Ashley HomeStore Cumming, GA

Purchased a few pieces of furniture from Paula. She was great to work with and was able to adjust my orders so that they would all arrive on the same dates. Distribution even called to tell me before delivery that one of the tables was damaged and discontinued and suggest I go back to the store to buy the floor model or get a refund. Gave Paula a buzz and she was able to set me up! Thank you for your help!

Furniture came damaged and after a week I had to call them to get anything done about it nothing was going to happen

The furniture is garbage,better quality at Good Will. The furniture was made from cardboard and made in Vietnam. Absolutely a RIP off.

Their stuff is good, but I would give a zero star for the customer service after purchase. Also, they may split the order without even letting you know and after the first delivery, their system will show the whole order was delivered.

Poor quality! So nice when you are buying. Horrible after when there’s an issue!

I have been a customer for years however that will end due to horrible customer service. The worst purchase experience I have ever had. Everyone has one job and no one is responsible for taking care of the customer. Paid $3000+ in November - today is 12/31. 17 phone calls later (and a visit back to the store) this is my bedroom. Back order. Drivers dropped first head board off the truck. No other headboard in the US available. Next delivery 15 days later 12 calls made to store and corporate and warehouse - no return calls - I had to call back and ask for status Delivery two no hardware for the rails 2 calls - no return call Went to store - was told hands are tied nothing they can do Meanwhile I am left with furniture unassembled in boxes No date for new delivery of hardware/screws Save yourself the headache, frustration and 30 days of sleeping on a mattress in an empty bedroom because you ordered your furniture and trusted Ashley to deliver it. It should not be this hard but there is no ownership of the customer experience. Here’s a few pics of what an Ashley Furniture customers bedroom looks like 30 days after purchase.

Horrible customer service! Just rejected my 4th delivery. And will anyone go out of their way to solve the problem? No!!! Stay away from this company.

Los vendedores te presionan mucho, no te dejan escojer bien

If I could give them zero stars I would. The only good thing about this place is the salesman that helped us. Other than that shopping with them has been awful! They gave me a delivery date that was almost 2 weeks later than the date that I bought it. The furniture I ordered never came on that date. When I called about it they said they would get back to me before they closed. They never called back. I called back the next day and was told it never delivered because I had a balance due! I PAID IN FULL THE DAY I BOUGHT IT! They never put in the system that I paid. After all of that they then told me it would be delivered on the 17th which would have been a month after buying!!!! Well, my table was delivered and what do you know...three out of the four chairs are damaged!! I will absolutely never shop here again. Absolutely awful place to shop.

Do yourself a favor! Never ever step into this store in specific....Very rude and irresponsible staff! Horrible Customer Service! Had to cancel my order eventually....was looking for 0 rating..

Do not buy anything from these people. If you do you most likely will regret it.

Love it!

Drove Dow from Dahlonega with Tony so he could get a desk that matched his bed. He saved $175 fit getting it today.

Paul is a great salesman

Terrible experience.My husband and I were going in to purchase a new couch.I had researched on line and of course any of the sofas that were on sale under 499 were not in the store.!plus.....not even one sales associate asked us if we need any assistance nor did anyone approach us to see what we were looking for..unbelievable.i worked as a sales associate in Naples FL in a lighting store and if we did not approach a customer and at least ask if needed help or that when they were ready to come and get me and I would assistance them in anyway needed.we would have been repremanded....so long story short.....we walked out and took our business to big lots.there we bought a couch and service was great.at this point there loss and will never go back.

Shopping at Ashley is the worst furniture experience I've ever had. The sales people pounce on you when you walk through the door, but that's not the worst of it. All I wanted was an end table and I found one I liked. They offer free delivery, but don't tell you that if your delivery is free, you can't get a refund if your furniture arrives damaged. My table was severely damaged in two places - the veneer was damaged and the corner of the table has almost broken off. It was obviously dropped but they packed it up anyway and sent it on. They can send me a replacement which I have to accept or I donate my money to the Ashley Furniture corporation. I will never, never shop at an Ashley store again. And it turns out the table isn't even wood. It's pressed board with a veneer, AND I have to put it together. Buy at your own risk. Really.

Friendly and accommodating group.

Nope, nope, nope. Don’t go here. I’ve moved around a lot in the past 10 years. I yearly update our furniture. I have always shopped at Ashley and love it for modern furniture for great price. Since moving here, I’ve received nothing but damaged furniture that has been the biggest issue with customer service to fix. Customer service also never answers the phone, seriously, never. The furniture we received was very cheaply made, which is very different from past experiences. Spend a little bit more and buy quality furniture elsewhere.