Ashley HomeStore Cumming, GA 30040

I went in August 22nd to purchase 2 mattresses, and 2 frames. It took 2 weeks to get one frame (just the frame, no mattress..) Thus far we've gotten like 5 different delivery dates where I've had to call the corporate line to find out that my delivery has been moved yet again! No email, no phone call, no text, nothing to indicate why my delivery has been moved. The store? Hasn't contacted me at all, they don't care about their orders. At the store they told me that the thing that would take 2 weeks to get was one of the frames, last week that I had a delivery date on Sept 15th they told me they were waiting on the mattresses. Something they never told me about instore. Now my delivery is dated for October 15th. That will be a week shy of 2 months since I went and paid for my order. Worse case is that we made these purchases because we bought a new home and my mother and little sister NEED a bed. Not because we are redecorating and just cause. It's a necessity. Worst experience, worst customer service, worst fulfillment, overall, if you need something do not do business. Ive been on hold so many times and the funny thing is that their recording says that they have warehouses and they ship and yadayadayada, hilarious when they cannot even fulfill two basic mattresses and frames.

Great service by Mike G!

Rick Sr. Was awesome in helping my family to find a great recliner for their papa needs. Thank you Ashly for all that you do to be a helping hand.

Fantastic customer service and great value for the money.

We ordered a TV console, was delivered with cracked wood, missing pieces, and lopsided doors. We went to the store in person and we were told they would have a new one delivered to replace the broken one. Now.... nothing....no replacement, everyone points the finger to the next person. Here we are, at square one. We will NEVER purchase or refer to Ashley’s again!!

We purchased from this location a year ago. TJ was an amazing sales man! Very helpful. I also wanted to point out how amazing the furniture repair warranty is AND the people who you call for your claims. Susan was awesome and so helpful! Very easy to work with.

Horrible customer service! Went in after purchasing multiple pieces of furniture and just wanted to buy pillows. First when trying to purchase we had to be handed off by a greeter, never seen a group of people that did NOT want to service someone. Then they rang us up at the wrong price which I turn we had to wait in a line to refund the difference. This is ridiculous and will be the last time we purchase with this company. Being a COVID environment it seems as though you would also want to keep your customers in one place but we moved to 4 places during the checkout process. Crazy! And just done!

BEWARE!!! Don’t buy anything from Ashley they will take your money and send you broken furniture or u gotta wait 6 month. Customer service is trash on hold for 2+ hours!!! AVOID AT ALL COST!!!!!

I'm have to follow up after the delivery and set-up, but their customer service is excellent.

Worst customer service ever. If you ever get anyone on the phone, they do not have any answers or solutions to your problems. I have been told 4 different things by 4 different people just today. And spent almost 2 hours of my time waiting to get people on the phone. Ridiculous. After waiting 6 weeks, finally received the desk I ordered and it is damaged. Now I cannot get them to come and get it and replace it. Good thing I used my American Express card. This was my first and definitely my last time purchasing from Ashley Furniture.

Love the furniture! Affordable and the employees are willing to work with you on discounts and pricing! My entire house is furnished from Ashley’s!

We had the good fortune to work with Rick Smith. He was incredible. We were in the store for about four hours. He moved furniture from one place to another for us. We purchased a bedroom suite, leather recliner, love seat, and ottoman. We were from one end of the store and back. He has the patience of a saint. A very special young man. A GREAT experience.....

Friendly service with a wide variety of home furnishings to choose from.

I’ve had the worst experience with them. We bought couches about 6 months ago and they charged us for an assembly fee, even though we declined it. So they compensated and sold us a discounted tv stand that was supposed to arrive assembled. It wasn’t assembled so the delivery guys didn’t even come to my house. They just came again, 4 months later, and the tv stand wasn’t assembled AGAIN. Now I have to wait another week for a technician to come assemble it. ABSOLUTELY RIDICULOUS. I had to wait on the phone for 20 mins just to hang up and call the customer service line. I do NOT recommend this store.

If I could leave no stars I would. My wife and I just had a baby and she’s feeling very sad because she no longer has her own source of income so I wanted to make this experience buying new furniture special for her so she could feel like she was still this decision maker. TJ? I think it was (I do not have the gentleman’s card on me) but he was not great and we did not purchase anything due to our experience. He only spoke to me barley made eye contact with my wife as if she was not a person and acted like he was to busy to consult with us on moving forward on a purchase. This does not seem like a very progressive company considering the minimal respect my wife received while shopping with me for furniture.

I thought Ashley’s selection of sofas was really good. Chris, our salesman, was very helpful, but didn’t hover. He gave us the space we needed to look for ourselves and discuss our purchase. Overall, I don’t believe we could have had a better shopping experience.

If I felt more inclined to, I would give this store more stars based on previous experiences before yesterday. My roommate and I have visited Ashley a total of three times now. The first, we were greeted and assisted by Mr. Chris Patton who was very kind and more than helpful, but we were not quite in a position to place an order yet as we were not scheduled to move in until weeks later. The second was last Thursday, where we were largely ignored due to what my roommate and I believe is a slight age bias. We were in the store for almost an hour before we were approached by Cody, the sales manager, who was incredibly helpful and we very much enjoyed the time he spent walking us through the store. My roommate and I are not easy customers to please as we have different tastes in texture/color/style. Cody was very patient with us and let us take our time deliberating. When we returned Saturday to make a purchase, Cody was not there but we just wanted to make sure the couch we picked out was right for us and get measurements ourselves one last time. When we approached the front podium, I asked the woman sitting there if we could potentially borrow a tape measure (we forgot to bring ours) so we could compare the size of the space we had to the size of the couch. While I did try to explain our situation, Ms. Hoy was more than insistent upon showing us how the dimension sheets work. Well, last I checked, I wasn't dropped off the turnip truck yesterday, and I do know how to read. I continued trying to explain that we weren't trying to measure the physical couch and that we already had an associate in mind that had worked with us previously: either Cody or Mr. Patton would have worked just fine. Insistent that she needed to be our sales associate, my roommate and I gave in and followed her to the couch we had chosen. She was very knowledgable of the dimensions of the couch and the fabric we had chosen. As I have a service dog, she was very polite and treated us as regular customers which I appreciate beyond measure; however, in passing I had mentioned an accent chair that she could not seem to drop. My roommate and I explained we would not be purchasing an accent chair in the near future, but the couch we chose allowed for room in the budget to get one eventually. She continued to lead us around the store and show us abstractly patterned accent chairs that my roommate and I agreed were not to our liking, she blatantly ignored the size restrictions we placed on the chair (we have a small apartment, and were very specific about size) and even after stating that we had no interest in purchasing any of the available options, she continued to insist that "a glance wouldn't hurt." While I do understand that sales associates operate on commission, I don't appreciate being pressured into a large financial decision I clearly expressed I wasn't ready to make. After all, we are college students and the accent chairs that were being shown to us cost significantly more than the couch we bought. After finally going to checkout, the pressure started in on the extended warranty I had no interest in purchasing (which is my right to choose as a consumer). Time and time again, she wouldn't drop "getting me a lower cost warranty." My roommate had to get slightly abrasive before Ms. Hoy dropped the matter. While overall polite and knowledgeable of the inventory, we were both slightly irritated with the experience. I hope to keep our business with Ashley in good faith, but commission poaching and pressuring customers into financial decisions for personal gain pushed a few buttons for us. 5 stars for Mr. Patton. 5 Stars for Cody. 3 stars for our most recent experience at Ashley HomeStore.

I went to place an order online but figured I would go into the store and check everything out before pulling the trigger. The instore experience was good except I was told the originally delivery date of that weekend was no longer available and it would be a little longer than expected. However, they could not give us a date. I said no problem but asked if I was charged right away to which they replied yes but you should have it in 2 weeks. My card was charged $3500 and 2 weeks later I had not heard anything. I called customer service and found out that it was late September now that I would be receiving the item. We had just moved and couldn’t wait that long on a bed so I decided to cancel. I spent 30 mins on the phone cancelling the item. I was told the cancellation request takes 24 hours and then 3-7 days to credit the account. Well 8 days went by and I checked my card and the charge was still on there. I called in once again and the automated system said my item would be delivered September 29th. Waited another 20 mins to speak to a rep only to find out the first cancellation was never completed and it had to be done again. I have lost all faith in this company.

This particular ashley the customer services was super poor i got the and no one salesmen aproach us to help so we left