Ashley Store Atlanta, GA (Cumberland)

A Cautionary Tale: Avoid Ashley Furniture at All Costs I recently had one of the most frustrating retail experiences with Ashley Furniture, and I feel compelled to warn others before making a purchase. What once seemed like a reputable, premier brand has proven to be far from it, based on their complete disregard for professionalism and customer satisfaction. It started with delivery dates that were constantly moved around. This lack of reliability was only the beginning. When the furniture finally arrived, it was damaged—a major disappointment for something that was supposed to be brand new. Instead of replacing the item immediately, Ashley’s solution was to “repair” it—Let’s be clear: a brand-new item shouldn’t need repairs, and customers shouldn’t have to settle for this kind of service. After pushing back on this unacceptable resolution, I finally secured a replacement, only to be told I would need to wait weeks again to receive it. This drawn-out process has left me questioning how Ashley Furniture can call itself a premier brand when it so clearly treats customers with such indifference. For anyone considering ordering from Ashley Furniture: don’t. The experience of constant delays, damaged products, and subpar customer service makes it abundantly clear that Ashley has lost its standing as a trusted name in furniture. Save yourself the time, frustration, and disappointment—there are far better options out there.

Great experience with Olivia, very helpful and attentive. The entire staff was very friendly and inviting!

Brandon Burks was AMAZING! We were indecisive, and Brandon was so patient with us and answered all of our questions. We are now so excited for our couch, and I’m confident we wouldn’t have gotten it if it wasn’t for Brandon!

Brandon Burks helped us out and did an excellent job of getting us taken care of quickly. I would give him 6 stars if I could!

Olivia was AMAZING!!

Olivia was patient and helpful with myself and my 2 boys that tagged along for furniture shopping.

Very hospitable, attentive and on point with making sure we had all the information needed to make a decision. Had to come back and find Isaiah because he made such a great impression on us. Purchased a couch and ottoman for our living room.

Olivia Johnson was very friendly, welcoming and helpful.

Excellent service with Olivia Johnson

Great service, excelente understanding of my needs

Great experience buying a couch! Olivia was very nice and helpful!

Olivia Johnson was great assistance

Olivia Johnson.was great appreciated her greatly

Olivia provided excellent service!

My experience was truly amazing Isaiah was super patient with me he allowed me to take my time to decide what I wanted. Truly I could not have had a better experience 5 stars!

Oliva and Chris were very patience and knowledgeable of what I needed and wanted. They put me first which was very huge for me since i was relocating from out of town.

Came in to the Smyrna location for a simple mindset of wanting to get a new bedroom set. Isaiah was the best salesman without being overbearing. He was very patient and I enjoyed my time looking and talking about the furniture. Left with the purchase I wanted and a smile.

I came in looking for a specific sofa & Olivia J. truly helped me find what I was looking for you!

Great place to shop.. Izaiah Veras was great to work with.. definitely recommend

Olivia was awesome! She showed us all the awesome swivel chairs in the space and was very patient as we looked through the store!

Very knowledgeable and helpful with what we were looking for.

Very nice pleasant Olivia johson

Izaiah was incredible! He was very thorough with his explanations and kept it 100! Very reliable and gave 110%! Great experience!

Very helpful, have good communication skills

Ms. Olivia was very helpful. I found the couch that I have been looking for and my family is very happy.

Great service, kind customer service as we looked for a couch that fit our space

great customer service and shopping experience with olivia

Olivia was wonderful . She was so kind and helped us with our search for a bed . We will be back .

Brian warmly greeted me as soon as I arrived and provided exceptional assistance throughout my entire furniture search, from start to finish.

Great experience. Miss Olivia Johnson was so helpful throughout our entire experience please ask for her!

Didn’t buy but was very helpful and answered all of my questions.

Olivia Johnson was very attentive to our needs and helped us in making a great choice in our furniture. And with great discounts that helped us save some money. I will definitely be back. Thanks Olivia.

Olivia was absolutely amazing! So helpful and patient. She was constantly making sure we were good and all questions were answered. My husband and I really loved the overall service was great!👍

Had a great experience at the store. Be sure to work with Olivia.

Olivia at Ashley was great! She helped me a lot

Olivia Johnson was very helpful and informative taking us through the details of our selections throughly

Olivia and the team were very kind and professional. Look forward to more business with you.

Walked around and was greeted by Olivia even though she was working with someone else, which I appreciated. Once she was done with her customers, she came and found me and worked with me on getting a sectional. She had some questions and Mr. Brian came over and answered them and was very nice as well. Also had the chance to meet the store manager Chris and he was very lovely as well. Glad I stopped in and found a sectional that I can’t wait to have in my new space.

Chris was amazing! Helped us find exactly what we needed.

Chris was AWESOME. We got our perfect couch today - thanks Ashley Furniture- Cobb!

We came into Ashley furniture today and was quickly greeted by Brian. He was so helpful and once we made a decision the check out process was seamless. We love our new couch! Thank you for your help.

Lachantel did amazing work she led me in the proper direction and I would rate her service 10/10! Give her a raise because you would not like to loose her!

Brandon was so helpful! He made the buying process quick and efficient!

Lachantel was an excellent expert. She gave me top quality customer service and great deal. Thank you Ashley Furniture!!

I recently visited the Cobb Ashley store and the experience was great. If you are looking for awesome customer service and professionalism Store Leader Chris and Sales Associate Brian Williams are the two you should consult when looking for your new furniture purchase.

Shanti was an amazing help, she helped us pick out couches as well as barstools for the basement.

I applied for a Ashley card Friday night..I’m moving into my first apartment and wanted the right furniture..fast forward..on a Sunday..I was greeted by Olivia! She came and greeted me! Found everything I was looking for..took her time..and made the experience much more pleasant! Now..she called her manager Chris over to help me pick out different items..mannnn..they are both God-Send..I’m sooooooo happy I drove over 30min to this location!! Thank yall soooooo much!! Customer Sevice was excellent!! Don’t walk..run to this location and be in the moment and let your imagination take place!!

Wonderful experience. Brandon provided great assistance and guidance to help with my purchase.

Lanchantel did an amazing job showing us around and helping us find our perfect living room set up. She worked with us in any way she could and we ended up leaving purchasing a beautiful living room set up. Thank you!

Brandon was very helpful with picking out a mattress

Overall I had a great experience. Transparently speaking I had issues with delivery. I spoke with the manager and he went above and beyond to make sure the problem was rectified. Definitely recommend

Chris was a great sale person friendly and pleasant.

Chanti at Ashley Furniture store in Akers Mill was the greatest along with the store manager Chris. If you are in need of great furniture and pricing please come here to see them.

Brian is very friendly, and has the customers best interests at heart.

Amina was very professional and polite. She was very knowlegable about all the products. I would recommend this store to anyone looking to buying their furniture items.

Great customer service

Brandon was so nice and informative. Thank you for helping me pick out my furniture!!!

Amina assisted us with everything we needed, great reception!

Was served to maximum satisfaction

Our entire experience, from start to finish, was great! We purchased a sofa from Ashley. Brandon was very kind and answered all our questions. He guided us through the whole process. The delivery was also very quick and smooth!

Great customer services. We chose the dinning set

Inviting environment. Chris and Brian were really helpful in finding something we liked. They made the process fast and easy.

Brian was great! Thank you

Thank you so much. Chris was amazing.

Me and my husband purchased a couch and a coffee table. Moreover, received excellent customer service from Olivia. I would highly recommend Olivia she gave us the best deal and was very impressionable.

Brian was such a great help! He took us through so many different options when we were indecisive, and we ended up buying a couch even when we weren’t planning on it. Thanks Brian!

I walked in the Ashley’s not knowing what I wanted and Ms Amina greeted me at the door and made me feel comfortable from the start. Her warm welcome was amazing, she took her time with me wasn’t fast talking to make a sale… Amina is AMAZING!!! Glad I went there today!! Thanks again Amina!!!

OMG, Amina at Ashley Furniture is AMAZING! 🛋️✨ She totally on point with our shopping experience from start to finish. We walked in a little overwhelmed, but Amina swooped in like a furniture superhero, helping us find exactly what we needed—and more! Her energy was infectious, and she made the whole process so fun and stress-free. Seriously, if you’re shopping at Ashley, do yourself a favor and ask for Amina. She’s the real MVP of furniture shopping! 🎉 Thank you girly pop!

We had an awesome experience at Ashley Furniture thanks to Amina! She was super helpful and made our furniture shopping experience a breeze. Amina really listened to what we were looking for and helped us find the perfect pieces for our home. Her vibe was totally chill, no pressure at all, just good advice and great service. If you’re heading to Ashley Furniture, definitely ask for Amina—she’s the best!

Great customer service 👍

Brian was amazing! So helpful. Great customer service & very funny ! Carol with Acima was great as well! So helpful!

Cat is phenomenal!

The people were great and made things easy for us. Now we have a great dinning room

Absolutely Amazing

Everyone was very helpful and amazing! Awesome service!!!

Let me first start by saying the beginning of the process was great Brian Williams was great. However, it all started to go down hill after they collected my $8,200. I brought a new house and needed a whole lot. Brian sent his son out with another guy to deliver my stuff. I brought some stuff off the floor and was told by Brian Williams that his son would bring the floor stuff with the warehouse stuff together. Needles to say the warehouse stuff arrived without the floor stuff. Brain told his son to tell me that he was sorry. He forgot to have his son bring the floor stuff. I tried many calls and text messages before Brian told me he would bring the floor stuff himself, which he never did. Almost a week went by and I still had about $4,200 worth of stuff not delivered. I asked for a mang. and never received a call back from one. So I got corporate involved. The lady at corporate connected me to the store mang Chris Jacobs who handled my situation with class. He got me the floor stuff pretty much next trip. I asked Brian Williams to put in a service ticket because my $1,800 sofa wasn't working in the head rest. The service guy in my opinion never showed up when he was supposed to. I waited and never heard a door bell ring or a knock on the door or a phone call. I went outside with ny dog and found a sorry we missed you sign hanging on my door. I still have $2,500 worth of stuff to buy and won't go back to Ashley.

We had a great experience today with Catherine she is amazing !!! She made shopping so easy!

Catherine was absolutely incredible! She made our shopping experience so easy. She was very informative and great vibes ! We will definitely come back !

Amina and Carol and Kat and Tequila were amazing in helping us work out what we needed. Getting finance with no down payment and low payments. They were patient no pressure selling realizing we were establishing a relationship to design our home inside. If you are looking for great customer service and a fun and knowledgeable resources about a great quality furniture purchase this Ashley is your place here in Marietta

Had a great experience with Brandon today. Helped me find exactly what I was looking for to furnish my home with quality furniture at a reasonable price.

EDIT: (Original Review Below). Delivery was a nightmare, as we had them cancel repeatedly after we changed our plans (we travel a lot for business) multiple times, costing us hundreds of dollars just to have them cancel again. We finally got an “emergency” delivery, even though they claimed to be out of stock - Their words. I was then told I would get a $300 refund for my troubles, to which I STILL HAVE NOT RECEIVED, and I have called them and even texted our salesman on many occasions, to which I have written proof I was told all of this would happen. They just simply put me on hold forever and never call back. I am extremely disappointed with what started out as such great service. I still stand by my dude Chris, our salesman as he is stuck in the middle, but this place is a freaking mess Chris is your guy! Great service, really helped us out and kept the mood real light!!! Def a good go to for any of your furniture needs, ask for Chris!

My girlfriend and I were assisted by Christoper assisted us, he was quick friendly and knowledgeable. Brian was also a great help. Both of these gentlemen made purchasing our furniture a nice experience.

Mr. Brian Williams is the BEST. I went in knowing what I wanted but I also wanted to walk the showroom to see if anything else caught my eye. Brian was the only one to acknowledge me although others looked at and looked past me. I sat and waited on him to finish with his customers and within 5-7 minutes, I spent a little over $3k with him. Thank you Sir for the level of customer service that you provide. Get ready Mr. Brian ... my friends are coming your way. As a HR Leader, @Ashley Furniture, please be great to Mr. Brian. He is a rare jewel.

(Translated by Google) "I recently visited the Ashley store looking for a dining set and had an exceptional experience. The salesperson Catherine's service was impeccable, very friendly and knowledgeable about the products. She helped me find the perfect set for my home, offering options and valuable suggestions. The quality of the products is exceptional, and the price was very reasonable. I liked the attention to detail and the ease of making the purchase. Catherine made sure everything was perfect before finalizing the sale. Overall, I recommend the Ashley store and especially Catherine for her excellent service. My dining set is the center of attention in my home, thanks to Ashley and Catherine! 5 stars well deserved." Do you like it? Do you want me to add anything else? "I recently visited the Ashley store looking for a dining set and had an exceptional experience. The salesperson Catherine's service was impeccable, very friendly and knowledgeable about the products. She helped me find the perfect set for my home, offering options and valuable suggestions. The quality of the products is exceptional, and the price was very reasonable. I liked the attention to detail and the ease of making the purchase. Catherine made sure everything was perfect before finalizing the sale. Catherine! 5 stars well deserved." Do you like it? Do you want me to add anything else? (Original) "Recientemente visité la tienda Ashley en busca de un juego de comedor y tuve una experiencia excepcional. La atención de la vendedora Catherine fue impecable, muy amable y conocedora de los productos. Me ayudó a encontrar el conjunto perfecto para mi hogar, ofreciendo opciones y sugerencias valiosas. La calidad de los productos es excepcional, y el precio fue muy razonable. Me gustó la atención al detalle y la facilidad para hacer la compra. Catherine se aseguró de que todo estuviera perfecto antes de finalizar la venta. En general, recomiendo la tienda Ashley y especialmente a Catherine por su excelente servicio. ¡Mi juego de comedor es el centro de atención en mi hogar, gracias a Ashley y Catherine! 5 estrellas bien merecidas." ¿Te gusta? ¿Quieres que agregue algo más? "Recientemente visité la tienda Ashley en busca de un juego de comedor y tuve una experiencia excepcional. La atención de la vendedora Catherine fue impecable, muy amable y conocedora de los productos. Me ayudó a encontrar el conjunto perfecto para mi hogar, ofreciendo opciones y sugerencias valiosas. La calidad de los productos es excepcional, y el precio fue muy razonable. Me gustó la atención al detalle y la facilidad para hacer la compra. Catherine se aseguró de que todo estuviera perfecto antes de finalizar la venta. Catherine! 5 estrellas bien merecidas." ¿Te gusta? ¿Quieres que agregue algo más?

Got what I needed today, thanks to Chris! Kudos all around.

Purchase a beautiful bedroom set from From the smyrna location Chris was very helpful and accommodating

My experience was great. My sales rep was great. Chris was great! And Mr. Brian was a great help.

Chris was fantastic! Answered all our questions, emailed back and forth, and was so kind and accommodating!

Chris was great! He helped us find our perfect bedroom set and provided a lot of great information on our new tempupedic mattress! Had a great experience, would shop again.

Best experience I’ve ever had in a furniture store.

Great shopping experience! Necole took great care of us and the other team members were very helpful as well.

Got a nice deal on the couch

Great place to find great deals!! When go ask for Chris and Brandon was very helpful!

I walked in prepared to a sofa. Mr. Brian met me at the door and I explained what I wanted. Although it wasn’t in store he knew the exact item and pointed me to see one similar that had the same feel. He ensured I knew what I was purchasing to see if I like the softness and depth of the item. In addition I purchased a bed and mattress and base for my teen. He showed me how my purchase was more beneficial long term and I didn’t feel I was just buying items. I was buying quality with great service. I highly recommend this location. The other employees were eager to help me as well and everyone was friendly. I’m coming back to purchase a bed and mattress for myself. They have really great deals and prices.

Chris took great care of me! Amazing customer service and good quality furniture.

Brian Williams helped us find the best couch and accent items to upgrade our living room! He was super helpful when we had questions but let us look around and contemplate without hovering. Overall fantastic experience and so excited to get our delivery. Thanks Brian!

Catherine was a great help in helping me buy my first bed set for my new apartment! I highly recommend her when coming here!

Tequila was so very helpful. I asked so many questions and she spent so much time on the phone with me. Nicole at the store was awesome.

Catherine was great! So kind, bubbly and helpful!

Necole is AMAZING!

I purchased furniture for several rooms in our new home. Brian Williams was fantastic to work with. He was attentive to our needs and worked within our budget constraints to get us furniture that we loved and could afford. Did not hassle us at all and was extremely pleasant to work with. The store was also very clean and easy to navigate. Would definitely recommend for any furniture needs and make sure to ask for Brian if you’d like a positive customer service experience!

Amina with Ashley Furniture and Carol with Acima made this a fast easy and understandable process. Great service.

Brandon was great! He gave us space to make our decision and treated us with respect.

Great service! Such a beautiful large showroom. Ask for Brian and he’ll take care of you!

Brian was very helpful. He was able to answer our questions and helped us find the perfect couch.

Brandon was super helpful

Brian was very knowledgeable and helpful! We will be back!!!

Necole H. was an Amazing Salesperson and really helped me pick out an Amazing office furniture & Dining Room set! I’m extremely happy with my purchase! I would definitely recommend her for your home shopping needs.

The staff was amazing and the most helpful! We experienced great customer from the time we entered to the time we left!

My first time purchasing furniture from Ashley furniture and it was such a great experience! My sister and I found the perfect sectional, bed frame & mattress with the help of Catherine! She was soooo patient with us as we walked the entire store twice LOL! She also was not pushy at all after helping us get financed she gave us time to think about everything and we came back the very next day to close the deal. We are very pleased with the furniture and over joyed to have gone through this process with Cat! We will definitely be back to add another piece to our sectional (another cool thing about Ashley furniture!) Lol. I highly recommend purchasing from here and ask for Catherine (the best sales associate ever!).

My experience with the manager cat was awesome and she had so much patience with me great experience!!!

CJ, David, and the employees were awesome (helpful but not pushy). A ton of great deals in store.

My entire experience, from start to finish, was awesome! The customer care, service, attention to detail, patience and exemplary knowledge of the product far exceeded my expectations! My Sales Consultant, Brian Williams was absolutely incredible. He spent a couple of hours with me, making sure all of the customized and personalized selections and options were correct and to my liking. I can't wait until my furniture is delivered! Chris and the floor designer was awesome as well. I highly recommend the Ashely Furniture Store in Cobb County.

Amina was amazing. She helped me get a very nice bed at a great price. I will definitely be coming back.

Nicole was great!

Great experience here and Brian was extremely attentive and helpful!

Was coming to Ashley furniture just to take a look around at potential furnishings for our new home. The deals were so good and the service from Amina and Chris was even better that we ended up walking out with a new bedroom set, dining table, lamps, and pillows for a price and financing that could not be beat! For all your furnishing needs in the Greater Atlanta area, you’re doing yourself a disservice if you don’t come check out Ashley Furniture in Cumberland and ask for Amina!

Amina was so helpful and introduced herself immediately to us! She was very knowledgeable and so kind, we would definitely purchase again from her.

Amina is AMAZING!! I came in so indecisive and she was so patient with me. You can tell she really likes her job and assisting people. I definitely give this experience a 10/10

Great experience, lovely and knowledgeable sales person, Amina.

Necole Huerta was wonderful today! She made the buying process simple and fun. Please go and see her!

Brendan Burks was very patient and helpful throughout the process of me getting my living room and bedroom set.

Wonderful experience. Necole was the associate that helped me and picked out multiple pieces of furniture. She was very knowledgeable and helpful with picking out the right colors, sizes, etc and suggestions and was very informative when talking about delivery, financing, etc. Overall a great experience.

Brandon was amazing. Very helpful and knowledgeable!

Nicole was very friendly & knowledgeable!!! Got it in the Green!!! Thanks Nicole!

Brandon did such a great job helping me! He was very attentive, patient, and informative. I am happy with the items that I decided to purchase.

My experience with Miss Amina 😍😍😍😍😍, Paul, was really pleasant And I can say great, she really took the time to show me different mattresses that will best fit my budget and that I truly appreciate. She is a really asset to this company. Thank you, Amina, I will be back to buy more furnitures. 😀😀😀😀😀

Brandon was great helped us as soon as we walked in and was able to get us exactly what we were looking for.

Brian was lovely and easy to work with! He made the process of ordering my couch and table easy. He’s very knowledgeable on the products as well. Great Ashley store and associate.

Amina was very sweet and helpful. She was knowledgeable and also went above and beyond to make sure my needs were met. Promotion worthy performance, thank you Amina

Many thanks for Mr. Brian's help today in picking out a new sofa and sofa table for our new home. We had an amazing experience! We were able to take our time in the store and didn't feel rushed to make a quick decision.

Very quick and easy process to purchase our new bed! Brian was great to work with and made the whole process simple!

Brandon and Chris helped me find perfect furniture for my apartment. Super easy experience and the guys were knowledgeable about all the products.

Brandon Burks did an amazing job helping me find my couch today! Thank you!

Necole was absolutely phenomenal. Great customer service!

My boyfriend, his mother and I went shopping at the Ashley Store, and Brandon Burks was most helpful! He helped us from start to finish. He took initiative to even measure things out for my boyfriend to provide accurate information. He pulled up different colors of the furniture we were looking at, and also gave us the full run down of each piece of furniture and what level of comfort they provided. My boyfriend was really picky about the details of everything and Brandon was very patient. I was really satisfied with the customer experience he provided and I would definitely recommend his service!

Brian was very helpful!

Brandon was great

Necole was extremely helpful every step of the way!

Brandon was super helpful with finding pieces to complete the look of our home!

Brian was great! Helped out with any questions

Had an amazing experience at the store! Necole helped us though every part of the process!

They were very helpful and accommodating. I’ll definitely be back.

Necole was absolutely amazing. She knew we were on a time crunch so she immediately showed us the perfect couches within our budget. We honestly didn’t expect to find our couch today but she picked out the perfect ones for us so we left feeling so happy with our purchase. She went above and beyond for us to make sure we felt confident with the delivery schedule and process. If I ever need to buy another big furniture piece, definitely coming to this specific Ashley store to work with Necole and all the other wonderful workers here.

Purchased sofa set two weeks. First, did not arrive on the expected date. No call or email with an update. Called the store and spoke with Tam. Her explanation “someone will contact you” no one did! The furniture miraculously appeared May 4th with one of sofas damaged. The driver took pics and we should get a call and a replacement. However, Ashley’s policy is that they a technician out! No Ashley, I want my brand new sofa I paid for!!!! Will not shop again with them!

Stumbled across this place – lots of really pretty things – so appreciate the kind greeting from Brian when I came in! - all employees helpful and friendly :)

This store saved the day when Online unexpectedly cancelled my order. Tequila at customer service was a God send, helping as I spoke to corporate for 40 minutes. Brian was able to help me get my order placed. This store is amazing.

Necole was awesome . She gave great input and helped me design my home

We had Brian help us around in the store today and he was great! He gave us our space while we were looking around and helped us find exactly what we were looking for! Definitely would recommend!

After having difficulty buying an item at three Ashley Stores, Shaulonda helped me obtain the item I needed. My 90-mile round-trip proved worth it.

Brian done an amazing job with assisting me with my purchase. He has gone above and beyond in assisting me.

Necole was amazing she wasn’t pushy and extremely helpful she was honest as well. She was absolutely perfect!!!

I learned my lesson in working with Ashley and Synchrony on financing. It was a nightmare process. Ashley and Synchrony even with proof of my receipt of my return for a lower priced sofa could never get the correct amount updated. I just overpaid to Synchrony because I don't have time to keep following up with them and this Ashley store could not get it right! Synchrony was not good on their part to update the dispute right. Just a buyer beware warning to avoid financing because it will make you overpay if you had a return! They could not get it right.

Amina is Thee Greatest rep. She is patient, kind & always smiling. She acknowledged what I wanted & I got exactly what I was searching for Ty for everything

I purchased a sofa last Thursday that was comfortable and looked good in the store. It arrived damaged, with manufacturer residue on one of the cushions. One of the barstools I ordered arrived wobbly and clearly was not put together correctly. I cannot reach the store via phone and get transferred to customer service. The biggest problem, however, is that the couch is not NEARLY as comfortable as it was in the showroom... it's not even close. As customer service just informed me, all purchases are FINAL. So now I'm stuck with a couch that I hate and is damaged. I wouldn't recommend this store with its policies to anyone unless Ashley can correct this.

Necole did a great job, & helped us immensely!

Necole was amazing! I’m very indecisive but she was very helpful and patient as I walked through trying to pick out the perfect couch. She answered all of my questions and made sure to check on me throughout my visit. I’m so excited to receive my couch in the mail!

Necole Huerta met and greeted my wife and I with a beautiful smile and shared with us information to help us arrive at a beneficial decision regarding our purchase. Make sure you have Necole orientate you to the mattresses. She is a certified mattress expert!!

My wife and I were undertaking a cross country move, and upon initially meeting Necole Huerta at Ashley Furniture, we were blown away by her friendliness and expert sales and customer service skills! We caught an overnight flight to Atlanta, closed on our home that morning, and immediately set out to buy furniture. Ashley is the only furniture store we use - 4 states and counting - due to their high quality, great sales, and outstanding customer service. This visit was no different, as Necole gave us time and space to explore on our own with No Pressure, advised us to let us know when we were ready, and them gave expert help. In literally less than 30 minutes we were out the door with a new Living Room Set - large Sectional, Oversized Ottoman and 2 end tables, as well as a large rug, bar stools, and bedding. There were No Alarms and No Surprises with the bill, which is always a relief, and Delivery and Install of the pieces were even included! Professional, courteous, friendly, and customer satisfaction oriented is how I would describe Necole. My wife and I will  refer her to everyone in need of furnishing their home.

Brandon was amazing! picked the right sofa for us, can’t wait for it to deliver!!

Necole was absolutely fabulous today! I tried to purchase two bedroom sets online and had an issue. I came in to the nearest store, and Necole immediately sat down to assist me. I didn't feel like I was working with a salesperson. She felt like a friend, which matters when you're making big purchases. I would recommend asking for Necole if you're at the South Cobb location.

Brandon was incredibly helpful in my search for a coffee table. Highly recommend him!

I absolutely love these guys. Brian and Chris was awesome. If you need anything go to Ashley off Cobb Pkwy in Akers Mills.

Necole was super helpful all the way through pricing and financing. We had a great experience.

I made a purchase about a month and a half ago along with paying cash and found a better deal somewhere else and canceled my purchase with Ashley Furniture off of Cobb parkway close to Cumberland Mall. It’s been almost two and a half months since I have even attempt to get my refund back. I have called customer service and they stated my refund was applied to an account I have not even started with Ashley furniture. So I had to go up to the store to make another request to get my money back. Just beware before shopping at this location. This store is by far the worst to do business with please do not go here!!!!

Brian Williams was great! Very friendly, answered all our questions, and gave us the absolute best service. Hope to come back and buy more furniture soon, and will ask for him!

Me old is the best! She helped me furnish my new home!

Nicole and Bryan did an excellent job assisting my finance and I. Nicole helped us to get our bedroom set back in March and then we came back for a dining room set in April and Bryan did an excellent job helping us. I highly recommend both of them for an excellent experience while furniture shopping!

Very poor service , delivery not always on time

Necole was very customer service oriented and friendly. Her skills were demonstrated by the wat she handled my purchase. She is a valuable asset to your company.

Necole and team was very helpful and provided exceptional service. They gave great feedback and options on furniture and delivery. Will definitely be back to shop at this location.

I had a great experience at Ashley working with Necole! She was very helpful and patient as well. I would definitely recommend her for anyone looking to purchase a new mattress!

Brandon

Brandon was so helpful and helped me find exactly what I needed thank you again

Amina offered excellent service with my purchase of living room furniture. I appreciated her kind demeanor and ability to answer questions and offer suggestions quickly.

Amina was wonderful and very helpful to an indecisive person. She help me wit everything I needed. She answered all my questions and she was very patient. Check Ashley Furniture out in Cobb parkway. I will be back. This is what I got to cover my new king size bed.

Chris, Amina and Brian are awesome and very helpful!

Necole was absolutely amazing! She helped me find the perfect couch and bed set. The store is beautiful… Everyone was really friendly. Ask for Necole!!

Customer Service was great! Both times everyone was so helpful Thank Necole.

Brian Williams was wonderful to work with! Highly recommend!

Great experience and customer service! I was immediately greeted and helped. Even after I made my selections, I was shown alternatives to be sure I knew all available options and was happy with my decision. I needed quick delivery and was able to find something I loved that would be delivered within the week. If you’re visiting the Smyrna location, ask for Mr. Williams, the service provided was top tier!

Amazing team and went super fast !!

The experience was amazing! Necole is awesome! She knows how to work the room and take care of people. Great attention to detail. If you are looking for good furniture and great customer service please see Necole at Ashley furniture Cobb parkway. Alyssia E is amazing and she really took care of me and my wife and she went above and beyond the call of duty.

I went in to purchase a nightstand… The process was quick and painless. They showed me their selection gave me space to make a decision and got me out the door in a timely manner. The employee helping me was Brian!

I was blessed to finally find Shaulonda, she listened to my problem, connected me to the next source for help, to make a long situation short, it took a year and 6 months to solve my problem. Until Shaulonda stepped in. I finally 🙌 got satisfied, Shaulonda had to get her manager involved also. But Shaulonda didn't stop there, she called after hearing that Ashley came out. To find out if I was satisfied. If it wasn't for her and the manager. They would not have a Star!! Problems can and will happen, if you have the time and patience get help or get your money back. Thank you again Shaulonda

Necole is amazing!

Purchase was absolutely smooth and amazing with the help of Amina my sales advisor. I would like thank her and the store manager Chris for the wonderful Ashley furniture experience customer service they provided me.

Met Chris there, he is just amazing. Helped us in all possible ways to finalising our first sofa in atlanta.

Brandon my salesperson provided great service. Easy process, explained everything well. I was in and out without all the extras. I will buy again.

Great customer service, Chris and Amina are the best!

Brian was extremely helpful and knowledgeable. He helped us immediately find what we were looking for and made the check out process smooth

Ashley’s Furniture Store on Cobb Parkway in Marietta, Ga is amazing. It’s so beautiful and clean! There are many selections to choose from and I appreciate the fact that I can customize the sofas to my liking and need. The sales rep name Brian was so kind and patient. Thank you!

Excellent service Amina was great and ms carol

We had the best experience!! Necole made sure we were taken care of in the best way!!! There was a sectional we were originally interested in but it was online only. Necole found us the perfect sectional in store for the BEST price! Not only was the price unbeatable, the sectional was even better than the one we originally wanted. I am beyond satisfied with my purchase! If you find yourself here, ask for Necole Huerta. You will not regret it!! Oh yeah, Necole most definitely deserves a raise for having such an amazing personality! Thank you Necole!

I came in 4 months ago and saw a sectional I desired. I told Mr. Brian that I needed to sell my current furniture before buying. Thankfully, I waited. Because after being indecisive, I found another set I preferred. I’m very appreciative of his patience as I went between the two sets before deciding the one I wanted. I strongly recommend you you visit this store, and more importantly, Mr. Brian.

Brandon was very helpful with helping us find the right fit for us

Brandon was super helpful in making sure we got the couch we wanted in our budget!

Amina was the best!!!

Great service & very attentive!

Had a great experience buying a lovely dining table and 2 bar stools from Amina. The delivery went great, and she even saved me a trip to downtown by searching for some display models on the bar stool. Really pleased with the service and level of quality of the furniture.

I had a fantastic experience working with Bryan. I had my heart set on a certain color and type of couch and I was able to get both. He was patient, diligent in finding the best fit for me and he had a positive attitude the whole time. I enjoyed shopping at this store and will definitely be back !

Nicole was awesome

Amina & Carol really made my day . They were so thorough and informative with the products I asked about and ultimately purchased . It was so stress free I’m coming back for my bedroom ! Excellent service !

Store is clean and full with many options. Brian was great!

Great experience purchasing a sofa today with Amina!

Mr. Brian Woods and Mrs. Shalonda has some great customer service, inviting, knowledgeable, and easygoing spirits. The management Chris Jacobs is very polite, and ensures a wow experience to guarantee a great purchase. Sales price and products are wonderful, I am a happy customer and will be back soon for more furnishings for my home. I will be making plenty of referrals to friends and family. Thank you,

Friendly and knowledgeable.

Nicole was an excellent salesperson. She informed me without any pressure to sale me a product which I loved. I returned the next day and completed the purchase of my choice.

Necole is a Rockstar!!!

If you need any furniture or a mattress, go see Necole. She is absolutely amazing. She is very patient, extremely knowledgeable, and is honestly so much fun to work with. You won’t regret it!

Brian was my salesperson and and he has outstanding customer service. He didn't pressure me at all, which I really appreciate. I saw a sectional online and wanted to see if it would be the right fit for me. I told him I wanted to see another sofa at a competitor and I would be back. No pressure at all. I ended up coming back and not only did I purchase the sectional, I also purchased a Tempur-Pedic mattress and the box spring base. Customer service really does make a difference. Also, Chris (Store Manager) was very helpful in making sure everything went smoothly for me. Both Brian and Chris were friendly and made sure I was happy with my purchases before I left the store. I would definitely recommend this Ashley. Probably one of the best furniture-shopping experiences I've had in a very long time.

Absolutely wonderful! I’ve gotten a couch and now a bed frame from here, and the sales associate really helped me out!

I initially came in looking for a set that’s no longer made. Mr Brown saw me and instantly said I got you. I really appreciate him and Carol with Acima. They got me living room set, corner chair and some pillows. Please come see him tell him Darria with the bad knees sent you. 🫶🏾🫶🏾

JB IS THE GUY!!!! YALL SEE THE CAPS!! No 🧢

JB was awesome and extremely helpful great sense of humor as well I highly recommend

The staff at this location was super amazing! They were knowledgeable and patient. The go the extra mile to make sure that they are not just selling to community but engaging the community as well.

Brian was our sales person and he was great! Gave the perfect amount of attention. Just enough space where we felt like we could shop without pressure but never had to look when it was time for questions. Great selection!

Chris was able to help us find exactly what we were looking for and let us feeling excited for our future sleep quality. Everyone at the store was friendly and accommodating while also giving us the space and privacy to determine next steps independently. I would highly recommend this store for your furniture needs.

I recently had the pleasure of working with JB at Ashley Furniture, and I must say, it was a fantastic experience from start to finish. JB was incredibly knowledgeable about the products, patient with my questions, and went above and beyond to ensure I found exactly what I was looking for within my budget. Their professionalism and friendly demeanor made the entire shopping process enjoyable. JB's attention to detail and commitment to customer satisfaction truly exceeded my expectations. I highly recommend JB and Ashley Furniture to anyone in need of exceptional service and quality furniture. Thank you, JB, for your outstanding assistance!

JB is the best. So helpful without being pushy at all. Ashley discontinued the piece we came for but he helped us find an alternative and couldn’t be happier!

Brandon B. was awesome! Ask for him!

Loved working with Brandon

Great service! I was looking for a couch online but wanted to see it in person. Necole was very helpful and I ended up buying the couch and ottoman I wanted in the store. SO glad I came in. She helped me with financing and it was also cheaper than buying online.

JB was very helpful and knowledgeable about the products in the store and was able to get me a brand new living room set. Excellent customer service!

JB got us all sorted out without any pressure!

Necole is absolutely amazing! The first time I came in she did a phenomenal job explaining all of the different types of mattresses and helped me find which one was best. She also listened to my wants and helped me find the perfect bedroom set. When I was ready to order we ran into a problem because the mattress I wanted was discontinued. She was very adamant about finding a solution and she totally did! I can’t wait for my furniture to be delivered. Necole is the best and as an employer myself, I’d want 10 employees just like her!

Necole and Jabaree were great! Very knowledgeable and helpful.

I really happy to buy in Ashley home store the sales men Jabaree Jones it’s too nice and excellent seller thank you for your help

Brandon was great: friendly, knowledgeable, and professional! Looking forward to my new TV stand!

JB did an awesome job. Quick and easy.

Great store and everyone is friendly

Today I purchased a loveseat and sofa, Brandon the representative who assisted me was helpful.

Amina was very honest, engaging, upfront, and professional. Will definitely recommend!

Exceptional Service. Listened carefully and answered all the questions. I would recommend to anyone.

Necole was awesome! She explained everything thoroughly and was so kind. I’ll be back to shop with her!

Necole is AMAZING

Necole was such a GREAT help today, she helped me find the perfect dining room set 😍. She was patient and so nice thank you Necole!!!

Very kind and wonderful experience with JB. Answered all our questions and helped us find the mattress we were looking for.

Great quality furniture with very reasonable pricing. Necole was amazing from the moment we walked in! Thank you so much 🙏🏼

Necole was amazing!! She was attentive, helpful and extremely knowledgeable. Highly recommend the amazing prices at Ashley and the fabulous customer service!

Unhappy experience, hidden roles during return or exchange

In love with my sofa couch. JB and Chris were so amazing in helping me select the perfect sofa, were super friendly, and very knowledgeable. Also highly recommend Ashley furniture quality of products.

Came in to buy some furniture and I can say Jabaree was absolutely amazing. His customer service was top tier. I'm very happy and will be back in a few weeks to see him for my next purchase. Thanks Jabaree I greatly appreciate you.

Great store, very friendly associates, and lots of options on the showroom floor! They didn’t make us feel pressured at all and gave us space to browse and talk when we needed it.

Jabaree was amazing and answered all my questions with professionalism and poise. I appreciate his attention to detail and I’m excited to receive my new couch!

Wonderful, efficient service!

Olivia was very helpful and it was a pleasure working with her

Nicole was lovely! Helped me find everything I need

Thank you!

Nicole was fantastic! However, I had a disappointing post-sales experience. When picking up the bed, it was missing screws. The front desk person suggested I go to Home Depot, and when I requested a manager, I was told the missing piece would be mailed to me as soon as possible. It took over a week to arrive. Despite this frustrating experience, Nicole's service was still excellent.

THIS LADY HERE AMINA , was one of the most helpful, kind, hardworking sells person every we got everything we needed with great customer service!

Amina! What an experience I had at store. Shes truly phenomenal! I might’ve stressed her out a little bit because I was so indecisive when making my purchase. She helped me make my decision when it came time for my purchase. I am excited about my purchase and I am looking forward in working with Amina again. Amazing customer service!

Thanks Nicole for helping me get the table I wanted!!

JB helped us and was very helpful! The showroom is very big and has lots of furniture styles available to see, making it very easy to shop and decide.

Brandon helped out a ton made process very easy

Necole was knowledgeable and friendly and personable and I really enjoyed my experience with her!

Brian was awesome and Amina was the absolute best. Great customer service. The best furniture buying experience I’ve ever had. Ask for Amina.

JB was very patient and helpful in the purchase of our new furniture. Answered all questions we had and worked different scenarios to make it work for us.

Cate and Carol the best thank you!!

JB was so helpful today! We left with an amazing TV stand after looking for months! We will definitely be back!

JB was EXCELLENT in helping us navigate our selections. He was very patient and super knowledgeable answering all the crazy questions we had. Very great asset to your team Ashley!

Chris was extremely helpful and was not pushy in any way, which was greatly appreciated. Carol was very clear with the financing terms when we got that that purchase. Overall we are very pleased shopping with this store!

JB was fantastic and showed me around everywhere. Really great help!

Amina was great with helping us through the process of finding a new sectional and getting the checkout/delivery process all set up.

The sales associate was very customer friendly and knowledgeable about the products in the store. Great experience working with Ms. A. Paul.

JB was great

Brandon was awesome to work with. Very helpful and kind

JB was very professional and helpful. He helped us choose the right deal suited to our needs

JB did an excellent job today. Very happy with our experience!

I had the best experience doing all of my furniture shopping for my recent move at Ashley. I went in multiple times for different pieces and the customer service was always excellent. Shout out to Brian for always keeping it light and easy!

Amina was very very helpful and kind. We appreciated our experience in store with her. Thank you

Wonderful experience with Brian at Ashley. Make sure you ask for the old guy. He is patient, willing to help you, and full of knowledge.

Recently had a great experience at this Ashley store. It's always a hassle buying furniture for some reason. My sale associate Amina did a great job explaining our finance options and showing us the sectional we ended up buying. I highly recommend this location.

Brandon did a great job showing me pieces and finding alternatives if they didn’t have what I was looking for. He was very helpful explaining how the delivery and setup would work. Great experience!

I’ve been working with Mr. Brian for over a month find the perfect couch because I am super indecisive. He has been a breath of fresh air! Super patient and informative!!

Brandon did a great job today helping me with my purchase! He was very helpful and patient throughout the process

Got my couch and mattress from hers. Very helpful, quick and easy. Brian assisted me. Thank you for your help!

JB was very professional and helpful during the selection of our sectional. His presence was very warm and welcoming.

JB was very helpful while giving us space to look and was close to ask questions when needed. He was both friendly and professional.

JB was extremely helpful and knowledgeable about the product I was interested in.

Great customer service!!!

Brian and Kat were absolutely incredible. Friendly, helpful, and went above and beyond to answer questions! Wouldn’t want to work with anyone else!

JB WAS GREAT. I’ll be back for that bed

Stopped by on a whim to look for a few pieces of furniture. JB was super helpful, efficient, and not annoyingly salesy!

Mr.Williams was very kind and helpful. He greeted my husband and I upon arrival and made the process very smooth.

Bed frame is bigger than the standard. 81” for the height and 61.5” for the width and they claim that this is how they have the bed and I have to buy mattress from them to fit their bed frames !!! That’s really ridiculous when I buy something standard and it doesn’t come as standard!!

JB helped us out, he was great! Super patient, very nice, and answered all our questions!

JB was a blessing to come across in making a furniture purchase. I would definitely ask for him when you come in. He is cordial, and kind. I really appreciated him making sure that my shopping experience was very pleasant!

The Store Manager Chris helped us during our purchase of a new couch! He was professional, knowledgeable and had great customer service!

Best Service from Brian and Chris

Chris Jacobs was very helpful and good natured today. We had a pleasant shopping experience, and left having bought our new favorite couch!

Brandon was a huge help and very knowledgeable! Will be back!!

Perfect attention

JP was great and helped us get a new dining room table for our dining room. Would recommend him for any of your furniture buying needs!

Cathrine helped me a lot to buy and get financing along with Mr. JB. Thanks to Ashley to make my home to get complete.

Professional and informational. Thanks!

JB very helpful and was very nice

Attentive and great selection. Necole was amazing!

My sales associate Nicole did an excellent job providing me with the assistance that I needed. She was very knowledgeable.

Necole H. Was nothing less than top tier. She is absolutely amazing and I’m so blessed to have encountered her at Ashley’s. Thank you Beautiful Soul and you are the best!!!

JB was professional, friendly and helpful without hovering while I shopped. He informed me of current and upcoming promotions. He made my shopping experience a breeze.

Shop with Amina EVERYTIME! She’s the best! Really patient and helpful!

JB was excellent. He has great customer service skills and was patient & knowledgeable. I would highly recommend him.

Amina was a wonderful sales lady

Pull up to this location!!! JB will get you right! Hands down the best sale rep ever‼️

Easy process, staff was helpful and involved, got in and out in no time!

Great experience shopping at Ashely furniture JB did absolutely amazing helping us out select a great add on piece to our home.

JB was very polite and helpful. He greeted me as soon as I walked in and his customer service was outstanding!

I recently bought some couches and mattress from this store. The staff was very friendly and very helpful. I had a rambunctious toddler with me and they were very kind and tolerant. The representative helped me look through the mattresses and find exactly what I was looking for. I appreciate the time that they took with me and the patience they exhibited.

Fantastic!!! Amina was patients and extremely knowledgeable.

JB was awesome! Very attentive and made sure to answer all questions and give me the best deals for my needs. And I would like to add that CHRIS went the extra mile for me by coming back to the store to help me load my furniture during my bad timing HE WAS GONE, top tier customer support. Thanks so muchhhh guys

JB I came in to see what I wanted to purchase for my new home and I was greeted by JB he allowed me to shop around and answered all of my questions. Thanks JB

I was able to find everything was looking for. JB was very helpful.

JB was patient and answered all questions.

JB was amazing! Definitely will be coming back to the store to get more furniture!

This was a fantastic experience from JB, and Chris. They were attentive to us from the time we walked in the showroom and helped us purchase a unique set up for my home. I will continue to do business with the Ashley Home Store Cumberland!!!

Chris Jacobs, Carol (Acima rep), JB (Jabaree) all took care of us today at Ashley Homestore! We were in and out in a few minutes with great deals!

JB was very helpful and swift to answer any questions we had. Excited for our new couch!

I was solidified as a lifetime Ashley customer by the service I received today!!

Chris was very helpful with taking care of my purchase! I will be coming back!

JB was very professional and helpful during our visit today. He made our shopping experience pleasant. Will come back to see him again.

I had an amazing experience at Ashley’s. The staff were beyond helpful and pleasant.

JB was really helpful and gave us so much information

Great information and service

Chris has been wonderful in my whole purchase experience. Really appreciate his help!

Thank you JB for assisting me today , he was very patient and kind. I got what i wanted and im satisfied!!

Great service from JB!!! It was a smooth process with purchasing.

Jabaree was fantastic! Friendly, knowledgeable & helpful. Thank you Ashley Furniture! I will be back for more!

Nice job and will do again

Jabari was so helpful! He took his time and helped me figure out what I needed to redesign my space.

JB was very helpful in making my choice of a bedroom set. No pressure. He did and excellent job demonstrating matters. I would recommend Ashley and ask for JB.

Experience purchasing my furniture was great. JB was very informative and stayed after closing to ensure all my items purchased was taken care of. I will recommend for anyone seeking to purchase furniture consider Ashley 😊

JB was awesome and super helpful. A pleasure to do business with.

Customer service in store was cool, but the delivery team could use a lesson on professionalism. That is my last time doing business.

JB did a great job. Helpful and very pleasant

Nicole and Carol was so helpful in my time need. I will definitely shop at Ashley Furniture again.

Jabarre did a wonderful job in making this purchase a flawless experience

Necole was INCREDIBLE! HIGHLY RECOMMENDED!!!

JB was fantastic and helpful for some critical sleeping needs! Thank you again

Necole was fantastic! She was patient and offered great advice.

JB Jones was excellent

I am NOT satisfied with the service that I received from here. In early August, I placed an order in store. Later that month, they attempted to deliver my items and I was not informed of the date nor time that it would be delivered. The delivery person called me and went off on me when I told him that he could not deliver at that time. They misplaced one of my dressers and stated that it would be resent. On today, they delivered the dresser but dropped it off at the leasing office. When I contacted the store, they told me that it was nothing they could do about it and I had to contact Fedex directly. I spoke with another ashley furniture representative because I did not receive a tracking number. I was placed on hold for over an hour and finally received a tracking number. I got in contact with Fedex and they stated that I had to contact Ashley furniture. I WILL NEVER ORDER FROM ASHLEY FURNITURE AGAIN. They are so unprofessional and will give you nothing but the run around.

JB

JB is an awesome Salesman, Excellent Customer

Jabaree is amazing! He was so helpful and patient with my indecisiveness on an area rug and whether to go with a regular sofa vs a sleeper sofa. Very informative on the different payment options and was able to get my preferred delivery date. I’ll definitely ask for him the next time I make a purchase! Thanks, Jabaree!!!

Was not upfront about return policy, and when I tried to work something out after spending $2400 with them they were not helpful at all. "all sales final" buyer beware. Just buy it online so you have a return policy. in this case its a safety issue and they still don't care. Will never buy from Ashley again.

Jabaree was great, very helpful.

Nice experience with Jabaree Jones at the Cumberland location. He made buying my new living room set very easy without any pressure.

Great quality of furniture and good services Jabaree he was attending me helping me out with everything nice guy i recomend him 100% he will take care of yall

Jabaree was very helpful with our specific needs for a bedroom set.

JB was incredibly helpful with pricing out several options for a few couches I was looking at. Such a friendly store that really takes the time to help you make the best furniture buying decisions!

Great customer service! Necole and Chris were awesome! Took the time to give us a great deal

Chris was awesome 10/10 would recommend

Brian W was great! He was very helpful and patient with me while I made my decision. He is great!

Necole and Kay are amazing people! We had a great support picking just the best sectional and TV stand off the showroom. Necole specifically helped us decide on a great deal. And they just have such a great vibe there that I’m considering quitting my scientist job to go work there. 5 star!

JB made the purchase of the Sofa Sleeper seamless and efficient. His professional demeanor is something all Sales individuals should adopt. Thank You - EGermain

Necole was very caring about all my questions and was willing to go with me around the store. Please have more Necole’s at Ashley!!

I had a wonderful experience today, Necole was very welcoming and kind. She listened to my vision for my new place, and make sure that I got what I was looking for.

Brian showed us options on sofas and helped us make the best decision.

Stopped by to take a look at mattress and bed frames, while deciding the perfect fit for me and my partner Jabaree and Catherine were extremely patient and knowledgeable on the product. We found what we wanted in our price range. Would definitely recommend stopping by and if you do make sure to ask for Jabaree or Catherine.

As a person who is super familiar with the sales process, I was very skeptical about walking into the store even just to browse. Mr JB gave me a warm smile, asked me what style furniture I liked, and simply told me where it was…I appreciated this more than anything. Once he noticed I might be interested, he still wasn’t pushy, he just listened to what I like and what I don’t. I went in to look, not necessarily to make a purchase that day, but I felt so invited and safe I had to make that THE day! Chris and Kat were also very attentive and made sure I left the store smiling! This store has a winning team and I’ll be sending some folks their way for sure!

Title: Exceptional Service by Amina Paul at Ashley Store! Amina Paul at Ashley Store provided exceptional service during my recent bedroom furniture purchase. Her expertise and personable approach made the process seamless. Amina's friendly demeanor and attention to detail made the entire experience remarkable. I highly recommend Amina for a pleasant and satisfying shopping experience. Thank you, Amina, for your outstanding assistance! Five stars!

Excellent service amazing

I had a fantastic experience working with Jabaree at Ashley Furniture. He assisted us with our dining table purchase, efficiently processed our credit application, and was attentive to all our questions. Jabaree's excellent service made our shopping experience truly enjoyable. Highly recommend! Now, we are just expecting the delivery of our new dining table

Nicole is fabulous! She made my mattress shopping experience easy compared to other local stores. Definitely ask for her when shopping!

AMAZING AMAZING EXPERIENCE !!!! necole is the sales rep with the most empathy and intuition. I feel assured I bought into not just quality but the brand and standards. I will be returning with even more Bussiness !!!

Amina and Alyssia were AHHHHHMAZING!!! Update -11/25/23 dresser drawers on bed installed incorrectly, causing drawers not to open. 2 different techs sent out 2 different days. Finally fixed but now drawer is scratched! Having to order a new one but it’s my responsibility to call store and set up. Not a good experience!!! Been trying to get this taken care of for weeks.

JB is amazing.

My salesperson was absolutely amazing! She gave me time to browse, answered all of my questions, and provided me with an efficient sales experience. Look for Amina Paul! You won’t be disappointed!

I had a great experience with Brian and Amina . They helped me with all concerns and questions, I will definitely be back for more pieces !

Amazing service!! Great selection. Fast and painless.

Me and my boyfriend purchased a bed set and we were so happy to have Brian help us out! He was very kind, courteous and was not pushy. Thanks Brian for all your help!!

Very helpful and worked with me to get the price I was comfortable with. Very pleasant experience.

They were very patient

Darryl and Kendall were absolutely a blessing and patient with us trying to find a sectional and rug to fit our odd new home!

Amazing prices and deals!

Amazing friendly people

Bad customer service, lack of communication, getting the runaround about a chair that wasn’t delivered. First I was sold a discontinued sofa now no chair!

Very helpful staff, kind and helpful! Just came for a few small items but would definitely return for larger items if needed

Chris gave me excellent service. He was extremely informative and went above and beyond. I highly recommend him to anyone that walks in the door.

Amina & Carol were absolutely incredible. Love my new couch!

Brian was so helpful he left us alone but knew exactly what couch we would choose!! We are so excited for our couch and rug!

Brian was outstanding… GREAT customer service.

On my first scheduled delivery, I could not get my bedroom furniture delivered because the warehouse forgot to include my footboard. Then I had to reschedule only to be told to wait another week for delivery. But to their credit, I was provided a significant credit on my delivery fee/refund, and the next scheduled delivery went smoothly. In a company with so many different layers/agencies, it’s important to ensure communication and quality checks from store to delivery. Overall good experience, just QC your inventory warehouse processes.

Excellent customer service

Brian was very easy to work with, he lets you browse with no pressure. Would definitely ask for him again

They will lie to you about the item just to sell it. Went here for Labor Day sale and was told that the couch that I wanted is new merch and in stock at the warehouse and that it will be delivered in 2 weeks. Purchased and been waiting for 3 weeks, not delivered, called and asked about it just to be told it won’t be delivered until November without any further explanation. WHY WOULD YOU SELL FURNITURES WITHOUT HAVING THEM IN STOCK? Never again.

Great experience at my local Ashley ! Amina and Necole did a great job showing me to my new furniture and explained all benefits of making this place my one stop shop . They even have mattress for GREAT prices ! Stop scrolling just go , and ask for Amina and or Necole . 🤝🏾

Amina is a rockstar! She made it easy to furnish my new home.

Chris was very helpful and knowledgeable. He helped me with design and spacing.

20 stars for Amina being an amazing trusted advisor. She was kind, patient, and provided great feedback.

Brian was amazing to work with. I ran in really quick on my lunch break and he helped me not only locate the couch that I have been looking at but also to look at other options for accessorizing. 10 out of 10 would recommend going and seeing Brian. The desk staff who helped with processing the payment were also really friendly and hospitable. I will absolutely return to this location for our next furnishing project.

While I did purchased a couch online, I would never go back into the store to look. Everyone was nice, but the salesperson followed up around the store the entire time, even after telling them we were just looking for ideas. They would stand in the section next to us and constantly glance at us, tell us about furniture we weren't interested in, then follow us to the next section. When we did ask a question, they would answer then begin showing us other things around us that we weren't interested in. The sales tactics were too much for us and made the whole experience stressful.

The customer service I received was fantastic. Everyone is extremely knowledgeable and friendly.

Good furniture for the price and top notch service.

Amina was so helpful! From the moment we walked in she knew exactly what we were looking for and was fast and efficient :) thank you!

GREATNESS in plain sight! I had a great experience because of a sales associate named AMINA. She greeted me when I first entered the store with a huge smile and a friendly demeanor. I was about to go searching on my own but I decided to take advantage of her willingness to help me find the items I needed most. She asked me what my needs were and she immediately began punching in data on her computer pad to locate the items that I saw online. She helped me to find those items I wanted most and confirmed that the price would match what I saw online. She wasn’t overbearing at all, instead she was ready to help me at any moment that I needed her expertise. She answered all of my questions and even honored my request to allow me to walk around the entire store on my own to get an idea of what items I actually wanted to buy. She obliged my request and told me exactly where she would be when I was ready to resume speaking with her. She didn’t hover over me at anytime, allowing me to think alone and talk to myself while I pondered what I wanted to purchase; I loved the courtesy that she gave me by allowing me to venture out on my own without any pressure. Once I was done searching and thinking, I looked in her direction where she said she would be located (which she was), she immediately locked on to me and came over to help me, I felt like I was an important person because of her pristine customer service towards me. I made up my mind and proceeded to finalize the sale. She offered me a Veteran’s discount as well as being accurate of my delivery days for the sofa and loveseat. Finally, during the payment process she was courteous and conversed with me the entire 50 minutes that I was in the store. She addressed all of my questions and even offered solutions to many of my concerns. I must admit, it was refreshing and encouraging to interact with a sharp, intelligent, professional, positive, focused and classy young woman. I stress this because I’ve been on the other end of having someone assist me with a purchase and wasn’t passionate about their job, wearing it on their sleeve, on their phone, uniformed, aggressive in their sales approach and had no genuine smile or body language that was inviting! I am contrasting all of this to highlight what true excellent resembles so that AMINA is praised, appreciated, valued and hopefully will be considered for an advancement within the company due to her pristine customer care of me and all the others before me and after. To Mr. and Mrs. ASHLEY Furniture, I’m talking directly to you, you have a superstar in the making, recognize her, understand that she embodies everything a successful company would want to help them stay on top and value in their employee. Again, thank you AMINA for being perfect in your job, your excellence is the main reason that I will definitely visit your store again in the near future, A+.

Made a purchase here recently. Darryl was great to work with. He was patient enough to show us around, and his knowledge on products helped us make informed decision

The customer service that Brian gave us today was fantastic.!No pressure, but had answers to all our questions. We bought a great 5 piece sectional sofa, (which I was able to design my perfect couch and have it arrived in great time. ) King size bed, some coffee tables and other furniture. We'll go nowhere else for our future furniture shopping. Thank you again for listening to all of my exceptions and making it happen.

Amina Paul and Store Manager Chris were very helpful. My first furniture purchase in my new home and they walked me through everything from furniture selection, decor, financing and delivery being friendly and informational along the way. I am very satisfied w/ all of the service from being greeted when I arrived, applying for store credit, signing all paper work and walked to the door as I left. W/e they are getting paid they need to double it! I can’t wait to enjoy my new living room set in my home! Thanks Amina and Chris! ✊🏾

Amina was amazing! From the moment we walked into the door we felt welcomed and cared for. She saw us through the full process of getting our new couches and we are so thankful for the experience she created for us in-store today. The process was super easy and no-pressure. Ashley Furniture should be so glad to have her. Thanks Amina!

Danielle Neeco was awesome! Very professional and pleasant.

Darryl was very friendly and was certainly of good help. He was so much fun, we loved him!

Brian and Chris gave great customer service and ensured I walked away with a couch and mattress that would satisfy my needs. They provided me with options that were within my budget and I didn't feel rushed to make a decision. I am happy with my final purchase and with the attentive customer service I received.

Alina helped me knock out a bedroom and a living room and dining chairs all within about 15 minutes. The service was amazing and the bargain was unbelievable. I shopped all over town. It's been about a week looking for furniture. Once I found the Ashley store here on Cobb parkway and Alina, it was a slam dunk.

I came to the store looking for leather reclining furniture and found exactly what I was looking for! Upon searching onlineI I found the furniture at another location and the manager price matched the pieces with no issue. I had a very good experience from the salesperson who helped me to payment. I can wait for delivery of my pieces!!

Necole was excellent! 10/10! Thank you!

Necole was amazing to work with!! She never pressured us into anything and she was extremely patient as we took some time to discuss before making a decision. Would highly recommend!

Worst service experience I’ve ever had. My husband and I bought a bed and a mattress on July 2nd and both items were supposed to be delivered on august 15th, on our move in day, and just the day before, august 14th, they texted us the mattress couldn’t be delivered. Now, we are sleeping in an air mattress and still waiting for the mattress. It’s not fair we bought the mattress in advance and they don’t even have the inventory. When buying in Ashley just be prepared for delays

Brian Williams is the best! So patient and informative.

Necole did an awesome job. Very attentive,knowledgeable and friendly. She made my purchase experience well worth it!! I will be shipping with her again!

DARYL AND CHRIS PROVIDED GREAT SERVICE-GREAT TEAM --THANK YOU

Awesome Service !!!! Daryl and Chris went over and beyond ..I will return over and over

Brian was awesome, best costumer service!

Amina was very helpful and explained pricing and options very easy to understand. Super appreciated her help!

Came into this Ashley’s to look at some furniture I saw online in person and was greeted by Amina. She was awesome!! But I had to leave and come back.. unfortunately Amina was tending to another customer so I was greeted by Chris and he has been amazing!! Took care of everything and made sure I had everything I needed and more for my couch purchase. Explained everything well to me too! Great experience! I will be coming back to furnish the rest of my house!

Necole answered all our questions and was able to help us get exactly what we wanted. She did an exceptional job and I would recommend this location to anyone! My wife and I also went in with our 3 boys and the employees were so good, kind, playful, and understanding with them and they loved it! Wonderful location, deals, and people! 😊

Brian was so amazing!! Very nice, helpful, and very easy to do business with! We will be coming back for a mattress as well! Thank you!!

Amina and Chris provided great customer service and product education. I would highly recommend them for all of your home furnishing needs.

Our sale associate Necole Huerta was amazing, professional, and knowledgeable about our mattress purchase today.

My husband and I had an awesome experience at Ashley Home Furniture at Cumberland, and a very special thank you to Mr. Williams for making it so! He welcomed us at the door and helped us find exactly what we wanted and needed. Mr. Williams' customer service, expertise, and professionalism were outstanding! This is the type of excelent service that every customer deserves! My husband and I actually give him 10 stars!

Great store, amazing customer service. All the employees go above and beyond to assist you. Everyone is friendly and funny. Highly recommend this location

Brian was the peanut butter to my jelly. By far the best sales associate I’ve ever encountered. More than satisfied with his customer service.

Brian was absolutely amazing! So calm and knowledgeable about everything! He helped us feel comfortable spending a good amount of money on a full bedroom set and mattress. He was never pushy and didn’t make you feel like he was trying to sell you on anything! Unparalleled customer service!

10/10 Experience! Necole was AMAZING!!! We had shopped around at so many other furniture stores looking for a couch, we didn't find what we were looking for and the sales people on the floor were very pushy. Necole at Ashley welcomed us immediately, provided extremely helpful tips and guidance, as well as let us have our space and shop around. She set up the delivery date and walked us through everything we would need to know. This is the BEST furniture shopping experience I have ever had, Necole is the BEST. I wish I needed more furniture now, because I am absolutely coming back.

Went to the store to purchase a bed and furniture for a guest room, Cameron and Keisha were fabulous!

Nicole was professional and one of the best customer service I ever had.

Chris was fantastic! Went out of the way to make sure I had a great experience.

Amina at Cumberland was awesome.. Couldn't have asked for any other better trusted advisor. If you need anything please go see Amina... Oh Chris too, he was great. Now I didn't forget about Catherine, it's the best for last.

The customer service I received from Chris Jacobs was world class! He took his time and paid attention to detail. He made me and my daughter feel really comfortable. He explain my approval and delivery for my move next month! He is amazing!

Necole was great! Great store experience!

Necole was amazing! She went above and beyond to help me get my furniture delivered earlier.

Cat was very professional and her customer excellent. I will purchase more decor/ furniture in the future.

Ms Catherine Byars was EXTREMELY EXCELLENT!! She was patient and really showed us great pieces.

I came to Ashley looking for furniture for my first apartment and was welcomed in open arms by the sales reps. Cat helped me get settled with all of my furniture and moving company. She was so nice and more than helpful every time my family and I visited.

My girlfriend and I came and they all help us to get everything that we need. They are a great staff and everyone is helpful.

Me and my husband drove from Macon to purchase a bed set that this particular store had. Chris and Amina greeted us and were extremely helpful. Would definitely be returning to purchase more items in the future appreciate yall. Definitely recommend visiting this store ask for Amina.

Today me and my wife purchased a bed set from here Chris and Amina were awesome. Definitely would recommend this particular store to everyone. Keep up the good work guys will definitely be shopping here again. I traveled from macon to shop here definitely worth the ride

Amina was lovely! She has excellent customer service. Would definitely shop here again!

It was a pleasant experience walking into the store. Greeted with a welcome smile. Amina did a solid job of assisting us with our purchase

Nice collection with good prices. Loved the staff here especially Brian Williams. We have been furniture hunting for a week and he was literally the best salesman to work with! He was so knowledgeable and patient with us.

Amina was our sales rep and she was absolutely amazing! She answered all of our questions, and was patient with us trying to pick a mattress . She had a smile on her face the moment we walked through the door . I will come back to this store if I can have Amina had my sales rep !!

Amina was wonderful with her wealth of knowledge and time spent with me. Everything was explained fully about warranty, colors, and sizing. It's never been so easy and exciting to purchase new furniture!

I will never buy anything from Ashley or this specific store. I am very disappointed, I can’t explain how poor service I received. I can’t even reach cooperate office

What a pleasant surprise, there ARE still GREAT agents with GREAT customer service out there!!! Brian was amazing and thorough showing me the inventory of the store! Carols warm personality helped me with new ideas for my new place!! Kat assisted with welcoming Smile and helped me closed out! Overall five stars 1 for the beautiful store 2 great agents quick on their feet 3 amazing customer service 4 Patience 5 for being welcoming

I had great time search for cloud couch, with Darryl and his team Chris, and Cat was extremely friend and helpful.. they help me narrow to a couch my choice … I’m extremely satisfy

Excited, friendly experience. We bought a beautiful mattress and the staff was excellent!!! I really went all out. Nicole and Chris took care of us!!!!!

Everyone at this location is extremely knowledgeable and friendly. I never felt like I was being “sold” on anything. Ms. Sharon and Ms. Cat were INCREDIBLE. From the amazing customer service, to making sure they got us the absolute best deal at the best possible price. I’ve never had a better experience at a furniture store!!! Our King size Tempur Pedic mattress, adjustable base, cooling mattress cover, and pillows were all delivered together and on time. The assembly was performed quickly and smoothly! We’re upgrading our bedroom set soon and we will definitely be back! 10/10 experience all around! Thank you so much!!!!

Amina was wonderful from beginning to end she answered all and I mean ALL of my questions with great certainty and very pleasant with a great smile Great job Amina

BW was so patient with my family! He was amazing.

Our sales associate Sharon was very helpful and thorough. We'll be returning!

I will continue to shop there Ms Sharon was beautiful lady inside and out great consumer services thank you Ms Martha

Jontae was very helpful and courteous. I will be back to furnish the rest of my new place very soon.

My fiancé and I ordered a couch. Not only did the delivery occur at the wrong address and at the wrong time, but the wrong piece was also delivered. We have been looking to close out this issue for weeks now. They finally agreed to give us a small credit after much arguing, but now they will only give it to us to use at a location that is not convenient for us. I’m fed up with Ashley.

I had to drop into this store. Seeing it brought back so many good memories. My first bedroom set that I got from them lasted foreverrr! The lady that approached me was very helpful.

I came in one afternoon looking for a few pieces of furniture. Brian Williams met me at the door and instead of hounding me about what I was looking for, he pointed me in a few different directions to take a look at some things and gathered any questions I might have. He let me browse unbothered for 20 min and as soon as I was ready he was right there for me. He walked me through the buying process of my new couch, new bed frame and new mattress. He took his time explaining all the different mattresses and was never pushy about anything whatsoever. He let me lead the way in all my decisions and made the purchasing process super easy. Great experience with Brian!

I haven’t shopped at any furniture store. Me and my fiancé have been looking to get a new bed set and we went to Ashley for our final decisions. We had Jontae helping us with our shopping. He was amazing and helped answer any and every question. We had started to do some price matching and we had spoken with Chris the store manager and he was amazing as well! He spoke with us and gave us all 100% honest answers on what can happen and what can’t! He helped so much that with the issues we had with our furniture not all being delivered like it was supposed to, they all took floated of us and helped us get the rest of our furniture asap! I totally recommend anyone to go to this Ashley! They will help you and will have the best customer service!

Christopher the store man5was amazing. He is really really there to amaze you. Thanks Chris

Store. Has good stuff. Decent customer service. But poor advertising on discounts. I would rather shop at American signature furniture.

I was on a mission to try out hybrid mattresses and find the Best mattress at a fair price. Necole met me upfront and said she could help me find the best fit for me. She was right. She was SO knowledgeable. As a first stop, I wanted to search and comparison shop...which I did. I came back to Necole at Ashley because she was the most informative salesperson, most cordial and helpful. I ended up with the best offer from her, too. It was a pleasant buying experience. Thanks, Necole.

My first trip to the new store the staff was very friendly. Jontae was helpful and allowed me to browse the store in peace. My second trip I came back to seal the deal. I worked with Necole this time and she was equally helpful. She assisted me with measuring the furniture and everything. The process was quick but thorough. Now I’m waiting on delivery. I have still been in contact with Necole and she is committed to ensuring I have a successful and stress free delivery. I love this new store. It is in the perfect location and their inventory is the best I’ve seen post-pandemic.

If I could give this store negative stars I would, the unprofessional people at the store is beyond me. We purchased a couch in December which would no fit in our apartment so a refund was required here we are in February and still have not gotten our deposit back. They keep giving my husband the same story over and over again when he has done what they asked numerous times. You can’t get ahold of corporate cause it’s only a customer service number and they only want to transfer you to the same store you made the purchase from. Then when you get mad they hang up on you. The left hand doesn’t know what the right one is doing and honestly for this to be a new store it needs to be shut down already. I will NEVER purchase from Ashley furniture again and I have told my mother who has spent several thousand dollars with Ashley and she will no longer be doing business with you. If you can’t hire professional people you need to close the store down completely

Best furniture place in Atl!

This store is A one with customer service and knowledge of their products. No question is left unanswered and full information is disclosed doing the shopping process. My salesperson, Sharon was a gem and knows her stuff and Chris at the customer service desk was efficient and proactive with getting everything approved quickly. I even got an upgraded “freebie” which I appreciate. I am glad Ashely is apart of the Smyrna community.

Jontae made the couch buying process a breeze! He was very informative and patience with us. Great shopping experience!

Had an amazing experience. Amina was very helpful and took her time listening and finding exactly what we wanted. Chris was very knowledgeable and friendly as well.

Sharon was a pleasure to work with she took great care of me

The whole team pitched in to help me! They made me feel valued and I truly appreciated it, it made my shopping experience quick and easy and I couldn’t have been happier anywhere else! Definitely going back

This store has it all stumbled along this new gem and it’s amazing inside! So glad I checked it out! I worked with Nicole and she was so helpful and funny and made refinishing my home an exciting and memorable experience!

The store has absolutely everything! Super friendly staff absolutely loved my sales rep Nicole!!

Nicole was so helpful absolutely fabulous! I highly recommend working with her!

Beautiful store, Me and my husband will definitely return once we close on our new home when you go in ask for Jontae he was really helpful and caring!

I had a great experience at the new location, My sales person was great and hooked me up with a new bed and sofa for a great price. See Amina for a great experience!

Sharon and Chris are amazing and incredibly knowledgeable. Looking forward to working with the both of them again for more furniture.

Sharon Thornton, Chris Jacobs and Roger Cotten could not have been nicer, helpful and professional. A triple win!

The store has a great selection of furniture!! Worked with Steve C. and he was on point!

I have been in search of a mattress, but I did not know where to begin/my best fit. So, I decided to head to Mattress Firm, but I got lost and ended up here at this new location. Went in and was greeted by Stephone who was patient, (I believe I tried majority of the mattresses) informative, and professional. I appreciated him giving me space to make my decision without feeling rushed and he even worked with my budget. The store has beautiful pieces; I mean furniture, art, decor. Everyone was nice and ready to help. I ended up leaving with a mattress, a mattress protector and a coffee table. The deliver window period was painfully slow for me, but once it got here it was swift. NB: GET YOU A MATTRESS & BOX SPRING PROTECTOR IF YOU NEED THE OLD ONES GONE WHEN THEY DELIVER YOUR NEW ONE!!

Steve was friendly professional and knowledgeable. Knows his products.we were very satisfied.

Steve was great come see him

Steve Corish got us a wonderful deal on a beautiful new sofa. Very smooth experience. Thanks again Steve!

Greatest experience! First time buying furniture for my home. Steve and Chris was extremely helpful and patient through my three day process. Came together and gave me the best experience and help me furnish my home in my budget. Beyond grateful for Steve and Chris!

Yes, they are open! Amina was absolutely wonderful to work with. This is a beautiful store with excellent employees. Very happy.

This location was beyond friendly and willing to assist to get me what I was needing in a timely manner. In and out within 30 minutes! Thank you Rod & Alyssa!

Brian was a great help when I came in looking for a computer desk. This location is very nice, a great selection, with great staff, I would definitely come back!

I had an awesome experience with Amina at the Cumberland store today. She quickly greeted me when I came in the store and assisted me with all my needs. Chris J the store manager is great, too.

Nice location and very pleasant host and hostess.

Steve Corish was our salesman. He made everything so simple and smooth! He provided excellent customer service from beginning to end! We highly recommend Ashley HomeStore Cumberland and Steve Corish!!! Go visit today!!!

To say I'm disappointed is an understatement. My husband and I purchased a few pieces of furniture and some really pretty artwork at this location about a week ago. The salesperson was outstanding. There was an issue with their systems that caused a delay in processing the order so we waited an additional 20 - 30 minutes for everything to be rectified and went home with great expectation. We were awaiting UPS delivery for one item and Ashley delivery for the remaining items. A few days later, we received two boxes - the UPS delivered items - left in the rain on the ground right at our garage door. We did not receive notification that the boxes had been delivered and have no clue how long they were in the rain, but that's not the issue. I put the boxes in the garage to dry. I had been advised by an Ashley customer service rep that the remaining pieces would be delivered the following day and I was waiting to hear back regarding the delivery window. No one ever called, so I reached out to verify with the store regarding the delivery window. I was advised that they mistakenly delivered duplicate items to us and we would not receive the rest of our items until we returned what they delivered. THIS is the problem! The duplicate item delivered was not our fault. Holding my remaining items hostage until I figure out how to get this very large, very heavy box back the store is ridiculous! I paid for what I ordered. Your mistake is not my fault and I should not be held accountable for it. I have no problem with giving the item back to them, but the onus for getting the item back to the store is on the store! I spoke with a manager who was supposed to call me back - he didn't. I have asked for a call from the other manager and I've heard nothing. When my husband called the store, he was advised that the manager would call back, but they couldn't say when. Oh! And my favorite - the Office Manager hung on my husband! The level of customer care leaves MUCH to be desired. If I were you, I'd think twice about shopping here.

Nicole is the best ! Very nice and knows her stuff! she has the best taste my home looks amazing!!

Stephone was great

My parents always bought from Ashley and the furniture last a really long time so when I saw one opened in my area I wanted to look around. I came in to try out the tempur-pedic mattresses and they have a really nice showroom floor. the furniture was laid out especially well. Also the sales people were really nice and not pushy at all. Took some pictures to show to the family. The sales person was really knowledgeable about the mattresses and took the time to explain the differences to me. Overall great experiences.

Came in for a rug, left with so much more. Incredibly friendly staff and amazing selection. I recommend the lady with the pink hair she was super helpful throughout the entire experience.

Beautiful new location, ask for Stephone at the front door for a great shopping experience!

Fantastic service and great new look for Ashley!

New place brand new look. Love the people great vibes..