Ashley HomeStore Alpharetta, GA
Here at the Ashley HomeStore in Alpharetta, Georgia we believe that your house is much more than just a dwelling. You’re creating a home filled with family and friends, and building life-long memories along the way! This is what inspires us to help you furnish and decorate your home with our knowledgeable customer service staff, a large mattress gallery with a test-rest diagnostic machine, and a large selection of Ashley's own top quality furniture . We have been your go-to furniture and mattress store in Alpharetta since 2016. Our dedicated and experienced Store Manager, Alex Smith, has built a team that is committed to being your trusted home partner and they pride themselves on their selection and knowledge of Tempur-Pedic Mattresses and Ashley's own top quality lifestyle furniture showcases. At the Alpharetta, GA Ashley Furniture HomeStore we are not only thankful to celebrate your home with you, but we are also dedicated to charitable work with the Hope to Dream Foundation, Red Cross Blood Drives, and local food donation centers. You can find us on the corner of Haynes Bridge Road and Northpoint Parkway near the Northpoint Mall. For those of you on a tight schedule, the best time to avoid the crowd is in the mornings around 10:30 A.M. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
Love our new couch and dining table! The installers were quick and efficient. Our salesperson Mason at the Alpharetta, GA location was absolutely superb and even has an eye for matching furniture, colors and fabrics!
Horrible horrible service. Took way longer than we were told, then they had more than one wrong delivery, then they tried to threaten to send me to collections bc I was paid in full and they wanted more money bc they hadn’t documented properly (I had all receipts showing I paid in full )
Never again. Bought a bedroom set from them. One of the pieces for the frame was damaged so they couldn't put it together - fine. I'm a reasonable person. But then I never heard anything back. They also damaged my walls. Opened the mattress in the truck and used their filthy hands to move the mattress, leaving stains on my brand new mattress. Everyone knows to deliver mattresses with the plastic on. Called the store, woman who answered said she would contact the warehouse about the missing part and send a tech to clean the mattress. Didn't hear from her. Called AGAIN. She told me they were not sending a tech to clean the mattress, that it wasnt their problem, and that I needed to file a claim with the protection company. Absolutely not! Ashley Furniture delivered a soiled product. Ashley Furniture is going to remedy the problem or take it back. Calling corporate.
Purchased office chair 1/16/19 delivery was an issue chair needs to be returned store refused. Called 7 times to speak with the manager who was never available would not even respond to corporate. Stuck with the 223.00 office chair that is unusable. Every staff member I spoke to during this time was rude and none were capable of assisting me. I've been a customer for years, will not be returning after this nightmare.
5.7.19- It keeps getting better, second attempt to get replacement furniture. The items that they brought to replace the furniture that was already damaged was also damaged resulting in a trip to the store once again for help with the Manager Nick (Wonderful guy BTW). The bed frame teeth were bent, the foot of the bed was missing the legs, the mattress planks were missing legs, the headboard had damage on the back of it, and the nightstand was also damaged on top. 4.30.18- Out of 8 pieces of furniture purchased ($4500 worth), three pieces of the furniture were damaged at the time of delivery. The delivery guys ended up having to take legs off of other furniture to fix other pieces that were broken or didn't fit. I tried working with the store with no success. From the pictures, you can see one of the damaged pieces and what was delivered of my bed. They had to take all over pieces back. What a joke this company is. Also, don't expect them to take your furniture upstairs. Ashley HomeStore's delivery team doesn't want the liability so they refused to move furniture anyone other than the first floor. The customer experience post-sale was horrible. They only care about your needs before the sale. Each time I called to find out where my replacement furniture was... crickets. No one knew anything. Still, after 4 days, no one has called me back nor have any managers called me back per my continued request. I normally buy from RH and NEIMAN MARCUS but thought I would save some money this time around. Bad idea. DO NOT BUY FROM THIS STORE!!! THEY ARE USELESS AND DO NOT VALUE CUSTOMERS AT ALL!
Excellent customer service! Fay at Northpoint was very helpful and patient with us for our new memory foam mattress. We will definitely be coming back to get the rest of our furniture for our new home!
Bought a queen mattress from Fay. Fabulous job by her and the folks at Ashley.
We bought a queen sized bed and mattress on 4/14/19. It was delivered on 4/19/19. After removing the old bed and assembling the new bed frame, installer informs me that the wooden slats are missing, looks like they were not ordered and I have to call the store. I call the store at 130 pm to describe the problem, was told I would receive a call back in 30 minutes. After not receiving a call back I called again at 430 to find out when the parts would be delivered, once again I am told it is being worked on and would receive a call back shortly. At 730 I call back again after not receiving the promised call back, I am told no managers are in the store to help me, I explain my son has no bed to sleep in and it is now a problem. Told a Manager will call me in the morning, of course no phone call. I call store at 1040 asking to talk to a manger I am told they are all busy and will call me when free. At 130 I was tired of waiting and called back, finally talked to a manager who tells me I might get the pieces tomorrow or have to wait until April 24th. The lack of customer service and ambivalent attitude of the store, of the situation which was all their fault is unacceptable. You have now lost a customer.
Delivery poor. Poor communication. Nice store items
The 5 stars are only for my salesperson and delivery driver- Fay and Nelson - who managed to solve a delivery problem that no one else that I was able to speak with cared enough to solve. This included 3 different people at the store who answered my calls and the corporate “”Customer Care” department who basically shrugged off a delivery issue not of my making. I was astounded at the level of apathy I encountered. But Fay and Nelson made it work when I had given up hope and decided this company sucked. They possibly still do suck but Fay and Nelson decided to make things work the way they should. Kudos to both of them! Ashley, you might want to rethink those recordings about how great you are that I was forced to listen to for the 11 phone calls I made today trying to get my furniture delivered.
Tia the woman I spoke to was extremely rude. I’ve been on hold for fifteen minutes trying to get my mattress delivered after their deliverer cut his finger and bled on the original mattress and had to take it back. This is ridiculous.
We had a great experience shopping for our bedroom set, and living room set. We did not feel pressured to get anything we did not want, or could not afford. They were very accommodating to working with us, and allowed us to move probably 10 different end tables next to our potential sofa choice to see what the finished design would look like haha
Dont ever by sofas from Ashley Homestore they break down in less than 6 months very poor quality and we are regretting now why we choose them. And warrenty and extended warranty is a big joke,literally they have to know the meaning of extended warranty. Stay away and save money. Literally i am feeling like to write a review on something and stand in front of the store to let people know how cheap the quality of there stuff is .
It was an awesome first experience at Ashley. Fay was terrific !! Thank You so much
Went to the Alpharetta store with my husband and we found a small table with 2 chairs we liked. Robin helped us out on a Saturday or Sunday and she was great! Wednesday March 27th I noticed the text reminder didnt say our full address so I checked out receipt just in case. The recipt was also missing the "lane" part in our receipt along with the apartment letter for the building. So I called the store and Tia answered the phone. Tia was VERY snarky and even laughed at me in annoyance when I called to confirm my address so the delivery guys won't get lost. This store needs someone else answering customers calls because I as a client shouldn't be feeling like I'm stupid on something like this. The delivery guys still had trouble finding my apartment but they called me and I was able to stay on the phone and help them with directions. These 2 men(I wish I got their names) were professional, nice and set up the table fast. They cleaned up after themselves, asked where I'd like the furniture to be and went on their way.
Fay was awesome to work with. She was very patient with us and offered us many options to help us make our decision.
Lots more options than I expected with very reasonable pricing. I worked with Katherine who did a great job and was able to help find the best choices for my limited space (675 square feet). The entire process of shopping/ordering and scheduling delivery only took an hour- it was a week day during the day. If you need convenience, lots of choices, and low prices this is for you.
Rose was great and made everything easy. The manager was great as well!!! Made this easiest furniture buy ever.
We stopped by the showroom at North Point in Alpharetta. Mason and Alex both helped us. They were awesome!! Very friendly, professional, and very very helpful! They made the process very easy & worth shopping there!