Ashley Store Buford, GA (Mall of Georgia)

Salesperson Chong is the BEST! Highly recommend her! Very helpful!!

Bought a mattress - Fatima was SO helpful and knowledgeable!!

Chong was an amazing help to me and my husband as we were shopping for a new bedroom set! Process was seamless!

We had such a great experience at Ashley with Vipul Kapoor! He was very friendly, knowledgeable, and made the whole process easy and stress-free. He also helped us get a great deal, which made such a big purchase feel much more comfortable.

Fatima did a great job helping me find a dining table & sectional sofa. Would shop here with her again. 5 stars for service. 4 stars total b/c store had issues on price discount offered & delivery date; compared to what was discussed earlier in the day. Store is convenient, has a wide variety of choices & pleasant overall.

I had a really good experience. I knew somewhat what I wanted and Latache was very helpful explaining the difference of each product I was looking at .Im glad I went in the store .

KB WAS GREAT!

it was amazing felt welcoming

Of the 3 furniture stores we visited in the Mall of Georgia area, Ashley had the best pricing, selection, and sales people. The initial salesman we had (Gerald at Buford store) did a good job. There was a minor oversight, which we were not aware of until we inquired, that delayed our delivery 3 days. We contacted multiple customer service reps, however only one (Lloyd) was helpful. One of the Buford store salesmen (Chris) was very helpful in getting the issue resolved. Delivery itself was fine.

Fatima is the best….shr helped us with everything and provided us with all the discounts….definitely recommend Fatima!!!!!

Great experience. KB was great and extremely helpful withe everything

KB !!! Very friendly service from Mr. KB. He helped us purchase our first new couch.

Choung was wonderful to work with she’s knowledable, patient and willing to answer any questions. She is not pushy! Awesome customer service!

David was amazing , very informative, and helpful!

Latches was very helpful! Amazing lady to do business with! Thanks for all her help!

Fatima Buford was amazing with helping and very nice and calm friendly lady

Customer service is non existent at this store. They take your money then won't deliver your item. Say that financing not correct, then tells you you didn't sign the correct paperwork.

Fatima at Ashley Buford answered every question and let us know the best way to purchase our recliners. Very knowledgeable and friendly

I was shopping for bedroom furniture. Fatima met me as I came into store, then allowed me to look until I found what I decided to buy. She then was so kind & helpful in completing the purchase. Thank you again; looking forward to a smooth ‘white glove delivery’

They were very nice and helped us alot

Chris H. in Buford is an excellent sales person and helped us pick out the right sofa for living space. If you need help in the Buford store ask for Chris.

We had an excellent experience at Ashley. We were shopping for a recliner and ended up getting not just a recliner but also a dining room set. Fatima helped us and she was excellent. She didn’t follow us around and make us feel uncomfortable, but she checked in on us throughout. We felt very comfortable with her and she was very knowledgeable and kind to our son as well. Made him feel included in the process. Thanks for an amazing shopping experience, Fatima!

Vanessa G was a great help for us today! Very friendly and helpful. Shop with her if you’re in this location

We bought a mattress with Ashley and it was a great experience! Arman walked us through every option and listened to our preferences and helped us find our perfect fit. He was amazing, we highly recommend.

JR Was friendly and helpful he listened to our needs gave us great advice and made it very simple to shop at the Buford Ga Ashley furniture store. Thank you 😊

LaTache was fantastic! She helped me get the price I wanted. She was professional and very courteous! Also, Gerald, was extremely helpful and knowledgeable!

Great customer service and got exactly what I was looking for !

JR made it very easy to find and purchase our kitchen set. No pressure sales and very helpful

Fatima is awesome! If you’re looking for someone to help you with furnitures, please see her!!! All of the staff are accomodating and pleasant!

Great experience at Ashley. Chris, the best men in store he was very helpful and knows his craft!!

The guys delivering were so fast it made my head spin. They put everything together for me and we're out of the house before I knew it. Great communication across all lines.

We had a great experience with our purchase from Ashley Furniture. David Grice was exceptional. He didn't pressure us, but allowed us to ask questions. We were able to think about the purchase. We had one problem after the delivery, and they took care of it. I recommend David at the Buford store.

Gail did amazing, thank you for all

I am unbelievably disappointed in Ashley Home Store. I bought quite a bit of their furniture which they promised to deliver today. This morning I found out after having to call the store and the sales guy that their delivery department has cancelled deliveries for today. No advance notice. Just arbitrarily and capriciously cancelled at the last possible moment. They attribute the cancellation to the weather which is overcast and not yet raining and 42 degrees. All reliable forecasts mention that it will get bad tonight after the temperature drops. There was time to do these deliveries, but they used the weather as a scapegoat. DO NOT SHOP AT ASHLEY HOME STORE. THEIR DELIVERY PEOPLE WILL TREAT YOU LIKE ANIMAL FECES. I have rental rooms that cannot be advertised until this furniture arrives. THEY CARE NOTHING ABOUT THE CUSTOMER AND EVERYTHING ABOUT MONEY AND TAKING CARE OF THEIR OWN SELF INTEREST.

Update** Came to tests some mattresses and browse, KB greeted us and everything was ok but we truly just wanted to browse and explained that. He then saw us by the mattresses and it was heavily implied that we couldn't test mattresses without him because he couldn't take any more clients if we were there. It felt honestly extremely aggressive and condescending. Will not be coming back to this store. Thanks to my husband for reminding me but this sales man also said, very rudely, that this wasn't a target when you can just walk in. Well, I shop constantly at target and at least their staff is nice and welcoming.

I literally spent around $6000 thousand dollars at the Buford location just for them to screw up my order like all the way , Patricia Parker she’s the one who helped me the day I went there, she did not tell me anything about the shipping cost and I requested it for my future to be delivered on a specific day but no , she sent those furniture few days after and it took me one day for me to talk with someone who was capable to help me to fix what they screwed up,

My husband and I just left Ashley’s and couldn’t have asked for a better experience. JR was wonderful, very pleasant to work with and an all around great guy. We’re so happy with our purchase and can’t wait to finally get our bedroom together.

Arman was awesome and I for great deals. I will be back for the remaining pieces n I need.🏳️‍🌈

We were at the Georgia mall Ashley and ended up getting a couch and sofa. ARMAN helped us and is great. You will get what you looking for and get all questions responded to make the right purchase decision.

We had a very positive and successful visit at Ashley. LaTache was an excellent sales representative. She helped us when we needed her, and allowed us the time to thoroughly explore our options.

It was a wonderful buying experience. Sales person was absolutely patient, helpful, kind, friendly and most all attentive, answers all questions we asked. Thank you.

Associates were friendly, and very helpful. Once again I spent more than planned on, but hopefully we will enjoy our new living room addition for a long time. The delivery and service plan is costly, but I didn't want any regrets if problems occur down the road. I would shop Ashley again, thanks!

Found a sectional we loved!! Great price and in stock to be delivered this Friday. Latache Sewornuga was our sales person. She said the$679 protection plan was good to add and if not used, you get your MONEY back. We added it. We completed financing and left happy. When we arrived home I read that you do not get your money back, but a furniture CREDIT. we weren't happy. We decided we wanted to change our order and get the larger ottoman. While discussing this at home I see FREE delivering 12/31 and 1/1. I had asked about it and she said no. We returned yesterday to add the larger ottoman and remove the protection. She meet us at the door. I told her what we were there to do and she said she would never say you get your money back. After being called a liar, I said i wouldn't talk to her and asked for a manager. After waiting 10 minutes we just decided to cancel to entire order. It was a bad experience. We really love the pieces. We would love to still purchase the set with the larger ottoman with no protection for the price qouted, but only if it is delivered at no cost. If not, I'm sure we will find another set and other pieces for our new home.

(Translated by Google) Excellent service, the furniture is good quality and very nice, good prices. (Original) Muy buena atención,los muebles son de buena calidad y muy lindos,buenos precios.

After giving us a delivery date, we donated our old furniture set. We did not hear from Ashley or the delivery company so we decided to call only to find out what we purchased is on back order and the delivery is way out from what we expected. We now have to entertain with no furniture. Extremely disappointed customer

I purchased an ottoman back on Dec 21st. They never contacted me about a deliver so called on Dec 26th and they said it will be delivered on Dec 29th. I got a notification that the order has been cancelled because they item was discontinued. I requested a full refund and waiting to hear back. It doesn't make sense that they would allow someone to come into their store, pay full price on a item, not update the customer and then say their product is discontinued. Terrible....

Chong was amazing! Zero pressure but knowledgeable and in point!

Fatima manager and staff were amazing. Her professionalism and friendship cannot be matched. The manager was very kind and helpful. I’m truly thankful to Ashley in its entirety. Hayes Family.

Wish I could give negative stars. I was lied to about availability to close the sale, then treated like an annoyance when trying to get resolution. Our holiday plans were ruined. Stay far away from Ashley Furniture

These people will lie to your face, shop anywhere else!

Purchased a bedroom set in Nov. 2024 and decided to go back Oct. 2025 and purchase the Realyn 5-drawer chest. Nyeasha was very helpful the first go-around, but absolutely no help with the second. The wrong chest was delivered and Nyeasha would not offer any resolution. Have been going back-and-forth, over-and-over, the last several days with Ashley Furniture. Absolutely NO CUSTOMER SERVICE SKILLS! The drivers even dropped off the wrong item prior to dropping off another wrong item. Do the right thing by turning your wrong into a right ASHLEY FURNITURE!

The delivery guys were great. Arrived on time. Nice men. I would give 5 stars. But I was promised by salesman in store that I would receive my sofas on 12/10 and my table on 12/20. I placed my order mid November in store. The 12/10 date got shifted to 12/12. I had already shifted my schedule to be off on 12/10. I ended up having to get everything delivered on 12/20. Ashley Furniture needs to do a better job of making deliveries when promised.

Latache and Chong was a great help. Very good at what they do.

Thank you KB… you one of my main furniture guys now. ❤️

Wife and I visited here a few days ago to look at a headboard and platform for our king sized mattress. We were pleasantly greeted and helped by Vanessa in our search. Happy to say we found just what we were looking for thanks to the time and very able assistance and friendly service provided by Vanessa. We plan to return again to look for other items and will be asking for Vanessa to help us.

We had a wonderful experience! Chris was very attentive and he knew exactly what we needed. We can’t wait for our new bed to arrive! 10 out of 10!

Had a great experience working with Kia at the Mall of Georgia location! So pleasant and awesome to work with!

I found a couch online when I came into store price went up 150 dollars I did get it 100 dollars less Delivery was a nightmare did damage to my door frames Delivery people need to respect customers homes. I am very happy with my purchase

MS. Chong and Gail were great!

Great quality of furnitures and good black Friday deals. Special thanks to Mr.David who helped us to get max discounts and was patient enough to explain the products with his wealth of knowledge.

Black Friday no sales. I couldn't believe how expensive they were. Was there less than 10 minutes. Felt this place is sketch. Don't like there system seems really sketchy. $400 for delivery. Omg....They seem like loan sharks taking advantage of people who might not have best credit. Over charges. No interest but pays full overpriced price. Never again will we go to an Ashley furniture

(Translated by Google) I received the worst service imaginable. I don't know if it's because I'm Hispanic or if they treat everyone the same way... They left my chair with a broken leg and my table damaged, and when I told them it was damaged, they told me to file a complaint instead of taking it back. They ignored me. Now that I'm filing the complaint, it turns out I have to send all the evidence, even though they know the condition they left the order in. (Original) Recibo el peor servicio que una persona puede tener, yo no sé si por ser hispana o es que ellos hacen el mismo servicio así con todos… me dejaron la silla con una pata rota y la mesa dañada y cuando yo les dije que tenía daño me dijeron que meta el reclamo en vez de llevárselo.. me ignoraron, ahora que meto el reclamo, resulta que tengo que mandar todas las evidencias cuando ellos saben en qué estado me dejaron el pedido.

Very nice representative, quick and easy process

This store provides the worst customer service. Keyanna needs to be removed.She is rude, disrespectful, and unprofessional. She was on a personal phone call the entire time which i'm sure why it took so long to handle my purchase. I'm of the opinion she is miserable and loathe customers. The management team is ineffective. Don't shop at this store!

I recommend you make sure you check everything before buying from this furniture store. I had a terrible experience. I went to look for a mattress and a bed frame. I recommend you make sure you check everything before buying from this furniture store. I had a terrible experience. I went to look for a mattress and a bed frame. and they gave me another

First things first. We went in with the mindset that we were not going to buy anything yet, and then we met Chong who greeted us at the door. My husband and I had an amazing experience working with Chong. She was incredibly helpful from start to finish, guiding us step by step through the entire process. Chong was able to assist us with our entire bedroom set! She also took the time to show us every mattress and pillow, encouraging us to try each one so we could find exactly what we needed. Her attention to detail was outstanding and she really listened to our preferences and made amazing recommendations based on what we were looking for. We felt genuinely cared for the whole time, never rushed, and always supported. If you’re looking for someone who goes above and beyond, Chong is the one to ask for. She made our shopping experience easy, comfortable, and enjoyable. Highly recommend! At the end, we rang the bell, everyone cheered and honestly it was a super exciting way to exit the store 🤣

Amanda was amazing!!! She helped us pick out furniture for my entire house. Amanda was honest and didn’t try selling us expensive furniture just for a big sell. She made recommendations based on my family size and considered my toddlers when we showed interests on furniture that was not kid friendly. We will return to purchase accessories and art frames in a couple of months. We already referred a few family and friends to Amanda.

ARMAN is GREAT!!

Great service at the Ashley Furniture Store Mall of Georgia. Miss Patricia was my Sales Person. She was phenomenal. I felt at ease as she was friendly and very patient with me. She's the best. I love my living living room set and rug that we picked out together. Thumbs up!!!!!

Excellent experience from the showroom to delivery. Love our new furniture!!!

We had to move quickly and sell everything! David and the team really put us First. Acima helped us tremendously. Thank you! We will be purchasing more in February!

My wife went into the store and greeted by a gentleman named Chris,he assisted her in finding the perfect recliner for me.W Hen I went to store to pick up,he was nice as can be and helped me load it up.

Stan was great and got me the best deal possible!

Very helpful and knowledgeable sales lady.

Chris and store manager Gerald were so helpful and patient! They were able to work with us and were super friendly in the process! We’re extremely happy!

They my couch on time, the day we moved into our new house. They assembled it quickly and were very kind people, making sure it was in the spot we wanted.

Great service by Arman. We believe we got a big deal and the furniture is made to last. We had a table set still good after 10 years.

I didn’t receive my order complete and I bought 1 month ago And now I have to wait one more month to receive my complete order. I’m not happy , definitely 0 stars and never buy anything from them

Taye and the other young man were great!

I had a very disappointing experience at this Ashley location. My wife is an authorized user on her mother’s Ashley Furniture credit card. We went in to buy couches, found exactly what we wanted, and when it was time to pay, the store told us we couldn’t use the card because my wife wasn’t the primary account holder. We were confused, so we called back the next day. The store repeated the same thing and said our only options were to apply for a brand-new Ashley credit card (which would require a credit check) or place the order online if we wanted to use the existing account. What made the situation feel even worse was when the rep told us the reason was to “prevent fraud.” That comment felt unnecessary and honestly came across like a micro-aggression. It was hurtful to hear something that made us feel like we were being treated with suspicion for no reason. To get clarity, we called the number on the back of the Ashley credit card and spoke directly to the card issuer. They told us the complete opposite: this is not their policy, and authorized users are allowed to make purchases at any Ashley store. So it seems like this specific location chose not to honor the card. Because of all this, the store literally refused to sell us the couches. We ended up going home and ordering them online with no problem, and we actually saved about $600 by doing it that way. So it worked out for us, but the experience in the store was unnecessary, inconvenient, and honestly insulting. I hope this location reviews its policies and trains staff better so other customers don’t have to deal with this kind of treatment

Terrible experience. SIX WEEKS without a resolution & still refuse to compensate for lost time. Poor communication, broken pieces, delays and the run around. Planned to furnish the entire home but NOPE. Never again!

Vanessa Garcia was easy to work with and made the process quick. Highly recommend asking to work with her.

The sales person that waited on us was fantastic!!

My stepfather passed away suddenly so I had to find my mother, who cannot live on her own, an apartment in a senior living complex and move her in less than a week. I went to Ashley to buy a sofa and four counter stools for her. As soon as we walked in Eli greeted us at the door and made himself our sales person. He seemed nice enough at first, but it became clear that he was either new or just didn’t know anything about the product or how anything worked. He didn’t even know what material the fabrics were made of. Often times he was on his phone and distracted when we asked him questions… Despite him being more of a hindrance than a help, my mother selected a sofa that she liked and the barstools. Eli checked the stock. He said the sofa was in stock an hour away, but we still couldn’t have it delivered for three weeks. He said the counter stools were not in stock, but we could have them on the same date. The sofa was most important so I asked if I could send a third-party delivery service to pick it up at the warehouse. They gave me the contact for two different ones. I told them I would reach out and if I could arrange the third-party delivery pick up for the following Tuesday then I would call back and buy the furniture. They said fine. We were in the store well over an hour because they were so confused about every detail and everything we asked… We had to get the manager Gerald involved. He knew we were calling back to place the order if I could get the delivery settled and he also said this would be fine. The next day I did manage to arrange delivery with one of the services, so I called the store to pay for the furniture. I was then told when I called that in fact, I could not place the order over the phone and I had to come into the store to pay for it. I explained to them that I was over an hour away and did not have time to come all the way back over there because I had my stepfather‘s memorial service and then was moving my mother the next day. I just needed to pay for the furniture I’d picked out - which they said was possible the day before. Gerald was not in the store so I was put on the phone with another “manager”. She was very rude and basically told me too bad too sad. These people are not at all interested in selling furniture. Luckily I happened to be close by the Athens, Ashley location so I went to that store where they were lovely and I was able to purchase the sofa and stools. And guess what!? Turns out the counter stools were actually in stock so I was given misinformation about that by Eli as well. I was able to get the sofa and stools all picked up and delivered when I needed them. That said, it is impossible to get in touch with the Ashley warehouse when you call. I was told I had to call them to release the furniture, but I couldn’t get through. Again luckily the team at the Athens, Ashley location was able to contact them directly for me and arrange it. So the bottom line is stay away from the mall of Georgia Ashley furniture store. They are incompetent and made an otherwise difficult time even more stressful. If you want Ashley go to Athens and ask for Tammi

The customer service agent, Dave, was very helpful, courteous, and gracious. He answered all our questions as well as providing details with regards to the materials and construction of the sofa. This was the first time we have shopped at an Ashley Store. From our positive experience we certainly recommend Ashley Furniture.

(Translated by Google) The service was very friendly. (Original) Muy amable la atención

The staff was great. My wife and I always go there to get our furniture. They are very professional and willing to work with you on the price. The furniture is very affordable.

(Translated by Google) Our shopping experience at Ashley Furniture was excellent, thanks to Vanessa's assistance. (Original) Excelente nuestra experiencia de compra en Ashley Furniture con la asistencia de Vanessa

Great service here! Very happy with my purchase!

We had an excellent experience thanks to Kanneak Rice! He’s super sweet, patient, and very responsive to every question we had., Thank you for making our furniture shopping so easy and pleasant

My wife and I bought a bedroom set for my daughter, and when it arrived, every piece had damage and was dusty. After speaking with customer service somewhere in India, they sent a technician to my house without any spare parts, and he said he would just repair it. I'm not looking for someone to repair brand new pieces. If we are buying new furniture I don't expect damaged furniture to arrive. They still have not indicated they will replace the furniture, and are making me submit damage photos for the third time by email. Didn't expect this and can't recommend anyone buy from Ashley.

The delivery guys were on time and very professional

Fast and compassionate service. They helped my find something right away that I needed after my husband had bypass. JR was great!

Jerry was very professional, polite and prompt.

My husband and I walked in and we were greeted by Chong. She made a comment on our appearance. Mind you, we were both in gym clothes. And, then the whole time we were looking, we received dirty looks from all the other employees there. We feel so disrespected.

KB was great . He showed the best options and prices. Manager also helped very well.

Purchased furniture in July that was delivered with their "white glove delivery service" and was damaged. Have tried to get it resolved to no avail. Legs broken on bed footboard. Salesperson swapped YOUTH dresser for ADULT dresser unbeknownst to me before delivery, and legs were damaged on it as well. I have offered to pay the difference, but they ignore it. They said all purchases are final. This is brand-new furniture, not clearance. The store will NOT deal with you after the sale and will send you to "customer "service" which is a neverending rabbit hole. BUYER BEWARE.

Had 4 orders with this location and this was the wrose experience. The 1st order split into two different orders and when I got the call to schedule the orders I was shocked. The delivery date went from the 22nd of September to September for only part of one of the orders. This was the 1st issue then the second part of this order would not get to me until November. Then the second order of this one would not get to me until mid October. So we went into the store today to cancel this order and pick something else for our home because we needed our sofas and love seat. Part 2 of the issue that just happened today. We picked out a sofa and love seat that we liked and made sure it would get delivered Wednesday and we were guaranteed that it was in stock at the warehouse. Well thats not the case I went home to find out what the delivery date was I was told the 28th of October almost a full month and the second part of the order not until November. So if you come here automatically I am letting you know that the date they give you for delivery is not the real date expect it 30 to 90 days to be delivered. We canceled both orders and of course we were told that they cant take responsibility for the mistake because its the system fault.

Do not buy from these people, they will say anything to get the sale and let you think items are coming on a agreed date, then customer service calls moves it back a month, on top of that hire English speaking people so crazy to play charades talking

When we initially purchased our couches we were told by our sales person that the delivery would occur in ten days. However, a few days after purchase we were contacted and informed that the delivery would be a month after we purchased. We contacted the store and we were essentially brushed off. We were told that they would look into the issue, however we never got a phone call back. It's very disappointing that you cannot trust someone's word and have to question the overall stores honesty.

I changed the review from one to 3. I was not satisfied with Delivery guy. He was very ill-mannered. He was not responsive and did not follow directions where to put sofa as it was white glove service. My real argument is with that taller delivery guy not the shorter guy. I guess they will read this. Sales person was good and no complaint from him. $ 5k sofa is ok. Ashley customer service doesn't respond and never contacted. Once sold, it's sold, now good buy. I thought Ashley Furniture is a good choice but not really. Check every store not just Ashley.

Terrible logistics. Bought a couch, set a delivery time of @ 10 days. Supposed to be delivered on a Tuesday. It wasn't. Called and they apologized and said the following day, Wednesday. Still no delivery, no phone call. Again, after missing a second day of work, I have to call and they inform me it is on backorder with no eta. I canceled the order. A while later, still needing a couch, I tried them again. Informed them of the previous issue and I was assured that they would double check and make sure it didn't happen again. Ordered a couch with a 10 day (Tuesday) delivery time. I got 4 emails withing 4 days leading up to the delivery day, including the day before (Monday) Take a day off and wait. No delivery, no call. I call and they apologize and say its because it is on back order with no eta. Stan Lee, the salesman, was great, but im done with Ashley furniture

Nice store, friendly staff. They were able to help me find what I was looking for and make suggestions about the products as well.

Worst furniture delivery experience I have ever had. First, they tried to deliver the wrong items. I was told the error was due to the floor items having the wrong tag code. They rescheduled me for a date that did not meet my availability. I used the scheduler they provided to reschedule. When I reached out determine my delivery time, I was told that delivery date was unavailable ( though confirmed a week earlier). All I can reach is their bots. I’ll never, ever use Ashley again.

Purchase new living room sets, with all the bells and whistles and first couch stopped working. $6500.00 and it's a piece of junk! Made in Vietnam.

Stay Away If I could give zero stars, I would. The customer service at this location is absolutely horrendous. I spent thousands of dollars furnishing an entire 5-bedroom home, and what should have been an exciting experience turned into a complete nightmare. First, trying to get anyone on the phone is impossible. I was placed on hold multiple times for 15–30 minutes, only to be hung up on repeatedly. When I finally went back in-store to get answers, I was shocked at the lack of accountability. Our sales rep, Arman, was with us the whole time during our purchase and assured us that everything was on our order. When the delivery came, several items were missing. When we brought this to his attention, his response was unbelievable: “I don’t have time, I’m too busy to do anything.” Then he actually had the nerve to blame my wife, saying: “You should have double checked.” To make matters worse, when we spoke with other sales reps in the store, they admitted we were not the first customers Arman had done this to. Clearly, this is a pattern and management refuses to do anything about it. Speaking of management—good luck getting help. The managers won’t answer your calls, won’t follow up, and simply don’t care. On top of all this, after a month of waiting we finally got our furniture delivered and they STILL got it wrong. Our couch is supposed to come with a battery pack so we don't have cords running everywhere and they were so nice to NOT have it. Anyone you talk to at the store will just send you to the CS line and then the CS line sends you back to the store. This is hands down the worst process that i have ever been a part of. Bottom line: horrible customer service, dishonest sales practices, and zero accountability. Save yourself the headache and shop elsewhere. 9/9 EDIT: They respond and tell you to email - but then they never respond to the email. Don' waste your time here. 9/15 EDIT: After seeing this, they finally responded. But they continue to copy and paste the "we're sorry for the inconvenience" email over and over - no real communication. What a waste. 9/16 EDIT: Finally got a real response. If you spend thousands of dollars at this store and have horrific and faulty service, they will offer you a disgustingly irrelevant discount on a $600.00 product (that I need 2 of.) Zero accountability of their own mistakes and will just tell you to go spend more money.

We are waiting for one night stand for almost 3 months, 6 deliveries and all the time the night stand was faulty. 6 times

Do not buy from Ashely they do not deliver all your order on time. I have family out of the country

messed up order and never answers their call - store you have be in there... they will NEVER answer calls - which i did sent concerning but they keep saying you have to go to the store.. so far aint nobody from store called back.... wosr customer service ever... otherwise furniture store has direct line... Ashley... no

I never expected to have to buy my first furniture in the U.S. like this. Our assigned manager doesn’t answer my calls, the product arrived in this condition, and I can’t understand how such poor handling is possible. If a refund isn’t possible, shouldn’t you at least offer an exchange? Is this really how consumers are treated in the U.S.? You’re not just abandoning responsibility after the purchase, are you? Please arrange an exchange immediately!!!

Sales staff was great and worked with me tirelessly to accomplish my goal. This is the second sofa that I have purchased and very pleased with the outcome recently and in the years past. Thank you Stan and management team! Steve

How can you guys sell these products at that price? The manager who sold it didn't get a call. Please change the product or give me a refund.

I was very pleased with my purchase from Ashley. The salesperson, Fatima, was so nice and helped me figure out how to make my purchase work with the furniture I already had. Delivery was prompt and in good condition. I highly recommend shopping at Ashley.

JR was awesome. Let us look around with no pressure but helpful and responsive when needed. We didn't plan to buy today nor did we buy the one I planned, but we couldn't be happier.

I thought it was a 5 start but come actual delivery of my two orders that we were told would be consolidated that's when the wheels fell off. One order arrived but the other is no where to be found. after 6 phone calls to the store all but one gets routed to an offshore call center... Don't bother asking to speak to the store manager, the guy who guaranteed the orders are consolidated, since the person answering the phone will not do that. After all of the phone calls and numerous text messages to their customer service the order is cancelled even though I was not refunded. To top it off I was dumb enough to use their credit card to get 0% interest and I paid it off, so now what ??? A lot of I'm sorries but no one takes accountability. So be aware and stay away.

Great customer service at the Buford store with JR; found what I needed. Good selection in the store.

Great service

Great shopping experience the gentleman was very knowlegabke about the store and I was able to make a great purchase.

A very pleasant experience, everything was beautiful and the prices and quality were very good. Patricia served us, she was very pleasant and diligent. We will be back soon.

Definitely a great team with 5-star customer service. Please see Patricia for your couch needs. She has a solution for everything!

A shopping center EDIT: The original post was supposed to be for the shopping center Ashley is located inside of, not representative of the single store. The staff was courteous and attentive and generally knowledgeable about what they had to offer and walked my wife and myself through several options. Our only complaint comes in the form of a return. They sold us an open-boxed battery pack, 2 in fact, and both had issues. The deal they gave us on it being open was great, but when we brought it to their attention that one of the packs was a slow charge (24+ hours and registered 1/2 on the indicator) and the other wouldn't charge at all, the response was "Oh well, it's open box, so we can't take them back for exchange or refund them." We're waiting to hear from the store manager now...so the rating may change.

Your customer service and dispatch teams are the worse! We received damaged furniture and it’s been an active Congress to get anybody to do anything about it. Everybody’s pointing the finger at somebody else and meanwhile, we have no sofa and a damaged recliner.If this doesn’t get straightened out this week and we receive our new furniture, I will make sure that I will blast y’all on every review site there is. If this doesn’t get resolved this week, We will never buy from Ashley furniture again! It’d be too bad for y’all, because we were looking to Replace several bedroom sets & mattresses If we had been serviced in a timely manner and didn’t receive damaged furniture.

I came into the store after a long day of moving and I was greeted by Nyeasha. She greeted me with a smile told me to look around and she would be right there to help. She was very pleasant and listened to my needs. Going through a divorce is difficult but having a beautiful person with a beautiful disposition made my day better. The furniture she helped me pick out was beautiful and can’t wait until it’s delivered in my new home! Nyeasha thanks for helping me and my daughter Gabby.

As soon as I walked into the store Gail helped me and family right away and helped us look for what we wanted with patience will recommend to anyone to come to this location.

Our sales associate Fatama was absolutely wonderful to work with. Once we communicated what we were looking for she served as a the perfect guide. We browsed without feeling pressured. We made our purchase with Fatama on our second visit a week later. Clean store and quality furniture!

Stan hooked me up! Everyone is so nice and friendly and helpful! I'm so thankful that I chose Ashley Furniture to purchase from. I love my new furniture and can't wait to receive it. Thank you Stan, and Ashley Furniture!

Benjamin was efficient, professional, friendly and listened to what my needs were. I got what I needed quickly and was on my way! Thank you, Benjamin!

Found exactly what we were looking for without all the hassle, Very friendly not pushy sales and so far on schedule next week. Revised 7/31 Furniture was delivered on the day promised, however the couch stitching does not match rest of set. Noted by delivery team, they reported and left couch. We were contacted to set up claim to swap out or refund. I have made several phone calls and emails since it’s been more than 2 weeks and still don’t have a match. Just go to rooms to go, No one will communicate and there was A lot spent on this set! I even text the manager who I exchanged #s with. Nothing

You know I tried to give Ashley a third try and they disappointed me again. They brought me a scratched up tv cabinet to my apartment couldn’t find the legs. Told me they would send a tech guy out to patch up the scratches if I wanted to keep it didn’t offer anything off. Said that’s all they can do. This is the third time they’ve sent me busted up furniture. Not only that a salesperson who helping with of the sale had the audacity to say oh you’re putting this nice stuff in apartment. Who does that. The Buford store and Corporate really need to go back to the drawing board on how they handled business, the quality of the furniture and training employees on customer service.

I had an incredibly frustrating experience with Ashley Furniture. We ordered several pieces of furniture, but the quality control seems to be non-existent. Today, for the 11th time, they delivered a nightstand, and once again, it did not meet acceptable quality standards. After three failed attempts, we were too worn out to refuse another delivery, so we reluctantly kept it, but I am extremely disappointed. I wouldn't recommend Ashley to anyone based on my experience. Save your time and money!

Fatima was such a big help with picking out our mattress!

(Translated by Google) Good service, care and dedication, very kind and attentive from CK (Original) Buena atención, esmero y dedicación mucha amabilidad y atención de CK

Delivery service is bad.

If I could rate zero stars… I would. The Buford location needs to close down. From Sales to the back of the house, they are a bunch of liars. They force you into the deal and an extended warranty, for Extra perks on their end. My daughter's bed was delivered on Saturday evening with missing parts. Now, I have been getting the runaround by phone and in-store. You expect me to pay for something that isn't put together. It was left in my loft area with the lies of the delivery like they were coming back on Tuesday. Online now says the same bed will ship in 2-3 weeks, and these folks are still selling me a LIE….

Sales person says I can return if it doesn’t fit or match without and delivery charge. However, delivery person and management says product has be damaged or items must be damaged or m

Was looking for a small couch to replace two recliners. Had a good experience with Ashley a couple of years ago and decided to start there this time. As it worked out meet Chris when I entered the showroom. He was very helpful in helping me find a couch that met my needs and would match my existing furniture. So overall I am pleased with my experience.

We went there looking for a dining table and we received amazing service by Tammy not only that but she also gave us really good ideas. Tammy you're the best thank you for helping us

Fatima was excellent. Her customer service was 10 out 10. If you want to work with a person of exceptional talent go see Fatima

Go online or Cumming store. This store will shaft you with deals. Their online store gives you a better discount. Bringing 4th of July deal worse than what's on their website. Just disrespecting customer.

VK, Was very Helpful!!

Wonderful sales experience Tammy B was so through and helpful she’s a gem 💎

Salesman was extremely helpful and patient!

We have been shopping here for years but won’t be anymore. The customer service is just not the same. We received damaged items upon delivery, took a week off work to get everything corrected. No call no show one day when the replacement was supposed to show up. I had to go to the store to get someone to fix the situation. Then I was told we would get an email with an offer for compensation for the amount of time and phone calls I had to make to get a freaking sectional. That never happened and they just hope that you forget about it. Save yourself the headache and shop elsewhere. I’ve heard nothing but great things about Woodstock furniture.

Tammy greeted me at the door and was extremely helpful when I explained to her what I needed zi was so happy to find out that she helped my sister get my two nightstands. We didn’t know it at the time until I called my sister to ask her about the chair that she was looking at for me. I decided to go with another chair because it felt more comfortable for me and for what I needed it for my back, but yes, she was very pleasant. At first, I wasn’t going to take the special warranty. They convinced me to do it. I don’t know if it was a store manager who adjusted it. Nevertheless, she came by and fix it so that it would be affordable for me to get it (Im not big on warranties because they give you what they promise) so I was extremely happy! I moved here from New Jersey and had went to Ashley there and was going to get something there, but they couldn’t deliver it to Atlanta so I was happy to come to Ashley in Atlanta, Buford, Georgia and to be able to get like two really good pieces even though these end tables are expensive really marble, but they look great in my room I can’t wait to get my my chair!I’m gonna love it cause there’s a little bit of a recliner which is a perfectly what I needed it and it is gonna fit perfectly. Thank you Tammy for making this great experience effortless and helping me sit down and just figure out what I needed in my home! I will definitely come back here to shop for moré if I need other things!

Great shopping experience! Salesman (sorry, I don’t remember his name) was very attentive and helpful. Good selection of loveseats.

Perfect

Ms. Gail was awesome and vey kind!! Her professionalism was outstanding!!

Benjamin is the best!!!! Great customer service - lots of options to choose from. Took lots of time to work with me to find the right fit for my home.

Benjamin was great and helped us find the perfect table.

I called with a question concerning the item I was looking for and Gail was excellent and very helpful. When I arrived they were friendly and helpful. My experience was the best. Thank you!

Fatima had helped us the first time we were in the store. I came back on 6-13-25 and found Fatima and we went to the sofa I wanted. She was very helpful and kind.

Ashley has amazing staff who are kind and supportive. They will assist with every concern you may have and provide resources that will assist you with your needs. I purchased all my furniture from Ashley for years. The quality of the furniture is excellent so is the warranties.Ask for Chong !!!

Excellent customer service And sincere good advice

Fatima was great

We have been doing business with Ashley for a number of years, and most of our Home furniture is furnished with your products. From sales to delivery and service we have not been disappointed. Thanks Stan.

We purchased the 'Durapella 5 PC sectional' memorial day weekend. Latasche was great to work with in store. When we were ready to purchase, we did everything via phone, email and text making the entire experience fast and easy. We customized our sectional to give us 3 reclining seats, the corner wedge and a console. It work fantastically. Delivery was early (yay!), the gentlemen were polite and quick. They even explained how best to disconnect and reconnect if we want to change the configuration. It was altogether a great experience.

Love Benjamin Spellman! He was very professional and knowledgeable. He found exactly what I was looking for! Thank you Benjamin!

Stan-the Salesman was knowledgeable and professional. Greeted me when I arrived and allowed me space to shop. He listened to my needs and remained patient while I decided! Great experience.

Years ago, I spent $15k at Ashley Furniture for a house in Montana. Loved Ashley Missoula and their furniture! So naturally, I choose Ashley Buford to get just 4 pieces of furniture ($4.5k) to start on a new place in Atlanta. I will never buy another thing from Ashley-Buford again. Here's why: I ordered and paid for it in Jan 2025. They said they'd deliver late Feb. I bought plane tickets from Montana for the delivery (~$850). After confirming 4 times the week before, they failed to deliver! I had to buy an airbed, folding table and rickety office chair (~$175) just to stay in the house until I could return to Montana. They said my furniture ended up going to someone else that supposed delivery day, and would have to be backordered, with a possible delivery late April. I bought another plane ticket (~$950) from MT to GA for April. They finally delivered as promised! Woohoo! Phenomenal delivery team! Great guys! But.... I'm out so very much money because they screwed up with the first delivery date. I complained to their front desk, who said they'd forward my request for reimbursement to some kind of review team. It has been well over a month now, and I haven't heard a single syllable from them. So, my recommendation is NOT to buy anything from this store EVER. To the Ashley-Buford manager: Thank you. I have emailed the AC team and will update this review (1) as soon as I hear back from them, and (2) as soon as a resolution is reached. If there is no update beyond this one, the AC team never contacted me. Again, thank you A-B manager. Final Update: The AC team contacted me several times, asking for reference numbers, etc, that were not on any of my receipts and sales orders. I phoned the Buford store to ask for a number and was placed on hold for 38 minutes. At this point, I knew I was being stonewalled by the whole group - both the office and the AC team.

Chris was very friendly and knowledgeable! He explained everything throughly and helped us find exactly what we needed!

Great service! Benjamin was very helpful!

Fatima was a pleasure to work with. We never felt pressured to purchase, she let us wonder the store until we found what we needed. Great experience, great quality furniture.

My representative was wxcellent

My husband and I worked with Arman H. to purchase a new sofa and dining room table - such a smooth and easy experience. He took the time to show us all the options without feeling rushed into anything. 10/10 recommend!

No pressure sale. Very respectful and informative.

Armaan Haque was amazing! Super helpful, friendly, and made shopping for furniture stress-free. Great service from start to finish! We will Definitely be back for our future purchases

Benjamin was fantastic and patient with us making a big purchase. We are excited to get our new couch in just three days! Thanks again.

Stan Lee did an amazing job!!!!

Great service ,thank so much to Benjamin He treated us very well, very attentive,He sold us a sofa and a beautiful living room tables thank you very much.

Didn't have a lot of office furniture which was what we were looking for but they were friendly and knowledgeable.

Benjamin was kind and patient. He allowed us to think through what we wanted without being pushy. Great experience!

We were very pleased with the service we received. LaTache Sewornuga was very knowledgeable about the different kind of mattresses we were interested in as well and bedroom furniture. If you need assistance at Ashley Furniture in Buford Ga she is the go to!

We worked with Ashley to furnish our home that’s being built by the Tunnels To Towers Foundation. From the very beginning, everyone was so helpful. Stan worked so diligently with us to get everything we wanted. The store managers were incredible with helping us stay within our budget. They made a stressful process so easy and manageable. I have so much love and appreciation for this store and all who had a hand in helping us furnish our forever home. If I ever need any more furniture I will always come back to this store. Couldn’t recommend them enough!

Ben was a?good guy,he did all he could to make the deal.i am not to happy?about applying 4 credit

Benjamin helped me choose a new sofa for my living area. He was very friendly and easy to work with. Recommended

The staff was so incredibly friendly! We felt welcomed and appreciated. I will be shopping there again.

nothing really special here.

It was a pleasure being helped by Benjamin! Highly recommend Thank you

Benjamin at the Buford store was fantastic. Very helpful. Very knowledgeable and we walked out of here today with a brand new sofa. Thank you so much!

Benjamin was very professional and easy to work with. He made it an easy process.

Arman was our sales associate and he was great! He listened well and was very knowledgeable. Ask for Arman.

We hsd shopped at an Ashley competitor for furniture for our new sunroom. The other store was substantially over our budget, so we felt compelled to get another quote from Ashley. We had the good fortune to to run into Chris, an Ashley salesman, as we walked in. Working with Chris was a pleasure, and we ended up saving over $1,500 for the same pieces of furniture included in the competing price. Just thankful we had the great good fortune to visit Ashley BEFORE we went back to the other store! Mike from Hoschton

DONT BUY ONLINE!!!!! they won't let you return if the product isn't to your liking. Highly disappointed in Ashley Furniture and will never purchase from them again online or in the store... They are a ripoff!!!!

It was really good experience. So nice, kind, and professional responding sales person.

JR provided exceptional customer service on our purchase of a new couch and dining room table. We planned to shop around but decided to look no further once JR shared his knowledge, patiently discussed all details and was very friendly throughout the visit. Based on that we knew we was at the right place for our large purchase. Also, Brandon was very professional and friendly. I highly recommend Ashley Store in Buford, Ga

Arman was welcoming, knowledgeable & easy to work with. We didn’t feel any pressure. It was a very good buying experience.

Always a great experience with staff that knows their products

Benjamin was so helpful and personal. Looking forward to enjoying our new items. We will definitely be back.

Ben was great helped me get a great couch at a great deal.

Benjamin was awesome and made my purchase very smooth

Our sales rep Benjamin Spellman was phenomenal! He kept everything very simple, and was very patient with us as we tried to find our bedroom set. I would recommend that anybody coming to this location asks for Benjamin Spellman. He’s a hard worker and takes great care of his customer’s! Couldn’t recommend him enough!

Promised a delivery date of April 10th, confirmed in text message and emailed receipt. Drove 75 miles to be at the delivery address. Called to get expected time of delivery, only to be told delivery wasn't until the 12th. Cancelled order. 150 mile roundtrip and hours wasted due to either dishonesty or communication errors.

Jenn/Jenny was super helpful, energetic & provided amazing customer service!

(Translated by Google) Excellent service, I found everything I was looking for 👏🏼, but the best of all was BENJAMIN's service 🙏🏻. Excellent, super professional salesperson 🎂 (Original) Excelente atención, encontré todo lo que buscaba 👏🏼, pero lo mejor de todo fue la atención de BENJAMIN 🙏🏻. Excelente vendedor súper profesional 🎂

Great helpful people with great products

Came here to look for a couch, dresser, and a rug. As always, the quality of all items never disappoint. Amazing service was provided by Benjamin and another associate of his. Both were kind and helpful throughout the entire process! Thank you again . Highly recommend stopping by to make your purchase :)

VK was the best! Pleasant and professional.

All great as long as delivery comes when promises.

I initially left a 5 star rating mainly because of the sales rep Mr. Benjamin out of the Buford location. I purchased the furniture online with the rep. inside the store. Benjamin said, " if you did not like the furniture I cannot get my money back but, I could return and get something else for the same value." After receiving the Luxora Sectional I did not like the furniture. The furniture is super firm and the fabric is horribly rough and uncomfortable. I called immediately to express my feelings I was left on hold for almost over and hour, When Ashley called me to ask me how I felt about the delivery and the item I expressed my disappointment. My husband spoke to the claims office she said wait a couple days for approval to exchange and we never received a call nor an email back concerning this matter. I am very upset I spent over $3,000 and felt like Ashley Furniture did not satisfy me at all. They did not handle this matter with honesty or integrity. I was and am very disappointed and will never purchase from Ashley again. Save your time, heartache, and coins; go somewhere else if you want to purchase furniture.

Everything was pleasant from beginning to end.

I bought the area rug to completey new living room suit!! Thank you Benjamin for all of your help!

Benjamin S. was so friendly and helpful!! He helped us find the perfect bedroom set and it was a great deal. We will gladly recommend him to all our friends!

Benjamin S. did a wonderful job accomplishing our vision. He was very helpful and polite while answering any and all of our questions and concerns. We were able to get exactly what we wanted and feel very confident recommending Benjamin to our friends and family.

Ben Spellman was great to work with no pressure. I would use him again

Benjamin is the best sales person there. We nominate him for president of Ashley furniture

Benjamin was the best!!!

Awesome experience! Great customer service!

Patricia was a big help in picking out our recliner! She made sure we got the best price and were aware of all of the current deals. We also got the counter height bench to match our dining table set and an accent mirror for our living room. Highly recommend the Ashley Furmiture store in Buford, GA. Patricia also made sure to send over her contact info if we needed any further help.

Latache was excellent, helpful, and very patient. There were also some good options in the store, providing us with many choices.

Gail did an amazing. I got an amazing sofa and she helped the process.

Nyeasha was polite, professional and very patient. She was very knowledgeable about the products we brought and answered all of our questions.

Jade was such an amazing representative. She was very patient with me and even gave suggestions that I didn’t think of on my own. She was very helpful with me choosing a mattress and informing me of my options of choosing a bedroom set. She’s so amazing!!! Ask for her when you visit the store.

Stan Lee was a great salesman! We will definitely be back and we will be asking for him!

We bought a beautiful bedroom suite. The sales team was excellent! High quality furniture... love it!

The sales men at the store was very nice and got right on what we wanted. Yes,But when it comes to there delivery team, It's another story! They lie to you, They delivery team doesn't email you or call you like they should. The delivery team forgot our old mattress they took it out side and walked right pass it. They didn't take it after they took it outside. Then we had to call every day back to them to come back and get it. When it was there mistake. . So to sum it all up. There delivery team from the person on the phone. IS NO GOOD ....

Worst customer service

Great and Efficient service

Stan is fabulous, professional, thorough. Showed me all the options I was looking for help me find the perfect piece.

Stan Lee was great. He answered all our questions on our major purchase with patience and was super knowledgeable, great experience.

Gail Broker was amazing. Cut to the deal quickly and satisfied my needs while exceeding my expectations.

Ashley Furniture went above and beyond to get me what I needed in the time I needed it. Their customer service was superb.

Ms. Latache and Ms. Tiffany were a great help today! They need a raise. :)

We had an amazing experience with Latache and Tiffany. They deserve a raise.

Ben was very helpful

Benjamin was great with assisting us with our purchase. Very approachable, helpful and knowledgeable. Thank you for making this a great experience from beginning to end.

Stan Lee was polite and professional

Stan Lee gave us excellent service today. He was patient and explained in details all the questions that we had. He is a great guy!

Benjamin was wonderful. Got my couch bought within 30 minutes. Will recommend 100%

Benjamín was very attentive and patient , thank you for helping us make the right choice.

Very knowledgeable, very welcoming the warm person to work with. Look forward to working with him again. We're up. We're up for dinner, oh stanley, say we're going to demo because listeningVery knowledgeable, very welcoming the warm person to work with. Look forward to working with him again. We're up. We're up for dinner, oh Stanley, say we're going to demo because it's listening to what's up.

Stan Lee was great at asking us the right questions to get us to the right couch. It was an easy process.

Gail was very helpful and knowledgeable. She was not pushy asked me questions to find out what my interests were and steered me in the correct direction. She was professional and courteous. Great job.

I purchased 2 lamps with excellent assistance from Patrica Walker. I was planning to just walk around on my own and look at lamps, but Patricia stuck with me and Im happy she did. Good example of a great sales person. Danny Floyd

Hi my name is Shaheen. I visited the Ashley store at 3295 Buford Dr. The sales representative who attend me was Ms Nyeasha I purchased the dinning from her dated 02 /05 /2025 worth $2000, until my purchase everything seem to be very good and amazing. But my frautration started when I received my delivery dated 02/ 14/2025. The delivery men were too amazing but the when they opened the box the 2 legs of the dinning was broken . They had to leave without fixing the table, they charged me $ 170 for the delivery and set up . Anyway I paid and things got worst when I was not contacted or called by them on the up date of my table after a couple of calls the second time the set was organized but to my surprise they had come without the legs for the table. They returned back asking me to contact the store where I purchased it because they were the third party knew nothing about the broken legs . I called the store atleast 10 times in a day no one answers my calls finally I decided to go to the store when I entre and asked for the manager of the store .first thing they lied to me that one on the front desk is the manager. She was very rude and she walked away saying stop barking , this was a abusing language (barking )and left the desk saying she will not talk and help me the sale representative who helped was rude to me saying she cannot help her job is done after the sales . I had speak to a guy who was sitting right there and watching all the conversation I walk up to him to see if he can help me . He harsed me by saying I am not the employee of Ashley I can speak to you the way I want and he gets up from his seat and walks very close to me with his arms open and asks me to live the store . I said why should I. I've the order and I am here to request you to give me a answer fix it or take it or replace it or refund me . No one seem to help me . He was so rude I was scared a had to call 911 . Yes I did call them and they helped to get the corporate number .from which I got the help . Cooperate people are very help and amazing. I received my order today and m happy. But I shall Never EVER visit this store on 3295 Buford in my future and never recommend anyone to visit them .. they donot value clients and respect them They are all a set of unprofessional mannerless and disrespectful team . Above all they ask where am I he says you are in America what as my purchase got to do with me In America . Off course I am here that is why I am in this store. This is was a again begin rastic. Very unhappy with this purchase at this store but thankful to the corporate people for helping me

We had a really great experience furniture shopping for our new apartment. Benjamin Spellman was our advisor and he assisted us by showing us around at what we were shopping for and answering any questions we had! He wasn’t pushy and gave us our space to discuss and choose our options! He explained everything perfectly and we will not hesitate to come back to him in the future!

The handicap walkway had a steep hill when you're wheeling yourself up it. Passersby's had to help me get to the front door.

Patricia was fantastic! She helped us get furniture during a family emergency. 110% satisfied!! Thank you :)

We went into the store and ordered a couch. Delivery date was set for 5 days out. Item arrived damaged. We were told we would be moved to the top of the delivery schedule. After talking to several people, I was told our delivery would be a month out from now because they only deliver to my area once a month. No compensation was offered for the inconvenience. Shady company .... employees lie and you get different stories from different people. Worse company I have ever dealt with. Do not purchase from them.

Great to work with! Very knowledgeable!

Stan Lee was the best. He made my purchase so easy! Thank you!!

Great experience shopping at Ashley! So many choices...it was hard to pick just one sofa and a loveseat!

It was a awesome

I was so impressed during my visit at this location. Not only was our representative so attentive and gave us the space we needed, other members helping other customers took their time to acknowledge us and greet us, it was such a small thing and left us with a WOW

Awesome!!

Ask for Patricia, she is Very knowledgeable about all the brands and products. She also helps you with measuring and figuring out what would be best for each room That you are wanting to redecorate. She calls on the day of delivery, making sure everything was delivered properly and on time we have been very satisfied with every piece of furniture that we have purchased. we are return customers because of the care that we get every time we walk in the door at the ASHLEY at the mall of Georgia.

Stan Lee did such a great job helping my husband and I with purchasing our first sofa as a married couple. He answered all of our questions and did a fantastic job! We can’t wait until it’s delivered ☺️

Stan was great! Very helpful and awesome to work with. Very nice store, everyone is friendly and welcoming. We are happy with our purchase

Awesome shopping experience from Stan Lee. Very helpful and fast. Definitely ask for Stan Lee if you're shopping here.

Great service from Stan!

Benjamin was awesome. He was very attentive and helpful. I highly recommend Ashley and Benjamin.

Stan the man was great! Very friendly and easy to work with. Asked good questions to help narrow down what I had in mind. Wasn’t too pushy or anything like that. We enjoyed the experience.

Stan Lee was super helpful in helping us pick out furniture for multiple rooms.

We had an amazing experience with Benjamin. He was intentional with an aim to make us happy and to give us what we needed for our home. I would definitely recommend friends and family to visit Ben at Ashley Furniture for their next purchase.

Gail at the Buford store was extremely helpful and accommodating while we purchased furniture for our first home. Thank you Gail!

CK met us right when we came in the door listened to what we were interested in gave several examples emailed estimates next day took order by phone courteous and professional made it easy thanks

Since I was not able to copy and paste I took a pic of my review left on there corporate office page

Benjamin S good man he help me to find what I want

Nice and educated staff. Financing fair if needing it. Choices are good.

Ben and Tiffany were amazing to work with. Very helpful and patient. Will return next time I purchase furniture.

Great shopping experience! Benjamin was extremely knowledgeable about product and helped find items that worked together! Everything was in stock and ships soon!

Pat helped me a lot on my purchase I enjoyed working with her and would shop with her again.

I recently visited Ashley Furniture, not sure what I was going to buy—just looking for a nice drawer set. But thanks to an amazing deal and the help of Benjamin and Tiffany, I walked out with an entire new bedroom set, couch and rug. They were so patient, taking the time to help me find the best payment plan that worked for me. Even though we ran into a few setbacks, they made sure everything got sorted out. I really appreciate their help and couldn’t be happier with my purchase!

Benjamin was our salesperson at Ashley today. He was helpful and a delight to work with. We purchased a new couch and it was a no pressure experience

Ben was fantastic! Very professional, kind, and very helpful! Highly recommended!

Just purchased a new mattress and base from Ashley Store in Buford. Sales, delivery and product were all as promised with clear communication on all aspects of the purchase. Shout out to Stan L, my salesperson. Thanks for giving me space when I came in the store to look, no pressuring sales pitches and answering my many questions! He was knowledgeable and easy to work with. Be sure to ask for him when you visit!

Stan Lee was super helpful!! Highly recommend!

We worked with Benjamin at the Buford store and he did an amazing job. He was very knowledgeable, thorough and friendly. He went the extra mile for us and we will request his assistance again in the near future.

Benjamin S is a very polite & extremely patient young man. We had a pleasant experience & will definitely recommend him

I was so happy that Benjamin salesperson helped me so well When I buy some furniture next time definitely I'm going to there with him.

Excellent service by Benjamin .. thx for the great experience

Ashley Furniture was a great experience. Stan Lee was our trusted advisor and gave excellent service!

Benjamin Spellman at the Buford location was very knowledgeable and patient, he answered all our questions and vas very professional, it was a pleasure doing business with him!

Stan Lee was very helpful in the process of us making a choice for our new bedroom set

I had a fantastic experience at Ashley Furniture thanks to Stan! He went above and beyond to help me pick out the perfect furniture for my sister, who is in her third trimester. Stan was patient, attentive, and incredibly knowledgeable, making the process so smooth and stress-free.

Benjamin S super helpful and nice. Made the experience very positive!

The entire purchasing experience was excellent. Ashley gave me an original delivery date and when something earlier presented itself, Ashley offered that date to me as an alternative. That was a first. I had one vendor move a delivery date 5x without a single call,

Great customer service by the Rep.

When we went to buy bed the sales person never spoke about slats we have to buy separate and after 2 week we got bed but no slats driver so call customer service they will give slats like 911 but no response it’s been 4 days we don’t have slats to out mattress on and we r sleeping on floor,bed headboard has all over nail outside so headboard is not smooth I been calling but no one helping me but I see when u go shops manager and associates help coz they wanna sale but they never help customers when they have complaint I totally recommend this store is not good and customer service is horrible ,I am thinking to just through all shit back to store and report this and get my money back Bad experience ever Bad store

Stan Lee was absolutely amazing. Showed us the perfect couch for our game room. Explained details perfectly and will certainly ask for him again!

My wife and I had the pleasure of purchasing our bedroom furniture with Stan Lee with the Ashley Store at The Mall of Georgia. Stan is an excellant sales consultant with great patience and knowledge. I recommend making a call to see if Stan is available as he delivered a great experience for is with our furniture investment.

This furniture store provided an exceptional shopping experience with a friendly and knowledgeable sales team. Ben who helped us find the perfect pieces for our living room, all while staying within our budget.

Found exactly what we were looking for plus some with the friendly help from Stan! Thank you for a wonderful experience Stan!

Stan Lee was awesome. Great experience - he knows his stuff.

Beautiful with a good variety of furniture with different colors to choose from. Even though the store was incredibly busy, our sales person Fay took "A1" care of me and made sure I had the best pricing available.

Benjamin was great and took his time to shows us everything and then got us the best deal.

Benjamin was great such a great and patient helper ! Totally recommend coming to Ashley’s!

Ben was awesome. Great …professional..and never pushy. Will be back.

Great product and Prices. Jade was a fantastic sales person. She focused her attention on us and we felt very comfortable that we picked the right products and got the best price with her assistance.

Jade was most helpful in making our selections! Thanks 👍

Benjamin was very good and patient. Great service!

I can't speak on the quality of the couches yet since they have not arrived, but the in store experience was awesome. There was no pressure to buy and no pressure by salespeople following us around the store. We were able to look at our leisure and wander around as we wanted to. This is my second purchase from this store and I absolutely cannot wait to for our furniture to arrive! We ended up working with Kylie and she was amazing at getting our delivery set up and checkout was fast.

Jade W. was perfect help with our mattress buying.

Benjamin S was great at helping me find all I needed for my new place. Thank you for taking time to listen and show me the whole store!

Stan Lee took great care of us at Ashley in Buford! We can in with a vision and walked out with the room we wanted. He helped us find the right price for us, and patiently helped us design our new sectional. I highly recommend asking for Stan Lee!

Professional, Curteous and knowledgeable salesmen. Fair pricing for the goods.

Gail was so helpful!

Love Jade! Amazing service! Thank you! I’ll be back in March for my recliner!!

THEY STOLE MY MONEY! READ THIS BEFORE YOU BUY FROM ASHLEY FURNITURE! If you value your money and time, I strongly advise against doing business with Ashley Furniture. The quality of their products is comparable to IKEA—but honestly, even IKEA offers better quality. I purchased the Hennington dresser and two nightstands for $3,000, expecting the promised high-quality furniture. When the items were delivered, it was scratched, the drawers were wobbly, didn’t soft-close as advertised, and actually required slamming to close properly. I immediately filed a complaint, and Ashley Furniture agreed to exchange the items. For the second delivery, instead of the three men from the first delivery, they sent a man and a woman. The man nearly fell down my 17 steps of stairs while carrying the dresser. This is a 200lb dresser that wound have crushed this man and caused a fatality in my home. Out of concern for their safety, I had to get my father and brother to help carry both the old and new furniture. Unfortunately, the replacement set was just as aweful. The drawers don’t open all the way, the furniture is scratched, it doesn’t soft-close, and it’s still wobbly. After months of back-and-forth with their customer service, I told them I was fed up. It has been four months since my purchase, and I still can’t use my furniture. I’ve been living out of suitcases while waiting for a resolution. Their solution? They told me to keep the defective furniture and offered to refund what would be the taxes I paid ~$600. When I tried to escalate the issue and speak to the manager of this store, the manager refused to speak with me. This company has wasted my time and money. If you want quality furniture, go anywhere else—yes, even Ikea would be a better choice. Save yourself the frustration and avoid Ashley Furniture at all costs. I'd also like to add that I have NEVER written a bad review, but I am so fed up with their scams and nonsense. I don't wish this poor customer service on anyone. UPDATE! THEY STOLE MY MONEY: I have been dealing with this nightmare for over six months, trying to get a refund for some poor-quality furniture that was absolutely not the “luxury, high-quality” product I was promised. The drawers didn’t close properly, they were scratched and damaged on arrival, and they kept getting stuck. After three exchanges, each one just as bad as the last, I decided enough was enough. I was able to get $2,438 refunded to my Synchrony account, but I paid a total of $2,756—meaning I am still missing $318. I have been calling non-stop for two months trying to get this resolved, and NO ONE picks up. I’ve even gone to the store in person three times, and every time, I’m met with employees who have no idea what they’re doing. All they say is that they’ll “send an email to HR” and that there’s nothing else they can do. It has been over two months, and I have not heard back from anyone. When I asked why the $318 was missing, they told me it was the delivery fee, but the delivery fee was only $250 To make matters worse, the actual delivery experience was a complete disaster. It was so unsafe that one of the delivery men almost fell down my stairs with a 200lb dresser on top of him. It was horrifying to watch, and it just goes to show how little care and professionalism this company has. This entire experience has been a joke. They took my money, wasted my time, and refuse to take responsibility. If you’re thinking about shopping here—DON’T. Save yourself the headache. I will keep being vocal about my experiences until this gets resolved, so I can hopefully spare someone else from this absurd business. UPDATE AS OF 03/31/2024 STILL MISSING MY MONEY!! The email is full so the emails won’t go through. They don’t pick up the phone either. Corporate customer line isn’t of use as they say it’s a store problem and I need to contact the store. Calling the store doesn’t help because they don’t answer and going in person doesn’t help because all they say is “call corporate as it’s a corporate issue”. Again, don’t do business here.

Great customer service and great selection. If you go, ask for Jade.

Gail was very helpful and friendly, not pushy. Visited first with my daughter then returned to make a purchase with her specifically. We both will be back and will ask for Gail.

My salesman JR! Was very nice and professional.

Benjamin was fantastic!!! So helpful!

Benjamin was super helpful and took a lot of time to help us pick a new mattress. He listened to what we needed and helped us get that and didn't push other things on us. He did a great j9b and was really good with our kids as well.

JR is knowledge and friendly and very professional. Would recommend anyone to come see him for mattress or furniture. Thank you JR.

Good! Nyeshia took great care of me and made it a smooth experience.

Benjamin & Fatima Spelman were awesome to work with. Very helpful

Wow! Very disappointed by Ashley! Ordered a table got a severely damaged product called customer service got a replacement. The replacement was worse than the original! Then customer service wouldn’t do anything about the replacement because it wasn’t in their 30 day window! Ashley do you really think people are going to wait on the phone for over 40 mins to speak during the 2 holidays we just had that is very inconsiderate and very poor customer service. I have proof but they wont even consider it. Not my fault yall use the worst delivery service possible and they throw your stuff and damage it. I’m shocked I should have listened to the guy on the corner telling us not to shop here! You will be smart if you do not shop here either! Go somewhere else where they have better “policies!”

The salesman sold an oversize chair and lied when I asked if it could make it up a narrow stair case by saying it comes apart. Which the delivery team confirmed when they could not successfully deliver the piece to the proper room, due to the size. Never trust a sales person.....

Loved working with JR in Buford! Taking home a perfect chair for our nursery!

Benjamin S. is great! I appreciate his service.

Jade, awesome salesperson. Exceptional customer experience and would definitely shop here again based on this experience.

Mr.Stan Lee helped us find the perfect couch for our family! So patient and kind. We appreciated him so much. Stan is the man!!

JR is excellent, no high pressure and listens.

I had an incredibly frustrating and disappointing experience with this company. First, my furniture delivery was delayed by 9 days without proper communication or updates. I had to chase them for information repeatedly, and even then, the answers were vague and unhelpful. When the furniture finally arrived, things got even worse. The delivery team placed the items on the floor and left, saying they couldn’t assemble the table because they didn’t bring the necessary hardware. This is completely unacceptable. How can you deliver furniture without making sure you have everything needed to assemble it? To make matters worse, they left my furniture unassembled for 8 days with no resolution. I was forced to wait with a pile of unassembled furniture cluttering my space, which caused me significant inconvenience. Despite multiple follow-ups, the company showed no urgency in addressing the issue or providing proper customer support. The lack of professionalism, poor management, and complete disregard for customer satisfaction are shocking. This has been one of the worst service experiences I’ve ever had. I strongly advise anyone to avoid this company if you value your time, money, and peace of mind

Salesperson was very friendly, knowledgeable, and gave us room to make decisions and talk through exactly what we wanted.

Amazing customer service! Arman was incredible, we’ll definitely be back!

Jade was amazing!!! Very helpful and offered amazing advice. From the minute we stepped into the store everything was smooth sailing. If I could give her 10 stars I would!!

Benjamin was very helpful…his customer service is A-1!!! I am very pleased with my purchase!!!

Jade Woung deserves to be management. She was absolutely fabulous with zero pressure. Super accommodating and friendly. Furniture buying is one of my least favorite things to do and she made it a pleasure. We could not have asked for a better experience.

Jade was fantastic. I came in grumpy and she helped break the wall down and helped me find a great set for my new home. Thanks Jade 5 star for sure.

Benjamin S

Benjamin S. was awesome! We were able to get everything we needed today and he made sure to go out of his way to help select a sofa, love seat, mattress, and bed frame for us!

Everyone in the store was nice and welcoming. The sales representative Benjamin was great to work with managing the orders and helping us save some money! Super nice and patient person!

Benjamin was an amazing help. Great prices too

Easy purchase of a mattress. Delivery guys were pleasant and efficient

I walked into Ashley furniture Store on Buford drive in Buford, GA and the most delightful young lady named Jade approached me to assist me, and my entire experience from start to finish was simply amazing. She was very sweet, patient and very knowledgeable of her job which made me feel totally confident and comfortable working with her. She made sure that my order was exactly what I wanted and that I was happy with my purchase. I don’t know if every sales person at Ashley is like Jade, but they should be. I hope she’s still working there when I make my next purchase as I look forward to working with her again. Thank you Jade for such a flawless and wonderful experience!!! 😃

They used to be so much better. Now, they sell overpriced products. I can't believe how many times their salesperson tried to convince us "fake" wood was real wood.

I purchased a dining buffet from Ashley Furniture that was delivered to my home. The furniture had a few nicks on it, so I contacted Ashley Furniture to report the damage. They scheduled a visit to fix the dining buffet about two weeks later. The technician arrived at my house and unfortunately, while trying to repair the piece of furniture, accidentally spray painted both the furniture and my hardwood floors. I contacted Ashley Furniture again, and they arranged for someone to come and assess the damage to my flooring two weeks later. Despite requesting a refund, I have not received any communication from Ashley Furniture in 3 1/2 weeks. I visited the store, and they informed me that upper management needs to approve the refund. It has been a month since the furniture was delivered to my house, and the refund process is still pending. If you are considering purchasing furniture from Ashley Furniture, be aware that obtaining a refund can be a challenging process. I recommend exploring other furniture stores for a smoother experience.

Benjamin S has been wonderful, nice, kind, respectful salesman. Not pushy, not annoying.

Omg! My experience at the Ashley furniture in Buford Ga was amazing! Kyle, was the sale associate at the time, and went above and beyond to make sure all my needs were met. She was so patient with me. I didn't even want to spend a certain amount of money, but with her patience helped me find the right mattresse for what I could afford, I could go on, and on, raving about Kylie, we need more associates like her! Thanks again Kyle, you are a real gem at that establishment.

Buyer Beware! Poor customer service. Won't buy anything else here. Very rigid and uncaring.

Had such a wonderful experience with JR. Took me 2 days to finalize my purchase and he was so patient and kind with me! Without his input and thoughtful insights I wouldn’t have been able to make my decisions. Please ask for him if you come into Ashley’s furniture store. Amazing guy and personality!

Benjamin did great job getting a great deal.

Wow, what a terrible experience! We have been waiting for a piece for over a month. 1st truck had the wrong item, second truck had damaged item, and third truck did have the piece at all. We will never buy from Ashley again! So disappointed. Update: I emailed the contact they provided and they responded asking what the problem is. They have no idea what’s going on. The response is empty words. Buyers beware! We spend over $6k and received terrible service. If they had a return policy we would return everything. This is our first time buying new furniture as we have been saving and using hand-me-downs for 10 years. We were so excited for this experience and it turned into a nightmare.

Stan Lee at the Mall Of Georgia Ashley is the man! We bought some really nice things for my Mom's new house. Stan listened to us and came up with ideas that would work for our spaces. He was extremely knowledgeable, not pushy at all, very genuine. We chose bed frames for our guest rooms that rivaled RH for a fraction of the cost. Couch and Mattresses so comfy!! Delivery was seamless, they confirm the days before and the morning of you receive a text with a window and how many stops before your delivery. An automated service called 20 min before the delivery and when they arrived the put all of our furniture together in their respective rooms. Thank you Stan Lee and team, you are MARVEL-OUS :-)

Arman haque was a great associate and helped us throughly. He made the process of ordering our furniture super easy and answered all our questions perfectly. He didnt pressure us at all and let us take our time. If you ever come to this store ask for arman haque he will make your shopping experience fantastic.

Great experience. Jade was super helpful, friendly, knew a great deal about every piece we looked at.

My experience was more than what I expected the sales person cautiously very knowledgeable about the different furniture and the savings was a plus

Jade Woung provided excellent service. She was very knowledgeable and made the whole experience very pleasant. Hard to believe she only has 7 months on the job. Kudos to Chris, the resident sleep expert. Thanks again guys!

Jade Woung is the best! We just bought a mattress from the Buford store. Jade was very knowledgeable about mattresses and helped us make our decision. We visited other stores and planned to go to more but Jade made us feel comfortable and we decided to make our purchase with her.

Service was excellent. I would surely shop at Ashley in the future. Service clerck was very knowledgeable and put my wife and I at ease!

Benjamin and team was the best.

Super nice and very helpful in our purchase.

If you are able to purchase from Ashley’s, I highly recommend Benjamin Spellman. From the very first consultation, Benjamin demonstrated exceptional expertise, attentiveness, and a genuine commitment to my goals! In addition, the manager worked diligently to ensure everything went smoothly. Thank you!

JR was very helpful.

I had a very great experience that Ashley furniture. Benjamin did a Great job. He’s awesome with people. Very respectful. And a hard worker.

I highly recommend Nyeasha! We have used her a couple of times to make furniture purchases. She is friendly, courteous and has great customer service.

JR was amazing! Helped me get everything I was hoping for! This guy is top notch and an asset to this store!

Benjamin S was wonderful helping us today! His professionalism and knowledge was great. He listened to all of our needs and asked us great questions to help us in deciding on what recliner we wanted!

JR was great! Easy and smooth experience!

Benjamin who helped me get a sofa set was one of the best sales people I have ever met. He made it very comfortable with the whole process. I’d recommend him to anyone!

Excellent service. I would definitely go there again.

Chris was incredibly helpful.

JR was very kind and helpful during our experience at Ashley. Highly recommend using him for all your needs!

I am writing to formally document my recent interaction with a customer service agent who said she was a manager. This is my experience after I purchased. She reached put to accept a payment by phone. When I was trying to explain that I read over the contract and there are some illegal clauses in Acima language. She was triggered and start speaking nasty and aggressively. During the conversation, I attempted to clarify my position and outline my plan to remit payment. However, the representative’s tone became overtly dismissive, and she exhibited a demeanor of hostility and authority that escalated the situation unnecessarily. Specifically, she stated that she possessed the power to negatively impact my credit standing, a statement I found not only discomforting but also aggressive and uncalled for. This exchange was highly distressing, particularly as I am managing additional financial concerns due to a recent accident. In light of this, I authorized a $25 payment to be applied to my account with the understanding that the remaining balance would be addressed by December 15, 2024. Despite my effort to maintain clear communication and resolve the matter amicably, the representative’s threats to jeopardize my creditworthiness created an adversarial and hostile interaction. Which I did not understand as she is simply a customer service representative, or manager. If she is a manager she lacks professional demeanor and training. I must emphasize that threats of this nature are unprofessional and appear to deviate from both ethical standards and legal principles governing creditor-debtor relations. The behavior exhibited by the representative is not only inconsistent with best practices for customer service but also raises concerns about compliance with fair debt collection laws. The invocation of credit damage as leverage in this context is not only tactless but may also contravene statutes designed to protect consumers from coercive practices. I request that this incident be reviewed thoroughly, and appropriate measures be taken to ensure that future interactions with your representatives adhere to professional standards and legal requirements. Such behavior undermines the integrity of your organization and erodes customer trust. Thank you for addressing this matter promptly. Please feel free to contact me directly if additional details or clarification are required. The sale took place in the mall of Georgia and the agent said she is a manager for acima. I have the contact information and transcripts for the call. I will be sending this to corporate and I will not stop until there is resolve. We are humans we have lives abd life life's, that give no customers service representative the audacity to think they can speak to people in whatever way they want. Truly disappointed with the service. If I wanted this treatment I could have gone to a round the way established. This was tact Ashley

Phenomenal experience at this store! Please buy from Latache, she is very kind and knowledgeable. The manager Tarika is a rockstar!

Great customer service and lots of great furniture selections to choose from for each room of your home. Patricia was top notch in helping my husband and I AND she knew all the details of any piece of furniture we were interested in’! Can’t wait for my dining room set to get in! We’ll probably be back to purchase that leather sofa!

Came in not looking to buy but couldn’t resist the urge to buy so many items that were on sale. Benjamin was such an amazing help and he was so patient with us since we kept changing our mind on a couple items. I definitely enjoyed my experience in this location

JR is incredible! We really enjoyed working with him.

Benjamin S. was great to work with!

Jade helper us get a much needed living room set and dining room set! Thank you!!!

Benjamin was very Patient, courteous, and knowledgeable in sales service. The manager and employees are always very warm and inviting. Ashley has become my furniture store of choice!!

I had outstanding and professional customer service from Benjamin. Thanks for making my buying experience a very memorable one!

Good seeing JR again, even though he was busy, it was good to know he remembered me and made my purchase more personable.

Benjamin was great helping us find the perfect table!

Drove over an hour to go to this location! Great Customer Service! Chris is the best!

Benjamin was very informative and fantastic! He showed us all of the TV Stands they had at the store. He also gave us some insight of what he thought would suit our couch we just got! I loved how personable he was , he cared about what you really wanted, not just about the sale! He also did so well with our toddler. Thank you Benjamin for helping us find a TV Stand and Occasional Table set!

JR was very helpful, thank you! Come see JR anytime :)

Jade was very informative My wife and I didn’t feel pressured to purchase anything.

Chris provided outstanding customer service when my fiancé and I arrived. He greeted us right away and allowed us the time we needed to explore until we were ready to decide. He wasn’t pushy at all and was incredibly patient. We also enjoyed some great conversation. I will definitely return to make more purchases. Chris is definitely the person to see!

JR was awesome!

Jade was incredible and I will definitely will be back to purchase. Definitely felt well taken care of and not a usual pushy sale person.

JR was super helpful and got us taken care us quickly and easily.

Very informative & attentivevto detail. Great personality.

Excellent customer service by JR. Thank you!!

Salesperson was very helpful

This is my first time moving on my own, and I wanted to get all new furniture. I’ve gone to different furniture stores, but Ashley's had the best pricing and customer service. Thank you, Gail, for making this an enjoyable experience.

JR was wonderful to work with very knowledgeable

Shitty customer service. Do not buy from them. We bought a whole bedroom set, minus the nightstands. The salesman INSISTED the we get the delivery plus install because it would have been harder for us to pick it up from their warehouse. The delivery/install guys did NOT put the bed together correctly, took some of the hardware with them, and insisted that the support legs were “optional”. Upon checking the instructions that come with the furniture, they are not optional and we cannot put weight on the end of our bed because of this. I immediately called the customer service team when they left, to have them come back and fix what they did. They said it could not be done. I had to submit a claim. I sent them pictures of the bed and close-ups of EVERYTHING that was missing. They told me that all I needed was another hardware set and they will send someone out to fix this. They said they would ship the hardware to the warehouse because it would be “faster”, then have a technician come out to install and fix any of the missing hardware/parts. Two and a half weeks went by, they finally called to let me know that the hardware arrived and a technician will be out the next day. He came out and said that there’s nothing he could do. They sent him with NO HARDWARE and no explanation of what’s going on. He said we actually needed new slats on top of still needing the hardware. The slats that came with the bed were missing a piece for the legs to screw into. This is now also a manufacturing issue. When I first opened this claim, the warranty team assured me all I needed was new hardware though… I sent them photos of everything. It has now been 4 weeks since I submitted the original claim. The only answer they can give me is now is that they have “put in a request for the slats”. The issue is still not fixed.

I don’t recommend Ashley’s Homestore! Get your couches from somewhere else! Worst customer service!! I purchased my couches almost 1 year ago and over time they started to peel. Which I have 1-year warranty!! I’ve been calling customer service for the past month!!!!!!! Calling like twice a week. All they say is wait for 72 hours each time I call. They never listen carefully to what I say. But they’re definitely ready to charge me with my monthly payment…

LaTache was extremely kind and professional and made sure to check up on me and answer any questions I had. I left with two great items! Very happy with the service I received.

Service was great! Delivery was on time and they were very understanding and helpful. Thanks again Ashley.

Do not buy from this store. We bought a piece of furniture and on the receipt after they verified the piece would be in stock they set a delivery date and printed it on the receipt. Then we got email, text and phone calls confirming the delivery was coming. After the second phone call on the day of delivery saying they would be at our residence in 30 minutes we called them. This is when they advised the piece was in fact not available and had to be postponed to the next week. As such of course we went looking to compare prices elsewhere. Gave them a chance to at least do the right thing and match that price. What do they say, “No” they would not match the price. We were told there automated system is what made the phone calls, texts, and emails to us. Whom did not catch that the piece was not on the truck and thus to stop the automated system from contacting us multiple times. In today’s world of technology and for a company such as this it does not make sense for them to be blaming their automated system!!! I do not recommend anyone shop there for the experience was horrible especially as this piece is a Xmas gift!!! Update: 11/21 I sent them the email they have requested and yet they still have not contacted us. Thus their issues go much deeper. Seriously give it second thoughts before shopping at this store!!!

We recently purchased a sectional from this location. We had the pleasure of working with Benjamin. He was very knowledgeable, professional and easy to work with. I would highly recommend if you are in the market for new furniture. Updating my review based off my experience with Acima. I would steer clear of using them through Ashley. Acima is pitched as "same as cash" but it is not that at all. Be prepared to pay an early pay off balance of 10%. This was not communicated with us at the time of purchase, nor was is broken out on an invoice for us. Just make sure you do your research before signing the agreement because I can assure you the in store Acima rep will not give you the full information.

Patricia was extremely pleasant and professional.

JR was extremely helpful and knowledgeable about the couch and chair we purchased. He gave us plenty of time to look around without hovering. Very pleasant experience!

JR was very pleasant and friendly. He helped us get the perfect mattress for our daughter. Thank you so very much. He also smelled very handsomely 😊

JR was super helpful. The prices are amazingly affordable compared to competitors. Thank you again

Nyaesha meted us with a warm smile and showed interest in us from the beginning. We talked about the product and she was very engaging and knowledgeable and also in us personally We were very pleased with the service excellent.

Jade went above and beyond in helping us find exactly what we were looking for

Benjamin was AMAZING! Thank you for being awesome and kind to us! Cant wait to get our new stuff!

Got a good price for our couch. Benjamin helped us a lot will be back we need dining room chairs. Come see him

Great customer service! J.R did a good job showing us what we liked and getting us in and out the store in a timely manner! Mission accomplished! Thank you!

J.R. is our go-to guy. He knows his stuff when it comes to furniture. Highly recommend!

Arman was professional and courteous!

Service was great. Sales associate was knowledgeable and friendly. Price and quality of furniture is great also.

JR made shopping at Ashley such a great experience. He helped us find everything we needed and made the sales process a breeze. When you go to Ashley at the Mall of Georgia, ask for JR, you won't be disappointed.

Worked with Stan Lee, very knowledgeable helped me find what I needed and got everything set up for me quickly. Great experience.

I really like JR. He was wonderful to work with and super helpful !!

Benjamin was extremely helpful with our purchase

JR was very attentive and helped us get our couch with ease. He was very nice and we highly recommend seeing him for your furniture needs!

Specially shout out to Christopher Hardaway. If you want perfect friendly and good saving deal talk to him.

Ordering was a breeze. Nyaesha and JR very helpful. Now hopefully delivery and set up will also go smoothly…

Don't have what I was looking for.

Terrible experience. I believe the salesperson (Patricia) lied to me to make a sale. We clearly told her we did not want a bed that came with slats and what did we get a bed that came wirh slats.Three weeks to receive the bed which is crazy. The bed finally arrived and then the first delivery the technician was hesitant to set it up because of the concern that the adjustable base would break the drawers on the footboard and the slats that would be installed. We refused shipment of everything with the exception of the base and we got him to order the right things that would work with an adjustable base. Second shipment was scheduled and they brought the same exact components footboard with storage and slats again. This delivery driver said the same thing as the other that frame would not work with base. After that, we got a third driver to come out and finally got the correct everything for the adjustable base.

Very pleasant experience. Nyeasha was very helpful and considerate. I had been in previously and she took us right to the love seat I asked about. She offered to show us others at let us wonder and look on our own and where we could find her if needed. As it turned out with my friends and her help I was also able to find an upholstered rocker to go with the love seat.

I did not have my purchase delivered yet but the customer service in the sale department was great . Fatima is a really great sales person.

Worked with Benjamin and Patricia on my purchase of two chairs. Very friendly and got me in and out. I may have picked out the most popular on back order item Ashley makes, but hopefully it arrives soon.

Very friendly and helpful sales team. They helped me find exactly what I needed!!

A top notch customer satisfactory service by Vipul Kapoor. A very calm and collected personality . I’m happy I visited the store for our living room furniture .

Great place to shop. Very helpful. Wonderful experience

I like the sofa. It’s good quality and the staff are friendly supportive

Very good service, very nice attitude, thank you Chris Hardaway. You are the best !! Gracias 😊!!

Great service I love our seles parson S. Lee

I needed a Dinette set ASAP. Walked in Friday morning and spoke with Stan. Showed him what i wanted and he had me wrapped up and out the door in 15 minutes. I picked it up at their facility near the airport on Saturday morning and had a dinner party on it Sunday. Ashley helped me execute the plan flawlessly. Thanks again Stan and the nice lady at the warehouse.

The salesman are very aggressive with pushing warranties in their products, they did not keep their promise for product delivery. I don’t recommend them.

Great shopping experience!

The shopping part was easy! Friendly staff and smooth transaction. Delivery was not so good. The first issue is no flexibility on time. It’s take it or leave it. The second issue was the mattress was torn. It should never have been delivered. Then trying to get a replacement was difficult even though the delivery staff documented the tear. Again no quick resolution, no quick response and no flexibility on delivery even though it was Ashley’s error. Need better delivery options and better problem resolution.

Nyesha goes above and beyond. I came here after ordering furniture from another company that wouldn’t fit into my new home. The other company was not helpful in finding something to fit, so I got a refund and came here. I shared my situation with Nyesha, and she walked around and showed me some options. I looked a little more and found something I liked. My experience with Nyesha didn’t stop there. When it came time for delivery, I was concerned about the timing and reached out to her. She made some calls and got back to me with some answers and reassurance. The next day, my items were delivered and assembled professionally and smoothly. I’d order from this store again, and I’ve already recommended it to my friends. Go see Nyesha!

JR was wonderful, very patient and made good recommendations.

The process was very simple and seamless. It was easy to shop and pay and delivery was seamless

We purchased a mattress and adjustable base from Buford Ashley. Dawn was amazing and able to get it delivered 3 weeks faster so my family could have it in place thank you for amazing customer service.

Go see Stan Lee “Stan the Man”! Great service and quick and easy customer service! Will return to purchase additional furniture in the future.

The Store Manager and the JR, yhe sales rep were awesome! The waited patiently with me as Synchrony verified my account wasn't being compromised. They did an awesome job and i had a great experience.

Everyone was pleasant when I was at the store and I spent a lot of money. I bought an expensive bedroom set, coffee tables and two benches. After that I never heard from the salesman. My bedroom set came in a month after I purchased it that was just the bed. One of the dressers came in a month after that and they didn’t tell me that only one of them were coming. I found out when they got there. The second one came shortly after, but it didn’t have any hardware to put the legs on. I was furious. Thank God that the driver who delivered it had extra Hardware and saved the day as far as the store goes, I will never buy anything from there again

The actual selection and purchase experience was very good. But, we had the couch home less than one week when I called to see what there return/replace policy is. I explained that my 82 year old husband has had several surgeries on his hip/leg and realized after sitting on the couch that it was too firm and irritated his hip and leg. The woman I spoke to said that Ashley’s policy is no return, no replacement, no refund. But said she would send an email to someone (I did not understand who) and someone would get back to me. I haven’t heard back from anyone. We are furnishing a new home and I will not be purchasing any more furniture from Ashley’s

Great service just took to long to deliver love the couch I bought

Ben is wonderful person I will love to have him again

Fatima was very helpful and knowledgeable.

Jr was great!! Everything was fast and great service

I found a living room set I loved ! My sales lady ( sorry I can’t remember her name) was very sweet and helpful. She went in her computer and said wait here’s the same one in a white color that is on a deep sale for only a few days. When it came it was a hugh quality beautiful peice !!!! Very satisfied with the integrity and quLity of Ashley! This is high quality furniture much better then rooms to throw. Prices are great also

Great customer service provided by these two wonderful reps we had the pleasure of working with here by the names of Fatima and JR. They took great care of us and got us the perfect furniture for our new home that accommodated to our lifestyle. Highly recommend both of these individuals here.

Very kind and helpful saleslady. Helped me pick the correct sizes needed for my new small apartment. Id use them again for any furniture needs.

JR was amazing!

Would never shop there again. My table started peeling and the manager we had been conversing with (Jamie, I believe) said he would honor a return. Then, Covid happened, Jamie left and the new manager decided we wouldn’t be able to return our table, regardless of what our email and agreement said. We ended up going through the BBB to have a store credit and junked the table and chairs set. We bought something not manufactured by Ashely and have not had any problems. Zero out of 10 stars, would not recommend.

Great products affordable prices but not good on delivery time

BENJAMIN, KADEN and TERIKA, greeted me professionally with smiles and hand shakes. They were patient, very knowledgeable and made my shopping experience at Ashley today easy and phenomenal. Their energetic customer service was TOP-NOTCH. Each of them made me feel like they genuinely valued me as a customer. I left pleased with my purchases of a kitchen set and Dining Room Server. Thank you all. You made my day. I look forward to seeing you all soon. Be Blessed!

Benjamin and the team were so great to work. I definitely recommend this store.

The sales person was fantastic!

JR was a delight to work with!

JR in the Buford store was the best furniture salesman I have ever dealt with! He was knowledgeable, honest and not pushy!! Will definitely shop at this store and work with JR again.

Benjamin was awesome and he was so good

Had an absolutely fantastic service experience! Jade was thorough and informative while never making us feel rushed or pressured, and we got a great deal because of her. I’d highly recommend others to shop here!

We got a couch thanks to jade 😳😳 very comfy, very epic

Bought a sofa from Ashley Furniture to be delivered a week later. The day of the delivery, they called to say the sofa was back ordered Tried to call the store in Buford and couldn’t get through to anyone. Had to drive to store & cancelled the order. Found a beautiful sofa, better quality, at Haverty’s Mall of Georgia on sale and they actually have the sofa in stock for delivery on 10/31. Imagine that ! I wouldn’t recommend Ashley Furniture to anyone! Haverty’s is the way to go !

JR was very helpful and kind as he showed us around. We had to apply for a credit card but he made the process go smoothly. There were no worries here because we knew we were in good hands

Jade was awesome and detailed with delivering service. I recommend this sales person great attitude as well.

I walked into the store, and the sales woman Fatima greeted me, and she was so helpful, knowledgeable, and nice. I will definitely be back to purchase more furniture for my house

JR very attentive and informative of products unfortunately we did not see anything that suited our needs however we will return and if we find something we would certainly ask for JR.

I purchased an electric recliner from Ashley store in Buford. It was delivered and put together. It was so uncomfortable when I sat in it. It had no support at all for my lower back at all. I called the store and she told me that they could not do anything about it. The sales person should have told me final sale. Well he did not tell me that. I have never shopped at a store that does not guarantee their product for even the first day out. Very disappointing!!

Mr. Jr. assisted us. We ended up buying a bedroom set from him. He got us a good discount on delivery and I'm very pleased.

Ashley was GREAT!

Ben was great!

Jade was an amazing help! We got a bedroom suit with two high end mattresses for an amazing deal. Jade made sure we got every discount and even stayed 2 hours later to help us. she’s amazing :)

Great experience at this store. Our sales person was Benjamin and he was truly a pleasure to work with. He helped us two days in a row and did not pressure us to get anything but instead helped us make our decision. We will definitely be back because of him and the great energy of this store.

Excellent service from JR. He explained the difference in the various mattresses. Will ask for him next time.

JR was excellent and very helpful and friendly. Highly recommend!

Great experience. Mr. JR was informative and he allowed us to explore the store before making our final decision. I love the furniture piece we selected and I really appreciate the help that we received from Mr. JR.

Mr. JR was very helpful, kind and knowledgeable about the furniture pieces. This was a lovely experience.😊

Excellent

My experience with Ashley furniture was great today. My salesperson, Jade, was very knowledgeable inside and out. She answered all of my questions with no hesitation at all. She was great with her numbers, and her manager, Brandon, was awesome as well. They made my day today.

Working with our salesman JR was one of the easiest parts of moving into our new home! Patient and helpful throughout the whole process. We highly recommend the Buford store.

JR was a great sales consultant. Was in and out with under 30 minutes. Great store and awesome customer service!

Ben was wonderful. Excellent experience.

This was a great experience. We didn't feel rushed or ignored. I really enjoyed talking to Ashley and getting out all the things we wanted. She was able to bring out options to consider and break down what may work for us better.

JR helped me and my mom buy a couch set! He and the staff were very helpful and attentive.

JR was very attentive and helpful. Great customer service.

Great service! Ashley of Ashley Furniture was amazing!

Wonderful customer service Jade! Quick and easy process and was impressed by their willingness to help with price and options. Highly recommend!

Great and fast service from Gail!

Gail B. at Ashley’s Buford location was a very professional and very helpful saleswoman.

Cheis was amazing got everything i need

Gail and Brandon were excellent!

My husband and I purchased our dining room set and living room furniture at Ashley Furniture in Buford, GA. Jade was our sales expert and we were thrilled with Jade’s knowledge on the furniture and sales. We were so happy with our experience, we went back a few months later to purchase a few additional pieces and specifically requested Jade help us again. We highly recommend this store and Jade!

I recently had the pleasure of working with BENJAMIN at this location , and I cannot recommend them highly enough. From the moment I walked in, BENJAMIN’S overwhelming knowledge of furniture, design, and home décor was immediately evident. He answered every question with such clarity and insight, making the entire process of selecting the right pieces a breeze. Beyond his expertise, BENJAMIN showed immense courtesy and respect throughout the entire experience. He truly listened to my needs and preferences, ensuring that I felt valued as a customer. His willingness to help went above and beyond what I expected, and he never rushed or pressured me into a decision. If you’re looking for outstanding service and knowledgeable advice, BENJAMIN who you want to see. I’ll definitely be returning for future purchases just because of him. What a fine young man !

Latache was my associate, she was great! Patient and knowledgeable. She didn’t rush me or make me feel uncomfortable. Great customer service.

Benjamin did an excellent job. I’m very happy with his service

Chris listened to me and found exactly what suited me, I am very jaded about the sales experience but Chris has renewed my faith!!! Please visit him at Ashley Furniture in Buford for a great experience 🎉🎉🎉

Benjamin was a great salesman. Extremely patient and friendly! Couldn’t have asked for a better experience!!!

Thank you! With Mr. JR.

My experience in Ashley has been great!! They are respectful, kind and the most important the quality of their products. Thank you Jade by your kind attention!

Had a great experience with Benjamin. He knowledge and very helpful.

Benjamin S helped me, and he was the best! Found a great couch

Benjamin s. Thanks for Your a help You are the Best

Thank you so much JR for helping us find our new leather furniture. I love that blue!

Ben was great showing us around the store and was very friendly and informative. Would recommend Ben for your furniture needs. Got us a nice mattress and nightstand from his recommendation and even showed us extra pieces that could go well. Thanks Ben!

Jade was wonderful to work with and made the process easy!

Jade was extremely helpful, patient, and gave us plenty of time to consider our furniture purchase decisions. Very genuine, honest and knowledgeable.

JR was very helpful and kind you should come and get a mattress from him

I had previously left a review raving about the friendly staff but recently working with Ashely Furniture store has turned into a nightmare. I would advise people to shop ANYWHERE but here. I truly regret even stepping a foot in this store. I recently went to shop for a bed with my mom. It was delivered to us and we were not happy. There was a miscommunication on their end at first but we resolved it. My frustration began not being able to contact the store directly they have a 3rd party company that answers and will try to call the store but of course they do not answer. I ask the sales associate when I went up the store to sort things out and he said the store does not take calls. They also don't mention many things to you that you should be made aware of. They have horrible communication and do no take responsibility for any concerns you bring up. I received the rest of my furniture and it is horribly beat up and scratched. The sale person told me they are not responsible and I have to call the manufactured for them to fix this. Well I don't have time to go up to the store and ask for this information. I can't call because the store can't answer the phone. Who is the manufacture? How can I contact them?To make matters worse we cannot get this item refunded. More than anything I just wish we could return everything and not have to ever deal with this company again. Finally, the quality of there furniture is not good. You are better off ordering off a wayfair or amazon and for a cheaper price. They have much better quality. I will NEVER shop here again. Haverty's is right around the corner from this location and they are WAY better then Ashely's. Starting with their staff, furniture, delivery, everything! I have used them for years and never have experienced any issues. So now I continue to try and resolve an issue without absolutely no help from the people that sold us this furniture. Not to mention the reason we went to the store was to buy a bed is for my mother who had knee surgery and her furniture hasn't even come out of the wrapping. Once again one of the worst decision I have ever made. This was the nicest and briefest description I could give.

Laquishe was great! she was very helpful, knowledgeable and polite!

Appreciate JR and his nice demeanor, very helpful.

We had a phenomenal purchase journey today with Benjamin as our salesperson. He gave us the right amount of Time to do our own review of the inventory. He is Courteous and friendly. We will definitely visit Ashley furniture again and ask for BENJAMIN!

Kylie G at the Buford location was AMAZING! She’s super sweet and very helpful with finding us a bed! PLEASE GIVE HER A RAISE!

It’s ok

JR helps us really good

Kylie was very pleasant. Greeted us with smiles. Was informative about the furniture. Enjoyed our visit and purchase

We had an amazing experience with Benjamin Spellman. He was very helpful and pleasant to work with. A 11 out 10 ⭐️🙌🏼

Jade was great! Thank you so much for your help!

Been a customer for 14 years, even have a credit card for Ashley. We have a beautiful sofa with a chaise. 2 months ago the puppy ate a hole in the chaise cushion. I called the store. They told me a replacement is $70. I still don't have it. The store says to talk to parts department. We call parts department and they say go to the store to order it. I go to the store and the manager writes the parts email on a piece of paper, says, "we don't do that in store" and walks away. Tried to say we talked to them and they didn't care. 2 months and I still can't get a replacement cushion .

Benjamin was helpful, informative and met my purchase needs

Chris was great! Found exactly what I was looking for for a great price.

Benjamin Spellman was great to work with!

Gail was very helpful with the whole process

Chris was a tremendous help and we are very satisfied with our experience

Benjamin was super kind and helpful. Definitely recommend

Jade did an awesome job. Very helpful and knowledgeable. Stop in and see her, she’s great!