Ashley HomeStore Atlanta, GA (2535 Piedmont Rd NE)

Ashley HomeStore Atlanta, GA


About the store

Here at Ashley HomeStore in Atlanta, Georgia, we believe that your house is much more than just a dwelling. You’re creating a home filled with family and friends, and building life-long memories along the way! This is what inspires us to help you furnish and decorate your home – from small studio apartment furniture to stylish accessories – our talented customer service team is prepared to help you find the perfect picks. Our large selection of furniture, mattress, and outdoor furniture have made us to the go-to small space furniture store and mattress location in Atlanta since 2010. Our dedicated and experienced Store Manager, Michael Poole, has built a team that is committed to being your trusted home partner and they pride themselves on their selection and knowledge of sofas and bedroom furniture. This includes expertise on finding the best space saving furniture for studio apartments for those in smaller spaces. At the Atlanta Ashley Furniture HomeStore, we are not only thankful to celebrate your home with you, but we are also dedicated to charitable work with the Hope to Dream® Foundation. You can find us near Home Depot and Best Buy in the area of Lindbergh. For those of you on a tight schedule, the best time to avoid the crowd is within the first opening hour between 10:00 A.M. and 11:00 A.M. We look forward to being your premier location as a large furniture supplier and studio furniture store that helps you fill your home with memories, and hope to see you soon!

Recent Reviews
4.1 Star Star Star Star Star
(710 reviews)
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Their furniture is very cheaply made, overpriced, and will break within a year. Terrible customer service too

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Ashley furniture is well worth the trip. Good prices and service, plus a very good selection of items. Furniture is well made.

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Beware of dishonest policies and staff, specially the "manager" Marcus.

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Save your time and money and shop elsewhere. I signed up for layaway and the customer service was horrible which resulted in me canceling on October 27. The representative stated I should receive my refund check at the latest November 4th. I was told the checks are cut every Wednesday but TWO Wednesday’s have passed and my check has not been cut. Unfortunately, I paid cash so I can’t dispute it with my bank. No one is able to give me an estimate of when the check will be cut and the customer service helpline isn’t able to give any answers and the store is avoiding me. I keep being told I will receive a call back but no one is calling me back. MY MONEY IS BEING HELD HOSTAGE!!! Save your money and go to the Rooms To Go in the area! You will receive much better customer service and no hassle refunds! The entire staffs need to be evaluated and trained again because I do not think servicing the customer is their main priority. I NEED AN ANSWER AND A CALL BACK FROM THE STORE MANAGER THAT I HAVE YET TO RECEIVE!!

Star

Stay FAR away. My couch broke after 8 months. I scheduled a tech to come over today between a 2 hour time slot and they haven’t showed up yet and the time has passed. I have things to do and I can’t be waiting all day at my house waiting for them to show up late. They keep you on hold forever. I’m still on hold right now as I’m waiting for them to show up late to my house for an appointment. Ugh!

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This establishment is amazing, the staff just unbelievable, nice as they get, ask for Malik, CeCe or the Demarcus( the manager). The products are fantastic, my uncle furnished his entire townhouse in 2 hrs. They arranged delivery and assembly and everything was expedited within a few days. The made sure we got every single pennies worth. It's also the corporate location so there's deals galore. 5 star experience here, totally worth it!

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Is there a 0 star option? I purchased this same bed set in a different state and the experience was completely different. The manager had an extremely rude attitude when negotiating price and they told me the furniture was in stock and it wasn't, I had to wait an addition 3 weeks! When the furniture that was delivered was heavily used, dirty, had cracks in the headboard, every piece of wood was a different color, the dresser had a huge scratch in the paint and there were dents all over every piece. The movers reported the issues, they had a technician come in a week later to "fix" my apparently new furniture (more time off work) and he said that this was not normal, been on hold with customer service now 23 minutes... Looking forward to finding new furniture elsewhere.

Star

DONT BUY ASHLEY STORE FURNITURE AS ITS BREAK WITHIN TWO YEARS. THEY MENTION THAT TAKE PROTECTION AND THAT ALSO DOES NOT WORK. THEY HAVE BIG ISSUE WITH INSURANCE COVERAGE. RECOMMENDED DONT NOT TAKE THERE INSURANCE AND FURNITURE

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Great selection of home furniture and knowledgeable staff

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They delivered a broken couch to us, and it took an entire month to get it remedied. There is a system in place where no one takes responsibility for issues. Customer service says it's up to the store and the store says it's up to customer service. Worse customer service than Comcast. Stay away from this business!

Star

Absolutely the worst customer service and furniture experience i have ever had. Ordered a set in early August and full delivery not completed until Oct 6th. Ashley delivery came empty handed 6 TIMES before fully delivering my set. Corporate does not care and neither does Manager Tequilla. Buy your furniture ANYWHERE ELSE. I urge you, it's not worth the headache and mistreatment. NO ONE AT THIS STORE OR CORPORATE COMPANY CARES ABOUT YOU!

Star

Beware of shopping at Ashley Homestore! If you are unsatisfied with your purchase, you are stuck with it. Customer service will NOT try to work with you at all! I was willing to pay a restock fee and any additional delivery fees like most furniture stores will allow, but not Ashley. Shop at your own risk!

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I loved their furniture and competitively low prices. I strongly recommend

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We have been loyal customers of Ashley Furniture for many years. We purchased all of our furniture from them in the past, master bedroom suite, dining room, office, and recently purchased several pieces from them for our guest bedroom and our master. We have had the worst experience. This is what nightmares are made of when fretting about purchasing new furniture. First off, the delivery team was so rushed that they damaged the bed frame putting it together- they cracked two legs, didn’t install the slats as this is a bed frame you don’t use a box spring with, they didn’t leave the hardware to complete the install ourselves either. They didn’t put the nightstand together- but rather threw the box across our floor and scratched the hardwoods in our living room. They also took the chest of drawers for our room and damaged the walls in the stairwell and split the left side of the furniture. The Starmore dresser drawers do not open or shut properly, are all crooked, etc. then the team just ran out saying they had to go and we couldn’t even address all of this while they were there. We call customer care, are given this whole BS of only exchanging or repairing the damage. The tech comes out an hour past the end of our window, 7pm on Saturday. Didn’t repair anything. The drawers are all still crooked, do not open properly, the top of the nightstand is still gauged and all he did was SPRAY PAINT it in my master bedroom. I am extremely allergic to paint, and now made my room inhabitable for the night. Absolutely terrible quality, and horrible customer service. Buyer beware!! Do not purchase from them unless you want to be continually inconvenienced and have terrible quality furniture for astronomical prices. We paid nearly $4k for furniture that looks like it came from China and about $500 worth in reality. We will never purchase from you all again. Still they haven’t rectified the situation or made us whole on the purchase we made. Worst company!!

Star

We have been loyal customers of Ashley Furniture for many years. We purchased all of our furniture from them in the past, master bedroom suite, dining room, office, and recently purchased several pieces from them for our guest bedroom and our master. We have had the worst experience. This is what nightmares are made of when fretting about purchasing new furniture. First off, the delivery team was so rushed that they damaged the bed frame putting it together- they cracked two legs, didn’t install the slats as this is a bed frame you don’t use a box spring with, they didn’t leave the hardware to complete the install ourselves either. They didn’t put the nightstand together- but rather threw the box across our floor and scratched the hardwoods in our living room. They also took the chest of drawers for our room and damaged the walls in the stairwell and split the left side of the furniture. The Starmore dresser drawers do not open or shut properly, are all crooked, etc. then the team just ran out saying they had to go and we couldn’t even address all of this while they were there. We call customer care, are given this whole BS of only exchanging or repairing the damage. The tech comes out an hour past the end of our window, 7pm on Saturday. Didn’t repair anything. The drawers are all still crooked, do not open properly, the top of the nightstand is still gauged and all he did was SPRAY PAINT it in my master bedroom. I am extremely allergic to paint, and now made my room inhabitable for the night. Absolutely terrible quality, and horrible customer service. Buyer beware!! Do not purchase from them unless you want to be continually inconvenienced and have terrible quality furniture for astronomical prices. We paid nearly $4k for furniture that looks like it came from China and about $500 worth in reality. We will never purchase from you all again. Still they haven’t rectified the situation or made us whole on the purchase we made. Worst company!!

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