Ashley HomeStore Wesley Chapel, FL
Here at the Ashley HomeStore in Wesley Chapel, Florida, we serve the great community of Tampa and the surrounding area, and we believe that your house is much more than just a dwelling. You’re creating a home filled with family and friends, and building life-long memories along the way! This is what inspires us to help you furnish and decorate your home with our unmatched customer service and large furniture selection . We have been your go-to furniture and mattress store in Wesley Chapel since 2007. Our dedicated and experienced Store Manager, Frank Pina, has built a team that is committed to being your trusted home partner. At the Wesley Chapel Ashley HomeStore in Tampa, FL, we are not only thankful to celebrate your home with you, but we are also dedicated to charitable work with the Hope to Dream Foundation. You can find us off of Route 56 and Route 275. For those of you on a tight schedule, the best time to avoid the crowd is in the mornings around 10:00 A.M. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
friendly and very helpful staff not pushy
Melanie was absolutely amazing! She helped us make our vision come a reality. She also laughed at all of our jokes which is a plus. She was efficient and offered great insight.
Brandon was great and super helpful! I just bought a house and needed all new furniture. He helped me get everything I needed!!
The salesman listened to what we were looking, took us to the type of bed we wanted (did not waste our time). Found discounts available for the items we purchased. Explained delivery in detail.
Sales person was very nice. Greeted as soon as I walked in. She took us around looking for what we wanted and gave good suggestions. Will go back again.
Really good attention I recommend Ashley H S at Wesley Chapel they have a lot of furniture models and best short time delivery compared to other similar store
Paulette was amazing, great sense of style and amazing recommendations
Sales person was friendly, helpful and patient! Shopping for a TV stand and found what I was looking for 🌞
Shopping experience with Doreen Brown was very good. She took the time to help me figure out ways to try to keep within my budget. She was very helpful and pleasant to work with. Thank you Doreen.
The in store service was great, sales person was very attentive. However, I was not informed that I could only return the couch I purchased within 3 days after delivery. I called 6 days later to say I was unhappy, thinking I had a 30 day window and was informed of their premium delivery policy. I will have to think long and hard before I go back there again. I paid cash for my item and I'm just stuck after paying $1700 for a couch.
Terrible cs after you buy the product. Delivery time... I'm Still waiting the 3 chairs I bought 12 weeks ago. And no one knows when.. or if.
The delivery team have to be the worst in the business. Suppose to be here between 10:30 am & 2:30pm. It is now 7:00pm. Called and had someone from dispatch just hang up on me. Did not care about one thing. Before buying you might want to go where a delivery is on time or that they actual care.
Knowing we were in need of an entire home of new furniture to our new construction home, our family purchased over $10,000 worth of furniture mid-March earlier this year. With fear of an item being discontinued (guidance from our sales-person – Tory), we paid for this order in full on the date(s) of purchase. Given this was purchased in March, we were assured – multiple times – that a delivery window of mid-August would not be a problem. Fast forward, on August 17th we only had one item delivered (when we had previously confirmed the entire order) & when we drove to the Ashley Furniture store that day there was no explanation as to what happened – the order had essentially never been processed through the system. On September 13th we are still without multiple items from our original order, Ashley have our money, and our expected delivery date is "sometime in October." We will never be order from Ashley Furniture again, horrendous experience.
Never again will I purchase from this Ashley location. Purchased a clearance, “last call” children’s bed, bookshelf, and small dresser. We were advised to come during the week to pick up as they do NOT deliver clearance items (which was fine) and that when we arrived the bed would be broken down and brought to the curb to load. Got to the store on my pick up day and bed was still sitting on showroom floor, never touched. I was then told their warehouse person recently quit so I would need to figure out how to load the bed up myself. My husband was thankfully on his way, we had no choice but to call a family friend to come help since NO ONE in the entire store was willing to lift a finger. My husband and friend carried this solid wood bed and other items through the ENTIRE showroom floor!! No questions asked, no one came over to supervise, no one even looked in our direction. We had to move tables, chairs, lamps, to clear a path through the showroom to get to the exit with this huge bed. One of the employees measured the doorway for us and said oh yeah it’ll fit through the door. Which it did NOT. My husband then had to take apart the bed to get it out of the store. I have never experienced anything like this. I understand the item was clearance but what happened to “customer service”? We also purchased a TEMPUR-PEDIC bed from this same store not long ago so it’s not like we aren’t frequent customers. I am disgusted and will NOT be returning. BEWARE.
This company has no intention of resolving any problems you may have with your purchase. Check them out on the Better Business Bureau and you will see multiple complaints. I would never recommend this company. I have been promised a replacement cushion on a piece of patio furniture for over 2 months now, with the constant give 7-10 days or 10-14 days line. Horrible company, I feel sorry for their employees, the constant lying to their customers must be an awful feeling for anyone with a conscious.
I recently purchased a dresser, nightstand, 2 headboards and 2 mattresses. I shopped at your store because I expected to be able to see the items and make a purchase and have the items delivered to my home. To my surprise a large and extremely heavy box showed up at my door yesterday. It’s the dresser un-assembled. I called the store right away because I had no clue I had to assembly the items. Why would I schedule a delivery date. When I called the store to have them correct the mistake I was told they are too busy and they would call me back today. I purchased over $1000 worth of items and you are too busy to talk to me. Unacceptable. I spent hours today on hold trying to get this resolved but no call or ability to talk to someone. If I wanted to put the furniture together myself, I would have gone to Ikea. I have never had this experience at any other furniture store that I purchased from. Never thought to ask the salesperson if I had to assemble. This item needs to be picked up and returned. I need someone to address this situation and correct it ASAP. A very unhappy customer Colleen Watson
Beware, once they get your money they don't want to hear from you. If you have a problem they won't help. My poor husband cannot sleep on the mattress we got from them. They are not honoring their 90 day sleep guarantee. They said they ordered a replacement but the order is not showing up and there is no delivery or pick up date when I check. My husband is a disabled vet and needs help but no one returns my calls and no one cares.
The salesperson was great so I would like to give a better rating. But the whole transaction was a disaster. I was told delivery would be 199 and they charged 269. I was told 219 for extended warranty and the charged 319. I was told I would get my delivery on the following Sunday and waited all day for nothing. I spent hours on the phone listening to the same prompts with nobody picking up. The next day I drove 45 minutes to the store and I talked the the sales manager, he said I will get back to you and never called back. I drove another 45 minutes to the store because I couldn’t get anyone to answer the phone and I ultimately canceled my order. If they can’t get the simple things correct, how can I believe in their product? This was my first time dealing with this company and it was not a good one. Hope everyone has a better experience than I did.