Ashley Store | Wesley Chapel, FL 33543

My husband & I are newly married & moving into our new home! We came to Ashely’s furniture to find a sectional couch. Matthew was our trusted advisor & helped us find our perfect couch for our home! He was VERY patient & helped us every step of the way, especially with the financial portion! We will definitely be coming back for future purchases & would 100% recommend Matthew for any of your furniture needs!

Mavic was wonderful. Very helpful!

Ms Needon Coney was terrific to work with and helped me get exactly what I needed!

Great service. I came in knowing what I wanted and got a no-hassle experience. Major props to Matthew - looking forward to our new furniture!

(Translated by Google) Seller John Santiago, every time we go his service is excellent. (Original) Vendedor John Santiago, siempre que vamos su servicio es de excelencia.

Mike waters was a wonderful. Patient. Good listener and always looking for the best options for us. Thank you Mike.

Very helpful and great to work with. Great shopping experience.

Tiffany went above and beyond helping me with my purchase.

Ordered a bedroom set for my daughter. Once she picked what she wanted, everything went smoothly.

Mike Waters & Tony Rios really knew their stuff and hooked me up. I am extremely pleased

Paulette was absolutely incredible!! Such a fun shopping experience with her! If you’re going to this store, be sure to ask for her and she will make sure you leave with exactly what you’re looking for!

Hind immediately welcomed us into the showroom and told us to take our time exploring all the living room sets. She was very sweet and informative and assisted us in trying different decorative accessories to complete our purchase. Thank you

Went in planning to get a bed for our guestroom. Ended up being so impressed that we bought a new mattress for ourselves instead. Ron was such a great help. Answered all our questions and made it a seamless process. So excited for our new mattress and pillows! Shoutout to Sam to for being so kind to our girls.

Great experience! The customer service we received from Paulette and Sammy was absolutely amazing! We will highly recommend everyone we know to shop with Wesley Chapels Ashley Furniture! ❤️

Doreen was great and really helpful.

Evan was great in helping us find the perfect couch. No upselling or making us uncomfortable. Great experience will be back for more furniture

Had a great experience at Ashley’s Furniture. Evan was extremely helpful

Scotty is extremely knowledgeable about all of the items in the store and was invaluable in my search for a mattress

Amazing customer service with Naba made a purchase

Scotty was very easy to work with and helpful. Was In and out easy when buying my new sofa

Great service at Ashley Furniture. Ron Ambroise was my salesperson. He did a great job helping me with my purchase of living room furniture.

Tomy was amazing. Very helpful and made my shopping experience seamless!

Not only did we pick out great furniture. Our salesman Tony was pleasant to work with, in addition, he was very knowledgeable of every item and made the process very easy. Appreciate his support. Thank you Tony!

Ron Ambroise made our day. He was professional and patient. Helped us throughout the whole process. Would ask for Ron again!

Ms Hind was extremely helpful, and proffessional. Friendly service and no nonsense. Very happy with the service I received.

Mike Waters was so helpful and a pleasure to do business with. He really tries to help you find something you’ll be happy with without the pressure!

I was met at the door by Scotty, who asked what I needed and he let me walk around the store freely and then when I needed his help, he was there. He gave great advice in the interior decorating part of it, which was a huge help I was trying to decide between two beds and he was great in helping me decide Very informative very helpful but yet let you do your own shopping. I would recommend Ashley furniture as I have been buying my furniture there since 2016. Scotty has helped me apparently on my last And now this purchase and probably more in the near future.

Evan was awesome, super friendly, took a ton of personalized time…great service!

Went in to buy a couch for our new place today and Scotty was such a huge help! He helped us find a couch that is perfect for our new space.

Mavic was absolutely wonderful and incredibly helpful. She helped me get everything I needed for my apartment and it was such a quick process since I knew the items I wanted. Thank you for the great experience!!

Hind is a great person and Sammy is great as well. Always will go to them.

John was more than amazing! Thank you! Excelent service.

Great experience from the moment we walked in! Mike helped us immediately and willing to answer any questions we had regarding to deals and discounts and information on any availability! Very knowledgeable and friendly!

I just got my new living room set nice products but the best is our sales guy John Santiago he help us through the process and made everything so much easier for us thanks again, and I will be back💯

The Ashley, Whesley Chapel location is a must stop in. First we were warmly greeted by Sammy. We toured and had questions all of which he was happy to answer. Found out later in our visit that he was the store manager. Awesome example of great leadership. We then met Hind. Hind was kind, knowledgeable and very patient. After waffling back and forth, Hind helped us find the final accompanying pieces. In all we bought a bedroom, living room, dining and chairs for our kitchen island. Our experience was 10stars easy!

The customer service is the worst I've ever experienced. The store never answers their phone and staff is unfriendly. Sale associate “Jax” lied during our purchase transaction. No one takes ownership for their mistakes instead they blame corporate. Stay away!

Doreen was wonderful and patient in helping us find the right furniture!

Scottie was GREAT! He answered every question confidently knowing every answer. Thanks for everything 💪🏽

I am writing to express my dissatisfaction with a recent online order I placed for counter bar stools. Upon receiving the stools, I discovered that one of them had incorrect legs. While I understand that mistakes can happen, I was disappointed to learn that a replacement part would take 7 to 10 business days to arrive, especially after waiting a week for the initial delivery of the stools. I inquired about the possibility of expediting the replacement part, but unfortunately, the customer service representative I spoke with informed me that there were no options for faster delivery. Given this experience, I am quite disappointed with the overall service I received. This will likely influence my decision-making for future furniture purchases.

Scotty was awesome! Highly recommend!

Scotty was amazing he helped us a lot

Ron was amazing! Walked us through the store to see all the things we wanted, we were very indecisive but he had patients and helped us revisit the same items and provided suggestions to work with our needs.

Matthew was professional and took the time to answer all my questions. I was very happy with the customer service and the quality of my new furniture.

Scotty greeted me and was kind and patient. Very polite and helped me so fast with my furniture purchase. I definitely recommend Ashely furniture over rooms to go. The place is nice and clean and they actually have the products. On top of it, they’re cheaper.

Mavic Delos Santos provided excellent customer service and is such a kind person. She gave me space and time to look around and was available anytime I had questions.

We have shopped at Ashley Furniture in the past and were very satisfied with the quality and service. Our sales person's name was Doreen, she was great! Thanks, John & Cheryl Helmrich

Thank you John for an amazing experience. Very knowledgeable and lovely sales person! Five stars all the way!

John Santiago was very helpful, he is a great guy to work with I couldn’t be more pleased.

Paulette Needom Coney and Jessica from customer service at the Wesley Chapel location are absolutely fantastic. After a very frustrating call from the delivery team stating our item was no longer in stock, these delightful women went above and beyond for us. Not only did they help us to find a new beautiful furniture set, but they successfully accomplished all of our requests without hesitation. They are the epitome of customer service and I will be returning in the future just to work with them.

Mike was a great, highly recommended.

We came in to purchase living room furniture and were warmly greeted by Ms. Paulette. She was extremely helpful and not overbearing. We will definitely ask for Ms. Paulette the next time we are shopping at Ashley.

Doreen was very friendly, helpful and informative. It was a busy day and she was attentive and took great care to answer all of our questions.

We enjoyed shopping at Ashley's with Mavic's help. She is amazing and very helpful! Also their other staff Yanni and John!

Marivic was amazing! She was very helpful and courteous.

Mavic has been amazing was there multiple times worked with her every time. Always went above and beyond !!

Mike was incredible to my family and I to round out our experience. My family and I were being served by another team member , Paulette, we found pieces we loved for our new home and advised that we will be back within 2-3 hours to finalize our order. Upon coming back we were blown off by Paulette to “complete a bigger order”. It was very clear that she was trying to make commission on a sale and discussed her personal life matters on the sales floor. Mike was happily able and willing to finalize our order and turned what was becoming a sour experience into one that will make me return to be assisted by no one but him. Provide him with raises and growth opportunities!! I was advised by him he is new to the team and provided us with more stellar service than that of a seasoned associate.

Mike was incredibly proficient, dependable, and had a wonderful attitude! He is the reason I will be coming back to shop.

Mike was fantastic and helped us when his coworker abandoned my party for a bigger sale. He was super nice and efficient!

Great service, Paulette took great care of me answered all of my questions. I recommend anyone looking for furniture to shop at Ashley’s. And ask for Paulette!

I bought some furniture at the store and apparently the company has a very old computer system not updated enough to communicate with the warehouse and the sales person lied about the availability of the items. They were not at warehouse ready to be picked up. They should update the computer system.

Ron was amazing. Helped me with everything I needed and got me in and out quick. Highly recommend asking for Ron at Ashley's!

Hind was awesome. Delighted to work with her. Not pushy. A star!

Great experience with the store and even more with our salesman Scotty. Highly recommend, especially after going to multiple places around the area

Wonderful customer service, very patient and they don’t harass you; they welcome you and give you the space to look and then decide. Very good!

Ron was very attentive and friendly thank you for the customer service and support when we had questions

Had a great experience here! Evan showed us around and helped us choose our couch. He helped us throughout our entire experience, from finding the couch in-store to checking in on the day of the delivery. Thank you Evan!!!

Scotty did a great job!

Ron was so helpful and attentive and he set us up for a successful experience in the store, thank you ron, you have shown me there truly is good in this world, you were so kind in your approach and very accepting and accommodating of our needs, if i was your boss i would give you a raise ASAP.

Doreen (Wesley Chapel store) was very helpful and friendly. Ordered just what we were looking for!

Tony was great! Really was super helpful answering all of our questions. Highly recommend him.

Mavic was wonderful, 5/5 stars! She made the experience very pleasant.

Mavic is the best and reason we bought furniture from your store.very helpful

Mavic was absolutely wonderful. She did such a nice job of taking care of us, we sincerely appreciate her. Sammy was also quite a character and very helpful.

Mavic was absolutely fantastic!

Mavic was very informative and very nice. I had an enjoyable time looking and finally purchasing my item.

Julian was patient and fantastic!

Store had a great selection making it hard for my wife and I to choose. Our salesman, John, was very knowledgeable and his level of knowledge surprised us. Any question my wife asked he answered and went in depth with his answers. From general furniture questions to the technical questions about the different styles of mattresses, John exceeded our expectations. First time shopping at Ashley and will not be the last because of John. Thanks for making our shopping easier. Side note, fix the AC as the store was very hot and I only gave you 5 stars because of John.

Great store and nice sales people. Doreen was very professional and helpful. Great selection

Jax was extremely professional and helpful!

Jax was GREAT‼️‼️‼️ I'll definitely be back very soon🙌

Very happy working with Mike from the Wesley Chapel Ashley’s! Was very helpful, answered all our questions and got us a great rate!

Great customer service and furniture. Excited to get the items home.

Very pleasant

We came in for a new living room set and potentially a dining room set. I walked in with a pretty good idea what I wanted for our living room but not quite sure about the dining set. Mike greeted us at the door and showed us all of our options. He was super friendly and listened to what we said we liked/wanted. He helped us find exactly what I wanted for our living room and a pretty great dining room set as well. The prices were fair and the customer service was top notch.

Mike helped us find exactly what we wanted. Best furniture buying experience we've ever had. Thanks again!

Professional and courteous Good price

Ron was very helpful when looking for what we needed! He was not pushy which is refreshing compared to most furniture stores.

I went in to buy two small end tables, they told me I couldn’t pick it up at the store that I had to pay $99 to have it delivered (which was more than the table) or free shipping by June 16 which was about two weeks away - fine. I did this all in store. I called after a week passed from June 16 with no end tables, I received no emails or updates, they told me my new deliver date was September 1st!! Save yourself the headache and go to El Dorado

Hind was our associate in the Wesley Chapel location and she was awesome. She helped us get exactly what we were looking for. Will definitely be back for more furniture in the near future.

Met Paulette as I entered the Ashley Store, She is Truly a Natural, The Best that they Come, Awesome.!

Purchased a couch from here - Mike was awesome! He was new to the store, but was still knowledgeable on products to fit what I was looking for. Very friendly and personable also!

Your salesperson Hind is the best! we have been purchasing furniture from this store because of her, she is very knowledgeable, very helpful and a pleasure to deal with, went in today looking for new recliners and she was able to explain all the details & different features to help us make a decision she has helped us over the years with all our furniture needs, we always look forward to working with her, Thank you Hind for being so kind and building a great relationship with us! She is the reason we come back & reason we direct any in the market for furniture to Ashley & to see Hind! Thanks again Hind! We will see you soon.

Store associate EVAN is extremely patient, kind, professional, & reliable. He made it super easy to shop & decide on what was best for my family & expenses. Thanks so much Evan! I will definitely be back to Ashley’s.

Ron was fantastic, such a fine character. I truly appreciate his energy and his motivation on assisting us with our living-room selection.

Ron was sweet and super helpful.

Mike waters the best sales agent on earth. He was very nice and super awesome to work with. He was very detailed and great to work with.

(Translated by Google) Very good service from a very kind and attentive seller..highly recommended (Original) Muy buena atención de vendedor muy amable y atento ..muy recomendable

(Translated by Google) Very good service..excellent attention from Jon, highly recommended 👍🏻 (Original) Muy buen servicio ..excelente la atención de Jon muy recomendable 👍🏻

i went into Ashley's looking for some new furniture and i was greeted and helped by a very wonderful saleswoman named jaxzira. i couldnt decide at that moment what i wanted to buy but she was very helpful and informed me on many things about the furniture i looked at. i definitely recommend speaking to her when going into Ashley’s!!

Mike was excellent at showing us around. He explained everything to us. Very pleasant. I appreciate the service. You should hire more people like him.

Mike was fantastic to work with. Very helpful, super patient and friendly.

Went to the Wesley chapel store to shop for a living room sectional and had the pleasure to meet Scotty. He was very nice and friendly. He got us our priced matched.

Recently I’ve visited Ashley’s in Wesley chapel and I’ve worked with Jaxzira and she was very kind and helpful and helped me find everything I needed for my new home

Great customer service, Michelle was extremely helpful and patient throughout the whole process of purchasing and making changes to the orders. Definitely recommend this store.

John Santiago was so friendly, professional and knowledgeable when we stopped at Ashley to look at living room sets. I had many questions that he patiently answered and even responded to my texts the next day. He was surely a pleasure to work with. He is definitely an asset to Ashley.

I bought an Ashley mattress and picked it up at the warehouse. Had something to sleep on same day!

Great Service, great prices. Thank you, Mavic, for all your help, you are awesome!

Mavic is so understanding and gives you time to look around without hovering over you. She is very knowledgeable. Prices were great as well. We came in to look and ended up purchasing because of the great deal and service.

Simple and efficient buying experience. Hind was wonderful.

John Santiago is amazing help

Very happy to continue doing business with Ashley Furniture in Wesley Chaple they are very professional and they always make you feel comfortable and welcome

Paid 16K for furniture and the order was delivered on time a month ago but pieces were missing. First mistake, I should have refused the furniture with missing pieces. Scheduled for installation of one of the pieces and had to take a day off from work. When the installer arrived, he didn't have an parts to install!!!! He literally showed up with nothing!!!! He said he was hoping the parts were delivered directly to me. I wasted a day off for Ashley furniture to send someone to install parts but didn't give him anything to install. It's been a month now and some parts have been delivered but were the wrong parts.... The Ashley furniture salesman was absolutely NO help and full of excuses. This is just part of the nightmare we've experienced..... Do not accept furniture that is not complete!!!

I had an amazing experience at Ashley Furniture, thanks to Julian! I was in search of the perfect sleeper couch, and Julian's assistance made all the difference. He patiently guided me through their extensive selection, understanding my needs and preferences. With Julian's expert advice, I found a sleeper couch that not only fits perfectly in my space but is also incredibly comfortable and stylish. Highly recommend visiting Ashley Furniture and asking for Julian for top-notch service and fantastic furniture!

One hour before the store closing my husband and I decided to go wall decor shopping. Upon entering the store saleswoman Hind B. greeted us with professionalism. We were able to walk the showroom floor with ease and leisure. When we found the items we wanted Hind B. not once haggle nor rush us. She provided the best customer service even though it was time for her to go home. Thanks Hind B.

Scotty & Sammy were great!

I had an outstanding experience at Ashley Furniture, thanks to Julian! I was looking for a new dining table, and Julian's assistance was invaluable. He listened carefully to my preferences and guided me through their extensive collection with expertise and patience. With Julian's help, I found the perfect dining table that fits my space and style perfectly. I highly recommend visiting Ashley Furniture and seeking out Julian for exceptional service and quality furniture!

Mike was great - very patient and took good care of us!

Julian at the Ashley Furniture Store in Wesley Chapel provided outstanding service! From the moment I walked in, he was attentive, patient, and extremely knowledgeable. Julian made great recommendations that suited my style and budget perfectly. His professionalism and friendly demeanor made the shopping experience a pleasure. If you need quality furniture and exceptional service, ask for Julian. He made my visit fantastic!

I had an exceptional experience at Ashley Furniture, all thanks to Julian! I was in the market for a new bedroom set and bed, and Julian's expertise made the process seamless and enjoyable. He took the time to understand my style preferences and needs, guiding me through their impressive selection with patience and genuine care. Thanks to Julian, I found the perfect bedroom set that has transformed my space. Highly recommend visiting Ashley Furniture and asking for Julian if you want top-notch service and fantastic furniture!

I had an incredible experience at the Ashley Furniture Store in Wesley Chapel, all thanks to Julian! He was exceptionally friendly, knowledgeable, and attentive. Julian took the time to understand my needs and guided me to the perfect pieces for my home. His expert advice and genuine enthusiasm made the entire process enjoyable and stress-free. If you're looking for top-notch service and quality furniture, I highly recommend asking for Julian. He truly is the best!

Didn't find what we wanted.

⭐⭐⭐⭐⭐ I had an incredible experience at Ashley Furniture, all thanks to my sales associate, Julian. Even though I wasn't planning to make a purchase today and need to wait six months until I move in, Julian was exceptionally nice and helpful. He took the time to understand my needs and preferences, patiently showing me different options without any pressure to buy. What really impressed me was that he created a personalized cart for me to make my future shopping easier when I'm ready to purchase. Julian's professionalism and customer service are top-notch. I can't wait to come back and complete my purchase!

This is a nice store. Brightly lit and lots of merchandise. Matthew helped me find the right piece of furniture. Quick and easy service.

Absolutely had a great experience at Ashley furniture. Mike was super helpful with helping us find the couch we have been looking at online and was able to help us look at various ways we can build the couch so it fits our needs. Mike had excellent customer service and is super personable. 5 stars!!!!

Ashley Furniture design consultant, Mavic Delos Santos provided exceptional support and service. If you are in the Wesley Chapel area, please contact Mavic for your luxury furniture needs. She is very knowledgeable, customer focused and will provide you with a great experience. She will not disappoint you and your family 🙏🏽

We were very pleased with our search at the Ashley Store. Our salesperson was very kind and helpful. The only problem I encountered is the enormous fee for delivery!

Awesome sales team - Worked well with up and did not pressure us too much! They Earned my business as a loyal customer!

Scotty was very helpful!

My husband and I had such a great time shopping with Paulette. She was so easy going and knowledgeable. Will be coming back to see her for all our furniture needs.

Scott olson was really awesome! Made the whole process very easy and great!

Super wonderful experience, staff was very helpful. I showed up first thing in the morning and they are ready to assist me with no problems. I would definitely shop there again.

Tony was great to work with. He helped us find just the sofa and dining chairs we were looking for at the right price. He was very helpful and attentive without being pushy. Thank you, Tony, for a pleasant shopping experience!

Paulette was amazing! Super patient with me and very kind. She took the time to really work with me on what would work in my space.

Poor experience overall. Had to wait at least 2 months before receiving my furniture and no apologies were made for the inconvenience. Will not shop for major purchase again

I especially appreciate the soft touch sales approach. All kinds of helpful with no pressure. Many thanks to Julian and James.

Needed a dinette set but was experiencing differences with my wife on when and what to buy. Took me several visits to the store before deciding, but each time Naba the sales associate was extremely patient and kind. Made the right choice of product, store, and associate.

John answered all our questions and was very helpful the entire time. It never felt like a sale, he was just there to help.

We always have a great experience with Mavic. She is absolutely lovely and very patient with us. She does not crowd us or hover which we greatly appreciate . She is always positive and smiling too!! Wel love working with her.

Don't buy from this store. We bought furniture that the salesperson assured us was perfect for homes with kids and pets, claiming it was super easy to clean. These were all lies just to make a sale. We paid for delivery, but the furniture arrived in deplorable condition: ripped, crooked, and stained. We called customer service, who sent a technician to fix the brand-new furniture. The technician agreed that the material was not stain-resistant. Despite multiple calls to customer service and the store, no solution has been offered. We paid over $4600 and all we ask is to be able to reselect furniture that is actually stain-resistant, but all we get is rude responses .

Tiffany was great! Super helpful & patient. If we need anymore furniture, we will definitely ask for her.

Mavic Delos Santos was Great! Mavic was always smiling, new her product and finished all the paperwork in record time. Great experience!! thank you!

John Santiago help you right, good people.

Everyone always friendly. I always manage to find what I need and or want at Ashley. Mavic Delos Santos helped us this time. She was so sweet and took care of us in a timely professional fashion, yet just a great personality. Thank you Mavic for your help!

We had a great experience purchasing living room furniture here! Paulette helped us and was absolutely amazing to work with. She helped us with sizing, layout and ideas. We are so excited for our new set!

It's my first time to buy from Ashley furniture i am impressed with the quality and the price specially the customer service they have. My agent is very nice and very helpful. The financing processes are easy and very fast. I really recommend the store in wesley chapel. Thank you and I will come back soon to buy more.

I've come to this location a few times, and I've had nothing but a good time with John, shoutout to him!

Super helpful and informative! Got a good deal on the perfect sectional!

Naba is awesome! She was very helpful, professional, and informative. We enjoyed working with her and we are happy with our furniture purchase.

My mother recently purchased a bed from Ashley's Furniture in Wesley Chapel. John Santiago was our amazing sales representative. Because my mother has limited mobility, trying out beds was a challenge. Mr. Santiago was patient and listened to what features my Mother needed from her new bed. After trying several, she found the perfect one. We were very pleased with our shopping experience and especially the sale price. I would recommend Ashley's Furniture to anyone looking for new furniture. We were also very pleased to learn of Ashley's Furniture program "Hope to Dream" - which donates a mattress to a child in need for every mattress purchased.

Hind was very helpful! Especially since I am so indecisive.

Good quality products

Mavic Delos Santos was very helpful. Awesome person!!

My family and I had a fantastic experience at Ashley furniture thanks to John. He helped us pick bedrooms sets, mattresses and Sofas. He was patient and kind.

Genaro was very helpful and pleasant to work with. I would recommend him to help anyone buy their furniture!

Nichelle was a huge help in finding just the right pieces for my mother-in-law. She was very knowledgeable, and a pleasure to work with.

Ron was a great associate.

John was great. No pressure and gave me time to decide. Great experience working with him. I will be back!

Super happy! We are returning customers of Paulette! She knows exactly how to help her customers get what they want!

Hind was very helpful.

GENARO was excellent with his customer service. He took the time to find what I wanted and answered all my questions!! May purchase in the next week!!

Evan’s good male sale he help us a lot my visit was wonderful

Paulette was great! She helped us to find the right fit furniture for our home. She was very knowledgeable, friendly and a pleasure to do business with.

Excellent service by seller John Santiago and excellent delivery service. We love our new furniture.

April 15th, we walked in to buy a bedroom set and walked out with 3-bedroom sets, adjustable electric bed frame and some décor pieces. Upmost attention when it comes to selling. Salesman Genaro did his “job” however later in the process failed to follow up on two different occasions. April 26th the day of the delivery, main bedroom set dresser bottom drawers are not shutting all the way, so we created a ticket before the delivery crew left. Once all the mess got cleaned up and settling in, we noticed a) we ordered the wrong size bed frame (and this is completely on us), b)there is a crack on one of the nightstands with the main bedroom sets, c)the other nightstand’s light is not working and d)there is a scratch on one of the drawers of the secondary bedroom sets dresser. Called the very next day trying to reach the location MULTIPLE TIMES and the sales rep. had no luck what-so-ever. The following day took time off to make it in the location to report the issues. Tickets were created. 09223253, 09223282, 09223313, 09218929. We were told there is an approval process for setting up an exchange of the bed frame but once the approval is received either the location or the customer service will call. All kosher, up to here. Well, we started to receive picture request emails for tickets where ASHLEY completely fails to attach a ticket number to each request. So, we are receiving picture request emails (multiple of these emails) not knowing which of the issues to address. I mean there is absolutely no indication of what ticket or product is being referred to. After getting off of the phone with a rep, we uploaded everything into one ticket and set up the technician date. Tech comes in, absolutely has no idea of any other issues yet he is only there for the "drawers not shutting". He kindly addresses the scratch on the shelf by ordering a replacement shelf (which we still have not received), states nightstand crack is not fixable, and “fixes” the drawers that were not shutting. Well fix is probably not the word I would use… Yes, the drawers are now “closing” but the whole thing is crooked and not soft closing at all and when mentioned to him that the drawers are all crooked… Listen to this carefully, we were suggested to put the HEAVIER CLOTHES ON LEFT SIDE of the drawer to fix the drawers crookedness *I KID YOU NOT* this is what we were told by the technician. He also said, while attempting to fix it “whoever put this together did not put it together correctly”. After we mentioned our dissatisfaction with the repair. He said he will put it in the notes, and someone will be in touch with us. We received confirmation of the drawer replacement order being processed shortly after. But no calls regarding the crack on the nightstand, and/or the crooked drawers. Well, a week passes by, I call in to check on the repairs just to find out the tickets were closed and that if anything they can send another technician. I have asked for the replacement of both products, the nightstand and the dresser so tickets were reopened. A week later, STILL NO RESPONSE. And there is STILL NO RESPONSE ON THE BED FRAME REPLACEMENT since April 28th! Today is May 13th.

Scotty Olson was very helpful i appreciate all his help

Had a very positive experience at the Wesley Chapel store thanks to advisor Ron A. My wife and I wanted some new living room furniture. Through a few questions, he narrowed in on what we wanted in style, function and color. He then showed us floor examples and answered questions on specific types. We have made other purchases at this store and will be back again.

Ask for Tiffany ... she listened to our needs, was very knowledgeable and genuinely did her best to accommodate us . Great experience!

I had a wonderful experience at Ashley's furniture, my sales man Genero was very helpful and informative. I will definitely make Ashley's my furniture store

Great sales man very helpful feel like dealing with friend give me discount without asking

We were greeted by Paulette. Very pleasant and pointed us in the right direction. She gave us time alone to shop with no one over our shoulder. Very professional and knowledgeable. Will definitely ask for her when we shop again.

Hind was very helpful in helping us find a past order to purchase another side table. Very pleasant and accommodating.

We have bought a few items from here over the last few years and the service at the store has always been great. Most recently we bought a couple of new couches for the house to replace our old ones, new bedroom furniture for my daughter's room, and a mattress. We worked with Tiffany and she has been great.

Hind is amazing. My second big purchase from her and once again she did not disappoint. Kind patient . She did not rush me. AMAZING!!

Genaro was extremely helpful and patient with me, excellent experience!!

Tiffany was really nice and helpful. She didn't hover and let ua look freely but kept checking on us to see if we have questions. Great customer service!

Our salesperson Mavic was so helpful, courtesy and friendly. She took her time showing us exactly what we asked for. We came in with specific goals and Mavic helped us find every piece for our goals. We will definitely return and request Magic’s help at our Wesley Chapel Ashley furniture store.

I had been searching online for 2 weeks not finding what I wanted in my price range. Decided to go in the store with my 2 yr old twins and mother. Scotty was absolutely amazing. He ran all over the store while we made up our mind. He worked his magic and we ended up with a living room set and a dining room set. He ensured it was as quick as possible and interacted with my boys as they were getting antsy. I'll continue to be an Ashley lifer.

Doreen was very helpful

Not good enough they are so unprofessional and they didn’t want to hear what do you have to said

I wish I could give them a zero. We ordered some furniture and then we ordered need slats. The delivery person told us the slats works not fit. He had a terrible attitude. And then we tried to return the slats and we're given a huge run around. Terrible terrible terrible customer service. I will never but another thing from Ashley

Paulette Is who helped us to find our furniture She is an absolutely great, real professional welcoming & warm person Whoever wants to shop in this great store ask for Paulette

Ron Ambroise Wonderful customer service! Explained, in detail, options, mattresses. Directed me to what I wanted to see. Patient and friendly! I look forward to buying my next Ashely sectional with him, as well. Ashley Furniture is a great place to shop!

Doreen was a dream to work with! We came in asking for a discontinued item and walked out with something better!

Sales agent was very helpful, courteous and friendly. Very pleasant customer service. Thank you

Doreen was amazing. Fast process. Very friendly.

Scotty was a Amazon salesman we bought couch and rug and he made everything simple and the books here are nice

Sales person was Scotty, he was very friendly and assisted us with our dining set purchase. This is our second large purchase at this furniture store. Your styles and selections are modern and really good…quick and simple, hassle-free checkout process

Went into this store the other day with my mother and John was helping her and I. He helped us pick out a very nice recliner chair, and pointed out the perfect gaming desk for me. He was very knowledgeable about all of the furniture he showed us and gave us very great customer service.

(Translated by Google) Excellent atention (Original) Muy buena atención

Best of the best, nicest service.Really enjoyed your service.

Hind was amazing! So easy to work with and had a pleasant demeanor.

Hind was truly wonderful to work with. She provided guidance without pressure. Thank you Hind for all your help as I made my decision!

Ms. Paulette and Ms. Linda were AMAZING!!! Polite, welcoming, fun, knowledgeable, etc. Ms. Paulette helped me realize that I wasn’t getting a good nights rest and helped me find the PERFECT mattress. She is truly a sleep expert!

Our experience with Hind was amazing. She was very patient with us and answered all of our questions. She made us feel right at home. I will definitely come back and buy from her.

I ordered a lamp from you store (address: 26222 Golden Maple Loop Wesley Chapel, FL 33543)on April 29th. The lamp I got a lot of scratches on it. I need to return the lamp to the store within three days before I can replace it. A very unpleasant shopping experience!!!

Linda was great to work with. Very helpful and informative.

I visited the beautiful Ashley furniture wesley chapel store looking to furnish my new home and Hind was my sale's consultant my shopping experience with Hind was amazing she's professional informative and very kind... she took me around and made the process so easy !! A huge thanks to Hind she is an asset to Ashley furniture.

We just moved to Florida. We had never looked into Ashely furniture. At arrival we were welcomed and helped by John Santiago. Incredible customer service and knowledgeable. We will definitely be back!

Hind was very knowledgeable, extremely helpful and so kind. Ashley show room looks beautiful. Definitely recommend asking for Hind!!!👍

If you want good customer service and not feel discriminated against when you go to Ashley Furniture Wesley Chapel, don’t go to the salewoman, Hind Bouyadi. Had the most horrible experience yesterday, 4/29/24. After spending about 7 grand earlier in the month. My wife and I went back to buy another chair to go with our living room set we bought two weeks prior from the same store. Upon arrival we were greeted by Hind. We told her what we were looking for, she immediately became very “short” with us, then stepped away and told us she would be back, moments later i observed with another couple, and after 25 minutes, she never returned to us. As a man of color, I have to admit, I was very offended by this, however Linda Fox, another saleswoman, saw my frustration and began to help us and was very professional and polite with us. Ashley furniture is a great place to shop for quality furniture however I’m sure Ms. Bouyadi’s behavior isn’t the standard for employees at Ashley, nevertheless it should be noted that every customer should be treated equally, regardless of the amount of money a person spends, the color of their skin, or whatever culture you come from. There’s no place for that type behavior in business, especially in 2024. Very disappointed by this!

The saleswoman was very knowledgeable and professional and she helped us in making a great selection. Sorry we forgot her name. The whole transaction took about five minutes. Thanks.

Found the best living room set and Doreen was great to work with. Doreen answered all my questions, was patient with my selections and a true pleasure to work with. Ty sooo much Doreen!!

This was our first purchase with Ashley Furniture, Wesley Chapel and left us impressed by their extensive furniture collection. We were so happy to see that our favorite sales associate, Hind was working there. Having served us for numerous years at a different furniture store, seeing her at this new location filled us with confidence that once again, Hind would cater to our needs impeccably. Her extensive knowledge, professionalism, and unwavering honesty towards her clients exemplify the essence of outstanding customer service. Without a doubt, she stands as the highest level of excellence. Should the need arise for another purchase, we will come to Ashley Furniture again and go see our friend Hind! Thank you for all of your help Hind!

Scott was awesome!

Thanks to John Santiago for his help. John was awesome since the moment we walked into the store. He was professional, very informative and super helpful. He treated us like family since the moment we walked in making our shopping experience a non stressful one. I would definitely recommend him and this store location. The entire staff here is great and knowledgeable.

Thanks to Michael for the smooth service. He understood exactly what I wanted and sold me a great dresser. Very friendly and enthusiastic worker. Recommend shopping here

We are very happy for the service provided by Genaro. He is a detail oriented person and explained us all the details. Thank you so much for explaining about the tempur pedic and the benefits for having it. Definitely, we are going to visit again for their service.

Terrible service they will not answer their phones! I am 50 miles away & I have to drive there to ask a question??

Genaro helped us with excellent service!

Género is extremely knowledgeable, friendly, and helped us a great deal with our purchase. Highly recommended!

John was awesome!

John S. was extremely helpful and professional.

A huge thank you to Naba for such a positive shopping experience! Thank you for being so patient, kind, and even helping us move chairs around to different tables so we could make the best decision! Your customer service is amazing, you are so amicable, lovely to talk to and super informative! You really helped us walk through the buying process confidently and we are so thankful!!! A big thank you to James as well for helping us with our purchase, we’re so happy with our new chairs and we’re grateful for a great experience at Ashley’s!

Went in undecided & Genaro helped me on what I need. Thanks !!!

Very nice and knowledgeable. Very quick service.

I worked with Mavic recently on a furniture purchase. Loved how she gave me the space needed to browse privately but was close enough to answer my questions.

John Santiago was a very knowledgeable and kind salesman. He was extremely patient and spent about 2 hours helping us get the right look for our home. We will definitely recommend him to anyone.

Cheap overprice and it's not truly made in turtle Island

This is a long story. On APRIL 3, we ordered new bedroom furniture, including independent adjustable (head & foot) mattresses for each of us from #Ashleyfurniture in Wesley Chapel Florida. The bedframe and mattresses were delivered on APRIL 5. Immediately the delivery/assembly guy advised us the storage footboard would not work with the adjustable mattresses. We called the store and the sales manager insisted it would. The delivery guy stood there shaking his head and said something would break. We trusted the delivery guy who told us a standard footboard, not the one with drawers, would work. They had to take the headboard, footboard and side rails back to the warehouse and order a new set with standard footboard. On APRIL6, we went to the store to make certain the standard footboard, headboard & side rails were ordered. There was no manager in the store. The woman in Customer Service at #ashleyfurniture advised us the warehouse had not yet returned the items delivered to us on the system so she would be unable to place the order until the warehouse returned the others. She promised she would reorder immediately after she saw the return on the system. A FEW DAYS BEFORE APRIL 16, We received a call from #ashleyfurniture telling us there was a discussion between the store and the warehouse and it was agreed the storage footboard would work with the adjustable mattresses. We agreed to take delivery of the storage footboard. On APRIL 16, the bed, with storage footboard was delivered and assembled. Also delivered was our lanai furniture. As they were assembling the lanai furniture, we tried to open the footboard drawers. They wouldn't budge. So, for the second time, the headboard, footboard & side rails were returned. On APRIL 19 the third #ashleyfurniture delivery was made. HOWEVER, this time, some of the pieces had two hooks and others only had one slot for the hooks so, GUESS WHAT??? For the 3rd time, the parts were returned. DURING THIS ENTIRE FIASCO, NOT ONE PERSON FROM #ashleyfurniture in Wesley Chapel Florida proactively reached out to apologize. On APRIL 20, we went to #ashleyfurniture and finally were able to speak to a manager who apologized and offered gift cards so we could purchase "accent pillows or something". Whoop-di-freaking-do. We had already tipped 6 delivery guys $20.00 each. She personally placed the order. Today, the 4th delivery was made (and another $40.00 tip made- all of the delivery guys were careful, respectful and knowledgeable). The parts appear to be correct but we are, rightfully so, i believe, skeptical. LET US PRAY. "Would not recommend #Ashleyfurniture Wesley Chapel Florida."

Mavic is wonderful, caring, patient, and knows the products well.

Ashley Furniture ~ The Sales Representative was very helpful and accommodating. We received an excellent service. We are surely going back there if we need more pieces of furniture.

Ashley Furniture Wesley Chapel Fl Advisor John Santiago and manager James went above and beyond to make us satisfied customers. It was a pleasure buying from him! Ashley stands behind their furniture always . We were very happy with how they solved our problem. John Santiago is a great advisor who never pressured us only showed us our options.Thank you for the great experience! We love our furniture!!!

Paulette was so kind and helpful in her assistance. Her expertise in design was so appreciated!

Nada was wonderful. She never pushed us to buy anything which is what drew us to her from the moment we walked in. She allowed us to look around for a while before asking if we could use her help which we did. She gave options, explained the quality when asked, and was so very patience with our indecisiveness. We will return to Ashley’s for future purchases and ask for her to assist us. Thanks again!

Mavic was an amazing salesperson in assisting my family with our dining room set. She’s super patient and a very sweet lady! We’re glad we purchased with her.

(Translated by Google) Mr. Genaro's attention was excellent and very professional, and he helped me get what I needed. Thank you (Original) El señor Genaro su atencion fue excelente y muy profesional, y me ayudo a conseguir lo que necesitaba. Gracias

Very helpful!

Mavic was very helpful!

Mavic was an excellent sales-woman. Very friendly and knowledgeable and knew what i was looking for. And the transaction was easy from payment to delivery setup. Great overall experience.

This was a good shopping and buying experience. Our salesperson Doreen Brown was very helpful, friendly, polite and patient, with perfect knowledge about all of the merchandises. We were able to buy our furniture without any pressure.

Luna was so great! She assisted me and helped me find the perfect bed for me and my husband

Awesome customer service.

Tiffany made the entire process of buying my new couch so much easier! 5/5 experience all around

Scotty was outstanding while addressing my wife’s furniture needs! What a great asset he is to your team! I will be back to buy more from him in the near future!

My shopping experience at Ashley Furniture was wonderful. I worked with Nichelle and highly recommend you ask for her if you shop at the Wesley Chapel store. Nichelle was very knowledgeable and she made shopping for furniture fun. She's a warm and friendly lady and I felt like I've known her forever!

The Salesperson "Cole" and Customer Service Rep "Alexis" are both extremely good at their jobs. Ashley Furniture should be proud to have them as part of their team in Wesley Chapel.

Santiago was excellent, he helped us and understood what we needed. We appreciate it. Thank you. We bought everything to equip our new house.

Great customer and beautiful furniture! Thank you Mavic!

They were awesome! Maria was great!

John Santiago and Naba were extremely helpful, I will be forever thankful with John for his help and guidance on choosing the right furniture for my home.

I had a very good experience at Ashley Furniture today. With the help and professionalism of John Santiago all went as I had hoped.

John was very patient and helpful. I only got lamps, but the service was great!

Pauletta is your girl! Loved her from the moment we arrived. Not pushy - very helpful and knows her product.

Sanita was patient, diligent and thorough

The store was huge! If it wasn't for Sanita I don't think I would be able to leave as quickly as I did. I cannot wait for my pieces of furniture to come.

Nichelle was wonderful. She was very knockout the furniture. She is very professional, warm and friendly. I would recommend anyone that needs furniture to ask for Nichelle if you go to the Wesley Chapel Ashley Furniture store.

Paulette was amazing! She was very patient and helpful! I had tons of questions and she was able to answer everyone.

Today was my first day ever at an Ashely’s and I’ll definitely be back! Jaxiera showed me around the store and helped me decide on my next mattress! She’s very information and so nice! Thank you Jaxiera!!!

Jaxira is very friendly and attentive..customer service skills 10/10 I would recommend anyone to go and see her when they want to buy some furniture

MR. Scott was wonderful to us , very patient and answered all of our questions. Definitely will come back if I have to.

Luna was hands down the best sales person there. Made the interaction super easy and was really friendly! Gave great advice and was pleasant to deal with! Would highly recommend Luna!

Mavic was super helpful, will definitely return for all our future needs.

Mavic was very helpful. Thank you!

Luna was very helpful, friendly and knowledgeable in aiding us in our furniture purchase.

John was great to work with! We didn't feel rushed, and he took the time to make sure we had the best furniture fit for our house! Would definitely recommend!

John was very helpful. He walked all over the store helping us find the perfect couch for us.

Nichelle is on top of it and super friendly, easy to talk to and knows what she's talking about. I recommend her to anyone looking for a sweet and honest Sales associate.

Nichelle was very helpful with my friends family.

Doreen was great to work with. We bought from her on our second visit. Never pushy but very helpful. Made sure we were going to be happy with our purchase.

Went in looking for furniture. Went out with everything I needed while keeping everything at a fair price. Thank you Doreen Brown.

****BUYER BEWARE **** How are the Google ratings so high for this awful business? The BBB ratings are horrible.They don't stand behind the products they sell. When you expect to get what you picked out from the store and paid big money for but you get less than par product they don't care. Soft and comfy -vs- stiff and hard as a rock. Never buying from Ashley Furniture EVER again. I will tell as many people as I can including family, friends and every social media outlet available. You messed with the wrong family!

Linda, with the sales team was excellent, made the process of purchasing our new living room, set a breeze

Sanita was such a great help to help us find everything we needed and was very nice!

Excellent service provided by john , business very very well explained! 100% Recommend

Neba was very courteous and helpful in assisting us with our purchase.

Needed a double recliner sofa. Called and talked to Mavic and other than she is the sweetest person, she sent picts and I came a few hours later and got. Highly recommend her.

Excellent experience at Wesley Chapel Ashley Furniture! Hind was a very knowledgeable, professional, and friendly sales associate. She has excellent customer service skills and we look forward to our next purchase!

Everyone was friendly n Evan was Awesome! Had a great shopping experience!

I had such a great experience with purchasing a sectional sofa at Ashley Furniture in Wesley Chapel. Tiffany was the sales associate who assisted me - she went above and beyond to help me find something that checked all my boxes. She was incredibly professional but also gave me great advice with how to choose the right sofa. The showroom is also very clean, and they had plenty of options. Highly recommend.

Linda Fox was very helpful and patient with my mom and I while helping us look for the best sofa for my mom. It was a pleasant experience without any pressure. Linda was a joy to work with! Ashley is the only store where I shop for furniture.

"Wonderful place to shop for any trend of furniture. The sales people are not pushy and listen to your needs. Paulette Needom is great with giving my wife and I information regarding every product in the store . I highly recommended this specific Ashley’s store if you’re interested into looking for new furniture”

I had the best experience with Miss Paulette. She was very attentive, understanding, and very knowledgeable in her work. I really appreciate her having so much patience with my husband and I. She educated us on different quality of mattresses. Her entire aura was a light and amazing.

Sanita offered us a pleasant shopping experience on our return visit. Very accommodating in negotiating the terms of our sale. Highly recommend😊

Had a wonderful experience today with Paulette. She helped me see my vision in a very cohesive way to put my ideas together for my home layout and my new furniture. Thank you. I’m looking forward to seeing how we finish up the purchase together.

Mavic is an awesome individual and I truly enjoyed working with her!

Love this store! Nice layout and friendly staff. I’ve always been taken care by Scotty, he’s amazing and never rushes you to make a purchase nor take something you might regret! Thanks to Scotty and the Wesley Chapel team for making my visits pleasant and welcoming!

Ron Ambroise was excellent the way he help me with everything

The young man that took care of us was amazing. Very personable and took his time with us.

Scotty was awesome!! He helped us find the perfect couch to fit into our new home!

Scotty is the MAN! Super helpful and professional.

Linda is a very good salesperson. We will recommend our family and friends.

Sanita was a true professional and made this major purchase a smooth and flawless process!!!

The only issue I had was they charged my daughter way more for her delivery and protection plan then they did me.

Great service on the first purchase, completely opposite on the second. Customer service after the sale leaves much to be desired. I was double charged (On a 2K purchase) and still have not been made whole. The manager at the store along with the sales people have all been polite and tried to resolve the situation, but the corporate policies prevent them from being able to make things right. Just one issue that should never happen, if the corporate office provides a "chat" space to answer customer problems or complaints, maybe you should hire someone to answer those questions. Three and a half hours with no response is unacceptable under any circumstances. Just shut it off- you piss people off when you offer a service and then don't follow up. I won't be purchasing from your company again because I don't trust you to correct your own mistakes.

*** BUYER BEWARE*** I had a terrible experience with Ashley Furniture at their Wesley Chapel location. Not only did they provide false information about their products, but their customer service was abysmal. It's a shame to see military service members wasting their hard-earned money here. Buyers beware, as you're likely to encounter deceptive practices and subpar quality. Avoid Ashley Furniture at all costs. Adding insult to injury, Ashley Furniture's insurance is an absolute rip-off. Don't fall for it! Their claims department is utterly useless, reverting back to the store instead of actually assisting customers with their issues. Save yourself the headache and avoid purchasing their insurance altogether. It's just another way they take advantage of unsuspecting customers. It's no wonder Ashley Furniture has faced class-action lawsuits. With their deceitful practices, poor customer service, and substandard products, it's clear they prioritize profit over customer satisfaction. My experience with them only confirms why so many customers have taken legal action against them. Save yourself the trouble and steer clear of Ashley Furniture. Update -nothing resolved

Associates at the store are incredibly aggressive sales people. Don’t give you enough space to browse and follow you around the store. Store purposefully doesn’t provide WIFI which made pulling up information needed to complete the order impossible as cell service is non existent. When we did need service Luna was quick to help and deliver great service. Because of the lack of WiFi we needed to complete the order on the phone and Luna was not available but was able to have her leader call and complete the order. All of which was completed friendly and efficiently. However while talking to Luna in store we were not advised that the corner piece was on back order which meant the order could not be sent out for over a month. Information that would have been useful during the aggressive sales pitch.

Ordered a couch from Linda a month ago, was told it was in stock. Confirmed delivery with dispatch and two back to back days the couch was not delivered despite having verbal confirmation via phone and emailed confirmation. A woman who was allegedly a dispatch supervisor named Jay was horrendous and should consider a new profession. At this point our sales rep is unresponsive, as is the store, and we have no resolution from dispatch. Don’t shop here. Plenty of other locations and/or furniture options that care. Complete insanity to pay for an item that you do not have and the company not to make it a priority to fix it.

My partner and I had a fantastic experience here! Luna was a tremendous help and assisted us in getting a new sofa (as well as other furniture too). I seriously cannot thank her enough for making the process as seamless and easy as possible!

John is awesome great customer service

This was my second time in the Wesley Chapel store this month. We’ve purchased an entire house worth of furniture and Scotty Olson was an excellent representative for Ashley. He was patient and very helpful. He will always get my business. Thanks Scotty.

Upon moving to Tampa, we discovered Ashley Furniture and were warmly welcomed by Sanita upon entering the store. Her attentive assistance and eagerness to understand our needs truly made our shopping experience exceptional. Sanita's proactive approach, tirelessly guiding us through the showroom and ensuring we found the perfect pieces at the best prices, was commendable. The entire staff exuded friendliness, contributing to our overall satisfaction. We look forward to returning for our future furniture needs, thanks to the outstanding service we received.

Very disappointed on how they handled my most recent purchase ! I purchased a 2000 dollar small sectional that is displayed in the entrance of their store, just a few weeks later the cushion sinks significantly ! Very cheap material… all what they did was send me a a replacement of the inside without the case while their tech told me it will happen again ! One of the sales people in the store got very defensive when I told her what the tech told me and said “ he doesn’t know what he’s talking about “ Very inconsistent and neglectful while spending this much of a price tag !

Customer service is stellar. Our salesman, John Santiago, is extremely knowledgeable of complimentary pieces, sales (most importantly, the end date) and finance options. Even better, his timely response to inquiries and even notifying us of upcoming vacation time so that we’d know his availability. Our new construction home was considerably delayed and frustrating, but his pleasant demeanor and willingness to continue to work with us, shows his commitment to providing superior service.

Found what we wanted

Gave us our space was there for questions. Very helpful explanation of all processes. Hind was extremely knowledgeable and helpful. Will be back to purchase additional furniture in the future. Thank you

Great store, professional staff. Pleased with my new furniture and rug.

Mavic was very helpful and very patient with us. I would highly recommend.

I was greeted by Paulette Coney with a smile immediately upon entering the store. I found out that Paulette is a certified sleep expert. She must be an interior designer - because she amazingly helped me to furnish my entire home. I purchased my living room and bedroom furniture. The bed is extremely comfortable and all of the furniture coordinates amazingly in my home. Thank you so much Paulette. I could not have done this without you and your helpful recommendations. This furniture store is amazing with many options and sales. The men that delivered the furniture did an excellent job! I had an overall wonderful experience at Ashley!

Wonderful selection and great service!

Our sales representative, Hind, was very helpful and a pleasure to do with.

Hind was knowledgeable about the inventory and product. She was pleasant and efficient. I was in and finished quickly

Great service from Hind! Got exactly what we wanted and it was a quick experience.

I love Ashley , easy to chose staff is very professional know what you want, will bring all, you need in the table .Hind was a great person who help choosing staff in less than 30 min amazing , thank you Hind .

I worked with Shannon to buy a living room sofa and lamp for my new house. I was so excited to get it home and put it together - only to find it does not work. I tried everything to fix it. So I called the store to find out about possibly swapping it or to find out if there was something we could do to make it right. Since “all sales are final” they were not willing to help me. They only care until the sale is over. Do yourself a favor and shop online - where you can ALWAYS return something in the case it may arrive broken :( shame on Ashley Furniture

Went furniture browsing and stopped by Ashley Furniture in Wesley Chapel. Was greeted by Nichelle and James. Let’s just say my confidence level in the quality and ability to furnish my new construction home tripled. Nichelle helped me build a complete theme and vibe for the entire house. I will definitely recommend her to all my colleagues. Thank you for your exceptional service. Your expertise shows and is appreciated!

Great - Evan is great ! We furnished an entire 2 bedroom apartment with him.

Shannon is amazing! Very nice, professional and helpful. Every time we walk into Ashley Furniture all the staff is very welcoming and friendly.

I worked with both Evan and John Santiago. They both were so nice, patient and helpful. They made my furniture purchase experience very easy and pleasant! Thank you gentlemen

Furniture shopping is usually a very stressful and aggravating experience. That was my expectation until I met Mavic, Melanie, and Alexis. The three of them turned my experience into one that I will tell many people. Very accommodating, informative, and free of pressure to buy. I highly recommend Mavic as a salesperson and Melanie and Alexis as an amazing leadership team to support her. Great job all!!!!

Don’t buy cheap furniture our 1 year bed just collapsed because it’s mostly particle board

Paulette was amazing, she knows her inventory and was so helpful! Love her, I will b going back to get her expertise on mattresses!

Shannon quickly understood my needs, including budget, style, flow of colors between rooms, and room dimensions. She showed me their best sales deals, including sofa sets, mattresses and box springs. She also showed me some pieces that would glam up and flow with my other furniture, which I bought too. Shannon didn’t try to upsell me even once and advocated for a discount on my purchases and got it approved. She made me feel at ease through the entire process. She is unequivably the best furniture sales person I’ve ever worked with!

Shannon was very nice , professional and very helpful.

This is our second room we have furnished and we love our sales person Shannon!

Naba was so patient, helpful, and professional!

Very friendly,helpful and professional. Knowledgeable of everything we ask them. We was able to purchase a few items. We give him thumbs up👍👍👍

John was very helpful and I would go back to buy from him anytime! He was very helpful and my son I highly recommend him and now I know why, He was so polite and knew his stuff. Thank you John.

Mavic is awesome!! I always love how helpful she is.

Hind was terrific. She helped my husband and I decide on the style and colors for our new home.

Our salesperson, Ron, did a great job of showing us all the options for the item we requested. He was knowledgeable about the features of the products. He did not try to upsell or pressure us to purchase anything, which was very important to us. We left and shopped elsewhere, but eventually went back to purchase our new sofa from Ashley. We hope owning and using it will be as pleasant an experience as purchasing it.

Patience great personal

Juan was an excellent salesperson, friendly and knowledgeable.

Mavic and HIND were Awesome! Furniture was fabulous. JESUS LOVES YOU! So do I!! Thank u.

My sales person Nichelle who was amazing and very patient with us. Delivery went well ,but my husband accepted the delivery I was at work. Everything was great except the coffee table which is way too big for the space. It is very hard to judge the size at the show room. I called the store and I was told no exchanges or returns. I was told I signed something that said that. The table is way too big I don't understand that policy. So I called my sales person and office. I am waiting for a call back

Easy process and excellent service!

The buying experience was so easy. John Santiago are sales person was a pleasure to work with

Doreen was extremely helpful and knowledgeable making the furniture buying process easy!

Had the pleasure of meeting Miss Paulette today at the Wesley Chapel location. She was instrumental in helping me find what I had seen online. Since I do not live local, she explained that they could not Direct Ship my item but I could drive to the warehouse to pick up my item . She gave me perfect directions to the warehouse. Thank you Miss Paulette for a great experience!

Friendly staff and customer service along with a huge selection of furniture styles to choose from. We love our new leather sofa and chair and hope to have it for years to come.

Naba is an amazimg sales repm Got straight to business, knew exactly what i was looking for. Put no pressure on sale or upsale, I gave her a budget and she stayed with it. Thank you, Junaid Hassan

Great service! Ask for Mavic, she was the best!

Paulette was courteous knowledgeable patient with great follow through….very pleasant to deal with…”keeper”!!!

Sanita has been AMAZING to work with! So personable, easy to work with and just so beyond helpful. She was so much fun! Definitely recommend asking for Sanita when you head to Ashley’s of Wesley Chapel

Great customer service for new couch and recliner. Ashley was able to price match the exact items that we had researched prior to our visit. Will definitely shop here again!!

Had a fantastic experience. Linda was amazing. Not only was she patient and informative, she made furniture shopping fun!!!!

Service was exceptional. Great selection

As of 01/21/2023, I have now had my furniture order canceled five times. I did receive my couch and loveseat late. However, I got a call this past Saturday now saying my recliner chair is not in the warehouse and would take additional time. This will be the last time I shop at Ashley. Word of advice, don’t sell things that you don’t have in stock!!

John Santiago was personable, attentive, patient, friendly and listened to our needs.

Jex was great to work with! She listened to what I was looking for and did a great job helping us find exactly what we were looking for!!! LOVE ASHLEY FURNITURE!!!

If there were zero stars I would pick that. Ordered many items from this store. Was sent a wrong part. Was told, after 5 phone calls, that I had to bring the wrong part to store to exchange. Why did I pay $250 for delivery so that I can turn around and go pick up my own correct part. No refunds of anything. Do NOT buy from this store. Zero customer service.

Naba was great and patient with us. Great customer service. Love the store. Everything was simple and quick.

Had a great experience. First off military discount was appreciated. Found what we wanted on a prior visit but we were waiting to close on a new house. Reached out to rep we saw last round, i let him know what we were looking for, and then we stopped in today. Was in and out in 20 mins. Glad to finally have a deep sitting comfortable couch that’ll sit my whole family.. all while being backed by a name and protection plan I trust. We appreciate you all.

Evan greeted me upon arrival. He was very professional and courteous. I told him what I was looking for and I was immediately taken to the area housing what I desired. After testing a couple of items, I made my selection and checked out in less than 30 minutes total. It was a very pleasant experience. Thank you Evan

Scott was very helpful in my decision making. I was able to evaluate several chair styles before making a choice. The store had a good choice of styles to choose from.

Sales representative was nice, walked us throughout the entire store, and answered all of our questions. She was very helpful.

I received my dresser with no handles. I’m vey disappointed because this is the 3rd bedroom set I purchase with you guys in less than one year and I get a dresser draw with no handles

Efficient, great selection and fair prices

I loved all furnitures and Doreen was amazing!

The place is huge. Very well lit and the lay out is nice. The service rep that helped me was very knowledgeable and polite. They had exactly what I went there for. Plus, she did not try to over sale me on things. I will be going back to purchase some more items.

Ron Was Amazing!!! Great Service!!!

The employees Linda and I don't remember the other girls name they were so helpful I just get a divorce and they helped me out with everything you couldn't ask for nicer people they're definitely a 10 out of 10 I really enjoyed shopping there they were very patient with me

Id like to update my review. As much as Linda was wonderful and we loved her, we have now been rescheduled for our delivery twice and have yet to recieve our furniture after almost a month. So, we will be canceling our order. It would be nice to enjoy the money we spent. Leaving my stars only for Linda. We have had several bad experiences with furniture stores, however we recently went to this Ashley store and were so pleased with the service and comfort of shopping here. Linda was our sales agent and she was beyond wonderful.

Great service!!

Shannon Fish assisted me in purchasing two chairs. She was extremely helpful and patient. I sincerely appreciated her guidance.

Great furniture selection and reasonably priced. Evan was an outstanding sales person. Really cared about what we needed and understood our budget and requirements. Made it a pleasure to shop there.

Everyone was nice and very helpful. From the sales team to the point of delivery team, they made my shopping experience a very pleasant one!!!

Mavic is the best! She always takes time with you and makes sure you only buy what you want. Thank you Mavic!

I was helped by a rep named Sanita in the New Tampa store. She did an outstanding job. I came in 1/1/24 and came back today to purchase. She was cheerful, knowledgeable and explained options to me. Great job on her part.

The sales person was extremely patient and very knowledgeable about all the items we needed. I will definitely ask for her if I ever need more pieces.

Michele was awesome! About the best customer service I have received. She went above and beyond what I expected. She hunted down a side stable to complete our new bedroom and arranged delivery. Exceptional in every way.

Very friendly salespeople and really good prices for what we were looking for. The financing was take care of quickly, delivery date set, and we were out the door. We followed up a few days later to ask some questions about delivery and they returned our call and responded quickly. We were taken care of by Mavic and Ron. Great experience.

Naba was excellent as usual. She got us the best deal she could.

If you are in the market for home furnishings you simply have to go to the Ashley store on SR-54 in Wesley Chapel and ask for Naba. She is a truly an exemplary consultant who not only knows her product line, but the marketplace as well, and has the decorating experience to make the difference.

Tiffany was great to work with!!!

Saleswoman was very knowledgeable about the products, but a bit pushy in trying to get me to buy more. Haven’t received my furniture yet so I can’t comment on the quality.

Salesperson Nichelle was very knowledgeable & personable in our search to find the right mattress. Thankfully with her professional guidance we found the perfect one! We will definitely be back to Ashley for furniture needs! Thanks again!😁

Great selection. Decent pricing. Sales people are order takers. Not impressed with our in store experience at all.

(Translated by Google) Excellent Service and employees attentive to your needs. (Original) Excelente Servicio y empleados atentos a tu necesidad.

Evan was amazing! He let us check stuff out without being on top of us which I really appreciated! Cant wait to get our furniture!

I had an amazing experience at Ashley, yes Ashley. I was looking for decent patio furniture that was also affordable. What I found was not only affordable but an amazing selection of design and manufacturer options at MULTIPLE price points I truly got something that looks like I purchased it from Bassett or Pottery Barn at half the price! The sales staff was also very knowledgeable and their system to ensure every guest has a salesperson to greet them and take care of them during their entire visit simply WORKS! Excellent service and so far Excellent Outdoor Product! The way the economy and prices are today… Thank you Ashley!!! Go see for yourself…

Tiffany Vaccaro was very helpful.

Working with Nichelle was wonderful, showed us different options for cabinets we could use as a liquor cabinet and we found just what we wanted.

One of the parts of the order is missing. I was asked to de assemble all parts and bring it to store and then I will get it reimbursed so that I can place order again. It’s 1 nut which is missing. Issue is with Ashley packaging but I need to bring the stuff to store to get it reimbursed. They do not have a way to send me missing nuts. That’s crazy.

Sales associate was very helpful and friendly John Santiago did a great job and we will be back to buy a bedroom set.

Evan was very helpful, patient and kind.

Wonderful. Quality furniture at great prices. Juan was patient and helpful. I’ll be back soon for sure.

Beautiful furniture store!!!

I drove over an hour to buy a bedroom set for my son. I knew exactly what I was looking for. Apparently the sales women had made enough money for the day. She pointed me into the direction of the item I was looking for and said she’d be right with me. I stood around watching her help others for about 20 minutes before exiting the store. As I got towards the front of the store she was sitting down at a podium on her phone. At that point she asked if she could help and I said unfortunately we were going somewhere else, due to the lack of help. She then states she looked for us but couldn’t find us. We stood next to the bedroom set we wanted to purchase the entire time.

Mavic DeLos Santos is very professional, friendly, patient and very knowledgeable in her craft.

Awesome sale person

MICHELLE was great. Very helpful and always with a smile

(Translated by Google) Excellent attention from Michelle! (Original) Excelente atención de Michelle!

Mavic was amazing! Super knowledgeable and an awesome personality.

Today my wife and I went to look for a couple of key items we still needed to finish our furniture shopping . Once we entered the doors, Luna greeted us with a warm smile and a soft "welcome in" . She offered her expertise and all of Ashley's services. We ended up purchasing a few things with her help . She made it easy and fun to shop today. We are satisfied with our purchase. Thank you Luna! 👍

Our visit to Ashley Furniture was a comprehensive exploration of diverse furnishings for our home. Ashley, a renowned and popular furniture store, is synonymous with quality, offering an extensive array of items ranging from beds and couches to baby furniture and beyond. During our visit, we were fortunate to have Mavic from Ashley Furniture as our guide. Mavic's expertise and assistance were invaluable as they patiently addressed all our inquiries and provided insightful information about the various furniture sets available. Their knowledge and willingness to help greatly enhanced our shopping experience, ensuring that we left with a clearer understanding of the furniture options that best suited our needs. In the realm of home furnishings, Ashley remains a go-to destination, and Mavic's attentive assistance added a personal touch to our exploration, making our visit both informative and enjoyable.

Tiffany is great 😊, she help me to choose my mattress and kind.

(Translated by Google) The service was very good, the staff provided us with excellent service, the seller was very patient and very kind when showing us the options, explaining the advantages of each object (Original) La atención fue muy buena, el personal nos proporcionó un excelente servicio, el vendedor fue muy paciente y muy amable al enseñarnos las opciones, al explicarnos las ventajas de cada objeto

Everyone was very friendly and helpful.

John Reyes has been amazing, he knew what we were looking for and delivered. Thanks for the great communication.

John was really knowledgeable and helped me find the perfect living room set

Service was very prompt on my order.

(Translated by Google) In the store they treated us very well but the men who made the delivery disrespected me in my house, they did not want to assemble the furniture and they left everything lying around unorganized,,,, they left the house yelling at me because they did not want to do their job... (Original) En la tienda nos atendieron muy bien pero los hombres que hicieron la entrega me faltaron el respeto en mi casa, no querían ensamblar los muebles y dejaron todo tirado sin organizar,,,, salieron de casa gritándome porque no querían hacer su trabajo…

Sales associate was very friendly, courteous and knowledgeable. I showed her what I wanted and she knew exactly what I was talking about, exact location and helped me place my order

Wonderful experience. This is the 2nd large home purchase I’ve had to make and wouldn’t go anywhere else. Furniture selection is awesome and Evan my sales associate was fantastic!!!!

My husband and I have been to this location (Wesley Chapel off of the 56) a handful of times to browse. Staff is always very present, friendly and helpful. They usually have things in stock or with reasonable delivery dates. Earlier today, we went in for dining room furniture (chairs this time) and to browse. Doreen helped us this visit. She is very friendly and helpful. Very attentive but also let us browse around the store. We ended up going back to shop with her since we were able to find what we were looking for, we caught it on a great sale and she was a great help. Thanks Doreen!

Paulette was very helpful and friendly. She helped me focus on what I needed.

Linda made the shopping experience wonderful. I was there with one of my special-needs clients, and she really made all of us comfortable and that meant a lot to all of us. I will definitely go back to Ashley‘s furniture. The bonus was the prices were reasonable for quality furniture.

Nereida Mitchell, Customer Service, went out of her way to help me with furniture I bought 4 years ago. She really knows how to represent the Ashley name which is why we buy from Ashley. In addition, Bau Parrish, Warehouse, was also extremely helpful in helping me obtain the item I needed. Thank you to both of them; they are great assets to the Ashley Brand Name!

Paulette is great to work with. She knows the merchandise and helped identify things that go with style we're looking for.

Very friendly

Scottie is a very friendly and helpful salesperson. Enjoyed our visit.

Excellent service

Excellent experience

Linda Fox was a fantastic sales person!

Great selection of furniture. Delivery was partially delivered on scheduled date of delivery. Not very happy about it but still waiting for date for complete delivery.

Very helpful and knew the store. Our salesperson was Doreen

Thoe products all garbage don’t waste your money an the customer service is terrible I spent almost 20 k all garbage

I received a warm welcome and an excellent customer service by the sales person. She was very attentive and help me to find what I was looking for

Evan was awesome— we took about 2 hours to figure out what we needed to fit in our new living room and he was patient and very helpful!! Thanks!

Stay very very far away from this company… I bought furniture from Ashley before had no issue however something change when i decided to use it again to furnish my new house, entire house I decided to go and spent over 15600 on furniture btw this location and dale Mabry store what a mistake. This company it’s a complete mess it’s going to be a month and I still haven’t received my full order and what already at my house it’s damaged, tried to talked to everyone there and every time I go there or talk over the phone it’s like gotta start all over again no one knows anything all I got it’s Multiple people going to my house and it’s like if they don’t talk to each other my last resource it’s to go to the police and open a case against this people because they are charging me for things that they took from my house because they broke it now they are saying that the item its at my house… CRAZYYYYY when thats no the case cus they took it… Non the less please go elsewhere where the process can’t get any worst than this.

I purchased a mattress, bed frame & table with chairs set. The sales rep was very helpful & my experience in the store went smoothly. When they came to deliver my frame, the driver stated the frame would not fit. I showed the sales agent the current frame I had & was assured it would fit so frustration #1. I followed up with Ashley Furniture Customer service & was told they tried to deliver the frame & was unsuccessful. I had to reexplain that the driver said it wouldn't fit. I was then told they were still reviewing my ticket & to give a couple more days to see if they have a different one (frustration #2). I followed up a week later & was then told, I was scheduled for redelivery. I asked what are they trying to deliver & I wasn't contacted about a new delivery. The rep said it was the same bed frame. I asked why would they try to redeliver the same frame that their driver said won't fit? I asked what happened to them trying to find a new one? (now overly frustrated). The rep couldn't tell me anything so I had to request a refund. This whole process has taken over a month & now I have to start all over to find a frame from somewhere else. The service was horrible & I won't be returning to Ashley just based on their lack of customer service.

Tiffany was amazing! The furniture is beautiful and finishing up was seamless!

Doreen from Ashley was amazing!! No pressure, just a smile and so friendly. She showed us several mattresses while we hemmed and hawed. We actually left to ponder our purchase and decided Ashley had a great deal going and Doreen sealed it with her friendliness. 😊

Gentleman was very kind and patient. I give him a 10.

Salesman Scott Olson (Scotty) was very helpful!

Every employee at this location is super friendly and very knowledgeable! John and Abba assisted us in purchasing our new bed frame and answered every question we had. John went through the whole store to find the perfect nightstands for us and even moved nightstands next to our bed to help me see if they matched/looked perfect next to it! We highly recommend either John or Abba when looking for your next furniture purchase!

Our salesperson, Shannon, was very friendly and very efficient. She walked the floor until we found the right couch. Np pressure, just friendly.

On time, great quality piece of furniture.

Very helpful. Was able to answer all questions. Overall good experience

When you have to order a bar stool that they clearly have in stock that is a problem

Nana was wonderful to work with! She was patient and had several suggestions on our quest to find furniture for our son!

Friendly sales lady and quick turnaround

Large selection of furniture and prices are ok. Good service buy the employees.

Shannon was great. Very professional friendly and knowledgeable.

(Translated by Google) Good treatment and very friendly manager and all her employees. We hope that you comply with the delivery times and quality of the purchase (Original) Buen trato y muy amable la manager y todos sus empleados. Esperamos que cumplan con los tiempos de entrega y calidad de la compra

Great customer service and support. Our sales person was amazing! She didnt bother us but was readily available when needed

Showroom experience was great. Gave us space to look around without following us. Will wait for delivery and setup before final judgement. Quick delivery is scheduled.

We were assisted by Hind. She is wonderful, very friendly and knowledgeable. Hind took the time to show us everything we were looking for. Very appreciative of our business. If we find we are in need of anything else, we know who we will be asking for.

While being delivered the Edenfield set on 11/16/23 @7pm, they didn't have the correct legs for the middle wedge sofa piece they had the screw on legs, in process of looking for the screw hole to screw on the legs they made a hole through the bottom cover of middle sofa piece in the bottom left. So they looked on the Ottoman which were the bolt in legs ones and drilled it in covering the hole at the bottom left of middle sofa piece and drilled all four ottoman legs to the sofa middle piece. Now I am left with no legs for the Ottoman.

No pressure and helpful. Scotty Olson knows everything about a mattress.

We were waited on quick and the staff member was real nice and took us right to what we wanted, he made the sell very pleasant, would go back to this store again.

Sales person Linda Fox at Wesley chapel FL Was outstanding in all aspects: (1) she listened to the Custoner (2) was not pushy (3) did price matching which decreased out of pocket amount we paid (4) the most important thing was she worked it out with her managers to split the delivery location, day, and set up (at zero additional charge) . 4 days after the main delivery at St. Petersburg she had them deliver the “Next-Gen Durapella power recliner loveseat” to the Gulf Hammock which is 2 hours and 10 minutes north of St Pete. The crew found the log cabin in the the woods and delivered it on time to my Game Bird Farm camp. I was sent a request to write a review shortly after our purchase and I said “no, I will wait and see how everything plays out so that my review will be more meaningful and honest. I expect all to play out as they promised.” There are honestly no negatives at all. We recommend them Sincerely. Go to any sales person at Ashley Furniture in Wesley Chapel, FL. You will be treated very good. On an end note there was an African-American salesman who also was very nice and helped Linda with some things on our behalf. I asked him if he gets some sort of commission and he said no they all work together and there is no competition. I can walk into a business and tell you within 30 minutes whether the staff works together or competes fiercely at the expense of a co-worker. He was a good man and we could see it i his eyes and his smile. ….back to the furniture…The furniture provides support for my neck And as a post neck surgery patient it is really helpful the way the neck part can be adjusted perfectly with a push if the button. Also has really significant lumbar support . I had 2 back surgeries and 1 neck surgery with titanium disks between the vertebrae etc . We bought the right furniture. I don’t have any orthopedic pain when I get up after reclining for long periods like I have had with other supposedly quality furniture which agitated my back and spine. I like the 2 tone color scheme of our particular furniture . It’s upscale and looks ritzy (even the one in the log cabin). Once again we bought the “Next Gen Durapella”. It will help your back and neck. No it doesn’t vibrate….that would be annoying.

Appreciate the time Doreen spent with us in trying to find a mattress that would fit our needs. She was wonderful. Can’t wait to get our new mattress delivered. We bought our funiture a couple of years ago from this Ashley store and it was a wonderful experience. I earned the ring of the cow bell. LOL

This company does not care about its customers, only their bottom dollar. Next time I’ll purchase their furniture from the outlet stores, at least I’ll get a free bottle of water with my $5k purchase.

Sales person was great.(Evan) thank you

We were delighted when entering the Ashley store in Westly Chapel, Florida, and seeing the size the size of the store and all we had to choose from. The person greeting us when we came in was Ron and what a delightful, helpful sales person he was. We spent a few hours there, found exactly what we were looking for with Ron's help and know we will be back for more! So many designs and much to pick from....we were thrilled.

Maria Victoria assisted us, she was friendly, professional & knowledgeable, positive experience overall

We purchased 2 leather reclining sofas. Delivery had to take one back with them immediately due to a problem with it. We have to wait over a week for replacement. Now, less than one week later, there is a problem with the other sofa. We have to take pictures and email them to schedule a technician to come. Extremely frustrating!

Doreen Brown was personable and professional. She was knowledgeable about the mattresses and took the time to answer all my questions. I fell in love with the first sofa I saw and bought that too!

My Experience Was Wonderful From Beginning 2 The Very End, Mrs/Ms Paulette Coney Was Extremely Knowledgeable….Attentive & Helpful N Helping Me Make My Purchase.

We went into the store looking for a bedroom set and living room furniture. We had Sanita as our sales person. She was brand new and definitely needed some supervision. While we were looking at the bedroom set she mentioned a different dresser. After asking 2 or 3 times that it was the same size, we were assured it was. We decided to go with the other dresser that was not on the floor. When we got home and were measuring for wall art, we found on the website that the dresser we had purchased with advice from Sanita was actually a junior dresser that was shorter and narrower than the dresser we looked at. After finding this out we immediately called the store to rectify this situation. We spoke with Alexis in customer service who was awesome! She figured out the dresser needed and the dresser purchased. As there was a price difference in the dresser she was checking to see if she could even exchange them, lo and behold, the store management team decided that they were not eating the cost of their employee not knowing the items they sell. In addition to this, now the one dresser will not be delivered the same day as the rest of the two rooms of furniture. So, while shopping I would definitely suggest you looking on the Ashley website yourself and verify what the sales team is telling you! Not satisfied, and if my wife didn't LOVE the set I would have just cancelled the entire order over their handling of their mistake. *Edit*. Even after them commenting to make it look as though Ashley Furniture cares, I reached out to them as they requested and they have not even bothered to respond. Buyer beware go to another store.

Evan was very knowledgeable and quick

Ron Ambróise was very helpful, professional and I will do more business with him and at the store in Wesley chapel. Can wait to get my furniture

I was in the hospital and I sent my husband in to Ashley Home Store Wesley Chapel to buy us a new sofa. He was met at the door by a salesman named SCOTTY. My husband was welcomed so warmly that he was wondering if he met this guy before! My husband told him he had no idea what to get. SCOTTY immediately grabbed a paper and sketched out the room. He asked for colors, dimensions, and what my favorite colors were. Well, my new sofa got delivered yesterday! It's perfect! I love it! My husband was clueless with SCOTTY. Save yourself money, time, and confusion. Ask for SCOTTY!

The worst experience. They only care about the sale. Once the sale is done they do nothing to help you and give you the worst attitude. I called multiple times and calls were ignored when I finally reached someone she acted like my issue was the biggest inconvenience of her day and was down right rude and nasty. I had bought a couch and tried to refuse a piece when I saw it was too long. They wouldn’t let me refuse it said the store would handle it. I had voiced my concern about the length when I bought the couch and was told if it’s too long we can switch. Then I get told to make a claim. We did. Then I got a call from the sales rep 20 minutes later who said since I made the claim there was nothing he can do. I finally put the legs on everything and of course, we are missing legs. I text about that get told another claim was being made and it has been a week no calls. Once they make you the sale they truly do not care about anything after that. Save your money and go else where. This was absolutely horrible and I want to return the couch and go else where but according to them no returns.

Hind was awesome! Can't wait to get everything!

Great experience with Ron! Nice, not pushy, and helped us get exactly what we needed!

Had a great experience shopping for our sectional today. Our sales consultant was Nichelle, she was wonderful!

Sales Representative deals excellent. Customer service and staff in the warehouse department horrible . Coordinations between Sales and warehouse utterly terrible.

We walked the whole store and even sat on some couches without anyone saying hello to us. We picked our items and had to go find someone to check us out. Our sales lady was very friendly and helpful

Bought a tons of furnitures with good qualities great service

Evan was very helpful and professional.

Excellent service and attention from the advisor John Santiago, we managed to find the product we wanted.

Fast and easy service

We where greeted quickly and where given all of the needed info to navigate the store

Linda was amazing! She helped us visualize the items in our home! Would definitely recommend this store and sales associate to my friends and family!

Employees are very courteous and knowledgeable. They don't try to sway you to purchase the top dollar items

Ron Ambroisr greeted me at the door and walked me in like a VIp after learning what I needed. He really impressed me in a comfortable down to earth with professionalism added...A great experience.

Ashley was a great place to purchase our bed. We found what we wanted there at a much better price than any place else.

I purchased an extra large painting from Ms Naba, who was my salesperson at Ashley’s in Wesley Chapel. Apparently they added in a fee for “white glove service”. Not in this case. The delivery driver dropped it off inside of my home and that was it. They did not even unbox the picture. Trying to talk to someone was a total waste of time. The call was routed to somewhere in Asia. Needless to say, I would never purchase anything from Ashley’s again.

We are use to Ashley offering financing without a down payment, the financing options are important to us, and in the past we have been offered a payment plan choice by Ashley that did not require a down payment. Our sales person was good and the selection was good. Up until now Ashley has been the first place we stopped. But because of your reduced financing options we will start shopping at other furniture stores first.

Evan was extremely helpful during the entire process of selecting our sectional couch. He was very attentive to our questions and concerns, explaining everything in a very detailed yet easy-to-follow way. My wife and I could not be happier.

Scotty was fantastic!! Very informative, professional and patient. Highly recommend Ashley and Scottie

Everything went great.

Evan was great to work with. Very patient! Lots of sales right now too!

Great selection and awesome staff at the Wesley Chapel store. Doreen was extremely helpful, informative, and patient. I lucked out with a DOORBUSTER deal so good, I ended up buying a small area rug and two pillows and still stayed under budget. I'm so very pleased with my selections that I highly recommend this location and suggest you ask for. Doreen.

I unfortunately have had a bad experience, me and my husband went in on November 3rd to buy a new mattress sales lady was great helped us find what we wanted she checked said it's in stock and can have it delivered on the 14th day before delivery get a message saying it won't be available till the 18th I said ok then 2 days before that delivery get a message that it wouldn't reach the warehouse in time to be delivered by the 18th it would be there by the 24th I called spoke to someone I was a little annoyed at this point she assured me we would get it the 24th and then at 3am on the 24th get an email it would be here on the 28th, so if ur willing to wait around and maybe ur stuff shows up this place is for u

Customer Sales Representative was very helpful and friendly. Thank you.

My experience with the Ashley Furniture in Wesley Chapel FL is nothing other than OUTSTANDING! Hind was ABSOLUTELY AMAZING!!!! Worked a deal, could not close that day, saved info, had me in and out of the.store with delivery date within ONE HOUR! I will go back to and purchase more furniture. Get Job Ashley Furniture!!!!

Ashley furniture in Wesley chapel location the staff Jax is very courteous, informative, polite and professional in what she does as sales representative this is why i give her a five 🌟 🌟 🌟 🌟 🌟 stars

The salesperson was very helpful and knowledgeable and helped us choose the right style and fabric for our couch and recliner.

Very slow and very aggravating on trying to get junk furniture replaced or refunded

Great service, smooth process, abs had exactly what we were looking for. Hind was extremely helpful and made it all seemless.

There was a large selection of couches in all price ranges. My salesperson was helpful, but not annoying!

We were helped by John Santiago. He was a excellent advisor who helped us with our purchase. I recommend Ashley coz of him. If you go to Ashely , ask for John the Million Dollar Writer.

Our sales lady was great ... whole team was pleasant to work with... thank you again Mavic

My wife and I went in to buy a new couch. We really enjoyed our experience. Our salesperson Naba was extremely helpful and patient. She was happy to show us options in all price ranges and had some great recommendations based on pictures of our living room! We got the couch we wanted and a great deal to go with it. We will definitely return and ask for Naba!

Great store. Great furniture

Great prices. Quality furniture. EVAN was the best! He made finding what we needed a great experience. Really cared for our need.

Doreen was very helpful and prompt on assisting me with my needs! Exceeded expectations! 😁

I had the best experience my sales associate was amazing and kind and took his time with me I could not ask for a better experience I will be buying more furniture in the future

Great selection, friendly staff. No pressure, quick checkout. Linda is funny and sweet, she was a pleasure to work with!

I was not pressured into anything I didnt want and received great service for what I did want to purchase

The associate Evan is awesome, super knowledgeable and professional. Great experience!

Being my first time purchasing furniture from Ashley, Hind who was my sales person did an outstanding job! She was not only knowledgeable but polite and very professional. She gave me time and space to make an informed decision about my purchase. Never to far, if I had a question. With her service, I will make future purchases. Simply outstanding work, Hind!!!

Great service.

Excellent customer service and a good selection of furniture.

We purchased 2 chest dressers from WC location, not yet delivered, and now we can not get through on the phone lines and the customer service says they can not help us price match. Did the location close?

This was the first time at Wesley chapel Ashley, Hind was our sales rep and just to say she was super helpful and helped us find what we were looking for, really nice and probably one of the best we have dealt with at other Ashley stores..it's nice to see and meet people like her...

Helpful people and a good selection

Great service

Mrs. Mavic Delos Santos was an exceptional customer sales representative. Being new to Florida was a pleasant feeling when we met with Mavic Delos Santos. She was very patient, personable and kind. We would definitely recommend her & Ashley to other customers. Thank you.

Paulette was amazing, it was very helpful helping my wife and I to choose and find what we really wanted to purchase.

Sale associate was kind and answered any questions I had. Great quality in furniture and prices . Will be back

Fast friendly service!

Santiago and Mavic provided the highest quality service. As we weren't able to make a decision the same day, Mavic recommended Santiago to take care of us when we returned. From there, Santiago gave us the perfect mix of attention/information and space to make the right decisions for my family and I. Thank you Team @ Ashley's Wesley Chapel!

Such a great place to shop. Thank you to Paulette and the staff.

Great services

Nice layout in store but did not have enough selection for what I was looking for.

Very helpful and patient

Found a perfect piece to complete my living room. The salesman, Colton was so helpful! I look forward to seeing him in a few weeks for more choices!!

John Santiago is the person you need to see! He was very helpful!

John Santiago was amazing! We just got a new dinning table set for our new kitchen. Thank you very much, Ruben Loyola

We had a great experience purchasing our bedroom set. Evan did a fantastic job assisting us in making this big purchase for our home and he made it a very smooth and comfortable process. We will definitely return when we need more furniture and we recommend anyone looking to buy furniture to go here and ask for Evan!

Tiffany was beyond helpful! We have many items to purchase for our new home and started with stools! We will be back to make the rest of our purchases with her!

Professional very great job on behalf on Mr.John Santiago Thank you the Perez Family

Great job from all the team @ashley furniture.

This Ashley store not only has some of the worst sales reps but also has the worst promise of delivery dates. I purchased a Tempur pedic bed from the New Port Richey location. The Rep at the New Port Richey location was very professional even offering us a cup of cold water and removing some fees to bring down the price. Our bed was delivered on time as promised. No, issues at all. We happened to be driving by the Wesley Chapel location and decided to go in to buy pillows for our new bed. The rep tried to get us to cancel the bed at the New Port Richey and offered to give us the pillows for free. Now that sounds like a good deal but it wasn't because they were adding in all of these additional fees including delivery fees which were waived for us by the other store. Then the rep had the nerve to ask us why we bought the bed at the New Port Richey store but came to the Wesley Chapel store for the pillows. First of all we happened to be driving by and secondly, the Wesley Chapel location where I previously purchased items is always changing the delivery dates. The bed that we purchased from the New Port Richey location was delivered on time. The 2 pillows we purchased from the Wesley Chapel location still have NOT been delivered the dates changed from 9/21, 9/25, and 9/26 and to think the sales rep with a bad attitude had the nerve to say we'll put a rush on your pillows so you can have them when your bed arrives. I Will always buy furniture from the New Port Richey location this location has terrible sales reps and delivery.

My honest rating is Zero based on below..! I would not recommend Ashley to anyone else based on my order experience. Really poor customer care. Store where I placed order doesn't call me back including the sales agent/supervisor when I needed help. I have expressed many concerns related to the deliveries being made bits and pieces causing so much inconvenience, posing risk to my kids with all detached parts of sectional sofa lying on my floor. Had to spend good amounts of time with customer care team to have the items delivered. lot of delays & poor coordination. When I call Customer care they tell me to reach out to store and store never responds. Delivery team which delivered last piece was so unsupportive, we had to lift the arm chair to connect to the sectional sofa.

Linda Fox was amazing! Not only was she knowledgeable, but also understanding. I am very picky and she took her time helping me decide on the perfect set of furniture for my new home. Thank you Linda! We will be back!

John Santiago, Thank you for your kindness and for helping us with our purchase. We wish you success. The best seller

Had a good experience overall with Ashley. Great sales associates, good delivery, good service overall

We went to Ashley expecting great products and service. Our sales person in store was great. Yesterday, we received our order and 1st, the wrong ottoman was brought, no worries it happens, new delivery on the 20th. Last night we go to lay down on our new bed frame/ mattress and the entire middle is sinking in. The center of the bed frame is broken. We start calling customer service, the store, and are told nothing can be done for ten days which is completely unacceptable. The ottoman can come on the 20th but they will not address the broken bed for 10 days?! We will never ever do business here again and if you care about customer service, I strongly suggest shopping elsewhere. They do not care one bit about trying to remedy this issue in a timely manner.

I had a great experience with Scott Olson”s help. It made my shopping experience quick and easy.

We bought an expensive bedroom set from them around 3 years ago and the bed broke. We paid for the protection plan that would repair the bed or replace it but they no longer make that bed. So they gave us a credit for our bed but for the price we paid 3 years ago so it wasn't enough to buy a new bed. We have no problem paying good money as long as it's quality furniture. If you are going to sell poorly made furniture you need to lower your prices. We also bought a dining room set from them before the bed broke and that also was not the best quality. The table feels like fake wood and the chairs were wobbly. Once again over paid.

I worked with Evan at the Ashley store in Wesley chapel. He was absolutely amazing. So helpful, knowledgeable and very friendly. He answered all my questions and walked me through the store a couple times to make sure everything I wanted all made sense together. Thank you Evan

And the person that you took care of us extremely excellent and everything was just fine thank you

I am never buying anything from Ashley again. Their sales people care only care about making commission I bought a sofa/love seat set and they lied 2 times about the deli every date giving lane excuses like item. Is on back order and stuff like that! That wasn’t what I was told before I paid for the furniture. What happens to good old American customer service?? People behind Ashley’s helm really need to deal with this very serious situation

Very good. The sales person was very friendly and helpful.

I was extremely satisfied with Ron Ambroise. He is very personable and knowledgeable. I would recommend him to anyone.

I was looking for outdoor furniture. I was undecided on the Naples collection. Finally had my lanai enclosed & decide to order it. What I like about it is if I can use more prices the store has it. Thanks to John Santiago my order process was done over the phone.

Maria provided EXCELLENT customer service. Thank you so much! I was able to get what I wanted within the delivery time frame I needed. I'm so appreciative! God Bless!😊

We appreciate your,service.We are please with the results,wonderful employees.

I recently had the pleasure of working with John Santiago from for my furniture shopping needs, and the experience was absolutely outstanding. What truly set John apart was his patience and dedication. He answered all my questions promptly, and never once pressured me into making a decision. This made my shopping experience more enjoyable. ⭐⭐⭐⭐⭐

Linda met my husband and I at the door with a friendly smile and great attitude. She helped us find the right dining set for us and made the experience fun and stress free.

We ordered a bed set two and a half months ago. When they brought the furniture, the bed itself was not on their truck. They rescheduled it a month later. Sent us numerous emails clarifying the delivery. Had a delivery time set up and waiting. A couple hours into that day we get a phone call from their customer service telling us that they were not going to deliver the bed. Because it had been discontinued!. Somehow no one in any of these deliveries could figure that out until it was time for the bed to actually arrive per their emails for the second time.. Went to the store, to go ahead and just request a refund for this bed. We agreed to instead of a refund accept a different bed with the headboard. When it arrived, it did not fit. I called them immediately before the guys even left the parking lot.. they were very upfront saying that corporate had to approve any refunds. . They knew what size mattress we had, it was in their paperwork when they sold us the second bed for delivery. They did not match up that the mattress would not fit the bed. There is approximately a 4-in gap between the top of the mattress in the bottom of the headboard. Making the wall behind it and the plugs in the wall very visible. Icalled within 5 minutes of this delivery and was told that they would have to research this. I said I did not want it researched I wanted them to come and get the furniture and I wanted to refund today or as soon as possible. I explained all of this sent them pictures and they insisted someone will call me. But nobody call me the last time either. I would suggest not purchasing from Ashley furniture store if you expect to get what you asked for what you paid for and what you were promised.

Mavic was very helpful. She directed us to the furniture we were interested in and made the purchase process seamless. We would recommend Ashley Furniture to our family & friends.

I loved the store, they have really cute things. Doreen helped me, she was very friendly and didn’t pressure me. I bought the dresser and the nightstands, and I love them! Plus, they came already assembled 🙌💜

Great furniture..Great customer service from saleman Scotty Olson. We have been shopping at Ashley for years..

Pleasant experience buying with Evan today. He was very knowledgeable on items we were interested in.

Tiffany was amazing! I’ve been in a couple of times looking for different items and she worked patiently with me and helped me find exactly what I wanted! Thank you Tiffany for helping me furnish my new home!

Mavic was wonderful to work with. She gave us space to look and make decisions but was close enough to find when I needed advice.

Excellent service by John Santiago. Very attentive and patient with our service. Awesome job

Tiffany was very helpful and a pleasant personality

Went and saw John Santiago and he remembered us from a month ago when we started looking for a new couch and loveseat. Took his time and went over our purchase options. We were in and out quickly and we are getting delivery in 5 days. Super happy with our experience with him.

Easy buying process, short shipping times, comfortable furniture. Thanks to Naba for the seamless transaction!

(Translated by Google) Excellent service, very friendly and respectful at all times. He made us feel very comfortable. (Original) Excelente servicio, muy amable y respetuoso en todo momento. Nos hizo sentir muy cómodos.

(Translated by Google) Excellent service John, thank you (Original) Excelente servicio john, gracias

I have bought several pieces of furniture at the store and have always been greeted at the door and always have an excellent sales person to assist and they’re all very knowledgeable and that goes a long way

Our sales rep, Mavic, was great to work with. Extremely helpful and patient. Gave us time to make selections and really worked with us with ideas and made suggestions and was genuinely interested in helpful and providing amazing service. The manager, Alexis, was also very pleasant and helpful and gave us great service. Will definitely repeat and come back.

Delton is super courteous, professional, and straight forward. Enjoyed working with him and will come back to see him.

Paulette was incredibly helpful.

Our sales representative was John and he was amazing. He greeted me and my wife once we walked in with a smile. He was very professional and took his time talking to us and was helpful when looking up the best options for us. Definitely beyond a five star experience.

THE WORST FURNITURE COMPANY IN THE COUNTRY! If I could leave 0 or negative stars I WOULD. Ikea has better quality. I was sold a completely defective mattress, the mattress foam on top has collapsed leading to SEVERE indentations in the mattress which make for TERRIBLE sleep. It's a hybrid mattress (springs on bottom, foam on top) and the foam has completely sunken in. I know that some sinking in is normal but these are 3-4 inch indents of where I sleep (and I'm only 140 pounds). I've purchased the "warranty" (which is a complete scam btw, NEVER BUY THE WARRANTY) and the salesperson LIED straight through their teeth when selling it to me saying anything and everything was covered, just call and explain and they will either repair, or replace an item, easy as that...WRONG! I contacted Ashley in June and explained what was going on with the mattress, I sent pictures of the indents. After being ignored for about a month, I finally got a call to schedule a technician to come and view the mattress. The technician was very polite, measured the indents on the mattress and CONFIRMED with me that these idents were NOT NORMAL behavior for a mattress and that it looked to be defective and that the foam top had collapsed. About a week later I get a message that we have a delivery coming. I'm so excited! The delivery shows up and they attempted to deliver ONE TWIN SIZE BOX SPRING (it's a king size mattress so we have 2 twin box springs) like what is replacing ONE HALF of our box spring going to do when the indents are all in the foam. I'm FURIOUS at this point. I refuse delivery, I contact Ashley immediately and explain what happened. They say they would look into it. I get no communications with them for about a week. Then I get a message saying a delivery is coming! THEY TRIED TO DELIVER THE SAME TWIN SIZE BOX SPRING. THIS WILL NOT FIX THE MATTRESS FOAM ON TOP OF THE MATTRESS! Not only will Ashley sell you COMPLETE JUNK, they will scam you into a warranty that does not actually work, and then they will make you go through hell when it comes to their customer service and getting something rectified. And they will do everything in their power to not actually help you and get the problem solved. Ashely should be embarrassed by their behavior. By being a family owned company, if I was the CEO I would be ASHAMED that this is how customers are being treated. I will NEVER BUY ANYTHING, from Ashley again, and I advise that you should not either. Terrible quality, and terrible service. All around a HORRIBLE company. Ashley - DO BETTER!

Doreen was Friendly and knowledgeable and very helpful with our many questions. The purchase was fast, easy and quick.

Good quality, prices and customer service.

MarVic made the process of buying furniture so easy. She was extremely helpful courteous and very professional. Loved her suggestions. Excited to receive it all!

Shopping at the Ashley store in Wesley Chapel was a pleasant experience & staff was helpful & friendly.

Went into the store today looking for a Queen sofa sleeper. Immediately helped and found just what we wanted. Great price too!

Very professional and courageous

Went into Ashley at the Wesley Chapel store to look for a couch and bedroom set for my grandson, and was met by Nava who was great and she directed us to John who help us complete our purchase. He was amazing. Very patient and showed us multiple options of sectionals to ensure we got the best one. Would definitely return for future purchases and will ask for him. Thanks for having such amazing people working in your store.

Tiffany was great to work with. We will definitely be back and requesting to work with her again!

Friendly without being pushy quite knowledgeable

Very good show room

The store looked beautiful and was well laid out. Nichelle provided outstanding service. She listened to our needs, was incredibly friendly and has us in/out in no time. Overall, a great experience!

Great professional service.

Hi , we were really satisfied with the service provided and the attentive of our salesperson Naba, she was awesome and so helpful. Thank you Naba.

Salesperson was very knowledgeable and the selection is great

9/8/23 I visited the Ashley Furniture store and calmly voiced my dissatisfaction with the young ladies in Customer Service. I was told that their store cannot authorize an exchange of merchandise. When I asked who could authorize an exchange I was told that it came “from higher up” because they were a corporate store. I was told I have to wait until another technician comes and makes the corrections to my furniture before I can take further action. THINK TWICE BEFORE SHOPPING HERE. 9/6/23 Update. Jim, the technician just left after agreeing there is a problem with the arms on the loveseats and the slice in the fabric. His solution is to order a new bottom panel where the fabric is sliced( let’s hope the dye lots on the fabric are similar) and when they come to replace that panel they can stuff something up into the arms to cover the cardboard and hopefully stop the crunching whenever you lean on it. We paid over $3700 for a new sectional. That was a lot of money to us. So now we’ve paid over $3700 for a damaged sectional and I’m supposed to be satisfied. I’m not! The only thing that would satisfy me is a direct exchange. Well, it’s Friday and there has been no contact about resolving the problem. UPDATE: After delivery, I discovered a slice in the fabric on my new sectional and the arms on the loveseats make awful cracking noises and collapse downwards when pushed on slightly. I went into the store customer service desk and uploaded the videos and pictures of the problems and started the process to see “ if there was anything they could do to remedy the problems”. I was told that if I did not hear back by today to call her at the store. I heard nothing so I called. NOW I get to wait until Friday to see if I hear anything. I don’t know if it’s because we’re old or they think we’re stupid but I feel very dissatisfied. Change my four star review to one. 10/24/23 After three attempts to exchange the defective loveseats with defective loveseats. I said Enough! I asked for compensation and was told I’d hear with 72 hours. I called gain was told I’d hear with 48 hours. Called back today after4 days and was told they decided my claim was without merit and no compensation would be offered. At one time I considered Ashley furniture a quality company with quality products. They sell second rate furniture at premium prices and have no interest in retaining customers.

Doreen was Amazing!!

Mavic is truly a gem and makes the shopping process fun and pressure free. Melanie is a fabulous manager as well. They have very good teamwork there and it’s apparent.

Run!!!!! This place is a joke. If your furniture arrives damaged you’re pretty much screwed they will give you the run around!!! Save your time and money and go elsewhere.🥵🥵🥵

The experience was good, mostly because Linda, my sales lady, was so much fun. She was so patient and eager to find what I was looking for. Only bad experience was trying to pay. Had to find a machine that worked. That did put a damper on the whole thing. But otherwise, I was very happy with the experience. The staff were all very helpful. Nice to see smiles.

Great service finding what I needed at the store. I was able to get it delivered on the date I wanted. I would recommend this store.

Evan was wonderful to work with! He is extremely knowledgeable and attentive and truly cares for the customer. Thank you, Evan!

(Translated by Google) I visited the store several weeks ago, John Santiago treated me with excellent service, 100% recommended, I will return. (Original) Visite la tienda hace varias semanas, John Santiago me atendió con un excelente servicio, 100% recomendado voy a volver.

Today we were shopping for a bed and had the good fortune to meet Evan as we entered the Ashley store. Turns out Evan is a certified sleep specialist. Over the next hour, he gave us a thorough tour of the different types of beds keeping in mind that 1 of us is a side sleeper while the other is a back sleeper. We feel that his ability to listen and hear what we were saying helped us to have confidence in not only his input but in our mattress selection. No pushy salesperson here. We enjoyed the time with Evan. He has a fun sense of humor too. Highly recommend 👌

Mavic was wonderful and we love our new furniture

This place is a scam with their offers !!! I purchased around 4500$ worth of furniture in April 2022 basing on offer of 10% cash back & I never recieved cash back . I visited around 6 times to store asking on cash back but they never helped me & instead insisted to reach out to gift card provider company. I purchased the furniture from Ashley not the gift card provider company , Ashley should be responsible in accommodating the cash back . Literally gaveup on them & the employee whoever dealed me purchase the Furniture was literally inexperienced and messed up whole thing . Ashley store never took responsible of it . I felt being scammed by these people . Never & ever gonna suggest this place to someone.

Quick, easy experience, so appreciative of the advice given in making selections. Kudos also to the manager who assisted.

Knowledgeable, sales representative, with price flexibility.

Nichelle Fincham is so awesome it's no wonder everyone around her loves her! She gave me the options for what I was looking for and then let me shop around and gave me the space I needed. After deciding then changing my mind until I found what I absolutely had to have, she went with my flow. Then her expertise in color choices and design helped me to see what I was purchasing and what went where. (I brought pics of my layout) Ashley has incredible deals great choices and wonderful people working there. Everyone was friendly. Shout out to Jo-el. The Wesley Chapel store!!!!!

My salesperson Ashley was very friendly & helpful. She helped me pick the perfect couch for our new home. Would definitely shop here again & work with Ashley. Thank you!

I recently purchased a few items from Ashley. The sales process was somewhat awkward but straight forward. However, one of the items I purchased would not be available for delivery for a few weeks, which at the time was fine. I ended up finding something similar that was available right away from another store therefore I called to cancel this part of my order with Ashley. I attempted to reach the store but was unable to get anyone to answer and was then transferred to the customer service call center. They were able to cancel the order but said I would get information from the store on my refund. That didn’t happen. I have been trying to get a hold of the location for a week with no luck. They don’t even answer for the customer service team when they try. The only option is to drive there (which for me is over an hour). If you live far, don’t purchase from here.

Very refreshing to have excellent customer service. Pricing was extremely competitive.

We had a great & positive experience today at Ashley with John Santiago. He was very nice, explained everything clearly & gave us time to look around without following us the whole time. We got the sofa 🛋 that we liked... Gracias John S.😃 Fam. Erazo Diaz [Spring Hill]

Mavic was our salesperson and she was absolutely incredible. We almost left the store thinking that our approval didn’t go through. She quickly found us before we left and her and Melanie helped us secure more than what we needed to purchase the furniture we had our hearts set on. Will be back to purchase our patio furniture! Thank you so much 😊

John was super helpful and helped answer all of our questions and made it easy for us to purchase our bedroom set!

We had a good experience at Ashley Furniture and we sis not feel pressured to buy. We have tears of purchasing from Ashley Furniture and the products are always good.

Shannon was very helpful and answered all of our questions. Ask for Shannon when you go. She'll take great care of you.

Mavic was very wonderful . She was very helpful and made my process very smooth and less stressful.

Linda is a great asset for Ashley HomeStore! She's fun to work with and isn't pushy at all. Great prices and I just bought an entire home of new furnishings. Can't wait to see them in my new home!

Great experience

I purchase my bedroom set about a few months back and the customer service I received from my salesman was phenomenal, he understood what I wanted, the details of colors the style. Everything, Thank you John for all your help.

Had a very nice time at The Ashley Refresh Event in Wesley Chapel. Everyone was very welcoming. There was meant giveaways including a gift bag with Yeti cooler amongst other goodies. They also had drinks, a food truck, mini donuts, and popsicles. I especially enjoyed the activities including the candle making and diy facial making. Thank you for a nice event!

John Santiago was very attentive and knowledgeable first time buying from Ashley definitely will be back soon.

Mavic has been assisting us for nearly 10 years! We look for her every time we need a new piece of furniture. She is so helpful and accommodating and has become like family. Shopping at Ashley is always such a pleasure with Mavic!

We worked with Mavic Victoria and she was absolutely fantastic. Very excited about our sofa and loveseat purchase! Highly recommend asking for her.

Everyone here is the best! I’m here a lot and every visit the people are super helpful and always give me the best service!

Ashley was good, Linda IS great!!!! We worked with Linda to find a great-priced replacement for our living room sectional. Her hustle, outgoing personality, attention to detail & care for us during this experience was stellar. 👉 We would buy from her again in a heartbeat.

Colton is a great salesman- very knowledgeable of the product and very charming young man-

Our sales associate Colton Petway was so helpful and worked with us. We will always ask for him as a returning customer

As a previous Ashley customer, I can say this location really is the best! Ashley was so friendly and inviting as soon as I entered the store. She helped me to pick out my new living room set and was so knowledgeable and attentive through out the process. It was great chatting with Ashley, she was so personable and not pushy at all like how some sale associates can be at other furniture stores. I will be returning to this location for sure next time I’m looking to purchase new furniture.

We had a very pleasant experience! Our sales person, Linda, was amazing and helped us out greatly! We really appreciated her feedback on the items we were purchasing from start to finish!

John was amazing at Ashley. This is my second time buying from him and he is always attentive and helpful! He never left our side.

John Santiago was very professional, answered all my questions. Executed great customer service. Will definitely be returning.

The sales woman was very rude from the moment we walked in and showed things completely opposite of what we asked for.

Store has all models in display and the staff are friendly to explain all details.

Evan was great at giving us space and time! But also was wonderful with jumping right back in with helping us find the exact type of couch without having to browse the whole store. Honestly best 1 hr experience with shopping for a couch. Lots of amazing deals right now and Evan was able to inform us on all coverages warranty and delivery.

Josiah was amazing!!!! He really went above and beyond with helping us find the perfect couch! We will be a return customer for sure!!! Thank you for everything and if you ever need any furniture go see Josiah!

If you buy furniture from here ask for Mavic she’s Is the best I buy all my furniture from her

The sales representative Evan did an amazing job today selling a bedroom set today. Friendly, and accurate.

Mavic is an exceptional and professional sales associate. She made me feel very comfortable in choosing my items. I’m very pleased in her handling my Ashley account.

(Translated by Google) Well, my wife finally made up her mind and bought our bedroom set, but thanks to the support that John Santiago gave us, this young man really knows his work and the products they offer there, his kindness and attention and his way of explaining everything was fantastic Thanks John, we'll be back soon for some other piece and of course we'll look for you, thanks (Original) Bueno al fin mi esposa se decidió y compró nuestro juego de dormitorio, pero gracias al apoyo que nos brindó John Santiago de verdad este joven conoce su trabajo y los productos que allí ofrecen, su amabilidad y su atención y su manera de explicar todo fue fantástico, gracias John próximamente regresaremos por alguna otra pieza y lógicamente te buscaremos, gracias

John Santiago best one in the store I’m sure he will help you on what your looking for !!!!!!

Colton petway was extremely helpful and a pleasure to deal with.

My experience at Ashley Store was amazing. Austin Sherwood and the Ashley team are extremely friendly and knowledgeable on interior design for an affordable price. I will not hesitate to return for my future furniture needs.

Great service

PAULETTE WAS VERY HELPFUL WITH OUR PURCHASE AND EXPLAINED EVERYTHING ABOUT THE BED AND MATTRESS WE PURCHASED. VERY SATISFIED.

Lied about policy, got our couch from them, paid for protection plan and got told couch cleanings were included. Set up an appointment waited over 2 months for that appointment, the guy had to reschedule just to find out they won’t clean the couch.

The service was great 👍

Linda was an amazing saleswoman! She was great with our kids, made us all laugh, as well as helping us get a great deal and find the perfect couch for us! Will be back to see her for any furniture in the future!

The delivery service for Ashley’s is TERRIBLE. Very rude, very reckless, and very inconsiderate. Never will be purchasing from this store again. I do not recommend Ashley’s furnishing store for anyone who would like their furniture to be delivered “in one piece”.

Doreen Brown spent an exceptional amount of time with us and was very knowledgeable about the products. The tempur-Pedic mattress is the bomb!