Ashley HomeStore Cumming, GA

Went in to shop for mattresses because we already found our frame online. The prices online and in store were pretty drastically different. Not to mention all of their matttrss selections in their "mattress showroom" were well over $1000 or more. Once the employee realized we were not going to purchase one of these mattresses, he promptly walked away from us.

Terrible customer service.

They have a monopoly on best price for the quality.

Terrible customer service when you call back after your purchase. They sell you merchandise that's on BO but don't bother telling you that until the delivery day. When they tell you they will call you back, you can be certain that they won't. Worst experience and would never go here or recomend to anyone.

Would never order from here again. Took them more than a month to deliver the bed. Terrible customer service once you purchase and try calling back. They sell you product that's on back order but don't bother telling you when you purchase it. Somehow everyone that was involved in the sale quit when you call the store and ask to talk to them. Don't count on them calling you back if they tell you they will. Very dissapointed.

My wife and I have spent over $5000 with them and they have failed to deliver our furniture without damaging it. Our house is in pieces because they can’t seem to find the right parts, they break it during assembly, or it’s already damaged. Customer service has been one of the worst experiences. They have done nothing to correct the problems.

I have always had good luck at this location. I have bought several items including new beds, bedroom sets and most recently, additional furniture for another room in the house. Sometimes the service can be a little slow but in all, the store is laid out well, pricing is out in the open and overall it is a very relaxed environment.

Richard was very nice. Just let us walk around. Check on us once which was perfect. We found the pittsfield couch very cool. We will ask for him at purchase time.

Believe it or not, this store does not allow for RETURNS. If you buy it and realize that it doesn’t match your room or other furniture, you are out of luck. I’m incredibly surprised at this lack of customary procedure for a retail chain - definitely something to consider prior to shopping here.

I am shocked that Ashley is replacing a damage piece of furniture that broke. Nice job guys.

The sales person was disrespectful to my husband, disabled veteran. I tried to work with a manager and ended up not buying what I needed. Their delivery options are - delivery we have to pay for (we have a truck and can pick one arm chair ourselves); second option is “threshold delivery “. It means it’s going to be delivered for free,BUT if a chair is damaged we would have to return it to the warehouse which is near airport???!!!!!

I wish I could give zero stars. Do not shop here ever! We ordered tables and when they came, they were broken. We returned them to the store and they shipped new ones that were supposed to be delivered later that week. It was a month later and no one knew anything about them. When they finally came we returned them without even opening the box. They credited our credit card for the full amount. Fast forward 3 months....I received 2 phone calls asking questions about where the tables were. I told them that we returned both sets. Now I have received a threatening letter stating that if I don't return the tables that they will turn me into collections. Why would they refund my money if I hadn't returned the tables? Do they really expect me to pay for tables I returned 3 months ago?? Customer service is so rude and I will NEVER buy anything from here again.

The delivery drivers wanted to leave my brand new furniture, in the driveway of my home, on a rainy day. They told my father in law that they did NOT bring the furniture through a threshold with the "Threshold Delivery". My father in law had to negotiate with them, to AT LEAST put the furniture on the porch, due to the weather and it getting ruined if left in the driveway. Threshold delivery terms (the paper that i was provided by the store) specifically states that the furniture would be in its original packaging and dropped off INSIDE of the doorway and that drivers will NOT be allowed to leave furniture outside. My electric/ leather recliner was not packaged what so ever and was left outside with the rest of my furniture while raining because the delivery team said they would NOT bring it through the door. (A total of 5 extra steps, no stairs involved). I called the store to explain what happened and to confirm the Threshold Delivery policy and received the worst customer service EVER!! The manager, Kendra, told me that she spoke with the drivers and that they were instructed to leave it on the porch.. She completely ignored the part where i told her they REFUSED to bring it inside the doorway, wanted to leave it in the driveway, so yes they were asked to AT LEAST leave it on the porch since they were not willing to do anything else. The whole situation is very frustrating and especially to be told numerous times that since the drivers gave a different story, that is the story they were gonna go by. I would not recommend this store to anyone. The furniture is over priced and they have horrible customer service. I recommend shopping around for a store that actually takes pride in their service and their customers. Wrong is wrong and they are not willing be held accountable for their wrongs. All sales are final so i am stuck with the furniture. However, i will not be a returning customer.

I just relocated to Cumming and I decided to ditch my old bed set and buy new one. Walked in around 6 PM and it wasn't very busy. Walked around the whole store without anyone asking if I needed help and I was relieved at first before seeing two other couples come in after me and being asked right away. This happens a lot to me so I shrugged it off. Finally had a sales rep come up to me and ask what I was looking for. I asked what financial options they had available and if a model I saw online was available. He instantly directed me to the credit kiosk as if he wasn't going to look for any products without knowing that I would be financially worth his time. I actually came in there with cash looking to just purchase. I stood by the credit kiosk for a few minutes alone, looked around for him, then ended up just leaving. I'm debating if I want to buy with Ashley or just try another vendor. I just simply did get a good first impression. Especially since I purchases my whole living room set at Ashley's a year ago.

Thanks to Michael at Ashley HomeStore in Cumming we were able to outfit an entire vacation home easily and with little stress. A few items were backordered but we found other items that we comparable. Michael is focused on customer care and is detail oriented!

Worst service and an incredibly horrible experience. Their delivery team scratched up my walls, dirtied up my bathrooms and brand new carpet in 2 bedrooms. The first question out of their mouth was "Where the bathroom at" Then all of them took turns 10 to 15 min taking dumps unloading their chick filet lunch. Then they used no sheets, padding, shoe covers, resulting in scratching walls and dirty footprints all over. I left messages with the saleswoman Vikki Barth but she will not return our calls or texts. She is terrible. Finally I got thru to Tyler the office manager and he did get a steam cleaning company to come in the morning. After the steam cleaners left (btw they were nice and did a good job) our C02 alarm went off. After 20 min we called the Fire dept and Ga natural gas. Both advised us the levels are too high and for us to evacuate for the night. After checking for leaks they both stated the c02 was from the steam cleaners truck which had to be running to power their appliances. Now we had tocheck into a hotel for the night. We called Ashley to reauest them to pick up their furniture and issue a full refund. their response was "read the bottom of the receipt....no refunds" I reached out to Tyler again and filed a bbb.. At this point I want them to pick up the furniture and want a full refund. I dont want to give them the businesss. Displacing my 2 sick parents is a huge struggle and with the additional expenses for the hotel and hassle just is unacceptable. Ashley furniture / Cumming store is the worst place you can go t . Go to the one in Northpoint/ Alpharetta if you like their product . Be warned the Cumming store has the worst post sales service. You will regret it.

Michael was very helpful!