Ashley | Atlanta, GA 30339

My fiancé and I ordered a couch. Not only did the delivery occur at the wrong address and at the wrong time, but the wrong piece was also delivered. We have been looking to close out this issue for weeks now. They finally agreed to give us a small credit after much arguing, but now they will only give it to us to use at a location that is not convenient for us. I’m fed up with Ashley.

I had to drop into this store. Seeing it brought back so many good memories. My first bedroom set that I got from them lasted foreverrr! The lady that approached me was very helpful.

I came in one afternoon looking for a few pieces of furniture. Brian Williams met me at the door and instead of hounding me about what I was looking for, he pointed me in a few different directions to take a look at some things and gathered any questions I might have. He let me browse unbothered for 20 min and as soon as I was ready he was right there for me. He walked me through the buying process of my new couch, new bed frame and new mattress. He took his time explaining all the different mattresses and was never pushy about anything whatsoever. He let me lead the way in all my decisions and made the purchasing process super easy. Great experience with Brian!

I haven’t shopped at any furniture store. Me and my fiancé have been looking to get a new bed set and we went to Ashley for our final decisions. We had Jontae helping us with our shopping. He was amazing and helped answer any and every question. We had started to do some price matching and we had spoken with Chris the store manager and he was amazing as well! He spoke with us and gave us all 100% honest answers on what can happen and what can’t! He helped so much that with the issues we had with our furniture not all being delivered like it was supposed to, they all took floated of us and helped us get the rest of our furniture asap! I totally recommend anyone to go to this Ashley! They will help you and will have the best customer service!

Christopher the store man5was amazing. He is really really there to amaze you. Thanks Chris

Store. Has good stuff. Decent customer service. But poor advertising on discounts. I would rather shop at American signature furniture.

I was on a mission to try out hybrid mattresses and find the Best mattress at a fair price. Necole met me upfront and said she could help me find the best fit for me. She was right. She was SO knowledgeable. As a first stop, I wanted to search and comparison shop...which I did. I came back to Necole at Ashley because she was the most informative salesperson, most cordial and helpful. I ended up with the best offer from her, too. It was a pleasant buying experience. Thanks, Necole.

My first trip to the new store the staff was very friendly. Jontae was helpful and allowed me to browse the store in peace. My second trip I came back to seal the deal. I worked with Necole this time and she was equally helpful. She assisted me with measuring the furniture and everything. The process was quick but thorough. Now I’m waiting on delivery. I have still been in contact with Necole and she is committed to ensuring I have a successful and stress free delivery. I love this new store. It is in the perfect location and their inventory is the best I’ve seen post-pandemic.

If I could give this store negative stars I would, the unprofessional people at the store is beyond me. We purchased a couch in December which would no fit in our apartment so a refund was required here we are in February and still have not gotten our deposit back. They keep giving my husband the same story over and over again when he has done what they asked numerous times. You can’t get ahold of corporate cause it’s only a customer service number and they only want to transfer you to the same store you made the purchase from. Then when you get mad they hang up on you. The left hand doesn’t know what the right one is doing and honestly for this to be a new store it needs to be shut down already. I will NEVER purchase from Ashley furniture again and I have told my mother who has spent several thousand dollars with Ashley and she will no longer be doing business with you. If you can’t hire professional people you need to close the store down completely