Ashley HomeStore Wesley Chapel, FL

Very rude , sold us over 8k worth of furniture telling me it’s in stock . On day of delivery only partial came in . Called Wesley Chapel location and spoke to a lady named Ariel and she stated she can’t do anything about it. Asked for manager and she quickly replied manager is busy and hung up in my face . Going to corporate. Staff and management is very poor for holding a name such as Ashley’s Furniture

My husband and I placed a large order with Ashley's furniture. They told us nothing was on backorder, and on the delivery day it turns out 2 items were not being delivered because it was on backorder. We had scheduled full assembly of all furniture, and the workers left without assembling the desk we bought. I didn't even know they left until their truck was gone. I called the store and asked for them to come back and was told they will have someone there that same day. No one came back and no one called me. The following day I called and complained about the desk and about noticing a big ugly mark on our new TV bench. They said they would open a case for me and someone would get back with me the next day. No one called, so I called them again. Turns out no one opened a case for us. I made another complaint and was again told I would be called back. No one called back and I called again THREE more times!!! In the mean time we have had the rest of the furniture delivered but they refused to assemble the desk they forgot to assemble last time. Additionally they did not have all the parts for the bed, and they scraped it so it needs paint. I called earlier today and have not heard back yet and they JUST KEEP TELLING ME I'LL GET A CALL BACK! It is completely unacceptable and I'm furious! I would not recommend this store to anyone!!!

Warning: this is a long one but worth the read. I have made many purchases from Ashley Furniture in the past and have had great experiences but this one will make me rethink future purchases. Went in looking for a dining room table and chairs and explained to the sales gal we needed it by Thanksgiving and not to show us anything we couldn’t have by then (it was a week and a half in advance). We picked a set, scheduled delivery and were on our way. Purchasing was a breeze and our sales girl, Elizabeth was so helpful! We got the text the day before delivery, actually we got two, to confirm. The next morning (the day of delivery) we were contacted because they weren’t sure what we ordered. We told them what we bought, and they advised the table was so damaged that they couldn’t deliver. This news didn’t sit well with us. We understand things happen but why send out multiple confirmation texts if you hadn’t even looked over the items yet? They told us to look online and see what else we like and they’ll see if it was in stock. We asked if they’d give us some options that were stocked to make it easier on us (since they were the ones inconveniencing us), they said no. Then they called back saying another family ordered the same table but they weren’t home for delivery so they’d just give us their table. What?! Now you’re making two families mad. My next move was to call the store because I wanted to confirm we got charged for what we actually ordered since they had to call us to ask us. After being on hold for nearly 20 minutes waiting for someone to answer Melissa picked up the phone saying “who are you holding for?!” In a demanding and can’t be bothered tone. Well hello to you too! She was rude and told me she couldn’t help me because she couldn’t get into my account since the distribution center was in it. It had been two hours since we spoke to them, why were they still in my order? Hopefully none of my personal information was up for anyone to see. She kept saying she couldn’t help me and I asked to speak to her manager because I needed more answers than she could provide. Again and again this rude woman interrupted me saying “NO ONE CAN HELP YOU HERE”. Melissa, maybe customer service isn’t for you! No one deserves to be spoken to like i was. After I hung up, I immediately called back to see if i could get in touch with someone who wanted to help. Talked to Steve, who was there helping out for the day from the Brandon store. He was kind and made my concerns feel heard. Took my name and number and said he’d check my account every 20 minutes and call me back. 3 hours later I called him back and he didn’t remember me. I had to go into detail about it all again. I finally called corporate and spoke to someone about my complaints. Ive been waiting for several days to hear from the store but so far, nothing. At the end of the day, I got my table and chairs but your store added unnecessary stress to my life with no concern shown by the employees.

BUYER BEWARE!!!!! I'm not one to leave reviews, good or bad. I spread the word when someone mentions they're shopping around for something, however I feel EVERYONE needs to know what they're signing up for when shopping here. I purchased one of their "top of the line" sets (leather reclining couch and reclining extra wide leather recliner), along with the 5-year protection plan. In less than 90 days of my furniture being delivered, the inside stuffing on both pieces began buckling creating large mountains & valleys, and the motor went bad in the reclining mechanism. Keep in mind, this is less than 90 days of taking possession of my furniture. (Not 2 or 3 years later, LESS THAN 90 DAYS OLD)! I called the warranty company and was told that it is still under Ashley Furniture's guarantee (being so new yet). I had to contact Ashley Corporate. It took about a month to get one of their Corp. Tech's to come out. He looked at the furniture and said "it's a manufacturer's defect". I asked if my furniture will be replaced and his response was "we have been directed by Corporate to NO LONGER advise replacing anything in our notes. But he did suggest talking to the store manager, Orlando Cruz at the Wesley Chapel store, where we made our purchase, as he would have authority to authorize the replacement. He was not only very dismissive, but extremely RUDE!!! And directed us back to calling Ashley Corporate again. Orlando Cruz was more concerned in reporting the Technician to his Regional Manager, than he was about trying to help out us, the customer. We called Corporate again, and they told us that they'd send out another Technician to take another look, ugh. And we'd be receiving a call within 24-48 hrs. from them. It's now been 5 days later and still no call. Of course. Really Ashley?!!!!! I have pictures that would make you cringe at the lack of quality that came out of your own manufacturing facility. Your give your store managers no authority over their stores or customer service. They are just another sales person with a title, that's not a manager. Your Customer Service is a bust! If I could give you negative stars, I most certainly would. Unfortunately it's been a costly mistake shopping at your store! You've lost us as a customer moving forward. BUYER BEWARE!!!!!!!!

We had Nichelle Fincham as our saleswoman . She was absolutely Wonderful. We bought 2 leather reclining couches & the reclining chair to match which is almost the size of a Loveseat !!! I Love Ashley Furniture !

The admins aren't here to serve customers, just to delete customer comments at social media! I bought many things from this place and the mattress 12”(memory..), the mattress is horrible! Super firm, I wake up every day in back pain, and my husband as well! If I wanted to buy a firm mattress I would have buy a firm! I bought a medium plush! I’m very disappointed, they don’t want to change, I paying for the 14”.

Worse experience ever. They lied and made me wait 3 weeks to tell me they would not be able to do anything for me. I bought a 5 year warranty and nothing. I do not recommend them and I willed go to Kane’s never had a problem with them. This is not a good place to shop. We are older couple and it’s very sad.

I spent there about 20 minutes looking for someone who can assist me, nobody even bothered. Customer service was nonexistent.

Not very happy with the price i paid for what i received!! Also i have to wait almost 1 month to recieve my furniture and they added warranty to the furniture without explaining the cost and what it covered. That i didn't even know about till i got home and examined the bill. Very expensive on mattresses.

I will never be buying from Ashley Furniture again. The sales part was great, but everything after has been terrible. I bought a bed set and a mattress, that were supposed to be delivered together of course. The delivery guys forgot the mattress, and put the bed together incorrectly. Then trying to get Ashley to cooperate and get the mattress to me without it being a week later was ridiculous. Extra charges on my account now also. The worst customer service in the world.

I have purchased from Ashley before and never had a problem customer service was great, but this time around it topped it off. From the moment we walked in we were greeted by Dalton, I had seen a bed frame I wanted online and he quickly went and looked for it. He helped us find the dresser and nightstand set, give us different options. He was so patient and took his time talking to us and giving us the best deal he could give us, I am so very very thankful for his service. We will definitely be going back and asking for him, Thank you again Dalton really appreciate it your help!

Well until now very disappointed. If they do not answer by tomorrow. I will give a full review!

Ashley Furniture is a great place. They have some amazing furniture. Today's trip was a test. My wife and I were looking for a bedroom set/Queen Storage Bed (bed, one nightstand and dresser), an Ashley mattress (Anniversary collection with pillow top) and a industrial desk lamp. We decided to compare prices, basically in store price vs online. Surprisingly, the online price bit the in store price by $800. Our advice. Shop online.

DO NOT SHOP HERE! This is by far the worst place to buy furniture. They delivered my furniture and it was broken. It took them two weeks to send someone out and they could not fix it. I wanted to return everything at that point and there are no returns! They then sent a person to my house five more times and they did not fix it! I spent about 8k on furniture from here and it is all cheap broken junk. If you buy from here and the product comes through your door, you are stuck with it. You are better off sleeping on milk crates! I do have all my receipts from when I purchased at this store and will be glad to prove my claims to anyone. I challenge them to prove otherwise! Do yourself a favor and do not go to this store or I am sure you will share a similar experience. Once they get your money you are screwed!

The Best variety and quality

Very good experience! We went to look at beds and we ended up buying one. Hind was our showroom girl. She was very informative and very pleasant to speak with. I think we will be back to get furniture from her. She totally deserved her commision that day!

This has been the worse experience I’ve ever had. Every single piece of furniture delivered has been damaged. First delivery incomplete. Went to the store and spent almost two hours trying to solve the issue (picking up an item that should have been delivered). Customer service is TERRIBLE. If you are lucky enough to get someone on the phone they have no clue what’s going on. Called the store and the person plain rude. It is sad because they have nice pieces of furniture but I will never want to purchase from Ashley again. As of today I am still waiting on handles for my bookshelf that were not delivered. I also paid for assembly and they left the stuff half way assembled. Just TERRIBLE!

Love there sofas

Go to Sim's Furniture. Same furniture $100s cheaper

We have had something go wrong pretty much every step of the way. From the sales guy adding our total up wrong, to delivery issues to product/furniture problems. Very disappointing. And when I call everyone has an annoyed tone. I don’t feel like a valued customer, only my money was important!