Ashley Store & Outlet Augusta, GA

My husband and I have been to several furniture stores, but Ashley furniture has the best built furniture and a percentage of their proceeds go to charity! Ask for Kisha when you go in. Her kindness and helpful personality is what helped us make our minds up about purchasing our bedroom suit and mattress at Ashley furniture! She is AWESOME!!

Geno was great! Will definitely be back!

We had a great experience and Geno was excellent! He is very helpful and showed us exactly what we needed! Definitely recommend and will return!

The absolute worst retail experience I have ever had. I was given totally incorrect information about the furniture Delivery canceled the morning of with conflicting stories from associates. Told no ETA on future delivery. Had to discover on my own that salesperson had given me incorrect info on furniture so that even if/ when delivered it would not fit or work in my house. No apologies no escalation....no idea when I will be refunded.

Geno was amazing!!! He took his time showing me every piece that suited my needs for my living room space. Furniture shopping has been a headache and shopping with him was like shopping with family. He allowed me and my friend to brain storm in peace, which is hard to do these days. Beautiful spirit! Thank you for a great shopping experience!

Jacob was very helpful. No pressure from him on any one item, let us look and answered all the questions we had.

Stefani was amazing! She helped us out and assisted us with all our needs. We were in and out of Ashley’s in about an hour and a half.

The store has generous quantity to select from. I had the pleasure of working with Leroy. The transaction was transparent and it went smoothly. I recommend him.

Spectacular service from everyone

The customer service was absolutely unacceptable. The manager, Alexis, was extremely rude to my fiancée making condescending remarks like “you’re wasting your time calling corporate” and “we’re just trying to help you,” complete with an eye roll and an attitude. The most unprofessional comment of all? “You can call corporate, but I have a meeting to get to.” That says everything about how little they value their customers. We bought a dresser and chest set after seeing them online and thinking it looked like a good deal. Spoiler: it wasn’t. The quality is terrible, cheap materials that look like they were ordered off Temu. When we tried to return the items, we were told they “don’t do refunds” and that they could only offer replacements. That’s not what we want—we want our money back. We’ve been calling corporate for two days and keep getting the same runaround. No help, no accountability, and certainly no care for their customers. Save yourself the trouble and shop elsewhere. I will fix my review once there is some actually movement on fixing the issue

Wednesday April 16th we had to dressers delivered to our home. The delivery team dropped them in the home and left and did not wait for us to open them to see if there was any damages. Upon opening them we noticed both dressers have damages and are covered in dirt. We called corporate and I spoke someone who said that “the store dominated the purchase” and we need to take it up with the store. Upon going to the store we spoke to the Manager, Alexis. She came out of her office sighing, had her blouse open to where you could see her cleavage, and her hands down her pants. I then said hi I’m Payton are you the manager and extended my hand to shake her hand. She then said “yeah I’m Alexis” and shook my hand. When we explained to her what happened she kept repeating “I’m Florida” as if that was supposed to be intimidate us. She then refused to talk to me and would only speak to my fiancé. I stepped aside and called corporate again where I spoke to another woman who heard the verbal abuse and disrespect portrayed by the management. Some of the following were comments by the manager (Alexis): 1. You paid $600 for two dressers that’s not bad, i have ikea furniture in my home and it’s not great furniture it’s similar to this furniture what did you expect for $600. 2. I can give you a credit, my fiance then said well you need to talk to her because her parents bought it as a housewarming gift for us, she looked me up and down, i said i don’t want to a credit if this is how I’m going to be treated I’d rather return the items get my money back and be done, she then rolled her eyes and shooed my off as if i was unimportant to her. 3. She told us she didn’t have time to help us because she has to get on a call. 4. She said infront of a store of people, she’s wasting her time talking to corporate I’m just trying to help you and rolled her eyes at my fiancé. 5. We told her we would bring the furniture back to the store in the boxes and we could dispute the charges with Amex and she said, you go head and try that i have Amex too and I’ll make sure you still get charged. Mind you our furniture we received is unusable the drawers for the dresser are broken! We can’t use it but she wants to keep our $600? That may not seem like a lot of money to you but as two military personnel who don’t make a lot of money that is a lot of money. The women on the phone from corporate who heard all this then asked for her name and told us to leave and they would take care of us. So we left. Never got a call back from corporate or a supervisor to handle the issue. Next day Thursday, we are still dealing with this issue I talk to Shamika and she tells me they are going to get this handled and call me back with return info. I get a text three hours later claiming they can’t return the products but they will deliver new products. That is not what we want. After the way we have been treated and disrespected I want the products out of my home and my money returned and we can go separate ways. I call the number back for corporate and try to tell them that an exchange is not what me and Shamika discussed and i don’t want that. Someone named Cameron answers and refuses to patch me Shamika and gives me this email instead to write a complaint. I’m applauded at the fact that this is how Ashely runs their business. There should be no reason why at this point with everything we’ve been put through that I can’t return the damaged items you sent me and get my money back. This seems to be a common thing with this store because over 20+ google reviews of people saying the manage is disrespectful and they send out damaged items all the time and refuse to return them.

Looking for a small entertainment center for my place. KEISHA was great. Didn't rush me and showed me everything in my price range. I didn't find an entertainment center, but I did find some pretty cool end tables. I'll be back.

The worst! My daughter moved to Augusta and we ordered a dresser for her after she went into the store and chose something. It arrived damaged and covered in dirt. We contacted the store, they stated we would need to contact corporate, cooperate said we would have to deal with the store directly. My daughter went back to the store and Alexis treated her so poorly! She belittled my daughter and treated her with the worst customer service, rolling her eyes, refusing to talk to her and would only address my daughter’s fiancé. Right now the end result is, once something is delivered they will not issue refund or exchanges even though my daughter opened the box and saw that the dresser was damaged and immediately reached out! She has the items for less than an hour and as of right now she is stuck with the broken item. If the outcome changes I will update this review however, my daughters was basically assured nothing will be done and she is stuck with this low quality broken furniture. I will never buy anything from an Ashley store again and I will advise everyone I know to not patronize this store or any other Ashley store.

Kisha really helped me today.. she was really kind, patient and informative. Go see her💜

Geno assisted me today in the Ashley store. He was amazing and provided me with exceptional customer service. Thank You!!

Jeremey and Geno were awesome ! Jeremey guided me the whole way through and even responded via during family emergency! Geno was a great assist with closing me out

Leroy helped me and my fiance finding a good mattress. Helping us out with the financing and worked out awesome in the long run. Hopefully in the far future, we are planning for more furniture to buy ☺️👍

Shopping with Erika was like shopping with a friend. She was transparent and honest. She provided estimates quickly to help us determine the best fit.

Mr Leroy was awesome great service and convo! Looking forward to my new bed!!

Joe was great!!!

Mark was personable and pleasant and patiently walked my mother through all of her options based on her unique needs and even celebrated her finding an Easter egg full of more savings. Mark is the best.

Leroy Jones was the consummate salesman! He was informative, friendly and incredibly kind. He sold us a living room set and we walked away with a dining set as well. He found us a fantastic dining room set to match. He was a great listener and showed us pieces that really fit our style.

Erica was very patient as we tried every couch in the store, multiple times, and helped us find the right fit!

Leroy was great!

Geno is AWESOME AND AMAZING!! He is thoughtful and knowledgeable.

The store employee I worked with was both personable and professional. He answered all of my questions and made the purchase easy.

Fantastic experience and made everything super easy! Couldn’t have asked for a better place to purchase our beautiful furniture nor a better sales representative to assist us! Absolutely amazing!

Sales person went above and beyond to make sure I was getting a good deal

This is really an update from 3/2025 (My first visit). I stopped in on 5/5/25 to look for a particular sofa bed. The salesperson, Joseph, met us at the door. We had a very pleasant experience as he listened to what I was looking for. Several items were discussed and there was no pressure. So far all of the salesperson have been pleasant. I've interacted with three. Two on my first visit and Joseph. This location, which also has the outlet, is great. I'd go back again and recommend stopping in to visit. Now I'm waiting for my delivery and hope to give an excellent review for the delivery experience.

I was given the opportunity to try the mattress and given a thorough demonstration. Both employees was very helpful and knowledgeable in the information Concerning my purchase. Very satisfied customer .

Connie was so nice & helpful

Stefani at Ashley store and outlet was super helpful! She was so kind, asked questions to help us narrow down our selections and customize her suggestions. We had our 5 month and 2 year old daughters with us, who were acting their ages 🫣🤣 and she was kind and understanding with them and us as we jumped back and forth between parenting and furniture convos. Highly recommend asking for her personally! She even worked with us to get the price point to exactly what we needed monthly as well! The quality of furniture and customer service here is amazing! 🤩

Leroy was helpful with my purchase.

The Sales person was very helpful. He was going to email me with the sales receipt but I haven't seen it yet. I'm going back to the store today.

Mr Leroy was very attentive, patient, and provided all around great customer care.

I’m a new homeowner and wanted a new bed set. I came into the store 3 times within 2 days. Each time Jeff greeted us and was working his hardest to get me the bed room set that I wanted. On our 3rd visit I got the bedroom set that I wanted thanks to Jeff. We are so thankful to him and his professionalism. I definitely will come back when it’s time to get some additional furniture.

Customer service was awful. We waiting for over 30 minutes for someone to assist us. There were 4 salesman there and I just felt I was ignored the entire time. The manager came to assist me after I acted outrageous. When he came , he stated he was going to get a price for me and never returned. After 15 minutes, he sent another salesman over to assist me and heal acting very confused. Ten minutes after that, a different salesman comes over takes my information and he disappears for 15 minutes claiming he’s getting the price together. I thought it would be a stress free experience due to me paying cash !!!Just an awful experience. I will never return!

Was in and out in less than 30 mins. Also my order is being delivered by the end of this week which is nice but would like if they had a warehouse or some items in stock at there location that way you don’t have to paying shipping fees on absolutely everything.

Great experience. My husband and I were real indecisive on which dining set we wanted. The rep help us decide by giving us full details on each set from the material down to the durability & we even got a great deal on a 5yrs warranty!

George is the man! Please if you are in the market of getting living room furniture, he will make your experience fun, simple and very smooth. Thank you again George! We can wait to come back!

Olina was absolutely amazing with helping us pick out our new couch set! Very helpful, courteous did it all with a big smile! Thank you!!

Gino is always a pleasure to deal with - honest, funny - great salesman

It was a great experience. I walked in and found exactly what I wanted and the sells associate was so helpful. I’ll definitely go to Ashley’s again for any furniture needs.

Very good salesman and they treat you like family and welcome you you in store and store was very clean thanks

Leroy provided us great service and was extremely helpful

Please go see Mr Geno! Down to earth will get you what you need! Will make sure you are happy before leaving!

The Ashley store in Augusta has always been a great store to my family and I. The people there are friendly, not pushy, and very helpful. Olina was patient with us, helped us out for 2 days in a row for many hours to find the furniture to fit our house perfectly! Thanks again

Very pleasant shopping experience. Knowledge and friendly sales staff that treated my wife and I like people instead of a sale. Huge selection they have everything you're looking for in furniture, and excellent financing options. Highly recommend. Go see Joe and the rest of their excellent sales team.

Knowledgeable associates, good merchandise and well planned lay out.

Jacob was awesome!

Sales Rep Jeff was AMAZING!!!! remembered our names from the day before & everything we wanted to purchase! Made the transaction smooth as possible! Can’t wait to get our new furniture to enjoy

Stephanie was awesome!! Thanks for a great personable shopping experience!!

Great working with Mark

Leroy was extremely helpful and patient.

I recently visited Jefferson at Ashley Store Furniture Outlet and was blown away by the exceptional customer service I received! Jefferson went above and beyond to ensure I found exactly what I was looking for. His knowledge, patience, and friendly demeanor made the entire shopping experience truly enjoyable. I highly recommend Jefferson at Ashley Store Furniture Outlet to anyone seeking top-notch furniture and outstanding customer service. Five stars isn't enough - I'd give it ten if I could!"

Solid selection of furniture. Good prices and easy checkout. Stephanie was our sales rep, very knowledgeable and friendly. We will be back!

Leroy Jones is top tier salesman for Ashley. Smooth process, excellent service for an in and out experience.

Stephanie was great

Leroy was very helpful, explained everything and helped us thru our entire process.

Our salesman was very professional and helpful.

Jeano was an absolutely wonderful associate that I would recommend to anyone coming to Ashley's for a fresh start or just looking to update!! 10/10 stars experience!!!

Jeano was very helpful and really worked with us on prices and a financial plan I always love this place!

Jacob M. Was great. Very patient and kind!!!

Staff did amazing job during delivery 🚚 they were in and out i will be shopping here again and special shout out to jamal and bernard 🤗

Leroy was great! Made my purchase super easy!

Stefani was great in helping us select, ordering, and walking us through the purchasing process. We plan on purchasing more in the future with her and Ashley furniture.

Leroy was a huge help! He was honest and did right by us. He wasn’t pushy at all he just provided us the information and let us make a decision. We just bought our first house and we have been to many many stores and he is by far the best salesman’s we have worked with. Calling him a salesman’s honestly does not feel right because he was the opposite of what most expect. Leroy Jones was GREAT!

Marc and his coworker was very polite and answered all of my questions professionally

Jeff at the Ashley Store listened to our needs and didn't hesitate when we asked to look at the Outlet Store first. He was very helpful and tried to accommodate our requests well. Thx to his help, we found the perfect couch for our sq footage w/o feeling like we were the lesser buyer.

Geno was very helpful in showing selections that would match the decor and esthetic of my living space. 10/10 will visit again for great selections.

Great customer service!!!

Great customer service.

Jacob M was an amazing help to my Mom picking out a new living room set. He was patient and very professional when explaining options. Came back after checking out other options - he remembered her name and had us taken care of quickly! Would highly recommend Jacob M at the Augusta store. 5⭐️

Management was awesome and did everything they could to make it a smooth process for me. I worked with a few different sales associates here and they’ve all been wonderful

Mr. Leroy was exceptional, patient, and very kind in assisting me in my recliner purchase. Thankful.

Ask for Leroy. He took care of us but wasn’t pushy.

The young lady that was the sales associate was very helpful. She had an air about her that she was confident in her knowledge of furniture. Would ask for her if we need to buy any more furniture.

Geno was amazing with helping us find our furniture for our entire home! He gave amazing ideas for what we can do with our space and led us to furniture and styles we never would have thought of without him! Highly recommend!

Geno was a huge help with amazing detail to attention for what will look good in a home, Ask for him and he will not disappoint

Geno was very patient and knowledgeable about the furniture quality. Thank you for your time today.

Geno was a very awesome salesman!

Geno was a very awesome salesman definitely recommend!!!!

We went in looking for a vanity for our daughter (which he did help us with) and came out with a new mattress and adjustable base! Geno was so knowledgeable and walked us through the whole buying process. He was super friendly and personable and we can’t wait to have him help us with any of our future furniture needs!

Leroy helped me out very much. I appreciate it the quickness of the sale.

Jacob did a great job of answering all my questions and my concerns

My husband and I went to Ashley’s Furniture to look for a new couch. We were helped by George. George showed us a lot of couches even ones not in store. George wasn’t just any salesman he was very helpful and wanted to make sure to find a couch we loved. George was a great vibe to be around and to talk to. There were several ones i liked but my husband was being picky. Would love to go back to Ashley in the future.

Stefani helped us today while shopping the showroom and it was a great experience! She helped us find the perfect dresser for our nursery.

Leroy was extremely knowledgeable and helpful! Helped us find the perfect sectional for our home! Highly recommend him!

Stefani was very helpful. Great experience.

We were nicely greeted by Erica. She led us through the store as we were looking for a specific piece of furniture. Erica then showed us their nice video screen catalog. We found what we wanted and Erica managed a great price. Would definitely ask for Erica again.

Awesome Customer Service, thanks Stefani for all your help. Your patience, understanding, ability to multitask and assist my family and I towards a best probable furniture purchase made a significant impact. Thanks for all your help and we look forward to seeing you again soon!

Olina was absolutely amazing ! She listened to our wants and needs and she was able to get us what we want. We were in and out. Will definitely continue to do business with her.

Miss Erica greeted me as I walked into a Huge Ashley Store.....She was very pleasant and offered her help......She let me browse till I had some questions...She helped me buy a beautiful bedroom suite....I had a Wonderful experience.

Stephanie was so amazing! She was so kind and helpful and gave us the best deal!

Geno was very helpful and informative!

We recently visited Ashley Furniture and had the pleasure of working with Geno. He answered all of our questions, was very attentive, worked with us late into the evening to make sure we got exactly what we asked for... and at a great price! Highly recommend! Thank you, Geno!!

Geno was awesome. Would recommend!

We had an easy, no fuss experience at Ashley Home Store in Augusta. Olina was very helpful in helping us pick out some bedroom furniture after ours was damaged during Helene. She helped make the process less stressful which was greatly appreciated.

Stefani was super patient with us and showed us multiple bedroom sets to meet our needs and wants. She was super friendly and knowledgeable. Definitely recommend this store and ask for Stefani

Mark was very helpful

Geno was great with helping me find what I was looking for

My husband and I had a great experience purchasing furniture at Ashley Store. Alina Michnuk, Home Furnushings Consultant, is amazing! She worked carefully to help us make a purchase that would best fit our needs. I will definitely return to that store for other purchases.

Olina was really helpful, courteous and professional. Thank you!

We came twice and had the pleasure of working with Erika and Olina! They were so kind and helped us find the perfect table!

I went to four other furniture stores that day and My experience at Ashley's furniture store was by far the best best experience I had... They made me feel very comfortable And welcomed, they was very knowledgeable about their products. And they help me to make the best purchase and I got exactly what I wanted with eases...

Olina was fantastic! She answered all of our questions. Perfect balance of giving us space to shop and explore while also being near by to help us with any questions or concerns! Excellent customer service! Thanks!

Ashley furniture isn't even worth giving stars!!!! I had to give 1 star just to post. Ashley furniture is Very unprofessional, very rude, and ALLLLLLL the above! God knows I didn't won't to spend a penny with them. But my wife really liked the bed, and diner set they had. But i told her, my children, and friends don't shop there! And I definitely won't nomore....

Had a great overall experience, very knowledgeable and help me with all my needs

Stefani was very helpful and quick to address our needs!

Stefani was very professional and courteous and got us a great deal!

Very helpful without being pushy. The salesman listened closely to our needs and found a great match of furniture for us.

I knew what I wanted. This team was great with helping me find a piece in my set, and helped me place my order by phone, complete paperwork digitally & arrange my delivery so I didn’t have to lose time in my day driving over in person. Just what a busy, working mom needed!

My shopping experience with Stefani T. was expectional, from her greeting at the front door to our parting. She was knowledgeable about various products and services associated with Ashley furniture and the store's policies. Stefani was Not pushy; she accepted our preferences and what we were looking for and provided guidance. I appreciated her candor and enthusiasm as well as her salespersonship. Thank you so very much for your attention Stefani!🙂

Stefani Tribble helped me from the time I entered the store through my purchase! She was patient, knowledgeable and polite. I love what I purchased and enjoyed working with her! What a connection I now have when I need more furniture. Thank you Stefani.

Leroy was great and took care of us. Amazing guy

Leroy was awesome!! He was so helpful.

Jacob M was great! Had him running in a few circles for the furniture and quotes we were looking at! Very easy and nice to work with!

Leroy Was AMAZING! He Helped Me Find Just Tje Bunk Bed I Needed For My 5 Year And 3 Year Old

Love Stefani she made my experience as painless & joyful as possible. Definitely will come back solely because of the customer service. 🍀

Stefani was a pleasure to work with. The entire experience was phenomenal.

The salesman was great. He made sure he did everything possible to make sure my wife and I were happy and got the furniture we wanted. Also convinced up to buy something else doing our purchase.

Stefani was an amazing sales rep. She made my transaction a breeze and also gave me confidence with my buy. I appreciate you.

Stephani was the greatest sales women I’ve ever had.

I was looking for a specific piece of furniture. Mr. Cliff Brown was very diligent with meeting my expectations and needs. I walked out with the perfect couch for my living room. Thank you Mr. Cliff Brown. Nichelle D. Clay-Vaughn

Mr Leroy, was amazing ! Patients, funny and a joy to work with getting my purchase . I would recommend anyone to him because of he’s very knowledgeable and amazing !!!!!!!!!

Jacob M was also salesperson. Thanks again for your patience and very detailed of the mattress and furniture. Dr Y

Geo was amazing!!!!!! 5 stars all around!

cliff was very helpful and professional

Olina was a great help, super friendly...

Jeff took real good care of me..Great salesman!

Leeroy was awesome and helped me through each step of the purchase. I highly recommend!

Olina was very helpful and patient with my over thinking!

Olina was so helpful and was very easy to work with.

Cliff was great! He was prompt and got us exactly what we needed.

Very helpful and knowledgeable.

Stefani was very pleasant to work with & very helpful. She answered all the million questions we had with a smile.

Stephanie was super personable and helpful. She found us what we were looking for at a great price and made this process super easy for us. Pregnant woman approved 👍🏼

Great to work With Stefani she was great.

George was super awesome and patient. Made the whole process super easy and painless

Olina was easy and amazing to work with

GENO, was very professional, knowledgeable, and very understanding and work with us to give us the best deal. He did not pressure us but ensured we was satisfied with our purchase.

Very nice, Geno

The sales person that helped us was so nice and helpful with our decision. We are completely happy and would recommend Ashley to anyone shopping for their next furniture purchase .

Stephanie is so amazing! She literally help me design my dining room! Her and her GM rock!

Geno was awesome very knowledgeable

My experience was awesome. Cliff was very nice and patient. His knowledge in helping us decide was top tier. I will definitely recommend him to others.

Absolutely wonderful experience!!

Gene was very helpful and informative in purchasing a mattress. If you want someone who knows their business get with Mr. Gene.

So much for my glowing review of Ashley Furniture. I was told my loveseat would be delivered on November 18 and my chairs on December 11. Nov 18 rolled around with no communication and when I called several days later I was told that everything was scheduled for December 11. Bot confirmed dec 11 delivery but then sent a text saying it was delayed. New confirmation was made for December 14 and then a delivery time frame was confirmed. Delivery people showed up today with ONE CHAIR. Ashley told us no partial deliveries could be made yet they deliver one chair and absolutely no estimate as to when we will receive our furniture that we ordered on Nov 9. I am NOT HAPPY

Jeff and Olinia did a phenomenal job assisting me with getting a bed and living room set for my new apartment. They were understanding of my situation and ensured that my needs were met. I highly recommend using them!

Loina and Mr. George were of great help to me and I greatly appreciate their assistance and great communication skills.

We had a great curtious sales rep Erika help us find what we wanted, and help get the cheapest price.

Leroy jones was very professional and a joy to work with. Awesome salesman

Jeff and Olena were awesome helping us buy a bed!

We had a great experience looking at furniture that turned into buying furniture when we saw the right couch seat and chairs for a Sun room. No pressure from Cliff our sales person who was helpful when we needed him

Cliff at this store was very helpful and friendly with the purchase on a sofa for my new house. Would definitely recommend working with him.

Cliff was friendly and helpful. Definitely recommend.

Jacob McMillan was awesome in helping us identify our needs for our new home. Go see him for great deals!

Leroy was very pleasant to work with. I came in with a very specific taste when it comes to furniture and he was able to help me find exactly what I was looking for while staying under budget. He was able to help us find everything we were looking for and more! We got our entire new home furniture for an amazing price. Thank you Leroy!

This store made the furniture buying process plain and simple! George was great and helped us from beginning to end!

Buying our living room furniture here was such a phenomenal experience! George was knowledgeable and awesome assisting us with all of our wants and needs!!! He totally sold me on the cooling mattress and Purple pillow! It was absolutely amazing! Run to this store! We will definitely be back!!

I was on the hunt for a dining room table to fit in my space. I had the pleasure of working with Erica upon entering and she went the extra mile in active listening and even pulling out the tape measurer to ensure it would work in my space. She even took me on a field trip to their break room where they had the bar stools I was interested in so I could get a first hand look. She was extremely flexible with my schedule and kept me up to date through the entire process. She had me sold before I even left the store although I had to come back to complete the sale!

Geno was extremely friendly, kind, and willing to assist.

Excellent service. George found what I wanted immediately. Was knowledgeable, respectful and kind. Way to go Ashley!!! Quick and easy process. All the staff were kind and nice. Excellent experience!! Thanks Ashley!!

I recently had the pleasure of purchasing a mattress at Ashley's Furniture, and I cannot recommend Olina highly enough! From the moment I walked in, she greeted me with a warm smile and took the time to understand my needs. Olina was incredibly kind and patient as I navigated through the various options. She answered all my questions with genuine knowledge and never rushed me, making sure I felt comfortable with my decision. Her expertise helped me find the perfect mattress that suits my sleeping style, and I couldn’t be happier with my choice. It's rare to find someone who truly cares about their customers, and Olina exemplifies that quality. Thank you, Olina, for making my shopping experience enjoyable and stress-free! I’ll definitely be returning to Ashley's Furniture for any future needs, and I hope to work with her again. Highly recommend!

Mr. Geno was very helpful and professional.

Geno was very informative and went above and beyond to answer any question I had!

Leroy was instrumental in helping find a bedroom set that was perfect for my daughter. His customer service is top tier. He should be the one you look for when entering Ashley. He provided service that catered to my current needs. I’ll define back to purchase more.

Joseph I enjoyed being at Ashley good salesman.

Joseph was amazing

Jeff L made my first experience buying furniture very memorable. He was very patient with me and showed me everything and then narrowed it down to my budget. I appreciate him showing me the different price ranges especially since I didn’t really know going in what my price range was. I will definitely be back for more!

Always had a great experience shopping here. For our most recent purchase, we had George help us and he was so helpful and professional!!

Super friendly staff. George was exceptional. Answered all our questions. Definitely coming back!

Joseph was phenomenal. I went in there didn’t feel rushed and was able to browse. He took the time to explain the items I was purchasing and didn’t try to sell me on products that was not necessary. 10/10 go to Joseph!

This store is wonderful I really enjoyed my experience shopping with the team! Look for George and he’ll make sure to address all your needs!

George and Cliff are the best!!!! So helpful and know their stuff. Got the best deal thanks to them!

Jefferson helped us buy our first sectional for our home. He provided great feedback not only in the sofa, but also the great attributes the sofa has to it. Very professional about the whole process, and would highly recommend requesting him to work with purchasing your next piece of furniture from Ashley Furniture Home Store.

Great customer service. George was kind and helpful.

George was very friendly and accommodating of our many questions. Well layed out showroom. We’ll continue doing our furniture shopping with Ashley.

Jefferson was a pleasure to do business with. He was very knowledgeable on the items that we purchased. He was very polite and professional. I would definitely purchase from him in the future.

Erica did d a wonderful job. Flexible and friendly!!

Jacob helped us with our purchase and he did a fantastic job!!

Stefani was awesome and very knowledgeable!

George (Alexander) was very polite and knowledgeable. He wasn’t pushy answered all of our questions with ease. He’ll definitely be our go-to!

GENO, did a great job showing us options and living room furniture! Very professional and courteous!

Jefferson was an excellent consultant! Great attention to detail and a pleasure to do business with.

Shout out to Jefferson at Ashley Furniture!! He was patient and showed us exactly what we needed. Something comfortable large enough for our family and pet friendly.

Geno was great! Patient and understanding!

Great place to buy a sectional. Mark was very helpful. Thank you!

Chris has now helped me for 3rd time and has been great every time. Very straightforward and doesn't hard sell. Exactly what a good salesman does.

Stephani was amazing! She helped us with our purchase of our new table! Would recommend to all. Great customer service! Thank you!

Jefferson provided excellent customer service to my wife and I. He explained the product in great detail.

Chris was awesome! As soon as I walked in, he was there to greet me!

Leroy was fantastic! Amanda was awesome too...thank you so much for superior customer service.

Erica kitchens was amazing!!! So excited

Omg I love Erica kitchens!!! She deserves a raise

Leroy was amazing! Thank you!

Great experience! Leroy was wonderful to work with and very patient!!

Geno was awesome to work with. We got nice furniture at a great price!! Thank you for all your help and patience as we picked out the right set. I would recommend anyone to work with him and to come to this location to buy furniture.

Olina was fabulous! Prompt, courteous and informative!!! TY Olina 😊

George and Jacob were great help! :D

Leroy was awesome !!

My daughter recently move to the area and was looking for a sofa and our salesperson Cliff was very helpful and friendly.

Thank you Geno! You deserve a raise!!!!

Geno is great! Clear communication, and great listening skills. He found us exactly what we were looking for!

Geno was very helpful and professional! We appreciated his time and knowledge.

Mr. Geno is the best. He will run you through whatever you want to look at with enthusiasm and care. You’re in good hands with geno.

Yall go down and ask for Geno he was excellent and has wonderful service critique…..all around great place to shop

Geno was very helpful with helping me decide the type of style of furniture that fits me. I will return for future purchases!

Geno was the BEST help! We found the dining room table online and wanted to see it in person before purchasing. He took us straight to the table and provided so much detail on the pieces. The table was definitely a must and Geno convinced us in all the right ways to buy. The checkout process was smooth and straightforward, even priced matched with the website! Highly recommended working with Geno if you can!!

I recently visited Ashley Furniture and had the pleasure of working with Jefferson. From the moment I arrived, he was incredibly knowledgeable and patient, taking the time to help me find exactly what I needed. Jefferson even moved several tables around to make sure they paired well with the furniture I was considering. His dedication to making sure I was happy with my choices truly stood out. Now I am in love with my new dinning room thank you so much Jefferson, keep being amazing! If you’re in the market for furniture, I highly recommend heading to Ashley and asking for Jefferson—he’ll make sure you have an excellent shopping experience!

First time ordering from Ashley furniture at first look at the sofa&love set was nice but looking over it had damage on both sent the sofa back we noticed the love seat was also damage. Will not order anything from anymore now no furniture in my living room now they are saying December 12 for new one we order on November 23 thanks

Stefani was very patient and accommodating. She helped us pick the perfect living room set. We are so happy!

Stephanie and Leroy made us comfortable and gave great service and price

Joseph was very helpful during our time in the store. He was very knowledgeable and professional.

Sales rep George is top tier customer service, friendly, reliable and satisfying customers is his goal. He makes sure you are satisfied with your shopping experience.

Wonderful experience at Augusta location. I give my salesperson George a 10!!!

Geno was very helpful and professional understanding our needs, keeping us in our budget to get our new bedroom set just like we wanted.

“Excellent customer service. Geno was very professional and attentive, providing me with all the details in a clear and precise manner. He took the time to understand what I was looking for and helped me find exactly what I needed. His knowledge and kindness made my shopping experience very pleasant. Highly recommended!”

Excellent service, knowledgeable, helpful and courteous.

Mark is the best salesman at this store. Must promote, unlimited potential.

Olina, was a great help to us to get our new dinning set! We found just the right one that fulfills our needs.

Mark Brown was great

Jefferson was amazing! He helped us pick out a sectional that was out of stock online that we had our heart set on. We were in and out very quickly. He answered all of the questions we had and made shopping a breeze.

Jefferson is great he was kind, patient, and had great product knowledge. Made sure i was happy when i left.

Jefferson’s an excellent salesman , come check him out.

Jefferson was amazing. Very attentive and helpful.

Bought furniture today and Jefferson was great! He helped us out a lot and was very informative with our purchase.

Great service from Chris!

Good service.

Cliff Brown was the awesome salesman. He helped us with 2 different house purchases. Patient, friendly and no pressure sales. Made the whole process easy. Alexis was also helpful with our needs as well.

Jefferson was very patient with my needs and got me something I wanted in the time frame I needed!!

Erica was very attentive and helped us with the furniture selections

Chris made our purchase very simple and helped get the perfect table for our guest cabin from the one we found on the website. Will definitely be buying more in the future

My husband came in for the Veterans Days sale this year and Jeff was his rep. He said he had such a pleasurable experience. Toured the store without feeling pressured. Jeff was very knowledgeable and made the decision an easy one. He made sure we were getting ALL the discounts my veteran deserved and we could not be more happy with the in store experience!! We got the Laylabrook 3 piece sectional, burnt orange, with additional throw pillows. The delivery was so smooth and quick!! We have a steep driveway and two sets of stairs and the gentlemen delivering made it look too easy. Ashley has really taken care of us throughout this whole process and we could not recommend them enough!! Definitely shop in store with Jeff, you won't regret it!

Jason was bery patient and helpful in finding exactly what i was looking for.

My sales associate was Stefani Tribble she was super nice and very helpful.

Geno was very helpful in a non pushy way.

Chris was very thorough and extremely helpful!

Gino was pretty awesome an helpful and has very great customer service help me decide at whichever furniture that best fits me.

Geno was very helpful to me showing me every furniture selection that they have I will be back very soon.

Norman was amazing! Very professional, knowledgeable, and easy to work with

Great service. Leroy excellent service.

Thank you Chris

Chris was so helpful. I love doing at this store.

George and Geno were very informative and made sure to give us a pleasant shopping experience. They were very helpful and made sure we were taking care of our needs.

George provided A plus customer service. Will definitely shop here again! Geno was helpful when I called the team was very informative. Thank you to Alexis as well for her help!

Olina and Alexis were amazing and very helpful. Will shop here again

Cliff Brown was very helpful and friendly. Finding my needs of a firm sofa. Process fast and easy.

JEFFERSON!!! This man is the best he helped us so much with finding the right bed frame and mattress. He very good to make sure we were comfortable and truly testing everything to the fullest and not rushing the process 10/10 would recommend and you must see my man Jefferson!!

Jefferson Jefferson Jefferson Jefferson Jefferson Must see!!!!!!!!!!

Had a wonderful experience! Geno was extremely helpful.

Mark and George gave me and my family excellent customer service. Please visit Ashley in Augusta Ga and ask for Mark and George.

Cliff Brown on Wrightsboro Rd in Augusta did an outstanding job helping us purchase our stupendous collection corduroy sectional. We highly recommend anyone looking for furniture to ask for Cliff Brown.

Great service from Olina in Augusta, Ga.

Jeffery was our sales associate for today. He was very helpful and patient.

Jefferson was our salesperson for today instead of our usual salesman. He greeted us with the upmost respect and he also was very patient as my husband and I made our choice of furniture. We both are very happy with our experiences with Ashleys Furniture Store.

Most pleasant experience in a furniture store! George and Jacob worked together to help get us the products we wanted and make it an enjoyable experience!

George and Jacob did a great job helping us get new furniture for our house!

Olina and Jefferson were very helpful and gave us a great deal

Awesome, attentive to my needs. George was my guy

Great service and frienliness from Mr. Jefferson

Cliff was amazing. He showed us everything we needed, was patient with us as we made our decisions and answered any questions we had.

Josephbwas a amazing salesman. Got the mattress of my dreams. Come see him only.

I went into Ashley Store Outlet just browse. My salesperson Olina was soooo sweet and patience with me. With her excellent customer service, I went ahead and brought my living room set. I'll be back for Olina to help me again.

Geno was very helpful and courteous to our needs. Had a great experience.

Geno is the best salesman of all 7 furniture stores I’ve been to in the last week. Give him a raise.

Geno is a Gem to Ashley furniture store. He was so pleasant and patient and very informative. He stayed with all the furniture choices that fit my style as I described to him . He didn’t try to convince me to buy anything different just for a sale. He is awesome! Thank you Geno

Jefferson provided A+ customer service. Patient, Professional, and knowledgeable, Thanks for a wonderful buying experience!

We had a wonderful experience with Chris selecting our new living room furniture.

Jacob was very kind, and listened to exactly what I needed. He has a very good attention to detail. Highly recommend seeing him for all furniture needs. I’ll be back to see him soon!!!

Jefferson's presence in the purchase of the next-gen Durapella Collection made the buying experience very special! His knowledge and expertise were very valuable in helping us make a decision on what furniture to buy. Thank you for helping us throughout this Veteran's Day activity.

Jefferson is amazing we were just browsing and bought a new living room set. What a pleasure doing business with him and his colleagues!

Had very good experience with Leroy and his professional experience through my purchase.

Geno was so professional and kind during my visit. He showed me all options and explained things well. I will for sure be back to see Geno!

Sales Team were courteous and flexible. No pressure sales talk just happy to give you what you are looking to purchase.

Geno was great and very helpful

Jefferson was great! Thank you.

Chris was great. Helped us find the perfect coffee table to match the couch and chair that was just purchased from Ashley.

Chris was a great help to point us the right direction for our coffee table purchase!

Jefferson did amazing and also quick got us in and out very quickly

The customer service we received was amazing. Geno was amazing

George was great! promotion was fantastic!

Geno was very knowledgeable and great salesman

I love Geno. He was more than helpful and knowledgeable! Thank you sooo much!

My salesperson was Geno and was the nicest. He brought my momma a much needed wheel chair, and I appreciated his pleasant demeanor. This store is worth the visit.

Thank you Joseph!

Joseph has been a great help! Really nice service and deserves a raise!

Excellent service loved the person who helped!!❤️❤️ Ask for Geno!!!

I always dread walking into a furniture store because the sales people are often pushy. But we were greated by Mark after walking in and he asked what we were looking for. We told him and he pointed out where we could find what we wanted. He was very helpful and not at all pushy. A very pleasant experience for us! We found the perfect pieces for our house.

Experience was good and the staff was very helpful thank you George for making this an easy transaction and being available for all the questions we had.

Mark was excellent, very knowledgeable, and helpful throughout our entire buying experience

Cliff did an amazing job on checking in on me making sure I found my everything okay and if I needed help or had any questions

Great job that Joseph McDonald did. Very friendly and professional.Thank you sir

Excellent service and advice from Erica. Will definitely do business again.

Joseph was a great help with our purchase 👍

Joe made our experience great and he was super knowledgeable. We described the couch we were looking for and he knew exactly what it was and walked us right to it, which made the transaction process go quick. He was patient with us as we walked through to look at other items and answered all of our questions with ease.

Leroy Jones was such a great help and got us just what we needed. We will be back soon!!

Easy experience and Chris was really helpful.

OMG Jefferson is the best salesman ever! He is very kind, patient & knowledgeable !

Loved my shopping experience with George, he made it fun.

Super helpful in store, got exactly what I needed!

Gotta give a huge shoutout specifically to Joseph for his patience, professionalism, and ability to help me pick the right sofa that best fits my apartment needs. If you’re looking for furniture upon walking into this store, ask for Joseph! I’d give him more than five stars if the Google algorithm allowed me to.

Very helpful

Joseph was professional and knowledgeable on everything he explained to me.He had pleasant personality and a good spirit I will always come back to him.

Came on 11/3 for a table for my kitchen. I was not greeted by anyone and the person who did assist (was wearing tinted glasses) only answered the question I asked him as he was walking off; he never engaged with me or attempted to make a sale. I was ready to purchase but was never approached by anyone else as I walked through the store. On the way OUT the door, I was finally asked if anyone helped me but I’d decided I’d no longer needed a table from this particular establishment. Good customer service is key, and hopefully, this feedback helps Ashley sales associates improve the experience for future customers.

Leroy Jones was really helpful and knowledgeable about what we were looking for!

Geno was very helpful and knowledgeable! Highly recommend asking for his help for furniture shopping!

We bought a set with Geno and he provided excellent customer service for us!

Jacob provided great service

Chris was very helpful and friendly when mattress shopping and finishing out purchases

Chris was very helpful and knowledgeable on the mattress we purchase

Jefferson was extremely helpful finding us a couch

Jefferson was a huge help !! If you have any questions he is your man !

Great Experience with Jefferson that helped us at Ashley Furniture Outlet.

Jefferson was a great help and will deal with him in future

We came in to Ashley’s looking for a new bed and Jefferson was extremely helpful. He was accommodating, helped us find the perfect furniture at a great affordable cost. I highly recommend asking for Jefferson next time you come to Ashley’s on Wrightsboro rd. Edit to my original review:. Our bed frame, mattress and painting have still not arrived. It was supposed to be delivered on the 26th. Due to some warehouse issue, They called a few days before delivery and said that the frame would not be ready at that time because they did not have it in stock only to call a week after and say that now they have the frame but not the mattress, and that it would be longer and they can not give a definite date. As of December 9th (today) still no delivery date. I can’t access my account online to check on a date. Although Ashley’s said they would send a reset code for my password and that as well has not been sent to my email. Highly disappointed. I’m still not sure when we will get our 3000$ purchase of this furniture. My husband has called every week to check up with no definite dates. Please Ashleys furniture do not sell what you do not have in stock. Or at least let us know. It’s almost been a month since our purchase. No Bed in sight, no painting. No reassurance, no anything. Make sure they have what they are selling you.

Jeff Lizaire went out of his way to give me the best service!

Chris Harod from the Augusta Ga location was very professional in assisting me and my husband on our new purchase. Very prompt and attentive to our needs.

Jefferson, nice guy, thank you for helping us.

Jefferson at the Ashley store was helpful and got us exactly what we needed. He even moved some floor lamps so we could see how everything went together. Thanks you so much for a great shopping experience.

Jeff was very polite and warm. He was a pleasure to do business with.

Erica was a great help assisting us with the purchase and sale of our home furniture. Her expertise and knowledge was very helpful which made our decision to purchase an easy choice for our home furnishing.

Purchased my living room and bedroom furniture from Geno (Gene) And when I say he was fabulous he was absolutely amazing!!! He’s an expert at what he does, and so very professional and I am so happy that he was my sales person. I will forever go to him for all of my designer needs!!!

Geno was amazing. He's very helpful and knowledgeable. 10/10 would recommend Geno

I’m very pleased with my purchase and experience. Joseph McDonald was amazing getting us exactly what we wanted. Ida Akin

Joseph McDonald was very helpful and patient during selecting and purchasing our Ashley Furniture. We are more than satisfied with our purchase and experience. Mary Garcia

Mark was excellent

Alexis and Mark are the sales people to see, they treat you like family, very friendly and knowledgeable about everything

Mark was very sweet and helpful. He helped us with exactly what we wanted

Very knowledgeable and helpful.

We buy Al of our furniture from Ashley. The salesperson Dominque Henson did a WONDERFUL JOB!!!! He is very patient with you.

Leroy Jones was very helpful when we went shopping for a new sofa set at the Augusta Store

Mark was phenomenal in his customer service and knowledge of products and ways to save. He helped my husband and I get the best bang for our buck and we never felt like we were being "sold" or that he was trying to milk us. Bcs of his help, we were able to purchase some key essentials for our home. The entire staff were personable, but Mark was so amazing and patient. We had to leave in the middle and come back and he was just as great as the first time.

George A. Did a great job helping us today.

I really enjoyed my shopping experience at Ashley’s furniture. They made it a seamless transaction and I found what I needed! The team was very helpful and knowledgeable! George made sure I got everything I needed and addressed every question well!

Jefferson was professional, proficient, and knowledgeable about Ashley's products. He was kind while showing us our Living Room set, which we purchased within an hour of arriving at the store. Thanks Jefferson, you rock!

This is the worst company I have ever purchased something from. I ordered a bedroom suite and it was delivered. It was put together and it broke 11 months later. A technician came to fix it and they didn’t send the right pieces. A month and a half later the same technician comes and they did send the right pieces. They didn’t out my bed on the list to be fixed after they confirmed it was. The technician said that Ashley’s furniture took advantage of me because I am young. Tony still trying to fix my bed even though it wasn’t on the list for him to fix. Ashley’s gave me random pieces to put the bed together in the beginning. I do not recommend this company.

She is alsom very helpful and steered us right very patient we loved her personality

Chris was amazing! So helpful and never pushy. Great experience

Chris was awesome he was very helpful

Cliff was an excellent salesman!

Cliff took the time to talk and make our experience buying a dining room table enjoyable and personable. Anyone looking for furniture ask for “Cliff” for an enjoyable experience.

Jefferson is the person to go see! He's very professional and knowledgeable.

Ask for Leroy. Greeted me as soon as I walked in, showed him on my phone what i was looking for. He set up the order and did some great price matching to help. Fairly quick delivery time too considering everything going on in the region.

Mark was great and God bless him

My experience at Ashley Home Store was exceptional! Salesperson was knowledgeable and easy to work with. I told him what i was interested in and he showed me options and didn’t try to persuade me to go with a higher price.

I am very happy with my purchase. Dominique was very helpful and courteous.

Great experience Answered all questions.

The manager is very professional and courteous... great customer service!

Geno was great. He asked questions to better understand our needs and style. We had a great experience. We will shop here again.

My husband and I were in the market for new living room furniture. I had no clue what I wanted and went to multiple stores. I have a few years of sales experience and knew we were going to have a sales associate assisting in the process. But let me tell you. Geno was awesome! He asked questions I never would have thought about. And was showing us options that seemed to match our concerns. Even if the price was lower than the one we were looking at. I went in thinking I wanted a dark color living room set and left with a light colored stain resistant easy clean sectional! This experience was beyond easy. He had a great personality. He was there when we needed him and just watched from afar when we were just browsing. He would pop up when he saw us sitting longer than a few moments. We will shop with him again. And again. I have been in sales. He is a top tier salesman.

Jefferson was incredibly helpful in taking us through all of our options when we needed to replace our living room furniture after losing it to hurricane Helene. He answered all of our questions and helped us figure out the best option for us! Wonderful service!

Dominique H. was super helpful! The whole experience was fast and easy!

Mike was extremely helpful in finding the right sofa set for me. He was very friendly, knowledgeable, patient and spent a lot of time with me. He also took his time in determining the best pricing available. Highly recommend!!

Joseph is the best

Jacob was fantastic!

Cliff was really helpful and we got a really nice leather couch for our home picked out!

Manger Jo is the best yal come support my guy ❤️❤️❤️

When I deal with sales people, I love when they are not pushy. Mike you are awesome, I appreciate you and thank you.

The salesman, George A., was very nice. I was looking for a sleeper sofa, he showed me the sleepers they had on the floor and sleepers on line.

Joseph was amazing very patient with me and my husband and explained to us in detail. His customer service was/is amazing.

Come ask for Olina

Great place and Jeff was a huge help!!

I want to give my salesperson Joseph 5 stars. He was welcoming and attentive from the moment we stepped in the store. Thank you Joseph we are pleased with our purchase of a dining and bedroom set.

Stefani was an amazing help with our order. It wasn’t letting us purchase our set online, but she helped up be able to purchase it in store. She was super friendly and Caring. She made sure we got the best deal possible and we had the best experience!!! We will be back to see her in our future home purchases

The salesman Mark was very good went the extra mile for me and The store manager was awesome…Thanks Cori I appreciate you guys !!!

Mark was great !

Leroy Jones was a great help, and got us set up with a with living room set. Thank you Leroy

Mike was a great salesman very knowledgeable salesman and he was very approachable salesperson lots of laughs really enjoyed touring the furniture… Will definitely be back to purchase…

Mike was amazing helping identify our needs.

Just had a great experience at Ashley. Thank you so much for working me. Special thanks to Corri and Jeff! Additionally to Cliff, Mike, and Stef. I appreciate you all immensely!

I love them

I had an absolutely wonderful experience. Mr. Geno was very respectful and ensured that all of our needs were met. I would definitely go again just for his expertise and advice.

we went to the outlet store by the Gusta mall looking for a bargain. person was awesome and we found a clearance item that was great price. However, we bought a buffet that was listed for 1299 and they reduced the price to 950 for a cash purchase. I was super happy until I came home and search the picture of it to see who the maker was and found out that it was selling for 949 at the regular store.!! I really ticked me off and I felt like they were dishonest with us so I canceled the purchase. I would say do your homework before you go.

BEST PLACE EVER! The fact that they have this sofa and there is this cool Wireless phone charger and it’s a big game changer!

Stephanie was fabulous and so easy to work with! I recommend her to everyone!

Customer service was top notch. Very friendly staff. Great prices!!! Jospeh was knowledgeable, Matt and the guy with the purple collard shirt were very helpful.

Stefani was spot on with helping me get a mattress to help with chronic pain. She was understanding on budget. Incredibly knowledgeable on all things! Highly recommend her to help with all your home needs!

We had a positive experience. We were given time and space to look around. Our salesman, Jacob, was informative and helpful. There was a lot of furniture to choose from. Go and check it out for yourself!

First and foremost the customer service was impeccable. I was greeted by Christopher Harod which he was very pleasant to talk too. Chris heard my issues regarding a third party source and immediately got John Newton involved to help resolved the matter at hand. They both were able to resolved my issue and in the process I purchased a beautiful brand new dining table set on site. I will definitely recommend them two to anyone that’s looking for a sale person that actually cares about their customers. Thank you guys.

When you go to Ashley's, ask for Cliff. He knows what he has in the showroom, so he was able to take me to what I was looking for. He made my purchase easy.

They had some couches that we were really interested in, went back to buy one only to be told they don't keep anything in stock except a couple mattresses, so the $499 couch turned into almost $800 after the delivery fee. We went to Big Lots and bought an Ashley couch, took it with us the same day and paid less than what Ashley was asking to begin with.

Just purchased a bedroom set for my granddaughter, I received outstanding customer service from Cliff Brown he made our shopping experience very pleasant. If you want great service and no pressure tactics from salesmen see Cliff Brown at Ashley Homestore in Augusta Ga.

Geno was absolutely fantastic. He was on it RIGHT when we walked in the door !! He’s very passionate about what he does and he not only tells you about the all the bells and whistles, he goes out of his way to show you. this was probably one of the best customers service experiences i’ve even gotten. trust, if you get the pleasure of having Geno as your salesman, one you’re in for a laugh and two, you’re definitely finding the right furniture !

We went into Ashley's 9-1 at about 2pm. Our intention was a new leather sectional, dinning room table and chairs, 2 bar stools and possibly some end tables. Closing on a home this month and our existing stuff won't work. We were greeted at the door by "Geno". We've shopped at several stores and know it's customary to have a salesperson greet you, etc. We exchanged pleasantries and told him we had a list and wanted to look around and that we'd find him when we were ready or had any questions. Well Geno didn't take the hint and continued to ask questions, like where we live , none of which was relevant and it was obvious he was trying to "butter us up". We walked away from him, saw something that we liked and IMMEDIATELY he was on us....asking us questions and pushing to close the sale. We walked away AGAIN.... Found another piece ,and in less than a minute Geno was all over us pushing for a sale. I literally told him to "go away you're so pushy we can't even discuss this without you interrupting". He didn't take the hint so we left. Geno continued to follow us out, asking if we'd seen something that we would have loved to have seen had he the slightest,amount of social intelligence. He followed behind us all the way to the door until I told him "dude, leave us the f&$# alone". It was the most insane and surreal experience either of us have ever had. We ended up at another store , finding parts of our shopping list, and spending 14k. Whoever trains the salespeople at Ashley's, this guy needs some remedial work. You guys lost a 14k sale and any future purchases. The irony was at the other place, we were greeted the same way, said the same things, the salesperson made sure we knew his name and told us which areas to check and he'd circle back. He gave us the space to breath and look. He knew when to stop and see how we were and when to keep trucking. It was a good ending to what started as a miserable experience at Ashley's !

We went back 3 times to try to make the best decision for what we needed. Mark Brown was great at being patient with us and worked at helping us find what we needed. Never felt pressured and came away with exactly what we needed. Couldn't speak more highly about Mark. He was great!

Great customer service! Joseph was great! He was always ready to answer our questions. Great selection and quality.

Gino Norman helped us pick a recliner. He was well.informed.and friendly and so funny! Thank you Gino for all of your help and patience today!!

Thank All For The Help, Jacob And Stefani

Staff was friendly and helpful.

Mike was helpful and a pleasure to work with!

Mike was great to work with. Knowledgeable & didn’t pressure

Me and my Husband came here to look for some new furniture for our new home, as SOON as we walked in the rep Stephanie came to help and she has been such a big help. She did an AMAZING job helping us and showcasing the quality of the items we purchased. She is also very sweet! Definitely would recommend shopping with the help of Stephanie!

I wanted to gift my mother a new sectional for her living room and Cliff was very helpful. She had her mind set on one piece but after he allowed us time to browse more she found a sofa and loveseat that she adored! He helped us thoroughly and I really appreciated his patience, knowledge and great sense of humor.

Erica was excellent helping us with our living room furniture. She helped us find the perfect furniture and get the best price available! We are very appreciative!

Erika was very helpful throughout the entire visit and worked to help find the perfect furniture for our vision.

Geno was VERY helpful. I came in looking for a particular dining room set and he was able to order what I wanted. He explained everything to me in detail and was very friendly and patient. I will definitely shop at Ashley’s again.

Do not buy Ashley Furniture and if you do don’t buy their overpriced useless warranty. They find reasons not to repair or replace your furniture. This was supposed to be real leather. The Augusta store was nice but the warranty could not care less. I will never spend over $5000 again or anything at Ashley. Terrible warranty and service!

Erica was awesome! Great service.

Chris helped us today. We are really grateful.

George went out of his way to greet us after noticing no one else did while he was with another customer. He was quick, knowledgeable and professional, and got us out the door quickly and efficiently. A pleasure to work with. Ask for him if you’re here.

yeah! We got everything we needed for our new home! Joseph was helping us a lot! Thank you for all your patience and work!

Joseph was really helpful in getting us the right furnitures we need for our new house. Absolutely recommended!

Jason was an excellent sales representative!!, Cory Good was also great with customer service!

I appreciate the professionalism, knowledge, and comforting ora Cliff gave during our visit. I give Cliff a 200 on the scale of 1 to 100!!!

Cliff worked with us extensively to find the perfect house decor. His professionalism was beyond reproach. Thank "Team Ashley"!!!!!

Very good customer service & works with you

Amazing customer service! As a 19 year old business owner and entrepreneur I’m normally not taken seriously or respected as a customer but the staff here is very friendly and also professional! They made me feel very comfortable and treated me just like any customer should be treated. If you come in just ask for Mike, Jefferey, or Corri and they will be happy to help with anything you need and will take care of you throughout the entire process.

I had a great experience today I was helped by Mark he’s awesome and they have the best deals I’ve seen thus far ☺️🥳 I’m in love with the bed I chose 😊

Chris has helped me for almost a whole week and he’s been wonderful. He handles business very well and a wonderful guy to be around not only in a work space. Funny guy and we laugh and makes jokes. If you ever come here look for Chris “like Christmas”. Also at the front desk is what I know her as “Coach C”. Very kind hear wonderful to be around and will always have a smile on her face. They even mentioned that they would come out to one of my track meets. If you go to Ashely outlet you wills be very pleased as they treat their customers like family. Thank you Mr.Chris and Coach C!!

What a great experience. We enjoyed shopping here. Stefani did a great job helping us with our furniture, purchasing decisions.

Chris was fantastic!! He helped us Saturday, no pressure and very chill. We found the sectional we wanted immediately, but wanted to check out one more store. Returned and found Chris who hooked us up right away, explaining everything perfectly. Very personable and knowledgeable!! Can’t wait to get it now!

I recently had the pleasure of working with Stefani at Ashley’s Furniture Store, and I cannot speak highly enough about the exceptional service she provided. From the moment I walked in, Stefani was warm, welcoming, and attentive to my needs. She took the time to understand exactly what I was looking for and offered insightful suggestions that perfectly matched my style and budget. Stefani’s knowledge of the products was impressive, and she was able to answer all of my questions with ease. She made the entire shopping experience stress-free and enjoyable, going above and beyond to ensure I was satisfied with my purchase. Her friendly demeanor and genuine interest in helping me find the right furniture made a lasting impression. If you’re shopping at Ashley’s Furniture Store, I highly recommend seeking out Stefani. Her professionalism, expertise, and outstanding customer service truly set her apart. I’m thrilled with my purchase and will definitely be returning to Ashley’s, thanks to Stefani’s excellent assistance!

Erica is awesome

Cliff and John were great! They helped me and my husband pick out a new bedroom set! Will be returning!

Mike Casey was wonderful to work with. Went into store only having a basic idea of what I wanted. He listened to what I was saying and was able to quickly give me several options. Never felt pressured to buy and never felt rushed to make a decision. This was the easiest furniture buying experience ever! Would highly recommend Mike at Ashley Furniture.

Stephanie was awesome! She helped with our purchase. Glad I met her!

Excellence service! Highly recommend Leroy as your sales agent. My wife and I found the perfect matress and can't wait to sleep on it.

Leroy was awesome. He was very helpful and was able to answer all of my questions.

Corri was tremendous in answering all of our questions. She swiftly and easily helped us find multiple pieces for our house within our budget.

Leroy Jones helped us out today. Was very friendly and super helpful.

Leroy Jones was the best help in getting us a great deal and comfortable twin set sofa and recliner set ...plus the quality of their furniture was hands down superior from all the top brands we looked at ..

The service was impeccable. My wife and I found exactly what we needed. The salesman was extremely helpful and patient.

We dealt with Chris and he was very patient and very knowledgeable. Great experience and will be back for more.

Great service, the sales representative was knowledgeable and thorough, he employed exceptional customer service skills. Service was quick, would definitely return

Leroy Jones was excellent. Very though and easy to deal with. Best furniture store in Augusta GA

Stefani M. was amazing to work with, she greeted us at the door, listened to what we were looking for, pointed us in the right direction and then gave us the time to look around and decide. She walked us through the prices, delivery and warranty. We recommend her for any future purchases!!!

The sales team was very helpful and informative!

EXCELLENT SERVICE!!!!!

Great place! Friendly folks. Haven't got my living room suit yet, but they gave me a really good deal. The store is well kept, clean. Lots of customers from what I saw. The salesman made extra sure I understood the contact I choose. He worked hard to make sure what I wanted is what he gave me. Thank You

Eddy was very helpful, great experience.

Jeff!

I had some issues with online ordering and went into our local Ashley store where we were greeted by Joseph McDonald. He helped with every step explained everything perfectly and we were able to finally purchase the couch and recliner we’d been looking at!! Cannot recommend his service enough!!! Definitely will be returning if we ever need more furniture and working with Joseph.

I went into the Ashley Furniture Store to purchase a new bed and mattress set. Leroy Jones made it a very pleasant experience. I knew exactly what I wanted and he was very knowledgeable and accommodating. I would certainly recommend Ashley Furniture to anyone and tell them Leroy Jones will do right by you.

Stefanie was extremely knowledgeable and courteous. I am so happy with the items we purchased. She did an amazing job.

Mr. Jones is the epitome of professionalism. His superb customer service skills and patience made my furniture shopping an extremely delightful and stress free experience. Thank you.

Erica was amazing. She provided great customer service. Detail information and price knowledge. Also she pressure us to buy everything we inquire about. She's awesome.

We shop here often. Today we worked with Stefani. She was very friendly, knowledgeable, and extremely helpful. Stefani was straight to the point, quick, and NOT pushy whatsoever. She made the process easy and enjoyable.

Eddy was very helpful, friendly, and courteous

I normally have a great experience shopping at Ashley Furniture (and I've actually purchased a lot of my furniture from Ashley's). The service (or lack there of) that I received on Saturday 20 JULY from an employee named Chris wasn't that great. It seemed as if he didn't want to help me whatsoever. Unfortunately, this bad customer service/experience deterred me away and I ended up getting a similar piece from Wayfair instead. employees use to be eager to sell and on this particular day it seemed like no one really cared.

Me and my fiancé came to look at mattresses and a sectional for our new home. I was weary of the typical salesman experience but Mr. George greeted my fiancé and I as we walked in and asked what we were looking for and proceeded to show us and demonstrate to us many different options and price points. He was very understanding of our budget and had no issues letting us try out different things over and over to make our decision. He then worked with us to build a modular sectional that would work perfectly for our living room space. This man was diligent and extremely friendly and we would work with him again any day of the week for more purchases. Our interactions with some of his coworkers were also great as well. By the end I felt like a friend being looked out for and not just a customer being force fed to spend as much money as possible. They made genuine suggestions towards what we should purchase along with which accessories. In the end we purchased a new cooling memory foam mattress along with a mattress protector and cooling pillow, and a modular sectional as well. Thank you George for your friendliness and helpfulness and thank you to the other staff as well!

Beautiful store and great staff!

Mark

Mark was awesome

Jacob Santee was amazing, and helped me find exactly what I need. Highly recommend him for all of your furniture needs.

Wonderful experience. John and Jacob were so helpful. We are so excited to get our new furniture!

John and Jacob provided excellent service during the entire sales process! Brilliant sales associates!

Mark was great

Walked into this store, immediately was welcomed by a kind and knowledgeable salesman, Eddy. He was a fountain of information and help in furnishing my living and dining room! He was not pushy but understanding and was able to help me in a kind and quiet manner. So happy I chose Ashley's to do my business with. Thanks much, Eddy!

Mark Brown was awesome helping me find a dining set and chaise lounge sofa. Excellent!!!!

Joe helped us furnish our house. At check out, Corey was super friendly and walked us through our bill.

Joseph and Corey were awesome handled everything and gave us a great deal go see them!

The management & sales associates are Ahhhhhhhhmazing! Customer service is phenomenal & they are professional. Will recommend hands down!

We were in Ashley today purchasing outdoor furniture at the Augusta location. We were greeted by a wonderful salesperson named Mark who helped us greatly. He was knowledgeable & friendly. It was a very easy purchase.

Chris did a great job with getting us the living room set we loved. I’m so excited to see it delivered!

Chris did an amazing job! He was able to provide all that we needed and our furniture looks great!

The salesman was informative and patient with us. He was very helpful ans once we made our decision, the process was handled quickly.

Our salesman Gene was PHENOMENAL, he had the best customer service. He worked with my husband and I to get exactly what we wanted.

Me and my wife had an amazing experience here we recommend Gene or Geno he is the best hands down helping find what you need for your new or existing home

Absolutely loved the service friendly. Got approved for my new bed.

Mike was such a great help!! We had a wonderful experience shopping for a mattress and living room set! Thanks again Mike for all of your help, you were awesome!

Jacob and John were awesome with assisting me in purchasing an additional furniture piece from Ashley! I will definitely be back to this specific location in the near future.

Mark was extremely helpful. We were looking for several pieces.

This was an excellent experience. George in the August store was amazing. His knowledge of the merchandise, sales, and general information was exceptional.

My experience here was great! Christopher Harod provided me with great customer service! He exceeded my needs! Will definitely be back in the future for additional business!

We went to Ashley’s Furniture for a faux rabbit area rug, when we were met by Chris at the door with a warm welcome. Chris turned out to be the man for the job, he was very patient and knowledgeable. We ended up purchasing a sectional and an ottoman for a great price. The manager John also turned out to be a great help. Thank you Chris and John for helping furnish our new home. 🏡

My husband &I had a great experience shopping at Ashley. Our salesman, Chris, was friendly, professional, & knowledgeable. We never felt pressured. We are happy with our buying experience at Ashley Home Store.

Stephanie did a great job of showing us all of the different couch selections and walking us through the buying process! We can’t wait to have our new couch delivered!

Gail Pates was amazing!! She met us at the door with a smile, and offered her help. She was the perfect match for us. She was patient with our indecisiveness, was not pushy at all, and went above and beyond to find us what we were looking for in our price range! She even requested additional discounts from her manager. Go see Gail! She is definitely an asset to the Ashley team!

Ericka and Mike in the Augusta store were knowledgeable of the items and worked diligently to ensure we made a purchase for our home that we were satisfied with. Mark Holliday Grovetown, Ga

Just wanted to do a really big shout-out to Mike for introducing us to the world of Tempur-Pedic mattresses. While it was not something we will jump on immediately, the customer service he provided was next level. We will definitely be back for our future furniture needs and when we’re ready to take our sleep to the next level.

Amazing person. Knows his merchandise. Thank you

Erica Kitchens was fantastic to work with, helped me get a discount that was not available online.

The team at Ashley did an outstanding job, they were incredibly generous with their time, and expertise, and worked hard to fit the set I was looking at within my budget. If I ever have additional furniture needs, this will be my first stop!

Great sales team. Very patient and understanding.

Ms. Gail at Ashley’s was a great help! She was patient and knowledgeable despite being new! Ms. Cory stepped in and assisted as well, with thorough training on the new system as well as the ins ands outs of discussing financing breakdown, Ms. Gail will be a force to be reckoned with on the sales floor!

Very overpriced furniture for the quality. I only had my bedroom set for three months and the drawers will not stay closed.

Mike was super personable and very helpful!

Gene gave amazing customer service. He provided five star service in helping us choose our entertainment set.

Mike was great. He was very patient and took time to clearly explain the product we were looking for. Great customer service.

Gen had amazing customer service, and helped me pick out what i liked. Amazing!!

Jacob,Corri, & the rest of the team were amazing and I recommend coming here for all of your needs for furniture!!!!!!!

We had a wonderful experience at Ashley Furniture location in Augusta,Ga. Our sales Associate Joe was verey knowledgeable and kind.He gave us the opportunity to browse around without hovering and knew when to approach us.He happily answered all the questions we asked of him.Joe gave us excellent customer service.Thanks Joe!

I love shopping at Ashley they have the best deals

Chris was great! Extremely helpful.

Our search for a new furniture was smooth and easy as our agent Chris was there for us when we needed and helped make our furniture search go well. Will definitely recommend this store and Chris as your agent. Now waiting for delivery.

Gene Norman was very informative and helpful during our furniture shopping experience!!

Stephanie helped us to pick out a couch that would fit our space and was very helpful and patient and also presented us with many choices. Def recommend!

I had a really nice experience. Please pick me to win. Thank you.

Stefani is the best and is always very helpful and professional.

Went into Ashley Furniture and was greeted by Stefani in Augusta. She’s such a sweetheart and really took good care of me! She explained everything thoroughly and made sure I understood everything and that my needs were met! Please ask for her when you go! She is passionate and genuine!!!

Mike at the Ashley Augusta store was incredibly helpful! We were making a phone order for furniture for our daughter’s college apt. Mike made it easy and kept me updated every step of the way. Definitely recommend him and Ashley Furniture. As a long-time customer from our various moves, I appreciate the friendliness I consistently receive. 👍👍

Stefani was extremely helpful and polite, haven’t had an in-store experience like that ever 10/10

Coming in nervous not knowing how I was going to afford furniture. Erica sought me up with a great payment plan that I didn’t know about. She was very generous and understanding of my situation. I would highly recommend her to be a service to any customer

A family friendly environment. The customer care is amazing and attentive. You can always have your questions answered quickly and they demonstrate the benefits to purchasing from them. I have only had good experiences in this location. The team shows expertise and knowledge of products available. Certainly suggest getting Diamond care on any of the purchases made as well. Protection is offered on almost everything.

Marvelous job I appreciate yourl business

Erica is the most polite and kind person I ever met. She made me feel comfortable to buy from the store. She was very knowledgeable and understanding. I would consider her as your sales representative

Erica was very helpful to work with thanks so much!!!

My boyfriend and I went to look at new mattress. Stefani is the best!! She’s so friendly and welcoming. I definitely suggest going to her for all your furniture needs especially if you need a new mattress, we will definitely be coming back!

Stefani is awesome! Very helpful and got me exactly what I wanted. Will be returning to work with her again!

Go shop with Stefani! She’s the best of the best! Very knowledgeable about all furniture and especially the mattress department!

This our is second experience with Mike and he is always awesome! We arrived late with a busy toddler and he didn’t try to hurry us. He is very friendly yet professional. Great asset to the team, I asked if he was a manager or owner the way he was taking care of us. Great job Mike you will see us again.

Even though Gail, the associate that assisted me, is a new employee, she handled my purchase excellently! From the time I met her she listened intently to what I was looking for and made sure that I was happy and satisfied with my final purchases! I would definitely recommend that if you are in the Augusta area that you ask for Gail! You will leave the store as a satisfied customer just as I am!

Eddy was a fantastic help, next time we purchase furniture we will be coming back!!!

My husband and I went in for the Memorial Day sale and while they were busy it appeared they had enough staff to cover. We had Joseph help us and he was really amazing. He listen to our likes and dislikes and what we were looking for. He showed us all our options and was patient as we decided. He wasn’t rushing or pushing us which is something I really enjoyed. He mad the process easy and made sure we were clear with what we were getting and our payment options. I loved it and would recommend this store

Leroy, Mark and Jefferson were very helpful with the purchasing process. Excited for our new purchase.

We gad a great experience today. Mike was wonderful helping us find the perfect furniture.

Erica was great she greeted us promptly at the door she was friendly and was very helpful with our all of our specifications of what we wanted. She explained all the promotions and discounts and financing and was very informative!! We will definitely request her for any future furniture needs!!

I recently had the pleasure of working with Gene Norman at Ashley's Furniture Home Store, and I can't say enough good things about him. Gene is an excellent salesman who truly goes above and beyond for his customers. He takes the time to get to know his clients personally, which makes the entire shopping experience feel personalized and comfortable. One of the things I appreciated most about Gene is his dedication to finding the best and most affordable deals for his customers. He understands that everyone has a budget, and he works diligently to find options that are both high-quality and reasonably priced. His knowledge of the store's inventory and his ability to match products with customer needs is outstanding. Gene's commitment to customer satisfaction is evident in every interaction. He listens carefully, offers thoughtful recommendations, and never pressures you into making a purchase. Instead, he provides all the information you need to make an informed decision. If you're in the market for new furniture, I highly recommend visiting Ashley's Furniture Home Stores and asking for Gene Norman. His exceptional service, friendly demeanor, and genuine care for his clients make him a standout in the industry.

Erika was such a great help, so dope to work with

Great place to shop for the price . The experience was amazing ! Geno took great care of me ! Definitely would recommend .

Gino rocks! This store has such a wide variety, and Gino is so kind and makes the experience so much more enjoyable!

Gino is the absolute best!!

We came in to purchase several items. Gene helped us out, and really went above and beyond to help us out. Great store and incredible customer service. Thanks Gene!

Gene was a pleasure to work with. Joe was awesome as well! Very pleasant experience!

Mark was knowledgeable, easy to work with. Great Guy!!!!!

Ms. Erica was the best she was very funny and helpful, she’s and outstanding worker, you can tell she loves her job !

Erica is Amazing very helpful!!!!

Great experience. George is extremely knowledgeable, was able to quickly help me find what i needed!

Erica, a great salesperson! She offered her opinion to help me finalize my purchase. I enjoyed my experience.

I had a great experience while purchasing my bed frame, dresser, and couch. George was able to help me choose a couch same day after looking for a couch for over a month. Mark checked in even though I wasn’t working with him. Jeff also made sure I was happy with my experience and kept me informed about shipping on my items. I will be buying from this store again! See George & Mark they will take care of you!

Joseph McDonald made our purchases easy!! We got our living room, master and spare bedroom sets along with our dinning room set. He walked us through the whole process, didn't pressure us and really helped us pick out some beautiful furniture. Recommend going here and asking for Joseph!!

Joseph McDonald was awesome!! Very helpful! Made the process easy. Super friendly

Erica and Cory were made purchasing a piece of furniture such a pleasure.

Erica was a pleasure from point of contact until the end of our purchase. The staff makes you feel very welcomed!

Mike and Jeff are an unbeatable combination. The customer service and knowledge is off the charts! Definitely go see them :)

First time shopping for furniture. Great customer service!! I had the pleasure of working with George, he was super friendly and explained everything perfectly.

Very helpful I recommend seeing g him when you go to the store very friendly

I received Excellent customer service from Christopher Harod. My experience was Fantastic. Thank you Ashley Store in Augusta ,Ga for your help, very much appreciated 👏🏽

Jacob is wonderful ! He took his time to help me fund exactly the style of dresser & chest I was looking for. He had great ideas and was super helpful and patient.

This was first time visiting an Ashley Store, I had a wonderful experience. Stefani was really professional and friendly. She helped us find exactly what I was looking for. I would be going there in the future too.

Loved my shopping experience. Eddy was great and really helpful getting me through the purchase process. Can’t wait for my couch to be delivered so I can enjoy it. Thank you!

Mark the sales agent was great!

Friendly and supportive staff

Mike was great host, Thank you so much.

very good timing was in and out the bed selection was wonderful!

Stefani and Jefferson made the already great experience even better

We came in looking for a couch and Erica helped us out and she was awesome! Helped us choose the perfect couch for us! If you’re looking for any furniture definitely ask for Erica!!!

Leroy was helpful from start to finish!! He helped me find the perfect furniture for my new home!

Great Sales Rep!!!

Was looking for small table for my mother’s birthday. Mike was awesome in assisting me. He was also very kind and knowledgeable.

The gentlemen that helped us find our dining room set is super knowledgeable and super helpful!

Stopped by to look for a chair for my daughter’s room. Stephani was very helpful and personable.

Mark Brown was so very helpful today with all of my questions and searching for a new dining set and other pieces. He was very patient and informative. Please come on by Ashley Store and see him for all of your future needs.

Christopher was great 😃

Stephanie was very knowledgeable and helpful. And Cory was helpful the buying process. I can’t wait to get my new sofas home. Thanks Ashley Furniture.

Mike Casey was exceptionally helpful and thoughtful salesman

If I could give him 10 stars I would , 😅😅

Very knowledgeable

I had a great experience at Ashley today with Stefanie . She was very knowledgeable of the mattresses and helped me figure out which would be best for my situation…. And kudos to the at manager Jeffffff … he was super supportive and helped seal the deal for Stefanie’s sale… great teamwork!!!!!

Great experience with Chris! He kept searching until I found the correct for me! I will be back

Stephanie and Cory were very helpful and went above and beyond to fill my order. I truly appreciate it. Thank you

Amazing store with a great selection! We enjoyed the prices of the items in the outlet section. Sales associates were kind and helpful. Thank you George for being so awesome both times we came in!

Very nice customer service