Ashley HomeStore Alpharetta, GA

Ashley HomeStore Alpharetta, GA


About the store

Here at the Ashley HomeStore in Alpharetta, Georgia we believe that your house is much more than just a dwelling. You’re creating a home filled with family and friends, and building life-long memories along the way! This is what inspires us to help you furnish and decorate your home with our knowledgeable customer service staff, a large mattress gallery with a test-rest diagnostic machine, and a large selection of Ashley's own top quality furniture . We have been your go-to furniture and mattress store in Alpharetta since 2016. Our dedicated and experienced Store Manager, Alex Smith, has built a team that is committed to being your trusted home partner and they pride themselves on their selection and knowledge of Tempur-Pedic Mattresses and Ashley's own top quality lifestyle furniture showcases. At the Alpharetta, GA Ashley Furniture HomeStore we are not only thankful to celebrate your home with you, but we are also dedicated to charitable work with the Hope to Dream Foundation, Red Cross Blood Drives, and local food donation centers. You can find us on the corner of Haynes Bridge Road and Northpoint Parkway near the Northpoint Mall. For those of you on a tight schedule, the best time to avoid the crowd is in the mornings around 10:30 A.M. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!

Recent Reviews
4.4 Star Star Star Star Star
(730 reviews)
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I am absolutely so incredibly appreciative and thankful for my Sales Associate Jacob! He is by far the best, and I highly recommend him for anyone looking for furniture and home decorations!! As a first-time home buyer, it gets overwhelming researching about all the costs and hassles as a home owner. Then it gets amplified when you factor in all of the unexpected expenditures and risks for your home. This was my dilemma, especially regarding home furniture. I became so stressed with all of the researching of plans, designs, costs, and not knowing which one was the right one, or who I could trust. Then when I connected with Ashley's, I have never received such a phenomenal, caring, and knowledgeable experience before. That is why I am truly appreciative for the great recommendations, insights, and understanding for the questions which Jacob answered and solved for me.  Jacob exemplifies class, empathy, care, and understanding the importance of the customer experience, and especially taking care of what is important for me. I have recommended my friends for Ashley's (specifically this store and for Jacob) solely due to Jacob's stellar quality of service.

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I will give a 0000000000000 stars review to Ashley Home Store......:( Please stay away!!!!!! from Ashley home store in Alpharetta ga.never buy from this store very cheap furniture. Is not worth to spend money on cheap furniture. Horrible experience from the store and customer service.. to my surprise every time I asked for the manager he was never there . defective sectional and bench. And dirty the two times my items were deliver and broken .This store can NOT make returns or exchange. Please if you want good quality and good furniture is better to buy from a drift store then here. I don’t recommend anyone to buy from here .cheap cheap cheap not Worth to spend money here 00000000000000 stars

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The store manager is as much trash as the bed that they delivered. He refused to take my phone call the same day they delivered damaged products to me. Brad is a terrible person to represent a company. I even had a conversation with the corporate office and they assured me Brad would be calling, had to remind her of his reputation in the previous reviews on this place. Just filled a claim with my bank to go after these guys.

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I have purchased both in-store and online... Collection is great and In-store shopping is good. Don't even think about buying anything online from Ashley.. The customer service (for online) never answer and the in-store guys won't help with the online purchase.

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Very friendly, informative and knowledgeable staff! That would love to help you to choose from the best without pressuring you.

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(Translated by Google) Lots of stuff and comfortable (Original) 물건많고 편하다

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Avoid this store. Shop somewhere else. We bought a King sized bedroom suit and a king mattress from this store six weeks ago and we still don't have the correct furniture. The first delivery came without the mattress. No one told us the mattress had been "forgotten" off the truck until they arrived at our front door. Fortunately we still had our queen mattress, which we just bought plywood and slept on on the slats of the king bed for several nights until the next delivery truck came with out mattress (and two VERY stoned delivery men). Once we took a good look at the mattress, we realized that it didn't fit the king sized frame. We contacted the store again and they made us go through the ringer of sending photos and videos of us measuring it to prove it wasn't the right size. (Somehow I think they thought we enjoyed the process of sending a bed back for fun.) Once they accepted the facts of the mattress being the wrong size, they arranged for a pickup and delivery of a new mattress. The new mattress came today. Guess what? THIS TIME THEY BROUGHT THE WRONG TYPE OF MATTRESS. The third time is NOT the charm. Unfortunately we weren't able to refuse the mattress because it looks exactly the same as the other mattress, so we didn't realize it was different until we sat on it and found it felt different. Then we realized there was a tag with the type of mattress on it, which was not only NOT the mattress we ordered, but conveniently for Ashley, $300 cheaper than the one we bought! Now because of some glitch in the way their system works, they can't "see" what mattress was delivered from the warehouse until the close of business tonight when all of the reports run. So they're going to "call us back tomorrow" (never once have they returned a call when they were supposed to) and sort it out with us. And now we'll have to wait for yet another delivery on yet another day and hope it's the correct mattress. I haven't even mentioned the fact that the first delivery guys damaged some of the furniture on their first trip out and said they would make sure a "technician" came out to fix it. Yeah, right. I'm not holding my breath. Wish we had just spent a bit more money and bought from American Signature Furniture down the street. They seemed like they had their act together a bit more and actually cared about their customers. I would never, EVER buy from this store again and will actively encourage my friends and family to avoid it. Too bad. The furniture is really pretty and I think--if we can get the right one--we'll really like our mattress.

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Ashley - ...faulty furniture was delivered, I complained & their technician saw & agreed it was faulty but they did nothing They said they don’t do RETURN or EXCHANGE Their store manager was the worse kind and hang up. Waste of money & poor service

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Lavania is awesome,friendly,approachable and precise. She knows her products and seems genuinely concerned about listening to our needs and assisting us with our color scheme. She’s such a sweet lady and luckily she’s my MOM! You go girl!!!

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I hope there is option for Zero stars in this review. The furniture is nice all but it doesn't matter when customer service is HORRIBLE. I shopped at Ashley for new home 10 days back and i selected items even with more price just based on delivery date because my parents are coming to Visit and i want them to be delivered as soon as possible, i made sure my Sales person knows that, he assured me delivery on selected date. Last week when we got delivery, the delivered person left saying that all screws are not included to fix bed panel and also cocktail table was missing. I called multiple times to store and customer service, and they don't have any answer when it can resolved. Then i got a mail it will delivered 5days later, which i thought might be fine. But when they came again, they have table, but not bed missing parts. Again i went through all the procedure of calling them etc, then i went directly to store. They said they have no idea what parts are missing and they will order all fixing parts again and it will take 15 days, WHERE ARE THEY GETTING THESE FROM AND 15 DAYS REALLY? I am not even allowed to return. However good your furniture might be, it will not really matter when customers receive this kind of service. I AM NOT GOING TO SHOP HERE AGAIN AND I WILL NOT ALLOW ANY OF MY FRIENDS AND FAMILY TO SHOP HERE. DISAPPOINTED

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(Translated by Google) I loved it, it has a great variety of furniture and accessories for every occasion, and every space of the house. And excellent attention! 👌😀 (Original) Me encantó, tiene una gran variedad de muebles y accesorios para toda ocasión, y cada espacio de la casa. Y la atención excelente! 👌😀

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(Translated by Google) I loved it, it has a great variety of furniture and accessories for every occasion, and every space of the house. And excellent attention! 👌😀 (Original) Me encantó, tiene una gran variedad de muebles y accesorios para toda ocasión, y cada espacio de la casa. Y la atención excelente! 👌😀

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I went to Ashley HomeStore twice and each time, Chairmaine assisted me and she was Extremely helpful, knowledgeable, Professional and Patient... And today, I purchased A Lot... Thank You....

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I went to Ashley HomeStore twice and each time, Chairmaine assisted me and she was Extremely helpful, knowledgeable, Professional and Patient... And today, I purchased A Lot... Thank You....

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Stay away from this store. Poor customer service from sales person, Mason and from their customer service personnel, Brittney. They are not professional when dealing with you after the they have secured the sales - their after sales customer service over the phone really sucks. You would be much better off taking your business and your money elsewhere. Unfortunately you have to give them at least a star before you can post your review but this store truly deserve NO star at all!

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Got broken parts for the delivery of bar stool and they are asking to take it back to their warehouse which is 45 miles away. They never informed me about the threshold delivery process. Worst ever experience with this Alpharetta location. They ask you to call corporate office where one has to wait for atleast 45 minutes to get someone respond.

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The Furniture is nice but WOW do they have people that don't know anything about the business or customer service. I purchased a fair amount of stuff and got the 36 months interest free offer. We put some on my wife's Ashley Synchrony card and the other on a Synchrony Home card. First they say they don't accept the Home card, which was odd as I had purchased something their a few months before, then an associates says, yes we do, fast forward a month later I go to pay my bill and it is 6 months no interest not 36. I call Synchrony and they say call the store, I call the store they say call Synchrony. I even said lets move the whole order to my wifes Ashley account as that some how shows 36 month, they say they can't. Honestly just a poorly trained/educated staff including management.

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