Ashley HomeStore Wesley Chapel, FL

0 STARS. I received my mattress today after a week of buying it. (as they offer next day delivery). I received it in a broken and dirty bag. with holes in the whole bag, black mattress instead of white. those who delivered only threw it at the entrance. A mattress of 2 thousand dollars not 200. BAD SHOP. My first time I bought and last.

stay away from Ashley! I had furniture delivered to my house are living room set, the furniture would not fit through my screen and front door. the delivery men proceeded to wedge the furniture through screen and front door, and in the process damaged my screen door and the frame to my front door. they got a piece of furniture through my front door and I had a whole set still outside on the delivery that was bigger than the peace that we switch to my front door,. my wife told the delivery people to take back all the furniture because of the damage to my property. when I proceeded to tell Ashley at the store the damage to my front door and screen door they gave me a phone numberà for a home delivery link., they told me I had to call them to deal with the damage to my front door and screen door.. I proceeded to tell Ashley it was their responsibility as a company to live by the delivery and why should I have to do the legwork to the errors of another who was representing Ashley. Ashley furniture has taken no responsibilities whatsoeverand they surely have shown that I am not a valued customer. previously my wife and I have spent thousands of dollars at Ashley furniture buying a dining room and living room set that we were thrilled with that is why we went back to Ashley to buy our living room set. My wife and I are going to avoid Ashley furniture like the plague.

DO NOT BUY FROM THIS ASHLEY FURNITURE! We have purchased two sofas from this store. Both times, delivery was a MESS! First time, we were told our sofa would be delayed in delivery, then it would not be delivered, to then have it show up at 9 pm at night! Second purchase, they completely got our address wrong. I called and talked to them on 3 separate occasions before the delivery date, to fix the delivery address and was assured it was correct. My delivery was delayed 4 TIMES, twice on the original delivery date and once the next day! Then we were told it would be delivered 5 DAYS LATER than our original date! During all this I was hung up on about 5 to 6 times, could never get a hold of anyone on the phone consistently and was treated very rudely. Once I asked for a refund, we were conveniently disconnected. Called back several times and was put on hold. I finally just put in a dispute with my credit card since the furniture was never delivered. Don't waste your time here, go to a different store.

We have bought several items from Ashley’s including 2 couches, bed sets, 3 mattresses,a dining room table and more over the course of the past couple of years and everything we’ve purchased has kept up sturdy and as expected. Sales team is always extremely helpful and they really go above and beyond to give excellent customer support. I will continue to purchase my home decor here and would recommend them to fellow friends.

I walked in here and got greeted nicely. Told the lady exactly what I wanted and she took me over to the area. I already looked at everything online and knew what I needed. She then sat me down, went over pricing and it was HUNDREDS of dollars more than the online price. She lowered the price a bit and I thought it was the price online until I went home and did some further research. She overcharged me by $300. I know $300 is not a lot to most people but when you’re a college student, it truly is. Called and told them what happened and got a refund for that amount of money but still.... annoying.

READ THESE REVIEWS FIRST!! All the 1 star reviews are growing more and more by the day. They send damaged/missing pieces. I changed my order from the bed set I initially wanted, to a set they had “in stock” because I didn’t want to wait a month. But “in stock” means absolutely NOTHING! When the furniture was delivered, they did not have the rails for my bed. They said the rails were backordered, which I was not informed of when I purchased the bed(I was assured everything was in stock). The delivery guy called customer service while he was there to confirm when the bed rails would be delivered and they said it would be two days. Later that day, I got a text from Ashley saying that the bed rails wouldn’t be delivered for three weeks. I ended up going into the store to figure out what could be done. I was told that I couldn’t return the bed because I signed for it. Well joke is on them. I didn’t sign for it. They left the other furniture (one child’s bedroom set complete, sectional not completed) with the impression that the rest of the bed would be delivered in two days, not three weeks. They said I couldn’t exchange for a different one and that there was no way to rush the order or anything.They have given me the run around from one department to another. I’ve been promised a solution more than 3 times. EVERY SINGLE RESOLUTION I WAS PROMISED WAS TAKEN AWAY!!! They do not care about customer service. They do not hold up to their word. They shaft you every way possible. There was a total lack of communication. Every time they said they would call me back, they didn’t. I had to reach out several times with no resolve.

The sales staff follows you around the store like a puppy dog, which I find annoying. The prices are okay. Customer Service is good. We had a problem with our movers breaking the footboard on our bed that we bought 12 years. They still made it and ordered it immediately and gave us a nice discount for our troubles, even though it was not their fault. I would buy furniture from them again.

Excellent

Ashley Wesley Chapel Store (very poor customer service and quality) Paulette was the best! Give her kudos! Purchased back in July 2019 a 3 piece sectional for $1100.00. Don't ever do threshold delivery and look elsewhere for furniture!! First delivery 3 piece sectional couch was damaged and did not align right. Had to send a technician out to examine and confirmed that the couch was damaged. Sent us a return couch; there was an issue during second delivery and had to refuse deliver. Third delivery of the couch had a broken frame. Now having to get another couch because the 3rd is broken. Additionally, the couches have never aligned properly. Required to take time out of my day or off work to meet delivery technicians at house and their return delivery is a minimum 30 days out. Ashley has a policy -- they will not allow a return of product under any circumstances. The store claims the 800 customer service can authorize a return, but the 800 customer service claims the store has to authorize a refund. Have reached out to store multiple times and also the customer service 800 number. They continue to pass the issue off on the other department. This will now be the 4th attempt to get a proper sectional 4 months later. Likely to no avail. The quality of the couch is very poor and will not hold up. We have been attempting to get a refund or different style of couch with no success. Furthermore, when you try to speak with a manager at the store they are either in a meeting, having an interview, or with a customer. Extremely disappointed with the quality of materials, now the 4th problem with the sectional being broken, and the handling of this process by the physical store. Will shop elsewhere for future needs. We spent a very large amount of money for a poorly made piece of furniture that is perfectly displayed in the store.

Paula, our saleswoman was great!

Terrible. Do not buy from here. We have been trying to get our damaged desk replaced for months and they keep telling us to call corporate customer service numbers which require a minimum of a 40 min hold to get through. They have attempted delivery three times; twice they brought another damaged desk and the third time they brought the wrong item altogether. We then attempted to reach out to the sales manager and the manager Orlando who simply blamed it on corporate and offered us no follow up or assistance. In fact when we came to speak with Orlando he completely ignored us and had his employees tell us he was in a meeting because he didn’t want to deal with the conflict. After hours of being on the phone and driving to their store several times they now are willing to give us a refund but we need to schedule another day we are home to accommodate them to pick up their damaged desk. They admitted to us their distribution center is terrible, careless with deliveries and uses temps to do their work. Go elsewhere! I have only written two google reviews ever, it takes deplorable customer service to get me to take time out of my day to warn consumers... consider yourself warned!

We bought thosands of dollars worth of furniture from Ashley's. There customer service is useless. We had holes in our new leather couch.I left multiple messages for Management without returning my calls. If I could give Ashley's a big fat 0 I would. Dont waste your money here. All the bad reviews on here are accurate! BEWARE

Worse service you can ask for at this store! The guy that helped us was lost and the store had just open 2 minutes when we walked in. I was promise shipment next day and never received confirmation like they advise. I call the store to inquire about my items being deliver and a lady name Dale said she didn’t see it in route. I was like what? How do you promise something and it’s not in route. She advise to call her back in a hr to verify. Good think she called me back within 20 minutes to tell me it was billing deliver between 3-7pm when I advise salesman I need it Morning delivery. They just picked a date bc they didn’t have it route. I ask Dale to Orlando store manager she said hold on and then hung up on. I called back and got Orlando on the phone which he was no help what so ever but saying oh we can change delivery day! No what part I picked next day for a reason! He also didn’t even apologize or care that his employees Dale hung up on me! I will have also made a report with BBB and corporate office.

This is the worst place to buy furniture I bought a couch spent $3,000 it started falling apart the first week it’s missing 2 pieces never got them yet I’ve been to the store 3X to address my problem screws are coming off it their are 2 recliners that don’t work,the table has scratches on it. They are refusing to make a even exchange please do not spend your hard earned money their go anywhere else.

Horrible customer service. We bought a new house and bought most of my furniture with Ashley. Spent more then 10,000 dollars and got coffee table with termites and they took 1 week to pick up that infected coffee table. After few months sofa started making weird noise when we recline, we are dealing with customer service since couple months now and they sent technician to fix it who lied and documented in their system that nothing is wrong with sofa, on the other hand he was the one who suggested to buy lubricant oil from amazon. I called the store since we bought everything with them and the person who picked up phone she was so rude and told me that that’s my perception that my sofa is making noise. UNTIL YOU HAVE NOT SPENT MONEY THEY WILL TREAT YOU GOOD. ONCE THEY GOT THEIR MONEY THEY DON’T CARE. Sucks....would not suggest anyone to buy it from them.

NO STAR BECAUSE VERY DECEPTIVE TELL ME THE DIFFERENCE ... COLOR NOT WHAT I SEE ONLINE COMPARE TO WHAT I RECEIVED AND WHEN YOU PLACED ORDER FOR THIS PRODUCT ONLY ONE COLOR OPTION ONLINE SO WHAT WOULD YOU EXPECT ??? I INSTALLED IT BECAUSE I WAS IN VERY NEED ,,, BUT FOR THOSE WHO HAVE TIME PLEASE DONT ORDER FROM ASHLEY FURNITURE OR AT LEAST BUY A PROTECTION TO EXCHANGE OR REFUND .. I TRUST THEM AND DIDNT BUY ANY PROTECTION SO I GUESS I HAVE TO DEAL WITH WITH THE PRODUCT NO MATTER THE COLOR LOOKS VERY DIFFERENT ND I PAID $400+ ALSO THE STORE NOT HONOR THE COUPON BECAUSE ONLINE DEAL IS DIFFERENT THEN THE ACTUAL STORE DEAL'S.. NO WONDER WHY THEY FILE BANKRUPTCY

Worst Store every to buy any furniture from. I bought my sofa in June which came broke in July and since than I have been waiting for the replacement to come and the date keeps on getting pushed back for delievery. I call the store and they have no answers and they just want me to call customer service. I would never every again buy from Ashley Homestore.