Ashley Store Alpharetta, GA

DO NOT SHOP HERE! Ordered a dining room table and bed frame that was supposed to be delivered on a Thursday between 1-5pm. Get a call at 6:30 saying the delivery isn’t coming and needs to be rescheduled for the following day between 9am-1pm. I don’t receive any notification on Friday and call customer support at 1:30 for them to tell me the delivery passed my house and left no explanation as to why the delivery never took place. And there’s no anticipated delivery date at this point lol. So I contact the store and they call me Friday night saying the delivery will come Saturday between 11am-3pm. My items finally get delivered and they’re outside of their packaging covered in dirt and filth. I request my delivery cost be covered for the inconvenience and they direct me to contact customer support who deal with these claims. Good luck trying to get a response from any of these agents who constantly tell you they’ll get back to you in “48-72 business hours”. It’s been a full month since the delivery. You have to call multiple times a week and every representative gives you the same runaround bullshit of “that’s out of our scope and we’re still waiting on the other department to respond to this issue”. Ashley is truly a horrible company to deal with and if you want an awful experience then you’ve come to the right place.

Mr Carter, our salesman, was fantastic. He was very knowledgeable of the furniture and mattresses, which we were most interested in. He showed us several different price points of each and explained the differences clearly. I will certainly be a return customer!

I had a wonderful experience however when I entered the store there was a lot of salesperson that walked right past me and didn't approach me finally I was approached by the salesman who made the sales he was very pleasing and prompt overall it was a wonderful experience

The sales consultant was extremely helpful. He even took my purchase to the car for me.

Excellent employees. Very helpful and willing to show us all the couches and home decor. 10/10 perfect!

Fun and informative associate.

I special ordered an area rug. It was delivered today after waiting a month. It was used , stained , had pet hair and food on it . No one at the store will help .

Had an amazing experience furniture shopping with my wife! Fay was such an amazing and funny person to work with! Thank you for your help Fay!

Salesman spent a long time with us and answered all our questions.

Faye is wonderful! Everyone should have a Faye in the their life to help them create the perfect home furnishings.

Mason was very helpful and thorough. I would have given 5 stars if it was not for multiple delays with the payment system.

Would give a negative rating if it was possible. Most disorganized group of people and corporate office I have ever encountered. Delivered incorrectly configured furniture and still not fixed after 2 months. Absolute worst furniture buying experience in history.

Be careful reading your terms here. Sales person put me for 6 months vs 12 months and now I’m in this back and forth dispute. This is ridiculous. I am never going to buy from here again.

Mason was great to work with. Ashley has furniture at a good price. I took advantage of a holiday sale and was very pleased.

Great Service! Found exactly what I was looking for. The sales rep was extremely helpful making the whole process seamless.

I am a customer at this Ashley furniture store since 2016 and bought furniture over $25K from this store. With every purchase the sales team and the manager pushed us into buying additional warranty. We trusted them and thought Ashley being a reputed company will stand by the warranty and repair works for accidental damages. However we realized that Ashley used a third-party, GBS, and every time we called for warranty the representative s from GBS came up with all the reasons for not covering the repair work over the phone and then whenever they did they sent a third-party service technician who came to our house and turned down all repair works based on their instructions from GBS. Then during COVID times there was no support. Thereafter whenever we visited the store and raised the concerns on such run around and failed promises for repairs and warranty coverage we were asked to call different numbers at different times. We called those numbers and were again given false hopes and promises and finally declined of coverage. This afternoon I stopped by again at the store and the Sales Manager, David Guice, suggested that bring it up with the corporate store as apparently the corporate office realized and acknowledged all the wrongdoings by GBS and since changed the warranty coverage taking full responsibility of those in-house. While I was discussing with David and another lady at the front office, the store manager, Rashunda Williams, intercepted our conversation and suggested that it had been over nine years and so it’s past the timeline. She had no context of our challenges and started making abrupt and irrelevant comments. She was rude to the point that I told her that I don’t like to communicate with her. Ashley furniture must treat its customers fairly and respect the promises for the charges on the warranty of the furniture. We recently paid $760 for the repair of our living room leather sofa alone and the other furniture also needs repair from accidental damages which should legitimately covered. I am told that the corporate office of Ashely takes such complaints seriously and I hope they do.

Fay was fabulous!! super sweet and knowledgeable, found exactly what we were looking for at the price point we wanted to be at! And a shout out to her manager, Lahonda (I’m sure I butchered her name) Both were a pleasure to talk with, So if you’re looking for any furniture, I would check this place out first!!

We went there to get a nursing recliner and were asked to go to “rooms to go”, next door. Found the behavior condescending. Understood that they do not have that in the store but they sell online too. Not going to the store again.

Dan Chung was fantastic - honest, patient, attentive. He made my family and I feel comfortable with our purchase and took a long term relationship approach with us, not a transactional one. We'll be back for our future needs.

We found a couch online and the store was able to get us a better price and almost immediate delivery. We had a great experience!

We just bought beautiful LR furniture from Ashley Store/Alpharetta, GA. Mosha was our sales rep.... AWESOME, AWESOME, AWESOME, Knowledgeable. Friendly, Personable, Professional, Trusting, Beautiful person to do business with. I highly recommend doing business with MOSHA. By the way, MANAGEMENT was Awesome too!

Mosha was awesome! Very attentive, thorough, and professional! We will be coming back to her for future purchases!

So far so good. Sergio was excellent to work with ands so were some of the others. Next is delivery and setup.

The "sales guides" were near the entrance and greeted us as we walked in by Dan. He ascertained our needs and showed the various options. There were many to choose from. No hard sale just guidance. He has been doing this for years and knows how to treat potential customers. We chose Ashley as we bought living room and dining room furniture from the Buford store late in 2015.

Easy Process and quick delivery! Overall Great experience

My wife and I had a great experience purchasing our couch from Ashley furniture. We saw the sale online and the staff was able to price match it and get us the price we wanted. The staff was super friendly and we can’t wait to get the couch delivered for a great low cost.

I had some issues with my order and some miscommunication between the delivery service and myself, however my in store salesman, Derrick, who helped me was very helpful. He did all he could to remedy the situation. He was very helpful and I will go to him in the future! Reach out to Derrick at this location if you need to buy some furniture! Very kind man and great communicator.

I had an excellent experience with an incredible salesman, Michael! Was planning on going to 1-2 other places to check out options, but felt happy and confident making my first big purchase.

We had a profoundly wonderful experience buying furniture late on a Friday night with sales associate Michael and his manager Shunda. The two of them combined were like an absolute DREAM TEAM to work with, and I cannot recommend them highly enough. I had to go back to sign some additional paperwork a couple days later and when I tell you the joy that washed over my face when I saw Michael and Shunda there again—it was like they were family. They are two of the most kind, patient and encouraging people you could ever ask for in a sales environment. We will definitely be back!

Shaunda and Larry were wonderful to work with. We will definitely come back for future purchases.

Absolute Garbage! They delivered furniture that was broken. We got a couch that was over 1500$ and it arrived with broken internal mechanisms. We addressed this problem day one, and have been told repeatedly that we would get a replacement. Well it's been months now! Nothing to show for it! Do NOT purchase from Ashley unless you want cheap products and poor customer service!

Great furniture at a good price and very helpful staff. Olga and Stefan really made it easy!

I came in with a few items in mind to purchase. When I arrived Derrick W. greeted/assisted me. He took his time to help me with my questions and concerns. I really appreciate his help.

I went in on 5/17/25 and purchased a beautiful bedroom suite. My sales rep, Mr Sherwood Green, was very knowledgeable of the quality of the merchandise. He did not try to persuade me in a hasty purchase. He allowed me time to look around without him hovering over me and to see things for myself. He displayed much patience during my decision making. I am extremely pleased with my purchase and very pleased with Mr Green allowing and assisting me to make this purchase. My hat's off to Mr. Green and Ashley Furniture, Alpharetta

Fay is a fantastic representative for Ashley Furniture! Happy to have met her, I made a new friend today. Will always go back to get my furniture from her!!

The sales rep and managers were very helpful.

I have been here several times, probably less choices this time. Very professional and courteous service. Super clean bathrooms. Excellent display of furniture, sales people don't push you to make a purchase.

Great customer service Manson was amazing!

Fay is an outstanding sales consultant — she’s incredibly patient and has great taste. If you come to Ashley, you must ask for her!

Quick and efficient! Take great care in getting furniture in the house

Fay is the balance that you want when shopping. She was knowledgeable, kind, funny and helpful. She was accommodating and very responsive to our constant questions. When you go in ask for Fay! She is the real deal. Overall the whole team was great. David the manager was also very kind , easy to talk to and trustworthy. Ashley has got the dynamic duo at the north point location. We will be back.

We were looking for a nice bedroom set and had a wonderful experience with our sales consultant, Olga, Kosyuk. She even came in on her day off to close the deal. We will certainly recommend Olga and Ashley.to anyone we know!

Stephan was our sales rep. He was very knowledgeable and helpful throughout the whole process. It was a very speedy process as well. Go see Stephan.

We had a very unfortunate experience. My mother and I went shopping for four chairs we needed, and were looking for a model in particular. The man who "helped" us seemed to be annoyed at having to assist us and especially when I was translating what he was saying to my mom who does not speak English. After a while, we thought he was working on the order, so my mom and I stayed around waiting for him to be done. When we realized, he had just left. Then, when we saw him again, he told us we would have to wait because everyone in the store was very busy helping other people. Again, we waited around for a while. We saw several people walk in and get assisted immediately before we finally left. We can't help but think there was a racial motive behind this, but every person who got helped when we were waiting around was white, and the worker seemed unhappy helping my mom and me complete the order.

Sherwood was very helpful, knowledgeable and informative!

Excellent, prompt service provided by Michael; he immediately found exactly what we wanted and reviewed alternatives & accessories.

Sherwood was kind, patience and professional.

Mason was great and helped me with my order in record time. He also matched the online cost. He was professional and efficient.

Mosha as usual Is always a pleasure to deal with. She very kind and helpful and highly recommend her to all.

We bought a dining table and excellent service given by Alpharetta store compare to Cumming store. Great work..!!

I recently visited the Ashley Furniture store on North Point Pkwy. I hate furniture shopping with a passion…but I am taking the time to write a review about the amazing experience I had at this location! During my visit, Fay Olaiya assisted me in purchasing a bed, a sofa and a chair. Her wonderful knowledge of the products, professionalism, kind demeanor, and sense of humor made an otherwise odious task a great one! She should be teaching classes in how to relate to customers and meet their needs! She was amazing! I never felt pressured, only supported in my search for the items I needed. I will definitely be coming back to this location to work with Fay again. She was wonderful! Other representatives, including the manager, David were very friendly and helpful also. The delivery team, Nigel and his partner (I forgot the name 😬) were professional, polite, thorough and quick! It just topped off a GREAT experience! I couldn’t recommend Fay and the team at this store enough!!! 🙌🏻⭐️⭐️⭐️⭐️⭐️

Derrick W and Josh are absolutely amazing team members and assets to the Ashley Furniture and Acima! Derrick was helpful and patient with today’s purchase. Josh was most informative and tag teamed with financing options with this unbudgetted purchase! Both Derrick and Josh were professional detailed and knowledgeable of products and delivery options. Their level of customer care and focus made this experience valued! Thank you both for a great experience.

Stephone was amazing! He provided A+ service in helping us choose the perfect living room furniture for our new home. He was knowledgeable, patient, and made the whole experience enjoyable. If you're going to Ashley in Alpharetta, I highly recommend asking for Stephone!

I went to Ashley in Cumming and the guys name Francisco made it really uncomfortable to even look around , then I went to Alpharetta location where Nabi help us out in very friendly manner, made it easy for us . Just got the delivery and one of the side table was defaced. The delivery guys showed me that the part was missing due to which the table was loose.

I actually walked in thinking, hmm not a big fan of Ashley furniture. However, I was surprised to find many choices of sofa’s to choose from. I found what I wanted with the assistance of Olga. She was great, very helpful and personable.

I visited Ashley Furniture as my first stop while hunting for a new couch, and I ended up finding the perfect one at a good price! The sales team was a bit pushy, but they were helpful. The white glove delivery service was fantastic and made the process super easy. Although the couch arrived with some scuff marks, the delivery crew quickly took care of it, leaving no issues. Overall, I’m very satisfied with my purchase and the service.

Don't buy Ashleys Furniture. They will lie to you about product availability just to lock you into a sale, KNOWING the product isn't available. I bought a sofa April 2nd, & scheduled the delivery date for April 5th. The delivery window kept getting pushed back. The deadline for the delivery was 6:30pm. Ashleys Furniture, as unprofessional as could be, calls me at 6:31pm to tell me they could NOT MAKE THE DELIVERY, & would reschedule for Tuesday. Sunday morning, less than 24hrs, I recieved an email stating they had to reschedule the delivery for Wednesday. 1pm on Sunday Ashleys Furniture calls me to tell me the sofa is on BACKORDER and won't be available until April 11th and they can't make the delivery until April 15th. So basically Saturday April 5th the sofa was backordered, and was never on the truck to be delivered. The salesman Nabi misinformed of the product which is very bad business. Can't cancel the order bc Ashleys Furniture said THEY ATTEMPTED TO DELIVER IT SATURDAY. BUT HOW DO YOU ATTEMPT TO DELIVER A SOFA THATS BACKORDERED FOR 2WEEKS?! Don't waste your time shopping here unless you can throw the sofa on your back and deliver it yourself. This whole experience at Ashleys Furniture is One Star. They are unprofessional, inconsiderate and careless. Save your time and it will save you the headache DONT SHOP HERE!

Business as usual. No complaints

Service was outstanding, very pro-active and helpful

Nothing but positive things to say regarding our sale guy Derrick and the manager David at the Alpharetta store. Top notch gentleman! I had issues with an online purchase I made and they helped me get what I needed in store plus some extra items. Very knowledgeable and patient. Will for sure go back and ask for them when I do! Online service terrible! Which made me have to go into the store. Also bummed my delivery day is broken up into 2 days when it should be possible to only have to come once! Very inconvenient for me!

Fay was very helpful and my twin mattress arrived super quick

Great service and I got everything I needed and more

Professional and well thought out

Five-Star Experience at Ashley Furniture! I cannot recommend Ashley Furniture highly enough! The customer service here is simply outstanding. The staff are incredibly friendly, patient, and genuinely care about helping you find exactly what you’re looking for. Unlike other stores where assistance can be hit or miss, the team at Ashley always goes above and beyond to ensure a great shopping experience. I’ve returned multiple times because not only do they have a fantastic range of styles, but the service is unmatched. The best part? Once I’ve chosen my furniture, they consistently offer me the best possible price without me even asking—especially when I’ve made larger purchases. This level of care and customer appreciation makes the whole experience even more enjoyable. Both the staff and I walk away happy, which is exactly how shopping for furniture should be! I wouldn’t go anywhere else—Ashley is my go-to every time.

Went to another store and wasn’t greeted or helped. Walked in to this store and received a warm welcome from Michael. Found the chair I love and bought it with Michael’s help.

When I went to Ashley, I received help from Michael. He was very kind and friendly. My work was done in just about 15-20 mins. I have purchased from Ashley before and I would purchase again!

Everything went well with my shopping trip.

I purchased a dining table from Ashley Homestore on March 2nd, paying a $200 premium delivery fee for timely delivery and proper assembly. When the table finally arrived on March 5th, it was damaged with a visible crack, missing feet, and missing a stretcher. To make matters worse, the extension set wasn’t even installed. After numerous calls and complaints, they agreed to replace the table, but now it won’t even arrive until March 21st, with no confirmed delivery appointment. The lack of communication, constant delays, and unhelpful customer service have been incredibly frustrating. I am left with a damaged, incomplete table and a premium fee for nothing. Do not waste your time or money here.

Experience was great. Love the fact that we were weren't being hassled the whole time when looking. Came out with dining room table, love seat and recliner and a bed room suit. The furniture is wonderful and there are so many different options.

We had an amazing experience at Ashley Furniture, thanks to David! He went above and beyond to help us find exactly what we needed, making the entire process smooth and stress-free. His knowledge, patience, and excellent customer service truly stood out. We highly recommend working with him if you're looking for quality furniture and top-notch assistance. Thanks again, David!

Great sales and delivery!

I found a great dining set and bedroom group at Ashley Furniture. Working with Fay was great! She knows her stuff!

My experience at your store was wonderful. The salesperson Cayonne was awesome. He answered all of my questions, sat on the couch with me to show me that there was enough room for two people to sit on one end with a recliner. He made purchasing this couch a great experience. If you go to Ashley in Alpharetta look for Cayonne to help you. He is an amazing young man.

Two tries and they still haven't been able to setup my bed.

Mason was very attentive.

Wendy Todd has been an excellent and caring Representative for Ashley and should be recognized

Easy experience! Wendy was great to work with during our shopping trip!

Amazing assistance by Fay! Can't wait to have our furniture home this week.

Stephone was patient, kind and helpful. I enjoyed working with him. I can’t wait to get my new couch!! Thanks Stephone

It's a pity, but I had negative experience with this store. This is my story. We appeared at the store in the late evening of Sunday. Sales manager immediately told us that they had 10% discount ending this evening. We've chosen the sofa and bought it there. While buying sales manager proposed us paid delivery with assembly (cost 200$). I asked her, whether they have other delivery options. She told that there's delivery without assembly, but she doesn't know the price for sure, but probably it's not far less expensive than 200$, maybe 150$. Based on that information, I made a choice to the side of delivery with assembly. The same evening, I checked the price on the Ashley's internet store, and, it is appeared, that actually, delivery without assembly is free for the sofa I bought! I drove next day to the store to figure out whether I can change the delivery to the non-assembly option (for free, as it is on the web site), but they said they couldn't do that as they gave me discount previous evening. So, I feel scammed, as nobody said me during the buying process that delivery could be for free, nobody showed me official documents proving the price of delivery (~150$) if I'm taking discount. I'm disappointed.

Fay was awesome and very helpful!

Fantastic experience from start to finish! Olga was awesome to work with, and helped us pick out the perfect bedroom furniture. She and her manager David made sure we got the best package and deal, and delivery was available right away. The staff was professional and supportive in every way!! Thanks for a wonderful buying experience!!!

Nabi and David were phenomenal. Very knowledgeable and helpful. I will continue to shop here. Good quality, affordable prices and attentive customer service.

We had a wonderful experience. Our salesperson Olga was very knowledgeable and helped us throughout the process.

I had the most positive experience at this store! The gentleman that helped me was the most kind and knowledgeable sales person I have ever worked with. He made the process so smooth and was able to help me get out of there in my time crunch I requested. He was also very patient with my kids and helped them pick out their furniture, educating them on what the best choices would be and being open to listen to their opinions. He also helped me understand my different financing options, which I didn’t even know were available! This was a lifesaver!We had the best experience and are definitely going to be recommending this store to anyone looking for an enjoyable home furnishing experience. Thank you so much!

I had a great and very thorough shopping experience with Faye at the Alpharetta location in choosing specific furniture items that were both aesthetically pleasing and cost-effective. She was extremely knowledgeable and helpful and went the extra in assisting me to ensure a pleasant and productive shopping experience.

Disappointing Experience at Ashley Furniture Zero not an option… I recently accompanied my friend to Ashley Furniture in search of new furniture, and what should have been an exciting experience turned into an absolute nightmare. After waiting weeks for her delivery, she finally received her furniture—only to find it was damaged. She immediately tried calling the store, but as expected, no one answered. Left with no other option, she had to drive all the way from Atlanta to Alpharetta—while sick—just to get some answers. Unfortunately, the in-store experience was just as frustrating. The managers continuously gave her the runaround, pointing fingers at different departments instead of actually resolving the issue. A furniture purchase should be stress-free, but Ashley Furniture made it anything but. The lack of accountability and poor customer service made this a truly horrible experience. If you're considering shopping here, be prepared for delays, damaged items, and a frustrating battle to get help.

I ordered items on 1/12 here it’s is 1/30 and I have yet to receive my items. I was guaranteed delivery on the 21st which the driver lied and said they had arrived then I was guaranteed delivery on the 28th all for them to show up and it’s not my order then on the 30th the driver to show up and not have my order at all. The only way to communicate with someone is to go into the store since they ignore the phone calls I should not have to drive all the way there just for an update or some form of communication

Called for a repair service, set up an appointment date and time and nobody showed up.

I had a terrible experience with Ashley Furniture. I purchased a sofa, and not only did they deliver the wrong one, but it was also missing parts. When I called their customer service, they were no help at all. They claimed the missing part was ordered, but they couldn’t give me a delivery date. Then, they said we never ordered the sofa we received, insisting it’s the same as the one in the store. This is unacceptable, and I’m extremely disappointed with their lack of professionalism and accountability. I do not recommend this store.

Sherwood is a great resource. He greeted us at the door and gave us guidance, answered questions succinctly, and was not pushy. We’re grateful for his assistance.

Excellent selection. Outstanding service and no sales pressure. Good communication.

The store and staff were fine. The corporate part of Ashley is horrible and no body in the store can help me. The table that I bought from this location was delivered completely damaged to the point where someone tried to sharpie over the damage and one chair wobbled. I told the delivery driver that I did not accept this order but they wouldn’t take it back. You can’t return anything to Ashley even if damaged. It’s been a long process of getting someone to come look at the table to see if they could repair it and they could not and now they have to replace it, but I’m nervous the next one will start peeling the veneer off just like that one. They also called me and said that there was no note about the chair so they don’t know what they’re going to do with the chair. Its just the absolute worst costumer service and I have spent hours on the phone with no one that is doing anything to help me.

Lots of variety to choose from. Friendly knowledgeable staff. Wendy went above and beyond to meet our needs.

I just purchased a bedroom suite from Ashley Furniture in Alpharetta. I had also considered a similar bedroom suite from Rooms To Go next door, but Fays excellent customer service at Ashley cinched the deal. Also assisting Fay was a young lady named Kay. Both were extremely helpful and worked with me to finalized my purchase. Customer service is very important and can be a deal breaking in any transaction. Thank you Fay and Kay for being so helpful! Amy Pizzati,

This was my first time shopping at Ashley Homestore after passing this building for many years. I am very glad I decided to stop in. The customer service was exceptional. Fay was my advisor and she succeeded in finding the Queen upholstered bed I wanted. I would highly recommend Ashely and make sure to ask for Fay!

I went in with the intention of just seeing whats out there as my mattress had gotten pretty old. I planned to purchase a new mattress eventually. Was greeted by Sherwood at the door. He provided a refreshing sales experience. He was quite knowledgeable on all products on the floor. I was not sure what mattress I wanted as it was the first time I had gone out to buy one. He provided many different options from the most economic to best quality mattresses they had. He was also very charismatic person when it came to conversation. So I ended up making an order and I'm quite satisfied it was a smooth experience.

Kay was amazing and so helpful! I didn't feel pressured at all. Enjoyable experience

Do not buy from here! they do not hold up to their promises. They lie about their return policy on their mattress's. Their customer service is NO customer service. You can not get a hold of the actual store by phone. The number routes you to place in India and they lie as well. The salesperson told me I have 90 days to try out the Tempurpedic mattress and if i don't like it, I can return it. They are now saying that I can't, and that after delivery that's it no returns. Not only that the adjustable base did not work after 3 times I used it ... 3 days after delivery. Their repair service didn't have an appointment till 30 days out. The repair man today was a joke. He couldn't help me and told me the manufacturer had to fix it. I got in touch with them and they said they are not the manufacturer and that ASHLEY does this ALL THE TIME. Gives the wrong information. Now, I'm trying to return the base and mattress and They will not return it. Additionally, when I purchased it they charged my card twice. I could not get it straightened out over the phone as i could not get a hold of the store as their calls are routed to INDIA. I had to go in person to resolve that issue and it took 5 days for my double payment to get refunded.

It was a very good experience. Wendy was very helpful with my questions. She was quick with placing my order. I will definitely go back to Ashley if I need more furniture. Great Service! Thank you Wendy.

Got a bed from there and so far it’s great, the worker was super nice with us and helped us through

I got a promise to be given pillow with the ordered mattress. But actually delivery guys didn’t give me. So disappointed.

Sherwood Green was great to work with. He answered all our questions and provided great guidance for our bedroom set

Update: don’t buy their extended warranty for like $500. They tell you they will fix it like new, but all they did was mail me a $10 self cleaning kit you could find on Amazon and a microfiber cloth. Awful I have no problem with this store, but you should know the customer service if you have a defective product is terrible. The location has no control over customer service and is at the mercy of their call center. I had a defective couch delivered under warranty and have spent months working with the store and call center. They won’t replace your product but only “repair” them when they are delivered defective. So they are no rebuilding 75% of my sofa in the living room. So if you have the patience to buy overpriced particle board sofas, and want to deal with a flimsy “warranty” this is the place for you. I drive past them on the way home from work and they try to help but again they can’t do anything unless you call their call center. Shame all companies are going to this model

Loved the service from sales to delivery 10/10 will be getting all my furniture from here moving forward

Probably the least satisfying experience I’ve had with the sales person in years. I walked out when he said why can’t tell you if you can get it or pick it up at the warehouse until you’ve purchased it. He was unwilling to check inventory or too stupid to achieve that end.

Placed order with two complete bed sets on 24th November. Still Ashley not able to deliver the products. Pathetic customer service. They keep rescheduling the delivery. Never buy products from Ashley again. Note: Never accept partial delivery. But delivery team try to deliver the products partial. Don’t accept. Provided all the details to solutions team Update 1/4/2025 Email from Ashely : Thank you for confirming your delivery for 01/04/2025. Please ensure the delivery area is free of any existing furniture and that there is an adult (18+) present to accept the shipment. Update: 1/11/2025 Another reschedule Update :1/13/2015 Another reschedule Still waiting Still they did not deliver the items. They schedule delivery today but they did not show up.

The couch is great but customer service is so bad it completely ruined my experience. When my couch comes broken on arrival it takes 3 weeks to send someone to fix it. Completely unacceptable.

If there was a zero rating, I would definetley score this situation a 0. Worst expereince ever. Included is a picture of a delivery made by Ashley Furniture from the North Point Store. I paid for premium/preferred delivery and the item was left at my front door. I recieved no prior notification that the delivery was on it's way. I was 5 minutes away from home when the driver called to say he was at my front door. I asked him to allow 5 minutes for me to get there and he refused. Said he would leave at the front door. I cannot move this inside by myself or even get it up the stairs. Went in to the store, the Manager has been unable to assist. She said they could pick up on Dec. 26th ???? After Christmas. This has been on my porch since Saturday. I am not taking responsibility if it gets damaged. This will definetly ruin my holiday as I am expecting guests for Christmas dinner. No one seems to have any sense of urgency. I will not be shopping there again or referring anyone to Ashley.

Salesperson, Fay, was fantastic! Customer service after that (delivery) was horrible!!! They told me they’d deliver on a certain date, sent a confirmation email the day prior, and no-showed. When I called, they said that 1 of the 2 items was back-ordered so they couldn’t deliver for another week. I fussed about not having any notification of this and that we had already moved our current furniture to make room for the new. They then made arrangements to do a partial delivery - 1 item that day, 1 item the next week. They no-showed again, so when I called back they informed me that now BOTH items were back ordered. I had to proceed with arranging delivery a week later than expected. We will see if they show up this time! Just frustrating.

I AM VERY DISAPPOINTED WITH YOUR SERVICES; I PURCHASED FURNITURE FROM THE DOUGLASVILLE, Georgia location. I WAS Mislead AND Misinformed by a Sales associate who was more eager to make a sale than CUSTOMER SERVICE SATISFACTION !! When the furniture was delivered the movers were fighting outside... And on top of that we are missing items we ordered. It has been a week.and this issue has gone unresolved

Holt was excellent! Attentive and very customer service oriented. I will definitely go back for more furniture needs.

My advisor Kay was outstanding!!!

Love Ashley!

If you like Ashley products, DONT VISIT THIS STORE. I had the worst retail experience at the Ashley Store in Alpharetta. I purchased a dresser that had an issue, which I expected to be resolved since it was clearly a manufacturer defect. Instead of addressing the problem or providing any reasonable explanation, the General Manager (Pretending as General Manger her Name: Kisha hardwick) displayed an unprofessional and hostile attitude. When I inquired about a solution, I was told outright, “We can’t fix any issue, even if it’s a manufacturer issue.” This dismissive response was shocking, but it got worse. The General Manager not only refused to help but also resorted to yelling, “Get out of my store,” and even threatened to call the police. This behavior is completely unacceptable and disrespectful. Rather than assisting a customer in resolving a legitimate concern, they chose to escalate the situation unnecessarily. I strongly recommend avoiding this location if you value good customer service and professionalism. Ashley Furniture, this experience reflects poorly on your brand. Training your staff—especially management—in basic customer service and conflict resolution is critical.

It was nice experience to shopping there.

I had an amazing experience at this Ashley location, thanks to Holt and his managers, Anthony and David. Holt provided exceptional customer service from start to finish. His calm, friendly, and helpful personality made the entire process so easy and enjoyable. He patiently answered all my questions and went above and beyond to ensure I found the perfect sofa that I absolutely love! Anthony and David were equally fantastic, assisting seamlessly with the payment process. Their professionalism and efficiency made the experience smooth and stress-free. What I appreciated most was the absence of any pushy sales tactics—just genuine care and support. If you’re in the market for new furniture, I highly recommend visiting this location and asking for Holt. 10/10 experience—I’ll definitely be back for future needs!

We needed an option to a traditional bed for a seldom used spare bedroom. Olga, our consultant, found us the perfect solution with a small sleeper sofa.

Awesome service. Nice furniture. Loved it!!!

I worked with Holt and he was very helpful in getting me all the information needed to make a decision and also helped me through my Purchase.

Mason was super helpful and best, understood our needs and suggested the right and best product.

Representative Olga is amazing. This is my 2nd time having her assist me and she is so helpful and patient.

Wendy greeted me at the door, let me look around, gave me her card so I could call back once I measured my space. I called her and ordered a beautiful TV stand OTP.

Came in looking to get a mattress and pillows. Helpful staff, tons of options to choose from, and great deals to be had.

I came in to buy a bed frame with a headboard attached for a king bed. I needed a low profile headboard so it would fit well in front of a window with a plantation shutter. I worked with Fay, who was exceptional!!! She took me right to the perfect product for me! I can’t speak highly enough about Fay and my experience first time at Ashley. I will shop here again. Thank you!

Good selection and knowledgeable employees

Had a great experience shopping for a loveseat. Larry helped us from the beginning and pointed us in the right direction for what we were looking for. We were able to browse on our own, but Larry was there when we had questions or needed more guidance. Ultimately picked an item that Larry recommended and I think it will be the perfect fit for our room!

Best service ever! Sherwood was kind, fun, patient, and refreshing to work with as he helped me and my sister buy furniture. The manager and the whole staff were awesome too. Thank you. We will definitely go back!

Mason was very helpful and professional!

Thank you Sherwood Green for making my furniture shopping such a wonderful experience. You truly are knowledgeable and listened to my needs. Thank you again!

Nabi worked with us to create the right deal for the product we wanted. Thanks Nabi!

Worst place to get your furniture...financing is much worst.. you end up paying more for the faulty furniture

Terrible after purchase help. Steer clear

Kay was friendly and helped us find what we were looking for.

Mason made the purcahes of a sectional couch and dining table and chairs a pleasurable experience. He made sure we were paying the lowest price possible and accommodated all of our wants. I highly recommend using him.

I purchased a new leather recliner from Ashley recently and was very pleased with the salesman as well as the quality of my chair. There were a lot of options to choose from and I'm very happy with my purchase.

Needed a recliner, great options, quick service, delivery date was good but delivery service was very late and gave incorrect updates for delivery. But once they arrived, they were quick with setup and professional.

Ashley furniture does not guarantee anything. I had a damaged item delivered and they still haven’t fixed it. It’s been 3 months. I’ve contacted store, customer service and still waiting on pieces. I thought they were better than this.

The furniture was great, the salesperson did a good job, but there was several issues with delivery that keep me from giving Ashley 5 stars.

Delivery ad expected

The service customer rep was very helpful and knowledgeable. Store had the quality queen bed , mattress etc we were looking for. Delivery was efficient and on time.

Excellent

Mason was amazing, very helpful, knowledgeable, and patient. He helped me find exactly what I wanted. I recommend his experienced eye when shopping for home goods, and his qualified expertise for interior design for any room.

Old to new recliner - so far worth worth every $1230 dime!

I bought a 5 yr warranty on a desk. In year 3, the outlet on the desk with 2 USB ports and 2 outlets failed. Went through something short of providing my life story to file the claim (on an extremely non-user-friendly website), sent pictures, hours of phone time with the warranty company to be told they would send someone because this WAS covered under warranty. A repairman came when they said they would and said I needed a part & they would call me when the part came in and come to install in a few days. I called back since heard nothing by the time the repairman said I should hear back only to be told this now WAS NOT covered under warranty. SCAM warranty company they work with for extra money that covers nothing.

Ashley is not the furniture store you remember it to be. Go somewhere else and read the reviews before you do! 4 stars for in-store experience, the process takes too long to complete a transaction but I had both Sherwood and Olga support my family and I and they were both great! Unfortunately, it doesn't matter b/c they work for a company that is disorganized and lacks any level of service. Where everything went wrong is what matters most to customers which is getting the products you paid thousands of dollars for. I bought three bedroom sets which was close to $12K in spend. Every bedroom set had an issue so like any customer service issue, you call to see how they can support you. Ashley furniture outsources everything (customer service and delivery) so none of those responsible for supporting post transactions are accountable to the company because they're both 3rd party companies partnered with Ashley. You will have to file a case for EVERY SINGLE QUESTION OR STATUS and then must wait 48-72 hours for EVERY SINGLE ANSWER. Depending on the agent you get, their English is rough and some due to cultural differences are very abrupt and short with you which wouldn't irk a customer if they're getting a result but you never walk away with a result, definitely not a good result. Bedroom #1: the headboard got lost and we've been waiting almost a month to hear what happened to the headboard and when it will be replaced. 30 days later I'm still waiting through a case system to find out where it is at. In the meantime, I've gotten charged for the bedroom set and you better believe Ashley wants their money via their CC. Bedroom #2: this bedroom set had 3 delivery fiascos. 1) the truck broke down. 2) there was a medical emergency 3) the guy showed up and realized he was missing pieces. I threatened to cancel the order and they showed up with the order 2 days later. Bedroom #3: I got a call 2 weeks after purchasing it saying that it would be delayed weeks maybe even a month. I cancelled bedroom #3 and plan to go to a more reliable company, Pottery Barn where I've never had an issue with product or delivery or service. I am still calling daily to get all of these other issues resolved. Oh and by the way, I went into the store and they also, guess....file a case and have no way of assisting you on site.

Lala and Lucy at Ashley’s Santa Clarita were extremely helpful in helping me find the perfect living room set. I love my sofas, table set, and accessories! Excellent customer service. Thank you!

My husband and I went to Ashley’s twice to figure out what bed frame and mattress we wanted. Memo helped us out both times and we received great service from him. He had us in and out quickly. He listened to want we wanted and didn’t push us to get extra things. We would shop with him again.

Review

It’s an awesome experience with the staff, they are pretty knowledgeable,especially with a person called Olga …she was humble, polite and spent almost few hours in giving me all the options and cost sheets including good discounts though patiently…people like her are the true brand ambassadors of the brands…since they are the frontline representatives for the brand..she was simply superb and my experience was spectacular Lastly office supervisor MIZZ was obedient and did help me in the billing go smoothly…

I walked into Ashley‘s and was immediately greeted by Sales associate TJ. He was friendly, knowledgeable and was able to help me narrow down my selection of bedroom sets based on my wants and needs. Not only did he find me the perfect match. He was able to get me an awesome deal that I could not resist. TJ’s Knowledge of mattresses, Sleep cycles and the body helped me did the perfect fit For me, my lifestyle and my aches and pains lol. I had a wonderful purchasing experience thanks to him. 10/10 recommend.

Tj is the best!!!

Memo was amazing!! He worked tirelessly with me until I found the perfect pieces!!

Arthur was our sales rep. He was very helpful throughout the entire process.

(Translated by Google) Very good service, he answered all our questions and his attention was phenomenal. We have a new bed, thank you very much (Original) Muy buen servicio, respondió a todas nuestras dudas y su atención fue fenomenal. Tenemos cama nueva, muchas gracias

Arthur was very helpful! Explained the detail to the warranty we got today! Thank you Arthur for your help today!

Isabel helped with everything and the service and knowledge she has made for a very enjoyable buying experience!!

The ladies were wonderful the general manager was amazing and my sales person Olga was very helpful and knowledgeable !!

Good morning, A dresser, night stand and a recliner from Alpharetta store And the lady working there „olga“ i guess her name told me it’s going to be delivered 16/17th of September and i purchased it on the 11th of August And i told her at that time im going to be in labor any second so please try to make it as early as possible And today is the 16th no email no nothing no update from you guys, i order from shein 20$ order and every second i get an update from them and a big company like you no email no nothing! You cannot stress a pregnant woman like that !!!! I literally have my husband empty his schedule these two days because i don’t want to handle the stuff coming being by myself and i don’t have anyone here in the US and the lady on the phone tells me now that the stuff is not in the store anymore and i guess it will be delivered in the 25th of September!!!!!!! And every item has a date!! WHAT A SERVICE! What should i do now !!! Not even the lady in the store told me the wrong kind of wood the dresser and the night stand is made from and she didn’t know what is she talking about and she just want to sell and i went looking for pine wood and a specific brown wood color everytime i show her the color on my phone and compare it with an item she tells me yes this is same color and every item has a different color Somehow all brown wood there was same as the color on my phone 😂my husband and i thought we are going crazy ! Or we are color blind!! and not just it didn’t came earlier as i asked for and they put a note on my order or it didn’t even come ON TIME or the delay that is happening also a very bad communication .. And btw you guys will see this on the receipt the picture i attached and mine doesn’t have a date🤝👌 so i have no idea from where that lady came up with a date just to make me buy! WOW! I need a solution ASAP !!!! Either send it this week or idk maybe send a babysitter or a postpartum care specialist to help me out put the nursing stuff in it and to hold the baby for me when i give birth😒

Excellent customer service from Izabelle I wasn’t even here a whole thirty minutes thank you so much

If I could give it zero stars I would have chosen that option. I purchased a tv stand and arrived broken had to wait a week to see an available technician to check the piece and was told by the technician that I had to wait 1-2 weeks more to get that broken piece delivered. What a waste of time, I should have chosen Amazon instead. I do not recommend Ashley furniture to anyone. Instead of replacing the whole thing or sending with the technician the broken piece that I provided ( because they asked) specific proof of, that even said the piece #, no he only confirmed that indeed it was broken and needed a replacement or I could choose for him to glue it together?”” Are you serious, a new tv stand and the piece goes on the front smh !??? A completely waste of my time. Moreover, after the 2 weeks I never heard back from the shipping and I had to call and they said that they were out of that piece and it would probably arrive at the end of October (mind me I bough it on 08/15/24). I had to call costumer service again and they told me to wait 72 hours to see if I qualified for a replacement, the 72 hours passed and I had to call again today 09/06/24 for them to tell me that I had to wait some more, for how long … I don’t know. Do not get anything from this store, they do not care for their costumers. Update : On 09/07/2024 they call me because of my review to offer me to do a refund if I deleted my comment, to which I agreed. Today is 09/15/24, a week has passed and the haven’t contacted me yet, so … make it make sense lol

I ordered and paid for a good bit of furniture on 6/29 with delivery on 7/5. I was told by my sales person that they had everything in stock. Upon delivery (and a phone call ahead of time), they were missing 3 of the 4 kitchen table chairs. They were on backorder until the end of August. Since the end of August, there have been no less than 2 dozen phone calls to arrange the delivery of these 3 chairs. My wife and I are educators at public schools and can't/won't take a day off of school to wait during our 4-hour window at home for 3 kitchen table chairs, especially since we were told we would be getting them on 7/5 (when we were home). They only delivery on Wednesdays, Thursdays, and Fridays in my area. I asked if I could sign off on a document to allow them to drop the chairs off at our front porch or I would open the garage door remotely and let them put the chairs in the garage. They said no. I offered to have them delivered to my school (which is closer for them) and they said no. I offered to have them delivered to the Ashley store where I bought them from. They said no. I paid for "premium delivery" yet this is my experience. They keep calling me to confirm new delivery dates that I never agreed to nor was asked about. I have tried calling the store directly several times over several days. Nobody answers the phone and the automated service person hangs up on me. We purchased 3 kitchen table chairs almost 2.5 months ago and we still don't have them, even though I have offered several solutions. On top of that, they also want to deliver a sleeper sofa. We ordered one back on 6/29 but upon delivery, it would not fit in our house. They took it back and already gave us our money back. Yet, they still want to deliver it...every time they call about the 3 kitchen chairs. I have canceled the sofa every time they call me, but yet it still remains on their record.

Very dissapointed and will never buy again at this store. We purchased a huge ottoman along a full 4 piece sectional, a full bedroom furniture set, and a coffee table - The ottoman was huge and the store refused to accept the return even when we offered to buy a smaller ottoman, plus more items: a box spring and a set of rocking chairs. We were sold protection plans and all the bells and whistles but were NEVER told all sales were final. We were only told to reject an item if it was broken upon delivery. TERRIBLE CUSTOMER SERVICE policy. Would've never spent so much money on furniture at that store if I would've known this was their policy.

Izabel met with my grandmother multiple times to provide guidance and recommendations on new furniture items before my grandma was even ready to buy. She was incredibly patient and knowledgable and she made the experience as easy as it could be. She provided exceptional customer service and we couldn’t be happier!

Mitra gave us a great service today and helped us so much♥️

Thanks for all your help and your kindness Bee

We purchased two bedrooms sets with a 5-year warranty from plan with our furniture from Ashley, hoping it would cover any potential issues. Unfortunately, we’ve had ongoing problems with our 2 BR set, as shown in the attached photos, and despite our efforts, the issues remain unresolved. We left a review on Google, and the store owner provided an email for us to address our concerns. We’ve sent multiple complaints through that email with no response. We also tried reporting the issue via chat, but they directed us to fill out an application with a third-party company, which isn’t acceptable since we bought the insurance from the store, not a third party. Based on this experience, I would not recommend Ashley to anyone looking for quality furniture and reliable service.

Good place to buy furniture at discounted price, with lots of variety. They also offer online option to explore all their inventory. I recommend to consider this place if you’re planning to buy good furniture at better price.

I am very disappointed with the Ashley store's commitment to delivering the dining table I ordered. I placed an order at the Ashley store located at Ashley Store (North Point Pkwy, Alpharetta, GA) on 15th June and was told that the furniture would be delivered on 25th July. It was rescheduled to 6th Aug due to backorders and even on 6th Aug I received a partial order only the chairs and Tabletop are still not delivered. Now the new Expected data is 7th or 15 September. This is highly disappointing and sad that a store like Ashley is unable to keep up with the committed time frame. During sales, it's told will be delivered on a set date or time frame but no commitment is fulfilled . Update 2- on 4th September After multiple follow-ups and emails. They gave me a date for initially End of Aug then moved it to 5th Sept. Today received a call again and new date is 11th Sept. I doubt Ashley can commit to any timeline . Very sad and disappointed with your store and services. I WOULD NEVER RECOMMEND ASHLEY to any friend.

I purchased 2 bedroom sets from Ashley Furniture, and I am extremely disappointed with the quality and service. The wood used in the furniture is of very poor quality, and it started showing signs of wear and tear within a few months. To make matters worse, their customer service is unresponsive to maintenance requests. Despite multiple attempts to reach out for assistance, I have received low quality help. I would not recommend Ashley Furniture to anyone looking for durable and reliable bedroom furniture. Follow up on the review: I wanted to inform you that we sent multiple emails with the attached information, but we have not yet received a response.

Mason Razavi was incredibly helpful and knowledgeable. He assisted us with a living room and bedroom set. Great service, 10/10!!

We need a Keisha at every place we visit to spend our hard working money. The way this woman went out here way to make sure my furniture delivered on time due to my inconvenience. Her customer service was mind blowing. She made my experience with Ashley the best experience ever. Keisha you are awesome and I hope nothing but greatness comes your way at Ashley. I see why you are a manager. You are the definition of what a phenomenal manager should be. This lady deserves her flowers

Sherwood is amazing!!!! I walked right in and said four words to him and he got me EXACTLY what I needed. Very personable and very helpful! Leaving today with the perfect couch for my needs! Will be back for more!

I walked into Ashley Store and I was immediately greeted by Olga. She was very knowledgeable of the furniture on the premises. She was also able to provide decorative advice as well, which was greatly appreciated. Overall experience was top notch. Special Thanks to Olga and the staff at Ashley Store @ North Pointe

Nabia The Greatest! He was so helpful in helping me find a selection for my new home. He was so attentive and dedicated. Even though he was helping others , he did well multitasking and making us feel like family! His customer service is a type of service that needs to be everywhere. Very professional and knowledgeable. Anytime I need new furniture or want to feel welcomed this is where I will be only the days that Nabi works. My kids enjoyed home and Ms.Mary(the beautiful lady working at the front) I hope that is her name. In honesty, this is the best furniture store to visit in the state of Georgia. You wont regret the experience. A home away from home. Thank you Ashley for trusting us with Nabi and the crew!

Exceptional customer service, ask for Sherwood! Personable, genuine, and patient. Keisha, the showroom site manager, was professional and collaborative, truly worked with us as a team. Earned our family’s trust and long term business for years to come.

Bad experience to return an item. Everything is good until you try returning an item. So, writing this review to inform others whom it may be useful. I bought accent chair in Ashley store and it was not delivered on the date it was mentioned. After I called, they said there is a miscommunication and scheduled delivery which was already 8 days delayed. They delivered it at outside as box , I could assemble only in the following weekend as I need to spend time. I felt back pain after started using it, so wanted to return. I called store and they said I have to bring the item to store. I took it to the store and they refused to accept the return saying I have to return within 72 hrs of delivery which no one can do for the item that needs assembling msg use it. 72 hrs window was never told till that time, really upset with Ashley will never buy anything there and never recommend to anyone .

Although my wife and I were looking to make a small purchase, Stephon enthusiastically helped us select a piece of furniture and worked with us to finalize our purchase. Throughout the process Stephon was courteous, efficient, and helpful. We look forward to working with him again.

Liked the collection of recliners..

Olga Kosyuk was fantastic! She was very helpful and very responsive..

10-14-2024: Buyer beware. DO NOT GO TO THIS PLACE!!! The store’s manager would only assist me in a damaged product they destroyed upon delivery if I “modified” my review. Please save yourself from these fraudulent people and their company. Avoid this place at all costs. They are very pushy in opening a credit card account with them. They will destroy your furniture once it’s delivered and tell you to escalate to claims because it’s out of their hands. The store only gives three days for return after purchase therefore, you’re stuck with broken and ugly furniture they destroyed. Please avoid this place and look elsewhere. All their products are cheap engineered wood and not worth the 200% mark up.

I recently had a fantastic experience with Ashley Furniture in Alpharetta and my review is long overdue! We upgraded our bed from a queen to a split king. Charlie and Kisha made shopping a joy! Not only did they take all the time to show me all of my different options they had me laughing the whole time. They educated me on the different mattress choices and options I had in buying a split king. I didn't know that I could get two different mattresses. I've had trouble sleeping for years due to being a hot sleeper. Not any more!!!! I love my Sterns & Foster mattress and I've been sleeping through the night for two months since delivery. So happy!!! Thank you Charlie and Kisha, we found the right mattress and oh, my husband loves his Tempurpedic too! ;-)

Tries to sneak in charges and won't stop spamming email. Furniture quality terrible.

Update 2: They came to assemble the furniture 3 days later! And when they finished I noticed they scratched my floor! Filing a claim and will provide more updates but so far not looking good Terrible experience. Waited an extra 4 hours for a delivery (original time mentioned 12:30-4:30pm) but ended up coming at 8. I also ordered the full delivery option but when they came they said it was too late for them and will let me know when they wanted it to be assembled. Completely unprofessional. I am still awaiting a call for the team to assemble the furniture. Will update the review on the turnaround time of something that was to be done during the delivery.

I had a very difficult situation when moving from MA to Marietta. I purchased a bedroom set in MA being told they could deliver it here when I arrived. The day before I left for GA I got a call from them indicating they could only get it to Maryland. I purchased this on a great sale and was very disappointed when they said the only way to remedy the situation was to refund me. I loved the set and sought out an Ashley store here that would work with me on the pricing that I received when I originally purchased it. I had the invoice for proof of pricing. I originally had the district manager from MA reach out for me and he indicated the store in Kennesaw would help. However when I reached out to them providing them with the details and the invoice they refused to honor the pricing. I decided to drive a bit further from my Marietta home and went to the Alpharetta store. This store greeted us with a much different attitude and were both professional and accommodating. I received my bedroom set today and we cancelled our Casper mattress order and purchased a Tempurpedic from the Alpharetta store. They were superstars from the moment we stepped in the door and we will be visiting them again when rounding out our new home. Olga gets superstar status!

BUYER BEWARE!! I walked into the store to buy a table I was on the fence about it but thought it will be ok I can return it if I do not like it. Well lo and behold you cannot there are no signs posted anywhere! That says all signs are final. You sign it on your receipt in the fine print! I will never buy from Ashley again! They have horrible customer service. No one calls you back! I told the customer care call when they followed up right after delivery I do not want this table what do I do and she all but hung up on me. She stated I needed to go to the store. Well the store said we have a no return policy which you signed. I stated no one told me anything about this. Something like this should be posted in the store in bold as well as you should have to initial by this like any other company. The online stores will take returns and other Ashley stores take returns but just this one?!? In Alpharetta does not?? This is the last time I buy from Ashley

Olga was great! She let us take our time to look and figure out exactly what we wanted and she was there exactly when we needed her. Great experience!

Faith was extremely helpful in updating my original order. She was knowledgeable, professional and friendly!

Mitra Was amazing… She truly was so patient and made my experience the most beautiful. I truly look forward to spending time with my family. I never knew furniture was so important. She definitely needs her own store! This lady is important to this company Thank you

Mitra was very wonderful! She was very knowledgeable and patient. We definitely appreciate all of her and the rest of assistance!

If i could give 0 stars i would. I order a couch over the phone and paid online through the email they sent me on Monday 05/27/2024. My order was ready for pick up on Wed May 29th. I drove 2 hours on Saturday June 1st to the warehouse to pick up my couch without any form of notification that my order had been canceled cause the order number was not pulling up. I had to call the store to find out what happened. Come to find out my order was canceled on Friday at 1:00pm because over the phone order can not do pick up and that if i want to pick my order up i have to drive to a store and pay in person. I was not sent a email, text or call that my order had been canceled and no form of proof that the money was being refunded. I had to tell them to send me proof cause i was not taking their word that the money had been refunded. They said they would deliver the couch to my location on June 24th cause they only deliver to my area once a month. The problem is i just moved into a brand new house with no couch. I am so mad that i wasted my time, gas money and energy on this Company. When i spoke to the sale associate that took my order and when i called to find out what happened to my order she replied oh i was about to call you and ask why you canceled your order only to find out that i didnt canceled it, corporate did and failed to notify me. I am now having to drive 2 hours back home stuck in horrible Atlanta traffic with no couch. Oh and also to add when my husband called Ashley's customer care the women he spoke to was very rude and could not answer simple questions he was asking. My house has all Ashley's furniture products in it but i will no longer be purchasing from this company ever again and i will be sure to let everyone know what they have done. Ashley Furniture do better at training you employees to know all rules and regulations so this doesn't happen to anyone else.

Amazing customer service!! Brian Williams was the best at the Atlanta location, highly recommend him. He helped us with a 9-seater performance fabric sectional sofa, and was so patient and kind. Definitely recommend Ashley for the best in customer service, quality, and pricing!

I came into Ashley looking for some furniture for my new apartment. Mitra was so incredibly helpful with everything I needed and helped me find the perfect bedroom set and mattress for such a great price. I highly recommend her to anyone looking for wonderful customer service, she was absolutely phenomenal! 10/10 would recommend!

Faye provided us excellent service and made our shopping experience fun! Delivery was quick and efficient. Would highly recommend shopping with Faye!!

We are very happy with the services of associate Mitra. She helped us find beautiful sets for our living and bed room. Thank you Mitra 🙂

Thank you to Charlie at the Alpharetta North Point location for taking care of me and being so polite to my girls while multi-tasking with several customers. Looking forward to receiving my office couch

We were looking for outdoor furniture and they only had half a dozen choices in store that really were only two different styles. VERY limited selection and all were VERY firm.

Fay did a wonderful job helping me find exactly what I was looking for. She was knowledgeable and patient throughout the entire process. Thank you Fay for making my shopping experience a breeze!

I recently had an outstanding experience at Ashley’s Furniture, and I wanted to share how impressed I was with their service. From the moment I walked in, I was warmly greeted and made to feel right at home. The showroom was well-organized, with a wide variety of beautiful furniture pieces to choose from. A special shoutout goes to Mitra, the saleswoman who assisted me throughout my visit. Mitra was incredibly knowledgeable and attentive, taking the time to understand my needs and preferences. She provided valuable insights and suggestions without being pushy, which I greatly appreciated. Her professionalism and friendly demeanor made the entire shopping experience enjoyable and stress-free. Thanks to Mitra’s expert guidance, I found the perfect pieces for my home. The delivery process was smooth and timely, and the quality of the furniture exceeded my expectations. I highly recommend Ashley’s Furniture and Mitra for anyone looking for exceptional service and high-quality furnishings.

Great store, amazing selection. We will definitely be back for future purchases! The man who helped us was very friendly and informative!

Fay was super helpful, knowledgeable, and kind. She listened to us and showed us exactly what we were looking for. Wonderful buying experience, and we highly recommend!

Very beautiful showroom and an incredible sales person.....

Mitra was wonderful! We will be back soon to finish furnishing my new home!

No pressure sakes, great selection. Jose was very nice 👍

Your website is horrible and your team is not great with customer service.

Mitra also very helpful

Love the friendly staff, and the show room entrance is beautiful. There with a friend.

Love the furniture here!

Mitra is an amazing sales person , happy to buy

Mitra - very knowledgeable and customer satisfaction oriented

Mitra, the best salesperson in the store. I highly recommend working with her. She explained everything and made me buy our items on the spot.

Stephone is amazing to work with! He helped us find the perfect sofa for our space. We would highly recommend working with him!

Mitra was great and very patient. 💯 Recommended!!

This is my first experience with Ashley and I couldn’t be happier - the sale through delivery was flawless. We had done a lot of research beforehand on what we wanted - three loveseats, one having a console in the middle. When we walked in the door we were greeted by Larry Carter. He’s one of those guys you just instantly like because he listens to what you want and focuses on getting what you need versus trying to upsell you into something more expensive. He literally took us to the set we bought - no wandering around needed. 😀 After we purchased the furniture it was delivered with two weeks. We could have gotten it sooner but that’s what worked best for us. Ashley has a cool tracking tool so you have a window that is narrowed down as the truck makes its way to you. I also got a call 30 minutes before the delivery. Bobby and his crew showed up to deliver the furniture got right to work. They made sure they understood where the pieces were going, unboxed, assembled and made sure everything was operational. All the boxes and trash were picked up and taken back on the truck. As I stated at the beginning of the review - this was an excellent experience.

Mason was great! His customer service and attention to detail, as well as, his unique way of anticipating customer questions was reassuring. This played a major role in our decision not to return to previously visited furniture stores, and move forward with our purchase with Ashley Furniture. Mason was busy helping multiple customers, but he never forgot about us. His knowledge about the various brands and products proves that the customer needs is his top priority. We will definitely buy furniture from him in the future. Thank you!

Olga was awesome!! So helpful and friendly!! I would highly recommend than you ask for her! Thanks, Olga!

Jonah was excellent and super helpful. Very efficient.

Mitra was very helpful and we came back especially to this Ashley location for her to assist with our furniture shopping!

I had an extremely disappointing experience with this store and its representatives. Initially, the salesperson assured me of exceptional service upon placing my order, but when issues arose during and after delivery, they conveniently denied their promises. This is my experience - I ordered multiple items, including a 5 drawer chest and a 6-drawer dresser, and paid a hefty $199 for the premium delivery, expecting assembly for those 2 big items. I explicitly requested assembly, confirmed twice with both the salesperson and the store supervisor, yet on delivery day, the delivery personnel refused assembly, claiming it wasn't part of the order. Enraged, I contacted the store, which only led to a prolonged wait time of 3 days with no resolution. Subsequent attempts to follow up were met with indifference, exacerbating my frustration. This level of customer service is utterly unacceptable for a furniture retailer. I strongly advise seeking alternatives to this store for furniture needs.

Mitra was fantastic! So helpful and just a great person and friendly! Highly recommend!

Mitra was very helpful with my purchase. Great customer service!

Mason was amazingly helpful. If I need furniture in the future I will come back to Ashley and Mason.

Mason was an absolute pleasure to work!!!! He was awesome!

Mitra

We had a great experience while purchasing a sectional. Mitra the salesperson took great care of us and helped us with providing great discounts. I will recommend everyone to ask for her when they purchase at this store.

Mitra and Fey helped us make a great purchase

Shopping for furniture could be grueling but it always helps when you have great service. Olga was sweet, attentive and completed my order quickly. This is my second living room set with Ashley! Love the brand!

Mitra, Appreciate you taking care of me in the store! Good customer service, you keep doing the good work.

Mason was really helpful! Best customer service

My experience with Mason was fabulous, he went far and beyond and did an excellent job

Great and professional customer service

We were promptly greeted by Sherwood. He was very professional, very courteous and such a pleasure to shop with. He made our shopping experience a great one. No pressure by him and he checked on us as we worked our way thru the store until we made our final decision. IF you want great service and great furniture go to Ashley Furniture in Alpharetta and ask for Sherwood!!!!!

Great experience! Fay Olaiya was a pleasure to work with.

Mitra gave us excellent service!!!!! We will definitely be back!

MITRA S IS A GREAT PERSON AND HELPED US OUT TO FINED ARE DREAM SOFA THANK YOU MITRA 🙂

We definitely enjoyed our sales person and the experience there!!!

Are experienced at Ashley was the best. Are sales representative named Fay, was the best. She was supportive, kind and, nice. She gave us the best options to pick from and truly the best. Whenever you go to Ashely in Alpharetta always pick Faye, she truly the best.

I had a really great experience.. Mason was so helpful and polite.

I purchased $6,064 worth of merchandise from the Ashley store in Alpharetta. It was delivered to our house today. Everything was delivered without any problems. We just moved to the US and since I don't speak English, I went to the store to return the mattress protector they sold us because we didn't need it. The store manager said they couldn't accept the return. $190 worth of mattress protectors would have cost you nothing to take back. Not accepting these products that we have not even opened the package does not befit a brand of Ashley quality.

Awesome!

Well, we had a very wonderful experience while shopping for our bedroom set at Ashley furniture today! Our Sales lady Fay, was awesome, patient, knowledgeable and funny. She made it a very pleasant time. Thank you Fay, we will be back!!

Mitra she is a very good person. Very nice with us and she know how to deal with the customer.

Mitra was great. Her customer service was excellent.

Mitra was extremely helpful, we were very happy with her service.

Special thanks to Mitra for all of her help!

Olga was wonderful and helped me pick out my first couch

They third party their delivery so there is no accountability for what happens. We had a fairly large sum of money stolen by the delivery drivers. They were the only people who had been in the house since it was last seen. The extent of there investigation was “they said they didn’t do it, sorry” Scummy way to cut corners.

Mitra costumer service was great and help us with all our needs.

Miles and Fey were amazing and so helpful. They might the experience so enjoyable and we will definitely be back!

(Translated by Google) Very well attended, lots of cordiality and ve defir experience (Original) Muy bien atendidos mucha cordialidad y experiencia del ve defir

Special Thank You to Sales and Design Consultant Julia who went the extra mile to provide insight and support to select and purchase the perfect fit of furniture for our new home.

Just wanted to give a big thank you to Mitra who helped me and my fiancé find a bedroom set and mattress. She was polite and very helpful.

Walked in for a king size bed , was instantly greeted by Sherwood asked us what we were looking for and helped us right away through every step he showed me different mattresses , helped me get approved , everything he did went above my expectations was really nervous coming in thanks to Mr.sherwood I’m leaving with a new bed !!! Thank you

Mitra was very helpful in getting the product and better price . I definitely recommend The customers..

Delightful experience at Ashley which was further enhanced by Mason who assisted us in buying the sofa set. Would gladly recommend Ashley and Mason for future furniture shopping.

Mitra help us a lot , thanks.

Went to Ashley furniture today and Sherwood was the best! So helpful and knowledgeable. I was only walking in to get a couch and left with a fully furnished appartment for a great price!

Fae was awesome

Olga was very kind and professional and provided the required details

Fay was awesome!!!!

Mitra

Bee helped us out, nice guy. And nice 12 month 0% financing offered.

Bee was very helpful! Thanks so much!

Olga was very patient and helpful! Great experience.

Mitra was very helpful, patient, kind, and professional with me as I searched for a new loveseat. I can't wait to receive my new purchase!

I was extremely impressed with the quality of service I received at the Ashley Furniture. Mason Razavi was refreshingly professional and I am so grateful for his patience and understanding during my shopping experience.

Mitra was so amazing and helped us with everything we were looking for! So easy to work with and helped us get our purchase done quickly and with no problems.

Great experience , love Ashley Furniture. Wendy is a great sales representative she worked with us to help us understand the product she sold to us , we will definitely be back.

My husband and I had a headboard set delivered from this Ashely store on 2/22/24 - the delivery team of two men stole $400 cash from my bedside drawer emergency fund -this is kept in a small bag deep in a corner of my bedside table - under notebooks and books. A single dollar bill was left in its place. No one has access to my bedroom between my husband and I - besides these two men who set up my headboard. It is EXTREMELY unsettling to think they went through my drawers, stole my emergency cash, all while my husband was working in the room next to them. What an absolute disgrace to have employees like this who we are supposed to “trust” to come into our homes. The image of them going through my belongings and stealing from me makes me sick. Never ever trust anyone who works deliveries from here!

Would not recommend buying from Ashley and particularly this store!! Had a bitter experience with a recent purchase of a dining table set. The dining table got delivered with the server damaged. We rejected the server, a replacement for the same was scheduled for a later date. Soon we noticed that the dining table and a chair has issues which were brought to the notice of the stores within a couple days. Since the server had issues and so the dining table, we asked the stores if there is a chance for reselection of the dining table. The store manager mentioned that she will have to first raise a ticket and a technician will assess the issue. In addition to this, we learned from the stores (ONLY AFTER WE CALLED THEM ASKING THEM ABOUT THE STATUS OF SERVER DELIVERY) that the server replacement order was canceled, not sure why they did it!! So, we had to visit the store again to place an order for the server. Coming back to the technician visit, the Ashley technician showed up after a week and agreed that the dining table needs to be replaced!! At this point, we were already into the 3rd week since the initial payment was made for the dining set!! We again tried reaching out to Ashley store, customer service and on X, trying to explain the inconvenience we faced so far and also the multiple visits we had to make to the stores to speak to the manager, rebook the items that were canceled by Ashely in error, hoping that someone will understand our situation and will help us by extending the reselection option. However, Ashely doesn't seem to give any value to the inconvenience caused to the customer due to their own issue!! I am not going to buy fromm Ashley in future and will pass on this information to my friends and relatives!!

Nabi was an excellent sales clerk. I recommend him to everyone. Thank you so much Nabi.

Bee was very helpful and I’m very happy with the the sofa I purchased. Ask for he’s very friendly!

Olga was awesome and extremely helpful! We were shopping at multiple retailers for a sectional for our new home and visited Ashley in Alpharetta. Olga greeted us, answered initial questions, and then allowed us to browse with zero pressure. She was knowledgeable and very helpful. We had no expectations of actually making a purchase onsite but we found exactly what we wanted with Olga's help. Highly recommend this location - and ask for Olga!

Wonderful collection! We had a great experience with Olga!

Stephane is an excellent sales consultant!

My mother & I visited the Alpharetta location. Nabi was very attentive and helpful.

Fay was great. Good service and wonderful personality

Mitra was so helpful for us. Recommended

I had a wonderful time shopping here. The employees, especially Wendy were really understanding and helpful. Will definitely be coming back for the lovely furniture and customer service.

FAY was fantastic! Helped with all of my needs and was attentive to every small change I request. I highly recommend!

Charlie was terrific. Available when we needed her, but not pushy.

Olga was amazing and so helpful!! So thankful for her patience and her ability to make it such a seamless experience!!

Just purchased my living room set from Olga. She was a delight to work with, efficient and kind, was not pushy. I would return and buy from her again.

Mitra was super helpful in the entire process. She was very knowledgeable and went out of her way to make sure things were done properly and how I requested.

This is my first time getting an apartment and shopping for furniture can be very stressful, however right when I walked into the store Mitra was very welcoming. 🥰🥰 She is fantastic and helped me get furniture for my bed and living room that I really loved. She helped me get exactly what fit my needs. If you ever come here I recommend going to her 🥰👏 hands down the best.

Mason was great and will look for him again in the future.

Olga and Cheryl created an ultimate experience during my furniture shopping escapade. They were very helpful and attended to all of my needs. Thank you!

Nabi was incredibly kind and patient. He provided me with several options for payment. He worked with me diligently to help me purchase my new bedroom suite.

My son and I had a wonderful experience working with Ms. Charlie and Ms. Keisha getting my son a bedroom suit. They had awesome customer service and knowledge. We will definitely be back to the Alpharetta store!

If you are seeking beautiful furniture and exceptional customer service, you MUST shop at the Alpharetta, Georgia, location of Ashley Furniture! Sales Associate Fey is the absolute BEST and she works HARD to gain your business. Keisha was SO kind and knowledgeable, truly made us feel like family. I feel lucky to have had them navigate the entire selection process for us to be sure we were getting exactly what we wanted. The entire team stayed well past closing to ensure we didn’t feel rushed and that we were happy with all of our selections. Fey, Fey, Fey all day, day, day! Thank you Alpharetta Ashley Furniture!!

Olga was accommodating. Will come back again.

Mitra and Kisha helped us really very well to choose and finalise a deal…thank You very much!

Ms. Sherry and Stephone were amazing and great help made my experience r great

We had aa great experience with our salesman, Sherwood. He was not at all pushy, informative, and had a great personality! I would highly recommend asking for Sherwood!

Mitra is amazing. She helped my friend find the perfect dining room and living room set! She was very patient and kind throughout the process. Highly recommend!!

Mitra is a great sale and helps us to get a great bedroom room with discounts! We are very satisfied!

Fay is awesome! Knows her stuff!

Thank you Mason and thank you Frank for helping us with our second purchase from this store

Mitra very professional and kind, good attitude, great costumer service

Mitra. Was helpful!

Ashley store has got good variety of quality furniture, Ask for Olga.

Mitra gave us wonderful service when we went shopping for a sofa.

Olga did an amazing job helping us furnish our new home. She and Frank gave us a great deal!

Mitra made us very comfortable and she gave us sweet compliments. We love her service.

Nabi and Kiesha are ere lovely. Super patient and a joy to work with. Highly recommend!

One the best place to buy furniture and home goods. Plenty of options, good quality and ever lasting support from Ashely team. Recommended.

Julia was such a pleasure to work with! She found my family the PERFECT dining room set! She was knowledgeable and gave me a great price!

Today, we got opportunity to buy furniture in Ashley. Wendy was representative from Ashley and she was excellent in her Job. She provided us lot of details for mattress and Couch. We finally got what we want. She helped us throught. It was hastle free buy. If you are buying ashley furnniture in alpharetta then I would suggest go and ask for Wendy. She is really helpful.

Sherwood was so patient a thorough for my boyfriend and I’s first big purchase for our new home! He talked us through every single question we had and calmed our nerves about making a big purchase. I would not want to work with anyone else. He is honest and kind and I would recommend him to anyone looking to buy a piece for their home!

Olga was exceptional She listened to our needs and was so pleasant to work with

Nabi was knowledgeable and through. He took the time to respond to all our questions.

Olga was amazing while helping make our purchase today. Best customer service ever!

Excellent service with Mason. Walked out with an awesome couch

Mason is the best! Great customer service and person! He made my shopping experience very easy and enjoyable

Mason was very helpful and helped me find my new furniture at a great price.

We were very satisfied with our sale representative Mitra. She was very nice and helpful.

Mitra was very patient with us as we decided upon our purchase

Sherwood made me feel at ease. He gave me undivided attention and was very helpful as I was making purchases for my home. Ashley has a great selection to choose from and I was well pleased with the great customer service. If you want honest feedback or have questions about mattresses and furniture quality, go see Sherwood!

Mitra is great. Loved her demeanor and always smiling! next time will ask for mitra/frank.

Fay has been a wonderful help, extending the support in finding the necessary furniture and providing accurate information.

Very knowledgable and friendly

Sherwood was extremely helpful and very knowledgeable about the pieces in the store. He took the time to speak with us and made sure we were happy with our purchase. Wonderful customer service!

Mitra was great. Thank you

Nabi was outstanding to work with! Hands down the best buying experience I have ever had. Thank you Nabi!!

Mitra was very helpful Thanks for quality service

Mitra, is an amazing person. Honestly the best experience I have ever had when purchasing furniture, will definitely recommend Mitra to anyone looking to buy. Thank you Mitra!

Mitra was Amazing and super helpful!

Mitra was amazing and such wonderful help! We appreciate her expertise and feedback from the time we stepped in to the store. We will be back!

Mitra was very helpful today with the purchase of dining table. Thank you

I recently had an excellent experience at Ashley Furniture in Alpharetta. The standout feature for me was the outstanding customer service. Sales representative Olga went the extra mile, assisting us with moving furniture around the store and ensuring we found exactly what we needed. Managers Frankie and Brad were incredibly helpful in securing a great deal, and their honesty was refreshing. While I recommend checking for in-stock items for faster delivery, the overall positive experience at Ashley makes it a top choice for quality furniture and exceptional service...

Fay helped me find a great sofa! Thank you Fay!!!

Fay help me a lot. Great costumer service

Mason helped us select the PERFECT living room couch and decor! He was so patient with us, even though we had a toddler coming up on her nap time. I would recommend Mason’s services any day!

I'm really satisfied about this branch. Mason did great !

My husband and I were looking for furniture to furnish our new home. We were assisted by Wendy who was amazing!! She was patient and helpful throughout our browsing and buying process. We took our time to look around and did not feel rushed at all. Wendy made sure to check in with us in regular intervals to see if we had questions throughout. She provided helpful insight and a very warm and friendly demeanor. Will definitely return to shop with her guidance again!!

Excellent selection at the Alpharetta location, we were impressed by the options and the prices, which are very reasonable compared to other big box retailers. We really enjoyed browsing the store and Wendy was an excellent sales associate who gave us a good service and great recommendations and discounts. Would recommend this 10/10 to anyone wanting to get furniture for their new home!

Mason has helped me for the second time here at Ashley’s and was a pleasure once again definitely recommend !

We really loved our sofa set and also dining table from Ashly. Manisha really help us lot, very informative and also worked with us and her manager to give us good deal and package. Delivery was good but only giving 4 start because of couple of dining table's chairs are wobbling. and we informed Ashly for this issue and someone from the store will come and look those chairs soon as a follow up visit. I recommending to visit this store because it has very good variety of items with good quality so far. And Can't forget to meet Manisha for getting good customer service.

MITRA!!!!!! She was absolutely amazing and super sweet. I had a great experience and walked always with brand new furniture that I feel happy about. Ask for Mitra if you ever stop into Ashley Furniture!

There should be a provision to give negative stars. Fraud company. Not able to resolve my credit issue from last two years and now sending the letters. Right from the COO to customer care and store is known to this case, but without any resolution. Do not buy furniture from Ashley Furniture Store.

Nabi was awesome!

Mason was so helpful with my grandparents and me!

We received amazing attention from Sherwood Green, he was very polite and solved all of our questions. The Ashley located in north point had what we were looking for (living room and dining room). I recommend 100% this branch.

We had such a great experience shopping today at the store, Olga was very helpful and made all the process easy.

Mitra was such a blessing to work with and extremely helpful. She went above and beyond to ensure I was getting exactly the bed and nightstands I was thinking of…

Mitra was very helpful

Great place to find exactly what you are looking for! The staff is incredibly helpful and will go out of their way to find the perfect “fit” for your home!!! -A special thanks to Terrell Brown & Michael Castillo!!! You guys are the BEST!!! We will be back soon! 😊

Never trust what they promise, they offered me a payment plan if I made a 30% down payment, but in the following two months they charged me the full rest, in two months I paid the rest. The first time I called the store they told me that everything was correct with the credit, then I spoke again and they never answered me.

Very helpful and every person was kind

Olga is the best! Sooo very friendly and patient. Asia is very nice too! Thanks Ashley for a wonderful experience!!

We could not shop no matter how many times I told the sales person that I wanted space to look. She kept following us around. We managed to find what we want and are making our purchase at a different location.

Mitra was the best sales person I ever meet I furniture stores.

Sherwood was incredibly helpful without being overbearing. He was knowledgeable, took time to present various options, and made the purchasing process enjoyable.

Navi was incredibly helpful!

Nabi great job!

(Translated by Google) I didn't buy anything but I received good service from Mitra and I saw many beautiful things. It's worth visiting. (Original) Nao comprei nada mais fui bem atendido pela funcionaria Mitra e vi muitas coisas bonitas. Vale a pena visitar.

Julia did a great job! Ask for her at the front and she’ll take awesome care of you!!!

Good help.

Great Collections, Amazing staffs like Mason to help you decide around bringing your dream living come true.

Thank you Fay!

Mr. Sherwood was simply amazing. He was patient and personable. Gave us space when needed but checked up on us and answered all of my many questions. HIGHLY recommend this location. And ask for Mr. Sherwood!

Fay was super helpful and knowledgeable. Very sweet with our son who wanted to wander around the entire showroom. She also gave us ideas on what to add to the room we are updating.

Picked up a couch today! Thank you to Olga for being fantastic help! She will be our go to when we come back :)

Ramanda at customer service was very knowledgeable and efficient shout out to it!

Julia Unruh was my salesperson she was great and knowledgeable please ask for her at the front

Mitra help to us make good furniture

Sherwood was really cool. Very helpful

Mitra helped us to find the right choices for our shopping and made the whole experience with Ashley smooth. I would recommend the place

WORST EXPERIENCE EVER! AVOID ASHLEY AT ALL COSTS!!! ZERO STAR REVIEW!!! After dealing with a month long delivery date with false promises of earlier (~ 1 week) delivery, my ‘partial shipment’ finally arrived today.. only to find the key piece was damaged!! I ordered over $5,500 in furniture for three rooms in my home.. donation truck came and I was without any furniture for a week while Ashley worked to ‘expedite’ delivery to get somewhere even ’close’ to my salesperson’s (Wendy’s) promised delivery date. Now that the partial delivery came in today two weeks after I paid in full, luckily I am no longer having to sit on the floor in my living room.. but my desk was damaged in delivery. I have no workspace, and there was no mention of when the replacement might come in. Calling the store was useless, they blamed the damage on the warehouse. AVOID THIS LOCATION AND THE ASHLEY COMPANY AT ALL COSTS!!! Classic bait & switch only to make a major sale.. they do NOT care about their customers, and Frankie, the store manager, should be fired immediately!!!

Maria Aguilar helped us find a bedroom set and mattress with lot of patients from all of our endless questions, she was really really great 👍, thank you 😊

Cherie was awesome and worked with me to find exactly what I needed! I will be back

Mitra was wonderful to work with her She was professional and helpful God Bless her

Had a great dealing with Mitra! She was very sweet and easy to deal with. Told us about promos. Highly recommend this store… but she’s the best salesperson I’ve met here by far!

When to Ashley furniture and the people there are very nice specially Maria and George.

Joshua is the man. Return customer and used him each time. Hooked us up many times.

If I could give zero stars I would!! FALSE PROMISES OF DELIVERY DATES HAVE LITERALLY RUINED MY JANUARY!! Wendy from the Ashley store on Northpoint Parkway claimed furniture I bought & paid for on December 26th would be delivered by Jan 2nd. On the 2nd I called to check on it and now find the soonest my furniture can be delivered is Jan 17th!!! The donation truck came already to haul my old furniture away, and now I am literally sitting on the floor in my living room for the past 2 days expecting furniture that will never come.. I have no place to work without my home office desk.. I will be suffering like this until the 17th according to Asia from Ashley furniture. BEWARE OF FALSE PROMISES OF DELIVERY DATES THAT NEVER COME!! This place is ridiculous.. Argh.. NEVER BUY ANYTHING FROM THIS PLACE!! SAVE YOURSELF!!

Had a great experience, they were very helpful!

Cherie was great and made the process super simple! In and out and seamless. Thank you!

Fay was patient and wonderful! Great customer service and products!

Mitra was so wonderful. She helped us to choose the right furniture. She provided us excellent service. Very lucky we met her at Ashley.

Nabi provided great customer service when we were shopping for couches. He also went above and beyond to resolve an issue that I had on my previous purchase and extended warranty. He is the best and most professional!

Mitra was a great person to work with and was great at listening to my needs! Would go back again specifically for Mitra!

We worked with Mason for our dining room and bedroom furniture, he did AMAZING work helping us find exactly what we needed. We also worked with Frank and he was phenomenal as well. 12/10 recommend this location for Ashley Furniture!

If I could give more than 5 stars for my experience today, I certainly would. From the moment that I walked in today, Sherwood took the best care of me. I was looking for a particular type of artwork and Sherwood guided me to the exact right piece. He let me shop without pressure or push, and when I’d made choice he had me all taken care of quickly. I encourage you to ask for Sherwood by name anytime you choose to shop at Ashley.

Mitra did an amazing job and had a lot of patience!! She helped us design the perfect living room!

Mitra was absolutely wonderful! She was so patient and kind while I was trying to make a decision.

Great store and Olga was amazing. She helped me with all the questions and made me take right decisions with purchase. Highly recommended for any purchase for your home

Nabi was great!

Fay was amazing and helpful. She made our shopping experience a great one.

Thank you Mitra for helping us getting the right sofa.

Faye was amazing!!! Couldn’t have made this decision without her! ❤️❤️

Mitra my salesperson was very helpful and nice

Mason was excellent at assisting me with choosing and solidifying furniture for my bedroom and living room. Mason was very knowledgeable and helpful. Thank you.

We enjoyed looking at different options for accent chairs. Sherwood was very helpful in the selection and order process!

Mason was incredible salesman, super informative and helpful. We will definitely shop here again because of him

A gentleman named Ralph helped me so much. He was knowledgeable and not pushy. I found my bedroom set and mattress!!!

Awesome buying experience with Olga! Knowledgeable, experienced and great staff.

Julia helped me a lot!!

Mitra was great to work with and help us tremendously. Will definitely use her again.

Had a great experience with Charlie today at the Alpharetta store. I actually just called for an inquiry, and she took care of me from beginning to end. She was in constant communication and even set me up to purchase via a link so I didn’t have to come in. I will definitely purchase from Ashley again and will go directly to Charlie !

Mitra took care of me from the first time I walked in and did a fantastic job helping me choose the right living room and bed room set that I wanted. I made a total of three separate trips and she put up with my indecisiveness 😬. Can’t wait to have everything delivered.

Furniture delivered & assembled on the day promised.

Olga is such an amazing spirit and sales representative. She is so knowledgeable and extremely helpful. She was so patient with me and my fiance as we picked out furniture for our home. I will definitely continue to work with her in our future purchases.

From the moment we walked in Sherwood took great care of us and helped us find what we wanted. Sherwood is super familiar with the selling floor and showed us several options that would suit our needs. When we decided to make a purchase, he was efficient and accurate with the checkout and scheduling delivery. Well done!

Excellent service from Flo & Charlie, made it an easy, smooth transaction.

Mitra was great! Very helpful. Had a great experience

Thank you Fay. It was a great experience.

Mitra was amazing and helped me find my perfect couch

Faye was outstanding and helped us choose from many choices to find exactly what we wanted

Olga was awesome, loves to help people and make sure we were finding what we wanted. Answered all of our questions and found answers when we didn’t have them.

Mitra yes i was happy and i buy some thing form Her she is so cool and good Thank youu soo much ☺️

Very amazing and desirable service and great help.

Fay was fantastic. Ask for her.

I walked into the store knowing what I wanted, and the young man behind the front desk told me that although he didn’t have it at the store, he was familiar with the item and could order it. The wall clock arrived the very next day! It works perfectly and looks fantastic. Great customer service and product!

Mitra helped me and she was very friendly and helpful! Recommended!!!!

Great store overall, in my experience the delivery time of the items we got was just too late but good prices for the quality and materials they offer.

Worst experience EVER buying furniture. The sales rep was good but once I walked out of the store after spending thousands of dollars it all went downhill. I was told everything was in stock and had a delivery date set-up. A few days before, I was told that a few pieces were not in stock which I was fine with. I was given another delivery date with the rest of the pieces so I took off from work again. I received the delivery email showing all my pieces and confirmed the delivery date. Delivery date came, driver showed up and only had 1 out of the 4 remaining pieces. I immediately called and was told there was a “financial hold” on my order so I called the store to find out what that meant because our order was paid in full prior to us leaving the store. Our course I got the run around and was told they sent an email to have the rest of the furniture delivered in 2-3 days. I called the corporate number which is a joke in itself and spoke to someone in the resolution department who only asked if I read my terms and conditions prior to signing my purchase agreement and stated they have the right at any time to change my delivery date. Not only was this lady rude but 100% didn’t care to try to make anything right. She was extremely nasty with me on the phone. At this point, I just cancelled the rest of my order and will be happy to spend my money in another furniture store that cares about their customers.

I just want to give a shoutout to the BEST sales rep at the Ashley North Point location! She has worked with my father and I off and on to furnish our entire house. And it has been nothing short of the best experience I've had at a furniture store! She has been thorough and patient through this ENTIRE process. Through the purchasing, getting approved, AND the delivery. Even did follow ups. If you are looking to purchase some furniture! Go ahead and ask for Charlie! Such an amazing person!

Jonah was a great help, knew his products, very personable, we would look for him again!!😊 Go Bucs!!!👍😳

Excellent service from Fay and very professional

Mitra was wonderful and very helpful

I was greeted at the door by a lovely young lady named Olga and she understood my specific requirements. We had the love seat I was looking for picked out within about 10 minutes

I had the pleasure of working with Sherwood and he was exceptional! He took his time and listed to my desires. He walked the store with me and showed me all the pieces within my parameters. He was very professional and personable.

My previous experiences have been fantastic not today’s delivery was with a defect on stability for the product I ordered. I asked to take it back so I can get a proper replacement

Very good service Denaya. 👍🏽

Jonah was very competent. Helped me with what I wanted.

Olga was a big help with keeping us organized and helping us with the best deals possible. She knew all the options and was very efficient! Thank you Olga!

Very quick and great experience with Mason!

The worst place. Damaged furniture, irresponsible salesperson, no return policy, delivery dates rescheduled 4 times, and wait time for service is at least 2 weeks. Best of all, you will be treated like a thief when you say your furniture is damaged or you want replacement.

Nabi is the absolute best! Please ask for him because he will deliver the best service, with no pressure whatsoever and do everything he can to help you. I've been a repeat customer for years now and he's always a pleasure to work with. The store manager Frank is great to work with as well and went above and beyond to help us. Thank you!

My salesperson was Faye.. she was amazing salesperson & assisted me with all my concerns.. so good to have her help me with my purchase!! Great customer service So sorry but my dinette was delivered & all pieces weren’t included! Plus contacting customer service is sooo difficult! The table has cuts in it .. I reached out to salesperson & she never got back to me.. horrible experience

Fay was fantastic and very helpful!

Please ask for Olga when shopping at Ashley. She made our entire process so easy. She is so sweet and so helpful. Both my husband and I passed a closer Ashley location just so we could get Olga to help us!

Olga did amazing helping me to get my amazing sofa 🛋 ❤️.

Fay, Thank you for you time to finalise my purchase. How awesome you are to guide us towards our purchase and making it smooth to decide and go for it.

Had an unpleasant experience at the store, went in to look at some furniture, the store was not crowded at that time and there were a few sales reps. When we approached with a query, we were told to walk around and reach out to someone if we liked something. We narrowed down on an item and when approached one who was free. We were asked who was helping us and when we said none, the answers were very vague and the rep disappeared telling he will be back in a moment to help, only to find after a long wait that he was over the phone and had no intention to return back to help.. We were taken aback with all this and came out without waiting any further. We got a similar feedback from a few others and it does seem concerning, hence leaving a feedback out here. Very disappointed.

Our experience at Ashley with the help of Mason was great! He was very helpful and explained in detail. Thank you, Mason!

Great experience! Worked with me to find the right item - Ask for Fay.

Quick friendly and informative sales process. The knowledgeable salesman pointed out all options and thoroughly explained all options and available discounts

Fay was amazing! I knew what I wanted and she went above and beyond to make sure I got just that. Honorable mention to her manager Brad who helped along the way. 10/10

The worst store ever!! Never shop from any Ashley store. I bought a dining table from the store 1 month back when they told me "yes its in stock!". Well its been over a month now and no delivery. 6 delivery dates have been postponed and absolutely zero customer support. Every time I call they say its going to come to the warehouse and will be delivered. All lies! Its been a freaking month!! Its thanks giving and I don't have a dining table thanks to Ashley! Wish there was a way to give -ve stars!!

Olga is very helpful, friendly and she has lot of patience to listen our concerns.

Nabi was so helpful, listened to us and took the extra time to find exactly what we were looking for. Nabi went above and beyond and if we could, we would give him more than 5 stars.

We had a great experience. Jonah among others help us have a great deal. Of course, I would recommend to do your homework on what you looking for. This way they can help you better. And finally buy what you need.

Olga was great! Come shop with her for all your furniture needs. Great Customer Service! Very friendly.

Thanks Fay. You were really helpful in explaining the details of bedroom sets and thanks to be being very patient.

Olga was great. Best customer service, came in to look at a bed-set that I seen online and she greeted me and I ended up making a purchase. Ask for her if you’re shopping here.

Had a great time getting some furniture for my dad. Charlie really was great to work with and we found good stuff in the price range we wanted to use.

Wendy was very helpful! I will be back again!

Sherwood and the rest of the staff were very helpful without being pushy.

We had an excellent experience with Mason. Very professional and helpful.

Thank you soooooooo much to Olga and them team! She seen that my heart was set on a living room set and she didn’t let me leave with out it ! She helped me get to my desired price naturally and she didn’t let me down literally!!!!! I am very appreciative of her service. Although she’s soft spoken she definitely has the right amount of aggression to make it happen ! She handled everything like a boss ! Thank you !!!!!

Never believe them. They take orders and keep postponing their delivery for months. I have placed an order for Dining set. it’s been a month and 5 delivery dates passed, I am yet to receive the product. They have one of worst service I have ever seen.

Fay is awesome. Her boss, Brad Pitts, is awesome too. We will come back later. :)

Fay was amazing!!! Best customer service. Was very attentive in what I wanted.

Fay did a great job… You should definitely go to her for any mattresses recommendations

Good service

This is the second time we were being helped with furniture by the sales person Ms Fay on the floor @ the Alpharetta location. Her enthusiasm to go extra mile to help & patience especially when we were taking so long to even decide what we wanted is appreciated . You can see she is not pushy. Undoubtedly very positive ,hardworking and lovely person to do business with. Recommend to ask for her for a pleasant experience.

Wendy was great! Didn’t pressure us but was always right there when we had questions. Definitely looking out for her again for future purchases.

Sherwood is great! We’ve bought several pieces of furniture from Ashley in the past, and Sherwood was the best Salesperson thus far. He was attentive to our needs and made sure that we had a pleasant experience. Thank you!

I just moved to the area and stopped in to look at some furniture. I met a young lady name Charlie who helped me she was very knowledgeable and helped me figure out what I’am coming back to purchase

Mason was wonderful to work with !

Mason was so attentive and knowledgeable. His attention to detail was a breath of fresh air. I will be back just because of his wonderful service!

Great experience! The associate, Julie, was very helpful with my purchase and explained everything to me.

Sherwood worked with us and he was extremely helpful. He’s patient and got our precise requirements met. No hard sell.

Was in store with Mason. An amazing and smooth experience. Definitely would refer his work.

Olga was very helpful and willing to find out what I needed! She was nice and made sure I was taken care of. If she didn’t know the answer she knew exactly where to find it!

This is my 1st time buying furniture from Ashley and Charlie helped me to find all the right choices I needed for my living room, she helped me choose the recliners and she has great knowledge about them. She patiently waited till I made my choices and assisted in billing breakdowns and financing, Charlie walked extra mile with me to load all the clearance items in my car. Please ask for Charlie if you are at Alpharetta Ashley <3

Mason was be amazing and knowledgeable and very helpful

I had to come into the store because I was having issues with an online purchase, and I'm really glad I did! Manisha helped me out and she was great! I got a table I wanted and was in and out quickly. Great service!

Easy and quick - great options and everyone was very helpful!

Wendy and her boss were so helpful and welcoming i truly recommend this store to find right product

Charlie was FANTASTIC and was so helpful! We found exactly what we were looking for in record time. Thank you!!!

Fay wad FABULOUS and made buying a new bedroom set painless. She just made my day!

We recently purchased from Ashley’s and Mason was really good .

Mason was a great people Very helpful

Fay has a fantastic! Very knowledgeable!

Larry was so friendly and helpful!! He was very knowledgeable of all of the couches, and he made our first purchase a great one!

Thank you for all your help today, Fay and Jonah !! Definitely an asset to the company. Keep it up :)

Very good experience with Sherwood the sales rep. Very professional, knew the products and systems. Very helpful throughout the entire sales process. I hope the delivery goes as smoothly.

Mason was perfect! His professionalism and attention to detail through the process made it easy. Great experience overall with the team and manager. Would recommend all the time.

My family and I were looking into a new dining room set and we were assisted by Sherwood. He showed us the ropes and put us into a new dining table!

I had a great experience at the Ashley store in Alpharetta today. The store had a wide selection of furniture and decor. The staff was friendly and helpful, but the best part was the sales rep, Stephone. He went above and beyond to help me find the perfect mattress and went the extra mile to assist with my dining set purchase. He was patient, knowledgeable, and professional. I am very happy with my purchase, and I would highly recommend asking for Stephone to anyone visiting the Ashley furniture store in Alpharetta.

Found exactly what I needed! Highly recommend. When you go ask for Fay.

Mason was great!

Fay was great! Made the purchase smooth!

Thank you Sherwood for helping us find a great new family couch!

What an amazing shopping experience with Alex Bogat! He made this living room transformation easy & fast! Go see him! You can thank me later! :-)

Fay was amazing! She helped us get everything we needed and more in one stop! She’s the best!

My husband and I visited on Sunday, October 22nd and purchased new mattresses with one adjustable base, pillows, sheets and covers. Sherwood was ours sales professional and he was amazing. He was very helpful, friendly, funny and very knowledgeable about the products. Highly recommend.

Mason was extremely helpful in getting me accent chair .

My family had a good experience shopping at at Ashley with Mr. Larry.

Olga was soooo great, best service ever!

Mason is very experienced and detail oriented. He is the best to deal with to have a good experience.

Great place to shop. Fay was patience and took the time answer all our questions. Great customer service.

Mason is the man!!! His manager cut an amazing deal too! ☺️

Great service and products. We worked with Fay and she was great. Highly recommend

Olga was very helpful!

Sherwin was excellent. Very easy to work with

Olga was fantastic in helping us with a new bedroom set for our son. And Brad, her boss, was the coolest. Thank you!!!

Olga at North Point was amazing. She was friendly and knowledgeable. She gave me the best discount I could have.

Great options and shopping experience

Had a great experience! Nabi has been super helpful! He went above and beyond. Will definitely be returning.

Fay was extremely patient during our shopping process! She was very informative and really helped us when weighing out all our options! She was amazing to work with! Wanted to follow up the delivery process has been a little frustrating but the company has been communicative.

Mason is the best salesperson,, with extreme patience,, we highly recommend him to anyone looking for furniture and mattress at Ashley Alpharetta Ga.

Friendly Knowlegable Service!

Julia and frank were excellent in assisting us

Wendy was phenomenal during my visit. Thanks so much for the help!

Very nice, knowledgeable and personable staff. No one breathing over your neck like some other places. A big shout out to Larry who has been assisting with our selection and purchases. He’s been wonderful and our reason to keep coming back to work specifically with him.

I ordered my furniture from this store 2 weeks ago. I got the furniture but they did not deliver the mattress. Despite my efforts of talking to customer service and to the salesman, I still have not received my mattress which I already paid for. I will never purchase anything from Ashley again. It is not worth the hassle.

Fay helped us with every question and gave us great insights and gave us the best prices. She took great care of us and left us smiling, ask for her when you come!

Nabi was great. Very helpful in purchasing a bedroom set and kitchen table. Would recommend.

Mason provided excellent customer service!

Nabi was patient and walked me through the showroom and gave me several options to choose from without being pushy. He was amazing!

I got excellent service from Sherwood at the Ashley Store in Alpharetta, GA. He was very patient and thorough, and assisted me with finding the perfect furniture for my apartment. When you go to this Ashley store be sure to ask for Sherwood. He's awesome and you will definitely be happy with his service! I was also happy with the service I received from Brad the store manager. He really helped with finalizing my purchase and he has an awesome personality! I was very pleased with my visit to Ashley Furniture in Alpharetta!

Nabi was curious and very helpful. Nabi helped us found the perfect living room set.

Nabi was great and super helpful. We’re excited about our new living room.

Olga was awesome!! Just enough saleswoman without the pushy!!

Larry was great to work with.

Sherwood and the management team had us in and out with exactly what we came in for in less than 30 minutes. No pushing, and all smiles. Thanks!

Larry helped us pick out everything needed for a whole house and made the experience very enjoyable and easy. Highly recommend working with him for any home good needs

Charlie did a great job of listening to my parents and helping them get what they needed in a mattress without the hard sell and pressure. She was also quick to help with the technology so that they could minimize their need to come back to the store. Thank you Charlie!

Jonah and Frank are the best in town for product knowledge!! Excellent customer service!!!

Nabi was awesome! Fast, professional, and helpful!

The delivery men were neat, respectful & professional, your office help should be fired, I'm still waiting for a credit from person in office by the name of Romanda, your phone system sucks

Great service.

Julia was very knowledgeable, patient and thorough.

Mason was fast and courteous. He helped us find our new guest room furniture.

Meet Brad, Manager and Nabi walks us through different items, it was very good experience with them, explained all the detail’s about the product, very happy to shop and looking forward in future too..

Nabi, the salesman was courteous, respectful and kind. Thank you!

Olga was so helpful and found us just what we needed! Great service

I always visit Sherwood whenever I am in the market to buy furniture. I always shop at Ashley’s furniture because of Sherwood! He is personable and knowledgeable about the furniture and sales. I really enjoy that he enjoys what he does. I highly recommend him!!

Fay was the absolute BEST sales associate anyone could ask for!! Ask for Fay if you have any questions, she will make you feel happy inside and happy about your purchase!

Mason is awesome! We had a great experience. Shout out to manager, Brad as well. We will always come here for our furniture needs.

Our sales person Faye mcclaurin at the Lithonia location was very helpful and knowledgeable about the furniture we was looking to purchase.

We went there to purchase an adjustable bed and a recliner for my father in law. We were greeted by Stephone Clemons and our visit was made so easy, we told him what we were looking for and directed us to exactly what we needed. Stephone was very personable and pleasant to talk with about our purchases. We will be going back to purchase a mattress for ourselves and will ask for him on our next visit, he definitely is an asset to Ashley Furniture!!

Mason was the best ! Attended to all my needs and more ! Would 100% shop here again with his assistance !