Ashley HomeStore Wesley Chapel, FL
Here at the Ashley HomeStore in Wesley Chapel, Florida, we serve the great community of Tampa and the surrounding area, and we believe that your house is much more than just a dwelling. You’re creating a home filled with family and friends, and building life-long memories along the way! This is what inspires us to help you furnish and decorate your home with our unmatched customer service and large furniture selection . We have been your go-to furniture and mattress store in Wesley Chapel since 2007. Our dedicated and experienced Store Manager, Frank Pina, has built a team that is committed to being your trusted home partner. At the Wesley Chapel Ashley Furniture HomeStore in Tampa, FL, we are not only thankful to celebrate your home with you, but we are also dedicated to charitable work with the Hope to Dream Foundation. You can find us off of Route 56 and Route 275. For those of you on a tight schedule, the best time to avoid the crowd is in the mornings around 10:00 A.M. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
Great experience when buying furniture. But when it comes to calling, the phone reception is awful. For awhile no one picked up the phone, but they seemed to have addressed that. The only problem is now when you call the person who picks up the phone sounds completely annoyed and that you’re somehow inconveniencing them to do their job. Customer service has plummeted in this country, it’s not just here.
I was recently in Ashley Furniture in Wesley Chapel along with my husband and we purchased a living room and mattress set which we greatly needed. Our salesperson Mavic and sales manager Harry were wonderful in assisting us not only in finding furniture that fit our taste, but that fit our budget as well. Since my husband and I have very different taste, it was a huge challenge finding furniture and bedding we both really liked. I want to thank both Mavic and Harry for not only their professional assistance, but for their patience and understanding as well!!
STAY AWAY FROM THIS PLACE! We spent $1,400 and receive a damaged sofa and love seat from the warehouse that they want to repair instead of replace. I paid for a new sofa not a repaired one. EVERY CUSTOMER SERVICE EMPLOYEE IS EXTEREMELY RUDE. I just want to give the furniture back and get my money back but they insist that they need to attempt to fix it first. JUST TAKE THIS CRAP FURNITURE BACK AND GIVE ME A REFUND! I want to return this sofa and love seat. There is NO RETURN POLICY even though their website says some crap about 30 day satisfaction. They will take your money and leave you hanging. Don't waste your time and money. This has been a terrible experience. I will never shop here again and will spread the word to everyone I know.
Tyler was great about listening to what I was looking for and not wasting my time trying to show me everything in the store. I would definitely consider this store when purchasing again.
The fornitures is beautiful and very modern. I wanted to buy it all. Dalton is amazing. He helped me a lot, he is so patient and the manager is so nice. They always help you to make your payments lower. Thank you
Terrible experience so far! We paid over $1,400 for a sofa, loveseat, and recliner and the sofa and loveseat were damaged when we unwrapped them. The sofa has a large picture hole in the back and a small tear on the bottom. The loveseat had a small tear on the arm. We called the store and they gave us an 800 number to call. When we called the 800 number they gave us we were spoken to super rudely and told that we should bring the furniture back to the warehouse. Really!? Rent a truck to bring the furniture back to the warehouse?! How is this good customer service. After arguing with this rude woman on the phone to try and get some help I ended up hanging up on her. My husband went to the store to speak with customer service. The lady at that customer service desk was also extremely rude and he asked to speak with the manager. The manager apologized and said that we really do need to call the 800 number to get it sorted out. When my husband told the manager that his own customer service girl was ride the manager just said, "yea, we have gotten complaints about her before." Then why does she work there?! We called the number again and finally scheduled someone to come look at the couch to see if it needs repair or replacement. The date was supposed to be 5/21 so we rearranged our schedule to be home. Then they call us on 5/20 and say the appointment is on 5/22. We said no, we were told the 21st and we made arrangements to be home that day. They were like, nope it's the 22nd.. sorry. What kind of business are these people running? This is terrible customer service. At this point I just want to return the furniture but they won't even let me do that because they want to try to repair it first. What a nightmare!
Shop elsewhere! Horrible customer service. Our bunk beds came weeks after ordered & very damaged, as if they had been opened and repackaged. Spoke to a representative via ph & returned on the spot and was told we would be contacted. Then received NO follow up. We had to follow up multiple times to receive a new delivery time/day. They did not show and was told via phone call that Ashley was supposed to call us because our bed set was on back order. Constant Disappointment. Next step is a refund because I clearly am not going to get what I paid for or any type of information that I can count on!!!
Mavic is amazing ! We didn’t even know what we were looking for but she start asking some questions and and immediately she identify our style ! From that , she put everything together for us ! Starting with the living room , dinning Set and master bedroom ! She know every little table on the store , which make it so easy to find everything ! We got a great deal , she and the manager worked together to give us the best options ! We are so happy to find them ! This experience was way better Thant what we expected !
Mavic Delos Santos was amazing ! We didn’t really know what we were looking for but once she start asking some questions immediately she understood what style we like and put everything together for us ! If you don’t know where to start, you have to see her and she would find out everything for you ! She and Harry Serrano ( manager ) worked together to give us the best options getting advantage of the free delivery deal ( sometimes they run some specials ) . This location is amazing, I went to an other Ashley location before but my experience was not even close to being in hands of Mavic ! She is awesome ! Her experience and her awesome personality would make this experience the easiest and the most satisfactory choosing your furniture . I definitely recommended her and Harry. All the variety and quality they offer is The best ! I can’t wait to have all my furniture at home !
Always outstanding service. Bobby King was great to have help us!
Trash furniture. Do not buy the warranty ! If you don’t make a claim on the very first problem that appears they’ll tell you it’s “an accumulation” of damage and deny all warranty work
Diego was super helpful in ensuring we got exactly what we wanted, was patient, and overall just provided excellent customer service. Thank you Diego for all of your help!!
When you go to this location, ask for Diego- hands down!
Great experience here! Joseph was so helpful and patient!
Typical furniture store, they stalk you around the entire store until you want leave. I will never understand commissioned furniture sales, you either like it or you don't. Layout off the store is very nice though.
Diana was great. And the manager helped us also.
Love the designs at Ashley Furniture in Wesley Chapel! Such a variety to pick from for every buyer! Ask for Dalton, he was so professional, really listens to your needs and shows you different options! Would highly recommend him as the sales representative.
Bought furniture for our new house here and Diego made it really easy even when we were so indecisive, would definitely recommend them. :)
Quick and easy, no pressure shopping experience. I bought my couches and foot rest here!