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Ashley HomeStore Atlanta, GA 30324

Ashley HomeStore Atlanta, GA


About the store

Here at Ashley HomeStore in Atlanta, Georgia, we believe that your house is much more than just a dwelling. You’re creating a home filled with family and friends, and building life-long memories along the way! This is what inspires us to help you furnish and decorate your home – from small studio apartment furniture to stylish accessories – our talented customer service team is prepared to help you find the perfect picks. Our large selection of furniture, mattress, and outdoor furniture have made us to the go-to small space furniture store and mattress location in Atlanta since 2010. Our dedicated and experienced Store Manager, Michael Poole, has built a team that is committed to being your trusted home partner and they pride themselves on their selection and knowledge of sofas and bedroom furniture. This includes expertise on finding the best space saving furniture for studio apartments for those in smaller spaces. At the Atlanta Ashley HomeStore, we are not only thankful to celebrate your home with you, but we are also dedicated to charitable work with the Hope to Dream® Foundation. You can find us near Home Depot and Best Buy in the area of Lindbergh. For those of you on a tight schedule, the best time to avoid the crowd is within the first opening hour between 10:00 A.M. and 11:00 A.M. We look forward to being your premier location as a large furniture supplier and studio furniture store that helps you fill your home with memories, and hope to see you soon!

Recent Reviews
4 Star Star Star Star
(805 reviews)
Star

INSANE DELIVERY DELAYS WITH NO COMMUNICATION!! I ordered with them in early September, gave me a delivery date at the end of October. I called to check if it was coming earlier and it had been pushed to December! No communication. I ask the store why I wasn't called. They said its the warehouse job and they aren't good at giving updates. Several complaints and returns due to the extreme delivery delays.

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Great service and prices!! Very helpful but not pushy!

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Horrible customer service. Took off work TWICE to have my furniture delivered and both times, they brought incomplete parts. They don't answer the phone. The warehouse delivery team they are working with needs to be changed. I will never purchase furniture from here again.

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Do not buy furniture from Ashley's! I've had nothing but issues from the very first delivery or incorrect delivery. I paid the extended warranty; however, for 7 months, that's right, 7 months, I have been waiting for a call back. They refuse to call or honor an agreement and good luck calling. The voicemail does not work and corporate will not even call you back. Ashley's customer service is the worst experience ever and buying a couch at Ashley's may be the biggest regret of my life. I can't stress enough to NOT put yourself through the torture of working with Ashley's!

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My couch sort of broke down and it was a sleeper sofa so I had to came back and purchase another one and I was great with the most pleasant sales associates. Their name is cat and Kristen very kind people every Ashley furniture should have customer service members just like this thank you Ashley home store

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Love shopping at Ashley furniture 1 of my favorite place...Great Deals...Most of all the Gentlemen name (Stillman) is an amazing guy....again thank you for your Kindness!

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Hello This is Masuma Begom, I bought over two thousands dollar furniture. I requested to delivery everything together and I need set up everything inside my house so they charge me $120 fee For set up everything. Also sales person told me everything will be delivery together and set up in side my house. But they delivery some even I didn’t receive any notification and left all boxes out side my house , I called customer service refund my amount but they said it’s accessories and only 2 item will be set up.I told them bcz of two small item Why I have to pay $120? But after that no respond or I didn’t get any money back. It’s not fair and I felt that cheating with my money. I’m not satisfy at all.

Star

I came in the store with my fiancé on yesterday.. the agents ignored us at all cost .. we literally saw one almost fall after looking at us trying to get away.. needless to say we are BLACK.. The manager Robert attempted to resolve the matter but it just got worse we decided to go to another Ashley’s and the attentiveness we got was amazing.. we literally waited to see if anyone walking by would offer help..there is no denying in my spirit and my fiancé that we were stereotyped not knowing my income likely soars above anyone in the store. I usually don’t assume that but it was obvious from the looks we were getting.. this should be a lesson to them.. the other store really made me want to keep my account and continue business just never with the piedmont location l.

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Amazing costumer service by Christin!!!

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Received my delivery in a reasonable amount of time and it’s beautiful Customer service very helpful with a minor issue. Professional, polite and helpful

Star

The service experience was completely horrible. I’ve never work with a sells agent that has no customer service curtesy and lack any interest in wanting to help the customer. I will not shop here again and would not recommend Ashley Furniture to anyone for their home needs. The floor manager wasn’t any better. But then again attitude reflects leadership. If I could rate a zero I would. Sherry Collins

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Nice furniture and friendly service

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Terrible Customer Service and Terrible 3rd Party delivery. Had a full dining room set to be delivered in a 4 hour window. The driver didn't call myself or the store but said the order was unable to be completed. After sitting in my building lobby for an hour at the end of my delivery window I tried to reach customer service. Customer Service wait times are insane. 30+ minutes on hold to reach an operator that will put you on hold again for 20+ minutes to reach another worker. No way to call store directly. Everything is siloed and I was bounced from department to department (often back to a previous department) without even a heads up I am being transferred. Do not order from this company.

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Great furniture buying experience. Anthony and his manager did a great job answering all of our questions and meeting our needs. We will shop at Ashley HomeStore again!

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Nice furniture limited selections for me.

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The whole entire staff was more than amazing very helpful and patient

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