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Ashley Store | Alpharetta, GA 30022
Ashley Store
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store in Alpharetta, GA represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Welcome to Ashley in Alpharetta, GA
At Ashley Alpharetta, we know our customers want a home full of quality furnishings and decor that suits their creativity, their lifestyle, and their budget. Since 2016, we’ve proudly helped our neighbors looking for furniture stores in Alpharetta, GA, as well as Fulton County and the greater Atlanta metropolitan area. Our experienced team is committed to providing a five-star guest experience by giving top-of-the-line customer service to everyone in our showroom. We also offer zero-percent financing with incentive rewards.
Discover Quality Style at Affordable Prices
Ashley Alpharetta has an enormous selection of trendy furnishings with exceptional craftsmanship in a range of affordable prices, from bedroom sets and living room furniture to dining room sets, outdoor furniture, and more. We’re delighted to feature Ashley exclusives such as the contemporary designs of Modern Refinery, an elegant line with earthy touches, as well as motion reclining sectionals. We also specialize in home decor items such as marble kitchen products, storage baskets and shelves, wall art, lamps, rugs, and other accents.
Your Go-To Mattress Store Near Alpharetta, GA
We also have an extensive mattress selection, which includes top brands featuring the latest in adaptable comfort and support technology, such as Tempur-Pedic, Simmons, Stearns & Foster, Serta, Sealy, and our Ashley Sleep mattress line. Not sure what type of support you need? Ask our Ashley Alpharetta staff about its test-rest diagnostic machine that offers customized mattress suggestions based on your individual needs.
Ashley Alpharetta Gives Back
We’re honored to be part of the Alpharetta community. As much as we enjoy helping our customers shape their homes, we love giving back to our neighbors through several social responsibility initiatives, such as Ashley’s Hope to Dream program. Ashley Alpharetta donates a portion of our store’s mattress sales to this charitable program so that deserving children can receive beds of their own, complete with bedding and pillows. Since 2010, this program has helped over 125,000 North American children get a good night’s sleep so that they can lead healthier, more productive lives.
Ashley Alpharetta also is a nonprofit community partner for the One Warm Coat drive. We collect donations and gently used coats to provide children and adults in need with free coats during colder weather.
How to Find Us and When to Visit
When you’re ready to visit our Ashley Alpharetta showroom, you’ll find us at 5980 North Point Parkway, conveniently near the intersection of Haynes Bridge Road and about a half-mile west of the North Point Mall.
To avoid a crowd, drop by any day at about 2 p.m. Otherwise, our helpful staff is here to serve you daily from 11 a.m. to 7 p.m. To learn more about Ashley in Alpharetta, GA, or to make an appointment with one of our sales staff, please call us today at (470) 286-1602.
Customer Service
In-store offers
What our customers say
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Mason Razavi was incredibly helpful and knowledgeable. He assisted us with a living room and bedroom set. Great service, 10/10!!
We need a Keisha at every place we visit to spend our hard working money. The way this woman went out here way to make sure my furniture delivered on time due to my inconvenience. Her customer service was mind blowing. She made my experience with Ashley the best experience ever. Keisha you are awesome and I hope nothing but greatness comes your way at Ashley. I see why you are a manager. You are the definition of what a phenomenal manager should be. This lady deserves her flowers
Sherwood is amazing!!!! I walked right in and said four words to him and he got me EXACTLY what I needed. Very personable and very helpful! Leaving today with the perfect couch for my needs! Will be back for more!
I walked into Ashley Store and I was immediately greeted by Olga. She was very knowledgeable of the furniture on the premises. She was also able to provide decorative advice as well, which was greatly appreciated. Overall experience was top notch. Special Thanks to Olga and the staff at Ashley Store @ North Pointe
Great place, great furniture, and great staff.
I will never buy at your store again! I’ve made my purchase from 05/17/24 As at 7/17/24 am yet to receive all my deliveries.. unacceptable!… With NO phone calls or email to say nothing…. I also did an exchange and had a difference of $900 credit because there was not another item with the same price that suits my needs… and was told it can’t go towards my balance I WILL HAVE to purchase something 🙄how ridiculous!!!! My apartment can’t hold nothing more…sorry as a single mom I absolutely don’t need to shop somewhere that dictates how I spend my money ..
Nabia The Greatest! He was so helpful in helping me find a selection for my new home. He was so attentive and dedicated. Even though he was helping others , he did well multitasking and making us feel like family! His customer service is a type of service that needs to be everywhere. Very professional and knowledgeable. Anytime I need new furniture or want to feel welcomed this is where I will be only the days that Nabi works. My kids enjoyed home and Ms.Mary(the beautiful lady working at the front) I hope that is her name. In honesty, this is the best furniture store to visit in the state of Georgia. You wont regret the experience. A home away from home. Thank you Ashley for trusting us with Nabi and the crew!
Exceptional customer service, ask for Sherwood! Personable, genuine, and patient. Keisha, the showroom site manager, was professional and collaborative, truly worked with us as a team. Earned our family’s trust and long term business for years to come.
Bad experience to return an item. Everything is good until you try returning an item. So, writing this review to inform others whom it may be useful. I bought accent chair in Ashley store and it was not delivered on the date it was mentioned. After I called, they said there is a miscommunication and scheduled delivery which was already 8 days delayed. They delivered it at outside as box , I could assemble only in the following weekend as I need to spend time. I felt back pain after started using it, so wanted to return. I called store and they said I have to bring the item to store. I took it to the store and they refused to accept the return saying I have to return within 72 hrs of delivery which no one can do for the item that needs assembling msg use it. 72 hrs window was never told till that time, really upset with Ashley will never buy anything there and never recommend to anyone .
Although my wife and I were looking to make a small purchase, Stephon enthusiastically helped us select a piece of furniture and worked with us to finalize our purchase. Throughout the process Stephon was courteous, efficient, and helpful. We look forward to working with him again.
Liked the collection of recliners..
Olga Kosyuk was fantastic! She was very helpful and very responsive..
Avoid this place at all costs. They are very pushy in opening a credit card account with them. They will destroy your furniture once it’s delivered and tell you to escalate to claims because it’s out of their hands. The store only gives three days for return after purchase therefore, you’re stuck with broken and ugly furniture they destroyed. Please avoid this place and look elsewhere. All their products are cheap engineered wood and not worth the 200% mark up.
I recently had a fantastic experience with Ashley Furniture in Alpharetta and my review is long overdue! We upgraded our bed from a queen to a split king. Charlie and Kisha made shopping a joy! Not only did they take all the time to show me all of my different options they had me laughing the whole time. They educated me on the different mattress choices and options I had in buying a split king. I didn't know that I could get two different mattresses. I've had trouble sleeping for years due to being a hot sleeper. Not any more!!!! I love my Sterns & Foster mattress and I've been sleeping through the night for two months since delivery. So happy!!! Thank you Charlie and Kisha, we found the right mattress and oh, my husband loves his Tempurpedic too! ;-)
Tries to sneak in charges and won't stop spamming email. Furniture quality terrible.
Update 2: They came to assemble the furniture 3 days later! And when they finished I noticed they scratched my floor! Filing a claim and will provide more updates but so far not looking good Terrible experience. Waited an extra 4 hours for a delivery (original time mentioned 12:30-4:30pm) but ended up coming at 8. I also ordered the full delivery option but when they came they said it was too late for them and will let me know when they wanted it to be assembled. Completely unprofessional. I am still awaiting a call for the team to assemble the furniture. Will update the review on the turnaround time of something that was to be done during the delivery.
I had a very difficult situation when moving from MA to Marietta. I purchased a bedroom set in MA being told they could deliver it here when I arrived. The day before I left for GA I got a call from them indicating they could only get it to Maryland. I purchased this on a great sale and was very disappointed when they said the only way to remedy the situation was to refund me. I loved the set and sought out an Ashley store here that would work with me on the pricing that I received when I originally purchased it. I had the invoice for proof of pricing. I originally had the district manager from MA reach out for me and he indicated the store in Kennesaw would help. However when I reached out to them providing them with the details and the invoice they refused to honor the pricing. I decided to drive a bit further from my Marietta home and went to the Alpharetta store. This store greeted us with a much different attitude and were both professional and accommodating. I received my bedroom set today and we cancelled our Casper mattress order and purchased a Tempurpedic from the Alpharetta store. They were superstars from the moment we stepped in the door and we will be visiting them again when rounding out our new home. Olga gets superstar status!
BUYER BEWARE!! I walked into the store to buy a table I was on the fence about it but thought it will be ok I can return it if I do not like it. Well lo and behold you cannot there are no signs posted anywhere! That says all signs are final. You sign it on your receipt in the fine print! I will never buy from Ashley again! They have horrible customer service. No one calls you back! I told the customer care call when they followed up right after delivery I do not want this table what do I do and she all but hung up on me. She stated I needed to go to the store. Well the store said we have a no return policy which you signed. I stated no one told me anything about this. Something like this should be posted in the store in bold as well as you should have to initial by this like any other company. The online stores will take returns and other Ashley stores take returns but just this one?!? In Alpharetta does not?? This is the last time I buy from Ashley
Olga was great! She let us take our time to look and figure out exactly what we wanted and she was there exactly when we needed her. Great experience!
Faith was extremely helpful in updating my original order. She was knowledgeable, professional and friendly!
Mitra Was amazing… She truly was so patient and made my experience the most beautiful. I truly look forward to spending time with my family. I never knew furniture was so important. She definitely needs her own store! This lady is important to this company Thank you
Mitra was very wonderful! She was very knowledgeable and patient. We definitely appreciate all of her and the rest of assistance!
If i could give 0 stars i would. I order a couch over the phone and paid online through the email they sent me on Monday 05/27/2024. My order was ready for pick up on Wed May 29th. I drove 2 hours on Saturday June 1st to the warehouse to pick up my couch without any form of notification that my order had been canceled cause the order number was not pulling up. I had to call the store to find out what happened. Come to find out my order was canceled on Friday at 1:00pm because over the phone order can not do pick up and that if i want to pick my order up i have to drive to a store and pay in person. I was not sent a email, text or call that my order had been canceled and no form of proof that the money was being refunded. I had to tell them to send me proof cause i was not taking their word that the money had been refunded. They said they would deliver the couch to my location on June 24th cause they only deliver to my area once a month. The problem is i just moved into a brand new house with no couch. I am so mad that i wasted my time, gas money and energy on this Company. When i spoke to the sale associate that took my order and when i called to find out what happened to my order she replied oh i was about to call you and ask why you canceled your order only to find out that i didnt canceled it, corporate did and failed to notify me. I am now having to drive 2 hours back home stuck in horrible Atlanta traffic with no couch. Oh and also to add when my husband called Ashley's customer care the women he spoke to was very rude and could not answer simple questions he was asking. My house has all Ashley's furniture products in it but i will no longer be purchasing from this company ever again and i will be sure to let everyone know what they have done. Ashley Furniture do better at training you employees to know all rules and regulations so this doesn't happen to anyone else.
Amazing customer service!! Brian Williams was the best at the Atlanta location, highly recommend him. He helped us with a 9-seater performance fabric sectional sofa, and was so patient and kind. Definitely recommend Ashley for the best in customer service, quality, and pricing!
I came into Ashley looking for some furniture for my new apartment. Mitra was so incredibly helpful with everything I needed and helped me find the perfect bedroom set and mattress for such a great price. I highly recommend her to anyone looking for wonderful customer service, she was absolutely phenomenal! 10/10 would recommend!
Faye provided us excellent service and made our shopping experience fun! Delivery was quick and efficient. Would highly recommend shopping with Faye!!
We are very happy with the services of associate Mitra. She helped us find beautiful sets for our living and bed room. Thank you Mitra 🙂
Thank you to Charlie at the Alpharetta North Point location for taking care of me and being so polite to my girls while multi-tasking with several customers. Looking forward to receiving my office couch
We were looking for outdoor furniture and they only had half a dozen choices in store that really were only two different styles. VERY limited selection and all were VERY firm.
Fay did a wonderful job helping me find exactly what I was looking for. She was knowledgeable and patient throughout the entire process. Thank you Fay for making my shopping experience a breeze!
I recently had an outstanding experience at Ashley’s Furniture, and I wanted to share how impressed I was with their service. From the moment I walked in, I was warmly greeted and made to feel right at home. The showroom was well-organized, with a wide variety of beautiful furniture pieces to choose from. A special shoutout goes to Mitra, the saleswoman who assisted me throughout my visit. Mitra was incredibly knowledgeable and attentive, taking the time to understand my needs and preferences. She provided valuable insights and suggestions without being pushy, which I greatly appreciated. Her professionalism and friendly demeanor made the entire shopping experience enjoyable and stress-free. Thanks to Mitra’s expert guidance, I found the perfect pieces for my home. The delivery process was smooth and timely, and the quality of the furniture exceeded my expectations. I highly recommend Ashley’s Furniture and Mitra for anyone looking for exceptional service and high-quality furnishings.
Great store, amazing selection. We will definitely be back for future purchases! The man who helped us was very friendly and informative!
Fay was super helpful, knowledgeable, and kind. She listened to us and showed us exactly what we were looking for. Wonderful buying experience, and we highly recommend!
Very beautiful showroom and an incredible sales person.....
Mitra was wonderful! We will be back soon to finish furnishing my new home!
No pressure sakes, great selection. Jose was very nice 👍
Your website is horrible and your team is not great with customer service.
Mitra also very helpful
Love the friendly staff, and the show room entrance is beautiful. There with a friend.
Love the furniture here!
Mitra is an amazing sales person , happy to buy
Mitra - very knowledgeable and customer satisfaction oriented
Mitra, the best salesperson in the store. I highly recommend working with her. She explained everything and made me buy our items on the spot.
Stephone is amazing to work with! He helped us find the perfect sofa for our space. We would highly recommend working with him!
Mitra was great and very patient. 💯 Recommended!!
This is my first experience with Ashley and I couldn’t be happier - the sale through delivery was flawless. We had done a lot of research beforehand on what we wanted - three loveseats, one having a console in the middle. When we walked in the door we were greeted by Larry Carter. He’s one of those guys you just instantly like because he listens to what you want and focuses on getting what you need versus trying to upsell you into something more expensive. He literally took us to the set we bought - no wandering around needed. 😀 After we purchased the furniture it was delivered with two weeks. We could have gotten it sooner but that’s what worked best for us. Ashley has a cool tracking tool so you have a window that is narrowed down as the truck makes its way to you. I also got a call 30 minutes before the delivery. Bobby and his crew showed up to deliver the furniture got right to work. They made sure they understood where the pieces were going, unboxed, assembled and made sure everything was operational. All the boxes and trash were picked up and taken back on the truck. As I stated at the beginning of the review - this was an excellent experience.
Mason was great! His customer service and attention to detail, as well as, his unique way of anticipating customer questions was reassuring. This played a major role in our decision not to return to previously visited furniture stores, and move forward with our purchase with Ashley Furniture. Mason was busy helping multiple customers, but he never forgot about us. His knowledge about the various brands and products proves that the customer needs is his top priority. We will definitely buy furniture from him in the future. Thank you!
Olga was awesome!! So helpful and friendly!! I would highly recommend than you ask for her! Thanks, Olga!
Jonah was excellent and super helpful. Very efficient.
Mitra was very helpful and we came back especially to this Ashley location for her to assist with our furniture shopping!
I had an extremely disappointing experience with this store and its representatives. Initially, the salesperson assured me of exceptional service upon placing my order, but when issues arose during and after delivery, they conveniently denied their promises. This is my experience - I ordered multiple items, including a 5 drawer chest and a 6-drawer dresser, and paid a hefty $199 for the premium delivery, expecting assembly for those 2 big items. I explicitly requested assembly, confirmed twice with both the salesperson and the store supervisor, yet on delivery day, the delivery personnel refused assembly, claiming it wasn't part of the order. Enraged, I contacted the store, which only led to a prolonged wait time of 3 days with no resolution. Subsequent attempts to follow up were met with indifference, exacerbating my frustration. This level of customer service is utterly unacceptable for a furniture retailer. I strongly advise seeking alternatives to this store for furniture needs.
Mitra was fantastic! So helpful and just a great person and friendly! Highly recommend!
Mitra was very helpful with my purchase. Great customer service!
Mason was amazingly helpful. If I need furniture in the future I will come back to Ashley and Mason.
Mason was an absolute pleasure to work!!!! He was awesome!
Mitra
We had a great experience while purchasing a sectional. Mitra the salesperson took great care of us and helped us with providing great discounts. I will recommend everyone to ask for her when they purchase at this store.
Mitra and Fey helped us make a great purchase
Shopping for furniture could be grueling but it always helps when you have great service. Olga was sweet, attentive and completed my order quickly. This is my second living room set with Ashley! Love the brand!
Mitra, Appreciate you taking care of me in the store! Good customer service, you keep doing the good work.
Mason was really helpful! Best customer service
My experience with Mason was fabulous, he went far and beyond and did an excellent job
Great and professional customer service
We were promptly greeted by Sherwood. He was very professional, very courteous and such a pleasure to shop with. He made our shopping experience a great one. No pressure by him and he checked on us as we worked our way thru the store until we made our final decision. IF you want great service and great furniture go to Ashley Furniture in Alpharetta and ask for Sherwood!!!!!
Great experience! Fay Olaiya was a pleasure to work with.
Mitra gave us excellent service!!!!! We will definitely be back!
MITRA S IS A GREAT PERSON AND HELPED US OUT TO FINED ARE DREAM SOFA THANK YOU MITRA 🙂
We definitely enjoyed our sales person and the experience there!!!
Are experienced at Ashley was the best. Are sales representative named Fay, was the best. She was supportive, kind and, nice. She gave us the best options to pick from and truly the best. Whenever you go to Ashely in Alpharetta always pick Faye, she truly the best.
I had a really great experience.. Mason was so helpful and polite.
I purchased $6,064 worth of merchandise from the Ashley store in Alpharetta. It was delivered to our house today. Everything was delivered without any problems. We just moved to the US and since I don't speak English, I went to the store to return the mattress protector they sold us because we didn't need it. The store manager said they couldn't accept the return. $190 worth of mattress protectors would have cost you nothing to take back. Not accepting these products that we have not even opened the package does not befit a brand of Ashley quality.
Awesome!
Well, we had a very wonderful experience while shopping for our bedroom set at Ashley furniture today! Our Sales lady Fay, was awesome, patient, knowledgeable and funny. She made it a very pleasant time. Thank you Fay, we will be back!!
Mitra she is a very good person. Very nice with us and she know how to deal with the customer.
Mitra was great. Her customer service was excellent.
Mitra was extremely helpful, we were very happy with her service.
Special thanks to Mitra for all of her help!
Olga was wonderful and helped me pick out my first couch
They third party their delivery so there is no accountability for what happens. We had a fairly large sum of money stolen by the delivery drivers. They were the only people who had been in the house since it was last seen. The extent of there investigation was “they said they didn’t do it, sorry” Scummy way to cut corners.
Mitra costumer service was great and help us with all our needs.
Miles and Fey were amazing and so helpful. They might the experience so enjoyable and we will definitely be back!
(Translated by Google) Very well attended, lots of cordiality and ve defir experience (Original) Muy bien atendidos mucha cordialidad y experiencia del ve defir
Special Thank You to Sales and Design Consultant Julia who went the extra mile to provide insight and support to select and purchase the perfect fit of furniture for our new home.
Just wanted to give a big thank you to Mitra who helped me and my fiancé find a bedroom set and mattress. She was polite and very helpful.
Walked in for a king size bed , was instantly greeted by Sherwood asked us what we were looking for and helped us right away through every step he showed me different mattresses , helped me get approved , everything he did went above my expectations was really nervous coming in thanks to Mr.sherwood I’m leaving with a new bed !!! Thank you
Mitra was very helpful in getting the product and better price . I definitely recommend The customers..
Delightful experience at Ashley which was further enhanced by Mason who assisted us in buying the sofa set. Would gladly recommend Ashley and Mason for future furniture shopping.
Mitra help us a lot , thanks.
Went to Ashley furniture today and Sherwood was the best! So helpful and knowledgeable. I was only walking in to get a couch and left with a fully furnished appartment for a great price!
Fae was awesome
Olga was very kind and professional and provided the required details
Fay was awesome!!!!
Mitra
Bee helped us out, nice guy. And nice 12 month 0% financing offered.
Bee was very helpful! Thanks so much!
Olga was very patient and helpful! Great experience.
Mitra was very helpful, patient, kind, and professional with me as I searched for a new loveseat. I can't wait to receive my new purchase!
I was extremely impressed with the quality of service I received at the Ashley Furniture. Mason Razavi was refreshingly professional and I am so grateful for his patience and understanding during my shopping experience.
Mitra was so amazing and helped us with everything we were looking for! So easy to work with and helped us get our purchase done quickly and with no problems.
Great experience , love Ashley Furniture. Wendy is a great sales representative she worked with us to help us understand the product she sold to us , we will definitely be back.
My husband and I had a headboard set delivered from this Ashely store on 2/22/24 - the delivery team of two men stole $400 cash from my bedside drawer emergency fund -this is kept in a small bag deep in a corner of my bedside table - under notebooks and books. A single dollar bill was left in its place. No one has access to my bedroom between my husband and I - besides these two men who set up my headboard. It is EXTREMELY unsettling to think they went through my drawers, stole my emergency cash, all while my husband was working in the room next to them. What an absolute disgrace to have employees like this who we are supposed to “trust” to come into our homes. The image of them going through my belongings and stealing from me makes me sick. Never ever trust anyone who works deliveries from here!
Would not recommend buying from Ashley and particularly this store!! Had a bitter experience with a recent purchase of a dining table set. The dining table got delivered with the server damaged. We rejected the server, a replacement for the same was scheduled for a later date. Soon we noticed that the dining table and a chair has issues which were brought to the notice of the stores within a couple days. Since the server had issues and so the dining table, we asked the stores if there is a chance for reselection of the dining table. The store manager mentioned that she will have to first raise a ticket and a technician will assess the issue. In addition to this, we learned from the stores (ONLY AFTER WE CALLED THEM ASKING THEM ABOUT THE STATUS OF SERVER DELIVERY) that the server replacement order was canceled, not sure why they did it!! So, we had to visit the store again to place an order for the server. Coming back to the technician visit, the Ashley technician showed up after a week and agreed that the dining table needs to be replaced!! At this point, we were already into the 3rd week since the initial payment was made for the dining set!! We again tried reaching out to Ashley store, customer service and on X, trying to explain the inconvenience we faced so far and also the multiple visits we had to make to the stores to speak to the manager, rebook the items that were canceled by Ashely in error, hoping that someone will understand our situation and will help us by extending the reselection option. However, Ashely doesn't seem to give any value to the inconvenience caused to the customer due to their own issue!! I am not going to buy fromm Ashley in future and will pass on this information to my friends and relatives!!
Nabi was an excellent sales clerk. I recommend him to everyone. Thank you so much Nabi.
Bee was very helpful and I’m very happy with the the sofa I purchased. Ask for he’s very friendly!
Olga was awesome and extremely helpful! We were shopping at multiple retailers for a sectional for our new home and visited Ashley in Alpharetta. Olga greeted us, answered initial questions, and then allowed us to browse with zero pressure. She was knowledgeable and very helpful. We had no expectations of actually making a purchase onsite but we found exactly what we wanted with Olga's help. Highly recommend this location - and ask for Olga!
Wonderful collection! We had a great experience with Olga!
Stephane is an excellent sales consultant!
My mother & I visited the Alpharetta location. Nabi was very attentive and helpful.
Fay was great. Good service and wonderful personality
Mitra was so helpful for us. Recommended
I had a wonderful time shopping here. The employees, especially Wendy were really understanding and helpful. Will definitely be coming back for the lovely furniture and customer service.
FAY was fantastic! Helped with all of my needs and was attentive to every small change I request. I highly recommend!
Charlie was terrific. Available when we needed her, but not pushy.
Olga was amazing and so helpful!! So thankful for her patience and her ability to make it such a seamless experience!!
Just purchased my living room set from Olga. She was a delight to work with, efficient and kind, was not pushy. I would return and buy from her again.
Mitra was super helpful in the entire process. She was very knowledgeable and went out of her way to make sure things were done properly and how I requested.
This is my first time getting an apartment and shopping for furniture can be very stressful, however right when I walked into the store Mitra was very welcoming. 🥰🥰 She is fantastic and helped me get furniture for my bed and living room that I really loved. She helped me get exactly what fit my needs. If you ever come here I recommend going to her 🥰👏 hands down the best.
Mason was great and will look for him again in the future.
Olga and Cheryl created an ultimate experience during my furniture shopping escapade. They were very helpful and attended to all of my needs. Thank you!
Nabi was incredibly kind and patient. He provided me with several options for payment. He worked with me diligently to help me purchase my new bedroom suite.
My son and I had a wonderful experience working with Ms. Charlie and Ms. Keisha getting my son a bedroom suit. They had awesome customer service and knowledge. We will definitely be back to the Alpharetta store!
If you are seeking beautiful furniture and exceptional customer service, you MUST shop at the Alpharetta, Georgia, location of Ashley Furniture! Sales Associate Fey is the absolute BEST and she works HARD to gain your business. Keisha was SO kind and knowledgeable, truly made us feel like family. I feel lucky to have had them navigate the entire selection process for us to be sure we were getting exactly what we wanted. The entire team stayed well past closing to ensure we didn’t feel rushed and that we were happy with all of our selections. Fey, Fey, Fey all day, day, day! Thank you Alpharetta Ashley Furniture!!
Olga was accommodating. Will come back again.
Mitra and Kisha helped us really very well to choose and finalise a deal…thank You very much!
Ms. Sherry and Stephone were amazing and great help made my experience r great
We had aa great experience with our salesman, Sherwood. He was not at all pushy, informative, and had a great personality! I would highly recommend asking for Sherwood!
Mitra is amazing. She helped my friend find the perfect dining room and living room set! She was very patient and kind throughout the process. Highly recommend!!
Mitra is a great sale and helps us to get a great bedroom room with discounts! We are very satisfied!
Fay is awesome! Knows her stuff!
Thank you Mason and thank you Frank for helping us with our second purchase from this store
Mitra very professional and kind, good attitude, great costumer service
Mitra. Was helpful!
Ashley store has got good variety of quality furniture, Ask for Olga.
Mitra gave us wonderful service when we went shopping for a sofa.
Olga did an amazing job helping us furnish our new home. She and Frank gave us a great deal!
Mason was nothing but helpful. I came into the store looking for both a mattress and bed frame. Left with a great purchase and way more knowledgeable about both! Thanks for all your help Ashley team!
Mitra made us very comfortable and she gave us sweet compliments. We love her service.
Nabi and Kiesha are ere lovely. Super patient and a joy to work with. Highly recommend!
One the best place to buy furniture and home goods. Plenty of options, good quality and ever lasting support from Ashely team. Recommended.
Julia was such a pleasure to work with! She found my family the PERFECT dining room set! She was knowledgeable and gave me a great price!
Today, we got opportunity to buy furniture in Ashley. Wendy was representative from Ashley and she was excellent in her Job. She provided us lot of details for mattress and Couch. We finally got what we want. She helped us throught. It was hastle free buy. If you are buying ashley furnniture in alpharetta then I would suggest go and ask for Wendy. She is really helpful.
Sherwood was so patient a thorough for my boyfriend and I’s first big purchase for our new home! He talked us through every single question we had and calmed our nerves about making a big purchase. I would not want to work with anyone else. He is honest and kind and I would recommend him to anyone looking to buy a piece for their home!
Olga was exceptional She listened to our needs and was so pleasant to work with
Nabi was knowledgeable and through. He took the time to respond to all our questions.
Olga was amazing while helping make our purchase today. Best customer service ever!
Excellent service with Mason. Walked out with an awesome couch
Mason is the best! Great customer service and person! He made my shopping experience very easy and enjoyable
Mason was very helpful and helped me find my new furniture at a great price.
We were very satisfied with our sale representative Mitra. She was very nice and helpful.
Mitra was very patient with us as we decided upon our purchase
Sherwood made me feel at ease. He gave me undivided attention and was very helpful as I was making purchases for my home. Ashley has a great selection to choose from and I was well pleased with the great customer service. If you want honest feedback or have questions about mattresses and furniture quality, go see Sherwood!
Mitra is great. Loved her demeanor and always smiling! next time will ask for mitra/frank.
Fay has been a wonderful help, extending the support in finding the necessary furniture and providing accurate information.
Very knowledgable and friendly
Sherwood was extremely helpful and very knowledgeable about the pieces in the store. He took the time to speak with us and made sure we were happy with our purchase. Wonderful customer service!
Mitra was great. Thank you
Nabi was outstanding to work with! Hands down the best buying experience I have ever had. Thank you Nabi!!
Mitra was very helpful Thanks for quality service
Mitra, is an amazing person. Honestly the best experience I have ever had when purchasing furniture, will definitely recommend Mitra to anyone looking to buy. Thank you Mitra!
Mitra was Amazing and super helpful!
Mitra was amazing and such wonderful help! We appreciate her expertise and feedback from the time we stepped in to the store. We will be back!
Mitra was very helpful today with the purchase of dining table. Thank you
I recently had an excellent experience at Ashley Furniture in Alpharetta. The standout feature for me was the outstanding customer service. Sales representative Olga went the extra mile, assisting us with moving furniture around the store and ensuring we found exactly what we needed. Managers Frankie and Brad were incredibly helpful in securing a great deal, and their honesty was refreshing. While I recommend checking for in-stock items for faster delivery, the overall positive experience at Ashley makes it a top choice for quality furniture and exceptional service...
Fay helped me find a great sofa! Thank you Fay!!!
Fay help me a lot. Great costumer service
Mason helped us select the PERFECT living room couch and decor! He was so patient with us, even though we had a toddler coming up on her nap time. I would recommend Mason’s services any day!
I'm really satisfied about this branch. Mason did great !
My husband and I were looking for furniture to furnish our new home. We were assisted by Wendy who was amazing!! She was patient and helpful throughout our browsing and buying process. We took our time to look around and did not feel rushed at all. Wendy made sure to check in with us in regular intervals to see if we had questions throughout. She provided helpful insight and a very warm and friendly demeanor. Will definitely return to shop with her guidance again!!
Excellent selection at the Alpharetta location, we were impressed by the options and the prices, which are very reasonable compared to other big box retailers. We really enjoyed browsing the store and Wendy was an excellent sales associate who gave us a good service and great recommendations and discounts. Would recommend this 10/10 to anyone wanting to get furniture for their new home!
Mason has helped me for the second time here at Ashley’s and was a pleasure once again definitely recommend !
We really loved our sofa set and also dining table from Ashly. Manisha really help us lot, very informative and also worked with us and her manager to give us good deal and package. Delivery was good but only giving 4 start because of couple of dining table's chairs are wobbling. and we informed Ashly for this issue and someone from the store will come and look those chairs soon as a follow up visit. I recommending to visit this store because it has very good variety of items with good quality so far. And Can't forget to meet Manisha for getting good customer service.
MITRA!!!!!! She was absolutely amazing and super sweet. I had a great experience and walked always with brand new furniture that I feel happy about. Ask for Mitra if you ever stop into Ashley Furniture!
There should be a provision to give negative stars. Fraud company. Not able to resolve my credit issue from last two years and now sending the letters. Right from the COO to customer care and store is known to this case, but without any resolution. Do not buy furniture from Ashley Furniture Store.
Nabi was awesome!
Mason was so helpful with my grandparents and me!
We received amazing attention from Sherwood Green, he was very polite and solved all of our questions. The Ashley located in north point had what we were looking for (living room and dining room). I recommend 100% this branch.
We had such a great experience shopping today at the store, Olga was very helpful and made all the process easy.
Mitra was such a blessing to work with and extremely helpful. She went above and beyond to ensure I was getting exactly the bed and nightstands I was thinking of…
Mitra was very helpful
Great place to find exactly what you are looking for! The staff is incredibly helpful and will go out of their way to find the perfect “fit” for your home!!! -A special thanks to Terrell Brown & Michael Castillo!!! You guys are the BEST!!! We will be back soon! 😊
Never trust what they promise, they offered me a payment plan if I made a 30% down payment, but in the following two months they charged me the full rest, in two months I paid the rest. The first time I called the store they told me that everything was correct with the credit, then I spoke again and they never answered me.
Very helpful and every person was kind
Olga is the best! Sooo very friendly and patient. Asia is very nice too! Thanks Ashley for a wonderful experience!!
We could not shop no matter how many times I told the sales person that I wanted space to look. She kept following us around. We managed to find what we want and are making our purchase at a different location.
Mitra was the best sales person I ever meet I furniture stores.
Sherwood was incredibly helpful without being overbearing. He was knowledgeable, took time to present various options, and made the purchasing process enjoyable.
Navi was incredibly helpful!
Nabi great job!
(Translated by Google) I didn't buy anything but I received good service from Mitra and I saw many beautiful things. It's worth visiting. (Original) Nao comprei nada mais fui bem atendido pela funcionaria Mitra e vi muitas coisas bonitas. Vale a pena visitar.
Julia did a great job! Ask for her at the front and she’ll take awesome care of you!!!
Good help.
Great Collections, Amazing staffs like Mason to help you decide around bringing your dream living come true.
Thank you Fay!
Mr. Sherwood was simply amazing. He was patient and personable. Gave us space when needed but checked up on us and answered all of my many questions. HIGHLY recommend this location. And ask for Mr. Sherwood!
Fay was super helpful and knowledgeable. Very sweet with our son who wanted to wander around the entire showroom. She also gave us ideas on what to add to the room we are updating.
Picked up a couch today! Thank you to Olga for being fantastic help! She will be our go to when we come back :)
Ramanda at customer service was very knowledgeable and efficient shout out to it!
Julia Unruh was my salesperson she was great and knowledgeable please ask for her at the front
Mitra help to us make good furniture
Sherwood was really cool. Very helpful
Mitra helped us to find the right choices for our shopping and made the whole experience with Ashley smooth. I would recommend the place
WORST EXPERIENCE EVER! AVOID ASHLEY AT ALL COSTS!!! ZERO STAR REVIEW!!! After dealing with a month long delivery date with false promises of earlier (~ 1 week) delivery, my ‘partial shipment’ finally arrived today.. only to find the key piece was damaged!! I ordered over $5,500 in furniture for three rooms in my home.. donation truck came and I was without any furniture for a week while Ashley worked to ‘expedite’ delivery to get somewhere even ’close’ to my salesperson’s (Wendy’s) promised delivery date. Now that the partial delivery came in today two weeks after I paid in full, luckily I am no longer having to sit on the floor in my living room.. but my desk was damaged in delivery. I have no workspace, and there was no mention of when the replacement might come in. Calling the store was useless, they blamed the damage on the warehouse. AVOID THIS LOCATION AND THE ASHLEY COMPANY AT ALL COSTS!!! Classic bait & switch only to make a major sale.. they do NOT care about their customers, and Frankie, the store manager, should be fired immediately!!!
Maria Aguilar helped us find a bedroom set and mattress with lot of patients from all of our endless questions, she was really really great 👍, thank you 😊
Cherie was awesome and worked with me to find exactly what I needed! I will be back
Mitra was wonderful to work with her She was professional and helpful God Bless her
Had a great dealing with Mitra! She was very sweet and easy to deal with. Told us about promos. Highly recommend this store… but she’s the best salesperson I’ve met here by far!
When to Ashley furniture and the people there are very nice specially Maria and George.
Joshua is the man. Return customer and used him each time. Hooked us up many times.
If I could give zero stars I would!! FALSE PROMISES OF DELIVERY DATES HAVE LITERALLY RUINED MY JANUARY!! Wendy from the Ashley store on Northpoint Parkway claimed furniture I bought & paid for on December 26th would be delivered by Jan 2nd. On the 2nd I called to check on it and now find the soonest my furniture can be delivered is Jan 17th!!! The donation truck came already to haul my old furniture away, and now I am literally sitting on the floor in my living room for the past 2 days expecting furniture that will never come.. I have no place to work without my home office desk.. I will be suffering like this until the 17th according to Asia from Ashley furniture. BEWARE OF FALSE PROMISES OF DELIVERY DATES THAT NEVER COME!! This place is ridiculous.. Argh.. NEVER BUY ANYTHING FROM THIS PLACE!! SAVE YOURSELF!!
Had a great experience, they were very helpful!
Cherie was great and made the process super simple! In and out and seamless. Thank you!
Mitra was a great help
Fay was patient and wonderful! Great customer service and products!
Mitra was so wonderful. She helped us to choose the right furniture. She provided us excellent service. Very lucky we met her at Ashley.
Nabi provided great customer service when we were shopping for couches. He also went above and beyond to resolve an issue that I had on my previous purchase and extended warranty. He is the best and most professional!
Mitra was a great person to work with and was great at listening to my needs! Would go back again specifically for Mitra!
We worked with Mason for our dining room and bedroom furniture, he did AMAZING work helping us find exactly what we needed. We also worked with Frank and he was phenomenal as well. 12/10 recommend this location for Ashley Furniture!
If I could give more than 5 stars for my experience today, I certainly would. From the moment that I walked in today, Sherwood took the best care of me. I was looking for a particular type of artwork and Sherwood guided me to the exact right piece. He let me shop without pressure or push, and when I’d made choice he had me all taken care of quickly. I encourage you to ask for Sherwood by name anytime you choose to shop at Ashley.
Mitra did an amazing job and had a lot of patience!! She helped us design the perfect living room!
Mitra was absolutely wonderful! She was so patient and kind while I was trying to make a decision.
Great store and Olga was amazing. She helped me with all the questions and made me take right decisions with purchase. Highly recommended for any purchase for your home
Nabi was great!
Fay was amazing and helpful. She made our shopping experience a great one.
Thank you Mitra for helping us getting the right sofa.
Faye was amazing!!! Couldn’t have made this decision without her! ❤️❤️
Mitra my salesperson was very helpful and nice
Mason was excellent at assisting me with choosing and solidifying furniture for my bedroom and living room. Mason was very knowledgeable and helpful. Thank you.
We enjoyed looking at different options for accent chairs. Sherwood was very helpful in the selection and order process!
Mason was incredible salesman, super informative and helpful. We will definitely shop here again because of him
A gentleman named Ralph helped me so much. He was knowledgeable and not pushy. I found my bedroom set and mattress!!!
Awesome buying experience with Olga! Knowledgeable, experienced and great staff.
Julia helped me a lot!!
Mitra was great to work with and help us tremendously. Will definitely use her again.
Had a great experience with Charlie today at the Alpharetta store. I actually just called for an inquiry, and she took care of me from beginning to end. She was in constant communication and even set me up to purchase via a link so I didn’t have to come in. I will definitely purchase from Ashley again and will go directly to Charlie !
Mitra took care of me from the first time I walked in and did a fantastic job helping me choose the right living room and bed room set that I wanted. I made a total of three separate trips and she put up with my indecisiveness 😬. Can’t wait to have everything delivered.
Furniture delivered & assembled on the day promised.
Olga is such an amazing spirit and sales representative. She is so knowledgeable and extremely helpful. She was so patient with me and my fiance as we picked out furniture for our home. I will definitely continue to work with her in our future purchases.
From the moment we walked in Sherwood took great care of us and helped us find what we wanted. Sherwood is super familiar with the selling floor and showed us several options that would suit our needs. When we decided to make a purchase, he was efficient and accurate with the checkout and scheduling delivery. Well done!
Excellent service from Flo & Charlie, made it an easy, smooth transaction.
Mitra was great! Very helpful. Had a great experience
Thank you Fay. It was a great experience.
Mitra was amazing and helped me find my perfect couch
Faye was outstanding and helped us choose from many choices to find exactly what we wanted
Olga was awesome, loves to help people and make sure we were finding what we wanted. Answered all of our questions and found answers when we didn’t have them.
Mitra yes i was happy and i buy some thing form Her she is so cool and good Thank youu soo much ☺️
Very amazing and desirable service and great help.
Fay was fantastic. Ask for her.
I walked into the store knowing what I wanted, and the young man behind the front desk told me that although he didn’t have it at the store, he was familiar with the item and could order it. The wall clock arrived the very next day! It works perfectly and looks fantastic. Great customer service and product!
Mitra helped me and she was very friendly and helpful! Recommended!!!!
Great store overall, in my experience the delivery time of the items we got was just too late but good prices for the quality and materials they offer.
Worst experience EVER buying furniture. The sales rep was good but once I walked out of the store after spending thousands of dollars it all went downhill. I was told everything was in stock and had a delivery date set-up. A few days before, I was told that a few pieces were not in stock which I was fine with. I was given another delivery date with the rest of the pieces so I took off from work again. I received the delivery email showing all my pieces and confirmed the delivery date. Delivery date came, driver showed up and only had 1 out of the 4 remaining pieces. I immediately called and was told there was a “financial hold” on my order so I called the store to find out what that meant because our order was paid in full prior to us leaving the store. Our course I got the run around and was told they sent an email to have the rest of the furniture delivered in 2-3 days. I called the corporate number which is a joke in itself and spoke to someone in the resolution department who only asked if I read my terms and conditions prior to signing my purchase agreement and stated they have the right at any time to change my delivery date. Not only was this lady rude but 100% didn’t care to try to make anything right. She was extremely nasty with me on the phone. At this point, I just cancelled the rest of my order and will be happy to spend my money in another furniture store that cares about their customers.
I just want to give a shoutout to the BEST sales rep at the Ashley North Point location! She has worked with my father and I off and on to furnish our entire house. And it has been nothing short of the best experience I've had at a furniture store! She has been thorough and patient through this ENTIRE process. Through the purchasing, getting approved, AND the delivery. Even did follow ups. If you are looking to purchase some furniture! Go ahead and ask for Charlie! Such an amazing person!
Jonah was a great help, knew his products, very personable, we would look for him again!!😊 Go Bucs!!!👍😳
Excellent service from Fay and very professional
Mitra was wonderful and very helpful
I was greeted at the door by a lovely young lady named Olga and she understood my specific requirements. We had the love seat I was looking for picked out within about 10 minutes
I had the pleasure of working with Sherwood and he was exceptional! He took his time and listed to my desires. He walked the store with me and showed me all the pieces within my parameters. He was very professional and personable.
My previous experiences have been fantastic not today’s delivery was with a defect on stability for the product I ordered. I asked to take it back so I can get a proper replacement
Very good service Denaya. 👍🏽
Jonah was very competent. Helped me with what I wanted.
Olga was a big help with keeping us organized and helping us with the best deals possible. She knew all the options and was very efficient! Thank you Olga!
Very quick and great experience with Mason!
The worst place. Damaged furniture, irresponsible salesperson, no return policy, delivery dates rescheduled 4 times, and wait time for service is at least 2 weeks. Best of all, you will be treated like a thief when you say your furniture is damaged or you want replacement.
Nabi is the absolute best! Please ask for him because he will deliver the best service, with no pressure whatsoever and do everything he can to help you. I've been a repeat customer for years now and he's always a pleasure to work with. The store manager Frank is great to work with as well and went above and beyond to help us. Thank you!
Manisha is the best seller ever she helped me a lot. Highly recommend 👍😊
My salesperson was Faye.. she was amazing salesperson & assisted me with all my concerns.. so good to have her help me with my purchase!! Great customer service So sorry but my dinette was delivered & all pieces weren’t included! Plus contacting customer service is sooo difficult! The table has cuts in it .. I reached out to salesperson & she never got back to me.. horrible experience
Fay was fantastic and very helpful!
Please ask for Olga when shopping at Ashley. She made our entire process so easy. She is so sweet and so helpful. Both my husband and I passed a closer Ashley location just so we could get Olga to help us!
Olga did amazing helping me to get my amazing sofa 🛋 ❤️.
Fay, Thank you for you time to finalise my purchase. How awesome you are to guide us towards our purchase and making it smooth to decide and go for it.
Had an unpleasant experience at the store, went in to look at some furniture, the store was not crowded at that time and there were a few sales reps. When we approached with a query, we were told to walk around and reach out to someone if we liked something. We narrowed down on an item and when approached one who was free. We were asked who was helping us and when we said none, the answers were very vague and the rep disappeared telling he will be back in a moment to help, only to find after a long wait that he was over the phone and had no intention to return back to help.. We were taken aback with all this and came out without waiting any further. We got a similar feedback from a few others and it does seem concerning, hence leaving a feedback out here. Very disappointed.
Our experience at Ashley with the help of Mason was great! He was very helpful and explained in detail. Thank you, Mason!
Great experience! Worked with me to find the right item - Ask for Fay.
Quick friendly and informative sales process. The knowledgeable salesman pointed out all options and thoroughly explained all options and available discounts
Fay was amazing! I knew what I wanted and she went above and beyond to make sure I got just that. Honorable mention to her manager Brad who helped along the way. 10/10
The worst store ever!! Never shop from any Ashley store. I bought a dining table from the store 1 month back when they told me "yes its in stock!". Well its been over a month now and no delivery. 6 delivery dates have been postponed and absolutely zero customer support. Every time I call they say its going to come to the warehouse and will be delivered. All lies! Its been a freaking month!! Its thanks giving and I don't have a dining table thanks to Ashley! Wish there was a way to give -ve stars!!
Olga is very helpful, friendly and she has lot of patience to listen our concerns.
Nabi was so helpful, listened to us and took the extra time to find exactly what we were looking for. Nabi went above and beyond and if we could, we would give him more than 5 stars.
We had a great experience. Jonah among others help us have a great deal. Of course, I would recommend to do your homework on what you looking for. This way they can help you better. And finally buy what you need.
Olga was great! Come shop with her for all your furniture needs. Great Customer Service! Very friendly.
Thanks Fay. You were really helpful in explaining the details of bedroom sets and thanks to be being very patient.
Olga was great. Best customer service, came in to look at a bed-set that I seen online and she greeted me and I ended up making a purchase. Ask for her if you’re shopping here.
Had a great time getting some furniture for my dad. Charlie really was great to work with and we found good stuff in the price range we wanted to use.
Wendy was very helpful! I will be back again!
Sherwood and the rest of the staff were very helpful without being pushy.
We had an excellent experience with Mason. Very professional and helpful.
Thank you soooooooo much to Olga and them team! She seen that my heart was set on a living room set and she didn’t let me leave with out it ! She helped me get to my desired price naturally and she didn’t let me down literally!!!!! I am very appreciative of her service. Although she’s soft spoken she definitely has the right amount of aggression to make it happen ! She handled everything like a boss ! Thank you !!!!!
Dont even get close to this store! They sent me stinky, defective item, I paid for full price, I called them same day, they kept sayimg oh we will figure this out, its been a month! Now they say oh we can replace it but no refund?!?! Refunds are my RIGHTS! writing on my receipt call in 72 hours… I callef in 24 hours they refused the pay my money back and they sent me HORRIBLE $3000 couch, very very bad and disappointing customer service. Dont buy anything from them, I already opened a case to the better business bureau and I wont let this go just like this. I will also share this in facebook, instagram and linkedin because whats happening right now is not following their own terms and conditions, keeping my money and sending filthy stuff. So so bad.
Never believe them. They take orders and keep postponing their delivery for months. I have placed an order for Dining set. it’s been a month and 5 delivery dates passed, I am yet to receive the product. They have one of worst service I have ever seen.
Fay is awesome. Her boss, Brad Pitts, is awesome too. We will come back later. :)
Fay was amazing!!! Best customer service. Was very attentive in what I wanted.
Fay did a great job… You should definitely go to her for any mattresses recommendations
Good service
This is the second time we were being helped with furniture by the sales person Ms Fay on the floor @ the Alpharetta location. Her enthusiasm to go extra mile to help & patience especially when we were taking so long to even decide what we wanted is appreciated . You can see she is not pushy. Undoubtedly very positive ,hardworking and lovely person to do business with. Recommend to ask for her for a pleasant experience.
Wendy was great! Didn’t pressure us but was always right there when we had questions. Definitely looking out for her again for future purchases.
Sherwood is great! We’ve bought several pieces of furniture from Ashley in the past, and Sherwood was the best Salesperson thus far. He was attentive to our needs and made sure that we had a pleasant experience. Thank you!
I just moved to the area and stopped in to look at some furniture. I met a young lady name Charlie who helped me she was very knowledgeable and helped me figure out what I’am coming back to purchase
Mason was wonderful to work with !
Mason was so attentive and knowledgeable. His attention to detail was a breath of fresh air. I will be back just because of his wonderful service!
Great experience! The associate, Julie, was very helpful with my purchase and explained everything to me.
Sherwood worked with us and he was extremely helpful. He’s patient and got our precise requirements met. No hard sell.
Was in store with Mason. An amazing and smooth experience. Definitely would refer his work.
Olga was very helpful and willing to find out what I needed! She was nice and made sure I was taken care of. If she didn’t know the answer she knew exactly where to find it!
This is my 1st time buying furniture from Ashley and Charlie helped me to find all the right choices I needed for my living room, she helped me choose the recliners and she has great knowledge about them. She patiently waited till I made my choices and assisted in billing breakdowns and financing, Charlie walked extra mile with me to load all the clearance items in my car. Please ask for Charlie if you are at Alpharetta Ashley <3
Mason was be amazing and knowledgeable and very helpful
I had to come into the store because I was having issues with an online purchase, and I'm really glad I did! Manisha helped me out and she was great! I got a table I wanted and was in and out quickly. Great service!
Easy and quick - great options and everyone was very helpful!
Wendy and her boss were so helpful and welcoming i truly recommend this store to find right product
Charlie was FANTASTIC and was so helpful! We found exactly what we were looking for in record time. Thank you!!!
Fay wad FABULOUS and made buying a new bedroom set painless. She just made my day!
We recently purchased from Ashley’s and Mason was really good .
Mason was a great people Very helpful
Fay has a fantastic! Very knowledgeable!
Larry was so friendly and helpful!! He was very knowledgeable of all of the couches, and he made our first purchase a great one!
Thank you for all your help today, Fay and Jonah !! Definitely an asset to the company. Keep it up :)
Very good experience with Sherwood the sales rep. Very professional, knew the products and systems. Very helpful throughout the entire sales process. I hope the delivery goes as smoothly.
Mason was perfect! His professionalism and attention to detail through the process made it easy. Great experience overall with the team and manager. Would recommend all the time.
My family and I were looking into a new dining room set and we were assisted by Sherwood. He showed us the ropes and put us into a new dining table!
I had a great experience at the Ashley store in Alpharetta today. The store had a wide selection of furniture and decor. The staff was friendly and helpful, but the best part was the sales rep, Stephone. He went above and beyond to help me find the perfect mattress and went the extra mile to assist with my dining set purchase. He was patient, knowledgeable, and professional. I am very happy with my purchase, and I would highly recommend asking for Stephone to anyone visiting the Ashley furniture store in Alpharetta.
Found exactly what I needed! Highly recommend. When you go ask for Fay.
Mason was great!
Fay was great! Made the purchase smooth!
Thank you Sherwood for helping us find a great new family couch!
What an amazing shopping experience with Alex Bogat! He made this living room transformation easy & fast! Go see him! You can thank me later! :-)
Fay was amazing! She helped us get everything we needed and more in one stop! She’s the best!
My husband and I visited on Sunday, October 22nd and purchased new mattresses with one adjustable base, pillows, sheets and covers. Sherwood was ours sales professional and he was amazing. He was very helpful, friendly, funny and very knowledgeable about the products. Highly recommend.
Mason was extremely helpful in getting me accent chair .
My family had a good experience shopping at at Ashley with Mr. Larry.
Olga was soooo great, best service ever!
Mason is very experienced and detail oriented. He is the best to deal with to have a good experience.
Great place to shop. Fay was patience and took the time answer all our questions. Great customer service.
Mason is the man!!! His manager cut an amazing deal too! ☺️
Great service and products. We worked with Fay and she was great. Highly recommend
Olga was very helpful!
Sherwin was excellent. Very easy to work with
Olga was fantastic in helping us with a new bedroom set for our son. And Brad, her boss, was the coolest. Thank you!!!
Olga at North Point was amazing. She was friendly and knowledgeable. She gave me the best discount I could have.
Great options and shopping experience
Had a great experience! Nabi has been super helpful! He went above and beyond. Will definitely be returning.
Fay was extremely patient during our shopping process! She was very informative and really helped us when weighing out all our options! She was amazing to work with! Wanted to follow up the delivery process has been a little frustrating but the company has been communicative.
Mason is the best salesperson,, with extreme patience,, we highly recommend him to anyone looking for furniture and mattress at Ashley Alpharetta Ga.
Friendly Knowlegable Service!
Julia and frank were excellent in assisting us
Wendy was phenomenal during my visit. Thanks so much for the help!
Very nice, knowledgeable and personable staff. No one breathing over your neck like some other places. A big shout out to Larry who has been assisting with our selection and purchases. He’s been wonderful and our reason to keep coming back to work specifically with him.
I ordered my furniture from this store 2 weeks ago. I got the furniture but they did not deliver the mattress. Despite my efforts of talking to customer service and to the salesman, I still have not received my mattress which I already paid for. I will never purchase anything from Ashley again. It is not worth the hassle.
Fay helped us with every question and gave us great insights and gave us the best prices. She took great care of us and left us smiling, ask for her when you come!
Nabi was great. Very helpful in purchasing a bedroom set and kitchen table. Would recommend.
Mason provided excellent customer service!
Nabi was patient and walked me through the showroom and gave me several options to choose from without being pushy. He was amazing!
I got excellent service from Sherwood at the Ashley Store in Alpharetta, GA. He was very patient and thorough, and assisted me with finding the perfect furniture for my apartment. When you go to this Ashley store be sure to ask for Sherwood. He's awesome and you will definitely be happy with his service! I was also happy with the service I received from Brad the store manager. He really helped with finalizing my purchase and he has an awesome personality! I was very pleased with my visit to Ashley Furniture in Alpharetta!
Nabi was curious and very helpful. Nabi helped us found the perfect living room set.
Nabi was great and super helpful. We’re excited about our new living room.
Olga was awesome!! Just enough saleswoman without the pushy!!
Larry was great to work with.
Sherwood and the management team had us in and out with exactly what we came in for in less than 30 minutes. No pushing, and all smiles. Thanks!
Larry helped us pick out everything needed for a whole house and made the experience very enjoyable and easy. Highly recommend working with him for any home good needs
Charlie did a great job of listening to my parents and helping them get what they needed in a mattress without the hard sell and pressure. She was also quick to help with the technology so that they could minimize their need to come back to the store. Thank you Charlie!
Jonah and Frank are the best in town for product knowledge!! Excellent customer service!!!
Nabi was awesome! Fast, professional, and helpful!
The delivery men were neat, respectful & professional, your office help should be fired, I'm still waiting for a credit from person in office by the name of Romanda, your phone system sucks
Great service.
Julia was very knowledgeable, patient and thorough.
Mason was fast and courteous. He helped us find our new guest room furniture.
Meet Brad, Manager and Nabi walks us through different items, it was very good experience with them, explained all the detail’s about the product, very happy to shop and looking forward in future too..
Nabi, the salesman was courteous, respectful and kind. Thank you!
Olga was so helpful and found us just what we needed! Great service
I always visit Sherwood whenever I am in the market to buy furniture. I always shop at Ashley’s furniture because of Sherwood! He is personable and knowledgeable about the furniture and sales. I really enjoy that he enjoys what he does. I highly recommend him!!
Fay was the absolute BEST sales associate anyone could ask for!! Ask for Fay if you have any questions, she will make you feel happy inside and happy about your purchase!
Mason is awesome! We had a great experience. Shout out to manager, Brad as well. We will always come here for our furniture needs.
Our sales person Faye mcclaurin at the Lithonia location was very helpful and knowledgeable about the furniture we was looking to purchase.
We went there to purchase an adjustable bed and a recliner for my father in law. We were greeted by Stephone Clemons and our visit was made so easy, we told him what we were looking for and directed us to exactly what we needed. Stephone was very personable and pleasant to talk with about our purchases. We will be going back to purchase a mattress for ourselves and will ask for him on our next visit, he definitely is an asset to Ashley Furniture!!
Mason was the best ! Attended to all my needs and more ! Would 100% shop here again with his assistance !
Great experience. Mason was very helpful.
Had a wonderful experience today purchasing a new mattress from Nabi. He was friendly, knowledgeable and professional.
Nabi, is absolutely an amazing salesperson at Ashley’s near North Point Mall. My wife and I purchased a Tempur Pedic mattress set from Nabi. He was very professional, and knowledgeable. I recommend anyone that’s in the market for a bed and quality sleep to go see Nabi at Ashley’s.
I’m very happy with my purchase experience ashley furniture Northpoint Fay is awesome very helping and professional and manger brad want extra mile to resolve my problem both are very nice and professional
We placed order for bedroom and patio furniture more than 2 months ago. Wendy the sales rep was very nice and helpful there but delivery, installation and quality of the parts changed our mind about this store and Ashley at this location. At first initial schedule were delayed. We decide to cancel it but they offered store credit to keep the orders. At delivery, the team missed some of the screws and part we received was ripped and look like used one. We have reported the issues, send pictures and opened ticket. Service team visited again and put a new order for replacements but since then we are following the case by visiting store and calling and still parts not sent yet. Hopefully they see this review and fix the issue ASAP! To Ashley: Plz don’t reply back by saying contact us to fix it, you can check with sales rep and store sales mgr(Frank) and all records are available on the account.
The female associate was very rude, unwelcoming, and very unprofessional. I didn't get her name, but she looked to be of Asian descent. I gave three stars because the guy who helped us was very kind and knowledgeable.
I had an excellent experience coming in the store. Mason helped me out a ton with a living room set and looking at mattresses for a great upgrade to my new place. I’ll definitely be back.
Great experience at this location. Mason is awesome! He hooked me up with an amazing mattress!!
We had the absolute best experience all around at this Ashley! Yuka was very welcoming and helpful from the moment we walked in to the moment we left. She never made us feel pressured and was very knowledgeable about all the mattresses we were looking at. She went above and beyond to help us get exactly what we needed and we will definitely be back for anything we need in the future!
I met Nabi sales agent from Ashley Alpharetta, he is so helpful and stayed until 10:30 pm to complete our order . He explained about all the products and insurance . I would definitely recommend him and Ashley for furniture
Mason was very helpful and got my order completed quickly.
Nabi did such an amazing job helping me find the right furniture. His professionalism and friendliness towards us was beyond expected. He went above and beyond for us. Thank you for your great service! I’ll come back for my other furniture! Thank you Nabi!
If you come to Ashley Furniture, ask for Nabi. He helps us from beginning to end. Extremely professional and respectful.
Mason helped me out in such great capacity that left me very impressed with his professional skill in furniture in general. He truly is a trusted advisor that you should ask for when shopping furniture at Ashley.
Jawon , was very helpful and amazing. I would highly recommend working with him for all of your Ashley furniture needs. Thank you Jawon!
Sherwood was great help for us to find our bedroom set. Being respectful of our times to decide, he was always giving us good tips. Definitely will ask for him again!
Mason was very helpful with our purchase of a bedroom suite.
Olga is a wonderful store assistant. She helped us buy bed ,TV stand and coffee table with lots of patience n love . Thanks alot Olga ur the best!
Yoka was my associate and she was great! Didn’t push for any items that we did not want and was very helpful and kind.
My fiancee came in for a bedroom suite she was pressured and led to the most expensive items now they will not accept her bed back after 3 days. Navi was the salesperson my fiancee does not understand English very well
Nabi at this location is fantastic! He helped me purchase two writing desks today. He was professional, not pushy, and gave me his honest feedback. He also did something extra for me for my purchase. I am very excited to have my desks delivered and will continue shopping at this location based on the quality customer service I received today!
Nabi was so helpful and didn’t rush us. He was kind and answered all our questions. Would definitely come back to this location and have him help us pick out more furniture for our new home. Thank you Nabi!
Excellent service from Nabi. Very supportive and helpful. Let us shop and was around to answer questions when needed.
Julia was great. Everything was handled quickly.
Came in the store today looking to view a sofa i saw online and Julia was so sweet and patient. She answered all my questions regarding sizing and different customizable options for my sectional. i love the fact that she wasn’t super pushy to make a purchase and took the time to really meet my needs. Thanks again can’t wait for couch to arrive !!
Nabi What's the most helpful associated any of the furniture stores I visited Completely transparent In furnishing, my first Apartment and easy as possible. We will be back to buy more when I continue to decide. What goes in my new apartment.
Fay was amazing! Great conversation and didn’t push sales on us to a point of annoyance. She was so patient while we kept switching around products until we landed on the right ones. We came in looking for a recliner and ended up leaving with six items. Definitely not all planned but bundling surely made sense! If you find yourself in this store, ask for Fay! You won’t regret it.
Mr. Nabi was very helpful and showed us different features of each sofa patiently and also gave us ample time and privacy to decide on the model we wanted. Will come back again if we need to buy any other furniture.
Larry at Ashley Home Furniture was fantastic! I came in to look for a new bed and mattress and he was very knowledgeable and helpful! He walked around with us and answered all of our questions. He knew the mattresses like the back of his hands! We are so happy with our purchase and our experience at Ashley Home Furniture in Alpharetta! We will definitely be back!
Decent furniture and very helpful sales staff
Great experience with Wendy as salesperson and Greg as store manager. Both were professional and friendly. Good selection of furniture. We bought a king bed, nightstands, and mattress. Thank you.
Yoka was great- very helpful and able to answer my questions. Process of buying was very easy.
Faye was a great help picking out a new chair for our 94 year old mom. Very pleasant to work with !! Thank you Faye
Fay was AWESOME!! Helped me find what I needed immediately and was very pleasant to work with.
Nabi is Such a nice person and we got a great service. Thank you so much Nabi.
Nabi is a nice person and he is so friendly to the customers and also having a lot of patience. I really like his service. Thank you Nabi once again.
Charlie was so nice and extremely helpful! It took me a while to figure out what furniture I wanted to buy, and she was so patient. I really appreciated all her help as well as the manager.
My girlfriend and I were looking to furnish our new apartment with a couch. There was a plethora of options to choose from and Julia assisted us with a sectional and table! The whole process was smooth and we felt proud of our purchase. We got our couch and it was such a beautiful item. Definitely recommend this place and our sales associate Julia. Everything was wonderful!
Yoka was awesome in our purchase today. Thank you so much. So friendly and helpful.
Nabi was amazing and he provided a great service and highly recomended. If you visit ashley in alpheretta please ask for nabi who answers all your questions with patience and help you with better deals . We are glad with the service.
Worked with Nabi. He addressedd all our questions with patience and gave us good deal. Definitly recommend him.
Mr. Nabi has done an excellent service, he did answered all questions and referred the best possible options to us. Good Job Mr. Nabi. Will see you soon
I had a great experience working with Charlie! She was really sweet and helpful and she made sure I got exactly what I wanted. It was a smooth process, and I will be working with her from now on with my future furniture purchases!
Andrew my sales rep was very patient with all of my decision making. I never felt rushed and he was always by my side to answer questions and provide quick info. Great visit. Looking forward to the delivery.
We purchased bar stools from this store. Salesperson Yoka was very helpful. Very knowledgeable and honest in her opinions. Most importantly, she was very patient while we took our time to decide on a model. Never pressured us into anything.
The worst purchasing experience I ever had was at this store! I bought a chair on 8/21/2023 from the Alpharetta store in GA, which was overpriced to start with, but I liked it, and it was comfortable enough. I was promised it would be delivered on 9/7, which I thought was too long a time. Added to that was the fact that they were charging me almost 100 dollars for delivery! That should have warned me off, but sadly, it didn't! No self-respecting store ever charges for delivery, certainly not for purchases over 50 dollars! A message was sent to me on 9/4 telling me that the chair would be delivered on 9/7 between 3:00-7:00 pm. I waited for it to arrive, and was tracking it the whole time. At 6:45 pm, I called the driver since I felt the chair was really running too late, and he informed me that I was not getting my chair that day because it wasn't at the warehouse! When I asked him why no one informed me, he said that someone at the store wasn't doing his job. I called the store, and they had no knowledge of any of this. The man who I talked to said he would get back to me, and the next day, he said that my chair was damaged, and it was the driver's fault for not letting them know (two different stories). I was very upset, and asked him how I could be compensated for my wasted time, and for the fact that I was planning a gathering at my house based on the fact that I thought my living room would be ready by 9/7. He said that they could offer me 50% off the delivery cost, which I thought was definitely not enough, and I told him so. He asked "corporate" and supposedly was told that this was the best they could do. I am extremely upset about this very poor customer service. I have never had such a horrible experience when purchasing anything, and I have lived in many different places around the world. I will definitely make sure that no one I know ever makes my mistake and purchases anything at this furniture store that has absolutely no respect for its customers.
I bought a tempur pedic bed today through Fay. She was very efficient and professional. Excellent customer service. I was in and out in no time. I highly recommend Fay. Great work!
Bought a few items at this store and had a good experience. Mason is a great sales person, very knowledgeable, patient and passionate. I bought a few furniture items and a mattress from this store. And everything came on time and in good condition. The store can improve on paperwork process and matching online prices (apparently the same item online might have an additional discount that store will match, but it is a cumbersome process) and it took long time to complete the sale both times I was there.
I like service from Mr. Nabi. He did service and answered all my questions and concerns Great job
We had a great experience today at Ashley! Our associate was Larry and he helped us find exactly what we were looking for. Overall, we are satisfied with our visit to this store!
Nabi was a delightful sales person to deal with. He went above and beyond to help me find what I wanted. Super polite and knowledgeable too. Thank you so much!
Amazing is all I can say. Always excellent service from Ms.Fay. Thanks Again Fay….see you next time….
My shopping experience at Ashley Furniture Store was exceptional. I was very overwhelmed at the many options but Jawon with his insight and knowledge made me VERY happy with my purchases. I am Very excited to see how all the pieces fit in my space. Thank you again Jawon!! You’re the BEST!
Olga was amazing and so helpful. Very professional and helped us get exactly what we wanted!
Julia was great at addressing our needs. There was a bit of miscommunication during pick-up with one of the other associates, but it was ultimately resolved. The person who helped us load the furniture was very kind and patient.
While I have more mixed feelings on Ashley the corporate entity, I have had nothing but pleasant experiences with the employees helping out at this store. Every time I am looking for new furniture they are eager to help me find what I need, and are very helpful with any questions I may have.
Olga was super helpful and kind
Fay was absolutely amazing. She made my furniture buying experience so easy. She was also very knowledgeable on helping me pick out the best mattress for my lifestyle and budget and didn’t just try to sell me the most expensive one.
Ms.Julia, selesperson was so knowledgeable, professional and helpful.
Mason was awesome.
Happy with the purchase Yoka was very helpful !!
Julia at the Ashley - North Point store was phenomenal! She worked diligently with her manager(s) to match a local competitor’s pricing and arranged for us to purchase all of our son’s furniture through Ashley vs. purchasing from 2 different vendors. She was kind and highly communicative. She kept us informed throughout the process. We are lifelong Ashley customers and will continue to recommend buyers to purchase from them!! Thanks again Julia.. we will be back!
My husband and I bought a couch from Ashley during their Labor Day sale and we worked with Sherwood Green. He did an excellent job walking us through our options and making the process as seamless as possible. Highly recommend
Mason is the greatest! We got everything we were looking for much faster than anyone could’ve!
mason is the best, he is super friendly and helpful! we love our new furniture!
Mason was great. Took excellent care of me, made me comfortable and answered all my questions. Customer for life.
Nabi did an excellent job at helping us find a Bed Set for us! he made sure we got the best deal along with informing us of everythi bc we needed to know. He is an extremely professional and efficient worker and we were extremely satisfied with our purchase.
It was a good experience with Ashley and Yoka did a great job and so helpful.
We stopped in Ashley Furniture store a few times and finally found a great sofa & bar stools for a wonderful price. Manisha was so helpful and friendly while assisting us with our purchase. She was very forthcoming with information in regards to the warranty, financing options, and without being pushy. We would be happy to work with her in the future. Thank you, Manisha.
Came to Ashley over Labor Day and was greeted by Nabi. He is amazing and very knowledgeable. Highly recommend his services.
Nabi did an outstanding job. He was patient and so knowledgeable. We appreciate the time he took to make sure we were happy with our purchase. You will not be disappointed in working with Nabi.
The nightstands arrived damaged, additionally they were painted with a black marker so that we would not notice the scratches. Very good service in the sale, but in the delivery disastrous and in very bad faith
Wendy was so nice and very helpful. Will definitely return to see her again if I need any other pieces :)
I picked Ashley out of 5 stores where I assessed furniture. Good options at reasonable prices. Julia shared perspective from her own furniture buying experience.
Mason is great. And he qualify me with the best service! I recommend to anybody! Great job!
I start with a greeting and the lady checked me out. I saw some clearance items I wanted to pay separately and she told me I had to wait until she checked someone else out about 20mins. I told her I couldn’t wait and the store manager checked my items out. I just opened a line of credit but don’t think I will return. I’m 25 yrs. In customer service and knew that wasn’t professional nor great customer service.
Fay is the best! She got us a great deal today.
Jawon had great customer service and worked hard so that we could get the best deal of the day on our new dining set. We are very appreciative of his time and effort.
Went in looking for a headboard and Yoka was wonderful. She knew what was in stock and provided us with the information we needed to make our purchase quickly. We’ll definitely be back!
We had a great experience with Mason on a mattress test!
Fay did an excellent job
Mason was great! Very fast and personable! Had a wonderful experience!
Amazing service be handled with very nice gentleman name Nabi ..he’s a good costumer service there and will be happy to coming back
Julia was awesome!! She was not pushy and found us the best deals for an entire apartment! Go see Julia in Alpharetta!
Thanks for your help Mason, we got what we were looking for & it was nice talking to you.
Had an awesome experience, Elvi was excellent and very knowledgeable and patient.
Fay was amazing!!!!
We had an amazing experience with Nabi! Thank you for your help!
I had a very nice experience with Mr Mason. He had helped to buy Sofa and Bedroom set. I will be visiting this store again. I recommend Mr. Mason to who ever is looking for furniture in the market.
Mason was great
Just bought furniture for my new office and Olga was so nice and accommodating. Highly recommended this store. Staff is so wonderful.
Fey was excellent and helped my family and I out with all of our needs! Highly recommend!
Fay is very helpful and it was really easy to make selections with her recommendations and honest guidance.
Thank you Mason for guiding us choosing best Couch
He is good and answered all the questions
Mason is great to work with. He answered all our answers and we got experience with the mattress.
Mason was very helpful and made it easy!
My wife and I,was looking to take advantage of the pre labor day sales, So when we enter the store we were greeted by a sales person, and that's what it , 1 never ask us could he help us , no one said nothing to us the store was empty, there had to be at least 6 sales people walking around , so we noticed a white customer looking, every salesperson ask them may we help u so about 15 min went by so as we were walking out , we ask one sales person why you didn't help us , we'll we are shopping for our summer home ,and we have a great budget for buying new furniture tell your sales manager that black people have money and credit, don't never judge a book by its cover
My sales rep Mr Sherwood Green was very helpful and knowledgeable. He’s definitely number 1
Fay was a great help, she gave us a precise time as to when my order for the bed i decided to purchase would arrive. She gave us her input along with her best intention to help us out as best as possible. Along with that, she helped us apply for a credit card for the store. She was there till the end and answered all our questions and reached all our necessities. She is definitely someone to find to help if you need any help when present at that store. Had a great experience.
Julia is easy peacey, no pressure, just help
Great selection...we were able to find exactly what we were looking for!
Nabi was a great help assisting us through our purchase. We got a love seat and a sofa and he made the experience smooth and easy. I definitely recommend seeing Nabi if you visit this location.
Thank you so much for your help today Fay for helping us choose the right mattress. We really appreciate your help. Your knowledge of mattresses is impressing. Thank you. We will be back!
I showed up in store today to get bar stools. They stated it would be over $70 to deliver them. I asked if I could pick them up anywhere for free as their delivery drivers have ruined previous furniture that I’ve ordered in the past (not easy to get damaged furniture replaced with this company), to which they replied that I could drive below Atlanta to get them for free from the warehouse. I pulled it up online to compare & I told them when I pull it up online there is an option for free shipping. The sales manager told me that it would charge me $40 shipping once I got to the end. That was a lie because I ended up ordering online and it truly was free shipping (it was cheaper online as well). I know it’s out of their control if they can’t waive delivery fees in store, but the one star is because I was lied to by the sales manager so that he could still make the sale.
Excellent experience. Wendy was very very helpful. Ask for her!
We were lucky enough to run into Fay when we walked in, and her service was excellent. She was also very pleasant and friendly. Would highly recommend
Thanks Fay! For guiding us buying a good product
Mason was so friendly, helpful, and professional!
Fay was very helpful. I will continue to shop ashley for my home furnishing needs
Julia helped us buy a TV console table and a set of coffee tables. She was knowledgeable, patient, and very helpful. She took her time answering all our questions. A valuable employee who needs to be retained for the long term. Thank you, Julia.
This is the 2nd time I have worked with Nabi. He has always been very helpful, friendly, professional and a really nice person.
Mason was awesome helping us today with our furniture putrxhases!
I want to update my review with the kind of worst experience I am having after the ordering. Ordering was smooth and great with Fay and store manager Brad providing me the assurance that they will take care of the everything for the delivery of order in time. Purchased a Bedroom set to be delivered on 12th Sep. With no prior communication, only partial delivery was done that date and was told the remaining order was back dated. After a couple of weeks, provided 3rd October as the delivery date for the remaining. And Surprise… even on that day another partial delivery was done and had to follow-up to get the full delivery by 5th Oct. Now the delivered Bed had a big chip out and a Bad dent. To have someone come and check they are saying a date of 28th Oct. When called their customer service to have the person come early and they gave a date as 13th Oct and when no comms happened, called them and they say that they don’t see a date of 13th Oct in their notes. @Ashley , Is this what is called a great customer service you advertise? I had the worst experience with Ashley first time and I thought it was one-off experience and went with them again and made this mistake a second time. Never again!!!
Julie was wonderful to work with. She made sure that we got our items as quickly as possible and at the best price points. I am very pleased with our decision to purchase from Ashley.
Mason is very knowledgeable and helpful. Great experience. Thanks,
Great service.
My shopping experience was pleasant and great at this store. Julia who was helping me find a couch was very courteous, helpful and knowledgeable. Showed me couple of collections within my budget. And when I finally made the selection she was even got my some discounts on the delivery and assembly of the couches. Thanks Julia!
Julia was excellent. I felt welcomed, got what I needed without going around in circles. Just a perfect shopper experience!
Fay was exceptional! Highly recommend both her and Ashey Furniture in Alpharetta.
Service was professional and friendly
My husband and I walked in looking for a double recliner and were greeted by Nabi who made us immediately feel at ease. He showed us to the specific recliner we needed and let us relax for a few minutes before checking in with us. He was prompt to help us find the best deals and products for us. His professionalism and knowledge are commendable. To finish our Ashley Homestore visit, we found ourselves by the Tempur-Pedic section. Nabi and Brad provided the information and the product spoke for itself. We walked away feeling so relaxed from the amazing mattresses and bases, and we’re very excited about our double recliner and our new pillows! We will be returning for the mattress and base! Thank you Nabi and Brad!
Thank you, Mason, for helping us purchase great chairs!
Elvi was super helpful and friendly and I’d recommend him to anyone
Manisha deserves 10 stars! She helped me carry chairs and benches to match up with a table and attempted to get her boss to help me out with the delivery fee. I'm going back for the bar set they have because of her. I didn't give 5 stars because of the inconvenient delivery fee that I simply do not need but it had nothing to do with Manisha. She is AWESOME!
Mason was great to work with! Bought a great mattress at a great price.
Mason was very helpful and knowledgeable!
Sherwood was awesome help!! They had a great selection!
Mason was friendly and helpful. He was very tentative to my needs. It was great working with him.
Mason was really kind and helpful
Worst experience ever. So unprofessional and don’t make timely delivery. When finally get a delivery scheduled for much later than original delivery date, half the order is missing!!! I want to add that the sales consultant, Stephone Clemons, said the max it would take is 2-3 weeks because we told him upfront we don’t want the furniture unless it can be delivered within the month. They just promise you anything to get you to buy but no where to be found to answer us. The store manager and whoever works at the store aren’t much better either, no one answers the phone calls. Not to mention taking off from work to stay home not once but twice!!! Our bed is still not delivered!
Mason was a really helpful and nice guy
Mason gave great service and was very friendly and knowledgeable!
Mason was very helpful and handled everything professionally.
Julia has been paramount in helping me move forward in my furniture purchasing process. She's been patient, kind, and caring. She made herself available to answer my questions and made suggestions based on me sharing what I was looking for. My furniture was delivered yesterday, and the delivery team was outstanding. Arrived on time, set things up quickly and addressed any issues I had immediately. This is my 2nd time shopping with Ashley and I'd recommend them to anyone.
Best and most reliable furniture store. Everyone is very nice and helpful. Larry is great
Larry was extremely knowledgeable and very welcoming. Couldn’t have made todays purchase go any better. Very excited to see our new furniture delivered in the next few days
Mr Mason was very knowledgeable & professional. He walked me through out the store & assisted me with my purchase. I left very satisfied. I’d recommend you to see him when ever you’re in Ashley furniture in Alpharetta.
We had the absolute honor of working with Stephone Clemons. He was professional, courteous, honest, and very knowledgeable. He took the guess work out of the purchase as well as the tension that typically accompanies big ticket purchases. We felt right at home working with him and feel blessed to have been able to work with him on our visit today. We will definitely be back to see him and Brad!
Mason was amazing he was knowledgeable and extremely helpful. Would love to work with him!
Nabi was AMAZING!!!!! My mom and I were at the store for at least 2 hours trying to make a decision and Nabi was so accommodating. He moved lamps around for us, helped us cancel ideas out, and dealt with a few tears. (LOL sorry Nabi). 5 STARS TO HIM!!!!!! If you ever visit this location, ask for Nabi! The store itself was also very nicely set up. Everything was very clean and the sales people were all very nice and welcoming!
"Words cannot fully express the frustration and disappointment I've experienced with Ashley's Furniture. After a devastating house fire that left my family and me without many of our belongings, we turned to Ashley's to help us rebuild and replace what was lost. Little did I know that this decision would lead to one of the most challenging and unsatisfactory experiences of my life. My wife and I invested over $10,000 in cash, hoping to find comfort and solace in our new furnishings. Unfortunately, our hopes were shattered as we faced a series of incomplete deliveries and damaged goods. The trauma of the fire was compounded by the repeated letdowns from Ashley's Furniture. The first delivery, which we were told would include all our purchased items, was shockingly incomplete. Missing were crucial pieces like the dining room table and chairs, leaving our home far from functional. After multiple attempts at communication and weeks of waiting, a second delivery was made. This time, a table was delivered, but it arrived damaged and broken. As someone who had just experienced a life-altering event, I expected a level of care and understanding from the company I entrusted my money to. Instead, I found myself dealing with a lack of accountability, communication, and a complete disregard for my family's situation. I share this review not only as a way to vent my frustration but as a plea to others who may be considering shopping at Ashley's Furniture. If you're seeking a company that values its customers and provides a reliable and compassionate service, I urge you to look elsewhere. The insensitive and unprofessional treatment I've received has turned what should have been a hopeful and positive experience into an ongoing nightmare AND WE STILL DON'T HAVE ALL OUR THINGS"
Huge fan of Nabi!! He was great and so helpful! He made the process of finding a sectional so much easier! Will be returning in the future!
Mason was amazing! He was so attentive and has so much patience for us while looking for a new couch!
My husband and I purchased a new couch and loveseat from Sherwood. He was an awesome, fun, and knowledgeable salesman. Our couches were delivered in less than a week. I received updates and reminders about the delivery throughout the week, received my delivery window the day before, and the delivery team was friendly, fast, and respectful of my property. I couldn't have asked for a better experience. Now it is time to sit back and relax on my new reclining sofas.
Mason helped me find what i was looking for and saved me time!
Mason did a great job!
Buyers beware if your purchase requires customer service attention!! I purchased a bedroom set on July 9, 2023 and was excited to learn that it would be delivered the following Saturday, July 15. My experience with the salesman was great, he even wrote down his cell so that I could reach out should there be any questions or issues (thank God because attempting to have a dedicated point of contact beyond that is impossible!). The delivery drivers actually showed up early that Saturday, which I viewed as another positive, but here is where things took a turn. Let me preface this review with this: I fully understand that Ashley Furniture could not control the actions of their delivery team that day, but what they could control was how they chose to rectify the situation that ensued, and here is where they have failed. The sheer lack of communication and disorganization has been appalling to me. The delivery team brought to my attention that they were unable to assemble the bed, showed me how there were 2 of the same panels, when there should have been opposites for each side of the bed. Made sense, out of their control, right? I was bummed, but he advised that he had taken pictures and made a phone call to his supervisor and that a service technician would be coming out to fix the issue. He said, "it could possibly even be as soon as today if you call customer service." So they went on their way, leaving incomplete furniture and the included tool kit for assembly strewn about the room. I tried the Customer Service number only to learn that they operate Mon-Fri. So then I called my sales rep, and he told me that the notes on my order won't be added until the next day, so there's nothing to be done. 3:30pm that same day, I receive a standard customer service follow up call to confirm that I had received my delivery. When I shared with her that actually, no, my delivery was incomplete, she was shocked and proceeded to tell me that there was no note of this on my file, she would need to reach out to the delivery driver to understand what happened and would call me back. Never received a call back. Fast forward to Monday, I call Customer Service and am told that because there are no notes, they do not know which parts were incorrect, so now they need to send a service technician out to identify what is missing. The delivery driver knew what parts were missing! It's a simple fix with COMMUNICATION! So frustrating! And, by the way, for some reason, the delivery team decided to take the incorrect parts with them on the truck. So now it's 9 more days until the service technician can come, nobody communicated with me on day or time when it was scheduled so of course he shows up while I'm in work meetings. He tells me what I already know: the incorrect parts aren't here so he to make his best guess on what parts were needed. He also couldn't believe the state that the delivery team left the room in. He said he had spoken with a supervisor and someone would be contacting me within 24 hours. Never received a phone call. Now I call Customer Service again and demand to speak to a supervisor. I hold for 25 minutes and am connected with Coralee. She advises that the best option is to issue an exchange so that they can bring an entire new bed with the correct components. FANTASTIC! Better yet, she follows up with me as promised the next day and confirms that the delivery will happen that weekend, Aug 5. By Aug 4, I hadn't received my automated call letting me know delivery window time, so I call and learn that my delivery is now scheduled for Aug 26. What?! Again, never received a phone all or any communication. So here we are, I had reached out to my sales rep on Aug 4 as again, he is the only person I can speak to live consistently, and he assures me that he's sent my info to the GM of the store, Brad Pitts, and that he will reach out to me that day. If I don't hear from him, I should call the store. I SHOULD NOT HAVE TO HUNT DOWN CUSTOMER SERVICE! Call me back and talk to me about how you're going to fix this issue!
I have had a good experience shopping with Wendy Todd. She has helped me feel welcome and decorate my home beautifully. She has good knowledge.
Mason was very friendly and helpful. We enjoyed our experience with him.
We had a great shopping experience at this Ashley furniture store. We went in to look for new bed, and luckily we ran into Larry Carter. Larry was very knowledgeable and was able to ask the right questions to determine how best to help us; based on our feedback, he gave us the information we needed to make the perfect choice for a mattress. We’re very happy with the sleep set that we chose, and look forward to working with Larry on future purchases.
I purchase nearly $7000 worth of furniture from the Alpharetta store and in less than a year my leather reclining couch’s motor went out. I have been trying to get it repaired or replaced for the last two months. They said they would bring a replacement, but sent to repairman out instead, who made it even worse because now the headrest is reclined forward and will not go down at all. No one is able to sit in this chair now. Delivery is awful. They do not even tell you when they are coming until the day before and did not show up, even after I confirmed!! We changed all our plans to be home for this furniture that never came and driver lied and said I cancelled delivery. I have called over and over and over begging to speak to a manager. multiple times a day I have had to give my phone number, address, name, and every other bit of information, and still have not spoken to a manager no matter how many times I ask. I love Ashley. They have some of the most beautiful furniture. I will never purchase from Ashley again and I will not stop calling until I speak to a manager. I am beyond angry and frustrated!!!! NO ONE WILL HELP ME!!!!!!!
Julia was awesome at helping us find the best deal!
Mason did a wonderful job helping us pick out the perfect bed!
Ms. Fay is amazing and high spirited! She takes care of all our needs when we come in each and every time! Thank you!
Ms. Fay is awesome! She takes care of our needs every time we come into the store. She's patient and ensures she shares all options available to make sure we get what we come in for. Thank you!
Mason was awesome
Great service, very helpful and friendly.
Mason was very knowledgeable in assisting us in selecting our bedroom furniture today! Thank you Mason you are awesome!!
Came in to buy college furniture for two of our boys. Sherwood was amazingly kind and knowledgeable about how to get us what we needed and how to get it to the college campus. Huge stress off to have everything done in one place! His manager was very helpful as well to ensure we could purchase some discontinued items.
Worst quality and worst service, no timely delivery and no updates about delivery delays, bad quality and high price
WORST DELIVERY/SERVICE EVER!! I am still wondering as to who delivers items at 11.30 PM in the night..our delivery was originally scheduled for 7/27 and they delivered partial items, like the mattress frame but no mattress, sectional for which the center piece was missing and then a broken night stand(it was broken in their truck). I called them multiple times and my husband went in-person to check the status as the customer care was still not clear about the status of the missing items, the office folks said they were sorry and mentioned that they will surely deliver on 8/1. Inspite of them confirming the delivery window from.1.45 - 5.45 PM over multiple calls and messages, they were not able to redeliver, the delivery drivers mentioned that they are overwhelmed and will be able to deliver only at midnight if I still needed them to. I asked them if they could deliver in the morning and they mentioned that I would have to reschedule it with the office ....totally unacceptably as this is a redelivery.....I will not recommend Ashley to anyone until they prove that their delivery service is fixed....WORST SERVICE/EXPERIENCE EVER!!!! Would have given 0 stars if there was an option!!! 8/2: Reply to your comment I already mailed you my contact number(which you can use to lookup the order), please don't give false promises.
Mason was patient. He qualified us for all our rooms in terms of color and composition and best visual impression and layout with the best functionality of those items. And we strongly recommend to anyone are looking for right person not just sales. Thank you Mason. We came back again, we got even better and more service from Mason. Thank you Mason.
Mason was fast and efficient!
Love this location. Jawon was the best salesman I’ve ever had.
Nabi was our salesman. He was a fantastic help n getting our wonderful new sofa. Probably the best salesmen alive. Super nice and awesome.
Beautiful showroom! Super easy process & Nabi was very helpful, and went above and beyond to help my husband and I check out some other items that we may likely purchase in the future!
Awesome experience!! Thanks Mason
Easiest purchase ever. Thank you, Mason for the exceptional service!!
I was at the Ashley location in Alpharetta looking for some accent pieces and chairs for my new home, Mason helped me pick the right pieces and also worked with me on getting a good price. Great salesmanship from Mason
Mason was very helpful!
Mason was a great help with the purchase of a couch for my first home!
Sherrod is a great salesman. The manager Brad was awesome as well
Mason was fast and great,as always.
Nabi was great and had patience out of this world with us. Thanks
Very friendly and excellent walkthrough. Happy to be here.
Sherwood was incredibly knowledgeable. He was very helpful and addressed all our questions. We will definitely come back to Ashley & Sherwood!
Just had the smoothest purchase thanks to Stephone. Not too pushy and had great customer service.
Purchased a Sofa was delivered broken, they sent a repair man out twice, still broke. Won't refund or replace. Just know this before you buy, I'm sure this goes for all products. Disputing with Amex now.
Sherwood had us from the minute we walked in. No pressure, just helped us along the way!! Outstanding to work with all around!
Mason the sales guy was amazing, he really helped us a lot, great guy
Julia was a great help! Very understanding and down to earth. Not your typical pushy sales woman. Definitely 10/10 would recommend!!!
Today I had the best experience with Sales Rep. Fay from Ashley Furniture store in Alpharetta, GA. I brought a power recliner Loveseat for my father. Fay is very knowledgeable of all the recliners on the sales floor she pays attention to your needs and she delivers 100% customer service way to go Fay keep bring smiles to customers faces . I left extremely satisfied with my purchase today. I will be back soon to buy a bedroom or a kitchen set soon. Thanks! Valerie
Our experience was wonderful ! We moved to Georgia from Florida and this was our first apartment. We were super overwhelmed on all the furniture we had to buy. But Sherwood (and his boss, but mostly Sherwood) helped make the whole process as simple as possible. At the end of it all we got exactly what we wanted and are super excited to continue the chapter of our lives in Georgia! Thank you Sherwood!
Larry, the sales rep was awesome to deal with. On the day of delivery no one called to say they were not coming. I waited all day at home and no one showed up with my furniture. This is my first time purchasing from Ashley and I’m just not happy.. I came close to canceling the order because I’ve never had a delivery service not show up
Larry was amazing today! He explained every detail of the different mattress types available and really helped me make a great purchase. I am very excited to get my new mattress! Thank you Larry!
Great experience with mason.we have came long way to here,because of him.
Craig helped me find the perfect couch for my new apartment from Ashley!! He was very helpful and informative. Wonderful experience overall!
Mason was amazing...came in looking for new bedroom furniture and was completely amazed at his level of help and service! I will be back!
We went to Ashley on 2nd July and met with Yoka. She has shown all the furnitures which we needed. We purchased Sectional Sofa, Bed Frame, mattress, Rug and 2 pillow. We are very satisfied. Thank you Yoka and Ashley.
Mason my salesman was very helpful, pleasant and professional as well as knowledgeable about the furniture.
We're on our fifth delivery appointment in four days and they still can't figure this out. If there's anything wrong with your delivery on the first attempt, send it all back, get a refund and start over because these people are completely unable to make it right after the fact.
Mason was very great.
It was a great experience shopping our furniture at Ashley’s. Special mention for Mason who has enhanced our shopping experience.
Yoka was an excellent sales person. Really made out shopping experience for a new sectional super easy. We will be back to buy our bed from her soon and other furniture!
Just got some furniture for our daughter and Mason helped us here. He was excellent and Ashley had a great combination of quality and price. Really appreciate the help today.
Mason helped us get exactly what we wanted. Great service
Mr. Mason is an amazing and very helpful sales person. Thank you !
Worst customer experience ever. They delivered furnitures so late and product directly shipped even though I paid for the premium delivery service. The store also offered a lease which has put me to pay more than I should have. I am waiting to get a partial refund because of the inconvenience I had to go through due to their fault for two months. I bought the furnitures in May and I still haven’t received a partial refund they said I will give. Absolutely no recommendation to purchase anything from this store.
Good customer service without the pressure to make a quick sale.
We had a great experience with Julia, who help guide us through purchasing a new mattress and living room furniture!
We bought a bedroom set and the drawers under the bed were not working and the dresser was broken. They replaced the dresser, but the second one was broken again. Fortunately the third one is OK.
Ms. Yoka was wonderful lady she helps a lot and she was very nice thumbs up
We love Ashley. We had a very sweet girl who helped us at the store. Her name was Yolra. She was very patient and didn’t push us to buy the furniture. Gave us time to think about it. Thank you Yolra.
Mason is incredible! He makes the furniture buying process efficient and fun.
Worked with Nabi at Ashley’s in Alpharetta, GA. He was amazing and I recommend anyone in need of furniture to seek his service ASAP! The store manager, Frank, was equally awesome! Thanks Team for an awesome experience!
Mason was exceptional! He explained all the details and went out the way to honor discounts. Really happy with the purchase.
Ask for Nabi, he works hard for you and is very knowledgeable.
Amazing service
Mason was professional and very attentive without being overbearing. I will ask for him when I’m ready to switch out my mattress.
I was just looking for some decorative pillows. Forgot they have such a good selection. Sherwood helped us, he was great!
Mason was a huge help , got me everything I wanted. Very patient.
Mason was great! So much help and so informative. Made the purchasing process smooth!
Brad helped us at the Alpharetta store and was awesome! He was very friendly, knowledgeable and patient. Would definitely recommend!
Mason helped me move fast and help me get my dining table
Mason helped with a lot of decision makings and saved my sleeping schedule finding the best mattress and furniture with patience. Definitely recommend the customer service!
Mason was great at explaining the differences of the materials with the furniture simultaneously being honest about which was was worth more vs others. Great time at a furniture store.
Mason was great, told him what table we needed and found us the perfect set in first try. Great service and so pleasant and helpful on delivery.
Great store and very professional seller Jawon McDowell. Highly recommend this location
Ask for Larry. Very informative. Was not pushy. He works on Friday, Saturday, and Sunday.
Mason is awesome! He did a fantastic job and NOT a used car salesman. He faces us space to find what we wanted, but was there when we had questions.
Mason was awesome love the couch!
Mason did a wonderful job helping us today.
Mason was great!
We had an excellent experience with Nabi.
Mason did a great job and held his promise on everything and again today!
Mason was awesome, answered all of our questions and got us a great deal!
LARRY is amazing and easy to work with. He was patient with us and took the time to explain all the features.
Mason was very helpful in helping us select the furniture for our master bedroom.
Julia Unruh is a great designer and really helped me with my sofa purchase. Please ask for Julia at the front when you come in.
Very friendly fast service . Knowledgeable staff
"Julia" was absolutely amazing. She was kind, friendly, knowledgeable & PROFESSIONAL! She was so delightful, my husband & I opted to make an all cash payment to insure her an immediate commission. On the other hand....a representative named "Faye" approached Julia with a very combative attitude & nasty disposition as if we were somehow stolen from her b/c we're people of color like her! After we all laughed off her shenanigans, roughly 15 minutes later she PURPOSEFULLY made a valiant effort to try to run us down as we all converged upon the same intersection. She could really use an attitude adjustment quickly before she encounters the wrong customer. Thx, Danielle & Charles
Mason was great.
Julia was my sales person and she did a wonderful jiob.
Mason did such a great job. He knew his inventory and gave us ideas and options. We walked in thinking we'd leave without furniture but Mason helped us see what our options were. We bought living room and dining furniture both!
Great experience with Mason who helped us find the perfect bedroom furniture.
Had a GREAT experience at this place! Came in looking for a dining set for my apartment, and Stephone was an amazing help! He was very charismatic and made the buying process smooth and helpful. He assisted me with financing and finding a great option for the set, and was quick on his feet checking the order out! He was very friendly and funny, and would definitely come here again for his help!
Julia was great in helping us to buy furniture for our bedroom I need to update the review. Delivery was initially scheduled on June 10. Today they called and informed that the delivery had to be rescheduled for June 14 because some part of furniture is missing. This day is not acceptable. I can accept delivery only at weekends, so I had to reschedule for June 17. Let us see what happens next.
Fay helped us pick sofa set .She is friendly .we had great experience dealing with her.
Return policy can be improved if purchased in store.
Fay helped throughout my recliner buying process with great help and good deal. Highly recommended
Sherwood was knowledgeable and patient !
Amazing time with Mason! He definitely helped us in buying a new bed for our bedroom.
Larry was excellent!
Great service by Mason! He was very knowledgeable and did a great job helping my wife and I find out new bedroom set.
Went to Ashley for a new mattress and had the best help and experience with Sherwood! He helped us find the perfect mattress.
Trang our sales person went above & beyond her job to satisfy us, and was very successful. She is a very pleasing person. We recommend her.
Larry was super helpful, not overbearing and so easy to work with.
I had the best service from the most patient and nice manisha , she is wonderful she tried her best to choose my dream home furniture,, thank you manisha,,,,,, brad i think he is the best manager ever ,,, thank you
Jawon helped us to buy a great sofa set. Ashley is a great place
I went into the Ashley store of Alpharetta, Ga. I was meet at the door with the warmth greeting by Julie She was so awesome and hospitable and took me straight to the furniture I was looking to purchase. She went over everything extremely well and took great care of me. I will most certainly return Julie for my temper-pedic king size bed. Thanks for helping me find the right furniture for me.
Jawon was great today! Ask for him when you go !
It was a great experience at Ashley yet again. Jawon was very helpful and assisted me in a timely manner. It was a smooth transaction. Thanks Jawon!
The staff was so friendly and helpful, especially Fay! She made sure we got the best deal for what we wanted!
Malik was amazing! We walked in with an open mind looking for a couch. Luckily we found one that was on sale and Malik was very helpful and took care of us. We’ve always had great customer service with Ashley.
Excellent service. Mason took time and showed all the furniture I'm looking for patiently and able to book order multiple times.
Sherwood was so helpful with our purchase! He worked with us over multiple visits to find the right items for our family ! Thank you Sherwood!
Yoka was helpful and friendly and we can’t wait to get the couch.
Had Elvi help us. He was very knowledgeable and helpful when we were trying to make a decision. Highly recommend this Ashley location and Elvi!
Very good customer service and friendly staff. Julia helped us finding what we need and definitely recommend.
Great experience with Larry, he helped us with every space in our new home. Great advice and service.
Second time that we buy in Ashley store at alpharetta, and is always good experience, their products are really good quality and the service that Nabi provided to us was exceptional
Nabi was great ! He gaves a great client service at Ashley Store .
Nabi did a really nice job assisting us on Mother's Day and supplementing my wife's ideas with additional pieces.
Imagine ordering the entire bedroom set and base of the mattress is in back order and no one informing you until after they deliver everything else and you can not use your bedroom :( terrible management and customer service.
I purchased a bedroom set online and when the bed and night stand arrived the bed had missing parts. My sons cell phone was also missing and when I called to report this they basically told me too bad you don't have proof. Well the proof is that the phone is gone. Then the Chest came and the bottom was broken out. Even though I had purchased the protection plan they told me too bad . I tried to return and again too bad, we can fix the Chest but not the bed.....a bed I can't put together. Horrible experience!
Julia helped me today and explained in-depth about several things about my first “big” purchase for my apartment. I really enjoyed her patience in helping me understand their process. I would recommend working with her!
Larry was fantastic!
This all started in July when we played the order. We were told that everything would be delivered on August 11th. When we got the delivery we were missing half the order. They said that there was a truck that would deliver the missing items later in the day. When it didn't show up, we called and they said that the items were not even in stock. That was the start of all the lies. We would get phone call after phone call telling me that they did not have it in stock. We were also promised that we would receive a $500 gift card 2 weeks after we receive everything. And to this day we have still not received it. We have been dealing with the store manager who told us that he would fix it. He even gave us his personal cell phone and it still has not been resolved. It has been lie after lie, we have been trying to get this resolved since August and we just want this to be over. Do not buy from Ashley because all you get is lies. They only care about the sale. They will tell you what you want to hear and then forget about you.
Sales lady Wendy was great, I will send other customers to her.
Very nice seller. Helped me on everything we needed.
Mason was phenomenal. Very attentive and honest in explaining the items we purchased. Highly recommend this store.
Andrew was amazing! He remembered us from the last time we came in to look at the sofa we wanted, and was very efficient in checking us out! He also noticed a pricing issue with the discount and made sure to fix everything so pricing was correct! He was great!
Working with Mason was great and easy!
The shopping experience went smoothly. I was able to make my purchase expeditiously. The sales representative was courteous and informed. I left a paper slip with information I needed and when I returned to the store, he had retained it for me in case I came back for it. That was good customer service!
Vivie was great-so patient! I don’t normally buy protection plans but I did for her-she deserves a raise!😇 very professional, pleasant & patient while we walked back & forth between 3 sectional sets in store + 1 online.
I would avoid this company at all costs nothing about the experience was pleasant or easy except taking my money. Equivalent furniture for cheaper and less headache cane be found online and most other places. It’s not worth the hassle or the price for the furniture here and getting competent service is impossible. Full story: I purchased a desk from this location and paid an additional 100 dollars for “premium” delivery. The sales process was easy and quick and Elvi the sales rep was great. That’s where the good ends. They delivered the desk an hour before the expected window and because I had to be somewhere they left it in my garage instead of assembling it. I tried to get a refund for the delivery fee or support to help but their chat and phone support are all offshore and just tell you they will open a case and get back to you. They will never actually get back to you. I had to drive back to the store in person because if you call and ask to be connected to the actual retail location the phone will just ring off the hook forever until you get transferred back to an offshore call center. The solution they offered me in the store was to wait a day and someone would call me back… they called me back and scheduled another team to come back and build the desk the next day. At this point I had to plan my day around being home for their crew twice now. The crew they sent out built the desk but damaged it by drilling through the wood and built it improperly so that it’s sits crooked and the screws are not tight. They also left all the garbage and cardboard form the install just sitting in my house. Tried calling and got the same run around so I had to drive all the way back to store again to talk to someone. The store manager Brad was very apologetic but offered no real solution except to give me his business card and continue to wait because he wasn’t trained on the “system” to actually help me. He finally called me back today and his solution was to send another desk to my house and sit around all day for a unknown delivery window and wait for another crew to build the desk improperly again. I asked for a refund and to pick up the desk and he said he would see what he could do and never called me back. At this point I have spent multiple days and at least 6 hours trying to get this resolved all for a $500 desk. If you value your time do not do business with this company.
Julia was very helpful from start to finish! Any questions we had she answered right away & she made the purchase process easy! Will definitely shop there again!
Had the most wonderful experience today at Ashley Furniture. One of the salesman Andrew Kala helped my fiancé and I pick out some furniture for our first home. He was extremely knowledgeable and helped make our experience special. I highly recommend both Ashley Furniture both Andrew !
Great interaction with Mason and we were able to quickly decide and purchase furniture.
Fay@Ashley :Fabulous service..🥰
jawon was an excellent adviser at the time of our purchase, we felt comfortable and safe with his help !!
Had to move across the country on a dime and Vivie went the extra mile explaining every detail and exploring every option available to me, bonus points also for laughing at my bad jokes.
Nice store. Fairly attentive sales woman. Really horrible experience getting what I purchased delivered. I received my bedroom set on the correct delivery date. Dresser with slight damage. No mattresses. Confusion about what was missing, why it was missing, and when it can be delivered. I had to take time off work because they told me they don't deliver on Saturdays anymore. I knew that was a lie, but I let it go. When my mattress and box spring were delivered, It was the wrong box spring. More confusion. They were giving me a hard time when it was their error. After several phone calls, they finally agreed to pick up the wrong one and bring the correct one. I had to take more time off of work. The delivery process was unacceptable. Horrible experience.
Elvi was my sale rep at Ashley’s Furniture in Alpharetta. The store was clean, the staff was attentive and the selection was great. No complaints on the delivery or sales process. Elvi was professional and knowledgeable of inventory/products. Would recommend this location.
Thank you Julia to help me stay on my budget you are awesome
Nabi was sooo helpful and wonderful. He helped me find the perfect mattress and base for me that fit my budget. He wasn’t a pushy salesman but really made my experience comfort and enjoyable! If you go to Ashley definitely go to Nabi
Mason was such a huge help with our furniture purchase!! We will definitely be back for our home needs
Mason helped my mom and I buy a love seat perfect for my first apartment. Fantastic help!
Ashley furniture has been an incredible place to shop. We were assisted by Julia who has gone above and beyond to help us furnish our new place here in Atlanta after moving here from overseas. Julia has expertly directed us to exactly the right furniture in our price range for our needs, been patient with us mulling things over and once we decided. she has organised it all to get to us as quick as possible, with delivery. Julia has been incredibly responsive to all our needs and communication, and even continued to take orders from us for our furniture needs as they continue to come up. It has been such a blessing to be connected with Julia at Ashley furniture as our salesperson. Thank you Julia !!
I had worked with Mason, he is very friendly and ready to help us to show perfect match for our need.
Had a great experience at Ashley furniture today! Julia helped us find the perfect furniture for the new apartment and she was very patient and attentive the entire time (plus she hooked us up with some great discounts). Highly recommend this store!!
Missed a part of the order l, very disappointed, called customer care, created a ticket no repose.
Mason was great very knowledgeable and efficient
Everyone was very nice, Nabi helped me with my questions and the purchase of my sons bed. He wasn’t pushy like some sales people can be and i appreciated that!
Julia was amazing and made the the whole process comfortable and easy
I had great service from Mason! He even stayed late to help
Mason was great and helped us with all the details with our purchase. I would recommend him for any of your furniture purchases.
We had Mason and he did a great job! We got a dining table and we will definitely come back to get our sectional!
Jawon McDowell great customer service! Was very helpful in our search and finding the best price for our budget. Ask for him when you shop here
Mason Was Awesome!!!!
All of home furniture came from Ashley but this time we had a bitter experience and we will not buy any product from them because of the poor support. Failed to explain various options with different dimensions of the product. After purchase, we found out that it is not the way we want. Store is pointing corporate office and corporate office is pointing out the store. Poor customer support. Other online stores are having better customer support
I purchased a $7000 couch/loveseat combo EOM November 2022, the sales associate Nabi was knowledgeable and helpful. The problems are with Ashley's after sales customer service and terrible follow through. It is impossible to speak with anyone on the phone from the physical location I purchased from and the off shore CSR's do not speak clear English and have comprehension issues. After trying to get the couch repaired now for two months which includes two repairman visits I am not struggling on the phone trying to find someone to talk to for help.
Mason is a AMAZING salesman!! He was very helpful and kind and stayed with us 3 + hours and helped us with our purchase.
We had great experience at Ashley furniture in Alpharetta. Nabi was our advisor and he is very knowledgeable, helpful person. We never felt pressured and he answered all of our questions to our satisfaction. People like Nabi do make huge difference.
Mason was really helpful. He help me find the right furniture for my space.
Julia helped me find the best bed frame for my space. I came in with something very specific in my head and she helped make it happen.
Mason was helpful and quick I will be back.
It was nice experience with Mason at Alpharetta Ashley.
Julia helped me so much and was a great sales person and knows the products and services Ashley provides extremely well. Ask for Julia, when you go to the Alpharetta store to shop! She is excellent!!!! Top Knotch.
Excellent customer service, great quality, smooth comfort, nice price & hoping great shipping & installation.
Sherwood was such a great help! Truly wanted to work with me and help me find the best price options. Also purchase the protection plan it’s worth it.
Come look for Fay, great helper in choosing furniture!
Sherwood was a great consultant! Very helpful in finding and ordering what I was looking for!
Mason is a delight to work with.
Excellent service and attention from Mason today!
Mason was very helpful help me pick out the perfect set.
They said we could take the promotional 0% financing option. Their sales rep (Sherwood Green) didn't know anything about how to work the financing. He charged the full amount on our credit card, then reverted the transaction and made all sorts of mess. 2 months later we realize he never set up the financing for 0% interest and we are being charged the full interest. When I try to call them, they put me on hold every time and totally ignored my calls after that. Horrendous customer service. Will never come back here.
Ordered a set of chairs with the understanding that they would be delivered by a specific date. Delivery was delayed without notice. I only found out when I researched and called and sat on hold that they would not deliver for another week. I would have NEVER bought the chairs if had known they would not delivery in time. No solution. No help. Buyer beware.
We had a really good experience working with Mason. He was really kind and very helpful. Would recommend to others!
I would give no stars for my experience. Ordered a nightstand at the store for home delivery. The nightstand was broken at many places and sent pictures to a customer service representative, per their ask. Got no response back, and I had to stop by this store for a response. I wanted my money back, but the Sales Manager says this is a corporate issue and can not refund my money. Ashley, I have been a long-time customer and have never experienced this kind of response/behavior in the past. I haven't got my refund yet and need someone at your store to take responsibility for delivering a broken piece of furniture.
Larry Carter was great and has good knowledge about Tempur perico mattresses
Fay was amazing and got us our first couch as a soon to be married couple! We had a blast shopping and the process was easy and enjoyable. Hoping the couch arrives on time and that the process continues to be seamless and pleasant!
Fey was awesome from the moment I walked in. Helped me find exactly what I was looking for, and will purchase with her every time! Professional
Mason was super helpful!
Got some.great deals and amazing customer service presidents day sale. Special shout out to Kelly and Brad was very helpful.
I still have boxes of furniture that I order back in December that is still not built, yet I paid for premium delivery. I called 7 times to have them send someone out to build it. They keep saying they are going to send someone out and no one shows up. I wish I can return the 7k in furniture and work with a different company.
Nabi was FANTASTIC!!! Very helpful in his knowledge about the products, he’s patient and kind. Frank was nice too!
Nabi has great customer service , he explained everything well and helped me and my family complete a nice deal!
I believe it is one of the worst store. Don't trust them specifically Mason Razavi. He can sell you anything and very sweet at beginning. I paid for the premium services but they didn't assemble. Please advice stay away from it.
Awful experience. Order was cancelled because they messed up on delivery.
Fay was great in helping me pick my desk.She was more than happy to show me my options and helped me select the my desk.
Fay was very helpful, helped us find exactly what we needed and more! Very patient and kind, even though we came close to closing time. I Recommend asking for Fay to anyone who comes to this location!
My wife and me had a wonderful experience here working with Fay. She helped us find just what we were looking for! Would highly recommend talking to her to find what you need.
Got an amazing sofa and had amazing help from Julia Unruh. Julia was great she was patient and directed me in right direction. We will be looking for more items in the future. Thank you so much Julia 😀
Mason was awesome and very patient.
Collections are really awesome and there is a very Genuine person named Nabi and he is very supportive,informative, caring and helpful in all the aspects. Highly recommend store!
Happy with the service .. Nabi assisted and helped a lot to easily identify the right product for my requirements .
Fay is really awesome to work with
Great experience with mason.
Nabi was very helpful during our experiencing buying a mattress and sectional at Ashley! He was thorough with presenting all of the options for us without pressuring us along the way. We also appreciated and enjoyed our experience with the store manager Brad! Would recommend!
I had a wonderful experience with a salesperson named Sherwood. He patiently walked me through all of my options and helped me to understand every aspect of my purchase. I left feeling like I made a fantastic investment and money well spent. Thank you, Sherwood!
Ashley Home has always been our place to go. Great service and products.
jawon was very friendly and helpful
Mason very courtesy excellent customer service great salesperson
I went in looking for a very unusual size bar and stools. I was SHOCKED that what I wanted was right there and was more beautiful than I imagined I wanted. I was also in luck b/c of their President's day sale. The table would be delivered just in time for an event I had coming up. The chairs (which weren't as urgent) were delayed. My sales person kindly suggested I order them separately to assure that my table wasn't delayed with the stools. He was very knowledgeable and helpful. Their sales works on commission but I didn't feel attacked when I went in the store. The delivery was better than anticipated. They gave me a 4 hour window but then give you tracking information from the start of the day to give you estimated delivery time prior to arrival, then they call when 15 mins away. The delivery person kindly put my large item in our garage and was very friendly.
We have had a number of great experiences at Ashley in Alpharetta. Frankie, the manager, and Nabi, the associate we have worked with, were both patient and incredibly helpful. We are so happy with our purchases and will be returning to the store again!
Friendly and quick to help. Ease to browse around. Great quality and good looking options.
Sold me on a quick delivery tune around and have now moved it twice. Wish they had been more up front or been more squared away on the back end.
Nabi was very helpful and informative. Great experience shopping with him.
Mason was absolutely incredible He gave us amazing information which help us make our sale. It was a very pleasant experience.
We had the absolute pleasure of working with Larry. Zero problems and all questions were answered with ease. He was able to work with us on our needs and listened with total respect!
Mason was very pro.
Larry was great to work with!
Good attention, Very fast, and Good Quality and Really good vendors Miss Julia
Nabi did an excellent job in presenting and explaining the products I chose to purchase. He was very knowledgeable and detailed with every question I asked. Great job!
Fantastically helpful & great price!
Mason was si helpful, he is so cool and humble guy
Great experience!! No pressure sales… Vivie was great… let us look and figure what we wanted. I gave my bottom line and she made it happen…. We will be back
Very friendly, good at finding solutions, very helpful
Mason was Very helpful!
Lisa is absolutely amazing. Provided us with such an amazing and relaxing experience. Will absolutely be coming back and will be considering Lisa and Ashley for all of my furniture purchases in the future. Keep on going on Lisa!!
We loved and appreciated the service by Jawon Mcdowell. He showed and helped us to choose the best bed.
Awesome experience
Mason was great.
We had an outstanding experience today working with Nabi! We visited the store three weeks earlier where Nabi walked us through options for living room and bedroom along with measurements. Today we returned to make final decisions and purchase. Nabi was very knowledgeable, friendly and accommodating. Manager, Brad was also so helpful, both of them assuring our experience was first class. Thanks for a great furniture shopping experience!
Today I had an excellent service by Mss Fay. I appreciate for the treatment.
Mason had good patience and great customer service.
Shopped for living room sets and able to find what we had in our mind. Sales person Elvi was very helpful and knowledgeable person. He was able to clarify all the questions we had
Julie was wonderful! She was not pushy at all and she helped me find the perfect sectional for my home. Thank you Julia!
Had an excellent experience at Ashley Furniture Store thanks to Fay. She was so great to work with and extremely helpful throughout the process. 5/5 experience I highly recommend working with Fay if you visit this store.
Mason was great.
Sherwood was super helpful in helping me find all of my apartment furniture. He wasn’t overbearing and gave me the best options of everything!
I am only giving this review because FAY is wonderful salesperson. A very passionate person and i enjoyed shopping with her. This review is not for Ashley furniture, just for the salesperson FAY ;)
Fay gave us the best items at the best price with the best experience!
We met Mason and he was very great
Sherwood at the Alpharetta store was very helpful, listened to our ideas, and found us just the right chair at the right price!
Mason is very knowledgeable, friendly and excellent
Mr. Sherwood was a great salesman. Very helpful but no overbearing while I was shopping, which is what I like. He was there to answer any questions or concerns. All I got a sale! :)
It was great experience wit Mason. He is very kind and patient with us. We are very happy and satisfied with him. We are suggesting to find him.
My sales tenants name was Faye, and she was the most warm and pleasant person to do business with. She made me feel comfortable buying a mattress and encouraged me to try as many mattresses as I liked, and then, once I made a decision, she was so easy to work with and really helped me get the mattress that I wanted. I can’t say enough about the warmness and ease of working with Faye . April D
My mother and I went to Ashley just to take a look around. When we pulled up a wonderful woman by the name of Fay greeted us and immediately made us feel welcome and respected! Fay was knowledgeable and extremely helpful. I wish I could remember her managers name… however, he was amazingly helpful and courteous to my mother and I.
Nabi I was excellent and made the process so easy.
Nabi was fantastic!
Mason was an amazing help to us and we couldn’t be more grateful for his care in getting us just the right furniture for our home. If you ever go to Ashley Furniture in Alpharetta ask for Mason. He’s the best!
Had a GREAT experience purchasing an amazing mattress and sofa with Sherwood today! Highly recommend getting your furniture here!
Had a great experience with Larry. Very helpful, explained everything and showed us all the option. Would definitely go again.
Great exchange experience at this store. Mason helped in the process. Thanks to him. Also, Anna the customer service person was so polite and listens all the queries carefully. Great experience. After 3 months of purchase: Beware of delivery. Shopping experience may be good. But delivery is worst in place. Delivery team don’t care what and how they install. YOU HAVE TO TELL THEM TO TAKE IT BACK IF YOU SEE ANY DAMAGE. Otherwise they will try to install and run away as quick as possible. It will be big nightmare to get it fixed later. I had very bad experience and still not resolved.
Mrs. Fay was vey helpful and patient with us and adjusted to our needs. She is great at what she does and can very well adapt to people’s needs.
We had a great experience at Ashley. We are repeat customers. Julia was extremely helpful and did a great job handling our needs. The furniture was in stock and scheduled for a quick delivery.
Nabi was amazing with customer service and helped us find the best mattress!
Nabi helped us get everything we needed! Ask for him!
Ask for Fay. She is awsome
Fay was awesome! Patient and very knowledgeable! Can’t wait for our new bedroom set to arrive!
My wife and I came into Ashley looking for furniture for my man cave. The selection was vast but Sherwood was extremely helpful in finding a great set. I would recommend that you ask for him if you have an idea of what you want but need someone to bring that vision to life. We will be back!
Very good service and attention by Sherwood. I had pre selected the furniture on the website and the salesperson made it a breeze to get them ordered. Will wait for the delivery and comment on the complete experience: Delivery was prompt and set up was done on time.
Mason was great!
I had a great experience with this Ashley Furniture Aloharetta. Manisha and staff were professional , kind and helpful. I was pleased with efficiency and service . I will return for more furniture in the future.
Larry was awesome and greeted us with a smile. He was knowledgeable, patient, and helped with the room design.
Julia is wonderful!! We live an hour away with several Ashley Furniture stores around us but loved dealing with Julia so much that we drove the extra time! Julia knows her stuff!!
Emma Ridgway did an excellent job helping us pick out a new couch set. She was very pleasant and efficient. We’ll definitely look for her when we return.
Walked into Ashley's and was greeted immediately by sales associate Emma. We came in looking for a queen size bed, new mattesyy. we were in and out within 20 minutes. Emma helped us pick our perfect bed matteess. Thank you Emma for all your help, we will be back for more. Highly recommend this location.
Wendy is very very kind!! We really want to revisit to meet her.
Mark Hollis was an awesome sales person at Ashley’s Furniture here in Alpharetta. He was easy to work with, prompt, patient and willing to work with me. Thank you to Mark Hollis and Ashley Alpharetta team for such an amazing experience to the customers! I would highly recommend to stop by and see him if you are in the market of great furniture and sales experience.
Fantastic service by Mark in the North Point store. Excellent quality furniture for the price!
I came in today and worked with Vivie. She was so patient and helpful. I’ll be back to see her!
It was nice experience buying the furniture at Ashley. Thanks, Mason for helping us
Mason has been great for many times
Vivie was excellent and showed superb customer service! She helped us greatly!
Fay is amazing! She helped us with all the items we were looking for. I would definitely recommend her to my friends and family.
Mason is an experienced salesmen. He was wonderful is assisting us with meeting our needs. He's very polite. Please ask for him when looking for your furniture.
Mason was our furniture advisor and has the best service and took care of my needs. If you’re ever at this location ask for Mason. Dakota and Destiny also were very helpful with great service, definitely a pleasant experience
Mason has take care of me in all aspects. The experience is positive and customer friendly.
Mark Hollis was an amazing sales person at Ashley’s Furniture here in Alpharetta. He was kind, patient and willing to work with me for two days straight. Please stop by and see him if you are inquiring about furniture. Mark I appreciate you so much. Best to you in your future endeavors
Mason is the greatest!!
Emma was great! So helpful and patient as we worked our way to deciding our look for the room.
We purchased furniture for our house from Ashley furniture Alpharetta and its a great place, helpful team. Fay helped us in showing the store, furniture, recommendations, finalising the order, delivery arrangements and it was a smooth process. Thank you to Fay and Ashley Alpharetta team for such an amazing experience to the customers!
Mason did great job
Jawon McDowell was the best he help me with the kids furniture!
I had the pleasure of working with Julia in search of an accent cabinet. She was great with helping me choose the right one for my dining room. Will recommend her to my friends and family.
Emma was great. She gave us good design reviews and helped us choose between multiple options. Thanks a lot Ashley Northpoint
Excellent customer service and great prices. Julia was very informative and helpful.
If anyone is in the Alpharetta area and needs to buy some furniture, GO SEE MASON! He did an exceptional job helping us pick out the exact furniture we wanted and worked with us to get the best pricing as well. Will recommend him to all friends and family as well!
Julia was very helpful and knowledgeable. Found exactly what I was looking for in a very efficient manner. I was in and out… just how how I like
I had a FANTASTIC experience at this location of Ashley Furniture! When I first arrive Fay approached me and asked if I needed assistance. She allowed me to walk through the store without being too aggressive. She is truly fantastic. The furniture is beautiful along with Fay’s service. It’s a 10 out of 10 for me!! My husband and I are happy with our purchase.
Our experience here with Fay was phenomenal. She helped us choose not only a great bedroom set, but a wonderful mattress as well. She was very knowledgeable and pleasant to work with
Great experience! Worked with Nabi and he was great!
The visit experience is great. Manisha was super helpful and supportive.
Ema it was just the pleasure helper Berry happy exciting to get everything in my new home .
Andrea was such an amazing help as I was looking for furniture for my new home! Thank you so much for going above and beyond and being patient with me. I will definitely be coming back to shop with Andrea after I get my move in date!
The customer service is very friendly and helpful,Julia unruth she’s wonderful
Walked in, had a product in mind. Elvi was spot on and ordered what I wanted at the price I expected. Will do business with him and Ashley again!
Mason did a great job for us.
Mason was great!
Larry was extremely helpful from the time we walked in the door until we left. So knowledgeable and nailed the art of customer service. My faith has been restored...we bought 2 sofas and couldn't be happier!!
We worked with Julia to find us a new couch and ottoman!!! She was seriously the best and so helpful for us. She let us look at all the different options and was so patient as we thought through everything! Such a good experience with her and at Ashley.
I came in today and worked with Vivie. She was awesome! Very diligent, knowledgeable and not pushy at all. She made my shopping experience so easy and pleasant. Go to Vivie for all your furniture needs!!!
I had a really good experience shopping here and purchased with Mason and highly recommend working with him!! He was very friendly and extremely helpful.
What an awesome experience! Sherwood hit it out of the park. Thoughtful and patient and helped us find the perfect mattress for my grandma. Really appreciated the expertise he shared. Thank you!
Awesome experience. Mason was a very knowledgeable and helpful associate. Highly recommend.
Larry was very knowledgeable and helpful! Very pleased with our service!
This store is great and Julia Unruh has been fabulous with her suggestions for furniture as we refresh our house. I have trouble seeing colors accurately and Julia has been so kind to look at color samples and help find furniture designs that fit our style. I feel lucky to have her help with this project!
Sherwood is simply amazing!! We are repeat customers and he always does such a phenomenal job to ensure my mom and I get the best furniture for our home. If you’re ever in need of some awesome furniture and an even better shopping experience, ask for Sherwood! He’s the best!!
Larry was a great help helping us get our bedroom set!
Mason was amazing and helped us meet all our needs! Thank you!
I came in looking for dresser's and had amazing help from Julia Unruh. Julia was great, she was patient and very kind and knew her stuff. When I couldn't find something I was looking for she directed me in the right location and helped me find exactly what I was looking for. We will be looking for more items in the future and I'll look forward to Julia's help again. Thank you so much Julia 😁
Sherwood was a pleasure to work with he was patient kind and very knowledgeable he took a heavy load off of us while looking for a new mattress. I will definitely be returning to purchase more furniture!!!!!
Great job Mason, thank you!
The sales rep Julie Unruh at Northpoint was excellent and truly professional and efficient. 3 rooms of furniture done and delivery all set up. Perfect experience. Thank you!
Mason, is the best - he provided us minute details, best response, full attention and he has qualified our rooms and feature and benefit items. I highly recommend him to anyone is looking for furniture. He is very punctual and patient. Thank you Mason for helping us close our living room sofa and two bedrooms sets in one day.
Mason did a fantastic job in helping us find a perfect sofa and clubbed it with the best deal.
Mason is awesome sales person and helped to get exactly what i need. Thank you Mason
Julia was fantastic! She helped me locate the exact dining table that was I looking for. Also helped me get the best pricing.
Our sales associate, Julia, did a terrific job of helping us select just the right sectional which was in stock & delivered two days later! Ashley’s prices, including the furniture, delivery cost and 5 year protection plan beat a competitor by $2,000. Good job Ashley & Julia!
Mr Sherwood helped us select a couch and he was extremely knowledgeable, kind and professional…we are looking fwd to our purchase 👍👍👍
got my bestfriend his first apartment set! Emma was absolutely GREAT!!!
We loved the service by Mr. Mason. He had excellent knowledge on all the products and helped us to choose the best. We are 100% satisfied with the product and his service of Mason … because of him we are purchasing today without that experience we didn’t have the plan to buy. Thank you Mr. Mason , also loved your sense of humour and jovial nature.
Larry was great and very helpful! It was a wonderful experience!
Mason helped us today to buy a sofa. Very helpful & great experience. 👍
Had an another great experience with Mason today! I will be back!
Plz everyone don’t buy from this store at all go to a different Ashley stores There they are a rip off they cheat with orders & they deliver extra furniture & they act it’s bye mistake but they don’t come back to pick it up & they end up making you pay for it & it happened to me & to my other friends plz be a ware very very bad people there
Great service from Mason and team purchasing our bedroom furniture
Excellent service by Mr.Mason
Very good buying experience with Mr. Mason
I am very satisfied by your representative Mason for helping us deciding the mattress we were searching by taking us around your store and explain the mattress with all features and benefits based on our sleep pattern. Thanks for your excellent service Jaffer Sadiq Hussain
Thank you, Nabi! You are awesome!
Awesome over all buying experience in Ashley home furniture at Alpharetta location. The sales person Mason is simply superb, very patiently listen all the concerns I had and did great over all needful. Very thankful to Mr Mason and customer service manager Ana. Thanks you!
Mason went above and beyond and helped us find the perfect solution.
It was such a nice, quick experience! Mason was able to help me find the last purple pillow in the store, did a price match and everything! Highly recommend this store.
Loved 💗 my experience with this team!! Came in needing lots of help with a bedroom set and living room furniture. Julia (sales professional) was amazing. Took in my wants and aligned them not just within her inventory at the store, and set up ideas and deals across other Ashleys' locations. True retail professional!! Brad (store manager) was spot on! He helped us take advantage of any and all advantages with the sale to foster a true win-win for all. Highly recommend this team. Stellar and genuine team!! I will be back!
Thank you, Mason for a helpful and enjoyable shopping experience!
Mister Larry Carter was phenomenal to work with - very knowledgeable and not pushy; confident in the craftsmanship and work they put forth helped to sell us. Thank you! Happy Holidays!
Larry is the best!!! Such a great experience
Mason was very helpful and provided Superior customer service. Soo helpful and knowledgeable. I have found my store for all my home furnishings.
My family & I had a great time with Mason, he was so kind & professional when it came to our furniture journey. We will definitely be recommending him & this store to any of our friends who need furniture. We love our selections!
First time I came to Ashley for furniture shopping. Mason treated us so well and he was very helpful to select right furniture for us. I highly recommend him if you are visiting Alpharetta store.
Julie, thank you for going above and beyond in helping me today. I’m so excited for my new bed to arrive. Can’t wait to shop with you again.
Mason was helpful in guiding me with the purchase.
Nabi did a great job and really worked hard for the best shopping experience! He was very helpful and knowledgeable!
Mason was so responsive! Professional and very helpful. With a smile, too!
Nabi was great. Exactly what was needed at great pricw
Fay was great, quick transaction, A+
Wendy was amazing. So patient and helpful. Will definitely be back! Great prices as well.
Had an absolutely exceptional experience getting help finding a specific bookcase I needed, if you need a wonderful helping hand find Fay Olaiya, also she’s extremely funny to boot!
Mason was extremely helpful and knowledgeable
Sherwood was outstanding! He provided my wife and I with excellent guidance on getting our first Temperpedic mattress. He was thoughtful and listened to our concerns. We highly recommend this store and especially Sherwood as a sales expert.
We did purchase living& dining room stuffs in this store and Windy helped so much with picking up a right thing that matches our expectation and budget as well.
Mason was absolutely great and took the time to make sure I purchased the best fit for my home!
Great service, I will definitely recommend MASON.
Mason helped me and was very friendly and helpful, it was so easy! Would definitely recommend.
Furniture looked nice in the store. Purchased 6 pieces. The delivery guys dropped one of the pieces as they were bringing it in, and then rushed out. The right arm of the section is falling off. The back looks like it dragged across a truck floor. The metal in the back is bent. Not a big deal except that customer service is very frustrating. They said a technician was coming out a week later. A week later and we are told the technician was never scheduled. We attempted to schedule again, and it's over a week out, but they won't confirm it's scheduled. In addition, it sounds like the technician's job is to state the couch can't be repaired, and then wait months for a replacement with their junk in our house. The furniture is nice when it's nice. However, having junk delivered means we will not be buying from them again.
Emma was Salesperson and was very helpful in helping us figure out the right furniture.
Mason was great. Very helpful and knowledgeable!!
I will never do business with Ashley! Especially Ashley Alpharetta Ga. Store! The customer service is awful! I went into the store on Monday, December 5, 2022, to purchase a sofa bed for a family coming into town for the holiday. I expressed how important it was to receive my item promptly. I was assured that I would receive it on 12/15/2022. However, on the 6 of December, I received a call from the warehouse saying that I would not receive my item in a timely manner. So I canceled. As of today I still don't have a refund from the store. Every time I call the store someone answers the phone and put me in hold and after holding more than 20 minutes no one return to the phone to help. This is awful!!!! I advise you not to do any business at the Alpharetta Ashley store!!!!!!!!!
Larry was absolutely the best. Great personality and very knowledgeable about the product. I would definitely recommend him and or purchase from him again. I was looking for a recliner for my disabled mother and he found just what we needed.
Great experience here, and the salesman Elvi was great and super helpful! If I ever need to stop by, I’ll be sure to ask for Elvi!
Elvi was great. Come see him if you need anything.
We bought out furniture here and Mason has been very helpful.we are so happy with the purchase.
Larry CArter did fantastic job, helping us select our new chair.
We had a great experience in the store today and got exactly what we wanted.
Julie was great service ! Great prices , good seasonal deals
Mason was extremely helpful and kind. He gave us space to explore without pressure, but helped us find the perfect sofa for us! Extremely knowledgeable and passionate about what he does. Thank you sir!!
Awesome experience! Beautiful furniture and Sherwood was so nice and helpful!
Their return policy sucks..This is the wait time when u want to talk to there customer service
I had a wonderful experience shopping at Ashley's. Julia was my sales rep She knew exactly what I was looking I showed her a few pictures and she picked up my style and taste for the perfect furniture. 😊Thank you for helping me.
(Translated by Google) Very good attention (Original) Muy buena atención
Mason was very helpful and knowledgeable!
I had a wonderful experience with Ashley Furniture in Alpharetta, GA. I was assisted by Sherwood and he was so helpful throughout the process…he walked me through my furniture options once I was settled on an item, and was thorough with the pricing breakdown and delivery options. I’ll surely be back when I’m ready to purchase more home furniture :)
Mason is a very helpful person, my wife and I we have a good suggestion from him. Thanks Mason we'll come back for more stuff.
Mason was a great for services
Today me and husband went for furniture home shopping. Store manager Mark he was soo good and he had a lot of patience with explaining each and everything with the details.He was very helpful till the end of the purchase very recommendable 👍🏻. Obviously Ashley furniture quality is amazing. And good in variety and collections 👌🏻😊😊
Mason was a huge help! He explained all and pricing very clearly and made the entire process seamless. Will definitely buy furniture here again.
Great selection.
Mason was excellent and helped us select the right furniture and good consulting and very helpful
Great service with mason and awesome price!!
Mrs. Fay was amazing and very helpful!
I have accompanied by Wendy in the store and had a great pleasure working with her. Will always come back to get more furniture from this store.
Loved the collections here. Mr Mason, their sales associate was super nice to us, very friendly and patient to listen our requirements. Also gave us the best possible discount!!
Emma and Sherwood were amazing. They were very patient as we took our time contemplating between a couple of options. They answered all our questions and very easy to work with
We went for just seeing some furnitures for our home and ended up buying. मिस्टर Mason, sales associate there was so nice. Helped us with all the deals and details also gave the best possible discounts. Definitely can go there for your furniture shopping. Happy shopping!!
Andrea is so perfect and helpful, just like an angel. Will definitely be back again!
Fay Olaiya helped me today, she’s was great very kind and very helpful.😍 Thanks Fay!
Emma was fantastic in assisting with our bedroom set and sectional. Thanks again!
Go see Wendy Todd! She was so helpful with what I needed and so attentive. The entire team worked seamlessly together, and I appreciated their patience while I picked out what I wanted. Dakota is the manager there, and he was awesome! I’ll definitely come back to this location whenever I have furniture needs!
Fay is really good and we had a fantastic experience purchasing bed from there
This is the second time I’ve been to this location to purchase a piece of furniture. Sherwood has absolutely made my experience amazing. The customer care that he provides is so amazing that I have no doubts to purchase any item in the store. Thank you for being you and helping my home become more beautiful.
Larry was fantastic and helped us land a perfect dining room table.
I had a great evening here at Ashley’s. I would also like to mention the amazing employee who helped me and my family buy new furniture Emma. Emma was a great help and made my experience better and helped make the progress of buying new furniture way easier!
Great Service!! See Larry.
Great help from Mason, no high pressure sales, very helpful
We had a really smooth and great experience with our purchase. Sherwood was absolutely fantastic with his knowledge and suggestions. We got a very good deal and the quality of the furniture is amazing. Highly recommend your next purchase with Ashley furniture and please see our friend Sherwood. You won’t be disappointed.
Mason is really good and customer friendly
Very good service and the product was very good. The supporting person named Nabi doing a great job and a good human beings. Good appreciate it.
Wendy was great. She greeted me at the door the minute I came in and made an VERY FRIEND AND PROFESSIONAL impression which got me to come back and purchase from her. We are very happy with our purchase and would definitely recommend for everyone to buy from her. THANK YOU WENDY!
Was amazing! Sherwood and Maisha they are great helping me. Thank you so much, guys! I can’t wait to see my house with my new furniture!
Andrea was wonderful! Got us exactly what we wanted quickly and efficiently. We would recommend working with her for any of your furniture purchases!
Miss Fay was amazing very patient and helped us throughout our process ask for miss fay!!!
Wonderful shopping experience with Emma. She was so knowledgeable and friendly. We got beautiful furniture at great prices. Emma helped throughout the process. Thank you so much!
Larry was very helpful in the process, and we had a great experience. thank you!
Fay was outstanding
We were greatly pleased with the service from Julia Unruh and we found exactly what we wanted.
Purchased the Lyndeboro sectional from this Homestore and cannot say enough good things about it. We worked with Fay and she truly was an angel to work with. She was available when we needed her and really went above and beyond. If you come here ask for Fay and you will not be disappointed!
Andre was awesome she is the best at this store outlet. She helped me with a great review on my purchase and I got more items. Thanks sweet soul
I walked in with an idea of what I wanted and Mason explained in detail how we can make it happen. He was very patient and very nice to work with. Thank you the awesome experience.
Mason was very informative and helpful. The overall experience was great.
Great customer service!
Went to pick up a few things for a new apartment. Emma was very friendly and helpful!! If you’re in need of good quality furniture, with great service look no further. Ask for Emma 👍
We just bought Queen bedroom set from Mason at the Ashley Furniture. Mason provided exceptional service for us and went above and beyond to get us the best price. I highly recommend Mason at Ashley Furniture Alpharetta for your home furnishing needs.
Very nice experience with Emma! We found our perfect dining table. Thank you!
Larry’s help in buying a mattress was top notch. Would buy from here any time!
Larry helped us purchase a couch and the experience was super quick, seamless, and easy!
Customer service is awful, they don't care about their clients. We waited more than a month to have a piece replaced and they took a damaged piece three times. Didn't do a full refund. NOT RECOMMEND AT ALL!
Mason was so friendly and helpful ❤️
Our salesman Sherwood was great!
My husband and and I just had the greatest experience at Ashley Furniture in Alpharetta with Mason. Mason spent time with us to help us get the perfect sofa and the best price. I highly recommend this store. And Mason!!
I worked with Elvi to get furniture for my new place and he was excellent in assisting me during the buying process. I highly recommend buying your furniture from Ashley and make sure you ask for help from Elvi!
Julia was amazing. She helped us with purchasing our couch. Fantastic and thank you!
Emma was extremely helpful and have good knowledge of the products. She understood our needs and showed us all relevant dinning tables. We bought johenelle Dinning table.
Larry did a great job at finding the right bed for my son. He was able to get me in and out of the store with no hassle.
Fay was very friendly and was great
We had a great experience with Ashley lately. We bought a lot of furniture including 3 beds, a sectional sofa etc. And I was so very impressed withiverall experience with the sales staff, specially Emma, Manisha and Dakota. We also got some encouraging prices for the items we bought. I strongly recommend Ashley (Alpharetta) for their customer service and best prices.
Fay was amazing
Great service. Emma was very knowledgeable and answered all of my questions.
Mason is amazing! He is very knowledgeable and will help you find exactly what you need. Highly recommend!
Mason is such a wonderful individual. Very friendly and made me feel welcomed. He showed me all of the different options in bedroom sets alongside the different mattress options! He was very patient with me until I fully felt ready to make a confident purchase. Completely satisfied with my experience here. Will be coming back again and referring others to him and only him!
Mason was extremely helpful!
Navi was awesome. Very knowledgeable!
Emma helped us price match a dresser from the website even though it was out of stock. It'll take a bit for delivery, but we were able to take advantage of a great deal
Andrea was awesome! Very knowledgeable and professional.
Sherwood did a great job.
Purchase furniture from Larry Carter today and customer service was awesome. Job knowledge and assistance with getting delivery set up was far beyond my expectations. Great job Larry, will do business here again.
Great experience with Fay!
Mason was great!! Great experience.
I had a extremely helpful customer service experience with Ms. Mobley and a great shopping/ purchasing experience with Vivie Sherwood.
We have been customers of Ashley for many years. We came into the store to browse for a bedroom set for our teenage son. The sales team at this location was knowledgeable, patient and very courteous. They took the time to listen and respond to our questions. I would recommend working with both sales representatives, Mason and Jawon.
Julia is your best go to person. She cares and is their best person at the Alpharetta location. She would help you out and above. It’s very rare to see such people in sales industry anymore who really listens to you & your needs
Great experience and help from Mason.
Mason was very kind and professional. Never saw anyone run like him! Thanks for your help.
Mason was beyond wonderful!! So helpful and listened to exactly what I wanted and found it. I’m very happy with the customer service.
Fay was awesome to work with, made my experience so enjoyable!!!
It was easy shopping at the store today. Fay was very helpful.
Mason helped us with a Beachcroft outdoor set and was very helpful explaining all services, delivery, protection...
The WORST EXPERIENCE , WILL NEVER BUY FROM THIS STORE AGAIN.
Just moved to Georgia and came in to buy some new furniture and worked with Vivie. She was amazing and very helpful. She was not pushy at all and helped us find the best furniture. She explained everything in detailed and made sure to answer all our questions. I will definitely be buying all my furniture from her. Make sure to ask for Vivie when you go in!
Great customer service from Mason
Great customer service, Mason helped me get situated with a new 5 piece sectional and couldn’t be any happier with it. Highly recommend coming here.
I had a great shopping experience at the North Point Ashley store. Wendy was kind, funny and helpful. I never felt rushed during my purchasing decision. I would highly recommend shopping here and asking for Wendy!
Larry Carter was awesome to work with! He assisted us in picking out a wonderful selection of furniture for our new home. Ask for him...he's the best! The store manager Dakota is amazing too!
I’m really please with the service. Sherwood took care of us. He was very nice and professional. Definitely, he was easy to work with. I highly recommend the store and Sherwood
Sherwood was extremely helpful and knowledgeable without being pushy! I will purchase more from him in the future!
I bought from Haverty's, Rooms to Go and Ashley. Ashley has the worst management and customer service I have ever seen. They have beautiful items but IF you ever receive them...it will probably be 3 months late!!!! I would try and find it elsewhere or order from Ashley online. Their service is not quite as bad as the Alpharetta store!
Mason was amazing! He helped us get the perfect love seat for my parents! Married 63 years and still need to cuddle! Thank you Mason
Elvi was a pleasure to deal with today truly and true asset to your company please move him up the management quick 100% satisfied thank you.
Thank you, Jawon. He was very efficient and helpful and was able to quickly get us a great sectional. Thank you for such good customer service.
I have had the worst experience I have ever encountered with a business with Ashley Furniture. We bought a 5-piece sectional that was delivered (a month later than we were told) once delivered, they left us with two entirely wrong pieces to the couch, they brought a dining room table that we didnt even order, charged the wrong customer for a fire table that we bought, and brought four dining room chairs with chipped wood and stains all over the seat cushions. I have stayed home from work FIVE times now for the correct couch pieces to be delivered and ALL five times, they have sent the wrong pieces. I have spent countless hours on the phone with corporate and gone up to this local store and have been assured the problem would be fixed and I am STILL sitting here with the wrong couch pieces and ZERO solution. I will never be going to ANY Ashley furniture with my business again and I will make sure anyone I know avoids it, as well.
Edit: After finally receiving our order 10 weeks after purchase, it arrived completely damaged. We are now waiting even longer for a replacement. It will likely be 2023 before we finally get a table that we placed an order for mid-Summer 2022. It is truly unbelievable that their quality control department is so poor that they allow damaged items to leave the warehouse often, as noted by previous reviewers. I will never step foot into an Ashley store again and I'd strongly advise everyone else to AVOID AVOID AVOID at all costs. I would NEVER buy furniture from here again and I highly advise others to avoid at all costs, as well. We purchased a large dining table + chairs over three months ago and are STILL waiting for them to be delivered. When we purchased in-store from Julia, we were not made aware the table was backordered. We found this out days later and were assured it would be in stock within 3-4 weeks. We have now been waiting 9 weeks and counting and have had delivery scheduled two different times, of which both were canceled the DAY BEFORE arrival. We've heard every excuse in the book and Ashley is still unable to give us an estimated delivery date. They did tell us they expected it to be mid-November before the table was in stock, a stark difference from the 3-4 weeks we were quoted AFTER purchase at the beginning of August. I will never buy from Ashley Furniture again due to their deceitful sales practices and the fact I will likely be without a table for the holidays, even though it was ordered months ago. No other furniture stores have the same stock issues and it is an inexcusable and unacceptable way to do business. Beware and spend your money elsewhere!
I have previously bought furniture here and it was a very easy experience after going to several difficult and/or high pressure places. The furniture has functioned well and I was able to find things I like. I just called them to inquire about a new bed and was able to actually purchase it by phone and never even had to go to the store. The sales person was great and worked out a great deal for me in about 30 minutes total. They emailed the payment link, I made the purchase, and now they are delivering and installing it in 2 days. Great job!
I wish i could give zero to this location. Purchased insurance for the entire furniture from this location and paid hefty amount for the same. When filed a claim; the insurance company (GBS) approved the claim and ordered the new set, however Ashley is saying they never received the order. GBS & Ashley are pointing fingers at each other and are not replacing the set for us. Tried calling GBS & Ashley multiple times with no success. Never purchase protection plan and furniture from this location. The district manager told me that she will resolve the issue and it's been 3 months; haven't heard from them. Send more than 10 emails, but haven't got any response. Fraud company....
Larry was very helpful and informative and knew EXACTLY what I was looking for. He made my shopping experience very easy. Thanks, Larry!!
I had a fantastic experience at this store! Sherwood welcomed me from the moment I walked in, and he helped me find pieces for my new home. He was incredibly friendly and professional.
Ms Fay was the best! Thank you for all your help 😁
Was searching for some couches for my parents and Fay made it happen for us!! So glad I came in the store and found exactly what I was looking for. Will be back soon for more furniture!!
Worst Customer Service. Ashley Furniture Customer Support - Text/Call really unsatisfactory. They keep transferring from one department to another department, online purchase to store purchase. Not sure why customers need to bear this type of service which consumes lot of time and keep sharing the info again & again. One of the worst customer service. Also the quality of the furniture is not up to the value. Sales Order # 340643290 have to be placed after I visited personally with the sales representative which was missed by the representative during my earlier visit. Again one more issue - the Sales Order # 340643290 was paid with my CC on 10/06 and have to call the Ashley team for delivery. Seems my payment isn't fulfilled and they kept my order on hold. Actually my CC shows the amount is deducted but the receipt/Customer Service says the balance is due and hence the I Went to purchase bed, dining table and sofa. Initially a representative suggested to come on week end to get more discount, but I couldn't make big difference actually and the delivery is delayed. The reps here aren't user friendly and doesn't give the customer support. I brought a chair in clearance and I have to carry to my vechicle on own.
Amazing family like experience, came in over 2 weeks ago and was remembered by our friend Nabi. He took the time to get to know us personally and helped my fiancé and I with our decision of a couch. He made sure we were in love with our decision and reminded us of the importance of a sofa and why I means so much to chose the one we love. Thank you Nabi you are the reason we will come back and shop with Ashley furniture.
Nabi, always looks after me when I swing by. He is caring, honest and patient with all his customers. Definitely recommend him for your next purchase at Ashley Furniture!!!
worse purchase experience of my life, I bought furniture back in February and it is already end of September and Ashley can`t give me a delivery date...
Great experience here with Vivie as our salesperson. No high pressure sales and no complaints about several changes made to what we wanted to order. We saw online that some of the items we ordered were reduced in price and we were credited for the difference immediately. We will be back.
Was easy to find what I wanted and was helped with all I needed
Salesperson Elvi excellent.
DO NOT POST A REVIEW OF THIS PLACE UNTIL YOU HAVE RECEIVED YOUR ORDER. Reviews are meant for the entire experience, not just the store. Everything in the store went great for us. It was the delivery and how it was handled that was a complete nightmare. First the address was put in wrong and I didn’t catch it until days before delivery. Then the order was delayed twice, when my furniture finally came, they delivered two different size box springs for our king bed. So our mattress was at an angle for 7 days. Their customer service would put me on hold for 20+ minutes then it would disconnect. We did receive a generous refund for the issues but the hole has already been created. Again the people at the Ashley store were nice and sold us the furniture. But everything after was a horrible experience, I know the people at the store don’t have full control over delivery. But this is where I express my dissatisfaction to the public. I’ve lowered my stars to two because they have refused to give me all of the reward e gift cards I was promised. They said after 5 months of my trying to get the rest that because I didn’t add a down payment that I don’t qualify for the rest. Who has ever heard of that? And the employees who told me I was entitled to the rewards initially don’t work their anymore. The furniture is holding up strong. Also the employees at the front desk will intentionally hang up and act like they’ve never spoken to you when you call back. Terrible.
We walked in and we were greeted so nicely by Sherwood. He then proceeded to help us with the piece of furniture we were looking for! A very successful transaction!
It was pleasure to shopping at Ashley furniture store in Alpharetta they r very good costumer service and friendly thank you very much to Mr. Larry Carter he was Amazing he helped me since I got in Store he gave me a good deal on my all furnitures thx 😊
Both purchases we have made at Ashley Furniture in the last month have both been very positive! Very friendly staff and good customer service.
Jawon McDowen was our salesperson and he was exceptional. He knew exactly what we needed, worked with us for labor day discounts and a payment plan to our satisfaction. He was polite, patient and friendly. Thank you Ashley furniture for the phenomenal service.
The in-store experience was pleasant but the delivery experience has so far been a nightmare. It's been two weeks and we still don't have our furniture. I just got off the phone with customer service and instead of being given a new delivery date, I was told to watch my email for delivery notice. Totally unacceptable. First and last time I will ever do business with Ashley.
We were extremely happy with our salesperson, Larry. He answered all our questions and helped us out and had great patience with all our questions. We will definitely ask for Larry again when we get something else!
Vivi was great to work with when we went in. Super outgoing and knowledgeable
Mason is fantastic! Knowledgeable and just the right amount of helpful.
Awful, stay away!!!!
Horrible customer experience, waited multiple months for a bed, finally received it only to realize the associate ordered the wrong one. I assumed this would be an easy fix, call the store and let them know about the situation and I’m sure they could simply swap out the headboard to make this right. Multiple calls later I still have not spoken to anyone who is even willing to assist. I asked the “customer service” team to simply connect me to the store after 4 tries and over 76 minutes of being placed on hold they simply gave up and told me they couldn’t get the phone answered at the store. So I asked to speak with a member of the leadership team again placed on hold for over 45 minutes was disconnected twice and not one of 4 service associates was able to connect me with a manager to speak with. They refuse to provide me with an alternate way to communicate and sent me on my way. I have a case open though for whatever that is worth. Possibly the worst sales experience of my life. First google review I have ever left. It was well deserved. Please contact me to support.
Mason was a great help with getting furniture for our first house
Mr. Larry was great. He was super knowledgeable and I could tell he really wanted to help me find the perfect mattress.
Never do business with these people! They are liars and lie about everything!! My wife and I ordered furniture on July 4th and these people re scheduled our delivery 3 times! I was so fed up that the manager of the store gave me a credit which I used to buy some other furniture. They were supposed to deliver last week and they never showed or called. It was a partial delivery because our dresser kept getting damaged. Even after confirmation of delivery they still made the excuse of me wanting to tell them I was ok with a partial delivery stating they left a voicemail telling me to which they didn’t. So now we have to wait a third week for furniture to get here and our dresser is now even pushed back u til the following week because it still keeps coming to their warehouse damaged!! Nobody here cares about your problems or how they mistreated you!! They are thief's and I hope they go out of business
I had the best experience at Ashley; the sales rep Julie and esp store manager Brad were phenomenal. Answered all my questions and quickly found different options that go with my selection; worked with me on shipping and helped me set up the delivery and stuff. Think store manager can make or break a store; my interaction with Brad left me feeling he goes above and beyond to make sure the customers needs are meet; I know where I am going for my furniture needs now!!
I would like to share my recent frustrating experience before you make your decision. We ordered dining set which ultimately after multiple follow ups, just table fit delivered that too dramatically mid night. When I asked dilivery guys they had no clue on chairs. They advised us to follow up with Ashley. On one call with sakes person initially he tried to help, started questioning if bought the chairs and share invoice details. This was shocking that there is no way fur Ashley to track what was ordered, and night of this now whenever I call they saying the chairs delivered omg :( I wish I could have ordered the dining from somewhere like we did other furniture. We just took chance for dining set and it was complete disappointment. After paying for order and waiting for so many days now they saying it’s already delivered with no delivery proof. My fight is going on not sure how this will end but thought of alerting to others to avoid any such experience.
Excellent customer service from Sherwood. The best I’ve had in a long time. He is a customer focused person. He is patient, kind and very helpful. I will definitely return for my other furniture needs.
Andrea provided absolutely excellent customer service! The service was prompt, courteous, and personally tailored to my needs.
Post purchase service is terrible as described by other reviewers. My furniture is fine and though the wrong piece was delivered to my home, they did take it back to the truck and brought the correct one. The issue is the promised Mastercard reward gift card a/k/a "discount" that was supposed to come and never has. After numerous calls and texts with the North Point store and calls to Ashley customer service (nearly impossible to get through) and e-mails with Elite Rewards over the last several months, I still have nothing. Elite Rewards advised me on 7/26 that they are "waiting for customer names/orders from Ashley Corporate" and to check back in 2-3 weeks if I haven't received anything. It's now August and this was for an April purchase. So, either this is a scam to make sales or they are just incompetent and/or have significant systems and customer service issues. I need living room furniture and will be taking my business elsewhere.
mason was really helpful and helped me to select matching pillows and carpet for our living room couch from ashley happy with the service
Julie Unruh sold me a desk and a computer stand It has been a nightmare The desk was delivered and put together wrong and is broken The computer stand was never delivered, three time Their customer service is the worst I have ever seen Keep giving me the run around and lying to me I can't get a straight answer from anyone They are worthless I would recommend that no one ever shops there Awful service and you never get to talk to anyone No on can get it done for you and they just keep giving you new numbers
I had an aweful experience with this store. I ordered a bed in April 2022 and they sent me wrong bed 4 times. The first time they brought the bed they fixed it and then we realized it is not what we ordered. We went to store to explain and they said they will fix it and they sent the same incorrect bed the next three times. It's august now and after 5 months and multiple trips to store and calls we still don't have the bed with all right pieces. I had to make multiple trips to store and explain this is them from the start every time I go and they ask us to call back if it does not get fixed but they never fix. The bed has been lying in our bedroom unused we are unable to install any other bed because of this. The store and the customer care has no clue what is happening. My family is never buying anything from Ashley and this store.
So happy to have received excellent help from a wonderful sales associate, Julia at Ashley North Point Alpharetta location. Julia was very attentive and caring for our needs and provided us with best options for desired satisfaction. I would definitely recommend the store, especially with Julia! Thank you.
Poor delivery. Not keeping the delivery date. It is more than one month still delivery is not done. Still now no one is taking responsibility
DO NOT BUY ANYTHING HERE. Here is what our experience has been thus far. We ordered 12 pieces of furniture in July 2021 from Mason, who was very nice. A selling point was the furniture is made by Ashley in the US. On the same day we also bought two pieces from Macy’s across the street. Our Ashley nightmare: -1st issue: The delivery time frame promise was missed by 2 months-eventually delivered in November. -2nd issue: 15% of the order was not delivered- on back order. Finally delivered in February 2022, 7 months after purchase. -3rd issue: The first time we used the dinning room set, one of the chair legs broke. We purchased the “great 5 year coverage policy”, so we called to report it and were told the chair can’t be replaced or brought in to the show room to get a new one. They create a case and advise part (leg) must be ordered. Estimated part delivery May 2022. 4th issue- No part arrives, no call or updates. We call customer service 3 times, and each time the delivery date gets pushed back. As of today estimated delivery date is mid November, 2022, 16 months after purchase and 9 months after the leg broke. Assuming it doesn’t get pushed back again. -5th issue: Awful customer service. The customer service 800# does not answer in less than 40 minutes and there is no escalation process or supervisors. -6th issue: Apparently, the “we make everything ourselves in the US”, just 2 states away isn’t a benefit. Since apparently, a single wooden chair leg can’t be made in less than 9 months and counting. At this point there is little hope this issue will ever get fixed. Coincidentally, the two items we bought from Macy’s on the same day arrived as promised within 1 month, no hassle, no lies, and the product is excellent.
Worst customer service. I purchased sleeper sofa on 1st July and they promised the delivery on 15th July but they keep on changing delivery date every week. I haven’t received my sofa yet and they have again moved the delivery date. There is no one to reply on why it’s being delayed and any resolution for it. Tried reaching to customer service over the call, over the chat even by going to store. I had some occasion for which I ordered the sofa and I had to made adjustment by buying substitute sofa. NO RESOLUTION YET!! Won’t recommend Ashley to anyone.
I really don’t recommend doing business with this furniture store. They will give a date delivered that you will like but when all the documents are sign they don’t care about the customer they only care about the sale. They will change the delivering date with no notes at all. Until you call and found out it will almost be a month for your furniture to arrive. Please if you are looking for good furniture and great customer service and communication go to Room to go.
Mason was extremely knowledgeable, professional, and respectful of our time. We look forward to furnishing another room with him!
Fay is simply spectacular! My husband and I went to Ashley's for the first time looking for a bed, and even though we weren't sure whether to buy it or not, Fay helped us with every detail of our search. We decided not to buy anything, but ended up going back the next day. Fay treated us with great respect and attention which made us leave with a bed, mattress and boxspring. She did not force us at any time, but made us very comfortable and always trying to facilitate our purchase. Thank you Fay and Team Ashley!!!
Horrible experience with non family friendly store in Alpharetta, Georgia. The sales people shouts and screams at 3 years old. Request all to consider different store. VERY RUDE BEHAVIOR.
Larry was great and help us with he whole process. Thank you
Mason was great to work with. Fast and great experience.
Great experience and easy transaction with Mason!
Great experience! Sherwood was very helpful!
Great buying experience! Sherwood did a fantastic job going through the process with us on our initial visit and asked for him when we returned to purchase.
Jawon McDowell did a great job. His customer service was exceptional and it was a pleasure shopping there.
Mason was incredibly helpful in helping us find our perfect new couch!
Fay helped me and my mom today at Ashley's Homegoods and she was very helpful and kind. She helped me pick out a perfect bed and dresser, along with a comfortable mattress and pillow. Would definitely recommend! Thank you Fay!!
we bought a dresser and chest and mrs.Fay was extremely nice and helpful.
Excellent service by Fay! She was very helpful and knowledgeable while also being willing to accommodate our needs!
Mason was extremely helpful and courteous
Mason was extremely helpful in helping us make a decision on a bedroom set. Great selection.
This store is exclusively customer friendly, especially Mason sales agent will do all the help in choosing better things according to our needs
Bought stuff 15 years ago. Liked it. Still have. So bought kitchen table /chairs and sofa. And after a year it looks horrible. Paint chips and leather wear. Looking to replace both already. Horrible quality
STAY AWAY from Ashley furniture, ORDER FROM A LEGITIMATE FURNITURE STORE- sofa and love seat delivery continually delayed 3 times by Ashley. These guys are terrible, they take orders for inventory they don't have. Canceled order
Mason did I great job helping me find a couch. Very knowledgeable and greets customer service
Utterly disappointed in Ashley. We bought a sofa which was delivered, BUT.. there was a small tear AND when my 8 year old sat on it, reclining the back, he cut himself and bled a little on something sharp in the sofa, so we wanted to return the sofa. We called Ashley hours within getting the sofa and opened a ticket with the help desk online. We were told Ashley would get back to us 24 - 72 hours, well it has been over 7 business days, and still waiting... Thoroughly disappointed in Ashley. If they don't reach out soon, I will be left with no option but to dispute the charges on my credit card thru which I made the purchase.
Tiffany was amazing. Walked us through the whole process of getting new furniture, and with all of the changes we made, she was positive and great throughout it all. And when things seemed bleak, Brad came in and gave us an amazing deal to bring all to a close. You won’t make a bad choice coming here, go through the process, you will know it’s worth it on the end. Thanks Ashley Alpharetta for helping us out!
Mason Razavi was fabulous and so helpful and knowledgeable! Excellent!
This store is next to a Rooms to go, I really really wish I would have went there first, instead of here. The whole time I kept telling the guy that was helping my husband and I that we were moving in to our new place July 23 and he kept assuring is that we would get it delivered that day. Even the little girl at the checkout desk said we would get it July 23. I made sure to stress that!! Well, half the order was in my name the other half was in my husband's name. They got my email wrong, so I never got any updates, luckily my husband did because he got an email saying that his order wouldn't be in until Aug 2nd. He changed it through email sooner than Aug 2nd. I couldn't change mine through email since I wasn't getting any updates due to them having my email wrong. So I had to call, well I've been waiting to speak to someone for over 20 mins now!!! This is Ashley furniture not AT&T. I will never do business with tis company again nor would I recommend it.
Horrible Horrible. I bet you the positive reviews are not from real customers. Walked in and for over 20mins no associate to assist. I had come in the previous day and made purchases. All I wanted was to upgrade and for over an hour, associates couldn't figure out the billing until day 3 when I had called back. Delivery is 19th today and got a confirmation yesterday. Took day off work and it's 7pm. No word whatsoever. Unable to get hold of a live person. Automated voice is now telling me, delivery is 25th. A week away. After waiting a week later, today 25th, a delivery man calls to tell me he has my bed with missig parts. This is one useless store that should not be in business. They run my credit and I'm holding $6000.00 on the approved card but can't use it in another store except for Ashley. Every associate I speak with has no clue of what the reason is. Very sad and shameful.
When I entered the store Fay was the first person to greet me. She was patient and took time to walk with me and answer any questions. She was pleasant to work with in purchasing my sectional, mattress and adjustable bed.
Do not order from this store for any reason, as the company is horrible and customer service is atrocious. Placed an order roughly 3 months ago, and the information was incorrectly input so I had to spend 4 hours on hold with customer service. Then I wait 3 months for the item to get to the warehouse/deliver. First delivery attempt- Take the day off to ensure I can greet the delivery people. I'm called by a warehouse rep that says the item wasn't delivered due to a PO number issue, and that is the store's fault. It's not, the warehouse lied as they are the only ones that can attach a PO number. Multiple hours with customer service, and I am eventually by a supervisor that they will email me/text me to ensure I am informed about the future delivery date. However, this never happens. One day wasted and 5 hours wasted with customer service. Second Delivery attempt- I called the day before the delivery and I am told everything should be ok. I take another day off and I get a text saying the truck is 10 minutes away, but it never appears. I waste 4 hours with a basic customer service rep and am told that the item wasn't loaded as the item "wasn't inspected." The basic service rep has no idea what this means and I am elevated to an incredibly rude supervisor, who only offers to reschedule my delivery or cancel my order. No offer to contact the warehouse or any assistance to figure out why this happened again. To summarize, after 3 months of waiting I still don't have my item after wasting 2 days of personal time and over 12 hours on phone to customer support. This company is absolutely atrocious, do not use.
Mason was very helpful.
Great service super friendly staff and good Quality furniture very pleased will come back !! Shout out to mark😃
Disappointing. Look elsewhere before you make a purchase.
Julia was very patient and provided great service.
mason was very helpful and made it super easy!
Julia was excellent with our shopping. Very helpful and knowledgable.
One of my best furniture shopping experiences! Mason was the perfect combination of attentive but NO pressure shopping! Such a gentleman and kind salesman. Thank you Ashley’s!
Lacy was very helpful. She new her product offerings and was able to direct us appropriately.
We were greeted and helped right as we stepped in the store. Easy payment and shipping once we selected our couch.
Mason was very helpful and informative! He came with facts and ready to help!
Fay was great and quick to give help us! Looking forward to coming back for our remaining furniture.
Julia was amazing!!! Ask for her when you get to Ashley!! She made the process smooth and was a pleasure to work with! Thank you!!
Mason was very nice and helpful. Helped us in selecting the right nightstand and dresser for our home. Thanks, will visit again
Great experience with Mason today at Ashley furniture in Alpharetta. Recommend to anyone. Helpful, fast courteous and great price
Julia Unruh from the North Point, Alpharetta location was my Sales Associate. She was very knowledgeable and extremely helpful in my furniture shopping. She took her time to show me how various pieces would look together and pricing discounts. I would definitely recommend and continue to do further business with Julia Unruh (she is my go to Lady) and Ashley Furniture. Thank you Julia & Ashley Furniture.
Ashley Furniture would not return the money for furniture we purchased last year, but NEVER delivered, due to item not being available. It has been now a YEAR, and still they keep giving us excuses as their office is "still processing" the money to be refunded. After many phone calls and visiting the store office, we are completely frustrated. We will never buy from Ashley ever again
Just purchased a bedroom set at Ashely Furniture and we had a really great experience working with Fay. Fay was patient, knowledgeable, kind, and friendly, and helped us navigate to the furniture we were looking for. Thank you Fay!
Mason was very helpful and gave fantastic client services to me and my husband I. We will definitely be back to shop again with Mason very soon!!
It was fun to buy my furniture iat the Ashley store in Alpharetta today. Fay made it very easy for me and my family and very, very friendly I will be back. I recommend Fay anytime!!
Tiffany was great and really helped with our purchase. She was great and extremely patient.
Sherwood was excellent at helping us find our perfect sofa for our new home!
It was a pleasure purchasing my sectional from Ashley. Nabi was wonderful to work with. He is very patient and kind and made the process enjoyable. If you go to Ashley at Northpoint, ask for Nabi. He is great!
Everything was great, the choices & friendly experience. Lacy helped us, she was great & tried her best to accommodate to our budget & mostly succeeded. She gave us information about the mattresses & went into well detail of how payments & sales work. Excited to start adulthood with a new bedroom set🤗🤗
I purchased a couch for my new place. The delivery was great. Julia Unruh was my salesperson and she helped me picked out a sectional that I am so happy with. I would recommend Julia and Ashley Alpharetta to anyone looking for new furniture!
Fay was amazing helping out to choose and buy my bedroom set for my brand new home. We will definitely be back and work with her for our next furniture!
Masón was very helpful and professional.
Julia did a great job helping us out! She did everything she could to get us what we wanted and she helped us get some great discounts!
Tiffany was AMAZING! My fiancé and I came in to order some furniture for our first home and she was so friendly, and helpful. She explained every bit of the process to us and helped us find a plan that would work best for us so we could get everything we wanted. We will be lifelong Ashley customers thanks to Tiffany.
Sherwood was amazing in assisting us in finding furniture for our new home. My mom got a queen bedroom set, I bought a king set along with a sectional. Very efficient. We really appreciated the time he took to make sure we were getting the best deals and ensuring a timely delivery. We will definitely be back!
Customer service was great. Tiffany was very helpful and knowledgeable on the items I order today. You’re the best!!
My mom and I recently visited the North Point store. Matt helped us find the perfect dining table for my parents. My dad is in a wheelchair so we had specific measurements we needed. Matt got into the store's wheelchair and used it to make sure the table height was just right! Amazing! He went over and above to make sure we found the perfect table. He did a great job! We will definitely be back and we will definitely ask for Matt!
Fay is very helpful and knowledgeable for the furniture. She helped us to find the right couch. Thanks!
I wish I could give them zero stars. I placed an order about 10 months ago to have a desk delivered from here and still have not received it. It’s been very frustrating to not have received my order for this long, but the biggest problem is the terrible treatment I’ve received from their customer service representatives and their rudeness. I do not understand how they have had any business if this is how Ashley Home Store handles customers who pay for a service.
Warning-Very Rude, Dishonest Representatives In Sept. 2021, I ordered a desk from this store for it to be delivered. I have still not received it. I’ve called this store multiple times to find out when I can expect to receive the desk and I’m either met with a rude representative or given false information. I’ve spoken to a representative named Anita at this store a few times when I’ve called. She goes out of her way to be rude. She has hung up on me and will not help me to find a resolution. I am very disappointed that not only has it almost been a whole year since I ordered this desk to be delivered but that they have been dishonest about the delivery and are extremely rude!
I called the store today because I do not like in store furniture shopping, it could be overwhelming, but Fay changed today, she made the experience very easy and simple . Very Knowledgeable. Thank you so much Fay, you made it so easy, you have a good understanding of the products and gave good honest advice. I will definitely be back. If you visit the Alpharetta Store, ask for Fay.
this has been one of the biggest mistakes that I have made. they lost my order. they claimed that they delivered it but never did. a lady by the name of Anita is absolutely one of the most rude people that I have ever spoken with. she lied and said that she was the manager and hung up on me. I would strongly suggest NEVER NEVER NEVER shop there unless there is a major overhaul with staff and customer service.
My shopping experience was specular at this Ashley Furniture Store. Thanks to Mark Hollis. It was the fourth furniture store I visited that day, and Mark was very attentive to my needs and help me explore options I didn't think of. I recommend this store to anyone who is furniture shopping.
We bought a dining room set from Julia. She did a great job helping us evaluate options and finding the right set. Highly recommend asking for Julia at Ashley in Alpharetta on North Point Pkwy.
I visited the Alpharetta location recently and Andrea was super kind and professional. Definitely helped me a lot! Lovely person
Great furniture store! Ask for Sherwood he’s very helpful and knowledgeable.
I had a great experience, there is a great selection if furniture, and Emma and Sherwood were very helpful!
Great service by Emma
(Translated by Google) The worst customer service I have ever had, if I could I would put less than one star. When you buy things they tell you that everything is available and ready, after you leave you can wait for more than 1 month. And they never send them to you. Now I'm without a bed, with my mattress on the floor because of them, they don't even send partial shipments. Every time you call or go, the customer service staff does nothing. They only care that you already paid, but not deliver the product. (Original) El peor servicio al cliente que he tenido, si pudiera ponía menos de una estrella . Cuando compras las cosas te dicen que todo esta disponible y listo , luego de que te vas puedes esperar por más de 1 mes. Y nunca te las envían. Ahora estoy sin cama , con mi colchón en el piso por su culpa , no hacen envío parcial ni siquiera. Cada que llamas o vas, el personal del servicio al cliente no hace nada . Solo les importa que ya pagaste , pero no entregar el producto.
We had an amazing shipping experience with the sales associate named Elvi. He was attentive and we didn't feel pressured. Elvi also made sure all questions were answered. Super content with our purchase.
Julia was amazing. She was BEYOND helpful and made the shopping process super easy!! She also was really able to help us with our decor and “vision.” There should be 600 Julia’s running this place she was that good!! We loved our time with Julia :)
Fay was Fabulous!! Extremely knowledgeable and courteous.. 5 🌟 Star!
Mason was extraordinary! What would normally be a stressful experience was relaxed, no pressure and I found everything I was looking for.
Great customer service !!!!! Jawon is the man ask for him when you go
Always love coming to Ashley in Alpharetta to work with Sherwood! He’s always helpful and personable which makes our experience great every time. We will definitely be back. Thank you Sherwood!
Mason is great and was very helpful to me!
Mason was very helpful and friendly with helping me find my new bed
Mason is amazing! He was wonderful and helped us get our dream couch. We will be back!
My boyfriend and I had a wonderful experience at Ashley Furniture Alpharetta. Emma helped make the whole process so fast and easy. She made sure we were happy with our selections and explained delivery and financial options clearly, while making it a fun and laidback experience! Definitely will return :)
I had a great experience with Faye! This was my first luxury place but I was on a budget and wanted to find the right pieces to fit my new place! Being a new mom my son tagged along and Faye was so patient and even entertained my son when he started to get restless. Faye is the best hands down you must go see her!!! Best experience in a while she also helped me explore financing options that fit my budget. The staff is friendly and pieces are high quality
Julia greeted me and my husband warmly when we were on the hunt for a sofa. She was very helpful in determining color and shape best for our living room. Thanks Julia!
Julia Unruh is AMAZING! will never purchase another piece of furniture without her assistance! Thank you Julia!
Waited more than 5 months for a bed delivery, and still not have it. The estimated delivery was 3-5 months and the seller made us think we'll receive it before that. After 5 months, we had to contact the customer support to get an update on our order status. We got a delivery scheduled a few days after. Few minutes before the delivery the transporter called and told me that they only had the headboard and that the footboard was missing. We, then, contacted the customer support again to know when we can expect the footboard to be delivered, they said they were not able to give us a date. We're now supposed to be contacted by a manager in the next 3-4 days.
Mason was wonderful. He helped us find our living room furniture and did an excellent job providing thorough information.
Great shopping experience with the store seller Nabi! Nabi navigated us through the different pieces of furniture we needed to purchase. Nabi was very professional, and would definitely recommend his service!
We just purchased a chair and headboard for my grandmother and had a great experience. Larry was very helpful and walked us through our options. We'll definitely be back in the future.
Elvin was very helpful, fast, and efficient. Great customer service!
Great experience at Ashley yesterday. Ask for Emma if you go. Professional with great knowledge of the inventory. We are furnishing our mother in law suite and she made it super easy.
Mason was a great help very detailed oriented
Will never recommend this store and Ashley products. This was a dinning table order and was placed on 11/6/2021. We got the order delivered in three parts and still to get one piece of the order. I have followed on line and went to the store in person and they promised they will provide update three month ago. Unfortunately they are still have not updated. The good part is that they charged the cost for the whole set. This is a pathetic and will never recommend. We also had issue with the stuff delivered and the service engineer had to come twice. Quality is very poor.
Post purchase service is bad. I should receive a gift card after the delivery and I didn’t receive anything despite multiple phone calls and text messages. At the end the reward center said that we haven’t received your information from the store, however the lady in the store who was answering my phone calls had either disrespectfully pushing me by disconnecting my call after putting me on hold two times and when I called her back she says “Oh did I give you the phone number for the reward service”?, seriously? I requested to speak with the manage and she put me on hold for 15 min and transfer my call to automatic system and disconnected again. This is the worst experience I’ve ever had with them. If you are intending to purchase from them, prepare yourself to the hard time you will get after the purchase.
Julia helped my wife and I and was very professional and considerate. Would highly recommend you ask for Julia.
Tiffany is very professionally, she knows how to make the customer feel comfortable. She explained my options and payment plan. I would highly recommend her to anyone.
Great experience with Mason at the Alpharetta location!
Julia was great! Very knowledgeable and helped us find exactly what we were looking for!
Fay was amazing and very helpful! Nice and welcoming! I would definitely come back!
Mason, the customer service rep at the Alpharetta location on North Pt parkway is always a great help.
I purchased furniture from Ashley for my new home and I can say the quality and the touch of it is the same from day one. Andrea was very helpful and patient with me. I even returned to purchase for my mothers a house warming gift in which she loved.Best place ever Thank you
I purchased a couple of items from the Alpharetta, GA store today. Jason Mcdo well was the rep who assisted me. I was very pleased with his efficiency and level of knowledge. I will visit this location again in the future.
Mason made our experience shopping at the Ashley Homestore Alpharetta very pleasant. He was very honest and helpful to find us the right furniture. I highly recommend asking for him when going to the store.
Great selection and Tiffany was very professional and helpful. Overall a wonderful experience and I purchased the sofa and chair I wanted.
The sales person Elvi was a big help today I came in just looking and getting some ideas of what I want to purchase. He was a huge help and communicated very well and helped me to find the perfect furniture set for my living room and bedroom. If you come to this Ashley ask for Elvi you won’t be disappointed.
Andrea was amazing and very helpful ♥️. She was a genuinely nice person with great taste in furniture I would definitely recommend her to anybody interested in furniture shopping
I came in the other day and honestly I had impeccable service from Andrea she was very polite I told her what I wanted and she provided, great personality and helpful thank you!!!
We purchased 2 big bed room sets and sectional couches, they are amazing and delivery and service is very good. Got good discounts and gift cards. Appreciate Julia Unruh helped us lot. We will definitely visit this place for future needs and recommend you all
really good recommendations for everything and making sure we get everything we need for our experience. really good customer services, really satisfied with my purchase and staff
I am much satisfied with Tiffany white patience and nicely helped.
Sherwood was our salesman and he was awesome!
Very happy with my new furniture. Had great help from Tiffany White!! Made the process easy and was able to answer every question.
My husband and I just ordered a dining room set at Ashley furniture store in Alpharetta store. The sales lady we had was amazing her name was Lacey she was friendly and listened to exactly what we wanted and we were able to get the dining room set we wanted. Highly recommend seeing Lacey at the Alpharetta store 😀
My husband and I had a wonderful experience thanks to Emma! She was very knowledgeable and answered all of our questions while looking at furniture options. We greatly appreciate all of her advice and will be coming back to her when we are ready to make a purchase.
Mason was great help throughout the buying purchase and made it simple, easy, and pleasant!
Tiffany White was an awesome help when we came in today to purchase a new mattress and bed for my little brother!
If you want to get your furniture delivered on time DO NOT order from Ashley. We ordered the furniture by Jun 15th and they delivered half the stuff. And the other half they promised to deliver in 30 days. And we’re still waiting for the other half and it’s almost 4 months now and we still don’t have it. If they were not able to deliver they should not have taken the order. We would have ordered it from somewhere else. We could not even do our house warming yet coz we don’t have the furniture. So think again before planning to buy from Ashley. All that being said we had a great experience with the sales man Mason at the store. He is absolutely awesome.But end of the day Ashley is not able to deliver.
Came into to Ashley looking for the perfect mattress. I am very indecisive and Mark was very patient with me. He has amazing customer service and is very knowledgeable of all products. He helped me narrow down my options based on comfort and price. 10/10 recommended I am in love with my new mattress.
We arrived sortly after they opened for the day. We were partnered with Sherwood. Sherwood made my first furniture purchase beyond easy. He asked what I was looking for, my budget, availability, etc. He navigated us through the building whereas I would've otherwise gotten lost. 10/10 employee. NEVER. LET. HIM. GO.
We had an amazing experience!!!! From the minute we walked in, Lacey greeted us, gave us information and checked in on us, There was NO selling pressure, After a few minutes she knew exactly what we were looking for, and in less than 1 hour we got exactly what we came in to buy. She was knowlegable and informative about the pieces, we will be back for sure for more furniture, The showroom is beautiful as well. Thank you, Alaisha Green for making this a positive experience. The DePalma's
Tiffany White was fantastic and one of the primary reason I walked away with the more valuable and better looking furniture. Piece of furniture is gorgeous and customer service top notch. Highly recommend thanks Ashley
Hello We worked with Julia Unruh and she was very helpful and patient with us during the purchasing process for our sofa. She had good knowledge surrounding the pieces we were interested in and she provided very good customer service. Thank you very much Julia.
Fay was amazing! We found the perfect couch for our home!
I was at this store and met this awesome Sales Rep called Fay!! Working with Fay is fun and very knowledgable about her products. Fay, will be honest with you will tell you as it is. Ask for her when you visit this store!. Definitely will come back and buy more stuff from her!
Mason was amazing! Professional, kind, and knows his stuff! Highly recommend him to anyone who’s in the market for new furniture.
Find Fay and Mark. Awesome sales people. Helped me get everything I was looking for. Will be back.
I had a wonderful experience today at Ashley in Alpharetta store with Mason ,he is very knowledgeable and patient and very professional. I recommend him to next customer.
From the minute I walked in, I was greeted by Nabi. A very welcoming and kind guy. He asked me what I was looking for and I told him what I was looking for. And before long I was checking out with a new and gorgeous living room set and new bed set for my new home. I would recommend everyone that is in the market to come and speak with Nabi in Alpharetta.
Sherwood assisted me today. He was very friendly and allowed me to look around without being too pushy. Awesome interaction! Got a great deal on an amazing couch! Will post another review after delivery :)
We went to the Ashley store on North Point Parkway. Andrea was so helpful to help us choose the correct bedroom set for our girls. She was very patient and answered all our questions satisfactorily. She stayed to complete our order even after store closing hours.
I purchased a living room set here and wanted to share how awesome my experience was! I was helped by Julia. She showed me all the living room furniture, making sure she understood my taste and what exactly I was looking for. I know I asked a ton of questions and she was able to answer them all!! It was a luxury experience. I ended up getting the PERFECT couch and chair for me and I couldn't be happier. Best part? She even helped me find the best deal for my situation. Highly recommend going to this Ashley location - ask for Julia!
Came back and met Tiffany W. At the Alpharetta store and she did an amazing job! She was very thorough and unlike most places she knew her product extremely well. If you are going to the Alpharetta location please ask for her!
Mason was very helpful from start to finish. He goes above and beyond to make sure you’re happy. I highly recommend him and this store.
Buyer beware! Delivery team is sub contracted out from Ashley. They do not care about your furniture and will actively work to damage it. We have on Ring video drivers dropping chairs off truck - damaging poorly made furniture. We had a repair person sent out (warranty on products - they will force you into a repair…. Still waiting 9 months later for repair) and when the repair rep disassembled the chair…. It’s all pressure board and thin (I mean thin) batting and sloppy craftsmanship. So sloppy! Repair representative said Ashley is the WORST company he works with (contractor in area for several furniture stores). Ashley is worst in customer service and worst in quality. That $900 chair cost maybe $75 to make in Thailand. Second chair was not able to be repaired so we were told a new chair would be sent out. Still waiting. BBB is now involved and a law suit may be required to get our money back or chair replaced.
Just had the pleasure of visiting the store today. Typically not a fan of furniture stores for being constantly bombarded with obnoxious sales associates. However, my experience today at his location was vastly different. I first visit R2G next door to work with Chris - he was seemingly helpful and negotiable. But when my wife and I walked in Ashley we were given a warm greeting by Nabi. I let Nabi know we were browsing and didn't need immediate assistance and I will be sure to call for him if needed. Nabi didn't get an attitude or snippy like most sales reps do when I said that but allowed for my wife and I to explore the store and eventually landed on sofa we equally liked and was able to get a spectacular deal. Not only did Nabi negotiate a reasonable price but I was able to partner with he and his Manager Brian on the whole package and the service from them was top notch and consistent. I enjoyed the fact he was polite, kind, and had familiar response of "my pleasure" with every thank you we given or follow up to question we asked. It is a great reflection of the store Leadership and Nabi's class and professionalism. Very rare to find in furniture stores. Thanks for the great experience.
Lacey was absolutely wonderful! Very helpful and took great care of us! Thank you so much!! 😊😊
Mason helped me with my whole living and we had a blast pictures out each piece ! Thank you
Good furniture, but loads of delays in fulfilling their orders (way more than they anticipated) to a point where they have no clue what to tell you. We've had to wait for over 7 months to get our King bed frame, and still waiting for our nightstands. We placed our order in Oct 2021 and were supposed to receive everything in Feb, then Mar, then Apr, then May and now they are telling us July. I know covid has impacted supply chain, but this lack of clarity and false hope given is pretty ridiculous, and the customer service isn't great. I've had to go to the store in person multiple times to get some concession for this endless delay. We've been buying things from Ashley for a while, but I highly doubt I'll buy anything soon unless they have it in stock!
Mason was amazing!! Most helpful kind furniture salesman I have met. Not pushy. Perfect!!!
Emma was very helpful with my recliner purchase! Brad the manager was also great. Great experience.
This is the 2nd couch I have purchased from Ashley home store. Andrea is wonderful to work with! Highly recommend!
Mr. Mason was extremely helpful with deciding on the perfect sectional for our living room and 2 swivel accent chairs!
Andrea - Thank you !!! 5 stars for Andrea. She assisted me and my family, spoke at length to understand our requirements, walked with us throughout the store to talk about the living room furniture ideas, discussed with her manager time and again, gave us personal time to discuss and return to the store. Andrea followed up next day and re discussed our plans that were evolving. I remember facing an extremely rude manager at another Ashley store however Andrea was just the opposite - fully trained, easy to speak with, work with and offered us a good package that we could not refuse. You have a wonderful store associate in her; I do not think my plans would have materialized otherwise. Thank you Andrea ! Also thanks to the manager at North Point Ashley. Overall really good experience.
I was in ashley alpharetta store, mason was spend six hours to show best of product and color and design.I realy sugesred to go and ask mason to help.Five star deserve it. Khang
Even though there are some real horror stories on the reviews, Andrea was extremely knowledgeable, personable, and accommodating, so she is getting five stars. She spent about four hours helping me decide through my indecisiveness (solid wood options, tempur pedic vs purple mattress, etc.) and preparing order for delivery without breaking a sweat or showing irritation. She has also kept the line of communication open by giving updates on the order as it becomes available. I understand that delivery expectations are all over the place now, but hopefully I will have my new furniture in a few months with no issues. Hopefully, I can give Ashley as a whole five stars soon. Stay tuned, folks!
We recently bought Sofa and Bed from Ashley on North point and it was a pleasant experience. Sales rep Julia was wonderful. We only came for one last look before purchasing the Sofa in Roomstogo and because of Julia we ended up buying Sofa and king bed as well.She was very patient for two days while went back and forth on the Sofa we wanted and the price range we are looking for. After we decided that bext day we went and added bed to the mix and then at last minute ended up changing the Sofa to a different one. Throughout this she was patient and even showed us cost break down and gave us good price. She wasn’t hesitant when we asked her if we could get print out of the price break down. She was profess Through and through. Thank you Julia for a wonderful expe. Appreciate it.
I literally had such an unforgettable experience purchasing a beautiful fine china cabinet for my dining room and I couldn’t have done it without Alaisha. The woman is attentive, kind and overall made the experience so smooth and effortless! I will definitely be purchasing more furniture in the future and definitely recommend seeing Alaisha for all your furniture needs!!!
I came to buy many things including a Sofa, LoveSeat, Pillows, and other home accessories. I was VERY lucky to have had the help of one of the experts there named – Elvi –. I usually don’t like furniture shopping but Elvi made it very smooth and quickly for me because I would tell him what I was looking for, and he was very knowledgeable with everything in the whole store…so that made it much easier and quicker for me. I also had such a fun time shopping because Elvi was very cool and fun to be around while shopping. I had a FIVE STAR EXPERIENCE!
Lacey was great! Very supportive, knowledgeable, kind, patient and respectful!
Mark Hollis made my sofa shopping experience absolutely amazing. My girlfriend and I went in the store and told Mark exactly what we were looking for. After Mark showed us a few options we did not love, he tailored our experience to make sure we found the exact sofa we were looking for, which is exactly what Mark did. Furniture shopping can be an overwhelming experience for most people but when you have people like Mark helping you out, a situation that can be stressful turns into a memorable and fun experience. Mark and his team did a great job and I would absolutely recommend going to this store and asking for Marks help if you are looking to shop for furniture.
We had a great experience with Mark this past weekend. He was friendly, very helpful and helped us find the right dining room table for our home. Mark has great customer service and we would recommend him to anyone who is looking to buy new furniture. Thank you again!
My husband and I came into Ashley Homestore Alpharetta on a whim. We came in knowing what we wanted for our new home, but hadn’t made any concrete decisions. Sherwood Green was welcoming and polite-not pushy or overbearing as some furniture sales associates tend to be. He allowed us time to peruse, and checked in periodically to see if we had questions. We did not intend to purchase furniture today, however, Sherwood’s kindness and product knowledge made this a no brainer for us. The store manager was also so accommodating and helpful! We would happily give this store our business in the future.
Mark was absolutely amazing!!! This was my first time furniture shopping, & he made it so easy! He was so knowledgeable and really took the time to answer all of my questions. Could not recommend him more!!
Deveno was very attentive, helpful and knowledgeable about style & materials which was a big help. We will be back to Ashley’s.
I just ordered a marble table from here. So here's 5 star for customer service! Initially I wanted to buy it online but it was out of stock. But Alaisha helped me find it and gave me the best price! She was very kind and patient with me. I hope that the dining table comes to my liking!
I had a great experience furniture shopping here with Emma. She made sure I was happy with my purchase. She even helped me carry my stuff in the car! The manager was awesome too! They both took care of me!
First wanted to point out that Elvi is amazing he doesn’t make you feel pressured nor rushed. He answered all my questions walked me through the store and showed me different options on what I was looking for. I will be back for more furniture and highly recommend him to anyone that is looking to visit the store.
I ordered Northshore bed and it was back order and came late and rescheduled multiple times but no complain since they told ahead that it is back order. However, once bed was delivered on 3/23, it started to smells horrible but I thought that it will go away in a week or two week but it did not go away in spite of me keeping windows open whenever good weather but smell remain as is. I tried to sleep and stayed for an hour and I started having head ache, uneasiness and felt like vomiting and left room to go and sleep in loft. We have not used that bed even once since it smells so bad that you cannot go near bed. Bed room has been locked ever since it was delivered on 3/23 with windows open and smell is horrible. I asked Ashley today 4/5 to return this along with night stand (which I had complained for damage )and they said too late for bed and I should have informed before but my point is most new made furniture will smell for few day and we give a week or so to settle down and that's why I waited but when I see smell not going at all even after two week then something is wrong and I am feeling very uncomfortable with that smell now and Ashley saying too late to return and refund. When Ashley technician guy came for inspection of night stand damage, even he felt smell was too bad for all both (nightstand and bed) and even he could not sustain and Ashley saying because I complain only for night stand damage and not bed smell, they cannot return bed which I feel is not fair and even for night stand they saying select other nightstand. I do not know if that smell is harmful to health and going to cause some serious health issue or not as it already caused nausea but need to see what else I can do.
Our sales associate, Julia Unruh was very knowledgeable and patient with us. She showed me all options available in the particular set of furniture we were purchasing. I really enjoyed our experience and will definitely purchase furniture from her again in the future!
Emma is amazing, I really appreciate her time to solve my requirements and give us a good product, she has a lot of experience and professionalism, ask for her
We bought sectional sofa at Ashley Furniture just over a year. I want to highlight two issues here: 1. They recommended ProtectAll insurance which is 5 year extended warranty to protect against accidental food spills and misinformed about cushion resiliency issues. In reality we made three claims so far, they rejected every claim by simply checking photographs with no reason. It’s waste of money, please do not buy this insurance, you will end up paying out of pocket. 2. Foam resiliency is surprisingly so bad that sometimes we get back pain in chaise and love seat part of sofa. We contacted Ashley warranty they didn’t supported saying it’s just over a year, I thought as a courtesy atleast Ashley Furniture would address my concern but rather they redirected to Protect All company which is non-customer friendly company. They rejected it without even sending any service technician for review. Totally unsatisfied with the product and service.
I came to Ashley to buy a new mattress for my guest room. Sherwood assisted me in picking the perfect mattress to fit my guests’ needs when visiting. Sherwood was very knowledgeable of all Ashley store products, friendly, and personable. I will definitely be back to purchase any additional items for my home. Thank you Sherwood!
Great designs and the finance is very easy to get
Worked with Nabi and he was great! Very efficient and accommodating. We always have a positive experience with Ashley and will definitely return in the future.
I had an exceptional shopping experience here. ANDREA, was AMAZING. Make sure you ask for her. Andrea made sure she listened to every detail I needed in the selecting process of my furniture. She was very patient and polite. Gave me a great discount on my furniture as well. My wife and I will always ask for her when we purchase anything from Here.
Never ever , and I mean , never ever do business with these liars. They don’t let you speak to a manager , they lie about delivery times , dates and don’t show up. They deliver damage goods , and can send a truck back to pick it up , but can’t send a truck back for a missed delivery ?. They show me an only picture of a damaged item claiming now it’s now out of stock , and then called me next day to reschedule the delivery they missed twice because they don’t show up. I do have issue with my items and it’s three weeks before they can come back and fix it. I accidentally met the repair guys on their lunch break claiming they are slow and don’t have work to do , but my item 3 miles away is 3 weeks out for repair. Liars , dishonest !!! Stay away
I purchased a dining table set from them more than 3 weeks ago. When it got delivered to my house, the delivery person couldn’t put it together because the table was defective - it has multiple issues with it and can’t be put together. He left the table in my house (unassembled on the floor as you can see in the picture). That’s when the nightmare began. I called Ashley furniture and they said they will send someone out on a specific date between 3-7 pm. I waited all day. The person never showed. I called Ashley furniture. After multiple attempts, they sent out another person. This person came with nothing and told me my table was defective (he accomplished nothing). Since then they sent me an email saying they will replace my table (even exchange). 2 more people came out and each time they came out with wrong items and never brought the replacement table. Despite 4 people coming out to my home, I still have a defective, unassembled table in my home. The latest customer service person keeps telling me they want me to wait 2 weeks so they could deliver some new hardware (screws) and then I have to call them again to schedule someone to come out to fix the table. The issue is: the entire table is messed up - it’s missing pieces, the holes don’t align properly, the screws provided were incorrect, etc. Getting screws alone isn’t going to fix this. They know that. They already sent me an email letting me know they approved the exchange of the defective table for an entirely new one. However, due to their incompetence, they never send their people with the actual table. All they do is schedule people out who have no idea what they are doing. And I am back in the same situation. At this point I’ve had 4 people come out to my house and still no resolution. They refuse to take the table back. The customer service people refuse to allow me to cancel. They keep forcing me to reschedule. I went to the store where I purchased the item. They said their furniture has a no return policy. I explained to them the situation I am facing. They told me it’s going to take several days to give me a refund. I have lost trust in this process. I don’t know if they are telling me the truth or just stringing me along like Ashley furniture has been doing. Thank God I purchased this with my credit card. I am obviously getting my money back because I am going to dispute this - there is no way I should have to pay an insane amount of money for a defective table. But I am drained. I have never had a worse experience with any company in my life. I implore everyone to review this experience and think about shopping with Ashley. I will continue to share my experience with everyone I know. Not a single person I have dealt with at Ashley Furniture has been willing to help me. Even my salesperson who seemed so nice to the day I was buying the furniture wouldn’t even spare a few minutes to help me despite this horrific experience. I am appalled at how this company thinks any of this is ok. So I googled Ashley Furniture and I realized that a news station covered a story about Ashley Furniture’s lack of customer service. This is happening to many people. I should have googled them before I bought furniture from them.
Very bad customer service especially staff who handles front desk in Alpharetta store. I had ordered dining table set where in one chair was not delivered and another damaged chair which was delivered which had cracks. I went to store for replacement and re-order as well as status of missing chair. Lady who called herself to be store manager at customer service desk was very rude while I was trying to share my concern as well as reorder for damaged chair. She was very abrupt and paid no effort to at least listen to the situation and provide details. Another instance on the same order. I got a call from warehouse that on 9th march my missing chair will be delivered. We waited for entire day and then when I called customer service late evening I was told that some one from store changed delivery date without even informing me . If date was changed at least customer should be notified. I have been a regular customer but this level of service is forcing me to share my concerns.
Went in. Talked with the sales rep. Looked around. Got checked in upon but not aggressively or annoyingly. Got the price breakdown, delivery info, and comparisons. Looked in another store for due diligence. Came back and purchased. It was that simple.
Terrible business. Bought a table from them and they said 1-2 weeks and never received the table. Talked to customer service multiple times!! Got multiple answers. Ended up canceling the the order because they were just playing me. Turns out the tables price is higher than what I bought it for so they were just probably shipping it out to ppl who paid after me. Don’t shop here. You can do better
My wife and I bought quite a bit of furniture from this store .. Elvi one of the gentleman helped us out and was very courteous, we never felt pushed to buy, we took our time and the experience was amazing. Our girls have Trundle bed and unfortunately the twin mattress’s height was overlooked and the lower portion of the bed wouldn’t close. We went back to the store within a few days of delivery, spoke with the store manager, Brad and I can’t begin to stay how courteous and accommodating he was. He didn’t even see the pictures which we had on our phone to prove that the bed wouldn’t close due to the mattress height, right away agreed to swapping it out with the one with better fitting height. He took the time to show us different mattresses and was simply outstanding with his customer service. Shout out to this amazing store and the outstanding store manager and sales assistant: other stores need to come and experience and learn what customer service is from ELVI AND BRAD.. YOU GUYS ROCK!!!
Update: As of 8/8/2022 we have received no furniture. Have spoken with corporate several times and had them 3 way call the store with us on the line, but the store will not answer the phone, even when the corporate office called them. Long story short, if you order from them, you may not get your items. Getting ready to dispute the charge to my credit card if we do not hear back from them soon. Sherwood helped us at the store. He was patient and not pushy, allowing us to look at everything in store and giving us our space to shop. So far we are happy with the service we received in store, but after looking at some of these reviews, I will ammend this after we have received the furniture we ordered.
Emma was supper nice and helpful
We would give mason 10 stars! He was very easy to work with and truly cared to help us find what we were looking for. He made the shopping experience very comfortable and he was very knowledgeable about Ashley items. He is a true asset to Ashley Furniture. Thank you Mason for helping us furnish our new home.
DO NOT PURCHSE FURNITURE FOR HERE!! New update!!Buyer beware!!! It is now March 23rd and I have been told for the 3rd or 4th time our furnature has now been pushed another month for the recliners and the last piece is to July. They also told me they no longer do partial delivery, so the love seat sitting in the warehouse will not be delivered. We ordered furniture Dec 5th of 2021 and were assured by the sales person that this type of delay would jot happen with Ashley furnature, LIES. THEY ARE DOING NOTHING TO HELP US!!! Ordered furniture Dec 5th. Called several times about partial deliery as the sales person instructed but was told they couldnt do that. Furniture was scheduled to be in the wharehouse this week so called to set up delivery date and was told it is on back order until March. Rep I talked to did not want to help and said to call the sales person. Unfortunatly you cant get to the sales person. We were tild this would not happen since it was all made in house. Feel like I was lied to.
Sherwood was VERY helpful throughout the process of purchasing my sofa!! I definitely recommend this location and utilizing him as a sales associate!
1/2/22 - order couch set with estimated delivery time end of January. Delivery estimate extremely wrong with poor communication during the process. 4/18/22 - furniture is delivered, delivery guys back over our lamp post (no apology just, “I hit your light”), leave muddy footprints on our white carpet (it was raining that day), and smell so bad we had to open all the windows and light candles after they leave. Ashley “customer care” wasn’t great to work with throughout the process. We are still waiting on an almost $600 check for the damage. 5/7/22- we order an office desk. Flyer with price at the store had the picture of the item we wanted but the price of a cheaper item listed. We continued with the purchase even after the false advertising. 5/10/22 - delivery shows up, desk is damaged so they take it away. Delivery rescheduled. 5/13/22 - our delivery was supposed to arrive. I get a call around 9am stating the delivery truck is on its way. It never shows up. We have a whole house to furnish and we tried giving them our business again after the first major mess up. But it’s clear customer service is NOT a priority. That was our third purchase and likely our last.
Always so friendly without being pushy! Ty was so amazing to work with. She was so patient and very knowledgeable about all the products, and very honest. She made the experience so easy and I will definitely be going back to buy furniture again from her!
Sherwood was an amazing resource both times I visited and purchased living and bedroom furniture. I’ll definitely be back because of him!
I love this place
I got a queen mattress from this store. A defective mattress was delivered on 21 Nov and since then I am told to contact some one or the other. Technician came out delivered a wrong report inspite of me clearly stating everything. Today I got to know the entire process was wrong after 1 month. Replacement process has started all over again. I have been cheated and robbed by Ashley.
Worst company ever. Do not buy anything from them. Bought 2 recliners paid for delivery and set up. One recliner was not put together correctly, upon sitting in it one side of the back came out, bending the track on the otherside and causing the chair to tip backwards with me in it hitting m head on the floor and burising one side of my body from should to hip. I Called the same day items were received, took 2 weeks for the return to be approved, and another week for a pick up to be scheduled. I was told the refund would be processed after the items were picked . On the 5th buisness day I called because my refund had not shown on my credit card yet. I was told it could take up to 2 full billing cycles meaning 60+ days. Why? If the refund was processed after Pick up, it should only take 3 to 5 business days to go back on my credit card. Why does it take ashley furniture 60+ days?
Fay was great..we had an awesome experience!!!
Nice bargains on my Recliner.im happy
🛋 💺 🛋 🛌 ❤
The in-store experience was great. The delivery experience has been embarrassing. Somehow, my items got back-ordered several months, but finally they became "available". Delivery attempt #1: One of the two items had manufacturing defects, and the other didn't have the electronics assembled by a tech beforehand. I sent them both back. Delivery attempt #2: I received an email that the items are available, so I scheduled the new delivery. The delivery is confirmed once more the day before, via text. Three hours before my delivery window, I get a call saying that the items are not available and will not deliver. Delivery attempt #3: The exact same thing as Delivery attempt #2 happened again Delivery attempt #4: Hasn't happened yet, but I have my doubts...
Great experience from beginning to end! Items delivered quick and easy.
When I first walked into the store I was there for about 15-20 minutes and no one acknowledged me. Finally a wonderful gentleman NABI assisted me. I was sitting on a couch when he greeted me and I told him no one had helped me. He then proceeded to help me get my perfect couch. He also helped me look at mattressws but decided to go another company. He saved my business. Thank you Nabi for making my experience great
You need friendly service come see Elvi dude was amazing from as soon as I walked in
No high pressure. Julia was great, spent as much time with me as I needed but let me browse as much as I wanted.
If I could give this store zero stars I would. We have received two of the same bedframe and both were mismanufactured. At this point it’s been months!!! They promise you that they will fix the issue and then sent people out not willing to build, unable to build because it’s been manufactured incorrectly. I warn you now - do not shop here. The worst customer service and product I’ve ever experienced. Even had to file a claim to get my money back. This store should be permanently shut down, spend the extra money and go elsewhere.
Damaged parts and can’t assemble bed set order # 34055**** purchased on 1107 delivered last week as direct shipment Purchased at Ashley - North Point
Emma at North point parkway store was great for getting the good deal. Like the service she provided, will definitely refer her to our friends.
Great customer service
Mark H. at the Ashley HomeStore located in Alpharetta was great ! He was very informative about everything on the floor and helped us find a great couch ! If you are looking please ask for him ! Great experience
We have made an instore purchase of several items back in July, 2021. The sales person who helped us was really helpful, friendly and knowledgeable. So the service up to this point was great (or so we thought). Out of the 3 items we ordered we have not received a single item in full as of today (Nov. 16, 2021), and what is more frustrating is that we have been receiving a round table we bought in parts. First delivery in Oct. they just brought the table top realizing they forgot to order the base and legs, and also found out the hardware (for the assembly) was missing. After we had waited about 3 weeks they brought the base of the table but didn't bring the hardware. Recently after several phone calls, they finally came back out (11/13 Sat) but this time they brought another base and not the hardware. The delivery guys said we were going to receive a call from their customer service but never did, so reached out again today and now they placed an order for the hardware. Now they are saying we have to wait another 7-10 days for the tracking info of the hardware, once we receive we need to call back in to schedule a technician to assemble which may be another week easily. Even if considering crazy supply-chain/material issues going on right now, this is just too frustrating that not a single item is fully delivered after 4 visits to the store, countless calls and emails (at least 10 times): 1. Having to wait for items to deliver for over 5 months (and counting), 2. Having to receive an item in 3 different parts (with issues still not resolved as of today, and 3. Having to repeat ourselves every single time we call making it clear what we are missing, then they bring in incorrect stuff every time. Seems a total breakdown of communication within Ashley. If you want to make any purchase at Ashley, please confirm with the Sales person that your order is fully/correctly placed so you don't get your item in different pieces/parts, and ask them to be honest on how long it will take to get your items delivered (instead of keep pushing out dates).
Sales guy Mark Hollis was excellent at his job. Very helpful and ready to solve any questions.
Sherwood was extremely helpful and knowledgeable. Not pushy, but there to answer any questions and let you browse on your own as well.
Fay was awsome. Thank you so much for you help. If some one goes to the store you should definitely ask for Fay
Keep postpone the delivery and no one call the customer to notify them. I waited the whole day to know that my order got behind.
This was our first experience purchasing from Ashley and from the time we walked in the door we were greeted by Sherwood and he was patient and knowledgeable and made our shopping experience memorable and enjoyable! We will definitely be back! I recommend 100%
Be prepared to wait 3-6 months for your furniture… but your sales person will tell you it’ll only take a few weeks. What a joke!
Associate, inventory and quick delivery were beyond my expectations! Thank!
great furniture at affordable prices
Was out shopping for furniture and came to Ashley And came in contact with this helpful associate, that has a customer service! No knowledge about the product and more. Sherwood. Bravo
The customer service at this location is terrible. They don't pick up the phone and bed frame came missing the holes that are used to screw the pieces together. Once they take your money you are on your own, avoid at all cost. Over a week to get someone to come fix this and still waiting. Will never shop here again. I also ordered a dresser, but ended up cancellation and never got the $1,000. Wells Fargo had to file claim 20 days later to get the money.
Thank you, Sherwood! Finally a store that’s open, honest, & transparent! Love the pieces I selected!
Mason was great, very informative and helpful. The whole process was quick and easy.
Samantha and Brad were very helpful in getting us what we wanted. We enjoyed dealing with them.
I had the pleasure of working with Sherwood Green. He was a delight to work with and was quite knowledgeable about the products. I will definitely return to Ashley to work with Mr. Green.
Awesome experience! Sherwood is FANTASTIC...definitely ask for him. The store manager is SUPER nice and helpful as well. Great deals and excellent furniture. A++
Just don't spend your time and money like I did...the worst business in the furniture industry. No customer services and no call backs. They never showed up with my order after 1 month of waiting and took me 1 week just to cancel this order I never received
Have bought from Ashley Furniture before and it has never disappointed. Sherwood is the best associate on the job, he greeted my family with such respect, nothing less. He showed us couches that were friendly for our 5 cats and would not smell or have hair on it forever! I am a difficult person to even shop with and he worked with us to find the perfect couch. Also has great input, which led us to buy a rug, coffee table, and two side tables (we had already been wanting them) but he made the decision so much better! Such a welcoming environment, definitely recommend and if you get the chance, PLEASE ask for Sherwood! Will not disappoint.
Do not buy furniture from these people. Had a reclining sofa delivered on Friday. Had to wait around all day until 8 pm, reclined it twice, and now it’s stuck in the reclined position. Been waiting 3 days for a tech to be scheduled and now being told it will take 2-3 weeks for them to pick it up and give me my money back.
Poor execution. Ordered furniture over 4th of July, received the bedroom set August 11 with broken pieces, took another week for the parts to be delivered and installed so we could sleep in our bed. Ordered a bench at the same time (4th of July weekend) - still waiting and today is 09/13/21. We’re promised $300 gift card during the promotion, only received $100. No ich can explain what is going on. Horrible communication as in non! Still waiting on the promised “we will make it up to you” and the missing $200 gift card. Never again will I use Ashley Home Store in Alpharetta.
Good store and good service
Customer service is frustrating. Delivery date changed and they never let me know. So I called them to ask, waited on the line for over an hour, then they picked up and hung up.
Ty was amazing! I love my new furniture and can't wait to get it into my new home!
Do you enjoy poor communication, lies and lack of consideration ? Then shop at Ashley Furniture. This place led us in circles from the first missed delivery date to the last (6 months after the 1st scheduled delivery date). Needless to say we had to cancel our order because of the constant excuses . From having a projected delivery in April, moved to a projected delivery in July, moved to a projected partial delivery by the end of August, moved to a basic “who knows when your furniture will be in,” we finally met the end of our rope. Also , don’t try to call the store manager because he will promise to call back, but not make good on the promise. This is a TERRIBLE business and I would advise anyone to go elsewhere.
Disappointed my couch was poorly made. Ordered a couch in August and the shipment got delayed twice. I didn’t receive it until mid October. The couch had multiple staples sticking out of it, which injury my daughter’s foot. It took a month for a technician to get to me and “resolve the issue”. That was not the last time it happened either. My young daughter was injured twice by the mistake of this lousy furniture maker.
They had a large selection, and they were able to deliver pretty quickly. Mason was very knowledgeable and helpful. Can't wait for my new furniture to arrive.
DO NOT BUY FROM HERE. I ordered a sectional about 3 weeks ago. Delivery was scheduled for 8/20/21. On 8/18, I received a call stating that my delivery was delayed until 8/25 due to one part not being available. This was not a big deal, and I recognize that there have been some supply chain issues related to COVID. On 8/19, I receive a call stating that my delivery was further delayed until 9/5 because they had released all of the other parts from my order and did not have new ones in stock. This was unacceptable. After trying to call and receive some resolution to the situation, I was directed to go into the store and speak with the manager. I went to customer service, who paged the manager on duty to come speak with me and find some resolution to the issue. The manager attempted to sneak past the desk without helping us, and would have done so if the customer service rep hadn't called his name out. The manager emailed the warehouse to figure out what was going on with my order, and promised a call back to my personal number within 48 hours of that email with an update. No call was ever received, and I'm currently stuck in the run-around to figure out what is going on and why I was charged $300 to have my delivery perpetually delayed. The management at this location is the literal definition of incompetence, and refuses to connect me with their superiors to get some resolution. WORST EXPERIENCE EVER.
Sherwood was very knowledgeable about mattresses and took his time with us while we tried different mattresses. We did not feel rushed and liked that he encouraged us to take our time. He is a great salesman and we will definitely give him our business again in the event we need to make another purchase.
Truly a bad experience. Bed frame delivered damaged. Replacement bed frame delivered damaged. Unbelievably poor phone customer service. No return confirmations. No re-shipment confirmation. Scheduled delivery was rescheduled for over a month from original date, and that was after we received a call asking us a week before if we wanted it delivered earlier than the original date! Then the $2K mattress itself. Two week in and there's a sinkhole where I sleep. According to the fine print of their return policy, in order to get their 90-day sleep satisfaction guarantee, you had to buy a mattress protector and fitted pillow and sleep on it for 30 days so "your body and the mattress" bond". If there's a big hole where I sleep after two weeks, how is another two weeks going to make it better? Now the mattress protector purchase I get, but sales people need to make that abundantly clear at the time of purchase. But a fitted pillow? What the hell does that have to do with protecting the mattress so it stays clean in case the customer wants to return the mattress? Never again.
Sherwood was very helpful and helped us find what we were looking for.Excellent customer service
Today I just received a dining room, both the table and the chairs with a defect, the service store was called immediately and they did not give any answer, they only said that they would send a technician for 15 days I do not recommend buying any product here it has been a waste of time and money I went in person to claim the store and I have been very badly attended by the person called erick Soto bad attention in all aspects
Shopping at the Alpharetta store, we found Mark very personable and knowledgable which helped us find exactly what I wanted for my new dining room furniture. He explained what choices were there to complete the room and the details of the purchase as we went threw the process. To my delight, delivery of most of the furniture is scheduled with in a few days.
Purchased two desks, paid extra for delivery, set-up, and a warranty. One desk arrived damage and both are missing screws and pieces which hold the legs to the desk having major stability issues. We've had a repair man come out and say parts would need to be ordered from the manufacturer to repair the desks (which would be delayed due to covid). The company never followed up on that repair after that. We've called the customer support line again to replace the desks or get a refund, but no one has reached back out. Each time we call we get told its being processed and to be patient. Its been 6 months of us trying to fix this issue. Tldr: Don't pay the extra set-up, delivery, or warranties (they do nothing). Insure if you do purchase something that all parts are delivered or included. Customer service sucks and seems like stalling tactics till you stop complaining.
Excellent customer service from Emma and Shantae in the Alpharetta store who helped us navigate some inventory changes due to delivery issues - very pleasantly surprised and pleased with the quality of our items. And the delivery team did an awesome job considering it was such a hot day, there were many stairs and the parking was crazy. Very impressed with our experience from beginning to end.
Very bad experience , never shop in this store again,the couch was torn and dirty when delivered , and bed drawer was broken.. They promised premium delivery for a computer desk purchased which when delivered was mentioned customer assembly, finally after walking into the store multiple times and multiple calls with customer service nothing is been fixed so far.. Multiple answers from customer service each day, not sure even if somebody is looking into the claims submitted..and of all none of the claims is been fixed so far, everytime you walk into the store the manager is not available to even look into customer complaints.. False promises made at the store during the time of purchase ,Very bad experience, never shop in this store again..
The furniture it self is ok so far. Looks nice and sturdy. But the process of getting items delivered and communication, and the delivery team(s) that were sent to my house was terrible.
Miserable company to deal with ! Avoid at all costs! Payment system down at time of purchase delivery time promised with 10days - missed that no contact after systems came back up Delivery time then promised in 2 weeks…. Called on delivery date to be told items were back ordered for 2-3 months Still no contact from store personnel ….. Cancelled order and will never ship there again
Thee worst furniture company ! We paid for our furniture 4th of July weekend and we’re promised a delivery date of July 31st along with a email confirmation. Fast forward to today , august 2nd , the delivery date has been changed 3 times with absolutely NO updates or communication. Each time , i have had to reach out to them and find out why the delivery date has yet again changed . This is honestly thee worst company to purchase furniture from . I have a family of 5 and now we have nowhere to sit in our home because of Ashley’s unprofessionalism
***Buyer beware*** We purchased an item from this store in March that was supposed to be direct shipped. The item was delayed by 1 1/2 months from original ship date. It finally shipped but then Fed Ex redirected it to an unknown address in Alpharetta. After several calls to their customer service, direct messaging, the store, each pointing me to the other to assist, I finally decided to go in person to the store. I spoke directly to the office manager who told me that they didn’t deal with direct ship items, I would have to call them to escalate. I said no, either I’m getting a replacement or a refund but I am not leaving until it is resolved. I was told again she could do nothing about it. I once again told her it wasn’t an option. Only then did she decide to look into it. As it turns out, the item had been delivered in May to their store. She said she was actually the one that took care of it and was supposed to give us a refund. At least we got a refund but the entire experience was a frustrating nightmare. I will never step foot in an Ashley store again nor will I spend my hard earned money there. I advise you to do the same.
Ashley HOMESTORE /FURNITURE has by far been the WORSE EXPERIENCE OF FURNITURE PURCHASE IN MY LIFE. This company fails at communication ALL AROUND. From the Warranty to the Store to the Customer Care . It is ABSOLUTELY RIDICULOUS how they treat the people who keep them in business. I have had an issue since DECEMBER 2020, it is now JULY 2021 still not resolved and Theres NO HIGHER MANAGEMENT to speak to about. I have gone to the store SEVERAL TIMES, to explain the issue they seem to help but the problem gets worse. I do NOT RECOMMEND ANYONE PURCHASING FROM THIS COMPANY LET ALONE STORE. Because CUSTOMER SERVICE IS LAST ON THEIR LIST to make sure a client is fully satisfied. A lawsuit is pending….
Great store big sales
Absolutely terrible customer service at this store!! Bought tempurpedic pillows and trusted that our salesperson gave us the pillows that we wanted since they weren’t on display and he had to get them from their storage. Not only did he give us the wrong pillows but he never once told us that there are no refunds or exchanges on these pillows! After bringing the pillows home and opening the box we realized it was not the same pillow. We talked to the store manager and he basically told us to go pound sand. He actually suggested we put the pillows under our sofa cushions and sit on them to “soften” the pillows! These pillows come in a box so you can’t see what you’re getting until you open them and they were $200. All we wanted was to exchange the pillows for the ones that we should’ve gotten and they wouldn’t budge! We were going to buy a tempurpedic mattress but now after this ordeal I’ll be buying elsewhere!
We bought a great sectional sofa- loveseat set and our salesman Larry was very helpful and worked with us on multiple visits to get the set that best suited our space and needs.
Tried giving Ashley furniture another chance, but un-surprisingly company's service delivery fails again. 1) Ordered a piece of furniture at the beginning of June; however, earliest "available" delivery date was mid July. 2) Fast-forward to delivery date, my family and I waited through the entire delivery window before discovering ourselves that delivery couldn't be completed with no explanation. Called delivery point of contact - no answer. 3) Call store to cancel order - no response after multiple 15 minute calls. 4) Drive to store to cancel order. Customer service team chit-chatting with no one manning or watching phone lines. CS rep's response was that they couldn't cancel order until day after proposed delivery. So I'll having to return to the store again just to cancel an order. I would stay away from any Ashley furniture store. This company can not perform either basic service delivery or customer service at all.
Staff was knowledgeable and friendly. They were helpful but not pushy. Great experience!
I had the worst experience ever. The delivery driver was aggressive and rude. I called the police because he refused to leave my home. He also refused to wear a mask and was aggressive upon arrival.
Friendly when it's time to sell. Totally indifferent, to the extent of lying, when it's time to address an issue. First AND last time with this chain. Furniture delivery is a total mess. 2 delivery attempts and both times, parts to assemble the bed were missing. The first time, their major "accomplishment" was to bring 1 nightstand with all the parts. The other one was missing legs, the dresser was missing legs, the bed had 2 legs for the same side. Store staff at the Customer Service is so "busy helping customers all day" that they don't really help the customers who need the actual help to resolve issues. "Give us a call" but we never answer the phone. "Here's my email address" that the assistant store manager, Eric, doesn't bother to check 'cause, of course, he must get several emails he doesn't bother checking. "We'll refund the money but our systems are down right now" and 5 days later, you actually have to go to the store to get it done! Wonder how many of the store staff worked as a Used Car salesperson. That likely was their sterling qualification for this job! 2 THUMBS WAYYYYY DOWN! PATHETIC CUSTOMER SERVICE. UPDATE 😡😡😡😡 YEP, DEFINITELY THE WORST! Delivery "attempt" 3 was a NO SHOW! Called Cust Srv after the delivery window had passed, only to hear a recording that they moved the date on their own without bothering to ask or even notify us. Left the house to take care of something urgent and got a text message saying they'll reach in 10minutes. Rushed back to find NO TRUCK.
Good luck getting your furniture. I never usually write reviews but people need to know. Communication and customer service are the worst here. This is a nightmare. I scheduled my furniture for an specific day because I had scheduled people to help set up, even though I received multiple notifications that my furniture was ready to be delivered for an earlier day I specific requested for two weeks out. I confirmed delivery with Ashley 2 times through text. Finally, the day arrived. The time scheduled was between 11 and 3 PM. I waited and waited and when I tracked my order, it said that it was delivered. I called the driver and he told me that he was advised to skip my address because they didn’t load my furniture in his truck. No follow up from Ashley furniture whatsoever. I called the customer service and after an hour I finally was able to get someone on the line to tell me that they don’t have it and the earliest they can deliver is 3 more weeks! No sympathy, no apologies!!! Very frustrated with not getting no where, I asked the sales person to cancel my order. Magically, they were able to locate my furniture and arranged to be delivered between 6p and 8p. At 8:30p after a long wait I called to check if they are still delivering and I was advised that it will not be until 10p. I was determined to get my furniture so I told them that I will wait. At 10p tired of all day moving and waiting I called the driver to only hear that it will be another 1hr or so and then he abruptly hang up on me. This is a nightmare!! I will never buy from Ashley again. Get your sh$& together as the customer, I shouldn’t be behind you reminding you how to do your job right. Still waiting for furniture…
Beware before purchasing the WARRANTY FROM ASHLEY We bought a table from Ashley and the sales person sold us the 5 year warranty plan. She said that if ANYTHING happened to the table, then the warranty would cover it and you even get one full replacement during the 5 year time period if the table is completely broken. Fast forward 2 years, we put a claim in because the top of the table was flaking off. A man from the warranty company came to the house and said he has seen this multiple times from the same table and that the table was not built properly. He said the table wasn’t made with enough primer before they put on the colored paint. This is causing it to flake and come up. He said they would have to replace the entire table top. 2 weeks go by and I still didn’t hear anything since the visit from the warranty company. I called the Ashley furniture claims department and asked for an update. The lady on the phone said the claim had been denied. I was shocked. She said that since it was a manufacture defect, it wasn’t covered in the warranty. I asked what was covered and she said if we had a stain or a scratch, then they could cover it under warranty. That is not what we were sold in store. Typical car salesmen mentality. I would highly advise against buying furniture from the company. Almost all furniture we have bought from Ashley has had problems when we have put it together or wear and tear. For example, drawers with mild use coming loose. Fortunately, we have always been able to fix it ourselves. This is the first time we have utilized the 5 year warranty package and have been shocked at the scam we have been sold. You would get the same quality and better service if you bought from Ikea and even pay less. I’ve purchased a full kitchen table set, complete bedroom set, 3 piece couch set, and bar stools. The barstools screws they sent were the wrong size. Drawers on the bedroom set are falling apart already. (Pictures attached) Everything has had little defects but I figured well the warranty will cover it. I was wrong. I feel scammed. And we have been sold the same scam multiple times for different products we have bought from Ashley over the past couple of year. If this is the few salesmen I have had, or their company policy to teach them these filthy sales tactics, something needs to change. I will warn those reading this, the furniture looks great when you buy it, but does not stand up to time. Spend more on better quality furniture elsewhere or go to ikea and know exactly what your getting. And most importantly find a company that stands behind their product LOL… As for us, Ashley has lost a customer. What would have cost Ashley less than 100 dollars to replace/repair has now cost them the thousands we would have spent throughout the years.
Went to Ashley furniture looking for furniture going up to college. Employee Justin W was exceptional with his customer service! Highly recommend this store and him for any of your furniture needs!!!
I don’t know too much about furniture, but I do know that Ashley Furniture at Northpoint does it right. Very relaxed, professional atmosphere. The staff was friendly, knowledgeable, and educated about the product. We were fortunate enough to work with Damaris! She was relaxed and made us feel comfortable both physically for the loveseat we were purchasing for my mother. And in terms of peace of mind. Did I mention speed? Seemingly everywhere else we looked it’s taking forever and a half to get anything! Ashley has the stock. They have the reputation. They have the customer service. They have good people. And the prices for the product you get? #WalletWow ! Thank you, Ashley and THANK YOU, SAMARIS! - you were TRULY AMAZING! in making what could have been a hassle an extremely pleasant experience. We’ll be back. And so will you!
The staff member who worked with us, Chris, was amazing! He was so patient and really helped us while we decided what we wanted! Would definitely go back and request to work with him again!
Wasn’t given an order confirmation to my email or in hand and was told my delivery would for the 26th… it’s the 26th. I haven’t heard from a delivery person or from the store but they managed to send me an email for a survey. Hopefully I hear something back today.
The Worst Customer service ever in store and over the phone.
Salesman was knowledgeable & efficient in completing our order. Great Experience! Until delivered and 2 parts were missing. It has been frustrating and exhausting to try to get things worked out. That said, Shantay James (Alpharetta Customer Service) has been stellar. They are very lucky to have an employee like Shantay. She is knowledgeable, responsive and willing to go the extra mile to resolve things. I hope that someone up her management chain sees this comment and recognizes that recognizing and rewarding employees that are able to fix problems are invaluable because in this current environment there are lots of problems.
Such a nice shopping experience in the store. Salesperson was very helpful and thorough helping us pick out furniture….Only problem is we just haven’t seen any of the furniture. We just moved from out of state so we purchased some furniture for our home the first week of May. The sales rep told us everything we ordered was in stock and they would call to setup a delivery date within the next 2-3 weeks. At the VERY latest it might come the first week of June. After the first week of June passed and we were still using boxes for furniture I waited on hold for almost TWO HOURS for them to tell me not everything was in stock and it would probably be 2-3 more weeks until they had a date for me. We finally get a call that our furniture can be delivered at the earliest on June 28th. Just got another call today that they’re warehouse will now be closed the week of June 28th and our new delivery date is July 19th. I’m about to wait on hold for a probably another couple hours so we can get this order cancelled and go elsewhere for furniture. They over promise and under deliver. I would not be this frustrated had they given me the information upfront and knew I’d be living without furniture for 3 months. If you want furniture anytime soon please look elsewhere. (Thank heavens we atleast switched and ordered our couch from Macy’s it was delivered within 3 days of purchasing)
Second purchase from Ashley and it’s always such a smooth transaction. Thank you to Nabi!
Great found everything I wanted.
My entire experience with Ashley Furniture has been a continuous disappointment. From point of sale through to waiting on parts on for a poorly manufactured dresser. We took advantage of their Black Friday sale this past November, we purchased a bed, two nightstands. During our purchase transaction our salesman Sam, was explaining how he was an engineer and that he was only doing this because he was having a hard time getting back into his field and how he had to make (X) amount of dollars in sales that night. (We listened to this and made nothing of it, as he was in general nice and well we don't bother too easily). We chose to finance and during this transaction I was told my Canadian issued license was not an acceptable form of ID and had to leave the store to go get my passport, Sam then spoke down to me about the finance team and how they didn't know anything and my license was in fact acceptable, nonetheless I had leave and came back with passport to complete the transaction. Transaction was completed once we returned that evening and we were hurried along (which we understood since it was a busy evening). However, Sam called us later that evening saying we needed to come back to sign a document in regards to the finance. So we had to make an additional trip out because Sam and team hurried us along without confirming the obvious needs of the paper work. Our delivery was scheduled 3 weeks out December 13th, a day before we depart for our Christmas vacation. A week and a half after the purchase, I was working through expenses and noticed on our receipt that there was only one nightstand! I quickly called the store to verify this and yep, somehow we bought only one nightstand, not what we left the store thinking, another chalk mark against our salesman Sam. I thankfully caught this and was able to get it straightened out before delivery. Then delivery day comes around, thinking I caught a slip up and everything should be good I am blown away when they start bringing in a bed that is completely the wrong color, a dark brown not a beige, which we didn't even know there was a dark brown as we picked the color of the floor model. Another mark against Sam and the frustration begins. Since our attention was drawn to the wrong color bed we did not spend anytime looking at the dresser and nightstands, drawers pulled out and no obvious dents or scratches, so we thought good to go there. WRONG. We return from our trip two weeks later and my wife lays on our mattress, mind you that is still on the floor due to the previous screw up, and notices one of the dresser drawers looks a little crooked. So I take notice and look very closely at the entire dresser. One drawer is loose from the slides, because they used screws that were far too short and did not even bite into the drawer. Another drawer was close to having the same fate and a third drawer had something wrong that I couldn't identify. I call the store and am told by the Manager, Alex, that it is my fault that I didn't do a complete inspection the day of delivery or within 48 hours. This as you may expect, was greatly disappointing and the absolute worst customer service response. The only direction was to setup for a Tech to come out, of which was told to me by Alex that a tech would come out on January 16th. But as the 16th approaches I receive no call to confirm a time so I am left to contact the store again and am told it will be the 19th. Great customer service follow up letting me know it's not the date that was spoke about. The tech comes out and confirms that yes the screws are too short, replaces them and makes the comment that quality control lacks. Also notes that two slides are faulty and will order replacements. This doesn't happen and here I am almost a month later and still without a usable dresser. Absolutely no customer service follow through and poorly built furniture. Can Ashley Furniture have some follow through and accountability on there customer service scope??? Never again will I shop at Ashley and pray this ordeal will end soon.
Looking for a great buy!
My experience would have been good, but the salesman lied to me. After telling him I did not want the 5 year protection, he told me he was giving it to me free. When I looked at my receipt, my card was charged for something he told me I was getting for free. He tried to get me to purchase the most expensive mattress, and the highest priced mattress cover, which I did purchase. I did not like that he only suggested the highest priced items. Beware if they tell you they are giving it to you for free. Look at your receipt carefully. He put my receipt in the envelope before I could view it. Not nice at all.
When we entered Sherwood greeted and we explained that we were here to browse. He let us do that and caught up with us later to offer a $25 card for filling out a survey. We did that and then found a sectional we both liked. We told him we wanted it and instead of being extremely pushy he encouraged us to see more things in the store. This was our fifth store and we were very sure about the couch and purchased it from him. He was great through the entire process and we appreciate it.
Lots of items were not available or may be available in 5 weeks or more.
Went to pick out a sofa. Found the perfect sectional for my family. Sales guy was great and didn't hover but was readily available for questions. Delivery was slated for the 16th but actually was able to move to the 12th. I've purchased from Ashley's in the past. Never been disappointed.
Best experience buying furniture ever! Great quality pieces at great prices.
Excellent service.
I strongly DO NOT recommend spending your money at Ashley Furniture. We ordered a couch, a dining room table and chairs/bench, and an entire king bedroom set. Our furniture was supposed to be delivered and put together yesterday. When our furniture arrived, our couch had a huge hole in it, our dining room table was missing the right parts to be assembled (the stilts and the leaf) and our headboard for our bedroom set was shattered in pieces. NOT ONE THING that we purchased did we get to enjoy yesterday. Not to mention, NONE OF THIS HAS BEEN FIXED yet. We have spent hours on the phone with multiple people and are being told that they have no idea when the piece of our couch that had holes in it will be available, and have no idea when the pieces to our dining room table will be delivered. Also, are now being told that our headboard will not be available for 6-8 weeks, and have not been offered any solution for the fact that our mattress is currently on the floor. We spent thousands of dollars at this place and are extremely displeased. If we had the chance to return all of our furniture and start over somewhere else, we definitely would. One other thing to note: the delivery drivers passenger window shattered in our drive way and we were left to clean it up, WHICH TOOK HOURS. The only “solution” that Ashley has offered thus far is a $200 gift card when we spent thousands of dollars on this furniture....
The sales person was very helpful, and kind he answered all my questions with knowledge and good information about what i was looking for.
My husband and I usually love going to Ashley Furniture and buying a couple of pieces because they're beautiful and comfortable. We purchased a king sized bed frame, just the frame, with some storage in the front, and it took about 3-4 weeks to come. I'd say that's not a bad time frame. But the delivery guys come here and leave a 1/4 of the job done because the pieces have incorrect drilling done and it can't be assembled. So I'm flabbergasted as to why it's going to take another month for someone(s) to come out here to finish a job that should've been done yesterday in 30 minutes and I wouldn't have had to complain like this. So now, I have to sleep on the floor for a month because Y'ALL messed up? Probably never going back because of this, which is disappointing.
I spent $8000 at this store in December 2020. It's now almost the end of April 2021 and we are still waiting for 2 pieces of furniture to be delivered. I understand Covid happened but this is probably the 5th time my delivery date is pushed back. Every time you call customer service they treat you like you are bothering or they are doing you a favor. This is exactly why Amazon is putting many companies out of business. NEVER AGAIN...
We have had a great experience working with Damaris at this Ashley home store. Damaris was very patient, empathetic and spent a significant amount of time walking us through various combinations and options. We had visited there to just buy 2 beds but ended up buying 6 other stuff. I would highly recommend Ashley and especially Damaris to all potential buyers!!
I worked with Bobbie Jo..fantastic experience...knew her products...upfront and honest....I would highly recommend her to anyone looking for a no hassle..honest experience
Not what I was looking for. Everywhere only Grey & No Sleepers?
Mason is great!
My store experience was pretty good but the delivery experience was a nightmare.
I made my purchase in the store on 3/7/2021. The delivery date was suppose to be 3/14/2021 and it was changed without notifying me for the 3/17/2021. Once I went to put the bed together majority of the hardware was missing, I had outdated instructions and no instructions for the headboard. The parts department said it would take 7-10 business days to receive the parts and to file a complaint or request a discount for the inconvenience to contact the store. It took 2 hours to reach the store by phone and no store manager available at the store. There was only an office manager. She is unable to help and she can only create a case to have someone call me in 24 hours. I didn’t receive a call for 4 days for the agent to call and ask me what parts I needed. Ugh!! I did this already. I don’t have time to go through it again. I didn’t have that information with me at the time. Please please beware. Don’t do it!!!
Worst place to buy home. Furniture they will not take back if it dose not work for you home even if you have told the delivery guys no ! 90 day mattresses with the ability to return if you don’t like .. ha that was a joke they made us buy mattress cover .. we ordered in March lazy delivery guys liars about mattress exchange they will not let you !!! Be aware they are the worst furniture customer service ever !!!! They never call back wait on the line forever to speak to someone about this issue rooms to go is a better place to buy do not waist your time at the Alpharetta store !!! Just flat bad business I’m in shock !!!!! I swear never felt with such bad customer service and lies ever !!!! Don’t bother with Ashley rooms to go was a pleasant experience not Ashley low grade furniture low grade service . Very unhappy plus’s takes forever to get your furniture unlike rooms to go
This is a long story, but the short of it is that Ashley Furniture is a horrible company and my entire family will literally never purchase another product from this company. We will actively be discouraging EVERYONE from shopping here. Save yourself the trouble and go elsewhere...you won't regret going somewhere else but you WILL regret buying from this store. Ordered a pendant lamp in DECEMBER as a Christmas gift for my parents. The store rep told me it would arrive by Christmas. I asked multiple times to confirm, and he continued to say yes that it would. This was a flat out lie. It did not and never was. It arrived in JANUARY and was completely broken. I called to get a replacement but the store insisted that I drive to Dallas to retrieve the lamp (remember, it was shipped as a gift to my parents' house) and bring it to them in order to get a replacement. After a WEEK of back-and-forth, they finally decide to replace it for me. HERE'S WHERE IT GETS INTERESTING: The replacement they ordered also arrived broken!!!!!! They couldn't even ship the replacement to me because it was also damaged!!!! After waiting for a month for a replacement, it was all for nothing. I called in FEBRUARY to ask where my replacement was. This is the only way I found out the initial replacement was broken and that they'd have to backorder another one. Couldn't tell me when it would arrive. I decided to cancel the order for a refund. More back-and-forth, but I eventually get to the point where they will cancel the order and escalate to corporate for a refund. MARCH rolls around, and still no refund so I call to check in. The store no longer picks up the phone, only the generic line will answer. These reps don't have any idea what's going on and don't understand why a refund hasn't been issued. They tell me to wait 14 business days to be sure, and to check in. So I wait some more. End of March now, and no refund so I call again. A new agent opens a case for me, and tells me to expect a call within 24 hours...I never get the call. March 25th, I call again to check in on the case. The generic help line is the only one that will answer. They connect me directly to the manager for this store (finally talking to someone at the store) who can't help and insists that corporate needs to handle their end. I've been waiting on corporate for 2 months now. The manager gives me the same story I've heard since December, needs me to bring back a broken lamp to the store so I can get my money back, and actually HANGS UP ON ME! I could not believe it. This company is garbage. They can not track their shipments, have no idea what is actually in stock or out of stock, and can't guarantee delivery dates or availability. This branch is garbage. The sales representative lied to my face about delivery dates (or was just incompetent and didn't know) and the manager is either unwilling or unable to fix the issue to help a legitimate customer. Shop at your own risk...and honestly don't risk it. It isn't worth it.
**Be Advised** the reps and store manager will tell you whatever you want to hear in order to get you to buy. If you are unsatisfied with you order they will do everything they can to avoid providing a solution. Store says corporate handles returns, corporate says local store handles returns. Local employees state that they do not have a return policy/ do not accept returns but do not advise of this at time of purchase. Your better off ordering from Amazon, I’d avoid doing business with this company at all cost l.
Madison was wonderful!!! She is very knowledgeable and so fun to work with. She DEFINITELY knows her stuff. We did not purchase anything because we are months away from our closing date. But, we learned so much and saw some pieces we are interested in. Thank you again Madison for being so sweet to our family😊.
I ordered a farmhouse style bedset from this location and the delivery people “forgot” to bring the head board and foot board and left me with on the slats and side rails. 1. I had to try and return the items which is a long process. 2. The customer service at the location I got the bed from didn’t help me or explain what I needed to do to fix this issue. 3. It took three weeks to get in contact with the store in general and when I finally did they nonchalantly told me they declined my return and didn’t explain to me why it got declined. 4. I am now stuck with half a bed frame and making payments on something I can’t even enjoy because I never got the headboard and footboard.
I ordered two throw pillow set and one of them came after a month and cloth was not smooth so wanted to return , called three times and i have been asked to wait for email that will have instruction to return , which never came, called again so i have been told to wait for manager's call and they never called me again that too when i am Ashley's member so we decided that we will never buy any stuff from Ashley in future , I bought sofa , Kind bed set and was planning to buy Other room set but now i will never ever buy from Ashely online
Madison @Ashley Homesite has amazing customer skills. She provided one of the best greetings my wife and I have ever received upon entrance into a business for any reason. The remainder of our interaction with Madison, did not disappoint. 5 stars for Madison at the Alpharetta Ashley Furniture location.
They have sold us a lot of furniture. We always start there if we need something
Keegan helped me a lot and make the purchase pleasant. He was patient and helpful. Thank you. Liat Keren
Mark is the star of the show. Jeez this guy & I have spoken more than I have spoken to some of my family in years. The physical store itself is great. The staff is extremely friendly and does not look at you like prey lol. I was lucky to be paired up with Mark especially with what was to come after my purchase. So 5 stars for Mark, his manager Brad & the fantastic experience at the store. The missing star is not attributed to him or his manager but to review the horrible service received from corporate and the delivery team. It's a shame that this aspect of the business does not match the quality at the store. I can't speak for everyone that's dealt with corporate & the delivery team but after 4 delivery teams & 3 corporate reps I can only say, what a disappointment. Especially corporate. My suggestion is, do buy from this store. Enjoy how great the reps will treat you. Don't be afraid to ask EVERY SINGLE QUESTION. Especially the return policy if items are damaged or scratched or not what you expected and be as PATIENT AS POSSIBLE. From my experience you will be disappointed by the delivery team if you are not overseeing everything that is done. Even the last delivery had issues. A badly install bolt on head board & the USB kit that came with the drawer was left uninstalled. I found it in the drawer so I have to do it. In short, if Mark is available go with Mark if not I assume any rep will be great. Always be kind and respectful to the drivers & any corporate never but do not back down. Demand good service. Double check the drivers work & do not sign unless you're 100% sure everything is great. There is no turning back once signed. Corporate won't care.
Julia is the salesperson I worked with. She is really great. Very helpful and knows her furniture. I like that fact she is not in your face pressuring you to buy she is laid back and very helpful. Ashley has the best selections and the choice we made for our sectional is great.
We ordered a dining table ONLINE and it came with all sorts of issues. one leather seat torn and lot of scuffs/scratches. I shared all the pics about the issues and asked for replacement/return. But you can't do either unless a technician comes and look at it. It took more than 30 days to get an appointment of a technician who just literally did the same thing - took pictures of the table and left. And then no update on the next steps. The customer service is awful to say the least. when I called to know next steps after technician visited, they took all information said they can't find any notes from technician, then put me on hold for 20-30 mins and just hung-up on me without informing anything. It looks like it's a practice all of their agents follow - to just pass the buck. Now I am stuck with a non usable table for more than 50 days just colleting dust. BEWARE AND DO NOT SHOP WITH ASHLEY THINKING IT IS A BIG NAME, IT IS NOT!
I bought furniture on Black Friday and it took 3 months to deliver. The delivery guy told me that it is threshold delivery and they won't assemble it, however the store sales rep told me that delivery is free on Black Friday and didn't explained me other delivery options. Also all the boxes were damaged and I refused to take the delivery but delivery guy told that he can't take these boxes back. I don't want to open the boxes in such condition so I drove to store and they said that I can pay for premium delivery and they will send someone to assemble the furniture. It's been days and no one called me to schedule assembly. I spent hours calling customer care to schedule assembly but they have no clue when someone will be available for assembly. The store staff only lies, they don't do anything good. It's been really frustrating buying furniture with Ashley, I will never ever buy any furniture from them.
I will not recommend this store, first they told us delivery and assembly is free in thanksgiving after 3 month they deliver item with threshold delivery. At that time they just want to sale there products but during delivery they show there true colors. No will attend the call. Rude staff.
Got.exactky what I wanted. One drawer was damaged and it was immediately replaced.
I just had some furniture delivered yesterday. Unfortunately, the driver had to bring one piece of my order back to my at the end of his route due to a miscount while loading the orders. He did make it back as promised. While I appreciate his good customer service, there were a couple things I feel he should be aware of. When he returned the second time he did not acknowledge my greeting before he entered my home. Also, he did not read the instructions for how to properly install the fireplace into the tv stand before attempting to install the unit. This negligence did cause some minor damage to the wood in the front of the tv stand. Though, I do understand that he and his partner may have been tired from their total workload that day, Good Customer service is also about making sure your customer always as a positive interaction with you both by phone and in person.
We bought a full dining table set with buffet and china at Ashley during Presidents Day sale. Emma was very cooperative and helpful in getting us the best deal possible. It was a quick purchase for us when the deal was made right for us by Emma. Looking forward to the delivery of the set in a couple of weeks from now.
Purchased an accent chair. Staff and management very professional and accommodating. Will continue to purchase and recommend furniture at Ashley.
We’ve been very patient waiting for all of our furniture to arrive that we ordered on DECEMBER 10th... my bed frame was the last item we were waiting on and it came 7 weeks later (after I got an email to reschedule the delivery at an earlier date). Not only was it delivered with a defect in the side panel, but they “forgot” to include the rail slats that support the mattress so our bed is still on the floor at almost 9 weeks later (like did y’all think that mattresses float magically?). The customer service we’ve received is beyond horrid and literally nobody cares. They say the parts are ordered and shipping to our house, but can’t give me a tracking number, and so I have to schedule an appointment with a technician once they arrive (oh by the way, MARCH is when they are scheduled to come out to “look” at the defect with the bed frame). DO NOT SHOP WITH ASHLEY, THEY ARE A WASTE OF TIME AND MONEY! Nobody has tried to rectify our situation and I’m so tired of fighting with them to fix their mistake. I’m a nurse and this is beyond ridiculous to STILL be battling customer service! If this is not rectified soon we will be forced to take everything back and look elsewhere... UPDATE: 2/19 received 2 packages... another bed slat came with no hardware or anything we need (already had the slats) and a random drawer to a piece of furniture we don’t own. Why am I not surprised at this point? Once again dropping the ball...
Sharon is great.
(Translated by Google) Excellent attention and everything is very nice (Original) Excelente atención y todo es muy lindo
This was a horrible experience the salesman took us over to a couch and he kept talking about the quality of the couch so he opened it up and they were like human hairs in the couch and he told us that we could go to Hobby Lobby and buy more hair didn't really understand his sales motive but me and my girlfriend were quite horrified
Mason was fantastic at the Alpharetta store.
We were soooo satisfied with the customer service specially with Mason. Always welling to help and super friendly which makes shopping more pleasant.
5.7.19- It keeps getting better, second attempt to get replacement furniture. The items that they brought to replace the furniture that was already damaged was also damaged resulting in a trip to the store once again for help with the Manager Nick (Wonderful guy BTW). The bed frame teeth were bent, the foot of the bed was missing the legs, the mattress planks were missing legs, the headboard had damage on the back of it, and the nightstand was also damaged on top. 4.30.18- Out of 8 pieces of furniture purchased ($4500 worth), three pieces of the furniture were damaged at the time of delivery. The delivery guys ended up having to take legs off of other furniture to fix other pieces that were broken or didn't fit. I tried working with the store with no success. From the pictures, you can see one of the damaged pieces and what was delivered of my bed. They had to take all over pieces back. What a joke this company is. Also, don't expect them to take your furniture upstairs. Ashley HomeStore's delivery team doesn't want the liability so they refused to move furniture anyone other than the first floor. The customer experience post-sale was horrible. They only care about your needs before the sale. Each time I called to find out where my replacement furniture was... crickets. No one knew anything. Still, after 4 days, no one has called me back nor have any managers called me back per my continued request. I normally buy from RH and NEIMAN MARCUS but thought I would save some money this time around. Bad idea. DO NOT BUY FROM THIS STORE!!! THEY ARE USELESS AND DO NOT VALUE CUSTOMERS AT ALL!
Amanda Fender by far stepped up and assisted me when I had an urgent issue with my furniture delivery. She made the sure the issue was resolved and I was a happy camper. I appreciate you so much for that!
Nabi has great customer service and very knowledgeable.
Terrible, Terrible, Terrible! We had a great experience in store before thanksgiving. We had shopped around for new furfure because we had just purchased our first home. Damaris we so great and helpful. The problems when I called the warehouse to make sure all of our order was there. we had to go pick it up due to Ashley not delivering to our area and for them to use their third party service was going to cost over $500. I called on a Friday after being reschedule twice and they said everything but one piece was there. My mother and i were an hour away and i called to confirm again and they said only one piece was there now. After talking to the store manger multiple times i still didn't have an answer as to weather i was leaving with what i paid for or not. get to the ware house (over 2 1/2 hours form my home) for them to tell me only one piece was available. I went back in a talked to a different person who was so kind and helpful. APPARENTLY someone had put parts of my order onto someone else...Within two days on my phone call! still haven't been able to get an actual person on the phone for my remaining purchase. DO NOT waste your time!!!
they send me my furniture damage then replace with damage one too then replace for third is damage and i try to call store or customer service never never call you back lam disappointed
We bought a sectional from this store that was almost 3,000$ and the quality is TERRIBLE. We been dealing with claims after 6 months of having the sectional couch because the quality of it (is like a cheap pillow) For all the money we spent here you would think the couch was going to last us a long time but it's been a little over a year and now this thing is falling apart. When you call Ashley furniture they said is not they problem anymore and refer you to the protection plan company who don't want to do anything to fix the problems we have with sectional (the cushions are not firm anymore and one sinks when you seat on them, you can hear the wood frame screech and you get up and down from the couch, the FABRIC!!! is not smooth anymore, etc.) a customer service rep from the protection plan company even hang up on us when we were complaining about it. DO NOT SPEND YOU MONEY IN THIS PLACE. The quality of the furniture is bad.
Great prices and decent quality furniture. They have great customer service in store also. But once you leave, the dream ends. First of all, don't even pay attention to the delivery time and date. That will change several times, with or without your knowledge or consent. Then once they schedule a delivery date with a time window, they probably won't be there during that time. How does Friday between 2-6 become a call at 11am saying "hey we're at your door"?? Ok so they come back later. Like 1pm. Ok im still not home because YOU WERE SCHEDULED TO DELIVER BETWEEN 2-6PM. But they inform me that I'm their "last stop of the day" (at 1pm??) so they left my delivery outside. Lovely!! I get home and find a tattered boxspring with holes in it greeting me at the door. I hope my disappointment and frustration have been conveyed effectively in this review. Shop there at your own risk. You've been warned.
Run Away while you can. They lure you in with low prices but never intend to deliver! I paid $3000 plus $350 for delivery.. 2 months later, no furniture. I called and they said they don't want to driver this far and will deliver sometime in next few weeks when they have spare time! INSANE! GO anywhere else!!! Save yourself from these Monsters!
Amazing customer service. Mason was amazing, he answered every question my wife and I had. He was extremely patient with us since he knew we had two small very extremely needed girls. The manager Brad was extremely nice as well. We will definitely be back.
I am changing my review because regardless Emma was a great help and the prices were good at the moment, customer service was really disappointing. Delivery has lasted too long and treatment has been so upsetting. I really don't recommend people getting furniture from here if you're not planning to pick it up by yourselves.
Good choice of furniture
I bought a sofa sleeper from Ashley’s and the foam started coming out about a month after getting it. The zipper on the cushion broke and the springs from the bed are popping off. I paid extra for the repair plain which doesn’t cover any of the things those problems. A waist of money! Quality sucks! In addition it takes over 20 minutes for someone to come to the phone.
Amazing service! The employees are super caring and show you the furniture based on your likes!! Love to visit here again!!
Poor customer service
Purchased a bed & 2 nightstands in June, got the bed & one nightstand after a month and a half. Not sure if I will ever get the other nightstand, customer service doesn't exist (called at least 10 times). The bed quality is below average, will never go to Ashley again.
Ordered a couch in May. The wrong couch was delivered in June. Then they attempted to deliver a damaged couch in July. Then they attempted to deliver the wrong couch again in August. The right pieces were delivered today, but they smashed up one of my lights and left without even unwrapping or assembling the couch (part of their delivery terms states they will assemble the unit). I can't use my living room and their customer service has assured me they would have someone out to assemble the couch tomorrow. I'll believe it when I see it. Till then if you are looking to buy furniture I recommend looking elsewhere.
Sherwood was very helpful and informative. The furniture my husband and I picked out is going to look great in our home! I'm very happy with my purchase!
My saleman's name was Chris. Chris was very patient and helpful as he showed me around the showroom. He gave of his suggestion and time as i decided upon my purchase. I will definitely come back to see him again.
(Translated by Google) Delighted with Emma's service and attention, I will return to this store, it has beautiful things and first-rate customer service. Thank you!!!! (Original) encantada con el servicio y atención de Emma , volveré a esta tienda, tiene cosas hermosas y atención al cliente de primera. Gracias!!!!
Absolutely terrible! I ordered a sectional sofa from this store in mid August, and had an expected delivery date about 2 weeks later. The day before it was supposed to arrive, I received a call saying that it would not arrive until mid September. This was frustrating, but I thought it might be expected with current events. I had to call today (2 ahead of the supplied date) to be told it wont be in stock until October. I understand the sales person wants to make their commission, but this is unacceptable. I have tried calling the store now 6 times and have been unable to get anyone on the phone to resolve a cancellation/ refund. I will NEVER shop at Ashley again after this experience, and I will e sure to suggest that my family and friends do likewise.
My visit to Ashley Home Furniture was fine. It’s the time it is taking and the lies I’m being told that is the problem.
We absolutely love buying a furniture from Ashley HomeStore. Every sales associate we have worked with has been kind, patient, and very knowledgeable. We have furnished most of our house with items from Ashley due to the wide variety of items we can find to match our style. Would highly recommend Ashley to anyone and looking forward to going back for the next project.
I had a previous purchase from them that went easy and pleasant but this last one has been horrible. From the original set up being schedule between 2-4 and them arriving at 1, while I wasn't there and then saying they'd be back before 8pm and didn't show until 8:15. To the bed's hardware not being installed AT ALL. I also had bought an adjustable bed base from them with a warranty. The legs have gotten wobbly so I called for a tech and they scheduled one for Sept 1st and I would receive a call the day before giving me my "window." Not only didn't I receive a call, they didn't show up on the 1st and called me on the 2nd to tell me they don't do those repairs and I had to call Simmons....Whom I've now called and can't get anyone on the line. I mean I press the appropriate numbers and goes back to the same greetings loop over and over. YES it is your responsibility to fulfill these obligations because you sure as heck take your money!
Emma was our sales representative and she was awesome. It was a seamless experience and they had everything we needed with a quick delivery date.
First they completely fumbled our in-store order. Now they’re fumbling our delivery (in more ways than one). Place zero confidence in this company. Terrible customer service & no accountability from top to bottom.
BEWARE OF THIS PLACE!! We purchased a sofa by the end of July and they promise to us will be delivered in 4 weeks, the agent wants to close the sale quickly! THE TRUE IS you will have to wait more than 2 months and when you request the refund they hang up the phone or the store doesn’t answer ! Pls don’t get anything from here! BE CAREFUL
Mark had helped me a lot with Mattress selection. He’s very friendly and knowledgeable. I am glad to run into him today
This may be more of an issue with their order fulfillment then this store, but either way my experience with Ashley was terrible. I went to this location to purchase furniture for my new home. I purchased a new sectional and tv stand, which they told me should arrive in about 5 weeks, on Monday, August 24. This was weeks after I moved into my new house, but I thought I could manage without the furniture for a couple of weeks. Well the Friday before they were supposed to deliver my sofa, they called me at 7pm and left a message that my furniture was on back order and wouldn't be available until September 30. I tried to call back as this must be a mistake, they must have meant to say August 30. So I called back and Ashley was closed. I had to wait the entire weekend to call them Monday morning, the day my furniture was originally going to be delivered, to find out that yes, there was a mistake on the date they provided. In actuality, it wouldn't be available until the end of October. This was absolutely unacceptable as I am not going to go MONTHS without furniture in my home. I requested cancellation for my order, but apparently it can take 4 days to confirm the cancellation then another 7-10 business days to receive a refund. This is absurd, I find out the day that I was supposed to receive my furniture that it will be delivered months from the delivery date, if they don't push that even further back, and I'm not even able to receive my money back for 2 weeks. This is the worst customer experience I have ever witnessed. Don't sell furniture that you don't have, don't make promises that you won't even remotely come close to, and allow me to get my money back in a reasonable amount of time! I will never do business with Ashley again and I hope no one else will either. *And before they blame the pandemic for their order fulfillment, I was able to get a sofa from Costco online in 3 days because they actually sell stuff they have.
This past weekend my fiancé and I visited Ashley Furniture. We were assisted by Mark Hollis. He was extremely helpful from the moment we walked in. He took his time in working with us. He was very knowledgeable. He provided great advice and we are extremely appreciative of his assistance. Additionally we were assisted by Jessica (I believe that was her name) in the customer service area. She was great and assisted us in ordering a new part for a sofa we previously purchased with Ashely Furniture a couple years ago. She too gave great customer service.
We bought a dinner set. The bench broke in 15 days. We have been calling the customer service for a long time. We leave messages but no one responds. We have gone to the store couple of times . They sent the specialists but he got a different colour legs.and again you have to go personally to the store to get it scheduled again. Big pain
The store associate, Mason Razavi, was beyond helpful. He did everything to solve my problem and help me get my order in and to get my living room furniture ASAP. I’m currently expecting my delivery on time and have been contacted in regards to that. Will never shop online and will always come to the store and ask for Mason.
Terrible experience with every piece of furniture I bought was broken.
No customer service. It was a very disappointing experience. I will never go back.
Worst service ever.. took them 2 months to deliver. After automatically re-scheduling 2 times. At last when the furniture came, half of the stuff was missing. Don’t buy furniture from ashley. When we cancelled the order, they told us it will take them 14 days to refund our money. 0 stars
I personally really like Ashley furniture. Unlike some competitors...what Ashley advertises is easy to understand and of good quality. We stopped first to a competitor that we saw in the paper offering a loveseat with a great price...surprise.. the advertised recliner is a stationery position...there is an up charge for an actual love seat with 2 recliners!!
Just waist of time
I bought a accent Cabinet from this location on 07/05/2020. They claimed that due to Covi-19 they have delivery delays, so I rented a truck and went and picked up the cabinet on 07/07/2020. There’s was so many diffrent damages and cracks to the item, I called Ashly the same day and they stated that I should send them pictures and someone from the corporate office will reach out to me in the next 24 hours and come pick it up. I sent the pictures and waited but no one called me, I called them again they stated that I have to wait 48 hours and someone will be reaching out to me. Long story short I called them over 8 times this month and went to the store and spoke to a manager but I still didn’t get a call from anyone and this broken cabinet is still in my house. Even the store is not responding to my calls. I’m leaving Voice messages and still no one is getting back to me. At first I thought that the store are doing their job by putting the request for the corporate reach out to me. After this experience I came to a conclusion that no one is doing their job. These stores needs to stop using Covid-19 as an excuse for not doing their jobs simply because they were able to sale the item and have it ready to be pickedup in 2 days they should be able to return my call in a month... my next visit to this store will be soon and I’ll be taking this cabinet and droping it off at the store since no one is attempting to come take this piece of broken furniture out of my house..
Very nice furniture and customer service
Amanda was so helpful and went out of her way to provide excellent customer service. I had ordered my couch from a different local store and the delivery was delayed 6 times and didn’t show up as scheduled and it had been 7 weeks. I was at the point where no one could even give me a correct updated delivery date and Amanda was able to solve the problem in the store. I have had an abysmal at best experience with the national Ashley customer service and overall conduct but this store was far different. If you are looking to purchase in the Atlanta area I would recommend driving the extra distance to go to this store over others.
We weren't greeted or approached by anyone even after doing a browsing loop through the store. We were wearing masks. It was unusual. I don't like being pounced upon by salespersons, but please at least acknowledge your customer. I purchased furniture from another store.
aweful. no one can give me an update on delivery
Our salesperson was extremely helpful throughout the buying process. She made the whole experience great and will come back again
If I could go negative stars I would. We ordered furniture during this pandemic, and understood things might take longer than usual. With that being said, our delivery still hasn’t arrived. The drivers couldn’t find our house in a new build neighborhood (which we understood and were anticipating a call about this during the day) originally we tracked our delivery at 8 out 12, the drivers skipped us because they couldn’t find the address in Google Maps. I called up and got a hold of Tiffany who said she would have Jessica call once they could actually reach the drivers- surprise no one reached out to me. Then, the manager of the deliveries Jason “made us a priority” that evening at 7:30 PM and promised it would be there the following day between 8-10, that has yet to happen. I call back to ask for an update, and not surprisingly our order is on the way- behind a 27 piece delivery. They have no customer service accountability with their deliveries. I will never order from Ashley again. Mind you Rooms to Go delivered our couch on time the same week and we had ZERO issues with them. I’d recommend going next door to them instead of the hot mess that Ashley is, they waste your time and have zero accountability within all of their departments.
Worst place to buy furniture. I purchased a Sofa, Loveseat, dresser and Ancient chair from 5980 North Point Pkwy, Alpharetta, GA 30022 store. The sofa and Ancient chair came out defective. The chair is tilted to left side and in sofa there are scratches and base is not straight there is a manufacture defect in that. Initially the delivery was scheduled for June 28th for sofa and loveseat and on June 27th i got a call from delivery department and they confirm that they are going to do the delivery on time for sofa and loveseat goes into backlog so they cant deliver the loveseat. But on June 28th i didn't receive any delivery for SOFA as well. They didn't send me any notification and update for not delivering the product on June 28th. When i tried to reach the customer care but after trying for 2-3 hours as they didn't pick up my call, finally then i went to store and they told me the delivery department changed the routing no and they don't know why they have changed it. When i asked the store customer care they said why they themselves changed the delivery date they don't know that. When i bought the furniture n june 3rd they confirmed 3 times that all my items will be delivered by june 28th or prior but not after June 28th. That is how they take out money from your pocket and cheat you. Finally on june 30th they deliver the sofa and loveseat and sofa is defective and Loveseat is dirty.
They sold me items that are not compatible with each other. Now I am stuck with an adjustable base that I purchased for $2,100 and using it as a traditional box spring. They are not willing to do anything about it - only sending their technicians over and over without doing anything about the problem. I wish I could give them some negative stars.
Nabi and Brad were a pleasure to work with. Great store - highly recommend this location.
Service is horrible, these people do not care about you or work with you after purchase! My bed was dropped off and not put up because of missing screws. No biggie, once I went to put the bed up myself there were no instructions included! It’s been two weeks of me sleeping on the floor after spending 1600 bucks! Go to rooms to go......Trust me
Horrible experience after purchasing my first bed here for 1600 bucks! It was delivered and left for me to put up myself however it was dropped off with no screws or instructions! It’s been two weeks now and I’ve yet to get a refund or call back from this company. These are all facts and I would highly recommend going to rooms-to-go
I recently bought a new couch from Chance Armour at the Ashley Furniture in Alpharetta. He was so helpful with this purchase and my short runway to receive the couch before I move. I would highly recommend buying furniture Ashley Furniture, and specifically working with Chance.
It's my worst experience EVER. They have no idea about how to treat the customer. It started when I went personally to the store and I ordered 3 items. They said it will take from 5 to 7 days, then they said 15 days. After 15 days I called them, and they said a month!! When the delivery due came they called in saying we will deliver only 2 items because the 3rd item is out of stock and when I asked the lady who called in (why?) She said " I am only delivering the message I have no idea the reason behind it" I was like WHAT? I called the customer center to know why!! They said it MIGHT be out of stock, and it will take another month to be delivered!!! And guess what?? When they delivered the 2 items, some tools were missed. So basically, I delivered only 1 item?!!! This ridiculous, they literally have no idea how to run their business. They are not professional AT ALL!
This place is the absolute worst furniture store EVER! Their customer service is NO CUSTOMER SERVICE! From the NON-customer service dept on down to the rude office assistant (Tamika).They don't stand behind their products & the protection plan PLEASE don't bother to purchase it. If anything needs to be fixed or replaced they will take you through hell! I have never been treated so bad with a retailer, and still waiting to have my situation resolved. For 6 months now. Although my salesperson is very nice the company she works for is TERRIBLE! Please don't waist your time or money purchasing anything from this store. i'd walk right across the street to Rooms To Go and have a friendlier, better, more PROFESSIONAL experience. If i could give them 0 stars i would!!!
Emma was an amazing help! I ended up buying great couch for very affordable price.
Found the style chairs, I wanted that I could not find on-line or in 6 other furniture stores. Got a wonderful price as well.
I visited this location today to add on a piece to a sectional my girlfriend and I ordered a few days ago that has yet to be delivered. Mark was extremely helpful in getting this done quickly and easily with no additional shipping fees. He had an awesome personality and was super eager to take care of us. Really refreshing to see someone who actually cares about what they’re doing and it was easy to tell that he’s a good dude. Thanks Mark!
My wife and I were in search of an Entertainment Unit. When we arrived we were immediately greeted by the sales associate Mark Hollis. He patiently showed us around and recommended several nice pieces. We ended up purchasing the 1st one he recommended. I really don’t like furniture shopping but he made the experience very enjoyable. I didn’t know if my TV would fit on the stand so Mark pulled up the TV specs on his IPad, Then he measured the unit to ensure it would fit. To prevent us from walking around the showroom multiple times, Mark took photos of all the units we were interested in so we can compare them while sitting comfortably on a sofa set. I highly recommend this location. Great Customer Service and knowledgeable staff. Great Job Guys!
This store is not deserving of the one star I’ve given to them. After failing to deliver my dinning room set on time, some members of their team decided to lecture me about how refunds work. To make matters worse, they offered to have a 3rd party deliver my furniture if I agreed to pay the 3rd party agent out of pocket for the same delivery amount they were to refund to me. The whole ordeal put a very heavy strain on my family and work schedule during this time period and will further inconvenience us for a few more weeks. By far the worst experience I’ve had with a furniture store.
I called this store trying to get maintenance of my bed that I bought last yearAnd had 5 years warranty I talked to store manager his name is chane He said it’s your responsibility to check your stuff when you bought it to make sure it had no damage and he was not happy why I’m keep calling then and he said if you want to get someone to fix your issue You should get a day off and wait for someone to fixed it for you.I just have a question is he really a store manager? I can’t believe it I’m still have no help to get someone to fixed my bed that have a 5 years warranty
Terrible customer service. We bought an expensive leather recliner couch and recliner love seat (and protection plan which we were strongly talked into). There are tears in the crease between seat 1 and 2 on the couch and it’s only 2 YEARS Old. They refuse to replace or repair the torn leather! The Protection plan is only for accident spills. I contacted them the corporate office after the Alpharetta Northpoint store in Georgia we purchased from refused to help and recommended us call corporate since couches only have a 1 year warranty. Why are they selling protection plans? What a rip off!!! I will NEVER shop there again!
Mark Hollis was fantastic to shop with! Super friendly and helpful!
very very irresponsible! The store manager, Mr. Brad, did not have the decency to call me back after I called him several times to ask him to fix the problem. I spent a whole day waiting for their truck to show up. I received a call twice telling me it'll be delayed and they are not sure when they deliver. Then I received a message saying they'll be at my address in 45 minutes. 2 hours later a truck showed up with the wrong order! The driver told me he has to unpack and deliver the sofa no matter what; which turns out he was not honest. Then I waited 4 more hours at home for other guys to pick the wrong sofa up! Meanwhile I called the sales person, customer service, warehouse and no one knows what happened! Monday morning I went through the same story and of course this time the sales person took the day off and I end up having a delivery date for a week from now. I am not sure how optimistic I should be about it. The worst in store experience ever.
We had an amazing experience at Ashley. Broderick took amazing care of us and helped my wife and I a beautiful couch and chair combo. Would highly recommend asking for Broderick if you go to Ashley.
It a hood place to get funchute
We went in just to browse and look. Everyone was kind and did not push us into making a purchase. They let us just browse and Mark would check on us and answers any questions we had at the time. Thank you for letting us be and just being awesome!
Google should give an option for 0 stars. Very low quality furniture with premium price. Worst customer service. Don’t even think of buying their extended warranty. Their third party warranty service will find every possible reason to decline your claim. This is the last time I am ever gonna shop at Ashley and would strongly recommend friends and family not to.
Jim helped my boyfriend and I pick out some furniture. Very helpful and friendly. Really great, affordable prices!
I like Ashley furniture but the salesman can be just too much for me and cut throat. So here's my experience. I went there one day and I was dealing with Mark (very nice guy) I told him I would be back when ready to make purchase. So I called one day just to ask the name of a bed that was on the floor I spoke Julia she got my number from the caller ID and started texting me and calling me to come in. I told her I'm dealing with Mark how would that work with commission? She said they would split it why the hell should they split it. She only ask a question when I called the store. So now I'll order online to much for me!!!!
Beware of This Store!! I recently bought a mattress 1/8/2020. I understood that the mattress had a no return policy. I was not told by Muhamed Ndiaye that they crush, vacuum seal and roll up their mattresses. The Delivery guys told me to wait 2 hours I gave it 3 but when making the bed. I noticed it was unstable and bouncy for a Firm mattress. I called the Ashley Home store Customer Service, who I must say was very concerned about my satisfaction of the mattress but told me to go back to the store for resolution. I explained it to the store and had researched websites that stated doubling a mattress or folding it in half is one of the worst things you can do because it folds the coils, border rods, or foam encasement. I was then told that Ashley handles their mattresses this way and their New Policy is no returns or refunds. I have purchased mattresses from Ashley in the past but this is the worst experience I have had. For Future buyers, go elsewhere or Risk getting Ripped Off.
Bought a sofa and it was a great price and the staff were not pushy just attentive!
Josh was very helpful and friendly. We would shop here again with such excellent customer service.
Don't expect any help from the store once you pay up...
Service was decent until I was going to make my first payment and noticed that they had put on a 5 year protection warranty that I had said no to already.
Poor customer service. Poor quality rugs, was not able to accommodate after being sold a rug that’s now discontinued because of an issue with lint.
Worst ever customer service and worst planning. I have purchased few items and it was not delivered as promised. They told item Is out of stock even though it was prt of my invoice and i waited a month to get it delivered. When called they were not professional and asked me in very unprofessional way to select updated inventory. I have selected and still it is not delivered. There is no accountability and every time i called the response is we dont know why the warehouse did not deliver. Never ever trust anyone in this store and people working at this store.
Frustrating experience and horrible quality furniture. Bought online and it was delivered no damage to the box, but when we opened it up we realized the corner/base was broken where they attached to the pallet. Took more than a week to get through to customer service, at which point we had to argue, because they said we hadn’t contacted them soon enough. They did come out to fix the corner under warranty, but then when we put the drawers in and realized nothing was level. On one side the drawers would be hitting each other and on the other side there would be a 5/16” gap. One door would not close all the way and always stuck out about 1/4” on one side. This is not acceptable at this price point. Extremely disappointed with the quality of the dresser, and now we’re stuck with it. Save your money and shop somewhere else.
Worst staff
Good prices
Great place.....ask for Rose, she is the best
This 5 star is for Brandon, young salesman who was amazing and helped us picked out the right dining room set! My husband and I thank you so very much! Looking forward to you helping us with our livingroom situation next visit! 😊
I am absolutely so incredibly appreciative and thankful for my Sales Associate Jacob! He is by far the best, and I highly recommend him for anyone looking for furniture and home decorations!! As a first-time home buyer, it gets overwhelming researching about all the costs and hassles as a home owner. Then it gets amplified when you factor in all of the unexpected expenditures and risks for your home. This was my dilemma, especially regarding home furniture. I became so stressed with all of the researching of plans, designs, costs, and not knowing which one was the right one, or who I could trust. Then when I connected with Ashley's, I have never received such a phenomenal, caring, and knowledgeable experience before. That is why I am truly appreciative for the great recommendations, insights, and understanding for the questions which Jacob answered and solved for me. Jacob exemplifies class, empathy, care, and understanding the importance of the customer experience, and especially taking care of what is important for me. I have recommended my friends for Ashley's (specifically this store and for Jacob) solely due to Jacob's stellar quality of service.
The store manager is as much trash as the bed that they delivered. He refused to take my phone call the same day they delivered damaged products to me. Brad is a terrible person to represent a company. I even had a conversation with the corporate office and they assured me Brad would be calling, had to remind her of his reputation in the previous reviews on this place. Just filled a claim with my bank to go after these guys.
I have purchased both in-store and online... Collection is great and In-store shopping is good. Don't even think about buying anything online from Ashley.. The customer service (for online) never answer and the in-store guys won't help with the online purchase.
Very friendly, informative and knowledgeable staff! That would love to help you to choose from the best without pressuring you.
(Translated by Google) Lots of stuff and comfortable (Original) 물건많고 편하다
Avoid this store. Shop somewhere else. We bought a King sized bedroom suit and a king mattress from this store six weeks ago and we still don't have the correct furniture. The first delivery came without the mattress. No one told us the mattress had been "forgotten" off the truck until they arrived at our front door. Fortunately we still had our queen mattress, which we just bought plywood and slept on on the slats of the king bed for several nights until the next delivery truck came with out mattress (and two VERY stoned delivery men). Once we took a good look at the mattress, we realized that it didn't fit the king sized frame. We contacted the store again and they made us go through the ringer of sending photos and videos of us measuring it to prove it wasn't the right size. (Somehow I think they thought we enjoyed the process of sending a bed back for fun.) Once they accepted the facts of the mattress being the wrong size, they arranged for a pickup and delivery of a new mattress. The new mattress came today. Guess what? THIS TIME THEY BROUGHT THE WRONG TYPE OF MATTRESS. The third time is NOT the charm. Unfortunately we weren't able to refuse the mattress because it looks exactly the same as the other mattress, so we didn't realize it was different until we sat on it and found it felt different. Then we realized there was a tag with the type of mattress on it, which was not only NOT the mattress we ordered, but conveniently for Ashley, $300 cheaper than the one we bought! Now because of some glitch in the way their system works, they can't "see" what mattress was delivered from the warehouse until the close of business tonight when all of the reports run. So they're going to "call us back tomorrow" (never once have they returned a call when they were supposed to) and sort it out with us. And now we'll have to wait for yet another delivery on yet another day and hope it's the correct mattress. I haven't even mentioned the fact that the first delivery guys damaged some of the furniture on their first trip out and said they would make sure a "technician" came out to fix it. Yeah, right. I'm not holding my breath. Wish we had just spent a bit more money and bought from American Signature Furniture down the street. They seemed like they had their act together a bit more and actually cared about their customers. I would never, EVER buy from this store again and will actively encourage my friends and family to avoid it. Too bad. The furniture is really pretty and I think--if we can get the right one--we'll really like our mattress.
Ashley - ...faulty furniture was delivered, I complained & their technician saw & agreed it was faulty but they did nothing They said they don’t do RETURN or EXCHANGE Their store manager was the worse kind and hang up. Waste of money & poor service
Lavania is awesome,friendly,approachable and precise. She knows her products and seems genuinely concerned about listening to our needs and assisting us with our color scheme. She’s such a sweet lady and luckily she’s my MOM! You go girl!!!
I hope there is option for Zero stars in this review. The furniture is nice all but it doesn't matter when customer service is HORRIBLE. I shopped at Ashley for new home 10 days back and i selected items even with more price just based on delivery date because my parents are coming to Visit and i want them to be delivered as soon as possible, i made sure my Sales person knows that, he assured me delivery on selected date. Last week when we got delivery, the delivered person left saying that all screws are not included to fix bed panel and also cocktail table was missing. I called multiple times to store and customer service, and they don't have any answer when it can resolved. Then i got a mail it will delivered 5days later, which i thought might be fine. But when they came again, they have table, but not bed missing parts. Again i went through all the procedure of calling them etc, then i went directly to store. They said they have no idea what parts are missing and they will order all fixing parts again and it will take 15 days, WHERE ARE THEY GETTING THESE FROM AND 15 DAYS REALLY? I am not even allowed to return. However good your furniture might be, it will not really matter when customers receive this kind of service. I AM NOT GOING TO SHOP HERE AGAIN AND I WILL NOT ALLOW ANY OF MY FRIENDS AND FAMILY TO SHOP HERE. DISAPPOINTED
(Translated by Google) I loved it, it has a great variety of furniture and accessories for every occasion, and every space of the house. And excellent attention! 👌😀 (Original) Me encantó, tiene una gran variedad de muebles y accesorios para toda ocasión, y cada espacio de la casa. Y la atención excelente! 👌😀
I went to Ashley HomeStore twice and each time, Chairmaine assisted me and she was Extremely helpful, knowledgeable, Professional and Patient... And today, I purchased A Lot... Thank You....
Got broken parts for the delivery of bar stool and they are asking to take it back to their warehouse which is 45 miles away. They never informed me about the threshold delivery process. Worst ever experience with this Alpharetta location. They ask you to call corporate office where one has to wait for atleast 45 minutes to get someone respond.
The Furniture is nice but WOW do they have people that don't know anything about the business or customer service. I purchased a fair amount of stuff and got the 36 months interest free offer. We put some on my wife's Ashley Synchrony card and the other on a Synchrony Home card. First they say they don't accept the Home card, which was odd as I had purchased something their a few months before, then an associates says, yes we do, fast forward a month later I go to pay my bill and it is 6 months no interest not 36. I call Synchrony and they say call the store, I call the store they say call Synchrony. I even said lets move the whole order to my wifes Ashley account as that some how shows 36 month, they say they can't. Honestly just a poorly trained/educated staff including management.
They dont stand behind broken chairs
Thank you Fay! Our new bed is beautiful!
Worst customer experience. They delivered damaged item and asked to keep it until they re-deliver. The replacement item was even more damaged. When I asked to replace it, the store managers response was so rude and said they already replaced once and they won’t again though it is clearly damaged. Stay away from this store!
I had the worst customer service experience at this store. Initially I was told my furniture would be delivered on a Monday after work hours during my purchase... only to receive a call stating it would be delivered on Tuesday between the hours of 230and 630. I clearly told the salesman I would not be available before 5 during the week and he assured me that would work. I spoke with a customer service rep on Monday who was supposed to put a request in for me to be the last delivery. However, she never did. The delivery showed up at 2pm, 30 minutes before the arrival time. I missed the call and they left. However, the driver told me he would come back if I could compensate him??? As if the delivery fee isn’t enough. I spoke with management on Monday who assured me my furniture would be delivered on the next Saturday after not hearing from Ashley in 2 days I called and never received a called back from the manager. Finally I got through to someone for her to say sorry we can only deliver on the next available day next week. The follow up and customer service of this company has me baffled. They over promise and under deliver. This has been the worst purchase I’ve made. However, I am happy to say I will be receiving a refund tomorrow. I would never spend my hard earned money in a place that doesn’t value customer service or their mission. The store needs to be revamped with management that value quality customer service
I am not one to write reviews but I feel the need to share how inappropriate my visit to Ashley was. First, I was not there to buy for myself-I was there with a friend, although, I have bought from Ashley before and was the one to recommend them to my friend. Our sales associate made the entire experience uncomfortable. My friend went with the intent to buy a new bed. While he takes us to the beds, he proceeds to ask us "what is your type in men?" We kind of shrug it off and ignore it. As my friend is laying on the mattress, trying it out, he stands behind her, looks down her shirt, and says "Oh this is nice, I get a free peep show." We pretend to not hear and just walk away. Him being the "Sales" person he is, he follows us. She decides to buy the bed (she REALLY needed it) and during the check out process(as he proceeds to screw up her order), he again asks what our type in men is. He also asks how old we are, he was literally 15 years older than us and tells us we look like we would be a good time. As we are leaving he gives both of us his card and tells us we can call/text him if we need anything-even if we're "drunk but not past 2AM" Ashley has beautiful furniture but I will NEVER buy from them again because of this experience. I'm so grateful I was there and my friend didn't have to go through that by herself. We would love the number to be able to report this employee so this doesn't have to happen to anyone else.
First, let me say, I absolutely LOVE the furniture I bought from the N Point Pkwy location. LOVE it. The delivery men were fantastic and very helpful. This is not about that. I give three stars because my experience was unique, and horrible. The sales associate that I had made inappropriate comments to me the entire time my friend and I were there. It didn’t seem as though it was about the sale at all. I felt uncomfortable pretty much the entire time. I would have left if I didn’t want the furniture as bad as I did or if a friend wasn’t there with me the entire time. I had heard great things about the furniture so I did not give up, and ultimately I bought what I went there for. Next, I understand that follow up calls exist, but when I got the call the next day, it yet again made me feel uncomfortable. It didn’t seem like a sales call at all, and I ended up being very uneasy about the fact that this man had my phone number. Lastly, when the sweet men came (early it was great) to deliver and set up my furniture, they informed me that one one twin XL box spring was on my order. I ordered a king bed for the first time so I was unaware that two twin XL box springs were required. My sales associate had only ordered one. Mind you, I did not have a bed at this point, so it was critical to have both box springs. I was encouraged to immediately call the store and make them aware of the situation. The woman that answered the phone was incredibly rude to me, and did not care that it was their fault the sale was wrong. She was not ensuring me a speedy process at all. I am not one to expect discounts by any means, but I have worked in the customer service industry for a long time and know that when something goes wrong you do whatever it takes to make the customer happy. This was not the case. It was not a big deal to them, and I was not important. After this, I was encouraged to have them take the one box spring back and ask for a refund. So I did just that and went out that day and bought two for the same price the one was at Ashley. This was absolutely NOT the delivery men’s fault for they had no idea of my situation. The customer service and sales knowledge of this team was inappropriate and horrible. I am incredibly happy with my furniture, but will not be giving anymore of my business to this location.
Not much of collection in-store to pick from
Good for furniture
They delivered the wrong furniture to our house. Said we were responsible for delivering the wrong furniture to their warehouse, on the other side of Atlanta, and then we had to transport the correct furniture back to our home. When we got to the warehouse, they tried to give us the wrong furniture again. We still don’t have our furniture. These guys suck. Unbelievable.
Sales Deal and Services is excellent they understand what is our budget and they help you correct way and they beat prices of other competitors good job Mark Hollis which is the retail sales associate out there please check him out he will help you the best thank you to make my dream home complete.
This is the lowest that Google lets me do. I would have loved to give a 0. I placed an order for a dining table and chairs and they still could not send chairs that dont wobble after two attempts. Pathetic ! I have to take time away from work a third time so that Ashley can get their delivery right.
Nice collection of home furniture at good prices !
Love our new couch and dining table! The installers were quick and efficient. Our salesperson Mason at the Alpharetta, GA location was absolutely superb and even has an eye for matching furniture, colors and fabrics!
Never again. Bought a bedroom set from them. One of the pieces for the frame was damaged so they couldn't put it together - fine. I'm a reasonable person. But then I never heard anything back. They also damaged my walls. Opened the mattress in the truck and used their filthy hands to move the mattress, leaving stains on my brand new mattress. Everyone knows to deliver mattresses with the plastic on. Called the store, woman who answered said she would contact the warehouse about the missing part and send a tech to clean the mattress. Didn't hear from her. Called AGAIN. She told me they were not sending a tech to clean the mattress, that it wasnt their problem, and that I needed to file a claim with the protection company. Absolutely not! Ashley Furniture delivered a soiled product. Ashley Furniture is going to remedy the problem or take it back. Calling corporate.
Purchased office chair 1/16/19 delivery was an issue chair needs to be returned store refused. Called 7 times to speak with the manager who was never available would not even respond to corporate. Stuck with the 223.00 office chair that is unusable. Every staff member I spoke to during this time was rude and none were capable of assisting me. I've been a customer for years, will not be returning after this nightmare.
Excellent customer service! Fay at Northpoint was very helpful and patient with us for our new memory foam mattress. We will definitely be coming back to get the rest of our furniture for our new home!
Bought a queen mattress from Fay. Fabulous job by her and the folks at Ashley.
We bought a queen sized bed and mattress on 4/14/19. It was delivered on 4/19/19. After removing the old bed and assembling the new bed frame, installer informs me that the wooden slats are missing, looks like they were not ordered and I have to call the store. I call the store at 130 pm to describe the problem, was told I would receive a call back in 30 minutes. After not receiving a call back I called again at 430 to find out when the parts would be delivered, once again I am told it is being worked on and would receive a call back shortly. At 730 I call back again after not receiving the promised call back, I am told no managers are in the store to help me, I explain my son has no bed to sleep in and it is now a problem. Told a Manager will call me in the morning, of course no phone call. I call store at 1040 asking to talk to a manger I am told they are all busy and will call me when free. At 130 I was tired of waiting and called back, finally talked to a manager who tells me I might get the pieces tomorrow or have to wait until April 24th. The lack of customer service and ambivalent attitude of the store, of the situation which was all their fault is unacceptable. You have now lost a customer.
Delivery poor. Poor communication. Nice store items
The 5 stars are only for my salesperson and delivery driver- Fay and Nelson - who managed to solve a delivery problem that no one else that I was able to speak with cared enough to solve. This included 3 different people at the store who answered my calls and the corporate “”Customer Care” department who basically shrugged off a delivery issue not of my making. I was astounded at the level of apathy I encountered. But Fay and Nelson made it work when I had given up hope and decided this company sucked. They possibly still do suck but Fay and Nelson decided to make things work the way they should. Kudos to both of them! Ashley, you might want to rethink those recordings about how great you are that I was forced to listen to for the 11 phone calls I made today trying to get my furniture delivered.
Tia the woman I spoke to was extremely rude. I’ve been on hold for fifteen minutes trying to get my mattress delivered after their deliverer cut his finger and bled on the original mattress and had to take it back. This is ridiculous.
Dont ever by sofas from Ashley Homestore they break down in less than 6 months very poor quality and we are regretting now why we choose them. And warrenty and extended warranty is a big joke,literally they have to know the meaning of extended warranty. Stay away and save money. Literally i am feeling like to write a review on something and stand in front of the store to let people know how cheap the quality of there stuff is .
It was an awesome first experience at Ashley. Fay was terrific !! Thank You so much
Went to the Alpharetta store with my husband and we found a small table with 2 chairs we liked. Robin helped us out on a Saturday or Sunday and she was great! Wednesday March 27th I noticed the text reminder didnt say our full address so I checked out receipt just in case. The recipt was also missing the "lane" part in our receipt along with the apartment letter for the building. So I called the store and Tia answered the phone. Tia was VERY snarky and even laughed at me in annoyance when I called to confirm my address so the delivery guys won't get lost. This store needs someone else answering customers calls because I as a client shouldn't be feeling like I'm stupid on something like this. The delivery guys still had trouble finding my apartment but they called me and I was able to stay on the phone and help them with directions. These 2 men(I wish I got their names) were professional, nice and set up the table fast. They cleaned up after themselves, asked where I'd like the furniture to be and went on their way.
Fay was awesome to work with. She was very patient with us and offered us many options to help us make our decision.
Lots more options than I expected with very reasonable pricing. I worked with Katherine who did a great job and was able to help find the best choices for my limited space (675 square feet). The entire process of shopping/ordering and scheduling delivery only took an hour- it was a week day during the day. If you need convenience, lots of choices, and low prices this is for you.
We stopped by the showroom at North Point in Alpharetta. Mason and Alex both helped us. They were awesome!! Very friendly, professional, and very very helpful! They made the process very easy & worth shopping there!
We had a wonderful salesman, but then it all went downhill from there. After a long and arduous process, we finally got our furniture. The furniture is cheap, (even if you buy their expensive furniture). Our dining room chairs are warped and our sofa sleeper is hard, uncomfortable and it slopes downward on one side. I found the same or better furniture other places. I wanted to exchange my sofa sleeper, within a week of receiving it, and after several calls to the store, I never received a call back. I had already called corporate and they said that exchanges and returns were at the discretion of the store manager. Overall, it has been a painful and stressful purchase. I wouldn’t recommend Ashley Furniture to anyone, EVER. If we hadn’t had a great salesman, I would have given them a zero.
Fay was absolutely wonderful to work with! She made our furniture shopping experience smooth and easy. She was attentive and answered all of questions with a smile!
Rose was the best. I was going in with a product in mind but it was not as nice as it was online. Rose took time to show me around and I got the exact pieces I needed for my basement. I am so happy with the quality of service I got from Rose here .
Fay was our saleswoman- and she was very patient and kind. She helped us find the perfect sofa for my mom’s new apartment- we look forward to coming back to purchase additional furniture!
Rose was a wonderful design associate And I will be coming back!!!
Charmaine was a great help and super nice! She helped in purchasing my new dinning room set and made it super easy I was in and out since I already had the dinning room In mind. I would def be coming back to this specific Ashley Furn. Now I cant wait to have my dining furn this week :)
Really appreciate Fay O. for her patience with us today. Would recommend them to all.
(Translated by Google) The quality of the furniture can be seen and the service is very good. Fay had a lot of patience with us and answered all our questions; At no time do we feel pressured to buy. (Original) La calidad de los muebles se puede ver y el servicio es muy bueno. Fay tuvo mucha paciencia con nosotros y contesto todas nuestras preguntas; en ningun momento nos sentimos presionados a comprar.
We bought a Bed from Ashley for delivery next week. We went back to the store, not understanding the two different numbers on our invoice . Nick Valercio, the Sales Director was tremendous helping us sort out and explain to us the bed we ordered . Hopefully everything will be good thanks to Nick.
Fay is awesome! She is patient and kind. I never had so much fun shopping for furniture!
I have amazing experience in Alfaretta Ashley Homestore with Lavania today! Please come to see her and you will be happy!
He answered very kind all my questions thank you!!! Muhamed....
Fay was awesome, best thing since sliced bread! Super friendly, helpful and our buying process was smooth and fast. The next time we buy at Ashley we will definitely ask for her help.
First n last time I'm buying from them!! Take my advice !!
BADDDDDDD BADDDDDD SERVICE!!! Cheap furniture and u don’t get what u paid for !!! STAY AWAY
Bad Customer service. We entered the store at evening and nobody from the store even bothered to talk or check with us. We looked around for good 20 mins and did see that some of the store workers talking to each other but didn't wanted to meet the customers. Finally one person asked us and just showed the directions where we can find stuff and thats it. After spending 10 more mins, we left the store. Very next door we went to Rooms to go and the scene was totally reversed, they treated us well, guided us and even offered some good discounts. Thats how they earned our business.
Walked into Ashley, looking for furnitures. Kathrine and Fay were the best!! They were patient and made the buying experience an awesome one, Will come back.
Fay was very ecstatic & she made our purchase pleasant!
Oh my God it's awesome to visit Ashley furniture by North Point the staff are wonderful specially Fey Altoria she s great this is my second time there she s so helpful explain everything and help what best for you I will give her a thumb up !!!!!!
Good furniture and reasonable prices,.
I had a wonderful time picking out bedroom furniture with Fay Olaiya at the Alpharetta store today. She made the whole experience easy and fast. I highly recommend you ask for her personally!
Joshua was totally awesome! Very helpful! I definitely suggest him, his manager Sean and this Ashely furniture.
Awesome
The experience was excellent in large part due to Fay who made the buying experience efficient and enjoyable. Thanks !!
She is the best. If you come to Ashley, ask for Fay in Alpharetta!
We purchased living room furniture from Sharon Henry, she was awesome and very helpful. Sharon loves what she does and has a very creative design ability. You show her what you have, what you like and she’ll make you a room you’ll love. We’ll look for her in any future room purchases.
Joshua met me at the front door upon entry. He was a true professional. He referred to me by name. He and his sales manager were very knowledgeable on product.
Fay was a wonderful sales person.
First time shopping at Ashley Furniture. Mason was a great salesperson and very friendly and helpful. The store is very clean and so many choices and Sean, the manager was very helpful too!
Had a great experience. Good quality furniture for a reasonable price. Charlie was wonderful and met my needs. She didn't try to sell me something I didn't need. Thanks!
My husband and I had made the decision to replace our 2, very loved, 25 year old couches in our living room and started looking around at the furniture stores around the Mall of Georgia. After touring several stores without a real love for the choices we went to Ashley Home Store. We were greeted by a very personable Sharon Henry who, upon learning what we were looking for, guided us to beautiful reclining couches that would be our final choice. Delivery for the couches could have been within a couple of days which shocked us because other stores had 4 to 6 week delivery dates. New couches to come this Wednesday and we are really excited!! Thank you Sharon for making our furniture purchase so easy!
I had a wonderful experience shopping at this store. Sharon was delightful and personable. She new what I wanted and needed and was able to provide me with answers to my questions concerning my sectional sofa and rug. Sharon goes above and beyond to ensure that my needs and wants were met. Thank you Sharon and Ashley Furniture.
I walked into this Ashley location (Northpoint Alpharetta) at 8:50pm (closes at 9pm) to simply ask whether the item I was looking for would still be on sale the next day as I knew they were closing and didn’t want to rush. Benson greeted me and said “Unless you just want to come back, I will stay here as long as it takes to get you what you need. Don’t worry about what time it is.” From there, my purchase went flawlessly. Sean, the manager, was nice and patient as well, and I liked his NY attitude and matter of fact explanations as I made my decisions. I didn’t feel like I was talking to salesmen, but more so people who just wanted to make me happy. I’ve been in other locations and was turned off by their approach and demeanor. My experience here was totally different and they gained a customer today!
Everyone was professional and courteous. Great experience.
I would like to say how much we love the barstools we found at Ashley and our rep Fay from the Northpoint pkwy location was very helpful and knowledgeable. Thank you Fay for all of your help! We did have a problem when we received the boxes to assemble, the correct legs were not included so the showroom let us have theirs to accommodate our guests coming in for the holidays. The barstools are beautiful and very sturdy. Lots of compliments!
Absolutely terrible experience. The furniture piece purchased was defective, and was forced to drive over an hour to get it checked out at their warehouse. When trying to get a hold of management I was told he was not in after several attempts. Not sure if this was true, or if this location tends to go without a manager on site for more than a week. They are very kind to you up to the point you pay, if something goes wrong good luck on getting the same type of customer service.
This was one of the best furniture shopping experiences I’ve had in a long time. Jemekia Roberts, the sales manager of the store was very friendly, knowledgeable, and professional. I found what I was looking for and it’s not going to take forever for delivery. I highly recommend Ashley’s if you want to get it right without a lot of hassle.
I will never, ever purchase another furniture item from Ashley. The initial customer service is great, but once they receive a payment it’s downhill from there. The first time we purchase a bedroom set, they delivered the wrong item twice. The rep salesperson who helped us, never even apologized for the inconvenience. Then we purchased a desk and they lied about the delivery date. We waited for a call or text the day of delivery and nothing. We finally called them and they stated that it will be delivered in 2 weeks. They never even had the courtesy to inform us about a change in delivery. I will demand a refund and that’s the last time I will make a purchase at Ashley!!!
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0% interest for 5 years^°
No interest for 60 Months^° - In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card. Equal monthly payments required for 60 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in monthly payments.
^°Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next whole dollar. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/16/2024 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
