Ashley Store | Wesley Chapel, FL 33543

I absolutely love the three bedroom sets we got for the kids and my couch! I had my eye on this couch for months and I finally bought it! It looks so good in my home and they were so professional when they came to deliver it.

Evan our salesman was exceptional and the delivery went very well.

Excellent customer service and absolutely beautiful furniture. The Havalance collection is beautiful. Love my bedroom and my dining room

We were so pleased to find lovely. Furniture for our small lanai.

Everything is great but the dinette set had a cracked chair and have not got a replacement

Very unhappy with everything that I purchased. Poor quality and their return/exchange policy is virtually non existent. There is/was a ticket on one item that has never been resolved. Another item was delivered by a different source. The item was left on the porch & to keep it safe from the Florida climate & potential theft I drug the box inside. At no point in time did they tell me that I was responsible to assemble the item and move an item weighing 58 lbs up a flight of stairs. They charged $499.00 for 5 year warranty on the furniture without mentioning anything to me. When I noticed it (after I got home) I was told that it was discussed in “detail “ with me which was totally untrue. It was mentioned to a family member that was helping me. At that point I had not taken delivery of the merchandise the warranty company still tried to charge me for a portion of the policy. The last insult was they (Ashley) sent the amount financed to Synchrony Bank for $1300.00 more than the actual amount due. The warranty issue & the overcharge was eventually resolved but not without a lot of hassle. Their customer service is only available by someone in a foreign country, they will not transfer you to the store. Buyer awareness is key. I will never shop at Ashley again nor will I recommend them to anyone

We had an excellent experience with Mavic! From the moment we walked in the door she was welcoming, informative, and gave us space to look around. She was never pushy and helped us to get the best price on the sectional we purchased. I highly recommend Mavic and will be going back to her for any furniture we upgrade in the future!

Mavic Santos did a phenomenal job getting us exactly what we needed for our home. I couldn't have asked for a better experience!

Scotty was beyond helpful!! his knowledge and insights were amazing. He also took the time to understand our personal living space and helped us with the dimensions. He is awesome!

Kristian Georgive made our experience fun and he was very knowledgeable. It was a pleasure doing business with him and I’m looking forward to receiving my purchase.

When you walk in you're bombarded with niceties. After the sale, they could care less. They refused to take our old mattress even though it was in good shape. Second, the installers installed the adjustable base crooked (pics attached). Store manager doesn't get on the phone. Assistant managers could care less and say to call customer service. Customer service email in a roundabout way says tough. We've spent thousands there over the years for ourselves and family members but it appears Ashleys customer service has gone by the wayside. We've always been returning customers but that will now change. Fortunately, many other furniture stores within a 1 mile radius of Ashley.

Mike was great !

Initially walking in the store there was a swarm of salesman which felt slightly annoying as they swarmed around. However, Kristian was assigned to us for our salesman and he was amazing!!! There was no pressure, we told him we wanted to look around without the pressure and that's exactly what he let happen. He gave us a quick run down of price flyers and let us go around, but still made himself available for questions. We seriously went from walking in and immediately contemplating buying elsewhere to purchasing a full living room set, which I can honestly say that Kristian was the one able to turn us around on our opinion. Would for sure recommend going to Ashely and asking for Kristian and we will definitely return.

I like that way Kristian allowed us to freely roam and find the pieces we were looking for without feeling pressured! A great experience!

I recently visited this location to purchase the Elissa Court Couch set for my new home! I was assisted by Matthew and Mavic who were both terrific in guiding me through my purchase!

Thanks to Doreen, from Wesley Chapel Ashley Furniture, I was able to order my dining table, chairs & rug. The Ashley Furniture Outlet Store in New Port Richey was damaged in the Milton hurricane, and was closed. Much appreciation for the kindness & superior customer service provided by Doreen Brown.

Scotty was very helpful in showing us how the table we were looking at would look in our room. He took a lot of time with us & was not pushy in his delivery. Appreciated the time he took to work with us.

Love this store! Ashley in Wesley Chapel is awesome. I went in looking for King mattresses and to purchase just a new king bed only. Ashley’s was having such an awesome sale, I ended up purchasing king mattresses AND a whole new king bedroom set! The staff at this location were so helpful and Sammy the store manager was super nice. If you’re looking for furniture please come by, you won’t be disappointed. Make sure to come see my sales person Mavic, she is the best! Mavic is patient, listens to your needs and is extremely knowledgeable about their products and services. She also has a great eye for design too! Make sure you tell her Pam sent you.

Mavic was wonderful in getting me what I needed and made sure it didn’t break the bank.

María Victoria, (who also goes by “Mavic”) is by far the sweetest most genuine salesperson you’ll ever meet. She takes the time to know and understand what it is exactly that you’re looking for and she strives to exceed all expectations. We are beyond appreciative to have met her and we HIGHLY recommend her expertise to anyone looking to furnish their home.

Enjoyed working with Ms Paulette. She is very personable, professional, and helpful. Appreciate your kindness throughout the process of buying furniture and mattress. Would refer friends to her

Edit: I emailed Ashley Store and provided the order information and already followed up two times. So far, no one has contacted me via phone and/or has responded to my email. It is frustrating but I still have hope that this store will solve my problem. I will keep editing this post until my problem is resolved. Thanks! I am so disappointed with this store. They don't tell you the truth about their return policy during the purchase and you just find out when you need to return or replace an item. I bought a very expensive leather sofa with nice features; the main idea was having my 84 years old mother enjoying a nice sofa when she is watching TV. Sadly, the sofa is uncomfortable and my mom could not seat on it for a long time because it hurts her back. Since I cannot afford to buy another sofa until I pay off this one, I reached out the store and explained my situation. They said it is a final sale and they could not assist me. I tried the warranty and they also could not assist me. I just wanted to re-select another sofa (same price or higher) and i will be the happiest customer. Yes, I take fully responsibility that I made a bad choice and did not read the back of the invoice; however, I expected the store to be more flexible based on my mother's situation. The sofa is brand new, no tears and stain. I had to put away in the storage until I find someone to buy it. Currently I have an old sofa that someone gave me. Unfortunately, this store doesn't care if the customer is satisfied with the furniture or not. All they want is to sell and then you are screwed. I don't recommend this store to anyone.

We were greeted by John Santiago, and my husband, and I were very impressed and pleased with how courteous he was with us and his knowledge of all of the furniture. John was very patient and did not rush us into any quick decisions and made some wonderful suggestions that helped us so much with our purchases. John Santiago is definitely an asset to Ashley furniture !!!

Paulette was wonderful to work with. She was very helpful and knowledgeable. Her decorating skills are awesome!

Mavic is the best!

Thank you for your help, Mavic. Made our shopping experience smooth and easy.

Scotty was amazing at the Wesley chapel store he did not make us feel pressured and answered all of our questions. Love our new furniture.

Mavic was great. Very attentive to our needs, and gave us space to discuss our options. She was very sweet and made us feel comfortable throughout the whole buying process. Highly recommend you ask for her.

We had a great experience working with Mavic to purchase our new dining set. She was respectful, helpful, and gave us the freedom to browse without any pressure. We really appreciated her approach and professionalism!

Hind was amazing! Thank you for helping us find an amazing couch

Hind was super helpful and very knowledgeable! She made the process very smooth .

I visited the Ashley Furniture Store in Wesley Chapel to just take a look to get an idea of what I wanted to purchase in the future. However, because of Hind’s exceptional service I ended up walking out with what I came to view plus additional items. She listened to what I wanted and gave insight into things I never thought about. She was extremely knowledgeable of the products and help me choose items that best suited my needs. She left me feeling and knowing I made the best decision!!! Hind is an AMAZING person and FANTASTIC employee. If you’re in the market for furniture, go see Hind at Ashley’s.

Kristian was wonderful and James was helpful as well. Thank you!

Scotty was awesome and very knowledgeable.

Naba -Was Outstanding With Sale Approach & Had Excellent Knowledge Of All Inventory Of Products Goods. Seamless Throughout The Pre Credit Approval Process. I Just Moved From Texas Back Florida. During The Purchase I Furnished The Entire Living Room Area.

Edit: I was contacted by JP from Ashley's Furniture via the post below this review expressing how they were sorry about my experience and asked me to send an email attention to: JP. I sent the email within 2 hours of his post to the email address he provided and have heard nothing back from them so I guess they just want to make it appear that they are trying to resolve the problem. I purchased the Abinger living room set from sales agent Scotty, which included a couch, loveseat, chair, and ottoman. In the store, only the couch was on display, mounted approximately 4 feet off the ground, making it impossible to test its comfort. Underneath the mounted sofa, another Abinger, this one being the sectional style with a chaise lounge was available for testing. I found the chaise lounge somewhat firm but acceptable. I was informed by Scotty that the construction had been enhanced to prevent future sagging. Subsequently, I purchased the 4 piece set, opting for white glove delivery and a warranty due to a promotional offer. Upon delivery, I immediately found the furniture uncomfortable, rating its comfort level at 0 out of 10, nothing like it's sister couch I tried at the store. The shallow cushions gave a sensation of slipping off the couch, and the size was inadequate even for a 5'2" individual with a small frame, one arm hung off the couch when lying on the sofa. After just 10 minutes of sitting on the sofa, my back hurt. The sofa set also smells like chemicals that irritate my senses. Attempts to contact the store were unsuccessful, as calls were repeatedly rerouted to central customer service, which could only initiate a service ticket which I initially declined until my husband could test the couch when he got home. My husband also found the set uncomfortable and smelly, predicting that guests would not stay long on such furniture. Persistent efforts to contact the store eventually succeeded, and I was informed by a store representative that the set was non-returnable. I told her I was looking to exchange the sofa for something comfortable and not stinky. A service ticket was lodged with "corporate," but I received no follow-up within the promised 48-hour window. Continued attempts to reach the store yielded no results. Several direct calls to Scotty also failed to provide a resolution, as he later informed me that the ticket had been denied, leaving us with an uncomfortable and malodorous couch. I still have yet to receive the email communication from corporate. Despite several previous extremely satisfying purchasing experiences with Ashley Furniture, including free replacement parts, this incident has led us to conclude that the company now employs deceptive sales tactics and non-returnable product policies. We strongly want to express our disappointment in the quality, comfort and smell of the product and we will we not be making future purchases nor will we recommend Ashley Furniture to others. Our only recourse at this point is to submit this to our credit card company and hope they can get a resolution.

(Translated by Google) Alejandro and Naba are the best (Original) alejandro and naba are the best

Scotty was extremely patient with us today as we changed our minds several times on which piece of furniture we wanted. He was very helpful and explained all items to us in detail. It was a great experience working with him.

Just ask for Scotty, you will not regret it.

Scotty was great, exceeded all expectations during our visit to the store today. Excellent customer service, he explained and showed everything in detail. We will definitely be returning to request his help.

Great customer service. Scotty our sales rep took the extra step in looking out for us and what we needed. Thanks!

Great customer service, awesome sales manager.

Scotty Olson. Excellent

Quite expensive but very polite staff.

John Santiago was a great salesman and made me feel at ease when I was shopping for a couch. He got me exactly what I wanted. Kristin was very helpful with opening my credit card and getting things squared away to open my account. Great teamwork and great personalities that make me want to come back. And I will.

Mavic made this experience so easy. She was fantastic

Mavic was truly a pleasure at this store. I came in looking to get a new bed and mattress and she went above and beyond to address all the things I need. I have severe back issues and she was super helpful and genuine in helping me choose the right mattress. It’s very refreshing to feel like you’re not just being sold something but actually helped and cared for throughout the process!!

John Santiago and Hind Bouyadi were very helpful! I highly recommend them.

I can’t be more happy with the amazing customer service from our advisor Tiffany. She gave us space and then gave us great insight regarding space and design. She truly is amazing and will be our advisor moving forward.

Excellent customer service and was able to provide other suggestions to make our purchase decision.

I originally went in to and spoke with John in search for a couch, he was very friendly and knowledgeable about product options. I went in the next day and finished the sale with Ron, he was able to make a seamless quick transaction. Great experience!

Scott helped us with some beautiful furniture at Ashley furniture store in Wesley Chapel. He paid attention to detail, recommending features we might prefer such as a wood look artificial fireplace. There are some awesome pieces with a great furniture protection package available.

We had a very disappointing experience recently and as a result we will never buy anything else from them again. We purchased 4 chairs for our home. When they were delivered we weren't sure they would fit but when we asked the deliver drivers if we could return them, they confidently said, "yes no problem, just get in touch with the store within 48 hours if they don't work out". Within 2 hours of them being delivered I went down to the store and was told they could not be delivered once they are in our home. I explained never did anyone explain their 'no return' policy of any kind. She said our salesperson should have gone through all of that. Well he didn't. Our request to return 4 brand new, 2 hours old chairs with tags still on them, was denied. Thank you Ashley furniture for not training your staff to explain the return process, or lack their of. We will never buy another item from you. I know you don't care but hopefully this helps others since they will likely to receive the correct information unit it's too late.

Scotty was amazing! Had no issue walking us around the store countless times. Supper patient and answered all questions.

Mavic was absolutely amazing! She got straight to the necessary information that I needed to help me make my purchase!

We have been shopping furniture now for about a month for our new home. We thought we found the perfect couch but went to Ashley and ran into Scott and Scott was more than patient with us as we sat in probably every couch they had and he made sure we found the right couch for us. Thank you, Scott.

Scotty is a great sales associate. He was patient, explained every detail and answered all our questions. Really nice person. We are glad to work with Scotty.

Service was exceptional

Mathew Fernandez was a great help in helping me get the best prices and the exact furniture style I was looking for!

Had a very pleasant experience at the Ashley Store in Wesley Chapel, FL. John Santiago was extremely knowledgeable and very helpful. Definitely recommend him.

Bought a stupendous over sized chase and right arm facing sofa. Not happy with the product, purchased it at store, was fine when we tested it in store and in real usage not that comfortable, not able to sit more than 30mins. Ashley has a worst return policy, they don't even exchange and not considerate about the customers, whereas the other competitive furniture companies have far better return and exchange policies. . Would not recommend.

Hind was amazing!! Great furniture choice and customer service!!!

Paulette was great to work with!

Products are great... warranty, don't waste your money. They'll just find an excuse to reject it.

mike w. was super helpful !!!!!!!!!!!!!!!!!!!!!!!!!!

Mike was great! He was very patient and gave us the time and space to make the best decision without pressure! Wonderful experience!

Great sales team! Hind did an excellent job making sure we got everything we needed at the best price possible. Thank you Hind!

Kristian was super helpful and friendly, we are very happy with our experience!!

Kristian was super friendly and helpful!

Good receiving after one week i came back guy remeber me and explain all about this sofa measure for me and help me alot thanks john santiago

Mavic was amazing! She was very patient and helpful. Please ask for her you won’t regret it! Lover her.

Paulette and the store manager were amazing to work with. They were patient with me and matched the price of an online competitor with no hassle. They made my experience stress free and were very pleasant. Thank you Ashley Furniture!

Kristian is very nice and helpful.

John was amazing, honest, and very helpful. He helped me find my dream bedroom set!

I purchased a bedroom set for my daughter. John at the Wesley Chapel Ashley Furniture Store was very knowledgeable and friendly. Great customer support was provided by John. I am very satisfied with my purchase.

Kristin was awesome helping me and my wife pick the sofa sleeper for our new home. I would recommend Ashley furniture

Hind was pleasant and helpful. Looking forward working with her again.

They alerts busy on the floor so Scotty was kind enough to help us on our questions with patience. We ended up buying a dining set and a office table the the process was really quick and easy.

Our consultant Paulette was amazing! She was attentive to what we were looking for and offered great help. She was not overbearing like other consultants have been in the past which makes furniture shopping aggravating. Thank you Paulette!!

John Santiago received us with lovely energy professional and respectful he told us every pure detail of the product we were interested in and worked with us into finding the perfect fit for us, and I’m happy to say this hasn’t been the only encounter we have had with him, this has been in fact the third time we purchase a product with his help.

Micheal Waters was really cool and knowledgeable!

Mavic helped us find exactly the right mattress and gave us plenty of space and no pressure while we were looking just like we requested. We really appreciated our experience with her! Came back to purchase the mattress we wanted specifically from her due to how she respected us as customers.

My sales person Nick did a great job and was very helpful in the whole process. Purchased an entire bed set and will be back for more furniture soon.

Scott was absolutely fabulous in dealing with our repeated changes. But, with his assistance we finally found exactly what we were wanted. Updated: Scott was great, but 9 weeks later we are still waiting for ll of our purchases.

Paulette was so helpful and nice!!

Has always been an Ashley furniture fan. Look for Mavic when you visit the Wesley Chapel store, the best advisor ever!

Mike was awesome. He was very friendly and helpful throughout the whole process. Thank you Mike!

My furniture consultant, Mike Waters was excellent. He was very friendly, professional and informative. Did a great job of showing me all my options, pricing and promotions available so I could make an informed decision. I highly recommend Mike and Ashley Furniture.

Mavic was amazing. Thank you so much!!!

Great service, the treatment from the sellers and we spoke with the manager Alejandro who helped us as much as anyone ever, thanks to everyone 100% recommended, everyone is the best store.

Great service and help to pick the desired product! Thank you to Paulette

Tiffany was great!

Scotty was super helpful in showing my husband and I mattresses and talking about the differences between each one. He was very attentive and pinpointed a few specific ones that fit both our needs and wants for a mattress. He answered all our questions thoroughly and elaborated a lot on the types of mattresses we were interested in, the guarantee for the mattress we purchased, and questions about mattress covers, pillows and more. He even knew and talked about the science behind sleep and how different mattresses can be beneficial. He was very kind and helpful and respectful. Highly recommend him and his knowledge for your mattress needs!

Hind was amazing!! Thank you for helping me and my family out. Sammie was also friendly as well. We will be back!

Go see Mile Waters!! Best there is!!

Wonderful experience with Paulette! She had the patience of Job. Highly recommend working with her for your furniture needs!

Paulette provided me with multiple bedroom furniture options within my budget with no pressure to buy.

Great service from Mavic!!!

Nikola was fantastic and helped us find everything we needed for our new house.

Mike was fantastic! Made us feel welcome and answered all of our questions about our purchase. If you need furniture go see Mike at Ashley Wesley Chapel today!

John was professional and patient with us when choosing our mattress from Ashley’s. He was informed and answered all of our questions. thank you for the professionalism!!

Mike was great! Very informative experience and knew how to get me exactly what I wanted without any pressure

Mike Waters helped us find exactly what we needed for our new home. 2 Sectionals and a patio set. He was helpful and made the transaction easy and fast. Delivery was only 3 days later!

Scotty has done a great job! He was super pleasant and a great help!

Mavic was very helpful and so sweet

Friendly and knowledgeable.

Paulette was so helpful while picking out bedroom furniture!

Nikola was fantastic. Very knowledgeable.Tremendous asset to Ashley Furniture. Give him a raise

Mavic was the best !!!!! Got us a great deal and was extremely patient

Scotty was a fantastic representative. Help me and my fiancée find a dresser that both fit our budget and matched the style of the room.

Scotty was very helpful today and helping me find a couch for a new apartment

Ron was very helpful and prompt!

Mavic helped me to choose the right set of Sofa she has in-depth knowledge on furniture . She has lot of patience I know her since 5 years same energy .

Mavic was awesome 😊

Mavic was very helpful

Scotty Olson great help , give us exactly we need and offer more options Thank you so much

Scotty Olson did a really good job and made the process quick and smooth

Scotty was great. Very helpful with no sales pressure. Purchase was quick and painless.

Scotty Olson was very pleasant and very helpful.

Had a great experience with Tiffany! She helped us narrow down our favorite options to determine what would fit best in our new home.

Mavic was great and was a great experience!

give mavic her starbucks and sammy was super helpful!!!

Hind and Sammy were fantastic. Highly recommend. Tremendous service

Mavic took great care of us. Thanks

Great experience today. Doreen floor sale person was amazing .

Mavic was a wonderful help!!

Ron made our purchase an enjoyable experience. Highly recommend.

Had an amazing experience shopping at this store. Scott and Kristian are very professional and were very helpful throughout my shopping. Will definitely recommend !!!

I want to express my gratitude to Alejandro, the Sales Manager at Ashley Wesley chapel ,for his excellent service. From the start, he was always available to assist us and quickly found an effective solution to our problem. His kindness and professionalism made all the difference. Thank you, Alejandro, for ensuring we were completely satisfied!

Ron was so helpful and took the time to measure the sectionals for our specific size needed. Thanks so much!!!

10/10 experience with Mike! He was super helpful and made the process so simple. Highly recommend.

Mike Waters Was awesome.This is our third time purchasing furniture from ashley furniture , and we are highly appreciated by the customer service from the gentleman called mike waters. Highly recommend, hope to see him in higher positions in the future.

Mavic was amazing to work with! She was extremely patient and answered all of our questions.

Kristian was very professional, knowledgeable, and easy to work with. He was attentive to our project needs and asked very insightful questions.

Great experience

Michael Waters was exception upon arrival… he assisted with a dining set I was a little confused about, and assisted me with making the best decision… will see you soon

John was amazing and helped me and my family make the perfect decision for our budget!

90 degrees inside. Very uncomfortable to be in.

Ron did a great job and was extremely helpful while we were looking for bedroom furniture.

Sales person John Santiago very helpful and professional. Store very hot.

Scotty Olson was amazing! Had a great experience and made a purchase for a sofa and loveseat, and the sample chair I was able to see in the same color to examine the quality and style helped with my decision. Scotty provided great details, answered my many questions, and I’m walking away a satisfied customer. I look forward to my delivery!

Mike listened to what we were looking for, guided us to options and then closed the deal. Thanks Mike!!!

John was super helpful in addressing all of our needs and wants. He even managed to pull off an unimaginable deal for me and my mom! Super amazing personality…John, we will be back!

Nikola was a great sales person. I was in the store three times before I made my mind up and he was pleasant, knowledgeable and understanding every time. Very nice respectful young man.

John went above and beyond getting our family taken care of!

Mavic was great and took good care of us! Definitely recommend A+

Mike Waters was my furniture salesman. I recommend using him. I felt very comfortable. He was super helpful and not pushy at all. Mike dealt with my wishy washy mind very well. I always felt like he was always trying to help me get what I wanted and needed and not just recommend things to upsell.

Mavic Delos Santos was excellent and got me the couch I was looking for

Mavic was awesome!

John is the best! He provided excellent customer service. He helped me pick the best option without pushing and he made sure I chose what I wanted and loved. Ask for John when you come to the Wesley Chapel location.

Ashley is my go to for furniture , This time outdoor furniture, it is on my own terms this past visit I worked with Ron Ambroise. Very helpful, patient and quite personable . Thanks Ron , I know it's gonna look fabulous.

Great experiencing furnishing my new home. John was extremely helpful!

Easy place to do business with. Our salesperson, Scotty, was helpful and wasn’t annoying or overbearing. This is our second time coming back and would recommend to others.

Thank you for your service and help in selecting what we were looking for great job mavic.

Ronald did an amazing job helping my wife and I find the perfect couch for our new home. Thank you.

(Translated by Google) A great seller! (Original) Um ótimo vendedor!

Thanks Mavic and Scotty for your service!

Had a great experience buying furniture, Mike was very helpful and made the experience easy from start to finish! Highly recommend this store and Mike !

Worked with Mavic today, she was amazing! Very knowledgeable, not pushy, and very friendly! Will definitely ask for her again!

Great service as always

Mavic was very helpful and polite. She answered all of our questions as we bought furniture for several rooms. Thank you!

Mike was great! Knows his products very well. Friendly and professional!

Tiffany was awesome! I will recommend Ashley to everyone I know!

Evan is such a amazing sales guy. His very helpful person. Gives you time to look around with no hassle. We need more sales guy like him.

Great service

Mavic De Los Santos customer service was amazing!

Great and professional

Mavic was amazing and so helpful!

Great experience shopping for bedroom furniture. Our salesperson, Jaxzira Rodriguez was able to find the perfect set we were looking for. She gave us rooms to walk around and look at the sets before helping us to buy the one we loved.

John made the purchase super easy, and explained everything very thorough. He gave us the space and time to shop around, but made sure to let you know if you had any questions! Would definitely hit him up for any furniture needs at Ashley furniture!

John was extremely helpful! He gave us the space and time to shop around, and let us know that he was available when we need him. John made the purchase process smooth. I would highly recommend John for any future sales at Ashley’s!

Mavic was so kind and helpful. She gave extra info and details. She was the most perfect customer service helper ever !

Mavic helped us immensely. Great customer service

Tiffany was extremely helpful and patient. She spent hours helping me find the right furniture for my first apartment. Thank you Tiffany!

I had a great experience shopping at Ashley Furniture. Not only is the furniture beautiful but the customer service is great! Mike is very personable and quickly helped me find what I needed for my new home

Mike was AMAZING!! Extremely helpful with us looking for the perfect couch. We will definitely come back to see him and purchase more furniture.

Tiffany was amazing! She took a lot of time to help me choose the perfect dining room with mixing and matching items.

Naba was absolutely amazing. She was so helpful and extremely patient. She provided excellent customer service.

Very good experience! We bought two bedroom sets and some mattresses for a great price. John assisted us at the Wesley Chapel location and was extremely helpful!

We had to buy bedroom furniture and a mattress for our children. Scotty was very helpful and knowledgeable!

John was very helpful and very accommodating. His patience was very appreciated and he was very helpful with our purchase. Would recommend working with him

Ashley had incredible stuff and Evan was the best sales rep. He could sense exactly what we had in mind and put the best arrangements together for us for every room in our house. Highly recommended!

We have been searching for a new couch for our living room for quite some time and decided to stop by Ashley’s. We were greeted by Ms Paulette. She was so helpful and even showed us multiple options for the sectional we were looking for. We ended up finding the perfect couch for our living room! The manager was very nice too. Everyone was so helpful and this Ashleys has a lot of options for every room! Ask for Paulette!

Go see paulette when you go best salesperson there

I love Ashley’s, they always seem to have what I need.

Tiffany helped us and did a fantastic job. She was very friendly and very helpful.

James is the best manager in the world and that Yanni fellow is pretty cute

Tiffany was amazing and very proffesional!

James is super nice and helpful👍🏾

Scotty was amazing! Love coming here so helpful and knowledgeable! We will be back for more furniture soon! Beautiful store.

Mike was fantastic and helped with all my needs! Thank you!

Mavic is a wonder to work with! She goes above and beyond to make sure we were happy! Very professional and I will tell all my colleagues to ask for her when shopping at Ashley Furniture 😀

Mavic at the Wesley Chapel location is AMAZING! We had a great experience with her shopping for our new home that we built! She is very patient, kind and knowledgeable, professional! Her customer service is A++++! Thank you Mavic for EVERYTHING!

John Santiago was a great sales person. Very knowledgeable and courteous. We purchased a couch and chair. We are coming back for a bedroom set. Overall a great experience!

Mike was awesome, not pushy and helpful

Matthew was helpful, easy going, and made the experience buying a new couch

Found our new couch here and Matthew helped us find the perfect one fitting our needs! Very helpful, fair price, and delivery and assembly included

We had the pleasure of working with Mike Waters during our search for some new pieces for our home. He was very attentive and provided us with top tier customer service. We purchased our furniture today, and Mike was able to schedule our delivery within the next 4 days, talk about a quick turnaround. I would highly recommend working with Mike W for any of your furniture purchasing needs.

Note: I'm the wife writing this review under my husband's profile. My husband and I came in to look at a few different pieces that we've needed for our home. Upon entry, we were warmly greeted by Mavic. She was great in asking whether we wanted her to show us around or allow us to roam and she check in every now and again. We ultimately purchased an oversized reading chair with ottoman. Throughout the whole process, she made sure to explain and verify each detail of the transaction. She was overall wonderful and sweet. Mavic is the type of person you want to purchase with again. Ashley Furniture us lucky to have her on staff.

Just pursued my son bedroom set for Ashley Wesley Chapel. Spoke with John Santiago over the phone and wants I arrived at the store he happily greeted me and my family. He took me around the show room. Showed me a few different design. And then I found the perfect bedroom set I really liked for my son’s room. He took me through step by step and work with me through out the process. He was very professional but yet funny we all laughed through out the time. My son kept telling him hello and John was very nice to him as well. Thank you John we appreciate all your help looking forward for our purchase to be delivered. Thanks for making this an easy process.

Hind did a great job making it a relaxed experience

My husband & I are newly married & moving into our new home! We came to Ashely’s furniture to find a sectional couch. Matthew was our trusted advisor & helped us find our perfect couch for our home! He was VERY patient & helped us every step of the way, especially with the financial portion! We will definitely be coming back for future purchases & would 100% recommend Matthew for any of your furniture needs!

Mavic was wonderful. Very helpful!

Ms Needon Coney was terrific to work with and helped me get exactly what I needed!

Great service. I came in knowing what I wanted and got a no-hassle experience. Major props to Matthew - looking forward to our new furniture!

(Translated by Google) Seller John Santiago, every time we go his service is excellent. (Original) Vendedor John Santiago, siempre que vamos su servicio es de excelencia.

Mike waters was a wonderful. Patient. Good listener and always looking for the best options for us. Thank you Mike.

Very helpful and great to work with. Great shopping experience.

Tiffany went above and beyond helping me with my purchase.

Ordered a bedroom set for my daughter. Once she picked what she wanted, everything went smoothly.

Mike Waters & Tony Rios really knew their stuff and hooked me up. I am extremely pleased

Paulette was absolutely incredible!! Such a fun shopping experience with her! If you’re going to this store, be sure to ask for her and she will make sure you leave with exactly what you’re looking for!

Hind immediately welcomed us into the showroom and told us to take our time exploring all the living room sets. She was very sweet and informative and assisted us in trying different decorative accessories to complete our purchase. Thank you

Went in planning to get a bed for our guestroom. Ended up being so impressed that we bought a new mattress for ourselves instead. Ron was such a great help. Answered all our questions and made it a seamless process. So excited for our new mattress and pillows! Shoutout to Sam to for being so kind to our girls.

Great experience! The customer service we received from Paulette and Sammy was absolutely amazing! We will highly recommend everyone we know to shop with Wesley Chapels Ashley Furniture! ❤️

Doreen was great and really helpful.

Evan was great in helping us find the perfect couch. No upselling or making us uncomfortable. Great experience will be back for more furniture

Had a great experience at Ashley’s Furniture. Evan was extremely helpful

Scotty is extremely knowledgeable about all of the items in the store and was invaluable in my search for a mattress

Amazing customer service with Naba made a purchase

Scotty was very easy to work with and helpful. Was In and out easy when buying my new sofa

Great service at Ashley Furniture. Ron Ambroise was my salesperson. He did a great job helping me with my purchase of living room furniture.

Tomy was amazing. Very helpful and made my shopping experience seamless!

Not only did we pick out great furniture. Our salesman Tony was pleasant to work with, in addition, he was very knowledgeable of every item and made the process very easy. Appreciate his support. Thank you Tony!

Ron Ambroise made our day. He was professional and patient. Helped us throughout the whole process. Would ask for Ron again!

Ms Hind was extremely helpful, and proffessional. Friendly service and no nonsense. Very happy with the service I received.

Mike Waters was so helpful and a pleasure to do business with. He really tries to help you find something you’ll be happy with without the pressure!

I was met at the door by Scotty, who asked what I needed and he let me walk around the store freely and then when I needed his help, he was there. He gave great advice in the interior decorating part of it, which was a huge help I was trying to decide between two beds and he was great in helping me decide Very informative very helpful but yet let you do your own shopping. I would recommend Ashley furniture as I have been buying my furniture there since 2016. Scotty has helped me apparently on my last And now this purchase and probably more in the near future.

Evan was awesome, super friendly, took a ton of personalized time…great service!

Went in to buy a couch for our new place today and Scotty was such a huge help! He helped us find a couch that is perfect for our new space.

Mavic was absolutely wonderful and incredibly helpful. She helped me get everything I needed for my apartment and it was such a quick process since I knew the items I wanted. Thank you for the great experience!!

Hind is a great person and Sammy is great as well. Always will go to them.

John was more than amazing! Thank you! Excelent service.

Great experience from the moment we walked in! Mike helped us immediately and willing to answer any questions we had regarding to deals and discounts and information on any availability! Very knowledgeable and friendly!

I just got my new living room set nice products but the best is our sales guy John Santiago he help us through the process and made everything so much easier for us thanks again, and I will be back💯

The Ashley, Whesley Chapel location is a must stop in. First we were warmly greeted by Sammy. We toured and had questions all of which he was happy to answer. Found out later in our visit that he was the store manager. Awesome example of great leadership. We then met Hind. Hind was kind, knowledgeable and very patient. After waffling back and forth, Hind helped us find the final accompanying pieces. In all we bought a bedroom, living room, dining and chairs for our kitchen island. Our experience was 10stars easy!

The customer service is the worst I've ever experienced. The store never answers their phone and staff is unfriendly. Sale associate “Jax” lied during our purchase transaction. No one takes ownership for their mistakes instead they blame corporate. Stay away!

Doreen was wonderful and patient in helping us find the right furniture!

Scottie was GREAT! He answered every question confidently knowing every answer. Thanks for everything 💪🏽

I am writing to express my dissatisfaction with a recent online order I placed for counter bar stools. Upon receiving the stools, I discovered that one of them had incorrect legs. While I understand that mistakes can happen, I was disappointed to learn that a replacement part would take 7 to 10 business days to arrive, especially after waiting a week for the initial delivery of the stools. I inquired about the possibility of expediting the replacement part, but unfortunately, the customer service representative I spoke with informed me that there were no options for faster delivery. Given this experience, I am quite disappointed with the overall service I received. This will likely influence my decision-making for future furniture purchases.

Scotty was awesome! Highly recommend!

Scotty was amazing he helped us a lot

Ron was amazing! Walked us through the store to see all the things we wanted, we were very indecisive but he had patients and helped us revisit the same items and provided suggestions to work with our needs.

Matthew was professional and took the time to answer all my questions. I was very happy with the customer service and the quality of my new furniture.

Scotty greeted me and was kind and patient. Very polite and helped me so fast with my furniture purchase. I definitely recommend Ashely furniture over rooms to go. The place is nice and clean and they actually have the products. On top of it, they’re cheaper.

Mavic Delos Santos provided excellent customer service and is such a kind person. She gave me space and time to look around and was available anytime I had questions.

We have shopped at Ashley Furniture in the past and were very satisfied with the quality and service. Our sales person's name was Doreen, she was great! Thanks, John & Cheryl Helmrich

Thank you John for an amazing experience. Very knowledgeable and lovely sales person! Five stars all the way!

John Santiago was very helpful, he is a great guy to work with I couldn’t be more pleased.

Paulette Needom Coney and Jessica from customer service at the Wesley Chapel location are absolutely fantastic. After a very frustrating call from the delivery team stating our item was no longer in stock, these delightful women went above and beyond for us. Not only did they help us to find a new beautiful furniture set, but they successfully accomplished all of our requests without hesitation. They are the epitome of customer service and I will be returning in the future just to work with them.

Mike was a great, highly recommended.

We came in to purchase living room furniture and were warmly greeted by Ms. Paulette. She was extremely helpful and not overbearing. We will definitely ask for Ms. Paulette the next time we are shopping at Ashley.

Doreen was very friendly, helpful and informative. It was a busy day and she was attentive and took great care to answer all of our questions.

We enjoyed shopping at Ashley's with Mavic's help. She is amazing and very helpful! Also their other staff Yanni and John!

Marivic was amazing! She was very helpful and courteous.

Mavic has been amazing was there multiple times worked with her every time. Always went above and beyond !!

Mike was incredible to my family and I to round out our experience. My family and I were being served by another team member , Paulette, we found pieces we loved for our new home and advised that we will be back within 2-3 hours to finalize our order. Upon coming back we were blown off by Paulette to “complete a bigger order”. It was very clear that she was trying to make commission on a sale and discussed her personal life matters on the sales floor. Mike was happily able and willing to finalize our order and turned what was becoming a sour experience into one that will make me return to be assisted by no one but him. Provide him with raises and growth opportunities!! I was advised by him he is new to the team and provided us with more stellar service than that of a seasoned associate.

Mike was incredibly proficient, dependable, and had a wonderful attitude! He is the reason I will be coming back to shop.

Mike was fantastic and helped us when his coworker abandoned my party for a bigger sale. He was super nice and efficient!

Great service, Paulette took great care of me answered all of my questions. I recommend anyone looking for furniture to shop at Ashley’s. And ask for Paulette!

I bought some furniture at the store and apparently the company has a very old computer system not updated enough to communicate with the warehouse and the sales person lied about the availability of the items. They were not at warehouse ready to be picked up. They should update the computer system.

Ron was amazing. Helped me with everything I needed and got me in and out quick. Highly recommend asking for Ron at Ashley's!

Hind was awesome. Delighted to work with her. Not pushy. A star!

Great experience with the store and even more with our salesman Scotty. Highly recommend, especially after going to multiple places around the area

Wonderful customer service, very patient and they don’t harass you; they welcome you and give you the space to look and then decide. Very good!

Ron was very attentive and friendly thank you for the customer service and support when we had questions

Had a great experience here! Evan showed us around and helped us choose our couch. He helped us throughout our entire experience, from finding the couch in-store to checking in on the day of the delivery. Thank you Evan!!!

Scotty did a great job!

Ron was so helpful and attentive and he set us up for a successful experience in the store, thank you ron, you have shown me there truly is good in this world, you were so kind in your approach and very accepting and accommodating of our needs, if i was your boss i would give you a raise ASAP.

Doreen (Wesley Chapel store) was very helpful and friendly. Ordered just what we were looking for!

Tony was great! Really was super helpful answering all of our questions. Highly recommend him.

Mavic was wonderful, 5/5 stars! She made the experience very pleasant.

Mavic is the best and reason we bought furniture from your store.very helpful

Mavic was absolutely wonderful. She did such a nice job of taking care of us, we sincerely appreciate her. Sammy was also quite a character and very helpful.

Mavic was absolutely fantastic!

Mavic was very informative and very nice. I had an enjoyable time looking and finally purchasing my item.

Julian was patient and fantastic!

Store had a great selection making it hard for my wife and I to choose. Our salesman, John, was very knowledgeable and his level of knowledge surprised us. Any question my wife asked he answered and went in depth with his answers. From general furniture questions to the technical questions about the different styles of mattresses, John exceeded our expectations. First time shopping at Ashley and will not be the last because of John. Thanks for making our shopping easier. Side note, fix the AC as the store was very hot and I only gave you 5 stars because of John.

Great store and nice sales people. Doreen was very professional and helpful. Great selection

Jax was extremely professional and helpful!

Jax was GREAT‼️‼️‼️ I'll definitely be back very soon🙌

Very happy working with Mike from the Wesley Chapel Ashley’s! Was very helpful, answered all our questions and got us a great rate!

Great customer service and furniture. Excited to get the items home.

Very pleasant

We came in for a new living room set and potentially a dining room set. I walked in with a pretty good idea what I wanted for our living room but not quite sure about the dining set. Mike greeted us at the door and showed us all of our options. He was super friendly and listened to what we said we liked/wanted. He helped us find exactly what I wanted for our living room and a pretty great dining room set as well. The prices were fair and the customer service was top notch.

Mike helped us find exactly what we wanted. Best furniture buying experience we've ever had. Thanks again!

Professional and courteous Good price

Ron was very helpful when looking for what we needed! He was not pushy which is refreshing compared to most furniture stores.

I went in to buy two small end tables, they told me I couldn’t pick it up at the store that I had to pay $99 to have it delivered (which was more than the table) or free shipping by June 16 which was about two weeks away - fine. I did this all in store. I called after a week passed from June 16 with no end tables, I received no emails or updates, they told me my new deliver date was September 1st!! Save yourself the headache and go to El Dorado

Hind was our associate in the Wesley Chapel location and she was awesome. She helped us get exactly what we were looking for. Will definitely be back for more furniture in the near future.

Met Paulette as I entered the Ashley Store, She is Truly a Natural, The Best that they Come, Awesome.!

Purchased a couch from here - Mike was awesome! He was new to the store, but was still knowledgeable on products to fit what I was looking for. Very friendly and personable also!

Your salesperson Hind is the best! we have been purchasing furniture from this store because of her, she is very knowledgeable, very helpful and a pleasure to deal with, went in today looking for new recliners and she was able to explain all the details & different features to help us make a decision she has helped us over the years with all our furniture needs, we always look forward to working with her, Thank you Hind for being so kind and building a great relationship with us! She is the reason we come back & reason we direct any in the market for furniture to Ashley & to see Hind! Thanks again Hind! We will see you soon.

Store associate EVAN is extremely patient, kind, professional, & reliable. He made it super easy to shop & decide on what was best for my family & expenses. Thanks so much Evan! I will definitely be back to Ashley’s.

Ron was fantastic, such a fine character. I truly appreciate his energy and his motivation on assisting us with our living-room selection.

Ron was sweet and super helpful.

Mike waters the best sales agent on earth. He was very nice and super awesome to work with. He was very detailed and great to work with.

(Translated by Google) Very good service from a very kind and attentive seller..highly recommended (Original) Muy buena atención de vendedor muy amable y atento ..muy recomendable

(Translated by Google) Very good service..excellent attention from Jon, highly recommended 👍🏻 (Original) Muy buen servicio ..excelente la atención de Jon muy recomendable 👍🏻

i went into Ashley's looking for some new furniture and i was greeted and helped by a very wonderful saleswoman named jaxzira. i couldnt decide at that moment what i wanted to buy but she was very helpful and informed me on many things about the furniture i looked at. i definitely recommend speaking to her when going into Ashley’s!!

Mike was excellent at showing us around. He explained everything to us. Very pleasant. I appreciate the service. You should hire more people like him.

Mike was fantastic to work with. Very helpful, super patient and friendly.

Went to the Wesley chapel store to shop for a living room sectional and had the pleasure to meet Scotty. He was very nice and friendly. He got us our priced matched.

Recently I’ve visited Ashley’s in Wesley chapel and I’ve worked with Jaxzira and she was very kind and helpful and helped me find everything I needed for my new home

Great customer service, Michelle was extremely helpful and patient throughout the whole process of purchasing and making changes to the orders. Definitely recommend this store.

John Santiago was so friendly, professional and knowledgeable when we stopped at Ashley to look at living room sets. I had many questions that he patiently answered and even responded to my texts the next day. He was surely a pleasure to work with. He is definitely an asset to Ashley.

I bought an Ashley mattress and picked it up at the warehouse. Had something to sleep on same day!

Great Service, great prices. Thank you, Mavic, for all your help, you are awesome!

Mavic is so understanding and gives you time to look around without hovering over you. She is very knowledgeable. Prices were great as well. We came in to look and ended up purchasing because of the great deal and service.

Simple and efficient buying experience. Hind was wonderful.

John Santiago is amazing help

Very happy to continue doing business with Ashley Furniture in Wesley Chaple they are very professional and they always make you feel comfortable and welcome

Paid 16K for furniture and the order was delivered on time a month ago but pieces were missing. First mistake, I should have refused the furniture with missing pieces. Scheduled for installation of one of the pieces and had to take a day off from work. When the installer arrived, he didn't have an parts to install!!!! He literally showed up with nothing!!!! He said he was hoping the parts were delivered directly to me. I wasted a day off for Ashley furniture to send someone to install parts but didn't give him anything to install. It's been a month now and some parts have been delivered but were the wrong parts.... The Ashley furniture salesman was absolutely NO help and full of excuses. This is just part of the nightmare we've experienced..... Do not accept furniture that is not complete!!!

I had an amazing experience at Ashley Furniture, thanks to Julian! I was in search of the perfect sleeper couch, and Julian's assistance made all the difference. He patiently guided me through their extensive selection, understanding my needs and preferences. With Julian's expert advice, I found a sleeper couch that not only fits perfectly in my space but is also incredibly comfortable and stylish. Highly recommend visiting Ashley Furniture and asking for Julian for top-notch service and fantastic furniture!

One hour before the store closing my husband and I decided to go wall decor shopping. Upon entering the store saleswoman Hind B. greeted us with professionalism. We were able to walk the showroom floor with ease and leisure. When we found the items we wanted Hind B. not once haggle nor rush us. She provided the best customer service even though it was time for her to go home. Thanks Hind B.

Scotty & Sammy were great!

I had an outstanding experience at Ashley Furniture, thanks to Julian! I was looking for a new dining table, and Julian's assistance was invaluable. He listened carefully to my preferences and guided me through their extensive collection with expertise and patience. With Julian's help, I found the perfect dining table that fits my space and style perfectly. I highly recommend visiting Ashley Furniture and seeking out Julian for exceptional service and quality furniture!

Mike was great - very patient and took good care of us!

Julian at the Ashley Furniture Store in Wesley Chapel provided outstanding service! From the moment I walked in, he was attentive, patient, and extremely knowledgeable. Julian made great recommendations that suited my style and budget perfectly. His professionalism and friendly demeanor made the shopping experience a pleasure. If you need quality furniture and exceptional service, ask for Julian. He made my visit fantastic!

I had an exceptional experience at Ashley Furniture, all thanks to Julian! I was in the market for a new bedroom set and bed, and Julian's expertise made the process seamless and enjoyable. He took the time to understand my style preferences and needs, guiding me through their impressive selection with patience and genuine care. Thanks to Julian, I found the perfect bedroom set that has transformed my space. Highly recommend visiting Ashley Furniture and asking for Julian if you want top-notch service and fantastic furniture!

I had an incredible experience at the Ashley Furniture Store in Wesley Chapel, all thanks to Julian! He was exceptionally friendly, knowledgeable, and attentive. Julian took the time to understand my needs and guided me to the perfect pieces for my home. His expert advice and genuine enthusiasm made the entire process enjoyable and stress-free. If you're looking for top-notch service and quality furniture, I highly recommend asking for Julian. He truly is the best!

Didn't find what we wanted.

⭐⭐⭐⭐⭐ I had an incredible experience at Ashley Furniture, all thanks to my sales associate, Julian. Even though I wasn't planning to make a purchase today and need to wait six months until I move in, Julian was exceptionally nice and helpful. He took the time to understand my needs and preferences, patiently showing me different options without any pressure to buy. What really impressed me was that he created a personalized cart for me to make my future shopping easier when I'm ready to purchase. Julian's professionalism and customer service are top-notch. I can't wait to come back and complete my purchase!

This is a nice store. Brightly lit and lots of merchandise. Matthew helped me find the right piece of furniture. Quick and easy service.

Absolutely had a great experience at Ashley furniture. Mike was super helpful with helping us find the couch we have been looking at online and was able to help us look at various ways we can build the couch so it fits our needs. Mike had excellent customer service and is super personable. 5 stars!!!!

Ashley Furniture design consultant, Mavic Delos Santos provided exceptional support and service. If you are in the Wesley Chapel area, please contact Mavic for your luxury furniture needs. She is very knowledgeable, customer focused and will provide you with a great experience. She will not disappoint you and your family 🙏🏽

We were very pleased with our search at the Ashley Store. Our salesperson was very kind and helpful. The only problem I encountered is the enormous fee for delivery!

Awesome sales team - Worked well with up and did not pressure us too much! They Earned my business as a loyal customer!

Scotty was very helpful!

My husband and I had such a great time shopping with Paulette. She was so easy going and knowledgeable. Will be coming back to see her for all our furniture needs.

Scott olson was really awesome! Made the whole process very easy and great!

Super wonderful experience, staff was very helpful. I showed up first thing in the morning and they are ready to assist me with no problems. I would definitely shop there again.

Tony was great to work with. He helped us find just the sofa and dining chairs we were looking for at the right price. He was very helpful and attentive without being pushy. Thank you, Tony, for a pleasant shopping experience!

Paulette was amazing! Super patient with me and very kind. She took the time to really work with me on what would work in my space.

Poor experience overall. Had to wait at least 2 months before receiving my furniture and no apologies were made for the inconvenience. Will not shop for major purchase again

I especially appreciate the soft touch sales approach. All kinds of helpful with no pressure. Many thanks to Julian and James.

Needed a dinette set but was experiencing differences with my wife on when and what to buy. Took me several visits to the store before deciding, but each time Naba the sales associate was extremely patient and kind. Made the right choice of product, store, and associate.

John answered all our questions and was very helpful the entire time. It never felt like a sale, he was just there to help.

We always have a great experience with Mavic. She is absolutely lovely and very patient with us. She does not crowd us or hover which we greatly appreciate . She is always positive and smiling too!! Wel love working with her.

Don't buy from this store. We bought furniture that the salesperson assured us was perfect for homes with kids and pets, claiming it was super easy to clean. These were all lies just to make a sale. We paid for delivery, but the furniture arrived in deplorable condition: ripped, crooked, and stained. We called customer service, who sent a technician to fix the brand-new furniture. The technician agreed that the material was not stain-resistant. Despite multiple calls to customer service and the store, no solution has been offered. We paid over $4600 and all we ask is to be able to reselect furniture that is actually stain-resistant, but all we get is rude responses .

Tiffany was great! Super helpful & patient. If we need anymore furniture, we will definitely ask for her.

Mavic Delos Santos was Great! Mavic was always smiling, new her product and finished all the paperwork in record time. Great experience!! thank you!

John Santiago help you right, good people.

Everyone always friendly. I always manage to find what I need and or want at Ashley. Mavic Delos Santos helped us this time. She was so sweet and took care of us in a timely professional fashion, yet just a great personality. Thank you Mavic for your help!

We had a great experience purchasing living room furniture here! Paulette helped us and was absolutely amazing to work with. She helped us with sizing, layout and ideas. We are so excited for our new set!

It's my first time to buy from Ashley furniture i am impressed with the quality and the price specially the customer service they have. My agent is very nice and very helpful. The financing processes are easy and very fast. I really recommend the store in wesley chapel. Thank you and I will come back soon to buy more.

I've come to this location a few times, and I've had nothing but a good time with John, shoutout to him!

Super helpful and informative! Got a good deal on the perfect sectional!

Naba is awesome! She was very helpful, professional, and informative. We enjoyed working with her and we are happy with our furniture purchase.

My mother recently purchased a bed from Ashley's Furniture in Wesley Chapel. John Santiago was our amazing sales representative. Because my mother has limited mobility, trying out beds was a challenge. Mr. Santiago was patient and listened to what features my Mother needed from her new bed. After trying several, she found the perfect one. We were very pleased with our shopping experience and especially the sale price. I would recommend Ashley's Furniture to anyone looking for new furniture. We were also very pleased to learn of Ashley's Furniture program "Hope to Dream" - which donates a mattress to a child in need for every mattress purchased.

Hind was very helpful! Especially since I am so indecisive.

Good quality products

Mavic Delos Santos was very helpful. Awesome person!!

My family and I had a fantastic experience at Ashley furniture thanks to John. He helped us pick bedrooms sets, mattresses and Sofas. He was patient and kind.

Genaro was very helpful and pleasant to work with. I would recommend him to help anyone buy their furniture!

Nichelle was a huge help in finding just the right pieces for my mother-in-law. She was very knowledgeable, and a pleasure to work with.

Ron was a great associate.

John was great. No pressure and gave me time to decide. Great experience working with him. I will be back!

Super happy! We are returning customers of Paulette! She knows exactly how to help her customers get what they want!

Hind was very helpful.

GENARO was excellent with his customer service. He took the time to find what I wanted and answered all my questions!! May purchase in the next week!!

Evan’s good male sale he help us a lot my visit was wonderful

Paulette was great! She helped us to find the right fit furniture for our home. She was very knowledgeable, friendly and a pleasure to do business with.

Excellent service by seller John Santiago and excellent delivery service. We love our new furniture.

April 15th, we walked in to buy a bedroom set and walked out with 3-bedroom sets, adjustable electric bed frame and some décor pieces. Upmost attention when it comes to selling. Salesman Genaro did his “job” however later in the process failed to follow up on two different occasions. April 26th the day of the delivery, main bedroom set dresser bottom drawers are not shutting all the way, so we created a ticket before the delivery crew left. Once all the mess got cleaned up and settling in, we noticed a) we ordered the wrong size bed frame (and this is completely on us), b)there is a crack on one of the nightstands with the main bedroom sets, c)the other nightstand’s light is not working and d)there is a scratch on one of the drawers of the secondary bedroom sets dresser. Called the very next day trying to reach the location MULTIPLE TIMES and the sales rep. had no luck what-so-ever. The following day took time off to make it in the location to report the issues. Tickets were created. 09223253, 09223282, 09223313, 09218929. We were told there is an approval process for setting up an exchange of the bed frame but once the approval is received either the location or the customer service will call. All kosher, up to here. Well, we started to receive picture request emails for tickets where ASHLEY completely fails to attach a ticket number to each request. So, we are receiving picture request emails (multiple of these emails) not knowing which of the issues to address. I mean there is absolutely no indication of what ticket or product is being referred to. After getting off of the phone with a rep, we uploaded everything into one ticket and set up the technician date. Tech comes in, absolutely has no idea of any other issues yet he is only there for the "drawers not shutting". He kindly addresses the scratch on the shelf by ordering a replacement shelf (which we still have not received), states nightstand crack is not fixable, and “fixes” the drawers that were not shutting. Well fix is probably not the word I would use… Yes, the drawers are now “closing” but the whole thing is crooked and not soft closing at all and when mentioned to him that the drawers are all crooked… Listen to this carefully, we were suggested to put the HEAVIER CLOTHES ON LEFT SIDE of the drawer to fix the drawers crookedness *I KID YOU NOT* this is what we were told by the technician. He also said, while attempting to fix it “whoever put this together did not put it together correctly”. After we mentioned our dissatisfaction with the repair. He said he will put it in the notes, and someone will be in touch with us. We received confirmation of the drawer replacement order being processed shortly after. But no calls regarding the crack on the nightstand, and/or the crooked drawers. Well, a week passes by, I call in to check on the repairs just to find out the tickets were closed and that if anything they can send another technician. I have asked for the replacement of both products, the nightstand and the dresser so tickets were reopened. A week later, STILL NO RESPONSE. And there is STILL NO RESPONSE ON THE BED FRAME REPLACEMENT since April 28th! Today is May 13th.

Scotty Olson was very helpful i appreciate all his help

Had a very positive experience at the Wesley Chapel store thanks to advisor Ron A. My wife and I wanted some new living room furniture. Through a few questions, he narrowed in on what we wanted in style, function and color. He then showed us floor examples and answered questions on specific types. We have made other purchases at this store and will be back again.

Ask for Tiffany ... she listened to our needs, was very knowledgeable and genuinely did her best to accommodate us . Great experience!

I had a wonderful experience at Ashley's furniture, my sales man Genero was very helpful and informative. I will definitely make Ashley's my furniture store

Great sales man very helpful feel like dealing with friend give me discount without asking

We were greeted by Paulette. Very pleasant and pointed us in the right direction. She gave us time alone to shop with no one over our shoulder. Very professional and knowledgeable. Will definitely ask for her when we shop again.

Hind was very helpful in helping us find a past order to purchase another side table. Very pleasant and accommodating.

We have bought a few items from here over the last few years and the service at the store has always been great. Most recently we bought a couple of new couches for the house to replace our old ones, new bedroom furniture for my daughter's room, and a mattress. We worked with Tiffany and she has been great.

Hind is amazing. My second big purchase from her and once again she did not disappoint. Kind patient . She did not rush me. AMAZING!!

Genaro was extremely helpful and patient with me, excellent experience!!

Tiffany was really nice and helpful. She didn't hover and let ua look freely but kept checking on us to see if we have questions. Great customer service!

Our salesperson Mavic was so helpful, courtesy and friendly. She took her time showing us exactly what we asked for. We came in with specific goals and Mavic helped us find every piece for our goals. We will definitely return and request Magic’s help at our Wesley Chapel Ashley furniture store.

I had been searching online for 2 weeks not finding what I wanted in my price range. Decided to go in the store with my 2 yr old twins and mother. Scotty was absolutely amazing. He ran all over the store while we made up our mind. He worked his magic and we ended up with a living room set and a dining room set. He ensured it was as quick as possible and interacted with my boys as they were getting antsy. I'll continue to be an Ashley lifer.

Doreen was very helpful

Not good enough they are so unprofessional and they didn’t want to hear what do you have to said

I wish I could give them a zero. We ordered some furniture and then we ordered need slats. The delivery person told us the slats works not fit. He had a terrible attitude. And then we tried to return the slats and we're given a huge run around. Terrible terrible terrible customer service. I will never but another thing from Ashley

Paulette Is who helped us to find our furniture She is an absolutely great, real professional welcoming & warm person Whoever wants to shop in this great store ask for Paulette

Ron Ambroise Wonderful customer service! Explained, in detail, options, mattresses. Directed me to what I wanted to see. Patient and friendly! I look forward to buying my next Ashely sectional with him, as well. Ashley Furniture is a great place to shop!

Doreen was a dream to work with! We came in asking for a discontinued item and walked out with something better!

Sales agent was very helpful, courteous and friendly. Very pleasant customer service. Thank you

Doreen was amazing. Fast process. Very friendly.

Scotty was a Amazon salesman we bought couch and rug and he made everything simple and the books here are nice

Sales person was Scotty, he was very friendly and assisted us with our dining set purchase. This is our second large purchase at this furniture store. Your styles and selections are modern and really good…quick and simple, hassle-free checkout process

Went into this store the other day with my mother and John was helping her and I. He helped us pick out a very nice recliner chair, and pointed out the perfect gaming desk for me. He was very knowledgeable about all of the furniture he showed us and gave us very great customer service.

(Translated by Google) Excellent atention (Original) Muy buena atención

Best of the best, nicest service.Really enjoyed your service.

Hind was amazing! So easy to work with and had a pleasant demeanor.

Hind was truly wonderful to work with. She provided guidance without pressure. Thank you Hind for all your help as I made my decision!

Ms. Paulette and Ms. Linda were AMAZING!!! Polite, welcoming, fun, knowledgeable, etc. Ms. Paulette helped me realize that I wasn’t getting a good nights rest and helped me find the PERFECT mattress. She is truly a sleep expert!

Our experience with Hind was amazing. She was very patient with us and answered all of our questions. She made us feel right at home. I will definitely come back and buy from her.

I ordered a lamp from you store (address: 26222 Golden Maple Loop Wesley Chapel, FL 33543)on April 29th. The lamp I got a lot of scratches on it. I need to return the lamp to the store within three days before I can replace it. A very unpleasant shopping experience!!!

Linda was great to work with. Very helpful and informative.

I visited the beautiful Ashley furniture wesley chapel store looking to furnish my new home and Hind was my sale's consultant my shopping experience with Hind was amazing she's professional informative and very kind... she took me around and made the process so easy !! A huge thanks to Hind she is an asset to Ashley furniture.

We just moved to Florida. We had never looked into Ashely furniture. At arrival we were welcomed and helped by John Santiago. Incredible customer service and knowledgeable. We will definitely be back!

Hind was very knowledgeable, extremely helpful and so kind. Ashley show room looks beautiful. Definitely recommend asking for Hind!!!👍

If you want good customer service and not feel discriminated against when you go to Ashley Furniture Wesley Chapel, don’t go to the salewoman, Hind Bouyadi. Had the most horrible experience yesterday, 4/29/24. After spending about 7 grand earlier in the month. My wife and I went back to buy another chair to go with our living room set we bought two weeks prior from the same store. Upon arrival we were greeted by Hind. We told her what we were looking for, she immediately became very “short” with us, then stepped away and told us she would be back, moments later i observed with another couple, and after 25 minutes, she never returned to us. As a man of color, I have to admit, I was very offended by this, however Linda Fox, another saleswoman, saw my frustration and began to help us and was very professional and polite with us. Ashley furniture is a great place to shop for quality furniture however I’m sure Ms. Bouyadi’s behavior isn’t the standard for employees at Ashley, nevertheless it should be noted that every customer should be treated equally, regardless of the amount of money a person spends, the color of their skin, or whatever culture you come from. There’s no place for that type behavior in business, especially in 2024. Very disappointed by this!

The saleswoman was very knowledgeable and professional and she helped us in making a great selection. Sorry we forgot her name. The whole transaction took about five minutes. Thanks.

Found the best living room set and Doreen was great to work with. Doreen answered all my questions, was patient with my selections and a true pleasure to work with. Ty sooo much Doreen!!

This was our first purchase with Ashley Furniture, Wesley Chapel and left us impressed by their extensive furniture collection. We were so happy to see that our favorite sales associate, Hind was working there. Having served us for numerous years at a different furniture store, seeing her at this new location filled us with confidence that once again, Hind would cater to our needs impeccably. Her extensive knowledge, professionalism, and unwavering honesty towards her clients exemplify the essence of outstanding customer service. Without a doubt, she stands as the highest level of excellence. Should the need arise for another purchase, we will come to Ashley Furniture again and go see our friend Hind! Thank you for all of your help Hind!

Scott was awesome!

Thanks to John Santiago for his help. John was awesome since the moment we walked into the store. He was professional, very informative and super helpful. He treated us like family since the moment we walked in making our shopping experience a non stressful one. I would definitely recommend him and this store location. The entire staff here is great and knowledgeable.

Thanks to Michael for the smooth service. He understood exactly what I wanted and sold me a great dresser. Very friendly and enthusiastic worker. Recommend shopping here

We are very happy for the service provided by Genaro. He is a detail oriented person and explained us all the details. Thank you so much for explaining about the tempur pedic and the benefits for having it. Definitely, we are going to visit again for their service.

Terrible service they will not answer their phones! I am 50 miles away & I have to drive there to ask a question??

Genaro helped us with excellent service!

Género is extremely knowledgeable, friendly, and helped us a great deal with our purchase. Highly recommended!

John was awesome!

John S. was extremely helpful and professional.

A huge thank you to Naba for such a positive shopping experience! Thank you for being so patient, kind, and even helping us move chairs around to different tables so we could make the best decision! Your customer service is amazing, you are so amicable, lovely to talk to and super informative! You really helped us walk through the buying process confidently and we are so thankful!!! A big thank you to James as well for helping us with our purchase, we’re so happy with our new chairs and we’re grateful for a great experience at Ashley’s!

Went in undecided & Genaro helped me on what I need. Thanks !!!

Very nice and knowledgeable. Very quick service.

I worked with Mavic recently on a furniture purchase. Loved how she gave me the space needed to browse privately but was close enough to answer my questions.

John Santiago was a very knowledgeable and kind salesman. He was extremely patient and spent about 2 hours helping us get the right look for our home. We will definitely recommend him to anyone.

Cheap overprice and it's not truly made in turtle Island

This is a long story. On APRIL 3, we ordered new bedroom furniture, including independent adjustable (head & foot) mattresses for each of us from #Ashleyfurniture in Wesley Chapel Florida. The bedframe and mattresses were delivered on APRIL 5. Immediately the delivery/assembly guy advised us the storage footboard would not work with the adjustable mattresses. We called the store and the sales manager insisted it would. The delivery guy stood there shaking his head and said something would break. We trusted the delivery guy who told us a standard footboard, not the one with drawers, would work. They had to take the headboard, footboard and side rails back to the warehouse and order a new set with standard footboard. On APRIL6, we went to the store to make certain the standard footboard, headboard & side rails were ordered. There was no manager in the store. The woman in Customer Service at #ashleyfurniture advised us the warehouse had not yet returned the items delivered to us on the system so she would be unable to place the order until the warehouse returned the others. She promised she would reorder immediately after she saw the return on the system. A FEW DAYS BEFORE APRIL 16, We received a call from #ashleyfurniture telling us there was a discussion between the store and the warehouse and it was agreed the storage footboard would work with the adjustable mattresses. We agreed to take delivery of the storage footboard. On APRIL 16, the bed, with storage footboard was delivered and assembled. Also delivered was our lanai furniture. As they were assembling the lanai furniture, we tried to open the footboard drawers. They wouldn't budge. So, for the second time, the headboard, footboard & side rails were returned. On APRIL 19 the third #ashleyfurniture delivery was made. HOWEVER, this time, some of the pieces had two hooks and others only had one slot for the hooks so, GUESS WHAT??? For the 3rd time, the parts were returned. DURING THIS ENTIRE FIASCO, NOT ONE PERSON FROM #ashleyfurniture in Wesley Chapel Florida proactively reached out to apologize. On APRIL 20, we went to #ashleyfurniture and finally were able to speak to a manager who apologized and offered gift cards so we could purchase "accent pillows or something". Whoop-di-freaking-do. We had already tipped 6 delivery guys $20.00 each. She personally placed the order. Today, the 4th delivery was made (and another $40.00 tip made- all of the delivery guys were careful, respectful and knowledgeable). The parts appear to be correct but we are, rightfully so, i believe, skeptical. LET US PRAY. "Would not recommend #Ashleyfurniture Wesley Chapel Florida."

Mavic is wonderful, caring, patient, and knows the products well.

Ashley Furniture ~ The Sales Representative was very helpful and accommodating. We received an excellent service. We are surely going back there if we need more pieces of furniture.

Ashley Furniture Wesley Chapel Fl Advisor John Santiago and manager James went above and beyond to make us satisfied customers. It was a pleasure buying from him! Ashley stands behind their furniture always . We were very happy with how they solved our problem. John Santiago is a great advisor who never pressured us only showed us our options.Thank you for the great experience! We love our furniture!!!

Paulette was so kind and helpful in her assistance. Her expertise in design was so appreciated!

Nada was wonderful. She never pushed us to buy anything which is what drew us to her from the moment we walked in. She allowed us to look around for a while before asking if we could use her help which we did. She gave options, explained the quality when asked, and was so very patience with our indecisiveness. We will return to Ashley’s for future purchases and ask for her to assist us. Thanks again!

Mavic was an amazing salesperson in assisting my family with our dining room set. She’s super patient and a very sweet lady! We’re glad we purchased with her.

(Translated by Google) Mr. Genaro's attention was excellent and very professional, and he helped me get what I needed. Thank you (Original) El señor Genaro su atencion fue excelente y muy profesional, y me ayudo a conseguir lo que necesitaba. Gracias

Very helpful!

Mavic was very helpful!

Mavic was an excellent sales-woman. Very friendly and knowledgeable and knew what i was looking for. And the transaction was easy from payment to delivery setup. Great overall experience.

This was a good shopping and buying experience. Our salesperson Doreen Brown was very helpful, friendly, polite and patient, with perfect knowledge about all of the merchandises. We were able to buy our furniture without any pressure.

Luna was so great! She assisted me and helped me find the perfect bed for me and my husband

We purchased a Full size mattress, mattress cover and bedframe all with the help and patience of Naba at the Wesley Chapel, FL. Ashley store.She was fantastic!Great home quality furnishings at a reasonable price.I would recommend them anyone.Ask for Naba she will give you all the options!!!Dan and Julie (the Synchrony Bank issue customers that Naba and Jennifer helped us navigate through).04-19-24

Awesome customer service.

Tiffany made the entire process of buying my new couch so much easier! 5/5 experience all around

Scotty was outstanding while addressing my wife’s furniture needs! What a great asset he is to your team! I will be back to buy more from him in the near future!

My shopping experience at Ashley Furniture was wonderful. I worked with Nichelle and highly recommend you ask for her if you shop at the Wesley Chapel store. Nichelle was very knowledgeable and she made shopping for furniture fun. She's a warm and friendly lady and I felt like I've known her forever!

The Salesperson "Cole" and Customer Service Rep "Alexis" are both extremely good at their jobs. Ashley Furniture should be proud to have them as part of their team in Wesley Chapel.

Santiago was excellent, he helped us and understood what we needed. We appreciate it. Thank you. We bought everything to equip our new house.

Great customer and beautiful furniture! Thank you Mavic!

They were awesome! Maria was great!

John Santiago and Naba were extremely helpful, I will be forever thankful with John for his help and guidance on choosing the right furniture for my home.

I had a very good experience at Ashley Furniture today. With the help and professionalism of John Santiago all went as I had hoped.

John was very patient and helpful. I only got lamps, but the service was great!

Pauletta is your girl! Loved her from the moment we arrived. Not pushy - very helpful and knows her product.

Sanita was patient, diligent and thorough

The store was huge! If it wasn't for Sanita I don't think I would be able to leave as quickly as I did. I cannot wait for my pieces of furniture to come.

Nichelle was wonderful. She was very knockout the furniture. She is very professional, warm and friendly. I would recommend anyone that needs furniture to ask for Nichelle if you go to the Wesley Chapel Ashley Furniture store.

Paulette was amazing! She was very patient and helpful! I had tons of questions and she was able to answer everyone.

Today was my first day ever at an Ashely’s and I’ll definitely be back! Jaxiera showed me around the store and helped me decide on my next mattress! She’s very information and so nice! Thank you Jaxiera!!!

Jaxira is very friendly and attentive..customer service skills 10/10 I would recommend anyone to go and see her when they want to buy some furniture

MR. Scott was wonderful to us , very patient and answered all of our questions. Definitely will come back if I have to.

Luna was hands down the best sales person there. Made the interaction super easy and was really friendly! Gave great advice and was pleasant to deal with! Would highly recommend Luna!

Mavic was super helpful, will definitely return for all our future needs.

Mavic was very helpful. Thank you!

Luna was very helpful, friendly and knowledgeable in aiding us in our furniture purchase.

John was great to work with! We didn't feel rushed, and he took the time to make sure we had the best furniture fit for our house! Would definitely recommend!

John was very helpful. He walked all over the store helping us find the perfect couch for us.

Nichelle is on top of it and super friendly, easy to talk to and knows what she's talking about. I recommend her to anyone looking for a sweet and honest Sales associate.

Nichelle was very helpful with my friends family.

Jaxira helped me pick out the perfect living room set for my moms NEW house. She was very attentive and took time to make sure I was completely satisfied with my purchase. Thank you so much

Doreen was great to work with. We bought from her on our second visit. Never pushy but very helpful. Made sure we were going to be happy with our purchase.

Went in looking for furniture. Went out with everything I needed while keeping everything at a fair price. Thank you Doreen Brown.

****BUYER BEWARE **** How are the Google ratings so high for this awful business? The BBB ratings are horrible.They don't stand behind the products they sell. When you expect to get what you picked out from the store and paid big money for but you get less than par product they don't care. Soft and comfy -vs- stiff and hard as a rock. Never buying from Ashley Furniture EVER again. I will tell as many people as I can including family, friends and every social media outlet available. You messed with the wrong family!

We worked with Sanita and she was wonderful! She was very knowledgeable and made the shopping experience stress-free!

Linda, with the sales team was excellent, made the process of purchasing our new living room, set a breeze

Sanita was such a great help to help us find everything we needed and was very nice!

Excellent service provided by john , business very very well explained! 100% Recommend

Neba was very courteous and helpful in assisting us with our purchase.

Needed a double recliner sofa. Called and talked to Mavic and other than she is the sweetest person, she sent picts and I came a few hours later and got. Highly recommend her.

Excellent experience at Wesley Chapel Ashley Furniture! Hind was a very knowledgeable, professional, and friendly sales associate. She has excellent customer service skills and we look forward to our next purchase!

Excellent service from Mavic. She is an amazing salesperson and extremely helpful. Highly recommend working with her.

Everyone was friendly n Evan was Awesome! Had a great shopping experience!

I had such a great experience with purchasing a sectional sofa at Ashley Furniture in Wesley Chapel. Tiffany was the sales associate who assisted me - she went above and beyond to help me find something that checked all my boxes. She was incredibly professional but also gave me great advice with how to choose the right sofa. The showroom is also very clean, and they had plenty of options. Highly recommend.

Linda Fox was very helpful and patient with my mom and I while helping us look for the best sofa for my mom. It was a pleasant experience without any pressure. Linda was a joy to work with! Ashley is the only store where I shop for furniture.

"Wonderful place to shop for any trend of furniture. The sales people are not pushy and listen to your needs. Paulette Needom is great with giving my wife and I information regarding every product in the store . I highly recommended this specific Ashley’s store if you’re interested into looking for new furniture”

I had the best experience with Miss Paulette. She was very attentive, understanding, and very knowledgeable in her work. I really appreciate her having so much patience with my husband and I. She educated us on different quality of mattresses. Her entire aura was a light and amazing.

Sanita offered us a pleasant shopping experience on our return visit. Very accommodating in negotiating the terms of our sale. Highly recommend😊

Had a wonderful experience today with Paulette. She helped me see my vision in a very cohesive way to put my ideas together for my home layout and my new furniture. Thank you. I’m looking forward to seeing how we finish up the purchase together.

Mavic is an awesome individual and I truly enjoyed working with her!

Love this store! Nice layout and friendly staff. I’ve always been taken care by Scotty, he’s amazing and never rushes you to make a purchase nor take something you might regret! Thanks to Scotty and the Wesley Chapel team for making my visits pleasant and welcoming!

Ron Ambroise was excellent the way he help me with everything

The young man that took care of us was amazing. Very personable and took his time with us.

Scotty was awesome!! He helped us find the perfect couch to fit into our new home!

Scotty is the MAN! Super helpful and professional.

Linda is a very good salesperson. We will recommend our family and friends.

Sanita was a true professional and made this major purchase a smooth and flawless process!!!

I cant believe I have to come here to express how stressed and frustrated i am. I have been shopping at Ashley store for almost 9yrs now and never been so disappointed until today. I had an accident with the coffee table and it broke off but luckily my minor’s who were playing closeby were safe and not hurt. I somehow managed to drag the broken pieces to garage so no kids can get more hurt. Later I called customer service and they confirmed for an exchange but never had I ever experienced to return the broken piece to get a new piece. Since the nails were coming off the table, I disposed the table and to my utmost nightmare I had been put through so much anxiety for $200 worth of coffee broken table to be returned in order to have a new delivery. Please be mindful it was only 2 months I brought $10,000 worth of furniture from the store for my new house. And this what I get in return!! Not just u guys have lost 10 yr old customer but also a dignity. Being pregnant this is so much on me and i am done with this store!! Plsss dont buy any stuff from Ashley store..

The only issue I had was they charged my daughter way more for her delivery and protection plan then they did me.

Great service on the first purchase, completely opposite on the second. Customer service after the sale leaves much to be desired. I was double charged (On a 2K purchase) and still have not been made whole. The manager at the store along with the sales people have all been polite and tried to resolve the situation, but the corporate policies prevent them from being able to make things right. Just one issue that should never happen, if the corporate office provides a "chat" space to answer customer problems or complaints, maybe you should hire someone to answer those questions. Three and a half hours with no response is unacceptable under any circumstances. Just shut it off- you piss people off when you offer a service and then don't follow up. I won't be purchasing from your company again because I don't trust you to correct your own mistakes.

*** BUYER BEWARE*** I had a terrible experience with Ashley Furniture at their Wesley Chapel location. Not only did they provide false information about their products, but their customer service was abysmal. It's a shame to see military service members wasting their hard-earned money here. Buyers beware, as you're likely to encounter deceptive practices and subpar quality. Avoid Ashley Furniture at all costs. Adding insult to injury, Ashley Furniture's insurance is an absolute rip-off. Don't fall for it! Their claims department is utterly useless, reverting back to the store instead of actually assisting customers with their issues. Save yourself the headache and avoid purchasing their insurance altogether. It's just another way they take advantage of unsuspecting customers. It's no wonder Ashley Furniture has faced class-action lawsuits. With their deceitful practices, poor customer service, and substandard products, it's clear they prioritize profit over customer satisfaction. My experience with them only confirms why so many customers have taken legal action against them. Save yourself the trouble and steer clear of Ashley Furniture. Update -nothing resolved

Associates at the store are incredibly aggressive sales people. Don’t give you enough space to browse and follow you around the store. Store purposefully doesn’t provide WIFI which made pulling up information needed to complete the order impossible as cell service is non existent. When we did need service Luna was quick to help and deliver great service. Because of the lack of WiFi we needed to complete the order on the phone and Luna was not available but was able to have her leader call and complete the order. All of which was completed friendly and efficiently. However while talking to Luna in store we were not advised that the corner piece was on back order which meant the order could not be sent out for over a month. Information that would have been useful during the aggressive sales pitch.

Ordered a couch from Linda a month ago, was told it was in stock. Confirmed delivery with dispatch and two back to back days the couch was not delivered despite having verbal confirmation via phone and emailed confirmation. A woman who was allegedly a dispatch supervisor named Jay was horrendous and should consider a new profession. At this point our sales rep is unresponsive, as is the store, and we have no resolution from dispatch. Don’t shop here. Plenty of other locations and/or furniture options that care. Complete insanity to pay for an item that you do not have and the company not to make it a priority to fix it.

My partner and I had a fantastic experience here! Luna was a tremendous help and assisted us in getting a new sofa (as well as other furniture too). I seriously cannot thank her enough for making the process as seamless and easy as possible!

John is awesome great customer service

This was my second time in the Wesley Chapel store this month. We’ve purchased an entire house worth of furniture and Scotty Olson was an excellent representative for Ashley. He was patient and very helpful. He will always get my business. Thanks Scotty.

Upon moving to Tampa, we discovered Ashley Furniture and were warmly welcomed by Sanita upon entering the store. Her attentive assistance and eagerness to understand our needs truly made our shopping experience exceptional. Sanita's proactive approach, tirelessly guiding us through the showroom and ensuring we found the perfect pieces at the best prices, was commendable. The entire staff exuded friendliness, contributing to our overall satisfaction. We look forward to returning for our future furniture needs, thanks to the outstanding service we received.

Very disappointed on how they handled my most recent purchase ! I purchased a 2000 dollar small sectional that is displayed in the entrance of their store, just a few weeks later the cushion sinks significantly ! Very cheap material… all what they did was send me a a replacement of the inside without the case while their tech told me it will happen again ! One of the sales people in the store got very defensive when I told her what the tech told me and said “ he doesn’t know what he’s talking about “ Very inconsistent and neglectful while spending this much of a price tag !

Customer service is stellar. Our salesman, John Santiago, is extremely knowledgeable of complimentary pieces, sales (most importantly, the end date) and finance options. Even better, his timely response to inquiries and even notifying us of upcoming vacation time so that we’d know his availability. Our new construction home was considerably delayed and frustrating, but his pleasant demeanor and willingness to continue to work with us, shows his commitment to providing superior service.

Found what we wanted

Gave us our space was there for questions. Very helpful explanation of all processes. Hind was extremely knowledgeable and helpful. Will be back to purchase additional furniture in the future. Thank you

Great store, professional staff. Pleased with my new furniture and rug.

Mavic was very helpful and very patient with us. I would highly recommend.

I was greeted by Paulette Coney with a smile immediately upon entering the store. I found out that Paulette is a certified sleep expert. She must be an interior designer - because she amazingly helped me to furnish my entire home. I purchased my living room and bedroom furniture. The bed is extremely comfortable and all of the furniture coordinates amazingly in my home. Thank you so much Paulette. I could not have done this without you and your helpful recommendations. This furniture store is amazing with many options and sales. The men that delivered the furniture did an excellent job! I had an overall wonderful experience at Ashley!

Wonderful selection and great service!

Our sales representative, Hind, was very helpful and a pleasure to do with.

Hind was knowledgeable about the inventory and product. She was pleasant and efficient. I was in and finished quickly

Great service from Hind! Got exactly what we wanted and it was a quick experience.

I love Ashley , easy to chose staff is very professional know what you want, will bring all, you need in the table .Hind was a great person who help choosing staff in less than 30 min amazing , thank you Hind .

I worked with Shannon to buy a living room sofa and lamp for my new house. I was so excited to get it home and put it together - only to find it does not work. I tried everything to fix it. So I called the store to find out about possibly swapping it or to find out if there was something we could do to make it right. Since “all sales are final” they were not willing to help me. They only care until the sale is over. Do yourself a favor and shop online - where you can ALWAYS return something in the case it may arrive broken :( shame on Ashley Furniture

I worked with Shannon to buy a living room sofa and lamp for my new house. I was so excited to get it home and put it together - only to find it does not work. I tried everything to fix it. So I called the store to find out about possibly swapping it or to find out if there was something we could do to make it right. Since “all sales are final” they were not willing to help me. They only care until the sale is over. Do yourself a favor and shop online - where you can ALWAYS return something in the case it may arrive broken :( shame on Ashley Furniture

Went furniture browsing and stopped by Ashley Furniture in Wesley Chapel. Was greeted by Nichelle and James. Let’s just say my confidence level in the quality and ability to furnish my new construction home tripled. Nichelle helped me build a complete theme and vibe for the entire house. I will definitely recommend her to all my colleagues. Thank you for your exceptional service. Your expertise shows and is appreciated!

Great - Evan is great ! We furnished an entire 2 bedroom apartment with him.

Shannon is amazing! Very nice, professional and helpful. Every time we walk into Ashley Furniture all the staff is very welcoming and friendly.

I worked with both Evan and John Santiago. They both were so nice, patient and helpful. They made my furniture purchase experience very easy and pleasant! Thank you gentlemen

Furniture shopping is usually a very stressful and aggravating experience. That was my expectation until I met Mavic, Melanie, and Alexis. The three of them turned my experience into one that I will tell many people. Very accommodating, informative, and free of pressure to buy. I highly recommend Mavic as a salesperson and Melanie and Alexis as an amazing leadership team to support her. Great job all!!!!

Don’t buy cheap furniture our 1 year bed just collapsed because it’s mostly particle board

Paulette was amazing, she knows her inventory and was so helpful! Love her, I will b going back to get her expertise on mattresses!

Shannon quickly understood my needs, including budget, style, flow of colors between rooms, and room dimensions. She showed me their best sales deals, including sofa sets, mattresses and box springs. She also showed me some pieces that would glam up and flow with my other furniture, which I bought too. Shannon didn’t try to upsell me even once and advocated for a discount on my purchases and got it approved. She made me feel at ease through the entire process. She is unequivably the best furniture sales person I’ve ever worked with!

Shannon was very nice , professional and very helpful.

This is our second room we have furnished and we love our sales person Shannon!

Naba was so patient, helpful, and professional!

Very friendly,helpful and professional. Knowledgeable of everything we ask them. We was able to purchase a few items. We give him thumbs up👍👍👍

John was very helpful and I would go back to buy from him anytime! He was very helpful and my son I highly recommend him and now I know why, He was so polite and knew his stuff. Thank you John.

Mavic is awesome!! I always love how helpful she is.

Hind was terrific. She helped my husband and I decide on the style and colors for our new home.

Our salesperson, Ron, did a great job of showing us all the options for the item we requested. He was knowledgeable about the features of the products. He did not try to upsell or pressure us to purchase anything, which was very important to us. We left and shopped elsewhere, but eventually went back to purchase our new sofa from Ashley. We hope owning and using it will be as pleasant an experience as purchasing it.

Patience great personal

Juan was an excellent salesperson, friendly and knowledgeable.

Mavic and HIND were Awesome! Furniture was fabulous. JESUS LOVES YOU! So do I!! Thank u.

Went today to look for a sofa. Juan was very nice and helpful. Told me the areas that I should look but didn’t follow me around so I felt no pressure. When I decided what I wanted, I found him to complete the purchase. That is the kind of shopping experience for me!! Would definitely go back.

My sales person Nichelle who was amazing and very patient with us. Delivery went well ,but my husband accepted the delivery I was at work. Everything was great except the coffee table which is way too big for the space. It is very hard to judge the size at the show room. I called the store and I was told no exchanges or returns. I was told I signed something that said that. The table is way too big I don't understand that policy. So I called my sales person and office. I am waiting for a call back

Easy process and excellent service!

The buying experience was so easy. John Santiago are sales person was a pleasure to work with

Doreen was extremely helpful and knowledgeable making the furniture buying process easy!

Had the pleasure of meeting Miss Paulette today at the Wesley Chapel location. She was instrumental in helping me find what I had seen online. Since I do not live local, she explained that they could not Direct Ship my item but I could drive to the warehouse to pick up my item . She gave me perfect directions to the warehouse. Thank you Miss Paulette for a great experience!

Friendly staff and customer service along with a huge selection of furniture styles to choose from. We love our new leather sofa and chair and hope to have it for years to come.

Naba is an amazimg sales repm Got straight to business, knew exactly what i was looking for. Put no pressure on sale or upsale, I gave her a budget and she stayed with it. Thank you, Junaid Hassan

Great service! Ask for Mavic, she was the best!

Paulette was courteous knowledgeable patient with great follow through….very pleasant to deal with…”keeper”!!!

Sanita has been AMAZING to work with! So personable, easy to work with and just so beyond helpful. She was so much fun! Definitely recommend asking for Sanita when you head to Ashley’s of Wesley Chapel

Great customer service for new couch and recliner. Ashley was able to price match the exact items that we had researched prior to our visit. Will definitely shop here again!!

Had a fantastic experience. Linda was amazing. Not only was she patient and informative, she made furniture shopping fun!!!!

Service was exceptional. Great selection

As of 01/21/2023, I have now had my furniture order canceled five times. I did receive my couch and loveseat late. However, I got a call this past Saturday now saying my recliner chair is not in the warehouse and would take additional time. This will be the last time I shop at Ashley. Word of advice, don’t sell things that you don’t have in stock!!

John Santiago was personable, attentive, patient, friendly and listened to our needs.

Jex was great to work with! She listened to what I was looking for and did a great job helping us find exactly what we were looking for!!! LOVE ASHLEY FURNITURE!!!

If there were zero stars I would pick that. Ordered many items from this store. Was sent a wrong part. Was told, after 5 phone calls, that I had to bring the wrong part to store to exchange. Why did I pay $250 for delivery so that I can turn around and go pick up my own correct part. No refunds of anything. Do NOT buy from this store. Zero customer service.

Naba was great and patient with us. Great customer service. Love the store. Everything was simple and quick.

Had a great experience. First off military discount was appreciated. Found what we wanted on a prior visit but we were waiting to close on a new house. Reached out to rep we saw last round, i let him know what we were looking for, and then we stopped in today. Was in and out in 20 mins. Glad to finally have a deep sitting comfortable couch that’ll sit my whole family.. all while being backed by a name and protection plan I trust. We appreciate you all.

Evan greeted me upon arrival. He was very professional and courteous. I told him what I was looking for and I was immediately taken to the area housing what I desired. After testing a couple of items, I made my selection and checked out in less than 30 minutes total. It was a very pleasant experience. Thank you Evan

Scott was very helpful in my decision making. I was able to evaluate several chair styles before making a choice. The store had a good choice of styles to choose from.

Sales representative was nice, walked us throughout the entire store, and answered all of our questions. She was very helpful.

I received my dresser with no handles. I’m vey disappointed because this is the 3rd bedroom set I purchase with you guys in less than one year and I get a dresser draw with no handles

Efficient, great selection and fair prices

I loved all furnitures and Doreen was amazing!

The place is huge. Very well lit and the lay out is nice. The service rep that helped me was very knowledgeable and polite. They had exactly what I went there for. Plus, she did not try to over sale me on things. I will be going back to purchase some more items.

Ron Was Amazing!!! Great Service!!!

The employees Linda and I don't remember the other girls name they were so helpful I just get a divorce and they helped me out with everything you couldn't ask for nicer people they're definitely a 10 out of 10 I really enjoyed shopping there they were very patient with me

Id like to update my review. As much as Linda was wonderful and we loved her, we have now been rescheduled for our delivery twice and have yet to recieve our furniture after almost a month. So, we will be canceling our order. It would be nice to enjoy the money we spent. Leaving my stars only for Linda. We have had several bad experiences with furniture stores, however we recently went to this Ashley store and were so pleased with the service and comfort of shopping here. Linda was our sales agent and she was beyond wonderful.

Great service!!

Shannon Fish assisted me in purchasing two chairs. She was extremely helpful and patient. I sincerely appreciated her guidance.

Great furniture selection and reasonably priced. Evan was an outstanding sales person. Really cared about what we needed and understood our budget and requirements. Made it a pleasure to shop there.

Everyone was nice and very helpful. From the sales team to the point of delivery team, they made my shopping experience a very pleasant one!!!

Mavic is the best! She always takes time with you and makes sure you only buy what you want. Thank you Mavic!

I was helped by a rep named Sanita in the New Tampa store. She did an outstanding job. I came in 1/1/24 and came back today to purchase. She was cheerful, knowledgeable and explained options to me. Great job on her part.

The sales person was extremely patient and very knowledgeable about all the items we needed. I will definitely ask for her if I ever need more pieces.

Michele was awesome! About the best customer service I have received. She went above and beyond what I expected. She hunted down a side stable to complete our new bedroom and arranged delivery. Exceptional in every way.

Very friendly salespeople and really good prices for what we were looking for. The financing was take care of quickly, delivery date set, and we were out the door. We followed up a few days later to ask some questions about delivery and they returned our call and responded quickly. We were taken care of by Mavic and Ron. Great experience.

Naba was excellent as usual. She got us the best deal she could.

If you are in the market for home furnishings you simply have to go to the Ashley store on SR-54 in Wesley Chapel and ask for Naba. She is a truly an exemplary consultant who not only knows her product line, but the marketplace as well, and has the decorating experience to make the difference.

Tiffany was great to work with!!!

Saleswoman was very knowledgeable about the products, but a bit pushy in trying to get me to buy more. Haven’t received my furniture yet so I can’t comment on the quality.

Salesperson Nichelle was very knowledgeable & personable in our search to find the right mattress. Thankfully with her professional guidance we found the perfect one! We will definitely be back to Ashley for furniture needs! Thanks again!😁

Great selection. Decent pricing. Sales people are order takers. Not impressed with our in store experience at all.

(Translated by Google) Excellent Service and employees attentive to your needs. (Original) Excelente Servicio y empleados atentos a tu necesidad.

Evan was amazing! He let us check stuff out without being on top of us which I really appreciated! Cant wait to get our furniture!

I had an amazing experience at Ashley, yes Ashley. I was looking for decent patio furniture that was also affordable. What I found was not only affordable but an amazing selection of design and manufacturer options at MULTIPLE price points I truly got something that looks like I purchased it from Bassett or Pottery Barn at half the price! The sales staff was also very knowledgeable and their system to ensure every guest has a salesperson to greet them and take care of them during their entire visit simply WORKS! Excellent service and so far Excellent Outdoor Product! The way the economy and prices are today… Thank you Ashley!!! Go see for yourself…

Tiffany Vaccaro was very helpful.

Working with Nichelle was wonderful, showed us different options for cabinets we could use as a liquor cabinet and we found just what we wanted.

One of the parts of the order is missing. I was asked to de assemble all parts and bring it to store and then I will get it reimbursed so that I can place order again. It’s 1 nut which is missing. Issue is with Ashley packaging but I need to bring the stuff to store to get it reimbursed. They do not have a way to send me missing nuts. That’s crazy.

Came back to see John Santiago to buy more furniture. He was just as helpful and friendly this visit. The manager Sammy came over to approve a split delivery at no charge. We are very happy customers.

Evan was very helpful, patient and kind.

Wonderful. Quality furniture at great prices. Juan was patient and helpful. I’ll be back soon for sure.

Beautiful furniture store!!!

I drove over an hour to buy a bedroom set for my son. I knew exactly what I was looking for. Apparently the sales women had made enough money for the day. She pointed me into the direction of the item I was looking for and said she’d be right with me. I stood around watching her help others for about 20 minutes before exiting the store. As I got towards the front of the store she was sitting down at a podium on her phone. At that point she asked if she could help and I said unfortunately we were going somewhere else, due to the lack of help. She then states she looked for us but couldn’t find us. We stood next to the bedroom set we wanted to purchase the entire time.

Mavic DeLos Santos is very professional, friendly, patient and very knowledgeable in her craft.

Awesome sale person

MICHELLE was great. Very helpful and always with a smile

(Translated by Google) Excellent attention from Michelle! (Original) Excelente atención de Michelle!

Mavic was amazing! Super knowledgeable and an awesome personality.

Today my wife and I went to look for a couple of key items we still needed to finish our furniture shopping . Once we entered the doors, Luna greeted us with a warm smile and a soft "welcome in" . She offered her expertise and all of Ashley's services. We ended up purchasing a few things with her help . She made it easy and fun to shop today. We are satisfied with our purchase. Thank you Luna! 👍

Our visit to Ashley Furniture was a comprehensive exploration of diverse furnishings for our home. Ashley, a renowned and popular furniture store, is synonymous with quality, offering an extensive array of items ranging from beds and couches to baby furniture and beyond. During our visit, we were fortunate to have Mavic from Ashley Furniture as our guide. Mavic's expertise and assistance were invaluable as they patiently addressed all our inquiries and provided insightful information about the various furniture sets available. Their knowledge and willingness to help greatly enhanced our shopping experience, ensuring that we left with a clearer understanding of the furniture options that best suited our needs. In the realm of home furnishings, Ashley remains a go-to destination, and Mavic's attentive assistance added a personal touch to our exploration, making our visit both informative and enjoyable.

Our visit to Ashley Furniture was a comprehensive exploration of diverse furnishings for our home. Ashley, a renowned and popular furniture store, is synonymous with quality, offering an extensive array of items ranging from beds and couches to baby furniture and beyond.During our visit, we were fortunate to have Mavic from Ashley Furniture as our guide. Mavic's expertise and assistance were invaluable as they patiently addressed all our inquiries and provided insightful information about the various furniture sets available. Their knowledge and willingness to help greatly enhanced our shopping experience, ensuring that we left with a clearer understanding of the furniture options that best suited our needs.In the realm of home furnishings, Ashley remains a go-to destination, and Mavic's attentive assistance added a personal touch to our exploration, making our visit both informative and enjoyable.

Tiffany is great 😊, she help me to choose my mattress and kind.

(Translated by Google) The service was very good, the staff provided us with excellent service, the seller was very patient and very kind when showing us the options, explaining the advantages of each object (Original) La atención fue muy buena, el personal nos proporcionó un excelente servicio, el vendedor fue muy paciente y muy amable al enseñarnos las opciones, al explicarnos las ventajas de cada objeto

Everyone was very friendly and helpful.

John Reyes has been amazing, he knew what we were looking for and delivered. Thanks for the great communication.

John was really knowledgeable and helped me find the perfect living room set

Service was very prompt on my order.

(Translated by Google) In the store they treated us very well but the men who made the delivery disrespected me in my house, they did not want to assemble the furniture and they left everything lying around unorganized,,,, they left the house yelling at me because they did not want to do their job... (Original) En la tienda nos atendieron muy bien pero los hombres que hicieron la entrega me faltaron el respeto en mi casa, no querían ensamblar los muebles y dejaron todo tirado sin organizar,,,, salieron de casa gritándome porque no querían hacer su trabajo…

Sales associate was very friendly, courteous and knowledgeable. I showed her what I wanted and she knew exactly what I was talking about, exact location and helped me place my order

Wonderful experience. This is the 2nd large home purchase I’ve had to make and wouldn’t go anywhere else. Furniture selection is awesome and Evan my sales associate was fantastic!!!!

My husband and I have been to this location (Wesley Chapel off of the 56) a handful of times to browse. Staff is always very present, friendly and helpful. They usually have things in stock or with reasonable delivery dates. Earlier today, we went in for dining room furniture (chairs this time) and to browse. Doreen helped us this visit. She is very friendly and helpful. Very attentive but also let us browse around the store. We ended up going back to shop with her since we were able to find what we were looking for, we caught it on a great sale and she was a great help. Thanks Doreen!

Paulette was very helpful and friendly. She helped me focus on what I needed.

Linda made the shopping experience wonderful. I was there with one of my special-needs clients, and she really made all of us comfortable and that meant a lot to all of us. I will definitely go back to Ashley‘s furniture. The bonus was the prices were reasonable for quality furniture.

Nereida Mitchell, Customer Service, went out of her way to help me with furniture I bought 4 years ago. She really knows how to represent the Ashley name which is why we buy from Ashley. In addition, Bau Parrish, Warehouse, was also extremely helpful in helping me obtain the item I needed. Thank you to both of them; they are great assets to the Ashley Brand Name!

Paulette is great to work with. She knows the merchandise and helped identify things that go with style we're looking for.

Very friendly

Scottie is a very friendly and helpful salesperson. Enjoyed our visit.

Excellent service

Excellent experience

Linda Fox was a fantastic sales person!

Great selection of furniture. Delivery was partially delivered on scheduled date of delivery. Not very happy about it but still waiting for date for complete delivery.

Very helpful and knew the store. Our salesperson was Doreen

Thoe products all garbage don’t waste your money an the customer service is terrible I spent almost 20 k all garbage