Ashley Store Brunswick, GA

Moya Stephen’s was hands down the best associate. She was patient with me being indecisive. She was able to find me what I want near the price range I desired. Thank you! 💗

Great customers service and accurate information professionalism for Moya Stephens

I had a wonderful experience with Moya Stephens. She was patient, helpful, and pointed out the benefits of various pieces of furniture, mattresses and protection plans. I plan to return to her in the future!

MaryAnn is the best. We keep coming back to see her! She is very knowledgeable and experienced. She eliminates the hassle of furniture buying.

Outstanding customer service. Went in looking for a specific type of couch and MaryAnn was exceptional.

Dustin and Moya were awesome. Thanks for the easy shopping!

Staff are always professional.

I was able to come in before the store opened, place my order and get a delivery date. John Riley is the best!

Knowledgeable, polite employees . We were so impressed-excellent customer service! Highly recommend We found very nice furniture priced reasonably . Best furniture shopping experience we’ve had in many years!

Dustin was very helpful with our questions and the purchase we made

Be very careful with their warranty, I paid for extended warranty. I have a powered love seat and they will not service it, but will send parts(how do they know which parts are needed if no one comes out to see). I haven't had my love seat but 5-7 months and there is an issue. I called to get a service call on the love seat and was told that I would have to pay $199.99 to get someone out to see what is going on. I am still under my 1 year MANUFACTURER warranty and I paid for 5 year extended warranty! When I went in to purchase the love seat my sales representative and I had a long conversation about the warranty because I work in appliances and deal everyday with warranty concerns. She did not mention anything about how the furniture needed to be delivered or it would VOID my warranty. If I had known, I would have never purchased the extended warranty and I would have made different arrangements. The warranty paperwork on the website and the paperwork that was given to me when the love seat was purchased never mentioned anything about the warranty being voided if I decided to have my furniture dropped shipped?! The service "manager" was terrible, very rude and kept blaming my sales rep, even though my sales representative didn't mention anything about the warranty being voided, the service "manager" didn't even try to assist me. My family and I have always shopped at Ashley's, but this has changed my mind about this company all the way around. I feel like I have been lied to and scammed. UPDATE-6/16/2025- was told to email the email address below..I did and never heard back.

Moya Stephens was very helpful and led me to the perfect couch

MaryAnn was a wonderful assistant in helping my fiancé and I pick out a new mattress. She was very personable and a great help. Thanks again!

If you hate a pushy sales person, then you need to come here and see MaryAnn. When we came in we weren’t swarmed, she just came by after a couple minutes and told us her name and she would check back with us in a few. After some time went by and a few mattresses were tried she came back to us. We were trying to figure out the differences in the temperpedic mattresses and she has SO MUCH KNOWLEDGE in this brand and helped us pick the perfect one for us. MaryAnn even helped with pillows and sheets when WE had questions, she didn’t throw any of it onto us, which I respect even more. MaryAnn has the best personality, patience, skills, and knowledge for this job. If we ever buy anything else from this store we’ll probably only go when she’s there.

We want to thank Marco at the Brunswick Ga store for all he did to get us the living room and dinette table deal done! Everyone was so nice and easy to work with! Thank you all!!

Moya has excellent customer service skills! I truly enjoyed my whole experience today. Thank you so much!!!

Moyer awesome sales person had a great sales experience at Ashley Furniture today!!

The experience I had with Moya on today was above 5 stars!!! She truly knows what she is talking about with all furniture inside the store. Thank you so much! Jonathan was awesome as well!!! Thank you Ashley’s furniture for making my experience awesome!!!

Moya was awesome! She was so helpful in showing me different pieces based on what I was telling her about my style. She was very honest with pricing and really helped me save money! Would definitely work with her again and recommend her to everyone!

Beautiful furniture, so many choices! Moya was so helpful and patient! She’s the best!

Ms. Moya Stephens and Mr. Johnathan were very nice and helpful Moya was a great help to helping me find the perfect furniture set for me and my family I highly recommend anyone to shop there you won’t be disappointed

Jonathan took care of me. Nice guy got what I needed

Shout out to D. Perkins, I was able to order/pay for my living room and bedroom furniture, in and out within an hour. He made this process painless and quick! Thank you Dustin!

See John Ridley or Moya Stephens if you are interested in improving your sleep.

See moya for all your bedding and sales

Great experience working with Moya stephens she is the best.

MaryAnn Hobby was super friendly and helped us find everything we needed and we will be back ❤️ thank you!!!!

2 words. Moya Stephens, go check her out for your furniture wants or needs.

Dustin was great. He gave us great details about furniture and also gave us think time with no pressure. Great experience.

If I could give negative stars, I would. My experience with Ashley Furniture has been nothing short of a waking nightmare from start to finish. Every single department—sales, delivery, and management—operates with a level of incompetence so staggering, it almost feels intentional. The sales team? Deceptive and dismissive. They’ll say anything to close a deal, only for you to later realize they either lied outright or had no idea what they were talking about. The delivery team? A complete disaster. Late, unprofessional, careless—if your furniture arrives damaged (which it likely will), prepare for a grueling battle with their so-called customer service. And management? Completely useless. They don’t solve problems; they ignore them, deflect blame, and make empty promises that they have no intention of keeping. I have never encountered a company so indifferent to their customers. They take your money and leave you with broken furniture, missed deliveries, and endless frustration. Do yourself a favor—do not buy from Ashley Furniture. There are plenty of other companies that actually value their customers, because this one certainly doesn’t.

I found myself in need of replacing a lot of furniture. I made several trips to Ashley, and on the third, found a FANTABULOUS lady to help me. Moya was AMAZEBALLS! She spent several hours going through the store, asking insightful questions, and helping me find the perfect items. She worked with the store manager Johnathan, obtained the best prices and delivery times possible. Everything arrived as promised and the delivery guys were amazing! They walked through where everything was to go, adjusted and moved as requested. They even put together items that had not yet been completed at the warehouse. And my doggo loved them! Thank you Moya, Johnathan, and crew for helping a gal in a tough spot!

Pricing was accurate and more than fair. Store staff was friendly, knowledgeable, and very helpful.

Moya Stephens is a friendly and knowledgeable sales person. She ask questions to make sure you’re getting what you want and she’s professional and friendly, that’s something customers like myself look forward to.

Dustin was excellent. Did a great job!

Customer service was great! Transaction was smooth and easy! Delivery was great!

Dustin gave us amazing customer service! He was very understanding of our requirements and took into consideration our needs. We definitely will come back and ask for him again!

They messed up my order by missing 1 chair. The sales person never followed up with me on another sale. They have their numbered forward to their call center and never answer. I have spoken to multiple customer service reps and multiple managers they all have called several times, and the store didn't answer. They have sent multiple emails, including multiple managers, to urgently call me. Still, no one calls me back. They simply do not care at all about customers. We ordered beds beds first and it's been 3 weeks and no delivery. We went in a week later and ordered the rest of the furniture for the house and got all that first. There is no eta on the beds. No, answeres no call back no one answers the phones. Every time I've been in that store, the sales people are the middle of the store watching tv, and they can't pick up the phone or answer an email? This is completely ridiculous. I'm telling everyone I know to just gosomewhere else. ***response to your response. If you read my review and decided that the synopsis of my review is the missing chair and not communication (or lack of) is a prime example as why you and your store deserve a scathing review. In fact, if there was any communication between you and your employees, you would know that the missing chair is being worked out. If you want to actually show that you care about your customers more than when they have their wallets open then the least you could do is actually read their complaints in their entirely and or understand and address their concerns. Because in my opinion you haven't.

The Staff is very professional and knowledgeable of their products. Moya was really friendly and helpful and attentive to our interest and needs. Very good service from the entire staff. Thanks a lot.

Great quality furniture at a reasonable prices. Please check them out at Brunswick, GA location.

Moya Stephens was very helpful and professional! She welcomed us upon arrival, pointed us in the direction we needed to be in, as well taking the time to describe the difference in materials to us.

Went in looking for a couch and ended up with with 2 compete furniture sets. Dustin, did an excellent job making sure we were set and knew what we were getting. Also wasn’t a pushy salesman and let us look and then get back with him! Looking for a great deal and great service, go see Dustin at Brunswick Ashley!

Please come in and ask for me to assist you select your furniture!

Nice furniture and Moya was very helpful and informative about the bar stools we were interested in

The store had exactly what the wife wanted. Dustin was helping with finding everything and steady checking things for the wife. Dustin will be a great asset to the Ashley furniture family. It was his second day on the job but you wouldn't know that unless he told you. Jonathan was the one who finalized everything and he was super helpful and he had a lot of respect for Dustin. Jonathan also is a great asset to the Ashley team. My wife loves her new (fainting couch). The 2 delivery guys were super friendly and didn't rush but still done everything in a timely manner. They all deserve raises. Y'all have a great team of employees.

The salesperson was very patient with us. She didn’t pressure us into anything and didn’t come between us when we were at odds trying to decide between different sets. You may pay more than some stores, but the quality is the difference.

Sales people very nice & accommodating. Just recently purchased a expensive bed & so far do good only 3 nights slept in.

Moya Stephens was really helpful with my furniture purchase.

Moya Stephens was awesome. I recommend you see her for all your furniture and mattress needs!

Moya was the best!

Best furniture shopping experience I’ve had in a long time! I told Johnathan exactly what I wanted and he made it happen. I will be returning to pick out my dining room furniture ASAP!

This store is wonderful. Worked with me to get me the furniture I wanted. John Ridley is a wonderful patient salesman who understands the needs of his customers. Management there does as well. Highly recommend as this was such a wonderful buying experience.

The sales person and the Manager was very helpful in helping me find what i was looking for and to making sure i was satisfied after the sale.

Sales staff was very helpful, understanding and friendly. Answered all questions and reassured us on the warranty that was offered. Furniture was delivered as stated, with no issues or concerns.

We were looking for a new couch and John helped us...he was not pushy and gave us our space!! We didn't buy the first time but went back and bought a couch a few weeks later. Once again, John helped us! Great customer service and we are now waiting on our delivery.

Moya S was a great help! We upgraded our queen to a king and wanted to find something similar to the furniture we already had.

Found just what I needed! The employees were a tremendous help!

Awesome! Very helpful!

Moya Stephens was very helpful assisting me with my furniture needs.

My sales consultant is Moya Stephen’s at the Brunswick, Ga. Store. I am highly impressed with Ms. Stephens! She is so professional, compassionate and down to earth. Ms. Stephen’s took her time with me and went out of her way to make sure I found exactly what I was looking for at a very reasonable price. When I left her store, I felt like I had made a real friend. Mr. Jonathan was also very nice and helpful. I will certainly be doing business with the Ashley’s Furniture store in Brunswick, Ga. In the future and I will be asking for Ms. Moya Stephens as soon as I get there. Thank you so very much for such a great experience.

Helped us tremendously in purchasing furniture for mother. Assisted with loading and wrapping to prevent damage. Great staff including Jon, Jonathan, and an additional team member.

Thank You Maryann Hobby!! You are the best! I appreciate you so much. I love the new sofa, it fits the space beautifully. You knew exactly what I was looking for. The perfect cost friendly, quality sofa. A great furniture ‘finding’ day, thanks to you!

Marco Pollo did a great job. Was very friendly and professional.

Employees were nice, store was clean. Furniture was beautiful. Radio was also nice and loud

Moya was helpful with my selection.

Great experience, Johnathan was a pleasure to work with, and helped us with getting some really nice furnishings....Thanks...😁🙏🏼🙌🏼

Marco was amazing 🎉helped us create the perfect outdoor oasis.

Moya was an absolute pleasure! I came in a little skeptical she put me at ease and made it a breeze! Can't wait for my new couch!

The manager John was awesome. Really knows his mattresses. If your not getting great sleep then you need to go to this store. So knowledgeable and you will learn a lot. I learned a mattress isn't just a mattress. Thanks John for your help.

I came into the store looking for a new living room set and had a hard time deciding on something. Marco assisted me and took the time out to make sure that I found the perfect set for my home. He was very kind and patient. Thank you Marco

Jonathan was awesome to work with. Very easy, no pressure. Got a nice price on a nice sofa. Thank you!

Great staff especially Jonathan. Smooth transaction. No pressure and can’t wait till we get our new sofa

The sales rep Maryann was very attentive and helpful. I found the perfect mattress and base for my needs and it's all thanks to her. I couldn't have imagined an easier or more pleasant experience.

My experience with the Assistant Store Manager Mr Marco at Brunswick, GA it was great. He is very knowledgeable, friendly, easy to deal with, and very professional. He walk my Wife and I through all products making sure that we see them all but most importantly making sure that we were happy with the experience and products. Even afterwards, he continued providing guidance and advice. Definitely a great experienced and I am looking forward for a long term relationship. Thank You Marco.

I had a wonderful experience at the Ashley furniture in Brunswick GA. The sale rep Moya Stephens was kind very thorough. She show us our options help pick what was affordable, and what fit our needs. 5 star service

Great experience with Jonathan!!

I bought a good quality dining room set from Ashley Brunswick, GA. Salesman Jonathan was the absolute best! He was very professional, knowledgeable, and not pushy! I was in and out of the store (with a purchase) in about an hour!

Moya was excellent and made the buying process so easy for us!

Moya is was fantastic, drove over an hour to work with her. Great job and thank you

Customer service was awesome!!!

Salesman took me to exactly to what I was looking for. Never had to get out of the recliner to complete everything.

Absolutely love this store. Great furniture and the best customer service. Thanks again Moya!

She helped me put the finishing touches on my dorm room #classof2028

I had a wonderful experience with Moya Stephens

Great customer service. Maryann is so helpful and has been great with my many purchases with Ashley.

Marco was very helpful. Very pleasant experience.

I recently purchased a bedroom suit from Ashley Furniture in Brunswick, Ga. and was extremely happy with the service I received. Everything was done over the phone and I never had to go to the store. John was the sales rep. He was friendly, attentive, and answered all questions that I had. He is truly a valuable asset to your company. The delivery was set up and I received the furniture as promised on the date and time scheduled. Justin and Julius were the delivery guys and were fantastic. They assembled and set up the bedroom perfectly. Your entire team did a great job and I will use Ashley Furniture again for future home furnishings. Thanks again for everything! Phillip Bradley.

My husband had open heart surgery and needed an adjustable bed asap. Jonathon jones immediately took action! He called several stores and found what we needed. He had it shipped and delivered by the end of the week!. Ashley furniture in Brunswick GA is lucky to have such a wonderful employee. He is a valuable asset and will be our go to guy for all of our furniture needs from this day forward. Great experience with amazing staff!

Jonathan was wonderful! Coming back in a couple of days to make the deal!

The staff are amazing! Everything was amazing!

Moya stephens was excellent help!

We bought some bedroom furniture from the Brunswick store. They were super friendly and helpful. The perfect combination of helping and letting us shop for what we needed. They also delivered and set everything up for us. We had to do things from Atlanta - long distance - so we were a little skeptical if everything would get done to our instructions, but all was accomplished without a hitch. Marcus and the manager were just so easy to work with. Thanks for such great service!

Jonathan was AWESOME!!! I highly recommend!

Great service had a great time picking out my couch set thanks

Nice things inside

Great experience, the manager was more than helpful! 10/10

John was very helpful and courteous!

Great service. Delivery was professional and courteous. Love my sleeper sofa!

My store associate helped me step by step with choosing the appropriate furniture

What a wonderful experience! The moment we walked in, John greeted us and treated us like long time friends. He made us feel comfortable to actually try the furniture so we could pick the best pieces for what we needed! He answered every question but he didn't hover while we shopped. John also went out of his way to help us find the perfect end table. Scrolling through page after page on the website, when we couldn't find one in the store, till we found the one we liked and would fit in our space. He made the whole buying experience so easy. This store also has a large selection with good prices. If you can't find what you want in the store a sales associate can help you look through the web selection right in the store. They order it for you and they deliver. Add to all this with protection plans for real life and you just don't need to shop anywhere else.

Friendly people. Very helpful.

John is my hero he sold me my Dream Living room suite with assistance by Daniela you guys are amazing

My wife went to the store late February and found a sectional, but wanted to wait until I was able to go to the store in person to check it out. The salesperson was attentive and texted back and forth with my wife regarding configurations and options. The Ashley website said the piece was on backorder, so my wife specifically asked if that was the case and was told no. We went back to the store a few weeks later, same salesperson was very helpful and attentive. She told us again the piece was not on back order, they were averaging 14 days for delivery, and even went so far as to say she thought they were getting a delivery of parts of the sectional on Monday. We made the purchase based on that info. Two weeks go by, no contact from Ashley at all. My wife texts, and she's told they're still on track for delivery. Another week goes by, she follows up, and gets no response, but a few days later gets an automated "we're monitoring your order" text. We are now a month in, and no further communication from the store and still no furniture. The website still shows the piece on backorder. Not total dirty pool, but a sneaky practice to say something isn't on backorder when it clearly is.

Moya was incredibly attentive, personable, and helped us find exactly what we needed. And when my husband said he needed a barstool he could take home today, she made it happen against all odds. Thank you, Moya for your great customer service! We will be back.

Warmly greeted by John when we walked in and asked immediately what could help with, we just came to look around for new furniture but no pressure or followed around we got to walk around and try out different sets by ourselves which was great! John was very helpful answering any questions and furniture insight and things to consider and ended up buying a beautiful living room set, excited for its arrival! Thank you for the great experience and service!

Great experience!

Great atmosphere and friendly service!

MaryAnn greeted me professionally today at Ashley Brunswick GA. She gave me requested time to wander, then was available with efficient help right away when I had questions. This store has earned my business with hospitality and efficiency today.

We thoroughly enjoyed working with Mary Ann at Ashley! She is knowledgeable and fun! She helped make my decision making easier! Definitely stop in and see her for all your decorating needs!

Greta store. Very helpful people. Good selection and prices.

Great customer service! Had our furniture in just a few days.

Customer service was excellent. The salesperson was very helpful and courteous. The sofa and recliner that my fiancé bought from the Ashley store are very comfortable and the price was very reasonable . I would shop there again . My recliner and couch are Ashley brand furniture but I bought from a different named store. Very nice furniture.

Tremendous service from store manager Jonathan. He was knowledgeable and provided just the right amount of attention. Great deals on mattresses, too!

Marco polo was a tremendous help in making a decision towards a living room set. He was courteous and informative. Go see Marco at ashley for awesome service

We had a wonderful experience at Ashley! Julie was super helpful, and we walked away with some really great deals!

Best customer service ever!!!

So helpful ! Amazing salesman . Went over everything, gave us all information.

My son and I came in today ready to buy a sofa and loveseat cash in hand. As we walked in 2 women on cell phones were just standing around. The one woman greeted us asked us could she help us. I showed her the picture on my phone that came from their website. She said oh we don't have that. She then just stared at me. Then she said again we don't have that so you can't sit on it.?? I asked if they had anything similar to it. She said uhhhhhhhhhhhhhhhhhhhhhh..then walked over to the other lady, still on her cell, she said yeah we don't have that. I've never heard of that. The one lady came back said yeah we don't have that. You will have to go to Jacksonville for it. I said ok, well we'll just look around. We walked around 30 min or so. No other customers in store. Both ladies stayed on their cells. We left. They lost 2k today. No wonder people aren't in there. No one in there wants to make money.

Best customer service I’ve ever received buying furniture. Jonathan and Marco assisted us and was very patient with us making our final decision. Go see them. You want regret it.

Marco was a very helpful in finding the furniture we were wanting. He was very patient and was truly a nice person. We would definitely recommend him and the manager who also helped in our quest. I was very impressed with their service.

Just bought a mattress and base from John “the cool one” 😂 and it was a great experience. John was very funny and helpful and made the entire experience easy going.

Julie was attentive and helpful. Delivery was very quick and the delivery people were careful and efficient. Love my new Draycoll couch!

Love The Atmosphere! Julie was very outgoing and Great Spirited! Absolutely Love My Living Room Set!

Julie was an awesome sales lady. She had excellent service. I appreciated it! Thanks guys

Julie was an EXCELLENT sales associate , SHE ROCK ❤️‼️

Great experience, no hassle and super convenien.

Julie was so good and helped me find a table I love.

Jonathon and Moya were very informative and patient.

Excellent customer service, Jonathan was exceptional!!

They were very nice and very helpful and I really enjoyed it and will return

Moya was amazing and so helpful with our furniture purchase! Made it so easy! Great store!

Came in looking for a bedroom set & Mr Jonathan was very helpful and informative on what set would look good for me and my wife bedroom . Definitely will be coming back to shop.

Great customer service!!!

Very nice experience. Walking the store not feeling rushed but also being helped when asked from friendly associates.

Staff was friendly and very helpful. All of our questions were answered. We were able to look around on our own but staff were ready to assist.

Super large inventory, great sales people.

Sommer was so helpful and nice. This store smells amazing. I will return again and again.

I was pleased with the inventory and they had what I wanted in 3 new mattresses. I was VERY disappointed that delivery no longer includes removal of the old mattress. I was given two contacts that the sales person assured me I could arrange disposal. One only accepted twin mattresses and the other did not accept mattresses at all. Not helpful!!

I was very pleased with the professional and courteous service received at the Brunswick Ashley Home Store. I purchased a Bralynn sofa and was offered a high quality product, fabric for a reasonable price. The sofa was delivered in two weeks and the delivery staff were professional and very skilled. All in all, this was a very positive experience and Ashley has gained a customer for life.

Thank you MaryAnn for all of your help!

Awsome service . nice work Julie and Johnathan I'm coming back thank you peace out.

Best beds around!!!!

Comfty beds v v good :)))

Summer and Jonathan are awesome 😎

Our salesman John was fantastic. He was so polite and professional. The store manager Johnathan was so great as well. They really took care of us with professional and friendly service!

Great service John was fantastic

Ashley Furniture in Brunswick, Georgia is a well stocked store and the employees are very helpful and patient!

They were very polite, very helpful and loved the service I got there. They help me make my first purchase with furniture and they made me feel very comfortable and welcomed

Beautiful, clean, And best service around hands down.

MaryAnn was extremely helpful assisting us as we purchased our new living room furniture. They worked with us to find the best prices for each item we selected. I cannot recommend them enough!

Greeted as I entered the Ashley's with a smile. Julie was helpful to show me items that I was interested in. Customer service was great!!

Julie was so kind and sweet and very helpful

Great experience , everyone was so polite and helpful.

We stopped by to look at couches just to waste sometime, but before I knew it I was picking out furniture for the house! The store is so clean and smells amazing. The furniture is displayed like you are walking through individual rooms. The staff is so welcoming and friendly. Also, you really can’t beat the prices! I will be going back to make some purchases!

Julie, who is new by the way, was exceptional. She answered all the questions I had and was polite and professional. Found a set I really liked and was helpfully with all the details. Really great experience at this store.

Had such a great experience at this location! The store manager Jonathon was so helpful and amazing!!

We visited this store on Labor Day, 9/4/23 and was greeted at the door by Employee Julie, who asked if there was anything she could help us with. We told her specifically what I was looking for and she took us immediately to the items that were displayed on the floor in the store. She was very detailed about each product and answered every question we had. She was both professional and courteous. We were surprised to find out that it was just her 8th day working at Ashley Home Furniture Store . She made our shopping experience wonderful. ~Anthony & Angie Green ~

Julie was great! Very patient and saved us money!

Julie was such a great help and was super sweet! highly recommend!

Moya was fantastic!! Got us exactly what we wanted!!

Went in today for a mattress - 2nd visit - great selection - lots of choices - but store manager finalized what sales associate Moya Stephen’s had previously recommended- very pleased - no pressure - much easier transaction than expected!

Julie was a big help with my purchase today and she answer all my questions!! And the manager!!!

Excellent service! Store manager and staff were very friendly and we landed great deals. I highly recommend if you’re in the Southeast!

Great experience at store located in Brunswick Ga. We went in with our son who had been searching for a new couch. The sales team was exceptional and provided him professional service. His couch was delivered and they are loving it. Thank you for your time and assistance.

Great shopping experience! MaryAnn was very patient and showed us lots of options for to help us find what we were looking for.

Great associates, Mary Ann helped us build the perfect room!

MaryAnne was amazing help while we were purchasing today.

Great customer service from Mary Ann at the Brunswick location!!

I've been to 3 different stores looking for a chair. They're all powered and the place I want to put it isn't near an outlet. Moya was the only one to say "We do sell battery packs." SOLD! Thanks Moya!

Friendly staff are always helpful! Jonathon and his team are great.

Jonathan was very helpful and personable.

MaryAnn was awesome and got us exactly what we wanted!

Maryann was AMAZING!!!

Fantastic experience with Jonathan and Summer! Very helpful and knowledgeable! Will definitely recommend them!

Bought a product online and was told the shipping date could be changed after placing my order. Once the order was placed when I called to change the date they said the other agent was not correct and the date could not be changed, but they would take responsibility for the issue because we were leaving in Holiday for a week and we could receive a refund or replacement when we got back. I just called and this was not true either. I won’t shop Ashley again.

I had such an amazing experience here at this location. The staff here was amazing. They greeted us as soon as we walked in and asked what we were looking for. They made sure that our needs were met. Would highly Recommend coming to this location for the furniture needs!!!

The Manager and the Employees were absolutely amazing!! They made sure that we were taken care of and found what we were looking for based on our needs. I would 100% recommend this location!!

Super helpful team

super helpful team

Wonderful people. They went above and beyond to help find what I was looking for

Everyone was very friendly!!!

I absolutely got the best service and prices of the furniture I bought from there! Maryann who helped me at the store was knowledgeable, patient, kind and fun! I would recommend her to anyone and everyone looking for great quality service and furniture!

Great customer service

Great store with great associates

great store

Mary Ann and Jonathan made my experience so easy. I love my rugs and lamps. I am keen on customer service and they went out of there was to help me. Thank God management has changed from the last time I purchased something from the Brunswick Georgia store. Great Job getting my business back.

The men that delivered the furniture were very professional. They did an outstanding job.

I love how the customer service is very profesional, respectful. They sell you good quality items. Furnitures are very good quality and very nice designs.

I had the BEST experience at Ashley Home Furniture here in Brunswick. Me and my boyfriend came in about 30 minutes before they closed, and we found the perfect bedroom set! Moya was such an amazing, and helpful worker! She didn’t pressure us, she truly wanted us to find the best prices, and was the sweetest lady. They even stayed after closing time to help make sure we got everything ready to go. Jonathan, the store manager was also great help, and assisted us when we needed it! I really am so happy with my experience here, and Moya deserve the best raise!!!! I’m so happy we stopped here, which was not planned. Needless to say, if you’re looking for any type of furniture or just interested in any, stop at Ashley Home Furniture in Brunswick!! Y’all are amazing!!!

Fantastic experience buying furniture. MaryAnn did a great job helping us find what we needed and Jonathan was also super helpful closing our deal out!

Mary-Ann was phenomenal from start to finish with the purchase of my new bedroom suit! Thankful for her and Jonathan for accommodating my needs!

Sommer was very friendly and helpful with our furniture purchase decision! Ask for Sommer if you go there.

Jon was amazing and very helpful

Staff was super helpful in assisting in a decision of a dining table.

Moya was great. She assisted me with a recent purchase from Ashley. Definitely an asset to the company! Thank you, Moya.

MaryAnn in Brunswick was such an awesome lady! She gave us time to shop and was so helpful with the different mattress features. We purchased our favorite bed and appreciate all she did to help us with our mattress and bed. Will go back for more purchases with her.

Moya was so helpful. She went out of her way to make sure we got what we needed and that we were very happy with are choices. Thank you to moya

Sales associate was extremely helpful and informative. Also not very pushy! Delivery fee was reasonable and the team did a great job putting things together. Very friendly!

John was super helpful. Great store with attractive furnishings. Our go to place when we need something. Thanks!

Stopped in to look for furniture to furnish an apartment for my mother. There was a bunch of pieces of interest. Jonathan Jones, store manager was very helpful and even gave our son a fidget squishy. Store was nice and clean, well organized and smelled great. We will be back!

Recently bought a bedroom set. When the people came to set it up there were parts missing to set up the bed. After 2 months the store says they still have not received the parts despite repeated calls to the store and having a face to face with the manager. But was the credit bill paused? Oh no. I will never ever go there again.

Quick and knowledgeable staff

I purchased my bed and mattress and the quality is perfect. I love my bed and the mattress. I put the bed together myself and the instructions were very easy to follow. The guys that delivered were very professional and courteous. They came at the time they said they would be here and all was great! I will be buying more furniture in the future from Ashley’s

Smell good there’re real great people

Went in on a whim to "just look", however we met up with Jonathan Jones and ended up buying putting together almost an entire house full of furniture. Jon was so helpful and offered savings we didn't or would not have even known about, not to mention he did not pressure us or follow us around the store. He seemed to just pop up right when I had a question. Shopping at its finest I'd say and at a great price! Oh and Sommer is a total sweetheart as well! Job well done!

Mrs.Sommer Ferguson was my sales lady and she did such an excellent job with me and so polite .And so was the Manager Johnathan. I had a bad experience last year in this store and went to Savannah Ga to buy my items after.So thank you for adding Customer Service to your store. We all need a little nicer experiences in our stores.So thank you for a great team now.Wanda Meunier

Eric G did a great job!

Eric is our ‘go-to’ for all our furniture needs! He helped us find the perfect fit for our living room sofas and adjustable bed. When I needed to get a mattress quickly for our guest bedroom, I called Eric because I knew he would deliver. Very happy with all our Ashley purchases!

Eric Galeotti was my sales person. He was very patient with me while i made up my mind. I didnt feel pressured and he gave me space till I was ready. Thanks Eric

Eric was extremely nice and answered all our questions. He also was great with our 2 kids

Eric and John are Great guys go by and see them Thanks guys

Eric was awesome in the showroom! Showed me the right piece!! He knew his way around the great showroom!

Salesman Eric was amazing! Great experience all together.

10/10 experience with Eric!

Eric was very helpful.

I had a great experience and Eric was GREAT!!!

Eric was great helped us with all of our questions

Salesman Eric was. very friendly and very helpful. Had a great experience. Big Selection of furniture I will definitely shop there again great service Eric answered all my question

I had a great experience at the Brunswick store with Eric. He helped me pick out my living room set and a brand new mattress with a power base. Made the process stress free!

My husband and I had an excellent experience with Ashley Furniture in Brunswick. Erick the sales representative was extremely helpful, patient,and knowledgeable. We highly recommend this store and definitely ask for Erick. We will be shopping there for all our needs.

Sommer is the best!! Go see her!!

This is one of many purchases. The staff was very patient and helpful with making my purchase. I appreciate the staff and will definitely shop again.

Jonathan welcomed me to the store. He checked in with me with as I made my way around. Very helpful in looking up items I had seen online that they did not have in Showroom.

Moya was awesome today! Sje answered all my questions and was so so friendly. Will definitely be back!

Jonathan was super friendly and helpful! Store smelled amazing also!

Reasonable price for bed, competent salesperson and good communication with delivery!!

Jonathan was the Best and gave us a great deal!

My Family and I had awesome customer service and hospitality during our purchase. Highly recommended. Thanks to John and Mike !

Sommer Ferguson (Assistant Manager) Wow!!!! Talk about costumer service! This lady is so welcoming, respectful, amiable, she is ready to help and gide you thru the buying process. She also suggests and respects your choices. I will definitely go back to Ashley's furniture Store because of that high quality treatment. 😁💯

Moya made our furniture buying experience very pleasant. Her knowledge and expertise was very refreshing! Thank you, Moya!

MaryAnn was extremely helpful in not only helping us with furniture options but with advice on cleaning an outdoor set we purchased the prior year that saved us a lot of money compared to if we had to hire someone. Great customer service!

The moment I stepped foot in the Brunswick store I was very pleased with the service I received. The whole team was knowledgeable and friendly. I would like to give a big shoutout to MaryAnn for being such a great help. She took her time in helping me find exactly what I was looking for and was extremely personable. I cannot say enough how great of an experience I had with them. I would highly recommend their store for your furniture needs, and will definitely be shopping here again.

Amazing sales team, got a really great deal on mattress. Come see Eric.

Love this place always helpful and full of knowledgeable employees to help me out with my home furnishing needs

Great service putting the customer and customer needs first.

Amazing customer service.

Sommer Ferguson helped our family pick out living room furniture and she was not pushy in any way. We got the furniture we were looking for and spent less than we thought we would.

Nice furniture, excellent service team, including the excellent delivery staff.

They were great and super helpful!!

Summer and staff are awesome! Lovely and fun. Great place for great furniture!

That store was super, we had excellent service. Maryann had the knowledge and patience to guide us through the sale .

If I could give this rating a negative I would! Spent almost 12k on furniture to be treated like trash. Absolutely HORRIBLE customer service and communication.First I feel like I was profiled on my race. No passion for their job! Was lied to SEVERAL times by phone reps in store associates and managers about deliveries. From the beginning we opted for partial delivery. Was asked 5 different times after the fact if we wanted partial delete even though we signed up for it when we first purchased the furniture. Purchased Furniture on Wednesday and was told most of the furniture was I. The warehouse and it should be delivered by the need of the week. I talked to 4 other representatives in person and on the phone who all lied about different delivery dates. And waiting on a 48 hour call that never happened. Went in the store the associate acted like it didn’t matter. Now we’re being told it won’t be delivered until the following Saturday because it was a glitch in the system and I cannot get back on the delivery schedule. Will definitely NEVER GO BACK. I highly do NOT RECOMMEND.Unless you want to wait forever on a delivery and be told several different dates.

Excellent customer service!!! Friendly place to shop. Clean and inviting!!!

The Brunswick Store I ordered my bed from, was very helpful in helping me with my purchase. Kept it honest with me about the expected time frame for delivery of my order, and it still was ready for pickup within a couple of days from my purchase date. I cannot remember the names of the two gentleman I interacted with, but I do know if either one is on shift while you are there; they will go above and beyond to help you and make the process that much easier for you.

Maryann was wonderful to help us with our new mattress purchase! The other staff who helped were fantastic too! We were able to painlessly order our mattress and accessories! Thank-you!

Great experience at this store with sincere customer service. Sales persons are attentive without being pushy. Have bought from Ashley furniture before and the quality is great without prices being crazy! So impressed that Eric remember us when we came back a few weeks after our first visit. He even got the store manager Jonathan to complete our sale so we wouldn’t have to wait. Jonathan helped us capitalize on sales and discounts and even carried an ottoman over to help me color match a table! Great job!

I love my table, and Mrs Maryann so very nice with my to find it.

smells amazing, had wonderful help, even got a baby cute hand sanitizer!!

Great customer service!

Great experience, friendly customer service, great products. Our salesman took the time to answer all of our questions!

Super helpful staff. Will be back for sure.

Dealt with Maryanne and match online price and was very informative and helpful. Purchase process simple and fast. Thanks

The staff is so helpful, personable, and professional! I walked in told them what I was looking for and they took me right to it. Delivery was fast and and professional.

Absolutely loved the store. Will definitely be coming back for a mattress

Summer was extremely helpful which helped us to make our decision to purchase today and not delay

Summer was outstanding and very attentive. She was very helpful with out purchase and placed our needs above all else!

I Danny a 5 🌟 ratings

I give Danny five stars 🌟 ratings

My husband and I love this store. Summer helped us crunch the numbers and really went the extra mile to ensure we are happy. We will for sure come back again!

The people here are wonderful please give this a shot. I worked with Summer and was very pleased with our experience.

Ms Summer was very profesional and thorough. Her patience and courtesy was very appreciated. Great customer service!

I had a super experience with Ashley furniture in bruswick, ga. I buy entertainment.

Jonathan was very attentive and patient to my request. Definitely will be back

Sommer was very helpful in finding the perfect accent cabinet for our foyer.

I had a wonderful experience today in the Brunswick Ashley Store today! Sommer helped me pick out a beautiful piece for my foyer. Happy customer!🙂

We had the best experience at Ashley’s today in Brunswick, Ga! Our sales associate Summer & the manager Jonathan were extremely helpful and guided us through the whole process. Thank you so much.

Can’t say enough about all the help I received at this store. I had a difficult time picking out the right dinning room set and chairs…but with the help of three sales reps I feel I Purchased the perfect set from my home… Not only that they matched the price on everything with one of their competitors… Very happy to see videos of customer service…. Thank you… Ashley of Brunswick

Jonathan, Mgr. was so helpful to us.

Great staff!! Very knowledgeable and welcoming!!

Johnathan gave us a great help and assisted us to what we were looking for.

Come see Mary Ann and Jonathan! You will for sure leave happy 😊

Great experience very nice and helpful

Great experience with Eric, John the manager was great checking in making the experience enjoyable.

Amazing experience with Eric & Jonathan.. super quick and convenient. All of my questions were answered and they were extremely patient with me. Will definitely be back!

Excellent customer service. Thank you for helping us find the perfect sectional

The way these employees park their vehicles shows an undignified level of privilege and lack of care for customers and others. We have been here more than once and they are parked this way each time… It is not like they are nice nor expensive vehicles (which wouldn’t make a difference), parking spots are lined the way they are for a reason!

Moya Stephens helped me furnish my new home she was very professional and extremely sweet person. I definitely will b going back for my patio furniture once the outside work is completed. Brunswick Georgia Ashley Store She’s a 10 !!!!!

Maryann is an excellent salesperson.

We have several rental properties. We are always replacing and updating furniture as we go. If you want a furniture professional that actually listens to your needs and provides what you want at the price point you seek and with extensive warranties ask for Mary Ann Cason Hobby. She provides excellent service on high quality furniture with service after the sale. I also show her pictures of the rooms I’m r placing furniture in and she makes sure everything matches and flows. All are experiences ar 5 star. She’s my go to for furniture and accessories!

At the Brunswick store, Maryann Hobby was so great to work with. We were unsure which mattress we wanted and she was patient while we laid on all of them 😂. Finally deciding on a great King adjustable with an awesome Zero gravity feature. We returned about a year later to try out all of the sectional sofas they had. Again, Maryann was there and pointed out all of the sectionals, and we lounged around on all of them numerous times. Not once did she rush us, or push us to the most expensive sofa. She gave us time to feel comfortable with our decision. We will be back again for our next furniture need!

Doing business with Moya Stephens was wonderful! She really caters to your need and wants and I didn’t feel pressured to make a purchase. Great salesperson

Moya Stephens was such a wonderful help great customer service very polite lady will definitely be stopping by again .

Need furniture? Look no further! Eric G. knows his stuff and is very knowledgeable. Ask for Eric for any furniture needs!

Moya was amazing she answered all questions and made the experience great!

The salesman Eric is outstanding! So kind, so patient! Even though we can’t buy right now because we are selling one house and buying another, he gave us the best service! We will see you soon Eric!

MaryAnn was AWESOME! Top notch customer service, very knowledgeable and efficient! We appreciate you!

Mary Ann was amazing!!!!!

Johnathan was great

Maryann is an excellent salesperson. Help me with everything I needed and I could not be happier. Thanks so much!

The store manager was very helpful to me and my wife. we will definitely be back.

Eric was very helpful when we visited the showroom and is an extremely knowledgeable person about all kinds of furniture!

Store was very nice and staff was very nice. Moya was very helpful with me and she helped me with everything going to buy soon.

The store was neat and organized! Shout out to the visual there!

The Store looked amazing! Kudos to whoever takes care of the floor. I had a budget of $1500 and spent over $4000. I wanted everything. They need a raise.

Johnathan & staff provided us excellent service & communication! We look forward to doing business with them again in the very near future!

Fantastic service and great selection!!

The Brunswick, GA Ashley store has a nice showroom, good pricing and quality furniture. What sets this store apart is the outstanding customer service! Go see Jon, he's amazing to work with!

Very clean. Attentive and friendly staff! They were helpful with any questions we might have.

Great staff & service.

Very friendly and informative staff.

Great service in store (Moya Stephens)!

Maryann was great helping me find the perfect couch for my home! ❤️

Great store with great service. I will be coming back in the future for my furniture needs.

Great store!! Always clean and the staff is awesome

My husband and I continue to enjoy our adjustable bed. The young lady who assisted us through the process made it very comfortable and stress free. Ms. Moya was a delight to work with. It had been forever since either of us had purchased new furniture and neither of us knew anything about adjustable beds, mattresses or frames. However, Ms. Moya was quite patient in providing the information we needed to make an intelligent decision. Also, if anyone has bought furniture lately, they would know that shipping takes forever. Ms. Moya recommended that we go ahead and purchase the adjustable bed and mattresses even though the frame would take much longer. Well, we did and we slept well while being able to adjust our bed until the frame got here. Just wanted to say thank you to Ms. Moya! Overall, the entire purchasing and delivery processes went 100% Thanks Ashley Furniture Brunswick!!!

Go see Eric or John these two guys are great. Exceptional customer service. Thank you gentlemen

Great looking store , great selection.

Great selection!

Maryann was a great help to me in my search! Excellent customer service and great products! Highly recommend.

Great selection and very kind helpful sales staff! Jon did an exceptionally good job helping us find the perfect couch for a good price!

Jonathan Jones is the man! He was the perfect person to work with. Didn’t follow me around but answered all of my questions & didn’t pressure me to buy. Ask for him the next time you stop in!

MaryAnn was amazing! Helped me find exactly what I was looking for! 😊

Ask for Maryann she is a huge help and amazing at her job 💙🙏🏼

I have been waiting on a piece of furniture now for 7 months! This is ridiculous. I went to a local place and ordered had it within two weeks.

Mary Ann Hobby was great. Good customer service. Very knowledgeable.

I would give them no stars but it won’t allow it! Worst experience ever buying furniture! Spent 6k in October and still waiting for my cushions! They sent the wrong cushions several times! Several people have tried but can never get it right! Ridiculous! They delivered my furniture and damaged my floor not once but twice! I need more furniture for my new house but will not buy from Ashley! No one cares at this location! Horrible customer service! Paid extra for protection and my dust shield came off my couch and they sent a new I guess I’m supposed to flip my huge sectional over by myself and fix it! I could go on and on but it’s not worth it they don’t care! I’m going to try to go higher up I guess! My next purchase will not be local or at Ashley’s they ruined it for me! Thanks again Ashley’s staff!

trash. screws not even long enough to connect twin bed together. im having to dig a deeper hold just to push the screw through. messed up my delivery date and all. never will order from yall again

Moya Stephens was such a great help when it came to buying a bedroom set for our first home!

They have some nice furniture, however it may take some time to get what you want due to current availability.

Although we haven’t received our furniture yet, I want to give a huge “shout out” to Eric and Jonathan for making today’s process so easy! Our task for Eric wasn’t an easy one—find furniture that is unique, rustic, high quality and available! Not sure how he did it, but Eric was able to satisfy all of our requirements and took the stress out of the process as well. Keep doing it right, Brother!

So I bought 2 night stands and a dresser in Nov 2021. I was told it was about a month before they could deliver the furniture as they didn't have any in thier warehouse. I was fine with this, especially in light of the 'supply chain shortages' of the time. Come Decemeber the two night stands were delivered and I was told the dresser was still back ordered. I was told I would receive a call when the dresser came in. I called in January, because I hadn't heard anything. I was told they will be here in March. March comes and I hear nothing. So I call again and I'm told now it will be here in May. Mind you I was charged and am currently paying on all 3 items which I began payments in January. It is now May 5, 2021 the exact day I was told that the dresser would be in the warehouse (7 months from original order). No call, so I call up Ashley and much to my surprise they have no information at all. When I called the store I am re-routed to a call center and I can't even talk to the store. The customer service representative was very kind, empathetic, and patient with me but unfortunately since she has nothing to do with this store her kindness has no affect on the review but should be mentioned. The fact that orders can go this long and it takes the customer to reach out is 100% outrageous. I will never purchase furniture from this or any other Ashley ever. I am now waiting on store management to contact me to see how they are going to get me my furniture... EDIT: I will up by 1 star only... because 9 months and 26 days... or 299 days later did I finally receive the dresser I ordered in good condition. Additionally I did speak with store manager but... I don't feel like he had any impact whatsoever on the outcome. He was friendly and courteous. So the staff get the stars, the company loses them. Still will never buy from another Ashley again.

Very good selection of furniture but Because of covid though there is a long wait if you order furniture

The store manager is always there and very helpful. He remembered me from months ago and recalled where I worked and inquired how it was going. I don't have a memory anything like that. Impressed.

HIGHLY RECOMMEND NOT PURCHASING FROM THIS STORE! You may not see your furniture or refund for some time. Ordered 2 end tables in November of last year. I was told it might be 8 weeks before it arrived. No problem there, however it has now been 10 weeks and they cannot tell me when I will see the items for sure but may be late April. Good luck getting your money back, the store makes it impossible to speak to anyone who has the authority to cancel your order. I've tried 8 times in the last 2 days and still no luck. Multiple times the call disconnected. Pretty suspicious.

We made a purchase on October 9th, and we were told the furniture should be delivered around November 6th. By mid November we had not heard any updates so we stopped by the store for an update. We were then told it would be delivered by mid December. On December 17th I called for an update and was told two pieces had arrived but they still didn't have the 3rd piece. I was told the 3rd piece would be there the first week of January. I won't buy from Ashley again if it takes 3 months to get your furniture.

Jonathan Jones helped us find the perfect dining set. Thank you!

Jonathan Jones helped us so much with the perfect Tempurpedic mattress. Thanks for the great service! Delivery took 2 weeks, but well worth it!

Jonathan Jones helped us with the perfect mattress. Highly recommend!!!!

5/24/24 Update: Jonathan has done it again! We wanted to update our personal couch, we bought a sectional with different pieces that were shown in the store. Jonathan helped us with understanding how the pieces could fit together for us to customize to fit the layout of our living room. We are very pleased, couldn't be happier! We needed a new couch for my disabled aunt, Jonathan Jones helped pick out the style, material, and color and we couldn't have been happier!

My experience at Ashley’s was great. I went in looking for a bedroom suite and a kitchen table. The sales associate Moya was very helpful and provided me excellent service. Made it very easy to find what would be suitable for me and my family. I’m pleased with my selections and will definitely continue to shop at the Brunswick location.

I had the pleasure of being served my Moya Stephens and she was very professional and attentive. She was very kind and invested in making sure I left with what I was looking for and was happy. I would definitely shop with her again.

Moya Stevens was the best she really took her time.

The people in the store were very nice but we are past our delivery date!!! They have extended it out another couple weeks. There is no reason it should take this long to deliver furniture. If you want your furniture in a timely manner do not buy from Ashley! Every penny is paid for our furniture yet we don't have it to enjoy! Not happy!

worst buying experience ive ever had. too many problems to name. delayed shipping. wrong items delievered. missing items. now finally the bed that was delayed a full month arrives with a rusty frame and the wrong foundation. literally every item i ordered had an issue of some kind. will never, ever use ashley again

Furniture is a little pricey, went shopping for a bedroom set for daughter, walked in no one said hi until we we 1/3 around the store an employee whom she waa helping another customer spoke. No one came to asked if we needed help, we walked up to 2 guy employee who were talking to ask for help, we said never mind because his vibes was given us the i really dont want to help, left and went to farmers Furniture and was treated amazing.

Levi is amazing and helped us get the couch we LOVE!

Giving 1 star. We ordered furniture with ashley almost 3 months ago and still have not received all the items We are being told all kinds of different things when we call and talk to customer service or whoever. It is ridiculous. Items keep getting pushed back month after month. We didn't know this would be the case when we purchased the furniture. I would highly recommend not buying from this store.

Employee owned and operated. Furniture made in USA. 😘

DON'T SHOP HERE IF YOU WANT YOUR MERCHANDISE, IT'LL NEVER ARRIVE! Dad ordered a recliner in October. For moms xmas gift! Was guarenteed by 12/2 never arrived, after making calls was told there was a delay and it would be here xmas eve. Was then told 2/22, here we are people missing school and work still no recliner. No phone calls apologizes or appeasements offered. Terrible company, terrible customer service, terrible communication skills!

We went into the store to specifically purchase items that were in stock. We had guests coming on short notice. We wound up purchasing our third choices just because we were guaranteed they were in stock and could be delivered on a certain day. That day came around and we received no phone call with delivery time as was told would happen. After making calls ourselves, we were told that no delivery was coming because the items were back ordered. Not only were we lied to when we bought the furniture, no one even bothered to call us and let us know to not expect delivery, and to give us time to find other furniture.

Had a great experience, the sales lady was very knowledgeable and really nice!

It's a super nice and big store with a lot of options, but the quality of the products with that high of a price? A lot of products are "fake wood" and you can clearly tell and they are still hundreds of dollars expensive. Also I feel like you are not welcome if you ask for cheaper options because you can't afford something they showed you. I mean isn't any sale better than no sale? I got to give it to you that you have some comfortable couches tho!

They are very nice and they have nice things there

I will leave you with this. Their business model is over promise and under deliver. The furniture is good so that is why I gave them 2 stars versus 1. Also I would not recommend buying the warranty. It is through a third party and they do not back it.

A wide range of choices. Will be back.

Sales rep Nicole Smith was very friendly & helpful....

Good people decent furniture just make sure you check your receipts for appropriate charges

Please ask for Jonathan Jones for all your premium mattress needs!

Great customer service, very knowledgeable about products, very satisfied with purchase. Store manager Ricky Culver was amazing, made my purchase flawless!

Bought a side table online and after waiting 2 months (backordered) it finally arrived. When putting it together, one of the legs was missing a threaded screw inside the leg. Rather than call Customer Service, I went to this store and asked if they could put one in the leg for me. The lady at the front was happy to help, until she asked if I bought it from that store. I said I bought it online as this store did not have it in stock. She then stated that they could not help as they are all franchises and I didn't buy it from this specific store. I spoke to the store manager and she reiterated they wouldn't be able to help. All I needed was a screw, not a replacement of the full item or the leg. Just a screw that probably costs 10 cents. Well now its costs them more than that as I will never purchase anything from this store in the future.

The store itself is fine. The warehouse is a joke. Delivered items unassembled even though we paid extra for delivery and setup. They had to take the tv stand back to the warehouse to be assembled and redelivered on a later date. Both delivery and warehouse were some of the most incompetent people I've ever dealt with. Just know you will get pieces of what you order on different dates and that's if they even deliver it properly.

Yesterday i bought a new living room and bedroom set. Miss Alex in the Brunswick location was awesome! She not only got what i fell in love with, but went above and beyond to make sure it was in my price range! Thank you so much for everything Miss Alex! I sure will be coming back to her for my next house hold item set! Y'all Rock!!!

Friendly and helpful.

I enjoyed everything the sales person was great

No one approached to see if I needed help

Wonderful! Beautiful furniture!

Tony A. was GREAT! All details were explained. Great Customer service!!

Very helpful staff and an excellent selection. Delivered the sofa on time.

What a great experience shopping for a mattress at Ashley today. A team of gentlemen, Lance Applegate and Shaun Smith, took perfect care of me and treated me like a princess. I can’t wait to sleep in my new hybrid king mattress. I will definitely come back when I need new furniture.

Absolute integrity. We went this past Sunday to purchase a bed and mattress. The service was very good as always. Later that day I found the mattress cheaper at another online retailer. I called first thing Monday morning and left a message with customer service. Shortly after the store opened Shaun, the sales manager, called me to assist. I explained what I had found. Shaun quickly refunded the difference and took an extra $100 off the delivery . This was exceptional customer service. Thank you again to the Ashley Brunswick team!!!

Very freindly

good place

Price was extremely high for what I wanted. Wasted a few hours of time. Found the same thing somewhere else cheaper.

I like the product they have good stuff and good prices.

Manager Shaun Smith was very knowledgeable and helpful. My new Stearns & Foster mattress is just right. Thanks!

Best furniture, price, and protection! Please ask for Jonathan in the premium mattress gallery as well as beautiful home furnishings!

Loved Ashley. Susan was great to work with me.

First time in Ashley's Home Store. I found that there is a wide selection of furniture but way over priced for me. If the quality was better I would see paying the price they asked. Maybe because I am accustomed to real wood furniture or better quality and getting my monies worth..just my opinion.

Philip was outstanding

Excellent service in the store but, nearly a 4 weeks wait for delivery. Also be sure to pay attention to and check all the math while you are discussing pricing and options.

Good stuff cheap

Nice furnature

Great experience. Purchased 2 twin beds and mattress sets. They delivered and set up a few days later. Very nice salesperson!

Stacey and Debbie were amazing! They helped me furnish my business and stayed within my budget. I'm very happy with my purchases!

Great place

Purchased a bedroom suit, and they delivered just my bed 2 weeks later. The delivery was done at 10 pm. Still waiting on my dresser and chest. They claim everything is back ordered. I will never buy from this company again.

We bought a bedroom set from the Brunswick store several months ago. The set was delivered and every piece of furniture had issues. The furniture had unfinished spots in various parts that look like Ashley didn't do any quality control. When we complained to the Brunswick store, they said it wasn't there problem. We have tried over and over to get the furniture fixed, but all we get is static from Ashley Furniture consumer services. Don't buy from these people. Take the time to drive to Jacksonville for better service.

Their employees were rude

We had a great experience with the sales staff here and they have a great variety of choices for every style! Love that they had so many Tempurpedic mattresses to try out!

Absolute worst place! Spent $3500 and didn't get what I ordered. Complete nightmare!

Staff very helpful and professional. Mgmt did everything they could to give me the lowest price and best services. Will be very glad to recommend!

We went in on June 3rd and ordered tons of furniture which was scheduled to be delivered July 5th. Only half of my furniture was delivered and with the purchase I had a Kitchen island with two stools and a dining room table with SIX chairs. They delivered the two stools with no island and only two of the six chairs with no table. I was told on two different occasions that my date has been moved back which put me in a mess because I already had planned a housewarming party so I go to the office in Brunswick after already talking to customer service to get my money back but they tell me they could not refund my money (I paid CASH) until I bring back the chairs and stools that THEY DELIVERED TO MY HOUSE. I visited another local furniture store after leaving Ashley’s and I told them my story and they also told me that I was the 4th customer to come in that day to complain. I WILL NOT EVER go back to Ashley furniture. But on the bright side I went to the other store and ordered almost identical furniture for almost half the price. So I’m guessing it was a blessing in disguise.

Went to buy a dining room table. Found the perfect one for $699. By the time we went to pay for it, they added $129 for assembly, $80 for delivery, the table's final cost ended up with a price over $900. I sure feel like they were running a scam on me. DO NOT BUY ANYTHING FROM THESE PEOPLE!!!!!!

Eh...

Good visit

Awesome place to buy your home furnishings!

Good furniture you can't leave here without buying something

Nice selection, decent prices. But it felt like a visit to a used car lot. Salesperson would say anything to make the sell, including lying about delivery dates and times. We spent $7,000 while we were there, yet they are unwilling to deliver the furniture when they said they would. I'm having to take time off from work to meet the delivery people. Ashley Homestore just lost two good customers. Update: after taking the time off work to meet the delivery people, they delivered the wrong furniture. Not only that, we were charged $400 extra for the wrong furniture. When I spoke with customer service, they informed me that they would do nothing to resolve the problem, other than switch the correct pieces out, which requires me to miss more time at work. So, I spoke to a very polite manager named Jennifer who offered an apology, and assured me that they would call me the next day and make things right. Well, she politely lied. Still haven't received a phone call, and still on the hook for $400 extra for furniture we did not want. Update #2: Just got a call from Josh at the corporate office in Jacksonville. It was a very good conversation, and he assured me that the matter will be resolved in a satisfactory manner. I'll reevaluate my rating after the problem is corrected, but I am very optimistic at this point. Correct table was delivered today, Saturday May 19th. Josh Grieves was the person who spearheaded the effort to make the situation right. Changing my review from 1 star to 2 stars, although Josh did a 5 star job.

This is the bed set we got from here. THIS IS THE BEST EXPERIENCE I HAVE EVER HAD AT A Furniture store IN MY LIFE!!!!! We walked in there about 35mins before they were going to close. The women was so beyond helpful. They ended up staying 2 hours late. We did not feel rushed at all either. We tried 4 different beds out multiple times and they just gave us our time and even told us to lay on it a little longer to make sure it's the one. Then they tried there absolute hardest to get us the best deals to on the bed and bed set. We will not go anywhere else. Absolutely mind blowing how nice, considerate, helpful, and understanding they were.

Wonderful selection

Please fix your computer system! When I ordered my furniture the system was down and had to be "manually" entered. 3 days later when I call to check on it, the system is down again!!! Plus now they gave me a different delivery date.

Very friendly staff. I have bought furniture from here from years. But, when my realtor told me they price gouged, I started doing some research of my own. They do offer 60 month financing interest free, which is a nice thing, except you have to agree to pay a higher price for things. So, basically, they are putting your interest into the higher price. When you can get at least 48 mths financing somewhere else, where you dont have to pay extra. They got us on that one. But then, they will really get you on the 5 yr protection plans. My husband and I are paying $750 for a sectional and a area rug. We were guaranteed the same coverage plan elsewhere for $399. And to top it all off, they use a 3rd party delivery company. So, instead of your standard $99 delivery fee we are paying $314 for delivery. We were told that we could choose our delivery date which is not true at all. Once the delivery company called to set up our delivery, we were told they only come to our areas on Fridays. Which means my husband or I have miss work in order to get our furniture. On Fridays, we both work over an hour away from home. Very inconvenient for either one of us. It also means that we can't carpool to work as well. Just please, do your research before signing a contract with them. You could get a much better deal somewhere else.

for years hv bought furniture here but wont buy any type of cushioned furniture again as padding is cheap & not does support body very good-bought 2 sofas & within a month both had same problem w/feeling braces & springs in seats

Very helpful staff. We went there today and Jasmine was a great help.

Friendly staff!!! Very helpful! Daniel is awesome!!!!!

I went to Ashley to buy a mattress because the one I had was so uncomfortable that I was not sleeping well and would wake up with back pain and sometimes numbness in my hand or shoulder. I would give a five star rating to Cory B., who is a manager that is no longer there. He would do anything to make the customer happy. Cory left right after I bought my new mattress from Ashley, which was the Hybrid Tempurpedic Prima - (turned out to be much worse than the mattress I was replacing. It is without exaggeration the worst mattress I have ever owned in my entire life. Literally). I was originally told that I could exchange the mattress if I didn't like it, but when I tried to do that was blocked and I am now stuck paying for an extremely expensive mattress I absolutely detest and loathe. So I had to pay more $$$ out (to another store) on a latex topper and a wool topper in an attempt to try to make this horrible bed more comfortable. Its a little better now than it was, but it's still uncomfortable. I still wake up all night tossing and turning. I might be forced to order an online mattress like "Purple" or "Lucid" or "Saatva" and sell this expensive, awful Hybrid Tempurpedic Prima to someone that would enjoy it. You know, like someone who likes to sleep on the ground or some other extremely hard surface. Like maybe an Indian who sleeps in a teepee, or a cowboy that sleeps on the trail, or a homeless person that sleeps in a cardboard box, or someone like Tom Hanks in the movie "Cast Away" when he first comes back to the States from being stranded on a deserted island for many years. You know, that type of person. I think they would really love this mattress. There is no way though that they would pay what I paid,...I mean...am still paying, for this slab of metal coils with a thin piece of foam on top. Oh, and also, you can find the exact same stuff online for half the price they are selling it for in the Ashley store in Brunswick. They had a fur blanket/throw in the store for $99 and I found the exact same identical throw online for $50. I should add that most of the sales people are nice, but then again generally sales people tend to be nice to you,... before you buy, since rudeness is counterproductive to their sell/commission.

Levi was absolutely fabulous. This couch is so comfortable and it looks amazing. He was kind the entire time and helped guide me until I found the perfect couch for me. Ashley's never disappoints with their amazingly vast selection and their sales associates who give their all to make sure you're satisfied. Thank you so much Levi!!! I highly recommend him to all who visit!

Came here back in March in desperate need of new bed sets for my daughters. I spent maybe 5 or more hours in the process Because Of my financial hardship and just switching jobs. To make a long story short I was able to pay out of pocket for their mattresses. An everything else would Be leased. Little did I know that progressive leasing company were a bunch of crooks, I pay 174.23 every two weeks. They only approved me for 2,000 in which I have to pay back more then I bargained for. In a 12 month leasing agreement i have to pay back 4,181.52. I will never return to Ashley’s furniture.

Walked in good greeting and helpful service .. Stacy helped me.. ;)

The people in this store are very friendly and informative. Special recognition to the store manager and Rob. Thank you for your fantastic service!

Melinda was incredible helpful! Living in Denver and furnishing a townhouse in St Simons had its challenges but Melinda and the Ashley Furniture Brunswick made is easy and seamless. The customer service was above and beyond my expectations.

Great place! Thanks for the new bed Nicole!

Levi was a great sales associate. Furniture buying is kind of liking car buying, you often expect the sharks. But he was so helpful, not overbearing, and very genuine. Thanks so much for your help Levi. And to Ashley, you are lucky to have an employee like Levi Futch.

Automatically added extras. Outrageous deliver charge so we decided to pickup but that was an hour away so we still will to avoid delivery charges. Said everything was 20% off but then only if you get the furniture protection and delivery. We were going to walk out but they said they would override that. Took a long time to get to payment and waivers to sign because we declined things.

Service was above and beyond expectations, very helpful and friendly. I will 100% return to this store for future purchases.

Everyone was friendly, helpful and professional. It was a wonderful buying experience.

Great personal service. Levi was very friendly, helpful, and knowledgeable. It was a real pleasure doing business with him. A+ customer service.

They worked with me to set up a price and delivery date. Rob was in touch with me throughout the process. He and the rest of the team made it very easy. I'd happily do business again.

Levi was very helpful and considerate. The entire staff was accommodating to my needs and answered my questions accordingly. Prices were high but such is life.

Levi was very patience and helpful with us. I highly recommend that anyone shopping should ask for him. The only thing was that when I went to pay he moved on to another client and didn't even say good bye or thank me for my business. Kind of disappointed in that aspect. Hoping for the best for delivery and set up!

Very good experience this evening buying a new sleeper sofa for my condo rental but why does the paperwork have to take so long.

Sheri was great! Thanks for the help!

We had a great experience at Ashley Homestore in Brunswick. Everyone was so helpful, friendly and we got a beautiful piece of furniture at a great price.

Sherrie was amazing and answered all my questions! I am very impressed with the level of service I have received today!

Good positive no hassle. Let us make up our mind. Done deal.

Great selection! Hands down this was the Cleanest furniture store in Brunswick! I didn't feel pressured here and was able to get everything I needed for a bedroom suite and living room! Kat was my salesperson and actually listened to what I needed to make my home feel complete! I had a lot of decisions to make and she made it easy! I would definitely recommend this Ashley Furniture Homestore location!!!! Ask for Kat!

The experience shopping at your store was mostly informant and enjoyable,the sales lady gave us her attention and helped us with our physical needs as well as wants .next time we need furniture we will go there first. JOAN MOODY

5 stars to Ashley Furniture for their wonderful help in finding the bed of my dreams. Miss Wendy Pennington was my sales rep, who took great care in guiding me through the store to help me find my perfect mattress. She answered all my questions, and best of all, she made sure my platform bed was delivered in two days! I would recommend Ashley Furniture and their wonderful sales team to anyone looking for a great deal.

Friendly staff and very helpful. I would use this store again and again. Thank you Ashley's staff for your great service and hospitality.

Corey and his team are consummate professionals. They extend every professional and courteous effort to produce a satisfied customer. A. Martin

Great

Great experience!! Kathy Rogers did excellent!!! Debbie was awesome too!!!

Everytime I've gone to the Brunswick, GA store I've always been treated with respect. They also acknowledge me after the first time I went in with familiarity. The young lady named Jasmine who helped me, when I bought my new bed and mattress, was very knowledgeable about everything. She also helped me when I had a problem with the cover for my new mattress. Which the cover did exactly what it was supposed to do!

I really had an awesome experience here at Ashley in Brunswick. Our Rep was Cory Bartolo yes I had to shout him out. I had my daughter who is very active and my niece with me. He took care of us really good even helped my niece get her what from unstuck to her hair. The service was amazing he did everything in his power to help me out. I really really appreciate everything he did for us. Thank you Cory you Rock!!!!

My husband and I had a very good day shopping for furniture today at Ashley Home Store in Brunswick. Melinda Brinson , your sales team person, was very helpful. We found what we were looking for in a matter of minutes. Thank you so very much for such good people in the Brunswick store. And thank also to Diane, she was wonderful.

We had a wonderful experience at the Brunswick store! Debbie and Sheri were both a pleasure to work with! They went above and beyond to make our one year old and eleven year old happy while we made our final decisions! We are happy with our purchases and can't wait to see them in our home!

It was Perfect time. Thank you so much for kindness for children. High quality and good price.

Good will shop again

The store is beautiful, and Debbie and Cory were very helpful. They not only gave me a great deal, but also excellent service. Will definitely shop again!

Very helpful sales people!

The customer set was great. The fact that you can't pick up at the local store is a negative. Would have gotten 5 stars if that were possible.

Jasmin Williams and her managing staff were awesome! And we had a wonderful experience at the Ashley Homestore in Brunswick, GA! We can not wait to get our furniture in our new house😍

Completely satisfied with customer service by the sale representative. Very informative.

Excellent service and wonderful staff, definitely doing all my furniture business with them!

Sheri was very knowledgeable and helpful, and after leaving and looking at other stores, we came back. Good quality and reasonable prices. Sheri even found us a little more of a discount.

I love my furniture. The team at my local store was so awesomely efficient and professional. I will definitely recommend them to people I know and the music OMG the best!!!! Go visit Ashley Homestore at Glynn Isles you will leave with a smile on your face and a little bounce to the once.

Tremendous experience throughout shopping & financing. Sales associates/manager were pleasant & friendly. Shari was extremely knowledgeable & helpful. Hoping delivery (2 weeks) and setup completes smooth transaction. Many Thanks!

Sales Representatives Melinda and Cory were very helpful and friendly, and I felt comfortable walking around the store and taking time to look and decide what furniture suited my needs. DPM

Very courteous, knowledgeable and friendly

Had a great experience at Ashley Furniture. Ashley was very nice to us and extremely helpful!

It was excellent Corey Bartolomeo & Levi Futch made the experience wonderful as well as entertained us! I'll definitely be back!

Ms.Wendy was amazing!!! She was extremely helpful!

Jasmine and Cory were great. Not going boy were they patient but they created a mock up of my floor plan and illustrated what the furniture would look like in my room.

Listened to our needs, very knowledgeable of inventory, discounts and was able to find just what we needed at excellent quality and price, very pleasant working with Levi!

Everyone was extremely helpful and polite. Sherri has a great sales approach and attitude. No pressure, but somehow right there if you need anything. We will definitely go back.

Friendly and helpfully

Jamie Keltner was amazing and very friendly. She made our overall experience incredibly positive. I could easily see her as a team leader. She was knowledgeable, and informative, and has earned all of our future business. Do not lose her.

Jamie was very helpful and had a great attitude! It's nice to see someone who is so friendly and eager to help us with any questions or concerns we had while in the store. We will definitely continue to do business with them! Thank you for such an amazing experience! Keep up the good work!

I have been to numerous different furniture in the last two years searching for that one piece I just couldn't live without. I walked into Ashley's today (unknowningly crept into a staff door ....not knowing they hadn't opened for the morning yet.. :/) And I was welcomed by the entire staff (attempting to have their meeting that I so rudely interrupted ) They eagerly invited me to look around while they started their meeting. I explained I was just killing time and wasn't interested in purchasing anything today... Not too long after I started looking the floor manager touched base with me... not to sell anything! But genuinely just to make sure I was ok :) I walked around the store chatting her ear off and plopping down on each piece of furniture we passed. During my two hour venture of "not buying furniture" Not once did I feel like she or the sales associate...grew impatient or like I was waisting their time! I have an Ashlie's in my area but after my interactions with the staff I couldn't imagine searching anywhere else! The entire staff was truly genuine and could care less if I were buying today tomorrow or never! Their customer service is beyond any expectations or any other company I've purchased from before. I've already picked out my next purchase! And as long as that same crew is there, I won't purchase from anywhere else!

Ashley was wonderful! She was very knowledgeable about the items I looked at and was very personable.

Decent selection. The employees greeted me immediately which was nice and they made an effort to answer all my questions thoroughly.

Jasmine was very helpful and gave pertinent information that contributed to me making great decisions when buying a mattress and furniture.

No pressure, great friendly service.

Best service I have had in along time

Though there is still some question about whether or not I will be getting the coffee table and end tables I want I am pleased so far with the way I was treated. If everything goes as smoothly at the final product I would more than likely recommend this store to others. My sale lady Sheri was very helpful.

Great experience and our sales person was not pushy and gave us space to discuss our purchase. And actually did paperwork like three different times because we couldn't decide. Will be back.

Today I made a purchase at Ashley home store, Wendy helped me find what I was looking for and the sales manager Cory was able to get me the right price for my purchase. I was more than pleased with the above and beyond customer service I received! Hats off to all the staff at this location!

Employees and store manager were very helpful in answering our questions and navigating us to the furniture we were looking for.We are very satisfied with our Ashley furniture.Sinserly Wayne Harrington

The service we received was excellent and the person that helped us was awesome. He was so nice and answered all our questions. His name is Levi Futch. He was awesome. I highly recommend him.

Nice furniture

My husband and I just put new flooring in our home and we knew that we were also going to get new furniture. We had visited the store late last year to get some kind of idea of what we wanted. Sherri met us at the front door and was very helpful. Today we went back in and Sherri was there again and we purchased a power reclining loveseat, a tv stand and a beautiful rug. Thank you Sherri for all your help and I'm sure we will see you again in the future.

Nice people, beautiful furniture, fake plants

Sarah was extremely helpful and listened to my needs. Love my furniture selections. Thanks Ashley Furniture!

great

Friendly staff, Sherri did a great job

They took time to explain things and work with us to meet our budget

Debbie's a hottie (this is Debbie)

All my furniture came from Ashley so the day after Thanksgiving I bought a mattress a sales man(guess I shouldn't say his name). Needless to say when it was delivered it was not the right one(it was like sleeping on the floor). Called and talked with Jennifer and she worked with me and took care of the problem without me having to drive 50 miles back to the store. New mattress will be delivered December 10th, 2016. She stayed in contact with me and let me know what was going on and was so helpful. Jennifer is a wonderful asset to your store. Would like for her to recognized for all she did for me. Needless to say I will buy from her from now on. THANKS Jennifer :)

New store. Clean. Friendly staff.

Terrible!!! Waited 3 weeks for an ottoman to be delivered to the store. (Which they arranged) After hearing nothing, I called to find out what was going on, only to be told "they kicked it back"! What?...Sorry corporate won't let anything sit in our backroom. Why would it sit in the backroom? All you had to do was call me and I would have picked it up or better yet, you could have delivered it. I would have paid! But not even a phone call to notify me!!! Last business I'll ever do with Ashley Furniture.

Watch out!!!!! If you want your stuff delivered! They charge at least $300 for delivery.. Have to wait almost a month before it gets delivered and the day before they will give you a 3 hour window of 10:45 to 1:45 when it will be delivered.. They will only deliver in the mornings and you can't change the time that they will come.. So if you have a job you have to lose a day of pay on top of the delivery fee.. And that was with me living only 1 mile away!!!! Avoid!!!