consolation)

I love Ashley furniture. Have purchased multiple times in the past and like the furniture. Our sales associate was incredibly helpful. I believe his name was Dario. He went above and beyond to get us the best savings. We are very grateful.

Candy was extremely patient with us in showing and explaining to us the different types of furniture that we were looking at. She was so helpful in providing us with all of the details in how we could finance. Even though we did not purchase anything that day, we are still considering the purchase. Thank you, Candy! :)

We just bought couches and our sales rep Juan was a great guy! Super nice, and not pushy at all. He heard what we were looking for and showed us exactly what we wanted. Our first time shopping with Ashley and definitely not our last. Thank you Juan Morales for making our shopping experience a great one! Thank you Nick for partnering us up with Juan, excellent service

Adrian was very efficient, professional, and very kind. He heard our needs and delivered exactly what we were looking for. He even carried furniture around to help us mix and match after he worked out legs. Very pleased with the service and atmosphere.

Very nice staff

A few months ago my husband and I browsed the Wellinton Mall store and Pierre was so helpful although at the time we were not ready to make the purchase. I went back to the store solo today and of course I asked for Pierre who was once again so helpful. I made the selection and we completed the full transaction sitting on a couch in the showroom. Could not have been a more relaxing and easy purchase. This is my 3rd Ashley store purchase and I just love this place. Its always so beautiful and I find just what I love. Thank you!

I have previously visited this store a few months ago, walked around for 3 hours and not one associate greeted me. This time, as we walked in the door we were greeted! Krystal, was amazing and helped us with everything we needed.

Pierre and Anthony were great they were very enthusiastic and knew exactly what i wanted and it was an easy process to purchase.

Great customer service.. very helpful and knowledgeable and no wait time. Nice selections to choose and pretty good prices.

Gabby was wonderful!! Great experience

I had the pleasure of being assisted by Hezekiah Jones, who was professional as well as understanding. He was very patient, since it took me a couple of visits to make my choice. I would certainly make future purchases at this store, since now it's my furniture store of choice.

Great service

Had a great experience shopping for mattresses at City Furniture with sales representative, Heather today. Great selection and Heather was very helpful and patient and easy to work with. This will be our 2nd experience buying mattresses here because of the great products and service!

What a wonderful experience Ruben was awesome he helped us make great desecion on the quality of the products not just the looks. He listened to our needs and requirements and pointed us in the right direction to accomplish our needs he is extremely knowledgeable and really took the time to make sure we were totally satisfied. So if you need furniture I would highly recommend looking for Ruben!!!!!!!

Great service by Adrian B!

LJ was very helpful and found me exactly what I was looking for.

Found the right sized dining room set and the salesperson helped me quickly and efficiently. Item was on sale and offered zero interest made it easy.

MRs Ferguson is awesome! She is very professional and attentive to the needs of her customers she listened to what I had to ask and then she offered suggestions and gave me advise on the best way to purchase what I was looking to buy accordingly to my specific budget that I call creating relationships and conserving customers for life. Ashely’s furniture it is fortunate to have MRs Tina Ferguson as a sales representative JLR

Everyone at this location is truly amazing! Huge shoutout to Antony for being so awesome, patient, friendly, and helpful- you made buying furniture easy and fun and we will definitely be back! Nick and Britta were also super knowledgeable and great :)

Alex at Ashley’s furniture was very helpful knowledgeable and patient.

Micheal was the BEST i was nervous at first but he helped me through my process. Thanks mike! I will be back!!

Pierre was amazing and made my purchase experience fun and stress free.

Clean store very nice store manager and nice staff. Great prices and quality

The sales person named Pierre was very helpful and gave me the best service ever! If I ever come back to City furniture or Ashley furniture, definitely I would like to receive the same service and it will be grateful that he, personally assists me again!

Pierre and Meaghan are THE best. Totally honest and helpful. We are completely happy with our experience with them. Love our purchases. They helped my extremely picky teenaged daughter figure out what to get for her room. Thank you so much!! ⭐️⭐️⭐️💕💕

Bettina and her manager went above and beyond. My daughter got the mattress of her dreams at a price I could afford. Bettina spent hours with us and we will be buying quite a bit....

Michael Warren is our saleman!!!!!Always helpful, smiles, cordial, happy to purchase our furniture with Michael!!!!!

Tina was professional and patient. She made shopping for our furniture simple and enjoyable. We furnished our home with furniture we love and know that it has great quality.

The associate we spoke to (Nick) was knowledgeable and attentive.

I had a wonderful experience at Wellington location. Cindy and Chrisler spent several hours wirh me picking 3 rooms of furniture for my new home. Exceptional customer service and I highly recommend Ashley Home Store at Wellington Mall.

Gabby was great in assisting me with items I was interested in

Great service, selection, and quality!! Staff was friendly and drivers were very efficient!

Michael is amazing I came in on the 4th of July just to look around and he was so helpful! He has amazing energy and is very positive through every process. I came in the week after to make a purchase with him and every step of the way was the best experience I have had at any furniture store! If you ever go, ask for him he is the best. I cannot wait to make more future purchases:)

We just bought a bunch of furniture.. our salesman was Pierre. He was eager to find us furniture in our price range, easy to get along with and not pushy.. I highly recommend him when looking for furniture. he definitely makes shopping for furniture easy!!!.. 5 stars for Pierre !

The visit to Ashley home store was great the saleswoman was very helpful and professional better than downstairs city furniture salessalespeople. Anyway she got the job done.i believe her name is Tina. Whole lot to choose from .

Gabby Wynter helped us pick out the perfect dining table! Great experience and great sales associate. Friendly, honest, and easy to work with.

Great salesman...Very nice people in this store.

Went in for my first big furniture purchase, had great sales & were so helpful with finding me exactly what I wanted. The entire purchase & delivery process was super easy. Thank you David for all your help! I’m so excited to get my new furniture

On time and professional delivery!

Staff was very attentive and store was very clean. Amazing customer service with excellent sale prices.

They are by far the worst furniture store. I purchased a bed in early April it didn’t come in tell the beginning of May but to my surprise it came in with cracks. I called to get it exchanged and I got switch over from one person. To the next. And then they told me it would be in in another 3 weeks. And then I got an email two days before delivery telling me that one piece is missing. And now I’m still waiting on the rest of my bed. They don’t answer phones. They don’t respond to emails. It’s extremely disrespectful and unprofessional. I was expecting to get a call back. They called me back 3 days later at 7 AM and didn’t even bother to leave a direct phone number; they left the same number for customer service leaving me to jump into more hoops.

Very nice guy helped me,his name was Ruben Trevino,he gave me his card other wise I would have forgot that name,anyway he wasn’t at all pushing and I found a beautiful dining room table with 6 chairs,cannot wait until it’s delivered next week

Things have been hard with the pandemic and despite associates spaced out, once a sales rep was directed my way it was a pleasant experience from beginning to end with my sales rep Pierre. Made sure I got the best price and best time scheduled for delivery.

The delivery guys were awesome, friendly and were very careful,.

I went to the West Palm Beach store on an appointment this afternoon I was greeted nicely but then when I explained what I needed the lady proceeded to tell me that they do not carry that item any longer and they haven’t for months basically shut me down and have nothing else to say even though I told her I wanted to still look at something similar and that I was also looking for in tables and coffee tables. She did not offer to show me another couch or a table or in table she just said call them meaning ASHLY corporate to ask them information she just shut down completely. So I proceeded to call around Palm Beach County and I spoke with Gabby in the Wellington Ashley’s furniture who proceeded to tell me that they did not carry that item either but she would show me something similar she was very nice showed me a lot of love and she jumped through hoops to get my furniture and she was also able to get the couch that I wanted and the coffee table that I wanted even though it wasn’t in the store it was online and she was able to order it for me and she did everything I wanted. I’m giving four stars only because of the West Palm Beach store should get zero stars but the Wellington gets five

Krystal was incredible she helped with everything showed us the whole store, if you want a great sweet girl to help when your there ask for Krystal!!

Mr. Richard Castro, is a highly Professional Asset To This Company. I Am A Retried Vietnam Nurse and a Senior Citizen. Mr. Castro was patient and answered every question I Ask. Will continue to shop at City Furniture. Thank You

Mr. Pierre provided me with superb customer service and helped me with my purchase. He was very helpful in locating the items I wanted to purchase!

Gabby and Abby helped me find the perfect living room! I will definitely shop here again.

Pierre Kaufman is the best! Very friendly, helpful, and professional!! Ashley and City Furniture are our favorites for furniture!

I found an area for accessories that was $4.99 and I got a lamp that was originally $199.99....I finally got some justice...yes.

Sales woman, Jojo was wonderful. She took her time to walk us through both the showrooms and explained everything. She was kind and not at all pushy. She made me, my husband and our daughter feel very comfortable and valued as a customer. Jojo was definitely one of the reasons we bought our sectional. We will be back to buy more furniture as we continue to remodel our home.

I had a great experience at this Ashley. Showroom looks great. Great selection!

Omar Khatib was extremely knowledgeable regarding the type of furniture I was looking for. He was kind patient and not pushy. I would highly recommend him as he was professional and a pleasure to shop from.

Pleasant experience. Staff was very helpful and accommodating. Recommended!!

I was very pleased with the service I received, everyone was kind informative and went above and beyond to make it possible for me to purchase the mattress I wanted. Bryon was so helpful and informative.I really appreciated his help and information which helped so much in making a decision, Thank you, Liz

I have not received my order yet so really can't comment on the product.

Wow, my family bought 2 love seats at this location. When they were installed they were extremely big for the space, they arrived late at night and were installed by the workers. By the next day after work we decided that it was better to try to return and maybe exchange for something smaller. We called the customer service they said 72 hours return policy, they directed us to the customer service for the store. This stores customer service was closed by that time. We called 8am as soon as they opened the next morning and they said they don't return anything after 24 hours of delivery. So we're stuck with them. Horrible experience. HORRIBLE RETURN POLICY.

Ashley Furniture is the BEST place for TOP HIGH QUALITY furniture at GREAT PRICES and the service is 2nd to NONE! Ask for Wes he will give you the BEST SERVICE/DEALS possible!!!

Wes was great and very helpful. Thanks.

Michael is always so helpful when we come in! Listens and helps with the decisions!

Excellent experience with the sales staff especially the manger Christine she jumped through hoops to get me two items that were discontinued.

We were able to find furniture for our entire home and the salesperson, Tina, couldn’t have been anymore helpful and nicer. Very pleased and we will definitely shop with Ashley’s again.

Great place, I bought my whole living room from here

This is the WORSE furniture company. My master bedroom support broke when we were sleeping ! We could get hurt. The support for the mattress came with only 3 tiny slats for a king size bed. Very upset with ASHLEY FURNITURE

I love the furniture and accessories at this store, excellent quality and you can’t beat the prices!

My husband and I were shopping for a new office desk at the Wellington Ashley Furniture store. The sales associate who helped us was Kimberly Guzman. She was so nice! She really helped us find exactly what we had in mind. She was patient with us as we were deciding on adding additional living room tables to complete the look. We couldn’t be happier with our shopping experience today.

West and Batman are the best

Hassle free and very knowledge

Our salesman Omar was not only friendly but knowledgeable as well. He didn’t make us feel pressured. Omar and his manager gave us the best deal, we were very happy. Can’t wait to get our beautiful furniture! Thank you!

Great salesman with knowledge of what I was looking for in the store.

Excellent staff! Went out of their way to accommodate....

Wes was the best. Quick, efficient, knowledgeable, and accommodating

(Translated by Google) Interesting furniture (Original) Móveis interessantes

Beware!!!!! Ashley HomeStore is owned by City Furniture. I noticed and I went to pick up my brand new desk. Upon opening the box it was severely damaged beyond repair and I was told they have a "No Return Policy" and that they are willing to send me a gift card for $100 or a repairman. I will never ever buy from this sorry, pathetic, organization again. I will lose my money, but I learned a lesson. Also, poor customer service and great sales people.

Tina was an awesome salesperson and extremely patient with us... also glad to see Wes is now an asst. manager!

Best service ever. Everyone was very professional, friendly, and helpful. Even priced matched what I was looking for.

professional, accommodating and helpful

Jojo helped us find the PERFECT bedroom set! We’ve been looking for years and after explaining to her what we were looking for she knew exactly what to recommend and we immediately fell in love. She also helped us decorate and coordinate with our new furniture. We look forward to working with her in the future!

Awesome experience - I was in and out; found exactly what I needed.

Omar was incredibly helpful! He listened to what I was looking for and my budget. He went above and beyond my call for mattress help and set up a fast delievery. Thanks so much Omar K, I'll finally be able to sleep tonight!

Helpful service

Saleman-Wes Salinvil personable and knowledgeable--not happy with inabiliy to make payments------they are sending me a letter as to why not --(have a $6,000 line of Credit with you)