Ashley HomeStore Wesley Chapel, FL

Mavic our sales woman was personable and wasn't pushy. Gave us space to make decisions and available to ask questions even after the delivery.

Love the selection of furniture. I purchased everything for our new home from Ashley Homestore.

Tyler was amazing 😉

Bought a $4600 power reclining set. Came in saying I didn’t want power bc of the cords. Explained to me about the rechargeable batteries that slide under the couch. Furniture delivered today and now told those batteries are extra and I have to come in to buy them. Sounds like a cheating ploy to get more money. I’m angry and feel duped. Not our first purchase from there but definitely our last.

There's a difference between aggressive salesmanship and a salesperson being too aggressive. When I entered the store I was greeted within five seconds, I told Brittney that I was just looking and began to look. As I meandered around the store I kept seeing her, hovering. I'd jump over a section or two to try to buy me some time to look around then I'd look up and she's there again. I move over a couple more sections, same thing. Now, I realize that I've missed a whole section of the store that I'd hoped to cover, but because she's still in the immediate area I decide to go to the whole opposite side of the store. Once on the other side I find something that I do like, I pause looking at the measurements to see if it's something that will fit my space and as I look up she's there, in the next vignette trying to look busy. In retail, if you are suspicious of someone, you hover. It is a deterrent. In a furniture store its also a deterrent. Even though I liked the last vignette I looked at, I couldn't take it anymore I stopped looking and left. Aggravated.

I didn’t want to like this store because the customer service on our first visit was average and unimpressive; however, we have literally furnished the majority of our home with furniture here because of the quality and variety. It’s reasonably priced and you can always catch a great sale. I really like this place. Amaze balls!!

Was greeted by Maviic From the hello welcome to Ashley furniture to signing the invoice, Mavic made my shopping experience great. I was clear that I wanted to walk around but was also interested in purchasing a mattress. .Mavic said with a smile, understand and I’ll be here if and when you need me. Exception, mattress selection. She explained company policy of being with customer to select the correct mattress based upon customers variables. Also that she would be to able to assess how my body molded to the mattress to assist with decision. Buying a mattress is personal and one of the most difficult purchases since you can’t sleep on etc. Mavic made the experience a good one and I did purchase an Ashley brand mattress. I was also given all information financing. I would definitely buy from this store again and would want to deal with Mavic. I’ll update my review once delivery is made and I’ve had a chance to sleep on mattress

Nice selection of furniture. Functional, elegant, and with extra features. At some visits there is no pressure from salesmen. At some visits there are. Prices and promotions are good. Overall good. But bellyache is with the delivery. In this last visit the delivery people didn’t install the hardware of the furniture and left us with that for me to install. I was on a phone call at the time the made me sign off so I didn’t notice until they were gone. On a prior delivery they didn’t install fully one of the pieces of furniture. It is annoying that they don’t take their time to fully assemble the furniture delivered.

I recently purchased a sofa bed from Ashley Home Store. My family and I had the pleasure of working with Mavic. Her personality and spirit was so warm and inviting. She was very patient, knowledgeable and answered all questions asked. Mavic made the buying process so easy and I highly recommend her to all! We could not have asked for a better sales associate. If you're in need of new home furnishings stop on by and she'll gladly take care of you. 😊

work on customer service skills ! Get better software that lets them know the availability of their items !!!

Worst customer service ever ! Dont ask for a a manager they will never come to the phone and will never return your messages . Four days in a row 7 messages to the manager none returned ! Customer service on phone is rude ! It took driving to the store to confront manager to finally resolve issue . Do your self a favor and stay clear of Wesley Chapel Ashley Furniture store ....it will save you future headaches and save your time !!

It is always a pleasant experience to visit the store where Mavic Delos Santos takes the time to help me decide and make suggestions that would best fit and meet my needs. I won’t settle if another design consultant takes place of Mavic. Job well-done!!!! I definitely would recommend Ashley based on my experience with Mavic

I moved from Illinois and Mavic took the whole nine yards to help me choose the most appropriate furnishings of both my office and home. She did an excellent customer service. I’m most likely recommend her to anybody who would be looking for furnishings from Ashley

Mavic was very helpful when helping my girlfriend and I pick out new furniture for our place. She gave us enough space to discuss what we wanted in private but was always close enough that if we had any questions she was right there to answer. If you are going to Ashley's and want the best experience ask for Mavic!

Please read the reviews and buyers beware before going to this store. The salesperson is friendly but good service stops there. We set up delivery and gave all important information in the store. The store did not share the important information to the warehouse. The warehouse attempted delivery but since the store did not share the delivery info as stated (verified that they had on file) the truck driver left. The store customer service reps are not friendly or helpful. They did not call back when they said they would. It’s not worth your time or money to visit this store. There are so many better options in the Tampa area.

The sales person and customer service was very helpful

Mavic is very friendly, polite and helpful. Mavic always goes above and beyond to make sure we leave the store happy. I am very happy with all of my purchases made at this store.

Very good customer service

I purchased furniture at the Wesley Chapel location on 12/11/19. I explained to the salesperson that I needed the furniture before the holidays. Delivery was set for 12/23, however the furniture came in damaged. The drivers told me not to worry just contact the store and they will replace it. I contacted the store right away and they refused to help me. Instead they gave me the customer care number to call. It's been a little over three weeks and they still have not replace my furniture. I called several times to speak to the Store Manager Orlando and he would not come to the phone. I visited the store to speak with him and he was not there but they promised me that he would call me but he never did. Once they take your money they are done with you and you are stuck with whatever they deliver. Worst experience ever! I am still trying to get the furniture that I paid for.