Ashley Store Atlanta, GA (Lindbergh Plaza)

Tene and Emma were excellent helping me order my bedroom furniture. Quick service and answered all my questions. This is a great location if you’re in the market for furniture

Found what I was after, associate was very helpful and congenial.

Devon, Andre, Calvin & Emma are the dream team!

marz helped and help me save on a great deal

Mr. Marz and Mr. Nathan were amazing. Very helpful and professional, kind, and patient. Great experience! I would definitely recommend!

Great experience they helped us in a timely manner. Mars and Mr. Nathan were very friendly and welcoming.

I had a great shopping experience at this Ashley Furniture location. The salesman, Mr.Stillman, was professional and very knowledgeable and helpful. My particular sofa was not in stock in the color I selected, but he placed an order for me. I was told upfront that the wait time would be a couple of months, so I wasn’t caught off guard. When my sofa finally came in, I received more than one message about the estimated arrival time. It arrived wrapped up and protected from dirt and dust. The 2-man delivery team worked quickly to place it where I wanted it and took all of the packing materials. If ever I need furniture in the future, this Ashley location is my preferred go to place to make my purchase.

Emma and Marz were incredible. We needed a new dining room table quickly and they took excellent care of us

Tene, Dre, and Emma are the best. I will be only purchasing products for my apartment from this Ashley’s now.

Tenei, Dre and Emma outstanding service

Great service. Very attentive. Andre, Emma, and Tene were great.

JR is was quick and straightforward, I was in and out the store in minutes. Acima Leasing was easy to use I walk in with my pre approval and was on my way out the stokes. The company offers affordable and flexible payments.

Great experience, answered all of my questions and made my experience smooth and easy!!!

Great staff patient sales team. Thank you Tene

Marz was the best! He’s very thorough and detailed with what it is you’re looking for! Ask for Marz!!

Salesman very patient knowledgeable and courteous

Already knew what I wanted. Had a floor rep take me right to it. Got me rung up, scheduled my delivery, and got me out on on my way real fast. 10/10. Would recommend.

Marz was amazing! Help us pick out The perfect sofa. I highly recommend Ashley furniture once again!

Nobody helped us the whole time we walked the store. Walked in, the sales reps were chatting. They stared at us for about a min before even acknowledging us. Terrible customer service. Guess I'll go somewhere else.

We are new to the area. We were familiar with the brand, the location was very convenient, and we had been referred by friends to Stillman. We expected Stillman to be fantastic but he exceeded even our highest expectations! From the moment we walked in we knew we were in for something special. Stillman had the passion for customer service and the compassion for our needs that made us feel like our needs were just as important to him as they were to us! We thank the leadership of this HomeStore for empowering him to do what he does so incredible well. This HomeStore really is just like home and ain’t no place like home!

Sales associate was very nice and seemed to know his products well.

Believe the Hype, it’s All True! The Jay R Experience was everything JAY is very personable & honest! It’s Not about Sales with him but your overall Satisfaction of your purchase! I previously purchased at another location & I had a few discrepancies but JAY & the rest of the Buckhead team (including Management) went above & beyond to fix everything according to my specifications (& I’m extremely picky) Lol! Thanks Buckhead Ashley Furniture yal are the Best!

Today myself and my Mom came into the Ashley in Buckhead, immediately when we walked in Marz greeted us and asked how could he help us? He was very attentive to my mom’s needs and went above and beyond to make her happy! Needless to say she picked the perfect chair was very happy with his assistance!!! Marz is AMAZING at what he does and is a true attribute to Ashley furniture!!!!! Kudos Marz my mom loves you!!!!!!🤗🤗

I had a great experience at this location Katia had great customer service she helped me find everything I need I am very satisfied

Jay R was wonderful in explaining the different prices and deals!

Great furniture, great experience in store, horrible fulfillment and delivery experience.

Edit: I’m still dealing with this process. My parents took multiple trips to the car to load the furniture after being told by customer service that our cancellation got approved and that we were responsible for returning it to the store, even though we paid for delivery of our product. Once they arrived, the store workers were not apologetic and said the cancellation was not approved. There was also no manager. They said if we paid for delivery for the original order and got our cancellation approved, THEY would pick it up for us. Customer service said otherwise. Then, after requesting to cancel and getting a confirmation email, I get an email a few days after saying my COMPLETE EXCHANGE is coming the following Tuesday. Not only was this supposed to be cancelled, but I was also going to be out of town. After probably about 15 more customer service calls and no answers from the store phone number, the last agent we spoke to said all sales are final for purchases in store. What a waste of time. How does each agent claim something different? So I gave up and just went with the complete exchange, rescheduling it to Thursday instead. However I kept getting emails and messages to confirm my Tuesday delivery which I literally canceled. I called two more agents. The first one said he rescheduled it and could not provide a confirmation email. The second one said he rescheduled it and sent me a confirmation email. But big surprise, the delivery still was scheduled for Tuesday, and I get an email the day of (today) to track my order. I had to call the delivery driver, who then had to tell customer service. It takes skill to provide this much misinformation and not take any accountability for it. I have to shorten my original review to stay under the word limit, but I really hope no one else has to go through this. But from the reviews, it looks like many people have. Also, I emailed the email that the owner responded to this review with AGAIN, and big surprise again, no response. I usually don’t write reviews, but I strongly advise against buying furniture here, especially if you need delivery. Our table arrived damaged, and the exchange process was a nightmare. Customer service was unhelpful and gave misleading instructions—first telling us to assemble the chairs, then later requiring a full return, meaning we had to disassemble everything ourselves. Scheduling was a mess, with multiple reschedules and no clear communication. The store ignored seven calls, and even after escalating via email, we received no response. My mom eventually got through to someone, but they offered no real help, only vague promises of possible compensation that never materialized. Frustrated, we’ve decided to return everything, even if it means delivering it back ourselves. Save your time and money—shop elsewhere.

As usual, another great experience at Ashley Furniture! Chrissy made the process painless and fun and her attitude was so friendly and courteous. Thanks a bunch!

Delivery staff was amazing. Couldn’t have gotten here quicker they were early! Also Stillman & Emma at the actual store was amazing. Made me love my furniture even more with their great customer service.

I ordered over $16,000 in furniture from this store including a dining set we say online while at the store. The day of delivery I was at work and my husband accepted the furniture. So, when I arrived home, I noticed the furniture had all types of damages and was not working properly. I also, realized I was unhappy with the smaller dining set that I viewed online while in the store. Sales rep stated they would have someone to come out to fix the furniture and sent me an email. I contacted the store directly and asked to exchange the dining set I was unhappy with. The store stated they don't do refund, and I should have sent it back on the truck. I explained to her that I was at work when they delivered the furniture, and it is still the way the left it as shown below. She still stated I would more than likely have to just keep the furniture. I informed her that I spent over $16,000 and they should take this in consideration. She stated she would inform them, but I have not heard anything from them. Also, the day of delivery the mattress did not have any plastic. So, I asked my husband did you tell them to remove the plastic, and he stated NO because we literally ordered an entire house of furniture, and he was trying to keep an eye on everyone. I told him I didn't believe the mattress was new. So, we made the bed with new sheets and comforter. That same night I begin to itch. I shared this with my husband. So, I noticed it wasn't getting any better. On Saturday, my day off, we got up at 6am and immediately begin steaming the mattress and vacuum. After my husband steamed box spring, I began examining the bed and found bed bugs in all 4 corners. I was livid because this is a brand-new home and this is the first piece of furniture, we ordered from a high brand store, and they bring bed bugs into our home. We begin treating everything and vacuum and steaming and spraying. This is a nightmare. I am so disappointed with Ashley Furniture. They will not receive any more of my business. I contacted customer service but no response as of yet. Take your chances elsewhere not here. UPDATE!!! Ashley furniture finally responded to my email and clearly stated per their terms and conditions, they do not cover bed bugs or bed bugs damage. Stated not to contact anymore about this issue and the case is closed. I tried to email them again and they have blocked my email address. I reached out to BBB as well. FYI!!! Please don't waste your money with this people. It should be a law that protects consumers against businesses. Since this happen, I have communicated with people in the Community, and they all have had issues with Ashley Furniture as well. My furniture is still not repaired or working properly and I have spent hundreds of dollars treated the infested furniture and my house and car since they delivered all the items.

A wonderful experience with Tene Williams. She made it such a wonderful experience shopping at Ashley’s. They had beautiful selection of items and I found everything I needed for my new home.

Awesome Experience, They got me everything I wanted and more! Katia was an awesome salesperson and helped me test and pick out what I wanted

Chrissy Smith was the best!!! Knowledgeable, enthusiastic and has a great eye for design. She’ll get my business every time.

The guys that brought my furniture messed up My floors

Good customer service. Was very helpful. Felt confident in every I purchased.Delivery wS quick exceptional job!!

Tene’ was absolutely amazing! She went above and beyond to help find the perfect furniture. Her knowledge, patience, and attention to detail made the entire process smooth and enjoyable. She listened to my needs, provided great recommendations, and ensured everything was just right. I truly appreciate her outstanding customer service and will definitely be back because of her. Highly recommend working with Tene’!

Very good experience. This is my 2nd time purchasing from this location and would do it again.

Marz and Andre were super helpful! They helped me pick out the furniture of my dreams 💖 will definitely be purchasing more furniture in the future!!!!

The store had just what I needed. Had searched a few other places and couldn’t find anything that appealed to me. In a very short time, there were 3 sets that I was interested in. Jay R was very attentive yet he let us look on our own. I came for end tables and a coffee table; ended up with a clock and a decorative art piece as well. Jay R explained the shipping process and it was all done! Thanks for excellent service Jay R!

My good friend and I were shopping around for a couch as we recently moved, we came to Ashley as our last stop of the day and no one greeted us at the door, yet I saw them greet every other person who walked in almost immediately ok no problem. The whole time we were browsing not a single person walked up to us and asked if we needed assistance which we also brushed off. Once we had decided on a couch we really loved we went up to the customer service desk since we still hadn’t gotten any help and asked if we could get assistance as we were interested in making a purchase. The manager (I asked the sales associate who he was before assuming) proceeded to tell my friend “he looked like he was only going to spend $5” and then got us help. I did not hear this at the time if not I would have NEVER bought anything from them! Profiling someone based on their LOOKS is CRAZY. My friend is the sweetest person so he didn’t say anything about it but i’m not sure how you are in a management position judging potential clients. Disappointing first and last purchase we will make here I guess if you are a younger latino person they deem you automatically not worth helping.

This location was so helpful with the help of Marcus K. He was understanding, patient, and very helpful in any questions and the finally makings of my decision of the bedroom set I ended up chosen. The staff is also friendly and welcoming.

Tene was amazing! I went in for a dresser and she was more than helpful in assisting me make the purchase. Will be back for more purchases!

Wish I read more of these reviews before I bought a couch from here. Had our couch for a little over a year and it sheds very badly. I hope we can get at least 5 years of this couch set.

I went over to this store and bought 2 accent chairs one of them was incorrect . I would have refused the incorrect chair but my husband was unaware that one was incorrect so he accepted the chairs. I called the store and a member of management called me back. He was very professional and did everything he could to correct the error. I called back to the store and spoke with another member of management her name was Emma. She told me that the chair would be delivered on Wednesday. I got another call from the store on Monday and this person which sounded like Emma told me the chair will be delivered on Saturday which was not possible my husband and I would be out of town. Instead of correcting the problem she scheduled it for Saturday anyway after I told her we were going to be out of town! POOR CUSTOMER SERVICE. This action has caused the store a customer. I will never shop at that store again.. I wish there was a way to be able to give zero stars…

Andre Brown at the Atlanta location was really helpful

Great store staff and very efficient delivery team!

I was immediately greeted when I walked in. The service was excellent, knowledgeable, and very patient (I had a few questions). They had everything I needed and I appreciate the personal attention.

BEWARE of Taylor. I came into the store recently. I tried to avoid anyone helping me as I’m a shopper that likes to shop alone as I walked by the employee kiosk. I witnessed a young lady who worked here screaming at a customer on the phone, It was very inappropriate in my personal opinion. Later that same employee, Taylor came up to me and tried to help me, behavior that I witnessed when I came in continued when she came to help me, I’m not gonna go into detail, but I was less than impressed with this young lady or the store staff. Shop at rooms To Go The furniture is just as Quality, And the staff that’s working there is much kinder.

It was quick and easy. I was asked about financing and declined and the sales rep was not pushy, which I appreciate. She helped me get my dining room table after I told her what I wanted. I maybe spent 10 minutes in the store.

I received exceptional service from Stillman Williams.

We will absolutely be back to this location to shop with Chrissy. She was helpful and attentive. Thanks for helping us purchase a new couch for our first home!

I Love this store and Angela always helps me find the best pieces. Im a bit picky and she has all the patience which is great lol

Marz is amazing! He is patient, kind and knowledgeable! He even took time to FaceTime with my husband! Absolutely went above and beyond trying to help us!! I am so excited to receive my new sectional in February! Thank you Marz for all of your help!

Jay R was our sales associate. He was knowledgeable and very helpful. The process was quick and easy.

Angela was a delight to work with. She was clear, gave us options and wasn’t pushy. She was knowledgeable and an absolute pleasure to work with. We’re looking forward to receiving our modular sofa.

Marz did a great job helping my friend by her furniture.

I went to Phoenix store on Mayo to buy twin beds for grandchildren in Atlanta. Two African American employees helped me with this purchase. One called store in Atlanta I spoke with Mr. Stillman who completed the sale for me. Great sales teams at both stores

Had the best experience buying everything I needed for my new house. Jay took care of us and went above and beyond! Very grateful for this experience!

This ENTIRE EXPERIENCE WITH ASHLEY HAS TRULY BEEN VERY FRUSTRATING AND I FEEL LIKE NO ONE IS LISTENING OR CARES I REALLY WANT PEOPLE TO SEE THIS BECAUSE ITS NOT OKAY AND YOU ALL SHOULD KNOW THIS IS WHY PEOPLE GO INTO BUSINESS AND ACT A DAMN FOOL! I WENT INTO ASHLEY FURNITURE DECEMBER 31st and ORDERED THE BED IN THE FIRST PICTURE AS WELL AS THE DRESSER AND BED FOUNDATION (BOX SPRING) ALL TO BE ASSEMBLED BELOW ARE PICTURES OF WHAT WAS DELIVERED TO ME JANUARY 8th THIS ORDER CAME WITH NO SCREWS A BROKEN PIECE NO BED FOUNDATION (BOX SPRING)AND BEST OF ALL THEY DIDNT PUT IT TOGETHER I HAVE NOT HEARD ANYTHING BACK CUSTOMER SERVICE HAS BEEN SENDING ME IN CIRCLES IM HIGHLY DISGUSTED DISAPPOINTED IM APPALLED IVE CALLED THIS STORE SO MANY TIMES I GET NO ANSWER THEY DONT PICK UP JUST THE WORST OF THE WORST

Here's a rundown of our terrible experience. 10/14: Bought a bedroom set and a couch from this place the Sales rep was great (Stillman) We were told that we would get the couch, bed, and dresser on 11/1 and then the nightstands on 11/20. We agreed that was fine and waited for our order. 11/1: our order arrived and to our surprise, they brought one of our two nightstands but no bed. When we asked about it our delivery driver said "No one called you? It was broken while loading this morning so we couldn't deliver it." that was frustrating but obviously, I don't want a broken bed delivered so we said okay. That night we called Ashley's customer support to find out when our bed would be delivered and we were told they would call us back. 11/3: We still had not gotten a call back so I called our sales rep who calls the warehouse on our behalf (Stillman for MVP), and got the bed rescheduled for delivery the following Friday. They deliver it no harm no fowl. 11/20: We hadn't received any sort of confirmation email so I called Ashley customer support to find out that the item had been delayed till December 20th but no one had called to tell us. 12/19: Same thing no confirmation email so I once again called customer support to find out that it was delayed again and someone in their system had rescheduled the delivery for 12/27 without contacting us. Due to the holidays, we could not make that work so the next available date was January 2nd. 12/30: We got a call (at least we got a call this time) saying your item is once again delayed and it will now be delivered on January 8th. I told the customer care rep that I was upset and would like some sort of compensation to make up for all the time they had wasted. They put me on hold while they called the store but no one answered. I'm told that they will send the store an email as well as file a complaint for me and someone will get back to me in 48 hours (no one ever did ). 1/8: the item is on the truck (yay!) it's supposed to be here around 4 pm and I wait and wait and wait. At 6 pm a Customer care rep calls me to say they will be 2 hours late. 9 pm rolls around the dispatcher for the delivery driver calls me and says they are 30 minutes. 10 pm rolls around the delivery driver calls me and says he can be there in 30 minutes is it still okay to deliver? I say yes. 10:45 pm still no sign of the driver so I called him back, he said "oh my dispatch didn't call you he called me 25 minutes ago saying everything would be rescheduled let me call him and he can call you" (no one ever called). 1/9: 8 am I got a call from an Ashley customer care representative apologizing for not being able to come yesterday can they deliver it today between 10 am and 2pm? I say yes. Okay someone will call you back with details (no one ever called). At 1 pm I called the customer sales line again and asked where my order was and was told "I'm sorry sir it looks like the driver never confirmed that they could deliver your order today." I asked about why I hadn't heard back from anyone, they said they did not know but would have someone call to reschedule the delivery. I immediately got off the phone and drove over to the store to speak with a manager. The manager (I believe her name was Emma) listened and did that fun thing any of us who had been in customer service roles do of uh huh and oh yeah through everything. Then told me the best she could do is mark it as VIP so it's delivered ASAP. I asked about compensation for all my wasted time and was told they would have to send that to there supervisors, I asked if it could be delivered the next day, no it has to wait two days after being on a truck before they can send it out again. I asked if I could take a floor model and the one from the warehouse could be delivered to their store and was told no. She told me she would send some emails and would call me by the next morning at the latest (she never called) 11/10: I got the call saying that it would be delivered 11/15 11/15: it was finally delivered and honestly I'm shocked that its here.

(Translated by Google) Excellent service from Jay (Original) Excelente servicion de parte de jay

Wonderful experience. Chrissy was efficient and professional. It was a pleasure meeting and working with her! Two thumbs up👍🏽👍🏽 and five more stars 🌟🌟🌟🌟🌟 and some love 🫶🏾. Thanks Ashley Furniture.

Went in knowing exactly what I wanted. The salesman was very accommodating and made the purchase process seem less. Thank you!

Really welcoming and attentive staff. Had a great experience. Everyone is super knowledgeable too.

I recently purchased this table online. The delivery and packaging were good. but when I opened it to assemble look what I found! I was really disappointed and most probably this is the last time I will buy from Ashley

Jay R. was fabulous!! Best salesman I’ve ever worked with

Our salesperson, Stillman, was very helpful from the moment we entered the store. He was knowledgeable and friendly. The store was well laid out and nice in appearance.

I had such a wonderful experience at Ashley yesterday. I just moved to Atlanta that day and needed to furnish my entire apartment. Stillman went above and beyond to help me out, and tried to help me hunt down the best deals as well. He stayed late past his shift to make sure everything was set up for me. He even connected me with someone he knows to get a quicker delivery. Highly recommend going to this location!

Customer Service was great. Agent was very attentive, responsive and respectful. Well attired.

Marz McCall got it done for us splendidly!

I recently had the pleasure of working with Gio at the Ashley Furniture store in Lindbergh Plaza. While selecting furniture can be overwhelming, Gio made the process incredibly enjoyable. His expertise and patience were truly appreciated. He took the time to understand my needs and preferences and expertly guided me through the selection process. Gio's dedication to finding the perfect pieces for my home while securing the best possible deals was exceptional. I highly recommend seeking out Gio for your furniture needs at Ashley.

My experiences with Ashley Furniture have been consistently disappointing across three separate purchases. First Purchase (Leather Sectional - $3K): When I purchased a 4-piece leather sectional in May 2024, I made a $1K down-payment. However, the company failed to apply this payment to my account balance, leaving me with an incorrect balance. Second Purchase (Queen Bed Set - $800): I purchased a queen bed set, but upon delivery, it arrived damaged. This led to me rejecting the delivery, adding to my frustration with their level of service. Third Purchase (Credenza tv stand - $750): I purchased a credenza on Dec. 21st, agreeing to a delivery date of Dec. 28th. However, on Dec. 23rd, I was informed that the delivery was postponed to Jan. 3rd due to the item being out of stock. While unprovable, I strongly suspect the seller knew about the stock issue at the time of sale, possibly misleading me to secure the transaction before year-end figures were tallied. Overall, each of these purchases has left me very dissatisfied with Ashley Furniture's service, from billing errors and damaged goods to questionable sales practices I'm done. I certainly will no longer do any more business with AF ever again. Perhaps American Signature, R2G, The Dump or Havertys offer and deliver better customer satisfaction because it's not happening with AF.

Andre was great. He helped us find the perfect chair to match the sectional he sold us earlier.

Staff was excellent!!! I definitely will continue to shop at location.

I went to Ashley Furniture knowing basically what I wanted. A very very comfortable armchair. Found the one I wanted. Mr. Stillman Williams was helping another customer, who needed more time, and I asked if he could help me to purchase the one I was sitting in. I told him what I wanted, no delivery charge and a discount. Got what I wanted and I'm very happy with my purchase!

Andre was very professional and very helpful with my purchase! The whole experience was painless.

Andre was extremely professional and polite and knowledgeable concerning the mattress I bought today!! He pointed out a few different styles to show me!!! I recommend him highly!!

Jay was very knowledgeable, helpful and kind in the process of selecting our new mattress.

The experience at Ashley furniture store was outstanding. Upon entering we were greeted with a host who asked if we were looking for something in particular or wanted to lounge about. I like that option as some of us are introverted and like to lounge about without a representative hovering over your shoulder. We did, however, know what we were looking for and was assisted by Jay R. We conversed with him about what style we liked and Jay R gave us an excellent tour starting from the ground up. He was very knowledgeable on how to construct the right setup, starting with the firmness of the cushions. Little did we know about certain types of materials good for washing and how to identify which style each cushion was. After a short demonstration, JayR walked with us throughout the store and was very informative of how certain furniture gave a style and appeal to what our place looked like. He was great at sharing his experiences with what he had purchased previously and how he chose certain items. It was great to know that he wasn’t trying to sell us things we did not want. For a short time, JayR left us alone to decide and told us to think about it and suggested we leave and measure our place to make certain we had enough space for the furniture to fit. We love the fact that we didn’t feel like hostages or rushed into a sale at the establishment. We did return and purchased the item without a hiccup. We did find a piece as we left and JayR told us he could help us out even though we already purchased the previous item. We opted that our purchase was great. We wanted to acknowledge that overall, it was a great experience with JayR and Ashley furniture. They helped us with costing and processing this investment. It is hard to find a comfortable buying environment/ambience these days and Ashley furniture provided that along with quality service and items.

Angela greeted us as soon as we walked in the door and made our experience seamless. She quickly understood my style and matched me with the most comfortable and beautiful set of furniture I could’ve asked for. Amazing experience from start to finish. Couldn’t be happier! Find Angela if you’re looking for furniture of any kind!!

Chrissy was AWESOME! She was so NICE! Gave us great advice and knew her stuff! We will be back for more buys with Chrissy! Love that Ashley furniture quality!

A CLEAN AND BEAUTIFUL PLACE TO SHOP FOR YOUR OUTSTANDING FURNITURE EXCELLENT STAFF THAT WELL KNOW ABOUT FURNITURE

Ty helped me and was amazing! I was in and out she gave me what I needed and I’m so excited.

Loved the quality and prices of the products. Great value! Angela was helpful and a pleasure to work with purchasing my new sofa. She was knowledgeable about the wide selection of options and very charismatic.

Kaylee Zimmerman was so help and knowledgeable about the sleeper sectional, I purchased it on the spot! Thank you a happy customer 😊

The salesman was excellent

We had a great experience working with Kaylee over the course of 4 weeks! She listened to our asks and made recommendations without pushing anything. She also went out of her way to communicate with us via text to ensure all of our questions were answered and that we had a strong understanding or pricing and financing options. She also went out of her way to ensure we were getting the best deal and all applicable discounts - Thanks for all of the help Kaylee and look forward to our home full of furniture!!

Chrissy and Stillman were both so amazing. They really took the time to sit with me and answer all of my questions, and brainstorm best couches with me. They were helpful, patient, and super kind. I would definitely recommend them!

Can't begin to say how satisfied I am with the service and knowledge my sales person Jay R provided. He was very professional and curtious and knew his products . He was fast and efficient without being pushy. Gave me the space to make decisions and was there when I was ready to purchase. Couldn't ask for a better experience! Thank you Jay R! You're top-notch!

Do not order any furniture here!!!!!!!!!!!!!!! I ordered a couch on October 9th!! And still haven’t received it. They have been giving me the runaround’s telling me multiple dates of when it will come in then changing the dates without communicating with me. Save your money and go to Macy’s!! customer service and experience is way better. I’m big on customer service and I’ve told all my clients about what a horrible experience it has been. Do better!!!

I appreciate customer service I received from Stillman. Very courteous, knowledgeable and made me feel valued as a customer. Any future purchases he’s my guy. So if you’re in the market for furniture ask for Stillman. Thank me later. 🤗

My mom and I were furniture shopping for her because she just move to Atlanta and we bumped into Ty. Ty is truly amazing, she was easy to speak with and even though she was doing her job and securing a sale it did not feel that way. We truly felt helped and understood. I would come back just to get help from her, plus she is hilarious. Thank you so much Ty for making this experience exceptional for my mother, she would not stop smiling.

Kaylee was wonderful! She was super knowledgeable and helped us find the perfect sofa for us. The process was quick, easy, and we can’t wait for everything to be delivered.

Super helpful and friendly.

Wonderful experience with Kaylee :) she was even willing to come on her day off! She was thorough with our options and patient when we thought we wanted one thing and ended up with the other! So excited for our cozy couch

Tye at Ashley Furniture was amazing! She was incredibly patient, listened to our needs, and worked hard to find solutions that fit our budget. Her exceptional customer service made the whole experience enjoyable. We left with everything we needed, thanks to her expertise.

Good quality products and no pushy sales. Giovanni is excellent

Tye is the best! She helped my mom and I find an amazing couch. Great experience with great service.

Great Customer Service. The sales rep Tye took 2 days out with me And the Store Manager Thomas were great people. Again, Excellent customer service. I got everything I needed!!! Thanks again and Ill be back.

Tye went above and beyond to assist us with the purchase 4 furniture items. We arrived with several questions and needed help with decisions for what could work in our small living room.Tye was helpful and patient as my partner and I needed time to talk about our choices. We highly recommended Tye.

Marz was AMAZING. Bought a couch with ease . Great deals and great quality

Stillman and Moe both had great customer service the atmosphere was welcoming and delightful, I'm recommending this store to all my family and friends!!!

I went to Ashely’s to purchase a bed. I greeted by Kaylee who was so pleasant and friendly. She asked me what I was looking for and was knowledgeable on the inventory in the store. Kaylee explained the different mattress and the features. She also educated me in the different type of base. I left the store saving money due to all the great discounts that were available. I will definitely be back to the store to purchase more furniture

Kaylee was super cool and she made our sale go smoothly. Also pick up a few more items then we needed just because of her customer service. Thank you Ashley furniture !

TYE was great!

Tye was a great help and worked with me to find the best price

Easy , found what I wanted, white glove delivery in a couple of days.

Marz was so helpful and truly took care of us!!!

I had an amazing experience at Ashley HomeStore in Atlanta! The staff was friendly, knowledgeable, and attentive to my needs. I highly recommend this location for anyone looking for quality furniture and excellent customer service. Thank you, Ashley HomeStore!

Had one of the most thorough buy experiences. My salesperson Chrisy went above and beyond to ensure I found exactly what I wanted. She treated me like I was family; sitting and chatting, getting to know my needs, and remaining invested in my vision. I couldn’t be happier, and my sofa and chair are dope af! Thanks Chrisy; keep up the amazing work.

We purchased two leather swivel chairs. They’re perfect in our basement play room.

Easy purchase. Horrible white glove delivery.

Tye was so helpful in our selection process!!! Thank you so much!!! We will be back to get more.

Wonderful experience today. We created the perfect sofa for my space.

Everyone was very nice professional and help me with my purchase delivery was good done very well thank you Ashley Furniture

Professional customer service, quality rug, affordable price & quick delivery!

The shopping experience could not have been better, they had an amazing salesman, great customer service skills, and we found what we wanted very quickly because of their expensive selection. Very satisfied with the price and I’ve always purchased quality furniture from Ashley’s

Furniture was beautiful & the movers that brought it in were great and very considerate.

I order a table about 2-3 months ago. When it arrived, the leg looked like a rat had tried chewing through it in the warehouse. They shipped a replacement leg which was also defective - screw holes not in the right place and unable to attach to the table. They shipped a 3rd leg now, waiting to see if I will finally have a functional piece of furniture. They offered to refurbish the original leg - I paid full price for a new table, not a used or refurbished one. The technicians that keep having to come to the house to deal with this have all been great and understanding. But there is a serious lack of quality inspection where these pieces are being made. Never again will I purchase through Ashley.

My experiences at the store and with the salesmen were excellent. Likewise, we are very pleased with the sofa. HOWEVER, the delivery service was horrendous. They kept moving the delivery time all day, and then when they finally came, they were surly and rude. They clearly told us they do NOT work for Ashley. I think you should rethink your delivery service contract. I hesitate to buy from Ashley again because of the delivery.

Friendly down-to-earth service. Nice selection.

Found a chair on line. Went to the store . My salesperson was fantastic. Ordered 2 chairs with him on Sunday. The chairs were deliver Wednesday They are 2 of your black leather with metal frames. Marvelous leather, great chair, amazing price. Loved my experience Lynda

Store staff and customer service was excellent! Delivery was a terrible experience but Ashley uses a third party service, so I don’t blame them … and they did everything they could on their side to make it right.

It took 45 days to deliver and it was not assembled properly when it arrived. All around unpleasant experience

Perfect pillows and customer service

Two months later and still haven't received all my furniture.

They had nice furniture and a desk I wanted with a chair. I purchased them together and comes my first criticism. They do not have official movers for the company. They offered a third party out of pocket mover that was expensive. They also didn't have the chair in stock and told me I would have to go to a warehouse in East Point GA to get it. I went down there and was told they didn't have it and wouldn't for a month. So 1.5 hrs of driving wasted. I will say I brought this up with the onsite manager and she was able to get the chair shipped to my door that week. So good customer service and furniture but some meh quirks.

Amazing store Kaylee is amazing gave me the best deal thank you I am grateful

Marz McCall was really helpful in assisting me with finding a rocker recliner for my nursery. He successfully sold me the perfect chair. Thank you!

Stillman made my shopping experience easy. He didn’t pressure me but actually listen to what I was looking for and took me straight to it. The sales industries need more Stillman’s on hand.

Stillman was an awesome salesperson! We told him what we wanted, he showed us our options and we chose what we wanted. No pressure with buying! I reccommend stillman when coming to shop for furniture!

I recently had an excellent experience at Ashley Furniture thanks to Kaylee. She was incredibly knowledgeable and attentive, guiding my husband and I through the various options without any pressure. Kaylee took the time to understand our needs and helped us find the perfect pieces for our new home. Her friendly demeanor made the shopping experience enjoyable. I highly recommend visiting Kaylee at Ashley Furniture for outstanding customer service!

Avoid at all cost and do not use their financing. Long story short, relocated out here to the Area, purchased $9,000 in furniture and used the no interest financing because why not, free financing. Fast forward a few weeks everything is delivered and looking great but the Coffee Table came with the wrong Glass rendering it unusable. Three Technicians and 2 "parts deliveries" later and they still keep delivering the wrong piece of Glass. I begged Ashley to stop the nonsense, take the table back and give me my money back. At this point they had spent more in service visits than the table was worth. They refused, they won't take items back. Again I repeat, if you buy something and it gets delivered to you, at that point good luck, they absolutely will not refund you even if the item is broken, incomplete or incorrect. So at this point I file a dispute with the CC company showing all the valid info, 3 tech visits, multiple shipments, multiple pictures. Heck Ashley Furniture's records even show the the product is not correct. As expected since the Credit car company is a part of Ashley, after 3 months they denied my dispute to get my money back for this unusable table giving absolutely zero reasons why. So now I'm paying for a stupid unusable coffee table. It's disappointing, you would think there reputation and word of mouth advertising is worth taking back a cheep coffee table that was delivered unusable. I'm confident in the end they lose more money in revenue than simply taking the table back was worth. Attached photos showing the top glass which should be larger and was never delivered and me now having 3 of the bottom (smaller) glass because they keep ordering and sending the wrong part. Showing this to confirm this is a valid 1 star review and not just some unsatisfied customer.

I came here to window shop and was greeted warmly by the sales rep Tye. She showed me around the different sections and provided advice when I asked. I like people who are helpful but not too pushy to make a sale - this is exactly what I got here. The store itself offers both traditional and modern collection so I am sure I will buy something soon. But the reason for the 5 star is the genuine concern the staff has for their customers. I somehow managed to lose my phone in the shop somewhere and reached out to Tye if she could help. She immediately started searching with me and continuously called my cell to see if we could hear it ringing somewhere. She told other employees to look for it and I could see a couple other staff genuinely looking for it. Finally after 5-10 mins, she found my phone on one of the chairs I was trying out earlier. It was a moment of great relief for me. I thank the staff and specially Tye for making time for their customers concern.

Great selection of sectionals to choose from and great prices at the Piedmont Atlanta location! I had the pleasure of working with Sales Rep, Tye. She was awesome and patient while I made my decision. Even when I told her I had one more store to go to before I decide, she didn't ask where I was going but nicely gave me her card and ask that I ask for her if I come back. Also, great discount when getting the Protection Plan. Next time I got to Ashley I will be asking for Tye!

Buyer beware. Everything is final sale after 72 hours.

I can truly say Mr. Chris Jacob was extremely professional and went out of his way to make sure we were satisfied with our purchase. Mr. Brain Williams was our salesman for the purchase of sectional, night stand and dresser. I will recommend this store to anyone looking to purchase furniture. Mr. Chris Jacobs will make sure are taking care with your purchase. Shop Ashley furniture you want regret it ❤️🙏👍

Kaylee was awesome and very helpful. I closed on my order and she made the process super quick and easy. I’d definitely recommend her to anyone who’s interested in buying from Ashley’s.

Giovanni from the Piedmont Rd location was absolutely amazing. He was very patient with me when I could not decide between two sofas and answered all of my questions. I even found out he came back in on his day off just to help me decide and go through the purchasing process on the sofa I eventually went with. Just an overall really nice person and great customer service. I would highly recommend seeing Giovanni if you plan to purchase from this location.

I give Tyeshia a 10 out of 10 for helping me with everything I needed today, she was very patient with me and helped me decide on how I want to refurnish my house. Thank you again.

Product is great service was great. However DO NOT use Acima leasing it is a complete and utter scam and they tricked me and my roommate into paying thousands more than what the item actually costs. It’s a rip off a scam and completely ruined my view of Ashley furniture for partnering with a predatory leasing agent

I just came into the Ashley Furniture store at 2535 Piedmont Road in Atlanta and was immediately harassed by an employee. I regret not getting his name, but he was an older bald, Black man wearing glasses. (edit: I saw from another review his name is Mr. Stillman) When I walked in, he greeted me to which I responded warmly. He asked if I was looking for anything specific and I said no. He then replies "well you're in my home away from home, etc" I kindly reiterated that I was just browsing and I even thanked him for offering his assistance. As I'm walking away thinking this encounter is over, he says "so what's your name?" Which made me feel extremely uncomfortable, but I told him anyhow. I guess he didn't hear me because I was walking away from him so then he says to me, "are you just not a nice person?" Which instantly pissed me off, so I said something along the lines of "excuse me?" And he continued Insulting me so I said why don’t I just leave and he says “go ahead, you walked into my establishment" . But I knew full well he didn't own nor run this store (I’ve worked in sales and managers are seldom ever disrespectful and unprofessional to this extent), I then asked for the manager and he stood there harassing me further, speaking under his breath behind the manager as I explained the situation to him. I was so flustered at this point trying to explain to the manager how weird and bizarre this experience is. The manager then tells me I can browse the store on my own if I want, and I tried to look around after that but I was just too worked up. I have had the longest day of my life today. NOT that it matters because even if I hadn't, I didn't deserve to be harassed. I simply wanted to browse the store to find furniture for my new place. That's it. I wouldn't recommend anyone coming to this Ashley Furniture location, but ESPECIALLY if you are a woman and you are alone because I believe that is the only reason I was spoken to this way and treated this way. At a certain point, I don’t even think this was about wanting to make commission, I think his inflated ego could not accept the fact I did not want to engage in conversation with him. This man lacks self awareness, cannot read social cues and is flat out obnoxious and disrespectful. I would be terrified of a man like this on the streets because he was so aggressive. I will never return. I did not deserve this.

Everyone at the Piedmont Atlanta, GA store was incredibly helpful, but De’Angelo is in a class of his own. I would definitely recommend going to see him personally. The Ashley store made a good choice when they hired De’Angelo!

I recently visited Ashley looking for a couch after moving to Georgia without any furniture. Kaylee greeted me warmly the moment I walked in and was incredibly helpful throughout the process. As a first-time furniture buyer, I was indecisive, but she patiently guided me, answering all my questions. During our conversation, I mentioned needing a mattress, and she introduced me to the Tempur-Pedic—trying it out was amazing! I needed to measure for the couch before making a final decision, and Kaylee was very understanding. She gave me her contact info and, even though she was off on the day I said I could come back, promised to be there to assist me. True to her word, she greeted me with the same warm smile and helped me secure both the couch and mattress. The customer service at this Ashley location was exceptional, and I’ll definitely return for future furniture needs.

Kidra made my mom shopping experience a pleasure. She didn’t pressure my mom. She understood the assignment. Very knowledgeable, Experienced and pleasant. We will be back!!

Great experience here! Everyone was super helpful, especially Kaylee and Still. Happy with the purchase and would definitely come back.

Sammy was an amazing. She welcomed us into the store and gave us good information about how it was laid out. She also gave us enough time and space to explore but checked in with us as we closed in on our purchase.

I had a great experience with Kaylee today at the Lindbergh location! She was fast and efficient!! She definitely knew her stuff!! I’ll be back to see you Kaylee!!

Ashley furniture is trash no quality at all

I can to this location to look for a sofa for my first apartment and Kaylee was super helpful. She made sure I could find something in my price range that I really liked. It took me a couple weeks to make a decision and she was very patient and accommodating.

Mars was absolutely amazing! He sold me a mattress and some furniture and showed me to highest level of customer service.

kaylee was great ! she provided me with great details & services 🥰 ! i was able to purchase a beautiful couch on today !

The salesperson Kaylee was patient , nice and calm . Very respectful with customer service

Kaylee Z assisted me. Very professional. I’m quite happy with the speed and ease of my purchase.

Kaylee was fantastic, made the process so easy. We had specific needs that she worked around and couldn't have made the experience better!

NEVER EVER SHOP WITH ASHLEY FURNITURE I came back to leave another review because after I had my great experience with Chrissy in store, I had a slew of inconveniences that have caused me stress and calling out of work multiple days. From having my furniture put together only to have to call them back the same day because it was done incorrectly, to having the wrong furniture delivered to me and even them delivering the correct furniture to an address that i had NEVER given them. It’s been issue after issue and countless times of me following up to get these issues resolved when the issues were always their fault. I was supposed to receive a call from customer service multiple times, but have never been contacted and have to had to waste my own time and follow up myself. I would never suggest anyone shop with Ashley because of all the things I had to experience and the lack of concern I’ve gotten from the teams.

Angela was AMAZING! Super helpful, welcoming and helped us find the perfect items for our new house! Thank you Angela! X Carlos & Albert

I bought bedroom set from Ashly 3 weeks ago. They didn’t deliver everything at the same time. They delivered mirror for three times and it was broken. After they delivered bed. The bed headboard, side rail and bed-frame have dent and they didn’t install the bed-frame properly. I called customer service, they send technician and he saw everything and put the request to re-build the bed, they didn’t approve it because they think it’s not necessary. They don’t care about customer service I spend $3000 and received cheap poor quality product and horrible customer service. I will never buy furniture from Ashley.

Do yourself a favor and just order from Amazon or ANYWHERE ELSE, you’ll have a better experience for sure! I ordered a bed and nightstands from the store for a spare room because I didnt want to spend a crazy amount for a bed frame that wasnt in frequent use. Went into the store and worked with Johnny…..he was the only pleasant part of the experience!!! Three weeks later the frame and nightstands get delivered……the delivery people literally couldn't find a clue if it was in front of them. They fumbled to put the bed together, left whole pieces entirely off the bed and started drilling holes in the nightstands that weren't needed. I really started to question the intelligence of this team when they kept drilling holes in the nightstands and telling me “For some reason the legs wont stay on”. It took me about two seconds to walk in and without seeing the directions to know that they weren’t using the provided threading screws on the backend to hold the legs in place. They then go “oh wow, yea we have never put this bed together”…… INSTRUCTIONS RIGHT IN FRONT OF THEM! I then told them that i would like nightstands that havnt been drilled and would like them to take them back and they said “You can keep these until the new ones come and they will take the old ones once delivered” I said ok and they said they would make a note and left………when I tell this furniture would break if it was moved an Inch in either direction that is not an exaggeration. I filled a complaint with the team and spoke to Emma their store manager who was of literally NO HELP! They sent out a technician to look at the furniture and place a support beam that the previous team just thought the bed could do without and he said they would send another technician for the nightstands. ITS BEEN OVER A MONTH SINCE DELIVERY AND I STILL HAVE DEFECTIVE FURNITURE. Now the team wont replace the nightstands and wont allow me to return them saying “A Technician needs to be dispatched to see if they can be brought to standard” I don't know about you but when I buy something new I expect NEW, not damaged and not refurbished. Apparently this is an issue they have often with their delivery team so no matter how great your experience in store, be warned they have TERRIBLE CUSTOMER SERVICE and an incompetent delivery service. Save yourself the hassle and time and just spend the extra money to get something from a real store that values customer service or order from Amazon who has a generous return policy and way better customer service. This store and Ashley Home Furniture IS A JOKE!!!

Ashley Furniture is so lucky to have such great associates as Kaylee I thought it was going to be hard to purchase my furniture but with her help everything was so much easier Thank you

Kaylee was very helpful and she was also very patient, it's not easy to choose between all these beautiful furniture, she is such an angel.

Kaylee's great custommer service saved my day She made everything so much better today I am so satisfied with the service she provided

Angela was fantastic! Very knowledgeable and friendly. She was great in helping me get everything I needed for my apartment.

thank you Mr. Stillman!!! Me and my Husband came out the store with smiles on our faces. You made our day!! We got my favorite wood bar stool with great discount. Look for Stilman he’s awesome, helpful and kind!!! We thank you from the bottom of our hearts. We will be back because Stilman made us feel valued and special as customers. HAPPY CUSTOMERS INDEED!!!

Horrible customer service in store and by Ashely's delivery team. I purchased 6 items in store. Of the 6, I never received 2 items and the 3rd item was attempted to be delivered to 2 times and broke both times! Ashely ended up canceling the item without even notifying me about it. In addition, the delivery team made a huge mess when delivering a few of the larger items, I found plastic and bubble wrap all over the street. I've had a bad experience with Ashely and would never shop there again.

Kaylee was super awesome! She made my furniture buying experience quick and easy.

I want to shout out Kaylee from the Buckhead store!! She is super sweet very knowledgeable and a pleasure to work with. Made my shopping experience very pleasurable!!!

Just bought our first couch for our first apartment! Kaylee helped us out and gave us amazing information and took time to build a connection with us. We had the best experience with Kaylee and will be coming back to get all our furniture from Ashley’s with Kaylee’s help! Thank you so much!

Order cancellations 1 day prior to delivery, twice. Damaged goods on receivership of goods, twice. Redelivery 1 week later. In-store promise of call enquiring about sideboard availablity, no call. So many poor customer experience points. Can overlook couple bad experiences, but to have a string of constant poor practices led to this review. Would not recommend this company. We'll be shopping elsewhere in future. Poor show Ashley.

I had the pleasure of working with Kendall at the store. He was articulate, cared about us and went beyond his ability to answer our questions and ensure the sale is correct. Kendall, you are wonderful. Thanks for your assistance and knowledge.

The sales associate Angela was very attentive and helpful with assisting me with my purchase of my dresser. She also was very pleasant and friendly.

JayR helped me pick out a new couch for my apartment. He was very friendly and personable while being professional and focused on making sure the customer’s needs were met and even exceeded. I was glad to do business with him, 10/10.

JayR was so kind and very helpful. He created an amazing experience for me with decorating my new home.

Ashley Home Buckhead had exactly what we were looking for in a comfy couch. JayR, our sales guy, was friendly, patient, easy to work with and asked us questions to make sure our purchase was complete for us.

I purchased a coffee table it arrived damaged they tried to repair it 4 different times and now waiting for the 5 th time to fix it. It has been 7 weeks since I purchased and it is still damaged. Ashley took off only 70 dollars for my inconvenience I WILL NEVER IN LIFE PURCHASE ANYTHIMG FROM ASHLEY AGAIN!!!!!! MY FAMILY WILL NOT EITHER ALSO SENT A LETTER TO BBB

LOVED Johnny! He was so great! Helpful when we needed him but not hovering while we were looking. Super nice guy and fun to work with! 10 stars for him!!!

Jay was incredibly helpful in our couch buying process. Able to answer all questions and direct us to the right area of the store without being pushy. Highly recommend Jay and this Ashley Furniture location.

Horrible and I mean horrible experience! Chrissy was wonderful and great at helping my husband and I choose the furniture that complimented my vision. That’s all that was great! I purchased over $6000 worth of various furniture pieces. Most items were pushed back for delivery, some of them several times. I even took a day off work, which I informed them of in hopes of working with their delivery schedule and still did not get everything that was promised. I had to play phone tag back and forth with representatives via the phone number provided and the managers at the physical store location. They even tried to charge me extra for a second delivery when I refused one of my tables because pieces were missing. Why would I take pieces of a table that can not be utilized? Then, I was told that I would receive a military discount and did not receive that either. I tried to contact corporate, but I’ve been getting the runaround there as well. The furniture I chose is nice and appears to be of decent quality, but I will never go back due to the horrific experience.

Chrissy made our day and helped make our living room complete. She helped us find deals - there's no one better. Hard to find genuine sales people - she's a gem. Get to Ashley's, find Chrissy and get your life!!!

Angela was great! She was patient and worked extremely hard to get us what we were looking for. Thank you Angela!

I visited the store to shop for a bedroom set. Kendall was very friendly, knowledgeable, patient, and helpful. He listened to my preferences and made excellent suggestions. Very positive experience.Ask for Kendall for great service! Update: I went back to the store to finalize my order and delivery. Kendall continued to show consistent excellent customer service. I look forward to receiving my new furniture.

Angela was wonderful! She was so helpful and got us the perfect couch we were looking for. We were in and out in less than an hour! Thank you, Angela!

Ashley’s was great! The service by Angela was amazing, she was able to color match our furniture using a photo on our phone! Thank you!!

I highly recommend shopping with Sales associate Stillman and Andre. Their customer service is amazing. Direct honest friendly and helpful. Two thumbs up

Angela provided exceptional personalized service! I had a very GOOD experience!

Great selection of modern furniture options & pricing. Jay R greeted me & helped me find everything I had in mind. The process was smooth. Give yourself enough time to look around before hand, especially if you schedule an appointment.

Angela was very friendly and helpful! Went in to try out a couch I saw online. They didn’t have the particular one in store but she showed me similar couches.

We came to Ashley Furniture with my parents seeking to furnish on a budget. Angela was wonderful in helping us stay within budget. She was not pushy, she was kind, helpful and timely. We so appreciated a big task made to feel easy. We will be back and appreciated the excellent customer service. Thank you Angela!

Such a pleasant buying experience! Johnny is amazing! You should go there and ask for him. Zero pressure and he took his time to answer our questions and make sure we found exactly what we wanted.

After waiting a whole month for a couch to turn out to be the wrong color because the salesman were beating each other over the head, trying to get the sale. I opted out and got my money back. They acted as if they were not wrong. I was not compensated.Will never return to this Unprofessional place again.

I received the BEST attention ever. Prices were awesome and they had exactly what I was looking for. Really happy to have gone!

Andre helped me buy the best bedframe ever! Very professional and insightful, helped me make the right decision.

Angela gave incredible service! She was kind and willing to help me which I appreciated very much. The dining table I wanted was not in the store, but she assisted me with ordering it online and explained that if it does not come as expected to report it within 3 days of delivery. I am looking forward to receiving my table and am more than satisfied with the excellent customer service she provided!!

Mr. Stillman helped me get my first couch for my first apartment. He will forever be apart of my story. He was patient, thorough, honest, and, most importantly, kind. Thank you Mr. Stillman!

Angela was very helpful and patient. This was my first time purchasing furniture and she made the experience very welcoming. I’d recommend her to anyone who visits Ashley. #GoHawks

Jay was super helpful and attentive to our needs!

The experience of going to the store was pretty good. The agents really helped out. I got help from a few and all were helpful. In the end when I put the order, some other agent came and beat the agents that helped me with the order. So, just to do service to agents working hard there, I would suggest you ask for the agent you worked with so they would earn their share while putting the order. Technically all agents there should be trained to ask the existing customer who they were working with so it's also an improvement from the store side. But in all, good experience selecting the sofa. The agents really help break down the dimensions of the sofa and what would work with the size of the door and what not. Definitely worth a visit if you are considering to buy a sofa.

I never write reviews but I've had a horrible experience with Ashley furniture overall. My representative, Angela was helpful as she patiently helped my husband and I find the bedroom set that will fit our needs. We just got married and so needed something that will suite our family better. This is the ONLY reason for 2 stars. At the start of delivery everything thing went down hill with service. The techs delivered the furniture but told us the warehouse did not pack the hardware. So they said they had to move on to their next job and for us to call customer service to send someone else out for the set up. Furthermore, when they left we realized they had not added the mirror to the dresser and the drawer to the bed was off track. We made the call and spoke to the person who set us up. My husband called customer service while I called our initial dispatch person who worked with the techs. So my husband got from the customer service line that they would not someone come out until a week later. This was unacceptable seeing that it was an error done by the warehouse or whoever. However, our dispatch lady said she worked it to get us someone the next day. We appreciated her sense of urgency as we had to now go get blow up beds. However, the next day when I didn't get a text with a delivery time I called around 11:30am. I was told again by our dispatch person that someone will call us with a time. Still no call, so by 3:30pm I called again and could not get her even when I gave her name. Someone from the Customer Service line said we were not scheduled for that day, it was the next day. Super frustrated I went back and forth with facts about the situation but accepted that it was now end of day. So today (the delivery date) I called and was told there was nothing on the schedule. I escalated to a manager and was told I would get a call back. The customer service line sounds like it could be with a team in India (and I'm not being funny but didn't think they were local) so I called the store and tried to reach Angela or a manager there. I left message for a manager and texted Angela my frustration. Angela and her manager called me back and said that since my request was made already I had to wait for a call back. I could hear Angela's manager walk away and told her to say to me "someone will call me back". I feel that Angela and the dispatch lady ( I believe her name is Angelica) hands were tied. They tried and I do not blame them for what happened. However, this experience overall has been horrible.Not even management cares about the service delivered to clients. She didn't even take a moment to hear my concern, she simply saw the notes briefly and moved on. Well, in the meantime the customer service supervisor called back and and told me that even today was not on the schedule but has me booked me for Tuesday. She said she can do a $50 credit. I'm sorry but that is nothing compared to everything that has happened and the money we have spent. I told her to please send me the e-mail confirmation b/c both my husband and I are not happy with the service and do not have faith that it has been scheduled. I'm really hoping that something changes internally in the company for all parties to be on one accord. It feels like the dispatchers, retail store, customer service center, and management are all separate and no one really wants to ensure that the client is happy.

The customer service was excellent!!

Walked in and was genuinely and warmly greeted by Jay R. I knew what I was looking for, we looked, found and had a purchase rather quickly. He saved me some money (more than they offer online) and was very helpful and informative during the whole process.

06/23/2024 Johnny did a great job helping us find the couch for us. For a newer employee he knew the products very well. He was attentive and energetic without being too attentive and or salesy. He even helped a customer locate her lost purse while we were there. The only con was that the restrooms here were some of the worst public restrooms I've ever seen.

Jay R was awesome. Helped me get everything I needed when I needed it.

Store salesperson was great. Scheduled delivery purposely for three weeks out (because i was out of town) and all items were in stock at time of purchase but found out the day before delivery some items were now on back order. Lots of confusion with add on purchase too.

Great service from Angela!

Johnny was SO helpful finding us the perfect couch; perfect balance of helpfulness/friendliness but also not hovering. We really felt able to make our own decision and get what WE wanted, but with his advice. Definitely earned the “Trusted Advisor” title!

Kendall provided exceptional customer service with our phone order. Moving cross country is not an easy task. He was very patient, understanding and transparent. We are looking forward to meeting him in person once we are settled in Atlanta.

Bought a sofa from Jay R and had a good experiences. No hard sales tactics. Very easy to work with. They manufacturer their own products. No Rooms to Go model. The purchase process took a few minutes. Would recommend them and do business with them again.

Johnny was hands down amazing! He helped us find a great couch that fit our measurements! He was patient and kind and we were in great hands with him

We had the best experience today with Johnny! Very personable, knowledge and high energy! The furniture options were amazing as well with each room peice looking better than the next I was able to select several pecies today! We will definitely be coming back! So glad we met Johnny! ❤️

Marz was great. Stuck with us the whole time and did not pressure us to buy

We were able to get everything we needed and wanted with the expert help of Marz. We had a few ideas and Marz took the time to offer great suggestions and really made us feel that we are valued as customers. We didn't feel rushed. We highly recommend Ashley and you must ask for Marz. He is professional and extremely knowledgeable, a true asset!

service was amazing.

I want to thank you for the excellent customer service. I recommend Angela, she is very patient. We are very happy with our purchase.

Jay R was really friendly and helpful. He helps me on making my bedroom set selected. His customer service is top notch. Ask for Jay R on your next visit to Ashley’s Store in Buckhead.

Angela is great! She helped order a couch on 5/30 for delivery on the 6/5. When the couch came it was stained. Angela helped me find another couch quickly and was able to secure fast delivery.

Kendall in the store was beyond helpful. After that everything went down hill. I was called Multiple times before delivery to change the date due to push backs. When i was called they didn’t know how to find my order number. As an homeowner who has had multiple services done to my house this is the worst experience ever. The driver called eleven minutes before they came. When they came in I asked them to put on shoe covers that i provided and received an attitude. They were very verbal on expressing how much they didn’t know what they were doing, how the couch was supposed to go, and how much they wanted to get it over with. When the door was halfway open, and a random man walked into my house and started conversing and greeting both of the delivery drivers. I thought he was another person from the store but he wasn’t. While the delivery drivers and the random man were conversing like he didn’t invade my privacy, i asked the man who are in my house. He said he was one of their brothers and stopped by because he saw their truck. It is such a safety hazard that the driver didn’t dismiss his brother and say i’ll contact you. I didn’t receive a half apology from anyone until i said never to do that again. If my spouse wasn’t home there would’ve been three men in my house, one who was welcomed by your delivery driver in MY house. this experience has traumatized me and i don’t know if that random man might come back to my house.

Angela was great!! We got a great couch!!

Angela was very helpful at the Lindbergh Ashley Furniture location. She walked me through multiple models, configurations, and price points of couches to figure out what worked best for my space and my wallet. Thank you!

I was greeted by a pleasant and respectable man who introduced himself as Mr. Stillman. He asked me how could he help, to getting us exactly what we what I was looking for. Amazing customer service.

Great experience, Johnny made it easy to choose the items I needed. Very informative and knowledgeable of the items, and would ask for clarity where he wast not sure. Overall, I enjoyed the services provided today.

Kendall was superb! Very attentive but not hounding me to find something. I ended up getting 3 rooms of furnishings, not just for the selections and sale, but because he made me want to shop with him! 5+ stars! He can definitely teach some customer service!

As a first time apartment renter I was very pleased of extremely helpful and caring Angela was.

Angela was the best sales person at helping my son find everything he needed for his apartment. Highly recommend!

Quick, simple, and efficient service from Jay R. Thank you. Very knowledgeable and professional service. I highly recommend working with him!

Jay R is the best!! He helped me pick out the perfect piece for my study room. From showroom floor to payment to delivery everything was a breeze.

Stillman - Is the best !!! He greeted my daughter and I at the door and made us feel welcomed at the door !!! Awesome customer service and very knowledgeable. I bought some furniture and I will be back !!! Give him a raise!!!! Thanks again Stillman !!! T. Jefferson

Mr.Stillman was super helpful and greeted my mom and with a great attitude. He took his time and helped us get the furniture we needed. The whole staff was friendly!! Thanks for great customer service!!!

Fine experience in store and after waiting 2 weeks, found out the day before our delivery only half of our order was ready. Will have to take a second day off work to schedule delivery for other half. Customer service was unhelpful to share any explanation. Extremely unsatisfied and disappointed with this experience- would not recommend.

Angela was amazing from the Buckhead store. She helped up design the space and gave us great ideas for future areas! Thank you so much

JR was fantastic and a great rep. Highly recommend him!

You have an amazing employee by the name of Chrissy. She's very patient and gives excellent customer service. I originally went in with my cousin who purchased furniture from her from that experience I went out of my way to come back to her when I was ready to purchase my table and chairs set. Chrissy is fantastic!

We walked in and were greeted by a pleasant young man who introduced himself as Kendall. He asked us how could he help, walked us to exactly what we were looking for. Then, he took time to explain the nuances of the sofa sleeper selection, before leaving us to meander on our own. Unfortunately, we were unable to make a purchase with Kendall because we needed the sofa sleeper for an aging parent, located in Jacksonville, FL. When we asked about price matching, Kendall most politely let us know why it wasn’t possible. His response was so logical and polite, it prompted me to write this review! Upon realizing that he couldn’t help us, he continued on as pleasant as before. I was impressed with Kendall’s service, kindness and authenticity. Lastly, I was pleasantly surprised by the comfort level of the sofas! I had previously sworn off shopping at Ashley, because even though the furniture looked good, it was consistently rigid and uncomfortable..in several different cities! Yesterday though, my friend found the perfect sofa sleeper for Dad while shopping online…at Ashley! Not wanting to deter her and hoping perhaps, Ashley had leveled up in the comfort department, I drove her to Ashley and said let’s at least try them out in person. Much to my delight, every sofa we sat on was very very comfortable, like seriously comfortable. Kudos to Ashley for getting it 5star right, in comfort and service. I walked in with a skeptical but open mind, and walked out with a very different perspective. 5 stars!

One of the best customer service experiences I have ever had and all thanks goes to Stillman! He made sure I walked away with all I came to purchase. He was honest, accommodating, thorough and personable. I HIGHLY recommend shopping with Stillman!

Perfection in all

Jay R helped us out getting a new dining table and walked us through the whole process, smooth, easy and quick!

Jay R was extremely helpful and knowledgeable and a pleasure to work with!

We worked with Jay R to get a sofa - he did a fantastic job, was knowledgeable, and helped us pick the perfect sofa for our apartment.

I enjoyed my shopping experience today for a new couch. Stillman did a great job helping us and was low pressure. I appreciate his kindness.

Stillman was a great salesman. Knowledgeable of the product, very friendly and professional. An excellent shopping experience today.

Angela is wonderful! She knows the inventory and was able to show me options and help me get me exactly what I wanted. Thank you.

Mars!!! Was fantastic, very helpful and knowledgeable!!!

Angela was amazing! So sweet and knowledgeable of the store. Helped me pick out the green couch of my dreams and made it seamless. Does not pester you and gives you soace but extremely helpful!

Stillman is the maaaaannn! He was super helpful, knowledgeable, and had a great personality. I would recommend him to anyone.

Stillman was the absolute best!! Ask for him at this location. Thank you for award winning service sir!! T. Simpson

Chrissy is the best! Great experience at Ashley on Piedmont.

We had the pleasure of working with the sales associate Stillman Williams today. He was extremely helpful in finding the right furniture for our place. He was very patient, knowledgeable, respectful and was great with people. He helped us make the best decision with financing and was not pushy with sales. We respected him even more for being very honest and straightforward with the process. All in all he was exceptional!!! I usually don’t write reviews but I had to take the time out to give him a shoutout and shine a light on how fantastic and exceptional the customer service was while visiting the store. If you go to this particular location Ask for Stillman!!!!!

Mr. Stillman was the best sales rep i’ve ever come across! He so friendly, helpful and genuine. He has a heart of gold and actually cares about the customers and leaving them more than satisfied. He’s also really skilled in his job and knows it very well. If you ever visit this Ashely Homestore Location, I highly recommend asking for Stillman! He’s the best! Thank you for all your help Stillman!

Thank you to my sales rep Stillman, who made my furniture buying experience a great one. He was very knowledgeable and helpful throughout the process. Thank you!

Stillman was awesome! He answered every question that I had was attentive and made sure that I got what I wanted! On a scale of 1-10, I'd give him 1000!!!

Stillman did an excellent job. He made sure I got exactly what I needed and helped me stay within budget. His service was top notch. I would recommend anyone to deal with him. He rolls out the red carpet service for all of his customers.

They have great deals from time to time I got this set on sale for under $1000.00. Nice quality and all the pieces are comfy. Angela was a big help!

Marz was awesome very patient with me calling him for a month before I finalize my furniture purchased, I love his help and support and I will definitely be using him again when y'all get some more stuff.. Thanks a bunch Marz.. Najah

Johnny was incredibly helpful without being overbearing as I walked around the store. He took all of my criteria into account and showed me reasonable pieces based on what I wanted. He was very personable, kind and genuine.

Marz and Nathan Were exceptional they help me get all that I need and more. Marz knew his showroom which helped me make a decision quickly! Nathan took his time with me and he knew his stuff!

Literally best customer service I’ve had in a long time. Chrissy at the Piedmont Road store in Atlanta was so great. She was so excited to help us with our son’s first apartment!!

Jay R was so helpful and nice. I found the perfect barstools for my new apartment!

I purchased a sofa from this store on Memorial Day sale, I check the same sofa in store was different that was actually good that has more firm and the seats of the sofa is not moved , but i got a low firm sofa and I always adjust the seats before seating on the sofa.. vey hectic to me.. my bad I didn’t check the return policy before purchasing the sofa

Poor service experience with defective coffee tables. Horrible in-store customer service manager who leans only on fine print and bureaucracy of "no return" policies (in spite of their shabby treatment). The manager took no ownership, only knows how to push back and hide behind policies to frustrate customers. Had to call escalations at HQ to get any remediation. Stay away from this pathetic excuse of a business! .... And NO I will not be emailing you anything as a follow-up based on this feedback since you couldn't be bothered being decent to start with.

Jay R was the best! He was there to answer any questions when I had them, and let me browse freely. Ended up getting a sofa and a chair and half!

Trusted Advisor Stillman Williams was such a tremendous help in my purchase today at Ashley’s Homestore for my leather couch and pouf. He was very knowledgeable with my questions and accommodated my delivery request. I am very excited about receiving my purchase and appreciate great customer service, which makes a difference!

Mr. Stillman and Mr. Thomas both were so helpful and kind. I’m so happy with my new bed

Andre was outstanding. Made sure had the information I needed to make an informed purchase. Oh and he’s D9, so come and support our own. #J5, J13, #Krimsonandkream. #HBCU, #SCBred.

We recently moved to Atlanta, GA, and needed to furnish our new condo. We went to the Ashley Furniture Store at 2535 Piedmont Road, Atlanta GA 30324. Ashley Furniture Sales Rep Johnny Saale greeted us as we entered the store. Johnny Saale was exceptionally patient and helpful during our very lengthy first visit, during follow-up phone calls and text messages, and during our final visit when we finalized and placed our furniture order a month after our initial visit. Each customer has different needs and furniture style preferences. Johnny Saale is friendly, always smiling and has great people instincts. He was able to recommend furniture selections to suit our individual style preferences, and to fit well into our condo’s space limitations. Store Manager Thomas and Store Assistant Manager Kat assisted in the technical details of getting our large furniture order processed / expedited to meet our desired delivery timeline. If you live in the Atlanta area, we highly recommend a trip to see Johnny Saale in the Ashley Furniture Store at 2535 Piedmont Drive.

Amazing shopping experience and would like to thank Marz for being so helpful in selecting the right product of our choice.

Marz the sales person attended to me very well. He did his best to accommodate and make my experience as smooth as possible

My recent visit to Ashley was exceptional. Kat and Chrissy were great. Kat assisted me with picking some great selection, and Chrissy got me set up with financing. Great experience!

Got what I needed. Only wish they had more outdoor furnishings as the weather is heating up. Staff was pleasant.

I am thankful for Stillman for finding a new couch me. I told him the type of couch I wanted and the price range I wanted to stay in. Right after I told him those two things he found a couch that met both of those criterions, explained how that couch is beneficial to peoples' backs, and that it will last for a very long time. Overall I like the type of salesman Stillman is and is very likeable attitude.

Shopping for furniture stresses me out and I like how well the information cards explain the options and how the furniture is spaced out. Appreciate our salesperson Sterling, who was helpful without being pushy and gave us his personal cell.

Excellent customer service

JayR was great helping us find a couch for the space we are working with! Def recommend working with him.

Had the chance to be helped by the nice young brother JayR and his service was incredible. Really helped me and my wife get the furniture we wanted at a great price. I highly recommend Ashley’s furniture for anyone looking to buy or even just go look at some furniture!

We worked with Stillman. He was super friendly and knowledgeable and helped us pick out a great couch for our new apartment! Definitely recommend working with him for a seamless & fun buying experience.

The sales rep Wanda is excellent. She is knowledgeable about the furniture and has outstanding customer service. All the sales representatives in the store were extremely helpful and welcoming.

Kendall Davis was our sales man. We explained what we were looking for and the specifications required. He knew the stores inventory and the floor plan. He then gave us time alone to discuss all the options we had. We successfully made our purchase which will be delivered within a few days. Wonderful experience. Highly recommend Ashley and Kendall.

One of the best furniture shopping experiences I’ve ever had.

Chrissy at the Piedmont atl location was incredibly helpful every step of the way! Made the buying process honestly a breeze

Great shopping experience. Chrissy was very helpful.

Jay R is who your associates should model themselves after. I'm sure all are good but his customer service is above par!

Just came through for several great new items for our place. Jayr was incredible at walking through all our options and making the experience fun to boot. Great service!!

Greater experiences and Amazing service, dedicating time with customers to explain features of exchange forniture Strongly reccomended

Angela was very helpful. She showed us what we were looking for and the best deals.

Excellent service. We found what we were looking for. Stillman did his very best to help us out with our special requests. Very nice furniture with affordable prices. We’ll come back.

Lovely service received from Jay R. He walked us through everything we wanted to buy. Gave us demos of the different mattresses and gave us any discounts he could. Very happy with the service

(Translated by Google) Good saleswoman (Original) Buena vendedora

Stillman was great

Johnny was amazing. He was personable and made it enjoyable for our furniture browse. Thomas was also amazing. I came near closing and they accommodate my lateness. Best shopping experience i’ve had in a while.

Nay was extremely helpful!!

Walked in looking for a couch and coffee table and shoutout to Chrissy helping match both!!

Jay r was very professional and made my experience at Ashley’s smooth and easy he didn’t hassle me and was very helpful in assisting me at the same time I would definitely suggest for an ideal Ashley’s experience Jay r is your guy

(Translated by Google) Very good experience with the service of Miss Angela, very professional. Thank you (Original) Muy buena experiencia con el servicio de la señorita Angela muy profesional. Gracias

Chrissy was wonderful and very professional! She gave me quick service! I would definitely come back and work with her!

Stillman was our salesman today and was absolutely amazing. He has great product knowledge and such a joy to work with. We are so pleased with his customer service as it was top notch! We will for sure come back just to see Stillman!

Emma did a great job of assisting me with my purchase.

Everything was smooth with the purchase. Angela had answers for our questions. There was no pressuring from Angela our salesperson.

Great experience

Sterling was AMAZING in helping me figure out which mattress to buy. Spent time with me to figure it out, answered all my questions, and as an added bonus was always smiling and had a great attitude!

I had a very pleasant visit swapping out my mattress. Chrissy was extremely helpful with matching me to a great mattress in a quick manner. I would recommend shopping here for your bedroom needs!

I just wanted to take the time to thank Chrissy for exceptional service. I arrived right before closing, 7:34pm to be exact. She was speaking with another customer but made sure to greet me and let me know that she would assist me in just a moment. I had a unique request but she got me the assistance I needed and extremely quick. We put in all of my details and scheduled the delivery. I was out of the store by 7:59pm and walked away with everything I wanted. She was courteous, positive, and kind! Truly everyone was! I really appreciate it. If you ever stop by this location, ask for Chrissy!

Angela was SUPER helpful and very informative of all products. She also respected our shopping style (let us browse and then we'll to you with questions) lol. Thank you so much, Angela, for helping us purchase our first home furnings for our new apartment! :D

Great place, Angela was amazing and help us to find what we need.

Jay R, recently bought sofa. He was amazing, made sales veray easy, offer to push delivery dates. Luckily we didnt need anything earlier. Recommended also rug that will match. Perfect sales, and very very helpful.

JayR is awesome. He helped a lot to pick up right sofa and gave us really good advice how to clean and what material to look for. Come and see JayR you will not be disappointed

Ms.Chrissy was my sales associate extraordinaire! Chrissy was so patient and so helpful in inspiring me to purchase the furniture I purchased for my new residence. Thank you Chrissy you are the best ever!!!

Let’s talk about customer service, Jay R have us one of the best experiences we’ve had at Ashley. As a customer for years with Malik, Jay R took our experience to the next level. We upgraded our home with a bedroom set, then tested and bought a new cooling mattress and therapeutic set. He is expertise and made the entire experience rewarding. Kudos to Ashley Furniture for making this the best experience out there!

Stillman was amazing and helped me find a great couch! He was super informative and friendly!

Stillman is awesome!!!!

Jayr was extremely amazing helpful and very knowledgeable he helped me out with my purchase answered every question I had. He was very professional and patient with me he made sure I didn’t leave the store without a smile on my face. The staff at the desk was amazing as well. Fred the manager was awesome he definitely wasn’t letting me leave empty handed Thank you thank you thank you!

Sales associate Jayre was really professional and knowledgeable and assisted me in selecting a living room set. Overall a pleasant experience.

Angela provided exceptional service/expertise and helped me find the perfect TV stand for my new apartment and helped me fit the theme I was looking for!

Went to buy furniture for my home and received help from Chrissy, who was amazing at finding items that would last and fit fashionably well in my home.

I recently purchased furniture with the help of Jay R, and I couldn't be happier with the experience. His expertise and friendly demeanor made the process enjoyable. It felt like I was shopping with a friend! He guided me through options, ensuring I found exactly what I needed. Exceptional customer service, and I highly recommend him for a seamless and pleasant shopping experience. Five stars!

Was very pleasantly surprised at the prices! Much more affordable than Rooms to Go. Loved loved working with Angela! She was so patient and kind. She checked behind me also made sure that I was getting the right products and at the right prices.

Stillman was the best! He helped me find the perfect couch and helped me make sure it would fit in my space! Thanks Stillman!

As soon as I entered the Ashley store I was greeted by Stillman. He offered kind assistance in helping me find the sofa for my living room. His friendly demeanor and expertise made the experience enjoyable. I’m looking forward to seeing the sofa in my living room.

I had the pleasure of having Stillman assist me today. I came in to look for a sectional and he had all the answers and you could tell he knows the store. He has a very positive energy that I enjoyed! Definitely look for him if you come in!

Great service and great care. Worked with ANGELA RODRIGUEZ, and she was super helpful for a smooth purchase..delivery team came as advertised, and they were super friendly and careful of the new couch. Would return back here.

Chrissy was amazing! We came in with an idea of what we wanted for our new couch and wanted to try the Maggie sofa. She was extremely thorough and helped us get through the process quickly. We were in and out in 30min! Highly recommend going to this Ashley location and asking for Chrissy!

Kendall was amazing. Great to work with!

Very professional. Great selection.

Still man is the man, still. Be sure you ask for him

Worked with JR on a great deal. Helped coordinate easy delivery. Great service, price, and product!

JayR is an amazing person and an excellent representative of Ashley Furniture. He has worked with me for about a year -trying to get my daughters house together. I don’t live in Atlanta and from my first phone call with him he has taken great care of us. He is quick to help in every way and is very knowledgeable about the product lines. His professionalism is key and I can’t say enough wonderful things about him. Thank you JayR ! Can’t wait to finish up the house with your help.

Jay R was super helpful! He assisted in designing the sectional that will fit perfectly in my home! I’ll return to him for all future Ashley purchases

JayR was great!! Got a couch and looked at mattresses

I had already had a bad experience the day before at another furniture store that I won’t name, but Chrissy at Ashley furniture was a welcome professional change! She was willing to help me in any way she could and that made the whole experience so wonderful and easy!!!

Angela did a great job with assisting me in choosing the perfect sofa for my new place. She was very patient, attentive, and strived to make sure I got the best deal possible. Thank you!

Jay R was amazing, super helpful, got the whole order done in less than half an hour. Highly recommend.

Kendall was great!!!!

Chrissy and Thomas are exceptional representatives of the Ashley brand. They understood that Im working within a budget and accommodated my requests.

Jay R was extremely helpful. He gave us a few directions to the style of couches we wanted and let us make our way around each before we decided on one! He then explained all the processes for the protection plan and delivery, got us set up and out quickly!

JayR rocks, helped us out and hooked us up!

Great customer experience and we found exactly what we needed

Had a great experience shopping with Marz today. He answered all my questions regarding the bed and mattress, from guarantees to delivery.

Love the furniture and Ken was amazing and so helpful!

The attention is really Good and all details were well explained. An special shout out to Kendall that attended us perfectly.

Kendall made my buying experience WONDERFUL! He was patient, informative, courteous, and efficient. Thank you! I plan to shop here again

Stillman is awesome! He helped me find great matching furniture in the exact style I wanted and kept me laughing the entire time. He and his boss Catherine were outstanding.

Stillman did an amazing job. Wasn’t overbearing and gave me the chance to actually explore the store and make the decision for what I wanted. He was also knowledgeable about everything I was looking for. Thank you !!!!

Just bought my living room set and Jayr was excellent very patient

Just moved and was in need of a new couch and mattress. I worked with Stillman and he helped me find a reasonably ideal mattress and couch. He was very knowledgeable and helpful. If in need of new furniture @ Ashely , I would definitely recommend.

Jayr did a great job very helpful

If you’re thinking of shopping here, DON’T!! You’ll have a much better experience buying a used car. Right down to the, “Wait here while I go talk to my manager.”!! Seriously— the guy “helping” me got into an unrelated, verbal argument with another employee right in front of me. He was rude and had no respect whatsoever for my time. If time had not been of the essence for me on this purchase, I would have walked out and spent my money anywhere else. Avoid Ashley HomeStore/Furniture like the plague. *EDITED TO ADD* I was pleasantly surprised when I was contacted by someone in customer service who seemed to be taking my complaint (this review) seriously, but I was quickly brought back down to Earth when they too started ignoring my emails. My original assessment stands-- THIS COMPANY IS AWFUL. AVOID AT ALL COSTS! NO FURNITURE IS WORTH BEING TREATED LIKE THIS.

Amazing experience here! I walked in with a few ideas of what I wanted and Chrissy immediately knew exactly what I would like and was looking for, AND how to fit my budget! She never pushed me to buy something if I was unsure of it, which I really appreciated. But if I had any questions or needed something to match a specific piece of furniture, she always knew exactly what the space needed! Chrissy knows every piece of furniture in the store and is able to quickly guide you to exactly what you need. Thanks Chrissy!

From the beginning Stillman Williams was the best. He gave us time to look and come back to him. Very helpful and friendly. Delivery date for tables not here yet. Our time with Stillman made it pleasant and easy. Thank you

Stillman was very helpful and professional. He answered all my questions, was very knowledgeable and I got exactly what I wanted. I will definitely come back to him for any future needs.

Angela was an incredible help in my search for new furniture after my apartment flooded. She was the perfect amount of present in case we had questions but not pushy like many sales people are. Can’t recommend her enough!

Awesome store very helpful and kind

Representative Kendall was very helpful and friendly. He made the buying experience a pleasant one.

Angela was wonderful to work with!

I can't even speak to their customer service because no one got off of their phones or came from behind the desk to even speak when I walked in. I found the couch set we wanted. I'm prepared to purchase now. But I refuse to spend money at a location where a customer can walk in and not even get a simple hello, or a how may we help you. Your phone cannot be that interesting that you ignore your customers.

Quick and efficient service. I enjoyed my experience and will always come back to this store for my furniture needs.

JR was great, and helped me alot through out my purchase. I will be coming back seeing him again, go check him out please. He’s great!!

They are the best in customer care. But the problem I always have with Ashley is that they don't let me pay in monthly payments And I have to pay cash every time even though I am a regular customer and have always bought all my furnitures from Ashley.

Had a excellent shopping experience. Wanted to give thanks to kindle ( hope I spelled his name right lol). Thank you for your awesome assistance. As I have been to 2 other furniture stores with very little help. You went above expectations on helping

Jayr was exceptionally helpful in finding the right fit to my exacting requirements for sofa and bedroom suite.

Jay R is awesome. Great service!

Stillman was super nice and welcoming. Helped us through our process and made the purchase of our new couch really easy.

Jay R. Was very helpful, professional and courteous!

I enjoyed working with Stillman at the Atlanta/ Lindbergh Store. Great salesman and store vibe.

Great experience buying furniture. Jay R helped us with sofas and mattresses. Quick and easy process.

@Stillman my number one sales man. He was very efficient and answered all of our questions. Very competent

The salesman Stillman is awesome. He provided excellent customer service

Came in knowing what I wanted and Stillman got me what I wanted great guy

Jay R helped me out, great experience overall! Got me the couch I wanted with discount. In and out in about a half hour. Would definitely recommend this location they’re well stocked.

Jay R made our experience seamless and easy, even when we split our payment between a gift card and cc. Thanks for all your help!

(Translated by Google) Kendell, what cool! (Original) Kendell was cool!

Kendall was cool! Very helpful and made the process smooth and easy

Jay R was extremely helpful and allowed me to take my time while looking at furniture. He was knowledgeable as we asked questions regarding various furniture pieces.

Jay R did a great job. Not “salesy” and very knowledgeable.

Christ was amazing, quick and efficient! Loved her great customer service!!!

Worked with Mr. Stillman Williams today, and the man is a true expert at what he does. Hooked me up with my bed and got to learn a few things on how to sleep better. Really recommend going to Ashley, and you get him, he will work with you getting you a good bed deal

Idiots

(Translated by Google) I'm from Chile and there was an Ashley that was wonderful, I went to this Ashley and found it very boring. Only gray things and very little diversity. (Original) Soy de Chile y había un Ashley que era maravilloso, fui a este Ashley y lo encontré muy aburrido. Sólo cosas grises y muy poca diversidad.

JR was very helpful in helping me find the perfect furniture for my new home!!!! 10/10 experience !!! ◡̈

Great experience! Jay R. was amazing! Both informative and helpful but also gave us space to shop around ourselves. He helped answer all questions and was extremely wonderful. We got a great sectional sofa at a great price. Will definitely be back for future home purchases. Thanks to Jay R!

Salesperson was friendly, and we were able to get all the furniture we needed, but did not disclose that we were applying for a credit card in order to secure financing. This is extremely misleading and could have severe financial consequences for someone with low credit, or people affected by regulations surrounding financial partnerships. Ashley needs to be more transparent about their financing practices.

Came into Ashley pretty much knowing what I wanted but Stilman was very attentive and available I had a great time shopping here .. definitely ask for Stilman on tour next visit in

Stillman portrayed great customer service. He communicated and explained the products in detail and listen very well to our concerns. We are very please with his service. We will surely be back. Thank you Stillman. Keep up the great work.

Jay r helped me with my living room set and was so helpful suggesting thing for my comfort will shop again !!!

Good customer service on giving me some information on the job positions I truly appreciate it from April I truly appreciate it very much so thank you 💕 in advance say so VIP Queen 👑 herself all fives Stars ✨ also Celebrity 🎉🎉

Sales person was extremely professional and helpful. A great value to your organization.

Great shopping experience. Kendall Davis was knowledgeable and professional as we decided on our new bed and mattress! I highly recommend Kendall and this Ashley store for your furniture needs.

The sales people were very helpful. In and out of the store very quickly.

Service was great, Mr. Stillman was very attentive and helpful with our sectional sofa purchase!

Stillman was incredible! Great service and product.

I just moved into my own condo and I don’t have any furniture what so ever. I went in there and got a deal of a lifetime. I got a 3 peice sectional and an ottoman and I can’t be more excited

Stillman was amazing. He pricematched immediately after verifying what I pulled up online. He also made sure I knew how to contact him in case anything happens.

The associate gave us room to look around. One when we couldn’t find what we wanted he was helpful in showing us the table we where looking for.

Stillman was great help!!!! He helped us find what we needed and was very knowledgeable on each product. Highly recommend!

I'm giving a 5 star due to my experience with the manager Emma. I was having issues with my delivery & refund prior to speaking with her. Explain to her what happened & she was very understanding & polite. She was able to get everything I needed done. More stores need to have managers like her in charge. Amazing customer service experience with her. Thank you, Emma

Jay R was fantastic and so helpful in finding me the perfect mattress and made sure I had the best experience shopping.

Beautiful store nice quality merchandise. My issue is the sales supervisor was not open to a price match of a $200 difference from a cash paying customer. So they missed out on a sale over a $200 difference. So me, I’m just going to the other store and I get to save $200 and get my merchandise same day instead of 2 weeks. Ashley Furniture management team you should always be open to negotiating especially with something as small as $200. A $1800 total compared to a $1600 total

I’ve had a really great experience at Ashley Furniture here on Piedmont. Ask for Mr.Stillman! Really great guy & great service. He was also really helpful w great positive energy.

Where do I start first I was greeted with a smile as soon as I stepped foot in the store. Exceptional service from the sales rep Jay R and Nathan the Acima rep. The dedication and professionalism made the entire purchasing process an absolute breeze. Jay R and Nathan were incredibly knowledgeable, patient, and went above and beyond to ensure every step was seamless. I couldn’t have asked for a better experience. Keep up the great work!

Stillman was kind, helpful and beyond a pleasure to have assist in finding and purchasing a new couch. He was knowledgable and took the time to understand the layout and specifics I was looking for. In addition, he explained everything thoroughly, leaving me with no questions. I appreciate the warm and welcoming personality he graced us with and will be returning for any other furniture needed.

Stillman is the best and took such great care of my family and I in selecting a new chest of drawers.

Chryssy Thanks for your help today.

Kendall and the in store shopping experience was great. Everything after that was a disaster. The particular items I ordered were not on the sales floor, I only saw it online. Unfortunately once I received the chair and ottoman it was not a true black like pictured. I reached out to customer service to return the chair and they said everything purchased in the store is FINAL SALE. My chair and ottoman were delayed over a month past the original delivery date. They called to reschedule the delivery date 4 times which was a HUGE inconvenience. I asked for compensation for the delay in delivery and they said the date given is an “estimate” and there was nothing they could do. Poor customer service is an understatement. I’ll never shop with this company again and I’ll make sure I tell my friends and family. Spend your money we’re your business is valued.

My experience was great! I worked with Stillman who was so knowledgeable and personable. Smooth process from start to finish.

Stillman in ATL is the best!

UPDATE (12/28/23): I'm here to update my review because the horrible experience keeps getting worse. As of now, I've been informed that only the chairs I bought will be delivered on Dec 30th. The table won't arrive until after New Year's Eve. This completely ruins my plans for that night, in addition to everything else that has already been affected. Why on Earth (or should I say, in Hell) did Ashley provide delivery dates they couldn't possibly meet? The warehouse informs me they don't have the item in stock and claim there's nothing they can do. The store blames the warehouse for failing to communicate that the items were out of stock. How disorganized and disconnected can departments within the same company be? Ultimately, both departments pass the problem back and forth, and as a consumer, I bear the brunt of it. I not only feel I'll never set foot in that store again but also strongly advise everyone to steer clear of Ashley. The seemingly attractive prices and smooth talk are not worth the trouble that follows. (end of the update 12/28/23) - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - I recently engaged in a purchasing experience at one of your retail outlets, intending to acquire a dining set comprising a table, chairs, and a sideboard. While your store showcased an array of options, the experience I encountered left me disheartened and dissatisfied, prompting me to reflect on several noteworthy aspects that merit your attention. Firstly, the discrepancy between the information provided by your sales representative and the actual services offered was disconcerting. Despite initial assurances of inclusive delivery and assembly within the displayed prices, I was dismayed to find an unexpected $199 delivery fee added during the final transaction. Moreover, the assurance of a specified delivery date of December 27th was altered without prior notice, causing considerable inconvenience. The option to expedite receipt by personally collecting items from your warehouse, as suggested by your salesperson, proved to be misleading, with conflicting information emerging later about the actual availability for pick-up. This sequence of misinformation was further exacerbated when the promised delivery on the 27th was later rescheduled to the 30th, substantially affecting my plans, including a special celebration for my child's birthday and upcoming gatherings during the New Year. This entire ordeal has been deeply frustrating, casting a shadow over what could have been a positive engagement with Ashley Furniture. While acknowledging the competitive pricing and diverse offerings, I must emphasize the critical necessity for absolute clarity in communicating service details, availability, and delivery commitments. Relying solely on verbal assurances without written confirmation proved to be a regrettable oversight in this instance. In conclusion, while I recognize the potential in Ashley's offerings, I am compelled to caution others regarding the need for explicit documentation and clarity before finalizing any transaction. Regrettably, the uncertainties and inconsistencies encountered during this experience have left me hesitant about future engagements with your brand. Thank you for your attention to these concerns. I trust this feedback will contribute to enhancing the customer experience for others in the future.

Darrell and his team delivered my furniture, were prompt, so polite and kept me updated when they were on their way. They set up the furniture and shared instructions that were helpful. They also performed a Christmas miracle, providing same day delivery service when I had to choose a replacement couch for one that was back ordered.

I spent my morning with Elvet in the Buckhead location. I purchased several items. He was professional, patient and knowledgeable! I recommend this store if you are looking for good furniture that is reasonably priced with a high level of service.

I worked with Chrissy. She was very professional, helpful, and knowledgeable about the store items and what would fit for my home. She was patient and helped me figure out the spacing requirements. I highly recommend her. Thank you.

wonderful service, helped us find the best table for my friends living room. Chrissy was amazing and extremely helpful, and had a great personality and made us feel at home

Craig was really helpful in every single way. He helped us select the right pull out couch for us with the best price.

Chrissy S. was amazing! She was very quick to assist and clear with the details of my purchase.

I have been to Ashley Furniture several times since purchasing my first home and will be back. Kudos to Craig Minafee, Kemdall Davis and Dahlia. They were exceptionally kind, provided phenomenal product insight and made my purchasing experience seamless. I highly recommend shopping at this location.

Craig was very excellent and professional. Come see him for all your furniture needs especially big projects makes it very easy.

Marz was amazing helping us find everything we need for our new home!

Craig was very professional, patient and helpful. He made buying furniture a seamless and informative process.

Absolutely the best service I received both over the phone and in store

Craig helped us tonight in the Buckhead location. Extremely helpful and personable, answered all of our questions and went above and beyond to help us. Great shopping experience!

Really glad we met Stillman! He was so knowledgeable about the furniture and helped us find the table and mattress that best fit the rooms and our family! Thank you Stillman!

Marz is helpful and knowledgeable. Easy process! Thank you!

Amazing customer service! Our team associate was Marz, truly a pleasure. Marz was incredibly helpful and knowledgeable about the mattress we decided to purchase along with the much needed premium pillows and mattress cover. The entire Ashley Staff on duty were friendly and helpful. This location is a plus, alongside Marz and his amazing energy! Happy Holidays Team!

Chrissy was so helpful

My experience with the Ashley’s Staff was phenomenal. When we first walked in, we were greeted by the Great Mr. Stillman. He was very welcoming, not overbearing and extremely helpful. We had a pre approval and he helped us get waaaayyyyy more bang for our buck. I can’t thank him enough. My apartment is fully furnished now due to his expertise. Thanks Stillman! Happy Holidays to you all!

Chrissy assisted me today at the Lindbergh location as I purchased furniture for my first home!She was super helpful from the moment I entered the store! She greeted me with a smile and immediately began to ask me about my furnishing goals. She helped me to select some pieces that I feel will make my first house feel like a TRUE HOME! She has taste, class and she’s all around professional! I would give my experience 10 stars if I could! I HIGHLY RECOMMEND CHRISSY! Go in and ASK FOR CHRISSY!!!

Ashley employees were very kind, patient and helpful

Shopping experience was fine. Selection and price were all as expected, all staff on hand made it a point to ensure I was taken care of, and the rep I worked with was exceptionally friendly, professional, and knowledgeable. I would shop here again. Note - in store experience only, I cannot yet speak to the delivery or the furniture.

This would be 0 stars but I have to choose something. I am having a horrible experience with this company! My delivery was set for Nov.11th. I was notified about a partial delivery with the rest being delivered on Nov. 25th. Irritated but I agreed to the partial delivery but NO ONE responded back so no delivery. After confirming the delivery for Nov.25th still NO DELIVERY. No contact. No updates. Nothing. Had I not called I would have never known. I am so frustrated with this company at this point. The lack of communication and constantly pushing my delivery date back has made this experience a 0/10. My first and last time shopping here! Oh yeah, I still don’t have my furniture after 3 weeks of the 1st delivery date and all I was offered was a $150 gift card smh.

Eric was my salesperson. I am extremely disappointed with the frustration and inconvenience. I have experience with salesperson Eric at store 2535 Piedmont Rd Atlanta, Ga.30324. He told me to expect a delivery for the Sofa and Loveseat I purchased on Thursday 10/27/2023. I only received a Sofa.NO ONE from the Ashley Furniture store informed me that the loveseat was on BACK ORDER. I was extremely unhappy. To make matters worse after calling the store numerous times. I was given another delivery date of 11/02/2023. No SHOW. I called again and again to get another delivery date of 11/18/2023. I crossed my fingers hoping to finally receive my love seat right before Thanksgiving. Welp, No SHOW. I feel humiliated and lost for words. Unbelievable! Finally, a manager reached out to me and apologized and ensured that I would receive my loveseat on Saturday 11/25/2023. I did receive my loveseat on Saturday11/25/2023 after Thanksgiving. No one should have to go through this as a buying customer. NO ONE

JR is the dopest salesman. He took care of us from start to finish. Very down to earth and pleasant experience.

My salesman Kendall was outstanding. It was a wonderful experience throughout.

I worked with Jay R to buy a sofa and ottoman set and he was great! Very kind and accommodating, explained the warranty and coverage and made sure I was comfortable with financing options as well. I would definitely recommend this location for furniture purchases they had great variety in store.

Marz is the best! Great service and great quality furniture!

Had a great experience buying a new mattress. Mr Stillman was very helpful. Had a grown man laughing moment!!!!!

ask for Stillman! he is supernice and helped me. I found my couch super fast.

Exceptional customer service

Stillman was an absolute pleasure to work with! He was informative and very patient! I appreciate all his help in securing my new couch! Best associate there!!

Jay R was extremely helpful & knowledgable. We were in & out with exactly what we wanted in no time.

They where very nice and helpful, stillman had all the time to explain everything to understanding before purchasing

Jay R was extremely helpful and very patient. He explained all the delivery process.

Furniture seems high quality and there are some lower cost options. We bought a couch so hopefully it ends up lasting a long time! (We were helped by craig and he was very helpful)

Super helpful! Great guy; informed me the couch was on sale

Jay R was a great help :)

CraigThis young man was really on top of his his work very professional very helpful He wasn’t pushy. I would definitely recommend asking for him when you visit Ashely.

Customer service is excellent. Fast check out. Would highly recommend

Jay R was a true professional. Not only was he able to help me figure out the proper size couch for my Airbnb he also managed to help me get everything i needed before the holidays which was very important to me.

Marz was great! He helped me get exactly what I needed and had me back to work in time for me to grab some food before my work break ended. Great store.

I had the best customer service experience with Jay R. He was knowledgeable and pleasurable. Most importantly, he listened to my needs and was able to help me select a mattress with one try. Awesome!

Hands down the worst customer service in the industry.

Needed a new couch and was recommended by a friend to Ashley. Jay R was my sales associate, and he was incredibly helpful in helping me find the right new couch. Let me look at my own pace, answered all my questions, and now I have a new couch that I’m very happy with!

Jay R. is incredible, and helped us choose the perfect couch for our new home! He was kind, very knowledgeable about the merchandise, and accommodating with our requests. We are very indecisive, so we came in on a few different occasions, and he never once pressured us to make a decision. We would recommend him to anyone and will definitely use him again!

Jay R really helped us out. We came in one month ago, and he was super pleasant and courteous. When he came in today, he was nothing short of superb. Truly made our buying experience painless and easy. We can't wait to take epic naps on our new couch! Thank you, Jay R!

Stillman is the best! I did research knew exactly what I wanted when I walked in but he educated me and helped me make the right decisions. I truly appreciate having a sales man that doesn’t push and does right but their customers. 10/10 experience and so easy!

Stillman was great! Made the process of finding a couch smooth and easy!!

Craig was amazing and extremely helpful. A happy customer!

Marz helped me today. I just came in to browse and he showed me different styles of couches and even explained the difference between all the couches. Had a great experience.

A wide variety of furnishing options. Sales Floor Rep Craig was personable and courteous. Prices are reasonable. Will get all my future home furnishings from this store.

The customer service was great. JayR helped me out through my entire process and answered all questions that I had!!

Had a great sales experience with Jayr. Very professional , helpful and courteous . I was very pleased with my purchase and the process . Thank you Ashley Store and thank you Jayr!

The showroom is wonderful. Their furniture is great. Was looking for a specific model, but couldn't find it.

Chrissy was absolutely amazing, super helpful in finding the perfect furniture, mattress and accents for my needs. Amazing customer service!

Jay R. was ,very, helpful and I would ,highly, suggest him to,future,customers for assistance with home furnishings.

Great experience with Mars.

JayR was extremely helpful and managed to get us the best prices on several items. Very transparent in delivery times and prices, would highly recommend coming back. **Edit** Delivery has been delayed twice. Both times they promised to deliver on a different date, and not only were things even more delayed, but now more items are apparently out of stock too. Called Ashley's to see why this is the case, supposedly it is a warehouse issue and they keep lying about what's actually in stock. Seems like not much has changed in COVID times. Extremely frustrating but can't say that I am surprised. Buyer beware...

Craig had great customer service and very helpful with me finding a sofa sleeper for my living room. I highly recommend him if your looking for furniture at Ashley furniture.

Craig was professional, tell you what you need to know and amazing.Go see him for any furniture you need.

Marz was great to work with. Knew his product, respected our price point and negotiated a good deal!

Kendall is great! Super helpful!

Stillman was so energetic and professional. We enjoyed our shopping experience and purchased exactly what we wanted. Thank you!!

Walked in the store today to look around and ended up buying. Stillman is the man!! He is knowledgeable, gave great advice, and is super friendly. I’ll look for him from now on. He made this shopping experience a great one!!

Marz was Good Sales Rep

They had a good stock of selections with very good prices. Chrissy Smith was my sales rep and she was awesome - very patient, knowledgeable, and understanding.

Good salesman and good deals.

Absolutely thrilled with my purchase. My sales representative, Kendall Davis, completely exceeded my expectations. I have never had as good an experience as I did with Kendall. He is the best of the best. Further, my delivery driver, Derek Burden, was phenomenal. I have never met a more hardworking, humble, and generous human. Overall, 2 of the best employees I have ever met. I hope this company knows what kind of valuable employees they have in Derek and Kendall.

everything was great when i was there on 10-23-2023 our sales Eric said we will have our bed and sofa by Saturday 10-28-2023 called them today 10-27-2023 to find out what time i should expect them to delivery it. i was told i will not get my items on time it was just over promise please train your employee to have better customer service.

Eric was very helpful and kind over the phone before meeting him in person. My couch hasn’t delivered just yet but overall have had a great experience! Thank you!

Kendall was amazing! Extremely informative and answered all my questions with ease! Thank you!

Thank you Ms.Regina

Worked with Kendal to get our new mattress and bedroom set. Kendal was patient super informative and helped us with every question we came up with. Very invested in making sure we got all the items we needed to invest in our sleep quality !

Working with Malik was very great! He was there every step of the way and made the process smooth. Thank you!

Stillman at the Buckhead store helped us with the purchase of sofas, and he gave us fantastic service-highly recommend!

Marzett did great helping me select the pieces for my apartment , great sales representative !

Eric is very kind. He took care of me so kindly like explaning price, model description. Sometimes I have time to talk with wife and it took a long time. However, he was patient and made me comfortable.

Amazing sales person

Stillman & Jay R was the best! helped me with all my furniture needs. Will shop again!

Best customer service ever! Kendall Davis (sale associate) was super awesome! He was very kind and patient by answering all questions and concern. His customers service skills are beyond exceptional. I definitely recommend going to see him! The manager Thomas expressed great customer service ensuring all my needs were met. Great store and great personnel to go to for your furniture needs!

We went to the location in Lindbergh, Atlanta, GA, and had a great experience! Mr. Stillman Williams provided a welcoming environment and let us choose what was best for us without the typical sales pitch vibe you get at furniture stores. He gave insights on reasons not to pick certain sofas given past customer experiences and made the effort to take our concerns into account. He even went above and beyond to make sure we understood all the delivery and purchase options available to us. Great experience and customer service!

This was horrible experience at the buck head store.bought furniture. From this store the manager Elvert Mobley.went up on price after I had bought the chairs.and the sales man had agreed %on the price of the chairs.the manager would not him give me Discount. And the price of chairs went up 300.00 extra dollars.

I experience the guy he was very helpful and very nice I can't think of his name right now but he was right on Target and he helped me with everything I didn't pass the credit report but I really like shopping with you guys and I will continue to shop with you I am just getting on my feet starting all over again so I like the things that you guys have in the store and my experience with the store was very very nice and I will come back again and I will recommend someone else to you guys store I thank you guys and I like the living room the dining room table and chairs that I have gotten from you guys that I purchased from you guys God bless you all and I wish I could I wish I had gotten credit but unfortunately that's okay I'll just save up money to come back and get what I need may God continue to bless y'all

Chrissy was Totally Awesome,Professional and Enthustiastic about helping my Hubby and I and we recommend her😍

Very easy to complete a purchase transaction over the phone. I appreciate the professionalism of the sales people.

Chrissy was very helpful in helping us find out first couch while also staying within our financial range! Thank you so much Chrissy!

Khrissy was amazing! Helped us find our first couch while staying within our budget!

Received 2 deliveries and still no chair. No phone call from the store or the warehouse to inform me that the chair wasn’t going to be delivered.

From the moment we walked in the door, Damon gave 5 star service. We explored the store & he found us the perfect sectional in the perfect color. Broke down everything for us & it's being delivered next week! Thank you for all your help Damon 💪🏽

Damian was amazing!!!!

Eric was great! Super helpful and not pushy

I found a beautiful console and was eager to purchase. The in-store financing representative asked me to go to a website to video record myself ( in proper lighting) to prove my identity. The site requires access to your camera and microphone. When I probed further, I was told it was because my telephone number didn't match. I have had this number for years. Additionally, my credit worthiness isn't an issue. The store seems to be profiling certain customers. A salesperson attempted to explain it away by stating that the screening was random. I can't believe this type of process is even legal. That was my very first and very last time shopping at Ashley Furniture Store

Two months ago I called Ashley for the first time and picked up an ottoman as I walked through the door. It was the right fit for me. It was priced well so I ordered it. A week or so later I got it in with no indication or alert that it was coming in, so I found it in the lobby of my apartment complex, I opened up the box and later discovered that there were no feet for this ottoman. I made a minimum of half a dozen phone calls to them to replace them and the response were sending me one 04 feet. Now it’s going on three months and they still have not remedied it , after calling so many times. I don’t know why anybody would do business with them, and I’m surprised they are in business, particularly when they claim to be one of the best in the country. The problem is still unresolved, and the vast amount of apathy at this place is mind-boggling. When you’re in a service business, I would stay away from these people, unless you’re absolutely desperate to get furniture if everyone else rejects you. Very sad.

Eric was my sales person and I originally thought he was helpful....UNTIL....he told me a delivery date of Wednesday, I was in the store on a Saturday, I get a call from the delivery unit and they say Thursday BUT, only my headboard was coming, sectional was on back order. I was more than unhappy because when Eric asked when did I want the furniture, I said Sunday but he said we can deliver it Wednesday. I also found out that he added a $250 warranty on to my furniture without even asking me. When I purchased the furniture I asked him if everything was going to be put together and he said yes. I get home later that day to find my TV stand outside my door in a heavy box that I couldn't move. Eric never informed me that UPS was delivering that and I had to put it together myself. After speaking with the manager, she set up a date for Tuesday Sept 19, 2023 for my things to be delivered. The only reason I am giving her a chance is because she tried really hard to rectify the situation and I am grateful for that because Eric almost had a foot coming for him. I will update my review after I receive my things on Tuesday...IF I receive my things.

Craig was so helpful. He help me picked my first couch for my first apartment!

My wife an I went into the store and ordered a sectional. We were assisted by Damon who did a decent job getting everything taken care of. However, he told us a delivery date that would have come about a week after we ordered the couch. He proceeds to call and say it would be 2 weeks from what he originally told us (red flag). He’s telling us one date and we are getting updates from Ashley’s saying it’s an additional week on top of the 2 weeks he already told us. The day before the delivery date they send us emails and text to confirm a time and date. Then proceeds to call us later that day to tell us our couch is not even at the warehouse so they need to push the date back a week(and told us that date is not guarantee if the items don’t arrive at the warehouse). They are horrible an I would like to know what to do to receive a refund and cancel my order immediately. This place over sales there items that they don’t even have in stock and then wants you to be okay with waiting around on the things you paid for, for months! No.

I was greeted by Eric with a smile and asked if I needed assistance. Eric was attentive and knowledgeable about the products. He asked the right questions to see what I wanted. He let me look around with out any pressure and was not pushy. He also answered every question 100%. Once I found my dresser he made check out easy and quick. Ashley furniture is lucky to have him. While I was paying , he asked if I needed a new mattress. That’s a good sells associate. Bravo Eric, When I need a new mattress I will come back. Kudos Ashley Homes 5 stars👏🏼👏🏼👏🏼

Craig was knowledgeable and very helpful with my purchase today.

Craig’s service was exceptional, he greeted us immediately and answered any question we had. walked in and out within an hour with a brand new couch.

Great experience at the Buckhead location with Strickland. He was very professional, polite and knowledgeable.

Excellent excellent customer service, professional, efficient fast. Very impressed!

I worked with JR over the course of a week and he was extremely patient, knowledgeable, and personable. I’m highly inquisitive, indecisive, yet particular as well. Even with all that, JR worked with me from beginning to end and never wavered from the quality of his service. I’d highly recommend Ashley home furniture of Buckhead and specifically, JR for your service + furniture needs. They had offerings for every budget, prime quality, and great service.

Craig was our sales representative and his service was outstanding! Our shopping experience was very smooth. He’s also really patient and professional. If you shop here my wife and I recommend you shop with him.

Craig was extremely helpful and worked with me every step of the way to make the process smooth and painless. Thanks so much to Craig and Ashley for a great couch buying experience!

I would like to give a shout out to Darryl Frierson from Ashely off of Cobb Parkway in Atlanta for excellent customer service. He was very patient with this ole gal taking the time to help me find what I needed. I appreciate you Darryl more than words can express! May the Lord bless you always.

I was helped quickly when I walked in. The sales rep was very honest about the pros and cons of everything I was looking at. I was in and out of the store in 20 minutes.

Great store, great atmosphere!! Come here for your furniture needs !

Marzett was awesome!

Mr. Williams is a phenomenal salesman. His knowledge, expertise and his ability to listen to the customers needs was off the charts! He found everything I needed and treated me like my business mattered.

Damon was our salesperson. He was great! Very professional, friendly, knowledgeable. I will definitely ask for him next time!!!

Still an was awesome. Professional and pleasant

Craig did a great job and was so pleasant and knowledgeable

Craig Minafee was a lot of help! Highly recommend! Quick and easy process

Very professional!

Great help from Kendall! Explained us the whole process and helped to get the right stuff!

Went shopping looking for some Furniture for my first house. I normally hate shopping but JR was super cool and helpful and got us some great stuff and made it a fun experience. Will definitely come back again

Ask for KENDALL DAVIS he is the best e very PROFESSIONAL 😍

I came to this location on Wednesday for a new mattress. I was immediately greeted and assisted with picking a King size good mattress. I asked about discarding my old mattress and was told the delivery drivers can take it or throw it away. I was in and out in about 20 minutes. The delivery occurred today, August 19th a little after 8:30 am which was perfect. The drivers were prompt and professional. When mentioning discarding the old mattress they looked puzzled and said they were not aware of doing that, as they are contractors. They double checked with their manager to make sure but unfortunately couldn’t take my old mattress. So I had to call around to find another 3rd company who could take my mattress and had to pay $140. Ashley’s customer service called to follow up on the delivery and I shared my experience. The rep mentioned if I paid a recycling fee. I told her I was never told about a recycling fee, just that the drivers would take my mattress. She allegedly filed a complaint on my behalf. What I will say is that in-store they wanted to make sure that I left a good review via QR code but I normally wait until an experience is completely over with. Mattresses are not cheap and it’s important for customers to be informed of everything when money is spent, or even wanting the customer to return for more purchases .

Jay R. was really helpful and didn’t pressure us while we shopped. And we left with a great couch!

Damon was an amazing customer service representative. Friendly, knowledgeable, helpful. Definitely deserves a raise.

All furniture shopping go see Craig he's amazing

My experience shopping at Ashley’s was smooth and overall AWESOME ! My rep was Craig, he was extremely helpful and patient during my shopping and purchasing process. He made sure I got the very best options and deals! I am very happy with my purchases. I will definitely be back in the future!

Great store! Jay R was very helpful and made the experience enjoyable.

Jay R was very helpful and helped me select the best table for my needs

Jay R. was great. He was very patient and recommended a lot of different options. He even was able to help us save some money as well. Got a whole bedroom set with a mattress and a sofa. Definitely recommend, great customer service

KD at the piedmont location was very helpful & did an excellent job patiently walking me through my options without haggling me. Very helpful! Thank you.

Eric is the best kind of salesperson—kind, smart, not ego-involved, understanding, and honest. Because of him I have a couch I am super psyched to hopefully use for many many years to come!

Craig was a lot of help today he had all the answers to my questions

Great sales team Marz was great

Very nice, non-pushy sales guy, Jay R.

Damon was amazing! He was extremely professional and a great help through the whole process. We will definitely be requesting Damon when we return for our bedroom sets. Thank you!

Craig did a great job assisting my needs. Friendly and knowledgeable. Thank you.

Mr. Eric was great!!!