Ashley Store | Athens, GA 30606

Look for Christy Glover when you visit Ashley. She helped me complete the look for 2 bedrooms, my living room, and dining room so I can adult in style!

Very nice associate. Attentive without being pushy. Reasonable prices

We purchased a love seat Item #3990596 and a sofa item #3990587 on 02/19/22 with the extended Premium Protection Plan from Ashley Home Store in Athens, GA. They delivered the items, but the love seat was damaged upon arrival. They replaced it with another. We noticed after the first months of use; the cushions and seat suspension began to collapse and we could feel the side boards in the seat suspension. 02/10. Prior to the one-year warrantee expiring we contacted Ashley Customer Care and received a Claim Case #783-2651. 02/13. We received an email requesting photos and serial number of these items. 02/14. We replied with photos. 02/24. They sent a tech out to investigate our complaints. The two techs, Nick and Ben, confirmed our issue and said that they would have to be replaced. 03/01. We had no response and due to the lack of quality manufacturing of these items we requested by email for a reselection. 03/13. There was no reply and another request for reselection was sent. Received reply from Tammy at Ashley via email. 03/14. We sent an email and tried to reach Tammy by phone with no response. 03/15. We received an email stating reselection could only be done in the first three days after purchase. Obviously, our issue didn’t occur in the three days. Ashley suggested we contact the extended warranty provider. We contacted the company, and they responded back on the same day stating that this was not covered by their plan. 03/21. We contacted Ashley and then they sent a second tech, Shenna, to inspect the items and she concurred the same results. She took pictures and she submitted her report. 04/01. We received a reply from Ashley that they were working on a resolution. 04/05. We sent an email after the second tech confirming the issue and reinstated a request for a reselection. They stated a reselection was not an option according to their policy, we requested them to pick up the units and give a full refund. 04/12. We received an email from Ashley stating they were bringing out another set just like what we had and it was delivered 04/21. The love seat was damaged upon arrival, and they took it back. They exchanged only the sofa. 04/24. We had made it clear we did not want another set just like what we had. We have not received a call or email about resolving our current situation. Again, a request was made to pick up the furniture and refund our money. There has been no response. 05/03. We spoke to Ledford with the Customer Escalation Department, and he said I would be receiving a call from Whitney the Manager. We have not received that call. After all that had been done, we received a request for photos after two teams had already come out and inspected the products. Another request for a full refund was made via email on 05/03/23. 05/08. Stopped at the store where we purchased the furniture and spoke with Erwin, the manager. He stated that he would send an email and try to get a clarification on resolution and call me back. No response from him. I called and left a message and he did not call me back. 05/15. Erwin stated that he had received no response from the corporate, and suggested I call corporate Customer Care and I quote “Raise Holy Hell” with them to get my refund. He stated that he has no authority or input on these matters after the sale. This is an indicator of their lack of customer service. 05/05. Received an email from Ashley Customer Care and they offered $180 credit off original purchase price and in exchange they would process an even exchange for the love seat. 05/18. We responded back to their offer. After another request was made for them to pick up their sofa and love seat and refund our money. 05/24. After several attempts to reach them by phone and email there is still no response. This summary was emailed also and asked to forward to Customer Care. 05/28. We received the same computer-generated message for an even exchange or $180 for each piece or an exchange of another just like we alre

Great experience. Bo Beard was great, very knowledgeable and helpful

Go see Bo!! He made the furniture buying experience a lot less painful! Amazing customer service! Great deals. Can’t say enough great things about him!

I went to four furniture stores in Athens and it was only here that I was greeted quickly and was able to find what I wanted within my price range. The associate who helped me, Bo Beard, was very welcoming and kind. He showed me a wide variety of price ranges and gave me options. The purchasing process was extremely fast and the price was almost half that of all the other places I visited.

READ your contract thoroughly and in detail. Was told by the salesman that our warranty purchased covers any pet damage. Contract says different and now the over $6000 in furniture we purchased is not covered by pet damage. Lied just to get a sale. Shame. ----- ETA: The store reached out. While I appreciate the reach out, the store manager provided no value to my situation. He was pleasant though the corporate did not give him the power to make the situation right. Will absolutely not be buying again from this company. Recommend you do not as well.

We went in to buy dining room and living room. Paula figured out our style and showed us exactly what we wanted. Paula has great knowledge of the inventory. She made our task so enjoyable we will only work with her for our future needs. Thanks Paula!!

We had a fantastic experience with Paula at the Athens Ashley location. We purchased a new king bed frame along with an adjustable base and mattress. She was very knowledgeable and helpful, as we had many questions. She was patient and never pushy or high pressure. We were grateful for such an amazing experience with Paula.