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Ashley Store & Outlet Augusta, GA
Ashley Store + Outlet
Store hours
Open today: 10:00 AM - 09:00 PM
About Ashley
The Ashley Store + Outlet in Augusta, GA represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
Ashley Store + Outlet in Augusta has moved to a new location at 3435 Wrightsboro Road, Suite 1200. At this beautiful new Ashley Store + Outlet, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Stearns & Foster—as well as our very own Ashley Store Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Store Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley Store, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home.
Customer Service
In-store offers
What our customers say
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I was given the opportunity to try the mattress and given a thorough demonstration. Both employees was very helpful and knowledgeable in the information Concerning my purchase. Very satisfied customer .
Connie was so nice & helpful
Stefani at Ashley store and outlet was super helpful! She was so kind, asked questions to help us narrow down our selections and customize her suggestions. We had our 5 month and 2 year old daughters with us, who were acting their ages 🫣🤣 and she was kind and understanding with them and us as we jumped back and forth between parenting and furniture convos. Highly recommend asking for her personally! She even worked with us to get the price point to exactly what we needed monthly as well! The quality of furniture and customer service here is amazing! 🤩
Leroy was helpful with my purchase.
The Sales person was very helpful. He was going to email me with the sales receipt but I haven't seen it yet. I'm going back to the store today.
Mr Leroy was very attentive, patient, and provided all around great customer care.
I’m a new homeowner and wanted a new bed set. I came into the store 3 times within 2 days. Each time Jeff greeted us and was working his hardest to get me the bed room set that I wanted. On our 3rd visit I got the bedroom set that I wanted thanks to Jeff. We are so thankful to him and his professionalism. I definitely will come back when it’s time to get some additional furniture.
Customer service was awful. We waiting for over 30 minutes for someone to assist us. There were 4 salesman there and I just felt I was ignored the entire time. The manager came to assist me after I acted outrageous. When he came , he stated he was going to get a price for me and never returned. After 15 minutes, he sent another salesman over to assist me and heal acting very confused. Ten minutes after that, a different salesman comes over takes my information and he disappears for 15 minutes claiming he’s getting the price together. I thought it would be a stress free experience due to me paying cash !!!Just an awful experience. I will never return!
Was in and out in less than 30 mins. Also my order is being delivered by the end of this week which is nice but would like if they had a warehouse or some items in stock at there location that way you don’t have to paying shipping fees on absolutely everything.
Great experience. My husband and I were real indecisive on which dining set we wanted. The rep help us decide by giving us full details on each set from the material down to the durability & we even got a great deal on a 5yrs warranty!
George is the man! Please if you are in the market of getting living room furniture, he will make your experience fun, simple and very smooth. Thank you again George! We can wait to come back!
Olina was absolutely amazing with helping us pick out our new couch set! Very helpful, courteous did it all with a big smile! Thank you!!
Gino is always a pleasure to deal with - honest, funny - great salesman
It was a great experience. I walked in and found exactly what I wanted and the sells associate was so helpful. I’ll definitely go to Ashley’s again for any furniture needs.
Very good salesman and they treat you like family and welcome you you in store and store was very clean thanks
Leroy provided us great service and was extremely helpful
Please go see Mr Geno! Down to earth will get you what you need! Will make sure you are happy before leaving!
The Ashley store in Augusta has always been a great store to my family and I. The people there are friendly, not pushy, and very helpful. Olina was patient with us, helped us out for 2 days in a row for many hours to find the furniture to fit our house perfectly! Thanks again
Very pleasant shopping experience. Knowledge and friendly sales staff that treated my wife and I like people instead of a sale. Huge selection they have everything you're looking for in furniture, and excellent financing options. Highly recommend. Go see Joe and the rest of their excellent sales team.
Knowledgeable associates, good merchandise and well planned lay out.
Jacob was awesome!
Sales Rep Jeff was AMAZING!!!! remembered our names from the day before & everything we wanted to purchase! Made the transaction smooth as possible! Can’t wait to get our new furniture to enjoy
Stephanie was awesome!! Thanks for a great personable shopping experience!!
Great working with Mark
Leroy was extremely helpful and patient.
I recently visited Jefferson at Ashley Store Furniture Outlet and was blown away by the exceptional customer service I received! Jefferson went above and beyond to ensure I found exactly what I was looking for. His knowledge, patience, and friendly demeanor made the entire shopping experience truly enjoyable. I highly recommend Jefferson at Ashley Store Furniture Outlet to anyone seeking top-notch furniture and outstanding customer service. Five stars isn't enough - I'd give it ten if I could!"
Solid selection of furniture. Good prices and easy checkout. Stephanie was our sales rep, very knowledgeable and friendly. We will be back!
Leroy Jones is top tier salesman for Ashley. Smooth process, excellent service for an in and out experience.
Stephanie was great
Leroy was very helpful, explained everything and helped us thru our entire process.
Our salesman was very professional and helpful.
Jeano was an absolutely wonderful associate that I would recommend to anyone coming to Ashley's for a fresh start or just looking to update!! 10/10 stars experience!!!
Jeano was very helpful and really worked with us on prices and a financial plan I always love this place!
Jacob M. Was great. Very patient and kind!!!
Staff did amazing job during delivery 🚚 they were in and out i will be shopping here again and special shout out to jamal and bernard 🤗
Leroy was great! Made my purchase super easy!
Stefani was great in helping us select, ordering, and walking us through the purchasing process. We plan on purchasing more in the future with her and Ashley furniture.
Leroy was a huge help! He was honest and did right by us. He wasn’t pushy at all he just provided us the information and let us make a decision. We just bought our first house and we have been to many many stores and he is by far the best salesman’s we have worked with. Calling him a salesman’s honestly does not feel right because he was the opposite of what most expect. Leroy Jones was GREAT!
Marc and his coworker was very polite and answered all of my questions professionally
Jeff at the Ashley Store listened to our needs and didn't hesitate when we asked to look at the Outlet Store first. He was very helpful and tried to accommodate our requests well. Thx to his help, we found the perfect couch for our sq footage w/o feeling like we were the lesser buyer.
Geno was very helpful in showing selections that would match the decor and esthetic of my living space. 10/10 will visit again for great selections.
Great customer service!!!
Great customer service.
Jacob M was an amazing help to my Mom picking out a new living room set. He was patient and very professional when explaining options. Came back after checking out other options - he remembered her name and had us taken care of quickly! Would highly recommend Jacob M at the Augusta store. 5⭐️
Management was awesome and did everything they could to make it a smooth process for me. I worked with a few different sales associates here and they’ve all been wonderful
Mr. Leroy was exceptional, patient, and very kind in assisting me in my recliner purchase. Thankful.
Ask for Leroy. He took care of us but wasn’t pushy.
The young lady that was the sales associate was very helpful. She had an air about her that she was confident in her knowledge of furniture. Would ask for her if we need to buy any more furniture.
Geno was amazing with helping us find our furniture for our entire home! He gave amazing ideas for what we can do with our space and led us to furniture and styles we never would have thought of without him! Highly recommend!
Geno was a huge help with amazing detail to attention for what will look good in a home, Ask for him and he will not disappoint
Geno was very patient and knowledgeable about the furniture quality. Thank you for your time today.
Geno was a very awesome salesman!
Geno was a very awesome salesman definitely recommend!!!!
We went in looking for a vanity for our daughter (which he did help us with) and came out with a new mattress and adjustable base! Geno was so knowledgeable and walked us through the whole buying process. He was super friendly and personable and we can’t wait to have him help us with any of our future furniture needs!
Leroy helped me out very much. I appreciate it the quickness of the sale.
Jacob did a great job of answering all my questions and my concerns
My husband and I went to Ashley’s Furniture to look for a new couch. We were helped by George. George showed us a lot of couches even ones not in store. George wasn’t just any salesman he was very helpful and wanted to make sure to find a couch we loved. George was a great vibe to be around and to talk to. There were several ones i liked but my husband was being picky. Would love to go back to Ashley in the future.
Stefani helped us today while shopping the showroom and it was a great experience! She helped us find the perfect dresser for our nursery.
Leroy was extremely knowledgeable and helpful! Helped us find the perfect sectional for our home! Highly recommend him!
Stefani was very helpful. Great experience.
We were nicely greeted by Erica. She led us through the store as we were looking for a specific piece of furniture. Erica then showed us their nice video screen catalog. We found what we wanted and Erica managed a great price. Would definitely ask for Erica again.
Awesome Customer Service, thanks Stefani for all your help. Your patience, understanding, ability to multitask and assist my family and I towards a best probable furniture purchase made a significant impact. Thanks for all your help and we look forward to seeing you again soon!
Olina was absolutely amazing ! She listened to our wants and needs and she was able to get us what we want. We were in and out. Will definitely continue to do business with her.
Miss Erica greeted me as I walked into a Huge Ashley Store.....She was very pleasant and offered her help......She let me browse till I had some questions...She helped me buy a beautiful bedroom suite....I had a Wonderful experience.
Stephanie was so amazing! She was so kind and helpful and gave us the best deal!
Geno was very helpful and informative!
We recently visited Ashley Furniture and had the pleasure of working with Geno. He answered all of our questions, was very attentive, worked with us late into the evening to make sure we got exactly what we asked for... and at a great price! Highly recommend! Thank you, Geno!!
Geno was awesome. Would recommend!
We had an easy, no fuss experience at Ashley Home Store in Augusta. Olina was very helpful in helping us pick out some bedroom furniture after ours was damaged during Helene. She helped make the process less stressful which was greatly appreciated.
Stefani was super patient with us and showed us multiple bedroom sets to meet our needs and wants. She was super friendly and knowledgeable. Definitely recommend this store and ask for Stefani
Mark was very helpful
Geno was great with helping me find what I was looking for
My husband and I had a great experience purchasing furniture at Ashley Store. Alina Michnuk, Home Furnushings Consultant, is amazing! She worked carefully to help us make a purchase that would best fit our needs. I will definitely return to that store for other purchases.
Olina was really helpful, courteous and professional. Thank you!
We came twice and had the pleasure of working with Erika and Olina! They were so kind and helped us find the perfect table!
I went to four other furniture stores that day and My experience at Ashley's furniture store was by far the best best experience I had... They made me feel very comfortable And welcomed, they was very knowledgeable about their products. And they help me to make the best purchase and I got exactly what I wanted with eases...
Olina was fantastic! She answered all of our questions. Perfect balance of giving us space to shop and explore while also being near by to help us with any questions or concerns! Excellent customer service! Thanks!
Ashley furniture isn't even worth giving stars!!!! I had to give 1 star just to post. Ashley furniture is Very unprofessional, very rude, and ALLLLLLL the above! God knows I didn't won't to spend a penny with them. But my wife really liked the bed, and diner set they had. But i told her, my children, and friends don't shop there! And I definitely won't nomore....
Had a great overall experience, very knowledgeable and help me with all my needs
Stefani was very helpful and quick to address our needs!
Stefani was very professional and courteous and got us a great deal!
Very helpful without being pushy. The salesman listened closely to our needs and found a great match of furniture for us.
I knew what I wanted. This team was great with helping me find a piece in my set, and helped me place my order by phone, complete paperwork digitally & arrange my delivery so I didn’t have to lose time in my day driving over in person. Just what a busy, working mom needed!
My shopping experience with Stefani T. was expectional, from her greeting at the front door to our parting. She was knowledgeable about various products and services associated with Ashley furniture and the store's policies. Stefani was Not pushy; she accepted our preferences and what we were looking for and provided guidance. I appreciated her candor and enthusiasm as well as her salespersonship. Thank you so very much for your attention Stefani!🙂
Stefani Tribble helped me from the time I entered the store through my purchase! She was patient, knowledgeable and polite. I love what I purchased and enjoyed working with her! What a connection I now have when I need more furniture. Thank you Stefani.
Leroy was great and took care of us. Amazing guy
Leroy was awesome!! He was so helpful.
Jacob M was great! Had him running in a few circles for the furniture and quotes we were looking at! Very easy and nice to work with!
Leroy Was AMAZING! He Helped Me Find Just Tje Bunk Bed I Needed For My 5 Year And 3 Year Old
Love Stefani she made my experience as painless & joyful as possible. Definitely will come back solely because of the customer service. 🍀
Stefani was a pleasure to work with. The entire experience was phenomenal.
The salesman was great. He made sure he did everything possible to make sure my wife and I were happy and got the furniture we wanted. Also convinced up to buy something else doing our purchase.
Stefani was an amazing sales rep. She made my transaction a breeze and also gave me confidence with my buy. I appreciate you.
Stephani was the greatest sales women I’ve ever had.
I was looking for a specific piece of furniture. Mr. Cliff Brown was very diligent with meeting my expectations and needs. I walked out with the perfect couch for my living room. Thank you Mr. Cliff Brown. Nichelle D. Clay-Vaughn
Mr Leroy, was amazing ! Patients, funny and a joy to work with getting my purchase . I would recommend anyone to him because of he’s very knowledgeable and amazing !!!!!!!!!
Jacob M was also salesperson. Thanks again for your patience and very detailed of the mattress and furniture. Dr Y
Geo was amazing!!!!!! 5 stars all around!
cliff was very helpful and professional
Olina was a great help, super friendly...
Jeff took real good care of me..Great salesman!
Leeroy was awesome and helped me through each step of the purchase. I highly recommend!
Olina was very helpful and patient with my over thinking!
Olina was so helpful and was very easy to work with.
Cliff was great! He was prompt and got us exactly what we needed.
Very helpful and knowledgeable.
Stefani was very pleasant to work with & very helpful. She answered all the million questions we had with a smile.
Stephanie was super personable and helpful. She found us what we were looking for at a great price and made this process super easy for us. Pregnant woman approved 👍🏼
Great to work With Stefani she was great.
George was super awesome and patient. Made the whole process super easy and painless
Olina was easy and amazing to work with
GENO, was very professional, knowledgeable, and very understanding and work with us to give us the best deal. He did not pressure us but ensured we was satisfied with our purchase.
Very nice, Geno
The sales person that helped us was so nice and helpful with our decision. We are completely happy and would recommend Ashley to anyone shopping for their next furniture purchase .
Stephanie is so amazing! She literally help me design my dining room! Her and her GM rock!
Geno was awesome very knowledgeable
My experience was awesome. Cliff was very nice and patient. His knowledge in helping us decide was top tier. I will definitely recommend him to others.
Absolutely wonderful experience!!
Gene was very helpful and informative in purchasing a mattress. If you want someone who knows their business get with Mr. Gene.
So much for my glowing review of Ashley Furniture. I was told my loveseat would be delivered on November 18 and my chairs on December 11. Nov 18 rolled around with no communication and when I called several days later I was told that everything was scheduled for December 11. Bot confirmed dec 11 delivery but then sent a text saying it was delayed. New confirmation was made for December 14 and then a delivery time frame was confirmed. Delivery people showed up today with ONE CHAIR. Ashley told us no partial deliveries could be made yet they deliver one chair and absolutely no estimate as to when we will receive our furniture that we ordered on Nov 9. I am NOT HAPPY
Jeff and Olinia did a phenomenal job assisting me with getting a bed and living room set for my new apartment. They were understanding of my situation and ensured that my needs were met. I highly recommend using them!
Loina and Mr. George were of great help to me and I greatly appreciate their assistance and great communication skills.
We had a great curtious sales rep Erika help us find what we wanted, and help get the cheapest price.
Leroy jones was very professional and a joy to work with. Awesome salesman
Jeff and Olena were awesome helping us buy a bed!
We had a great experience looking at furniture that turned into buying furniture when we saw the right couch seat and chairs for a Sun room. No pressure from Cliff our sales person who was helpful when we needed him
Cliff at this store was very helpful and friendly with the purchase on a sofa for my new house. Would definitely recommend working with him.
Cliff was friendly and helpful. Definitely recommend.
Jacob McMillan was awesome in helping us identify our needs for our new home. Go see him for great deals!
Leroy was very pleasant to work with. I came in with a very specific taste when it comes to furniture and he was able to help me find exactly what I was looking for while staying under budget. He was able to help us find everything we were looking for and more! We got our entire new home furniture for an amazing price. Thank you Leroy!
This store made the furniture buying process plain and simple! George was great and helped us from beginning to end!
Buying our living room furniture here was such a phenomenal experience! George was knowledgeable and awesome assisting us with all of our wants and needs!!! He totally sold me on the cooling mattress and Purple pillow! It was absolutely amazing! Run to this store! We will definitely be back!!
I was on the hunt for a dining room table to fit in my space. I had the pleasure of working with Erica upon entering and she went the extra mile in active listening and even pulling out the tape measurer to ensure it would work in my space. She even took me on a field trip to their break room where they had the bar stools I was interested in so I could get a first hand look. She was extremely flexible with my schedule and kept me up to date through the entire process. She had me sold before I even left the store although I had to come back to complete the sale!
Geno was extremely friendly, kind, and willing to assist.
Excellent service. George found what I wanted immediately. Was knowledgeable, respectful and kind. Way to go Ashley!!! Quick and easy process. All the staff were kind and nice. Excellent experience!! Thanks Ashley!!
I recently had the pleasure of purchasing a mattress at Ashley's Furniture, and I cannot recommend Olina highly enough! From the moment I walked in, she greeted me with a warm smile and took the time to understand my needs. Olina was incredibly kind and patient as I navigated through the various options. She answered all my questions with genuine knowledge and never rushed me, making sure I felt comfortable with my decision. Her expertise helped me find the perfect mattress that suits my sleeping style, and I couldn’t be happier with my choice. It's rare to find someone who truly cares about their customers, and Olina exemplifies that quality. Thank you, Olina, for making my shopping experience enjoyable and stress-free! I’ll definitely be returning to Ashley's Furniture for any future needs, and I hope to work with her again. Highly recommend!
Mr. Geno was very helpful and professional.
Geno was very informative and went above and beyond to answer any question I had!
Leroy was instrumental in helping find a bedroom set that was perfect for my daughter. His customer service is top tier. He should be the one you look for when entering Ashley. He provided service that catered to my current needs. I’ll define back to purchase more.
Joseph I enjoyed being at Ashley good salesman.
Joseph was amazing
Jeff L made my first experience buying furniture very memorable. He was very patient with me and showed me everything and then narrowed it down to my budget. I appreciate him showing me the different price ranges especially since I didn’t really know going in what my price range was. I will definitely be back for more!
Always had a great experience shopping here. For our most recent purchase, we had George help us and he was so helpful and professional!!
Super friendly staff. George was exceptional. Answered all our questions. Definitely coming back!
Joseph was phenomenal. I went in there didn’t feel rushed and was able to browse. He took the time to explain the items I was purchasing and didn’t try to sell me on products that was not necessary. 10/10 go to Joseph!
This store is wonderful I really enjoyed my experience shopping with the team! Look for George and he’ll make sure to address all your needs!
George and Cliff are the best!!!! So helpful and know their stuff. Got the best deal thanks to them!
Jefferson helped us buy our first sectional for our home. He provided great feedback not only in the sofa, but also the great attributes the sofa has to it. Very professional about the whole process, and would highly recommend requesting him to work with purchasing your next piece of furniture from Ashley Furniture Home Store.
Great customer service. George was kind and helpful.
George was very friendly and accommodating of our many questions. Well layed out showroom. We’ll continue doing our furniture shopping with Ashley.
Jefferson was a pleasure to do business with. He was very knowledgeable on the items that we purchased. He was very polite and professional. I would definitely purchase from him in the future.
Erica did d a wonderful job. Flexible and friendly!!
Jacob helped us with our purchase and he did a fantastic job!!
Stefani was awesome and very knowledgeable!
George (Alexander) was very polite and knowledgeable. He wasn’t pushy answered all of our questions with ease. He’ll definitely be our go-to!
GENO, did a great job showing us options and living room furniture! Very professional and courteous!
Jefferson was an excellent consultant! Great attention to detail and a pleasure to do business with.
Shout out to Jefferson at Ashley Furniture!! He was patient and showed us exactly what we needed. Something comfortable large enough for our family and pet friendly.
Geno was great! Patient and understanding!
Great place to buy a sectional. Mark was very helpful. Thank you!
Chris has now helped me for 3rd time and has been great every time. Very straightforward and doesn't hard sell. Exactly what a good salesman does.
Stephani was amazing! She helped us with our purchase of our new table! Would recommend to all. Great customer service! Thank you!
Jefferson provided excellent customer service to my wife and I. He explained the product in great detail.
Chris was awesome! As soon as I walked in, he was there to greet me!
Leroy was fantastic! Amanda was awesome too...thank you so much for superior customer service.
Erica kitchens was amazing!!! So excited
Omg I love Erica kitchens!!! She deserves a raise
Leroy was amazing! Thank you!
Great experience! Leroy was wonderful to work with and very patient!!
Geno was awesome to work with. We got nice furniture at a great price!! Thank you for all your help and patience as we picked out the right set. I would recommend anyone to work with him and to come to this location to buy furniture.
Olina was fabulous! Prompt, courteous and informative!!! TY Olina 😊
George and Jacob were great help! :D
Leroy was awesome !!
My daughter recently move to the area and was looking for a sofa and our salesperson Cliff was very helpful and friendly.
Thank you Geno! You deserve a raise!!!!
Geno is great! Clear communication, and great listening skills. He found us exactly what we were looking for!
Geno was very helpful and professional! We appreciated his time and knowledge.
Mr. Geno is the best. He will run you through whatever you want to look at with enthusiasm and care. You’re in good hands with geno.
Yall go down and ask for Geno he was excellent and has wonderful service critique…..all around great place to shop
Geno was very helpful with helping me decide the type of style of furniture that fits me. I will return for future purchases!
Geno was the BEST help! We found the dining room table online and wanted to see it in person before purchasing. He took us straight to the table and provided so much detail on the pieces. The table was definitely a must and Geno convinced us in all the right ways to buy. The checkout process was smooth and straightforward, even priced matched with the website! Highly recommended working with Geno if you can!!
I recently visited Ashley Furniture and had the pleasure of working with Jefferson. From the moment I arrived, he was incredibly knowledgeable and patient, taking the time to help me find exactly what I needed. Jefferson even moved several tables around to make sure they paired well with the furniture I was considering. His dedication to making sure I was happy with my choices truly stood out. Now I am in love with my new dinning room thank you so much Jefferson, keep being amazing! If you’re in the market for furniture, I highly recommend heading to Ashley and asking for Jefferson—he’ll make sure you have an excellent shopping experience!
First time ordering from Ashley furniture at first look at the sofa&love set was nice but looking over it had damage on both sent the sofa back we noticed the love seat was also damage. Will not order anything from anymore now no furniture in my living room now they are saying December 12 for new one we order on November 23 thanks
Stefani was very patient and accommodating. She helped us pick the perfect living room set. We are so happy!
Stephanie and Leroy made us comfortable and gave great service and price
Joseph was very helpful during our time in the store. He was very knowledgeable and professional.
Sales rep George is top tier customer service, friendly, reliable and satisfying customers is his goal. He makes sure you are satisfied with your shopping experience.
Wonderful experience at Augusta location. I give my salesperson George a 10!!!
Geno was very helpful and professional understanding our needs, keeping us in our budget to get our new bedroom set just like we wanted.
“Excellent customer service. Geno was very professional and attentive, providing me with all the details in a clear and precise manner. He took the time to understand what I was looking for and helped me find exactly what I needed. His knowledge and kindness made my shopping experience very pleasant. Highly recommended!”
Excellent service, knowledgeable, helpful and courteous.
Mark is the best salesman at this store. Must promote, unlimited potential.
Olina, was a great help to us to get our new dinning set! We found just the right one that fulfills our needs.
Mark Brown was great
Jefferson was amazing! He helped us pick out a sectional that was out of stock online that we had our heart set on. We were in and out very quickly. He answered all of the questions we had and made shopping a breeze.
Jefferson is great he was kind, patient, and had great product knowledge. Made sure i was happy when i left.
Jefferson’s an excellent salesman , come check him out.
Jefferson was amazing. Very attentive and helpful.
Bought furniture today and Jefferson was great! He helped us out a lot and was very informative with our purchase.
Great service from Chris!
Good service.
Cliff Brown was the awesome salesman. He helped us with 2 different house purchases. Patient, friendly and no pressure sales. Made the whole process easy. Alexis was also helpful with our needs as well.
Jefferson was very patient with my needs and got me something I wanted in the time frame I needed!!
Erica was very attentive and helped us with the furniture selections
Chris made our purchase very simple and helped get the perfect table for our guest cabin from the one we found on the website. Will definitely be buying more in the future
My husband came in for the Veterans Days sale this year and Jeff was his rep. He said he had such a pleasurable experience. Toured the store without feeling pressured. Jeff was very knowledgeable and made the decision an easy one. He made sure we were getting ALL the discounts my veteran deserved and we could not be more happy with the in store experience!! We got the Laylabrook 3 piece sectional, burnt orange, with additional throw pillows. The delivery was so smooth and quick!! We have a steep driveway and two sets of stairs and the gentlemen delivering made it look too easy. Ashley has really taken care of us throughout this whole process and we could not recommend them enough!! Definitely shop in store with Jeff, you won't regret it!
Jason was bery patient and helpful in finding exactly what i was looking for.
My sales associate was Stefani Tribble she was super nice and very helpful.
Geno was very helpful in a non pushy way.
Chris was very thorough and extremely helpful!
Gino was pretty awesome an helpful and has very great customer service help me decide at whichever furniture that best fits me.
Geno was very helpful to me showing me every furniture selection that they have I will be back very soon.
Norman was amazing! Very professional, knowledgeable, and easy to work with
Great service. Leroy excellent service.
Thank you Chris
Chris was so helpful. I love doing at this store.
George and Geno were very informative and made sure to give us a pleasant shopping experience. They were very helpful and made sure we were taking care of our needs.
George provided A plus customer service. Will definitely shop here again! Geno was helpful when I called the team was very informative. Thank you to Alexis as well for her help!
Olina and Alexis were amazing and very helpful. Will shop here again
Cliff Brown was very helpful and friendly. Finding my needs of a firm sofa. Process fast and easy.
JEFFERSON!!! This man is the best he helped us so much with finding the right bed frame and mattress. He very good to make sure we were comfortable and truly testing everything to the fullest and not rushing the process 10/10 would recommend and you must see my man Jefferson!!
Jefferson Jefferson Jefferson Jefferson Jefferson Must see!!!!!!!!!!
Had a wonderful experience! Geno was extremely helpful.
Mark and George gave me and my family excellent customer service. Please visit Ashley in Augusta Ga and ask for Mark and George.
Cliff Brown on Wrightsboro Rd in Augusta did an outstanding job helping us purchase our stupendous collection corduroy sectional. We highly recommend anyone looking for furniture to ask for Cliff Brown.
Great service from Olina in Augusta, Ga.
Jeffery was our sales associate for today. He was very helpful and patient.
Jefferson was our salesperson for today instead of our usual salesman. He greeted us with the upmost respect and he also was very patient as my husband and I made our choice of furniture. We both are very happy with our experiences with Ashleys Furniture Store.
Most pleasant experience in a furniture store! George and Jacob worked together to help get us the products we wanted and make it an enjoyable experience!
George and Jacob did a great job helping us get new furniture for our house!
Olina and Jefferson were very helpful and gave us a great deal
Awesome, attentive to my needs. George was my guy
Great service and frienliness from Mr. Jefferson
Cliff was amazing. He showed us everything we needed, was patient with us as we made our decisions and answered any questions we had.
Josephbwas a amazing salesman. Got the mattress of my dreams. Come see him only.
I went into Ashley Store Outlet just browse. My salesperson Olina was soooo sweet and patience with me. With her excellent customer service, I went ahead and brought my living room set. I'll be back for Olina to help me again.
Geno was very helpful and courteous to our needs. Had a great experience.
Geno is the best salesman of all 7 furniture stores I’ve been to in the last week. Give him a raise.
Geno is a Gem to Ashley furniture store. He was so pleasant and patient and very informative. He stayed with all the furniture choices that fit my style as I described to him . He didn’t try to convince me to buy anything different just for a sale. He is awesome! Thank you Geno
Jefferson provided A+ customer service. Patient, Professional, and knowledgeable, Thanks for a wonderful buying experience!
We had a wonderful experience with Chris selecting our new living room furniture.
Jacob was very kind, and listened to exactly what I needed. He has a very good attention to detail. Highly recommend seeing him for all furniture needs. I’ll be back to see him soon!!!
Jefferson's presence in the purchase of the next-gen Durapella Collection made the buying experience very special! His knowledge and expertise were very valuable in helping us make a decision on what furniture to buy. Thank you for helping us throughout this Veteran's Day activity.
Jefferson is amazing we were just browsing and bought a new living room set. What a pleasure doing business with him and his colleagues!
Had very good experience with Leroy and his professional experience through my purchase.
Geno was so professional and kind during my visit. He showed me all options and explained things well. I will for sure be back to see Geno!
Sales Team were courteous and flexible. No pressure sales talk just happy to give you what you are looking to purchase.
Geno was great and very helpful
Jefferson was great! Thank you.
Chris was great. Helped us find the perfect coffee table to match the couch and chair that was just purchased from Ashley.
Chris was a great help to point us the right direction for our coffee table purchase!
Jefferson did amazing and also quick got us in and out very quickly
The customer service we received was amazing. Geno was amazing
George was great! promotion was fantastic!
Geno was very knowledgeable and great salesman
I love Geno. He was more than helpful and knowledgeable! Thank you sooo much!
My salesperson was Geno and was the nicest. He brought my momma a much needed wheel chair, and I appreciated his pleasant demeanor. This store is worth the visit.
Thank you Joseph!
Joseph has been a great help! Really nice service and deserves a raise!
Excellent service loved the person who helped!!❤️❤️ Ask for Geno!!!
I always dread walking into a furniture store because the sales people are often pushy. But we were greated by Mark after walking in and he asked what we were looking for. We told him and he pointed out where we could find what we wanted. He was very helpful and not at all pushy. A very pleasant experience for us! We found the perfect pieces for our house.
Experience was good and the staff was very helpful thank you George for making this an easy transaction and being available for all the questions we had.
Mark was excellent, very knowledgeable, and helpful throughout our entire buying experience
Cliff did an amazing job on checking in on me making sure I found my everything okay and if I needed help or had any questions
Great job that Joseph McDonald did. Very friendly and professional.Thank you sir
Excellent service and advice from Erica. Will definitely do business again.
Joseph was a great help with our purchase 👍
Joe made our experience great and he was super knowledgeable. We described the couch we were looking for and he knew exactly what it was and walked us right to it, which made the transaction process go quick. He was patient with us as we walked through to look at other items and answered all of our questions with ease.
Leroy Jones was such a great help and got us just what we needed. We will be back soon!!
Easy experience and Chris was really helpful.
OMG Jefferson is the best salesman ever! He is very kind, patient & knowledgeable !
Loved my shopping experience with George, he made it fun.
Super helpful in store, got exactly what I needed!
Gotta give a huge shoutout specifically to Joseph for his patience, professionalism, and ability to help me pick the right sofa that best fits my apartment needs. If you’re looking for furniture upon walking into this store, ask for Joseph! I’d give him more than five stars if the Google algorithm allowed me to.
Very helpful
Joseph was professional and knowledgeable on everything he explained to me.He had pleasant personality and a good spirit I will always come back to him.
Came on 11/3 for a table for my kitchen. I was not greeted by anyone and the person who did assist (was wearing tinted glasses) only answered the question I asked him as he was walking off; he never engaged with me or attempted to make a sale. I was ready to purchase but was never approached by anyone else as I walked through the store. On the way OUT the door, I was finally asked if anyone helped me but I’d decided I’d no longer needed a table from this particular establishment. Good customer service is key, and hopefully, this feedback helps Ashley sales associates improve the experience for future customers.
Leroy Jones was really helpful and knowledgeable about what we were looking for!
Geno was very helpful and knowledgeable! Highly recommend asking for his help for furniture shopping!
We bought a set with Geno and he provided excellent customer service for us!
Jacob provided great service
Chris was very helpful and friendly when mattress shopping and finishing out purchases
Chris was very helpful and knowledgeable on the mattress we purchase
Jefferson was extremely helpful finding us a couch
Jefferson was a huge help !! If you have any questions he is your man !
Great Experience with Jefferson that helped us at Ashley Furniture Outlet.
Jefferson was a great help and will deal with him in future
We came in to Ashley’s looking for a new bed and Jefferson was extremely helpful. He was accommodating, helped us find the perfect furniture at a great affordable cost. I highly recommend asking for Jefferson next time you come to Ashley’s on Wrightsboro rd. Edit to my original review:. Our bed frame, mattress and painting have still not arrived. It was supposed to be delivered on the 26th. Due to some warehouse issue, They called a few days before delivery and said that the frame would not be ready at that time because they did not have it in stock only to call a week after and say that now they have the frame but not the mattress, and that it would be longer and they can not give a definite date. As of December 9th (today) still no delivery date. I can’t access my account online to check on a date. Although Ashley’s said they would send a reset code for my password and that as well has not been sent to my email. Highly disappointed. I’m still not sure when we will get our 3000$ purchase of this furniture. My husband has called every week to check up with no definite dates. Please Ashleys furniture do not sell what you do not have in stock. Or at least let us know. It’s almost been a month since our purchase. No Bed in sight, no painting. No reassurance, no anything. Make sure they have what they are selling you.
Jeff Lizaire went out of his way to give me the best service!
Chris Harod from the Augusta Ga location was very professional in assisting me and my husband on our new purchase. Very prompt and attentive to our needs.
Jefferson, nice guy, thank you for helping us.
Jefferson at the Ashley store was helpful and got us exactly what we needed. He even moved some floor lamps so we could see how everything went together. Thanks you so much for a great shopping experience.
Jeff was very polite and warm. He was a pleasure to do business with.
Erica was a great help assisting us with the purchase and sale of our home furniture. Her expertise and knowledge was very helpful which made our decision to purchase an easy choice for our home furnishing.
Purchased my living room and bedroom furniture from Geno (Gene) And when I say he was fabulous he was absolutely amazing!!! He’s an expert at what he does, and so very professional and I am so happy that he was my sales person. I will forever go to him for all of my designer needs!!!
Geno was amazing. He's very helpful and knowledgeable. 10/10 would recommend Geno
I’m very pleased with my purchase and experience. Joseph McDonald was amazing getting us exactly what we wanted. Ida Akin
Joseph McDonald was very helpful and patient during selecting and purchasing our Ashley Furniture. We are more than satisfied with our purchase and experience. Mary Garcia
Mark was excellent
Alexis and Mark are the sales people to see, they treat you like family, very friendly and knowledgeable about everything
Mark was very sweet and helpful. He helped us with exactly what we wanted
Very knowledgeable and helpful.
We buy Al of our furniture from Ashley. The salesperson Dominque Henson did a WONDERFUL JOB!!!! He is very patient with you.
Leroy Jones was very helpful when we went shopping for a new sofa set at the Augusta Store
Mark was phenomenal in his customer service and knowledge of products and ways to save. He helped my husband and I get the best bang for our buck and we never felt like we were being "sold" or that he was trying to milk us. Bcs of his help, we were able to purchase some key essentials for our home. The entire staff were personable, but Mark was so amazing and patient. We had to leave in the middle and come back and he was just as great as the first time.
George A. Did a great job helping us today.
I really enjoyed my shopping experience at Ashley’s furniture. They made it a seamless transaction and I found what I needed! The team was very helpful and knowledgeable! George made sure I got everything I needed and addressed every question well!
Jefferson was professional, proficient, and knowledgeable about Ashley's products. He was kind while showing us our Living Room set, which we purchased within an hour of arriving at the store. Thanks Jefferson, you rock!
This is the worst company I have ever purchased something from. I ordered a bedroom suite and it was delivered. It was put together and it broke 11 months later. A technician came to fix it and they didn’t send the right pieces. A month and a half later the same technician comes and they did send the right pieces. They didn’t out my bed on the list to be fixed after they confirmed it was. The technician said that Ashley’s furniture took advantage of me because I am young. Tony still trying to fix my bed even though it wasn’t on the list for him to fix. Ashley’s gave me random pieces to put the bed together in the beginning. I do not recommend this company.
She is alsom very helpful and steered us right very patient we loved her personality
Chris was amazing! So helpful and never pushy. Great experience
Chris was awesome he was very helpful
Cliff was an excellent salesman!
Cliff took the time to talk and make our experience buying a dining room table enjoyable and personable. Anyone looking for furniture ask for “Cliff” for an enjoyable experience.
Jefferson is the person to go see! He's very professional and knowledgeable.
Ask for Leroy. Greeted me as soon as I walked in, showed him on my phone what i was looking for. He set up the order and did some great price matching to help. Fairly quick delivery time too considering everything going on in the region.
Mark was great and God bless him
My experience at Ashley Home Store was exceptional! Salesperson was knowledgeable and easy to work with. I told him what i was interested in and he showed me options and didn’t try to persuade me to go with a higher price.
I am very happy with my purchase. Dominique was very helpful and courteous.
Great experience Answered all questions.
The manager is very professional and courteous... great customer service!
Geno was great. He asked questions to better understand our needs and style. We had a great experience. We will shop here again.
My husband and I were in the market for new living room furniture. I had no clue what I wanted and went to multiple stores. I have a few years of sales experience and knew we were going to have a sales associate assisting in the process. But let me tell you. Geno was awesome! He asked questions I never would have thought about. And was showing us options that seemed to match our concerns. Even if the price was lower than the one we were looking at. I went in thinking I wanted a dark color living room set and left with a light colored stain resistant easy clean sectional! This experience was beyond easy. He had a great personality. He was there when we needed him and just watched from afar when we were just browsing. He would pop up when he saw us sitting longer than a few moments. We will shop with him again. And again. I have been in sales. He is a top tier salesman.
Jefferson was incredibly helpful in taking us through all of our options when we needed to replace our living room furniture after losing it to hurricane Helene. He answered all of our questions and helped us figure out the best option for us! Wonderful service!
Dominique H. was super helpful! The whole experience was fast and easy!
Mike was extremely helpful in finding the right sofa set for me. He was very friendly, knowledgeable, patient and spent a lot of time with me. He also took his time in determining the best pricing available. Highly recommend!!
Joseph is the best
Jacob was fantastic!
Cliff was really helpful and we got a really nice leather couch for our home picked out!
Manger Jo is the best yal come support my guy ❤️❤️❤️
When I deal with sales people, I love when they are not pushy. Mike you are awesome, I appreciate you and thank you.
The salesman, George A., was very nice. I was looking for a sleeper sofa, he showed me the sleepers they had on the floor and sleepers on line.
Joseph was amazing very patient with me and my husband and explained to us in detail. His customer service was/is amazing.
Come ask for Olina
Great place and Jeff was a huge help!!
I want to give my salesperson Joseph 5 stars. He was welcoming and attentive from the moment we stepped in the store. Thank you Joseph we are pleased with our purchase of a dining and bedroom set.
Stefani was an amazing help with our order. It wasn’t letting us purchase our set online, but she helped up be able to purchase it in store. She was super friendly and Caring. She made sure we got the best deal possible and we had the best experience!!! We will be back to see her in our future home purchases
The salesman Mark was very good went the extra mile for me and The store manager was awesome…Thanks Cori I appreciate you guys !!!
Mark was great !
Leroy Jones was a great help, and got us set up with a with living room set. Thank you Leroy
Mike was a great salesman very knowledgeable salesman and he was very approachable salesperson lots of laughs really enjoyed touring the furniture… Will definitely be back to purchase…
Mike was amazing helping identify our needs.
Just had a great experience at Ashley. Thank you so much for working me. Special thanks to Corri and Jeff! Additionally to Cliff, Mike, and Stef. I appreciate you all immensely!
I love them
I had an absolutely wonderful experience. Mr. Geno was very respectful and ensured that all of our needs were met. I would definitely go again just for his expertise and advice.
we went to the outlet store by the Gusta mall looking for a bargain. person was awesome and we found a clearance item that was great price. However, we bought a buffet that was listed for 1299 and they reduced the price to 950 for a cash purchase. I was super happy until I came home and search the picture of it to see who the maker was and found out that it was selling for 949 at the regular store.!! I really ticked me off and I felt like they were dishonest with us so I canceled the purchase. I would say do your homework before you go.
BEST PLACE EVER! The fact that they have this sofa and there is this cool Wireless phone charger and it’s a big game changer!
Stephanie was fabulous and so easy to work with! I recommend her to everyone!
Customer service was top notch. Very friendly staff. Great prices!!! Jospeh was knowledgeable, Matt and the guy with the purple collard shirt were very helpful.
Stefani was spot on with helping me get a mattress to help with chronic pain. She was understanding on budget. Incredibly knowledgeable on all things! Highly recommend her to help with all your home needs!
We had a positive experience. We were given time and space to look around. Our salesman, Jacob, was informative and helpful. There was a lot of furniture to choose from. Go and check it out for yourself!
First and foremost the customer service was impeccable. I was greeted by Christopher Harod which he was very pleasant to talk too. Chris heard my issues regarding a third party source and immediately got John Newton involved to help resolved the matter at hand. They both were able to resolved my issue and in the process I purchased a beautiful brand new dining table set on site. I will definitely recommend them two to anyone that’s looking for a sale person that actually cares about their customers. Thank you guys.
When you go to Ashley's, ask for Cliff. He knows what he has in the showroom, so he was able to take me to what I was looking for. He made my purchase easy.
They had some couches that we were really interested in, went back to buy one only to be told they don't keep anything in stock except a couple mattresses, so the $499 couch turned into almost $800 after the delivery fee. We went to Big Lots and bought an Ashley couch, took it with us the same day and paid less than what Ashley was asking to begin with.
Just purchased a bedroom set for my granddaughter, I received outstanding customer service from Cliff Brown he made our shopping experience very pleasant. If you want great service and no pressure tactics from salesmen see Cliff Brown at Ashley Homestore in Augusta Ga.
Geno was absolutely fantastic. He was on it RIGHT when we walked in the door !! He’s very passionate about what he does and he not only tells you about the all the bells and whistles, he goes out of his way to show you. this was probably one of the best customers service experiences i’ve even gotten. trust, if you get the pleasure of having Geno as your salesman, one you’re in for a laugh and two, you’re definitely finding the right furniture !
We went into Ashley's 9-1 at about 2pm. Our intention was a new leather sectional, dinning room table and chairs, 2 bar stools and possibly some end tables. Closing on a home this month and our existing stuff won't work. We were greeted at the door by "Geno". We've shopped at several stores and know it's customary to have a salesperson greet you, etc. We exchanged pleasantries and told him we had a list and wanted to look around and that we'd find him when we were ready or had any questions. Well Geno didn't take the hint and continued to ask questions, like where we live , none of which was relevant and it was obvious he was trying to "butter us up". We walked away from him, saw something that we liked and IMMEDIATELY he was on us....asking us questions and pushing to close the sale. We walked away AGAIN.... Found another piece ,and in less than a minute Geno was all over us pushing for a sale. I literally told him to "go away you're so pushy we can't even discuss this without you interrupting". He didn't take the hint so we left. Geno continued to follow us out, asking if we'd seen something that we would have loved to have seen had he the slightest,amount of social intelligence. He followed behind us all the way to the door until I told him "dude, leave us the f&$# alone". It was the most insane and surreal experience either of us have ever had. We ended up at another store , finding parts of our shopping list, and spending 14k. Whoever trains the salespeople at Ashley's, this guy needs some remedial work. You guys lost a 14k sale and any future purchases. The irony was at the other place, we were greeted the same way, said the same things, the salesperson made sure we knew his name and told us which areas to check and he'd circle back. He gave us the space to breath and look. He knew when to stop and see how we were and when to keep trucking. It was a good ending to what started as a miserable experience at Ashley's !
We went back 3 times to try to make the best decision for what we needed. Mark Brown was great at being patient with us and worked at helping us find what we needed. Never felt pressured and came away with exactly what we needed. Couldn't speak more highly about Mark. He was great!
Great customer service! Joseph was great! He was always ready to answer our questions. Great selection and quality.
Gino Norman helped us pick a recliner. He was well.informed.and friendly and so funny! Thank you Gino for all of your help and patience today!!
Thank All For The Help, Jacob And Stefani
Staff was friendly and helpful.
Mike was helpful and a pleasure to work with!
Mike was great to work with. Knowledgeable & didn’t pressure
Me and my Husband came here to look for some new furniture for our new home, as SOON as we walked in the rep Stephanie came to help and she has been such a big help. She did an AMAZING job helping us and showcasing the quality of the items we purchased. She is also very sweet! Definitely would recommend shopping with the help of Stephanie!
I wanted to gift my mother a new sectional for her living room and Cliff was very helpful. She had her mind set on one piece but after he allowed us time to browse more she found a sofa and loveseat that she adored! He helped us thoroughly and I really appreciated his patience, knowledge and great sense of humor.
Erica was excellent helping us with our living room furniture. She helped us find the perfect furniture and get the best price available! We are very appreciative!
Erika was very helpful throughout the entire visit and worked to help find the perfect furniture for our vision.
Geno was VERY helpful. I came in looking for a particular dining room set and he was able to order what I wanted. He explained everything to me in detail and was very friendly and patient. I will definitely shop at Ashley’s again.
Do not buy Ashley Furniture and if you do don’t buy their overpriced useless warranty. They find reasons not to repair or replace your furniture. This was supposed to be real leather. The Augusta store was nice but the warranty could not care less. I will never spend over $5000 again or anything at Ashley. Terrible warranty and service!
Erica was awesome! Great service.
Chris helped us today. We are really grateful.
George went out of his way to greet us after noticing no one else did while he was with another customer. He was quick, knowledgeable and professional, and got us out the door quickly and efficiently. A pleasure to work with. Ask for him if you’re here.
yeah! We got everything we needed for our new home! Joseph was helping us a lot! Thank you for all your patience and work!
Joseph was really helpful in getting us the right furnitures we need for our new house. Absolutely recommended!
Jason was an excellent sales representative!!, Cory Good was also great with customer service!
I appreciate the professionalism, knowledge, and comforting ora Cliff gave during our visit. I give Cliff a 200 on the scale of 1 to 100!!!
Cliff worked with us extensively to find the perfect house decor. His professionalism was beyond reproach. Thank "Team Ashley"!!!!!
Very good customer service & works with you
Amazing customer service! As a 19 year old business owner and entrepreneur I’m normally not taken seriously or respected as a customer but the staff here is very friendly and also professional! They made me feel very comfortable and treated me just like any customer should be treated. If you come in just ask for Mike, Jefferey, or Corri and they will be happy to help with anything you need and will take care of you throughout the entire process.
I had a great experience today I was helped by Mark he’s awesome and they have the best deals I’ve seen thus far ☺️🥳 I’m in love with the bed I chose 😊
Chris has helped me for almost a whole week and he’s been wonderful. He handles business very well and a wonderful guy to be around not only in a work space. Funny guy and we laugh and makes jokes. If you ever come here look for Chris “like Christmas”. Also at the front desk is what I know her as “Coach C”. Very kind hear wonderful to be around and will always have a smile on her face. They even mentioned that they would come out to one of my track meets. If you go to Ashely outlet you wills be very pleased as they treat their customers like family. Thank you Mr.Chris and Coach C!!
What a great experience. We enjoyed shopping here. Stefani did a great job helping us with our furniture, purchasing decisions.
Chris was fantastic!! He helped us Saturday, no pressure and very chill. We found the sectional we wanted immediately, but wanted to check out one more store. Returned and found Chris who hooked us up right away, explaining everything perfectly. Very personable and knowledgeable!! Can’t wait to get it now!
I recently had the pleasure of working with Stefani at Ashley’s Furniture Store, and I cannot speak highly enough about the exceptional service she provided. From the moment I walked in, Stefani was warm, welcoming, and attentive to my needs. She took the time to understand exactly what I was looking for and offered insightful suggestions that perfectly matched my style and budget. Stefani’s knowledge of the products was impressive, and she was able to answer all of my questions with ease. She made the entire shopping experience stress-free and enjoyable, going above and beyond to ensure I was satisfied with my purchase. Her friendly demeanor and genuine interest in helping me find the right furniture made a lasting impression. If you’re shopping at Ashley’s Furniture Store, I highly recommend seeking out Stefani. Her professionalism, expertise, and outstanding customer service truly set her apart. I’m thrilled with my purchase and will definitely be returning to Ashley’s, thanks to Stefani’s excellent assistance!
Erica is awesome
Cliff and John were great! They helped me and my husband pick out a new bedroom set! Will be returning!
Mike Casey was wonderful to work with. Went into store only having a basic idea of what I wanted. He listened to what I was saying and was able to quickly give me several options. Never felt pressured to buy and never felt rushed to make a decision. This was the easiest furniture buying experience ever! Would highly recommend Mike at Ashley Furniture.
Stephanie was awesome! She helped with our purchase. Glad I met her!
Excellence service! Highly recommend Leroy as your sales agent. My wife and I found the perfect matress and can't wait to sleep on it.
Leroy was awesome. He was very helpful and was able to answer all of my questions.
Corri was tremendous in answering all of our questions. She swiftly and easily helped us find multiple pieces for our house within our budget.
Leroy Jones helped us out today. Was very friendly and super helpful.
Leroy Jones was the best help in getting us a great deal and comfortable twin set sofa and recliner set ...plus the quality of their furniture was hands down superior from all the top brands we looked at ..
The service was impeccable. My wife and I found exactly what we needed. The salesman was extremely helpful and patient.
We dealt with Chris and he was very patient and very knowledgeable. Great experience and will be back for more.
Great service, the sales representative was knowledgeable and thorough, he employed exceptional customer service skills. Service was quick, would definitely return
Leroy Jones was excellent. Very though and easy to deal with. Best furniture store in Augusta GA
Stefani M. was amazing to work with, she greeted us at the door, listened to what we were looking for, pointed us in the right direction and then gave us the time to look around and decide. She walked us through the prices, delivery and warranty. We recommend her for any future purchases!!!
The sales team was very helpful and informative!
EXCELLENT SERVICE!!!!!
Great place! Friendly folks. Haven't got my living room suit yet, but they gave me a really good deal. The store is well kept, clean. Lots of customers from what I saw. The salesman made extra sure I understood the contact I choose. He worked hard to make sure what I wanted is what he gave me. Thank You
Eddy was very helpful, great experience.
Jeff!
I had some issues with online ordering and went into our local Ashley store where we were greeted by Joseph McDonald. He helped with every step explained everything perfectly and we were able to finally purchase the couch and recliner we’d been looking at!! Cannot recommend his service enough!!! Definitely will be returning if we ever need more furniture and working with Joseph.
I went into the Ashley Furniture Store to purchase a new bed and mattress set. Leroy Jones made it a very pleasant experience. I knew exactly what I wanted and he was very knowledgeable and accommodating. I would certainly recommend Ashley Furniture to anyone and tell them Leroy Jones will do right by you.
Stefanie was extremely knowledgeable and courteous. I am so happy with the items we purchased. She did an amazing job.
Mr. Jones is the epitome of professionalism. His superb customer service skills and patience made my furniture shopping an extremely delightful and stress free experience. Thank you.
Erica was amazing. She provided great customer service. Detail information and price knowledge. Also she pressure us to buy everything we inquire about. She's awesome.
We shop here often. Today we worked with Stefani. She was very friendly, knowledgeable, and extremely helpful. Stefani was straight to the point, quick, and NOT pushy whatsoever. She made the process easy and enjoyable.
Eddy was very helpful, friendly, and courteous
I normally have a great experience shopping at Ashley Furniture (and I've actually purchased a lot of my furniture from Ashley's). The service (or lack there of) that I received on Saturday 20 JULY from an employee named Chris wasn't that great. It seemed as if he didn't want to help me whatsoever. Unfortunately, this bad customer service/experience deterred me away and I ended up getting a similar piece from Wayfair instead. employees use to be eager to sell and on this particular day it seemed like no one really cared.
Me and my fiancé came to look at mattresses and a sectional for our new home. I was weary of the typical salesman experience but Mr. George greeted my fiancé and I as we walked in and asked what we were looking for and proceeded to show us and demonstrate to us many different options and price points. He was very understanding of our budget and had no issues letting us try out different things over and over to make our decision. He then worked with us to build a modular sectional that would work perfectly for our living room space. This man was diligent and extremely friendly and we would work with him again any day of the week for more purchases. Our interactions with some of his coworkers were also great as well. By the end I felt like a friend being looked out for and not just a customer being force fed to spend as much money as possible. They made genuine suggestions towards what we should purchase along with which accessories. In the end we purchased a new cooling memory foam mattress along with a mattress protector and cooling pillow, and a modular sectional as well. Thank you George for your friendliness and helpfulness and thank you to the other staff as well!
Beautiful store and great staff!
Mark
Mark was awesome
Jacob Santee was amazing, and helped me find exactly what I need. Highly recommend him for all of your furniture needs.
Wonderful experience. John and Jacob were so helpful. We are so excited to get our new furniture!
John and Jacob provided excellent service during the entire sales process! Brilliant sales associates!
Mark was great
Walked into this store, immediately was welcomed by a kind and knowledgeable salesman, Eddy. He was a fountain of information and help in furnishing my living and dining room! He was not pushy but understanding and was able to help me in a kind and quiet manner. So happy I chose Ashley's to do my business with. Thanks much, Eddy!
Mark Brown was awesome helping me find a dining set and chaise lounge sofa. Excellent!!!!
Joe helped us furnish our house. At check out, Corey was super friendly and walked us through our bill.
Joseph and Corey were awesome handled everything and gave us a great deal go see them!
The management & sales associates are Ahhhhhhhhmazing! Customer service is phenomenal & they are professional. Will recommend hands down!
We were in Ashley today purchasing outdoor furniture at the Augusta location. We were greeted by a wonderful salesperson named Mark who helped us greatly. He was knowledgeable & friendly. It was a very easy purchase.
Chris did a great job with getting us the living room set we loved. I’m so excited to see it delivered!
Chris did an amazing job! He was able to provide all that we needed and our furniture looks great!
The salesman was informative and patient with us. He was very helpful ans once we made our decision, the process was handled quickly.
Our salesman Gene was PHENOMENAL, he had the best customer service. He worked with my husband and I to get exactly what we wanted.
Me and my wife had an amazing experience here we recommend Gene or Geno he is the best hands down helping find what you need for your new or existing home
Absolutely loved the service friendly. Got approved for my new bed.
Mike was such a great help!! We had a wonderful experience shopping for a mattress and living room set! Thanks again Mike for all of your help, you were awesome!
Jacob and John were awesome with assisting me in purchasing an additional furniture piece from Ashley! I will definitely be back to this specific location in the near future.
Mark was extremely helpful. We were looking for several pieces.
This was an excellent experience. George in the August store was amazing. His knowledge of the merchandise, sales, and general information was exceptional.
My experience here was great! Christopher Harod provided me with great customer service! He exceeded my needs! Will definitely be back in the future for additional business!
We went to Ashley’s Furniture for a faux rabbit area rug, when we were met by Chris at the door with a warm welcome. Chris turned out to be the man for the job, he was very patient and knowledgeable. We ended up purchasing a sectional and an ottoman for a great price. The manager John also turned out to be a great help. Thank you Chris and John for helping furnish our new home. 🏡
My husband &I had a great experience shopping at Ashley. Our salesman, Chris, was friendly, professional, & knowledgeable. We never felt pressured. We are happy with our buying experience at Ashley Home Store.
Stephanie did a great job of showing us all of the different couch selections and walking us through the buying process! We can’t wait to have our new couch delivered!
Gail Pates was amazing!! She met us at the door with a smile, and offered her help. She was the perfect match for us. She was patient with our indecisiveness, was not pushy at all, and went above and beyond to find us what we were looking for in our price range! She even requested additional discounts from her manager. Go see Gail! She is definitely an asset to the Ashley team!
Ericka and Mike in the Augusta store were knowledgeable of the items and worked diligently to ensure we made a purchase for our home that we were satisfied with. Mark Holliday Grovetown, Ga
Just wanted to do a really big shout-out to Mike for introducing us to the world of Tempur-Pedic mattresses. While it was not something we will jump on immediately, the customer service he provided was next level. We will definitely be back for our future furniture needs and when we’re ready to take our sleep to the next level.
Amazing person. Knows his merchandise. Thank you
Erica Kitchens was fantastic to work with, helped me get a discount that was not available online.
The team at Ashley did an outstanding job, they were incredibly generous with their time, and expertise, and worked hard to fit the set I was looking at within my budget. If I ever have additional furniture needs, this will be my first stop!
Great sales team. Very patient and understanding.
Ms. Gail at Ashley’s was a great help! She was patient and knowledgeable despite being new! Ms. Cory stepped in and assisted as well, with thorough training on the new system as well as the ins ands outs of discussing financing breakdown, Ms. Gail will be a force to be reckoned with on the sales floor!
Very overpriced furniture for the quality. I only had my bedroom set for three months and the drawers will not stay closed.
Mike was super personable and very helpful!
Gene gave amazing customer service. He provided five star service in helping us choose our entertainment set.
Mike was great. He was very patient and took time to clearly explain the product we were looking for. Great customer service.
Gen had amazing customer service, and helped me pick out what i liked. Amazing!!
Jacob,Corri, & the rest of the team were amazing and I recommend coming here for all of your needs for furniture!!!!!!!
We had a wonderful experience at Ashley Furniture location in Augusta,Ga. Our sales Associate Joe was verey knowledgeable and kind.He gave us the opportunity to browse around without hovering and knew when to approach us.He happily answered all the questions we asked of him.Joe gave us excellent customer service.Thanks Joe!
I love shopping at Ashley they have the best deals
Chris was great! Extremely helpful.
Our search for a new furniture was smooth and easy as our agent Chris was there for us when we needed and helped make our furniture search go well. Will definitely recommend this store and Chris as your agent. Now waiting for delivery.
Gene Norman was very informative and helpful during our furniture shopping experience!!
Stephanie helped us to pick out a couch that would fit our space and was very helpful and patient and also presented us with many choices. Def recommend!
I had a really nice experience. Please pick me to win. Thank you.
Stefani is the best and is always very helpful and professional.
Went into Ashley Furniture and was greeted by Stefani in Augusta. She’s such a sweetheart and really took good care of me! She explained everything thoroughly and made sure I understood everything and that my needs were met! Please ask for her when you go! She is passionate and genuine!!!
Mike at the Ashley Augusta store was incredibly helpful! We were making a phone order for furniture for our daughter’s college apt. Mike made it easy and kept me updated every step of the way. Definitely recommend him and Ashley Furniture. As a long-time customer from our various moves, I appreciate the friendliness I consistently receive. 👍👍
Stefani was extremely helpful and polite, haven’t had an in-store experience like that ever 10/10
Coming in nervous not knowing how I was going to afford furniture. Erica sought me up with a great payment plan that I didn’t know about. She was very generous and understanding of my situation. I would highly recommend her to be a service to any customer
A family friendly environment. The customer care is amazing and attentive. You can always have your questions answered quickly and they demonstrate the benefits to purchasing from them. I have only had good experiences in this location. The team shows expertise and knowledge of products available. Certainly suggest getting Diamond care on any of the purchases made as well. Protection is offered on almost everything.
Marvelous job I appreciate yourl business
Erica is the most polite and kind person I ever met. She made me feel comfortable to buy from the store. She was very knowledgeable and understanding. I would consider her as your sales representative
Erica was very helpful to work with thanks so much!!!
My boyfriend and I went to look at new mattress. Stefani is the best!! She’s so friendly and welcoming. I definitely suggest going to her for all your furniture needs especially if you need a new mattress, we will definitely be coming back!
Stefani is awesome! Very helpful and got me exactly what I wanted. Will be returning to work with her again!
Go shop with Stefani! She’s the best of the best! Very knowledgeable about all furniture and especially the mattress department!
This our is second experience with Mike and he is always awesome! We arrived late with a busy toddler and he didn’t try to hurry us. He is very friendly yet professional. Great asset to the team, I asked if he was a manager or owner the way he was taking care of us. Great job Mike you will see us again.
Even though Gail, the associate that assisted me, is a new employee, she handled my purchase excellently! From the time I met her she listened intently to what I was looking for and made sure that I was happy and satisfied with my final purchases! I would definitely recommend that if you are in the Augusta area that you ask for Gail! You will leave the store as a satisfied customer just as I am!
Eddy was a fantastic help, next time we purchase furniture we will be coming back!!!
My husband and I went in for the Memorial Day sale and while they were busy it appeared they had enough staff to cover. We had Joseph help us and he was really amazing. He listen to our likes and dislikes and what we were looking for. He showed us all our options and was patient as we decided. He wasn’t rushing or pushing us which is something I really enjoyed. He mad the process easy and made sure we were clear with what we were getting and our payment options. I loved it and would recommend this store
Leroy, Mark and Jefferson were very helpful with the purchasing process. Excited for our new purchase.
We gad a great experience today. Mike was wonderful helping us find the perfect furniture.
Erica was great she greeted us promptly at the door she was friendly and was very helpful with our all of our specifications of what we wanted. She explained all the promotions and discounts and financing and was very informative!! We will definitely request her for any future furniture needs!!
I recently had the pleasure of working with Gene Norman at Ashley's Furniture Home Store, and I can't say enough good things about him. Gene is an excellent salesman who truly goes above and beyond for his customers. He takes the time to get to know his clients personally, which makes the entire shopping experience feel personalized and comfortable. One of the things I appreciated most about Gene is his dedication to finding the best and most affordable deals for his customers. He understands that everyone has a budget, and he works diligently to find options that are both high-quality and reasonably priced. His knowledge of the store's inventory and his ability to match products with customer needs is outstanding. Gene's commitment to customer satisfaction is evident in every interaction. He listens carefully, offers thoughtful recommendations, and never pressures you into making a purchase. Instead, he provides all the information you need to make an informed decision. If you're in the market for new furniture, I highly recommend visiting Ashley's Furniture Home Stores and asking for Gene Norman. His exceptional service, friendly demeanor, and genuine care for his clients make him a standout in the industry.
Erika was such a great help, so dope to work with
Great place to shop for the price . The experience was amazing ! Geno took great care of me ! Definitely would recommend .
Gino rocks! This store has such a wide variety, and Gino is so kind and makes the experience so much more enjoyable!
Gino is the absolute best!!
We came in to purchase several items. Gene helped us out, and really went above and beyond to help us out. Great store and incredible customer service. Thanks Gene!
Gene was a pleasure to work with. Joe was awesome as well! Very pleasant experience!
Mark was knowledgeable, easy to work with. Great Guy!!!!!
Ms. Erica was the best she was very funny and helpful, she’s and outstanding worker, you can tell she loves her job !
Erica is Amazing very helpful!!!!
Great experience. George is extremely knowledgeable, was able to quickly help me find what i needed!
Erica, a great salesperson! She offered her opinion to help me finalize my purchase. I enjoyed my experience.
I had a great experience while purchasing my bed frame, dresser, and couch. George was able to help me choose a couch same day after looking for a couch for over a month. Mark checked in even though I wasn’t working with him. Jeff also made sure I was happy with my experience and kept me informed about shipping on my items. I will be buying from this store again! See George & Mark they will take care of you!
Joseph McDonald made our purchases easy!! We got our living room, master and spare bedroom sets along with our dinning room set. He walked us through the whole process, didn't pressure us and really helped us pick out some beautiful furniture. Recommend going here and asking for Joseph!!
Joseph McDonald was awesome!! Very helpful! Made the process easy. Super friendly
Erica and Cory were made purchasing a piece of furniture such a pleasure.
Erica was a pleasure from point of contact until the end of our purchase. The staff makes you feel very welcomed!
Mike and Jeff are an unbeatable combination. The customer service and knowledge is off the charts! Definitely go see them :)
First time shopping for furniture. Great customer service!! I had the pleasure of working with George, he was super friendly and explained everything perfectly.
Very helpful I recommend seeing g him when you go to the store very friendly
I received Excellent customer service from Christopher Harod. My experience was Fantastic. Thank you Ashley Store in Augusta ,Ga for your help, very much appreciated 👏🏽
Jacob is wonderful ! He took his time to help me fund exactly the style of dresser & chest I was looking for. He had great ideas and was super helpful and patient.
This was first time visiting an Ashley Store, I had a wonderful experience. Stefani was really professional and friendly. She helped us find exactly what I was looking for. I would be going there in the future too.
Loved my shopping experience. Eddy was great and really helpful getting me through the purchase process. Can’t wait for my couch to be delivered so I can enjoy it. Thank you!
Mark the sales agent was great!
Friendly and supportive staff
Mike was great host, Thank you so much.
very good timing was in and out the bed selection was wonderful!
Stefani and Jefferson made the already great experience even better
We came in looking for a couch and Erica helped us out and she was awesome! Helped us choose the perfect couch for us! If you’re looking for any furniture definitely ask for Erica!!!
Leroy was helpful from start to finish!! He helped me find the perfect furniture for my new home!
Great Sales Rep!!!
Was looking for small table for my mother’s birthday. Mike was awesome in assisting me. He was also very kind and knowledgeable.
The gentlemen that helped us find our dining room set is super knowledgeable and super helpful!
Stopped by to look for a chair for my daughter’s room. Stephani was very helpful and personable.
Mark Brown was so very helpful today with all of my questions and searching for a new dining set and other pieces. He was very patient and informative. Please come on by Ashley Store and see him for all of your future needs.
Christopher was great 😃
Stephanie was very knowledgeable and helpful. And Cory was helpful the buying process. I can’t wait to get my new sofas home. Thanks Ashley Furniture.
Mike Casey was exceptionally helpful and thoughtful salesman
If I could give him 10 stars I would , 😅😅
Very knowledgeable
I had a great experience at Ashley today with Stefanie . She was very knowledgeable of the mattresses and helped me figure out which would be best for my situation…. And kudos to the at manager Jeffffff … he was super supportive and helped seal the deal for Stefanie’s sale… great teamwork!!!!!
Great experience with Chris! He kept searching until I found the correct for me! I will be back
Stephanie and Cory were very helpful and went above and beyond to fill my order. I truly appreciate it. Thank you
Amazing store with a great selection! We enjoyed the prices of the items in the outlet section. Sales associates were kind and helpful. Thank you George for being so awesome both times we came in!
Very nice customer service
Leroy went above and beyond to ensure I got the best deal and everything else was smooth sailing! Highly recommend this location!
Erica is wonderful to work with - she really cares about the customer and what they want.
Me and my wife have recently been looking for sectionals and went into Ashley’s Furniture in Augusta, Ga. Mark brown was our salesman and went out of his way to make us happy and to be within our budget. Between him and the young lady I didn’t catch her name she was a manager my apologies but they were very kind and helpful will definitely go back if and when we need anything else. Thanks
I liked your store ….. it has alot of great stuff for your home…The prices are reasonable and the cashiers were very nice.
Eddy was excellent!
The Ashley’s in-store and delivery services were excellent, i.e., professional, friendly and timely. Additionally, the product was as described and high quality. Only the AI support keeps Ashley from a 5-star rating.
George was so helpful and I am so exited to get my new bedroom furniture!
Stefani was amazing! Ask for her!
Eddy was amazing
Amazing atmosphere with an amazing staff!
As always great customer service and beautiful furniture! Thanks Erica!
Great experience, Mike was very helpful with our purchase!
Mike was pleasant, and very helpful! Highly recommend
I would like to note Leroy’s great salesmanship and professionalism. I truly love Ashley’s Furniture. Please keep Hiring such great employees!! Keep up the Great work!
Our salesperson, Erica, was very pleasant and knowledgeable. She was a big help in choosing the right furniture for our home.
George was helpful and made sure our purchase process smooth
Joseph, great help and perfect sales man
Just picked up the new Boyington collection from Mike, and Cori @ Ashley furniture
Mr. Joseph, was very thorough with the products purchased, and made the purchasing experience easy & comfortable. Will surely return
Eddy was hands down the best salesman. Very knowledgeable and funny. Go see him for your furniture needs
Joseph helped me make my purchase today and was wonderful. I had an excellent experience and would highly recommend Ashley HomeStore!
Great experience. Ask for Mike, very helpful and patient. Gave us the best possible prices available.
Just purchased our living room and dining sets with the assistance of Mike from Boston. From start to finish, Mike was great. He was extremely attentive and knowledgeable about all products in the store. Couldn't ask for a better associate to help us and an overall great experience. Thanks Mike!
Had a fantastic experience furniture shopping here and Jeff made the process stress-free and seamless. He provided excellent customer service and exceeded our expectations.
Wonderful experience. Friendly and knowledgeable staff. Jacob and Cori went over and above! Can’t wait to get my new furniture!!
Great customer service.
Eddy was amazing today. He was attentive, patient and willing to help no matter how many times I changed my mind. Eddy is the best!
New to town but had a pleasant surprise in meeting fellow Dallas Cowboy fans here! Jacob was very friendly and helpful with finding our new dining table set that we are excited to add to our new home.
Stefani was amazing! Very sweet, helpful and we did not feel like she was pushing us to buy anything! Definitely will be requesting her next time we need anything from Ashley!
George He was very helpful and nice
Stefani was great relocated to GA I'm cheap I can admit it but got me Right spent over my new happy place I love it here she knows her stuff go check them out...
Stefanie was awesome. Sold us on bed.
Mark was great
Mark was very nice and mannerable. Great Customer Service.
Stefani was awesome today. We had little pressure to decide what we wanted and got a great deal. Thank you so much Nicole
Mark is Awesome Customer Service at its BEST
I live five hours from my permanent home. I just moved here for a new position. My husband stated I needed a sofa. Had been looking for on for about 2 weeks, but didn't want to spend a lot for a second home furnishing. I decided to go to Ashley. I had never shopped there before. I was pleasantly surprised. I was met by the store manager, who asked me what I was looking for. He showed me several sofas. I finally found something inexpensive that would match my other furniture. A half hour from entrance to exit
Chris was so awesome! He took his time and really helped us fine the best fit for us. Then he found us a good deal in the outlet. Thanks so much!
Chris was very helpful!!
Chris was very helpful and efficient in getting us what we needed! Thank you!
Great experience at Ashley Furniture today with Chris! Very knowledgeable & great customer service! Will be back soon! Thank you, Chris!
Chris Harod was awesome. He was personable and intentional about explaining the details of the sale and the features of the furniture and making suggestions
Stephanie did an amazing job showing me different options to complete my bedroom set
Stephanie was wonderful! I am excited to get my new couch
My husband and I went to start the process of shopping for a new mattress today and Mike helped us out. He was very informative and friendly!! He did a great job.
Had a great experience here today with Mike C. I came in looking for living room and dining room furniture and that’s what I left with! I am super picky and take forever to make decisions on stuff like this but he was super patient and I never felt rushed.
Great! Excellent customer service
Jefferson gave AWESOME customer service. I’m very happy with the way he conducted business
Actually still in store, came in looking for a mattress & pillows. Eddy was helping for that, great experience, great conversation & he knew his products. If you come to this location definitely ask for Eddy! You won't be disappointed!
Come into the store and ask for Mr Eddy! Best conversation, knows his products and funny. Good time doing business with him.
Jacob did an excellent job addressing my wants and helping me find the product I had in mind.
Stephani was amazing and so helpful!
It was a great experience!! Eddie was very patient and at check out Miss CORY was awesome . Both that served me was very professional and it was a great experience shopping for new furniture. I definitely recommend Ashley store of Augusta.
Chris Harod was super helpful and supportive at Augusta branch. We just bought a new dining table and barstools!
Stephanie was amazing in helping us to find our furniture for our new home. Great furniture great deal.
Joesph was so helpful and made sure I got the mattress that I wanted! I will definitely come back!
I had a great experience working with Jasmin and Jason. They listened to my furniture needs and worked hard to give me what I wanted for the best deal. Thank you!
Joseph
Mike did an awesome job informing us
Had a wonderful experience at this Ashley Furniture location. Our sales Associate Jasmine was amazing. She gave us the opportunity to browse around without hovering and she knew when to approach us when we had questions. We didn't plan on purchasing furniture today but we left with a dual leather recliner along with a loveseat and couch. Jasmine gave us excellent customer service.
Found exactly what we wanted at a reasonable price. The salesman who greeted us, guided us to the right section, then left us alone so we could browse and talk, answered all our questions and completed the transaction efficiently. We will be back!
Amazing and genuine experience with Jeff helped me pick out furniture and also accessorize…. Great employee and overall a great soul
What can I say, MIKE MIKE MIKE. The living legend, he is our new go to sofa savant. He is incredibly helpful, smart and honest. Please shop from him if plausible
Great service!
Jasmin was very helpful and professional. It was a pleasure to work with her.
I am pleased to share that I recently had a positive experience at Ashley Furniture. During my visit, JC, the sales associate, provided exceptional service. He attentively listened to my requirements and exceeded my expectations by going above and beyond to provide a satisfactory shopping experience. As a result, Ashley Furniture will be my preferred destination for future furniture purchases.
My salesman Jacob was so nice and showing me around the store and helping me with all my needs and his manager that helped him help me with all my needs
Alisha was the best!!! She made our buying experience a breeze! Highly recommend her!
Alisha was amazing!! She helped me find a beautiful tv stand! I will be back to look for more items.
Jasmine was outstanding! Very knowledgeable and friendly. We got a great price on a new living room set. Thank you!
Jasmine did a great job. She took her time explained everything fully and answered all of our questions. It was a smooth and wrinkle free experience.
Jess very efficient worked hard for us
Stefani was awesome very knowledgeable and professional great asset to Ashley Furniture Home Store.
Stefani was awesome
Just bought a nice love seat guys who delivered was very professional and careful also check and made sure all my parts work most importantly they was on time Thanks and keep up the great work.
Went out to shopping for a specific piece of furniture heaven behold Ashley's solve that problem special thanks to Jacob and Keith!
Just bought our very first couch with the help of the wonderful Alisha! The whole experience was smooth and they have great selection to choose from!
Went shopping for a sofa and loveseat today, and went to several stores. Ended up buying from Ashley‘s. They had a great selection, and the prices were right plus I had a great salesman to guide me—Geno! He showed me around, but he also gave me enough time to wander around the store by myself and make a good decision. Will definitely return to the store. The next time I need some furniture.
Geno was awesome and very helpful, we found a wonderful couch and loveseat combo. Very happy!
Great experience fantastic selection and top notch customer service
Jasmin was fabulous! Allowed us to look around without bothering us. When we were ready she was able to answer all of our questions and get everything we wanted ordered with a payment plan we agreed with. Even got us more discounts than expected! Thanks Jasmin!
Eddy, was very knowledgeable, helpful, and provided amazing service! Thanks!! 😊
Jazzy had great customer service and she really helped me find the best deal on my new couch! She is awesome 🤩
We went to purchase my disabled mother a power lift chair. We were specifically told by Gene/Gino our sales person, that if the chair did not work out we could return it for a $100 restock fee. We didn’t have a problem with the fee. My mom tried the chair for 48 hours and was not comfortable in it. I called customer care to arrange pick up. They said they didn’t allow returns or refunds. I told them Ashleys had written exception on the back of our receipt. I have being going back and forth with customer care Rep Mary, the sales person that guaranteed we could return. I have left messages for the store manager -won’t even talk to me. Still haven’t gotten a call back from customer care. Would not recommend this store. Next complaint is to BBB. Update 4/7/24 still no call from the local store manager. Yet someone responded to my review. I have filed a complaint with the Better Business Bureau and will be filing a complaint with the Association of Disabled Persons. I want the chair picked up and a full refund.
Great experience. Mike,the salesman, was great. Very patient, Even knowing we will Not be in the market to buy until Dec. A
Excellent experience with Jacob at Ashley! Excited for our new furniture! Thanks!
Gene was an amazing salesman! Very attentive and patient.
Great guys, very helpful and informative
Once again my experience with Leroy was awesome! He always goes above and beyond to listen and help you to get what you want!
Alisha and Jacob were amazing !!
Had a fantastic experience furniture shopping here and Keith Jones made the process stress-free and seamless. He provided excellent customer service and exceeded our expectations. I wouldn’t have purchased an expensive sectional and mattress had it not been for his assistance and input. Overall, extremely satisfied with my experience and I owe that all to Keith! Be sure to ask for him!
My girlfriend and I were looking for a large sectional and new bed. I expected at least a couple days of looking and haggling about pricing. Keith Jones the sales manager here made this process absolutely painless. He was ready to answer any questions, helped me measure and even helped us out considerably on the pricing. Stellar experience thank you so much!
Jasmin was such a great help with our purchases! Her assistance is 100% recommended
Thanks Jasmin for the help!
Had a quick, easy buying process with JC! Thanks!! Looking forward to our new furniture!
I was very impressed and pleased with Joseph; he was honest, helpful, and no pressure. As a result, I purchased the bed and the bed set. In addition, the delivery service was very prompt; the delivery persons were professional, ensured I was satisfied, and very timely! My purchase arrived on time.
Jasmine was very helpful and knowledgeable. Explained all the financing options and how the 5 year warranty worked.
Great service!
They were very nice and helpful love the guys in this store and love Ashley furniture
Alisha Alisha Alisha, you made my shopping experience amazing. You were patient, honest, and VERY knowledgeable. You had the answer to ALL of questions. Your customer service is A1. Everyone in the store is pleasant and helpful. They also have this amazing General Manager name Chris that is also so awesome. I will be returning!!!!!
Joseph was very helpful & Informative.He made my process smooth.I will definitely will be returning.
Great Customer Service
Eddy was very helpful. We were able to find a matching chair for our living room set, and the perfect mattress.
Gene Norman (Geno) is by far an elite professional at customer service. My wife, my son and I were completely satisfied with our buying experience!!!!!!
I've just moved into a new apartment and I came to Ashley and Mr. Gene Norman (Geno) helped me out and gave me great advice yall show go show him some love
Wonderful customer service. Leroy was so helpful in assisting us in picking out all of our new furniture! I highly recommend this place!
Had a great experience with Joseph adn Jacob. They answered all of our questions, but didn't try to force anything on us. And we wnded up paying way less then we thought we would! Highly recommend!
Keith was excellent!!!!
Chris Harod was awesome to work with. No fluff, just took care of us with all our needs and got us in and out. Highly recommend.
Came in looking for a new bedroom set. Leroy helped us to find a new bed and the manager, Jason helped us with a great deal! We are happy customers!
Ashley furniture in Augusta is the place to go. We’ve bought several pieces of furniture from Ashley but this is the first time in Augusta and won’t be the last. Leroy Jones and the manager was very helpful helping us select the furniture we were looking for. Very friendly and pleasant people.
Leroy was the best, friendliest and professional working with us in our recent purchases at Ashley Furniture in Augusta. I would recommend if you need anything go see Leroy Jones . Wonderful experience!!!
We had a great experience, Mike was exceptional at helping us find our new bed, he was knowledgeable about the product and its functions We will be shopping there in the future. 👍
Eddie James Vick helped me find the perfect sofa. He was professional and helpful the whole time. He is the best! Thanks, Eddie.
JC was friendly, helpful with the questions I asked and completed the transaction swiftly. It was a great interaction.
Leroy Jones made our shopping and purchase experience wonderful! We were able to shop without pressure. Leroy was knowledgeable and answered all our questions.
I will never buy anything from Ashly furniture again my table got delivered today without the correct hardware and is broken and they are saying they won’t replace it
Jasmin was a great help. A pleasure to work with.
Janice was awesome. She was patient and very helpful. Would recommend her to assist with your furniture needs!!
Gene was very knowledgeable and helpful. He was detailed in explaining and demonstrating how durable and comfortable each piece of furniture I purchased. I found my items online, Gene made sure I received the online prices, saving me money. Gene you’re ok with me.
I have had my new couch about 2 months and I love it!! The kids enjoy it and spend time out of their rooms now and the cats are super comfortable! Thanks to Joseph McDonald, he was a great salesperson.
Came in to look at sectionals and Joseph McDonald was very helpful. We were only browsing that day to get an idea of pricing and options, but he was very thorough showing us what was available in the size we needed. Thank you!!
Joaeph was a amazing sales person. Always ask for him.
Joseph Mcdonald is the absolute best sales rep in the entire store, very helpful and knowledgeable! Can't recommend enough!
We went to Ashley's in Augusta to purchase a recliner. Eddy Duroseau was a wonderful salesman showing us exactly what we wanted explaining every detail and features of our purchase. He gave us space to discuss and decide. It only took him a few minutes to get our contract prepared. Shopping at Ashley's was a pleasure.
Love my living room set Miss Miller was very helpful and friendly. Can’t wait to shop with her again.
I went in to the Wrightsboro road store looking for furniture for my den. My salesman Leroy is awesome! He was so patient with me and stuck with me until I found the perfect furniture. Thanks Leroy for being such a great person and salesman! Leroy is my salesman from now on.
Joseph was alright - whole experience was enjoyable
Purchased a couch with the help of Chris! He was extremely kind, helpful, and knowledgeable. Everything went smoothly and he was great to have a conversation with!
Excellent customer service. Pleasant, very helpful.
Leroy Jones was excellent. Patient and professional...will buy again from Ashley's and Leroy
Jasmine was great! Friendly, helpful and made our experience easy. Would definitely recommend to my friends!
Chris was very helpful with my furniture purchase, giving me all the information I needed to make my decision and allowing me all the time I needed to decide. No pressure, just there for me. Great buying experience!
Mr. Lizaire was very helpful in assisting us with our purchase.
Jeff
Geno was very helpful, knowledgeable, friendly and nice. It was an enjoyable experience, and I did put on layaway a love seat and sleeper sofa.
NEVER again will we purchase anything from Ashley furniture! It was the worst. You thought buying a car was bad! They were pushy, and not very forthcoming whatsoever. I was bombarded with confirmation messages… Eight of them after I had already confirmed with the first one. They pressured us to do the replacement coverage for $500, we were adamant we did not need it… So the manager tried to persuade us to do it for $200. What part of NO did they not understand?! And then Leroy tried to sell us a bed and mattress for over 10 grand. It’s like we were targeted thinking we had all kinds of money. On top of a $250 delivery fee. At first glance, the sectional looked really good set up… But once we got looking at it, a little harder, very shoddy work. My husband had to fix what they didn’t do or what they did wrong. I do NOT recommend. Very shady! NEVER again!!!
Keith jones best sales manager in Augusta / Aiken area
Staff was very friendly and welcoming, specially Eddie! He attend us with kindness and lots of patience, since we were around with the kid and undecisive on what to get. We were on a budget and Eddie helped us stay ON that budget offering and getting us just what we needed! Thanks!
I went to Ashley’s Furniture on Wrightsboro Rd on several occasions. They have really nice furniture and most of all employees. One employee I’m speaking of in particular is Mr. Joseph McDonald! There are many things I can say about Mr. McDonald. He’s courteous, kind hearted, knowledgeable, intelligent, very friendly as well as professional! He always answer my questions thoroughly. He is definitely a great asset to the company! Mr. McDonald helped me find exactly what I was looking for in no time! I definitely look forward to working with him more in the future! Thank you Joseph McDonald!
Jc was awesome on helping us find a new reclining set!
We had the pleasure of being helped by Janice. She was knowledgeable and stayed with us the entire time.
Jefferson was delightful and happy to help us!
I was helped by Mike and I was very satisfied. He did an excellent job!
I went to Ashley’s Furniture on Sunday, February 26, 2024. The staff was extremely kind, and I was greeted by Jeff right away. He walked me through the store to help me find exactly what I was looking for. I am very excited about my purchase. Service was 10/10
This was the best furniture shopping experience we have ever had. Jeff and Jason were so helpful and so patient. Thank you to Jeff and Jason at the Evan’s Store!
Leroy was amazing! He gave us so much patience and understanding helping us find our bedrooms and living room set.Thank you so much!
MIKE DID A WONDERFUL JOB SHOWIMNG US around. Bring supportive and helping us pick the ight things we wanted. HE DID a perfect job on the sleep mattress test thank you so much
Janice was so patient and professional while assisting me. I came in searching for a sectional on 2/25/24 and she was more than happy to assist. Her knowledge of each piece she showed me was absolutely phenomenal. She showed genuine interest in my search for the perfect sectional. Highly recommend anyone to visit this location and ask for JANICE HAGGOD to assist you!!
The salesman who greeted me was too aggressive. He walked me around the store at least 3 times when I just wanted to buy a sofa. He tried to sell me everything but a sofa. Did not give me time to make up my own mind.
Mike was great and made buying furniture so easy!
Alisha was very helpful with our bed and nightstand purchase, and made sure to find us the best deal
Jeff at Ashley's in augusta given service and very detailed. Great personality.
By far the worst furniture store I've ever been too! I bought a desk literally not even 24hrs ago and never opened the box. I was never told I couldn't return or even get store credit or that all sales are final. I explained that I needed something else but they were so rude and condescending! I wouldn't waste my money here ever again!
Jeff made our furniture buying experience easy and answered all of our questions.
JC was so super helpful with finding a new couch for my little family!
Great experience. JC was helpful and knowledgeable.
Very professional, quick service, pleasant to work with with, stellar customer service
Alisha helped us out and was very patient with all our questions! Definitely going back!
Mike was phenomenal. Had answers to everything I needed. Extremely helpful and found affordable couches from there
I stopped by Ashley Furniture to do a little window shopping for a bedroom set. No one greeted me when I walked in, so I browsed the store freely. Keith Jones approached me to see if I needed any assistance. He helped me find what I was looking for, and I was approved for the bedroom I loved. Stop by Ashely Furniture and ask for Keith Jones. He’s very patient, and the customer service was excellent!
Mike was very helpful in assisting us with our purchases. He was open and honest about everything and didn’t make us feel pressured. We are already return customers and will continue to give Ashley our business.
Mike was great!
Keith is the literal best! If I could rate more than 5 stars I would. He really got me right ! Go see the Ashley Team and ask for Keith J! I will always recommend
Leroy Jones was a huge help and made my experience fun
would like to say alicia was very patient with me and had no problem helping me find the right bed 10/10
came here looking for a bed for my guest room, alicia did an amazing job with helping me find the perfect bed.
Went family furniture shopping & Alicia did an excellent job with helping me and answering any questions I had! 10/10 experience here and with her!
Alicia helped me pick out the perfect bed for my son thank you
Alicia knows her products. Thank you for being a prepared professional!!
Gene was most helpful! He shared his expertise on furniture selections and also gave great ideas on interior decorating.. Thanks Gene for an awesome experience!
Mike was incredible to work with! He was able to find a couch with a chaise that fit our weird specifications pretty much perfectly (he can't control the color options things come in, of course lol). He also helped us locate the table we wanted that we'd seen online. Very personable and friendly, highly recommend!
We had a great experience working with Chris and his manager trying to find our perfect couch. They are so patient !
Alisha is great!
Alisha is the greatest, great sales person.
I recently had the pleasure of shopping at Ashley's Furniture Store, and I must say, it was an exceptional experience from start to finish. From the moment we walked in, we were greeted warmly by Mike Casey, who was not only friendly but also incredibly knowledgeable about their products. The store itself was beautifully laid out, making it easy to navigate and find exactly what we were looking for. The variety of furniture styles and designs was impressive, catering to every taste and budget. Whether we were searching for modern pieces or more traditional ones, Ashley's had it all. What truly stood out to me was the quality of the furniture. Each piece seemed carefully crafted with attention to detail, and the materials used were of excellent quality. I felt confident that any purchase I made would stand the test of time. Moreover, the customer service at Ashley's was top-notch. Mike went above and beyond to assist us, answering all my questions and even offering helpful suggestions to enhance my shopping experience. Mike's genuine enthusiasm and willingness to help truly made a difference. Lastly, the purchasing process was seamless. From selecting the items to arranging delivery, everything was handled efficiently and professionally. I appreciated the transparent pricing and fair policies, which added to the overall trustworthiness of the store. In conclusion, my experience at Ashley's Furniture Store was nothing short of outstanding. With its wide selection, quality products, excellent customer service, and hassle-free shopping experience, I would highly recommend Ashley's to anyone in search of furniture. I'll definitely be returning for any future furniture needs. Go see Mike, he will surely take care of you!
Geno was very professional and helpful. He helped me purchase my bed. I really appreciate this.
Best experience I ever had the entire staff really my shopping experience 100x better!!!!
Great experience purchasing furniture with salesperson jasmine miller.
Went into Ashley this afternoon where they have an incredible showroom with tons of options. We had the pleasure of working with Eddy, who helped us find the perfect couch for our living room. Highly recommend Ashley. Ask for Eddy!!
Eddy is amazinggggg. We have been in 4 times and he was so patient with me each time. (An I was extremely picky)
Jeff is the best and found exactly what we were looking for!! He is the reason we keep coming back for all of our furniture needs!!
wonderful experience! Eddy assisted us and was so helpful! we will definitely be back!
We came today to look at sofas which has been on our to do list for quite a while! We had Alisha as our sales representative, and let me just tell you she was the BEST!!! She was so patient, and really listened to our wants and needs! We are so excited to get our new sofa! Thank you Alisha!!
Alisha was very pleasant to work with and very knowledgeable of the products we were interested in. She took her time with us and there was no pressure to make any unwanted purchases.
Keith provided excellent assistance, guiding us from indecision to a successful purchase, including a new dining room and living room set. I highly recommend seeking Keith's expertise at Ashley's.
Came into Ashley’s looking for a living and dining room set for our new home today. Keith Jones did an amazing good helping us find the furniture we needed. He is one of the best Sales Managers in the area hands down!
Amazing no- pressure service! Salesman was thorough in explaining details then giving us space to make our own decision. Ask for Geno- amazing salesman!
Absolutely the best experience with Ashley furniture in Augusta! The most wonderful salesmen! If you are in the market for new furniture go and see Christopher Harod . Amazing working with him in every way, such a smooth process!
Chris did a great job
Jeffrey L. Was an amazing salesman. He answered all our questions and made our experience of buying furniture with ease. He help so much from configuration of furniture in the room to expert advise. We have always shopped at ashley furniture and Jeffrey made us feel like we we the only customers here. He gave us amazing service. Thank you 😊
Awesome and very informative .
Chris was amazing
Chris was a superb customer service representative. I am exceededly satisfied with my recently furniture purchase. Will refer friends of my experience.
Mike was amazing and very helpful. Made our buying experience awesome.
Janice and Chris were very helpful!
Mike C was a pleasure to work with. Very informative and nice.
Mike was very helpful
Went in the store and the staff was very nice. Alisha is who helped us and she was a great person to work with. Bought a bed ,rug,chairs and a desk and they threw in a vanity and some other stuff. Grabbed a desk from there and everything else shipped. Got home and the desk was busted. I called and was told they don’t take it back but Alisha helped us out and said just bring it back over and we will swap it. Had a delivery date and it got pushed out another week and then another week and a month later got a few items and then had to wait to get the other items a few more weeks later. Delivery crew was very nice. Was told in the store the tempurpedic bed would fit inside my existing bed frame. But that didn’t work. Vanity came in and was broke. Had to send in for a new one. Cheap furniture. The matress we had got was a cooling matress that was a medium. It was to hard for my liking but they said you had to keep it 30 days. Called in for the swap to a soft matress set up the date they show up with the same medium queen size matress.Call back again to re set up the date they they have me setup for medium king size. I bought a queen from them with a queen frame. 2 weeks later they finally get the order right. I get a email sent to me that I’m getting a queen soft matress and with a price difference of -1,189.08. The new mattress shows it’s cheaper and doesn’t have the cooling features so I’m ok with it. Call to see when that would come off the charge and was told they don’t give back but if I had went for the more expensive mattress I would have had to pay them. I don’t recommend buying from here and will not be doing business with this company in the future.
JANICE WAS A VERY HELPFUL AND FRIENDLY SALESPERSON. I BELIEVE SHE WENT ABOVE AND BEYOND TO MAKE SURE I WAS HAPPY WHEN I LET. EXCITED TO HAVE MY DAYBED TO ARRIVE. HOPE LYNN
Eddy was awesome in helping us with out new loveseat!
JC was polite and nice explaining everything to me and answered my questions and concerns. Thank you
KJ listened and found what we were looking for right away. We didn't need to look for anything else!
Joseph was very courtesy to my mother and I. I give him a 10 on a scale if 1-10.
We were greeted by Joseph upon arrival. The sales person (Joseph) allowed us to walk around and once we found what we were looking for Joseph answered all our questions. We found the perfect mattress and completed the purchase. No pressure whatsoever.
Eddy (James) was the best and we got the couch that is perfect for our RV!
Quick and hassle free experience. JuanCarlos was very professional and knowledgeable. Would recommend 👍
Eddie was very helpful and got us the deal we needed for our couch.
Janice did a wonderful job showing me products I was looking for and answering all of my questions. She explained everything very clearly and found me exactly what I was looking for. I would definitely recommend Janice to anyone shopping at Ashley’s furniture.
Excellent service in store
Jeff was a great help in picking out my couch! Very friendly and helpful!
My experience was definitely great and everything was an easy process. I had Jeff and he did an amazing job I highly recommend him and he gave me the best deals as possible.
Beautiful store. Ask for Joseph McDonald!!! He is AWESOME!
Chris is vantastic at the Ashley store
Chris and Chris were amazing! Chris greeted us as soon as we came in the door and made us feel welcomed, appreciated and comfortable. Highly recommend!
Chris was amazing very attentive and professional. I’ll definitely shop here again
JC was an amazing sales person! We walked away today with exactly what we wanted and didn’t feel pressured to buy. He answered any questions that we had today. Highly recommend you go see him!
I am very impressed with the staff at Ashley's. Very attentive and is willing to work with any budget. Ask for Corri. She is amazing!!!!!!
Mike helped me find a great solution for a loveseat style seating arrangement outside of what I'd been looking at previously. Definitely a good experience
Geno was awesome! Didn’t pressure us to buy, but made sure we knew he was there to help. When we made our choice he walked us through the whole process and advised us on what to do at delivery. Great customer service!
Awesome customer service Mike!! You are awesome! Great quality service!
Mike was such a big help.
Mike was awesome!
Mike was very nice and friendly. He made the experience fun and interesting. Will definitely come back and recommend him.
Mike was very attentive and very knowledgeable about the furniture and different deals going on, I would recommend asking for him if you happen to stop by.
Employee Chris as in Christmas was very polite, very helpful, and very professional.
Chris is very helpful and very patient.
My wife and I were in looking for a new bedroom set and JuanCarlos made the experience more enjoyable than I anticipated. I like that he wasn’t overly pushy and allowed us to browse without constantly following us (like other places we’ve been to). When it came time to make the sale he made sure we understood the details and made the transaction as smooth as possible!
JC was awesome! He got us a great deal and made the checkout process quick!
Chris and Chris (yes, there are 2 of them) were a great help with my purchase. I will be back. It was worth my 21/2 hour drive.
Jeff was super helpful today. I’ve been shopping since 2016 and always had great service.
Jasmine Miller was an awesome help during my first time financing furniture! She will definitely be my go to if I need to get more furniture!
MIKE MIKE MIKE!!!
We had a great experience shopping for rockers, with Mike!
Jasmine was very helpful in getting me a good deal on my furniture purchase.
Great Customer service from Mike specifically, since he was helping us helped us find great pieces of furniture
I worked with Janice Haygood while I was in the store. She was very knowledgeable and very helpful. She really spent a good deal of time assisting me with finding items for me to look and then price them out.
Amazing staff super helpful as well Chris is the BEST!!
Alisha was very impressive, informative and helpful. Did not take long because I’m very impatient at times but she was definitely the person for the job. Thanks
Ashley on Wrightsboro Rd has beautiful furniture. The sales associates were great. Really friendly and accommodating. The only issue was their internet. It takes a really long time to get checked out. They people are great but Ashley needs better internet capabilities….but as for the merchandise and sales team I am extremely happy😀
I just went to purchase a couch and a table at Ashley!! Keith Jones was very nice, friendly, and help us pick the best furniture to pick since it was our first time coming here!!
Keith was the best salesman 10/10!! Great customer service
My sister and I came to Ashley’s furniture store and was assisted by Gene. He was very professional and extremely knowledgeable about the products we had questions about. He goes above and beyond to make sure you are fully satisfied.
Gene, was by far amazingly proficient, professional and very informative! Our interaction was by far greatly positive. He assisted with different recommendations to accommodate my needs which led to me purchasing the bedroom set of my dreams! He is a great sales man!
Eddy was a great and understanding salesman. He was personable and understanding. Would highly recommend buying furniture from him.
Mike spent some time
Great experience with JC. Ask for him when you go in.
Jefferson helped us find the perfect couch and made the shopping experience fun and relaxed
Jefferson was awesome. Worked with us on price and got everything set up from walk in to walk out in an hour.
I purchased furniture for my new house here and the rep that helped me (Mr. Eddy) was amazing. He was patient, a great communicator, and salesman overall great experience definitely look for him when you come shop.
Alisha is amazing. She is very patient and kind. She knows her stuff about furniture and overall she gave me an excellent experience during my furniture shopping journey.
Alisha was very helpful. Great personality. She is an excellent salesperson. I will definitely be back to Ashley's furniture store.
My salesperson Jasmin was amazing!!! I had an awesome experience shopping with her. She explained everything and answered all my questions. Thank you Jasmin, you’re a keeper!!!
What a pleasant shopping experience. Last year was a nightmare but the moment we walked into the store Jeff was on it. Cordial, attentive and engaged with no pressure whatsoever. And what a great deal. Thanks Jeff
Jeff was the best!!! He was very respectful and gave us a great deal. We’re definitely coming back to buy more furniture and we want Jeff to help us
Geno was so helpful it’s a pleasure shopping with him! He makes the experience so easy!
My wife and I found the sectional we have been looking for. Ask for Jeff when you go!
Jeff was very knowledgeable and make the process easy for finding a sectional! Highly recommend shopping with him!!
My wife and I came in recently looking to purchase a bed frame and dresser. JC greeted us at the door with a smile and helpful attitude. After we finalized what we wanted he was very willing to answer any questions and walk us through the process as this was our first time purchasing from Ashley’s. We will be back to buy more and will look to work with JC again.
JEFF provided perfect customer service for my first purchase.
Mike was super helpful, we came in to just look and he got us all the the info we needed to make a great purchase. Five Stars
Great costumer service!
Jasmin Is a awesome worker. Love her attitude. Very professional. Very personal. Very pleasant attitude. We enjoyed her. Martha Wiggins and Daughter.❤️
Very helpful and very informative all the staff was very nice also professional
Mrs. Janice was wonderful, she helped us out so much. Gave a lot of information about the beds I was interested in and even helped me get a discount! Best price deal ever!!! Truly loved this lady:)
Eddy very helpful super pleasant and very knowledgeable he’s a keeper thanks for the positive energy and excellent service
Eddy Duroseau was patient with us, an made sure he answered all of our questions. He was very nice and pleasant to talk with. I will be back to see him.
He’s very nice and polite. He is great salesman.
Great customer service 👍
Chris was awesome!
Best service , best care , great deal .. Alisha made it happen !
Leroy and Joseph were very helpful! Great furniture and a great experience
Gene was a great salesman. He was extremely knowledgeable and attentive to every detail. I recommend asking for Gene!
Awesome experience!!! See Erica. She is the best ever!!!
Jasmin was amazing overall. She helped us with a sectional. She listened to our concerns and was very knowledgeable. The experience was great
Mike was awesome
Mike was awesome got us a great deal and exactly what we needed
Went to Ashley Store looking for a new sectional couch and our salesman, Mike, helped us find the perfect one! Will definitely come back if we are ever looking for more furniture!
Felt immediately welcomed from the get go and our salesman, Mike, made our experience wonderful and helped us find exactly what we were looking for. Could not recommend enough!
Wonderful experience! JC was patient and knowledgeable. He was able to answer all of our questions and helped us make our decision. We be will definitely be back. Thank you!!
Chris was GREAT!!!!!!!!!!
Eddy was very professional and attentive to my purchase needs. There were some challenges with the calculations of my purchase, but Eddy is not a quitter. He made it happen and I'm very pleased.
JC was patient and new the products well.
Great service and Joseph was very helpful. Will shop here again.
Awesome furniture store! Great products and very welcoming people. Go see JC for any questions!
JC gave prompt and wonderful service.
We had an awesome experience in the Augusta store. The customer service was awesome and the prices were beyond reasonable,
The "Mike experience" is a must. Very energetic and personable. I tried out the new line of Temper-Pedic. He very good with the entire family. Enjoyed my time thoroughly.
Mike was excellent at guiding and explaining to us about furniture and other items. He made it a very pleasant experience.
JC did a wonderful job of assisting us and meeting our needs. Definitely ask for him when you go in to look at furniture!
I appreciate the assistance Juan Carlos
Jefferson was awesome to work with. He made the whole process easy for me. I asked to look around for a little bit and he obliged but would come check to make sure I'm okay. If you're ever at Ashley furniture; ask for Jefferson.
Ashley Home Store was very helpful in making my selection,I would recomend them to all my family and friends.GREAT STORE !
Came in to purchase a couch, Leroy and the manager helped us find the perfect one! We also tried out mattresses and Leroy was very knowledgeable. Overall great store to shop in
Janice Was very helpful patient with me while I select me a bed to buy. She was very nice and professional with me. Thank You
Me and my fiancée went shopping for a bedroom suite here. Our associate that helped us out was Jeff. He was awesome showed us everything we were looking for and helped us get the best deal for what we wanted. So if you’re looking for some new furniture, go see Jeff at Ashley’s Furniture. He’s extremely helpful and knowledgeable, patient and polite.
Janice was really amazing with helping me get my approval and does an awesome job. Super sweet I highly recommend!
We went in to just look around and check out some beds and other things for my parents new house. We met Jefferson (Jeff) and he was absolutely the most amazing person we have met. He was not pushy but very informative and showed us so much about beds and we ended up buying one! He was able to help with our particular situation of not being able to move into our new house yet. The manager Jason came to meet us also and that put the icing on the cake of our experience! Thank you for having an amazing team and wonderful products! We will definitely be back!
Jasmin was a pleasure to work with and very helpful!
My initial review stated Mike and Chris were awesome! I won’t take that back. However, I was delivered the wrong items. My bed and dresser were not at all what I ordered and I am having the most difficult time with getting a return/refund. I was told they don’t approve returns due to “buyer’s remorse” which is obviously not the case!
We came in looking for a glider and/or sofa sectional. Chris Harod went above and beyond helping us find the perfect loveseat sofa combo. We tried about every sofa they had and he was patient with us taking forever. We ended up choosing from Biscoe Collection.
Chris Harod was an amazing representative. Happy with my purchase.
Joseph McDonald highly recommended great customer service five star all the way
Wonderful service great customer service Joseph McDonald thank you
Mike was very helpful and courteous
Pretty good experience shopping at Ashley Furniture Store. Rep was around, helpful and knowledgeable but not overbearing. Got a great deal. Not too thrilled with the wait time of delivery but that just goes to show the store is popular.
Eddy was great
ALISHA IS THE BEST!!!!!
Alisha was very helpful
Alisha was great to work with, she was great to work with and made sure we found what we were looking for!
Perfect interaction with Chris!!! Great value and easy transaction—No pressure
Chris H. was the BEST! Super helpful, answered all our questions AND did a price match! A massive win for us. Go and ask for Chris, he was such a pleasure to work with!
Chris introduced himself, asked if we needed help and then left us alone until we had questions. Which is exactly what I wanted. He also got us a better deal on a leather sectional which was already discounted. Plus he was laid back, not pushy and likes dogs. Big thumbs up all around!
Great service and attention from Janice.
Had a very helpful associate, found us just what we were looking for.
Awesome atmosphere, lots of furniture to try out, and plenty of different price ranges to fit your budget. The staff was wonderful as well. We were helped out by Leroy, and he was so great!
We were immediately greeted by Leeroy who was incredibly professional and knowledgeable about the couch set we were interested in, and helped us build our perfect living room! We look forward to coming back and working with Leeroy again
Jeff made the shopping experience great. I would definitely recommend him.
Keith was absolutely amazing! He handled my transaction with care. Highly recommended if you’re at this location look for Keith. He’ll get you exactly what you need and quickly.
Janice was wonderful! She assisted us is finding exactly what we were looking for, in the price range we were looking for!
Great service
Jamine was so very helpful and informative
The store was well laid out and full of great options. Our salesman, Mike Casey, was informative and helpful. We have plans to shop again for sure. And our purchase is coming home in only four days!
Chris was very helpful and accommodating. He answered all of our questions and easily walked us through all financing options. Highly recommending asking for him when you go to the store.
Gorgeous showroom! They have a vast selection of beautiful furniture. Staffs are fantastic too! The Manager and Jasmin went above and beyond in helping us find what we exactly need. It was a great shopping experience. I will definitely give my highest rating.
Jeff treats us like family every time we come in and is an absolute joy to do business with.
Jeff is the most amazing and entertaining salesperson I've ever worked with! Highly recommend asking for him!
Leroy was fantastic 👏🏼
Thank you, Joe and Chris. I appreciate all of your help and expertise.
Cori, was excellent in providing me an alternative piece of furniture and processing my refund. Jason also was great with his technological skills.
Mike was a wonderful person with a good humor. Really nice and helpful
Mike was super helpful
Had a great buying experience, Salesman Eddy, definitely would recommend .
We had a great experience shopping with Chris. Answered all of our questions patiently with no pressure and we left happy with our visit
ALISHA was marvelous!!! She was super helpful and met our needs. She truly has great customer service skills!
Alisha was absolutely amazing represent and assisted me with everything I needed! Highly recommend her if you need assistance!!!
Mike was awesome and very helpful!
Mike is the best
Jeff and Jasmine were very helpful in helping my wife and I finding a couches we are happy with buying!
Keith great sales manager in Augusta!!!!!!!
Great person Alisha she did very well on Erich Neal purchase!
Incredible service from Keith Jones , Sales representative at Ashley. He provided excellent service with a smooth transaction during the completion of the sale.
Mike was friendly, patient and very helpful. Listened to our needs. .
Mike and Chris were awesome in helping me with the purchase of furniture!
Joseph was amazing. He wasn’t overbearing, priced many options for us, and gave us time to talk without feeling pressured. He was also very honest and prevented us from buying a bed set that wouldn't work with our sleep number.
Leroy was very polite and professional. He made my shopping expierience easy.
Leroy Jones was very helpful by helping me find the recliner I was looking for.
Originally shopping for furniture, I was working with a very professional member of their sales team, Mike, who noticed my 40 yr old aches from sitting and standing and asked me how I was sleeping? Once my living room needs were determined, he provided me with a sleeping solution that blew me away. He was very throughly in detail and made suggestions, not driving by the sale but based on my needs. Between being undecided and need to review financing, I did not complete the sale on my first visit, but Mike stayed in contact with me, answered critical questions, and the overall presentation by him made me return a week later and completed my purchase. I have found a new home/office furnishing expert that I know is looking out for me and can feel confident that he is selling something that someone needs more than they may want. Thank you for an A+ experience.
Our "HFC" was Michael he did an Incredible job, he was very patient and worked with us to make sure we were satisfied with "EEEEEEEEverything........" , he was Amazing!!!!! Little shout out to his wife Mrs Chelsey!
Michael HFC has great customer service presence. He was true and dear to make sure our visit was awesome.
Great costumer service, professional Mike helped me to get the perfect bed for me and it was very helpful!!!
It's been a while since I've had to buy furniture, but was looking to get a new mattress. Joe was great in helping me get a new mattress, and I appreciate his patience as I tried many out and debated on how to pay for said expensive mattress. He was even available by text after I left because the receipt never made it to my email inbox despite having the right address? Weird; but Joe sent it to another and all was good. When the delivery people came a few days later, their manifest said NOT to take my mattress, when my receipt DID say to take the mattress, so they took a picture of my receipt and took the mattress (thank goodness because I would have no idea what to do), and after a quick text to Joe about what happened, he told me that sometimes happens, but was right there for me! Great customer service, and so far, great mattress!
Mike got us a great deal
Thank you, Mike! Got excastly what we wanted at a great price!
I’m a returning customer to the store but JC and Jeff have seemed to go above and beyond for me and I truly appreciate them and the amazing customer service.
My husband and I were beyond impressed by the customer service we received from JC. He stuck with us and helped us pick the perfect mattress for us even though he didn’t have to. He also did it with a smile on his face and didn’t just brush us off. So impressed and will recommend him to everyone I know!
Chris the GM took care of us.
Great assistance from Janice! Managed to get a bed very quickly with no trouble. Excellent pricing.
Janice was awesome!
I had a wonderful experience. Chris & Eddy were extremely helpful and knowledgeable. I appreciate the great customer service.
Great customer service. Eddie was amazing!
I had a wonderful experience with Jeff and the GM Chris!! They went above and beyond to make my deal work out for me!! Come visit Jeff at Ashley’s!!
Michael was great for explaining mattresses!
Mr.Leroy Jones has been our salesman for several years and his expertise and customer service is what brings us back to Ashley.
Joe was very helpful. It was a pleasant experience. Chris was also helpful.
Mike is very cool and funny
Jeff was so helpful and patient. I highly recommend him as a sell associate.
Chris H. was great in assisting us with the purchase of our new furniture!
Chris did a great job helping us find what we needed for our home! Great service!
Great experience. Friendly service. Chris and Geno did a great job and were very helpful and knowledgeable. Would highly recommend visiting Ashley Furniture in Augusta
Great selection and prices, awesome customer service
The Ashley furniture staff was incredibly helpful and knowledgeable, guiding me through options with patience. The general manager Chris made sure we were taken care of while we were there. Overall, fantastic customer service.
Kieth Jones is the best sales manager in the region. Thank you so much for everything! Go to the Augusta store and Ask for Kieth!!!
10/10 would recommend! The GM Chris is awesome. Can’t say enough good things about him, his attention to detail and the store!
I went through a divorce and needed some furniture to help me rebuild and start a new home. I was on a limited budget and worried Ashley might not have been in my price range . But I decided to look and at least get ideas of what style I wanted. I was immediately greeted by an employee, Chris Scarborough and explained my situation. He showed me all the areas I was looking for (bedroom and dining room) then gave me some space and let me try things out. This is important to me because nobody likes gettin buying furniture or a car!happy to answer them. He made me feel comfortable and at ease . I did find some pieces that I really liked. We sat down and Chris explained their current finance options to me. He didn’t make me feel embarrassed or ashamed that I needed to finance and assured me that everyone deserves quality furniture and Ashley can make that happen. 60 months no interest made my dream a reality! He scheduled my delivery and made the whole process enjoyable! I will be coming back to this store in the future !
Love this location!
Chris was a wonderful help. Was very knowledgeable and friendly. Would definitely recommend and shop here again
Mike and Jum are awesome :)
Great selection, prices and very helpful sales staff.
The experience was great and we had a great saleslady. Alisha is the one you want when you visit this store. She helped make the process easy and really helped us.
The GM is Chris is awesome!!!!!! Thanks will be back
Chris H is awesome!! We had the best service ever. The guys worked with us and we are very happy.
Keith made it easy! And Chris the GM came by and made sure we were well taken care of. Super great experience. Will be back!!
Chris the GM is my daaawwwg. Keith is exquisite.
Jasmine Miller is by far the best saleswoman I have encountered in some time very knowledgeable, warm and you are very fortunate to have her.
Chris the GM and Keith are awesome!
Great service and great deals!!!!
Amazing assistance Chris and Mike for helping us to make sense of what makes sense for our needs. Best purchase I’ve made yet and you guys made us feel very comfortable with the process.
Great experience! Excellent customer service!!!!
Thank you Mike and my soon to be second husband Chris for your great customer service
Mike and Chris did a great job, not pushy at all. Found exactly what I wanted. As always great service!
Great customer service, everyone was helpful
Mike Casey was a fabulous salesman. He is knowledgeable of the inventory and can see your vision. Go see Mike. You won’t be disappointed.
I love Ashley Furniture
Sales people were very helpful and courteous and we left there with a beautiful new loveseat recliner that will be delivered soon. Will definitely buy from them again.
We had a delightful experience at Ashley Furniture Home Store while purchasing a beautiful dining table. The customer service was exceptional! The staff was incredibly helpful, attentive, and knowledgeable, making our selection process a breeze with excellent financing options.Their professionalism and warmth made our shopping experience truly enjoyable. Highly recommend!
Working with JC and the rest of the Augusta Ashley Furniture crew was a wonderful and simple experience. They were very knowledgeable and able to assist with delivery times.
We worked with Eddy to buy our furniture for our new home! He was very helpful and made the experience very easy and stress free!
Eddy was awesome and really helped us out.
Eddie is a professional and personable salesman. He was a pleasure...Sylvia
Eddie was amazing helping us find out what furniture we needed for our house if anybody looking for any furniture ask for Eddie he makes you feel welcome
Eddy was 👍 great
Eddy was very personable and knowledgeable. Pleasant experience.
My sales person Jasmine was so wonderful! She worked hard and saved me a ton of money!
Came in looking for a sectional and was helped by Alisha. She shown us multiple different options for our space. Customer service was amazing and very knowledgeable. Will definitely be back!
This was a great shopping experience. Our service staff was excellent. Ms. Alisha knows her products exceptionally well. She really listened to our needs and expectations. Then met every single one. No hard sell tactics, no pushing the most expensive products; just a great quality product at a reasonable price, sold by an excellent individual from a very good company. Ashley Furniture would do well to have her share her gift for making people happy and comfortable and not just focusing on the sell. The store was inviting and all the staff made you feel comfortable and welcomed. No fake smiles or intrusive behavior. Will most certainly be shopping there again.
Gene Norman was an awesome in-store salesperson. He tended to our purchase needs in a very professional manner from start to finish. I would recommend him to anyone who needs in-store assistance. Just ask for Geno when you come in.
Gene Norman sales rep was Great he met all our needs.
Keith Jones, was an amazing Sales Person. He took his time helping me pick out furniture for my daughter’s room. I would highly recommend him. He’s very personable!!
Mr. Eddy has excellent customer service skills.
Jasmin was very knowledgeable and provided great detail about the furniture. Her customer service was great as well. I will shop here again
Greats deals on beautiful rugs!
Jazzy is the best!!! 5 stars!! Thanks!!!
Went to Ashley in Augusta and met with a wholesome welcome by sales manager Keith Jones. Keith knew where everything we wanted was and helped my wife, son, and I with putting together the best Christmas ensemble for our son's first Christmas. One of the most friendly and professional sales experiences I've had. Absolutely recommend going and hitting up Keith for any of your furniture needs. Left us grateful with smiles all around. Thank you for helping me build my family a home, Keith. Much love, brother.
Jasmine was great in locating a table and chairs from a photo from another Ashley store. Great recommendations, professional, and a pleasure to work with.
Jefferson was amazing with helping me get the furniture I wanted. He helped me get a good deal as well.
Make sure you go in and ask for Keith. Top notch salesman. Highly recommended !!
Keith was awesome
Chris was great in assisting us in shopping wat Ashley Furniture! He didn’t pressure you yet he was always available when needed. Prices were also fantastic, highly recommend this store!
Chris was awesome and didn’t pressure us to buy when looking around for a bed frame. He helped us find the best deal and was personable throughout the buying experience. Definitely recommend Chris at this location!
Eddy was great
Experience was great. Jeff was awesome. Very friendly, professional, patient, and comical. Loved all the items I got. Everyone was super nice. Will definitely go back!!
I just want to say a big thank you to Jasmin Miller for helping me to purchase of a new bed
My Experience with Keith Jones was excellent he went above and beyond to make sure that I executed my vision for my new home!!!!!Go see him you wont be disappointed!Kudos
Shipped me a defective bed frame. Refuses to fix it or replace. Refuses to take it back and give me my money. Customer service is incredibly unhelpful. Will not buy here again. They take no responsibility for the quality of their products.
Jeff was a fantastic sales associate. I really appreciate all the help he offered.
JC showed me around. Great customer service!
We are moving into a brand new home and Keith was amazing. He was so accommodating in helping us to find the perfect living room set and got us a great deal along with a protection plan. Thank you Keith for all your help.
Alisha always go above and beyond !
Keith Jones was extremely personable and made sure my family and I got comfort along with style for the best price. I have been a long term Ashley Furniture customer because of the top tier customer service !!
JC was the best. Exceptional customer service!
Kj is the best he helpful and kind.
Kj makes you feel warm and welcome and makes at home and to me is the best salesman.
Was not a hard sell they gave us the time to look on our own Very friendly sales people.
Mike helped us find the right pieces for our needs and made checkout and delivery easy.
What an incredible experience “shopping” for furniture. Mike is the man! He was very engaging and made sure we felt comfortable during the whole process. Everyone was really great and the southern hospitality is unmatched. They have a wide array of styles of furniture for your entire home and you’ll most likely find something to suit your desires. Definitely five stars from me.
I walked into the store to buy living room, was met by Jeff, and I was well pleased by the attention and care he gave to us. After giving us sometime to browse we made our purchase and I couldn’t be more happy.
Eddy helped us picked out the perfect couch. We really appreciate his knowledge and help!
Great experience every time! Janice helped us so well and explained our options in great detail. So friendly and knowledgeable. We will definitely be back to shop more.
Leroy Jones was very helpful from the time we walked In the door from the time we left. Definitely will be coming back to purchase
Leroy did a great helping us with my husband’s lift chair.
Jc was very knowledgeable and helpful through the whole process.
Jasmine is extremely helpful and knowledgeable!
He took my money, lol
Leroy jones was my salesman and he was knowledgeable and courteous during my purchase
Jasmine was so helpful and was super patient with us while we were searching for the perfect dining table and chairs! Look her up when you go to get your furniture!
We found a great sofa and chair, great workers.
Eddy did a great job with this customer
Leroy was excellent. We appreciate him
Thank you Jasmin and Jason for the great sale. Very helpful and friendly.
Nice, quick salesman
The staff is really friendly and helpful here. However, the furniture styles are old and outdated. Corporate buyers/designers need to keep up with furniture trends. It looks like I'll be ordering my furniture online to get on trend designs.
Very Nice and friendly. Jasmine and Manager Mr Jason Very helpful. I will Visit again soon.
Mr. Eddie was very professional and have a polite attitude, no hassle. Great job for listening to what I was looking for. Thank you
Salesperson Eddy Duroseau did a great job! When I told him what I was looking for, he took me straight to the side of the store where it was on display. I was surprised when I got the final tally to see the bed rails were not included in the “bundle” but were an added expense! The bundle consisted only of the headboard, footboard and mattress. My total came to about $300 more than I had planned on. The only disappointment of the sale.
Eddy was great! Helped me find a perfect area rug for a great price!
EDDY was amazing! Helped me find the perfect couch! Thanks alot
Beautiful furniture and Asserioes. Customer service very good.
Mr. Leroy Jones was very nice and helpful. We were very pleased with his customer service and knowledge of the furniture we purchased.
Leroy is the best!!
Leroy was very helpful and informative! Great experience!
The staff was very nice. The lady at the desk name was kori was very funny and knowledgeable. :). They are still the best
I had a marvelous time with Jasmin today. She is very knowledgeable and so helpful. She explained everything to me in detail. I like to thank her very much.
Great costumer service. Mike was super helpful and listened to what we were exactly looking for.
I went to Ashley's just to get some ideas of what I wanted, but the warm greeting my husband and I received from Keith Jones from the moment we walked in the door made us know we were in the right hands for this purchase. He gave us space to browse and at the end made sure we got everything we wanted. If you are in the market for new furniture...go see Keith Jones in Augusta...he did not disappoint!
My wife and I went to the store just to look around for a new bedroom set. After walking in we was greeted by Keith Jones who went far and beyond to explain everything we asked and made sure we knew exactly what we was looking for.i learned that day more about a mattress than I have ever known. After leaving because we had a appointment, he stayed in contact with us and stayed over to finalize and finish the sale for us. Thanks Keith Jones for everything.
Chris was awesome! He helped us find the best sofa and love seat at a really good! Thanks Chris!
We were looking for some sales and Mike was so helpful!! Thanks Mike for spending time with us and sharing the best info about Ashley!! 👍🏽
Great experience! Jasmin took a lot of time with me to get exactly what I needed. She was very accommodating. 😊
Chris was the best, took lots of time with us to make sure we got exactly what we wanted
Janice was wonderful to work with!
JUSTIN OUR SALESPERSON WAS SUPER KNOWLEDGEABLE, HELPFUL AND KIND. HE OFFERED SOLUTUONS TO OUR SPECIFIC PROBLEM. I WOULD RECOMMEND HIM 300%..He was just that good!!
We liked the number of mattress choices that you had in the store and we especially liked how knowledgeable Alisha was! We hope the delivery and setup goes as smoothly as it did in the store.
It was absolutely awesome. Great, friendly staff and very engaging. When i walked away the salesman found me and stayed with me. I came to get one thing and ended up getting 3. Beautiful furniture and so much more.
Do not buy from Ashley's furniture! We were loyal customers until we spent over $4,500 on a 5 piece sectional with an ottoman in 2021 that tore up within a year. They refused to do anything but exchange it even when we pleaded with them for instore credit because we were told this was a manufacturer defect. Needless to say three months after they insisted on an even exchange the second couch is now trash as well.
Janice was great to work with. Made the whole experience easy. She really makes you feel comfortable and answers all of your questions.
You can get better pricing from the Ashley website for one, so check the online listing while you are in the store. Also, the bedroom set I ordered had a strong lingering chemical smell. All customer support says is they recommend you air the furniture outside.
Leroy Jones is 1 of the most personable easy going sales representatives around. He’ll take good care of you & make sure you get the most out of your shopping experience. I highly recommend this facility.
Excellent customer service. I was able to purchase the product I went in for easily and efficiently. I have always had great experiences at Ashley’s.
Chris was efficient. Once we found what we wanted we were in and out with our purchase in 30 minutes.
Mike at Ashley in Augusta was great to work with. We found what we needed and were out in no time. Love our tables!Thanks!
Very pleasant experience working with Jasmine! I will definitely return.
My husband and I would give this Ashley Store more than 5 stars if we could. Alisha’s expertise was very impressive! Thank you, Alisha for your patience and kindness.
Jasmin was so awesome!!! She's so friendly and helpful. I'll be back
👍
Come see Joseph at Ashley furniture store he the guy to come see good business and very helpful
Joseph was absolutely amazing!! Please let him help you with all of your furniture needs!
We were looking for a bedroom set for my daughter. Leroy was very knowledgeable and helpful throughout our time in the store all the way through our purchase.
Jeff was awesome!!! He helped us find just what we needed. Thank you Jeff! Thank you Ashley Furniture!
Alicia helped us today and she was absolutely wonderful! Steered us in the right direction and helped furnish a couple different rooms in our house. Definitely recommend coming in to see her.
Excellent customer service. Pleasure shopping at this location.
Amazing
Absolutely amazing. JC was awesome. Knew answers to all our questions. Love our furniture we picked😀 We will buy again
JC was a major help. He helped me find the perfect couch for my family: SUPER PATIENT and helpful!!!!!
Keith was extremely helpful helping us find a couch today!! He made the entire process so easy and quick!!
Very knowledgeable about the products, very professional and pleasant to be around, great customer service, Thank you JC
Sales associate was very knowledgeable, courteous, respectful and friendly. I
Leroy was an excellent sales rep.
Chris helped me find a great couch for my new apt !
Great assistance in helping us with looking for a bedroom set. Very helpful in showing us the differences available! Thank you Jane!
Excellent customer service! Jane walked us through many different options and found the perfect living room set at a great price. They work with you to schedule delivery, unlike other stores. Will be back when I buy next bedroom set.
Leroy was awesome. Thank you for your very professional and sociable assistance.
Jeff was amazing and very kind. He didn’t push us but showed us everything even though it took a while. 10/10 recommended
Jeff was amazing!! He took his time and didn’t pressure us at all and we left with everything we were looking for! Highly recommend!
Mike was great. Professional, friendly, knew their products well. Great experience.
Jasmine helped me find a decent deal on a living room sectional. She was very knowledgeable and kept me laughing. Thanks again!
Mike is the b st
Joseph was very very helpful & informative about everything I needed. I really appreciated his help. I will be back.
Mike was great and very patient
Mike was awesome. He was very informative and patient. Answered all my questions professionally. Look forward to working with him in the near future.
JC was amazing, great customer service.
Friendly staff, incredible atmosphere. Didn't follow us around and just let us enjoy picking furniture. Answered all questions and helped with promos!
We enjoyed working Troy today. He helped us find options for tables, chairs, end tables, and coffee tables. We have worked with Ashley Furniture and always find ourselves coming back here when we need more furniture.
Troy was very helpful in helping us look at dining tables. He explained the new styles come out.
Shopping experience was awesome…. I would definitely go back… my sales person made me feel so comfortable and made my work for what i wanted…
Experience was great
Amazing customer service and professionalism!! Thank you so much Chris!
Excellent customer service with no pressure from the salesperson. Fast shipping and seamless set up. Recommended.
Alisha V was awesome!! Helped gets the perfect couch!
Jasmin and jason were great
Leroy Jones is a great salesman at Ashley! He took really good care of my moms needs and even went the extra mile to ensure we had the lowest price on her purchase! Thanks Leroy!
Jasmin helped me get everything I needed. She’s very professional.
Jeff was extremely knowledgeable and helpful!
Jasmin and Jason take care of us and very nice lady. Will be back to see her.
Jasmin she's very nice, kind and sweet. She helped me a lot and mu friends om buying furniture. Will be back next week to see her.
Very welcoming ! Keith Jones ensured I got everything that I needed..
Jason and Jasmine provided great customer service
Chris was super friendly. He is not overbearing at all. He is very informative and helped up very well. We did buy our brand new couch today and are very happy with our purchase.
Jeff was great! Definitely knew his stuff! Come check him out!
Jefferson is absolutely great!! He is really helpful!!
jeff is amazing
Ms Jasmin was very polite and knowledgeable
In particular, Troy (manager) and Mike (sales associate) went out of their way to take care of us. We bought a bunch of furniture at one time, and they gave us the best deal possible. And when we had a few hiccups with deliveries, they more than made up for it. Highly recommend giving them a visit!
DO NOT BUY FROM ASHLEY We ordered 4 items from the store - 3 of them came damaged/broken and the times to get fixed are awful. They do not have quality products and they are not a help about repairs and what the send to us. We recirculate wrong items - the fireplace insert is too big - they sent us the wrong entertainment center.
Jasmin Miller was Awesome 👌 I will be back to buy for her.
Chris H. did an amazing job helping me purchase my new bed! Thank you for all your help!
Chris was very helpful and made sure I was comfortable and welcomed in the store. He explained everything to us and made sure we were okay with all the delivery and pricing
Mike and James were great and we got the sleep system test completed and learned how to use the bed and base system. We are sold.
JC was wonderful to work with. He was knowledgeable and courteous. He’s the man to go to for all your furniture needs.
Jasmine was such a great sales person and stayed longer to help us get all of our paperwork done. She was amazing. Mr. Keith was a huge help as well. We will definitely do business with them again.
Exceptional customer service!! Keith and Alisha were very kind and patient. Top notch service. Highly recommend!!!
Jane and Jasmin did an awesome job showing me around and getting me the best price possible!
Mike was very helpful and patient
Mike was great!
Mike & Jason took great care of our family. They were kind, knowledgeable, and patient in helping us find the best dining table for a challenging space. They were also awesome with our young daughter.
Mike & Jason were great to work with in the selection of a new dining table & bedroom suit. They were very knowledgeable about the selections & financing options available. They were also very, very kind to our young daughter.
Jasmine was very helpful and great to work with.
Joseph was very helpful!! Great customer service!!
Joseph was awesome! Great customer service!!
Great experience!
Super service from Joe McDonald. No pressure just solid service.
Joseph McDonald is extremely helpful and professional. Outstanding customer service.
Chris was fantastic! His knowledge of their products and services helped make our purchase quick and simple. We will be back!
Mike Casey was above awesome we are definitely going to be back and closing our sales with him! He was very knowledgeable and confident in everything we discussed today! Looking for new furniture and he was over the top with his customer service! Thanks for everything Mike! Def recommend asking for him if you visit the Augusta location! We will be back from Atlanta to visit him!!!
Jasmine was great
Justin did a fantastic job making the process a cinch for me. He showed me many options and made suggestions. He explained everything that would occur throughout, even what to expect on delivery day.
Jasmin Miller was amazing! 5 stars because of everyone’s positive attitude!
Juan Carlos Rodriguez helped me pick out the furniture that fit my budget! He cares that his customers get quality furniture. This is the 3rd time in 2 years that I have come to Ashley Furniture in Augusta. I will always come to Ashley and will always ask for Juan Carlos and you should, too!!!
Stopped by Ashley with my wife and we were helped by Gene Norman. Nice selection and Gene gave us time to look around before giving us his insights of their furniture. Gene was very knowledgeable and has a great attitude which made this visit pleasant. He was not pushy and really helped us figure out what was best for us. I normally don't like shopping of any kind but I have to admit that I didn't mind this. Make sure you ask for Gene!
Leroy was great. He was very knowledgeable and helpful with all of our questions.
Thank you Chris for your services. Found exactly what I was looking for and price matched everything. I will definitely recommend Ashley’s on wrightsboro rd customer service was amazing
(Translated by Google) Keith and Corrí are exceptional sells associates. (Original) Keith and Corrí are excepcional sells associates.
Corri and Keith was amazing.
Very informative and very nice,respectful
Corri was very helpful and made my purchase go swiftly and effortlessly!
Leroy helped us find everything we were looking for. We're very satisfied and have new furniture in multiple rooms now!!
This review is about this store in particular. Not my inability to properly shop around, before committing to a high dollar financial contract.. It’s 2023, Google before you buy… Anywho. I’m sure everyone has their opinion on the quality of Ashley furniture. So far we’ve never dealt with issues. But I’m just speaking on the quality of service with this location, the staff exceeded expectations. They were all kind, and not “car salesmen pushy.” Keith and Troy were especially a delight. Some may say “Well that’s cause they’re working on commission, and want you to buy something.” Well yeah, it’s their job… But I’ve also met obnoxious sales associates, who were persistent and rude. These folks were not. For that, big shout out to them.. They were informative, good company, and very patient with my indecisive self. All in all, I would definitely comeback to this store for my other furnishing needs.
Keith and Troy were extremely professional and helpful. They were honest and worked out a great deal that beat any online pricing to include warranty and in-home delivery. My wife was happy with the purchase and I was pleased with their service. Win, win!
Found the couch we wanted. Jasmin was a great help! Would definitely recommend!
Phenomenal experience at this store! Customer Service is top notch. We went in looking for new mattresses for our kids and Joseph was extremely knowledgeable and helpful in us choosing them. He was patient as we tried out every mattress and pillow the store had and never once made us feel rushed. What’s funny is we weren’t even going to go to this store. We were waiting on another store to open so we decided to kill time some time and visit this one because it opened sooner. Now I’m really glad we went to Ashley first!! This will be our go to Furniture store from here on out. Joseph has definitely earned a repeat customer! Thank you!
Our sale today was Awesome!! Will be visiting again real soon for future purchases!!
Excellent service and great deal and quality. Definitely recommend to anyone whose looking for a furniture. ❣️TnT4ever of Harlem
Mike was so helpful with the financing process as well as helping me with budgeting. I was scared to try to get new furniture but he made it much simpler than I expected it to be and I got everything I wanted and needed!
Keith was incredibly helpful in finding us a new couch for our new apartment
My significant other and I went into Ashley Furniture in Augusta Ga and met up with a really helpful employee named Janice who took all the time with us we needed and made sure we got exactly what we wanted and made the long process as enjoyable as possible. We purchased a dinning room set and an ottoman sofa. Will contact Janice again when we want to purchase other furnishings
IM A FIRST TIME HOMEBUYER WHICH MEANS I NEEDED ME AN AWESOME FIRM MATTRESS WITH A NICE QUALITY BED , WHEN VISITING ASHLEY FURNITURE ASK FOR KEITH JONES AMAZING CUSTOMER SERVICE THE BEST ❗️❤️ #AUGUSTAGA
AWESOME FIRST VISITED ,IF YOU LOOKING FOR NICE QUALITY FURNITURE GO TO ASHLEY FURNITURE , ASK FOR KEITH JONES HE IS THE BEST ♥️
Nice furniture! I enjoyed working with Jasmin
Jasmin was great to work with! We love our purchase!
JC is the man, he either sold me everything I was looking for or I bought everything he told me too. Not sure which, but very happy with everything. The man needs a hell of a raise. Don’t deport JC 🤣🤣🤣
He talked my husband into getting a new bed we don’t need but I wanted. My man said no to the bed and we left with it anyways . ALL thanks to JC. Don’t deport, let JC stay!! He’s awesome!!
Mike was great with customer service. Very Attentive helped us whole way through.
Mike was amazing! Excellent knowledge and customer service. Went above and beyond to ensure we were making the right furniture decision.
Mike was amazing great help!
Jasmine and Jean were great. Very quick service.
Jasmine helped us get furniture we wanted and was very nice
Jasmine helped us with purchasing our couch and loveseat and she was wonderful! Very fat and easy process. Would highly recommend
Mike was very friendly, and helped us get an amazing deal on our dream couch!
JC is the best person to work with! This is my second purchase and the level of customer service and attention to detail was amazing! Highly recommend JC!
We were so pleased with the service we received from Ashley Home store. JC went above and beyond to help us find the perfect reclining sectional. We was very impressed with the quality of the product we purchased.
If you’re looking to find your dream couch for an amazing price, ask for Jeff! Jeff was amazing at assisting me and my wife on finding a couch and ensuring that we loved the couch rather than just settling for one. He was very friendly, professional, and knowledgeable. Thank you for all of your help!
Cori was such a big help while helping me and my husband look for a new bed not only was she a big help but she made sure we got the best deal possible!
Alisha was extremely helpful. She helped my sisters and I find everything we needed. We definitely plan on returning soon.
Jasmine and Jason are fantastic! Very helpful and got us the best deal!
Jasmine is wonderful working with us and got us the beat deal! Be sure and ask for Jasmine!
Alisha was very helpful and understanding and great personality I would recommend anyone
I would like to extend my appreciation to Mr. Keith Jones for his outstanding service on Saturday August 25th. Would highly recommend Ashley Furniture based on the excellent customer service and beautiful products.
Chris was great help and he took time to help us figure out the price because the item was tagged wrong but they were super nice and helpful and gave it to us at the cheaper price. We had a great experience. And we will definitely buy from them again.
We bought a TV stand at the Ashley furniture outlet and Chris was excellent in assisting our needs! Fast and easy checkout process. Will definitely come back to buy more!
Mike was very helpful in guiding us through our couch and chair purchases. He gave us ideas without pressuring us to buy more than we wanted.
Mike was great, he helped me pick out the perfect set
Thanks JC! You’re the best!!! Found our sofa in less thank 20 minutes!
Jasmine was outstanding she was very knowledgeable of the items that we purchased.
Had an amazing experience shopping here. Chris was very nice and really helpful. He made my family and I feel welcome. I highly recommend shopping here. Furniture is beautiful and well condition
Beautiful couch! Chris was extremely welcoming and helpful. Just moved out here from Chicago and he made me feel like I’ve known him for years! Will definitely come back again, highly recommend
Keith best salesman!!
Alisha was very thorough. After a brief conversation she was able to zero in on the sectional & couch I needed at the price point I was looking for. Funny and charismatic it was an enjoyable process throughout.
Mike Troy and Cori did a fabulous job in helping us pick out our recliner! Ashley’s furniture is the best quality!
Service was great as soon as I walked through the door, Jane Vasquez did amazing pointed me to exactly what I was looking for. Easy simple purchase
Cory is AMAZING! Her customer focus is unmatched! Jefferson took GREAT care of our furniture needs!
The showroom was incredible walking in. So stocked, varied, and inviting. I could be there for hours but it was the customer service and selection that impressed me the most. Joseph McDonald was our sales mgr and he was the best!.. a very warm, informative and professional in every way. Ashley's has great styles and quality furniture. The sales were great near Labor Day.
Joseph was so helpful Great service. Thanks “!
Excellent purchasing experience. We actually had fun purchasing our furniture and felt like we got quality pieces for a great price.
Experience was great from beginning to end. Wasn’t expecting to even get anything. Left with a new sectional. Gene is the guy to go to. They are all great but Gene is special. He has that eye for putting what you want together then turning it up a notch. And there’s Zeno PRESSURE. He gives you an idea, the item that completes it and then give you space to decide. Great experience
I will not go back. Delivery is 299.00 on a purchase of a mattress and adjustable frame. If you purchase a lower priced item the delivery fee decreases. Go figure
Joseph was understanding and knew what he was talking about.
Alisha helped my husband and I to find the perfect pull-out couch with delivery at a great price. Customer service was exceptional and Alisha made us feel at home. We highly recommend Ashley’s!
Second time we bought furniture from them. Good selection and GREAT customer service
Mike was fantastic. I’m only 19 and he explained everything and made sure I understood everything before I bought A bedroom suite all on my own.
Mike was very informative and helpful. Great experience! Highly recommend!
Jefferson is AWESOME !!! HE DID A FABULOUS JOB HELPING me ..... Kuddos to him !
Jefferson was very helpful even with my picky wife but he helped us get everything she wanted
Awesome customer service from JC today
Excellent experience especially getting help from Joseph. He was quite knowledgeable and friendly. We will definitely be back again.
Mr Jefferson and Jason the manager are great people to deal with . Excellent customer service.
Jasmine Miller was a great, knowledgeable store associate. The store is very clean and organized.
I purchased some new furniture for my home. Mike was very nice and accomodating. He was patient and answered all of my questions. Troy was also great. He worked out a great deal for me. In an age where good customer seems to be non-existent, these guys showed great customer service still exists. Thank you for everything!
Mike and Troy are a phenomenal team!!! Glad we came to Ashley’s today.
Mike and Jason were awesome. Mike helped us located some nice furniture for our living room!
We were just in Ashley furniture this evening. Totally recommend Jasmine. She is super sweet and helpful. Very professional and kind. She made the experience super easy.
Jasmin was such a wonder to work with! So grateful for her and her team! They made this shopping experience so easy and seamless. We will definitely be back!
Jasmin was such a wonder to work with! So grateful for her and her team! They made this shopping experience so easy and seamless.
Went in today to look for a new bed and Mike was super professional, knowledgeable, and courteous. I was able to take my time and look at all pieces that he showed me. There was no rush or pressure to make a purchase (which was appreciated) and it made my visit memorable. I recommend taking a visit if your looking for good furniture pieces. I will definitely be returning to the Ashley HomeStore on Wrightsboro Road, Augusta Ga.
Mike was everything I needed him to be
Mike was super awesome!! Very friendly and helpful!!
Jasmine was an excellent sales associate she was very helpful to me and my wife while making our purchase.
Jasmine she is very friendly 🫶
Had a wonder and professional experience with our purchase in furnishing our new home. Alisha’s knowledge and expertise was a great help. I fully recommend
After my wife and I waited almost two weeks for receive our bed that was delivered late and without the proper equipment to put it together. We called the customer service line which then told us it would be another 4 weeks before we could have out bed. That was just unacceptable. After going to the store and speaking with the Sales Manager Keith Jones and our sales person HFC Jane. They made sure the next day we were in our bed. Thank you!!
Jasmin was very kind and helpful. She helped us find the sofa we wanted and at a great price. The process was quick and efficient.
Back at Ashley again because I have such good luck finding what I need AND my all- time favorite sales associate Geno is such a great person to work with every time. He is so patient with me and he is just a good guy to collaborate with on my home design. He is awesome!
Michael, was very helpful,nice and polite.
Excellent experience. Purchased a sectional at a fantastic price. Janice was extremely friendly and helpful and communicated all info effectively and honestly
Jasmine was very helpful and made my buying experience great!
Mike was very helpful. Was patient with me and wife
Helped me find the perfect bed frame and matress set for me either the help of John, Joseph and Chris. Really did make it feel like Christmas.
J. Introduced himself and left me alone to peruse. I saw what I wanted and fell in love. J was polite, personable, knowledgeable, and engaging. He made my experience easy; we laughed as I purchased. It was truly the best Monday I ever had. I would highly recommend J and Ashley’s as the best furniture store with classy staff that make the buying experience top notch. I will only shop with them from now on.
Time well spent at this location. Representative, Alicia, was approachable, knowledgeable and professional. She helped my wife and I pick out our couch based on what we were looking for. Thank you.
Great customer service. Chris was really nice and explained everything in great detail Thank you so much and I can't wait to get the chair Sarah Hines
We were helped immediately after we walked in, and John was super friendly and helped, while also giving us a chance to look on our own. We found exactly what we wanted and didn't feel bombarded with information. Great experience overall.
Jazmine is attentive, knowledgeable, and caring. We will be coming back even if it's just to say hello. Ask for here
Jasmin gave us 100 percent outstanding service, we definitely recommend her to all the people I know .thank you so much.she helped us to get approved 🥰🥰🥰🥰
JC was very knowledgeable and friendly.
Came to Ashley’s today and had a great experience. Thanks for all the help John and Troy!
Thanks so much to Troy and John for all there help!! Great Experience!
Had a great experience with John and Troy at the Ashley store. They gave us great customer service and recommendations on what to get. Thanks guys!
I came in to buy a recliner and myself person name was Mike he was very patient with me and very understanding and very very helpful he helped me to pick out the right recliner that worked for me I am a very satisfied
Janice at Ashley was amazing, thank you for helping us.
Worked with Chris today he was great an was able to fix all of my problems and issues
Jasmine was extremely helpful!
Jane was excellent! Very helpful and knowledgeable. She asked questions to help but also gave me space to browse which most places won’t do.
Keith Jones is an excellent sales associate, very knowledgeable about the item that I purchased, I will be back again!
I really appreciate the customer service. Jasmine gave she was professional and she was very very nice so she deserves a 10 but you don’t have five stars so great job Jasmine thank you for being a good sales lady ..
Great customer service due to Keith. He assisted me throughout the whole process and made it his duty to make sure I got everything I wanted.
JC did an awesome job assisting me!!!!
Janice is awesome
I went to the Ashley store in Augusta and JC was a wonderful help. I couldn’t have asked for a more polite young man to assist me. I ended up with a dresser, side tables, a patio set, bar stools and a sofa and love seat. The staff was mostly very friendly. ASK FOR JC! Thanks
I recently bought a split king Tempur-pedic with adjustable base from Mike Casey. Not only was the service absolutely fantastic, but the bed has been a complete life changer. Currently 7mos pregnant with twins and love that I can adjust the bed to suit my needs (which change by the minute). The convenience of the bed is absolutely worth the price. I’m so glad that I took Mike’s suggestion regarding the bed. He was not only incredibly patient, but his knowledge regarding the Tempur-pedic and financing was refreshing. Thanks again Mike!
Worst experience ever. I went over there looking for a twin mattress, a dining table and some couches. I walked in and one of the staff said you need a Red Bull to buy furniture. So I ended up buying a dining table and a mattress and then the gentleman proceeds to tell me we don’t help you load it up so I had to come back the next day to load up the tables the salesman that sold me the stuff did not even greet me or help,the next day all he talked about, was a tic sheet or something. but then to ask me, are you gonna buy them couches. This place is a joke. I would not recommend anyone to go over there.
Went in on Sunday morning helping out my best friend pick some furniture. Jasmine was excellent . She made us feel very comfortable and didn’t rush him to make a decision. She didn’t give that awkward stare that sales people give when you walk in and think you are not buying anything . Definitely ask for her when you come in !
Mike is great to work with! We had a wonderful buying experience!
Keith jones… the best sales manager in the Augusta area. MAKE SURE YOU ASK FOR KEITH JONES
Keith Jones is a wonderful salesman! Shop with him. I promise you won’t be disappointed.
My mother and I had a wonderful shopping experience. Mike was a great help with our furniture needs. 10/10 experience will definitely recommend.
I went into this store prepared to purchase a queen size bed and mattress set, a dresser with mirror and a new recliner. I walked around the store for maybe 30 or 40 minutes and not one employee came up to me and asked me did I need help? They did find time to seat around and talk . I decided whoever asked me" Can they help me?" was going to get my sale since I picked out my own items. Unfortunately, no one did so I left . I purchased my last bedroom set from Ashley in NY and the service was fantastic which is why I decided to use your services again.
Great customer service.
I like to Thank Keith Jones. Excellent customer service. Great Manager!!! ⭐️⭐️⭐️⭐️⭐️ shout out to team Augusta!!
Mike Casey was great. There was no pressure sale, and he helped expedite our search.
Mike Casey is amazing, he helped us on our purchase of our new bed set. I would highly recommend seeing him for all your furniture needs!
I would highly recommend mike! He got us a couch and a rug with no down payment. Come here for any of your furniture needs and look for mike!
Great service! Answered all my questions
Great service by Mike. Look him up.
Mike helped us get a great deal.
Mike was very helpful and professional. Pleasant experience
My mom's visit to your store in Augusta Georgia was a great experience, thank you
Mike and Troy really helped me out as far as picking out the right mattress for me.
Very nice experience..helped us to get just what we needed
Super helpful/smooth process! Our sales guy (Anthony, I think) did a great job giving us space and then super helpful when it came time to check out
I was a pleasure being assisted by Keith and Alisha . They made my process quick and easy. Will definitely be back to see them.
Jasmine was patient, friendly and informative. She was not pushy or aggressive. She respected the space and time that we needed in making our decision. I am glad she is part of the team.
Ms. Jasmin was absolutely the best 😩 She was there with me every step of the way; she asked what I needed and wanted and assisted me throughout the whole process; she even helped me visualize the sitting area. I want to thank Ms. Jasmine for everything 🫶🏾
Jeff was great and very patient. I was all over the place with what kind of couch and bedroom furniture I wanted and he made sure I was happy with my final choice.
Great buying experience, very knowledgeable sales team.
We went in to purchase my daughter a mattress. JC was helpful and knowledgeable. We got in and out in 20 minutes. Pretty much all my daughter’s furniture for her new apartment came from Ashley! Thank you for providing such great products.
Mike and Troy are AMAZING !! we didn't come to buy BUT they worked such a deal!!!
Mike and Troy were absolutely wonderful! walked in and immediately was welcomed and assisted. Two of the nicest people to have working at Ashley Furniture! Ask for them to help you!
Mike and Troy helped us buy a couch today and we had an amazing experience they told us everything we needed to know about it, awesome customer service and made everything super simple and easy. Absolutely buy your furniture from here!
Jasmine was very pleasant and helpful!
We paid a lot for our furniture and went ahead and paid several hundred dollars more on insurance because we have pets and things happen. We made sure to ask and clarify multiple times before purchasing, that the insurance included cleaning or replacement of the furniture for pet stains including urine accidents. Well, it happened our pup had an accident on the ottoman . We filed a claim and were instantly denied because “damage was caused by a pet” we have spent 1,000s over the years at Ashley but will never shop here again, and we will be making sure no one we know or work with does either. Looking into options moving forward in order to get our money back.
Very helpful and willing to get it done!
Jane is the best! Honest and friendly! She is a class act! Definitely will be back to shop more in Ashley because of her.
Kieth Jones nice :)
Everyone at Ashley’s Furniture is very welcoming and attentive! My salesman JC knew exactly what I was looking for and got exactly what I needed. Will definitely be back! 10/10
I had a wonderful experience and ended up getting exactly what I needed and more at a great price! I am very pleased. The customer service was Awesome!
Jasmine was very helpful. We told her what we were looking for and she walked us around the store. Even carried a pillow from one piece to make sure it would match. Excellent customer service.
Keith Jones is the Best Sales Manager in Augusta. He helped me find some new furniture.
Jasmine was terrific she found out what we were looking for and walked us around the store. Even carried a pillow around to make sure what we picked out would match. Great customer service.
He was a very helpful person
We recently purchased an entertainment center from Ashley. When we got the delivery, one of the "piers" (bookcases) was damaged. We were inconvenienced but let it slide. They scheduled a replacement. It came yesterday and it too was damaged!!! We promptly called customer service. After the second damaged delivery, we simply wanted our money back. Ashley refused to give us our money back since we signed a contract. We don't want any more replacements, we just want our money back!!! The furniture we purchased is poor quality. We could have purchased something of similar quality on Amazon for a lot cheaper. Speaking of cheaper, when I went to the Ashley website to look up our entertainment center, the price was HALF of what we paid in the store!!! In fact the coffee table we also bought was significantly cheaper on the website than what we paid in the store. We feel so ripped off and will never buy from Ashley again!!! And I encourage everyone else not to purchase for them also. DO NOT BUY FROM ASHLEY FURNITURE!!!!!!!
Kieth Jones is the best sales manager in Augusta Ga. Great guy
Keith Jones the greatest sales man in the AUG. He’s the GOAT!!
Our salesman was great He helped us get what we wanted Thanks Mike we appreciate your help
Great customer service very helpful on product
Alisha was awesome! She helped in every way that possible. She was very patient and gave us our space to decide what we wanted! I would recommend going to Ashley! They are a great group to work with!
Jasmin was the best. She took really good care of me. Very insightful and attentive.
Mikes service was fast and he explained everything. Good experience!
Jasmine was amazing! She was able to price match our sofa and was so sweet! I can’t wait to come back to get more items for our new home
Awesome customer service!!!! Very helpful with getting my products I needed. Would highly recommend shopping at this location!!!
Gail Pates is a one of a kind salesperson. Gail is very knowledgeable in helping the customer pick out furniture and items in the store. Gail is a leader with her experience in sales. Thanks Gail for all your help.
It was a pleasant experience going in and dealing with purchasing furniture. The salesperson was super helpful and patient with me. She listened to what I needed and didn't push for the more expensive stuff.
JC was great. Very friendly and helpful
Staff was great and helpful! Tried many beds and found the perfect bed. I would go back again and tell others about my experience! Thank you, Mike, for all your help. You were awesome!
Awesome and professional service. Experience and knowledgeable sales representative, a truly and great people person .
Mike is an outstanding salesman. We went in just to look at den furniture. He was so awesome. We end up purchasing a beautiful Man Den Collection!! He was very knowledgeable and patient.
Awesome service!!! Look for Chris Harod he was great with everything he help us with !!! Ask for Chris !!!
Chris was very friendly and helpful!! Thanks for making my first couch purchase great!
Nice selection and price points. Staff is SUPER welcoming and friendly. Didn’t push product and gave great recommendations when we specifically asked for certain parameters when looking for pieces. They also recommended some must see restaurants since we are new to the area.
Excellent experience!! Keith was amazing. Went above and beyond!
Keith was great and helped my niece find the perfect set.
Keith was the best sales manager in Augusta!
Jasmine was very knowledgeable and such a sweet person..She was very helpful in helping us decide on our furniture ..I would definitely recommend her.
Shout out to mike, really good salesman & makes you feel welcome. 10/10 experience, get with him.
I just bought a home and needed furniture. I went to Ashley’s and Keith helped me tremendously! He was patient and not pushy and I left with the perfect look for my new home!
Went Saturday and delivered on Wednesday. Great experience from sales person, to delivery and all texts in between. I think I got a great deal too on this leather couch.
Always excellent service at this store ! Amazing representatives. Thanks Janice for your patience. Helped even after me being impatient from miss understanding. Janice still greeted me with so much kindness & professionalism. God bless you will be back !
Jeff was absolutely wonderful! 10/10 would recommend this place to anyone looking for great and quality furniture.
Very helpful staff that listens to what we need and shows the best products to fill that need. Mike is A+++ in my book!
JC was great. The best
Alisha V. Was amazing! Helped us out with everything we needed! Found everything we were looking for! Great deals and friendly staff!
Chris was amazing! He helped us finding the perfect sofa! The store has really good deals and beautiful furniture!
Chris was very helpful and was amazing on getting us the couch we loved
Jasmine Miller helped my wife and I tremendously purchase a mattress. Highly recommend.
Very helpful and friendly
We were greeted at upon entry by Geno. Let me not ruin the experience for those to come! If you want the best furniture shopping experience, while receiving a multitude of genuine education, go see him! Blown away! His energy was everything! And the quality furniture is the bonus! We will definitely be back!
I was so excited to buy furniture for the first time and Keith and Troy made my experience super easy! Both were personable, professional and made the process memorable. I highly recommend Ashley’s for any of your furniture needs. They will take the time to work with you to make sure you’re pleased with your purchase.
John was amazing! We were able to get an amazing living room suit, dining table and purple cloud mattress! He walked us thru everything listened to what our needs were and even fixed what we thought would fit into something that would make it work!! If you’re looking for anything house related John is your guy!!
Our experience was just wonderful.
Was nice experience
They were very nice and professional went extra miles to meet our furniture needs
Great customer service.
Keith & Alisha has the best customer service. I was greeted as I stepped in the store. Alisha is the best. She waited on me. She is so down to earth. I would gladly do business with that team again.
Chris was an excellent salesperson. He helped us purchase a special recliner and also have us information about how to get store credit on previous purchase. He made this visit pleasant and we thank him for his Navy service.
Great service! Troy and Keith were fantastic!
The experience of buying furniture was quick and easy. Justin was very knowledgeable and nice during the purchasing process.
Had a great experience with Ashley Furniture this afternoon. I was calling from Charlotte NC to try and order furniture to be delivered to Aiken SC. LUCKILY, I reached Mike Casey at Ashley. Mike was more than helpful! He tracked down the chair (on the floor in the store), and the mattress and box spring I wanted. He walked me through the electronic paperwork for the order (so easy to sign & pay through DocuSign), made sure I got all available discounts, and was just overall friendly, personable, and helpful! Mike made the whole process easy and stress-free! Thanks Mike!!
Chris was patient and made the buying process smooth and easy. Great person to work with!
Chris helped us get our new reclining sofa. Very helpful. Got us a great deal.
John was amazing. He was very helpful and showed me around the store since it was my first time. He helped me get a really good deal. The place is full of great people. Everyone there is very kind 🤍
Great people and nice furniture
Mike helped me pick out the perfect dinner table. He was very helpful and answered any questions that I had in mind. I will be definitely returning to this location.
Jane was such a huge help! My wife and I were searching for a sectional and Jane was super helpful in making that decision. She even drew out the dimensions of our living room to help us visualize what would fit best in our space. It was a great experience!
Great service provide by Chris and Teri! We are excited to get our new rug and stools!
Alisha Vera was the most personable fun sales person I have EVER dealt with. Will definitely recommend her to all I know! She deserves a raise!!
Chris was super helpful, and provided quick and easy service.
Chris was a great help!
We just bought a new living room set. Mike helped us out and did a great job!
Keith Jones was our salesman and did an amazing job. I would highly recommend him.
Awesome experience. Great repurpose of the old Kroger location too!
Jasmine was a great sales associate &very nice💜
John Newton was awesome!! Great atmosphere and kind staff!
The salesmen Joseph was very helpful I am pleased with my purchase I definitely will come back.Thanks Ashley’s furniture Home store.
Joseph was a great help
Jasmine was a big help. She showed me my options on sleeper sofas. Gave me time to decide without being pushy.
Chris was great, helpful and not pushy. Highly recommend!
Great service from Joseph and Troy !
Thank you Leroy for assisting us with our hunt for better sleep and comfort. We got a steal on a temperpedic mattress. As someone with chronic pain in my body I found the vibrating mechanism to be helpful for when I’m laying down and in pain. We got the Firm mattress and it surprised me because I usually shy away from firm. This was perfect. We tried the soft and the medium and it could not compare. Very excited. A more than half off steal. Take advantage of floor models and sales. We had to rent our own uhaul to transport it but it’s nothing compared to the 4 grand we saved.
I appreciate John Newton that assisted me , while in the store, I bought very nice bedroom furniture for my sister. He patiently waited while we were back and forth on the phone looking at different sets. He knew what was in the store and was able to navigate me from one area to another showing me what was available. He was very patient and kind.
I went in knew what I wanted got it paid and walk right bk out good customer service.
Janice was awesome. We really enjoyed the showing of the different furniture options. We will return for future purchases.
There was a greeter at the door he did not greet me or say anything to me. I walked around in the store for 30 minutes before anyone came up to me and asked me did I need any help, there were plenty of people that was working they were just walking around doing nothing just talking amongst each other and not helping the customers. I should’ve just took my business somewhere else, but I still end up purchasing what I came for which I paid for in cash and still made a donation to a charity they was taking up money for
Chris was a huge help
Joseph was great he explained everything to me he was professional and just all around nice guy.
Chris was awesome to deal with can't wait for our new sleep experience
Awesome service well explained Jason our salesman was great and Travis the manager was too enjoyed our visit
Update as of June 2023: After all of the run around stated below, I texted the company based on their reply to my one star review. They contacted me and agreed to the exchange. I now have the smaller coffee table I requested, but had to pay about $60 for the privilege. I've raised the rating to 3 stars as we liked our sales person and the furniture. I'm still disappointed that no one would do anything until I rated the company and publicly stated what had happened; I think someone should have taken ownership and made it right. Original review: Very disappointed. We bought a three seat recliner sofa, a recliner chair, a coffee table and an end table. We love the furniture, but the end table just doesn't fit in the room like we envisioned. There's a no return policy, but I thought if I asked to replace it with a smaller table and add two accent chairs they may work with me, especially for ongoing business. They absolutely refused. I spoke to three different departments, and was even told I'd get a call back from another, but I never got a call. Ashley is obviously a one and done sales company. That's a shame as the furniture is quite nice, and our sales person was great. I will not go back, and would encourage anyone looking for furniture options to look elsewhere, that are not a company that will work with you after the sale.
I just purchased my first home and came in to get the furniture I needed, Jasmine was my sales person and she was absolutely phenomenal! She is very knowledgeable on all the furniture I looked at. I was able to get the house furnished, thanks to Jasmine!!!
Professional snd efficient
Me and my fiancé were very pleased and impressed with the customer service provided by Joseph. He made our entire experience at the store a very pleasant one. Will definitely return and deal with him for future purchases, and he will always come highly recommended from me, thank you again Joseph!
Joseph McDonald was such a huge help while me & my fiancé browsed for furniture for our house! He was so helpful & insightful!
Got some stuff for my new house from here. Probably the best furniture store in Augusta. Joseph was the person who helped me and he was great. He gave me a lot of choices and didn't make me feel rushed. If I need anything else I will be coming back.
Love Ashley style in furniture… #Joseph McDonald
Gene Norman very helpful and extremely informative has a bright and welcoming personality thank u for ur help ....
Chris was my sales person. Very nice and let me walk around until I was ready and was so helpful with the information I needed about the product I purchased. Nice customer service. 😊
Chris was super helpful and friendly!
Thank you for your help Chris
Jasmine was sweet and very helpful. Get her to stand next to the tall guy!
Jasmine was extremely helpful! Not pushy
Great modern furniture! & Leroy was super helpful and knowledgeable!
Chris did a great job helping us find a coffee table.
Great Experience looking for and purchasing living room furniture! Justin was very helpful, not push at all and we felt no pressure while shopping. Too many stores attack immediately and never leave you alone to discuss, this is not the case at our Ashley! Will definitely be back for our furniture needs. Quality for the price really can't be beat here either.
We got our new living room from this location. Chris and Jason were very helpful in our selection and purchasing process.
Awesome experience with Chris and Jason at Ashley Furniture! Super helpful and very patient through the entire process!
Jasmin was my sales person, very helpful!
We went in with ideas of what we wanted and Gene Norman (amazing salesperson!) helped guide us through the whole process. He wasn't pushy at all and helped educate us on a number of things that really helped us finalize our sale. We are extremely happy with our furniture; especially the mattresses we selected! I highly recommend this location and Gene!
Jason & Jasmin we’re an amazing and helpful dynamic duo that helped me furnish my new home. Don’t go elsewhere, this Ashley location is the best choice.
Joseph and Sherrell were amazing.
Chris did a great job!
Mr Chris Harod is a excelente sales man. He would take care everything for you. He was a blessing for us….
Jasmine was very helpful! Awesome with kids!
Great prices and very professional staff. I would shop there again
Joseph was fantastic. He was patient and took care of all our needs. The furniture is lovely and we look forward to returning the future.
Awesome 👌
When visiting ask here for Jasmin Miller she will help you find the best deal for you awesome customer service.
Jasmine Miller is the best she helped me with my purchase & helped me get a great deal I love her & the store
Update: 20 Sept 2023 It has been several months since I originally submitted this review. My furniture issue (dinning chairs) has not been resolved. The actual store did not want to honor the plan that was offered to resolve this mess. Stay away from the Ashley Furniture Store. Additionally, do not waist money on that insurance plan. Your furniture will not be protected. Customer service gets horrible after you have made your purchase. At this time, I am looking to work with another furniture store (Havertys or Rooms to Go) to help match chairs for my breakfast table. That mean I will have to replace all my chairs, six each, and take a significant financial loss. My experience with Ashley Homestore has not been so good. I purchased what was told me to be a dinning room set. The set was advertised on the showroom floor as a table with 6 chairs. I have now had the furniture for less then a year. One chare is broken. Screws are falling out of the other five chairs. I have recently been told that the chairs are also discontinued. This is where it gets bad, I contacted the service and warranty center, to get the items fixed. Ashley Homestore has told me that the broken chair cannot be repaired. Additionally, the chair was not part of a set. For that reason, the only thing they can do is give me store credit. Basically, Ashley has engaged in false advertising in order to sell discontinued furniture. Now, they do not want to honor their warranty. My furniture still fit within the manufacture warranty and extended warranty. Because of this horrible business practice, I am stuck with broken furniture that is less then a year old and a worthless warranty. so Be carefully everyone and Read all of the small print.... This has been an expensive lesson. Update: The response from the owner does not appear to be genuine. I tried to reach them through the number provided below, and no one has responded. This has been an expensive lesson.
My Shopping Experience was 5 Star!! I was dreading shopping for a mattress until I checked out Ashley Furniture. The Representative, Justin, was attentive, knowledgeable & VERY PATIENT. Justin had a streamlined process to help me find the perfect mattress…without having me lay on every bed. The financing process was quick and easy. If you are in the market for a mattress…I HIGHLY RECOMMEND you check out Ashley on Wrightsboro Rd, Augusta and ask for Justin!!
Beautiful quality furniture, customer service wonderful, manager, Joe took great care of us. We will definitely return in the future.
Sales manager Keith Jones was amazing from first time I walked through the doors! Helped me get the best offer for my budget and talked me thoroughly through the process :)
Brandon was awesome at helping me buy my couch! He offered me a vanilla milkshake while I was shopping
We had Chris Harod as a sales representative and he was awesome.
Brandon N. was one of the best consultants we have ever had. He understood our needs and wants. After letting us shop in peace, with check-ins, we were truly able to decide what we wanted without the pressure. Like many military families, when we move, our things are either broken or missing parts. Thanks to Brandon and help from the manager Troy, we were able to get everything we needed to make our house a home. Thank you for everything. Highly recommend their services.
Exceptional service by Chris. He was knowledgeable and very helpful in me finding just what I needed for my new home.
Shopping for furniture isn’t easy, but Brandon and Troy makes it easy and enjoyable!!! Thank you guys for the great service, I will be back for more purchases!!! They’re located across from the Augusta Mall on Wrightsboro Rd.
Terri was great! Very helpful, got me all set.
Brandon Nichols was excellent to work with. He was extremely helpful with current purchase as well as a new purchase today. Thank you
John was very helpful with great customer service skills. He is really knowledgeable about the different types of mattresses. I end up purchasing a new one. He was very patient and professional. I definitely will be back in the future to purchase other furniture.
Brandon was very attentive during my visit to the store. I told him exactly what style of cabinet I was looking for and he checked the online inventory for more options to suit my needs for the correct size. He was friendly, knowledgeable, and highly professional. I purchased a couch several months ago as well and I always have a pleasant experience when I go to this location l. I would recommend it to anyone who asks.
Chris was great!
Chris was great!!
Jasmine and Jason were very patient and professional. They helped so much with me finding what I needed. Great experience!
We were shopping for bedroom set. We found it online but wanted to see it in person. We met Terri as we walked in. She was very helpful, friendly, and respectful. She also helped us fina a mattress for the bed as well. If you need furniture, go see Terri…we would definitely shop there again. No high pressure sales!
Amazing, stress free experience. John was very attentive and informative 😁
Had an easy time choosing our sectional due to Jasmine’s great service!
Alista Vera was our consultant. Great job with pricing. Happy with our purchase.
Alisha did a great job and was wonderful in helping us find a new mattress.
Brandon was a big help when looking for a new couch. He was knowledgeable and very friendly. I look forward to going back and buying more items when I move in a few months!
Enjoy my visit today. Brandon helped us quickly and was able to answer all of our questions. We will be back soon!
I had a fantastic experience Brandon Nichols is amazing and even offered to buy me waffles.
We had a great experience with Ms. Jasmin Miller. She offered top quality customer service and worked through every question or concern we had. Great furniture, friendly customer service, and great deals!
Jefferson was patient with us as we shopped for various furniture sets. He was pleasant and professional at all times. In the end, my husband and I are satisfied with our purchase of tempur Pedric mattress
We were sofa shopping this past weekend and decided to go check out Ashley. When we first arrived, we were greeted by Geno's smile and his bubbly personality. He was very friendly, informative, and relatable. Geno helped us with options without being pushy. He was able to put together a package that was affordable AND it was for a living room set that we will surely love for years to come. Go to Ashley and ask for Geno! You'll be glad you did.
Had a great experience w/ Barrington Young on 4 Apr 23 - I told him what I was looking for and he accommodated me by not wasting my time - actually I was in/out within 30 min
I came about a week ago in search of some bedroom and living room furniture and I was greeted with a smile along with a friendly , personality by Alisha. She was very helpful, patient, and followed up with me as well the following week. Today I came in to make my purchase and while waiting , I was offered assistance by Troy while finalizing my decision. They both made my experience very delightful!! I have new furniture coming and I will be back for future purchases!!
Very professional put a package we wanted and made it fit our budget .
We've bought several furniture items from Ashley and have been pleased with everything. The salespeople are very helpful and informative.
Great service and Alisha is very friendly would highly recommend
Keith was an amazing sales man to work with. He definitely made searching for furniture easy and fun. I would definitely send everyone to Ashley’s in Augusta and have them ask for Keith.
I saw Jasmine on today at Ashley in Augusta… go by and see her she was a great help in all ways.
I recently moved up there and I’ve been decorating my new home which is so much fun and it was even more fun how they took care of me . Ask for Jefferson . The gentleman was so patient with me and I am a very indecisive shopper . I love my new mattress and I got it at a perfect deal. Thank you
Justin, Chris and Troy provided an amazing customer experience. I recommend these guys to everyone.
Tory and Jasmine provided me with the best experience at Ashley’s Furniture. Everything they did was beneficial to me and my pockets. Thanks so much for your assistance.
Chris was a wonderful help. He made my shopping experience a breeze.
Jasmine was great help to me
Chris did a great job helping us find living and bedroom furniture 10/10 experience.
Miss Jasmine was amazing help. Made the buying process a breeze.
Wonderful Experience, My Sales Associate was Jefferson Lizaire, he was amazing, can’t wait to receive my new bed!!!
Jane V - was very friendly & fast. I came in on Wednesday ~ showed her what I wanted. She made sure it was in stock. I came in today. She was right there @ the front of the store smiling remembered & greeted me. We sealed the deal. I have my dream bedroom set @ the best price Ashley offered. Thanks Jane !!!!
Very knowledgeable and professional salesman
I went in and had a wonderful consumer experience thanks to Brandon and John. They were awesome and make you feel like family
I had John Mr. 6’7 help me sooooo much with locating a discontinued part and didn’t leave my side or push me to another location or person and Mrs. Cori and team was superb!!
Absolutely helpful and respectful staff !!! Thanks Ashley team !!!
I purchased a sofa and loveseat from Ashley furniture . It got delivered last Friday. I googled the set to see how much the matching reclyner would cost me and found that the same exact set that I purchased was much cheaper at several other places ( Ashley party time white loveseat and sofa). I called the store because the website states that they would price match and was told that the price match only applied on the day of purchase. I immediately told them that since it was within 72 hours of delivery, I would just return it but was told this only applies to online orders. If one purchases in the store and gets the item delivered once it arrives at your home, it's yours. Neatness to say I am ticked of. My sofa and loveseat cost me around 4200 $, which i paid in cash, Coleman sells the sofa, loveseat, and a reclyner for 2900 $ . Amazon and one bedroom stop sell the loveseat and three seater for 700 less each.. The salesperson Chris , which I previously gave a great review while in store, is no longer helpful now that he had his commission on the sale. I like the furniture in the store but will not purchase there again. So do yourself a favor and ensure that the item is not cheaper somewhere else and realize their are no returns. Shame on me for not researching this earlier, but I was in an outage and went to the store right before work. I was planning on just bying a mattress but liked the sofa so i did an impulse buy.I also purchased the 5 year warranty and when I called because the loveseat has a gap in the lighting bar and the three seater has one seat hanging lower I was told to send pictures and the gentleman would get back to us. That also has not happened yet. I send another email today, and we will see if they will respond now.
Great job chris
I would highly recommend this furniture store! GREAT customer service!
Love the staff! Jefferson was very helpful & respectful definitely look forward to doing business
John is awesome. Has an amazing knowledge of the product and his Customer service is second to none.
Wonderful customer service!
Best customer service I’ve had ever! The staff is kind and caring for your needs and wants, all while working with the budget you have.
Service was very personable - Jeff was great and Troy was also helpful ! Front desk was friendly with greeting and making sure everything was well taken care of ! Def recommend
Great service, good price, convenient, easy, and, did I mention great service?
Every time I go into this store I am greeted with smiling faces. The store is very neat and clean and the furniture is displayed beautifully. Justin was very helpful and knowledgeable about the furniture as well as the financing and diamond care plans. I will be returning for my future furniture needs
Keith was amazing. Thank you for all your help. We will continue to use you in the future.
Chris Harod was most helpful with our purchases & a pleasure to work with! Excited to get our Ashley delivery.
John is awesome 😎
Jefferson did an outstanding job working with us. Great customer service.
Jefferson was awesome! Appreciate the customer service.
Great team, very helpful. Christopher harod, and troy was amazing as well!
Chris was phenomenal. The wear house guy Troy was great as well
Great assistance from Keith on picking a bedroom set.
Thank you John and Brandon! My kids and I appreciated your help today!
My experience here was amazing and Alisha that was showing us around did an amazing job and was helpful.
Alisha was the best!!!!! Make sure to stop by!!!!
John Newton was amazing! He listened to what we were wanting to buy and asked questions about our space and other furniture to show us the best complimenting pieces. Cannot recommend Ashley and John enough!
Jefferson was amazing he was very patient with the purchase of a sectional and kitchen table if you go to Ashley please ask for Jefferson
Jefferson was so helpful and amazing
Alisha was great, very kind and professional
My sales experience was excellent - Alisha was professional, pleasant, and accommodated what I needed for my purchase. Looking forward to my new barstools!
They were all so much especially Ms.jazmine
I had a really great experience shopping for furniture here after buying a new home. Jasmin was extremely helpful and attentive. She even stayed late to make sure we got the best deal and were well-cared for. Thanks to Jasmin, we got a new sectional that we are so excited about and should be arriving a in a few days (much earlier than if we had purchased it online!) I will definitely be back to get other items for the new home and look forward to working with Jasmin and Ashley Furniture again!
I always have a GREAT experience when shopping here. Everything is explained to me as far as what I'm spending my money on and always at a great price . Coming here Keith has helped me the couple of times that I have been here and is very patient with me.
Alisha from Augusta did a great job helping us today!! Thank you So much.
Jasmin was very helpful. Coursity. And got me what I need
Chris Harod is great! A patient, professional and courteous salesman.
Spouse completed while at the store
Navy vet, Christopher Jarod, took amazing care of me! Enjoyed my service.
Navy vet, Christopher Jarod, took amazing care of me! Enjoyed my service.
Great experience with Chris Harod! The time visiting store always leave out satisfied
Amazing experience buying my new couch, I won’t be shopping for furniture anywhere else from now on. Troy was great and answered all my questions and concerns
Christopher Harod was fantastic in assisting with finding our new home furnishings! He is a vet and is wonderful in assisting other vets!
Shopping for new furniture can be daunting when updating your house or even more so moving in to a new place. Joseph got me sorted though and was very helpful in helping us pick out some nice sets!
Today Ashley we came injust to look but fell in love with a great sofa and table. It was made even better by the amazing help we had from the moment we walked it. We were assisted by John Newton, he treated us like family or like a friend we hadnt seen in a long time. Easy to communicate with, gave us clear and concise breakdowns of prices and policies. Never had a btter sales person!! I would give 10/10 if I could!
This was my second purchase in 2 weeks with Christopher Harod because he is that easy and comfortable to work with. I totally recommend you come talk with him for your next Ashley purchase 🙂
Chris was a very good salesman. He approach the situation real good and explained everything you needed to know about furniture I would recommend him to anyone what a good man.
Christopher was an excellent sales associate. He was polite and kind and very direct. We well done!
Alisha was great! Friendly and very professional. I'll be back to shop with her in the future
Ask for Alisha Vera to help you! You will not regret it!
Came in to Ashley’s home store had a great experience. Christopher Harod very helpful on selecting my new mattress..
Teri was Absolutely wonderful! Service was prompt, professional, and very pleasant!!! Thanks so much Mrs. Teri!!
I had been shopping for a recliner chair and we came in to the Augusta store. Jasmine was very helpful and patient with us and we purchased an electric recliner chair. She made shopping very easy and helpful.
Went in with a specific item in mind and was pleasantly surprised! Employees were very helpful especially Chris. Ended up finding exactly what we needed plus a couple of extras that were excellent deals. I wouldn't hesitate to stop by here with any furniture needs in the future!
Chris was amazing!! Helped me get a rocking chair to rock my baby in!
Jasmine and Troy couldn’t have been more helpful. They were great
Chris was excellent and helped us so much! It was an easy process!
Justice was very friendly, knowledgeable and professional. I would recommend my family and friends to visit the store and ask for Justice because of his professionalism.
I had a wonderful experience with Jasmin and Troy. They were very helpful in working out my questions.
Very helpful awesome place to buy from. Great service and friendly staff. Best place in town for sure
Alisha was amazing and patient!!!! Extremely knowledgeable about all the products we viewed. I really appreciated all her help.
Had a wonderful experience with the team at this location
I purchased a brand new sectional from this location and the customer service was amazing. I was in and out and the process was fast and easy. If you're looking for new furniture Christopher is your go to guy at this location.
Chris did an amazing job!!!
We enjoyed our visit to Ashley Furniture in Augusta, Ga. John was so friendly, and very helpful! Every Staff member we encountered was so pleasant. We can’t wait until our chest and recliner to arrive. Thanks John, and the staff at Ashley Furniture Augusta. One of the staff members was super nice to my son, and that meant so much.
This store is always so neat and organized. I always love coming in and engaging with the associates, they go above and beyond. A+ Service
I was looking for new furniture for my bedroom, and was not sure about the set I bought. I spoke to a manager, who was walking by me. He answered my questions and sent my sales person over to me to place my order. The sales person was not pushy and gave me time to make an informed decision. I love my new bedroom furniture.
I've been to the same store about 3 years ago and vowed I would never go back. I went back and was blown away. Great prices and great customer service. Also my delivery was on time , very curtious. And I had alot of furniture. They are the best.
Incredible place to shop if you're looking for great quality and also very affordable you will not be disappointed
Stopped in the other day and Troy was super helpful. The store looked great and an awesome selection. When I'm ready to purchase this location will definitely have my business
Chris Harod was a great salemales make sure you ask for him if you go to Ashley Homestore in Augusta Ga
Chris was so helpful and friendly! my family was very indecisive of furniture but with Chris’s help we were out of their in no time , with our dream furniture. amazing store
Great service
Great experience!
All ways on time. These guys are the best.
I always have a great experience at this store. The employees are always friendly and management is always accommodating.
Amazing store great people work there and they are all very nice and will help you with anything
Chris did an awesome job takes very good care of vets😇
Alisha was wonderful!! She was so patient and we feel like we have made a friend. Such a caring person.
Teri and Joseph were professional, knowledgeable, and kind. I recommend them to anyone!
Please go see Geno for a great deal. He is an amazing help. Great customer service.
Ashley Furniture has the best selection of furniture and mattresses out there! Alisha was such a wonderful consultant and made choosing the best living room set super easy. The General Manager is very nice and helpful also. Definitely recommend Ashley Furniture.
I had an issue with my delivery and was getting nowhere fast, came to the store and was met by Troy at the door and even though I was a little angry he was very patient and kind with me. Cori then got with us and she was able to fix everything. Her positive attitude was infectious and made a bad situation into a great one. Definitely recommend this place!
Keith was amazing to work with. Highly recommend working with him.
The moment you enter you feel at home. Quality products, friendly service (Troy and John are definitely top notch), and excellent displays that show how one could actually set up a home, as opposed to feeling like i am browsing a warehouse. I have bought several items here and have been impressed.
I had a great experience while shopping at Ashley furniture. Jane Vasquez was very helpful and polite.
There’s a reason Ashley’s Slogan Is “This is Home” Cause that’s exactly what I feel like whenever I go and shop There!! Jane Vasquez greeted me at the door and was nothing more than Helpful throughout the entire process!! Amazing Customer Service and just a certain Sparkle ✨ that just turns what would normally be a nerve wracking experience, into a cake walk 👍 Would Highly Recommend!!
Just wanted to call and get some ideas on pricing for a new bedroom suite. The person that answered the phone was very helpful and had all the answers to my questions. John and Troy keep up the good work!
If you’re looking for furniture go see Alisha, she’s the absolute sweetest person and very knowledgeable!
Alisha is the best!!! So attentive and caring! Ask for her for all your needs!
Alisha was awesome and outstanding !!!!
Geno was amazing!! So friendly and helpful!! He knows his business!! Made furniture buying so much fun!!
Geno is the best!!!
Chris Harod was awesome! Leroy Jones helped me last time and was awesome as well. They made my experience quick and easy. Thank you both!
Highly recommend this store , Jasmine was extremely helpful. I will be coming back to this location.
Sales representative was very nice and helpful.
Ms.Jane Vasquez was a great sales associate help me make the right decision. Thank you again. yeah, I’ll go see her
I had the best experience shopping at this store. If you ever go in their ask for Corrinthia!! Whatever you need whenever you need it she can make it happen. No hassle she was able to answer whatever questions I needed and was able to show me different options that would fit me and what I wanted. She made me feel cared about and not just another customer looking at furniture. Corrinthia knew her way through the store which helped alot with looking for furniture. I definitely recommend Ashley Furniture and ask to speak with Corrinthia for your best experience !
i have an amazing experience. cori knew all the type of things i was looking for to redo my room and i absolutely love it . we talked and talked until we found what i was looking for. she so amazing
My experience was very professional I loved the environment and the atmosphere it was to my standard of professional and homey I loved it. I highly recommend and I will be coming back for sure!
Jane was very nice and very helpful!
Came in looking for a new couch and John was super helpful and knowledgable about their furniture. He made my experience very pleasurable. I will be back again.
We purchased a kitchen dining set and display table from this company. We paid $3600 cash and this included set up and delivery. We purchased from the Ashley Furniture store located in Augusta Ga on Wrightsboro Rd. What we got was damaged and stained products. The fabric on the 3 of chairs looked plucked and there were stains one of the seats. They placed the table backwards and did not set up the shelved on the the display cabinet. The display cabinet shelves has damage to the color and what looks like white paint stains on the surface. The display cabinet also has 3 dented areas where you can clearly see damage to the wood. Not to mention the whole cabinet is wobbly. This is EGREGIOUS! I have never in my life seen such unprofessional service. I was not at home when they delivered however when I got home I immediately reported the issues we had with the items. They assured me that they would have a special team come out to replace the seat cushions and fix the display cabinet today between 9:30- 12:30 today. The driver called shortly after 9am and stated that he could not find our home . I gave him specifics directions and he stated he would be here shortly. With in the same hour 2 other people called and stated the driver could not find my home.I gave them the same directions and they stated that they would help guide the driver to our home. The directions were simple and there are signs everywhere with our subdivision name on them. You cannot miss it. At 1215 I called to find out where the driver was and was told they would follow up and call me back. 1 pm no call and at this point Im highly upset and I call Ashley Furniture to speak with the manager. These people are very unconcerned and simply are not in tune with customer satisfaction and ensuring that Ashley furniture provides quality service. They called the driver and was told by the driver that he tried to reach out to me but was not able to get a hold of me.I despise a liar and the that the fact that they believed him. At that point the relationship to me is fractured and there is absolutely no way I would let a bold face unprofessional liar enter my home. I do not recommend this company. If you want damaged product and unprofessional service then this company is for you. They outsource their deliveries to companies not affiliated with them and the drivers have clear language barriers. I work as a nurse and I speak with patients from many language backgrounds and I know when a patient does not understand English. That’s why we use interpreters. The drivers are Hispanic and after talking with them extensively I felt like the simply did not understand me. But what I cant understand is how Ashely Furniture is not concerned about the delivery in their merchandise by these drivers/delivery companies and are not sending a team from the store to inspect these deliveries/items if there is a complaint to ensure quality service. I expect undamaged brand new items not what to me looks like used furniture. And if you delivered the furniture how is it you still cant find my home 3 days later. Never again will I purchase or recommend Ashley furniture. They only compensated us $270 and a bunch of uncaring apologies for our troubles which is unbelievable! You can keep your apologies. If your really are in tuned and LISTENING to your customers you will do what it takes to make it right. We work hard for our money and make sure you get paid for the product you sell. YOU should make sure we get what we paid for.
My husband and I recently stopped in to look at dining room sets. We'd previously looked online. When we got to the store, they had the set we wanted but the price was higher than we'd seen online. We worked with Jane Vasquez who immediately price matched what we saw. She was super friendly and thorough. We are currently waiting for our new set to be delivered mid-month.
Tall John came in clutch with a sweet deal that we couldn’t refuse. Thank you for the amazing deal!!!
Jasmine was great
Jefferson Lizaire Amazing Customer service and willing to help you and get you the best deal ever……
Jefferson was phenomenal and very pleasant from the time I walked in. Ask for Jeffery definitely made my first experience a grand one .5 stars
Jane's service was excellent. She was very customer oriented.
Chris was awesome he attended to us quickly and helped us pick out a sofa set. He was very friendly and answered all our questions. We will definitely be shopping with Ashley furniture again and ask for Chris for all our furniture needs.
Keith Jones was the best! He really provided exceptional customer service! Will be back.
Had a fantastic experience at Ashley thanks to Jasmine! Highly satisfied!
Ask for Jasmine when you come to this business!
Keith Jones did an amazing job and was able to get me my most favorite couch and recliner for an amazing price. Thanks again
Great customer service. Felt welcomed and got in and out.
A friend of ours referred Jasmine Miller to assist us with our furniture needs and definitely she was one of the best! She was well versed with their products. She gave us excellent tips with designs that match our home, and discounts that fit our budget. Jason, their manager, was very accommodating too! Furniture shopping can be stressful but it was made fun and exciting when you have amazing people around! Make sure you look for Jasmine when you shop at Ashley in Wrightsboro Road! Highly recommended👌🏻
We came to Ashley to buy a couch after ordering one online from a different store that’s was absolutely awful. As soon as we walked in, the manager, Tony I believe, asked us what we were looking for. I showed him a picture of a couch on the Ashley website and he pointed it right out to us. When we decided on the couch Jane helped us out with that process. They were both very nice and genuine. If there’s anything I’ve learned from this experience it’s don’t buy online when you can go to a store and have a way better experience with good helpful people.
Great service and very helpful staff! Thank you very much!
Jane Vasquez and Troy (Manager)have helped my aunt and I several times. Jane is always pleasant, patient and has an infection laugh! Troy has always been just as helpful!Will continue to go back to Ashley because of them!
Teri was so helpful! We felt no pressure and are happy with our purchase. Highly recommend.
Great experience. Simple and easy. Manager Keith Jones was a pleasure to work with. Definitely recommend
Excellent service with no hassles
Justin knew just the right balance between letting us shop and helping us find what we needed. Shopped again this weekend and Mark gave us great customer service!
If you guys are ever in Ashley Furniture please please ask for Terri! She’s awesome and have more patient than the law allow. Thanks for all your help Terri
Joseph was great he is the best salesman we ever met.
Alisha and Keith treated me like family. I really enjoyed my shopping experience and would recommend more people to come.
Christopher Harod helped us today with getting our bedroom furniture. He was very personable and helpful!
Justin was great! He wasn’t pushy, provided alternate options to maximize savings, and was honest about quality vs. price on products in store. He was also extremely knowledgeable about the Temper mattresses, which I can tell will be a lifesaver for my back and night sweats. I definitely recommend working with him. Regional manager Troy is great as well!
Always a pleasure to do business with Ashley's Furniture. Always friendly a d very helpful.
Excellent experience! John was amazing. Highly recommended!!! 👌 👍 👏 💯
Gino and Corey were the best sales people ever on the planet! Gino was very patient with me and my daughters after our craziness, and still gave us five star service, even though we were not deserving. Give Gino and corey a raise!
the energy was high, and a great shopping experience. ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
Great experience at the Ashley store Augusta,Ga. Jasmine was awesome!
Everybody in the store was so helpful and kind. Would highly recommend this store
Joseph was awesome! Very expensive very helpful. Didn’t try to sell me anything that I didn’t want you to feel pressure to buy anything at the end Joseph got me a great deal on some beautiful furniture!
I was greeted with the friendly service. I was greeted with respect. I felt good with the person who helped me. I was very satisfied with my service.
Chris Harod helped us make good choices for furniture
(Translated by Google) Thanks for your attention, I'm happy (Original) gracias por su atencion me boy feliz
Jasmin have my family exceptional customer service this weekend. She helped us pick out a gorgeous dining room table and rug and we had fun while doing it.
Great deals on furniture
Teri was great she able to get me in and out with a great Livingroom sectional.
Joseph’s customer service was awesome. We’re excited for our new furniture!
Joseph was fantastic! We are so excited for our new furniture!
Chris G provided me with excellent customer service.
Justin is the man with the plan. Everyone is super friendly and helpful got treated like royalty. Keep up the great work guys.
Mr. McDonald was excellent in helping us find the perfect recliner. No pressure, just lots of good information. I had shopped at Ashley years ago and look forward to shopping there again.
Teri was very friendly and helpful .
Teri was very sweet and did a wonderful job! Super excited for our purchases and can not wait!
Great selection and very helpful staff.
Very helpful & knowledgeable staff. I was able to browse the showroom and not be bothered with salespeople overwhelming me but when I had questions they were available and knowledgeable with all my questions. Highly recommend Ashley’s if you are looking for furniture or bedding….. we are very please with our purchase.
Chris was extremely helpful with my mom finding her recliner. Excellent customer service.
Great clearance section. Go see corri!!
Great experience shopping here. Christopher Harod gave us great customer service. Thank you Chris!
Leroy made my purchase smooth. He know when to ask me if I needed anything instead of following me and not giving Mr my peace. This is my second purchase with this company and won't be my last.
Furniture quality has gone way down in the past 10 years. Most of the furniture is honestly not much better than flat-pack furniture from Ikea. Specifically related to this it's well-staffed but you still may need to wait awhile to speak to someone. Also be very wary of "take me home today" furniture is sold at new prices for worn display pieces, it does not mean that they have new in box items for you to take home. When I purchased a bed from this specific store that was listed as "take me home today" when I went to pick it up the next day I found out that they would have to take the floor model apart and doing so they mangled all of the fasteners, forgot to include almost all the washers and proceeded to add to the scratches that were already there from being a display by what looks to be from being dragged on the ground. We had to go back and get a partial refund because of the unexpected condition. The same bed was available online with free shipping for the same price brand new in a box.
I was assisted by Keith Jones, the sales manager at the Augusta location. He was professional, courteous, and very helpful.
Thank you Troy B. Great costumer service and got us a great deal
Keith and Chris were extremely helpful, professional and made purchasing our couch enjoyable. 100/10 recommend them both for your next home furniture purchase
Jefferson great! Check him out!
Alisha was so helpful! She showed us a very cute bedroom set for my daughters room that my daughter immediately fell in love with. She gave us the best pricing and set up delivery for only 3 days after purchase. We will be back and we will be asking for Alisha!
Chris Harod and Jason are great and the help was the best Navy veterans look out for our military.
Jefferson and staff were very great to work with. He listened to what we were looking for and helped us in a very courteous and caring manner!!
Chris was very supportive and continued to supply top notch service during our multiple visits trying to decide what furniture set to go with. Highly recommended!
Amazing store and customer service. Chris and John were so helpful!
The staff was very helpful and patient. They answered all our questions thoroughly and provided excellent customer service. I will definitely recommend this store to my friends and co-workers!
Alisha was excellent!! We had a wonderful experience buying from Ashley Furniture!! Thank you Alisha!!!
Sales was very friendly and very knowledgeable. Thank you
Jefferson was very helpful and provided detailed information which was detrimental to our selection. He is an asset to the company and you should use him as an example for professionalism to all employees.
Jefferson was really great! I came into the store not knowing what I wanted. He had a lot of patience and was very knowledgeable about the products in the store.
I had a great experience at Ashley Funiture store with sale associate NY CHRIS. He new his stuff and was very helpful with helping me figure out what I need and wanted.
My husband and I recently purchased new living room furniture and a new mattress set at this location. We were assisted by Alisha and she made the experience so simple and seamless. She helped us maximize our financing options so that we could get more of what we needed in one purchase and the turnaround on the furniture delivery is only 11 days for everything! That's almost unheard of. Only complaint was that we had to reapply for the financing after synchrony closed our account after 2 years (we didn't need new furniture!), however that was a bank complaint not Ashley. Hopefully delivery will go smoothly as well. Will definitely continue being a returning customer.
We had an excellent experience with John! He helped us find the perfect living room set by listening to all of our needs and showing us lots of options. We will definitely be back for all of our furniture purchases!
Excellent service from John N. and Troy. Super excellent crew!!
John and Troy are amazing
My wife and I were helped by Teri and she really made the process enjoyable. We were made to feel like family.
Great Customer Service
We were extremely pleased with Teri’s customer service!! She worked with us to make sure we chose the best sofa for our new livingroom and made the process super easy!!
Just bought a couch for my first apartment with Mr. Chris Harod. He was extremely helpful, personable and was able to answer all of my questions. I’m super satisfied with my purchase and I recommend working with him for all your furniture wants and needs here in Augusta!
Excellent knowledge on what we purchased. Very pleased with the service we had. First time purchase with Ashley Furniture. Will be back. Terri is the best 💖
My father and I stop by Ashley furniture to purchase a recliner. NY Chris and the entire staff could not have been more helpful, energetic or caring! Keep bringing that cow bell!
Keith Jones was awesome! He was very helpful and made sure I received everything I needed and within the budget I had for myself. Thanks again Keith!
If you’re in market for new furniture ALWAYS ask for Keith Jones….he will not hassle you while shopping and will ensure that you receive quality furniture.
They where so nice to me I’m so happy I finally found my couch Mrs.Teri was so helpful.
Our salesman Geno is very professional and pleasant to do business with. I definitely will be back in the future.
Great service, I was greeted with an associate and Joseph took care of all my needs!
John was great. He worked hard for us. Thanks
Joseph was a great help with my order. I tried ordering a dresser but it was discontinued, so he was patient enough to help me pick out another set to go with the bed I ordered as well. Thank you for everything!
Ashley definitely got very nice stuff and their customer service is amazing..the Gentleman who helped us his name is Keith and what a wonderful experience we had with him..very professional, very patient and not pushy at all..Definitely worked with us and really really made furnishing our home a very easy process.
Keith was phenomenal! We went in just to look and he showed us a floor lamp we fell in love with instantly. He answered any questions we had and gave us the best deal on our floor lamp!
Teri was wonderful!
John, Reed & Chris were all very helpful & professional!
Chris Gaston was great helping us pick out the perfect furniture and also super patient with how picky I was. The buying process was super simple. Cori and Troy were great handling an issue we had after delivery as well.
Jasmine is awesome
Keith Jones was very helpful and made our shopping experience comfortable and enjoyable.
Keith Jones was very helpful as well as polite. He made sure we were taken care of! We will be back!
We had the best experience buying furniture at Ashley with the help of Alisha! She asked all the right questions to make sure we were looking at the best furniture for our home and lifestyle. Her knowledge, expertise and were unmatched and she was extremely personable. We will definitely be back in the future for any other furniture needs!!
Mrs. Teri Helms is awesome at what she does! I went in for twin beds and came out with a King bed and Tempur-Pedic mattress. I can’t wait to receive my deliver. Thanks Ashley!
Chris was great perfect balance of available without hovering would definitely recommend
Keith J helped me out a lot!! I enjoy Ashley!
Great service. Chris was a great help.
Joseph was an excellent help today and very courteous. Will definitely ask for him when coming back.
My experience with Ashley Furniture Warehouse was excellent. My sales person John was awesome. His customer service, knowledge and patience was the impeccable. I am looking forward to coming in again and working with John. He made my choices easy and non-pressured
Jefferson very knowledgeable and professional
Great experience! Shout out to Jefferson!!!!
Absolutely a great place to shop. The people are very informative and don't chase you around the store. Chris harod is Very friendly and great to work with.
Very helpful! I have enjoyed my new sofa! My dining room table is just right for me!
ALISHA VERA, TROY WALKER WERE SO FRIENDLY TO DEAL WITH AWESOME SERVICE!!!
Just redeemed my Diamond card and Chris was awesome!!
Amazing exp. Quick, easy and respectable.
My husband and I came in looking for an entryway table and tv stand. Chris was a huge help from the moment we walked into the door. Our customer service experience was exceptional and we will be coming back!
Corri and Chris were awesome at helping us with the purchase of our bedroom suite. We would highly recommend!
I was not greeted at all upon entering the store, multiple sales rep walked right pass me like I didn’t exist. The customer service was much better at the Robert C Daniel location. Highly disappointed I’ve always shopped with them in the past.
Chris Harod was super helpful in assisting me on selecting a new mattress and even recommended a Better Than a Boxspring option that I'm optimistic of.
Kim was amazing! Super knowledgeable and helped us find exactly what we had envisioned for our new home! Furniture is amazing!
Great experience friendly and helpful, Jasmine is the best very attentive and patient
I worked with Mr. Barrington. Great shopping experience. Very knowledgeable, not too pushy. Was able to get exactly what I wanted without compromising quality or going over budget.
My wife and I bought a sectional from Ashley Homestore in Augusta Ga and was promised a ship date of 11/25/22. Then when it didn’t show we called the sales person who stated she forgot to order. Then we get a call saying it will be delivered 12/16/22. Well we only received the chaise portion of sectional with an unknown ship date on the other pieces of sectional. This was an almost 3,000 dollar sectional that hasn’t been delivered in almost two months. Everyone we talk to including customer care stated that it the terms and conditions could be a year before delivery. After several weeks all items were delivered and installed correctly and no issues.
Amazing experience, Jefferson was very professional and informative about the products and deals.
Shopping was great! Thanks to Joe!
We recently purchased a new home and were looking for some new furniture. We came to Ashley and Jefferson greeted us at the door with a warm and inviting smile and was ready to help us find the perfect pieces within our budget. He was extremely helpful and knowledgeable and he gave us amazing service. The other staff were very friendly and the manager was amazing as well. If you are looking for great quality beautiful furniture, I'd highly recommend this Ashley location and ask for Jefferson to be your sales associate. They went above and beyond for us and have new customers for life!
Great service by the delivery company. They made sure everything worked right and we were satisfied before they left!!!
If you ever need furniture, this is THE PLACE to go. Best absolute people, great great deals, awesome payment plans! Thanks so much John and Troy for a great buying experience and an amazing deal. If I ever need furniture in the future, I’m coming back here. Augusta’s Ashley Furniture is top tier shopping. If I could give 10 stars I would. Great work!
Great delivery experience! The delivery time was pushed back, however, they called to make us aware and the driver called when he was 15 mins out. I wish I remembered the their names because they were amazing. They quickly and carefully brought the bed frame in and even installed it, which I was not expecting. These men deserve recognition and a raise.
I'm so happy with Ashley furniture each purchase I make. I always ask for Jasmin and she delivers every time. Her customer service is exceptional and she's very knowledgeable. She also very good with interior design to helped me pieces together. I thanked Mr Jason gor his exceptional service as well. I will definitely be back!
Very pleasant. Salesman Christopher was very helpful! Made the sale.
Joseph Mcdonald great customer service and helped me with anything I needed and answered my questions clearly
Mr. Reggie was my salesman and he was terrific. He went above and beyond which made the process seamless. The manager was great as well. Thank you.
The service and the knowledge was great easy to deal with. In and out found everything we where looking for.
Joe Serrano helped my wife and I fully furnish our new home and made the whole experience painless and a pleasure. He was beyond helpful and knowledgeable and worked with us patiently the whole time. When we had some issues with deliveries, Joe made himself available on his off time to help us out. One of the best furniture buying experiences we have had!
Thanks Barrington for such great help! Made my shopping experience a lot better.
Chris Gaston was fantastic! He was courteous, knowledgeable and very helpful. I thank God for all his assistance and recommend him if you need help.
When I was looking for a couch after purchasing my first home, I came to Ashley furniture and talked with Joseph McDonald. He was very kind and helpful! He helped me decide on what would be best for my home and I will definitely be coming back! Thank you Joseph for the help! I'll be asking for him when I eventually come back! If you're shopping here, ask for Joseph McDonald. You'll be glad you did!
Alisha Vera is a outstanding sales person . She is very knowledgeable on things Ashley has to offer . She made me feel like I can trust in her to help me find everything I need and not after me just purchasing stuff . I definitely will be back and shopping again with her !!!
Alisha was great and very knowledgeable!
Great service! Jasmine was really patient with me, and I was able to find a couch my family really love. Great quality furniture and I would recommend without hesitation. Thank you, Jasmine, and the staff for being friendly and patient. Will definitely come back for sure!
Joseph McDonald hands down took care of us in an exceptional manner. Very knowledgeable and on top of it.
I had an amazing experience with Geno! I’m excited to be working with him in the future!
I had exceptional service from this store. My salesperson, Gene Norman, was professional and accommodating and made suggestions that benefitted my indecisive mind. Friendly, laid back, funny, no pressure- sales with very reasonable prices. Very pleased with the service, and Gene looked terrific. Now I am enjoying my living room furniture. I will recommend him to all my friends and family. Thank you
Was greeted by Joseph McDonald when we came in looking, he had a great attitude wasn’t pushy and listened to our needs. I will diffently recommend him to all my friends and family!
We were welcomed and our salesman, Joseph McDonald listened to what we were looking for and took us right to it. He was very knowledgeable and helpful with helping us make a decision. We will shop there again!
The entire staff at Ashley Homestore is amazing! Keith is amazing!
Had a great expérience with Leroy Jones. Keep up the Good Job!!
I came in with my mom and was greeted by Teri Helms! Not only was it like seeing an old friend, but she was so welcoming and showed us exactly what we were looking for. We bought 2 sets from her and refer everyone that we know looking for furniture to her! She is awesome!
2nd purchase with Teri! She’s a great consultant, not pushy, and extremely patient when I’m being indecisive. If you go in, ask for her!
Good selection and service. Ask for Joe Serrano. He is very helpful.
Ashley has a wide variety of furnishings and accessories to satisfy most decorating styles. The staff is friendly and knowledgeable. The quality of the furniture is very good but the cost is reasonable. My salesperson has always been Joe Serrano, who is knowledgable ,friendly and has a fabulous fashion and decorating talent. If you need to purchase a mattress and bed, ask Joe to give you a tour of the mattress gallery which includes information on the benefits of each brand , especially if you have back and shoulder pain. Joe will deliver an honest opinion in helping you choose your mattress, because he says that He not only wants to sell you the furniture you need on your first visit, he wants you to be his client for all your future furniture needs.
I enjoyed my shopping experience at Ashley furniture in Augusta Georgia.... Alisha provided excellent customer service and hospitality..... I would recommend this store to anyone ten times out of ten.... Great store!
Nice store and my mom usually bought a recliner seat for living room that is my favorite seat Nice Job Ms. Jasmine
This store had a nice clean look to it. Salesman Leroy Jones delivered a great experience! Wasn’t to pushy listen to needs and made solid recommendations!
Went to this place not too long ago and I must say that I enjoyed every bit of my experience. I wasn't exactly sure what kind of living room set I wanted but one of the sales managers Joseph Mcdonald was really nice and helped me pick out something really nice that was within my budget. He also answered all of my questions and helped me get my financing started and it was really simple. I'm definitely gonna come back here again when It's time to redo my bedroom. Would highly recommend.
We have bought many items from Ashley’s i.e., temperpedic king size mobility mattress and frame, dining room set, large leather recliner, etc. We always want the same person to help us…Joey Serrano. Joey is knowledgeable, customer friendly and has personal interest in his customers’ needs. 5 star in our book.
Jasmin and Cuban Joe have been great assistance when my friend has to get furniture to their home. They were so happy as I was. They were very knowlegable and transaction went smoothly. I highly recommend them to any funiture needs.
Teri Helms is such a knowledgeable salesperson. She knows her products and gets to know her customers to match them with the furniture that best suits their needs. She was awesome
I truly enjoyed my experience today! I was welcomed right as I walked in. They had such a great and large selection! And also Jane helped me out and she was awesome!
Teri is one of the best sales associates to work with. She’s great and not pushy at all. Ask for her when you go!
Was looking for a dining room set and found just what I was looking for! Thanks Ashley Homestore and Kim for the perfect buying experience!!
Had the best experience at this store...friendly and helpful staff, especially Kim. She went out of her way to make sure I found the perfect living room set. Will be back the next time I need furniture!
I came into the store and I automatically felt like home! I did not get followed and I did not feel pressured one bit! I fell in love with my sofa can not wait to see it in my home. Thank you Jasmin ! I totally recommend her!
Great environment and very friendly. Thank you Jasmin.
Chris and Troy were absolutely wonderful!! We have been looking for a new mattress for years and never felt like we found the one until today! They were so patient and let us try literally every mattress in the entire store and told us the pros/cons and features of each! They were very knowledgeable and could answer every question we had (and there were lots of questions!). I could not recommend them more, and I would give them more than 5 stars if I could! The store itself is really nice and clean, and Chris carried around pillows with sanitary covers on them to every mattress we wanted to lay on which is above and beyond anything we've ever experienced when mattress shopping!
We had a wonderful experience at Ashley Home Furniture! Jasmine and Troy were so helpful and kind! They made my children feel at home and everyone was so sweet. If you are looking for furniture and you don’t want to feel hassled to buy quickly and feel like you are just a commission, come to Ashley Home furniture.
Alisha Vera was amazing! Great customer service. Understood our needs. Helpful and very knowledgeable. And just as sweet as she could be!
Chris took such good care of me with the help of Jason and Alisha. Excellent service and products. Thank you guys so much.
Thank you Jasmin and Jason for such a wonderful experience. Can’t wait for our selected furnitures to be delivered. Thank you and we will be back for more!
John was amazing in working with us and super helpful.
Everyone was kind and helpful
Chris was an awesome sales person and made my purchase great!! And Lastly, GET THAT MAN A CAR!!😂😂
Keith, sales manager, and Jefferson, salesperson, did an excellent job with helping us to make a decision on a bed set and other items in the augusta location. Customer service was superb and they were very friendly and helpful. And while they were very patient with my wife and I as we just could not decide on what to get. They took time and answered every question we had down to the financing options. Because of them we will be back to make more purchases with them for sure. Our first time Ashley experience was excellent because if those two. Thank you Keith and thank you Jefferson. See you soon.
Very helpful and personable.
Great experience
I bought a couch 6 months ago from here. I had to schedule a service appointment already because the quality of the couch was not good at all and I paid 2500$ for this couch. A very unprofessional service tech was sent to my house and did not fix my couch. There is only one service tech in Augusta GA and this makes me never want to buy furniture from this company again mainly because of the people they hire for repairs. It’s like they hire good professional people to sell you the couch but very unprofessional people to do a service repair. There only about the money, not taking care of there customers.
Barrington told us of deals for everything we were interested in buying. He was knowledgeable of store products which made the buying experience easy and with budget.
My experience with the sales associate Reginald Issac was delightful. He answered all my questions and concerns. The store was well organized and clean. I look forward to receiving my purchase.
Very friendly and professional. Didn’t harass us or follow us around. Introduced themselves, made sure we knew about sale going on and let us be, kept a eye on us to see our interests in case of questions and checked on us briefly which is so much better than being hounded and rushed around. Smooth process with furniture purchase.
I went into Ashley not really intending to buy anything, but I ended up meeting Joseph McDonald and while he was not at all pushy he did do an excellent job of showing me some awesome pieces that I ended up loving and couldn't resist. he was super knowledgeable and helpful!
Jasmine was awesome! Helped me find just what I was looking for and for an unbelievable price!
Chris H did a fantastic job and was exceptionally helpful to us while shopping!
Teri Helms was the absolute best to work with. She got us a bed and sectional at exactly the price we wanted. Her service was exceptional. We will definitely deal with her again in the future.
Chris Harod at Ashley Furniture was a fantastic salesman! He was helpful and friendly and didn’t keep bothering us like some sales people do. He answered all questions and was up front about the process. Can’t wait to see our new furniture in our new home! Thank you!
Ashley is always a great store, and I have never been disappointed by anything that I have bought there. I found Joseph to be especially helpful in being able to answer all of my questions, point out all the current deals and specials that I might be interested in, and ultimately be completely helpful in finding the perfect selections. I really appreciate his time and help.
Thanks Jasmine Miller for the rich experience and wonderful information that you provided in helping us shop for home furnishings at Ashley Homestore in Augusta.
Chris helped us out a lot he was really great !!!
JOHNNNN was absolutely amazing finding my kitchen area pieces lovely costumer service greatly appreciated. Will be back to finish the rest of the house!!!!!
Loved this place! Had Joseph McDonald showed us around and we were really excited about their large family tables and giant couch sets. The decor is stylish and well made, everything looks like it'll last 30+ years.
Kim was AMAZING! I couldn’t pick between the mattresses and bedroom sets and she never not once made me feel rushed. She was so helpful and just pure joy! I highly recommend her!!! This was our first time financing and she met all the criteria’s for a first time buyer. ❤️❤️ thank you Kim for being amazing!!!
We went to Ashley Furniture for a dresser for my daughter. We were helped by Alisha. We told her what were looking for and she showed us all our options. She was so helpful and pleasant. We didn't feel pressure as can sometimes happen where the employees work off commission. It was quick and easy and we found a great dresser for my daughter. Will definitely shop there again!
Mr.Reggie was definitely one of a kind. With the inconvenience in the store he was polite, welcoming, & very warming. Got my first couch through him! He’s the man to go to when visiting this home store.
Mr.Reggie is the funniest he helped me find a nice living room set after the first one we wanted was gone already. When stopping by ask for Mr.Reggie
Teri was fabulous to work with. She gave us time to browse and once we were ready to ask questions, she took great care and time and patience to make sure we were 100% satisfied. Highly recommend!
John was extremely helpful and made our experience amazing!
Teri, Leslie, and Jason were great to me!
Jasmine, Jason and Corrie were all outstanding!! Highly recommend!!
My sales associate, Teri Helms, was not only helpful, but she was patient, very genuine and kind, knowledgeable, NEVER PUSHY, and helped me finally design the living room setting I have been contemplating for over 2 years! This location is so lucky to have her!
The sales person John was very knowledgeable about the furniture. He was not pushy in any way. My experience was awesome!!
Jasmine was so very helpful
Super easy super friendly super professional
I have purchased furniture from here a few times and was dealing with Sandy. She was freaking amazing by the way. However she’s no longer there so we had the pleasure of working with Joe. We were very satisfied in the end with him. He assisted us all the way around the board was very professional. He wasn’t pushy or forceful at all., I gave 4 instead of three because there was a female walking by name Jasmine and I wanted to know if I was reading correctly. Her first response was “WHO IS YOUR SELL’S PERSON, DO YOU WANT ME TO GET THEM” I paused and had to think for a min. I definitely wouldn’t give her his sale but I felt it was a question any one of them could have answered. I told her no I just wanted to ask if this line was the whole set that’s all. Not only was she rude about it but she gave incorrect information. If I had to deal with her I would never return. If you are in this business please do not use Jasmine.. Joe is the way to go!!!
Chris Harod was amazing courteous and awesome. His attention to detail and knowledge of the the furniture was second to none. He was helpful and I recommend him he is a 10/10.
Christopher Harold was a great help.
Chris S. Or also known as Chris from New York was very kind and professional! Both times speaking and dealing with Chris were laid back and not pressured. Chris made sure to listen to what we were looking for and point us in the right direction. He made the sale quick and easy once we decided and came back to purchase. All other staff very very friendly as well. All around great buying experience!
Had a pleasant time buying our furnitures with Jasmine. Thank you for getting our furnitures earlier thanm expected! Well see you soon!
Thank you Jasmine for letting us have a wonderful experience buying our bed. Will be back to buy more furnitures! Look for JASMINE!
Amazing customer service. Walked around for a bit undecided on what to actually buy, almost walked out but once my family sat down with Alisha Vera we found the perfect dinning set, living room set & rug. She was very nice, took her time and we left happy with our decisions for our new home.
Teri was veryprofessional and nice. Whatagreatexperience. Thankyou Christa Williams
Jasmin was wonderful. Very helpful and was so patient
Come see Christopher Harod, provided excellent customer. Prior Service for service members.
Just bought my new Living room set at Ashley’s and Mr. Harod was very knowledgeable and very helpful in helping me purchase my new set. His customer service was great! If i could give more than 5 stars i would! Great prices and discounts!
Alisha is the best , she took her time with me, I came in for a couch and left with a fabulous mattress that is said to be life changing and my couch
Wonderful visit. Got what I was looking for and at a great price with impeccable customer service. Mrs. Helms was great.
The sales professionals, Christopher Harod and Keith Jones were the most professional and friendly people my husband and I have ever encountered! We will be back soon for a beautiful Dining room suit!
I’ve had the pleasure of working with Jeff. He was very knowledgeable of the selection I chose and questions I asked and made the process such a breeze for me!
John Newton and Cory were absolutely the best ! Helped me and my husband get the best deal on several pieces of furniture ! Cory was very honest, knowledgeable and practical about different selections which made me feel really confident about our purchase ! John made our experience very pleasant and pain free! These two made us feel very welcomed in the Ashley Store ! I Highly recommend you ask for John for an incredible experience! I didn’t get the best pictures but we purchased the Russelyn Bedroom set, Raventown desk(discontinued), Butterfly dining room table, and lift top table!
Fabulous and friendly service! The furniture I wanted wasn’t in store, but they helped hook me up with the same price that was listed online, plus a military discount!
Jane Vasquez is absolutely amazing! She made my shopping experience a breeze and most importantly she gave me deals no one else was willing to do! Ask for her only when you go to Ashley’s in Augusta!
Great service. They had just what I was looking for.
I had a great shopping experience at Ashley Furniture in Augusta. Kim was amazing and did everything she could to ensure I got a great deal. She was friendly, patient, well-informed about the products, professional, thorough, and a delight to work with. When I tried to get my product in the car, it wouldn't fit! Yikes! Management was awesome, attentive and allowed me to come back later so I could get a bigger car to take it home. I appreciate the flexibility and understanding!!
Great customer service! The sales rep Hope helped us tremendously!
The salesperson Hope was amazing. She listened attentively to our needs and made great suggestions that ultimately met all of our needs. We had a wonderful experience and will be back in the near future. Hope is a jewel.
Chris was truly helpful! Thank you
I personally work with Keith with all my orders! Hands down the best! Whatever I need, he’s there. Go shop with Keith, you won’t be disappointed.
I am one Happy Customer!!!! Please please come in and talk to with Christopher Harod, he’s gonna help you with your needs and wants! I promise you will not be dissatisfied! Thanks Chris!!!!
I had such a fast and easy experience here today with the help of Chris Harod. (not the other Chris, I’m sure you’re cool too though lol). I was greeted by Chris as soon as I walked in and told exactly how to find him and then was just left to roam the store (nobody likes to be stalked around the store). He did walk over again after about 15ish minutes of letting me do my thing to check in with me and was able to answer the few questions I had and then left me to my own devices again. When I finally found what I wanted, it was easy to find him again and it took about 10 minutes of paper work and I was on my way! Thanks so much again Chris!
Great furniture shopping experience. We were greeted upon entering and browsed with leisure. Joseph assisted us and he was awesome! He took care of us! Thanks for the assistance. Will recommend and ask for him!
Keith was very knowledgeable about Ashley Products and was patient, and provided excellent customer service, during our purchasing process. Thank you Ashley Furniture for providing good quality furniture and great customer service.
We had a good shopping experience. The employees helped us find what we were looking for and were fast and efficient! Very friendly!
Gene Norman is your go to professional at Ashley furniture, went in just browsing zero pressure, extremely professional, and great customer service with a fantastic price. Please go see Mr. Gene Norman for any of your furniture needs.
Great service by Joseph McDonald
Jane Vasquez is an excellent consultant and she’s very sweet and helpful. She has such a sweet spirit and happy smile. She makes you feel welcomed. Thanks Jane.
My in store shopping experience with Ashley Furniture in Augusta, GA was ABSOLUTELY AMAZING! My wife and I worked with a gentleman named KEITH JONES. He was not pushy and made us feel very comfortable throughout the whole experience. We moved from Hawaii with no furniture and he blessed my family with a smooth process and honesty. If it wasn’t for Keith and his generosity our move to Georgia would have been unfulfilling. Thank you Keith!! You are family in my book!
My wife and I had great experience at Ashley's furniture on wrightsboro road and Christopher Harold was the reason for it
Exceptional service! Staff was very friendly and attentive! Sales Rep Ms.Jane Vasquez made sure she covered all of our needs and wants. Most importantly making sure our comfort was priority to make our house feel like home!! Highly recommend.
Kim spent so much time making sure we were informed about everything and getting exactly what we wanted. It truly felt like working with an old friend and I cannot say enough about how good our experience was. Will 100% be back whenever we need more home goods.
Chris Harod was so friendly and helpful with the finance process! Would definitely recommend!
Chris Harod was extremely professional and made us feel at home! Great conversation and very knowledgeable! Thank you again Chris!
Don’t buy the insurance plan they try to sell everyone. My wife and I trusted them and regret it. It’s a horrible scam. Within a year, the $300 office chair I bought (now marked up to ~$400 on their app) broke within a year of normal use. Completely broke, as in I have no office chair and have to borrow my wife’s when I can or balance on this broken junk heap of a chair. So I file a claim. First, the insurance company took 20 days just to approve the claim, but only for $180 (the value we paid for it after the discounts applied), not the value of the chair. Or a replacement of the same low quality chair, which is now uninsured. So you have no chance to get a different item of equivalent value. But that’s not where it ends. They don’t sell many office chairs, and this is a store credit. The few I chose would be either nearly $400 (they kindly offered 10% off lol) or or take 45 days because they were out of stock. There were more I asked for from their app, but those were “online only” and I wasn’t allowed to apply my credit toward them. Finally I was forced to settle on a replacement of the same bad quality chair with 1 year manufacturer warranty (great, just long enough to run out before it breaks). And wait 11 more days for shipping. So all in all the insurance was useless, the furniture was bad quality, I went 30 days without an office chair, and Ashley Furniture left me with nothing but regret.
My husband and I have always had wonderful experiences shopping at Ashley Homestore. They have huge selections of beautiful furniture and very courteous and helpful salespersons. Jasmine helped us pick our newest furniture for the living room. She was above and beyond just helpful. She helped us save money with sales promotions and when the couch arrived being too large for our space, she quickly handled it with helping replace that piece with something else that worked better for us. Thank you, Jasmine, for all your help. You made our experience awesome and we love the new look of our living area. We definitely would recommend Ashley, and ask for Jasmine when you’re there. You won’t regret it!!!
I had an awesome shopping experience. Keith offered great customer service and he was very knowledgeable with the items that I was interested in purchasing. Keith's customer service delivered surely made my shopping experience a pleasure. Thank you Keith!!! Ashley Furniture is awesome!!!! Sherry Brown
Shopping at the store was good. Now I’m waiting on my delivery date.
We had a great experience. We got everything we needed. Jasmin was absolutely wonderful 😊
Prices were great! Jasmin was very helpful and answered all the questions we had. Thanks so much!
Jasmine was AMAZING! She really got me set up nicely. Great job!👍🏼
I went and bought a new furniture set, and they said I can reject any piece at the time of delivery. When the furniture arrived they put everything where it would fit and found that somethings didn't fit and said to call for them to come back to pick up at a later date. I called and I was told it would cost a very large sum of money to restock the items I rejected. It would almost cost half as much as I paid in full to send back things that didn't fit.
Our salesperson was JasmineVery hard for usVery patientWorkerWas very patientShe should be commended
Stop by Ashley Homestore and ask for Jasmin.She is the BEST!!! Great customer service!!!
My daughter and I came in to your store looking for a recliner for myself. I was greeted by Reggie Issac who cracked me up, catching me off guard, and asking me what kind of car I was looking for! It was all uphill from there.. He was the kindness most helpful salesman I have ever met! I ended up buying 2 recliners. They don't come any better than Reggie. He was a real blessing to me and my daughter! Susan Austin
Jasmine was great. Very knowledgeable and helpful.
Gene has sold us furniture twice at this location. He is experienced in conversations, to get your sense of style. He is very patient so you can truly make a decision on your purchase. The exclusive VIP treatment is why we keep coming back to him.
Really love how this store takes care of its customers! Christopher Harod is extremely helpful and super attentive and he personally made sure I got exactly what I wanted. I couldn’t imagine better service!
My experience was awesome Mrs..Teri Helms was very knowledgeable and nice.
So we're back again. Looking for a new bed - completely keeping this five stars again as a service was fantastic!!! Erica was spot on an answering all of our mattress questions as well as working the best prices possible. Ashley store has become one of our favorite furniture stores - Even though customer service reps waiting for you to enter can be intimidating, We have found they have always had our best interest in mind when shopping products with minimal pressure. And it's one of the few stores in town that has such a big selection of Purple mattresses. Looking forward to a good night sleep on our Purple mattress!! ...........(2022)Fantastic customer service and great selection.... Alisha was more than helpful and patient during our 6 month decision process. Great team and wonderful employees! Would shop here again.....would highly recommend Alisha!
Had a really good experience here! The employees took care of my husband and I well and made sure we got everything we needed for our brand new home. Special shout out to Christopher Harod for going above and beyond in working within our budget so we didn't have to sacrifice style for price. 🥰🥰🥰
Christopher Harold was an awesome salesman! Worked with us and was very patient and flexible to get us what we needed. Can't wait to enjoy our new furniture in our new home! Booyah!
Jasmin was absolutely wonderful today! She was very patient while helping us find the perfect furniture for our home. Thanks Jasmin!
My fiancee and I had an fun and easy time looking for sofas here. Mr. Barrington Young was very helpful with narrowing down the perfect one for our home. He even went the extra mile with helping us get a better rate with the extended warranty plan on our new furniture! All in all, I look forward to returning here for additional furniture in the near future and working with Mr. Young again!
Jasmin M. did an exceptional job with getting me the correct bedroom set at a great deal! Thank you so much!
Kim is Very detailed oriented. She described every section from sofa, bedroom furniture to Tempurpedic demo fluently and with ease. She was very knowledgeable of her job. Best associate I ever encountered. I recommend other customers to ask for her when you enter the store!
Jasmin was the best today she was upbeat, stayed near to answer questions and was just so positive & professional 😍😊
Happy with our service and shopping experience. Leroy at the Augusta location was the best and really worked with us to get what we wanted. Very patient and thorough in explaining all available options and making us comfortable with our purchase. Hopefully delivery will go as smoothly as purchase.
Jasmin helped us search for the perfect sectional for our home. My wife described exactly the kind of fabric, colors, and cushion firmness she wanted and Jasmin pinpointed the perfect item for us. She was attentive and personable and made sure she got the best quality for what she was able to spend. She didn't try to upsell us or throw in any extras or upgrades. She set up the assembly and delivery so we didn’t have worry a our the pickup. Our experience went perfectly. The best part was she gave us a great deal on a high quality sectional. Thank you!
This Ashley Store absolutely fabulous from the time I walked in until I walked out after making my purchase. Keith Jones was my salesperson and once he greeted me and my sister he gave me time to look around and let me decide what I wanted without sales pressure. Once I made up my mind Keith made himself available and processed all required paperwork in a very timely manner, completed the sale and I walked out one happy customer. I will definitely go back to this store for future purchases and recommend everyone.
Upgrade my daughter room and I have to say the experience was great 👍
Keith was AMAZING! Very welcoming, kind, patient and helpful. We just moved from Hawaii and weren’t sure where to start. Keith went far above and beyond to help us furnish our new home. EXCELLENT customer service!
Jasmin is very nice and very helpful. Thank you!
BEWARE They do not auto stop your payments even after your finished paying them!!! They've been charging me for months!!!
Jasmin was wonderful in helping me pick furniture for my new home. She is a great salesman and so helpful. Very Satisfied
Please don’t shop here. The salespeople like to rip you off and they return policy is bogus. I really got ripped off by the people here.
My experience was with Miss. Stacy was very smooth. She was very knowledgeable of the product, informative, and courteous as she made sure that I understood every detail. Stacy talk about the product as if she had her very own. She sold me through the demonstration by allowing me to get the feel of the merchandise. Stacy the expert in her craft. She made sure that she met my needs. Thank you very much and Coos to you.
Teri Helms and the store manager were amazing to work with. Very knowledgeable of their products and great availability as well. We were able to furnish our living room, dining room as well as our master bedroom within a couple of hours. Teri and her manager also worked with us on pricing to give us the best deal out of all 3 furniture stores we visited. The selection of available items in this store are so much better than the others in the area, as far as quality, availability and more modern. We will definitely be returning for all future home furnishing that we need!
Easily the best furniture shopping experience I’ve had. Selection was outstanding and pricing was extremely competitive. 10/10 would recommend.
I had a wonderful experience at Ashley’s Furniture. I went into Ashley’s looking for a new bedroom set for my home. My sales rep was “Chris”. He did a great job making sure I received everything I wanted. He worked promptly and efficiently. I am very excited to receive my new bedroom set!
Bj and his team at the Augusta location are phenomenal! Especially Alisha, Chris G, & Teri! They went above and beyond to correct a miscommunication error. They’re goal was to take care of the customer and not focus on what happened! I recommend working with any of these individuals! Thanks!
Chris was INCREDIBLE! The most friendly and helpful guy. We were very happy with our experience.
Jasmine was super helpful and we got a great deal. Definitely would recommend her to be your shopping specialist.
Chris Harod was amazing. Did a fantastic job. Answered all questions. Very professional. Didn't hover or pressure you into buying. And brought my pregnant wife some snacks while we waited.
Jasmine was such a great help! Super friendly & professional! She made sure we got exactly what we wanted !
If you’re looking for any new furniture this is the place!! I walked in & Jasmine was Great helping me out!!! She made it so much easier & it was pleasure…Thank you Ashley furniture
Jasmine gave me excellent service. Very helpful and perfect manner for a sale representative.
Alisha was an exceptional host as we looked for a new mattress. She was very knowledgeable and not pushy - something that’s hard to find in a salesperson. 10/10 would recommend working with Alisha.
Alisha V. and Chris G. We’re very helpful and patient in my search for a new sofa. They were very personable and knowledgeable as well!
Jasmin (Jasmine) the sales representative assisting us was extremely kind, attentive, and considerate when it came to our questions and concerns when it came to our purchase. She went above and beyond to be sure we got the best deal possible, giving us peace of mind. We’ll definitely be back!
Great selection! Found a nice sectional with the help of Alisha. She even saved us some extra money! Very satisfied with our experience.
Jasmine is amazing... very attentive and kind
Jasmin was a great sales representative at Ashley's! Thank you so much for all your help!
my daughter managed to find her perfect bed ! thanks to jasmin with her excellent customer service!
Keith was Awesome!!! He is not going to hassle or haggle you. It was a great experience.
Leroy helped with our shopping experience and we couldn’t have asked for a better salesperson! I can’t thank him enough!
Upon entering the store...we were greeted with a smile and courtesy!!! Alecia was very helpful with our purchases and selections. The entire staff was helpful with everything!!!! The atmosphere was amazing and we WILL be back for more !!!!☺️
Great customer service. Very welcoming, helpful, and knowledgeable.
We were looking for a twin bed for our six year old and found exactly what we were looking for at Ashley Furniture. We worked with Justin and he exceeded our expectations. He was patient with our kids, showed us the options (online and in store) and gave us the space/time we needed to discuss our finances. Half the furniture in our house is Ashley so you know we'll be back.
Was helped by Alisha V. She made sure we got what we wanted with the price we needed. Awesome customer service.
We recently moved to Augusta and needed a whole house full of new furniture. Alisha helped us out and did an amazing job! Her attention to detail and her listening skills were outstanding. We would highly recommend Ashley Furniture and working with Alisha. You won’t be disappointed.
I went to the store last week to browse knowing I would definitely be making a purchase. Leroy was professional and did oblige my request for a quote. I told him that I would be coming to make my purchases on a very specific day and he let me know he wouldn't be there but gave me his business card with 3 names of people to ask for in his absence. So I went back on the day I told him I was coming to make my purchases and was approached by a super bubbly lady with a huge smile offering to help me. I LOVED her energy almost immediately!!!!! I showed her the card and told her that Mr. Leroy asked me to ask for one of them. She let me know none of them were there and BOY AM I GLAD!!! ALISHA was sweet and just truly Amazing!!! KEITH is the man!!! They got me everything I wanted. I even had a whole set missing from my original quote that I really wanted and I still got everything for a very affordable price.
Gene Norman , was very patient and kind. He did not rush me to buy. Gene gave me time to browse! I went into the store looking for Terri. Gene informed me she was off and may he help me. He really did help! He has a bubbly personality, upbeat, friendly and eager. He loves his job. Thanks Gene.
Jasmine Miller was so super helpful from the minute we walked into the door. She greeted us from the beginning and answered all my questions and showed me different options on living room furniture and dining tables. I would DEFINITELY recommend Ashley’s Furniture store to anyone and if u go to the one on Wrightsboro store please ask for Jasmine. She is wonderful!
Excellent service. Quick in and out. Matched online prices. Worked with Teri Helms who was really helpful and excellent sales person.
When i got inside the store Jane greeted me and made us feel very welcomed. She assisted us and worked with our budget. Later on we were assisted by Jasmine who was absolutely phenomenal. She was soo friendly and very patient with my baby and with our decision making. Jasmin helped us get a good deal. I definitely will be back when i need more furniture .
Great customer service! Would highly recommend anyone come talk to them if they’re looking for new furniture! Ask for Leroy Jones!
This was an awesome experience.. Alisha is super friendly, polite and efficient. Thank you!
Alisha was very friendly and pleasant to talk with, talked me right into buying that furniture that I needed!
Reggie was great! Helped us with everything and gave me a military discount!
Great customer service. Alisha V rocks
Alisha is a great customer service representative. Super helpful and informative. Highly recommend
During my visit at Ashley Homestore, Alisha V. patiently served me during my shopping experience for furniture. Thank you, Alisha for your time and patience!!!
Jasmine was great. Very professional and friendly.
We truly enjoyed our experience with Jasmin Miller! Jasmin was very patient and worked really hard to make sure we were satisfied! I definitely recommend Jasmin for your furniture needs!!
See Chris Harrod, he will get you squared away quickly.
Joseph M Alvin was great salesman, I recommend them to y'all
ALISHA VERA IS SOOOOOO AWESOME!!!!! She was very knowledgeable and accommodating. Wonderful experience
I had the pleasure of working with Chris Harod! He was a professional, patient, and very helpful. I highly recommend working with him when visiting the Augusta Ashley furniture! Just ask for him.
Joseph McDonald was awesome helping us fing the right bed for our child!
I was greeted by Alisha Vera as soon as I walked in and once I told her what I came for, she matched me with exactly what I needed for my new home. I was in and out in no time. There are a few more purchases I will be returning to make based on her recommendations for my style! I can’t wait to work with her again! Whether you’re starting from scratch or upgrading, her expertise in interior design and knowledge of all of the inventory would be a perfect assist!
Thanks Jasmine for helping me to pick out a love seat for my home you was a big help.
I visited the Augusta, Ga Location with my Mother looking for guest room furniture and other items. And we were greeted by Alisha V. She is amazing to work with. Her joyful personality was pleasant to be around. She was very informative. She help make the experience enjoyable. Keith, a manager came over to make sure we were satisfied, and that was great as well. Thanks for the experience.
Fantastic experience! Leroy was very knowledgeable and helpful to get my mom the best price.
Ordered my furniture Feb 2022 with delivery date of June. It’s now July and they have no idea of delivery date in sight. Not happy at all. They are very vague when I call to find out what is going on. No one is helpful
Alisha Vera is a very good sale person! Full of smiles and knowledge. She cares about the customer and the smile.
Great experience being my first time at Ashley home store and was able to get a couch and have delivered within a week thanks to Kerry. She is amazing.
The sale person was very nice with me as a customer at the same time he didn’t try and push the sale on me. All person that work at this store need to work with him
Awesome salesman’s Joseph McDonald ,patient, courteous answered all questions
Great staff some really great prices friendly atmosphere
We walked into Ashley looking for a couch in our new house. Leroy Jones immediately greeted us and let us browse. The atmosphere was welcoming without being pushy. He assisted us and answered all our questions without hesitation. Y’all should hands down go and see him. He not only broke down exactly what we were paying for but he also walked us through alternatives. HE DESERVES A RAISE!! We are for sure team Leroy! (Such a nice man)
I would like to thank Alisha for helping me out! She was so wonderful, made my experience buying the furniture super smooth. I felt like I was being taken care of for real, she was pushing for all the needed discounts and making sure delivery was on point. Really appreciated this.
Ms. Alisha was the bomb. Very pleasant, knowledgeable, and professional. The process was quick and easy. The whole Augusta Store had a good vibe. I really appreciate true customer service ❤
Awesome Jasmin she's the best
Really not too impressed with the furniture selection i need multiple pieces and when my husband and I wanted something more budget friendly (which was still about $1500 the salesman tried to make the less expensive furniture seem inferior. Dont know why they dont wear name tags or have business cards
I didn’t have much time as I was only in Augusta for a few hours and had other things ga that had to be done . Jasmine helped me pick out the perfect sofa and got me checked out quickly . Great experience!
My experience was actually quite lovely. The store had the bed I wanted priced a little higher than the internet price & my salesperson adjusted the price for me to the internet price. My salesperson was very informative & didn’t rush past anything. Overall great experience!
Keith was a great salesman!! I will most definitely refer him to family and friends.
Leroy Jones was amazing helping us with our bedroom suit and sectional sofa. 10/10 customer service!
Excellent service and great furniture. Joseph really helped us find the perfect bed. Thank you!!!
Hope helped us as soon as we walked in the door. She answered all of our questions and got us exactly what we needed!
Christopher Harod was my sales associate. He changed our opinion on his store to a positive experience. He was truthful and walked us through everything we had questions on. We were amazed and pleased by his customer service
Walked into the Augusta store, greeted and showed us around. Found a bedroom set and couch we liked, delivery set up with a decent timeline All went well at the store. Excepted it took a long time to get things done almost like buying a car. Here's the issues Bedroom set was delivered damaged, drawers on the dressers misaligned. Delivery crew only came with a drill and nothing else not even an extra battery. Didn't install the drawer handles or put the frame together correctly. Couch already was a hole in it Then gave us wrong info about returns. So disappointed in the service and quality of the furniture we attempted to make a full return, as instructed by the Ashley furniture operator. Guess what there is no returns. Absolutely horrid service. This is an absolute mess and very depressing to deal with. No one is competent or has any info to give. We are now on our fourth delivery of our bedroom set. Nothing has showed up in good condition. Everything is damage or drawers misaligned. Delivery crews have zero clue of what their doing or have the tools needed Still have not received anything acceptable it has been a month and a half now. We don't even want this set anymore. Just awful. We are sleeping a mattress on the floor. Clothes still in suitcases. I will NEVER recommend Ashley furniture to anyone. Avoid like the plague.
Ordered a king size pro breeze tempurpedic mattress on June 1st at Ashley Furniture located at 3435 Wrightsboro Rd. Augusta GA Delivery date was set for June 21st between 8am-11am. In store experience was wonderful, salesman was very helpful. Management not so much. I felt as if they were really just trying to get as much money out of us as possible. Tempurpedic offers free delivery with all there mattress purchases they did not let us know that. They were going to charge us for delivery when it’s supposed to be free. Had my Fiancé not been there and did not know that they would have taken our money without question, but now here we are on June 21st and we have no bed. I called the store to see what was going on and they said it’s been placed on hold. No one called me to let me know they wouldn’t be making a delivery, no one reached out to apologize for the inconvenience. I had to miss work to make sure I was home for the delivery. Customer service is horrible and I would not recommend buying from them ever.
I was lied too just for them to make a sale. I am not waiting 6 months for no sofa
Jane was so kind and helpful through the whole process!
Leroy Jones was very helpful and extremely patient. We went back two days and he was more than willing to To answer and “ reanswer “questions. We’ll be back. Also, we would like to thank Jason for his help.
Our salesman Gene Norman was great from start to finish. He took time to explain the quality of the furniture as well as meet our financial needs. He is much appreciated and we will be back to see him!
Gene Norman(AKA Geno) was the best customer service rep I have experienced here! He was very pleasant and just awesome
Associate Joseph was great help in point good deals and availability of products. His knowledge and worrithal of the products was very helpful in my decision process. Very courteous and respectful, need more people like him to help with buying.
Ashley Furniture's delivery team damaged my property TWO WEEKS ago and I have yet to receive a phone call from the claims department. Multiple attempts have been made in the past two weeks (phone calls, emails, chats online and through texts) to get these damages fixed, but Ashley refuses to do anything about it. Ridiculous and unacceptable.
Chris who helped us was very nice and down to earth. It was an easy sell too. I knew what I wanted, he took me to it, and I got a great deal. I can't wait until they deliver it. So excited!
Keith Jones took his time with me searching for everything. He had alot of patient in listen to all of my concerns. I would definitely shop at Ashley furniture again. Thanks for having such a wonderful caring staff.
Ordered bedroom set back in February 24,2022, haven't received it yet
I looked all over Augusta for the perfect couch and bedroom set without any luck. When I entered the store Jamin Miller immediately greeted me and was so helpful and friendly! She was never pushy and let me browse the store while periodically checking in. With Jasmin's help answering all my questions, I ended up buying a couch, bed frame, dresser, and night stand that I absolutely love. If you're heading to Ashley Furniture ask for Jasmin, she is the absolute best!
Jasmine was such a delight and super informative about anything and everything we asked!! Will definitely come back if she’s working!!
Our salesman was very congenial and we had a good experience. He helped us from start to finish. The furniture is nice!
Justin was very helpful, he was honest and got right to the point. Will go to him again
Keith Jones was my salesman and he was outstanding. He delivered excellent customer service and was not pushy at all. I would recommend him to my clients, family, and friends.
Went shopping for a fabric headboard but decided to get the set which were a good price Thanks to Jasmin
Our furnishing consultant Gene was super helpful and knowledgeable about everything we looked at in store today. Allowed time to browse without being too far away if you have questions. You can definitely tell he believes in the quality of everything in the store and will show you what works for your budget. We walked away happy with great rates and had a stress free trip in typically stressful situation.
Gene Norman was great in helping us get what we wanted and need. Would most definitely recommend to anyone and buy something from him again.
Jasmin was amazing and so helpful. We bought our first couch for our first home and she answered all of our questions and she is so personable. We really enjoyed our experience and did not feel stressed or pressured! Excited to get our couch!
Chris Harod made it so easy to purchase, and he was very helpful at getting exactly what I need.
Chris Harod took amazing care of me while shopping for a house full of furniture. He paid close attention to what I was looking for and made sure we got the furniture in a timely manner. He went ABOVE AND BEYOND AND CAME IN ON HIS DAY OFF TO MAKE SURE WE GOT WHAT WE NEEDED WHEN WE NEEDED IT!! Highly recommend him and Ashley!!
I had the best sales person name Jasmin, she when above and beyond to ensure I got what I wanted. I highly recommend her to everyone who is looking to purchase new furniture. Thank you Jasmin for all your help 🙏
Leroy was a wonderful salesperson. Definitely go see him for great customer service!
Christopher Harod did an amazingly fantastic job with us!!
We loved our experience from Ashley and our sales person Joseph Alcantara went above and beyond for my family. We never felt pushed or pressured at all.
Joseph McDonald was our salesman & he was wonderful! We gave him a quote of about what we wanted to spend on our daughter’s bedroom suite & he was able to find us an option we loved and in our price range along with the protection plan! We will definitely be returning to Ashley furniture in the future!
6/27: No communication from Ashley. They tried to blame it on the delivery company by saying it is out of their hands. However, we didn’t buy the furniture from the moving company. Store manager said he would call Saturday with a resolution, and he lied. 6/21:still no response from Ashley on the damages done to my foyer. Ridiculous. 6/2: After a week, still no response from Ashley in regards to the damage to my property. 5/28: Delivery team damaged my home. Will update review after Ashley Furniture’s response Joseph McDonald was low pressure and very helpful. A variety of different financing options with no pressure to open an Ashley account. Delivery price a little high considering the price of the furniture.
Justin was wonderful! I will be back to buy furniture!
So I came in looking for living room set, I am leaving with an additional pillow for my bed, a rug that matches my patio furniture perfectly, 4 extra wide recliner chairs and a sofa.... So Jasmine did a fantastic job the protection plan is pricey but so worth the cost! I am looking forward to my new stuff. See yall on the 31st!
I just came in to look. Ashley ask what I was looking for I told her. And told her my style. She showed me may options. I ended up buying and not going anywhere else. That was not my plan. But Ashley was great and got me some exactly what I wanted.
5 ⭐️⭐️⭐️⭐️⭐️ Keith was great always ask for him if you are in the area
Jasmine service was great!
10/10 for Joseph ! Awesome customer service, he was a great help today. He was able to meet all of my needs and made my shopping experience enjoyable !
Hello Mr. Christopher was awesome and he did an awesome job. He was patience, knowledgeable and respectful and I was totally pleased with his experience and services. And I was impressed with Ashley because of him. Thanks for everything Phillips
This was my first experience coming to look for a new couch & TV stand. I knew exactly what I was looking for prior to coming in. I was greeted by Jane immediately at the front & I cannot say enough about her customer service skills. The store was clean, laid out very esthetically pleasing and I was able to find what I was looking for. Jane was right there the whole time with any questions and assisted me throughout my shopping experience. Thank you Jane for making my shopping experience amazing!! I will surely be back to see you!
Jay and I have searched this town and all over the internet for a theater seating/reclining sofa for our camper. The dimensions had to work with the slide in our travel trailer. Leroy Jones greeted us and asked what we were looking for. We gave him the details, and let me tell you, this man knew his stuff! He didn’t waste time showing us sofas that wouldn’t fit in the slide. When we sat on the one pictured, we were hooked. And…and…Leroy gave us an additional $500 off the price!!! Hands down, the BEST customer service, ever.
Chris Harod has been very helpful for us both times we’ve been in to shop! Answered any question we had and took the time to make sure we found what we wanted! He is awesome!!
Joseph McDonald was helpful and friendly he help us find a beautiful dining room set. He was always honest and fair. We will be back again.
Always a great experience! Love working with Chris Harod everytime!
Christopher Harod did awesome. Provide me with huge military discounts. Thank you so much Chris
Jasmin was awesome she was very helpful with our purchase we’re planning on coming back to buy a bedroom set we’re looking forward to working with Jamin on our next purchase.
Christopher Harod showed my family awesome professional service! He was quick and to the point. He made sure we were completely happy with our decision and we were completely pleased!
Professional, prompt, and thorough sales team without the pressure of “sales”. Highly recommend
Wonderful experience, Jasmin was amazing supper friendly and got us a great deal. I plan to make Ashly homestore my place to go for furniture and will always ask for Jasmin.
I just moved to the area and Ashley was the 3rd furniture store I looked at. Our sales person was Leroy. Polite, knowledgeable, and to be honest I think any sales person would have been just as good and not pushy. Leroy talked to me briefly and let me browse around without hanging over my shoulders. I found a couple things I wanted and he was able to get me a better deal from online price matching. I will definitely come back here as they have amazing sales, and quality furniture and decor. Highly recommend.
Chris helped me find a bedroom set and he was literally the best!
Great experience with Chris. Always great to work with a fellow veteran.
Jasmin was amazing! She has excellent customer service skills and she made our shopping experience quick and easy
Christopher Harod was a great to work with! We were in the market for a new mattress, right when we walked in the door he treated up and I showed him two pictures of what I researched. He immediately knew exactly in the store to guide us, gave us all the option in our price range and explained everything. I could be happier with our experience and Chris’ help today!
My wife and I got excellent service. Chris and Geno were our sales people and they were very accommodating and helpful. They answered all of our questions and took the time to get us accurate quotes and my wife and I felt that we were given a great price for the furniture. I would highly recommend Ashley Home Store next time you are in the market for furniture.
Joseph was great in helping us purchase all of our furniture needs at a great price!
Ms. Jasmine was the best salesperson I have ever had! My purchase wasn’t a high ticket item, and It took my two visits to decide what I wanted for sure, yet the whole time she was patient, kind, helpful and worked to get me the best deal! She answered all my questions, gave me space and time to decide and was very respectful. I will return and recommend not only Ashley furniture but her specifically! I honestly am blown away by how great she was!
Chris was excellent. He got us in and out as quickly as possible. We had a great overall experience.
Chris was excellent. He was patient with us and answered our questions and was very helpful. Awesome experience.
I went into Ashley to get ideas about redoing my living room. I was very unsure about my choices but Jane reached out to me and was very knowledgeable and professional about everything I had questions about; and also was a wonderful help with planning out how to redo my space. She took the time to understand my floor plan and help me rule out past ideas to get me to a confirmed decision. I now have a full vision for how I want my living space to look, that I did not have before I worked with Jane. There aren’t enough stars to give when it comes to the help I got from her my experience. She was such a joy to work with and a huge help to me and I know she will be to anyone else that works with her. Thank you, -W
Tim was an outstanding sales agent. Me and my family had a pleasant experience because he was friendly, polite and knowledgeable. He was patient and answered all our questions with kindness and professionalism.
Chris gave us great service and was super friendly! He will definitely get our business moving forward!
Jasmine was awesome!!
Jasmine had very well customer service and helped me out a lot on my purchase.
Was more than happy with the way I was treated and served thanks
Awesome experience going to purchase my daughter bedroom set! We were immediately greeted once we entered and assisted in every way by Justin until our decision was made on product to purchase. Update - 4/29/2022: My daughter bedroom set came today and the setup is amazing in her room. I was told when I ordered that the bedroom wasn’t completely together and it could take months to receive due to Covid, Logistics, Cargo ships backed up, etc. We ordered the day before Easter Sunday and received in 13 days 😳😳OMG! You guys Rock, better than Rooms To Go where it took 4 months for a Dining Table to arrive that was damaged on arrival to my home.
We had an amazing experience thanks to Teri Helms!!! She made sure we were able to get just what we wanted and in a timely manner. Many times a salesperson tries to get you to buy something… anything…. But Teri was different. She took the time to understand the style we were looking for and patiently showed us everything they had on the floor and online! Her customer service was enough to make Ashley Furniture my first choice the next time I need something.
Mrs Terri was wonderful. She help get my husband and I the best deals on our furniture. Thanks Mrs. Terri
Jasmine was kind , knowledgeable and very helpful!!
Had the pleasure of working with Jane today. She was extremely helpful and helped us find a couch solution in a tight space for our new home right under our budget. She was great to work with and definitely would come to get more furniture from her. Only sad thing is having to wait until late May for our couch - but that’s not too bad considering the supply chain constraints that are a new normal
Working with Jasmin and she made sure we got what we wanted! She was patient and helpful! Determined to provide us with the best customer service!
Isaiah Parham was very helpful and knowledgeable. He helped me measure and was patient.
I had been on the hunt for perfect “U” shaped sectional, I’d probably been to 6 different stores, and Ashley’s was last stop to look! Chris greeted me at the door and allowed to roam the whole store with no pressure at all. And I came back to this sectional! Turns out Chris has the same exact one in his own home. It was meant to be. Thank you so much for making the process super easy!
Our sales rep Teri Helms was fantastic! We went in and found a couch we loved and got it ordered the same day. When we got home, we noticed it was significantly cheaper online. We let her know and she happily price matched the couch so we got the best deal possible! I would highly recommend working with her and shopping at Ashley!
Waited 4 weeks for furniture. Both pieces arrived damaged. Delivery drivers borrowed cordless screwdriver and left with it. Have called 4 times. Still do not have replacement furniture or the tool.
Outstanding professional staff. Lots of great furniture and items to choose from. Stop by for a visit.
Christopher was very professional and polite during the entire transactions. The manager were also very nice. It was my first time in the store, I shared this with all my Augusta's friends and family.
Great service by Jasmine. She was very patient and very helpful when I was purchasing my furniture. Showed me much respect.
Good experience, great salesman Joseph Alcantara.
Great service! Jasmine helped me out so much. Thank you again
Jasmine Miller was avery polite and organized sales person .Very please with her service.thank you
Went to Ashley furniture looking for just a sofa for my new place. I was greeted by Chris Harod who was able to show me exactly what I was looking for. He was able to give me such an amazing deal.. I was able to purchase the entire living room set plus two coffee tables!! if you want a SMOOTH AND ENJOYABLE shopping experience.. go see CHRIS HAROD at Ashley Furniture in Augusta, GA.
Great section of quality furniture, Tim greeted us at the door and walked with us the whole time helping us pick out the perfect couch and bed set for our new home. We couldn’t be more pleased with his customer service and this store!
Terri was my sister and I sales representative. She made sure we got our glass dining room set for an reasonable price. Terri even allow us to hold the delivery til the move in date. She has great customer service and service us with a smile.
I had a wonderful experience at this Ashley Furniture location. We were there for 4 hours and it didn’t even feel like it. Mr. Chris Harod made sure our experience was awesome. He even went above and beyond to make sure we were satisfied with the price. I greatly appreciate his service and I know we will love our furniture!
Jasmine is awesome! Don’t let her small size fool you! Her personality is infectious & very dedicated. She is willing to work hard for her clients and get the BEST DEALS on the market! She is a ferocious tiger and I look forward to working with her in the future. -Brittany S ( Earth Divine 360)
Isaiah was awesome, super helpful, and very fair in negotiations! I will tell everyone i know that isaiah is the best professional for all of their furniture needs. An overall pleasant experience that i would recommend to anyone! Go see isaiah!
Joseph Alcantara was incredibly helpful and patient while we decided on which bedroom furniture to buy that suits our new home. I can’t thank him enough for working with us as one of us was long distance as we tried to make a decision with us in two different states until making the move. He was really pleasant and professional to work with and we are excited about our new bedroom suite. Be sure to ask for Joseph A when you go to Ashley Augusta. They have 2 Joseph’s working there.
The person that helped me was amazing. She was right there to give me quotes when I needed them but also gave me room to browse.
Large clean store with great selection and price ranges
Dustin Gordon was incredibly professional and patient with my wife and I as we went through the furniture purchasing process. She and I just purchased a house and he made the process of picking out furniture for our first home very easy and stress free. If you shop here make sure you ask for Dustin Gordon!!!
So me and my fiancé ordered furniture in I believe September. We literally have just received the couch we ordered because we were told it was given to another customer. Well my mom signed for it while I was at work, I got home and this is literally what it looks like on the side. Two black marks like it could be grease?! After the obstacles we’ve went through to get this and the time waited to receive a couch like this really really gets under my skin. I wish we would’ve went through someone else. Next time we will know.
My experiences with this Ashley Homestore was made really exceptional by the hard work and patience of Keith Smith, my salesman. He made my wife and I feel right at home and his friendly demeanor, calm but clear tone helped through designing a entire living room.
KIM HAS BEEN AWESOME!! Fantastic customer service, and one of the warmest and most friendly experiences I've ever had! She is definitely an asset to the company. Everyone here was great, and worked with myself and my fiancee to make our buying experience the very best!
Kim Bell is the best sales person I’ve ever dealt with. She was knowledgeable and quick to answer questions. She went above and beyond to make sure I was comfortable with my purchase.
The staff is always very friendly and ready to help! I found some great fashions at some awesome prices! I always leave smiling 😃
I ordered my furniture in August last year and I’m still waiting! I have a table with no chairs! They told me for months that I could not receive the display chairs because it’s against their policy to sell the display and guess what…They decided to sell it to another customer. Worst furniture experience I’ve ever had. My sales rep quoted me 8-10 weeks and it’s been nearly 8 months. Do not buy from here unless you don’t mind waiting nearly a year and don’t mind being lied to. Please do better. Update: it’s been 9 months. I still don’t have my furniture!!! What’s the excuse. Zero Stars. I can’t even get a phone call back
My sales rep was extremely kind and helpful. She actually cared about my decision making and was patient with me in the learning process. Thanks for all of your help!
Jasmine was amazing! Absolutely loved working with her. Will certainly be back again!
Jasmin was very helpful when I was trying to decide which furniture I wanted from my bedroom.
We came in hoping to get a sectional sofa within a reasonable amount of time. Good thing we met Justin and he was able to help us quickly and swiftly. And the seminar of how we sleep was really helpful. Will be coming back to purchase more from here. Thanks Justin and the ashley team!
I had a great experience at Ashley’s Furniture Store. Also I had the pleasure to meet Jasmin and she took really good care of me.
Had a great time shopping at the Ashley Home Store in Augusta Ga. Justin Middleton was great and very helpful.
Sandy the sales manager was very patient and helped me get the sofa I desired in the configuration I wanted with a great delivery time as well as financing.
Justin and his team were amazing! Helped me pick out the PERFECT bedroom set! Will definitely be recommending this location!
Great staff, very helpful and knowledgeable. I needed a recliner quickly and they helped me get what I needed and saved me money in the process
Great experience Justin and team helped me with my future outdoor furniture. I definitely be back when it comes time to buy new living room suit.
Jasmin Miller is your best store salesperson at Ashley's. She explains every detail & put her customers needs first. Excellence surely will follow her career at your business.
I went to Ashley furniture this past weekend....service was great was going to purchase a dining room set after I found out it was going to be a couple of months to get it I decided to look around so I did saw nothing that I saw at Ashley's so I went back the very next day and it was $300 difference I received it at a discount but nothing like the discount the day before...so upset over it I am thinking of canceling
Jasmin is very helpful and I really appreciate all she does for me
I went browsing for a sofa. Alisha was super helpful as I was looking for something on a budget. Got exactly what I needed and quickly scheduled delivery.
Jasmin was amazing, she helped me through the entire furniture buying process! Went above and beyond for me, definitely recommend her if you ever go to Ashley’s Furniture!
I ordered a dinner table set on December 12, 2021. I recieved a text message and a phone call stating my order will be delivered today 2-15-22. They were suppose to call the day before delivery giving a estimate time frame. I never got a call yesterday so at 4:10pm I called the store inquiring my time of delivery. NOPE!!!! They confirmed delivery for today. However it is not on the truck for delivery. Again NOPE. No call from them informing me they won't be coming afterall nor do they have a reason for the mix up nor do they know where the table is. Wow!!!! Made plans to stay home for the delivery and was expecting it after waiting all this time. So everyone BEWARE before buying here. It just might happen to you as well.
This was a fantastic experience. My sales associate (Jacob) was a pro and able to help me find exactly what I needed. I already have my next purchase picked out. Thanks
Not one sales person approached us during our visit. I can only assume we were judged from the time we walked into the door, as the staff associates looked at us, but chose not to speak or engage. Little did they know my mother is a RN, my daughter is a paid actress, and I make good money as a marketing professional for a prestigious organization. Sadly, I was in an immediate need for a living room set, but I will be taking me money someplace I feel appreciated and welcomed. Their LOSS! I'd like to add, one gentleman walked towards us when we entered the store. Not to greet us, but to sit down with his computer. By the way, the store was not busy and it was only 6:30 at night. Also, in case your team would like to know how I would give a higher rating in the future... please re-train your staff on customer service.
Ashley HomeStore Augusta - Ask for Jasmin! We originally went to Ashley HomeStore in Augusta just to price out a couple replacement chairs. We met Jasmin and she walked us around the store and showed us every single possible option and more. She was very kind and patient and was able to answer every single question we came up with and was extremely knowledgeable. We hadn’t actually planned to but any new furniture, it we ended up getting complete new dining room and living room furniture. The quality and price was a biggest decision making points and of course the promotion they were running wasn’t a bad offer either. The greatest selling point on purchasing Ashley furniture over the other brands or stores was the Diamond Protection Plan. 5 Years, completely covered all of our products from anything that could happen, and if you don’t use it in the 5 years, the store will give you credit back for it. Couldn’t ask for a better option than that.
I came in and spoke with Chris a couple days b4.. came back cause I was not satisfied. When I came back Jane helped me and she is such a sweet heart very nice and helpful. If you go to Ashley’s on wrightsboro road ask for Jane she A1 and very helpful..she made sure I was comfortable with the bedroom set
Kim Bell was an excellent, helpful sales rep! Highly recommend asking for her if you go!
Was looking for a couple pieces of furniture, greeting at the door by Jasmin, politely asked her to allow me to look, she obliged. After several minutes I realized they were priced really well and spoke with Jasmin on a couple of pieces, she was able to lower the price even further. She was polite and professional. Thank you
We loved the Peter collection but couldn’t make it work own our own. Then Jasmine Miller assisted us with the sale and remarkable solved any problem we had. Next time in the store, it’s straight to Jasmine!
Jasmin service was amazing
Alisha is the best! She was very patient with us because I have a very picky husband who gets a price he wants to spend in his mind and will not go over. We finally found a sectional at Ashley we BOTH loved which is amazing. Alisha was very knowledgeable and worked with us to make sure we got exactly what we wanted!
Jasmine was very helpful and a great help
Jasmin Miller was the BEST salesperson at ashley. Incredibly helpful, knowledgeable, personable, and honest. 6/5 stars.
Went to Ashley’s looking for an Outdoor patio sectional and upon entering the business the sectional set my wife and I had visioned was there. The item was however, was a lot more than most priced sectionals but carried a five year “bumper to bumper” warranty, so now the sectional is being delivered in about a month. The delivery time frame is the worse part about any furniture company at this moment but that’s why I can not award 5 stars.
Joseph McDonald was a breath of fresh air, he made my experience easy and straightforward while giving the best customer service! I will definitely recommend.
Joseph McDonald was very helpful
Joseph McDonald was great at helping us.
Thank you for all you done for me you really change my life and help me and my kids life. I have a new thing for my kids can lay down on my kids is going to me help and I am to.God bless you to Jasmin
I bought a couch and a temper pedicure bed from Joseph McDonald! GREATEST Salesman ever! Would always buy anything just off of his sheer professionalism and tact! Very personable and easy going!
Jasmine was such a delight. She was so helpful and made sure to listen to our needs. We will be looking for her next time we come to shop.
Hi My experience was awesome My salesperson was Jasmine at the store on Wrightboro Rd Augusta she was very professional kind and she was so smart at what she does U should be very proud to have her. She also became my friend. I am a very happy customer. Ashley u are #1
Joseph Alcantara at the Ashley Outlet Store in Augusta is just great! He helped me when I came to the store to file a quality issue with the couch I previously bought and kept following up to make sure it was being resolved, which it was, they simply replaced my couch within a week. Needles to say I went back to see him when I wanted to purchase new living room tables. He wasn’t there that day, so I took pictures of the ones I liked. I emailed him the pictures two days later and asked for availability and deals. He promptly texted me back different quotes and we wrapped it all up through texts. My tables were delivered 5 days later, like he said they would. Over all, great customer service, that‘s how it should be, yet it’s so hard to find!
My in-store experience was great. Sandy was professional and helpful in my furniture purchase. The delivery was scheduled after a month and a half of waiting. The delivery service used by Ashley’s is what has ruined my experience with this company. I was told a window of time to be present for delivery, 10am-1pm. The delivery service Quick Transport Solutions/D1 Logistics Solutions LLC attempted to deliver the furniture outside of the time communicated to me, then marked my delivery as undeliverable and Ashley’s locked my account because of the missed delivery. Customers should not be punished if your delivery service is off of their schedule. There wasn’t even a call made to let me know the delivery was running early. I received a text saying my delivery would arrive in 30 minutes and they had come and gone within that 30 minutes. The representatives response was that people should be present for the delivery anytime between 8am-8pm. This was not communicated with me, and the delivery service misinformed me of the delivery time. Then, you are charged a $80 fee for a rescheduled delivery! I will not be making any more purchases with Ashley’s, and I’m considering cancelling this order as well. My furniture is being driven back to North Carolina because of misinformation from your company is unprofessional and a major inconvenience. The salesman are good but when it comes to actually getting your furniture delivered confidently, I’d look for a company I can trust.
Place isn't for me
The salesman was curtious and answered all my questions to the fullest. I highly recommend this establishment to anyone looking for good deals and great customer service help.
Our sales rep (Lee) showed us the furniture we wanted to see. Answered our questions and if he didn’t know he found out. No pressure and let us have our time we needed to make a decision. Awesome service. Since this first rating we have had to replace the furniture twice due to damaged parts. This is not a local business nor, do they handle deliveries and repairs through local assistance. Everything is handled through Fort Mill SC. Deliveries and repairs must be set up. But they are set up on their time not yours. They are set up by a GPS route. We work Monday through Friday. They will only deliver or repair between 0900 and 1200 for us. Because of that we had to change delivery day to a Saturday. (We had plans) . We are their customer. Satisfy our needs.
I came into Ashley’s on a mission to get a black sofa set. I was focused. As soon as I walk in the door I’m greeted by the sexiest sofa set I’ve seen during my long hunt. And no it wasn’t black smh. Then a man greets me, his name was Joseph. I tell him about my mission. He takes me straight to the two black sofa sets they have. Nice but they just weren’t doing it for me. Then I ask Joseph can we double back to the set in the front. It was a gorgeous caramel and cognac color. We sit and talk and do some numbers. I literally go back and forth in conversation with Joseph, myself, my friend and my grandmother. All the while Joseph is patiently waiting for me. At this point I’m sure he can tell I’m indecisive. Then I tell him my real dilemma. I’m being gifted a set but with a budget. Once I finally decide to get the set and in what combination. We again crunch the numbers. Mind you the store was already having a sale but I need all the discounts, all of ‘em. We are a good hour and thirty minutes in at this point. I noticed the prices online and in the store are different. Joseph explains to me why this sometimes happens and that he is able to give me the better of the two prices. Sweet. Next issue is making it appear I’ve stayed on budget. Joseph had a work around for that too. He set up a partial payment for me. Then I could pay the rest myself. This is where Joseph becomes a saint. The process of trying to get my grandparents to pay by following a emailed link. Lol. That’s whole process took 20 minutes itself. But he was able to find a solution for that as well. At this point I’ve taken up just about 2 hours of Joseph’s time and he has the same cheerful demeanor. Great conversation. Great customer service. Great salesman. He’s just a nice person in general. I didn’t end up getting the card as I told Joseph I like to live on cash right now. But…BUT if I ever find myself in Ashley’s in need of something I will definitely find my friend Joseph…and you should too. Pictured is the set I purchased.
I had placed my order around October, November 23rd was supposed to be first delivery date I was provided over the course of next several weeks different days : Dec 11th and Dec 22nd and finally I received a delivery confirmation for 12/28/2021 between 1:15 and 3:30. When I tell you I'm so upset the delivery driver took a picture of my door and stated that I wasn't home. Not once did they knock on my door or call my cellphone. This is most unprofessional group of people. If you didn't want to work just say that.
Cuban Joe was great ! Very patient with us and help us figure out the best sets that would compliment the space I had!!
I bought a dining room set, gorgeous, Great customer service, BUT, it’s been on back order for 3 months. I don’t understand why they would promote the set if it would take so long to receive, I’m almost done paying for it😔
The shopping experience was pleasant. The sales person was knowledgeable of the product. She also explained that the length of time of the purchase being delivered would be longer than than normal. We were made aware of this prior to the purchase.
It has been two months waiting for my sofa to arrive and in the delivery day no one arrived after I have already confirmed my delivery day and called them in the same day. Also, I called the customer care service to complain and they told me that the delivery guys said there was no one at home !! I was waiting patiently for them to knock my door or talk to front desk at least. The customer service response was " we are sorry please call us tomorrow after 2:00 pm to reschedule your delivery again !".
I initially visited Ashley Furniture to see what I would want in which I spoke with Gene and he was phenomenal with financing and professionalism. He was very flexible and compassionate person, he had a positive impact on me and I would reccomend anyone else who stops by at Ashley Furniture store to speak with him. Outstanding gentlemen !!
Great experience!!! My sales rep Joseph went above and beyond to give us the best options. Patience and also attention to detail was spot on. Thank you
Horrible customer service. I was never greeted when entering in the store. The salesman mess my order up. I'm still trying to get this worked out.
I had a great shopping experience with Ashley’s Furniture Homestore. Jane was so helpful and happy. She made the whole experience easy. I bought a very nice couch and Jane made all the difference. I would shop there any time and look forward to shopping there again.
I am very happy with the experience I had with the Ashley Home Store. My salesperson that helped me was Joseph Alcantara. Right now it is hard for most salespeople because of the lack of supply. But Joseph was able to get me a couch AND my entertainment center very quickly at a great deal. I was shocked when my couch came and the entertainment enter considering the entertainment center wasn't supposed to come till the end of February. I am recommending Joseph to anyone who wants to be helped without it feeling "salesy" and know that you are in good hands.
Alisha Vera was great! She made sure every single ítem was available for delivery. It was a great shopping experience. Thanks Alisha!
I walked through the entire store with my family we looked at several different sectionals and dining tables with the intention to purchase. Not once did anyone approach me to ask if we needed assistance or if we had any questions, they were not very busy and atleast 10 to 15 associates were working at the time. I understand you do not want to hassle and aggravate a potential customer but to not greet me when I enter and then to walk right past us several times and not once ask if we needed anything is just poor customer service. Needless to say we did not make a purchase here and very disappointing for a new store.
My parents were offered a 15% discount off the top on an island in store. Another couple was looking at the same island and we got to talking afterwards. They were offered a 10% discount and told since they were active military they might could get extra off. They ended up getting another 5% off. So we were given 15% off and they were given 10% and an additional 5% off for being military. So with their military service they'll be offered the same discount as my family? I feel like that is a really shady thing to do in general. The fact that they were prepared to do this to an active military family and act like they were doing them a favor is disgusting.
So happy with my purchases today! Great price, great quality & quick delivery! But the best thing was my salesperson, Isaiah P.! He was helpful & knowledgeable & NOT pushy AT ALL!
Kevin was friendly and extremely helpful! Bought the Cronmel recliner and can't wait to get it!
With Ashley furniture having all the items I love and an informative and patient a sales manager (Keith Jones), always makes my shopping a pleasure. I was shopping around for a full-sized mattress and box frame for my guest bedroom everywhere, but I was not willing to pay the asking price of a mattress elsewhere. Stopped in at Ashley and asked for Keith, and he showed me some mattresses that were very comfortable and in my price range. Keith Jones worked his magic and got me what I needed. Love my purchase!!!!
Extremely helpful fast and easy process in buying a new bed. Thanks to the help of Ms. Jane V. And Sales Manager Mrs. Sandy!!
Joseph was great! Understood what we were looking for and went above and beyond to insure our complete satisfaction! Would definitely recommend.
Recently purchased a bed through the Ashley website. I had trouble finding a foundation that was not on back order. I reached out to salesman, Keith Jones out of the Augusta GA office. He was able to assist me over the phone with my order and had it shipped promptly. He definitely made it an easy shopping experience. He was very knowledgeable about the products and what would work best with my existed purchase. His professionalism was 5 star. I will definitely be a repeat buyer.
Please come in and ask for me by name. San Lawrence. I stand by Ashley Furniture knowing we give great deals on awesome durable furniture. My ultimate joy is to give you the opportunity to say yes or no to all that we offer and we offer a lot. Hope to see you soon.
I can’t rave about it enough, Simply Amazing! Sandy was very informative and welcoming. I can’t imagine at this point going anywhere else. They made me feel like family that cared.
Chad was wonderful helping us with our purchase
Candace gave OUTSTANDING customer service from the moment we walked in. She showed us everything we were looking for and more. She was so nice and a pleasure to do business with. We will definitely be coming back to do all of our home furniture needs!!!
If your looking for a great person to work with for your furniture needs stop by Ashley furniture and ask for Jasmine. She was very helpful throughout the process and help us get a great deal.
Great shopping experience with Joseph! I'm so excited to get hurt his beautiful sofa. Thanks again Joseph!
Great customer service. I was able to find what I needed. Jasmin was extremely helpful and knowledgeable about delivery, options and products.
If you don't need your furniture in a timely manner by all means shop here..But if you shopping for furniture and need ya stuff in a reasonable time DON'T SHOP HERE!! This was the most unpleasant time I haver ever had buying furniture. They promised one thing and never delivered on their promise. We got rid of our old stuff thinking the delivery of the new and got that call saying it's going to be 2 more weeks for delivery!!! I'll stop here cause I'm getting warm all over again..😡😡😡😡😠
Very nice store and Christopher was very helpful.
Expensive and not many selection.
Jasmine greeted us at the door not only did she help with the whole process of getting the best sofa for us she was understanding and determined to help find what we loved .
Joseph was awesome. He immediately helped me find the furniture I wanted and helped me get my account started. It was very fast and easy to do. Ashley’s have great deals and prices on bedroom sets.If you ever stop at Ashley’s Outlet be sure to ask for Joseph!
Isaiah Parham....you're the man!! My husband and I went to Ashley HomeStore shopping for basically all major furniture essentials and Isaiah was there to help us with any questions, comments, and concerns that we had. Honesty, professionalism, and tenacity were on the long list of things we enjoyed about him. Thank you for explaining everything to us and for giving us 100 percent of your time and attention! If you shop here you'd be doing yourself a service by asking for Isaiah Parham!! 10/10 would recommend!
Joseph Alcantara has been the BEST customer service rep I have ever dealt with! He has exceeded all of my expectations. He was patient with me and my many furniture changes and never made a face or changed his attitude towards me. He continued to help me with a smile and a professional manner. He was GREAT from start to finish on my order and me receiving my furniture piece by piece. He has kept in touch with me atleast once a week to give me updates on my furniture pieces. I will continue to buy from him for all my future needs. He reminds me of Disney cast members with the positive experience he provides his guests. I felt like more of a guest than a customer bc of Joseph. We need more people like Joseph who are passionate about what they do and it shows.
We went in yesterday and were greeted by Jane. Her enthusiasm and willingness to help made the process so easy. She asked us what we were looking for and guided us all the while giving us space to shop. After making a decision on what to buy, Jane guided us through the paperwork. Her charismatic attitude helped make the entire experience seem effortless and enjoyable.
Beautiful new showroom with an added Outlet so there’s something for every budget!! Even though I work here, my family and I are also customers. Most recently, Joseph McDonald assisted my daughter and her husband and was able to get them a nice new bedroom suite. He was honest about delivery delays, but we were all pleasantly surprised with how quickly it all came. Just got delivered yesterday! Way to under-promise and over-deliver!
Geno was our sales consultant, and he was absolutely amazing from the moment we entered to when we left after purchase the next day. AMAZING OUTFITS and excellent customer service. He offered us great deals and we couldn't be happier. I hope delivery doesn't take 6 months but, that's not Geno's fault! Thank you for the excellent experience, Geno. You raised the bar! ✨
So may son wanted to move forward with his life so he choose Augusta Georgia.Moving from Florida we did not travel with any furniture so we new we would need everything for his 2 bedroom apartment. We got to Georgia on Saturday very tired from a 10 hour drive so we got food and decided to sleep on the floor for the first night. Sunday I decided to go to Ashley furniture because in Florida that is where I got all my furniture from. On arrival to store I walk in started to look around but no one said anything to me not hello or anything so I proceeded to to walk toward the desk where other people were be attended to and stand in line for my turn.The door then open and a white couple enter Victor walk pass me to tend to the couple who came in after me. When they say they were only looking then he came back to me and ask I'd I needed any help. I to him that you walk right pass me before. But did not acknowledge me. So this is the was they welcome people in this town. So I left went to mattress giant got my mattress from there proceeded to rooms to go got some furniture for the dining and living room and the Conns for the bedroom furniture f I r both room. Shame on you and this is not the first time he did it . His poor excuse was they did not have any greeters because of covid.
My husband and I had a great experience with Miss Jasmin Miller. She was very friendly, professional and she knew she stuff. If you planning to go shopping around for furniture, feel free to visit Ashley Furniture store and ask for Miss Jasmin. She is awesome. Thank you Jasmine for all your help.
I loved working with Jasmine Miller! She was so helpful and answered all of my questions. She really helped me get the best deal. Her customer service was outstanding!
Cancelling my order because the driver failed to communicate and cannot read a gps map.
If you go to Ashley’s, please see Jasmin Miller. You will not regret it. She happily greeted me as I entered the store and informed me of all the deals going on. One of the best parts was she didn’t follow me around and stalk me as I was looking. She was available and easy to find if I had any questions. Jasmin was really friendly and knowledgeable of what I was buying. I didn’t plan on buying anything that day, but after talking to her before I walked out, she convinced me. Great salesperson!
Jasmin the Sales Consultant was excellent and helpful from looking what I need with the best deal.
Salesmen Lee, was very attentive and gave me space to look around. Very Pleasant and friendly atmosphere! Great Service!! I will return!
Our furniture buying experience was wonderful! We worked with Chris and he was an exceptional sales person. He was never at any time pushy and he was always very nice and understanding. Not only does Ashley Home Store have beautiful furniture, it's so comfortable! We will be purchasing all of our future furniture from Ashley will be asking for Chris every time! Thanks again!
I wasn't greeted when I walked in but they do have beautiful furniture
Mr Joe (he said to call him “the Cuban,” since there are 3 Joe’s there lol) was very down to earth and helpful. He was very patient with me as I walked around the store what seemed like thousands of times. He also gave me his personal opinions, gave suggestions, made sure I tried out chairs & couches, and was very pleasant!
If you ever need to go to Ashley Furniture please asks for Gene Norman he's an Awesome salesman. Gene knowledge and great customer service was second to know. He really enjoyed working with us as we enjoyed the experience of working with him. He made buying and enjoyable experience. Totally awesome salesmen.
My wife and I had a great experience. We were able to pick out the rest of the furniture we needed for the new house from one place and had a great time doing it. Joseph Alcantara is the rep I recommend everyone should use if you go to the store in Augusta ,Georgia . He double checked all the prices from online to in the store and made sure we walked out with the best deals. It was actually a great experience and we left happy.
Pleasant place to shop for furniture without salesman following me. Great prices! Wait time is disappointing but can’t be changed. Understood!
Geno was phenomenal with his service to both me and my wife making the process easy.
My husband and I had a great time working with Gino! He helped us find the couch we were looking for online right away. The purchasing process was quick and easy and he made sure to let us know that with Covid there would still be a high possiblity of delays! He was so friendly, professional, and great at what he did.
Nice furniture at reasonable prices
Love their furniture. It’s all really great quality. Looking to replace bedroom furniture after nearly 20 years but only to get a new look, the furniture is still in perfect working order.
I purchased 3 full bed sets and i was told that it would be delivered a certain day and they lie. i haven't received my beds and have my children sleeping on the floor... poor communication
Great customer service and the sale prices were excellent!!
Joseph and Paul were an absolute pleasure to work with. Joseph was very knowledgeable about the products and helped us make the best decision for us. He was also very patient with us because we had our 4 year old kid who is super hyper and touches everything with us! Thanks for everything guys! Will be buying again soon! Highly Recommend Joseph!
WORST EXPERIENCE EVER! I purchased a couch and chairs. I was told it could possibly be 10 weeks before I get it. Ok I’m fine with that. 2 weeks later they call to schedule delivery for the chairs. I sat all day and waited for them to call 6 hours after delivery was supposed to arrive and say sorry we will come tomorrow. Finally got my chairs. Fast forward two weeks they call (automation) your delivery is set for Wednesday. I finally get a real person on the phone expressed how important it was for them to call my husband and not me they called me told me my delivery was going to be later than expected but it was still coming. At 3:20 I received a call saying it would be there in 10 minutes. My husband left work early I get home 6 pm from work no couch. 45 minutes later and 3 transferred calls I was told delivery couldn’t find my house and “called” several times and couldn’t reach anyone so they kept moving. My husband nor I have missed calls text or voicemails from anyone stating they couldn’t find my home. The guys that delivered my chairs a day late didn’t have trouble finding my house. Management says the best they could do was send it back out on the 18th. This literally is the worst service I’ve ever received purchasing furniture. I do not recommend this store. Go somewhere where you can take furniture home that day. Literally sent 2 maybe 3 messages through the website asking someone to call my husband first and then myself. No calls back. 👎🏻
Joseph was so helpful and communicative! He made the whole process so easy and so much less stressful. I was relocating to the area and could not see the furniture in person before purchasing. Joseph was willing to work with me and send photos of what he had in store and made a stressful time much easier! I had to contact the store later for a separate issue and AGAIN Joseph was able to come in and assist and save the day! I would consider buying from Ashley again, ONLY IF I could deal with Joseph. I really can’t say enough about him. Thank you Joseph!
Very pushy saleswoman. Seemed too be pretty desperate too sell us furniture.
Jane Vasquez was excellent! She is located at the Augusta,GA store. She was wonderful. Jane made my husband and I experience great! This was my first experience purchasing furniture. She was very intricate with the details and what to expect from the credit check down to scheduling for delivery and setup. I will definitely be coming back and making my purchase with Jane!
Joseph was very knowledgeable about the products and he ensured that the pieces were available in the warehouse before purchase as many things are on back order. Joseph was also patience with me and my husband during selection of what we needed for our new home.
Each and every time that I visit the Ashley HomeStore in Augusta, GA, I look for Mr. Chris Harod. Chris is the consummate consultant and he represents Ashley well. I recommend that you look for Chris each and every time you go to Ashley Homestore for a swift and smooth purchase. He is so professional; absolutely the best!!!!
I dealt with a salesman by the name of Keith. He was amazing at his job and took so much time with me. Very patient and kind.
My fiancé and I came here looking for a couch for our new shared apartment. Alisha helped us through every step of the way and was absolutely phenomenal! She was genuinely kind and personable and we had a great experience with her! We searched around different stores, but Ashley Furniture has the best prices and deals we've found anywhere.
Had a good variety of furniture. Joe Serrano helped me the whole time. The process was very very long however. Longer than I’ve ever experienced in the past but was well worth it.
Very pleasant and Chris was awesome him and I both learned something new today. And beautiful location helpful staff.
If you ever need to go to Ashley Furniture please asks for Joseph Alacantara he's an Awesome salesman. We're in the process of moving in our forever home and was uncertain about our closing date. Joseph told us no worries when ever we move in just let him know. He changed dates around and stayed in contact with us though call calls ,text messages, and face to face. Joseph made our moving into our new house less stressful. And WE Thank him for that!!
I ordered a bedroom set which took 3 deliveries due to Ashley’s stating the furniture was damaged in production. 1 of my nightstands is broken and I keep getting the run around about who to call. Then I get transferred to customer service who has over 200 people holding in line. Then the last item to be delivered they never showed up but when I called told me I needed to remain home all day because they couldn’t give me a timeframe. They called me at 6:30 pm to say they weren’t coming and now I have to reschedule again. Horrible customer service and since they use vendors to deliver Ashley’s can’t help you
I am incredibly impressed by Ashley Furniture in Augusta. I had the pleasure of working with Joseph Alcantara and this guy was amazing!!! I currently live in Denver but am in the transition of moving to Augusta, so I thought it would be a challenge trying to find what I needed without being at the store. Well Joseph went above and beyond. He never pressured me into anything and communicated back and forth with me via text for a couple days to make sure I was getting everything I needed for my new home. Once I had made a decision, Joseph made the rest of my experience a breeze. He even offered to meet with me once I got to Augusta just to make sure my stuff was delivered correctly and to correct any issues. If you get a chance, make your way to Ashley HomeStore in Augusta and ask for Joseph because he goes above and beyond to make sure you are happy.
Gene is amazing and so patient, beautiful spirit, this is our second time doing business an I’m very pleased!!! He deserves a raise 🙏🏾
Purchased a king bed with Todd Mill's help, he was very nice and very efficient. I have always loved purchasing from Ashley's.
Excellent customer service and no pressure to buy.
The worst customer service I have ever encountered. I ordered in February & have yet been contacted with an ETA
I love the look of the new store. It seems much larger and has a great variety. You could definately find something for anyone. However, getting someone to talk to you is a challenge. I walked around for about an hour and not one associate said anything to me. It was not overly busy and a couple associates were helping people. Several others were walking around our sitting at a desk; nothing on the screen seemed work related. I did notice that the customers that were being helped were well dressed. I came in wearing shorts and a tank top. Another customer was wearing something similar and she was sitting at the furniture she wished to purchase just waiting for an associate to recognize her. I must say that the customer service at this location is severely lacking. Good luck...
Found sofa we were interested in, but had questions. Could not find any help. Left the store.
Got the bed I wanted for a good price - good customer service from Sandy.
Went to get a couch that we liked. No one would help us. Even after asking for assistance, they acted like we were invisible. Walked out after 10 minutes of being ignored.
Purchased furniture 7 months ago and still has not received it. Same excuse over and over, everything is blamed on Covid. Such an easy way out. Still can't get a date for delivery. I plan to buy more furniture but never from Ashley. They should get 0 stars for their customer service cause that's what they have earned. They have the furniture in the store on the floor for sale, but why continue to sell something you can't deliver to customers who have already purchased it. Are they just accepting customers hard earned money knowing they can't deliver the items? I feel as no one takes ownership of customers concerns and care absolutely nothing about the customers satisfaction . Excellent customer service is of the past.
What a nightmare! Would drive many miles to avoid having to use Ashley for a furniture choice. Incompetent is not a powerful enough word. One bright spot Alvin ( I think was his name) takes care of setting up, works in the back, needs to train the remaining personnel. Knowledge and personality surpass the others by a mile. Oh yes you might want to ask for English speaking delivery persons.
Prices are high
I recently purchased a Tempurpedic mattress from Ashely in Augusta. The $4600 cool breeze in a king. My wife and I are 24 and our backs were killing us on this mattress, it is WAY too firm for us. So I was going to take advantage of the 90 day return policy for Tempurs mattresses, however when I called Tempur they said to go through Ashley since I purchased from them. Wel Ashley’s policy is absolutely trash. They would only do an exchange for the mattress and only for another tempurpedic…… the same mattress that is causing the issue to begin with. We have the “medium” firmness mattress therefore tempur pedic doesn’t even make a softer mattress unless you spend $6000. Absolutely unbelievable. Ashley has lost my business for life and so has tempur-pedic. So now we’re stuck with a $4600 mattress that we hate and had to buy a $300 down topper for it to even make it comfortable enough to sleep on. Save yourself some pain and buy your mattresses directly from the manufacturer to take advantage of their return policies because Ashley doesn’t care if you like the mattresses or not.
I visited the new location, today. I was impressed with the look of the new store and the selection. How wet, the customer service was non-existent. I walked around for about 15 minutes and no one greeted me or asked if I need any help. The store was not busy and there were several associates on their devices or walking around. We’ve been Ashley customers for several years, but we can shop elsewhere for better customer service.
I brought a bed in February and still have delivered it. That all . .. This bad place to do business with .
Joseph helped us in every step in choosing our son’s new bed, living room rug, recliner sofa and chair!! The new store has only been opened for 2 weeks. We couldn’t be happier, and will definitely be going back!! Go check it out!!!!
If you ever want a great sales man look for Jospeh Alcántara he is the best, he is not just looking to sell he knows exactly what he is doing, he’s verry super nice and smart. I would recommend him anytime. Tell him Jenny send you 😉
Great place to shop, Keith rocks, ask for him, you will have a great experience
Signs saying SALE EVERYTHING MUST GO. bought then told items had to be ordered couldn't sell one on floor been 10 weeks no table. Upon checking floor sample gone so they sold it. SCAM
I purchased a Dining Room Set during the President's Day sale on Feb 6th. I was initially told the wait would be 4-6wks and then it became 6-8wks. Then after a few calls I find out I should have been told 8-12wks due to covid. I called again after 12 wks only to find out they are waiting on 2 chairs but was never told this during any of my previous calls. Was also told they don't know how long it would be to get my order. Not ever trying to find out! Was told I could cancel by corporate and reorder something else and as I told them so now I'd be without a Dining Room Set for 6 months! Then I receive a text stating deliveries are delayed due to Covid which is a lie because after doing some research I discovered the warehouses and company/corporate where furniture is manufactured has always been up and running and as even been posting positions for employment all during covid! So make it make sense! I'm extremely disappointed and dissatisfied as I've been purchasing furniture with Ashley Furniture for over 20 years! If I could rate a 0 I would! The sad part is I actually bought someone in with me so they can purchase furniture from Ashley as well! Referring them more customers and business they received their furniture in 2wks and its May 19th and I'm the one feeling foolish!!!
Pop in, ask for Chris, he will help you get your home situated with furniture you will love! Highly recommended!
Went here the other day to buy 2 recliners for my home. They were busy at the time so we did wait a bit. But they gentleman who helped us, Isaiah, was awesome! Extremely helpful and friendly. Made everything go by easily and quickly. Thank you again!
Quality of furniture was not great press board in the back of mirrors and dressers , As a Previousfurniture builder and cabinet maker they were overpriced Of the quality that it was. But I'm sorry I would never shop there again I don't mind paying more money but I have shopped around and your quality it's not that good.
It okay
Poor Customer Service and Unnecessary changes to make a purchase. 😡🤬
Terrible. Sales associate overcharged me for some items. I questioned him in the store and he said that he was crediting me back, but only clicked a button on his laptop. My money has not been credited back to my account. I believe he is overcharging people and trying to pocket the extra money. It take forever to get anyone on the phone. I have always enjoyed shopping with Ashley's but this experience has completely turned me off.
"Closing sale" a mattress was on clearance for $50 bucks. Sounds good huh? Keith jones sales rep. here said the mattress price was included in the total for the bed furniture but turned around and sold it separately on a different ticket. Then we paid a delivery fee which was the greater part of $100 and they delivered the wrong bed. That's just the start. We have to submit a refusal then wait until 230pm tomorrow because the account is locked for the delivery that was supposed to happen today. They told us we would have a year to make payments with 0 interest and that we were approved but didn't tell us that we need to pay it in three months or we'll pay extra. They're sales, I'll give them that.
Replied saying thanks for 5 stars when I left 4 and I wasn't greeted at first. Yall aren't even looking at what people say.
Word of advice. Read your sales contract carefully. You are expected to be home from 8am to 9pm day of delivery regardless of the "scheduled" time. My delivery was scheduled between 12:30 and 3:30pm. They showed up at 11:10am. I have to work so I took off for the delivery "scheduled" time and lost my afternoon wages. I was home from 12:30pm to the rest of the night. The delivery team never came back. I had to schedule another delivery, my furniture was actually delivered in the scheduled time. I was told to call Customer Care after my furniture was delivered for compensation. I called and all they offered me was a $25 gift card to Ashley Homestore. I asked to speak with a manager and was told in my contract that once I confirmed a delivery date I am expected to be there from 8am to 9pm regardless of the "estimate delivery time". Ashley Homestore's furniture is not worth the hassle.
Alicia is a great salesperson
Bought a bedroom set from this store last year. Items kept getting pushed back month after month. The wrong item was also delivered and they never could get it right after talking to the store and corporate. Completely giving up on them. I would suggest shopping at any other furniture store unless you want to go through a long drawn out process to end up disappointed. It's been over half a year and they've done nothing but keep telling me that's tough.
Horrible service. I was there for over an hour. Tried to talk to two sales people. Both were "tied up" and couldn't help me. I sat on a couch while I waited and waited. A very nice warehouse guy saw me looking and asked if I need some help. I said yes, I would like a rug and a bedroom set. He went and got someone for me. The sales ppl there do not want to make money. I'll take mine elsewhere. The only good person was a warehouse guy!
A little pricey. Nice employees that were very helpful.
Nothing in stock!
Sales rep Chris greeted my friend at the door and asked her name but not mine. After looking at furniture I decided to apply for an Ashley Furniture card and Chris said I have to have good credit and that I should apply at my local store. He judged me and didn't know anything about me. I loved the furniture in the store but will never use his services again and I suggest the same to you.
Wish I would've read the reviews before purchasing 3 rooms of furniture back in September and still, as of February 10th DO NOT have ANY of my furniture! The entire process has been beyond frustrating. Avoid this place at all costs!!!
I bought over $7000.00 worth of furniture in Feb of 2019. Delivery broke the couch and kitchen table. On replacement day, they brought the wrong couch and forgot the table so they had to come again. Not to mention, the chairs were 6month back ordered and we were not told before purchase. Now 2 years later, the recliner wooden frame has popped loose and is not covered under the 5 year "warranty" that i paid $250 extra for. Ashley furniture is cheaply made, highly priced, not customer friendly, and will find a way to screw up your delivery. As a business, i have seen theives with more integrity. Worst waste of money in my life.....
No issue with the products or the sales person. She was great. We ordered on Jan. 14. Came home and discovered that according to the specifications the piece would not fit through the door way. We immediately canceled the order onJan15. It’s now Feb 2 and no refund has been issued. The management are illusionist. By the way 3 phone calls have been made. Today’s update, still no check.
I'm reviewing on behalf of a friend. When she went into the store to shop she was there for an hour before someone talked to her, and they only talked to her once she was walking towards the exit. She decided to just order what she wanted online. She ordered a couch back in November and was told it would be delivered on January 30th, 2021. She called today to make sure about tomorrow's delivery and was then told that it would take an additional 4-6 weeks before it would be here. She was given no reason as to why it would take longer nor was she called to be informed of the change in delivery. When she called to cancel it she was not asked as to why she was canceling her order. No one seemed very interested to help her with any of her issues. In turn she has also canceled ANOTHER order from Ashley's. Do not take your business here. They don't care about you or your time and money.
Excellent experience, the store is beautiful and the selection is wonderful. My new sofa and loveseat are fantastic, and it was an exceptionally great price! My salesman, Christopher Harod, was wonderful in helping us out and walking me through the process of purchase and delivery. I highly recommend Ashley Furniture Home store and Mr. Harod for your next furniture purchase.
We have brought a few things from this store. Stefani Tribble helped us find exactly what we wanted today. The furniture is good quality and they are not constantly pushing you while you look and the selection is great. I will definitely be shopping again at Ashley Home Store.
I have no issues with the products or the employees in the store. I do, HOWEVER, have a lot of issues with the delivery process. Back in August 2020, I purchased a dining table, chairs, and a large sectional. I was not told at the time that my furniture would not arrive for a very long time. I understand COVID-19 caused a lot of delay in the process but my dining table and chairs did not arrive until late November. When the table was initially delivered, I received zero notice ahead of time about the delivery. They just showed up one day while I was at work without confirming in advance the scheduled delivery. Of course, I missed that delivery and had to reschedule, still missing the large sectional that I ordered back in August. Fast forward to January 2021, the same thing happens. I got no emails or phone calls in advance regarding a scheduled delivery. I just got out of work and saw missed calls from where they were at my residence trying to deliver the sectional. I immediately call to reschedule with hopes that the delivery truck was still in the area (considering it hadn’t been that long since the missed calls) and the woman informed me that I had to wait until AFTER 2pm the following day to reschedule. It’s incredibly frustrating to have waited this long for furniture and to have missed the delivery by no fault of my own and to not get a solution right away. I do not recommend purchasing furniture from Ashley unless you are willing to wait nearly half a year and then be kept out of the loop with the entire delivery process.
I had the BEST experience at this particular store. Susan was so helpful and patient as we took our time and we couldn't be happier with our day spent in this store!
Love the store, some prices are high but great store.
Update since September- I had to go back into the store in person. Explained to Andrea the problem: ordered living room furniture...time expectancy stated wasn't provided and items ordered were wrong, they wanted to charge me for an oversized recliner that wasn't what I ordered etc....she was helpful...accomodated me was patient, and I ended up picking out new furniture. Justin was now in charge of my account and was supposed to call me weekly with updates...the first week he did. Then after that...I have had to call. He would state he was always with a client and would call me back....this happened on several occasions. Called today 12-12-20 and he is off and referred me to customer service. Please do not take your business here. I have been overly patient and still have no furniture...even after going through the chain of command.
If you are MILITARY DO NOT shop here. I just PCSed back in from over seas, and needed to fully furnish a new house. I was very clear in my communication with the store that I needed to get furniture with in a specific time frame due to constraints I had with work. I was assured that would not be a problem and I purchased out right 4300$ worth of furniture. The customer service after the time of purchase was non existent. A week after purchase the items were all of a sudden not available, and the timeliness for delivery fell out side the window I needed them. So I decided to cancel my order. It took over 5 days getting bounced around on the customer service line and 4 trips to the store in person to even try and get my order canceled. The staff was extremely high pressure, reluctant, and combative. After sitting down face to face with Manager Justin, I was told my order was canceled. Then the next day I am harrased by the same manager, saying that my order wasn't canceled. Upset I inquired further just to find out it had been canceled the day before and the manager was either using another high pressure tactic to salvage the sale, or harrasing me as unsatisfied customer. I had to again go in-person to the store just to get a print out verifying the cancelation! I'm currently attempting to contact someone else in charge, and will update my review at that time.
Prices are a bit high.
I was searching for an accent chair. I didn't see anything that caught my eyes this time in Ashley.
Love the products, but as for the delivery, there could be improvements. Not all the parts came with what we bought, they were ordered, but that’s been a while now and still haven’t received them. The people who delivered it we’re pretty unprofessional acting. Demanding to use the bathroom in my house and tracking dirt all over. They also messed up on putting our table together and didn’t say anything. So I called customer support and they said they are sending out a replacement part. Still waiting of course. Would recommend going to rooms to go instead.
**Update** 12 NOV 20 Furniture delayed 4 times across extra months, delivered damaged and the compensation they give you isn't a visa gift card like they tell you but rather in store credit. Will not be shopping here again. --Original Review-- Aside from COVID related delay in furniture delivery, Christopher Harod was an outstanding salesperson, he ensured we were taken care of and got what we want. He took his time to explain everything, get to know us and show us the selection and gave us some pointers. If you guys want to make sure you're getting the best deal possible and such, he'll tell you everything he can apply to your order all the while ensuring your satisfaction. This was our first visit and won't be our last. Ask for Chris when you guys check out the store!!
So we spent $1500 straight out to by a sectional. We were told it would take 6-10 weeks to get it. No big deal, Covid right?! Well it’s been way over 10 weeks. We keep getting rescheduled delivery dates and no explanations why. Finally I called the customer service because apparently Ashley’s store doesn’t know how to answer phones. Customer service finally told me that our couch was a “made to order” product and that it would be delivered November 6th (today). I asked why they gave us 5 different delivery dates if it wasn’t even completed. She said she didn’t know but put us on a “rush list”. Well today we were suppose to get our sectional. Well we didn’t because they didn’t have the paperwork to get on base. When we ordered, we told them we lived on a military base and they said they could get on with the identification and paperwork they had. Yeah...okay. I’m just highly disappointed with our overall experience. We had planned to buy more furniture for our house from Ashley’s but we will be taking our business else where. This place is very unprofessional. 10/10 do not recommend.
Great selection of furniture and Leroy and Barrington were very helpful with our purchases.
Went into the store in September...living room set was supposed to be delivered first week of October....still no furniture...stated that it will be December....sales representative continues to call my husband about a bed and mattress that has been paid for over 2 years now...still no resolution
So far we enjoy the furniture we received (kitchen table and chairs) and are looking forward to the bedroom set we have on the way. I was a little frustrated initially with the delivery service, but after giving feedback to the store they helped me resolve the issue to my satisfaction.
Our mattress got two divots the entire length of the bed on both sides after about a year. Once we realized the mattress was under warranty when we were shopping for a new mattress. We called Ashley Furniture to find out if it was covered. It was until they refused to replace do to stains on the mattress. Please do your research, this is very common practice for furniture companies. There have been class action lawsuits filed against mattress companies over this practice. As the manager told is unfortunately there is nothing they can do to help. Let me help you. Don’t buy an expensive mattress they don’t last long and if you decide you still want to buy a water proof mattress cover.
I love the quality of Ashley Furniture. Many things out of stock due to Covid 19
I gave them a 1 because this is the only way I can let the public know how crooked their salesman name Joseph is. I went inside the store to purchase two 7 piece bedroom sets. One for me and one for my daughter. The salesman wrote it up as a 4 piece set for me and my daughter instead of a 7 piece set. I know everyone is saying why did I sign it? I signed it because since COVID -19 everything is done electronically and I could bearly see that very small writing and because I trusted what the furniture salesman said. I didn’t find out I was only getting a four piece after their last delivery on October 7. On October 8, 2020 I went in the store to find out when was I getting me and my daughter 5 drawers dressers and night stands, they told me my order was complete. I’m telling my story, so that no one else make the same mistake .
I bought a furniture set over a month ago, the arrival date is supposed to be coming soon but unfortunately NOBODY answers the phone. I’ve called on FIVE different occasions to get a status update on my furniture and I’ve been on hold for hours to receive no phone pick up. That’s absolutely ridiculous. If someone could pick up the phone For their customers it would be greatly appreciated.
they scheduled a delivery date just to drop of two boxes claiming they didn't have the hardware. They had to come back another day to do the rest which i had to take off from work for twice.
Didn't have what I was looking for.
If I could give this company a zero star I would. I bought furniture from them and bought the warranty. It is beautiful furniture but the furniture is very hard. I have been given cushions three times. The furniture is made of cheap boards. They DO NOT honor their part of replacement or warranty. They send people to your house that do not speak english. DO NOT BUY FROM ASHLEY FURNITURE if you are wanting your money's worth. If you want just pretty furniture for looks its fine but if you want to use it DO NOT. Customer service is horrible. I am so upset by them. We work hard for our money and they don't care.
Update: after multiple set backs I finally received my furniture I ordered in July. However, the delivery went terrible. They didn’t not give me the 40 minute call before arrival. They were very rude and rough with my furniture. They also did not assemble my furniture. And to top it off they stole property out of my front yard!!! I will NEVER use Ashley furniture again. Was told my furniture would be delivered 3 weeks ago. Has been pushed back multiple times. Now I’m being told it will be next month for the furniture. Really disappointing.
Mr. Joe Serrano was great at assisting me look for furniture. Although no purchase was made, he was very knowledge, attentive, welcoming, and professional. Thank you Mr. Serrano!
good selection, nice store people, but customer and delivery services are helpless and wrongly managed. we ordered a bed and a tv stand from the same collection, but at time of the delivery, we were told that the hardware were missing and that the furniture could not be set up. we had to call ourselves to try to reach an acceptable resolution. after numerous calls, still no resolution after 2 weeks. needless to say that it will be our last purchase at ashley.
Furniture quality is lower than what it should be for what they charge. Apparently silicone bottom socks can chemical burn through some of their furniture and one of the sofas we bought was missing multiple springs. Couldn't get either the store or the phone support to replace the springs.
This has been the worse experience ever! I went in this location Augusta and tried ordering furniture, I was told I had 48 hours to cancel and when I called the same day after purchasing to cancel they gave me the run around..They told me to wait to cancel the next morning! My husband went to the location the next day to cancel when they opened and they told him he will have to wait for them to call us to cancel. We’ve contacted the headquarters in Fort Mills SC and no one has contacted us! It’s to the point that I contacted my bank in reference to this purchase because now it’s become a fraudulent attempt on my card when I in fact called and have an email of proof from the headquarters that my orders should’ve been cancelled. I will never do business with Ashley’s again! Totally disgusting, would give ZERO stars if possible!!
Pathetic delivery schedules.
Utter lack of professional. Zero commitment to customers
Extremely poor delivery service. If you want to wait forever for your furniture to be delivered please order here. Otherwise go to a place where professionals work.
Friendly staff, no pressure
Great experience! Go see Gene Norman!
I have had two separate purchases this year. The first was in January & the delivery did not take place until March, 4 weeks after it was promised. The communication for delivery was horrendously repetitive as the service could NOT stop calling for a delivery on an incorrect date with an incomplete order. I had to refuse the first time they actually showed up because the box that the sofa was in looked like it had been dropped out of a plane. Today's delivery was an hour late, and the small table was unassembled. I WANTED to take the item home with me the day I purchased it, but it was not in stock. The salesperson did not inform me that the table would have to be assembled (another fee), so the delivery guy dropped the box and left. The business model for Ashley Furniture has changed for the worst over the last 10 years. They WILL not have any of my business in the future.
Purchased two dressers that took over a month to be delivered! Both were broken, they came in the wrong colors! Now They don’t know how long it’s going to take to get my refund! Now my kids are without dressers even longer!! This place has been such a headache for my family!! I usually don’t write bad reviews but I wouldn’t want anyone with kids to have to deal with this problem!!! They need to do a lot better if they want to call themselves the best furniture company!!
Really Nice. Byron is a good salesman
Purchased over $4,000 in bedroom furniture along with furnishing the rest of the house with Ashley. The finish on both nightstands began peeling off within 3 months. I have been trying to receive replacements through the protection plan I purchased with Ashley but have made no head way. Ashley has poor customer service after the sale and will not stand behind their workmanship.
Honestly the worst experience I've had with Ashley's. We've bought furniture from multiple locations and I've never experienced as much of a headache as this go around. We made two trips to the store to pick out furniture. The first time, we found what we wanted but the lack of knowledge was baffling. We asked for the store credit program for our furniture since we were planning on getting a bedroom set (including box spring and mattress), a breakfast table, and an office desk. They asked me to fill out the paperwork and AFTER running my credit figured out that the bedroom set we wanted wouldn't be available until late July/mid August. We went to see them on June 20th.By this time, we had been there for about an hour and our two kids were just done so we left to think about what we wanted to do. The next weekend we decided to move forward because I really loved the bedroom set and with the sale they had going, their price couldn't be beat. We moved forward with our sale and they asked which account I wanted to open. We decided on one and I THOUGHT we were okay. All of a sudden I'm getting notifications that two accounts have been opened in my name. I called Ashley's and the employee let me know that there was only one account visible but it wasn't the one I had asked to open and there was no balance showing on the account. Now, I have only received the billing information for the account that was incorrectly opened that has a zero account balance and the account that was charged I have NO information on. No card, no billing information, nothing. However, if I miss the payment, it's on me. Then comes the delivery. My order is being split up because of COVID and lack of inventory. We picked the date but were given a time that didn't work for us as we were signing on our house. We told them that it doesn't work and were told there would be a charge if the driver arrived and we weren't there. After a bit on the phone, we were finally told that even though the start of the window didn't work for us, we were 5th in line and it shouldn't be affected. The drivers come and after bringing out bed up the stairs, while hitting the walls and door frame, they take all the pieces out so I can check there's no damage. They get customer service on the phone so that I can agree that all the pieces seem to be there and the pieces aren't damaged. After I got off the phone, the drivers inform me that they are new and weren't given all the parts needed to put the bed together and that I would need to call and schedule someone else to come out. The bed was just put together yesterday and while I'm waiting on my other items, I'm hoping I won't have these same problems. In the meantime, I'm going to continue to try to figure out how much I owe them and when considering they haven't sent me the proper account information and apparently they can't see anything in their system but my credit report shows both accounts.
At Augusta store, Byron in sales was phenomenal. Product is great. Couch got delivered, driver smashed my 16' gate. How do you not see a gate that large? Been dealing with getting my gate replaced with store for over a week now. Cant ever reach anyone with authority to rectify. All calls go through corporate switchboard and on my last round of calls spent 1hr 47 minutes trying to get through, call dropped 4 times. Incredibly shabby customer service.
We usually like Ashley's everywhere we have moved to across the country. Not this one. They have no idea what they are doing, how their sales work, and how to use their own computer (seriously, we had to help them with their own computer). Extremely unprofessional. We backed out of the sale strictly because we didnt want to give them the commission or satisfaction.
We were welcomed by Justin Middelton when we walked in. I had some couches I was interested in looking at that I found on the website. He said they are not on the floor but he can check to see if they are available. He told us to walk around the sales floor. Found 2 couches that we liked. Our budget was $500 max. He first got a couch down to $561. I told him we didn't want to go over $500. He was able to get us under our budget. Luckily the couch we ordered was to be delivered 3 days later. Justin didn't make you feel pressured. He let us shop without being bothered. He also listened to our budget and made a deal happen. Will be back to shop at Ashley's!
I've been to this store a couple of times over the five years. And I’ll be honest, I hate the “sales-person pounce” the second you walk into the door. But I finally found a sales-person who I not only trust, but I look forward to dealing with and purchasing more furniture from in the future… Chris Sammarco was extremely knowledgeable, tremendously helpful, and most importantly wasn’t pushy for a sale. When she found out what I was looking for, we walked through the store and looked at available pieces. Then she showed me what was also available on the Ashley website (which is what I ultimately purchased). Chris also made the final purchase and shipping scheduling super easy. It’s rare to find a sales-person you completely trust. But Chris Sammarco at Ashley Furniture in Augusta was amazing and I will be back and asking for her!
Everyone in store is always super nice.... but it’s been almost two months since I ordered furniture and still haven’t gotten it all. This is the second time this has happened. It’s kind of crazy getting a bill for furniture that we haven’t even received yet.
Excellent service
Bought a sofa sleeper. Very quick and professional. Definitely going to get the rest of our furniture there.
Never buying their products again! Around 8 deliveries of replacement furniture due to damage eachtime. A long wait time in-between deliveries!
I have tried calling Customer Care multiple times with no success. I have had multiple issues in ordering my couch. The first is that Ashley Home Store charged my card 3 times when it was supposed to be charged only once (pictured). It stayed this way for a week and half, putting me $1500 over my credit limit and prohibiting me from using my card, despite the fact they were pending charges. I tried to report fraud to my bank account, but I couldn’t even do that because they were pending. There is absolutely no reason for charging someone three times for one transaction, and having it hold on my card for that long. Regardless of the fact they were pending, I couldn’t access that money. Secondly, when my sectional was delivered today, the movers broke my pot and plant and didn’t even say anything. I went to check the mail and found my pot on the ground shattered (pictured). I checked my doorbell camera, and have timestamped the mover arriving and leaving, where you can see my pot broken when he was leaving. I would like to know the process for filing a claim and getting compensation for this. No, I don’t want a discount, because I will no longer be doing business with Ashley Home Store. Thank you.
We purchased a couch less than a year ago. Within three months the couch broke. I’ve been trying to get it repaired ever since. The couch is broken on the top frame, the bottom frame, and the side has completely disconnected from the arm of the chair. THREE MONTHS AGO I contacted them and was told that they would have to attempt to repair it before they could replace it okay that’s fine fair enough. I was told they were ordering the replacement parts and that when they arrived they could then schedule the repair. A whole month goes by (with us not having a place to sit in our living room) I call and they tell me that oops they didn’t actually order the parts. They tell me don’t worry the parts will be in within the next week. A whole month has gone by and the parts STILL have not come. I called them AGAIN and was told that they have no idea why the parts aren’t here yet but they are gonna go ahead and have the technician come out...then they drop the bomb that it would be TWO WEEKS before the technician would even call to SCHEDULE an appointment and that the appointment could be anywhere up to TWO MONTHS after they call. And that if they can’t repair the couch (which I’m pretty damn sure they can’t) it would be TWO TO THREE MONTHS AFTER THAT BEFORE THEY COULD REPLACE THE COUCH. Meaning I will have been attempting to get this couch repaired for NINE TO TEN MONTHS before it could be actually repaired. Which is absolutely ridiculous. That’s literally longer then I’ve been able to use the thing!!! Absolutely abysmal quality furniture, and absolutely asinine repair process (which I’m imagining is designed to just force you to buy a new couch rather then actually waiting to get it fixed because literally who can go TEN MONTHS with out a freaking couch). I am getting married next month my in-laws are supposed to be sleeping on that couch now I’m FORCED to buy a new one and let me end by once again saying that this company is trash.
Isaiah Parham was very helpful in getting financing and was very professional the whole time we were looking around. Very patient, knowledgeable just an all around good person to deal with. In addition all of the other employees were nice and friendly. Would definitely recommend you stop by and speak to one of these professionals!
Horrible customer service
Very disappointed with the whole experience was promised to deliver at end of month purchased on March 7th and we have to called about it sale person was not in contact with us to let us know and delivered on the most inconvenient day than it promised it was a good thing my husband was off and didn't get the color we chose very frustrated with it but at this point I dont even care
My sales rep was awesome Mr Gene; the item I wanted had been discontinued so he helped me to find an alternative. Very professional and humorous staff😁
EXCELLENT 👍 CUSTOMER SERVICE 👍
We found a beautiful counter height dining room table and 6 chairs. Our salesman Christopher Harod was very helpful, very professional and had great ideas...We have a lot of Ashley furniture in our home... Great stuff :)
They make getting furniture easy
Bad customer service
No inventory to take with. Have to order
Ashley's is an on again off again furniture chain. We have pitchased from them in the past, but likely not again. If you are willing to pay full retail price and willing to have white, black, or gray fabric colors, this might be your place. For a wider palette, maybe farmer's furniture.
NEVER buy from this store. The furniture can be good quality but the delivery is the worst experience I’ve ever had in my life.
I love the variety of different furniture and Julie was so awesome! Highly recommend Ashley Home Store!
Terrible experience. We purchased a sofa 12 days before Thanksgiving and scheduled a delivery to make sure the sofa will arrive before the holidays. The sofa was supposed to be delivered 2 days before the Thanksgiving, we were told they can deliver between 11:30am and 2:30pm. Took a day off to avoid paying $99 rescheduling fee for not being able to accept the delivery. (remember $99, this will be important later). At 3 pm no sign of the delivery truck, so I called and I was told they are late, so the new delivery window is 3:30 - 5:30pm. 6pm to our biggest surprise no delivery truck. We called again and we were told the sofa is on the way and it will be delivered at 8pm. Company's policy: is if you are not at home, automatically you have to pay $99 for rescheduling the delivery. Finally, the truck arrived and the sofa was delivered. Delivered, but damaged, and there was no hardware to fix the legs to it. Call again, what do we do now? Shall we send the sofa back and spend thanksgiving in an empty living room or keep it ripped. Even a ripped sofa is better than no sofa. Agreement: replacement can only be delivered after Christmas, since we didn't want to take another day off and waste an other day of our vacation. To make the long story short. They could deliver the sofa again 3 hours later after the scheduled delivery window. Guess what, the legs are damaged on the new sofa. Called them and few days later they sent new legs so we can mount them on the sofa. Every time we had to call asked for some sort of compensation, we were always told after the sofa is being delivered and everything is right. They were very generous because they could offer $40 compensating for all this: 8 hours waiting for the delivery truck, ruining our holidays. They clearly don't care about their customers. First and last purchase from this furniture store.
This store is well stocked with amazing furniture. The sales staff is very friendly and helpful.
I would give this place a 0 because my only piece of furniture is broke I ordered a bed chest of drawers and a dresser only piece that came was dresser and it was broke. So I have been sleeping on a mattress on the ground and living out of boxes because I had to get rid of all my furniture to get my new one in. They expect me to pay for a new dresser when it was broke when it got here. I will be contacting a lawyer and never shopping there again
I would give zero stars if I could. Horrible company to buy from. Do not trust this company. They will tell you what you want to hear in order to get your business and then are completely unwilling to help once they change their end of things. I ordered furniture that I was told would be here 5 days before Christmas (Which was two weeks delivery time) so that I could gift it to someone for Christmas. I even made sure and have email confirmation of the delivery date confirmed. Then after purchase they sent me a different email three days later stating they were delivering on a different date days after Christmas. When I called and sat on hold for an hour they gave me the run around and three different numbers to call where no one was willing to help but had me sit on hold forever just to offer me nothing in regards to straightening out their mess and then told me the ones who may be able to help me were closed now. I have called back 4 times and continue to get the run around and no help. They are now saying there’s nothing they can do to honor the date they agreed upon even though I have emails confirming the first delivery date. This company is a joke. Totally unprofessional and I will never be buying from them again. They will not deliver on their agreement. Steer clear of this dishonest scamming company.
I placed a couch and love seat on layaway nov. 10th in anticipation of buying a house. On Friday December 6th I called Ashley Furniture in Augusta for delivery. Ashley has tried to increase the delivery fee, won’t give a firm delivery date, tried to hit me with a 10% cancellation fee for this mythical couch and love seat they can’t produce. I am disputing all charges for the couch and love seat and I would recommend anyone avoid this store.
DO NOT PURCHASE FROM HERE!!! Run while you can, these reviews that want to give 0 stars are 100% accurate!!! I have waited for a delivery for 5 weeks now that I was told was going to arrive and never showed. We finally received a shipment, the bedroom furniture was wrong, and the delivery company cut our sofa with a knife and then told us they couldn’t replace it!!! Oh and that sofa has a protection plan on it!!! The store will give you the run around and blame the delivery company, the delivery company blames the store... in the end I ordered my furniture, which we ordered A LOT, and have yet to receive it all almost 2 months later.. run while you can. This place is AWFUL!!!!!
Great experience. Excellent, helpful and non pushy staff.
Found the item I was looking for at a great price. Staff was helpful and friendly through the whole process of finding the item, customizing it to my needs and securing financing for it.
Nice selection of quality furniture. We were helped out by Julie, she was very nice, professional and worked with us to help us find what we wanted.
Beautiful furniture
Order furniture but the delivers didnt bring all the pieces. So we have a halfway pieced together bed set for our 3yr son. Not to mention we threw away his toddler bed thinking there would be now problem with delivery. Did I mention it was ordered 3 and half weeks ago! We been dealing with Ashley's for many purchases but I think we will start dealing with Rooms To Go!
I love my couch but I am very upset with their business practices. They said “finance through us and we will give you an extra 5% off” I didn’t realize that meant I was signing up for a Credit card that they then put my couch on so now I can’t have this removed from my credit history because there is already a purchase on it. Oh and calling corporate is useless just FYI. Purchase the furniture but by no means let them finance it for you unless you want your credit score screwed over
If I could give 0 stars, I would. The actual sale of our bed furniture was great! Very easy process of finding the right furniture for our home. The delivery process was horrible. I wouldn’t recommend going through with purchasing anything. We bought our furniture in august and still having fully received all our furniture in October. They brought the wrong color the first time, and then after planning another date for arrival they just never showed the next. Now, after calling again I have to wait even longer for us to have our furniture. Calling customer service gets you no where. They never can get you answers and can’t help find solutions. They give vague answers which leaves you with more questions. If you want to spend large amounts of money for a half done job go to ashleys furniture. Your wasting your time and money dealing with them.
I dont like going there beacuse the customer service people if they say hi on the door and then they disapear and some one else come get ur order they get mad at u and u go back to the store they look at u bad like they hating u and I feel uncomfortable
Great selection
Came to check out lamps I saw on line. Too expensive, went to consignment shop instead.
Had a great experience. The staff was super helpful and patient. I will definitely be back in the future
Awesome experience. Joseph is the man. If you want quality service ask for him. Great value for nice furniture.
I had shopped Ashley for years. Never had a bad experience until this week. Salesman messed up my order. They delivered the wrong chairs for my table. Called him for days with no resolution. Had to go to store and manager corrected in 20 minutes. I don't understand why the salesman couldn't have done this to start with especially since he came running when I entered the store the first time. Bad experience. Manager fixed it. Ashley still has great furniture.
Terrible customer service at this home store. DO NOT order from here. Our couches are already messing up after 4 weeks, and we can’t get in contact with anyone who can help. Called corporate and they said it’s a privately owned store so we must go through them in Augusta. Called them and was told someone would be coming out to fix it and NEVER heard back. The quality of the furniture is terrible and trust me, the customer service is non existent!!!!
We bought a dining room set and a sectional, the dining room table is not holding up, scratches show easily, it is our formal set so not used much yet not wearing well. The couch seats and pillows are not holding shape even when flipped after each use. I am in need of a new kitchen table set, we will buy elsewhere.
I purchased a living room set in August 2018. The first day of delivery, I had to contact the store for repairs. Fast forward to June 2019, the sofa is damaged AGAIN. The frame broke just from sitting on the sofa. I waited WEEKS for a repairman to show up. I was scheduled an appointment for Saturday, July 13th from the hours of 12:30 pm - 3:30 pm. The repairman showed a little after 3:30 pm. He accessed the damage and explained that the wood piece in front of the sofa would have to be replaced. The repair would take up to 2 and a half hours. However, he has to submit the claim back to Ashley's to determine if they will repair or replace the sofa. I was told that this can take up to 7-14 business days for them to make this decision. Of course, if they decide to repair the sofa, i will have to wait AGAIN for someone to come out to repair the damn thing. PLEASE DO NOT BOTHER WITH THIS COMPANY! UPDATE: i had to call the customer care department AFTER the 14 days allotted because i have not heard back from anyone. I was informed that they've decided to repair the sofa and would need to get with the repair company to have them to reach out to me to schedule yet another appointment. I've been trying to schedule this appointment for two days now. Their automated system would call me to transfer me to a person and i'm just left on a 45 minute hold to speak with someone. I'm over this!
Had that I was looking for away a decent price.
Worst customer service ever!!!!
I am incredibly upset/disappointed with the purchase of my entertainment center. It looks good from a distance, however the QA/QC of the product from the factory is totally jacked up and designed poorly. Pieces do not fit together how they're supposed to and certain holes for mounting peices 1/4" out of tolerance. The people who came to assemble it weren't able to assemble it properly so I tried to myself, I then discovered which I have previously stated. I spent $500 after delivery on this and I could not be anymore angry or regretful of my purchase.
The quality of furniture is exceptional! I've furnished my parents home and my entire home with Ashley's furniture. But over the past few years, especially recently, the customer service is horrible. The sales associates are rude and smug. I've traveled to other cities and I order mostly online to avoid having to come into the store to deal with the unprofessionalism! Your company may have great products but if the service sucks, eventually sales will decline...I really miss the staff from years ago
Great people! Check April out... she's amazing!
It's a 10
I must say first, that the people at the Ashley Home Store are absolutely wonderful and more! However... this last experience with their delivery system was a complete nightmare. They rescheduled the delivery of my furniture twice, I lost two days of work unnecessarily. Upon arrival I opened the door of one of the end tables I purchased and it was broken off the hinges with wood still attached, the metal and studs were all chipped up. The shelf inside was smashed down to where the pegs holding it up were pulled out of the holes. I was supposed to get a call for a replacement order, nothing at all for a week. Finally I called them and I have to wait another three weeks for it. I am a very loyal customer and I have referred customers to them that have made purchases but they have definitely lost my business. The people I have referred also have had problems like this. Again I have to say the entire staff at the Ashley Home Store are super and they're at no fault.
They didn't follow us nor pressure us. It was a good experience as usual!
Kris was excellent. Her service was amazing and helped us make a great informed choice.
We placed our order almost 2 weeks ago for dining room table. They sent us a text saying the item would be delivered today. They gave us a three hour window in which it will arrive. We got a call today at the last minute saying the item will not be delivered and won’t be till delivered until five days later. Mind you we do not have a table right now as we got the item would be delivered when they told us it would be. My husband took off work to be here when it will be delivered. Our son is special needs and we rearranged his occupational therapy in order for us to be here when it comes. Our son also doesn’t have a table to sit at, who thrives on routine. Completely unacceptable. I’m confused as to how business is even an operation who works this way.
Had a great home store experience at this location. The staff was very friendly and knowledgeable about all the products in the store and the financing options available to us. I would actually say the quality of the furniture has gotten better compared to my trip here a few years ago. I was actually quite impressed by some of the pieces in the show room. Most pieces seemed to be a very good value for the money. This store also seems to have something for just about everybody and I would highly recommend it to anyone I know or to complete strangers reading google reviews.
Sales person Bryan was so nice to work with me. Spent a lot of time with me. Thank you!
My husband and I went into the store prepared to spend some good money on new furniture and home decor. We had a TERRIBLE experience with getting the furniture to us. First we were promised a 2 week delivery of EVERYTHING but we ended up only getting half. The rest should have been delivered in another 2 weeks so we said forget it. We also bought a $500 piece of art that was supposed to be the main focal point of my loving room and we designed our living room around that painting. We were promised someone from the store would come to deliver it personally since I have a very small infant and a 3 year old. I waited and waited and no one ever came. I didn’t even receive a phone call. When I called the next day I was told they could set up a delivery day in another week (which I’d have to pay for!!!). So I’ve been dealing with them for 3 weeks, received only just less than $2,000 worth of the things we bought which totaled close to $5,000. We are loyal customers of Ashley and have bought our entire house of furniture from them but I’m sorry to say that our experience at this store will make us take our business elsewhere
Went to find a bedroom set and I found one.Very pleased with my pick.Very nice people here.
Terrible experience! I placed an order three months ago and their delivery guys have been to my house three times and still I have not received all of my order, the first time it’s a mistake, but after that it’s poor customer service. I have spent countless hours between each delivery date for that one order on the phone with customer service, each time they promise it’ll be right next time one rep gives me a different day then the next. nothing arrives when they say it’s going to arrive. The first delivery day they delivered a damaged dresser and my bed rails were broke in half they had the nerve to tell me the bed rails would be shipped to their store which is 45 minutes away from me and that I would need to pick them up. Told me FedEx could not deliver to my address but yet they’re delivery guys found my house so you tell me what sense that makes. The original date that I was supposed to receive my stuff no one gave me a courtesy call so I took it upon myself to call and check, come to find out they postponed my order for two weeks due to stuff not being in, do you think anyone called me to let me know that??? after I made arrangements to be at my house for the delivery??? no one let me know anything regarding the order delay! so after that when they do come, they come with broken bed rails and a damaged dresser, next they want me to come to their store to pick up bed rails that should have been delivered correct the first time, so they come again today three months later from my order date and guess what?!? they don’t have the screws to even put my bed together, the headboard and footboard have just been sitting against my wall for months because they failed to put it together due to damage stuff I can tell you one thing if my compensation for all of this trouble is not acceptable their delivery guys will be out for a fifth time picking up every last piece that I purchased.
When I tell you never again will I ever shop at Ashley Furniture Home. Not only did my order get messed up but it took a whole month to get to get to me and was incorrect when it arrived. It took forever to be contacted about getting it corrected. Now I have the correct bed frames delivered just to hear the delivery people say they were not supposed to pick up the old bed and it will take up their time to set up the new bed and take down the old one. So now I have two bed frames in my house the one that suppose to be set up which is sitting in boxes on the floor and the bed I never ordered in the first place still set up in my room.
Wide selection!
I purchased as adjustable base for our bedroom on December 22nd of 2018. Although being told that it would be delivered in under two weeks, it was delivered two months later after being pushed back an additional week from that set delivery date. To make matter worse, in under 30 days last week (18-Mar) the adjustable base stop functioning. The elevation for the head/foot stop working, the massage function stop working, and when plugged in it continuously beeps. We called the company and told us that they will send a technician out to fix it on 11-April. So not only did I spend over $1,200 on an item that was supposed to be a birthday gift back in December and was delivered 2 months later, then broke under 30 days of use, now I have to wait almost 3 weeks to get it repaired. When asked if I could just return the item, I was told no. When I asked if they could just replace it with a new one, I was told no. I have bought furniture from different companies all over the country for the last 23 years while serving in the military and have never experienced anything close to this. I am more than disappointed with my service from Ashley's and will never be returning as a customer. Buy at your own risk and make sure you ask many questions to protect yourself as a buyer if you do not want to be stuck with a nonfunctioning item.
Satisfied customer
Customer service was excellent
Joseph and the Ashley’s staff are the best. We have purchased there since last last. Bedroom sets, dining set, mattresses, and a sleeper sofa. About 3 different transactions and visits to the store, each Rome was pleasant. One of our bedroom sets have a delayed delivery and that’s the most of and issue we have had with Ashley’s. But the customer care center was in continuous communication regarding it. The quality of the furniture is great. We just about have Ashley’s throughout our whole home. I hope this helps.
Got some of the best deals in the August area here. I was recently looking for new furniture and stopped in to see what I can pick up. I wasnt looking to spend much either. And luckily, the saleswoman there was extremely helpful and understood my needs. Showed me around and recommended items that I felt would be a good purchase. I checked out other places but no one came close to the quality and price I was getting here. So if you do need something stop by.
Great help
Bought a Recliner/ Love Seat
Llked it alot
Very few items in the store everything has to be ordered can't get many set in the colors that you want your lot to 3 colors or two colors or one color quality is gone way down just because the Trends are grace doesn't mean everybody wants a great piece of furniture or babe piece of furniture
I give it a three star rating because they didn't have what we needed. Even though we switched between multiple styles of sectionals, there were always pieces missing from inventory that would delay shipping by a month or more. I must say that Bianca deserves FIVE STARS for her patience and the time she put in trying to help us. If you go into the store, ask for her, and you won't be disappointed in the customer service aspect of your trip.
Was lied to about the payment I would be making on a mattress. I was told by Leroy that that payment would be $30 per month. When I got the bill the payment was $160 per month. Now they won't let me return the mattress. I have a co-worker going through a similar situation.
Pretty nice. Wasn’t bombarded by sales people which was nice. They weren’t lurking in the shadows either. When we needed a sales rep they were easy to find. Really good deal. Sale person treated us good. Will buy furniture from there again.
Awful customer service. Warning you now. DO NOT buy from here. It’s a trap. You’ll be very disappointed and nothing will be done correctly.
Nice furniture, nice salesmen. Great deal got a sofa at 50% off
Salesman very helpful and knowledgeable
Have not used
Do not buy from Ashley! Worst experience buying furniture!!! I made sure my items were to be delivered the same day so I wouldn’t miss 2 days of work. The day of the delivery half my order was missing even though I received THREE confirmations that my whole order was being delivered. The installer said “I only have one item, I don’t know what to tell you.” So I called customer service and was told my other items “didn’t make it onto the truck” then she said “they forgot to put it on the truck” and would reschedule my delivery, making me miss another day of work. She said my reschedule would be Friday and she’ll call me by 4pm to confirm. Never got a call. So I called the next morning and was told my items were damaged when loading and Friday wasn’t available for delivery anymore so Saturday was the next open day. I told them I wanted compensation for missing an extra day of work and I was told “I’ll put a note in your account but you most likely won’t be compensated.” From the rude installers to the extreme lack of professionalism from customer service shows how little this company cares about customers.
Mike worked hard and got me what I wanted at a fair price
I have never been so DISAPPOINTED in a company. It's not just one thing. It's from,the sales people that outright lie about their warranty and tell you it covers everything which is SO NOT TRUE. The quality of the furniture is beyond HORRIBLE. We've already had one piece repaired and now another piece has the same issue. Called the company today and their lame excuse was it's not covered since we moved last year. Really?? It was covered last year after we had moved. The company suggested calling the warranty company, which we did only to find out they don't cover the frames. So much for that warranty covering everything. Funny thing, the repairman for their company even said the quality is HORRIBLE. I would NEVER buy anything from Ashley again. Really should be 0 stars.
Excellent service!! Great selection!!
Great place and good prices. Customer service is awesome.
Gene at the Augusta, Ga store on Robert C Daniel helped me save over $700.00 today! Gene you are the best! Love the store!
Sad to say I will never shop with them again. First issue I had was when I moved months later my bed broke and they couldn't fix it and I was still paying for it. Secondly, called the customer number and told them to process my last payment and the lady hung up on me and didn't do it until a week later and charged me $90 when I was supposed to pay $53. I will never shop with them again. I just paid off a broken bed and gave them extra money. Everyone be very careful with this store.
Didn't get what I wanted but the experience want bad at all
Typical uninspired boring cookie-cutter furniture store. Visit one furniture store and you've seen the all. Prices are ok but designs are nothing to get excited about. They have the same stuff as all the other well-known stores. Disappointing.
I visited a few different furniture stores in the area last week. When I entered Ashley Furniture, I was warmly greeted by Alicia. I was in the market for some LR furniture that would be durable for not just for me & my husband but our cats! Alecia immediately showed me a LR set that was made from a material Guarenteed not to scratch that also offered not only lumbar support but an adjustable headrest as well! She went out of her way to complete the transaction while we were out of town so that our new sofa & recliner will be delivered the day after we get home! Thanks Alicia for such great customer service❣️
I will never buy from this company again, and will tell everyone i know not to either. i was talked into buying a 5 year protection plan that i was told would cover "everything" for $250. I usually don't buy plans like this, but was glad I did when one of the recliner mechanisms started going bad. I called to get it fixed, got shuffled around a bit, and was finally told to call the company Montage inc. I made the call, and after a long conversation was told they would ship the parts to my house. When I received them, call back and they would send someone out to install. Great! Then several months went by and no parts. So I called back today and was first told they have no record of me calling in the past...BUT since I claimed I did and waited more than 30 days to followup, that they could no longer help me anyway! Are you kidding me???? I always tell people Comcast has the worst customer service, but now that is no longer the case. First called a liar several times, then denied a claim based on the "lie" I told? unbelievable.
Friendly staff
Awesome selection, much better quality than the other guys, and priced reasonably. And John did a great job working with us to meet our needs and really listened to what we were looking for with no pressure. I'll only shop here from now on.
Never buy from them again.
They have nice furniture here, a bit on the expensive side but definitely not cheap items neither. So as the saying goes, you get what you pay for, I guess... The showroom salesman Sal, was extraordinary... Super cool guy, I would go back and buy from just him... Stand up guy, trust me, I'm from the city of New York and I know good sales guys when I see 'em!!!
Glen is an excellent salesman. Very knowledgeable and didn't pressure me to buy. Gave me a good deal too.
I went in to see if they had an item they had online. They didn't have the particular item. But they matched the online price. And they delivered it to my house.
Great service. Millie helped us check out the store then left us to look which was nice since we have 2 young kids. We did not end up buying anything simply because pricing was a bit high even on sale.
Very nice .
I really love the bed set I purchased from Ashley HomeStore. The delivery was quick and on schedule,however, one of the nightstands came dented but Ashley replaced it quickly. Before purchasing the set, I had a store rep named Lie Lee who was very nice and helpful. She checked in periodically via text to see if everything was fine. This was my first time at Ashley but not my last!
Had what we wanted. Salesperson just told us to browse but when we finally tracked him down to make our purchase he tried to upsell us really hard. Asked us to leave this review, so we did.
Went in to buy living room set. Found one I liked. Have cash in hand. They wouldn't sell it to me... Told me I had to order it and it would be a couple weeks.... Wouldn't sell me one off the floor... "It would take them too long to get another" ....So I'm supposed to wait ...Thought they were in the furniture selling business.....
Friendly staff, Bianca and April are great, I forgot the other manager name, he is also great
Leilua Lee was super helpful with getting what I needed for my first apartment, Acts like a real person instead of an employee which made the experience very comfortable.A must go to if you're looking for furniture
Went to this place looking for a sofa and and the salesman name Sal was awesome.
I am so happy that we went to Ashley Furniture for our recent purchase. Joseph Alcantara made our shopping experience great! He was extremely knowledgeable and made our time fun. I don't feel like we were "sold" anything I feel like we were properly educated and matched with the right mattress. Thank you very much for doing a great job.
Joseph was great. The quality has improved since i was last in an Ashley furniture and i was very impressed with the level of professionalism and expertise Joseph Alcantara had to offer.
Joseph made it a great shopping experience! Ashley had wonderful values and the anniversary sale made the cost exceptional. Shop here first! One stop shopping. Be sure to ask for Joseph.
We needed a new couch, but had never gone furniture shopping before. We had decided to start our search at Ashley Furniture. Milly was really helpful, letting us look around but always making that she was available if we had any questions. We were worried to go furniture shopping for the first time and only look at one store, though, so we went to look at a few others. The employees at the other stores made us feel extremely uncomfortable and really highlighted how much more helpful Milly was. We ended up returning the next day to order the couch we really liked. Now we're just waiting for the couch to come in.
Alicia welcomed us in today. This was our first experience looking at buying furniture as we will soon be first time home owners. Alicia was very fun and easy to talk with, she seemed like a very down to earth and witty person. She was very good at taking both mine and my husbands very opposite tastes and finding something that we both liked. She wasn’t pushy or made us feel uncomfortable, in fact she helped relieve some of our anxieties of dealing with “salesman” and by the end of the visit we were very relaxed and comfortable in the store. She was very helpful and we are looking forward to working with her when we furnish our new home!!!
Joseph was an excellent sales rep and got us a really good deal. Very smart knew the products
So, we have been working with April at the Augusta store for about a month and she is FABULOUS! I know we (my husband) worked her nerves, but she stayed right there with us and our budget and made sure we were satisfied. Thank you so much April. If you are shopping Ashley, ask for April!
Had an awesome furniture buying experience! Fast, simple and no pushy sales people! Alisha was great! Even our delivery guys were awesome. We will definitely be using Ashley for all of our furniture needs.
Sal Calderon was one of the best salesmen I have ever encountered. He was knowledgeable, friendly, and listened to my needs. He was able to help me secure financing and select really incredible furniture for my new home. Please make sure you ask for Sal at the door. You will be glad you did.
Susan was incredibly helpful and patient!
Ms.Milly was very helpful and patient with me while I was looking for me and my sister a bedroom set.We successfully purchased both sets in my expected price range.Ask for Mr. Milly at the door she provided great customer service!
Ms.Milly was very helpful, ask for her at door
I went in looking for an accent piece for my plants and Eddy has me looking at AI mattresses and zero gravity bases with music and massage options! It was a very informative experience. I'm going to do a little research. And, I feel like I be making am extra purchase!
I had a wonderful experience at Ashley’s Furniture., My sales associate April Pierce (at the August location) was wonderful. She answered all of my questions and Helped me pick the best bedroom set. I can’t wait to see how it look in my house.
They were so pleasant and it feels just like anything you’re looking for they have. I also must input the have the most outstanding customer service I’ve ever had April Pierce was right there on the spot to help and guide me with anything I needed in buying furniture very humble honest and respectful!!!!!
The best service ever. You got to see Milly she knows the business. I am very pleased with the service and my bed has changed my life. Thank you. You got my repeat business.
Once again Gene displayed the utmost customer service and care. My friend just bought her first property and Geno helped her so much with suggestions and great ideas she hadn’t even thought of! Bravo 🙌🏽
Milly was exceptional in her service to me and my family. Make sure you ask for her when you visit the store. Jay
Shopping at Ashley's was the best experience I've ever had. I was greeted at the door by the sales representative Milly. She was kind and patient in helping me select new furniture for my living room. If you're going on visit their location ask for MILLY. She will be the one wearing the big smile!!!
My service was great and gene made everything wonderful with decisions great job
I come in Ashley store Milly did a great job taking care of me .
Just got a great bedroom furniture set from Ashley for a great price! Milly took amazing care of us and helped us find exactly the set we wanted. She was very friendly, courteous, and a downright great person. The General Manager Jason was also amazing. He was very committed to ensuring our experience was top notch. Thank you so much to both Milly and Jason for all their help!
Lei Lee was friendly, knowledgeable, & patient with us (the buyers) going back & forth on costs. She worked out a great price on our living room furniture & new adjustable bed! We will be Ashley customers for life!
Great experience and had all prices ready to go...
Alisha is wonderful I highly recommend
The store sales person Leilua Lee was very helpful in assisting me with my purchases while I was in another state for work.
Joseph has always been very pleasant and professional when I am shopping in the store. I would absolutely recommend working with him if you are furniture shopping!!!!!!
Ashley furniture store in Columbia is good for furniture ask for Ninfa Williams she will help u find whatever you need.. I got everything I need thanks to her..😘😘😘
I went into the sites on today and was immediately greeted by . Mildred. She seems to be very knowledgeable in regards to the various products that Ashley Furniture store sales. She wasn't pushy like a lot of sale people, instead, she allowed me to make the decision on my own but was right there to offer suggestions every time I seem to be stumped. I will definitely be returning.
Mildred Mayes provided excellent assistance with my furniture purchase! Will be visiting again sokn.
Visited Ashley furniture and Mildred Mayes was excellent! She helped me find exactly what I needed for a comfortable price. She worked until she found what made me happy! Great customer service!
During my visit to your store, I was warmly greeted by Mildred Mayes. She was very patient, thorough, and knowledgeable. I would highly recommend her to friends and family. Also, Furniture is of high quality - and affordable pricing!
Milly was very helpful and professional during my visit.
Furniture is durable and fashionable!!! My customer rep Mildred M was a jewel!!!! Very knowledgeable and helpful!!! She definitely knows her stuff!! I’m definitely coming back to this location because of her outstanding service!!!
Milly was awesome! She was attentive, but didn't rush me... I am new to the area and was undecided but she helped me to make sone great decisions.
Thanks to Ms.Milly for all of your help you are amazing at what you do.
Thank you Joseph Alcantara for being an outstanding sales consultant. He helped me find the right mattress and adjustable base together with the best price. I have been shopping around for the set for awhile now but I still comes back to Ashley furniture because of Joseph and his expertise and a very warm customer service. I recommend to everyone who needs furniture and mattress set to come and see Joseph to get the best shopping experience ever.
My experience at Ashley’s Furniture was a warm welcome. April Pierce is a great person and she is very helpful. She has expertise in knowledge and patience.
We purchased a mattress and base from April. She is amazing! We will go back to her before going anywhere else!
I had a very thorough and pleasing experience working with Joseph! He knew the goods and worked with me for several months until I made a final decision and was ready to purchase. He even texted updates and sales to make sure I received the best rates. Go see him if you are thinking about furniture.
Great service but prices are high. Delivery is slow. Prices can be better found if you look around.
We recently purchased a new leather power reclining sofa, loveseat and recliner from Ashley. Our entire experience was wonderful. Bianca greeted us and showed us to the available choices for us to see. She gave us time to look around and try out all options before returning, which was very nice. She was not pushy. We shopped on Sunday and our furniture was delivered on Wednesday. Bianca even called to make sure it arrived and met our expectations! We are enjoying our selection! Go see Bianca at Ashley Home Store in Augusta!
I am in love with the beautiful dinner table I have from here and the super sweet and understanding lady that helped me with my decision was awesome. Ashley Furniture definitely has quality customer service.(i nit pick work skills since i am working in customer service myself) It is exactly what I was looking for .... so elegant, and its the perfect size. Thank you for help Ms. Leilua. This is the store to shop at for furniture!
Ask for Millie, she is the best...patient, funny and eager to help.
Shopping for furniture is headache! But when I came to Ashley’s, I was greeted with a friendly face! They gave me time to browse by myself and when I was ready to purchase someone was readily available to help! Greg, gave me such a great deal on the sectional and ottoman I wanted! He helped me figure out my best options and gave me the details on the warranties! I just want to say thank you for your help and I can not wait to have my home furnished.
We came in for a mattress and worked with Milly. She was very patient and worked with us on delivery and all the finance options. She was so pleasant, we even bought a sweet coffee table from her after we decided on a mattress.
Ms. Milly Mayes, Rendered awesome customer service and care to my daughter and I today. Milly was well versed and answered all our needs. We are so grateful. Respectfully, Charlene Hampton
Bianca Paris was an awesome sales person. Very patient not pushy at all. She also answered any questions I had. Please look her up at the Augusta Ashley Home store. Thank you again.
Very helpful customer service!
We had a great experience. Manager on duty was super nice and helpful. Joseph was great! Can’t wait to get our furniture!!
We had an awesome sales person her name is Milly Mayes. Totally a non pressure sale person. She was very knowledgeable and answered all out questions. My husband and I purchased a dresser and matching chest and a chair and are very happy with it. along with the service from Milly. Thank you Milly.
Greg was very helpful
Greg was very knowledgeable and extremely helpful! Made the shopping experience pleasant! I highly recommend coming in and asking for Greg!
Rasheem was our salesman. He was very friendly, approachable, and knowledgeable. He used no pressure sales on us. He let us find what we was looking for. The whole process was flawless. Very pleased with our Ashley store experience. You have customers for life!
I had a great experience at the Augusta, GA Ashlee Furniture Homestore! Millie Mayes had great customer service and searched what I need until we found it. She was very friendly with me and my child. Thanks for the great customer service!!
Millie is phenomenal. We came in today to purchase a living room set for my father, she helped us without pressuring us into buying anything and helped us find the most for our money. She is an asset to the Ashley Furniture family.
Leilua Lee showed she knows the sales floor from Top and bottom and of quality furnishings Ashely has to offer whether it was the wood my son’s bed was made of, to the quality of the difference mattresses I choose for my daughter. She even moved around furniture to get the exact dresser to go with the Upholstery bed, the the soft bed goes really well with the textured dress she sold me. She’s and excellent sales Lady, you should ask for her. Leilua is not a pushy saleswoman and very knowledgeable at her job. When I go back I definitely will be asking for her.
My experience with Ashley’s was wonderful. Their representative Leilua Lee acted and treated me like family! She worked hard to get my purchase cost down to meet my budget! I definitely will refer others there...
I would like to thank Ms. Millie Mays for her patience and wonderful personality. She is a wonderful sales lady that I highly recommend. I purchased from her 4 years ago and Im recommend her to all. I pray that she continue to bless her.
Milly was amazing! Very helpful and helped us find exactly what we were looking for!
Had a very good experience while shopping at this store. Joseph Alcantara, our sales person, was very knowledgeable. This is my first time walking away from a store, not feeling ripped off. Will definitely come back for sure. Manager on duty was very helpful and considerate! Love Ashley!
If I could give negative stars I would.... I walked into Ashley Furniture, like I'm sure a lot of you will, and was offered a great deal on seemingly good furniture. Excited and eager to beat the "Black Friday Rush" I swiped my credit card and anxiously awaited my new furniture. Oh how I wish I knew that I would spend hours dealing with the mess I had created. I had ordered a full bedroom set, king bed frame and two dressers 1. The head board arrived with three holes drilled into the top left corner. The delivery/ unpacking crew said nothing to my wife. 2. Both dressers were damaged 1 on the bottom left leg the other had a damaged drawer. 3. AND THE DELIVERY DRIVERS HIT MY MAILBOX! AND SAID NOTHING!! Now I get it, Ashley is a huge corporate chain who outsources everything from delivery to distribution. I decided to play it cool and work with the customer service. I speak with them, and decide they will send another headboard, drawer, and a repair man to look at the chest. They told me THAT "I" would have to contact the delivery company to be compensated for the mailbox. 1. The new headboard showed up damaged. 2. They sent the wrong drawer. 3. THE DELIVERY COMPANY REFUSED TO PAY FOR THE MAILBOX!!! I have spent HOURS trying to just fix the mistake I made dealing with Ashley Furniture. To this day my mailbox is broken, I continue to fight with customer service, and ON TOP OF THAT I have a bunch of mismatched ghetto furniture I overpaid for. TL;DR- DO NOT TRUST, BUY, OR EVEN THINK ABOUT DOING BUSINESS WITH ASHLEY FURNITURE!!
Very nice furniture. But when trying to pay off our furniture online, we are denied to know our account number. A representative denied to give us our account number so we can't pay it off. I don't know if they don't have any customer service representatives in but I've been on hold for 40+ minutes just to get a hold of 1 person. Customer service is not it's best but furniture is great.
It took quite sometime to find someone to help with my purchase...had to ask for help. Then they weren't able to deliver my order for nearly 3 weeks. I thought for nearly $ 500 delivery fee they could at least deliver it sooner than that. Note to other shoppers, their merchandise is located in a warehouse in another state. Also the whole buying process reminded me of buying a car, I wasn't even financing the furniture and it took entirely too long. Not happy @ all with services or process. Hopefully I will be happy with my furniture...whenever it arrives Bad experience continues...got email, text message and phone call to confirm delivery date and time 2pm to 5pm delivery...They arrived at 9 am, I wasn't there because I was moving and having delivery to new address. I arrive a little before noon to prep for delivery. I call them, when I see missed calls...they tell me I missed my delivery (even though I didn't reschedule or agree to be rescheduled and it wasn't even time for my delivery for 2 + hours). I was told I will need to reschedule, they waive the reschedule fee because they were coming back next week anyway because they didn't have ALL my furniture available for same delivery date. Delivery came the next week (had to wait a month for my furniture now), 2 delivery guys 1 nice young man, the older one with major attitude problem. 1 bedroom furniture looked nice...the other ....looked used, with scratches, dents, missing drawer handles and drawers off track. Was told have to speak to customer service, they asked for pictures, sent them...have heard nothing back. DO NOT SHOP HERE. HORRIBLE HORRIBLE HORRIBLE ON ALL LEVELS!!! Wish they had negative stars so that it could truly depict how poor the service and quality truly is for this place.
Ordered a full bed with under bed storage/trundle. Got delivery confirmation for 5 pieces...Full panel headboard, full panel rails, full panel footboard, UNDER BED STORAGE, and PR bunkie board. What was delivered two days later? Only 4 pieces!! They did NOT deliver the UNDER BED STORAGE. This seems like a reoccurring event with every customer I have talked with! Now I'm responsible for taking off more time from work for them to deliver and set up 1 piece that was included in the original confirmation. Wonder what their plan for compensation will be for their incompetence.
I could not have asked for a better service experience from Ashley! We shopped around the CSRA for a new sectional, but we found ourselves coming back to Ashley for a particular six-piece sectional that we really liked. We were greeted with respect each time we came into the store and after deciding to purchase the sectional, I sat down with Mr. Greg Strasma who deligently worked with us to put together a reasonable quote including delivery and the fabric protection plan. Greg went out of his way to throughly explain each and every detail about the furniture, delivery, warranty, protection plan, and answered all of our questions to really make us feel completely satisfied with our purchase. He even held the doors open for my family on our way out of the store. The next available delivery date was backed up for a couple of weeks because it was right after the Labor Day sale, but I was assured everything would arrive on time and it did. A couple days before our scheduled delivery date, I received a text message from Ashley Furniture to confirm the delivery and it included a detailed description of each piece of our order, which was really helpful since we had six pieces. On delivery day, I received a courtesy call to confirm the arrival of the truck in fifteen minutes. The truck arrived right on time and the delivery guys were very courteous and respectful. They installed all of the hardware and arranged the furniture exactly how we wanted it. They placed a call to customer service to confirm a clean delivery and they were in and out within 30 minutes. The also cleaned up all of the packing and hauled it away. We are so thrilled with our new Ashley Signature Design sectional and we greatly appreciate a great shopping and delivery experience!
Do not ever shop here or support this company. They do not honor deliver dates and do little to make it right. I had a delivery scheduled for a Sunday, but did not receive my confirmation call so I decided to call and check. Upon calling, the rep discovered my delivery showed up as just estimated date and they actually forgot to schedule it. I told them it was important that I receive my item on the day I had scheduled it for but after going up the chain it was all just "nothing we can do about it". Take your money somewhere where customers are appreciated.
I ordered a living room set.Needless to say I'm on my fourth delivery.This is not the first time I had to refuse there furniture this same exact thing happened when I ordered my dining room table(2 times)and my den furniture(3 times).They have the worst business when it come to delivering your furniture in and acceptable manner.This has really been an stressful and emotional roller coaster dealing with Ashley.This will be the last item I get from them...
Sales person helps although when your delivery comes the guys are rude to you in your home. I called to talk to the District Manager and I never received a call back. I called again and I was ignored. At this point, they've got my money and just don't care. I was supposed to receive accent pillows and 6 months later and 10 phone calls I'm still waiting for UPS to bring them, which will never happen. I won't ever be back.
I love the dinning set and the prices.
Very nice furniture, decent prices, but the staff is a bit pushy. Which I suppose can be a good or a bad thing depending on how you like to be sold something
Worst experience ever! DONT go to this store. Sales rep wrote up the wrong model # to my order and I rec'd the wrong bed. We are military and PCS'ing and new correct order would not arrive in time. They said they would return the item and refund me $400 - even though the bed is a $1500 bed. The way they write it up on the receipt (as a bundle when you buy more than 1 item) it looks like we paid $400 for the bed. But they just trick you into making their pricing work. None of this was my problem since they made the error on the original order and delivery, but I have spent countless hours on the phone getting looped around to different sales people and customer service reps and still no resolution. I still don't have my bed and we leave next week. I will never shop at Ashley furniture again!
Glenn was very nice and helpful. This store overall is very friendly. I can't wait to get my new mattress!
My husband and I went into the store today with the intent of purchasing a sofa set. We were greeted at the door by Melissa, who was very nice and the only reason they're getting 2 stars. I asked her if the ticket prices reflected the 20% discount they were advertising for Memorial Day. She said no, that does not include the discount. (Great! Or so we thought). My husband and I decided on a sofa set. The ticket price was 2400 (not exact but close). We did the 20% discount on our phones and found it to be a great price. So I went and got Melissa. She sat down with us to write it all down. Low and behold, the price on the ticket was not correct. Now the total price of everything was 2400 (and some change) with the discount. You see my problem here right? So we asked what the deal was and she said on the ticket (on the back) they had it done differently price wise. Also, they had one thing on display but that was not what was being sold in the price (self reclining vs power). She said she would speak to the manager to see what they could do. He came out and didn't speak to us, waved his hands at her and said something and walked off. She said he would give it to us for 2100 (and change) not including 8% tax and deliver fee of $199. So not only was that not the 20% discount they were advertising but it also wouldn't allow for the military discount. So essentially, the reel you in with false advertising and then are rude (manager not Melissa) about being called out. We will NEVER go back to this store and I wouldn't recommend it to anyone else either. Horrible business practice.
They have a wide variety of pretty good (not great) quality furniture for your home. I like the focus on comfort and updated styles. Salespeople can be VERY different--hit or miss. However, this is a great place to get some basic home furniture needs at very reasonable prices. These items may not last 20 years, but they will last 5-10 years. Focus on sales and ask about any other discounts.
I will never purchase furniture from this place again and would never recommend it to a single person. Worst customer service ever and all they care about is your money. STAY AWAY, unless you want to be screwed over financially. You WILL regret it.
It's 5:48pm on a Monday just got done eating dinner. Wanted to look at furniture and went here and the doors were locked. No one was there. Will not come back here.
Since moment one this has been difficult. While Milly was wonderful, and got everything down correctly, and everything was as I asked, things started going wrong by the time I was home that night. After being promised to be called for a delivery date and time followup, I was not. I learned later (and was never informed) that that I was the one supposed to call, at which point I was given a date 3 weeks after purchase, with no option to change it, and no time it would be delivered. Two days before that date I was called while out and told my new date was three days later via message. STILL NO TIME OF DELIVERY. It is now the day of delivery, and I had to rearrange my ENTIRE schedule to make sure I had my day clear from 10AM to 9PM because no one bothered to tell me any sort of delivery time. Hopefully I will receive it today. I will be calling before 9PM to be sure I'm still on the delivery in case it somehow doesn't get delivered. As much as I enjoy the couch I chose, and the customer service is store was great, (and really great), they really need to inform you that your delivery can take three weeks or more (especially since you need to also plan for the disposal of your item, as Ashley won't take it), IN STORE, and they NEED to tell you your delivery time. Really not sure I can comfortably shop with them again.
Super cheap furniture. Had to reject my order because of significant problems and they charged me for their issues!!!
Made a purchase over the phone and they charged me 100$ more than the online price(which they said they wouldn't). The manager said he would refund me the 100 but never did. I guess they don't stand by their word.
Joseph Alcantara was awesome. Very detailed with everything about our purchase. Highly recommend seeing him.😊
I can't complain about anything with Ashley furniture they were all a really great help picking out the furniture for my new home. They didn't pressure us into purchasing the most expensive but let us shop without bothering us which is what I want when I go shopping.
The sales associate was nice but we waited 3 weeks and never received our bedroom set that we paid in full for then when we canceled they still charged us 10% all cause of their poor standards even if you cancel cause of no dilivery they still make money off you... we went to another store and bought a couch and got it in 3 days.... HORRIBLE BUSINESS
Great Customer service. Beautiful display areas.
Read everything before signing anything or I will say take a lawyer with you
I had great customer service. Joseph A. was patient, informative, and helpful. He worked very, very hard to give me a beyond fair deal on the sectional I wanted. The delivery was on time and hassle free. The 2 men were quick and professional. My furniture was in excellent condition and I am very please with the overall process. Will definitely shop there again.
Chris and Alex on truck 13 was awesome. They worked efficient and was very careful during the delivery process. They were very nice and made sure that we were happy customers. They really made our delivery experience with Ashley's a joy!
Chris and Alex A. of truck 13 were awesome they exhibited perfect professionalism! The purpose of their arrival was to pick up furniture that was delivered damaged and provide a replacement. The team treated my home, property, and family with great respect. They even insisted that I inspect the replacement piece prior to bringing it into my home. After deciding that I would not make a purchase form Ashley, because of prior poor performance of pervious deliverers, Chris and Alex A. changed this. I just hope the next time I get deliverers a kind and courteous as them.
I'm now sleeping on the floor in my new home no thanks to this company. After a delivery date was provided for my new bedroom furniture, I signed for the house and moved in. Sure enough Ashley screwed up! They came with a split delivery of a dresser and a nightstand with no bed due in for another four days! This is twice! Last time they split delivered my living room furniture and even delivered a piece to my billing address, not the delivery address. Although the sales staff is wonderful, especially Milly, this company is garbage. I recommend they completely overhaul they way deliveries are handled starting with the bullshit delivery dates they cannot hold up to.
My Sales Associate Rasheem was very helpful with our decision-making process when buying our furniture. And he is a very polite and nice young Man. Mr. and Mrs. Clifton and Ernestine Church
My sales associate was Rasheem Mills and he was absolutely excellent. He knows his product and gave me great advise. He took his time to help me find exactly what I wanted and I'm a hard person to please.
I went to the store looking for a power reclining loveseat and had a wonderful experience. My sales associate was Michelle Cottengain and she was extremely helpful. I found a loveseat but it was not powered and she looked it up and found it did come in a power model. Michelle was great with the paperwork for financing and delivery. The only drawback to the experience is that my loveseat could not be delivered for 30 days. Please give Michelle my highest regards and thank her for making my time there enjoyable.
We recently bought furniture from Ashley, Our $2200 dining room table set was cracked not by us, the cushions on the sectional we bought seams where very loose. I just don't agree that when you spend that type of money on furniture they send a tech out to fix it rather than replace it. We purchased furniture from another local store and I noticed some discrepancies. They replaced the whole piece no question. NOT the case with Ashley, they like to fix your brand new furniture
This is my 2nd time buying from Ashley and both times have been satisfied with the furniture. My delivery professionals Anthony and Andres were great. Thanks guys :)
Deez nuts
Chris is the best!
I went in to purchase furniture with a friend for the first time a few weeks ago at the Ashley Furniture store in Augusta,Ga We were brand new to this experience, we were looking for not only good furniture but a good deal. Erica Quiller at this location was the best!!! She was more than helpful!! She walked us through the process, calculated the monthly costs, and just put all of our fears to rest. Our furniture was just delivered today earlier than expected and we are greatly pleased. I want to thank her for being so patient with us.
We purchased a 'leather' couch and loveseat set from Ashley Furniture. We bought the extended 5 year warranty. Now, 2 years later, the leather is literally flaking off the couch. You cannot sit on it without pieces of brown sticking to your clothes. It is terrible. Turns out this was not real leather, it is bonded leather. And even though we bought the warranty, they will not honor their faulty product. These couches did not even last 2 years. I would not recommend this company to anyone. Do not buy from them!!!!!! Horrible company.
Delivery took a bit longer than I had expected on one item, just a mirror, everything else arrived as promised. Love the bedroom set and the money we spent on it.
Worse experience of my life. Would not recommend for my worse enemy. Please read below about my experience. I have refrained for 6 months on writing this review about Ashley furniture in Augusta hoping they would make right, but given the 30 + chances they have had I can wait no longer. I am a reputable business man and physician in the CSRA. I purchased around $36,000 worth of furniture. Picked it all out in April of 2015, wrote them a check for $25,000 under the promise that all the furniture would be delivered and set up by June 1st. 1 week prior to our delivery I was told that only half of the furniture would arrive. I was told that I could not cancel the order now and that it could take months to get my money back if I wanted to try. To say the least I was not happy. I agreed to let them start bringing the furniture and I was told that I would receive a $2000 dollar discount on the furniture for my trouble. I had a balance remaining on the furniture that was being financed by Ashley furniture and one of their credit holders. I started receiving bills on the furniture before it even arrived. I did not pay it and of course was assessed late charges. I wasted time upon time waiting for delivery trucks over another 3 months as they gave me windows for delivery almost weekly just to bring one or two items. Probably close to 20% of the furniture was broken upon arrival and required replacement. And to date they still have not compensated the original $2000's promised for my trouble and time. Unfortunately I am probably most at fault because on two other occasions with small purchases for businesses they promised delivery times that they could not make and did not make. I would rate Ashley furniture home store in Augusta as well as their business offices as the worse run business for customer service. If you like to be lied to and be waiting around for months for your furniture, otherwise go somewhere else or just order it online after looking at their store through the manufactures warehouse.
Will never buy from Ashley Furniture Home Store again. Horrible customer service. Have been waiting 3 weeks now for delivery of the furniture I ordered and was just told I will have to wait 2 more weeks due to a "billing error" that the customer service rep. "just didn't know how that's possible".
Went to Ashley after wasting 3 trips to Conn's. Sales rep Katlin was awesome, I gave her a price range and that's the range she respected. She didn't waste my time to show me stuff that was beyond my budget. I spent 2000.00 and left satisfied.
I was truly blessed by Erica Quiller sales associate at the Augusta Exchange store. I recently came in to purchase a dining table, Cocktail table, and round table. Erica exceeded my expectations offering to assist me on her day off for my convenience. I am so grateful that I was greeted with such wonderful customer service by Erica Quiller. Thank you Erica for all of your hard work.
Poor customer service! My furniture was delivered damage, deliveries were not made and they have yet to give me my credit owed due for such bad customer service. I've been told numerous times that they would rectify the problem, only to be left disappointed and frustrated. I would not use Ashley Furniture, not in Augusta or any other city
First All Glory Goes to God in this review!!! I've been visiting this store for over two years while in the process of purchasing a home. During this process, Chris Bennett answered my questions, and he was very patient with me each time I would visited the store. Praise the Lord!!! On 9/25/15, I closed on my new home!!! I went to Ashley's and Chris help me apply for an account. I wasn't sure if I would be approved for the amount needed to purchase my Tempurpedic bed. Praise the Lord!!! I was approved as a VIP customer!!!! Wow!!! God is Good!!! Thanks Chris for allowing the Lord to use you in this season of my life!!! Also a special thanks to Ms. Millie Mayes who also assisted me during my process, and the store manager for keeping my payments interest free and within my budget!!!!
My wife and I went shopping at Ashley today for a small kitchen table and chairs. Our salesclerk, Erica Quiller, took great care of us. I also ended up buying a Tempurpedic adjustable bed frame. Erica answered all our questions, knew the products well we were interested in and made the shopping experience very pleasant. We have purchased from Ashley Furniture here in Augusta previously and the furniture still looks like new years later. Have not had one problem with any of it. We would buy there again especially with Erica!!
I have purchased from Ashley furniture in other locations and have been satisfied with the quality of the furniture over the years and their prices are fair without breaking the bank. Walking into this location is like walking into a small swarm of locusts. I was barely through the door by the time I had been approached with flyers and the rundown of their sales. I explained I would look around and get back to the sales person when I had any questions, and that's what I did. She respected my space and I appreciated that. I left and came back later in the day. Because the sales person had listened to me before, I chose to stay with her and she continued to be very helpful, until the purchase. She brought me up to the counter, handed me off to the cashier and left. No thank you for your purchase, no thank you for returning, nothing, just gone. Had this sales person taken the extra time of carefully passing her customer off to the purchase point, this would have been a good experience. But in addition to a three week delivery waiting period (not a special order and only one state away), my experience left me feeling sour and taken for granted.
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0% interest for 80 Months^° - In-Store only
On in-store purchases of $4999 or more made with your Ashley Advantage® Synchrony credit card at participating locations from 3/4/2025-3/31/2025. Equal monthly payments required for 80 months. Down payment of 35% is required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
†^Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount must be on one receipt. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next cent. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/16/2024 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
$1 to Start‡^
‡^“$1 to start” is available for applications online and in select stores, does not include taxes, & refers to the rental period from agreement start date to 1st scheduled renewal payment. On 1st renewal date, regular rental rates, taxes & fees will apply. Rate, term and total cost vary by item selected. This is not a promotion for a specific transaction/item nor an offer for a loan, credit, or financing. See lease for payment amounts & rental terms. Offer will not reduce the number of payments, total amount to acquire ownership, or purchase option amount. Customers in California will pay a $0 initial rent payment and a $1 processing fee to start.
Shop without using credit 5
5 Acima offers lease-to-own transactions. “Shop Without Using Credit” means this is not a loan, credit, or financing. Acima obtains information from consumer reporting agencies during a lease application. We consider multiple data points and regularly approve customers with less than perfect credit history. Acima Cash Price may include a markup over invoice price. Acquiring ownership by leasing costs more than the retailer’s cash price. Not available in MN, NJ, WI, or WY. Not all applicants are approved.
