Ashley HomeStore Athens, GA
Here at the Ashley HomeStore in Athens, Georgia, we believe that your house is much more than just a dwelling. You’re creating a home filled with family and friends, and building life-long memories along the way! This is what inspires us to help you furnish and decorate your home with our high quality furniture and world class customer service. We have been your go-to furniture and mattress store in Athens since 2010. Our dedicated and experienced Store Manager, John Carter, has built a team that is committed to being your trusted home partner and they pride themselves on their selection and knowledge of bedroom and living room sets. At the Athens Ashley HomeStore we are not only thankful to celebrate your home with you, but we are also dedicated to charitable work with the Hope to Dream Foundation and Red Cross Blood Drives. You can find us in the area right next to Trader Joes. For those of you on a tight schedule, the best time to avoid the crowd is between 7:00P.M. and 9:00 PM. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
Bo was helpful and made buying furniture fun! We will be back.
I was trying to place an online order & was having difficulty with the doorstep delivery option, so I called the store. A sales associate named Reggie helped me place the order. Within 15 minutes I received a call from the corporate office to complete payment. The entire experience was easy & efficient.
Bo was great. Very knowledgeable and knew where everything was on the floor.
We have once again found the Athens, GA Ashley HomeStore team to be professional, knowledgeable and 100% focused on customer service. I would highly recommend this store for anyone who is looking to purchase furniture in the Athens, GA area.
Worse experience with the customer service when it comes to delivery. They will not compromise at all. Its not according to the customer its according to the company even though the mistake is from Ashley. I was told that the missing set that i bought is on back order and it will be on December. I was told a different way by the sales agent. Then i will try to call the store but they are so hard on me even the manager and specific that they will just give of what they have in store according to the price of my order wether i like it or not or else i need to wait until december. The customer doesnt have any choice at all. Its all according to them. I am calling where can i complain about this? Any department of trade and industry or consumer center that i can file a complain? I am willing to go through to any hassle because they leave me no choice.
I ordered a couch online on August 24 for door step delivery. My original delivery date was September 24. I received an email stating that the delivery could be completed sooner, so I moved the delivery date to today, September 14. I received another email offering for the delivery to be completed on September 11. I kept my delivery date of the 14th. Received multiple confirmation emails and texts and scheduled a time for them to come between 8:30am-12:30. Received a call from dispatch at 11 stating that the couch is actually back ordered until October 24. I am extremely frustrated because I don’t understand how this was just being communicated to me the day of the delivery after being provided several opportunities to receive it earlier and after having placed the order almost a month ago. Went to call the store to make sure my order could be cancelled and was on hold for 25 minutes. This company is sorely lacking communication and customer service skills in my experience. Really disappointing experience, definitely won’t be returning.
The store associates were polite, however, I feel that they were not truthful about the actual delivery dates of items. I ordered a couch on July 18th, and was told it would be delivered 4 to 8 weeks later. I called the store a few weeks after for a delivery update was was given a delivery date of September 6th. On September 4th, I called to confirm the delivery was taking place on the 6th, as I had been told multiple times. I was told the couch would not be delivered on September 6th but rather on September 26th and now October 2nd. There is no delivery tracking service and no one seems to know for sure when items will be delivered. Good luck buying from this store!
The Athens store and associate were great. But it has been over three weeks since I was originally told my furniture would be delivered and it keeps being delayed. Now it won't arrive until the end of the month. I canceled my order and hope no one else is in the same boat.
I recently bought a new home and decided to use Ashley Furniture to furnish it. Worst experience ever! 3 months later and we are still waiting on the remainder of our furniture. You can't get through to the store with issues. You have to go through the corporate number first. I had a 700.00 dollar credit and was told I could go to the store to buy anything else I needed. I go to the store in Athens GA and picked out 2 more things I needed for the house only to be told they didn't see my credit. They told me they would get with corporate and call me the next day on a Monday. You guessed it NO PHONE call. I called corporate and they put me through to the store and I spoke with someone else who was suppose to call me back and again no call. Finally on the third day of me calling I got the issue resolved. I have spent 9,000.00 on new furniture there and absolutely no customer service. On my way out of the store I heard a sales rep talking about me to her coworkers! So unprofessional! She could have waited until I was gone! Buyers beware!
Do not purchase any warranty from this company. The contractor (GSE) will find any reason to deny a claim ask the same question 20 times and manipulate what you tell them to fit their narrative. Have been trying to get a repair done for over a year to have a technician sent out and be told we have to order parts then be ignored and hung up on multiple times. Called in again today and because of the claims age it's being denied and the thousands of dollars of furniture which was supposed to be covered against ALL damage even "children damaging it intentionally with a knife or fork" being the verbage used by the sales person is being denied. The only repair which was received but poorly executed is now being denied for repair because they refused to follow up with me to actually correct the poor job in the first place. Take your business elsewhere... You'll thank me later.
Went and paid for a couch in full was told all the items were in stock and set a delivery date. The sales associate was extremely nice and non pushy as I made my decisions, but ever since then I have been rescheduled 3 times and when I call to get answers I just keep getting the run around with different reasons, and the customer service reps are not understanding that I have to work and now have missed work 3 times because of this. At this point I will be canceling my order and taking my business elsewhere.
There is no reason to need a address Emil and phone number to buy furniture . You don’t need all my info for that . I will NEVER shop at Ashley again . They lost a sale because of that
This has nothing to do with the employees at this location but it has a lot to do with delivery and the distribution center and their lack of knowledge about people's orders. They tell me finally after 3 months ill receive my bar stools but when the delivery finally arrives for the second time around they are trying to pick up bar stools they already picked up when they delivered my replacement dining set. When am I going to get my bar stools that I paid for, the way they are operating probably never. At this point I just want a full refund because this is ridiculous. And I still haven't received any information about when my sofa and chairs will be delivered. My husband said after we'll never shop at Ashley Furniture ever again.
THEY LIE, I WILL NEVER BUY ANYTHING FROM THEM AGAIN !!!!!!!!!!!!!!!!!!!
Pretty much get one star due to the fact, our sales person said the items we wanted were back ordered but shouldn’t be more than 6 weeks. And when they did have it in stock, delivery date is a month out. Now out of stock again and Date keeps getting pushed back. Going on 4 months now.... no furniture. So buy here if you need furniture by the years end I guess. Update 06/14: just got another official notice of our delivery date put back until end of July. So really looking like until the end of the year. Buyers beware. Also no sign of a gift card or attempt from a Ashley home furniture employee to contact other than this Google review. Update 7/17: surprise, surprise. Ashley called again to inform us that our delivery is pushed out until august, for some reason even though these people say our furniture is not in stock. We screen shot the website last week showing that our furniture was indeed in stock. Needless to say, we canceled our order. Absolutely done with this company, never again and will make sure the word is spread. Going on 7 months, We’ve been patient but this is absolutely ridiculous. And the whole nice guy gift card routine….. never came in the mail. Hope this helps anyone considering where to buy furniture, I certainly regret it.
We paid for 13 items on April 17th and were told at that time that 10 pieces were in stock and the other 3 could take up to 6 weeks. When 6 weeks arrived we were then told that 3 pieces were still on backorder and our delivery was delayed. 10 weeks went by and they kept delaying our order. Each time they would tell us that different pieces were on backorder. The store manager told us that the pieces we paid for did not actually belong to us and they would fill other orders with our pieces until our order was completely on stock. The problem is when you keep pulling from my order then how does my order ever become complete. At the 12 week mark we called the Athens store and were told that nothing was in stock.. We told the store manager that we would be at the store the next Saturday for a refund. Then on that Tuesday I got a text from Ashley telling me my delivery had been scheduled for that Thursday. I called the delivery scheduler to see what was going on. They told me everything was in stock. That Thursday I got a call before our delivery to tell me that our sectional was on backorder. They delivered 8 pieces that day. We called Clinton on the following Monday and requested a refund on the remaining pieces. He said he would work that up and call us back. We are still waiting on that call. On 7/21 we got him on the phone at 6:30 pm and he put us on hold. We waited 45 minutes on hold and he never came back to the phone. I called back and the store was closed. I have purchased at least 15k from Ashley in my life. This will be my last purchase. I feel like they have lied to us throughout this process. Worst customer service ever. Russell Hall