Ashley Store Wesley Chapel, FL

I would give a 0 if I could!!! Honesty and integrity means nothing to these people.They have been lying to me for 7 weeks. BUYER BE WARE!!! THERE SEEMS TO BE NO RECOURSE AFTER THE PURCHASE IS MADE. I received what I am sure is a used sofa, perhaps a display item. These are my issues (1) the sofa wasn't in the box. I was told that the box was damaged so he needed to inspect it. Apparently he didn't because (2) one of the cup holders has a circular water stain and none of them were wrapped in plastic (3) the flip piece shown in the picture malfunctions (4) there is a tear in the leather. These findings were reported in less than 15 mins. after the delivery. When purchased, I was told that I had 72 hrs to return the purchases if I wasn't satisfied. Initially their solution was to send a technician out. Why is a repair needed on a piece of furniture that I hadn't used? Does that sound fair? Finally I was told that the piece would be replaced; however, I was informed YESTERDAY that the replacement was denied. I had no idea. This is one of many times they have failed to communicate. The relationship and rapport built with the sales rep. in the store is null and void after the purchase is made. The rep or the manager(s). of the store are of no value. You are only able to speak with a customer service rep who has been trained to lie. How insulting. Come to find out, 3 out of 3 people I've talked to about this who have also made purchases from Ashley has similar experiences. In fact, I spoke with a friend today about my frustrations and she stated, " I could have told you that. I wish you had talked to me first". Now it's 4 out of 4. Statistically, every person that I spoke to who has dealt with Ashley had a negative experience. PLEASE take these reviews seriously. FOLLOW-UP: Just as I thought. It's been 4 weeks since the owner/AI responded to this post with instructions about how to possibly get this issue resolved. I haven't heard from anyone.

The store is beautiful and has a solid selection, but I walked away from a $10,000+ purchase due to their baffling financing policies. Choosing to finance through their own store credit card actually removes perks like free delivery and additional discounts which makes no sense. Penalizing customers for using the store’s own financing option is a backward strategy that cost them a major sale.

To Whom It May Concern, I wanted to share our recent experience with Ashley Furniture, which unfortunately has been extremely disappointing — not because of the product, but because of the lack of communication and follow-through. To start on a positive note, the salesperson we worked with in-store was excellent. However, after the sale, everything seemed to fall apart. We never received a copy of our invoice, and when we called the store to request one, we were directed to customer service — where you’re required to leave a voicemail and wait for someone to return your call. It has now been four days, and we still haven’t heard back from anyone. Additionally, the chair we received was delivered with a cut in the leather, and no one has offered a resolution. When we placed the order, we were told everything was in stock, but the loveseat did not arrive with the rest of the furniture. Again, no one informed us it was on backorder — which would’ve been fine if someone had communicated with us. To make matters worse, we received multiple, conflicting delivery notifications for the loveseat. First, it was scheduled for Thursday, then changed to Friday, and finally to Saturday between 4:30 and 7:00 PM. Yet, the delivery team showed up at 10:30 AM while we were at work. When we told them we could be there in 15–20 minutes, they left — even though we caught them exiting the neighborhood and asked them to return. This entire experience has been frustrating, time-consuming, and disappointing. We are extremely busy and expect a company of your size to follow through on what it promises. Communication has been non-existent, and service after the sale has been abysmal. We’re currently building another home and were planning to purchase $30,000–$35,000 worth of furniture from Ashley. After this experience, we will absolutely be taking our business elsewhere. Sincerely,

I visited this location hoping to buy a new dining set and sofa. I spent over 20 minutes walking around and not one associate greeted me or asked if I had questions or needed assistance. I finally stopped one of them for assistance and he was extremely short with me and unfriendly. It was shocking to see the lack of customer service.

Giving this store one star is far too generous. From the warranty scam at checkout to the double-billing attempts to the different excuses to why delivery was not made to the unprofessional, incompetent customer service. A horrible furniture-buying experience from start to finish. I think the BBB, the district attorney of Florida and or FTC would be interested in Ashley's business practices.

Have spent plenty of money here. Came in to look for a C table I need two for 120 a piece and everyone blew me off and wouldn’t help me find it. Said if I know what it is to order it online. But I’m in here now ready to buy it. One woman walked away from me to greet the next person. I’m sorry that your income is so dependent on the purchase price of the your clients orders.

Brigitte was awesome. Very patient, pleasant, and friendl. We will definitely come back again. We purchased a leather sofa.

Paulette was a huge help! Great friendly atmosphere. Friendly service.

Sales staff were helpful and there were a lot of reasonably priced options

Nab a was knowledgeable and lovely to work with!

Mavic was a top notch customer service representative. She helped us with every detail in choosing furniture for our new home

Excellent service Brigitte was awesome couldn’t ask for better

I purchased my furniture from here and it was a terrible experience. They delivered the items at a completely different time than what I requested — they are absolutely not accurate with timing. They also didn’t send all the items together. They delivered them in multiple shipments, and some pieces are still missing even after a long wait. Worse, no one can help you — they just take your money and leave you with no solution. Honestly, I will never buy from here again.

Shopping for a new move and went to 5 different furniture stores but this one was by far the best! Steve was a fantastic help and got me all set up with a new couch. Would recommend.

Been buying from Ashley for many years, and only them. Was very happy with service/equipment... until now. Have the WORST experience in 'customer service' ever. After placing order, we noticed color ordered was wrong. Needed to change color. Called next morning to change, but WESLEY CHAPEL STORE NEVER NEVER ANSWERS THE PHONE. We then called main customer service number. Got given a case number, was told change is no problem, should be done. Reminded that delivery date was just a couple days away, was told no problem. Would change date if needed. Called 2 days later to confirm, was told change was done. Confirmed delivery date did not change and correct color would be delivered. Called following day again morning of delivery, got confirmation again color was changed and all good. Got delivery, it was wrong color. Called Store, never an answer as usual. Called Customer service and asked for supervisor. Many times was told none were availble. Until several hours later at 11:30am eastern, was a supervisor finally available. Was then told exchange period was too late. Not checking that we had a case file already, to have colored changed. Supervisor said to go to the store. We now have to drive 1 hour to the store to get our refund back. ASHLEY CUSTOMER SERVICE IS TERRIBLE NOW. THE STORE NEVER ANSWERS THE PHONE. If ordering anything, make sure the correct equipment is shown on the order. If incorrect or need anything changed, good luck as they may tell you want you want to hear...but do nothing. Then say too late to do anything. Our whole house is funished with Ashley, been loyal customer for many years, and gave many recommendations. Now, complete opposite! They do not care about you now, even if a loyal customer for years. NOTE: Ashley management or headquarters, if you care please reference Case# 10517413

Lovely team and host to help you make a gorgeous furniture selection

Hind was absolutely AMAZING. She gave us space to figure out what we wanted and kept checking up on us. We found a sectional we loved, and she helped us get it. She made the whole process easy and affordable. I can’t thank her enough!

My wife and I came in to look for a dining table. My wife had her sunglasses on top of her head and was rudely criticized by an employee after asking for help and told she would help after taking her sunglasses off of her head and that she looks ridiculous. Not sure why, because she also just wear prescription glasses? Pretty odd. Not a great way to get sales. Being kind is very easy. Hope this helps upper management know what their floor hospitality is like. Thank you!

Great customer service!

We lucked out with Bridgitte as our sales lady. So very helpful and great sense of humor. Kept the process light!

I came in desiring a mattress and table. The initial mattress price was higher than a competing store. Ashley’s matched it and I walked away happy. The sales rep was attentive and helpful throughout.

Hind was so helpful May GOD BLESS her all her days of her Life made my experience So Holy and Pleasant Praise God 🙏❤️

Hind was an amazing salesmen!! She helped my sister get her very first couch and made the experience so easy, smooth, and memorable.

Purchased $6,000+ in brand new furniture between a couch, dresser, and nightstands. Upon delivery none of it was even inside boxes or looking "new" in anyway shape or form, the couch had huge black scuffs on it and the delivery guys themselves told us these exact pieces of furniture were already rejected by someone else and the warehouse was trying to see if "someone else would accept it and that this had happened multiple times that day along their route." You'd think when you purchase "BRAND NEW" furniture from a furniture brand of this size you'd simply get the NEW furniture you paid for and not some damaged product that has already been opened/rejected by someone else. Now we get to go even longer with no furniture in our new home because we naively trusting Ashley furniture would simply give us the product we paid for and not try to "pull a fast one" by giving us previously rejected product. Absolute joke.

This company does not stand by any level Of customer service in any way. We purchased a couch from Ashley. It was delivered with stains and wrong back pillows that did not fit. There customer care service phones are answered in another country which makes it even harder to get this problem resolved. Stains were fixed, however the pillow problem still is still not resolved. They said they would send out new pillows. We received the covers only. I called again to try to resolve. They said they will send new pillows. We received a seat pillow !!! Called again. Sent tech not fixed looks awful was told a return within 48th no call. I called again and they read the service reps write up saying we needed a new couch. Is notes were changed for their benefit. You can’t get help from the store. They pass the buck ! If I ran my business like this with false hope after false hope I would have been out of business !!!

Paulette in the Wesley Chapel store was very helpful, professional and had provided great customer service.

A great shopping experience!

Great store and friendly sales people

Great selection, friendly service. Highly recommend Our sales associate Adam was great.

Shopping for outdoor patio / pool area furniture and bedroom, mattress furniture x3 rooms. HUGE shoutout to Paulette Needom Coney in the Wesley Chapel store. She was patient, kind, experienced, very familiar with the inventory, and pulling to go the extra mile and shared great design / coordination ideas. If you want a great experience while shopping for furniture, go see Ms. Paulette!

Adam was great to work with and very helpful answer all of my questions.

Doreen was an amazing consultant for us. Very informative, friendly, and made us feel at ease with our decision. She definitely has earned clients for life with us!

Bridgette was great patient and knowledge

Debra was very informative, even making sure we knew what fabric would require extra care. Patient, kind, and gave the proper space for my husband and I to make our decision on the furniture we wanted.

while i was shopping, nobody came up to me and kept giving me disgusting looks. The people who work there are terrible and rude. Tried to talk to an employee and she walked off. Very disappointing, maybe skip this location and go somewhere that will actually help you.

Ask for Mark -

Stayyyy Awayyyy!! We booked a sectional sofa on 21st May and paid it in full. The agent was very helpful. Our expected delivery was on 27th may when the horror began. The delivery guy was smoking throughout the time he was taking out parts of my sofa from the truck. The cushions and seats were out in open and even the part of sectional was not packed as expected. I repeated called customer services/the sales agent was trying to get this delivery accepted conditionally to get a replacement later in the week (I had company coming over the next day And I had thrown out my old sofa a day before!) The delivery guy was only speaking Spanish (probably cursing me too) and could not understand what the sales agent was trying to say to him. Despite asking the delivery guy to keep the sofa and pick it up back when exchange is available he left with the good. So in nutshell I paid about 2400 in full on may 21st and still do not have my sofa and no one trying to help me! Angry and Disappointed! Will be cancelling my order if do not hear from them today!

Worked with Keith on purchasing a mattress. He was extremely knowledgeable and helped my wife and pick the correct mattress for our needs. Will be sending friends and family to get Keith's help in the future when they need a new mattress.

Excellent service and wide selection of furniture styles. We appreciated Ruby's expert advice on reclining TV sofa.

I had a nice experience at Ashley Furniture today with salesperson Elena. I found the exact chair I was looking for.

Thanks Bridgett for making our mattress shopping a pleasant one! I will definitely recommend your sales expertise to all our family and friends 🧡 Thanks again

Adam was great! Very helpful and efficient.

We have been customers of Ashley for over 7 years. Mavic has been our representative each and every time. She is sensational, knowledgeable, professional and kind. She goes all out to make sure you are satisfied and content. She follows through and goes the extra mile. Thank you Mavic and Ashley Furniture for helping making our house a home!!

Just so easy to do business with. Brigitte Fairbairn was excellent. Needed to add something to my order, and she did it quickly

Girl behind the counter was rude

Travis was extremely helpful! Great service

We had a fabulous experience at this store. We asked for help got it right away and bought our new sofa in about 10 mins. Only have to wait 4 days for delivery. Love the store and service and most of all the prices.

Purchased a sleeper sofa this morning with assistance from Ruby. Ruby is very personable, was able to answer questions and provide guidance with my purchase. Especially appreciated that Ruby was not high pressure or pushy, yet very attentive. I recommend Ruby at the Wesley Chapel store for anyone looking to make a furniture purchase.

DO NOT ORDER FROM THEM. I originally ordered online. They only sent me 2 items and said my order was on hold because of funds. They took the money out of my account as soon as I placed the order and they sent me some of the order. They even sent me a delivery confirmation for the furniture delivery. On the date I was expecting the delivery, I had to call them and ask when I could expect my delivery. That’s when they said there was a hold because of funds. But the money is still showing they took it out of my account. I canceled the order. They had the nerve to say it’ll be 3-7 business days before my funds would be returned. It made absolutely no sense. You’re saying my order is on hold because of funds but when I cancel the order, you’re saying you’re going to refund me my money. After that, I had to go to the store and place my order. That was 2 weeks ago. I still haven’t received that order and I got the same delivery confirmation. I will NEVER buy anything else from this company.

Great experience at Ashley Furniture! Knowledgeable and friendly staff

Super pleased with our purchase, Nathan brown offered amazing customer service and helped us pick the perfect couch for our living room. Delivery was fast easy and smooth too!

Fast and friendly service. Thank you.

Doreen was very kind, helpful and extremely patient throughout the entire process. From my initial call to the store to coming in with our almost 2 year old (shopping with a toddler is not easy!!!) our experience was great. She worked hard to make sure I was happy with the final order and made it happen. I hope the delivery and final product is just as great.

People nice and helpful

Debra Bogart Was an excellent associate assisting us with our new furniture Amazing customer service!

Elena was amazing! She’s so kind, patient, helpful and knowledgeable. It was the perfect experience finding my sectional and dining room set.

Great service. petros was great and very helpful. Excited for my purchase !

Very pleasant experience at Ashley's Furniture store. Checked out memorial Day sale and got everything I needed, thanks to the professional and pleasant help of the sales persons that waited on me. Everything went well. Thanks again Ashley's Furniture store and the 2 sales persons Paulette and Victoria,

It was a pleasure dealing with Doreen she was very helpful and pleasant.

Nice store. Robin was AWESOME!

We really liked the choices at Ashley furniture. Ourselves person, Tiffany was helpful without being pushy. We took advantage of the Memorial Day sales and we’re thrilled when the delivery dates fell in our window.

Keith was a fantastic salesman. He took time to explain the features of the mattresses to help us make an informed decision. I really appreciated his knowledge and expertise.

Friendly staff. Good selection of merchandise.

Pick up a few Items great Deals beautiful

This is an update to my previous review from 3 weeks ago. I received a response from the store owner account that suggested that I send an email with more details of my problems/poor customer service for a possible solution. I did this via email with an attached invoice to - solutions@ashleyfurniture.com, subject line - Attention Dem B, on May 8, 2025. I received no response to this email and a follow-up email a week later. Dear solutions@ashleyfurniture.com - store owner, why won't you honor your review response by communicating with me for a solution to my problem? My original post is below. I couldn't be more displeased with Ashley Furniture lack of customer service. My wife and I purchased a new mattress and adjustable base from Ashley Wesley Chapel in February 2025. We were told by the salesperson Brigitte, that the delivery and installation that we paid additional for included hauling away our old mattress and box springs. I believe that this is customary in the mattress business. When the delivery people delivered and began preparing to set up the new mattress, they indicated that they could not remove the old mattress. This obviously did not meet with our satisfaction. We told the delivery/installer that if that was the case, that they should just take back the new mattress. At this point, we called the store and spoke with the salesperson there, who also spoke with the supervisor for delivery. The delivery supervisor then told the installers to install the new mattress and bases, and place our old mattress and box springs in our garage, and he would schedule a later pickup of these. After this later pickup did not occur, we again spoke with the salesperson, Brigitte, who reached out to the store manager, James, who assured us that we would be placed on a schedule to haul away the old mattress. After this pickup again did not occur, we made 8 phone calls to the store from March 11 to April 8 and were unable to again speak with the manager, but were told in 1 conversation with Briggite that James had scheduled a pickup for March 20. So, we cancelled our plans for that day and stayed home for the pickup, but no pickup occurred. We again spoke with Brigitte who said that she would find out what happened and would get back with us. On April 13, we were finally able to speak with James, who said that he was still trying to schedule a pickup and would get back with us with a date within 72 hours. We never received a call back and at that time, decided to stop wasting our time with the store. The mattress and box springs are still in our garage after nearly 3 months. I don't know what further recourse I have. I would like to rate our experience as 0, but the lowest available rating available is 1. This lack of honoring their commitment, as well as ignoring our communications to try and get a resolution is totally unacceptable for any business, but even more so from a large player in the furniture industry. I noticed that someone from the store has responded to some of these reviews. I would welcome a response here, along with a commitment to complete our purchase agreement by hauling away our old mattress and box springs.

This is by far the worst experience I have ever had!!! DO NOT GO HERE. I purchased a couch from this store and was told my delivery would be at my house by the 28th the latest. After paying for it I get a call 2 days later saying that they can’t deliver until may 2nd. Which we won’t be home that day. So I cancel the order. It has been 14 days after cancelling the order. I have not got an email. I never got my refund. I have called the store 10 times nobody answers. I called customer service over 5 times and they keep telling me they have not issues a refund yet now today they told me after 2 weeks they are going to try and escalate the refund but my money still has not been sent yet. This is the worst company I’ve ever dealt with. I gave them 4000$ and now I can’t get my money back. Horrible service and I still have no answer off when I’m getting the money back. DO NOT GO HERE

Victoria was very helpful and kind.

Luna was amazing. She gave her honest opinion and we were able to get a bedroom set, couch for the office and a great mattress within 45 minutes. Thanks for all your help. Ask for Luna when you go

Love the fact that they leave us alone to look around

After a bad experience at El Dorado furniture, we immediately canceled our order there and went to Ashley furniture and found what appears to be a better quality couch, oversized chair, and ottoman. The sales associate was kind, completely transparent and set appropriate expectations on delivery fees, and options. Even though we need to wait about a week longer for our furniture, the sheer fact that the transparency was there and the customer service level was far superior is what let us to purchase from Ashley yet again. To top it off, our order was about $700 less and our sales associate Luna absolutely great to work with, and we highly recommend working with her After the furniture shows up if we have any issues or concerns, I will update this review This will be the second purchase I’ve made from this furniture store in a month due to not being able to find service level we look for. We really believe in transparency and setting the proper expectations. It makes a world of difference.

Needed two comfortable recliners and had a great experience finding the perfect choice and getting them ordered with a relatively quick delivery. Great sales staff!

Fast friendly and great quality, we plan on shopping there first , funny story they were recommended by sales people from other stores selling furniture. Quality is really the true test of a great store.

Excellent service by John Santiago. Easy to do business with, super friendly and we think we’re going to love our new sofa and loveseat.

We went in on a Monday night and found the table and chairs we were looking for. It was delivered and set up by Thursday afternoon. Great service by all!

We love Ashley Furniture, especially when there’s a great sale like the one going on now. Scotty our salesperson at was phenomenal! Super patient and kind and very knowledgable

The experience was excellent. Tiffany was very helpful and thorough showed us many different options. Jamie was very helpful. We would absolutely recommend Ashley to our friends and neighbors

We had a great experience at the store the sales lady Tiffany was a delight to work with she was very pleasing not in a rush to make a sale

Ashley just keeps being the best place to buy pretty things for the home. Elena couldn't have been sweeter in the way she helped me choose a new mattress-- she was patient and so attentive to detail, right down to providing a pillow and individual pillow cover to make me extra comfortable. I took time to try several mattresses, and all the while, she told me a little about each one and asked which I liked better, what firmness I was looking for. She was kind and made the whole experience fun, even explaining every step of the delivery process so it will go smoothly! Thank you!!

Hind was so easy to work with! We told her what we were looking for and she showed us a few different options. She was amazing!!!!

John Santiago is an amazing professional representative. He was very helpful with a big smile that making me feel comfortable making my choices. I liked also his attitude in providing explanations and guidance to the right items. Thank you John you made my day for the quality service and kindness. I may comeback to this specific store because of your warm welcome!

(Translated by Google) The entire shopping experience was excellent from start to finish. Hind and Alejandro's excellent advice was instrumental in our decision-making, and we were very happy with the product we purchased and look forward to making future purchases from the site. Thank you all very much for your support. (Original) Toda la experiencia de compra fue excelente desde el principio a fin La gran asesoría de Hind y Alejandro fue fundamental en la toma de decisiones y quedamos muy contentos con el producto comprado y con la expectativa de nuevas compras en el sitio muchas gracias a todos por su compañía

Excellent service, great prices and beautiful selections Many thanks. Maureen Lacey

Hind was so amazing. Very nice, not pressuring us to buy. 10/10 recommend.

Hind was great

Our Representative was awesome. She was knowledgeable professionals patient and very helpful . And did everything to make us feel good about our purchase. Vicktoria (my apology for the misspelling). Was was great. Thank you

Great quality and Value. Naba was exceptional in assisting with my purchase.

This place is a joke. I bought a couch over 2 months ago and I still have no couch. The first time they attempted delivery they brought a ripped couch. The second time they brought the wrong configuration and the 3rd time today, they are 2 hrs past the delivery time and I'm not able to get a hold of anyone at the store and their customer service delivery line stated they have no information besides the delivery window time which already passed. This is my 3rd wasted Saturday. No one at the store when I went in to rectify the configuration problem seemed to even care, I had to chase around the manager who stated that she would call me back but never did. They didn't even try to compensate me by dropping the delivery charge or giving me some money back for my wasted time and trouble. Over 2 months with an empty living room and no couch. Buy at your own risk because one they get your money, they don't care about the customer experience at all.

On time and cleaned up afterwards.

Good

Keith at the Wesley chapel store is amazing. Wasn't pushy ,gave me the space I needed and his knowledge helped us pick the right couch.

Very satisfied

We bought a dresser from here was super pleased Doreen helped but we can not get ahold of the store to purchase the matching set which is extremely frustrating. It takes us to customer service and they tell us there’s nothing that can be done! How do you call the store directly ?

It’s now two months and no response from Ashley on a broken bed they sold me everyone should go to Rooms to Go great customer service not the Philippines when you call Ashely.

My overall experience was disappointing due to the price discrepancies and poor customer service. While I appreciated the ability to browse the store without pressure from sales associates, I was overcharged for both delivery and the warranty when purchasing in-store. Despite initially being told that online prices could be honored, I was charged an additional $50 for doorstep delivery and $110 more for the five-year warranty—resulting in a total overcharge of more than $150 compared to the online price. Because of this, I ended up canceling my in-store purchase and reordering online to get the correct pricing. It’s frustrating that the in-store associate couldn’t match the online deal, which created an unnecessary hassle. To make matters worse, canceling my original order was far from smooth. It was difficult to reach the store directly, so I had to go through customer service. After they confirmed my cancellation, I later received an email stating that if I didn’t respond, my order would not actually be canceled—something customer service never mentioned. This caused unnecessary confusion and frustration. Ultimately, I was able to purchase the product at the best price, but the entire experience was far more complicated than it should have been. I highly recommend checking online prices before making an in-store purchase to avoid similar issues.

Working with Viktoriya was amazing. She was extremely helpful and gave the design advice I needed to lead me to my purchase. I highly recommend you ask for her at the store.

The store has many choices of mattresses. Sales rep Robin knows mattresses and gets to know the buyer well enough to decide on the perfect match. It made the experience with my 97 year old Mom much easier to navigate.

Scotty was very nice and very helpful. We are excited about our new loveseat!

Im was honestly so excited to make my mattress purchase when I stopped by with my wife last week, ended up very upset. My sales person who helped me Hind Bouyadi , and let me say for the first time in a long time I felt profiled because of how I looked. I did my research before hand and knew what mattress I was interested in however, I really wanted to see all the other options available to my wife and I. It started off great with her showing us Nectar beds but then when I wanted to other options similar or comparable to what we tried, she immediately shut us down saying that unfortunately this is the cheapest memory foam bed we can get , because all the other beds they have are much more expensive. I explained to her I honestly don’t care about the price I just wanted to find the best mattress for my wife and I, she then showed us cheap box spring mattresss because they were close in price. That was really upsetting to me instead of showing me the mattresses that would’ve best fit. The needs for my wife and I she instead assumed that a Latin man who came in there, dressed down, clearly couldn’t afford a higher end mattress after signing up for different credit programs that she suggested which I did not realize it was going to Pull on my credit. I then decided to explain to her we would think about it and come back during that weekend to finalize the purchase however, due to that experience, I ended up making the purchase elsewhere. I pray that this issue gets resolved within your store and that nobody else has to feel like this. And the only reason I gave two stars is because the store was very nice very clean and very large

What a pathetic operation at this place. I ordered a brand new couch in full just weeks ago; they sent me 3/4 of the pieces in a box, with one being clearly used as a display somewhere as it's delivered half-assed, wrapped in a moving blanket, and tape. Call to sort it out; they then sent a rude "tech" to "evaluate" it, only for him to cut me off as I said it's obviously not new like the rest and that they would never send that, then threatened to leave as I'm telling him I won't be distracted in my home. Fast-forward weeks and there has been no resolution, no communication, and the store phone just rings. I will never purchase from here again, nor would I recommend it. UPDATE**: Was messaged to email them as you see in this review, and escalated another case to Customer Service, and STILL ZERO COMMUNICATION.

Just mediocre.

Hind was amazing. She helped us to find the right living room furniture and didn’t walk away to take care of someone else. She was very helpful and we are coming back soon to see her to furnish the rest of our new home. She is awesome. Ask for her when you arrive!

Victoria, one of the associates was amazing. She showed us around the entire store and gave us so much advice! We left with purchasing our new bedroom set. Thank you so much Victoria! We are awesome.

One of the items I needed was an online purchase only and in store associate could not help with it. Purchase too longer than expected because associate distracted by other associates for possibly non business related issues. Also associate needed help with processing my purchase and I don’t think she was a new employee. I have purchased from store in the past and ordered same items and didn’t have problems

Great experience, Hind was very helpful in answering all of the questions we had.

Elena was amazing! Love the vast selection available and style of furniture at this store.

I had an extremely disappointing experience with Ashley Furniture and their so-called “warranty service.” When I purchased my furniture two years ago, the salesperson aggressively promoted the extended warranty, making it seem like a great investment. However, when my couch’s zippers broke a year later, I quickly learned that the warranty was practically useless. I called multiple times to file a claim, and while my case was “opened,” there was never any follow-through. After months of frustration, I visited the store and spoke with a manager who assured me the issue would be resolved—yet nothing happened. Today, I went back and spoke with Jessica, who informed me that nothing could be done. I contacted the warranty company again, only to find out my case had been closed due to Ashley’s failure to follow up. Worse, I was told I couldn’t open a new claim. This company is quick to take your money but completely absent when it comes to customer service and honoring warranties. If you’re considering buying from Ashley Furniture, I strongly urge you to take your business elsewhere. A warranty is only valuable if the company stands behind it—Ashley Furniture does not.

Fantastic employees. Very nice furniture. Bought the chair and was able to take home same day. Great discount. Would purchase there again.

Doreen was fantastic! She provided top-notch customer service, found extra savings where available, and made the entire shopping experience effortless. The delivery was also unbelievably fast. We ordered a full bedroom set and a TV stand on Sunday, and it arrived by Wednesday. Highly recommend working with her!

Great experience with Viktoriya. She listened to what we needed and made sure we left happy and we did. We will definitely go back.

Viktoriya was amazing, helped our family get a bunch of awesome furniture. Thank you

My furniture has not been delivered yet, so I can’t comment on the delivery process, but the buying process was smooth. They had a very large selection of what I was looking for and an attentive saleswoman that assisted me throughout my buying process. I believe her name was Debbie. Everything that I wanted was in stock and is set to deliver in just a few days. Very pleased with the experience and would recommend to others.

Mavic made our transaction very smooth. Can’t wait to get the new table.

Hit one for customer relations and you get the Philippine hot line. Ashley delivered broken furniture to my home and now they won’t retrieve it or refund it back. please don’t hit one for English. I’m asking for a refund it’s been two weeks.

Everyone was very helpful with the purchase and explaining all the options

Had a great experience! Sales person was knowledgeable, greta inventory choices and prices to fit all budgets!

Tiffany Vaccaro is the sales associate at the Wesley Chapel location who helped us with the purchase of our Sealy Queen size Hybrid Mattress and Adjustable Frame. Tiffany was wonderful! She was very knowledgeable about every mattress we asked about, plus she got pillows and patiently let my husband and I check out the comfort level of every single mattress we showed an interest in until we made our decision. Because our purchase was from the sales floor, delivery was not available…so Tiffany made a phone call and helped us schedule delivery through one of the private moving companies they know and use. Can’t wait to receive the awesome purchase we made and I’m so very thankful that we had Tiffany as our sales associate!!

worst customer service i have ever had i can not even buy online because my billing and shipping address is different. over 20 people from customer service have failed to help me. My issue has been resolved and I am very happy

We were happy to see the sofa and loveseat we wanted. Our sales associate Debra was very professional and efficient. Debra gave us a great price and we had to purchase.

Thanks to Doreen at this location, she saved a sale for Ashley !!! I tried since approx 8:30 am till around 6pm ish when Doreen, a sales person answered the phone to help her colleagues. If it wasn’t for the fact they had a bed my wife loved, we probably would have taken our business elsewhere where !!! But the 4-Stars given are for the sales person Doreen. Without her the sale would not have happened !!!

Great service and product at a good price

Very standoffish and rude manager After the floor rep put in a good deal of work. I have my own company I would not treat somebody like that with disregard. I was about to buy the seven piece set until his attitude nixed the sale.

Salesperson was knowledgeable and not pushy. He went at our pace and asked questions to insre we found the right fit

Could not connect with warehouse to find out when furniture would be available for pickup

Our salesman, Scott, was wonderful.

Was in Ashley today looking to furnish my new home, and Bridgette was phenomenal! Made my experience a blast and found everything I was looking for!

Doreen was very nice. Did not do the sales pressure. Very good experience.

Naba is the person who helped us pick out our bedroom furniture. She was very patient and kind to us when it came to us making a final decision. I would definitely recommend Ashley’s furniture to others. Customer service was excellent!!

We were greeted by John, whom couldn't have been more helpful. He not only showed us what we came in for, he let us browse and I ended up spending twice as much. That being said, our purchase was wonderful. Can't wait to get the products delivered. Thank you, John. You made our day. We will be back.

I told the sales lady what I was looking for and she spent a lot of time and effort to help me get what I wanted. Wally was a great help!

Purchased outdoor furniture in January and sales person stated that all items were available for the delivery due date. 2 days prior to delivery (3 weeks later) an item was reported delayed and re scheduled to deliver 3 days after. Unfortunately a day prior to new delivery date for missing item, Ashley reported that won’t be available till the end of February, beginning of March. We initially decided to purchase at Ashley due to availability which was a lie and now order being delayed further. Called customer service at the store and terrible response with no resolutions. This will be the last purchase from us to this company. Fake promises just to make a sale.

Disappointed. I purchased an accent cabinet. After a few days of delivery, the price of the same item dropped. I called the customer service and requested for a price match, but they refused to do the adjustment. I read the policy and understand that Ashely honors the price match within 30 days of delivery. I expect a brand like Ashley should honor their commitment and ensure customer satisfaction.

I recently posted a review about having the chase on the wrong side of sofa bed , Ashley customer care said they don't work with change of mind situation. It was a mistake, also Ashley owner says contact them solutions@ashleyfurniture .com and still no one has responded they have my order # and sent description in e mail ,well so buyer beware evidently if you make the mistake of buying the wrong item you're stuck with it there return policy straight up sucks,I feel they stall just to see if situation goes away so make sure you understand the NO RETURN POLICY I've been trying to resolve this for weeks and they surely had no problem taking my money and I wasn't asking for money back just an exchange so maybe customers looking for furniture should look at other furniture makers that offer better policies to help their customers

Felt like I did not get a good deal.

We bought a couch almost 4 years ago and bought a warranty with it to have it replaced with normal wear and tear, rips or if anything happens to it within 5 years. Well called today and that was a lie. Then they had the nerve to tell us we can call a number to have it repaired but WE have to pay for it...No, MY WARRANTY I bought is supposed to cover everything! I will NOT be shopping with Ashley Furniture EVER AGAIN!! LYING POS!!

We called the number provided by the store to let the warehouse know we were coming to pick up our purchase an hour before we got there. Instead, the phone number took us to customer service and actually did nothing to enhance our experience at your warehouse. We got to the warehouse, had to wait in line to talk to the warehouse customer representative and still had to wait 25 min for our purchase to be picked. Quddos to the workerbees. They were very accommodating once the purchase was picked and I wanted to verify I had the right product. Your company can definately cut out the middle man (customer service) and do a lot better job at making the warehouse experience more expeditious when customers choose to pick up their own purchases instead of paying the ridiculous price of $199.00 for your company to provide a delivery service. Your current process left a bad impression on me.

Tiffany V was great. She was very helpful and patient and definitely knew her stuff.

Everything and everyone were great

Happy with the person who sold it to me. Very unhappy trying to call you .I spoke to two different people trying to change the color the second person assured me it would be changed and even gave me a confirmation number. Well guess what it wasn't changed.You should allow customers to speak to an employee of the store

Our sales rep Robin Miller was knowledgeable, friendly and very patient with our buying adventure. We’ll be back to complete our bedroom and living room real soon. 😎🤩

Doreen is an excellent sales person. I found a dining set online. She knew exaxtly what i wanted and found me matching stools. Gave me a great price and a delivery date of my choice. Sent me the payment info online and i was done. Cant wait to shop with her again. She also sold me a recliner last week. Same wonderful service. Thank you.

(Translated by Google) Everything was perfect, they only damaged a wall of the house during delivery, but I was delighted with the sofa. (Original) Todo estaba perfecto, solo que dañaron una pared de la casa en la entrega, pero encantada con el sofá.

I was in Wesley Chapel,Fl.store and had the very best salesperson ever. Paulette Needom Coney so knowledgeable, kind and patient. Showed me at least 6 different set ups made suggestions and a very big plus with me, Not pushing. This lady knows the furniture business

Very good experience shopping at Ashley, our sales associate Naba was fantastic!

Nice store, nice inventory, knowledgable sales force.

Sales lady on phone was very pleasant and professional..🥳🥳🥳🥳 Quick easy transaction..

Purchasing the furniture was relatively painless. The scheduled delivery date, had to take a day off of work. The delivery comes and no screws or legs to furniture came for them to assemble the furniture. So they had to take the furniture back and reschedule a delivery date. What’s the point to charging for delivery if you can’t even get the delivery correct !

Sale person was good. Answered my questions. Knew the prices and the different ways to buy.

UPDATE March 2025: After emailing the address they responded with below, we were to have a delivery February 8th, which never happened. They were to delivery new section of couch and pick up broken one. Last call I placed about 10 days ago, they were trying to say we need to pick it up again, I said no due to the bad experience and that's how the couch was originally damaged. Their response is they have to get approval and will reach back out, still haven't heard anything.....this is a joke. I'm extremely disappointed and will NOT spend any additional money with Ashley Furniture; I will try a different furniture store and would highly encourage you to do the same if your reading this. If you do decide to purchase, do not let them talk you into the protection plan because it's useless and they really do not care; also to note eveytime I called the service line you can tell it's dispatched to another country, maybe Philippines or something, so there's also a communication barrier. Went in store to the Inverness location 12/13/24, customer service was great there and I purchased a couch, sales tech was great and he highly suggest I purchase the warrenty, which he said was amazing and if there's anything to be fixed they take care of it, the only thing they won't cover is from animals: scratching, biting or pecking at the furniture. Any repairs they take care of, if the service tech deems the couch cant be repaired, they will replace it; if that specific couch is no longer available they will give you credit towards a different couch of equal value. My husband did a warehouse pick up Saturday 12/14/25, we needed it that day; they dropped it on the trailer and he was scared it was broke & asked for a different "box" just in case it was damaged and of course its all boxed up; employees stated they didn't have another at the warehouse but if it's broke you have 72 hours to report the damage, so we reported it. First I called the warranty number which I got no where; so I went in store to the Wesley Chapel location and they created a case for me. I had to call weeks later about it because I never heard from them. I had to submit pictures via email to show the damages, they agreed a tech needed to come to the house. Service tech Jason was at the house Saturday January 25th, he was able to fix some things, but one part of the couch couldnt be fixed in home(picture 5) needed a whole new part of the sectional to be replaced. He went outside and made some phone calls, ordered parts for one side, said the sectional was ordered and set a date for today, also said to call when parts come in and a tech can come out & install them. I got the parts this week, but the funny part is I never called them when I received the parts, and I never heard anything all week; I called Friday and on their end they show another service tech to come out and fix the issues with the ordered parts, not a delivery. Nothing about the whole part of a sectional being replaced. Service tech Peter just left and he was going to try and repair it, we said no, the tech last weekend said the whole couch needed replaced and could not be repaired, but now this guy is saying yes it can be repaired? They need to get on the same page. This is a mess and the customer service & communication is terrible....I like the couch, but with paying so much for brand new furniture, I expected way better customer service & communication. Will update as events arise.

My sales woman Robin was amazing very helpful very nice and overall a good person.

The store folks are really informative and awesome, but the delivery stuff it's coming from the furniture stinks smells of a must and mold!! Two times now.

Lots of choices, personable and relatable staff, plus great prices. We always shop Ashley for our furniture needs.

We worked with Hind and she was fantastic. She’s very knowledgeable and not pushy at all , which we very much appreciated. Would definitely see her in the future. Looking forward to our new furniture !!!

I will not waste my time and money at Ashley Furniture stores because they are Horrible! Nothing but Problems that they can never help you with! Would give no stars if I Could.

I absolutely enjoyed Paulette’s guidance during my visit. Her professionalism and creativity are very inspiring! ✨ Exceptional service and a warm, welcoming attitude—she truly went above and beyond! So looking forward to seeing the new sofa we bought!

I just want say Wallery Buchmann was more than amazing, so if any of you are trying make purchase on Ashley at Wesley Chapel store, ask for her. She was really patient and help us to make the right decision.

Nice store was unable to find what we were looking for

Viktoriya was awesome!! She didn't hound us when we walked in and went above and beyond to explain everything to us.

Beautiful selection of what I was looking for sales person was very accommodating. Did not feel pressure yet answered all the questions I had.

Hind was a pleasure to work with. She made the deal happen. Store is lucky to have her

Paulette was a delight to work with. We found what we needed to fulfill some specific purposes. Paulette helped us with great suggestions and finding great deals.

Purchased two chairs and had to carry them myself across the showroom to the loading doors while three male sales people never offered to help.

Courteous, patient, respectful, understanding, listened well and understood my needs

Excellent service and beautiful furniture!

Shopping for our new home at Ashley was an excellent experience only because of Paulette

Great selection. Unfortunately, I was not able to make a complete purchase through the store since some of the items I wanted were online purchases only. However, John gets five stars for customer service. He was knowledgeable, patient, and helpful.

Ashley carries above-average quality furniture, and I've always been pleased with my purchases. The staff are always friendly and knowledgeable.

Not sure why I thought I was going to have a different experience then when I purchased my couches from Ashley‘s 4.5 years ago and had the worst experience after being promised that my couches would be delivered for Thanksgiving (three weeks after purchase) Just to be told two days before Thanksgiving after I donated my furniture, that I would not have furniture for the holiday. Fast forward to this weekend I purchased a chair for my husband And as usual, the sales people and the managers will tell you anything to make the sale at the moment even if that is a lie. I was promised free delivery on a date while the associate was working on her iPad making the sale. When it came time to pay that she moved to her computer. She then said that that delivery date was not available and that it would be a later date, but that the warehouse had it in stock and I could pick it up the next day. Gave me their address told me I could be there at 10 AM when they open to pick up my chair. Took the day off of work because I wanted to give my husband his chair for his birthday, drove one hour and 30 minutes to the warehouse just to find out that the chair was on back order, and that I could not pick it up and should have never been told that the chair was in stock. After attempting to call the store numerous times for which you cannot get through unless you lie and say that you’re purchasing something, I drove back to the store as you could understand extremely frustrated just to deal with a snub manager that told me that he didn’t need to deal with my attitude and what did I wanna do in the most condescending non empathetic way possible. Needless to say, I requested my money back and will be going to a different furniture store and never returning to Ashley’s ever again. I tried to give them an opportunity because I wanted to be fair and not judge them on the experience I had during Covid, but if I’m being honest, as terrible as that was this experience was way worse and their managers need a significant amount of customer service training. So if you’re going to buy here, I wish you good luck and do not believe anything they say. Like I said, the sales person and the manager will tell you anything to make the sale and then once you are stuck waiting for your furniture they won’t even deal with you. I do want to give kudos to the customer service lady Danuta Zygmunt that helped me with my refund who was the only one that treated me with any type of empathy and understood my frustration and offered a sincere apology. Perhaps she should be promoted to manager and maybe there would still have a customer.

My favorite furniture store

Hind was amazing to work with and made sure we got the perfect bed frame. Very professional, but not overwhelming.

Tiffany and Paulette were wonderful

My sales girl, Jax was amazing! So sweet and patient and really helped me find my perfect sofa! Thanks so much!! Definitely will be back for future furniture needs!! ❤️

Wallery was very helpful.

No plan to shop here again. Decided to purchase furniture from the Wesley Chapel location based on product availability per the sales person that assisted us. I was told all the items I ordered would be available in a couple days. I received zero communication regarding any back log or product issues until I reached out via phone call when 1/3 of my order arrived at my house. When I called and asked for an update on the rest of my order they told me 2 months and there was nothing they could do to help. I decided to request a refund on the call and for the future to be returned ASAP. Reactive company that won’t be receiving my money.

I will never shop this company again. Had a couch delivered, 1st one came broken. They did send out a new one. When they did deliver the 2nd one they scratched my floor because they didn’t take it apart to move it. They just kept trying to get it on their 4 wheeler, which it kept falling off. Then they tried a 2 wheeler, then both. Falling off multiple times. When the driver wanted my signature, I showed him the scratches. And he started yelling in his language, throwing his arms up and walked out. I made a claim with Ashley Furniture and it’s been weeks and I have heard nothing. I’m completely being blown off by this company. Never again Ashley Furniture, never again. I will repost this every day until I get a response from someone. Don’t like it? Have your manager get involved. Call corporate and find out why I’ve had no communication on this matter…do something

The associates are very nice. Feb-11-2025- This is my 2nd review. My intial review was 5 stars for the helpful store associates. I purchased an accent cabinet. After a few days of delivery, the price of the same item dropped. I called the customer service and requested for a price match, but they refused the request. I read the policy and understand that Ashely honors the price match within 30 days of delivery. I expect a brand like Ashley should honor their commitment and ensure customer satisfaction.

Good selection of furniture pieces. Very nice and helpful sales reps that made the process of buying furniture a breeze

Not able to return the furniture

I chose a sectional and was given delivery date of 12/28. When drivers arrived corner piece had a slice in the fabric. They did not leave. Someone called from service asking about delivery I told them I didn’t get anything and I needed before 12/31 as my previous dogs was given away and I had a New Year’s party. Needless to say she couldn’t access availability in computer and said she would call back. I haven’t heard a word and it’s New Years Eve. I am very disappointed and if delivery isn’t made in heat few days I will request a refund and ho elsewhere!

Horrible, purchased two sofas, delivery promised, and confirmed, then on day of delivery notice out of stock. Phone tree is Horrible to reach a person.

(Translated by Google) They only scam customers, terrible customer service, not recommended at all. No branch is good. (Original) Solo estafan a los clientes, pésimo atención al cliente, cero recomendable. Ninguna sucursal es buena.

Paulette at Ashley furniture store was soo helpful during my visit at Ashley furniture today. I had difficulty figuring out best furniture to fit my living room and she personally sat down and gave me the greatest consultation to help me make an informed decision. I highly recommend her!

I’ve had great experience with this particular store. I haven’t had the greatest experience with Ashley furniture though.

Hind was amazing, we had a great experience buying our furniture

There is no return policy. I bought a couch, and when I opened it, it was a different color than it was supposed to be. I made a claim through customer service, they sent a technician to inspect, and he agreed the color was blue instead of grey, reassured me it can be returned for defect in the dye, and then he filed his report. Shortly after, I got a DENIED request email. The inspector's boss found no issue with the picture, apparently. They have a HARD no return policy. Oh, and their in store customer service was terrible too. Avoid buying from Ashley furniture.

Ernesto did an excellent job and was very patient. Also came up with a solution to a problem. Kudos to Ernesto Ashley Furniture Wesley Chapel Fl

Bridget was Awesome!

Three separate purchases within one month, over $6000 spent. When in the showroom, I have learned to ask if ALL items I purchased are in stock for delivery on the agreed upon delivery date. After being told yes, I find out the day prior to delivery that the answer was NO. Not only was I told yes by my sales rep, but " oh yes, we have many in our warehouse, this is a new line we just started carrying". That was a line, alright, a line of BS. So I asked for some courtesy/discount; was told I would receive a call back, three days later no call...NO ONE CARES, it seems. People have to miss a day of work/half a day etc. to be home for the delivery window, well now I missed TWO. Does anyone at Ashley care? We will see but not holding my breath...

Tiffany was very helpful and made suggestions based on what we told her we were looking for and stayed within our budget.

Not many choices of what we were looking for.

Save yourself the aggravation and go elsewhere than Ashley in Wesley Chapel, FL. We ordered $6k worth of furniture and were promised a delivery 2 weeks out. At 3:45 pm the day before delivery we received an email stating we had to respond by 4 PM to let them know someone 18 or older would be home to accept the order or our delivery would be postponed from 6 Dec to 18 Dec. We did not see the email until several hours later. The people in the warehouse were despicable, and the store mgmt would not even call us back. Avoid this store at all costs. We canceled our order and went to a small business in Zephyrhills who treated us much better. If you already have an order with Ashley, so sorry for you!

Hind our sales associate did an amazing job. Great customer service and patience. Help us with everything we needed. Work around our budget

Mavic Delos Santos was absolutely wonderful. My sister's and I love her attention to detail. If you're shopping at Ashley furniture she's your contact.

After going to 2 other stores because they were close, we drove out to Wesley Chapel. John was very helpful and we found the perfect piece in 15 minutes!!! Very Happy!!

Scotty was great. Super easy to work with, knowledgeable and just the right amount of space as he let us look ourselves before catching up with us to help us finalize. No one wants to be hounded as they browse and he understood this - it was appreciated. When you head to the store you should ask for Scotty, he’ll take care of you.

It was a pleasure walking into Ashley home store. I did not feel pressured in any way. The Salesperson listened to me and did not try to sell me what I didn't want.

Friendly & informative staff

Had problems in the very beginning now Management is helping me out after a huge hassle with the warehouse dealing with a warped table top they originally told me was acceptable we will see where this goes. Update as of December 17, 2024 Ashley Store went above and beyond to make sure that I got a better table top for our Bolenburg set that we ordered originally. There has been a lot of bad hype about Ashley stores and there’s a lot of information out there that is derogatory. When dealing with them, I would recommend communicating with your sales person and with the store directly and you will have a much better experience. I’m pretty happy now to say the least thank you Ashley Store!

On 11/16/24, my 70-year-old mother purchased a bedroom set from Ashley Furniture in Wesley Chapel. Delivery was scheduled for 11/30, so we cleared her entire bedroom in preparation. However, when the delivery arrived, we were shocked to learn that the bed rails were missing and out of stock—without any prior notice. Customer service offered no solution beyond a vague apology, and even after visiting the store, we were left with no firm delivery date, no option for expedited shipping, and no clear resolution. My mother has been forced to sleep on a couch indefinitely, and despite filing a complaint, we’ve received no meaningful response. Buying furniture should be a positive experience, not a source of stress. Unfortunately, Ashley Furniture’s lack of communication and accountability has been deeply disappointing. We’ll continue to share this experience until we receive a resolution. #CustomerServiceFail #AshleyFurniture #WesleyChapel #Unacceptable

Our sales was polite and knowledgeable. We had a large selection from which to choose.

Great service and wonderful savings with holiday sales!

Scotty was great to work with!

Elena was knowledgeable, friendly, patient and a pleasure to work with. This is our first time in your store and we will return for several planned purchases.

Awesome service provided from the moment we walked in the door! Hind is fantastic she helped us through the entire process. She has such a radiant smile and so professional.

Bought a chair on clearance, no warranty no delivery

Impossible to get anyone on the phone, automated messaging system refuses to put you in touch with an agent. What a joke

Purchased this sectional in October. I love the color and the comfort. The only thing lacking with it is I wish it had some type of clips to hold the pieces together. They come apart frequently. My reason for 3 stars was the sales experience. The salesperson sold the furniture with the pros of a warranty program of wear and stains etc. However, it was never expressed that is was an additional $400 . When she went over the cost for the additional ottoman and the pieces of the sectional never once did she bring up $400 for a warranty. I paid with my debit card and assumed the extra cost was taxes as I was supposed to get a percentage off if I paid cash and during that weekend of some promotion. Once I got home and went over the receipt I saw this $400 warranty charge. No problem I will call and let them know I didn’t want that before the delivery happens. It took 3 calls and almost a month of being sent to the call center to get my refund. The calls never went to the store , yet a third party call center. So buyer beware that the warranty protection is at a big additional price.

Ashely store is our fevourt now.the quality of the furniture the outstanding service by the employee Amazing. First we arrived early morning to purchase new sofa and mattress. They greeting us .then we met the sales person by the name Michael. He make us comfortable as first time customer to shop at Ashley. He listened to us and showed us everything taking time after a couple furniture looking we decided we will be back. We come back a gain Michael assisted us the service was excellent a gain.we did purchase sectional sofa and best strun and foster pillow top mattress. We loved it they delivered it very fast we definitely shop at ashely because they have everything for home great quality excellent service. Thank you so much Michael pretty soon we will be back to get our remaining stuff.I recommend Ashley for your home need furniture simply the best.

I originally only went to the store to purchase a mattress and adjustable base because the price at every other furniture store I checked was higher, and ended up purchasing $10,000 worth of merchandise because the sales associate that helped me ( Hind ) was extremely pleasant, patient, kind, and got me amazing prices ! Truly honestly the best experience I have ever had, amazing customer service ! Thank you so much !

Excellent service

Awful experience. Most of the furniture delivered was damaged and one dresser was so damaged they left it on the truck. They want us to wait a whole month for a replacement!

Very nice store, nice employees. Our salesperson was very helpful and not pushy. The manager was very nice and just spoke with us to make certain we were being taken care of.

Our salesman was wonderful kind and not pushy great experience

No pressure sales! We highly recommend Ashley Furniture in Wesley Chapel. Ask for Scotty.

We recently called Ashley Furniture in Wesley Chapel while searching for a new couch, and Tony was extremely helpful over the phone. His knowledge and friendly demeanor convinced us to visit the store in person. When we arrived, Tony exceeded our expectations. He was super personable, very knowledgeable about all things furniture, and helped us find a beautiful set for our family and home. Tony is a rockstar! If you shop at this location, definitely make sure to ask for him. Highly recommended!

Mavic was very helpful and courteous, welcoming and same with general manager Melanie.

Shelby was terrific to work with! Made our experience very easy! Would recommend highly

Paulette was a great help! Not only did she show us plenty of options, she also gave us time alone to think it over and then mapped out how the furniture could be arranged in our house to build the “wow factor” as she put it. She also worked with us to figure how we could get the furniture, so we’d have it before guests arrive for Thanksgiving…. And how we could get help putting it together! Ashley will likely be our go to place for furniture in the future!

The whole experience was very smooth. Great customer service.

Robin was the best and very personable made the entire experience!

Sales person only showed me furniture I was looking for. They were very friendly and helpful.

Professional, knowledgeable sales personnel; a wide variety of furniture from which to choose. The posted sales are actually SALES ! ! ! Ashley does not raise the price to provide you with a discount. When Ashley tells you the sales price, it is truly a SALE !

Zero follow through with store manager Sammy. He committed to returning our call to confirm a delivery date but never called. Our delivery dates have been changed four times even though we were told the items were in stock the day of purchase 10/19. We have been waiting a month for in stock items.

This was my first time to order from Ashley and it will be my last time. Hind was great. The issue I had was the deliveries. On my first delivery I was told by the driver my dresser was on back order. Never received a call that it was not coming. I had received several calls on that delivery that another item would be coming later; the dresser was never mentioned. During the first delivery of the furniture I did receive, my wall was damaged by the team. It took 2 weeks to resolve. My dresser was to be delivered a total of 3 times. On the 3rd time, I was called the day it was to be delivered only to be told it was still back ordered. I finally received it today on the 4th confirmed delivery.

Furniture is complete junk cheapest particle board shit!!!

Excellent variety of quality furnitures. The customer service, specially the one provided by Shelby, was stellar. We will go back to this store anytime.

Great quality, selection, service, pricing. Found everything we wanted in one spot and saved tons of money. Thanks.

Robin Miller gave us Excellent service. Sorry she couldn’t ship to NC

Great service at Ashley! Naba, our sales associate, was so patient and kind with us during our furniture buying process. She was quite knowledgeable about the products sold at the store, which eased our minds with the pieces we selected. The movers assembled our furniture so quickly and thoroughly; they were very nice to work with, as well.

Store experience was ok, but part of our order was on back order and when it was delivered some of it was defective and it is requiring correction.

Excellent customer service and quick shipper!

Paulette helped bring our vision to life! She is professional, creative, and attentive. We couldn’t have done it without her; thank you!

My husband and I purchased our couch and ottoman from this location. Customer service was great, knowledgeable and friendly, they helped us look through a variety of different options within our budget!

I was so impressed with how big the Wesley Chapel store is! I was able to see in person so many different styles of living room and bedroom ideas! I spent an entire afternoon with Elena who is the BEST sales Rep! She was so helpful in helping me choose the best pieces for my new home! She stayed by my side throughout the entire experience including all of the financing! Believe me, we walked our legs off from one end of the store to the other deciding what went best with what! She is so pleasant to work with! Every Ashley Store needs an Elena!

Great salesperson and the delivery guy’s where wonderful white glove service!!

Showroom service was excellent. Love the variety of options and pricing was good.

Viktorya was attentive; she listened well. Though she was new at the job, she was helpful. When she wasn't sure about a topic, she sought help. She also was not pushy, which my husband and I really appreciate.

Amazing as always I love Ashley furniture And my amazing Sales Girl Pamela I wish there was more in this crazy world like her.

Great 👍

I am very happy with my furniture. I’m still waiting for a bureau . Everyone was helpful !

Fast, efficient service. Helped me find what I needed without trying to sell me something more. Delivery was seamless! Professional service!

Excellent customer service and options in the store. We ordered 3 items and will be back.

Not good product.

My sales associate Scott was amazing he listened and helped me make a perfect decision on my beautiful furniture piece

The table and chairs were not in stock. I was never told this and it was taking so long, I ended up canceling the order and getting a refund. The salesmen stand around like vultures attacking the dead! Will never go there again.

Saleperson was not pushy. We spent a lot of money on the sofa and loveseat that we purchased. Defects with loveseat found upon delivery. Before the delivery people left we already had scheduled a techinican to come out to inspect and fix the loveseat. Tried to return. Ashley Furniture does not allow returns. Basically, there is NO return policy... something that they do not disclose when they are selling you the furniture . So, unless you have money to throw to the wind... find another furniture store with the desire to make certain that the customer is satisfied with their purchase. They do NOT care. All they care about is selling you the pieces - and you get what you get. Go to a better company - don't be fooled by their marketing and sales techniques.

All good

I absolutely love the three bedroom sets we got for the kids and my couch! I had my eye on this couch for months and I finally bought it! It looks so good in my home and they were so professional when they came to deliver it.

Evan our salesman was exceptional and the delivery went very well.

Excellent customer service and absolutely beautiful furniture. The Havalance collection is beautiful. Love my bedroom and my dining room

We were so pleased to find lovely. Furniture for our small lanai.

Everything is great but the dinette set had a cracked chair and have not got a replacement

Very unhappy with everything that I purchased. Poor quality and their return/exchange policy is virtually non existent. There is/was a ticket on one item that has never been resolved. Another item was delivered by a different source. The item was left on the porch & to keep it safe from the Florida climate & potential theft I drug the box inside. At no point in time did they tell me that I was responsible to assemble the item and move an item weighing 58 lbs up a flight of stairs. They charged $499.00 for 5 year warranty on the furniture without mentioning anything to me. When I noticed it (after I got home) I was told that it was discussed in “detail “ with me which was totally untrue. It was mentioned to a family member that was helping me. At that point I had not taken delivery of the merchandise the warranty company still tried to charge me for a portion of the policy. The last insult was they (Ashley) sent the amount financed to Synchrony Bank for $1300.00 more than the actual amount due. The warranty issue & the overcharge was eventually resolved but not without a lot of hassle. Their customer service is only available by someone in a foreign country, they will not transfer you to the store. Buyer awareness is key. I will never shop at Ashley again nor will I recommend them to anyone

We had an excellent experience with Mavic! From the moment we walked in the door she was welcoming, informative, and gave us space to look around. She was never pushy and helped us to get the best price on the sectional we purchased. I highly recommend Mavic and will be going back to her for any furniture we upgrade in the future!

Mavic Santos did a phenomenal job getting us exactly what we needed for our home. I couldn't have asked for a better experience!

Scotty was beyond helpful!! his knowledge and insights were amazing. He also took the time to understand our personal living space and helped us with the dimensions. He is awesome!

Kristian Georgive made our experience fun and he was very knowledgeable. It was a pleasure doing business with him and I’m looking forward to receiving my purchase.

When you walk in you're bombarded with niceties. After the sale, they could care less. They refused to take our old mattress even though it was in good shape. Second, the installers installed the adjustable base crooked (pics attached). Store manager doesn't get on the phone. Assistant managers could care less and say to call customer service. Customer service email in a roundabout way says tough. We've spent thousands there over the years for ourselves and family members but it appears Ashleys customer service has gone by the wayside. We've always been returning customers but that will now change. Fortunately, many other furniture stores within a 1 mile radius of Ashley.

Mike was great !

Initially walking in the store there was a swarm of salesman which felt slightly annoying as they swarmed around. However, Kristian was assigned to us for our salesman and he was amazing!!! There was no pressure, we told him we wanted to look around without the pressure and that's exactly what he let happen. He gave us a quick run down of price flyers and let us go around, but still made himself available for questions. We seriously went from walking in and immediately contemplating buying elsewhere to purchasing a full living room set, which I can honestly say that Kristian was the one able to turn us around on our opinion. Would for sure recommend going to Ashely and asking for Kristian and we will definitely return.

I like that way Kristian allowed us to freely roam and find the pieces we were looking for without feeling pressured! A great experience!

I recently visited this location to purchase the Elissa Court Couch set for my new home! I was assisted by Matthew and Mavic who were both terrific in guiding me through my purchase!

Thanks to Doreen, from Wesley Chapel Ashley Furniture, I was able to order my dining table, chairs & rug. The Ashley Furniture Outlet Store in New Port Richey was damaged in the Milton hurricane, and was closed. Much appreciation for the kindness & superior customer service provided by Doreen Brown.

Scotty was very helpful in showing us how the table we were looking at would look in our room. He took a lot of time with us & was not pushy in his delivery. Appreciated the time he took to work with us.

Love this store! Ashley in Wesley Chapel is awesome. I went in looking for King mattresses and to purchase just a new king bed only. Ashley’s was having such an awesome sale, I ended up purchasing king mattresses AND a whole new king bedroom set! The staff at this location were so helpful and Sammy the store manager was super nice. If you’re looking for furniture please come by, you won’t be disappointed. Make sure to come see my sales person Mavic, she is the best! Mavic is patient, listens to your needs and is extremely knowledgeable about their products and services. She also has a great eye for design too! Make sure you tell her Pam sent you.

Mavic was wonderful in getting me what I needed and made sure it didn’t break the bank.

María Victoria, (who also goes by “Mavic”) is by far the sweetest most genuine salesperson you’ll ever meet. She takes the time to know and understand what it is exactly that you’re looking for and she strives to exceed all expectations. We are beyond appreciative to have met her and we HIGHLY recommend her expertise to anyone looking to furnish their home.

Enjoyed working with Ms Paulette. She is very personable, professional, and helpful. Appreciate your kindness throughout the process of buying furniture and mattress. Would refer friends to her

Edit: I emailed Ashley Store and provided the order information and already followed up two times. So far, no one has contacted me via phone and/or has responded to my email. It is frustrating but I still have hope that this store will solve my problem. I will keep editing this post until my problem is resolved. Thanks! I am so disappointed with this store. They don't tell you the truth about their return policy during the purchase and you just find out when you need to return or replace an item. I bought a very expensive leather sofa with nice features; the main idea was having my 84 years old mother enjoying a nice sofa when she is watching TV. Sadly, the sofa is uncomfortable and my mom could not seat on it for a long time because it hurts her back. Since I cannot afford to buy another sofa until I pay off this one, I reached out the store and explained my situation. They said it is a final sale and they could not assist me. I tried the warranty and they also could not assist me. I just wanted to re-select another sofa (same price or higher) and i will be the happiest customer. Yes, I take fully responsibility that I made a bad choice and did not read the back of the invoice; however, I expected the store to be more flexible based on my mother's situation. The sofa is brand new, no tears and stain. I had to put away in the storage until I find someone to buy it. Currently I have an old sofa that someone gave me. Unfortunately, this store doesn't care if the customer is satisfied with the furniture or not. All they want is to sell and then you are screwed. I don't recommend this store to anyone.

We were greeted by John Santiago, and my husband, and I were very impressed and pleased with how courteous he was with us and his knowledge of all of the furniture. John was very patient and did not rush us into any quick decisions and made some wonderful suggestions that helped us so much with our purchases. John Santiago is definitely an asset to Ashley furniture !!!

Paulette was wonderful to work with. She was very helpful and knowledgeable. Her decorating skills are awesome!

Mavic is the best!

Thank you for your help, Mavic. Made our shopping experience smooth and easy.

Scotty was amazing at the Wesley chapel store he did not make us feel pressured and answered all of our questions. Love our new furniture.

Mavic was great. Very attentive to our needs, and gave us space to discuss our options. She was very sweet and made us feel comfortable throughout the whole buying process. Highly recommend you ask for her.

We had a great experience working with Mavic to purchase our new dining set. She was respectful, helpful, and gave us the freedom to browse without any pressure. We really appreciated her approach and professionalism!

Hind was amazing! Thank you for helping us find an amazing couch

Hind was super helpful and very knowledgeable! She made the process very smooth .

I visited the Ashley Furniture Store in Wesley Chapel to just take a look to get an idea of what I wanted to purchase in the future. However, because of Hind’s exceptional service I ended up walking out with what I came to view plus additional items. She listened to what I wanted and gave insight into things I never thought about. She was extremely knowledgeable of the products and help me choose items that best suited my needs. She left me feeling and knowing I made the best decision!!! Hind is an AMAZING person and FANTASTIC employee. If you’re in the market for furniture, go see Hind at Ashley’s.

Kristian was wonderful and James was helpful as well. Thank you!

Scotty was awesome and very knowledgeable.

Naba -Was Outstanding With Sale Approach & Had Excellent Knowledge Of All Inventory Of Products Goods. Seamless Throughout The Pre Credit Approval Process. I Just Moved From Texas Back Florida. During The Purchase I Furnished The Entire Living Room Area.

(Translated by Google) Alejandro and Naba are the best (Original) alejandro and naba are the best

Scotty was extremely patient with us today as we changed our minds several times on which piece of furniture we wanted. He was very helpful and explained all items to us in detail. It was a great experience working with him.

Just ask for Scotty, you will not regret it.

Scotty was great, exceeded all expectations during our visit to the store today. Excellent customer service, he explained and showed everything in detail. We will definitely be returning to request his help.

Great customer service. Scotty our sales rep took the extra step in looking out for us and what we needed. Thanks!

Great customer service, awesome sales manager.

Scotty Olson. Excellent

Quite expensive but very polite staff.

John Santiago was a great salesman and made me feel at ease when I was shopping for a couch. He got me exactly what I wanted. Kristin was very helpful with opening my credit card and getting things squared away to open my account. Great teamwork and great personalities that make me want to come back. And I will.

Mavic made this experience so easy. She was fantastic

Mavic was truly a pleasure at this store. I came in looking to get a new bed and mattress and she went above and beyond to address all the things I need. I have severe back issues and she was super helpful and genuine in helping me choose the right mattress. It’s very refreshing to feel like you’re not just being sold something but actually helped and cared for throughout the process!!

John Santiago and Hind Bouyadi were very helpful! I highly recommend them.

I can’t be more happy with the amazing customer service from our advisor Tiffany. She gave us space and then gave us great insight regarding space and design. She truly is amazing and will be our advisor moving forward.

Excellent customer service and was able to provide other suggestions to make our purchase decision.

I originally went in to and spoke with John in search for a couch, he was very friendly and knowledgeable about product options. I went in the next day and finished the sale with Ron, he was able to make a seamless quick transaction. Great experience!

Scott helped us with some beautiful furniture at Ashley furniture store in Wesley Chapel. He paid attention to detail, recommending features we might prefer such as a wood look artificial fireplace. There are some awesome pieces with a great furniture protection package available.

We had a very disappointing experience recently and as a result we will never buy anything else from them again. We purchased 4 chairs for our home. When they were delivered we weren't sure they would fit but when we asked the deliver drivers if we could return them, they confidently said, "yes no problem, just get in touch with the store within 48 hours if they don't work out". Within 2 hours of them being delivered I went down to the store and was told they could not be delivered once they are in our home. I explained never did anyone explain their 'no return' policy of any kind. She said our salesperson should have gone through all of that. Well he didn't. Our request to return 4 brand new, 2 hours old chairs with tags still on them, was denied. Thank you Ashley furniture for not training your staff to explain the return process, or lack their of. We will never buy another item from you. I know you don't care but hopefully this helps others since they will likely to receive the correct information unit it's too late.

Scotty was amazing! Had no issue walking us around the store countless times. Supper patient and answered all questions.

Mavic was absolutely amazing! She got straight to the necessary information that I needed to help me make my purchase!

We have been shopping furniture now for about a month for our new home. We thought we found the perfect couch but went to Ashley and ran into Scott and Scott was more than patient with us as we sat in probably every couch they had and he made sure we found the right couch for us. Thank you, Scott.

Scotty is a great sales associate. He was patient, explained every detail and answered all our questions. Really nice person. We are glad to work with Scotty.

Service was exceptional

Mathew Fernandez was a great help in helping me get the best prices and the exact furniture style I was looking for!

Had a very pleasant experience at the Ashley Store in Wesley Chapel, FL. John Santiago was extremely knowledgeable and very helpful. Definitely recommend him.

Bought a stupendous over sized chase and right arm facing sofa. Not happy with the product, purchased it at store, was fine when we tested it in store and in real usage not that comfortable, not able to sit more than 30mins. Ashley has a worst return policy, they don't even exchange and not considerate about the customers, whereas the other competitive furniture companies have far better return and exchange policies. . Would not recommend.

Hind was amazing!! Great furniture choice and customer service!!!

Paulette was great to work with!

Products are great... warranty, don't waste your money. They'll just find an excuse to reject it.

mike w. was super helpful !!!!!!!!!!!!!!!!!!!!!!!!!!

Mike was great! He was very patient and gave us the time and space to make the best decision without pressure! Wonderful experience!

Great sales team! Hind did an excellent job making sure we got everything we needed at the best price possible. Thank you Hind!

Kristian was super helpful and friendly, we are very happy with our experience!!

Kristian was super friendly and helpful!

Good receiving after one week i came back guy remeber me and explain all about this sofa measure for me and help me alot thanks john santiago

Paulette and the store manager were amazing to work with. They were patient with me and matched the price of an online competitor with no hassle. They made my experience stress free and were very pleasant. Thank you Ashley Furniture!

Kristian is very nice and helpful.

John was amazing, honest, and very helpful. He helped me find my dream bedroom set!

I purchased a bedroom set for my daughter. John at the Wesley Chapel Ashley Furniture Store was very knowledgeable and friendly. Great customer support was provided by John. I am very satisfied with my purchase.

Kristin was awesome helping me and my wife pick the sofa sleeper for our new home. I would recommend Ashley furniture

Hind was pleasant and helpful. Looking forward working with her again.

They alerts busy on the floor so Scotty was kind enough to help us on our questions with patience. We ended up buying a dining set and a office table the the process was really quick and easy.

Our consultant Paulette was amazing! She was attentive to what we were looking for and offered great help. She was not overbearing like other consultants have been in the past which makes furniture shopping aggravating. Thank you Paulette!!

John Santiago received us with lovely energy professional and respectful he told us every pure detail of the product we were interested in and worked with us into finding the perfect fit for us, and I’m happy to say this hasn’t been the only encounter we have had with him, this has been in fact the third time we purchase a product with his help.

Micheal Waters was really cool and knowledgeable!

Mavic helped us find exactly the right mattress and gave us plenty of space and no pressure while we were looking just like we requested. We really appreciated our experience with her! Came back to purchase the mattress we wanted specifically from her due to how she respected us as customers.

My sales person Nick did a great job and was very helpful in the whole process. Purchased an entire bed set and will be back for more furniture soon.

Scott was absolutely fabulous in dealing with our repeated changes. But, with his assistance we finally found exactly what we were wanted. Updated: Scott was great, but 9 weeks later we are still waiting for ll of our purchases.

Paulette was so helpful and nice!!

Has always been an Ashley furniture fan. Look for Mavic when you visit the Wesley Chapel store, the best advisor ever!

Mike was awesome. He was very friendly and helpful throughout the whole process. Thank you Mike!

My furniture consultant, Mike Waters was excellent. He was very friendly, professional and informative. Did a great job of showing me all my options, pricing and promotions available so I could make an informed decision. I highly recommend Mike and Ashley Furniture.

Mavic was amazing. Thank you so much!!!

Great service, the treatment from the sellers and we spoke with the manager Alejandro who helped us as much as anyone ever, thanks to everyone 100% recommended, everyone is the best store.

Great service and help to pick the desired product! Thank you to Paulette

Tiffany was great!

Scotty was super helpful in showing my husband and I mattresses and talking about the differences between each one. He was very attentive and pinpointed a few specific ones that fit both our needs and wants for a mattress. He answered all our questions thoroughly and elaborated a lot on the types of mattresses we were interested in, the guarantee for the mattress we purchased, and questions about mattress covers, pillows and more. He even knew and talked about the science behind sleep and how different mattresses can be beneficial. He was very kind and helpful and respectful. Highly recommend him and his knowledge for your mattress needs!

Hind was amazing!! Thank you for helping me and my family out. Sammie was also friendly as well. We will be back!

Go see Mile Waters!! Best there is!!

Wonderful experience with Paulette! She had the patience of Job. Highly recommend working with her for your furniture needs!

Paulette provided me with multiple bedroom furniture options within my budget with no pressure to buy.

Great service from Mavic!!!

Nikola was fantastic and helped us find everything we needed for our new house.

Mike was fantastic! Made us feel welcome and answered all of our questions about our purchase. If you need furniture go see Mike at Ashley Wesley Chapel today!

John was professional and patient with us when choosing our mattress from Ashley’s. He was informed and answered all of our questions. thank you for the professionalism!!

Mike was great! Very informative experience and knew how to get me exactly what I wanted without any pressure

Mike Waters helped us find exactly what we needed for our new home. 2 Sectionals and a patio set. He was helpful and made the transaction easy and fast. Delivery was only 3 days later!

Scotty has done a great job! He was super pleasant and a great help!

Mavic was very helpful and so sweet

Friendly and knowledgeable.

Paulette was so helpful while picking out bedroom furniture!

Nikola was fantastic. Very knowledgeable.Tremendous asset to Ashley Furniture. Give him a raise

Mavic was the best !!!!! Got us a great deal and was extremely patient

Scotty was a fantastic representative. Help me and my fiancée find a dresser that both fit our budget and matched the style of the room.

Scotty was very helpful today and helping me find a couch for a new apartment

Ron was very helpful and prompt!

Mavic helped me to choose the right set of Sofa she has in-depth knowledge on furniture . She has lot of patience I know her since 5 years same energy .

Mavic was awesome 😊

Mavic was very helpful

Scotty Olson great help , give us exactly we need and offer more options Thank you so much

Scotty Olson did a really good job and made the process quick and smooth

Scotty was great. Very helpful with no sales pressure. Purchase was quick and painless.

Scotty Olson was very pleasant and very helpful.

Had a great experience with Tiffany! She helped us narrow down our favorite options to determine what would fit best in our new home.

Mavic was great and was a great experience!

give mavic her starbucks and sammy was super helpful!!!

Hind and Sammy were fantastic. Highly recommend. Tremendous service

Mavic took great care of us. Thanks

Great experience today. Doreen floor sale person was amazing .

Mavic was a wonderful help!!

Ron made our purchase an enjoyable experience. Highly recommend.

Had an amazing experience shopping at this store. Scott and Kristian are very professional and were very helpful throughout my shopping. Will definitely recommend !!!

I want to express my gratitude to Alejandro, the Sales Manager at Ashley Wesley chapel ,for his excellent service. From the start, he was always available to assist us and quickly found an effective solution to our problem. His kindness and professionalism made all the difference. Thank you, Alejandro, for ensuring we were completely satisfied!

Ron was so helpful and took the time to measure the sectionals for our specific size needed. Thanks so much!!!

10/10 experience with Mike! He was super helpful and made the process so simple. Highly recommend.

Mike Waters Was awesome.This is our third time purchasing furniture from ashley furniture , and we are highly appreciated by the customer service from the gentleman called mike waters. Highly recommend, hope to see him in higher positions in the future.

Mavic was amazing to work with! She was extremely patient and answered all of our questions.

Kristian was very professional, knowledgeable, and easy to work with. He was attentive to our project needs and asked very insightful questions.

Great experience

Michael Waters was exception upon arrival… he assisted with a dining set I was a little confused about, and assisted me with making the best decision… will see you soon

John was amazing and helped me and my family make the perfect decision for our budget!

90 degrees inside. Very uncomfortable to be in.

Ron did a great job and was extremely helpful while we were looking for bedroom furniture.

Sales person John Santiago very helpful and professional. Store very hot.

Scotty Olson was amazing! Had a great experience and made a purchase for a sofa and loveseat, and the sample chair I was able to see in the same color to examine the quality and style helped with my decision. Scotty provided great details, answered my many questions, and I’m walking away a satisfied customer. I look forward to my delivery!

Mike listened to what we were looking for, guided us to options and then closed the deal. Thanks Mike!!!

John was super helpful in addressing all of our needs and wants. He even managed to pull off an unimaginable deal for me and my mom! Super amazing personality…John, we will be back!

Nikola was a great sales person. I was in the store three times before I made my mind up and he was pleasant, knowledgeable and understanding every time. Very nice respectful young man.

John went above and beyond getting our family taken care of!

Mavic was great and took good care of us! Definitely recommend A+

Mike Waters was my furniture salesman. I recommend using him. I felt very comfortable. He was super helpful and not pushy at all. Mike dealt with my wishy washy mind very well. I always felt like he was always trying to help me get what I wanted and needed and not just recommend things to upsell.

Mavic Delos Santos was excellent and got me the couch I was looking for

Mavic was awesome!

John is the best! He provided excellent customer service. He helped me pick the best option without pushing and he made sure I chose what I wanted and loved. Ask for John when you come to the Wesley Chapel location.

Ashley is my go to for furniture , This time outdoor furniture, it is on my own terms this past visit I worked with Ron Ambroise. Very helpful, patient and quite personable . Thanks Ron , I know it's gonna look fabulous.

Great experiencing furnishing my new home. John was extremely helpful!

Easy place to do business with. Our salesperson, Scotty, was helpful and wasn’t annoying or overbearing. This is our second time coming back and would recommend to others. Update: Third time coming back. Worked with Naba and it was super easy and she was great. We love all of our furniture that we’ve purchased from Ashley!

Thank you for your service and help in selecting what we were looking for great job mavic.

Ronald did an amazing job helping my wife and I find the perfect couch for our new home. Thank you.

(Translated by Google) A great seller! (Original) Um ótimo vendedor!

Thanks Mavic and Scotty for your service!

Had a great experience buying furniture, Mike was very helpful and made the experience easy from start to finish! Highly recommend this store and Mike !

Worked with Mavic today, she was amazing! Very knowledgeable, not pushy, and very friendly! Will definitely ask for her again!

Great service as always

Mavic was very helpful and polite. She answered all of our questions as we bought furniture for several rooms. Thank you!

Mike was great! Knows his products very well. Friendly and professional!

Tiffany was awesome! I will recommend Ashley to everyone I know!

Evan is such a amazing sales guy. His very helpful person. Gives you time to look around with no hassle. We need more sales guy like him.

Great service

Mavic De Los Santos customer service was amazing!

Great and professional

Mavic was amazing and so helpful!

Great experience shopping for bedroom furniture. Our salesperson, Jaxzira Rodriguez was able to find the perfect set we were looking for. She gave us rooms to walk around and look at the sets before helping us to buy the one we loved.

John made the purchase super easy, and explained everything very thorough. He gave us the space and time to shop around, but made sure to let you know if you had any questions! Would definitely hit him up for any furniture needs at Ashley furniture!

John was extremely helpful! He gave us the space and time to shop around, and let us know that he was available when we need him. John made the purchase process smooth. I would highly recommend John for any future sales at Ashley’s!

Mavic was so kind and helpful. She gave extra info and details. She was the most perfect customer service helper ever !

Mavic helped us immensely. Great customer service

Tiffany was extremely helpful and patient. She spent hours helping me find the right furniture for my first apartment. Thank you Tiffany!

I had a great experience shopping at Ashley Furniture. Not only is the furniture beautiful but the customer service is great! Mike is very personable and quickly helped me find what I needed for my new home

Mike was AMAZING!! Extremely helpful with us looking for the perfect couch. We will definitely come back to see him and purchase more furniture.

Tiffany was amazing! She took a lot of time to help me choose the perfect dining room with mixing and matching items.

Naba was absolutely amazing. She was so helpful and extremely patient. She provided excellent customer service.

Very good experience! We bought two bedroom sets and some mattresses for a great price. John assisted us at the Wesley Chapel location and was extremely helpful!

We had to buy bedroom furniture and a mattress for our children. Scotty was very helpful and knowledgeable!

John was very helpful and very accommodating. His patience was very appreciated and he was very helpful with our purchase. Would recommend working with him

Ashley had incredible stuff and Evan was the best sales rep. He could sense exactly what we had in mind and put the best arrangements together for us for every room in our house. Highly recommended!

We have been searching for a new couch for our living room for quite some time and decided to stop by Ashley’s. We were greeted by Ms Paulette. She was so helpful and even showed us multiple options for the sectional we were looking for. We ended up finding the perfect couch for our living room! The manager was very nice too. Everyone was so helpful and this Ashleys has a lot of options for every room! Ask for Paulette!

Go see paulette when you go best salesperson there

I love Ashley’s, they always seem to have what I need.

Tiffany helped us and did a fantastic job. She was very friendly and very helpful.

James is the best manager in the world and that Yanni fellow is pretty cute

Tiffany was amazing and very proffesional!

James is super nice and helpful👍🏾

Scotty was amazing! Love coming here so helpful and knowledgeable! We will be back for more furniture soon! Beautiful store.

Mike was fantastic and helped with all my needs! Thank you!

Mavic is a wonder to work with! She goes above and beyond to make sure we were happy! Very professional and I will tell all my colleagues to ask for her when shopping at Ashley Furniture 😀

Mavic at the Wesley Chapel location is AMAZING! We had a great experience with her shopping for our new home that we built! She is very patient, kind and knowledgeable, professional! Her customer service is A++++! Thank you Mavic for EVERYTHING!

John Santiago was a great sales person. Very knowledgeable and courteous. We purchased a couch and chair. We are coming back for a bedroom set. Overall a great experience!

Mike was awesome, not pushy and helpful

Matthew was helpful, easy going, and made the experience buying a new couch

Found our new couch here and Matthew helped us find the perfect one fitting our needs! Very helpful, fair price, and delivery and assembly included

We had the pleasure of working with Mike Waters during our search for some new pieces for our home. He was very attentive and provided us with top tier customer service. We purchased our furniture today, and Mike was able to schedule our delivery within the next 4 days, talk about a quick turnaround. I would highly recommend working with Mike W for any of your furniture purchasing needs.

Note: I'm the wife writing this review under my husband's profile. My husband and I came in to look at a few different pieces that we've needed for our home. Upon entry, we were warmly greeted by Mavic. She was great in asking whether we wanted her to show us around or allow us to roam and she check in every now and again. We ultimately purchased an oversized reading chair with ottoman. Throughout the whole process, she made sure to explain and verify each detail of the transaction. She was overall wonderful and sweet. Mavic is the type of person you want to purchase with again. Ashley Furniture us lucky to have her on staff.

Just pursued my son bedroom set for Ashley Wesley Chapel. Spoke with John Santiago over the phone and wants I arrived at the store he happily greeted me and my family. He took me around the show room. Showed me a few different design. And then I found the perfect bedroom set I really liked for my son’s room. He took me through step by step and work with me through out the process. He was very professional but yet funny we all laughed through out the time. My son kept telling him hello and John was very nice to him as well. Thank you John we appreciate all your help looking forward for our purchase to be delivered. Thanks for making this an easy process.

Hind did a great job making it a relaxed experience

My husband & I are newly married & moving into our new home! We came to Ashely’s furniture to find a sectional couch. Matthew was our trusted advisor & helped us find our perfect couch for our home! He was VERY patient & helped us every step of the way, especially with the financial portion! We will definitely be coming back for future purchases & would 100% recommend Matthew for any of your furniture needs!

Mavic was wonderful. Very helpful!

Ms Needon Coney was terrific to work with and helped me get exactly what I needed!

Great service. I came in knowing what I wanted and got a no-hassle experience. Major props to Matthew - looking forward to our new furniture!

(Translated by Google) Seller John Santiago, every time we go his service is excellent. (Original) Vendedor John Santiago, siempre que vamos su servicio es de excelencia.

Mike waters was a wonderful. Patient. Good listener and always looking for the best options for us. Thank you Mike.

Very helpful and great to work with. Great shopping experience.

Tiffany went above and beyond helping me with my purchase.

Ordered a bedroom set for my daughter. Once she picked what she wanted, everything went smoothly.

Mike Waters & Tony Rios really knew their stuff and hooked me up. I am extremely pleased

Paulette was absolutely incredible!! Such a fun shopping experience with her! If you’re going to this store, be sure to ask for her and she will make sure you leave with exactly what you’re looking for!

Hind immediately welcomed us into the showroom and told us to take our time exploring all the living room sets. She was very sweet and informative and assisted us in trying different decorative accessories to complete our purchase. Thank you

Went in planning to get a bed for our guestroom. Ended up being so impressed that we bought a new mattress for ourselves instead. Ron was such a great help. Answered all our questions and made it a seamless process. So excited for our new mattress and pillows! Shoutout to Sam to for being so kind to our girls.

Great experience! The customer service we received from Paulette and Sammy was absolutely amazing! We will highly recommend everyone we know to shop with Wesley Chapels Ashley Furniture! ❤️

Doreen was great and really helpful.

Evan was great in helping us find the perfect couch. No upselling or making us uncomfortable. Great experience will be back for more furniture

Had a great experience at Ashley’s Furniture. Evan was extremely helpful

Scotty is extremely knowledgeable about all of the items in the store and was invaluable in my search for a mattress

Amazing customer service with Naba made a purchase

Scotty was very easy to work with and helpful. Was In and out easy when buying my new sofa

Great service at Ashley Furniture. Ron Ambroise was my salesperson. He did a great job helping me with my purchase of living room furniture.

Tomy was amazing. Very helpful and made my shopping experience seamless!

Not only did we pick out great furniture. Our salesman Tony was pleasant to work with, in addition, he was very knowledgeable of every item and made the process very easy. Appreciate his support. Thank you Tony!

Ron Ambroise made our day. He was professional and patient. Helped us throughout the whole process. Would ask for Ron again!

Ms Hind was extremely helpful, and proffessional. Friendly service and no nonsense. Very happy with the service I received.

Mike Waters was so helpful and a pleasure to do business with. He really tries to help you find something you’ll be happy with without the pressure!

I was met at the door by Scotty, who asked what I needed and he let me walk around the store freely and then when I needed his help, he was there. He gave great advice in the interior decorating part of it, which was a huge help I was trying to decide between two beds and he was great in helping me decide Very informative very helpful but yet let you do your own shopping. I would recommend Ashley furniture as I have been buying my furniture there since 2016. Scotty has helped me apparently on my last And now this purchase and probably more in the near future.

Evan was awesome, super friendly, took a ton of personalized time…great service!

Went in to buy a couch for our new place today and Scotty was such a huge help! He helped us find a couch that is perfect for our new space.

Mavic was absolutely wonderful and incredibly helpful. She helped me get everything I needed for my apartment and it was such a quick process since I knew the items I wanted. Thank you for the great experience!!

Hind is a great person and Sammy is great as well. Always will go to them.

John was more than amazing! Thank you! Excelent service.

Great experience from the moment we walked in! Mike helped us immediately and willing to answer any questions we had regarding to deals and discounts and information on any availability! Very knowledgeable and friendly!

I just got my new living room set nice products but the best is our sales guy John Santiago he help us through the process and made everything so much easier for us thanks again, and I will be back💯

The Ashley, Whesley Chapel location is a must stop in. First we were warmly greeted by Sammy. We toured and had questions all of which he was happy to answer. Found out later in our visit that he was the store manager. Awesome example of great leadership. We then met Hind. Hind was kind, knowledgeable and very patient. After waffling back and forth, Hind helped us find the final accompanying pieces. In all we bought a bedroom, living room, dining and chairs for our kitchen island. Our experience was 10stars easy!

The customer service is the worst I've ever experienced. The store never answers their phone and staff is unfriendly. Sale associate “Jax” lied during our purchase transaction. No one takes ownership for their mistakes instead they blame corporate. Stay away!

Doreen was wonderful and patient in helping us find the right furniture!

Scottie was GREAT! He answered every question confidently knowing every answer. Thanks for everything 💪🏽

I am writing to express my dissatisfaction with a recent online order I placed for counter bar stools. Upon receiving the stools, I discovered that one of them had incorrect legs. While I understand that mistakes can happen, I was disappointed to learn that a replacement part would take 7 to 10 business days to arrive, especially after waiting a week for the initial delivery of the stools. I inquired about the possibility of expediting the replacement part, but unfortunately, the customer service representative I spoke with informed me that there were no options for faster delivery. Given this experience, I am quite disappointed with the overall service I received. This will likely influence my decision-making for future furniture purchases.

Scotty was awesome! Highly recommend!

Scotty was amazing he helped us a lot

Ron was amazing! Walked us through the store to see all the things we wanted, we were very indecisive but he had patients and helped us revisit the same items and provided suggestions to work with our needs.

Matthew was professional and took the time to answer all my questions. I was very happy with the customer service and the quality of my new furniture.

Scotty greeted me and was kind and patient. Very polite and helped me so fast with my furniture purchase. I definitely recommend Ashely furniture over rooms to go. The place is nice and clean and they actually have the products. On top of it, they’re cheaper.

Mavic Delos Santos provided excellent customer service and is such a kind person. She gave me space and time to look around and was available anytime I had questions.

We have shopped at Ashley Furniture in the past and were very satisfied with the quality and service. Our sales person's name was Doreen, she was great! Thanks, John & Cheryl Helmrich

Thank you John for an amazing experience. Very knowledgeable and lovely sales person! Five stars all the way!

John Santiago was very helpful, he is a great guy to work with I couldn’t be more pleased.

Paulette Needom Coney and Jessica from customer service at the Wesley Chapel location are absolutely fantastic. After a very frustrating call from the delivery team stating our item was no longer in stock, these delightful women went above and beyond for us. Not only did they help us to find a new beautiful furniture set, but they successfully accomplished all of our requests without hesitation. They are the epitome of customer service and I will be returning in the future just to work with them.

Mike was a great, highly recommended.

We came in to purchase living room furniture and were warmly greeted by Ms. Paulette. She was extremely helpful and not overbearing. We will definitely ask for Ms. Paulette the next time we are shopping at Ashley.

Doreen was very friendly, helpful and informative. It was a busy day and she was attentive and took great care to answer all of our questions.

We enjoyed shopping at Ashley's with Mavic's help. She is amazing and very helpful! Also their other staff Yanni and John!

Marivic was amazing! She was very helpful and courteous.

Mavic has been amazing was there multiple times worked with her every time. Always went above and beyond !!

Mike was incredible to my family and I to round out our experience. My family and I were being served by another team member , Paulette, we found pieces we loved for our new home and advised that we will be back within 2-3 hours to finalize our order. Upon coming back we were blown off by Paulette to “complete a bigger order”. It was very clear that she was trying to make commission on a sale and discussed her personal life matters on the sales floor. Mike was happily able and willing to finalize our order and turned what was becoming a sour experience into one that will make me return to be assisted by no one but him. Provide him with raises and growth opportunities!! I was advised by him he is new to the team and provided us with more stellar service than that of a seasoned associate.

Mike was incredibly proficient, dependable, and had a wonderful attitude! He is the reason I will be coming back to shop.

Mike was fantastic and helped us when his coworker abandoned my party for a bigger sale. He was super nice and efficient!

Great service, Paulette took great care of me answered all of my questions. I recommend anyone looking for furniture to shop at Ashley’s. And ask for Paulette!

I bought some furniture at the store and apparently the company has a very old computer system not updated enough to communicate with the warehouse and the sales person lied about the availability of the items. They were not at warehouse ready to be picked up. They should update the computer system.

Ron was amazing. Helped me with everything I needed and got me in and out quick. Highly recommend asking for Ron at Ashley's!

Hind was awesome. Delighted to work with her. Not pushy. A star!

Great experience with the store and even more with our salesman Scotty. Highly recommend, especially after going to multiple places around the area

Wonderful customer service, very patient and they don’t harass you; they welcome you and give you the space to look and then decide. Very good!

Ron was very attentive and friendly thank you for the customer service and support when we had questions

Had a great experience here! Evan showed us around and helped us choose our couch. He helped us throughout our entire experience, from finding the couch in-store to checking in on the day of the delivery. Thank you Evan!!!

Scotty did a great job!

Ron was so helpful and attentive and he set us up for a successful experience in the store, thank you ron, you have shown me there truly is good in this world, you were so kind in your approach and very accepting and accommodating of our needs, if i was your boss i would give you a raise ASAP.

Doreen (Wesley Chapel store) was very helpful and friendly. Ordered just what we were looking for!

Tony was great! Really was super helpful answering all of our questions. Highly recommend him.

Mavic was wonderful, 5/5 stars! She made the experience very pleasant.