Ashley HomeStore Cumming, GA 30040

Product looks and seems to be high quality, couldn’t understand that for some reason we would have paid more if we didn’t get 5 year warranty? So we paid the lesser amount w/warranty. Must be a huge incentive for sales person and manager to sell warranty. The purchase process was very time consuming after we made selection. Salesperson was nice.

THIS PLACE IS HORRIBLE. PLEASE DO NOT BUY ANYTHING FROM HERE. You will never get your furniture on time. I bought Sofa, Corner Chaise, Ottoman, Barstool, and a round end table on 05/24 which has NOT BEEN delivered yet. So far it has been rescheduled for the third time. My delivery date now is 7/28 which I am pretty sure will get rescheduled. The sales rep. who sold me these items is Mr. Michael Turlington 26 who I am not able to contact. Hope he reads this message and gives me a call. Here is the order number: 500891140. I wish I would not have paid these items in full but it too late. I would never recommend or buy anything from Ashley Furniture Store.

I will never ever buy anything from this place!!! I paid cash 💸 for my furniture and still not getting it. Yall lost me. I am returning it. Again you lost out on about 2 grand for a dining room table i wanted

Tired of this company calling me and rescheduling . Already happened twice Ordered $1,000 in furniture 2 months ago . Won't be referring them or using them ever again

Do not spend your hard earned money here. I purchased a captain’s bed with drawers underneath on June 6, 2020. They first time they delivered the bed was damaged. The second time they delivered it came without drawers. Really?!! A captains bed with no drawers. I called the store where I bought the furniture and they are no help. I called the delivery line and they are no help. I should have read the reviews before making my purchase. I resorted to filing a complaint with the BBB and hope to have it resolved. I will NEVER do business with them again. Please do yourself a favor and shop elsewhere.

If I could go negative stars I would. We ordered furniture during this pandemic, and understood things might take longer than usual. With that being said, our delivery still hasn’t arrived,m. The drivers couldn’t find our house in a new build neighborhood (which we understood and were anticipating a call about this during the day) originally we tracked our delivery at 8 out 12, the drivers skipped us because they couldn’t find the address in Google Maps. I called up and got a hold of Tiffany who said she would have Jessica call once they could actually reach the drivers- surprise no one reached out to me. Then, the manager of the deliveries Jason “made us a priority” that evening at 7:30 PM and promised it would be there the following day between 8-10, that has yet to happen. I call back to ask for an update, and not surprisingly our order is on the way- behind a 27 piece delivery. They have no customer service accountability with their deliveries. I will never order from Ashley again. Mind you Rooms to Go delivered our couch on time the same week and we had ZERO issues with them. I’d recommend going next door to them instead of the hot mess that Ashley is, they waste your time and have zero accountability within all of their departments.

Great selection. Huge prices ranged to suit just about anyone.

Excellent service and great value!! And the sales agent are absolutely lovely

We are beside ourselves with the lack of customer service we have received since receiving this coffee table. It was ok during inspection at delivery, but a few hours later, it BREAKS?! I have been on the phone MULTIPLE times trying to get a hold of someone. They said they would send someone out to try and "fix" it. Their window of service was between 10:30-12:30. It is now almost 3pm! No phone call, no show!!! And here I am AGAIN, waiting on hold to try and talk to a freaking human!!!! We do not want this fixed, we want a new table! One that won't break right away. I am now hearing horror stories about the quality of their furniture and I am sad we bought this and our couch from them. DO NOT BUY FROM Ashleys!!!

Worst customer service in the world. I ordered a table and chairs in May they came in severely damaged and I'm having to fight for a replacement. I was on hold 1.5 hrs and then cut off. I will NEVER buy anything from Ashley again. Cheaply made crap at high prices, then they don't want to replace anything.

If I could give this business a zero-star I would. first let me say that the delivery date they give you in the store will definitely change two and three times when you get home. I purchased a kitchen set with 4 bar stools, a bedroom set what's the dresser and two end tables and four power recliners to go down in my basement for my entertainment area on February 5th. Each piece of this order arrived at different times and dates some arrived damaged and had to be returned several times. it is now almost the beginning of July and I still do not have functioning bar stools. There must be some sort of defect because ALL of them are wobbly and you can't sit on them. I've had multiple upon multiple calls with the store and the customer service center to get the issue resolved with my table and stools. I had a date set for yesterday for a technician to come out only for them to call me and reschedule during the time frame I was told they were to be out. Needless to say this is almost 6 months and I still do not have a functioning table and bar stools. Also I paid up front in cash and still to this day do not have the complete set of functioning furniture. Save your time please shop elsewhere. This has been the worst experience of my life dealing with a furniture store. They absolutely positively do not care about their customers or their customers experience.

Do not pay them with cash! I canceled my order after a couple of days when I was told that it would be 8-10 weeks before delivery. I requested a refund and they told me it had to come their main headquarters. I’ve been waiting 2 weeks for it to be just processed 2 days and then it takes 30 days after processed. That is ridiculous! It took them 2 seconds to take my cash and 45 days to return it? Had I been told that upfront I would not have paid cash.

I’ve shopped here a few times. Majority of the associates are not very helpful. Mike C and Mike G are the associates you want to see. They are very help and great to work with. I would give the store fewer stars if it wasn’t for these two!

I'll spare you the nightmare of a story, just know this company is the worst. Walk away now, don't waste your time or money. I'd rather go to the DMV then deal with this company again.

1. Ashley HomeStore, ordered a chair for me and pushed the date of arrival back 3 times from April to now August. They refused to sale me the floor model. However, when I return to ask for a refund the chair was no longer there. 2. They refunded my money on my Synchrony card, then gave me a receipt that read $65.10. When I questioned what it was for, she said she was wondering the same thing, why ask for my signature on something you have no idea what it’s for? Finally, after investigating she realized it was the deposit I paid using my AE card. Which hasn’t posted yet it’s been 4 days. 3. My sales agent was strictly about the sale, not personable at all. I plan to pay off my card. Then burn it! Which is unfortunate, because I like the furniture.

We bought over 12 pieces of furniture at Ashley Furniture and after 5 weeks we still have not received any of our furniture. We paid for it up front to Carol who was our salesperson. All of our messages and calls have gone unanswered. We were supposed to get our delivery yesterday and stayed home from work to be available and no one showed up....no one called...yes they still have our order but no one seems to know why we didn’t get it and when we will. Absolutely the worst customer service I have ever seen. How do you even stay in business?

I purchase my furniture with store and got the warranty insurance. When I made a claim they ignored the whole situation had been customer for years.

We have bought from Ashely on previous occassions- Good product, sales persons are good not pushy or overbearing, but helpful and professional.

Service in store was great. Delivery of sofa was a disaster. The molding of one my Interior door frames was destroyed and will have to be replaced, two broken lightbulbs and multiple holes, scratches and dents in the walls and picture frames knocked off the wall. Then, after all the damage, they unbox the sofa to reveal it was not the sofa we had ordered. Had to take it back out of the house, causing more damages. The delivery guy assured me that he was a manger and would send someone to fix it, but I didn’t bargain for home damage just to deliver a sofa.

I walked in looking to buy a dresser. I was never approached by any sales person. I left and called the store to see if I had any better luck. I was placed on hold and transferred twice. Only to be told the dresser I was looking for would be delivered in about SIX WEEKS..terrible customer service so I just ordered one from amazon instead. It was my first time & last time visiting this store!

Delivery date was scheduled. My husband and I both confirmed from both of our phones via text TWICE. Took off work the day furniture was supposed to be delivered. Got a message stating my delivery was being rescheduled because we did not confirm. Called and spoke with 4 different reps and all of them said they see where we had both confirmed. They don’t know what happened. Got transferred to a manager who told me she would “make it happen tomorrow” and she would call be back in 25-30 minutes to confirm... not the case. I never heard back from her. Called again only to be told there was absolutely nothing they could do. They rescheduled the date- meaning I had to take off work AGAIN. They offered $100 gift card to which I declined bc it couldn’t be used on this purchase, and I will not be purchasing from them again. I spent a total of 5.5 hours on the phone trying to get them to make this right and nothing. Stay away. Furniture just got delivered- they left us when boxes of furniture sitting in the living room, unpackaged, not put together. The delivery team said our delivery was a “threshold delivery” meaning they don’t put it together. So I guess they took it upon themselves to change that too....so now I’m left with boxes of furniture to unpack and put together. AFTER they rescheduled my first CONFIRMED DELIVERY for no reason at all....”it was a glitch” which included my furniture being put together