Ashley HomeStore Wesley Chapel, FL 33543

Do not buy from Ashley furniture!!! I was showed furniture that was in stock to be delivered by a certain date. I picked the bedroom furniture I wanted that was in stock. I got text messages all week that the delivery was coming. The day of the delivery I got a phone call saying the items were not in stock! I had taken the day off work and had a dumpster ordered to get rid of my old furniture! I went back to the store and the lady there contacted the warehouse. She was showing that the items were in stock. Then they said they would try their best to get it on the truck the next day lol. I canceled the $4000 worth of furniture. This place is a joke! Do not buy anything from there! 0 stars!

My husband and I love Ashely - great products for the price. However the customer service is absolutely terrible. if you need to reschedule a delivery - good luck. Have a problem with a piece, good luck. They direct you to chat online and you will not get a response. I have called this store several times regarding a mistake with my order, not one call back. super disappointing.

3 week delivery time. That’s absurd

Delos Santos was the best ever! Because of her, I will always come back to finish my entire house!!!

The store is good and the people awesome, but I did a purchase this month with different articles, and when I want to add protection plan just for one article my seller says need to be for all or for none, in that case I select for none because I just needed for the table, like one week later I talk with another agent and he says that was a lie. Her name is Doreen

I had a great and productive experience at the store. Scored a wonderful deal on a bedroom set. Dave was super helpful and upfront, and answered all my questions. I'd definitely go back again in the future.

We ordered a living room. I declined the “delivery service” as I have a truck and could pick up the furniture and save myself $400.00. The salesman, Ilya, explained that the delivery SERVICE was delivering, placement of the furniture assembly if required, “White Glove” inspection by the customer, and haul away of the old furniture. He further explained that the “White Glove” inspection is done BEFORE you sign the paperwork accepting the delivery. Once you accept the delivery and sign the papers, any problem are ours, and Ashley wouldn’t take the furniture back. The delivery came, and we weren’t allowed to do the “White Glove” inspection prior to signing the paperwork. The delivery drivers wouldn’t remove the furniture from the truck until the paperwork was signed, and they said that once the packaging was opened, we could not return it. Complete opposite of what Ilya said. Then, they refused to remove the old furniture, saying,”Ashley salesmen do this all the time just to up the price of the sale with the cost of the delivery service. You could do a white glove inspection after we remove the packaging, but again, you’re stuck with the furniture once we open it.” Ilya was not the only salesperson time tell us of the delivery service. Nichelle, another salesperson on a different day talked about how it was a “win-win” to have the old furniture removed by the delivery men. I called Ilya, and his response was, “I never said that.” The fact that I was going to decline their garbage,”White Glove” inspection and he took the effort to tell me that they also haul away the furniture was the ONLY reason I agreed to having it delivered. It would have cost me less than a tank of gas to pick up the furniture myself, but because I listened to a liar salesman, I’m out an extra $400.00. Trying to reach a customer service agent or manager is impossible. Cleary they do this to avoid dealing with the blatant scam they are running. We bought the furniture protection plan, too. I’m sure we will get screwed over if we ever have to call for that. Ashely furniture is a horribly run company. Do not buy from them!

For us, Mavic has been the best help thus far. We had a great experience with her for our furniture needs and will continue business there with her.

The Wesley chapel is very bad service I wish I can give 0 I got the dresser damaged and the night stand damaged and the bed is very bad finishing and it’s very hard to reach someone and when I reached they said no returns no refund I paid 2500$ for this

https://www.yelp.com/biz/ashley-homestore-wesley-chapel?hrid=qWN2JtovfEaPvVyRyHL-NQ&utm_source=ishare&utm_content=review Here is my Yelp review. I urge you all to see this along with the pictures attached. Worst decision ever.

Great sales experience. Everyone in the store was pleasant and professional. Did encounter trouble with delivery of a product. We were warned in advanced the delivery date would be later due to back order. When that date kept getting pushed back we had eventually decided to return the item. The other item we ordered was a table. About a month after delivery and install chair became loose and fell apart. Customer service sent someone out to fix it and it seems fine now. I will use them again because even though it was not perfect they did everything they could do to make it right!

I got great service from the salesman Ilya. I had a quick trip to the store due to the virus outbreak, it was planned ahead of time and very well executed. The store was safe, it was secure, and Igor everything I needed in short order and thanks to Ilya for helping me before, during and after.

Please take the time to read this review: I truthfully wish there was an option for 0 stars. Since we have moved to this area we have purchased over $1000 worth of furniture for our bedroom and daughters bedroom. Every time we call in to this location we are given attitude non stop. I have caught the manager on a forgotten hold sayin “No. tell them to call back we are too busy”. We purchased a bedroom set for our 10 year old daughter and while in store the associate INSISTED that we had to get a box spring for the bed because without it there would be no support. On the delivery date we are delivered my daughters bedroom set MINUS the bed and were told it was on back order by the delivery drivers. We weren’t told that when the sale was made. Then for 2nd “white glove delivery” the box spring made my daughters bed so high that even the delivery driver suggested to get it taken back to the store because it is too dangerous for a child. We keep the box spring in the bag and rested it on the wall while awaiting a new foundation that’s safe for my child. I call Ashley and get immediate attitude by customer service that nothing can be done and we ask for a manager. Same attitude and lack of empathy. We get offered gift cards because there was absolutely no way they would accept a brand new box bring unused returned and so it arrives. After all of this attitude and disrespect I call today to use the gift cards and ask for a price match online and they respond with “it’s one or the other. We cannot price match if you use gift cards. You either get the discount and use your money or you use the gift cards and pay full price.” I really really hope someone from corporate sees this and makes some adjustments to the staff. This is not the Ashley furniture that I know and have done business with for years. Horrible experiences.

Doreen got a big sale, charged me $499.99 for protection that I clearly said I didn’t want and nobody wants to get back to me about rectifying the situation. They get the money and don’t give a damn about anything else. If I could return everything I would.

Although products from the Ashley is good but if you get unlucky with any damages they will make your life hell but non responsiveness, ignoring your calls or msgs, and even put you on hold for hours together.. all they care is about sales and once it’s done they don’t really care! You can’t possibly reach them at all..

Great staff

The customer service is awful we walked in for a return and waited several minutes for someone to great us and when they did they weren’t even friendly. I’m sorry, but with so many other options to purchase furniture these days you would think they would upgrade their customer service and archaic return policies. We bought chairs online that we ended up not needing, the box wasn’t even open and they said they couldn’t accept the return because it was purchased online... even though they carry the exact same product in stores. I’m sorry, but with so much uncertainty facing the economy right now you’d think they’d be bending over backwards to keep customers. We bought our bedroom set, guest bedroom set, dinning set, a shoe bench and a dinner buffet from them. Sadly, we will not be purchasing from this company anymore.

I will start off by saying all the reviews giving negative responses to the delivery people is 100% correct. This entire review didn't even need to be made but thanks to the beyond disgusting and horrible delivery experience I will no longer step foot in an Ashley furniture store nor will I ever go to the website ever again, I will also never suggest this company for anything furniture related. So here goes my experience and to get to the point to add to the awful experience bucket. I bought a new bed and was told the delivery people would take the old one as long as the mattress didn't have holes or stains...... which neither was the case. After it was ordered in store I waited for the deliver day and still heard nothing about delivery time so I had to call them and the automated info said my order wasn't going to be delivered until two and a half weeks after the initial delivery date. I got someone on the phone and asked why i didn't get a call and of course the typical excuses started, then i asked why i didn't get a text, more typical excuses and then I went on to ask about email and the lies and excuses kept pouring out. Finally I got the delivery date changed to 3 days after my initial delivery date and here is when the fun started. They showed up and immediately said they don't take old mattresses and never have, once they were told the sales person informed me otherwise they called him and myself a liar...... "LITERALLY". No other like terms or words were used, that ignorant delivery driver specifically said the word liar. After arguing for 10 minutes with raised voices I couldn't take it anymore. Basically that set me off and I of course lost my temper and told them to get the F out of my house, cancel the order and never come back. Thanks to this one rude, incompetent and disgusting encounter I cancelled my credit card and the order and will never touch this company or brand ever again .