Ashley Store
Open today: 10:00 AM - 09:00 PM
The Ashley Store in Buford, GA represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Fátima is a wonderful seller! Look for her on Ashley Buford
Fatima was amazing in the store in Buford!
Very helpful. Knew the product well.
great customer service by Vipul Kappor and i did not wait at all. i was in and out and found the perfect set.
(Translated by Google) Excellent service Fatima (Original) Excelente service Fatima
He was an awesome salesman. He needs a rise JR
Excellent place. Excellent attention, good deal!
I loved the service as soon as I entered! Benjamin greeted us and guided us to make the right choice. He was very patient and very easy to talk to. I will definitely be coming back for our next purchase thanks to Benjamin!
Chris is a great guy! He is very professional and excellent at his job
Darcey was great to work with. Very helpful and patient.
JR was the best. He was very patient as I tried to put rooms together in my head! Great Customer Service as all the focus was on me
Fabulous experience at Ashley Home Store in Buford. JR got us a FANTASTIC deal on a sofa/loveseat set. Couldn't beat the price anywhere. 100% satisfied with our experience and will be back in the future when we need more furniture!
JR was very helpful, and politely
Go see JR! He’ll get cha right!
Fatima did such a great job helping us find furniture to our liking. She was patient and she help us with recommendations with color choices and quality. 10/10 would recommend
JR gave great information on every item.
Disappointed with selection
Benjamin was a pleasure to work with. We’re new in Georgia and he was so welcoming. Purchased our new couch for our new home!
Benjamin D. Great Service.
JR was the best! He helped me choose wisely with my bedroom, living and kitchen furniture. I did not feel any pressure with my purchases. I suggest requesting JR for your purchases.
Benjamin was super helpful and so kind. Had a very positive experience.
JR was incredibly helpful and knowledgeable. Professional, efficient and friendly.
J.R, who helped me today was very professional and extremely kind!"
Benjamin was awesome to work with!!!!
JR was amazing! Easily helped us find a comfortable living room set at a great price!
JR helped us out on our visit today. We spent 3 hours in Ashleys taking our time making decisions. JR is knowledgable about the items in the entire store and had an answer for everything. Made spending a huge chunk of change not hurt as much!!!
JR was a great salesman. Helpful and insightful
Noor was very helpful and kind ☺️
Had such a pleasant experience with our Sales Associate JR. He was very patient with us and was able to help us find the perfect bed that we have been wanting for a while now. Thank you JR!
Noora was amazing and super attentive:)
Nyeasha was more than perfect with helping my mom and I find a new mattress. She was very personable and honest, I felt like I was truly getting the best deal I could and would highly recommend her to anyone going there to shop.
Went with my mother to purchase a couch. We looked around and picked one. Was to be delivered on July 19th. Came this morning. Couch is about 5 shades lighter than in the store. Called they said must be lighting. I don't know how lighting can make that big of a difference. Pillows we purchased with the couch and now do not match. They will NOT let her return the pillows that JUST delivered. If we purchased the SAME pillows online we could have returned. Stated cause she could see them in the store. Ok yea BUT the couch color is NOT the same. The lady said someone at the store should've told us. NO ONE told us. I would have said never mind we will get pillows somewhere cheaper. Me nor my family will NEVER EVER EVER order from Ashley again. Stupidest policy i've ever heard of.
Order made June 26 th with delivery date of July 19th. On July 18th received confirmation of delivery between 9:15-1:15. Morning of July 19th it said no delivery. Talk to delivery manager and was told items didn’t get on truck! REALLY! 3 weeks in advance and ours couldn’t get on the truck!!! This isn’t the first time either. Thought we would give a 2nd chance and they blew it. NEVER again will we buy from Ashley. Products are good but delivery and warehouse are the worst!!!
Tache was so much help, she made our experience go by smoothly.
Benjamin was amazing, he made the process to quick and answered every question I had. He made financing super easy and explained everything really well. Will definitely be back to work with him!
We’re in the process of moving and had been going to store after store trying to find the right furniture. We almost settled for whatever was close enough to what we actually wanted. But then the idea came to try to come to Ashley’s. We’d been everywhere else, why not? We walked in and fell in love with a bedroom set and a living room set to start off our new home!! We were assisted by a Benjamin Spellman, who was extremely helpful in helping us find our new furnishing! Definitely happy with my experience :)
Benjamin was wonderful! Came in with my mom he was very gracious and accomodating. Followed up with an appointment after his vacation and got what I needed. Will definitely come back and ask for Benjamin specifically!
Benjamin S. Was a great sales rep, 10 out of 10 would recommend
Great selection of furniture, we found just the chairs that we needed for our dining room table.
JR was extremely, helpful, personable, and trustworthy
JR was great!
Jr was very helpful
Jr was Super nice & very knowledgeable Answered all of my questions
Friendly knowledgeable staff. We worked with Kylie and she was great! Can't wait for my furniture to get delivered!
We were looking for a dresser for our daughter’s room and Christopher was very helpful in helping choose the best one for her needs. We love the look, color quality and price.
JR ROCKED!!!!! Extremely helpful. Not pushy. Really nice guy. A keeper 👍🏼
Benjamin S. was awesome! He helped us get the best deal and was very kind and helpful. Thanks Benjamin.
Walked and met Ashley at the front door she was very patient with my wants and needs. I highly recommend her.
Benjamin S was amazing! Really great to work with !
What a pleasant shopping experience! A large showroom with plenty of options. JR was very nice, informative and patient.
Chris was very helpful and great to work with! Highly recommend!
Gail was so helpful and kind! She helped us find the perfect living room set!
JR was very helpful
JR was amazing. Smooth transaction and very helpful.
JR is excellent
JR was super helpful when picking out some new furniture and getting delivery setup
JR Aragon was very patient and helpful when we chose a mattress at the Buford location. Thanks!
We had a great experience. Our associate was very knowledgeable and helpful! We are very happy with our new mattresses and adjustable frame.
Nyesha was very helpful, addressing the size of our room and our needs and concerns. She was very knowledgeable and a pleasure to work with.
I had a very pleasant experience today when I bought my new bedroom set. I am looking forward to receiving this. I recommend the Ashley store for all of your furniture shopping.
Ashley(yes, Ashley) was super nice, knowledgeable, efficient and friendly!
Terrible customer service. Bought a bed set and paid for installation. 1 part was missing so they left everything in pieces and said they will come back in 2 weeks when the part arrives. Manager had a bad attitude and was no help.
Great!!
Very good customer service
I came in only to browse. My guy Benjamin (salesman) meet me at the door and saw I wasn’t with it lol. He waited until he saw what caught my eye (armoire) he then approached to give details. He says he’s new to the game, because of his excellent customer service I walked out purchasing a complete bedroom set.
JR was very respectful and nice to our family, thank you!
(Translated by Google) Excellent attention vapul kappur (Original) Excelente atención vapul kappur
Thank you Chris H. for the lovely buying experience!
(Translated by Google) Even though the service is bad, it's so bad. I return the table because it looks like trash, but the manager doesn't even answer or answer the phone. The system is so trash that I can't express it in words. (Original) 서비스가 안좋아도 너무안좋다 도대체 테이블 쓰레기같아서 리턴하는데 매니져란것들이 전화도 안주고 받지도안고 말로 표현할수없을만큼 너무너무 시스템이 쓰레기다
Great and Professional experience at Ashley!
Jr was great with the purchase our living room! I believe we got the best deal!
My Ashley bedroom set has survived multiple (haphazard) moves and looks as good today as it did in 2008, so when I needed a living room set there wasn't really a question of where to go. Benjamin was super helpful and patient as I dithered over accessories to add to my purchase, as well as knowledgeable enough to direct me to a sofa with comparable butt-feel (if you will) to the one I'd settled on before coming in, which wasn't featured on the sales floor. If you're looking for furniture, they're definitely worth a visit!
Amazing experience. Benjamin did a great job in assisting me with getting a bedroom set and helped me get exactly what I was looking for. 10/10.
The worst ever experience in furniture buying. Months of delays, defective products, in-store demo product delivered… very bad delivery experience..
Gail was great with showing me around and finding ways to save money. Can’t beat it. Thank you very much!!
Jade is absolutely amazing!! Super knowledgeable, patient, extremely helpful! Made the process very enjoyable. Thank you for all your help!!! Will def ask for her when going for future purchases.
Chris was fantastic! Never had a better salesman so kind, patient and professional too. Thanks Ashley!
Hey, I would definitely recommend this store as the customer service from Jade was unmatched! She helped me understand the various financing options available to me and helped save on my time. Very relaxed and authentic service! Thank you!
Benjamin was very knowledgable and effective in helping us with our purchase.
Great experience working with Chris!
JR was awesome!!! Will come back!
JR was super helpful. He wasn’t pushy at all and willing to help without pressuring you into buying more than you wanted.
Chris was wonderful! We took so long choosing our furniture but he was soo patience with us. We will definitely come back because of our wonderful experience with Chris!
CHRIS IS A MVP. WE WILL BE BACK SOON!
Ben was great at helping me to decide on a sectional!
JR was fantastic and helped us find the perfect mattress!!
JR was very helpful and respectful of space! I appreciated the room to look without the pushy salesman. He answered questions, stayed close by but never interfered or bothered us. 10/10 would recommend Ashley Store in Buford and JR as a shopping consultant.
*Update* I placed my orders using this same email linked to my gmail so I don’t know how they weren’t able to locate my account. Also, the owner included an email below for me to reach out. I wrote them on June 17th and have yet to hear back. As much as I want to shop with this company, I just refuse to. This place has THE MOST convoluted and not customer friendly return policy. I ordered a storage bench and upon assembly, we noticed the drill holes were not aligned correctly. We requested at return and new product because the item was defective. They told me to bring the defective item to a donation center, keep my receipt, and show them the proof in order to get a refund. That’s very inconvenient for the customer. I’m so disappointed with this place.
Our Sales Person was very nice & helpful. We had a great experience.
JR, was very helpful in helping me choose a bed frame. Great!!
JR was super helpful!! We appreciated all his help in finding the right fit for our home.
Nour was amazing! She was helpful, knowledgeable, and patient. She helped me and my roommate find the perfect ottoman and pillows for our living room. 10/10. We will be recommending her to everyone we know. We will be back to see her again soon
Noor was very helpful in my mission to get the perfect decor pillows to my couch
Nour was very helpful toward me and answered all the questions I had. I was very impressed considering she said she just starting working there. Will definitely be back soon!
Benjamin was so helpful and nice. He made the process so easy on me. Thanks
We had a really great experience with our sales person Chris. He was super helpful and gave us a lot of different options to choose from. We purchased our bedroom set as well us other furniture he suggested. Will definitely recommend this store and Chris friends and family.
Benjamin was very helpful in finding what we needed without being too overbearing either. Great service!
Just bought a couch from Ashley, Chris was awesome! He spent a lot of time with us and helped make a decision.
I overall had a great experience. Chris did a great job and will be back soon for other home needs.
Great Service! JR Had us in and out, while shopping for our new home!
Chris is Amazing !! Chris went Above and beyond to help me make a big purchase that I had a hard time trying to decide on . I will be back to make more purchases in the future with Chris .
JR was very helpful and accommodating. He walked through multiple options for my mom and made sure we were comfortable. Thank you for the excellent service!
PHENOMENAL CUSTOMER SERVICE!!!!
Ashley (the employee) was great! She didn’t hover or follow me around the store but she still kept her attention on me and listened
Awesome customer service, easy to order, great experience!!!
Kylie was so helpful and awesome! She was patient while we debated between two different sectionals and never made us feel pressured or rushed even though she was getting off at 6 pm. We are excited for our new couch!
Benjamin s. Sold us a beautiful dining table. Thanks for the help.
We had great experience here, Benjamin Spellman was very helpful and informative and made the purchasing fast and easy.
JR is fabulous! He understood that I wanted to look and then I would come get him for my purchase. Right when I was ready he was ready. He helped me check out and was the best! Come see JR!
JR was awesome! Walked us through everything and was able to answer all our questions
We have recently been shopping for furniture and visited the Buford location several times. All employees were very helpful and we specifically dealt with Benjamin who was always there to answer any of our questions and take care of our needs. Will be repeat customers!
Benjamin really stuck with me and helped me through my complete purchase and made it much easier.
Kylie was so helpful and knowledgeable. Thank you so much
Chris has been the best with helping us purchase our new couch for our new home!
Awesome all the way! Kylie Gralnik rocks. Well be asking for her whenever we come back and passing along her info to friends. Superb!
My experience today was fast and easy. JR was my sales associate and he was very patient and efficient in answering my questions. Overall, the customer service experience from the entire staff was exceptional.
Chris was awesome
Gail was very helpful and knowledgeable. She made our experience buying a bedroom set easy
Benjamin S. was such a big help and we found the perfect chair for our new house!!
Chris was super friendly and helpful!
I recently had the pleasure of working with Ashley Reese at the Ashley HomeStore in Buford, GA, and I cannot recommend her highly enough! From the moment I walked into the store, Ashley greeted me with a warm smile and an eagerness to assist. Her knowledge of the products and keen eye for design were incredibly impressive. She patiently listened to my needs and preferences, providing thoughtful recommendations that perfectly matched my style and budget. Ashley’s professionalism and friendly demeanor made the entire shopping experience enjoyable and stress-free. She went above and beyond to ensure I was satisfied with my purchases, even following up after delivery to make sure everything was perfect. Thanks to her exceptional service, my home will now look beautiful and feel more comfortable than ever. If you’re in the market for new furniture, do yourself a favor and ask for Ashley Reese. You won’t be disappointed!
My wife and I had an excellent experience at the Ashley Furniture Buford location. Nyeasha assisted us every step of the way, and was such a great and patient employee!
Two words: Benjamin Spellman. Great customer service, attitude and insight obtained from him. Just purchased a nice set for a couch and we really appreciated the quality of customer service, material, delivery, and set-up of the furniture. Definitely recommend.
Gail was great! She helped my husband and I find the best mattress for us. Can't wait for delivery.
Our representative, JR, did a wonderful job showing us what options were available and did not pressure us into something more expensive. He listened and did the best for our family. Much appreciated!!
Came in for mattress and got a super deal and amazing customer service from Jade.
We worked with Gail to get a few items for our new home. She was friendly, knowledgeable, and very patient. We had an amazing experience at Ashley with Gail!
JR is phenomenal! He made buying our new couches ZERO hassle. He was very gracious with giving space and helping us make our decision. We have been customers of Ashley for over a decade and they never disappoint with quality.
My husband and I had a fantastic experience with our salesman, Chris! He knocked it out of the park and helped us with everything!!
Worked with Jade on finding a chest of drawers. She was very courteous and helpful. Found what I needed in no time with Jades help!
Benjamin was fantastic to work with. Quick service and very knowledgeable. Definitely will shop here again
Once again, I had a fantastic experience with the staff at this store. Fatima answered all my questions and was very friendly. I highly recommend this place.
Patricia(P-Dub) was such an amazing rep! She explained everything from the product to the finance out thoroughly and we left with a smile✊🏾
JR was absolutely phenomenal, he was really helpful with helping choose the furniture we needed and staying under budget ! Already the second time he has helped my wife and I out and we will definitely come back with him.
Fatima at the Buford location was so kind and friendly. Very helpful and sensible in the decision making process and I also liked that she came to check on us but gave us plenty of space to shop and discuss!
I came to Ashley Home store to buy a new bedroom set, Chris greeted us at the door with a welcoming smile. He was very patient with me during this process as i debated on multiple options. I will say this out of all the stores I visited, this has to be the best experience by far!! Thank you again Chris!!
Kylie was very professional and knowledgeable. She was not pushy at all. We highly recommend or her and Ashley! Thanks, Kylie!!
Your sales man is very nice person and very helpful we like hin
Chris was awesome!!
JR was amazing & very patient! We appreciate all his help in helping our family find the perfect couch! We are so excited! Thank you!!
Fatima was so kind and a pleasure to work with! She was quick, Hassle free, and funny! Thank you Fatima!!!
Gail was fantastic and worked to get us home with what we wanted!
Fatima at the buford store was amazing
Great experience, chris definitely was patient and understood what I needed
Great customer service helpful
Shopping for furniture for our first home with Nyeasha was great! Highly recommend. Process was quick and easy. Come see her! :)
Chris was an outstanding to work today. Was extremely informational when it came to helping us pick our mattress. He wasn’t pushy and an over-seller which as an ex sales person I appreciate. He’s someone that deserves praise for the level of professionalism and comfortability with us today.
Chris was great! 10/10, helped us with everything. Answered any questions we had, multiple times. Didn't feel pressured into any purchases and found something we're very happy with! We'll defintely be back!
Buford Location. Ask for Fatima. She was wonderful and gave us so much help to get a recliner couch. 👍👍
JR was great and helped us decide what table to buy for our house. great guy and great time at ashley
Chris was excellent helping me with my purchase. I’ll be back.
Ashley store was wonderful , Gail was super helpful and accommodating
Chris was very helpful and courteous. Great experience
Benjamin helped us and did an excellent job
Love the store and couldn't ask for more from my sales representative and manager on duty!!! I'm absolutely going to revisit the Buford, GA store!
Benjamin spellman helped me and was very patient with me as well. He's the best!!
Chris was great help.
The insurance was a lifesaver. They could not fix the sofa so they gave me a credit for me to purchase a new sofa..
Very friendly workers. They were very helpful with everything
Chris was so helpful and efficient!!
JR helped us find what we needed quickly and easily. Great to work with. Edit to original review: We purchased a piece of furniture yesterday for pick up at the warehouse today. We were told item was in stock. We have spent the last 4 hours working to contact the warehouse (no answer, after ringing multiple times phone disconnects), speaking to customer service, contacting the store directly only to be told now we can not pick up furniture until tomorrow...MAYBE?? It is terrible customer service to have NO WAY to contact the distribution center. This has been a waste of 1/2 a day off for me. VERY DISSATISFIED WITH THIS WHOLE PROCESS!!! They took our money with no problem...now no one seems to be able to tell us when or how we can get it with any degree of certainty.
Kylie was amazing! No pressure and helped me two different days to ensure I got what I wanted.
Latache S. at Mall of Georgia Ashley furniture was beyond helpful! We will definitely use this Ashley Homestore again and will 100% ask for Latache to help us! Great experience!!
Fatima helped us in Buford, Georgia. She was amazing and so patient. Highly recommend.
Chris was a wonderful help for my husband and myself today! We came in with an idea in mind, and Chris made sure we got exactly what we wanted, and there was no pressure from him at all, just a lott of help that we really appreciated!!
Chris is a very helpful person, I advice you to come to ashley furniture.
Kylie was a great help! Thanks for making my experience a super one!
Came in for a coffee table JR was extremely fast and helpful with my purchase . In and out the door without 5 min ! Thank JR .
Our Ashley experience was phenomenal! We purchased our dream couch and can’t wait to enjoy our new investment. Chris Hardaway was AMAZING!!!!! He took all of our concerns and opinions into consideration and helped us make the best decision. He also took into account our expecting child and recent home purchase to make recommendations for future purchases without forcing us into an upsell. We really appreciated his ability to show us what Ashley offered without the intense pressure to buy. Will be keeping his card for our future home purchases! 12/10
JR provided excellent customer service! Extremely happy with my sofa selection. Ask for JR, you won’t be disappointed.
We had an excellent experience with Fatima. She helped us pick a great mattress and was very friendly and informative. We will definitely request her for future purchases!
Great experience with JR today on new mattress.
My purchase experience was excellent! And the delivery and setup was also. I want to particularly thank Nyeasha Noid for her Help (as opposed to the term Sales) in making this purchase. She is extremely professional, knowledgeable, and personable. Thank you
JR was so helpful to us when we were looking for a new couch.
Benjamin Spellman was such the knowledgeable professional and excellent customer service representative!
Jr was very helpful! Love my new bed set!
Fantastic experience. Gail provided stellar customer service. She made the process of finding a new sofa so easy! Highly recommend! Special thanks to Keyanna (and Candace) for their help. Both were super friendly and efficient.
JR was INCREDIBLE to work with! He gave us our space to look, was informative and HONEST with pricing, knowledgeable about products, and made us feel like there was absolutely no rush or pressure to purchase. Ended up with a gorgeous new bedroom set and the perfect mattress for the hubs. Can’t say thank you enough!
Fatima! Thank you!
Benjamin was nothing short of spectacular! He made the process of finding a recliner very easy and he is the most personable salesman I have ever met! 5 stars for sure!! ⭐️⭐️⭐️⭐️⭐️
Great customer service by Mink!
Great customer service! Benjamin was very knowledgeable and helpful!
Latache was nothing short of amazing. Extremely knowledgeable, patient, and thorough. She ensured our selections met our family’s needs while providing promotional opportunities. Great experience!!
Eden is patient and walked me through all my options. Come see her!!
Eden was very kind and helped with finding the right sofa for my home.
JR did a great job of helping me think through which furniture would work well for me i my home. Had a great time finding my furniture and very happy with the support!
Great service, thorough explanation and walkthrough of process with Benjamin
The worst experience I have ever had with a furniture store. My mom ordered us a new living room set in April. We went a couple days later to order dining table chairs. They were scheduled to deliver May 3rd for BOTH & only delivered the chairs. They never called me to let me know the middle piece of the sectional was on back order and needed to deliver May 9. A couple days later, they call me again telling me they were now going to deliver May 14 because they were still not going to be receiving the middle piece till May 9. Yesterday I get a call from a Manager. I inform her of the situation and she approves my sectional to be delivered without the middle piece as a one time courtesy due to me being without furniture for over a month. She schedules the delivery for today at 12:30-3:30. I get a call this morning from dispatch saying they will not be able to deliver because the middle piece was not available and did not care that I already got the delivery scheduled through a manager for it to be delivered separate. So now, for the 4th time I will not be able to get my furniture until who knows when. I will NEVER BE BUYING FROM ASHLEY FURNITURE AGAIN NOR WILL MY FAMILY. The worst most frustrating experience EVER. And my order will be cancelled, and i'll be going elsewhere. Do not waste your time here! Rude customer service department too.
Edén was so helpful help me so much
JR was so nice and got us an amazing deal!
Eden was wonderful and very helpful is getting us our new bedroom set!
Chris was very helpful. Made it a great experience!!
Chris H. was awesome and helped us find exactly what we needed!
Another great experience with Ashley... Thanks to JR for his extraordinary service, such a nice man.....👌
wonderful!!! great experience 🫶🏼
JR did a wonderful job helping me with my purchase. Friendly and very helpful to me.
Eden was awesome! Walked the store with me and took her time going from one living room model to another one and then back to it again. She was so patient with me and my 5 yr old. We bought the performance fabric living room! Thank you Eden! 💕
Eden was fantastic and super helpful during our shopping experience!!
Eden was so nice & friendly!
Upon entering we were met with a smile and a welcoming hello by Eden. She was most helpful in helping us choose the right accessories and lamps for our new home. The store was clean, well kept and the displays well presented. The staff were very friendly and helpful. We really like our Buford Ashley store and often refer friends and family.
Great customer service Eden was wonderful, she was very helpful.
JR was absolutely fantastic and so helpful! Found the perfect couch for my first apartment thanks to him. 😆
We came in just to look and ended up taking a sofa and dining set thanks to JR he was so helpful!
Great
JR took care of us! Happy with the super-easy purchase process at Ashley’s!
Great shopping experience.. Thanks Ashley, great job super friendly!!
Eden was great, very helpful, definitely recommend her if you’re looking to purchase furniture to your liking! Ask for her!!
Gail did an amazing job taking care of us! Let us take our time looking and discussing our options. She was so easy to work with!!! Go see her for your furniture needs!
Ashley was a huge help with our shopping experience! She helped us find the perfect pieces for our space quickly and efficiently!
Chris is really good! Thank you!!
Our experience with Ashley directly was great. This review is specifically to address the warranty company that Ashley promotes and sales when you purchase a product through them (ProtectAll). I've also left a BBB review but want to leave here as its sold through Ashley. Don't do it, save your money! If I could leave a 0 star I would. They will talk around approving any claim. I sent photos for review and when they denied my claim I sent additional photos showing what they were citing didn't align with their terms and conditions (splitting of seams and my two small rips were beside the seams, not in them). They then sent an email asking me to call. During the call the representative echoed the email and when I explained how that couldn't be (seam splitting when the rip isn't on the seam), he told me they don't cover holes, just rips. I explained when something rips, there's then a hole. In this case he said a hole is missing fabric. I thought great, mine has fabric flapping, so I guess by their definition it's a rip. I shared that logic and then he moved on to tell me it was threads fraying (no threads or strings out so I disputed that), next he changed it to the upholstery fraying and it being worn. I asked where being worn was in the term since this is 5 yr coverage and some wear and tear will eventually show (we've had it 1.5 yrs so thats not the case yet). He couldn't tell me and kept going back to threads and upholstery. I gave up and will fix it myself because no matter the proof you have, they will change why they are denying it (4 was my max but I'm sure he would've kept changing it). Don't waste your money. Take your 1 year warranty from Ashley and then fix the rest with the money you save by not using this company.
Christopher was great! Upfront and very honest if I could give him 10 stars I would.
Nyeasha is the best, this is our third visit with wonderful customer service!
Store manager Tarika and Fatima and the whole team at Ashley location in bufford is truly amazing I have purchased my entire home furniture from them. Please come and let them take care of you.
We had JR, great service and very helpful and friendly.
Kylie was a great help from the moment we walked in the store! Great customer service & very knowledgeable of all furniture pieces in the store. Highly recommended. We will be back! Thank you!
Nyeasha was wonderful. She didn’t hover, allowed us to browse and then checked in on us and answered all our questions thoroughly. Very happy with the customer service we received.
Thank you Ashley for making my purchase seamless.
JR was so helpful and helped us find exactly what we needed! We received great customer service! Go see JR if you need furniture!
Had a great experience at Ashley today as we looked for a new bed. JR pleasantly greeted us as we entered, told us where we would find what we're looking for and promised to give us some time to browse. He kept a comfortable distance but was always within eyesight of we had any questions.. Really great shopping experience. Thanks Ashley and JR!
I walked in and was greeted by Fatima, from the very first hello she was amazing, knowledgeable, and helpful. She listened to what I wanted, didn't force anything on me and gave me time to make up my mind. The entire staff is friendly and welcoming. I would recommend 10/10.
Fatima was fantastic! Very personable, very patient and engaging! She made us feel like family!
Fatima was amazing to work with!! She was so kind and helped me find the perfect furniture for my new home!
Ashley was wonderful. Made it an easy decision for me and my wife. We will definitely recommend Ashley & the Buford location.
Benjamin was really nice , help me a lot , thanks u
Chris H was amazing, he was super calm with us, while we kept asking questions about like 4 different couches. He gave us plenty of time to make our decision. All through out the time he was very energetic.
Ashley was great! She was very knowledgeable and helpful!
Mink was great!
JR was very knowledgeable and great to work with.
Great experience! Ashley was knowledgeable and friendly. We will definitely be back for our next furniture purchase.
JR was a great sales person, did an awesome job. Friendly, knowledgeable.
JR was very helpful and patient! He looked into the free shipping for me and saved me some money!!! Great customer service!!!
Stopped my the Buford location and was assisted by Sales associates Benjamin. He was very helpful and knowledgeable to support me with finding a sectional for my man cave. Thanks Benjamin for your assistance.
Having relocated to GA, we needed something fast and affordable and Benjamin delivered! He was super friendly, professional, and accommodating! He even helped us move an area rug to see if it looked good with the sofa we chose! Everyone in the store was helpful and amazing. We will definitely be using this as our home store!
Awesome customer support
My partner and I went in to look for a bedroom set, dinning room table and a couch. It went great and kylie was great!! she’s so sweet, very informative, always making us very comfortable asking any questions! If we need to come back for anything at all I will be going back to her.
JR is the best. No pressure - not hovering over you while you shop. Highly recommend seeing him!
Ben Spellman was fantastic to work with. He greeted us at the door and helped us find exactly what we wanted. He answered all of our questions and was patient while we tried each recliner. Make sure you ask for Ben when you go!
Chris did an amazing job. He was very knowledgeable patient and professional if I were to make another purchase, I would definitely want him to be myself person.
My experience overall was good my sales person would not call me back when I tried calling her, her voice mail was full. I wasn't able to leave a message. Edén was nice and polite but very hard to reach. Not sure if I'd won't her for my sales person next time.
JR was such great help during our mattress selection & bedroom decor purchases. We were in and out in no time, easiest trip ever.
Great service! JR was very helpful.
JR provided great customer service.
Chris was are sale person. He was patient and helpful. He let us know our options on different pieces that we were looking at.
Ashley was beyond helpful! I found a new dinning table and I can not wait to be back for a mattress!
Hello, I wanted to take a moment to express my appreciation for the excellent experience I’ve had shopping at Ashley. The customer service provided by Ashley Reese has been exceptional. The store ambiance is inviting, and I always enjoy browsing through your selections. I’ll definitely be recommending Ashley to my friends and family.
Great experience all and all! JR made sure to get me all taken care of even though it was a little after hours! I will definitely be back!
Second time purchasing from this store. JR was friendly and good to work with.
JR greeted us right at the door and was very helpful and knowledgeable in showing us around the store! Definitely will be getting the sleeper sofa from here!
Amazing Experience once again. Benjamin Spellman is my Sales Associate, spectacular service. Can’t recommend him enough!
Chris was patent with me and a joy to work with.
Ashley R at the Buford location was so helpful and patient . We had a great experience and can’t wait to shop again to finish furnishing our home.
Great customer services, great experience
JR good customer service. Very helpful
JR great salesman. Great customer service.
JR was professional and very patient with helping us pick out all of our furniture. He was a delight to work with.
Benjamin was my salesman and he was on point. Very personable and genuine. Good vibes, honest and definitely more interested in you finding what you need than just making a sale.
Benjamin went above and beyond to assist me in finding the ideal couch. His patience, knowledge, and friendly demeanor made the experience enjoyable and stress-free.
Chris was amazing and knew exactly what we were looking for. We did not feel pressured to buy anything like you typically do when at a furniture store. I hope he is there next time we are looking for something.
JR was a great help in picking our new sectional! Will definitely be looking for him on our next visit!
Went in to check out the clearance living room sets, in order to be able to take it home today. I was in and out in less than 30min! JR was the BEST and super helpful! Easy process! Also props to the warehouse guy Juan for helping us get it loaded!
JR was extremely helpful and informative.
Fatima D. gave us exceptional customer service! We are looking forward to our new dinette set!
I visited the Buford store today, 3/27/24, to purchase a sofa for my daughter. Gail was very helpful, she was friendly and professional. Looking forward to delivery April 12th.
This is our second time coming to this location and loving it! Nyeasha is absolutely amazing and helped us SO much!!
Gail was so helpful and informative. She showed patience and really listened to my needs and helped me find the perfect sectional!
Great experience! Edem was amazing and so helpful!!
Great experience. Fatima was very helpful and knowledgable—and provided a shopping experience with no upselling pressure. Looking forward to our delivery!
Wonderful experience.
Eden was very helpful. She found us the best deal on our first couch.
JR offered great customer service and gave us options. I will definitely recommend JR @ Ashley Furniture.
I have furnished my entire home with Ashley's. my original location was buford. However, my agent left and went to Cummings. The Cummings location is great also. The people here are very helpful. THE whole entire staff is wonderful, and they make you feel like you are family. I only deal with one person she's the best. If she leaves one location, I'm going to find her no matter what. She always has the best intentions for everyone who is looking for anything in the home. She can find mostly whatever you need. I would recommend anyone to her. She takes her time with you, never rushes you around, and makes time for everyone she helps. She's one of a kind 😇 😊 I'm so glad I found her when I moved to GA. Her name is Mia If you're looking for anything nice and in the Cummings GA area, don't hesitate to stop Ashley's and see her.
Patricia was awesome. So friendly and helpful every time we come in. Thanks so much!
We had a great experience. Nyeasha was super helpful, patient and professional. She gave great advice and alternatives to our ideas that helped with us making decisions. Thanks, Nyeasha
JR was fantastic! Assisted us with everything we needed but gave us plenty of room to look ourselves! We will definitely work with him when we come back!
Chris was beyond helpful in helping us pick the perfect couch for our family of 8. Thank you Chris for everything!
Exceptional service. Nyeasha was amazing wonderful customer service helps us find exactly what we’re looking for.
Great Experience! Fatima helped to finalized the purchase. Definitely look for her.
Chris was great
Chris was awesome in helping us pick out furniture for multiple rooms in our new home. He made the process simple and I would definitely recommend anyone shopping for furniture to go see him!
Milk was professional, helpful and friendly. I’m definitely coming back!
JR was very pleasant. He new the product and was not overbearing or aggressive like alot of sales people. Great experience!! We got a dinning room table and will be back for a mattress next month. Thank you JR you're the best!
Ashley Reese was great! She was nice very helpful and my daughter says she loved her style.
Chris H did a great job. He made the whole process quick and easy. I strongly recommend this Ashley location..
Benjamin Spellman was great to work with. He really helped show us all option and got us the new bedroom suite that my wife loves.
JR was very informative and helpful with assisting us find the kitchen island table and stools. We appreciate his assistance and we plan on coming back soon.
Chris was excellent help today, very knowledgeable and a great salesman for the Ashley furniture team. I would recommend him for anyone who does or doesn’t not have much knowledge on furniture shopping. Very satisfied with my experience! Will be visiting Chris at Ashley furniture for any future needs.
It was a wonderful experience. My salesperson Ashley R was the best, she showed us different options that will fit my budget, Thank you for your attention this is the reason we always return to the store.
When you first walk in they are stalking you throughout the store. After purchasing when you go back to the store because things went sideways they have no time for you. Our salesman JR. said he would get the manager to assist, that never happened after 30 minutes we left. The loveseat that was delivered had a broken frame and was tilted to one side. The tables for the living room set were filthy! The main table that was supposed have casters came without any casters and the top of tables had several deep scratches. It looked like we went to a garage sale! No one from the store contacted us ever. After several work orders and multiple deliveries and repairman coming to the house we finally have furniture that we can use. We will never go back to the Buford location!! Update I did send an email with the requested information and have not received a response! Ashley is trying to give the false impression that they really care! What a joke!
Thanks Chris!
Cus Ser was wonderful Mr Benjamin ia a perfect Salesman very patient and helping me to decide on what I wanted Mr. Benjamin is a Very Good Saleman The 3 customer service Representative team at front desk was excellent in helping me about my problem. Gaynell Collins
JR Ragon was awesome. Knowledgeable, honest, and respected my time. Great experience.
The delivery guys were not nice at all. One of them came in and asked me where the dresser will be, and I showed him the master bedroom. Only for him to come back with his partner and dropped the 2 boxes in the hallway and stated that they are not supposed to remove the dresser from the box. Then why did he go into my bedroom?? I even asked If I can remove it and give them the empty boxes to take with them, they refused and walked away. That was very bad customer service.
JR was very helpful and it was a great buying experience. Came back again today to order more. Furniture and JR was as helpful as always.
This person who help me was a great experience she is good working
Had a great experience purchasing a mattress with the help of Chris!!
Very nice and professional.
I have been trying since November 2023 to get a delivery charge dispute taken care of and still nothing. Spoke with a manager a couple of months ago and she confirmed she would be crediting my account.....still not credited. Also they can't seem to find my orders which they mistakenly put under my daughter's account. I haven been to the store numerous times to get issues resolved....nothing! It is by far the worst customer I have ever had!! I don't have enough room on here to even explain everything that went wrong with my orders. Make sure you keep good records because once they make the sale, you are on your own with any kind of assistance!
Chris is very accommodating and helpful.
Patricia W. Was AWESOME!!! She took her time and helped my fiancé and pick out the perfect dinning room table! She’s the absolute BEST !!!
Fatima helped me find a mattress at ashley furniture today and was extremely welcoming and very knowledgable! If you have a chance to acquire her help, you wont regret it!
Chris was an amazing salesman he made sure our experience was more than 5 star and treated us with kindness and respect
Loved the experience shopping with JR! No pressure sales with lots of options in our budget! Highly recommend!
In two words: simply marvelous! I was greeted upon arrival by Nyeasha, the sales associate, and explained that I was in the market for a sofa. She offered formidable advice without making me feel rushed to make a purchase. Best of all, she allowed me space to explore items without interruption. Eventually, I made a purchase, due in part, to her expertise. It was truly a remarkable experience!
Benjamin was awesome!! He took his time and worked with my mom to make sure ahe was happy with her purchase.
I had a great experience at Ashley furniture. The service was very good and Miss Ashley did a wonderful job with assisting and just being patient. Come and see if she can help you out with anything. Again that's Ashley at Ashley's.
Was the best experience went above and beyond to get the furniture we needed !! Thanks Ashley!!😇
Benjamin was GREAT! He made the experience completely seamless and wash not pushy at all but extremely helpful. He deserves a raise 😉
Ben Spellman is an outstanding Ashley Representative! He was so knowledgeable and detailed, explaining each feature and benefits. I walked out with a beautiful leather sectional! I will come back for additional purchases. Ask for Ben!!
JR was amazing
This is my second purchase from Ben in a couple of weeks. Ben is helpful and made both determining the right product and getting the order squared away easy for us. Do yourself a favor and ask for Ben when shopping at the Mall of Ga Ashley furniture.
Had a fantastic experience at Ashley furniture. JR was my salesman. very friendly guy. Had a great experience here my second time here both times were amazing.
Fatima at the Buford GA location was very helpful and a pleasure to work with!
Ben was awesome and took great care of us at Ashley Furniture in Buford, GA! Highly Recommend
Ashley R. at MOG store is was the BEST!!! She was very helpful & knowledgeable while helping me locate a new bedroom set for a picky person (me). LOL☆☆☆☆☆
JR and Kylie have both been very helpful and patient. I hate we couldn’t purchase today but I have a strong feeling we’ll be back.
JR was friendly and helpful. I knew exactly what I wanted when I arrived and he did a good job making sure I was all set. Thank you!
Great assistance from Fatima at the Mall of GA store.
I have been to several Ashley Stores in search of a particular style couch they sell online, but very few have on their showroom. I went into the Ashley store in Buford, Georgia, and Fatima and Jay were so helpful on looking to see what other Ashley locations may have this certain couch…and they found it for me! Great ladies and customer service!
Fast, friendly, helpful associate! It was a pleasure working with Eden on such a quick turnaround order request
We were recommended against using the delivery service with this company so we picked up our item instead and ended up with a defective item. The manager was not interested in making us whole again and said we should have made sure our item was intact before taking it home even though there is no damage on the package and the defect could only be seen from underneath the sofa. Be aware you’re not gonna have any better luck in picking up your item than having it delivered if it’s defective or damaged.
Eden was absolutely wonderful to work with.
Chris did a great job filling us in on the furniture and got us a great discount and beautiful furniture!
Came in to look at some furniture and Eden helped us. She was super sweet and eager to help. If you are looking for new furniture come and see Eden! 😊
Eden did an amazing job at helping me find a dining set I liked and was very patient with all of my needs . I will be coming back to purchase.
We came looking for furniture today and we were working with Eden and she was extremely precessional and helpful and made sure we got exactly what we needed and answered all of our questions.
Eden was very helpful and made buying our furniture very easy!
Ashley at Ashley was wonderful!!
Patricia was our sales rep and made our experience buying our bed frame super easy and very friendly. Great sales lady!!!!
Ashley was extremely helpful with the purchase of our new loveseat!!
Excellent customer service!
Eden helped us out today and was very knowledgeable and kind. She made our experience wonderful. We will definitely come back and see Eden for any furniture needs!
Eden is so sweet and amazing. I look forward to working with her in the future.
Ben was AMAZING! Super attentive and helped me get the perfect table.
Eden was so helpful!!! She really helped me decide between two beautiful bed sets!
Fatima Helped a lot
I went in looking for a sofa and chair. Ms Nyeasha helped me with many different design options because I had a limited amount of space that I can use for furniture She was very professional and creative and did not try to pressure me into anything I did not want. I would definitely go there again when I need more furniture.
Awesome experience with JR. He listened to what I was looking for and found lots of options, so many it was hard to choose. But I did and ended up with some wonderful new additions to my home.
Nyeasha and Jay were great they helped me out today and couldn’t be more happy with the purchase and the service I got!!!
Chris was great!
Wonderful service from Tarika and Patricia, and super quick delivery of the couch and loveseat we bought! 😁
Fatima was fantastic
Very helpful with our process
Eden was very helpful.
Eden was a terrific sales rep. She did an excellent job helping us meet our furniture needs
JR was absolutely wonderful to deal with.. very knowledgeable and easy-going. I’m super excited about my new furniture!!!
Eden was an angel! So helpful!! I will be eternally grateful for her helping me to find such a comfortable AND affordable automatic recliner. Thank you Ashley Furniture for having a great selection for "short" people!!!
Great customer service! Eden was so very helpful and kind!
Eden was amazing. She was very knowledgeable about the furniture and was great with assisting me.
JR went above and beyond. He was very knowledgeable about our purchase, and made us at ease. Highly recommended!
JR was awesome! He was very helpful and thorough with helping us pick out some new furniture needed for an emergency situation. Great customer service and knowledge! We will be back!
Iden Very good help. Nice talkitive helps you out with any thing that your in need
Ashley was very helpful, she walk me through all my options and she asked of what at was looking for and she help me find it ,she is awesome!
Eden was very helpful. Really loved getting to look around at perfect furniture!
Eden was great
Eden was very helpful and showed us exactly what we where looking for
Eden was great showing us around
Eden, was so helpful! We found what we were looking for and were in and out. She was perfect!
Chris was Amazing super impressed!
Chris was relaxed and easy to work with for ordering our table.
Nyesha and Chris did an amazing job.
Chris was great! Quick and easy process for me! Don’t make the same mistake as me and go by old reviews!
3/1/2024 UPDATE no one has contacted me yet. unacceptable. BAD MATTRESS Bought a mattress from the Buford location, less than a year old and it has a sag in it. After several calls to the store to send a technician out to my home, he eventually came and took photos. he could clearly see that the mattress was sagging because he pointed it out to me and my wife. After he submitted his photos, the management came back and said that the dip is only 1/2 inch and it's within the warranty specs. there is something definitely wrong with this mattress and i think it's only going to get worse. We were not shown any of the photos that were taken. This mattress is bad quality, causing restless sleep, discomfort. Please be careful in deciding on which mattress you chose to buy, beware what you are told even with having a warranty. we have practically new bed slats under the mattress, and we are using a mattress pad on top but it's not helping much. unacceptable. Nothing else has been offered or any other accommodation has been recommended to us.
Gail was wonderful. Very knowledgeable and nice. Sandra
Chris at the Buford location was incredibly friendly and helpful throughout the entire process.
JR is the best! He made our furniture buying process simple and stress free. THANK YOU JR!!!
Went to the location in Buford, Ga. We were helped by Gail. She was amazing and super friendly. Even if she thought something wasn’t possible, she asked her managers anyway to see if it was. It’s not often that you get real genuine customer service now a days. We almost left the store without purchasing. Her exquisite service made us want to spend our money their vs another store. Thank you Gail for making our shopping experience an absolute pleasure :)
Chris is best, great personality, friendly and honest with perfect information very professional
Chris did an amazing job helping me find my perfect sofa! Thank you Chris!
Chris was incredible! So helpful, not pushy at all and really worked to make sure we got exactly what we wanted and needed. All staff was incredibly helpful and kind, always greeted with a smile.
Great experience, found just what I needed. Gail B. was great!
Gail was fantastic to work with. I can’t wait to get my new sofa. It was a great price and is super comfortable. My only frustration was with their financing company. My credit score is 794 and somehow I was denied their cars. Luckily I’m fortunate to be able to pay cash for my sofa, but I was going to take advantage of their 12 mo no interest financing.
After 4 years of having bought some beautiful paintings here, the template of the paintings began to come off, when I discovered to my surprise that under that template there was another painting, be careful with what you buy in this furniture store, you pay a high price for things that they themselves reinvent.
(Translated by Google) My experience was terrible! I bought a living room and when they sold me everything was perfect! When I received it, the cookers were missing, one back cushion is the wrong one! The fabric of one of the chairs is torn, I called them and they scheduled a visit 20 days later! When the day of the appointment arrived I was left waiting, no one came, when I called they told me that the technician had come and no one answered the door to which I informed that that was not true! They sent me a test photo in which I realized that it wasn't my house, it wasn't my door that they arrived at! I informed them that they had the wrong house even though they have the correct address! A thousand hours on the phone to reschedule the visit and now I have to wait 15 more days for them to go review everything bad they sent!!!! First and last experience with this store (Original) Mi experiencia fue pésima ! Compré un living room y cuando me vendieron todo fue perfecto ! Cuando la recibí faltaban los cocines un cogin del espaldar es el incorrecto! La tela de una de las silla está rasgada , llame lo reporte y programaron una visita 20 días después ! Cuando llegó el día de la cita me quedé esperando nadie llegó , cuando llamé me dijeron que el técnico si había ido y nadie respondió a la puerta a lo cual informé que eso no era cierto ! Me enviaron una foto de prueba en la cual me di cuenta que no era mi casa no fue a mi puerta a la que llegaron ! Les informé que estaban equivocados de casa aunque tienen la dirección correcta! Mil horas en el teléfono para reprogramar la visita y ahora tengo que esperar 15 días más para que vallan a revisar todo lo malo que enviaron !!!! Primera y última experiencia con esta tienda
(Translated by Google) Here you will find the most beautiful bedroom sets, dining rooms and other furniture for your home (Original) Aquí encontrarás los más hermosos juegos de dormitorio, comedores y demás muebles para tu hogar
Eden was very helpful! She helped us find some great chairs!!! Thanks, Eden!
Eden was the absolute best! She was very kind and helpful, never pushy but provided valuable insight when needed. We are coming back to buy from her again!
Eden was so helpful and courteous. I love that she gave me all the info I asked for, then didn't hover while I looked around. She was always available for any questions I had, and patient while I tried to make sure my new couch will work in my space. Love the couch I picked out and can't wait to have it in my home. Thanks for your help Eden!
Very good and very professional and willing to help.
Fatima was amazing, from start to finish. Made suggestions, made sure we got the best deal and got us in and out in under 30mins.
Ashley Furniture is amazing. Everyone is a professional, from the sales staff to the delivery staff. This is why we continue to buy from them.
Just had an awesome experience with Fatima at Ashley Furniture! Bought a lovely living room set, quick and easy👍👍👍
Latache was our sales lady. She was awesome. We bought a beautful bedroom suite without any hassles. So quick and easy.
JR was excellent. Handed my sale efficiently and I got exactly what I wanted.
What a super easy and great experience!
Was able to find Bedroom and Living room with Gail’s assistance. She was very patient and I didn’t feel rushed. Thank she
Fatima was wonderful!
We came into Ashley today and Eden greeted us so warmly. She made sure we found everything we needed and was super helpful!
Came in the store looking for a couch. Eden was very helpful she went above and beyond!
I had a great experience today. Eden helped me find a sofa that is comfortable, affordable, and will arrive within a few days of my order! Highly recommend Eden and this Ashley location.
(Translated by Google) Eden was greattt!! (Original) Eden was greatttt!!
JR was pleasant to work with! Great experience
JR was patient and very helpful with helping us find our living room pieces for our new home! If you ever go to Ashley Furniture Buford location, ask for JR, he will not disappoint!
Our sales person Eden was fabulous. Very professional and helpful. Highly recommend her
Awesome experience! JR was the best to work with! He went above and beyond!
JR is an amazing sale associate, he made my and my family’s shopping experience super quick and easy. I recommend shopping at this location.
My family and I frequently visit this specifically visit this Ashley location. It has a larger selection than other locations. The staff is friendly and usually always have some sort of sale going on. Specially, we have always had great interactions with Ms. Fatima at this location. She helped my parents buy a breakfast area/dining table for their home not too long ago. She has an eye for design and makes tasteful recommendations. My wife and I also just purchased some new furniture again from this location. We found exactly what we were looking for at a reasonable price and once again Ms. Fatima was such a pleasure to work with. We were in and out within less than an hour.
Chris was a great salesman was not pushy at all told what we was looking for took us straight to what we was looking for and priced matched it and gave us a great deal
We had an easy and enjoyable experience. Chris was very helpful and attentive and made it so.
I had a wonderful experience with Gail and Chris. The service was TOP notch. Will definitely shop at this location again.
Chris did a great job and I found exactly what I was looking for.
Gail was absolutely wonderful! She introduced herself when we walked in and let us find what we wanted! No pressure at all!! Wonderful experience!!
Chris was great!
Chris and Tiffany I love these people they are the best
JR was awesome! He made sure he showed us different options of what we were looking for and had lots of patience with all of our different styles! We even left, went to rooms to go, and came back just for his customer service and ended up with exactly what we wanted and more!
Chris H was so helpful and friendly! Appreciate all his help!
Good customer service. The sale person is very helpful.
JR was a great help! Jr was very patient and helped us pick the right furniture for our home, Thanks jr :)
They have so beautiful products!
Nice selection of sofas and a knowledgeable and patient salesperson.
Bad place to order. They are always on back order and items come damage.
Fatima and JR are the sales team you need to see. The epitome of professionals. I would not have purchased a set the whole family loves without their assistance. Highly recommend these two!
Chris is the “man”! Go see him. Get yourself a best deal!
Ms. Noid was very professional and assisted me with great communication skills ! She was such a great person.
Very helpful and patient. Great knowledge on all furniture.
Thank you Chris for a easy and enjoyable experience with no pressure. Two thumps up!
Chris and Tasha were AMAZING salespeople!
ASK FOR CHRIS! You will not be disappointed. Friendly, personable and above all HELPFUL. Product knowledge is amazing and makes first time furniture buying easy. Thank you Chris for everything!
Patricia best salesperson ever
Nyeasha, was OUTSTANDING!!! She exemplified excellent customer service and I encourage everyone visiting Ashley Furniture to ask for her.
Very friendly, not pushy, great stuff!
Chris was fantastic at helping us today in the Buford Store!!
DEPLORABLE! Our experience at this location was nothing short of a nightmare! Be warned that the sales reps will tell you anything just to make a sale and when your product is delivered, it is absolutely nothing like what they said it would be! We ordered a simple mattress and a traditional box spring…A TRADITIONAL WOOD BOX SPRING! The mattress display on the floor did not have a traditional wood box spring but instead, metal bars under the mattress that served as a “box spring”. When we asked her (sales rep) about it, she said that the rails were just for store display only and that we would receive a traditional box spring and not a bunch of metal rails holding up the mattress. She reassured us of this before finalizing the sale. Fast forward to the day of delivery. What the delivery guys pulled off the truck was a rolled up, flat mattress wrapped in plastic that looked like a sleeping bag and not the regular queen mattress that we ordered. The delivery guys reassured us that once we opened the plastic that the mattress would “blow up” like an air mattress once we let it sit out for a while. WHAT?! Like an air mattress?!! If that’s not the cheapest thing I’ve ever heard of for a so-called standard mattress then I don’t know what is. The sales rep never said it would look like that when we received it but that it would be a standard mattress. I decided to just go with it since it was already there. So then I’m waiting for the delivery guys to at least pull a wood box spring from the truck thinking that it couldn’t get any worse than this, but boy was I wrong. Instead of a wooden box spring, they pull out a long slender box. “What the heck is that?” I asked. “It’s the box spring” one of them answered. You have got to be freaking kidding me!!! He proceeds to tell me that just like the mattress, when we pull it out of the box, that the box spring will “blow up” like the mattress. I was too outdone. He proceeds to ask me if I want them to set it up and I said no, my husband will do it. Trusting their word that the box spring will do just as they said, I had them just sit the box in my home. Fast forward to when my husband looks in the box to remove the box spring, it wasn’t a box spring but a BOX FULL OF THOSE METAL RAILS that served as the store display’s “box spring”! No springs, just those same black metal rails!! You can’t make this stuff up!!! I was furious! I called the store and the manager said that there was nothing they could do since they don’t take back bedding and that I should have allowed the delivery people to assemble it. Assemble what?! The supposed wooden box spring in a box?! I would rather drive to any other state, city, or country in this world to buy furniture than to ever deal with this STORE AND COMPANY ever again! This was nothing more than Bait & Switch and a very deceptive sale from the start. We are out hundreds of dollars and we will forever just deal with higher end retailers from now on. I will report this company for consumer fraud. SHOP HERE AT YOUR OWN EXPENSE!!!
I came in today and purchased a living room set. It’s a great price and beautiful. JR took care of us! He’s professional and friendly. Very knowledgeable and kind. We will definitely be returning to buy from him again. Thanks JR
Chris and Gail both helped me pick out electric lift chairs for my elderly parents. Chris helped me finalize the deal today and was very polite and forthcoming with information. Thanks to Gail and Chris for helping me out in the journey to bring some increased quality of life to my parents. I’ll be back for furniture for my own house….
The Buford location has a lot of furniture to view in person and the sales people are very helpful
Our visit to the Ashley showroom was great. Nyeasha was very helpful and was attentive to what we needed. Great sales representative and good service at the Ashley in Buford, GA.
Amazing no pressure customer service! Larry was so patient and helpful!!!
Wonderful service
JR was a great help! He answered all our questions and offered great suggestions based on what we were looking for.
Ashley is wonderful
Chris was very help. Very nice and patient sales person.
Quick, friendly service.
Christopher was wonderful. Ask for him. You will not be disappointed. Awesome experience!
Definitely recommend! Gail, Jay, Wendy are fantastic! Found what I needed right away.
Had such a great experience and JR was very informative but gave us space to browse but was close by if we had any questions
Ashley is amazing and so responsive!!
JR was phenomenal!
Gail gave us a nice overview of the store and then showed us the options available to meet our needs. She was professional, knowledgeable and friendly. We purchased a nice furniture piece for our sitting room and are very happy with the store, its products and the job Gail did to have our needs met.
Let's talk about it!!! Ashley's will be MY forever furniture store!! The staff there is amazing and makes you feel welcome when you walked in. They are friendly and they take time out to get to know their guest so it makes the purchasing process easier. A big thanks to Tarika for being helpful as well as Chris you guys are wonderful!
My experience at Ashley's was great as always. Tarika is not only a great manager but she is awesome and how she communicates with the guest is the perfect example of making guest feel comfortable and want to purchase not only what they came in for but for other things as well! I will definitely be a loyal customer with Ashley's. Make sure you stop at Ashley's in the buford area and meet the amazing people who make it happen!
Miss Ashley was a great help!
Chris was excellent.
gail was great!!
Chris good Man
JR was great!! He was super knowledgeable of the products and very patient while I made decisions and changed my mind
Chris was extremely helpful, got me in and out quick and helped me justify an impulse buy
I worked with Gail and she was great with us. We changed our minds like 6 times and each time she was super patient with us.
Eden, was a great sales person to work with. Will be back to see her.
Super helpful and low pressure
Ashley was great! enjoyed my shopping experience with her! Definitely coming back.
Ashley was very professional very budget friendly and very very friendly
My husband and I came in today and Eden assisted us in all we needed. She was very helpful and knowledgeable in everything we asked. Our trip was a success!!
Friendly and knowledgeable.
Eden was great! She was helpful and supportive during our purchase. Thanks Eden!
JR was honest and helpful.
JR was amazing and super helpful.
Great service from JR at Ashley Furniture
Chris was awesome, he didn’t float around, allowing us to enjoy looking and get into looking. He was still within earshot and was a great help when we were ready to talk to him.
Ashley was great!
JR was very helpful and kind
What a Great Experience shopping with Gail! She spent time with us making sure we not only picked what we liked but what we would love! Come find Gail for everything you might need for your present or future home!😁
Gail was super helpful, awesome, and friendly!
Ms. Patricia was so knowledgeable and helpful and got me a great deal. So excited for my new furniture!!!
Great experience. Knowledgeable salesperson (JR). Very satisfied.
Chris is very good at his job Please ask for him
My experience at Ashley’s is always great. Chris helped me with LR and Bdrm furniture. He was very patient, informative and knowledgeable. I walked out a happy customer. Ask for Chris at Mall of Georgia Ashley store
I worked with Nyeasha Noid to purchase a new couch for my living and space and she was simply amazing! She helped analyze my living space and to build the perfect sectional for the space I had to work with. I will continue to use her going forward!
Ashley Store in Buford, GA delivery challenges: Do not order from Ashley's UNLESS you have unlimited time and nothing else to do while waiting for them to deliver your furniture on any given day they choose, not what they guarantee. I was actually told by a customer service supervisor, that “just because we give a specific date for delivery, it doesn't mean that we will actually deliver on that day.” I was speechless! I asked, "why give me a date then?" My delivery was rescheduled several times. I was even contacted by my salesperson, who was great, two days prior to my deliveries confirming my items were in stock. However, the day before my scheduled delivery and after receiving and confirming my delivery dates, my items were no longer in stock; the furniture fairy took them :(. I went into the store again to see what happened and everyone was clueless. However, one associate did inform me that I could go pick up the items from the warehouse, which is 1+ hours away from me and let's not forget I had already paid a $600 delivery fee. For those who may not know, what I found out from the 3rd party delivery vendor they use when their drivers are booked is, items in the warehouse are first come-first serve. I paid him in cash the same amount I had to pay their drivers and when he finally showed up at 10pm, and not the 12-4 window I was given, he didn't have all the furniture and said he was not told to bring it all because he was only delivering three rooms of furniture. I would have to pay more for him to deliver more than three rooms of furniture. This resulted in an argument between him and the manager while he was putting my pieces together at around 11pm in my home, again smh. At any rate, because of the first-come, first-serve when picking items from the warehouse, it didn’t matter what I was told when I purchased and was guaranteed. Additionally, when I did get the few items that I didn’t cancel, it took me another three weeks because they would bring an ottoman without the chair, or forget the table, etc.; it was the absolute worse, most unprofessional, and unorganized experience I've ever had with a furniture purchase. People were blaming each other and I was told a different story every time. I finally just cancelled most of the remainder of my order and went to BrownLee's Furniture in Lawrenceville and got my items on the spot and was happier with my selection. Although there were some horrible communication problems at Ashley’s, the sales associates were nice but were of very little help after making the sale, again smh. I had to make several trips to the store to find out information because I couldn’t reach anyone by phone at the local store, which local store reps said was because customer service was not putting the calls through, while customer service stated the locals weren't answering. There definitely needs to be improvements in the communication between CS, warehouse, and the stores. I will never order from any Ashley's again. I was furnishing an entire house, NEVER again!
Had the most amazing experience upon visiting with my toddler and partner. Ashley warmly greeted us at the front and then somehow, took me to the EXACT entertainment center I wanted without me even knowing what I was looking for. Also helped us find the perfect purple mattress within our budget, and took the time to talk with me about all the features, asked detailed questions, and made sure I didn’t walk out the door anything less than completely satisfied and excited for my orders to arrive. Thank you so much to all the people like Ashley that wake up every day and decide they’re going to make someone’s day and treat the world with kindness. Much love!! xx ~
Chris was amazing. Worked with us and made it so easy. Great experience.
Great job
We bought a very firm mattress from Ashley Furniture and are very happy with our experience there, working with VK. We’re looking forward to having our new mattress delivered!
We went in the store not knowing exactly what we wanted, we were helped by representative, Gail. We didn’t leave with a table but then a few days later wanted to purchase the table we were looking at. Gail gave us her contact information and it was an easy purchase as soon as we were ready to buy!
I will never buy anything from this company, shipped the wrong item and don’t even care about their customer. I try to get a replacement and haven’t received anything from them, bad service I received an damaged item and missing hardware, The TV stand was the wrong size I ordered 72in and got 60in instead, I haven’t heard anything from consumer service or support.
Great experience while shopping at Ashley. Mrs. Nyeasha gave us the best customer service. She is very helpful and she helped us get what we needed. We wont shop anywhere else or with any one else.
Patricia Walker was very friendly and helpful. She answered our questions and was patient with us trying to figure out what we wanted. We cant wait till our recliner and living room set is delivered.
Nyeasha was very professional and GREAT at her job!!! She was so helpful and helped us get exactly what we wanted at a great price!!! If you need furniture Nyeasha’s your girl!!!
Chris was very kind, attentive, and knowledgeable. Wonderful salesman! We're excited for our new bed!
Latache is just Amazing 🤩 OMG, she’s so nice, patient and helpful. (Buford location)
Wonderful experience with VK. Best sales person ever met. Best deal given to us with wonderful customer service
Fatima at Ashley Homestore in Buford GA was wonderful and so helpful. We are so excited for our new couches.
Chris helped us and he explained everything so well. Made our trip easier
Chris provided excellent customer service. We are happy with our purchase.
Chris
We ordered a new sofa and two tables because I am having shoulder surgery on Dec 28. We told the sales lady that. She said ‘good news. This is in stock and can be delivered Dec 22. That was then pushed to Dec 26. They tried to deliver just the tables. Sofa isn’t available. Why not? She said it was in stock. Now I’m having surgery and don’t have the needed reclining sofa to sleep on! :/ Had we known we would have shipped elsewhere.
JR was very helpful and made us laugh during our shopping experience.
Tasha, Was absolutely amazing. Is so very patient and so very kind and so very helpful. I have not bought furniture in a long time. And she made the process really simple and easy. When I go back to Baltimore and I will. I will not work with anyone else but tasha.
My Christmas furniture order from 11/19 will be cancelled today,12/21, because the warehouse is a disaster and I do not have time for 8 more emails between the store and the delivery people. I was getting ready to make another purchase but this company is unreliable and very difficult to deal with so I won't order from them again. Nice store and staff but horedous mess to get things delivered. They ruined my holiday and I can't go through this again.
Chris was very helpful and I got a great deal on 2 lamps! I’ll definitely be back!
Patricia was very helpful in finding what I needed, with a smile on her face. Professional and nice.
Real good experience and great help with Chris
Ashley reese
Chris was a great help!
Christopher Hardaway and store Mgr Joshalyn did a great job. Extremely patient with us. I contacted Christopher from Ohio and he started our order..followed up with me when I arrived in Georgia and got us some great discounts. Thank you.
Was a great service thanks for the help Larry
I walked into the Buford, GA location on 11/18, and was assisted by Ashley. She provided great customer service. I decided on a large sectional and paid cash with a delivery date of 11/30. I was informed less than a week before delivery date of 11/30 that there were a few pieces unavailable and that the earliest they would have it was 12/5 and the earliest delivery date would be 12/7. I reluctantly agreed since I can be reasonable and understanding that things happen. Well on 12/2 I received a call from a very sleepy individual whom identified herself “from Ashley Furniture” stating that my furniture wouldn’t be arriving due to items in my order are not available and the next available shipping would be 12/13!!! So at this juncture I feel every few days before a new delivery this is the call I’m going to receive. At this point I feel l need to rent a truck and drive to SC and purchase the furniture piece same day and hire individuals to install it in my home. I would’ve loved to provide a 5 star review for this being my first time shopping at this establishment to give myself a different experience, but unfortunately this is not the experience I’ve had. I’m being forced to request a refund and taking my business elsewhere.
One of the worst places to shop and they provide cheap material on their sofas and dinning tables and they seem to break very easily and they don't help with the warranty you buy additional they seem to find a way to avoid going to warranty but never again I will buy from here this location or any other ashleys store in general havertys is your way to go with high quality furniture and material and for a reasonable pricing
I will not be making anymore purchases from Ashley's Store. I purchased some coffee tables in October, and have scheduled for delivery on November 16th. A day prior we receive a text for us to confirm the delivery. We confirmed the delivery and then on the day off, we received another text updating us about the delivery. As we get close to time, we see that the delivery was cancelled. We call them and are told that the delivery was cancelled due to 1 item being on back order and not at the warehouse, which is odd given that the day of delivery we were receiving updates about our delivery. However, upon speaking with multiple people, we were told that the delivery would have to be rescheduled. We then rescheduled for November 30th, only to have them call again and tell us the delivery will have to be RESCHEDULED because the tables are not at the warehouse. Different story than first time. When we spoke with someone at the store, and someone at the warehouse they told us different stories each time which only means they messed up. They rescheduled us AGAIN, and could not guarantee us that our tables will be delivered on that day. In order for me to ge these delivered it requires days off work, and it seems like Ashleys does not care about their customers once the merchandise is purchase. I would recommend going with someone else, who pays better attention to their customers. As they have been notified, if this delivery does not come on the 3rd scheduled date, this order will be cancelled and i will purchase somewhere else. There needs to be better communication between the Store and warehouse as the people in charge of the delivery and warehouse are extremely unorganized. Don't purchase from here if you need your furniture by a specific time, cause they will screw you over.
Daniel was great in assisting for our home furniture we needed. Went in to just look at bedroom furniture ended up buying the furniture and a new mattress! Daniel is a fantastic salesman! I will be coming back to work with him on future purchases!
My husband and I went looking for a new sofa. We met Larry as we came in. We enjoyed that we were able to look around and not feel pushed to make a decision. Larry was close if I had questions but let us walk and look until we were ready. He also helped us understand the delivery process and set it all up. This is our second time purchasing from Ashley for our home and we will be back!
Worked with DANIEL LAKE today. He was such an awesome person to work with. Extremely educated on everything in the store. I strongly recommend stopping by and visiting with him if you are looking for furniture.
Our advisor Ashley was so amazing! Helped me and my fiancé pick out our dream furniture while being so attentive and welcoming!
Our helper Ashley was amazing! She helped us find all the right styles and furniture and was very attentive and welcoming! A superb employee and a great furniture store!
I worked with LaTache in Buford. She was very friendly, answered all my questions, and treated me like a valued customer. I appreciated her attentiveness and her knowledge of the furniture in the store. I highly recommend working with her.
Will never purchase from Ashley again. Bought a sofa & within a couple months the cushions sank. Could not get out of it from sinking into it. They replaced them. Less than a year later same issue again. Upon calling I was told it’s out of warranty &.I have to pay for replacement foam. I’m still paying on the financing of original purchase & they do not back up defective parts (foam) again when it was not quality to begin with? Not worthy of wasting money on when a company cannot back up their service and manufacturing failure.
Very helpful and understood my door size dilemma and helped to find something that will work.
We came in to order a couch because it wouldn’t allow us to online. We found out that the couch was no longer being produced and was no longer available online/on the sales floor. The customer service desk was helpful in finding one in the warehouse that we could still order for delivery. Our sales associate, Gail, who wrote up our order was very knowledgeable and helpful during the process and made it a great experience.
The only good thing about Ashley was our sales associate. Would never shop here again unless you want one headache after another. It's been over a month and still our furniture isn't right. They deliver cracked, scratched dent tables and it takes forever to fix correctly. The worst experience.
Excellent! Ashley Reese was amazing. This is the second time I visit this store, and I received the same great attention. Even the ladies at the front desk were very nice.
If you go here, ask for Nyeasha!!! Seriously she had the best customer service, was beyond helpful and insightful with every question we had, and we were difficult… y’all are blessed to have her!!
Ashley was very helpful helping us find a new bedroom set!
Stephanie G. was so pleasant and informative. Great smile and patient, love her greatly. Looking forward to see her again for her help. Thanks Stephanie again🥰🥰
Enjoyed the shopping in the showroom and working with JR.
Buyers beware of the attractive clearance rooms for sale. Ashley doesn't deliver for people who like a good deal. Of course during the sales process, we loved VK. He was knowledgeable, courteous, friendly, etc. But sales and warehouse don't communicate well like front of house and back of house in a restaurant. Just like when you're out celebrating and Gammy's meal is late to the table and you're pissed, I'm pissed that mother kept getting calls saying "you should've picked up your furniture already" when that wasn't what we were told. We were on our way and they called telling my mother we should've been there 72 hours ago and they had the nerve to not have the furniture taken apart, ready to go! We got a good deal and my mother is still pleased in her new home with her living room and bedroom but we will not use Ashley again for all savings in the world.
Great experience at the Buford location. The sales lady, Ashley, was very friendly and helpful.
Horrible delivery service. My boyfriend ordered his bedroom set over a month ago. IT HAS STILL YET TO BE DELIVERED. The original delivery date was last friday. They then proceeded to tell him the night before it got delayed to 11/10. He waited all day, they kept making excuses as to why they couldn’t deliver on time. NOW, HE HAS TO WAIT TIL TOMORROW MORNING. HOW MANY MORE TIMES WILL YALL DELAY A PAYING CUSTOMER’S ORDER???? SERIOUSLY, IF I COULD GIVE 0 STARS I WOULD. Terrible service.
Very rude delivery guys and delivery managers.very bad experience I’ll never ever buy furniture Ashley
My delivery date was changed after Honey checked in your system to confirm it was available for delivery on 11/11, now your company has inconvenience me for delivery on 11/16. I work a 9 to 5 Monday thru Friday, now I have to change my work schedule, I expect a credit on my delivery. I also need a time frame on when my furniture will be delivered. 11/17..Here I am again, so I was expecting my furniture on 11/16. I hear from the delivery guys a piece of your sectional is on back order! What, why I did not receive a phone call, text, or email about this back order??? This situation is getting worst!! IM DON WITH ASHLEY FURNITURE!!!
Larry was amazing and so kind. My experience couldn’t have been any smoother and relaxing. Highly recommend seeing Larry!
Great experience, had a beautiful set, perfect space for what I needed, and sales Rep was TOP TiER!!!! Thanks!!!
M y sales lady Ashley was so fantastic in helping me find exactly what I wanted.
Ashlee was very delighfull and helpfull
fatima is awesome!!! We just moved from California and she helped us with our furniture in our new house and it was perfect!!! she definitely needs a promotion!!!!
Fatima was GREAT! She took her time with my daughter and I to find our perfect family room couch and also assisted with suggestions on how to decorate. Really enjoyed our shopping experience! Thanks Fatima!! We will be back!
In a world of customer no service, Fatima and Jay have restored my faith. Very knowledgeable of items to make sure we made the best decision. No high pressure sale tactics. Will be back for further needs.
Chris H. Is the best salesperson ever! I’m very pleased with my experience at Ashley!!!
Larry was super helpful and new exactly what I was looking for! Excellent service.
Stephanie G. was a pleasure to work with. She was very helpful and informative concerning my furniture purchase.
I had the greatest time with Stephania. She was very patient, friendly and informative! I will definitely be going back!
Tanishee was very helpful. Made a point to give me the best discount. Set up delivery. Knew what style I was looking for and she knew her inventory. Everything was easy.
Stephenia was wonderful!
JR was a great help. Very friendly and helpful. If I were the boss Id promote him on spot. The ladies at the front were also very nice.
Ashely company should proud to have J.R. He’s an excellent salesman and very easy to relate too. Helped me an my family find what we needed for our homes. Great Guy and wonderful staff
Keyanna was extremely professional, helpful and genuinely seemed to care. We ended up remodeling our entire master bedroom. Biggest furniture purchase ever made. We would be happy to do business with Keyanna, Candace, and the Buford team again.
Keyanna was the biggest help. She made our entire experience worthwhile and we wouldn’t want to work with anyone else at Ashley’s.
Great experience shopping for a sectional and TV console! Chris helped me with the sale, very nice!!!
Great service by Chris
(Translated by Google) Excellent attention. Recommended Stephania G was very kind (Original) Excelente atención. Recomendado Stephania G fue muy amable
J.R was an amazing sale man. It was more than a pleasant experience buying at Ashley.
JR was a great help
Great experience!!! Christopher Hardaway is the best!!!
JR and the sales team were great and a pleasure to work with
Quick and easy process. Patricia was amazing and helpful every step of the way!
This automatic system is horrible
This was my first time shopping at Ashley Furniture. I was greeted by LaTache who helped me find the perfect coffee table. She was friendly and knowledgeable, and she made my purchase so easy from start to finish.
JR made our purchase very easy. He was very informative and personable. He made our shopping experience easy and fast. An excellent salesperson!
Great experience, Eden Fsshaie was so very helpful.
Chris H. gave great customer service, very personable, and attentive to details. 10 out of 10 recommended.
Eden was wonderful and helped me pick out the perfect piece of furniture for my home. Thank you Eden!
Just move to Buford and really needed to get everything for my place. LaTache really helped me out with EVERYTHING. She was such a great help, I had gotten another couch from a store but she showed me one that was wayyy better. I was able to get furniture for my bedroom and living room! So excited for my purchases!
Chris was very helpful and supportive...We definitely found what we're looking for...
Chris was great and very informative. It was a low pressure situation and we were able to find items we liked.
Fatima was very professional. She showed us all the different options and provided us with great customer service. I would definitely be back to shop again.
Eden was such a great help and easy going! she isn’t like other sales reps that annoy you and walk around the store with you. My fiancé and I walked in and expressed that we were just looking but we fell in love with a couch and just called her over and the purchase went by so quick and easy!
Eden was so great and helpful!!!
Chris was wonderful! We were very picky and Chris went above and beyond to help us pick out the best couch for our living room. He answered all of our questions and was very patient and friendly!
I have had a great experience with Chris Hardaway! Ashley’s made a great decision hiring this young man. 🙌🏽
Excellent shopping experience with Chris! He let us shop and yet was in close distance to jump in and answer all the questions we had plus more. Worked with us on price, it was a great experience…ask for Chris!
This store was very helpful and patient with me as I looked around and they helped me find the perfect furniture set for my new home. I really appreciate them!
They were very helpful and very informative. We were happy to work with them.
Very nice store .The employees were friendly and helpful.
Daniel walked us through and got us what we needed. Great salesman.
Daniel was very helpful and got me everything I needed!
My salesperson Ashley R. was wonderful to work with! She was very detailed and patient with us. She was also very, very professional. I will definitely shop here again!
I’ve had the most pleasant shopping experience in Ashley @Mall of Georgia Burford today! Fátima is one of those kind salesperson that is so sweet and pleases you on your taste and needs! Amazing. Then Candance at help desk gave me the most quick, efficient checkout ever! Jay the store manager tried way and beyond to get my order ASAP! Wow!! I walked in thinking on maybe buying and definitely did shop!!! Thank you ladies! It feels like shopping between sisters! God bless and definitely coming back! 😘❤️♥️♥️🥰
Chris was an amazing salesman He was very professional and patient. Gave me great advice with my new mattres and helped with choosing a bedroom set that fit my personality. Great experience altogether. 5 star experience.
We agreed on one specific price. However, when our family took the furniture piece home, they raise the price. I’m very upset with this company. Keep your contract on you at all times and always read the fine print.
Ashley Furniture Store’s customer service was awesome. As we walked in they greeted us with a warm welcome! They were very helpful and very patient with us. Overall we are very pleased and satisfied with our purchases!
My sales associate JR was a pleasure to work with. Answered all my questions and concerns.
Chris was very helpful. My wife and myself had a great experience. Got what we needed with no headache. Chris was awesome.
JR was a fantastic help! He was able to help us figure, measure, and plan out our living room and dining room space with expert advice and insight. He also helped with our financing so that we did not have to return the 1:30 minute drive from another location.
This is my 2nd time in the store within a month and I was hoping to see Chris again, which I did. As the first time, he greeted me when I first walked in with a smile. Chris gave me Exceptional service as he did the 1st time. Thank you Chris for your Excellent Customer service and making sure I was taken care of. If you stop into the Ashley Furniture store on Buford Drive, request to see Chris Hardaway and you will not be disappointed.
Chris was fantastic! While he answered all of our questions, he gave us privacy and allowed us to talk amongst ourselves. No pressure and friendly! Thank you Chris!
I attended the floral bouquet and the diffuser workshops here. Both are excellent. The were also snack, coffee, music, and raffle tickets. Clean and spacious area. Wonderful event!
Chris helped us secure our purchases.
Ashley Furniture Buford Ga in-store event today was absolutely amazing! Workshops & give-always was setup throughout the store. Thanks to the vendors, store associate staff & DJ who made this event a day to remember!
It was much nicer than I expected and they put a lot of effort into preparing it.
Chris H was very helpful and polite.
Great customer service
I came into this store just to look and get details about a table I was eyeing however I didn’t leave empty handed. LaTache & Tiffany were absolutely nothing but the BEST!!!!! LaTache was extremely honest and knowledgeable about their products and has amazing taste!!! I wasn’t even looking to purchase and Tiffany definitely saved the day with additional purchasing options! Ladies I left that store in disbelief that I was able to furnish my home for my family and I. Professional/ Kind/ Courteous & more like family is the kind of service I was provided!!! Definitely a much warmer welcome than the Kennesaw location! Thank you both for your time, truthfulness and understanding!!! This was the best quick experience ever!!! I promise I was only there for about 35 mins.. Blessings to both ladies and if you’re shopping for furniture please ask for LaTache Sewornuga! 💕💕💕💕💕💕
Eden was wonderful she got us coming back to the store and left with a great payment plan and all the furniture we needed. We will be back soon!
Nyesha was very helpful!
Honey
Nice visiting the store she was perfect
Chris Hardaway is an excellent salesman. My husband and I have been admiring threapeutic beds for about year. Chris is very knowledgeable and detail oriented about the threapeutic mattresses. We are pleased with our purchase and are looking forward to our delivery date. Joshalyn was friendly and helpful with suggesting the perfect pillow for my husband.
Hyuny was great!
Chris Hardaway was great and very helpful
Thank you Chris for helping us choose the right mattress. You are full of energy, funny yet know all them mattresses!
Eden was awesome!
Chris buford store
Large showroom plenty of options everyone was helpful but it was not the quality furniture that I was looking for. We selected a different retailer and spent more money
(Translated by Google) The quality of the furniture is excellent!!! (Original) La calidad de los muebles excelente!!!
LaTache was very helpful with what I was looking for. She was super knowledgeable and friendly. Best customer support ever! Extremely prompt and professional. When ever I am in Georgia again I will stop by and say hello. Thanks again
This is a well stocked furniture store. Lots of selection good prices. Larry assisted me and was very helpful
Chris really nice and help, thank you so much.
Very happy with Ashley today Nice clean store , friendly staff, everyone in good mood i love it 😀
Chris was awesome!
Eden was great and knowledgeable
Eden was such a pleasure to work with. She was very helpful and experienced!! Thank you Eden for making our shopping experience great!!
Eden is a great salesperson. Knows the furniture well and helps just enough, doesn’t over do it allowing for looking around comfortablt
Salesman was great Eden
Thanks Latache for assisting me with my furniture purchase at the Ashley Homestore at the Mall of GA. I appreciate your kindness and for walking me through the purchasing process and being available on your day off to answer questions. If you go the the Ashley Homestore at the Mall of GA and ask for Latache. She’s great!
Amazing sales person honey
Ashely from the Ashely store @ Buford was nothing short of amazing. She not only helped me track down a product from the warehouse that was out of stock online but also helped me schedule a white glove delivery. She also followed up regularly to make sure I was receiving the delivery updates. Really appreciate the customer service
At the Buford location. We worked with Eden and she was fabulous!! She was super nice, let us browse calmly and wasn’t over bearing at all. When we decided to purchase she was super helpful and we were able to find a product we didn’t expect. Made a great deal, would work with her again!
Eden F. was absolutely amazing!! She was super nice and personable. I had a few questions that she happily answered and I was able to find my perfect bed!! I would come here again just to work with her!!
Chris Hardaway did a phenomenal job helping us find the perfect mattress. I would highly recommend him.
Ashley was great!
Ashley answer all our question very nicely so we ended up buying what we wanted. Thank you
Everyone at Ashley Home Furniture was friendly, welcoming and supportive in our quest to find furniture for our family. We were given time to peruse the furniture with questions answered as they arose. Thank you for a wonderful visit to your beautiful business as we will consider you first for our home needs.
Christopher did a fantastic job of asking all the right questions and was very knowledgeable. Very personable personality!
Honey did an excellent job.
Eden will take care of you! Great customer service!
Eden was great, super knowledgeable and made it a quick and easy experience!
salesperson that greeted me never came to find me ones while I was shopping
Hyuny was the best!
Honey was the BEST
JR took great care of us. Thank him for helping me to convince my hubby to add a swivel chair to our purchase ♥️♥️♥️
Eden, was incredible. I’m admittedly indecisive and she was not only patient but searched online and found me the perfect chairs to match an outdoor couch I was looking at.
It was a very nice experience. They helped me with everything and are very patient, answered all my questions.
Eden did a wonderful job getting us everything we needed. She was pleasant, nice and just really personable. It was a wonderful experience. Thanks so much!
I received 2 out 4 bar stools that I ordered with the delivery driver telling me 2 are on back order and told me to call sales person to know when the other 2 would arrive. I’ve not been notified of this at all.
Never buy Purple brand pillows here! Bought one for my fiance and he didn't like it and after using it one time I tried to return it since Purple has a great return/exchange policy. But Ashley Furniture said that don't allow returns even though the Purple brand does and Purple can't accept my return since they can't force Ashley to do it. Absolutely ridiculous!! Was going to buy my Purple mattress here, but nevermind! Never shopping here ever again.
Greeted immediately by Ashley as I walked into the Store! Presented her with photos & my likes and dislikes! She immediately grasp the idea and ran with it! With Ashley’s help & knowledge, I got exactly what I was looking for! Kudos to Ashley for listening and providing guidance on my purchase! I will be back!! Thanks Ashley-You ROCK!!!
Ashley was very polite and respectful. She made our furniture shopping very easy and pleasant. Definitely recommend asking for her when stopping by.
Hyuny was super helpful
Experience was great with Hyuny! Thank you for taking of us!
Immediately upon waking into the store, my husband and I was greeted by Ashley. She asked if we needed anything and we told her we were just browsing. She allowed us to do just that. When needing her assistance, she was right there. Ashley was very helpful, kind, and knowledgeable of her job! Great experience with Ashley!
Omg! The gentleman you sent out was fantastic!! He was professional, friendly, knowledgeable, and quick. He put the bed and mattress together fast. He gave me instructions on how to work the device and clean up the boxes as if they hadn’t been there. Excellent job!!!
JR was great and very helpful!
I have made several purchases from Ashley over the years, and not only does Ashley has some of the best quality furniture, but some of the best prices around. And working with great sales people like Patricia Walker makes the buying experience whole lot easier.
Great store that took the time to make sure they could deliver to us! The furniture is beautiful! The back of the couch is broken but the delivery guys took pictures and turned it in, I’m sure they will fix it, it happens sometimes! The whole experience has been great!!
Can't give 0 stars or else i definitely would, by far the worst experience ever. if you all are looking for a simple process of receiving your furniture and making sure it gets built this is NOT the place. after the 2nd attempt of delivering a bed frame purchased it was still " delivered" with NO hardware and i've attempted several times to have this situation resolved but the store is no help and the cust service reps certainly aren't either.. i'm told i have to wait 24-72hrs for a response to see if there's something they can do for me, it's ridiculous. Finally after calling 100x i spoke with someone who told me she'd order the hardware to be delivered to my house but it would take 5-7Business days. Ha a joke. i highly regret not only my Money wasted on this place but my time as well.
Quick, kind and simple
Our sales person Patricia was amazing. She was so pleasant and personable to work with. She made buying so easy and stress free
Great and friendly staff. Very pleasant experience from them
Do not. I repeat, Do not order anything to be delivered. They will leave stuff at the warehouse. Not deliver during scheduled time. They DO NOT COMMUNICATE when something is back ordered. You will spend all day waiting for deliveries that do not show up. You can not call the store only outsourced call center. Save yourself the headache and avoid.
It was an enjoyable experience! Everyone was friendly and professional! Latache Sewornuga helped us find everything we needed! She helped us put together our living room ensemble and found a perfect piece for my man cave!
Nice store and sales help but the warehouse/delivery is absolutely terrible. We have had the same one piece of furniture/chair delivered to us damaged 3 times by either the warehouse or delivery. Just a joke. Dont believe them when they say its in stock because there is a good possibility its already damaged stock.
Latache at Ashley Furniture was like having a friendly furniture guide. She made shopping a breeze and helped me find pieces that fit perfectly. A+ service!
Latache is down-to-earth approach made me feel comfortable asking questions. She's a real asset to Ashley Furniture's team.
I'm not a decisive shopper, but Latache's patience was a game-changer. She gave me the space to make choices without pressure.
Stephania is wonderful 😊 … very disappointed with the delivery. They couldn’t stick with the promised delivery date. I would not recommend this store if you are not flexible with your delivery dates.☹️☹️☹️ Delivery day: After waiting for the postponded delivary day, the table they delivered was a broken one. Very very disappointed.😔😔😔😔
Nyeasha Noid did a wonderful job helping me decide on the loveseat I purchases. She listened and understood what i needed, was patient, and was just plain wonderful! Thanks Nyeasha!!
If you're looking for a salesperson who genuinely cares about your needs and delivers top-notch service, Latache at Ashley Furniture is the person to go to. Highly recommended!
We had a great experience a received a high level of service.
I had an amazing experience with my sales rep Nyeasha! She definitely knows her products and is great at what she does!!! I will definitely return to order more items for our new home! Thank you so much Nyeasha!!!
Great experience, Nyeasha was very quick to greet me at the door and assist me in picking out a new bedroom set for my son. I will definitely be back .
My mother came in to make a purchase with Nyeasha Noid. If you want exceptional service, go in and make sure you ask for her. She is professional, honest, and she made my furniture experience the best ! ❤️
Nyeasha went above and beyond to help my fiancé and I find the perfect bedroom set. She answered all of our questions and never made us feel pressured with our decisions. Definitely recommend and will be back!
Larry and the crew were amazing and very helpful. Will definitely return for more service
Love it giving
Hyuny was very kind and helpful. She was knowledgeable about everything in the store and helped me buy exactly what I wanted. The whole process was smooth and I had a great experience. Thank you!
Great customer service and quick and easy purchase with Honey. Outstanding 😊
Nyesha and Hyuny were amazing!!!
Honey was great and fast 🩷
Hyuny was great! Super nice, showed me all my options. It was a great experience couch shopping with her & I will definitely return for any future purchases
Latache was great! I have no idea what I'm doing when decorating and matching, she helped a ton.
Nyeisha assisted us and her customer services is amazinggggg, she goes above and beyond and I appreciate her patience and help so much.
Nyeasha was very nice and made our buying process easy and fast.
Nyeasha at Ashley furniture was so friendly and unbelievably helpful! We walked in with only half of an idea of what we wanted. She let us browse as long as we needed, and when we had questions she was right there. She showed us the perfect piece, and then the purchase process was super quick and easy! Will definitely be purchasing from Ashley furniture in the future, and asking for Nyeasha!
The salesperson, Ashley, is very helpful and friendly. I was happy to be working with her.
Manager K should not be working with customers in my opinion she is losing Ashley’s business with qualified buyers on Sat Aug 5 misled me and said don’t worry about it we will waive delivery and set up because it’s could get the furniture ordered to all come in same day and got on the phone and said oh I can’t do that 4 hrs later forgot and wasting my time because they couldn’t do that I want going to purchase it, order it online from another retailer and she hung up on me and took my entire day 3 sales people to try to put the order in Which was a simple bedroom set over $1000 .company messes up someone calling to spend over $2000..00 and knows what they want and they can’t seem to get the order in. Very poor customer service. When the manager Kiara didn’t care about me as a customer , then the rest of the staff won’t either . A call to their compliance officer & corporate is in order when managers act in ways that detrimental to the company and commit to things and don’t follow thru. She could care less ion my time wasted all dayThey refused to go over itemizing with me and kept saying here’s your total with hidden fees and wouldn’t honor the discount and danced around explaining the invoice.How hard is it to understand I want the furniture delivered the day of the other order I paid for there so I don’t pay 2 delivery fees .They could not make that happen and offered to waive it and then after I had long hold times, never calling me back the manager Kiana then would not honor what she .lack of comprehension and customer service manager skills exhibited and will not shop here again . Approved for 10k and they lost because of one persons poor attitude manager K. When you act like you don’t care if you are losing a customer then why would you die d 10 k there? I will be canceling my other order with them. Manager Kiana lacked professionalism and said go right ahead and cancel have a good day. This is their management . I asked for district managers name and number and she hung up on me , all I asked her what she said she would do and offered They have already delayed delivery once and could care less if you have missed 3-4 days of work because of them by having to visit the store in B . She had a power ego and offered and then did not follow thru which lacks integrity as an employee . It was a distortion of truth and could care less that they did not get my business and actually will be canceling my original order.Over 4 hrs min and and 12 phone calls just to order items I went in and picked out and called knowing what I wanted ordering system keeps you in the phone forever and in the store is.worse they have to access 2 or 3 systems just for a few items enormous waste of time and that’s if you know what you want I could only imagine if you don’t. They have wasted 3 days of my time and I lost clients because of it and she had no empathy whatsoever .Every-time Buford local store over 20 min hold times short staffed and while they are waiting for walking maybe study systems and product or at minimum what deals are going on. Sales people training is needed . You will not get in and out in a timely manner and if you say please don’t follow me I’ll come find you, they still do. Kiara seems not to have customer service skills and poor attitude when customer is spending a lot of money . Furniture mall Duluth had only $99 delivery fee no matter how much you order you get it in 5 days or less and they carry Ashley.staying as far away from this place as it’s not organized at all and poor mgmt by Kiana on handling the situation a poor attitude . That’s how you treat customers who are coming back ?rather pay double then have to visit a store with a mgr who does not value customers like she exhibited .Run far when they refuse go over each item and tell you the cost or closes not care if you go to the district level or higher to report poor behavior in this situation. customer svc to make Every-time not in this country poor english .
Tarika and Larry were amazing!!! They helped me get exactly what I wanted/needed with a super fast delivery time. Highly recommend both of them 😃
So being in need of a complete bedroom set for my new apartment. I came into the Ashely Store in Athens and was greeted by this wonderful person Christy Glover. Explained to her what I was looking for, and she was more than helpful in showing all the options with then my budget and needs. Ultimate she sold me on the Realyn Collection. Masterfully built set of furniture. The Sleigh Bed that came in the collection was just the addition I need to my room. The nightstands, dresser, chest of drawers and Dresser mirror combination just completed the entire room. I feel more comfortable, and restful now, and the king size bed provides enough room for me to stretch out and relax. Ms. Glover gave me no reason not to be comfortable with my purchase, and I will be returning to see her for the other rooms in my house as I get around to refurnishing them. Thank you Ms. Glover for your expert help.
JR was very helpful! Great experience.
JR
Great quality furniture at the best prices! Friendly and knowledgeable service too! Thanks to Patricia for helping us find our farmhouse bedroom set!
I paid 179 for delivery and they told me the delivery date. I had to rework my schedule to accommodate the date. They called me 2 days before the scheduled date to tell me they had to reschedule my delivery.
Gail was amazing! This was the first couch I saw and loved. I went to a few other stores but the value, price, and experience did not measure up.
JR and Ashley were very helpfull.
I just get 2 queen bed. Was nice, easy and quickly. THANK YOU JR. 👍🏾
JR was great Let us look at our own pace and when we needed him he was there.
Love their products, enjoy our purchased with Larry very attentive and gave us great service. The best part was having great conversations about our pets, highly recommend the showroom it was neat and very organized, the staff seemed to be happy they were constantly smiling.
JR and his awesome team were a big help with my many questions. We love our new couch. So glad we chose Ashley.
Not helpful at all. Pretty left to fend for yourself
JR provided outstanding service!
Don’t believe their delivery schedule. Delay, They do not notify or excuse and apologize. This is how to Ashley work.
JR was awesome! Helped answer all questions and was very attentive.
I just want to shout out Tiffany and Patricia for helping me today, July 8, 2023 at 11 AM at the Buford Georgia location. I went in there on a mission and they made sure I left with my kids bed. I wasn’t fully approved for everything I wanted to get, but they work so hard to get me the most and had the best customer service! After Covid it’s really hard to come across kind of people that actually want to work and provide the best service and try to help people. I’m a previous customer of Ashley Furniture I’ve gotten all of my furniture from there and it has all lasted me five years or more. Thank you so much and I really pray and manifest that they get the raise they deserve and also the recognition or even a promotion, because we need more people like them working in this world. Thank you.
JR was absolutely amazing! Very helpful, and informative.
Wow!!! Fatima was fabulous!!! Kind, considerate and excellent customer service skills!!
JR did great with helping my parents and I to redo my room I'm excited!
Gail Broker did an incredible walking us through all of the products that suited our needs and got us a great deal in the process. Highly recommend!
Customer service is terrible . Wish if I can remember the sales lady name . Once she found out its not a big sale she walked away . Terrible.
JR was great! Everyone was so friendly helpful. Definitely recommend.
Daniel L. was an excellent sales advisor, he helped me find the perfect rug and decor for my living room. He knows style and decor, I would highly recommend him. Knowledgeable and friendly!
JR very good customer service representative J.R. Was nice and respectful Thank You J.R.
JR was awesome!! He was helpful without being pushy & helped me get exactly what I wanted while staying within my budget. I will definitely be a return customer.
Gail was very helpful & helped us pick the right sectional for our family. Highly recommend working with her at Ashley Mall of GA.
JR was extremely knowledgeable about the furniture and found us exactly what we wanted.
Very nice store!! The employees were friendly and helpful. I was invited to a build your own bouquet event and loved the store's atmosphere! I was able to purchase a chic new throw pillow and will be back to check out couches. Huge selection and free delivery for things not in stock at the store.
Very good collection and very helpful agents
Very nice person and we got a lot of help it was fun with the person who helped us
Attended the flower bouquet event today. Really fun and educational experience!
It took some time, but the associates were patient and guided us through the turns and bends to reach our goal. We are pretty satisfied with their service
I had a great time at the Build Your Own Bouquet Class today at Ashley Furniture. Thank you for hosting such a fun and educational event. I'm looking forward to attending more in the future!
JR was great
Gail helped my roommate & I find a sleeper couch for our apartment and was amazing! Made the process effortless and loved working with her! She had fabulous suggestions and when we couldn’t find one in-store, she provided amazing options online. Thank you Gail😊
Gail was so helpful! My roommate and I came in looking for a sleeper sofa that was comfortable and stylish. She took time walking us through the store to look at our options. When we didn't fall in love with the models in the floor, she found us the perfect option online and helped us through the entire process!
Visited the store while doing a free bouquet workshop! It was such a blast and a lot of fun! Looked around the store while waiting for the workshop to set up and they had some great furniture! Lots of variety and styles!
Great place for furniture! Stephania’s service was excellent. Highly recommend!
JR DID AN AMAZING JOB…had us in and out within no time.
JR was great!
Fatima was very helpful and knowledgeable. She did not pressure us into buying something, and when we had questions about mattresses, she brought in her expert. We loved the team and how they helped us!
JR was perfect! He helped plenty but not pushy like some sales people. We will be back to see him soon.
If I could give 0 stars, I would. Do not purchase anything from the Buford Ashely HomeStore!!! They appear to be nice and friendly when you are purchasing but have not consideration for their customers. They sell you items not informing you that they are on back order and then when your delivery date is delayed, they tell you that there system showed in in stock but the warehouse is separate and is the one that contacts you about that actual delivery. Contacting the corporate office is a necessity. However, they leave it up to the store to provide compensation for your inconvenience of deliver delays and misinformed inventory. I spoke with the manager at the Buford store who resulted to the policy signed when you purchased the item and PAID for delivery as the excuse in addition to not being aware of the warehouse operations. However, she was dismissive and unashamed at the unprofessional business practices employed at the Ashley HomeStore. She was very okay with losing a customer due to these practices and unconcerned of the inconvenienced caused. They must have been getting away with these kind of practices for some time but hopefully, this will help people to go somewhere else for your purchases as I have, you have much better options with companies that actually appreciate their customers and are intentional about seeing them return.
Stephenie Glenn has been a huge help super nice and great to work with😁
Great customer service from Miss Nyeasha👍❣️❣️ She greated me when I entered with smile. I was shopping for new mattresses Memorial Day weekend and Nyeasha helped me start to finish. She was super friendly and made the entire process easy 😁
Fatima did a wonderful job helping us find the right pieces and at a great price.
Fatima was truly the kindest person I have ever met and made the sale so smooth and easy!
Jocelyn and Larry were so helpful and kind. They answered our many questions.What was originally going to be furniture from 2 different stores, we ended up buying all furniture from Ashley. Thank you all for your help and kindness.
I'm extremely disappointed in the customer service at this location and nationally, especially after purchasing $9,000 in furniture. We were not informed that some of the pieces would come from a 3rd party and need to be assembled by us. We were not informed that the twin beds don't come with slats. After waiting for 2 weeks+ for the beds to arrive, our children couldn't sleep on them and we had to order box springs...waiting for ANOTHER delivery. Imagine the disappointment. We were told that someone would come to assemble the furniture and after multiple attempts calling customer service, no one did it. Our sofa arrived damaged. We were told, a tech would come fix it. Guest what. No one ever came. We will NEVER be purchasing here again or recommending it to anyone.
Fatima did an awesome job with assisting all of our needs.
thank you Latache for all your help! ask for her
Gail is awesome!! Helped us so much 😊
The service here was very nice and good! I really do recommend here. Our service Larry really did help a lot and was very nice and funny! I don't see any reason why you shouldn't come here! Thank you Larry for this amazing service. Plus the mattresses we looked at were good. He made some great recommendations. We ended up buying one! Thank you Larry for the service here!
JR was awesome! Super helpful, courteous and not pushy!
She was amazing 🔥
Salesperson was Great! My real review will come after the delivery and putting my piece together!
JR is a wonderful and helpful man to buy our first couch with. Thanks!
I came into Ashley home furniture with my wife intending to purchase my first piece of furniture together. We looked at a couch and a coffee table. In short, we decided to go ahead with the coffee table. Our issue was with the lady we worked with. Tashe at first appeared nice enough, and appeared to care. When we returned to inform her we did not want the couch, we were questioned and pressured as to why we didn’t get the Ashley piece and she made my wife feel like she was mean and forcing me to buy a different couch I didn’t want which was not the case. Not only that, but we were told that assembly and shipping was included in the price. We were told that the table would arrive on a day of our choosing which we picked out together with Tashe. To our surprise, the table arrived on a day neither of us were home, sat on our front doorstep for the entire day, and to top it all off, we had to assemble it ourselves. Out of curiosity, I reached out to Ms. Tashe regarding the experience to inquire why we were told shipping and assembly were included. We were simply told that apparently there was an option we were not informed of specifically for assembly - even though we had already asked multiple times if that was included in what we were paying.
Anna was so much help. She had great energy and greeted us immediately. We truly appreciate her helping us out and can’t wait for our furniture to arrive.
JR was very helpful during our purchase.
JR is awesome super friendly and helpful.
Awesome experience! Very friendly and helpful!
JR did great! Very helpful!
JR rocks in and out in less then 20 minutes
Went in to look at bed sets, not intending to buy today. Spoke to Gail and told her what I was looking for. She took me straight to a deal that met my requirements and didn’t show me anything that didn’t match what I was looking for. I left with a new bed set, mattress, my mom bought a chair and my friend bought a picture. Love Gail!!! She worked to get me exactly what I needed and wanted.
Anna was very helpful!
Horrible customer service, do NOT buy their scam protection plan, they go out of their way to not cover you. You'll just end up paying extra $300 for your furniture for no reason.
Anna was awesome! She helped me find just what I was looking for and was super friendly in the process!
Adul was awesome and very helpful. Answering all my questions with multiple visits. Thank you for your patience!
JR did an exceptional job working with my Mom and I today. We came in looking for recliners, but saw a bedroom set she really loved. He helped us with patience and care!!
JR did an amazing job of getting us what we needed. Would definitely recommend to a friend.
Gael was incredible! Thank you so much!!!! She took us last minute and got us exactly what we were looking for!!!
I am a discrete shopper. Don’t like being hassled by sales people. But today’s experience gave me new hope for the industry. Nyeasha Noid (29) gave me a chef’s kiss experience. She was not pushy, patient, extremely knowledgeable and professional. I left feeling confident about my purchase. She makes me want to go back for more. Just as long as she is my sales professional. Thanks Nyeasha. See you soon.
Today I had the pleasure to work with Stephenia at Ashley Furniture who assisted me with the purchased of a living set. Her kindness, patience, and professionalism was greatly appreciated.
JR was a great help and excellent sales associate.
Very helpful with my purchase.
JR was very helpful and greeted us when we walked in helped us find the right one for me and was always very helpful every step of the way.
JR was awesome as always.
Patricia made my purchase super easy! She was so polite and professional!
Thanks for being patient and as helpful as you were JR
Jr very good customer service
Larry met me at the door as I walked in and is was great from that point in! He helped me pick out the perfect sleep sofa, chair, and bar stools! I am si excited to have new furniture and new friendships with the crew at Ashley Furniture in Buford!!!
JR doing great job, helped me saved lot money
Jr was super helpful come see him gave discounts as well
WILL RETURN! loving my new Tempur Breeze!!!
JR was very helpful and respected our space when we said we were just looking. The team was very helpful and we would recommend!
Gail and her manager were very helpful and with my purchase helped me get the best mattress, I very happy with both and the great customer service Thank you Ashley great team work
Do not shop here they lie to you and tell you your furniture will come in at a date and then call you the day before to tell you that it will not arrive. I have a full household of family traveling in and I’m not going to have the furniture I need for them to be able to sleep at my house. They promised me and assured me that the furniture would be delivered and now they’re telling me it’s going to take up to a week longer to get here. This is absolutely ridiculous!
Anna was amazing! I walked in with my vision and she was super chill about it. Not pushy like your average sales person. Thank you for walking me through the process of finding my new living room.
JR was incredible to work with. Super fast and easy process with great customer service.
J R A Number one Salesman ,and patient Thank you
Anna was very helpful! Store did not carry what I needed yet she was still attentive and helpful even though she knew we had to order online.
JR… great customer service, very helpful and detailed!
I wish there were no stars . Poor service so far , we brought 2 king size beds and both came as defective pieces with some scratches. As far as the settlement is concerned we are still struggling to find a solution and get replacement and its been over a month. Customer service gave us the worst experience so far . Have to explain them the whole situation time and again and still they can not process the right information . May be its the last time for any purchase from ashley. Please choose wisely as dealing with the customer service for any issues is a big problem.
JR was a great sale person
Anna was the best sales person that I've ever had at a furniture store! Will definitely only shop here for my furniture in the future
Anna was amazing! The transaction was quick, painless, and perfect!!
JR was fantastic. Great customer service! Easy to talk to and accommodating to my wife and kids as well!
Patricia, was amazing she is so awesome she took so much time with me and my wife. Made us feel like we're making all the right decisions with our first home!
JR was awesome. When you come in ask for JR everytime!
So we came to Ashley furniture to window shop and was help by JR and when I say this guy is awesome I mean he is freakin awesome he helped us find what we wanted and showed us how we could save and get what we wanted at such a great price we will definitely be coming to see JR again for our next purchase so if u do come please ask for JR because this man is a genius with helping u save and get you furniture you can afford.
JR was absolutely solid in helping us pick our furniture. No high pressure sales tactics, just solid customer service. Very pleased with ourchase
Anna W helped me out today and did a good job! She walked around the show room with me and explained everything and answered all my questions. I purchased a sofa from her today.
Stephenia at the Buford location was a great help to us as we picked out a new sectional couch! She was extremely professional and knowledgeable about their products. She showed us all of the sectionals in stock, helped with measurements, looked up prices and color choices. Checking out was quick and easy as well. We will definitely find Stephenia the next time we make a new purchase!
JR is really helpful all throughout the process
Sales team was helpful and explained prices.
Jr was great helping me find my new bedroom set. He helped point me in the right direction and narrow down my choices. Thanks!
Grate all around
Patricia what's great? I called about a sectional sofa.Iwent by the store and ordered My sofa was in-and-out in less than 20 minutes.
JR was easy to work with and very friendly. Understood what I was looking for and helped me pick out the best options for my place.
JR was a big help. Helped us find the one we wanted and made it simple and easy. Will be back
Anna was absolutely stupendous. She was knowledgeable, funny, and loving. I will return soon to visit and purchase a table. She was truly amazing, and so personable. Thank you so much, Anna Bananna
JR was great to work with, we were replacing moms furniture.
Nyeasha Noid great service n convenience me on my purchase….
Ordered a dining table with 6 chairs, cost was about $2200.... Now, when I spend that kind of top dollar, I expect top quality items in new and pristine condition! When table # 1 was delivered, I noticed one edge was chipped and crushed. I pointed out to the delivery guy and he stood silent, took a picture and left-- I understood he was not the individual that would resolve the problem and so I called Ashley and they set up a tech visit... Upon 360° inspection, I found more problems. A marker was used to cover up blemishes, all 4 sides of wood veneer was chipped/missing AND the technician noted that table #1 had previous shop repairs and those repairs were visible. Essentially, table #1 was a returned item with visible repair shop alterations that Ashley tried to pass off to me--a new customer--as 'new' condition. Ashley primarily wanted to repair the table by the tech in 3 hours and quietly hinted that it could also be returned for an exchange. My gripe was, why would I want a 'brand new' table repaired less than a month of purchasing from Ashley? What if I didn't agree with the repairs and deemed it ruined? I'm fairly certain if I agreed on having it repaired, I could no longer dispute any and all issues and would have to own the table in 'as is condition.' That didn't sit well with me after having spent $2200... I called customer service and told them I wanted a substantial discount OR even exchange of same table. The rep once again set up a 2nd tech visit... Jose the tech inspected my table the first time but I was not home. 2nd visit, I was pointing out the damages to the table. I kneeled to show Jose a piece of missing wood veneer and he noticed something, the table had a bow! The table was bent due to heavy storage leaning on table #1 or it warped in the heat...The ends of the table were curved! I received the newer looking table #2 a week later. Table #2 is in better condition, doesn't look to be used or have any repair shop alterations, has no bow/warped/curved edges but it still has small flaws like scratches and blemishes but what can I do?! This lengthy review is for those wanting to shop Ashley's. Read their reviews thoroughly and figure out if you're ready to tango with Ashley and their tech-visit(s)/return/replacement process if something arrives damaged or doesn't look right to you. Overall, I'd rate this transaction as 3.5 but google doesn't do that ¯\_(ツ)_/¯ ... My family decided they will no longer shop Ashley's after this experience. Lastly, the delivery guys are contractors/third party vendors-- I dealt with them twice. These delivery dudes are a little uhh...rough around the edges. If you plan on having your items delivered, have a male present at home to receive the goods.
Our sales agent Robert was friendly and very informative. Made our furniture shopping experience smooth and really easy.
Excellent help. Not pushy
Brenda B. Was so HELPFUL. She answered all our questions, pointed us to furniture ideas, and let us have space to think through decisions. Go straight in and ask for Brenda!!
JR helped my brother and I pick out bedroom sets for my brother’s first home purchase. We had a pleasurable sales experience. Now we are just waiting on delivery. Thanks JR for your help!
Very Thankful for Mrs. Fatima. She was very helpful choosing our living room set.
JR was very helpful, professional, and attentive. He listened to all our needs, offered help and recomendations. I would recommend JR and Asheley furniture over rooms to go or any other based on this experience.
JR and this store provided great service! No hassles and I got what I was looking for!
Great experience! Our salesman Vipul was very kind and knowledgeable.
Very helpful and not overbearing! The first time we looked Elizabeth helped us with all of our questions and when we returned later that day JR made the purchasing process very easy and stress free.
(Translated by Google) Excellent service, the girl who helped me is called Brenda. He explained me in detail and solved all my doubts, also bilingual 💯 (Original) Excelente servicio, la chica que me ayudo, se llama Brenda. Me explico con detalle y resolvió todas mis dudas, además bilingüe 💯
Don't buy furniture here and definitely don't buy the warranty. The furniture falls apart within a year. Bought my daughter a bedroom set and the dresser broke within the week. Now the frame of the bed is broken,I called the warranty place and they won't cover it even though it was an accident. My daughter and niece were getting up on the bed and bounced on it and they said it is misuse to the furniture. It would've been misuse if they were full blown jumping on the bed but just getting up on the bed, come on.
Great experience!!
Thanks JR for your help and being so patient. I appreciate you staying late on your anniversary, too. Thanks.
We walked in & were greeted by Mira Saad. We told her we needed a recliner for my wife’s upcoming shoulder surgery. Mira was super empathetic and showed us the selection of recliners and had my wife test one. We took Mira’s business card as we wanted to shop around. We called Mira & told her we wanted the chair we selected with her and easy peas she placed the order sent us a link for the payment & we will have the recliner in time for the surgery.
Jr was very helpful and got us in and out in no time!
Awesome customer service from Mr JR. takes time explaining things to you and always has a smile on his face
(Translated by Google) Thank you very much Mr. JR Ragon, if you are Latino, ask for him... he doesn't speak Spanish... but he explains a lot to you and doesn't push... he gives you the options, he is watching you at all times without being at your side side... it really is a nice place to make your purchase of your home. (Original) Muchas gracias Señor JR ragon, si usted es latino, pregunte por el... no habla español... pero te explica muchas cosas y no empuja... te da la opciones, esta pendiente de ti en todo momento sin estar a tu lado... de verdad es un nice place para hacer tu compra de tu hogar.
JR already had our information and pieces we wanted in the system. I came in and it was an easy and breezy transaction! Very pleased!
JR greeted me as I walked in the door and helped me tremendously! He is awesome!!!
JR is a great salesman, did a great job!
Chris provided phenomenal customer service! He is very knowledgeable with mattress selection, and provided great guidance to help me choose the best mattress for me. Thank you so much for everything!
I’m not a fan of the people hitting you up the moment you want in. Feels weird. Aside from that, Brenda and Mira were awesome. Brenda walked me around in my first visit and I worked with Mira to make my final purchase when I came back. Both were super nice and very efficient.
Exceptional service. We were greeted by a couple of sales reps. JR helped us with everything. He explained the details on the models we were interested in and the different options. Very helpful, polite, and patient. Great quality service, and anyone we interacted with or passed that works here greeted us.
JR was awesome!! He had us all set with exactly what we needed, quickly - and never felt rushed. Also he made shopping with a 6 year old easy.
Furniture is exceptional quality, however, it is a big pain to constantly have a technician come out to fix your furniture. I have been waiting almost 3 weeks for my slanted table to be fixed and when the appointment date comes, I find out that they had canceled my appointment without my knowledge. Now I must wait another week to get my table fixed. Very inconvenient with customer service.
Nyeasha was amazing! She helped us get set up with all our current needs!
Do not buy furniture from Ashley. They have poor quality furniture and poor customer service. My sofa cushions started to pile after only have it it 6 months. They have yet to fix the issue after 2 technicians came out.
JR was friendly and efficient!
The salesman (Mir) knew the product and was very helpful in our purchase. He wasn’t pushy which is a big plus for me. I will definitely refer all my family and friends to him when they need any furniture!!
JR was super helpful in us furnishing our tiny home! Helped us talk through what would be best for having a kid and turning it into a future rental! Can’t wait to get these pieces in our first home!
Did you unfortunate circumstances I was unable to come to the store. A wonderful lady I believe she said her name was Mira went above, and beyond took pictures, took all my information and we are expecting our loveseat next week. She is a lovely person and an asset to the store. Thank you again, Mira may you have many many blessings.. Cindy Johnson gainesville, Georgia
JR at the Mall of Georgia location was great. Very knowledgeable and great follow up. We will be back.
I had issues with a purchase I made it was pending on my credit card for a few months and I went to the store to take care of it and Dawn was the one that served me! She got right on it and took care of the pending balance! She was very kind and friendly and did her job in professional manner! Thank you Dawn! You rock!
Spoke with Dawn about an issue regarding a large purchase and she was so patient and kind - issue was resolved. Really pleasant experience
Had a very positive experience searching for a sectional with my wife. Mira was very helpful and we were able to come up with a good match and for a decent price. Two thumbs up from me!
P.S They came and gave a new piece. Keeping my original review to tell how they came and handled it well. 5 star for exchange on the defective piece. Thank you!!! Really disappointed by the purchase. The leather sofa sent was defective. During delivery they delivered Detective item. They tried to send a technician. But to be honest why didn't they replace it. It's a defective item. Horrible experience. Not sure if it was a old item. The technician came is I am going to review it 1 star because it looked patch work. They need to replace the cover now. Take it on trust pilot and BBB. It took a week to get a technician and then I am not getting it.
Keyanna is the best CSR! She helped me resolve a refund issue by taking the time to walk me through it. She was patient and handled it professionally! It was resolved on the spot with just one phone call. Much appreciated!
Excellent service
Fatima is an awesome advisor at Ashley Furniture-
My experience was wonderful and my sales associate was patient and attentive highly recommend she went above and beyond
JR was very nice and patient with us
Ashley is terrific. She was helpful. patience knowledgeable as well as welcoming and delightful.
I would give them zero stars if I could. If you were to go to an overpass and buy a couch from a homeless man. He would give you better customer service, honesty and communication than Ashley furniture. It's been a NIGHTMARE with this company. I was told by a sales associate that I could return a couch I purchased within 72 hours of delivery, well, it was delivered damaged and the delivery team was absolutely horrible, throwing my furniture and items all over the place. When I called to return it, they said I was not eligible, even thiugh I was within the 72 hours. One particular lady screamed at me over the phone, made up a false return policy and lied saying the manager was gone for the day. I went to the store and asked for the manager myself, two associates lied to me saying she left but sure enough, she was there. The manager was dodgy and avoided answering direct questions and ended up saying "we will get back to you in 10 business days." I called there 10 different corporate numbers and every time, no one knows what they are doing and keeps giving me the same answers, one person saying one thing and another saying something different. This company will not help you, they lie and offer horrible customer service, unless you want to shed years off your life with the added stress of shopping here, don't come here, RUN. (UPDATE) I emailed them when they responded to this post, and guess what, they never answered. It's just a front to appeared like they help, they won't, like I said uo there, RUN away from this God forsaken company.
Fatima was Excellent! We highly recommend her services when you shop the Buford location.
JR was very helpful answered our questions and helped with measuring and took phone calls afterwards. The couch was exactly what we wanted. Delivery and warranty costs were very reasonable and look forward to getting the couch soon.
If I could give 0 stars I would. My husband purchased a couch after they told us that we had 72 hours after delivery to return it if we desired to. After 48 hours, we decided to return it, only to find out after several calls that they are denying our return request. My husband called the store in Buford complaining and telling what THEY told us that we could do that and that’s why we decided to purchase it. They said that their return policy changed a day after we purchased the couch, which is ridiculous and still wouldn’t be a reason not to let us return the couch. The worst part is that they hung up the phone on my husband. Worst customer service I’ve encountered, liars. We’ll call corporate or someone who can resolve this because it’s ridiculous. AFTER THAT, MY HUSBAND WENT TO THE STORE. HE ENTERED AND ASK THE WOMAN ON THE PHONE IF THE MANAGER WAS THERE, SHE TOLD HIM SHE WASN’T THERE. HE DIDN’T BELIEVE HER SO HE WENT AND ASK ANOTHER PERSON AND GUESS WHAT! THE MANAGER WAS THERE! AND THEY ARE NOT WILLING TO ACCEPT THE RETURN!! DO N O T BUY ANYTHING FROM ASHLEYS!! We’ll file a complaint
So this isn't top of the line furniture, but the prices are not top of the line furniture prices either. I have been to several other high end furniture stores that the quality was on par or even lower than Ashley and cost nearly twice as much. Mira (our saleswoman) was amazing. She knew her stuff, was fun to talk to, laughed with us and fought to get us a great deal. I am not sure if all of their other sales people were like Mira, but she made us feel like we were friends for years. 5/5 would go back.
JR was awesome. He helped find just the right item for my MIL bedroom. He was knowledgeable and didn’t try to bug us or over sell! I would definitely buy from Ashley again especially if JR is working.
Honey and LaTache were excellent to work with. I worked with Honey originally to order my bedroom set, and came today to work with LaTache to order additional pieces. LaTache was very patient and kind. I appreciate her taking the time to provide me with all the information I needed in order to get my ordered deliver. Both ladies were excellent and I will be sure to return to make more purchases in the near future. Thank you, ladies! You both are beyond awesome!
Recently moved to GA. Went to Ashley's in Buford to find a living room set and bedroom set. Patricia helped us and she was extremely kind and patient. We found exactly what we were looking for.
We worked with Nicolette 2 years ago and she did a beautiful jib! We came back today and she was still here and helped us again! She is wonderful, knowledgeable and has an eye for design! We love her and the Ashley Buford store! Dillon the Sales manager is wonderful as well!
Mrs. Gail and mrs.dawn was very nice
Completely BAD customer service!!!
Where to begin. The shopping experience at this location was amazing. My sales representative, Latache, was very knowledgeable and helpful in assisting me to find the perfect pieces for my recently purchased home. The front desk checkout was quick and the ladies behind the front desk, Melina and Dawn, were great. Definitely shopping here again.
I had an amazing experience with Nyeasha! She was very thorough and provided excellent customer service. I knew what I wanted but she helped enhance the experience. Thank you Nyeasha for your kindness.
(Translated by Google) Excellent attention, thank you very much Brenda! 100% recommended (Original) Excelente atención muchas gracias Brenda!!Recomendada 100%
I drive to this location (past the one closest to my house) because customer service is so much better. Mir is my go to person. Always pleasant and patient. Management is great here also.
Gail broker was super great and Very knowledgeable! We enjoyed buying our furniture with her!
(Translated by Google) Good place to buy high quality furniture. Very professional and attentive staff. (Original) Buen lugar para comprar muebles de muy buena calidad. Personal muy profesional y atento.
Dante was awesome. Super helpful and got us exactly what we wanted.
Went here with a 1750 credit line and Nicolette got me and my fiancé in and out quick and got us everything we needed in the bedroom for our first apartment 💯. Also her boss gave us free shipping and assembly which had a fee of 200 😰but it was free 🫶🏽. We recommend u get your service from Ashley’s next time.
Assisted from the moment I went in and the sales associate was able to locate what I was looking for. Thanks
I had the best experience with JR. This was my first couch purchase and he made it as easy as can be! So excited
Brenda is amazing and so helpful
Ms. Patricia helped us for hours trying to find the perfect furniture for our new home!! She was attentive and willing to make sure we were pleased with our choices! She even went above and beyond to make sure our delivery charges was not doubled!
Brenda was amazing! Sweet and personable! Would definitely shop with her again!
Went above and beyond to help us with our order and change of order. Would definitely recommend! Quality furniture and decor and great customer service. Go see Juliet or Robert JR!
Brenda helped us with our purchase. We bought a living room set, breakfast table with chairs. She was so helpful and patient. Thank you Brenda.
Lynn was awesome definitely recommend!
Nyeasha was a phenomenal sales person. My husband and I went to find a table for our new office. We stopped by Ashley Furniture. Nyeasha quickly helped us find just what we needed. Thank you for being such as asset to this company and to us personally.
Nicolette was great and very helpful!
Soooo happy with my new Living Room set purchased from Ashley/Buford store recently! So fortunate to work with Patricia who was so friendly and knowledgeable regarding the products in the store AND very thorough about the details for delivery, pricing, and care of the furniture etc. She helped me to purchase that 5 year warranty as well….what a deal especially since we have 4 kids and pets.😊 We will def be back!
Fatima was excellent to get us everything we needed. Excellent service.
Great services
Great service! Friendly staff. Nicolette was such a great help. She made this process so easy!
JR did a fantastic job. He was patient, efficient and friendly.
Did a wonderful job on helping us select and secure our furniture!
Awesome experience! Gail was amazing. She and her manager Dylan were able to work with us to get exactly what we wanted at the price point we needed! Very impressed with their customer service!
Been trying to get the promotional gift cards since may of last year. I get a different excuse everytime i ask about them when i have paid off the furniture in full. Horrible customer service! once they make the sell you are on your own!
JR was beyond accommodating and helpful with our furniture purchase!
Andrenay was very helpful in resolving our delivery issues. We kept getting dates that were changed last minute from the warehouse with a big lack of communication. She was able to get everything taken care of right away with a confirmed date while keeping us in the loop at all times and what certain things would need in the ware house side of it. Phenomenal problem solver in a very timely fashion
I had a problem with my sofa and Tarika the manager was eager to help me resolve this matter. I am very happy with the Service. I would recommend my family and friends to visit this location.
Had a great experience physically shopping with JR at Ashley furniture. EDIT- Changed to one star- the delivery has been a nightmare, I have broken product and still only half my items after two deliveries. And trying to get in contact with the store over the phone is impossible, they don't answer and the call is routed to customer service who is unable to assist me.
We buy most of our furniture from Ashley. Mir our sales rep & Dillon the sales mgr were awesome to work with. Highly recommend Ashley in Buford GA.
Fatima did a great job customer service that motivated us to make purchase . She displayed skills on the products.
Vipul Kapoor & Dillon accommodated our every need! Very helpful and informative. Made the process enjoyable and also reasonably priced. Will definitely come again for more furniture needs and wants.
Jr Ragon at this store was the biggest help and through all of our mind changes we got our entire house furnished! Thank you SO MUCH!!
JR provided quick, efficient and friendly service. Prices and lead times were low!
My shopping experience was super great. I went in with my list of furniture pieces I wanted to buy. My representative Vipul Kapoor helped me as always was great in researching my items and tagging it for me for delivery on Saturdays when my family and I are home the most. I just love my farmhouse style of furniture I got because it is light and fresh. A different change for me from Antique style and brown furniture pieces. So go check out Ashley's Furniture in Buford, Ga. Ask for Vipul Kapoor. Because I'll be back!
Worked with Patricia Walker today in the Buford office. She was very helpful and a pleasure to work with.
Great friendly service with low pressure salesman. It was a pleasure to buy furniture here for my new home.
Had a great experience with Fatima! Helped us purchase some outdoor furniture for our patio. Very knowledgeable and top notch customer service. Thank you!!
JR was amazing. Very knowledgeable on the different brands of furniture. Always friendly and kind. Definitely my to go person when shopping for furniture.
Went in with my father and sister. Brenda recommend a mattress, she took the time to explain the difference in each mattress. The mattress was delivered on time. So happy with my experience with Ashley!
If you’re ever in the area ask for Brenda she’s the best very professional, knowledgeable and definitely made the whole experience a walk in the park 10/10 recommend
Gail Broker perfect help !
Nice people there very helpful
Terrbile experience. Shopping for specific items. Walked through the whole store with no assistance. Maybe I did not have the right look.
Shopped at Ashley furniture for the first time and everything was setup so nice the furniture there is beautiful!!! Gail was so awesome and up to date with bedroom and living room styles. Definitely going back to finish furnishing my place. Thanks Gail!!
Been there great place. Fatima is a great help. Best customer service I ever get from her. Thank you
Fatima was a great help. He has great customer service.
Great communication great help
Brenda was my sales representative and she did an exceptional job. She helped me pick out my dining and living room. Amazing soul
unprofessional behavior from them. They messed up with my order. they are not promising. wrong delivery dates. don't trust them. they are frauds.
We purchased a living and bedroom set from the Buford location. Patricia was very professional, and helped us find a set that suited our needs best. We were a bit pressed for time on receiving our furniture, but the delivery was much quicker than expected, and arrived with no issues. It was an easy and pleasant experience working with her.
Excellent service and advice, the seller Vipul Lapoor is very competent. I must mention Mrs. Laura, as a decorator she gave us good design recommendations.
Great customer service! Fatima and Dawn at the Buford location were great and helpful!! Highly recommend.
Fatima was so helpful! Excited for my new dining table!
LaTache was very nice and professional. Great shopping experience!!!
Amazing service. Sales Associate Mir and store manager Dillon are so helpful and made our new house furniture purchase easier. I strongly recommend.
Juliet is a great seller! She was so patient and sweet. She helped us to find and match the right furniture. It was a great experience buying today in the store.
I have bought furniture from Ashley and Sales Person Vipul (VK) was very helpful and knowledgeable. Not only he suggested color combinations, he also suggested some furniture for my daughter also and she loved it. Thank you Mr. Vipul. I will give all of my future sales to him.
Mir was very kind! Ask for him for good service.
Dawn is fantastic and very enthusiastic with smiles. Thx Dawn.
Brenda was amazing! Very attentive but not too pushy, and answered all of our questions, thank you bilingual queen.
Andrenay was very helpful and polite to me and my family.Definitely recommend everybody to see her in customer service.
Andrenay is the best store Manager ever. She is so patient and really takes time out to assist staff and customers with their needs.
I love this Ashley store beautiful furniture I bought a couch and bedroom set absolutely gorgeous also I Spoke with Andrenay such a intelligent young lady helped me with the necessary information I needed answered.
Andrenay the office supervisor was really sweet and very accommodating with all of my furniture needs I will definitely be coming back to furnish the rest of my home!
Alayshia service was exceptional and professional.
Mira was wonderful helping us pick a bedroom set.. very patient,, lovely and funny.... I would recomend her to work with
This review is more for the sales associate than the store, which was nice, organized, and had a pleasant ambiance. However, we only just purchased our furniture, a living room and patio set, so we cannot attest to the delivery and conditions of those yet. LaTache, on the other hand, the associate who assisted us, was amazing. She did a phrnomenal job at helping us through this process. She was patient and professional, and made this whole experience a very good one. Thank you LaTache!
These guys did an awesome job from atart to finish and the delivery team was jam up. No scratches dents dings walls floors all good! Love the experience and will return!
I recently purchased a king size and queen size mattress. My sales person was Gail. I “thought” all seemed like it was going well. She continued to leave my husband and I and have to go talk to her manager after we already chose the mattresses. She made it sound to me like she got her manager to “approve” us getting 2 pillows, and a mattress cover for both mattresses. I didn’t need the covers as I have some already. I wasn’t shown the breakdown of the costs and by the time it was done I felt like I spent so much time like buying a car. I didn’t notice until I got home that I paid for both mattress covers for a total of $189.00. I tried to take them back and was told I can’t return them because they’ve been in my home even though no package was even open. $189 for something I didn’t need and the ones I already own are way better quality. I felt like I got scammed!
Ask for LaTache !!! She is such a wonderful person and super attentive!! I walked in with no idea on what I wanted for my apartment and she patiently guided me throughout the entire store . She was very conscious of my budget and only showed me what I needed ! I will be back to see her soon , wonderful associate for Ashley’s! Great customer service !!
Great experience. Gail did a great job selling us our new mattress.
They didn’t have the sofa we went there to see on the floor but we still got a great sofa
Fatima was fantastic to work with! She helped me find the chairs I wanted and made sure my delivery would be when I wanted it! Thank you!
Andrenay the office manager is definitely an asset to Ashley’s located in Buford. She was able to fully resolve an issue that I was having for over two months. I contacted and visited the store several times and was given the run and around. Finally, I connected with a competent employee, Andrenay, who knew the proper steps to resolve my issue. I appreciate the service that she gave me and because of her I would shop there again.
I was greeted warmly. I was not hounded while shopping. I was given enough space, but if needed my salesman was nearby. I left to shop prices at other furniture stores near by. Then returned the same day, was immediately helped. I purchased a beautiful sofa and table. They were delivered and put together and look lovely.
Had problems with my child's bed & after 5 months we had to go in store and choose another bed. Her head board broke !! 1She had to sleep on that broke bed for 5 months. Everything is ok Now !!
WORST OF THE WORST!!! I wish I could go back in time, I would have never bought my furniture from them!!! This is what reviews are for...They delivered damaged furniture and left without anything being assembled. They were supposed to give a credit in regards to most of the items since I said I would deal with them damaged. There are no credits and I cannot get in tough with anyone from the store. They divert you to a company in India where they try to help, but they say they cannot get in touch with anyone from the store to help get any answers. All I can think of doing is disputing the charges with my credit card company and maybe I can get someone to help me. I will make sure to leave negative reviews on all platforms until I can get someone to get back to us...
Great service and friendly staff
My salesman Miri was very knowledgeable and kind.
(Translated by Google) Excellent experience buying and being served by MRS GAIL. kindness and good attention. (Original) Excelente experiencia al comprar y ser atendido por la SEÑORA GAIL. amabilidad y buena atencion.
Don't buy. You'll experience terrible customer service
Robert was knowledgeable and understood the use case of an office sofa. Entire process must have only been 20min. Also delivery within days. Online promo took off some costs...so check online! A++ Repeat purchase of smaller sofa for new office didn't go as well. Online order and over the phone, wasn't able to purchase and deliver as the delivery address wasn't found. Had to ship (no costs waived) to home and figure a way to move it myself to new office... Sounds like an outdated system/data issue.
Shopped here multiple times. Most recent experience is horrible. Waited 6 months to receive my furniture and quality is so bad. The technician came to my house to repair the brand new furniture ended up spreading spray paint on my wall. It’s has been over 2 months after they damaged my wall and still no one has came to fix it. Call the customer care and technician multiple times, but nothing happened.
Honey was so helpful the first time I came, getting measurements of everything for me to compare. When I came back to purchase, she made the transaction run quite smoothly.
We knew what we were looking for when we walked in. We were greeted by Nicolette and she took us straight to the dining table we wanted. She was very knowledgeable and worked with us through our decision making. She and her manager made it an offer we couldn’t refuse and now we can’t wait for delivery of our beautiful new dining room set. Great customer service!!! Thanks to you both!
So my daughter bought a couch from the Buford store . The sales person said it would take a week to get the furniture so we thought that's not a big deal so she paid for the furniture and proceeded to wait . 3 weeks later still no couch so she cancelled the order and bought from another furniture store . That's been 2 weeks ago and she still hasn't gotten her refund and can't get anyone to tell her when she might get her money back . If you have to buy furniture I would highly recommend you NOT go to the Buford store. Poor customer service , terrible communication.
First visit to an Asley's. I thought they had some nice things even if my wife didn't find night stands that she liked.
Brenda showed us around Ashley home and gave us an amazing price! She’s very professional and explains the pricing very well! Highly recommend her!! We’ll come back only because of her!!
Have been a lover of Ashley furniture for years but will NEVER get furniture from here again. Quality and customer service has went way down!!!!
Gail was awesome. Thank you for your help!
Gail Broker was Awesome and sold me my dream couch in less than an hour!! Ask for her and you won't be disappointed!! Thank you Gail!
Love their products! However, I will never go in the store to purchase anything again. They tried to charge me a down payment when I was using a credit card to purchase. We were told this “deposit” was required when using a store card to make a purchase. How ridiculous. The store clerk knew nothing about the product or pricing on the product. I feel like every time I go into the store I get harassed by a useless sales person who makes the buying experience harder instead of being helpful. They are not helping the company make sales or providing a great shopping experience for the costumer. I went online and purchased the entire set I wanted at a cheaper price with no issues and no stupid down payment! How ridiculous. Company gained a sale but the salesperson definitely lost a commission. Just buy it online less Hassle!
Great customer service! Our salesman,Nick, was awesome! We are very happy!
I really love their furniture but to get any assistance after your purchase is extremely frustrating. My wife and I bought a purple bed, a bed, and a couch. Did not get our 200 dollar gift card for the Purple bed. Spent hours going in circles trying to get help. Also if you get anything assembled be sure to go over it. They did not assemble our bed and my wife and I could have been injured. Called and complained had to sleep on my couch till they came back and fixed it.
Mira was an awesome sales associate
Don’t expect what the sales people will say, specially on the delivery date. They will give one date and then will call you on that day, that they are unable to Deliver because some items are not in stock and will do that several times. I have purchased 2 times. They have given me hard time on both purchases. The last one I have cancel. Now they giving the same dater after date on refund. Eventually I have to call my bank to get my the refund. Hopefully I get my $2900 back.
We found what we needed and were able to get is in a few weeks. Staff were friendly and efficient. Hopefully everything will go as planned.
We bought a couch from the Buford location and it’s is missing a part of the couch!! It has been more then 2 months now and every time we call they push the date we get the part back another 2 weeks! This is just happening over and over again. They have terrible customer service! If they are trying to make a sale they are great, once you have bought the product, forget it! They are awful! They won’t let us return the couch and they continue to give us the run around!! Very disappointing!
If you want zero customer service and to feel like your business doesn't matter to a company, then stop by Ashley Furniture in Buford. They are the store for you!
How can a company this big be such full of s*!*. Ordered a couch in store with a baby about to be here and made arrangements and even accommodated the store for the delivery pushed it a week back for them to make sure all of our stuff was ordered and delivered the same day instead of 2 trips. Signed all the paperwork and paid money after we got done the sales lady said something a little discouraging “all sales are final, no refunds, but if you want in store credit we can do that.” Anyways couch was suppose to be delivered the 21st then 25th then 27th now October 4. Very frustrated with my experience and will NEVER recommend this place to anyone. How can you still be in business with the way you treat your customers.
Went to Ashley during the labor day sale to order living room furniture. Placed an order and was given a delivery dat, that date has now been changed 3 times not by weeks but by months. This is the worst customer service ever because I was not even made aware there might be an issue with supply. I could have chosen a different set, I will not be going through with my order and I definitely won't be placing another order or telling anyone else to.
They lied about my furniture delivery date.
Worst furniture company EVER. They have nice selections but good luck with customer service when trying to get your furniture delivered or when requesting a repair. If you could sustain the headache, feel free to go with them. If not, RUN
Patricia was a delight to work with. Answered all our questions and very informative.
I was told my furniture would be delivered last Sunday but that the sales associate who placed the order apparently didn't place it right. Then it was rescheduled to yesterday. Then I was told yesterday that there is an entire portion of my order which is on back order and won't be delivered. I was never contacted about it. I called customer service yesterday and was told I needed to call the store. Just called the store since they open at 10 am. Store is closed. My order cannot be found through their automated system so apparently my order doesn't exist?? When will I get the rest of my order?? Can I get my money back?? No one will respond or answer my questions. Avoid this store.
When you visit the store, the sales people are very friendly and accommodating. However the delivery portion, is not up to standard expectations. I currently have a Home Damage claim open since a third-party delivery driver hit my house. I have had to cancel my bookcase order because I have been given multiple delivery dates with no delivery. I canceled my desk order because the box it was delivered was missing hardware in the hardware still has not arrived. And I’m also trying to return my dining table because when you sit in the chairs they poke you in the bottom with the screws. I do have to say that every single time I have talk to customer service, they have been friendly and listen to all of my concerns. Rich and Renika (phone customer service) are absolutely amazing as is Dawn (in store customer service)! While I hope no one has to reach out to customer service, when you do they will be amazing and will try their best to help you!
It has been an epic nightmare getting delivery on the one king mattress and bed frame we ordered in-store (back in mid-August). Once they have your money, they don't care if/when your furniture arrives. Never again.
Gail was so patient, kind, pleasant, and just a great sales person. The experience will make me look for Gail the next time that I am in for purchasing furniture/accessories.
Good experience. No high-pressure sales. Very professional salesperson (Hyuny) who could answer all questions about price, delivery and set up. Because of travel, I was able to complete the purchase via texts and email the following weekend. I was very happy with that.
Please do your self a favor and don’t buy anything with Ashley furniture!!! Their delivery is horrible! No matter how many times you contact them! Nobody can even give you an answer about your delivery!!!! I’m still waiting for my delivery, after staying home and waiting for the delivery multiple times!!!They even give you a schedule and don’t show up! Very disappointed 😔
I purchased a sectional sofa from the Buford location in May 2022. . It is now Late August .I still have not received my Ottoman . I never get an answer ever time I request a manager or escalation. The employees are rude unless you are making a purchase . DO NOT PURCHASE ANY FURNITURE FROM THIS COMPANY !!!! You will never get your stuff . By far the worst customer no service ever !!!!! I will never purchase from this company ever again and I have Made many past purchases . Run do not walk from this company !
I have very bad experience with Ashley furniture and beautiful 2001 November I came by some purchases some furniture that I was so excited they sent me only one loves it and then when they send the love sit the man's broken I return I call in cancel the order and they still charge me for and today is 823 2002 they don't do the job they don't do a good customer service they never help me out to take care and remove this Furniture from my account I live in Marietta driving all the way to here and I still not getting help I'm very disappointed and I don't recommend this store to nobody
Worst customer service that I have ever experienced. Our bed was not delivered and set up as promised-customer service line won’t connect you directly with the store and wait time on hold was 2 hours. When we went in store the staff was rude, unprofessional and not helpful at all. We were also delivered a dresser to assemble ourselves and it came with broken wood. We are still fighting after nearly a month to get this item returned and refunded. I will NEVER do business with them again.
Very bad experience!! Rude manager and unprofessional sales man (Justin). We bought 4k worth stuff from this very store. They delivered part of it and came broken. We asked them to take it back right away, the delivery guy was asking for tip. Next day they delivered SAME BROKEN stuff again just to fill in paper that they delivered 2nd time. A week later they again delivered and not to surprise same broken stuff. After talking to them on phone and going to the store countless times, thet still didnt do anything about it. Justin the guy who helped us buying didnt take any charge and didn't return our phone calls. Even the manager was very rude and didn't take any responsibility for anything. And we eventually had to cancel the order. So much for world quality furniture store. Lots of mental stress and hours of waiting everytime they schedule the delivery. Only the first time when delivery was scheduked with a prior call, other 2 times, they call when I am on work that they are coming in 1 hour. Again, very unprofessional. On top of that delivery guys and warehouse managers are not apologetic at all. Same thing and behaviour applies to customer service lady in the store. Very very rude. Definetly not the experinece I was expecting. I would give zero stars or negative if google would allow it.
salesman ,Mr, Mir is very professional and had great customer support, I would always recommend coming to him for all my furniture needs. Thank You so much for your time to find the partitures that I need. Thank you again!
Some staff and manager(with dreads) very rude. No customer service and does not value business. Will never step in any Ashley furniture. I am talking about the location in Buford by mall of Georgia. Family members have had the same experience and left the store without buying. So this is a common thread with this store. They do not care.
Order a dining room furniture. Add a piece of rug to our order and they drop the drop the ball. Rude staff and manager that have a terrible poor attitude. I won’t even shop here for my dog and I don’t even have one. Definitely their corporate staff will hear about this. I feel sorry for the ones working here on commission. I’ll never step foot in another Ashley furniture store. I mean cover up with a nasty attitude, way to go. Oh did I mention they wanted to call the cops. Go ahead and we’ll record how they behave as well. 🤦🏿♂️🤦🏿♂️🤦🏿♂️
BEWARE!! never order your furniture from Ashley. They keep changing delivery dates without informing. We missed going to work for 2 days in past 15 days to receive the order, even a day before of the expected delivery they keep showing that it will be delivered tomorrow, then all of a sudden when you call on the expected delivery date, they just push it to next week. Customer service is very poor!! The representative at the Buford store become defensive when you go in and ask about the order, as if you haven't paid the money. We made a HUGE mistake to order our couch from Ashley and are regretting!! Don't want to give even one star to this furniture store
Very bad customer service..I ordered dinning table and two bed frames from Ashley buford location. After one month I got a deliver date for dinning table. On the deliver date they come with just chairs alone and told some damage to table and they will send that day itself..but no response. After multiple follow ups they gave another date as August 6th and told they will deliver dinning table and bed frames together. But on 6th they brought only dinning table that alao broken. They told me they will gave an update on same day.But not get a single call..now I have 4 chairs and a base of dinning table in my home and not getting any updates. I am not sure when I will get next piece of dinning table and the bed frames..very bad customer service I ever faced in my lifetime.
Too much pressure, almost like they are trying to force you to buy
DO NOT BUY FROM THESE PEOPLE!! I ordered my furniture and was given a scheduled delivery date. It’s been rescheduled multiple times and then they call and leave voicemails and send texts saying they are 27 minutes out!! And no one shows up!! I have been extremely inconvenienced, paid a lot of money, and still do not have my furniture I paid for!! This place it ridiculous!
Ordered three beds, waiting for foot boards for already one month! They kept saying it’s in stock but every time the delivery came it’s always a sorry it’s out of stock! Worst experience ever!
I am new to the Buford area! From the city and have grown accustomed to boutique shopping. Left big box stores a decade ago. But in an unexpected and swift transition, I thought I would give Ashley furniture a try. The Buford location and representative, Fatima were absolutely phenomenal! We were greeted at the door and invited to share our needs. Fatima walked us through the store addressing all of my desires and thoughts around quality and finance. Smooth process, especially for an efficient city girl! Try them out, and ask for Fatima!
Went into the Buford location to get bedroom furniture for my daughter. Received a warm & friendly welcome from salesperson Gail and Fatima. Both ladies were very friendly and informative. Our experience was very easy. We got what we came for. My daughter was very happy. A very easy and quick check out process. To top it all off our shipping was free to my house.
Great experience everyone was professional especially the saleswoman Fatima. She went above and beyond and help my wife and I pick the perfect mattress
Not happy with their service No one return my calls. Not happy with my bed!
Worst nightmare, I purchased a bed back in November here I’am last days of July and nothing has been delivered.. I was schedule to received 2 times No one ever show to my house this last time they said because it’s been a long time my approval was expired … and of course no one calls or email to let me know was going on. Customer service it’s in another level … I can’t find the words to express how rude disrespectful and careless people works the front desk … here I’m waiting for an answer… I ask to speak to a manager and of course the person on front desk told me she is one of the managers and still can’t give me an answer… I ask for corporates phone number and obviously the don’t want to provided … they only gave me the customer services number … sales person of course not help at all … maybe because I’m a Hispanic lady no one cares to help … dissatisfied disappointed I can’t really wait to get this situation resolve … I have been extremely patient… I’m out of words ….
Great sales staff
Dishonest communication on delivery date, have to cancel our order which was placed months ago.
We ordered a bed set, nightstands, coffee table, and an end table. We had gone a couple weeks early in case there was a problem with the supply chain. We were told these items would be in stock by the time we needed them to be delivered. Turns out that was a lie. The rails for the bed caused the first delay which caused the delivery to be pushed back a few days. The day before that was supposed to be delivered, they delayed it again because now they don't have the coffee table because it got sold out from under us. After being on the phone with customer service nearly 6 times, we've been told that our expected delivery date went from July 1st to August 23rd. I had to cancel the order because I will not continue to sleep on the floor because of them. Now that my order has been canceled for several weeks, they are still refusing to give me my money back.
I bought with cash a dining room in the Mall of Georgia, my delivery date has been changed three times, I have lost two days of work locked up at home. I wait for more than 30 minutes on the phone and no one answers customer service. They play with people's time, with the client's patience and money. Completely BAD service!!! And postsale services.
Purchased a sectional from Ashley and its been a disappointment from the beginning. It was damaged in transit, or shortly after, and Protectall and Ashley have spent a whole year arguing back and forth about who needs to fix it. At one point, an Ashley tech came out and "fixed" it. They fixed the broken arm, but none of the upholstery or decking that ripped off of the broken side. Now that the year manufacturer warranty is up, Protectall has come out to look at it and has deemed the damage "not under warranty" so surprise, the warranty wasn't worth the money either. We've had a broken sofa since it was delivered. And now my fiance and I have to decide if it's worth replacing the broken piece of sectional, or spending several grand to buy from a different store so we can get this peice of junk out of our house. I can't in good conscience recommend Ashley. We had a great experience in store, and had planned to buy several more pieces there. If they treat all of their customers like we've been treated, they don't deserve your money.
Called 6 times, and It rings endlessly, finally got through to someone and they put me on hold for 15 mins is this a joke ? I told the girl that I knew exactly what I wanted and she never came back to the line. BTW on their website and on google it shows open till 9. Just tried calling again and they’re closed.
Was a terrible 0 star experience. From Ashley cancelling my son's bedroom furniture order (2 days before his delivery) without contacting me (I had already got rid of all his furniture!), clueless customer service reps that transferred me over & over to different departments because they didn't want to be bothered, damaged shipment, refund delay (I STILL have NOT received my money back!!!) AND to top it off, they made me take the damaged furniture to a donation center (instead of them picking it up) or they wouldn't give me my money back WHEN IT WAS ALL THEIR fault.....was all just a huge headache. They even charged me an extra $80 assembly fee for a nightstand that came fully assembled? Never again!
Joya and I went to buy new furniture at Ashley and we were not disappointed! If you go please ask for Mira. She gave us an outstanding customer service experience. Highly recommend!!!
Fatima sales lady was super helpful and very pleasent to work with.
Will never buy from here again. Spent 3k, missed a day of work for a delivery not 100% with everything they said they would deliver.. multiple calls and text to confirm delivery day but not one call to tell me items would be missing. 2 stars because bedroom set is beautiful. Other then that, won’t buy again.
Rafaela was professional and an absolute help in assisting us with choosing the perfect sleeper couch! Thank you and congrats on your pregnancy!
Sales representative (Gail) was very helpful with the selection of new living room furniture. Purchased items are a good value for price paid.
Rafaella was very professional and fully explained every aspect of the purchase. I really appreciated the professionalism
Rafaella was great. Super nice and knew the products.
Such a disappointment! After purchasing a bedroom set in September 2021, it took 7 reschedule delivery dates to finally get the last 2 pieces of furniture. With the understanding of the times we are living in, the infuriating part was that they were still selling the same furniture on their showroom floor that they could not produce in any shape of a timely manner. It took 9 months to receive the rest of my order. To add to it, when I went in to discuss my order and the numerous delivery reschedules, Dawn in customer service basically milked me for a google rating for service in which she simple bs'd me. I am sorry, but that in my opinion is far from professional. Of course, I took the bait because I all I wanted was to simply get the furniture that I had ALREADY paid for! The icing on the cake was when I FINIALLY received a delivery date my furniture was delivered at 10:30 PM! I was given the option to reschedule but after waiting 9 months, I was afraid I would never see my furniture again. To add to it, I asked the delivery man to please be as quiet as possible when coming into my home at due to small children already asleep and he hung up on me! They did the BARE minimum and were rude! NEVER AGAIN, Ashley Furniture! You have lost my business.
Brenda was an awesome salesperson! Totally professional! We will be seeing her again for our future needs!
They charged me even though I didn’t buy the furniture and didn’t sign any paper work. I stopped by and there is no order history either. Only thing they told me is to solve this issue through the legal department. No help at all.
Elva was so sweet, social, and helpful throughout our shopping experience! She was very knowledgable about the products without making us feel pressured in any way to buy anything. She was more than accomodating when my dad and I wanted to see everything and test every mattress, she happily looked at all the options for us and ran us through the prices, delivery, and all other expectations. I could really tell she had a passion for interior design and just wanted us to have a good shopping experience to find the right bedroom suit for me.
Worst experience at any Ashley Furniture I've ever been at salesperson was catching other customers coming in and forgetting to help us. Spoke to both of the floor managers and they didnt care. Went to Rooms To Go
Absolute incompetence. My delivery time was rescheduled without any notification. I had already taken time off work for delivery, and after 6 hours of waiting had to call customer service (hours more waiting on hold) to be informed that they rescheduled delivery for 4 days later! I drove to a physical store (Buford) and talked to a manager who was absolutely incompetent and unwilling to do anything to aid the situation. I cancelled my order as I refuse to give money to a company with such unprofessionalism
This is major scam. Run away as far as you can Paid for 3 pieces of furniture in early January. Delivered only one beginning of April. End of April they told me that they canceled the dinning set I chose. Yesterday (May 22) they called me that bunk bed delivery date shifted to July 17!!!!!! You sell furniture that you can’t deliver for half a year and you cancel models after making customers wait for 4 months on them. SHAME ON YOU. Never back to Ashley again
Excellent world class furniture
The staff here is very pleasant & welcoming. My sales person was Fatima. She was very helpful in my shopping experience and I appreciated her patience and assistance.
Mira was was amazing. I've known her for years and she's so amazing, friendly and great attitude. You guys have a great member to the team. Make sure you take care of her as a valuable employee!
Fatima and Dawn was do helpful. Good promos and excellent service! Recommended!
We always go to Mira. She’s very friendly and helpful and always get us the best deal they have. She went above and beyond to help my mom get the furniture she wanted. She also explained all purchasing options and how their financing works and helped us with that process too. We were in and out of the store in no time. This location is definitely our go to furniture store.
Brenda Baranda was very helpful and a joy to work with. She answered all my questions and took her time while I picked out a bedroom suit I’ll definitely be back
I can’t express in words how angry I am with Ashley and the situation they put us through. We bought a dining table in February, and the delivery was said to come Tuesday (5/10), so we took a day off from work to accept the delivery. However, the table was damaged, so they said they would send us the table by today (5/14). I received a confirmation phone call telling me that the table would come within 5 minutes after 3 pm. I waited for hours after that, and the table never came. So, I called Ashley again, and they suddenly told me that the delivery got cancelled. I don’t know if this happens to any other customers, but they only told me that they would reschedule the delivery for the next Tuesday without an apology. I guess they only saw us as a customer that was trying to buy a mere dining table, but we were one of few people that had only good things to say about Ashley. But now, this experience made us a customer that will never recommend Ashley. If they made the mistake of cancelling our order without our confirmation, then they should’ve at least apologized in the phone call or email. What infuriates me the most is their attitude of not apologizing for their mistake of cancelling our order without prior notice. They don’t respect the time the customers had to wait in order to accept a single delivery.
Elva was incredibly helpful throughout the entire process. I came in and found some items and she sent us home with a picture of our order in the cart so we’d all remember exactly. I found some additional items online and when ready, she came in on her day off to get our order in so we’d get our desired delivery date. When the delivery had delays she escalated the issue and even got us a backup plan! She is a rockstar and the furniture is great too! Thank you Elva!
Elva was a huge help furnishing my mom’s studio apartment. She listened to what I was looking for and showed me several options then walked me through financing. Thank you Elva! What a pleasant experience you made this task.
(Translated by Google) Brenda is incredible, good service, attentive, she helped me a lot and bought me some beautiful leather sofas, highly recommended! In Spanish ! (Original) Brenda es Increible, buen servicio, atenta, me ayudo mucho y me Compre Unos sofas de cuero hermosos, super recomendada ! En español !
Best store in the state!!
No good,no recommendations,
Gail Broker was our rep when we went to pick up our sectional for our first home. She did a great job at helping get the right price of furniture for our home. Very helpful and personal.
(Translated by Google) Brenda attended me and was very attentive🤩 The best!! (Original) Brenda me atendió y fue muy atenta🤩 The best!!
Brenda was amazing. She asked me questions to understand what I was looking for. She knew where everything in the store was and matched everything to my tastes. Great experience, everything was perfect, and I have the perfect furniture for my house.
Edit- Went in today and Mir was wonderful! 5 stars for Mir. If you are going definitely ask for him! He’s great! We ordered online. We received the bed frame but the mattress and sectional are both delayed. Went to the store because we have been disconnected and been trying to contact the online store for a week. When I went into the store they basically said there is nothing they can do. Gave me a number that again got us disconnected with no answer. The other sales associates just looked at me and didn’t even offer any kind of helpful assistance. Try to call themselves. Nope. Not helpful online or in store.
Won't order from Ashley again. Delivery didn't come when it was supposed to (after multiple confirmations) we waited all day. Then we were told it was our fault for not confirming ( we did ) and we were blamed multiple times by customer service. Then we were told parts of our order weren't coming for months so it would only be partial delivery. Then everything showed up on the delivery. No one knows whats going on over there at any level and its just massive ineptitude. I would say the actual delivery team was fine and did a good job with assembly. Really frustrating experience. Furniture itself is fine for the price. ** Editing this to say that the furniture is falling apart. Brand new and we barely use it because it is so flimsy. We literally had one family dinner on it in the few months we owned it. There's a huge chip in the base and when it was repaired, we found the whole center underneath piece was totally cracked, assuming during assembly ** Buyer beware!
Gail Broker was very professional , will be back to see her again. Dawn in customer service is very sweet.
I’ve been an Ashley customer for years now. The quality of their products along with prices are amazing! I recently bought an Italian leather couch for our basement, and it was delivered in a couple of days! Mira Saad at the Buford location was amazing! So nice and informative! I recommend going to her if you can! She’s awesome and made this experience extremely delightful!
This is the first time I have ever posted about something..worst company ever they have never delivered my items. Oct 19 was fist delivery date i took off from 2 jobs(no delivery no call). Next day was jan 14 no delivery again. I called and then told ohh your date has been changed to march then it went to april. And now that I moved and almost a year later still don't have it and now blaming me for why I don't have my items because the loan expired and I have to re apply to get my items with still no exact date.
Over the course of a couple visits, Patricia helped us navigate the numerous choices we made for our new dining table. She was great and we enjoyed the number of options that were available to choose from.
If I could give zero stars I would. The experience with this furniture company has been horrible. I will never shop with Ashley’s Furniture again.
Great experience all the way around
Service was Great
Rafaella Phillips was such a big help!! She helped us get a bed at the best price and was so pleasant during the process.
Went in the store today and spoke with Elva Cruz. She was attentive, kind, and informative. I work in customer service and it it very hard to find people like this who care, and take the time to help you find what you need. I will be back in to get a couch soon because of her!
To whom it may concern. !!! Yesterday was my first experience to purchase furniture from Ashley for my new home. My sales representative Richard made my selection process very easy and precise he was very knowledgeable of the Temperpur-pedic mattress and pillows that were selected. The overall experience was so awesome I have decided to return and purchase more furniture for my new home.
Don’t believe the hype! They keep advertising all of these sales without furniture. I ordered my stuff August 2021 and still don’t have all of my furniture! The employees don’t do what they said they’ll do and surely don’t follow up. I will no longer shop at Ashley Furniture! Worse furniture shopping experience ever.
Excellent customer service! The bedroom suit my wife and I picked out is easily the best we have ever owned! Bravo to the Ashley family for making us truly feel at home!
Annoying sales people following you trying to make sales... there all lined up at the door the moment you walked in i thought i walked into a surprised birthday party... they even follow you like a lost puppy peeping around corners... dont even make u wanna see anything more like hurry up and buy so i can make the next sale... looks like everyone desperate to even make 1 sale
I would like to start off by saying Nicolette was absolutely amazing. She was very attentive to what we needed and made sure to look out for us even though we had two small children . Nicolette was very professional and helped really seal the deal on the furniture items that we purchased. Not only did she put our interest first she also made sure to look out for us with any possible deals she then helped with things outside of her work load (such as mattress suggestions). I really am happy we got her of all people I’m so happy with the pieces that we got THANKS TO NICOLETTE she definitely is one in a million and adds a lot of value to this location.
Very poor customer service. I have been asking to speak to supervisor for 3-4 weeks and no response from them. My requests ignored over and over.
Patricia helped me at Mall of Ga store as soon as I walked through the door. I told her what I was looking for and she showed me a few options. I asked her if the item was in stock ready for a fast delivery. She said yes the table was available but bar stools were going to take a little time. She said let me text you my info so you can get back to me if you want to go ahead with your purchase. I got home texted her and got a return call from her. She emailed me the link to check out and make my purchase with her best discount. I get an email the table will be delivered in two days! This is exactly what I was dreaming about. She made it so easy to find what I wanted buy it and get a very good price on it! Im excited and thrilled! I cant wait until its delivered. I have been trying to find a table for 3 months and in one day I found the table of my dreams. Way to go Patricia woop woop! I will be back to hunt you down so you can help me decorate my next room lol
Gail made the experience quick and smooth. Would recommend
I spoke to the general manager and was not able to get my issue resolved. My sales rep wrote up my sale incorrectly but I worked with Samaria to get everything fixed and sorted out.
Great customer from semaria graves and the rest of the staff
I bought furniture that's been delayed for months and Samaria helped me get my order faster
Dawn was very helpful in trying to get a delivery scheduled after waiting several months.
Had to go into Ashley’s today to get a refund on our delivery fee due to it taking over 3 months to actually get to us. After being told a two other times it was coming, only to have the day pass with no call, no furniture. When it finally came in, 2 of the 6 chairs had a bum leg shorter than the other 3 causing the chair to really wobble, and another seat had dirt prints on it. With that being said, Dawn help with our refund and made it a smooth process witch was a pleasant surprise. Thank you Dawn for being personable and nice.
To date all my reviews posted through Google have been for exemplary services. I avoid negative review writing, but after twelve weeks of being led astray, here I am posting a negative review. Everyone in the store was extremely helpful. Thats where the good experience ended. Like others we are aware there is a supply chain crisis, which is why when ordering furniture we ask about the availability of the furniture. We made intentional selections based on availability. Rather than provide a "uncertain" date, they inform you of date that seems reasonable. In our case 7 pieces were ordered, the week before Thanksgiving 2021 and confirmed as likely to be delivered the second week of December. We received 2 pieces when promised. Second week of January--seven weeks after order placement--, we expected the remaining 5 pieces. One piece was direct ship which arrived (four weeks late) The delivery people came to our house with two pieces, but told us nothing of the other 2 pieces missing. We had to call. We were told Jan 27th, they'd be delivered. Then February 7th these last two chairs would be delivered. On February 15th, I called and was told these items would be "Direct ship" and won't be in stock until June 2022. Buy at your own risk.
Dawn took her time with me & I appreciate the great customer service
Dawn has been so fabulous in helping me with an unfortunate situation. She made it all better! She is awesome!!
Dawn at customer service was very pleasant and helpful
Please stay away from Ashley Buford and Ashley Furniture all together. We were told that our bedroom set would be delivered on time, but the delivery date was changed multiple times. Once the product was finally delivered, they did not have the right screws for it. The delivery guy tried to use spare screws that he had in his pocket, but they split bed frame when they put the wrong screws. They did not fully complete the assembly. One of them (Derrick) became defensive and rude when I tried to express my concerns. They rushed out before we could ask them to take it back. We did not even get to sign for the delivery.
I worked with Dawn in customer service. She was very knowledgeable and above all, patient. I could not have asked for better assistance. She was a true customer service gem.
One of the best Ashley's in the metro Atlanta area.. Marcus took care of us and had a great experience with him
Mir, did an outstanding job taking care of us during our furniture purchase.
Excellent Customer Service
I was greeted at the entrance of the store by an associate who was very polite and asked what type of furniture I was looking for and would help me after I chose what I was looking for, did not receive any pressure to buy. But I did find what I was looking for and purchased a sofa and love seat that I liked.
Horrendous customer service. I have been dealing with a nightmare scenario with Ashley furniture and trying to get furniture delivered. Between initial delivery and replacement of damaged items they rescheduled the delivery the day of six times and did not bother to notify me any of those times. The cooperate structure is an absolute joke. I had five different cases opened and no resolution or even a phone call. I decided to stop in the store and talk to the store manager after reaching out to a rude customer service manager four times with no resolve. The store manager seemed very disingenuous and took a few notes down after telling me it’s not his problem. He told me he would look into it and have someone call me. That was Four weeks ago and I have not heard from anyone.
Terrible experience, I do not recommend this place! I bought a dining room and three times they changed the delivery day without any kind of notice, the very liar seller promised to deliver on a date that never arrived, 3 months passed, better cancel and the customer service is literal garbage😡😡😡
Patricia was very helpful and knowledgeable. I had a great experience there.
Really cheap furniture we can't recommend this place they don't sell real wood furniture any more, just cheap laminate furniture, firts day of the delivery and problems since day one, worst service just into your money.....
Wow, sure wish I had seen the reviews before I shopped here!! My ONLY criteria for buying a new bedroom set was that it was ALL in stock and immediately available. During the pandemic I know that's been an issue. The salesman, whose name is, i kid you not, Baby Albert, assured me up, down and sideways that it was all in stock. Got a call just a couple days before delivery that NO it is NOT all in stocks and my delivery was pushed back. Called customer service, I know there is plenty of competition but they could easily win as the WORST. Bianca was completely indifferent, wouldn't let me speak to a supervisor, put me on hold for about 20 minutes, then told me that she had to hang up and I would get a callback in 3 days!! If they miss the target date again, I'll have to cancel it. Can't deal with them.
Go see Nicolette! I came in looking for two accent chairs and Nicolette greeted me, answered all my questions, and recommended some really beautiful options. She made me feel like a valued customer! I love my new chairs and will be recommending Ashley Furniture to all of my family and friends!!
They say its all build here in the US, when i got my kids bed it was made of cheap quality materials, came broken and also not made in the US, imported from vietnam
Mira was absolutely wonderful to deal with! Checked on us several times, but also gave us space and the time to discuss what we needed to.
My husband and I went to Ashley Buford to buy a new set of bedroom with dressers and 2 nightstands. First they kept pushing the delivery date , they finally delivered the items days after. We pay thousands upfront for the set. While sleeping on it the mattress fell off, then we realized the delivery agents did not put screws under the mattress support It was really frustrating to say the least. My husband went to the same store to report the incident the manager said to him it is NOT A BIG DEAL. He didn’t seemed to care that much. He said we could have gone to buy screws and put them ourselves, then he would give a 50$ gift card in exchange ! Reallyyyy !! The nerve of these people.. so for people out there you need to watch step by step when people from Ashley are at your house to set up your fourniture, or better yet…. The fact that you pay fo a service which you’re excepting to receive seem to be a distant concept at Ashley fourniture in Buford. Horrible!!! It’s not my first bad experience but certainly the last .., unacceptable!!! I am done with them!!!
Horrible, the worst experience ever. Bought and paid cash for all new furniture in august for new house that wasn’t completed yet. Was told everything was in stock and could deliver within a week of closing. They sold all of our items. Have had 4 different delivery dates for part of order as they became available only to have the deliveries canceled last minute. Have had people at the store set up delivery and then when it gets canceled to be told they can only give an estimated date and we won’t know the actual delivery date. Been into store and also spoke to customer service and no help.They have had our money for 5 months but we can’t get any furniture, keep being told it’s not in stock, even though customer service says items are in stock and sets up a delivery day. People at store completely unhelpful including Mgr. Was actually told that it’s not their problem and they don’t have anything to do with it and it’s a corporate thing. On one occasion while waiting to speak to someone in the store watched the Mgr berate a sales woman taking care of a customer that asked for her and he told her that customers don’t run the store and they don’t know how things work here and made her hand the customer off to a sales man.
How you have beds. But not the inner frames . Very disappointing
We bought a couch on Black Friday. When it was delivered they delivered the wrong one. I contacted Mira their sales person and she put it off to a co worker right in front of me that I had ordered the wrong couch. She took zero accountability and lied to me about the status of things over the course of the next 5 weeks. Her solution was for me to buy another couch for $1500 and then get credited when they pick up the first one but didn’t know when they would be. Finally after a bunch of back and forth and being told the correct couch was in stock which I found out was a lie yesterday the couch was picked up. I went in yesterday and got a refund and canceled the correct couch. Mira was not there and neither was the store manager. Mistakes happen I get that but her handling of the situation and complete dishonesty throughout the whole ordeal made my mind up for me. I will not and won’t recommend to anyone to buy anything from Ashley furniture ever. They will not receive one red cent from me as long as I live.
Very bad experience with Ashley at Buford. These people will trap you and will make fool of you . I purchased 2 bed sets and cancelled one . In the final billing they charged me extra delivery rates and extra on protection plan . They sent the imperfect bed and the bed is out of stock also . Now I can’t use and can’t throw it as I have paid almost 2000$. These guys charged me the full amount of one table and keep on pushing the delivery date. Also, billing department is pathetic not sure how they are calculating , simple mistakes are there and they are not ready to correct . I went to the store and asking for the correction , these guys are giving blank faces and telling they have done their best .
Mr. Mir was very helpful. Amazing person who relates to customer requirement and very patiently supports through the process
We recently moved to the area and wanted some new furniture. The first time we came in, it was just to look around. Everyone was very helpful and really treated us very well.Fatima gave us her card and we came back a couple days later. When we came back it was pretty busy but once again Fatima greeted us and was very welcoming. We pointed out the pieces we liked and she explained the warranty and any information we wanted to know about each piece of furniture. We wound up getting a bedroom set, sectional, and dining table. This was one of the best shopping experiences we have had in a long time. We will definitely come back in the furniture and if you are looking ask for Fatima! She will definitely take care of you.
Our helper name is VK. He was so nice and patient with us. The store was also exceptional. I wanted to buy everything lol. We ended up furnishing three rooms. Spent $9300, but if we were not offered a discount it would have been thousands more. I am pleased with our purchases. Definitely recommend
Delivery has been moved around due to items being on backorder several times. We were told that the the delivery would be waived if we did not receive within a few months of ordering in October. Well, that has not been the case. We were rescheduled to today for a full delivery, however we were left disappointed yet again. It was not until the delivery team arrived at the house that we were informed of partial delivery. The bed had already been taken apart to make room for the furniture. I understand delays happen, but Ashley furniture was not upfront at all. Very dishonest and shady and will not plan on making future purchases from there. We have shopped local for our other furniture and had no where near the headache that Ashley has caused.
Worst mobile site ever. After five minutes of trying to navigate away from the shading and “chat” box that literally covers the entire product I’m trying to view, I wind up moving on to another furniture store out of sheer frustration. In short, I find there’s something to be said about a company that can accommodate those of us that have little need in downloading a mobile app just to view an ottoman. 🙄
I would not recommend this furniture store. We made purchases in month of September, we were told the latest we will get our furniture in early November. We still haven’t received our stuff December 18th. Every time we call them, they give us false date and lie. This is the worst service I ever experienced in my life. I would never recommend to purchase from this store. Big promises and zero results.
Bought a recliner from here and purchased 2 year extended warranty. The recliner quit working 4 months ago and it still has not been replaced. Was given a $400 credit but the recliner cost almost $700. I have called the Buford store 100 times and cannot get them to answer. DO NOT ORDER FROM HERE!
If I could give 0 stores I would, horrible delivery service and customer service, When they sell the items to you they tell you that they're are gonna arrive on the date, they take your money but come to find out it's gonna be 2 months excuse back order, you ask for refund takes up to 14 days. Sad part is they laugh when you are leaving like it's your fault, management horrible needs to be checked by the company. I should have known when I was purchasing a customer next to me was complaining about his delivery, than he wanted to cancel they told him the same thing, be my guess if you want to shop here , for me never ever again Ashley Furniture.
Ashley Furniture in Buford Georgia had a nice furniture and Sales Rep Jade listened and was able to find what I needed on a limited Senior Budget. I will refer my friends to Ashley for their future furniture needs.
We had an incredible experience at the Mall of Georgia store. Our sales reps Rafaella provided professional customer service with a friendly and hospitable spirit. I would highly recommend seeing her for any of your furniture needs. The entire store is operated and managed with excellence.
FATIMA! Fatima was my sales rep and she made furniture shopping a breeze! I explained what I was looking for and she showed me every available option. I asked her to give me the total price of multiple sets of furniture and she never grew frustrated with me. Fatima was very patient and ultimately helped me purchase furniture that I’ve been wanting forever! I am so happy with my experience and purchase and I cannot wait until my new swag is delivered!
Salesman handed me a tablet to set up my own profile. Too lazy to do it for me? Delivery was 3 days after promised date. No explanation nor apology was offered. Calling them on the phone was a joke. On hold for 30 minutes. Chair is awesome.
The sale person was very pleasant to work with.
Patricia was a delight to work with! She gave us the time we needed to look around and was ready to help when we were ready to make our purchase.
If I could give Asheley Furniture Store a 100 minus zero I would!!!!!! They are a complete joke !!!!!!!!. I purchased some furniture a few months ago and was told that I was going to receive the delivery in September. They have the worst costumer service EVER!!!!!!! No body even bother to call to let me know that the furniture wasn’t going to be delivered. I sat at home the whole day and missed my son’s soccer games because I didn’t want to take the chance to miss the delivery. I had to celebrate my son’s birthday, Halloween, thanksgiving and now Christmas and new year’s without a dinning table. IT IS RIDICULOUS!!!!!!! I just went to the store and asked to talk to a manager and he had an attitude 😡😡😡😡 all he said is that my order is now on back order and my furniture won’t get to the ware house before January 14th 2022. I’m EXTREMELY frustrated and had to leave the store with out any help whatsoever!!!!!!! First time and last buying from this company. They show ZERO RESPECT for their costumers.
Benjamin S. was awesome! I gladly shop here due to the customer service. Great experience!
Awesome Patient and accommodated every request Will definitely visit again
I ordered my furniture on Labor Day weekend. I understand that due to COVID-19, many orders are on back order, but my salesperson reassured me that my dining set would be at my house long before Thanksgiving (btw, I'm hosting my entire family this yr). As a matter of fact, I was traveling to NY mid October and was given a delivery date that was before my scheduled return. Because I didn't want to push back delivery, I changed my return date. It's now 11/23 and I still don't have my furniture. The frustrating part is that nobody communicates anything. If I don't go up to the store, I don't get any updates. Tjis is HORRIBLE service. I WILL NEVER BUY HERE AGAIN.
If you need any help at all please ask for Rafaella Phillips. There won’t be a single question left unanswered. When spending a ton of money on furniture knowledge on what you’re buying is key and I guarantee you that she will make you feel at ease. 100% recommend!
Very pleasant buying experience.
Excellent service provided by Mike
Absolutely incredible customer service. Not pushy on making a sale and helpful with any questions. We left happier than we arrived and we were already having a good day. Thank you!
We had a great experience at Buford Ashley furniture store. Vicpul (VK) was a great help and made the process so easy. Would definitely shop there again.
They lose another customer, I been waiting for 2 months to get my TV stand and finally They lost my order and don't even let me know still I come to store to ask for it. After 2 attempts and complain then they refund my money back. Also they deliver wrong item and refuse to pick up, they said all sell are final, and I have to keep it. Bad experience
Has to be the worst furniture store. The staff is highly immature -- running around the store as though it's not a whole business. The Managers are active participants in the chaos. There's horrible shipping issues, and no one communicates, they just send you from the store--to customer service, back to the store etc. Trust -- save your time and energy. They do not care about your hard earned money or their jobs.
Horrible place. I’ll never visit this place agen. Period.
I have had some difficulty following up on a pending order and have to say that Ms. Bri'Anna Reid at the Mall of Gerogia store is amazing. She was able and willing to answer all of my questions regarding delivery and billing. She is an amazing employee that has great customer service. I can't say enough good things about her service and personality. They are fortunate to have an employee with such a dedicated attitude and shining personality. Thank you Bre'Anna.
Fantastic experience! Many beautiful options and found our perfect couch! Sales team was amazing and extremely helpful! Great job Ashley team!
Excellent and professional customer services!!
Loved it so much!!!!! Mira helped me find everything I was looking for. She is amazing. She was patient with me and helped me with every question I had. Best customer service I’ve experienced. Someone needs to give that girl a raise. I will definitely be coming back.
Robert and Art took excellent care of us! Cannot recommend enough!
This has been one of the worse experiences I’ve had with any company considering the amount of time and money spent. I wait months to finally receive the furniture and when it does finally arrive, its broken. It takes me several calls and being on hold forever each time to finally try to explain to someone about what happened and then I’m told I can’t even get my money back?! Absolutely terrible customer service.
Mir did a great job of helping me find the right couch for me!
Best Leaders ever!!!!
My salesman Robert is top notch. He helped me when i called into the store and when I got there. He is super friendly and very helpful. He showed me a sample of the items I was buying and then placed my order. I was very satisfied with the entire process.
The worst customer service. I decided to cancelled my order
First and for most THIS REVIEW HAS NOTHING TO DO WITH THIS SPECIFIC LOCATION. Just the company in general. I ordered a rocking chair from this company 07/17/2021. I was told it would take about 6-8 weeks. I had gotten several emails asking if I’d like to get my order sooner starting 08/08/2021. I had not seen them as they were sent to my husbands email and he never checks it. When I had finally seen one I got my delivery date set for today (09/11/2021). Well 3 days ago I got a call stating my order still had not arrived to the warehouses for it wouldn’t be there until 09/30/2021. Not only was I told by a supervisor over the phone that it would arrive this week (after calling back that day curious as to why the delivery date changed) but I was told different things by about 4 other people. The date has changed to from September 30th to October 14th in a single day. I’m sure it’s been pushed back yet again. This company is trash. I’ve never heard of anyone dealing with this with any other company. I will go somewhere else next time. Maybe they will actually have people who know how to do their job and not make you wait 3 months or more for a single chair.
We ordered our couch and loveseat in early August and was told it would be delivered in early September. They told us to make sure that the furniture we currently had was out of the way so that they could move the new furniture in, which we did. They showed up on time but that is when the issue started. They brought in the couch and as they were leaving we asked where our loveseat was and they told us that is the only item that was supposed to be delivered to our address. We showed them our receipt and they said they were unsure and to give the store a call. I checked the couch and came to find out that the recliner on one side was not hooked up correctly and I ended having to fix it myself. We called the store and were on hold multiple times for about an hour each time but nobody would answer so we ended up having to drive up there to talk to someone. We were told that the loveseat was in the local warehouse and would be rushed delivered to us in two days. With that being said, we sold our previous furniture as it was taking up the garage. We received an email the next morning saying it would now be delivered in five days. We tried to call the store again but had no luck. We drove up there again today and had to wait 30 minutes to speak with someone. We spoke to the same representative from the previous day and the loveseat somehow went from being in the local warehouse to not coming in until December. The only compensation that they offered us was that they would refund us our delivery fee plus $50 on top of that, which we would not receive until after our loveseat gets delivered. We understand things happen but the lack of communication and misguidance is unacceptable and now we are stuck with only a couch in our house. At this time I would not recommend purchasing from Ashley Furniture until they get some training done on communicating information with their customers, very disappointed.
I bought my bed and a few other things 2months ago(july) which was supposed to be delivered in august, which never arrived. They dont inform you if its going to be delayed or not. They dont inform you of anything unless you reach out to their customer care. So i did the live chat with customer care Said its going to be delivered in OCTOBER. The guy who helped said he would make a case for expidited service and discount. But that also never happened. After a week i decided to cancel my order. So i did the live chat again, just to see if there were any changes in the delivery date before i cancel, they said it will be delivered at the end of November. SO i said nope. I want to cancel And the lady told me to call the store. But the buford location never pick up their phone. So i have to make a trip to the store to cancel my order. Worst customer care Ive ever had in the US. :)
Edit to previous review. Come to find out that the salesperson ordered the wrong table even though we came in with the sku that we wanted. We were told that the bench that we wanted with said table set was no longer available and we were fine with the 2 stools instead. Took the day off and waited for the furniture. They delivered the wrong table they left the chairs and stools and we were told that the correct table would be delivered. Took another day off and waited for the table. Table is delivered and it’s the wrong height. Come to find out the set doesn't come in a counter height. We called to tell them that we wanted the chairs picked up and here’s the kicker. Ashley doesn’t have a return policy?!?! Even on items that you have made the mistake?!?! Do not use Ashley and whomever Dawn is at the Buford location couldn’t care less that you are sitting with product that you can’t use. (Oh but they will send you a picture of another table) we have made 3 purchases from Ashley (1 in Marietta and 2 in Buford). First 2 were fantastic experiences and this one is completely a dumpster fire! The ball was dropped on many levels. Fatima ordered the wrong thing, didn’t tell us that the table set we wanted didn’t come in counter height and then didn’t tell her customers that there isn’t a return policy (of course you sign the paperwork and don’t see the small print) Customer service also made mistakes and when I spoke with Kiana on Sunday. She didn’t tell us that the table we wanted wasn’t a counter height even tho we clearly have counter height chairs and stools sitting in our garage. The 2 times I spoke with Dawn she had no compassion and told me to stop yelling at her. Ma’am I haven’t even started yelling yet! We were looking at other furniture as well. Not another penny will be spent with this company.
I bought 4 patio chairs 3 weeks ago and 2 of them came heavily damaged. I have been trying to get them replaced but their customer service is of no help at all. They don't return calls, emails. I already spoke to the sales agent and gone in person to the store but they just won't help. This is so unfair for me the purchaser, they just don't care at all. I will dispute the charges with my credit card company. I have been a long time customer of Ashley and have spent thousands of dollars buying their furniture but now I will take my business and purchases elsewhere. Terrible, terrible service!!
The worst furniture store and service I have ever seen or experienced. Do not buy any thing from them. Their employees are rude and unprofessional
I am very impressive about how fast was my purchase and the delivery date you gave me. After one week trying to purchase online I decided to stop by this store at Buford and the guy in the front store took care of everything I wanted to do. Thanks
The service was great and their furniture is beautiful! I didn't give it a full 5 stars because my elderly mom got hurt when trying to recline one of the chairs. They put a huge table snug into an area where if you try to recline, its nearly impossible. Her leg got stuck under the table and now she has a huge bruise. They need to think about their set up a little more carefully. Other than that everything was good and the workers were very nice and attentive. ***furniture finally got delivered like 5 months later!!! I was so disappointed and annoyed. They did give me a credit so I will give them that.
Mira Saad, our sales rep, was very professional, knowledgeable, and a huge part of our purchasing decision. No pressure to purchasing, wanted to ensure we made an informed decision. Highly recommend everyone to ask for Mira when you're at the Ashley HomeStore of Mall of GA
Mira Saad was amazing. We came in about 6 months ago to look at mattresses and delayed the purchase since we were starting renovations on our home. Came back and she remembered what our preferences were. She made the process smooth. She is super upbeat and knowledgeable. Highly recommend you come by and ask for her.
My wife and I have purchased a sectional as well as a mattress and bed set from this location over the past 2 years. Mira has helped us both times and had provided excellent customer service everytime. We highly recommend her and the management staff - they are not pushy and give you plenty of options to fit your budget.
I am not happy with this company. I ordered furniture, a living room set and a bed set on June 9th, the sales lady told me to expect the furniture around mid July. Came mid July, I had not heard from them, so I called just for them to tell me the furniture would not be coming until the end of July. It was the end of July, and I still did not hear from them so I went to the store to ask about the furniture and they told me that my living room would get here next week but the bed set would not come in until October! I've been without furniture for going on 3 months now. I had to cancel the bed set order! I opened up a credit card and everything and I think it is very unprofessional for the lack of communication and furniture that Ashely Furniture has provided me! Will not be making this the same mistake with them again!!!!
The salesperson lied to me, she said I would get the sofa that I bought 20 days after the purchase but I could call her to see if it was possible to get it earlier. When I called her she said the delivery date moved 10 more days. I called her again and didn't picked up the phone again. I contacted customer service and they told me the sofa is out of stock so it will be shipped almost 3 months later !
Had a great experience with Patricia, she was amazing, very helpful, kind and a pleasure to work with, she made selecting our furniture easy and not stressful!
We order our furniture june 26th and its august 16th and still no furniture. customer service will not give us a answer on when the furniture will be ready. worst place on earth to buy a full bedroom set from!
Horrible place, The lady at the customer service was giving so bad attitude and we have had so many problems on shipping because we ordered a queen bed frame and they gave us a full mattress like what on earth and we tried fo change it twice already and even had to pay money and haven’t gotten the bed or the money back, don’t ever buy anything from this store.
Had a super salesperson who was helpful and informative. Thanks for the good experience!
Never shopping here again! Horrible customer service. Completely lied to about my delivery date. Given the runaround by every employee.
My dad and I had a wonderful shopping experience at Buford Ashley Furniture! The selection was perfect, the prices were very fair, and Mira was a fabulous, knowledgeable, professional and friendly saleswoman! Ask to work with her; she truly listened to us!!!!!!
I was told one price for 2 chairs and made the trip there to that location only to find they would not honor the price they gave me over the phone ,said, that the lady who quoted the price she gave me was not right she looked at the price as if I bought 1 chair ? And even no there was only a difference of about $14.00 The manager so no ! Was told the person who told me the price when I was on the phone was not a sales person and should not be quoting prices but there was nothing they would do ,for $14 .they did not care if they lost a sale or that a customer left there store with a not so good feeling ,they truly did not care ! Thank you ! The sales lady who in the end who helped me was a sweetheart very nice but she was not able to do anything herself about the issue at hand !
We went to this location in Jan. 2021 and purchased furnishings for the whole house and proceeded to pay full price for everything in full, completely paying it off. We received everything but our dining room table by early April, the delivery guys said that warehouse said the table was on backorder and we should either get the table or a call within a couple of weeks. No call or table so we drove a hour to the store to be told the table we already paid for was discontinued and we could not get it or a refund, they then offered us the floor model that we were told that we had to pay $200 in cash to a 3rd party delivery company to bring us the table almost a month later. After talking to the manager we agreed to pay on the premise that we would be refunded the delivery fee and a percentage back from getting the floor model and were owed a discount refund that we also never got. We have also been getting bills for the store credit card even though we paid in full. Someone added the shipping charge without our permission--we have been complaining to corporate for several months now over this and it looks like we are going to be footing the bill. Edit (Oct 15 2021): We finally paid off the card as a guest because we haven't been able to login to or register the account. Corporate said it was the bank's problem and couldn't do anything about it so I either pay off the shipping charge to avoid any more damage to my credit. Ashley Furniture shouldn't pass the buck of issues they caused onto the customer like this after promising to take care of it. I will never recommend Ashley Furniture as long as they continue to treat their customers this way...
Good product offering and pricing, but their customer service after the sale is horrendous. No one can seemingly help me get a status update for my order. Very frustrating.
Don’t buy your furniture from here, they cannot correctly communicate with their customers, shipping department, or anyone in their own office. We had a couch scheduled to be delivered, they notified us the morning of that they would have to reschedule to the next day. However, they showed later that afternoon while no one was there and then left. We had to call multiple times and got different answers each time as to when our couch would actually be delivered. I then went to the store to talk to someone there because clearly they couldn’t communicate effectively. When I approached the desk with the 2 women and asked for their help one them just laughed,so incredibly rude and unprofessional, the other told me their system was down and that there was no way of checking into our order ...of course
My daughter and I previously visited 2 other furniture stores to furnish her college apartment. Due to supply issues and lack of inventory we could not find anything. We had great experience at Ashley Furniture and Fatima was a fantastic help! She was patient and was a life saver! I wish we went to Ashley first.
This was my first "big girl" purchase as far as furniture goes. The only reason I give my experience 4 stars is because there were some issues with my mattress order and it was pushed back several times. But Marcus is AMAZING!! He was my sales representative. If you are shopping for furniture at the Buford store, ask for Marcus! He was personable, helped me strike a fantastic deal, and assisted me when I had those few issues with my delivery. He even showed me pictures of his dogs! What a gem!
I had to go back to the store after the sales associate Fatima charged by card twice to the tune of over 700$. She told me they could not take care of the double charge over the phone, that I would have to come to the store, which I did. There were four people ahead of me for complaints that included receiving broken furniture, and receiving the wrong order. We were asking to speak to the store manager Mr. Huges, and were told he was in a meeting and we would have to wait. They could not/ would not tell us how long. I could write a short story of how bad the service was, but proceed with caution shopping at this store.
Nice variety not too packed and reasonable delivery times
(Translated by Google) They are irresponsible, they deceived me, my purchase was large of more than $ 10 thousand and the articles I have not received complete, they change me and they change the day of delivery they do not help me or make partial deliveries I am tied hands if they can never buy here again I prefer to use rooms to go may be more expensive a bit but things arrive on time and even better quality if I could sue this company .. translation: They are irresponsible, they deceived me, my purchase was large of more than $ 10 thousand and the articles I have not received complete, they change me and they change the day of delivery they do not help me or make partial deliveries I am tied hands if they can never buy here again I prefer to use rooms To go it may be more expensive a bit but things arrive on time and even better quality if I could, I would sue this company (Original) Son irresponsables me engañaron mi compra fue grande de mas de 10mil $ y los articulos no los he recibido completos me cambian y cambian el día de la entrega no me ayudan ni realizan entregas parciales estoy de manos atadas si pueden nunca mas compren aqui prefiero usar rooms to go quizaa sea mas costoso un poco pero las cosas llegan a tiempo y hasta mejor calidad si puediese demandaria a esta empresa.. traduccion: They are irresponsible, they deceived me, my purchase was large of more than $ 10 thousand and the articles I have not received complete, they change me and they change the day of delivery they do not help me or make partial deliveries I am tied hands if they can never buy here again I prefer to use rooms To go it may be more expensive a bit but things arrive on time and even better quality if I could, I would sue this company
DO NOT SHOP HERE!!!!!! I should have read the reviews before making a purchase here but the lack of attentiveness upon entering the store twice previously, should have made me take my business elsewhere but I was set on a sectional for my home there. I mean it’s Ashley Furniture, you’d think they would be excellent in customer service….wrong…. When I asked an employee I wanted to make a purchase that’s when I got the royal treatment. Very quick to get my information and take payment but after that customer service has been nothing but a headache. I purchased a sectional got it delivered and it ended up being too big for the space I have so I immediately called the store to schedule a return and a confirm a pick up date for the additional seat I purchased. I was told that I would be contacted by someone to finalize the pick up date and didn’t hear back for 2.5 weeks. I called for a follow up and was told it was never scheduled!!!!! At this point I was already annoyed. I told the lady on the phone to get my pick up date scheduled now and she said she would have to call me back. Another week went by and I had to follow up again. When I followed up, the lady on the phone said there was nothing she could do because the return had to be processed before a scheduled date could be confirmed. By this point I was over it. I wanted nothing to do with Ashley and their customer service. I just wanted my money back and if they came to get their furniture or not I didn’t care. The lady finally got my pick up date confirmed for the coming weekend. Saturday comes by and the furniture piece was finally picked up 3 weeks after my first request. Well guess what??? Another two weeks has already passed and still haven’t gotten my money back!!!!!!! I just called Ashley home store corporate and was on hold for 45 mins then when I got through I was transferred to two different operators and when I was finally able to talk to someone, it was to a location in South Dakota!!!!! I live in Georgia. I am now going to the store to get my money back. Never will I ever shop at Ashley again. I will make sure all my friends and family take their business elsewhere. Horrible experience!!! If I could give no stars I would. Update: I had to go into the store because no one ever picks up the phone and when I got there I knew why. They’re under staffed at the customer service desk and guess what??!! I wasn’t the only customer there trying to get their money back! The lady helping me couldn’t find the order number which took about 10 mins of her just clicking things on her screen and repeatedly asking me how much my total was how I paid. After providing her everything she asked for, including the date I made the purchase. she then said she couldn’t find my order!!!! I was beyond angry at this point. I asked her what else she needed because I’m just trying to get a refund and she said oh sorry! I was looking at the wrong date….i will never shop at Ashley’s again.
I ordered furniture and was told it would be delivered on a certain date, then 2 weeks after that, then 2 weeks after that. I have yet to receive my furniture that was told to me would be delivered on July 3rd and now I'm waiting until August and end of September for expected items. I've talked to multiple people with different answers, none of which end up being accurate. I've offered to pay extra to have the order expedited which they cannot do. I've had a truly terrible experience with the delivery process waiting for my furniture as they keep backing the dates up! I would love a call from management and a credit to make up for such a poor communication delivery process.
I am beyond frustrated with Ashley’s furniture and their lack of transparency. I purchase a couch set on January 17th of 2021. It is July 8th of 2021 as I write this review and I STILL have not receive my furniture. Every time that I have contacted Ashley’s. I get a new estimated date for the furniture to arrive at their distribution center, not even the delivery date. The most frustrating part is that Ashley’s has not communicated anything with me. Not a single email to explain the situation. I fully understand that their is some set back on orders due to the pandemic but 7 months is a little excessive. Also, I have asked to speak with a manager before and was routed back to the phone tree by the customer service representative. Completely unprofessional and a lack for the customer experience is what I see from Ashley’s. My finance is 7 months pregnant and we have an empty living room that I fear our baby will be here before we receive our couch. This is completely unacceptable. Ashley’s should remove their advertisement about manufacturing their own furniture and distributing their own furniture to lead to faster deliveries because this is complete false advertisement. If possible avoid Ashley’s and take your business to other furniture companies. If I ever receive my furniture it will be the last business I do with Ashley’s.
Make sure you get Nicolette to help you. She's so sweet, informed, and helpful! My husband and I purchased a cozy sectional, and are very much excited for it's arrival. Thank you Nicolette!
Do not buy from this store. Worst nightmare of my life!! I would rate them a negative 5 if possible. On June 25th my 4th piece if furniture arrived and I was given a delivery date. On July 3rd at 11:12 I received a automated message saying that my 4 pieces were in and they would be delivered July 6th. At 4:31 that same day I received a call from Will at the warehouse stating 3 pieces will be delivered on July 6th. So suddenly my 4th piece is missing. Then today July 5th I get a call with my delivery time for 2 pieces of furniture. So again another piece of missing furniture!!!! So now I'm convinced tomorrow I will probably only get 1 piece of furniture!!! They lie to their customers and only concern for them is making a sale. DO NOT SHOP HERE YOU WILL REGRET IT. I should have looked at the reviews first. That was my bad. All the negative reviews are based on what happens AFTER you have made your purchase. YOU HAVE BEEN WARN.....DO NOT SHOP HERE....SPREAD THE WORD!!
Marcus was great. He explained the delivery process very well and the checkout process was quick.
Totally unacceptable. I gave this rating specifically because of the delivery process. Calling the customer service hotline was really frustrating. I was placed on hold for 15+ minutes each time I called just for the line to disconnect. When I finally got someone on the phone, I felt confident things were resolved. NOPE! I noticed the delivery address was wrong, so I called to have it corrected twice. They still managed to deliver it to the wrong place. My delivery window was 1:45-5:45p. I didn't get the furniture until 9:30p. I will say that the gentlemen who delivered the furniture were awesome. They were polite and patient while we sorted out some issues. Big Thanks to them only.
Mira Saad was phenomenal! Told us everything straight up, no BS and answered all questions perfectly.
Not a good experience! Yet to find out how worse it can get. Ordered two bedroom sets, dining room set, and coffee table set in May. Received coffee table set, half of King set and a queen bed(damaged) within 2weeks. It was told that the other half of the order would be delivered June 18. The platform king bed came without a headboard, so could not be be put together. Sales person forgot to order the king headboard. I had to return to the store to place the order in person. A technician came to my house on July 1 to “fix” the queen bed. I was astonished when he only spray painted the damage headboard. Technician stated, “There is only what I can do.”😡. I talked to the sales person and Ashley customer care at least 10 times and was given different dates for the delivery every single time. Every different customer service I talk to had little knowledge of the prior conversation with the other agents. I was given the run around every single time. The king headboard has an expected arrival date at the warehouse in September. I was NEVER told by the sales person or customer service that the order could possibly take 4 months to be delivered. I went to the store(Buford) and talked to a manager. I finally talked to someone who at least was honest about the delivery dates. She straight up said that she could not give a specific delivery date. I told her I could not wait until September for a headboard and I was not satisfied with the technician job on the damaged item, or possibly wait 3-4 weeks for a possible partial delivery. I requested the entire order to be canceled and I wanted the incomplete king bed and damaged queen bed returned. Well, she cancelled the remaining order, but stated that only corporate could accept the return of the incomplete king bed and damaged queen bed!!! I have pieces of a bed standing against the wall in my bedroom for almost 2 months because of the mistake of the sales person and a poorly and unacceptably fixed queen bed that I have to wait for corporate to decide if they should accept the return. Employees should received training about being honest and realistic about delivery dates(good customer service) and not only care about making a sale. Ashley Corporate!!I hope you can make this right!!
great customer service
Great service and help. Will be back.
If you go to the Buford store, make sure you talk with Mr. Mir. He will take good care of you!
Very personal! Friendly. Cordial. Knowledgeable! Enjoyed the experience.
We were lied to about our delivery date. The cost of the furniture. The availability of the products. They can't keep a store manager they literally changed in between visits two weeks apart. They are the worst furniture store around. Brownlee will have all my business from now on.
DO NOT use Ashley Furniture!!! They lie to their customers and have zero concern for customer satisfaction. The extended warranty is a joke. We purchased an entire living room set (with extended warranty) and when it broke, they took 11 MONTHS to finally give us a credit to purchase something new….then they want to charge me to remove the old furniture, despite that being covered by the protection plan. They did not communicate this at all and only made excuses for themselves. BEWARE of this company!!!!
Worst customer service. Never pick up the phone, never call back. Multiple times, my call went to corporate office, and they said someone from the store would call back, but that NEVER happened.
Pathetic service! My brother bought a dinning table and chair set from Buford store and the items were gonna arrive later this month. Finally the day came last night and they delivered the furniture. There are scratches all over the table and wobbly un-even level chairs with black stain. I have been calling customer care all day today to return the defective items that I got. Seems like they don’t care about their customers after the sales. This time we bought a furniture protection plan just to be on the safe side cause our last experience was worst. But doesn’t mean that they can deliver the defective items for now. I want to return the whole order. They give you only 72 hrs to reach out to them if any complains. But who said they listen to you ? BEWARE they don’t believe in helping their customers with any problems later. If they don’t help me this time. I’m gonna sue the company for sure!!!
Stay far away from this horrible establishment. The store itself is quite nice and the staff is helpful but don't be fooled, once they sale you anything the problem starts. Whoever is managing the warehouse and delivery needs to be fired and replaced with competent employees. To start the drivers who were to deliver my furniture grabbed the incorrect headboard so you guessed it no bed. After hours on the phone they tell me they will deliver it tomorrow. Tomorrow rolls around, they call to say they'll be there in 30 minutes. 4 hours later, no call no show. After another 2 hours with their inept customer service I'm told, "there's nothing we can do, we'll have to reschedule again" but they don't know when nor do they know why we got a lying text saying they are on their way. So still no bed or competent communication. If you're good with paying premium prices for abysmal service Ashley is the place to shop. Otherwise stay far, far away.
Salesman was great!! Demetrius was his name. I came in a couple different times and he was very attentive to what style I was looking for. He took time to show me options but was not pushy trying to get me to purchase anything.Friendly young man. I will ask for him again.
One star wouldn’t do this justice. This has been the worst experience I have ever had purchasing furniture. I worked with Fatima on May 8th for the purchase of a bedroom set. We shared our closing date on our home and she assured us our furniture would be ready. As we were approaching our closing date no tracking information was available. I contacted corporate and they informed me the headboard was on backorder until August 10th. They transferred me to the local store. The agreement was a delivery of available items on June 18th. I get a text that the date would be June 19th between 2:45-6:45. Around 6:30 on June 19th that changed to 7-8. 9pm and no furniture no updates or anything. We began a chat with a rep since we could get no response from the number listed with delivery tracking info and was told it would be delivered today and within the same timeframe. We go to the local store this morning to the speak with the manager. He apologized and said he would contact corporate. We left our number and he’s supposed to call us when he hears back from corporate. We feel we were lied to and it was all about making a sale for Fatima. We paid cash in full and have no idea when we’re going to get our furniture. We will never spend another penny with Ashley’s furniture again.
If I could give it 0 stars I would. Juliet is HORRIBLE. I bought my kitchen table set in may from her and I was guaranteed my delivery for June 18. 2 days before my delivery date when I was trying to confirm it they tell me that it isn’t even built. It was in stock when I bought it and I was told that it would be held for me. She then proceeded to tell me that I called and rescheduled it a few weeks and I never called them! Then tells me the following day that if you buy an item and have a delivery set up and someone comes in before it gets shipped then they sell it to them even though you already payed for it.
Great. Very helpful and polite but not pushy at all. Allowed us to walk around the store and make our decision. They didn't have the specific sofa in the store I was looking for, but he was able to find me some things that were similar so I could try out how it sits. There were some sales folks that weren't very helpful, as in rushing by with no 'excuse me' or anything by my sales guy was great!
Our representative Hunny was great. But the whole experience of trying to get a refund is just the most annoying thing. I don't understand why it's so easy to take someone's money but once you'd like to cancel and get a refund you have to jump through hoops and ladders. We have cancelled our order 2 weeks ago. Had we not called or entered the store question about our refund they would have never processed it. Why is a in store purchased processed as a online order? And why couldn't anyone had told us the reason why it wasn't processed both in store or over the phone? Just don't do it.
This particular location had excellent customer service. Antonio Francis was the salesman who helped us find our new living room set. He was very informative and helpful. You can tell when people are genuine and when they are only trying to make a sale. Well he was genuine and that really helped us to secure the sale.
After sale service is disgusting. Employees are not well trained to answer customer issues. Confused billing team, un-professional store and office manager. Strongly recommend to purchase from other Ashley stores.
I normally try not to leave a bad review, but unfortunately the experience at this company has been so bad that I had to make an exception. I had received my order for a sleeper couch on 3/21/21 and everything looked great but unfortunately once the couch was finished being put together, I realized I was missing one of the back cushions. I thought this would be an easy (mistake 1) thing to fix so I did not return the whole couch and sent a picture to the company through email and called to receive the back cushion that I was missing. To keep a long story short, I have been calling and emailing about the situation and was given different days that I should be receiving my cushion with each call having the time I would receive my cushion. Today 6/2/21 I called again after 2 1/2 months of trying to receive my cushion and was told that my order would not come until the end of the month. After hearing this I went to the store (mall of Georgia location) that I bought the couch to see if it would be possible that I could get the back cushion off the display. I know that it was a shot in the dark especially with this company that clearly does not care about helping their customers out after their own mistake, but who knows I might be lucky. I go in an speak to a white possibly Hispanic women with glasses about the situation to see if I could talk to the manager about possibly getting the back cushion from the display. She tells me that her manager is busy on the phone with another customer. As I am telling the young lady about what happened she somewhat ignores me and tells me that my order will not be arriving until the end of the month, which I already told her. I repeat that I just wanted to see if I could get a cushion from here. She tells me that I cannot (not really that surprised) give me the display cushion but she can see if she can reach out to parts. After that I ask her what the return policy is because at this point, I have had enough with this company. She tells me they do not have a return policy. Not only has this company messed up my order, put me through me the run around for 2 1/2 months, but also that they apparently don't have a return policy which sounds like a pretty bad business model. Most companies would at the least try to compensate you for their mistake but this one acts like I did something wrong and even lies to you about when you'll receive your product. PLEASE DO NOT BUY FROM HERE they do not take accountability for their mistakes. I was going to buy more items from here before this whole thing but after all this I promise that I will not be fooled by this company ever again.
Still no response from Ashley's...save your money people, don't shop there. Worst customer service ever Update- no, no one has reached out to me. So upset w Ashley's Furniture. I spent over 15k and EVERY SINGLE ITEM had something wrong with it. They sent out a tech to see if broken headpiece is fixable...of course it wasnt. It took a month for tech, than another month for piece to come in and one more month for them to come and replace it...that's just one of many issues. They also made a hole in my wall while delivering, and still waiting for someone to repair ... it's been 6 months now. My living room table - wobbles, living room sofa wasnt reclining, rails on our king bed fall out... basically dont shop there. Poor quality and even poorer customer service.
Worst place to order furniture!! The staff is very rude and disrespectful, even the mangers were no help. I ordered a whole bed set and got delivered the wrong size, went to the store to get helped they put a case and told me to wait for a call they never called me. Went back to the store not to only get disrespected my the staff but also having to pay for they could pick up the wrong furniture from my house to be taken back to the warehouse. Made no sense to why I would pay for the mistake of the staff made with my order! Worst place to shop, do not recommend it!!
It was a wonderful experience. Thank you for being so nice and kind.
!!!!Do not buy from here!!!!! One of the worse experiences buying a product. I purchased a bed with the protection plan at which for an entire year the bed had issues. After a rear of coming back for repairs they deemed the bed not repairable. I was advised they would be coming to get the bed and giving me a store credit but after 2 months of not having a bed they told me they were going to replace with the same one. I have called this store multiple times and no one ever answers. When finally I went to the store to speak with customer service I noticed no phones rang for an entire hour. They turn the ring of the phones. I spoke to multiple sales associates as well as delivery drivers and everyone complained of how bad the customer service team is.
Fatima was very knowledgeable,professional, and friendly.
Ordered a couch in March they said it would be delivered in April. Then they said May, now it’s June. So frustrating!!!
very nice sales rep friendly nice great service
Worst experience ever. After I’ve spent over $3k they delivered my furniture with wrong and broken pieces delivery guy said I need to contact the customer service and when I called they said they have to start a case and call me and of course no one had called! Came to customer service inside the store they are also saying I have to wait the corporate the call me! If you don’t want to waste your time and money stay away from this place
The store is very clean and customer service Representatives are excellent.
Horrible experience with Ashley Furniture! We waited almost two months for our furniture to be delivered and then it was missing pieces so they couldn’t assemble it. Now, we just have bed pieces all over my son’s room and it could take up two weeks for them to get the right piece to us and schedule another appointment for assembly. Meanwhile, my kid’s sleeping on the floor in the middle of pieces of what should be a new bed. Beyond disappointed in our experience with this company.
Very professional
Antonio at the Buford Ashley was a God send in assisting with my purchase. He even asked his mentor a follow up question to ensure he was giving me accurate information on the product. He was knowledgeable and showed sincere concern for my needs to ensure I would be totally satisfied with my purchase.
We bought 3 rooms worth of furniture took 3 months to get all of it and then when we finally got the last few pieces it was damaged. Doors on dresser wouldn't close, dresser delivered without the hardware and they have no eta on when it will get here and last but not least when I called the store to ask about it I got hung up on and still haven't been able to get in touch with anyone. If there were a zero star option I would chose it. Will never buy another piece of furniture from here again.
We love Mira at Ashley Furniture! She’s the best and always so helpful and patient as we shop and look at everything. She’s the reason we always go back. Great deals and great furniture.
They need training on how to take a payment and stop charging people twice. So they don't have to wait for their funds to go back on their cards. You took the money twice and now we have to wait for our money to get back on our card. Thats just wrong on every levels.
Great place for furniture
Very, very disappointed that the mattress isn't available until June.
Fathima was awesome . She was very helpful .
Lena is a great saleswoman Thanks Lena
Never visited this place or searched for it.!
Was followed around and asked questions by one of the employees. Very uncomfortable.
Finally found a sectional my wife liked after months of looking. Staff "Mira Saad" was GREAT. I needed to go home and measure our area and piece together the correct sectional orientation. Called Mira back, text her the pieces we needed and services we wanted. I was able to do the rest by phone and email! Scheduled delivery and within a few days was informed we could get delivery earlier "9 days earlier"! The 2 gentlemen who delivered and set up our new sectional were professional, quiet and quick! No mess, no problems allowing me to continue working from my office.
Excellent customer service. We had already decided upon a dining set online, but wanted to see in person. Waiting for delivery.
WORST place ever!!! Dont buy ashley furniture ever. I had bought Ashley's for over about 20 years. Best furniture I thought. Well just went this January 31, 2021 to buy a brand new sofa set at they're location in buford, Georgia. To start I had to look for my own help twice. Then finally good gentlemen help us and made our purchase easy. The only one out of about 20 employees they have seating around chatting with each other. Well, we paid in full for brand NEW, 3 set sofas and let me tell you the best ones they have in the store all leather sofas. Spend over $3,000 plus delivery, plus warranty. Well sofas got deliver around February 3 2021. Super excited until you check your product. The sofa chair, one of the arm rest all sunk in. Call the next day immediately was on hold for ever had to hang up. Call the next day on hold 1 hour. Finally talk to someone and they said the only way to fix this problem was to have a technician come and look at it and approved the damage. I went ahead and agreed. Well he came until MARCH 24 2021. Took pictures explaining the problem to him he said he would send the pictures to Ashley customer service and we should get it replace immediately. Well is APRIL 1 2021 and apparently my claim was denied and I have to keep my sofa in damage conditions because I didn't let the technician open up a brand new sofa and stitch it back and that they were expecting me to keep. Call today again APRIL 1. I explained to Ashley customer service what happened and told her it was ridiculous what they are doing and I want to have someone come out and pick up she said no that is not possible. And she said that another tech has to come out and let them cut open my BRAND NEW leather sofa and then they can see if they can approve it for exchange. Oh but until APRIL 29 2021. I'm sorry to say but you have lost my trust and my whole family and friends from purchasing from you guys again. Anyways for cheap furniture I'll just go to the thrift store
I wouldn’t even give this place one star. They told me furniture would be here a month before they actually came. Then the furniture arrives. ITS THE WRONG FURNITURE!!!! None of the team are being helpful in any way. With the delivery, nobody even tried to help us. Now I’m waiting with couches half the price of the ones I paid for to get approved to get MY couches that I paid for. Never buy from here unless you take it home. DO NOT DO DELIVERY. Even if I keep these couches I will have to pay what I paid for the couches I wanted and not for the prices of these couches that are half of the price of the others.
So bad service. So So bad. Manager Cody is so rude man. I ordered dining set and China top & bottom. They delivered the China bottom but they did not have the China top at that time. I visited this store 3 times but they did not deliver it till now. I asked the customer service desk for the delivery but manager Cody cried out "Cancel. Cancel. Get out of here. I will call the police. " He is not a qualified as a customer service man. I will not buy anything in this store in the future. Service manager Cody and delivery men are worst. Last time the dining set was damaged one. Delivery men and Service manager are so bad in my experience.
Terrible experience Bought a sofa they have change the delivery date several times already you have to plan your day around a four hour block and they call you the day of to change this is ridiculous. Signed me up for a protection plan without even asking 120 dollars for delivery will never be shopping here again
Make sure to ask all the questions because once you buy something, the customer service changes drastically.
worked me out a better price than online site. Jade was a gem
Pushy sales people
Purchased a dining set from them. Noticed that shipping and the insurance is cheaper online. NO ONE answers the phone. Always redirected to the main head quarters. My advice to anyone wanting furniture from Ashley is to look in the store, figure out what you want than order online. You can get free shipping online, just assemble yourself. Have purchased a couple of items from this store. But this will be the last.
DO NOT SHOP HERE...At first they were great, but then we waited 12 weeks for our furniture, which they warned us about so that's not the issue, Also, we were scheduled to be delivered a certain date and then I'd call and they said it would be a week later, and then another week later, and I finally asked why and they said well it's in the warehouse we can deliver it as soon as tomorrow.... We waited patiently and who knows how long it was in the warehouse and they kept putting us off. THE BIG ISSUE: We ordered an electric sectional, and when the furniture finally showed up half of it was manual and half was electric. This was over 2, almost 3 weeks ago and they still haven't resolved our issue. It's like pulling teeth for them to get our order correct when it's their fault this was ordered incorrectly. Now we have a couch we don't want and they won't come get it out of our house and we are terrified of it getting ruined as we have 3 small kids and 5 dogs. We have called them over and over again and this was supposed to be resolved in 48 hours from the day of delivery. I wouldn't recommend this place ever again to anyone. We are very understanding people and willing to wait and work with anyone, but this is horrible customer service.
Store with varied and beautiful furniture, excellent customer service of high quality
Wonderful customer service since we walked in the door. Thank you. I can't wait to receive my furniture. #LetsGuide
We had the best experience working with Mir! Customer service was some of the best around. He was so helpful and made the process incredibly easy. We will definitely go back especially to work with him. Would definitely recommend!!
Do not come here!! They are the worst
takes forever to come, sent me a dresser with the wrong parts, had a missing handle piece, asked them to order the right parts 5 times and they sent everything but the thing i needed
The sofa that was delivered was different than the sofa we sat on in the store.It was damaged on the top right side, they said they will fix it but its been 45 days now and still not fixed, just talked to a manager at the store and he said they will get to me when they get to me 🤯
(Translated by Google) Very nice and nice people mainly Juliana very friendly (Original) Muy lindo y agradable personas principalmente juliana muy amable
(Translated by Google) I love this place for its products, quality and excellent service. I recommend it 👍 (Original) me encanta este lugar por sus productos, calidad y excelente servicio. lo recomiendo 👍
My husband and I went to get new furniture. We had a salesman named Mir I believe. He was extremely sexist, I (a woman) would ask him a question and he would look at my husband and only answer him using his name as well as if I didn’t exist. I asked to see a sectional pieces, he immediately looked at my husband and said the sectionals were a certain area sir. Not even looking at me
1/26/2021 My parents ordered Furniture back in November of 2020 after being promised by that sales associate that it would arrive before Christmas..... it didn’t arrive till last night (01/26/21) and it was broken the delivery drivers attempted to leave it out in the rain and refused to put it together. Customer service completely lacks ✨customer service skill✨ When we called we received nothing but snarky attitudes and we were finally made aware that the sales associate has absolutely no control over when you get your furniture absolutely awful service Update 2/2/21 We have premium delivery which means our furniture should’ve been assembled in the house They attempted to leave the un assembled furniture pressed against my front door so I was unable to enter my house. We called Ashely Furniture store which contacted the driver to inform him of this so he came back to yell and cus at my mother because in his words she is a liar and did not have premium delivery this is truly unacceptable
I wanted to express how impressed I was with Ashley furniture. The sales associate was simply awesome. She was accurate and was very helpful and quick to help me locate what I was looking for. Her name is Mira Saad. I would highly recommend visiting the store and asking for her. The manager was also very helpful and polite. One of the deliveries received was done very professional and they were also very polite. I was given a window of time and they were spot on. The driver even called me to tell me they were on the way to my house. I have a lot of bad luck with furniture purchases in the past. I’m not going to name names (Rooms To Go), but Ashley has exceeded my expectations and we look forward to receiving the last of the furniture that we ordered this weekend. Thank you Mira and all of the Ashley team for a great buying experience.
Horrible service they LIED to us about the date the couch was supposed to arrive 2 TIMES Please I actually beg you do not go there and we spent $10,000 as customer in total and when we asked about our couch they rudely responded to us
10 weeks delivery on kids beds. Living room furniture extremely uncomfortable and notified them in 48 hours. They refused returns or exchanges on the quality of the furniture.
They changed the delivery date without notifying me. The first time when I made the purchase they told me that the delivery would be on November 28 and they simply did not come, then on December 17 and they did not come, then the 25 and they did not come either, then the 30 and I called to see if they would come and they told me that on January 17
The item purchased was in stock when ordered. It never arrived, nor did I receive a call about a new delivery date, so I called after waiting all day, excited about the delivery that should have occurred. When I spoke with customer service, they said the order was STILL on back order. When I went to the store and made the purchase I made sure the item was in stock and could be delivered prior to Christmas and my holiday company arriving. The store sales associate assured me it would be there. The customer service representative now was telling me that the item was going to be in stock that week and would be delivered prior to Christmas, Again, arriving by the 24th. I should have just said no, but I left the order, believing they wouldn’t lie twice and not deliver on the promise. The 24th came and went and NO CALL AGAIN, NO DELIVERY. It’s now December 29, and I still haven’t heard from the company. Customer service and delivery services are horrible. The company is untruthful about inventory. Had I known that they were not going to delivery my item, I would have gone elsewhere, and they knew that and selfishly lied to make more money. It’s such a shame because the store has nice products, but I won’t waste my time there again.
Cheap furniture! I made the mistake of buying here , beware cheap over priced junk! You can purchase quality furniture for the same price at a good store. Yes I bought it but would never again. / 10-16-21 fast forward 9 months and here I am again dealing with a totally incapable sales/finance team.. called the bank to pay off the promotional deal and yes they didn’t get that right either, my wife and I work out of town we tried calling for a month to get this taken care of… NO ONE ANSWERS THE PHONE HERE EVER! So my wife took off work drove 10 hrs and had to walk inside the store and deal with this, but wait it’s not over… the staff here is extremely RUDE! And management is no where to be found. I’m feel like a fool buying from this store/company if this is what they are. DONT BUY FROM HERE YOU WILL REGRET IT!! Awful service , Rude staff. Totally incompetent store…..
Good
I paid for a recliner for my wife on December 13,2020 and the salesperson assured me that it would be delivered on Christmas Eve. I called them on December 23rd and they informed me that they wouldn’t deliver it until December 29th. I immediately went to the store and the General Manager alleged that they had been back ordered. They said that I could pick it up at the warehouse. The warehouse is over 40 miles from my home. Now Christmas Eve is tomorrow and no gift for my wife. I wouldn’t shop at this store on Buford Drive if they paid me
Worst experience with this store. Received a defective sofa, after waiting for about 2 months. The customer service person first of all denies having any refund policy, and telling us a technician will come and look at it. If he can't fix it, then they will replace it. Why deliver a defective sofa anyways? No apologies offered, and she made it sound it was our fault for signing the delivery paperwork. Finally spoke to the manager, who also was very rude, agreed to pick up the sofa on Sunday. Hopefully they will come through on this. Will update this review later. Suggestions...get everything in writing...don't believe verbal promises
I love they don't stalk you while you're looking but there when you need them. I was helping my sister pick out couches. Fatima helped us and she was awesome!! Knowledgeable, friendly, and made our experience wonderful!! When I need furniture I'm definitely going back to Ashley HomeStore!
Bought 7 pieces of furniture 3 weeks ago , they were supposed to arrive Friday , apparently the delivery truck “ broke down in one of the stops “ and NOBODY was able to get in touch with the buyer to let us know about this, when I finally got in touch with them about the delivery not being on time the driver said they would arrive pretty much at midnight , WHO WAITS FOR FURNITURE DELIVERY AT MIDNIGHT !!!??? Had to reschedule the delivery , 4 days after when I finally got in touch with somebody from the warehouse ( because nobody who I called or talked to at the store put any effort in following up with this ) after countless people running me around on the phone somehow the furniture I purchased disappeared and won’t be available til Mid january , guys I thought I was doing business with a serious company , but nobody in the warehouse or in customer service was willing to satisfactory resolve this issue that was obviously made by your part , this is very frustrating , are you able to do better than this ?
Nicoleta was so helpful, great experience!
Dana was extremely helpful and made sure that my shopping experience was great. She did not try to up sell me or pressure me to buy something that I did not need or want.
I have to leave a bad review because these people told me that my sofa was gonna arrive on 11/01/20 but today the told me that it’s gonna arrive in February and I made sure like 3 times that it was going to be like they had told me. the lady just wanted her commission but she knew that it wasn’t gonna arrive cause even the manager I spoke to today told me. I’m very disappointed and I’ve been lied to. I’m supposed to move in with my boyfriend in 2 weeks and now we’re short on time. At least I got my money back but you can’t count on selfish sales associates.
Very nice people 👍 👌 👏
I wanted to purchase a bedroom set and had some questions, i was told to get in line in customer service and i was standing in line for about 20 minutes, 3 women were behind the counter doing paperwork and didn't even greeted us or offered help. We asked how long we had to wait to ask a question and she replied with an annoying tone that someone will be right we us-- no one ever did then we asked for a manager and he never came.. worst customer service ever.
Horrible experience! When my order arrived the bed frame came out of the box and completely damaged. The worst part was the delivery, it supposed to arrived by 10/19 they said that because of COVID it may be a “little delay” but they will not notify you about the status of your order if you don’t call. We had to go to the store to find out what the status was, customer service said that the bed will be ready in two days but it arrived completely damaged. We went a second time, they said we will receive a call with the new ETA, it never happened so we had to go a third time, again waiting for they to call us which they did! Just for informing that my order ETA was next year! 5 months! When we bought they said 6 weeks and maybe “a little delay” but definitely not 5 months! Finally, we had to visit the store a 4th time to cancel the order. Tried to call the store is a waste of your time. Again, horrible horrible experience!!!
Fast and very friendly help!
The furniture is okay stuff. It's good.
What a disgrace for a home store ordered 10,000 dollars worth of furniture two months ago with a delivery date tomorrow that they called and confirmed yesterday and now are saying not til the end of November. Claiming they are the largest furniture store in the world
Is beautiful store!!
I've been waiting for the delivery of my furniture for a month
Worse service ever! I have purchased multiple items from the franchise in Texas but this Georgia franchise cannot deliver. They like to use the excuse of covid but it is apparent from past reviews this group just is incapable to order their products for customers. We have been waiting 3 months now for a couch. Each time we talk to service provider they are missing a different piece to the sectional. Where do they go? Not to us. I will not shop this franchise again. Nor tell others to go to this store. I ordered a king-size bed in Texas a few weeks after ordering the couch. It was delivered a week later. This is proof its not "Ashley " but the franchise you choose to purchase from.
(Translated by Google) Handsome (Original) Elegante
Patricia was very helpful in helping me make some decisions. The country collection is wonderful.
I had a house built and needed to fill the space, my living room suite was from Ashley in Buford. The customer service there was great, and that’s where it ended. The delivery was 11am-2pm and the driver showed up at 6pm with no care in the world. They brought the bed upstairs and took out the wall in several places. Then they put the bed together (the only piece needing assembly) and the headboard was coming unglued, the drawers wouldn’t shut properly at the foot board, and the rails on each side were mounted crooked. After three service calls it seems to be in ok rapport, but I’m skeptical of the quality of a $3,500 set of furniture from Ashley. The reps do not wear booties, and do not remove shoes, who do I send the bill to for the stuff they tracked in the upstairs staining the new carpet? Very un-professional, the first tech parked in the road and the second parked in the driveway, leaking oil on the fresh cement just laid. So frustrating!
This company has 0 customer service. They deliver the first time a damage piece of furniture than the second time they deliver the wrong one. When you call customer service, you get transferred to India or Pakistan to someone that doesn't speek english. The store manager Kyle has a very poor attitude and doesn't care about taking care of customers issues. I will highly advice everyone to buy somewhere else. The first picture should be my piece missing in the second picture. Incompetence!!!!
(Translated by Google) Beautiful things in this store (Original) Cosas hermosas en esta tienda
Always a pleasure doing business with Ashley furniture, knowledgeable, great CUSTOMER service offered
Terrible experience. Ordered living room set on July 28th and have been given the run around since purchasing and still never received the set or an idea of a date as to when it might be received. Communication with the store is so poor. Do not recommend purchasing anything from this establishment
The sale Rep Dee greated me immediately as I walked in the store and took care of my purchase within 15 minutes. She explained everything about my concerns professional and courteous. Thank you so much Dee.
Dee was very helpful and super nice. All the people there are happy and it shows. It made for a nice experience. My daughter loves her new bed and mattress. Great prices and they price match.
Very nice and helpful staff! Good prices on the tables and chairs we got.
Buyer beware. The folks are nice enough, though a bit misleading. And the quality of the furniture isn't impressive. I'll explain. Purchased bookcases and a TV unit. The TV unit appears to be a solid piece; however, the bookcases are VERY disappointing. Not being one that buys furniture everyday or for a living, I readily admit I don't know exactly what to look for when purchasing furniture. And while the low price alone should have tipped me off, I specifically asked if the shelves on the bookcase were made of wood. I was assured they were, but something in my gut gave me pause. Still I soldiered on. I then asked about the return policy if they arrived and I had an issue with them. I was told that once they arrived I could return the item in question but could only receive a store credit...and ONLY if I refuse to accept them at time of delivery. Again, my gut went off but I needed some bookcases and of course I was assured again the shelves were made of wood. I also asked if the bookcases themselves would be set-up and secured at time of delivery (to prevent tipping) and was again told yes. Despite my misgivings, I was feeling trusting and wanted to do my small part to preserve jobs during these trying times. Well, the furniture arrived today and while the aesthetics of the bookcases are acceptable as soon as I pulled the shelves they are clearly not wood. At this point, I knew I had been had. Not wanting a store credit to apply towards what is essentially "kit furniture" that I don't have to haul home and assemble myself I figured I would treat this as one of those lessons learned in life and end up eating the cost when the shelves sag in a few years. I then asked the young men delivering the furniture about centering and securing to the wall. Yep, the "deer-in-the-headlights" look. Obviously "Sales" say whatever it takes to get the deal done and leaves "Delivery" to deal with the fallout of the...well, we'll be nice and call it "misinformation". It also appears that some of the hardware is missing as well, but you can believe the delivery guys couldn't get out the door fast enough before a good accounting could occur. I'm guessing the knew they had been set-up and needed to leave ASAP when I asked about them setting up the bookcases. In my younger days I would have raised a stink, but I just don't have the strength for it today and besides, my gut was telling me all week to "run away". My bad. If I thought I could get a refund for the cost of the bookcases, I would not be writing the review this way. I would rate them as 4 star for doing the right thing with a 1 star ding for being told misinformation about the make-up of the product just to close a deal. It is clear the store is purely about money and not customer satisfaction, so I guess I give them 1 star for at least being upfront and honest about that aspect. I would say this is also solidified by the fact that I do not see where Ashley Furniture has addressed one review in this review section, good or bad. And I give myself 0 stars for not listening to my gut.
I am giving 5 Stars for my sales associate, Dee. I have been in the auto business for 30 years and Dee is what we are always looking for. Greeting was instant, then gave us our space but checked on us every 10 minutes. Next she ASKED us questions about what we were replacing and what we expected from our new bed. I could go on and on with how she was just spot on but in the end I asked her to consider moving to my industry and please contact me if she would consider a change. End result we got what was right for us because of her expertise.
The salesperson was great. She was honest and very helpful helping me to make my decision.
If you are looking to actually get all of your furniture I’d recommend going literally anywhere else. We ordered a bedroom set and a dining room set. They delivered it on a different date than we agreed upon and had in writing. Then when they arrive with our items we get to find out from the driver that we are missing a chair. We then call to see when the chair will arrive and get told it’s back ordered along with our little fire place. Call again the following day only to be told that somehow a chair from the dining room set we ordered a month ago has been “discontinued”. Why would you deliver a dining room set knowing that one of the head chairs is “discontinued” , why wouldn’t you inform the customer before delivering ? After calling the store the only solution they had to offer was that we drive over 2 hours to pickup a showroom chair. WE are supposed to drive 2 hours to get something that isn’t even new, that we paid for a month ago, that we paid to be delivered and setup? Clearly you don’t have to have a functioning brain to manage a Ashley store, or customer service skills. Pathetic experience. Also still no date on the little fire place. Not sure you should be managing a urinal, let alone a furniture store if you think it’s okay to deliver part of a dining room set and offer no solution aside from driving 2 hours to get a used one.
Since we entered quickly we were received very kind. Ms. Sharon took care of us, she was very patient and helpful; she gave us an excellent treatment. 100 recommended.
Poor service after the sell. Got premium delivery, they tore our new floor by sliding the couch across it. Then got made at us and left. Now Ashley is refusing to do anything about the floor.
Still waiting on my furniture I ordered in July that was rescheduled for delivery due to delay...I spoke to the general manager and was offered a partial refund once the furniture arrives for the inconvenience. I’ll update my review when/if my furniture is finally delivered and said refund is processed
Patricia was very knowledgeable and helpful with many selections they have for my new home! Highly recommend Ashley Furniture!
I did not add my review right away in order to really evaluate my whole Ashley experience from browsing, to pre-order, delivery, and repair. I didn't originally choose Ashey bc I had purchased the brand years before and it was a lower end quality and didn't realize they had higher tier quality. I decided to go into the Home Store and was impressed by the quality and style that I saw, but I still shopped around. I went to several non-chain local stores, as well as looked at Haverty's, American Signature, and Rooms to Go...and although I know Haverty's is excellent quality and customer service, they just didn't have all the variety that I saw at Ashley, American Signature and Rooms To Go didn't have the variety although they are similar in quality. I didn't want high-end and the cost (Haverty's), but did want reasonable quality and many options to choose from style wise, so Ashley seemed to be the right fit. Providentially, Sharon was my salesperson and she is just incredible! She really listens to you and knows her stuff. She will help you find the best style for what you need and is very patient and has just the sweetest and most positive personality. You will love her! Regarding patience...I picked out what I wanted around October of 2019 and didn't get my delivery until April 2020--yes, during the pandemic! I changed my mind many times, had delays due to moving, and also better sales came up, and they always worked with me to get the best price with the best discount and financing. The managers, Kyle and Nik, were both nice and patient as well to deal with all these changes bc they have to approve all the adjustments in price, etc. Due to Covid-19, there are some delays with delivery, but Sharon was able to get a local person to deliver, so that I could get my order right away, and the cost was deducted from the total bill. The were some fixable defects in the furniture, and Sharon was able to get the technician to come within a few weeks to get things repaired; there's nothing perfect in this world, but Ashley will make everything right especially if you have a great salesperson like Sharon who is not just about the sale, but the follow-through and she even checked on me to see how things were going throughout the whole process of delivery to repair. My furniture is just what I wanted--good quality and reasonable, at the best price, and financing that you just can't get anywhere else.
We decided to go to Ashley HomeStore @ Mall of GA to purchased a Sectional set of sofas and a bed for our new home, after previous good experience purchase in this store and using the product. We were attended by the Sales Rep. Nicoleta. We select the sectional set and ended up buying the end tables as well to go with it, as well as a Full Bed. When we were placing the order, we asked her MULTIPLE times to confirm the delivery date for us, because we had no furniture we wanted to have them as soon as possible and because the COVID-19 situation we were totally aware that it would take longer than normal, and she was very sure that they will be delivering September 1st, she confirmed multiple times that the date was accurate and that, the Bed and the tables were in stock but the Sectional was in backorder, otherwise she will be able to send all right away. We agreed to wait until September 1st to get all delivered. So, the day came and nobody call or contact me, so I text Nicoleta to ask for the Window time of delivery since I was leaving work to be there for the delivery, she answered me little later telling me that she will check and confirm back... when she got back with me her Text said that the Bed and Tables will be delivered by September 26th and the Sofa in October. Just like that! There was no call or no msg to let us know of the delay. We asked why the miscommunication and she just apologize and let us know that if we want to cancel the order, we had to go at the store. We did and it was even worst that we though since the CS representative that helped us couldn't understand why the date of September 1st was given, and even confirmed that the Bed's Headboard was backordered as well as the sofa, with a delivery date after Oct. 14th, which could be even until next year if the case. Nicoleta was trying to make up excuses and lies saying that she meant to say October 1st, but her handwriting was in the Confirmation with the date as Sept. 1st. Very very disappointed of the terrible buying process. She was very quick to make the sale based in lies and that's totally unacceptable, nobody should be "forced" into buying something under lies and false promises. So be aware, don't let them lie to you. We ended up buying our Sectional in Rooms to go with a better delivery even than Sept. 26th. Super disappointed, we could have our sofa right now if she'd been truthful and gave us the opportunity to find what we needed at the time that we needed it. We lost 3 weeks waiting for nothing. And Time is the most valuable thing that people has.
Competitive pricing with a broad selection of furniture styles from modern to traditional. Helpful staff that will give you the space to browse before you select.
Ashley home furniture in Buford, GA is absolutely terrible. This is my third time visiting and every time has been horrible, but today was by far the worst. Patricia was our sales associate and Robert was the “manager.” After waiting 2 1/2 hours because “the internet was slow” we walked out of the store with nothing. Patricia became frustrated with is when we got a manager for all of our time wasted and looked at me and told me she was done with us and picked up her ipad and stormed off. Robert... “the manager“... rolled his eyes at us and tried to argue an invalid point not to mention WE ARE PAYING CUSTOMERS WHO WANT TO BUY FURNITURE FROM YOU. A manager should defuse the situation, especially when you are trying to buy over $2,000 worth of furniture; however, he escalated the entire thing and argued with us... again... the paying customers. I wasted so much time and I am so disappointed with the experience. I wish i could say it was a wonderful experience; however, it was one if the worst by far and I will NEVER step foot in that store again. I hope no one else has the same experience we did.
After wait 2 months for my furniture they cancel my order without explanation, the customer service is the worst ever and the manager no have any control on his store. Worst experience ever
(Translated by Google) This store has very nice items, but they are very irresponsible in the deliveries, they tell you a date to deliver your items but they end up taking them 5 months later, if you call customer service you have to last an hour so that they answer the phone if you are lucky and they attend to you then they can never help you in anything or they tell you to wait a few moments online in which we help you solve your problem, but it is a total trap to get rid of you because once you are waiting they will no longer attend you or they hang you The call, I do not recommend it at all, if it were up to me I would put less 3 stars. (Original) Esta tienda tiene artículos muy lindos, pero son muy irresponsables en las entregas, te dicen una fecha para entregar tus artículos pero terminan llevándolos 5 meses después, si llamas a atención al cliente tienes que durar una hora para que te atiendan el teléfono si tienes suerte y te atienden entonces nunca pueden ayudarte en nada o te dicen espere unos momentos en linea en lo que le ayudamos a resolver su problema, pero es una trampa total para deshacerse de ti porque una vez en espera ya no te vuelven a atender o te cuelgan la llamada, no se las recomiendo para nada, si por mi fuera le pongo menos 3 estrellas.
We still have not received the last part of our couch and communication from the store has been mediocre as they wait till the day of supposed deliver to call and say its not coming. The piece has been delayed four times now. Its been a month. Nearly two months. While I realize, the delays are due to corona pandemic I wish they hadn't sold us something that they didn't have. I definitely won't be ordering anything else until its over. The part of the couch we do have looks fine the delivery men were great. Very helpful and polite! They wore their masks without being asked and even helped me move the recliner out of the living room.
We placed an order for a living room suit at the end of May and arranged for our new furniture to be delivered on July 6th. That would have been 6 weeks for Ashley to get the furniture into the warehouse and ready for delivery. On July 5th we received an automated call saying our furniture wouldn't be available for delivery until August 18th. Absolutely ridiculous how can they sell product and that is not even available for 3 to 4 months! We have not received a call from a manager or anyone with the company to try and make the situation correct. Where's the customer service these days???
We had a very positive experience. Our Salesperson was personable, professional, and patient. There were a wide range of selections and the price at 0% was unbeatable. Our purchase arrived on time and the text updates were accurate. The delivery folks did a great job assembling, no issues. We will make future purchases there
Sharon was wonderful to work with and helped us find a great room package. Kyle (manager) was helpful and was quick to help. Coming back soon!
I just want to say that I had an extremely pleasant and wonderful experience at the Ashley’s at the mall of Georgia. The gentleman who helped make the experience Such a pleasure was MIR. He wasn’t to overbearing or pushy, just the perfect amount of attention and help. I would recommend if your looking at the Ashley’s at the mall of Georgia to look for MIR to help with your needs.😁
If I could give zero stars I would . Super nice and helpful until they get your money. I was going to take them a month to deliver my order , ok. Two days before I call to see what time to be told half my order is on back order and won't be ready for another month and they had set a delivery date a month away without asking if that would work for me . Half my order was supposed to be delivered today .... no phone call .... no furniture. When you call customer service you cant get anyone . Ive been on hold for 50 mins so far as i type this review . The absolute worst customer service
BAIT and SWITCH!!! Was looking at a TV commercial advertising 84 months free financing so I decided to purchase a Tempur-Pedic. Went to the store they had a sign posted for 84 months free financing and a price sheet on the mattress that I wanted stating 84 months free financing. However, when I got to the desk to purchase the mattress they told me they only offered 72 months and the signs must have been old. I should have learned my lesson from waiting 100 years for a desk to get delivered. I will never buy from this company again. Piss poor customer service on top of the old BAIT and SWITCH!!
They are the worst for customer service. We bought a sofa in May 2020 and waited 7 weeks for it to arrive, that same day we noticed that the sofa was broken since delivery and we reported it immediately. They told us to wait for a technician to have a look at it and make their own report. It was reported as delivery damage. The policy says they will refund if it is their fault, but when we asked for the refund they said they can only replace the sofa and we will have to wait another month for delivery. We even talked to the Buford GA store manager. They don't want to refund our money! My husband went to the store to speak personally with the manager and he even had to call the police because they were been rude and they treated to kick him out. People inside the store was able to hear everything and they decided to leave. Very unprofessional. They said that my husband authorized an exchange but that’s not true. We were always trying to return the sofa and have our money back. There isn’t a document or recording of us with that claim. He manager said we need to contact corporation and we did it without success. It’s been like this since July 4 2020. No updates, no phone calls from them, our money waisted in a broken sofa. Also they are blocking comments in their FB page of all the disappointed customers.
Customer service in store was great. Fatima really helped my husband and I and worked with the price we wanted to pay. As of now, I'm currently waiting on my Funiture to get delivered. It has now been two weeks and I've never waited this long for any Funiture company. I've called customer service twice, no answer. Messaged through the website, no response. Just sent a Facebook message in Hopes of hearing something back. I just sold my old set in hoping that my new set would be in soon. Being pregnant and waiting for my set is very unfortunate right now.
From walking into Ashley’s to leaving everyone was very nice and welcoming. I got all the answers in a timely manner and had my issues solved within minutes. Will definitely be back to buy more
We were very satisfied with our customer service when we purchased our sectional. However, our delivery has now been delayed twice "because of Covid". Both times we've received a call the Sunday prior to our scheduled Wednesday delivery to let us know that our delivery has been delayed another 2+ weeks. We are now going on a month and a half without anywhere to sit in our living room. Trying to contact customer service is a joke. I've tried calling at least five times and have been disconnected EVERY. SINGLE. TIME. before talking with an agent. I've also called and left two voice messages with the promise that "someone will be in touch within 24-48 hours" and never heard back. As we were having no luck with there customer service line, We contacted the customer service rep that we purchased our sectional, he was helpful at first and tried to expedite our delivery but was unsuccessful. At which point we asked if there was anyway to receive a courtesy partial refund for the ongoing hassle. He got back to us and said unfortunately because the delay was due to Covid. While I am completely aware of how Covid is affecting everything and everyone, I do not understand the complete lack of customer care. If our delivery is delayed again, we will be cancelling our order and finding something else.
1 star is too much... right from the start we had issues with the customer service provided by Lena. Lena gave my fiancé and I attitude from the start. Told us about price matching the website, and then would make snarky comments any time we pointed out different pricing on the site. Had to get the manager involved to finish up the order, and even then Lena messed up. Lena mentioned to us “Just send me a text after the first part of your order is delivered so the remainder doesn’t get delayed”. We placed the order May 12th, and the first order was delivered on May 30th. After receiving the first order, I proceeded to message Lena to let her to get the remainder ready. No response. I tried calling the store, but no one seemed to know how to pick up the phone. I went to the store, spoke to the people in customer service, and found out that my order had been placed on back order and wouldn’t be delivered until the June 12th. I went again to the store on the 12th to inquire why my order had not been delivered, and they mentioned that it was never scheduled for delivery but it was for pick up. When I told them that it was wrong and it should’ve been delivered, they looked in the system and told me that it was on backorder again and they would schedule it for delivery. Normally, like the people from dispatch mentioned, you would receive a message saying that you need to confirm the delivery in order to be 100% on schedule and on the truck. My couch and love seat were scheduled to be delivered today July 6th. I never received a confirmation, I called to check on the status, the customer service people laughed and said that I must’ve forgotten the delivery window since I had bought the pieces back in May. They mentioned that the window was from 3-7pm. The time is 7:41pm and nothing has been delivered. I tried calling, but again, no one picks up the phone. I’m done with Ashley furniture and this is absolutely the worst experience I’ve had with any retail store. You might as well stick to ordering things online.
Highly disappointed. I was left a voicemail 15 hours before my scheduled delivery telling me that my delivery will be cancelled because 1 of the 3 items was missing. Then i received a text message saying my delivery will arrive in 15 minutes when i thought it was already cancelled. When delivered they only delivered 2 of 3 items (what am i going to do with a missing piece of couch?). They dropped a piece of furniture upon delivery. They didnt wear masks or protective shoes due to covid. Very bad experience. Now i have 2 pieces of furniture in my house with a piece missing and no one from ashley furniture picks up when i call. The only reason i am giving 1 star is because Fatima, the lady that works at ashley furniture, provided great customer service while at the store.
Don't purchase from this store. Worst customer service I have experienced in a long time.
The worst experience ever. The furniture is nice but I will never buy from them again. Basically everyone that works there is an idiot. My order went to the wrong address after I spent two visits in the store trying to explain where I live. Don’t waste your time
Definitely a store that I would not recommend at first very good attention after the purchase no one answers the whereabouts of my order and I have been waiting for 2 months for what you understand and nobody gives the face I call and they leave me on hold and they justify saying that they They do not take care of shipping because the truth is that I buy, pay and I do not know where my things are, it is not fair for anyone, this situation is better evaluated before buying
My wife and I just moved to the area and were in need of furniture for our new home. Marcus was very helpful and friendly, and got us discounts where we otherwise wouldn't have. He (and the manager) also price-matched our kitchen table with Amazon, which was the one item we found cheaper than at the store. Marcus helped us choose the proper furniture and color schemes for our house, and did not try to get us the buy the most expensive items. He is very honest and trustworthy, so I would highly recommend him to anyone looking to buy new furniture, but is worried about being taken advantage of. The whole experience at Ashley Furniture was excellent, and with 60 months on no-interest financing (which we didn't know about going in), what's not to love!
Marcus Davis was great. Of all the salesmen we talked to that day at all the other stores, he worked the hardest to get us what we needed in a timely time frame. Everyone else quoted delivery into Sept. We had special needs for my very short legged wife. Marcus delivered for us and though we really need the furniture sooner, we are pleased with the price and the delivery - and especially Marcus and how hard he worked to make it all happen.
If I could give zero stars I would! This is our 3rd purchase! Although the customer service at the store was Phenomenal as always, the delivery was unacceptable! I in no way blame the store. We were given a window time of 2:45-6:45 and as before they never showed up. We got a call at 8:30 stating that they would be there at 9pm which is too late for anyone to bring furniture out. We tried calling the number back that the guy called us from and he wouldn’t even answer. No one showed up or called. Ashley’s need to have their own delivery drivers and maybe these issues wouldn’t happen. Give customers the option to pick up their furniture. I see this company going bankrupt in the future due to the negligence with their delivery. As far as my other purchases, when they did come, the merchandise was damaged and we had to wait for someone to come out to either fix it or to bring a new replacement. Never Again!
I had chosen the end table and coffee table I wanted online prior to my visit. I entered the store with phone and picture in hand. Told the first associate I saw that Id like to see this. He brought me to the furniture. I told him I like it. He said, when would you like to buy it. I said, right now. He said that he cannot do that but could order it fro the warehouse and have it shipped to the store that day. I said, do that but sell me these right now, then replenish your showroom with your warehouse shipment. He refused. I left. He lost a sale. Luckily Amazon will ship it to me tomorrow for less. Im glad Amazon likes my money. Ashley Hates Money.
The delivery service was not at all courteous or respectful. The same happened with the customer services, they are rude and disrespectful,i will never to back.
Lena was awesome! She was very responsive and helpful! She provided excellent customer service.
This is the third bad experience that I have had with Ashley. From no delivery to damaged goods. Service has been extremely bad. I may cancel my order.
Prices were great, no high pressure sales. Mir was very nice to work with!
Lena our sales rep was nice, courteous and knowledgeable, she found what I was looking for in a timely manner. Kudos to Ashley Furniture.
Nice selection
We had an issue with our table and Ashley HomeStore sent a technician (Cedric Tiggs) out. He was fantastic! He was friendly, caring, and professional.
Absolutely horrible experience. If I could give them zero stars, believe me, I would. NEVER answers the phone. Called the corporate office in Arcadia, WI and got hung up on. Had a problem with our BRAND NEW couch and now they say the warranty is void. Claim they won’t deliver to our area yet they delivered to a friends house less than 300 yards away. Do yourselves a favor and avoid Ashley Furniture altogether.
I've made two purchases since opening a credit line with Ashley's furniture. The first purchase went smoothly, I went to the store, picked out what I wanted, it was delivered flawlessly. The second I ordered online because of a sale. They furniture was delivered fine and packaged very well. Upon opening the box I found a broken piece of wood on the back side of the table that is used to secure the top of the table. I called customer service and that is where this review goes down hill. Customer service said they were turning my complaint over to online since I purchased online, and that I would receive a phone call or email to talk more about the problem, none of that happened. Instead I received an email 4 weeks later after I replied negatively to a survey Ashley's sent me, the email said my replacement table was going to be shipped out upon delivery confirmation. I still haven't spoken to a representative to address my actual issue. I will not be a return customer based on the bad customer service I received. I'll be buying my bedroom furniture at a competitor for sure.
Mir was very helpful, and we got a good deal!
On May 9, 2020, on of Ashley's large black delivery trucks drove down a residential street in my neighborhood at about 50 miles per hour or more! There were playing along the street which has a speed limit of 20 mph! This terrified a those close to the street and the noise was horrific! Please have your drivers be more responsible.
Sales person want call be back they have brought me wrong bed two times want answer phone whim I call finely gat in touch with someone from customer service sending technician out next week I only want what I paid for
Right after purchasing our items through Acceptance Now it’s been the worse first and LAST experience. They extended my shipping date. Acceptance Now is the worst third party they could have chosen. They never answer their phone and the online website is not user friendly. Stick with the big names with better quality furniture like Haverty’s. The service is FAR better!
We purchased our living room furniture from here 3 years ago. Great customer service when we purchased. BUT, do NOT buy the "extended furniture protection" plan offered by Ashley furniture - why not? Because its thru a company named GBS, and they will find every excuse possible to deny a claim. Completely worthless and a waste of money. One of our furniture pieces is having issues with the padding underneath, and we called this "extended" warranty that Ashley sold us to give us "peace" of mind. Well after 2 calls to the extended warranty company, they will not honor the warranty purchased, stating it does not fall under the coverage terms (which it does state on the paperwork given to us by the furniture store would be covered). Come to find out this company is a complete joke and has done this to others who have attempted to file claims. Buyer beware.
The Associate who helped us was nice and friendly. We had to wait for over a month for the pieces we ordered to arrive. The delivery guys left small scratches all over the stairs so be sure to check behind them before they leave. It was raining and they walked right in on my carpet with the wet shoes on. They have beautiful pieces but can be a bit over priced and check for finishing quality.
We wanted to buy something that was on clearance and take it home that day - but we were told we couldn’t because they need to keep it in inventory for the next day. Enjoy your tax write off that was clearly more important than a satisfied customer
Beautiful everything
No one came up to us to see if we needed help
They were about pushing product.
Pros: some good furniture and pretty good prices. Cons: they change around your delivery schedule the day before you were supposed to get it. Customer service is awful. They almost never answer the phone. If they ever say they'll call you back, they will never call you back. When I finally got my furniture, a month after ordering, one of the pieces was defective and it won't come in for another 2 weeks. I'm happy with the furniture I have so far, but it's definitely not worth all the hoops I had to jump through to get it
Ms. Hernandez was very nice and helpful when we were shopping for a sectional and a ottoman. I highly recommend Ashley in Buford, GA and asking for Ms. Hernandez!
The most unprofessional company I have ever worked with! If I could give them a no stars I would! They have horrible customer service! I brought a couch from this location and a piece come defective. I called to schedule for a new one to come and have yet to have proper delivery to fix the situation. They have had all of my information incorrect in their system and they don’t answer the phone when we have called about our issue. I had to call another location for ANY form of help because the Buford location was doing nothing to help! I have never experienced such horrible service. I will NEVER order anything else from Ashley HomeStore! DO BETTER!
The worst experience for the most affordable furniture. Terrible trouble With things being delivered things being damaged and never receiving a shipment… The store manager refused to talk to me on the phone he was an Indian male think his name was Nick or Nate can’t really remember but there was another manager a black guy who was extremely helpful and gave me the time a day. Let’s just say I received $200 credit to the store and then I had to receive refunded delivery. I have bought furniture twice from them for two different moves and I’ve decided I will never use the store again. Both times were terrible but I thought I would give them a second chance.I had much better success with Wayfair, home goods and, rooms to go.
I'm so pleased i came across this location of Ashley close to home without me driving to Mall of Ga. The staff here is nice and professional. I've made two seperate purchases here during the holiday and they didn't disappoint. My desk were delivered in new condition. One was on back order and took 2 months for me to get, that i guess was my fault for liking such a popular item. But our desk and dining, chairs, benches and bar stools are of good quality and durable. The dining set elevates the look and feel of my dining room and gives it that adult feel from the designer magazines i was looking for. My new home isn't a million dollar mansion but the furniture makes it feel like one. I'll be making additional purchases from this location again really soon.
My name is Kaur. From Suwanee,GA. My reference no. For my purchase is 12297179.i don’t think they even deserve 1 star.The hopeless people and service i have ever experienced. My order was scheduled to deliver on 3rd january 2020.first of all they didn’t had full order coz there was no nuts and volts in my order so that’s why they couldn’t assemble my furniture. And secondly one of the item( media chest)from my order was damaged and i had to send that back. And today it’s 18th of january and it’s saturday i called them and they said they are not aware of this. And i had invited few guests at my place Coz i thought my furniture delivery on 3rd of january so i’ m gud but thanks to Ashley . My guests had to sleep on the floor coz m still waiting for ashley people to come and assemble my furniture..they are still sleeping..i would not recommend to anyone to visit this location. Very careless people.
Personal service is great. I was able to find what I was looking for at a fair price. They will deliver and set up my purchases. We are very pleased.
Expensive but nice stuff just out of size couch we want
This store is beautifully decorated! The staff at the store were very informative, attentive to my needs and budget. I would give this store a 10 star rating if possible.. Don't let the negative comments deter you, go in and check it out for yourself. My experience has been great!
Nicoletta was our sales rep back in June. She was wonderful and provided great customer service. We purchased our furniture on June 26th 2019 and it was delivered by August 6th. We spent $7446.58 in cash on furniture to furnish our new home. Practically everything was damaged except for the dining room set and server. My damaged furniture issues have not yet been resolved. I have been very patient with customer care. A technician was sent out to look at the furniture. He was supposed to order parts for the dresser, chest, bench and nightstands. Three weeks later still no parts. I called customer care and was told I had to wait for the parts to arrive and they will send another tech out to repair the furniture. A couple weeks later I called customer care to inform them that I had not received the parts, the customer service rep informed me that my work order had been closed so she put in another work order. She said someone would be contacting me with a date as to when the technician would be coming out. I did not hear back since so I called back, again the workorder was closed. They put in another workorder then the tech was sent out without notification, so we were not home. I called again and was told someone will call me with a reschedule date for the tech. I didn’t get a call. I have been going through this since August. It has been 3 months now since our furniture has been delivered. Technician did not follow through; my repeated work orders have been closed without resolution. So, we decided to go into store this past Saturday 11/23 hoping we get the issue resolved. I was supposed to get a call with a date that the technician would be coming out to look at our living room set and also a delivery date for the replacements. I called the store on 11/26 and spoke with Joseph he was supposed to call me back, but he didn’t. I called back in the evening and was kept on hold with no assistance for more than 15 minutes so I hung up. I sent the sales rep a text (she gave me her number when we were at the store on Saturday) letting her know what happened. MY PATIENCE HAS RUN OUT! Below are the details and pictures of the damaged furniture. I was not able to post the video of the living room set. By the way I ended up buying another living room set from Rooms To Go. It is obvious that Ashley will not get this resolved any time soon. - The drawers on the nightstands, dresser, and chest do not close all the way they are slanted. The chest is chipped behind one of the drawers which we didn’t notice it the tech did. - The storage bench doors are uneven and make a lot of noise. - When you sit on the sofa and chair you sink in low. The left arm of the chair will sink in when you put your elbow on it feels like there’s a hole. We are two meticulous adults in our 50s not obese. We don’t have any pets or small children living at home. The living room furniture should be in better shape it is obviously defective. - The “Stearns & Foster” box spring arrived with two huge holes on the center it was exchanged but the exchange was also damaged has a tear on the end, see picture below. I have received VERY POOR CUSTOMER SERVICE from Ashley’s Customer Care center and most recently from the Buford Store. I am not at all satisfied with my furniture. My experience with Ashley has been a total nightmare. Don’t waste your time & money.
I wish I could rate this as a zero. This review is particularly for the Ashley's two of the sales reps. Initially, when we went to look for a mattress there, the staff greeted us. The rep seemed friendly, but not very informative of the product they were trying to sell. He also told us there was free shipping and no hauling fee today for the old mattress. We were aware of the free shipping as well due to the website. There were a few specs related information that was not on the website that we requested. The sales rep who didn't know any of the information, went to the manager/colleague and came back with him. We encountered two salesman with completely different attitude when they returned. Both were rude and dismissive of our questions. (One of the questions we asked was about individlly wrapped coils. The first salesman said they had regular spring, the other said there were individually wrapped coils. We followed up with if he knew the count of the coils. The manager was trying to be sassy and responded "No, I don't know. Do you? Yeah, sorry can't help you there.") We knew at that time, they weren't interested in our business. In that short span of time, there was also a shipping charge involved. We politely ended the conversation and they both left from the area. When we were leaving, one of the guy saw us, but didn't care to say goodbye. The last nail in the coffin was when they saw my dad limping because of an injury, the first guy we talked to went in the corner, stared at us, and smiled/laughed. I could never figure out what went wrong?! I wished I had gone back and complained about the last part. This will probably be my last time at Ashley. I never realized customer service expectations from the sales reps were so low. I can even forgive for the rude customer service, but don't think there is an excuse to laugh/smile at a limping old man.
DO NOT RECOMMEND - LOOK ELSEWHERE! I would give a 0 star if I could. Purchased a table, chairs, ottoman, and sectional. The buying process was easy BUT they quoted me a delivery fee for a premiere service was charged $70 extra without being notified. Once the premiere delivery service showed up, they were completely unprofessional, didnt bring bolts to build the table, scratched my brand new floors, and couldn't fix any of the problems they caused. Broke a tree in my yard with their Ryder truck.. just absolute worst delivery experience ever. Then after all this the store was zero help. On both store and corporate level. Very sad this is how they do service!
Upon arriving we were greeted promptly, and all of the interaction had within the store at time of purchase was great. That portion gets 5/5 stars. It's the way that a few different things were handled afterwards that I wasn't, and am still not, pleased with. First, a few days after purchasing I noticed on my receipt that I had been charged incorrectly for delivery. I was charged $60 more than what was discussed. I called multiple times to try to talk to a manager over the phone about the discrepancy. I was told I had to come to the store if I wanted to speak to the manager. They did get everything corrected and the $60 credited back once I went into the store, but it was definitely something that could have been handled over the phone. I'm still not sure why I was asked to come in for that. Then delivery day came- the two guys that delivered the furniture were awesome, above and beyond helpful and friendly- this was no fault of theirs, but one of the items in my order was not available for delivery, and no one let us know ahead of time. All of the furniture I did receive was in new condition, though. I was relieved after reading some of the reviews about furniture arriving completely wrong, or damaged. I will say that the couch I ordered feels VERY different from the one I sat on multiple times in the showroom. I completely understand that it's new, and the one in the showroom has been broken in, but this is a huge difference. I guess I should have done more research on the couch before purchasing, but you live and learn I guess. I'm sad I thought I was getting a cozy couch perfect for naps and friends sleeping over, but instead I got a VERY uncomfortable couch. It isn't even close to what we sat on in the store. It is now more than 24 hours past the delivery and I still have not been given any information on when the missing item will be delivered. Overall the experience wasn't horrible, but there are definitely some processes that may need to be changed so that some things are handled a bit better for other customers in the future.
Very pricey. I do not understand why you have to jump thru hoops to get the best possible price for furniture. We have been researching a double recliner and dining set. Ashley Furniture makes the double recliner and online it is 1500.00 dollars less expensive. The sales staff obviously work on commission because every one that comes thru the door get this sales person who is salivating to see how much money they can get out of you! I hate it. While she was willing to drop the price, it was still not what it was online. While I will order the recliner and dining set from Amazon to save around 600.00, I will have to assemble it myself. I think 600.00 savings is worth assembling them myself.
Worst experience! First I received a broken and dented dresser. They then wanted to send someone out to fix a BRAND NEW dresser! I don’t want a new dresser fixed- he comes and he can’t fix it the part has to now be ordered. The part takes weeks to come, so they finally agree to send out a new dresser- that dresser arrives and guess what?!? Yup! It’s damaged too!! So now they agree to give half the money back and send a new dresser!! Guess what the new dresser doesn’t show on the delivery date! They set up another delivery date and this one shows up with a gash in the front! I will never order from Ashley again and still waiting for half my $ to be returned and at this point I should get a full refund!!! 😡
Found a few cute decorative pieces, but later discovered after delivery and use, the quality of their furniture is very poor
I went to the store three different times looking at the same sofa. On the third time I was going to purchase and they said that it was discontinued. It had only been a month since I had first gone in. Well we decided on a different one. It was delivered. The chase cushion had catches in it and I called immediately. I was on hold for over 30 mins and the person I talked to was totally Incompetent. I sent her all the pictures she needed and she still didn’t understand that there was a tear in my chase. Two weeks later I got my new one delivered, I opened it up and she sent me the inside like the actual cushion part instead of the cover. I’m beyond ticked. The store couldn’t help me and customer service was dense. Don’t waste your time because they will not make their mistakes right.
Very Poor customer service . If I can do , I won't even given one star. They should be Zero star. I went to the store and ordered my son's bedroom set in labor day weekend . It's been more than two months, they still could not able to put bed together. They came almost 5 times and every time they have some part missing or defective part which they have to take it back. Along with that, many times, they texted and told us they will come for delivery but they never showed up and I have to take the time off from the work, loosing time and Money and stayed home from 3 pm- 8 pm and then at the end, at 8.00 pm , after several calls , I found out that they are not coming today. I could not understand what kind of services do they provide and when calling to customer service, they transfer to different people and ultimately they say that store people will call to take care of the problem but no body call. I am so tired that I told them last time to pick up their furniture and we will buy from another store. Everything - metal frames, wood rails , nails are laying down in the room since last two months and we have to use the room like that. I am afraid , my 6 years old son can get hurt by opened metal frames. I would never buy from Ashley anymore. This is the extremely bad service one can ever get .
I purchased a King Bed Room set from the ashley furniture store in Buford Georgia for a little over 2 grand. The first available delivery date was two weeks away from purchase, but considering it was being delivered around my birthday, I was like iight cool. So on the day of delivery the movers brought the bed in and the head board was cracked. I am like really after waiting two weeks you bring me a broken head board. So they informed it would take two more weeks before I could get another one. On the second visit they brought another head board and it was Damaged as well. I called my sales rep to let him know of my frustrations and the a-hole said just sleep on the mattress. He showed no sense of urgency or concerned after I had just spent 2500 dollars with him. So after all that I waited for the third visit only this time they showed up with no hardware to put the bed together. I was so mad that I called the store again to ask for a discount or could they throw in another night stand for my troubles. A month to get a bed and all you can say is sleep on the mattress. I will not recommend this place nor will I shop at this particular Ashley’s again.
Great prices and fantastic discounts. Wonderful sale people like Mir.
Karen was very patient and really listened to what I was saying. Karen worked very hard to help me find the right peices for my home. I will be back to purchase more furniture from Karen.
I must say I am very disappointed in how Ashley Furniture's staff at the Buford Mall of Georgia location reacted and responded to a situation that happened to me yesterday. I went there yesterday to get warranty info on a chair I had purchased a year ago. After they were very helpful to give me the information, I then proceeded to walk around the store because I'm also interested in replacing a sofa I currently have. I was fine that nobody was helping me because I was only browsing at that point. I had noticed that most of the sofa's had the back pillow piece attached versus being loose. I was disappointed because it always seems to rip after a while when people sit down and it pulls the back forward. I then noticed a sofa that the back was all one piece, no attachment or so it seemed. I went to look closer at it because I was very interested at this point. I noticed there was a large gap between the two pieces on the side of the back. When I put my hand there to see what that was there was something very sharp that ripped a piece of skin off of my finger. I thought initially it was just a surface scrap but when I continued browsing I noticed my finger was bleeding and there was a piece of skin dangling from my finger that was cut. My finger at this point was bleeding a lot. When I went up to the sales desk to ask for a tissue or band-aid because the blood was dripping down my finger, I told them what happened; that there was a sofa that cut me and I was trying to explain to them where the sofa was so they could go over and look at it and make sure it got fixed so no one else would get cut. They all seemed to have zero interest in finding out what sofa let alone where the very sharp piece of metal was that sliced my finger. At that point I just walked out of the store in total disbelief at the lack of concern the sales staff had. They never even asked me if I was ok. My finger is now red and infected. I'm hoping I don't need a tetanus shot since it was cut on metal. I will never purchase another thing from this store. They have zero concern for a customer's well being.
Experience in store was very good...salesman very helpful and no high pressure. Paying $140 for set up is excessive (it took 10 minutes)... especially since they won't remove the old piece.
Cristina Urdaneta helped us find our dream bed room set. She was absolutely amazing. Recommend her 100%.
The store is amazing, Mario is awesome, he helped us a lot, offered all the financial options, was very patient, and explained everything clearly to us. We bought a living room and a bed room in the first visit.
Boring and uninspired
If I could give no stars I would. Extremely disappointed in the services. We paid for our furniture up front in cash prior to delivery, called to change delivery status due to closing on a different day. The warehouse made the change, but the furniture was still delivered on the original day that was to be changed. It was taken back and I called to confirm that they had changed my delivery date and they confirmed it was just a mix up in the warehouse and my furniture would be delivered on the date requested. The day before delivery we never received a text or phone call. I called the morning of the scheduled delivery and was told that my furniture would arrive between the hours of 4pm-7pm. At 6 pm on the same day I called to make sure they were still coming and I was told it would not arrive for another week. Then to make it worse, I was told parts of my furniture were not available. After being on hold for over 30 minutes and speaking to a warehouse worker, customer service, and two managers, (all of who said they would call me back at specific times but failed to do so) I still have no furniture. Needless to say, my wife and I are sleeping on the floor of our bedroom in our brand new home and our children don’t have a dinner table to eat at. Then they say they can deliver it but they expect us to take off another day of work to be available for it, but if we aren’t available we would have to wait until the next weekend. This place is a joke. I will never purchase another piece of furniture from Ashley Furniture EVER again. As soon as I get my refund on the furniture that I paid for in cash, I will take my business elsewhere. I do not recommend this place if you want your furniture on time or if you want quality service on your items. Each of the managers and people I talked to have little to none customer service. If they did, my situation wouldn’t have amounted to this. Thanks for ruining our move in experience. You were the only company that dropped the ball on deliveries and you couldn’t even make up for it.
Great place
Nice store. Staff was friendly and helpful.
Great service. I needed to order an individual piece that is part of a set, and an online agent was unable to help me with my request. I stopped by this store and got my order in hassle free. Price is what they said it would be over the phone, and the delivery date and time were accurate.
Nice furniture
My furniture was damaged the first time I received it. Not a problem, this happens. I was then told by two different people on two different days that my furniture would be delivered a week later which was not the case. I had to call and ask about it. No one notified me that it would not be delivered. At this point a sales manager told me that it would be an additional week on my furniture and promised that she would call me personally two days before the delivery. I have yet to hear from her. This is the very short version of the story. When I asked to receive my delivery fee or at least half of it back, I was again promised a phone call back by someone at this store.... I am still waiting on that call.
We purchase bedroom furniture from this store on June 4th today is July 11th and we still have not been able to sleep on the bed. We paid extra money for them to deliver and assemble the furniture. The bed slats were missing 3 center support legs. The delivery guy said he put in an order for the legs, but he did not. We have spoken to 5 different people who have all promised to have the legs expedited to us, yet here we are almost 6 weeks later and we are still sleeping on a mattress in the floor. This is unacceptable. We even offered to go and pick up the legs from the warehouse ourself. Nobody knows what is going on or how to communicate with each other. No one would pay this kind of money to sleep on the floor for this long.
Awesome service!
That place is pretty good for good looking, but not high end furniture. If you want in style furniture on a budget, this is a great option.
We purchased all our new house furniture from Ashley Home Store in Buford, GA. We received exceptional customer service. Nicoleta is wonderful! Nicoleta made our shopping experience fun.
I’m not sure if I could have found something I liked because I got to the store and it was closed. Apparently they close whenever they like and not at 9 pm.
Too many salespeople giving different prices for the same product.
Great section & they're very helpful
Stay away from this! They are the biggest crooks I have ever came across. They are worst than a used car sales man. They take advantage of people and should be ashamed of themselves. I will never do business with them again and I will make sure anybody I come across do not go to this place. I will make it my life mission to stop these crooks.
Beautiful showroom, friendly staff!
I wish I could give this horrible store zero stars. It was a terrible service. It is the worst place I know of furniture stores. I’ve purchase a box spring and bed frame from them. Once it was delivered, I’ve noticed a damage and a stain on it. Went to the store to talk to my sales person to possibly return. His answer was absolute no. I understand that there is a fine writing about the no return policy but I wish they have told me it prior to my purchase. And it is absolutely ridiculous that they do not return when there is a clear evidence of damage and stain. I like and trust companies that can stand behind their products. This was the most unpleasant experience I had with the furniture purchase. I will never spend a dime at Ashley’s. Nor will I recommend to anyone.
Great place to buy mattresses and furniture.. friendly people
Sigh. Thinking I am getting over my sadness regarding the way I was treated by Ashley Furniture. Bought a new bed, dresser, 2 nightstands and a couple of mattresses. See, I used to work there and...yeah, blah, blah, blah, mean people, blah, blah, blah. What has changed? Because I swore I would NEVER step foot in one of their stores again as long as I lived. We are buying a new house now and knowing what I know about the furniture the BEST place to buy is Assley. Prices are the best. Furniture is good, not as good as Macy's or Bassett or Haverty's or definitely not as good as Ethan Allen BUT you get the look for a much lower price and the quality is pretty darn good! Just look for the higher end pieces. LD
Great selection of furniture, mattresses and accessories, and the prices REALLY can't be beat... I highly recommend stopping here first to save big $$$, and the sales staff was awezome
Outrageously cheap material. I had my furnitures delivered on 4/6/2019 and found one side of dresser broken already without any physical impact on it in less than a month. Called the store and have been transferred over to different people for over an hour and could not speak to anyone who could resolve the issue this afternoon. My sales rep does not respond to my text request. They don’t deserve even 1 star. I am speechless and will try my best to return the product. My first experience with Ashley furniture is a nightmare and will tell all my friends and customers not to purchase anything from this store. Oh! Btw, I encounter many customers looking for good furniture store due to nature of my job- loan officer assisting people to get a new house. Unbelievably disappointing experience.
All of my furniture in my house came from Ashley, but there management team sucks ,and they all have bad attitudes! You just lost a loyal customer of 15 years ,after the service we received tonight!
If i could give zero stars, I would. Scheduled for delivery on Monday(guaranteed) the 22nd, never received my confirmation call so I ended up calling the customer service. Found out the salesperson put in the wrong phone number and also misspelled my name, so nobody was able to reach me for the confirmation therefore I never had the chance to confirm for my delivery date/time frame. upon speaking to one of the customer service representative, I got told that they updated my phone number to the right one, and that I should be able to get delivery by 7pm. I waited and waited at home all day, no phone call whatsoever so I call the truck driver(listed on the delivery tracker) and find out that my phone number was NEVER updated, so my delivery got cancelled and they left to go back to the warehouse. Angry and upset, I call ashley furniture store and the lady on the phone sounds as annoyed as I am (i don't know why), tells me to talk to my salesperson instead because it's solely HIS fault, not theirs. I understand that it's not HER fault, but when a customer is angry because she wasted her whole day at home waiting for her guaranteed delivery which never came due to the mistake the company has made, apology should come first. Now I have to schedule another delivery date and waste another whole day at home waiting.
Just 3xcellent
It was my first time purchasing something as big as a new living room set as well as a bedroom set, so I was very nervous going into a store with salesmen! Immediately when my boyfriend and I walked in the door, a man greeted us with a big smile and said asked if we needed assistance. NV Thomas (our sales associate) knew we needed a sectional sofa so we started there. Starting off by asking what we wanted- style, color, fabric- we found a few options and debated on what me and my boyfriend liked. That was big for me. He didn't pressure us into liking something! It was our decision and he helped a lot with the decision-making process by asking on a scale of 1-10 how much we liked things. We settled on a wonderful sofa and next we needed a bed and mattress. Same process, took us to different things that fit our criteria, asked how we felt and we ended up finding the perfect bedroom suite. And if it weren't for NV showing us just one more- we wouldn't have found the one we bought! All in all, this experience was so painless, easy and fun! NV has such a great personality, is easy to talk to and very knowledgable about the products. He also saved us a LOT of money and made sure we didn't miss out on any deals or special offers. I never felt like I was being forced or pressured into anything. After about 2 hours of shopping, we left the store glowing with excitement because we now are owners of gorgeous furniture and it was all made possible by NV Thomas at Buford Ashley Furniture! Thanks so much and to anyone going to this location- you better ask for NV!!! :)
Over pressured by salesmen....as always.
Great finds at reasonable prices
Found just what we needed at great prices and quality also found Sharon Henry a truly amazing sales person who helped st every step. I would’ve given this review 5 stars but I couldn’t get all the discounts I wanted 😂 Maybe I was in to much of a rush with the initial review, but Sharon was great....Update...3.13.19 Dining room set (1) delivered with serious flaw in tabletop finish. Unacceptable to keep, technician showed up to try and fix, couldn't do so. Ashley to replace entire set. Waited until 3.26.19 for replacement delivery. Second set was in worse quality/shape than original, declined delivery, and asked Ashley for a complete refund under warranty. Will keep posted as to progress/success........
My husband & I visited this store today. We were greeted at the front door.I asked them where Tv stands were at & their reply was scattered through out the store. I must have seen 10 employees doing absolutely nothing, nor willing to help us.I will NEVER go to this store again.POOR customer service!!!!
Me and my family went to the Buford location and a salesman by the name of Al. He was very friendly and knowledgeable. The store and the rest of the reps were nice as well.
I wish I could give this horrible store zero stars. They have signs all over stating next day delivery - they don't actually have next day delivery. Was told my sofa would be delivered the next day...come to find out it was scheduled for delivery a week later. The Manager did not offer to help in any way...they took my money out immediately, but say it will take 5 days for them to refund. Called the 800# for customer service twice and was on hold for over 30 minutes each time - no one ever picked up the line. Every time I have been in this store I am the only customer. It is obvious why. The sofa was $100 more in store than their website. How can a business have so many false advertisements? Run as fast as you can!
Sharon was absolutely fabulous to work with! She was friendly, knowledgeable, and we were in and out in no time. If you go to the Ashley HomeStore at the Mall of Georgia make sure you ask for Sharon to get the best assistance.
Great huge store...so many options with reasonable prices.
A nice selection, good prices & helpful but not pushy staff.
It was a great moment we were enjoyed with Ashley homestore , 3295 Buford Dr , Thank you so much Mr , Al Haroon Al Rashid I really Great full to you...! May Allah bless you ! Thank you so much....!
Al is a great salesman and I would highly recommend him .
Sharon was amazing and made the process very easy!
Al was very enjoyable and helpful. 🙏
Did my browsing and selections online and then came to this store to look at everything in person and make my purchases. Worked with Al who was super helpful, as was the manager. Found everything we needed, made the purchase and scheduled delivery in less than 30 minutes! Excellent, painless experience!
Nice selection
Al is very knowledgeable and a joy to deal with!
I am sorry that I had to give one star. This was without doubt the worst shopping experience we have ever had, we decided on sofa set and paid upfront the entire cost. The sales person seemed to be very new it took him several attempts to place our order finally after about 30 minutes he had to ask for help, I knew then we were in trouble, and boy was I right ! They gave us a delivery date of 1 month!! " WHAT" , but okay, we waited. The day before delivery they called and said the sofa we had bought was discontinued, the table we bought was on back order and they were only delivering the 2 chairs . "ARE YOU KIDDING ME " obviously we asked for our money back after being put on hold for 20 minutes the customer service representative came on the line to tell us she would call us back. We did get our money back, but we wasted an entire month. VERY POOR CUSTOMER SERVICE!! On a positive note we went to MACY'S HOME FURNITURES, we found a beautiful set for a lower price, they delivered in 3 days and did not take our money until the date of delivery. Ashley should take a page out of there book. I BEG YOU DO NOT TRUST ASHLEY HOME FURNITURES!
Sharon was very knowledgeable and helpful and we got our couch ordered very quickly. We're excited to receive it next week.
Great experience buying my son's bedroom set from here Karen was very helpful and nice, She showed us many options and helped us picked the right one!
Good beds
I highly recommend you asked for Sharon Henry to assist you when shopping at Ashley's. Sharom was extremely knowledgeable, kind and had excellent recommendations. She went above and beyond our expectations and made Furniture shopping fun.
Great selection and Al was very helpful and patient!
Great sells person.
Sharon Henry was very helpful to my husband and me in our search for the right adjustable split king mattress. There were many things to consider & she patiently listened to our needs, explained all options available at Ashley Home Store, and answered all our many questions. Our adjustable bases and mattresses were delivered and installed well within a few days and the old ones taken away. We would recommend those considering mattress or other furniture purchases to check out Ashley Home Store at the Mall of Georgia and be sure to ask for Sharon Henry.
Sharon was great to work with! She was very knowledgeable about the different sectionals on the floor and answered all of our questions. I highly recommend using her and Ashley Furniture Store.
Sharon Henry was very professional and friendly and helpful. I will recommend her to my friends!!
Great Service
Be very care and ask for any policies when purchasing anything. DO NOT take the sales accosicates word for anything. After purchasing a very expensive Matress and following their guidelines I exchanged it for another matress that was $1600 dollars cheaper (original sales price was over $8,000). Before doing the exchange Titus the sales associate informed me that the difference would be refunded to the original card purchased on. I waited over a month for the credit to hit our card before calling back and inquiring. They would have never called me if I didn’t inquire on my own. The sales manager Brad told me on the phone that he recalled this event and that I was to be informed that this was not possible. This information was never relayed to me. I was told that credit could only be give in form of store credit. Which might have been fine if I don’t finish furnishing house and now am left with a credit I don’t need that I CAN ONLY use at their store in Buford. I contacted corprerate and the Regional Manager. They would not honor their word. So just be weary that this company’s location and regional management does not honor their word or their costomers. I hope this prevents a similar situation in future costumers. Remember folks a company is only as good as their word and costumer service. They should have honored what was agreed upon.
Did not acknowledge
Do not buy furniture from here. Was told by salesman I could return some tables I purchased if they didnt fit where I was using them. They were delivered didnt work called the store and they wont take them back. Now I'm out 700 dollars. Shady business practices if you ask me.
Al was superb. I must say he is knowledgeable and insightful . Thank you for assisting me with the "best" shopping experience . With that said,I love your patience and interest in my vision.
A pretty decent place to buy furniture! Just be careful about all the up charges. What you think you are paying for a room or a piece of furniture is not nearly what you will end up paying. If you keep this in mind, and negotiate with the store staff effectively, you can mitigate this, and get a pretty good deal. We will be back to the store, but we will keep the above in mind. Buying furniture is unfortunately like that, but this place is probably pretty typical.
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0% interest for 5 years^°
No interest for 60 Months^° - In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card. Equal monthly payments required for 60 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in monthly payments.
^°Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next whole dollar. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/16/2024 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.