Ashley HomeStore Cumming, GA 30040

Ashley HomeStore Cumming, GA


About the store

Here at the Ashley HomeStore in Cumming, Georgia, we believe that your house is much more than just a dwelling. You’re creating a home filled with family and friends, and building life-long memories along the way! This is what inspires us to help you furnish and decorate your home with our friendly and customer-focused team with a consultative approach, featuring a large showroom with an astounding selection of outdoor furniture . We have been your go-to furniture and mattress store in Cumming since 2007. Our dedicated and experienced Store Manager, Mike Willings, has built a team that is committed to being your trusted home partner and they pride themselves on their selection and knowledge of Tempur-Pedic mattresses, master bedrooms, leather reclining furniture, and outdoor furniture. At the Cumming Ashley HomeStore we are not only thankful to celebrate your home with you, but we are also dedicated to charitable work with the Hope to Dream Foundation and Red Cross Blood Drives. You can find us in the Market Place Shopping Center. For those of you on a tight schedule, the best time to avoid the crowd is between 3:00 P.M. and 7:00 P.M. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!

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Recent Reviews
3.9 Star Star Star Star
(704 reviews)
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Star

The "Lifetime" Warranty on the frame means nothing. Bought a $1500 Ashley couch 5 years ago. Very gentle use, no kids, only 2 light weight people. Sat down last week and it literally exploded into pieces. Ashely would do nothing. I effectively "rented" a couch for $300 a year. Take your money to Brownlee's. They have always been great! I've furnished 3 homes with them.

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Excellent Queen bed for the BEST price. The customer service was excellent and I love to visit this this store again to buy my KING size bed.

Star Star

The delivery of ordered items was continually delayed and the customer service was terrible when trying to get it resolved. The store was nice and we love our couch but will not be using them in the future.

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Everything went great for us. We had a very no pressure salesperson, found the couch we wanted, he wrote us up and the couch was delivered a couple days later. Nice delivery guys, careful and courteous. Only downside was the computer system at the store seemed very cumbersome to use. Needed a manager a couple of times to get past some issues with the software, so took a little longer than needed to get written up, but other than that all is good.

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Sales was OK - Manager seemed to be rude/indifferent when asked for discount. Called store to cancel one of the items, but the customer rep said she would have to call me back after speaking with the sales rep. 1 week passed and no calls, but on day of delivery, surprised the item was not on, when called the store, 3-4 times to find where the items were and found it was cancelled. I asked if it was cancelled why haven't I seen a refund / credit yet ? She was wondering too! Had to think the sales rep who took the call first time was an intern - since she got the message wrong. But the second lady was very professional - she did the refund quick and apologized profusely.

Star

Poor quality furniture and horrible customer service! We paid over $3,500.00 for the Caprivi Bedroom Set by Millennium by Ashley Furniture. The wood on the bed rails is cracking and splintering only after two years of use.

Star

Poor quality furniture and horrible customer service! We paid over $3,500.00 for the Caprivi Bedroom Set by Millennium by Ashley Furniture. The wood on the bed rails is cracking and splintering only after two years of use.

Star

TERRIBLE! TERRIBLE! TERRIBLE!! Don't go there expecting your furniture you buy to actually come correctly or on time or to the correct place. I have purchased a few things from there and had problems, but not huge ones so i continued to purchase from there. But this last order took the cake and i will NEVER ORDER FROM THERE AGAIN!! I went to the Cumming GA store and bought a bunk bed and mattress for my son, and a king size box spring and mattress for myself. First they had the wrong address on my text confirmation, i called and changed it with them (Again, because they had already delivered a couch to my new address) Saturday rolled around when my beds were supposed to be delivered and nobody ever called. I called and they stated they were not coming. I was HIGHLY confused as i had already spoke with someone and confirmed the Wednesday before. The first person i spoke with said that it was not coming because i did not confirm. I debunked that statement right away. The second person i spoke with said that it wasnt not coming because we didnt confirm, but because our order was on back order. (But nobody ever informed me of that before that moment) The third person i spoke to (hours later, mind you) said it wasnt not coming because it was on back order, but because when we changed our address, they didnt deliver in the new address area on Saturdays. Hahahah. So i was lied to many times throughout the hours of phone conversations. I told them that i had no beds in my house anymore because i had gotten rid of them Friday night to make room for the new beds...Well...needless to say, they did not care and didn't bring me my beds... I cancelled my order and went to Rooms To Go and it went without a glitch! ( After i had to sleep on the floor for another week and a half because i had to wait for my new beds from RTG) Ridiculous.

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Buyer beware!! Not only does this store not give you what you actually order on the first delivery... they can't get it right in three deliveries!! However their biggest problem is the sales lady named Barbara Giardina. People make mistakes however when she makes one and writes up the wrong item, she blames everyone else in the store. Due to her mistakes, multiple people lost hours of their day trying to correct her mistakes all the while she's throwing the delivery guys as well as the main store and her store's customer service department under the bus. I will never step foot in another Ashley furniture and I strongly suggest that no one else does either!!

Star Star

Selection and Cost - Huge selection of furniture, almost too much to choose from. The sales person was nice friendly and not pushy, which was nice as that allowed us to browse and take our time. The pricing is a little high, we bought during a sale but it didn't feel like I got a great deal. However they had what we were looking for. We could have probably found it somewhere else cheaper, but it may have taken awhile to find it. Delivery - Just as most of the other negative reviews, the delivery got messed up. The automated system that calls you to confirm appointment time doesn't work properly. It calls you but it's a dead line. I had to call them back to confirm the delivery. It took them about 2 weeks to get our furniture after we ordered it, but when it was delivered there was still a piece on back order. When they delivered the first time, one of the pieces was damaged and had to be taken back. The warehouse people called me and questioned me on it... like I was the one who damaged it. When they delivered the second time, they were more than an hour past their quoted time frame. Who likes to sit around and wait for 6 hours for furniture to be delivered? Quality - The quality is so so, it's not horrible but I would not say that it's great. The furniture was brand new but it loose some loose strings. Also there were a few small imperfections in the furniture. Nothing that is highly noticeable, but annoying.

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Good selection and service. Some sales. Would like more poster bed selection and couches that are wider in the seat area.

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Overall our experience was great! Our salesman (I can't remember his name, but he was a sweet older gentlemen) was very thorough in explaining all of our options and getting what we wanted ordered! The only downside (not Ashley Furniture's fault) would be the 2.5 week wait for delivery. But our order was there on time and everything was perfect!! It seems that everyone who has written a negative response thinks the exact same thing will happen to everyone, but we had a great experience. Again, not saying that mean everyone will, but that's life!

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Big store Ltd of variety

Star

Purchasing from Ashley Furniture has been one of the worst experiences I've ever had as a consumer. I bought a bed that was on backorder. After waiting 6 weeks for the bed, it split down the middle after 5 nights of sleeping on it. It had not been installed properly and the slats were pretty scrawny for a king bed (even though Ashley will say that is standard). I called and asked for it to be returned. They informed me that they only replace furniture. Meanwhile my couch arrived, smelling like chemicals. After many telephone conversations, I was told a technician would come out to fix the bed and replace the couch. The day came for the technician to arrive (2-3 weeks after my original complaint) and he never showed up. The Cumming store had not fully processed my request even though they gave me a date and time frame. Again I called and asked for my furniture to be returned. I explained that I didn't want to spend my hard earned money at a store that treats their customers with such disrespect and sells such low quality furniture. I was again told "no returns, only replacements." When the technicians finally arrived at my home, they told me they didn't have the couch (it was backordered) and they brought the wrong slats for the bed so they couldn't repair it. I called Ashley Cumming and only after losing my temper on the phone did they decide to process a return. In the midst of all this, I called Ashley corporate for help and they just sent me back to the store. My items were picked up in and returned but a credit was never processed to my card. It's been 3 months since the return! Only after calling the credit card company and filing a dispute has the refund been processed. I just opened the correspondence today and it's still wrong. Ashley is trying to charge me $279.99 for a 5-Year Furniture protection plan. First problem, I had asked for the plan to be removed before the furniture was even delivered to me in August. Second problem, why should I have to pay for a protection plan for furniture that I don't even own?! My next call will be back to the credit card company to dispute the charge. I ordered furniture in July and am still dealing with their mistakes in December. I can't begin to explain how much time and energy has been wasted addressing their problems. We took our money to West Elm and have had a wonderful experience. Do yourself a favor and buy your furniture from another company!!

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Great associate, delivery guys were excellent! Thanks!

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Worst !!!! We were looking for night stand, so visited Ashley showroom which is just 0.2 (Market Place Blvd Cumming, GA) from my house. We like night stand & decided to purchase, when inquire to sales guy, he said, it will cost $ 69 Per Piece for shipping, really !!!! This night stand cost $ 110 and shipping $ 69 ? Come on , grow up !!! I said, I can pick -up my own, when it arrive to showroom. He said, no that is not possible. So inquired about Online Purchase, he said, you can try that but if case of any return due to arrive in damage will cost you $ 69, here he was actually lying, just to make his own sale. When I called call center to if they call customer for shipping on damage return, executive said, no, they don’t. So I decided to purchase online, in week time night stand arrive and one was broken, so called customer care for replacement. They send replacement today , which also came broken !!!! Second Time !!! I again called customer care to check if they can send to nearby showroom or with some better packing, answer was no, so only option was to ask for replacement. Just did it , hoping it will come in good condition. But Ashley…. This was first and last purchase I made. I will not even give one rating to you !!! I have never seen such worst service in my life. For me Ashely , THE WORLD CLASS FURNITURE COMPANY , is THE THIRD CLASS FURNITURE COMPANY.

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Star

Horrible customer service. I have been to this store 3 times (shopping for a bed). All 3 times no one greeted me or offered to help me. On one occasion, a sales person was walking in front of me so I made the comment to my daughter "I have never received such poor customer service at an Ashley". The employee didn't turn around or react. I now do my business with the one in Alpharetta. They are more personable and friendly. I worked with Donna and she is awesome!

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Amazing service and great quality furniture.

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My wife and I went into Ashley's last week to look at leather sectionals. Our sales associate Michael Turlington met us at the door and immediately showed us all the leather sections they had available. Michael was very knowledgeable and helpful to find just what were looking for. He was very patient and answered all of my many questions. We usually don't like to make quick decisions plus we needed to wait a few days on another matter to know if we were going to need financing or not and when we told Michael we would need to get back to him in a few days he never pushed us to make a decision. He just made copies of the information we asked for and gave us all the pricing in writing so we could bring it home and think about it. I am in sales so I was just waiting for the hard close to try to get us to make a decision but it never came. My wife and I went to another furniture and did some research on line to make sure we were getting a fair price. I did find the same exact leather sectional on Ashley's website that week for a cheaper price so I went back and saw Michael the next day and he said he could match any price on their site. After he added everything up for the 6 piece set plus adding one extra piece that I wanted plus the tax, the total was more than I was prepared to pay. I told Michael what was the most I was willing to pay including the price, tax and delivery he told me he would talk to his manager to see what they could do. He came right back and said that he was able to get the total down even a little more than I had asked for. My wife and I were pleasantly surprised that we were able to get what we wanted at a reasonable price. On my way out the door I talked to Michael's manager to let him know that I was very impressed with the way I was treated and never pushed to make a quick decision and It was by far the best experience we have had purchasing furniture in the past. I told Michael and his manager that we were very satisfied and that we would be back when we were ready to buy our next piece. Andre LaFountain

Star Star Star Star Star

Stephen B was extremely friendly and helpful in our shopping experience!

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