Ashley Store Athens, GA

We had a nice experience Oneika was so helpful

Reggie was so helpful and polite during my search for new family room furniture! He was a pleasure to do business with! Reggie was not pushy at all for a sale. I appreciated that very much! 😊

Great service and easy buying process with no hassle.

Love shopping here and Oneika is wondeful for showing us around. Will definitely be back im the future.

ONEIKA!!!!!! I cannot thank this girl enough for the tremendous help she provided for my son and I when we came in to furnish his new apartment. Kept us in budget and pushed for delivery ASAP. So sweet, knowledgeable and accommodating. Go see her at the Athens GA store. You will love her!!

Easy shopping. I already had picked out my purchase online. Gave my sales rep the name of what I wanted and within 15 minutes left for home. My sales rep (Trusted Advisor), Oneika, was professional, knowledgeable, and courteous. She was a delight to work with. Highly recommend!

If anyone could make buying furniture FUN, it was the staff at Ashley! We felt very welcomed and valued. The staff, especially Eric, was so helpful and assisted us in picking out pieces that will be perfect for our new home! Thanks to all the staff! We will be back!

Walked in and Jonathan was quick to help. Showed us several items we were looking for and was not pushy or rushed. Found what we wanted, and he made the purchase quick and easy.

Oneida was the best. She needs a raise.

Bo was so helpful with our couch purchase! Comfortable to work with, gave us info on things we didn’t even think to ask about, and didn’t put any pressure on us. It was a treat to work with him!

We are so pleased with our purchase and buying experience. Eric was a dream to work with. He wasn't pushy and so helpful in making our final decision on our new sectional. If you are in the market for new furniture for your home, Eric is your guy!

Execellant customer service!

Elizabeth was wonderful! She helped us find the perfect sofa with little to no pressure!

Just moved to the area and was in need of a couch. Oneika was super helpful with helping me find the couch based on the my style and the size I needed.

He was very helpful and informative.

Buying furniture at Ashley with a sales person like Christy was enjoyable. Ashley furniture has so much to choose from at prices that will fit any budget. Christy did all she could to make our furniture shopping experience a pleasure.

Jonathan was very knowledgable and patient in answering my questions and concerns.

Keyshley and Erwin are first class! I was able to get what I needed within an hour. Excellent customer service and product knowledge by both team members!

G did a great job

Had a super experience at Ashley Home Store! James was a super and knowledgeable associate! Loved his professionalism, and he was very patient with us! We will definitely shop at this store again!

Notifications of delivery were very helpful. Delivery and set were on time. Delivery crew were friendly, efficient and thorough. Pleased with entered purchase.

Had the best time picking out furniture! Our salesman knew his stuff. Was able to help us make the right decision for the right price and got it to us in a timely manner.

Oneika is the best Trusted advisor ( Athens Ga) Our experience was amazing and really fast, she was super helpful and to the point.

Thank you so much! Smooth buy and delivery!

Very nice store. We received excellent customer service from Paula our sales advisor. We love our furniture we purchased. I only gave 4 stars because we had to pay a $300.00 delivery fee. We only live 13 miles from the store. I think that was way too much for such a short distance. The delivery guys were very nice so nothing negative about them either.

Good and positive experience

Oneika made the shopping experience exceptional from the moment we walked in the store through the complete buying experience. She answered all of our questions very thoroughly. Also she was very knowledgeable. We will definitely ask for her in the future for all of our buying needs. *****

We highly recommend Eric at Ashley Furniture. He was very patient with us while we were trying to make decisions about furniture. He was very helpful and gave us important advice regarding our delivery.

We went to Ashley to look at love seats. We found a great selection. After many hours of shopping, we selected a love seat. We had a good experience with the purchase, the delivery and a subsequent repair. The scheduling of the delivery and repair were without problems.

Had a great salesperson Jonathan Tried out the chair I had seen online but chose another chair because the leather was better .Sat in the chair and decided on a blue recliner However after the chair was delivered and sat up in our family room I tried it out for several hours….found out it felt nothing like the chair in the store. The leg rest does not go high enough to support my legs and because of that I feel and look like I am on a slant board . This also causes my head to rest well below the top pad on the back of the chair. this chair is so uncomfortable that when I stay in it for any length of time I can nearly walk when I get up. My chair was delivered on October 29 and I went to the store that same day to let them know what a bad recliner it was but Jonathan wasn’t there so I met with him on Wednesday November 30 to ask if I could exchange the chair for the other recliner I liked and he said he would check and said a tech would be sent out ..,haven’t heard back . I paid for a new chair not one that a tech would have to repair. When at the store we measured and found out the foot rest on my recliner is 2” lower than the one at the store when lifted by the control..I really want another recliner. The photo shows the store chair foot rest goest up at least 19” and the home recliner is not quite 17”..Diane Burnett

Your guy stepped on my cordless vacuum and broke it. It cost me $129 to replace it. I told this to you when they called and they said they would handle it. Never handled it and never called back. This is after doing $4000 in business with you. What rating other than f- minus could I give you.

Horrible the delivered damaged furniture Refused to take it back. Never ever buying anything there. Had to dispute the purchase though my AMX

Totally not satisfied with the delivery service. My order was to be delivered Oct 23, 2024. It’s been delayed now three times. I was informed there’s an on going problem with the warehouse and the store communicating. Not my problem! If it’s not Delivered on Nov 6th as specified. I will cancel and never shop Ashly home furniture again!!!

Sales people are ok but customer service is horrible, and would not help with delivery issues and seemed to be reading from a script and hard to understand her, l am sorry but her English was not very good. Some delivery guys did not seem interested when they tried to deliver broken furniture. They also did not want to remove some packing material said it was my responsibility. We will be checking other options before going back to Ashley

I never write reviews, but the lack of management of goods was astounding. I ordered and paid in full for the Next-Gen Gaucho 4 seater couch and oversized ottoman on 10/27/24 with delivery set for 11/2/24 (keep in mind this cost over $3000). Our experience with the sales representative Geetam was fantastic and the only saving grace of this review. Three days after purchase I am informed via phone and then in person that the wedge portion of the couch ordered is now discontinued. When asked how it was possible that a customer would pay for furniture in full and have it be ordered but then be told “we’re sorry this item is discontinued” three days later, was met with there was nothing they could do about it. The options presented to me were to have an INCOMPLETE couch delivered to my home with no wedge (the essential piece putting the couch together), pick a completely different couch (which would of course have a different delivery date and could result in additional charges), or to cancel my order and receive a refund. Needless to say, we will not be returning and hope that the refund comes through quickly.

Poor service. Purchased a recliner lift chair for my 5'11" husband who has stage 4 cancer and it will only accomodate a 5'2" woman at the most. Has not been used but was told you have a no return policy. Now we have a chair we cannot use and we already paid for it. Years ago I purchased a whole bedroom of furniture from Ashley's in Brunswick Georgia. Was told the other day by a rude associate in Athens that you had a no return policy. Now we have a $800+ chair in our living room no one can use. Don't think I will be doing business with Ashley anymore!

ONEIKA IS THE BEST! Hooray we got her. ♥️

I had a wonderful experience, the employees were all amazing and very helpful, Keyshley specifically was awesome! She talking me through all the sales and deals going on; I explained what I was looking for and she helped me find and pinpoint to something I would enjoy. She was charismatic and very relatable. When I had a question she made sure I got the answer.

I would like to praise Reggie, Clinton and Gerald for their exemplary service today at the Ashley Furniture store in Athens. I bought my daughter’s bedroom suite from Reggie a few years ago and came back today. He was as helpful and kind as I remember. The store manager, Irvin is pleasant and upbeat. Appreciate these guys for making my purchase right!

Bo was tremendously helpful throughout the entire process of buying a new couch and sectional for my house. He was extremely communicative and gave great recommendations which made the experience amazing. If you are looking for new furniture, I would highly recommend requesting Bo to assist you!

Sales experience was great, then deliveries were delayed and suddenly back ordered 3-4 months. I’ve been trying for over a month to get orders cancelled and get my money back. In store and 1-800 customer service hasn’t helped. I’m going to have to get a lawyer involved now. They charge you for items they don’t have and can’t deliver and have no way to refund you in the store. It’s been a nightmare. Add on: they haven’t done anything and I’ve heard from anyone with their company for assistance. Their response is BS. Store manager Erwin was no help and when I asked for his name he refused to give me his last name. He was very rude and basically told me that it wasn’t his problem that I wasn’t refunded.

If I could leave a negative review I would. I cannot say enough about how TERRIBLE the service is here. Been waiting over 3 months for furniture that was "supposedly in stock" when I purchased. Save your money and your time and buy elsewhere.

Great experience!!! Greeted at the door. They listened to what we wanted and had a great selection. Elizabeth and Irwin were super professional and friendly and knowledgeable and worked with us on what fit our budget and taste. They worked with us to make delivery happen and fast as logistically possible. We will be back for future needs.

Had the best experience with my now bestie Christy who help me find my boys a bed. Great customer service.

What a joke of an experience this has been! Great salesperson, horrible pieces delivered to my home. Took 4 try’s for a couch delivery due to defects. I can’t express the inconvenience that was! It shouldn’t take two months. Secondly, my mattress has a dip since night one! That process took weeks to get someone out here. And the audacity to email me with a warranty denial. I’m outraged over this company! To speak and be forwarded to the amount of costumer service agents, I don’t have enough fingers on my hands to count them all. Very disheartening to say the least.

Don’t waste your time! Take your business elsewhere. I have been fighting with customer service for a week to speak to someone at the store or a supervisor when calling into customer service, because let’s be real the number to the store isn’t actually the number to the store it’s just to a call center, and I have been told 3 different times someone would contact me and it’s been over a week and not a single person has reached out to me. Total waste of money and time. Wasn’t notified until day of delivery that the tv stand I ordered was on back order. It’s been a total hassle to even get a refund.

You cannot get a real person to communicate to. I made a mistake to allow them to text my phone. I cannot stop it even by blocking them. There computerized voice mail is harassing and will not let you speak with a real person. There is NO customer service! I will never buy anything from them again and will be reporting them to the Better Business Bureau for the harassing texts and lack of customer service!

Excellent customer service from the time we walked in the door until the ink dried on the Closing Documents! Our Representative Bo was informative, charismatic, and has a grand sense of humor!

It was I & mom‘s first time buying furniture from Ashley’s.. and honestly, it will be our last. Ladies and gentlemen, please save your dollars and spend them elsewhere. Ashleys does not care about your needs nor do they care about you as a customer… they only care about the incentives they will get once you make a purchase. If you have a concern and try to address it, don’t worry, let me assure you, Ashley’s will sincerely NOT CARE…nor will the manager Erwin McClendon. Save your money, peace of mind & energy while staying away from Ashley’s furniture. This was supposed to be a very special moment for mom, yet I feel as though Ashley’s took away “our moment” due to having to deal with the unnecessary BS… You’ve been warned…Your welcome 🤗…

Miss Paula helped us buy our first bedroom set and we couldn’t be more happy with the service! She was very helpful, informative and pleasant. Highly recommend going here!

Jonathan Rushin is an excellent salesman and a real leader! He demonstrates the best customer service and made the process simple and easy. Ashley Furniture will work with you to ensure you get taken care of and a great deal!

The store was fine, the service was fine. We placed our order, was told it would be 3-4 weeks for delivery. We've had 4 additional weekly calls to delay our delivery. We've about had it with Ashleys at this point.

Jonathan didn’t hover and was very real with us about everything, even not having to purchase everything through them

If I could select zero stars I would. We purchased an apartment worth of furniture: bed, box spring, mattress, bedroom set, couch, chair, ottoman, accent table, coffee table, end tables, office desk, kitchen table and chairs; the whole thing! They were all too happy to take our money and make their commission. However, the bed set was delivered without a footboard so that could not be put together. The kitchen table was delivered with a chair that had four different sized legs so was uneven and couldn't be used, and the accent table had no knobs and couldn't be opened. That's bad enough but the first person told us the bed footboard would be delivered that day. After a major run around and five different stories, it was delivered four days later. They had to send a tech for the chair and accent table (after I sent pictures) to confirm they were broken and delivered unusable (I guess the pictures they made me send weren't enough). It's been weeks and we're still waiting. If you're looking for poor customer service, broken furniture, and completely untrustworthy staff, visit Ashley in Athens. Otherwise run in the other direction. I will NEVER use them or any Ashley again and cannot in good conscience refer ANYONE to them. There's plenty of other options.

Quick, seamless, and friendly! Johnathan helped me with financing in-store and getting my furniture piece faster than I would have been able to with an online order.

BIGGEST MISTAKE OF MY LIFE CHOOSING THIS COMPANY!!!! This is literally the most TRASH company!!! Zero stars if it’d let me. There was a problem with EVERY. SINGLE. piece of furniture delivered. The customer service was horrific and they just push you off on to someone else so no one gets anything done. If I could go back I would’ve never gone through Ashley to get my furniture. It took days to get some things fixed (like my bed for one) and some things are still not fixed. I wouldn’t give the headache Ashley furniture has given me to someone I hate. Save yourself and your time and don’t go to Ashley Furniture for furniture especially the Athens, GA one because they will ruin everything. Not enough words to express how much I hate this company now and how much I regret using them. Also! As a young woman who lives alone I felt incredibly disrespected by the male technician who came to assess some of the furniture that was delivered broken. I did not catch his name but I would leave it here if I did. I had to say “sir I’m speaking to you” at one point because he would not acknowledge me when addressing him about an issue with the furniture he did not fix. He was in my home for almost two hours and half way fixed a broken chair and put up a shelf. So, now I know Ashley is not only a company of lazy and disrespectful people but a misogynistic one too. Long story short I will not be using them to finish fixing the things they broke I will do it myself because lord knows it will only take forever and not get done right if I go by Ashley Furniture.

My husband and I had a wonderful experience! We were looking for a bed frame and mattress, and we were able to find what we were looking for with ease. Bo Beard was absolutely amazing! He was extremely helpful and attentive. We have a baby and he was so sweet and helpful, he distracted him so we could try out mattress to figure out which one we liked. We will be returning when we need new furniture. Thank you Bo for making our experience absolutely wonderful!!

The manager and Reggie did a fantastic job helping my family find a beautiful sectional and bedroom furniture set. They were very patient with us and extremely helpful. Highly recommend Ashley’s Furniture.

Jonathan Rushin was helpful and not forceful.

Had the best experience here at Ashley’s Furniture Store. They were so helpful in helping us find a few pieces for our lovely home. They know exactly how to make the experience fun and enjoyable. HIGHLY RECOMMEND going here for all your house hold needs!!!

Great deal on loveseat and couch. Nothing like buying new furniture. Great.

Bo was awesome! He listened to what we wanted and was so helpful when picking out our couches and dining room table. Exceptional customer service.

I ordered over $4000 worth of furniture. Delivery was scheduled on a Friday. The bed that was delivered was missing support legs. I went back to the store and was scheduled for those parts to be delivered and the bed installed on the next day. After waiting for 3 hours for the installers, they arrived without the legs. Now, I'm being told that it will be days before the parts arrived.

Bo is an exceptional sales person! He really takes the time to listen to what you’re looking for and what your budget it. Working with him is like shopping with a friend!

Jonathan was awesome! He sold us on a bedroom set that we love and was a great help on getting a good deal. Amazing customer service would definitely recommend.

(Translated by Google) Thank you very much Paula for the excellent service We were delighted!! We will be back soon❤️❤️ (Original) Muchas gracias Paula por el excelente servicio Quedamos encantados!! Volveremos pronto❤️❤️

Paula was very professional and helpful. We highly recommend her! :-)

Jonathan was very helpful, made process quick and easy! We appreciate all the help and ease of process!

Our salesman was great. Very friendly and knowledgeable, and got my delivery moved up after finishing my floor early. So far very happy with my purchase and delivery. Thanks

Where do I start. I had the best shopping experience that I've probably ever had. Jonathan (the Salesman) and Clinton (the manager) were ABSOLUTELY AMAZING! Jonathan took tons of time assisting me in my purchase of an entire home worth of furniture and accessories. And was SUPER patient with the multiple "changes of my mind" and indecisiveness when I was comparing the selections. He happily stood in there and was never dismissive as many sales people can be once you seem unsure. And Clinton was right there to assist with the formalities. If you're shopping at Ashley Furniture, I can't recommend this duo enough. TEN STARS FOR SURE!!!!

When your at the Athens Ashley store… ask for Paula! We just purchased furniture for our new house and we couldn’t have done it without her!!! She knows her products, is a talented decorator, and just fun to work with!!! Thanks Paula!!!

Our experience at Ashley Furniture was phenomenal. Our advisor Johnathan was very helpful and knowledgeable. He was kind and made the purchasing process super easy. We will be back!

Jonathan was amazing! Very informative and direct about what he recommended without us feeling “sold” on products. Highly recommend coming to see him!

Customer service was excellent and shipping was prompt!

My husband and I purchased new living room furniture today. We had the pleasure to have Bo Beard help us with our purchase. He helped us get just want we wanted. Bo was amazingly fast, we were in and out of the store in record time. We would shop with Bo anytime. Bo has to be the BEST in all of Ashley’s stores national wide!

Elizabeth was so helpful and made ordering a sofa for my son a breeze!

Amazing customer service!!! We have dealt with the store manager, Irwin, we have also done business with Sai and Elizabeth. ALL have been amazing!!!! We truly loved our experience!

Had a great experience with Ashley and my salesperson Elizabeth R. She understood my needs, budget, and timing.

Paula Lagos at the Athens store is hands down the best salesperson they have. Highly recommend seeing her if you’re thinking about purchasing anything! She’s super friendly, knowledgeable and works with you to give you a vision ! Can’t say enough great things about her!

Johnathan is the man to get your furniture with. Very knowledgeable, pleasant attitude and listened to our needs exceptionally. Great experience and customer service overall

Great Deals !! Salesman Jonathan did an awesome job .

Friendly and professional all the way.

Very helpful and easy to work with.

Jonathan Rushin is just outstanding! Thank you.

My couch was supposed to come in on July 2. I called July 1 because I had not heard any timeframe of when my couch was coming in. I was then made aware that they had changed my delivery date to July 12, and I recommended it be delivered at 5 o’clock on the 12th and the agent that works at Ashley, agreed that it would be delivered at 5:00pm on the 12th. Now it is July 11, and I got an email saying my couch should be delivered between 10 and 2 and nobody can do anything to live up to what they agreed to on a recorded phone call about having my couch delivered at 5 o’clock. It should not be this difficult to live up to your word, and to deliver the couch when your employee said it was going to be delivered. If my couch is not delivered tomorrow after 4 PM, preferably 5 pm, I will cancel my entire order.

Christy was so awesome to work with. She was very knowledgeable and very helpful.

ashley is typically a pretty good all around experience and i don’t feel pressured. the staff is generally knowledgeable and helpful. our trip on this day earned the 5 stars as the salesperson that helped us was very busy, but managed to be very helpful and knowledgeable for a laundry list of questions i threw at him in the middle of running his butt off. Really pretty impressive. Go Eric S.!

Very helpful and made my purchase easy and affordable!

Eric went above and beyond for us while helping us look for a new set of couches. He is very knowledgeable, and really gets to know you and your needs to better help you. I can’t recommend him enough.

Eric was great. He somehow gave us just the right amount of attention. Pointed us in the right direction and let us roam, but somehow was right there when we had a question. Very personable and friendly.

After looking for mattresses at other stores and walking out more confused than we were when we started, we went to Ashley in Athens. What a great experience! Bo helped us and he has to be one of the BEST salesman we have ever dealt with. He actually listened to what we wanted and cared. Instead of trying to force a purchase on us, he gave us the facts which allowed us to make the best decision. No pressure, no sales pitches and no trying to sell us something we didn't need. Could not be happier.

Helpful and knowledgeable sales staff

We had looked around and knew what we wanted. We had never been to Ashley’s and decided to look there before we bought. We went in, was greeted by Reggie, he showed us exactly where the furniture we wanted was located. We spent maybe 15-20 minutes looking. Found something we liked at a good price. Reggie handled the transaction, also sold us the protection plan! We were probably there less than 30 minutes. Loved it and appreciated Reggie. Very pleasant, knowledgeable and efficient.

Jonathan Rushin made the whole experience super easy and quick!!! He got us a great price on our bed room suit

Jonathan was awesome and knowledgeable. Never felt pressure to buy anything!

Had a great experience while purchasing a sectional and sofa. We enjoyed working with Reggie - he was polite, patient, answered all of our questions, and very professional. Would highly recommend.

Easy process. Jonathan was great to work with. This is my second purchase and they are always professional.

Eric was wonderful! Very patient until we found exactly what we wanted. Great experience overall. Edit: the warranty dept is a different story entirely, unfortunately. They literally just schedule technicians without consulting you, forcing you to call to reschedule. Then, IF they answer (a big if) they don't enter the appt, which you only know because you called the store again to find out what 4-hour window the tech will arrive in since you never received the automated call you're supposed to. Ugh. The tech eventually comes but doesn't actually do anything. He orders parts to be delivered to you to then come back again (yes, going through the entire process above again). But then the technician doesn't actually fix it and then takes the ordered part with him, so when it breaks again, you get to start the entire process over again!!! Fun, right? Definitely worth all that money you paid for a warranty.......

Christy and Irwin were fantastic from the time I walked in until the time I left. They made a hard time in my life into a wonderful experience. They took their time to explain in detail what my needs were and what products worked best for me. They did not try and sell me on just anything and made sure I got value in my purchase. I would recommend this location every single time!!! I cannot wait to come back and buy something else. The customer service was STELLAR!!! Please give them a raise!!!

Johnathan was so helpful and knowledgable!!

I was looking for quality memory foam pillows and Ashley was my last attempt. They had some great options from tempur-pedic and several others. The sales person Jonathan was so helpful even though they were short staffed. He made sure I was taken care of as well as the other 3 customers. Jonathan got me a great deal on the pillows! I would definitely shop again!

Easy purchase

I really appreciate the customer service! We had a great experience here compared to a competitor.

Customer service was AMAZING!!

I entered the store just to browse and ended up leaving with a new sectional and media stand! Paula was super nice, helpful (not pushy), and friendly!

We had wonderful experience at Ashley! They made the ordering process super quick and easy.

5 star experience thanks to Jonathan R. He was very knowledgeable, gave us great options and was not overly pushy. The purchasing process was a breeze and we came out with more than we originally went in for thanks to his help and advice. I’m a visual person and he moved pieces around for us and helped us pick out the perfect set for our living room and pieces for the bedroom. Highly recommend asking for him on your next visit. We will definitely be back!

Elizabeth was a delight to work with. Great pieces.

Ms Lagos was very helpful

Christy glover did an awesome job at helping us pick our furniture.. will come back again

James very helpful and asked questions that lead me to understand what my real needs were

Bo beard was very helpful in assisting in our decision of great furniture

Bo Beard was very knowledgeable about the living furniture. He made sure we made the best decision based on our wants and needs. He has a dynamic personality. Thanks so much Bo!!!

Eric was incredible to work with! He was very knowledgeable and patient with us while we were deciding. I can’t recommend coming and seeing Eric enough.

Christy was amazing. She made the buying process who quick and simple. And she’s very informative.

Bo did a great job showing furniture that would work for what I needed. He was very personable and just had awesome energy, I would be happy to buy from him again.

Christy at the Athens location was very helpful. We have scheduled a delivery for next week and I fully expect to receive a beautiful love seat. UPDATE: Delivery was great and we love our new loveseat. Overall a great experience!

Christy was awesome! Everything was super easy!

Great experience with Jonathan!

Paula is super sweet and helpful! I went in for a couch with the deal I had in mind from browsing online, and walked out with a couch AND bedroom set for less than I was expecting to spend just on the couch! She also was able to ship these items to me very quickly. Super excited!

Jonathan Rushin was great at helping me buy my dresser- explained everything, made it easy- without much sales pressure to buy- Great work- come see him for your next Ashley Furniture!!

Paula was fantastic- made it very easy to purchase a new sofa that I am sure we will love for years!

Jonathan did an amazing job hearing our needs and making sure we found the perfect sofa! Thank you so much!

Christy and Irvin were so helpful!

The experiences with visiting this Ashley location have always been positive and the team working is very helpful. Jonathan worked with us to help us purchase a recliner that we have been interested in for a while and the experience was great overall.

We stopped in to look at a book shelf and Paula helped us. Being completely honest… sales people typically drive me crazy. Not Paula. She was friendly and knowledgeable and not pushy and clearly just wanted to help even though we were looking at a small ticket idea. I was super impressed. She knew exactly where to take us and was just so helpful. We will be back. She needs a raise. 🤣 But for real. She will be the reason we return. Thanks, Paula

We had a great buying experience at Ashley! Paula was extremely helpful and knowledgeable! She took a lot of time with us and even let us move furniture around to make sure we liked it. We would definitely recommend working with Paula! She was great!!

Excellent sales associate. She understood what I needed and helped me locate and purchase them. I even exchanged one item later in the day with no hassle. Paula Lagos was great!

Shopped on phone due to being unable to get the quantity I wanted on line. The gentleman helped me to get what I wanted and the exchange was professional and my time on the phone was very short. Mission accomplished!!

Christy was very helpful

I came to Ashley to look at a Raw cliff sectional. Paula greeted me and knew EXACTLY where it was, answers all my questions....snowede other options AND tables I could consider. I'd planned to look at other pieces, but decided to buy on spot. So refreshing to get a low pressure, but extremely knowledgeable sales associate. Superb and Excellent. I will ask for her in the future. BLESSINGZ ❣️

Great

The Athens store was great. The Buford store sucked.

Christy was extremely knowledgeable and friendly. She knew a great deal about all of the products she showed us. Was able to get us in the idea mattress for our situation! Thanks again

Jonathan was great, helpful, and quick! He was very educated on all the furniture/products and helped make the process super easy. I will definitely be asking for him again for my future purchases! ⭐️5/5 stars!

Johnathan did an excellent job today. He listened to what we were looking for and gave us lots of options. He wasn't pushy and seemed to care about helping us get what we needed and could afford. He is excellent at his job. We highly recommend him if you're in the market for furniture.

Jonathan Rushin was the best with helping me choose one chair for my dining area . He walked me thru the store and gave me prices within my budget . I highly recommend him for customers !!

Our sales person was very nice and accomodating. He wasn't pushy and made sure to listen to and answer all of our questions. The billing part was a completely different experience. Ashley "automatically" adds the product protection plans into your bill without your asking. If you don't look closely and check the bill over thoroughly, you will automatically get hit with many extra charges for things you don't want. Proceed with caution.

Reggie was very smart and helpful!

We got a mattress with Paula, and she was AMAZING!

Jonathan Rushin was SO AWESOME!!. VERY helpful and patient. Very knowledgable. My husband and I both agree - Going forward we will ask for Jonathan after the great experience here today!! Bought a lot today because of him. We will be back!

Tried to get an extended warranty on couch for a warped frame clearly covered for 5 years. Can’t get them to come out to my house. Contacted manager several times. No help at all. I now have a couch with a warped frame that looks awful! Do not buy from Ashley furniture they are not a honorable furniture company!!

Eric was most informative and polite. So helpful on making decisions on a couch and provided us with measurements and prices appropriately. Thank you!

So helpful and knowledgeable!!

James was a great help at the Athens location. We are very pleased with the service that we were provided. Again look for James he is awesome!

Paula was absolutely wonderful! She was friendly, welcoming and very knowledgeable about all of the options that are available! She made the process very easy and there was no stress involved. Beth was wonderful and helped me when I came to make the purchase!

Loved the salesperson Christy. She was precious and very thorough

Christy provided excellent service at Ashley Athens, and we are thrilled with her work.

Best experience ever, All employees they really care for their customers, Specially Eric Simmons he is the best.,❤️

Great service and attention to detail from Eric today!

We purchased mattresses today with the assistance of Elizabeth and Gerald, both of whom were excellent and easy to work with.

Paula Lagos is a great Sales Advisor. She takes her time with you to make sure that you are comfortable with your purchase. She also makes you feel like you are important to her. She gives you good information regarding the items you are looking for and answers all the questions that you have. All in all she is alwsys a great person to work with. We like her so much we ask for her each time we come in.

Bo Beard is an incredible salesman. He was helpful and honest. He helped me make the best choices for affordable prices and what would look best in my living space. He has a wonderful personality and energy that makes him personable. I would purchase furniture from him again.

One of the best shopping experiences of my life. Everyone was so pleasant and helpful especially James Schliestett who helped me from the beginning. I will definitely be back for my furniture needs. I love my new couch and I recommend everyone get the protection plan.

Bo was amazing to work with! His upbeat energy and personality made the experience so fun and easy! He gave us honest opinions and didn’t pressure us in the slightest! By far the best experience I’ve ever had buying furniture! Thank you Bo!!

Very pleasant and knowledgeable sales person Elizabeth R.

Great experience! Best store and Eric is Amazing!! He was very patient and even stayed late to accommodate my purchase. Will shop again soon!

Excellent customer service and we found exactly what we were looking for.

Great experience again with Reggie todayat Ashley in Athens. Thanks so much, Reggie!

Just bought a new bedroom set with Eric, he was truly amazing! He did his best to get us the best deal and experience. If you’re in the market go see him at the athens store.

Reggie was so patient and helpful! Will definitely come back to Ashley furniture for more.

Excellent experience, Bo Beard did an excellent job understanding our needs and helping us get all the furniture we needed for our new home at a great price!!! Absolutely pleased!!

Christy and Mackenzie did a fantastic job of showing my family and I every option that was available to us. I will gladly recommend Athens Ashley for anyone who is looking for new furniture.

Jonathan Rushin was professional and friendly. He listened to what I was looking for, showed me option and explained all finance options.

This has been the upmost greatest experience I’ve had in any furniture store ! The associates/managers were very helpful and patient! I’ll definitely be returning! I highly recommend this location!! Definitely a 10/10 highly recommend!

McKenzie greeted me when I walked in the door then actually gave me space to look BUT when I made my decision she was right there ready to go and made it all super easy! She was great!

Justin was great to work with. We enjoyed the low pressure assistance throughout our shopping experience.

I purchased a reclining sectional a few years ago, and I did purchase the extended warranty with it-not something I normally do. Well, I started having trouble with one of the recliners and after sending a technician out-in just a few days after I reported the issue-they determined that it could not be repaired. The furniture I had purchased had been discontinued, so Ashley issued me a credit for the entire amount I paid for the sectional. Not just the recliner that was broken! The extended warranty proved to be very useful! Paula at the Athens store was so very helpful in assisting me with purchasing a replacement. The process was very easy and I’m so satisfied. I did purchase the extended warranty for the replacement sofa too…not intending on having to use it, but just in case! Great customer service in the Athens store, went over and beyond! Thank you Paula and Athens store!

Jonathan was helpful and polite. Would highly recommend!

Just bought a new couch from Ashley and let me just tell you, it’s the most comfortable thing ever!!! It sucks you in and makes you want to take a nap! Bo was the sales rep that helped us out and he was nothing but wonderful!

Bo did an excellent job helping us and we found the perfect couch.

Paula was readily available when I needed her expert advice with selecting the appropriate size, color, and style of furniture for clients and school projects. She was flexible, understanding, and patient during shopping experiences. Paula made these experiences pleasant by listening to our needs. When I am decorating a room that requires new furniture for myself and/or others, I contact Paula.

James was very helpful and PATIENT with our multiple changes of living room and bedroom sets! High quality furniture at very reasonable prices. Highly recommend!!

I want to Thank Christy Glover for the amazing support while me being very picky today! Nothing less than Amazing! Go see her and tell her La Toya sent you and heard she was the BOMB!!!

Christy was an amazing sales woman. She knew her stuff about everything in the store. She is the to go person to see at Ashley.

Furniture shopping is almost as stressful as car shopping but Paula at the Athens Ashley store was amazing!! Not pushy, didn't try to sell us something we didn't want, she actually listened to us and what we were looking for, gave us time to shop without hovering over us. Very down to earth and got us exactly what we were looking for! Thank you Paula!!

Paula has been my sales associate multiple times over the last five years. She is always so kind and professional. When I came recently for another purchase, I was so happy she was still there to assist. Thank you, Paula, for your wonderful customer service.

Paula helped my husband and I with the purchase of our new sectional. I told her what I was looking for, she showed me the layout of the store, then left me to look around at my leisure. She would come to me intermittently to make sure I was finding what I was looking for, make suggestions, and answer questions. Once I decided on a few options, she sat down with me and we talked about costs, delivery, and pros and cons of each based on what I had said I was looking for. I left with the intention of coming back soon with my husband. By that Saturday, I knew what I wanted, and Paula came and sat down with me and my husband and took care of all the details of the sale. She made it all so easy. She never pressured us, but yet she was there for us. Thank you Paula; I can't wait for the delivery of my new sectional, and I hope to be back soon to purchase more pieces.

Paula did a great job on helping us pick the furniture we wanted. Her customer service was excellent.

Elizabeth R. Was real nice and helpful, did a good job at explaining details & Irwin did a good job at making sure we got exactly what we wanted, he gave good references, was patient and did good with his help of service

After shopping around, we decided to check out Ashley’s. We were greeted warmly and after discussing what we were looking for, we were shown many wonderful options. We never felt rushed or pushed into making a purchase. Bo and Paula offered fantastic, personable service and we couldn’t be more pleased with our experience and purchases.

Eric was awesome! He is an amazing person and so helpful! We will be back soon!

Elizabeth R. Did a great job. I hate shopping. She went above and beyond working at getting me the deal I wanted and gave me my space to make a decision

Absolute masterclass in customer service. Eric, our salesman, was attentive to our every question and concern and made the entire experience a pleasant one. My wife and I look forward to working with him again.

Purchase experience is as expected with professional knowledge from employees. We specifically worked Christy in Athens; she's very nice.

Great customer service! Eric was very helpful! Will be back for sure!

Great experience with Jonathan!! Very knowledgeable and did not feel any pressure. He listened to our requests and needs

Christy was excellent in selling our chairs.

Christy was excellent. Very kind, gave us space, and was super informative. Would 10/10 recommend her to anyone!

If you go to Ashley Furniture ask for Paula & Jonathan! Great Customer Service & Got me out of there within 20 minutes!

Jonathan was very helpful and knowledgeable. He is a good asset to the company.

Jonathan was friendly, efficient, and super helpful!

Jonathan & Beaux were helpful, quick, and professional. They made our purchasing experience easy & fun! This will be our 2nd large purchase from Ashley and we have been extremely satisfied with the process and furniture for over 15 years!

Got a good couch. Jonathan Rushin was helpful and didn't try and get us to buy anything we didn't want.

Eric Simmons is a great trusted advisor- he took time to hear our interests and guide us in the right direction. Love our new pieces!

Jonathan was very helpful and nice, he made me and my family feel very comfortable and welcomed. He truly made this first time experience feel like we’ve done it multiple times, an amazing employee thank you so much!!

James was very helpful and nice

We love Ashley Furniture. They have wonderful furniture and wonderful service. Our helper today was Jonathan Rushin. He always great

We enjoyed your sales lady Christy Glover. We will be coming back to look for more furniture and asking for Christy help. Thank you Maggie

Christy Glover was outstanding. She is a credit to your store. Honestly one of the best salesperson I have ever had.

Elizabeth my sales person at the Epps Bridge Road location understood the assigment. Also, Gerald the manager ensured that i was taken care of. Walking in the store and being greeted by Elizabeth was very refreshing. Here knowledge of the products and the customer needs was met. Thanks again and looking forward to seeing them again for the remaining needs of our new home.

Christy was EXTREMELY helpful during purchasing our first mattress! Very knowledgeable and personable! I had a great experience at Ashley furniture in Athens.

Jonathon was very helpful and got us the best bang for our buck! Next time we need furniture we will be back!

Bo is awesome with amazing service! Friendly, funny, and HONEST!! 100% recommend Bo. Let him style your home and his expertise.

ERIC WAS INCREDIBLE!!! We are so glad we came here please ask for Eric! He is a gem

Jonathan was great. We would for sure work with him again! 😁

Sai and Jonathan were extremely helpful with our guest bedroom purchase!

I ordered between 5-10k worth of bedroom furniture. A drawer and a nightstand came damaged upon delivery. I've been told 10 different stories on how this works to get them replaced.I had a technician come out and look at the damaged items and he asked if I would like it to be replaced instead of repaired. I said I would like replacements because I spent a lot of money and I expect my furniture to come as advertised. He jumped on a call with the dispatcher and after checking to see if items can be ordered, he said we can do the replacements. The technician then called his boss and his boss was very irritated because he gave me the option for replacements. He said "You're not supposed to give them the option. Go in and say I'm here to repair". Very demanding like the customer doesn't have a say in their property. I then called the store and a store representative said it has to be repaired and if it's not up to my standards it can be replaced. Since then, Ashely has reached out for a tech to come back out. I mentioned they already came out and they seemed confused. The caller told me 3 things I had to do that already happened. I called the store back and someone else said the previous representative was inaccurate in saying I can have them replaced after repairing. There seems to be no procedures in place to help their customers. Nightmare.

Eric was great and very helpful!

Quick and easy process. No pressure sale. Recommend Elizabeth in the Athens GA Store.

Elizabeth was helpful and informative. It was a pleasure working her. The furniture purchased was a great value and the store had a great selection to choose from.

Jonathan is extremely knowledgeable and helpful. Especially for someone who doesn’t make decisions well

Paula is absolutely amazing! She made the whole experience! She took the time with us to find something that would really work in our space and that we loved. Highly recommend shopping with Paula at Ashley’s in Athens for any furniture needs.

Mrs. Rossi was FANTASIC.

Johnathan was very helpful and knowledgeable.

James helped us find a mattress that fit our needs super fast. He was knowledgeable of the different types and guided us in choosing the perfect mattress. We did not feel pressured to make the purchase. James was patient and kind. Will definitely shop here again.

James did a great job showing us around the store. He was very helpful. I’ll post a picture once we get our new furniture 😊

I was helped by Elizabeth and she was absolutely amazing! She gave me a run down of pricing and payment plans, she was very eager to jump in help me or share information. She’s such a great spirit! I would have been in that store all day looking at furniture and talking with her lol she made it such a fun shopping experience.

Great service.very helpful and courtesy. Jonathan gold star. Lesley nelms

Very professional did not push anything on me to buy very helpful

I purchased a king size mattress and dining table and chairs set. The Ashley gave me a 0 percent interest for 12 months and a lot of discount. They were very kind and nice!!

Bo was great to work with! He listened to our needs and met every one of them! He allowed us to browse without hovering over us but kept checking in to make sure we were good! Got the exact living furniture we wanted and will be back to get the bedroom suite we liked as well! 5 ⭐️’s for Bo!

Christy was extremely helpful, gave us room to breathe and pick out what we wanted and only helped when we asked for it. Great experience!

Store was great. Jonathan and the store manager Irwin were extremely helpful. They didn’t try to up sale us and we walked out with the pieces we wanted. Great service.

Jonathan and Irwin were so helpful. It was a great experience.

It was very detailed and easy to understand.

Jonathan, was great relaxed and let's plus look. My wife broke a lamp, didn't have to pay for it. All in all good experience got out under the price I wanted and saved the day.

Jonathan was excellent. He gave us the info we needed and wanted. He was also not high pressure and gave us time and space to discuss amongst ourselves. I would recommend his sales expertise and service to anyone needing help with furnishings. We also love Ashley furniture for their selection and pricing. Thank you Jonathan!

Christy was very helpful and very personable. I enjoyed the experience! She was very knowledgeable about the furniture too.

Paula was excellent in customer service, knowledgeable in the products, and was a pleasure to work with! Go see Paula at Epps Bridge in Athens!!!

I bought the Beachcroft outdoor furniture and am thrilled with it. I’ve had so many compliments. We have a huge front porch and it’s the tailgate hangout for college football. Everyone compliments us on the furniture. Christy is my go to at the Athens location. She goes above and beyond to do what’s best for the customer. I met the manager, Erwin, today and was super impressed. What a positive person and a great representative for Ashley. I’ll continue to do my furniture shopping at Ashley because of Christy and Erwin.

I am a cripple senior citizen. The night manager and the sales lady was so great to me. They just got me a new living room suite and a bedroom suite and a breakfast set for me. The best mattress and adjustable base for my bedroom suite also. They made it so easy and great for me. I bought $23,000 dollars and supplied my whole house with new furniture. I love everyone at Ashley Store in Athens Ga I will only buy from them. Thank you all so very much. Mae Wages

If i could give negative stars i would. Buyer beware. I’ve tried to contact Ashley furniture since June…. JUNE of 2023 about repairs for my furniture, it’s always the run around “if you don’t hear from us in three days call us back”, “can you send the pictures again we didn’t get them”, “no there are no tickets for your furniture repair”. I figured if i left this someone would reach out to me, but i doubt they’ll even take the time to read this, much less contact me about my furniture. Save your money and time and go somewhere else.

👍

Eric was so helpful and we loved working with him!

Johnathan .. was very helpful and allowed me to make a ver good informed decision

Eric Simmons helped my husband and I buy a couch for our first home and it was such a great experience! He was friendly and personable and made it such an easy process with great recommendations. If we need furniture in the future we will definitely be repeat customers!

McKenzie is knowledgeable and fantastic! Made the process easy and exciting to feel good about my purchase and vision.

I want to express my appreciation to Eric and the team for their exceptional service. They went above and beyond to ensure I not only purchased a product but found one that left me truly satisfied. Their dedication to customer satisfaction is commendable

First of all, the salesman was great !!! Eric Simmons!!! But now the rest of my experiences with Ashley was awful. I waited 3 weeks for my order , then I received a damaged sofa twice and they expected me to miss work two times. I was told I would get a refund of some of my money that never happened and almost had to cancel my order after I gave my old furniture away! Just awful experience with this company !!!! Just beware ps you shouldn't have to send a technician out to fix brand new furniture!!!

Good experience.

Our sales rep Eric Simmons was absolutely FANTASTIC!!! He treated us like we were family. I cannot express how awesome our experience was enough. If you’re in need of furniture, you need to go to Ashley Furniture in Athens, Ga and ask for Eric.

Ask for Bo! Bo made it easy and stress-free finding our living room couch. We had a great time working with him, he has such a great personality!!

A+ service!

Jonathan was great, excellent service!

Great sales woman..showed me all the ins and outs of all chairs available to me in the configuration I wanted. Showed me the use of cables and how they connected and what my options were. Once I made up my mind, transaction was quick and efficient.

Bo was awesome, as always!

Quick and easy transaction. Ashley had exactly what I wanted.

Elizabeth R was very knowledgeable, patient and kind. Thank you so much!

Nice people, great location

Had a great experience with Johnathon today it was so refreshing to be able to look at items then find a sales person to check out with rather than be followed around and pushed towards every item we looked at.

Ashley Store ordered the wrong item and they refuse to accept responsibility for the error. It's going on week 2 and I'm trying to get the right item delivered. I will keep you posted. This is the 2nd time this has happened. I should have learned my lesson from the first mishap. So much for second chances. There will not be a third. Don't purchase from this store. Horrible customer service. I should have checked BBB before making another purchase.

Bo Beard was absolutely amazing! He made the process seamless for us to furnish our new home. He educated us on product and warranties which made us so comfortable with our purchases. Best experience!

Jonathan is who helped us get a good deal on our favorite piece of furniture at Ashley! They have great quality pieces and hope he is here when we get ready to update the furniture in the next room of our house as we will be repeat customers!

Great experience buying our living room sectional - Jonathan was an excellent advisor!

We have an absolutely fantastic experience and it was all because of the hospitality and wonderful service that Jonathan provided. He was very helpful without hovering. Answered all of our questions and got us an amazing deal!

Christy helped me with buying a chair for my 92 yr old mom. She was great and so patient and helpful!

Eric was so welcoming and helpful!

I’m so disappointed with Ashely’s. We’ve basically furnished our whole house with Ashley’s. Up to this point we have only had good experiences. We were in need of a master bedroom suit. We bought and ordered an ENTIRE bedroom from them. They delivered and set up everything but forgot the box spring. After calling multiple times we were told there was nothing they could do and now my husband and I are sleeping on our mattress on the floor because have no bed.

Eric was the most inviting and helpful salesman Ive ever met!

Reggie was very helpful. He greeted us then let us look around. Later, we had some questions about the sofas we were looking at and he had all of the answers. His help and no pressure approach made us want to do business with him so we made our purchase.

Erwin & Jonathan were amazing! So excited for my beautiful new furniture!!

Eric was tremendously helpful!

My experience was amazing. The sales agent was super knowledgeable about finding me the perfect sofa to fit my small space.

Jonathan Rushin was great to work with - no-pressure sales and very relaxed and friendly.

Jonathon was great, very informative and we alway come to Ashley, we’ve had great experience.

Both Elizabeth and Christy were very helpful. We love the sofas.

Jonathan Rushin was a great sales associate was really helpful during our purchase. Overal good and easy experience.

Going on the 3rd delivery trying to get the table we purchased in November. If you buy a table from Ashley furniture BEWARE…it comes in pieces. Most absurd sales tactics I’ve ever encountered. When they deliver BEWARE your full order will not be on the truck. Have the base of the table BUT who just orders a TABLE TOP. Mine is missing. No customer rep has called me. I had to call them. Even though whoever I talked to when delivery guys were here 2x said someone will contact you regarding your tabletop. No one did. I had to call this store. Still waiting and wondering what kind of Mickey Mouse warehouse operations this company has. Never again will we buy from this company.

We purchased a bedroom suite, After looking on Saturday we decided to buy. Our sales rep. Jonathan was fabulous. Saturday he took time to answer our questions and told us to call if we had questions. I spoke to him 2 other times and finally made the purchase over the phone. He was able to meet our delivery needs. He was a pleasure to work with and he was very knowlegable.

Great customer service! Thank you Jonathan for all of your help!

Awesome service!!!! Found exactly what we wanted and best of all- it’ll be delivered next week!! Jonathan R was great and very helpful!!!

Thanks to Erick, he is an excellent seller, very friendly and helpful

Great Furniture buying experience! If you are in the market for new furniture you need to visit Riley Broom with Ashley Furniture. She is very knowledgeable, and patient. I would certainly visit Riley and Ashley again!

Eric Simmons was the BEST sales associate. So thorough and making sure everything was right. He made the process so easy! I’ll definitely come back and ask for him.

Riley Broome was our sales person, and was very helpful, low pressure. I mede a purchase and will use her again.

Jonathan Rushin was fabulous and helped us with our daughters new room. Wonderful experience and would highly recommend working with Jonathan!

Fast and great service. Jonathan was very helpful and explained all our options. We will continue to shop with Ashley.

Eric Simmons is the best! Very helpful and fun to work with.

Quick, easy experience with a wonderful associate named Elizabeth. Walked in with budget in mind a rushed for time. Left happy and confident.

Christy in the Athens store was awesome helping us purchase a new Purple mattress and base. Very professional with 5 star service!

Jonathan was super helpful!!!

Jonathan was an amazing help! Very personable and knowledgeable about everything Ashley!

Christy was so helpful and pleasant to work with. Thank you!

Eric was amazing in recommending me a bed for the future!

Christy was amazing!!! Smooth and efficient.

We had the best experience at Ashley Furniture. Bo was very attentive and made everything a breeze!

Elizabeth was extremely helpful and knowledgeable. Thanks for your great service!

I'm so Happy that my husband & I stopped in @The Athens, Ga. Ashley Store today!🙂 Paula & Erwin were so friendly, sweet, informative & helpful while we were trying to find a new mattress. It was a very pleasant experience & We're hopeful & prayerfull 🙏that the delivery & set-up will go just as nicely. Thanks Again!🤝 & May GOD BLESS YOU & YOUR'S🙌 Merry Christmas 🎄

Christy was SUPER helpful working with us to select a new mattress. We’re looking forward to a lot better sleep! Good experience, good products, good prices—will shop the Athens Ashley store again!

Eric was so helpful and informative and had a stellar personality. Will definitely consider coming back for future purchases. Amazing customer service.

I purchased a new mattress. And because every mattress I have ever purchased was sold as a set with the box springs, I assumed the springs were included. I also assumed that a $200 delivery fee would cover the removal of the old mattress. This has been routine all of my 63 years. At delivery we discover no box springs and no removal of old mattress. How simple it would have been for the store to at least mention this to me. Very diasappointing for Ashley furniture to treat a lifelong customer this way. I take responsibility for not reading all the paperwork, but based on past experience with Ashley I never needed to. They were always clear and upfront with every detail. Pretty important detail to miss for both of us.

I went to the Ashley’s in Athens and I’m so glad I did! I finally found what I wanted and the sales lady Paula helped me. She helped me so much! I’ll be getting a bed next and I’ll be coming back to Paula! She was great and gave me very good customer service. I recommend Ashely’s but ask for Paula 🙌

(Translated by Google) Excellent service from Paula. (Original) Excelente servicio por parte de Paula.

We came to ashley furniture in athens on November 16th & bought a sectional couch and end table. It was scheduled to get delivered on the 28th of November. I took off work for it to get delivered waited all day and they took it out of the truck and told me it was broken & ashley would give me a call. Ashley never called me , i had to call them that next day. I have scheduled a christmas party at my new home on December 2nd for a reason due to getting my furniture. We didn’t get our couch and now our guests and family coming into town staying with us will have to sit on the ground. We have waited already 2 weeks on this & now another 3 weeks due to it being broken. This isn’t our fault that delivery truck just toss the furniture in Since they aren’t the ones paying thousands of dollars and we now are having this inconvenience for our guests. I called customer service and all they could do is $50 for me . $50 is all i got offered after i missed work and i’m paying thousands for something that was out of my control. I thought ashley furniture was better than this. They should atleast refund me way more than $50. $50 doesn’t pay for my bills when i have to miss work. Due to this situation now I have to take off work twice this month . My guests will have to sit and sleep on the floor. I think this should be resolved somehow. Now i am waiting 5 weeks which is insane. i would have gone to rooms to go if i knew i would have all this trouble .I came to you guys for this reason bc your turn around time was 2 weeks. I am very upset that customer service couldn’t help me or rush my couch. This is very inconvenient now for my guest. We may need to get them a room at a hotel so they won’t have to sleep on the floor and guess what that’s more money i have to spend all because they just throw your furniture and broke it. i’m considering canceling the whole set and going to Rooms to go. Future reference i know not to go back or recommend to this to everyone i know .

Had an amazing experience with our salesman Bo! I highly recommend dealing with him. He is funny, friendly and down to earth. We never felt pressured to buy anything.

I had a great experience purchasing a new full size bed. The salesperson, Riley, was a delight to work with and answered all of my questions. She helped me find just what I was looking for. I got a good delivery date too, which is a bonus bc I won’t have to wait too long to have my purchase set up and ready to use in my home.

Eric is the best! Was very helpful and we found a great rug for the living room. Helped us look at mattresses and gave us a pillow when we wanted to try laying on one! Highly recommend!

Very nice place with beautiful furniture. Excellent customer service. Thank you Christy for all your help! Very pleased with my purchase.!

Our first experience at the Epps Bridge Ashley was beyond satisfactory. The store manager, Irwin, was accommodating, informative, patient, personable, and genuinely kind for the entire 4 hours we were in the store. He gave all the time and attention we needed without hesitation to make sure all of our questions were answered and that we were happy and confident with our furniture purchase and purchase price. I highly recommend seeking out Irwin and the Epps Bridge Ashleys if you are in need (or want) for new furniture! Thank you Irwin!

I love the experience Jonathan Rushin really did help me with the budget i was looking for and also getting the job done! Thank you Jonathan 😊

Riley, our trusted advisor, walked us thru the showing, testing and overall sale of our recliners. Most helpful and very knowledgeable. Never rushed us, great conversationalist and super patient. She will be our sales rep when we need other furniture.

Jonathan was great - best deal

Jonathan was great!

Love the folks at Ashley Furniture for always helping me make my house a home! Thanks Eric for helping me with my new bedroom set :)

Eric and Erwin was very helpful. We got a king mattress, adjusted frame and 2 pillows. The price was very reasonable.

Riley Broome

Bo beard is a wonderful salesman!

Eric was great and we can’t wait for our new couch to be delivered! Thank you again Eric!

Elizabeth was great with helping us purchase our sectional! Very knowledgeable, efficient, and kind.

Eric was helpful informative, very polite , never tried to push any thing on us . I had an idea of what I wanted and he was very good at helping us get what we wanted. This was the best experience we had as a first time shopper at Ashley . Great experience, thanks to Eric !!!!

Riley was super helpful and patient. Can't wait for my new stuff!

Clean and organized

Great service and a great deal on dining room set! We’ll be back!

Sai and Elizabeth were super helpful, knowledgeable and cheerful without being invasive. They made shopping pleasant. The desk we bought is sturdy, good quality, and attractive. We would definitely recommend

Christy was great will definitely be back and hope to work with Christy again

Good Customer Service..Associate Very Helpful In Assisting To Our Needs.

The customer service I received was very good. They were easy to talk with.

We had a nice trip to Ashley's today. Ask Paula Lagos, Paula assisted us today and made or visit a wonderful one. Thank you Paula for assisting us and providing great customer service.

Excellent service

My mother and I came in to purchase a bedroom set and Riley Broome was such a pleasure. She is funny and made me feel Welcomed. She did a perfect job sticking to the ideas we wanted, Thanks!

Purchased a mattress. Process was quick and easy with Reggie!

Christy was very helpful, efficient and friendly. We're going to love our new sofa!

Christy was wonderful! Update 12/15/2023: The sale was great! Everything after that has been horrible. I'm still waiting on the loveseat even though both pieces were showing in stock at the point of sale. FIVE times (so far) my delivery has been rescheduled by the delivery department reason given "won't make it in time for delivery". 😡 Huge disconnect between sale and delivery.

Very helpful, and great customer service.

The delivery itself was good, however, the inside shelves did not have enough stuff to hold them in place. One of the the delivery guys tried to fix this by putting in temporary pins in. As I checked before they left I realized that these were loose and the fell off. The store promised to send technicians to fix these on the November 21st and I have not heard from them up to this point. I guess they want me to call and fuss at them before they come to get this fixed. The unit itself is beautiful.

Elizabeth was AMAZING. Extremely helpful and knowledgeable in helping us find the perfect sofa set ❤️😁

Thank you Paula for holding my very indecisive hand through choosing a new sofa. Couldn’t be happier! I had a very disappointing experience when I ordered a sofa from Rooms To Go website and it was two inches less deep than the online dimensions, and not at all comfortable. I decided I needed to choose one in person. My parents’ sofa is from Ashley and it has held up nicely through the years. Paula actually showed me the one I chose, which I had not seen. It’s comfy yet a more contemporary style. Delivery was smooth and we are super happy!

Bo Beard was a true GEM! He walked around the ENTIRE store with my husband and I and was SO patient while we sat on all of the couches! He was beyond helpful and we will be back again just to see him!

Eric was incredibly helpful and didn’t pressure us into anything we weren’t comfortable with. Great experience and great couch!

I had been on a year-long search for the perfect couch, and I was fortunate to meet Riley Broome. She was incredibly kind and personable, and her assistance made the couch shopping experience a breeze. I highly recommend working with her for your furniture needs!

Christy was amazing! Will definitely come back to get more furniture !

Had the best experience here with Riley. She wasn’t overbearing or pressuring and helped us with all of our questions! Very excited for our new couch.

Ordered sectional sofa 10-1 , had set for delivery on 10-28 , and they call and say not available, will be in on 11-4 .. we’ll that day has come and they say we can only get one piece and the other piece is back ordered. So we have cancelled the order. Why sell me something you don’t have in stock is ridiculous. Really liked it but it’s been a month without a damn sofa.. never again will I buy for Ashley

Riley Broome was great to work with when buying our new sleeper sofa. She was helpful and made the entire process a breeze. Highly recommend seeking her out in the store for a no pressure buying experience.

Riley Broome was great she was super sweet & super helpful!!! She helped me purchase a new bed frame & dresser . I would definitely recommend asking her for help.

Riley Broome is amazing! She made my experience quick and seamless. I’m excited about my new furniture and look forward to my next visit!

Our sales lady Elizabeth was very impressed. Information she gave us helped us make a decision easily.

We ordered and paid for a couch, loveseat, and recliner three weeks ago. It was suppose to be delivered today. Got a confirmation on Monday for all three pieces. Only the loveseat came today. The delivery driver had to tell us it was on back order and that Ashley furniture should have called us. We call and they say we don’t control that. After being on hold for over five minutes, she says the manager was busy with a customer and couldn’t come to the phone. They should not be able to sell furniture if it’s not in stock. This is very poor customer service. Take our advice and do not order from Ashley furniture. Once they get your money, they don’t care if you get your furniture or not. All they care about is a sale.

Riley was wonderful and super helpful!!

Mackenzie is the best in all areas. We came in 6 months ago to pick furniture but weren’t ready to buy then. She was sure to keep my cart updated so it wouldn’t be deleted and even sent texts with updates on my order to keep me informed. I’ve never had such a patient, kind , understanding sales rep from anywhere. Because of Mackenzie , I definitely would recommend Ashley Furniture ! Be sure to get her to have a phenomenal experience!

This furniture store failed to deliver on the expected delivery day. Our furniture was a month delay from the scheduled delivery. This is our last purchase with Ashley Home Furniture.

Christy was very helpful. We appreciate her hospitality.

The experience of buying a new reclining couch and love seat could not have gone any better! We had lots of choices to sit in, get a feel for and make a decision that was never pressured. Great communication throughout the process. Christie helped us and really made everything go smooth. As we were walking out Irwin, Store Manager checked in with us and we even had a great discussion about Georgetown Basketball. The stop into Ashley Furniture saved us a trip to Atlanta! We highly recommend the Athena Ashley store.

Eric was very professional and nice. He showed us a few different choices and listened to what we were looking for. Everyone was very nice. Thank you so much. Will definitely be back.

Great communication and help over the phone to place an order.

What a wonderful experience I had shopping at Ashley! Christy was wonderful She went over every detail of the sofa that I was buying and answered every question. She was also very personable and very friendly. The whole staff was extremely friendly.

Clinton at Ashley furniture was a major help getting me taken care of and went the extra mile!

Paula was amazing!!! We are moving into a small space but she helped me design an adorable, efficient situation marinating style with functionality! She is so friendly and knowledgeable (of both interior design and Ashley products) making the process pain-free and enjoyable. Thank you, Paula!! 🙌

I give Ashley Furniture in Athens Georgia zero stars. We purchased an outdoor set with a carpet . We were told we could not take any of it with us it had to be delivered. We paid for some "white glove service". They came and put the furniture together, and we were told the carpet was on backorder.We then got a delivery date for the rug. I spent over 30 minutes online trying to change the delivery date and was told i was unable to do so. So we had someone at the house the day of the scheduled delivery... nothing. Then we were told we had to pick up at some warehouse, then we were told we could pick it up from the store , it would be in the back ready. My daughter went to pick it up. The carpet she received was the one we ordered that was STILL SITTING ON THE SHOW ROOM FLOOR!!!! So essentially we bought the rug, paid for the rug, were told various things, and the whole time people have been walking all over it in the store. Spent 30 minutes on phone with customer service and they offered me their apologys. WILL NEVER DO BUSINESS HERE AGAIN!! Would rather sit on the floor!

Very friendly, helpful and informed staff! We looked here, then did a lot of online searches and decided nothing was as good as seeing the furniture in person. Great help from Riley Broome when we made our actual purchase.

Very GREAT customer service and professional experience.

Everyone is super nice and always they’re always there to help you no matter what you need. Great customer service.

Very good experience. Lovely and knowledgeable salesgirl, Riley.

Christy was such a great help! She was very thoughtful and thorough in helping us find a new couch for our home.

The sales person was very knowledgeable and professional while helping me to select my purchases.

Great selection of what I was looking for, Great customer service given to us by Paula who greeted us at the door and was never pushy to sell us anything. She took her time to make sure we were happy with our purchase. I will return to Ashley Furniture if I need anything else.

Came into the store to buy living room furniture. Riley listened to what we wanted and found the style we were looking for. She was very friendly, knowledgeable and pleasant to work with. Great customer service! Looking forward to working with her again!

Elizabeth and Gerald was so awesome to me on today they are both good people

Riley was extremely helpful and pleasant to work with when trying to find a loveseat and accent chair.

Christy is extremely friendly and engaging. In addition she is very knowledgeable of her inventory and “rules of the store”. Truly a solid professional! My wife and I Both were impressed and can HIGHLY RECOMMEND her as your Trusted Advisor!!

Christy was and is amazing!!! I have always loved Ashley furniture and have great service but Christy was the easiest and professionally fun person to work with!

Christy was so much help with our new purchase for our living room! Will be going here for my new furniture purchase!

Christy was AWESOME helping us pick out our new living room furniture!! Highly recommend!!

Riley was awesome she helped me find just what I wanted. Showed me the wonder board and was very knowledgeable.

We worked with Riley Broome and she was very friendly, helpful, and knowledgeable! Highly recommend!

Riley was very helpful and knowledgeable

Riley Broome was such a great advisor. We Had a great service and we are happy with our new Set of Living room Furniture. Please ask For Riley.

Thank you to Bo and Riley! I received the best service from both. I’m so excited to get my new sofa with a reclining chaise.

Christy was great! Made my purchase so easy and she was patient with my little one when he didn’t want to be the most cooperative!

My wife and I had a great experience buying our bed, mattress, and entertainment center from here. Paula was the sales associate that we worked with and she was very friendly and helped us with all of our questions. I will definitely be buying from here again when we need to get more furniture.

The customer service at the Buford location when purchasing my furniture was the good part of my experience, thus the 2 stars. The delivery and corporate customer service experience was "trash" and seriously "worked my nerves"! I purchased my furniture a month in advance and was told even the day before that my bed including the adjustable base would most definitely be there on the scheduled date. I followed up with corporate because I received an email saying that the base would be delayed a couple of days but the guy assured me that that was not the case.The delivery of course did not include the base. After many phone calls to reach an actual person the delivery was nonchalantly scheduled for 2 days later. I stayed home for the 4 hr delivery window and received a call at the 4 hr mark saying "Im not sure if anyone told you or not but your delivery was put on the wrong truck and they are out real far and cant bring it". I called the corporate office and my calls kept getting dropped until the same guy that assured me the first time that my base would be delivered answered the phone. I was frustrated and the guy responded by hanging up in my face!!! What the what!? Who does that? After attempting to reach everybody and their momma I finally reached out to the Buford sales department (out of desperation) and log story short got my adjustable base (that you pretty much need to sleep on the bed) the next day. If the delivery side of Ashley was as good as the in-store sales experience I would have given them 5 stars.

Go see Riley! She is super helpful and patient. I didn’t feel pushed to make a decision, and I found the perfect couch!

Riley Broome was a big help make sure she gets the gratitude she deserves!

Christy was beyond amazing! She took care of us right away with alot of patience and professionalism. Thank you!♥️

Wonderful experience. Riley was awesome!!

Great sales associate and super helpful!

(Translated by Google) Very good service from Mrs. Paula Lagos, I recommend her and she assisted us in Spanish, thank you (Original) Muy buena atención por parte de la señora Paula Lagos , se las recomiendo y nos atendió en español, gracias

Riley is an amazing Advisor! Look for her!

Word of advice, just be careful ordering and paying for furniture that is back ordered. Purchased a sectional sofa on 8/12 was assured all pieces would be in and could be delivered in a couple of weeks. On the first scheduled delivery date 8/31 got a phone call that the corner piece was still backordered. Rescheduled delivery for 9/14, got a phone call night before that 2 pieces were back ordered and delivery was going to be cancelled and rescheduled. No sofa after one month, was charged full price of sofa on original purchase date. Had to call and cancel the order and awaiting refund. It was a beautiful piece of furniture, just not the best customer service. If you don't have it, don't sell it. Update 9/20: After I posted this review I was contacted by the Irwin(hope I’m spelling that right) the store manager. He was very professional and kind and apologized for delay in receiving the sofa I had ordered and paid for. He promised to make it right by getting all pieces delivered to me within the next week and he also offered to refund the delivery fee. I received the sofa by the date promised. The gentlemen who delivered it did an awesome job bringing it in and setting up. I’m still waiting on the delivery fee refund but I absolutely love it and I’m very pleased with my purchase. I would purchase from Ashley Furniture again.

I was very happy with my $5,000 sectional that I purchased from Ashley 3 years ago. I was comfortable with the purchase knowing that I also bought the warranty, until it was time for me to use the warranty and was told by Jose Fernandez from the warranty department that the items that are broken on my sectional is not covered under the warranty. When I made this purchase the salesman told me that the warranty covered any and everything that went wrong with my purchase for up to five years and these simple pieces that connect my sectional together to keep them from moving apart is not covered. Now each peice of my sectional moves when someone sits in them.This is why people don't buy warranties because warranties or misleading and useless when you need them, but yet Ashley's they took my money for the useless warranty.

Purchased and paid for a sectional sofa on 8/12./23Was told one piece was out of stock but was assured it would be in and delivered in 2 weeks. Day of delivery they called to tell me corner piece was out of stock and rescheduled for 9/15/23delivery. Night before delivery warehouse called to say 2 pieces were back ordered and it couldn't be delivered. One month after paying still no sofa. Called the store to cancel order and now awaiting full refund. The thing is, no one really cares , makes no difference to them. There were no apologies , no trying to make it right or offer maybe to find something comparable in stock or offer of a discount. Word of advice to Ashley Furniture , if you don't have it don't sell it . Better yet wait and charge people for items once all of it has been delivered. Stop wasting people's time and money.

Best customer service experience by far !! Christy Glover made my whole experience the best ! She explained all the benefits of my new couch for my new home ! Made the financial application for 12 months interest free very easy !!!! will be back for more furniture in the future and i’m asking for Christy !! THANK YOU SO MUCH!

Went in Ashley’s today to browse for furniture for my new place. Christy Glover kindly showed me variety of different types of couches and helped me out with a purchase after be adviced of the benefits that came with the financing plan. Best customer service ever!

Paula was wonderful to work with. Easy transaction, no pressure.

Great experience!! Elizabeth and Erwin were very knowledgeable and great service!!

Best furniture store in Athens and Bo was a great help.

Great experience! Riley was super helpful.

From the greeter at the front, to Eric who completed our purchase, absolutely total professional. Not many companies offer the type of customer service we experienced. We commend you on the professional service, and attention to detail. We will continue to use your company for our needs and refer others to your company.

With the expert & professional help of Beau, I found exactly what I wanted at exactly the right price. It was a truly delightful experience! Thank you Beau & Ashley Furniture!

Eric is exceptionally patient, trustworthy, and knowledgeable of the products. I would absolutely do business with him in the future, if for no other reason than to tesch one of the female associates in the Athens, GA store not to attempt to undercut a teammate. Not every saved dollar is good and I hope she has the courage to apologize to him and others she’s employed that tactic. He was an absolute professional and personable.

I bought a new dining room set today. Eric was my salesperson and he made the buying experience delightful. He pointed me in the direction of a set that was on sale. I was amazed at the price! I paid half of what I was expecting. After the sale was completed, I realized I needed to make a change but had to pick up my grandchildren. I told Eric what changes I wanted and told him I would be back in 20 minutes. I anticipated having to cancel the previous order and go through the paying process all over again. I had already lectured my three grandchildren about appropriate behavior in the store thinking it would take a while. However, when I returned, the change had been made, the price recalculated and I was handed the new receipt. Everyone was so friendly and patient with my request for a change. I plan to do my future furniture shopping here.

Reggie was very knowledgeable and helpful throughout our visit.

Mackenzie helped us and was great! Good selection of products and she was very knowledgeable of the products, how to help us and gave honest input to help us decide. Very patient and easy to work with.

Christy was a very knowledgeable sales person. She made our furniture buying a pleasure. Will call on her again.

People very helpful . Allows you to spend time searching for what you want without being one step behind you.

Christy Glover helped us today and we really enjoyed her help. She was so kind and very descriptive about everything. Beautiful store lovely people.

Riley was very friendly and helpful. She was patient with me and addressed all of my questions and concerns. Ask for her!!

Riley took care of us and she was amazing. Super friendly, knowledgeable about her product and a great eye for design. We are incredibly happy with our purchase, and the final price after discounts was perfect.

Bo! You rock Bo, thanks!

Paula is the best! I really enjoyed working with her!

Elizabeth provided excellent service and made our purchase experience seamless and enjoyable! She is affable, professional, and relatable with her customer base! Also, shout out to the manager on the floor that day, Mr. Erwin, he was great too and helped us find a great deal on mattress/foundation bundle.

Awesome bought a sofa recliner

We had a great experience at Ashley Furniture! Riley was super helpful and then we had to come back another day and Christy took care of the final purchase.

Just wanted to say what a great experience working with Paula. She was a pleasure making everything so easy. I can see she enjoys her job.

Do not buy from Ashley furniture, they have shoddy furniture and the absolute worst customer service ever! Delivery was a nightmare & took weeks. After 1 week, the drawers wouldn’t go back in their tracks & I discovered the flimsy staples it was put together with had given way so that one side was parting from the top. I called the store, sent an email with pictures & over the next week talked to someone in “customer care” and at my local store and got a lot of promises but nothing was done. We ended up fixing it ourselves with real hardware & better bracing. I will never buy from this company again!

I was told that my delivery would be 10 days from the day of purchase, only to receive a phone call 2 days before delivery that pieces of the furniture were on back order. Now, delivery has been pushed back another three weeks. Information on product availability should be easily available for the sales person upon the sale of the items. Seems like they just wanted to make a sale.

Let me just tell everyone that my family had the best experience working with Paula yesterday. She was extremely attentive to our wants and needs and completely worked with us to maintain our budget. If I could rate it higher than 5 stars I would. If your ever in the need for new furniture I highly recommend you see Paula!

I’ve just moved in my apartment and bought almost all my furniture from Ashley. I am very satisfied with every single piece I’ve got. Riley was great! She helped me decide and arrange delivery for all the furnutire that was coming in. Would definitely recommend Ashley.

Paula our sales associate was extremely helpful and knowledgeable when we went to Ashley for a new mattress. We weren't quite sure what we were looking for, but she knew all the right questions to ask and helped us find the right mattress for our needs. Most importantly, she was friendly and fun to work with. She was also efficient and had us in and out of the store in no time. We will definitely ask for Paula next time we shop at Ashley! Highly recommend!

I would love to give a huge shout out to Riley Broome who took the time to go over my furniture needs. Excellent customer service.

Very friendly and helpful

Riley Broome was terrific. She was super helpful and answered all our questions. I would highly recommend her.

Being that it was my first experience with Ashley furniture, I enjoyed the ease of everything when it came to finding out furniture piece. However I was a bit displeased with the level of transparency that exists within the finance department and sales associate. I ultimately wanted to make the purchase but some of the math and pricing analysis was so very word of mouth without detailed explanation I felt like I was getting scammed/swindled into paying an amount that was shy off the best deal I could get as a customer. I’m unsure whether I’ll be shopping with Ashley in the future since there seemed to be a disconnect between finance department and retail associate. Being that my demographic is on the younger side, I also didn’t feel I was being given a respectable treatment based on my stature of my age.

I worked with Paula today…very knowledgeable and helpful!! I highly recommend her to anyone shopping for their next big purchase! Thanks Paula for a great experience!!

Christy was fantastic and made the buying experience easy!

Paula is fabulous! We went shopping for a sectional and she took the time to ask questions about the room layout and preferences about comfort and style. She helped us find the perfect couch! She’s so friendly, patient and really knows the inventory.

Came in looking for a new couch and loveseat. Ms. Riley Broome was very helpful and patient while showing me the selection. After looking through the store's inventory, Riley showed me a couch and loveseat that was well within my price range, but still a great quality set. The checkout process was quick and easy as well, Riley was very knowledgeable and I felt like she did a great job at advising on the financial aspect of the sale.

To whom it may concern, my name is Dietrich Roland, I came into the Ashley store in Athens Ga today. no one ask me did I need help, then Paula appeared and ask me, I told her I was just looking, she could have walked off, but she ask, what are you looking for. well, she found what I was looking for and I bought it. Kudos for Paula and job well done. I pray the rest of your workers are as nice and kind as Paula and very, very helpful. Thank you again Paula and God Bless you and your family in Jesus name. If you go to the Ashley Store in Athens, please ask for Paula

Paula was really helpful and great customer service. She helped us get exactly what we needed.

Riley Broome was a true delight! She worked with me on everything I bought.

Very nice sales rep. She answered all of our questions. No pressure.

Riley B was absolutely incredible! She helped us out with all our needs and was awesome. Thankful for thoughtful people working at Ashley Furniture.

Great customer service, friendly and very helpful staff, they truly listen and go the extra mile to ensure customer satisfaction. Highly recommend!

Great experience shopping at this Athens location. Showroom was clean and organized. Justus Ortiz was incredibly polite and helpful. He made the process of purchasing very quick and easy. Looking forward to our delivery!

Paula is amazing! I bought a couch and entertainment center for my new apartment today and she was beyond friendly and helpful. She gave us space while we shopped, but also was always ready to answer a question! She figured out what I was looking for and showed me several different options within our price range, which was very helpful! When we settled on one, she couldn't have been more helpful explaining the delivery process and protection plans. If you need furniture- Paula at Ashley HomeStore is the person to call!

Paula was amazing in finding our new Tempurpedic mattress and was extremely knowledgeable and professional. It was a great all around experience and we are so happy with this large investment.

If you don’t go see Riley and spend time with her letting her help you, then youve done yourself a tremendous disservice. I havent had a purchasing experience like this in a VERY long time. Customer care is not dead! 😎 Great job, Riley!!

Paula at the Athens store was amazing!!! She knows her stuff. We will definitely go back to her when we need more!

Very professional and was patient with us while we found the patio set that was right for us.

Bo did an amazing and fast job with getting me what I need! All the staff at Ashley furniture are nice and very helpful as well. I can’t wait to receive my furniture!

Riley our sales associate was terrific, helpful, intelligent and respectful.

Justus was amazing and helpful and patient! He explained all the details thoroughly and was very pleasant to work with.

I was really unsure what I wanted when I entered the store. My sales rep and the store manager both were helpful with my purchases

Super annoyed with Ashley furniture. This is our 3rd time purchasing from them because we love their products but their shipping & communications NEVER fails to disappoint us. We ordered a new sectional and were told it would be here August 2nd. We called today since we had no delivery time frame and they had my husbands phone number wrong, they stated it was not available until SEPTEMBER 6th now?!! The only reason why we went with this couch is because it was available and ready to be shipped so soon. We are expecting a good amount of $$ off our order since we spent $4,000 and this is a huge inconvenience to us. We were communicative with them and told them why we needed a couch so soon. We just purchased a home and are having family from out of town this weekend. Now we will have no where to sit. Hopefully they can make this right or we will be cancelling our order and shopping elsewhere. You’d think 3rd times a charm but I guess not. The only positive part of this is Reggie, our sales guy was super awesome.

We purchased a mattress, couch and love seat double recliner. We were helped by Justus and he was wonderful. No pressure, and he was very knowledgeable. We would highly recommend this store and associate

The salesman was patient and helpful.

Excellent staff providing professional and friendly service.

Enjoyed the young man that helped us

Eric was very helpful and patient with me as I chose my new furniture. I was pleased with the pricing in comparison to other stores.

Staff is very helpful nice

While sectional shopping with my daughter for her first apartment, Bo greeted us at the door. He didn’t hover but gave us time to look around. He was easy to find when we were ready to talk. He was knowledgeable about the products and the prices. He shared his card with his cell number and invited us to call him when we’d made a decision. Once we had made our decision, he put the sofa in a cart for us on the last day of the sale. We were able to make our purchase online and schedule delivery. If the delivery and quality are as impressive as Bo’s good service we will be happy and loyal customers.

I met Christy and Eric, they were both so nice and helpful that it made me want to come back to the store. I certainly will be coming back for my other furniture needs in the future. So if you go don’t forget to ask for either Christy or Eric.

Very nice collection and excellent service

Paid an additional $200+ for “premium delivery and assembly” on furniture to now have had 2 technicians come out and tell me my furniture is broken. It was delivered broken and now I am just “waiting for parts”, it’s been 2 months. Don’t pay more for delivery because it’ll still be broken when you get it.

I cant say enough about Reggie and how great he was handling our transaction. While it was a small transaction, you would have thought I bought the entire store based on the customer service he gave us! Reggie we need so many more like you in the retail business! Thank you!

Bo was absolutely AWESOME, he listened to what my needs were gave me several options. He NEVER tried to upsale/oversale me on what I didn't come in for. Ashley Furniture not only has well built good quality furniture (The living room furniture I purchased 7yrs ago still looks/sits new) But some wonderful and amazing sales people and BO is right there at the top of my list. A satisfied return customer

Christy made the purchasing process quick and easy! She was very knowledgeable about the products in the store, and she was able to help give us peace in making such a big purchase! We are excited to get the couch we chose!

We purchase a love seat and sofa in 2022, Since the original purchase we have experienced a sofa and a love set that failed prematurely and three units that showed up at our house damaged and separated. We have been trying to resolve this issue since February of this year. all we get from the customer service department at the store is they want to replace them with another of the same. We are not trying to be unreasonable, after receiving five failed units we requested a reselection or a complete refund. We are willing to pay the difference if the reselection cost more. We keep getting fresh promises that our request is under review. We were told to wait 72 hrs. last week and called back today and got another fresh promised for 72 more hrs. Why would anybody want to do business with Ashley furniture? Not one person has called us back.

Prompt and friendly service. Very helpful and found just what I needed

I had a great time selecting a new bed and mattress with the help of Eric Simmons. He was extremely helpful and super friendly. I’m looking forward to my new furniture!

Mr. Eric Simmons was great! Very nice and professional!! I had so many questions, so not the easiest customer but he kept the hospitality coming and we made huge savings negotiating the deal! Highly recommend this location & sales rep! Thank you Eric! You

Extremely happy with my furniture purchase from Ashley! Bo from the Athens store was phenomenal and I would definitely recommend him if you are looking to purchase furniture.

Riley is an absolute ROCKSTAR!! She was able to answer all our questions. I never thought I'd enjoy buying furniture! Thanks, Riley!

Nice folks who are not pushy. Very helpful and had what we need.

Ashley Furniture Store in Athens was so welcoming. Our shopping experience with Riley and Erwin was perfect. No pressure just very friendly and knowledgeable.

They changed the delivery date for my sectional and dining set more than once. When they finally arrived a month later, only a third of the sectional was delivered and no dining set. When I checked with the store, I was told that the rest of the sectional would arrive 4 to 6 weeks later and the dining set even later. I told the sales person to cancel everything as that was ridiculous! I asked that the items be removed ASAP. That was 2 weeks ago! I have called twice since to remove the items from my home and they have not come. Instead they charged my credit card $2000! They are the worst furniture store ever!! Ashley Store get your act together and remove your items from my home and refund my money immediately!!

Reggie was very helpful and great to work with.

Justise was great to work with! He was very helpful in every area. Super patient super helpful! Great personality gave us all the information we needed!

Great service and helpful breakdown of prices and options available. gave an extra discount, and was an overall pleasant experience!

It was quick and easy, very professional service and reasonable prices.

Christy was super helpful and a joy to work with! We will definitely be using Ashley for our future purchases.

Erwin helped us pick out a bed and mattress for our new home. Our experience was smooth, never felt rushed, and we got to set up delivery for the week we close on our house.

They were very pleasant people to work with and they handled and are still handling things for me. I will continue to shop with Ashley.

Terrible furniture.

We purchased a love seat Item #3990596 and a sofa item #3990587 on 02/19/22 with the extended Premium Protection Plan from Ashley Home Store in Athens, GA. They delivered the items, but the love seat was damaged upon arrival. They replaced it with another. We noticed after the first months of use; the cushions and seat suspension began to collapse and we could feel the side boards in the seat suspension. 02/10. Prior to the one-year warrantee expiring we contacted Ashley Customer Care and received a Claim Case #783-2651. 02/13. We received an email requesting photos and serial number of these items. 02/14. We replied with photos. 02/24. They sent a tech out to investigate our complaints. The two techs, Nick and Ben, confirmed our issue and said that they would have to be replaced. 03/01. We had no response and due to the lack of quality manufacturing of these items we requested by email for a reselection. 03/13. There was no reply and another request for reselection was sent. Received reply from Tammy at Ashley via email. 03/14. We sent an email and tried to reach Tammy by phone with no response. 03/15. We received an email stating reselection could only be done in the first three days after purchase. Obviously, our issue didn’t occur in the three days. Ashley suggested we contact the extended warranty provider. We contacted the company, and they responded back on the same day stating that this was not covered by their plan. 03/21. We contacted Ashley and then they sent a second tech, Shenna, to inspect the items and she concurred the same results. She took pictures and she submitted her report. 04/01. We received a reply from Ashley that they were working on a resolution. 04/05. We sent an email after the second tech confirming the issue and reinstated a request for a reselection. They stated a reselection was not an option according to their policy, we requested them to pick up the units and give a full refund. 04/12. We received an email from Ashley stating they were bringing out another set just like what we had and it was delivered 04/21. The love seat was damaged upon arrival, and they took it back. They exchanged only the sofa. 04/24. We had made it clear we did not want another set just like what we had. We have not received a call or email about resolving our current situation. Again, a request was made to pick up the furniture and refund our money. There has been no response. 05/03. We spoke to Ledford with the Customer Escalation Department, and he said I would be receiving a call from Whitney the Manager. We have not received that call. After all that had been done, we received a request for photos after two teams had already come out and inspected the products. Another request for a full refund was made via email on 05/03/23. 05/08. Stopped at the store where we purchased the furniture and spoke with Erwin, the manager. He stated that he would send an email and try to get a clarification on resolution and call me back. No response from him. I called and left a message and he did not call me back. 05/15. Erwin stated that he had received no response from the corporate, and suggested I call corporate Customer Care and I quote “Raise Holy Hell” with them to get my refund. He stated that he has no authority or input on these matters after the sale. This is an indicator of their lack of customer service. 05/05. Received an email from Ashley Customer Care and they offered $180 credit off original purchase price and in exchange they would process an even exchange for the love seat. 05/18. We responded back to their offer. After another request was made for them to pick up their sofa and love seat and refund our money. 05/24. After several attempts to reach them by phone and email there is still no response. This summary was emailed also and asked to forward to Customer Care. 05/28. We received the same computer-generated message for an even exchange or $180 for each piece or an exchange of another just like we already have with poor quality. Week of Memorial Day: same song and dance, no help!!

Look for Christy Glover when you visit Ashley. She helped me complete the look for 2 bedrooms, my living room, and dining room so I can adult in style!

Very nice associate. Attentive without being pushy. Reasonable prices

We purchased a love seat Item #3990596 and a sofa item #3990587 on 02/19/22 with the extended Premium Protection Plan from Ashley Home Store in Athens, GA. They delivered the items, but the love seat was damaged upon arrival. They replaced it with another. We noticed after the first months of use; the cushions and seat suspension began to collapse and we could feel the side boards in the seat suspension. 02/10. Prior to the one-year warrantee expiring we contacted Ashley Customer Care and received a Claim Case #783-2651. 02/13. We received an email requesting photos and serial number of these items. 02/14. We replied with photos. 02/24. They sent a tech out to investigate our complaints. The two techs, Nick and Ben, confirmed our issue and said that they would have to be replaced. 03/01. We had no response and due to the lack of quality manufacturing of these items we requested by email for a reselection. 03/13. There was no reply and another request for reselection was sent. Received reply from Tammy at Ashley via email. 03/14. We sent an email and tried to reach Tammy by phone with no response. 03/15. We received an email stating reselection could only be done in the first three days after purchase. Obviously, our issue didn’t occur in the three days. Ashley suggested we contact the extended warranty provider. We contacted the company, and they responded back on the same day stating that this was not covered by their plan. 03/21. We contacted Ashley and then they sent a second tech, Shenna, to inspect the items and she concurred the same results. She took pictures and she submitted her report. 04/01. We received a reply from Ashley that they were working on a resolution. 04/05. We sent an email after the second tech confirming the issue and reinstated a request for a reselection. They stated a reselection was not an option according to their policy, we requested them to pick up the units and give a full refund. 04/12. We received an email from Ashley stating they were bringing out another set just like what we had and it was delivered 04/21. The love seat was damaged upon arrival, and they took it back. They exchanged only the sofa. 04/24. We had made it clear we did not want another set just like what we had. We have not received a call or email about resolving our current situation. Again, a request was made to pick up the furniture and refund our money. There has been no response. 05/03. We spoke to Ledford with the Customer Escalation Department, and he said I would be receiving a call from Whitney the Manager. We have not received that call. After all that had been done, we received a request for photos after two teams had already come out and inspected the products. Another request for a full refund was made via email on 05/03/23. 05/08. Stopped at the store where we purchased the furniture and spoke with Erwin, the manager. He stated that he would send an email and try to get a clarification on resolution and call me back. No response from him. I called and left a message and he did not call me back. 05/15. Erwin stated that he had received no response from the corporate, and suggested I call corporate Customer Care and I quote “Raise Holy Hell” with them to get my refund. He stated that he has no authority or input on these matters after the sale. This is an indicator of their lack of customer service. 05/05. Received an email from Ashley Customer Care and they offered $180 credit off original purchase price and in exchange they would process an even exchange for the love seat. 05/18. We responded back to their offer. After another request was made for them to pick up their sofa and love seat and refund our money. 05/24. After several attempts to reach them by phone and email there is still no response. This summary was emailed also and asked to forward to Customer Care. 05/28. We received the same computer-generated message for an even exchange or $180 for each piece or an exchange of another just like we already have with poor quality.

Great experience. Bo Beard was great, very knowledgeable and helpful

Go see Bo!! He made the furniture buying experience a lot less painful! Amazing customer service! Great deals. Can’t say enough great things about him!

I went to four furniture stores in Athens and it was only here that I was greeted quickly and was able to find what I wanted within my price range. The associate who helped me, Bo Beard, was very welcoming and kind. He showed me a wide variety of price ranges and gave me options. The purchasing process was extremely fast and the price was almost half that of all the other places I visited.

READ your contract thoroughly and in detail. Was told by the salesman that our warranty purchased covers any pet damage. Contract says different and now the over $6000 in furniture we purchased is not covered by pet damage. Lied just to get a sale. Shame. ----- ETA: The store reached out. While I appreciate the reach out, the store manager provided no value to my situation. He was pleasant though the corporate did not give him the power to make the situation right. Will absolutely not be buying again from this company. Recommend you do not as well.

We went in to buy dining room and living room. Paula figured out our style and showed us exactly what we wanted. Paula has great knowledge of the inventory. She made our task so enjoyable we will only work with her for our future needs. Thanks Paula!!

We had a fantastic experience with Paula at the Athens Ashley location. We purchased a new king bed frame along with an adjustable base and mattress. She was very knowledgeable and helpful, as we had many questions. She was patient and never pushy or high pressure. We were grateful for such an amazing experience with Paula.

Amazing!!!!

We had such a great experience!!

Bo Beard was so very helpful and patient! His personable and relaxed presence made my stress level instantly lower. So thankful he was the person to help us!

Jason Carper is the BEST! So patient (and my husband is super picky) and he's so informative! Very friendly! Ask for Jason!

Found everything we needed for our home. Reggie and Christy are great highly recommend them to help you. The only disappointment was the delivery was a month out 😩

Our sales rep was wonderful and very helpful! She price matched with Amazon and set up delivery. Highly recommend!

Fantastic customer service, low pressure.

Eric Simmons was amazing! We had a great experience getting a new bed and mattress. We were encouraged to try things out and take our time. There was no pressure to buy anything, but we found what we needed and purchased that day! Highly recommend this Ashley location and Eric!

Horrible communication! Delayed deadlines. 2 different occasions in 2 months we never received product that was fully purchased.

Very good customer service highly recommend him to whoever walks through the door. Mr. Earlwin

Felt like the old bait and switch. Seen advertised price for reclining love seat for $349, on their website. Got to store. “Oh that’s discontinued “. How about this one, oh it’s discontinued. How about this one, same story. Well what about the couch then. You guessed it, discontinued. None of them available to even order.

Friendly and professional. Great price for my needs.

Great experience. Very helpful and knowledgeable staff.

Mackenzie was the best! She was so nice, patient and helpful through the process of finding a couch. She went through all the options for allllll the couches we looked at before deciding on the right one. We had a great experience shopping!

Shelly was amazing! Helped me find the perfect couch for my new apartment! Was super helpful, friendly, and helped us with anything we needed!

We recently moved to Athens and were shopping around for a new sofa. Our realtor told us to check out Ashley Furniture. We had a great experience picking out exactly what we wanted. Our salesperson Paula was ABSOLUTELY FANTASTIC!! We asked her hundreds of questions and she sat with us for over an hour patiently answering. We needed to measure before committing. She did not once pressure us to make a decision. The following day we met with her and expressed our concerns over the online reviews we had read. Again she spent time addressing our concerns.(: Paula deserves 10 stars!!

I set out on a mission to buy a couch, and that is what I did. Jason greeted me immediately and was very patient with all my questions and requests to see different styles & pricing options. He’s very personable and helpful- definitely the guy to talk to if you visit.

Quick and easy.. and no pressure

Maylisha was so sweet and very helpful.

Excellent service and customer care

We just bought a Five Drawer Chest and One Drawer Night Stand from Paula Lagos at the Athens store. She was wonderful, so helpful and thoughtful and really knew the merchandise. She made dealing with Ashley a pleasant experience. Thank You, Paula!

Awesome experience with Ashley in Athens, GA! Myreisha was awesome. Very patient and helpful in selecting my new living room suit!

Shelly helped me today find the perfect end table and coffee table for my space. I brought my dog since they are a pet friendly store, and Shelly made her feel right at home. The service was great, quick, and helpful. I highly recommend coming to Ashley for your furniture needs.

Paula was great and helped us pick the couch that best fit our needs and wants all while staying in budget!

Paula was great ! She was very sweet and helpful.

Bo was great he was very nice and had good customer service skills I would definitely recommend ☺️

Bo was excellent in helping us figure out multiple pieces

Bo is the salesperson at Athens location. Friendly & informative.

I just purchased a couch and ottoman here and had the pleasure of having Paula as my sales associate. She was so helpful and kind and went out of her way to make the process as easy as possible for me. Great customer service, very kind employees, and a great experience overall.

Paula was very helpful and professional. Answered all of our questions without being too pushy. She is great! Very happy with the delivery service and also happy with new couches! A very good experience. Highly recommend!

I will never order anything from this company again. I ordered a couch 8 weeks ago and it has already been delayed 4 times. It has been 18 days since the original delivery date and it is being pushed back again. This time the delivery driver came to my apartment to deliver the couch and did not even knock on the door to come in. We received a call from a spam number saying that the couch would be delivered in 10 minutes and the driver had already packed up and left. Now they are telling me that the couch will not be able to delivered for another week. Customer service is clueless and has done nothing to help except push back delivery dates. I do not recommend buying from this company. If I could cancel the order and get my money back, I would.

Christy was such a big help in finding the right recliner for my grandmother! We plan on coming back in the future for more purchases!

We had a great experience with Paula since our original sales person was off today.She was very professional and accommodated all our needs.

Everyone at the Athens store was very helpful. Jason was especially knowledgeable and patient throughout my entire experience there. It was so great that I went back for my next furniture purchase and asked for him.

Paula was excellent. She was knowledgeable about the items, and made great suggestions about daughter and fabric. She skeet m also explained the warranty and shipping perfectly. Thank you!

Paula is absolutely amazing! She made the whole process so easy and I know I'm going to love my new couch!

We came to Ashley’s to get a mattress. Found the perfect one. Make sure to ask for Christy Glover! She is full of knowledge and can answer any questions.

Shelly was knowledgeable and able to quickly show us our options available in the showroom. We got our chair ordered and will receive it in less than a week!

Paula made our trip to Ashley the easiest, most enjoyable furniture buying experience I've ever had. Beyond her friendly and helpful disposition, she was knowledgeable and happy to answer all of our questions. She kindly offered to show us other pieces that, given our particular situation, we genuinely would have found useful without ever applying any of the typical sales pressure that is felt at other showrooms. She helped us find the perfect recliner and made our trip to Ashley very pleasant. We will definitely be returning in the future as a result of the high quality of service we found with Paula today. Thank you so much!

JUSTUS ORTIZ, EXCEPTIONAL CUSTIMER SERVICE. Great experience, was very knowledgeable. New the product and the store layout. We weren't sure what we wanted but with his guidance left very happy with our choice.

I just received the best customer service from Justus. He was friendly and very professional. I will definitely be shopping at your store again. Thank you so much….. R. Johnson

Oh where to begin! I bought a bedroom set from Beau B. When it was delivered there were a few messed up places on my furniture … but no fault of my awesome salesman. Beau did everything in his power to make sure I was on the schedule to have my furniture fixed and replaced if I was not satisfied. He cared so much, I am a returning customer for two more items. Thanks Beau for taking your time to care !

Great service from Shelly!

Bo is the best here is Athens, Ga. Always helpful and will fix any issues if anything arises. Anytime we come I call to make sure he is there! So quick and easy definitely!

Justus Ortiz is the best! I walked in, told him what I needed and he took me right to it. Easy! Beautiful and comfy sectional sofa! Yay! Thanks Justus!

Irvin and his crew took good care…

I purchased a sofa from Ashley this fall, and had a wonderful experience. I called the Oconee store, and spoke to Paula Young who was so professional and was able to answer all my questions and concerns. I placed my order over the phone, and my customer service from the order to the delivery was perfect. I will definitely shop with Ashley again, and will request Paula as my sales professional.

I have been so happy with my experience at Ashley!! I had to buy new living room furniture about a year ago and my salesperson Paula Young was amazing! She knew so much about their inventory and gave me tons of different options! I was able to find exactly what I was looking for!! I recently decided to buy another chair for my living room I asked for Paula and again she helped me find the perfect one!! I would definitely recommend this store and Paula to all my friends!!

Christy Glover was very knowledgeable and professional. She was very patient with me while I made my decisions on furniture options. I recommend her to anyone looking for furniture with great customer service attatched!!

Christy Glover was an excellent sales person! Highly recommend her.

Christy was a huge help and made sure we chose the perfect bedroom package for our son!

Christy G was an amazing help. She made my shopping experience very pleasant. As a first time buyer she made the process fun and exciting. She was AMAZING!

I love Ashley’s furniture! If you’re looking for elegance, durability, quality all in one! Outstanding customer service!

Horrible experience purchasing bed set for my daughter. Missing parts. Ordered more parts. Still missing parts. Had to purchase hardware from hone depot. Still missing brackets.... ugh. Never purchase from them again.

Shelly was very helpful and we were able to find a great couch

Delivery cancelled with no notification or explanation 8 times!!!! Finally cancelled the original order and ordered again to get delivery. Should have known better but purchased another piece of furniture and guess what?!? No show on day of delivery again with no notice or explanation. There is a “hold” on the Order that has already been paid for and that no one can explain. Worst customer service ever!!! Stay away. You can by the same brands of furniture at other stores and actually get what you paid for delivered in a timely manner.

Bought both a bed and a sectional - less than two years later, both are broken. Normal wear and tear and the actual legs have come off of both.

Excellent staff...from managers to sales people. No pressure and most helpful. **Updated for spring 2023** Horrible corporate return/refund policy.

Bo was extremely helpful in showing us a variety of options. He was candid about the pros and cons. He was enthusiastic and personable without being pushy. I highly recommend this particular Ashley location and it’s sales team.

Thank you Shelly'! Merry Christmas

Delivery was set and confirmed and they were a no show !!! No call to let me know and no explanation. Now they want me to miss another 1/2 day to wait for delivery. Terrible customer service.

Sales associate Myreisha was very sweet and professional. She wasn’t overbearing. She let us look around and just checked in every now and then to see if we had any questions. We picked out a nice sectional for our living room. She made the whole process easy! Now to hope that our furniture is delivered on time. After reading reviews I’m a a little leery. The store has a nice selection of furniture.

Matt did an excellent job of helping me find the perfect chair for my needs.

Nice quality furniture. Patient helpful staff.

Went into buy two recliners. Lady greeted me and was never seen again. Finally another lady took care of me and ordered my chairs. The store has no stock. Everything has to be ordered and delivered

Friendly low Pressure staff.

Busy store on Black Friday but we found what we were looking for.

This was, hands down, our best furniture-buying experience ever. Our sales associate Bo was awesome. Can’t wait for the couch to come next week!

Got my sofa and love seat there. I really love both.

Shelly was great. She did a great job

Myreisha Gaines was very helpful with my furniture selection and explained each available warranty. Very positive young lady! Thanks to Clint for overseeing the process!

We had a great experience at Ashley Furniture purchasing a mattress. Our sales person, Shelly, was very helpful. She presented multiple options to choose from, made sure we understood the warranties, and had very good suggestions as to how we could maximize our purchasing power.

Shelly was great with helping us with our sleeper sofa purchase! 5 stars all day

Went in the store one day just to browse before closing on our new home. Matt was very helpful & i was able to order over the phone thru him. It was a very easy process and I can’t for my new furniture to be delivered!

TERRIBLE. No follow up and have called over and over. Ordered in August and was promised that all pieces were IN STOCK and available. It’s almost NOVEMBER. Still don’t have my order.

One star is still too high for them. Delivery is horrible! They got their payment and they don’t care! We are being pushed back for delivery for 3 weeks now. I will never ever buy furniture from Ashley and will never recommend it!.

Great service!

(Translated by Google) They understand very well, all very good (Original) Entienden muy bien,todo muy bueno

Ms. Paula Lagos was so kind, patient, and professional. She was very knowledgeable about the products we wanted and assisted us in getting them!! We thank her very much!!!

Very bad customer service they did not come out to assemble the bed that was delivered. The mattress that was delivered has a hole and this was also not resolved. It's been 2 weeks we have been going back and forth with them. When I called their manager all he tells me is that they don't have a number for their warehouse to call. What kind of company is that?! All they want is their sale and once you have the item they don't take care of you. Don't buy from them.

I will never order from Ashley furniture again. Ever!!!! Our sales rep Matt was the ONLY good experience we have had with this company. We ordered furniture in July and we’re told that the furniture was in stock and would be delivered the following weekend. They call us three days before delivery and now all of a sudden the furniture we ordered is no longer in stock. When I called to verify the new delivery date, I was told that it would be delivered in pieces on four different days instead of all together. WHAT??!! NO!! That’s just ridiculous. Who does that??!! Then, once we FINALLY received our furniture, the delivery guys cut the back of the couch in two places with a box cutter in their haste to get the furniture unwrapped and put together. When I called customer service report this, they sent a technician out to view the damage and said they would order the fabric and repair the damaged area. Ummm, I don’t think so!!! But wait, there’s more. When they delivered the sofa, I was supposed to have an end table as well, but that was not delivered. A few weeks go by and no word as to when they would deliver the end table. So, I call customer service AGAIN and apparently it was just sitting in the warehouse with no sign that it was ever going to be delivered. But wait there’s even more!! We also had a tv stand ordered, which we were told WAS on back order and would not be in stock for a month or two. Okay that’s fine. No big deal. Well, I get a call to schedule the delivery of the tv stand because it was now in stock at the warehouse. THREE days before delivery, I get a phone call. The tv stand is no longer in stock and will be delayed ANOTHER week. UNACCEPTABLE!!! I will NEVER EVER shop with Ashley Furniture again. Worst experience ever!!!

Terrible customer service! Couch came broken. Can’t get anyone to help us! Do not order from this store!!!!!!

It was Labor Day & only 1 person acknowledged me & I just wandered around. I did find something that I had an interest in & went to the front of the store to ask the person to find someone who could help me. He was involved with his cell phone & I asked for help. He did get someone very quickly & I got the info I needed & will call back to order merchandise & schedule the delivery.

Shelly was the best!

Shelly at the Athens Ashley store was awesome! She’s attentive to what you are looking for and gives you a variety of options to look at! If you’re looking for great customer service, go visit Shelly in Athens!!

This was a great visit! The customer service was excellent because I was able to browse without someone trying to make a sell. Ask for Justus to assist you. He was very knowledgeable and he tuned into my style to make great suggestions. It was like browsing with a friend.

This store has terrible customer service…. If you buy something here you will never get it, my entire family and all my coworkers have had the same issue, I’m going to review your store every day for 60 days unless someone reaches out to me via phone to correct my issue asap my order number is 400656380, 400656390

Mr. Justus Ortiz was very kind and professional! He went out if his way to make sure that we got all of the information that we needed ans he answered all of our questions. We loved working with him! If you do buy from Ashley, make sure to ask for Justus! We wish Mr. Ortiz and his family all the best!

Absolutely one of the most HORRIBLE experiences I've had. First, I visit the Athens, Georgia store and all was well during the selection process and the actual purchase. From there it's been a complete train wreck. I received confirmation emails leading up to the day before delivery that all but one item was going to be delivered on 8/11. I received a text message early morning on 8/10 stating my order was on track and all expected items would be delivered. Within 10 minutes I receive a voicemail message stating 2 of the confirmed items to arrive on 8/11 would not be delivered. I responded immediately and was informed 2 items are not in the warehouse. Despite my sales rep having confirmed they were in the warehouse at the point of sale, and 10 minutes earlier receiving confirmation my entire order less the 1 item was on track for delivery the next day. Obviously, I'm not happy but what do you do. I then learn the 1 item I knew as not going to be delivered on 8/11 but rather scheduled for delivery on 8/23 is now on back order until 10/23. I elected to just cancel the order for that item and requested a refund. I was told by the corporate office representative that she could process the cancelation but could not issue me a refund but rather I would need to call the local store for a refund. Urgh! I paid for everything in cash and now feeling like that was not a smart move at this point. Fast forward to the morning of 8/11, I receive a call from the delivery guy who was very nice confirming he was 30 minutes away. I am thinking, GREAT!... However, he comes to the door and starts by saying "Please don't get mad at the delivery guy". I'm thinking, what now. He then proceeds to tell me yet another piece of furniture just confirmed the day before as arriving on 8/11 was not in the warehouse. I am furious.... So, I proceed to call the local Athens store after he drops off the furniture only to find the local Athens number is forwarded to corporate. So, here I go again, the representative proceeds to inform me the piece of furniture in question was delivered and after much back forth he finally acknowledges it wasn't. He also told me I have to go to the store to physically request a refund rather than call as the local number is usually forwarded to corporate office. I ask to speak to a manager, he places me on a long hold and comes back only to report no one in the escalation department is answering the phone. I am supposed to receive a call back this afternoon. Needless to say I won't hold my breath. I am realize now that I will need travel an hour back to the Athens, GA store to hopefully reach resolution. I have led large customer service teams for 20 years and have spent my entire career in customer service. I can tell you that Ashley Furniture is one of the worst experiences I've witnessed in the area of customer service. I would never make a purchase from them EVER again, and I would NEVER recommend, in fact I would WARD AGAINST others purchasing from Ashley Furniture. What a nightmare and I haven't woke from it yet!

Still waiting on a delivery that was supposed to come in June, ordered in May. Every time I call they give me a new date. Now it'll be September 1st, it's 8/9. Worst customer service.

We had a wonderful experience with Paula at Ashley Furniture on Epps Bridge! She took her time and was very thorough, and truly cared about our experience! She gave our toddler love and attention, and she was so personable with our family. Thank you to Paula, Clinton, and others at Ashley! Eager to receive our furniture and furnish our new home!

Bo was extremely helpful. I had him walking all over the store. He looked things up for me on line and helped me with my purchase of a dining set and a coffee table. I appreciate that he wasn't pushy (like furniture sales staff that I encountered at other stores). I will be back, and I will request Bo again.

Bad customer experience. I walked through the whole store without being greeted. I even said hello to three employees/associates. I was interested in multiple pieces of furniture and bedroom sets but did not feel like my purchase was wanted. Clean store and good selections

Our sales rep Bo was phenomenal. 10/10 good dude. We were told furniture was in stock and would be delivered 5 days from purchase. They didn't call on day 4 to schedule delivery so we called and waited on hold for an hour just to find ours delivery pushed. No big deal except no one told us. Furniture finally delivers and is missing hardware to complete assembly and scratched. Call store to get them to fix and 3 weeks later to repose so I call again. Get Clint on the phone. He is the least empathetic human I've ever met. Who knows if he fixed the problem. Tells me oh it will be 3-4 weeks before problem can be fixed but gets me on "schedule". This store is a laughing stock. And an absolute embarrassment. Will never do business again.

Purchased $8,000 worth of living room furniture in January 2022 and still haven’t received the full set! Still waiting on 2 piers and bridge. No one has reached out to help with this! What a shame! They have used our money as interest for 6 months and continuing!

I highly dislike leaving poor reviews, however this experience with Ashley Furniture has been the worst we've experienced while buying furniture for our home. We spent thousands of dollars here and are still missing furniture. We had the sales rep make sure everything we selected was in stock, which he allegedly did. Well, we are still waiting on our dining room table and 2 chairs and customer service has been giving us the run around leaving us on hold on the phone and going around in circles via email. They got their payment, they don't care. I will never buy furniture from this place again. Do not recommend.

Reggie was awesome! Very professional, knowledgeable, and kind. He made our buying experience wonderful! We will definitely be back.

Erwin and His staff are amazing. They took really good care of us!

Reggie was great to work with. He was knowledgeable and personable.

Justus at the Athens store was very helpful and patient, as I came back a second day and asked many questions. He never made me feel pushed into a higher priced product. Really seemed focused on what I wanted and in the price rage I wanted. Very pleased with his customer service! Susan B

Furniture selection is good. Delivery is horrible. We have been pushed back for delivery three times now. We have been getting a piece at a time. We paid all monies upfront. They got our money and all we get is phone calls explaining the next delivery Date. Nine months and waiting. Yuck. Go to Adcock Furniture instead.

Fantastic experience with the workers at the Epps Bridge location.

I have spent thousands of dollars with Ashley in the past, but not anymore. This last purchase will be my last. I bought a recliner, tv stand, and some other items. They emailed me a time frame of when they would be there to deliver. Great. The delivery date comes, the driver shows up two and a half hours before the window (I was out of town as I had planned to be home during the time frame they had given me), and instead of waiting 5 minutes for me to find someone to go to my house he dumps everything on my front porch/yard. Not only did I have to put everything in the house and assemble it myself, my recliner is broken. The frame on the bottom is bent. I have called, emailed, even visited the store. I feel like taking it to Athens and dumping it in front of the store just like they did to me. I refuse to have an $800 chair collecting dust in my living room because nobody wants to help me. They all give me the run around. I would not recommend Ashley (the store in Athens) to my worst enemy. Customer service has seriously gone down hill. It’s sad. But there are plenty of other places to get furniture and I will gladly be using them instead. One star is still too high for a review of this store in my opinion.

The entire experience was stress free and pleasant.

Justus Ortiz was amazingly helpful! He was extremely knowledgeable and helped with various options in the store. I would highly recommend him and will definitely be going back.

Bought a whole bedroom set, Bought Livingroom set Sectional and opted for the extended warranty. Now when our sectional is basically on the floor, Ashley sent a tech to come out and repair or deem it not repairable. Which it was the latter, not repairable and all we get is the run around from Ashley and their warranty! Horrible customer service!

I had furniture on order since February 2022, I accept the fact it would be six months before I received my items, on the day of my delivery I received a call telling me not all pieces had arrived so my delivery date is being moved from June 8th to August 10th. I ask to bring what had arrived and I would wait on the rest, this was not allowed. Customer service department recommended I go to the store and discuss a possible discount. I went to the store on June 14th and they wanted me to discuss my issue with customer service. THEN I’m told the pieces that had already been received had been given to another customer since my full order was not in. I was told my order of two end tables, one side table, one coffee table and a TV stand all have different dates to arrive in the warehouse so the earliest possible delivery date would be the middle of September 2022. This is the second time I have had issues with Ashley Furniture. The first issue was similar, I order a recliner and before it was delivered the WAREHOUSE gave it to another customer even though I was scheduled for delivery of the item, couldn’t wait on another chair to come in because them item had been discontinued with Ashley. Took several weeks and many calls to get a refund. I WOULD NEVER RECOMMEND ASHLEY FURNITURE TO ANYONE!

Reggie was great! We were able to try as many mattresses to actually pick one.

Justus helped us find the perfect sectional couch for our new place! We came in the store with no idea what we were looking for, and Justus was so helpful and knowledgeable and provided a super personalized experience from start to finish. He went above in beyond for us! We will definitely be back as we continue furnishing our home.

Really upset with our November purchase of a sectional. The saleswoman told us that the company would come out and clean the couch as many times as we wanted. She said they came out once a month to clean her own couch. That is the ONLY reason we paid the EXTRA 250+ dollars that we absolutely would not have spent considering that we have a new baby and that money would be better spent on diapers. When I called the company to come out, they informed me that they would only come out for specific stains and they only spot clean those stains... if the claim is even approved. We were absolutely misled and are very upset. Don't buy from this company! They lie to their customers and trick them into spending more money than is necessary.

Christy was amazing!! I would highly recommend her to anyone in the market for furniture!

Justus Ortiz worked with me to select furniture for my new apartment, and he was simply amazing!! He was extremely knowledgeable, attentive, and catering that allowed me to get the best furniture for the best price! He assisted me so rightfully that I didn’t have prioritize merely price, style, or comfort. Would highly recommend working with this charismatic, personal, skillful employee!

Shelly has helped us with our sectional and our bedroom set a few weeks later. She knows a lot about mattresses and is fun and personable. She also didn't seem pushy at all. Whenever we are ready to spend more money, we will come back and ask for Shelly. 😂

Amazing! Definitely recommend Shelly! She's awesome and very helpful!

Didn't find what I was looking for

Justus Ortiz was the most helpful sales rep I have ever worked with! Made our experience with Ashley furniture wonderful!

Great friendly customer service. Quality furniture at reasonable price.

Quick and easy experience shopping at Ashley for new living room furniture! Our salesperson, Christy Glover, was so patient with us and all our back and forth indecisiveness!

Very nice showroom

Reggie greeted us as we entered the store. We wanted to look around. When we had questions about a product, Reggie was available. He checked on delivery times for what we were interested in. We had questions about mattresses, and Reggie was able to accommodate us. He helped us with every part of our purchase. Friendly and knowledgeable. We Will Be Back!!

PART ONE: A ZERO is more than they deserve! We went to the showroom on 12/31/21 and found exactly what we were looking for. It was listed as backordered so we asked how long and were told about "1 maybe 2 months". That salesman LIED directly to my face. Typical! After many phones calls, none from them updating me, we finally received our new couch last Saturday, 3.5 MONTHS later, and then there was no power cord for one of the recliners. SERIOUSLY?!? The delivery guys knew it was a problem and tried to get thru to their office, but no one ever answered the phone. They recommended that we go to the store ourselves, which we did. The staff there was helpful and opened a case indicating that on Monday (yesterday) someone would contact me. Crickets yesterday and today.

Stopped by today and bought two pillows the 3.0 and the 2.0 and the sales manager Justus Ortiz was the best, he was very knowledgeable and helpful when choosing the correct pillows for me and my wife thanks.

I highly recommend this location simply because our Sales rep was amazing! If you are looking for furniture ASK FOR BO! Bo is so knowledgeable, professional, personable and helpful. He kept us up to date on everything with our furniture order and even took the time to personally check in on the day it was delivered! We will definitely be shopping here again based on our experience.

Always enjoy going to Ashley furniture customer service is awesome.

I found the service slow and the manager rude. New salesperson did a great job!

The employees at the actual physical address in Athens were great, very helpful and nice. But Ashley's furniture as a company is by far the worst company I have ever worked with. My $2,000 couches were delivered damaged, the two guys that delivered them had just been hired and were terrible they broke my front door and outlet on my porch shoving the couches into my front door. By doing this it ripped the couches the love seat and the large couch. this was almost 7months ago AND I STILL HAVE NOT GOTTEN MY COUCHES REPLACED OR REPAIRED!! TWO TECHS HAVE BEEN OUT AND NONE OF THE CORRECT PIECES WERE ORDED. When you call Customer support you stay on hold for over a hour and they tell you that they'll send someone else out and that gets canceled or rescheduled several times. I wish so badly they would just give me my money back!

Ashley was very helpful and made the purchase easy and fun. I enjoyed working with her and have recommended her to a few friends. Thanks for all your help it has been a pleasant day. Lena Latham

We purchased two sofas and two power rocker recliners when they arrived one of the sofas with missing one of the main cushions I understand it that things like this can happen but in all of the confusion that the missing cushion I failed to notice that two of the legs were bent on one of the power recliners until the next day I asked them to replace it with another one and they that they would send somebody out to fix it I told them that I didn’t want a damage chair I wanted a new one like I purchased and they said someone would contact me within 72 hours but no one ever did so I called back to the store to see if there were something they could do and the manager basically told me that his note said that I was supposed to send pictures and they were going to send someone out to fix it now a week has passed by now so I said OK I sent pictures and I still hadn’t heard from no one. So basically once they get your money you’re not important to them no more. Whatever you do don’t sign until you have it inspected it 100% because once you sign it it’s yours there’s basically no return policy even if it’s damage

I would go here ONLY if you're buying a new house worth of stuff. Their bundling discounts made them competitive with the little guys, but if I was just buying a sofa, I'd think twice..

Salesperson added on some bogus furniture insurance to the the tune of close to $500.Over charged on all items with out notice.Cancelled the order and then the next day they called and asked when a good day is for delivery.most totally unprofessional I have ever dealt with.We will keep our 15 year relationship with Badcock furniture intact.

Nice stuff!

I had a wonderful experience at the Athens store Beaux was great and the staff really cares. I definitely would recommend the Athens store.

Long post. THE WORST EXPERIENCE! Highly do not recommend anyone to go here! The staff is very rude and unprofessional when it comes to customer service. My experience has NOT at all been fun, exciting, or simple. I have been waiting on furniture since November. I completely understand the back order that’s going on right now. However, I was told that the two full sized mattresses and box springs were never on back order. I received my two full sized bed frames in November like I was told, but for some reason, my mattresses are continuing to be pushed back every single month. The store says that mattresses are in stock and are at the warehouse, the warehouse says that they are not in stock- even though the warehouse has called me to confirm my delivery and then changes it a few days before delivery is scheduled. Every time my delivery date changes, it’s pushed back a whole month! There is a huge problem between the store and the warehouse being on the same page. And the store workers, don’t give a single care. But I will say, Erwin from the store has done his best and been most helpful. But at the end of the day, it’s January and I STILL DO NOT have my two full sized mattresses and box springs that I paid for in NOVEMBER and was told that they were never ever on back order. I will NEVER purchase furniture from any Ashley Store, EVER AGAIN!

I could not UNrecommend them enough. They delivered the wrong foundation for my new mattress. It will not work with my bed...so here I am sleeping on the ground for over a week and cannot get a confirmation on the new delivery of my correct product.

Bo was great he helped us find everything we needed we will definitely be shopping there for any other furniture we need!

Paula was great!! We went and looked one day and ordered everything we looked at over text, phone call and email. It was super convenient.

I gave you one star because you cannot give less. My story starts in October we bought a King size bed they said they would call us to know when delivery is going to be made, thinking it was gonna be one week two weeks. We gave them time we called a month later to ask when it was going to be delivered they said it was backed up until January, we’re now in January and I called and they said it’s going to be backed up until March (maybe ).this is me calling them not them calling me to let me know when they’re going to deliver never buying here again

I bought a Sofa and Love Seat set a couple of days ago. I spent at least $2400.00 on it. So when it was delivered, I asked the movers to place it back on the truck because it was too big for my apartment. Neither the less, I called Asheley Furniture and told them about the situation. They declined to come back to pick it up and now I'm waiting for corporate to call me??? I just want an exchange or my money back please!

My husband and I had looked at a sofa online and went into the store to see if they happened to have a floor model. They didn't but they did have one that was similar in shape and another that was the same material so that we could compare. After telling the sales agent Paula that we didn't want a white sofa.....we found a white sofa that we really liked (lol). Priced it out and was perfect, then told Paula before we finalized the deal I wanted to look around just to "make sure". And sure enough, we found the sofa that we ended up purchasing. It was perfect! Met our needs, our wants, and frankly. our desires for a sofa. Even added a section to it to make it a little longer. I cannot wait to get it! The entire process was painless. It always amuses me that when we go shopping we don't plan on buying anything, and there is NO PRESSURE from the Ashley Homestore personnel, but damn we always end up making a purchase when we go to Ashley. So long story short: great sofa, wonderful sales person, and their products are always high quality.

This is the worse Ashley Furniture Store there is! We want months for our furniture and we got it on black Friday of this year. My 22 week pregnant wife lays down and the bed frame breaks! Could have easily been hurt and the customer service has failed to help us. They keep promsing there coming to get the bed frame and refund us and never do. DO NOT GO TO THIS STORE IN Athens GA

Sorry for the long post and extended rant. So after 3 months of waiting for our furniture to be delivered , our furniture arrived yesterday. My wife and I were so excited. Our children have been sleeping on the floor since we moved into our new house since 1 Sept. T he movers were excellent and very professional. So here’s the glitch. After assembling the dining room table, the movers turned the table over to set it up on its legs. Immediately after turning it upright the leaf fell off with a thud!! See attached photos. Looks like the wood was sparsely glued and screws barely penetrated the wood. I received a call from the dispatcher stating they would get a new table on its way. To top it off the email we received the day after asking us to reschedule had zero dates for December available and no choice for any months going forward. The whole experience from start to finish has been horrible. I never complained until after 2 months we were prompted to give a review of the partial order we received. Needless to say after reading the review we received a follow up from management stating they would resolve the problem. We were given some dates in late Oct early November which came and went. When we called we kept getting the run around. We will NEVER buy Ashley furniture again

Our sales associate was fantastic!

Shopping for my daughter’s graduation from college surprise and moving in to her new adulting apartment ;) I found myself at Ashley Furniture and want to shout out to Matt a big thank you! He was my sales associate and was very helpful in showing me different bed options until we found the right one she liked! Thank you Matt for a great experience at Ashley!!

Jamie was very helpful to us!

Jamie was so helpful and made been our experience so low-stress! No pressure, but informative.

Bo is always great everytime we work with him. Good furniture and good deals

Staff is very attentive. We were unsure of what we wanted so we walked around a lot and they were constantly asking if we were good and if we needed any help. I definitely recommend this Ashley's.

Ashley furniture in oconee county GA has the worst customer service of anywhere or anyone I’ve ever dealt with in my life. I bought a mattress and bed frame from them and was told there is a 120 day comfort guarantee to return for my money back. It was delivered to my home, the mattress was not in a box nor was it covered with plastic or anything and the delivery person dropped it and the bed frame on my sidewalk. It put scuff marks on the mattress that you can clearly see. I called Ashley furniture 4 days later to set up a return and was put on hold for over 2 hours and didn’t get to speak to anyone. I called the salesperson directly and was told to come in the store the next weekend and he could help us. When we go to the store they didn’t help us with a return instead told us that the corporate office will contact us within 48 hours. We waited an entire week before we were contacted by email and they only asked us to send pictures of the mattress. I emailed them and someone called a couple of days later to schedule a technician to come look at the mattress. It was scheduled for a week and a half later and I was told that someone would call me the day before to tell me the time they would come. No one ever called and the day the tech was suppose to come no one ever showed up. I took a whole day off work to stay home for nothing. After waiting all day for someone to come, I tried calling the corporate office and was on hold for 20 minutes before and automated voice said I was caller 150 in line and to continue to hold or call back later. REALLY who has time for this? I tried calling the store that sold me the mattress to be put on hold again, then told the store manager was at lunch at 4 in the afternoon. I called back 30 minutes later to be told that the store manager still wasn’t it and I asked for the office manager and was told he was busy as well. I mean this is completely unacceptable for a business to treat there customers this way. Ive now been trying to return the mattress for 43 days now. Ive spent thousands and thousands of dollars at this store and have always bought my furniture here and to be treated like this is crazy. I will never buy anything else from Ashley furniture ever again.

i was told delivery and 5 year warrantee was included in the price of the furniture and then they added over $800 to the price. I have emailed phone sales & left message for local rep i was working with this past Sunday. No reply as of this post. Up to 6 months wait time. Pay now & wait for 4 to 6 months for delivery. Update- After a call for the store manager (Tarika Campbell) this issues was resolved. I have change the rating from 1 to 4.

Reggie was the most professional and easiest sales person we met during our shopping experience. We looked for a living room set at several stores in Athens and Buford and he made our experience as easy as it could have been. We have already referred other family members to him who are looking for furniture. It was also wonderful to be able to find something we liked and it be available within a week.