Ashley | Wesley Chapel, FL 33543

Sales Associates are like sharks fiending for their commission by any means possible.

Absolutely love the store. What makes customer experience is the Sales Consultant and Team! To furnish a whole house for $17k is a very important decision both financially and personally able to fit the needs on the styles and options to make it all happen. In this case, Hind was able to do both. We were able to navigate thru many options and styles that were what we were looking for and with the help her support, and leaderships were able to make a memory that will last forever. Thru 4 stores and awkward rushed sales personalities! Very patient, caring, and understanding listening to the customers needs! Ashely is by far the winner. Thank you Hind, and the managers that made it happen! 10/10 experience. Thanks for making this smooth stress free and forever lasting memory. You will get more of my business and my referrals. I appreciate you!

Was told that if I spent an x amount I would get a $100 pre paid master card 30 days after delivery. My furniture was delivered at the end of May 2022 and we are now in Sept with no gift card in sight. I went to the store twice to complain and even on their website’s live chat and still nothing…I get the run around. What a bunch of clowns

We have had issues with our couches from the moment we ordered them and since we were at the store. First, our salesman was bouncing between us and a couple other groups of people so he was not attentive at all and made the process take HOURS. We ordered the couches and the delivery was fine but our payment plan was not as it was stated when we signed it. THEN we had to get one of the couches repaired and had to get a new part sent. Then they tell us they will charge us for a technician to come out and evaluate BEFORE they fix it. We scheduled a consult and the technician never showed up. Its been an absolute HEADACHE to schedule another one and they keep telling us it will cost us when we have the warranty!!!! Oh but it gets even better - come to find out THEY SENT US THE WRONG PART!!! Now they make it near impossible to reach customer service to talk to someone and when we finally reach someone, nothing gets resolved. This has been the biggest headache ONE YEAR LATER and we will never recommend Ashley or purchase from there again.

Spent almost $4,000 on furniture, which they were eager to sell me, but when it was delivered, 2 of my bunk beds are both missing the storage drawers. All of a sudden now no one wants to help me. Finally talked to someone about it to get it delivered, but they said it was on back order, will be delivered in a month. Got a call yesterday that it's being pushed back again. Not happy at all with the way they are handling or not handling the situation. The salesperson was so happy to sell me everything but as soon as I called her she wanted nothing to do with me or my issue. That's great customer service. Still waiting for the rest of my furniture they forgot to deliver almost 2 months ago. October 4thand still waiting. I confirmed my delivery 5 times in the emails they sent me but they cancelled cause I was working when they called the day before and couldn't answer the phone. Tried to call them 8 times and couldn't get any answers. I know they are not that busy and I suggest you go somewhere else unless you want half your furniture now and the rest 3 months later