Ashley Store Canton, GA

My wife and I recently moved to Canton, GA, and visited Ashley’s Furniture in hopes of furnishing our entire new home. We purchased a kitchen table, several chairs, and a bench. When the delivery team arrived, they seemed irritated that we wanted to inspect the furniture for defects. We told them we’d look over the pieces before and after assembly. During assembly, they put the table together backwards. After we pointed it out, they reassembled it correctly, but in the process dropped several pieces onto our wood floor. Once finished, they rushed us through inspection, shoving an iPad in my face for a signature and giving us barely 30 seconds to look over the items. Their tools had been placed in such a way that they covered damage — a cracked tabletop and a chair with a hole in it — which we discovered as soon as they left. I called the store immediately. The manager seemed concerned and said she’d file a claim and that someone would contact us right away, but also mentioned there would be no refunds since we had signed for the furniture. After a week of silence, we called the 800# only to learn there was no record of our claim. We had to start over, send photos, and wait for a technician to “service” our brand-new table. We were told to expect a callback in 72 hours. A week passed with no contact. Another representative promised a response within 2–3 days. Again, nothing. The table was purchased on July 26 and delivered on July 30. As of today, August 13, we have a brand-new but cracked table and a damaged chair in our kitchen — along with a lot of frustration and wasted time. The complete lack of accountability, responsibility, and customer support has convinced us we will never purchase from Ashley’s again. At this point, we don’t even want the furniture anymore due to the stress and aggravation this experience has caused. Paying for the furniture was the only part of the process that was quick and easy — go figure. We would not recommend the Canton, GA Ashley’s Furniture location to anyone, not even our worst enemies.

Had a great experience with Kai and Michael! Purchased a queen bedroom set seamlessly at a great price. They were both so kind and helpful!

Drew and Tyler are awesome and very patient. Great to work with. 100 %

The salesperson was friendly

Everything seems great when you’re in the store and they’re trying to sell you something, but good luck getting a hold of anyone once you leave. We originally purchased a sofa and loveseat, but later decided to change our order to two sofas. We called multiple times, and no one answered. When we finally reached the so-called customer service center, they assured us that the order could be changed and that we’d receive a confirmation call within 48-72 hours. That call never came. We followed up, TWICE, were told that the order was successfully changed, and thought everything was settled. Well, guess what got delivered today? A sofa and loveseat. Exactly what we originally ordered—not the change we were promised. The whole process has been a frustrating mess, and the lack of communication is unacceptable. Once they have your money, customer service is nonexistent. Would not recommend if you expect any level of post-purchase support.

My boyfriend and I bought two Tempur-Pedic pillows a MONTH ago. The manager told us he would personally pick them up and have them in-store for us by March 21st. Instead, the pillows were suddenly shipped without any notice—no call, no email, no tracking number. Now, it’s almost April 1st, and we still don’t have them. Worse, no one will answer our calls. Terrible customer service. Don’t shop here.

I had an amazing experience at Ashley’s Furniture thanks to Matthew Jones! He was incredibly patient, knowledgeable, and went above and beyond to help me find exactly what I needed. He took the time to answer all my questions and made the entire shopping experience smooth and stress-free. If you’re looking for top-notch customer service, I highly recommend asking for Matthew. Thank you for your outstanding help!

Great showroom. I have shopped here a few times. I was greeted and helped by Emily the last couple of times. She is super friendly, helpful, and knowledgeable about the current sales and products.

This is terrible company including store . they delivered a defective sofa and not ready for replacement or Return. DONT EVER buy from any of there stores or online . This is a scam Company

This review is solely based on the sales experience and not related to delivery or the product itself. My family and I went in yesterday on a whim looking for a futon and we were kindly greeted by Emily. She let us know there were no futons to try as they were only sold online. She the showed us some sleeper sofas and informed us of the President’s Day promotion. The entire time she was never pushy and was very gracious. We felt we needed another day to consider purchasing an actual sofa instead of our intended futon and she did not make any stink about it. Sure it’s a sales persons job to convince you to buy something, one should know that entering any store. Her tactic was simply not aggressive and we appreciated that. When we returned today to purchase the intended sleeper sofa Emily was not around and instead we worked with Drew. Drew’s demeanor was incredibly soft spoken and gentle. He promptly got all documentation we asked for, clearly laid out the options, didn’t hide any pricing details and to top it off he treated our toddler very kindly. Again, it’s a sales persons job to make you feel comfortable; however, I’m sure we have all felt the irritation of someone over aggressive. I couldn’t have asked for a better “sales” experience. Hopefully the delivery and furniture meet the same standards Emily and Drew exude, but if not it is not a reflection on them. Kudos team.

They lost my new couch. Oddly enough the delivery truck showed up empty. Waited all day for a call back from mgmt. but no one cared to call so I had to go in for a refund. Bad first impression. Don’t waste customer’s time.

Bought a bed set, and it was a smooth purchase. I've always liked shopping at Ashley Furniture. Ask for Jennifer. She's so wonderful and helpful.

We have bought furniture from other places like Woodstock furniture outlet that sell Ashley pieces, but we had not shopped at the store just down the road from us near the goodwill in Canton. The store layout was excellent (not cluttered). You could easily locate and compare pieces you liked. The lady who helped us, I am not good remembering names so I apologize, but she was amazing and very professional. She knew the products and helped us cut cost and get the best financing deal. She is tall, kind, and as I said very professional! Definitely give this place a chance!

Jennifer was very helpful as soon as we walked in. Patient and professional. Would recommend.

Amber went above and beyond with helping us find exactly what we needed right in our price point! She’s absolutely amazing!!

Terrell was a good. Awesome service. Will buy from than again

Five stars for Amber!! She was knowledgeable and excited, making the whole process a breeze.

Love this place! Great selection, as well as pricing, will match if you see elsewhere any their support can’t be matched. Jack Wyatt was the best

Jenna was absolutely fantastic. She met me with a smile and patiently showed me different choices, the cost, and helped me price out multiple options all while being cheerful and paying attention to detail. I will be returning to Ashley for my future furniture needs and strongly recommend the Canton location.

Jack Wyatt at the Canton location of Ashley Furniture is the absolute best!!!

I had the best experience at the Canton Ashley Furniture store yesterday! As soon as I walked in I saw smiling faces and was greeted immediately by several employees! I was assisted by Jack who was a new employee although you would not have known that by the knowledge he had! I left very happy with my purchase! Go check them out!

Visited the Ashley location in Canton. Was greeted right when I came into the door. Nice and polite staff. Jennifer Remillard was the employee that helped us and she was very professional, knowledgeable, and helpful. She helped us make a correct choice on our living room furniture set based on our needs. Very appreciative and thankful for her help. Prices was also competitive. Highly recommend if you’re in the market for new furniture.

I went to the Canton store today and had a fantastic experience. Terrell was incredible. Very helpful, knew his products and was very willing to look in the system to show me other options In the color I was looking for that were not on the floor. I was able to find exactly what I was looking for. The prices were great and there was a special for free delivery if I bought today. They are also able to deliver in a week, where other stores were telling me the end of December or January. Thanks Terrell!

Amber was great to assist with all questions.

Highly recommend, my boyfriend and I loved our experience here. Thanks Norabelle for all of your help, 5/5!

Amber was very helpful and informative. The whole process of my purchase was wonderful from start to finish.

Terrell is awesome, I would only buy furniture from him. He truly makes me feel comfortable not pushy

Great experience and service with Sal at Ashley furniture. He made our process smooth and easy. Thanks!

Amber helped us and she was wonderful. Very sweet and helpful

we visited Ashley’s for the first time today and it was amazing. Amber helped us find the perfect living room set for our new living room. thank you so much Amber we will be back.

Great Service from Fatima

Amber did a fantastic job helping us purchase our dresser and night stands! Thank you!

Excellent customer service and a reasonable price

Sal was awesome to work with and very helpful!

Buyers beware! My husband had major back surgery. My husband needed a recliner that he could get out of. So I purchased a Lyft recliner. I was told by the sales guy that it would fit a 6 foot man and then it fully reclined. He also told me the color I would be receiving. When the chair arrived, unfortunately my Husband had a week postop surgery appointment. I was not able to be there to receive the chair so my mother came over who did not know what the chair was going to look like and except the delivery. When we got home I noticed that the material of the chair was incorrect. The chair was for a child size person, and it did not fully Recline. I immediately went to the store and was told by the man that runs the financing that it could be returned and all I needed to do was send in photos. Now I’m being told that I cannot return it. I must exchange it at this point I don’t need it.. This will be the last time Ashley’s furniture will ever get a dime of my money and I’ve spent about 10 grand in their store. All the store does give you the runaround and lie to you. If I could give zero stars, I would.

Teressa made our shopping experience at Ashley most enjoyable. She let us know of all of our buying options, but didn’t pressure us into buying anything we weren’t interested in. We couldn’t be happier with the furniture we ordered and the service we received.

Salvatore was awesome!! He showed us the perfect table for us. He was warm and friendly and answered every question we had. I am definitely coming back. Thanks Salvatore!!

Salvatore was exceptional with his service and knowledge. He was great to work with.

Teressa, over at Ashley Furniture in Canton was wonderful and helped me out and get the new bedroom set I was looking for. Very much appreciate her and recommend her.

I highly recommend Ashley Furniture Outlet Store. Fateme the store manager, was absolutely amazing! Her customer service was outstanding and I was completely impressed with her professionalism and knowledge of the products. I will definitely come back!

I ordered a sectional and waited more than 3 weeks for it to be delivered. I got the confirmation emails, text the days before and a phone call the day of saying it would be delivered in 15 minutes. I stayed home from work and gave away my furniture. After I called them after an hour had passes checking on the delivery to find out the product was on back order. Now they are saying they don't know when I will get my order. I have also been told multiple lies about my sectional being in stock and delivery dates. Manager say it will be here August 14 but speaking with another employee they tell me all the dates are tentative.

Bad service

Fatima and Sal were amazing! Great customer service and so helpful.. took the time to explain and answer all my concerns.

It was my first visit and I enjoyed the atmosphere. The staff was very cordial and professional. The store has a variety of beautiful furnishings; the cost very reasonable. I will be returning. Great job guys!!!!

I do not recommend the Canton location or this company. I need Ashley furniture to act with integrity and have been waiting to hear from them. I've had ongoing issues with a particular order now since July 18th and have spoken to 4 different people since then bc of my own persistence and it's been ridiculously frustrating. I have half a bed they initally left in my kid's room on July 5th and need to rectify the issue. The store manager didn't return my initial call and all my calls since this began now ring through to somewhere other than the store. Please contact me if you can help and I'll provide my case #

Went to Ashley's and we were immediately greeted by a friendly staff. They were attentive but not pushy. The salesman was extremely knowledgeable about their products and answered all of our questions. The purchase was easy and loaded into our vehicle relatively quickly. I would definitely shop with Ashley again!

Came in today and had great service from Fateme :)

Great experience.

Great store, value, and quality of products.

Fateme was WONDERFUL and a huge help to me. I had a lot of questions during a very busy day and she answered every single one of them.

Not sure how this is considered an outlet store. Staff wasn't very helpful. Could just be that it's close to closing time. Not impressed

Sal was great to work with and very helpful. Stress free shopping experience

BAIT AND SWITCH! Two months ago I ordered a $3500 furniture set with what I was told was a 5-year protection plan and have now uncovered that TERRELL never added the protection plan-- as we specifically discussed, I specifically told him to do, and he told me was done! I called the manager ANTOINE who said that I was SOL, they are unable to help me. Cheap furniture, poor quality, terrible service, NO HELP FROM MANAGEMENT. These people are bold-faced liars!

Fatima gave outstanding customer service!!

Sal was great and very helpful

I worked with Sal to get my new entertainment center. Very easy to work with and made me feel good about the purchase! Definitely recommend

Terrell was absolutely amazing to work with! He was extremely knowledgeable about all of the different products and super friendly! You won't be disappointed working with him! We ended up going with the Lindyn Chaise Sofa! Can't wait for it to be delivered!

Salvatore and Fateme were an Amazing sales team ! Very professional and personable!

Terrible service. Just came in with a list of items this evening that I was interested in and ready to purchase after seeing, as well as a list of items I wanted to look at to narrow down my choices. There was one salesman at the door that approached me right when I walked in and I let him know I wanted to look at the Skempton Dining set and Derekson TV stand, and to look at several couch and loveseat pairs. He walked to the back for awhile, then never approached me again, instead he went to talk to the two people behind the desk at the front (that never acknowledged me) and watched videos of people getting arrested on his phone (the audio was loud enough to hear as I walked around). Came in ready to buy today, and instead was ignored while I walked around for half an hour. If this is the expected customer experience at Ashley, I'm willing to pay a little more elsewhere to actually be treated like my business is desired.

The service was amazing, my store associate Desirae really helped me out.

Don’t believe what they tell you warranty isn’t nothing at all

Great customer service and got me a really good deal. Thank you so much Sa

First time at Ashley..Great experience. Terrell was super helpful and I will do all of my furniture buying from Ashley.

Desiree was very knowledgeable and helped us find the perfect couch!

Terrell was amazing in assisting with my purchases today! He was able to answer my questions and he made the process a breeze! Will be returning for future purchases.

Terrell was a great help finding living room and bedroom furniture! We had a big selection and an easy experience here

Desirae, Makaya, Chris and Jennifer were amazing.

I walked in with the intentions of purchasing a new sofa and possibly a dresser. We barely stepped inside the door when a man walked up and said he was our concierge. I don't need a concierge. I want to browse, talk to my spouse in private, make my decisions, then have someone help complete the purchase. This may not be the case for everyone, but I'm sure there are thousands of introverts like me.

The service was wonderful and Desirae is the sweetest person!I would definitely recommend her and this place!

As me and my brother walked in two unnamed guys started questioning us about our age. I am 18. One guy was white with brown or orange hair and the other guy was black. The white guy procceded to ask me and my brother if we just skipped school and other questions. When they began to talk to us they didn’t even give us there names. They were very unprofessional.

Great, friendly, knowledgable service!

Chris was very helpful.

Kenya was amazing! Fun to interact with and excellent knowledge of products. Will definitely return!

Chris was super helpful!!

Ordered two recliners on April 9 they promised delivery on April 25 and they said well it’s not in stock so we’re gonna move it up and move it back to May 9. they never sent email or anything to inform me. We waited all day long for them to come out. just brought my wife home from major surgery in Northside Hospital. I want her to sit in a nice chair and now she has nothing. I’ll never go back to Ashley furniture again they’re worthless.

Terrell great sales person really helpful..also management was extremely helpful!!

Terrell Brown did an amazing job helping me pick out my furniture. Thank you again for all your help!!

I got the pleasure of working with Desirae today and she did not disappoint! I will definitely be back

What a wonderful experience! Bought 6 dining room chairs. Everyone was great, especially Carly. 2 chairs had an installation problem and once again Carly to the rescue who said bring them in and Lindsey would take care of us. Lindsey, who works in the Warehouse easily put together the 2 chairs without making us feel dumb 😂 Way to go Lindsey! I didn't think Customer Service existed much anymore, but the employees of Ashley Furniture Outlet in Canton, GA were exceptional. The team of Carly and Lindsey made our day. Thank you!

Terrell Brown was unbelievably compassionate and knowledgeable in helping us with our needs. My better half is having knee replacement and we needed a specific type of recliner. He found it for us and completely made sure it fit our needs. We will return!

We came in to pick up some furniture to help accommodate guests who were staying with us for several weeks. Desirae helped us find a set (on sale!) that we could take home same day :) The warehouse team went above and beyond to help us get loaded up. Now our guests are comfy in our new TV room.

(Translated by Google) Sal took excellent care of us. He answered all of our questions and gave us several suggestions. Very patient and professional. Excellent service (Original) Sal nos atendió excelente. Respondió todas nuestras preguntas y nos dio varias sugerencias. Muy paciente y profesional. Excelente servicio

Had a great experience purchasing a couch and mattress. Carlos was very helpful and knowledgeable about every piece of furniture I had questions on and made the whole process quick and painless. Will definitely be back.

Love my shopping experience at Ashley outlet canton, GA. Chris and Kenya were amazing will be coming back.

Love my visit to Ashley Outlet on Marietta Highway, Chris and Kenya were so knowledgeable about the Temper-Pedic beds. I will definitely be back to shop again. Highly recommend this location!

Had an Amazing experience today at this store. The staff was incredible. Chris and Lindsey provided excellent customer service and made sure our experience was awesome!! I definitely recommend coming here to furnish your home. Great products and prices.

Great service today! Staff is very friendly and welcoming, especially Kenya she ensured we were comfortable and confident in our choices.

Desire was great all personal was awesome

Terrell was absolutely knowledgeable and helpful

My daughter and I purchased a new livingroom set feom Ashley's Furniture Outlet in Canton Ga. Sal was our salesman and what a great job he did on representing the company and getting us what we wanted. THANKS SAL YOU ROCK!!

Sal is the best!! Very chill and so many good vibes when this man approaches. Answered all questions I had and even gave examples! 100/10 recommend thank you Sal! 😊

Desirae was amazing and helped me find a new sofa! So personable and funny

Carlos was fantastic and smelled so good. What a class act

Sales stayed right with us throughout our purchase which actually made the sell.

Wow wow wow!!! Desirae was AMAZING!!!! She was so patience with me especially because I can be very indecisive haha but she was soo sweet and kind and the managers were also so sweet, I just had the most amazing experience!! Got everything I wanted and left with the biggest smile on my face!! I would tell anyone questioning to come here don’t walk but RUN!!!

Terrell was amazing! He found me the perfect chair and sectional for my family!!!! Thank you!!!

Carli was super helpful! Great price too.

We were very pleased with our trip to Ashley Furniture Outlet today. So many great deals! Desiree was wonderful in assisting us with our purchases today. Very helpful and great customer service. We will be back!

Desiree was amazing. She was knowledgeable and efficient. We will definitely be back

So we found the couch set we wanted, were told the couches were on their way on the 27th. Couldn’t track them, insta chat said they were officially on the truck and we were getting them that day and to not worry. The window of time was between 12:15 and 4:15. 4:20 rolls around and I had asked my husband if he heard anything. Nothing. They told us somehow our entire order had been cancelled. Squeezed us in for the 29th, making us rearrange our schedule. They promised us compensation, and then we were told no compensation. They can’t even own up to their mistakes!!!! Definitely NOT going through them for my bed set, the rest of my living room furniture, nothing. Y’all could have had THOUSANDS from us and you just lost our business! Don’t order from this company!!

Sal helped us find an amazing couch and ottoman! He was knowledgable, professional, and helpful. We appreciate all of his help! On another note, the prices here are really great. We checked selection and prices at many competitors. We found better quality here at the outlet than the competitors!

Terrell was a great associate. He helped walk me through options for a coffee table and gave me the space to make my selection.

Horrible experience at the Ashley Outlet in Canton, GA. We ordered over 3k worth of furniture and eventually had to cancel our order 3 weeks later because of incompetent people that could never give me a straight story. When we ordered everything in the store, we were NEVER told that some items could be on backorder. I received a call from someone in India telling me that most of my items were on backorder and would not arrive on my scheduled date. I then called the store in Canton and was told that only a couple of items were on backorder and most WOULD be delivered. My deliver date changed over and over again. The last straw was when I recieved a text that wanted me to confirm my delivery on 3/30, so I confirmed it. I then received an email a couple of hours later telling me that my items would not be delivered until May 2nd!!! I ended up canceling the order, and ordered everything from Wayfair. FYI, I suggest checking out Wayfair before going to Ashley. You will find better stuff and the delivery date won't change 5 times!! This has been one of the worst customer service experiences of my life, and I will never step foot in another Ashley store.

Had a rough start to the day but it turned out perfectly. Car wont start and while waiting, browsed the Ashley Furniture Outlet. Was looking for a recliner for my mom. She just had hip surgery and spent the past 2 months in a rehab. She is 93. When the salesman (Sal) in the store heard us, he called us to the back of the store and showed us the perfect recliner! Its a powerlift chair!! It was then reduced even more by the manager (Lindsey). I cannot express how grateful I am for these two people! If you get a chance, take a minute and check this place out! Thank you Sal & Lindsey

Sal is awesome! We came in with a specific need and he jumped right in! My grandma is coming home from the hospital with a broken hip. We need a recliner that she can get in and out of without trouble. He brought us right to a lift chair. Sal saved the day!

Makaya is an amazing customer service rep she needs a raise. Very grateful for her customer service

Carlos was amazing today. He answered all of my questions and helped me with my selection, It made my purchase effortless. He even helped me to save money, which is always a bonus.

Thanks for all help Terrell Brown at the Canton location!

Terell was so helpful and patient and very kind... I was able to get all of my needs met in one trip!

Terrell was very friendly and knowledgeable. He helped us with our sofa and went above and beyond.

Terrell helped me today and he was great! He was knowledgeable and got me in and out. Great experience would come here again!

Desirae was attentive and patient as we shopped and sat on every couch in the store. She helped us pick out furniture for every room in our condo. We will definitely come back to look for decor to complete our project.

CARLI is an amazing person. So very helpful and caring. We were very pleased with our purchases

Carlos was awesome! So thorough and very accommodating.

Makaya was the best customer service representative! Super sweet and very knowledgeable. Great help!

i am senior citizen it is sometimes difficult for me to make effective choices when shopping, Makaya was helpful and paid great attention to detail. She took the time to help me make the best choice for my purchase. Truly brings us back to a time where customer service was held to the highest standard !

Great prices, exceptional customer service. Thank you Fateme and Carlos!

Sal was very nice and helpful. Got a great deal. Thanks!

Sal helped me get in and out with a great deal today!

Just purchased a loveseat with the help of Carlos at the Canton location. His level of customer service and friendliness made the process a breeze!

Sal was awesome!!

Amazing place to shop!! Make sure you guys look for my man Sal!

Sal helped us find the best deal for our budget and was super kind!

Had a great experience both Sal. Very helpful

Carlos and Lindsey are great! Helped us so much and we’re very professional.

Makaya did such an amazing Job helping us with our order! She really deserves a raise!!!!!!

Makaya is an excellent sales representative.

jennifer was so patient and helpful with my order

Carlos helped me and was not pushy. Great guy and a great experience l. Thanks again Carlos!

Sal was great! Helped us right away!! Got us a couch within minutes!! :))

Sal was one of the best salesman I have ever met

Jackie helped us out today and was so helpful ! He let us take out time in deciding and didn’t put any pressure on us while doing so ! Answered all of our questions with no hesitation and overall made the experience so easy and great for buying a new couch! Go see him !

Great thorough customer service from Makaya at Ashley Furniture in Canton. I called, she was very responsive and attentive- thanks- 5 🤩

Great location and really good prices on almost everything in the store. Carlo and Lindsey were awesome and very helpful. If you’re looking for nice furniture at friendly prices, must come and take a look!! We’ll be back.

We were helped by Carli! Since we came in she was knowledgeable and extremely friendly. She was great. ALL of the staff was wonderful!

Carli was FANTASTIC! We will be looking for her in the future! Very helpful from the door.

CARLOS is great helper

Jackie was awesome

This store is amazing, and our Salesperson Sal made the experience even better. He didn’t hover around us but was always attentive when we had questions. He made our buying decisions and experience very easy.

Everything went great! Very helpful employees. Me and my wife did business with Evan and everything was very smooth and professional! Definitely coming back for outdoor furniture!!

(Translated by Google) Terrell B very professional in his work and very good quality furniture (Original) Terrell B muy profesional en su trabajo y muebles de muy buena calidad

Terrell Brown was extremely knowledgeable courteous and helpful we will revisit this store many times.

Sal was great!

Sal really helped us out with finding the best deal

Carlos was amazing! We said we played dnd and he immediately took us to tables and furniture that was perfect for playing!

Wonderful experience.

So glad I went here everyone was super nice and Jackie was extremely helpful!!!

Very helpful

Terrell brown did awesome 5* all day

Carlos at the canton store was very helpful.

Sal provided great service today.

Terrell was very helpful, he took the time to look up items we wanted and searched where we could see the set we wanted to purchase. The store has great pricing on their items and everyone is very friendly and knowledgeable about their products.

Sal did a great job!

Sal was fantastic! Helped us with us furniture needs and answered every question!

Brian and Carlos were the best. They were knowledgeable about all the products we had questions about from the low end itmes to the premium items. The tempurpedic twin adjustable bed with cooling and warming capabilities that included a Bluetooth sound bar was awesome, but we couldn't pull the trigger yet. Definitely recommend Brian, Carlos, and their team of trained professionals.

Sal and Fateme helped us find our perfect couch! Super comfortable furniture at a good price with amazing customer service.

Super friendly and knowledgeable sales person, Sal, was very fun to work with. We will definitely be back!

Customer service and inventory were fantastic . . . Also our salesperson - Jackie A. Turner (sp?) was both attentive and thorough . . . Thanks for the assistance!!

Salvotore and Brian were awesome. Great experience. Thanks so much

Sal was a very pleasant sales associate. He is kind, helpful, knowledgeable and polite. All of my needs were met and he took his time explaining any questions I had in detail. I will definitely recommend Sal and Ashley Outlet to my friends and family.

Sal was very helpful and patient. We came initially for living room furniture but ended up buying a new mattress. Both Sal and Brian were informative and detailed about what we were being charged for.

Terrel Brown is awesome. Give him a bonus.

Sal did an awesome job helping me pick some awesome furniture!

Sal was very helpful. We found the perfect mattress. It was a great experience.

Carli is just a pleasure to work with. She’s extremely knowledgeable about the products. She was patient while answering all our many questions!!!!

Mike C gets an A today, he did a great job and very nice and enjoyable to work with

Needed a sectional, and Ashley and Brian took the time to find and piece together exactly what we were looking for. We are return customers to Ashley Furniture and would recommend this location in Canton to anyone. Mike

Purchased two queens beds and a nightstand and paid for the $99 delivery. I was not offered set up of the beds on the initial delivery and the drivers simply put everything in the garage. After assembling the first bed myself. I went to assemble the second bed and the foot board was not the correct size. After contacting Ashley customer service multiple times I was able to get a new delivery date for the replacement footboard. Once again the delivery came today and they were given the incorrect footboard. At this point I am not sure how Ashley furniture is able to run their business as they can’t seem to figure out how to deliver the correct foot board for a queen bed. It is also very difficult to actually talk with a person that is able to help with issues. Almost all representatives that I spoke with were only able to read off of their screen and were not willing to help given the situation at hand. I can only be certain of one thing, I will never be shopping at Ashley again. Living Spaces will be receiving all of my business going forward. I would highly recommend going with Living Spaces over Ashley Furniture.

Love this location. Sales people are friendly and give you space to shop and compare. Manager is extremely helpful.

Sal was a huge help with furnishing my new home. He is very knowledgeable about the furnishings and gave us great discounts. Fatima was also very helpful with explaining the delivery process. The showroom layout makes it easy to find what you’re looking for. Highly recommend Ashley outlet. Can’t beat the quality, prices and great service.

I had a wonderful experience at this location…. Carlos and Heather were able to fix me up with everything I needed and MORE…. Great customer service and awesome attention to details… I will be back for more shopping and fun!!! Looking for not only great deals but an awesome shopping experience go see Carlos and Heather!!!

Went in to buy a picture which they only had one. They would not sell the display. Said it was company policy. Said they could ship it to me but I can get that same picture on the Internet for a lesser price. I understand not selling the furniture but pictures??? If you are going to display it, keep some inventory! I will never shop Ashley again.

Great experience today. Went looking for a new dining room table and from the start the manager and sales rep (Carlos) were very curious and answered all of our questions. Ended up getting a dining room table set. Will keep this store in mind for any future needs.

Carlos made this process of shopping for a dining table painless! I received a great price and great customer service! Thank you!

Carlos was really helpful! I Got a gaming/school desk for my son! Super helpful finding the best deal/what we needed based on our space. Thanks again!

Great customer service and very knowledgeable! Ashley took care of us! We will be back!

Carlos took great care of us! Very excited about our new couch!

Ashley did a nice job showing me around the store.

Carlos and Heather was awesome great help with understanding options with the product and financing

Terrell Brown with the Ashley outlet store in Canton is fantastic sales representative. Very helpful, pleasant & yet not pushy. Great asset to the company

Terrell was polite, courteous and very informative. My kind of sales associate. The store was clean and well merchandised. Kudos!!’

Just finished shopping for my new house at Ashley furniture in Canton Georgia gentleman that helped me his name was Carlos very knowledgeable on all their products may be very comfortable in what I was purchasing looking forward to doing more business with this location

Sales associate Carlos was very attentive and helped us find our ideal sleeper in the span of 35 minutes, the staff here is super friendly, fast and diligent. Definitely my favorite furniture place in the county. Shoutout to all the staff They are very helpful.

Carlos was fabulous!

We could not be more pleased with our experience at Ashley furniture outlet. Billy, our sales associate, was knowledgable and friendly. He quickly assessed our needs and led us to precisely what we were looking for. We loved the collection he showed us but were stuck on choosing color and deciding on the dresser vs chest. Billy was not at all pushy, in fact he made us feel very comfortable as we opted to go home with measurements and review our choice further. Upon returning to the store a week later, Billy was off but his manager helped to quickly set up the purchase and delivery. She too was fabulous, as was our delivery team (from communications prior, day of and during set up!). Thank you Ashley, we love this new bedroom set!

Excellent customer service. Carlos and Brian were great. Very happy with our purchase.

Such shame. Heard many good things and ordered a table set almost a month ago, while our visit in store, was given a delivery date, twice, received confirmation texts, then no one shows up. Called them back on both occasions, all they (corporate and the store) can do is say sorry and say that it's on back order while trying to give another delivery date they can't fulfill. Lost 2 days of work, and sold my other table set the day before the original set date. Absolutely horrible communication and waste of time.

We went there looking for a reasonably priced couch and Sal was so helpful and personable that we purchased a whole living room set for less than I thought. This place is terrific!

Went yesterday with my family as they were in need of a new bedroom set. Carlos was our sales guy and he was absolutely amazing! Very professional, patient and great customer service. Him and Fateme went above and beyond to help us and do the most that could’ve been done. We are absolutely amazed by there work ethic and will absolutely be returning. Thank you both for an amazing experience in buying my families bed set. I highly recommend this place if you’re looking for any type of furniture!!

Fateme was an absolutepleasureto work with! Very kind and friendly. We weren't exactly sure how we were placing all the furniture in our home and she was patient while we confirmed some measurements. Very knowledgeable about different arrangements and pieces we could use. Definitely will be back for other furniture needs! Thank you!

The staff was very helpful and had great customer service. Terrell Brown and Ashley Fain provided a great experience and answered my questions. They both were knowledgeable of the products and helped me to find what I was looking for.

Great experience in the store! Carly was amazing with helping me and my boyfriend get a sofa. The only downside of all of this was our original pick delivery date was the 1st of December then it changes the day before to the 6th then it changed to the 9th and we got a call the day before and then now the date is changed to December 20th so lots of issues with the shipping and we don’t have living furniture and we. Have been moved in for a month now so a little irritated with that. Overall In store it was a great experience and amazing customer service from Carly!

Sal was a big help!

Terrell was very professional and knowledgeable about mattresses. I didn't realize how different mattresses were until he explained everything to me. Definitely will look him up when I come back to buy.

Carlos was fantastic! He answered all of our questions and even handled our 2 wild kiddos being there too. We are very happy with our new purchases!

Terrell was super helpful

Worked with Terrell Brown. He was very helpful and worked us through our purchase quickly. Thanks Terrell!

Wonderful service received from Carlos. Very friendly and patient while explaining details and answering our questions. Warehouse manager Lindsey was very gracious with us in ensuring we got the best deals and personally went above and beyond to ensure we received our purchase item when our pick up mode of transportation was not feasible. I can’t thank her enough.

Went in to shop for a sofa sleeper for a spare room. Ashley (Red) greeted us as soon as we walked in and asked about our needs. She gave us some sales papers and let us shop around. Ashley came back and found us by the mattresses and gave us some great information! She was a great salesperson without hovering or being pushy. We were able to pick out a sleeper and accent chair easily with the assistance of Ashley. We will definitely be back when we're ready to purchase our bed. Thanks Ashley and Ashley! 😊

Carli took great care of us!

Super awesome and friendly service!

Terrell was so nice, not pushy and walked me through every step of the process! I walked in just to look and walked out with a whole new living room set!

Billy was very helpful!

Terrell was amazing and very helpful through the entire process of financing and choosing a suitable plan!

Terrell was super nice and approachable and helped us pick out a couch within our budget. Definitely ask for him to help with your purchase!

Go see Terrell he’s the best!

Terrell, was very helpful, got in and out without issue. Appreciate the help!

Carlos helped us get the best deals for what we needed and was very helpful

If you speak with anyone, make it Billy! He was extremely helpful & knowledgeable. He answered the millions of questions that were asked & was super professional. Thanks, y’all!

Quality furniture quick and painless! Brian and Ashley are fantastic!

Everyone was very helpful and informative.

Top quality service and very friendly staff. Very helpful and informative. Billy showcased various mattresses and provided and in depth sleep test and answered all our questions.

Terrell was amazing and helped us get the mattress of our dreams and made sure we were taken care of. Thank you Terrell!!!

Fatima and Ashley took great care of us!

Billy was very patient and awesome at answering and explaining every question I had!

Great service and assistance while in the store today!

The purchase process was simple & our Sales Associate Billy was super friendly and helpful

Billy was amazing in helping us find a living room set and dining set!!! Thank you for taking care of my Vet and I.

Jakayla was super friendly and easy to work with. She took the time to help me and was very patient with a big purchase. Carlos helped me also and was super friendly and knowledgeable and a very good salesperson. I will speak highly of Ashley Outlet in Canton Georgia

Billy was so nice and very patient and answered all of our questions. Can’t wait to get our new couch.

Very pleasant shopping experience. Carlos was very patient and kind!

Jacky was excellent! Very knowledgeable about the mattresses. Jacky was thorough and very personable! We will be back!

Went in to buy a couch and loveseat, along with a dinning room set. Carli was very patient with us and answered all of our questions. We’re very pleased with our purchase.

Carli was very helpful and pleasant to work with! I can’t wait to get my new couch!!

Outstanding service! Terrell greeted me at the door and let me know I could ask him any questions. He saw me looking at items, and came to explain the signs, pricing, and details. He explained in a way that was easy to understand, and also without sales pressure. This was my first time in this store, and I will definitely return! Every employee I encountered was pleasant, kind, and helpful!

Terrell was amazing!

Billy was helpful but not pushy.

Carli was so helpful!! We spent over 2 hours, buying furniture for my office.Carli has such good taste, and is in College getting a Degree in Design. Makaya at the front is informative, and so sweet. Terrell is always helpful! 2 hours of shopping, usually wears me out. But all the sales people, and the were so nice and humorous. We all had a Blast!!

Great Experience, Ashley our sales person was wonderful taking the time to answer all of our questions.

Ashley was very knowledgeable with the products we looked at. She was very patient also.

Carlo was wonderful to work with! She greeted us right away and helped us find the perfect deal for our home!!

Carlos and Heather I can’t explain how these two people helped me out they are so sweet and the best y’all deserve 5 stars ⭐️ ❤️

Ashley was wonderful! Very helpful with our purchase.

Terrell and Fatima were the best at the Canton store. Great service and attention

Billy helped us out tremendously. Waiting on the new place and will definitely be back!

Terrell and Carlos at the Ashley’s in Woodstock GA helped us buy a beautiful sectional couch for our new home! Amazing services with a simple and smooth process to buy and deliver furniture. Will be using them in the future.

Ashley was amazing!

See Billy if you want some good service

Ashley greeted me upon arrival to the store. She was extremely helpful and professional, if you have any furniture needs please ask for her!!!

Want some over priced furniture here you go ..five stars the staff did nothing wrong the store clean in and out nice people as they should be but dang prices are crazy not my cup of tea but maybe yours

Jakayla and Fateme helped me out. They did a wonderful job.

Carlos was very helpful in educating my wife and I on mattresses and love seat recliners.

Jakayla helped us out. Thank you.

Billy was helpful and knew his info, great experience.

Tyrell was fantastic! He knew the ins and outs of all the furniture in the store and helped us find a great table!

We stopped by the outlet store to find a chair. Jakayla Golden was the associate that helped us make our shopping experience pleasant and helped us to find what we came to purchase.

Billy was amazing showing my boyfriend and I around the store and multiple options for us to pick from. He was very informative and showed us just how important it is to get a good nights sleep on a great quality mattress.

Billy- Awesome Experience, Loved the atmosphere. Great store to visit for questions!

Terrell Brown is the person to see. He answered questions & gave suggestions with zero pressure. 10/10 customer service.

Excellent service and Carlos was a terrific salesman! Looking forward to our furniture

Terrell did a great job helping us find the perfect match for our living room set. He was extremely attentive and thoughtful. Highly recommend

Carlos and Jarod provided great customer service and made our purchase quick and easy

Carlos was amazing explaining everything.

Even though we wound up window shopping Terrell was awesome.

Had such a helpful advisor inTerrell Brown as he answered every question we had when we came in looking for living room, dining room and bedroom sets. He was so patient, friendly and knowledgeable even when he didn't know the answers to our MANY questions, he went in search of the answers. He allowed us the space to make our choices and talk through our decision making which made us really comfortable with our picks. I would highly recommend him and the Canton location!

Carlos was so kind and helpful

Jakayla was so helpful!

Terrell was a big help to my husband and I! Great customer service!

Jakayla was Very helpful

JAKAYLA was absolutely so patient helping me today. I was looking for new recliner and Jakayla was very helpful and very pleasant.

Carlos was wonderful to work with in buying our new kitchen. We were in and out in less than thirty minutes.

Jakayla was a great help with putting together our furniture selections. Friendly staff!!!

Good place to buy furniture, nice team specially Carlos.

Great customer service.

Carlie was a fantastic help with our purchasing of a new kitchen table

Carlos was very helpful and a great representative for Ashley’s Furniture. This made our dining table purchase enjoyable!

Wish I had come in sooner. Fatema was very helpful and took care of my outdoor furniture needs quickly.

(Translated by Google) Excellent service from the professional seller Billy, thank you very much (Original) Um atendimento excelente pelo profissional vendendor Billy muito obrigado

Terrell is the best very informative great attitude very patient nice guy! Make sure to ask for him personally he’s great!

Jakayla was very helpful and showed me all the options

Terrell gave us excellent service. Highly recommend him for all your furniture needs at Ashley outlet.

Terrell brown attended us very well made us feel as if we were old friends catching great service at ashley’s in canton

Terrell was wonderful today and made our experience very enjoyable. Such a great young man!

Terrel was fantastic

Jakayla was the sweetest! Very helpful and very knowledgeable. Def would recommend!!!

This outlet has everything! We have purchased beds, sofas, tables, even pillows from Ashley's and have been happy with all of them. Ask for Jakayla Golden on your next visit! She is very helpful.

Carlos Alvarado worked with myself and my daughter while picking out beds - everything going around and on it. He was so helpful and let us take as much time as we needed. Then onto kitchen tables and chairs. Are experience in the store was awesome. - Pam

Great experience and atmosphere! Carlos was super helpful, and very knowledgeable. We found exactly what we wanted. I highly recommend this store! Ask for Carlos! We will definitely be back! Update: I came back for mattresses, and found the perfect one. Terrell was wonderful, very helpful. The people who work at Ashley Outlet are so helpful and welcoming!!

Tyrell is a wonderful help. He helped me find the perfect rug. Also really like working with Fateme, she is always so nice!

Billy helped us with with everything my daughter was looking for and even with an ama,ing pillow to purchase that I wasn't looking for!!! He was patient very knowledgeable and would display anything we needed!! Thank you billy for all of your help!

Billy was the most awesome sales professional ever. This was most seamless and easier transaction ever!

Carlos was extremely helpful and attentive to our needs. I recommend Ashley Outlet in Canton, Georgia.

I am so appreciative of the friendly staff at this location, particularly Jakayla, for assisting my wife and I in the search of a new couch and dining table set. The manager was so patient to show us as many options as possible before closing. Thank you all.

We had a great experience today, Billy helped us out tremendously.

Michael was so helpful. We got in and out in an hour.

I bought 2 sofas over a month ago. The purchase was easy and quick. When they were delivered I discovered on one of the recliners the left side would not recline and the right side would not go down. I called the same day they were delivered the problem. The requested someone to come look at it so had to wait about 2 weeks for someone to come. They came to look at it and ordered parts to come to my house. I received them and called to set up an appointment to have it fixed. I am going to have to wait almost 3 more weeks to have it fixed. A brand new sofa recliner that can not be used right. Very disappointing and not a good image for Ashley Furniture. Word of mouth goes a long way. Also, my name is Joseph not Timothy, somehow my son's name it attached to this.

Billy was so helpful. Left us alone but was right there when we needed him. Researched and found exactly what we were looking for!

Billy took his time with us and was friendly, helpful, and kind. He answered all our questions but we never felt pressured. Great experience.

Billy was incredible!!

Billy was amazing with me and my family , really recommend this place !

Great sale person! Very knowledgeable.

Great Prices - Friendly, knowledge staff. I shopped several stores for a mattresses and found the best value here. "Bargain" store in Acworth was hundreds higher.

Buyer beware!!! We just received replacement #3 for our table set we just paid $700 for. Chairs came fine, bench was fine, table has been damaged every.single.time. Customer service was horrible. The escalation lady we dealt with was awful, getting loud and ugly. Now we are stuck with a damaged table and they want us to carry it to donate it and show them the donation receipt before they refund the order. They will send FedEx, which took 2 weeks the first time before they picked it up. Meanwhile, we are stuck with a beat up table and short $700.

Came in to replace an online order that was canceled without telling me - this doesn’t reflect on the store but the rest of this review does. When I came in the manager helped me pick out replacement furniture. A kitchen table set with chairs and a bench, plus a dresser and nightstands. She had to leave and told the sales manager to have my order delivered via threshold, which means that their distribution center delivers the items to me directly. She also told him to offer me a discount using promo codes. While the sales manager tried to placing my order he had tech issues. A lot of them. System freezing, crashing, logging him out, overriding price matching, delivery calendar blocking off, etc. It took 2 hours in the store for my order to get placed. When he finally printed the invoice my email address and billing address was incorrect. He assured me it would get fixed first thing in the morning… as I leave the store I see on the receipt that he didn’t give me the promised discount. He left a note with a big bold red marker for the manager to look over my order and make corrections and left it on the desk after they closed. The next day I called in the afternoon and confirmed that it had not been updated. Got that fixed and was told the nightstands would arrive the following Wednesday. Great. Surprise! That Friday the dresser was delivered and it was broken. I called and spoke with the sales manager again but when I told him the situation he began speaking to the new team member in training telling her what to do. Not “I’m sorry that happened, here’s what we’ll do to fix it.” Terrible customer service. A week later and I still don’t know what’s supposed to happen with my return, when the replacement will arrive, nothing. I call and speak to the sales manager again. He promises me that their warehouse manager will call the next day with an update on the return and additional items. I told him I don’t expect her to call. He disagrees. Next day, she doesn’t call. I call back. Turns out the warehouse is only willing to make one trip to my home, so nothing was scheduled to ship because they’re still waiting on one piece to arrive in their warehouse. Like they’re holding my furniture that I paid for weeks ago hostage. Every promise was broken. Terrible customer service. Terrible communication. Basically, unless you’re walking out of the store with your furniture in your hands, good luck! No tracking info provided. They piecemeal every item out to a different team member. Anyone you call passes the buck to someone else who doesn’t follow through or call you back when they say they will. I honestly can’t believe this is how a “professional furniture distributor” operates in 2023. Just order from Wayfair. It will arrive in 2 days.

Terrell was absolutely amazing and so efficient with our couch. Got in and out wishing 20 minutes of finding a couch with such an easy process. Thank you so much Terrell for the amazing attitude and easy process!

My husband and I visited the Canton, GA store looking for a specific sofa that was being sold off. Unfortunately, you all did not have it in stock, but Fatima was very helpful in our search for this elusive sofa. She found the sofa at the Kennesaw store. Long story short, we have our sofa. Fatima and JaKayla were friendly and went out of their way to help us.

Billy was AMAZING! I had a lot of questions and he took the time to walk me thru each item we looked at and go over different options and styles. Also both managers in the store were extremely helpful and knowledgeable! I’ve been furniture shopping for the last 9 months and have never received this type of service. Thanks Billy! I’ll be in touch soon!

Billy was FANTASTIC and we got a great deal as well! Can’t recommend him and the crew enough 😄

Billy our salesperson was an amazing help!

Had a great experience with Billie. Helpful and took the time to answer all my questions.

My husband and I came in to get a new couch & Carli was super sweet & helpful! We were in and out fast and are very happy with our purchase!

Great finds, wonderful help picking out our living room set!

Carlos was the rep that helped me get my new table and chairs.

Great service. Great deals on discounted items and equally competitive prices on furniture. Found exactly what we were looking for.

Jakayla was amazing as was Fatima!

We bought a sectional today and Carli made the process really quick and easy! If you’re coming in, ask for her!

Fateme was very knowledgeable and helpful to get us a great deal on a kitchen table. She was courteous and made us feel welcome in the store. We can’t wait for our new table to be delivered. Thank you!!

Patima was excellent! Great, fast service!

We ordered a Credenza/Shelf from this store, paid upfront and for delivery/set up. The guys who showed up weren't with the company, and were third party. They were sent with damaged items (scratches on the top/back/sides, and shelves that have been rubbed raw on one side) and they were missing the door knobs screws. we paid for the item to be built, the guys even set the feet backwards. We tried to refuse the damaged items, but they said since they already built it, they didn't have any way to return it and we had to call customer service. So we started a ticket with the customer service for repair and replacements. They quoted us a month wait for a technician to "evaluate the damages". We called the day before to confirm, and they said that they didn't have any tickets for this technician visit. We spoke to three different people before they "found" the ticket we had created and confirmed the Technician visit. The Technician never showed up, so I called customer service. They told me there was no technician scheduled, and that they had "just ordered new door knobs 12 hours ago." I DID NOT NEED THIS, I wanted a replacement! These damages are BEYOND REPAIR. They would not give me a date that the technician would come back and out I would "have to wait until the replacement parts got here for us to schedule a technician".

I had an awesome experience at Ashley Outlet with sales manager Brian. He was so efficient and accommodating. He is your man to see!!

Great service. A manager Fatima is nice and good person! Jakayla is good worker. I recommend this store to anyone who needs home furniture. Thanks!

Makaya was really nice and sweet and took care of my issue.

Friendly staff and easy purchase!

Fateme & Lindsey were amazing!! We found what we wanted and received the BEST service.

Bought a sofa, entertainment system, 2 book shelves & a coffee table EVERY SINGLE item was broken or damaged in some form or way. Would never recommend buying fro Ashley again… it’s be almost 2 months and still waiting on a replacement piece for the entertainment system and they don’t seem to care. Apparently I have to do all the leg work to get things made right. A simple “I’m sorry” seems like a passive way to deal with the situation. After I get the situation resolved I will never be shopping with Ashley ever again… this has been the worse experience I have encountered dealing with furniture. How simple is it to send replacement pieces in a timely manner? Like almost 2 months of worrying about an issue that shouldn’t exist.

Love the experience! Chance was awesome!

William was very helpful with our Dining Room purchase.

Our $5000 mattress we bought from Ashley's, had lumps in it only after a year, we called and they brought people out then the techs lied saying we didn't have the warranty due to no tags, my partner and I flipped the bed and found what they failed to look for. They were only here for five minutes and did nothing. We called to see what could be done and that was no use and running us around saying we have no case.

Carli was amazing and super professional. She help me on choosing my furniture and answer all my questions. Thanks Carli

Ashley fain was an awesome trusted advisor she was great to the point and very helpful and just great at the work she provided for us

Ashley Fain was very helpful and knowledgeable in the products my husband and I chose for our first time home.

Date me was very helpful today. She was very professional in the midst of a very busy store that was short staffed. Thank you!

Great experience!! Very knowledgeable sales personnel with a great attitude!! Offered numerous options. No pressure! Will definitely come again❤️

Jeremiah was really helpful and patient.

We had a very good experience all around. We dealt with many different people while purchasing our furniture. Christy was our saleswoman and she was very kind and personable. Mike helped her out since she was new and he was very good with people and an overall pleasant person. While working on the credit side of it we dealt with Lindsey and another young lady, and they made us feel like we made the right choice with where we went very friendlyand had some great conversation. Then when we were loading some of our products we met Xavier and he was and very kind man. The overall experience from beginning to end was pleasant and they have some great people working there. Highly recommend if you need furniture stop by this location.

Michael Germaine helped us so much to pick our furniture we needed also new bedding. He was very knowledgeable and so very pleasant and helpful. Great prices and customer service was awesome. Thankyou too to the manager who was also great!! Definitely will go back and shop at this store. Nancy and Joe Primavera

If I could give this place zero stars I would. It isn’t the actual store but the delivery and customer service team. I ordered a new living room set. It was delivered 3/30/23. To a home I was remodeling. The delivery drivers told me the couch was missing parts but assured me they would report it and the items would be sent to me. While delivering my furniture I had other employees in the home doing the remodel who ended up missing a drill. Luckily it was found in possession of one of the delivery guys. Fast forward to 4/2/23. I report there is an issue with the couch and the space between cushions. It was like one side was not connected. Ashley sent a technician out to tell me the couch was a safety hazard to my kids and that no one should be on the couch. This happened 4/7/23. The replacement couch was promised 4/20/23. On 4/19/23 I was contacted and told the new couch also has an issue and can’t be delivered. At this point I’m over it. I’ve had a couch in my house that no one can sit on for almost a month. I want my money back BUT because my initial contact was outside of the 72 hour window they are refusing. I have been on the phone for 4 days attempting to speak with a supervisor in the “escalation department” and still haven’t spoke to ANYONE! Stay away!! Stay far far away!! Per the response from the owner the situation was remedied. I had to contact the BBB in order to get the corporate office to finally issue a refund. I have received it and promptly went to Woodstock furniture outlet and picked out new furniture.

Please do not buy anything at the store. They will lie to you and tell you anything to get the furniture out the door. They told me delivery would be $59 but charged me $99. They told me they would take my old bed apart but the delivery service said the store lied to me. They said they would take away my old mattress but the delivery guys said they could not take it away. With all of that we ordered an electric base that makes bed go up and down and the base was defective. The base legs would not screw in and base was lopsided and would not go up and down. They left me a defective bed we could not sleep in and said I had to call customer service. I called the store i bought the bed in Canton and the sales person Chance or Chase and manager Fatima told me I had to call customer service and take a picture with serial number to schedule a new base. I spoke to customer service they said it would be 48 hours before somebody would contact me. For two days we slept on the floor with the mattress. Finally we received a text saying they would deliver the new base. But they said they could not pick up defective base. This situation has been very frustrating and no one will take responsibility to help me. Do not buy from Canton store. Chance/Chase and manager Fatima will lie to your face just to move furniture out the door. I am placing this review on every review board I can find to warn hard paying customers about the horrible people working at Ashley Furniture in Canton Ga.

Great customer svc!No high pressure,very knowledgeable, helpful & very patient. RICH B was the best I have seen & Fateme as well.Thx so much for the whole experience.Will definitely recommend & come back for my next purchases

Our shopping experience at Ashley Outlet in Canton was excellent! Our salesman, Jeremiah, was fantastic!

Great customer service. Tabitha was great help in helping my wife picking our new furniture. I will not go anywhere else. I would recommend everyone ask for her.

Fantastic deals and the young man who helped me was wonderful.

Bought a painting one afternoon had it no more than 20 hours it was the wrong size they would not give my money back the store outlet in Canton the store in Kennesaw is bad also , they pulled up my account and saw where I had purchased over ten thousand dollars worth of stuff a few years ago they do not care about keeping customers I will never buy anything from them again outlet or not

Not really outlet prices. I would stick to the regular store if your looking for Ashley furniture.

The sales staff was excellent with product knowledge as well as offering practical advice. The showroom is awesome and not tiresome to peruse. Lindsay in particular was outstanding! I will buy from them as soon as my new space is ready!

Riley was freaking awesome!

Riley was so much help! Thanks so much? !

My experience at the Ashley Outlet was exceptional. They were patient with me in helping make my decision! Briana hands down made it a smooth and easy process!!! Thank you.

Just made a bedroom set purchase. Great service by Harrison, very patient and friendly. Go to the Ashley Outlet and ask for him.

Loved the service today. Lindsey eas great thank you so much!

Amazing experience, thank you Fateme

Sales people won't let you shop in peace, but other than that good quality sofas and chairs.

Great customer service and the store is well maintained. I truly liked the setup. Great prices and quality furniture.

Do not buy from here. Couch and ottoman showed up destroyed. Don't tell you about all sales being final on pillows until you return them, and the manager on duty has a terrible attitude. Customer service is non existant. Spend a little extra and go to Woodstock Furniture Outlet

Interesting store. Odd location. Offerings are better than the main stay at ATL metro stores. Staff has good product knowledge, are willing to assist and know a great deal about inventory. Impressive.

I had the most wonderful technician come out. His name was Phil. He was so marvelous. I believe he goes to many Ashley customers in the area. You get an A for this employee!!

Ask for Jessica!! She is an extremely sweet & super helpful employee!!

Awful customer service! I went into the store mid November to look at their sectionals and didn't make a decision until later that day. I called their Canton location just to wait on hold for nearly an hour to be hung up on. I called right back and was left on hold, so I drove to the store (while on hold) to walk into about 2-3 people that worked at the store just hanging around. I ended up purchasing a sectional. A few days later when it was delivered I noticed there was damage on the sofa so I called and was given a case #. I was told I would receive an email 7-10 business days later. Here it is a month later and no email/no phone call. I called the store and the CSR asked for me to send an email so I sent a picture (and no response). A few days later I make a 3rd phone call. The lady on the phone gave me December 31st as the 1st available time that somebody could come out which would've been fine however she couldn't give me a time slot so I get to wait around my house for 12 hours on New Years Eve in hopes they actually came out. I had to tell her multiple times that I needed her very next day available. She continued to tell me I already confirmed that day.

Khadijah and team are amazing! Friendly, professional and knowledgeable. Thank you all for an amazing experience! I will be back soon! -M Ingram

Absolutely incredible staff, very friendly and eager to help. We were looking for a sofa and everyone was very helpful and we didn’t feel rushed or not important at all. Treated us like family. Jade was such a pleasure to work with. If you go into the outlet in Canton, GA, say hey to Jade, such a sweet person.

Riley was awesome and patient as I took a while to make up my mind. Kalayah was also super helpful when we had questions.

Fateme and Mike were great!

Fatima at the Ashley store in Canton GA is absolutely amazing! She knows her stuff and has such a great personality to work with. You can also tell how much the store employees like and respect her. Go see Fatima! You won’t be sorry.

Very Attentive and super Nice. The Manger also went above a beyond

They were Super nice and Patient with us and took their time with even thought they were getting close to closing. Great People

Great place, great deals!!

Riley my salesperson was amazing. He helped me with all aspects of my purchase. Check him out at the Canton location!!!

Kjadijah was extremely helpful and patient with us as we navigated the purchase of a new mattress.

Khadijah and Harrison were great and very helpful

I love the store and the people works there.jeremiah is great person and very professional guy thanks to him definitely I will be come back

Mike helped us to find what we are actually looking and gave us excellent discounts. We really appreciate his service and we recommend. Please do ask mike for excellent service!

Khadijah was AMAZING! I will be recommending her to everyone!!

Great store to find what you want. Also our salesperson, Harrison Turner, was more than helpful and accommodating.

Khadijah was awesome to deal with !!! Helped us save money !!! Very knowledgeable!!! A+++++

Super easy experience, very helpful with working within my time frame. Thanks Fatima!

Great selection and kind staff. Khadijah is the absolute best!

Good job Harrison.

It was an amazing experience truly, we were welcomed and they took care of all our needs happily. Fateme and Mike were so nice and took their time to show us all the options that we can choose from. They made it easy and smooth and it was just a terrific customer experience. Definitely amazing customer service as they strive to help and fulfill your needs!

Waited 5 months to get furniture was promised in 6 weeks. Then it came in 2 partial deliveries and they still have not delivered one of the chest of drawers I bought. They told me I needed a foundation. So I bought it but my bed has a built in foundation so I can't use the one they sold me will not return call

We drove an hour to check this store out. They have a very limited selection and almost nothing was discounted. We've been to outlets and this isn't an outlet. If you are looking for outlet prices, I would avoid this store. There are only a few items all the way in the back of the store which have been slightly discounted.

Kolby and Fatima were professional, courteous and knowledgeable. We had a great experience. We recommend this establishment. J. M.

Profoundly terrible experience. They will flat out lie to your face to make a sale. I'm aware that taking my business elsewhere won't affect Ashley Furniture in the least, but I will certainly enjoy the better experience provided by their competitors.

I bought a headboard. The store said that if it didn’t fit that we could return it. It didn’t fit AND it came damaged. The store then went back on what they told me and said it wasn’t returnable. Headquarters told me it WAS after I called in. They picked it up weeks after that. I still don’t have a refund for $550 after 2 months of trying and no headboard. Crazy!!!

We had issues with the Dining Table, Chairs & also the 3seater sofa we bought from Ashley as it was delivered damaged. This was kinda disappointing & to get a repair technician took almost 2 months. But My 5 Stars is for the brilliant job which they did to sort all those issues. Thankyou Phil. You did a brilliant job.

Rosanne and Fateme are phenomenal and so helpful! I would recommend anyone to come to this store. It was amazing enough my husband actually sat down in one of the heating, vibrating recliners and went to sleep while I shopped!! It feels like home!

Worst customer service and quality of furniture don’t waste your time go somewhere else

I purchased a living room set in store.The sales rep was nice enough and helped compare options. There was an error and my order was processed for warehouse delivery in Atlanta rather than my home. The representative "caught" it and told me that it would be a few minutes to have it corrected. I waited 30 minutes for the delivery to be corrected to home delivery on 7/18. No big deal. I received an email stating that an earlier date was available for delivery. I selected 7/12 as the new date, arranged my schedule and labor to have it moved upstairs. The confirmation states that you will receive a call or text the day before to confirm the time, neither happened. At 1:30 I called to get a status after holding for 15 minutes I opted for a call back. I received the call back and was informed my order was delivered to the warehouse! A ticket was created to have it corrected. I was told I'd hear back from the store within 72 hours. Today I received a message that they rescheduled my delivery for 7/14. There was no discussion as to whether someone was available, etc. I called to discuss and again was placed on hold with a call back option. The order has now been rescheduled for 7/18, again and the remaining furniture 7/25. Be cautious with delivery as they don't care about your time or money wasted for their errors! Let's hope the rest of the process is much better.

Never in my life have I been stalked by a sales person. My husband, baby and I stopped in to look for a new couch and the employee asked us if we needed help, we said no. This male employee continued to follow us all around the store tailing 6 ft behind us, hiding behind things and sitting next to couches next to us. We couldn’t even talk to each other. We felt so uncomfortable that we had to leave. I get that he wants to make commission but we told him we didn’t need help and would let him know if we did need help. So bizarre

We shop at Ashley because they offer good quality furniture at a fair price, but even the best furniture can have problems from time to time, and that is where ASHLEY SHINES. Phil from the Canton store was just here, to make a minor repair, and I have never seen such thorough care from any person in my life! I have lived in 11 states and owned 13 homes. This gentleman was incredible! Thank you Ashley, for having such great customer service people!

Ordered a dresser 2 weeks ago inside the store that was at the ware house. They told us we were waiting for the mirror so the whole thing could be delivered at the same time and assembled. We took off work and planned this delivery 2 weeks ago for today and paid extra for the delivery and assembly. They confirmed 7 times over the past 5 days that we were going to be home today for them to deliver and assemble the dresser today. They called yesterday to let us know the time frame for the delivery and that the order was ready to be delivered today. We got the area ready for them as instructed and they showed up. I go down to help them bring it upstairs and they only have the mirror. They didn’t tell us that the dresser was on back order until they got here. After a few hours back and forth on the phone they said they don’t know where the dresser is and can’t give us any answers today. We planned out our entire week for today 2 weeks ago when we purchased the dresser and was promised it be delivered and assembled today. Now we are here home for no reason and I’m taking the mirror back to the store and returning it and demanding a full refund. They will say whatever they have to to get you to purchase and promise all sorts of things but are unreliable. Not to mention when i spoke with The lady at the store she was rude and acted like it wasn’t her problem. Do not recommend. I suggest going to Woodstock furniture or rooms to go where they care about your time and don’t lie to make a sale

Super friendly employees and management. Dealt with all our questions, spent time with us (didn't rush us) and got us the best thing within our budget.

***UPDATE, 10 more days have passed since the manager said she’d call us with a delivery date. We’ve heard nothing!** waiting weeks for a mattress that is supposedly in stock! I have never been more disappointed and upset. We purchased an expensive Tempur-pedic mattress and adjustable base. They told us a week maybe two delivery time , but not to worry it is in stock. We were lied to just so they could make the sale. I’ve been calling for 2 weeks, 1st call they said it was in the warehouse going through quality control. Next call I was told the mattress is in the warehouse but waiting on the base. Next call, the manager at the canton, GA location said she was emailing the warehouse and would call me back, never heard from her. Now I can’t get anyone on the phone, yesterday I was on hold over 3 hours and had to hang up. You can’t get a live person. I want to know where my bed is, they have our $$ we have nothing. At this point we’ll have to go into the store which is an hour away just to get an update an speak to a live person. It’s sad I really wanted this bed but for mere principal I have to cancel it.

TERRIBLE customer service. When we shopped there were no other patrons in the store and it took 5 employees to check me out. We purchased a desk and a chair to go with it. My son selected his chair which turned out to be a barstool (unbeknownst to us) - at no point were we told that this chair which was obviously being purchased for the desk, would not fit. Tried to return it today and after being on hold FOREVER and being routed to a call center, was told there was a 72 hour return policy (which no one mentioned to us) and I was basically out of luck. I am extremely disappointed. Just terrible customer service and incredible dishonesty. I 1000% do NOT recommend.

Great attention to customer service. Explained all the details well! Very satisfied with purchase.

Had a great experience buying a sectional. Rosanne Douglas was such a blessing to work with.

Faulty furniture. On 6/8, received a media reclining loveseat from Ashley in Canton. The left side works fine but the right side sticks. Reported the problem to Ashley on 6/9 and reminded them that we bought the 5 year warranty. We were told that we needed to video the difficulty and send it to them. I'm 62 years old and my father is 85, how are we to video what is wrong and send it to them we are not furniture techs. Whatever is wrong is on the inside. Also, we have to wait for Ashley to send an email with emailing instructions. Avoid Ashley furniture because after the sell, the customer service does not exist.

Roseanne did a wonderful job and helped us a much what a blessing

This has been an easy and smooth experience. Excellent customer service from Jeramiah! Thanks, Ashley Furniture

This place is amazing! Staff was helpful and knowledgeable. Come see Jeremiah!

Finally made it to this store. Not very many options for furniture; that's what I am in the market for. A lot of wall decor. Very disappointed!

Fantastic service!! Ask for Jeremiah!

Such a great experience purchasing a recliner for my mom. Rosanne was super helpful and we appreciate the time she took to help us find the right one!

Fatema was very helpful in helping us find the perfect couch!

Great place for furniture Khadijah is a great sales person

Store experience was wonderful. No pressure, and we were very comfortable. We worked with Roseann and she was great. Overall great experience purchasing a new sectional sofa.

Great Service! Jeremiah and Roseanne were great.

Great customer service. So many items to choose from. They also can give you the option to choose a different color. Rosanne was super helpful and everybody here is super nice

Best prices in our area. I was completely floored at the prices! When I walked in it blew the store down the street away.

Briana was great! Showed me around and showed me excellent good quality furniture.

Excellent

Jeremiah and Fatima were amazing. Best customer service and wonderful prices. Thanks.

Fatema and karla we're amazing and super helpful! Me and my husband have had a really hard time finding a good mattress. But these 2 were amazing in helping us find one that fit our needs perfectly and at an amazing price! They went above and beyond to help up! Thank you!!!

Excellent customer service and prices!

Excellent service! Ask for Jeremiah, he really knows his stuff! 😁👍

The associate was very helpful and patient with us .

I had a really good experience here and Jeremiah helped us. Awesome experience!!

We had a Great experience at Ashley in Canton! Jeremiah and Jada were amazing! They were very through and friendly! The prices and quality of furniture is AMAZING!!!

Karla was most helpful! She did all she could to accommodate us. We have what we want and can't wait for delivery.

After the 4th time they finally sent the right technician to my home, Phil. He fixed my bed and set it up the correct way. He is extremely detail oriented and professional. My extreme thanks to Phil and his management.

Carly was a big help on finding the right bed set for me… they have a great selection of furnitures etc… great prices

Thank you Karla for helping me find everything I needed. She was very friendly, easy going and extremely knowledgeable. She answered all my questions and made the entire process a breeze.

The customer service is Horrible! This store management should be ashamed. I went in to this store and was looking for a mattress, i saw on one of their adds on sale. I walked in and one of their associates noticed me and walked the other way. So i decided to look around for it myself. I tried to speak to a manger and she had such a rude attitude assisting me. I really like their furniture but I rather drive 15 miles to a different location. DO NOT RECOMMEND

Customer service was very poor, and the management have terrible attitudes when trying to get resolutions.

Wonderful customer service. I needed help with changing my delivery address for our couch. Everyone there was very helpful and they were able to get it changed.

This store is simply AMAZING!! The staff were upbeat and friendly and I really appreciate the help they were able to provide. I’ll definitely be back!!

Khadijah L. was great! Her customer service was on point, she was very thorough with explaining, comparing, and answering my question about the furniture I purchased. My shopping for furniture experience needs were meet, and pleasent! Chrissykey

Khadijah was super helpful and friendly. I'd choose her again for any help in this store!!!

Ms. Khadijah was the most friendly personable and knowledgeable sales associate that I have ever come across. Her personality was very welcoming.

Jeremiah and kayla were so nice and helpful, very much appreciated. Will be coming back forsure.

This Ashley outlet great customer service Erik great with helping such great experience.

Drove over an hour, very disappointed. This is not an outlet store. Very small & hardly any merchandise. 3 salespeople sat behind Cust. Service on cells the whole time. Got no help.

I’m sad to see the negative reviews for this store. I had such a wonderful experience, from the sales floor all the way through delivery! I was immediately greeted by Sonic when I entered the store and had several other associates approach me throughout my shopping experience to ensure I was being assisted and to let me know they were there to help or answer any questions I might have. Sonic helped me purchase my new sectional and provided thorough, friendly, and hassle free customer service. Flash forward to today (less than two days after my purchase). My new sectional was just delivered. I received text and email notification last night of a specific time frame it would be delivered and even received a 7 minute notice courtesy call of their arrival. Antwan and his partner, who I regretfully forgot to get his name, delivered my sectional with smiles on their faces and the most delightful and friendly attitudes. They’re incredibly hard workers and really went above and beyond. I even loaded them up with some coffee because it was early in the day and at the rate they were hustling I thought they might need it. Haha! Delivery teams rarely get the credit they deserve for all their hard work. I truly couldn’t have asked for a better experience from start to finish. Sonic, Antwan, and his delivery partner deserve all the credit; well done Ashley Team!

Disappointed that this store is advertised as an Outlet. It is brand new furniture, that has been discontinued, and at full price. I was specifically looking at outdoor furniture.

There is no customer service after making a purchase which is so disappointing. You must keep calling them as they do not follow up or update you with any changes regarding your purchase. The "customer care" number they provide does not answer and just keeps telling you that you are the number 1 caller in line.

You go there and try to buy something you like and for some reason the employees couldn't give less importance to you as a customer. I'll never visit this sorry excuse of a business.