Ashley HomeStore Athens, GA
Here at the Ashley HomeStore in Athens, Georgia, we believe that your house is much more than just a dwelling. You’re creating a home filled with family and friends, and building life-long memories along the way! This is what inspires us to help you furnish and decorate your home with our high quality furniture and world class customer service. We have been your go-to furniture and mattress store in Athens since 2010. Our dedicated and experienced Store Manager, John Carter, has built a team that is committed to being your trusted home partner and they pride themselves on their selection and knowledge of bedroom and living room sets. At the Athens Ashley HomeStore we are not only thankful to celebrate your home with you, but we are also dedicated to charitable work with the Hope to Dream Foundation and Red Cross Blood Drives. You can find us in the area right next to Trader Joes. For those of you on a tight schedule, the best time to avoid the crowd is between 7:00P.M. and 9:00 PM. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
Would not let us pick up our sofa love seat one week after we paid cash for it. Refused to deliver it. They were more worried about who's fault is was than actually helping a customer. Spoke with the store manager and she could have cared less. Our stuff was still on the showroom floor A WEEK after we paid for it! WORST CUSTOMER SERVICE I've ever experienced.
Irwin is the most professional salesman I have ever met.
I decided to stop in to Ashley HomeStore for the first time today...I am so glad I did! All of the staff I encountered were helpful, personable, and just pleasant. The layout of the store was enjoyable to wander through, and I found a terrific rug for a price you cannot beat. Bo (Beau?) cleared all of the furniture off of the rug, rolled it up, hoisted it on his shoulder and walked it out to my car. Thank you so much!! I was very impressed with this "shopping experience!"
Don't buy the warranty. Warranty voids if you move, which we do. Warranty doesn't transfer if you decide to sell it. No refunds. Make sure you like before you buy. Otherwise I'm disappointed in the quality of Ashley. My advice is to keep looking.
My husband and I started shopping for furniture a few months ago and we started at Ashley, Irwin was our saleman, after our first trip there we decided we did not need to shop around. Irwin was such a fantastic salesman and answered any and every question we had. He had us lay on the mattresses to pick the best one for us. He invited us to sit and try out the furniture we were interested in purchasing. We finally made the final decision yesterday (11/15/20) and went ahead with our purchase. A huge thank you to Irwin for going above and beyond to help us, and also tl Dee the manager. I would always recommend those two guys. Awesome people and awesome service!!
They went over and above to get us what we needed.
BUYER BEWARE!!v We purchased a couple of tables the 4th of October from the Athens GA location and waited almost three weeks for the tables to arrive. Signed for the delivery and I started to assemble said tables. Missing parts, white paint marks all over like a charcoal color table. Called Ashley and was asked to send pictures of the damage, I did while I was on the phone with the lady. Exchange was approved, should here something back within 24 to 48 hours, nothing called back talked to Travis, nice guy, put in for a refund. Again wait 24 to 48 hours, nothing, called back and talked to Devin, completely didn't care what the issue is, Ashley does not do refunds if purchase was made in the store. Not what warranty states at all on the website. Devin was the rudest person that I ever spoke with about anything. Anyways the point is, if you buy anything from Ashley Home furnishings don't sign for it until it's put together weather you are putting it together or they are, once its signed for there is no warranty! BUYER BEWARE
Couch took 8 weeks to be delivered, and was delivered damaged. Took another two weeks for a technician to be sent out to take a look, snap a pic, and disappear. A few days later in the mail I am sent a package with some replacement part - and it's obviously for the wrong part of the couch. I've been on the phone trying to contact the store for the past two hours and every person I talk to either hangs up on me or doesn't know how to help me. I'm about to drive to the store and cause some drama because this is unacceptable. I was told at the time of damaged delivery that I would be getting an exchange, and I followed the proper channels for that. Buyer beware. Edit: went to the store, they recognized their error, and are setting up an exchange. Bumping this to three stars because the furniture is great, but the customer service (on phone) and delivery are AWFUL. Order at your own risk.
Great customer service!!
First I would like to Thank Ms. Paula Lagos for her excellent customer service. She made me feel very welcome. She was very professional and polite. OAN: the one star is for the poor delivery service. I wa rescheduled twice and today I was given the time frame between 11:15-3:15. When I called customer service all i received "I'm sorry" after taking time off from work and sitting in the house all day waiting. Then I was told that delivery was a little behind and I asked, why didn't they call me and let me know instead of having me sit around waiting on them all day. I tried to speak with a manager to just cancel the order and no way are you going to speak with a manager. I called the local store where i made this purchase and was put on hold for 15 minutes. I hung up and called again and was put on hold for over 15 minutes. I was then told by a recording that someone would call me back within 24-48 hours. I wish i could give them a 0(zero) for customer service and delivery. This is the WORST SERVICE I HAVE EVER RECEIVED FROM A COMPANY! I had ordered furniture before for my daughter in Texas and had great service. I don't believe I will be ordering anything else from this company unless they can give me some kind of satisfaction for wasting my time and my day. Which I seriously doubt.
Selection is good but service is horrible. We have tried to work with 4 different members of their team, 1 of which seemed to be a manager. Everything took much longer than it should and now we have spent several hours and phone calls simply attempting to cancel 1 order and check a delivery date for another. For some reason these things seem to be an impossible task for the employees.
Shopping is good. Delivery is very slow.
Caroline at Ashely Furniture was a great help in finding items that would fit our space parameters for a sofa and sleeper option. She was friendly and fair. She was thorough and knew her inventory. Covid-19 is the only negative as we are not sure when some items will be available or delivered but we know this is no fault of hers or Ashley furniture’s. We have hopes our items will come and we will be patient while we wait.
So terrible!! No way!! 2 ladies at the desk are not wearing masks!! Even though they require masks at the store. I had to talk with them. Their boss never scold them. Bad manners!!!
Our sales man was very friendly and answered all our questions
The salesman was very helpful, knowledgeable and friendly. He made our shopping experience a positive one.
Thoughtful people that work with Ashley always willing to work with you great place to shop.
Incompetent sales associates. Manager is unhelpful and rude. Don’t waste your time here.
The manager, Tarika Campbell is absolutely TERRIBLE. Could care less about their customers. The delivery guy foraged my signature after telling me that I didn’t have to sign for my furniture (I knew that I had to sign for furniture because I had a previous delivery 2 weeks earlier). She basically told us to deal with it and that they are no returns. Even if the furniture is wrong.
I bought a simple bed for my daughter they said it would be delivered one month later. My thought was it's busy covid got people spending money I was good with it. I got several conformations for a particular day and time frame so we made arrangements for someone to be home. They came outside of there time frame like 6 hours difference. we got it handled met the truck at the house three guys jump out one jumps in comes out with one box (Full bed frame only) and no headboard.I paid for delivery and in home assembly. So we call the athens store to try to figure this out when the headboard was coming they wouldn't answer the phone for customer service but by way they will answer on about the second ring for sales. Well we get told it will be another month before another headboard could be delivered. I said I want the one I ordered a month ago with the frame. That didn't happen. Month later same number of calls and text same arrangements made to be at home again came way later than their time frame they stated.Another day of work was lost due to waiting for the second time. One guy jumps out brings a box in the house and starts assembly. He steps out and says we got a problem I can't attach the headboard to the frame course they didn't send (the hardware) bolts. Month 2 has gone by now since the purchase date and still no complete bed and not in home assembled. Went to the athens store in person with paper work in hand mad. Got another delivery date for the bolts, same spill confirmed delivery, they show up with another headboard and no bolts. Then we get told that Ashley furniture doesn't supply the hardware. So I put them on my list of buisnesses that I don't have to spend my money at and went and got bolts myself and finished what I paid for so my daughter could have her new bed.