Friendly and knowledgeable staff. Quick and efficient purchase process.

Just bought a new home and decided to buy a new sofa and recliner. Went in and was met by Liz. Told her wanted to look around. See gave us a couple of pointers about how the showroom was laid out and left us alone for us to walk around. Came back and checked on us but let us take everything in. Then when narrowed down what we was looking for answer questions we had and took down our top picked down and email them to us with no pressure. We went back in for the second time and helped us make our final selection. With no pressure to make a decision, (I may have car salesman PTSD). Process our order and gave us all the delivery information. Definitely the best furniture shopping experience I have had and I am an old grumpy man.

Everyone that we dealt with was pleasant abd knowledgeable!

Our sales girl, Hannah was very professional and kind, but she was not pushy and left us alone until we found her to ask her questions. There was a big variety of furniture and we did find what we were looking for.

It was excellent

Poor Delivery & Assembly Experience for 200$ We were informed that the delivery team would call 24 hours in advance, but instead, they called only when they were already at our door—when no one was home. With no other option, we had to allow them to leave the heavy table in our garage. To make matters worse, the fireplace was not installed in our TV stand, even though installation was confirmed at the time of purchase. When we reached out to address these issues, our concerns were dismissed with the excuse that we had “allowed” the delivery in the garage. Unacceptable and disappointing service!

Oneika is wonderful! She will take good care of you!

We recently purchased outdoor patio furniture for our home. Our salesman, James, was extremely attentive and helpful throughout the process. We are looking forward to having it delivered and set up soon so that we can begin to enjoy it with family and friends.

Hannah Price was excellent with her help. We had restrictions on furniture for my m-in-law at assisted living home. She was very patient and diligent and helped us get what / and when it was needed.

I had a wonderful experience shopping for furniture the other day at Ashley Furniture in Athens. Our salesman Beau was very helpful and not at all pushy. I would definitely shop there again and ask for Beau!

Oneika was so helpful and patient with me. Highly recommend asking for her help.

Eric was amazing when we went in looking for a recliner to match my current furniture. He also worked with us and helped us stay within budget. I

Eric was very knowledgeable and extremely personable. One of the best Customer experiences I’ve had in a long time.

Wonderful experience at Ashley Furniture in Athens GA. Our sales rep Bo was great! He knew the products and was helpful in every way. Would highly recommend!

I came in here to browse for mattresses since mine has been giving me and my bf back pain. Eric was so helpful and he helped me get the perfect mattress. He spent plenty of time explaining my options and answering my questions. The whole staff was very patient and kind, I had a great experience and would definitely come back here again.

Oneida was a pleasure to work with!

It was ok

Successfully placed a phone order with this location since I am currently out of state. Sales rep was eager to help. Once I realized I didn’t get the discount that I was hoping for, it was impossible to get a hold of them. Never got in touch, but finally got a price adjustment, although a week & half later it has yet to hit my account. Not sure if they were telling me what I wanted to hear to get rid of me, or actually adjusted the price and it’s taking time.

Friendly, knowledgeable, great buys.

Great sales experience

The salesman, James, was courteous, professional and thorough in his presentation. The options were plentiful and well arranged for easy access. Overall,the store had a wide ranging inventory and was well staffed with friendly and helpful associates.

Great customer service! Oneika was super friendly and personable! She helped us find the perfect collection for our house and was super patient with us while making our decision! Thank you!

First off I didn't realize how affordable Ashley's is. And Eric made it 10 times better thanks Eric. I'm coming to get my green couch too!!!😁

I normally don’t do reviews, but the salesman Bo that helped me, was excellent and very helpful. I have been back since first purchase to purchase a new mattress, and brought him another customer, that is also buying furniture from this store and using him as the salesman. I highly recommend him. Ashley furniture has everything you need. They have furniture that is great if you are working on a small budget and furniture if money isn’t an issue. They don’t have everything in the showroom, but have extremely a lot of options online. I found my furniture online then Bo pointed me in the right direction to which ones to buy. If you are in the Athens Ga area looking for furniture, I highly recommend talking to him. Only bad thing I can say about the experience, is that when my original order got delivered the warehouse loaded the wrong sofa and was told I would receive a phone call as soon as the driver called it in. The driver called it in but still have not heard from them two days later about where my sofa is at and when it will be delivered.

Oneika is awesome: she is your must-use sales associate!

Good customer service.

Oneika was so incredibly helpful and kind. We were torn between two sectionals and she helped us work through the pros and cons with honestly and clarity. She stayed late after her shift to help us finalize the decision and set everything up for delivery. We chose to come back there and purchase our sectional purely because of how helpful and kind she was! Cant recommend it enough. If you visit this Athens Ga location, ask for Oneika!

Had a great experience choosing furniture thanks to Oneika who was very helpful, friendly and professional.

It was so great when we walked in the door every one was so very nice . Thank you all this is going to be great for my husband.

Oneika Earl very professional I will definitely use her again when making an additional purchase

Oneika was very helpful.

Wonderful service today! Oneika is so friendly and helpful! We’ve always had a great experience with Ashley in Athens!

Oneika was super easy to work with.

I walked into Ashley's confused, not sure what I was going to purchase or where to begin. This wonderful salesman named Jonathan Rushin came right over to me. We sat down and began to talk about what I was looking for, what I needed, my budget, etc. This young man gave me excellent customer service. He took care of me so well, I can't help to give him this commendation. I walked out with 💯 percent customer satisfaction! Thank you Jonathan!

Great service! Oneika is my Ashley sales person for life. :)

My mom and I had so much fun with Bo selecting the perfect sofa! He was very helpful, patient and just overall made it a very fun and relaxing experience. He treated us like he had known us for years and he was able to help make sure the sofa would perfectly fit in my living room with all the measurements we gave him. Highly recommend! He is very knowledgeable and I am very happy with my choice of sofa. Great service and experience from all the staff! Also Eric had helped my sister and I the first time we went but unfortunately he wasn't there yesterday but Eric was also wonderful to us!

James the sales associate was so vert helpful and knowledgeable and personable

Great trouble free experience buying couch, loveseat, and mattress! Oneika is wonderful!

Jonathan was amazing! He is very friendly and very helpful to get the best deal. I bought a living room set from him a few months back and went back to purchase bedroom furniture. I was so glad he was able to help me again!!!

Oneika is a pleasure to deal with. She’s not your typical pushy salesperson. She greeted us with a great smile then gave us time to browse. She checked in with us periodically and made sure all of questions were answered.

Hannah was super helpful pick out our items.

Went today to look around for a chair no pressure found one we liked Geetam was a fantastic salesman. Very pleased with our visit!!

Great experience. No pressure and well informed. Oneila Earl was great at finding exactly what we wanted. Highly recommend.

Jonathan Rushin provided an exceptional customer experience! His professionalism, friendliness, and dedication to getting us the best deal truly stood out. He went above and beyond to ensure everything went smoothly. The store manager was also incredibly kind and worked alongside Jonathan to make sure we received the best possible offer. Outstanding service all around—highly recommend.

Oneika was wonderful to work with

This has been the worst experience I have ever had with a company. Ordered $7k of bedroom furniture which was supposed to be delivered on January 25th. They delivered the wrong headboard, the chest was broken, drawers would not fit in the chest and were coming apart, and nightstand was broken.I have been getting the run around on exchanging the headboard for the one we ordered, they keep telling me it has to be approved, approved for what you brought the wrong headboard! I have been to the store in Athens GA and I was told by the store manager that everything would be delivered February 8th well they brought the headboard and nightstand but not the chest because it is out of stock. I was told the beginning of the week that I was a VIP customer because of the issues on the first delivery and that all pieces had been looked over and everything was in good condition to deliver on the 8th so how am I now missing the chest and it's out of stock when they inspected it for delivery. No one can help me and I keep getting the run around, I have been on the phone with customer service so much they should know my name by now and I am sure they have me flagged as an irate customer which is fine because this is ridiculous to have to go through all of this! I will not be buying anything else from Ashley Homestore and I will be telling everyone and writing reviews on any platform I can find.

Oneika was awesome! Very helpful and answered all my questions. Easy ordering process. Highly recommend!

Sales guy was fantastic. Friendly, knowledgeable and helpful. Great sales price and quality of furniture - how could I pass it up!

My experience with Ashley Store in Athens, GA was exceptional. The salesman, Johnathan, was attentive, knowledgeable and, most especially, polite. My impromptu visit was unplanned and, I believed, my mindset more "window shopping" than for anything specific. However, Johnathan's friendly demeanor and keen sales sense quickly deduced that Ashley Store did, in fact, have exactly what I neededlq

Oneika was awesome and so very patient. Loved the experience.

Stopped by looking for a different "old school" type of furniture because we didn't know what to call it. The sales rep knew exactly what we were describing and found a new style that was perfect and even found it on sale! We'll be back, they were super knowledgeable!

The store manager and Key were amazing!

We went for a new bedroom and living room set. Hannah was amazing! She was so patient with us. We were there 2 different days making sure that we had everything we needed. Then on the last night Hannah and Clinton were amazing staying even after the store has closed to make sure we were taken care of. We appreciated both of their help and will definitely be back in the future!

Oneika was very kind and informative. highly recommended

I stopped by Ashley furniture and I was looking for a new mattress, bed frame and a sectional for my living room. Eric Simmons was so patient and explained to my wife and I about the quality of mattresses and bed frames and even helped us layout our sectional for our living room. Needless to say we purchased everything we needed !!!

Onika was a great help and directed us to exactly what we needed.

Great prices and great help made it easy to choose the pieces of furniture I needed!

The salesman was very knowledgeable and helpful with my needs. I'm sorry I don't remember his name. Thanks so much

We worked with the most amazing salesperson, Jonathan!!!! Over 3 or 4 visits to the store, we looked at numerous items and Jonathan was extremely knowledgeable about each one of them. He was never ever pushy…instead he was always courteous, patient and helpful in guiding us to make the best decisions about our large purchase. He truly was a breath of fresh air and gave us a great buying experience!!! Thank you Jonathan - you are the BEST!!!

James was knowledgeable and helpful in our coffee table search.

Oneika was excellent! Helped us find exactly what we were looking for and no pressure !

Oneika was amazing! We love our furniture. She was such a huge help!

I wouldn't recommend doing bussiness at this store or with Elizabeth Russell. Horrible experience and would recommend purchasing the same furniture online. They tried to force me to purchase the protection for $529 and wouldn't let me buy the furniture without it....how is that possible? I drove 1.5hrs to make this happen, changed my schedule so that Elizabeth Russell would get paid on the sale and then told me the "programs" just changed that day......what a joke I guess going for the 15% extra commisson that they get paid to sell the protection was more important than actually selling the furniture.....So an $80 bonus lost a $3,000 sale for Ashley.... I've been trying to find somone to speak with it and it seems impossible....

Jonathan assisted my wife and I with several different pieces of furniture and he was very detailed in his knowledge of each piece and very pleasant to work with. Good job!

Oneika helped me with a bedroom suit for my son. She was very helpful and happy to give advice and answer all my questions. Thank you so much!!

Great experience, quality purchase.

I placed an order in store on 11/25/24 and it was scheduled to be delivered on 12/11/24. Upon arrival I was informed that one item was on backorder and I would be contacted for that to be scheduled. Upon assembly of the other items there were missing parts. I was told I would be contacted for those parts to be delivered. The backordered item was rescheduled for 12/18 and then shortly rescheduled to 12/20. On 12/20 during the delivery window I received a call that it was not at the warehouse and therefore needed to be rescheduled. It was then rescheduled for 1/2/25. On 1/2/25 I received a call during the confirmed delivery window that it was not at the warehouse and needed to be rescheduled to 1/8/25. At this point I went to the store to discuss what was occurring. I was informed by customer service that the item was discontinued and it was unlikely I would receive it. The store manager then asked the customer service representative to contact the warehouse and find out whether the item was in the warehouse. I was informed that I would be notified if it was at the warehouse or if a refund needed to be processed. I never received a call back. On 1/8/25 during the delivery window I was informed that it was not at the warehouse and needed to be rescheduled to 1/16/25. I went back to the store to find out what was happening and was then informed by the store manager that the notes actually indicated that the item along with an spare had been at the warehouse the entire time but for whatever reason wasn't loaded on the truck. On 1/16/25 the item was never delivered and I received no call about it. I called store to ask about it and was informed that the notes stated the item was damaged at the warehouse. At this point I asked for a refund. In addition, I never received a call about the missing parts for the other item and when I called I was told the order was never processed and I needed to submit the serial number to have the parts ordered. The next day the items arrived to be assembled, no one called me or informed me this was occurring. I then got an email about which parts were missing, where I then informed them the parts had already arrived. I also noticed that there were additional parts missing from another piece that was assembled. I asked the store about this and they told me I would receive an email within 72 hours to have those parts ordered. I never received the email and ordered the parts directly from the website myself. On top of all this, I was receiving emails to my email to confirm the delivery and then suddenly I stopped receiving the emails and the emails started going to my husband's email, which was not. linked to the account but to my phone number from an order placed over 10 years ago. When I asked why the emails stopped coming to me suddenly (the email I provided when placing the order) they couldn't provide an answer. It has been impossible to get someone on the phone to discuss these challenges.

Top quality service. Staff very helpful and friendly.

Keyshley was wonderful! She helped my wife and I pick out a great couch and also helped us get a great deal on a table by helping us with a great package price! She had great energy and made spending money a pleasure. Thanks!

Oneika was nothing short of amazing! She helped us through every aspect of getting all the furniture for our new home. 10/10 recommend her for all your new furnishings needs!

Oneika was extremely helpful and patient with us while shopping to furnish our new home! We will definitely come to Ashley in the future for our furniture needs.

Oneika was amazing. She took all the time she needed to make sure we had the right stuff and was very patient. She gave us a really good deal and we were very happy 100%. Will be coming back.

Good selection and reasonable prices. The sales person was great.

Need a couch for a small space and was able to get courteous help quickly. Have used Ashley furniture for other needs and have always been pleased

Loved this experience! Went in to “get an idea” on a new mattress. Eric greeted us instantly and brought us to the mattress gallery. Trying out mattresses can be very awkward but we were pleasantly surprised to see that their gallery is tucked into a private corner with tons of options! Eric was extremely knowledgeable on every brand and gave us honest feedback. Not only did we find the perfect mattress, but we got an incredible deal with exceptional service! Thanks again, Eric!

Keyshley is amazing!

The store in Athens is nice, but everything is wait and deliver. I asked them to give me a time on when they would deliver so that I could make plans due to meetings and they said we will advise the day before. I can’t plan my life around Ashley Furniture. I canceled the order because they wouldn’t reschedule the delivery date.

I had a great experience, Elizabeth (the sweet lady who helped me) was absolutely amazing to say the least! I will definitely recommend Ashely and will do more business with them. Thank you Elizabeth for a great experience and going out of your way to find my phone that slipped deep down into a recliner you are a true blessing, give that girl a raise!

Oneika was super helpful without putting pressure on me. She understood how seriously I take spending money and making decisions.

This is the third time we’ve ordered from Ashley, but the first time buying in-store. I guess it doesn’t make a difference seeing as we had the same experience all three times. Initially, when my husband had spoke to one salesman, he had quoted him a price for everything and my husband told him we would come back later to purchase. The salesmen said that he gave all of the information to Elizabeth and that she will have all of the info. We got there, Elizabeth was expecting us but when going back over the order, she had taken it upon herself to take off any discounts and add and extra $1,000 to the price we agreed to pay. Of course, we caught this and told her no. We bought an entire bedroom set, all supposed to be delivered on 12/20. It’s 12/21, and all we have is a bed. Elizabeth, the associate we worked with in-store “assured” us that what happened the last two times with the delivery wouldn’t happen since we were buying from the store instead of online. (This was after telling us we should buy a protection plan because their furniture is “not high quality”). Cut to me taking a day off of work just to be home for this delivery. We received an email the night before to confirm our delivery, everything was listed, all was good, we have a time window. The next morning, we get an email allowing us to track the truck, I checked it, three things were missing. I wasn’t too worried, maybe it was a glitch. They’re “supposed to notify you” if they aren’t going to be able to deliver everything. The delivery guys show up, start setting up, my husband comes home. We find out one of the pieces they were delivering is broken, that’s fine, it happens, we’ll get a new one. The delivery guys then tell us “oh, the dresser and (2) nightstands are on back order, they were supposed to let you know they wouldn’t be delivered”. (The delivery guys were great, by the way.) Cue my husband calling the store to find out what’s going on. We weren’t notified, we were “assured” that what happened the last two times (waiting two weeks for a delayed delivery and getting everything in separate pieces, unable to assemble the furniture until the rest of it comes in.) wouldn’t happen since we bought it in store. Well, here we are, the next day, no furniture, no clue when it will come. The broken one is supposed to come in on 1/2, which is great since this is a Christmas gift that the associate we called in the store said would come on the 23rd along with the other missing furniture, but currently, we’re facing having to take extra time off of work to accommodate this. We find out that the missing pieces are in fact in the warehouse and not on back order. I’m wondering why they couldn’t be delivered in the first place? We have been following up with the store for updates, and every time hear “they are looking into it”. My husband called 3 times with no answer but yet then I call, a number that is not in their system, and magically they answer. This place works so hard to sell you on every little thing they can, but when it comes to following through on a $2,000 purchase, they’re nowhere to be found and impossible to get ahold of. We’ve paid for this furniture, yet we have no idea when or if it will arrive (they made damn sure to take the money from our account before they confirmed the order, though). I’ll make sure to warn everyone I meet away for Ashley Furniture, and will never be buying from them again. Everyone working there should be ashamed of themselves. Update: my email meant to solve the problem has been ignored, it’s 12/24 and still no furniture. We’ve had nothing but empty promises and people lying to our faces about what’s going on. Still no resolution and zero transparency since the system now shows that we have no order to be tracked.

Great & Quick Services! Highly Recommend! Ask For Reggie.

Nice store. Hannah was very helpful. Tks

Oneika assisted us for the second time and was again very helpful and very professional.

Everyone was so nice and helpful when making my furniture purchase!! The quality of the furniture there is wonderful! Keyshley was wonderful and helped me find what I needed!

First-time furniture buyer and Keyshley was an amazing help! Great service and very accommodating, got me sorted on furnishing my bedroom and living space.

I purchased a recliner/ lift chair. I had to pick it up from the warehouse which was a 250 mile round trip. Upon unpacking the chair we found that there was a bag of parts missing and the chair will not operate without them. I am waiting now to find out how long it takes to get the parts needed to make the chair operate.

Great experience today purchasing a sofa and loveseat! K was the perfect balance of helpful but not overbearing or intrusive.

Christy was absolutely wonderful to work with. I ordered by phone & it was a wonderful experience. Now, I can’t wait until my tables are delivered! Thanks, Jo Landry

Wonderful shopping experience. Keyshley was very friendly and professional. Would definitely recommend if you’re in the market for furniture.

A wide selection and helpful sales associates make Ashley a good place to look for furniture, especially when sales are ongoing.

I’m giving the Athens Ashley store five stars thanks to Christy!!! I was afraid of having an overwhelming experience, furniture shopping, just like at car dealerships, however, she showed me the area to look in for what I was interested in seeing and told me that let her know if I needed any help. I found exactly what I wanted, check the measurements for the space, and called her a few days later to place the order over the phone! I am blown away by the ease of this experience, all thanks to her!

Oneika helped me this evening and convinced me that I needed a new dining set to go with my new couch. She knew just what to show me. Fast, friendly and very knowledgeable. Make sure you check out the store for great deals and ask for Oneika!

We had a great experience with Oneika. Despite the fact that she was helping multiple customers, she took time with us to ensure that our purchase fit perfectly within our expectations! She has a warm, radiant smile and makes customers feel welcomed and appreciated! Thanks so much for assisting us today!!! Reg and Brenda 🦋

Great in store experience. Elizabeth was excellent in pointing in the direction we needed

Jonathan was excellent. Very knowledgeable and easy to work with !

I was in search of a nice living room set for my home. Eric was super helpful and friendly. He made the experience very pleasant.

Had a great customer service experience with Oneika! She was very helpful in guiding me to picking out the products I need for my new place.

Oneida was an excellent sales lady and we enjoyed her knowledgeable expertise. She should get a big raise!

We went to Ashley to just look at entertainment centers. Not much selection in store as we hoped but we worked with Christy and purchased one. Christy was very helpful and the purchase process was very fast.

We had a nice experience Oneika was so helpful

Reggie was so helpful and polite during my search for new family room furniture! He was a pleasure to do business with! Reggie was not pushy at all for a sale. I appreciated that very much! 😊

Great service and easy buying process with no hassle.

Love shopping here and Oneika is wondeful for showing us around. Will definitely be back im the future.

ONEIKA!!!!!! I cannot thank this girl enough for the tremendous help she provided for my son and I when we came in to furnish his new apartment. Kept us in budget and pushed for delivery ASAP. So sweet, knowledgeable and accommodating. Go see her at the Athens GA store. You will love her!!

Easy shopping. I already had picked out my purchase online. Gave my sales rep the name of what I wanted and within 15 minutes left for home. My sales rep (Trusted Advisor), Oneika, was professional, knowledgeable, and courteous. She was a delight to work with. Highly recommend!

If anyone could make buying furniture FUN, it was the staff at Ashley! We felt very welcomed and valued. The staff, especially Eric, was so helpful and assisted us in picking out pieces that will be perfect for our new home! Thanks to all the staff! We will be back!

Walked in and Jonathan was quick to help. Showed us several items we were looking for and was not pushy or rushed. Found what we wanted, and he made the purchase quick and easy.

Oneida was the best. She needs a raise.

Bo was so helpful with our couch purchase! Comfortable to work with, gave us info on things we didn’t even think to ask about, and didn’t put any pressure on us. It was a treat to work with him!

We are so pleased with our purchase and buying experience. Eric was a dream to work with. He wasn't pushy and so helpful in making our final decision on our new sectional. If you are in the market for new furniture for your home, Eric is your guy!

Execellant customer service!

Elizabeth was wonderful! She helped us find the perfect sofa with little to no pressure!

Just moved to the area and was in need of a couch. Oneika was super helpful with helping me find the couch based on the my style and the size I needed.

He was very helpful and informative.

Buying furniture at Ashley with a sales person like Christy was enjoyable. Ashley furniture has so much to choose from at prices that will fit any budget. Christy did all she could to make our furniture shopping experience a pleasure.

Jonathan was very knowledgable and patient in answering my questions and concerns.

Keyshley and Erwin are first class! I was able to get what I needed within an hour. Excellent customer service and product knowledge by both team members!

G did a great job

Had a super experience at Ashley Home Store! James was a super and knowledgeable associate! Loved his professionalism, and he was very patient with us! We will definitely shop at this store again!

Notifications of delivery were very helpful. Delivery and set were on time. Delivery crew were friendly, efficient and thorough. Pleased with entered purchase.

Had the best time picking out furniture! Our salesman knew his stuff. Was able to help us make the right decision for the right price and got it to us in a timely manner.

Oneika is the best Trusted advisor ( Athens Ga) Our experience was amazing and really fast, she was super helpful and to the point.

Thank you so much! Smooth buy and delivery!

Very nice store. We received excellent customer service from Paula our sales advisor. We love our furniture we purchased. I only gave 4 stars because we had to pay a $300.00 delivery fee. We only live 13 miles from the store. I think that was way too much for such a short distance. The delivery guys were very nice so nothing negative about them either.

Good and positive experience

Oneika made the shopping experience exceptional from the moment we walked in the store through the complete buying experience. She answered all of our questions very thoroughly. Also she was very knowledgeable. We will definitely ask for her in the future for all of our buying needs. *****

We highly recommend Eric at Ashley Furniture. He was very patient with us while we were trying to make decisions about furniture. He was very helpful and gave us important advice regarding our delivery.

We went to Ashley to look at love seats. We found a great selection. After many hours of shopping, we selected a love seat. We had a good experience with the purchase, the delivery and a subsequent repair. The scheduling of the delivery and repair were without problems.

Had a great salesperson Jonathan Tried out the chair I had seen online but chose another chair because the leather was better .Sat in the chair and decided on a blue recliner However after the chair was delivered and sat up in our family room I tried it out for several hours….found out it felt nothing like the chair in the store. The leg rest does not go high enough to support my legs and because of that I feel and look like I am on a slant board . This also causes my head to rest well below the top pad on the back of the chair. this chair is so uncomfortable that when I stay in it for any length of time I can nearly walk when I get up. My chair was delivered on October 29 and I went to the store that same day to let them know what a bad recliner it was but Jonathan wasn’t there so I met with him on Wednesday November 30 to ask if I could exchange the chair for the other recliner I liked and he said he would check and said a tech would be sent out ..,haven’t heard back . I paid for a new chair not one that a tech would have to repair. When at the store we measured and found out the foot rest on my recliner is 2” lower than the one at the store when lifted by the control..I really want another recliner. The photo shows the store chair foot rest goest up at least 19” and the home recliner is not quite 17”..Diane Burnett

Your guy stepped on my cordless vacuum and broke it. It cost me $129 to replace it. I told this to you when they called and they said they would handle it. Never handled it and never called back. This is after doing $4000 in business with you. What rating other than f- minus could I give you.

Horrible the delivered damaged furniture Refused to take it back. Never ever buying anything there. Had to dispute the purchase though my AMX

Totally not satisfied with the delivery service. My order was to be delivered Oct 23, 2024. It’s been delayed now three times. I was informed there’s an on going problem with the warehouse and the store communicating. Not my problem! If it’s not Delivered on Nov 6th as specified. I will cancel and never shop Ashly home furniture again!!!

Sales people are ok but customer service is horrible, and would not help with delivery issues and seemed to be reading from a script and hard to understand her, l am sorry but her English was not very good. Some delivery guys did not seem interested when they tried to deliver broken furniture. They also did not want to remove some packing material said it was my responsibility. We will be checking other options before going back to Ashley

I never write reviews, but the lack of management of goods was astounding. I ordered and paid in full for the Next-Gen Gaucho 4 seater couch and oversized ottoman on 10/27/24 with delivery set for 11/2/24 (keep in mind this cost over $3000). Our experience with the sales representative Geetam was fantastic and the only saving grace of this review. Three days after purchase I am informed via phone and then in person that the wedge portion of the couch ordered is now discontinued. When asked how it was possible that a customer would pay for furniture in full and have it be ordered but then be told “we’re sorry this item is discontinued” three days later, was met with there was nothing they could do about it. The options presented to me were to have an INCOMPLETE couch delivered to my home with no wedge (the essential piece putting the couch together), pick a completely different couch (which would of course have a different delivery date and could result in additional charges), or to cancel my order and receive a refund. Needless to say, we will not be returning and hope that the refund comes through quickly.

Poor service. Purchased a recliner lift chair for my 5'11" husband who has stage 4 cancer and it will only accomodate a 5'2" woman at the most. Has not been used but was told you have a no return policy. Now we have a chair we cannot use and we already paid for it. Years ago I purchased a whole bedroom of furniture from Ashley's in Brunswick Georgia. Was told the other day by a rude associate in Athens that you had a no return policy. Now we have a $800+ chair in our living room no one can use. Don't think I will be doing business with Ashley anymore!

ONEIKA IS THE BEST! Hooray we got her. ♥️

I had a wonderful experience, the employees were all amazing and very helpful, Keyshley specifically was awesome! She talking me through all the sales and deals going on; I explained what I was looking for and she helped me find and pinpoint to something I would enjoy. She was charismatic and very relatable. When I had a question she made sure I got the answer.

I would like to praise Reggie, Clinton and Gerald for their exemplary service today at the Ashley Furniture store in Athens. I bought my daughter’s bedroom suite from Reggie a few years ago and came back today. He was as helpful and kind as I remember. The store manager, Irvin is pleasant and upbeat. Appreciate these guys for making my purchase right!

Bo was tremendously helpful throughout the entire process of buying a new couch and sectional for my house. He was extremely communicative and gave great recommendations which made the experience amazing. If you are looking for new furniture, I would highly recommend requesting Bo to assist you!

Sales experience was great, then deliveries were delayed and suddenly back ordered 3-4 months. I’ve been trying for over a month to get orders cancelled and get my money back. In store and 1-800 customer service hasn’t helped. I’m going to have to get a lawyer involved now. They charge you for items they don’t have and can’t deliver and have no way to refund you in the store. It’s been a nightmare. Add on: they haven’t done anything and I’ve heard from anyone with their company for assistance. Their response is BS. Store manager Erwin was no help and when I asked for his name he refused to give me his last name. He was very rude and basically told me that it wasn’t his problem that I wasn’t refunded.

If I could leave a negative review I would. I cannot say enough about how TERRIBLE the service is here. Been waiting over 3 months for furniture that was "supposedly in stock" when I purchased. Save your money and your time and buy elsewhere.

Great experience!!! Greeted at the door. They listened to what we wanted and had a great selection. Elizabeth and Irwin were super professional and friendly and knowledgeable and worked with us on what fit our budget and taste. They worked with us to make delivery happen and fast as logistically possible. We will be back for future needs.

Had the best experience with my now bestie Christy who help me find my boys a bed. Great customer service.

What a joke of an experience this has been! Great salesperson, horrible pieces delivered to my home. Took 4 try’s for a couch delivery due to defects. I can’t express the inconvenience that was! It shouldn’t take two months. Secondly, my mattress has a dip since night one! That process took weeks to get someone out here. And the audacity to email me with a warranty denial. I’m outraged over this company! To speak and be forwarded to the amount of costumer service agents, I don’t have enough fingers on my hands to count them all. Very disheartening to say the least.

Don’t waste your time! Take your business elsewhere. I have been fighting with customer service for a week to speak to someone at the store or a supervisor when calling into customer service, because let’s be real the number to the store isn’t actually the number to the store it’s just to a call center, and I have been told 3 different times someone would contact me and it’s been over a week and not a single person has reached out to me. Total waste of money and time. Wasn’t notified until day of delivery that the tv stand I ordered was on back order. It’s been a total hassle to even get a refund.

Excellent customer service from the time we walked in the door until the ink dried on the Closing Documents! Our Representative Bo was informative, charismatic, and has a grand sense of humor!

It was I & mom‘s first time buying furniture from Ashley’s.. and honestly, it will be our last. Ladies and gentlemen, please save your dollars and spend them elsewhere. Ashleys does not care about your needs nor do they care about you as a customer… they only care about the incentives they will get once you make a purchase. If you have a concern and try to address it, don’t worry, let me assure you, Ashley’s will sincerely NOT CARE…nor will the manager Erwin McClendon. Save your money, peace of mind & energy while staying away from Ashley’s furniture. This was supposed to be a very special moment for mom, yet I feel as though Ashley’s took away “our moment” due to having to deal with the unnecessary BS… You’ve been warned…Your welcome 🤗…

Miss Paula helped us buy our first bedroom set and we couldn’t be more happy with the service! She was very helpful, informative and pleasant. Highly recommend going here!

Jonathan Rushin is an excellent salesman and a real leader! He demonstrates the best customer service and made the process simple and easy. Ashley Furniture will work with you to ensure you get taken care of and a great deal!

The store was fine, the service was fine. We placed our order, was told it would be 3-4 weeks for delivery. We've had 4 additional weekly calls to delay our delivery. We've about had it with Ashleys at this point.

Jonathan didn’t hover and was very real with us about everything, even not having to purchase everything through them

If I could select zero stars I would. We purchased an apartment worth of furniture: bed, box spring, mattress, bedroom set, couch, chair, ottoman, accent table, coffee table, end tables, office desk, kitchen table and chairs; the whole thing! They were all too happy to take our money and make their commission. However, the bed set was delivered without a footboard so that could not be put together. The kitchen table was delivered with a chair that had four different sized legs so was uneven and couldn't be used, and the accent table had no knobs and couldn't be opened. That's bad enough but the first person told us the bed footboard would be delivered that day. After a major run around and five different stories, it was delivered four days later. They had to send a tech for the chair and accent table (after I sent pictures) to confirm they were broken and delivered unusable (I guess the pictures they made me send weren't enough). It's been weeks and we're still waiting. If you're looking for poor customer service, broken furniture, and completely untrustworthy staff, visit Ashley in Athens. Otherwise run in the other direction. I will NEVER use them or any Ashley again and cannot in good conscience refer ANYONE to them. There's plenty of other options.

Quick, seamless, and friendly! Johnathan helped me with financing in-store and getting my furniture piece faster than I would have been able to with an online order.

BIGGEST MISTAKE OF MY LIFE CHOOSING THIS COMPANY!!!! This is literally the most TRASH company!!! Zero stars if it’d let me. There was a problem with EVERY. SINGLE. piece of furniture delivered. The customer service was horrific and they just push you off on to someone else so no one gets anything done. If I could go back I would’ve never gone through Ashley to get my furniture. It took days to get some things fixed (like my bed for one) and some things are still not fixed. I wouldn’t give the headache Ashley furniture has given me to someone I hate. Save yourself and your time and don’t go to Ashley Furniture for furniture especially the Athens, GA one because they will ruin everything. Not enough words to express how much I hate this company now and how much I regret using them. Also! As a young woman who lives alone I felt incredibly disrespected by the male technician who came to assess some of the furniture that was delivered broken. I did not catch his name but I would leave it here if I did. I had to say “sir I’m speaking to you” at one point because he would not acknowledge me when addressing him about an issue with the furniture he did not fix. He was in my home for almost two hours and half way fixed a broken chair and put up a shelf. So, now I know Ashley is not only a company of lazy and disrespectful people but a misogynistic one too. Long story short I will not be using them to finish fixing the things they broke I will do it myself because lord knows it will only take forever and not get done right if I go by Ashley Furniture.

My husband and I had a wonderful experience! We were looking for a bed frame and mattress, and we were able to find what we were looking for with ease. Bo Beard was absolutely amazing! He was extremely helpful and attentive. We have a baby and he was so sweet and helpful, he distracted him so we could try out mattress to figure out which one we liked. We will be returning when we need new furniture. Thank you Bo for making our experience absolutely wonderful!!

The manager and Reggie did a fantastic job helping my family find a beautiful sectional and bedroom furniture set. They were very patient with us and extremely helpful. Highly recommend Ashley’s Furniture.

Jonathan Rushin was helpful and not forceful.

Had the best experience here at Ashley’s Furniture Store. They were so helpful in helping us find a few pieces for our lovely home. They know exactly how to make the experience fun and enjoyable. HIGHLY RECOMMEND going here for all your house hold needs!!!

Great deal on loveseat and couch. Nothing like buying new furniture. Great.

Bo was awesome! He listened to what we wanted and was so helpful when picking out our couches and dining room table. Exceptional customer service.

I ordered over $4000 worth of furniture. Delivery was scheduled on a Friday. The bed that was delivered was missing support legs. I went back to the store and was scheduled for those parts to be delivered and the bed installed on the next day. After waiting for 3 hours for the installers, they arrived without the legs. Now, I'm being told that it will be days before the parts arrived.

Bo is an exceptional sales person! He really takes the time to listen to what you’re looking for and what your budget it. Working with him is like shopping with a friend!

Jonathan was awesome! He sold us on a bedroom set that we love and was a great help on getting a good deal. Amazing customer service would definitely recommend.

(Translated by Google) Thank you very much Paula for the excellent service We were delighted!! We will be back soon❤️❤️ (Original) Muchas gracias Paula por el excelente servicio Quedamos encantados!! Volveremos pronto❤️❤️

Paula was very professional and helpful. We highly recommend her! :-)

Jonathan was very helpful, made process quick and easy! We appreciate all the help and ease of process!

Our salesman was great. Very friendly and knowledgeable, and got my delivery moved up after finishing my floor early. So far very happy with my purchase and delivery. Thanks

Where do I start. I had the best shopping experience that I've probably ever had. Jonathan (the Salesman) and Clinton (the manager) were ABSOLUTELY AMAZING! Jonathan took tons of time assisting me in my purchase of an entire home worth of furniture and accessories. And was SUPER patient with the multiple "changes of my mind" and indecisiveness when I was comparing the selections. He happily stood in there and was never dismissive as many sales people can be once you seem unsure. And Clinton was right there to assist with the formalities. If you're shopping at Ashley Furniture, I can't recommend this duo enough. TEN STARS FOR SURE!!!!

When your at the Athens Ashley store… ask for Paula! We just purchased furniture for our new house and we couldn’t have done it without her!!! She knows her products, is a talented decorator, and just fun to work with!!! Thanks Paula!!!

Our experience at Ashley Furniture was phenomenal. Our advisor Johnathan was very helpful and knowledgeable. He was kind and made the purchasing process super easy. We will be back!

Jonathan was amazing! Very informative and direct about what he recommended without us feeling “sold” on products. Highly recommend coming to see him!

Customer service was excellent and shipping was prompt!

My husband and I purchased new living room furniture today. We had the pleasure to have Bo Beard help us with our purchase. He helped us get just want we wanted. Bo was amazingly fast, we were in and out of the store in record time. We would shop with Bo anytime. Bo has to be the BEST in all of Ashley’s stores national wide!

Elizabeth was so helpful and made ordering a sofa for my son a breeze!

Amazing customer service!!! We have dealt with the store manager, Irwin, we have also done business with Sai and Elizabeth. ALL have been amazing!!!! We truly loved our experience!

Had a great experience with Ashley and my salesperson Elizabeth R. She understood my needs, budget, and timing.

Paula Lagos at the Athens store is hands down the best salesperson they have. Highly recommend seeing her if you’re thinking about purchasing anything! She’s super friendly, knowledgeable and works with you to give you a vision ! Can’t say enough great things about her!

Johnathan is the man to get your furniture with. Very knowledgeable, pleasant attitude and listened to our needs exceptionally. Great experience and customer service overall

Great Deals !! Salesman Jonathan did an awesome job .

Friendly and professional all the way.

Very helpful and easy to work with.

Jonathan Rushin is just outstanding! Thank you.

My couch was supposed to come in on July 2. I called July 1 because I had not heard any timeframe of when my couch was coming in. I was then made aware that they had changed my delivery date to July 12, and I recommended it be delivered at 5 o’clock on the 12th and the agent that works at Ashley, agreed that it would be delivered at 5:00pm on the 12th. Now it is July 11, and I got an email saying my couch should be delivered between 10 and 2 and nobody can do anything to live up to what they agreed to on a recorded phone call about having my couch delivered at 5 o’clock. It should not be this difficult to live up to your word, and to deliver the couch when your employee said it was going to be delivered. If my couch is not delivered tomorrow after 4 PM, preferably 5 pm, I will cancel my entire order.

Christy was so awesome to work with. She was very knowledgeable and very helpful.

ashley is typically a pretty good all around experience and i don’t feel pressured. the staff is generally knowledgeable and helpful. our trip on this day earned the 5 stars as the salesperson that helped us was very busy, but managed to be very helpful and knowledgeable for a laundry list of questions i threw at him in the middle of running his butt off. Really pretty impressive. Go Eric S.!

Very helpful and made my purchase easy and affordable!

Eric went above and beyond for us while helping us look for a new set of couches. He is very knowledgeable, and really gets to know you and your needs to better help you. I can’t recommend him enough.

Eric was great. He somehow gave us just the right amount of attention. Pointed us in the right direction and let us roam, but somehow was right there when we had a question. Very personable and friendly.

After looking for mattresses at other stores and walking out more confused than we were when we started, we went to Ashley in Athens. What a great experience! Bo helped us and he has to be one of the BEST salesman we have ever dealt with. He actually listened to what we wanted and cared. Instead of trying to force a purchase on us, he gave us the facts which allowed us to make the best decision. No pressure, no sales pitches and no trying to sell us something we didn't need. Could not be happier.

Helpful and knowledgeable sales staff

We had looked around and knew what we wanted. We had never been to Ashley’s and decided to look there before we bought. We went in, was greeted by Reggie, he showed us exactly where the furniture we wanted was located. We spent maybe 15-20 minutes looking. Found something we liked at a good price. Reggie handled the transaction, also sold us the protection plan! We were probably there less than 30 minutes. Loved it and appreciated Reggie. Very pleasant, knowledgeable and efficient.

Jonathan Rushin made the whole experience super easy and quick!!! He got us a great price on our bed room suit

Jonathan was awesome and knowledgeable. Never felt pressure to buy anything!

Had a great experience while purchasing a sectional and sofa. We enjoyed working with Reggie - he was polite, patient, answered all of our questions, and very professional. Would highly recommend.

Easy process. Jonathan was great to work with. This is my second purchase and they are always professional.

Eric was wonderful! Very patient until we found exactly what we wanted. Great experience overall. Edit: the warranty dept is a different story entirely, unfortunately. They literally just schedule technicians without consulting you, forcing you to call to reschedule. Then, IF they answer (a big if) they don't enter the appt, which you only know because you called the store again to find out what 4-hour window the tech will arrive in since you never received the automated call you're supposed to. Ugh. The tech eventually comes but doesn't actually do anything. He orders parts to be delivered to you to then come back again (yes, going through the entire process above again). But then the technician doesn't actually fix it and then takes the ordered part with him, so when it breaks again, you get to start the entire process over again!!! Fun, right? Definitely worth all that money you paid for a warranty.......

Christy and Irwin were fantastic from the time I walked in until the time I left. They made a hard time in my life into a wonderful experience. They took their time to explain in detail what my needs were and what products worked best for me. They did not try and sell me on just anything and made sure I got value in my purchase. I would recommend this location every single time!!! I cannot wait to come back and buy something else. The customer service was STELLAR!!! Please give them a raise!!!

Johnathan was so helpful and knowledgable!!

I was looking for quality memory foam pillows and Ashley was my last attempt. They had some great options from tempur-pedic and several others. The sales person Jonathan was so helpful even though they were short staffed. He made sure I was taken care of as well as the other 3 customers. Jonathan got me a great deal on the pillows! I would definitely shop again!

Easy purchase

I really appreciate the customer service! We had a great experience here compared to a competitor.

Customer service was AMAZING!!

I entered the store just to browse and ended up leaving with a new sectional and media stand! Paula was super nice, helpful (not pushy), and friendly!

We had wonderful experience at Ashley! They made the ordering process super quick and easy.

5 star experience thanks to Jonathan R. He was very knowledgeable, gave us great options and was not overly pushy. The purchasing process was a breeze and we came out with more than we originally went in for thanks to his help and advice. I’m a visual person and he moved pieces around for us and helped us pick out the perfect set for our living room and pieces for the bedroom. Highly recommend asking for him on your next visit. We will definitely be back!

Elizabeth was a delight to work with. Great pieces.

Ms Lagos was very helpful

Christy glover did an awesome job at helping us pick our furniture.. will come back again

James very helpful and asked questions that lead me to understand what my real needs were

Bo beard was very helpful in assisting in our decision of great furniture

Bo Beard was very knowledgeable about the living furniture. He made sure we made the best decision based on our wants and needs. He has a dynamic personality. Thanks so much Bo!!!

Eric was incredible to work with! He was very knowledgeable and patient with us while we were deciding. I can’t recommend coming and seeing Eric enough.

Bo did a great job showing furniture that would work for what I needed. He was very personable and just had awesome energy, I would be happy to buy from him again.

Christy at the Athens location was very helpful. We have scheduled a delivery for next week and I fully expect to receive a beautiful love seat. UPDATE: Delivery was great and we love our new loveseat. Overall a great experience!

Christy was awesome! Everything was super easy!

Great experience with Jonathan!

Paula is super sweet and helpful! I went in for a couch with the deal I had in mind from browsing online, and walked out with a couch AND bedroom set for less than I was expecting to spend just on the couch! She also was able to ship these items to me very quickly. Super excited!

Jonathan Rushin was great at helping me buy my dresser- explained everything, made it easy- without much sales pressure to buy- Great work- come see him for your next Ashley Furniture!!

Paula was fantastic- made it very easy to purchase a new sofa that I am sure we will love for years!

Jonathan did an amazing job hearing our needs and making sure we found the perfect sofa! Thank you so much!

Christy and Irvin were so helpful!

The experiences with visiting this Ashley location have always been positive and the team working is very helpful. Jonathan worked with us to help us purchase a recliner that we have been interested in for a while and the experience was great overall.

We stopped in to look at a book shelf and Paula helped us. Being completely honest… sales people typically drive me crazy. Not Paula. She was friendly and knowledgeable and not pushy and clearly just wanted to help even though we were looking at a small ticket idea. I was super impressed. She knew exactly where to take us and was just so helpful. We will be back. She needs a raise. 🤣 But for real. She will be the reason we return. Thanks, Paula

We had a great buying experience at Ashley! Paula was extremely helpful and knowledgeable! She took a lot of time with us and even let us move furniture around to make sure we liked it. We would definitely recommend working with Paula! She was great!!

Excellent sales associate. She understood what I needed and helped me locate and purchase them. I even exchanged one item later in the day with no hassle. Paula Lagos was great!

Shopped on phone due to being unable to get the quantity I wanted on line. The gentleman helped me to get what I wanted and the exchange was professional and my time on the phone was very short. Mission accomplished!!

Christy was very helpful

I came to Ashley to look at a Raw cliff sectional. Paula greeted me and knew EXACTLY where it was, answers all my questions....snowede other options AND tables I could consider. I'd planned to look at other pieces, but decided to buy on spot. So refreshing to get a low pressure, but extremely knowledgeable sales associate. Superb and Excellent. I will ask for her in the future. BLESSINGZ ❣️

Great

The Athens store was great. The Buford store sucked.

Christy was extremely knowledgeable and friendly. She knew a great deal about all of the products she showed us. Was able to get us in the idea mattress for our situation! Thanks again

Jonathan was great, helpful, and quick! He was very educated on all the furniture/products and helped make the process super easy. I will definitely be asking for him again for my future purchases! ⭐️5/5 stars!

Johnathan did an excellent job today. He listened to what we were looking for and gave us lots of options. He wasn't pushy and seemed to care about helping us get what we needed and could afford. He is excellent at his job. We highly recommend him if you're in the market for furniture.

Jonathan Rushin was the best with helping me choose one chair for my dining area . He walked me thru the store and gave me prices within my budget . I highly recommend him for customers !!

Our sales person was very nice and accomodating. He wasn't pushy and made sure to listen to and answer all of our questions. The billing part was a completely different experience. Ashley "automatically" adds the product protection plans into your bill without your asking. If you don't look closely and check the bill over thoroughly, you will automatically get hit with many extra charges for things you don't want. Proceed with caution.

Reggie was very smart and helpful!

We got a mattress with Paula, and she was AMAZING!

Jonathan Rushin was SO AWESOME!!. VERY helpful and patient. Very knowledgable. My husband and I both agree - Going forward we will ask for Jonathan after the great experience here today!! Bought a lot today because of him. We will be back!

Tried to get an extended warranty on couch for a warped frame clearly covered for 5 years. Can’t get them to come out to my house. Contacted manager several times. No help at all. I now have a couch with a warped frame that looks awful! Do not buy from Ashley furniture they are not a honorable furniture company!!

Eric was most informative and polite. So helpful on making decisions on a couch and provided us with measurements and prices appropriately. Thank you!

So helpful and knowledgeable!!

James was a great help at the Athens location. We are very pleased with the service that we were provided. Again look for James he is awesome!

Paula was absolutely wonderful! She was friendly, welcoming and very knowledgeable about all of the options that are available! She made the process very easy and there was no stress involved. Beth was wonderful and helped me when I came to make the purchase!

Loved the salesperson Christy. She was precious and very thorough

Christy provided excellent service at Ashley Athens, and we are thrilled with her work.

Best experience ever, All employees they really care for their customers, Specially Eric Simmons he is the best.,❤️

Great service and attention to detail from Eric today!

We purchased mattresses today with the assistance of Elizabeth and Gerald, both of whom were excellent and easy to work with.

Paula Lagos is a great Sales Advisor. She takes her time with you to make sure that you are comfortable with your purchase. She also makes you feel like you are important to her. She gives you good information regarding the items you are looking for and answers all the questions that you have. All in all she is alwsys a great person to work with. We like her so much we ask for her each time we come in.

Bo Beard is an incredible salesman. He was helpful and honest. He helped me make the best choices for affordable prices and what would look best in my living space. He has a wonderful personality and energy that makes him personable. I would purchase furniture from him again.

One of the best shopping experiences of my life. Everyone was so pleasant and helpful especially James Schliestett who helped me from the beginning. I will definitely be back for my furniture needs. I love my new couch and I recommend everyone get the protection plan.

Bo was amazing to work with! His upbeat energy and personality made the experience so fun and easy! He gave us honest opinions and didn’t pressure us in the slightest! By far the best experience I’ve ever had buying furniture! Thank you Bo!!

Very pleasant and knowledgeable sales person Elizabeth R.

Great experience! Best store and Eric is Amazing!! He was very patient and even stayed late to accommodate my purchase. Will shop again soon!

Excellent customer service and we found exactly what we were looking for.

Great experience again with Reggie todayat Ashley in Athens. Thanks so much, Reggie!

Just bought a new bedroom set with Eric, he was truly amazing! He did his best to get us the best deal and experience. If you’re in the market go see him at the athens store.

Reggie was so patient and helpful! Will definitely come back to Ashley furniture for more.

Excellent experience, Bo Beard did an excellent job understanding our needs and helping us get all the furniture we needed for our new home at a great price!!! Absolutely pleased!!

Christy and Mackenzie did a fantastic job of showing my family and I every option that was available to us. I will gladly recommend Athens Ashley for anyone who is looking for new furniture.

Jonathan Rushin was professional and friendly. He listened to what I was looking for, showed me option and explained all finance options.

This has been the upmost greatest experience I’ve had in any furniture store ! The associates/managers were very helpful and patient! I’ll definitely be returning! I highly recommend this location!! Definitely a 10/10 highly recommend!

McKenzie greeted me when I walked in the door then actually gave me space to look BUT when I made my decision she was right there ready to go and made it all super easy! She was great!

Justin was great to work with. We enjoyed the low pressure assistance throughout our shopping experience.

I purchased a reclining sectional a few years ago, and I did purchase the extended warranty with it-not something I normally do. Well, I started having trouble with one of the recliners and after sending a technician out-in just a few days after I reported the issue-they determined that it could not be repaired. The furniture I had purchased had been discontinued, so Ashley issued me a credit for the entire amount I paid for the sectional. Not just the recliner that was broken! The extended warranty proved to be very useful! Paula at the Athens store was so very helpful in assisting me with purchasing a replacement. The process was very easy and I’m so satisfied. I did purchase the extended warranty for the replacement sofa too…not intending on having to use it, but just in case! Great customer service in the Athens store, went over and beyond! Thank you Paula and Athens store!

Jonathan was helpful and polite. Would highly recommend!

Just bought a new couch from Ashley and let me just tell you, it’s the most comfortable thing ever!!! It sucks you in and makes you want to take a nap! Bo was the sales rep that helped us out and he was nothing but wonderful!

Bo did an excellent job helping us and we found the perfect couch.

Paula was readily available when I needed her expert advice with selecting the appropriate size, color, and style of furniture for clients and school projects. She was flexible, understanding, and patient during shopping experiences. Paula made these experiences pleasant by listening to our needs. When I am decorating a room that requires new furniture for myself and/or others, I contact Paula.

James was very helpful and PATIENT with our multiple changes of living room and bedroom sets! High quality furniture at very reasonable prices. Highly recommend!!

I want to Thank Christy Glover for the amazing support while me being very picky today! Nothing less than Amazing! Go see her and tell her La Toya sent you and heard she was the BOMB!!!

Christy was an amazing sales woman. She knew her stuff about everything in the store. She is the to go person to see at Ashley.

Furniture shopping is almost as stressful as car shopping but Paula at the Athens Ashley store was amazing!! Not pushy, didn't try to sell us something we didn't want, she actually listened to us and what we were looking for, gave us time to shop without hovering over us. Very down to earth and got us exactly what we were looking for! Thank you Paula!!

Paula has been my sales associate multiple times over the last five years. She is always so kind and professional. When I came recently for another purchase, I was so happy she was still there to assist. Thank you, Paula, for your wonderful customer service.

Paula helped my husband and I with the purchase of our new sectional. I told her what I was looking for, she showed me the layout of the store, then left me to look around at my leisure. She would come to me intermittently to make sure I was finding what I was looking for, make suggestions, and answer questions. Once I decided on a few options, she sat down with me and we talked about costs, delivery, and pros and cons of each based on what I had said I was looking for. I left with the intention of coming back soon with my husband. By that Saturday, I knew what I wanted, and Paula came and sat down with me and my husband and took care of all the details of the sale. She made it all so easy. She never pressured us, but yet she was there for us. Thank you Paula; I can't wait for the delivery of my new sectional, and I hope to be back soon to purchase more pieces.

Paula did a great job on helping us pick the furniture we wanted. Her customer service was excellent.

Elizabeth R. Was real nice and helpful, did a good job at explaining details & Irwin did a good job at making sure we got exactly what we wanted, he gave good references, was patient and did good with his help of service

After shopping around, we decided to check out Ashley’s. We were greeted warmly and after discussing what we were looking for, we were shown many wonderful options. We never felt rushed or pushed into making a purchase. Bo and Paula offered fantastic, personable service and we couldn’t be more pleased with our experience and purchases.

Eric was awesome! He is an amazing person and so helpful! We will be back soon!

Elizabeth R. Did a great job. I hate shopping. She went above and beyond working at getting me the deal I wanted and gave me my space to make a decision

Absolute masterclass in customer service. Eric, our salesman, was attentive to our every question and concern and made the entire experience a pleasant one. My wife and I look forward to working with him again.

Purchase experience is as expected with professional knowledge from employees. We specifically worked Christy in Athens; she's very nice.

Great customer service! Eric was very helpful! Will be back for sure!

Great experience with Jonathan!! Very knowledgeable and did not feel any pressure. He listened to our requests and needs

Christy was excellent in selling our chairs.

Christy was excellent. Very kind, gave us space, and was super informative. Would 10/10 recommend her to anyone!

If you go to Ashley Furniture ask for Paula & Jonathan! Great Customer Service & Got me out of there within 20 minutes!

Jonathan was very helpful and knowledgeable. He is a good asset to the company.

Jonathan was friendly, efficient, and super helpful!

Jonathan & Beaux were helpful, quick, and professional. They made our purchasing experience easy & fun! This will be our 2nd large purchase from Ashley and we have been extremely satisfied with the process and furniture for over 15 years!

Got a good couch. Jonathan Rushin was helpful and didn't try and get us to buy anything we didn't want.

Eric Simmons is a great trusted advisor- he took time to hear our interests and guide us in the right direction. Love our new pieces!

Jonathan was very helpful and nice, he made me and my family feel very comfortable and welcomed. He truly made this first time experience feel like we’ve done it multiple times, an amazing employee thank you so much!!

James was very helpful and nice

We love Ashley Furniture. They have wonderful furniture and wonderful service. Our helper today was Jonathan Rushin. He always great

We enjoyed your sales lady Christy Glover. We will be coming back to look for more furniture and asking for Christy help. Thank you Maggie

Christy Glover was outstanding. She is a credit to your store. Honestly one of the best salesperson I have ever had.

Elizabeth my sales person at the Epps Bridge Road location understood the assigment. Also, Gerald the manager ensured that i was taken care of. Walking in the store and being greeted by Elizabeth was very refreshing. Here knowledge of the products and the customer needs was met. Thanks again and looking forward to seeing them again for the remaining needs of our new home.

Christy was EXTREMELY helpful during purchasing our first mattress! Very knowledgeable and personable! I had a great experience at Ashley furniture in Athens.

Jonathon was very helpful and got us the best bang for our buck! Next time we need furniture we will be back!

Bo is awesome with amazing service! Friendly, funny, and HONEST!! 100% recommend Bo. Let him style your home and his expertise.

ERIC WAS INCREDIBLE!!! We are so glad we came here please ask for Eric! He is a gem

Jonathan was great. We would for sure work with him again! 😁

Sai and Jonathan were extremely helpful with our guest bedroom purchase!

Eric was great and very helpful!

Quick and easy process. No pressure sale. Recommend Elizabeth in the Athens GA Store.

Elizabeth was helpful and informative. It was a pleasure working her. The furniture purchased was a great value and the store had a great selection to choose from.

Jonathan is extremely knowledgeable and helpful. Especially for someone who doesn’t make decisions well

Paula is absolutely amazing! She made the whole experience! She took the time with us to find something that would really work in our space and that we loved. Highly recommend shopping with Paula at Ashley’s in Athens for any furniture needs.

Mrs. Rossi was FANTASIC.

Johnathan was very helpful and knowledgeable.

James helped us find a mattress that fit our needs super fast. He was knowledgeable of the different types and guided us in choosing the perfect mattress. We did not feel pressured to make the purchase. James was patient and kind. Will definitely shop here again.

James did a great job showing us around the store. He was very helpful. I’ll post a picture once we get our new furniture 😊

I was helped by Elizabeth and she was absolutely amazing! She gave me a run down of pricing and payment plans, she was very eager to jump in help me or share information. She’s such a great spirit! I would have been in that store all day looking at furniture and talking with her lol she made it such a fun shopping experience.

Great service.very helpful and courtesy. Jonathan gold star. Lesley nelms

Very professional did not push anything on me to buy very helpful

I purchased a king size mattress and dining table and chairs set. The Ashley gave me a 0 percent interest for 12 months and a lot of discount. They were very kind and nice!!

Bo was great to work with! He listened to our needs and met every one of them! He allowed us to browse without hovering over us but kept checking in to make sure we were good! Got the exact living furniture we wanted and will be back to get the bedroom suite we liked as well! 5 ⭐️’s for Bo!

Christy was extremely helpful, gave us room to breathe and pick out what we wanted and only helped when we asked for it. Great experience!

Store was great. Jonathan and the store manager Irwin were extremely helpful. They didn’t try to up sale us and we walked out with the pieces we wanted. Great service.

Jonathan and Irwin were so helpful. It was a great experience.

It was very detailed and easy to understand.

Jonathan, was great relaxed and let's plus look. My wife broke a lamp, didn't have to pay for it. All in all good experience got out under the price I wanted and saved the day.

Jonathan was excellent. He gave us the info we needed and wanted. He was also not high pressure and gave us time and space to discuss amongst ourselves. I would recommend his sales expertise and service to anyone needing help with furnishings. We also love Ashley furniture for their selection and pricing. Thank you Jonathan!

Christy was very helpful and very personable. I enjoyed the experience! She was very knowledgeable about the furniture too.

Paula was excellent in customer service, knowledgeable in the products, and was a pleasure to work with! Go see Paula at Epps Bridge in Athens!!!

I bought the Beachcroft outdoor furniture and am thrilled with it. I’ve had so many compliments. We have a huge front porch and it’s the tailgate hangout for college football. Everyone compliments us on the furniture. Christy is my go to at the Athens location. She goes above and beyond to do what’s best for the customer. I met the manager, Erwin, today and was super impressed. What a positive person and a great representative for Ashley. I’ll continue to do my furniture shopping at Ashley because of Christy and Erwin.

I am a cripple senior citizen. The night manager and the sales lady was so great to me. They just got me a new living room suite and a bedroom suite and a breakfast set for me. The best mattress and adjustable base for my bedroom suite also. They made it so easy and great for me. I bought $23,000 dollars and supplied my whole house with new furniture. I love everyone at Ashley Store in Athens Ga I will only buy from them. Thank you all so very much. Mae Wages

If i could give negative stars i would. Buyer beware. I’ve tried to contact Ashley furniture since June…. JUNE of 2023 about repairs for my furniture, it’s always the run around “if you don’t hear from us in three days call us back”, “can you send the pictures again we didn’t get them”, “no there are no tickets for your furniture repair”. I figured if i left this someone would reach out to me, but i doubt they’ll even take the time to read this, much less contact me about my furniture. Save your money and time and go somewhere else.

👍

Eric was so helpful and we loved working with him!

Johnathan .. was very helpful and allowed me to make a ver good informed decision

Eric Simmons helped my husband and I buy a couch for our first home and it was such a great experience! He was friendly and personable and made it such an easy process with great recommendations. If we need furniture in the future we will definitely be repeat customers!

McKenzie is knowledgeable and fantastic! Made the process easy and exciting to feel good about my purchase and vision.

I want to express my appreciation to Eric and the team for their exceptional service. They went above and beyond to ensure I not only purchased a product but found one that left me truly satisfied. Their dedication to customer satisfaction is commendable

First of all, the salesman was great !!! Eric Simmons!!! But now the rest of my experiences with Ashley was awful. I waited 3 weeks for my order , then I received a damaged sofa twice and they expected me to miss work two times. I was told I would get a refund of some of my money that never happened and almost had to cancel my order after I gave my old furniture away! Just awful experience with this company !!!! Just beware ps you shouldn't have to send a technician out to fix brand new furniture!!!

Good experience.

Our sales rep Eric Simmons was absolutely FANTASTIC!!! He treated us like we were family. I cannot express how awesome our experience was enough. If you’re in need of furniture, you need to go to Ashley Furniture in Athens, Ga and ask for Eric.

Ask for Bo! Bo made it easy and stress-free finding our living room couch. We had a great time working with him, he has such a great personality!!

A+ service!

Jonathan was great, excellent service!

Great sales woman..showed me all the ins and outs of all chairs available to me in the configuration I wanted. Showed me the use of cables and how they connected and what my options were. Once I made up my mind, transaction was quick and efficient.

Bo was awesome, as always!

Quick and easy transaction. Ashley had exactly what I wanted.

Elizabeth R was very knowledgeable, patient and kind. Thank you so much!

Nice people, great location

Had a great experience with Johnathon today it was so refreshing to be able to look at items then find a sales person to check out with rather than be followed around and pushed towards every item we looked at.

Ashley Store ordered the wrong item and they refuse to accept responsibility for the error. It's going on week 2 and I'm trying to get the right item delivered. I will keep you posted. This is the 2nd time this has happened. I should have learned my lesson from the first mishap. So much for second chances. There will not be a third. Don't purchase from this store. Horrible customer service. I should have checked BBB before making another purchase.

Bo Beard was absolutely amazing! He made the process seamless for us to furnish our new home. He educated us on product and warranties which made us so comfortable with our purchases. Best experience!

Jonathan is who helped us get a good deal on our favorite piece of furniture at Ashley! They have great quality pieces and hope he is here when we get ready to update the furniture in the next room of our house as we will be repeat customers!

Great experience buying our living room sectional - Jonathan was an excellent advisor!

We have an absolutely fantastic experience and it was all because of the hospitality and wonderful service that Jonathan provided. He was very helpful without hovering. Answered all of our questions and got us an amazing deal!

Christy helped me with buying a chair for my 92 yr old mom. She was great and so patient and helpful!

Eric was so welcoming and helpful!

I’m so disappointed with Ashely’s. We’ve basically furnished our whole house with Ashley’s. Up to this point we have only had good experiences. We were in need of a master bedroom suit. We bought and ordered an ENTIRE bedroom from them. They delivered and set up everything but forgot the box spring. After calling multiple times we were told there was nothing they could do and now my husband and I are sleeping on our mattress on the floor because have no bed.

Eric was the most inviting and helpful salesman Ive ever met!

Reggie was very helpful. He greeted us then let us look around. Later, we had some questions about the sofas we were looking at and he had all of the answers. His help and no pressure approach made us want to do business with him so we made our purchase.

Eric was tremendously helpful!

My experience was amazing. The sales agent was super knowledgeable about finding me the perfect sofa to fit my small space.

Jonathan Rushin was great to work with - no-pressure sales and very relaxed and friendly.

Jonathon was great, very informative and we alway come to Ashley, we’ve had great experience.

Both Elizabeth and Christy were very helpful. We love the sofas.

Jonathan Rushin was a great sales associate was really helpful during our purchase. Overal good and easy experience.

Going on the 3rd delivery trying to get the table we purchased in November. If you buy a table from Ashley furniture BEWARE…it comes in pieces. Most absurd sales tactics I’ve ever encountered. When they deliver BEWARE your full order will not be on the truck. Have the base of the table BUT who just orders a TABLE TOP. Mine is missing. No customer rep has called me. I had to call them. Even though whoever I talked to when delivery guys were here 2x said someone will contact you regarding your tabletop. No one did. I had to call this store. Still waiting and wondering what kind of Mickey Mouse warehouse operations this company has. Never again will we buy from this company.

We purchased a bedroom suite, After looking on Saturday we decided to buy. Our sales rep. Jonathan was fabulous. Saturday he took time to answer our questions and told us to call if we had questions. I spoke to him 2 other times and finally made the purchase over the phone. He was able to meet our delivery needs. He was a pleasure to work with and he was very knowlegable.

Great customer service! Thank you Jonathan for all of your help!

Awesome service!!!! Found exactly what we wanted and best of all- it’ll be delivered next week!! Jonathan R was great and very helpful!!!

Thanks to Erick, he is an excellent seller, very friendly and helpful

Great Furniture buying experience! If you are in the market for new furniture you need to visit Riley Broom with Ashley Furniture. She is very knowledgeable, and patient. I would certainly visit Riley and Ashley again!

Eric Simmons was the BEST sales associate. So thorough and making sure everything was right. He made the process so easy! I’ll definitely come back and ask for him.

Riley Broome was our sales person, and was very helpful, low pressure. I mede a purchase and will use her again.

Jonathan Rushin was fabulous and helped us with our daughters new room. Wonderful experience and would highly recommend working with Jonathan!

Fast and great service. Jonathan was very helpful and explained all our options. We will continue to shop with Ashley.

Eric Simmons is the best! Very helpful and fun to work with.

Quick, easy experience with a wonderful associate named Elizabeth. Walked in with budget in mind a rushed for time. Left happy and confident.

Christy in the Athens store was awesome helping us purchase a new Purple mattress and base. Very professional with 5 star service!

Jonathan was super helpful!!!

Jonathan was an amazing help! Very personable and knowledgeable about everything Ashley!

Christy was so helpful and pleasant to work with. Thank you!

Eric was amazing in recommending me a bed for the future!

Christy was amazing!!! Smooth and efficient.

We had the best experience at Ashley Furniture. Bo was very attentive and made everything a breeze!

Elizabeth was extremely helpful and knowledgeable. Thanks for your great service!

I'm so Happy that my husband & I stopped in @The Athens, Ga. Ashley Store today!🙂 Paula & Erwin were so friendly, sweet, informative & helpful while we were trying to find a new mattress. It was a very pleasant experience & We're hopeful & prayerfull 🙏that the delivery & set-up will go just as nicely. Thanks Again!🤝 & May GOD BLESS YOU & YOUR'S🙌 Merry Christmas 🎄

Christy was SUPER helpful working with us to select a new mattress. We’re looking forward to a lot better sleep! Good experience, good products, good prices—will shop the Athens Ashley store again!

Eric was so helpful and informative and had a stellar personality. Will definitely consider coming back for future purchases. Amazing customer service.

I purchased a new mattress. And because every mattress I have ever purchased was sold as a set with the box springs, I assumed the springs were included. I also assumed that a $200 delivery fee would cover the removal of the old mattress. This has been routine all of my 63 years. At delivery we discover no box springs and no removal of old mattress. How simple it would have been for the store to at least mention this to me. Very diasappointing for Ashley furniture to treat a lifelong customer this way. I take responsibility for not reading all the paperwork, but based on past experience with Ashley I never needed to. They were always clear and upfront with every detail. Pretty important detail to miss for both of us.

I went to the Ashley’s in Athens and I’m so glad I did! I finally found what I wanted and the sales lady Paula helped me. She helped me so much! I’ll be getting a bed next and I’ll be coming back to Paula! She was great and gave me very good customer service. I recommend Ashely’s but ask for Paula 🙌

(Translated by Google) Excellent service from Paula. (Original) Excelente servicio por parte de Paula.

We came to ashley furniture in athens on November 16th & bought a sectional couch and end table. It was scheduled to get delivered on the 28th of November. I took off work for it to get delivered waited all day and they took it out of the truck and told me it was broken & ashley would give me a call. Ashley never called me , i had to call them that next day. I have scheduled a christmas party at my new home on December 2nd for a reason due to getting my furniture. We didn’t get our couch and now our guests and family coming into town staying with us will have to sit on the ground. We have waited already 2 weeks on this & now another 3 weeks due to it being broken. This isn’t our fault that delivery truck just toss the furniture in Since they aren’t the ones paying thousands of dollars and we now are having this inconvenience for our guests. I called customer service and all they could do is $50 for me . $50 is all i got offered after i missed work and i’m paying thousands for something that was out of my control. I thought ashley furniture was better than this. They should atleast refund me way more than $50. $50 doesn’t pay for my bills when i have to miss work. Due to this situation now I have to take off work twice this month . My guests will have to sit and sleep on the floor. I think this should be resolved somehow. Now i am waiting 5 weeks which is insane. i would have gone to rooms to go if i knew i would have all this trouble .I came to you guys for this reason bc your turn around time was 2 weeks. I am very upset that customer service couldn’t help me or rush my couch. This is very inconvenient now for my guest. We may need to get them a room at a hotel so they won’t have to sleep on the floor and guess what that’s more money i have to spend all because they just throw your furniture and broke it. i’m considering canceling the whole set and going to Rooms to go. Future reference i know not to go back or recommend to this to everyone i know .

Had an amazing experience with our salesman Bo! I highly recommend dealing with him. He is funny, friendly and down to earth. We never felt pressured to buy anything.

I had a great experience purchasing a new full size bed. The salesperson, Riley, was a delight to work with and answered all of my questions. She helped me find just what I was looking for. I got a good delivery date too, which is a bonus bc I won’t have to wait too long to have my purchase set up and ready to use in my home.

Eric is the best! Was very helpful and we found a great rug for the living room. Helped us look at mattresses and gave us a pillow when we wanted to try laying on one! Highly recommend!

Very nice place with beautiful furniture. Excellent customer service. Thank you Christy for all your help! Very pleased with my purchase.!

Our first experience at the Epps Bridge Ashley was beyond satisfactory. The store manager, Irwin, was accommodating, informative, patient, personable, and genuinely kind for the entire 4 hours we were in the store. He gave all the time and attention we needed without hesitation to make sure all of our questions were answered and that we were happy and confident with our furniture purchase and purchase price. I highly recommend seeking out Irwin and the Epps Bridge Ashleys if you are in need (or want) for new furniture! Thank you Irwin!

I love the experience Jonathan Rushin really did help me with the budget i was looking for and also getting the job done! Thank you Jonathan 😊

Riley, our trusted advisor, walked us thru the showing, testing and overall sale of our recliners. Most helpful and very knowledgeable. Never rushed us, great conversationalist and super patient. She will be our sales rep when we need other furniture.

Jonathan was great - best deal

Jonathan was great!

Love the folks at Ashley Furniture for always helping me make my house a home! Thanks Eric for helping me with my new bedroom set :)

Eric and Erwin was very helpful. We got a king mattress, adjusted frame and 2 pillows. The price was very reasonable.

Riley Broome

Bo beard is a wonderful salesman!

Eric was great and we can’t wait for our new couch to be delivered! Thank you again Eric!

Elizabeth was great with helping us purchase our sectional! Very knowledgeable, efficient, and kind.

Eric was helpful informative, very polite , never tried to push any thing on us . I had an idea of what I wanted and he was very good at helping us get what we wanted. This was the best experience we had as a first time shopper at Ashley . Great experience, thanks to Eric !!!!

Riley was super helpful and patient. Can't wait for my new stuff!

Clean and organized

Great experience allowed us to browse didn’t hover. Took our time. She explained the floor sample sale on sofa, loveseat, tables and lamp and rug. Great deal and sevice!

Sai and Elizabeth were super helpful, knowledgeable and cheerful without being invasive. They made shopping pleasant. The desk we bought is sturdy, good quality, and attractive. We would definitely recommend

Christy was great will definitely be back and hope to work with Christy again

The customer service I received was very good. They were easy to talk with.

Excellent service

My mother and I came in to purchase a bedroom set and Riley Broome was such a pleasure. She is funny and made me feel Welcomed. She did a perfect job sticking to the ideas we wanted, Thanks!

Purchased a mattress. Process was quick and easy with Reggie!

Christy was very helpful, efficient and friendly. We're going to love our new sofa!

Christy was wonderful! Update 12/15/2023: The sale was great! Everything after that has been horrible. I'm still waiting on the loveseat even though both pieces were showing in stock at the point of sale. FIVE times (so far) my delivery has been rescheduled by the delivery department reason given "won't make it in time for delivery". 😡 Huge disconnect between sale and delivery.

Very helpful, and great customer service.

The delivery itself was good, however, the inside shelves did not have enough stuff to hold them in place. One of the the delivery guys tried to fix this by putting in temporary pins in. As I checked before they left I realized that these were loose and the fell off. The store promised to send technicians to fix these on the November 21st and I have not heard from them up to this point. I guess they want me to call and fuss at them before they come to get this fixed. The unit itself is beautiful.

Elizabeth was AMAZING. Extremely helpful and knowledgeable in helping us find the perfect sofa set ❤️😁

Thank you Paula for holding my very indecisive hand through choosing a new sofa. Couldn’t be happier! I had a very disappointing experience when I ordered a sofa from Rooms To Go website and it was two inches less deep than the online dimensions, and not at all comfortable. I decided I needed to choose one in person. My parents’ sofa is from Ashley and it has held up nicely through the years. Paula actually showed me the one I chose, which I had not seen. It’s comfy yet a more contemporary style. Delivery was smooth and we are super happy!

Bo Beard was a true GEM! He walked around the ENTIRE store with my husband and I and was SO patient while we sat on all of the couches! He was beyond helpful and we will be back again just to see him!

Eric was incredibly helpful and didn’t pressure us into anything we weren’t comfortable with. Great experience and great couch!

I had been on a year-long search for the perfect couch, and I was fortunate to meet Riley Broome. She was incredibly kind and personable, and her assistance made the couch shopping experience a breeze. I highly recommend working with her for your furniture needs!

Christy was amazing! Will definitely come back to get more furniture !

Had the best experience here with Riley. She wasn’t overbearing or pressuring and helped us with all of our questions! Very excited for our new couch.

Ordered sectional sofa 10-1 , had set for delivery on 10-28 , and they call and say not available, will be in on 11-4 .. we’ll that day has come and they say we can only get one piece and the other piece is back ordered. So we have cancelled the order. Why sell me something you don’t have in stock is ridiculous. Really liked it but it’s been a month without a damn sofa.. never again will I buy for Ashley

Riley Broome was great to work with when buying our new sleeper sofa. She was helpful and made the entire process a breeze. Highly recommend seeking her out in the store for a no pressure buying experience.

Riley Broome was great she was super sweet & super helpful!!! She helped me purchase a new bed frame & dresser . I would definitely recommend asking her for help.

Riley Broome is amazing! She made my experience quick and seamless. I’m excited about my new furniture and look forward to my next visit!

Our sales lady Elizabeth was very impressed. Information she gave us helped us make a decision easily.

We ordered and paid for a couch, loveseat, and recliner three weeks ago. It was suppose to be delivered today. Got a confirmation on Monday for all three pieces. Only the loveseat came today. The delivery driver had to tell us it was on back order and that Ashley furniture should have called us. We call and they say we don’t control that. After being on hold for over five minutes, she says the manager was busy with a customer and couldn’t come to the phone. They should not be able to sell furniture if it’s not in stock. This is very poor customer service. Take our advice and do not order from Ashley furniture. Once they get your money, they don’t care if you get your furniture or not. All they care about is a sale.

Riley was wonderful and super helpful!!

Mackenzie is the best in all areas. We came in 6 months ago to pick furniture but weren’t ready to buy then. She was sure to keep my cart updated so it wouldn’t be deleted and even sent texts with updates on my order to keep me informed. I’ve never had such a patient, kind , understanding sales rep from anywhere. Because of Mackenzie , I definitely would recommend Ashley Furniture ! Be sure to get her to have a phenomenal experience!

This furniture store failed to deliver on the expected delivery day. Our furniture was a month delay from the scheduled delivery. This is our last purchase with Ashley Home Furniture.

Christy was very helpful. We appreciate her hospitality.

The experience of buying a new reclining couch and love seat could not have gone any better! We had lots of choices to sit in, get a feel for and make a decision that was never pressured. Great communication throughout the process. Christie helped us and really made everything go smooth. As we were walking out Irwin, Store Manager checked in with us and we even had a great discussion about Georgetown Basketball. The stop into Ashley Furniture saved us a trip to Atlanta! We highly recommend the Athena Ashley store.

Eric was very professional and nice. He showed us a few different choices and listened to what we were looking for. Everyone was very nice. Thank you so much. Will definitely be back.

Great communication and help over the phone to place an order.

What a wonderful experience I had shopping at Ashley! Christy was wonderful She went over every detail of the sofa that I was buying and answered every question. She was also very personable and very friendly. The whole staff was extremely friendly.

Clinton at Ashley furniture was a major help getting me taken care of and went the extra mile!

Paula was amazing!!! We are moving into a small space but she helped me design an adorable, efficient situation marinating style with functionality! She is so friendly and knowledgeable (of both interior design and Ashley products) making the process pain-free and enjoyable. Thank you, Paula!! 🙌

Very friendly, helpful and informed staff! We looked here, then did a lot of online searches and decided nothing was as good as seeing the furniture in person. Great help from Riley Broome when we made our actual purchase.

Very GREAT customer service and professional experience.

Everyone is super nice and always they’re always there to help you no matter what you need. Great customer service.

Very good experience. Lovely and knowledgeable salesgirl, Riley.

Christy was such a great help! She was very thoughtful and thorough in helping us find a new couch for our home.

The sales person was very knowledgeable and professional while helping me to select my purchases.

Great selection of what I was looking for, Great customer service given to us by Paula who greeted us at the door and was never pushy to sell us anything. She took her time to make sure we were happy with our purchase. I will return to Ashley Furniture if I need anything else.

Came into the store to buy living room furniture. Riley listened to what we wanted and found the style we were looking for. She was very friendly, knowledgeable and pleasant to work with. Great customer service! Looking forward to working with her again!

Elizabeth and Gerald was so awesome to me on today they are both good people

Riley was extremely helpful and pleasant to work with when trying to find a loveseat and accent chair.

Christy is extremely friendly and engaging. In addition she is very knowledgeable of her inventory and “rules of the store”. Truly a solid professional! My wife and I Both were impressed and can HIGHLY RECOMMEND her as your Trusted Advisor!!

Christy was and is amazing!!! I have always loved Ashley furniture and have great service but Christy was the easiest and professionally fun person to work with!

Christy was so much help with our new purchase for our living room! Will be going here for my new furniture purchase!

Christy was AWESOME helping us pick out our new living room furniture!! Highly recommend!!

Riley was awesome she helped me find just what I wanted. Showed me the wonder board and was very knowledgeable.

Riley was very helpful and knowledgeable

Riley Broome was such a great advisor. We Had a great service and we are happy with our new Set of Living room Furniture. Please ask For Riley.

Thank you to Bo and Riley! I received the best service from both. I’m so excited to get my new sofa with a reclining chaise.

Christy was great! Made my purchase so easy and she was patient with my little one when he didn’t want to be the most cooperative!

My wife and I had a great experience buying our bed, mattress, and entertainment center from here. Paula was the sales associate that we worked with and she was very friendly and helped us with all of our questions. I will definitely be buying from here again when we need to get more furniture.

Go see Riley! She is super helpful and patient. I didn’t feel pushed to make a decision, and I found the perfect couch!

Riley Broome was a big help make sure she gets the gratitude she deserves!

Christy was beyond amazing! She took care of us right away with alot of patience and professionalism. Thank you!♥️

Wonderful experience. Riley was awesome!!

Great sales associate and super helpful!

(Translated by Google) Very good service from Mrs. Paula Lagos, I recommend her and she assisted us in Spanish, thank you (Original) Muy buena atención por parte de la señora Paula Lagos , se las recomiendo y nos atendió en español, gracias

Riley is an amazing Advisor! Look for her!

Word of advice, just be careful ordering and paying for furniture that is back ordered. Purchased a sectional sofa on 8/12 was assured all pieces would be in and could be delivered in a couple of weeks. On the first scheduled delivery date 8/31 got a phone call that the corner piece was still backordered. Rescheduled delivery for 9/14, got a phone call night before that 2 pieces were back ordered and delivery was going to be cancelled and rescheduled. No sofa after one month, was charged full price of sofa on original purchase date. Had to call and cancel the order and awaiting refund. It was a beautiful piece of furniture, just not the best customer service. If you don't have it, don't sell it. Update 9/20: After I posted this review I was contacted by the Irwin(hope I’m spelling that right) the store manager. He was very professional and kind and apologized for delay in receiving the sofa I had ordered and paid for. He promised to make it right by getting all pieces delivered to me within the next week and he also offered to refund the delivery fee. I received the sofa by the date promised. The gentlemen who delivered it did an awesome job bringing it in and setting up. I’m still waiting on the delivery fee refund but I absolutely love it and I’m very pleased with my purchase. I would purchase from Ashley Furniture again.

I was very happy with my $5,000 sectional that I purchased from Ashley 3 years ago. I was comfortable with the purchase knowing that I also bought the warranty, until it was time for me to use the warranty and was told by Jose Fernandez from the warranty department that the items that are broken on my sectional is not covered under the warranty. When I made this purchase the salesman told me that the warranty covered any and everything that went wrong with my purchase for up to five years and these simple pieces that connect my sectional together to keep them from moving apart is not covered. Now each peice of my sectional moves when someone sits in them.This is why people don't buy warranties because warranties or misleading and useless when you need them, but yet Ashley's they took my money for the useless warranty.

Best customer service experience by far !! Christy Glover made my whole experience the best ! She explained all the benefits of my new couch for my new home ! Made the financial application for 12 months interest free very easy !!!! will be back for more furniture in the future and i’m asking for Christy !! THANK YOU SO MUCH!

Went in Ashley’s today to browse for furniture for my new place. Christy Glover kindly showed me variety of different types of couches and helped me out with a purchase after be adviced of the benefits that came with the financing plan. Best customer service ever!

Paula was wonderful to work with. Easy transaction, no pressure.

Great experience!! Elizabeth and Erwin were very knowledgeable and great service!!

Great experience! Riley was super helpful.

From the greeter at the front, to Eric who completed our purchase, absolutely total professional. Not many companies offer the type of customer service we experienced. We commend you on the professional service, and attention to detail. We will continue to use your company for our needs and refer others to your company.

With the expert & professional help of Beau, I found exactly what I wanted at exactly the right price. It was a truly delightful experience! Thank you Beau & Ashley Furniture!

I bought a new dining room set today. Eric was my salesperson and he made the buying experience delightful. He pointed me in the direction of a set that was on sale. I was amazed at the price! I paid half of what I was expecting. After the sale was completed, I realized I needed to make a change but had to pick up my grandchildren. I told Eric what changes I wanted and told him I would be back in 20 minutes. I anticipated having to cancel the previous order and go through the paying process all over again. I had already lectured my three grandchildren about appropriate behavior in the store thinking it would take a while. However, when I returned, the change had been made, the price recalculated and I was handed the new receipt. Everyone was so friendly and patient with my request for a change. I plan to do my future furniture shopping here.

Reggie was very knowledgeable and helpful throughout our visit.

Mackenzie helped us and was great! Good selection of products and she was very knowledgeable of the products, how to help us and gave honest input to help us decide. Very patient and easy to work with.

Christy was a very knowledgeable sales person. She made our furniture buying a pleasure. Will call on her again.

Christy Glover helped us today and we really enjoyed her help. She was so kind and very descriptive about everything. Beautiful store lovely people.

Riley was very friendly and helpful. She was patient with me and addressed all of my questions and concerns. Ask for her!!

Bo! You rock Bo, thanks!

Paula is the best! I really enjoyed working with her!

Elizabeth provided excellent service and made our purchase experience seamless and enjoyable! She is affable, professional, and relatable with her customer base! Also, shout out to the manager on the floor that day, Mr. Erwin, he was great too and helped us find a great deal on mattress/foundation bundle.

Awesome bought a sofa recliner

We had a great experience at Ashley Furniture! Riley was super helpful and then we had to come back another day and Christy took care of the final purchase.

Just wanted to say what a great experience working with Paula. She was a pleasure making everything so easy. I can see she enjoys her job.

Do not buy from Ashley furniture, they have shoddy furniture and the absolute worst customer service ever! Delivery was a nightmare & took weeks. After 1 week, the drawers wouldn’t go back in their tracks & I discovered the flimsy staples it was put together with had given way so that one side was parting from the top. I called the store, sent an email with pictures & over the next week talked to someone in “customer care” and at my local store and got a lot of promises but nothing was done. We ended up fixing it ourselves with real hardware & better bracing. I will never buy from this company again!

I was told that my delivery would be 10 days from the day of purchase, only to receive a phone call 2 days before delivery that pieces of the furniture were on back order. Now, delivery has been pushed back another three weeks. Information on product availability should be easily available for the sales person upon the sale of the items. Seems like they just wanted to make a sale.

Let me just tell everyone that my family had the best experience working with Paula yesterday. She was extremely attentive to our wants and needs and completely worked with us to maintain our budget. If I could rate it higher than 5 stars I would. If your ever in the need for new furniture I highly recommend you see Paula!

I’ve just moved in my apartment and bought almost all my furniture from Ashley. I am very satisfied with every single piece I’ve got. Riley was great! She helped me decide and arrange delivery for all the furnutire that was coming in. Would definitely recommend Ashley.

Paula our sales associate was extremely helpful and knowledgeable when we went to Ashley for a new mattress. We weren't quite sure what we were looking for, but she knew all the right questions to ask and helped us find the right mattress for our needs. Most importantly, she was friendly and fun to work with. She was also efficient and had us in and out of the store in no time. We will definitely ask for Paula next time we shop at Ashley! Highly recommend!

I would love to give a huge shout out to Riley Broome who took the time to go over my furniture needs. Excellent customer service.

Very friendly and helpful

Riley Broome was terrific. She was super helpful and answered all our questions. I would highly recommend her.

Being that it was my first experience with Ashley furniture, I enjoyed the ease of everything when it came to finding out furniture piece. However I was a bit displeased with the level of transparency that exists within the finance department and sales associate. I ultimately wanted to make the purchase but some of the math and pricing analysis was so very word of mouth without detailed explanation I felt like I was getting scammed/swindled into paying an amount that was shy off the best deal I could get as a customer. I’m unsure whether I’ll be shopping with Ashley in the future since there seemed to be a disconnect between finance department and retail associate. Being that my demographic is on the younger side, I also didn’t feel I was being given a respectable treatment based on my stature of my age.

I worked with Paula today…very knowledgeable and helpful!! I highly recommend her to anyone shopping for their next big purchase! Thanks Paula for a great experience!!