Ashley HomeStore Wesley Chapel, FL 33543

Good prices, nice furniture. Sales person was pushy, uninformed, and kept trying to up-sell me on so much that I almost walked out and went some where else to buy.

This is the worst customer service I have ever had. We just moved into a new house. We ordered a dining room set-- we waited three weeks until delivery. When it was delivered there is a scuff on the table and one chair out of 7 was broken. We called and complained they said they would send chair legs and have a technician come out on 9/20. 9/20 came and no technician or legs, we called again, they said a tech would be out 9/22-- they never showed up and when we called to ask where they were or the chair legs they said they were on back order and never had a technician scheduled. Its been two and a half weeks since our set was delivered. In the meantime, we ordered a bunkbed for our daughters. They waited an extra two weeks for it but when it arrived we opened the box and there is a crack and dings on the headboard. We were also sent the incorrect slats. My husband called customer service in which we were told they would order new slats and a headboard but no delivery date. I, thinking I may be able to get a better answer called customer service, I was told the best way to handle both were to return it at the store for the same thing or exchange for equal value. So I went to the store today, the second I arrived I was told right away that they do not accept exchanges nor returns... Without hearing me out they repeated it about 5 times. I as calmly as I could explained that I wasn't there because I felt like getting new stuff but literally have furniture that came broken and is laying on the floor for two weeks and still have no solution. They just kept repeating their no return/ exchange policy. They will have someone come out in two weeks to look at the broken furniture then let us know a solution. I called corporate and got the same response. We have one person stading at the dining room table and two girls sleeping on the floor. Not one customer service rep. said, " sorry" or "I understand"

Thank you to Lana for all your help. I couldn’t ask for a better person to help us with our furniture selection.

POOR DELIVER EXPERIENCE. My furniture were delivered today, with one staff having his mask covering his chin, and another (driver ) wearing no mask. This is UNACCEPTABLE to enter into someone's house without wearing mask. Trump does not live in my house. On next delivery I will have to turn them away if they wont have mask on.

Ordered a mattress on Aug 6th and just canceled my order today(September 20th). They delayed my delivery date four times. I went in today to finally pick up my pillows and was informed yet again that my delivery is going to be pushed back another week. You would think spending $3000 at a store would include a seamless process of service. That’s not the case with this store. They also kept trying to get me to “upgrade” my mattress(spend more money), suggesting I would receive it faster if I were to do so. I do not recommend taking your business here.

Ozz was very helpful and explained everything well

Don’t buy ANYTHING from Ashley. CROOKS. Took our payment, delivered all damaged furniture. Tried to cover it up, rude rude rude. We denied delivery. Multiple people calling from the customer service center, the Wesley Chapel location and now we are being told it may take up to a MONTH for our refund?? We don’t even have the furniture!

Very nice and very helpful.

Beautiful store with an excellent selection. John Reyes was so helpful when I had to furnish my new home. If you ever need a mattress or furniture you should ask for him.

Great selection, great prices and great customer service!!!

Great furniture, great prices, great customer service!!

This furniture store has a great selection of furniture that was able to suit my taste and my girlfriends as well. It is fascinating how well the furniture blends with my contemporary style and my girlfriends rustic style. There is truly something for everyone here. Great service as well, would definitely visit again but I bought all my furniture there already!

The store has a wide variety of furniture for display and sales people are always knowledgeable and helpful. Scotty was awesome and we were able to pick items for multiple rooms within the same store. Only drawback is with COVID delivery dates are pushed out 6 or more weeks 😩. Not firm when I am excited to get the new pieces into the new home.

You all are AWESOME! Thank You

I had a great experience because of the sales team I work with (Marsha and Diane) and the Store Manager was super helpful and supportive. I walked in to look again but because of the support, walked about with great furniture at great prices.

Nichelle was great answering all our questions. She went above and beyond to help us with exactly what we needed with the right financial info. Beautiful furniture!

RENE AND MICHAEL DID A PROFESSIONAL OUTSTANDING JOB

DO NOT PURCHASE ANYTHING FROM THEM! If you are expecting the delivery times they give you, don't believe it. I ordered a sofa and love seat on July 2, it is now Sept. 11 and they are now again cancelling my delivery date for this weekend. My first delivery date I was given was July 31st. I took the day off of work ( costing me a days pay) and when I didn't hear anything the day before, I called only to find out that no one took the time to notify me that my items hadn't even been received by the warehouse. So now here I am this morning calling them again regarding my delivery only to find out one of my items is still not there. I have been patient due to covid but I think coming up on 11 weeks is a little much especially when you get the run around and no real answers. I can't comprehend why they are still selling when they can't deliver what they've already sold. So if your expecting items for the holidays go elsewhere!

I purchased a sectional couch in Dec of 2018, the electric recline failed around December of 2019, I contacted Ashley and was given the warranty support company of GBS. When the recline failed there was smoke and sparks and smell of electrical burning, the guard on the drive motor that protects the wires from getting tangled in the drive screw had failed and the wires were cut and burned off. On Jan 2nd of 2020 I reported the problem 9 months later I’m still waiting. Ashley did send a part to repair the problem in June but when the technician from GBS Enterprises opened the box it too was damaged and he couldn’t install it. I just spoke with GBS 9-10-20 and they say I should have my part within 21 Days, I guess I will see. Please beware of Ashley furniture and there handling of repairs.

Beautiful furniture and accessories. We found just what we were looking for!

This was my first time at this location. Sales Associate Berto was amazing. He was very helpful and thorough with our mattress purchase. Really simplified the sales process for my husband and I. We got a great deal! I will definitely be purchasing with him again!