Ashley Store Wesley Chapel, FL

Mavic was amazing and helped us find the perfect couch♥️

Mavic was the best! Go to Ashley and ask for her. She will go above and beyond to help you.

Went in looking for a bedroom set and Sarah helped me find just what I was looking for. She took excellent care of me. She showed me a few selections and helped narrow it down to the best choices for me.

I went into this store, close to closing time. I went in to purchase a sectional for my son and his wife. Newlyweds with a new home and a growing family!! (Proud moment) We knew exactly what we wanted because we looked online first. We were met by salesperson Anthony. He great!! He allowed us to relax on the floor model to be sure this was the feeling they expected. He was very chill and respectful. No pressure for real! In my opinion he went above and beyond with me personally. I was suffering from an ugly and fast growing migraine. He noticed me in discomfort. Spoke softly and as slowly as I needed. And also gave me some relief tips. Which I immediately left the store and tried! It worked!! I was able to sit down and eat a meal with my family that night! So for me, this shopping experience provided more than just furniture! I met an amazing crew. Everyone we came in contact with that night was delightful. I can't recall everyone's name. Steven with the nice voice. Jax with the amazing warm energy. And of course Anthony. They understood the assignment!! 3/14/2026 @8:30pm great service!!

Scotty was amazing and very patient with us. Made for the best experience possible picking out our new look for our new home.

Joe was amazing! His name needs to be bigger on his name tag and the Ashley logo smaller....I already know where I am.

This store has officially furnished our entire house at this point. Sarah was great to work with and helped us find what we were looking for

We arrived at Ashley’s Distribution Center (2998 Broadway Center Blvd, Brandon, FL) right at 10:00 AM when they opened to pick up our order (#707L400914). We were actually the first customers there. Unfortunately, we were told our order had to be manually pulled because the system showed it was not staged for pickup. Despite arriving early and even using the text notification system ahead of time to let them know we were on the way “to minimize waiting time,” we waited over an hour and a half while the order was being located. I’m not sure where the breakdown in communication occurred, but this has been a very disappointing experience. The pickup process clearly did not work as expected, and the wait time was extremely frustrating. As we sat waiting, we considered returning the item and requesting a refund due to the inconvenience.

Our salesman Joseph Hiltz was Amazing. He didn't follow us around after telling him we were just looking, when he met us at the door. He did check on us a couple of times, but wasn't pushy. When we were ready to make a purchase, he was very helpful and courteous. He actually made the process enjoyable. 5 stars for Joe. ⭐⭐⭐⭐⭐ Thank you. Daryl & Linda

Mavic is very professional and her personality is perfect as a trusted advisor.

I had a great experience working with Arta at Ashley Store. She truly puts the customer first and made the entire furniture shopping process easy and stress-free. Arta was professional, kind, and very easy to work with. She took the time to answer my questions and made sure I received the best deal possible. Her service was outstanding, and it’s clear she genuinely cares about her customers. I highly recommend asking for Arta if you visit Ashley Furniture in Wesley Chapel.

Joe had great customer service, knowledgeable about sofa!

Debra was superb in helping us find our furniture. Great customer experience

I came to Ashley Furniture I believe back in Nov/Dec 25 just starting to look for furniture for my apartment that I knew I would be moving into end of Jan 26. I don't remember the first guy that helped me that day but he took his time and didn't make me feel rushed and he wasn't pushy. I had recently purchased a dining set on line e from a sweet lady in Orlando and I believe her entire house was furnished from Ashley, so I was wanting to stay with color theme/collection. I then purchased 2 counter height bar stools that matched my dining set from Ashley in Altamonte. Got moved in and have been trying to find the right livingroom set for.my small 1bdrm/1bth apt. Went to Rooms to Go to look on Saturday 3/7 and had found a nice couch and chair and told the guy I would be back on Sunday. On my way back to Rooms To Go on Sunday, 3/8 I decided to stop.in Ashley once more and the guy that helped me originally was no.longer there and a sweet, very patient guy by the name if Joe helped me out and I found a nicer couch/oversized chair that I liked even better than the one from Rooms to Go and decided then to buy. Joe made it so easy and he was super knowledgeable and quick. Needless to say, I never went back to Rooms to Go. Back in April of 1998 my then Husband of over 25yrs and I had just gotten married and bought a beautiful pine bedroom set from Roo.s To Go and it is still just as nice/sturdy as it was then. But Ashley has better prices and I like the insurance thingy if you buy it and don't use it, they return the same amount back.to you in store credit. Plus the couch/chair will match my Asey furniture dining set already purchased and my decor/carpet already in my apartment

Great experience at Ashley, Wesley Chapel with Bridgette!!!!

Can't be more happier with the two Dreamcloud mattress's we purchased at Ashley Furniture and Gisselle the young sales lady. She knew what she was talking about and was not pushy at all. We are 100% happy with Dreamcloud, we never slept this good in years. The pillows are expensive but now I understand why. So Thank You Ashley & Gisselle. We will be back for new living room set.

A great experience! Salespeople knew exactly where the furniture was that I was looking for. Great discounts with a smooth check out. Best furniture experience I have ever had. Thank you 😊

The Sales Representative, Arta, is a very knowledgeable and friendly employee. She made the hectic choice of selecting a couch from the many on display very easy. Arta should be considered valuable asset for the Ashley Furniture Store company.

Our salesperson, Naba, was excellent. She was knowledgeable and helpful in helping us pick out the perfect recliner. We went to pick up our chair the next day at the warehouse. As requested, we notified the warehouse that we were on our way 30 minutes prior to arrival. We still had to wait approximately 20 minutes for the chair. When we got home and tried to assemble the chair, we discovered that a bolt on the back rest was torqued too much and the head of the bolt snapped off during assembly. It was left like this and therefore our recliner would not recline correctly. This is poor quality and workmanship. My husband and son removed the broken bolt and inserted a new one. This process took about an hour. It was very frustrating!

We went in to purchase a matress for our guest room. Our sales associate John Santiago was extremely helpful and knowledgeable of our options. He was patient and not rushing or forcing the sale. We will request him when making our next purchase and recommend him to anyone who asks!

We had a great experience with Ashley Furniture. Hind was very helpful with are experience.

Hind was exceptional. She met us on the showroom floor and had such a pleasant attitude. No pressure just very helpful! Definitely will purchase from her again.

Brigitte, our sales representative, was amazing!!!! We were in to buy a couch and she helped narrow down our options and helped us find the perfect couch! She really knows how to help you find exactly what you’re looking for! Heidi and Judy Farr

Shopped at Wesley chapel store. The salesperson Ms. Mavic was amazing. She took time to understand our needs and helped us pick the right pieces to put them together. She was very engaging and energetic. Her Store manger Ms. Luna very helpful aswell. Great team.

Debra was very awesome today! Came in to buy a couch and got all our questions answered. She was the perfect level of attentiveness and gave us time to look around the whole store.

This store sold me broken furniture and their drivers refused to take the furniture back with them upon delivery. So, I made a deal with Dorreen Brown and she allowed me to offload their broken furniture into the back of the store where I was told i would receive a credit. Years later, these liars are still reporting it as bought to the Finance Company. DO NOT DO BUSINESS HERE! THEY LIE, STEAL, and ONLY CARE ABOUT YOU PRESALE.

Sarah was amazing!!

Excellent customer service and pricing. So happy with the furniture options and delivery availability. Was in and out quickly, all the staff was helpful, especially Debra.

I am very pleased with delivery time and driver

The sales associates do not have the customers best interest in mind. I went in to buy a new sectional, and the sales team was not transparent about the various purchasing financing options. I was pushed towards the 60 month financing option although I found out a week later that the 60 month financing option meant I paid roughly $1000 more for the same sectional I bought. Their reasoning was “60 month financing is not eligible for any bundles or discounts”. This was never shared at time of sale, and when I asked about it later, I was essentially told “too bad, you did 60 month financing and now that the furniture is delivered, there is nothing we can do”. I’ve spoken to multiple reps and even the store manager - Fernando. The customer service was nonexistent all across the board. I was told by the local Ashley team to contact corporate customer service, yet the corporate customer service team wasn’t helpful either. I will never buy another piece of furniture from Ashley again. They consistently showed that they do have the customers best interests in mind. At the end of the day, I simply wanted transparency and the option to purchase my furniture using whatever financing option works best for me, but their sales team put to top line revenue and/or sales commission above all else. I’d strongly urge other customers to find another furniture store that will provide a reasonable level of transparency in your buying process.

This is the first time that I can say shopping for furniture was a pleasure. No pressure from the sales team, and John Santiago was an absolute master in his craft. He listened to our needs and made perfect recommendations based on these. My wife and I are completely satisfied with the service, pricing, and financing options they had available. This is the first time we shop at Ashley and they have earned our business from now on. Highly recommended!!!

Our furniture shopping at Ashley Store Wesley Chapel was stress-free, exciting and enjoyable. Mavic was very helpful and patient. We love our new furniture. Delivery was on time.

We had a great experience here. Joe was awesome! Very patient and helpful.

Saturday night 8pm, went looking for a single electric couch. Couldn't find one and we ended up at Ashley. Employee Joe instantly assisted us. He found us a couch we were able to afford. Good employees at this place. Polite and friendly to include Fernando.

After two different people told us that we have 72 hrs to return an item, and their model in store not being to scale, they won't return a single piece of furniture that does not fit into the room. Would not recommend Ashley.

Anthony was a great help in allowing me to shop at my leisure while continuing to check in and listen to what I was looking for during my visit. He pointed me in the right direction, helped me measure for accuracy, and sold me a nice piece of furniture.

Mavic was awesome during the purchasing of our furniture. Very friendly and professional. Would highly recommend her. The delivery was quick and easy. The furniture arrived before the expected time frame which was nice.

Scotty is the best. He responded to everything calmly and intelligently, showing great confidence and expertise in the subject matter.

Brigitte was incredibly kind and patient with us while we shopped. She made all the difference, highly recommend asking for her. Great prices, a good selection, clean store. It wasn’t easy with a baby, but we got it done!

The ottoman was damaged , reported it and still monody contacted me

Joe was a patient listener and worked diligently to get us the best deal on a number of pieces. We can't wait to see it in the house!

Paulette was so helpful. She made our experience quick and easy. We recommend this store.

Hind was knowledgable and attentive

My first time at Ashley Store , Wesley Chapel, Florida. I received a warm welcome. The Sales Agent John was alert, professional and courteous. He listened to what I needed and provided Excellent Customer service . I now have become an Ashley Store client. Will refer friends and people to this Store. Beautiful furniture and accessories for the home.

Hind was my sales consultant she was amazing and thorough showed me multiple options in recliners and mattresses ..so happy with my purchase everything was smooth and Hind was professional i will come back and ask for Hind again

Our sales person Brigitte was very patient, helpful and informative. She did an awesome job! The delivery team did a great job as well and were extremely polite and courteous.

Bridget was a great help. Courteous polite and professional. Made my day.

Hind was our sales rep at the Wesley Chapel location and she was excellent! Very informative about the furniture and the mattresses. She made our shopping a true pleasure without being overbearing or pushy! We will be back to shop again.

Very good place Happy dealing with them Doreen went out of her way very good salesperson thank you very very much

Shopped at Ashley Furniture this past week and was lucky enough to be helped by Mavic. She is extremely knowledgeable about all things furniture and financing and we couldn’t be happier with our choice, thanks to Mavic! She walked us around the store showing us specific pieces according to our needs, which we never would have noticed without her help. We will be shopping with Mavic at Ashley again in (hopefully) the very near future.

Mavic made our furniture buying experience amazing! She stuck with us through 3 separate visits to Ashley and couldn’t have been nicer or more helpful. Her knowledge and patience cannot be matched. We will definitely only be buying more furniture from Ashley and Mavic.

Sarah was very welcoming, personable, and informative. She helped us quickly secure the perfect reclining chair for our nursery. We appreciate all of your help Sarah!

Our salesperson Hind was so awesome, professional and knowledgeable. We felt no pressure and she offered us several options for what we were looking for. In the end we found our perfect sectional and Hind got us the best possible deal. We would definitely want to work with her again!! When you come in ask for Hind if you want the best experience.

Mavic was a pleasure to work with and Fernando the store manager was very responsive and knowledgeable. Like all our decisions we have other options but the people make the difference to us. Thank you.

I went to buy a kitchen island and was helped by Mavic an awesome lady she directed me to exactly what i wanted and got me it a little cheaper she was so nice and made me feel at ease and comfortable not pushy but very helpful will definitely deal with her when i go back their furniture is beautiful and very well made the whole experience was quick and stress free thank you Mavic and Ashley furniture

Our sale rep, Doreen Brown in the Lutz, Florida store was amazing. She was patient and provided her personal contact number and email to ask her questions regarding our purchase. Fernando, the store leader, was also very knowledgeable, professional and provided excellent customer service.

DO NOT buy their warranty for stains and damages. We bought our couch from Ashley and when asked to buy the warranty/repair program it sounded great! “If the couch gets a stain someone will come out and clean it for you, and if we can’t get the stain out, we will replace it!” Laughable. False. Our couch is stained. We called and filed a claim. Their solution? Two bottles of fabric cleaner and a towel. Our couch had a button fall off and now has expanded in the area where the button was supposed to secure the cushion. Their solution? We will send you a new button. WHO IS PUTTING IT ON?! Huge scam. Don’t recommend.

We weren't sure of what we wanted and Jaz was very patient and helpful giving us options - no pressure whatsoever. We went home and thought about it, went back a few days later and asked for her, made our decision, and felt good about it.

Elena was really good to work with. She’s just what I want in a sales person. Not somebody that’s too pushy, but not somebody that also doesn’t seem to really care because she clearly does care. And went out of her way to make sure I was liking this and liking that and explaining all the benefits of financing with you versus not; how the delivery went; how the protection plan went. She is who made this sell possible

First we met Jenney and she was amazing. She was also very knowledgeable. She knew what we wanted and didn't push for something else. Our delivery was great.It came at 8:45 and they worked quickly, 20 minutes later we were relaxing onour new sofa bed and 2 chairs and ottoman. I would recommend Ashley furniture as well as Jenny and the 2 delivery men.

My salesperson Brigitte Fairbairn was amazing! I love my new mattress protector.

Sarah was amazing to work with. My elderly parents 87 and 88 went in to look for a lift recliner chair. She was so kind and patient with them. I would highly recommend asking for Sarah when you go in

Very helpful

Fantastic experience at Ashley. Hind, Our sales associate was attentive, honest, and made the whole process seamless. No pressure, just great service. Highly recommend.

Absolutely amazing experience! Mavic was incredibly helpful, patient, and knowledgeable throughout the entire process. She made furniture shopping easy and stress-free. Manager Steven was also outstanding—very professional and made sure everything went smoothly. Great customer service, great quality, and I’m very happy with my purchase. Highly recommend!

Fernando was fantastic! Very polite and did whatever he could to help us and fix the problem! Highly recommend Ashley furniture for all your needs!!

Jeff was great!

This is the third time we’ve used Ashley Furniture in Wesley Chapel, and honestly, we should have learned from the first two experiences. My wife and I were clearly too forgiving. Before purchasing, we called multiple times to confirm we were ordering the correct sleeper sofa for our needs and reconfirmed the delivery date. The delivery date was correct — but the couch delivered was not what we ordered, despite all those confirmations. The delivery team was fantastic and very apologetic, even though this was not their fault at all. The real issue is management and customer service. I attempted to contact a manager several times and was essentially brushed off and never received a call back. To make matters worse, I had to take several hours off work for this delivery. When I called customer service, I was basically told, “too bad, you’ll get the correct one when it comes in,” which they said would probably be Monday. That’s unacceptable considering we have guests arriving this weekend, and now we’re forced to put them in a hotel because of Ashley’s mistake. Ashley Furniture made no effort whatsoever to try to rectify the situation or offer any kind of real solution. At this point, I’m not even surprised — just disappointed that we gave them a third chance.

Mavic, John, and the manager Steven were just amazing! They treated me with respect and so much kindness. The deals they got for me is just amazing and unbelievable and aka unmatched! Very happy customer ❤️

I have not been to Ashley in a long time and first I must say the style and quality have improved significantly. I was very impressed with the selection. This store is also really great and the people are extremely friendly especially Mavic and the manager Steven!

They did a great job getting the price we needed on our nectar beds! They match what was on line ! Great place! We bought a sectional10 years ago lasted through few families added down!Thankx i be back to buy more furniture!

What an absolutely amazing experience! Naba was so sweet and knowledgeable and helped me make quick work of picking my new couch for my new apartment! I have been and will always be loyal to Ashley Furniture and now to Naba!

I had a great experience with Ashley. The service was great and the furniture is top notch. Thank you

Joe was awesome to work with! He was super communicative and truly made what can be a stressful experience- shopping for a new couch- smooth, fun, and easy. We’ll definitely be coming back!

Joe was awesome

Hind was fantastic!! Great customer service and professional service.

Mavic and Fernando are great. Their professionalism and genuine desire to help me find exactly what I’m looking for is greatly appreciated. I highly recommend them! Thank you both!!

Great service,

Hind did an amazing job!! She made our purchase easy!!!

Bridget was very nice and knowledgeable

The stuff is beautiful but to pickup at the warehouse is a total nightmare. $600 for 2 chairs and have to assemble yourself? The security to pick up furniture is like a locked down facility. Wasn’t sure if I was picking up furniture or buying drugs. Too much of a process at that price point. I’ll stay with ikea or step it up to a Haverty’s or something. Not worth it.

Left store with couches table and new mattress I paid 300 for installation but because they dropped shipped the table and end stands they would install. Waste of money disappointed. Was told I would receive call from corporate still waiting on call missed opportunity

Our experience at the Ashley furniture store in Wesley Chapel was amazing! Gisele was fantastic very knowledgeable, very professional, and answered all our questions. She picked up on exactly what we were looking for and took us to the items that we were looking for and explained all the benefits of each one. She was amazing. The whole process was so pleasant and she actually made it fun for us. Making the payment and setting up the delivery schedule was simple and easy and very efficient. We will definitely go back to Ashley furniture for any future needs. I would recommend the store highly to anyone looking for fine furniture.

Ask for Antony he was great!

Joe was very helpful and assisted with our purchase of a new bedroom set

Very nice sales person Brigette and helpful. I liked the store.

We had an amazing experience today with Hind. She was super helpful and informative. We are so excited to enjoy our new bedroom set and mattress!

Very helpful and pleasant. Was very satisfied

Keith was super helpful and professional. Check out was smooth.

Hopelessly in competent in every way. Ordered in store 12.2, told 7 to 10 business days. No delivery as at 12.29. Associate doesn't answer phone and doesn't respond, store number goes to an Indian call center or announces "application error", local store auto phone needs cell phone and can't use order number. Associated forgot to enter phone number. What a useless lot. Never again.

Great service! Would definitely shop here again.

I had a great experience at Ashley’s thanks to Hind, who made the entire process seamless. From the moment I walked in, her energetic and fun personality made the shopping trip truly enjoyable. She was knowledgeable about the inventory, answering every question with ease, and provided helpful recommendations without being pushy. Her courteous demeanor and professionalism were evident throughout, and she managed to get my purchase finalized in record time. If you are looking for an stress-free and efficient shopping experience, I highly recommend asking for her assistance!

I rarely decide to post reviews, however I felt the need to express my gratitude on this visit. I have been managing sales for a very long time, and the level of detail the manager had with educating me on the quality of product was extremely impressive. Not only am I satisfied with the visit and item, but ill also more than likely only shopping at Ashley for furniture. The sales rep was very attentive as well. Her ability to follow up and find us on the sales floor was pretty impressive. Clearly, im aware of sales techniques, however she was patient and did build rapport in an organic manner. The conversation with my wife was genuine and both the manager and the sales rep made the experience worth the wait. The only opportunity is more towards the process. I had to call into Synchrony in order to update my billing address in order for them to ship to my correct location. However the manager did express during earlier conversation that corp does take security more important than other franchises.

The whole experience was great! Hind was our salesperson and she really was helpful. Is Ashley the cheapest? No, but the service we got from Hind was top notch and will go back for our next furniture purchase! 10/10

Best service all year , what a pleasure to encounter this wonderful salesman.

Anthony W. was our sales agent and he made the whole buying experience very pleasant. He walked us around the floor to show us different pieces of furniture and we bought a dining room set, TV stand with towers, and a stand alone rectangular table with storage. He worked with his store manager to provide us a discount as well. We couldn't be happier. We have been Ashley customers since 2009 and always go back.

Hind was absolutely amazing! I have been so stressed about finding the perfect furniture set. She was absolutely phenomenal and quick. I am beyond impressed and pleased with my choice and her customer service.

John Santiago was very professional and personable, not pushy, but led with confidence by asking the right questions. I will recommend him to everyone.

Scotty was so friendly and knowledgeable on the products. He was patient with us while we made our decision on which living room set to purchase. Would definitely purchase from him again.

Over priced furniture.\n Bought a new living room suit with a recliner. It broke, they said they could not fix it. Sent me another one that was totally different. It's broke also, will not do anything about it. They talk about quality, I took it a part to fix it. Myself is put together with Staples, junk

Hind was great help in selecting the recliner GREAT JOB

We came to Ashley shopping for a sofa or loveseat that reclines. Brigitte greeted us at the door, listened to our request and showed up where options where that met our preferences. When we were ready she helped us to complete our purchase and talked through the options with us. She was very friendly and knowledgeable. We appreciate her help

Shopped at Ashley tonight and was helped by a fantastic sales person, Hind. Hind listened closely to what we were looking for and patiently guided us toward matching options. She had the perfect balance of being helpful without being pushy. We vacillated quite a bit about the decision and Hind was very patient, particularly as we were her last customers and probably keeping her late. Thank you for a great shopping experience! We’ll be back.

Ashley in Wesley Chapel was amazing. We went in as a family. They had a Customer Service representative to help me and my Wife, while another one helped my Son and Daughter-in-law. We both picked out multiple pieces of furniture. One was a floor item we came to pick up the next day and a great young man helped us load it. Couldn't' say enough about how great the service is and how they worked to discount both purchases since we were buying multiple items.

Ashley is my go-to to for all things home, affordable prices and great quality. I have been using there products for over 20 years. My home store is in Wesley Chapel. Hind assisted me and she is amazing and super helpful, she made my experience super smooth and easy. I recommend her 100%.

This company is horrible!! 6 December they delivered 800$ recliner into my house It was defected, I went to store and reported it. This was 2 hours after the delivery. They told me case is recorded and they will be in touch Since then i sent them the pictures and the explanation of the problem. It is lump sided. Arms doesn’t meet properly and it makes a sound when it reclines. I bought this recliner strictly for my husband, he just had a open heart surgery and came out of the hospital 6 th of December He was going to use the chair so he can sleep in upright position So far he hasn’t use the chair at all. I went to store again today Ask for the refund and return as it my right If you get a defected item, customer has a right to ask for repair or refund I did in a way waited for them to fix it, it is 12th of December today They have not fix the item neither I got a refund They denied the refund request! Please tell me If you buy an item with the sole purpose of using for after the surgery Item comes defective and not been fix after so many attempts done by me with email and filling a form, sending pictures Why would I not get a refund Manager says they will call but they never do!!! It is disgusting, very bad service, they are only for your money Do not trust this company I have 800 defected item and I made them known 2 hour after the delivery We just got back from hospital but I still went to store hoping they will remedy the situation Reason of me buying this item not even there anymore, my husband couldn’t use the recliner not even ones I will go to BBB page to write a comment for this company Buyer be aware!

Nada was very professional and courteous. Knew her business. Thank you.

Jaxzira was amazing and made the process for my mom and I so easy. We needed to get new furniture before Christmas and she made it happen! We are so grateful!

Hind was awesome! Thank you for helping me put my house togethe! :)

From my store experience to delivery I felt like I was treated with white glove service. I'll be a customer for life at this store location.

Experienced, educated and stylish. Joe made the purchasing experience a remarkable one, through presenting options for our budget and providing details on the upcoming delivery. You will not be dissatisfied with working with this experienced individual and the staff were very friendly as well. Overall experience 6/5 stars!

Excellent in store sales support. However, promises made by sales re delivery werem not communicated to delivery. Furniture is excellent

Had a great experience at the Wesley Chapel store. Hind was very knowledgeable and helpful in guiding us through a few sectional sofa selections. It was obvious she has many years experience and it was a no pressure pleasure. We found the right one and the pricing and delivery window were exceptional. I highly recommend Ashley and Hind!

Paulette was amazing and super helpful. She was very knowledgeable and patient with us. She really helped us pick the right mattress! I highly recommend seeing her.

Hind did an excellent job, very helpful, she helped us save money on our new sofa!!

Scott was wonderful to shop with! We saw a commercial and decided to take a look at a new sofa. Because Scotty was so helpful and patient we actually ended up with several new pieces. We are very happy with his service and excited for our new furniture.

It's easy to feel overwhelmed but it wasnt when I worked with Viktoriya. I was looking for a new living room set with a couch and 2 accent chairs. She was able to find couches in the size I needed + a chair (we ordered 2 of the same). She even moved the chairs around to make sure the light reflected a complimentary color to the couch. While we were there we unintentionally found a chair for my daughters room and she was able to secure that for us until we could pick it up. Overall a great experience and I would go see her again. I like the no pressure response as we browsed around and she checked in periodically to answer questions or make suggestions.

Scotty was amazing! Very knowledgeable, and we didn't feel pressured into any decisions. We ended up purchasing more then we came in for which was really nice especially considering we came in to browse for future ideas. Will definitely be looking forward to having Scotty help up with future purchases. I included pictures of the sets we ended up purchasing.

The sales attendants are very helpful at this store m. They allow space to shop but are thee to answer any questions and help you get what you want. Good quality furniture that looks beautiful.

Laura was very helpful and got us the best price for our master bedroom set. Loved the selections and found our very own unique style.

Pauline did a great job. Thanks pauline

(Translated by Google) Excellent service! I found exactly what I was looking for, and the salesperson, Jax, was very patient and guided us through the entire purchase process. 100% recommended. (Original) Excelente atención, realmente encontré lo que estaba buscando y la Vendedora Jax fue muy paciente y nos acompañó en todo el proceso de la compra. 100% recomendado

Hind made our experience purchasing furniture for our new home seamless! She takes the time to listen to you and she does her best to find what will suit you. She did not disappoint!! We will be back to furnish the rest of our home with Hind!!!

Professionals at their best!!!! On time and updates were very much appreciated!

Paulette was very helpful and very efficient She took care of us

Elena was very helpful and knowledgeable. She made every effort to understand my needs and likes. Overall, a very good experience.

(Translated by Google) Worst experience ever sales person and store manager have no empathy towards the need of customers and after they make the sale they don't care about it. Fernando the sales manager doesn't care about customers experience or does anything to help and sales representative after the fact of the issue and years of experience says oh I didn't know about it. I bought a King size bed tempur pedic after just a week I don't get used to it and how it feels I will never get used to. I made the mistake of getting adjustable bed frames the worst thing to do. (CAREFUL ADJUSTABLE FRAMES ARE NOT RETURNABLE OR CAN'T BE EXCHANGED) so I tried to return and they're saying I have to wait 30 days to make a change on mattres and the base they won't take back. For me Ashley has a 0. Don't buy here. Something I noticed to the Sales Manager is just for the money he shows it by putting a dollar on his jacket. Perspective. The worst experience I have ever had. The salesperson and store manager are completely out of touch with the customers' needs, and once the sale is done, they don't care. Fernando, the sales manager, doesn't care about the customer experience or do anything to help, and the sales representative, after learning about the problem and with years of experience, says, "Oh, I didn't know that." I bought a Tempur-Pedic king-size bed, and after only a week, I can't get used to it and never will. I made the mistake of buying adjustable bed frames, the worst thing you can do. (BEWARE, ADJUSTABLE FRAMES CANNOT BE RETURNED OR EXCHANGED), so I tried to return it and was told I had to wait 30 days to exchange the mattress and frame; no returns accepted. For me, Ashley gets a 0. Don't shop here. Something I noticed about the sales manager is that, just for the money, he shows it off by putting a dollar in his jacket pocket. Perspective. (Original) Worst experience ever sales person and store manager have no empathy towards the need of customers and after they make the sale they don't care about it. Fernando the sales manager doesn't care about customers experience or does anything to help and sales representative after the fact of the issue and years of experience says oh I didn't knew about it. I bought a King size bed tempur pedic after just a week I don't get use to it and how it feels I will never get used to. I made the mistake of getting adjustable bed frames the worst thing to do. (CAREFUL ADJUSTABLE FRAMES ARE NOT RETURNABLE OR CAN'T BE EXCHANGED) so I tried to return and they're saying I have to wait 30 days to make a change on mattres and the base they won't take back. For me Ashley has a 0. Don't buy here. Something I noticed to the Sales Manager is just for the money he shows it by putting a dollar on his jacket. Perspective. La peor experiencia que he tenido. El vendedor y el gerente de la tienda no se identifican con las necesidades de los clientes y, una vez que concretan la venta, no les importa. Fernando, el gerente de ventas, no se preocupa por la experiencia del cliente ni hace nada para ayudar, y el representante de ventas, después de conocer el problema y con años de experiencia, dice: "Oh, no lo sabía". Compré una cama king size Tempur-Pedic después de solo una semana. No me acostumbro y nunca me acostumbraré a la sensación. Cometí el error de comprar bases de cama ajustables, lo peor que se puede hacer. (CUIDADO, LAS BASES AJUSTABLES NO SE PUEDEN DEVOLVER NI CAMBIAR), así que intenté devolverla y me dijeron que tenía que esperar 30 días para cambiar el colchón y la base; no se aceptan devoluciones. Para mí, Ashley tiene un 0. No compren aquí. Algo que le noté al gerente de ventas es que, solo por el dinero, lo muestra poniendo un dólar en su chaqueta. Perspectiva.

Good selection of furniture

Our new store ASHLEY 😍

Great experience working with Hind today in Wesley Chapel!

I am beyond disappointed with my experience at Ashley Home Furniture. I ordered a white couch that was delivered dirty — very noticeable and completely unacceptable for a new piece of furniture. Since the delivery, it has been a nightmare trying to get any real help or accountability. Every time I call customer service, I’m told something different. I’ve requested to speak with a manager multiple times and was repeatedly promised a call back that never happened. After calling a total of ten times, I finally reached a manager named Rob, who was rude, unaccommodating, and offered no apology or genuine assistance. His lack of concern for my experience made the situation even more frustrating. The only positive part of this entire experience was my sales associate, Giselle, who was kind and professional throughout. Unfortunately, the rest of the process has been disorganized, dismissive, and stressful. I would strongly caution anyone considering purchasing from Ashley Home Furniture — especially if you expect quality products or customer service that stands behind what they sell

BUYER BEWARE. All sales are final, after delivery. Our salesman Joe Hilts told us “the delivery crew would wait at our home, until we arranged the new furniture and confirmed it fit our space.” He said “if you want to make a change after it’s delivered and set-up, the delivery crew can load up the pieces you don’t want and we’ll exchange them.” Well, the delivery crew dropped the items on our doorstep and refused to wait!! And turns out, we don’t like the arrangement and want to exchange the corner arm chair and ottoman, for a chaise lounge. Corporate refused because “the items were already delivered.” We spent $5,000, including a $319 delivery fee, to now be stuck with a couple pieces we don’t like. I will never return to Ashley’s!!!!!!!!!! Choose elsewhere!! Order # 707J349510 Update: Corporate contacted us after I left a one star review. They did decline the exchange, but agreed to refund us the $319 delivery fee we paid and refund an additional $350. We were satisfied with that, as it should be close to what the chaise lounge costs, so we won’t be out of pocket much more. Thank you Ashley’s for stepping up and helping us. 1 star review changed to a 5 star review.

⭐️⭐️⭐️⭐️⭐️ We had an incredible experience at the Ashley Furniture Store in Wesley Chapel thanks to Paulette! She was absolutely amazing — kind, patient, and such a great listener. Paulette took the time to really understand our needs and helped us find exactly what we were looking for. Her customer service was outstanding and she made us feel completely comfortable and confident with our purchase. We left the store very happy and grateful for her help. If you’re shopping at Ashley, ask for Paulette — you won’t regret it!

Highly recommended. They got me exactly what I wanted and even matched a lower quote I got somewhere else

I recently had a great experience. The sales representatives, Jaxzira Rodriguez and John, were both professional, friendly, and very informative. They took the time to answer all my questions and helped me find exactly what I needed without feeling rushed or pressured. Their product knowledge and excellent customer service made my decision to purchase an item easy and enjoyable. Because of the positive experience, I’ll definitely be returning soon to buy other items I need.

Hind was our salesperson while shopping for and purchasing a couch set. I appreciate her approach: friendly and let's the customer know she's there, but allows you to shop independently with occasional check-ins. At no point was she pressuring and she answered all questions. In the end, my husband and I are happy with the set we chose as well as the price. It should be noted that we have purchase with Ashley before and have only had positive experiences.

Knowledgable and friendly staff. Will be back, and would recommend to anyone looking for quality furniture

Excellent

The table came with a corner cracked right on the extension which can been seen very clearly, also the bottom part came with the loose screws and the delivery guys weren’t able to assemble. Waited a long time to receive the table and now I have to wait even more to have a technician come to my house to fix the issues or order new parts and wait even more. Not a cheap table!

I spent $4000 on new couches from Ashley Furniture in Wesley Chapel, and this has been an absolute NIGHTMARE of an experience dealing with them. The first couch was delivered broken/out of box, and instead of replacing it, they wanted to send a repair tech. I didn’t spend thousands on a “new” couch that needs fixing on day one. After LOTS of push back, they finally agreed to replace it. On the second attempt, they delivered the WRONG COUCH and the delivery drivers were trying convince me I needed to keep it after I refused. After another round of arguing and dealing with their useless “Jenny AI Robot”, the delivery guys finally took it back. Now I’m sitting here, still waiting for the couch I purchased, getting mixed messages from their stupid AI Robot saying delivery is scheduled for the 31st, then a call from another robot asking me to schedule it again. I have already had to take two separate days off work for deliveries and now a THIRD and I don’t even know for which day. Ashley Furniture has completely failed on product quality, customer service, and basic communication. I will never shop here again and will make sure my friends and family don’t either. Save yourself and don’t shop here either.

The moment I walked into Ashley Furniture I was immediately, kindly greeted by Hind. I selected my furniture and the purchasing process was quick and smooth. I appreciate Hind for her time and patience.

Hind was amazing! So attentive , so knowledgeable. She was so helpful!

First time going through Ashley and the salesman, Joe, who we were dealing with was spot on and a huge help. We had purchased a kitchen set living room set that we are very pleased with. Great quality at a great price.

Over priced

I give this store 20 Stars if I can. Victoria. Such a gem. Super nice listens to exactly what you want & with the help with such a great Manager Fernando! Thank you

Good furniture, but do not back when thier is a problem, just like others,I have bought Ashley for a long time,but this also will be my last. ,,,need to stand behind your products,bed rail slat cracked all the way across but will not replace....ITS ALL ABOUT MONEY...

The people at the WC store are great...... The service portion of the experience is terrible; numerous delays in delivery, the delays get delayed, the customer service group is useless (and very time consuming), and speaking to folks at the store itself is beyond difficult.......

DO NOT BUY FROM ASHLEY FURNITURE. The salesman said that we had 90 days to exchange the $1000.00 mattress. He said that we had to purchase a mattress cover

I have literally called 3 times and no one answers a phone I even called a sales rep from the business card. Still no answer, obviously I'm not buying furniture here anymore. Ridiculous. How do they operate a business like this

Associate HIND and the store manager were very patient and helpful. They provided us with all the options for the furniture we wanted and also helped us with suggestions and color combinations and at the end they gave us a good deal on the price as well. Highly appreciated there care and attention to customer's needs. We weren't rushed through out the process. 👌👌👌

I went at the end of August to look at a dinette set i was looking at on line. They talked me into ordering at the store even though if I ordered on line I'll get free shipping. I was also concern about a better price with the labor day sale coming up. I was reassured that the sale price was already applied as a labor day sale. So they took off the charge for the delivery. And I placed my order To my surprised the price drop another $100. I immediately try to contact my sells person to no avail, and was directed to contact their main office. After telling them my concern they told me they understand and put in a request for my $100. To be applied to my credit purchased. After about 8 days I called back and they told me they already see the request was put in my account and it will take approximately 10 days. We'll it's been over a month and I never received anything. So, I would not recommend. And I'll never purchased from them again. I feel like they are used car sales people that will say anything to sell you whatever.

Joe was amazing!!!

WOULD GIVE 0 STARS IF I COULD. I HAVE BEEN A LOYAL CUSTOMER OVER THE LAST 10 YEARS buying several living room sets and dining room sets for each of my kids. TIME AND TIME AGAIN I HAVE OVERLOOKED THEIR HORRIBLE CUSTOMER SERVICE AND CONSISTENT PROBLEMS WITH DELIVERIES. A couple weeks ago I purchased a living room set as a gift for my son and I specifically told the sales woman (Paulette) that I needed delivery and assembly. So naturally when my son called me and told me they just dropped it off and left it at the front door and that he could not even exit his apartment without moving it, I right away called the delivery driver and he very rudely stated “WE DON’T ASSEMBLE ANYMORE” then proceeds to just up on me. I then called my salesperson and she acted as if that’s what I selected. Mind you she rung up the sale in store for me. She then proceeds to tell me doorstep delivery and delivery with assembly is not much of a price difference …. so again why would I not choose assembly???? This was the last straw, I had planned to go back this week and buy some more items for my daughters house but this was my last straw with ASHLEY, I will no longer give my money to a store (WESLEY CHAPEL LOCATION ONLY) with such horrible customer service. WE WILL GO ELSEWHERE. MY ADVICE IS STAY AWAY FROM THE WESLEY CHAPEL LOCATION BUT IF YOU MUST GO IN THERE SAVE YOURSELF THE HASSLE AND DON’T GO WITH THE SALESPERSON PAULETTE.

Hind was great! Listened to all our needs and made our furniture buying process seamless! Will be back again!

We have gotten products from Ashleys in the past and experienced some kinks but we decided to try again. BIG MISTAKE. Some of the items weren't delivered and others were incorrect. The delivery team didn't open any of the boxes and when my husband started opening them up roaches were crawling out of them. Can't get ahold of anyone to help with cancelling the rest of my order that wasn't delivered or returning the wrong item. Competiters nearby have similar items and have a much better customer service and delivery experience, so I would highly recomment going elsewhere. I'm not trying to endorsing one company over the other but the other company has similar items and we have had no issues anytime we have bought from them. I would highly recommend avoiding Ashleys if you don't want the headaches.

I cant stand ashleys...their all about broken promises but they have your money. I refuse to order from them ever again. When I first moved to this area, I went to this store...they made all the promises in the world to me...it was the worse experience ever. Ashley could not deliver products on time as promised and signed for...even after they cancel/reschedule several times they canceled that too..unbelievable..so I against my better judgement I tried them one more time. Guess what?? Same thing...I scheduled a month out. I confirmed several times. I rearrange my schedule to accommodate them. They cancel on me, the day prior. not again. They can only deliver half of the order...ridiculous.

Ridiculous disgusting customer service. How is it that they screw up the both online orders and then I'm stuck talking and jumping hoops with people who don't understand their own job or what it is to provide good customer service. In top of that they only provided a 5% discount to cover their butts for their mistake. I can understand an error but two errors on the same order and you have the consumer on the phone for multiple calls waisting my time. Do better as a company, never again will I shop at Ashley's.

My dresser came with black streaks all over. They replaced it but I also put in claims because my nightstand knob was broke. They never replaced or fixed it. The bottom of my bed was broken and it’s now been 6 weeks and they still have not come to replace it. My mattress was delivered and the moving guys left black hand stains on my new white mattress and they still have not come to replace it or clean it. For the amount of money I have spent on this set, you’d think it would not come damaged nor should I have this big of a headache to replace it. Most horrible customer service. I have called the store and since they got my money, Joe the sales guy, nor the manager seem to care. This will be my last purchase with Ashley. Harverty’s is right in front of it. Go there! I’m sure they will be a lot better. I will also be putting in a complaint with the BBB.

Painfully average fortunate sold like it’s high quality. Sales people incentivized to either fill out a credit card application (incorrectly) for you or place you with a “leasing” company that charges 50%+ interest. Even if you find furniture you like here, you’re better off going elsewhere. Highly recommended you avoid at all costs

This was my first time visiting this store and I had an amazing experience meeting Ms. Paulette, she was well informed about the mattresses, attentive to our needs and wants while recommending our options keeping us below budget.

The store was okay I come in it's a whole bunch of employees they're all on the phone now I couldn't find one that could help me then when I was walking out there was still on the phone then one got off the phone and said I could help you I said no thank you I'm just leaving and I walked away employees should not be using the phone while they're working it's gotten out of hand so I went to City Furniture

BEWARE!! The saleswoman, Hind, is as slimy as they come. I’m sure there are others there too that would be just as terrible. Myself and my partner were under the impression that I would be applying for pre-qualification for financing, to receive 1 year of zero interest financing. After getting pre-approved, Hind then took it upon herself to completely sign me up for a credit card, and then DENIED that she had applied for the credit card for me. Sure enough, after calling the bank, I have a brand new account open. Now I have to wait up to 60 days to find out if this is going to put a stain on my credit Report. Incredibly unprofessional, this is absolutely not ok on so many levels. I have no problem with never buying a piece of Ashley furniture in my life! UPDATE: After they responded to my review, asking me to email them to “address my concerns” to which I promptly replied, they haven’t replied after 5 days. What a joke!

Really good furniture that could possibly last forever

Paulette was the best, she was very patient with my husband and I. As we must of have changed our minds several times, took us through a full walk through for a bedroom set.

WESTLY CHAPEL STORE NEVER ANSWERS THE PHONE, WAITING OVER A MONTH FOR 2 RUGS! NOW HAVE TO PUT IN A CLAIM TO CANCEL THEM! RIDICULOUS

My salesperson, Hind, was so amazing. Showed me great mattress options and provided lots of info about each one to educate me. Not pushy to make a sale at all. I felt very comfortable with my decision because Hind was so helpful matching me with what I needed for my piriformis and scoliosis, while staying in budget. Next time I need furniture I will be requesting Hind Bouyadi. Right now Tuesdays and Wednesdays are her days off so go any other day to receive her great service.

Thank you Paulette for a wonderful experience. You were so kind and helpful. God bless!

We had another great experience at Ashley's! Brigitte was wonderful - so knowledgeable and provided great service! She went above and beyond to help us be creative and imaginative about how to buy for our home! This was just one stop - we'll be back because of her! And Fernando went even farther to get us an exceptional check out experience! Wish we could give more stars! Very excited for all our new furniture and my next shopping experience!

The store itself and the sales person I dealt were all good, it’s how they handled the other part. At the time that I purchased the mattress they had a promotion for a yeti cooler with purchase of a certain brand mattress. I purchased that brand. Asked the sales person about it and was told that I’d get an email about that when order was delivered. Delivery came and went two weeks after purchase, no email about the yeti. Did get an email inquiring about the delivery. Asked about the yeti when answering those questions, told it would be a separate email. No email. Called the 800 number, was told I need to contact the store. Called the store, told I need to call the 800 number. Called the 800 number again, transferred me to the store only to be transferred back to the 800 number again. Someone then created a case and said someone would be contacting me. No one did. Went to the store yesterday, at this point it has been a month since the mattress was delivered over a month since I purchased the mattress, the representative was helpful in finding out what happened; seems there was an email sent to the wrong store? Someone should be contacting me in the next couple days and we’ll see if this matter will be resolved. The problem isn’t about the yeti, though I’d really like to get that, the problem is they advertise something and do not follow the through. When I went into the store yesterday, asked to speak to the manager, he wouldn’t come out to speak with me. What kind of crap is that?

We had an amazing experience Brigitte! She was kind and helpful and helped us find an amazing couch set. Would highly recommend her! 🥰

If you're in the market to drop over $8,000 on furniture and then experience the thrill of being completely ignored, look no further! This place has perfected the art of the vanishing act after a sale. My wife and I had the absolute pleasure of purchasing a bedroom set, a dining room table with eight chairs, and two pieces of "art." On delivery day, the entertainment began when a worker treated my carpet like a construction site floor, casually tossing his drill before blankly staring at the ground as I tried to ask about the parts for our bedroom set. The service, as you might guess, ended there. We've been playing a fun game of phone tag with them ever since, though it's more like we tag ourselves and they're always "it." We had to call Ashley to track down our large clock, a masterpiece that was delayed. When it finally arrived, it performed its single job—telling time—with all the accuracy of a broken sundial. We even tried replacing the battery, but to no avail. Our salesperson, a true master of suspense, was incredibly prompt in getting back to me—five whole days later. I've now submitted pictures and have a case number, which I'm told is a very important thing to have. Since then, I've heard nothing. Not a peep from Ashley, not a text, not a carrier pigeon. Nothing. I assumed Ashley was a higher-tier furniture store, but it seems their prices are the only thing that's "higher tier." Their customer service is what I'd generously call "Walmart-level," though that might be insulting to Walmart. To summarize, if you want to be treated like a treasured customer up until your credit card clears, this is your place. If you're a glutton for punishment and want to repeatedly call a company with issues, this is also your place. As for me, I'll be taking my business to Haverty's next door, and I'll be leaving this broken clock on my floor as a tribute to their stellar service.

Shoppers - be aware that this store does not accept any returns or exchanges. I spent nearly $6K at this store, but was never told that all of their products are final-sale or clearance. Ashley has a no-return policy for final-sale/clearance. Had I known this, I would have gone elsewhere as there are other area stores at similar price levels. I am very unhappy with my experience and would never return to Ashley Furniture.

Ashley help line takes hours, and then the things they schedule never show up, even a month later

We had an amazing experience at Ashley’s Furniture thanks to Keith! From the moment we walked in, he was welcoming, knowledgeable, and genuinely attentive to what we was looking for. He didn’t pressure us at all, but instead guided us through different options that fit my style and budget. Keith made the whole process easy and enjoyable, and his professionalism stood out the entire time. If you’re shopping for furniture, definitely ask for Keith — you’ll be in great hands!

I would give a 0 if I could!!! Honesty and integrity means nothing to these people.They have been lying to me for 7 weeks. BUYER BE WARE!!! THERE SEEMS TO BE NO RECOURSE AFTER THE PURCHASE IS MADE. I received what I am sure is a used sofa, perhaps a display item. These are my issues (1) the sofa wasn't in the box. I was told that the box was damaged so he needed to inspect it. Apparently he didn't because (2) one of the cup holders has a circular water stain and none of them were wrapped in plastic (3) the flip piece shown in the picture malfunctions (4) there is a tear in the leather. These findings were reported in less than 15 mins. after the delivery. When purchased, I was told that I had 72 hrs to return the purchases if I wasn't satisfied. Initially their solution was to send a technician out. Why is a repair needed on a piece of furniture that I hadn't used? Does that sound fair? Finally I was told that the piece would be replaced; however, I was informed YESTERDAY that the replacement was denied. I had no idea. This is one of many times they have failed to communicate. The relationship and rapport built with the sales rep. in the store is null and void after the purchase is made. The rep or the manager(s). of the store are of no value. You are only able to speak with a customer service rep who has been trained to lie. How insulting. Come to find out, 3 out of 3 people I've talked to about this who have also made purchases from Ashley has similar experiences. In fact, I spoke with a friend today about my frustrations and she stated, " I could have told you that. I wish you had talked to me first". Now it's 4 out of 4. Statistically, every person that I spoke to who has dealt with Ashley had a negative experience. PLEASE take these reviews seriously. FOLLOW-UP: Just as I thought. It's been 4 weeks since the owner/AI responded to this post with instructions about how to possibly get this issue resolved. I haven't heard from anyone.

The store is beautiful and has a solid selection, but I walked away from a $10,000+ purchase due to their baffling financing policies. Choosing to finance through their own store credit card actually removes perks like free delivery and additional discounts which makes no sense. Penalizing customers for using the store’s own financing option is a backward strategy that cost them a major sale.

To Whom It May Concern, I wanted to share our recent experience with Ashley Furniture, which unfortunately has been extremely disappointing — not because of the product, but because of the lack of communication and follow-through. To start on a positive note, the salesperson we worked with in-store was excellent. However, after the sale, everything seemed to fall apart. We never received a copy of our invoice, and when we called the store to request one, we were directed to customer service — where you’re required to leave a voicemail and wait for someone to return your call. It has now been four days, and we still haven’t heard back from anyone. Additionally, the chair we received was delivered with a cut in the leather, and no one has offered a resolution. When we placed the order, we were told everything was in stock, but the loveseat did not arrive with the rest of the furniture. Again, no one informed us it was on backorder — which would’ve been fine if someone had communicated with us. To make matters worse, we received multiple, conflicting delivery notifications for the loveseat. First, it was scheduled for Thursday, then changed to Friday, and finally to Saturday between 4:30 and 7:00 PM. Yet, the delivery team showed up at 10:30 AM while we were at work. When we told them we could be there in 15–20 minutes, they left — even though we caught them exiting the neighborhood and asked them to return. This entire experience has been frustrating, time-consuming, and disappointing. We are extremely busy and expect a company of your size to follow through on what it promises. Communication has been non-existent, and service after the sale has been abysmal. We’re currently building another home and were planning to purchase $30,000–$35,000 worth of furniture from Ashley. After this experience, we will absolutely be taking our business elsewhere. Sincerely,

I visited this location hoping to buy a new dining set and sofa. I spent over 20 minutes walking around and not one associate greeted me or asked if I had questions or needed assistance. I finally stopped one of them for assistance and he was extremely short with me and unfriendly. It was shocking to see the lack of customer service.

Giving this store one star is far too generous. From the warranty scam at checkout to the double-billing attempts to the different excuses to why delivery was not made to the unprofessional, incompetent customer service. A horrible furniture-buying experience from start to finish. I think the BBB, the district attorney of Florida and or FTC would be interested in Ashley's business practices.

Have spent plenty of money here. Came in to look for a C table I need two for 120 a piece and everyone blew me off and wouldn’t help me find it. Said if I know what it is to order it online. But I’m in here now ready to buy it. One woman walked away from me to greet the next person. I’m sorry that your income is so dependent on the purchase price of the your clients orders.

Brigitte was awesome. Very patient, pleasant, and friendl. We will definitely come back again. We purchased a leather sofa.

Paulette was a huge help! Great friendly atmosphere. Friendly service.

Sales staff were helpful and there were a lot of reasonably priced options

Nab a was knowledgeable and lovely to work with!

Mavic was a top notch customer service representative. She helped us with every detail in choosing furniture for our new home

Excellent service Brigitte was awesome couldn’t ask for better

I purchased my furniture from here and it was a terrible experience. They delivered the items at a completely different time than what I requested — they are absolutely not accurate with timing. They also didn’t send all the items together. They delivered them in multiple shipments, and some pieces are still missing even after a long wait. Worse, no one can help you — they just take your money and leave you with no solution. Honestly, I will never buy from here again.

Shopping for a new move and went to 5 different furniture stores but this one was by far the best! Steve was a fantastic help and got me all set up with a new couch. Would recommend.

Been buying from Ashley for many years, and only them. Was very happy with service/equipment... until now. Have the WORST experience in 'customer service' ever. After placing order, we noticed color ordered was wrong. Needed to change color. Called next morning to change, but WESLEY CHAPEL STORE NEVER NEVER ANSWERS THE PHONE. We then called main customer service number. Got given a case number, was told change is no problem, should be done. Reminded that delivery date was just a couple days away, was told no problem. Would change date if needed. Called 2 days later to confirm, was told change was done. Confirmed delivery date did not change and correct color would be delivered. Called following day again morning of delivery, got confirmation again color was changed and all good. Got delivery, it was wrong color. Called Store, never an answer as usual. Called Customer service and asked for supervisor. Many times was told none were availble. Until several hours later at 11:30am eastern, was a supervisor finally available. Was then told exchange period was too late. Not checking that we had a case file already, to have colored changed. Supervisor said to go to the store. We now have to drive 1 hour to the store to get our refund back. ASHLEY CUSTOMER SERVICE IS TERRIBLE NOW. THE STORE NEVER ANSWERS THE PHONE. If ordering anything, make sure the correct equipment is shown on the order. If incorrect or need anything changed, good luck as they may tell you want you want to hear...but do nothing. Then say too late to do anything. Our whole house is funished with Ashley, been loyal customer for many years, and gave many recommendations. Now, complete opposite! They do not care about you now, even if a loyal customer for years. NOTE: Ashley management or headquarters, if you care please reference Case# 10517413

Lovely team and host to help you make a gorgeous furniture selection

Hind was absolutely AMAZING. She gave us space to figure out what we wanted and kept checking up on us. We found a sectional we loved, and she helped us get it. She made the whole process easy and affordable. I can’t thank her enough!

My wife and I came in to look for a dining table. My wife had her sunglasses on top of her head and was rudely criticized by an employee after asking for help and told she would help after taking her sunglasses off of her head and that she looks ridiculous. Not sure why, because she also just wear prescription glasses? Pretty odd. Not a great way to get sales. Being kind is very easy. Hope this helps upper management know what their floor hospitality is like. Thank you!

Great customer service!

We lucked out with Bridgitte as our sales lady. So very helpful and great sense of humor. Kept the process light!

I came in desiring a mattress and table. The initial mattress price was higher than a competing store. Ashley’s matched it and I walked away happy. The sales rep was attentive and helpful throughout.

Hind was so helpful May GOD BLESS her all her days of her Life made my experience So Holy and Pleasant Praise God 🙏❤️

Hind was an amazing salesmen!! She helped my sister get her very first couch and made the experience so easy, smooth, and memorable.

Purchased $6,000+ in brand new furniture between a couch, dresser, and nightstands. Upon delivery none of it was even inside boxes or looking "new" in anyway shape or form, the couch had huge black scuffs on it and the delivery guys themselves told us these exact pieces of furniture were already rejected by someone else and the warehouse was trying to see if "someone else would accept it and that this had happened multiple times that day along their route." You'd think when you purchase "BRAND NEW" furniture from a furniture brand of this size you'd simply get the NEW furniture you paid for and not some damaged product that has already been opened/rejected by someone else. Now we get to go even longer with no furniture in our new home because we naively trusting Ashley furniture would simply give us the product we paid for and not try to "pull a fast one" by giving us previously rejected product. Absolute joke.

This company does not stand by any level Of customer service in any way. We purchased a couch from Ashley. It was delivered with stains and wrong back pillows that did not fit. There customer care service phones are answered in another country which makes it even harder to get this problem resolved. Stains were fixed, however the pillow problem still is still not resolved. They said they would send out new pillows. We received the covers only. I called again to try to resolve. They said they will send new pillows. We received a seat pillow !!! Called again. Sent tech not fixed looks awful was told a return within 48th no call. I called again and they read the service reps write up saying we needed a new couch. Is notes were changed for their benefit. You can’t get help from the store. They pass the buck ! If I ran my business like this with false hope after false hope I would have been out of business !!!

Paulette in the Wesley Chapel store was very helpful, professional and had provided great customer service.

A great shopping experience!

Great store and friendly sales people

Great selection, friendly service. Highly recommend Our sales associate Adam was great.

Shopping for outdoor patio / pool area furniture and bedroom, mattress furniture x3 rooms. HUGE shoutout to Paulette Needom Coney in the Wesley Chapel store. She was patient, kind, experienced, very familiar with the inventory, and pulling to go the extra mile and shared great design / coordination ideas. If you want a great experience while shopping for furniture, go see Ms. Paulette!

Adam was great to work with and very helpful answer all of my questions.

Doreen was an amazing consultant for us. Very informative, friendly, and made us feel at ease with our decision. She definitely has earned clients for life with us!

Bridgette was great patient and knowledge

Debra was very informative, even making sure we knew what fabric would require extra care. Patient, kind, and gave the proper space for my husband and I to make our decision on the furniture we wanted.

while i was shopping, nobody came up to me and kept giving me disgusting looks. The people who work there are terrible and rude. Tried to talk to an employee and she walked off. Very disappointing, maybe skip this location and go somewhere that will actually help you.

Ask for Mark -

Stayyyy Awayyyy!! We booked a sectional sofa on 21st May and paid it in full. The agent was very helpful. Our expected delivery was on 27th may when the horror began. The delivery guy was smoking throughout the time he was taking out parts of my sofa from the truck. The cushions and seats were out in open and even the part of sectional was not packed as expected. I repeated called customer services/the sales agent was trying to get this delivery accepted conditionally to get a replacement later in the week (I had company coming over the next day And I had thrown out my old sofa a day before!) The delivery guy was only speaking Spanish (probably cursing me too) and could not understand what the sales agent was trying to say to him. Despite asking the delivery guy to keep the sofa and pick it up back when exchange is available he left with the good. So in nutshell I paid about 2400 in full on may 21st and still do not have my sofa and no one trying to help me! Angry and Disappointed! Will be cancelling my order if do not hear from them today!

Worked with Keith on purchasing a mattress. He was extremely knowledgeable and helped my wife and pick the correct mattress for our needs. Will be sending friends and family to get Keith's help in the future when they need a new mattress.

Excellent service and wide selection of furniture styles. We appreciated Ruby's expert advice on reclining TV sofa.

I had a nice experience at Ashley Furniture today with salesperson Elena. I found the exact chair I was looking for.

Thanks Bridgett for making our mattress shopping a pleasant one! I will definitely recommend your sales expertise to all our family and friends 🧡 Thanks again

Adam was great! Very helpful and efficient.

We have been customers of Ashley for over 7 years. Mavic has been our representative each and every time. She is sensational, knowledgeable, professional and kind. She goes all out to make sure you are satisfied and content. She follows through and goes the extra mile. Thank you Mavic and Ashley Furniture for helping making our house a home!!

Just so easy to do business with. Brigitte Fairbairn was excellent. Needed to add something to my order, and she did it quickly

Girl behind the counter was rude

Travis was extremely helpful! Great service

We had a fabulous experience at this store. We asked for help got it right away and bought our new sofa in about 10 mins. Only have to wait 4 days for delivery. Love the store and service and most of all the prices.

Purchased a sleeper sofa this morning with assistance from Ruby. Ruby is very personable, was able to answer questions and provide guidance with my purchase. Especially appreciated that Ruby was not high pressure or pushy, yet very attentive. I recommend Ruby at the Wesley Chapel store for anyone looking to make a furniture purchase.

DO NOT ORDER FROM THEM. I originally ordered online. They only sent me 2 items and said my order was on hold because of funds. They took the money out of my account as soon as I placed the order and they sent me some of the order. They even sent me a delivery confirmation for the furniture delivery. On the date I was expecting the delivery, I had to call them and ask when I could expect my delivery. That’s when they said there was a hold because of funds. But the money is still showing they took it out of my account. I canceled the order. They had the nerve to say it’ll be 3-7 business days before my funds would be returned. It made absolutely no sense. You’re saying my order is on hold because of funds but when I cancel the order, you’re saying you’re going to refund me my money. After that, I had to go to the store and place my order. That was 2 weeks ago. I still haven’t received that order and I got the same delivery confirmation. I will NEVER buy anything else from this company.

Great experience at Ashley Furniture! Knowledgeable and friendly staff

Super pleased with our purchase, Nathan brown offered amazing customer service and helped us pick the perfect couch for our living room. Delivery was fast easy and smooth too!

Fast and friendly service. Thank you.

Edited to add: We had an issue with our sectional after delivery. I reached out to the provided email address and Customer Care responded promptly. I was so pleased with the customer support of Ashley Furniture and how things were handled and fixed in a very timely manner. If you have an issue, follow the steps they tell you to do and it will be addressed. They do care about making sure you are completely satisfied! Doreen was very kind, helpful and extremely patient throughout the entire process. From my initial call to the store to coming in with our almost 2 year old (shopping with a toddler is not easy!!!) our experience was great. She worked hard to make sure I was happy with the final order and made it happen. I hope the delivery and final product is just as great.

People nice and helpful

Debra Bogart Was an excellent associate assisting us with our new furniture Amazing customer service!

Elena was amazing! She’s so kind, patient, helpful and knowledgeable. It was the perfect experience finding my sectional and dining room set.

Great service. petros was great and very helpful. Excited for my purchase !

Very pleasant experience at Ashley's Furniture store. Checked out memorial Day sale and got everything I needed, thanks to the professional and pleasant help of the sales persons that waited on me. Everything went well. Thanks again Ashley's Furniture store and the 2 sales persons Paulette and Victoria,

It was a pleasure dealing with Doreen she was very helpful and pleasant.

Nice store. Robin was AWESOME!

We really liked the choices at Ashley furniture. Ourselves person, Tiffany was helpful without being pushy. We took advantage of the Memorial Day sales and we’re thrilled when the delivery dates fell in our window.

Keith was a fantastic salesman. He took time to explain the features of the mattresses to help us make an informed decision. I really appreciated his knowledge and expertise.

Friendly staff. Good selection of merchandise.

Pick up a few Items great Deals beautiful

This is by far the worst experience I have ever had!!! DO NOT GO HERE. I purchased a couch from this store and was told my delivery would be at my house by the 28th the latest. After paying for it I get a call 2 days later saying that they can’t deliver until may 2nd. Which we won’t be home that day. So I cancel the order. It has been 14 days after cancelling the order. I have not got an email. I never got my refund. I have called the store 10 times nobody answers. I called customer service over 5 times and they keep telling me they have not issues a refund yet now today they told me after 2 weeks they are going to try and escalate the refund but my money still has not been sent yet. This is the worst company I’ve ever dealt with. I gave them 4000$ and now I can’t get my money back. Horrible service and I still have no answer off when I’m getting the money back. DO NOT GO HERE

Victoria was very helpful and kind.

Luna was amazing. She gave her honest opinion and we were able to get a bedroom set, couch for the office and a great mattress within 45 minutes. Thanks for all your help. Ask for Luna when you go

Love the fact that they leave us alone to look around

After a bad experience at El Dorado furniture, we immediately canceled our order there and went to Ashley furniture and found what appears to be a better quality couch, oversized chair, and ottoman. The sales associate was kind, completely transparent and set appropriate expectations on delivery fees, and options. Even though we need to wait about a week longer for our furniture, the sheer fact that the transparency was there and the customer service level was far superior is what let us to purchase from Ashley yet again. To top it off, our order was about $700 less and our sales associate Luna absolutely great to work with, and we highly recommend working with her After the furniture shows up if we have any issues or concerns, I will update this review This will be the second purchase I’ve made from this furniture store in a month due to not being able to find service level we look for. We really believe in transparency and setting the proper expectations. It makes a world of difference.

Needed two comfortable recliners and had a great experience finding the perfect choice and getting them ordered with a relatively quick delivery. Great sales staff!

Fast friendly and great quality, we plan on shopping there first , funny story they were recommended by sales people from other stores selling furniture. Quality is really the true test of a great store.

Excellent service by John Santiago. Easy to do business with, super friendly and we think we’re going to love our new sofa and loveseat.

We went in on a Monday night and found the table and chairs we were looking for. It was delivered and set up by Thursday afternoon. Great service by all!

We love Ashley Furniture, especially when there’s a great sale like the one going on now. Scotty our salesperson at was phenomenal! Super patient and kind and very knowledgable

The experience was excellent. Tiffany was very helpful and thorough showed us many different options. Jamie was very helpful. We would absolutely recommend Ashley to our friends and neighbors

We had a great experience at the store the sales lady Tiffany was a delight to work with she was very pleasing not in a rush to make a sale

Ashley just keeps being the best place to buy pretty things for the home. Elena couldn't have been sweeter in the way she helped me choose a new mattress-- she was patient and so attentive to detail, right down to providing a pillow and individual pillow cover to make me extra comfortable. I took time to try several mattresses, and all the while, she told me a little about each one and asked which I liked better, what firmness I was looking for. She was kind and made the whole experience fun, even explaining every step of the delivery process so it will go smoothly! Thank you!!

Hind was so easy to work with! We told her what we were looking for and she showed us a few different options. She was amazing!!!!

John Santiago is an amazing professional representative. He was very helpful with a big smile that making me feel comfortable making my choices. I liked also his attitude in providing explanations and guidance to the right items. Thank you John you made my day for the quality service and kindness. I may comeback to this specific store because of your warm welcome!

(Translated by Google) The entire shopping experience was excellent from start to finish. Hind and Alejandro's excellent advice was instrumental in our decision-making, and we were very happy with the product we purchased and look forward to making future purchases from the site. Thank you all very much for your support. (Original) Toda la experiencia de compra fue excelente desde el principio a fin La gran asesoría de Hind y Alejandro fue fundamental en la toma de decisiones y quedamos muy contentos con el producto comprado y con la expectativa de nuevas compras en el sitio muchas gracias a todos por su compañía

Excellent service, great prices and beautiful selections Many thanks. Maureen Lacey

Hind was so amazing. Very nice, not pressuring us to buy. 10/10 recommend.

Hind was great

Our Representative was awesome. She was knowledgeable professionals patient and very helpful . And did everything to make us feel good about our purchase. Vicktoria (my apology for the misspelling). Was was great. Thank you

Great quality and Value. Naba was exceptional in assisting with my purchase.

This place is a joke. I bought a couch over 2 months ago and I still have no couch. The first time they attempted delivery they brought a ripped couch. The second time they brought the wrong configuration and the 3rd time today, they are 2 hrs past the delivery time and I'm not able to get a hold of anyone at the store and their customer service delivery line stated they have no information besides the delivery window time which already passed. This is my 3rd wasted Saturday. No one at the store when I went in to rectify the configuration problem seemed to even care, I had to chase around the manager who stated that she would call me back but never did. They didn't even try to compensate me by dropping the delivery charge or giving me some money back for my wasted time and trouble. Over 2 months with an empty living room and no couch. Buy at your own risk because one they get your money, they don't care about the customer experience at all.

On time and cleaned up afterwards.

Good

Keith at the Wesley chapel store is amazing. Wasn't pushy ,gave me the space I needed and his knowledge helped us pick the right couch.

Very satisfied

We bought a dresser from here was super pleased Doreen helped but we can not get ahold of the store to purchase the matching set which is extremely frustrating. It takes us to customer service and they tell us there’s nothing that can be done! How do you call the store directly ?

It’s now two months and no response from Ashley on a broken bed they sold me everyone should go to Rooms to Go great customer service not the Philippines when you call Ashely.

My overall experience was disappointing due to the price discrepancies and poor customer service. While I appreciated the ability to browse the store without pressure from sales associates, I was overcharged for both delivery and the warranty when purchasing in-store. Despite initially being told that online prices could be honored, I was charged an additional $50 for doorstep delivery and $110 more for the five-year warranty—resulting in a total overcharge of more than $150 compared to the online price. Because of this, I ended up canceling my in-store purchase and reordering online to get the correct pricing. It’s frustrating that the in-store associate couldn’t match the online deal, which created an unnecessary hassle. To make matters worse, canceling my original order was far from smooth. It was difficult to reach the store directly, so I had to go through customer service. After they confirmed my cancellation, I later received an email stating that if I didn’t respond, my order would not actually be canceled—something customer service never mentioned. This caused unnecessary confusion and frustration. Ultimately, I was able to purchase the product at the best price, but the entire experience was far more complicated than it should have been. I highly recommend checking online prices before making an in-store purchase to avoid similar issues.

The store has many choices of mattresses. Sales rep Robin knows mattresses and gets to know the buyer well enough to decide on the perfect match. It made the experience with my 97 year old Mom much easier to navigate.

Scotty was very nice and very helpful. We are excited about our new loveseat!

Im was honestly so excited to make my mattress purchase when I stopped by with my wife last week, ended up very upset. My sales person who helped me Hind Bouyadi , and let me say for the first time in a long time I felt profiled because of how I looked. I did my research before hand and knew what mattress I was interested in however, I really wanted to see all the other options available to my wife and I. It started off great with her showing us Nectar beds but then when I wanted to other options similar or comparable to what we tried, she immediately shut us down saying that unfortunately this is the cheapest memory foam bed we can get , because all the other beds they have are much more expensive. I explained to her I honestly don’t care about the price I just wanted to find the best mattress for my wife and I, she then showed us cheap box spring mattresss because they were close in price. That was really upsetting to me instead of showing me the mattresses that would’ve best fit. The needs for my wife and I she instead assumed that a Latin man who came in there, dressed down, clearly couldn’t afford a higher end mattress after signing up for different credit programs that she suggested which I did not realize it was going to Pull on my credit. I then decided to explain to her we would think about it and come back during that weekend to finalize the purchase however, due to that experience, I ended up making the purchase elsewhere. I pray that this issue gets resolved within your store and that nobody else has to feel like this. And the only reason I gave two stars is because the store was very nice very clean and very large

What a pathetic operation at this place. I ordered a brand new couch in full just weeks ago; they sent me 3/4 of the pieces in a box, with one being clearly used as a display somewhere as it's delivered half-assed, wrapped in a moving blanket, and tape. Call to sort it out; they then sent a rude "tech" to "evaluate" it, only for him to cut me off as I said it's obviously not new like the rest and that they would never send that, then threatened to leave as I'm telling him I won't be distracted in my home. Fast-forward weeks and there has been no resolution, no communication, and the store phone just rings. I will never purchase from here again, nor would I recommend it. UPDATE**: Was messaged to email them as you see in this review, and escalated another case to Customer Service, and STILL ZERO COMMUNICATION.

Just mediocre.

Hind was amazing. She helped us to find the right living room furniture and didn’t walk away to take care of someone else. She was very helpful and we are coming back soon to see her to furnish the rest of our new home. She is awesome. Ask for her when you arrive!

Victoria, one of the associates was amazing. She showed us around the entire store and gave us so much advice! We left with purchasing our new bedroom set. Thank you so much Victoria! We are awesome.

One of the items I needed was an online purchase only and in store associate could not help with it. Purchase too longer than expected because associate distracted by other associates for possibly non business related issues. Also associate needed help with processing my purchase and I don’t think she was a new employee. I have purchased from store in the past and ordered same items and didn’t have problems

Great experience, Hind was very helpful in answering all of the questions we had.

Elena was amazing! Love the vast selection available and style of furniture at this store.

I had an extremely disappointing experience with Ashley Furniture and their so-called “warranty service.” When I purchased my furniture two years ago, the salesperson aggressively promoted the extended warranty, making it seem like a great investment. However, when my couch’s zippers broke a year later, I quickly learned that the warranty was practically useless. I called multiple times to file a claim, and while my case was “opened,” there was never any follow-through. After months of frustration, I visited the store and spoke with a manager who assured me the issue would be resolved—yet nothing happened. Today, I went back and spoke with Jessica, who informed me that nothing could be done. I contacted the warranty company again, only to find out my case had been closed due to Ashley’s failure to follow up. Worse, I was told I couldn’t open a new claim. This company is quick to take your money but completely absent when it comes to customer service and honoring warranties. If you’re considering buying from Ashley Furniture, I strongly urge you to take your business elsewhere. A warranty is only valuable if the company stands behind it—Ashley Furniture does not.

Fantastic employees. Very nice furniture. Bought the chair and was able to take home same day. Great discount. Would purchase there again.

Doreen was fantastic! She provided top-notch customer service, found extra savings where available, and made the entire shopping experience effortless. The delivery was also unbelievably fast. We ordered a full bedroom set and a TV stand on Sunday, and it arrived by Wednesday. Highly recommend working with her!

Great experience with Viktoriya. She listened to what we needed and made sure we left happy and we did. We will definitely go back.

Viktoriya was amazing, helped our family get a bunch of awesome furniture. Thank you

My furniture has not been delivered yet, so I can’t comment on the delivery process, but the buying process was smooth. They had a very large selection of what I was looking for and an attentive saleswoman that assisted me throughout my buying process. I believe her name was Debbie. Everything that I wanted was in stock and is set to deliver in just a few days. Very pleased with the experience and would recommend to others.

Mavic made our transaction very smooth. Can’t wait to get the new table.

Hit one for customer relations and you get the Philippine hot line. Ashley delivered broken furniture to my home and now they won’t retrieve it or refund it back. please don’t hit one for English. I’m asking for a refund it’s been two weeks.

Everyone was very helpful with the purchase and explaining all the options

Had a great experience! Sales person was knowledgeable, greta inventory choices and prices to fit all budgets!

Tiffany Vaccaro is the sales associate at the Wesley Chapel location who helped us with the purchase of our Sealy Queen size Hybrid Mattress and Adjustable Frame. Tiffany was wonderful! She was very knowledgeable about every mattress we asked about, plus she got pillows and patiently let my husband and I check out the comfort level of every single mattress we showed an interest in until we made our decision. Because our purchase was from the sales floor, delivery was not available…so Tiffany made a phone call and helped us schedule delivery through one of the private moving companies they know and use. Can’t wait to receive the awesome purchase we made and I’m so very thankful that we had Tiffany as our sales associate!!

worst customer service i have ever had i can not even buy online because my billing and shipping address is different. over 20 people from customer service have failed to help me. My issue has been resolved and I am very happy

We were happy to see the sofa and loveseat we wanted. Our sales associate Debra was very professional and efficient. Debra gave us a great price and we had to purchase.

Thanks to Doreen at this location, she saved a sale for Ashley !!! I tried since approx 8:30 am till around 6pm ish when Doreen, a sales person answered the phone to help her colleagues. If it wasn’t for the fact they had a bed my wife loved, we probably would have taken our business elsewhere where !!! But the 4-Stars given are for the sales person Doreen. Without her the sale would not have happened !!!

Great service and product at a good price

Very standoffish and rude manager After the floor rep put in a good deal of work. I have my own company I would not treat somebody like that with disregard. I was about to buy the seven piece set until his attitude nixed the sale.

Salesperson was knowledgeable and not pushy. He went at our pace and asked questions to insre we found the right fit

Could not connect with warehouse to find out when furniture would be available for pickup

Our salesman, Scott, was wonderful.

Was in Ashley today looking to furnish my new home, and Bridgette was phenomenal! Made my experience a blast and found everything I was looking for!

Doreen was very nice. Did not do the sales pressure. Very good experience.

Naba is the person who helped us pick out our bedroom furniture. She was very patient and kind to us when it came to us making a final decision. I would definitely recommend Ashley’s furniture to others. Customer service was excellent!!

We were greeted by John, whom couldn't have been more helpful. He not only showed us what we came in for, he let us browse and I ended up spending twice as much. That being said, our purchase was wonderful. Can't wait to get the products delivered. Thank you, John. You made our day. We will be back.

I told the sales lady what I was looking for and she spent a lot of time and effort to help me get what I wanted. Wally was a great help!

Purchased outdoor furniture in January and sales person stated that all items were available for the delivery due date. 2 days prior to delivery (3 weeks later) an item was reported delayed and re scheduled to deliver 3 days after. Unfortunately a day prior to new delivery date for missing item, Ashley reported that won’t be available till the end of February, beginning of March. We initially decided to purchase at Ashley due to availability which was a lie and now order being delayed further. Called customer service at the store and terrible response with no resolutions. This will be the last purchase from us to this company. Fake promises just to make a sale.

Disappointed. I purchased an accent cabinet. After a few days of delivery, the price of the same item dropped. I called the customer service and requested for a price match, but they refused to do the adjustment. I read the policy and understand that Ashely honors the price match within 30 days of delivery. I expect a brand like Ashley should honor their commitment and ensure customer satisfaction.

Felt like I did not get a good deal.

We bought a couch almost 4 years ago and bought a warranty with it to have it replaced with normal wear and tear, rips or if anything happens to it within 5 years. Well called today and that was a lie. Then they had the nerve to tell us we can call a number to have it repaired but WE have to pay for it...No, MY WARRANTY I bought is supposed to cover everything! I will NOT be shopping with Ashley Furniture EVER AGAIN!! LYING POS!!

We called the number provided by the store to let the warehouse know we were coming to pick up our purchase an hour before we got there. Instead, the phone number took us to customer service and actually did nothing to enhance our experience at your warehouse. We got to the warehouse, had to wait in line to talk to the warehouse customer representative and still had to wait 25 min for our purchase to be picked. Quddos to the workerbees. They were very accommodating once the purchase was picked and I wanted to verify I had the right product. Your company can definately cut out the middle man (customer service) and do a lot better job at making the warehouse experience more expeditious when customers choose to pick up their own purchases instead of paying the ridiculous price of $199.00 for your company to provide a delivery service. Your current process left a bad impression on me.

Tiffany V was great. She was very helpful and patient and definitely knew her stuff.

Everything and everyone were great

Happy with the person who sold it to me. Very unhappy trying to call you .I spoke to two different people trying to change the color the second person assured me it would be changed and even gave me a confirmation number. Well guess what it wasn't changed.You should allow customers to speak to an employee of the store

Our sales rep Robin Miller was knowledgeable, friendly and very patient with our buying adventure. We’ll be back to complete our bedroom and living room real soon. 😎🤩

Doreen is an excellent sales person. I found a dining set online. She knew exaxtly what i wanted and found me matching stools. Gave me a great price and a delivery date of my choice. Sent me the payment info online and i was done. Cant wait to shop with her again. She also sold me a recliner last week. Same wonderful service. Thank you. One year later, Doreen was my sales person again!! She is the best. I bought everything I needed in one stop. She gave me the best info and ideas on my purchases. I am hoping to go back again and buy more!! Thank you.

(Translated by Google) Everything was perfect, they only damaged a wall of the house during delivery, but I was delighted with the sofa. (Original) Todo estaba perfecto, solo que dañaron una pared de la casa en la entrega, pero encantada con el sofá.

I was in Wesley Chapel,Fl.store and had the very best salesperson ever. Paulette Needom Coney so knowledgeable, kind and patient. Showed me at least 6 different set ups made suggestions and a very big plus with me, Not pushing. This lady knows the furniture business

Very good experience shopping at Ashley, our sales associate Naba was fantastic!

Nice store, nice inventory, knowledgable sales force.

Sales lady on phone was very pleasant and professional..🥳🥳🥳🥳 Quick easy transaction..

Purchasing the furniture was relatively painless. The scheduled delivery date, had to take a day off of work. The delivery comes and no screws or legs to furniture came for them to assemble the furniture. So they had to take the furniture back and reschedule a delivery date. What’s the point to charging for delivery if you can’t even get the delivery correct !

Sale person was good. Answered my questions. Knew the prices and the different ways to buy.

UPDATE March 2025: After emailing the address they responded with below, we were to have a delivery February 8th, which never happened. They were to delivery new section of couch and pick up broken one. Last call I placed about 10 days ago, they were trying to say we need to pick it up again, I said no due to the bad experience and that's how the couch was originally damaged. Their response is they have to get approval and will reach back out, still haven't heard anything.....this is a joke. I'm extremely disappointed and will NOT spend any additional money with Ashley Furniture; I will try a different furniture store and would highly encourage you to do the same if your reading this. If you do decide to purchase, do not let them talk you into the protection plan because it's useless and they really do not care; also to note eveytime I called the service line you can tell it's dispatched to another country, maybe Philippines or something, so there's also a communication barrier. Went in store to the Inverness location 12/13/24, customer service was great there and I purchased a couch, sales tech was great and he highly suggest I purchase the warrenty, which he said was amazing and if there's anything to be fixed they take care of it, the only thing they won't cover is from animals: scratching, biting or pecking at the furniture. Any repairs they take care of, if the service tech deems the couch cant be repaired, they will replace it; if that specific couch is no longer available they will give you credit towards a different couch of equal value. My husband did a warehouse pick up Saturday 12/14/25, we needed it that day; they dropped it on the trailer and he was scared it was broke & asked for a different "box" just in case it was damaged and of course its all boxed up; employees stated they didn't have another at the warehouse but if it's broke you have 72 hours to report the damage, so we reported it. First I called the warranty number which I got no where; so I went in store to the Wesley Chapel location and they created a case for me. I had to call weeks later about it because I never heard from them. I had to submit pictures via email to show the damages, they agreed a tech needed to come to the house. Service tech Jason was at the house Saturday January 25th, he was able to fix some things, but one part of the couch couldnt be fixed in home(picture 5) needed a whole new part of the sectional to be replaced. He went outside and made some phone calls, ordered parts for one side, said the sectional was ordered and set a date for today, also said to call when parts come in and a tech can come out & install them. I got the parts this week, but the funny part is I never called them when I received the parts, and I never heard anything all week; I called Friday and on their end they show another service tech to come out and fix the issues with the ordered parts, not a delivery. Nothing about the whole part of a sectional being replaced. Service tech Peter just left and he was going to try and repair it, we said no, the tech last weekend said the whole couch needed replaced and could not be repaired, but now this guy is saying yes it can be repaired? They need to get on the same page. This is a mess and the customer service & communication is terrible....I like the couch, but with paying so much for brand new furniture, I expected way better customer service & communication. Will update as events arise.

My sales woman Robin was amazing very helpful very nice and overall a good person.

The store folks are really informative and awesome, but the delivery stuff it's coming from the furniture stinks smells of a must and mold!! Two times now.

Lots of choices, personable and relatable staff, plus great prices. We always shop Ashley for our furniture needs.

We worked with Hind and she was fantastic. She’s very knowledgeable and not pushy at all , which we very much appreciated. Would definitely see her in the future. Looking forward to our new furniture !!!

I will not waste my time and money at Ashley Furniture stores because they are Horrible! Nothing but Problems that they can never help you with! Would give no stars if I Could.

I absolutely enjoyed Paulette’s guidance during my visit. Her professionalism and creativity are very inspiring! ✨ Exceptional service and a warm, welcoming attitude—she truly went above and beyond! So looking forward to seeing the new sofa we bought!

I just want say Wallery Buchmann was more than amazing, so if any of you are trying make purchase on Ashley at Wesley Chapel store, ask for her. She was really patient and help us to make the right decision.

Nice store was unable to find what we were looking for

Viktoriya was awesome!! She didn't hound us when we walked in and went above and beyond to explain everything to us.

Beautiful selection of what I was looking for sales person was very accommodating. Did not feel pressure yet answered all the questions I had.

Hind was a pleasure to work with. She made the deal happen. Store is lucky to have her

Paulette was a delight to work with. We found what we needed to fulfill some specific purposes. Paulette helped us with great suggestions and finding great deals.

Purchased two chairs and had to carry them myself across the showroom to the loading doors while three male sales people never offered to help.

Courteous, patient, respectful, understanding, listened well and understood my needs

Excellent service and beautiful furniture!

Shopping for our new home at Ashley was an excellent experience only because of Paulette

Great selection. Unfortunately, I was not able to make a complete purchase through the store since some of the items I wanted were online purchases only. However, John gets five stars for customer service. He was knowledgeable, patient, and helpful.

Ashley carries above-average quality furniture, and I've always been pleased with my purchases. The staff are always friendly and knowledgeable.

Not sure why I thought I was going to have a different experience then when I purchased my couches from Ashley‘s 4.5 years ago and had the worst experience after being promised that my couches would be delivered for Thanksgiving (three weeks after purchase) Just to be told two days before Thanksgiving after I donated my furniture, that I would not have furniture for the holiday. Fast forward to this weekend I purchased a chair for my husband And as usual, the sales people and the managers will tell you anything to make the sale at the moment even if that is a lie. I was promised free delivery on a date while the associate was working on her iPad making the sale. When it came time to pay that she moved to her computer. She then said that that delivery date was not available and that it would be a later date, but that the warehouse had it in stock and I could pick it up the next day. Gave me their address told me I could be there at 10 AM when they open to pick up my chair. Took the day off of work because I wanted to give my husband his chair for his birthday, drove one hour and 30 minutes to the warehouse just to find out that the chair was on back order, and that I could not pick it up and should have never been told that the chair was in stock. After attempting to call the store numerous times for which you cannot get through unless you lie and say that you’re purchasing something, I drove back to the store as you could understand extremely frustrated just to deal with a snub manager that told me that he didn’t need to deal with my attitude and what did I wanna do in the most condescending non empathetic way possible. Needless to say, I requested my money back and will be going to a different furniture store and never returning to Ashley’s ever again. I tried to give them an opportunity because I wanted to be fair and not judge them on the experience I had during Covid, but if I’m being honest, as terrible as that was this experience was way worse and their managers need a significant amount of customer service training. So if you’re going to buy here, I wish you good luck and do not believe anything they say. Like I said, the sales person and the manager will tell you anything to make the sale and then once you are stuck waiting for your furniture they won’t even deal with you. I do want to give kudos to the customer service lady Danuta Zygmunt that helped me with my refund who was the only one that treated me with any type of empathy and understood my frustration and offered a sincere apology. Perhaps she should be promoted to manager and maybe there would still have a customer.

My favorite furniture store

Hind was amazing to work with and made sure we got the perfect bed frame. Very professional, but not overwhelming.

Tiffany and Paulette were wonderful

My sales girl, Jax was amazing! So sweet and patient and really helped me find my perfect sofa! Thanks so much!! Definitely will be back for future furniture needs!! ❤️

Wallery was very helpful.

No plan to shop here again. Decided to purchase furniture from the Wesley Chapel location based on product availability per the sales person that assisted us. I was told all the items I ordered would be available in a couple days. I received zero communication regarding any back log or product issues until I reached out via phone call when 1/3 of my order arrived at my house. When I called and asked for an update on the rest of my order they told me 2 months and there was nothing they could do to help. I decided to request a refund on the call and for the future to be returned ASAP. Reactive company that won’t be receiving my money.

I will never shop this company again. Had a couch delivered, 1st one came broken. They did send out a new one. When they did deliver the 2nd one they scratched my floor because they didn’t take it apart to move it. They just kept trying to get it on their 4 wheeler, which it kept falling off. Then they tried a 2 wheeler, then both. Falling off multiple times. When the driver wanted my signature, I showed him the scratches. And he started yelling in his language, throwing his arms up and walked out. I made a claim with Ashley Furniture and it’s been weeks and I have heard nothing. I’m completely being blown off by this company. Never again Ashley Furniture, never again. I will repost this every day until I get a response from someone. Don’t like it? Have your manager get involved. Call corporate and find out why I’ve had no communication on this matter…do something

The associates are very nice. Feb-11-2025- This is my 2nd review. My intial review was 5 stars for the helpful store associates. I purchased an accent cabinet. After a few days of delivery, the price of the same item dropped. I called the customer service and requested for a price match, but they refused the request. I read the policy and understand that Ashely honors the price match within 30 days of delivery. I expect a brand like Ashley should honor their commitment and ensure customer satisfaction.

Good selection of furniture pieces. Very nice and helpful sales reps that made the process of buying furniture a breeze

Not able to return the furniture

I chose a sectional and was given delivery date of 12/28. When drivers arrived corner piece had a slice in the fabric. They did not leave. Someone called from service asking about delivery I told them I didn’t get anything and I needed before 12/31 as my previous dogs was given away and I had a New Year’s party. Needless to say she couldn’t access availability in computer and said she would call back. I haven’t heard a word and it’s New Years Eve. I am very disappointed and if delivery isn’t made in heat few days I will request a refund and ho elsewhere!

Horrible, purchased two sofas, delivery promised, and confirmed, then on day of delivery notice out of stock. Phone tree is Horrible to reach a person.

Paulette at Ashley furniture store was soo helpful during my visit at Ashley furniture today. I had difficulty figuring out best furniture to fit my living room and she personally sat down and gave me the greatest consultation to help me make an informed decision. I highly recommend her!

I’ve had great experience with this particular store. I haven’t had the greatest experience with Ashley furniture though.

Hind was amazing, we had a great experience buying our furniture

There is no return policy. I bought a couch, and when I opened it, it was a different color than it was supposed to be. I made a claim through customer service, they sent a technician to inspect, and he agreed the color was blue instead of grey, reassured me it can be returned for defect in the dye, and then he filed his report. Shortly after, I got a DENIED request email. The inspector's boss found no issue with the picture, apparently. They have a HARD no return policy. Oh, and their in store customer service was terrible too. Avoid buying from Ashley furniture.

Ernesto did an excellent job and was very patient. Also came up with a solution to a problem. Kudos to Ernesto Ashley Furniture Wesley Chapel Fl

Bridget was Awesome!

Three separate purchases within one month, over $6000 spent. When in the showroom, I have learned to ask if ALL items I purchased are in stock for delivery on the agreed upon delivery date. After being told yes, I find out the day prior to delivery that the answer was NO. Not only was I told yes by my sales rep, but " oh yes, we have many in our warehouse, this is a new line we just started carrying". That was a line, alright, a line of BS. So I asked for some courtesy/discount; was told I would receive a call back, three days later no call...NO ONE CARES, it seems. People have to miss a day of work/half a day etc. to be home for the delivery window, well now I missed TWO. Does anyone at Ashley care? We will see but not holding my breath...

Tiffany was very helpful and made suggestions based on what we told her we were looking for and stayed within our budget.

Not many choices of what we were looking for.

Save yourself the aggravation and go elsewhere than Ashley in Wesley Chapel, FL. We ordered $6k worth of furniture and were promised a delivery 2 weeks out. At 3:45 pm the day before delivery we received an email stating we had to respond by 4 PM to let them know someone 18 or older would be home to accept the order or our delivery would be postponed from 6 Dec to 18 Dec. We did not see the email until several hours later. The people in the warehouse were despicable, and the store mgmt would not even call us back. Avoid this store at all costs. We canceled our order and went to a small business in Zephyrhills who treated us much better. If you already have an order with Ashley, so sorry for you!

Hind our sales associate did an amazing job. Great customer service and patience. Help us with everything we needed. Work around our budget

Mavic Delos Santos was absolutely wonderful. My sister's and I love her attention to detail. If you're shopping at Ashley furniture she's your contact.

After going to 2 other stores because they were close, we drove out to Wesley Chapel. John was very helpful and we found the perfect piece in 15 minutes!!! Very Happy!!

Scotty was great. Super easy to work with, knowledgeable and just the right amount of space as he let us look ourselves before catching up with us to help us finalize. No one wants to be hounded as they browse and he understood this - it was appreciated. When you head to the store you should ask for Scotty, he’ll take care of you.

It was a pleasure walking into Ashley home store. I did not feel pressured in any way. The Salesperson listened to me and did not try to sell me what I didn't want.

Friendly & informative staff

Had problems in the very beginning now Management is helping me out after a huge hassle with the warehouse dealing with a warped table top they originally told me was acceptable we will see where this goes. Update as of December 17, 2024 Ashley Store went above and beyond to make sure that I got a better table top for our Bolenburg set that we ordered originally. There has been a lot of bad hype about Ashley stores and there’s a lot of information out there that is derogatory. When dealing with them, I would recommend communicating with your sales person and with the store directly and you will have a much better experience. I’m pretty happy now to say the least thank you Ashley Store!

On 11/16/24, my 70-year-old mother purchased a bedroom set from Ashley Furniture in Wesley Chapel. Delivery was scheduled for 11/30, so we cleared her entire bedroom in preparation. However, when the delivery arrived, we were shocked to learn that the bed rails were missing and out of stock—without any prior notice. Customer service offered no solution beyond a vague apology, and even after visiting the store, we were left with no firm delivery date, no option for expedited shipping, and no clear resolution. My mother has been forced to sleep on a couch indefinitely, and despite filing a complaint, we’ve received no meaningful response. Buying furniture should be a positive experience, not a source of stress. Unfortunately, Ashley Furniture’s lack of communication and accountability has been deeply disappointing. We’ll continue to share this experience until we receive a resolution. #CustomerServiceFail #AshleyFurniture #WesleyChapel #Unacceptable

Our sales was polite and knowledgeable. We had a large selection from which to choose.

Great service and wonderful savings with holiday sales!

Scotty was great to work with!

Elena was knowledgeable, friendly, patient and a pleasure to work with. This is our first time in your store and we will return for several planned purchases.

Awesome service provided from the moment we walked in the door! Hind is fantastic she helped us through the entire process. She has such a radiant smile and so professional.

Bought a chair on clearance, no warranty no delivery

Impossible to get anyone on the phone, automated messaging system refuses to put you in touch with an agent. What a joke

Purchased this sectional in October. I love the color and the comfort. The only thing lacking with it is I wish it had some type of clips to hold the pieces together. They come apart frequently. My reason for 3 stars was the sales experience. The salesperson sold the furniture with the pros of a warranty program of wear and stains etc. However, it was never expressed that is was an additional $400 . When she went over the cost for the additional ottoman and the pieces of the sectional never once did she bring up $400 for a warranty. I paid with my debit card and assumed the extra cost was taxes as I was supposed to get a percentage off if I paid cash and during that weekend of some promotion. Once I got home and went over the receipt I saw this $400 warranty charge. No problem I will call and let them know I didn’t want that before the delivery happens. It took 3 calls and almost a month of being sent to the call center to get my refund. The calls never went to the store , yet a third party call center. So buyer beware that the warranty protection is at a big additional price.

Ashely store is our fevourt now.the quality of the furniture the outstanding service by the employee Amazing. First we arrived early morning to purchase new sofa and mattress. They greeting us .then we met the sales person by the name Michael. He make us comfortable as first time customer to shop at Ashley. He listened to us and showed us everything taking time after a couple furniture looking we decided we will be back. We come back a gain Michael assisted us the service was excellent a gain.we did purchase sectional sofa and best strun and foster pillow top mattress. We loved it they delivered it very fast we definitely shop at ashely because they have everything for home great quality excellent service. Thank you so much Michael pretty soon we will be back to get our remaining stuff.I recommend Ashley for your home need furniture simply the best.

I originally only went to the store to purchase a mattress and adjustable base because the price at every other furniture store I checked was higher, and ended up purchasing $10,000 worth of merchandise because the sales associate that helped me ( Hind ) was extremely pleasant, patient, kind, and got me amazing prices ! Truly honestly the best experience I have ever had, amazing customer service ! Thank you so much !

Excellent service

Awful experience. Most of the furniture delivered was damaged and one dresser was so damaged they left it on the truck. They want us to wait a whole month for a replacement!

Very nice store, nice employees. Our salesperson was very helpful and not pushy. The manager was very nice and just spoke with us to make certain we were being taken care of.

Our salesman was wonderful kind and not pushy great experience

No pressure sales! We highly recommend Ashley Furniture in Wesley Chapel. Ask for Scotty.

We recently called Ashley Furniture in Wesley Chapel while searching for a new couch, and Tony was extremely helpful over the phone. His knowledge and friendly demeanor convinced us to visit the store in person. When we arrived, Tony exceeded our expectations. He was super personable, very knowledgeable about all things furniture, and helped us find a beautiful set for our family and home. Tony is a rockstar! If you shop at this location, definitely make sure to ask for him. Highly recommended!

Mavic was very helpful and courteous, welcoming and same with general manager Melanie.

Shelby was terrific to work with! Made our experience very easy! Would recommend highly

Paulette was a great help! Not only did she show us plenty of options, she also gave us time alone to think it over and then mapped out how the furniture could be arranged in our house to build the “wow factor” as she put it. She also worked with us to figure how we could get the furniture, so we’d have it before guests arrive for Thanksgiving…. And how we could get help putting it together! Ashley will likely be our go to place for furniture in the future!

The whole experience was very smooth. Great customer service.

Robin was the best and very personable made the entire experience!

Sales person only showed me furniture I was looking for. They were very friendly and helpful.

Professional, knowledgeable sales personnel; a wide variety of furniture from which to choose. The posted sales are actually SALES ! ! ! Ashley does not raise the price to provide you with a discount. When Ashley tells you the sales price, it is truly a SALE !

Zero follow through with store manager Sammy. He committed to returning our call to confirm a delivery date but never called. Our delivery dates have been changed four times even though we were told the items were in stock the day of purchase 10/19. We have been waiting a month for in stock items.

This was my first time to order from Ashley and it will be my last time. Hind was great. The issue I had was the deliveries. On my first delivery I was told by the driver my dresser was on back order. Never received a call that it was not coming. I had received several calls on that delivery that another item would be coming later; the dresser was never mentioned. During the first delivery of the furniture I did receive, my wall was damaged by the team. It took 2 weeks to resolve. My dresser was to be delivered a total of 3 times. On the 3rd time, I was called the day it was to be delivered only to be told it was still back ordered. I finally received it today on the 4th confirmed delivery.

Excellent variety of quality furnitures. The customer service, specially the one provided by Shelby, was stellar. We will go back to this store anytime.

Great quality, selection, service, pricing. Found everything we wanted in one spot and saved tons of money. Thanks.

Robin Miller gave us Excellent service. Sorry she couldn’t ship to NC

Great service at Ashley! Naba, our sales associate, was so patient and kind with us during our furniture buying process. She was quite knowledgeable about the products sold at the store, which eased our minds with the pieces we selected. The movers assembled our furniture so quickly and thoroughly; they were very nice to work with, as well.

Store experience was ok, but part of our order was on back order and when it was delivered some of it was defective and it is requiring correction.

Excellent customer service and quick shipper!

Paulette helped bring our vision to life! She is professional, creative, and attentive. We couldn’t have done it without her; thank you!

My husband and I purchased our couch and ottoman from this location. Customer service was great, knowledgeable and friendly, they helped us look through a variety of different options within our budget!

I was so impressed with how big the Wesley Chapel store is! I was able to see in person so many different styles of living room and bedroom ideas! I spent an entire afternoon with Elena who is the BEST sales Rep! She was so helpful in helping me choose the best pieces for my new home! She stayed by my side throughout the entire experience including all of the financing! Believe me, we walked our legs off from one end of the store to the other deciding what went best with what! She is so pleasant to work with! Every Ashley Store needs an Elena!

Great salesperson and the delivery guy’s where wonderful white glove service!!

Showroom service was excellent. Love the variety of options and pricing was good.

Viktorya was attentive; she listened well. Though she was new at the job, she was helpful. When she wasn't sure about a topic, she sought help. She also was not pushy, which my husband and I really appreciate.

Amazing as always I love Ashley furniture And my amazing Sales Girl Pamela I wish there was more in this crazy world like her.

Great 👍

I am very happy with my furniture. I’m still waiting for a bureau . Everyone was helpful !

Fast, efficient service. Helped me find what I needed without trying to sell me something more. Delivery was seamless! Professional service!

Excellent customer service and options in the store. We ordered 3 items and will be back.

Not good product.

My sales associate Scott was amazing he listened and helped me make a perfect decision on my beautiful furniture piece

The table and chairs were not in stock. I was never told this and it was taking so long, I ended up canceling the order and getting a refund. The salesmen stand around like vultures attacking the dead! Will never go there again.

All good

I absolutely love the three bedroom sets we got for the kids and my couch! I had my eye on this couch for months and I finally bought it! It looks so good in my home and they were so professional when they came to deliver it.

Evan our salesman was exceptional and the delivery went very well.

Excellent customer service and absolutely beautiful furniture. The Havalance collection is beautiful. Love my bedroom and my dining room

We were so pleased to find lovely. Furniture for our small lanai.

Everything is great but the dinette set had a cracked chair and have not got a replacement

Very unhappy with everything that I purchased. Poor quality and their return/exchange policy is virtually non existent. There is/was a ticket on one item that has never been resolved. Another item was delivered by a different source. The item was left on the porch & to keep it safe from the Florida climate & potential theft I drug the box inside. At no point in time did they tell me that I was responsible to assemble the item and move an item weighing 58 lbs up a flight of stairs. They charged $499.00 for 5 year warranty on the furniture without mentioning anything to me. When I noticed it (after I got home) I was told that it was discussed in “detail “ with me which was totally untrue. It was mentioned to a family member that was helping me. At that point I had not taken delivery of the merchandise the warranty company still tried to charge me for a portion of the policy. The last insult was they (Ashley) sent the amount financed to Synchrony Bank for $1300.00 more than the actual amount due. The warranty issue & the overcharge was eventually resolved but not without a lot of hassle. Their customer service is only available by someone in a foreign country, they will not transfer you to the store. Buyer awareness is key. I will never shop at Ashley again nor will I recommend them to anyone

We had an excellent experience with Mavic! From the moment we walked in the door she was welcoming, informative, and gave us space to look around. She was never pushy and helped us to get the best price on the sectional we purchased. I highly recommend Mavic and will be going back to her for any furniture we upgrade in the future!

Mavic Santos did a phenomenal job getting us exactly what we needed for our home. I couldn't have asked for a better experience!

Scotty was beyond helpful!! his knowledge and insights were amazing. He also took the time to understand our personal living space and helped us with the dimensions. He is awesome!

Kristian Georgive made our experience fun and he was very knowledgeable. It was a pleasure doing business with him and I’m looking forward to receiving my purchase.

When you walk in you're bombarded with niceties. After the sale, they could care less. They refused to take our old mattress even though it was in good shape. Second, the installers installed the adjustable base crooked (pics attached). Store manager doesn't get on the phone. Assistant managers could care less and say to call customer service. Customer service email in a roundabout way says tough. We've spent thousands there over the years for ourselves and family members but it appears Ashleys customer service has gone by the wayside. We've always been returning customers but that will now change. Fortunately, many other furniture stores within a 1 mile radius of Ashley.

Mike was great !

Initially walking in the store there was a swarm of salesman which felt slightly annoying as they swarmed around. However, Kristian was assigned to us for our salesman and he was amazing!!! There was no pressure, we told him we wanted to look around without the pressure and that's exactly what he let happen. He gave us a quick run down of price flyers and let us go around, but still made himself available for questions. We seriously went from walking in and immediately contemplating buying elsewhere to purchasing a full living room set, which I can honestly say that Kristian was the one able to turn us around on our opinion. Would for sure recommend going to Ashely and asking for Kristian and we will definitely return.

I like that way Kristian allowed us to freely roam and find the pieces we were looking for without feeling pressured! A great experience!

I recently visited this location to purchase the Elissa Court Couch set for my new home! I was assisted by Matthew and Mavic who were both terrific in guiding me through my purchase!

Thanks to Doreen, from Wesley Chapel Ashley Furniture, I was able to order my dining table, chairs & rug. The Ashley Furniture Outlet Store in New Port Richey was damaged in the Milton hurricane, and was closed. Much appreciation for the kindness & superior customer service provided by Doreen Brown.

Scotty was very helpful in showing us how the table we were looking at would look in our room. He took a lot of time with us & was not pushy in his delivery. Appreciated the time he took to work with us.

Love this store! Ashley in Wesley Chapel is awesome. I went in looking for King mattresses and to purchase just a new king bed only. Ashley’s was having such an awesome sale, I ended up purchasing king mattresses AND a whole new king bedroom set! The staff at this location were so helpful and Sammy the store manager was super nice. If you’re looking for furniture please come by, you won’t be disappointed. Make sure to come see my sales person Mavic, she is the best! Mavic is patient, listens to your needs and is extremely knowledgeable about their products and services. She also has a great eye for design too! Make sure you tell her Pam sent you.

Mavic was wonderful in getting me what I needed and made sure it didn’t break the bank.

María Victoria, (who also goes by “Mavic”) is by far the sweetest most genuine salesperson you’ll ever meet. She takes the time to know and understand what it is exactly that you’re looking for and she strives to exceed all expectations. We are beyond appreciative to have met her and we HIGHLY recommend her expertise to anyone looking to furnish their home.

Enjoyed working with Ms Paulette. She is very personable, professional, and helpful. Appreciate your kindness throughout the process of buying furniture and mattress. Would refer friends to her

Edit: I emailed Ashley Store and provided the order information and already followed up two times. So far, no one has contacted me via phone and/or has responded to my email. It is frustrating but I still have hope that this store will solve my problem. I will keep editing this post until my problem is resolved. Thanks! I am so disappointed with this store. They don't tell you the truth about their return policy during the purchase and you just find out when you need to return or replace an item. I bought a very expensive leather sofa with nice features; the main idea was having my 84 years old mother enjoying a nice sofa when she is watching TV. Sadly, the sofa is uncomfortable and my mom could not seat on it for a long time because it hurts her back. Since I cannot afford to buy another sofa until I pay off this one, I reached out the store and explained my situation. They said it is a final sale and they could not assist me. I tried the warranty and they also could not assist me. I just wanted to re-select another sofa (same price or higher) and i will be the happiest customer. Yes, I take fully responsibility that I made a bad choice and did not read the back of the invoice; however, I expected the store to be more flexible based on my mother's situation. The sofa is brand new, no tears and stain. I had to put away in the storage until I find someone to buy it. Currently I have an old sofa that someone gave me. Unfortunately, this store doesn't care if the customer is satisfied with the furniture or not. All they want is to sell and then you are screwed. I don't recommend this store to anyone.

We were greeted by John Santiago, and my husband, and I were very impressed and pleased with how courteous he was with us and his knowledge of all of the furniture. John was very patient and did not rush us into any quick decisions and made some wonderful suggestions that helped us so much with our purchases. John Santiago is definitely an asset to Ashley furniture !!!

Paulette was wonderful to work with. She was very helpful and knowledgeable. Her decorating skills are awesome!

Mavic is the best!

Thank you for your help, Mavic. Made our shopping experience smooth and easy.

Scotty was amazing at the Wesley chapel store he did not make us feel pressured and answered all of our questions. Love our new furniture.

Mavic was great. Very attentive to our needs, and gave us space to discuss our options. She was very sweet and made us feel comfortable throughout the whole buying process. Highly recommend you ask for her.

We had a great experience working with Mavic to purchase our new dining set. She was respectful, helpful, and gave us the freedom to browse without any pressure. We really appreciated her approach and professionalism!

Hind was amazing! Thank you for helping us find an amazing couch

Hind was super helpful and very knowledgeable! She made the process very smooth .

I visited the Ashley Furniture Store in Wesley Chapel to just take a look to get an idea of what I wanted to purchase in the future. However, because of Hind’s exceptional service I ended up walking out with what I came to view plus additional items. She listened to what I wanted and gave insight into things I never thought about. She was extremely knowledgeable of the products and help me choose items that best suited my needs. She left me feeling and knowing I made the best decision!!! Hind is an AMAZING person and FANTASTIC employee. If you’re in the market for furniture, go see Hind at Ashley’s.

Kristian was wonderful and James was helpful as well. Thank you!

Scotty was awesome and very knowledgeable.

Naba -Was Outstanding With Sale Approach & Had Excellent Knowledge Of All Inventory Of Products Goods. Seamless Throughout The Pre Credit Approval Process. I Just Moved From Texas Back Florida. During The Purchase I Furnished The Entire Living Room Area.

(Translated by Google) Alejandro and Naba are the best (Original) alejandro and naba are the best

Scotty was extremely patient with us today as we changed our minds several times on which piece of furniture we wanted. He was very helpful and explained all items to us in detail. It was a great experience working with him.

Just ask for Scotty, you will not regret it.

Scotty was great, exceeded all expectations during our visit to the store today. Excellent customer service, he explained and showed everything in detail. We will definitely be returning to request his help.

Great customer service. Scotty our sales rep took the extra step in looking out for us and what we needed. Thanks!

Great customer service, awesome sales manager.

Scotty Olson. Excellent

Quite expensive but very polite staff.

John Santiago was a great salesman and made me feel at ease when I was shopping for a couch. He got me exactly what I wanted. Kristin was very helpful with opening my credit card and getting things squared away to open my account. Great teamwork and great personalities that make me want to come back. And I will.

Mavic made this experience so easy. She was fantastic

Mavic was truly a pleasure at this store. I came in looking to get a new bed and mattress and she went above and beyond to address all the things I need. I have severe back issues and she was super helpful and genuine in helping me choose the right mattress. It’s very refreshing to feel like you’re not just being sold something but actually helped and cared for throughout the process!!

John Santiago and Hind Bouyadi were very helpful! I highly recommend them.

I can’t be more happy with the amazing customer service from our advisor Tiffany. She gave us space and then gave us great insight regarding space and design. She truly is amazing and will be our advisor moving forward.

Excellent customer service and was able to provide other suggestions to make our purchase decision.

I originally went in to and spoke with John in search for a couch, he was very friendly and knowledgeable about product options. I went in the next day and finished the sale with Ron, he was able to make a seamless quick transaction. Great experience!

Scott helped us with some beautiful furniture at Ashley furniture store in Wesley Chapel. He paid attention to detail, recommending features we might prefer such as a wood look artificial fireplace. There are some awesome pieces with a great furniture protection package available.

We had a very disappointing experience recently and as a result we will never buy anything else from them again. We purchased 4 chairs for our home. When they were delivered we weren't sure they would fit but when we asked the deliver drivers if we could return them, they confidently said, "yes no problem, just get in touch with the store within 48 hours if they don't work out". Within 2 hours of them being delivered I went down to the store and was told they could not be delivered once they are in our home. I explained never did anyone explain their 'no return' policy of any kind. She said our salesperson should have gone through all of that. Well he didn't. Our request to return 4 brand new, 2 hours old chairs with tags still on them, was denied. Thank you Ashley furniture for not training your staff to explain the return process, or lack their of. We will never buy another item from you. I know you don't care but hopefully this helps others since they will likely to receive the correct information unit it's too late.

Scotty was amazing! Had no issue walking us around the store countless times. Supper patient and answered all questions.

Mavic was absolutely amazing! She got straight to the necessary information that I needed to help me make my purchase!

We have been shopping furniture now for about a month for our new home. We thought we found the perfect couch but went to Ashley and ran into Scott and Scott was more than patient with us as we sat in probably every couch they had and he made sure we found the right couch for us. Thank you, Scott.

Scotty is a great sales associate. He was patient, explained every detail and answered all our questions. Really nice person. We are glad to work with Scotty.

Service was exceptional

Had a very pleasant experience at the Ashley Store in Wesley Chapel, FL. John Santiago was extremely knowledgeable and very helpful. Definitely recommend him.

Bought a stupendous over sized chase and right arm facing sofa. Not happy with the product, purchased it at store, was fine when we tested it in store and in real usage not that comfortable, not able to sit more than 30mins. Ashley has a worst return policy, they don't even exchange and not considerate about the customers, whereas the other competitive furniture companies have far better return and exchange policies. . Would not recommend.

Hind was amazing!! Great furniture choice and customer service!!!

Paulette was great to work with!

Products are great... warranty, don't waste your money. They'll just find an excuse to reject it.

mike w. was super helpful !!!!!!!!!!!!!!!!!!!!!!!!!!

Mike was great! He was very patient and gave us the time and space to make the best decision without pressure! Wonderful experience!

Great sales team! Hind did an excellent job making sure we got everything we needed at the best price possible. Thank you Hind!

Kristian was super helpful and friendly, we are very happy with our experience!!

Kristian was super friendly and helpful!

Good receiving after one week i came back guy remeber me and explain all about this sofa measure for me and help me alot thanks john santiago

Paulette and the store manager were amazing to work with. They were patient with me and matched the price of an online competitor with no hassle. They made my experience stress free and were very pleasant. Thank you Ashley Furniture!

Kristian is very nice and helpful.

John was amazing, honest, and very helpful. He helped me find my dream bedroom set!

I purchased a bedroom set for my daughter. John at the Wesley Chapel Ashley Furniture Store was very knowledgeable and friendly. Great customer support was provided by John. I am very satisfied with my purchase.

Kristin was awesome helping me and my wife pick the sofa sleeper for our new home. I would recommend Ashley furniture

Hind was pleasant and helpful. Looking forward working with her again.

They alerts busy on the floor so Scotty was kind enough to help us on our questions with patience. We ended up buying a dining set and a office table the the process was really quick and easy.

Our consultant Paulette was amazing! She was attentive to what we were looking for and offered great help. She was not overbearing like other consultants have been in the past which makes furniture shopping aggravating. Thank you Paulette!!

John Santiago received us with lovely energy professional and respectful he told us every pure detail of the product we were interested in and worked with us into finding the perfect fit for us, and I’m happy to say this hasn’t been the only encounter we have had with him, this has been in fact the third time we purchase a product with his help.

Micheal Waters was really cool and knowledgeable!

Mavic helped us find exactly the right mattress and gave us plenty of space and no pressure while we were looking just like we requested. We really appreciated our experience with her! Came back to purchase the mattress we wanted specifically from her due to how she respected us as customers.

My sales person Nick did a great job and was very helpful in the whole process. Purchased an entire bed set and will be back for more furniture soon.

Scott was absolutely fabulous in dealing with our repeated changes. But, with his assistance we finally found exactly what we were wanted. Updated: Scott was great, but 9 weeks later we are still waiting for ll of our purchases.