Ashley HomeStore Wesley Chapel, FL 33543

Purchased a dining room set had the best purchase experience and customer service from Tory Corleone

Nichelle did a great job helping us find exactly what we needed for our new home!

Very friendly staff! Great prices

Brandon was so patient and helpful. And definitely has some great design ideas!

Doreen was awesome! She went over and above and beyond for a quick sale and it was greatly appreciated. It was only a $2,000 sale, but she treated it as if it was so much more. I've spent WAAY more in your store and she didn't look at any of that before she treated me extra special.

This is our number one choice for buying furniture. So we're back looking for another sofa and love seat. We are always met by courteous, patient salesperson, that take the time to answer questions. For our pocketbook, Ashley's have always offered us good deals and the staff are always attentive to your needs, never pushy. Also, please remember that veterans are allotted a generous discount.

Purchased a Couch and Chair. Salesman please do better.

John did a fantastic job. Very patient and detailed.

Delivery amounted to dumping the furniture and leaving without us being allowed to accept or reject the furniture. The table and chairs all wobble

I placed my order months ago. I know times are tough for companies but the communication is non existent and unacceptable. I have taken 2 different days off work and canceled my Labor Day plans to stay home to be present for delivery only to have them not show up. I call customer service and got HUNG UP on for asking why they didn't call me to say the date changed yet again. I have 1/3 of my sectional couch in my living room right now (which looks ridiculous) and that piece came wrong. It was supposed to be power recline and it's manual. I was told when I called (while the drivers were still with me) they'd be swapping it out and to this day have gotten zero feedback on when. I have been paying my Synchrony bill each month on time for an incomplete order which is unfair when at the time of ordering I was told it would come before I got the first bill. No one from Ashley calls or emails any kind of update or status on anything. I have to call, text or stop in to get any tidbit of info which is not easy since they don't answer the phone at the store.

Don’t stand behind their products. Give you the run around if you try to return anything. Won’t purchase from them again.

We purchased a Patio set they had on display in July. It is now the end of September and I still haven’t received the purchase. After calling the store I’m now told it should arrive in November. Once they have your money they can care less about your purchase and when it will arrive.

So disappointed as a new Florida resident! We got our tables, in a box, in June. The first two we got together fine. In the third box a part was broke. I called customer service and they said they would order us the part. It’s been 3 months and they finally sent us a replacement. The box was all taped shut and I was afraid of what we’d find when we opened w. We’ll my worst nightmare came true! Pieces missing and most of the pieces were in a ziplock bag! We will never shop here again!

The worst customer service and management is a joke! They tell you they will call you and follow up with you, and you never hear from them! I got tired of waiting so I called to speak with Erica only to be told she was very busy and they would have her call me back. I left my name and number even though I was already waiting on Erica to call me to speak with me. Never heard from her. I will never spend my money here and I will tell everyone I know to stay away from this place! DO YOURSELF A FAVOR AND SHOP SOMEWHERE ELSE!

The delivery team have to be the worst in the business. Suppose to be here between 10:30 am & 2:30pm. It is now 7:00pm. Called and had someone from dispatch just hang up on me. Did not care about one thing. Before buying you might want to go where a delivery is on time or that they actual care.