Ashley HomeStore Athens, GA
Here at the Ashley HomeStore in Athens, Georgia, we believe that your house is much more than just a dwelling. You’re creating a home filled with family and friends, and building life-long memories along the way! This is what inspires us to help you furnish and decorate your home with our high quality furniture and world class customer service. We have been your go-to furniture and mattress store in Athens since 2010. Our dedicated and experienced Store Manager, John Carter, has built a team that is committed to being your trusted home partner and they pride themselves on their selection and knowledge of bedroom and living room sets. At the Athens Ashley Furniture HomeStore we are not only thankful to celebrate your home with you, but we are also dedicated to charitable work with the Hope to Dream Foundation and Red Cross Blood Drives. You can find us in the area right next to Trader Joes. For those of you on a tight schedule, the best time to avoid the crowd is between 7:00P.M. and 9:00 PM. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
To the sales staff( Irwin McClendon)office personnel (Jammie Wade) awesome individuals who work on customer satisfaction to me they go above and beyond what it takes to make the customer needs are taken care of , 10 STAR in my book
Customer No Service if you order an incorrect size. Expect to be to spend 30 minutes or more on hold for the next available representative.... to only get disconnected. Over the past 2 weeks I had to call several times and got a different answer every time again after 30 minute wait time and not disconnected. I will never purchase anything from Ashley again online or in store again.
My husband and I had the most wonderful experience at Ashley's for the very first time Mr. Wallace helped us and the store manager can't remember her name yet, but both of those two people were the most wonderful people we ever encounter and they gave us the most wonderful experienced and made us really want to buy from Ashley's and we will be returning next we need a dining room suit LOL. Thank you for a wonderful day Mr Perry and Mrs De Turner .
Irving is the best thing about a great store. He helps you find exactly what you need.
They have great selection and good deals but be careful with their delivery time because after you purchase you will get a call saying sorry we are not gonna be able to deliver to you on this day even I made the urgent purchase because of the delivery time.and you have no choice but to go get it yourself and iam not the only one I saw 3 customers at their facility that they experienced the same and it was from different location too. Good luck
I purchased, through financing, a powered recliner sectional and a mattress with adjustable base. At the time of purchase, I believed all three recliners in the sectional were powered as that was the design of the floor model. I also was told that by purchasing two pillows and a mattress protector I would get a 90 day return policy on the mattress. After three delivery attempts, they are saying the sectional is no longer manufactured with all powered recliners. The offers to correct the situation were taking the floor model (used furniture) or a $100 store credit. When I said I wanted to return it since it isn't which I purchased, i was told all sales are final. As for the mattress, after neglecting to order and deliver two twin bases such that was had to sleep with our mattress on the floor for a week, we were offered a mere $100 discount to order the additional base. Furthermore, after sleeping on the mattress for a couple of weeks, we realized the adjustable base wasn't working for my husband and the mattress wasn't working for me. Again, when I said I wanted to return it I was told all sales are final. When I brought up the 90 day return policy I was told it wasn't a return policy but a comfort guarantee and that our mattress wasn't eligible. So after spending $7000 we have a sectional that isn't what we purchased and a mattress with adjustable base we can't use. Oh, and every delivery left trash all over our driveway for us to cleanup.
Came here to make my first couch purchase and could not have asked for better service. Paula was amazing!
Never called me back. I just thought they were serious. They're loss.
Terrible costumer service and overall rudeness. I thought I was buying ONE mattress and bunk beds but when deliveries the sales person had sold us two mattresses. We told the delivery guys that we didn’t want it but they wouldn’t take it back, said we had to return it to the store. The following week I brought it back to the store and was told the delivery people should have returned it and they would send someone back out in over 4 weeks to pick it up but they may not be able to take it back at all since I didn’t call the day it was deliveries to tell them and since it will be in our home for so long. The problem that bothered me the most was there was two men salesmen at the front door who didn’t ever bother to get the door or help me to my car with the mattress. I had to carry it and my 3 yo had to help hold the door (which was heavier then her) so I could go out.
Worst customer service and everyone will tell you a different story if you need help. All you will get is the runaround. Should have known from the start when we had 3 sofas delivered before they got it right. The first 2 were broken. The recliner on one side would not work for the first 2 they delivered. The second one they delivered left a grease mark on my carpet on the broken side so obviously they just brought the same one back (they promised a new unbroken one) and hoped that greasing it up would fix it. Now not even 3 years after purchase and on the same side (coincidence?) ....the recliner mechanism has broken. Went to the store to order a replacement part and was given a number to call. Called the number, they looked up my account and I was told recliner mechanisms were covered for 5 years and I was good. A technician came out and saw what part was broken and said he would order the part and once I received it in the mail to call back and he would come out and put the part on. Again was told by him as well that all was covered. That was 2 weeks ago. Called today to check on the status and was told that part was never ordered because warranty was out. Not even a phone call to tell me this lie, they simply just put that note in my account info and did not order the part. Someone needs to remedy this - I was told the part would be ordered and technician would come out and replace part and this is what needs to be done!!! Will never purchase from this company again. I will stick to what I’ve had in the past. La-z-boy. Had a 30 year old recliner and the mechanism still worked. Should have just gotten all my old still working quality furniture reupholstered. Beware and don’t buy from a company that will not stand behind their product and make things right with the customers.
I have purchased two different living room suites from Ashley’s, when I buy my furniture I always purchase the extended warranty. This lady suite was leather , less than a year old the love seat started coming apart, after what felt like a life time we finally got someone to help us get it fixed. Now within 3 months of them putting the new back n cushions on the leather is fading off the couch.This has to be faulty material how does furniture start fading in less than 3 months. I have called since July 4th to try to get a resolution only to be told none of my issues are covered under my protection plan. Ashley’s furniture doesn’t not honor or warranty anything they sell. I have asked for a supervisor to contact me was told I would hear from someone with 24 hours, it’s been a week and yet no call. The customer service is horrible everyone wants to send you to someone else . They want you to send pictures of the furniture over email which doesn’t show exactly what the true issues are . My coach isn’t having issues just the love seat. I plan on filing a report to the BBB, I would not recommend Ashley’s to anyone. Wasted $500.00 on a warranty that won’t cover anything. Truly disappointed in this Furniture store.
The salesperson the old was friendly , polite an informative
Horrible 1st and last experience with this company. Miscommunication on an item I ordered and NEVER showed up and did not bother to tell me until the truck was here. Then they came back 2 days later saying the item is on backorder for 2 months! So I decide to cancel and was still charged $140.00 delivery fee for an item THEY messed up on. Horrible customer service. Please save yourself the pain and go somewhere else. I work in customer service and understand when an issue occurs and how to make it better which they did NOTHING to help. Obviously money matters more than reputation to them so be careful...
Our salesman Mir was extremely helpful in selecting a mattress. He showed us each of our options and explained his professional opinion of each option. You will find very few men of his caliber in Athens and I hope that he gets the raise that he deserves. Ashley Furniture should be grateful to employ such a classy man.
Typical sales tactics where they promise you the world to make the sale and once it's done you are left with regret and a run around. Delivery is ridiculous. Don't expect to schedule the delivery, you are at their mercy and it definitely won't be the time that they tell you like most all delivery. I wanted to just cancel my order but could get no person to answer the phone. They don't care about their customers after the sale. Next time I will just go to Sears Outlet for the same furniture at a lower cost.
Typical sales tactics where they promise the world but you get nothing but a run around. Delivery is ridiculous. They tell you that you can schedule the time for delivery - which you can't. Once they get your money - you are stuck. I wanted to cancel my order but no person would answer the phone.