Ashley Store Cumming, GA

Emily was amazing and helped us so much. Will be coming back for future furniture needs!

The salesman, George, was courteous and kind. He thoroughly explained how the furniture was made and where. There was no pressure to make a purchase at any time. After my purchase he followed up to make sure all the details were complete.

Patrick and Tyler are the best! Understanding, caring, compassionate, friendly service. They listened to our needs and went above and beyond to assist with a best investment. After visiting other big furniture chains first, it was a world of difference working with Patrick and Tyler. Quality furniture, yes. Customer Focused-only go to Ashley. Thanks from Shirley.

We went to the Cumming location looking for a clock and found the most amazing wall click! The sales rep George was very welcoming and helped us explain the design and detail with lot of patience and humor!

Went to Ashley to find a new mattress. Tash was extremely helpful, knowledgeable, and a pleasure to talk with.

Found what I was looking for and staff was very friendly and helpful

No one ever approached me to ask if I needed help. Mist sales people were on phone or sitting at a desk looking busy. I almost left, but I walked up to the main reception desk and my sales lading was standing there. I think she may have just come to work but I ask her if she could help me and she did a very good job !!! She engaged on a personal level as well as a business level. I did buy a couch. Her name Carol Tadros.

Azhar and team were great.

We had a wonderful experience working with Meredith! From start to finish, she was very professional and incredibly attentive to our needs, took the time to truly understand our vision, and guided us through every step of furnishing our home. Her insight, patience, and attention to detail made the entire process not only easy but truly enjoyable. We couldn’t be happier with the results and would recommend her without hesitation. 100/100!

Nice guys. Knew what they were doing. Took care of everything.

The worst company ever save yourself some time and and go somewhere else.

The worst business transaction I’ve ever had hands-down. Purchased furniture from this location and later canceled the order and waited over a month for a simple refund and only got apologies. It has been almost 2 months and still have not received my money back for my simple cancellation of a furniture order unbelievable

Horrible experience. There are a lot of issues with delivering the correct item and keeping promises for delivery date. Completely incompetent

We picked up several pieces of furniture and Dmitry was exceptionally helpful, patient and upbeat. He helped us load everything into our van and car with a smile the entire time. Thank you again, Dmitry, for the outstanding customer service! We truly appreciate all your help!!

The guys who delivered, Luis and the gentleman who helped him were professional and awesome. 10 out of 10.

They were very helpful and not pushy gave great delivery service

Quantavious and his co-worker were wonderful to work with. Both men were very professional and efficient.

The staff was very helpful and knowledgeable. Checkout and delivery were spot on. Definitely would shop Ashley Furniture store again!

One of the worst experiences I had in any purchase. The store manager was so rude. He made us stop our shopping and move on even though we had lots of pending shopping. No stars.

Love the sectional she was awesome our sales rep!!! Thank you

We had a great experience. Chris in the mattress department was absolutely amazing. He followed up with us personally when our delivery was setup incorrectly and he fixed it. When we purchase anything from Ashley, we hope to see him. Thank you.

This is the worst store ever. Tyler, Andrew and George made buying a bed ,and then having the CORRECT bed delivered, the worst possible experience me and my husband have ever experienced. No one contacts you back or answers the phone. The manager will tell you, I will email you in 1 hour and then a week will go by and we can’t get a hold of anyone. We even had to take off work and drive 2 hours to the store JUST SO WE COULD TALK TO THE MANAGER AS HE REFUSED TO CALL OR EMAIL US BACK. Even after weeks of calling and emailing the manager and assistant manager we still don’t have a working or put together bed or bed frame. We just have broken bits and pieces that no one can tell us what the heck to do next. We cannot get anyone to call or email back and it’s been 9 days. The customer service at this specific store is the absolute worst and a living nightmare and I use to work for the government so that should tell you how awful this store is. Never ever ever in a million years ever shop here.

My girlfriend and I are first time home buyers and decided to look at Ashley furniture for our first sofa. When we walked in we had no idea what we were doing. Until, George introduced himself, gave us some advice, and let us shop around independently. After a few check ins and many many questions George was kind enough to give us his extension to let us think it over and reach out with any questions. Today we decided to buy our sofa feeling confident we were getting the best deal for our money. George made our experience as first time home buyers helpful, entertaining, and informative. Thank you George, you’re great!!!

Francisco was awesome!!

Great customer service in store and delivery!

I had a great experience in the store and with delivery! I LOVED and appreciated the great communication on delivery day!!

Francisco was wonderful

Great! Easy and professional

Beautiful showroom. Best customer service! George was amazing to work with. Ask for him!!

Francisco.. was great!

We had a wonderful experience finding our new sectional! Francisco was extremely helpful & patient as he helped us find our perfect fit!

Great experience! Working with Ashley was easy, communication was clear & frequent, quality good. Love the furniture! Recommend

Excellent service and awesome delivery to our remote location. Delivery guys were not just cordial but fun and personable. Definitely gonna be ordering more from them because they were great in person, store, and at delivery. They new living room set is excellent.

Carol was helpful in giving us time to look in our own but available when we had questions.

Kristine was very helpful in finding the exact couch I needed!

Chris was very helpful!

I have to say, Andrew , the Manager made a potentialy very difficult situation. George was also lovely. Without both of these Gentlemen I would have never considered shopping any further with Ashley Furniture. Andrew is irreplaceable. He should be given a raise and a promotion. Employees like him are hard to find. I suggest you keep him happy and paid well

Francisco was great and knowledgeable!!

Great service from minute we walked in door. Francisco was pleasant, professional, and very easy to communicate with. He listened to our needs and ideas and led us to our purchase with no additional upsell pressure. He was extremely knowledgeable and personable.

11/19 UPDATE: THIRD TIME THEY DELIVERED A QUEEN HEADBOARD INSTEAD OF A FULL SIZE. AVOID THIS COMPANY Worst shopping experience I have ever had. George H. completely messed my order up. I called to make corrections and they just tried to deliver the mattress and box springs that I cancelled instead of the headboard that they tried to deliver last week in the wrong size. I have full size footboard and side boards and am still waiting for the full size headboard that should have been delivered last week when I declined the queen sized headboard that DOESN'T FIT THE BED. Better Business Bureau report is now being filed. Horrible experience.

Jasmine was very pleasant to meet and work with for my purchase at the store

Terrible furniture Store and Company. The stress that I’ve been through With this company from day one when I entered their store was awful. My Advice, shop around there are more respectable furniture stores out there other than Ashley that would treat their customers with way more respect.

We stopped in for a living room set and we were greeted by Francisco. He gave us time to look around and when we had found what we wanted he streamlined our purchase and offered us a fantastic price. He was a fun part of our shopping/buying experience!

We love our new furniture, and we had a seamless experience buying it in store. Francisco was attentive and helpful throughout the entire experience, and answered any questions we had warmly and patiently.

We recently bought a sofa here, and the experience was great! Francisco helped us throughout the process—he was very friendly, patient, and knowledgeable. He made sure we found exactly what we were looking for and made everything easy. Highly recommend both the store and Francisco for excellent customer service!

Francisco was very helpful with showing me many different options without feeling pushy at all! I got exactly what I wanted! Highly recommend you request him!

We dealt with the sweetest man Francisco, who spoke Italian so well i felt i was at home! Also had a great deal on table and chairs!

Kristine was very helpful

Your team was very professional and courteous

We enjoyed the furniture shopping process here! Francisco helped us out with so much and we were grateful for his assistance. We’ll definitely be back soon to purchase more furniture for our home, and will ask for him. He’s great, we highly recommend him to anyone who is looking to purchase furniture.

francisco was great!

Mr. Francisco A. Was very nice and helpful…. Great service!

Purchased our first Sofa, and Meredith was phenomenal. She answered all of our questions, was very kind and helpful, and helped us find exactly what we were looking for! The entire team was great!

(Translated by Google) My wife and I were here at Ashley's and Francisco was our advisor. Great service, he was just amazing knowledgeable about everything, he made us feel so comfortable getting the new sofa for our house. Thank you very much Francisco. If I could give you 10 stars, I would. (Original) Estuvimos mi esposa y yo acá en Ashley’s y Francisco fue nuestro asesor gran servicio, he was just amazing knowledgeable about everything, he made us feel so comfortable getting the new sofa for our house, muchas gracias Francisco si te pudiera poner 10 estrellas las pondría

(Translated by Google) Great service and very good disposition from Mr. Francisco. If I could give him a 10, I would give it to him...👍 (Original) Un gran servicio y muy buena disposición del señor francisco si pudiera darle un 10 se lo doy…👍

Do not order from Ashley. We ordered a bed two months ago that was supposed to be delivered in two weeks. It has now been months with continued delays and no answers. I was told a manager would call revive but I have heard nothing. I highly recommend buying elsewhere. *Update: I was emailed by Ashley after this review. There was no number to call back and when I replied to the email it said “delivery of message has failed due to mailbox being full”. Absolutely do not recommend ordering from this company.

Tonight my wife and I were looking to replace our night stands. Our salesperson, Rachel and her manager, Andrew helped us out. She greeted us as soon as we came in and was incredibly helpful. We ended up finding the exact ones we wanted and she made the process quick and easy. She and Andrew also provided insights on the new warranties available since our last purchase. We will definitely be back again to work with this outstanding team.

We picked out outdoor furniture- loved it and had a good delivery- THEN it all went down hill. I strongly advise you NOT to pay for the extended insurance or warranty on your furniture. Please just know that you will come out better keeping the money it costs and putting it towards any repairs you have to have on your own. Our dog had a urine accident that effected middle and end cushion on outdoor sofa (Beachcroft). For starters filing a claim in like getting shifted to 3 different people that you also can barely understand and then it took a month to get a technician out because they only come to our area but once a month. We had to take off work to be there during 8-5. The technician was nice but it still didn't remove the stain after I checked it the next day. I reported it and finally after 5 phone calls, multiple places, it ended up that Ashley told me that the STAIN is covered but not the ODOR! WHAT???? That is like having an insurance policy on a car and having the bumper repaired but not being able to repair anything behind the bumper that was cause by the bumper being damaged!?? Makes ZERO sense. Especially since the core needs replacing inside the cushion itself. So, we could have it replaced ourselves with the money that we spend initially on the useless warranty! While the furniture is nice, the extended warranty is useless.

Francisco did great

Francisco was fantastic! Very knowledgeable and easy to work with. I highly recommend coming to Ashley home store and asking for Francisco!

George was exceptional! We met with George approximately a month ago and addressed what we wanted and we return for the Labor Day sales specials and he remembered us like we were family. His professionalism is beyond exceptional and his kindness goes far and beyond .

My husband, baby, and I stopped in Thursday evening 8/28. We were immediately greeted by David (manager) who was awesome. He really helped us and explained to us the different options. We ended up deciding today to get something online somewhere else, but I still wanted to leave this review because his kindness really made us want to buy from Ashely. We normally are put off by sales reps, but he was the best! Thanks David for supporting us while we were hunting for a couch. We really wish what we wanted was Ashley so we could have gotten it from you!

Thanks to George. the best a nice salesperson ever. 🤝

My husband Chris and I truly enjoyed our experience at Ashley. George was amazing and provided top tier customer service. He was wonderful with helping us find a couch that fit our needs with 3 dogs and within our budget. Tyler was also a great help and provided great customer service. Lots of laughs were shared and it was a very personable and friendly experience. Thank you both for helping us make the right purchase on our journey of furnishing our first home!

Rachel and Andrew are so wonderful and helpful. They both went out of their way to make us feel like we are family.

Ronald was very helpful and took the time to answer our questions. Very pleased with the experience. Ken Danuser

Service representative was very helpful and kind. The best part of the service was that he asked me questions about what I was looking for and showed me where to look and then left me alone to walk around and make my own choices. It was greatly appreciated. Previous visit, I felt like the lady was following me around the store.

Great selection as always but the best part was Tash, our sales person, who was excellent at her approach to help us find the right furniture for our needs. Her professional skills and customer service were top notch. I would say the Ashley store needs to hold on to that gem!!

Tash and Tyler were very helpful and not pushy at all. Tash was knowledgeable about mattresses and walked us through as many as we wanted.

Awesome experience. Walked in, told the sales lady what I wanted, she pulled it up on a tablet and within 15 minutes I had it purchased than a better price I would have paid online. Store is also very clean and relaxed, actually enjoyed going there which is opposite of most furniture stores.

Salesperson was very personable and helpful

Great experience with Francisco

We visited the Ashley Store in Cumming and had the best experience with Chris. He was helpful and friendly. The store was clean, neatly organized, and had a wonderful variety of styles to choose from.

George H was a great store member. He was with us all the way from selecting a rug to me calling him the next day to finalize the order and payment.

Furnished our entire house… every step of the way after they take your money is a disaster

Sales associate very good. Not high pressure. Knowledgeable about the product

Christine was extremely helpful in my wife and I picking out our new living room set. She was not pushy at all and was the perfect balance of being present, but walking away to let us discuss things privately. I highly recommend using her and I highly recommend Ashley furniture.

Great team. Chris my sales person knew the business and what customers needs are.

Delivery did not happen as scheduled because items on a truck were blocking my item. Rescheduled for next day. Spoke to two different people who said it would be here today, called again, and third person said it wouldn't be. Why can't people just be honest? It was scheduled for another week out yet it took 3 people to finally tell me that. I've bought nearly $20,000 of furniture from Ashley and this will be my last purchase. Just wanted matching dresser or I wouldn't have gone here in the first place. Oh yeah, and this is after trying to order it online twice and it getting cancelled both times. Ended up having to drive over an hour to the store to place the order.

Very pleasant.Francisco was very professional and helpful

Very smooth with no pressure. Details given about the fabric that was appreciated.

Christine found exactly what I was looking for.

Francisco was an absolutely amazing salesperson for our family. He listened and helped with everything we wanted information on. I hope he is here the next time we need something from Ashley.

Possibly one of the worst experiences. I ordered a recliner for my daughter who just had spinal fusion. It was to be delivered on the 2nd and didn’t show and after countless hours on the phone and a trip back to the store it was scheduled to be delivered the 5th. We got home from the hospital on the 5th and yet again no recliner and no call to let us know they cancelled our delivery again. My husband and I spent about 4 hours on the phone yesterday trying to reach someone that had answers and nothing. Finally we went to a different store and found something. The Cumming GA location has horrible customer service and will not answer a phone or an email. The manager Andrew doesn’t have a clue what he is doing. It would be wise of Ashley corporate to shut this location down or fire the entire staff including the sales woman Tash (where the problem started).

Will never purchase furniture again from Ashley’s, it’s been a nightmare dealing with this overpriced sectional that has broken 4 times in 3 years. The warranty process was even more of a nightmare as the furniture person comes out and looks then orders parts, then comes back to rebuild it… then it breaks again. So here I am with a junk couch… and when they do fix it it’s over a month to get it done. Totally ridiculous! UPDATE: Ashley’s responses to this review was to contact them at said email address, I did the next day… been a month and still NO response! Well there it is folks, don’t waste your money on garbage from them, I will NEVER spend a dime there again, guess this expensive recliner sectional is going to the trash and I’ll have to buy a new couch elsewhere.

I have mobility issues and walk with a cane. As soon as I came in, they offered me a wheelchair so I could get around easier. My salesman, Rubin, was very helpful, and informative, and he even pushed me in the chair.

George is a great sales representative, very attentive and understood our needs. We feel we got a great deal and our needs met for furnishing our sitting/entertainment area. Thanks George!

Meredith was excellent. She is knowledgeable and a true professional. We had a great experience.

The entire experience, including the transition, was seamless. The manager and our sales rep, Meredith, were incredibly helpful throughout. I would absolutely make future purchases here. Excited to receive all my new furniture!

Curtis did a great job! Loved the fact he let us shop at our own leisure and then handled our requests.

Wonderful experience. Hunter was a great help and was patient with me to make decisions. His customer service was top notch. Hunter and Andrew both were great!

Anthony from Atlanta - what a kind, professional thoughtful person. I haven’t always had positive experiences with ashley. He will be the reason I go back.

This store is definitely better than one in Buford. Better deals and friendly. Atmosphere is just better.

Francisco was so helpful and professional with our outdoor furniture purchase.

Great job by George on the sale and delivery of our bedroom furniture!! We had a great experience in store and love our new set!!

Had a great experience today at Ashley Store in Cumming. Kristine was awesome and very knowledgeable of all brands of mattresses and helped us find the perfect one!

Our Advisor Hunter was so helpful we both , my husband and I truly appreciated his professionalism.. we will be back..Judy Lucius

I have always had really good luck with Ashley furniture. They have a great selection and I feel like their prices are fair. This review is about my experience with a great employee at the Cumming store! The young guy that helped us with shopping for a chair was A+ He was friendly and informative and a great example of good customer service skills! The Ashley store is lucky to have Raihan Singh! I was impressed and made sure I got his card!

Great working with Francisco today to get our house furnished

An all-around terrific experience with Tasha! She got us the products we wanted, and it was a pleasure dealing with her! And the price was right.

Very quick and pleasant experience buying our first bedroom set here! The staff was very helpful without being overbearing.

Kristine was very helpful and patient. When I came back the second time with my husband we finalized the purchase. She was a pleasure to work with.

Francisco was very helpful and friendly in helping me purchase my first living room set. be sure to ask for Francisco for good customer service

Fransisco was professional, timely and supportive. Good experience.

George was a huge help, very straightforward!

Such an amazing experience! George was an absolute standout—an exceptional listener, incredibly helpful, and truly went above and beyond. He exceeded all my expectations and made the entire furniture shopping process a breeze. If you’re shopping at the Cumming location, I highly recommend asking for George. I got exactly what I was looking for with zero regrets. For all my future furniture needs, I’ll definitely be coming back. Thank you again for the top-tier service!

Ashley was the worst shopping experience I have ever had. They got all my Monday last Tuesday. I WAS TOLD IT WOULD VE DELIVERED THE FOLLOWING Wednesday. I was told if any issues they would call. The work at the h e desk didn't process my 3 rd payment properly. I called my sales person on Monday. CIERRA, IS EVERYTHING SET FOR M Y DELIVERY? SHE NEVER GOT BACK TO ME NOR DID SHE EVEN CHECK. I HAD TO CALL CORPORATE SINCE THEY DON'T ANSWER THE PHONE IN THE STORE. I FOUND OUT THEY NADE A MISTAKE. NO ONE CALLED. NO ONE CARED. I CANCELED AND ASKED FOR MY MONEY TO BE REFUNDED. I WILL GIVE MY MONEY TO A COMPANY THAT GIVES customers service. And from people who follow through and care. I WILL NEVER DEAL WITH THAT JOKE OF A COMPANY AGAIN. WHAT A NIGHTMARE. SOME ONE ASHLEY WILL NEVER SEE AGAIN. DO YOURSELF A FAVOR. DON'T WAIST YOUR TIME. THEY WAISTED MINE. MOST SINCERELY Pamela

Rubin very nice and very helpful

Francisco was amazing! He helped everything go smoothly with buying my new bed. Thank you!

Awesome experience. Tash C was so helpful & very professional. Hospitality & lady with much integrity & she was honest. Awesome store. Ashley Furniture is blessed to have this amazing representative. On behalf of me & my Son we say thank you So much Tash God bless you Wilson Lopez 🙏🏼🙌🏼🙏🏼

Very friendly, helpful, professional, informative help from the salesman, Rubin, that helped us.

Easy purchase, all questions answered and looking forward to delivery this week!!

George was a huge help and made the process easy 10/10

We had a fantastic experience at the Ashley store in Cumming Marketplace, all thanks to George! He was incredibly honest, patient, and knowledgeable. George took the time to understand our family’s needs and gave us thoughtful recommendations—not just for furniture, but for decor as well. He helped us finalize the look for multiple rooms and made sure everything suited our lifestyle and preferences. What really stood out was his dedication—he even extended his shift to make sure we were happy with all our choices. He worked hard to get us a great deal and truly had our best interest at heart. If you’re shopping at Ashley in Cumming, ask for George—you won’t regret it! 5/5 for service, trust, and professionalism. Thank you, George!

Francisco was so kind after entering the store and no one greeted us or checked on us. He immediately noticed us and asked if we needed assistance or if someone was already helping. He was patient while we had our 2 daughters looking as well and showed us different sofas and bedroom sets. He is so kind and explains everything very well.

Our Sales Associate, George, was awesome!

Nice store lots of guality furniture very nice sales person Meredith nesbitt very helpful and professional

Thank you George!

George at the Cumming location was very helpful and made the process of buying a new couch very easy. We had a great experience and will be back!

Great experience. Ask for GEORGE..easy sell Knowledgeable and trustworthy

We purchased $10,000 worth of furniture, the agreement with Ashley was they would deliver our purchase and remove the old mattresses and recliner. After the contract was signed Ashley then refused take the recliner, only the mattresses. So we cancelled the order. We were very unhappy with them not honoring what they told us, apparently they only cared about making the sale. Doesn't speak well for Ashley. We will buy our furniture elsewhere.

Excellent service by sales associate. However their phone system needs a lot of help. Tried calling main store number in cumming for 1-1/2 hours He no answer. Finally sales associate saw my number and called me. Waiting for delivery now. Fingers crossed.

Chairs arrived in good condition and on time. Absolutely love these chairs and they are perfect for my home decor.

The visit to this store was great because of the salesperson we worked with. Francisco is a driving low pressure type personality. He is polite without being patronizing, helpful and knowledgeable about his products. He dresses well.

Kristine was awesome to work with again.

Thank you George for all of your help!

George was FANTASTIC! It was a great experience and a great purchase!

Hunter was excellent in helping me find the perfect couch and love seat. I am a Realtor and need to stage houses sometimes and I was looking for a particular style and Hunter helped me find just that. I highly recommend him

Andrew really made us feel "at home" his treatment of us was the best. He didn't put pressure on us and was extremely kind. Lilian was very patient and although this time we could not make the purchase because we were not sure of the size of the new house we will definitely return.

Staff was extremely friendly! Andrew is an excellent manager, made us feel very welcomed. He explained everything in detail, and he gets extra points making us feel comfortable by talking to us in our native language, Spanish. Definitely will be back! 10/10

Carol was fantastic. Very informative and not pushy.

Thank you Francisco

Thank you Fransico! It was a pleasure, you were very helpful!

George provided The best customer service I believe I have ever had nice job George thank you

Andrew the manager at Ashley Furniture Cumming location went above and beyond for me. Calling several stores to find the items I wanted. I absolutely love the Langford chairs I bought. Thank you Andrew!

Hunter was the best sales person and Andrew the manager for being patient, knowledgeable and courteous from start to finish. It was a pleasure being around them. My new home is going to look beautiful. Thanks for all their help and both should be recognized for their excellent customer service.

Sierra was amazing!

Kristine Hoy is simply the best! She’s helped me as a returning customer on two separate occasions! She’s friendly, professional, and didn’t make me feel pressured in any way!

Took forever to get someone to help. Terrible quality, terrible after sale service, terrible warranty. Will not buy from Ashley ever again.

It was great

Good selection, Sales Rep Raihan was so helpful, patient, and extremely pleasant to work with. TY

Francisco did an excellent job giving us knowledge about everything. Had a very pleasant visit there.

Francisco was great and very helpful. We cannot wait for the arrival of our new Elissa couch!!!

Visited Ashley Home store in Cumming, GA today. Had an extremely knowledgeable and helpful sales person - Hunter - who patiently answered my questions and explained the importance of making quality decisions on furnishings for my home. Thank you Hunter!!! You’re the best

We had an absolutely wonderful experience at Ashley HomeStore thanks to Francisco! From the moment we walked in, he greeted us with a warm smile and made us feel completely at ease. He was incredibly knowledgeable and patient, taking the time to understand our style, needs, and budget. Francisco offered helpful suggestions without ever being pushy and made the entire furniture selection process so smooth and enjoyable. His professionalism and friendly demeanor truly stood out, and we left the store feeling confident and excited about our purchases. If you’re shopping at Ashley, we highly recommend asking for Francisco—he’s fantastic!

Very helpful.

Friendly staff, fair prices, and quality furniture. We are pleased with our recent purchase.

Great experience with getting our new home furnished! Thank you George for all your advice and patience working with us to make sure we got what we needed, and going above and beyond getting the soonest delivery date!

Thank you George! You made our experience so easy! Can’t wait to come back and shop with you!

George is great. I’m a seasoned salesman and buying from other salesmen is exhausting. Not with George. Thank you George!

Great experience buying a mattress from this place. Special thank you to Dimitri for helping my husband to load it into our truck!

We had a great experience with Francisco. He was super professional and very knowledgeable. He knew how to read his customers. We were in a hurry and we were in and out in about 20 minutes.I recommend him for sales man of the year! Thank you Francisco 😁

Francisco is so helpful! Great buying experience. Looking forward to enjoying our new couch!

Francisco was the best! He made our first couch purchase as easy as possible!

Francisco helped me promptly to get the lovely rug ordered and shipped to me. It will look so nice with my new kitchen table.

Fransisco was great !

Nice products. Quality can improve a bit.

Just bought two sofas from Ashley furniture. The customer service there was fantastic thanks to Andrew. Ask for Andrew in customer service he was so great. He is very friendly and knowledgeable. He got Lillian to help with the sale. She was very sweet. I highly recommend Ashley Furniture in Cumming.

Rubin is a good salesman, he helps me get my bedroom set with good price .I really appreciate it. Will back to there again when our family needs new furnitures.

Had an issue with a couch that needed to be returned from the Cumming Ga store. With the help of Kristen Hoy, advisor it was resolved and I was able to pick something else out along with extras for my home. She was wonderful and so helpful. Leila Kaissieh, sales leader was able to complete the order exchange to finalize everything in a timely manner.

Initially, I saw some vases online advertised by Ashley furniture. I could’ve purchased them online, but I felt like I needed to see them in person. Upon entering Ashley furniture in Cummings, Georgia, I was greeted by a gentleman Francisco A. I showed him a picture of the vases and he took me directly to view them. Right away, I decided to purchase them and Francisco asked if I was in need of any furniture, I explained that I already had furniture, but I wanted to accessorize my basement. Francisco and I conversed over color schemes and shapes and sizes. He told me where to find different accessories and gave me space to freely look around. I was pleased that I actually saw quite a few things that caught my eye, and I went back to him, pointed out everything I was interested in. I was quite pleased with Ashley furniture’s show room . I purchased two vases, faux books, marble decorative cases , a painting , faux mink throw , and marble sculptures. I definitely recommend Ashley furniture for reasonable priced accessories. Francisco was very hospitable, friendly, knowledgeable and gave me his advice which was very helpful and though I wasn’t in the market for furniture he wasn’t pushy. If I need other things I would definitely go back.

Francisco was patient and courteous! He took his time and allowed us to choose everything according to our preferences.

I recently had the pleasure of working with Fransisco, and I couldn't be happier with the experience. From the moment I walked in, he was professional, knowledgeable, and genuinely focused on helping me find the right product rather than just making a sale. He took the time to understand my needs, answered all my questions with patience, and provided detailed information about different options. There was never any pressure—just honest recommendations based on what was best for me. His customer service skills are top-notch, and his friendly attitude made the entire process smooth and enjoyable. I highly recommend [Salesman’s Name] to anyone looking for a hassle-free and pleasant buying experience. I will definitely be coming back and referring friends and family. Thank you for the outstanding service!

We had an amazing experience purchasing our furniture, thanks to Kristine! She was incredibly kind, helpful, and patient throughout the entire process. She took the time to answer all of our questions, offered great recommendations, and made sure we found exactly what we were looking for. Her professionalism and friendly attitude made the experience stress-free and enjoyable. If you’re shopping for furniture, I highly recommend working with Kristine—she truly goes above and beyond for her customers!

Kristine was such a huge help and so incredibly nice during the process of us looking for a new couch!

Great service, very kind.

Francisco was very helpful and knowledgable! This is the 3rd time we come and with him, we are certain we will find what we are looking for!

Francisco was so pleasant! Very informative without being overbearing. Sold us a beautiful sofa and dining room set 😍

Great job George was extremely helpful

Hunter was very professional and extremely helpful! He allowed us to look around and be available for any questions and was not pushy! This allowed us to have a wonderful shopping experience! He has a friendly outgoing personality!! We highly recommend him!

This was the absolute worst experience I have ever had with a furniture store. After ordering directly from the Cumming store location and confirming my information multiple times, I found out that they had listed my delivery address and delivery date incorrectly. After calling and changing these to the correct information I was assured everything was taken care of. On the day of the delivery, I take off work and wait 5 hours just to have to call them and ask where my delivery is. I am informed that the delivery was still scheduled for the wrong address (a place I haven’t lived in 10+ years). After speaking to a supervisor I am told that there is nothing they can do and I have to cancel my order and order everything again. Then, over the course of 4 days I had to call and speak to various Ashley associates who proceed to tell me multiple different things about what is going on with my order. No one seemed to know what they were talking about and no one wanted to take accountability and try to make up for their mistake. I was forced to cancel my order and will never go back to an Ashley Store again!

Sales team is not well trained with ordering, during my recent had to wait 15 mins to complete an order.

George helped us find the perfect couch for our house. Such friendly, helpful, and knowledgeable service. We'll definitely be back for all of our furniture needs.

Had a great experience with George! Very helpful and pretty dang funny !

We had a great experience with George. He is easy to work with and makes your buying experience fun. Thank you, George!!

My salesman was George Hulshult and he was amazing. He broke everything down for me and helped me find the right mattress. Highly recommend George as a salesman and he made the process much easier than I thought and was very knowledgeable.

We appreciated Kristine’s help researching on site the questions we had so we could make an Informed decision on the purchase.

Francisco

Francisco went above and beyond helping my mom find just what she was looking for. Super friendly answering all questions.

Sales did welll. Options were nice. Sold items we wanted. Problem was failed and false delivery times. No follow up. No check in. Requested a discount on 3 week delays and NO response from Ashley. Delivery of 1 item was good. Delivery of the 3 week delayed item (just a coffee table) was scheduled for a window and kept getting pushed from 2pm till 7pm . Had to cancel a customer business meeting losing revenue just to wait on this . Needs some help with the customer care.

Bought over 5000$ worth of furniture a kitchen table 4 bar stools a bed frame and box spring a tv entertainment center two end tables and a coffee table and a pull out couch sectional. Everything was going good on the delivery then the bridge on the entertainment center the employee building it dropped it and damaged it then the guy said the coffee tables are nowhere to be found hill have to check with the warehouse then the worst of it my pull out bed sectional half of it is light grey the other half is dark blue. So he calls me into the room before there done says the bridge was damaged it’s already been noted to be replaced then that the coffee tables when Ashley’s assured everything was accounted for to be delivered that same day is saying it’s on back order then the guy says that he’s got the right other half of the sectional in his truck but it’s behind other deliveries and they can’t get to but would return in a few hours after another delivery in the area but that he’s contacted his boss about the situation and it’s been handled cleared and noted. He said Ashley’s will contact you in an hour to ask about the delivery never heard from them and the delivery guy never returned fast forward a day then two days never received a call an email a text nothing after contacting Ashley’s several times about the situation getting transferred to several different contacts always getting the run around that someone will contact you shortly in an hour the next day etc nothing until the 72 hours for returned items was up even though there site says 30 days for non damaged items we continue to stay in contact that it needs to know be escalated to corporate we’ve had to take pictures of the couches the number correlated to each piece to send in. This doesn’t make sense on how a business is basically allowed to scam people so often with the same type of stuff everywhere you look you see people with the same or similar situation either the company is doing things shady or they need to investigate there delivery and warehouse people this should not be allowed.

My husband and I had been to several furniture stores and walked into Ashley after a long day of being haggled by sales people. We weren’t in the mood for another encounter and just wanted to look. That’s when we met George. He let us look! He checked in with us, but in a casual, not aggressive manner. And he actually knew the product and listened to our needs. And he was funny! We were so much more relaxed. This is the only time in decades I actually enjoy the experience of buying furniture! Ashley is lucky to have such an employee. Five big stars!

Francisco was so helpful and very pleasant to work with!

George was the best rep I’ve had in buying furniture making it easy and enjoyable! Thank you George!

We worked with George Hulshult , he has good understanding of product, very pleasant and friendly.

Mira was absolutely amazing! From the moment I walked in until the purchase that I wasn’t going to purchase today, we were just looking, but I Bought it because she was so amazing!

Meredith Nesbit was great at the store and showed me numerous couches and chairs. I decided today to get a smaller leather sofa and called the store. She walked me through the purchase and we completed the transaction. She explained the delivery process and was a pleasure to do business with.

Worked with George. Wonderful to work with and very honest. Didn’t feel like I was being sold to at every corner. George worked really hard to find us the best deal! We were very pleased.

Excellent service and very patient. Thank you George for all your patience! Great service!

Francisco was wonderful in the purchase of my dining room table. I will be back.

Dimitri was the best and only Dimitri

I had a wonderful experience working with Kristine Hoy at the Cumming location. She listened to exactly what I was looking for. She shared her professional knowledge and expertise with me which enabled me to make a choice I'm very happy with. I'll be back to Ashley and I'll be asking to work with Kristine again.

Great selection! Exceptional salesperson!

I came into the store looking for a new sofa. George introduced himself, but didn’t follow me around and offered his s help when and if I needed it. I approached him with questions and he helped me tremendously never pushing me at all. In fact, he encouraged me to shop other stores for comparisons. He was friendly, knowledgeable, and respectful, and I felt like his friend when I left. I recommend him 100%!

Francisco was tremendous help through the whole buying process!

George is absolutely amazing. That was one of the best shopping experiences. Thanks for all the laughs along the way. Kristen

George Hulshult was a huge help from the second we walked in the door. He was very patient with us while we were choosing between several items. Very easy experience. Will definitely be back to shop for more items when he is here.

The store is beautiful with a large selection of different styles of furniture. The sales associate " Meredith" was extremely helpful ,patient to show us a variety of products and very professional.

Francisco was amazing helping my mama!

Awesome customer service 👍👍

George was a great help! Thank you so much George!

Thank you, George. He was amazing

Mitri was amazing helped with all the furniture on the truck. He was personable and very knowledgeable. Easy quick and efficient with his help

Hunter was well informed about the products and very professional!

Thank you George! Best customer service I’ve gotten in years, anywhere! Appreciate you!!

We were looking for a recliner for our son's apartment. Francisco showed us our options, and effectively helped us purchase the one we were looking for.

Professional. Polite. Courteous. Informative. Patient. Proper up selling. We take months and nimerous trips. This was our 4th associate (orhers were not so helpful ornfroendly and 1 in Buford was hawking us and we dodnt have much space to talk or relax) we shopped Cumming. Goood store. Thanks Carol!

I hate writing long negative reviews, but I have no option in this case and as a buyer beware. We have previously purchased multiple items from Ashley totaling several thousand dollars for our home from the Alpharetta store and we had a great experience. We purchased a powered recliner on 12/10/23 from the Cumming store and it was a terrible experience. I noticed as the delivery truck was pulling out that the cover for the control buttons was broken. It's not really a big deal because it's just cosmetic and easy to fix, but unfortunately the button that extends the foot rest quit working within hours of delivery. I went to the store and spoke with people there including the manager to ask them if they could simply replace the chair. They didn't really seem to care too much and just said that their only option was to enter a ticket with "corporate". I went back a couple days later and asked to speak with the manager again because I still hadn't heard anything. He wasn't there but the people at the desk said they would have him call me. He finally did a couple days later and left me a voicemail saying that they can't do anything in the stores to help me, and that we have to wait for "corporate" to handle it. So now we have a broken brand new chair in our home that the store manager is powerless to do anything about at this point... After multiple calls to Ashley (with conflicting information saying it would be repaired or replaced) we finally got a technician to come out weeks later to replace the control panel. Guess what, the foot rest still doesn't work! I asked the tech what happens now, and he said we can try to ask to have it replaced or returned, but they will probably fight us on it and will insist that they send someone out again to repair the brand new chair. A few days later a big box shows up from Ashley that is apparently a new motor for the chair and I receive a call saying that they have scheduled a tech to come out in 3 WEEKS to attempt another repair. Finally today 1/24/25 (a month and a half from the delivery date) we finally have a working "brand new" chair. It's truly sad that we had to go through all of this because the store manager has no power to resolve a situation like this. The simple response from Ashley should have been; "We're really sorry about that. We will send someone out with a new chair and take away the broken one", but decent customer service is just not in their playbook. We won't be buying anything else from Ashley after this experience.

Good place to purchase furniture. Mira was very good and knowledgeable.and helpful Very friendly. A person one loves to deal with.

Shannon was very helpful as I looked at furniture and processed my order quickly and efficiently.

Purchase and delivery went great.

Mira was an absolute pleasure to work with

Thank you George! George was very helpful and knowledgeable. You da man! 🧍‍♂️ Thanks

Thank you George!! Great guy!!

Francisco was a great help! 😄

We had a great experience with George at the Cumming location. He is a straight shooter, didn’t bombard us when we arrived and gave us a good deal. Definitely recommend going to the Cumming location and giving George a shot when you are in the market for furniture.

Very helpful. Great job.

Easy, painless, took care of. George is great!

Great experience with George. Went in, made my decisions but went home to look one last time thats what I wanted. Went back the next day, George walked me to the tables I saved and confirmed my decision. We scheduled the delivery date, paid for it and looking forward to my new items.

Go see George at Ashley’s Furniture, he’ll take good care of you!! Great, great experience!!

Kristin was the best! Ask for Kristin, she's honest and won't try to sell you anything she wouldn't sell herself. She called after the transaction and told use we get a credit she forgot to take out. That's service and credibility. Thank you very much!

Francisco was very helpful.

Francisco was amazing!

Had a wonderful experience with Francisco Anzola. Help us pick what we needed and was super relaxed and super helpful .

Francisco was great! Assistance is top notch. We have purchased all of our furniture here and it holds up nicely over the years. It looks beautiful.

Salesman did not push or pester but was there when we needed information. They gave us a matched price to another store which was a couple hundred dollars. Quickly and polite service.

We came into just to browse (my husband and I normally avoid furniture stores because we hate feeling followed and pressured) Well, luckily we met George and he was AMAZING!!!! He didn't harass us, he was so easy to work with. If I could rate George as a salesman and great guy we'd give him 20 Stars. Thank you George.

(Translated by Google) Excellent Service! Francisco was very kind and advised us with all his experience. We really liked that he knew everything about the products, prices, he helped us find what we needed. We will buy from him again. (Original) Excelente Servicio! Francisco fue muy amable y nos asesoró con toda su experiencia. Nos gustó mucho que el conocía todo acerca de los productos, precios, el nos ayudó a encontrar lo que necesitábamos. Volveremos a comprar con el.

George was very helpful and the associate that loaded my vehicle was very professional.

Found nice end tables. They matched online price. Very helpful, friendly, & professional.

Ordered a couch at the beginning of December. It was supposed to be delivered today, Jan 3rd. They even called the other day to confirm and let me know the ottoman is on back order but they can still deliver the rest of the couch. Get a call this morning that it has been delayed for the 15th because another piece is on back order. Why are you calling me the day of delivery when I’ve already taken off work and expecting this? Now we have to wait another 2 weeks for this couch. We were told when ordering the couch that all pieces were in the warehouse except one. And now there’s 2 parts on back order. Are you delivering parts of my couch to other people and then leaving me to have to wait for a back order? Just seems unorganized. Very frustrated with this situation and the poor communication.

I purchased a furniture set from Ashley three weeks ago, but the experience has been terrible. They delivered some items, like chairs without a table, and promised to fix it. Delivery dates were changed without my consent, and I was repeatedly given 4-hour windows, forcing me to miss work. After waiting all day, I was told my items weren’t on the truck. Visits to the store resulted in polite apologies but no real help. They even scheduled deliveries on separate days, which I refused, yet the same issue happened again—no items on the truck. They sold products they didn’t have, refused to issue refunds for incomplete sets, and have wasted my time and money. Avoid this store!

Thank you George! Highly recommend him!

Wow! What a wonderful store. Beautiful furniture, and a wide range of selections for every budget. Sales team was top notch. Not too intrusive but helpful when needed.

George was extremely helpful and so kind. Really good customer service and a great experience.

Francisco was wonderful!

Francisco is the man! Highly recommend working with him.

My husband and I were shopping for a bed frame. George was the person who helped us. He was awesome. He was knowledgeable and made the sale easy and painless. We would definitely buy from him again.

George was great! He let us look and then came back after we had some questions we had! He was able to help us come to conclusion and made a deal! He was the best! 10/10 would recommend George! Thank you George!

Did a great job

Mira was a fantastic help to me and was readily available when I needed her! I managed to order the rug I wanted in the store, and was satisfied.

Vicki was wonderful! She was so patient with me as I worked to make my decision. Her guidance helped me land on my perfect next couch! I highly recommend Vicki and Ashley to anyone!

Kind customer service and attentive sales personell, clean store

Very efficient,they cleaned up well and set everything up perfectly. The couch is beautiful! We had a great experience.

Found a sofa quickly. Salesman was very helpful and knew his inventory very well!

Vicki Barth was so helpful, friendly and professional helping me select my bed and mattress. I really appreciated her expertise!

George at Ashley furniture was the best!! We are so thankful for the knowledge he shared with us as well as his stellar jokes. If you are looking to go into Ashley make sure you ask for George. We greatly enjoyed our shopping experience with him. Thank you George.

Love my new sofa, I just wish I had went ahead and got the matching love seat. The delivery went perfect.

George was absolutely the most wonderful person I have met in a very, very long time. He looks at your personal needs and sincerely works to select products to make your life better. I highly recommend George.

Francisco assisted me with my purchase. He was courteous and knowledgeable. No pressure. I was very pleased with my purchase and the service Francisco provided.

Great customer service!

We received excellent service at the Ashley store located in Cumming Georgia. George Hulshult did an absolute 5 star job. He was very knowledgeable and not a bit annoying or pushing any sale. I wish every salesperson acted this way and more people would be more apt to buy products from big name stores.

Great service and Great deals!

5 stars for my sales guy 5 stars for my couch 1 star for the process of getting my couch. My sales guy was great. But everything after that was not. I was under the impression this couch was in stock, just not on the floor. I set a delivery date 2 months out. Not once did anyone tell me this couch wasn't in stock when I was expecting it. Not one single time. That day got pushed back due to the weather. Then I wasn't hearing anything from Ashley about my eta that day just to be told it's not in stock. I had talked to Ashley atleast 5 times those previous 2 weeks confirming my day and not a single soul mentioned it wasn't in stock. Was told they reached out to me. To who? When? I wouldn't be so angry if I knew this beforehand! They pushed my day out AGAIN another week when I have no furniture. Why do I have no furniture? Because I was supposed to get it on the 11th (The day I had scheduled 2 months prior when the couch was in stock) and had sold my furniture. Overall communication sucks and I should have just bought it online because I found it cheaper by a competitor. I trusted Ashley to be reliable and I will never do it again. This experience sucked.

During our recent visit to Ashley Furniture, my elderly client and I had the pleasure of being assisted by George, a sales representative who truly exemplified exceptional customer service. From the moment we entered the store, George was attentive and dedicated to understanding our specific needs. Exceptional Service George's knowledge about the store's wide array of products was impressive. He patiently guided us through the selection process, ensuring we were informed about each item we considered. His expertise helped us make the best decision without feeling rushed or overwhelmed. Personalized Attention What stood out most was George's patience and kindness, especially towards my elderly client. He took the time to listen and address all her questions and concerns, making her feel valued and respected. His ability to provide personalized attention was truly commendable. Highly Recommended Thanks to George's assistance, we successfully found exactly what we were looking for. I strongly recommend visiting Ashley Furniture and requesting George if you're seeking a knowledgeable and patient sales representative. His exceptional service made our shopping experience enjoyable and stress-free. Overall, Ashley Furniture, with the help of dedicated staff like George, proved to be an excellent choice for our furniture needs. Thank, Sam.

We had the pleasure of working with George. He let us browse and was very helpful when needed. George took great care of us!!

We had a very nice experience dealing with Christine. She was so accommodating, knowledgeable, and kind. We asked lots of questions and changed our minds more than once (big decision getting the right family couch)! Christine gave us our space and patiently kept recalculating couch sizes and prices for us. We haven’t received our merchandise yet, but we are hoping that we continue to experience the same high level of quality service.

I bought my dining table at Ashley Store. Vicki explained all the options, made the purchase really easy and made the best deal for us. I will definitely ask for her if I need to purchase again.

Shout out to George for being the best buyers advocate my fiancé and I could ever ask for!!! 10/10 will be coming to George for future furniture. Thanks again, George!!!

Outstanding service and attention from Francisco at Ashley Furniture. He was very responsive, resourceful and extremely helpful. I will definitely work with him again. Great experience!!

Vicki Barth was knowledgeable and made the buying process fast and easy.

Francisco was excellent to work with. Any question asked was always responded to in a professional manner! I highly recommend him!

Thank you George , great salesman and very informative

"I had an amazing experience at Ashley Furniture thanks to George. He was incredibly attentive, knowledgeable, and went above and beyond to ensure I found exactly what I was looking for. His professionalism and friendly demeanor made the process enjoyable and stress-free. Highly recommend asking for George if you visit!"

Vicki was awesome!!! :)

Supper good

I needed to get a sofa, and I figured Black Friday deals were going to be my best bet. I had never been to an Ashley store before, but I saw some options on the website that I liked. The Cumming location is close to my work, so I swung by. The outside looked very nice, which put me at ease since I haven't made a purchase like this in a long time. Shortly after entering, an employee named Tash welcomed me and directed me to where I could find what I was after. She was very nice, helpful, and let me wander around without being a second shadow, which is wonderful. After I looked at a few I had had my eyes on from the website, she noticed I kept coming back to a particular sofa. She told me all about it, as well as the warranty and delivery information. I was sold. I'll be back for sure. Thanks again Tash!

Vicky was amazing!!! The phone system to get to Vicky was horrible. Vicky was very knowledgeable and spent the time that I needed to help me.

Vicki was wonderful to work with, with great knowledge regarding the bedroom suite and mattress / frame combination. She provided multiple price points and the value behind them so we could make a very informed decision. She then did a great job walking us through all of the paperwork and sitting expectations for delivery and setup.

I had the pleasure of working with George during my recent furniture shopping experience, and I couldn’t be more impressed with his professionalism, knowledge, and dedication to customer satisfaction. From the moment I walked into the store, George greeted me warmly and made me feel valued as a customer. He took the time to listen carefully to my needs, offering tailored recommendations without being pushy. What stood out most was George’s patience and willingness to go the extra mile. He walked me through different options. His friendly demeanor and honesty made the entire process enjoyable. Thanks to George, I left the store with beautiful, high-quality furniture and complete confidence in my purchase. If you’re looking for someone who genuinely cares about helping customers make the right choice, I highly recommend George as your go-to furniture expert

Third time I’ve been back to look at a sectional. George helped us last time. Obviously he wanted the sell then, but we weren’t ready. Didn’t pressure us into a sell, knew we’d be back, which I appreciated. He was there today and helped me get through the process. George didn’t try and upsell me on things I didn’t need. He did a fantastic job and I’ll go back and specifically ask for him again. The purchase was quick and easy, got to choose my delivery time and date. Simple and easy, what I like when shopping!

Great experience

Great experience in purchasing my TV Counsel for my Loft area entertainment Center Kristen Hoye was most helpful and answered all of my question.

George (aka Steve) is the bomb! He is patient and not pushy. He listens and is collaborative. He has the ability to guide you and allows you to change direction on your decisions without becoming bossy or judgmental. He is also very funny and makes you feel comfortable while shopping around and across the entire store- multiple times. Ask for George or Steve….he answers to both.

Francisco was such a wonderful help, knowledgeable, and got us in and out quickly!

Fransisco was great to work with!

I recently purchased a bed on October 21, and it was supposed to be delivered on October 26. As of today, November 23, it still hasn’t arrived. Initially, I was told there were missing parts, but now I’ve been informed that the new delivery date is November 30. I've also encountered incorrect information regarding payment plans, and it seems like the terms change after the purchase. I decided to pay in cash, but this experience has been very frustrating.

I had an amazing experience with George at Ashley Furniture! I have bought three couches through him. He previously worked at another company and I had to track him down so I could work with him again. I will always support him wherever he lands. I called him because I needed help selecting a couch (I wasn't to come in store because of my hectic schedule), and he went above and beyond to make the process easy and stress-free. I trusted George to pick the perfect couch for me, and he did not disappoint! I called him and within 30 minuets we had ordered a couch over the phone with shipping THREE days later. His knowledge, professionalism, and attention to detail were outstanding. He truly listened to my needs and preferences and found something that fit my style and budget perfectly. Throughout working with him over the years, he has never been pushy and always gives me the raw and honest truth. Not your typical "salesman". Thank you, George, for your incredible service—I couldn't be happier with my new couch! If you're shopping at Ashley Furniture, I highly recommend asking for George. He’s the best! 10/10 recommend.

Fransisco Anzola

Beautiful showroom with a wide selection of home furnishings. Exquisite looking, top quality furniture for reasonable prices. Love the furniture protection plan that gives 5 years peace of mind from any mishaps. Got our entire home furnished from this single store in Cumming, GA.

francisco is very knowledgeable and helped me buy a new bed fast and made the process very easy.

Thank you George! I visited today to select a new couch, and my family and I had the pleasure of working with George. He was incredibly professional and made a visit tailored to all out our needs. The kindness shown from him was remarkable! He was beyond helpful and made sure everything was exactly how we wanted it. I highly recommend speaking with him for any furniture needs!

Francisco was our sales representative. He did a great job showing us the various options for a kitchen table, appropriate for our space. We shopped around a bit more but went back and purchased from him.

I am so thankful for my AMAZING customer service experience with George at Ashley Furniture! He is not only extremely knowledgeable about furniture, but his honesty and kindness blew me away! His parents raised him well! #ThankyouGeorge!!!

Christine, Extremely helpful And kind and the pricing was competitive.

Excellent assistance provided by Meredith.

Vicki Barth helped us find a comparable and better couch than the one we were initially interested in so it’s a win, win!!

George was absolutely terrific - professional, friendly, supportive and patient! He provided his expertise and helped me narrow down my selections for an easy purchase! A wonderful experience … thank you, George!!

Francisco was super helpful.

Chris Patton was very helpful and knowledgeable when we bought our Belcaro love seat, two chairs and two ottomans. Recommend him highly

Hours of wandering thru the store. Victoria was very patient with us!

Dylan, the store manager, has been a great help to me and my family. We've had some trouble with our delivery, but he was quick to remedy the situation. The girl at the service desk was also a great deal of help to us. Dimitri, the service tech who helped us with our furniture was also splendid. Overall, A+!

Wonderful selection of furniture to choose from and reasonable prices!

Started off as a good experience, but went downhill quickly when the bedroom set, which was on backorder, kept getting rescheduled and not delivered. They split the order and rescheduled the nightstands 3 times. I confirmed the date/time of delivery and waited at home each time during their "4 hour delivery window." No one showed or called. So I called the driver (on the email I received), who said he didn't have it on his truck. I then contacted their Customer Service via chat. She said furniture was still on backorder and knew nothing more. I asked them to have the Store Manager contact me, and s/he never did. I understand when items are backordered, but after 12 weeks and multiple confirmations to deliver... I just don't understand how you schedule furniture delivery without actually having said furniture on the truck to deliver. This is compounded with no follow-up by a human to explain what happened and how they're going to make it right. I only get more automated emails and texts about another "ghost" delivery. Very frustrating.

We got here to get some furniture for our new house and absolutely loved it. Met George, treated us kindly and helped with making choice, and educated on the furniture rather than just sell us the most expensive things. Costumer service is absolutely Must visit if you are looking for furniture. Thanks for the service George!

George was an exceptional sales man and helped us to make the perfect selection on our new couch and recliner. He was nice, funny and we loved our experience with him.

George was the best. When we walked in he greet us with a smile and we loved dealing with him. I will be buying more furniture. From him

Went in the store to look at some furniture. Ended up purchasing due to the employees being so friendly and knowledgeable. We worked with George who was extremely personable. We can’t wait to work with him for our future purchases!!!

Our experience was great! George was helpful and honest. He was there to answer any of our questions and help us purchase a table set but gave us our space to look around on our own and did not try to oversell. It was a pleasant shopping experience!

Thank you Vicky Barth. Nice experience we had today

I have had the same furniture for the last 12 to 30 years so I felt it was time for a refresh. I went to Ashley Furniture as I really like what they have to offer as it seems like good quality furniture. Meredith was extremely helpful and pleasant. She spent a lot of time with me showing me all the different options I wanted including bedroom furniture, great room furniture, mattresses and patio furniture. I am very pleased with the whole process and I even got 72 months interest free. I highly recommend the Cumming location and you may want to ask for Meredith as she was very professional and helpful.

Completely satisfied with my shopping experience. Meredith was exceptional!

Enjoyed visiting your store. Ask for George Hulshult, he's very helpful!

Great experience at the Ashley Store in Cumming today. No pressure to purchase today made shopping pleasant. Rubin our sales associate was great at checking in throughout our visit and helping us locate a couch that would meet our needs and expectations. This had to be one of the best experiences I have ever had at a furniture store because we weren’t constantly bothered by a sales associate. Great promotion and excellent customer service from Rubin helped us make our purchase at this location today. Looking forward to shopping sales at the Ashley Store Cumming location again. Thanks Rubin.

Mira is fantastic !!

There was an issue with one piece of furniture. Ashley took it back, and delivered another piece the next week. Both times delivery guys were nice and courteous. Good experience.

Quick and Easy purchase! I told my sale person Vicki what I was looking for. She listened to my must haves, showed me a sectional set and done! Vicki was very knowledgeable and helpful from start to finish!

I had a great experience at the Ashley store thanks to Victoria’s excellent service. She was knowledgeable, friendly, and truly cared about helping me find the right items. Her manager deserves credit, too, for leading a team that values customer satisfaction. Thank you both for a positive shopping experience!

Enjoyed the experience. Employees were very friendly and helpful. Enjoyed they were not intrusive as I was browsing but were readily available if I had a question. Highly recommend.

Very positive. Salesperson was helpful, but not intrusive. Range of choices was quite extensive.

Had a wonderful experience with sales lady Vicki Barth. Top-notch experience.

Tash was absolutely amazing! Super helpful and supportive. Answered all of our questions and was super patient with my wife and I. Definitely go see Tash!!

I recently came in to purchase a couch and was helped by Reuben. He made the buying process fantastic and we really enjoyed our experience shopping at Ashley Furniture.

Thank you so much Vicki Barth for your help and explaining everything def come back for me

Found what we were looking for and the salesperson, Vicki was very knowledgeable and helpful (and let us look without bothering us😊)

Tash was a great help. Knew exactly what I wanted and she helped me find it.

The sales associate was wonderful. That's about it customer service through corporate is a joke. Don't get me started on how it's taking 3 different delivery days to get all of our furniture and no one knows what the other one is doing

After weeks of searching, we found an affordable bedroom set. The sales person was not pushy & very helpful.

Warranty is an absolute joke they will not cover anything!!

Staff very professional and helpful. I felt no pressure but found what I wanted.

Love everything we bought for our new house! Everything is lovely and well made.

Great store, great sales person, sorry I can't remember her name. Love our Rugs, just what we were looking for!

Rubin was wonderful! Helped us pick out a living room set and he made it an excellent experience!!

Great business with even better people! This is my go-to location when looking for furniture.

Was in search of one more barstool that was discontinued and they had it! Great customer service!

Im order round table and you take 7 weeks for delivery, I call to mine times for ask. Always someone say next week, next week that was no good. I guess no buy more Forniture from you store

Absolutely regretful, I will never shop again. They give false deadlines to get orders and then deny it.

I bought a house full of furniture. After being told it would be delivered on a certain date some has been delayed 3 times. They delivered half my bed and when I ask if I could just return that piece since the other half was back ordered I was told no. I bought the Reguard protection and was told if I had any problems they would help me. I have been trying for 2 weeks to get reguard to come out. When I called my local store I was told that was a separate company, they didn’t have anything to do with it and they have not only been rude but very unhelpful. I am so disappointed in my experience with them.

Terrible service from store. They just pass it to corporate which is an operator from another country. Broken English and won’t listen to what the problem is. Avoid this place! Update, they came and picked up the damaged table but still have not received my refund. They said it would be 24 to 48 hours and it has been a week. This company is the worst!

We needed new sofas for our living room that would be dog and child friendly. Ashley had a great selection and our salesperson was great at helping us find what we needed in our budget. It was a very simple, laid back shopping experience, even with our crazy kids in tow. Highly recommend Ashley furniture for quality, price and ease of purchase.

Average service. Average prices. Feels like a used car selling experience. Wasn’t anything to write home in excitement about. Item went on sale before it was delivered, I called the store to adjust the price and it was like pulling teeth. Some things that should be a positive experience just go south quickly when you have managers who really just don’t care about customer service and simply just think about their title, it’s never good for a business. If you don’t like your job, move on, be adult enough to own it.

all furniture came damaged , multiple times , took 3 months and 8 deliveries to have my bed complete

Worst company I have ever done business with. Furniture arruved from China damaged and it took them over 2 months to send someone out to fix it. Customer service is in a foreign country as well. Local people acted like they didnt care. I will never shop there again.

Thanks George! I had an excellent experience at Ashley, thanks to George. He was incredibly knowledgeable, patient, and went above and beyond to help me find the perfect pieces for my home. George took the time to understand my style and needs, guiding me through options without any pressure. He even provided helpful tips on care and maintenance, which I really appreciated. His attention to detail and customer-focused approach made the entire process enjoyable and stress-free. Highly recommend asking for George if you’re shopping here – you’ll be in great hands!

I can’t say enough good things about our experience with George at Ashley Furniture! From the moment we walked in, he went above and beyond to ensure we found exactly what we were looking for. George listened carefully to our needs, helped us narrow down options, and used his expertise to guide us toward the perfect couch, nightstand, and other items that would complement our space beautifully. George’s patience and genuine dedication made the entire process enjoyable and stress-free. He didn’t just try to make a sale; he truly cared about making sure we were completely satisfied with our choices. He answered all of our questions thoughtfully, never made us feel rushed, and even offered design tips that helped us visualize everything in our home. Thanks to George, we walked away with furniture we absolutely love, and we’ll definitely be recommending him and Ashley Furniture to friends and family. If you’re looking for someone who’s knowledgeable, personable, and truly invested in customer satisfaction, ask for George – you won’t be disappointed!

Thank you Francisco for your help!

Thanks again, Rubin was awesome! Patient, informative, and helpful. 👍 Thanks

Vicki Barth is an incredible Trusted Advisor. She made our buying experience completely seamless and totally enjoyable

Wonderful experience! Meredith was very professional and kind. We definitely recommend them to anyone in need of good quality furniture!

Francisco was awesome to work with. He is very knowledgeable, polite and not high pressure.

George was incredible, Professional, funny and make my visit a Great experience. 10 % off I love Shopping at cumming location! Thanks George!

Very impressed with Ashley furniture store in Cumming GA. My husband and I were very very impressed with sales associate Gorge Hulshutt. I taught customer service for about 10 years and Gorge is one of the best! He listens to us, he's a people reader, meaning he listens, watched and then went forward. Wasn't pushy cause he read us. If he would have been pushing we would have walked out. Cause we had other places. I can't compliment Gorge enough. And the Manager is one of the best. Those two made me missed my days of working. And we had our other furniture living room, for over 20 years and it still was nice. Got to say we really love our new furniture. If people want furniture that will last a long time, Ashley furniture is the place to buy!!! Lee and Edie Walters

Vicki B was helpful and efficient with our furniture purchased!

Picking out a new bed frame and mattress was a great experience thanks to Meredith Nesbitt! She was so knowledgeable, patient, and helpful throughout the entire process. I will definitely be returning to Ashley again for my next big furniture purchase and I know who I'm asking for to show me around 🙂

Vicki was great!

Great experience! Our sales associate Rubin was incredibly patient, helpful in every aspect, very knowledgeable, and even stayed an hour and a half late to accommodate us in our purchases. Stellar service!

Today I went to Ashley furniture store in hopes to furnish my new home. We were quickly greeted by George from the moment we stepped in the doorway. Not only did George give us his honest, intelligent, and well thought through opinions, but George also made sure that furniture shopping was a fun experience for us and him as well. We most definitely we will be coming back and referring people to this furniture store. If you go make sure to ask for George!

Our representative George went above and beyond to help my family choose the furniture that fit our vision perfectly! We are MORE than pleased with what we purchased and highly recommend George to anyone who wants someone honest and knowledgeable for your furniture needs. He doesn't pressure you or hover....but was right there whenever we needed him. 100% Thanks George

Rubin was a great help to us and our family.

Excellent service. Good price.

Rubin was great to work with! Showed me exactly what I needed to look at. Very efficient and kind.

Reubin was absolutely outstanding! Excellent and speedy service. Highly recommend! Ask for Reubin!!!!!

I have had the worst experience with this store. The delivery team damaged my house. The mattress they gave me was defective and I couldn't get a refund. My only option was to exchange the mattress or buy a more expensive one. I ended up going with a more expensive mattress and they ended up overcharging me for it. It took awhile to get a refund from that. I have yet had anyone reach out to me about my home damage. I went ahead and paid someone to fix the home damage and keep getting the run around on getting reimbursed for the home damage. Also i was insured that I would get a new delivery team for the new mattress given the last team damaged my house and they sent out one of the same guys and it was still a subcontracted delivery team. I advise not to buy from this store! They do not care about the service they provide to their customers. The delivery team crushed my plants outside, slid the furniture through my house instead of carrying it, blamed a stain that was on the furniture on their skin coming off on the furniture (had to prove to them that it wasn't their skin by trying to clean it myself while they were there, and they refused to take the stained dresser back with them), placed their wet water bottles on my new furniture. Overall extremely dissatisfied with Ashley Furniture!

My fiance and I are shopping for our home. We didn't really know what style we wanted or what we were looking for. We almost settle on a clearance bedroom set & ended up asking the store designer, Camille her opinion. She took the time to walk throughout the store with and helped us combine our styles. We purchase the Jorlaina set, which made my fiance very happy. We also bought additional accent furniture & a great tv stand and we love it! Dillon closed us out and made the process go smoothly! We will definitely be back.

Ashlyn was a very nice lady and was extremely helpful. 100% would recommend and continue to come back.

George was an amazing sells representative for my husband and I! He was so honest and willing to help us in every way he could.

Horrible and rude customer service provided by Ashlin at this store. She told me that you are refusing our product, so we have stopped delivery to you. I said that if you are going to send me a damaged coffee table, we won't accept it. This even came from the Ashley technician stating that if there are gaps between the tabletops, we should not accept it. Then she goes on telling me that that's how they are made by the manufacturer! I said, "Well, it's your name, Ashley, attached to this product, not the manufacturer." She said it was perfectly fine to her. However, I said, "Did you take a look at one of the legs of the table? It is cracked from the leg." She then said, "I didn't look at it." Well, then I said, "You just said that it was perfectly fine and that it's how they are made by the manufacturer." At the end, I said I would like to complain, and she said I would be complaining to her as her boss, Dylan, was not there. Then she said, "Now I will hang up, and you will get nothing from us." What a rude person representing Ashley. Zero stars

Chris made my purchase so quick and easy!! Professional and kind

Vicki was very patient with me as I was trying to find a dining and kitchen table to match for our nee house. She was so sweet highly recommend her at Ashleys!

I just recently purchased a new sectional from this store. I interacted with several sales people and they were all great! Tash helped me and answered all of my questions and sealed the deal. She even offered to let me bring home her tape measure when I was unsure if the couch was going to fit. It was great experience overall!

Tash is helping us with good customer service.

Kristine was GREAT!!!!

We had a wonderful experience with Mira and Dillon they made our dream home furniture come true!!! Will definitely be working with them in the future!

We had a great experience with George. He was very knowledgeable but wasn’t pushy and kept our best interests in mind. We will ask for George in the future.

My child loves this place, he calls it the couch castle. We recently visited to get my mother-in-law some furniture for her new condominium. We looked around, and we met George H,, not sure I can spell last name. George was very attentive to us, but he didn't helicopter like most sales people which drives me crazy. All we really had to do is look at him, and he was like radar on MASH, he was there. VERY INFORMATIVE AND KNEW HIS BUSINESS WELL. I would encourage anybody who does not like shopping because of sales people, to shop here and ask for George H.. You will find what you need, and he is very good asking questions to help us choose properly. Apparently we really needed help in that area. Our ideas, we're quickly turned into a realistic plan for her layout and it is challenging. After we looked around and got the information we needed from George. We reviewed everything at her condo, and loved the ideas we worked on with George. I recommend you visit and see what magic George can do for you. Great guy, thank you for your efforts and kindness George. I will see you soon. Everything is going to work perfectly after we reviewed her home, and measured what we chose for good fit. Perfectos!!!

George is a awesome salesman. We purchased a dining set and also 4 pub chairs. Will be coming back to see George again soon for a living room set.

Rubin was amazing! Very helpful and understanding.

We had a very positive experience with this particular store. Very nicely organized with friendly staff. We would like to say special thank you to our sales rep Viktoryia S. who helped us with the purchases. She was very knowledgeable, patient and polite with us, we had a stress free experience. We will definitely be back to this store.

We visited Ashley today and Tash helped us. She was wonderful and helped my mom find the perfect sectional for her new house. Thank you, Tash!!

Francisco and Dillon were so helpful, and made the process so easy! We’ll definitely be back the next time we need furniture.

Mira was great to work with, so nice and very helpful!

Amazing, attentive, all of the above!

Francisco was a great help in finding my bedroom pieces. He helped me get all available discounts and more!! Thank you Francisco for having patience with me and helping!

Francisco was great! Very attentive but doesn't hover. Which we appreciated as we browsed.

Wonderful selection of furniture! The staff was very helpful. They patiently guided us through the selection and purchasing process.

We had a wonderful experience with George today. He answered all our questions and we felt comfortable with our purchase.

Francisco was wonderful! Great store, excellent selection. Will definitely come here again when we need a new dining room set!

Great customer service, we highly recommend working with Chris!! We’ve gotten our sectional, dining chairs, and a mattress from them!!

George was great! They had a wonderful selection. We would definitely shop here again.

Meredith was awesome 👏 Thank you for your great customer service. We’ll be back for more items later!

We had a wonderful experience at Ashley today! We purchased mattresses, furniture and lamps. Dillon, the store manager, and George, the sales associate were both incredibly kind and so helpful!

I have never been to an Ashley furniture before today. Kristine Hoy was the most excellent help and gave my fiancée and I the best service. We got the cutest dresser for our baby boys nursery. We will definitely be back & absolutely recommend this store and location!! Ask for Kristine!

I really liked the store, it was spacious and clean. But most of all I liked Victoria, who helped me choose a bed. She suggested which one was better in style, color scheme and price. I will definitely come back to Victoria for the best service.

George was very helpful! Give this man a raise!

My first experience with an Ashley store and it was great! Outside of dealing with financial decisions, you expect a true caring associate with ample knowledge to help you in your search. My wife and I received that the second we walked in from George. He gave us his time, knowledge, and allowed us to make decisions without forcing his opinions. I would go back and ask for him specifically next time. Absolutely stand-up and quality service. Looking forward to my two new couches!

George was incredible!! He made the entire process seamless! Thank you for being so amazing to our family! We will definitely be back for any furniture needs in the future!!

I had a great experience at Ashley! Camille found the perfect living room and bedroom furniture for my new home. We will definitely be back soon for our dining room and accessories!

Vicki & Ashley were extremely helpful in navigating all the selections that they had available. Were understanding of our needs and we're able to find the perfect sofa to meet our needs and made the whole process easy to navigate. Highly recommend you go see these wonderfully ladies for all your furniture needs

Francisco was very helpful! We can’t wait for our new kitchen table.

Recently purchased a sectional sofa from George Hulshult at Ashley in Cumming. Honest, most pleasant salesperson I have worked with in a long time. He worked with management to adjust our delivery after an anticipated delay, right before Hurricane Helene. We went back to order an additional sectional piece, and he was just as helpful. Highly recommend.

George was great and so easy to work with!!

Had a great experience purchasing new furniture with George. He was super friendly, humorous, and knowledgeable. Highly recommend working with George and shopping at this Ashley location!

Great show room. George was very friendly and helpful.

Kristine was wonderful to work with! She provided excellent customer service and was very informative. Next time you drop in ask for Kristine!

Rubin was friendly, knowledgeable and not overbearing. He educated us on the new sofa cushion support systems, and the performance fabric. We purchased a new sectional and were able to utilize the interest free promotion via their Synchrony card.

Kristine was great in assisting us find the right sectional for our home

Very good experience with Vicki Barth. She did responded well with all the questions I had and shown all the products I am interested. Thank you Vicki

George is the greatest sales person ever

We have had an outstanding purchasing experience with Mira, a Sales Associate at the Cumming location: My husband and I have purchased many pieces of furniture from Ashley. Our recent order included a sofa sleeper. Unfortunately, the sofa sleeper was damaged during delivery -- and we did not notice the damage until the delivery drivers had left. Mira was instrumental in making sure we received a replacement for the damaged piece very quickly. She's terrific!!

Today I had the pleasure of meeting a wonderful associate by the name of George. George works at the Ashley furniture store in Cummings. He was very professional, kind, and had great customer service skills. I cannot have asked for a better experience based on his knowledge and happy spirit. Thank you George for doing an amazing job.

George was fantastic! Very knowledgeable and helpful when it comes to longevity, design, and always puts the customer first! Made the experience much more enjoyable! Highly recommend!

Tash was amazing! Moving from a new state she was very welcoming and help us find the right furnitures for our new home. Lots of selections and reasonable prices.

George is the GREATEST!!! I definitely recommend him!!

George is very good and helping.

(Translated by Google) Good attention, Mr. Francisco, my girl leaves very happy. (Original) Buena atención Sr francisco mi niña se va muy feliz

Out of all my experiences this one it’s being the best one , 5 starts is not enough …..is so hard to shop for furniture, and Mira the associate at Ashley Furniture at cumming location, made so easy for us. She always had a smile and answer all of our questions. The store is beautiful clean and organize and all the staff is very friendly. We look forward to buy more things in the future at Ashley Furniture

This Ashley Furniture location is awesome and the staff was great too. It was also VERY easy to do business with our showroom representative Vicki. She was so sweet and let us do our thing…until we started bugging her.😎 Thanks to all involved and also to Ashley at customer service for the measuring tape!💯

Rubin was knowledgeable and friendly. Great to work with

Vicki Barth was so helpful. Help put together our rooms of furniture and highly recommend!!! Nina Waite

Vicki was awesome as always. We came in for living room and dining room furniture . She helped us get everything pulled together so it’s going to really compliment each other. Thank you Vicki!!

Really good customer service

Francisco was incredibly helpful in my search for a recliner!

Tash was amazing!!! She was so sweet and helpful! I will definitely come back to see her for any future purchases!

Wonderful experience at Ashley in Cumming! Worked with Tash and she was amazing!! Highly recommend

Mr George was exceptional and very excellent work ethic. I will refer people to him.

George at cumming branch is awesome! Good customer care ever...

We’ve purchased from here several times for different rooms/furniture. Today we came in for new sectionals and George helped us find what we needed with a great sense of humor and eagerness to accommodate. Great customer service. Have never been disappointed here.

Carol T was amazing and she made sure I what I wanted and more . Very clean and professional setting and very satisfying purchase.

Meredith was helpful and patient and helped us get what we are looking for.

Thoroughly enjoyed working with Tosh. She was professional. She was knowledgeable. She was considerate of our needs and was honest about selections. Would come back and see her in a heartbeat. Thank you very much. Very good experience.

Ruben was informative and super helpful on helping us find exactly what we needed within our budget.

Went to an Ashley furniture, looking for a sofa bed and met George, who was phenomenal with, helping me to place my order. He was informative, funny, and extremely professional. The store has a plethora of furniture in all types of styles euth reasonable pricing. Highly recommended.

Came in to choose between a few sofa set options. George met us with a smile and was a great help deciding between options. He was extremely honest when we discussed options and had several great tips for caring for the furniture long term. We eventually decided on a set and Dmitriy with their warehouse crew was great! He helped us load up what we could on this trip and made sure everything was protected and tied down.

Francisco was THE BEST! Great service and just a kind human!

George Hulshult was awesome!!! He is the best sales person!! He made everything so easy and smooth!

Kristine was amazing. Long time customer and we had the best experience. 10/10!

Carol T and Dyllon helped me out on a day where people aren’t even supposed to be working! With great service and timeliness. I really appreciate Ashley for even being open and having such great employees.

Kristine was awesome!! Great experience.

Just left Ashley furniture feeling so great about our purchase!! George was the most phenomenal help & can’t thank him enough for everything he did. If you go in i highly recommend George!!

George helped my wife and I find the perfect sectional for our home. He was extremely friendly and informative!!!

George was very knowledgeable about getting the best deals and stuck with us after hours to ensure we could get the right table!

Francisco provided an excellent shopping experience. He was patient, attentive, and went above and beyond to help us find the perfect pieces for our home. His knowledge and dedication ensured we got a fantastic deal. We are very happy with our purchase. Highly recommend!

Kristine Hoy was great to work with. We bought for the entire home so a large purchase. She was not only knowledgeable but also friendly and patient throughout the process. Highly recommend!!

George was great. Extremely smooth buying process. Casual all around and great experience buying furniture

George H was an exceptional salesman. He did not constantly follow us around and allowed us space and time to look around the store. He did check back to answer any questions. He was very knowledgeable about all the products we were interested in I greatly appreciated him not being pushy and that is the main reason I decided to purchase from Ashley. George was very personable and professional. I purchased a bedroom suit with mattress, a couch, and a love seat sofa. I will definitely shop at Ashley again because of my experIence. Thank you George for all your assistance!

Had to come back in to get patterns for wifey. Thanks to George again. To whom it concerns:I truly believe that George Hulshult at Cummins Georgia store is the Best salesman EVER. If I have questions,he Finds the answer. if not known, instead of some lame response to get me out of the way .You should have him Teach your salespeople,instruct them to learn How to be a sales man. Thanks,Tim A. In rehashing my praise of George Hulshult, I was in the store this week,and a couple was rude as hell to George (He hadn't seen me), and asked this couple "Can I help you"in George's way, and was told just leave us alone,in a way that was shocking to a 50 year old enthusiast, making me remember why I hated customer service. They took their days hatred for the world and the people in it. I , personally would have been fired or thrown in jail, but this guy (George) actually asked them to help them in a way that,I think,he was just wanting to make their day better. Kudos,George,kudos.

George was amazing to work with. He spent hours with us to help us pick out furniture for multiple rooms. He is very helpful and cooperative and looks out for the best of the customer. Ashley has been our favorite store for years.

Carol T was super helpful and listened to all our questions and concerns!! Highly recommend working with her!!

Kristine was amazing! Very helpful and informative. We will definitely ask for her again next time.

Fantastic shopping experience, amazing customer service, and painless checkout process. Can’t recommend working with Rubin enough!

Great experience! Great staff. Easy in and out. Ask for Rubin—he was great—he will take care of you!

Work with George. You will not regret it.

Francisco was wonderful and extremely helpful with picking out my daughter's bedroom set. Thank you!!!

I don't like long posts so suffice it to say that they had what we wanted at the price we wanted in the time frame we wanted for an entire apartment of furniture. Working with George and Dillon was a pleasure.

George was great to work with!

We came to Ashley today to purchase a sofa for an apartment. I was not looking to spend an exorbitant amount of money and Vicki was excellent! She did not try to pressure us into a sale or upsell us any items because she understood what the end goal was. I love that she let us lead but was very much in control of the sale. She was engaged and extremely knowledgeable. We will return to see her on next visit!

George was great! He was super helpful, thanks George!

Excellent customer service!! Vicki helped us choose the perfect sofa for our family room. She recommended the perfect sectional, helped us design a great layout. Is the perfect sofa for us that allows our pets to enjoy the sofa as well, with piece of mind that the cushions are washable. Highly recommend aiming for Vicki!

Vicki was very helpful and patient while working with me purchasing a new sectional.

George is AH-amazing!! Saved my order with last minutes add-ons.

Quick, easy purchase, great customer service!

Very knowledgeable and informative and pleasant.

Carol helped me find exactly what i was looking for. Great people definitely worth stopping and checking it out

Great job very knowledgeable thank u francisco

George Hulshult he is the best seller in the store, very friendly.

Carol found my boyfriend and I who are first time buyer , our dream living room set. she was extremely patient, kind and helpful and showed us many many kinds until we found our dream one!

George was very helpful! I totally enjoyed my experience. George was very knowledgeable! I recommend if go to Ashley in Cumming…..see him!!!

I just had to share my experience with George at Ashley, Market place location. He was absolutely fantastic! From the moment I walked in, he greeted us with a big smile and was super eager to help. He took the time to figure out what I needed and gave me some great suggestions that really helped me out. His friendly and happy vibe made me feel comfortable making my choices. Overall, I can't recommend George enough if you're looking for someone who's friendly and knows their stuff. His commitment to making sure I had a great experience was awesome. Thanks a ton, George, for making my shopping trip so enjoyable!

George absolutely crushed it! Got me in and out within minutes. Didn’t try to sell me anything, he let me look around the store on my own with no pressure. I will absolutely ask for George every time I come in!

Our sales person was the best of any salesman I have ever dealt with. Go in and ask for George. Very knowledgeable about everything. E joyed our time shopping with him.

Thanks, George! Excellent customer service! Helped us find just what we need!

George was awesome. He listened to our needs and we found the perfect item. Thank You George for all your assistance. C. B.

George was great to work with. We told him what we wanted and he led us right to it!

Friendly and knowledgeable

Vicki is very helpful

Best furniture buying experience! George went above and beyond to help us and our girls. Go find him people!

I visited the store today and ended up buying a Recliner sofa along with the Love seats. My experience has been wonderful, George helped me in finding the right furniture for my needs. He has an extensive knowledge in the furniture section and he went above and beyond in answering every question of mine.

This was very easy and Carol T was awesome. We furnished our whole bedroom and living room

Carol was helpful in finding a sofa and loveseat within my budget.

(Translated by Google) Francisco is an excellent salesman. He advised us very well and we were able to do a good business. Thanks for the attention. Highly recommended. Thank you (Original) Francisco es un excelente vendedor. Nos asesoró muy bien y pudimos hacer un buen negocio. Muchas gracias por la atención. Muy recomendable. Gracias

Great experience picking out outdoor furniture with George. Very informative and we had a great time too! Can’t wait to get the product!!

George is great! Fun experience and he was very thorough and helpful! 5 ⭐️’s

Great service, super easy to go through the process of purchasing new furniture. Welcoming staff and great pricing!

George was amazing. Incredible helpful, kind and a wonderful personality. George was very attentive to my needs. Thank you George for being a breath of fresh air . I will recommend anyone to come to see George who is in need of help buying furniture

Francisco is a wonderful salesman, but my furniture was promised in a week and it took 3 months. Very disappointing.

My husband and I went to Ashley's to furniture our new home. When we entered the store not a soul greeted us. We walked the entire store and no one ever approached us to assist. Fransico was the only associate we made contact with once we made it back to the entrance of the store and I wish I hadn't his responses to us were quiet short and rude. The way he excused himself from us was abrupt. I thought he had been called on his radio but it didnt appear to be the case. I felt as if I had annoyed him in some way when I inquired about bedroom set on back order. It seemed that we annoyed him. I expected much more from Ashley's very disappointed in the experience we had.

Vicki Barth did a great job! She helped us find the perfect couch for our space

Rubin and Dillon have been amazing hosts and have a great eye. Wonderful consultants with great deals!

Vicki was absolutely amazing!!! She helped us find the perfect couch for our growing family. Every person in this store was welcoming and kind. No one tried to oversell or make us feel rushed. We will definitely come back here if we need more furniture.

Meredith was great to work with. We came back for the third time to purchase an Ashley Mattress and even though we knew what we wanted she went above and beyond to get us any deal she could as well as a great fast delivery date.

Ruben was fantastic and helped us with our purchase. Very friendly and attentive to our needs.

Vicki Barth did great as a sales advisor

Vicky Barth is the best

Francisco has helped us in choosing mattress. He has good knowledge on the mattress present. We had a good purchasing experience.

Great customer service Kristen Hot

George was an awesome help! Well definitely be back for future furniture needs.

Big thanks to George at Ashley. He managed to make what could have been a dull and stressful decision and process, a light and fun conversation. His product knowledge was evident from the start and he steered us to a great ultimate decision that we hope to love for years to come. Thanks Ashley and thanks George.

We came in for my son’s college bedroom and Vicky was an incredible help throughout the entire process. We left with all that we needed, while enjoying the process.

Not only did George help us get a couch but has now helped us get a mattress & bed I walked in not really knowing what mattress i should get but George led us to the right bed that’s best for me. I highly recommend you to ask for George. He’s the BEST !

George was great! Gave us plenty of space to check out Ashley’s selection and provided plenty of knowledge on the product we selected. 10/10 would shop with George again.

Rubin was excellent help. Ask for him, he answer all our questions give us the space and time to look.

Working with Sharon, it was the most pleasant professional experience I would say I ever had With a sales person

I visited Ashley Furniture today and had a terrific experience. Upon entry, Carol Tadros greeted me. I assured her I was there simply to browse. Although I was browsing, she was gracious and said she would make herself available if I needed her. With the pressure off, I perused the store, deciding that I wanted assistance. Sure enough, Carol took the time to answer my questions, give feedback and guidance, and assist with my purchases. Thank you, Ashley Furniture, for entrusting Carol to meet my needs.

George was fantastic. Helped us with all our needs and was incredibly helpful. Incredible experience.

George was absolutely amazing!!

Rubin helped us find a sofa we'd seen online and arranged delivery to our new apartment. We were in and out in under 30 minutes!

Carol was great and stayed over to help us

George is wonderful!! I wouldn’t ask for help from anyone else here! He is super knowledgeable and beyond helpful, will always steer you in the right direction for you!

George is awesome ! Will definitely recommend to all my friends and family. So knowledgeable and kind ! Wonderful experience can’t wait to see him again for more home needs.

George greeted us at the door, and was very welcoming. He definitely made being in the store and experience and a really fun time.

I met Vicky and she was very patient with me. She walked me through all my options and set everything up nicely for me. Now I’m looking forward to the delivery of my bedset. Most pleasant experience. Thanks Vicky!

You can tell they work on commissions. Could care less about what you’re really looking for or need. Carol was our sales lady. Terrible. Attitude was Walmart security at best. 200$ to deliver 6 miles away???? WHAT. customer service is a joke

Carol was great! She was very helpful in finding the perfect couch for my boyfriend and I today, and made the process seamless!

We came here just to look and fell in love with an outdoor furniture set we just had to have! George was so helpful with the entire process and answered all of my questions, and I now happily have a delivery coming this week! I really appreciated how he hung back and let us look around, but also was readily available when we needed him. Such a nice guy! This will be the only place we buy furniture in the future.

Kristine was very helpful today as we looked for a reasonably priced sofa and recliner for my dad who is in assisted living. Kristine spent a lot of time with me and answered all of my questions. I was especially impressed with her thorough knowledge of the furniture and knowing from experience and past sales which would work best for my dad. Thank you!

Carol did a great job. I found everything I needed for my new apartment

Meradith was amazing. From the moment we walked in the door she was happily assisting us with our furniture endeavors.

Carol was awesome! We needed a few pieces of furniture to complete our new house and she was very helpful!

We've ordered from Ashley twice. Once last November for our dining room table, and the other time being more recent for our new couch. The quality of the furniture is great, but both times have been a PAIN trying to get the correct piece(s) of furniture delivered. We've had missing pieces and damaged items. When we've had to send items back or wait for the second half of the delivery, there has been terrible communication between the store, the warehouse, and us. I recommend making sure you know what is going on with your delivery and get it in writing before dropping a lot of money on their furniture.

Not great on selection and the sales people are on commission, kind of like a car dealer.

I had a terrific experience with saleswoman Vicki. Be sure to ask for her!

George greeted us as we walked in, but let us browse as we pleased and was ready to help when we were ready to talk. He made the transaction easy as possible! Thank you!

Kristine was amazing!!

Vicki was great to work with! Super easy process.

Carol T. was very knowledgeable and helpful.

Sharon was a wonderful help with finding the perfect sectional to meet all our needs. Thank you Sharon! We can’t wait to get our new furniture this week.

Carol was amazing she helped me get a wonderful mattress and made me feel so comfortable she was awesome promote her!!

We worked with Rubin and it was a great experience! No pressure, lots of laughs, and a an easy purchase.

My fiance and I are moving into our new place and didn’t know where to begin to look. Carol T. came up and introduced herself, and made our decisions easy and our experience fantastic! Excited and ready to move into my new place! Thank you so much for all your help, Carol!

Sharon was a wonderful help. She was so very helpful. She made the buying experience so easy. Thank you Sharon for all your help!

Our salesman was very helpful and friendly

Wonderful experience. Mike was so enthusiastic and helpful. Quick and easy set up

It was a great experience and great workers

We came in today to purchase a bedroom set. We conflicted on what to get and end purchase amount. Carol and nick helped us out ALOT with finding the perfect set and making sure we have everything we needed and wonted a the price we could afford will highly recommend anytime to work with them. They are AMAZING PEOPLE.

Carol was wonderful. She was very patient and helpful in helping my mom select a loveseat recliner for her home.

We had a great experience buying some furniture at Ashley all thanks to George!

We had a great assistance from Vicky B. The store has a lot to offer and great furnishings. Vicky had shown us the perfect and suitable furniture that me my husband needed. Looking forward to shopping at Ashley’s again!

I was very satisfied with my experience today. George was very helpful, kind, and honest.

I received great service and found the perfect living room furniture for my new place.

Meredith handled our purchase. She was very helpful and overall excellent.

I shop often at Ashley. The sales team is always helpful and thorough. Ashley has a great selection of furniture to choose from. I’ll be going back!

George was my sales associate that helped me today. He was very helpful in showing me everything I asked about. I like that he was very knowledgeable on the products and items that I wanted. Also usually when I go look for mattresses, I get a lot of run around about the mattress quality and definite information about the humongous “PRICES”, but I finally found someone that could give me specifics on the quality of the mattresses and gave me options on different functions that came along with the mattress according to how we sleep. I will definitely be back for a sale here. Great Job George, keep up the good customer service skills.

George does a great job. He is professional and knowledgeable. Also he does not pressure or follow you around.

George was very professional, knowledgeable, and courteous. He was helpful with our decision making. I would highly recommend him. He also respects veterans. 5 stars.

Kristine was amazing! Very helpful and willing to help us make our selection of furniture. Gave us valuable information about our warranty and the delivery of the furniture! Will definitely recommend Ashley furniture and Kristine to my family and friends.

Kristine did a great job helping my grandma find a living room suite, amazing job 10/10 experience

Mira was very helpful and positive. Thanks.

Great experience. Carol was extremely helpful

Dylan and Vicki helped us every step of the way and made everything so simple!! And worked with us in every possible way definitely satisfied with the customer service!

Rubin was very helpful, professional and knowledgeable. Would highly recommend him. Experience was great and they did competitive match.