Ashley HomeStore Cumming, GA

If I could give them zero stars I would. The only good thing about this place is the salesman that helped us. Other than that shopping with them has been awful! They gave me a delivery date that was almost 2 weeks later than the date that I bought it. The furniture I ordered never came on that date. When I called about it they said they would get back to me before they closed. They never called back. I called back the next day and was told it never delivered because I had a balance due! I PAID IN FULL THE DAY I BOUGHT IT! They never put in the system that I paid. After all of that they then told me it would be delivered on the 17th which would have been a month after buying!!!! Well, my table was delivered and what do you know...three out of the four chairs are damaged!! I will absolutely never shop here again. Absolutely awful place to shop.

Do yourself a favor! Never ever step into this store in specific....Very rude and irresponsible staff! Horrible Customer Service! Had to cancel my order eventually....was looking for 0 rating..

Do not buy anything from these people. If you do you most likely will regret it.

Love it!

Drove Dow from Dahlonega with Tony so he could get a desk that matched his bed. He saved $175 fit getting it today.

Paul is a great salesman

Terrible experience.My husband and I were going in to purchase a new couch.I had researched on line and of course any of the sofas that were on sale under 499 were not in the store.!plus.....not even one sales associate asked us if we need any assistance nor did anyone approach us to see what we were looking for..unbelievable.i worked as a sales associate in Naples FL in a lighting store and if we did not approach a customer and at least ask if needed help or that when they were ready to come and get me and I would assistance them in anyway needed.we would have been repremanded....so long story short.....we walked out and took our business to big lots.there we bought a couch and service was great.at this point there loss and will never go back.

Shopping at Ashley is the worst furniture experience I've ever had. The sales people pounce on you when you walk through the door, but that's not the worst of it. All I wanted was an end table and I found one I liked. They offer free delivery, but don't tell you that if your delivery is free, you can't get a refund if your furniture arrives damaged. My table was severely damaged in two places - the veneer was damaged and the corner of the table has almost broken off. It was obviously dropped but they packed it up anyway and sent it on. They can send me a replacement which I have to accept or I donate my money to the Ashley Furniture corporation. I will never, never shop at an Ashley store again. And it turns out the table isn't even wood. It's pressed board with a veneer, AND I have to put it together. Buy at your own risk. Really.

Friendly and accommodating group.

Nope, nope, nope. Don’t go here. I’ve moved around a lot in the past 10 years. I yearly update our furniture. I have always shopped at Ashley and love it for modern furniture for great price. Since moving here, I’ve received nothing but damaged furniture that has been the biggest issue with customer service to fix. Customer service also never answers the phone, seriously, never. The furniture we received was very cheaply made, which is very different from past experiences. Spend a little bit more and buy quality furniture elsewhere.

I had a very bad Experience with this store. I ordered a Dresser with Mirror(Kids) for my 5 Year old daughter's Birthday on 08/27. The delivery never happened and toady is 09/27.Funny thing is no one can tell me when will this be delivered and that is the funniest thing I heard.They charged me $746 and now no one from the store knows what to do .I will really asked everyone to check before going to the store as you will not expect any customer Support after you have paid.

I had a great experience at this store. The sale personal are very polite and helpful.

Has the worst customer service ever! I got the wrong furniture delivered! When I tried calling no one will answer I was on hold for ever more than 30 min I took a picture on my phone ! When I finally got a hold of someone I was told it will take a week so I thought that was ok. Now it's been 3 weeks no resolution and when I try calling no one answers !

Ashley Furniture store has the worst customer service that is if they ever answer the phone! I order a desk online and received a filing cabinet instead. when I contacted them after several attempts because they kept saying representative will answer my call and it took them 30 min to answer. All I got was you will get your correct order in a week. well its been 3 weeks and nothing has resolved yet. DO NOT BUY FROM ASHLEY FURNITURE SEE THE REVIEWS ALL AGREE THEY HAVE THE WORST CUSTOMER SERVICE!

I ordered and paid for kitchen island table . The item Did arrive on time however the delivery people were missing the hardware. Supposedly the delivery people called and arranged for technicians to come back out with the hardware on another day assemble the table, we took off work and this was a huge inconvenience however we understood and we also called the store ( we had to call three or four different numbers to get in touch with someone who could give us some information very difficult! )the store manager assured us that it would be taken care of and it would call us back once they knew the technicians were scheduled , ( should be two days ) (We had a Labor Day party 2 days after that and the furniture was in our living room in pieces ) A total of five days past and still no contact or information . We called the store again and spoke with maneesha and she apologized and said she would schedule technicians to come out and call back. ( there was no call back and technicians never came out ) three days later on our way out of town going to the airport the delivery people said they would be in our house in 15 minutes with no prior notice. We delayed our flights , met the delivery people had them install and then I called the store and spoke with Amanda a store manager and she said she would call back and do something for us for the inconvenience. No call back, no communication . The stores only concern is with closing a deal & after the fact there is no support customer service, I would advise not shopping here!

Had a bedroom set delivered September 13, 2019. Dresser had glue and styrofoam stuck to the side. Wood panel was lifted about an inch from the panel. Missing paint. Chest also had missing paint. The delivery guys couldn’t put the bed together because they didn’t have any screws. I have been getting the run around since Saturday. I was told that someone would come out Saturday, so we sat home all day waiting for someone to come out. No one ever came. We went back to the store and was told someone was coming out today. No one is coming. The only thing coming are lies after lies!!’

They are thieves. I am still being billed for furniture I have never received and and a protection plan that I cancelled within the allowed time frame. The year promotional rate is now ending on my purchase and I will begin paying interest on this. I have called the store multiple times and have come in multiple times to no avail. I am listing each telephone/in person encounter I have had over the past year regarding this matter. I also attempted to contact GBS for a refund last year within the 30 day period and was told I must go in to the store, which I did. Even though, that is NOT what the sales contract states. 2018 8/12/2018- Purchase Date 8/15/2018- Spoke with store rep to cancel entire living room set. Couches came off my statement but not tables. 9/5/18- Spoke with different store rep because we were still receiving calls to have living room items delivered. Never accepted delivery. 9/7/2018- Attempted to cancel protection plan through GBS directly but was told we must go into store in order to receive a full refund. 9/8/2018- Spoke in person with store rep to cancel protection plan and again request to have the tables removed from my statement. At that time we were told all she could provide us with as proof was her business card with the statement "cancelled protection plan" and that it would take several billing cycles for the items to be credited. 2019 7/23/2019- I came in to the store and spoke with a customer service rep who advised me that the Office Manager would get back to me the following day. She made copies of all my receipts and took my number down. I was told the Office Manager would have to pull old paperwork since the order was from 2018. 8/12/2019-Called the store, at that time was told by the Office Manager to call Synchrony as the error may be on their end. I called Synchrony that same day and was told they never received any request from Ashley Furniture to credit my account. My only option would be to file a dispute. 8/12/2019- I called the store AGAIN and asked to speak to Office Manager but was told this person had left for the day. The customer service rep involved your store manager and he was going to look into this issue and would call me back. But again, I have not heard from anyone from the store. 8/13/2019- Spoke AGAIN with the Office Manager and I repeated the entire series of events. I was told again they would look into it. 8/14/2019- Spoke AGAIN with the Office Manager and was told they were waiting for a response from the finance department. 8/25/2019- Email to Office Manager for update. NO RESPONSE. 8/27/2019- Follow up email to Office Manager for update. NO RESPONSE. 9/9/2019- Final email to Office Manager that I have not received a response and will be filing a complaint with the BBB as well as disputing the charge with the credit card company. Do yourself a favor and avoid this store.

Love this place. Associates on the floor are super nice. Really attentive and they will even give you a tour of the new showroom. The Cumming store is BEAUTIFUL!