Ashley Store West Palm Beach, FL

Desiree Jones was is amazing she help us with everything we brought the furniture is great her customer service is amazing. The west palm beach store on Palm Beach lakes

Great example of customer service and honesty listened to my needs and wants

Jenni was amazing and very helpful

It's very lovely here, everything is so beautiful.

Elisa is great!

Sam was my sales representative. He was an expert in what he does . He ensure matched my liking and budgeting . When shopping at Ashley’s furniture I would definitely choose him to assist me again.

Very friendly rep. Easy to work with.

Had a great experience at Ashley/City Furniture in West Palm Beach on our recent visit and past visits. Have purchased must of our furniture there. Great quality and very accommodating sales staff and delivery team. Our sales associate Tosin was very kind and knowledgeable. Will always return there for future purchases.

Our salesman Robert was very helpful! We appreciated his knowledge & patience!

Our sales representative Sam was GREAT!!! No pressure, explained everything to us in detail. Extremely helpful and HONEST. Highly recommend him and the mgr at the Ashley store on PALM BEACH LAKES BLVD, in West Palm Beach, FL

Winny was the best sales associate we have ever worked with! She made everything easy, smooth and comfortable! She did not push us and had a lot of patience. We are so excited to continue to work with her as we slowly redesign our home room by room.

Welcoming and informative! Great finance deal

(Translated by Google) Very good customer service ❤️ (Original) Muy buena atención al cliente ❤️

Jordan and Chris were great. They walked me through my buying choices with on the stop info and suggestions that made sense. So easy to buy at Ashley, quick, courteous and a great selection.

Sales people every informed and friendly

It was excellent Tony was amazing very helpful can wait to be back.

Every part of the purchase and delivery was great

Rosa Sandoval is a fantastic sales associate at City Furniture. A pleasure to work with.

Had an amazing experience with Nakeisha while shopping for a new bed and mattress. She took the time to show me around and made sure I was satisfied with my purchase. 10/10 customer service experience!

Since we got to the store found a well distributed salons with the products in display very well arranged in different sections like it were different pavilions As soon as we get there this nice Lady by the name of: Desiree Jones guide us through the different areas of products we were looking for With extreme expertise she told us about the quality of the furniture in question This wonderful salesperson demonstrate us that the personnel of the company is quite qualified for the job they do and in do so show us not only kindness but a very professional way to shop in your stores Way to go people we will be back for more 👍🏻

Robert and manager, Jared were awesome to work with! Loved their personalities!

Jose Reyes was very patient and showed me great selections based on my budget and needs. Very happy and a big Thank You!

Visited Ashley in search of a bed and was assisted by Jose who was awesome. He clearly walked us through the layout of the store, various delivery and assembly options and was thorough in making sure we felt confident with our purchase. Highly recommend this store and Jose if you are in the area!

Impossible to speak to someone when you call.

We bought several pieces of furniture at City Furniture on Friday it was a very good experience. There was a representative along with us for the entire process and she was very informative and diligent. She answered many of questions and addressed our concerns. The rest of the start were all very friendly and the atmosphere felt warm. We enjoyed our experience so much that we brought our mother-in law and she purchased some chairs also. We love expedited delivery and aftercare services available for 3 years after our purchase. Thank you. 🙏🏿♥️

Harley was a great help with our purchase.

Raymond Kid sales person asked for him really great guy along with the rest of his colleagues. Very nice people. Glad I did business with them.

Friendly salesperson, good price, good experience

We walked in on Sunday September 1st. We were promptly greeted by CT. She was very welcoming and allowed us to “freestyle” shop at our pace. Once we needed some assistance she was very knowledgeable & made the whole purchasing process very easy. It was a pleasure shopping with her!

Carol "CT" Taylor was the best. "No!!", "Seriously!" CT was Funny, Caring, Enthusiastic, Very Knowledgeable & Much, Much More. We had a Blast. Remy was also a super great help as well!!! Thanks for your help Remy! Thanks Carol and Remy for the wine, & wine glass for Me & My Fiance!!!!

West Palm Beach store - Wilson R. was a great help with putting my vision of my living room together. Thank you!

Great experience today. The selection was plentiful and Winnie and Jason were very helpful!

Great experience. Our sales associate Robert Conway was so helpful and professional. We never felt pressured as you sometimes do. He was wonderful at showing us what we asked! And very friendly.

Sales person was very helpful. Love their pieces this is my 2nd purchase will be back again

My fiancé and I had such a pleasant experience shopping at Ashley/City furniture. Jose helped us with finding a new couch, Donald helped us with a new mattress and Remi the manager was very helpful and gave us a great deal. They were all patient and super informative. All in all we’re very happy with the service we received!

Not very happy with my visit

I would never shop at Ashley's Furniture. 2021 I purchased all my house furniture with Ashley from the sofa to the bedroom set. Long story short when my table arrived it was too big for the space, and they did not want to help me. On Sunday I went to Ashley Furniture to try to use my store credit gift card unfortunately, they were not willing to help since the store credit had expired. I would never get anything from this store. How can you place an expired date on a store credit certification ? thats stealing.

We were waiting for 15 minutes before we had to go find someone to help us. Finally Rosa was spotted and we bought a dining room set. Rosa was the BEST We will be coming back to her for our living room furniture very soon. Thanks.

Carol was terrific at helping us out with all our questions and making our shopping experience as good as it could be.

We found almost everything we needed here and some of it was on sale. Having the giant combined Ashley/City Furniture store means almost one stop shopping.

Great experience!

I had an excellent experience at Ashley Furniture, thanks to Diego Rodriguez. From the moment I walked into the store, Diego was attentive and offered his assistance immediately. After I found an item I was interested in, he provided all the necessary information with professionalism and a deep knowledge of the products. I’m planning to return to Ashley Furniture to purchase more major items, such as beds and sofas. Thank you, Ashley Furniture, and a special thanks to Mr. Rodriguez for his outstanding service.

Sales team are friendly and helpful, will definitely recommend them to my friends and family

Robert was great in helping us select a couch. Thank you!

It was excellent… very professional!

Professional. From the start to delivery

Great selection of furnishings. Very pleasant and informative sales lady. Gave me more ideas, love my couch and marble tables. Definitely going back for bedroom. Recommend this store to all.

Jose' Reyes made my experience palatable. He was professional and easy to work with

Very friendly, knowledgeable staff that make sure you are in and out with what you need very quickly!

We bought our dinning , living and bedroom set with them . They had a great selection for different aesthetics not only that the prices were affordable as well . Costumer service was great and the delivery guys as well . I would recommend them for anyone especially the one here on palm beach lakes since it’s a combination of Ashley furniture and city furniture so you have a big selection to choose from .

Found a dining set . Thanks Diego service great.!! Manger very nice 👍

Super happy with service from the time I walked in the door to out with a couch. Robert was great.

General Manager Chris was wonderful in resolving a situation I had at Ashley/City Furniture 3 years ago. He stated he’s been there only 2 months. I can see the difference in how effectively he has changed the way customer service is handled and the store is managed…much improved. Also I’d like to thank Sandra the sales agent. Because of their exceptional service, I will return to Ashley and City Furniture which I had said I never will following my previous experience. Thank you for making my day!

You got to do better your!! Customer services people

A huge thank you to Wilson for making our experience so special! We had been to another location nearby where the salesperson was not only disinterested in helping us, he was outright rude. Wilson was personable, professional and extremely helpful! We found the perfect living room furniture and complete our purchase in a timely manner. We are very happy with our new furniture!

Wilson Rosa is such a delight to work with! So knowledgeable, kind and patient. He made my shopping experience a total pleasure. Chris the manager as well, aiming to please and making the whole experience painless. Such a pleasure.

Great experience with the sales team and found a couch I liked almost as soon as I entered the store

Knowledgeable and courteous sales person

Our experience with the Ashley Homestore, was exceptional. We were greeted promptly and professionally. Once we told the store clerk what we were looking for, she took us right to it. The sale process went swiftly and painlessly. Thank you, we will be back. So much to see and all so beautiful.

Jenni made my shopping experience a breeze, it was a pleasure working with her.

Elisa did a great job and was very helpful. No pressure.

Excellent service

Rosa Sandoval went out of her way to help me find the right couch after my original couch purchase was not going to fit. Extremely satisfied. Go see her for the best service!!!

Awesome, didn't even mind me cutting her off to ask questions.

Great service no pressure just there to help and answer any questions! Will was great ask for him if you want a good guy who is there to help! Great place to purchase furniture in the Palm beach area!!

Wonderful experience buying furniture...Nakeisha treated us very well throughout the process...even after our purchase she called when the store started a new 10% off sale and applied our purchase to that sale retroactively...would absolutely recommend going there and asking for Nakeisha if you are in need of new furniture!

I have NEVER in my life been RUSHED and ignored by a salesperson EVER. wish i caught his name but he was too quick to dump us as it was close to closeling time. Thats ok CITY handled our needs

Highly recommend Ashley furniture for your home furnishing needs. We worked with Sandra who was both patient and listened to what we wanted for our twin girls bedrooms. We were able to stay in budget and got the perfect set for our twin girls. Her Manager Jason was also amazing. Go see Sandra for any home furnishing needs you may have.

Very good customer service and lots of furniture options made it easy to find what we wanted

Desiree/Gypsy was such a knowledgeable sales person and was very patient with me when picking out a matress. She also assistant me with other purchases on the floor. I came in for gallon of milk and walked out with a shopping cart! Lol! She was a true professional!

Latoya is your girl! Patience and guidance and the customer comes first! Awesome experience. I requested that she advise if she leaves this location I will follow her. Thank you, Mercedes

Always a pleasant experience. Quick and easy to do business!

Donald and everyone where fantastic.

We went today to buy a couch and dining table. Our sales representative was Raymond Kidd and he was very professional and patient with my daughter and I in finding the right furniture. What impressed us is that we were about to leave the store and give up since we didn't find a good dining table but Raymond encouraged to keep looking and we ended up finding the perfect dining table and we left highly satisfied with the service we received.

Robert was excellent in explaining everything to me

Very expensive and when u buys something of course they try to make the Commission, but it is very cheaper online as well as hidden fees everywhere once you choose an item to buy spent 700 extra dollars on protection and a bunch of other stuff before even buying the item came out to $3000 on an item that was 1500 They try to have you buy a bed for 36 months with no interest.

Manager and salesman were fabulous.

Incredible service! Felt like the whole store was taking care of us to make sure we got not only what we came for, but also what complemented our selection. Great experience!

The place is nice and the sales person was on point for explaining everything about the product.

Kira was awesome. Very friendly, knowledgeable and made the process very easy.

Love this blue couch and love seat. Deep seating and so comfortable!

Was very pleased with the service I received from Robert. He was very helpful and patient. He took the time to help me make decisions on my purchases. I will definitely visit the store again and I will recommend my friends to Robert.

Great Service

So nice to walk around and browse without being followed by salesperson. Found a couch we loved and ordered the same day. The salesperson was very helpful and we got delivery the next day

CT was a wonderful, helpful and patient, knowledgeable salesperson. I found the perfect bedroom set at a great price. A+ service and highly recommend

Robert Conway helped us select a couch and two mattresses. He was very easy to work with and showed us a variety of options in our budget. The manager also ensured we received the best deal. Thanks! Jen and Jon

Today, I took my time and looked around the showcase floor and found an item that I was looking for. LATOYA P. greeted me with a smile and helped me with my purchase. I had a few other questions and she was able to give me some good advice on those too. I am looking forward to the delivery of my new addition to my living room. She also gave me her card for my future purchases or any questions that I may have. Very pleasant and courteous salesperson. 👌🏽👏🏽👏🏽😄

It was awesome, Raymond kidd was a exceptional salesman! Very professional !

Great experience. They don’t pressure you like some places. CT was fantastic! She walked me through the store and really listened to what I was looking for. Sandra A. was helpful when I called back to place my order. She answered all my questions and walked me through the process. Will be back for the rest of my furniture soon.

My sales associate Yarissa was phenomenal, She walked me through two showrooms and was so patient and knowledgeable. It was a very good experience.

Always treated with respect..capable professionals that answer our concerns and make our purchase seamless

Rooms to go and Ashley were always the only place we have bought our furniture since we moved from NJ to WPB FL back in 1994 always received excellent quality furniture and this week was no different as Kristina was top- notch throughout our process in picking out a bedroom set for our granddaughter and even managed to get us into a much needed mattress for my acing back. Thanks again Kristina , looking forward to Thursday for our free delivery,,and soon going back to purchase a living room set for our family room.

Even though the store was very busy I was greeted almost immediately by the manager. He said that he would have a salesperson assist me shortly. Tosin arrived quickly and helped me with my purchase. He was friendly, efficient, and explained the process for the delivery of the furniture. Overall, a great experience from start to finish. Hoping that delivery and set up goes just to smooth.

Raymond was awesome as soon as we walked in he greeted us and within 30 minutes we purchased furniture for my daughter.

I found exactly what I was looking for and Elisa was very helpful

Our sales person Robert Falanga, was awesome, accommodating and walked us through every step of the way. I would recommend Mr. Falanga to anyone I truly care about.

Walked in the store today with no intentions to purchase anything and I was approached by Mrs Rosa Sandoval. She allowed me the freedom to walk around the store And she was always nearby to answer questions. Everyone here was very nice and knowledgeable. This is where we always purchase our furniture.

A comfortable experience in every aspect. From sales, price and time to financing.

Sandra was excellent 👏

Robert Falanga was great, very knowledgeable, very personable and explained everything. Very patient and very thorough in his presentations

(Translated by Google) Excellent (Original) Excelente

Kira was very helpful and made the process of buying a new couch easy and stress-free! She was very friendly and not pushy. I appreciate it! Thank you!

Latoya was amazing! She was respectful in that she let us look around and approach her when we had questions. She was very helpful and efficient.

Desiree was phenomenal and provided customer service like we were twins!! Best experience ever!!

Raymond Kidd was the most helpful and professional salesman I have encountered. Really helped me to select great quality furniture. He was very patient and met all my needs. You need this quality of a person when you are making investments.

People are very nice. I’ve bought a few things in the past, very good quality!

Rosa is a wonderful sales woman 🦋

Robert was super helpful and explained everything clearly and we were able to get what we wanted. Can’t reasonably ask for anything more than that.

Great treatment I would recommend

Winny was wonderful! Very helpful as well as personable! My boyfriend and I bought a couch and we absolutely love it!

What a great experience with Sandra Alvarez. She was patient, very informative and very knowledgeable about all furniture. Had a wonderful painless experience and was delivered the next day. Highly recommended.

Great and professional service.

I went into the store with a general idea of what I was looking for. An associate approached me, and I kind of made it obvious that I didn’t want to be followed and just wanted to look around for a little bit. She didn’t hover over me and was very helpful when I asked her for a certain item that I was looking for. The rest of the experience involved finding an item that I really wanted, but the price was a little more than what I really wanted to pay and she was very nice and wasn’t pushy about trying to sell the item. Overall, a very good experience and I’ll be back.

Excellent service from Kira. She was patient, kind and helpful finding a mattress to accommodate my existing headboard & footboard. She also helped picked out mattress that was sooo comfy!!!!

Fair price and fast delivery.

We just bought a new home and needed many furniture items. Our salesperson Tosin “T” was patient and wonderful. He was very knowledgeable about all of our choices and had a great demeanor. The store is well stocked and the manager was extremely accommodating to all of our requests.

T. Adeniyi the salesperson did a great job. He was patient, knowledgeable and very courteous. We had a good experience and found what we were looking for. His manager was also very helpful. She supported the whole transaction well.

Great experience. My sales person Kira was especial attentive. I will definitely come back to purchase again.

Winnie is great. Highly recommend.

Kira Fitzgerald was awesome, thank you for helping us. I highly recommend Ashley store.

Excellent service.

Amazing selection, great prices. Anna was so helpful yet gave us privacy while we shopped.

The sales associate Ben was so helpful !!! And very professional

Kristina was GREAT!!! Very patient and knowledgeable. See her when you visit.

Was a pleasant experience shopping at Ashley furniture store and Raymond Kidd was very helpful.

Desiree was so helpful and nice ..great experience buying our new sofa and we love it!!

Great selection of furniture at all price ranges. Many different styles Huge store! Very nice salesperson. There’s no high pressure sales people following you around but they are there to help.

Jenny is outstanding and has been through numerous purchases over the last 24 years and Roberto is simply the best manager that I have met in interactions with customers. His caring comes through and he can still articulate what he needs to do smoothly for his company and position.

Very helpful, friendly and professional

Rosa did a great job!

Thank you to Jason for honoring my store credit. I know you did not have to and I appreciate your courtesy. Sales Representatives Kira Fitzgerald made my experience pleasant from start to finish. She listened attentively and offered assistance along the way. Your customer service was excellent and greatly appreciated.

Our experience was when I bought our furniture It was totally satisfactory Desirae Jones made an effort to help us, although we don't speak English very well, I would definitely recommend this store and the people who work there are excellent and they also make an effort to ensure that you understand each of the things what do you need

Horrible….told me that my furniture was in stock and found out three days later it wasn’t. Called at 10:30 and was told someone would call me back. I called at 3:00 and asked for a manager and never heard back from a manager. Went to the store at 6:00 and cancelled my order! They had the nerve to call me yesterday and asked me if there’s anything else I wanted to order. Never wanted to try to explain what happened. I’ll never buy from Ashly or City furniture again. Not worth the aggravation.

Too expensive for the quality

Our store rep Robert Conway was fantastic. From the moment we walked in, he was not only helpful, but very down to earth. Not pushy, but available when we needed him. The purchase process was effortless and he made sure we were well taken care of. We love our new furniture and am very pleased with our experience. Thanks again Robert!

It was a pleasure doing business there. Andre took care of me as if I was family. Very professional and informative and helpful. Great prices. I will definitely be a repeat customer.

👍

Worked with Keisha at the Palm Beach Lakes location and she was a great help. Very kind, friendly, and made the whole process very clear and smooth for me. My only wish is that Ashley Furniture price matched with more places.

Brandon & West are outstanding sales associates, very professional, helpful, definitely will go back there again for our furniture needs.

Elisa has phenomenal customer service. We came a few weeks ago to look at a new couch for a home and we came back today and she remembered us and made us feel extremely comfortable. We are excited to get our new couch delivered soon! Definitely shop at the Palm Beach Lakes location and shop with Elisa. We are very happy with her service.

Bought a great lather reclining sofa. Beautiful and comfortable and the sales people were super helpful.

Robert Falanga gave us the best customer service. He was so knowledgeable and helpful. We couldn’t be more pleased. It was like shopping with someone we’ve known. Thank you so much, Joe and Sandy Kuba

Ben, was patient and was great in understanding our needs.

I am very disgusted by city furniture. This is how my furnitures were delivered and no one wants to take accountability to restore. Horrible customer service!!!

Lisa Winters was very professional and knew what I wanted and showed me all the options so that I was able to make an informed choice I would recommend her to all my friends and family

Nice selection, reasonable prices. Sales people were helpful and friendly. Be sure to ask about the difference between having items delivered versus shipped. If it’s something that does not require extensive set up, or that you can unpack and set up yourself, you can have it shipped and save money instead of paying for delivery. The same policies of 24 hours to report any defect or damage apply. They will also come and pick it up for free even if you have it shipped for free.

Both Latoya and Crystal were helpful with our furniture purchase! Knowledgeable…friendly …helpful and patient!

Gene was very helpful and thorough with our order. He answered all our questions and was very professional. Ask for him when you’re in the store…you won’t be disappointed.

Justin was a pleasure to work with. Very patient and knowledgeable about both City Furniture and Ashley products and services. Highly recommend asking for him when you walk in.

Rosa was very nice!! Pleasant purchasing experience

We had a great experience shopping at City Furniture today. Our sales rep Keisha Whitcomb was amazing. Knowledgeable. Friendly. She made the whole process go smoothly. Kudos to her.

Outstanding customer service by store associate Camila Rubio Luna

Great customer service, friendly and efficient.

I brought my friend Jayne Paul to your store to buy an electric recliner, Robert was super helpful and knowledgeable. Jayne was very happy with her purchase.

They were friendly and patient and explain everything.

If you need it done .. and done right This is where you need to go.

Good amount of attentive staff as well as wide variety of furniture to view.

Always wonderful to visit Ashley stores.i have been buying my furnitures there for years.last long n is so beautiful ❤️

Gypsie Was awesome. Very attentive and familiar with the products. She made it a smooth transaction and I love my new couch.

Andre was a great help as he understood our need and with his knowledge of inventory was able to guide us

Miguel Contreras received us with great affection and attention, with unusual professionalism. It is still one of the best places for home furniture in addition to quality.

Would highly recommend Robert F. We live an hour away and after speaking with Robert on the phone we drove down. He stayed an hour past his time to ensure we were completely satisfied and had completed our purchase. We never felt rushed or pressured. Very knowledgeable and professional.

Personally, I wouldn’t even give them one star. I bought a mattress from there. It was delivered two days ago. No one explained that you have to buy their mattress cover protector in order to trade in your mattress. I’m not happy with the mattress I have my own protector on it And slept on it one night, but they will not do an exchange. Even though I explained that no one told me that I needed To buy their mattress cover if you’re looking for a mattress go to mattress firm, they have all namebrand and way better prices, and much better customer service

Wonderful experience shopping and using a credit that I had earned from an unused home service that I had purchased. I must have walked the store 3x looking for what I wanted and the sales associate Shakira (Kira) was such a delight. Her demeanor from the get go was so genuine and I can clearly tell she enjoys her job. I can’t recommend her enough as well as Ashley/City Furniture. I have never had an issue in all the years.

Shaketa was great. She made buying furniture and easy and enjoyable experience. She showed great customer service. Excited for my new furniture.

Absolutely beautiful furniture throughout the showroom. Salespeople are wonderful; very helpful, knowledgeable, and no pressure. Will refer friends & family.

It was a great experience. BEN was so helpful, very informative and patient.

I really liked how family oriented the store is set out. It looks very cozy. The sales representative was very attentive and knowledgeable. I am looking forward to receiving my furniture and will definitely be using this location again.

I purchased a dining room table set with matching server and entertainment center, etc. all pieces arrived built poorly drawers not able to open and damages on the furniture , like peeled/ chipped wood. Also, the wrong dining room chairs. It’s been almost a month for them to approve an exchange ( unbelievable) Ashley furniture customer service is extremely poor not only did they mess up my chairs they charged me additional to deliver the correct chairs. Ashely had me make a claim including pictures and details regarding why the furniture needs to be replaced or fixed. And Regarding a refund I had to call multiple times, just for my refund, which I paid in full . They are a bunch of scammers and will charge you for their mistakes and on top of it, have you email claims that they ignore and you still have to follow up yourself. customer service is nonexisting, and no one cares to make anything correct for the customers!! I’m exhausted from this experience that was supposed to be a happy occasion. It’s been 3 plus weeks and im still dealing with this!

Amazing experience, Rosa was phenomenal and extremely patient with me and my family

Design Consultant Rebecca was professional and super helpful with space management and color and safety concepts with respect to OUR style preferences. Our super helpful sales associate Wilson was key to unlocking the benefits programs available to us. A very merry Christmas conclusion 🎄 for our new Deerfield Beach condo ! Thanks 🙏

The sales person, Lisa was very helpful with my request to look at a certain item. She was knowledgeable and not pushy which I greatly appreciate.

Great sales rep

In response to the Owner: Unknowingly we showed up about 10 minutes before closing time. There was an lighted "open" sign and we noticed no door hours posted. We walked past about 4 employees at the front desk who all ignored us. We looked around at the furniture until a sales lady informed us the store was closed. In our brief visit, we saw no sofas of interest and never went back. So...an average experience at best.

(Translated by Google) Very good 👌 (Original) Muy bueno 👌

Robert was excellent Highly recommend this location

I did have a good experience with the stuff at the store, they were very kind, I fill good to make business with you. Thank you so much...

Thank you for assisting us in our purchase

Sandra A. is an exceptionally helpful and patient furniture advisor and guru in the W Palm Beach location! Highly recommend asking for her.

Carol was super nice and helpful. She helped me make decisions on my new mattress quickly. The entire transaction took less than 30mins. I did not feel like she was trying to sell me anything more than I needed or wanted. Pleasant experience!

It gives piece of mind knowing you’ll be getting the best for your money.

Exceptional customer service from the west palm beach store. Working with gene was a pleasure and we walked out with everything we were looking for and more! We definitely will be back soon.

Spent a couple of hours with Elisa Longo. She was very patient with my wife and I. She helped us with selecting a couch..a rug..table and cocktail table. She was very knowledgeable and most of all personable and cared about our satisfaction..we will be back.

Do not order online. Originally I was told my item would be delivered within 1-2 weeks. Now I am being told the item will be delivered in 2-4 weeks since this is a “special order”. Never was this mentioned and had I known I would’ve went into the store and picked something there. I had 2 of my emails ignored and had to reach out to the live chat to get an update. This kind of customer service is unacceptable. Delivery is expected for December 13th (per my last email conversation). We will see if that is honest.

Excellent customer service? Thank you!

The lack of overall customer service is recognizable of an Ashley Store.

(Translated by Google) Don't be fooled by the extended warranty for any damage to the furniture fabric. I have damaged furniture fabric, I have called several times and they tell me that it does not cover these damages. They don't even give you the option of sending a technician to check the furniture. Money wasted one year with the furniture and it is horrible. Do not be fooled. (Original) No se dejen engañar con la garantía extendida por cualquier daño a la tela del mueble. Tengo la tela del mueble dañada he llamado en varias ocasiones y me dicen que no cubre esos daños. No te dan ni la opción de envíar a un técnico a verificar el mueble. Dinero perdido un año con el mueble y esta horrible. No se dejen engañar.

It was a great shopping experience. Desirae, our sslesperson, was very patient and provided great ideas.

It was great,my salesman donald,was very good,really professional.showed me what I was interested in,and found the best deal for me.weston was a big hand also.ill shop there again !!!

Omggg I just love working with Desirae Jones she is amazing and I really put her to a challenge and she went right along with it like the pro she is I would highly recommend anyone going to this Ashley to ask for her !!! Thank you Desirae!!!

We arrived with only a rough idea of what we hoped to see...Elisa Longo walked.us through the store and the process and within an hour or so we left with exactly what we hoped for...

Excellent service and a nice gentleman as well

Thank you Donald! You helped me find the perfect bed for my room

Sandra helped secure another smooth deal for me!!

Customer service was excellent. They went above & beyond Robert F & Robert C in W Palm Beach store. They were amazing

Andre was terrific… Knowledge, patient, professional. A true pleasure…Strongly recommend you request him to work with you if you are ever in the store.

(Translated by Google) Diego, an excellent seller for his kindness and knowledge. (Original) Diego, un excelente vendedor por su amabilidad y conocimiento.

Exelente customer service.

Latoya was excellent!

We had a great experience today mainly because of our saleswomen Latoya ! She was excellent ! Great choices and plenty to look at !

Elisa our sales person was very knowledgeable, professional, patient & understanding of our wants and needs. She made our visit and purchase smooth and easy.

Happy

Great customer service. Love their furniture and hospitality. Thanks to Jeanetta and her boss for the pink pumpkins for my class.💕💕

Nikyta was amazing, as soon as I walked in she greeted me as if she knew me. I felt so at home and well relax that I forgot I was shopping 😄😄😄 I just love this store. Ben you rock also and Shane O'Brien he was awesome too. ♥️♥️♥️♥️♥️💯💯💯💯

Robert was by far one of the best salesman I have had the fortune to assist me in purchasing furniture. His non pressure but extremely insightful and thoughtful approach was much appreciated and recognized. His professionalism was instantly recognized and appreciated. Buying furniture for multiple rooms can be overwhelming, but Robert was patience and his guidance was appreciated. I highly recommend Robert … you won’t feel negkected nor will you feel like just another customer …Robert will make you his priority! Please go to Ashley and ask for Robert! He truly is a winner and should be recognized for his talent and dedication.

Very smooth experience. No pressure whatsoever.

Great salesman and very helpful

I went in to purchase living room furniture today. Justin helped me and was extremely accommodating and helpful. He was trying to help me with online pricing and possible a price match from their website. He radioed for mana help. I female manager with long brown curly hair came up to the desk. I have to describe her because she never even acknowledged me. She came off as very irritated that Justin even called her. She continued to act bothersome, and talked as if I wasn't even there. Well, it turned out that I wasn't able to do the price match because of different Florida zip codes. I said " Ok! I'll go somewhere else." and thanked Justin and started walking away. The manager said real loud... " It's going to be the same anywhere you go!" in a really sarcastic voice. I kept walking. She's right, it will be the same price in Wellington, when I go purchase everything there tomorrow. Justin lost a $4000 sale today, with future purchases because of his manager's actions. Customer Service goes along way even when you have to tell the customer something that isn't in their favor! I do it daily, as I am too, a regional retail manager.

My sales woman, Jeanetta was awesome. Very patient with me and very knowledgeable.

It was Great.

Great customer service, availability and options!

Kira was so patient and helpful as I walked thru the store picking out all the items to make up my room.

Stepped in the door greeted by Jenni H. And she showed me all of the dinning room pieces that would fit my space in my home. She took her time with me and helped me pick out the best choice of table and then chairs. While we were sitting filling out the paperwork to buy the dinning room she mentioned I might need a new mattress so we talked about it went to check out the mattresses and I bought a mattress. Very excited about my new furniture. Thank you Jenni H. 😃

Great experience I had previously visited so requested my Salesman, Don, and he made everything happen quickly!

Had a fabulous experience. Our rep was extremely patient as it took us (me) 5 hours to complete the transaction. (Dropped $8k, so I don't feel too badly). The $150 free accessories per $1k is a wonderful perk, they have lots of great stuff to choose from. TY City and Ashley Furniture!!

Great service! Sandra was very friendly and helpful.

Sales person Shane O’Brien was very helpful, always nearby to assist or answer questions without hovering or being pushy. Very pleasant shopping experience.

Ashley furniture is the way to go, very professional & took their time explaining every detail to me. They have nice selections of what you need. Miguel is the guy to work with there.

Great experience. Lisa Winters was wonderful to work with. She was sure to find out what my priorities were, and spent time with me to find the perfect options to furnish my new home. I couldn’t be happier with the beautiful pieces I chose, at prices I am very happy with. From walking in the showroom to the delivery and set up, the process was seamless. Would highly recommend!

Friendly, helpful and efficient. Highly recommend using Nikyta as your sales person.

Excellent company. Robert in the store is unbelievable he goes over and beyond to accommodate!!

All the employees are just so friendly and helpful that I will definitely let my friends and family about my experience at Ashley Catherine Silver

They have a nice selection of furniture, as does City Furniture. I have purchased many many pieces over the years from City Furniture.

Products and services Shane was great

Friendly service and good prices

We went to City Furniture and LaToya was wonderful! Great help choosing our furniture, she's very friendly and great help!

Great experience! Customer service was friendly, knowledgeable and efficient

Latoya was so very helpful and stayed with us the entire time while we looked for the perfect couch. Thanks for dealing with us!

Latoya was wonderful and answered all my questions

Great service and professionalism

Elisa was amazing with all her help. We had a bad taste from a previous purchase & she helped escalate that previous problem to a regional manager that was very professional & seemed to care to help possibly get it resolved, along with helping us find a new living room set.

Excellent customer service

Sandra was professional and knowledgeable about our furniture selection. We are very pleased with our experience at City Furniture.

Shane and Remy are super awesome. We got everything we wanted and they were very accommodating with the stock and prices.

salesperson was super nice and very professional

Representative Robert Falanga of the WPB location was kind, patient, knowledgeable, and a pleasure to work with. I had been shopping around at multiple stores including other Ashley/City furniture locations and ultimately bought from him. He went above and beyond to accommodate a narrow window for speedy delivery. He's the best

Great job very quick service.

Great service, friendly and helpful

Everything they have good people and good treatment to the customer

Ben our sales rep was very helpful and professional. We would highly recommend working with him… and plan to use him again in the future Our delivery went off without any issues. Sam was very nice and professional as well

Courtesy of the personnel

Ashley has a vast array of furniture. The prices are great. The salespeople are very knowledgeable and friendly. I have been helped by Jenni Hepburn and Desirae Jones. Both are great to work with!

Approval system sucks I went and got the same item at Badcock instantly. I won't ever go back there again!

Recently purchased living room furniture from this locations and they have a great selection. The staff and management are super friendly and Carol (CT) was an absolute joy to work with. I was there for hours and she made me feel like family. Love this place and love that there are 2 show rooms. I was like a kid in a candy shop. If your looking for a great selections and great prices please check out this store. I would recommend them to anyone.

Prices are the best on the marketplace and the quality is superb

Sandra Alvarez is amazing

My son and I with to Ashley Furniture yesterday! We had a wonderful experience! No pressure on what I would buy! My sales associate was amazing! I will definitely return for future purchases!

Robert Rosado is THE most helpful!! Robert knows what his customers like as it relates to furniture and gives the best suggestions to complete a look! I appreciate Robert’s kindness and how accommodating he is! He is about his customers and getting their needs met and I’m sure his team is the same! Thank you so much, Robert!!!

Their prices and their attention are excellent. I definitely recommend

Very god quality for a good price and excellent customer service

Dieujuste “Manny” was very patient and helpful.

Fabulous experience shopping here! My sales person CT was fabulous! Found some treasures and prices are crazy good!

Sandra svendano was a wonderful sales woman. She helped me immensely found what I was looking for. I got the best price and overall I have purchased from Ashley before in the past. I am in very satisfied.

My experience was great. Desirae was an incredible Sales Associate. Extremely knowledgeable, accommodating and a please to work with. I look forward to working with her again!!!!

Ben was absolutely amazing, knowledgeable, treated us with respect, gave us good ideas, & was a pleasureHe didn’t forget anything, his customer service skills were on point. What a wonderful experience. Thank you so much Ben & Ashley Furniture, appreciate it!!

Excellent service, accessories, and furniture. Would highly recommend Ashley‘s for all your household needs.

I am very happy with my purchase

Love all the furniture I bought at Ashley/City Furniture three years ago. I bought the 3-year service plan and never needed to use it. I had been told, at the time, that the service plan cost would be refunded as a store credit after 3 years. And sure enough … I received a letter from Ashley last month with the store credit coupon. Now that’s excellent customer service! Thank you! I bought a beautiful Adirondack chair with the coupon and my sales woman, Jenni, could not have been kinder or more helpful.

Ashley furniture is good quality and good value; always our first choice. Andre found us wandering and greeted us properly as no one had met us at the door. He listened to what we needed and he directed us to the perfect reclining sofa. He was very knowledgeable about the products and did a wonderful job helping us make an educated decision. He explained the warranty, protection plan and financing options making the transaction seamless. Happy customers!

Love all the furniture I bought at Ashley/City Furniture three years ago. I bought the 3-year service plan and never needed to use it. I had been told, at the time, that the service plan cost would be refunded as a store credit after 3 years. And sure enough … I received a letter from Ashley last month with the store credit coupon. Now that’s excellent customer service! Thank you! I bought a beautiful Adirondack chair with the coupon and my sales woman, Jenny, could not have been kinder or more helpful.

The sales lady we had n West Palm Bch. Was very nice .

This was my very first experience with a furniture store and so I was nervous as I had no idea what to expect. I was almost immediately put at ease and ended up having a wonderful experience. My sales rep, Jovonna, was incredibly sweet, kind, friendly and helpful from the moment my boyfriend and I walked through the door. She was one of, if not the, most pleasant sales people I've ever dealt with and I will definitely be back for all my future furniture needs. She was all smiles and I never felt rushed, pressured or pushed to buy anything. I even changed my mind several times and ended up purchasing something entirely different than what I had initially told her I was looking for and she was so pleasant and patient with me and never once tried to steer me towards anything. She helped me immensely by checking to see if the items I was interested in were in stock as I needed something quickly and never tried to push me into waiting on the ones that weren't. I will definitely be coming back in a few months for a new dining room set.

Good place to buy!!

Wonderful staff. So helpful

Good customer service. Helpful

Horrible customer service. I purchased a bookshelf which was damaged upon receipt. I had to argue with the company in order to get a replacement shelf. They finally sent a replacement shelf and the repairman installed. After he was done, the shelf was over an inch too short. I asked him why he left when the shelf was clearly too short. He replied "I just installed what they sent me " nobody cares anymore.

Jose was great and fun to work with very professional and very helpful our experience was great my family left happy everyone was kind and happy love the environment

Latoya is a great low pressure sales person who is very enjoyable to work with. We look forward to working with her when we are shopping at Ashley.

Me enviaron un juego de sala del color diferente al que yo escogí puse un reclamo y no se comunicaron conmigo me ignoraron.

We had an issue with the online store order but the WPB store took care of it. The young sales lady and the manager were excelling to work with, went above and beyond. Will definitely buy from Ashley again!

Robert at the west palm Ashley’s was extremely helpful in helping me pick out the perfect couch for my living room. Purchase was easy and they delivered it the next day!! It was great!

Fantastic experience shopping for bookcases and beds at Ashley Furniture. Desirae Jones provided personalized service tailored to my exacting needs while demonstrating deep product knowledge and quirky, engaging interpersonal skills. Well done to Desirae and team. I'll be buying more.

Great customer service, friendly and helpful. The furniture and home decor was beautiful and you had every thing we wanted.

Robert Falanga was our sales representative and he was so informative and helpful. His patience and attention to detail helped us pick the perfect furniture for our home. He is definitely the best of the best.

The service was great from the sales person Diego to delivery. Very satisfied with all our purchases!!

Beautiful place to shop The service was lovely

Service was excellent

Had a lovely and successful visit. The salesperson was extremely knowledgeable and directed us to exactly what we asked for and even helped us select accessories. We even arranged delivery the next day. Every person we came into contact with was friendly and helpful

Sales associate (Tia) was very helpful and patient. Spent a lot of time helping us and making sure the item we needed was the right fit

I am impressed with the salespeople who are professional. Kind and helpful

My husband and I enjoyed our experience at Ashley’s. Wes was very friendly and patient. 10/10 on selection, price, and customer service.

Jeanette spent seven hours with us selecting furniture for our new home. She made it very easy for us, from financing to selection and arranging delivery. It was a really cool experience.

I enjoyed my experience with Ashley's. Wes was nice and patient with my husband and I. The store had a variety of furniture pieces for every decor style. 10/10 for in store experience. I'll update this review when our pieces are delivered.

Good merchandise Rose was the best sales person It’s a pleasure to shop at Ashley ‘s

My sales rep Elisa was fantastic! She took the time to listen, showed me what I was looking for & didn't rush me into making a decision. I felt very comfortable with her suggestions & the knowledge base she possesses and in turn felt very confident in my purchase. She went over every single detail & didn't leave anything out. Elisa went above & beyond. Thank you!

Great selection and our sales person Robert was so knowledgeable.

Although we swore we’d never shop at an Ashley Furniture again due to past issues, we figured we’d give a different state a try and stop by as we recently moved to South Florida and wanted a TV stand matching our dining set. I must say, it was an excellent experience, our salesman was friendly and on point and assisted us with exactly what we needed, made a purchase and was out the door in less than 20 minutes! Very seamless, thank you!

This is my first time moving and Jovonna Rhone from the palm beach lakes blvd city furniture is great..I’m kinda nervous about making a good decision and keep changing my mind on what furniture to get..and she understands and is very patient…I definitely recommend you buy furniture at this store…they are very professional and effective…..THANKS JOVONNA!!!!

Justin was our sales reps. He made the experience of buying a mattress and living room set very pleasurable. I can't say it enough just how nice and pleasant Justin was. If you need something, go on Thursday, Saturday, Sunday and ask for Justin. You'll be happy you did.

Lots of choices, fair prices, and our sales person. Wilson was very helpful.

visit Ashley furniture store

Great service salesman was very knowledgeable. Good experience

Really appreciate appreciate the professional and courteous service I received at Ashlee’s. I highly recommend the Palm Beach Lakes Boulevard location when shopping for furniture and or accessories.

Robert was extremely helpful and efficient. He performed a number of transactions quickly and simultaneously.

they have a large selection of the item I was searching for and the rep that helped me. Jenni Hepburn was very knowledgeable on everything and she was very considerate of my husband who did not want to do a lot of walking. Jenni is the best. when I change any other furniture I will come there first.

Today I had the pleasure of a beautiful young lady by the name Jenni help me today. She helped back In 2015, and I made it my business to find her today,she is very professional and pleasant. She took the time as before to help me get everything I wanted and needed Ashley had everything in stock.Jenni made sure of that. 😀 Thank you so much for such a pleasant experience…

Highly recommended. Excellent customer service. 🥰

Tony was great, informative, and pleasant. Prices average, a special would have been great, otherwise good.

I really appreciate the service that Latoya provided me while I was looking for a new bed and couch

Decent customer service 🥰🥰 Gene from Palm Beach lake stores was beyond patient with me!

Robert Falanga, was our sales rep. We found him to be very pleasant and professional. We’ve been back a couple of times, and we always will ask for him. He made a purchase is very simple and explained everything in detail about our delivery. This put us at ease with our purchase. Thank you, Robert.

Jenni was absolutely amazing! So informative and friendly. Will be buying more furniture with her in the near future!

Great experience Latoya was a pleasure to work with .

Love to shop at city and Ashley furniture, always love their designs and quality and the customer service, this time Anna Skryabina dealt with us, we found her to be extremely professional, courteous and utmost helpful. We give 5 🌟

Have called and emailed several times with no response.. good at selling stuff, not good at following up. We have an issue with a sofa we bought, and can’t get a return call or email.. not happy

No customer service. Called an emailed salesperson 5 times. No response. Problem with delivery and no resolution. Push hard to sell. No follow up

Sales lady was patient. Delivery guy delivered on time in the pouring rain. Furniture looks nice in my space 😊

Very helpful and Friend Staff. CT and Desirae helped me find everything I needed. Would definitely go back and shop again

We just had a great experience with Sandra buying some furniture. She was helpful, she listened, and made the whole visit an absolute pleasure. We will definitely will return in the future. I can’t recommend the service highly enough!

Selection and price. Andre was very helpful and very pleasant to deal with

I went into the West Palm Beach store three or four times to check out the furniture today I went in with the intent of getting the sofa with the sleeper, and Lisa was very helpful to me. Very good sales associate they did not have the proper rocker recliner that I wanted, so Eric online Ashley online showed me several rocker recliners, and Lisa helped me through my order very much and I will go to the Stewart store because they have one of the rocker recliners in stock up there that I can sit in and check out, so I can complete my order, but very happy with all the help that Eric and Lisa gave me a great experience for buying furniture

The service was great from the sales person to delivery. Very satisfied with all our purchases!!

Fashionable and stylish. We also like their imitation plants 🪴

Friendly customer service by sales associates and manager. Manager helped us resolve a situation w/ a warranty and credit.

Nice quality furniture Diego was very helpful

Today I went to the store and Lisa and the manager both helped me they both were very helpful and grateful

I had a great experience working with Desirae Jones. She was extremely knowledgeable and helpful. I would recommend Desirae to anyone looking for furniture. You will NOT be disappointed.

Really great service! Got exactly what we were looking for :)

Josie help me she was very professional

Sandra was very patient and helpful We loved to make our purchase with her

Josie was wonderful to work with and made the process very easy! She took the time to make sure we got the mattress that would work best for us to go along with our new bed set.

Sandra was out sales rep from city furniture/ sister store nxt door . She was wonderful! Very helpful.

Theresa was very thorough and amazing!

I had a great time ASHLEY SALE PERSON WERE GREAT THEY TOOK TIME TO SHOW EVERYTHING THANK YOU

Great service. Diego took his time to explain everything. Lots of attention to detail.

Very great service!

Fantastic experience purchasing a bedroom set and mattress today at Ashley Furniture in West Palm Beach, FL. Our sales representative Diego Rodriguez was 5 stars and so helpful with showing us through the store and helping with the details of delivery. We will be going back for more Furniture because of our great experience today with Diego.

Have been an Ashley customer for years in Nanuet NY. Came here and went right to Ashley to furnish rooms in our condo. My husband and I bought a new bedroom set, mattress, mirror, etc. When purchased we were told the Veterans Day sales prices could not be applied until Saturday. Fine with us. There was also a manager called over to meet us who thanked my husband for his service with FDNY and said he was giving us another $100 dollars off of the mattress. When all was said and done the sales prices were not applied in full and our $100 did not get applied either. When I called the sales person she was curt and snarky and read off numbers that just didn't add up. I also called to ask about USB attachments on bed side tables which when the same tables were purchased up north had them. She did not return my call and inquiry. Bought the rest of my furniture elsewhere.They did come quickly to replace a mirror that had a faulty hanging attachment. Overall experience not good.

Excellent sales people, excellent amount of available stock & prompt delivery.

Disappointed! I've been an Ashley customer for many years and had nothing but great experiences in NY. Came down here and it was a bust! My husband and I bought a new bedroom set thinking we paid for everything in full. Salesman AND manager checked all of the SKU numbers and were sure we had everything we wanted. Paid in full (or so we thought) for the set. Delivery day comes and the driver calls to ask why we only purchased the rails to our bed, not headboard or footboard?! What?? My husband took the day off of work to be there and we spent the day making calls. Spoke to customer service and they were of no help. So, all in all, it cost us another $1,500 to complete the set. That was one costly mistake on their part and not much more than "sorry for the inconvenience ". In the end they did give us a small discount but I don't think they did enough to rectify their mistake. At one point we were going to return the set but apparently they "don't accept returns". So, be very careful when you purchase here. Review your invoice before you pay/leave the store!

My experience at Ashley furniture was wonderful. I found exactly what I was looking for.

Nakeisha assisted me with picking out a new bedroom set, as I'm brand new to the area and starting from scratch furniture wise. She was so helpful without being pushy, a wonderful balance not often struck by people working in sales. She was patient and stayed with us for quite a while - I never felt rushed and she gave us her full attention. I ended up getting a great deal on a beautiful set which will be delivered in only a couple of days. Thank you Nakeisha!

la vendedora que me atendió, exelente persona y muy profesional, cinco estrellas para ella

We had a wonderful experience this afternoon, our salesman Donald was very helpful, friendly, knowledgeable & professional!! He was very patient with us! We can’t wait to get our new sofa, loveseat & recliner. We would highly recommend!

Great experience. Patrice was super helpful!

Robert Falanga was extremely helpful in helping me find the things that I wanted no high pressure very informative did a very good job felt very comfortable and had a very satisfying experience!!

Latoya was great her personality and service was awesome...

Very helpful! Sandra at west palm beach listened and understood what we needed and gave us options how to proceed

I had a great furniture shopping experience here. Found just the pieces at a great price.Caril Taylor and Gypsy provided outstanding customer service. They are the main reason I returned for a second purchase.

Is amazing the atención the stuff is incredible I’m very happy

La atención de sus vendedores

What a poor experience with delivery mechanism that causes us to cancel entire order.

Patric made selecting and purchasing a new bedroom set and mattress an enjoy experience!

Elisa was awesome and welcoming great salesperson

The staff are amazing Carol &Gaby take care of us than you sooo muchhhh 🥰🥰

We are making a second purchase between yesterday and today. Our Sales Representative, Desirae made it really special for us! She is very personable, friendly, girl next door charm. I would highly recommend this store...it's combined with City Furniture and the staff work both floors. I would also specifically suggest, when you are here, request Desirae for an excellent experience! She makes great recommendations and at the end of the sale, you feel you made the right choice.

Highly recommend! Excellent furniture but best of all is their outstanding customer service 👏🏽 Check out Ashley Furniture for your next furniture purchase 🤝🏼

Recently purchased a sectional from this store in August. The recliner part of the chair is lose and weak. Had two techs come by and say that it should be replaced. City furniture denies that and won't replace. Customer service refused to have me speak with a manager and lied about how many people that I spoke with. I have a young child that plays on the sectional and they refused to swap out even for a safety issue. I have the full service warranty and they still denied it. Customer service is useless and I will continue to escalate until matter is fixed.

Good customer service. Robert was very helpful.

I ordered a bedroom set that had to be exchanged 3 times 1st time damage to rails and bed slacks too small damage to nightstand 2nd time slacks still too small with damage to headboard 3rd time slacks came correct but footboard wasn’t put together 4 th time for footboard which wasn’t put together at all just put in place with the 3rd delivery people, I heard one driver ask the other if a screw gun was in truck and it went silent with no response from the other driver. The bed was attached to footboard with screws to bed to look like it’s correct but the footboard had 1 screw on each side with no other screws at all. 2 lamps delivered on 4th delivery in box 1 lamp where the neck of the lamp is secure it doesn’t stay put like the other lamp and it cause the shade to wobble. I called 10/11/22@ 3p To be told a technician will come out I asked if I can return lamp to store then order another one . A technician can’t fix the lamp error. This is s horrible experience

Good quality furniture at a good price.

My experience at Ashley furniture was great overall. In the show room I was greeted and assisted very quickly. Attentive staff. The furniture pieces are amazing and beautiful. My sales rep Vesna at the WPB location was excellent and helpful with my decision making. Another rep Logan was friendly aswell. Definitely will be purchasing from here in the future again.

The staff is very efficient, patient, and professional.

I swore never again and now here I am after giving them another chance. I purchased a sofa in June after asking to only see the sofas that were in shock and available for delivery now. I found one I loved and it was delivered in record time. Once it arrived I noticed a whole back cushion missing. I informed the delivery guys and they helped me put in a claim. Here it is end of September and no call, cushion or explanation. After being told it would be here in 2-4 weeks. If I wasn't 9 months pregnant at the time with nowhere to sit I would have refused the delivery. I guess I'll keep making payments for a sofa that I can't sit back on in the middle. Thanks a lot Ashley's for making my nesting phase so much easier! NOT!!!

My girlfriend and I were looking for a couch and Tony Brown assisted us the whole time wonderfully. He was also extremely helpful after the fact when we needed to make some changes for the order. Over all a great experience thanks to his assistance.

Bad service bought a couch waited for delivery guys were bad looking around the house instead of their job. They broke the couch. Had to wait till they fix it two more weeks. Be careful the whole team is in the game. I won’t go into more detail.

The associated was very polite and take her time to make to make sure my selection was what I wanted.

Great selection of dining room sets. Competent and friendly sales staff

Great shopping atmosphere. Great quality furniture

Great quality and prices!

The best costumer service

A great and easy way to shop furniture….Carol was so helpful

Robert was an exceptional salesman. He even offered to come meet us on his off day if it worked better with our schedule. Even though I was frustrated at the availability & shipping dates of items I had chosen, Robert helped us choose alternative options.

a great and easy experience

I had a great young lady helping me. she was very patient with me. The quality of the product looks good. The young lady name is Keshia.

I have been a costumer for more than 15 years. I have never have a problem at all. Awesome customer service!!! Carol Taylor was very helpful and she knew exactly what we were looking for. She also offered recommendations that worked very well for us. Thank you Carol

Great customer service and we love our furniture. Also good pricing.

Today we purchased a recliner chair with Lisa. Lisa was great. She answered all our questions and was very helpful.

Benson Jacquecin was very helpful. We were in a hurry and he helped us quickly write up the order. The store’s selection was also very good.

I have purchased furniture before at Ashley, and am very happy with the quality. Today, Patrice helped me choose a bedroom set. She was very friendly and listened to what my needs were and found me the perfect items.

They have a wide selection of quality furniture. The staff is friendly and helpful.

Tony B. was our sales associate. He was amazing. He walked us through the credit process. He got us delivery a week later. He treated us with the utmost respect. Tony is the man!

Good quality at a good price

Shelly L was a great sales person and was helpful with the purchase of our sectional. I would definitely come back

Excellent costumer service .

Great service and price

Excellent choices in furniture and service was superb

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UPDATED REVIEW Once something is delivered to you, you're stuck with it. Don't buy anything from them unless you plan on keeping it the rest of your life. They apparently have a "no return policy". I recently bought 2 end tables for my living room to go with the couches I had. The very next day, I went in and bought a $4,000 sectional sofa from them and told them that the tables that were just delivered and still in boxes would not fit with the couch now and I needed to return just "one" of them. Only one would fit. I was told "call customer service, they'll probably work with you". Nope. Absolutely refused, even after spending all that money on a sectional, they refused to let me return a $250 end table, unused, still in the box. I was never told anything about the "no return policy" nor did I sign anything regarding this. I was told that if I called within 24 hours, there should be no issue. That is completely false. I will never purchase anything from them again. Update on my previous review of Ashley Furniture. I received a response from the “owner” to “resolve ASAP”. Didn’t happen. Emailed as instructed. No response. Emailed again. Finally received email to “schedule” phone call. Replied. No response. Replied again, still nothing. Stay away!!

Don't buy the protection plan or stain plan. DO NOT fall into the same scam I did. Paid for 3 years and every time something happens to my 9 months old furniture they don't want to cover it they come up w excuses! This was the last straw when I had a stain on my 3k sofa and wrote to them after having the protection and they said sorry I had a day to let them know about the stain! Biggest scam ever. DO NOT purchase the protection plan!

Wonderful experience. The sales person, Jenni Hepburn, was incredibly helpful and patient. She was able to help me find exactly was I was looking for and guided me through all the purchase documents explaining every detail. After the purchase she continued to be available to help me with scheduling the delivery. The entire process was pleasant and effortless. Great store and sales staff.

Jenni is very polite great sales representative she should work every day

The best store every person nice

Ashley was very professional recommendation very well very honest no pusher seller

Dan was extremely helpful and knowledgeable. Best experience buying furniture that I ever had.

Anya was our sales rep and she went way and beyond in helping us choose our furniture. Her expertise and knowledge were very helpful. She was very patient with us, for to me choosing furniture can be a bit overwhelming.

Dan was awesome. Patient and got us a great deal! Will be back for more later.

Tony B. is your guy!!! He gives you just enough space and information to enjoy looking. He was honest, funny and just a great guy to do business with! I will be going to him for all my furniture needs.

Great furniture selection and great customer service. Ask for Gene. He did a fantastic job and was very knowledgeable and helpful. We will go back.

Jason at the store on Palm Beach Lakes is the best. No nonsense, understanding, flexible. If it wasn't for him I may have gone to a competitor.

Good service, found what needed

Great experience and helpful sales person thank you Elisa.

fast friendly service. even helped with tax

Donald my sales person was the best

Will never use this company again. Bought two bedroom sets June 2021. I was told by the sales person that everything was available for immediate delivery except a headboard. Here we are, February 2022, and still have not received the full order. I was contacted a couple of weeks ago and told the last of my order was ready for delivery. I travel a lot, so I scheduled delivery, changed my work schedule to make sure I would be home, costing me money, and just received an email that my order again has been further delayed until April. The furniture is mediocre at best. Not worth the wait. I got my couch at Haverty's and although I had to wait, no one lied to me. And they went above and beyond to accommodate my needs. It was worth the extra money. I wish I would have gotten my bedroom furniture through Haverty's as well. Ashley's Furniture doesn't care about their customers. And my sales person has no ethics to lie to me the way he did. Unless you want to wait a year for your furniture and get lied to, go somewhere else.

Mr Jaime Bonilla was very helpful in our selection, he was friendly and very professional , I’ll give him a 10-10👍

Great store and great prices ! Quick delivery!

Great selection of items. Decent prices and good service. Thanks Gabrielle.

Great prices, quality and amazing customer service. James was great!

the quanity and quality the personal service ... I love Ashley funitute

Very good prices. Wide selection.

Great selection with exceptional salesperson Robert F. Was patient as we compared our selections and he answered all our questions.

Our experience with Manny was very enjoyable & productive. We were able to get what we wanted in a double recliner set & couch. Manny was very helpful in showing us numerous items.

Tony Vargas was very patient helpful and courteous he helped us get our dinning table. He also was upfront with all the details of my purchase I do Recommend. !!!

they did everything possible to kill the sale. When you asked how much it cost to ship oh, they tell you that you have to register all your information including email and phone numbers. then they give you a stock answer which is free sidewalk service or $180 for White Glove service. then when you ask for delivery date, particularly in times of covid they have to enter the entire sale before they can give you a delivery date. my original salesperson was Surly and unkind. her associate was appropriately professional. they also spend much time trying to sell you a bunch of expensive accessories like a warranty, like a cleaning service. Ridiculous. however, after shopping around oh, I did purchase a couch from these people in spite of the fact that they did everything to kill the sale.

Susan Rogers was my sale person and she's amazing. Knowledgeable and very patient! HIGHLY recommend!!!

Our Salesperson "Wood" is an absolute professional. He answered all of our questions without hesitation. He also went the extra mile through the negotiation process. I would definitely go back.

Jim was so friendly and knowledgeable and professional. He makes you want to buy!!! Very happy with our purchase.

Anya was the most knowledgeable salesperson we have seen in years. Knew where everything was in their huge showroom. Made awesome recommendations and checked availability on everything. 10 stars if that is possible

We have spent 10,000.00 on furniture for our new Florida home. We have had to put claims on almost everything. damage items, poor quality items. some items on back order or wrong item delivered. We have been waiting for our complete bed room set we ordered on Nov 20th. have everything now except the side rails, so we can actually sleep on the mattress purchased at the same time. now after wasting a full day trying to get this latest mess fixed I am told that a temporary metal frame will be delivered on Friday. We spent almost 8000.00 there on Nov 20th and still have no bedroom just received the table I should have had before Thanksgiving. There customer service is awfully if there are problems. Return policy is the worst I have every seen. On the up side sales clerk was awesome and the Asst Manager at the store who finally was able to make a claim was kind. How ever I will never shop Ashley or City Furniture again. There has to be a better quality of furniture store in the Palm Beach County somewhere.

Gabriela knew exactly what was looking for after I explained it to her. She wasted no time in personally taking me to each small dining room sets they have in the showroom. I highly recommend Ashley, Five Stars!

Great quality great prices so far good service

Robert didn’t approach me right away, I actually ended up going to him. Which I appreciated, he also happen to live in the community in which I just moved so he knew which couch would be best for my home. I can’t say one negative thing about Ashley or Robert. I had a very pleasant experience and I definitely will be back again and will recommend it to my family and friends. I purchased a couch from city furniture three years ago the warranty in and of itself is amazing they replaced my old couch four times no question it’s an amazing company and I’m excited to get my new couch next week. My sales associate was absolutely incredible and I would recommend him to anyone. People still do work and do their job and do it right

Andre braird was very friendly

Best experience I've ever had buying furniture!

I really recommend the store.

Andre was very nice to work with so was his manager I would definitely recommend Ashley furniture

good store to shop

gave Ashley 2 chances to make it right before leaving this review. The first delivery attempt they actually forgot my table outside while loading the truck & 4 of the 6 chairs they did have wobbled like a top. On top of that the young kid tried to blame my tiles as uneven & not their chairs. Okay fine I get it, stuff happens and kids are kids. The following delivery guess what... My table was forgot again but the driver says it was damaged anyways. So now I know the drivers fly by the seat of their pants with excuses. So now my table is on backorder and I can receive it in 3 months. NU-UH!! I will add that Jennifer from customer relations was very sweet and should teach some classes to her drivers. I picked this table as it was our second choice but available immediately. Actually March is 4 months away now that I'm saying it out loud. I'm now waiting on them to pick up the only 2 chairs I received so the return process can be initiated. So lesson learned - don't accept any part of an order in case this happens. It is unfortunate my credit took a hit but I will assure you I will not be using any of it on Ashley furniture

Great customer service And Janet was extremely helpful

ZAC was a fabulous help - got exactly what I wanted, on line price honored, was even BETTER in person then the photo. Happy Camper here ♥️ Delivery will be right on time, home in a bit of disarray in preparation for this Holiday season 🌲 Who doesn’t love when a plan comes together 👏👏👏👏👏👏👏 🥰

Came to Ashley Home Store looking for the perfect bedroom set. I saw it a few years ago and was hoping they still carried it. Yes they did! My representative was Justin Evans he was “amazing “. Thank you Justin for your time and patience. You made my day!

Beautiful experience in buying what we want for our house.Elisa is excellent.She did a good job in attending to our needs and answering our questions.

I wanted to order a table from Ashley on line but the item was out of stock. I called the store and spoke to Carol. She was able to get me the table in 4 days. Not only that but the table was on sale o. Line but not in the store. She had her manager approve the online price. Carol was very prompt and courteous.

Jaime is personable, professional, and made buying our new living room set so much fun! Thank you Jaime!

I bought some furniture there last year and it was my biggest MISTAKE. I wouldn't recommend them that's my opinion.

Desirea was awesome!! Went over all details for a smooth furniture purchase.

my sales associate, Desire, is the best!!

The salesman is as very knowledgeable and helpful. He had me checked out in 30 minutes

Jaime was completely attentive and extremely helpful with helping me choose a kitchen table. I have very limited space at my home so it wasn’t easy. But he was very patient and invested in making sure I left a happy customer. I will be back. Thanks Jaime

Salesman was very helpful and patient. Great discount too.

UPDATE ********* We finally got the last piece and the delivery guys put it together. We didn't notice they damaged it by mistake but Ashley gave us $107 back on our card. UPDATE ******** 8/2022 We ordered a beautiful bed and had problems with making sure all pieces would be delivered on the same day. We haven't gotten bed yet but I had to come on here and thank Elisa L for the awesome customer service. She answered emails while she was NOT at work. Thank you Elisa. ************* Vesna! Thank you so much for your kindness and courteous service. It was so wonderful to be treated so well. Annnnnd the surprise sale, well heck! Its Icing on the cake :) ******* UPDATE: 10/25/21 We got delivery of our mattress. Delivery time anywhere between 10 am to 1 pm. They got here at 9:50 am. Talk about saving my day. Usually at other businesses you have to wait hours to get things delivered and your day is lost.

We had a sweet sales girl Named Maria. She was very helpful and we had a fun time picking out a Dinette set. We like the dinette set very much.

Great .. Nate is best customers service provider .. excellent. Thank you Nate..

Wonderful experience would go again

Nice and durable family furniture. Very clean showroom, great staff.

My saleslady Sandra was very knowledgeable and very patient with choosing the items I was looking for. Great service!!

muy buena atención. y disponibilidad

helpful salespeople. great furniture at reasonable prices

I knew what I was looking for and Nakeisha helped me find it, finalized my sale quickly! Got me in and out and I found a cute accent pillow!

We had a fabulous experience! Nathaniel St. Juste helped my daughter and I find the perfect bedroom set, kitchen table and chairs. Not only was he knowledgeable and efficient, he made my autistic daughter (he had no idea) and me feel right at home. He actually made my daughter feel comfortable and had us both laughing and enjoying our experience. Well done to this young man and the amazing customer service he provided. I’ve shopped Ashley Furniture before so I know it’s good quality stuff. I couldn’t be more pleased. A++

Great costumer service and good quality furniture when you enter the store its like your a home

BUYER BEWARE!!! Worst experience I've EVER had!!! Started at the sales man, Jerry Garcia...who lied incessantly about never receiving a text and a voice message. Spent lot's of money, did not receive ALL A WHOLE DRESSER from the bedroom set! The delivery guy said wasn't on the truck and left. Called the useless salesman Jerry Garcia....nothing... customer service sayed they delivered everything....it took a whole WEEK for them to sort it out! NEVER GO HERE!!!

I always enjoy shopping at Ashley Home Store! They are very friendly and I always appreciate their follow up and keeping track of items that I am interested in purchasing. They make the purchase experience a pleasant one. My recent purchase with Steven was awesome! I couldn’t believe it when he told me I could have my furniture delivered the next day! This is one of the many reasons why I’m a returning customer!

Friendly staff , Found a nice sectional that wasn’t 4G.Over all great experience , not the first one.

I order a bedset since april 3rd , every two months they delivery one piece of the set , I'm still missing the bedframe up till now we are in September, they called me September 8th for the last piece for delivery on the 18th when I called them they told me they dont have it yet , they push it back all the way to November so since April I be sleeping on the floor waiting for the whole set to come. This is worst of the worst customer service ever. Why waiting for almost one year for a bedset, ridiculous.

Great shopping experience and I got what I wanted.. Benson helped me by showing me different recliners in the store, helping me make a decision. Even though it wasn't an expensive sale he was very professional and courteous. Also a shout out to manager Anthony for his help as well.

Unlimited car wash for a reasonable price

Amazing sales staff Left us alone to decide what we wanted answered all her questions Didn’t push us into buying anything That’s the way shopping should be

Andre was very helpful and knowledgeable. He worked with us and was able to show us many selections of furniture. We are excited to receive our bedroom set !

quality and excellent services

Excellent Very professional

I love this store, very good atención and beautiful furniture

I want to start by saying how amazing Jenni Hepburn was. We walked in, impulsively looking for a couch for our new apartment. We told Jenni what we were looking for and she lead us straight too it. We sended up just showing her our place, measurements and the rest was a walk through the park. She helped us imagine what certain couches would fit and look stylish. We were stuck on wanting a sectional and she helped us vision how the sofa and love seat would look and before we knew it we found the one, signed for it and we’re ready to walk out. The manager who went over everything with us was amazing as well. Can’t wait to come back whenever I need another product. I also can’t wait to get my off and love seat!!

Great service, and friendly personnel

Excellent customer service from Nakeisha of Palm Beach Lakes location! We absolutely love all our purchases and prices were reasonable as we got huge discount! Thank you Ashley Homestore!

Was greeted by Nate who assisted with our shopping needs. Nate showed us exactly what we wanted to see and was very helpful with sizing the furniture to our specs. Very professional and excellent attitude for our shopping experience. Nate, you rock man. 👍Thank you.

Easy, fast and efficient…

Their installation service is horrible, after two months of having installed the bed badly and charging me a high amount of installation, they did it quite badly, I'm tired of calling and making a claim and nothing, they send me from one place to another on the phone , but yes, they send the invoice to be paid, I did not expect that bad service, they installed everything wrong.

Lisa Winters was so kind and helpful! Loved her and everything she showed me!

Wow. Robert is as good as it gets.

Eli a was very accommodating and work with me obtain the dining room I was following for a couple of months.

My sales associate Sandra Alvarez was wonderful!! She guided me through my options and truly helped me get exactly what I needed

Very nice selection, but we went in to look at a particular stool I saw on Facebook, sales person was wonderful, bought 4 stools and left. Waiting to set up delivery when they arrive

Excellent attention my salesmen was very patient and helpful

Great selection, staff very attentive. Randy assisted us on our purchase at the West Palm Beach location & he was great.

Tabatha was fabulous! From the moment I stepped in, she was right there giving me a transparent and productive experience. When needed, she stepped away to let me browse the ample supply of furniture. I found what I needed at a reasonable cost and great customer service to boot… Thank you!

I have a pleasure time buying at Ashley home furniture , Mr Garcia was really professional and help us with what we were looking for . I recommend Ashley home furniture to anyone that are looking to buy furniture for their home, they have good quality furniture and good prices. I definitely will come back.

Knowledgeable sales staff Good deals

Robert Conway at the Ashley/City Furniture West Palm Beach Store is a master of his craft. Friendly, knowledgeable with an exceptional ability to listen and discern what his customers need and want.. Luis Febres

I ordered a 6 piece dining room table. Every piece was delivered damaged. The second delivery/exchange there were multiple chairs damaged. They also didn’t have the table to exchange after telling me they did. The third delivery/exchange, multiple chairs were damaged again and the delivery guys refused to leave the table because they said they were supposed to be picking one up. I explained to them it was returned in the last exchange and no new table was left. After about an hour and a half they left the table after customer service cleared up their mistake. But first the delivery guys left without leaving the table and then came back later to delivery it. This was supposed to only be a five minute delivery. I went through 3 more chair exchanges because they came damaged. Every time I talked to customer service it took hours to get a call back and anywhere from 10-60 minutes to get a resolution. I told them I simply expected my brand new furniture to be delivered without damaged. They literally told me they “would do their best”! Multiple customer service associates were rude. It took almost two months (was supposed to take 1 week) to get my full dining table delivered without damage. And for every delivery I had to arrange my schedule to be home waiting for the delivery and they did not complete the delivery within the scheduled window multiple times. After all my inconvenience and TERRIBLE experience they offered to refund me $100 via check to my mail. I asked to speak with a supervisor, who told me she wouldn’t have even given me $100. I asked her what kind of customer service is that?! I asked to speak to her boss. She promised a call back. When I got a call back I told the women I was walking into an appointment and to please call me back after a certain time. She again promised she would. I never received a call back. I gave up trying to talk to a superior because I’ve wasted enough time and energy on this with a company that clearly doesn’t care about customer satisfaction. Weeks later when I called to ask the status of the check the customer service representative told me it was refunded to my credit card. I told him it was not. He placed me on hold to find out what was going on. He transferred me to the store without telling me and then after waiting on hold for the store for over 15 minutes it told me I could leave a voicemail or call back later. So I have no answer about my refund and now I’m left trying to get in touch with someone who can help me again. Always a very long hold time to speak to anyone. This is a summary of the highlights of the horrendous, horrific experience I’ve had with Ashley Home Store/ City Furniture. As I mentioned earlier I had given up trying to get a resolution from this company after spending hours of time and energy. I’m leaving this review after finding out about the refund they said they issued and did not issue because they text me asking if I would leave a review. Perhaps I will reach someone who actually cares about customer experience and will reach out to me to find a fair solution and at least give me the refunded I was told I was getting. But again, I won’t be surprised if I get a “sorry you had a negative experience” or no response at all. I certainly will not be a customer again and will not only never recommended anyone to shop with you, but I’ll also be sure anyone who I know is furniture shopping is aware of the risk they will be taking if they should chose to shop with you!

Tabbitha was amazing. She took her time to listen to my wife and I’s wants and needs. She knew exactly the right fit for us and made it happen. By far the best shopping experience we’ve had thus far. When she told us she was a newer employee we were in shock, felt like she had been there forever. We will definitely be coming back to do business with her in the future and will be recommending her to everyone we know. Andrew and Ally Mendat

I am very happy, the service excellent thank you 😊

Dan and Justin were both awesome. Made us feel like valued customers and we will definitely be returning in the future to purchase more furniture. I highly recommend this location.

The young lady who helped me was wonderful Very pleasant and knowledgeable Showroom is very beautifully set up to view a wide variety of furniture

I test one of the beds and fell asleep 💤 within minutes

Our salesperson was excellent

Went in today looking to purchase outdoor furniture. Not one employee asked me if I needed help. A lot of them were just talking to each other or just seating down. I was in the store for an hour and Walked the entire store without anyone asking me if I needed help. I could of east walk up to them and ask them to help me. But if they’re in sales that’s their job. I ended up processing everything online myself.

I went in here last week . It took a long time to be greeted. I had to ask for aomeone , and when a lady finally came to me, she was not friendly. I felt like I was a burden being there. Granted it was a busy Sunday , but still was disappointing.

It was awesome experience. Sandra Avendano was great with explaining everything and went above and beyond with her assistance.

Gene is the best! Walked out with a fantastic bedroom set mattress! Very well taken care of! Thanks gene!

More furniture in stock in the store.

The selection, quality and service exceeded my expectations. We anxiously await our furniture. The store experience was very positive!!!

Let me start of by saying I have furnished my whole house from Ashley and City Furniture. I went in last week to simply add a coffee table to my living room set. I walked in and it took a little bit to be greeted. Then we had a sales associate who I will not name on here who clearly needs more training. Well today was the day my coffee table was getting delivered. When the delivery men got here, it was the sofa table not a coffee table as I had ordered. The delivery man showed me the order and that the sales associate had ordered the wrong piece. So not only did I not have a great experience in the store, but I got the wrong piece of furniture. The delivery man told me someone from Ashley’s would reach out to be within a half hour. I had to call the store who sent me right over to customer service without even asking what had happened. The customer service representative said he can’t fix it since he doesn’t have the SKU # of the item I want. So I had to call back the store. They once again didn’t apologize for all the inconvenience. I asked to speak to the store manager who supposedly was not in the store today. So I spoke to the assistant store manager who was very helpful at first. He said after talking to the “higher ups” that he couldn’t offer me 12 months financing which I had previously signed for and instead it would be 6 months. They also said I would have to pay a $30 difference since they charged me for the wrong piece. And then told me they won’t have my item until the end of July. After being inconvenienced multiple times I asked for a call back from the regional or cooperate manager. Which at this rate I highly doubt will happen. So sad that after spending $6,000 plus in this company’s store that this is how costumers are treated.

I am not the type write reviews but my experience has been nothing but terrible. First when I originally placed an order for my bed set I called to set -up a pick-up date in which I was then informed the warehouse accidentally cancelled by whole order. I was told that I would have to contact my leasing company to cancel the order on file so I can re-order the item. This process took all day to do with back and forth between the lease and Ashley. Once my order was placed I arranged my delivery date for June 26th which was confirmed by the company and I also received a confirmation email of delivery date. I receive a call today setting up a drop off time in which I was informed the date that I had ALREADY scheduled with Ashley is filled and nothing can be done but to schedule even farther out. Now my family is moving in with no bed to sleep on for over a week and my spouse is an army vet with chronic back problems. This whole ordeal has been a terribly inconvenient experience If you value your time I would suggest not using this company. What a headache! I also received a call after this review with basically no solution to my inconvenience from this company error. So despite having email confirmation of the delivery date there was nothing that could be done. The only solution that I was offered was to have the bed itself shipped and the rest of the set will go to another customer and will not be available til Mid-August!! So essentially the solution was no solution for my spouse who has chronic back pain and needs a bed. The response I was given by "quality control" was, "It's not that bad of a wait".. I was just mentally done at this point; my spouse will likely have to make a doctors appointment due to not having a proper bed for their chronic condition. I wanted to cancel but at this point I'm sure the company will mess that up as well. It's sad because I was actually going to furnish the rest of my house with them but after this, I simply cannot and will not go through the headache again.

Excellent service Jaime Bonilla was extraordinarily helpful to me on my purchases

This was my first time purchasing furniture from Ashley homestore. Sales rep Daniel Pitruzzelka at the Palm Beach Lakes location was very knowledgeable and professional he answered every question that I had. He took his time to explain all the details and instructions regarding my purchase. My first time at Ashley homestore was worth the stop, and i will purchase more furniture in the future. Highly recommend

Very professional and courteous. Listening skills are excellent.

Let me start off by saying I am not one to complain. I am very understanding person but Ashley Furniture has disappointed and let me down. I Purchased a sectional in the beginning of March was advised the first part of the couch will be available for delivery right away but the second part of the couch will not be available for delivery until the end of March. I agreed this was okay due to the fact that the couch was a great price but then when the end of March came they told me it would be out for delivery towards the middle of April, Again I was okay with it because at this point I had already waited but then I received another delay that it wouldn't be in till the end of JULY!! At this point they had already taken my money and didn't want to wait until the end of July to then get another message that it was going to be delayed again. So I went back to the store same day I received the email of the delay now being in July and did a swap for couches that were in stock that would be delivered by June 18th I stressed and made sure that these new couches I had swapped for were going to be delivered June 18th. It is now June 16th and I went to confirm for delivery and they told me it was OUT OF STOCK!!! The delivery was not going to be for this Friday for June 18th!!!! I called to speak with a manager and demanded my money back as they gave their word that I would have couches delivered this Friday June 18th!!!! DO NOT (AND I CAN NOT STRESS THIS ENOUGH) DO NOT WASTE YOUR TIME WITH ASHLEY FURNITURE!

Gene was Great very patient w me and helped me make my queen bedroom set happen I was in n out in 2 hours delivery set in 2 days highly recommend City/ Ashley furniture

This place was so great! I loved all the furniture that was on display, Ashley’s furniture was the best place to get my kids their bunk bed and the workers were so respectful and nice thank you Ashley furniture!

It was a fantastic experience with very knowledgeable sales professionals I highly recommend it

Nicholas Kadlec was super friendly, he offered us all possible discounts and explained all our options about the furniture we wanted to buy. He was very patient and we are very happy with our purchase.

Salesperson knowledge according to our specific needs.

Sales Person is very helpful and accommodating. Store is very accessible

I wasn’t really looking to buy anything today. I told Nate I was just looking around. Not only did he give me space (not overwhelm me with options and things) but when I was ready to ask questions he was close by and was able to answer my question and explain the signs 😒 he made it a very pleasant experience for me. Oh and I bought everything I “didn’t need today” #throwingA

Great service. Thank you Zach!!

Great Customer Servive by the Sales Rep.

Really good Rosa was super helpful! Everything was in plain sight and prices were right in front and available.

Thank you Mr Mark Lay very helpful nice and professional explained everything and helped me to get this products nice fast and easy GOD BLESS HIM

Great service .. fast and Efficient sales staff! Great selection! Gabrielle was fantastic- very nice 😁thank you !!

Visited the store on Palm Beach Lakes and had Andre Baird helped us with shipping furniture to North Carolina. He was extremely helpful, knowledgeable and very friendly. No pressure just there to serve and be of assistance! Thank you Andre

Robert was very helpful and kind!!

Walked into Ashley furniture just to look at beds, David greeted us and he was so friendly and helpful. Walked around both Ashley and City Furniture showing us everything they had. Finally decided on a beautiful upholstered bed for a great price.

The managers and salesperson were all very helpful, answered my questions and made my purchase experience very comfortable and easy.

It was wonderful. I really felt that they cared. Miss Jones was my saleswoman and I recommend a raise for her. She took her time, was fun and funny, and answered all my questions, she was a real sweetheart. Thank you I will be back 🙂🙂🙂🙂

quality customer service wonderful

😃The salesperson that gave us the great help and support that you store have.

We love our new living room set!! Thank You Nathan for helping us find the right living room set for our home! Also Thank You to the delivery team, they were very courteous and they carefully set up everything for us!

I made three visits to make sure what I wanted. On my first visit the salesman (Garcia) was horrible. When I told him that I was not looking for something that was blue gray or white he said so you’re looking for something old fashion. Very insulting. He walked me through the showroom while I followed behind him, never slowing down to allow we to look at other items I might be interested in. I lost him three times. And the third time someone stopped and asked if I needed help and I stated very loudly I lost my salesman again. Second visit I just walked around looking at everything by myself, not wanting anyone to assist me. The third visit a young lady named Maria assisted me. She was patient, and very accommodating. I purchased a couch and a rug. I will also be back to speak with Maria to purchase the Ottoman that goes with the couch and a pair of lamps that I liked. My first experience was horrendous and had it happened again I would have never walked into City Furniture ever again. .

our salesperson Sandra Alvarez made shopping for furniture a stress free event. We furnished our new home with ease

the store's layout is amazing & beautiful! We were met by Ann Marie who was a joy to work with.

Robert went above and beyond to find me the right couch. It is both beautiful and comfortable which was not an easy find since I tried many stores. Thank you.

Great product, awesome service! Robert Conway couldn't have been more helpful!

I was very pleased with the service they were very helpful and patient. Jerry and Raymond looked for the best offers for us and will recommend them to friends and family. They showed us a variety of different options to chose from. Very good service!

omg the best experience that I have in my life buying furniture 😍 I found everything that I needed in one place, thank you so much Sandra Alvarez

There is so many choices. The salesperson was very knowledgeable and pleasant. If you can’t find it at the one store they will check to see if another store has it available

Nate was outstanding! He knew his product very well and made some great suggestions! I will always do business with Nate!

Ashley did a wonderful job helping us select the perfect dinning table & coordinating comfy chairs. We really appreciate her professionalism & warm personality.

I had a great experience, my only thing was some things are very pricy. Definitely worth it if you can afford it. The store is beautiful and every piece of furniture is gorgeous. The staff was amazing, friendly, and very very helpful.

Andre was very helpful as well as friendly, courteous and patient. Found everything we were looking for! Thank you!

Make an appointment and you will get great service. My experience was great with Robert-with his opinion and what I wanted-I left there completely satisfied.

Andrew was very helpful and appreciated his honesty in helping us find the right table

i wanted to give special thanks to Mr Robert Falanga.. as a very profecional and Extremely courteous service person and a Cain human being. the store have a large variety of nice furniture!!thank's

Today I visit Ashley I knew exactly what I wanted an confuse at the same time because their was so many different living room pieces to pick from Genee one of the salesman save the day he was very patient with cause I changed my mind about 4 times but he stayed faithful t some business still have awesome customer service .

Excellent sales lady and manager. They were very helpful.

Muy buena calidad y excelente servicio

Good prices great furniture

very good customer service, didn't have to wait to be attended to,my experience at your store was great.😊

Rosa Sandoval, gave us a great service, she knows the products and showed us what we were looking for. Best customer service out of this world !! visit City Furniture and Ashley in West Palm Beach and ask for Miss Rosa !

Tony Vargas was an excellent and patient consultant. He helped us find exactly what my family was looking for, and even added a cute coffee table. Easy to talk to and already planning my next visit. Thank you!

Just purchased an 81” Raleigh taupe rectangular table and 6 Aventura aluminum sling arm chairs. Good products at a reasonable price. The highlight of the trip to City Furniture, however, was working with David Sibrava. Patient, knowledgeable and professional. He should be applauded.

Excellent service, product and warranty. See Susan Rodgers she is excellent

Got a very nice person to help me. Justin Evans. Really nice person and very helpful. Thank you for being there for me again. Respectfully yours , Margaret Collins

Very nice furniture, and Gr8 Coustomer service

Love Ashley and City Furniture! They made buying furniture a wonderful experience; fast, easy, and over the top customer service from sales professionals and management .

They have lovely furniture all over the warehouse.

Awesome place! Great selection!

Awesome place!

Susan Rodgers was a phenomenal saleswoman! She was incredibly knowledgeable and went above and beyond to find exactly what we were looking for! Thank you for taking the stress off of us and giving us a fabulous shopping experience.

Just wonderful.Zach waa soo patiend ,understanding and professional.I felt as if he waa there ready waiting for me.

Felt rushed into purchasing even though I knew what I wanted. I didn't want the feeling of being rushed

Guerlin assisted us on our adventure for the perfect sofa. We found it and a whole lot more. Guerlin was amazing and a huge asset to your company. He was the reason for our quick decision instead of shopping around. My husband and I had a great experience and will recommend to all we know. 5 Star Service for sure!

Excellent customer service

Easy and cordial staff. The salesman took his time to show us around and advices us well.

Great customer service with Ben Johnson! Highly satisfied with my purchase!

Great experience at City Furniture -Susan Rodgers is fantastic!!! Best sales experience we have ever had. Knowledgeable, friendly, and professional.

Our sales consultant Jenny helped us through the process.from product selection, delivery scheduling and payment Only issue was the up charges on delivery and product protection.

I would recommend Gene Mecene for all your furniture needs at both City Furniture and Ashley, as he displayed great care, professionalism and a willingness to meet my expectations. Thank you again Gene!

My go to place

Sandra Alvarez true profesional and caring individual, she went above and beyond to make sure we found the furniture we really wanted. After a small mishap during check out, Sean store manager stepped in and handle the situation with extreme care and professionalism. We highly recommend the West Palm beach City Furniture Team.

Ann Marie was very helpful.

Purchased my couch here a little while back and came in today to for a bedroom set. Robert F. was a great help. Can’t wait for my new furniture this week. 😁

Attentive service, looked for a palm which I bought several years ago to replace. Found the one that has the same SKU number although it was not as nice as the last one. Bought it anyway and hope it will be fine.

Sandra Alvarez, as well as Anthony Sama were wonderful. Sandra knew the products well, and coordinated 3rd party deliveries on peices where necessary. Sandra took urgency in my shopping needs, Without Projecting A Sense of Purchase Pressure, an enjoyable experience for sure.

I’m moving into an apartment I have gone around to about 4 different furniture store they were not helpful at all! Once I walk in to Ashley furniture store Desiree approached my daughter and I and she was an angel she help us picked out all the furniture I need it. which was two bedroom sets, living room set, dining room set barstools, mattresses, lamps , rug she took her time and help me pick out everything she was totally amazing. If you need anything for your house I recommend that you go to Ashley‘s furniture and make sure you have a Desiree as a sales person you will not regret it! I totally recommend Ashley‘s furniture for all your needs

I worked with Shani and found her to be Professional , polite, hardworking, going out of her way to help! Had a very good experience!

Very pleasant experience shopping in the store.

Robert was amazing, honest and knowledgeable of products..

Robert was beyond one of the best sales guy I’ve ever come across. He really helped me pick out my bedroom set from start to finish

David was great, if anyone needs anything come and see him for all your fruniture needs

Ben J was so friendly and really helpful. I had some issues with a previous couch purchase and he called customer service for me and he also helped me pick the right mattress. Thanks Ben! You make this place a brighter one!

Excellent customer service. Personal interaction. Made customers feel comfortable through every step of the transaction to final purchase.

Enjoyed working with Nate! He was wonderful!!

Great customer service. David was amazing

My husband and I bought a new adjustable bed from City Furniture in West Palm Beach. We were helped by Robert Conway and Ashley(she was a manager and assisted when needed). They did a fantastic job explaining everything and really showed us all options to save us money and get the best set up for what we needed. Will definitely be going back to them for any other furniture needs.

Jenni is terrific. She has been our salesperson for more than 15 years.

The customer service that I received from Keasha @ your WPB store was phenomenal & the items that I ordered are absolutely beautiful. Thank you City/Ashley Home Furniture!! Tonsela

Wonderful sales lady assisted us and quickly understood our needs.

Justin evans was very helpful! Wasn’t pushy and very accommodating!

Don’t come here. Horrible customer service, they say they will call you back & never do. Was told I would get my items one day & it was actually scheduled for another. My bed arrived with no base after I was told I would get a “free one” . When my bed was installed I guess they were missing a nail so they put a very small nail that does not belong with the bed & was not even attached. My drawer from my dresser falls just by even looking at it. Horrible!!

Highly recommend, employee was great and very helpful. Beautiful furniture at a very low great price.

Great salesman was knowledgeable and patient bought all my furniture in one evening

Great store, service and prices!!!

Donald Benton was a fantastic sales person got me everything I wanted and was very pro active with any questions or changes I had.

Service was great and our salesperson sandra Alvarez was super nice and efficient!

Great customer service. 0ur salesperson Carol Taylor is the best!

My visit to Ashley awesome and the salesman Justin helped me find exactly what I was looking for. Also got he the best deal available also the bed I've been wanting for years. Hooray for Justin. 😀😃😄😁😊

Robert Conway was a pleasure to work with as always! As was Tyger Eng. We’re excited to get our new tempurpedic mattress and adjustable base. We love being repeat customers at City Furniture.

Justin assisted me with listening to what I needed and showed me what was available. Great salesman and can't for my furniture to arrive.

My husband and myself purchased a beautiful dining room table with 6 chairs yesterday thanks to the wonderful sales person we had.ROBERT FALANGA. ROBERT was so helpful. Courteous and friendly. He left us to be by ourselves and was not at all pushy. He answered all the questions we had and we felt like we had made a friend for life.

Fantastic customer service! Our sales representative, Justin, was delightful to work with. He was very knowledgeable about the specific type of product we were looking for and purchased. We will definitely shop here in the future.

I’ve been simply trying to exchange a box spring for a lower one and it’s been a huge process. I’ve been getting the run around for a week now! They say they will call you back but NEVER do! This has been a huge hassle for me

If you go to the store and need someone to help you..... Do yourself a favor and request a gentleman named Bobby Conway!! Let me tell you something. I been buying furniture for 35 years and I have never ever EVER come across a man that good at what he does. This guy was knowledgeable about every single piece of furniture that was mentioned. From A-Z Bobby is absolute machine and one of the nicest guys you can meet with a one of a kind laugh. Thank you Bobby Conway for making my furniture experience a unforgettable one!

Prices and quality where competitive and shopper luxurious. On time delivery with efficient modern tracking of arrival. Definitely the stop for home furnishings. 💪🏽🙏🏽

Desiree is a huge asset to your organization. She is engaging and creates a sense of comfort with her clients along with a great deal of professionalism. I would recommend her to everyone I know.

I was greeted by a very helpful fella named Robert C. With patience and knowledge of what the store had to offer, he took me all over the store once he understood my style. I don't go out much, like many people today, so I thoroughly enjoyed my "adventure " with Robert! Blessings to him and the store for hiring him!

Tienen bonitos muebles y la excelente atención

Rosa Sandoval......the best.....thanks so much

Donald in the West Palm Beach store was very helpful and took his time helping my mother select a sofa. It was a good experience and my mother is very pleased with her purchase.

Great team, very helpful not pushy. David Sibrava was very friendly and made our purchase experience less stressful. Thanks!

Very good quick and pleasant

Thanks Ben and Ray for all the help and excellent customer service 😊

CT off of palm beach lakes was informative, patient, and paid attention to detail.

Edwin is great to work with! Extremely accommodating!

I've shopped here numerous times and I've never been disappointed. No matter who I've seen it's been wonderful. This most recent visit however was the best, Ben Johnson was phenomenal! He was very well educated in every piece of furniture I inquired about, and was actually able to get me a great deal! I highly recommend this store, especially Mr. Ben Johnson he's amazing!

My associate Nathaniel was the best he made this painless and he knew his inventory and was able to accommodate all my furniture needs

salesperson was very helpful and very professional I told her what I wanted and how much I wanted to spend she showed me what they had in the whole process probably only took a half hour she did a great job and shopping was a pleasure at Ashley HomeStore on Palm Beach lakes boulevard West Palm Beach Florida I highly recommend this store

The sales person, Edwin. No pressure, Listened and found the right loveseat for me. The store was exceptionally clean furniture well-positioned

Andrew was exceptional, provided professional non pressure service.

The service was amazing

Very nice store with variety of styles. Love the decor thats available also. Salesperson Sydney was very professional and helpful. Good to know they have free delivery option, will definitely make another trip there.

My boyfriend and I visited the west palm City Furniture for a bed frame and new couch. Our sales representative was Winny. She was knowledgeable about the inventory and extremely helpful. She was kind and patient as we made our selections. I couldn’t of asked for someone better to help us. We also spoke briefly with one of the Managers Tyger in regards to a mattress. While we didn’t purchase it, we did appreciate the time and attention to help us decide. Would recommend going here after we had visited 3 other stores prior but left with something at City Furniture.

Excellent customer service and a great selection of furniture. Would highly recommend City Furniture.

Salesman Andrew was exceptional, very helpful and patient

Raymond and Justin were great to work with! They made sure they spent time with us to make sure we got what we really wanted!

We were immediately greeted upon arrival. The sales employee was very helpful. He helped me find the perfect pillow. Gave me detailed information on different options and gave me time to try out a variety of pillows.

Excellent service, good experience, I recommend this place.

Que buena la atención al cliente

In store service was quick and easy. Products are exceptional quality for the price and always in stock ready to ship immediately.

We were looking for a bedroom set for our granddaughter with the help of Vesna her experience and recommendation made it a smooth and easy purchase. Thank you

Tony was great! He was very helpful and able to get things done when we were in a time crunch. Highly recommended.

The service is excellent, I love the the quality of the furniture

Great selection. Rosa Sandoval was so friendly and helpful as we made our purchase!

Mark was very informative/polite & professional. He handled my purchase quickly, I definitely recommend him for anyone coming into west palm beach city furniture.

I worked with Vesna and she was magnificent. There were a few issues, no fault of hers and she worked diligently to make sure I was satisfied. Mind you my delivery is tomorrow so I’m hoping all works out well. I would highly recommend Vesna.

Pleasant employees.

Had such a great experience with John Wilson! He helped us with a couch and table. Awesome job!

Great customer service

Ashley F was an amazing salesperson

Ben really listened to us - he helped make the Ashley experience awesome for all of us. We can’t wait until the furniture arrives.

A huge selection of furniture and Don was so patient and kind. Sure wish Covoid had not caused the back orders. I am looking forward to getting my order in January! Thank you

Thanks NAKEISHA WHITCOMT FOR YOU PROFESSIONAL WAY SATISFACTION 💯%

Erica at the Palm Beach Lakes location was absolutely AWESOME! She was so helpful and patient with me.

Great service and products

Nice furniture-modern, contemporary or classic. Justin Evans at the Palm Beach Lakes Blvd store was my sales rep. Did a fine job putting up with me as I looked for what I wanted. Made the sales closure effortless. Courteous, efficient and knowledgeable. I recommend.

Amazing customer service with sales rep Sergio Siberio. Answered all my questions showed me what I was looking for and he was extremely knowledgeable about all the furniture, gave me great suggestions and I will come back to fill my new home with all city furniture products from sergio :)

Went during my lunch break today to City Furniture because I need it a mirror. I was pleasantly greed it by a sweet young man name Sergio. He helped me in every step of the way to make sure I got that mirror I was looking for. We had such a great time I even purchased Two pillows to help me sleep better due to the conversation we had while looking for my perfect mirror. Thank you Sergio for the experience. I will be back soon for the additional items we discussed. Happy Holidays!

Awesome service. Patrice was great!

Costumer service was great.

Sergio was exceptional in supporting my wife and I find the perfect furniture for our new home. Glad to have worked with him.

My experience was awesome My sales rep was fantastic, helpful and knowledgeable I felt no pressure in my decision making. Took my time and felt extremely comfortable in deciding my selections

Wonderful selection!

Andre was very professional & knowledgeable. He made our shopping experience enjoyable Will definitely be back to make more purchases with Andre

Rob is amazing, he even offered me a cranberry walnut muffin w/ milk. So kind of him, if you need expert professionalism when it comes to furniture, Rob is “the guy”. Thanks Rob

Excellent service!!

LOVE working with Carol T. She gets my style and always shows me what I’m looking for. I’m a VERY happy shopper

We ordered two pieces of furniture but only received one, and we won’t get the other one for 20days. We even called the day before to make sure it would all be delivered on time and they told us it would be. When I called to ask when the rest would be delivered all they offered was for us to pick out new furniture.we don’t want new furniture we want the furniture we ordered. We understand covid is slowing shipments down but they should of told me that on the phone the day before instead of delivering half our furniture. If they would of communicated it with us it would of been fine but they didn’t so we’ll probably shop somewhere else next time .

Excellent customer service. Excellent value and quality. Our rep, Sukendet, was superlative.

Desirae was awesome, my furniture was delivered as promised and she’s thoughtful and cares, we need that in today’s time. Thank you!

Our salesperson was very friendly and super helpful in the purchase of new living room furniture and a new mattress.

Don’t trust this place at all. They promised me to deliver the last part of my package on the mid of November but now they said it would be on December ........they didn’t call me about anything I was waiting for them to call!!!!!!!

All went well, a well informed salesman.

I was being helped by a wonderful sales associate (I won&'t mention his name considering this manager seems very vengeful) but he didn&'t know a question I had asked and called for help from a manager, this blonde woman, I believe her name was Christine, maybe in her 40s, came over to help but with a disgusting attitude acting like the sales associate along with myself were problems to her. She huffed and puffed and eye rolled the entire time. I am just disgusted with this behavior by MANAGEMENT. Is this how your entire team acts? I feel so sorry I could NOT purchase from your amazing associate because of such a rude management team. I won&'t be back.

I walk into city furniture and in less than no time there was a voice can I help you,I turn around and there was Gene Mecene I was so please to have him again has my sale person,he’s very professional,very patient,clearly spoken,I found the bed I need but the wait time was too long,so Gene suggested I go over to Ashley’s and take a look maybe you’ll will find something, ,I walk and walk until I come across this beautiful king size bed,and Gene take care of the paper work immediately the thing about Gene everyone is equally important to him,he used that one body and share around the store to accommodate other customers,I got my bed exactly the day and time it was promise to deliver,and the delivery guys very easy to talk to,there manners was on point,and they respect my place enough to clean up👍🏻

Ashley Fuggetta was amazing. She was patient and very helpful. Assured us she would follow up should there would be any issues. We were able to purchase everything in one visit. Can’t wait to enjoy our beautiful furniture!

Ashley and City are a combined store with the excellent assistance of Rosa Sandoval I purchased a sofa, loveseat and accent chair from the City furniture area I love what I am getting and the price was better than expected Definitely ask for Rosa

Had an awesome experience today between City Furniture and Ashley! Our salesperson Gene was incredibly helpful in steering us in all the right directions to quickly pick out some awesome furniture for 3 rooms in our new home! I highly recommend going there, and delivery time is usually a week or less! Thank you Gene!

Barry is incredible and so helpful!! He found us exactly what we wanted! We were in and out!

Gene was exceptional to work with and I was very pleased with my purchase.

Donald my salesman was a Professional and Brian the GM saved me a few bucks and got my delivery out to me today. Thank you very much I’ll definitely do business there again!!

What a wonderful experience me and my family had today! Our shopping for a new mattress has been 5 years in the making. Furniture City sales floor and sales team left us feeling that we made the your choice today. Again, thank-you for your honest and empathy, kindness and carrying. Mase, Kay and Madison

The guys were amazing. It was raining lots and they were great never complained. The only thing is they put a whole in the drywall when they were carrying the stuff.

Rosa was a great help. Not only did she help us once in the morning but waited way after her shift into the evening to ensure we received the help we need.

Amazingly friendly and accessible staff and very helpful with wrapping items and Christine and Charles were on top of everything!!! Highly recommend it!😊😊

My roommate ordered over 3,0000 worth of bedroom furniture the bed came with no siderails. Someone told us that the manager will call us right back nobody ever did. I told her if it was me I would tell them to take it all back with them and go somewhere else and buy what I needed especially when you charge somebody $225 delivery fee

We've been looking for a small sectional for weeks and never thought of looking in our own backyard. We actually bought it in City Furniture where we've bought some very nice items in the past. We were greeted by Tony Vargas who was a pleasure to work with. Knowledgeable, friendly, courteous and professional. As a result of his demeanor and a great product and price, why wouldn't we end our search immediately and buy? Thanks City Furniture for doing it right!

Great experience. Charles was our salesman and he was extremely knowledgeable, very patient and friendly. I would recommend asking for him if you stop in to the okeechobee store.

Not a bad selection at all

Great value Our salesperson Susan Rodgers Knowledgeable professional The best

Desirae Jones is amazing! She found me the perfect sofa I didn’t even know I wanted! I’m so excited! Looking forward to future purchases as I remodel my home. Go see this woman! She will find you the perfect furniture!

Thank you Robert Falanga, we absolutely love our sectional, dining table and sons room. Can’t wait to get the rest of it. Delivery was quick and the delivery guys were totally great too😊🥰

Sales people are stellar- they always know availability of products, are efficient and friendly- and always steer you to the proper products that serve what you are looking for. Not the best quality furniture but definitely great for a lot of purposes

Our sales person Ben was very patient with us. He helped us find exactly what we were looking for.

We wanted to share our great experience we had in Ashley's Furniture (West Palm location). We had the great opportunity to work with Steven Siedman who was our sales associate and was very polite, professional and very patient with informing us about our accent piece purchased at the store. What was most rewarding about this experience was the follow up emails sent to make sure our piece came in on time and also to know if anything else was needed. We will defiantly be coming back to order the rest of our new home furniture and refer to friends and family. Thank you again for all time spent :)

We have shopped at City Furniture for years because of Jenni Hepburn. She is truly the most wonderful salesperson. Her product knowledge is beyond compare, and her attention and follow through of customer satisfaction from purchase to delivery is truly one of kind in the sales industry. In my opinion, she’s City Furniture best asset, and it’s why we keep coming back time and again to shop there for all our furniture needs. Our entire family shops at City and with Jenni. We are truly pleased with all of our furniture purchased there, and remain loyal customers of Jenni. Ty Jenni and City for furnishing our homes. Sincerely, The Catasus Family

Our experience was easy, professional and Jenni was extremely personable and we would come back because of her. She made the purchase easy.

If you’re young and need someone to help you catch your vision come see krystal smith!!! She’s amazing!!!! 10/10! Will definitely be back if I need anything!

(Translated by Google) Beware of sellers who are liars, they deceive you to sell you something (Original) Cuidado con los vendedores que son unos mentirosos, te engañan por tal de venderte algo

David Sabriva is an excellent salesman. He listened to what I wanted, gave me options in my price range, and closed the deal in a timely manner. Kudos to David!

I purchased a $3200.00 sectional from Ashley furniture in West Palm Beach. At the time of purchase Both myself and my husband stressed to our salesman the importance this fabric be durable and would hide stains from our two poodles. He said if we purchased the service plan for $264.00 everything from rips stains or tears from my poodles are covered. So here we are two years later, and we have our first stain from my dog. I called service department and told, no, I had not purchased the “stain” plan. I was shocked. I then called the local store where I purchased the sofa and lucky for me got to speak with a manager. She proceeded to say, oh no you never purchased the stain plan. You would have receiveD a stain removal kit. Now how would I know that? I purchased a plan believing in what my sales person told me and my husband. Oh, by the way, my salesman is no longer with them. This manger was less than customer focused and said “well, you should have read your purchase agreement.” Well, I guess I was duped. Don’t you be fooled by Ashley or City furniture. Stay clear

Charles Collins did a great job getting me my purchase quickly and easily. No hassle. I can’t wait to get it and see how it looks in my home.

Charles Collins was an AMAZING help. Listened to exactly what we were looking for and was patient the entire time.

Great service the minute I walked in! Carole Taylor was very knowledgeable and found the perfect sectional i wanted, size, color and quick delivery! I will definitely be coming back and letting friends and family know about the excellent service I recieved!!

Great furniture and price. David Sibrava provided great customer service.

Thank you Charles for your help and good customer service 👍

Ashley Fuggetta was very helpful.and very knowlegbeable. Highly recommend visiting the store and having her assist you.

Our experience shopping was long. We had the pleasure of working with Winnan while practicing social distance. She was helpful, kind and patient. Thank you Winnan for all your help. We enjoyed our experience during these challenging times. We love all of our furniture pieces 😬.

It was a pleasure shopping at City Furniture. Andrew, my Custom Service Representative went above and beyond to ensure that my shopping experience was worthwhile. Andrew was willing, calm and very knowledgeable about the floor layout. Continue providing that high level of customer service at City Furniture and hopefully other visiting customer service representatives will adopt your excellent skills.

I shop every furniture store before I buy and I've ended up making my purchases here the passed several times. Great prices, lots of choices. Andre is a great sales person to deal with.

Good experience, and very good service

Robert did an amazing job informing me of all options for products and financing. Very happy with our purchase.

I love ashley's and ben my salesperson is the best

I had a very nice experience I recommend this store. The sales associates are very helpful and friendly and the furniture selection couldn’t be any better.

Ashley Fuggetta is awesome. Rey attentive and pleasant. This is our second visit and we chose to wait around until Ashley was available. Thank you City Furniture and thank you ASHLEY!!!

Absolutely terrible delivery service. they charged me $65 for assembly and the piece was fully assembled...even the delivery guys told me I got ripped off. I called the store and told them it comes at one piece and she told me that she has no way of knowing the amount of assembly and there is nothing she can do. Avoid Vesna she is clearly comfortable ripping you off.

They rip you off with the assembly fees. Apparently my tv stand came as one unit fully assembled and they charged me $65 to assemble. Even the delivery drivers told me I got ripped off. I called them to tell them and they told me that there was no way of knowing how much assembly is needed. Avoid Vesna she is cold and not willing to help you at all once the sale is done.

This is maybe my 3rd time here and Ty was my BEST expert here to date!!! Ty was very patient, knowledgeable, honest and kind. SUPER FUNNY GUY! I would definitely recommend City Furniture to others!

This was a very nice visit! Most other stores did not have much in stock, but Ashley Homestore/city furniture has a great selection. Rosa Sandoval in the west palm beach store was amazing. She was very knowledgeable and knew the massive store like her own house. No high pressured sales at all. Very happy to have purchased a new dining room table and sectional from her.

Great service, great prices and great furniture. Definitely will be buying from here again.

I went in on Saturday to the store to shop around for beds. I found one and was happy with Sandra, my sales rep. She made me more happy when I found out they could deliver on Monday, which was Labor Day. Monday comes and the delivery people called and they came to the house earlier than anticipated which I thought was great because I had lots to do that day. They were very quick and efficient in setting up my bed. They did a great job and I'm happy with my purchase. The delivery people asked me if I was happy the way they set up the bed and I was! I am looking for living room furniture and will be happy to use Ashely HomeStore in the future. Thank you very much for a great experience, Sandra! And thank you to the Delivery People!

Absolutely enjoyable Nathanael was very helpful and a real pleasure. Can’t wait to receive my recliner.

Great experience Had to buy 3 rooms of furniture Our salesman was great Would definitely recommend to our family and friends

Excellent customer service, nice quality and style for the price! Overall good value!

I shopped over the past week with Ann Marie Lucas in your West Palm Beach store and couldn't be happier. I can't wait for my delivery!

Amazing choice, quality and service !!!!! Mélanie did a stellar job !!!!!

I gave all my info yet you sent the review to someone else that had nothing to do with the transaction. Not professional at all.

Nice and smoothly experience

Sales Person Steve Siedman’s customer service was awesome! Thank you Steve. Will be making more future purchases for my new home.

I absolutely recommend Ashley Furniture / City Furniture! I’ve had the BEST experience and any issues or concerns were resolved immediately and with the most professionalism. My sales person Nakeisha Whitcomb at the West Palm Beach location has made this the easiest process and enjoyable! She is definitely the reason my experience has been as amazing as it was! I will definitely be furnishing the rest of my home with her!

Excellent experience shopping at City Furniture for a living room piece. Carol Taylor took great care and patience to help me find the best choice. Look for her on your visit. You will not be disappointed

Beautiful furniture and excelents price.

Came in to find a small sofa & sectional and Steven was a great help. We ended up finding a sectional we weren’t expecting to love and learning about a temperpedic bed I’m sure we’ll be back for soon.

Nice store, good furniture selection and reasonable price.

Service was good. I would say excellent except when I saw the chairs online, they were $249 with a 15% discount when you use the word "CELEBRATE". I wasn't told this. Anyway I have no other complaints.

Knowledgeable customer service and sale representative. Store displays and misc floor items easily accessible.

Found the couch I was looking for! Just perfect now waiting for it to ship have to wait until sept 24th due to covid delivery is backed up but I’m praying I get it earlier! Nick was super helpful and made the process so easy! Would highly recommend

Nate was my sales person and there isn’t a high enough review that I could leave for him. Wow. He was incredibly knowledgeable, beyond patient and just so so helpful. He knew EXACTLY where to find pieces I wanted to see, so much so that I was in awe being how huge this store is! He went above and beyond his job and made my shopping experience extremely pleasant and easy. He is definitely an asset to your company!

We have not received the furniture yet, we just bought. Our instore experience was great!! Ashley is very patient and knowledgeable! She was great!

Been looking for chairs for a while and came here and found the perfect ones. The sales guy Robert was great and made the entire purchasing process a breeze. Will definitely continue to come back for next purchases.

the attention was spectacular thanks sandra avendaño

Andre really took care of us when we went there. He was very knowledgeable of the different mattresses. He was able to get us the best deal. My husband and I are happy with our new purchase.

Great experience