Ashley HomeStore Wesley Chapel, FL 33543

Please do yourself a favor and shop at another furniture store. Not only do they have terrible customer service but the quality of their product is not nearly worth the amount of money you will pay. This is the WORST experience I have ever had dealing with furniture not only have I spent five months trying to get a simple replacement part, but no one at this store has any respect for the customer. They are rude, dismissive, and completely unreliable. I would NEVER recommend for anyone to waste their time and money on this company.

My husband and I were searching for a reclining sofa for our family room and were at this store today. I have to say that the salesman that helped us was totally professional and astute, as well as being an all round nice person to deal with. I don't know his last name, but his first name was Basil. We found the quality of the furniture to be excellent and will be back to make a purchase.

To start, I am very easy going and very easy to deal with however if I pay for something I expect to get something in return. My wife and I spend $2500 on living room couch and lounge and after only 11 months the "faux" leather started to crack. My big issue is that we spent a couple hundred dollars on the REPLACEMENT/WARRANTY plan and after calling Guardsman we were told that because we didn't report the issue within 3 days of it happening that there is nothing they could do. Luckily we were still under the factory 12 month warrantee and were able to get it replaced. Shortly after we had an issue with an end table but were now outside of 12 months but within our 5 year "extended warranty" plan. Once again we called and were told that it wasn't covered for whatever reason. IF YOU BUY HERE SAVE YOURSELF SOME $$ AND DON'T BUY THE EXTENDED WARRANTY. THEY WILL FIND A WAY OUT OF COVERING YOUR FURNITURE. Also, good looking furniture however very cheap and falls apart. This was our 2nd Ashley purchase and I vow to never buy there again...you will have to replace very 2-3 years in my opinion.

The furniture here is crap. We bought a living room set and shortly after a queen bed. Our mechanical reclining couch was delivered broken and had to be fixed. Both end tables were scratched/dinged and had to be replaced. A year later, the recliner chair broke and we barely even used it! The faux leather tears very easily. I was told it's stronger than real leather, but it's not. Then our bed fell apart after only 2 years of using it. What a waste of money. It's not a savings if you have to go and buy new furniture in 2 years. Lesson learned.

They are very pushy, but the manager gave us a discount on the warranty, which was very nice!

Great experience and fast delivery - thanks

Paulette was very knowledge and extremely helpful in our search for furniture and a mattresses. She made the process easy and seamless. She was very pleasant sale rep and would definitely go back to that store location to utilize her helpfulness in our next furniture purchase.

I must say so far my experience with ashleys furniture has been a great one. Eliud Castro was the sales person helping me and my family and he was very helpful, patient and made sure me and my family were well taken car of. When dealing with Eliud he made me feel like we were family. He will definitely be someone I recommend to anyone who is looking to shop for furniture. Thanks Eliud my new home would be empty if it wasnt for you, you are are awesome!! - Karina Almirola

I must say so far my experience with ashleys furniture has been a great one. Eliud Castro was the sales person helping me and my family and he was very helpful, patient and made sure me and my family were well taken car of. When dealing with Eliud he made me feel like we were family. He will definitely be someone I recommend to anyone who is looking to shop for furniture. Thanks Eliud my new home would be empty if it wasnt for you, you are are awesome!! - Karina Almirola

Received my sofa table and it looks great in our hallway. Great product. Delivery was on time and the sales representative was very helpful. Thank you

Received my sofa table and it looks great in our hallway. Great product. Delivery was on time and the sales representative was very helpful. Thank you

Salesman was very very helpful waited on us hand and foot because we kept changing our mind we love Ashley Furniture

Rodney and Michael delivered our furniture yesterday and took great care to ensure no damage was done to our new furniture or existing wood floors . They were very professional and courteous beyond anything I have experienced from any other company. I would recommend Ashley Furniture and they're staff to members of my family and friends. Over all just so happy with everything. Thanks again to Rodney and Michael!

To be honest Victoria is a nice sales person and understands the need of the customer. But the Delivery/Customer Care sucks. I purchased a sofa chaise during Black Friday 11/27. It was supposed to be delivered on 12/13. But the delivery guys showed up and didn't even care to call. It was rescheduled for next week 12/20. These guys didn't show up and when I spent the 4 hours waiting for them on a weekend, I was told that they don't have item in the stock. Again it was scheduled for 12/27 and this time after waiting for 4 hours, I was told that the delivery guys forgot to put the item in the truck. Finally after much struggle they delivered it. Fortunately the story doesn't end here. They delivered the item with missing parts. I have to wait 5 days to get the missing part shipped through UPS. Now I am still waiting for them to come and fix the missing Part. I will not recommend these guys based on my experience. Good Luck if you are dealing with them.

The chairs are beautiful and are very comfortable but they had a nasty odor for about 4 days. I guess perhaps they had been in storage or something. at any rate, they have finally aired out and we love them.

The sales staff was friendly and helped my wife and I pick out furniture, we bought a 3 piece living room set on the 27th of November. We were told in store that we would have to push back the delivery date to 19th of December in order to get all pieces at the same time (No problem). Well on the 19th the delivery guys show up with no sofa. The store never called me to tell me that the sofa that I purchased will not be delivered (so now I don't have a sofa to sit on because i got rid of my old one expecting my new one to arrive). They then called to tell me that my sofa will not be delivered until the 4th of January. Got a call on the 4th of January telling me that the sofa will be delayed AGAIN this time not until the 15th of January or possibly not until February.

Our sales rep Victoria was both helpful and patient as we made our furniture selection. The delivery set up method via text and phone were suitable and convenient. The delivery personnel were prompt, expedient, and polite. Thanks Ashley Furniture Wesley Chapel for a positive experience.

Worked with Matt, definitely an asset to the store! Being in sales myself, it's always refreshing to work with someone that understands the "do not be overbearing" approach. Matt understands his product and takes the time to clearly explain the perks and benefits of Ashley's line of furniture. I have previously shopped the Ashley Store in Kissimmee, FL. My boyfriend and I were dressed casually on our day off and literally pre-qualified off of appearance and were completely ignored by their staff. At the Wesley Chapel store, regardless of our casual dress, Matt treated us like stars. I was thoroughly impressed. If you are in the market for quality furniture at affordable pricing, see Matt, get 5 star treatment at 3 star pricing!!! THANK YOU for a refreshing furniture shopping experience!

AARON IS AWESOME!!!!!! The store is huge and a big selection, but we didn't have to go up and down isles to find what we wanted. Aaron had our perfect sofa pegged in 6 questions and 5 sofas. We spent less time buying a sofa here then we spent looking up and down isles at other stores. He is also awesome cause he was not pushy, polite, and funny as heck! I think my wife and I had the best time buying anything ever because Aaron made us laugh every step of the way. The dude rocks, ask for him and be prepared to leave with a smile!

Not sure where the negative reviews are coming from. Deal with this location regularly. From the sale through delivery and setup they couldn't do a better job. They have never given me a reason not to return.

We recently purchased a few items (lamps and a bed comforter set) from Ashley furniture and were extremely pleased with the Sales person. Also the lamps had to be delivered to our home. We were kept informed of the delivery and tracking info and everything went smoothly.

Matt Van Steenwyk is the Man!!! He greeted me at the door with a smile and immediately started helping me perfect my vision for my open concept Living room/Dinning room and Kitchen. I hit him with a complicated design idea "Indiana Jones's study meets travel meets quirky awesomeness" and he showed me to all of the furniture and décor that blended perfect with what I had in my mind, and in many ways was even better. He is one of the most knowledgeable, professional and coolest salesmen I have ever talked to (normally I hate them). We got A LOT of stuff but he got us a great package deal. This is the place to go for furniture and Matt is the Man to see!