Ashley HomeStore Athens, GA
Here at the Ashley HomeStore in Athens, Georgia, we believe that your house is much more than just a dwelling. You’re creating a home filled with family and friends, and building life-long memories along the way! This is what inspires us to help you furnish and decorate your home with our high quality furniture and world class customer service. We have been your go-to furniture and mattress store in Athens since 2010. Our dedicated and experienced Store Manager, John Carter, has built a team that is committed to being your trusted home partner and they pride themselves on their selection and knowledge of bedroom and living room sets. At the Athens Ashley Furniture HomeStore we are not only thankful to celebrate your home with you, but we are also dedicated to charitable work with the Hope to Dream Foundation and Red Cross Blood Drives. You can find us in the area right next to Trader Joes. For those of you on a tight schedule, the best time to avoid the crowd is between 7:00P.M. and 9:00 PM. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
Your customer care is unmatchable! Thank you for having employees that go the extra mile and do what they say they will do! It makes such a difference!!
I had a hard time with their delivery and assembly teams. They delivered a defect bedroom set and forgot a piece of furniture. I would not trust them again. Totally unreliable!!
Donna was great! I know this bed will be a game changer and Donna walked us through the whole process with a smile.
No hassle or pressure this time around
I hate furniture shopping but Beaux made it fun! I went in grumpy (because I dislike furniture shopping) without a lot of time. Beaux kept smiling and took me to some great choices after he listened well to what I was looking for. He’s my go-to for now on and new to Athens and from my hometown in Florida so that was a fun coincidence too! It was fast and the furniture exceeded my expectations in both quality and price!
I was originally in love with our couch. Fast forward, less than 2 years later, I am repairing the couch. I am thinking to myself. Well, I have 2 dogs, and this is just the territory. However, upon opening the back and examining the frame, I encountered terrible workmanship. Wood staples poking out left to right missing their target. Support pieces not even close to being flush with their respective beam. Ashley has very nice looking furniture, but I am not concerned about the actual quality and will be hesitant purchasing from them again. Regardless of dogs, I should not pay 1300 for a couch and only get a lifespan of <2 years.
Terrible if i could give them negative stars i would! Never go during a Black Friday sale because you won’t get everything they promise you, and they don’t even call to tell you!! Worst customer service ever
Donna L was AMAZING. Was very understanding about my needs and made sure everything was addressed before making a purchase. She made the whole process very easy and we wouldn’t hesitate to ask for her next time!
Irwin is great! Very patient with customer and knowledgeable about furniture and options. Overall great experience. Clint will take care of your needs too!!
We had a great experience shopping in store. Charlotte ran all the numbers and explained everything clearly. Not once did we feel like we were being tricked or out smarted and we walked away happy with our purchase. Delivery took a few weeks, which we were told, and upon unboxing, a major cut was made on the chaise and back cushion. We notified our Athens Ashley store and Clinton was amazing! He ordered all new pieces for us, which were delivered within days! He even offered to stuff our new pieces for us if we brought them into the store. He was incredibly helpful and generous with his time. We are so grateful we had a good experience and are so happy with our new comfy couch from Ashley!
Over priced and not the best quality
Irwin was awesome, got me a great deal, was knowledgeable and fast! I’ll be back!
Stephanie was very helpful and knowledgeable.
HORRIBLE!!! Me and my girlfriend ordered a dining room and living room set from the showroom store in Athens, Georgia. It was delivered to us from their distribution warehouse in Atlanta, Georgia. 2 days after it was in our home we discovered bed bugs in the lining of one of the dining room chairs. I took videos and pictures of what we found, contacted Ashley Furnitures corporate center like i was told after receiving horrible customer service at the showroom store. We received an even more terrible customer service experience at the corporate customer service center! We were told that “their was no way we were telling the truth because all of our furniture is delivered in plastic”! That’s a lie because we watched the movers from the time they arrived to the time left. When the movers pulled up to our home, most of our furniture was already put together and it was most definitely not wrapped in plastic! We will be moving forward with our lawyer and taking this horrendous situation to civil court!
Wallace was kind and extremely helpful! When I need more furniture I plan to go back and will be asking for Wallace!
In store experience was horrible. After looking around the store for several minutes not once was I approached about making a purchase . Mind you I was the only customer in the store . There were about 7 employees, and not one bothered to ask if I was doing ok. The only thing time I was acknowledged was when I was walking out the door and a middle age white lady with shoulder length grey was telling me to have a good day. Not a welcoming or friendly environment.
To the sales staff( Irwin McClendon)office personnel (Jammie Wade) awesome individuals who work on customer satisfaction to me they go above and beyond what it takes to make the customer needs are taken care of , 10 STAR in my book
Customer No Service if you order an incorrect size. Expect to be to spend 30 minutes or more on hold for the next available representative.... to only get disconnected. Over the past 2 weeks I had to call several times and got a different answer every time again after 30 minute wait time and not disconnected. I will never purchase anything from Ashley again online or in store again.
My husband and I had the most wonderful experience at Ashley's for the very first time Mr. Wallace helped us and the store manager can't remember her name yet, but both of those two people were the most wonderful people we ever encounter and they gave us the most wonderful experienced and made us really want to buy from Ashley's and we will be returning next we need a dining room suit LOL. Thank you for a wonderful day Mr Perry and Mrs De Turner .