Ashley Store Albany, GA
Ashley Store
Store hours
Open today: 10:00 AM - 08:00 PM
About Ashley
The Ashley Store in Albany, GA represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
Welcome to Ashley in Albany, GA!
Where Is Your Store Located?
We are conveniently located at 1223 N Westover Blvd, Albany 31707, in the same shopping center as Home Depot and Michaels.
What Is the Best Time of Day to Visit Your Store?
You’ll always find helpful customer service at all Ashley locations, but if you’re looking for the least busy times to visit us in Albany, the best time to shop is Tuesdays through Thursdays, 2-4 p.m. and 6-8 p.m.
What Are the In-Store Perks of Shopping for Furniture at Ashley?
You can certainly find furniture at a variety of general shopping centers in the area; however, at Ashley, our attentive sales team has extensive experience in the furniture industry and is trained to help you create a room, not simply sell you a piece of furniture.
Purchasing furniture for your home is far more than a functional choice; it’s an opportunity to create a vision, feeling, or experience you’ll want in your home. Our customer service experts understand this and recognize their job is to help shoppers envision the bigger picture of their purchases.
So, whether it’s living room furniture, outdoor furniture, or even mattresses, shopping at Ashley will ensure exceptional customer service, creating the feeling and experience you want for your home.
What Are Your Most Popular Products Sold?
Customers come to Ashley for a wide variety of furniture shopping needs, though sectionals, power-reclining products, and bedding tend to be our most popular.
What New Product Trends Has Ashley Added to Its Selections?
One aspect that makes Ashley stand out from other furniture stores is its commitment to modern refinery. You can always trust that Ashley will maintain up-to-date pieces fitting today’s stylish trends. An example of this is the neutral, warming colors of washed oak furniture that’s increasingly popular.
Another trending style is modular sectionals, which can be purchased in individual pieces. Their hallmark is that they are mobile and interchangeable to fit the needs of your unique living room space. Additionally, because living room furniture is such an essential piece of family life, the fabric on these modular pieces is both durable and comfortable.
Is Your Store Involved in Any Charity or Community Events That Would Garner Goodwill?
Yes, Ashley gives back! We provide beds to children in need with our charity, Hope to Dream, and are active members of our local chamber of commerce. Learn more about our commitment to social responsibility and other charitable causes.
Customer Service
In-store offers
This location is a proud supporter of:
What our customers say
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Worked with Noel lewis in Albany very good job
Noel was the best! She ensured I got everything I wanted and was comfortable with my purchase
Went to buy a shelf. Got exactly what I needed already assembled. Excellent service
Just moved to GA, went to Ashleys and furnished the entire home. I had only one weekend to have it all delivered before I made the final move. Sandy and the customer service staff made it happen. We had a place to sleep. This was the most flawless experience, and everyone all the way to the delivery crew was A one. Thanks so much for all of your perfect service
Ashely carries furniture that can be found in other stores in town. But it is their helpful sales and delivery staff that makes the difference. The transaction was seamless from selecting my furniture to delivery and assembly. I felt very well taken care of.
Kevin was kind and helpful. The prices and quality are no different from any other store in town.
Sharon went above and beyond to help me with my purchase. She came in on her off to assist me and make sure that I left satisfied. Excellent customer service. I will be back to do more business with her.
I’m very thankful for Consultant Kevin Fields. He made picking furniture fun and provided the best help with decision making.
The furniture is of good and high quality. The customer service is excellent.
Noel was very professional and she was a lot of assistance with what I needed for my new home…
Came into the store work with Noel. She very friendly , knowledgeable and great salesperson. Please go shop with her.
Noel Lewis was very helpful
Came into albany location and worked with slim and noel she was a pleasure to work with full sale should go to her
Noel was helpful and patient with me
Worked with Noel awesome experience
Noel was excellent today. Her and the manager understood my situation and got me the best options for my new place. I truly appreciate her.
Excellent customer service.
Kevin was such a pleasure to work with. He walked around with me and advised me on the quality and warranty available for the furniture I wanted. I can't neglect the fact that the store manager Shaun welcomed me into the store and assured me that I came to the right place to shop. I appreciate all of their help with finding furniture in my budget.
Noel and Slim were awesome! Visit the Ashley Store for your furniture needs.
After walking around the store a few times Miss Noel stopped me and assisted right away. She was very professional and her knowledge of the specific furniture that I wanted was unmatched. I Highly recommend her and will go straight to her in the future.
Mr. Kevin was outstanding! His level of expertise and knowledge helped us to find the perfect furniture for our home. Thank you Kevin and staff!!!
Will NEVER shop here again. Dealt with Noel and first thing I told her was I wanted a MANUAL sectional because I didn’t want power cords running across my floor. She tells us they have batteries and all I would have to do was charge them and I would not have cords on the floor. Spent 5k on the sectional and chair and left satisfied. When the furniture is delivered there are no batteries and I would have to buy them separately. The delivery guys said I would have to buy a battery for each section and they were about $250 apiece. Noel never told us about purchasing batteries and made it sound like it was part of the stuff I purchased. I called the phone number on her card and it goes to a call center that screens their calls. They sent an email to the store manager to call me. When he called he said he would see what he could do about some batteries and would call back within the hour. He never called back. I called the call center to complain and they said they would send a message to the store manager to call me and no one ever did. If I knew I was going to have to pay another $1000 for batteries I would have kept looking for a manual sectional. The store did nothing to help and I’m stuck with a sectional I have to plug up, precisely what I didn’t want!! I was deceived to get me to buy that sectional ( which was a floor model) saying it was all inclusive when it wasn’t. I should have continued to purchase my furniture from Turners Fine Furniture and not these crooks.
I had a great experience at Ashley’s furniture in Albany,Ga. Ms. Noel was nice, helpful and made the experience comfortable! I will be doing business with them again
Ms Sandra exhibited excellent customer service during our visits. Very friendly and knowledgeable. She made the process very easy and made sure we got the best deal in town. Would definitely recommend and shop again!!!
Came in looking for a new living room set. I was assisted my Noel who was exceptionally helpful and has great ideas for home decor.
Ms Sandra is a God sent and will elevate your shopping at this Location in Albany Ga. She goes above and beyond and does effortlessly. You can she is a people person. She deserves her roses and a good raise/ incentives.
Noel L was awesome at Ashely. I got exactly what I asked for from her. I'm so impressed
Sandra was Awesome! We enjoyed her personality and product knowledge. I'd recommend this location to everyone.
Very pleased with the customer service I received from Kevin. Kevin was patient and went the extra mile to help me find a dresser in my price range that was in stock and could be delivered quickly. He was friendly and very caring. Definitely recommend you ask for him!
We had the best experience. Noelle was very easy to work with
NOEL was very helpful in helping us choose a dining room table & chairs. We look forward to working with her again in the future. Noel was kind, & thoughtful ,that’s rare. We as a bench at the last minute
Worked with Noel very helpful in 5 minutes i knew i wanted to purchase
The furniture will always sell itself. But this location has great staff and even better service. I'm happy with the speed of their services, delivery time of my product, and the knowledge and professionalism of the staff.
I had a great experience at this Ashley in Albany Ga Ms. Sandra were very patient and helpful in choosing my furniture Thank you for great w
My first time shopping with Ashley furniture and I really appreciate Ms. Sandra Brown professionalism. She did not pressure me and gave me my space to shop around first. She was very patient with me each visit until I finally made up my mind. Also I would like to thank Kevin Fields and Shaun Smith, also being so kind and grateful. I will be a returning shopper.
Mrs. Noel Lewis is very delightful, knowledgeable, and friendly. She was able to envision what I was looking for to furnish my home.
My fiancé and I made a purchase today for our new home. Noel was very helpful and patient with the both of us. I truly appreciate the kindness and professionalism. We shall return in the future!
Great in and out !!! Noel Lewia
Noel was a great help!! Go and see her!
Noel Lewis was very helpful. Very knowledgeable about different sectionals and fitting them in your space to make it a home.
Very helpful when I came into the store took time to listen and understand good job Noel
Would highly recommend not buying a sectional or anything from Ashley. Or at least their GA locations. Purchased a sectional and after it only being in our home for 3 months we noticed in proper nailing of frame which we were told was covered under manufactures warranty, but then was told since we didn’t have it delivered that we would have to pay a service fee to have what is MANUFACTURER WARRANTY fixed. To make this even more frustrating we even purchased a 5 year protective plan from Guardian which is who they use for outside plans that costed in the hundreds of dollars range. When I called Guardian they informed me that it is covered under manufacturer warranty and I can’t use my plan with them. So why would I pay for a protective plan that I can’t use and then what sense does it make for me to pay for something that should be covered by the manufacturer. Sounds like to me they are more worried about making money on top of money. Instead of trying to help customers out. But anyways after a month of going back and forth with the South GA location I contacted corporate and got them involved for them to finally replace the broken chase. When they brought the new chase they left it outside and wouldn’t replace it with the other one. They would only take the old one out. I should have done the same to them and took and put the chase outside since they just want to put my replacement outside. I tried to get a refund for the couch since it is still in new condition but they will not do so. I just want to inform everyone of this so it doesn’t happen to anyone else. There is already enough evil in this world and wrong doing. It’s easier to do the right thing but money seems to blind people. I purchased this from the ALBANY location and when the issue with the furniture first came about I had to drive to Albany just to get a response. When I was there speaking to the manger he talked like something was going to be done. But then didn’t get anything accomplished. That’s why I had to get corporate involved just to get something done.
Noel and Sandra were very helpful, kind ladies to work with! Thank you for making our sofa buying experience smooth and easy!
Noel Lewis was great!!! She greeted us as we walked in and was very nice and friendly. She got me exactly what we wanted!!
Kevin was great. First the first start of searching for furniture for my new home, he was very enthusiastic and determined to help me find item. Kevin was really a blessing to me and my family. I thank you so much and God Bless you and Albany Ashley Furniture family
Welcomed right at the door by Noel and given helpful information to make our purchase decision.
Noel & Sandra are the best!
Noel Lewis has very great customer service her smile was so bright and friendly I will return
This weekend I went looking for a certain item. I’m big on being greeted when I walk in an establishment and Ms. Sandra not only greeted me but she did it with a smile! The item wanted had been discontinued but she helped me find the perfect replacement! She was very knowledgeable and patient because I couldn’t decide. I didn’t feel rushed or pressured! If you’re looking for something small, big, or you’re unsure stop by and see Ms. Sandra, I promise you won’t be disappointed!
Havent bought anythimg yet! But great service!
Noel was exceptional in helping us with our purchase!
Went into ashleys & Noel was helpful in helping us find a mattress and a coworker was able to help us find our perfect mattress! Thank you!!!
**Title:** Disappointed After Giving a Second Chance I recently went to Ashley’s Furniture in search of an oversized green chair and was greeted by Mrs. Sandra, who was very nice and helpful. We decided on a green chair and made the purchase, paying part in cash and opening a credit card to maintain our credit since we usually pay in full. I was told that the chair would be available at the Albany, GA location by Tuesday, so I took time off work and made arrangements to pick it up. When I arrived, the employee started loading the chair, only for us to discover that it was the wrong color — brown instead of green! It was frustrating to find out after all the effort I made. The staff then told me it would be October before the correct chair could arrive, so I asked for a refund and left. What’s confusing to me is that I was able to purchase the exact same chair from a different store for $165 less, and they’ll have it in by next Tuesday. I’m disappointed that Ashley’s couldn’t get their own brand in on time, but a competitor could. While I appreciate Mrs. Sandra’s professionalism, this experience has left me questioning whether I’ll ever shop at Ashley’s again. This isn’t the first time I’ve had an issue with them, and sadly, it will likely be my last.
It was TIME for me to get a new pillow. I had a cooling pillow for over 10 years and I joked about it in the store with the representatives. But, I held onto that one for so long because I was scared that I wouldn't find another pillow as good. I purchased two purple pillows. One of them(the firm one) was for my husband and the other(less firm one) was for me. I ABSOLUTELY LOVE my pillow and so does my husband. Almost all of our furniture is from Ashley and we've never had any problems with any of it or with customer service. We LOVE Ashley Furniture in Albany, Ga.
Kevin was a pleasure!
Kevin was awesome!!!! He has the best customer service and is very personable!
Ms. Sandra was awesome
Everyone was very helpful and the friendliest. I would highly recommend!!
Shaun “Slim” Smith was extremely friendly and knowledgeable! Not only did he explain the features of the mattresses and recliners, he encouraged us to experience it for ourselves. He went above and beyond and made the whole experience very personal and pleasant. I couldn’t have asked for a better man to help with buying furniture! Not only was he very helpful, but he made sure that we were satisfied and 100% sure without pressuring us to buy anything. All of my future furniture purchases will be from Ashley in Albany!
Sandra and her manger are amazing! They helped me find the perfect couch
Sandra and Slim were absolutely wonderful when we came to the store! They were not pushy and were very respectful!! I highly recommend them both!!
Ms. Sandra was excellent and helpful with our inquiries. We will be back to complete our purchase with her.
Great store. With a friendly staff.
They were so professional from the buying process to the delivery of my item. I highly recommend.
Great service
Shaun McGuire at the Albany location was absolutely AMAZING! He was very welcoming and once we got started looking at mattresses he gave us every detail needed to help us make the best choice for my husband and I. We ended up with a mattress that is PERFECT for what we needed. He spoke very confidently about the products he was selling. Customer service was well above 10 stars in my opinion! Will definitely be back to shop with Shaun!
Shaun McGuire any the Albany store did a wonderful job helping me and my wife find a new bed at a great price.
I had a wonderful experience with Sandra and Slim. I came in needing to get a new bed and they were incredibly helpful and very knowledgeable about the products. Y’all have some really good customer service. Thank you so much for the assistance today!
Noel has been very attentive, informative but not pushy. She’s very polite!
Noel was very helpful
Noel was very pleasant
Worked with noel
Noel ♥️
Test a mattress Noel was a joy to work with
Worked with Noel in the mattress gallery and she was amazing
Great service Noel 🤍
I don’t like the fact that I was “rushed“ to write a review for Mrs. Noel AKA “Write me a review so they can know that I helped you”, help me with what? I didn’t pick out anything because my “limit“ was short. Nothing is up to date. My credit was ran twice and I was allegedly approved from $500-1000 but received two denial letters in the mail. Make that make sense. That could’ve save me credit points on my credit report for something else so no, you all get zero stars.
My experience was great. I walked in Noel asked if I needed help I said no. She gave me my space and made looking enjoyable and when I was ready she was there to help
Wonderful customer service from Ms Sandra Brown
I worked with Noel!!
Very easy to to buy a recliner for my grandparents!
Worked with Noel
I was in mattress gallery and Noel was such a great help! Service was quick and professional ❤️
I stopped by Ashley’s in Albany, Georgia today to look at mattresses and Noel, the salesperson was awesome. When we decide to purchase it will definitely be with her.
Noel was very helpful and very informative. She was welcoming and very kind.
Mrs. Noel was super friendly and super helpful!
Noel is the best 👌 I definitely recommend her 100%
Awesome place to buy furniture! Noel made the process easy, I am so pleased with my purchase. Thanks Noel!!
Noel has been super helpful & great!
I have done my last business with this furniture store. Bought a very expensive recliner with an extended warranty. When I had problems with the electronics I went back and was told to contact the warranty company. I contacted the warranty company and was told that the electronics on a power recliner aren't covered. The salesman at the furniture store said that the warranty would cover any problem I had.
Mrs. Sandra Brown was awesome! She definitely understood the assignment!
Noel was absolutely perfect I loved the experience
Noel is Best sales person I know literally amazing person
Noel had a pleasant smile and was very knowledgeable about the recliner sofas we were interested in. Not overbearing but always available for questions and to make sure we were ok . I would definitely be asking for her on our next visit!
Noel was a very big help. I loved everything about my experience in Ashley’s furniture store for my first time coming. 10/10!!
Ms. Sandra is a Gem!!! I had originally applied to Aaron’s online and got signed up for a lease. Long story short they went way past the delivery time. I still didn’t have my couches but they wanted me to start making my payments and sign me up for Auto draft. I went to Ashley’s just to look around not only did Ms. Sandra find me a better quality Living room set, it was on sale so I got it for a fraction of what I was gonna pay at Aaron’s. So better quality and less price, with a Customer Service experience out of this world. Not to mention a protection plan on it for up to 5 years! Her and Slim are amazing, I will only buy my furniture from them from here on out! Thank you guys so much!
Noel was great, she helped up with options when looking for our new bed!
Noel was amazing!! She even let me charge my phone!! She was knowledgeable and really listened to our needs!!
Noel was extremely nice and helpful!!!
Noel, greeting was ver pleasant!
Noel provided excellent, thorough, and quick service. The manager (Slim) pointed out a bedroom set on clearance that is perfect for my elderly father relocating from Los Angeles, CA to Albany, GA on a fixed income. Thank you for the excellent service!!!
We worked with Noel and she help us find the perfect mattress set and cooling cover… Professional and friendly excellent customer service…Will be returning for our next purchase
Noelle was very helpful. Thank you!
I experienced a wonderful experience shopping at the Ashley Store.
Noel has AWESOME customer service....She was great....
Noel was very helpful
I worked with Noel at the Albany, Ga location. She was very helpful!!!
Noel has been wonderful! Very helpful!
Noel we worked with Noel she was so helpful every sweet..great customer service
Noel was very attentive and kind. I would recommend her as a consultant.
Noel is the best, very good conversation!
Noel was super sweet and helpful !! <3
Noel was a GREAT help and I definitely will be back looking for her to help me !!
Noel was amazing
Noah Palmer was the kindest, most patient salesperson i’ve ever met! He listened to what i had in mind and when I wasn’t sure on if something would look right, he helped me figure it out!! Shout out to his amazing personality!!
Wonderful staff. Always willing to help Noel!!
Noel was great and help
Noel was great
Great service from Noel real friendly
Had a great experience at Ashley after leaving Turner's Furniture talk to Slim or Shaun!
Noel was great
Noel
Noel was great
Noel got my girlfriend approve with no problem 😉
Patient and helpful Noel
Noel was awesome and so patient with me. Definitely recommend shopping with her again.
Noel was extremely helpful and professional. A real keeper!
good person noel
Great family friend and sales noel
Noel was very helpful!
Noel is an excellent sales associate. Great customer service.
Noel was a great and funny
Noel was very helpful with assisting me with my purchase!
Noel was awesome and did a great job took us to the sofa set we were looking for.
We came in nervous and Noel helps us out and did a great job helping us out.
Great help noel
Noel was great!
Noel was very helpful, wonderful experience!
Noel
Great customer service shun was my sales rep😀
Shawn M and Noel were helpful
Noel was helpful
Noel was great! She helped me make decisions and was completely honest with me about pricing and decor. Thanks Noel for a great experience.
Noel has been super helpful! Her assistance was greatly appreciated.
Noelle was very helpful to us finding what we needed, very nice, and overall great customer service.
Came in and got right to business thanks Noel
Noel was funny & helpful
Loved my visit with Mrs.Noel
Glad service from noel
Great job noel
Great experience with noel
Noel was a big help
Everyone was very helpful. Noelle wasted no time getting us what we needed and was very efficient with everything.
Great experience. Ms. Noel was a pleasure to work. If you’re in need of new furniture Ashley’s is the place to go. Friendly people and an easy sales process.
Noel was awesome, professional, present but not overbearing! Smiling and helpful!
Ms. Noel was very nice and helpful throughout my process. Very professional. If you are looking for furniture give Ashley Furniture and Ms. Noel and try.
Noel is just the best all around
The showroom is beautiful and the furniture selection is outstanding! Shaun McGuire is incredibly knowledgeable, professional, helpful and friendly. Everyone working there made a point to offer friendly words and assistance as I roamed the showroom floor. Five stars!
Before visiting Ashley Furniture, I shopped around and didn't come close to the customer service I had at Ashley. Shawn was the best. He helped me with the design I was looking for. He took his time and listened giving me different options. This is one of the best experiences I've had with customer service.
Shaun went above and beyond to help us find the perfect chairs for our table! I highly recommend you work with Shaun. He makes the process super easy! Thanks again Shaun!!
Had a great experience with Noel
Great service from Mrs Noel
Noel
Noel was great will be back.
Noel were friendly and helpful.
Came in Noel helped perfectly
Slim and Noel great people
Noel 😍
Noel was great!
My husband & I had the pleasure of meeting & working with Noah Palmer on Friday, 11/3. He was kind, helpful, knowledgeable, & very patient with me when I couldn't make up my mind. He wasn't pushy or overbearing like a lot of sales people tend to be. Noah made the entire experience very pleasant.
Noel made us laugh as well as purchase what we needed
Noel was helpful to my needs
Noel was great and very helpful!
I came in at 7:30pm and noel Lewis was sweet and patient with me and my 3kids we got everything we needed and more ❤️
Went to Ashley’s needing a new sofa. Penny was very helpful .
Noel Lewis is a great sales person good personality overall
I came in and Shaun and Slim helped me with my new mattress. They were awesome.
Noel was great. Help me find what I need. Thanks for the help
Noel was a very helpful person that helped all of our needs what we needed
Noel was awesome
Came to look around and ending up working with Noel, she was a huge help. Thanks for the great customer service!
Shaun McGuire
Shaun, the sales associate and Shaun (aka Slim), the store manager, were awesome. We highly recommend that you make it a point to stop by and visit them. 🤗❤️
I went into the Ashley store to browse for a new couch and a sales representative approached me and was very friendly and helpful. I did catch his name Shawn McGuire and I will be returning soon-when I make a decision.
Shout out to Shawn McGuire for being the best salesman ever!!
First time visiting this location.. the layout is very nice.. I was greeted by Shaun who was able to show me some of the things I loved. I will definitely be back to see more and purchase something in the near future with him.. thank you for a great experience Shaun 😁
Shaun McGuire
Noel is very nice and showed much interest in me and my husband’s likings.
Always friendly, helpful and very knowledgeable !!! Go see them and ask for Shaun McGuire!!!
Shaun is amazing and has the absolute BEST customer service skills!!
I visited my local Ashley store here in Albany, and I met a professional young man named Noah Palmer. He was the most courteous & pleasant salesman I've met in a while. I highly recommend Noah. If you're interested in great one on one quality service and salesmanship ask for Noah and tell them I sent you 😉
A very companionate gentleman named Noah helped with everything that I needed. He is the best salesman there! #ASKFORNOAH
I had a great shopping experience with Noah Palmer. He was very patient and kind to me. #askforNoah
Slim and staff are amazing! Thanks for the exceptional customer service guys!
Penny sold me my last bedroom suite and I will always request her. She is by far the best sales person I’ve ever had and is the best at her job!
My husband and I needed a larger couch for our living room, but did not want your basic sectional. Penny helped us build the sectional of our dreams! She's amazing, & such an asset to Ashley's! I will never do business with anyone else but her :)
Slim and his staff are simply AMAZING! Had a small issue about my order, went into the store and Slim took away all of my worries. He went above and beyond for my family! Thank you Albany Ashley, Slim and staff❤️
Went to Ashley for mattress & Noel Lewis was very understanding of my needs and my wife wants
Came into Ashley Store & Noel Lewis was very helpful & friendly loved her smile
Slim and his staff is amazing!!!
The friendly atmosphere and the assistance Slim gave was such an honor to work with he made sure all my concerns were met.Thanks Slim
I just had an amazing shopping experience with Slim and Penny
Penny was an amazing consultant. She was very patient with us & answered all our questions. I highly recommend seeing her for your furniture needs
Slim and Penny are amazing. They helped our family and provided quality service and our furniture was received in record time!! Awesome and friendly customer service. The Wright’s will be returning!!
Both Penny and Slim were really very attentive and fabulous with helping to make the best purchases for our needs. We will definitely be here for our future furniture needs. Thanks very kindly you guys. D. Lanier
I was able to get exactly what I needed for a good price. Slim handled everything efficiently like the pro he is. I'll be back!
I had a great experience at Ashley’s. Ant provided me with quality customer service and made sure I left the store completely satisfied! Will be returning soon
Excellent customer service on the Albany Store today! My salesman Ant, was awesome, he took his time and walked me through the store and thoroughly went over the application process with me. He's very professional and great service with a smile. I'll be back to shop again.
My personal experience with the sales representative Ant was great. He gave me a great name Tamera. Please go by and see Ant. Great customer service. You will love him. ❤️
Shout out to Reba and Slim (Albany Ashley), who helped turn my experience to a great one. I had an issue with my dining room purchase. After listening to me and understanding my situation, they went to bat for me and ensured me they will help anyway they can. Everything worked out for the good, and I was completely satisfied. Great Store and Staff at the Albany Ashley store.
Great experience! Everyone was welcoming and nice. Sandra is the best!
Great shopping experience with Sandra. Excellent customer service and knowledgeable. Highly recommend and will be back for future purchases.
I went into Ashley Furniture store today for the first time and Noah, helped me out. He answered every question I had and he made it a wonder experience. Thank you Noah
It was a pleasant and enjoyable experience. We looked around and weren’t constantly being bothered. Penny was awesome! We came back and the process to purchase was quick and painless.
Slim & Penney were awesome
The customer service is amazing at this place. The staff was very friendly and helpful. Make sure you ask for Ant! He will make sure you get the best deal. #AskforAnt —A Troublemaker
If you are in need of some quality furniture for a great price, go see Ant. I was looking for a living room and dining room set. I saw what I liked at Ashley’s, but I left to shop around which I shared with Ant. Two days later I returned to get measurements to determine if I really wanted to purchase the living room set from Ashley’s. As we measured the set with my little handy tape measurer, Ant came over with a standard measurer to assist. Lol! Long story short, Ant and Slim wouldn’t let us leave the store until they worked a deal. I end up getting the living room and a dining room set for less than the prices of the local competitors. Awesome customer service and awesome prices!
This is the first store that I’ve been to where I felt like the sales associate wasn’t trying to sell me just anything. He was very knowledgeable and made me feel good about my purchase. Thanks Ant! #askforant
Sandra was amazing! My family and I just moved and we needed all new furniture. She was sweet and so knowledgeable. We were able to decide what we needed with ease and left Ashley’s very happy.
Nice dude. Good service. Comfy Couch. Nuff said. #ask4ant
Ant was such a great help I got what I need for my house will be going back to him again! #ask4ant
Ant is definitely the guy I’m going to when I furnish my apartment, that guy knows his stuff and is so nice! Definitely seeing him in the future! #ask4ant
I went in ashley's today looking for a new bedroom set and Ant helped me out greatly. I highly appreciate him.
Ant was an excellent helper. Great service
Sergio saved us lots of time and was very nice, not to mention plenty of discounts
Sergio helped us and was phenomenal and got us a great deal! So amazing and wonderful service!
Penny, You are the most patient person I have ever encountered when trying to make my house a home. For all others reading, Amazing, informative, keeps you on your toes, knows what you need (without you even knowing) is short of what Ms. Penny would do for you. She went above, and beyond! Being an indecisive person, Ms. Penny made this shopping experience a breeze. She knew what I lacked, she knew what we needed. She knew once I expand into a bigger house what options I had to make my couch more than just a sitting area. This is where our family would spend all the time, I can’t wait for our furniture. Thank you Ms Penny for all your hard work, your ideas, your collaboration to making our house a home. ❤️
Sergio is the most nicest sales person I’ve ever meet. He’s very intelligent, and definitely knows his furniture! KEEP IT UP!
I had a wonderful experience at the Ashley furniture store. Staff was friendly and knowledgeable about what I needed. It was pleasant experience. Definitely will shop there again. #askforant
Had a great time at Ashleys Furniture today!! #askforant
Ant showed me a great Purple mattress, I fell in love with it. #askforant
Ant was a great salesman. I didn’t even know I needed a new pillow until he suggested it. Now I have a new pillow. Thanks Ant. You’re the greatest!!
We recently purchased from Ashley's Furniture in Albany, GA the Man's Den Set and a Tempur-Pedic adjustable base king bed. Mrs. Reba Griffin, the sales representative was very courteous, very knowledgeable of the merchandise, professional and very helpful in my decision. She was great in helping make my shopping at Ashley's a success. I feel she is a great asset to this company. Mrs. Griffin, thank you for your generous help with my purchases. Looking forward to doing business with you at Ashley's in the near future. Jesse & Emma
So I was in deep search of a new bedroom suite. Now I'm not gonna lie: Originally, I found some Ashley furniture on Amazon, but it didn't work out for me. One of the items came damaged, and I got this whole runaround trying to get it sent back out. So I decided reach out to the store directly. Then I met Slim. Instantly, we connected and built such a beautiful rapport! This man had me spending all kinds of money in his store - but it was all justified! I ended up buying a new mattress, he ordered all of my pieces for my bedroom, AND the dresser the Amazon broke came directly from Ashley came in one peace and already put together! I was one happy girl. The delivery time can be quicker, but I'm a very satisfied customer and Slim is the guy you need to see!
My daughter and I had the best time shopping for new living room furniture at Ashley's! Any other time I've gone looking for something new, the experience was miserable. Too many choices, nothing feeling quite right, sales people who follow you around, but aren't really listening to what you want or don't really know their stuff, the list goes on. But that all changed when we walked in and Daysha, in sales, introduced herself. We had a blast shopping with her! She was so much fun, it was like I was shopping with a girlfriend. She understood what I liked, what I was looking for, she knew her stuff, the inventory, what was possible, and she kept us laughing. When I wasn't sure about the style and color of the accent chair we wanted, she let us move things around to get a better view and pulled in the store manager, Shaun "Slim", to give us some design insight (which was right on point!). Daysha and Slim made an excellent team and took care of us and a week later I still don't have any buyers remorse (which is a rare thing for me). Thanks to these awesome folks who took what could have been another stressful trip and turned it around to be a good time and a fun memory for me and my daughter!
I am so Excited and Happy with my purchase. The Manager (Slim) and Sandra were Absolutely Amazing the whole experience! I changed my mind a few times and they catered to every and any need They made my Ashley Experience So much more than just Customer Friendly….they made us feel like Family! I am so Grateful for choosing Ashley all because of Sandra and Slim. I Highly recommend this Location in Albany and tell them Mrs. Ross sent you.
I could not have been in better hands! Sandra Assistant Manager took excellent care of me. I told her what I needed and she helped me find the perfect product at the right price. Because of her excellent service I was able to save money on a product purchased from another store. I will visit this store again. Thanks Sandra for great customer service! #satisfiedcustomer
Slim and Sandra both gave outstanding service.
Sandra Brown was very helpful and patient with me while I decided which style to go with. I love that the delivery was easy. Luke and Jason were so helpful with setting up my new sofa and bed. I will definitely be shopping here for all my future home needs.
If you need any furniture go to Ashley Furniture and ask for Slim and Penny best customer service and will work with you
Fly and Ashad delivered and took extreme care of our new very heavy couch and our home. Very professional. Thank you!
I had been on the fence about bedroom furniture and visited the store several times while trying to make up my mind. Penny was both professional and patient while I decided on my purchases. I appreciated her following up with me to let me know when new items came in. I worked with Slim today while making my final choices and his customer service is unparalleled. He was very knowledgeable and I truly felt taken care of. I won't hesitate to come back for any future furniture needs!
Thank You Sandra for all of your help. Sandra was very patient and helpful. I am excited to see my new purchases in my home.
Awesome service!
Great customer service with Penny and Slim!
Penny and Slim were very professional and helpful. Great experience.
Penny and Slim were easy to do business with! They listened and gave us exactly what we wanted and at a great price.
Penny and Slim made our shopping experience easy! They were top notch and met all of our needs! Highly recommend!
Very helpful customer service! Daysha was amazing and got us exactly what we wanted and matched it to the "T"!
Do not recommend this store. Customer service is horrible. Purchased a sofa and never received any notices or phone call about when delivery. Called customer service twice and was given 2 different times so I waited all day.
My favorite place
My wife and I went in to start looking for new furniture for our new renovations and little did we know we would come out with exactly what we wanted and a new friend! Ask for Shaun “Slim” Smith ! He was very friendly, helpful, and knowledgeable! He made the experience 10 times better than we expected!
My husband and I are senior citizens who went to purchase a leather sofa bed. The sofa bed immediately gave us chemical burns and rash and respiratory issues. I made a visit to the store and made several calls in which was never documented. We had a service technician come to inspect the sofa to find that he too had reactions to the materials on the sofa. Ashly staff denied that any chemicals were found on the sofa and denied my claims to have it replaced. I have been a customer of Ashley for many years in another state, but the first to deal with this one in Albany, Georgia. I have been treated rudely and denied any further assistance. The sofa bed is of no use because it has made everyone sick, who comes close to it. Word of warning, best to go elsewhere when looking for quality furniture. Not here. My Ashley days are over and so will it be for my friends and family.
Got my bed set at a good price. Reba Griffin was very helpful
Ms. Reba and Slim was the best help a girl could ask for. This is my first big girl purchase and they walked me through everything in detail and so attentive to my wants and needs.
Loved the people here they are so helpful and I got my first bedroom set here! Amazing job!
Great customer service! Dasha was very patient and listened to what we were looking for. She helped us to find the perfect fit! Definitely recommend going to see her! We will go see her again for sure!
Excellent customer service Mrs Reba was so nice and helpful today friendly staff. Store looks great 🥰🥰
Great Customer Service from everyone, especially Dasha. She was so patient and adhered to everything I was looking for. I appreciate the service and we are so proud of the furniture chose. Quality Customer Service!!!
Ashley’s in Albany Georgia has the best staff. Sharon and Brian are the best. ❤️
Good furniture quality. I found what I was looking for 😃 also good customer service too.
OMG! I have found my new furniture store 😃
Great furniture store with great customer service and the guys that delivers your furniture are timely and very professional..
Ms. Brown was very patient and knowledgeable with helping me find a sofa that was perfect for my apartment. Everything went smooth with my delivery.
I purchased 2 night stands, and 2 dressers earlier last year. The smaller dresser drawers never functioned properly. They were stuck and off of the tracks. Instead of replacing what was clearly broken. Ashley's sent 3 different technicians 3 separate visits. Each time the drawer became less functional. I made a last attempt yesterday and there was no resolution even with corporate. I was placed on hold for over 30 minutes and 2 calls were dropped before resolution. I made a last ditch call today with 0 resolution for my malfunctioning ALL WOODEN dresser. So i suggest save your sanity and money and don't believe the "protection" plan scheme. Side note- All 3 technicians said it was obvious the tracks were damaged with shipping. The one technician who wasn't contracted and worked for Ashley's folded cardboard into the tracks!
Congratulations to Sandra Brown! Wonderful person and willing to go the extra the mile to meet her customers needs. I love my new table and chair set. Sandra definitely knows Ashley’s merchandise and how to work with the customer looking for product to finalize a decision and purchase. She is very professional, approachable, and friendly. Sandra you’re the best.
Penny D. was so helpful. We went to Ashley looking for a leather sofa or sectional and she walked us around the entire show room until we found the perfect one. We also needed a desk for our home office and Penny honed in on exactly what we needed. She is NOT a salesperson, she is a consultant who is focused on the needs of her clients. We will be back because of the excellent service we received. Ask for Penny if you visit Ashley in Albany.
I love the color and it looks great in my house.
What I like most is the way Tameka and Sierra has taken care of us. They pay such great attention to detail and have our best interest in mind. Great communication so we never feel out of the loop and Tameka in particular has gone above and beyond making sure we get what we love at the right time.
I was pleased with the furniture we purchased.
They have beautiful furniture and friendly sales people. But, I gave them 4 stars until we actually purchase something. My family and I plan to go back.
09.17.21 DO NOT ORDER FROM THIS COMPANY!!! Since posting the last review we were contacted by someone at corporate by the name of Makensie. They refunded our delivery fee for the trouble. Delivered the chair 2 days later on Aug 17th. We were told the Sofa and loveseat would be delivered Sept 17th and 30th. Called customer service on the 16th and am now told they have no update and do not even know when the other two pieces will be in that were ordered almost FIVE months ago. When ordered we were told it would be 2-12 weeks at worst. DO NOT ORDER FROM HERE!!!! Selecting and ordering our furniture from the most amazing sales lady was a great experience. it was so satisfying. we received our paperwork, signed everything and paid for it that day. it’s so easy to spend money there. they take the money that very day. then came the wait. we were told up front that it would be a 2–12-week delivery up front. about four weeks in I get a text for me to schedule my delivery because our furniture was ready. I called the person who was purchasing our old furniture and said its ready so I need the old out to get the new in. he was able to schedule movers to get it that day. I went online and scheduled new delivery for later that week. I put lawn furniture in loving room temporarily. then we find out that that was a mistake and its someone's else furniture. Sorry. Today is 16 weeks and 1 day and still no couch, love seat and chair. they have offered $100 dollars for our trouble. I want my furniture that I paid for in the time I agreed to. spoke today to the supervisor of the number you call when you want an update on your order. canned answer. parts shortage, all orders are behind but I'm now a VIP. That means they will check on my order daily for updates. WOW. Can we get Chic-Fil-A over there to help out?
My daughter was here looking for a new mattress and possibly a bed. Ms. Sandra Brown was extraordinary in her patience and assistance with this process. She made sure that we were able to look around without too much interference but was available when we had questions. Thank you Ms. Brown for the excellent customer service all while serving others.
Customer services is not so good.....
Sandra Brown is the BEST associate in the store She needs a raise and promotion.
Could get any help
Pleasant experience. Knowledgeable staff. Found just what I was looking for
Overpriced for the quality of the product.
Nice atmosphere and friendly staff
Excellent service, quality merchandise, and great price!
I Love our purchase... It was delivered in a timely manner. The guys that brought the furniture out we're very kind and polite. Work very efficiently annnnnd AGAIN.... I LOVE MY FURNITURE 😍
Had good service while in the store purchasing furniture, the problem came in when the sales associate said you will not receive any bill until your furniture has arrived and been delivered told me it could take anywhere from 2-12 weeks for furniture to come in so I proceeded with that information. 2 months later I have no furniture cause it hasn't all came in, so its still in there warehouse. I'm being charged late fees by the credit union and says I'm 2 months behind on my bill. Called Ashlees furniture talked to customer service lady who was very rude and says they only offer that with certain credit unions. I told her that the sales lady told me that, she responded it's our word against yours, so I told her I wanted to cancel my order she told me that I would be charged a cancelation fee and I'm sure there gonna get it since I put a down payment down on the new furniture. So I'm stuck with charges on my credit card and it has affected my credit score. I know it my word against there's but why would I hurt myself to get at a furniture store. I have got nothing out of this at all besides late fees and charges against my credit score for taking there sales rep word.
Very expensive and geared to specific clientele.
Our sales representative Ginger was very knowledgeable and friendly. She was so good at her job she helped us spend 10 grand without a care. Can't wait to receive our purchase. Great quality products as well...
Had a wonderful sales clerk, Ms. Sandra Brown who was so helpful and so sweet. I really enjoyed my experience with her!!!
I posted this on yelp and I figured I’d take a step further and post on google as well... Let me tell you something! Harry, our sales associate here at Ashley furniture in Albany Georgia, is the saving grace of the entire company. Because of COVID limiting the shipping process, my wife and I have been waiting forever for our furniture to arrive, and Harry has been responsive and completely open to immediate communication every step of the way. As long as Harry is at this location I highly recommend coming to purchase some furniture.
Wonderful Store and Furniture, Great Sales Associates, Fabulous Delivery Personnel. Can't go wrong with Ashley's
They have a huge selection of all kinds of furniture. Whatever room you're looking for, I'm sure you'll find what you want. Mrs. Ginger us very nice and extremely helpful.
(Translated by Google) Excellent attention, especially Mr. Harry Clark attended us with great kindness, patience, he clarified our doubts, we really thank him for his kind treatment. The value that Don Harry gives them the business is priceless because there is no fortune to pay for it. (Original) Excelente atención especialmente don Harry Clark nos atendió con gran amabilidad, paciencia, aclaro nuestras dudas, realmente le agradecemos tan gentil trato. El valor que don Harry les da la negocio no tiene precio porque no hay fortuna que lo pague.
Horrible customer service. I purchased a reclining sofa about 2 months ago and still have not gotten my complaint even looked at! It seems to be missing pieces underneath the foot section. I went to the store and spoke to the GM: Calvin Coleman 6 weeks ago, then followed with an email and pictures within days, then once again after a month of no word I emailed him this past week. He assured me that he'd check on it and I would hear from him or customer service soon. Still nothing. I purchased the extended warranty on the furniture also but if I can't get service right after the sale my chances of getting any help a year later with warranty claims will probably not happen either.
Love this store sales associates very friendly
Quality and great selections!!!
Nice shopping experience
Mr. Jason was very helpful. We definitely will be back very soon.
I would like to thank all employees of Ashley furniture store in Albany Georgia for helping me pick out the living room set that was meant for me. You had great patience and understanding in what I was looking for. Customer service was excellent. The delivery was perfect and the gentleman were cheerful and kind. Thank you again especially during this difficult time.
Staff could use a good class in customer service! Thank you Mrs . Brown for extending a welcome into the store, after many other staff members seen us upon entering into the store but offered No greeting nor assistance. Did the staff forget that Great customer service starts when a person walks into the store, up until the person leaves the store? I recommend the Manager cleans house, and hire a staff that exudes the service that goes with the brand Ashley furniture. I hope this customer comment finds its way to upper management !
Only buy here when have big discounts... items seem way overpriced to me
Friendly staff and quality of the product...fast delivery.... definitely satisfied...thanks Ashley Homestore
High-quality furniture, friendly knowledgeable staff, and competitive pricing keep me coming back for all my furniture needs. I always appreciate the staff’s willingness to help me find the perfect piece to decorate my home, whether it is in stock or something we need to special order.
A very special thank you to Calvin and Ron for fixing our adjustable bed and electric couch. SUPER customer service!!!
Very helpful.
I had a great experience in the Albany store! Penny helped me so much! She was very patient and informative!
Bought wood furniture from here ,took 8 months to receive all pieces, then found wood mites eating furniture. Got replaced after 2 months. New furniture had bugs as well. Wouldn't replace or refund. Good luck shopping here.
Great service and selection
Great selection. Salesman allowed us to look and was not pushy. I like that a lot.
My purchase was delivered on time and I love my new furniture. The sectional and sofa are in awesome colors and I am excited to start entertaining!
Ginger is the best sale person she was great with us and penny was too
Nice selection. Sales guy was buce too.
Over priced furniture made out of fake wood!!
Mr. Jacob Adams was very professional and attentive. He got us what we were looking for. Thank you!
Comfortable sales environment to roam and find what you like. Knowledgeable staff to help guide you along the way to include financing options.
Our sales associate,Hannah, is fantastic!! We had several issues with the pieces we purchased and she has been honestly concerned with our concerns. She even helped on her day off!! The delivery gentlemen we had twice were very kind and friendly. (They could be a little more attentive to walls when bringing inside and double check the pieces they're delivering for flaws/defects)
I will never buy furniture from them again, it's over priced and junk! Getting someone to honor the extended warranty is the most difficult task you will ever experience.
Was waiting for Mrs. Sandra Brown. However she was with clients.... We will return to see her
Love my new chair.
Very welcoming place. Awesome customer service. Wonderful pieces of furniture. Make sure you check out their clearance items, great prices.
Very nice people working there!
Love my new furniture
After seriously dreading shopping for furniture, and visiting four other stores in the area, Ashley ended up being the best by far. Our salesman was really helpful in spite of the fact that we weren't quite sure what we were looking for. He didn't pressure us and walked us through the store at our pace. We actually have an Ashley in town, but we'll be going back to this one to buy. Ask for Harry!
Will most definitely be coming back to see brittaney. She knows how to make you feel at home ! Amazing personality. It’s that sweet down home southern character that the South’s known for and not only that....Ashley has great deals on quality furniture. It’s not an expense to shop there, it’s an investment for comfort and happiness!
Ashley Homestore in Albany takes advantage of the elderly and scams them out of money. They charged $1100 to an elderly household member for an adjustable bed frame. The delivery guy refused to take it off the truck - made no attempt to deliver the frame and took it back to the store. Now the store has the money and the frame and REFUSES TO REFUND THE MONEY. Now the store plans to keep the frame, the money, and wants an ADDITIONAL $1400 to 'try' to deliver another frame (also nonrefundable!). No customer service. Complete scam.
Very helpful sales lady
Sweet, fast and knowledgeable staff.
Sandra did an awesome job with my purchase and exceeded all my expectations. She is very friendly and pleasant. Thank you for a wonderful experience at Ashley's. K. Martin
I’ve bought from Ashley’s furniture before and it was an ok experience so we bought from them again. This time it was the worst experience I’ve ever had with a furniture store. Kept giving me different dates when my furniture was going to be delivered then after months of waiting it finally came on Christmas Eve and the furniture came damaged. We are now having the hardest time trying to get it returned and getting our money back. We will never buy from Ashley’s again. Buyer beware!!!
Helpful great service thanks Harry Clark.
Staff was very friendly and accommodating. The facility was very attractive and inviting.
Great customer service. The match competitors pricing too!
We purchased our new sofa and bookcase @ Ashley's in Albany. At first, I was skeptical at the prices, but they honored an online deal we found for the exact same couch in addition to my husband's first-responder discount. This placed us under our budge, so we were able to purchase a bookcase, too! We still came under our budget! So far, we've only received the bookcase, but it's beautiful!
My husband and I recently bought a beautiful, comfy leather sectional and an end table from Ashley HomeStore in Albany, GA. Sandra Brown, our sales associate, made the experience great as did the staff that checked us out and delivered our furniture! She was helpful, knowledgeable, and, not at all, pushy...we appreciated her help and found the buying experience a good one. We will go back and we will always seek Sandra Brown's assistance!
Mrs. Ginger my personal sales lady did an outstanding presentation of all the temper-Pedic mattresses as well as the administration personnel were outstanding with their Customer Service Skills. Looking forward to purchasing more from Ashley’s Furniture.
Saleswoman was wayyyyyyy to pushy. Took my business elsewhere
Ms Liz was great. She helped me find the furniture I needed within my budget.
Slow processing when placing the order for furniture n kinda pushy on the sales..
Sandra Brown is a wonderful Sales Associate that values her customers.
Service was exceptional. Jonathan Coates was friendly very helpful. I will definitely shop here again.
Your products are well made and the design that is thought of when making them are outstanding. The service I received was exceptional. Everyone I dealt with was very pleasant and wanted to help as much as possible.
RUDE went else where and got great services and spent my 600.00 in cash Ashley Home Stores loss.
I do not recommend! I just recently purchased all my furniture with this store and the service is terrible, they were suppose to deliver my furniture 2 weeks after purchased they came with only half my furniture they brought my matress but not the box spring and it’s been over a month and I still haven’t receive anything!! We call and they tell us they don’t know anything. You can’t get your money back and if you do they take a big percentage of it. They “give you a 25 dollars gift card as a sorry gift” that you have to use at their store keep in mind everything is over a 100 dollars 🙂😡 and I still haven’t even received that so so so disappointed.
Good selection for small town, GREAT service!! Encourage all to at least visit.
We had a great time shopping at Ashley's. Ms. Ginger Balazs was fantastic, and answered all our questions. Ms. Liz Quinn, was also very helpful in explaining our purchases to us. If you have never visited or shopped at Ashley's HomeStore in Albany, GA, I highly recommend you visit these two ladies, for a rewarding shopping experience if you are looking for new furniture and accessories. Roy and Elizabeth Bradshaw
The warranty is useless unless you can prove it was an accidental. I bought a leather rocker recliner and the pull wire broke in normal use and no one will fix it. Paid close to a 1000 for this cheaply built high dollar furniture. Don't buy from them.
I had issues with delivery due to moving and was told that my options were to either cancel the order and pay a restocking fee or to exchange the items for others of equal value.
Love love love every item we have ever got from them .
Penny Deese is the best salesperson! We always work with Ms. Penny. She is kind and personable. It's easy to let her know what we are looking for and what our budget is and she helps us find the perfect items. Love her! Ashley Furniture is a great place to find extraordinary pieces at low prices.
Always helpful and provide great customer service. Ms. Sandra Brown is the greatest salesperson I've met. She's very honest and personable with each of her clients.
When we entered the store we were greeted warmly warmly by Gretta the sales person. She was very knowledgeable about the product we were interested in. She was warm and friendly and we felt we were being treated more like family than a customer/consumer. A very pleasurable shopping experience.
Excellent service. Very knowledgeable about all furniture.
Very nice store. The employees are very helpful as well. Clean and decently organized.
Awesome customer service!
Highly recommend
I love how they have their bedrooms groups set up.It makes me want to just redo my whole house over again.I also love the wall decorations too.
Great experience with Sandra Brown! She did not pressure us but was willing and able to help us make the best purchasing decisions. We will be back!
If your shopping for furniture go see Ginger Balazs at Ashley Home Store. She was extremely helpful and went beyond expectations in helping us. We will definitely go see her again when we need more furniture.
Very good experience. Their prices were less than the local furniture stores. Huge selection. Very friendly and helpful staff.
The nice salesperson that assisted me in my purchase, Ginger, was very thorough in presenting all of the choices that were available, got answers to all of the many questions that I had, and also saved me money! Ashley's has a terrific warranty that is worth looking into and they set up delivery on the day that I needed. The next time that I am needing any furniture, this will be my first stop!
Awesome deals! Furnished half my home from here. Susan is the absolute best!!
Great customer service in the Albany store charity was very helpful... she helped all my needs ask for charity she has wonderful customer service
Excellent customer care and exerpertise
Ginger she wonderful she always help with a lot of love!
It was very nice and I will be going back...the sales manager Greta Nichols was very helpful had a great personality...
The moment I enter the store the Sales Lady greet me with a lovely smile.After everything was great! I recommend all my Family & Friend to shop there.
Sales person was very courteous and professional. The store had a great selection on display.
Ashley is a great place to buy furniture from.Carroll is my favorite I always feel welcome when I come there very friendly
Yes yes, I get this a lot, my name is James Bond, have heard it all my life. I recently moved here from Atlanta. I am so glad I came to Ashley if I could give this review six stars I would. I was immediately greeted with a warm hello from Karen and she worked with me for an hour and a half and I bought a lovely new sectional and bedroom set for a great price. I will definitely come back for more furniture. The store is well kept and very nice. Wonderful music and music videos. The office staff was very nice too, need to give a shout out to Carroll and Brittany for waiting on me.
Sandra Brown a wonderful salesperson!
Great
The store is huge. There are a lot of options for furniture. Very clean. Music playing and music videos playing on every TV which was a little annoying. Over all nice place.
Greta Nichols was VERY helpful and caring about what we were looking for. She walked with us to almost ever display in the store that we tested and talked about. She gave her own insight and knowledge of the merchandise to help us with our decision. In the end we left very happy with a new bed, couch, recliner, side and end tables and in the future will be coming back. Very caring business for this area that is known for being snobby when you come in just looking but end up spending $5k. This store was caring way before they knew we were spending money.
nice, great prices
Karen was very helpful. Even though we were there near the closing time She stayed and was very patient with us. I recommend Karen she wa very wonderful and patient. They have some great deals going on right now to so please check them out.
Nice furniture, friendly staff. Expensive furniture.
Thank you, Sandra Brown for giving us the opportunity to purchase the items we were interested in. Thanks for being patient and kind to us as we made our selection. Awesome you are.
Great selections, quality furnature friendly staff great sales and follow up
My Husband and I went in and everyone was so friendly. The store is really big. They have so many options. Greta Nichols was such a Great help from beginning to end.
Never will shop there again . Even tho it takes a month to get your purchase .If you change your mind in 2 days they charge a 25 percent restocking fee . What a rip off Be careful if you shop ther
I purchased a recliner and sofa bed and Ginger was my salesperson. She has the best customer service! She was genuinely nice, helpful, understanding, and very thorough in answering all my questions. I was satisfied with my purchase and the exceptional service that I received from her. :)Whenever I need more furniture, I'll definitely be coming back to this store.
Karen is an excellent sales representative. She is very knowledgeable of the merchandise. I would recommend her to anyone. I am so pleased with my purchase and the deal. I will return to make another purchase.
Great service and products. Always check online and they will beat match internet specials! Always on-time delivery.
Great service.
Karen Smith helped my wife and I figure out which bed was right for us. She was very helpful and knowledgeable. She gave us all the information we needed to make a good decision without pressuring us. I appreciated her expertise and helpfulness. I highly recommend going to see her if you are on the market for any home furnishing. We will be looking to buy a kitchen table in the future and without a doubt we will be going to see Karen when the time comes.!
Penny is a great salesperson here. No pressure, informative.
Excellent service working with Sandra !!
Sandra Brown is very helpful. Especially helping to get the most bang for our buck. Great customer service!
When I entered the Albany store, I was greeted by Sandra Brown. I told her I was looking for accessories and I just wanted to look around. She explained the store's layout and stated she would check on me and was there to answer any questions. I don't like being followed when I am shopping. Sandra checked on me frequently, she provided a personal example of excellent customer service.
As a return customer , my go to salesperson is Sandra Brown. She's very knowledgeable and always helpful. If I call she's never too busy to stop and help.
Sandra was very helpful. I will visit you again soon. Thanks Sandra for all you do
Ms. Sandra was very pleasant and a joy to deal with
After looking around for furniture I went to Ashley's in Albany the store was set up as if I were at home I was greeted by several staff members and felt comfortable no pressure to buy anything I would shop Ashley's again great store set up and warm friendly staff
Ashley Furniture in Albany, GA has a lovely store environment with a terrific experience from Liz and team. Liz is fantastic and she always exceeds standards on every store visit. I'm a true fan of the Albany location because of the superb customer service and elaborate style choices. A customer for life.
What a wonderful experience. Liz was extremely helpful with my selections. I will definitely recommend the Albany location to everyone.
Great customer service! If you need furniture go see Liz and let her work her magic! She is really good at what she does. I love this place and will not go anywhere else. Everyone there is friendly and super helpful. You really can't go wrong with any Ashley furniture cause it's built to last.
I had a great experience buying furniture at Ashley furniture. Didn't know what I wanted but with Carroll Suber's help I was able to find some great looking pieces that look great in my home. If you are looking for something for your house I highly recommend Carroll at Ashley's Furniture!
The management staff was very helpful.
Ginger is such a great associate. She answered all my questions and showed me alot of Awesome furniture and deals that were going on.
Went to a few furniture places and I had the best overall experience at Ashley's! A young girl, by the name Ginger, had definitely won me over. She listened to my problem instead of trying to sell me a bed!!! I needed twin size beds to fit in 1 room and was having trouble fitting my kids dresser in there too! Had a bunk bed but it was old and the kids didn't want that anymore. As she listened to me complain she pointed me to a bed with drawers and other storage, too! Having 2 of those beds in 1 room will definitely save me a lot of money and worrying! There needs to be more sales people like her!
Penny is the best sales associate!! Everyone should as for her!
Service was wonderful, kind staff and great prices. Carroll was especially helpful.
I love walking into the Albany GA Ashley's store. There is always a friendly greeter when I walk in the door. I love all the furniture that's on the floor show case, I just wish that when I buy something I could take it with me right then and there instead of waiting a month for it to be delivered. Ashely's has a great and friendly staff. Even though I wasn't able to afford the steam punk gear mirrors at the time, Carroll was very helpful and tried to get me approved on my credit but didn't work for me. I will be back for those mirrors!!
Love the store
I love visiting Ashley stores. Sometimes I steal ideas. Ms. Sandra Brown is an excellent representative of what Ashley stands for. She's friendly, enthusiastic, and she doesn't try to push you into anything. I'm planning to visit very soon!
We had an excellent experience! Our salesperson, Greta, was extremely helpful and knowledgeable. Thanks for helping us find the perfect bedroom suit and mattresses.
Ms. Sandra Brown Was an excellent sales associate when I asked her about different furniture that is located in Ashley store
I browse the store often to see what new arrivals have come in and just to window shop. The store is well managed, clean and staff is always very welcoming.
Liz is a great sales woman
Excellent sevice before and after we found our new bed!
The people at Ashley in Albany make it a pleasant shopping experience. They are very friendly and knowledgeable on the entire store, Carroll and Quin in the office make the purchase very pleasent
Great customer service, staff is very friendly and helpful!
I truly enjoyed my visit to your store. My sales representative karen Smith was very professional and truly knows the meaning of great customer service.
Really love Mrs.Ginger B. She is such a sweet and out going lady. Couldn't habe asked for a better representative!
Mrs Karen was the Best !! She help Kevin and i find our first bedroom and living room furniture. Not at all pushy ! Made us feel welcomed and even went the extra mile to help us find the perfect deal for our budget. I highly recommend Karen to all of my friends .
Thank you Ms Sandra Brown for being very helpful and patient with me I was very pleased with her. I will be shopping at Ashley's Furniture Store ...
Love the super deals I receive, and broad selection. Customer service is superb. Liz Quinn is a great manager and does her job above and beyond!
Liz is the best!
Liz Quinn is an exceptional employee at the Ashley store in Albany, GA. Her professionalism is top rated! I enjoy coming in the store and being greeted by everyone that works here. The store and the customer service is like a breath of fresh air. It is always clean and decorated nicely. Thanks Liz for your superior customer service!!
Sandra gave me the attention desired...one on one.
Very professional!
I talked with Ginger she is a very nice person
Today, I visited Ashley 's for the first time. I was very impressed with the variety and selection they carried. I was greeted by Sandra Brown, her smile was contagious. She welcomed me in the store, explained the sales promotions and allowed me the opportunity to shop without feeling pressured. I made an appointment to bring my husband in. We will certainly be shopping at Ashley's.
Sandra Brown was amazing! excellent experience all around!!!
I would like to thank Ms Sandra Brown at your Ashley Furniture homestore in Albany Georgia for the great services that my son and I received when we were looking for a bedroom set for him. He is very picky and you help him decide on one. Thank you we will be back
Ginger and Greta were absolutely wonderful!! All of the staff were very helpful. Overall great experience. I will be going back soon.
Russ Tabb is a great guy! Love shopping with him! Expellent service, very knowledgable, showed us some very quality, well made, and beautiful products. Will be returning in the future.
I had a wonderful shopping experience at Ashley's. Sandra Brown, my salesperson was outstanding! She was very instrumental in helping me with my furniture selection. She's a great asset to the team.
I came in inquiring about a bedroom set and I was helped by Sandra Brown. She was very professional and polite. I highly recommend anyone looking to purchase furniture to please see her.
Thank you Sandra Brown for being very professional, having a lovely smile, and knowledge of my recent purchase. She stayed within my budget and I receiverd good quality furniture to meet my needs. Thank you so much for my wonderful experience and I will definitely be back to see you again.
We were greeted by Greta when we walked in, and she proceeded to tell us all about the store and the sale that was in process at the time we came in. She told us to look around and if we needed any help to let her know. We found a couple of sofas we were interested in and talked with her about them. We told her we were just beginning our search for a new sofa. We also found another recliner that was on clearance that we really liked, so we told her we were going to look around and would get back with her. We went and looked at another place and the atmosphere was so different that we knew we wanted to do business with Ashley Furniture Home Store. The furniture at the other store was not interesting in the least to us, just nothing seemed to compare. We went back by the Ashley Furniture Home Store the same afternoon and purchased the sofa and recliner. We took the recliner home with us and we are looking forward to getting our sofa shortly. Thanks Greta for a very pleasurable buying experience. Jerry and Elaine Odom
I currently was in the market to purchase new furniture. I have visited other furniture stores but did not feel heard. Sandra greeted me with a smile and listened to my needs. She is very knowledgeable and professional. I definitely will return in the future.
This furniture place is the best place to shop for quality furniture. This store is very beautiful and it catches your attention when you walk through its doors. Thanks to Store manager,Liz Quinn and staff for the awesome customer service I was given in finding a sofa and rug.👍👍
Friendly & knowledgeable service.
Had a wonderful experience with Liz. It was like she came in and waved her magic wand. I now have my house back in order thanks to her expertise !👍👍☺
Thank you to Ms. Sandra Brown for the outstanding customer! My family and I were looking for some furniture for our home and she was very professional and courteous throughout the whole process.
Purchased a recliner here. Great buying experience. Best store in Albany when you need new furniture.
Really love the couch and recliner I bought from Ashley. Also bought a bedroom set that we absolutely fell in love with. Could not have asked for a more friendly staff and manager to work with. Highly recommend Ashley Furniture HomeStore.
This is by far the best Ashley store I have been to! Everyone is super nice and helpful!! I would highly recommend this store to anyone!!
I am very excited about my purchase. They really worked with me to make sure I was satisfied and they offer great customer service! Thanks Ginger and Ashley's!
Very helpful sales consultant ~ Leigh Ann Riley. Purchased two very nice bar stools in anticipation of our move into a new home. Delivery was made, as promised, within a week. Will definitely shop with Leigh Ann again.
There is a big problem with deliver. You charge to much and now a customer cant pick up there items in Albany but have to drive all the way to Thomasville Georgia to get them. Who ever came up with this needs to be replace and hire me or better yet lower the prices. I sold furniture for years and there is good profit in it so you don't have to charger so much to deliver it.
I loved working with Mrs. Sandra Brown. She was awesome and very knowledgeable about all of the options available. I will definitely purchase again and I would love to have her as my salesperson. Thanks Mrs. Brown!!!
A great store in a good location with a an outstanding staff, and a sales associate that stands apart, Ms, Penny Deese Who is well informed, very courteous and friendly with that great southern hospitality and charm. She helped me expeditiously, I will spread the word......😎
We purchased a new mattress from them and it is amazing! The sales associate Sandra was great.
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0% interest for 80 Months^° - In-Store only
On in-store purchases of $4999 or more made with your Ashley Advantage® Synchrony credit card at participating locations from 3/4/2025-3/31/2025. Equal monthly payments required for 80 months. Down payment of 35% is required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
†^Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount must be on one receipt. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next cent. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/16/2024 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
$1 to Start‡^
‡^“$1 to start” is available for applications online and in select stores, does not include taxes, & refers to the rental period from agreement start date to 1st scheduled renewal payment. On 1st renewal date, regular rental rates, taxes & fees will apply. Rate, term and total cost vary by item selected. This is not a promotion for a specific transaction/item nor an offer for a loan, credit, or financing. See lease for payment amounts & rental terms. Offer will not reduce the number of payments, total amount to acquire ownership, or purchase option amount. Customers in California will pay a $0 initial rent payment and a $1 processing fee to start.
Shop without using credit 5
5 Acima offers lease-to-own transactions. “Shop Without Using Credit” means this is not a loan, credit, or financing. Acima obtains information from consumer reporting agencies during a lease application. We consider multiple data points and regularly approve customers with less than perfect credit history. Acima Cash Price may include a markup over invoice price. Acquiring ownership by leasing costs more than the retailer’s cash price. Not available in MN, NJ, WI, or WY. Not all applicants are approved.
