Ashley HomeStore Alpharetta, GA
Here at the Ashley HomeStore in Alpharetta, Georgia we believe that your house is much more than just a dwelling. You’re creating a home filled with family and friends, and building life-long memories along the way! This is what inspires us to help you furnish and decorate your home with our knowledgeable customer service staff, a large mattress gallery with a test-rest diagnostic machine, and a large selection of Ashley's own top quality furniture . We have been your go-to furniture and mattress store in Alpharetta since 2016. Our dedicated and experienced Store Manager, Alex Smith, has built a team that is committed to being your trusted home partner and they pride themselves on their selection and knowledge of Tempur-Pedic Mattresses and Ashley's own top quality lifestyle furniture showcases. At the Alpharetta, GA Ashley Furniture HomeStore we are not only thankful to celebrate your home with you, but we are also dedicated to charitable work with the Hope to Dream Foundation, Red Cross Blood Drives, and local food donation centers. You can find us on the corner of Haynes Bridge Road and Northpoint Parkway near the Northpoint Mall. For those of you on a tight schedule, the best time to avoid the crowd is in the mornings around 10:30 A.M. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
Beware of This Store!! I recently bought a mattress 1/8/2020. I understood that the mattress had a no return policy. I was not told by Muhamed Ndiaye that they crush, vacuum seal and roll up their mattresses. The Delivery guys told me to wait 2 hours I gave it 3 but when making the bed. I noticed it was unstable and bouncy for a Firm mattress. I called the Ashley Home store Customer Service, who I must say was very concerned about my satisfaction of the mattress but told me to go back to the store for resolution. I explained it to the store and had researched websites that stated doubling a mattress or folding it in half is one of the worst things you can do because it folds the coils, border rods, or foam encasement. I was then told that Ashley handles their mattresses this way and their New Policy is no returns or refunds. I have purchased mattresses from Ashley in the past but this is the worst experience I have had. For Future buyers, go elsewhere or Risk getting Ripped Off.
Bought a sofa and it was a great price and the staff were not pushy just attentive!
Josh was very helpful and friendly. We would shop here again with such excellent customer service.
Don't expect any help from the store once you pay up...
Service was decent until I was going to make my first payment and noticed that they had put on a 5 year protection warranty that I had said no to already.
I paid at the store for my bedroom set on 10/7, they told me they'd deliver it 10/12. I took off work, I had to call them to inquire about my delivery and Israel put me on hold within 30 seconds of the call and said he'd look up my account and he had no information about me, no name no number. He came back online 5 minutes later and of course he hadn't found any information because he didn't allow me to give it to him. Also, we I offered him my number, my husband's number he couldn’t find anything in the system. I gave him my husband's name and he was able to pull the information up, however he gave me a phone number that they'd had on file for us which we knew nothing about. We'd never even seen that number before. & he told us because they'd tried to call that number and didn't get an answer they weren't going to deliver today. Then he came back and told me he'd be able to deliver it on Friday. Which means I'll have to miss yet another day of work. It's unbelievable. They had no problem taking my money, they should have no problem delivering my furniture.
Poor customer service. Poor quality rugs, was not able to accommodate after being sold a rug that’s now discontinued because of an issue with lint.
We ordered a dinette table and it was delivered broken THREE TIMES.
Worst ever customer service and worst planning. I have purchased few items and it was not delivered as promised. They told item Is out of stock even though it was prt of my invoice and i waited a month to get it delivered. When called they were not professional and asked me in very unprofessional way to select updated inventory. I have selected and still it is not delivered. There is no accountability and every time i called the response is we dont know why the warehouse did not deliver. Never ever trust anyone in this store and people working at this store.
Frustrating experience and horrible quality furniture. Bought online and it was delivered no damage to the box, but when we opened it up we realized the corner/base was broken where they attached to the pallet. Took more than a week to get through to customer service, at which point we had to argue, because they said we hadn’t contacted them soon enough. They did come out to fix the corner under warranty, but then when we put the drawers in and realized nothing was level. On one side the drawers would be hitting each other and on the other side there would be a 5/16” gap. One door would not close all the way and always stuck out about 1/4” on one side. This is not acceptable at this price point. Extremely disappointed with the quality of the dresser, and now we’re stuck with it. Save your money and shop somewhere else.
Now on the second attempt to delivery a desk for my office...yet again, damaged parts. Every time I call to speak with a manager, no one is ever available to speak. No one has the courtesy to call and follow up. No one has the care and concern to even attempt to try and make this right. Very disappointing!
We spent 15 minutes looking at living room furniture and were never approached to see if we needed help.
Great place.....ask for Rose, she is the best
This 5 star is for Brandon, young salesman who was amazing and helped us picked out the right dining room set! My husband and I thank you so very much! Looking forward to you helping us with our livingroom situation next visit! 😊
Good stuff 🤗❤️ excellent customer service and very helpful