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Ashley Store Columbus, GA
Ashley Store
Store hours
Open today: 10:00 AM - 08:00 PM
About Ashley
The Ashley Store in Columbus, GA represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
Welcome to Ashley in Columbus, GA
Welcome to Ashley in Columbus, GA. We can’t wait to help you discover the array of quality furniture and home accessories available at our showroom. Whether you are looking for modern refinery in design or you are hoping to elevate your living space with traditional picks, we can help you find the perfect pieces to compliment every room in your home. We know you have numerous choices when you are looking for furniture stores in Columbus, GA, and we can’t wait to show you why we are a local favorite.
At Ashley Columbus, GA, our goal is to help match customers with the perfect furniture to meet their style and budget. From cozy couches to trendy throw pillows, we can help you put together a collection you love.
How To Find Our Location & the Best Times to Visit
On your hunt for quality furniture stores in Columbus, we hope you’ll consider a stop by Ashley Columbus. To find our store, look for our location in Columbus Park Crossing between Best Buy and Hobby Lobby. If you want to beat the crowds, consider stopping by Monday - Thursday from 10 am - 12 pm, 2 pm - 4 pm, and 6 pm - 8 pm. Or, for a weekend perusal in a calm environment, choose a Sunday afternoon.
Additionally, if you want to find other Ashley locations in your region, be sure to check our locations page to find stores nearby.
Explore Our Inspirational Displays & Shop In-Stock Inventory
At Ashley Columbus, Georgia, we not only carry a premium selection of in-stock inventory, but we also have a beautiful setup of inspirational displays that will help you envision what your home can become. We will work with you to capture your specific design preferences while providing you with new ideas for transforming your space.
When you visit Ashley Columbus, Georgia, be sure to check out some of our crowd favorites, such as bedding, sectionals,and power reclining products. Don’t forget to shop for the essentials too, such as living room furniture and outdoor furniture. And, when you’re ready for a relaxing night of sleep, take a look at our selection of mattresses.
For those who want to explore the latest in design, be sure to ask about our washed oaks and cozy modular sectionals. These sectionals feature durable but amazingly comfortable fabrics that will hold up to busy family use.
Finally, round out your collection with our in-stock accessories, such as throw pillows, blankets, bedding, and organization pieces.
Ashley Columbus Has a Focus on the Local Community
At Ashley Columbus, we are all about giving back to our local community, a reflection of Ashley's value of social responsibility.
We partner with local schools to help give back to school programs and provide beds to children in need with our charity, Hope to Dream. We are a huge supporter of Ft. Benning, providing Military Discounts for both active and retired members. We are also a community partner with local businesses such as TYSYS, Pratt and Whitney, and Dolly Madison, just to name a few.
At Ashley Columbus, we can’t wait to see you soon. Be sure to ask our floor staff about what current specials and promotions we are offering.
Customer Service
In-store offers
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What our customers say
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Called and asked for a next-gen durapella. The lady I spoke to, Ashley (most likely not her real name) had the worst customer service. I’ve been avidly looking for this couch, asked if they had it available for order she said “I don’t know I don’t have my iPad” I asked if she can get me over to someone who does, she said no then I asked if they had they’re promotional sale, she said look online. Obviously more worried about fighting for walk in customers on the floor.
Franco is awesome!! Excellent customer service and very knowledgeable and helpful!!
Mr. Franco was very helpful and honest 10/10 recommend
Great customer service. Very friendly and informative. Had a very great experience. Highly recommended
Consultant Mark Gibson was very friendly and patient with me. The experience was really refreshing to have someone be so patient and helpful. I wasn't rushed at all as I explained what I was looking for and in the end found the perfect couch set for my family.
Ordered a sofa that was delivered as a “drop ship”. The sofa upon delivery was damaged. I was told via phone I had to either pay the restocking fee of 25% of the total cost or have someone call me within 72 hours to schedule them to come and put a patch on it for free. I did not want a patch put onto a new sofa that was damaged upon delivery. I then came into the store and spoke with the manager who was very nice and was told I’d have to pay the $120 delivery fee or pay $120 for them to come put the patch on. Either way Ashley cares only about the money and not customer service. They were going to get their “white glove” delivery fee someway somehow. This was my first and last time using Ashley’s.
Marcus Jackson was a great help to my husband and I. Made shopping for a sofa pleasant.
Wonderful experience as always. Mark gibson helped out flawlessly. Very knowledgable and answered every question very fast. We were not pressured or rushed in anyway. Would recommend to anyone.
Mark gibson was very helpful! Had a lot of knowledge of all the product. He was so nice and welcoming to the store! He made sure we knew of all the sales and features of the products we looked at
Mark was super helpful! Answered any questions we had. He helped us find the perfect couch!
Cassandra is awesome. Go see her today! Great furniture at a great price! Awesome service.
Ms. Cassandra Pitts was outstanding and provided A1 customer service.
Chris was excellent !! Easy going. I wouldn’t mind working with him again on our next purchase.
Marcus J. gave us time to think about what couch we wanted without any pressure or haggling. When asked about a military discount, he helped us the best he could even though they didn’t technically offer one. We left happy and satisfied with our new couch and it was all because of his effortless way of answering our questions and allowing us to explore the options he had to offer us.
Franco is amazing! He is the reason that we come back to Ashley every single time. We recently went to another Ashley store out of town and did not have the same experience. So we decided that we are only coming to the Columbus GA store where Franco works and only buying from him.. He is cordial. He is kind he is knowledgeable and incredibly helpful.Its a wonderful experience and we always leave with a smile on our face because he’s been so friendly and helped us find exactly what we needed. If you want great service, and dependability ask for Franco. He definately deserves a raise!
Franco was the best!!
Marcus was very helpful. I found a sectional that fit my needs perfectly. I'm grateful for the five-star service.
Chris Willums was an amazing friendly sales associate, who made sure to give us the facts, and was super helpful!
This was our first time visit and Cassandra was such a great help 😊 we are happy with our new dining table !
Cassandra was amazing !
Cassandra is a blessing in disguise. Thank you for the awesome service!
Cassandra was amazing!
Cassandra was absolutely amazing! She was so knowledgeable of the products and services!
Odie was great! She was very knowledgeable and not pushy. She went above and beyond. I highly recommend you ask for her, you won't be disappointed!
Service was quick and professional
Thank you Mark and Matt for all you do and for always providing us with such great service. I love the relaxed store atmosphere and for never feeling rushed to make a purchase. Staff always greet the customers, are super polite and courteous. Thank you Mark and Matt! :)
Excellent service from Marcus
Mr.Franco was such a nice salesman
Franco was the best
Franchesco has been the best help with the process of buying the right furniture and gives me tips for other things to buy.
Go see Mr. Franco. He was awesome
Thank Mark Gibson ( sales consultant) for a wonderful experience. Also Thank Gerald Goodman ( Store Manager ) for his personal effort as well,….what a wonderful Team.
My experience with Ashley’s furniture was superior ! My sales man was Mark Gibson and he was outstanding . Very patient and knowledgeable about the furniture while showcasing my excellent customer service skills . Highly recommend !
Marcus was a huge help in accommodating and accomplishing the needs of my family. Gerald the store manager was willing to help anyway possible. These two made my experience ideal and painless. 5/5 great experience!!!
Odin was the absolute best sales person
Special thanks to Mr. James & Mr. Mark for making our shopping experience painless! We were greeted as soon as we walked in & that is something I always look for when shopping. Both gentlemen are very knowledgeable & made the process seamless! 10/10 recommend to anyone looking to furnish their home. We will be back 😊
Boomer was a great help! Completely enjoyed our shopping experience.
Putting it nicely: Service after the sale just plain sucks. 7.5 months after purchase loveseat breaks. 5 scheduled technicians, 2 of which were no shows, 1 wrong parts, 1 not enough parts later and 2 different appointment techs tell me my couch is damaged also at the 11.5 month mark of my warranty. The couch is eventually going to break too! Both said damage had to of been done the day of or before delivery. After weeks and numerous ‘running it up the chain’ phone calls later, I am told I would have to deal with a 3rd party warranty group b/c it’s past my initial year coverage. Finally got them to deliver me a new love seat but the photo shows the original next to the replacement and they are different tones of a color. Now I am stuck with a non matching set, even though I paid for a matching set. No one wants to do the right thing anymore. All about the money. I’m done with Ashely!
Ask for Odi!! My daughter and I stopped into Ashley to look for dining room table and bedroom suits. Odi greeted us at the door and was excellent throughout the whole process! She was never pushy, provided us with options and details, and always allowed for private conversation. But what I want to brag most about is the care she provided afterwards. We returned a couple of times and she remembered us. She followed up with a personal text and made sure we were taken care of with the delivery and set up. When I asked a question after the purchase, she would always respond and never acted like I was imposing just because the sale was complete. Take the time to stop by and talk to Odi- I promise she will take care of you (best experience I have ever had buying furniture!)
Mark did an amazing job helping me pick out the perfect couch. He was patient and extremely knowledgeable about the furniture. He made the process extremely easy. Also Shout out to Austin for being friendly, he knows how to talk to customers!
My daughter and I had a wonderful experience shopping at Ashley. Boomer greeted us, allowed us to browse the showroom, and answered every question. He was helpful with matching items and quickly wrapped up the sale. I highly recommend Ashley Furniture. Ask for Boomer for an aweosme experience.
Mrs.Cassandra Pitts was so helpful and she got me exactly what I needed.. give her a visit she will help you get the furniture you need . Thank you so much
Very Professional. Great help. See Franco
Cassandra was our salesman, and she was great from the beginning! She was extremely helpful, knowledgeable and seemed to really care about helping us find our perfect sets. We would highly recommend asking for her if you’re looking for furniture of any kind!
Chris was great, definitely twisted my arm on the warranty. Absolutely kidding but I was glad that he mentioned it since I chose super light couches. Extremely grateful for his help!
Just had a great shopping experience at Ashley. Cassandra was so helpful. Her knowledge of the furniture was top notch. Thank you, Cassandra!
Franchesco Franco was so helpful!! Will definitely recommend him!
my mom and i went in looking for a bedroom set and Odi was so nice and so helpful! once we had looked around a bit and found what i liked, she was so quick and helpful in assisting us and made the process go by quickly. she even helped us find some things to come back for in the future. when we go back to ashley we will definitely be asking for Odi’s help!
Went by store today and was greeted by Cassandra as I walked in. I advised her what I had found online that I wanted to see in person. She took me straight to the furniture I was looking for and within 20 minutes I was back out the door with my furniture ordered.
Very pleasant experience, Franco was a great help and was not overbearing at all, we were able to pick exactly what we wanted on our own time. Thanks!
Had such a great purchasing experience! Boomer was well informed and so hospitable, will be using him again in the future!
Boomer did an excellent job
I recently made a purchase from Mark Gibson at the Ashley store in Columbus, Georgia. He is a wealth of knowledge about Ashley furniture, but what impressed me most is that if he didn’t know something he didn’t just give me any answer. He researched it. I appreciate his honesty and diligence. I left Ashley that day with the assurance that I made the right choice in choosing Ashley and in my purchase because of Mark’s expertise.
Marcus was our salesman. He was perfect! No pressure, answered all questions! Will definitely ask for him when we need something else
I've shopped with Odi for years now and I'm always pleased.
Got my daughter a new dresser and it's great!! Ask for Odi she's great!!
Odi was awesome as always!!
Excellent Customer Service!!! Had an amazing experience here, The manager is was extremely helpful. Definitely coming back
Mark did a fantastic job!
Odi was great, really helped me in finding exactly what I wanted/needed for my apartment! 10/10
Mark was awesome. Ask for Mark
Gerald and husband staff are amazing! They are helpful.and give ideas when needed! Couldn't ask for a better staff! Awesome job Gerald!
Had a great experience with Mark, sat with me while I couldn't make up my mind and worked with me through every scenario. Really appreciated there service here, I highly recommend!
The best furniture buying experience I’ve ever had. I was able to find and buy every thing I needed for my new home.
Five star experience at Ashley Furniture in Columbus, Ga! Suki is an awesome associate and very helpful.
Mark Gibson was very helpful! He walked us through the buying process and answered all of our questions. He even helped us try to search for particular pieces we were envisioning for our home. Would recommend.
Marcus was great help today!
Great help from Marcus today!
Great experience today at Ashley Furniture in Columbus, Ga! I told Odi exactly what I wanted and she had me fixed up and out the door quickly!
Mrs. Suki is the best salesperson!!!
The team at Ashley Furniture were phenomenal. They had great knowledge and saved us money. I highly recommend using Suki.
Mark G. was a HUGE help. Probably the best salesmen I’ve dealt with ever. Very nice.
Great selection and online price matching on Ashley web page. Salesman was friendly and helpful
Stopped in at a couple of different places prior to Ashley’s. As soon as we walked in Franchesco F. introduced himself and helped us with everything we needed. He was extremely personable and made sure that we got all that we needed. Because of him, I will definitely be using Ashley’s for all of my home furnishings in the future. Thank you Franchesco, my wife and I are grateful for you!
My experience at the Ashley store was great! Suki was patient and attentive in helping me bring my vision of my home to life! Thank you so much and I sincerely appreciate your help! Go Noles!
Suky was so helpful helping us choose the furniture for my clients new home.
Suki and Gerald were amazing!
Mark was great! We were in and out and he even entertained our energetic kiddo.
The salesman Marcus was absolutely wonderful. My wife I came in not expecting to purchase but after the experience with this young man we were very pleased with our purchase. Thanks again Marcus!
Odi was very knowledgeable and friendly. Thanks for the assistance with my purchase!
I had an excellent shopping experience with Mr. Gibson. He was fast and efficient. I’ve shopped here before and it’s a nice experience.
Cassandra is the best! She helped us find everything we needed!
Cassandra was fantastic! Very kind, professional, and helpful. We enjoyed our experience so much with her help!
I definitely recommend seeing Odi! She was so helpful and knowledgeable about everything. You wont regret having her help you. I’m sure we will be going back to see her.
Highly recommend Mark Gibson! We really appreciate all of his help!
Suki was the best person to choose for our shopping experience. She helped us around a lot and was so informative and friendly with us.
Mark Gibson was very kind and helpful when picking out living room furniture. I had a lot of questions that he answered patiently!
So long short story, I️ made a purchase and the salesman told me that it would be delivered but they won’t put it together which is fine. Come to find out they won’t deliver my order after stating that they would. I️ spoke with Matthew the Assistant Manager and he still won’t honor what the associate has promised! I️ DO NOT recommend this store! I️ also added a receipt that said “DROPSHIP” which means that they’ll deliver. They were very rude and could not help me in any way
Lots of furniture options for all types of different tastes. Odi was so helpful, she made the experience great. She didn’t rush us and she was patient with all of my indecisiveness!
Marcus was AMAZING!!!!!!! He was so much help with picking out a bedroom set and showed us so many different options! He was so patient! We will always use him for any house purchases in the future!!!
Love this store! Our sales rep Mark Gibson was super helpful and answered all of our questions. Will definitely come back for future purchases.
Odi is the BEST! We drove over 300 miles to find my mother a couch and she found it at Ashley! Customer service is 👍
Ms. Odi was exceptional 👌 She was very accommodating and very knowledgeable. She made our visit an amazing experience.
Mark Gibson is the greatest. He is a no pressure sales person and very knowledgeable with the products that Ashley had in the store. Gave us great discounts off of what we bought. Thank You Mark
I wasn’t paid to write this, nor was I encouraged. Simply put Odreana (Sales Associate) was absolutely the best!!! 10 stars if I could. She answered every question and helped me match furniture for the man cave and living room. I am design challenged but she didn’t mind going above and beyond her duty to assist me in finding pieces that would compliment my space and helping me to avoid unnecessary furniture I wouldn’t need it would clutter the space. She deserves this review.
Marcus is a wonderful salesman!
We ordered a dining room table with chairs. We wanted exactly how the display looked, 2 grey chairs, 2 black chairs. When we received the table and chairs, they gave us 4 grey chairs. We got the table we wanted but are pretty disappointed we didn’t get the chairs we wanted.
I visited Ashley's Furniture here in Columbus, GA. I met Salesman James B. He practically helped me to furnish my house, well he did pick out and furnished my home. I can''t say enough about James. Ashley Furniture should be glad to have him. He really keeps you coming back. A really nice guy. Ask for James. He really is a blessing.
They did not order the couch we wanted but we cannot wait for another. We picked out a powered couch but manual was sent.
Really great people that will work with you
My experience was great with the help and patience of Marcus Jackson. It was greatly appreciated.
Austin was extremely helpful in assisting us with making a decision for a bed package and dining room, great to work with and extremely professional
Great buying experience. Craig was a great salesman!
O was so much help. She went above and beyond to help me with everything I needed. They didn't have the bed I wanted but she showed me the equivalent to what I was looking for. She was very attentive and patient with me because my head was everywhere. I would definitely shop with them again.
Came in looking for mattress and bedroom set and was able to get everything I needed. Look for Marcus.
Odreana @ Ashley’s is an amazing! Professional, Personable and extremely educated on all the Purple products she presented to us. We absolutely will be back.
I was assisted by Craig. He was patient and provided me with great customer service.
Odreana was our sales rep. She was awesome! She was very informative and knowledgeable.
This store in Columbus Georgia is one of the worst stores I have ever been in. The last three purchases that I have made have all been bad. They just delivered another recliner that is terrible. We called with in the three day return policy. But now they want to get the warranty company involved that will add another month or so before anything gets worked out
Excellent!! Odreana
Great service with Craig German.
Cassandra was awesome! Very knowledgeable and friendly!
Suki helped me today and was so patient and informative!!! I would definitely work with her again.
Odreana did a fantastic job educating my his and I on getting the best mattress that suited our needs. When you go to Ashley’s ask for Odreana she was the best.
I am super excited about the level of expertise and care that Craig and Odreana demonstrated to me during my visits at Ashley Furniture. Each of them took time to explain the process from purchase, delivery, and furniture protection. I am grateful for their service.
Craig assisted in every step of the way. Answered all questions and was so helpful every step of the way. He went above and beyond to make my shopping experience enjoyable.
Great experience, Odreana was extremely knowledgeable and had no problems giving us all the information about multiple different items to help us choose between our options.
Odreana assisted me with purchase. She went above and beyond in helping me make choices. She was very helpful and patient in assisting me with my selections and walking me through options for financing. She did a awesome job with making my purchase experience with Ashley easy. Thanks Odreana!!!
$199.00 to deliver a mattress is stupid. We used could pick up what we could at the warehouse and now we can’t. We like Ashley but don’t like the new way they do this. We will think about another store next time that will let us pick up our light stuff. Within 50 miles of the store should be FREE!!
I received what has to be the best customer service from Cassandra and store manager Gerald! I was hesitant to go into the store thinking ordering online would be easier. They made my store experience much more pleasurable by taking the time to explain and patiently answering my questions. These two individuals are the best.
Mark Gibson has provided us with exceptional service. Most remarkably, he was able to help us reach a price that was more than readonable!
My husband and I recently came here to look for a bedroom set. We had a really great experience especially because of our sales guy, Austin! He made the whole process super quick and easy, he was very easy to talk to, understood what we wanted, and catered to our needs (& budget). I would definitely recommend speaking with Austin if you come to look at Ashley Homestore in Columbus! 👍🏼
Zuki was extremely helpful and informative! Would highly recommend this store and the people that work here
Austin Davis was amazing! Helped with picking out everything for my mom’s new apartment! Go see him for all your furniture needs!
Awesome experience, greeted at the door by Odreana. We told her what we were looking for and she took us to that area and was very knowledgeable, professional and Courteous. Introduced us to the manager who was instrumental in giving us a good deal on the furniture we wanted…in and out within a hour, thanks for the service!
Came in mattress shopping and was greeted at the door by Mark. He was very helpful and patient. He was very knowledgeable on the mattresses, got me pillows to get comfy with as well. He helped from start to finish and I walked away feeling like I made the best decision on the mattress I chose.
100% recommend Craig at the columbus location!! he was patient and so helpful! all of my furniture i got is so beautiful and i can’t wait for it to be delivered!
I have always loved Ashley Furniture, and have furnished most of my home with Ashley’s furniture. I recently purchased a new couch and my sales rep was Franko. He greeted us as soon as we entered and spent a lot of time helping me choose the best sectional for my home. I was unsure of what side to put the chaise, and he took the time to map out dimensions of my living room with me and the best configuration with plenty of patience. I valued not only his dedication and expertise to making sure I had the best purchase experience, but also the great information he provided, which helped me choose the best sectional that would fit all of my wants and needs. He also took time talking with my son, while giving me the space to walk independently through the store to look at other options with no pressure (which I personally was happy about, as I’m not a fan of high pressure sales people), although we also looked at several options together. I highly recommend working with Franko. He truly made this experience at Ashley Furniture exceptional! Thank you Franko!
Franco was not only knowledgeable regarding the products, but super professional and very helpful. We purchased several items. The store had a comprehensive selection.
Francchesco Franco was very helpful when we bought our furniture!
Craig at Ashley Furniture was an absolute star! His keen eye and expert guidance led me directly to the perfect finds - a stunning couch and a coffee table, all within my budget. His dedication and knack for understanding customer needs turned my shopping experience into a delightful journey. Highly recommended for anyone in search of quality furnishings at great prices!
Craig German was patient and professional. He saw me wheeling my mom into the store and immediately assisted us into the store as well as assisting upon leaving the store. He is very knowledgeable about the company and he assisted us with purchasing a living room set, side chairs, coffee table/side tables, matching a rug w/fabric of couch. He also assisted in matching table lamps, dining room table and bar stools. Our time at the store was extremely pleasant and we are thankful for the service of Mr. German.
Craig was a wonderful sale Rep. He took his time and explained to me about my warranty policy that I didn't know about. It was a pleasure to have him work with me and my boys today 💜💜💜 Thank you Craig
I highly recommend going in to see Suki. She was wonderful. She worked with us for hours to get us exactly what we wanted and worked her magic to get us a great deal on our furniture too!
Great service very friendly and helpful!! Will be returning for sure.
Go see franko
Franco was extremely helpful. Highly recommended!
I just moved to Georgia and Franco set me up with a great deal on a dresser. He was super nice and recommended some places to eat and visit around town. If anybody is looking for furniture, Franco is the man.
Thanks to Suki at Columbus Park Crossing I was able to find several pieces for my new home. She was so helpful and knowledgeable of everything. Will definitely be purchasing with her again.
Had a great experience today with Suki’s help in Columbus, GA at Columbus Park Crossing. Very knowledgeable and super helpful and has great decorating skills. Thanks Suki!!!
Mark was excellent!
I am very disappointed in the service received. I didn't receive all of my items even though it showed the items were in route. I was put off another week and still didn't have all the items. Beware, because you can't contact the store after purchase. I do not recommend. Do business with those who appreciate you as an asset to their company.
Great job Suki! Very professional, hard working & stayed late to assist us in our sale.
Suki was so great at customer service . She did a great job
Suki was wonderful taking care of all our needs making sure all our wants were met. She was very patient showing around the store. She answered all our questions and made recommendations. We were very pleased with our purchase. We highly recommend her.
Odi was awesome!!! she helped us pick out a couch and dining set. she was so patient and listened to what i wanted. i recommend everyone to go straight to her!!!
Had an absolute pleasant experience with Cassandra. She was very helpful, informative and very knowledgeable of everything that we needed.
Craig was amazing! He was very helpful in guiding me through my first major purchase! Absolutely in love with my couch!! This place is amazing! 10/10 recommend!
Cassandra was amazing and super helpful!
Ms Cassandra Pitts was very helpful when it came to picking out a bedroom set for our guest bedroom. She was very knowledgeable about the inventory & the style we’re looking for. Thank You in Advance
Cassandra was wonderful!!!! Y’all go see her!!
Mark was able to help us make our purchase and was very helpful and patient with us today.
Mark was very helpful and patient with us.
Spoke with Cassandra today for our bedroom set purchases. Grateful for the great service we always receive with Ashley!!!
Love every experience we have had with Ashley! Bought our living room and dining set in 2023 came back to upgrade our bedroom sets with Cassandra today. She is truly an Angel on earth!!!
Thank you Odi for making our shopping experience a BREEZE
We had a great experience and appreciated Josh Carte’ professionalism.
Cassandra was a great help.
Cassandra helped us with our needs.
Cassandra is great. No pressure to buy but was very informative and helpful.
Cassandra was THE BEST salesperson to work with. She is knowledge, kind and absolutely hilarious! Ask for her specifically when you come in.
My husband and I had rhe pleasure of being geeered by Cassandra today, and we are so THANKFUL! She was knlwlesable, efficient, and courteous! Thanks Ms Cassandra
Cassandra was amazing today with my wife and I!!!! America need more CASSANDRA'S!
Ms. Cassandra was very helpful and patient as I tried to decide which furniture I would choose. This was by far the most enjoyable experience, I have ever had making a purchase. If you are in the market for good furniture and a wonderful sales associate, please see Ms. Cassandra.
Cassandra was everything and more! Very attentive and knowledgeable...We will definitely be back! Thanks again, Cassandra 😘
Cassandra has been a joy to work with. She made shopping very easy and has convinced my wife to spend the rest of my money on other furniture. 🤣🤣 Joking but she has satisfied our expectations. We will be back and search for her.
Cassandra was fabulous! Courteous and responsive. Truly appreciated her help.
Cassandra was Awesome!!!
Lord Ms. Cassandra in Columbus bless her soul.I felt like I was talking to a member of my family nothing but the best. Very Very professional. Y’all give this lady her own store she deserves it all.Thank you soooo much Ms. Cassandra we will definitely be back to shop with you only!!
My experience was great Cassandra Pitts was very helpful
Stop what you doing and go see Miss Cassandra she gives the best customer service that I have seen in years
Ms. Cassandra Pitts was absolutely awesome in helping us get a new mattress and chair. We needed a chair and mattress desperately for my husband due to neck problems and she was an absolute God send. Our children said they were going home with her! lol. Thank you Ms. Cassandra! We love ya!
Very pleasant experience. Suki got us taken care of!
Bought furniture at Ashley Columbus, Ga. Go and see Odi Livingston, Sales. She is very attentive to all your needs and will make sure that your furniture experience is all that you need. Thanks again. Odi
Craig was a very good salesman , he gave the estimates we wanted before we made our decision to purchase . He answered all the questions we had.
Mark Gibson is the best. Excellent customer service. Very kind and trustworthy. Thank you Mark for all your help.
Cassandra - great service, very resourceful, knowledgeable, and helpful. Knows her product very well!
Cassandra Pitts was amazing and beyond helpful and knowledgeable of everything, she walked us around and to the time to explain everything that we had questions we had.
Cosandra was great to work with.
I was very pleased with the service at this Ashley furniture store . Suki the sales Lady that helped us while we were there is the best . I will recommend this store to anyone !
Mark Gibson was very professional and a great communicator.
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Suki was wonderful!! So very helpful and patient!!!
Craig German was a pleasure to work with. No pressure , easy going and paid attention to what we liked and didn’t like. Highly informative on purchase options. Couldn’t be more satisfied with our purchase experience. Highly recommend!
Was down in the Ashley Homestore today and Ms Cassandra was so kind and helpful. She was patient, knowledgeable, and very in tune with what we needed. We will be back soon.
I came in today with my mom and an empty apartment. Odi scooped us up and helped us through everything we were looking for. She took the time to look at pictures, use her own experience, and my interest to help us build a great living room and kitchen for my apartment that will translate well when I move. Cannot thank her enough!
Ms. Cassandra is great and is always helpful. We work with Ashley on a regular basis and we are never disappointed. If you are in need of furniture Ashley is the place to go.
Cassandra was knowledgeable and helped me complete the transaction quickly
Good experience with Cassandra today.
Cassandra is very patient, knowledgeable of store products and professional. She made my shopping at Ashley’s a great wnd relaxed experience. My mother had the same experience with her too
Casandra was amazing. She's blessed
Cassandra was amazing an delightful. I'll recommend everyone to her. God has her.
Go see Cassandra at the Columbus, GA location! We’ve used her each time we’ve purchased and she is a blessing!!
Went here just to look around and fell in love with a new bedroom suite. Suki was so helpful with finding everything I needed to make it feel like home. If I need something in the future I will definitely be going to see her!!!
Suki Kim was very kind and helpful when we looked for a couch!
Cassandra is the best and sweetest person ever. She was so helpful with everything and made our decisions easier than anything.
Cassandra was awesome!! Got a great deal with her!
Mr. Franchesco was very friendly and personable. Great customer service. You can tell he cares about helping you find the perfect furniture piece for you!
Absolutely great customer service. I will say if you’re just coming in to look around, don’t come, because you’re guaranteed to walk out with something 😅
Ms. Cassandra made our shopping experience such a delight. I highly recommend her! Thank you, Cassandra!
Cassandra thanks for all your help
Great experience!
Cassandra was a joy to work with and very helpful. We were able to settle on something that we love. Thank you so much!
Ms. Cassandra was so warm and pleasant! She was knowledgeable and gave great advice so that we could make a well-informed decision. 10/10 I highly recommend! ⭐
Great customer service by Franco Chesco today. He offered his assistance from the moment my family and I entered the store and continued to do so until we found what we were looking for. We couldn't have asked for anyone better. Thank you so much for all you do.
Franco was very professional and easy to work with! Wonderful experience!!!
Awesome ...service by Cassandra was incredible...wonderful attitude and patient
Cassandra has been the primary reason we continue to shop here. She is very knowledgeable about the items, is quick, and provides great deals!
Ask for Ms. Cassandra she is a really nice lady . Great customer service .
Casandra is very friendly and helpful.. good customer service. Asking for her everytime!!
Cassandra was delightful, helpful, friendly, caring.....just the best. Ask for Cassandra
Loved my experience today!! Cassandra Pitts is DEFINITELY the one you want to see when coming here. She made the experience quick and easy. She’s very kind and easy to talk to. So approachable, I IMMEDIATELY went to her once I step in. All I did was show her a pic of what I was looking for, and she knew EXACTLY where it was. She’s very patient and informative with all selections I wanted to view, as well with all purchasing options—whether paying cash or financing. If you are blessed enough to catch her, ask for Cassandra!
Cassandra was very nice, helpful and patient
Nice furniture
Cassandra was an amazing salesperson. Was a pleasure doing business with her.
Cassandra was great and a pleasure to work with never felt pressured to buy very knowledgeable
Great experience! Lots of help with picking our living room furniture and pairing our furniture together
Ms Cassandra is simply the best!!
Thank you Mrs. Odreana for all your help and making my purchase a great experience
Went in for a small dining set and found exactly what I was looking for. Suki was absolutely fantastic to work with. She was insightful, friendly and personable. I’m very pleased!! Thank You Suki and Mark. Merry Christmas
Worked with Cassandra and Chris, 5 stars for both! Friendly and knowledgeable, excellent customer service! We’ll be back!
Beautiful store great managers and staff
Always my go to for any furniture or mattress needs! New painting on the interior and exterior gives it a fresh new look as well.
Chris Willum was amazing and helped me find what I needed in my budget quickly. He was friendly and knowledgeable and a great representative of Ashley.
As always, Ms. Cassandra (Columbus, Ga) is the best salesperson ever! We’ve been doing business for years now and she’s the only person I look for whenever I enter the store… you should look for her too!!! Ty, Cassandra!!!!
Ms. Cassandra was GREAT! Very informative and helpful, made the process of buying easy..would highly recommend her for all your furniture needs!
Cassandra was friendly and very nice. Please go see her. She will treat you right.
Went to Ashley Store today and Craig worked with us all morning. He was extremely patient and helpful with us during the process. He was knowledgeable and professional with the products we were interested in, which made the buying experience stress free.
Orleans was great! She was very helpful.
Ashley Furniture always does me right! Marcus Jackson answered all the questions my wife and I had. Now, we have a new king bedroom set coming home. Thank you to Marcus Jackson and everyone at Ashley Furniture!
Had a great experience with furnishing our new apartment recently. Craig was an absolute pleasure and helped us get a great deal on a dining room set that we loved. We will definitely return to him in the future.
Craig helped us score a gorgeous dining room set at the best deal. We are very excited for the new addition to our home. And we certainly appreciate Craig for making it an easy and rewarding exchange. We will be back for sure!
Craig helped my husband and I pick out the perfect mattress and bed. He was patient and took the time to explain the difference in quality to make sure we got what we wanted and needed. Ask for Craig!
Craig did a great job!
No hassle service. We shopped online and went by the store for confirmation.
Josh was excellent an very helpful during a life altering event went above beyond. He makes Ashley Furniture looks good. He is an excellent representative.
Cassandra did a excellent job on finding me a great selections of dressers to choose from. She was very attentive and provided great service the process was stress free. Veronica Walker
Cassandra Pitts is the ABSOLUTE BEST!! I’ve been dealing with her for over 3 years and I can say my family and I receive the best service when we are there.
Love this place! I want to give a big thanks to Mark for all of his help. He is a great guy!
Cassandra my sales associate was beyond helpful, knowledgeable, and passionate about the furniture they offer. She is a talented stylist & a sales rep, and I appreciated her approach and personal attention to my Furnishing needs. She is also extremely personable, knowledgeable and professional, making ours a positive experience. We can't say enough about how she treated us, balancing between being the resource we needed and giving us the space necessary to arrive at a decision. Hold onto her! She is definitely a asset to your store and company! She exudes excellence...
Cassandra was such a great help! Will definitely be shopping more at Ashely’s Furniture all thanks to her!!
Had the best experience with Cassandra. So friendly and helpful!
All of the selections were amazing and priced fairly well. My Fiance and I purchased a dining room set from Josh and will most certainly come back for all future furniture needs.
My salesperson Marcus was excellent! He was very courteous and knowledgeable. The store manager was awesome as well. I had a wonderful experience.
Cassandra is awesome!
Moving to Georgia from NY was a big task and Ms. Cassandra at Ashley made this transition a wonderful experience. She came highly recommended by my dearest friend Kay who has done business with her for many years. Cassandra was professional, knowledgeable, kind, and patient. If you are looking for peaceful experience full of joy then come find Cassandra at Ashley!!!! The rest of the staff were also very warm and friendly. The store is clean and has a nice set up. Great location.
Cassandra did an amazing job. It was quick and easy to purchase all the things I needed and it's wad all well priced. I am very thankful for her help
Cassandra Ashley Columbus is Awesom!! Ask for her if in town!!!
Cassandra and OD did an excellent job ! Their customer service was outstanding!!!
Easy process, Cassandra was a big help
My husband and I went to Ashley furniture looking for a sectional and we were greeted by Franchesco. He was extremely kind and patient with us as we looked at different sectionals. In no way did we feel rushed by him. If anything, we felt as if we were just talking to a friend the entire time. He answered all our questions and really wanted us to find something that we loved, in our own time. We eventually veered off to look at dinning tables which he helped us rearranged different color chairs to see which one we liked better and sat with us to see how it would feel if we were sitting with friends. He truly cared and he was very attentive. We are so happy that we purchased the sectional that we found and we definitely recommend him!
Cassandra Pitts....Thank you for your excellent customer service 👏
Cassandra Pitts was great it was a pleasure doing business with her
Cassandra was so helpful it was a pleasure doing business with her I would recommend her to my friends
Cassandra was a wonderful sales associate. She helped me find exactly what I was looking for and we were able to stay in my price range. I will definitely be back!
Ms. Cassandra was very kind and knowledgeable, offering various options to fit our needs and budget.
Cassandra was great and provided a lot of information.
Cassandra was so helpful and professional! I wasn’t in the store long and we found what i wanted within 5 mins
Franco was very professional and very understanding to what I needed. He even ensured I got great deals on what I wanted to purchase and I'm greatly satisfied with what I bought along with his awesome service and expertise.
Very helpful and informative
Cassandra
Suki Kim was fantastic and assisted in streamlining finding a great sofa set for my home. Friendly, sweet, and amazing to work with. I would recommend asking for her if you need any help with finding anything!
Cassandra was amazing helping us pick the perfect furniture for our new home. She went above and beyond all of our expectations. We will be coming back to see her in the future.
I had the most wonderful experience with Ms. Suki. The attention to my needs and my expectations were met, above and beyond any service I have received from other merchants. Thank you Ashley Furniture, and a very special thank you to Ms. Suki.
best customer service i’ve had!!!
Cassandra was the absolute best! Helped us find exactly what we were looking for!! Thanks you Cassandra!
I recently purchased a sofa and love seat from here for my new home and my shopping experience was great! The excellent person assisting me was Mrs. Cassandra Pitts. This was my first time in Ashley's and she greeted me with a polite and loving energy that made me feel welcomed. I was comfortable and at ease with walking around the showroom with her. She assisted me with my wants and needs and directed me to a set of furniture that suited what I wanted and a good value.
Craig German was awesome to work with! He was well informed and patient. Very pleased and will return.
Love this store and love everyone that works there! Brandon has always been super helpful. I never feel pressured and always find the perfect furniture for my home. This is definitely our families go to place to furnish our home!
Very professional sales person.
I have to be honest, I was hesitant about buying from Ashley after the last experience I had. Franco was the best though, he was the whole reason I even made my purchase! I’m going to love my new couch!
Wow! Best experience I’ve had in a furniture store. We had help from Franco and he was the best.
Franco was amazing! He went above and beyond to provide the best customer service!
Ms.Pitts was absolutely wonderful! She was very patient and helped find us the perfect couch for our family. We can’t wait to come back for the next addition to our home. Thank you Ms.Pitts!
I just wanted to share about the wonderful customer service we received at the Ashley Furniture store in Columbus Georgia. Our sales representative is Casandra and she was awesome. From the time we walked in we were greeted with a warm smile . We purchased furniture with her two years ago and we knew we wanted to do business with her again. We will definitely refer her to our family and friends. If you are reading this and are interested in furniture she can definitely help you she has your best interest at heart.
W had the pleasure of working with Ashley Wilson today at the Columbus, GA location. She made our shopping experience so pleasant. She was attentive to our needs, professional and treated with kindness like we were long time friends. We will be back for more purchases from her in the future.
Ms. Cassandra was that best, she knew her stuff.
I appreciate the professionalism that Josh C. displayed. He would definitely be the sales guy to go to. Again Thanks
Very nice experience! Craig was very helpful!
Cassandra has been helping us since we retired furnish our home since 2017..best person in sales in Columbus,ga
Odie was our sales person. She know the products and answered all of our questions. Great customer service and not pushy at all.
Mrs. Cassandra at the Columbus, GA location is awesome. She takes her time and she patient and helpful. This was my second time purchasing with her. Thanks Mrs. Cassandra for all you do.
Cassandra was so friendly, and professional. She made is so easy to pop in and get exactly what we wanted.
Cassandra was very nice, helped us trough the whole process with a very good manner and details and information about what we were looking for, thank you ma’am and god bless you.
Great experience with Suki and Odi! Found the couch we wanted. Thank you!
We had an excellent shopping experience with Odreana Livingston! She was very approachable, helpful, and pleasant to talk to. We will definitely shop here again!
Ms Cassandra was most helpful I am very patient with the elderly person
Franco was very helpful in purchasing.
Ms. Cassandra was very helpful and super sweet during our bedroom set buying process. She walked us through the whole process, giving us discounts when possible and we recommend her!
Outstanding service with Mark at the Columbus Ashley location! Great quality furniture, great price and very knowledgable, helpful salesman who went above and beyond expectations! Highly recommend the store and Mark!
Great experience
Craig German hooked me up with a great deal for my new king sized bed and mattress. He was very courteous and helpful picking out everything we needed. 100% recommend coming by and seeing him for anything you need!
Excellent store to buy furniture. Great staff.
Craig German gave us Excellent Customer Service today My Favorite Store and Sale Person!!! David And Tera Gordon
Cassandra was awesome and very helpful to me. Thank you for your service 🙏
Ordered recliner and sectional was given delivery date. They only delivered recliner. Called about sectional they couldn’t give any date. Ordered in July suppose to be delivered august 19th was not. They said earliest October. I finally canceled because I needed a sectional. Called about $399.99 delivery fee to be reduced they said no. After arguing many times they offered $100 refund. $299.99 for recliner delivery when it was there fault I had to cancel is wrong. Terrible customer service!
Salesman Mr.Franco was very knowledgeable about the business process of the company furniture sales. Very helpful
If you go to Ashley furniture in columbus ga , ask for Kasandra , she really take care of us and understood what we needed and more than beyond, I wish all employees be like her , make me feel as a family and show us all inventory with patient, professional and very acknowledged of everything, it is our third time that we come back to Ashley furniture, quality and great experience. I give five starts to Kasandra and thank you again for all you do and made our family so happy with our new furniture 🤗
Worked with Ashley and she was so patient and knowledgeable. She listened to my needs and got me exactly what i needed. Thank you so much!
Absolute great experience. Mr Franco was wonderful and would recommend anyone to ask for him!
Franco is great for the job very helpful!
This place is awesome, ask for Franco. He is very professional and he’ll get you your looking for.
I love this location! Franco is amazing and always provides excellent customer service. The quality and variety of the furniture makes this a perfect location for finding the perfect pieces for my home.
Fantastic customer service by Mr. Franco!
Franco was our sales person and he answered all my grandmother questions and was very knowledgeable. He had great patience and attitude even during a mind change. He was simply awesome with best customer sevice.
Cassandra was amazing. She introduced herself, told us about the specials and allowed us to browse the store without consistently hovering over us. But she was close enough and easy to find for questions. I loved that because the last thing I want is for a sales rep to be over my shoulder the whole time while I’m trying to shop.
Once Again, Mr. Craig German, provided excellent customer service. Returned to the store to purchase two more items and he was so very helpful. Thank you so much!
Mr.Craig German provided fantastic customer service. He was so very patient and so very helpful when I was so indecisive. I will Definitely be back for more purchases.
Cassandra was awesome and we got all the furniture at a great price
I purchased several pieces of furniture from the Columbus, GA Ashley store on 8/5/23. I received the warmest greeting at the entrance from Odreana Livingston. She made my shopping experience easy and fun. Her knowledge of the inventory was impeccable and she wasn’t a pushy salesperson. She was very personable and customer friendly. If you are ever in the Columbus, GA Ashley store, ask for Odreana, she’s the best! I found the furniture prices at Ashley to be much more affordable than other furniture stores in that area.
Franchesco was awesome as soon as we walked in he helped us and answered all our questions. Asked us what we needed we told him and he took us to the right products. He knows his stuff.
Mark was very helpful and professional and friendly
I have always had good experience here. Yes, I acknowledge it is a bit pricier than some places, just like I know what happens when you try another store. You definitely get what you pay for. James B. was an excellent salesman. Yes, he tried to sell more, but was never pushy and listened when I said no. He was great. I will definitely go back to him when I know what else I need.
Suki was very helpful to us!
Great store! Odi was very helpful! She listened to what we needed and wanted and helped us to get just the right chair and bookcase.She did a great job of explaning the delivery process and the stores policies. She was so nice. I really appreciate a store that has friendly people working there. So much better than buying on line and having to put it together yourself. Better prices and quality too!
Great service! Suki was super helpful and resourceful. Will return next time we look to upgrade our home furniture
My experience with Craig was awesome. He is very patient with a undecided person like me and help made my buying experience easy! The store is nice clean and very organized
Loved the shopping experience with Odi. She was very helpful, had her listening ears on and helped us look at the furniture that best fits our need. She even helped us get the best price for the furniture we purchased. Very patient and very helpful, she was absolutely professional during our course of seeing the furnitures, finalizing them And completing the purchase process. 100%I will be coming back to Ashley and will ask for Odi Livingston.
Cassandra was our salesperson and she is awesome!! Very knowledgeable, great personality.
Mrs Cassandra Pitts is the best around! Hands down! Helped me get exactly what we wanted and fast. War Eagle!
Franco was extremely knowledgeable and fun to work with finding our living room sectional! The Rawcliffe was the perfect fit, depth, material, and color wise. I couldn’t have asked for a better salesperson.
franco was so helpful!!👍
Cassandra Pitts is an excellent salesperson who's loves the lord. She's very knowledgeable when it comes down to ANYTHING in Ashley Furniture. We will be definitely shopping with her again!!!
Ms. Cassandra Pitts is an excellent salesperson who loves the lord. She is very knowledgeable when it comes down to ANYTHING dealing with Ashley Furniture. GO SHOP WITH HER. You will not be disappointed because we will definitely shop with her again.
Great experience working with Cassandra Pitts at Ashley today she went above and beyond to make sure that we got exactly what we wanted. Ashley is a great place for your furniture needs.
Cassandra was amazing!!!!!
Marcus was very helpful and displayed the utmost custom service.. My family was very comfortable working with him!!
Cassandra was awesome. Provided excellent customer service and really took the time needed to satisfy our needs. She went the extra mile!
Great shopping experience. Thanks Cassandra Pitts for providing us with excellent customer service. Her kindness and genuine interest really made a difference in our decision to make our purchase. Ask for Cassandra Pitts😊
Cassandra was very professional, knowledgeable and patient with us the entire time. We could not have had a better salesperson and enjoyed all of the demonstrations that she gave us. Thank you Ms Cassandra and when we need any other home furnishings you will definitely be requested. Ashley Furniture you found a good one. Thank you
Cassandra excellent sales and service professional all the way through. 👍🏿👍🏿👍🏿
Cassandra she is WONDERFUL! VERY VERY HELPFUL!
Marcus was extremely helpful and accommodating. We've been customers of this Ashley furniture for over a decade and have never had a bad experience.
I had a great experience with my furniture purchase in Columbus, GA. Craig was knowledgeable and helpful. There was a couple issues with delivery and I will be going to the store in the morning, but overall I am extremely satisfied with my purchase.
Cassandra was such a blessing and so helpful when we were searching for our perfect livingroom set
Cassandra is wonderful to work with!
Cassandra was the delightful staff member who helped my husband and I yesterday in purchasing a dining room set. She gave us time to view the items on display but was close at hand to answer any and all questions we had. Her courteously, professional and personable manner was such that I intend to request her help again on our next visit!
Mrs. Suki is well representing Ashley Furniture Store with the highest professional to my family. Mrs Suki aided us with the exchange of a new mattress. If I could give her 10 stars I would. Best employee of Ashley Furniture Store in Columbus, Ga.
Mark Gibson was very helpful, not pushy and very informative. We will be passing along his cards for sure!!
Be sure to ask for Franco!
I have been here a few times and I have to say, Franchesco Franco has helped me every single time. Any questions that I have he answers them and he has helped me pick out almost everything in my apartment! 10/10 if you need help with anything find Mr. Franchesco Franko, he is down right amazing!
A huge thank you to Mr. Franco for making this experience stress free and easy. Mr. Franco was super knowledgeable, very professional, and friendly. There are so many different options to choose from. Mr. Franco worked with us until we found exactly what we wanted and made sure we were 100% happy. I'd recommend Ashley to everyone. We will definitely be back to purchase more furniture. If you want an amazing experience with buying the right furniture, go see Mr. Franco at Ashley. Thank you again, Mr. Franco.
I recently came in with my grandmother and shopped around for a bed. We received very good assistance from Franco. He was very kind and patient. I will ask for him next time I go furniture shopping.
Franco was awesome!!! Very knowledgeable and went out of his way to help me and me wife. Definitely will be returning in the future!!
Mark was wonderful in our search for new living room furniture and a mattress! He answered all our questions, was never pushy, and helped ensure the best deals! Highly recommend Ashley furniture for your needs and make sure you go in and ask for Mark!
They have an amazing selection for the creative mind and the sale associate, Suki Kim, is really sweet and can help you choose furniture that is more to your liking and budget.
So happy with my new purchases!! Franco was the absolute BEST!! Patient, knowledgeable, and friendly. Go see him for all of your furniture needs!
Definitely go see Franchesco Franco. He was very helpful in my findings. He’s amazing!!!!
Odreana was extremely helpful in picking out our new sofa, and called to provide us with an update on our delivery as well. She is an excellent sales professional there and cares about her customers. The delivery men were very friendly and did an awesome Job setting up the couch. Overall highly recommend!
I will never, ever do business with Ashley again. After a year and several visits by technicians our beds are still lopsided. And the bed step broken by incorrect installation. Buyer beware, this place will sell it to you, but you are on your own after that…
Mr. Franco was very helpful and knew a lot about the furniture. He also helped with finances.
My family and I came in and had a wonderful experience. Our sales person was Franchesco Franco. He was knowledgeable about the products and helped us through the finance process. We will definitely be back for our furniture needs.
Franchesco is one of the best person to talk to if you need help looking for something and he's such a good employee in my opinion
Mr. Franco gave me a great experience and after that interaction he probably could’ve convinced me to buy the whole store.
Suki was awesome! She was super fast and can hook you up with amazing deals and discounts!
My salesperson Craig German was amazingly knowledgeable and patient! I highly recommend him!
Marcus Jackson was a good and kind sales assistant. He was engaging and efficient. Thanks
Ashley Furniture HomeStore 6499 Whittlesey Blvd Columbus, GA 31901
Y’all need to go and ask for Tiffiany she only works Thursday through Saturday but trust and believe you will want to catch her on her days because she was so very helpful and kind . The amount of information she provided and the honesty I appreciate it so much because so many salespeople just want to try and sake absolutely anything without giving their honest opinions but not with Mrs Tiffiany she pushed us towards things that would last and weren’t just for looks . Go ask for Tiffiany she will not let you down
Tiffany Klukas was an absolutely amazing help in navigating my interior design. She definitely made it a fun, memorable experience in making my house a home for me.
Today at ashley’s furniture Odi helped me and my find the perfect couch , tv stand , and bookshelf for such great prices. Thank you Odi definitely will be back again !!
Odi was awesome. She met my needs and set me up with a new sectional that I absolutely love!!
Mark Gibson was very helpful with helping my family and I decide on our living room suite. He was very patient helping us with our decision. Excellent service all around! We will be asking for his help in the future. -The Ingersolls
Craig G. was great to work with!
My salesperson was Odi! She was really sweet and helpful! She made the process really easy and simple! Very friendly!
They be nice n stuff in der!
Mark was a true professional.
Marcus was such a pleasure to work with. He made the entire buying process seamless and simple. When you go into the store, please ask for Marcus! Oh and Brandon was AWEsome!!! My new favorite store to visit in Columbus.
This stores customer service is strong just like the sales manager’s calves! I will continue to be a repeat customer of this location!
Best furniture store I have been too!! Brandon Walker is one of the best Salespeople I have ever encountered!!!!
Great experience and great staff to work with..
Marcus Jackson did a FANTASTIC job helping us find what we were looking for. Very attentive to our exact requirements and went above and beyond to help.
I purchase Furniture from Ashley 4/29/23 total $3600.00. They sold me a Guardian Protection Plan that I didn"t want. I called to cancel it and no one will cancel the plan or refund me. Guardian keep telling me that Its not in there system. Ashley keep telling me to contact Guardian to cancel. I will never buy from this company again because the protection plan is trash. I use them before and they keep your money and doesn't fix anything. I have asked for the home office from both of these companies,but n either one of them has an home office to contact straight bs!
You guy know what, 3 word : Professional, Good-sale-er, good quality. I recommend Cassandra, she very kind and she is master of getting you guy a best deal for everything. Try to help everyone get a thing kn store with perfect price.
Cassandra was a very warm person with a very loving uplifting spirt. We came in 30 mins before closing and she stayed well past closing time just to help us without rushing. I will differently reach out to her for future purchases! Thanks Cassandra you’re a great asset for Ashley. I’m a VERY grateful customer…Angela Coppock
Cassandra made my shopping experience great. She was attentive and very kind. Thank you Cassandra
Cassandra was extremely helpful and very patient with me as I made the best decision. Every customer should ask for her assistance and beautiful smile!
Cassandra was fantastic!! Make sure you ask for her!!
Mrs. Cassandra has the most outgoing and positive energy. She is very knowledgeable with all the furniture options and customizations. She answered all questions accordingly and with precision. I would recommend Mrs. Cassandra to anyone interested in buying furniture from Ashley's. My overall experience was very satisfying!
Cassandra is absolutely the BEST! I’ll definitely buy from her any day of the week. So kind hearted and knowledgeable. She made this experience a breeze.
casandra was great … took care of all our needs
Ms. Cassandra assisted me and my wife to pick the right mattress. Great prices and awesome help from this lady. If you need any help come see her. No preasure at all.
Ms. Cassandra was my angel. She helped my with a purchase of a most needed new power recliner. Great price and great attendance, and best of all no pressure!!!!! Come and see her!!!!!
Odi at our Columbus store is awesome! Just made our second furniture purchase with her. She is extremely helpful, knowledgeable and just a pleasure to work with too. Thanks Odi!!
Ms. Cassandra was a great help in the purchase of our new sofa! She was very helpful and has a great personality! Highly recommend seeing her for any of your furniture needs!
Cassandra was a GREAT help! Thank you
Cassandra was great! Very helpful.
Ms Cassandra Was an excellent saleswoman. She provided 5 star service and made the process seemless
Cassandra helped my fiancé and I find a nice affordable living room set. She was very nice.
Cassandra was amazing!!! She walked us through the entire process and answered every question!! We had truly outstanding customer service!!!
Cassandra wonderful help finding my new sofa sleeper and dining table!!
Cassandra so sweet and professional made my day! Thank you!!!!!
Very disappointed with my store brand mattress. After only 5 weeks of sleeping on it, I noticed that there was already a dip, near the upper area of the mattress. When I went back to let them know, I was told that it was due to me not having purchased the boxspring for it or it could possibly be a defect. Really? These people are frauds when it comes to honoring their warranty. They will make you jump through all kinds of hoops just to prove to them that their mattress that you, the customer, who has to lay on every night is uncomfortable and is not of quality, but most importantly is defected. If you are not willing to pay $3,500 and up, on just a mattres alone, do not purchase with any expectation of comfort.
Cassandra did a wonderful job finding the perfect fit for us highly recommend her for all your furniture needs
We went to buy a new couch for the family about a week ago. We were immediately greeted by Odi. She had a friendly smile and asked what we were looking for. We described the type of couch we were looking for. She was not pushy she let us explore the whole store but stayed with us to provide information about couches we showed interest in. It was very beautiful how she did it, I never felt overwhelmed by a sales person hovering but the moment I had a question there she was. Once we found a couch we like she gave us a great deal and made the buying process very quick. About a week later she te Ted to check in and see how everything was and to make sure we had heard from the delivery people. Even after sale was done she went out of her way to make sure we were taken care of. If you need furniture go see odi at Ashley's furniture
Cassandra and Matt were great. Really worked hard for me. Will be back! Made buying fun!
Wonderful salespeople, very helpful enjoyed my visit with Matt and Cassandra
Mrs. Cassandra Pitts was such a blessing today. We walked in with an idea of what we wanted, and she went above and beyond and blessed us as we move into our new home soon. Go see Cassandra for all your home needs. She'll bless you over and beyond what you've experienced anywhere else.
Cassandra Pitts was great helping us get what we wanted.
Our sales lady, Cassandra is a very special person. Enjoyed walking and talking with her as we made our selections, and every thing went well.
Ms. Cassandra is absolutely fabulous! Please ask for her you won't be disappointed. My wife and I have been loyal customers for the past five years and she has exceeded our expectations every time!
Cassandra is awesome! She's been providing amazing service to us for 5 years. We only work with her!
Ms Cassandra P. is down to earth and very knowledgeable. She makes you feel very comfortable. She is an asset to your store!!
Cassandra was very patient and knowledgeable. She helped outfit my sister's home office!
Oni the sales person was fabulous didn't push us or follow us around the store. We recommend Oni and Ashleys.
We weren’t sure exactly what we needed for the space, but Casandra took care of us and helped us find our perfect piece! Couldn’t be more pleased with our experience.
Cassandra. Best sales personnel in Columbus Georgia will always shop here.
I definitely recommend this store. Odi Livingston was such an incredible help with finding the perfect piece for my space. Even with such a large selection, she was very knowledgeable about what specifically would work both with size and aesthetics.
Ms. Cassandra is truly heaven sent. She took her time with me and reassured me that anything is possible. Thank you so much!
Cassandra took excellent care of my family and I. She was considerate and answered all questions and gave great advice!
Big thanks to Cassandra! She immediately made us feel welcomed but then allowed us to look around on our own. When we were ready, she answered all our questions with knowledge & enthusiasm. Then she finalized our purchase of a sofa & loveseat. We enjoyed our time with her and felt like we were blessed with a new friend.
There is a wonderful young lady at Ashley store by the name of Cassandra that assisted me in getting new furniture for my home , she also blessed me in the process. Thank God for such an amazing person. Shirley Law
We had a great experience shopping for a living suit with Odi she is smart and fun and a pleasure to have worked with on this purchase
Cassandra sold us out bed and now furniture for my daughter! She is so nice and she is the reason we keep coming back! We will be back to see her again 😃
Cassandra was so wonderful and helpful with everything!
Cassandra was incredible, thank you for everything!
We came to get a bunk bed for our boys and Cassandra helped us. She helped us stay in our budget and made the process easy and fast.
Cassandra gave us great service!
Cassandra was great friendly and professional.
Ask for Cassandra when you walk in and if she’s busy, wait, it’ll be worth it! She knew the store like the back of her hand, was informative, helpful, kind and present without being pushy. Would give a higher rating if possible. Thanks Cassandra :)
Suki was FABULOUS! Not pushy, just helpful. I chose what we were going to get and she and I sat on it and talked until my husband realized I was right😂 On delivery day, I had oral surgery that morning and ran home as fast as I could but missed the delivery guys. They did something unheard of... They CAME BACK and delivered my beautiful furniture that same day!! Even Sam likes it! Thank you Ashley💖
Cassandra is our salesperson of the year. We recently purchased living room furniture. When we found ourselves in need of a bedroom upgrade, we went directly back to her. Her honesty, kindness, expertise in knowledge, and humble spirit makes her salesmanship supreme in nature. We absolutely love her. She is our go to person for any furniture need.
Outstanding customer service and very knowledgeable staff. Professional work ethic and happiness with a smile.
Cassandra, provided us with the best experience. Super easy and no pressure. She just let us do our thing and went above and beyond for us.
Cassandra was great!!! Wonderful experience!!! Can’t wait for my furniture to be delivered!!!
The best place for furniture needs. Military discount, shipping, and knowledgeable sales personnel.
Cassandra Pitts sold a bed to me without letting me know that a vital piece needed to be bought to support the bed. I honestly think she did that on purpose because I didn’t want to buy the bed that was 4k. So it gets delivered, and we can’t sleep on it because it needs a slat. I don’t know much about anything because this is my first time buying a bed with a frame etc. I called Ashley for help and the phone keeps hanging up from the important person that was supposed to be able to help me. Finally reach someone and they say I need a box spring. I knew that’s not what was needed. Now the bed is high up the ceiling and I still can’t sleep on it for fear I’m gonna fall. DO NOT BUY FROM ASHLEY.. they are overpriced and it’s only about the sale. It’s not about the customer at all.
We used Cassandra at Ashley furniture and she was the absolute best! I highly recommend her. She’s been so helpful for us!
Suki was incredibly helpful and was able to get us a great deal on our sofa set!
Recently went to this location to browse and while I was there I met one of the staff members named Odi! She’s amazing, has good conversation, and very friendly. I totally recommend her for sure; Odi had helped browse according to my interests as well as secure my payment on a bed set.
Very friendly and great service! Thank you ashley!
Mrs. Tiffany was very helpful towards my husband and I, she helped us find the perfect set for our home while also giving us a great deal. Super friendly and insightful, we’d love to come back and shop with her again.
Cassandra and Brandon the manager was wonderful, very helpful and great customer service.
Cassandra took excellent care of us today. I felt like family before I left. It is very nice to find someone who loves their job
nightmare wait times for furniture
Cassandra is a very qualified saleswoman. She helped us find exactly what we needed
Cassandra is absolutely amazing! Very helpful. Communicates well. DEF recommend her!
My sales associate was very helpful and polite. Odreana made sure that I found everything needed for my son's bedroom. If I need anymore furniture Ashley Home Store will definitely be the place. 10 out of 10 for Odreana.
Had the best shopping experience with the help of Suki Kim! She was very knowledgeable and made the process easy for my fiancé and I. Definitely will be coming back for more furniture in the future.
I had a wonderful experience at this location. Marcus was very patient and accommodating. He was also able to locate a piece of furniture that I had been searching endlessly for. I highly recommend giving this store a visit. The manger Matt was also very accommodating and hands on.
Great experience….excellent service! Mark, sale consultant, was very knowledgeable about Ashley products. He was quite helpful without being overbearing! We enjoyed the experience.
EXCELLENT & FRIENDLY CUSTOMER SERVICE WITH AWESOME PRICES! THANK YOU CASSANDRA FOR HELPING ME DECORATE MY HOME WITH EXPERT DECORATING IDEAS!! THIS PRICESS WILL CONTINUE!
My sales associate Tiffany was such a great help... She has some the best customer service I've ever seen! Overall she's a great sales associate to have!
My sales associate Tiffany was such a great help… She has some of the best customer service I’ve ever seen! Overall she’s a great sales associate to have!
Worked with Cassandra on getting a new sectional and she was absolutely amazing. Cant wait to shop with her again
Cassandra was very helpful
I love Ms. Cassandra. She provided quick and easy help!!!
Cassandra was awesome!!
I just wanted to say Matt and Marcus made my experience very special. They did amazing job with me getting my bedroom set done.
My husband and I had a great experience with OD today while picking out and purchasing furniture. She was able to give suggestions after finding out what we were looking for. She made sure she was attentive to us and explained the details of everything thoroughly. Go see her, you will be pleased!!
Cassandra Pitts has great customer service and is very knowledgeable about the product. She provided a great experience from beginning to the end.
My husband and I can to the Columbus Ashley store and we were greeted by Mr. Craig German. We were looking for a mattress. Craig is a very experienced and helpful sale associate. He educated us, answered all our questions and provided an overall great experience. Craig’s time and assistance made our purchase easy and seamless. We will definitely be returning to the Columbus Ashley store for our future furniture needs.
Cassandra was AMAZING and was able to help me find the PERFECT desk for my mom! She was incredibly knowledgeable about every desk available, took the time to make sure I was happy with my purchase, and will definitely be who I look for next time I am in the store.
Cassandra possesses exemplary customer service skills. She is attentive and ensures the customers needs are met. I will refer her to family and friends. She is a five STAR young lady.!
Cassandra was such an amazing help, definitely recommend her.
Cassandra was my sales associate. She was excellent. She was knowledgeable. Professional and made me feel special. I gave her 5 stars and will tell others to visit Ashley and look for her for assistance.
Mr. Franchesco Franco by far the best sales representative I've ever worked with. If your going to shop at Ashley make sure you ask for him! I would recommend him to anyone!
Great store selection, with a great sales staff. I highly recommend!
I went to Ashley’s in need of a new bed set and Monroe helped me find exactly what I was looking for. I ended up getting both the bed, mattress, and matching dresser. I was Very pleased with my experience and would recommend anyone to work with Monroe
I visited this store recently and had a great experience. The associate was very professional and would definitely recommend Ashley’s for your furniture.
Great experience when I came in. The Associate was very knowledgeable and gave excellent suggestions.
Great service and selection. Hunter will help you furnish any room you have in mind!
My husband and I walked in looking for a new sofa set. This is our second time purchasing a couch set. We wanted a change in colors for our home and Ashley furniture store never disappoints. Craig was really approachable and friendly from the start. He was great with explaining all the different possibilities when it came to the different sets. He was very patient giving us space to browse and talk about our options as well. When we chose the sofa set we wanted, he mentioned it also came with an ottoman which was not shown on the floor. I am glad he made sure to inform us because it made our purchase much more worth it!
Suki was so great helping me. I found through her advice the perfect furniture for my house. I would definitely ask for her again in the future.
Cassandra was a wonderful sales associate who helped us find what we were looking for. Never felt rushed or pressed, and she took lots of interest in getting to know us. Highly recommend her if your looking to make a purchase :)
Cassandra was great! Not pushy at all and saved me a ton of money. Highly recommend
We went in just to get an idea of what was around these days. Tiffany Enfinger greeted us when we walked in the door and was super friendly. Not pushy at all. She followed us around and answered a million questions and I bet she walked the whole showroom floor 20 times for us. She listened to what we thought we wanted and she was wonderful at helping us put a whole room together that looked great! She has a great eye for design. She was brilliant, not push, personable, and just nice! We’re so grateful for her. We will leave a review on the furniture once it arrives. Angie & Gary
Ms.Suki was a great sales person. She explained in depth store agreements, terms, and was knowledgeable about the store inventory. I appreciated her services.
Ms.Suki was so helpful in helping me get what I want. Very professional and patient!
Great service! Suki helped me with the purchase of my new bed set. Highly Recommend!
Love coming here I worked with Suki she helped my husband and I find a bed set in our price range! Definitely coming back!
Excellent service
I typically avoid big name commercial furniture stores, however we made an exception today and stopped in to pick up a couple pieces of furniture we had been searching for for months and seen on the website. MONROE was absolutely fantastic at assisting us with finding those pieces of furniture and ensuring that we got the best price possible. He was personable and professional at all times and made sure that he respected our time and pocketbook. Definitely changed my opinion of big name commercial stores. I recommend this location and specifically Monroe for any of your furniture needs.
Ashley furniture in Columbus, Ga. Has the best service. From the greater at the front to the staff behind the counter. Friendly, knowledgeable, and helpful. I especially want to give my sales lady a big 5 stars. Cassandra was super from start to finish and has the most wonderful spirit. Call ahead to see if she is there, you will be glad you did.
I am pleased with their product.have bought several items from them.the quality is excellent.built to last.
My family and I came in looking for new living room furniture. I described what kind of material I liked and didn't like and Tiffany showed us the perfect set for us! She was very knowledgeable and showed us various sets, but we went back to the first one she showed us. We also needed a new mattress and she showed us several different types, but again, we went to the first one she showed us. We are very happy with our purchases and with Tiffany! We will definitely be back when we need more additions to our home. THANK YOU, TIFFANY!
Cassandra is an excellent sales associate. She recommended several options to assist with furnishing my rental property. She alone makes it worth the trip to Ashley.
So kind and helpful!
Cassandra
Great experience here today Odreana was very helpful and demonstrate excellent customer service she was very detailed my dad found my mom the perfect recliner with her assistance
Tiffany and Brandon are the best go see them I sold my bedroom furniture this morning and they have me a good deal with some new furniture this afternoon!!!! Tiffany seemed to be someone I had known for a long time and I met her today!
Excellent customer service with Tiffany Enfinger ♥️ Although I live in Alabama, this will be my store from now on.
Customer service was excellent
Ashley’s furniture selection is very stylish, durable and economical.
Great experience the lady was outstanding thank you Cassandra. You really met our needs.
Cassandra was great ! Highly recommended!
Cassandra is awesome.
Cassandra was very helpful and such a blessing!! I will definitely be back!
Cassandra Pitts was great to work with when I was trying to find a new bed. She is very patient and she goes the extra mile to get you the best deal possible.
We came in to get smart beds for my parents and we were greeted by Cassandra Pitts she was not only friendly but so helpful w everything we were looking for.. helped explain everything and looked any discounts that we can use.. very helpful very friendly.. very greatful and thankful for her help.. great experience 😊🙏
Cassandra was amazing today! We came in to look at the adjustable beds….walked out with a new bed AND a new friend!!! Her personality, along with her knowledge of the products we needed matched the beautiful day outside! We appreciated her today!!
I had an outstanding experience with James. He was extremely helpful and helped me pick out the perfect table!
First time buying furniture, customer service was great and staff very friendly! Franchesco Franco was the sales man and he was great as well! The reason I am leaving 2 stars is because they snuck in a 180 dollar 5 year protection plan on the couch! Got home and looked at the receipt and went back the next day to see if it could be taken off and I could get a refund and they explained that the price of the couch would go up without the protection plan. Just wish that was stated upfront before I paid , getting married in 6 months and that money could have been used elsewhere.
Franchesco Franco was absolutely phenomenal! He got us an awesome deal on a new dining table set, he made it a quick and easy process! Highly recommend asking for him!
If you need anything, Cassandra is the person to go to! Super sweet and will look out for you! She truly blessed my family today! So grateful!
I have had the pleasure of having Tiffany as my salesperson on multiple occasions. She is not only a breath of fresh air with her contagious smile, she is also very helpful and even a problem solver. Thank you so much Tiffany and I will return!
Hunter was amazing! Thanks again.
Cassandra was a great help!
Went to Ashley today shopping for a couch recliner and Consltant Monroe Davis went to great lengths in finding us the couch , Accent chair, and numerous pictures that my wife wanted. Thank you, Monroe
Cassandra helped us today, very professional and friendly!
Cassandra was a huge help! We appreciated her patience and the time she spent with us. Give that girl a raise!!!
Tiffany Enfinger is absolutely amazing! She was great at fighting for our business and wasn't pushy at all! She definitely cares about her customers and provided A+ customer care! Not only was she very knowledgeable but made the entire process as smooth as possible! We will be back to see Tiffany for our future purchases!! Thank you from Leah and Michael!!
Tiffany was great,she help me out alot
Tiffany was great, wonderful such pleasure to work .
Cassandra did a great job.
Cassandra did a great job.
If you go to Ashley Furniture in Columbus, Ga. Make sure you ask for Cassandra, she was polite, patient and had my best interest at heart. Thanks again Cassandra she ya next time!
(Translated by Google) GREAT CASANDRA!!! (Original) EXCELLENT CASANDRA!!!
Good service. Quality products.
Went in looking for sofa and recliner, Tiffany met me and asked what I was looking for, then told me where to find them. She gave me plenty of time to look and make a choice, explaining all about both pieces then gave me a great price. Any of my friends or something else for me and I will be going back to her. She is very professional and makes you feel special.
Tiffany Enfinger was extremely awesome and helped with my purchases.
Cassandra was our salesperson she was awesome very very nice and very patient with my grandkids
Cassandra was great at the strip mall in Columbus, GA was great and very informative.
Ms. Cassandra was amazing! Very knowledgeable, and let us take our time with our purchase. Was not an overbearing and pushy representative. Will definitely be shopping with her again.
Tiffany did a wonderful job assisting me with my search for a King size bed. She took the time to show me the perfect bed and mattress . Thanks Tiffany for making my shopping experience so fun and easy.
My wonderful sales associate Tiffany was so so wonderful, and what I really appreciated was how she was looking for what I like and trying to save me money at the same time. Can’t wait to see her again to put in plans!!!
Wonderful experience shopping with Brandon.Store Manager Gerald was a great guy!
I LOVE MS CASSANDRA AT ASHLEY FURNITURE IN COLUMBUS, GA. WE GOT SONE REALKY GOIS DUSCOUNTS TODAY!
Cassandra at ASHLEY in Columbus, Ga is WONDERFUL!! I GOD has been so good to me and HE has placed Ms Cassandra here today to bless me with these fantastic savings here at ASHLEY FURNITURE!
Tiffany was great help with me finding the right piece of furniture for a unique setup.
Cassandra was very helpful and patient!
I've recently stopped in at Ashley's furniture and if you want a good, honest, and hard working sales associate to help you without trying to talk you into buying a bunch of extra stuff just to make some commission or someone who will listen to what you want and have them show you items without trying to sweet talk you the whole time just to get a sale then I recommend Tiffany. From the time I walked in and she greeted me until the time I left you can tell she is a genuine person. Someone who truly cares about the needs of the customer and not just about getting a sale. She was friendly, courteous, and listened to my needs about what I wanted. She didn't try to talk or push me out of my price range but instead showed me a lot of great items I could afford. I will be coming back soon for more items for my house and when I do I will ask for her. She was an amazing sales associate to deal with.
I had an amazing experience with Ashley Furniture. My salesman was great and very understanding of my situation. He worked hard to give me the best deal he could give. The delivery guys were just as kind and professional. My experience with Ashley was amazing and I will definitely buy again from them.
They will sell you items that they don't even have in stock and don't know when they will get it ... if someone is moving and trying to time their deliveries this store will through everything off. You will be moved in your new home with no couch to sit on and no bed to lay in.Thank Gosh!!! I didn't get any major furniture here, I just ordered a cute lamp which was over $100 and when they sold it to me they SPECIFICALLY told me it would take 5-7 business days ... I want my lamp Ashley ... my feelings are hurtUpdate: it took 6months for me to receive my lamp
Cassandra was very helpful and friendly. She really helps us out so much. We couldn’t ask for a better consultant
Tiffany was the BEST! Very professional and helpful as far as pointing you in the right direction of what you’re looking for. Look forward to continue doing business with her in the future.
Cassandra Pitta, love the new couch
Cassandra Pitta, love my new couch.
We liked the selection of furniture at Ashley and the salesman worked with us price matching with other outlets.
Cassandra Pitts was wonderful she knows the store and was able to recommend products that would satisfy what I was looking for. I came in for a dining table set and will be walking out with 23k worth of furniture. She will definitely be my preferred consultant from now on as I continue to redecorate my new home. If you need someone that will listen to you and execute your vision as well as give you excellent service go see Cassandra she won’t disappoint you.
Beautiful and quality furniture, with a large selection of mattresses and adjustable bases to choose from. A “brand” that exceeds the competition, by far.
Tiffany Enfinder was great . She was knowledgeable and patient with my selection giving me different choices
We just moved here a couple days ago and decided to upgrade our bedroom furniture. We decided to go to Ashley furniture store in Columbus, GA and were greeted by Miss Odi upon arrival. She introduced herself, and explained that she’s here for us and to make our furniture shopping experience easy! Simply put, she was phenomenal. She gave us some time to walk around the store and look, then she joined us as we looked at a couple options and started weighing our options. She gave us the pros and cons of our options which made deciding so much easier! She also helped us with a mattress as well. If I could give her more than 5 stars, I absolutely would!
Went into Ashely’s today wasn’t expecting to leave out with anything. When I say I say Tiffany Enfinger is the the best she’s great at what she do. Left out with the best massaging chair for my back for an great price.
Tiffany Enfinger was very good please go see her now
I had a very good experience with my purchases here. The sales staff was very helpful in helping us find what we needed.
Tiffany was fantastic to work with. So professional and efficient! You can tell she really cares about her customers!
Cassandra my sales person was amazing! Very professional and pleasant.
We had the best experience. Cassandra Pitts was awesome!
I recommend Ashley Furniture for the quality and style of the products.
The experience was excellent! Francisco was a really nice guy.
I would like Tiffany Enfinger at ASHLEY for showing great customer service and had a wonderful attitude with a great smile to make the vist a worth while experince.
tiffany was helpful I was looking at bedroom sets she showed me more than 1 n she helped me narrow my choices down to 2 options. The experience with her was a pleasant one her smile makes shopping more enjoyable.I will be back
She is a very good kind helpful worker she was very sweet and patience she’s also a good sell’s woman and very nice to talk to
Tiffany is awesome
Suki Kim is the best salesperson. She was really thorough, knew details on items without having to look, and made sure everything was exactly what I wanted
Hunter Peterson helped us find something on clearance and made sure we got the best deal possible on a beautiful set will definitely be back to do business with him
Cassandra pitts
Cassandra Pitts was Awesome!!!
Cassandra Potts was amazing and awesome. Great customer service!!
Large choice of reasonably pricedl furniture. Good customer service and friendly /courteous delivery.
Great service,
Cassandra is simply 😍 the very best. She drops everything just to help my wife and I. We have been shopping for a long time. Cassandra finds just the right price every time.
Tiffany Enfinger Super good
Great experience with our sales representative Tiffany Enfinger.She is very knowledgeable and a great help.
Tiffany Enfinger was amazing. She made finding just what we were looking for so easy and fun. She even came back in after she got off to help us. She will forever be our sales person. Thank you Tiffany for your kindness and patience. You’re awesome.
Tiffany was a great help. She explained everything clearly and made me feel comfortable with my purchase. I will definitely be telling my friends about the excellent service I received at Ashley furniture.
I went into Ashley’s in Columbus, having no clue what I wanted. After talking to Tiffany for a few minutes, i felt the trust, I felt like we were old friends and she wasn’t gonna steer me wrong. It wasn’t about price with her, but my happiness. She’s a real treasure and I’m forever grateful for her opinions. I’ll be back if just to step in and say “Hi!” to an old friend.
The representative was so easy to talk to. The furniture is so lovely and super quality. I’m not worried about the sturdiness or upkeep at all.
James is awesome. He is very knowledgeable about their products. He really helped me.
James Bonner
James Bonner
James Bonner was an exceptional salesperson. Go see him.
On 13 September 2022, I went to Ashley Furniture Store, Columbus Ga. The sales Representative Tiffany Enfinger was so wonderful taking time to make sure my Sister was selecting the right chair, I notice First her compassionate spirit, she had a smile of letting my sister know she was not in a hurry. So I decided to walk around while they looked around as well. Leave it to me I found something I’ve been looking for. I passed several other representatives I could have asked them for help. I decided to go to Tiffany because she was so helpful with my Sister, I knew she would do the same for me. I Purchased my item as well as my Sister. It was a good experience to come to this store and Tiffany (because of the late hour) never acted like she was rushing us. I will be back soon to purchase something else. Great Job Tiffany, I don’t know who will be reading this review, if you go to this Ashley store ask for Tiffany. You will be please with the service and dedication she give.
Tiffany is Very patient, cheerful & knowledgeable.
My experience with James was great! He greeted my fiancé and I soon as we walked in the store. He is very personable, he knows his STUFF, and he made sure that he followed up with us even after we received our bed!!!! Thanks James you gained a customer, for life buddy!! Go see James B you wont be disappointed, tell'em I sent ya!!!
Tiffany Enfinger made our experience with Ashley Furniture Great! She was an exceptional worker. We truly enjoyed working with her. If you want to experience the same please ask for her!
We had a GREAT EXPERIENCE with Ashley Furniture. Tiffany Enfinger helped us with our entire purchase. She was an exceptional worker. She went above and beyond to make our experience more than we could have asked for!
Ashley has good customer service! James is a very knowledgeable salesman and will be happy to help you.
Let me start by saying I have always loved Ashley Furniture items. However; it was such a pleasure with working with salesman James, he's thorough and explain everything in detail, not to mention he's a Marine. He went far above our expectations and he definitely gained a forever customer! I will back soon for the other items! Thanks James
Cassandra is the one and only sales associates that you must work with she isn’t pushy and a very good sales person.
I have Shopped at this store for years and if you aren’t consulting with the queen herself Cassandra you’re missing out. She makes the entire experience amazing from start to finish. I will definitely continue to shop here for any of my furniture needs!
You were wonderful!!!!
My husband I recently moved to the area and were looking for living room furniture. We spent about 2.5 hours in the store going back and forth deciding what design, color, etc we liked best. Franchesco was very informative and patient with us throughout the decision making and purchasing process.
DO NOT BUY NOTHING FROM JAMES HE IS A STRAIGHT UP LIAR..
I had a wonderful experience working with Franchesco Francho. My parents and I visited the store and he was very helpful and informative about the various mattress options available. Although my parents did not purchase a mattress, I returned a few days later and purchased a sofa chaise and chair. Because my parents had such a great experience with Franchesco, I was looking forward to working with him for my purchase. I will definitely will return to this store and work with Franchesco again.
franchesco franco is a great person , he speaks spanish n english , great service ! thank you for helping me out so much ! he help me and my parents find what we wanted. i was satisfied with my purchase!
Excellent service from everyone. Staff is friendly provided great customer service and answered my questions about their products. Highly recommend and looking forward to doing business in the future.
Great staff, very professional and helpful.
Suki Kim was very friendly and welcoming. I recommend that you ask for her personally.
If you come to this Ashley’s location, be sure to ask for Tiffany!! She simply gives you the best sales experience! She was very personable and honest about prices and what you get for your money with this item vs that one. She is more than happy to give you an out the door price for whatever you are looking at! Thanks so much for your time Tiffany!!
We ordered end tables and coffee table waited 3 months they brought us show floor items with no discount. Will not buy from the very dishonest
Saturday we visited Ashley in Columbus and we're greeted immediately by Hunter Peterson. We explained we were just browsing. He was so nice and answered our million questions. We got the info we needed and left the store. We left to visit other furniture stores. We encountered rude salesmen, pushy salesmen and the plain out could care less salesmen. Fast forward 4 hours later, we returned to Ashley. We asked for Hunter specifically. He helped us order everything we wanted and got us all set up for delivery. He made the process easy. Due to the kindness and infectious smile he offered us, we came back and ordered from him. He has our business for life now. People don't realize you only get one time to make a first impression. If you're looking for furniture and want a sweet, kind and down to Earth guy definitely go see Hunter Peterson at Ashley in Columbus, GA.
Brandon was a great help. He gave me space while I looked around and when I found what I was looking for he was there to help me. I really appreciated his kindness. I also want to thank Mr. Goodman. He was also helpful when I checked out. All In all I had a very pleasant experience at ashley.
Tiffany Enfinger was great. From the first hello to answering questions she was right there without the normal "hover". If your looking to redecorate, I highly suggest swinging in and asking for her. Helped my wife and I pick out a platform bed frame that will stand up to rigorous activities!
Cassandra was amazing!!! Very accommodating, made sure I knew all options that would fit my space best. She was patient with how indecisive I was!! Highly recommend seeing her when you go in.
Cassandra in Columbus, Georgia has helped me with several purchases. She is courteous, friendly and knowledgeable! I highly recommend her! She is the best!
Ashley and Franchesco were amazing. They helped me get everything I needed for my new house and made it the least painful shopping experience I have had in years. Thank you guys!!!
Very great experience, ask for Hunter Peterson,really helpful and service was above and beyond
Tiffany is an excellent consultant. She's very nice and gave us outstanding assistance. We will be making a mattress purchase because Tiffany took extra time to talk with us about several mattress and the difference in each mattress compared to what we wanted. Thank You Tiffany - Carolyn D.
Cassandra was a GREAT AWESOME salesperson. I really appreciated her serving me with professionalism and niceness. Thanks again.
Suki Kim was a wonderful sales lady that helped me find a bed for my teen.
So let me tell you about my experience today with Mr. King … Matthew. He was such a delight to work with! I came in looking around, he gave me my space (perk #1), he is very helpful when I was ready(perk #2) and very patient as I went back and forth on what my final decision was going to be (perk #3). He even made such that what I was purchasing would work with my adjustable base that I currently have. That is truly a lifesaver because you would hate to get the bed and it doesn’t have enough clearance. Well all this is to say thank you again Matthew for assisting me with my needs today. Oh by the way, he wished me a HAPPY BIRTHDAY! So this means he pay attention to detail. I know I will be back, no doubt!
Odreana Livingston was awesome! Very nice and very helpful!
We had a great experience with Brandon when we purchased our living room furniture. He was very knowledgeable and extremely helpful!! Ask for Brandon when you need some furniture.
Our consultant Tiffany Enfinger was really engaging and helpful. She was energetic and you can tell she knows her stuff. We were able to purchase our couch, which was the missing furniture for our home. I’m glad she talked my husband out of a rug and chose a perfect one that will go well with our couch.
Had an awesome experience working with Brandon Walker. Very knowledgeable, genuine, and professional. Recommend anyone to work with him when they go shop there.
Sukie was our salesperson and was fantastic. Very helpful and informative on our new mattress purchase.
I was fortunate enough to get to talk with Tiffany Enfinger. She was very patient and very nice, with her sweet voice. And she was happy to help me finally purchased the mattress of my dreams. I will make sure to go through her for all of my future Ashley purchases.
Mark was super helpful! Went in looking for some kids beds and he found us everything we needed and found us the best prices! Strongly recommend anyone looking for furniture to check them out!
Suki was Very pleasant to work with and I had a fun experience! I left very satisfied!
Great customer service! Very helpful and efficient.
We recently moved into a new home & bought our living room set & new mattress at this location. Hunter was the sales representative that helped us out & he was awesome! He didn’t follow us around like a vulture as we checked out the selection but he was readily available when we had questions. We were blown away at how knowledgeable he was on every piece of furniture we were interested in & when they didn’t have exactly what we were looking for, Hunter went out of his way to locate it for us! He also made sure we got every single discount we qualified for. We’re very happy with not only our purchase but with the overall experience & highly recommend!!
My wife and I love Ashley Furniture and we are so excited for our new bedroom set! Tiffany Enfinger (our saleswoman) at Ashley’s in Columbus was awesome! She is super knowledgeable and helped us find exactly what we needed and wanted for a great price. Go see her! You won’t regret it!!
We made purchases two separate times with Tiffany. Tiffany has impeccable customer service and has a very good knowledge base of the products in store. She assisted us and only us during our time in the store. She was very attentive, listened to what our needs were and helped us make the best selections based on our budget. We have yet to have our furniture delivered but I'm hopeful the delivery experience will be just as professional and prompt as Tiffany has been. Thanks Tiffany!
My experience working with Suki at Ashley Homestore in Columbus was absolutely magnificent. Suki was immensely knowledgeable on the furniture items I needed in accordance with my home's floor plan, including everything from the color schemes, furniture dimensions, mattress types, and pricing. After showing Suki photos of my home, she knew exactly what furniture I needed to both contrast and match with my home's existing colors to maximize my home's aesthetic appeal. Suki is an exceptional home decor expert, and as a licensed Realtor in Alabama and Georgia, I would recommend her to anyone in need of home decorating and furnishing in those areas.
I've always had a good experience at Ashley, several of my friends recommended them. Great customer service.
Tiffany was the best help.
Ms.Tiffany helped guide us to our couch that we are so in love with!
Could not have asked for a better experience. I was immediately greeted by Odreana, I told her exactly what I wanted, and she took me directly to the couch I had decided on. She answered all of my questions and my couches were purchased and signed for in less than 20 minutes. I mean, it literally doesn't get any easier than that! So impressed with the atmosphere of the store and of course, with Odreana, who is a true asset here!
Craig was the BEST! He made the process of purchasing two new mattresses a piece of cake. Would definitely come back and work with him again.
I walked in the store and Rayven greeted me right away. She listened to what I was looking for and made a few suggestions. Now I have a piece that I love in my home!
My experience was well worth the trip. Chris was very professional and my family a I felt right at home. Definitely will be back to purchase more.
My husband and I were in desperate need of a new electric powered recliner since his old recliner had quit! My husband would be having hip replacement surgery in a few weeks so time was very short. Upon entering Ashley Furniture Store, I spoke with sales associate Tiffany Enfinger. I told her my situation and since my husband was unable to come with me, I told her what he wanted and what he did not. Not only was she very friendly, but she was very knowledgeable about the furniture she sold. She took me to the perfect recliner and after sending my husband a pix of the chair (and testing it out myself), we would be the proud owners of a beautiful and comfortable leather recliner! Many THANKS to Tiffany for all your help and will definitely come to you and Ashley for our future furniture needs!
Too expensive and over priced nice stuff some of it, and too long of a wait for delivery. Staff members are friendly.
Mark helped us get an amazing sectional and we are so happy with it. He was patient, not pushy, kind, informative, funny. The guys who delivered our sectional were so patient with us as we figured out the best way to set it up. I couldn’t have asked for a better start to finish situation. Thanks guys.
Tiffany Enfinger really enjoys her work
If you stop in make sure you ask for Tiffany Enfinger! She is a great sales rep and very friendly! She'll greet you with a smile and help you get exactly what you're looking for!
Everyone loves our living room furniture and wants to know where we got it. I let them know Ashley's but the best part our sales rep Tiffany Enfinger. We weren't sure where to begin. After just a few minutes of talking to her she knew exactly what we wanted. Cannot thank her enough! I tell everyone she's the best for you're PERFECT furniture shopping experience. She was sweet, kind, and courteous....She's the reason we will be returning for a bedroom suit!
Another great experience with purchasing furniture from this location. Ashley was amazing! We have now visited with her on two occasions this month and she has always made the trip worthwhile with her great attitude.
I recommend when you arrive at the Columbus GA store you ask for Cassandra Pitts Smith as your associate. She assisted me with my purchase and is the best salesperson I've ever encountered. Kind, courteous, and knowledgeable with absolutely no pressure. I hope I'll have the pleasure of working with her again.
If you are shopping for quality furniture, I highly recommend Ashley Homestore in Columbus. And do yourself a favor and ask for Cassandra Pitts-Smith (aka my new bestie) as your salesperson. She is kind, courteous, knowledgeable and made me feel like priority #1.
We had a great experience each time we shop at Ashley. We are in the process of replacing our old living room set previously bought from Ashley. I can’t say enough good things about this consultant when helping us in the Columbus,Georgia store! He was very attentive to what we were looking for! If you need a great consultant, go see Hunter! I sure he will give you top notch service as he gave us. Ricky and Linda
Great service and staff, excellent place to shop
We had the best experience we have ever had at a store. Tiffany was able to get us everything we could have possibly wanted at an unbelievable price! Not only that but we never felt like she was trying to sell us something. She listened, she was honest, and she was patient when it came to our anxieties and our kids. Tiffany sat with us for hours and never once made it feel like a bother. We adore her, the store, and everything we purchased. Thank you Tiffany!
Tiffany is so unbelievably helpful! Thank you so much for making my wife happy with our recent purchase! Everyone ask for Tiffany!
Good deal on some furniture and very professional and helpful staff. See Suki she will make sure you get exactly what you need!
Thank you so much for all your help. Tiffany Enfinger is one of the best sales person I have delt with. Very informative and helpful even after we got our furniture.
During COVID-19 every business was affected, but now this time is getting back to normal. great service with delivery and set-up, a small part was not included, but it was installed the next day (Saturday)
My husband and I came here yesterday looking for bedroom furniture and a dining room set. Our consultant was Tiffany, she was incredible! She went over and beyond our needs. She wasn’t pushy what so ever! She helped us get the best deals, and helped us save such an incredible amount of money. We were there for 2 hours! She was so sweet, kind, and overall patient with us! Thank you, Tiffany!
Friendly staff, excellent customer service, I worked with Ashley on my most recent visit and she was awesome, very helpful and extremely knowledgeable. Thanks again
Tiffany Enfinger is so polite and worked hard to help me find the lamps of my dreams ✨️ 10/10 highly recommend 👌
Tiffany is very helpful and professional. I enjoy shopping with her. She knows what merchandise to show and she listens to what you want.
I came in looking for bedroom furniture and your employee Tiffany Enfinger was such a big help. She suggested other items I wouldn't have thought of. Thank you so very much.
My wife and I shopped for a table our sales rep was Tiffany Enfinger she was very patient and knowledgeable! It took some time for the table and chairs to come in but she continued to update us as we waited. It was worth the wait! She is an awesome sales person and didn’t make us feel pressured Thank you Ashley furniture for updating our kitchen we look forward to working with you again!
Tiffany Enfinger was very friendly and knowledgeable about the products.
We were looking for a certain look for our living room. Upon speaking with the sales rep Tiffany Enfinger, she said I know just what your looking for. She directed us to the perfect sofa and love seat, including color and material! We love our new furniture and Tiffany was the key to the whole experience!
Tiffany Enfinger. My experience with Ashley Homestore has been a blessing to my family.
I periodically stop in the store because I’m always in the market for a new piece of furniture. The team is so knowledgeable and helpful! Definitely the only place I would shop in town!!!
I highly recommend Ashley's home store in Columbus Georgia. I visit the store on 21 June 2022 and was greeted by an awesome sales Home Furnishings Consultant. Her name is Tiffany Enfinger. She was very through, super knowledgeable about the products she sold me and helped with getting me the best deals. I'm so appreciative for all her assistance. Thank you so much and God bless you.
Odie , Was an amazing help at helping us me and my husband find the furniture that would fit best for our living area. She is the most sweetest woman I have ever met who works with you and takes her time with you, does not rush the customer. I would strongly suggest ODIE.
We were looking for a recliner that massage and Ms Cassandra did a wonderful job in helping us fine one she working on discounts for us and we got great savings We are well pleased with the product and we're enjoying our recliner sofa
Ashley furniture will forever be my go-to furniture store. Their products are always high in quality. Their customer service is great from the workers inside the store to the workers who deliver the products.
This store has a great selection of furniture. The prices were out of my price range, but I appreciated the friendly staff and the great decorating ideas I got from just one visit. See for yourself.
James in the Columbus showroom and our delivery crew from Phenix City made a great team. We were able to get a new living room within our budget the same week! Everyone was especially courteous, I'd recommend the Ashley Home Furnishings in my area as they have an excellent staff, enormous showroom and good folks all around.
Odreana was a pleasure to work with! We just bought our first sofa set and a tv stand from her. She wasn't pushy at all (which we loved), she made everything quick and easy!
James was a great representative, he got us what we wanted at a great price!
Hello! We purchased a living room set months ago. When it was delivered, they backed into our gate, completely ruining it! Sure, things happen. Just fix it! It’s been several months and nobody has made any huge effort to come fix this situation. Someone finally dropped off parts of a new gate last week. I have two young boys and a dog. I can’t keep rigging my broken gate up any longer. This is a bit ridiculous and I’m to the point of anger now. This needs to be resolved THIS WEEK WITHOUT FAIL! I cannot express how disappointing this experience has been. I was trying to resolve this without being public, but clearly I’m not getting the attention this issue needs without being social on media about it!
Odreana Livingston
I wanted to take the time and post my review of Ashley Furniture in Columbus GA but most importantly of Tiffanie (Our Sales Rep). When it comes to negative reviews everyone is always up to post those instantly but good reviews never get mentioned. About 13 years ago I had the worst experience ever with Ashley furniture (in Maryland) and I vowed not to ever spend another penny in them. Horrible experience from sales to after delivery. I had told my wife NEVER AGAIN, would I step into another Ashley and yesterday I did . Not sure truthfully how I manage to step foot in but I did. Tiffanie as soon as we walked in was very polite and professional. She wasnt pushy nor demanding. Her great customer service skills allowed me to break my inner barriers and give Ashley another chance. Her attention to details and great listening skills gave her the opportunity to pull the sale. What I loved about Tiffanie was her sincerity and professionalism. I hope this review reaches higher headquarters and they truly acknowledge her work ethics. People like Tiffanie is what Ashley in general needs. She deserves recognition for this outstanding service and experience. Thank you so much Tiffanie, God Bless You!!!!
Had a productive experience at Ashley furniture this weekend. Great Memorial Day sale and Brandon was so helpful and informative. Must check out Ashley furniture and ask for Brandon.
The staff and service was great.
Tiffany was AMAZING! She made sure we were satisfied! We will definitely be returning to see her again.
Steve was very helpful
Came in looking for living room furniture. Mark G was extremely helpful and knowledgeable. Couches and stools arrived just in time! Thank you Mark G for providing exceptional service.
The sales people are VERY PUSHY!
So about a month or so ago I went to Ashley to browse looking for new bedroom and living room furniture. I met the salesperson, Tiffany, and I explained I would just be looking and taking pictures so I can show my husband. She was very knowledgeable and patient with me and gave me her card before I left. Well, my husband and I finally made it back yesterday and luckily she was there. She remembered me and greeted us with a big smile. She walked us around, even remembered the bedroom/living room set we talked about before. Let's just say my husband and I were very pleased with the great customer service and care she gave the both of us. She made the purchasing experience easy and a successful one. Thank you so much Tiffany!!! On your next visit, please ask for her you will not be disappointed.
My husband and I recently purchased a table from here. We worked with Tiffany Enfinger and she was absolutely amazing! She was extremely patient with us as we looked around to find the perfect fit. Once she got an idea of what we were looking for she showed us options that fit our style. Tiffany was very educated on the company and was able to get us a fair deal on our purchase. We are in love with the table and will definitely be back to work with her in the future.
I'm writing for my boss, she told me she bought three items from Ashley and has already waited for a year now and an ongoing wait. If I could rate this store 100- stars or more I would. Please heed my advice and never ever buy from this place and if you have already ,do not buy again. They are literally scamming people out of their money and time.
Craig was awesome helping my son pick out a good mattress.
I'm out of town and spoke with Tiffany at the Columbus store, She was knowledgeable and had a great friendly personality. I highly recommend that if you are ever in the Columbus Ga area please stop by and ask for or see her. Definitely a pleasure to speak with.
If you’re looking for furniture, Odreana is the one to work with. She was extremely helpful. When given the concepts we were looking for, she was able to point us in the right direction. She helped us find everything we were looking for while staying in our budget.
Tiffany chased me around the store and was the reason why I couldnt get out the door fast enough. She would not leave me alone the entire visit to let me sit down and truly look for what I wanted. She just wanted to talk to the entire time , and didn't understand that I needed time alone to find what I wanted. I felt like I was in a car dealership.
We had the most wonderful experience working with Cassandra Pitts! She has a genuine concern for her customer’s happiness and satisfaction. She’s knowledgeable of all the items on the floor and on line. She kept in touch with us from placing our order through the delivery of the final pieces. The next time we walk in to the store we’re headed straight to Cassandra! Her service is exceptional!
We had the most wonderful experience working with Cassandra Pitts! She has a genuine concern for her customer’s happiness and satisfaction. She’s knowledgeable of all the items on the floor and on line. She kept in touch with us from placing our order through the delivery of the final pieces. The next time we walk in to the store we’re headed straight to Cassandra! Her service is exceptional!
Buyers Beware!!! I purchased a bedroom set with Guardian Protection Insurance in 2016 from this location. I filed a claim in December of 2021 due to the wood snapping into on the frame of the bed. Initially, Guardian denied my claim because I didn't use the word "incident" instead of "accident" when I gave a statement to the claims representative. I filed a complaint with the Better Business Bureau and immediately received a phone call from a manager at Guardian informing me my claim had been updated and approved and I had 90 days to select a new bed. I visited this store on 1-8-22 and selected the new and was told it would 16 weeks for the bed to arrive. On 3-22-22, I received a phone call and text from Guardian stating my authorization to purchase a new bed would expire on 3-28-22. I contacted them because I selected the bed in January. Needless to say, the bed was not ordered in January. A salesman contacted me to apologize and asked which bed did I select and that it would take 2 to 4 months to receive. I told him this is unacceptable and requested a refund. He said that was out of his wheelhouse and he would escalate the situation to his corporate office. Today is April 5th and I have not received a phone, email nor text from anyone at this store. Poor customer service. Avoid this place; not unless you like to be inconvenienced and treated poorly.
My wife and I bought what we thought was a very nice leather sectional in 2020 from here. The electric recliner in the same part of the sectional has now broken 3 times in the year and a half that we have had it. We are not rough with our furniture at all. The first two times the sofa was under the "manufacturer warranty" and so they fixed it with an entirely brand new part both times. It is now broken for the 3rd time and since we have had the couch for over a year now it is not covered and we would have to pay $99 just for someone to come out to determine if it's part of the recliner warranty. The part itself is not even a year old since they replaced it. This has been a huge inconvenience each time it happens. Not to mention we bought a table with chairs and a bench from Ashley back in November. We have yet to receive our last 2 chairs and bench. It's a good thing we had some extra chairs lying around because we would not be able to eat at the table with our children otherwise. Due to all of these issues I would NOT recommend Ashley to anyone who asks me. I do not appreciate being sold a lemon of a sofa and being a loyal customer to only have to wait several months for my furniture and be made to pay $99 for someone just to evaluate that the exact same part that has broken 2 times previously is broken for a third time. Please go somewhere else with your business.
The 2 gentleman who delivered the cabinet were extremely courteous. The only thing that was disappointed was the length of time from order to the home. My entire home is filled with Ashley Furniture but was disappointed about the time it took to get it from stock. To top it off we were charged and paying for the product before receiving. There must be something illegal about that.
16 weeks for receive a dinning tablet set 🤦♀️👏👏 horrible service
Plenty of nice furniture, we were looking for new chairs for a sitting area. Wide variety. Employees were helpful but not pushy and didn't hover over us.
Tiffany did an amazing job of recommending pieces that were the perfect compliment to our selections. The entire process was stress free, and pleasant. If you are looking to purchase home furnishings, but are unsure of a cohesive design scheme, I definitely recommend stopping by to chat with Tiffany. She's exceptional at helping to bring your design dreams to fruition. Thank you so very much for everything. We will definitely be returning for additional assistance, as I finally have the living room of my dreams.
Tiffany did an amazing job of recommending pieces that were the perfect compliment to our selections. The entire process was stress free, and pleasant. If you are looking to purchase home furnishings, but are unsure of a cohesive design scheme, I definitely recommend stopping by to chat with Tiffany. She’s exceptional at helping to bring your design dreams to fruition. Thank you so very much for everything. We will definitely be returning for additional assistance, as I finally have the living room of my dreams.
We had the pleasure of Odreana helping us to find a new mattress. She was wonderful and a lot of fun to work with. She was super patient and really took the time to listen to our needs. We are grateful for her help in getting our new mattress and adjustable base ordered! I would suggest that anyone request to work with Odreana!!!
Do not buy furniture from here. We bought a bed frame from here and all the screws started to come out just 9 months later. Since their delivery team put the bed together we didn’t know what screws went where so we decided to leave it and wait for them to come and fix it. Made a claim with the warranty company and they said it would be 14 days till they could come and look at it and MAYBE fix it. 12 days later our bed frame broke and is non repairable and they have not gotten back to us about what happens next. A technician is supposed to come out today to fix a bed that isn’t repairable. I’m 38 weeks pregnant and will have to sleep on a mattress on the floor with a brand new baby because of the horrible service and quality of this company. The bed we purchased was one of the most expensive beds they have and was supposed last us years. Not worth the amount of money we paid or the amount of stress on our family now. On another occasion when our mattress was being delivered, I was 18 weeks pregnant at the time and the delivery team refused to bring the mattress in my house and put it in the bedroom. So we paid for delivery and installation but they said they weren’t told to bring it in the house by their boss or the piece of paper they were holding (even though I showed them my recipe saying I paid for installation) and left it outside after I asked them to please help me at least get it up the stairs. They said it wasn’t their problem to call Ashleys. So at 18 weeks pregnant I had to carry a king size mattress up stairs into my house.
Odreana Livingston greeted my boyfriend and I right when we walked in the door and we honestly were just looking around at the kitchen tables, wanting one but didn’t intend on buying one. However, we found one that we just fell in love with and Odreana helped us to get what we wanted at a price we could afford. She was very helpful and informative and made the whole process so easy! I will definitely be back to Ashley in the future because she made the experience wonderful! Thank you Odreana!
My wife and I have purchased from Ashley Furniture on two separate occasions and we have been very pleased so far. The quality of the furniture has exceeded my expectations. My experience with the sales team has been exemplary. Our sales consultant, Odreana Livingston, was super friendly and knowledgeable about products we purchased. As a matter of fact, I highly recommend you ask for her by name. I will use Ashley's Furniture again for future purchases.
Very helpful, honest and personal. They also offer the latest in mattresses.
Being thankful not only shows good manners, but a simple expression of thankfulness can go a long way in relationships and communication with others. It not only enhances our own lives, but makes other people feel appreciated, I just withdraw my profit of $6,548 from my acct thanks a lot Mrs Sophia James fx I now have full trust on you now,, I started with $650 you can also give a try Mrs Sophia James fx is very real.. You can reach her now on email; sophiajamesfx210@gmail.com WhatsApp: +1 (314) 762-9433
We came in to Ashley’s looking to furnish off our bedroom and a buy a mattress that would last. We worked with Odreana and she was absolutely amazing to work with. She really knows her stuff, was extremely accommodating and sold us on a purple mattress that we will literally never go back from - it’s amazing! Thanks so much Odreana!!
We came in to Ashley's looking to furnish off our bedroom and a buy a mattress that would last. We worked with Odreana and she was absolutely amazing to work with. She really knows her stuff, was extremely accommodating and sold us on a purple mattress that we will literally never go back from - it's amazing! Thanks so much Odreana!!
I ordered a bed and Chest for my daughter 7 months ago and still haven’t received footboard or bed rails. When I asked if I could switch it for something else they said my wait time will start over and it will cost me 25% of the cost to return the one I have partially received. No one I spoke to communicated any sympathy. I got oh well you just have to wait vibes! Not cool at all I do not recommend.
I purchased a bedroom set from Ashley furniture January 18 2021 today is November 23 2021 and I still don’t have all my furniture my mattress is sitting on the floor and when you call customer service they always act like they don’t have a ETA on anything when you ask to speak with a manager they transfer you to a voicemail which I left a voicemail for a call back and they sent me a $100 gift card that’s nothing when your bedroom set was almost $4000 I will never in life order from them again!
My wife and I went into here and the wood furniture didn't seem like real wood or built as good as they were in the past.
Folks are friendly as they can be, and were awesome about giving us information on different mattresses. Note that items may not be delivered for up to 14 weeks!!
My trip to Ashley Home Store was a total waste of time and gas! I found a Signature Design by Ashley Store mattress on Amazon that I wanted to purchase. I went to the Ashley website and it showed the same mattress for 1 dollar less. I thought instead of waiting the 3 days for it to be delivered from Amazon I could go pick it up at the actual store and get it that day instead of waiting, but unfortunately that's not how it works. The sales person at the store told me it would be anywhere from 4 to16 weeks for delivery! WHAT!!! Wow, that's a long time to wait for a mattress that I could get in a few days from Amazon! I don't know if the Ashley website would be a quicker delivery but I was not going to chance it! I purchased it from Amazon as I should have done from the start! Oh well, lesson learned! I won't make that mistake again! I'm sharing my experience to let other's know that as it turns out, Ashley Home Store is only a show room, it is NOT a place to walk in, pick something out and leave with it. Their shipping policy is ridiculous, 4 to16 weeks, so you sit and wait between 1 to 4 months for your purchase! UMMM, no thank-you, I think I'll pass. Even though they have beautiful furniture, my advice is to look elsewhere unless you're not in a big hurry. If you want to get what you spend your hard earned money on in a reasonable amount time, pass on Ashley Home Store and look elsewhere!
ODREANA LIVINGSTON greeted me upon entering the Ashley Furniture store. Honestly I had no intention on buying anything, but she was so helpful and informative. I actually left went to a competitor and came back! Thank so much!!
I had a wonderful sales experience with sale person, Natalie Bouyett at Ashley Furniture in Columbus. She was friendly, knowledgeable, and provided great suggestions. I highly recommend Natalie for your next home furniture purchase. - Allison M (Customer).
we purchased furniture on July 10th. At the time of the purchase we were quoted 6 weeks delivery(heard by multiple people in our party) around 9 weeks later, we still had not received a piece of furniture, so we started calling about the couch and texted our sales woman. she stated in July they quoted 12 week delivery time, which is not what we were quoted. she also stated now they are quoting 16 weeks so it could take 16 weeks from our purchase date or longer. Had we known at the purchase time that 6 weeks would turn into possibly longer than 16 weeks we would have never purchased. I do understand furniture is backed up however continously changing the date on us for how long it will take is unacceptable. I'm unaware of how long your company expects us to wait on the furniture before just sending it all back.
5mths wait on belongings. Delivered scratched furniture and no hardware for bed. Still have not been able to sleep in the bed. No screws. Major disappointment. Never will purchase anything from Ashley Furniture again.
Absolutely atrocious. I spend 9 grand at the store in the matter of 2 years and they can’t make exceptions to policies. Don’t call customer service because you’ll get a bunch of parrots repeating the same thing. I waited 5 months for ALL of my furniture to come in which took a total of 4 partial deliveries l. My sons full bed came in separately and when I got all the final parts put together it sat 4feet off the ground . All I requested was to exchange for a low profile foundation to help lower the height. The only answer I got was no return after 3 days. Having a 72 hour no return policy for furniture showing up over a span of 5 months is horse manure. They ask for customers to be patient but give no exceptions in return. Ashley furniture will NEVER have my business again. BEWARE
Great staff
Purchased furniture in April. Still don't have the furniture in a complete set!
So, the store and staff are great, but I don't care for dishonesty. There are places you can get furniture on demand without ordering.
It was a really bad experience first time I did purchase from Ashley.I must say Ashley as a brand is over rated.Customer service is at its lowest level of professionalism.salesperson told me that he will call me and get the item delivered with in one week but after sale I have not received call from him.I call the customer service to cancel my order they said your complete order will be ready and deliver in two days. They did first delivery two days ago and second partial delivery today and they made my bed room look like a yard.Still bed is not installed as some parts are still not delivered.I called today again to customer service to cancel the order. When I asked for reference number she said she has submitted in the system and they will take the stuff from my home.I hv not received any message yet.@Ashley poor service .I don’t think they even deserve a single star.
Whomever is up for the next sale will be OK but don't dare have a question someone else may have to answer. they give their sales reps tablets. This means clash of clans, South Park and other various activities instead of looking you in the eye when talking to you and giving you a clear answer to a question. I know it's hard to control people who get paid by the sale, but this was next level. I mean the guy who was eventually asked to help was the most at home. I know because I spotted him from afar before they even rang him for help. With this guy my favorite part was him talking to the sales reps instead of all of us...as if we weren't physically 3 feet away from him also curious to hear the answer? Of course I'll be back. And I'll help by bending at the waist to meet their gaze over the tablets
Odreana Livingston was outstanding!! She was professional and allowed my wife and I ample time and room to make decisions alll while providing us with clear understanding of the merchandise!
Great selection of quality products. I bought a sectional. I only gave 4 stars because the delivery took several, several weeks.
Quick and super nice. The guys called before the delivery when they were like 10 minutes out. Smoothest set up ever. My new couch was in the house within minutes and put together even faster. The guys were super nice. 10/10 recommend!
Still waiting on furniture ordered in May. Was told 30 days....still waiting.
My wife and I had an awesome experience with Ms Odriana, our sales rep. Her personality and her knowledge of the mattresses. If you ever decide to shop at this location, she is definitely patient and thorough!!
Enjoy shopping and seeing all of the home decor options on the floor Really appreciate the communication after sale
Awesome sales rep!
We purchased the Adinton bedroom suite! Once our other furniture pieces arrive we will have the perfect room!
Had a great experience with Chris, will be back for more soon!
My husband and I went to Ashley's HomeStore looking to purchase furniture for our home. We had a lovely experience with Monroe Davis, he's currently a new employee. He helped me and husband out very much with everything we're looking for in savings. He's very informative and professional!! I highly recommend Monroe Davis to purchase your ideal furniture.
This Ashley Home store associate is by far the best in the business of selling home furnishing.... Her name is 》ODREANA LIVINGSTON 《 Located at the Columbus Georgia Ashley Furniture store on Whittlesey Boulevard I don't about you but I know I was very intimidated by going to Ashley Furniture. I wanted to go to a small furniture store but I said no let's go see what Ashley has in store (pun intended) LOL Visit the store late May of 2021 and told the young lady that I would be back. today June 18th 2021 I came back I bought $2,000 worth of furniture this young lady help me save over $1,000 also got a free gift, great information & a five-year protection plan I' am super excited on my purchase at Ashley Furniture. May I say this young lady went above and beyond helping me with my furniture choices and it all worked out perfectly. I have my forever bed & mattress. I'm just super excited on the things that I purchased today, without her help and knowledge I would have gone with something cheaper and not built very well and would have probably been back to a furniture store within a year. I'd like to thank the people at Ashley Furniture for all the kind & friendly staff that they have working there. what I love about the kind & friendly staff is that they embrace you like you're a million dollars, although you may come in looking like you're only $5 they still treat you as if you were a millionaire... I know it took her by surprise that I said I want to pay Flatout for my purchase, although she worked hard getting me financed I still paid out of pocket I did not need the financing at all, but the financing is still there and available if I do need it, that is a great thing to have in in your pocket for the future. If you're in need of furniture or accessories please go and see this young lady again her name is ODREANA LIVINGSTON she's very beautiful, very smart & very helpful.. and I just love her curly hair... she's very professional she will help you in any way she can.. I feel all those Associates at Ashley would do the same.. I just got very blessed having her as my sales associate... so don't be intimidated by the big name ""Ashley Furniture"" and go and get yourself some quality Furniture... you'll be happy that you did, I know I am truly happy with my purchases.... thank you Ashley Furniture!! thank you Ashley Furniture!! thank you Ashley Furniture!! ☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆ A VERY BIG THANK YOU TO MY SALES ASSOCIATE ODREANA LIVINGSTON YOU ROCK ☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆
Our salesman, Mark Gibson, was very helpful and the selection was very good !!
I had the best experience at Ashley HomeStore in Columbus, GA. I worked with Home Furnishing Consultant Sally Swanson. Sally was a pleasure and very professional. She had amazing knowledge of the products and guided me to make the best choices. She answered all of my questions in a timely manner and assisted me with a great attitude which is very rare to find anymore. I would highly recommend asking for Sally Swanson if you plan to visit the Columbus, GA location for all home furnishing needs.
I want to take a moment to share my experience at Ashley Furniture in Columbus, GA. My 90 year old grandfather purchased some furniture he was not satisfied with and returned to the store. My grandfather was extremely unhappy prior to walking in. The Staff greeted him with a huge smile and make him feel so welcome. We went to the counter and he expressed his concerns and told him to pick out something to exchange his furniture with. My Grandfather walked away still in a bad mood and as soon as he did, Mr. G appeared with the biggest smile and let him know he was here for him and we are going to find something. Mr. G walked him around the store, let him sit on every couch Ashley Furniture had and continued make him laugh and smile. My grandfather has difficulty walking and Mr. G would help him. He put my grandfathers needs first and made the process seem less. He spent over one hour only focused on him. Mr. G went above and beyond. He turned the whole experience around for my Grandfather. Mr. G walked us to the counter for paperwork and Alexia was so incredibly kind as well. She helped my grandfather fill out the necessary paperwork while laughing at his cheesy jokes. I have accompanied my Grandfather many times shopping but this by far was the best customer service I have ever seen. These team members at store are an asset to this company.
The delivery guys were very nice
the delivery guys were very nice and courteous
Kieana Freeney is the best Salesperson. Friendly and cares about the customer.
Everything was great until we started talking about delivery. Picked out two rooms of furniture. Refuse to pay $299 to have them carry it into the house. Free delivery to the front door but to get it inside is another story.
Ashley has some beautiful Furniture I went there to get my son well help my son look for some for his first apartment we found a nice couch and loveseat they have some beautiful furniture I highly recommend
My salesperson Chris Willums was great, professional and attentive. The sofa is awesome and I like it more than I expected. The 2 gentlemen that delivered the sofa were professional, very nice and attentive as well.
Cassandra greeted my husband and me as soon as we entered the building! She also asked us what we were looking for and she showed us exactly what we needed! She was even able to provide her expertise in décor! She went across the building just to grab an item so that we could see what it would look like with the furniture we were looking for! Be sure to ask for Cassandra!
Friendly service with knowledgeable personnel and quality products.
Every Ashley HomeStore employee we dealt with from the showroom to delivery was very pleasant, courteous, helpful, and knowledgeable. We were very pleased with our purchase, as well.
The customer service representatives acknowledged you once u enter the store and ask if u are looking for anything particular? Once you express that u are just looking , they give u room to breath without being pushy or over bearing. Once u select what u are looking for or are not sure, the representatives especially Mr. James is very detailed oriented and very knowledgeable about helping you make the best selection.
Worst experience with this company. First of all the guy who took our original messed it up, then got fired. If you buy furniture from just prepare too wait a long time I had to wait up to 3-4 months it is insane. The first order I got was wrong, the second time a piece was broken, furniture wasn’t set up correctly. If I could give the overall experience a negative I would. I would be finding another place to buy furniture. I will never go back. Don’t spend your money here.
Found exactly what we were looking for and it was a great price with Military Discount! Just takes a while to receive because of COVID-19 🤔
Need. Improvement
Michael Thomas has great customer service skills...He is so nice and helpful to us....He is so funny....He makes us laugh while he helps us make decisions on furniture and decor for our new home...We are very satisfied with Michael being our sales person!!!!
Some stuff over priced the lady we had repeatedly asked what size bed we were buying...she didn't like we had a price range
My husband and I went to Ashley HomeStore hoping we can find a sectional couch that we always wanted, however, we were in a very tight budget. Chris Willums, the consultant who helped us, directed us to one of their best and affordable sectional couches. Chris was so friendly and very helpful. We end up buying few more other furnitures that we need in moving. It was an awesome experienced. Update: Come to find out, Chris didnt give me the military discount for one of the orders i placed. Nor did he put the two box springs....(Required) for the two full mattresses i brought. Who does that????. And the delivery....... its not Chris's fault but i am upset and will never buy from Ashley's again. I was told the delivery time is 60 plus days from when i just called and i bought the items 1 April. Never again people. You live and you learni guess.
Catherine Hojnacki, thanks for supporting us and working a great deal on getting our new living room set! Your patience and dedication to meeting our needs was perfect! Terry & Tammy
Marc was the best! I went in looking for a sectional. I had spent the last few days looking at reviews so I was fairly certain which one I wanted . As soon as I entered Marc greeted me and made me feel very welcomed. He asked if I was looking for anything in particular, let know where the sofas were located, and left me alone to browse. After I had time to look at all the sofas, and stayed at the one I was interested in for a bit(sitting on it, patting it, whispering to the cushions if they wanted to come home with me), Marc reappeared(perfect timing) and he checked the availability for me. At first he said delivery could be anywhere from 6-12 weeks.. which was enough to make me continue looking elsewhere( I just recently moved and my apartment still looks abandoned, sad and empty). But then he found out there was a sofa at a nearby location that I could possibly get delivered within the next week or so! SOLD! We filled out the paperwork, they added on a 25% military discount(so amazing!), and I was out the door in less than an hour. Then THREE days later the sofa was delivered by two super friendly gentleman who put it together for me in a blink of an eye. Very great experience!!
Excellent service by Micheal Thomas. He was very knowledgeable and helpful. Beautiful showroom.
Great sale lady. CASSANDRA PITTS please visit her. You will have a great time. Best in town.
Cassandra Pitts at Columbus, GA- hands down, amazing. Very patient, very thoughtful, and incredibly knowledgeable. I love my furniture, and I love the amazing customer service Cassandra provided for me!
Cassandra Pitts is the best, hands down. She was so patient as our order took nearly 6 months to complete. She was persistent and committed to ensure my order was complete. I love my furniture!
We've been happy with all 3 transactions we've made here in less than 2 years up until my 4th transaction about 2 weeks ago when the Manager refused to deliver our 5 drawer chest with the King bed we ordered the week before unless we pay an additional delivery fee. I think this is terrible customer service and I am so disappointed. I doubt I'll be a repeat customer anymore
Because of COVID-19 it is taking 12 weeks to receive many items you want to purchase.
Cassandra Pitts is the best Salesperson. Friendly and cares about the customer.
Ask for Cassandra Pitts (Columbus, GA Homestore) to help you out. She is so caring and professional. I am a returning customer just because of her. She always gives the extra mile to get you a 100% satisfied with your purchase experience, even after you leave the store and are dealing with delivery. She is excellent. ⭐️⭐️⭐️⭐️⭐️
We have purchased several pieces of furniture from Ashley and the associate Cassandra Pitts helped us in making some great selections.
Cassandra Pitts was amazingly helpful and made my mattress buying experience a breeze. We had a family member pass away and had to set up a spare room for guests. Cassandra’s kindness was just what I needed during such a difficult time. She went the extra mile for me, a total stranger. Her compassion and prayers are appreciated beyond measure. Thank you again!
Cassandra Pitts was amazing and made my mattress buying experience a breeze. She was beyond helpful and went out of her way to help me. We had just found out that a family member had passed away and I needed to set up a bedroom quickly to accommodate guests. She took the stress away and I cannot thank her enough for her kindness and most of all her prayers for my family during such a difficult time in our lives. Cassandra makes the world a better place!
Our experience at Ashley Homestore was wonderful and Cassandra Pitts made it! She was attentive, made sure we got a good deal, and she’s just conversationally an absolute pleasure. We will be back and recommend Ashley and Cassandra highly!
Wonderful experience from the moment we stepped in. Our associate,Cassandra Pitts treated us like family! Her product knowledge from top to bottom is impressive, customers for life! Thank you!
Cassandra Pitts (Columbus, Ga homestore) gave me exemplary service when I visited the show room. She did not follow me around nor did she pressure me. When I was ready to ask questions she was right there to assist me. I purchased a dining room table, six chairs, and a server. Although it took several weeks for it to be delivered to my home (because of Covid) she communicated with me along the way. I will seek her out the next time I go there with the intention of purchasing more furniture.
The sales associate was wonderful. He knew his product and went out of his way to be sure I was satisfied. I love my reclining lift chair and my adjustable bed is awesome! I'm a very satisfied customer.
Good selection and affordable. I wish the salespeople would be more specific in what's included and pricing.
The store was lovely and had alot of great options definitely would have gave it a 5 star review but the sales consultant was horrible, the sales consultant Odreana definitely overstepped her boundaries and was overly aggressive on trying to sell my wife and myself a protection plan on the furniture we were about to purchase. Walking into the store we were greeted with a nice welcome by Odreana. We went looking around and having small talk. Odreana began to explain the protection plan to my wife. Which was 100% fine at that point, my wife and myself walked away to discuss which furniture we liked and whether or not we wanted the furniture protection plan, which we both decided not to get it. While my wife played with our daughter, I went over to Odreana to let her know which furniture we wanted to purchase, and that we didn’t mind the long wait for the furniture to arrive because it was exactly what we were looking for and was a great price. Odreana began to crunch the numbers on her work tablet. She told me the final number and I asked to see the breakdown, she showed me and I ask her to remove the protection plan (which no one told her to add in the first place) because we didn’t want it. She looks at me like I was making the worst decision in my life and tried to convince me to keep it. I told her no we were good without it, Odreana then goes to my wife and asked her if she wanted the protection plan. Extremely unprofessional, and I guess she thought she could put one side against the other (over a protection plan) we wife just looked at her and then look at me with a wow did she really just try to play that card. I told her once again, that we didn’t need the protection plan, I wanted to walk out and leave after that weak attempt to make a sell of a protection plan, but my wife, my daughter and myself just moved to the area and had been driving all over to find the right furniture to match my wife’s interior design idea and I was just over it. So I just ignored her unprofessional sales attempt and continue with the purchase, while she removed the Protection plan she continued to say I was making a mistake and began to tell a story of how she purchase furniture last week and accidentally burned a hole in it and wish she got that protection plan ( a bunch of BS I thought to push this protection plan), she continue to overly aggressively push the protection plan on our way to the counter to finalize the purchase with another employee sitting behind a desk. I get it, I use to work sales, you want to get the customer to get that protection plan, I understand the job but when I customer has said no multiple times, stop pushing the issue because it makes the customer uncomfortable and annoyed. As I’m finalizing payment with the other employee behind the desk, Odreana continues to talk to my wife about the protection plan. As we are about to exit the store Odreana hands me her business card and ask if I would leave a really great review of her and use her name. I told her ya I’ll leave a review and make sure I use your name.
Awesome 👍
Great friendly staff. Wonderful place to purchase Furniture.
Catherine was helpful, professional, and courteous. She helped me find the furniture I was looking for very easily and made it a great experience. I would definitely recommend her and this store to my friends and family!
didn't have my item
Purchased queen bed and mattress. This is my 3rd time buying from Ashley’s. The sales rep and store manager were awesome to work with. Will recommend and refer
Great sales representatives. They stay with you and listen to your needs and recommend the best furniture in your budget and recommend things you might be interested in. Love it.
My salesperson was very knowledgeable and helpful. The delivery guys were top notch, well mannered, professional, helpful, kind and represented your company exceptionally!
My experience here was absolutely wonderful, I had to buy a mattress which is usually never a fun thing to do but my sales person Odreana helped make the experience wonderful and fun one. I highly recommend her as a sales person and recommend this store in general, I hope to go back soon and work with them again for my home.
I purchased from this store in late December and was quoted a delivery date for 3-4 weeks out. I had to call back because they charged us for a bed that was out of stock, but was reassured that once it was fixed I would be receiving the bed and base on time. My mattress was delivered and now I’m currently sleeping on the floor, while now being quoted a mid February delivery for my base. I am sleeping on the floor of my bedroom when I could have gone anywhere else, or waited to purchase this bed until it was in stock. It seems like a slimy sales tactic to me, and the customer care representative could do nothing about it.
Great experience at the Columbus GA store. Treated like family the entire time we were there. We had all our questions answered and we were then left to test out what we wanted. Our sales woman, Odreana, would come back around and check on us time and again and answer any other questions we would ask. She was super knowledgeable about her products in store and even some products online. She was able to suggest items for us based on our feedback from furniture we had tried. She helped us find what we needed and was able to get us a great price. I would definitely buy from her again. Best furniture buying experience i have ever had in Columbus GA.
Great furniture selection, but there was a 6-12 week wait on delivery outside of clearance items.
Had a great experience. Sales rep in the store was very helpful through the whole process. The delivery went smoothly and they were very helpful.
Coming here was an an amazing experience! We walked in & were immediately greeted by Catherine! She then let us know she was available if we needed anything & let us roam around on our own with her breathing down our neck while we looked at what we needed. She checked on us occasionally to make sure we were okay. She then helped us find things that were in stock & could be delivered ASAP as opposed to waiting COVID wait times! She's been an amazing help, was very informative about the furniture and the plans they have. If you come here use the name Dez & ask for Catherine! She is top notch!
First off, I've been searching for a couch for a while now. I was referred by a friend to Ashley Homestore by a friend and I was not disappointed. I walked in and was greeted by Michael Thomas. Usually I'm skittish around people but he was kind and worked well with finding me the couch I was looking for. He was also quick to find me another couch that I could take home the following day when I became disappointed about waiting 2 weeks. The amount of patience, attention to detail, and professional displayed was admirable in itself. I wasn't just another customer. I was a person. Thank you for that. I also can't forgot Marcus Jackson who checked me out once I'd found my new couch. He too was kind and professional. I highly recommend Ashley Homestore. Thank you all for making this a great experience.
Grady flowers is a great salesman and we love all of our new things in our home. We have several rugs tables and bedroom furniture that look perfect in our home.ashley furniture in columbus georgia is number 1 choice for us.
Wow! Such a beautiful store!! Our first time in this store and Not At All what I was thinking it would be. Very up scale furniture and good prices. Searching for a bed for our daughter and we couldn't have gotten better service or help! Highly recommend!
Nobody seems to want to assist customers
Mike Thomas was phenomenal and helpful when looking for our recliner chair!
DO NOT PURCHASE FROM ASHLEY!! First of all they are literally sending ppl TRASH quality furniture!!! SECONDLY they are LYING about the delays due to covid! There is a group on Facebook of several ppl being scammed by this company!!! ONE LADY ORDERED IN JANUARY PRIOR TO COVID AND SHE STILL HASNT RECEIVED HER FURNITURE AND IT IS THE END OF AUGUST!!! SAVE YOUR TIME AND MONEY UPDATE: I ORDERED IN JULY AND MY STUFF IS STILL NOT HERE!! TERRIBLE TERRIBLE TERRIBLE!!! AVOID THIS BRAND AT ALL COSTS.
Great Store! Affordable but Quality Furniture.
Very expensive and I didn't like the tactics of the salesmens only showing the most expensive selections of furniture first hand.
I had an unbelievably bad experience at an online furniture store and after waiting for an order for weeks and returning that order I went to my local Ashley Furniture to look. I had a great salesman who was both easy to talk to and not pushy. After looking around the showroom I found what I wanted in the online store. My salesman quickly put in my order. I wanted a sectional right-facing-chaise with the sofa on the left. I was presented with pictures of the pieces that I was purchasing and, what I thought was, the total price. Both the salesman and I were surprised at the final price. I thought it was just a sale because it was getting close to Christmas time. On delivery day the chaise part of my new sofa was delivered, and while an inconvenience, with not having a whole sofa, I understood why there might be a delay because of COVID. The next day I texted the number to get a status update for the rest of my purchase. After a day and a half a representative called me and advised me of two things. One, that from the look of the picture the delivery company sent there was another couch in my living room, which is my old couch. Two, that there was no other order under my name. The only thing under my name was the chaise that had been delivered. I went to the Ashely store today. The customer service representative was helpful and called the store manager to the desk. She advised the manager of my situation and she told me she was working to get my as much of a discount as possible. I told both her and the manager that I was not paying for anything else and that now I would have to wait another 2 months for the couch to be delivered. The manager walked away and a few minutes later I was called to the clearance section. The manager offered to sell me a couch in the same style as my original purchase but not a connecting chaise couch sectional. I was told there was nothing else that could be done and offered a refund. The delivery company will be at my house on Tuesday to pick up the incomplete furniture I paid for. I feel that I was shown pictures of a product and given a price for what was presented in that picture. I am not at fault for ordering the wrong items or omitting items in my order. I also feel that Ashley Furniture has done the same thing to me that the online store did to me. As of Tuesday I will have furniture missing in my living room. This has caused a great deal of frustration in my life. I will not be shopping at Ashley any longer and my next sofa purchase will not be an Ashley branded sofa. This was a disappointing situation. For future customers, be careful that you know what you are purchasing and what you are paying.
I had an unbelievably bad experience at an online furniture store and after waiting for an order for weeks and returning that order I went to my local Ashley Furniture to look. I had a great salesman who was both easy to talk to and not pushy. After looking around the showroom I found what I wanted in the online store. My salesman quickly put in my order. I wanted a sectional right-facing-chaise with the sofa on the left. I was presented with pictures of the pieces that I was purchasing and, what I thought was, the total price. Both the salesman and I were surprised at the final price. I thought it was just a sale because it was getting close to Christmas time. On delivery day the chaise part of my new sofa was delivered, and while an inconvenience, with not having a whole sofa, I understood why there might be a delay because of COVID. The next day I texted the number to get a status update for the rest of my purchase. After a day and a half a representative called me and advised me of two things. One, that from the look of the picture the delivery company sent there was another couch in my living room, which is my old couch. Two, that there was no other order under my name. The only thing under my name was the chaise that had been delivered. I went to the Ashely store today. The customer service representative was helpful and called the store manager to the desk. She advised the manager of my situation and she told me she was working to get my as much of a discount as possible. I told both her and the manager that I was not paying for anything else and that now I would have to wait another 2 months for the couch to be delivered. The manager walked away and a few minutes later I was called to the clearance section. The manager offered to sell me a couch in the same style as my original purchase but not a connecting chaise couch sectional. I was told there was nothing else that could be done and offered a refund. The delivery company will be at my house on Tuesday to pick up the incomplete furniture I paid for. I feel that I was shown pictures of a product and given a price for what was presented in that picture. I am not at fault for ordering the wrong items or omitting items in my order. I also feel that Ashley Furniture has done the same thing to me that the online store did to me. As of Tuesday I will have furniture missing in my living room. This has caused a great deal of frustration in my life. I will not be shopping at Ashley any longer and my next sofa purchase will not be an Ashley branded sofa. This was a disappointing situation. For future customers, be careful that you know what you are purchasing and what you are paying.
I has paid cash for a recliner and was told 4 to 6wks to receive, 4 months later I still had not received and was told it would not be I. For another three months. After getting the run around to get money back and also being told I would have to pay a restocking fee, I finally received my money and was not charged a restocking fee. This is why I am rating two stars and not 1. I would recommend not buying anything unless they tell you they have the product in stock, if not you run the risk of paying a restocking fee on something that was never on a shelf or was ever stocked. Kind of a SCAM if you ask me
James B.. is an Awesome sales associate. I thoroughly enjoyed my experience and will be back.
Great experience with a huge selection of furniture to select from. Customer agent Natalie was very professional and heloful.
Do not buy any items online unless you know for a fact its perfect for your needs. You will be charged shipping to mail it back plus you cannot return it back to the store.disappointed.
Do not buy any items online unless you know for a fact its perfect for your needs. You will be charged shipping to mail it back plus you cannot return it back to the store.disappointed.
Had to reorder.. Cassandra real helpful
wonderful service!
Safe yourself the hassle and order somewhere else! we ordered a living room set in JULY. called at the end of August for an update and was told it had been "discontinued" WITHOUT TELLING US and we could wait until next year to get it or pick something else. we picked something new and were told delivery would be Sept 19th.. on the 18th we get a text with no real apology saying it wouldn't happen and no ETA on when it would. I call and they say Oct. 3rd... well its now October 10th and still no ETA or any type of update. it really feels like a scam at this point.
The store have wonderful furniture from bedrooms to living room and if it is not in the store they have a catalog you can order what you want...customer service is great too!
If I could give them a zero I would. My boyfriend and I ordered a couch from here in July; due to COVID, everything is on backorder, so they told us we wouldn't get it until mid September. We weren't happy with that, but were fine with it as long as we got our couch by that time. Ashley texted us 3 days before our ETA stating it wouldn't be available until Oct 6! Well TOMORROW is Oct 6, still no call from them. We call to make sure everything is FINALLY in order to be delivered, and it turns out not only do they not have us scheduled for delivery tomorrow, but they actually gave some of our sectional that they did have in stock to other people that ordered long after we did. So here I am, writing a review (and will be giving them bad reviews on as many sites as I can) that I hope will bankrupt this unorganized store.
If I could give them a zero I would. My boyfriend and I ordered a couch from here in July; due to COVID, everything is on backorder, so they told us we wouldn&'t get it until mid September. We weren&'t happy with that, but were fine with it as long as we got our couch by that time. Ashley texted us 3 days before our ETA stating it wouldn&'t be available until Oct 6! Well TOMORROW is Oct 6, still no call from them. We call to make sure everything is FINALLY in order to be delivered, and it turns out not only do they not have us scheduled for delivery tomorrow, but they actually gave some of our sectional that they did have in stock to other people that ordered long after we did. So here I am, writing a review (and will be giving them bad reviews on as many sites as I can) that I hope will bankrupt this unorganized store.
If I could give them a zero I would. My boyfriend and I ordered a couch from here in July; due to COVID, everything is on backorder, so they told us we wouldn't get it until mid September. We weren't happy with that, but were fine with it as long as we got our couch by that time. Ashley texted us 3 days before our ETA stating it wouldn't be available until Oct 6! Well TOMORROW is Oct 6, still no call from them. We call to make sure everything is FINALLY in order to be delivered, and it turns out not only do they not have us scheduled for delivery tomorrow, but they actually gave some of our sectional that they did have in stock to other people that ordered long after we did. So here I am, writing a review (and will be giving them bad reviews on as many sites as I can) that I hope will bankrupt this unorganized store.
I ordered a living room set in July. Contacted them at the end of August for an update and was told our items were "discontinued" and we could cancel or wait until next year to get them.. we canceled and picked out something else even though we had already waited over a month. Were supposed to be delivered on Sep 19 yet we got a text on the 18th saying it wouldn't be delivered and no information on when it would be. Just called for clarification and was told it might get to the warehouse on Oct. 3 but thats not a guarantee. We will never order from Ashley again after this.
Deliver customers orders when you set up a delivery date or at least be professional enough to call them and explain what the problem is not just send a text saying Unfortunately you won’t be getting your order and don’t even have an eta on when it might arrive ..
(Translated by Google) This is too liar I asked for a desk a month ago and they have never put where my package is and we called customer service and they lied to us saying that such a day would arrive and I do not arrive now I enter my account and it says that I never buy anything and in my account From the bank they charged me about 4 times I do not recommend online shopping at all and as if that were not enough that star I had to use it to comment but I leave them a zero (Original) Esto es demasiado mentiroso pedi un escritorio hace un mes y nunca han puesto en donde está mi paquete y llamamos a atención al cliente y nos mintieron diciendo que llegaría tal día y no llego ahora entro mi cuenta y dice que nunca compre nada y en mi cuenta de banco me lo cobraron como 4 veces no lo recomiendo para nada las compras en línea y por si fuera poco esa estrella tuve que usarla para comentar pero les dejo un cero
This place has provided us with the worst experience I’ve ever had buying furniture. We bought a living room set plus a few other items in July with an estimated delivery of one month. It’s now the end of September and the best answer they can give us is “We don’t have an ETA due to everything being back ordered”. After spending $2700 and waiting over two months we can’t even get an estimated date of delivery. Do yourself a favor and prevent a headache by getting furniture somewhere else.
We ordered a sectional back in July. It is now mid September and It was supposed to be delivered today but someone rescheduled our delivery date for 2 more weeks without telling us. The only way I found out was from me calling them myself to check and make sure everything was still on track. Now that I told them we wanted to be informed of every step along the way, we were told It isn’t supposed to be ready now until mid October. We will NEVER buy from Ashley Furniture again!
We ordered a sectional back in July. It is now mid September and It was supposed to be delivered today, but someone rescheduled It to the end of September without informing us, and now our furniture isn’t projected to be made until mid October. Absolutely ridiculous, and terrible planning and production on their part. Will NEVER buy anything from Ashley Furniture again.
The best experience ever. I truly want to thank Cassandra Pitts for her assistance with the purchasing of my home needs as well as her care and expertise. I will always remain a customer ❤️
Great store we gone to two other stores they have the most affordable and the people are great bought a new table with chairs only 395 I am excited to get it home.
Great Furniture Store I love that they are more than willing to negotiate on price the only issue I have with them is their sales people can be a little bit pushy
DO NOT ... I REPEAT DO NOT buy furniture from ashley!! I ordered a couch in May was supposed to be delivered June 28th then July 22nd and finally got delivered today and it has a huge hole in it and because we were advised not to pay for the instalation fee they are now trying to charge me $60 to send a tech out! This company knowingly wrapped up and sent me a couch with a hole and are now refusing to rectify the problem at their cost!!
Great customer service. Suki was very helpful. She allowed me space and offered suggestions. Unfortunately there is an 8 week lag time for all deliveries due to COVID-19. Man I wish I'd known that 8 week ago.
Great furniture. Nice employees.
The sales staff is friendly without being pushy and we like the available selection of products. We are very happy with our purchase.
Service was good. Furniture not so good. The couch we bought started squeaking and creaking 2 weeks after we brought it home. Cushions are already smashed down and unsupportive. Only 2 of us, we are both thin. They get you with the fancy showroom but the furniture you receive is low quality. A decent couch should last at least 7 years, we already need a new one.
On an attempt to go look at new furniture for our home one of the sales employees “Walt like Disney” (his words not mine) followed us around the entire store the whole time we were there making my husband and I VERY uncomfortable. This caused us to leave in a hurry because we couldn’t even look around the store without him following behind us. This is not how you get sales this is how you lose them.
Fantastic experience me and my fiance went here looking for a living room set For are new Apartments we spoke to a gentleman and Chris he has a long beard he got us exactly what we were looking for he was extremely kind and helpful highly recommend anybody looking for furniture go to him really good price range for anybody. He walked us through the store at least two times just letting us look and take are time never felt rushed......thanks Chris 👍👍👍👍👍👍
Dear Ashley Furniture the service I received today was terrible. I walked by Marc while he was talking to another associate, and he never stopped to ask if I needed assistance. I walked around for a while until Cassandra came all the way over from the other side of the building to assist me. She was very pleasant and very helpful. I told her I had been there for a while and no one would speak or assist us. As I was leaving I passed a man (Marc) playing a game on his iPad. I was still looking around while I was exiting, but he continued to ignore us. Two white females walked in as we were walking out. The women were greeted with a loud greeting as he jumped up to assist. I turned around and let him know he ignore me my entire visit. He began to make up several excuses, I told him all I need was a an apology because there was no reason for such terrible service. He dryly apologized with more excuses. I told him he wasn’t busy because he was playing a game while relaxing, but he was able to see them and speak. I also let him know he missed a cash sale!! I will be letting others know of my experience and warning them not to shop at your location. And if they do to see Ms Cassandra only❗️
Best Service! ix had placed 2 online orders during covid with ashleyfurniture.com. Some where along the line 1/2 orders delivered and the 1/2 items on the second order delivered via mail while the other a sofa canceled without notification. I did not know that the sofa was canceled until a few days prior to delivery where there was no call or text like the previous order had. I called 1-866# and waited on hold twice for more than an hour to unsuccessfully speak to a customer service rep. I was then told my second sofa was canceled and that someone who could approve my sofa reorder with price adjustment (priced changed) would call me within 24hrs, no call back. 4 days later I tried customer service1-866, chat,email no response. I finally contacted my local store (which was closed due to covid during my online order) explained the situation and how frustrated I was with the price change and Alexia and Mr. Grady was able to adjust my price and have my sofa scheduled for delivery! I am more than happy with the service I received today from the Columbus Store!!! Never did I think that they would go out of their way to fix something that the online department failed to do! Thanks to them I will purchase from this store and I highly recommend this location! Thanks for turning my negative online experience into a positive!!
Worst experience ever had with furniture pickup. We ordered Sofa and TV stand like a month ago, pick dates have been moved three times and we still don’t have a confirmed pick up date of our furniture. Most unprofessional part of all is that they don’t even call to let us know that pick us date has been moved. We have been calling them on pick up date to check when can we come and pick our furniture. In return we will get to know that “ ohhh pick up is moved to so so so date”. Highly unprofessional store management. I would never order anything from this store and would not recommend it to anyone either.
The most pathetic place to buy furniture. Their customer service is terrible, I have been waiting on 2 products for over a month with delivery dates that have been change 4 times. Prior to this I placed an order online with the same issues and when I tried to cancel the order I had to wait hours before someone picked up my phone. I would highly recommend not to go to this store or buy anything from their online store. Also, I’m still waiting for my products to arrive.
We ordered a couch and 2 recliners almost two months ago. We were originally told we would get our furniture in 7-10 days. After pushing our delivery date back about 6 times, we finally received our couch last Thursday. Our 2 recliners were supposed to be delivered yesterday. They showed up to drop them off, and one of them isn't even the right chair. The people ar Ashley have not been helpful or considerate of the situation at all. We were basically told there is nothing they could do when we were waiting so long for our furniture. So, here we are nearly two months later and we still don't have all of the furniture we ordered. We are now told it will be another 11 days before we can get the correct recliner.
The WORST customer service I have ever received. I ordered two beds with under storage. The under storage has been ordered three times now because it keeps coming in damaged. They don’t call to let you know that it’s damaged until the day before delivery. I’ve called the customer service line MULTIPLE times and I get hung up on every single time. One time I had someone tell me that they couldn’t help me because I have kids.. my 3 month old was in my lap making noises. He wasn’t crying, just cooing & smiling. Just a warning.. don’t buy from them.
The product that we received was defected. I emailed them and responded to their email with the proper photos and description. After 8 days of not receiving a response I called and was place on home for 28 minutes before hanging up in frustration. Not a recommended company to order through.
Great experience from start to finish...and we love our new living room
PAT WAS VERY HELPFUL AND FRIENDLY!
Sales rep greeted and stayed with us helping to accommodate and fulfill our needs for a king size Bedroom Set. Thanks to Cassandra and Marcus, we were made VERY HAPPY CUSTOMERS!
I had an amazing experience at Ashley! I went with my mom and we had an idea of what I wanted for mine and my husband's home, and Natalie made everything come together! She helped us find amazing pieces, and deals! She was patient, kind, personable, and overall a total sweetheart! will definitely be back!
Really Really hate and disappointed at Ashley’s. When we purchased our furnitures from them we made sure to buy the protection plan and insurance. Now no one ever explained to us that if you are in the Army and the Army damages your furnitures the protection plan nor the insurance won’t cover the damages. I think this is totally BS. We spend all that money to buy expensive furnitures and trying to get our furnitures protected and insured yet we can’t use what we are paying for. It’s totally mind blowing how we got ripped off as loyal customers and that no one ever in that store mentioned to us what isn’t protected. I felt like they just wanted to take our money. It’s easy for them to sell to people and get customers money but when it comes to them taking care of there customers issues and what not it’s like we are being ignored.
Grady...seemed to know his stuff in regards to mattresses. Nice and courtious. Thanks
See Mark Gibson very helpful.
Great sales associate and fast delivery
In the past I have purchased from the Ashley HomeStore in Opelika, Alabama. I live in Columbus, Georgia now and although I love the store in Opelika I have limited time to shop so I went to the Columbus store when I decided to purchase a new living room suite..... It was a pleasant experience and I will definitely shop there again.
Love Ashley Furniture. Chris is always looking to make sure we have gotten a great price on all the stuff we have bought. This is our go-to for affordable good furniture.
We are military are purchased out furniture 5 years ago. We had a care plan that if it is not used in 5 years you get that money back in store credit. We have since moved and went to our local Ashley store and they refused the voucher saying we have to use it in Columbus. We specifically asked our sales person if we could use this at other locations and he lied to us. I have called 4 times over the past few weeks to find out how I can use this voucher and keep getting told they will call me back. NO ONE EVER CALLS BACK. I am disappointed because if they were honest to start with we would have not spent the extra money on the warranty($500). I still can not get an answer from anyone. Dont buy your furniture here if your military, they lie to you to get a better commission and take advantage of the fact that you will never be able to cash in your voucher if you move.
Amazing furniture at incredible prices. I'll never go to any other furniture store again.
Looking for new furniture, Jennifer was pleasant.
To high
Pay for furniture October 19 2019 set up and pay for delivery now getting run around had to go get eel liner and sofa was to be delivered Jan 2 and of course it was not the staff is asking for us to cancel this order now
I purchased several pieces of furniture during my most recent visit to Ashley Homestore. I finialized my purchase on November 20th. Here it is five weeks later and I recently received my third notification that my sectional and ottoman still aren't in and won't be expected until January. I made a complete purchase, no leasing or installments, and if I knew it would have taken 6 weeks or more to receive my items I clearly would have taken my money elsewhere. I'm very unhappy with this process and it's truly unacceptable. You would think some type of alternative option would be offered such as choosing an item that is in stock but no you simply receive a text message basically stating how unfortunate it is that they have your money as well as their product and you just have to wait. I'm very unsatisfied and surely will not be returning to make future purchases from Ashley's. One loyal, unsatisfied, no-longer a customer.
Nice Friendly place to check out
Well-priced furniture and friendly, non-pushy staff. Although there were some delays in delivering my furniture, I was kept informed at all times of the situation and given several options to alleviate the wait. The delivery guys were quick to get things set up.
A good place to shop: Good sales staff (Walt) and very professional, friendly and efficient delivery people. Thanks! Nelson and Deborah Harrold Recently moved here from Garmisch-Partenkirchen, Germany
I ordered two couches two recliners all the same color. You delivered it today. Brown couches, slate recliners! You screwed up the order, but now are telling me I have to wait until December 9 for it to be corrected. I have 3 holiday parties before then. Would you suggest I tell my guest to sit on the flipping floor? Furthermore apologizing for a screw up is not good customer service, correcting your mistake is. I paid you money, and you said it would be delivered before Thanksgiving. Now I want my friggin furniture. There is no excuse, just fix it, and hire someone that can read.
Mrs. Cassandra Pitts was the best saleswoman hands down. She is very knowledgeable and patient. She's down to earth and very personable. She is not pushy in any way, like some sales people can be. I knew what I wanted when I came in. However, I waited until Mrs. Cassandra was working before I would make my purchase and will continue to do so in the future. That is how awesome she is!
Delivery was very professional and impressive! The men had to maneuver a couch into a small bedroom and they were very thorough in that no damage happened to the walls and door - glad I had then do it. Very happy with the experience.
Good quality furniture and the salesman Walter was awesome in Columbus Ga!!
Great Experience! Excellent customer service from purchase to delivery.
The delivery of my couch was really easy and smooth.
Their prices are reasonable but their service after the sale isn't the best.
It's welcoming. Sales persons are not pushy
Just an overall Great experience ..our floor agent (Natalie) was perfect ..very knowledge and worked with us at every level of our purchase ..5/5
Sales person are nice. No issues with the sale or checking out. Not that being said the have a horrible way to overall conduct business. Was told furniture would be delivered on the 17th OCT all 3 pieces , well 3 days before deliver they called me to inform me that only one piece would be available for delivery. When I asked when the others would be ready was told the 1st week of November. Like are you serious !?!? Called talked to costumer service they basically told me there nothing they can do. That if I want my money back. I want my furniture that I payed for and was told would deliver on the 17th OCT. I do not care that you have to make the furniture etc etc you pay for a service and your expected to get that service. So buyers beware you will be told one thing but get told another. Might have to wait a month or two for your furniture and there is no way to get it sooner.
Go to this place to pick out your furniture, then go to Furniture Queen to go buy it, save yourself a lot of money. The 25% military discount is a joke, everything is marked up at least 25%. Whatever warranty they are selling you is actually from Ashey and it's free but they'll charge you for it, do your research. Ashley furniture is okay, don't expect it to last.
Great furniture and great quality. The delivery was not good but when the store manager found out everything he personally went and picked up my tables, brought them to my house and set them up. Natalie is the best sales person ever and sends me a personal thank you note every time I buy something.
We love the show room displays and the variety of furniture to choose from. We also have enjoyed our sales associates we have had the pleasure of working with over the last five years since we moved here.
First let me say that Natalie is the best sales person you can get. Unfortunately the store just doesn&'t deliver the furniture. I purchased a sofa and end tables in June. It took a couple of months for the sofa to get here. When it did the delivery guys were in such a hurry that they messed up my newly painted walls and ruined the legs on the couch. I called Ashley and after about a month and me following up and staying on it, they sent someone to fix the wall. This man was wonderful and very sorry this happened. The legs had to be replaced they messed them up so bad. I have recieved the legs and they were suppose to put them on when they delivered the tables. The tables, in September I went back in and just picked new tables. The September 23 delivery date has been moved multiple times and we are the in the middle of October before they can get delivered. I travel for work and the delivery is unwilling to work with my travel schedule to make it happen. It isn&'t convenient they said. By now, I think I should have recieved some compensation because I have been nice and not been ugly at all. I have not had a manager call and apologize or even try to compensate me for this . It is just crazy. Similar experience when I bought my bedroom suite. It took me over 2 months to get it and longer to get it all here. Furniture is good price and great quality but for the headache, it isn&'t worth it. I still have no end tables and no idea when I can get them. Oh, I can go get them and put them together but for a single mom who isn&'t real good at this stuff with no truck. Not a good option when I have already paid them for it.
First let me say that Natalie is the best sales person you can get. Unfortunately the store just doesn't deliver the furniture. I purchased a sofa and end tables in June. It took a couple of months for the sofa to get here. When it did the delivery guys were in such a hurry that they messed up my newly painted walls and ruined the legs on the couch. I called Ashley and after about a month and me following up and staying on it, they sent someone to fix the wall. This man was wonderful and very sorry this happened. The legs had to be replaced they messed them up so bad. I have recieved the legs and they were suppose to put them on when they delivered the tables. The tables, in September I went back in and just picked new tables. The September 23 delivery date has been moved multiple times and we are the in the middle of October before they can get delivered. I travel for work and the delivery is unwilling to work with my travel schedule to make it happen. It isn't convenient they said. By now, I think I should have recieved some compensation because I have been nice and not been ugly at all. I have not had a manager call and apologize or even try to compensate me for this . It is just crazy. Similar experience when I bought my bedroom suite. It took me over 2 months to get it and longer to get it all here. Furniture is good price and great quality but for the headache, it isn't worth it. I still have no end tables and no idea when I can get them. Oh, I can go get them and put them together but for a single mom who isn't real good at this stuff with no truck. Not a good option when I have already paid them for it.
The worst customer service ever! DO NOT buy from these guys.
Fantastic service from the moment we walked in the door! Go see Natalie she was fantastic!!
Mark Gibson was one of the best sales consultants there. He helped find exactly what we’re looking for and briefly explained the difference in great detail and knowledge I definitely recommend looking out for him if you need help.
I would not recommend buying any furniture from this business. It is no surprise why almost every review is negative and only 1 star. The only positive experience here was the salesperson who sold us our furniture. We bought a bedroom set in August and paid cash. It wasn&'t going to be delivered until yesterday 09/16. It was over 3 weeks but I get it and we were told that up front. We received a message and text last week that we were scheduled for delivery on 09/16 and another follow up message with the same information on Friday 09/13. We were given a time of between 4:30 and 7:30pm. We had the bedroom completely cleaned out and had sold our previous furniture. I went home at 3:30 to give myself plenty of time. 4:30 came, 5:30 came and so on until it reached just before 7:30. We called the customer service number and of course they were closed. The message said they close at 4pm and that&'s another problem in and of itself. We then called the store and spoke to a lady who works at the front counter. We advised her that we had not heard from anyone. We did advise her that we had 1 missed call during that time but when we called it back (It was from out of state) a man answered and when we told him we had a missed call he hung up on us. We gave her the number and obviously hoped it wasn&'t the driver if he left no message and then hung up in our face. She stated she would call us back shortly. She called back about 10-15 minutes later and said she spoke to the distribution center. She stated that they didn&'t have any drivers with that number and also stated that they notated they had called both numbers. I advised her that this was not true, that I had been home since 3:30 and that we had received no other phone calls and have been waiting for our furniture. She then proceeded to tell us that the trucks were full for the next couple of days so maybe it could be delivered on Thursday or Friday. I told her that was not acceptable because we were completely blown off. I asked for the Managers name and she stated John Summerford. I asked for the District Managers name and she said she had no idea who that was. I then asked to speak to whoever was in charge currently at the store and she told me there isn&'t anyone there in charge. I told her to leave Mr. Summerford a message that I would be in at 10am. This morning I received a message from the office that they would look into my delivery (I had left a message about my ordeal the night before). They then told me that they had to wait until the trucks got back and might be able to get my furniture to me by 6pm. I told them I wouldn&'t accept might and if they couldn&'t get it to me then I simply wanted a refund. They told me that the dispatcher notated that they tried both numbers and the gate number. I advised her that was simply a lie and that we never got a call. She advised me that it wouldn&'t have been a 229 number but a 334 number which conflicted with what I had already been told. Regardless, I didn&'t get a call from any of the advised prefixes. In the end, I simply decided to drive back over to Ashley and just get my money back and find furniture elsewhere. When I walked in I asked for Mr. Summerford and the salesperson got him. I introduced myself and he asked how he could assist. Keep in mind that this man already knew what was going on and had called my wife about 15 minutes earlier who told him I was on the way. I said I just need a refund. His response to losing a sale and having a customer who will never return and advise others to never shop there was simply &"ok&". No service recovery effort, no what can we do to make this right, not even an I&'m sorry but just &"ok&". He got a lady from the back and stood there while she processed the refund. This man has to be the worst Manager in history and is costing Ashley money and customers. As we stood there waiting I told him that his business had many problems and that no one ever contacted us about the delivery. His response was &"I&'m sorry, they said they did&". I told him that I had called the store the night before and was told that no one there was in charge. He simply looked at me with no reply. The lady gave me my refund receipt, I told her thank you and walked away. Again, nothing from the store manager. I can only hope that one day soon I will see the &"Closeout Sale - Going out of Business&" signs on Ashley Home Stores. I advise everyone to shop elsewhere!
I would not recommend buying any furniture from this business. It is no surprise why almost every review is negative and only 1 star. The only positive experience here was the salesperson who sold us our furniture. We bought a bedroom set in August and paid cash. It wasn't going to be delivered until yesterday 09/16. It was over 3 weeks but I get it and we were told that up front. We received a message and text last week that we were scheduled for delivery on 09/16 and another follow up message with the same information on Friday 09/13. We were given a time of between 4:30 and 7:30pm. We had the bedroom completely cleaned out and had sold our previous furniture. I went home at 3:30 to give myself plenty of time. 4:30 came, 5:30 came and so on until it reached just before 7:30. We called the customer service number and of course they were closed. The message said they close at 4pm and that's another problem in and of itself. We then called the store and spoke to a lady who works at the front counter. We advised her that we had not heard from anyone. We did advise her that we had 1 missed call during that time but when we called it back (It was from out of state) a man answered and when we told him we had a missed call he hung up on us. We gave her the number and obviously hoped it wasn't the driver if he left no message and then hung up in our face. She stated she would call us back shortly. She called back about 10-15 minutes later and said she spoke to the distribution center. She stated that they didn't have any drivers with that number and also stated that they notated they had called both numbers. I advised her that this was not true, that I had been home since 3:30 and that we had received no other phone calls and have been waiting for our furniture. She then proceeded to tell us that the trucks were full for the next couple of days so maybe it could be delivered on Thursday or Friday. I told her that was not acceptable because we were completely blown off. I asked for the Managers name and she stated John Summerford. I asked for the District Managers name and she said she had no idea who that was. I then asked to speak to whoever was in charge currently at the store and she told me there isn't anyone there in charge. I told her to leave Mr. Summerford a message that I would be in at 10am. This morning I received a message from the office that they would look into my delivery (I had left a message about my ordeal the night before). They then told me that they had to wait until the trucks got back and might be able to get my furniture to me by 6pm. I told them I wouldn't accept might and if they couldn't get it to me then I simply wanted a refund. They told me that the dispatcher notated that they tried both numbers and the gate number. I advised her that was simply a lie and that we never got a call. She advised me that it wouldn't have been a 229 number but a 334 number which conflicted with what I had already been told. Regardless, I didn't get a call from any of the advised prefixes. In the end, I simply decided to drive back over to Ashley and just get my money back and find furniture elsewhere. When I walked in I asked for Mr. Summerford and the salesperson got him. I introduced myself and he asked how he could assist. Keep in mind that this man already knew what was going on and had called my wife about 15 minutes earlier who told him I was on the way. I said I just need a refund. His response to losing a sale and having a customer who will never return and advise others to never shop there was simply "ok". No service recovery effort, no what can we do to make this right, not even an I'm sorry but just "ok". He got a lady from the back and stood there while she processed the refund. This man has to be the worst Manager in history and is costing Ashley money and customers. As we stood there waiting I told him that his business had many problems and that no one ever contacted us about the delivery. His response was "I
I love the Columbus, Ga. location Cassandra P. is so personable she really makes you feel like family. The environment of the store is so laid back no pressure at all. They really tried to get our order delivered the same week but the truck was already full for the week. I will be back there to purchase more furniture!!!
This business had a lot to offer, but unfortunately their salesman “Walt like Disney” (his words) didn’t feel it was necessary to allow my family time to really search. He followed us throughout the entire store acting as if he was busy on his laptop. It was beyond uncomfortable when we were looking for new living room furniture and had him asking “What do you think? Are you narrowing it down?”..... we ended up leaving. I understand this is his job.... but he also needs to realize that if he wants to make a sale, he needs to give a little space. Allow the customers to walk around some before trailing behind them for 30 minutes.
Very Friendly
ty was great. service was great.
Great customer service.
Buying furniture from Ashleys has been the worst experience I've had with a company in a very long time. I will not be shopping here going forward. Customer service gets an absolute 0/0 from me. The sales associate I worked with was fine, but everyone else... not so much. Avoid the headache and go somewhere else. Just read the reviews on Trust Pilot.
Knowledgeable professional sales and delivery staff made it a very pleasant experience.
Our salesperson was great and the buying/financing process was easy. Delivery time was long ! We even were missing a piece of our bed frame that took an additional week to deliver. When they arrived with the piece, the box showed visible damage that it had been opened. Upon assembling the bed we discovered we were missing support pieces ! After finally reaching costumer service after a 4 day weekend, our agent said she was trying to find the piece and would call us back. After 5 hours she called back and said she would call back AGAIN ! She never called back that day. A day later I’m still trying to contact her by leaving a voice message because yet again no answer. It’s been 2 weeks with open boxes and pieces of furniture unassembled in our bedroom thanks to Ashley Furniture!
I love Ashley Furniture this is the only place I will purchase my furniture. They have great sales people. They have great furniture and they stand behind their furniture. If I had to say anything bad about them is there delivery is a little slow. But I'll wait for them I have two sons with the truck they usually go pick it up for me. And I'll save my money. When I was in there I found some of the prettiest Furniture I've seen in a long time. I just wish my house was bigger so I could replace some of mine
Up date !!!!! I went to Ashley today 09/17/2022 looking for a new power chair for my mother. Tiffany Enfinger waited on me. My mother can not walk so see was on the car Tiffany help me find her a new chair. Tiffany was so sweet and helpful She went out of her way to help me and my mother please go see Tiffany and you need to see all the new furniture in there omg. I found a new bed and 2 chairs i want i will have to wait til i get other house but i know i will only go to ashley and visit Tiffany thank you again Tiffany for all your help!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I was with my mother to Ashley to buy her power chair. Walt waited on us he was awesome. I only buy my furniture from Ashley their Furniture holds up for me. Their sales people are awesome. My first couch I bought from them was about 10 years ago I replaced it about 5 years ago I gave that couch to my son about last year he replaced it and he gave that couch to someone else and the couch is still an awesome couch. And I miss that couch daily and while I was in Ashley I found the prettiest living room set I've ever seen. Is too big for this house but boy if I could move it would be in that one. So I would highly recommend Ashley Furniture to anybody and everybody please go in there and take a peek
I highly recommend looking at a different furniture store. My in-laws had warned us about Ashley Furniture because their experience was less than satisfactory, but we really liked this storage bed. So we ordered it and had it delivered and upon delivery the bed was missing most all of its hardware so the delivery guys could not assemble it. This is the same issue my father in law had with Ashley Furniture. I spoke with the delivery guy and asked him if this was a common thing to happen and he said yes. I don’t understand how such a well known company delivers furniture with hardware missing. This is completely ridiculous, and when I spoke to the customer service manager I was informed they would have to reorder the hardware and it would take 7-10 business days to be delivered to us. Then on top of that if we wanted people to come out and assemble it for us it would take an additional 5-6 business days for them to come. I’m even more disappointed with the time it takes for Ashley Furniture to fix their mistake along with having paid for the delivery and assembly just to have missing hardware and for the entire bed to not be assembled.
Competent staff, clean and spacious building. However, it took too long to get our mattress order though. Even it is just the mattress in the box type, we still had to go to their warehouse to pick it up, in stead of having it shipped directly to our house. For that reason, it is a 3 star rating.
The lady who greeted me and my husband was very nice and listened to us and what we were looking for. Prices were too expensive for the quality of the material in some wooden furniture
I am grateful for the service and professionalism I received from Natalie at Ashley's HOMESTORE, her attention to hear out what I needed and wanted led me to get what a perfect match for my needs, delivery was right on time and helped set everything up with no hassle whatsoever, Happy with the price on everything that was purchased from the store. Thank you Natalie for your help and patience on this. Yamir I Garcia
I would recommend this store to everyone that is looking for a new start when it comes to furniture. Upon arriving to this store I was welcomed and helped right away. Natalie helped me and my roommate tremendously. Going into this store not knowing what we get, Natalie guided us in the right direction and put zero pressure on us. Gladly said me and my roommate both left that day purchasing mattresses and box springs. Thanks Natalie and Ashley Homestore for the great quality experience.
Had an amazing experience in the store. A sweet woman helped us and gave us discounts and thanked my husband for his service. The delivery crew was fast as setting g everything up and so nice. Will definitely be purchasing from here again.
Had a great experience shopping at Ashley! Natalie did a great job getting us the best price possible on our couch and bedroom suite!
Decent furniture for the price however not a lot of selection
This has been my worst experience when it comes to buying furniture, it's sad to say but I had way better experience with Rent A Center. I ordered a full bedroom set and a couch all on the same day (7th of June). The couch had a later delivery date due to it being on back order, I was told this before I paid for it so that was ok. So I get my bedroom set on the 12th and the bed was damaged, not a big deal (things happen) but when the sent a replacement that too was damaged, SMH. Also the delivery guys couldn't put the mirror on my dresser because the screws were missing and as of today (July 9th) I still haven't received the screws, so the mirror is just on my bed room floor, SMH. Now on to the couch, they told me the couch was coming on 19th of June and I called to see what was going on with my mirror screws around the 17th or 18th of June and that's when I found out my couch was running late and will be at my house on the 6th (ok cool things happen) I called them on the 1st of July to change my couch order to a couch that was $1,728.00 more then the original one I ordered and was told it would be at my house on the 9th of July, so I just called to ask if my screws for the mirror would be coming with my couch today, she tells me the couch won't be delivered until the 12th of July. What's a three day difference you might ask, well when you were told one thing and made plans to have guess over, plus on top of everything else dealing with this company, then three days is a huge deal at this point. So they get one star from me, but I must say while I'm getting jerked around their customer service was really nice about it.
This has been my worst experience when it comes to buying furniture, it&'s sad to say but I had way better experience with Rent A Center. I ordered a full bedroom set and a couch all on the same day (7th of June). The couch had a later delivery date due to it being on back order, I was told this before I paid for it so that was ok. So I get my bedroom set on the 12th and the bed was damaged, not a big deal (things happen) but when the sent a replacement that too was damaged, SMH. Also the delivery guys couldn&'t put the mirror on my dresser because the screws were missing and as of today (July 9th) I still haven&'t received the screws, so the mirror is just on my bed room floor, SMH. Now on to the couch, they told me the couch was coming on 19th of June and I called to see what was going on with my mirror screws around the 17th or 18th of June and that&'s when I found out my couch was running late and will be at my house on the 6th (ok cool things happen) I called them on the 1st of July to change my couch order to a couch that was $1,728.00 more then the original one I ordered and was told it would be at my house on the 9th of July, so I just called to ask if my screws for the mirror would be coming with my couch today, she tells me the couch won&'t be delivered until the 12th of July. What&'s a three day difference you might ask, well when you were told one thing and made plans to have guess over, plus on top of everything else dealing with this company, then three days is a huge deal at this point. So they get one star from me, but I must say while I&'m getting jerked around their customer service was really nice about it.
This has been my worst experience when it comes to buying furniture, it's sad to say but I had way better experience with Rent A Center. I ordered a full bedroom set and a couch all on the same day (7th of June). The couch had a later delivery date due to it being on back order, I was told this before I paid for it so that was ok. So I get my bedroom set on the 12th and the bed was damaged, not a big deal (things happen) but when the sent a replacement that too was damaged, SMH. Also the delivery guys couldn't put the mirror on my dresser because the screws were missing and as of today (July 9th) I still haven't received the screws, so the mirror is just on my bed room floor, SMH. Now on to the couch, they told me the couch was coming on 19th of June and I called to see what was going on with my mirror screws around the 17th or 18th of June and that's when I found out my couch was running late and will be at my house on the 6th (ok cool things happen) I called them on the 1st of July to change my couch order to a couch that was $1,728.00 more then the original one I ordered and was told it would be at my house on the 9th of July, so I just called to ask if my screws for the mirror would be coming with my couch today, she tells me the couch won't be delivered until the 12th of July. What's a three day difference you might ask, well when you were told one thing and made plans to have guess over, plus on top of everything else dealing with this company, then three days is a huge deal at this point. So they get one star from me, but I must say while I'm getting jerked around their customer service was really nice about it.
They let me shop by myself which is what I wanted. The price on the tables was just the table not including chairs which are priced individually. Add an add and so on and so on.
Very beautiful furniture!
The help by James was the best will be back
Love this place
Ask for Mark if you visit. I will always help anyway I can.
So Ashley Furniture will NEVER get my business again, I knew when I ordered that I wouldn’t get my couch or ottoman until the middle of June but my loveseat and chair and a half should have been here on Sat as well as my mothers double reclining loveseat. They called last week and left a message saying my chair and a half wouldn’t be here for delivery on Sat and then called again this morning and now my moms loveseat won’t be here either. They have no idea when it will be in. So as of Sat I’ll have a loveseat and God only knows when the rest will be in. How do you spend thousands of dollars on furniture and they can’t seem to get it to you. NEVER EVER AGAIN WILL THEY HAVE MY BUSINESS!!!!!
So Ashley Furniture will NEVER get my business again, I knew when I ordered that I wouldn&'t get my couch or ottoman until the middle of June but my loveseat and chair and a half should have been here on Sat as well as my mothers double reclining loveseat. They called last week and left a message saying my chair and a half wouldn&'t be here for delivery on Sat and then called again this morning and now my moms loveseat won&'t be here either. They have no idea when it will be in. So as of Sat I&'ll have a loveseat and God only knows when the rest will be in. How do you spend thousands of dollars on furniture and they can&'t seem to get it to you. NEVER EVER AGAIN WILL THEY HAVE MY BUSINESS!!!!!
So Ashley Furniture will NEVER get my business again, I knew when I ordered that I wouldn't get my couch or ottoman until the middle of June but my loveseat and chair and a half should have been here on Sat as well as my mothers double reclining loveseat. They called last week and left a message saying my chair and a half wouldn't be here for delivery on Sat and then called again this morning and now my moms loveseat won't be here either. They have no idea when it will be in. So as of Sat I'll have a loveseat and God only knows when the rest will be in. How do you spend thousands of dollars on furniture and they can't seem to get it to you. NEVER EVER AGAIN WILL THEY HAVE MY BUSINESS!!!!!
Easiest buying experience I’ve ever had.
Do not buy furniture here. The story: 7 weeks ago, I spent about an hour in the store, brought in photos of my living space, a drawing with dimensions, and a measuring tape to ensure I got the correct couch I wanted. The sales representative, while courteous, drew the diagram on their sheet correctly, but failed to write down the serial numbers for the correct configuration. The worker responsible for generating the order, inputted it incorrectly. Short of looking over their shoulders and knowing their job, I did everything I could to supervise this process. Four weeks later, they delivered the incorrect configuration. To save their delivery team labor, I agreed to keep the couch. I drove to the store and spoke with a manager, which produced the narrative above regarding how the error occurred. He agreed to give me a $100 gift card and get me rescheduled. The soonest was about 10 days later. Then, the company rescheduled on me 3 different times. On the fourth time, I was unable to get off work in time to receive delivery. I called and their delivery team explained they could hardly adjust their route. I explained all this to a worker at the store, and they told me I’d have to wait an additional several weeks to get the couch picked up and I wouldn’t get my $1000 back until the couch cleared their system - essentially holding my $1000 hostage for a couch I don’t want. Now I’m waiting an additional 8 days to get this couch picked up, and when they do, I’m back where I started with no couch and hours of wasted time with this company. Their manager, Alex, seemed quite content with this arrangement and made no effort to make things right. One of the worst consumer interactions I’ve ever had with a business—save yourself the trouble and buy from any other store.
Outstanding Service
Love their furniture
The selecton and prices are wonderful ...
yes, in terms of the furniture as seen in showroom, was pleased with design and price. No in terms of helping with after the purchase. no help in referring me to anyone who could move the furniture. also, after about 2 weeks, i finally got some folks to move my furniture out and i still have to wait 5 days for the new furniture. I thought they might have been more flexible about that. no idea about durability, etc.
Freedie Fortson has always found us amazing prices and always breaks down the best options for us. If you are looking for the best price when you walk in ask to meet Freddie! You won't regret it.
Purchased a couch from Columbus, Ga Ashley Furniture and it was a great experience. My wife and I were helped by Ms. Cassandra and she made our experience wonderful. We received our Accrington couch before the estimated delivery time and it feels great! Ashley's Furniture in Columbus, GA is Fantastic!
Recently purchased the Alenya sleeper sofa and love seat. Very happy with my purchase. Only complaints are delivery time frame, it took nearly a month to get my order. Second complaint is the decor pillows seem to have no fluff to them.
I bought a sofa and recliner a couple years ago and bought the warranty plan .well in December the recliner quit working so I called the warrant company and filed a claim with guardian and it is now the end of March and I have yet to have the recliner fixed. I call and call and they call me almost every day sorry we have no routes in your area .I've called Ashley and asked for a manager to call me back and haven't received a call back either. this is not how you do business and for the amount we spent this should happen. don't think will be buying anything from Ashley anymore
If you go to Ashley Home ask for Freddie I have health problems right now and couldn't walk around, he knew what I needed and he picked out special ones for me before I got there so I wouldn't have to walk around the store, I couldn't ask for anything better, he is the best and I would shop there again, remember ask for Freddie ⚘
Great experience
I bought a bedroom suite that cost slightly over $4,000 with the WARRANTY and everything. It’s only been 2 years and the frame (structure) of the bed broke from “normal wear and tear”. This poorly made, cheap material broke in that short amount of time. Called to get it fixed and they considered it normal wear and tear. It took almost a week to hear back from someone. They offered nothing except for me to pay out of pocket for a new frame. I will NEVER buy anything else from here. I have no idea how they have been in business this long. Terrible warranty, products and customer service.
Walked in and met a salesman who acted like he didn't care one way or the other if you bought anything or not. Ended up going somewhere else due to that and they didn't carry anything in stock.
I bought 6 pieces of bedroom set from Ashley, 4 out of 6 pieces were either broken or defective. They replaced or repaired but one they replaced was also broken. They sell furniture made in far east and sell here in US. Keep away if you do not have money and time to waste!!!
We had a good experience with our bed shopping. Natalie Bouyett was thorough, knowledgeable, extremely friendly and patient as we had two gradeschoolers with us.She pointed us to the EXACT right choices from our descriptions. Terrific experience!!
DO NOT SHOP HERE! When we first moved to Columbus, Ga, we went to Ashley to furnish our new apartment. They delivered the wrong bed and it took weeks to deliver the correct one. We decided to give them a second chance (everyone makes mistakes) when we purchased our new home. We spent a great deal of money with them and they delivered the wrong color sectional. When I called my salesperson to fix this mistake, she told me the sectional in the color we ordered has been discontinued. Um...maybe tell me that BEFORE your go and deliver a different color without even notifying me! We went to the showroom that same day to pick out new couches. There was only one set that would match the rest of the furniture we purchased from them. Thankfully, we liked it so we ordered that; however, it wasn't available to ship for about one month. Apparently this company has a hard time shipping the correct items to people. We are waiting for our new couches to be delivered and if this delivery is also incorrect I think I will lose my mind. Also, part of our order was a large TV stand, which came without the pegs needed for the shelves. The delivery guys told me they would drop off the pegs next week and leave them in my mailbox. Guess what...no pegs! I called my salesperson and she said she would stay on top of it, but after calls and emails to her, I still have no response and no pegs. I called Ashley's corporate office and they are now ordering me the pegs, which will take about 2 weeks to receive. I spent too much money to be inconvenienced this way. Why do I have to make tons of calls on various days for people to just do their job?!
Cassandra at Ashley Furniture rock!!! Cassandra help me from start to finish and she was patient super kind and knowledgeable there products. So guess Cassandra I will be back... 😚
Excellent service and great furniture at a decent price.
Ashley changed the delivery date to sooner then only delivered a rug, awesome having no furniture for two weeks.
Service was great! Got everything I wanted. Just a long delivery time.
We went to the Columbus store and we're lied to by their either poorly trained or scheming customer service reps. We were told we had 7 days from picking it up from the distribution center before we would incur any penalties. We returned it the day after we picked it up and were stuck with a 25% restocking fee.
Cassandra helped us pick out a bedroom suite for my 17 year old, mattresses for 3 family members, and a living room set for my parents. Very helpful and so kind and patient. Definitely should use Cassandra for all your furniture needs. Great store with lots of options for furniture and accessories. Very nice staff.
NEVER again... They tried to deliver my dining room table and chairs, TWICE, missing pieces and hardware to properly assemble the table base. The call center people gave me attitude when I ASKED them to cancel my order.
I love all the furniture I've purchased from Ashley. My entire house is outfitted with Ashley. I recently purchased a rocking recliner and it's not opening properly. I notified Ashely and they immediately went into action to order another piece. Although it hasn't arrived nor the issue resolved, I'm confident that it will.
Ashleys Furniture is always a pleasant experience. The staff is attentive and friendly every time I visit. Ashley's online on the other hand not the same. Recently ordered a platform bed and mattress. Mattress was the wrong size. Cannot return because there is no way to get it back in the original packaging. And bed was delivered as photos show. Box marked "fragile" but pieces are bent and chipped thanks to improper handling. And they want more photos but the bed had been assembled and metal un-bent to be able to assemble the bed. I have purchased from Ashley's for years but this has me rethinking ordering again.
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0% interest for 60 Months^° – In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card at participating locations. 60 equal monthly payments required. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in monthly payments.
^°Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchases with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next whole dollar. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
$1 to Start‡^
‡^“$1 to start” is available for applications online and in select stores, does not include taxes and refers to the rental period from agreement start date to first scheduled renewal payment. On your first renewal date, lease payment amounts, taxes, and fees will apply. Lease renewal payment amount, period to ownership, and total cost vary by item selected. This is not a promotion for a specific transaction or item. Please see lease for payment amounts and rental terms. Offer will not reduce the number of payments, total amount necessary to acquire ownership, or purchase option amount. Customers in California will pay a $0 initial rent payment and a $1 processing fee to start.
Shop without using credit 5
5 Acima offers lease-to-own transactions. “Shop Without Using Credit” means this is not a loan, credit, or financing. Acima obtains information from consumer reporting agencies during a lease application. We consider multiple data points and regularly approve customers with less than perfect credit history. Acima Cash Price may include a markup over invoice price. Acquiring ownership by leasing costs more than the retailer’s cash price. Not available in MN, NJ, WI, or WY. Not all applicants are approved
