Ashley HomeStore Athens, GA
Here at the Ashley HomeStore in Athens, Georgia, we believe that your house is much more than just a dwelling. You’re creating a home filled with family and friends, and building life-long memories along the way! This is what inspires us to help you furnish and decorate your home with our high quality furniture and world class customer service. We have been your go-to furniture and mattress store in Athens since 2010. Our dedicated and experienced Store Manager, John Carter, has built a team that is committed to being your trusted home partner and they pride themselves on their selection and knowledge of bedroom and living room sets. At the Athens Ashley HomeStore we are not only thankful to celebrate your home with you, but we are also dedicated to charitable work with the Hope to Dream Foundation and Red Cross Blood Drives. You can find us in the area right next to Trader Joes. For those of you on a tight schedule, the best time to avoid the crowd is between 7:00P.M. and 9:00 PM. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
Our sales man was very friendly and answered all our questions
The salesman was very helpful, knowledgeable and friendly. He made our shopping experience a positive one.
Thoughtful people that work with Ashley always willing to work with you great place to shop.
Incompetent sales associates. Manager is unhelpful and rude. Don’t waste your time here.
The manager, Tarika Campbell is absolutely TERRIBLE. Could care less about their customers. The delivery guy foraged my signature after telling me that I didn’t have to sign for my furniture (I knew that I had to sign for furniture because I had a previous delivery 2 weeks earlier). She basically told us to deal with it and that they are no returns. Even if the furniture is wrong.
I bought a simple bed for my daughter they said it would be delivered one month later. My thought was it's busy covid got people spending money I was good with it. I got several conformations for a particular day and time frame so we made arrangements for someone to be home. They came outside of there time frame like 6 hours difference. we got it handled met the truck at the house three guys jump out one jumps in comes out with one box (Full bed frame only) and no headboard.I paid for delivery and in home assembly. So we call the athens store to try to figure this out when the headboard was coming they wouldn't answer the phone for customer service but by way they will answer on about the second ring for sales. Well we get told it will be another month before another headboard could be delivered. I said I want the one I ordered a month ago with the frame. That didn't happen. Month later same number of calls and text same arrangements made to be at home again came way later than their time frame they stated.Another day of work was lost due to waiting for the second time. One guy jumps out brings a box in the house and starts assembly. He steps out and says we got a problem I can't attach the headboard to the frame course they didn't send (the hardware) bolts. Month 2 has gone by now since the purchase date and still no complete bed and not in home assembled. Went to the athens store in person with paper work in hand mad. Got another delivery date for the bolts, same spill confirmed delivery, they show up with another headboard and no bolts. Then we get told that Ashley furniture doesn't supply the hardware. So I put them on my list of buisnesses that I don't have to spend my money at and went and got bolts myself and finished what I paid for so my daughter could have her new bed.
The associate was great and very patient.
Worst customer service I have ever experienced. This is on numerous occasions not just one. Have been lied to numerous times over the phone, difficult to reach anyone by phone. Had to file a complaint with the BBB to get anything accomplished. Do not shop there very unprofessional.
We had a great experience working with Caroline! She made our furniture buying experience so easy and she went over everything that we ordered to make sure the ordering process was done correctly. She is a very detail-oriented person and my husband and I highly recommend her as a sales person! The other great thing that we love about Ashley Furniture is the delivery process. They send you texts ahead of time to confirm your delivery and on the day of the delivery they will send you a text to tell you what number you are in the order of deliveries, so you can check throughout the day to see about when they will do your delivery!
I worked with Irwin when purchasing our sectional. He was extremely polite and friendly, but not overbearing. He was extra accommodating and even came in on his day off so that I could purchase the sectional. I understand he works on commission, but it wasn't a huge purchase, yet he still made that effort. Will definitely go back for our furniture needs.
HORRIBLE, HORRIBLE, HORRIBLE!! Customer service is horrible, I’ve never met a “Store manager” that never WORKS OR A ASSISTANT MANAGER THAT ISN’T TRAINED TO DO ANYTHING! I purchased furniture in May and received 1 of 8 pieces, 1 week ago !! I wasn’t informed of ANYTHING unless I was calling EVERY customers service number I found online ( which wasn’t helpful at ALL). Every other week, my purchase was being pushed back, cancelled, rescheduled etc! Nothing was credited back to my account I mean this was Literally the worst experience ever! And to think IM STILL WAITING ON THE REMAINING pieces to my order, which again is now PUSHED BACK UNTIL OCTOBER!! NEVER AGAIN !! This company would never get my services, money or time again! Take it from someone who has been waiting on purchased furniture for over 14wks, Don’t waste your time either.
Absolutely horrible experience. Sales associate ordered me the wrong facing sectional. Now I have to wait months for correct sofa. Never ordering from Ashley HomeStore again.
Sales Associate Boe was amazing! Very friendly and helpful! Funny to boot! People person and customer service is top notch! We will definitely go back to see him for next purchase!
Disclaimer. Long but honest post. This was absolutely the worst furniture buying experience ever! We called Sunday afternoon to see if the Ashley Athens store had a particular bar stool in stock. Spoke with Mareisha, as well as the store manager, Dimitri, or “D”, who promptly told us that, for the “best customer service and delivery”, we needed to purchase in store. He himself said that Ashley delivery/transport was “notorious for not showing up on time, customer having to wait weeks for deliveries”, etc. said all that could be avoided if ordered in person, that he and the Athens store could “run interference with any delivery issues”. And we fell for that garbage, drove 1.5 hours one way, were met by both employees, ordered and paid for the 3 bar stools, and, since we needed ASAP, D confirmed with warehouse in East Point the stools were in stock, and that we could pick up that Tuesday, 2 days later. Even states all of that on our invoice!Prior to leaving for the 2 hour drive one way to East Point warehouse for pickup on Tuesday, 7/28, we tried calling to again confirm stools in stock, and that we were on our way, as instructed. After attempting for one hour to get an answer, and taking off work to drive down, and having a truck to pick up, we were told by a very rude employee by phone (finally) the stools were NOT IN STOCK! We then called D back, relayed above, he called warehouse, said he confirmed in stock, and confirmed Ashley would deliver to US today, 7/30. D also said we should expect a call 7/29 with 4 hour window time of delivery. The call came in less than 2 hours later, same day! Missed the call, by less than 1.5 minutes, VM they left VERY rude, “you didn’t take call, delivery cancelled”. Called that warehouse # back immediately, after speaking with 3 additional staff, and 2 hours later, a supervisor even tried to email and call warehouse (no response to her calls either) to try and resolve. But that same supervisor said all showed delivery 7/30, expect call to confirm on 7/29. We called Athens store back late yesterday, 7/29, since we had not received the warehouse call. This time, spoke with “Clinton”, who said he was another store Mgr, would not let me speak with “D”, but said “he’s standing right here”. Explained all, Clinton actually stated there was nothing he could do, stools now could not be DELIVERED to us until after 8/17!!!! Completely unacceptable! We both spoke with him, he literally did NOT care or even try and resolve, until we threatened BBB. He then changed his story, said stools were indeed in East Point warehouse, had been all along, but they would not deliver, we had to pick up. He also offered us a $50 in store credit for “all the confusion”. Are you kidding??? We will NEVER shop that store again, lied to from day one! Side note: we drove the 2 hour one way drive today, picked up stools. Met another couple picking up their furniture, and this was their 3rd time to attempt complete pick up of all pieces. Since ordering in APRIL! (Missing parts, busted pieces, even missing pieces. Warehouse worker even confirmed all). So if you want the worst furniture buying experience ever, want to be lied to not once but multiple times, want to be talked down to and or talked to very rudely, then by all means shop Ashley furniture. Especially the Athens store!! On a rating scale, I wouldn’t give them a minus 10!
HORRIBLE EXPERIENCE. We purchased stools from the Athens, Ga. store. We went online then called and spoke with the manager “D”. He recommended we drive down to use his store so there would be no problem with delivery. He lied. We had nothing but lies told to us by every employee (5 total) with whom we spoke. Nobody knew anything and it was always somebody else’s fault.
Friendly and knowledgeable staff, great selection, fairly easy to complete purchase
My husband and I came in to buy a new bedroom set as well as shop around for a new mattress. Stephanie Eisenhart was phenomenal! We came in knowing what sets we liked and she helped us find them with no problems. We were not sure what kind of mattress we wanted but she asked us questions to help figure out what exactly we liked and ended up showing us our dream mattress! Stephanie worked really hard to get the prices down and into our budget! She also planned for our delivery and made that process incredibly smooth. I would recommend her to anyone coming in! We are so happy with our experience at Ashley :)
Worst service I have ever experienced, bought a simple bed headboard and frame. After they came out 2 times still had a bed in pieces. Made a store visit associate assured us the bolts would be delivered and they would get it assembled, nope. They delivered another headboard. Being told today they don't supply the bolts. What if I was disabled or elderly ?
Stephanie was amazing and made the process so easy for us. Ask for her!They had a great selection and we found everything we needed. I would recommend this place to anyone.
The buying experience was good, but I waited more that 3 months to get the things we bought. I called them many times, and they didn't help me at all. Totally different experience I got from Rooms to GO and Georgia furniture! We just waited less than one week to get our stuff.