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Ashley HomeStore Athens, GA 30606

Ashley HomeStore Athens, GA


About the store

Here at the Ashley HomeStore in Athens, Georgia, we believe that your house is much more than just a dwelling. You’re creating a home filled with family and friends, and building life-long memories along the way! This is what inspires us to help you furnish and decorate your home with our high quality furniture and world class customer service. We have been your go-to furniture and mattress store in Athens since 2010. Our dedicated and experienced Store Manager, John Carter, has built a team that is committed to being your trusted home partner and they pride themselves on their selection and knowledge of bedroom and living room sets. At the Athens Ashley Furniture HomeStore we are not only thankful to celebrate your home with you, but we are also dedicated to charitable work with the Hope to Dream Foundation and Red Cross Blood Drives. You can find us in the area right next to Trader Joes. For those of you on a tight schedule, the best time to avoid the crowd is between 7:00P.M. and 9:00 PM. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!

Recent Reviews
4.3 Star Star Star Star Star
(490 reviews)
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We've been using Stephanie as our representative. She is absolutely wonderful. She's been great helping us with refurnishing our whole home. She had great ideas and was more than happy to help. Very nice and bubbly. She was a Saint to work with. Some of the things we decided to purchase.

Star

I bought a recliner in March of this year and here it is June & I'm needing it repaired yet again. FIRST TIME WAS ONLY 2 WKS I HAD RECEIVED IT. This will make the 4th or 5th time I need a tech to come & repair my recliner. I'm on a fixed INCOME so the only good thing about this purchase is the warranty. It's gotten to the point where I can't even get someone on the phone.They say due to call volume the wait time is longer. If they didn't sell junk then call volume wouldn't be so high. Their show room is set up so beautiful. I'm guessing maybe its because their furniture is horrible and really not worth what they ask for. I would rather my money bk which we know isn't going to happen. SAVE YOUR MONEY AND SHOP ELSEWHERE. FURNITURE NOT WORTH THE PRICE NOR HEADACHE. Their in the business of ripping ppl off. When they delivered my recliner they had just thrown it in the trailer on top of everything else that was just thrown in instead of being handled with care like the furniture should have been handled.

Star

Worst customer service I have ever experienced! I placed my order on 6/3/2020 for delivery on 6/23. When i did not get a delivery schedule call on 6/22 I reached out. I called 9 times could reach no one in the retail store, so I called the 1800 number waited for over 45 minutes to find out my item has been on backorder since May. Never once when I placed the order, while the order was processing, nor the day before it was due to shipped was I told about this. Ashley has lost me as a customer for lack of communication and customer service.

Star

Worst customer service I have ever experienced! I placed my order on 6/3/2020 for delivery on 6/23. When i did not get a delivery schedule call on 6/22 I reached out. I called 9 times could reach no one in the retail store, so I called the 1800 number waited for over 45 minutes to find out my item has been on backorder since May. Never once when I placed the order, while the order was processing, nor the day before it was due to shipped was I told about this. Ashley has lost me as a customer for lack of communication and customer service.

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We were very pleased with our experience with Ashley furniture. They were prompt with the delivery and they did a nice job of assembling the stools we purchased.

Star

If I could give zero stars I would! This is our 3rd purchase! Although the customer service at the store was Phenomenal as always, the delivery was unacceptable! I in no way blame the store. We were given a window time of 2:45-6:45 and as before they never showed up. We got a call at 8:30 stating that they would be there at 9pm which is too late for anyone to bring furniture out. We tried calling the number back that the guy called us from and he wouldn’t even answer. No one showed up or called. Ashley’s need to have their own delivery drivers and maybe these issues wouldn’t happen. Give customers the option to pick up their furniture. I see this company going bankrupt in the future due to the negligence with their delivery. As far as my other purchases, when they did come, the merchandise was damaged and we had to wait for someone to come out to either fix it or to bring a new replacement. Never Again!

Star

Worst customer service I have ever experienced! Stay away from this store.

Star Star Star Star Star

I had the best experience with Stephanie at Ashley’s Furniture. I explained to her what I wanted and she went above and beyond to make sure I found what I wanted. Not only that my daughter lost her cell phone and when we came back the next day, Stephanie helped us look for it without any hesitation. Thank you so much Stephanie ❤️

Star Star Star Star Star

I had the best experience with Stephanie at Ashley’s Furniture. I explained to her what I wanted and she went above and beyond to make sure I found what I wanted. Not only that my daughter lost her cell phone and when we came back the next day, Stephanie helped us look for it without any hesitation. Thank you so much Stephanie ❤️ -Nicole Hill

Star Star Star Star Star

We bought many new pieces from the store...sales personnel are knowledgeable and well trained.

Star

Be careful with this store!! My friend's experience was horrible and they refused to rectify it!!!

Star

My husband, myself, and my mother went to the Athens, GA location on March 25, 2020 to look at mattresses. Long story short our salesman Irwin told us we were getting one adjustable base and mattress then wrote a different mattress and base for us to pay for without us knowing. We received no paperwork on our bed other than the financing plan with the in store third party finance company. Irwin also told us when the new was delivered they would take away the old. When the base and mattress were delivered today, they did not take the old and in the process of setting up the bed and looking at the remote it was then we realized we had the wrong base. We were given a base that did a third of the one we thought we were getting. I was not thrilled on spending so much on a bed, there is no way I would have agreed to the amount we paid for a base that does so little. We called the store for long hold times to speak to someone for less than two minutes who confirmed we did get the wrong base to then be transferred to who she said we needed to speak to and hung up on. After getting no where being on the phone for over a hour we drove the 45 minutes to athens to the store we purchased at. We spoke to customer service and then the sales manager which is ultimately how we found out we were verbally sold on one base and mattress and purchase and complete different base and mattress that we had never even tried out when we made the purchase. We only tried one adjustable base model so there is no way to have any mix up or confusion as to what we thought we were getting. Ashley’s refused to do anything to right their wrong so we asked for the money we put down to be refunded and the financing to be cancelled. Ultimately because we used the in house finance company we were told there was nothing Ashley’s could do for us and we would have to call the finance company. We called the number they gave us for the finance company only for the phone to ring at the empty desk of the finance company sitting next to the gentlemen that gave us the number. We cannot get in contact with someone from the finance company until 11am tomorrow to try and have them pick up what they’ve delivered and get our money back. I tried to called Ashley’s corporate office when we got home to wait 25 minutes to speak to someone, the woman asked if she could place me on hold to further look into our account to which I agreed. After being on hold for about another five minutes I was hung up on again. This has been an absolutely horrible experience and I will not be recommending Ashley’s to anyone for anything.

Star

Irwin flat out lied. He verbally sold us on a bed with a certain frame and then on paper sold us something completely different. Full on bait and switch. I wouldn't buy a dog turd from him or anyone there. I trust a crackhead trying to sale me new iPhone over Irwin. On top of that Ashley's won't do an thing about it. Worst experience of our lives.

Star Star Star Star Star

my sells lady was Stephanie and she was the bomb!!!! i was being picky but she didn't stop till I got exactly what I wanted. she know here stuff a was very professional!! she was the best I give her 5stars. thanks again Stephanie.

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Star

Ashley Furniture, I bought a sofa from you and 8 months later it started breaking down. After 3 1/2 months of calling, you finally decided to exchange my sofa for another one just like it. The problem is that I don't want the same one back and am willing to pay the difference in price for a better quality sofa, but was told that isn't a possibility. I either keep the broken one I have or take another one like it. The sofa is now barely usable. Your customer service stinks!

Star

Atrocious experience. Used them years back and had a great experience. So when it came time to get new bedroom suites for our kids and living room furniture, they were our first stop. Due to COVID-19, visiting the store was not an option, so we started online. We ordered in April and everything was marked as in-stock at time of the order (and still listed as such teo weeks later). The two bedroom suites were delivered by multiple companies, and in addition to 1/3 of it being shipped to the wrong house, almost half of the items were damaged in shipping. We actually are still waiting on some pieces, with the delivery date being moved constantly. The sofa and sectional we have yet to receive since the delivery date keeps getting changed without notice... we have to call and wait hours on hold in order to get any updates from them. We went to the store now that they are open again, hoping they could assist. They were helpful in showing us around and giving us assurances on delivery dates if we ordered through the store, but said they cannot help providing support via their in-store support team for orders placed online. They shared that online experience is always bad and that they highly discourage people from using it; citing dishonest advertising and poor customer support. This means that the stores know that the online side of their company is terrible, but nobody seems to be doing anything about it. The only thing worse than the quality of the furniture and delivery services of Ashley are the outright lies and deceptive practices their online site and support use. This company has sadly fallen a really long way over the last decade.

Star Star Star Star Star

Besides the personal (not-so-great) reviews on Ashleys I had my mind made up on this sectional when I first laid my eyes on it. Beaux helped me. Seemed to be the only sales representative on the floor due to COVID, and was being called on every 5 mins from customers to employees. He still gave me his full attention. His personality & customer service superceded my expectations. I walked in last minute just inquiring about their finance which turned into a sale. I was in an out with the full purchase in 20 minutes(if that). Furniture will be delivered almost a month from today, but I hope it's totally worth the wait.

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Star

Bought a couch Sunday, rented a truck to go pick it up today (Tuesday) and says I can not have my couch that I bought with receipts until Friday because they are having a random inventory of the floor. Horrible service.

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