Ashley HomeStore Athens, GA
Here at the Ashley HomeStore in Athens, Georgia, we believe that your house is much more than just a dwelling. You’re creating a home filled with family and friends, and building life-long memories along the way! This is what inspires us to help you furnish and decorate your home with our high quality furniture and world class customer service. We have been your go-to furniture and mattress store in Athens since 2010. Our dedicated and experienced Store Manager, John Carter, has built a team that is committed to being your trusted home partner and they pride themselves on their selection and knowledge of bedroom and living room sets. At the Athens Ashley Furniture HomeStore we are not only thankful to celebrate your home with you, but we are also dedicated to charitable work with the Hope to Dream Foundation and Red Cross Blood Drives. You can find us in the area right next to Trader Joes. For those of you on a tight schedule, the best time to avoid the crowd is between 7:00P.M. and 9:00 PM. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
Ashley could improve by refunding everyone and go out of buiss.
Terrible costumer service and overall rudeness. I thought I was buying ONE mattress and bunk beds but when deliveries the sales person had sold us two mattresses. We told the delivery guys that we didn’t want it but they wouldn’t take it back, said we had to return it to the store. The following week I brought it back to the store and was told the delivery people should have returned it and they would send someone back out in over 4 weeks to pick it up but they may not be able to take it back at all since I didn’t call the day it was deliveries to tell them and since it will be in our home for so long. The problem that bothered me the most was there was two men salesmen at the front door who didn’t ever bother to get the door or help me to my car with the mattress. I had to carry it and my 3 yo had to help hold the door (which was heavier then her) so I could go out.
Worst customer service and everyone will tell you a different story if you need help. All you will get is the runaround. Should have known from the start when we had 3 sofas delivered before they got it right. The first 2 were broken. The recliner on one side would not work for the first 2 they delivered. The second one they delivered left a grease mark on my carpet on the broken side so obviously they just brought the same one back (they promised a new unbroken one) and hoped that greasing it up would fix it. Now not even 3 years after purchase and on the same side (coincidence?) ....the recliner mechanism has broken. Went to the store to order a replacement part and was given a number to call. Called the number, they looked up my account and I was told recliner mechanisms were covered for 5 years and I was good. A technician came out and saw what part was broken and said he would order the part and once I received it in the mail to call back and he would come out and put the part on. Again was told by him as well that all was covered. That was 2 weeks ago. Called today to check on the status and was told that part was never ordered because warranty was out. Not even a phone call to tell me this lie, they simply just put that note in my account info and did not order the part. Someone needs to remedy this - I was told the part would be ordered and technician would come out and replace part and this is what needs to be done!!! Will never purchase from this company again. I will stick to what I’ve had in the past. La-z-boy. Had a 30 year old recliner and the mechanism still worked. Should have just gotten all my old still working quality furniture reupholstered. Beware and don’t buy from a company that will not stand behind their product and make things right with the customers.
I have purchased two different living room suites from Ashley’s, when I buy my furniture I always purchase the extended warranty. This lady suite was leather , less than a year old the love seat started coming apart, after what felt like a life time we finally got someone to help us get it fixed. Now within 3 months of them putting the new back n cushions on the leather is fading off the couch.This has to be faulty material how does furniture start fading in less than 3 months. I have called since July 4th to try to get a resolution only to be told none of my issues are covered under my protection plan. Ashley’s furniture doesn’t not honor or warranty anything they sell. I have asked for a supervisor to contact me was told I would hear from someone with 24 hours, it’s been a week and yet no call. The customer service is horrible everyone wants to send you to someone else . They want you to send pictures of the furniture over email which doesn’t show exactly what the true issues are . My coach isn’t having issues just the love seat. I plan on filing a report to the BBB, I would not recommend Ashley’s to anyone. Wasted $500.00 on a warranty that won’t cover anything. Truly disappointed in this Furniture store.
The salesperson the old was friendly , polite an informative
Horrible 1st and last experience with this company. Miscommunication on an item I ordered and NEVER showed up and did not bother to tell me until the truck was here. Then they came back 2 days later saying the item is on backorder for 2 months! So I decide to cancel and was still charged $140.00 delivery fee for an item THEY messed up on. Horrible customer service. Please save yourself the pain and go somewhere else. I work in customer service and understand when an issue occurs and how to make it better which they did NOTHING to help. Obviously money matters more than reputation to them so be careful...
Our salesman Mir was extremely helpful in selecting a mattress. He showed us each of our options and explained his professional opinion of each option. You will find very few men of his caliber in Athens and I hope that he gets the raise that he deserves. Ashley Furniture should be grateful to employ such a classy man.
Typical sales tactics where they promise you the world to make the sale and once it's done you are left with regret and a run around. Delivery is ridiculous. Don't expect to schedule the delivery, you are at their mercy and it definitely won't be the time that they tell you like most all delivery. I wanted to just cancel my order but could get no person to answer the phone. They don't care about their customers after the sale. Next time I will just go to Sears Outlet for the same furniture at a lower cost.
Typical sales tactics where they promise the world but you get nothing but a run around. Delivery is ridiculous. They tell you that you can schedule the time for delivery - which you can't. Once they get your money - you are stuck. I wanted to cancel my order but no person would answer the phone.
Donna was able to provide me with the furniture I needed at a reasonable price. Her consistency and work ethic stood out to me. I will continue to shop for my furniture at Ashley.
I went in to Ashley's in April and purchased a Tempurpedic mattress and bedroom suit. The bedroom suit was a new item, so with the understanding that it could possibly be 2 months before receiving it to ensure that there were no damages, I agreed. I received the mattress a week or two later and the delivery went well. The delivery for the 7 piece King sized bedroom suit was set up for June 5th. I had things set up for someone to be at my house on the 5th and got all of the confirmations that they would be there. I later got a call from the customer service representative on June 4th, that they would need to change the delivery to June 6th. I agreed. When they delivered, the chest of drawers was broken. The delivery people informed me that someone would be contacting me later in the day to reschedule. They did not. I called the next day to speak with the manager. She was helping with a sale, so I left a message for her to call me back. She did not call back that day or before 4:00 pm the next day. I called back again the next day for the manager. She was in an interview. I again left a message. No call back from the manager. The customer service representative called to reschedule my delivery for Wednesday, June 12th, and informed me that the manager would be calling me back. No call back. Saturday morning I called again and finally got the manager on the phone. She said that she thought the customer service representative told me about the process of getting "something for my troubles." Instead of her giving me a call herself. She said that after my furniture was successfully delivered, they would call me to see what they could do. My furniture was delivered on June 12th. By June 17th I had not heard from anyone at the store. I called corporate and they offered me a gift card. They said that the store would have to offer anything additionally. The corporate lady sent me back over to the store. I got someone in customer service again. He put me on hold to get the manager.The manager (a different one from who put me off the first two times) was on the phone and sent a message through the customer service representative that the gift card was the best that they could do. The offer of the gift card does not replace my dissatisfaction of the poor communication and customer service of the managers. I would think your store's customer service and reputation is worth more than a gift card. I spent over $7000 and received not even a genuine effort to reflect what I thought was the Ashley's store policy of complete customer satisfaction. The furniture was great once it was FINALLY delivered, but I will NOT be shopping at Ashley's store in Athens again!!! I will also share my dissatisfaction with others who may ask.
DO NOT ORDER ONLINE. I ordered a recliner within 4 hours realized it was very uncomfortable. I called "NO" CUSTOMER SERVICE. After waiting 45 minutes for a rep, I was told they would let me know in 48/72 hours if it was approved for return. WHAT? FINALLY received approval for pick up 3 weeks later the chair is still in my home. It was scheduled for pickup today, and they were a NO SHOW. save yourself the hastle, 10 hours missing of my life, 8 phone calls and serious lack of communication. They move real quick to take your payment though. That's the upside . There are too many companies that are easier to work with. Ordered through many no hassles. I'll be crossing Ashley off my future furniture purchases list.
We bought 4 things from this store. It is so poorly managed that only one of the items arrived without incident. Two of them required two separate trips for us to pick up. The third was out of stock on the day before it was supposed to be delivered. They have inventory problems, warehouse problems, and lying problems. They tried to charge us $200 for delivering one item. Don’t shop here.
Wallace was friendly, patient, attentive and helped us acquire our desired pieces at a fair price.
Charlotte is great!! She’s so sweet and she’s really passionate about her job! I looked around at dressers all day all over Athens and found one I really liked at Ashley’s and she was my associate. When I was finally ready to buy, I went back and made sure to ask for Charlotte because she was so awesome the first time around!