Ashley Store | Athens, GA 30606

Our salesman was great. Very friendly and knowledgeable, and got my delivery moved up after finishing my floor early. So far very happy with my purchase and delivery. Thanks

Where do I start. I had the best shopping experience that I've probably ever had. Jonathan (the Salesman) and Clinton (the manager) were ABSOLUTELY AMAZING! Jonathan took tons of time assisting me in my purchase of an entire home worth of furniture and accessories. And was SUPER patient with the multiple "changes of my mind" and indecisiveness when I was comparing the selections. He happily stood in there and was never dismissive as many sales people can be once you seem unsure. And Clinton was right there to assist with the formalities. If you're shopping at Ashley Furniture, I can't recommend this duo enough. TEN STARS FOR SURE!!!!

When your at the Athens Ashley store… ask for Paula! We just purchased furniture for our new house and we couldn’t have done it without her!!! She knows her products, is a talented decorator, and just fun to work with!!! Thanks Paula!!!

Our experience at Ashley Furniture was phenomenal. Our advisor Johnathan was very helpful and knowledgeable. He was kind and made the purchasing process super easy. We will be back!

Jonathan was amazing! Very informative and direct about what he recommended without us feeling “sold” on products. Highly recommend coming to see him!

Customer service was excellent and shipping was prompt!

My husband and I purchased new living room furniture today. We had the pleasure to have Bo Beard help us with our purchase. He helped us get just want we wanted. Bo was amazingly fast, we were in and out of the store in record time. We would shop with Bo anytime. Bo has to be the BEST in all of Ashley’s stores national wide!

Elizabeth was so helpful and made ordering a sofa for my son a breeze!

Amazing customer service!!! We have dealt with the store manager, Irwin, we have also done business with Sai and Elizabeth. ALL have been amazing!!!! We truly loved our experience!

Had a great experience with Ashley and my salesperson Elizabeth R. She understood my needs, budget, and timing.

Paula Lagos at the Athens store is hands down the best salesperson they have. Highly recommend seeing her if you’re thinking about purchasing anything! She’s super friendly, knowledgeable and works with you to give you a vision ! Can’t say enough great things about her!

Johnathan is the man to get your furniture with. Very knowledgeable, pleasant attitude and listened to our needs exceptionally. Great experience and customer service overall

Great Deals !! Salesman Jonathan did an awesome job .

Friendly and professional all the way.

Very helpful and easy to work with.

Jonathan Rushin is just outstanding! Thank you.

My couch was supposed to come in on July 2. I called July 1 because I had not heard any timeframe of when my couch was coming in. I was then made aware that they had changed my delivery date to July 12, and I recommended it be delivered at 5 o’clock on the 12th and the agent that works at Ashley, agreed that it would be delivered at 5:00pm on the 12th. Now it is July 11, and I got an email saying my couch should be delivered between 10 and 2 and nobody can do anything to live up to what they agreed to on a recorded phone call about having my couch delivered at 5 o’clock. It should not be this difficult to live up to your word, and to deliver the couch when your employee said it was going to be delivered. If my couch is not delivered tomorrow after 4 PM, preferably 5 pm, I will cancel my entire order.

Christy was so awesome to work with. She was very knowledgeable and very helpful.

ashley is typically a pretty good all around experience and i don’t feel pressured. the staff is generally knowledgeable and helpful. our trip on this day earned the 5 stars as the salesperson that helped us was very busy, but managed to be very helpful and knowledgeable for a laundry list of questions i threw at him in the middle of running his butt off. Really pretty impressive. Go Eric S.!

Very helpful and made my purchase easy and affordable!

Eric went above and beyond for us while helping us look for a new set of couches. He is very knowledgeable, and really gets to know you and your needs to better help you. I can’t recommend him enough.

Eric was great. He somehow gave us just the right amount of attention. Pointed us in the right direction and let us roam, but somehow was right there when we had a question. Very personable and friendly.

After looking for mattresses at other stores and walking out more confused than we were when we started, we went to Ashley in Athens. What a great experience! Bo helped us and he has to be one of the BEST salesman we have ever dealt with. He actually listened to what we wanted and cared. Instead of trying to force a purchase on us, he gave us the facts which allowed us to make the best decision. No pressure, no sales pitches and no trying to sell us something we didn't need. Could not be happier.

Helpful and knowledgeable sales staff

We had looked around and knew what we wanted. We had never been to Ashley’s and decided to look there before we bought. We went in, was greeted by Reggie, he showed us exactly where the furniture we wanted was located. We spent maybe 15-20 minutes looking. Found something we liked at a good price. Reggie handled the transaction, also sold us the protection plan! We were probably there less than 30 minutes. Loved it and appreciated Reggie. Very pleasant, knowledgeable and efficient.

Jonathan Rushin made the whole experience super easy and quick!!! He got us a great price on our bed room suit

Jonathan was awesome and knowledgeable. Never felt pressure to buy anything!

Had a great experience while purchasing a sectional and sofa. We enjoyed working with Reggie - he was polite, patient, answered all of our questions, and very professional. Would highly recommend.

Easy process. Jonathan was great to work with. This is my second purchase and they are always professional.

Christy and Irwin were fantastic from the time I walked in until the time I left. They made a hard time in my life into a wonderful experience. They took their time to explain in detail what my needs were and what products worked best for me. They did not try and sell me on just anything and made sure I got value in my purchase. I would recommend this location every single time!!! I cannot wait to come back and buy something else. The customer service was STELLAR!!! Please give them a raise!!!

Johnathan was so helpful and knowledgable!!

I was looking for quality memory foam pillows and Ashley was my last attempt. They had some great options from tempur-pedic and several others. The sales person Jonathan was so helpful even though they were short staffed. He made sure I was taken care of as well as the other 3 customers. Jonathan got me a great deal on the pillows! I would definitely shop again!

Easy purchase

I really appreciate the customer service! We had a great experience here compared to a competitor.

Customer service was AMAZING!!

I entered the store just to browse and ended up leaving with a new sectional and media stand! Paula was super nice, helpful (not pushy), and friendly!

We had wonderful experience at Ashley! They made the ordering process super quick and easy.

5 star experience thanks to Jonathan R. He was very knowledgeable, gave us great options and was not overly pushy. The purchasing process was a breeze and we came out with more than we originally went in for thanks to his help and advice. I’m a visual person and he moved pieces around for us and helped us pick out the perfect set for our living room and pieces for the bedroom. Highly recommend asking for him on your next visit. We will definitely be back!

Elizabeth was a delight to work with. Great pieces.

Ms Lagos was very helpful

Christy glover did an awesome job at helping us pick our furniture.. will come back again

James very helpful and asked questions that lead me to understand what my real needs were

Bo beard was very helpful in assisting in our decision of great furniture

Bo Beard was very knowledgeable about the living furniture. He made sure we made the best decision based on our wants and needs. He has a dynamic personality. Thanks so much Bo!!!

Eric was incredible to work with! He was very knowledgeable and patient with us while we were deciding. I can’t recommend coming and seeing Eric enough.

Christy was amazing. She made the buying process who quick and simple. And she’s very informative.

Bo did a great job showing furniture that would work for what I needed. He was very personable and just had awesome energy, I would be happy to buy from him again.

Christy at the Athens location was very helpful. We have scheduled a delivery for next week and I fully expect to receive a beautiful love seat. UPDATE: Delivery was great and we love our new loveseat. Overall a great experience!

Christy was awesome! Everything was super easy!

Great experience with Jonathan!

Paula is super sweet and helpful! I went in for a couch with the deal I had in mind from browsing online, and walked out with a couch AND bedroom set for less than I was expecting to spend just on the couch! She also was able to ship these items to me very quickly. Super excited!

Jonathan Rushin was great at helping me buy my dresser- explained everything, made it easy- without much sales pressure to buy- Great work- come see him for your next Ashley Furniture!!

Paula was fantastic- made it very easy to purchase a new sofa that I am sure we will love for years!

Jonathan did an amazing job hearing our needs and making sure we found the perfect sofa! Thank you so much!

Christy and Irvin were so helpful!

The experiences with visiting this Ashley location have always been positive and the team working is very helpful. Jonathan worked with us to help us purchase a recliner that we have been interested in for a while and the experience was great overall.

We stopped in to look at a book shelf and Paula helped us. Being completely honest… sales people typically drive me crazy. Not Paula. She was friendly and knowledgeable and not pushy and clearly just wanted to help even though we were looking at a small ticket idea. I was super impressed. She knew exactly where to take us and was just so helpful. We will be back. She needs a raise. 🤣 But for real. She will be the reason we return. Thanks, Paula

We had a great buying experience at Ashley! Paula was extremely helpful and knowledgeable! She took a lot of time with us and even let us move furniture around to make sure we liked it. We would definitely recommend working with Paula! She was great!!

Excellent sales associate. She understood what I needed and helped me locate and purchase them. I even exchanged one item later in the day with no hassle. Paula Lagos was great!

Shopped on phone due to being unable to get the quantity I wanted on line. The gentleman helped me to get what I wanted and the exchange was professional and my time on the phone was very short. Mission accomplished!!

Christy was very helpful

I came to Ashley to look at a Raw cliff sectional. Paula greeted me and knew EXACTLY where it was, answers all my questions....snowede other options AND tables I could consider. I'd planned to look at other pieces, but decided to buy on spot. So refreshing to get a low pressure, but extremely knowledgeable sales associate. Superb and Excellent. I will ask for her in the future. BLESSINGZ ❣️

Great

The Athens store was great. The Buford store sucked.

Christy was extremely knowledgeable and friendly. She knew a great deal about all of the products she showed us. Was able to get us in the idea mattress for our situation! Thanks again

Jonathan was great, helpful, and quick! He was very educated on all the furniture/products and helped make the process super easy. I will definitely be asking for him again for my future purchases! ⭐️5/5 stars!

Johnathan did an excellent job today. He listened to what we were looking for and gave us lots of options. He wasn't pushy and seemed to care about helping us get what we needed and could afford. He is excellent at his job. We highly recommend him if you're in the market for furniture.

Jonathan Rushin was the best with helping me choose one chair for my dining area . He walked me thru the store and gave me prices within my budget . I highly recommend him for customers !!

Our sales person was very nice and accomodating. He wasn't pushy and made sure to listen to and answer all of our questions. The billing part was a completely different experience. Ashley "automatically" adds the product protection plans into your bill without your asking. If you don't look closely and check the bill over thoroughly, you will automatically get hit with many extra charges for things you don't want. Proceed with caution.

Reggie was very smart and helpful!

We got a mattress with Paula, and she was AMAZING!

Jonathan Rushin was SO AWESOME!!. VERY helpful and patient. Very knowledgable. My husband and I both agree - Going forward we will ask for Jonathan after the great experience here today!! Bought a lot today because of him. We will be back!

Tried to get an extended warranty on couch for a warped frame clearly covered for 5 years. Can’t get them to come out to my house. Contacted manager several times. No help at all. I now have a couch with a warped frame that looks awful! Do not buy from Ashley furniture they are not a honorable furniture company!!

Eric was most informative and polite. So helpful on making decisions on a couch and provided us with measurements and prices appropriately. Thank you!

So helpful and knowledgeable!!

James was a great help at the Athens location. We are very pleased with the service that we were provided. Again look for James he is awesome!

Paula was absolutely wonderful! She was friendly, welcoming and very knowledgeable about all of the options that are available! She made the process very easy and there was no stress involved. Beth was wonderful and helped me when I came to make the purchase!

Loved the salesperson Christy. She was precious and very thorough

Christy provided excellent service at Ashley Athens, and we are thrilled with her work.

Best experience ever, All employees they really care for their customers, Specially Eric Simmons he is the best.,❤️

Great service and attention to detail from Eric today!

We purchased mattresses today with the assistance of Elizabeth and Gerald, both of whom were excellent and easy to work with.

Paula Lagos is a great Sales Advisor. She takes her time with you to make sure that you are comfortable with your purchase. She also makes you feel like you are important to her. She gives you good information regarding the items you are looking for and answers all the questions that you have. All in all she is alwsys a great person to work with. We like her so much we ask for her each time we come in.

Bo Beard is an incredible salesman. He was helpful and honest. He helped me make the best choices for affordable prices and what would look best in my living space. He has a wonderful personality and energy that makes him personable. I would purchase furniture from him again.

One of the best shopping experiences of my life. Everyone was so pleasant and helpful especially James Schliestett who helped me from the beginning. I will definitely be back for my furniture needs. I love my new couch and I recommend everyone get the protection plan.

Bo was amazing to work with! His upbeat energy and personality made the experience so fun and easy! He gave us honest opinions and didn’t pressure us in the slightest! By far the best experience I’ve ever had buying furniture! Thank you Bo!!

Very pleasant and knowledgeable sales person Elizabeth R.

Great experience! Best store and Eric is Amazing!! He was very patient and even stayed late to accommodate my purchase. Will shop again soon!

Excellent customer service and we found exactly what we were looking for.

Great experience again with Reggie todayat Ashley in Athens. Thanks so much, Reggie!

Just bought a new bedroom set with Eric, he was truly amazing! He did his best to get us the best deal and experience. If you’re in the market go see him at the athens store.

Reggie was so patient and helpful! Will definitely come back to Ashley furniture for more.

Excellent experience, Bo Beard did an excellent job understanding our needs and helping us get all the furniture we needed for our new home at a great price!!! Absolutely pleased!!

Christy and Mackenzie did a fantastic job of showing my family and I every option that was available to us. I will gladly recommend Athens Ashley for anyone who is looking for new furniture.

Jonathan Rushin was professional and friendly. He listened to what I was looking for, showed me option and explained all finance options.

This has been the upmost greatest experience I’ve had in any furniture store ! The associates/managers were very helpful and patient! I’ll definitely be returning! I highly recommend this location!! Definitely a 10/10 highly recommend!

McKenzie greeted me when I walked in the door then actually gave me space to look BUT when I made my decision she was right there ready to go and made it all super easy! She was great!

Justin was great to work with. We enjoyed the low pressure assistance throughout our shopping experience.

I purchased a reclining sectional a few years ago, and I did purchase the extended warranty with it-not something I normally do. Well, I started having trouble with one of the recliners and after sending a technician out-in just a few days after I reported the issue-they determined that it could not be repaired. The furniture I had purchased had been discontinued, so Ashley issued me a credit for the entire amount I paid for the sectional. Not just the recliner that was broken! The extended warranty proved to be very useful! Paula at the Athens store was so very helpful in assisting me with purchasing a replacement. The process was very easy and I’m so satisfied. I did purchase the extended warranty for the replacement sofa too…not intending on having to use it, but just in case! Great customer service in the Athens store, went over and beyond! Thank you Paula and Athens store!

Jonathan was helpful and polite. Would highly recommend!

Just bought a new couch from Ashley and let me just tell you, it’s the most comfortable thing ever!!! It sucks you in and makes you want to take a nap! Bo was the sales rep that helped us out and he was nothing but wonderful!

Bo did an excellent job helping us and we found the perfect couch.

Paula was readily available when I needed her expert advice with selecting the appropriate size, color, and style of furniture for clients and school projects. She was flexible, understanding, and patient during shopping experiences. Paula made these experiences pleasant by listening to our needs. When I am decorating a room that requires new furniture for myself and/or others, I contact Paula.

James was very helpful and PATIENT with our multiple changes of living room and bedroom sets! High quality furniture at very reasonable prices. Highly recommend!!

I want to Thank Christy Glover for the amazing support while me being very picky today! Nothing less than Amazing! Go see her and tell her La Toya sent you and heard she was the BOMB!!!

Christy was an amazing sales woman. She knew her stuff about everything in the store. She is the to go person to see at Ashley.

Furniture shopping is almost as stressful as car shopping but Paula at the Athens Ashley store was amazing!! Not pushy, didn't try to sell us something we didn't want, she actually listened to us and what we were looking for, gave us time to shop without hovering over us. Very down to earth and got us exactly what we were looking for! Thank you Paula!!

Paula has been my sales associate multiple times over the last five years. She is always so kind and professional. When I came recently for another purchase, I was so happy she was still there to assist. Thank you, Paula, for your wonderful customer service.

Paula helped my husband and I with the purchase of our new sectional. I told her what I was looking for, she showed me the layout of the store, then left me to look around at my leisure. She would come to me intermittently to make sure I was finding what I was looking for, make suggestions, and answer questions. Once I decided on a few options, she sat down with me and we talked about costs, delivery, and pros and cons of each based on what I had said I was looking for. I left with the intention of coming back soon with my husband. By that Saturday, I knew what I wanted, and Paula came and sat down with me and my husband and took care of all the details of the sale. She made it all so easy. She never pressured us, but yet she was there for us. Thank you Paula; I can't wait for the delivery of my new sectional, and I hope to be back soon to purchase more pieces.

Paula did a great job on helping us pick the furniture we wanted. Her customer service was excellent.

Elizabeth R. Was real nice and helpful, did a good job at explaining details & Irwin did a good job at making sure we got exactly what we wanted, he gave good references, was patient and did good with his help of service

After shopping around, we decided to check out Ashley’s. We were greeted warmly and after discussing what we were looking for, we were shown many wonderful options. We never felt rushed or pushed into making a purchase. Bo and Paula offered fantastic, personable service and we couldn’t be more pleased with our experience and purchases.

Eric was awesome! He is an amazing person and so helpful! We will be back soon!

Elizabeth R. Did a great job. I hate shopping. She went above and beyond working at getting me the deal I wanted and gave me my space to make a decision

Absolute masterclass in customer service. Eric, our salesman, was attentive to our every question and concern and made the entire experience a pleasant one. My wife and I look forward to working with him again.

Purchase experience is as expected with professional knowledge from employees. We specifically worked Christy in Athens; she's very nice.

Great customer service! Eric was very helpful! Will be back for sure!

Great experience with Jonathan!! Very knowledgeable and did not feel any pressure. He listened to our requests and needs

Christy was excellent in selling our chairs.

Christy was excellent. Very kind, gave us space, and was super informative. Would 10/10 recommend her to anyone!

If you go to Ashley Furniture ask for Paula & Jonathan! Great Customer Service & Got me out of there within 20 minutes!

Jonathan was very helpful and knowledgeable. He is a good asset to the company.

Jonathan was friendly, efficient, and super helpful!

Jonathan & Beaux were helpful, quick, and professional. They made our purchasing experience easy & fun! This will be our 2nd large purchase from Ashley and we have been extremely satisfied with the process and furniture for over 15 years!

Got a good couch. Jonathan Rushin was helpful and didn't try and get us to buy anything we didn't want.

Eric Simmons is a great trusted advisor- he took time to hear our interests and guide us in the right direction. Love our new pieces!

Jonathan was very helpful and nice, he made me and my family feel very comfortable and welcomed. He truly made this first time experience feel like we’ve done it multiple times, an amazing employee thank you so much!!

James was very helpful and nice

We love Ashley Furniture. They have wonderful furniture and wonderful service. Our helper today was Jonathan Rushin. He always great

We enjoyed your sales lady Christy Glover. We will be coming back to look for more furniture and asking for Christy help. Thank you Maggie

Christy Glover was outstanding. She is a credit to your store. Honestly one of the best salesperson I have ever had.

Elizabeth my sales person at the Epps Bridge Road location understood the assigment. Also, Gerald the manager ensured that i was taken care of. Walking in the store and being greeted by Elizabeth was very refreshing. Here knowledge of the products and the customer needs was met. Thanks again and looking forward to seeing them again for the remaining needs of our new home.

Christy was EXTREMELY helpful during purchasing our first mattress! Very knowledgeable and personable! I had a great experience at Ashley furniture in Athens.

Jonathon was very helpful and got us the best bang for our buck! Next time we need furniture we will be back!

Bo is awesome with amazing service! Friendly, funny, and HONEST!! 100% recommend Bo. Let him style your home and his expertise.

ERIC WAS INCREDIBLE!!! We are so glad we came here please ask for Eric! He is a gem

Jonathan was great. We would for sure work with him again! 😁

Sai and Jonathan were extremely helpful with our guest bedroom purchase!

Eric was great and very helpful!

Quick and easy process. No pressure sale. Recommend Elizabeth in the Athens GA Store.

Elizabeth was helpful and informative. It was a pleasure working her. The furniture purchased was a great value and the store had a great selection to choose from.

Jonathan is extremely knowledgeable and helpful. Especially for someone who doesn’t make decisions well

Paula is absolutely amazing! She made the whole experience! She took the time with us to find something that would really work in our space and that we loved. Highly recommend shopping with Paula at Ashley’s in Athens for any furniture needs.

Mrs. Rossi was FANTASIC.

Johnathan was very helpful and knowledgeable.

James helped us find a mattress that fit our needs super fast. He was knowledgeable of the different types and guided us in choosing the perfect mattress. We did not feel pressured to make the purchase. James was patient and kind. Will definitely shop here again.

James did a great job showing us around the store. He was very helpful. I’ll post a picture once we get our new furniture 😊

I was helped by Elizabeth and she was absolutely amazing! She gave me a run down of pricing and payment plans, she was very eager to jump in help me or share information. She’s such a great spirit! I would have been in that store all day looking at furniture and talking with her lol she made it such a fun shopping experience.

Great service.very helpful and courtesy. Jonathan gold star. Lesley nelms

Very professional did not push anything on me to buy very helpful

I purchased a king size mattress and dining table and chairs set. The Ashley gave me a 0 percent interest for 12 months and a lot of discount. They were very kind and nice!!

Bo was great to work with! He listened to our needs and met every one of them! He allowed us to browse without hovering over us but kept checking in to make sure we were good! Got the exact living furniture we wanted and will be back to get the bedroom suite we liked as well! 5 ⭐️’s for Bo!

Christy was extremely helpful, gave us room to breathe and pick out what we wanted and only helped when we asked for it. Great experience!

Store was great. Jonathan and the store manager Irwin were extremely helpful. They didn’t try to up sale us and we walked out with the pieces we wanted. Great service.

Jonathan and Irwin were so helpful. It was a great experience.

It was very detailed and easy to understand.

Jonathan, was great relaxed and let's plus look. My wife broke a lamp, didn't have to pay for it. All in all good experience got out under the price I wanted and saved the day.

Jonathan was excellent. He gave us the info we needed and wanted. He was also not high pressure and gave us time and space to discuss amongst ourselves. I would recommend his sales expertise and service to anyone needing help with furnishings. We also love Ashley furniture for their selection and pricing. Thank you Jonathan!

Christy was very helpful and very personable. I enjoyed the experience! She was very knowledgeable about the furniture too.

Paula was excellent in customer service, knowledgeable in the products, and was a pleasure to work with! Go see Paula at Epps Bridge in Athens!!!

I bought the Beachcroft outdoor furniture and am thrilled with it. I’ve had so many compliments. We have a huge front porch and it’s the tailgate hangout for college football. Everyone compliments us on the furniture. Christy is my go to at the Athens location. She goes above and beyond to do what’s best for the customer. I met the manager, Erwin, today and was super impressed. What a positive person and a great representative for Ashley. I’ll continue to do my furniture shopping at Ashley because of Christy and Erwin.

I am a cripple senior citizen. The night manager and the sales lady was so great to me. They just got me a new living room suite and a bedroom suite and a breakfast set for me. The best mattress and adjustable base for my bedroom suite also. They made it so easy and great for me. I bought $23,000 dollars and supplied my whole house with new furniture. I love everyone at Ashley Store in Athens Ga I will only buy from them. Thank you all so very much. Mae Wages

If i could give negative stars i would. Buyer beware. I’ve tried to contact Ashley furniture since June…. JUNE of 2023 about repairs for my furniture, it’s always the run around “if you don’t hear from us in three days call us back”, “can you send the pictures again we didn’t get them”, “no there are no tickets for your furniture repair”. I figured if i left this someone would reach out to me, but i doubt they’ll even take the time to read this, much less contact me about my furniture. Save your money and time and go somewhere else.

My daughter found just what they were looking for 👍

Eric was so helpful and we loved working with him!

Johnathan .. was very helpful and allowed me to make a ver good informed decision

Eric Simmons helped my husband and I buy a couch for our first home and it was such a great experience! He was friendly and personable and made it such an easy process with great recommendations. If we need furniture in the future we will definitely be repeat customers!

McKenzie is knowledgeable and fantastic! Made the process easy and exciting to feel good about my purchase and vision.

I want to express my appreciation to Eric and the team for their exceptional service. They went above and beyond to ensure I not only purchased a product but found one that left me truly satisfied. Their dedication to customer satisfaction is commendable

First of all, the salesman was great !!! Eric Simmons!!! But now the rest of my experiences with Ashley was awful. I waited 3 weeks for my order , then I received a damaged sofa twice and they expected me to miss work two times. I was told I would get a refund of some of my money that never happened and almost had to cancel my order after I gave my old furniture away! Just awful experience with this company !!!! Just beware ps you shouldn't have to send a technician out to fix brand new furniture!!!

Good experience.

Our sales rep Eric Simmons was absolutely FANTASTIC!!! He treated us like we were family. I cannot express how awesome our experience was enough. If you’re in need of furniture, you need to go to Ashley Furniture in Athens, Ga and ask for Eric.

Ask for Bo! Bo made it easy and stress-free finding our living room couch. We had a great time working with him, he has such a great personality!!

A+ service!

Jonathan was great, excellent service!

Great sales woman..showed me all the ins and outs of all chairs available to me in the configuration I wanted. Showed me the use of cables and how they connected and what my options were. Once I made up my mind, transaction was quick and efficient.

Bo was awesome, as always!

Quick and easy transaction. Ashley had exactly what I wanted.

Elizabeth R was very knowledgeable, patient and kind. Thank you so much!

Nice people, great location

Had a great experience with Johnathon today it was so refreshing to be able to look at items then find a sales person to check out with rather than be followed around and pushed towards every item we looked at.

Ashley Store ordered the wrong item and they refuse to accept responsibility for the error. It's going on week 2 and I'm trying to get the right item delivered. I will keep you posted. This is the 2nd time this has happened. I should have learned my lesson from the first mishap. So much for second chances. There will not be a third. Don't purchase from this store. Horrible customer service. I should have checked BBB before making another purchase.

Bo Beard was absolutely amazing! He made the process seamless for us to furnish our new home. He educated us on product and warranties which made us so comfortable with our purchases. Best experience!

Jonathan is who helped us get a good deal on our favorite piece of furniture at Ashley! They have great quality pieces and hope he is here when we get ready to update the furniture in the next room of our house as we will be repeat customers!

Great experience buying our living room sectional - Jonathan was an excellent advisor!

We have an absolutely fantastic experience and it was all because of the hospitality and wonderful service that Jonathan provided. He was very helpful without hovering. Answered all of our questions and got us an amazing deal!

Christy helped me with buying a chair for my 92 yr old mom. She was great and so patient and helpful!

Eric was so welcoming and helpful!

I’m so disappointed with Ashely’s. We’ve basically furnished our whole house with Ashley’s. Up to this point we have only had good experiences. We were in need of a master bedroom suit. We bought and ordered an ENTIRE bedroom from them. They delivered and set up everything but forgot the box spring. After calling multiple times we were told there was nothing they could do and now my husband and I are sleeping on our mattress on the floor because have no bed.

Eric was the most inviting and helpful salesman Ive ever met!

Reggie was very helpful. He greeted us then let us look around. Later, we had some questions about the sofas we were looking at and he had all of the answers. His help and no pressure approach made us want to do business with him so we made our purchase.

Erwin & Jonathan were amazing! So excited for my beautiful new furniture!!

Eric was tremendously helpful!

My experience was amazing. The sales agent was super knowledgeable about finding me the perfect sofa to fit my small space.

Jonathan Rushin was great to work with - no-pressure sales and very relaxed and friendly.

Jonathon was great, very informative and we alway come to Ashley, we’ve had great experience.

Both Elizabeth and Christy were very helpful. We love the sofas.

Jonathan Rushin was a great sales associate was really helpful during our purchase. Overal good and easy experience.

Going on the 3rd delivery trying to get the table we purchased in November. If you buy a table from Ashley furniture BEWARE…it comes in pieces. Most absurd sales tactics I’ve ever encountered. When they deliver BEWARE your full order will not be on the truck. Have the base of the table BUT who just orders a TABLE TOP. Mine is missing. No customer rep has called me. I had to call them. Even though whoever I talked to when delivery guys were here 2x said someone will contact you regarding your tabletop. No one did. I had to call this store. Still waiting and wondering what kind of Mickey Mouse warehouse operations this company has. Never again will we buy from this company.

We purchased a bedroom suite, After looking on Saturday we decided to buy. Our sales rep. Jonathan was fabulous. Saturday he took time to answer our questions and told us to call if we had questions. I spoke to him 2 other times and finally made the purchase over the phone. He was able to meet our delivery needs. He was a pleasure to work with and he was very knowlegable.

Great customer service! Thank you Jonathan for all of your help!

Awesome service!!!! Found exactly what we wanted and best of all- it’ll be delivered next week!! Jonathan R was great and very helpful!!!

Thanks to Erick, he is an excellent seller, very friendly and helpful

Great Furniture buying experience! If you are in the market for new furniture you need to visit Riley Broom with Ashley Furniture. She is very knowledgeable, and patient. I would certainly visit Riley and Ashley again!

Eric Simmons was the BEST sales associate. So thorough and making sure everything was right. He made the process so easy! I’ll definitely come back and ask for him.

Riley Broome was our sales person, and was very helpful, low pressure. I mede a purchase and will use her again.

Jonathan Rushin was fabulous and helped us with our daughters new room. Wonderful experience and would highly recommend working with Jonathan!

Fast and great service. Jonathan was very helpful and explained all our options. We will continue to shop with Ashley.

Eric Simmons is the best! Very helpful and fun to work with.

Quick, easy experience with a wonderful associate named Elizabeth. Walked in with budget in mind a rushed for time. Left happy and confident.

Christy in the Athens store was awesome helping us purchase a new Purple mattress and base. Very professional with 5 star service!

Jonathan was super helpful!!!

Jonathan was an amazing help! Very personable and knowledgeable about everything Ashley!

Christy was so helpful and pleasant to work with. Thank you!

Eric was amazing in recommending me a bed for the future!

Christy was amazing!!! Smooth and efficient.

We had the best experience at Ashley Furniture. Bo was very attentive and made everything a breeze!

Elizabeth was extremely helpful and knowledgeable. Thanks for your great service!

I'm so Happy that my husband & I stopped in @The Athens, Ga. Ashley Store today!🙂 Paula & Erwin were so friendly, sweet, informative & helpful while we were trying to find a new mattress. It was a very pleasant experience & We're hopeful & prayerfull 🙏that the delivery & set-up will go just as nicely. Thanks Again!🤝 & May GOD BLESS YOU & YOUR'S🙌 Merry Christmas 🎄

Christy was SUPER helpful working with us to select a new mattress. We’re looking forward to a lot better sleep! Good experience, good products, good prices—will shop the Athens Ashley store again!

Eric was so helpful and informative and had a stellar personality. Will definitely consider coming back for future purchases. Amazing customer service.

I purchased a new mattress. And because every mattress I have ever purchased was sold as a set with the box springs, I assumed the springs were included. I also assumed that a $200 delivery fee would cover the removal of the old mattress. This has been routine all of my 63 years. At delivery we discover no box springs and no removal of old mattress. How simple it would have been for the store to at least mention this to me. Very diasappointing for Ashley furniture to treat a lifelong customer this way. I take responsibility for not reading all the paperwork, but based on past experience with Ashley I never needed to. They were always clear and upfront with every detail. Pretty important detail to miss for both of us.

I went to the Ashley’s in Athens and I’m so glad I did! I finally found what I wanted and the sales lady Paula helped me. She helped me so much! I’ll be getting a bed next and I’ll be coming back to Paula! She was great and gave me very good customer service. I recommend Ashely’s but ask for Paula 🙌

(Translated by Google) Excellent service from Paula. (Original) Excelente servicio por parte de Paula.

We came to ashley furniture in athens on November 16th & bought a sectional couch and end table. It was scheduled to get delivered on the 28th of November. I took off work for it to get delivered waited all day and they took it out of the truck and told me it was broken & ashley would give me a call. Ashley never called me , i had to call them that next day. I have scheduled a christmas party at my new home on December 2nd for a reason due to getting my furniture. We didn’t get our couch and now our guests and family coming into town staying with us will have to sit on the ground. We have waited already 2 weeks on this & now another 3 weeks due to it being broken. This isn’t our fault that delivery truck just toss the furniture in Since they aren’t the ones paying thousands of dollars and we now are having this inconvenience for our guests. I called customer service and all they could do is $50 for me . $50 is all i got offered after i missed work and i’m paying thousands for something that was out of my control. I thought ashley furniture was better than this. They should atleast refund me way more than $50. $50 doesn’t pay for my bills when i have to miss work. Due to this situation now I have to take off work twice this month . My guests will have to sit and sleep on the floor. I think this should be resolved somehow. Now i am waiting 5 weeks which is insane. i would have gone to rooms to go if i knew i would have all this trouble .I came to you guys for this reason bc your turn around time was 2 weeks. I am very upset that customer service couldn’t help me or rush my couch. This is very inconvenient now for my guest. We may need to get them a room at a hotel so they won’t have to sleep on the floor and guess what that’s more money i have to spend all because they just throw your furniture and broke it. i’m considering canceling the whole set and going to Rooms to go. Future reference i know not to go back or recommend to this to everyone i know .

Had an amazing experience with our salesman Bo! I highly recommend dealing with him. He is funny, friendly and down to earth. We never felt pressured to buy anything.

I had a great experience purchasing a new full size bed. The salesperson, Riley, was a delight to work with and answered all of my questions. She helped me find just what I was looking for. I got a good delivery date too, which is a bonus bc I won’t have to wait too long to have my purchase set up and ready to use in my home.

Eric is the best! Was very helpful and we found a great rug for the living room. Helped us look at mattresses and gave us a pillow when we wanted to try laying on one! Highly recommend!

Very nice place with beautiful furniture. Excellent customer service. Thank you Christy for all your help! Very pleased with my purchase.!

Our first experience at the Epps Bridge Ashley was beyond satisfactory. The store manager, Irwin, was accommodating, informative, patient, personable, and genuinely kind for the entire 4 hours we were in the store. He gave all the time and attention we needed without hesitation to make sure all of our questions were answered and that we were happy and confident with our furniture purchase and purchase price. I highly recommend seeking out Irwin and the Epps Bridge Ashleys if you are in need (or want) for new furniture! Thank you Irwin!

I love the experience Jonathan Rushin really did help me with the budget i was looking for and also getting the job done! Thank you Jonathan 😊

Riley, our trusted advisor, walked us thru the showing, testing and overall sale of our recliners. Most helpful and very knowledgeable. Never rushed us, great conversationalist and super patient. She will be our sales rep when we need other furniture.

Jonathan was great - best deal

Jonathan was great!

Love the folks at Ashley Furniture for always helping me make my house a home! Thanks Eric for helping me with my new bedroom set :)

Eric and Erwin was very helpful. We got a king mattress, adjusted frame and 2 pillows. The price was very reasonable.

Riley Broome

Bo beard is a wonderful salesman!

Eric was great and we can’t wait for our new couch to be delivered! Thank you again Eric!

Elizabeth was great with helping us purchase our sectional! Very knowledgeable, efficient, and kind.

Eric was helpful informative, very polite , never tried to push any thing on us . I had an idea of what I wanted and he was very good at helping us get what we wanted. This was the best experience we had as a first time shopper at Ashley . Great experience, thanks to Eric !!!!

Riley was super helpful and patient. Can't wait for my new stuff!

Clean and organized

Great service and a great deal on dining room set! We’ll be back!

Sai and Elizabeth were super helpful, knowledgeable and cheerful without being invasive. They made shopping pleasant. The desk we bought is sturdy, good quality, and attractive. We would definitely recommend

Christy was great will definitely be back and hope to work with Christy again

The customer service I received was very good. They were easy to talk with.

Excellent service

My mother and I came in to purchase a bedroom set and Riley Broome was such a pleasure. She is funny and made me feel Welcomed. She did a perfect job sticking to the ideas we wanted, Thanks!

Purchased a mattress. Process was quick and easy with Reggie!

Christy was very helpful, efficient and friendly. We're going to love our new sofa!

Christy was wonderful! Update 12/15/2023: The sale was great! Everything after that has been horrible. I'm still waiting on the loveseat even though both pieces were showing in stock at the point of sale. FIVE times (so far) my delivery has been rescheduled by the delivery department reason given "won't make it in time for delivery". 😡 Huge disconnect between sale and delivery.

Very helpful, and great customer service.

The delivery itself was good, however, the inside shelves did not have enough stuff to hold them in place. One of the the delivery guys tried to fix this by putting in temporary pins in. As I checked before they left I realized that these were loose and the fell off. The store promised to send technicians to fix these on the November 21st and I have not heard from them up to this point. I guess they want me to call and fuss at them before they come to get this fixed. The unit itself is beautiful.

Elizabeth was AMAZING. Extremely helpful and knowledgeable in helping us find the perfect sofa set ❤️😁

Thank you Paula for holding my very indecisive hand through choosing a new sofa. Couldn’t be happier! I had a very disappointing experience when I ordered a sofa from Rooms To Go website and it was two inches less deep than the online dimensions, and not at all comfortable. I decided I needed to choose one in person. My parents’ sofa is from Ashley and it has held up nicely through the years. Paula actually showed me the one I chose, which I had not seen. It’s comfy yet a more contemporary style. Delivery was smooth and we are super happy!

Bo Beard was a true GEM! He walked around the ENTIRE store with my husband and I and was SO patient while we sat on all of the couches! He was beyond helpful and we will be back again just to see him!

Eric was incredibly helpful and didn’t pressure us into anything we weren’t comfortable with. Great experience and great couch!

I had been on a year-long search for the perfect couch, and I was fortunate to meet Riley Broome. She was incredibly kind and personable, and her assistance made the couch shopping experience a breeze. I highly recommend working with her for your furniture needs!

Christy was amazing! Will definitely come back to get more furniture !

Had the best experience here with Riley. She wasn’t overbearing or pressuring and helped us with all of our questions! Very excited for our new couch.

Ordered sectional sofa 10-1 , had set for delivery on 10-28 , and they call and say not available, will be in on 11-4 .. we’ll that day has come and they say we can only get one piece and the other piece is back ordered. So we have cancelled the order. Why sell me something you don’t have in stock is ridiculous. Really liked it but it’s been a month without a damn sofa.. never again will I buy for Ashley

Riley Broome was great to work with when buying our new sleeper sofa. She was helpful and made the entire process a breeze. Highly recommend seeking her out in the store for a no pressure buying experience.

Riley Broome was great she was super sweet & super helpful!!! She helped me purchase a new bed frame & dresser . I would definitely recommend asking her for help.

Riley Broome is amazing! She made my experience quick and seamless. I’m excited about my new furniture and look forward to my next visit!

Our sales lady Elizabeth was very impressed. Information she gave us helped us make a decision easily.

We ordered and paid for a couch, loveseat, and recliner three weeks ago. It was suppose to be delivered today. Got a confirmation on Monday for all three pieces. Only the loveseat came today. The delivery driver had to tell us it was on back order and that Ashley furniture should have called us. We call and they say we don’t control that. After being on hold for over five minutes, she says the manager was busy with a customer and couldn’t come to the phone. They should not be able to sell furniture if it’s not in stock. This is very poor customer service. Take our advice and do not order from Ashley furniture. Once they get your money, they don’t care if you get your furniture or not. All they care about is a sale.

Riley was wonderful and super helpful!!

Mackenzie is the best in all areas. We came in 6 months ago to pick furniture but weren’t ready to buy then. She was sure to keep my cart updated so it wouldn’t be deleted and even sent texts with updates on my order to keep me informed. I’ve never had such a patient, kind , understanding sales rep from anywhere. Because of Mackenzie , I definitely would recommend Ashley Furniture ! Be sure to get her to have a phenomenal experience!

Christy was very helpful. We appreciate her hospitality.

The experience of buying a new reclining couch and love seat could not have gone any better! We had lots of choices to sit in, get a feel for and make a decision that was never pressured. Great communication throughout the process. Christie helped us and really made everything go smooth. As we were walking out Irwin, Store Manager checked in with us and we even had a great discussion about Georgetown Basketball. The stop into Ashley Furniture saved us a trip to Atlanta! We highly recommend the Athena Ashley store.

Eric was very professional and nice. He showed us a few different choices and listened to what we were looking for. Everyone was very nice. Thank you so much. Will definitely be back.

Great communication and help over the phone to place an order.

What a wonderful experience I had shopping at Ashley! Christy was wonderful She went over every detail of the sofa that I was buying and answered every question. She was also very personable and very friendly. The whole staff was extremely friendly.

Clinton at Ashley furniture was a major help getting me taken care of and went the extra mile!

Paula was amazing!!! We are moving into a small space but she helped me design an adorable, efficient situation marinating style with functionality! She is so friendly and knowledgeable (of both interior design and Ashley products) making the process pain-free and enjoyable. Thank you, Paula!! 🙌

Very friendly, helpful and informed staff! We looked here, then did a lot of online searches and decided nothing was as good as seeing the furniture in person. Great help from Riley Broome when we made our actual purchase.

Very GREAT customer service and professional experience.

Everyone is super nice and always they’re always there to help you no matter what you need. Great customer service.

Very good experience. Lovely and knowledgeable salesgirl, Riley.

Christy was such a great help! She was very thoughtful and thorough in helping us find a new couch for our home.

The sales person was very knowledgeable and professional while helping me to select my purchases.

Great selection of what I was looking for, Great customer service given to us by Paula who greeted us at the door and was never pushy to sell us anything. She took her time to make sure we were happy with our purchase. I will return to Ashley Furniture if I need anything else.

Came into the store to buy living room furniture. Riley listened to what we wanted and found the style we were looking for. She was very friendly, knowledgeable and pleasant to work with. Great customer service! Looking forward to working with her again!

Elizabeth and Gerald was so awesome to me on today they are both good people

Riley was extremely helpful and pleasant to work with when trying to find a loveseat and accent chair.

Christy is extremely friendly and engaging. In addition she is very knowledgeable of her inventory and “rules of the store”. Truly a solid professional! My wife and I Both were impressed and can HIGHLY RECOMMEND her as your Trusted Advisor!!

Christy was and is amazing!!! I have always loved Ashley furniture and have great service but Christy was the easiest and professionally fun person to work with!

Christy was so much help with our new purchase for our living room! Will be going here for my new furniture purchase!

Christy was AWESOME helping us pick out our new living room furniture!! Highly recommend!!

Riley was awesome she helped me find just what I wanted. Showed me the wonder board and was very knowledgeable.

Riley was very helpful and knowledgeable

Riley Broome was such a great advisor. We Had a great service and we are happy with our new Set of Living room Furniture. Please ask For Riley.

Thank you to Bo and Riley! I received the best service from both. I’m so excited to get my new sofa with a reclining chaise.

Christy was great! Made my purchase so easy and she was patient with my little one when he didn’t want to be the most cooperative!

My wife and I had a great experience buying our bed, mattress, and entertainment center from here. Paula was the sales associate that we worked with and she was very friendly and helped us with all of our questions. I will definitely be buying from here again when we need to get more furniture.

Go see Riley! She is super helpful and patient. I didn’t feel pushed to make a decision, and I found the perfect couch!

Riley Broome was a big help make sure she gets the gratitude she deserves!

Christy was beyond amazing! She took care of us right away with alot of patience and professionalism. Thank you!♥️

Wonderful experience. Riley was awesome!!

Great sales associate and super helpful!

(Translated by Google) Very good service from Mrs. Paula Lagos, I recommend her and she assisted us in Spanish, thank you (Original) Muy buena atención por parte de la señora Paula Lagos , se las recomiendo y nos atendió en español, gracias

Riley is an amazing Advisor! Look for her!

Word of advice, just be careful ordering and paying for furniture that is back ordered. Purchased a sectional sofa on 8/12 was assured all pieces would be in and could be delivered in a couple of weeks. On the first scheduled delivery date 8/31 got a phone call that the corner piece was still backordered. Rescheduled delivery for 9/14, got a phone call night before that 2 pieces were back ordered and delivery was going to be cancelled and rescheduled. No sofa after one month, was charged full price of sofa on original purchase date. Had to call and cancel the order and awaiting refund. It was a beautiful piece of furniture, just not the best customer service. If you don't have it, don't sell it. Update 9/20: After I posted this review I was contacted by the Irwin(hope I’m spelling that right) the store manager. He was very professional and kind and apologized for delay in receiving the sofa I had ordered and paid for. He promised to make it right by getting all pieces delivered to me within the next week and he also offered to refund the delivery fee. I received the sofa by the date promised. The gentlemen who delivered it did an awesome job bringing it in and setting up. I’m still waiting on the delivery fee refund but I absolutely love it and I’m very pleased with my purchase. I would purchase from Ashley Furniture again.

I was very happy with my $5,000 sectional that I purchased from Ashley 3 years ago. I was comfortable with the purchase knowing that I also bought the warranty, until it was time for me to use the warranty and was told by Jose Fernandez from the warranty department that the items that are broken on my sectional is not covered under the warranty. When I made this purchase the salesman told me that the warranty covered any and everything that went wrong with my purchase for up to five years and these simple pieces that connect my sectional together to keep them from moving apart is not covered. Now each peice of my sectional moves when someone sits in them.This is why people don't buy warranties because warranties or misleading and useless when you need them, but yet Ashley's they took my money for the useless warranty.

Best customer service experience by far !! Christy Glover made my whole experience the best ! She explained all the benefits of my new couch for my new home ! Made the financial application for 12 months interest free very easy !!!! will be back for more furniture in the future and i’m asking for Christy !! THANK YOU SO MUCH!

Went in Ashley’s today to browse for furniture for my new place. Christy Glover kindly showed me variety of different types of couches and helped me out with a purchase after be adviced of the benefits that came with the financing plan. Best customer service ever!

Paula was wonderful to work with. Easy transaction, no pressure.

Great experience!! Elizabeth and Erwin were very knowledgeable and great service!!

Great experience! Riley was super helpful.

From the greeter at the front, to Eric who completed our purchase, absolutely total professional. Not many companies offer the type of customer service we experienced. We commend you on the professional service, and attention to detail. We will continue to use your company for our needs and refer others to your company.

With the expert & professional help of Beau, I found exactly what I wanted at exactly the right price. It was a truly delightful experience! Thank you Beau & Ashley Furniture!

Eric is exceptionally patient, trustworthy, and knowledgeable of the products. I would absolutely do business with him in the future, if for no other reason than to tesch one of the female associates in the Athens, GA store not to attempt to undercut a teammate. Not every saved dollar is good and I hope she has the courage to apologize to him and others she’s employed that tactic. He was an absolute professional and personable.

I bought a new dining room set today. Eric was my salesperson and he made the buying experience delightful. He pointed me in the direction of a set that was on sale. I was amazed at the price! I paid half of what I was expecting. After the sale was completed, I realized I needed to make a change but had to pick up my grandchildren. I told Eric what changes I wanted and told him I would be back in 20 minutes. I anticipated having to cancel the previous order and go through the paying process all over again. I had already lectured my three grandchildren about appropriate behavior in the store thinking it would take a while. However, when I returned, the change had been made, the price recalculated and I was handed the new receipt. Everyone was so friendly and patient with my request for a change. I plan to do my future furniture shopping here.

Reggie was very knowledgeable and helpful throughout our visit.

Mackenzie helped us and was great! Good selection of products and she was very knowledgeable of the products, how to help us and gave honest input to help us decide. Very patient and easy to work with.

Christy was a very knowledgeable sales person. She made our furniture buying a pleasure. Will call on her again.

Christy Glover helped us today and we really enjoyed her help. She was so kind and very descriptive about everything. Beautiful store lovely people.

Riley was very friendly and helpful. She was patient with me and addressed all of my questions and concerns. Ask for her!!

Bo! You rock Bo, thanks!

Paula is the best! I really enjoyed working with her!

Elizabeth provided excellent service and made our purchase experience seamless and enjoyable! She is affable, professional, and relatable with her customer base! Also, shout out to the manager on the floor that day, Mr. Erwin, he was great too and helped us find a great deal on mattress/foundation bundle.

Awesome bought a sofa recliner

We had a great experience at Ashley Furniture! Riley was super helpful and then we had to come back another day and Christy took care of the final purchase.

Just wanted to say what a great experience working with Paula. She was a pleasure making everything so easy. I can see she enjoys her job.

Do not buy from Ashley furniture, they have shoddy furniture and the absolute worst customer service ever! Delivery was a nightmare & took weeks. After 1 week, the drawers wouldn’t go back in their tracks & I discovered the flimsy staples it was put together with had given way so that one side was parting from the top. I called the store, sent an email with pictures & over the next week talked to someone in “customer care” and at my local store and got a lot of promises but nothing was done. We ended up fixing it ourselves with real hardware & better bracing. I will never buy from this company again!

I was told that my delivery would be 10 days from the day of purchase, only to receive a phone call 2 days before delivery that pieces of the furniture were on back order. Now, delivery has been pushed back another three weeks. Information on product availability should be easily available for the sales person upon the sale of the items. Seems like they just wanted to make a sale.

Let me just tell everyone that my family had the best experience working with Paula yesterday. She was extremely attentive to our wants and needs and completely worked with us to maintain our budget. If I could rate it higher than 5 stars I would. If your ever in the need for new furniture I highly recommend you see Paula!

I’ve just moved in my apartment and bought almost all my furniture from Ashley. I am very satisfied with every single piece I’ve got. Riley was great! She helped me decide and arrange delivery for all the furnutire that was coming in. Would definitely recommend Ashley.

Paula our sales associate was extremely helpful and knowledgeable when we went to Ashley for a new mattress. We weren't quite sure what we were looking for, but she knew all the right questions to ask and helped us find the right mattress for our needs. Most importantly, she was friendly and fun to work with. She was also efficient and had us in and out of the store in no time. We will definitely ask for Paula next time we shop at Ashley! Highly recommend!

I would love to give a huge shout out to Riley Broome who took the time to go over my furniture needs. Excellent customer service.

Very friendly and helpful

Riley Broome was terrific. She was super helpful and answered all our questions. I would highly recommend her.

Being that it was my first experience with Ashley furniture, I enjoyed the ease of everything when it came to finding out furniture piece. However I was a bit displeased with the level of transparency that exists within the finance department and sales associate. I ultimately wanted to make the purchase but some of the math and pricing analysis was so very word of mouth without detailed explanation I felt like I was getting scammed/swindled into paying an amount that was shy off the best deal I could get as a customer. I’m unsure whether I’ll be shopping with Ashley in the future since there seemed to be a disconnect between finance department and retail associate. Being that my demographic is on the younger side, I also didn’t feel I was being given a respectable treatment based on my stature of my age.

I worked with Paula today…very knowledgeable and helpful!! I highly recommend her to anyone shopping for their next big purchase! Thanks Paula for a great experience!!

Christy was fantastic and made the buying experience easy!

Paula is fabulous! We went shopping for a sectional and she took the time to ask questions about the room layout and preferences about comfort and style. She helped us find the perfect couch! She’s so friendly, patient and really knows the inventory.

To whom it may concern, my name is Dietrich Roland, I came into the Ashley store in Athens Ga today. no one ask me did I need help, then Paula appeared and ask me, I told her I was just looking, she could have walked off, but she ask, what are you looking for. well, she found what I was looking for and I bought it. Kudos for Paula and job well done. I pray the rest of your workers are as nice and kind as Paula and very, very helpful. Thank you again Paula and God Bless you and your family in Jesus name. If you go to the Ashley Store in Athens, please ask for Paula

Paula was really helpful and great customer service. She helped us get exactly what we needed.

Riley Broome was a true delight! She worked with me on everything I bought.

Very nice sales rep. She answered all of our questions. No pressure.

Riley B was absolutely incredible! She helped us out with all our needs and was awesome. Thankful for thoughtful people working at Ashley Furniture.

Great customer service, friendly and very helpful staff, they truly listen and go the extra mile to ensure customer satisfaction. Highly recommend!

Great experience shopping at this Athens location. Showroom was clean and organized. Justus Ortiz was incredibly polite and helpful. He made the process of purchasing very quick and easy. Looking forward to our delivery!

Paula is amazing! I bought a couch and entertainment center for my new apartment today and she was beyond friendly and helpful. She gave us space while we shopped, but also was always ready to answer a question! She figured out what I was looking for and showed me several different options within our price range, which was very helpful! When we settled on one, she couldn't have been more helpful explaining the delivery process and protection plans. If you need furniture- Paula at Ashley HomeStore is the person to call!

Paula was amazing in finding our new Tempurpedic mattress and was extremely knowledgeable and professional. It was a great all around experience and we are so happy with this large investment.

If you don’t go see Riley and spend time with her letting her help you, then youve done yourself a tremendous disservice. I havent had a purchasing experience like this in a VERY long time. Customer care is not dead! 😎 Great job, Riley!!

Paula at the Athens store was amazing!!! She knows her stuff. We will definitely go back to her when we need more!

Very professional and was patient with us while we found the patio set that was right for us.

Bo did an amazing and fast job with getting me what I need! All the staff at Ashley furniture are nice and very helpful as well. I can’t wait to receive my furniture!

Riley our sales associate was terrific, helpful, intelligent and respectful.

Justus was amazing and helpful and patient! He explained all the details thoroughly and was very pleasant to work with.

I was really unsure what I wanted when I entered the store. My sales rep and the store manager both were helpful with my purchases

Super annoyed with Ashley furniture. This is our 3rd time purchasing from them because we love their products but their shipping & communications NEVER fails to disappoint us. We ordered a new sectional and were told it would be here August 2nd. We called today since we had no delivery time frame and they had my husbands phone number wrong, they stated it was not available until SEPTEMBER 6th now?!! The only reason why we went with this couch is because it was available and ready to be shipped so soon. We are expecting a good amount of $$ off our order since we spent $4,000 and this is a huge inconvenience to us. We were communicative with them and told them why we needed a couch so soon. We just purchased a home and are having family from out of town this weekend. Now we will have no where to sit. Hopefully they can make this right or we will be cancelling our order and shopping elsewhere. You’d think 3rd times a charm but I guess not. The only positive part of this is Reggie, our sales guy was super awesome.

We purchased a mattress, couch and love seat double recliner. We were helped by Justus and he was wonderful. No pressure, and he was very knowledgeable. We would highly recommend this store and associate

The salesman was patient and helpful.

Excellent staff providing professional and friendly service.

Enjoyed the young man that helped us

Eric was very helpful and patient with me as I chose my new furniture. I was pleased with the pricing in comparison to other stores.

Staff is very helpful nice

While sectional shopping with my daughter for her first apartment, Bo greeted us at the door. He didn’t hover but gave us time to look around. He was easy to find when we were ready to talk. He was knowledgeable about the products and the prices. He shared his card with his cell number and invited us to call him when we’d made a decision. Once we had made our decision, he put the sofa in a cart for us on the last day of the sale. We were able to make our purchase online and schedule delivery. If the delivery and quality are as impressive as Bo’s good service we will be happy and loyal customers.

I met Christy and Eric, they were both so nice and helpful that it made me want to come back to the store. I certainly will be coming back for my other furniture needs in the future. So if you go don’t forget to ask for either Christy or Eric.

Very nice collection and excellent service

Paid an additional $200+ for “premium delivery and assembly” on furniture to now have had 2 technicians come out and tell me my furniture is broken. It was delivered broken and now I am just “waiting for parts”, it’s been 2 months. Don’t pay more for delivery because it’ll still be broken when you get it.

I cant say enough about Reggie and how great he was handling our transaction. While it was a small transaction, you would have thought I bought the entire store based on the customer service he gave us! Reggie we need so many more like you in the retail business! Thank you!

Bo was absolutely AWESOME, he listened to what my needs were gave me several options. He NEVER tried to upsale/oversale me on what I didn't come in for. Ashley Furniture not only has well built good quality furniture (The living room furniture I purchased 7yrs ago still looks/sits new) But some wonderful and amazing sales people and BO is right there at the top of my list. A satisfied return customer

Christy made the purchasing process quick and easy! She was very knowledgeable about the products in the store, and she was able to help give us peace in making such a big purchase! We are excited to get the couch we chose!

Prompt and friendly service. Very helpful and found just what I needed

I had a great time selecting a new bed and mattress with the help of Eric Simmons. He was extremely helpful and super friendly. I’m looking forward to my new furniture!

Mr. Eric Simmons was great! Very nice and professional!! I had so many questions, so not the easiest customer but he kept the hospitality coming and we made huge savings negotiating the deal! Highly recommend this location & sales rep! Thank you Eric! You

Extremely happy with my furniture purchase from Ashley! Bo from the Athens store was phenomenal and I would definitely recommend him if you are looking to purchase furniture.

Riley is an absolute ROCKSTAR!! She was able to answer all our questions. I never thought I'd enjoy buying furniture! Thanks, Riley!

Nice folks who are not pushy. Very helpful and had what we need.

Ashley Furniture Store in Athens was so welcoming. Our shopping experience with Riley and Erwin was perfect. No pressure just very friendly and knowledgeable.

Reggie was very helpful and great to work with.

Justise was great to work with! He was very helpful in every area. Super patient super helpful! Great personality gave us all the information we needed!

Great service and helpful breakdown of prices and options available. gave an extra discount, and was an overall pleasant experience!

It was quick and easy, very professional service and reasonable prices.

Christy was super helpful and a joy to work with! We will definitely be using Ashley for our future purchases.

Erwin helped us pick out a bed and mattress for our new home. Our experience was smooth, never felt rushed, and we got to set up delivery for the week we close on our house.

They were very pleasant people to work with and they handled and are still handling things for me. I will continue to shop with Ashley.

Terrible furniture.

Look for Christy Glover when you visit Ashley. She helped me complete the look for 2 bedrooms, my living room, and dining room so I can adult in style!

Very nice associate. Attentive without being pushy. Reasonable prices

We purchased a love seat Item #3990596 and a sofa item #3990587 on 02/19/22 with the extended Premium Protection Plan from Ashley Home Store in Athens, GA. They delivered the items, but the love seat was damaged upon arrival. They replaced it with another. We noticed after the first months of use; the cushions and seat suspension began to collapse and we could feel the side boards in the seat suspension. 02/10. Prior to the one-year warrantee expiring we contacted Ashley Customer Care and received a Claim Case #783-2651. 02/13. We received an email requesting photos and serial number of these items. 02/14. We replied with photos. 02/24. They sent a tech out to investigate our complaints. The two techs, Nick and Ben, confirmed our issue and said that they would have to be replaced. 03/01. We had no response and due to the lack of quality manufacturing of these items we requested by email for a reselection. 03/13. There was no reply and another request for reselection was sent. Received reply from Tammy at Ashley via email. 03/14. We sent an email and tried to reach Tammy by phone with no response. 03/15. We received an email stating reselection could only be done in the first three days after purchase. Obviously, our issue didn’t occur in the three days. Ashley suggested we contact the extended warranty provider. We contacted the company, and they responded back on the same day stating that this was not covered by their plan. 03/21. We contacted Ashley and then they sent a second tech, Shenna, to inspect the items and she concurred the same results. She took pictures and she submitted her report. 04/01. We received a reply from Ashley that they were working on a resolution. 04/05. We sent an email after the second tech confirming the issue and reinstated a request for a reselection. They stated a reselection was not an option according to their policy, we requested them to pick up the units and give a full refund. 04/12. We received an email from Ashley stating they were bringing out another set just like what we had and it was delivered 04/21. The love seat was damaged upon arrival, and they took it back. They exchanged only the sofa. 04/24. We had made it clear we did not want another set just like what we had. We have not received a call or email about resolving our current situation. Again, a request was made to pick up the furniture and refund our money. There has been no response. 05/03. We spoke to Ledford with the Customer Escalation Department, and he said I would be receiving a call from Whitney the Manager. We have not received that call. After all that had been done, we received a request for photos after two teams had already come out and inspected the products. Another request for a full refund was made via email on 05/03/23. 05/08. Stopped at the store where we purchased the furniture and spoke with Erwin, the manager. He stated that he would send an email and try to get a clarification on resolution and call me back. No response from him. I called and left a message and he did not call me back. 05/15. Erwin stated that he had received no response from the corporate, and suggested I call corporate Customer Care and I quote “Raise Holy Hell” with them to get my refund. He stated that he has no authority or input on these matters after the sale. This is an indicator of their lack of customer service. 05/05. Received an email from Ashley Customer Care and they offered $180 credit off original purchase price and in exchange they would process an even exchange for the love seat. 05/18. We responded back to their offer. After another request was made for them to pick up their sofa and love seat and refund our money. 05/24. After several attempts to reach them by phone and email there is still no response. This summary was emailed also and asked to forward to Customer Care. 05/28. We received the same computer-generated message for an even exchange or $180 for each piece or an exchange of another just like we already have with poor quality.

Great experience. Bo Beard was great, very knowledgeable and helpful

Go see Bo!! He made the furniture buying experience a lot less painful! Amazing customer service! Great deals. Can’t say enough great things about him!

I went to four furniture stores in Athens and it was only here that I was greeted quickly and was able to find what I wanted within my price range. The associate who helped me, Bo Beard, was very welcoming and kind. He showed me a wide variety of price ranges and gave me options. The purchasing process was extremely fast and the price was almost half that of all the other places I visited.

READ your contract thoroughly and in detail. Was told by the salesman that our warranty purchased covers any pet damage. Contract says different and now the over $6000 in furniture we purchased is not covered by pet damage. Lied just to get a sale. Shame. ----- ETA: The store reached out. While I appreciate the reach out, the store manager provided no value to my situation. He was pleasant though the corporate did not give him the power to make the situation right. Will absolutely not be buying again from this company. Recommend you do not as well.

We went in to buy dining room and living room. Paula figured out our style and showed us exactly what we wanted. Paula has great knowledge of the inventory. She made our task so enjoyable we will only work with her for our future needs. Thanks Paula!!

We had a fantastic experience with Paula at the Athens Ashley location. We purchased a new king bed frame along with an adjustable base and mattress. She was very knowledgeable and helpful, as we had many questions. She was patient and never pushy or high pressure. We were grateful for such an amazing experience with Paula.

Amazing!!!!

We had such a great experience!!

Bo Beard was so very helpful and patient! His personable and relaxed presence made my stress level instantly lower. So thankful he was the person to help us!

Jason Carper is the BEST! So patient (and my husband is super picky) and he's so informative! Very friendly! Ask for Jason!

Found everything we needed for our home. Reggie and Christy are great highly recommend them to help you. The only disappointment was the delivery was a month out 😩

Our sales rep was wonderful and very helpful! She price matched with Amazon and set up delivery. Highly recommend!

Fantastic customer service, low pressure.

Eric Simmons was amazing! We had a great experience getting a new bed and mattress. We were encouraged to try things out and take our time. There was no pressure to buy anything, but we found what we needed and purchased that day! Highly recommend this Ashley location and Eric!

Horrible communication! Delayed deadlines. 2 different occasions in 2 months we never received product that was fully purchased.

Buy from Bo! We recently moved and left our old dining room set behind. We went to Ashley looking for a new dining room set and met Bo, someone who enjoyed my excitement for fake asparagus plants placed around the store. Bo helped us find a new dining room set that matched our aesthetic and shared some new places we should visit. While talking brass tacks, my wife found a patio set she loved. With a trunk filled with fake plants and knickknacks from another store, we didn't have enough room for the furniture, so Bo set us up with delivery and installation. While we had yet to get an exact delivery date in the store, Bo was kind enough to call us a few days later to share the expected delivery date. We got all the furniture three weeks later. We're so happy with our purchase and experience six months later.

Very good customer service highly recommend him to whoever walks through the door. Mr. Earlwin

Friendly and professional. Great price for my needs.

Great experience. Very helpful and knowledgeable staff.

Mackenzie was the best! She was so nice, patient and helpful through the process of finding a couch. She went through all the options for allllll the couches we looked at before deciding on the right one. We had a great experience shopping!

Shelly was amazing! Helped me find the perfect couch for my new apartment! Was super helpful, friendly, and helped us with anything we needed!

We recently moved to Athens and were shopping around for a new sofa. Our realtor told us to check out Ashley Furniture. We had a great experience picking out exactly what we wanted. Our salesperson Paula was ABSOLUTELY FANTASTIC!! We asked her hundreds of questions and she sat with us for over an hour patiently answering. We needed to measure before committing. She did not once pressure us to make a decision. The following day we met with her and expressed our concerns over the online reviews we had read. Again she spent time addressing our concerns.(: Paula deserves 10 stars!!

I set out on a mission to buy a couch, and that is what I did. Jason greeted me immediately and was very patient with all my questions and requests to see different styles & pricing options. He’s very personable and helpful- definitely the guy to talk to if you visit.

Quick and easy.. and no pressure

Maylisha was so sweet and very helpful.

Excellent service and customer care

We just bought a Five Drawer Chest and One Drawer Night Stand from Paula Lagos at the Athens store. She was wonderful, so helpful and thoughtful and really knew the merchandise. She made dealing with Ashley a pleasant experience. Thank You, Paula!

Shelly helped me today find the perfect end table and coffee table for my space. I brought my dog since they are a pet friendly store, and Shelly made her feel right at home. The service was great, quick, and helpful. I highly recommend coming to Ashley for your furniture needs.

Paula was great and helped us pick the couch that best fit our needs and wants all while staying in budget!

Paula was great ! She was very sweet and helpful.

Bo was great he was very nice and had good customer service skills I would definitely recommend ☺️

I just purchased a couch and ottoman here and had the pleasure of having Paula as my sales associate. She was so helpful and kind and went out of her way to make the process as easy as possible for me. Great customer service, very kind employees, and a great experience overall.

I will never order anything from this company again. I ordered a couch 8 weeks ago and it has already been delayed 4 times. It has been 18 days since the original delivery date and it is being pushed back again. This time the delivery driver came to my apartment to deliver the couch and did not even knock on the door to come in. We received a call from a spam number saying that the couch would be delivered in 10 minutes and the driver had already packed up and left. Now they are telling me that the couch will not be able to delivered for another week. Customer service is clueless and has done nothing to help except push back delivery dates. I do not recommend buying from this company. If I could cancel the order and get my money back, I would.

Christy was such a big help in finding the right recliner for my grandmother! We plan on coming back in the future for more purchases!

Everyone at the Athens store was very helpful. Jason was especially knowledgeable and patient throughout my entire experience there. It was so great that I went back for my next furniture purchase and asked for him.

Paula was excellent. She was knowledgeable about the items, and made great suggestions about daughter and fabric. She skeet m also explained the warranty and shipping perfectly. Thank you!

Paula is absolutely amazing! She made the whole process so easy and I know I'm going to love my new couch!

Shelly was knowledgeable and able to quickly show us our options available in the showroom. We got our chair ordered and will receive it in less than a week!

Paula made our trip to Ashley the easiest, most enjoyable furniture buying experience I've ever had. Beyond her friendly and helpful disposition, she was knowledgeable and happy to answer all of our questions. She kindly offered to show us other pieces that, given our particular situation, we genuinely would have found useful without ever applying any of the typical sales pressure that is felt at other showrooms. She helped us find the perfect recliner and made our trip to Ashley very pleasant. We will definitely be returning in the future as a result of the high quality of service we found with Paula today. Thank you so much!

JUSTUS ORTIZ, EXCEPTIONAL CUSTIMER SERVICE. Great experience, was very knowledgeable. New the product and the store layout. We weren't sure what we wanted but with his guidance left very happy with our choice.

I just received the best customer service from Justus. He was friendly and very professional. I will definitely be shopping at your store again. Thank you so much….. R. Johnson

Oh where to begin! I bought a bedroom set from Beau B. When it was delivered there were a few messed up places on my furniture … but no fault of my awesome salesman. Beau did everything in his power to make sure I was on the schedule to have my furniture fixed and replaced if I was not satisfied. He cared so much, I am a returning customer for two more items. Thanks Beau for taking your time to care !

Great service from Shelly!

Justus Ortiz is the best! I walked in, told him what I needed and he took me right to it. Easy! Beautiful and comfy sectional sofa! Yay! Thanks Justus!

Irvin and his crew took good care…

I purchased a sofa from Ashley this fall, and had a wonderful experience. I called the Oconee store, and spoke to Paula Young who was so professional and was able to answer all my questions and concerns. I placed my order over the phone, and my customer service from the order to the delivery was perfect. I will definitely shop with Ashley again, and will request Paula as my sales professional.

I have been so happy with my experience at Ashley!! I had to buy new living room furniture about a year ago and my salesperson Paula Young was amazing! She knew so much about their inventory and gave me tons of different options! I was able to find exactly what I was looking for!! I recently decided to buy another chair for my living room I asked for Paula and again she helped me find the perfect one!! I would definitely recommend this store and Paula to all my friends!!

Christy Glover was very knowledgeable and professional. She was very patient with me while I made my decisions on furniture options. I recommend her to anyone looking for furniture with great customer service attatched!!

Christy Glover was an excellent sales person! Highly recommend her.

Christy was a huge help and made sure we chose the perfect bedroom package for our son!

Christy G was an amazing help. She made my shopping experience very pleasant. As a first time buyer she made the process fun and exciting. She was AMAZING!

I love Ashley’s furniture! If you’re looking for elegance, durability, quality all in one! Outstanding customer service!

Shelly was very helpful and we were able to find a great couch

Bought both a bed and a sectional - less than two years later, both are broken. Normal wear and tear and the actual legs have come off of both.

Excellent staff...from managers to sales people. No pressure and most helpful. **Updated for spring 2023** Horrible corporate return/refund policy.

Bo was extremely helpful in showing us a variety of options. He was candid about the pros and cons. He was enthusiastic and personable without being pushy. I highly recommend this particular Ashley location and it’s sales team.

Thank you Shelly'! Merry Christmas

Sales associate Myreisha was very sweet and professional. She wasn’t overbearing. She let us look around and just checked in every now and then to see if we had any questions. We picked out a nice sectional for our living room. She made the whole process easy! Now to hope that our furniture is delivered on time. After reading reviews I’m a a little leery. The store has a nice selection of furniture.

Nice quality furniture. Patient helpful staff.

Went into buy two recliners. Lady greeted me and was never seen again. Finally another lady took care of me and ordered my chairs. The store has no stock. Everything has to be ordered and delivered

Friendly low Pressure staff.

Busy store on Black Friday but we found what we were looking for.

This was, hands down, our best furniture-buying experience ever. Our sales associate Bo was awesome. Can’t wait for the couch to come next week!

Got my sofa and love seat there. I really love both.

Shelly was great. She did a great job

Myreisha Gaines was very helpful with my furniture selection and explained each available warranty. Very positive young lady! Thanks to Clint for overseeing the process!

We had a great experience at Ashley Furniture purchasing a mattress. Our sales person, Shelly, was very helpful. She presented multiple options to choose from, made sure we understood the warranties, and had very good suggestions as to how we could maximize our purchasing power.

Shelly was great with helping us with our sleeper sofa purchase! 5 stars all day

Went in the store one day just to browse before closing on our new home. Matt was very helpful & i was able to order over the phone thru him. It was a very easy process and I can’t for my new furniture to be delivered!

TERRIBLE. No follow up and have called over and over. Ordered in August and was promised that all pieces were IN STOCK and available. It’s almost NOVEMBER. Still don’t have my order.

One star is still too high for them. Delivery is horrible! They got their payment and they don’t care! We are being pushed back for delivery for 3 weeks now. I will never ever buy furniture from Ashley and will never recommend it!.

Great service!

(Translated by Google) They understand very well, all very good (Original) Entienden muy bien,todo muy bueno

Ms. Paula Lagos was so kind, patient, and professional. She was very knowledgeable about the products we wanted and assisted us in getting them!! We thank her very much!!!

Very bad customer service they did not come out to assemble the bed that was delivered. The mattress that was delivered has a hole and this was also not resolved. It's been 2 weeks we have been going back and forth with them. When I called their manager all he tells me is that they don't have a number for their warehouse to call. What kind of company is that?! All they want is their sale and once you have the item they don't take care of you. Don't buy from them.

I will never order from Ashley furniture again. Ever!!!! Our sales rep Matt was the ONLY good experience we have had with this company. We ordered furniture in July and we’re told that the furniture was in stock and would be delivered the following weekend. They call us three days before delivery and now all of a sudden the furniture we ordered is no longer in stock. When I called to verify the new delivery date, I was told that it would be delivered in pieces on four different days instead of all together. WHAT??!! NO!! That’s just ridiculous. Who does that??!! Then, once we FINALLY received our furniture, the delivery guys cut the back of the couch in two places with a box cutter in their haste to get the furniture unwrapped and put together. When I called customer service report this, they sent a technician out to view the damage and said they would order the fabric and repair the damaged area. Ummm, I don’t think so!!! But wait, there’s more. When they delivered the sofa, I was supposed to have an end table as well, but that was not delivered. A few weeks go by and no word as to when they would deliver the end table. So, I call customer service AGAIN and apparently it was just sitting in the warehouse with no sign that it was ever going to be delivered. But wait there’s even more!! We also had a tv stand ordered, which we were told WAS on back order and would not be in stock for a month or two. Okay that’s fine. No big deal. Well, I get a call to schedule the delivery of the tv stand because it was now in stock at the warehouse. THREE days before delivery, I get a phone call. The tv stand is no longer in stock and will be delayed ANOTHER week. UNACCEPTABLE!!! I will NEVER EVER shop with Ashley Furniture again. Worst experience ever!!!

It was Labor Day & only 1 person acknowledged me & I just wandered around. I did find something that I had an interest in & went to the front of the store to ask the person to find someone who could help me. He was involved with his cell phone & I asked for help. He did get someone very quickly & I got the info I needed & will call back to order merchandise & schedule the delivery.

Shelly was the best!

Shelly at the Athens Ashley store was awesome! She’s attentive to what you are looking for and gives you a variety of options to look at! If you’re looking for great customer service, go visit Shelly in Athens!!

This was a great visit! The customer service was excellent because I was able to browse without someone trying to make a sell. Ask for Justus to assist you. He was very knowledgeable and he tuned into my style to make great suggestions. It was like browsing with a friend.

Mr. Justus Ortiz was very kind and professional! He went out if his way to make sure that we got all of the information that we needed ans he answered all of our questions. We loved working with him! If you do buy from Ashley, make sure to ask for Justus! We wish Mr. Ortiz and his family all the best!

Absolutely one of the most HORRIBLE experiences I've had. First, I visit the Athens, Georgia store and all was well during the selection process and the actual purchase. From there it's been a complete train wreck. I received confirmation emails leading up to the day before delivery that all but one item was going to be delivered on 8/11. I received a text message early morning on 8/10 stating my order was on track and all expected items would be delivered. Within 10 minutes I receive a voicemail message stating 2 of the confirmed items to arrive on 8/11 would not be delivered. I responded immediately and was informed 2 items are not in the warehouse. Despite my sales rep having confirmed they were in the warehouse at the point of sale, and 10 minutes earlier receiving confirmation my entire order less the 1 item was on track for delivery the next day. Obviously, I'm not happy but what do you do. I then learn the 1 item I knew as not going to be delivered on 8/11 but rather scheduled for delivery on 8/23 is now on back order until 10/23. I elected to just cancel the order for that item and requested a refund. I was told by the corporate office representative that she could process the cancelation but could not issue me a refund but rather I would need to call the local store for a refund. Urgh! I paid for everything in cash and now feeling like that was not a smart move at this point. Fast forward to the morning of 8/11, I receive a call from the delivery guy who was very nice confirming he was 30 minutes away. I am thinking, GREAT!... However, he comes to the door and starts by saying "Please don't get mad at the delivery guy". I'm thinking, what now. He then proceeds to tell me yet another piece of furniture just confirmed the day before as arriving on 8/11 was not in the warehouse. I am furious.... So, I proceed to call the local Athens store after he drops off the furniture only to find the local Athens number is forwarded to corporate. So, here I go again, the representative proceeds to inform me the piece of furniture in question was delivered and after much back forth he finally acknowledges it wasn't. He also told me I have to go to the store to physically request a refund rather than call as the local number is usually forwarded to corporate office. I ask to speak to a manager, he places me on a long hold and comes back only to report no one in the escalation department is answering the phone. I am supposed to receive a call back this afternoon. Needless to say I won't hold my breath. I am realize now that I will need travel an hour back to the Athens, GA store to hopefully reach resolution. I have led large customer service teams for 20 years and have spent my entire career in customer service. I can tell you that Ashley Furniture is one of the worst experiences I've witnessed in the area of customer service. I would never make a purchase from them EVER again, and I would NEVER recommend, in fact I would WARD AGAINST others purchasing from Ashley Furniture. What a nightmare and I haven't woke from it yet!

Still waiting on a delivery that was supposed to come in June, ordered in May. Every time I call they give me a new date. Now it'll be September 1st, it's 8/9. Worst customer service.

We had a wonderful experience with Paula at Ashley Furniture on Epps Bridge! She took her time and was very thorough, and truly cared about our experience! She gave our toddler love and attention, and she was so personable with our family. Thank you to Paula, Clinton, and others at Ashley! Eager to receive our furniture and furnish our new home!

Bo was extremely helpful. I had him walking all over the store. He looked things up for me on line and helped me with my purchase of a dining set and a coffee table. I appreciate that he wasn't pushy (like furniture sales staff that I encountered at other stores). I will be back, and I will request Bo again.

Bad customer experience. I walked through the whole store without being greeted. I even said hello to three employees/associates. I was interested in multiple pieces of furniture and bedroom sets but did not feel like my purchase was wanted. Clean store and good selections

Purchased $8,000 worth of living room furniture in January 2022 and still haven’t received the full set! Still waiting on 2 piers and bridge. No one has reached out to help with this! What a shame! They have used our money as interest for 6 months and continuing!

I highly dislike leaving poor reviews, however this experience with Ashley Furniture has been the worst we've experienced while buying furniture for our home. We spent thousands of dollars here and are still missing furniture. We had the sales rep make sure everything we selected was in stock, which he allegedly did. Well, we are still waiting on our dining room table and 2 chairs and customer service has been giving us the run around leaving us on hold on the phone and going around in circles via email. They got their payment, they don't care. I will never buy furniture from this place again. Do not recommend.

Reggie was awesome! Very professional, knowledgeable, and kind. He made our buying experience wonderful! We will definitely be back.

Erwin and His staff are amazing. They took really good care of us!

Reggie was great to work with. He was knowledgeable and personable.

Justus at the Athens store was very helpful and patient, as I came back a second day and asked many questions. He never made me feel pushed into a higher priced product. Really seemed focused on what I wanted and in the price rage I wanted. Very pleased with his customer service! Susan B

Furniture selection is good. Delivery is horrible. We have been pushed back for delivery three times now. We have been getting a piece at a time. We paid all monies upfront. They got our money and all we get is phone calls explaining the next delivery Date. Nine months and waiting. Yuck. Go to Adcock Furniture instead.

Fantastic experience with the workers at the Epps Bridge location.

I have spent thousands of dollars with Ashley in the past, but not anymore. This last purchase will be my last. I bought a recliner, tv stand, and some other items. They emailed me a time frame of when they would be there to deliver. Great. The delivery date comes, the driver shows up two and a half hours before the window (I was out of town as I had planned to be home during the time frame they had given me), and instead of waiting 5 minutes for me to find someone to go to my house he dumps everything on my front porch/yard. Not only did I have to put everything in the house and assemble it myself, my recliner is broken. The frame on the bottom is bent. I have called, emailed, even visited the store. I feel like taking it to Athens and dumping it in front of the store just like they did to me. I refuse to have an $800 chair collecting dust in my living room because nobody wants to help me. They all give me the run around. I would not recommend Ashley (the store in Athens) to my worst enemy. Customer service has seriously gone down hill. It’s sad. But there are plenty of other places to get furniture and I will gladly be using them instead. One star is still too high for a review of this store in my opinion.

The entire experience was stress free and pleasant.

Justus Ortiz was amazingly helpful! He was extremely knowledgeable and helped with various options in the store. I would highly recommend him and will definitely be going back.

Bought a whole bedroom set, Bought Livingroom set Sectional and opted for the extended warranty. Now when our sectional is basically on the floor, Ashley sent a tech to come out and repair or deem it not repairable. Which it was the latter, not repairable and all we get is the run around from Ashley and their warranty! Horrible customer service!

Justus helped us find the perfect sectional couch for our new place! We came in the store with no idea what we were looking for, and Justus was so helpful and knowledgeable and provided a super personalized experience from start to finish. He went above in beyond for us! We will definitely be back as we continue furnishing our home.

Really upset with our November purchase of a sectional. The saleswoman told us that the company would come out and clean the couch as many times as we wanted. She said they came out once a month to clean her own couch. That is the ONLY reason we paid the EXTRA 250+ dollars that we absolutely would not have spent considering that we have a new baby and that money would be better spent on diapers. When I called the company to come out, they informed me that they would only come out for specific stains and they only spot clean those stains... if the claim is even approved. We were absolutely misled and are very upset. Don't buy from this company! They lie to their customers and trick them into spending more money than is necessary.

Christy was amazing!! I would highly recommend her to anyone in the market for furniture!

Justus Ortiz worked with me to select furniture for my new apartment, and he was simply amazing!! He was extremely knowledgeable, attentive, and catering that allowed me to get the best furniture for the best price! He assisted me so rightfully that I didn’t have prioritize merely price, style, or comfort. Would highly recommend working with this charismatic, personal, skillful employee!

Shelly has helped us with our sectional and our bedroom set a few weeks later. She knows a lot about mattresses and is fun and personable. She also didn't seem pushy at all. Whenever we are ready to spend more money, we will come back and ask for Shelly. 😂

Amazing! Definitely recommend Shelly! She's awesome and very helpful!

Didn't find what I was looking for

Justus Ortiz was the most helpful sales rep I have ever worked with! Made our experience with Ashley furniture wonderful!

Quick and easy experience shopping at Ashley for new living room furniture! Our salesperson, Christy Glover, was so patient with us and all our back and forth indecisiveness!

Very nice showroom

Reggie greeted us as we entered the store. We wanted to look around. When we had questions about a product, Reggie was available. He checked on delivery times for what we were interested in. We had questions about mattresses, and Reggie was able to accommodate us. He helped us with every part of our purchase. Friendly and knowledgeable. We Will Be Back!!

PART ONE: A ZERO is more than they deserve! We went to the showroom on 12/31/21 and found exactly what we were looking for. It was listed as backordered so we asked how long and were told about "1 maybe 2 months". That salesman LIED directly to my face. Typical! After many phones calls, none from them updating me, we finally received our new couch last Saturday, 3.5 MONTHS later, and then there was no power cord for one of the recliners. SERIOUSLY?!? The delivery guys knew it was a problem and tried to get thru to their office, but no one ever answered the phone. They recommended that we go to the store ourselves, which we did. The staff there was helpful and opened a case indicating that on Monday (yesterday) someone would contact me. Crickets yesterday and today.

Stopped by today and bought two pillows the 3.0 and the 2.0 and the sales manager Justus Ortiz was the best, he was very knowledgeable and helpful when choosing the correct pillows for me and my wife thanks.

I highly recommend this location simply because our Sales rep was amazing! If you are looking for furniture ASK FOR BO! Bo is so knowledgeable, professional, personable and helpful. He kept us up to date on everything with our furniture order and even took the time to personally check in on the day it was delivered! We will definitely be shopping here again based on our experience.

Always enjoy going to Ashley furniture customer service is awesome.

I found the service slow and the manager rude. New salesperson did a great job!

Ashley was very helpful and made the purchase easy and fun. I enjoyed working with her and have recommended her to a few friends. Thanks for all your help it has been a pleasant day. Lena Latham

I would go here ONLY if you're buying a new house worth of stuff. Their bundling discounts made them competitive with the little guys, but if I was just buying a sofa, I'd think twice..

Nice stuff!

I had a wonderful experience at the Athens store Beaux was great and the staff really cares. I definitely would recommend the Athens store.

Long post. THE WORST EXPERIENCE! Highly do not recommend anyone to go here! The staff is very rude and unprofessional when it comes to customer service. My experience has NOT at all been fun, exciting, or simple. I have been waiting on furniture since November. I completely understand the back order that’s going on right now. However, I was told that the two full sized mattresses and box springs were never on back order. I received my two full sized bed frames in November like I was told, but for some reason, my mattresses are continuing to be pushed back every single month. The store says that mattresses are in stock and are at the warehouse, the warehouse says that they are not in stock- even though the warehouse has called me to confirm my delivery and then changes it a few days before delivery is scheduled. Every time my delivery date changes, it’s pushed back a whole month! There is a huge problem between the store and the warehouse being on the same page. And the store workers, don’t give a single care. But I will say, Erwin from the store has done his best and been most helpful. But at the end of the day, it’s January and I STILL DO NOT have my two full sized mattresses and box springs that I paid for in NOVEMBER and was told that they were never ever on back order. I will NEVER purchase furniture from any Ashley Store, EVER AGAIN!

I could not UNrecommend them enough. They delivered the wrong foundation for my new mattress. It will not work with my bed...so here I am sleeping on the ground for over a week and cannot get a confirmation on the new delivery of my correct product.

Bo was great he helped us find everything we needed we will definitely be shopping there for any other furniture we need!

Paula was great!! We went and looked one day and ordered everything we looked at over text, phone call and email. It was super convenient.

I gave you one star because you cannot give less. My story starts in October we bought a King size bed they said they would call us to know when delivery is going to be made, thinking it was gonna be one week two weeks. We gave them time we called a month later to ask when it was going to be delivered they said it was backed up until January, we’re now in January and I called and they said it’s going to be backed up until March (maybe ).this is me calling them not them calling me to let me know when they’re going to deliver never buying here again

I bought a Sofa and Love Seat set a couple of days ago. I spent at least $2400.00 on it. So when it was delivered, I asked the movers to place it back on the truck because it was too big for my apartment. Neither the less, I called Asheley Furniture and told them about the situation. They declined to come back to pick it up and now I'm waiting for corporate to call me??? I just want an exchange or my money back please!

My husband and I had looked at a sofa online and went into the store to see if they happened to have a floor model. They didn't but they did have one that was similar in shape and another that was the same material so that we could compare. After telling the sales agent Paula that we didn't want a white sofa.....we found a white sofa that we really liked (lol). Priced it out and was perfect, then told Paula before we finalized the deal I wanted to look around just to "make sure". And sure enough, we found the sofa that we ended up purchasing. It was perfect! Met our needs, our wants, and frankly. our desires for a sofa. Even added a section to it to make it a little longer. I cannot wait to get it! The entire process was painless. It always amuses me that when we go shopping we don't plan on buying anything, and there is NO PRESSURE from the Ashley Homestore personnel, but damn we always end up making a purchase when we go to Ashley. So long story short: great sofa, wonderful sales person, and their products are always high quality.

This is the worse Ashley Furniture Store there is! We want months for our furniture and we got it on black Friday of this year. My 22 week pregnant wife lays down and the bed frame breaks! Could have easily been hurt and the customer service has failed to help us. They keep promsing there coming to get the bed frame and refund us and never do. DO NOT GO TO THIS STORE IN Athens GA

Sorry for the long post and extended rant. So after 3 months of waiting for our furniture to be delivered , our furniture arrived yesterday. My wife and I were so excited. Our children have been sleeping on the floor since we moved into our new house since 1 Sept. T he movers were excellent and very professional. So here’s the glitch. After assembling the dining room table, the movers turned the table over to set it up on its legs. Immediately after turning it upright the leaf fell off with a thud!! See attached photos. Looks like the wood was sparsely glued and screws barely penetrated the wood. I received a call from the dispatcher stating they would get a new table on its way. To top it off the email we received the day after asking us to reschedule had zero dates for December available and no choice for any months going forward. The whole experience from start to finish has been horrible. I never complained until after 2 months we were prompted to give a review of the partial order we received. Needless to say after reading the review we received a follow up from management stating they would resolve the problem. We were given some dates in late Oct early November which came and went. When we called we kept getting the run around. We will NEVER buy Ashley furniture again

Our sales associate was fantastic!

Shopping for my daughter’s graduation from college surprise and moving in to her new adulting apartment ;) I found myself at Ashley Furniture and want to shout out to Matt a big thank you! He was my sales associate and was very helpful in showing me different bed options until we found the right one she liked! Thank you Matt for a great experience at Ashley!!

Jamie was so helpful and made been our experience so low-stress! No pressure, but informative.

Bo is always great everytime we work with him. Good furniture and good deals

Staff is very attentive. We were unsure of what we wanted so we walked around a lot and they were constantly asking if we were good and if we needed any help. I definitely recommend this Ashley's.

Ashley furniture in oconee county GA has the worst customer service of anywhere or anyone I’ve ever dealt with in my life. I bought a mattress and bed frame from them and was told there is a 120 day comfort guarantee to return for my money back. It was delivered to my home, the mattress was not in a box nor was it covered with plastic or anything and the delivery person dropped it and the bed frame on my sidewalk. It put scuff marks on the mattress that you can clearly see. I called Ashley furniture 4 days later to set up a return and was put on hold for over 2 hours and didn’t get to speak to anyone. I called the salesperson directly and was told to come in the store the next weekend and he could help us. When we go to the store they didn’t help us with a return instead told us that the corporate office will contact us within 48 hours. We waited an entire week before we were contacted by email and they only asked us to send pictures of the mattress. I emailed them and someone called a couple of days later to schedule a technician to come look at the mattress. It was scheduled for a week and a half later and I was told that someone would call me the day before to tell me the time they would come. No one ever called and the day the tech was suppose to come no one ever showed up. I took a whole day off work to stay home for nothing. After waiting all day for someone to come, I tried calling the corporate office and was on hold for 20 minutes before and automated voice said I was caller 150 in line and to continue to hold or call back later. REALLY who has time for this? I tried calling the store that sold me the mattress to be put on hold again, then told the store manager was at lunch at 4 in the afternoon. I called back 30 minutes later to be told that the store manager still wasn’t it and I asked for the office manager and was told he was busy as well. I mean this is completely unacceptable for a business to treat there customers this way. Ive now been trying to return the mattress for 43 days now. Ive spent thousands and thousands of dollars at this store and have always bought my furniture here and to be treated like this is crazy. I will never buy anything else from Ashley furniture ever again.

i was told delivery and 5 year warrantee was included in the price of the furniture and then they added over $800 to the price. I have emailed phone sales & left message for local rep i was working with this past Sunday. No reply as of this post. Up to 6 months wait time. Pay now & wait for 4 to 6 months for delivery. Update- After a call for the store manager (Tarika Campbell) this issues was resolved. I have change the rating from 1 to 4.

Reggie was the most professional and easiest sales person we met during our shopping experience. We looked for a living room set at several stores in Athens and Buford and he made our experience as easy as it could have been. We have already referred other family members to him who are looking for furniture. It was also wonderful to be able to find something we liked and it be available within a week.

The selection of items was great. The prices were lowered due to holiday savings. The rep was courteous and knowledgeable. The store location was within a reasonable mileage range. I would recommend this store.

1. Selection extermely poor 2. Salesman VERY UNprofessional.

Reggie was great!

Hailie was awesome!! She went above and beyond our expectations!! Great salesperson and was very attentive to our needs.

I ordered a couch online on August 24 for door step delivery. My original delivery date was September 24. I received an email stating that the delivery could be completed sooner, so I moved the delivery date to today, September 14. I received another email offering for the delivery to be completed on September 11. I kept my delivery date of the 14th. Received multiple confirmation emails and texts and scheduled a time for them to come between 8:30am-12:30. Received a call from dispatch at 11 stating that the couch is actually back ordered until October 24. I am extremely frustrated because I don’t understand how this was just being communicated to me the day of the delivery after being provided several opportunities to receive it earlier and after having placed the order almost a month ago. Went to call the store to make sure my order could be cancelled and was on hold for 25 minutes. This company is sorely lacking communication and customer service skills in my experience. Really disappointing experience, definitely won’t be returning.

The store associates were polite, however, I feel that they were not truthful about the actual delivery dates of items. I ordered a couch on July 18th, and was told it would be delivered 4 to 8 weeks later. I called the store a few weeks after for a delivery update was was given a delivery date of September 6th. On September 4th, I called to confirm the delivery was taking place on the 6th, as I had been told multiple times. I was told the couch would not be delivered on September 6th but rather on September 26th and now October 2nd. There is no delivery tracking service and no one seems to know for sure when items will be delivered. Good luck buying from this store!

Bo was helpful and made buying furniture fun! We will be back.

I was trying to place an online order & was having difficulty with the doorstep delivery option, so I called the store. A sales associate named Reggie helped me place the order. Within 15 minutes I received a call from the corporate office to complete payment. The entire experience was easy & efficient.

The Athens store and associate were great. But it has been over three weeks since I was originally told my furniture would be delivered and it keeps being delayed. Now it won't arrive until the end of the month. I canceled my order and hope no one else is in the same boat. A month later after canceling and STILL no refund.I have spent so much time trying to call and get someone to help me but getting a hold of a representative is impossible. This has been the most frustrating experience.

I recently bought a new home and decided to use Ashley Furniture to furnish it. Worst experience ever! 3 months later and we are still waiting on the remainder of our furniture. You can't get through to the store with issues. You have to go through the corporate number first. I had a 700.00 dollar credit and was told I could go to the store to buy anything else I needed. I go to the store in Athens GA and picked out 2 more things I needed for the house only to be told they didn't see my credit. They told me they would get with corporate and call me the next day on a Monday. You guessed it NO PHONE call. I called corporate and they put me through to the store and I spoke with someone else who was suppose to call me back and again no call. Finally on the third day of me calling I got the issue resolved. I have spent 9,000.00 on new furniture there and absolutely no customer service. On my way out of the store I heard a sales rep talking about me to her coworkers! So unprofessional! She could have waited until I was gone! Buyers beware!

Do not purchase any warranty from this company. The contractor (GSE) will find any reason to deny a claim ask the same question 20 times and manipulate what you tell them to fit their narrative. Have been trying to get a repair done for over a year to have a technician sent out and be told we have to order parts then be ignored and hung up on multiple times. Called in again today and because of the claims age it's being denied and the thousands of dollars of furniture which was supposed to be covered against ALL damage even "children damaging it intentionally with a knife or fork" being the verbage used by the sales person is being denied. The only repair which was received but poorly executed is now being denied for repair because they refused to follow up with me to actually correct the poor job in the first place. Take your business elsewhere... You'll thank me later.

There is no reason to need a address Emil and phone number to buy furniture . You don’t need all my info for that . I will NEVER shop at Ashley again . They lost a sale because of that

This has nothing to do with the employees at this location but it has a lot to do with delivery and the distribution center and their lack of knowledge about people's orders. They tell me finally after 3 months ill receive my bar stools but when the delivery finally arrives for the second time around they are trying to pick up bar stools they already picked up when they delivered my replacement dining set. When am I going to get my bar stools that I paid for, the way they are operating probably never. At this point I just want a full refund because this is ridiculous. And I still haven't received any information about when my sofa and chairs will be delivered. My husband said after we'll never shop at Ashley Furniture ever again.

Bo was great. Very knowledgeable and knew where everything was on the floor.

We have once again found the Athens, GA Ashley HomeStore team to be professional, knowledgeable and 100% focused on customer service. I would highly recommend this store for anyone who is looking to purchase furniture in the Athens, GA area.

Matt was great! He welcomed us in the door and took the time to show us everything we were looking for. He was amazing at explaining everything to us and verifying all of our purchases. He made this process seamless and it was a wonderful experience. Would definitely recommend him to anyone shopping for new furniture!

They constantly lied about my delivery date. NOBODY IN CUSTOMER SERVICE WAS ON THE SAME PAGE AS FAR AS MY ACCOUNT GOES. How?? Idk. A delivery truck came to my house on the same day & the same time my delivery was scheduled, unloaded the truck, then realized they were at the wrong house & said they didn’t have a delivery for me!!! Well HOW was my address in your system??? I got the run around for 2 months while I was 8 months pregnant & had to sleep on the floor. The associates at the Athens, Ga location were completely useless!!! Very ghetto. I do not recommend.

Friendly honest overall amazing customer service

Ordering furniture from Ashley has been a nightmare. I had damaged furniture delivered. I was told all pieces would come together, but when crew showed up to deliver they told me there were missing a piece due to back order. No one informed me. Replacement delivery dates were rescheduled numerous times, often without letting me know. I was told I could have pieces picked up if I was not happy. I have requested items to be picked up since the set isn’t complete. I cannot get anyone from the local Athens store, customer service, or management to solve this problem. Management from the store told me the only way to get help would be to write a review. Seriously?! Come Ashley. You can do better. Terrible experience. Terrible customer service. Worse communication. CEO Todd Wanek, is this the way you run a company?

So, purchase experience was great. Loved the sales floor person we had, if I was just rating that, 5 stars hands down! We purchase quite a few pcs, they were up front in telling us that there was a back order on a few pcs. May be 8-12 weeks. When we did finally get it, we loved it. In all, delivery was rescheduled twice: We purchased and One month went by with no communication on delivery timing. So we called. I talked with 3 people and they finally agreed that it would be delivered on 5/17, still a month out. But we expected the delay so no problem except the lack of follow up. On 5/16 we removed all the old furniture. On 5/17 it was a no call, no show. So I called and they said it was scheduled on 6/10 (how was I to know?) So now with no furniture, the wait was on. The week before they rescheduled again to 6/24. We purchased on 3/27 we received it on 6/24. Big opportunity for improvement is communication to the customer after the purchase til delivery. Not happy with that part.

Good furniture at a good price.?

I was helped immediately and the whole process was made really easy and simple. Excellent customer service!

Beautiful store with beautiful furniture! So much pretty furniture that even if what you want isn’t in stock at the moment you should easily be able to find something comparable that is available sooner. Was assisted by a delightful young lady named Kayla who helped my wife (who was carting a fussy 2 year old around) and I at every turn. We went to many furniture stores and none compared to Ashely! They appear to be the best

We had a great experience shopping at Ashley's Home Store in Athens, Georgia. We were greeted as we walked in but allowed to walked around without being pressured or harassed by over enthusiastic sale associates. When I had a question it was easy to find someone (Jason) to help us. Jason was knowledgeable about the inventory and shipping/delivery and very helpful as we walked him all over the store asking questions. We were very impressed with Jason. We will ask for him for any future furniture needs and recommend you do as well. .

Too many headaches and soooo very much stress. Don’t need to go into details but I would never shop there again nor recommend

We had a great expirence and got all of the furniture we wanted for a great price! Myeshia was great and very friendly!! Will definitely be using them again!

Irvin did a phenomenal job from the second we walked through the doors at the Athens branch. He was very knowledgeable about the different pieces and mattresses that we had questions about and took his time to help find the right match for us. Found the mattress and dining table that we wanted thanks to him!

I had a great experience at Ashley HomeStore. I was cheerfully greeted at the door when I arrived, Jason walked around with me for what felt like forever while I made up my mind (and never lost patience with me), then he casually chatted with me during the checkout process. I highly recommend this store and Jason Carper in particular. Thank you for making my experience a good one.

Went to the Ashley HomeStore in Athens for the first time via an appointment. Kayla was the representative helping me find the perfect mattress. She did a fantastic job navigating my criteria until we finally settled on a great find. Kayla’s excellent customer service is then what propelled me to look for a couch and loveseat for our new home. Not wanting to decide until I came home and talked with the hubs, I was able to circle back with Kayla who then placed the phone order for me. Not only was the customer service great, but this is a beautiful store that artistically features furniture in ways that inspires my creative side! Give it a go - make an appointment online and ask for Kayla!

So far our experience has not been very good. We made a purchase at the Athens store on 4/24. The sales rep was very helpful in setting everything up. Said 3-6 weeks for delivery and we would be notified when it was scheduled. All good. Four weeks goes by with no word. I called the store to find that they had a. Automated voice service. Following the prompts to speak with customer service a recording comes on that says “due to high call volume, we cannot take your call at this time” and hangs up. I get this same response on 4-5 calls over the next few days. I e-mail the sales rep twice and get no response. Call corporate and get a voice mail to which I get no return call. Two weeks ago I finally get an agent on their online text chat that tells me delivery will be 6/12. Today I get an e-mail say sing it is delayed to 6/24. That will be 9 weeks after purchase. I again get ahold of an agent who explains the delays and said I should have been notified by the store for all updates. I understand there are shortages and disruptions but there is zero excuse for poor customer service. Returning a call or responding to an e-mail takes little time and having your phone line set to hang up on a customer instead of taking their call is just plan sad. This will likely be the last time I purchase from this location solely based on the lack of communication and poor customer service after purchase.

Bo was a great help!

Great service

Earl was extremely rude and actually gave me a lecture about not caring about my health when I gave my budget for a mattress. He did not want to sell anything but the high end mattresses and was extremely unhelpful when it came to any questions about the cheaper mattresses. Will never return.

It was great

(Translated by Google) They took great care of us. They gave us complete and clear information and the saleswoman was very kind. (Original) Nos atendieron muy bien . Nos dieron la información completa y clara y la vendedora fue muy amable.

We decided to purchase a loveseat and ottoman to match the sofa I ordered. We had a great time with Bo.

Great experience! Bo was so helpful and got us a great deal on both a mattress and dresser for our bedroom. I highly recommend stopping in and asking for his assistance. He wasn’t pushy like some furniture reps I’ve experienced before, just friendly and accommodating! Two thumbs up!

Bo is my guy! Always have a great experience here!

Pretty much get one star due to the fact, our sales person said the items we wanted were back ordered but shouldn’t be more than 6 weeks. And when they did have it in stock, delivery date is a month out. Now out of stock again and Date keeps getting pushed back. Going on 4 months now.... no furniture. So buy here if you need furniture by the years end I guess. Update 06/14: just got another official notice of our delivery date put back until end of July. So really looking like until the end of the year. Buyers beware. Also no sign of a gift card or attempt from a Ashley home furniture employee to contact other than this Google review. Update 7/17: surprise, surprise. Ashley called again to inform us that our delivery is pushed out until august, for some reason even though these people say our furniture is not in stock. We screen shot the website last week showing that our furniture was indeed in stock. Needless to say, we canceled our order. Absolutely done with this company, never again and will make sure the word is spread. Going on 7 months, We’ve been patient but this is absolutely ridiculous. And the whole nice guy gift card routine….. never came in the mail. Hope this helps anyone considering where to buy furniture, I certainly regret it.

We were not planning on purchasing anything today, but our experience with our salesman Irwin was so good that we decided to buy the furniture we had our eye on. He was so great, listened to what we were looking for, was patient with us as we made our decision, and then gave us a good deal on our purchases. Overall, I would definitely recommend asking for Irwin when you visit this store!

My wife & I have spent considerable time at the Athens GA Ashley’s. They have provide superior furnishings .... service by Jason & Paula made the experience wonderful! We would have made it “Perfect” had the delivery company been more efficient.

This place has the WORST customer service I have ever experienced. I wish I could give zero stars. It takes forever for them to answer phones and sometimes they will hang up. I ordered a couch and the delivery driver did not give me a sufficient time notice. He called me when he was 7 minutes away and said he wouldn't wait. When I rescheduled they said it will take another MONTH to get my couch. DO NOT BUY FROM THIS PLACE. They still have not given me the refund I asked for 2 weeks later nor have they canceled the order. I have to keep calling their terrible customer service line. Please save your money, time, and energy. This is not the professional place it appears to be.

My husband and I had a great experience with purchasing a tempur-pedic mattress at this store. Our associate Reggie jumped through, what seemed to be, a million hoops for us today to get us exactly what we wanted for a very good price. The entire team of employees showed exceptional customer service. We are very happy that we chose to shop with them today.

My wife and had were happy with the couch we found there. Jamie was very helpful. We look forward to enjoying the couch when it arrives and will be back again for other things as needed.

Was greeted immediately by a friendly sales associate. He was very knowledgeable and showed my wife and me the difference in mattresses. We ended up buying a complete bedroom suite. Very pleased.

Great selection and helpful staff. Jason was very helpful and we can't wait to get our furniture!

Terika Campbell, the store manager, does not honor prices her staff quotes, and won’t even honor gift cards from Ashley Homestore. Terika doesn’t take accountability for her employees, or their mistakes and doesn’t care about customer service. Buyer beware, if you have a gift card , they won’t honor it, so don’t waste your time here. Shop where the business cares, she doesn’t. We ordered furniture almost two months in advance and She literally said “it’s not my fault” when my wife’s birthday furniture was sold out from under us by her, because she had a customer that wanted it sooner and they didn’t want it to wait in the warehouse for an extra 5 weeks...I guess some people’s money is worth more that others...unacceptable business practices. Look at their BBB ratings, it’s a 2.3 no surprise.

We had a very pleasant experience couch shopping! When you go make sure to ask for Bo Beard. This man is top notch!! He is very attentive to your questions, concerns, and what exactly you are looking for. He was extremely knowledgeable with the products.

Edited to add: this review is a reflection of our entire experience shopping with Ashley, not specifically the salesman. I post two stars because the salesman, Matt, was nice and he was helpful when helping us choose what would work best for us. My husband and I purchased a mattress set from Ashley Furniture in January. It took almost 3 weeks for delivery and costed an additional $75 than originally told. Strike 1. We made a down payment and financed the rest with Great American Finance through Ashley Furniture. However the balance was $140 higher than it should’ve been according to our receipt. I contacted our salesman, Matt but received no reply. Sooo strike 2. We made the first payment a day early and was told (after the due date) that our method of payment wasn’t accepted. We paid with visa debit gift cards gifted by Ashley and was told it could be applied to our balance. Ehhh, WRONG! So then we were charged $67 in interest on our “interest free” loan. Strike 3. When I called to discuss this with GAF, they wouldn’t speak to me because my husbands name is on the account. However there were terrible mistakes when inputting our info. They have HIS name but are using MY social security number!!! This account is shown on my credit report but not his. But they still won’t talk to ME. Strike 4. When he authorized them to speak to me, we were told that the interest fee would be waived and our demographics corrected. Fast forward to this month. We make our payment one week early and we’re charged $86 in interest! I called today and spoke with a representative that wasn’t AT ALL accommodating and kept explaining that again, she couldn’t speak to me bc my name wasn’t the one on the account. After I explained several times what happened last month, she told me there was nothing recorded in their system with this information and she still couldn’t speak to me. Strike 5. My experience with Ashley and GAF has basically been nothing but a headache. I will probably not shop here again bc everything was so inconvenient. But I def think Ashley should offer financing companies that aren’t total crooks. After looking them up in google, they have nothing but terrible reviews.

In went to Ashley's to look for a sofa and a bed. I didn't go back to buy anything. And they were very nice.

Friendly and helpful throughout the process. Thanks!

My wife and I have made several purchases from this location. This time my wife who is also pregnant, was home alone for the delivery. The delivery people took the old mattress and brought in the new bed and told her they would move the adjustable base we had for the old mattress into the garage. After completing everything but that one task they then pulled her to the side and said they couldn't move that unless she paid them $20 each and proceeded to demand she pay them with cash app. After she refused they asked if they could follow her to an atm instead. This whole interaction made her very uncomfortable considering she was home alone, but it was also extremely rude and unprofessional. On top of that most companies have policies about not asking customers for side payments. When they were leaving they just left the adjustable base laying on the new bed. Google says that model base weighs 550 lbs which is hard for one person to move much less a pregnant woman. A manager at the store who said he "used to manage a moving company" told my wife that since she was pregnant if she asked nicely they would move it for her. She decided to call the manager to give them a chance to solve the issue and the manager Tarika was extremely rude and dismissive. When I returned home my wife wanted to go to the store and talk to them. We ended up talking to the manager Tarika again and she acted like we were either lying or putting an inconvenience on the delivery guys and her attitude conveyed absolutely zero acknowledgement that anything wrong happened whatsoever. The customer service staff in the back seemed a little bit more sympathetic about the situation but had no solution for the issue. We were told we would be called back in 2-3 hours and never were. I highly recommend to stay as far away from this location as possible. Unless you are 100% confident your transaction will have 0 problems it seems once they have sold something to you they are done with you. Worst customer service I have received at any business. Tarika should not be a manager anywhere much less in customer service at all. Look at the other recent reviews rather than the overall. Clearly a change was made at some point and it wasn't for the better, if I had to guess it would be the addition of Tarika to management.

Thank you all who posted reviews they were very helpful. So I was looking into purchasing furniture from this store after watching the TV commercials, for three rooms in my new home until I looked at the reviews. There was seemingly an ongoing pattern of consumers buying furniture and not receiving it for weeks and when they actually received it,, some documented reported damage to the product, but what spoke most to me was the silence in response to all of these complaints. I will keep looking.

Myreisha Gaines assisted me in the Ashley Furniture on Epps Bridge. She was very professional and humble. I have been searching for living room furniture for a while and she assisted me so well that I was destined to make a purchase with her today! Thank you for the exceptional service and experience while here today! You made it a very peaceful experience and I appreciate it! Mom of Two!!!

Horrible, despicable company. Waiting over 5 months for a sofa that was paid in full. NOBODY cares, not the store or the delivery company. Finally got a call back that put the delivery date back another 30 days. Guy says quote “there is no excuse I can give you”. Look at the reviews, the 5 stars are mostly fake and look at all of the bad ones, same story. No delivery and empty promises. Trust me and do yourself a favor, do not buy anything at Ashley Furniture.

There protection plan is horrible. They don't do nothing they say their going to do. They rather give people the run around instead of holding up there end of the deal

The only reason I'm giving this terrible company two stars is the sales staff at the Athens store is great. The rest of the experience has been the worst in my life. I have had some difficult experiences in the past with other purchase, but this company takes the cake. I have been fighting with them to deliver my furniture for weeks. I ordered the couch on January 4th and they continue to push my purchase back. Now, they have pushed it beyond a surgery date I have scheduled, so I guess to recover from surgery, I'll just lay on the floor. Do not buy from this company if you want furniture anytime this year.

Helpful staff, good selection of floor models to look at.

On September 6th we bought almost $4000 worth of furniture and paid in full. Delivery was scheduled for 6 WEEKS later and we should have canceled the order then but didn’t. It is now February 2nd and the loveseat we bought is still not here. We were told dates in Oct, Nov, Dec, Jan and now they say March 2nd. Store manager is NO help. The delivery service is so incompetent it’s incredible, now when you call the number a recorded message says “technical difficulties call back later”. NEVER buy anything from this company, DISGUSTING! Seriously thinking about picketing outside the location to warn anyone who is thinking about buying from them. 1 star is way too good.

The furniture is nice however, the manager is very dishonest and will lie to your face!!

Pleasant experience

Literally been the biggest nightmare to work with. We ordered our furniture in September- they told us it would be 6-8 weeks before we deliver. I understand that with covid things are slower. But they know that when we made our purchase they didn’t have any of the items in stock. They took our money- around 6 weeks I called Them and they basically told me they didn’t have the items and were sure when they would have it. After talking to the manager and the sales staff they tried to sell us more items that weren’t in stock to replace the ones we ordered. Finally 2 months later we got word that they were delivering our furniture. I took off work and waited for them on the date they told me to, they never showed up. I called the store ans they acted like they knew nothing about it, 3 more months later we got part of our bedroom furniture still waiting in a lot of pieces. I understand covid has put a stop in alotnof plans, but being honest about when things are arriving ans what they have in stock would have been the best policy. Would NEVER buy from Them again

would give 0 star if I could. The sale rep and customer service at store are nice, but the delivery is horrible. My orders are pushed back again and again, and two weeks to the Christmas, and they push my delivery again after holiday. Who's gonna know will they push my order to next year. It's 2 month since I placed the order, and I'm still waiting. Unbelievable

Would not let us pick up our sofa love seat one week after we paid cash for it. Refused to deliver it. They were more worried about who's fault is was than actually helping a customer. Spoke with the store manager and she could have cared less. Our stuff was still on the showroom floor A WEEK after we paid for it! WORST CUSTOMER SERVICE I've ever experienced.

Irwin is the most professional salesman I have ever met.

I decided to stop in to Ashley HomeStore for the first time today...I am so glad I did! All of the staff I encountered were helpful, personable, and just pleasant. The layout of the store was enjoyable to wander through, and I found a terrific rug for a price you cannot beat. Bo (Beau?) cleared all of the furniture off of the rug, rolled it up, hoisted it on his shoulder and walked it out to my car. Thank you so much!! I was very impressed with this "shopping experience!"

Don't buy the warranty. Warranty voids if you move, which we do. Warranty doesn't transfer if you decide to sell it. No refunds. Make sure you like before you buy. Otherwise I'm disappointed in the quality of Ashley. My advice is to keep looking.

My husband and I started shopping for furniture a few months ago and we started at Ashley, Irwin was our saleman, after our first trip there we decided we did not need to shop around. Irwin was such a fantastic salesman and answered any and every question we had. He had us lay on the mattresses to pick the best one for us. He invited us to sit and try out the furniture we were interested in purchasing. We finally made the final decision yesterday (11/15/20) and went ahead with our purchase. A huge thank you to Irwin for going above and beyond to help us, and also tl Dee the manager. I would always recommend those two guys. Awesome people and awesome service!!

They went over and above to get us what we needed.

Couch took 8 weeks to be delivered, and was delivered damaged. Took another two weeks for a technician to be sent out to take a look, snap a pic, and disappear. A few days later in the mail I am sent a package with some replacement part - and it's obviously for the wrong part of the couch. I've been on the phone trying to contact the store for the past two hours and every person I talk to either hangs up on me or doesn't know how to help me. I'm about to drive to the store and cause some drama because this is unacceptable. I was told at the time of damaged delivery that I would be getting an exchange, and I followed the proper channels for that. Buyer beware. Edit: went to the store, they recognized their error, and are setting up an exchange. Bumping this to three stars because the furniture is great, but the customer service (on phone) and delivery are AWFUL. Order at your own risk.

Great customer service!!

First I would like to Thank Ms. Paula Lagos for her excellent customer service. She made me feel very welcome. She was very professional and polite. OAN: the one star is for the poor delivery service. I wa rescheduled twice and today I was given the time frame between 11:15-3:15. When I called customer service all i received "I'm sorry" after taking time off from work and sitting in the house all day waiting. Then I was told that delivery was a little behind and I asked, why didn't they call me and let me know instead of having me sit around waiting on them all day. I tried to speak with a manager to just cancel the order and no way are you going to speak with a manager. I called the local store where i made this purchase and was put on hold for 15 minutes. I hung up and called again and was put on hold for over 15 minutes. I was then told by a recording that someone would call me back within 24-48 hours. I wish i could give them a 0(zero) for customer service and delivery. This is the WORST SERVICE I HAVE EVER RECEIVED FROM A COMPANY! I had ordered furniture before for my daughter in Texas and had great service. I don't believe I will be ordering anything else from this company unless they can give me some kind of satisfaction for wasting my time and my day. Which I seriously doubt.

Selection is good but service is horrible. We have tried to work with 4 different members of their team, 1 of which seemed to be a manager. Everything took much longer than it should and now we have spent several hours and phone calls simply attempting to cancel 1 order and check a delivery date for another. For some reason these things seem to be an impossible task for the employees.

Shopping is good. Delivery is very slow.

Caroline at Ashely Furniture was a great help in finding items that would fit our space parameters for a sofa and sleeper option. She was friendly and fair. She was thorough and knew her inventory. Covid-19 is the only negative as we are not sure when some items will be available or delivered but we know this is no fault of hers or Ashley furniture’s. We have hopes our items will come and we will be patient while we wait.

So terrible!! No way!! 2 ladies at the desk are not wearing masks!! Even though they require masks at the store. I had to talk with them. Their boss never scold them. Bad manners!!!

Our sales man was very friendly and answered all our questions

Incompetent sales associates. Manager is unhelpful and rude. Don’t waste your time here.

The associate was great and very patient.

Worst customer service I have ever experienced. This is on numerous occasions not just one. Have been lied to numerous times over the phone, difficult to reach anyone by phone. Had to file a complaint with the BBB to get anything accomplished. Do not shop there very unprofessional.

We had a great experience working with Caroline! She made our furniture buying experience so easy and she went over everything that we ordered to make sure the ordering process was done correctly. She is a very detail-oriented person and my husband and I highly recommend her as a sales person! The other great thing that we love about Ashley Furniture is the delivery process. They send you texts ahead of time to confirm your delivery and on the day of the delivery they will send you a text to tell you what number you are in the order of deliveries, so you can check throughout the day to see about when they will do your delivery!

I worked with Irwin when purchasing our sectional. He was extremely polite and friendly, but not overbearing. He was extra accommodating and even came in on his day off so that I could purchase the sectional. I understand he works on commission, but it wasn't a huge purchase, yet he still made that effort. Will definitely go back for our furniture needs.

HORRIBLE, HORRIBLE, HORRIBLE!! Customer service is horrible, I’ve never met a “Store manager” that never WORKS OR A ASSISTANT MANAGER THAT ISN’T TRAINED TO DO ANYTHING! I purchased furniture in May and received 1 of 8 pieces, 1 week ago !! I wasn’t informed of ANYTHING unless I was calling EVERY customers service number I found online ( which wasn’t helpful at ALL). Every other week, my purchase was being pushed back, cancelled, rescheduled etc! Nothing was credited back to my account I mean this was Literally the worst experience ever! And to think IM STILL WAITING ON THE REMAINING pieces to my order, which again is now PUSHED BACK UNTIL OCTOBER!! NEVER AGAIN !! This company would never get my services, money or time again! Take it from someone who has been waiting on purchased furniture for over 14wks, Don’t waste your time either.

Absolutely horrible experience. Sales associate ordered me the wrong facing sectional. Now I have to wait months for correct sofa. Never ordering from Ashley HomeStore again.

Sales Associate Boe was amazing! Very friendly and helpful! Funny to boot! People person and customer service is top notch! We will definitely go back to see him for next purchase!

Friendly and knowledgeable staff, great selection, fairly easy to complete purchase

My husband and I came in to buy a new bedroom set as well as shop around for a new mattress. Stephanie Eisenhart was phenomenal! We came in knowing what sets we liked and she helped us find them with no problems. We were not sure what kind of mattress we wanted but she asked us questions to help figure out what exactly we liked and ended up showing us our dream mattress! Stephanie worked really hard to get the prices down and into our budget! She also planned for our delivery and made that process incredibly smooth. I would recommend her to anyone coming in! We are so happy with our experience at Ashley :)

Worst service I have ever experienced, bought a simple bed headboard and frame. After they came out 2 times still had a bed in pieces. Made a store visit associate assured us the bolts would be delivered and they would get it assembled, nope. They delivered another headboard. Being told today they don't supply the bolts. What if I was disabled or elderly ?

The buying experience was good, but I waited more that 3 months to get the things we bought. I called them many times, and they didn't help me at all. Totally different experience I got from Rooms to GO and Georgia furniture! We just waited less than one week to get our stuff.

Awful experience with Ashley Furniture and I do my best to never leave a negative review. My wife tried for two days to get in contact to find out if they had a specific set of furniture on the showroom so we could see it. Spent hours on hold. Finally reached someone and was told they had to transfer us to someone else. Spent more time on hold. The item was no longer in stock by the time we decided to try and drive around and find a store that had it. Back to square one.

Myreisha was so kind and helpful in helping us pick out some new furniture. The experience was amazing and super easy - definitely recommend to anyone looking for great deals and high quality furniture.

My husband and I were in the market for a new bedroom suite and headed up to Ashley’s. We were immediately greeted upon arrival by Myreisha. There couldn’t have been a more warm welcome. We described exactly what we wanted and she showed us several options. She was very knowledgeable, pleasant, and made the buying process easier than I could have ever imagined! She totally exceeded our expectations! Thank you so much, Myreisha!! We can’t wait to receive our beautiful suite!

We've been using Stephanie as our representative. She is absolutely wonderful. She's been great helping us with refurnishing our whole home. She had great ideas and was more than happy to help. Very nice and bubbly. She was a Saint to work with. Some of the things we decided to purchase.

I bought a recliner in March of this year and here it is June & I'm needing it repaired yet again. FIRST TIME WAS ONLY 2 WKS I HAD RECEIVED IT. This will make the 4th or 5th time I need a tech to come & repair my recliner. I'm on a fixed INCOME so the only good thing about this purchase is the warranty. It's gotten to the point where I can't even get someone on the phone.They say due to call volume the wait time is longer. If they didn't sell junk then call volume wouldn't be so high. Their show room is set up so beautiful. I'm guessing maybe its because their furniture is horrible and really not worth what they ask for. I would rather my money bk which we know isn't going to happen. SAVE YOUR MONEY AND SHOP ELSEWHERE. FURNITURE NOT WORTH THE PRICE NOR HEADACHE. Their in the business of ripping ppl off. When they delivered my recliner they had just thrown it in the trailer on top of everything else that was just thrown in instead of being handled with care like the furniture should have been handled.

Worst customer service I have ever experienced! I placed my order on 6/3/2020 for delivery on 6/23. When i did not get a delivery schedule call on 6/22 I reached out. I called 9 times could reach no one in the retail store, so I called the 1800 number waited for over 45 minutes to find out my item has been on backorder since May. Never once when I placed the order, while the order was processing, nor the day before it was due to shipped was I told about this. Ashley has lost me as a customer for lack of communication and customer service.

We were very pleased with our experience with Ashley furniture. They were prompt with the delivery and they did a nice job of assembling the stools we purchased.