Ashley HomeStore Atlanta, GA
Here at Ashley HomeStore in Atlanta, Georgia, we believe that your house is much more than just a dwelling. You’re creating a home filled with family and friends, and building life-long memories along the way! This is what inspires us to help you furnish and decorate your home – from small studio apartment furniture to stylish accessories – our talented customer service team is prepared to help you find the perfect picks. Our large selection of furniture, mattress, and outdoor furniture have made us to the go-to small space furniture store and mattress location in Atlanta since 2010. Our dedicated and experienced Store Manager, Michael Poole, has built a team that is committed to being your trusted home partner and they pride themselves on their selection and knowledge of sofas and bedroom furniture. This includes expertise on finding the best space saving furniture for studio apartments for those in smaller spaces. At the Atlanta Ashley Furniture HomeStore, we are not only thankful to celebrate your home with you, but we are also dedicated to charitable work with the Hope to Dream® Foundation. You can find us near Home Depot and Best Buy in the area of Lindbergh. For those of you on a tight schedule, the best time to avoid the crowd is within the first opening hour between 10:00 A.M. and 11:00 A.M. We look forward to being your premier location as a large furniture supplier and studio furniture store that helps you fill your home with memories, and hope to see you soon!
I worked with Eric and he was amazing. Thank you!
Unfortunately I must leave a poor rating because of the store representatives. We purchased a bedroom set and a tempurpedic mattress at the beginning of December. It was not deliver for 30 days. The mattress cover was left out yet after speaking with the store reps, I’m placed on an eternal hold. I attempt to call back, and no one answers. We like Ashley homestore but will NEVER purchase from here again. We’ve lost too much money and time trying to rectify their error.
1. You delivered my furniture two hours outside the delivery window. 2. You didn’t deliver my furniture inside my apartment. 3. You kept telling me to call the third party company to get them to come back and deliver it properly. I didn’t buy furniture from the third party delivery company. I bought furniture from Ashley furniture. So you call the third party delivery company and get them to deliver it properly. Worst experience ever NEVER will I buy furniture from Ashley’s again! Who ever is working the night shift right now today 1/18/2020 at the Ashley Furniture located in Atlanta at the Lindbergh Plaza needs to be reprimanded. My sectional is still outside the door. Corporate needs to call, check the schedule, listen to the call and handle this because this isn’t acceptable. Worst experience. Ron and Todd Wanek would be disappointed
Nice but didn't find what we were looking for.
Price seems high.☹️
Good customers services, friendly staff
The worst experience ever the store manager I didn’t get her name very rude! Also very boastful that she’s the manager of the store and what she says goes. This was over the price of a desk that was very much under $200.00, although I live in Buckhead. I drove to Alpharetta to buy the desk because i refused to spend my money with a store that doesn’t value their customers.
I've been shopping around at different stores in-person and online. But Ashley HomeStore was the best fit for me! Tina was nice enough to help with the process of designing a custom couch. I purchased a sofa that was the exact color I wanted, tailored size for my small studio, and also affordable. I will definitely recommend this place to my friends/family.
The Atlanta delivery was horrendous! NOT A GOOD EXPERIENCE AT ALL. Update: the second crew were great, opposite of the first ones. On time, working tools, handled furniture like expected. In and out as expected. Great job! Upped the stars to five!
Ashley Furniture was the worst shopping experience I've ever had. The salesperson left me sitting for half an hour once I picked out the furniture I wanted. He left so that he could try to make another sale without finishing mine. The delivery team brought the wrong size box spring for the bed. Its been days and I can't get Ashley Furniture to return a call or schedule a new delivery. I'm filing a report with the Better Business Bureau.
Excellent service from Dwight! He's a great salesman!
Is there a 0 star option? I purchased this same bed set in a different state and the experience was completely different. The manager had an extremely rude attitude when negotiating price and they told me the furniture was in stock and it wasn't, I had to wait an addition 3 weeks! When the furniture was delivered, it was heavily used, dirty, had cracks in the headboard, every piece of wood was a different color, the dresser had a huge scratch in the paint and there were dents all over every piece. The movers reported the issues, they had a technician come in a week later to "fix" my apparently new furniture (more time off work) and he said that this was not normal, been on hold with customer service now 23 minutes... Looking forward to finding new furniture elsewhere.
The nightmare that just doesn't end. Save your money and do not shop here. You will not get what you pay for. I purchased a sectional couch and a bed from this Ashley location. The third-party delivery service they use is such a disaster. I spent HOURS on the phone with them attempting to get a certificate of insurance for them to enter my condo building. They couldn't even find my order and didn't even know Ashley Furniture was a customer they served. THEN, after contacting Ashley, and having to do a ton of work on my part to get the certificate of insurance, they delivered a couch with a giant tear in the side! (see picture) They put the couch back on the truck and then brought in my bed. They open the box and THERE ARE NO PARTS TO ASSEMBLE THE BED. No screws, no nails, nothing. I paid for delivery and assembly. The drivers said they couldn't do anything without the screws and that I would have to call customer service to get them sent to me. I then call customer service and wait for twenty minutes for my call just to be answered while listening to their recording about how they deliver furniture using their own freight logistics/delivery drivers (which is a complete lie). Shopping at Ashley Home Furniture will cause you tons of stress, waste a lot of your time, and you likely won't get what you paid for. Avoid them like the plague. They are a NIGHTMARE! Update: They said my delivery would be rescheduled for Saturday. That was good because I have company coming on Sunday. Saturday (today) I wake up and call dispatch to confirm my delivery. They had told me I couldn’t track the delivery and wouldn’t get text updates because it was a special order and they were doing me a huge favor. They tell me the delivery will be between 5-7. Around 7:15pm today I start calling and get a hold of dispatch. They tell me everything is running late and it will be delivered at 9pm. At 9:25 I call dispatch and get no answer. I leave a voicemail and get no call back. At 10:48pm I miss a call and return the call at 10:50pm two minutes later. It’s the delivery guy from Ryder last mile and Ashley home. He says he’s 20minutes away. I can’t believe he is working this late, but I am desperate for my furniture to be delivered so I tell him to come. But then he starts to hesitate and he says “actually I need to check in with dispatch first” and he hangs up on me. I call him back. 30 minutes have gone by and I still don’t know if he is coming. Tomorrow I am hosting my first thanksgiving in my new home and Ashley HomeStore has ruined it.
Fantastic experience. Me and my girlfriend came in and we were absolutely amazed by the customer service we received today from employees Damon Chatman, Erica Weatherspoon, and Stillman Williams. Questions did not need to be asked because every single one of them provided us with every detail of information we needed to know on top of having phenomenal personalities with matching enthusiasm. Damon Chatman, Erica Weatherspoon, and Stillman Williams set the standard for customer service worldwide. Please provide these employees with a stimulus package, promotion, paid leave, PTO, or vacation time because that is what is rewarded when you give THE EXPERIENCE every customer looks for when shopping. Thank you all once again. With high appreciation from Nick and Asia.