Ashley Store West Palm Beach, FL

Harley was dedicated and portrayed excellent customer service. He went above and beyond. He had a lot of patience and made our shopping easier

We had a great experience today with Jenni. Picked exactly what we wanted, Jenni answered all of our questions and spent time attending to our asks and needs. She was very polite and helpful. We felt comfortable making a purchase and will return when we need additional items.

Loved the experience. Jose Reyes is very efficient and professional. Thank you

Professional Customer Services From Miss Alena Morris.

We had Jose Reyes as our sales representative at Ashley Furniture and we were very pleased! He was more than willing to help us find what we were looking for plus give us additional ideas for like items. He gave us his card and we ended up placing an order with him over the phone (he gave us instructions how to access the Ashley Portal so no financial info was exchanged over the phone). He made everything work out so smooth- I never knew ordering furniture could be so easy! Jose is such a great person to work with; he was so kind, caring, respectful, and helpful. We highly recommend him if you are looking to buy furniture!

Sandra was great.

Jose Reyes is an excellent sales representative. He was friendly, patient, knowledgeable. He checked in periodically without seeming overbearing, while allowing me to ponder and "sit" with the furniture.

I purchased a bed from Ashley Furniture Online along with a warranty, thinking it would provide peace of mind. Unfortunately, it’s been nothing but a nightmare. The bed broke after a short period of use, and while the warranty claim was approved for a replacement, I’ve been stuck with a broken bed for months now. Customer service has been frustrating at best—no one seems to know what’s going on or how to follow through. I’ve been bounced around between departments with no real answers or timeline for resolution. It’s clear there’s a serious lack of organization and accountability within this company. I expected much better quality and support for the money spent. I would not recommend this company to anyone. Save yourself the stress and shop elsewhere.

I had a great experience at Ashley Furniture on Palm Beach Lakes. Jose was extremely helpful and kind—he made sure we had everything we needed and went above and beyond to assist us. His customer service was outstanding! I highly recommend this store. 10/10!

Love this gorgeous new headboard! Adds elegance to our bedroom. The whole purchase process with our salesman Allan to the delivery with the guys who put everything together was A+. Many thanks, Claudia and Tony

Sandra Alvarez was amazing! Thank you for being patient with me and helping me pick out my bedroom set!

i am an interior designer and when trying to select furniture for our clubhouse renovation or other project and be on a budget, absolutely I look at Ashley and City Furniture. Both stores have amazing products and quality of goods for very reasonable pricing. And my go to guy is Andre Baird in the West Palm Beach store... Best customer service of any retail home furnishing store, in West Palm Beach. Ask for Andre

Excellent

Great service In and out and ordered with ease

Good service Thanh you Andre Baird

Gene knew the store well. Took time to show us different fabric and colors for the couch. Allowed us to make the choice without pushing us.

Our salesperson was Jenni, and she was knowledgeable and helped us to find the perfect bedroom set for our new home

Store doesn't meet expectations - by a long shot. This store sold and delivered broken pieces and then takes an enormous time and confusing process to remedy the situation (which hasn't been remedied). In South Florida, Ashley is owned by City Furniture, who has had similar delivery issues in the past. They are confrontational, do things their own way with no consideration for the customer, and feel that if you don't live under their rules then you don't deserve to have the quality you paid for. Robert Falnanga was the salesman. If it's not bad enough that they won't deliver (using their automated system as an excuse), they can't (won't) locate the furniture that was supposed to be delivered to me as a replacement and have likely sold it to someone else. Ashley continues to call me, harrass me with excuses about their automated system (which they control) and offer me bait-and-switch exchanges, more delays, and hostility. Their employees feel that the customer should inherently 'just know' how Ashley works and accept it without complaint. Stay away from City Furniture and Ashley.

(Translated by Google) They served me very well, but now I have tried to contact them and they simply do not answer, and they also did not send me the email of my purchase or how I can know how my order is going because I have no way to search for it. (Original) Me atendieron muy bien pero ahora he tratado de comunicarme con ellos y simplemente no contestan, y tampoco me mandaron el mail de mi compra o puedo saber cómo va mi pedido porque no tengo como buscarlo

The whole experience was great and amazing helped me through everything I wanted and needed.

My wife and I had an amazing experience shopping at Ashley Furniture.

Shopping for a new bed for my son, i found exactly what we needed thanks to Elisa’s help. She made the process extremely easy even though we had some very specific criteria

The best option for your home, the service is excellent...!!!

My overall experience engaging with City Furnature personnel has been outstanding. From floor sales folks (Andre), to schedulers, to the delivery team, has been excellent. I'll be back for future needs, for sure. 🙏🙏🙏

Great service by Diego Rodriguez Quality furniture and easy purchase in and out in less than an hour

Mr. Raymond Kidd, the sales associate, who assisted me was very professional and helpful. He listened to my needs and helped me to find the right pieces of furniture that fit my needs.

Robert was the best help and wasn’t too pushy or up your butt the whole time your browsing. He’s very knowledgeable and very personable . He made the whole process easy from the beginning to the end !

Perfect product for my needs and great price Sales person was super

This is a great store

Salesman Robert was great, patient, knowledgeable, and helpful. Found what we wanted and paid less than we expected.

Had just what I was looking for Great service!

This place was amazing in terms of variety, quality and value. Robert did a great job showing us exactly what we wanted and gave us a great experience. Before you overspend elsewhere, definitely compare Ashley against any “high-end” showroom.

(Translated by Google) Excellent (Original) Excelente

🥰🥰🥰🥰🥰 very nice and good 😊

West Palm Beach, Florida Rosa was an Amazing sales representative. Chris the general manager of the West Palm Beach store in Florida went Above and beyond to make our purchase experience easy. with us We want to thank you both for a wonderful experience. Dale and Elizabeth Closi

Great experience shopping here. Sandra was very knowledgeable and patient w/ helping me & my husband choose several different pieces of furniture.

Furniture sales people were great Linking the mattress and bed together as one order not so good but they eventually got it done

Good service and Professional attitude towards customers. Many products to choose from and quality seems good also. The only thing I wish they could do better is to give better pricing or discount to customers..

Keisha was super friendly. I previously purchased a dinette set from Ashley’s and I’ve had it for years. Just purchased a bedroom set and I can’t wait until it arrives. Thanks for a positive experience.

Rosa Sandoval was amazing! Great help and conversation! Made my day!

Andre was very kind and patient with us even though it was getting close to closing time Andre made us feel unrushed and was happy to help us find what we needed. Thanks

Winny, our sales person was very nice, knowledgeable, and helpful. Her manager was also very helpful and saved us money. All in all, it was a pleasurable experience.

Our salesman Harley was very helpful!

Our sales lady, Jenny was very helpful and knowledgeable. She helped direct us to the new bed frame we purchased with ease. Very knowledgeable of products, purchase process was smooth and comfortable.

Normally I don't post reviews but it has to be done for this particular location. Called on the phone several times but no answer, when I reached them they said my specific sales associate (Manuel Cuevas) was the only one who could help but no respond for 2 days. Then the next day, I called to complain to a manager about this so the person on the phone (Diego Rodriguez) was magically able to help me. But they made many mistakes on the invoice so they have to refund me for their mistake, said the refund cannot take place on that day. The next day, the refund is not shown on my card, so I called again and asked for a manager (which they do not give) and asked for the refund and magically everything was fixed. Everyone who works there seems to only care if you ask for the manager. Just, don't waste your money on expensive items when they only care about the commission.

Knowledgeable salesman in Robert Falnga. An easy purchase.

Francis was terrific. Knowledgeable, helpful and low pressure. Purchased a sectional.

Tony and Jordan were wonderful Prompt, courteous, knowledgeable and well mannered Great experience

Sandra was phenomenal! She was personable, caring, and so helpful!

We were helped out by Sandra and she was wonderful!

Jenni was very knowledgeable about mattresses and patient as ai tried them all out. The selection between Ashley & City Furniture was large. The paperwork process took a little longer than optimal after spending a good deal of time looking at beds but I guess that is to be expected.

Very helpful, unpressurized shopping experience.

Great experience shopping at Ashley’s. Rosa, the sales person who took care of us had a lot of knowledge on the inventory of the furniture and quickly took us where we needed to go. They have financing and we left very happy. The delivery and set up men were very polite and personable, called to let me know they were on their way and showed up on time, had my dining table and chairs set up fast and cleaned up after themselves, will definitely be going back.

Great employees, clean store & beautiful furniture

Elisa Longo made my shopping for furniture a very nice experience. Alan was very helpful also.

We walked around Ashley and City Furniture and found the perfect table and chairs. This will be delivered on Friday.

I recently purchased a sofa from Ashley Furniture Store, From the moment I walked into the store, Jenni Hepburn was incredibly knowledgeable about the products. She listened carefully to what I was looking for and helped me explore different options that would best suit my space and budget. She even provided detailed information about materials, durability, and care, which I really appreciated.

Chris and his team was super helpful. I would recommend them.

Excellent selection and service staff could not be more helpful! Thanks

Intelligent salesperson and knowledgeable.

My experience at the Ashley home store in west palm beach was excellent. My sales person, Sandra, made everything really easy. She is patient, knowledgeable and kind. She showed me a lot of furniture that was all worth considering. I settled on something like very much. Highly recommend the store.

I only am giving it four stars because of my saleswoman Jenni!!!!!!! Unfortunately, I overheard a conversation by I believe the district manager or the store manager, but I’m pretty sure it was the district manager. This man was unbelievably disrespectful to my sales woman so much so that I began to shake an anger! I confronted him and explained to him how unappropriate he was and be quite frank. He should be terminated for harassment in my opinion, and I will testify if asked. Manage other than him wants to speak to me my number is on file

Jordan was very knowledgeable, patient and informative.Once we chose our piece,the process was quick and easy.Great experience!

I was in the store for at least half an hour, no one asked me if I needed help, or why am I there. At last Francis approached me, and asked me if I needed help, even though she was taking care of some other customers. She was friendly, helpful, patient, knowledgeable and professional. She is the only reason I am giving four stars. Ask for Francis she will help you.

Always a great experience at Ashely’s. They were attentive, informative and patient. Thank you, Robert, Desirae, Chris and Andrew for all of your help. Will definitely use them again in the future!

Didn't find anything we liked during our first visit. Continued looking elsewhere and online. Found pieces we were interested in online the following weekend and sent Rosa Sandoval an email. She replied within 10 minutes and said we should complete to sale that day to receive the "Premium" incentive ending at the end of the day. We went back to the store and Rosa explained everything thoroughly in spite of her being very busy due to the promotion. Before finishing the order we met with her manager who again tried to push the extended warranty which we still declined. Our furniture is on back order so can't comment on the delivery but the in-store experience ended very positive.

I was assisted today at Ashley and City Furniture store in West Palm Beach by the Best Sales Associate in the showrooms, Miss Rosa Sandoval, she is very knowledgeable, very professional, very creative, and very helpful always assisting me with my home decoration. If you go to the West Palm Beach location ask for her.

Sandra was very courteous and helpful in our search for a kitchen table and chairs. We are extremely happy with the service we received.

Fran was knowledgeable and helpful. I feel good about our purchase and look forward to delivery.

Jennifer was great.She handled our purchases with ease.

Bad experience

Jennifer was great! She walked me around both Ashley and City Furniture showing me every piece of furniture that met my criteria. She was patient and listened to my likes and dislikes and tried to find something that I would enjoy.

The team was very kind and the prices were really affordable shout out to Tosin and Chris! Thank you for all the help!

Robert Conway is an excellent salesman who does not pressure you.Great to work with!!/ !

Andreas very patient and helpful

Manager Chris and salesperson Jennifer were awesome. Helped me find a beautiful couch at a good price.

I met with Andre who was very knowledgeable of the item I was interested in purchasing. He explained what to expect from the beginning to the final stages. Very professional and polite. The delivery drivers handle the packaging with care and fixed any issues of concern. I will definitely use Ashley furniture again and will refer friends and family who are in need of any furniture or decor.

Unbelievable selection, great service from salesperson ( Jennifer) great prices

Jordan was fantastic!! Showed interest in what I wanted In a floor lamp. We walked the store and found the perfect lamp. Jordan was professional and zero pressure 5 stars Jordan

Diego was very professional Súper patient and well knowledge of what City furniture has in stock . It was a very good experience and I do recommend Diego100 percent to any person who goes inside city furniture .

Robert was amazing! His knowledge of the product was second to none. We will be back.

We had a great experience purchasing our furniture with Robert. Look forward to our new furniture.

Very relaxed atmosphere while browsing through the store today with no pressure

Great experience at Ashley's with Keisha W. She was great! Informative , helpful with out being pushy(lol). We had to leave to confirm measurements, but returned and requested her. Thank you for putting up with us, Keisha!

Our experience purchasing furniture with Robert was phenomenal. He was patient and informative, helping guide us to what suited us best. I would highly recommend everyone to use Robert as their sales agent for any furniture purchase. Thank you for the exceptional service!

Sales Associate was excellent Andre

First thing I would like to say about Mr. Harley R. Our Sales Rep. He was very professional, he treated my husband and I with respect and very helpful and I want to say,Thank you. We will shop with you again very soon at City Furniture/ Ashley on 2121 Palm Beach Lakes W.P.B Your furniturel looks amazing 👏🤩 Good Job 👍🏾 and Happy New Year to you and Be Bless. Also Thanks to Mr.Harley R. Supervisor she was awesome🌹

Keisha was an excellent salesperson that helped us find the perfect couch(es). 5 stars!

Great service and really like their sofas. Keisha was a great help in picking out and ordering our new living room set.

The sales people were patient and helpful.

Dining room set came within the delivery window. Everything was put together and we were allowed to inspect before the delivery team left. We're happy with the furniture and the delivery process.

Our sales associate Latoya’s customer service skills were outstanding, excellent. We felt valued.

Gene, was very helpful and professional. I would recommend him if you’re going to shop for furniture. Please ask for Mecene Gene, Sales Associate…

poor customer service, bad management. this location over charged my credit card by $5,000. when asked about it they just said there trying to fix it and stated they even knew about it. Its been over a week and they still can’t figure out how to fix there mistake. Can’t get a ahold of anyone on the phone anymore. everyone here has 2 brain cells fighting over a thought. it’s disgusting how your corporate let’s this location run and do whatever they want.

The experience was great, I worked with NaKeisha, she was absolutely great! I changed my mind several times in the process but we furnished the entire house together and her input helped tremendously. I will be returning.

Our sales associate was absolutely wonderful

She was absolutely awesome, very helpful, patient, and help with all our questions!

Great experience looking at furniture with Robert Conway…he was the BEST!!

Very good customer service during the delivery of the furniture.

Donald was extremely helpful, quick to ask us if we needed help and was very honest, didn’t try to upsell us. He was very knowledgeable about the products as well. He made it quick and painless. Definitely a good experience and I’ll be shopping with Ashley and Donald again in the future! Thanks for the great customer service!

Knowledgeable salesman!

Great experience with are salesman Tosin and his manager Remi very helpful in our purchase of a bedroom set.

Keisha was great, very patient!

Awesome Customer Service

Desirae was awesome 🎉

Desiree Jones was is amazing she help us with everything we brought the furniture is great her customer service is amazing. The west palm beach store on Palm Beach lakes

Great example of customer service and honesty listened to my needs and wants

Jenni was amazing and very helpful

It's very lovely here, everything is so beautiful.

Elisa is great!

Sam was my sales representative. He was an expert in what he does . He ensure matched my liking and budgeting . When shopping at Ashley’s furniture I would definitely choose him to assist me again.

Very friendly rep. Easy to work with.

Had a great experience at Ashley/City Furniture in West Palm Beach on our recent visit and past visits. Have purchased must of our furniture there. Great quality and very accommodating sales staff and delivery team. Our sales associate Tosin was very kind and knowledgeable. Will always return there for future purchases.

Our salesman Robert was very helpful! We appreciated his knowledge & patience!

Our sales representative Sam was GREAT!!! No pressure, explained everything to us in detail. Extremely helpful and HONEST. Highly recommend him and the mgr at the Ashley store on PALM BEACH LAKES BLVD, in West Palm Beach, FL

Winny was the best sales associate we have ever worked with! She made everything easy, smooth and comfortable! She did not push us and had a lot of patience. We are so excited to continue to work with her as we slowly redesign our home room by room.

Welcoming and informative! Great finance deal

(Translated by Google) Very good customer service ❤️ (Original) Muy buena atención al cliente ❤️

Jordan and Chris were great. They walked me through my buying choices with on the stop info and suggestions that made sense. So easy to buy at Ashley, quick, courteous and a great selection.

Sales people every informed and friendly

It was excellent Tony was amazing very helpful can wait to be back.

Every part of the purchase and delivery was great

Rosa Sandoval is a fantastic sales associate at City Furniture. A pleasure to work with.

Had an amazing experience with Nakeisha while shopping for a new bed and mattress. She took the time to show me around and made sure I was satisfied with my purchase. 10/10 customer service experience!

Since we got to the store found a well distributed salons with the products in display very well arranged in different sections like it were different pavilions As soon as we get there this nice Lady by the name of: Desiree Jones guide us through the different areas of products we were looking for With extreme expertise she told us about the quality of the furniture in question This wonderful salesperson demonstrate us that the personnel of the company is quite qualified for the job they do and in do so show us not only kindness but a very professional way to shop in your stores Way to go people we will be back for more 👍🏻

Jose Reyes was very patient and showed me great selections based on my budget and needs. Very happy and a big Thank You!

Visited Ashley in search of a bed and was assisted by Jose who was awesome. He clearly walked us through the layout of the store, various delivery and assembly options and was thorough in making sure we felt confident with our purchase. Highly recommend this store and Jose if you are in the area!

Impossible to speak to someone when you call.

We bought several pieces of furniture at City Furniture on Friday it was a very good experience. There was a representative along with us for the entire process and she was very informative and diligent. She answered many of questions and addressed our concerns. The rest of the start were all very friendly and the atmosphere felt warm. We enjoyed our experience so much that we brought our mother-in law and she purchased some chairs also. We love expedited delivery and aftercare services available for 3 years after our purchase. Thank you. 🙏🏿♥️

Harley was a great help with our purchase.

Raymond Kid sales person asked for him really great guy along with the rest of his colleagues. Very nice people. Glad I did business with them.

Friendly salesperson, good price, good experience

We walked in on Sunday September 1st. We were promptly greeted by CT. She was very welcoming and allowed us to “freestyle” shop at our pace. Once we needed some assistance she was very knowledgeable & made the whole purchasing process very easy. It was a pleasure shopping with her!

Carol "CT" Taylor was the best. "No!!", "Seriously!" CT was Funny, Caring, Enthusiastic, Very Knowledgeable & Much, Much More. We had a Blast. Remy was also a super great help as well!!! Thanks for your help Remy! Thanks Carol and Remy for the wine, & wine glass for Me & My Fiance!!!!

West Palm Beach store - Wilson R. was a great help with putting my vision of my living room together. Thank you!

Great experience today. The selection was plentiful and Winnie and Jason were very helpful!

Great experience. Our sales associate Robert Conway was so helpful and professional. We never felt pressured as you sometimes do. He was wonderful at showing us what we asked! And very friendly.

Sales person was very helpful. Love their pieces this is my 2nd purchase will be back again

My fiancé and I had such a pleasant experience shopping at Ashley/City furniture. Jose helped us with finding a new couch, Donald helped us with a new mattress and Remi the manager was very helpful and gave us a great deal. They were all patient and super informative. All in all we’re very happy with the service we received!

Not very happy with my visit

I would never shop at Ashley's Furniture. 2021 I purchased all my house furniture with Ashley from the sofa to the bedroom set. Long story short when my table arrived it was too big for the space, and they did not want to help me. On Sunday I went to Ashley Furniture to try to use my store credit gift card unfortunately, they were not willing to help since the store credit had expired. I would never get anything from this store. How can you place an expired date on a store credit certification ? thats stealing.

We were waiting for 15 minutes before we had to go find someone to help us. Finally Rosa was spotted and we bought a dining room set. Rosa was the BEST We will be coming back to her for our living room furniture very soon. Thanks.

Carol was terrific at helping us out with all our questions and making our shopping experience as good as it could be.

We found almost everything we needed here and some of it was on sale. Having the giant combined Ashley/City Furniture store means almost one stop shopping.

Great experience!

I had an excellent experience at Ashley Furniture, thanks to Diego Rodriguez. From the moment I walked into the store, Diego was attentive and offered his assistance immediately. After I found an item I was interested in, he provided all the necessary information with professionalism and a deep knowledge of the products. I’m planning to return to Ashley Furniture to purchase more major items, such as beds and sofas. Thank you, Ashley Furniture, and a special thanks to Mr. Rodriguez for his outstanding service.

Sales team are friendly and helpful, will definitely recommend them to my friends and family

Robert was great in helping us select a couch. Thank you!

It was excellent… very professional!

Professional. From the start to delivery

Great selection of furnishings. Very pleasant and informative sales lady. Gave me more ideas, love my couch and marble tables. Definitely going back for bedroom. Recommend this store to all.

Jose' Reyes made my experience palatable. He was professional and easy to work with

Very friendly, knowledgeable staff that make sure you are in and out with what you need very quickly!

We bought our dinning , living and bedroom set with them . They had a great selection for different aesthetics not only that the prices were affordable as well . Costumer service was great and the delivery guys as well . I would recommend them for anyone especially the one here on palm beach lakes since it’s a combination of Ashley furniture and city furniture so you have a big selection to choose from .

Found a dining set . Thanks Diego service great.!! Manger very nice 👍

Super happy with service from the time I walked in the door to out with a couch. Robert was great.

General Manager Chris was wonderful in resolving a situation I had at Ashley/City Furniture 3 years ago. He stated he’s been there only 2 months. I can see the difference in how effectively he has changed the way customer service is handled and the store is managed…much improved. Also I’d like to thank Sandra the sales agent. Because of their exceptional service, I will return to Ashley and City Furniture which I had said I never will following my previous experience. Thank you for making my day!

You got to do better your!! Customer services people

A huge thank you to Wilson for making our experience so special! We had been to another location nearby where the salesperson was not only disinterested in helping us, he was outright rude. Wilson was personable, professional and extremely helpful! We found the perfect living room furniture and complete our purchase in a timely manner. We are very happy with our new furniture!

Wilson Rosa is such a delight to work with! So knowledgeable, kind and patient. He made my shopping experience a total pleasure. Chris the manager as well, aiming to please and making the whole experience painless. Such a pleasure.

Great experience with the sales team and found a couch I liked almost as soon as I entered the store

Knowledgeable and courteous sales person

Our experience with the Ashley Homestore, was exceptional. We were greeted promptly and professionally. Once we told the store clerk what we were looking for, she took us right to it. The sale process went swiftly and painlessly. Thank you, we will be back. So much to see and all so beautiful.

Jenni made my shopping experience a breeze, it was a pleasure working with her.

Elisa did a great job and was very helpful. No pressure.

Excellent service

Rosa Sandoval went out of her way to help me find the right couch after my original couch purchase was not going to fit. Extremely satisfied. Go see her for the best service!!!

Awesome, didn't even mind me cutting her off to ask questions.

Great service no pressure just there to help and answer any questions! Will was great ask for him if you want a good guy who is there to help! Great place to purchase furniture in the Palm beach area!!

Wonderful experience buying furniture...Nakeisha treated us very well throughout the process...even after our purchase she called when the store started a new 10% off sale and applied our purchase to that sale retroactively...would absolutely recommend going there and asking for Nakeisha if you are in need of new furniture!

I have NEVER in my life been RUSHED and ignored by a salesperson EVER. wish i caught his name but he was too quick to dump us as it was close to closeling time. Thats ok CITY handled our needs

Highly recommend Ashley furniture for your home furnishing needs. We worked with Sandra who was both patient and listened to what we wanted for our twin girls bedrooms. We were able to stay in budget and got the perfect set for our twin girls. Her Manager Jason was also amazing. Go see Sandra for any home furnishing needs you may have.

Very good customer service and lots of furniture options made it easy to find what we wanted

Desiree/Gypsy was such a knowledgeable sales person and was very patient with me when picking out a matress. She also assistant me with other purchases on the floor. I came in for gallon of milk and walked out with a shopping cart! Lol! She was a true professional!

Latoya is your girl! Patience and guidance and the customer comes first! Awesome experience. I requested that she advise if she leaves this location I will follow her. Thank you, Mercedes

Always a pleasant experience. Quick and easy to do business!

Donald and everyone where fantastic.

We went today to buy a couch and dining table. Our sales representative was Raymond Kidd and he was very professional and patient with my daughter and I in finding the right furniture. What impressed us is that we were about to leave the store and give up since we didn't find a good dining table but Raymond encouraged to keep looking and we ended up finding the perfect dining table and we left highly satisfied with the service we received.

Robert was excellent in explaining everything to me

Very expensive and when u buys something of course they try to make the Commission, but it is very cheaper online as well as hidden fees everywhere once you choose an item to buy spent 700 extra dollars on protection and a bunch of other stuff before even buying the item came out to $3000 on an item that was 1500 They try to have you buy a bed for 36 months with no interest.

Manager and salesman were fabulous.

Incredible service! Felt like the whole store was taking care of us to make sure we got not only what we came for, but also what complemented our selection. Great experience!

The place is nice and the sales person was on point for explaining everything about the product.

Kira was awesome. Very friendly, knowledgeable and made the process very easy.

Love this blue couch and love seat. Deep seating and so comfortable!

Was very pleased with the service I received from Robert. He was very helpful and patient. He took the time to help me make decisions on my purchases. I will definitely visit the store again and I will recommend my friends to Robert.

Great Service

So nice to walk around and browse without being followed by salesperson. Found a couch we loved and ordered the same day. The salesperson was very helpful and we got delivery the next day

Robert Conway helped us select a couch and two mattresses. He was very easy to work with and showed us a variety of options in our budget. The manager also ensured we received the best deal. Thanks! Jen and Jon

Today, I took my time and looked around the showcase floor and found an item that I was looking for. LATOYA P. greeted me with a smile and helped me with my purchase. I had a few other questions and she was able to give me some good advice on those too. I am looking forward to the delivery of my new addition to my living room. She also gave me her card for my future purchases or any questions that I may have. Very pleasant and courteous salesperson. 👌🏽👏🏽👏🏽😄

It was awesome, Raymond kidd was a exceptional salesman! Very professional !

Great experience. They don’t pressure you like some places. CT was fantastic! She walked me through the store and really listened to what I was looking for. Sandra A. was helpful when I called back to place my order. She answered all my questions and walked me through the process. Will be back for the rest of my furniture soon.

My sales associate Yarissa was phenomenal, She walked me through two showrooms and was so patient and knowledgeable. It was a very good experience.

Always treated with respect..capable professionals that answer our concerns and make our purchase seamless

Rooms to go and Ashley were always the only place we have bought our furniture since we moved from NJ to WPB FL back in 1994 always received excellent quality furniture and this week was no different as Kristina was top- notch throughout our process in picking out a bedroom set for our granddaughter and even managed to get us into a much needed mattress for my acing back. Thanks again Kristina , looking forward to Thursday for our free delivery,,and soon going back to purchase a living room set for our family room.

Even though the store was very busy I was greeted almost immediately by the manager. He said that he would have a salesperson assist me shortly. Tosin arrived quickly and helped me with my purchase. He was friendly, efficient, and explained the process for the delivery of the furniture. Overall, a great experience from start to finish. Hoping that delivery and set up goes just to smooth.

Raymond was awesome as soon as we walked in he greeted us and within 30 minutes we purchased furniture for my daughter.

I found exactly what I was looking for and Elisa was very helpful

Our sales person Robert Falanga, was awesome, accommodating and walked us through every step of the way. I would recommend Mr. Falanga to anyone I truly care about.

Walked in the store today with no intentions to purchase anything and I was approached by Mrs Rosa Sandoval. She allowed me the freedom to walk around the store And she was always nearby to answer questions. Everyone here was very nice and knowledgeable. This is where we always purchase our furniture.

A comfortable experience in every aspect. From sales, price and time to financing.

Sandra was excellent 👏

Robert Falanga was great, very knowledgeable, very personable and explained everything. Very patient and very thorough in his presentations

(Translated by Google) Excellent (Original) Excelente

Kira was very helpful and made the process of buying a new couch easy and stress-free! She was very friendly and not pushy. I appreciate it! Thank you!

Latoya was amazing! She was respectful in that she let us look around and approach her when we had questions. She was very helpful and efficient.

Desiree was phenomenal and provided customer service like we were twins!! Best experience ever!!

Raymond Kidd was the most helpful and professional salesman I have encountered. Really helped me to select great quality furniture. He was very patient and met all my needs. You need this quality of a person when you are making investments.

People are very nice. I’ve bought a few things in the past, very good quality!

Rosa is a wonderful sales woman 🦋

Robert was super helpful and explained everything clearly and we were able to get what we wanted. Can’t reasonably ask for anything more than that.

Great treatment I would recommend

Winny was wonderful! Very helpful as well as personable! My boyfriend and I bought a couch and we absolutely love it!

What a great experience with Sandra Alvarez. She was patient, very informative and very knowledgeable about all furniture. Had a wonderful painless experience and was delivered the next day. Highly recommended.

Great and professional service.

I went into the store with a general idea of what I was looking for. An associate approached me, and I kind of made it obvious that I didn’t want to be followed and just wanted to look around for a little bit. She didn’t hover over me and was very helpful when I asked her for a certain item that I was looking for. The rest of the experience involved finding an item that I really wanted, but the price was a little more than what I really wanted to pay and she was very nice and wasn’t pushy about trying to sell the item. Overall, a very good experience and I’ll be back.

Excellent service from Kira. She was patient, kind and helpful finding a mattress to accommodate my existing headboard & footboard. She also helped picked out mattress that was sooo comfy!!!!

Fair price and fast delivery.

We just bought a new home and needed many furniture items. Our salesperson Tosin “T” was patient and wonderful. He was very knowledgeable about all of our choices and had a great demeanor. The store is well stocked and the manager was extremely accommodating to all of our requests.

T. Adeniyi the salesperson did a great job. He was patient, knowledgeable and very courteous. We had a good experience and found what we were looking for. His manager was also very helpful. She supported the whole transaction well.

Great experience. My sales person Kira was especial attentive. I will definitely come back to purchase again.

Winnie is great. Highly recommend.

Kira Fitzgerald was awesome, thank you for helping us. I highly recommend Ashley store.

Excellent service.

Amazing selection, great prices. Anna was so helpful yet gave us privacy while we shopped.

The sales associate Ben was so helpful !!! And very professional

Kristina was GREAT!!! Very patient and knowledgeable. See her when you visit.

Was a pleasant experience shopping at Ashley furniture store and Raymond Kidd was very helpful.

Desiree was so helpful and nice ..great experience buying our new sofa and we love it!!

Great selection of furniture at all price ranges. Many different styles Huge store! Very nice salesperson. There’s no high pressure sales people following you around but they are there to help.

Jenny is outstanding and has been through numerous purchases over the last 24 years and Roberto is simply the best manager that I have met in interactions with customers. His caring comes through and he can still articulate what he needs to do smoothly for his company and position.

Very helpful, friendly and professional

Rosa did a great job!

Thank you to Jason for honoring my store credit. I know you did not have to and I appreciate your courtesy. Sales Representatives Kira Fitzgerald made my experience pleasant from start to finish. She listened attentively and offered assistance along the way. Your customer service was excellent and greatly appreciated.

Our experience was when I bought our furniture It was totally satisfactory Desirae Jones made an effort to help us, although we don't speak English very well, I would definitely recommend this store and the people who work there are excellent and they also make an effort to ensure that you understand each of the things what do you need

Horrible….told me that my furniture was in stock and found out three days later it wasn’t. Called at 10:30 and was told someone would call me back. I called at 3:00 and asked for a manager and never heard back from a manager. Went to the store at 6:00 and cancelled my order! They had the nerve to call me yesterday and asked me if there’s anything else I wanted to order. Never wanted to try to explain what happened. I’ll never buy from Ashly or City furniture again. Not worth the aggravation.

Too expensive for the quality

Our store rep Robert Conway was fantastic. From the moment we walked in, he was not only helpful, but very down to earth. Not pushy, but available when we needed him. The purchase process was effortless and he made sure we were well taken care of. We love our new furniture and am very pleased with our experience. Thanks again Robert!

It was a pleasure doing business there. Andre took care of me as if I was family. Very professional and informative and helpful. Great prices. I will definitely be a repeat customer.

👍

Worked with Keisha at the Palm Beach Lakes location and she was a great help. Very kind, friendly, and made the whole process very clear and smooth for me. My only wish is that Ashley Furniture price matched with more places.

Brandon & West are outstanding sales associates, very professional, helpful, definitely will go back there again for our furniture needs.

Elisa has phenomenal customer service. We came a few weeks ago to look at a new couch for a home and we came back today and she remembered us and made us feel extremely comfortable. We are excited to get our new couch delivered soon! Definitely shop at the Palm Beach Lakes location and shop with Elisa. We are very happy with her service.

Bought a great lather reclining sofa. Beautiful and comfortable and the sales people were super helpful.

Robert Falanga gave us the best customer service. He was so knowledgeable and helpful. We couldn’t be more pleased. It was like shopping with someone we’ve known. Thank you so much, Joe and Sandy Kuba

Ben, was patient and was great in understanding our needs.

I am very disgusted by city furniture. This is how my furnitures were delivered and no one wants to take accountability to restore. Horrible customer service!!!

Lisa Winters was very professional and knew what I wanted and showed me all the options so that I was able to make an informed choice I would recommend her to all my friends and family

Nice selection, reasonable prices. Sales people were helpful and friendly. Be sure to ask about the difference between having items delivered versus shipped. If it’s something that does not require extensive set up, or that you can unpack and set up yourself, you can have it shipped and save money instead of paying for delivery. The same policies of 24 hours to report any defect or damage apply. They will also come and pick it up for free even if you have it shipped for free.

Both Latoya and Crystal were helpful with our furniture purchase! Knowledgeable…friendly …helpful and patient!

Gene was very helpful and thorough with our order. He answered all our questions and was very professional. Ask for him when you’re in the store…you won’t be disappointed.

Justin was a pleasure to work with. Very patient and knowledgeable about both City Furniture and Ashley products and services. Highly recommend asking for him when you walk in.

Rosa was very nice!! Pleasant purchasing experience

We had a great experience shopping at City Furniture today. Our sales rep Keisha Whitcomb was amazing. Knowledgeable. Friendly. She made the whole process go smoothly. Kudos to her.

Outstanding customer service by store associate Camila Rubio Luna

Great customer service, friendly and efficient.

I brought my friend Jayne Paul to your store to buy an electric recliner, Robert was super helpful and knowledgeable. Jayne was very happy with her purchase.

They were friendly and patient and explain everything.

If you need it done .. and done right This is where you need to go.

Good amount of attentive staff as well as wide variety of furniture to view.

Always wonderful to visit Ashley stores.i have been buying my furnitures there for years.last long n is so beautiful ❤️

Gypsie Was awesome. Very attentive and familiar with the products. She made it a smooth transaction and I love my new couch.

Andre was a great help as he understood our need and with his knowledge of inventory was able to guide us

Miguel Contreras received us with great affection and attention, with unusual professionalism. It is still one of the best places for home furniture in addition to quality.

Would highly recommend Robert F. We live an hour away and after speaking with Robert on the phone we drove down. He stayed an hour past his time to ensure we were completely satisfied and had completed our purchase. We never felt rushed or pressured. Very knowledgeable and professional.

Personally, I wouldn’t even give them one star. I bought a mattress from there. It was delivered two days ago. No one explained that you have to buy their mattress cover protector in order to trade in your mattress. I’m not happy with the mattress I have my own protector on it And slept on it one night, but they will not do an exchange. Even though I explained that no one told me that I needed To buy their mattress cover if you’re looking for a mattress go to mattress firm, they have all namebrand and way better prices, and much better customer service

Wonderful experience shopping and using a credit that I had earned from an unused home service that I had purchased. I must have walked the store 3x looking for what I wanted and the sales associate Shakira (Kira) was such a delight. Her demeanor from the get go was so genuine and I can clearly tell she enjoys her job. I can’t recommend her enough as well as Ashley/City Furniture. I have never had an issue in all the years.

Shaketa was great. She made buying furniture and easy and enjoyable experience. She showed great customer service. Excited for my new furniture.

Absolutely beautiful furniture throughout the showroom. Salespeople are wonderful; very helpful, knowledgeable, and no pressure. Will refer friends & family.

It was a great experience. BEN was so helpful, very informative and patient.

I really liked how family oriented the store is set out. It looks very cozy. The sales representative was very attentive and knowledgeable. I am looking forward to receiving my furniture and will definitely be using this location again.

I purchased a dining room table set with matching server and entertainment center, etc. all pieces arrived built poorly drawers not able to open and damages on the furniture , like peeled/ chipped wood. Also, the wrong dining room chairs. It’s been almost a month for them to approve an exchange ( unbelievable) Ashley furniture customer service is extremely poor not only did they mess up my chairs they charged me additional to deliver the correct chairs. Ashely had me make a claim including pictures and details regarding why the furniture needs to be replaced or fixed. And Regarding a refund I had to call multiple times, just for my refund, which I paid in full . They are a bunch of scammers and will charge you for their mistakes and on top of it, have you email claims that they ignore and you still have to follow up yourself. customer service is nonexisting, and no one cares to make anything correct for the customers!! I’m exhausted from this experience that was supposed to be a happy occasion. It’s been 3 plus weeks and im still dealing with this!

Amazing experience, Rosa was phenomenal and extremely patient with me and my family

Design Consultant Rebecca was professional and super helpful with space management and color and safety concepts with respect to OUR style preferences. Our super helpful sales associate Wilson was key to unlocking the benefits programs available to us. A very merry Christmas conclusion 🎄 for our new Deerfield Beach condo ! Thanks 🙏

The sales person, Lisa was very helpful with my request to look at a certain item. She was knowledgeable and not pushy which I greatly appreciate.

Great sales rep

In response to the Owner: Unknowingly we showed up about 10 minutes before closing time. There was an lighted "open" sign and we noticed no door hours posted. We walked past about 4 employees at the front desk who all ignored us. We looked around at the furniture until a sales lady informed us the store was closed. In our brief visit, we saw no sofas of interest and never went back. So...an average experience at best.

(Translated by Google) Very good 👌 (Original) Muy bueno 👌

Robert was excellent Highly recommend this location

I did have a good experience with the stuff at the store, they were very kind, I fill good to make business with you. Thank you so much...

Thank you for assisting us in our purchase

Sandra A. is an exceptionally helpful and patient furniture advisor and guru in the W Palm Beach location! Highly recommend asking for her.

Carol was super nice and helpful. She helped me make decisions on my new mattress quickly. The entire transaction took less than 30mins. I did not feel like she was trying to sell me anything more than I needed or wanted. Pleasant experience!

It gives piece of mind knowing you’ll be getting the best for your money.

Exceptional customer service from the west palm beach store. Working with gene was a pleasure and we walked out with everything we were looking for and more! We definitely will be back soon.

Do not order online. Originally I was told my item would be delivered within 1-2 weeks. Now I am being told the item will be delivered in 2-4 weeks since this is a “special order”. Never was this mentioned and had I known I would’ve went into the store and picked something there. I had 2 of my emails ignored and had to reach out to the live chat to get an update. This kind of customer service is unacceptable. Delivery is expected for December 13th (per my last email conversation). We will see if that is honest.

Excellent customer service? Thank you!

The lack of overall customer service is recognizable of an Ashley Store.

(Translated by Google) Don't be fooled by the extended warranty for any damage to the furniture fabric. I have damaged furniture fabric, I have called several times and they tell me that it does not cover these damages. They don't even give you the option of sending a technician to check the furniture. Money wasted one year with the furniture and it is horrible. Do not be fooled. (Original) No se dejen engañar con la garantía extendida por cualquier daño a la tela del mueble. Tengo la tela del mueble dañada he llamado en varias ocasiones y me dicen que no cubre esos daños. No te dan ni la opción de envíar a un técnico a verificar el mueble. Dinero perdido un año con el mueble y esta horrible. No se dejen engañar.

It was a great shopping experience. Desirae, our sslesperson, was very patient and provided great ideas.

It was great,my salesman donald,was very good,really professional.showed me what I was interested in,and found the best deal for me.weston was a big hand also.ill shop there again !!!

Omggg I just love working with Desirae Jones she is amazing and I really put her to a challenge and she went right along with it like the pro she is I would highly recommend anyone going to this Ashley to ask for her !!! Thank you Desirae!!!

We arrived with only a rough idea of what we hoped to see...Elisa Longo walked.us through the store and the process and within an hour or so we left with exactly what we hoped for...

Excellent service and a nice gentleman as well

Thank you Donald! You helped me find the perfect bed for my room

Sandra helped secure another smooth deal for me!!

Customer service was excellent. They went above & beyond Robert F & Robert C in W Palm Beach store. They were amazing

Andre was terrific… Knowledge, patient, professional. A true pleasure…Strongly recommend you request him to work with you if you are ever in the store.

(Translated by Google) Diego, an excellent seller for his kindness and knowledge. (Original) Diego, un excelente vendedor por su amabilidad y conocimiento.

Exelente customer service.

Latoya was excellent!

We had a great experience today mainly because of our saleswomen Latoya ! She was excellent ! Great choices and plenty to look at !

Elisa our sales person was very knowledgeable, professional, patient & understanding of our wants and needs. She made our visit and purchase smooth and easy.

Happy

Great customer service. Love their furniture and hospitality. Thanks to Jeanetta and her boss for the pink pumpkins for my class.💕💕

Nikyta was amazing, as soon as I walked in she greeted me as if she knew me. I felt so at home and well relax that I forgot I was shopping 😄😄😄 I just love this store. Ben you rock also and Shane O'Brien he was awesome too. ♥️♥️♥️♥️♥️💯💯💯💯

Robert was by far one of the best salesman I have had the fortune to assist me in purchasing furniture. His non pressure but extremely insightful and thoughtful approach was much appreciated and recognized. His professionalism was instantly recognized and appreciated. Buying furniture for multiple rooms can be overwhelming, but Robert was patience and his guidance was appreciated. I highly recommend Robert … you won’t feel negkected nor will you feel like just another customer …Robert will make you his priority! Please go to Ashley and ask for Robert! He truly is a winner and should be recognized for his talent and dedication.

Very smooth experience. No pressure whatsoever.

Great salesman and very helpful

It was Great.

Great customer service, availability and options!

Kira was so patient and helpful as I walked thru the store picking out all the items to make up my room.

Stepped in the door greeted by Jenni H. And she showed me all of the dinning room pieces that would fit my space in my home. She took her time with me and helped me pick out the best choice of table and then chairs. While we were sitting filling out the paperwork to buy the dinning room she mentioned I might need a new mattress so we talked about it went to check out the mattresses and I bought a mattress. Very excited about my new furniture. Thank you Jenni H. 😃

Great experience I had previously visited so requested my Salesman, Don, and he made everything happen quickly!

Had a fabulous experience. Our rep was extremely patient as it took us (me) 5 hours to complete the transaction. (Dropped $8k, so I don't feel too badly). The $150 free accessories per $1k is a wonderful perk, they have lots of great stuff to choose from. TY City and Ashley Furniture!!

Great service! Sandra was very friendly and helpful.

Sales person Shane O’Brien was very helpful, always nearby to assist or answer questions without hovering or being pushy. Very pleasant shopping experience.

Ashley furniture is the way to go, very professional & took their time explaining every detail to me. They have nice selections of what you need. Miguel is the guy to work with there.

Great experience. Lisa Winters was wonderful to work with. She was sure to find out what my priorities were, and spent time with me to find the perfect options to furnish my new home. I couldn’t be happier with the beautiful pieces I chose, at prices I am very happy with. From walking in the showroom to the delivery and set up, the process was seamless. Would highly recommend!

Excellent company. Robert in the store is unbelievable he goes over and beyond to accommodate!!

We went to City Furniture and LaToya was wonderful! Great help choosing our furniture, she's very friendly and great help!

Great experience! Customer service was friendly, knowledgeable and efficient

Latoya was so very helpful and stayed with us the entire time while we looked for the perfect couch. Thanks for dealing with us!

Great service and professionalism

Elisa was amazing with all her help. We had a bad taste from a previous purchase & she helped escalate that previous problem to a regional manager that was very professional & seemed to care to help possibly get it resolved, along with helping us find a new living room set.

Sandra was professional and knowledgeable about our furniture selection. We are very pleased with our experience at City Furniture.

Shane and Remy are super awesome. We got everything we wanted and they were very accommodating with the stock and prices.

Representative Robert Falanga of the WPB location was kind, patient, knowledgeable, and a pleasure to work with. I had been shopping around at multiple stores including other Ashley/City furniture locations and ultimately bought from him. He went above and beyond to accommodate a narrow window for speedy delivery. He's the best

Great job very quick service.

Ben our sales rep was very helpful and professional. We would highly recommend working with him… and plan to use him again in the future Our delivery went off without any issues. Sam was very nice and professional as well

Approval system sucks I went and got the same item at Badcock instantly. I won't ever go back there again!

Recently purchased living room furniture from this locations and they have a great selection. The staff and management are super friendly and Carol (CT) was an absolute joy to work with. I was there for hours and she made me feel like family. Love this place and love that there are 2 show rooms. I was like a kid in a candy shop. If your looking for a great selections and great prices please check out this store. I would recommend them to anyone.

Sandra Alvarez is amazing

My son and I with to Ashley Furniture yesterday! We had a wonderful experience! No pressure on what I would buy! My sales associate was amazing! I will definitely return for future purchases!

Robert Rosado is THE most helpful!! Robert knows what his customers like as it relates to furniture and gives the best suggestions to complete a look! I appreciate Robert’s kindness and how accommodating he is! He is about his customers and getting their needs met and I’m sure his team is the same! Thank you so much, Robert!!!

Dieujuste “Manny” was very patient and helpful.

Excellent service, accessories, and furniture. Would highly recommend Ashley‘s for all your household needs.

Love all the furniture I bought at Ashley/City Furniture three years ago. I bought the 3-year service plan and never needed to use it. I had been told, at the time, that the service plan cost would be refunded as a store credit after 3 years. And sure enough … I received a letter from Ashley last month with the store credit coupon. Now that’s excellent customer service! Thank you! I bought a beautiful Adirondack chair with the coupon and my sales woman, Jenni, could not have been kinder or more helpful.

This was my very first experience with a furniture store and so I was nervous as I had no idea what to expect. I was almost immediately put at ease and ended up having a wonderful experience. My sales rep, Jovonna, was incredibly sweet, kind, friendly and helpful from the moment my boyfriend and I walked through the door. She was one of, if not the, most pleasant sales people I've ever dealt with and I will definitely be back for all my future furniture needs. She was all smiles and I never felt rushed, pressured or pushed to buy anything. I even changed my mind several times and ended up purchasing something entirely different than what I had initially told her I was looking for and she was so pleasant and patient with me and never once tried to steer me towards anything. She helped me immensely by checking to see if the items I was interested in were in stock as I needed something quickly and never tried to push me into waiting on the ones that weren't. I will definitely be coming back in a few months for a new dining room set.

Good place to buy!!

Wonderful staff. So helpful

Horrible customer service. I purchased a bookshelf which was damaged upon receipt. I had to argue with the company in order to get a replacement shelf. They finally sent a replacement shelf and the repairman installed. After he was done, the shelf was over an inch too short. I asked him why he left when the shelf was clearly too short. He replied "I just installed what they sent me " nobody cares anymore.

We had an issue with the online store order but the WPB store took care of it. The young sales lady and the manager were excelling to work with, went above and beyond. Will definitely buy from Ashley again!

Fantastic experience shopping for bookcases and beds at Ashley Furniture. Desirae Jones provided personalized service tailored to my exacting needs while demonstrating deep product knowledge and quirky, engaging interpersonal skills. Well done to Desirae and team. I'll be buying more.

Robert Falanga was our sales representative and he was so informative and helpful. His patience and attention to detail helped us pick the perfect furniture for our home. He is definitely the best of the best.

Service was excellent

Sales associate (Tia) was very helpful and patient. Spent a lot of time helping us and making sure the item we needed was the right fit

My husband and I enjoyed our experience at Ashley’s. Wes was very friendly and patient. 10/10 on selection, price, and customer service.

My sales rep Elisa was fantastic! She took the time to listen, showed me what I was looking for & didn't rush me into making a decision. I felt very comfortable with her suggestions & the knowledge base she possesses and in turn felt very confident in my purchase. She went over every single detail & didn't leave anything out. Elisa went above & beyond. Thank you!

Although we swore we’d never shop at an Ashley Furniture again due to past issues, we figured we’d give a different state a try and stop by as we recently moved to South Florida and wanted a TV stand matching our dining set. I must say, it was an excellent experience, our salesman was friendly and on point and assisted us with exactly what we needed, made a purchase and was out the door in less than 20 minutes! Very seamless, thank you!

This is my first time moving and Jovonna Rhone from the palm beach lakes blvd city furniture is great..I’m kinda nervous about making a good decision and keep changing my mind on what furniture to get..and she understands and is very patient…I definitely recommend you buy furniture at this store…they are very professional and effective…..THANKS JOVONNA!!!!

Justin was our sales reps. He made the experience of buying a mattress and living room set very pleasurable. I can't say it enough just how nice and pleasant Justin was. If you need something, go on Thursday, Saturday, Sunday and ask for Justin. You'll be happy you did.

Lots of choices, fair prices, and our sales person. Wilson was very helpful.

Really appreciate appreciate the professional and courteous service I received at Ashlee’s. I highly recommend the Palm Beach Lakes Boulevard location when shopping for furniture and or accessories.

I really appreciate the service that Latoya provided me while I was looking for a new bed and couch

Robert Falanga, was our sales rep. We found him to be very pleasant and professional. We’ve been back a couple of times, and we always will ask for him. He made a purchase is very simple and explained everything in detail about our delivery. This put us at ease with our purchase. Thank you, Robert.

Great experience Latoya was a pleasure to work with .

Love to shop at city and Ashley furniture, always love their designs and quality and the customer service, this time Anna Skryabina dealt with us, we found her to be extremely professional, courteous and utmost helpful. We give 5 🌟

No customer service. Called an emailed salesperson 5 times. No response. Problem with delivery and no resolution. Push hard to sell. No follow up

Friendly customer service by sales associates and manager. Manager helped us resolve a situation w/ a warranty and credit.

Today I went to the store and Lisa and the manager both helped me they both were very helpful and grateful

I had a great experience working with Desirae Jones. She was extremely knowledgeable and helpful. I would recommend Desirae to anyone looking for furniture. You will NOT be disappointed.

Very great service!

Nakeisha assisted me with picking out a new bedroom set, as I'm brand new to the area and starting from scratch furniture wise. She was so helpful without being pushy, a wonderful balance not often struck by people working in sales. She was patient and stayed with us for quite a while - I never felt rushed and she gave us her full attention. I ended up getting a great deal on a beautiful set which will be delivered in only a couple of days. Thank you Nakeisha!

Latoya was great her personality and service was awesome...

I had a great furniture shopping experience here. Found just the pieces at a great price.Caril Taylor and Gypsy provided outstanding customer service. They are the main reason I returned for a second purchase.

What a poor experience with delivery mechanism that causes us to cancel entire order.

Elisa was awesome and welcoming great salesperson

The staff are amazing Carol &Gaby take care of us than you sooo muchhhh 🥰🥰

We are making a second purchase between yesterday and today. Our Sales Representative, Desirae made it really special for us! She is very personable, friendly, girl next door charm. I would highly recommend this store...it's combined with City Furniture and the staff work both floors. I would also specifically suggest, when you are here, request Desirae for an excellent experience! She makes great recommendations and at the end of the sale, you feel you made the right choice.

My experience at Ashley furniture was great overall. In the show room I was greeted and assisted very quickly. Attentive staff. The furniture pieces are amazing and beautiful. My sales rep Vesna at the WPB location was excellent and helpful with my decision making. Another rep Logan was friendly aswell. Definitely will be purchasing from here in the future again.

I swore never again and now here I am after giving them another chance. I purchased a sofa in June after asking to only see the sofas that were in shock and available for delivery now. I found one I loved and it was delivered in record time. Once it arrived I noticed a whole back cushion missing. I informed the delivery guys and they helped me put in a claim. Here it is end of September and no call, cushion or explanation. After being told it would be here in 2-4 weeks. If I wasn't 9 months pregnant at the time with nowhere to sit I would have refused the delivery. I guess I'll keep making payments for a sofa that I can't sit back on in the middle. Thanks a lot Ashley's for making my nesting phase so much easier! NOT!!!

My girlfriend and I were looking for a couch and Tony Brown assisted us the whole time wonderfully. He was also extremely helpful after the fact when we needed to make some changes for the order. Over all a great experience thanks to his assistance.

Bad service bought a couch waited for delivery guys were bad looking around the house instead of their job. They broke the couch. Had to wait till they fix it two more weeks. Be careful the whole team is in the game. I won’t go into more detail.

Today we purchased a recliner chair with Lisa. Lisa was great. She answered all our questions and was very helpful.

Benson Jacquecin was very helpful. We were in a hurry and he helped us quickly write up the order. The store’s selection was also very good.

Great service and price

UPDATED REVIEW Once something is delivered to you, you're stuck with it. Don't buy anything from them unless you plan on keeping it the rest of your life. They apparently have a "no return policy". I recently bought 2 end tables for my living room to go with the couches I had. The very next day, I went in and bought a $4,000 sectional sofa from them and told them that the tables that were just delivered and still in boxes would not fit with the couch now and I needed to return just "one" of them. Only one would fit. I was told "call customer service, they'll probably work with you". Nope. Absolutely refused, even after spending all that money on a sectional, they refused to let me return a $250 end table, unused, still in the box. I was never told anything about the "no return policy" nor did I sign anything regarding this. I was told that if I called within 24 hours, there should be no issue. That is completely false. I will never purchase anything from them again. Update on my previous review of Ashley Furniture. I received a response from the “owner” to “resolve ASAP”. Didn’t happen. Emailed as instructed. No response. Emailed again. Finally received email to “schedule” phone call. Replied. No response. Replied again, still nothing. Stay away!!

Jenni is very polite great sales representative she should work every day

Ashley was very professional recommendation very well very honest no pusher seller

Dan was extremely helpful and knowledgeable. Best experience buying furniture that I ever had.

Anya was our sales rep and she went way and beyond in helping us choose our furniture. Her expertise and knowledge were very helpful. She was very patient with us, for to me choosing furniture can be a bit overwhelming.

Dan was awesome. Patient and got us a great deal! Will be back for more later.

Tony B. is your guy!!! He gives you just enough space and information to enjoy looking. He was honest, funny and just a great guy to do business with! I will be going to him for all my furniture needs.

Jason at the store on Palm Beach Lakes is the best. No nonsense, understanding, flexible. If it wasn't for him I may have gone to a competitor.

Mr Jaime Bonilla was very helpful in our selection, he was friendly and very professional , I’ll give him a 10-10👍

Very good prices. Wide selection.

Great selection with exceptional salesperson Robert F. Was patient as we compared our selections and he answered all our questions.

Our Salesperson "Wood" is an absolute professional. He answered all of our questions without hesitation. He also went the extra mile through the negotiation process. I would definitely go back.

Anya was the most knowledgeable salesperson we have seen in years. Knew where everything was in their huge showroom. Made awesome recommendations and checked availability on everything. 10 stars if that is possible

Robert didn’t approach me right away, I actually ended up going to him. Which I appreciated, he also happen to live in the community in which I just moved so he knew which couch would be best for my home. I can’t say one negative thing about Ashley or Robert. I had a very pleasant experience and I definitely will be back again and will recommend it to my family and friends. I purchased a couch from city furniture three years ago the warranty in and of itself is amazing they replaced my old couch four times no question it’s an amazing company and I’m excited to get my new couch next week. My sales associate was absolutely incredible and I would recommend him to anyone. People still do work and do their job and do it right

Best experience I've ever had buying furniture!

good store to shop

gave Ashley 2 chances to make it right before leaving this review. The first delivery attempt they actually forgot my table outside while loading the truck & 4 of the 6 chairs they did have wobbled like a top. On top of that the young kid tried to blame my tiles as uneven & not their chairs. Okay fine I get it, stuff happens and kids are kids. The following delivery guess what... My table was forgot again but the driver says it was damaged anyways. So now I know the drivers fly by the seat of their pants with excuses. So now my table is on backorder and I can receive it in 3 months. NU-UH!! I will add that Jennifer from customer relations was very sweet and should teach some classes to her drivers. I picked this table as it was our second choice but available immediately. Actually March is 4 months away now that I'm saying it out loud. I'm now waiting on them to pick up the only 2 chairs I received so the return process can be initiated. So lesson learned - don't accept any part of an order in case this happens. It is unfortunate my credit took a hit but I will assure you I will not be using any of it on Ashley furniture

Jaime is personable, professional, and made buying our new living room set so much fun! Thank you Jaime!

I bought some furniture there last year and it was my biggest MISTAKE. I wouldn't recommend them that's my opinion.

Desirea was awesome!! Went over all details for a smooth furniture purchase.

Salesman was very helpful and patient. Great discount too.

UPDATE ********* We finally got the last piece and the delivery guys put it together. We didn't notice they damaged it by mistake but Ashley gave us $107 back on our card. UPDATE ******** 8/2022 We ordered a beautiful bed and had problems with making sure all pieces would be delivered on the same day. We haven't gotten bed yet but I had to come on here and thank Elisa L for the awesome customer service. She answered emails while she was NOT at work. Thank you Elisa. ************* Vesna! Thank you so much for your kindness and courteous service. It was so wonderful to be treated so well. Annnnnd the surprise sale, well heck! Its Icing on the cake :) ******* UPDATE: 10/25/21 We got delivery of our mattress. Delivery time anywhere between 10 am to 1 pm. They got here at 9:50 am. Talk about saving my day. Usually at other businesses you have to wait hours to get things delivered and your day is lost.

Great .. Nate is best customers service provider .. excellent. Thank you Nate..