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Ashley HomeStore Atlanta, GA 30324

Ashley HomeStore Atlanta, GA


About the store

Here at Ashley HomeStore in Atlanta, Georgia, we believe that your house is much more than just a dwelling. You’re creating a home filled with family and friends, and building life-long memories along the way! This is what inspires us to help you furnish and decorate your home – from small studio apartment furniture to stylish accessories – our talented customer service team is prepared to help you find the perfect picks. Our large selection of furniture, mattress, and outdoor furniture have made us to the go-to small space furniture store and mattress location in Atlanta since 2010. Our dedicated and experienced Store Manager, Michael Poole, has built a team that is committed to being your trusted home partner and they pride themselves on their selection and knowledge of sofas and bedroom furniture. This includes expertise on finding the best space saving furniture for studio apartments for those in smaller spaces. At the Atlanta Ashley HomeStore, we are not only thankful to celebrate your home with you, but we are also dedicated to charitable work with the Hope to Dream® Foundation. You can find us near Home Depot and Best Buy in the area of Lindbergh. For those of you on a tight schedule, the best time to avoid the crowd is within the first opening hour between 10:00 A.M. and 11:00 A.M. We look forward to being your premier location as a large furniture supplier and studio furniture store that helps you fill your home with memories, and hope to see you soon!

Recent Reviews
4.0 Star Star Star Star
(797 reviews)
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Love shopping at Ashley furniture 1 of my favorite place...Great Deals...Most of all the Gentlemen name (Stillman) is an amazing guy....again thank you for your Kindness!

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Hello This is Masuma Begom, I bought over two thousands dollar furniture. I requested to delivery everything together and I need set up everything inside my house so they charge me $120 fee For set up everything. Also sales person told me everything will be delivery together and set up in side my house. But they delivery some even I didn’t receive any notification and left all boxes out side my house , I called customer service refund my amount but they said it’s accessories and only 2 item will be set up.I told them bcz of two small item Why I have to pay $120? But after that no respond or I didn’t get any money back. It’s not fair and I felt that cheating with my money. I’m not satisfy at all.

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I came in the store with my fiancé on yesterday.. the agents ignored us at all cost .. we literally saw one almost fall after looking at us trying to get away.. needless to say we are BLACK.. The manager Robert attempted to resolve the matter but it just got worse we decided to go to another Ashley’s and the attentiveness we got was amazing.. we literally waited to see if anyone walking by would offer help..there is no denying in my spirit and my fiancé that we were stereotyped not knowing my income likely soars above anyone in the store. I usually don’t assume that but it was obvious from the looks we were getting.. this should be a lesson to them.. the other store really made me want to keep my account and continue business just never with the piedmont location l.

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Amazing costumer service by Christin!!!

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Received my delivery in a reasonable amount of time and it’s beautiful Customer service very helpful with a minor issue. Professional, polite and helpful

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The service experience was completely horrible. I’ve never work with a sells agent that has no customer service curtesy and lack any interest in wanting to help the customer. I will not shop here again and would not recommend Ashley Furniture to anyone for their home needs. The floor manager wasn’t any better. But then again attitude reflects leadership. If I could rate a zero I would. Sherry Collins

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Nice furniture and friendly service

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Terrible Customer Service and Terrible 3rd Party delivery. Had a full dining room set to be delivered in a 4 hour window. The driver didn't call myself or the store but said the order was unable to be completed. After sitting in my building lobby for an hour at the end of my delivery window I tried to reach customer service. Customer Service wait times are insane. 30+ minutes on hold to reach an operator that will put you on hold again for 20+ minutes to reach another worker. No way to call store directly. Everything is siloed and I was bounced from department to department (often back to a previous department) without even a heads up I am being transferred. Do not order from this company.

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Great furniture buying experience. Anthony and his manager did a great job answering all of our questions and meeting our needs. We will shop at Ashley HomeStore again!

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Nice furniture limited selections for me.

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The whole entire staff was more than amazing very helpful and patient

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I called Ashley today with hopes to speak with someone to help me solve an issue with my sofa I purchased one year ago. After months of a complete run around of no one who was willing to solve my problem , I had the pleasure of speaking with the store manager Brandon Cox today. Who within minutes Mr. Cox was able to provide me with a service appointment and answer all of my questions. I now have restored confidence of great customer service as well as hope of problem solving with any Issues I may have. Mr. Cox is not only a problem solver but! a refreshing asset to the Sydney Marcus Ashley Homestore location.

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They was nice and professional, not a large selection for living room furniture, but the staff was awesome.

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Nice furniture and very helpful floor staff (esp. Marz and Catherine). However, Ashley subcontracts delivery and that service totally sucks. Delivery guy left without assembly, returned and did an incompetent job of assembly, copped an attitude in MY kitchen, and Ashley is making us wait almost two weeks to get a technician come and re-assemble it. There is NO reason to shop at Ashley if the final step of the transaction is so awful! Spend your money elsewhere until Ashley fixes its delivery and assembly debacle. They don't deserve it. Life is stressful enough right now. Posted 8/6/2020. PS: Scroll down for the reviews under “Delivery” and you’ll see what I mean. UPDATE!! After fussing with the store, they agreed to an earlier delivery than scheduled. The truck showed up WITHOUT THE PIECE ON IT!!! Ashley HomeStore is simply not worth the hassle. Shop elsewhere.

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I ordered a beautiful rug and sectional from Ashley Home Store online in May of 2020. I had less than favorable experiences with delivery in June of 2020 and almost gave up on this store until I was lucky to come across an EXCEPTIONAL customer service agent name RACHEL who went above and beyond to correct the mishaps with delivery and dispatch. Thank you Rachel! I almost gave up on Ashley Home Store.

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The sales guy was awesome and attentive after seeing I had no one to assist me he graciously offered his assistance. I was in the market for a pillow ranging anywhere from $99 to $200 because of pain I was experiencing and my body. I have previously purchased a temperature predict mattress and box spring from them in the past and he quickly looks me up and got the cell taken care of. My four star rating is only because it took 45 minutes for me to be checked out of the store to buy a pillow. This was not the salesperson's fault it was the fault of the staff and an issue with the barcoding of the pillow that could not be found to tell me what price the pillow cost. I am very happy with my Tempur-Pedic pillowas it is offering relief from somebody aches and pains I am having while sleeping. I was very happy with my representative however the customer service check out for such a small item was not good at all, no fault to the sales guy. Review D.A Simms

Star

Stop tricking people to sign agreements to receive telemarketing messages and calls! It's a despicable practice.

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I was having a really good experience with Ashley Piedmont Rd until I realized that my salesman, Andrew Vanbrackle, had slipped this nasty little document in front of me to sign. He even distracted me by saying my signature was neat, while I signed an agreement to receive telemarketing messages and calls. Shame on store manager Michael Poole and his shady sales people. Shame on Ashley HomeStore. Be careful what you sign. Lesson learned.

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