Ashley HomeStore Alpharetta, GA
Here at the Ashley HomeStore in Alpharetta, Georgia we believe that your house is much more than just a dwelling. You’re creating a home filled with family and friends, and building life-long memories along the way! This is what inspires us to help you furnish and decorate your home with our knowledgeable customer service staff, a large mattress gallery with a test-rest diagnostic machine, and a large selection of Ashley's own top quality furniture . We have been your go-to furniture and mattress store in Alpharetta since 2016. Our dedicated and experienced Store Manager, Alex Smith, has built a team that is committed to being your trusted home partner and they pride themselves on their selection and knowledge of Tempur-Pedic Mattresses and Ashley's own top quality lifestyle furniture showcases. At the Alpharetta, GA Ashley Furniture HomeStore we are not only thankful to celebrate your home with you, but we are also dedicated to charitable work with the Hope to Dream Foundation, Red Cross Blood Drives, and local food donation centers. You can find us on the corner of Haynes Bridge Road and Northpoint Parkway near the Northpoint Mall. For those of you on a tight schedule, the best time to avoid the crowd is in the mornings around 10:30 A.M. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
Now on the second attempt to delivery a desk for my office...yet again, damaged parts. Every time I call to speak with a manager, no one is ever available to speak. No one has the courtesy to call and follow up. No one has the care and concern to even attempt to try and make this right. Very disappointing!
We spent 15 minutes looking at living room furniture and were never approached to see if we needed help.
Great place.....ask for Rose, she is the best
This 5 star is for Brandon, young salesman who was amazing and helped us picked out the right dining room set! My husband and I thank you so very much! Looking forward to you helping us with our livingroom situation next visit! 😊
Good stuff 🤗❤️ excellent customer service and very helpful
I am absolutely so incredibly appreciative and thankful for my Sales Associate Jacob! He is by far the best, and I highly recommend him for anyone looking for furniture and home decorations!! As a first-time home buyer, it gets overwhelming researching about all the costs and hassles as a home owner. Then it gets amplified when you factor in all of the unexpected expenditures and risks for your home. This was my dilemma, especially regarding home furniture. I became so stressed with all of the researching of plans, designs, costs, and not knowing which one was the right one, or who I could trust. Then when I connected with Ashley's, I have never received such a phenomenal, caring, and knowledgeable experience before. That is why I am truly appreciative for the great recommendations, insights, and understanding for the questions which Jacob answered and solved for me. Jacob exemplifies class, empathy, care, and understanding the importance of the customer experience, and especially taking care of what is important for me. I have recommended my friends for Ashley's (specifically this store and for Jacob) solely due to Jacob's stellar quality of service.
I will give a 0000000000000 stars review to Ashley Home Store......:( Please stay away!!!!!! from Ashley home store in Alpharetta ga.never buy from this store very cheap furniture. Is not worth to spend money on cheap furniture. Horrible experience from the store and customer service.. to my surprise every time I asked for the manager he was never there . defective sectional and bench. And dirty the two times my items were deliver and broken .This store can NOT make returns or exchange. Please if you want good quality and good furniture is better to buy from a drift store then here. I don’t recommend anyone to buy from here .cheap cheap cheap not Worth to spend money here 00000000000000 stars
The store manager is as much trash as the bed that they delivered. He refused to take my phone call the same day they delivered damaged products to me. Brad is a terrible person to represent a company. I even had a conversation with the corporate office and they assured me Brad would be calling, had to remind her of his reputation in the previous reviews on this place. Just filled a claim with my bank to go after these guys.
I have purchased both in-store and online... Collection is great and In-store shopping is good. Don't even think about buying anything online from Ashley.. The customer service (for online) never answer and the in-store guys won't help with the online purchase.
Very friendly, informative and knowledgeable staff! That would love to help you to choose from the best without pressuring you.
(Translated by Google) Lots of stuff and comfortable (Original) 물건많고 편하다
Avoid this store. Shop somewhere else. We bought a King sized bedroom suit and a king mattress from this store six weeks ago and we still don't have the correct furniture. The first delivery came without the mattress. No one told us the mattress had been "forgotten" off the truck until they arrived at our front door. Fortunately we still had our queen mattress, which we just bought plywood and slept on on the slats of the king bed for several nights until the next delivery truck came with out mattress (and two VERY stoned delivery men). Once we took a good look at the mattress, we realized that it didn't fit the king sized frame. We contacted the store again and they made us go through the ringer of sending photos and videos of us measuring it to prove it wasn't the right size. (Somehow I think they thought we enjoyed the process of sending a bed back for fun.) Once they accepted the facts of the mattress being the wrong size, they arranged for a pickup and delivery of a new mattress. The new mattress came today. Guess what? THIS TIME THEY BROUGHT THE WRONG TYPE OF MATTRESS. The third time is NOT the charm. Unfortunately we weren't able to refuse the mattress because it looks exactly the same as the other mattress, so we didn't realize it was different until we sat on it and found it felt different. Then we realized there was a tag with the type of mattress on it, which was not only NOT the mattress we ordered, but conveniently for Ashley, $300 cheaper than the one we bought! Now because of some glitch in the way their system works, they can't "see" what mattress was delivered from the warehouse until the close of business tonight when all of the reports run. So they're going to "call us back tomorrow" (never once have they returned a call when they were supposed to) and sort it out with us. And now we'll have to wait for yet another delivery on yet another day and hope it's the correct mattress. I haven't even mentioned the fact that the first delivery guys damaged some of the furniture on their first trip out and said they would make sure a "technician" came out to fix it. Yeah, right. I'm not holding my breath. Wish we had just spent a bit more money and bought from American Signature Furniture down the street. They seemed like they had their act together a bit more and actually cared about their customers. I would never, EVER buy from this store again and will actively encourage my friends and family to avoid it. Too bad. The furniture is really pretty and I think--if we can get the right one--we'll really like our mattress.
Ashley - ...faulty furniture was delivered, I complained & their technician saw & agreed it was faulty but they did nothing They said they don’t do RETURN or EXCHANGE Their store manager was the worse kind and hang up. Waste of money & poor service
Lavania is awesome,friendly,approachable and precise. She knows her products and seems genuinely concerned about listening to our needs and assisting us with our color scheme. She’s such a sweet lady and luckily she’s my MOM! You go girl!!!
I hope there is option for Zero stars in this review. The furniture is nice all but it doesn't matter when customer service is HORRIBLE. I shopped at Ashley for new home 10 days back and i selected items even with more price just based on delivery date because my parents are coming to Visit and i want them to be delivered as soon as possible, i made sure my Sales person knows that, he assured me delivery on selected date. Last week when we got delivery, the delivered person left saying that all screws are not included to fix bed panel and also cocktail table was missing. I called multiple times to store and customer service, and they don't have any answer when it can resolved. Then i got a mail it will delivered 5days later, which i thought might be fine. But when they came again, they have table, but not bed missing parts. Again i went through all the procedure of calling them etc, then i went directly to store. They said they have no idea what parts are missing and they will order all fixing parts again and it will take 15 days, WHERE ARE THEY GETTING THESE FROM AND 15 DAYS REALLY? I am not even allowed to return. However good your furniture might be, it will not really matter when customers receive this kind of service. I AM NOT GOING TO SHOP HERE AGAIN AND I WILL NOT ALLOW ANY OF MY FRIENDS AND FAMILY TO SHOP HERE. DISAPPOINTED