Ashley HomeStore Athens, GA
Here at the Ashley HomeStore in Athens, Georgia, we believe that your house is much more than just a dwelling. You’re creating a home filled with family and friends, and building life-long memories along the way! This is what inspires us to help you furnish and decorate your home with our high quality furniture and world class customer service. We have been your go-to furniture and mattress store in Athens since 2010. Our dedicated and experienced Store Manager, John Carter, has built a team that is committed to being your trusted home partner and they pride themselves on their selection and knowledge of bedroom and living room sets. At the Athens Ashley Furniture HomeStore we are not only thankful to celebrate your home with you, but we are also dedicated to charitable work with the Hope to Dream Foundation and Red Cross Blood Drives. You can find us in the area right next to Trader Joes. For those of you on a tight schedule, the best time to avoid the crowd is between 7:00P.M. and 9:00 PM. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
Donna L was AMAZING. Was very understanding about my needs and made sure everything was addressed before making a purchase. She made the whole process very easy and we wouldn’t hesitate to ask for her next time!
Irwin is great! Very patient with customer and knowledgeable about furniture and options. Overall great experience. Clint will take care of your needs too!!
We had a great experience shopping in store. Charlotte ran all the numbers and explained everything clearly. Not once did we feel like we were being tricked or out smarted and we walked away happy with our purchase. Delivery took a few weeks, which we were told, and upon unboxing, a major cut was made on the chaise and back cushion. We notified our Athens Ashley store and Clinton was amazing! He ordered all new pieces for us, which were delivered within days! He even offered to stuff our new pieces for us if we brought them into the store. He was incredibly helpful and generous with his time. We are so grateful we had a good experience and are so happy with our new comfy couch from Ashley!
Over priced and not the best quality
Irwin was awesome, got me a great deal, was knowledgeable and fast! I’ll be back!
Stephanie was very helpful and knowledgeable.
HORRIBLE!!! Me and my girlfriend ordered a dining room and living room set from the showroom store in Athens, Georgia. It was delivered to us from their distribution warehouse in Atlanta, Georgia. 2 days after it was in our home we discovered bed bugs in the lining of one of the dining room chairs. I took videos and pictures of what we found, contacted Ashley Furnitures corporate center like i was told after receiving horrible customer service at the showroom store. We received an even more terrible customer service experience at the corporate customer service center! We were told that “their was no way we were telling the truth because all of our furniture is delivered in plastic”! That’s a lie because we watched the movers from the time they arrived to the time left. When the movers pulled up to our home, most of our furniture was already put together and it was most definitely not wrapped in plastic! We will be moving forward with our lawyer and taking this horrendous situation to civil court!
Wallace was kind and extremely helpful! When I need more furniture I plan to go back and will be asking for Wallace!
In store experience was horrible. After looking around the store for several minutes not once was I approached about making a purchase . Mind you I was the only customer in the store . There were about 7 employees, and not one bothered to ask if I was doing ok. The only thing time I was acknowledged was when I was walking out the door and a middle age white lady with shoulder length grey was telling me to have a good day. Not a welcoming or friendly environment.
To the sales staff( Irwin McClendon)office personnel (Jammie Wade) awesome individuals who work on customer satisfaction to me they go above and beyond what it takes to make the customer needs are taken care of , 10 STAR in my book
Customer No Service if you order an incorrect size. Expect to be to spend 30 minutes or more on hold for the next available representative.... to only get disconnected. Over the past 2 weeks I had to call several times and got a different answer every time again after 30 minute wait time and not disconnected. I will never purchase anything from Ashley again online or in store again.
My husband and I had the most wonderful experience at Ashley's for the very first time Mr. Wallace helped us and the store manager can't remember her name yet, but both of those two people were the most wonderful people we ever encounter and they gave us the most wonderful experienced and made us really want to buy from Ashley's and we will be returning next we need a dining room suit LOL. Thank you for a wonderful day Mr Perry and Mrs De Turner .
Irving is the best thing about a great store. He helps you find exactly what you need.
They have great selection and good deals but be careful with their delivery time because after you purchase you will get a call saying sorry we are not gonna be able to deliver to you on this day even I made the urgent purchase because of the delivery time.and you have no choice but to go get it yourself and iam not the only one I saw 3 customers at their facility that they experienced the same and it was from different location too. Good luck
I purchased, through financing, a powered recliner sectional and a mattress with adjustable base. At the time of purchase, I believed all three recliners in the sectional were powered as that was the design of the floor model. I also was told that by purchasing two pillows and a mattress protector I would get a 90 day return policy on the mattress. After three delivery attempts, they are saying the sectional is no longer manufactured with all powered recliners. The offers to correct the situation were taking the floor model (used furniture) or a $100 store credit. When I said I wanted to return it since it isn't which I purchased, i was told all sales are final. As for the mattress, after neglecting to order and deliver two twin bases such that was had to sleep with our mattress on the floor for a week, we were offered a mere $100 discount to order the additional base. Furthermore, after sleeping on the mattress for a couple of weeks, we realized the adjustable base wasn't working for my husband and the mattress wasn't working for me. Again, when I said I wanted to return it I was told all sales are final. When I brought up the 90 day return policy I was told it wasn't a return policy but a comfort guarantee and that our mattress wasn't eligible. So after spending $7000 we have a sectional that isn't what we purchased and a mattress with adjustable base we can't use. Oh, and every delivery left trash all over our driveway for us to cleanup.
Came here to make my first couch purchase and could not have asked for better service. Paula was amazing!
Never called me back. I just thought they were serious. They're loss.