Ashley HomeStore Cumming, GA 30040

We just had the most pleasurable furniture buying experience ever!!! Our sales specialist was Jack Bowers and he was superb!!! I highly recommend this store and Jack for your home furnishing needs!!!

Kristine Hoy was wonderful to work with. Very helpful and professional. I will definitely be back!

This is the second thing I’ve bought from JT and he is Fantastic. He takes his time with me and tries to find out all my needs. Doesn’t try to force anything on me and answers all my questions. When I go back for more I will only deal with TJ.

Went to another Ashley Store and had a very lackluster experience. I got in touch with Jeff and he made the purchase easy and and quick. Delivery was exceptional and earlier than expected. Jeff and the Ashley team did an outstanding job.

Michael T. did a great job showing me options for my specific request! Very thorough and prompt, which made my purchase quick and easy!

Paul was awesome!

After having a very rough start with Ashley, I want to take the time to give Jose from warranty repair a huge shout out! He was the most professional, courteous, knowledgeable, and timely person I have met in a very long time. I cannot express how much I appreciate his help today with our couch. Jose is the example all employees should strive to be! Thank you Jose!

PASS on purchasing new furniture from Ashley Furniture. I purchased a new couch from them, when delivered, inside the arm was damaged, instead of replacing the damaged couch they gave me… they want to repair it. They will refuse to fix their mistake of giving a damaged piece of furniture and come out and rip apart the new couch to “try” and repair it. They have horrible communication the customer service team, never call you back to communicate the outcome of open situations. I’ll take my business to another furniture store and suggest you do as well. They have no intentions on making it right for the customer when they are clearly wrong.

Don’t buy anything from this store. Horrible corporate customer service. Purchased all whole bedroom set which was expensive. One item came in early so I waited for everything to come in together so I could set up bedroom. Since the 7 day policy expired on that one item, now I can’t return. Other items came in on Friday, 10/8 and I went to store on Monday, 10/11 with item to return - they should had consider those dates due to items arriving with different dates. But no, they were rude and horrible customer service. Explain to me, how do you except to mount a mirror on a dresser if I don’t have the dam dresser, really…. I need a mattress too now and they just lost “ALL” my future business!!! Fun how - They were super friendly and helpful while purchasing over $2k in furniture but now, I was on hold 3 separate times over 25 minutes each and kept getting disconnected. Just horrible. Don’t bother going to this furniture store. Please take my advise - it’s not worth the trouble !!!! I rather pay more $$ and get better customer service. That lady was just rude!

Great bed, very deceptive service. We purchased a mattress and base a couple of weeks back. Before finalizing, I asked multiple times if the bed this new one would replace could be taken away at the time of delivery. Each time, the associate assured me that it wouldn't be a problem. He even added a line item on the ticket called "Remove sanitary bedding only" and explained that as long as what we currently had was "sanitary", the people who deliver could take it. Fast forward two weeks. When the delivery truck arrived, I was informed that they could only take our old mattress and could NOT take our box spring. I called Ashley and got a manager on the phone. He would contact the truck's dispatch to sort it out. Long story short, the truck couldn't take it because there was not a line item on the ticket specifically for the box spring. I called the Ashley's manager back and even immediately paid a personal visit to the store. Due to how they have third-party companies deliver their products, I apparently will have to wait a week or more for a simple response about whether or not the box spring can be picked up. I was told that I should have been more clear with the associate and specify that I wanted the box spring to be taken, too. Apparently, "bedding" refers to mattresses but not box springs. That disclaimer would have been appreciated up front. Oh, and I was given a nice list of area non-profits to call and inquire about free box spring pick-up, because Ashley can't be troubled to do what they deceived me into thinking they would do at the time of purchase. With our new bed and few more reviews of their terrible service, I'll sleep really well tonight.

Very disappointed in the quality of the furniture. Not made of wood. Made out of paper pressed together.

Terrible products and furniture certainly doesn't last. Do not waste your time or money.

Had a delivery scheduled months in advance. They sent daily emails asking if we want the delivery sooner, which was not an option for us. 4 days before scheduled delivery date, they say 1 of 2 items is back ordered, and rescheduled delivery for 10 days later. In calling for a partial delivery on the original date, I waited on hold forever, passed around to multiple agents, and never was able to talk to the correct person. Terrible customer service. How can it be back ordered when for 2 months they were asking us for an earlier delivery date?

Lied and gave our furniture to someone else twice and told us we will have to wait another month. We paid for it 2 months ago!!

Do not buy anything from here. Purchased a couch only the corner piece was delivered and waited two months for rest. That's not my problem, as soon as couch was sat on looks like I have owned it for 10 years. Once you accept the couch you can't return it. Stuck with a couch over $4,000 and it is GARBAGE!!!!!!!!!!!!!

I cancelled an order over at this Ashley location over a month ago, and I'm still waiting on the store to refund me. The store blames their corporate office and the corporate office says only the store can process. I've decided I'm reporting the store to the FTC for fraud.