Ashley HomeStore Wesley Chapel, FL

I love Ashley's. They always have what I am looking for---- and more. I can walk in for a chair, and walk out with a new room to go with it. They have great stuff.

Wesley Chapel store should get a zero for customer service. Received damaged furniture twice and asked to speak to a manager four times. No answer and no call backs. Run as fast as you can from this store, a lot of better options for furniture stores out there.

Absolutely worst customer service I have ever dealt with don’t waste your money

I recently moved to Florida and decided to go to Ashley Furniture for some of my furniture needs. On July 2, 2019 we bought a dining table with bench and four chairs, four barstools, and bedroom furniture. We paid cash! We spent $3000.00 We were given a delivery date of July 10th for bedroom furniture and barstools, and July 21st for the dining table, bench and chairs. We received the furniture on time, however, on July 13th one of my barstools just spontaneously came apart. I tried to call the salesman as I only had it 3 days, but I was directed to customer service. After holding for 25 minutes, I was finally told that, No, I couldn’t get a new replacement, but they would order the hardware kit to be shipped to me and instructed to call back when it arrived to have a service tech repair. I was told it would take 10 days for the kit to arrive. On the 21st, I received the table which had scratches on the legs and some kind of shiny spots on the top, and two of the upholstered chairs had runs and loose thread hanging. I was immediately sent to customer service...Again... I waited for about 20 minutes on hold and they scheduled a tech to come on August 1st. The tech arrived, he was misinformed of the actual problem and he used steel wool on the table top to try to remove the shiny spots. This actually scratched the finish. My husband then told him that we were NOT pleased with his “fix” and he spoke with customer service at that time as well, although the rep didn’t have the ability to resolve the issue and asked to speak to the tech. The tech was able to repair both chairs, and he filed his report with the note for customer service to contact the customer to resolve the table issues. He instructed us not to reach back out to customer service and to wait for them to call us. I also explained to the tech, my problem with the barstool and he suggested I call customer service about that. So, I called customer service...AGAIN... on hold 25 minutes and then told that my parts should arrive by August 5th and call back to schedule tech once they arrive. I called back on August 5th again... on hold 15 minutes and was given August 17th as the first available date for technician to come. As of today, August 14, we still have NOT heard anything from Ashley regarding our table. I’m not sure what to do at this point. I am obviously beyond frustrated with this company. I would NEVER BUY ANYTHING FROM THEM if I were you. And I will NEVER buy from them again!

Great service quick and easy lol even got a piece of cake :) thank you

Just purchased my first real furniture set. I had been to other stores but the customer service and quality for the price at Ashley furniture exceeded all others I had gone to. Mavic was our sales associate. She was not only funny and sociable but also very professional and knowledgeable. Update: Today I received a call from the bank they financed the furniture through and told me I was going to be getting my CREDIT CARD in the mail shortly. First I told them my mom was going to pay in full over the phone but they stated she could not do it over the phone. She lives out of state so I had to finance. I was approved for more than it cost but I did not agree to purchase anything over what I had. I only agreed to finance for that certain amount and was not told this was also for a credit card. I have never had a credit card before and did not want one now. Just beware when financing they are doing this as well. This may be good for others but I do not see it as good. It was not disclosed. I feel like I was tricked because I had the money but they didn’t want to let me have that option. I assume the store makes money when they do the financing. The customer service and experience was still good and i would still recommend but they really should disclose this information.

Please dont shop at the Clearwater location. They are liers and especially the manager Zack is very dishonest and could careless about you after they get your money. When I paid for it on June 18th and still have damaged and half delivered furniture. They are totally PATHETIC.

Big, well lit location with plenty of items on display and outside parking is great.

Mavic helped make the stressful furniture buying easy and fun. She was one of the best sales person I have ever had when furnishing a home (we flip and redo houses so this is huge for us). The quality of the furniture is amazing and you get a bang for your buck at Ashley. Will be returning in the future.

Just looking

I paid alot for the furniture,the bedroom electric bed, I mean alot.beds are ok, the whole livingroom suite is very uncomfortable , tables and table ends are ok, it sucks I can't sit in my livingroom and enjoy it

Diego was very nice and polite. Thanks

Furniture is poor quality wears out fast

Scotty was a personable salesman. Would recommend you ask for him if you live in the Wesley Chapel area in Florida

Cheap junk.

Buying from this store seemed great, delivery of our items was a nightmare!! Be aware, they have the worst delivery people available, don’t know a thing about putting furniture together, damaged ours. They rushed because they were behind on deliveries, breaking it. Make sure to check every inch, or you’re stuck with it for signing for it.

Was great experience. Scot was very helpful in helping me choose what I came for. Thanks.