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Ashley Store | Cumming, GA 30041
Ashley Store
Store hours
Open today: 11:00 AM - 07:00 PM
About Ashley
The Ashley Store in Cumming, GA represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
Welcome to Ashley in Cumming, GA
At Ashley Cumming, we love helping customers in Forsyth County, and the Atlanta metropolitan area create homes that build lifelong memories. We’ve been a style leader and trusted partner in home furnishings and decor since 2007. We are a talented team that has a customer-focused, consultative approach to help you find just the right furniture and accessories for your lifestyle and your budget.
Discover Style, Quality, and Affordability
We’re delighted to feature Ashley exclusives and trendy designs like the contemporary Modern Refinery line. Highlighting earthy details, it features posh upholstery, blackened wood finishes, antiqued metal accents, wire-brushed textures, and ample yet convenient storage.
We also carry a wide selection of sectionals and sofas, leather reclining furniture, and outdoor furniture. You’ll find exceptional craftsmanship, such as our exclusive platform foundation system, high-performance fabrics, and all-weather resin wicker frames.
Your Go-To Mattress Store Near Cumming, GA
Because Ashley Cumming is a one-stop shop for both furniture and mattresses, you also save on furniture whenever you buy a mattress. Customers love the qualities of our Tempur-Pedic and other leading-brand mattresses, including Serta, Sealy, Simmons, Stearns & Foster, and our own Ashley Sleep line. We also have the innovative Purple Mattress, which includes a grid system to eliminate pressure points and allow for cooling airflow, providing remarkable support and comfort.
Ashley Cumming Gives Back
Here at Ashley Cumming, we’re honored to give back to our community through several social responsibility initiatives, such as Ashley’s charitable Hope to Dream program. Our store donates a portion of its mattress sales to this program, so deserving children can receive their own beds, including twin mattresses, bed frames, pillows, and bedding. We believe that helping children get a good night’s sleep empowers them to lead healthier, more productive lives, and we’re proud to say that more than 125,000 children throughout North America have received beds of their own because of this program.
How to Find Us and When to Visit
When you’re searching for furniture stores in Cumming, GA, you’ll find Ashley conveniently ready to serve you at 2475 Market Place Boulevard in the Market Place Shopping Center. Stop by any day from 11 a.m. to 3 p.m. if you’re pressed for time and want to avoid a crowd. Otherwise, our friendly staff is here for you daily from 11 a.m. to 7 p.m.
Ready to learn more about Ashley in Cumming, GA, or schedule an appointment with one of our experienced sales staff? Please call us today at (770) 292-8020.
Customer Service
In-store offers
What our customers say
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Chris Patton was very helpful and knowledgeable when we bought our Belcaro love seat, two chairs and two ottomans. Recommend him highly
Hours of wandering thru the store. Victoria was very patient with us!
Dylan, the store manager, has been a great help to me and my family. We've had some trouble with our delivery, but he was quick to remedy the situation. The girl at the service desk was also a great deal of help to us. Dimitri, the service tech who helped us with our furniture was also splendid. Overall, A+!
Wonderful selection of furniture to choose from and reasonable prices!
Started off as a good experience, but went downhill quickly when the bedroom set, which was on backorder, kept getting rescheduled and not delivered. They split the order and rescheduled the nightstands 3 times. I confirmed the date/time of delivery and waited at home each time during their "4 hour delivery window." No one showed or called. So I called the driver (on the email I received), who said he didn't have it on his truck. I then contacted their Customer Service via chat. She said furniture was still on backorder and knew nothing more. I asked them to have the Store Manager contact me, and s/he never did. I understand when items are backordered, but after 12 weeks and multiple confirmations to deliver... I just don't understand how you schedule furniture delivery without actually having said furniture on the truck to deliver. This is compounded with no follow-up by a human to explain what happened and how they're going to make it right. I only get more automated emails and texts about another "ghost" delivery. Very frustrating.
We got here to get some furniture for our new house and absolutely loved it. Met George, treated us kindly and helped with making choice, and educated on the furniture rather than just sell us the most expensive things. Costumer service is absolutely Must visit if you are looking for furniture. Thanks for the service George!
George was an exceptional sales man and helped us to make the perfect selection on our new couch and recliner. He was nice, funny and we loved our experience with him.
George was the best. When we walked in he greet us with a smile and we loved dealing with him. I will be buying more furniture. From him
Went in the store to look at some furniture. Ended up purchasing due to the employees being so friendly and knowledgeable. We worked with George who was extremely personable. We can’t wait to work with him for our future purchases!!!
Our experience was great! George was helpful and honest. He was there to answer any of our questions and help us purchase a table set but gave us our space to look around on our own and did not try to oversell. It was a pleasant shopping experience!
Thank you Vicky Barth. Nice experience we had today
I have had the same furniture for the last 12 to 30 years so I felt it was time for a refresh. I went to Ashley Furniture as I really like what they have to offer as it seems like good quality furniture. Meredith was extremely helpful and pleasant. She spent a lot of time with me showing me all the different options I wanted including bedroom furniture, great room furniture, mattresses and patio furniture. I am very pleased with the whole process and I even got 72 months interest free. I highly recommend the Cumming location and you may want to ask for Meredith as she was very professional and helpful.
Completely satisfied with my shopping experience. Meredith was exceptional!
Enjoyed visiting your store. Ask for George Hulshult, he's very helpful!
Great experience at the Ashley Store in Cumming today. No pressure to purchase today made shopping pleasant. Rubin our sales associate was great at checking in throughout our visit and helping us locate a couch that would meet our needs and expectations. This had to be one of the best experiences I have ever had at a furniture store because we weren’t constantly bothered by a sales associate. Great promotion and excellent customer service from Rubin helped us make our purchase at this location today. Looking forward to shopping sales at the Ashley Store Cumming location again. Thanks Rubin.
Mira is fantastic !!
There was an issue with one piece of furniture. Ashley took it back, and delivered another piece the next week. Both times delivery guys were nice and courteous. Good experience.
Quick and Easy purchase! I told my sale person Vicki what I was looking for. She listened to my must haves, showed me a sectional set and done! Vicki was very knowledgeable and helpful from start to finish!
I had a great experience at the Ashley store thanks to Victoria’s excellent service. She was knowledgeable, friendly, and truly cared about helping me find the right items. Her manager deserves credit, too, for leading a team that values customer satisfaction. Thank you both for a positive shopping experience!
Enjoyed the experience. Employees were very friendly and helpful. Enjoyed they were not intrusive as I was browsing but were readily available if I had a question. Highly recommend.
Very positive. Salesperson was helpful, but not intrusive. Range of choices was quite extensive.
Had a wonderful experience with sales lady Vicki Barth. Top-notch experience.
Tash was absolutely amazing! Super helpful and supportive. Answered all of our questions and was super patient with my wife and I. Definitely go see Tash!!
I recently came in to purchase a couch and was helped by Reuben. He made the buying process fantastic and we really enjoyed our experience shopping at Ashley Furniture.
Thank you so much Vicki Barth for your help and explaining everything def come back for me
Found what we were looking for and the salesperson, Vicki was very knowledgeable and helpful (and let us look without bothering us😊)
Tash was a great help. Knew exactly what I wanted and she helped me find it.
The sales associate was wonderful. That's about it customer service through corporate is a joke. Don't get me started on how it's taking 3 different delivery days to get all of our furniture and no one knows what the other one is doing
After weeks of searching, we found an affordable bedroom set. The sales person was not pushy & very helpful.
Warranty is an absolute joke they will not cover anything!!
Staff very professional and helpful. I felt no pressure but found what I wanted.
Love everything we bought for our new house! Everything is lovely and well made.
Great store, great sales person, sorry I can't remember her name. Love our Rugs, just what we were looking for!
Rubin was wonderful! Helped us pick out a living room set and he made it an excellent experience!!
Great business with even better people! This is my go-to location when looking for furniture.
Was in search of one more barstool that was discontinued and they had it! Great customer service!
Im order round table and you take 7 weeks for delivery, I call to mine times for ask. Always someone say next week, next week that was no good. I guess no buy more Forniture from you store
Absolutely regretful, I will never shop again. They give false deadlines to get orders and then deny it.
I bought a house full of furniture. After being told it would be delivered on a certain date some has been delayed 3 times. They delivered half my bed and when I ask if I could just return that piece since the other half was back ordered I was told no. I bought the Reguard protection and was told if I had any problems they would help me. I have been trying for 2 weeks to get reguard to come out. When I called my local store I was told that was a separate company, they didn’t have anything to do with it and they have not only been rude but very unhelpful. I am so disappointed in my experience with them.
Terrible service from store. They just pass it to corporate which is an operator from another country. Broken English and won’t listen to what the problem is. Avoid this place!
We needed new sofas for our living room that would be dog and child friendly. Ashley had a great selection and our salesperson was great at helping us find what we needed in our budget. It was a very simple, laid back shopping experience, even with our crazy kids in tow. Highly recommend Ashley furniture for quality, price and ease of purchase.
Average service. Average prices. Feels like a used car selling experience. Wasn’t anything to write home in excitement about. Item went on sale before it was delivered, I called the store to adjust the price and it was like pulling teeth. Some things that should be a positive experience just go south quickly when you have managers who really just don’t care about customer service and simply just think about their title, it’s never good for a business. If you don’t like your job, move on, be adult enough to own it.
all furniture came damaged , multiple times , took 3 months and 8 deliveries to have my bed complete
Worst company I have ever done business with. Furniture arruved from China damaged and it took them over 2 months to send someone out to fix it. Customer service is in a foreign country as well. Local people acted like they didnt care. I will never shop there again.
Thanks George! I had an excellent experience at Ashley, thanks to George. He was incredibly knowledgeable, patient, and went above and beyond to help me find the perfect pieces for my home. George took the time to understand my style and needs, guiding me through options without any pressure. He even provided helpful tips on care and maintenance, which I really appreciated. His attention to detail and customer-focused approach made the entire process enjoyable and stress-free. Highly recommend asking for George if you’re shopping here – you’ll be in great hands!
I can’t say enough good things about our experience with George at Ashley Furniture! From the moment we walked in, he went above and beyond to ensure we found exactly what we were looking for. George listened carefully to our needs, helped us narrow down options, and used his expertise to guide us toward the perfect couch, nightstand, and other items that would complement our space beautifully. George’s patience and genuine dedication made the entire process enjoyable and stress-free. He didn’t just try to make a sale; he truly cared about making sure we were completely satisfied with our choices. He answered all of our questions thoughtfully, never made us feel rushed, and even offered design tips that helped us visualize everything in our home. Thanks to George, we walked away with furniture we absolutely love, and we’ll definitely be recommending him and Ashley Furniture to friends and family. If you’re looking for someone who’s knowledgeable, personable, and truly invested in customer satisfaction, ask for George – you won’t be disappointed!
Thank you Francisco for your help!
Thanks again, Rubin was awesome! Patient, informative, and helpful. 👍 Thanks
Vicki Barth is an incredible Trusted Advisor. She made our buying experience completely seamless and totally enjoyable
Wonderful experience! Meredith was very professional and kind. We definitely recommend them to anyone in need of good quality furniture!
Francisco was awesome to work with. He is very knowledgeable, polite and not high pressure.
George was incredible, Professional, funny and make my visit a Great experience. 10 % off I love Shopping at cumming location! Thanks George!
Very impressed with Ashley furniture store in Cumming GA. My husband and I were very very impressed with sales associate Gorge Hulshutt. I taught customer service for about 10 years and Gorge is one of the best! He listens to us, he's a people reader, meaning he listens, watched and then went forward. Wasn't pushy cause he read us. If he would have been pushing we would have walked out. Cause we had other places. I can't compliment Gorge enough. And the Manager is one of the best. Those two made me missed my days of working. And we had our other furniture living room, for over 20 years and it still was nice. Got to say we really love our new furniture. If people want furniture that will last a long time, Ashley furniture is the place to buy!!! Lee and Edie Walters
Vicki B was helpful and efficient with our furniture purchased!
Picking out a new bed frame and mattress was a great experience thanks to Meredith Nesbitt! She was so knowledgeable, patient, and helpful throughout the entire process. I will definitely be returning to Ashley again for my next big furniture purchase and I know who I'm asking for to show me around 🙂
Vicki was great!
Great experience! Our sales associate Rubin was incredibly patient, helpful in every aspect, very knowledgeable, and even stayed an hour and a half late to accommodate us in our purchases. Stellar service!
Today I went to Ashley furniture store in hopes to furnish my new home. We were quickly greeted by George from the moment we stepped in the doorway. Not only did George give us his honest, intelligent, and well thought through opinions, but George also made sure that furniture shopping was a fun experience for us and him as well. We most definitely we will be coming back and referring people to this furniture store. If you go make sure to ask for George!
Our representative George went above and beyond to help my family choose the furniture that fit our vision perfectly! We are MORE than pleased with what we purchased and highly recommend George to anyone who wants someone honest and knowledgeable for your furniture needs. He doesn't pressure you or hover....but was right there whenever we needed him. 100% Thanks George
Rubin was a great help to us and our family.
Excellent service. Good price.
Rubin was great to work with! Showed me exactly what I needed to look at. Very efficient and kind.
Reubin was absolutely outstanding! Excellent and speedy service. Highly recommend! Ask for Reubin!!!!!
I have had the worst experience with this store. The delivery team damaged my house. The mattress they gave me was defective and I couldn't get a refund. My only option was to exchange the mattress or buy a more expensive one. I ended up going with a more expensive mattress and they ended up overcharging me for it. It took awhile to get a refund from that. I have yet had anyone reach out to me about my home damage. I went ahead and paid someone to fix the home damage and keep getting the run around on getting reimbursed for the home damage. Also i was insured that I would get a new delivery team for the new mattress given the last team damaged my house and they sent out one of the same guys and it was still a subcontracted delivery team. I advise not to buy from this store! They do not care about the service they provide to their customers. The delivery team crushed my plants outside, slid the furniture through my house instead of carrying it, blamed a stain that was on the furniture on their skin coming off on the furniture (had to prove to them that it wasn't their skin by trying to clean it myself while they were there, and they refused to take the stained dresser back with them), placed their wet water bottles on my new furniture. Overall extremely dissatisfied with Ashley Furniture!
My fiance and I are shopping for our home. We didn't really know what style we wanted or what we were looking for. We almost settle on a clearance bedroom set & ended up asking the store designer, Camille her opinion. She took the time to walk throughout the store with and helped us combine our styles. We purchase the Jorlaina set, which made my fiance very happy. We also bought additional accent furniture & a great tv stand and we love it! Dillon closed us out and made the process go smoothly! We will definitely be back.
Ashlyn was a very nice lady and was extremely helpful. 100% would recommend and continue to come back.
George was an amazing sells representative for my husband and I! He was so honest and willing to help us in every way he could.
Horrible and rude customer service provided by Ashlin at this store. She told me that you are refusing our product, so we have stopped delivery to you. I said that if you are going to send me a damaged coffee table, we won't accept it. This even came from the Ashley technician stating that if there are gaps between the tabletops, we should not accept it. Then she goes on telling me that that's how they are made by the manufacturer! I said, "Well, it's your name, Ashley, attached to this product, not the manufacturer." She said it was perfectly fine to her. However, I said, "Did you take a look at one of the legs of the table? It is cracked from the leg." She then said, "I didn't look at it." Well, then I said, "You just said that it was perfectly fine and that it's how they are made by the manufacturer." At the end, I said I would like to complain, and she said I would be complaining to her as her boss, Dylan, was not there. Then she said, "Now I will hang up, and you will get nothing from us." What a rude person representing Ashley. Zero stars
Vicki made my experience seem less and effortless. She was beyond qualified and allowed me to roam the store and make my choices based on my needs
Vicki was very patient with me as I was trying to find a dining and kitchen table to match for our nee house. She was so sweet highly recommend her at Ashleys!
I just recently purchased a new sectional from this store. I interacted with several sales people and they were all great! Tash helped me and answered all of my questions and sealed the deal. She even offered to let me bring home her tape measure when I was unsure if the couch was going to fit. It was great experience overall!
Tash is helping us with good customer service.
Kristine was GREAT!!!!
We had a wonderful experience with Mira and Dillon they made our dream home furniture come true!!! Will definitely be working with them in the future!
We had a great experience with George. He was very knowledgeable but wasn’t pushy and kept our best interests in mind. We will ask for George in the future.
My child loves this place, he calls it the couch castle. We recently visited to get my mother-in-law some furniture for her new condominium. We looked around, and we met George H,, not sure I can spell last name. George was very attentive to us, but he didn't helicopter like most sales people which drives me crazy. All we really had to do is look at him, and he was like radar on MASH, he was there. VERY INFORMATIVE AND KNEW HIS BUSINESS WELL. I would encourage anybody who does not like shopping because of sales people, to shop here and ask for George H.. You will find what you need, and he is very good asking questions to help us choose properly. Apparently we really needed help in that area. Our ideas, we're quickly turned into a realistic plan for her layout and it is challenging. After we looked around and got the information we needed from George. We reviewed everything at her condo, and loved the ideas we worked on with George. I recommend you visit and see what magic George can do for you. Great guy, thank you for your efforts and kindness George. I will see you soon. Everything is going to work perfectly after we reviewed her home, and measured what we chose for good fit. Perfectos!!!
George is a awesome salesman. We purchased a dining set and also 4 pub chairs. Will be coming back to see George again soon for a living room set.
Rubin was amazing! Very helpful and understanding.
We had a very positive experience with this particular store. Very nicely organized with friendly staff. We would like to say special thank you to our sales rep Viktoryia S. who helped us with the purchases. She was very knowledgeable, patient and polite with us, we had a stress free experience. We will definitely be back to this store.
We visited Ashley today and Tash helped us. She was wonderful and helped my mom find the perfect sectional for her new house. Thank you, Tash!!
Francisco and Dillon were so helpful, and made the process so easy! We’ll definitely be back the next time we need furniture.
Mira was great to work with, so nice and very helpful!
Amazing, attentive, all of the above!
Francisco was a great help in finding my bedroom pieces. He helped me get all available discounts and more!! Thank you Francisco for having patience with me and helping!
Francisco was great! Very attentive but doesn't hover. Which we appreciated as we browsed.
Wonderful selection of furniture! The staff was very helpful. They patiently guided us through the selection and purchasing process.
We had a wonderful experience with George today. He answered all our questions and we felt comfortable with our purchase.
Francisco was wonderful! Great store, excellent selection. Will definitely come here again when we need a new dining room set!
Great customer service, we highly recommend working with Chris!! We’ve gotten our sectional, dining chairs, and a mattress from them!!
George was great! They had a wonderful selection. We would definitely shop here again.
Meredith was awesome 👏 Thank you for your great customer service. We’ll be back for more items later!
We had a wonderful experience at Ashley today! We purchased mattresses, furniture and lamps. Dillon, the store manager, and George, the sales associate were both incredibly kind and so helpful!
Update: After I posted online review, I immediately received call from store general manager. He resolved the issue by refunding the amount for the item I wanted to return. I would advise everyone to buy online from Ashley rather than in store due to lack of return policy. Original review: BUYERS BEWARE!!!! This store does not have return policy. Anything sold at this store is final sale. The sales person won’t tell you. I was under impression that stores would have same policy of 30 day return policy as online at ashleyfurniture.com, but on the contrary this store don’t have return policy at all. They advertise 0% financing at door but won’t advertise that all sale are final. I wanted to return a small item (end table), went to the store, they opened a case for corporate to review, then denied. Absolutely pathetic. I have another large order of bedroom set yet to be delivered. I will cancel that.
I have never been to an Ashley furniture before today. Kristine Hoy was the most excellent help and gave my fiancée and I the best service. We got the cutest dresser for our baby boys nursery. We will definitely be back & absolutely recommend this store and location!! Ask for Kristine!
I really liked the store, it was spacious and clean. But most of all I liked Victoria, who helped me choose a bed. She suggested which one was better in style, color scheme and price. I will definitely come back to Victoria for the best service.
George was very helpful! Give this man a raise!
My first experience with an Ashley store and it was great! Outside of dealing with financial decisions, you expect a true caring associate with ample knowledge to help you in your search. My wife and I received that the second we walked in from George. He gave us his time, knowledge, and allowed us to make decisions without forcing his opinions. I would go back and ask for him specifically next time. Absolutely stand-up and quality service. Looking forward to my two new couches!
George was incredible!! He made the entire process seamless! Thank you for being so amazing to our family! We will definitely be back for any furniture needs in the future!!
I had a great experience at Ashley! Camille found the perfect living room and bedroom furniture for my new home. We will definitely be back soon for our dining room and accessories!
Vicki & Ashley were extremely helpful in navigating all the selections that they had available. Were understanding of our needs and we're able to find the perfect sofa to meet our needs and made the whole process easy to navigate. Highly recommend you go see these wonderfully ladies for all your furniture needs
Francisco was very helpful! We can’t wait for our new kitchen table.
Recently purchased a sectional sofa from George Hulshult at Ashley in Cumming. Honest, most pleasant salesperson I have worked with in a long time. He worked with management to adjust our delivery after an anticipated delay, right before Hurricane Helene. We went back to order an additional sectional piece, and he was just as helpful. Highly recommend.
George was great and so easy to work with!!
Had a great experience purchasing new furniture with George. He was super friendly, humorous, and knowledgeable. Highly recommend working with George and shopping at this Ashley location!
Great show room. George was very friendly and helpful.
Kristine was wonderful to work with! She provided excellent customer service and was very informative. Next time you drop in ask for Kristine!
Rubin was friendly, knowledgeable and not overbearing. He educated us on the new sofa cushion support systems, and the performance fabric. We purchased a new sectional and were able to utilize the interest free promotion via their Synchrony card.
Kristine was great in assisting us find the right sectional for our home
Very good experience with Vicki Barth. She did responded well with all the questions I had and shown all the products I am interested. Thank you Vicki
George is the greatest sales person ever
We have had an outstanding purchasing experience with Mira, a Sales Associate at the Cumming location: My husband and I have purchased many pieces of furniture from Ashley. Our recent order included a sofa sleeper. Unfortunately, the sofa sleeper was damaged during delivery -- and we did not notice the damage until the delivery drivers had left. Mira was instrumental in making sure we received a replacement for the damaged piece very quickly. She's terrific!!
Today I had the pleasure of meeting a wonderful associate by the name of George. George works at the Ashley furniture store in Cummings. He was very professional, kind, and had great customer service skills. I cannot have asked for a better experience based on his knowledge and happy spirit. Thank you George for doing an amazing job.
George was fantastic! Very knowledgeable and helpful when it comes to longevity, design, and always puts the customer first! Made the experience much more enjoyable! Highly recommend!
Tash was amazing! Moving from a new state she was very welcoming and help us find the right furnitures for our new home. Lots of selections and reasonable prices.
George is the GREATEST!!! I definitely recommend him!!
George is very good and helping.
(Translated by Google) Good attention, Mr. Francisco, my girl leaves very happy. (Original) Buena atención Sr francisco mi niña se va muy feliz
Out of all my experiences this one it’s being the best one , 5 starts is not enough …..is so hard to shop for furniture, and Mira the associate at Ashley Furniture at cumming location, made so easy for us. She always had a smile and answer all of our questions. The store is beautiful clean and organize and all the staff is very friendly. We look forward to buy more things in the future at Ashley Furniture
This Ashley Furniture location is awesome and the staff was great too. It was also VERY easy to do business with our showroom representative Vicki. She was so sweet and let us do our thing…until we started bugging her.😎 Thanks to all involved and also to Ashley at customer service for the measuring tape!💯
Rubin was knowledgeable and friendly. Great to work with
Vicki Barth was so helpful. Help put together our rooms of furniture and highly recommend!!! Nina Waite
Vicki was awesome as always. We came in for living room and dining room furniture . She helped us get everything pulled together so it’s going to really compliment each other. Thank you Vicki!!
Really good customer service
Francisco was incredibly helpful in my search for a recliner!
Tash was amazing!!! She was so sweet and helpful! I will definitely come back to see her for any future purchases!
Wonderful experience at Ashley in Cumming! Worked with Tash and she was amazing!! Highly recommend
Mr George was exceptional and very excellent work ethic. I will refer people to him.
George at cumming branch is awesome! Good customer care ever...
We’ve purchased from here several times for different rooms/furniture. Today we came in for new sectionals and George helped us find what we needed with a great sense of humor and eagerness to accommodate. Great customer service. Have never been disappointed here.
Carol T was amazing and she made sure I what I wanted and more . Very clean and professional setting and very satisfying purchase.
Meredith was helpful and patient and helped us get what we are looking for.
Thoroughly enjoyed working with Tosh. She was professional. She was knowledgeable. She was considerate of our needs and was honest about selections. Would come back and see her in a heartbeat. Thank you very much. Very good experience.
Ruben was informative and super helpful on helping us find exactly what we needed within our budget.
Went to an Ashley furniture, looking for a sofa bed and met George, who was phenomenal with, helping me to place my order. He was informative, funny, and extremely professional. The store has a plethora of furniture in all types of styles euth reasonable pricing. Highly recommended.
Came in to choose between a few sofa set options. George met us with a smile and was a great help deciding between options. He was extremely honest when we discussed options and had several great tips for caring for the furniture long term. We eventually decided on a set and Dmitriy with their warehouse crew was great! He helped us load up what we could on this trip and made sure everything was protected and tied down.
Francisco was THE BEST! Great service and just a kind human!
George Hulshult was awesome!!! He is the best sales person!! He made everything so easy and smooth!
Kristine was amazing. Long time customer and we had the best experience. 10/10!
Carol T and Dyllon helped me out on a day where people aren’t even supposed to be working! With great service and timeliness. I really appreciate Ashley for even being open and having such great employees.
Kristine was awesome!! Great experience.
Just left Ashley furniture feeling so great about our purchase!! George was the most phenomenal help & can’t thank him enough for everything he did. If you go in i highly recommend George!!
George helped my wife and I find the perfect sectional for our home. He was extremely friendly and informative!!!
George was very knowledgeable about getting the best deals and stuck with us after hours to ensure we could get the right table!
Francisco provided an excellent shopping experience. He was patient, attentive, and went above and beyond to help us find the perfect pieces for our home. His knowledge and dedication ensured we got a fantastic deal. We are very happy with our purchase. Highly recommend!
Kristine Hoy was great to work with. We bought for the entire home so a large purchase. She was not only knowledgeable but also friendly and patient throughout the process. Highly recommend!!
George was great. Extremely smooth buying process. Casual all around and great experience buying furniture
George H was an exceptional salesman. He did not constantly follow us around and allowed us space and time to look around the store. He did check back to answer any questions. He was very knowledgeable about all the products we were interested in I greatly appreciated him not being pushy and that is the main reason I decided to purchase from Ashley. George was very personable and professional. I purchased a bedroom suit with mattress, a couch, and a love seat sofa. I will definitely shop at Ashley again because of my experIence. Thank you George for all your assistance!
Had to come back in to get patterns for wifey. Thanks to George again. To whom it concerns:I truly believe that George Hulshult at Cummins Georgia store is the Best salesman EVER. If I have questions,he Finds the answer. if not known, instead of some lame response to get me out of the way .You should have him Teach your salespeople,instruct them to learn How to be a sales man. Thanks,Tim A. In rehashing my praise of George Hulshult, I was in the store this week,and a couple was rude as hell to George (He hadn't seen me), and asked this couple "Can I help you"in George's way, and was told just leave us alone,in a way that was shocking to a 50 year old enthusiast, making me remember why I hated customer service. They took their days hatred for the world and the people in it. I , personally would have been fired or thrown in jail, but this guy (George) actually asked them to help them in a way that,I think,he was just wanting to make their day better. Kudos,George,kudos.
George was amazing to work with. He spent hours with us to help us pick out furniture for multiple rooms. He is very helpful and cooperative and looks out for the best of the customer. Ashley has been our favorite store for years.
Carol T was super helpful and listened to all our questions and concerns!! Highly recommend working with her!!
Kristine was amazing! Very helpful and informative. We will definitely ask for her again next time.
Fantastic shopping experience, amazing customer service, and painless checkout process. Can’t recommend working with Rubin enough!
Great experience! Great staff. Easy in and out. Ask for Rubin—he was great—he will take care of you!
Work with George. You will not regret it.
Francisco was wonderful and extremely helpful with picking out my daughter's bedroom set. Thank you!!!
I don't like long posts so suffice it to say that they had what we wanted at the price we wanted in the time frame we wanted for an entire apartment of furniture. Working with George and Dillon was a pleasure.
George was great to work with!
We came to Ashley today to purchase a sofa for an apartment. I was not looking to spend an exorbitant amount of money and Vicki was excellent! She did not try to pressure us into a sale or upsell us any items because she understood what the end goal was. I love that she let us lead but was very much in control of the sale. She was engaged and extremely knowledgeable. We will return to see her on next visit!
George was great! He was super helpful, thanks George!
Excellent customer service!! Vicki helped us choose the perfect sofa for our family room. She recommended the perfect sectional, helped us design a great layout. Is the perfect sofa for us that allows our pets to enjoy the sofa as well, with piece of mind that the cushions are washable. Highly recommend aiming for Vicki!
Vicki was very helpful and patient while working with me purchasing a new sectional.
George is AH-amazing!! Saved my order with last minutes add-ons.
Quick, easy purchase, great customer service!
Very knowledgeable and informative and pleasant.
Carol helped me find exactly what i was looking for. Great people definitely worth stopping and checking it out
Great job very knowledgeable thank u francisco
George Hulshult he is the best seller in the store, very friendly.
Carol found my boyfriend and I who are first time buyer , our dream living room set. she was extremely patient, kind and helpful and showed us many many kinds until we found our dream one!
George was very helpful! I totally enjoyed my experience. George was very knowledgeable! I recommend if go to Ashley in Cumming…..see him!!!
I just had to share my experience with George at Ashley, Market place location. He was absolutely fantastic! From the moment I walked in, he greeted us with a big smile and was super eager to help. He took the time to figure out what I needed and gave me some great suggestions that really helped me out. His friendly and happy vibe made me feel comfortable making my choices. Overall, I can't recommend George enough if you're looking for someone who's friendly and knows their stuff. His commitment to making sure I had a great experience was awesome. Thanks a ton, George, for making my shopping trip so enjoyable!
George absolutely crushed it! Got me in and out within minutes. Didn’t try to sell me anything, he let me look around the store on my own with no pressure. I will absolutely ask for George every time I come in!
Our sales person was the best of any salesman I have ever dealt with. Go in and ask for George. Very knowledgeable about everything. E joyed our time shopping with him.
Thanks, George! Excellent customer service! Helped us find just what we need!
George was awesome. He listened to our needs and we found the perfect item. Thank You George for all your assistance. C. B.
George was great to work with. We told him what we wanted and he led us right to it!
Friendly and knowledgeable
Vicki is very helpful
Best furniture buying experience! George went above and beyond to help us and our girls. Go find him people!
I visited the store today and ended up buying a Recliner sofa along with the Love seats. My experience has been wonderful, George helped me in finding the right furniture for my needs. He has an extensive knowledge in the furniture section and he went above and beyond in answering every question of mine.
This was very easy and Carol T was awesome. We furnished our whole bedroom and living room
Carol was helpful in finding a sofa and loveseat within my budget.
(Translated by Google) Francisco, excellent seller, I will return for more furniture for my house. (Original) Francisco, excelente vendedor, volveré por más muebles para mi casa.
(Translated by Google) Francisco is an excellent salesman. He advised us very well and we were able to do a good business. Thanks for the attention. Highly recommended. Thank you (Original) Francisco es un excelente vendedor. Nos asesoró muy bien y pudimos hacer un buen negocio. Muchas gracias por la atención. Muy recomendable. Gracias
Great experience picking out outdoor furniture with George. Very informative and we had a great time too! Can’t wait to get the product!!
George is great! Fun experience and he was very thorough and helpful! 5 ⭐️’s
Great service, super easy to go through the process of purchasing new furniture. Welcoming staff and great pricing!
George was amazing. Incredible helpful, kind and a wonderful personality. George was very attentive to my needs. Thank you George for being a breath of fresh air . I will recommend anyone to come to see George who is in need of help buying furniture
Francisco is a wonderful salesman, but my furniture was promised in a week and it took 3 months. Very disappointing.
My husband and I went to Ashley's to furniture our new home. When we entered the store not a soul greeted us. We walked the entire store and no one ever approached us to assist. Fransico was the only associate we made contact with once we made it back to the entrance of the store and I wish I hadn't his responses to us were quiet short and rude. The way he excused himself from us was abrupt. I thought he had been called on his radio but it didnt appear to be the case. I felt as if I had annoyed him in some way when I inquired about bedroom set on back order. It seemed that we annoyed him. I expected much more from Ashley's very disappointed in the experience we had.
Vicki Barth did a great job! She helped us find the perfect couch for our space
Rubin and Dillon have been amazing hosts and have a great eye. Wonderful consultants with great deals!
Vicki was absolutely amazing!!! She helped us find the perfect couch for our growing family. Every person in this store was welcoming and kind. No one tried to oversell or make us feel rushed. We will definitely come back here if we need more furniture.
Meredith was great to work with. We came back for the third time to purchase an Ashley Mattress and even though we knew what we wanted she went above and beyond to get us any deal she could as well as a great fast delivery date.
Ruben was fantastic and helped us with our purchase. Very friendly and attentive to our needs.
Vicki Barth did great as a sales advisor
Vicky Barth is the best
Francisco has helped us in choosing mattress. He has good knowledge on the mattress present. We had a good purchasing experience.
Great customer service Kristen Hot
George was an awesome help! Well definitely be back for future furniture needs.
Big thanks to George at Ashley. He managed to make what could have been a dull and stressful decision and process, a light and fun conversation. His product knowledge was evident from the start and he steered us to a great ultimate decision that we hope to love for years to come. Thanks Ashley and thanks George.
We came in for my son’s college bedroom and Vicky was an incredible help throughout the entire process. We left with all that we needed, while enjoying the process.
Not only did George help us get a couch but has now helped us get a mattress & bed I walked in not really knowing what mattress i should get but George led us to the right bed that’s best for me. I highly recommend you to ask for George. He’s the BEST !
George was great! Gave us plenty of space to check out Ashley’s selection and provided plenty of knowledge on the product we selected. 10/10 would shop with George again.
Rubin was excellent help. Ask for him, he answer all our questions give us the space and time to look.
Working with Sharon, it was the most pleasant professional experience I would say I ever had With a sales person
I visited Ashley Furniture today and had a terrific experience. Upon entry, Carol Tadros greeted me. I assured her I was there simply to browse. Although I was browsing, she was gracious and said she would make herself available if I needed her. With the pressure off, I perused the store, deciding that I wanted assistance. Sure enough, Carol took the time to answer my questions, give feedback and guidance, and assist with my purchases. Thank you, Ashley Furniture, for entrusting Carol to meet my needs.
George was fantastic. Helped us with all our needs and was incredibly helpful. Incredible experience.
George was absolutely amazing!!
Rubin helped us find a sofa we'd seen online and arranged delivery to our new apartment. We were in and out in under 30 minutes!
Carol was great and stayed over to help us
Carol was a huge help!
George is wonderful!! I wouldn’t ask for help from anyone else here! He is super knowledgeable and beyond helpful, will always steer you in the right direction for you!
George is awesome ! Will definitely recommend to all my friends and family. So knowledgeable and kind ! Wonderful experience can’t wait to see him again for more home needs.
George greeted us at the door, and was very welcoming. He definitely made being in the store and experience and a really fun time.
I met Vicky and she was very patient with me. She walked me through all my options and set everything up nicely for me. Now I’m looking forward to the delivery of my bedset. Most pleasant experience. Thanks Vicky!
You can tell they work on commissions. Could care less about what you’re really looking for or need. Carol was our sales lady. Terrible. Attitude was Walmart security at best. 200$ to deliver 6 miles away???? WHAT. customer service is a joke
Carol was great! She was very helpful in finding the perfect couch for my boyfriend and I today, and made the process seamless!
We came here just to look and fell in love with an outdoor furniture set we just had to have! George was so helpful with the entire process and answered all of my questions, and I now happily have a delivery coming this week! I really appreciated how he hung back and let us look around, but also was readily available when we needed him. Such a nice guy! This will be the only place we buy furniture in the future.
Kristine was very helpful today as we looked for a reasonably priced sofa and recliner for my dad who is in assisted living. Kristine spent a lot of time with me and answered all of my questions. I was especially impressed with her thorough knowledge of the furniture and knowing from experience and past sales which would work best for my dad. Thank you!
Carol did a great job. I found everything I needed for my new apartment
Meradith was amazing. From the moment we walked in the door she was happily assisting us with our furniture endeavors.
Carol was awesome! We needed a few pieces of furniture to complete our new house and she was very helpful!
We've ordered from Ashley twice. Once last November for our dining room table, and the other time being more recent for our new couch. The quality of the furniture is great, but both times have been a PAIN trying to get the correct piece(s) of furniture delivered. We've had missing pieces and damaged items. When we've had to send items back or wait for the second half of the delivery, there has been terrible communication between the store, the warehouse, and us. I recommend making sure you know what is going on with your delivery and get it in writing before dropping a lot of money on their furniture.
Not great on selection and the sales people are on commission, kind of like a car dealer.
I had a terrific experience with salesman Rubin. Be sure to ask for him!!!
George greeted us as we walked in, but let us browse as we pleased and was ready to help when we were ready to talk. He made the transaction easy as possible! Thank you!
Kristine was amazing!!
Vicki was great to work with! Super easy process.
Carol T. was very knowledgeable and helpful.
Sharon was a wonderful help with finding the perfect sectional to meet all our needs. Thank you Sharon! We can’t wait to get our new furniture this week.
Carol was amazing she helped me get a wonderful mattress and made me feel so comfortable she was awesome promote her!!
We worked with Rubin and it was a great experience! No pressure, lots of laughs, and a an easy purchase.
My fiance and I are moving into our new place and didn’t know where to begin to look. Carol T. came up and introduced herself, and made our decisions easy and our experience fantastic! Excited and ready to move into my new place! Thank you so much for all your help, Carol!
Sharon was a wonderful help. She was so very helpful. She made the buying experience so easy. Thank you Sharon for all your help!
Our salesman was very helpful and friendly
Wonderful experience. Mike was so enthusiastic and helpful. Quick and easy set up
It was a great experience and great workers
We came in today to purchase a bedroom set. We conflicted on what to get and end purchase amount. Carol and nick helped us out ALOT with finding the perfect set and making sure we have everything we needed and wonted a the price we could afford will highly recommend anytime to work with them. They are AMAZING PEOPLE.
Carol was wonderful. She was very patient and helpful in helping my mom select a loveseat recliner for her home.
We had a great experience buying some furniture at Ashley all thanks to George!
We had a great assistance from Vicky B. The store has a lot to offer and great furnishings. Vicky had shown us the perfect and suitable furniture that me my husband needed. Looking forward to shopping at Ashley’s again!
I was very satisfied with my experience today. George was very helpful, kind, and honest.
I received great service and found the perfect living room furniture for my new place.
Meredith handled our purchase. She was very helpful and overall excellent.
I shop often at Ashley. The sales team is always helpful and thorough. Ashley has a great selection of furniture to choose from. I’ll be going back!
George was my sales associate that helped me today. He was very helpful in showing me everything I asked about. I like that he was very knowledgeable on the products and items that I wanted. Also usually when I go look for mattresses, I get a lot of run around about the mattress quality and definite information about the humongous “PRICES”, but I finally found someone that could give me specifics on the quality of the mattresses and gave me options on different functions that came along with the mattress according to how we sleep. I will definitely be back for a sale here. Great Job George, keep up the good customer service skills.
George does a great job. He is professional and knowledgeable. Also he does not pressure or follow you around.
George was very professional, knowledgeable, and courteous. He was helpful with our decision making. I would highly recommend him. He also respects veterans. 5 stars.
Kristine was amazing! Very helpful and willing to help us make our selection of furniture. Gave us valuable information about our warranty and the delivery of the furniture! Will definitely recommend Ashley furniture and Kristine to my family and friends.
Kristine did a great job helping my grandma find a living room suite, amazing job 10/10 experience
Mira was very helpful and positive. Thanks.
Great experience. Carol was extremely helpful
Dylan and Vicki helped us every step of the way and made everything so simple!! And worked with us in every possible way definitely satisfied with the customer service!
Rubin was very helpful, professional and knowledgeable. Would highly recommend him. Experience was great and they did competitive match.
George was amazing. He made it fun, easy, and even a little adventurous when my wife came in looking for new bedroom furniture. I will be referring everyone out to come see George at Ashley Furniture.
Go see Chris, he is the best!!!
Just purchased a very nice living room set from George Hulshult. George is a very knowledgeable and friendly person. He gave me confidence in my purchase and I can honestly say it was a very pleasant buying experience. Thank you very much George.
Kristine was very helpful and pleasant to work with. Definitely will be back and working with her again.
They were under staffed when we visited but Meredith was great and helped us w all our needs. We got great discounts.
Kristine was amazing in assisting me with my purchase. She was very helpful and patient with all of my questions! I was able to get exactly what I wanted thanks to her assistance!
Kristine Hoy was very professional and most of all patient with my wife who changes her mind more than her clothes.
My fiancé and I were greeted by George when we entered the store, he was so friendly and incredibly helpful! He has a great sense of humor, and we knew instantaneously we would come back to make our purchase with him. He definitely gained some lifelong customers with us! Amazing customer service. Ashley Furniture is lucky to have such a great employee!
George was great and extremely helpful
Rubin was fantastic! He was very helpful and got me exactly what I wanted ordered quickly and scheduled delivery in 4 days! I'm grateful for his assistance!
Great customer service… and wise collection of furnitures..
George was very helpful and friendly in helping us find what we needed. He clearly cares about his customers and takes the time to help and explain. Wonderful experience, will be coming back to shop in the future.
George was very helpful and made the shopping experience so much better for my mother and I! We definitely recommend looking for him to assist you!
Great service.
Carol T. Was very helpful.
Carol was excellent. Very helpful but not overbearing
Very helpful as I placed an online order. Very informative with the questions I had concerning the piece I was interested in. Set up a fairly quick delivery.
MR. George was amazing as a sales professional and as a person. He was extremely thorough and extremely informative
It was really great experience, Vicky Barth spent time and helped me, she is awesome and great patient. I would like to purchase more in future
We have purchased several pieces of furniture from Ashley and it has always been a wonderful experience.
Lots of new unique collections. Attractive pricing. Good customer service too.
(Translated by Google) Thank you very much to Francisco for helping me get my son's bed quickly and easily with free shipping! (Original) muchas gracias a Francisco por ayudarme a conseguir la cama de mi hijo fácil y rápido con envío gratis!
Kristine went out of her way to get me the best deal on this lovely furniture.
Christine was very helpful. It was my first time getting furniture, and she made it easy, inexpensive, and fun. Great job.
Mira and Rubin were awesome. Both were very patient with all of our changes.
Very friendly sales person ( Mira Saad) Not pushy, and very informative.
Kristine was AWESOME
Vicki was very helpful, we enjoyed working with her. If we ever need more furniture we would definitely come back.
George was amazing to work with! We’ll definitely be back for our next purchase!
I would not recommend their outdoor furniture at least. Their customer service is fine, and their indoor furniture is fine. But their outdoor furniture is honestly junk. If you buy any of their outdoor furniture, be prepared to purchase outdoor covers and keep it covered year round. If you do not, you will see the furniture begin fading, splitting, and breaking within 1 year. Especially near the legs where there could be just slight contact with water (even just rain). Again, the folks there are nice, but I wouldn’t spend thousands on outdoor furniture again from Ashley stores.
Great service from George. Made it easy to pick the best option for us.
I just love Vicki!!! I have purchased from her several times, she is always smiling, greets you as you enter the store and is very helpful with suggestions and ideas.
I walked into the store and was greeted by George. I told him what I was looking for, he asked me a few questions and then showed me the perfect couch for my family and I. He was very knowledgeable and easy to talk to. I would definitely recommend working with him!
Vicki was Great! Quick and very helpful.
All of our home is furnished by Ashley. Amazing experience with both Mira and George at this location. I highly recommend you stop in for a visit and shop this locations extensive collection!
Enjoyed working with Carol T. Quick and painless checkout experience.
We came here for a coffee table and we are leaving with a leaving room LOL. Carol T. did an amazing job! We are happy with the store and the assistance we had. Thanks.
Informative, quick sale and service.
Carol is the best very helpful and has great product knowledge!!
Meredith is amazing. She's not pushy, very patient. I went to multiple stores before making my purchase, visited her 3 or 4 times before finally purchasing and she was always very sweet, patient and kind.
Vicki Barth provided great customer service from start to finish.
Selection was pretty good and the sales person was very nice. The sales person gave us plenty of space without bothering us yet was close enough when we had questions. Prices were a little high but still worth it.
Carol was outstanding to work with. Highly recommended!
Francisco was so helpful, patient, and knowledgeable! He helped us pick out a really great set of furniture. He was also very helpful throughout the payment and delivery set up. Will definitely be coming back to this location.
Francisco was great, helped up get the bed we wanted for the price we wanted.
I recently had the pleasure of shopping at this amazing furniture store, and I couldn't be happier with the experience. Francisco and Nick were incredibly helpful in assisting us to finalize our home furniture choices. Their expertise and patience made the entire process smooth and enjoyable. The store offers a fantastic selection of high-quality furniture, and the layout makes it easy to envision pieces in your own home. Francisco and Nick went above and beyond, providing valuable insights and recommendations that suited our style and needs perfectly. Overall, the exceptional customer service and impressive product range make this store a standout. I highly recommend it to anyone looking to furnish their home with beautiful and well-crafted pieces. Thank you, Francisco and Nick, for making our shopping experience so pleasant and successful!
George was not pushy, he allowed us time to look around, he was knowledgeable about the products & his humor made our experience enjoyable, all the while kept in mind what we were looking for.
George was great at this location. Knowledgeable, kind, courteous, and extremely patient. Highly recommend this location and that sales representative. Will shop again here due to his professionalism. The experience took 2 hours but felt like 30 minutes. Great time!
Ashlyn at Ashley Furniture has restored my faith in customer service. After purchasing a sofa that did not work out I filed a case to return it. When Ashlyn called to discuss I told her to close it because I knew I was stuck with it. I expected a response of "ok" and the call to be done. Instead she asked why I felt that way. After then explaining the situation to her she went above and beyond to help me resolve this. This store is customer focused while so many today are company focused. Thank you for exceeding my expectations!
Vicki and Mira were very helpful in finding my new beautiful queen bed. It was about $700 cheaper than the two other local mattress stores! Thanks! Andy
Ashlyn was more than fantastic. I’m not sure I’ll ever buy furniture anywhere else besides here
Francisco was very accommodating and knowledgeable Great overall service
George at Ashley is amazing!! Very helpful & honest.
Furniture shopping is not something I enjoy doing until today! If you need Furniture see GEORGE. Not only is he knowledgeable he truly cares about his customers. Oh and he is funny as hell!
Chris was our salesman. He let us roam around as we requested and was very helpful once we found the bedroom set we wanted
Rubin: Her receipt is wrong, we need to fix it. We only have the headboard on it, not the footboard and the rails too. Ashlyn: We'll send her an email with the correction. Rubin to me: Do you want an email or a copy of the the correction before you leave the store? Me: I want a copy of it. Ashlyn under her breath: Save a tree! Me: I paid for that tree! Rubin was amazing and phenomenal but it's people like Ashlyn with her unfriendly attitude, slick mouth and nonchalant attitude that could careless if you take your business to another furniture store. This review should be strictly about his outstanding service but because his good service is connected to her disservice she has to be mentioned! Go back and read some of their other one star reviews and you'll see her name in those ones also!!! My thing is, if they made an error in the store and I said I didn't want an email then why would that be a problem? Who wouldn't want proof for the delivery person just in case there's another mixup? What was one sheet of paper really going to hurt? If I want a receipt, I want a receipt! PERIOD!!!! Ashlyn should have just smiled, handed over the printed receipt and kept her remarks to herself!!!!
We had great help from Francisco, helping my brother get the couch he really loved that was out of stock. We also just came back after I fell in love with a chaise lounge and Vicki was so wonderful getting us checked out quickly without any problems or attempt to upsell me on anything. :)
Had an amazing experience with Vicki at Ashley’s. She was extremely helpful and patient with our purchasing four rooms of furniture.
George was amazing…we loved working with him. No pressure and very helpful!
George was awesome and let me shop at my own pace. Thanks!
Fascisco is a wonderful person, professional. We are very satisfied buying in this place.
Had a wonderful experience, Rubin was friendly, courteous, and knowledgeable of the product, and treated our kids with care as well!! Highly recommend for future purchases!!
Jorge helped us get some couches for our home. He made the whole experience smooth and easy. Great guy made me and my fiance feel very comfortable. We are so happy with our purchase :)
Vicki helped my husband and I. She was a wonderful to work with. Professional and sweet!
Vicki was super helpful and patient with us when we went in to buy new living room furniture. No strong arm sales tactics. Quality of the furniture is excellent. All staff were friendly. Transaction was simple with no hidden upgrades or surprises.
Vicki was patient and full of knowledge 10 out of 10
Francisco was very helpful! We got a couch and coffee table with a side table.
Great shopping experience. No pressure and all questions were answered.
Carol T is wonderful! She was patient with us as we made decisions, and ended up purchasing onsite. Thank you!
My wife and I purchased several pieces of furniture and Meredith was very helpful. She answered all of our questions and helped us throughout the whole process.
Francisco was great! Quick and efficient experience! It was truly great!
Good service great explanation on the mattress we decided to purchase
George was very friendly, knowledgeable, and helpful! He was not pushy as some sales people can be, but instead encouraged us to take our time. He the made the whole process easy for us! Thanks George!
George Hulshult was very helpful and very nice, would recommend him and this store..
I worked with Vicki! She was excellent. Great customer service
(Translated by Google) Francisco was an excellent seller. He helped me with whatever I needed. Thank you very much. Excellent person. (Original) Francisco fue excelente vendedor.. Me ayudó en lo que necesite muchas gracias excelente persona
Thank you Vicki Barth for your help with selecting the right mattress for my husband and I 💕
Customer service was excellent and Rubin was very knowledgeable. We'll be back.
Vicki was amazing and helped us get our new couch!
Sharon was a great help! We worked with her two separate times as we were browsing our options before our move in date. She made checkout seamless and stress free, very friendly and willing to help throughout the entire process, and an overall joy to work with! Thank you so much, and we can’t wait to see these beautiful pieces in our new apartment!
George had been great in helping us find the right furniture we needed. Thank you George!!
I was impressed with their customer service. Highly recommend.
Carol T was my sales person and was excellent. Very helpful and polite. She kept me informed of her availability while I waited.
Sharon was amazing and very helpful! She helped us find the perfect couch for our next home.
We recently purchased a sectional for our rec room. George was extremely helpful and great to work with. He was extremely knowledgeable about the different products which helped us make the best decision for us. His fun personality was refreshing to work with compared to other experiences in the past at other stores. Thanks!
Francisco was a huge help in getting new beds for my boys and we very patient and understanding when assisting my family
Chris Patton was excellent. I told him what I wanted and within 10 minutes he had me set up and explained shipping etc, I’d do business with them again!
I love my furniture and George was awesome! He was so helpful, I really appreciate his guidance. My wife can be difficult and he really had patience and professionalism in assisting her.
I love my new furniture!! We had a great experience from start to finish. George helped us with our purchase. He was professional, personable, and pretty hilarious! We will definitely be back.
George was AMAZING! He was very informative and so helpful to us in helping find a headboard for my mother in law. Will ask for him next time we return to Ashley.
Carol was awesome today. Excited about our purchases!
Carol was awesome and we are thankful for her help!
I bought my dinner table set from here. I worked with Rubin. He is a wonderful person who assisted in all aspect of buying. He was respectful and knowledgeable. He made my buying process an enjoyable one.
We could find perfect chairs for our dining. Franscisco is really helpful in making this a smooth shopping experience and helping fix a chip as well when noticed. Happy buy for sure!
George is the BEST salesperson we have ever dealt with. I will strongly recommend dealing with him. Personality, sense of humor, and product knowledge is steller. Thank you so much George. We will see you again soon!
George was amazing highly recommend him to be your sales person :D
Bad experience with billing and sales. They were unwilling to fix their mistake and were rude when I called. I called corporate and they were able to help me. I love my new sofa though.
Carol was knowledgeable and great customer service
Wonderful experience. Carol was patient with us and a tremendous help! She went above and beyond the call of duty. ⭐️⭐️⭐️⭐️⭐️
Francisco helped us find our dream couch for my finance and our pets. thank you again Francisco
Francisco was wonderful! Helped us tremendously and very knowledgeable! Very nice person!
Francisco was the absolute perfect salesman. He was extremely thorough and extremely informative and helpful to ensure that my nephew receives the best of the best furniture. Your store is extremely clean and he was very welcoming the second we walked through the door. Thanks Francisco you're the best!!
Francisco was great! Got a great set up for my whole room including a mattress. Highly recommend!
Vicki was our sales person and she was professional, pleasant, helpful and so knowledgeable about what she had in the store. Our complete transaction was done in less than 30 minutes. 100% pleased!
Vicki our sales associate was very knowledgeable and helpful when selecting a new mattress. Would recommend her highly.
Kristine was amazing as a sales professional and as a person. We were provided with detailed information and they were not the typical pushy sales people and that’s much appreciated. What a great experience and Dylan was great also. Thank thank you again for an amazing experience at your store location. Kristine is a one of a kind person and she truly cares about us as a customer and our experience of what we need. Thanks again for the best shopping experience we’ve received at a furniture store.
Kristine was great!
Excellent sales experience, friendly and willing to assist with my questions and needs.
Kristine was fantastic. Spent lots of time with us and explained everything with no pressure. Nik the manager also helped a grat deal.
George trata us in a very nice way.He is very profesional in his job.
Vicki Barth was great and easy to work with
Vicki Barth was quite accommodating during my experience with Ashley furniture she left me alone as I wanted to look at furniture on my own and then graciously helped me through the process of completing my purchase gave me all of the answers that I needed. I highly recommend her.
George was a wonderful help as we entered the store. We were able to wander without feeling as though he was tailing us. Once we had the opportunity to view everything in stock, we made a purchase. Thank you!
Carol T was awesome! Got us exactly what we wanted! Explained everything and was very efficient!! Highly recommend!
Sharon was fantastic! So knowledgeable and caring!
I recently bought King bed, box spring, mattress, sofa and a chair. Rubin helped me finding all the above items at a nominal price and he had been very kind and patience throughout the process.
George is awesome. Thank You for the awesome customer service on purchasing my mothers new bedroom furniture.
I had a great experience with everyone at the store. Especially Sharon who was patient with me when making decisions!
This was the best furniture shopping experience ever. Kristine was very helpful and was very patient with us. We will be coming back very soon for other furniture we need!
Kristine is amazing! She was so helpful and informative. She answered all of our questions! We will definitely be coming back to see her when we need a new living room set!
I have found that service at this store is always pleasant, plus it tends to be a little quieter than other locations. I had looked around online but wanted to see the piece of furniture in person before ordering. Kyle was very nice, helped me find the items I was interested in and explained the various shipping options. No pressure, just friendly and helpful. I’m glad I took the time to go in to the store and order from a person instead of ordering from the website- I feel a lot more confident in my purchase!
Very pleased and pleasent Vicki Barth
Rubin and Ashley were amazing! Quick efficient and Rubin found us the perfect chair to go with our new couches. Definitely higher quality and more variety than other large name furniture chains. Really appreciate all the help and are loving the new couches!!!
George has been a great help to my wife and I and is one of the reasons we would come back to Ashley’s. He was very knowledgeable and fun to work with.
We had a wonderful experience purchasing a couple of furniture items from here. George listened to what we needed and provided a great suggestion and experience. I highly recommend him and I appreciate all his help today.
Rubin is awesome! He definitely made our shopping experience more seamless. This store is so clean and nice
George was fantastic. He didn’t pester and follow us around giving us the “sales pitch” but was there to answer any questions we had. He also respected our choices and told us about the protection plan that we were not told about last time, which would have saved us a lot of hassle and money!
Sharon did an amazing job assisting me with reviewing furniture options for my guest room. She was very knowledgeable, patient and a huge pleasure to work with to ensure you selected preferred options that fit your budget. I highly recommend her for any of your furniture needs!
Good range of varieties and great service! Clear, creative and customer centric approach and communication, especially by Sharon! A walk through the entire store she made us feel like a cake walk! Thank you! 🤩
Vicki Barth was great to work with helping us find a dining room set! She listened to what I was for and showed me all of the options and then more. She’s friendly, personable and professional and I highly recommend her!
Thank you Sharon for making our recent purchase so easy! We were promptly and politely greeted at the door, allowed to browse, and given accent ideas to help our new couch match the decor in our home. Also, shout out to Dmitri for helping me load into the van.
We had the best experience with Vicki she was so helpful she was patient she knew her product she took the time to look up the colors availability I would highly recommend Ashley Furniture
Excellent customer service. Francisco was very helpful!
George was an excellent help with my search for a magnificent sleeper sofa. He was even able to help me find a new mattress.
George was great and got me taken care of quickly.
Today we brought dining table set and serving table. George is an amazing, very patient helped us all through the process and we are very happy with his work and dedication. I would rate him 10/10.
Rubin is great
Francisco was fantastic! Helped us get all we wanted and more and all for a super reasonable price! Very happy with the experience!
Francisco was very helpful! From the moment we walked in the door, he was there with answers to any of our questions.
George was incredibly knowledgeable and helpful. He was attentive without being annoying and answered all our questions.
(Translated by Google) Thank you very much to Francisco for helping me (Original) Muchas Gracias a Francisco por ayudarme
Very pleased with my overall experience with this store. George Hulshult provided excellent service. he was knowledgeable , helpful and listened to our wants. and it's the reason I came back to make it purchase there.
Kristen was a great help. Easy process!
George H was very personable and helpful during our visit to the store. Although we were just browsing we ended up finalizing a purchase with a smile.
George was great..he is very knowledgeable. Kyle also helped us ...thanks for a great experience!
It was fun. Kristine was great. She almost had me buy the whole store
Sharon was excellent in helping us furnish multiple bedrooms in our new home. She listened to what we were looking for and helped us narrow the choices until we found the perfect pieces. Thanks Sharon!
Fantastic Experience! Kyle is fantastic! Incredibly knowledgeable, honest and helpful! Highly recommend.
I worked with Vicki today when coming in to buy a new couch! She showed me all the options and even got us the best pricing! We will be back to see her in the future
Vicki was absolutely a huge help to me, she was very knowledgeable in her products and it was an easy check out process :) I look forward to working with her again!
Ms. Vicki was very patient and helpful in making our purchase. We truly appreciate all her time spent helping us make this decision.
Francisco was helpful from the moment I hit the door. Thank you for making my purchase smooth and easy.
Carol was extremely helpful with our purchase
Vicki Barth helped me tremendously today in picking out furniture for my new apartment today. She did a very good job and I really appreciate it
Very pleased, Kristine did a wonderful job helping me pick out and decide on my new furniture! Very satisfied! Thank you!
Sharon was amazing in helping us pick the perfect couch for our new home! We also were able to get two dressers for our kiddos!
Carol, sales woman was great - knowledgeable and kind. Not impressed that managers and associates had a Sun morning meeting making store opening about 15 min late. Customers come first. Stores should open on time, period. Hoping quality of this sofa is better than the last Ashley one I had - hoping it was a fluke. Love US made!!!
Excellent service by George H. Very kind and professional and patient. Appreciated not following us around and answering our questions as needed!
Customer service for me lately has been terrible, but Kyle went above and beyond today. Highly recommend this store..
Extra ordinary service from George, 5 star for transparency , customer service and information.
Best mattress and best sales person Ms Sharon
Francisco and Nick (store manager) were so informative, helpful and patient (not pushy) throughout our buying process. Answered all questions and made suggestions. Great working with you all! We will be back!
Sharon was an absolute delight! She was very kind, knowledgeable, and not pushy at all! Will ask for her by name when we purchase our mattress in the future!
George was great in selling us our new sectional couch. He was very informative when letting us know about the process of buying the house and delivering it.
It was a delightful experience. Kristine was so helpful and helped us all the way from showing us all the options to the financing options
Rubin was awesome to work with. He showed us options in our budget and explained finance options.
Chris was so helpful during our experience. We ordered furniture in early December, but then ran into delays-no fault on his part. In the end, our furniture was discontinued, but Chris-with assistance from his manager Nick-did everything possible to help us find another set at the same price. We are super happy and grateful to them both. Excellent customer service and we highly recommend! Not to mention the furniture at Ashley has always been great quality and beautiful pieces. We haven’t been disappointed.
Thank you George for the great customer experience! Had plenty of helpful information. Can’t wait to have the furniture
Excellent attention, response to all your doubts with a nice attitude, and they did make our purchasing experience very easy.
Nice buying experience today. Good selection and reasonable prices. Our salesman Rubin was helpful and got our transaction processed quickly. Will definitley shop here again.
CON ARTIST AND LIARS .DO YOURSELF A FAVOR NEVER EVER BUY THE EXTENTED WARRANTY ITS WORHTLESS AS IS THEIR FURNITURE . I WILL NEVER EVER BUY ANY JUNK FORM ASHLEY AGAIN . AND TELL FAMILY AND FRIENDS NOT TO EITHER .
We visited on a Tuesday afternoon with our two young children. We were greeted by Vicki - she was very helpful in assisting us and being patient as we took our time to browse. Large showroom with many options.
Great customer service! Kristine wasn’t pushy, helped us with what we wanted. We will definitely be returning and using her again!
George is a good salesman. He was a great help in getting what we need. 100% recommend.
Great people, great selection. Kyle was wonderful to work with! We never felt pressured, but he was knowledgeable with a great eye for design! This is my new "go-to" furniture store, and we've got a lot left to buy!
Thank you Vicki Barth! You were so helpful and answered all our questions without keeping us there all day on our kid free night!
George H. was a great and huge help with my purchase today. Thank you for being so proactive and customer service oriented.
Carol T was very helpful
Great people, great selection. Kyle was wonderful to work with. We never felt pressured, but he was knowledgeable with a great eye for design! This is my new "go-to" furniture store. And we've got a lot left to buy!
Sharon has been of a great help in finding what we need! She also has great interior designing skills and was helpful in finding matching extras to make the furniture look even greater!!
I recently purchased a home and needed help filling the rooms. If you have ever moved, you know how overwhelming it can be. I worked with Chris and Rubin for a few days and they were extremely patient, knowledgeable, and really made me feel comfortable. They really went the extra mike to make sure all the rooms matched, fit and flows well. I will definitely be back to finish the other rooms!
Francisco was very helpful, professional and thorough.
Excellent experience with carol! She was very knowledgeable and pleasant to work with!!!
Sharon was very patient with me, explained all the features, and was very relatable. Thank you for making this a great buying experience.
Kyle is very nice in providing the details and very happy with the response and I will suggest for the people who wants to know more details about any furniture or mattress and others
Sharon was our sales person and she was absolutely wonderful in knowing what we were looking for with just a little information from us. And the furniture quality is great because we already have furniture from them. Best shopping experience ever!
Reuben was a fantastic salesman! He don’t pressure us or follow us around-he was patient and lovely! He knew helped us with design choice. So knowledgeable! We highly recommend Reuben!!!
Sharron was beyond helpful kind and very professional
Kristine was really great helping us choose the right furniture.
Carol was so helpful! We love our new couch!
Vicki Barth gave us excellent demos liked the product and pricing. No pressure and answer ed every question. Would buy here again.
Sharon and Vicki were both amazing and patient and helped us pick out a whole new living room and dining room for our new house!! This is the second time we have furnished our home with Ashley Furniture and we will never shop anywhere else! Excellent Customer Service! Thank you Sharon and Vicki!!!
Kristine Hoy was the sales representative who helped us find the right recliner for our needs.She was extremely helpful.Certainly wasn’t impatient when I changed my mind a number of times.This was a positive experience,thanks to Kristine
Carol is amazing . She is very patient and sweet .
If you’re in the market for any furniture, ask for George! He is so phenomenal that we have followed him from his previous store to here. George may be a salesman, but he is genuinely concerned about what is best for you as a customer (even if it means less commission for himself). He is mindful of budget and your personal style (though he isn’t afraid to share his own opinion when asked!). He focuses solely on you and remembers what you like/don’t like when you come to see him again. George isn’t pushy, but he knows his stuff. He is ready when YOU are ready. He is an absolute gem, and Ashley Furniture is SO lucky to have him!
We worked with Christine and she was great! Found our perfect chairs.
Kristine Hoy helped us and was fantastic. So friendly, knowledgeable, and efficient!
Great service. Mira is a great salesperson. We always ask for her. Great store!!!!
best purchase ever! everyone was so nice!!
Francisco was helpful and friendly and made our experience smooth and efficient.
Kristine was great. Found everything I needed
Carol T. was amazing! She showed us several different mattresses, was very knowledgeable and patient.
Kristine Hoy was wonderful & very helpful
Kristine was amazing very knowledgeable helped us out immensely and was very patient. We have bought several pieces of furniture and will continue.
Chris P. was amazing! He allowed my husband and me to peruse, but checked in with us on a regular basis. Chris knew the inventory, was kind, and gave great guidance. I appreciate his professionalism. Thank you, Chris!
We came just to "look around" and we walked out with a great furniture set LoL Thank you Chris P for great service. Chris was NOT pushy or overbearing like some sales members can be I appreciate that you allowed us to walk and wander the store answering questions as necessary. This was an absolute wonderful buying experience.
Rubin, was so personable and knowledgeable! Amazing experience 😊
We were assisted by Sharon Henry 2x. She was attentive and very helpful. We really enjoyed her service. I would recommend her.
Awesome store to shop from. Great quality of furniture and the staff are super nice and make finding what you want easy. Go she Sharon, she's super great.
Excellent customer service
Kristine was the best!
We would like to thank Meredith for her assistance, knowledge and patience during our visit. We will be back for future needs. Thank you Meredith
The Friendly staff was very welcoming for my first time purchasing at a furniture store. My new Dining Set is lovely for me and my boyfriend!
I want to give a huge shout out to Ashley furniture, they came in a clutch for the remodeling I did to my home. We took a gander with Rooms to go, but unfortunately their store was overpriced for the quality that they were offering. I was recommended to Ashley furniture by a colleague of mine and man I'm glad I took a shot at it. Everything they were offering was affordable and wasn't steep in price and the quality of the furniture was wonderful. I'm glad I'm able to use this brand-new sofa for the living room. Will definitely shop again here for more future furniture's.
Just wanted to give a giant thank you to the guys at Ashleys. Probably some of the nicest people to help me and love my purchase. The inside is so nice and well kept, will definitely be returning! ;)
The bed I got for my twins was great and my experience at the store will have me coming for sure.
Meredith was my Rep today and she was absolutely wonderful! Very, kind, knowledgeable and informative. Ask for her if you want an exceptional shopping experience!!
Thank you Vickie for being supportive and helpful during our time at Ashley’s Furniture!
Carol was wonderful! Very helpful helping me pick out a sleeper sofa!!
Francisco A, was amazing. Great service.
Chris Patton was excellent. Got my couch and chair.
Vicki was amazing. She helped answer all my questions and helped me with multiple options to get what I wanted. I Will definitely be returning.
I wanted to take a moment to express my gratitude for the exceptional service I received from Meredith Nesbitt during my recent return process for a Bed & Dining table set. Merediths assistance was truly outstanding. Not only did she handle the order swiftly, but she also ensured that the process was hassle-free and efficient. Her professionalism and dedication to customer satisfaction were evident throughout the interaction. I am extremely satisfied with the level of service provided by Meredith and wanted to extend my thanks for her outstanding support.
Great selection and we found exactly what we wanted. Reuben was very helpful and patient. We never felt pressured. Kudos!!!
We came into Ashley furniture in Cummings Georgia. Vickie greeted us with a great smile. She didn’t pressure us, but was there to answer all of our questions and we came back to purchase very happy with her professionalism. If you’re ever in Ashley furniture, go see Vickie .
Ruben was wonderful - very helpfu!
Vicki made the experience quick, easy and the furniture is perfect! Bonus!!
Very disappointed in the customer service from employees. We came in to buy a dresser for my child’s bedroom. We were told during the purchase that it would be delivered later that week. On the delivery date given, nothing came and no one contacted us. We called the store to inquire on our item at which time we were gaslighted and told that we were never given a delivery date. We were talked down to and told it was us who misunderstood as the customer service rep “Ashley” was very short and rude on the phone. Only after speaking to a manager did we fine out that it would in fact be several weeks for us to receive the dresser unless we wanted to pay another $40 in addition to what we paid to get the dresser from a local location sooner (this option was never even offered during the initial purchase). The first time I purchased sofas from this same location we had several problems with the delivery where the company was moving the date out without speaking to us. Seeing that a similar issue has come up again where they can not deliver on dates they promised buyer be ware.
Rubin was AWESOME! Super helpful and attentive. We couldn’t be happier with our experience
Francisco and Nik were super helpful and patient with us as we picked out our mattress and topper today. We will definitely be back to purchase more furniture!
Carol was very friendly and helpful and was very patient while we were looking for the right sofa and was very helpful with her inputs.
Vicki made the whole process so easy! We had an idea what we wanted and Vicki annoyed us to just shop at our own pace and finish up when we wanted to. 10/10 would recommend for a hassle free and easy shopping experience!
Vicki Barth was knowledgeable, professional, and helpful. Thanks for a great experience.
One of the best experience thanks to Rubin! If you’re shopping for furniture go see him. He is kind and listened to what I was wanting. I have more to buy and will request to work with him.
We just purchased a sectional at Ashley and had an amazing experience with Sharon! She was able to answer all of our questions with ease and made our experience so simple. If you are looking for furniture, ask for Sharon and I’m sure you will have an awesome experience!
Vicki was awesome!! Highly recommend her for your furniture needs!
Just bought new dining room set. Vickie was very friendly and knowledgeable. She made the process easy. Definitely go see Vickie for all your furniture needs Cy
Vicki was very helpful and answered all of our questions. We were in and out in 30 minutes. Loved the service.
Wonderful experience!! Came in, found what me and my husband like and were professionally helped by Kristine to finish a purchase! She has answered every question, made sure our experience was flawless and easy! Thank you so much!
Carol T. was very knowledgeable, helpful and professional. We will request her services every time we purchase something from Ashley’s.
Vickie was so very helpful and patient during our selection and purchase of a bedframe and mattress! Thank you so much
Carol worked with me to ensure I picked something just right for my space. Very enjoyable and successful shopping experience!
Very easy. Kristine was very helpful, didn’t try to push any certain products on us, just helped us find what we needed.
Great experience with Rubin, aka, Mike. Very helpful, no pressure, and answered all my questions.
Francisco was so kind and patient with us as we picked out furniture for our son’s first apartment. Excellent sales experience!
Wonderful and helpful!!
Vicki was professional and did an amazing job explaining everything to us.
Worked with Meredith who took care of us, we’ve worked with her on several occasions over the last few years and she’s always great. Highly recommend, ask for her, you won’t be disappointed.
Meredith- she is the reason we return to Ashley furniture. She is always helpful, consistent and does not show us things we don’t want. She always stays within our budget and gives us great service. Thank you Meredith!!
Great experience with Kristine! She’s professional and attending us with excellent service!
Sharon was PHENOMENAL! She made this process so easy to find the perfect couch. Great quality too, this is my second Ashley couch.
A fun walk through to see the furniture.
My sales person, Meredith, was knowledgeable and helpful without being pushy.
Our 2nd coming in to browse only to find exactly what we wanted at a price we could afford! Thank you so much Carol T for your patience and super helpfulness!
Kristine was amazing! I had a large order and so many questions. She was patient and let me take my time. Definitely recommend Ashley Homestore.
What a fantastic experience!!! Our salesperson Carrol was awesome!!!! She really made the tedious experience of furniture shopping very easy
Carol was very attentive and fantastic to work with.
Thrilled to work with Kristine again! Got a new mattress and some great ideas for a spring dinning room upgrade. ❤️
Kristine was so helpful, a delight to work with and so nice!!!!
Carol was great help finding the right decors for our new home. Great store!
Vicki helped us with the purchase and it went smoothly
Meredith was a wonderful help! She took her time and helped us to get everything we wanted without stressing us out.l.
Everything is so nice and so are the people who work there. Chris went above and beyond in helping us find furniture! Would 100% recommend for family and friends.
(Translated by Google) Fransisco Anzona - Excellent customer service. Professional and very friendly. (Original) Fransisco Anzona - Excelente servicio al cliente. Profesional y muy amable.
Chris was very helpful and he wasn’t pushy!
As soon as I walked in with my daughter and her partner we were met by Reuben with Good Morning. He wanted to know if he could help us and I told him we were just looking. He said that would be fine but he would be by every so often to see if we needed anything. True to his word he came by and checked on us. When I made a decision about a couch and chair,we went to find Reuben and he helped us with paperwork and delivery dates and checkout. It was easy. Reuben was very professional but friendly. He helped when we needed him but let us walk around the store to just look.Happy we went to Ashley furniture. Deborah
Vicki was extremely professional and helped me pick out the furniture and set up delivery without any hassle. I highly recommend working with her and will definitely shop with her again.
Vicki Barth. She was very good. If you go to Ashley‘s Ash for Vicki Barth
Great customer service. Worked with Carol T and received great advice on voices. Very pleased
It was a really good experience I had in my first buy in Ashley . Meredith was excellent in product knowledge. I am amazed with her friendliness, and willingness to assist.She walked me through all the option without any hesitation and helped me choose the best item suitable as per requirements. I love to come back again !!!
Fransisco was knowledgeable, helpful, and fun!
Vicky was very helpful and friendly. Made the experience very easy
Meredith goes out of her way to meet the customers needs.
Chris was absolutely amazing!! He helped me and my nana so much and found us amazing deals!
Vicki was great to work with, ask for her!
Francisco was Very nice and professional
Had very nice experience with Meredith today. I Love that she has lots of knowledge about furniture but was not pushy. After looking at different stores several dif days, with her help and good sale we finally purchased. Delivery in 3 days is a definite plus!!! Thanks Meredith and Ashley Furn.
First time & won’t be the last. Worked with Carol & she was by far the best!! 10/10. She did everything in her power to make sure I bought what I wanted. Made sure I looked at everything before deciding. Was extremely patient with me. Went over all the math, monthly pricing, extremely thorough. I have not worked with the other staff, but they all seemed extremely pleasant as well. No push, no remorse, just a happy purchase
Sharon was AMAZING! She helped us pick out the perfect living room set for our little house! I highly recommend working with her. She was so sweet, knowledgeable, and had all kinds of suggestions to share!
Francisco was friendly and helped us with all our questions. We were on a time crunch since it’s Super Bowl weekend. He had us in and out with 20 minutes! Thank you Francisco!
Store was well organized. Ruben was an excellent rep and helped us find exactly what we were looking for in short order. Great low pressure shoping experience!
Ruben was very knowledgeable and helpful. He gave us space and time to look around and when we needed him… he was there. Would definitely buy from him again!
vicki helped us and she did absolutely wonderful!
Rubin was helpful, no pressure and extremely knowledgeable! Thank you!
Ask for Kristine. She was extremely nice, helpful and knowledgeable with our mattress and adjustable base purchase.
Rubin made our experience easy and enjoyable. There were so many couches to choose from. Rubin went through each one with us and made sure we were happy with our decision. We are super happy with our purchase and can’t wait to enjoy it :)
came here last week and i was amazed by the team and ashlyn that works in the office she helped me resolve my issue quickly with no worries left in me!!!!!!!
Sharon was very helpful and knowledgeable.
Meredith was beyond helpful. She walked me through all options. Her patience and professionalism will defiantly have me returning.
Sharon was so helpful! She went above and beyond 😊
Sharon was wonderful. Thank you so much for all your help. Especially since it took three hours to choose. :)
Vicki Barth wS very customer friendly. Very experienced and knowledgeable.
She is the best!!! She gives you all the answers you need! It was a pleasure to have Carol as a sales person!
Francisco was great. Very helpful and helped us to made the right purchase. Manager too, went above and beyond to get us what we need. Thanks!
Meredith Nesbitt was so helpful. The furnitures are so great that we were confused what to choose. She helped making the decision process seamless. The million times we went back and forth ; she was always on her toes to pull up prices, discounts, warranty options etc. will recommend 10000 tomes over to go with Ashley and Meredith in particular as your sales consultant
Vicki did a great job helping me with my purchase today!
Bought a dining room table there 2 months ago. It was delivered with the wrong parts to assemble it. I’m still waiting on it despite numerous calls to them to fix it. Never using Ashley again!!!
Vicki Barth was very patient with us and so so helpful.
Do not purchase furniture from here. The experience is absolutely awful. Ashlyn the "manager" is rude and truly does not care which she made clear on the phone. Completely unacceptable from someone in customer service. Save yourself and go somewhere else.
Christine was wonderful to work with. I love her personality. Very knowledgeable about all the furniture I was interested in and no pressure to buy. Thank you so much for helping me!
Vicky and Dylan were great, informative snd answered emails and questions quickly and efficiently Great experience
Vicki was very helpful and made everything super easy! It was a very enjoyable experience, not to mention we got a great deal on some beautiful furniture!
Vicky Barth was very helpful and knowledgeable we were able to find exactly what we were looking for for my wife’s office.
Vicki was so great with everything she helped me find my best sofa for my new place
Kyle was great!!
Kyle was super helpful and so great! We will be back to get more furniture soon and will most certainly ask for Kyle!
Francisco was excellent, thank you for helping us!!!!!
Carol was very thorough and easy to work with. Was there with questions and did her best to find the best deal possible.
Great experience! Sharon was very helpful and understanding of our needs. Even with a toddler, she made life easy! Highly recommend
Found exactly what I wanted. KYLE was very helpful
Kristine was amazing. Definitely will be back to see her and more furniture!
The store experience was great, found just what I needed, delivery was early, set up in 30 minutes for 4 pieces. Very friendly people to work with. Highly recommend Ashley Furniture. Les
Good collection and in budget. Vicki was really helpful with her suggestions and getting me the right pieces for my space.
Vickie is very professional and helpful 5 stars for her customer service. Her diligence and professionalism . I would recommend her and ask for her again .
Vicki was very helpful.
Vicki was super helpful and efficient
Great experience
Great store great products. Carol. T helped us with the purchase and she has been of great help in finding the right furniture for us.
Awesome customer service!! The lady new her product she sold very well ,pleasure to deal with her 😎😎
Great furniture always and beautiful flower workshop
This store is huge with so many products. I liked the styles and service available. I would be buying my daughter’s furniture from here! They have lovely flower classes with vendors which are so fun to attend!
Ashley’s sent me the wrong bed I ordered
It was a nice day.
Christine helped me on the phone and in the store. Quick and very helpful. Found my new bed!
Kristine was knowledgable, thorough, and pleasant. She made it easy.
Great experience today. This store is beautiful with many options. We explained to our salesperson Kyle what we had in mind for a bedroom suite, and he took us to exactly what we were looking for. Overall, Kyle made things quick and easy, and explained any questions we had. Will definitely be back when our house closes next month.
Great experience at Ashley’s. Visited after it was highly recommended from coworkers. Vicki helped us and was very helpful and kind. I would recommend asking for her when you come in as she is extremely helpful!
Kyle was very friendly & knowledgeable about the items we were shopping for. We actually went in the store looking for living room furniture, but ended up adding a new mattress to our order as well. He was very patient & went above & beyond to make our purchase & delivery go very smoothly. Highly recommend this store & ask for Kyle if you can. 😊
I found what I needed fairly quickly and was able to get processed just as quick. Vicki was pretty helpful and polite from the moment I walked through the door
Very easy shopping experience with Meredith Nesbitt. She was very helpful and knowledgeable with our mattress and bed furniture purchase. She made the process efficient and painless.
Vicki made our purchase really easy. Very knowledgeable and helpful. Showed us multiple options before we decided on the mattress we wanted.
Nice store
Francisco was a great salesperson. Friendly knowledgeable and made us feel at ease throughout the process. Would highly recommend.
Francisco is a pleasure to deal with!! He’s very knowledgeable, thorough, and fair. We are super happy and excited about our new mattress!
We worked with Rubin. He was very helpful and very knowledgeable. We would very much recommend working with him. Great experience!
Thoughtful and helpful people.
My wife and I have purchased, two sets of living room furniture, a dinning set, bed room set for our son, a fire place for our family room, more then 5k worth of furniture.we've since had a small situation with an unstable chair, I called to have it either looked at or replaced. No acknowledgement, no returned calls, completely ignored.The Ashley furniture store at the Mall of Georgia has been the absolute worst experience we've ever had. two... no four enthusiastic thumbs down. Only because the fingers that are more appropriate would be inappropriate in a review.
Easy experience with great customer service! We were given space to roam the store, and once we settled in on a piece we liked then a very kind associate approached us and answered our questions. We love our sectional. It’s so comfortable and delivery was super easy. We just bought another couch for another room and Rubin was so easy to work with. Another great experience!
I had such a great shopping experience from the moment I walked in the door. I want thank Kyle H. for his level of professionalism, patience, eye for design, and thoughtfulness throughout the process. I am beyond pleased. He took the time to ensure that the pieces went together perfectly. Now I feel my house is a home. Thank you again Kyle.
What a great store with a great selection. And so much appreciation for the professional help from Kyle. My wife and I were looking for a living room set for our cabin and with Kyle's help we got everything we needed, and some. If you're looking for new and amazing ideas for any room in your home, ask for Kyle!!!
Ethan is was very helpful and made the process of buying out new sectional seamless. Great customer service!
we worked with Carol, I was looking for desk. Carol helped us through the process, I am very satisfied with my purchase and experience in the store.
Carol T was very helpful not too pushy and very respectful.
vicki is awesome, helped us get a whole living room set with ease!
Kristine was very helpful and so nice!
Such a beautiful store with a wide array of selections. We stopped by to look for a new bedroom suite, and the sales consultant, Meredith Nesbitt, was so kind and helpful!
Sales professional: Vicki Barth. Vicki was very pleasant, thorough and understood exactly what we were looking to purchase. Vicki also provided an excellent overview of the extended warranty. One issue not related to the sales person, Ashley delivery fees are too high. $200 to deliver just one item? Ouch...
Vicky was very helpful and knowledgeable
Kristine was fantastic! She greeted us at the door and was super knowledgeable and helpful.
Clean store with great staff. Kristine Hoy made everything a breeze. Will come back for future furniture.
Had Kristine and she was amazing help!
Great Customer Service! Extremely glad I got to work with Francisco!
Francisco was very helpful!
Kyle was great to work with. Very knowledgeable and helpful without pressuring.
Kyle greeted us at door with a smile and showed us the here to find what we wanted. Definitely would recommend!!
Meredith was extremely helpful and very patient with us during our process as we were very indecisive . Great Service thanks Meredith !
Excellent customer service at this location with the sales rep going out of their way to check on us and help us find what we were looking for and eventually purchased without pressure or constant nagging
Kristine Hoy had me driving out of my way as she was incredibly helpful
Vicki was amazing. Love the store
Excellent service, and we found exactly what we wanted.
Meredith Nesbitt was wonderful. We told her what we wanted and she was very helpful and knowledgeable. We will definitely reach out to her again!
Big selection great people
Ethan asked us for what we’re looking for and stayed with us for the entire purchase experience in the store. At no point we felt pressured to purchase. Thanks Ethan for all your help.
Vicki was very helpful and knowledgeable. Helped me pick out three rooms of furniture in about an hour and I'm very happy with everything.
Vicki was fantastic with our bedroom and living room furniture!
Jacob “Ethan” Bobo was very knowledgeable about the inventory and gave us a not pressure experience! I would recommend this store because of the high quality, beautiful furniture! And for the wonderful service we received from “Ethan”!
Vicki was very helpful in helping my parents and I look for a new couch! My parents have pretty particular tastes, but Vicki was very patient and answered any questions they had. We ended up coming back later the same day to get a couch, and she guided us through the paperwork and made sure we understood how the process would work. Her help and patience was very much appreciated! The store itself also has a decent selection of furniture, and was very clean.
Carol was amazing! So helpful on a couch! We will be seeing her again!
Great experience with Vicki Barth, got a good kitchen table set for pur home !
Vicki was awesome! Got me in and ordered in less than 30 min!
Vicky was a great advisor, helpful and kind.
Wow big store, lots to choose from and we found a bedroom and dining set, nice folks, very helpful
Vicki helped us find exactly what we wanted. Thank you!
Carol guided us and found the perfect living room set that fit both mine and my husbands styles. We will be back to see Carol soon.
Meredith was really helpful and really nice. Took care of all our needs. Very happy.
Awesome! Ruben helped with all the furniture for my new home very patient and helpful
Francisco did a great job helping my mom pick her new couch! Very helpful team!
Ashley was amazing. Provided all information we asked with a big smile on her face.
Jacob Bobo was so helpful to find the bedroom set I was looking for. His advice on selecting just the right mattress made shopping for one easier.
I came to get a mattress for my mother and Jacob Ethan was very helpful and patient to assist all our questions. I could have gone other places and I did in fact checked other places but at the end was better deal here with him. Thank you !
Christine is great to work with! Very happy with our experience!
Great job Ethan!!
Ruben was amazing. He let us browse the store and take our time which is exactly how I like to shop for furniture. But, he was always close by to answer any questions we had. Great Service.
This was the easiest time we have had purchasing furniture. Thank you so much!!
Ethan was so patient and helpful when my husband and I were looking for a living room and bedroom set.
I had a wonderful experience with Vicki. She did a great job, and we are very happy with her service.! Everyone go see Vicky
We had the pleasure of being helped by Fransisco. He was very helpful and understanding, showing us multiple products that were appealing to us. We loved shopping there and Fransisco made it much easier to shop and find what we were looking for!
Ashley made a bad situation good. Kristine was so great thank you
I was very happy with the service I received. Rubin was attentive but not overly bothering.
Great and outstanding customer service
Francisco was great help and gave us space untill we found what we liked
Carol was very knowledgeable and professional!
I bought a bedroom set and I was helped by Mrs. Meredith Nesbit. She explained us everything in detail . It was wonderful experience. I finally got what I needed.
Ethan Bobo was very friendly and knowledgeable
Carol was great. Very knowledgeable and helpful.
Worked with Carol T. yesterday. Carol was extremely knowledgeable and provided the highest level of service. If you are in the market for new furniture I recommend you ask for Carol T. :)
Prompt, knowledgeable service. No attempt to pressure me into a decision.
Came in for some living room furniture and left with alot more! Good quality and a great price and ms carol was a phenomenal help!
Vicki was very helpful in answering our questions and guiding us to making a purchase that works for us.
Vicki was awesome! She was so patient with us and helpful as we looked for the perfect couch for our new home
Sharon was incredible to us! She even spoke with us over the holiday break & really worked hard to get us what we wanted for a great price. If you go, make sure to ask for Sharon!!
Me and my fiancée walked into Ashley looking for a couch for our new house. Carol T was an amazing help along the way. She advised us on the best deals and provided us with all the necessary information. We walked out with a brand new bed and couch for our new home happier than ever!
Vicki was great! We were shopping for a new bedroom set and she allowed us to browse and take our time. When we were trying to decide between two sets she priced both and allowed us to make a decision. Ashley always gives us a great experience.
Sharon Henry was a big help today!! We got all we needed for a new move.
Vicki excellent excede espectaion.
Nice welcome and well explained about products..very happy to talk to him
Chris Patton was honest and transparent. Only suggestion would be to offer more samples on floor of reclining sectionals to see.
Francisco helped me out, he was very helpful and thoughtful, thank you!!
Francisco was so helpful and I love my new couch and loveseat!
Jacob Bobo was great! He helped us find exactly what we were looking for! Thanks for hiring people who truly care!
Carol was so accommodating and kind through our experience of buying a bedroom set! We couldn’t recommend her or Ashley Furniture more. ✨
Super informative and patient!
Thank you, Kristine Hoy, for the excellent service! I appreciate the time you spent helping me choose the perfect sofa and also giving me some awesome ideas for future purchases. All around great shopping experience!
Vicki helped us pick out our next bed. The process went smoothly thanks to her. Highly recommend.
Francisco was absolutely wonderful! No other sales person had offered to help but Francisco came up to us and answered all our questions patiently and knowledgeably. We felt super comfortable and would definitely come back to this Ashley to work with him again. Great experience and selection. The financing option was great too!
Francisco was our sales representative. Very knowledgeable about Ashley products. Great experience we will be back when we need furniture. Thank you Francisco.
Great customer service
Jacob Ethan Bobo was really helpful and gave us all the details for our purchase. We purchased a King sleigh bed, 2 night stands and 2 swivel chairs.
Kristine was FANTASTIC!!! Walked us thru everything we needed to know, was very helpful and so nice!!
Vicki B made the experience so pleasant. So helpful and not pushy. I’ve been in a handful of times and just never pulled the trigger on a choice. She made it easy and I’m so excited for our new living room furniture.
Carol T was just amazing. This is my first visit to Ashley, I had a great experience. Quick very informative and friendly
Chris was very helpful with our simple and quick decision to purchase our coffee table.
We loved Kristine! She was so helpful and took her time to make sure we got exactly what we wanted. Highly recommend this location.
Kyle was excellent & very Helpful!!
Kristine is incredibly helpful and knowledgeable made shopping for furniture easy and fun!
Ashley furniture and our sales rep Meredith was exceptional!!
Love this store! Such beautiful furniture and Kristine Hoy was such a huge help picking out a new desk. She was very knowledgeable and super sweet. Definitely will be back to work with her again.
Rubin was so kind and helpful. We are happy customers!
We were assisted by Carol T. She wss very helpful and knowledgeable. She made buying a bed a pleasant experience.
Wanted to give props to Kyle H. the salesman. Let me alone enough to figure out what i wanted and then was terrific with his pitch and knowledge.
Sharon did a superb job. She is an asset to the Ashley Store.
Ethan was so patient and willing to answer any questions we had about our purchase!
Carol was amazing! We weren’t sure exactly what we wanted and we visited the showroom 3 times and each visit she was friendly, knowledgeable and professional. We’re super excited about our purchase!
(Translated by Google) Francisco the best salesman and excellent person. (Original) Francisco el mejor vendedor y excelente persona.
Francisco was awesome. Explained eveything very well. Was a pleasure to work with.
Francisco was amazing
Awesome customer service! Jacob “Ethan” (on the badge) was so friendly and helpful! We easily got what we were looking for. I highly recommend coming here for your furniture.
Jacob (Ethan on his badge) was very friendly and helpful. Easy process to purchase a queen bed and 2 night stands.
Chris P. has provided great customer service. Thank you!
Great place, Francisco was great help.
Easy shopping experience and Kyle was very pleasant helping me with my transaction.
Carol Tadros assisted me in finding the perfect dinning room and coffee table for my apartment. We went through many options and I finally made a decision thatvInam very satisfied with. Thank you so much to Carol for helping find my new furniture.
Vicki was exceptional and helped us find exactly what we wanted.
Christine was a pleasure to work with!
Vicki was very helpful
Very nice shopping experience. Meredith N. Was our sales person. She was very helpful and knowledgeable to us. Looked up all the items we wanted to see if they'd be here by a certain date. Made the process easy, simple and painless.
Kyle made our experience very pleasant.
All of the staff here is very friendly, it made my mattress & furniture purchase super easy. I will definitely be back!
We recently purchased a mattress at Ashley in Cumming. We were assisted with the purchase by Mira & Kristine. They were both friendly, helpful, & knowledgeable. You are fortunate to have such excellent employees. We will definitely shop again at Ashley in Cumming.
Our sales person was Chris Patton and we were extremely satisfied with his service and patience. My wife is very particular and Chris was very knowledgeable about the many products she inquired about. My wife and I will shop here going forward.
Great prices, Francisco helped us with our new mattress and bedroom set
Fransico is my sales person!! Very helpful and such a delight to work with. He is the reason we keep coming back to Ashley furniture to buy at our home and houseboat!!
The service at Ashley furniture was amazing! I was helped by Chris and he helped so much! He gave us multiple options and helped us choose the best option for us!
Chris was very helpful, he showed us around and took very well care of me. Highly would recommend using Chris
My sales representative Carol Tadros was very helpful and accommodating. Definitely will return in near future to purchase again.
I received great service, high quality furniture and a good price. They also offer a Veterans discount.
Ethan provided great additional insight on the furniture collection that we were interested in. He was professional and entertaining. We will shop at Ashley again.
Francisco was fantastic. He was knowledgeable and not pushy.
Carol was delightful…it was a great experience
(Translated by Google) Mr. Francisco gave me excellent attention and accessories. (Original) El señor Francisco me Brindo excelente atencion y acesoria.
Meredith was very professional helped us with the correct choice for us. Very pleased with selection
Went in and came out with everything I needed within 30 minutes thanks to Rubin!
Sharon is such a great person. She is very knowledgeable, super friendly and a joy to work with. We had a great experience working with her and would recommend her to all of our family and friends. We truly appreciated how easy going and patient she was . Thank you Sharon
Chris Patton was a joy to work with!
Went in today with my family looking for a new couch, and Francisco was the first one to greet us, and helped us along the way. He was very kind, knowledgeable, and truthfully cared about finding us our best option! Will definitely use him for future needs!
Chris was great to work with!! Very knowledgeable and was really nice to work with. We’ve bought from him before and will buy from him again!
Chris was awesome!! Very helpful!
Michael Rubin. Took his time showing me different chairs. That is why l got the Chair that fits my needs. Thanks Bill
Jacob did a great job helping us out without any pressure.
Vicki was very very nice today!
Vicki was exceptional with us today and very patient.
Francisco was awesome! Thanks. Great customer service and knowledgeable.
Chris was our associate and was excellent. He was courteous and very helpful! He made the purchase process easy and stress free.
Ruben was great! Helped my family get a brand new living room set! Go see him!
Extremely Disappointing Experience at Ashley Home Store I had a highly disappointing experience with Ashley Home Store. I ordered a specific item and was shocked to receive something entirely different. It's disheartening to see that this store doesn't deliver what customers order.What's even more concerning is that they seem to substitute higher-priced items with lower-cost alternatives, all while customers believe they're getting what they paid for. This is a clear lack of transparency and trustworthiness.My interactions with their customer service department were equally unsatisfactory. My concerns were dismissed, and I felt a complete lack of respect for my grievances.Given this experience, I cannot, in good conscience, recommend Ashley Home Store to anyone. A company's reputation is built on customer satisfaction and integrity, and sadly, Ashley Home Store falls short on both fronts.Save yourself the trouble and look elsewhere for your furniture needs.
Carol was great!!!
Sharon Henry was our design consultant, and she did a great job helping us coordinate furniture and accessories!
Vicki was a great help. I had called in the morning time and she had everything set and ready to go when I arrived at store for purchase to make it quick and easy.
Vicki was very friendly, fast, thorough, and helpful when I came in to purchase extra pieces to expand our sectional. Very knowledgeable about the products and promotions. Highly recommend doing business with Vicki!
Will is awesome! Helped me find exactly what I was looking for
Francisco was very patient and knowledgeable! Came back to purchase more from him today!
Kristine was fantastic! So knowledgeable and helpful. Made everything easy!
Rubin was awesome🙂
Great salesman today. Friendly and knowledgeable
Love the cologne the sales rep had on.. He was knowledgable and helpful. Loved the leather tri recliners I bought.
Chris patron was the best I’ll be buying all of my furniture from him
Great selection and care, Christine was awesome
Francisco was very helpful and knowledgeable. Great shopping experience. Super easy to purchase new furniture!
Jacob Bobo was great.
Chris was very helpful helping my fiancé and I find a bed set and mattress for our new home. He was extremely knowledgeable and got us a great deal. Go see Chris if you need anything !
Used to be my best furniture store. Bought whole set of recliner couch from here. I know after pandemic furniture are rocket sky prices and delivery issues. I received my couch couple of weeks late but that's OK. When they delivery first time, didn't lock couches properly with each other and there was some damaged too. So they send technician to fix that problem. After couple of weeks, as technician came did nothing move couches here and there and said fixed. After a week my parents(both are in 60's) try to get up from couch and whole one piece of couch fell on them and same thing happens with me very next day. So i told them take back your couch and refund me. "By their new policy starts from August no refund are accept". so they give me after a month appointment to again fix the couch but we don't need technician and we argue and told to get new couch to replace damaged one. They agreed. This time its was worst, new couch came was uneven and big gape between two couches. I called them again to take their couch and give refund, same story starts again will send technician(they have only three technician in whole Georgia) after a month. Please if you buy something form here check 10 times before technician leave from your house because they don't know how to take care of customer.
I had a misunderstanding with my mattress purchase and I was pretty irate. I can honestly say I was being a brat but Kyle handled this matter with ease and understanding. He got it straightened out. Because I’ve been a longtime Ashley Furniture customer, I will continue to make my purchases here at the Cummings location even though I am closer to the Alpharetta location. As soon as I have more room for furniture, I’ll be back. Thanks Kyle.
Great place to buy new furniture
I came into buy a new Mattress for my Master Bedroom and I meet Chris Patton when I arrived. He was so helpful in making my decision for the perfect one. I will only be buying furniture from Chris in the furniture.
We came in looking for a new mattress and had no clue where to start—My sales rep Chris Patton was incredibly knowledgeable, patient and kind! I couldn’t recommend him enough. Thank you Chris for helping us get the best nights of sleep we’ve ever had!
Don't do it! Ordered furniture almost two months ago, it was delayed from the original delivery time for an aditional two weeks. Today, almost two months later the furniture was delivered and the bed came with the wrong hardware and slats. Now we will have to wait additional time for slats to come in. We have been sleeping on the floor for two months now. Also, good luck with trying to get in touch with someone!
Good working with Sharon. She.helps us with our recliners purchase and was awesome deal!!!
Terrible service, Ashley was very unhelpful and they messed up my order and delivery date
Kristine was super helpful! I thought I knew exactly what I wanted and she helped me find exactly what I needed and for a much better price!
Thank you Kristine
My shopping experience was exceptional! Jacob Ethan Bono was knowledgeable, conversational and easygoing.
Rubin was efficient and excellent. In and out within 20 minutes for purchase
Rubin was amazing, he tended to us as soon as we walked in. We said we were just looking he didn't badger or hound us and when we were ready he took care of us all the way. His friendly and welcoming personality made us feel comfortable and that he wasn't just trying to sell us something. Very informative and respectful and then when he went to Dylan the store manager to get our stuff finalized they took care of all our concerns in regards to getting delivery taken care of and the dates we needed to have them delivered by. They are completely professional and amazing at what they do. Highly recommend Rubin and Dylan when you are ready to shop there. 😀
Good furniture at a very good price!! Friendly knowledgeable staff.
Walked in and was greeted by Meredith. She was so kind and patient as we walked around. She made sure to find us the best deal while getting exactly what we wanted! Will definitely shop here again for future needs!
Loved our experience from start to finish with Rubin
Francisco was a wonderful salesman and deserves a 10.
Very professional and curtious
I like the fact that Ashley furniture is sturdy and will last long. I was very pleased with my purchase. The value is hard to beat.
Rubin was so helpful and patient. He had great ideas to help me furnish a few rooms in my home. I had a unique space in my open floor plan and he helped me find the best table/bench to go there. I would absolutely shop at Ashley's again. You have to ask for Rubin!!
Hadn't been to ashely in a while but was presently surprised thanks to Ethan help will be back.
Moving from out of state and had to make a purchase over the phone. Carol was so helpful and knowledgeable, she really made it an easy process.
Very good experience.
Very nice service from Vickey.
Rubin was patient and extremely helpful! Made buying a very pleasant experience :-)
Great experience with Francisco!
Nice experience. Michael has guided me and helped me to have a smooth ordering process and with nice deal.
They were all so nice and the event was really fun
Jacob Ethan Bobo was an amazing salesman, helping us pick out the perfect pieces of furniture for our house.
Francisco was very friendly and had exceptional customer service. We found what we were looking for!
Came in to find bedroom set and Francisco help tremendously! Very knowledgeable and polite!
Rubin was delicious
Vicki was a great help!!! Very professional with honest opinions.
It has nice collections....
My experience was great with Jacob Ethan BoBo
Next purchase (if there is a another) will be made online.
Kyle helped find exactly what I needed !
Francisco was such great help to my husband and I in choosing furniture for our first home. We will be back!
Carol was AMAZING! Very patient and so knowledgable, I will be coming back to her again!!
Shop is under renovation but the representative was very helpful to find us the right furniture that we were looking for
We had a great experience shopping in store at Ashley! Chris Patton was very helpful and patient, and I will never order online again. Only in store! Fantastic customer service! Thanks again Chris!
Mira was our salesperson. She was not pushy. She took us to the area of the furniture we were looking for. She left us alone and only came to us once to see if we had any questions. She was knowledgeable of the product.
Franscisco was so helpful and patient with us. He made our experience fun and entertaining. If you’re looking for great hospitality and help ask for Francisco!
Chris was great with us tonight. Worked with us very patiently and got us the item and the price we loved
Chris was amazing and very helpful finding us a great deal on a great sectional!
Carol was wonderful. Loved working with her.
Beware they are RACIST. I walked in and had to use the restroom and left my Hispanic wife to look around and they followed her around everywhere while I waited on an employee standing in the stall on his phone. My wife was so uncomfortable she left the store to wait on me I came across the employees watching her from the window until I confronted them. This was on 9/8/23 between 5 and 5:15. My wife was wearing a blue shirt and she has brown skin.
Always the best customer service at Ashley’s! My sales guy Rubin was so helpful with my purchase. Thank you!
Beware they are RACIST. I walked in and had to use the restroom and left my Hispanic wife to look around and they followed her around everywhere while I waited on an employee standing in the stall on his phone.My wife was so uncomfortable she left the store to wait on me I came across the employees watching her from the window until I confronted them.This was on 9/8/23 between 5 and 5:15. My wife was wearing a blue shirt and she has brown skin.
Ashley Furniture in Cumming Georgia they are a complete joke they lied to me about when my furniture would delivered said one week from purchase date it showed up 6 weeks after!! Then then financing side of it has been an absolute nightmare supposed to get 0% well that is a joke I have a 780 credit score so I have no issue but yet they gave me with Great America Finance and this company won't answer the phone they are all another race you can't understand them even if you get someone then they give you the run around!! I would definitely go somewhere else and buy my furniture do not waist your time, Money or effort with Ashley furniture and the store manager there is a joke and will give you the run around!!!!
Horrible delivery..I paid $130 for shipping. Shipping never came on time. I was given a window but driver never showed up. After 2 hours of the window got a call that driver met an accident and that delivery is next day.
I would never buy from this store again. We went from happy customers leaving the store to dealing with an absolute nightmare from start to finish. Don’t bother raising any issues to the store manager Ashlyn, she couldn’t care less. We loved working with Kyle at first and had planned to come back for more furniture in a few months, but we will never come back. We received half of the wrong couch upon delivery which we were told it was ordered incorrectly in store. Our delivery workers were also so high that the smell lingered in our house for hours and they built my furniture incorrectly to the point it was falling apart when we tried to move it. I attached a photo of how they left my house the first time, couch pieces everywhere, my entertainment center thrown together that nearly collapsed trying to shift it towards the wall, and trash left for me to remove. They didn’t even put the top piece on my center that connects the pillars together. We had to schedule Ashley Furniture to come out 5 times for various pieces missing, delayed deliveries, unprepared and unprofessional technicians. Ashlyn at one point said, “I can do an even exchange for the piece because if I order another door for you there is a 50/50 chance that they will deliver the wrong piece.” How can there be that large of a potential discrepancy with furniture being ordered? She was the one who ordered the wrong piece! On top of all of that, I asked several times about when the payments would start and was told over and over it would be 30 days from final delivery which was not true. It is from the first, which makes more sense. We would have been fine to pay, but they wouldn’t tell us when the payment was and we kept asking for the account number to set up automatic payment and they said the statement would be mailed. It was mailed but not until AFTER the first payment. I called Ashley Furniture for the account number twice and they said to call Synchrony and Synchrony said to call Ashley. So my credit took a hit for missing the first payment because of misinformation and lack of any care to bother helping. I work in customer service and sales myself and I have never been so disappointed and angry with a group of people. They bragged about Ashlyn being the youngest store manager in Ashley Furniture history when we first purchased our furniture. I can say her lack of customer services skills definitely show that. Do yourself a favor and do not bother with this store.
We stopped in at Ashley because we really like the stores look - clean, fresh, styled, and plenty of options. We worked with Chris, checked out two other stores with the same products, but returned to Ashley to purchase. It just felt like the best option, even though the price was not the lowest. Something to be said for honest, competent sales staff and management.
Ethan really take all his time to help us out and make sure we find everything we need. He is super nice and we’ll go beyond extra mile just to help us out. Theres a lil bit of hiccup, but we will definitely come back.
What would we do if we did not meet Francisco Anzola over Labor Day weekend? We would be forever lost when it comes to furniture purchasing. Francisco is witty, charming, educated, and a top of the line furniture wizard. His customer service is by far the best I’ve experienced in the past 10 years of purchasing furniture. He knew every answer to every question we had as well as took time to educate us on things to look for when buying a mattress. I would rate this review 10 stars if I could. I love all the pieces he helped my husband and I pick out for our new cozy home in the city. I am definitely referring Francisco to all my friends and family to purchase furniture from moving forward
Great experience with Vicki selecting a sectional for my family room. She was very helpful and patient while I made my decision.
Vicki was super helpful and very fast. Thank you!
Purchased our sofa and mattress from Ashley today. It was a wonderful experience. Carol the sales representative was very patient in showing us around and helping answer our questions and the managers Nick and Dillon were great as well. Would recommend this store and ask for Carol when you’re around!
Carol, deserves nothing less than a glowing review! From the moment we stepped into the showroom, her warm and welcoming demeanor made us feel right at home. Her expertise in furniture was evident as she guided us through a plethora of options, helping us find the perfect pieces for our space. What truly sets Carol apart is her exceptional customer service. She patiently answered all our questions, offered insightful design suggestions, and never pressured us into making a hasty decision. Her attention to detail and commitment to ensuring customer satisfaction is truly commendable. Carol's knowledge of the products she sells is impressive, and her passion for interior design shines through in her work. She went above and beyond to ensure that we not only found the right furniture but that it also matched our style and budget. Thanks to Carol, we now have a beautifully furnished home that we are proud of. Her professionalism, friendly personality, and dedication to her customers make her an asset to any furniture store. If you're in need of furniture and exceptional service, don't hesitate to seek out Carol. She's a true gem in the world of furniture sales!
We had a wonderful shopping experience with Carol. She was so helpful in providing us with different furniture options for what pieces would look good together. She also helped guide us around the store to make the shopping experience more enjoyable. We also came back a second time to work with her on a couple additional items we needed for our home.
Great experience in store. Thanks to Jacob Ethan for patiently helping us with our questions. Appreciate
Vicki Barth was so helpful and patient and kind to help us to find the best dining set and couch with two love sets and ottoman. In addition, I got the best Labor Day sale. Couch cam out cheaper than rooms to go but better quality. I love my new furnitures. Thank you Vicki! You are the best sales person I dealt with this journey of furniture shopping!
Ethan Bobo gave us good advice, his guidance. it was clear and precise, he is very kind
Ethan was great. He walked thru the whole store to show us all the options.
Vickie was very helpful and friendly. Very knowledgeable in helping us with our selection
Great selection and loved working with Vicki Barth! She was patient and knowledgeable.
Francisco was very helpful picking out my furniture and got me good discounts!
Chris Payton was great! Informative and helpful. Great store and experience.
Wonderful experience! Chris helped us find exactly what we needed and helped us order it! Amazing customer service, we will be back!
Sharon was easy to work with and had us in and out of the store in under 20 minutes, walking away with exactly what we needed!
Francisco you as a pleasure.
Chris Patton was an excellent salesman and extremely helpful! Ashley is always great with furniture, highly recommend!!
Able to find the perfect sectional for our basement, and have it delivered in less than a week!
Chris was extremely helpful, kind, and knowledgeable. I appreciated the fact that he greeted us as we entered the showroom and asked how he could help us. He wasn’t pushy or clingy like many furniture stores that I have been to through the years. Chris was patient with us as we asked him questions and he took great care of us. The dining table and chairs that we purchased were exactly what we were looking for and the price was so much lower than other stores. Thank the Lord for Ashley Furniture and for Chris!
Had Sales Rep Vicki Barth at Ashley. She was very responsive to our needs and helped us greatly!! Thank you, Ms Vicki!
Kyle was great! He was patient, knowledgeable, and kind. We appreciate his help and professionalism.
Ethan was fantastic!!! Thank you!!
Kristine was phenomenal with our shopping experience. Very attentive but no pressure. Definitely recommend.
Chris Patton was awesome and easy to work with!!
Had a great experience talking to Ashley at Ashley’s great customers service and help me with all my problems 10/10
We had a great experience at Ashley’s! It was our first time shopping for furniture and Ethan was absolutely fantastic! He was very informative and helped answer any of our questions while making sure it was a fun and comfortable experience for us.
Great doing business with Ethan
Vicki helped me find the perfect chairs for our living room!
Ashley gave me the best help I could possibly receive, at a price that was perfectly within my range! I found a mattress that was durable, affordable, and (most importantly) VERY comfortable. THANK YOU FOR YOUR HELP ASHLEY!!
Chris Patton was great he helped me with all my purchases. Ask for him when you go to this store
Furniture shopping can sometimes be stressful but the prices and employees made it a pleasant experience! Chris was awesome and helped us out so much! No question was too big and he was so kind!
Chris Patton was awesome! Helped us get our first couch for our apartment!
I had such a pleasant experience with ashley furniture. ashley in customer service was very helpful. She answered all my questions & with a great attitude
Ironically Ashley was the best customer service rep I’ve ever dealt with!
Ashlyn is a very hard worker always on time and when talking to her she is very intelligent on the stuff they have in the store and always has a answer and if she doesn't have a answer right away you can make sure she'll put a smile on your face when she gives the professional answer quickly.
Had exactly what I was looking for and helped me through the process.
I had Chris Patton taking care of me … very knowledgeable and professional… loved every step of the process … we had to take care of 3 rooms but it was like nothing .. fun and quick … thank u Chris u are the best ‼️
Yes I came in the store for Ashlyn was so helpful I wish I could but she said no she loves her job you're lucky
We visited this store today and had the BEST service! Our sales rep was Sharon and she was so helpful and ran all over the store trying to help us to match pieces. She definitely wasn’t your typical sales rep. The other workers were very welcoming. Overall, an excellent experience and very accommodating with our small children.
Ashlyn helped me and my wife make the most of our money at her store, and was very informative
Ashlyn was extremely helpful with giving me valuable information for items I had concerns about. She was super friendly & great.
Meredith was fantastic!! She was very informative in helping me get a new living room set for my apartment and so kind.
Vicki Barth was incredibly helpful and thorough when assisting our purchase for bedroom sets. She went above and beyond. Thank you for making our purchase so easy!
Ashley who works at Ashley’s furniture store was so amazing in helping me as well as her customer service was unbelievably top tier! She was sweet and very well versed about the company’s furniture and ins and outs! Great experience will buy from you guys again thank you so much Ashley !
Ashlyn P in customer service is AMAZING!!! 💖💖💖💖💖
The customer service was great. I spoke to a girl named Tashuana and she helped me find a couch I wanted in another showroom
My sales associate Chris P. Was very knowledgeable and professional! He was very patient as I was very indecisive and not sure what I wanted. He showed me different options based on our.conversation and made me feel comfortable with my purchase. I will definitely be back and recommending Chris to anyone looking to purchase furniture.
I went to the customer service department and a girl named Ashley was more then happy to help me. She’s was super helpful and very sweet ! If you need any help with anything she’s definitely the girl to go to!!!!
Ashley was super helpful and pleasant she was knowledgeable and kind and I was able to find exactly what I had in mind
This place amazing! Ashley is so so helpful and super sweet when helping customers
Needed to get home office furniture and Ethan was great today! Got everything I needed and delivery will be in 1 week.
Vicki was very nice and extremely helpful with suggestions for what I was looking for.
Carol T was so sweet and attentive! She made sure I was within my budget and didn't push products on to me. I definitely recommend shopping at this location.
Ethan was amazing and extremely helpful.!
Kristine. Did a great job. Finding what I needed. Very great work.
Rubuen was a great help. He pointed out the options we were looking for in a recliner and gave us time to try them.
Ruben is the Best!
Christina was so courteous and helpful !!
Francisco was a great help. Made our shopping experience enjoyable! Thank you so much!!! Would recommend him to everyone!
Loved the store and the experience!
Francisco was great
Jacob Ethan Bobo is a phenomenal advisor and provided us with good assistance. He was patient enough to answer all our questions.
Amazing service!
Very helpful staff. Salesperson was very knowledgeable about the merchandise in the store.
Vicki Barth did an excellent job helping me today she always does go see her she is the best!
Ethan was very helpful and very kind. I will definitely be returning.
Carol is wonderful and very helpful she always take good care of our family!!! 😊
Carol was super helpful and kind. Thank you so much!
Carol is perfect 🤍
Rubin was a great help! We purchased our living room suit in a matter of 10 minutes! The experience was great and Rubin was very fast and did not beat around the bush!
Kristine was very friendly & helpful!
Carol T was wonderful. She spent time helping me find the perfect mattress to help relieve my back pain. I’m very excited for delivery day! Thanks Ashley and Carol.
Great selection of furniture. Carol was helpful and informative without being pushy. We will definitely ask for her when we make our decision.
Sharon was very helpful and patient as we tried out a bunch of mattresses and looked at bed frames! Very professional!
Kyle was so helpful and knowledgeable. He listened to what we wanted and helped us find the perfect pieces for our home.
Kyle was great to work with. He was very knowledgeable but not pushy either. We will be back to purchase other furniture in the future and will definitely purchase from Kyle again. Update ... Unfortunately I have spent the past 3 days trying to reschedule our delivery that we were promised on August 31st that magically changed to September 14th and now September 25th... I have spent hours on the phone with customer service as well as the local store with no luck. We are redoing my sons room for his birthday and this was suppose to be my son's birthday gift..... now it will be 3 weeks late and no one really cares. I was promised a call back by a manager after spending over 30 minutes on a call but didn't receive a call back after all. Extremely disappointed in my experience. We will never be back after this.
Christine was amazing!! Very attentive and professional.
Meredith is always honest and knowledgeable. Highly recommend this location and Ashley in general.
Ethan was a pleasure to work with, he was patient with indecision and making the final sale!!! Thanks Ethan!
Francisco Anzola was my sales contact, Ashley at the front office and Dimitri in the warehouse; all three provided five star customer service, were knowledgeable and professional. Refreshing to experience in a time when customer service has gone the way of the dinosaur in most of the retail segment. These three are a class act team and I would go back and do business with Ashley Homestore because of them.
I couldn’t brag on Chris more! He was helpful from start to finish. He worked with me through all the changes/scheduling and now I’ll have this awesome piece in my brand new house! We will return.
Chris came in on his day off just to help us find our perfect couch! Thanks so much 🙏
Kyle and the team here were awesome! Quick and informative. A great location with lots of options. We kind of knew what we wanted and ended up finding something in store we liked even more
I had the joy of working with Meredith on selecting furniture for our new home I loved that she was so patient and did not rush me to make a decision. Thank you for a great experience!!
Kyle was fantastic. Wonderful service and pleasant shopping experience.
Great service and selection with fair pricing
Very easy furniture buying experience
Ashley was so great to work with. I went in knowing what I was looking for, and Ms. Vickie was so helpful, she got me through the process of payment and answered all my many questions, she did such a great job! She was so helpful! I love the financing plans, and great prices. Thank you Ashley Furniture for such a great experience, highly recommended!
Great furniture that stands the test of time with friendly helpful staff!!
Kristine was amazing, ahe helped my friend and I got what we wanted.
Meredith was awesome!! Very helpful!
Ashley Furniture was a pleasure to work with. The employees were very helpful, I had no issues, looking for, nor purchasing my product. I worked with Vickie at the store, she was very knowledgeable, also was very professional. I appreciate her help! Prices were good, and you can’t beat that amazing Financing plan with the Ashley Credit Card. I walked in just helping some family on some furniture. No intentions, and then I walked out with a brand new Mattress, which so far I am loving! All due to great service, prices, and Financing options.
Kyle was amazing! Super helpful in finding our daughter her new bed!!!! Thank you so much!
Carol was very helpful when purchasing my headboard! We had a great experience buying from her at Ashley’s.
I went to this store with my dad and was helped by a very nice lady named Vicki! She showed us so many options and great deals around the store. Can’t wait to go back and Highly recommend! Thanks Vicki!
Great shopping experience and love our new bed! Ethan was extremely helpful and made the shopping experience easy.
Outstanding personal customer service by Chris
Kristine Hoy was an amazing assistant she was so patient with us! We went from room to room and she helped make it such a fun and easy experiience! She knows her stuff and we WILL be back!
Kyle was super helpful and because of him we were able to pick out the perfect dresser for my place!
Sharon Henry was extremely pleasant and helpful
Francisco was fantastic and he needs a raise! He was so patient and kind with his customers!
Chris is so kind friendly and helpful, help us decide in minutes.
Mira was AMAZING! She was very knowledgeable and informative. She gave us choices and was very helpful…especially with all the measurements. She explained everything in detail.I will be coming back to see her for all of our furniture needs. Thank you, Mira ! You were great!
Meredith was attentive in just right way! We came back today to make our purchase. It was quick and easy ! Great service
Share on was absolutely wonderful to work with. She was extremely patient and kind with us while we made decisions about the furniture. Very easy to work with and kept and smile on her face! Ask for Sharon if you need help at this store!!!!
Sharon was incredible. Great service and so very friendly. I recommend her to anyone!
Meredith was amazing and so helpful! We had a fantastic experience. Would recommend to anyone!
Great product !!! Great deals & exceptional service by Mira , she super knowledgeable and friendly!!!
I have a pretty good deal from Mira for the outdoor furniture and accessories
I was there last week to get a new couch and a sales person there her name is “Mira” she was so nice and helpful and give us a great service, also the furniture was so great as usual . thank you !
I bought all my townhome furniture from this store . I recommend to ask for mira as a sales person she was so helpful,nice and give us a good deals
Kyle was great to work with
Ethan was very respectable and did a great job.
She is fabulous
I met Rubin today to purchase furniture he helped me through the shop n got my furniture Thankyou rubin
Great Store.. Had wonderful shopping experience working with sales executive Kyle.
Sharon was fantastic! So very patient, helpful, and knowledgeable!! Thank you Sharon!!
I had a very good experience at the Cumming Ashley store. The saleswomen was helpful and attentive when I was ready to purchase. She and a very nice gentleman prepared the rugs I was taking with me and put them in my car. The selection of rugs and the experience were terrific!!
The customer service was great! After we left, we continued to shop around,but once we found what we wanted we went back to Ashley store because we wanted their customer service. We ended up buying our TV console and matching end table. We were very happy.
Kristine Hoy was an amazing sales associate. She was very patient with me and helped me so much with finding exactly what I wanted. Working with her was like shopping with a family member or a friend :) she was super knowledgeable about all Ashley products and made my experience buying new furniture a wonderful one. She helped me with measurements and colors to make sure I was choosing the right stuff. I will be back here and ask for her the next time I need furniture! Thank you Kristine :)
Kristine was amazing to work with! She wasn’t pushy and guided the process with knowledge and care. 5 star.
Buyer beware! We purchased furniture at Ashley Furniture (the staff was amazing) but the product WAS NOT! We purchased a couch and loveseat and within 3 or 4 months the surface was coming apart. It took another 3 months to get a technician to come out and fix the cushion in question, in doing so he accidentally broke the lever that raised the foot rest. He said no problem your warranty should cover it. We went round and round and finally they sent a technician to fix the lever, but the couch we have no longer exists and a generic mechanism did not work. They said contact warranty. The cushion gets replaced, okay fine. Then in 3 months time the new cushion is flaking and poor quality of materials. Now the couch is over 1 year old., Ashley Furniture says- no worries that is under the warranty. The warranty company says nope that is a manufacturer defect and sends us back to Ashley. The merry-go round continues. Meanwhile 3 cushions look like crap and the couch is not even 18 months old. We have no young children in the home so just sitting on it as normal people do. So we are very displeased with the quality of the couch and loveseat, very displeased with the customer service and don't buy the warranty! The warranty company will do NOTHING help you. So BUYER BEWARE!
Amazing service, very intuitive and helped me find exactly what I needed. Highly recommend Sharon!
We had a great experience shopping this location with Vicki as our adviser.
Francisco has helped me find couches multiple times and today I brought in a friend for her to find a great couch with his help. Wonderful service.
The furniture was good but delivery was too bad. They will always deliver damaged ones and we need to wait very long time to fix/replace those. Every time I think of Ashley, it’s remind me about delivery issues.
Great location with some great prices. Kyle helped us choose some awesome furniture and even suggested a couple of matching items we didn't see. If you need anything, check out Ashley and ask for Kyle!
Large selection of furniture. I found a recliner at a reasonable price and I'm waiting for it to be delivered.
I took my MIL to help pick out furniture for her new home. I received a call the day before expected delivery to let me know what time it would be delivered. That time came and went. It took me an hour to be able to talk to a person. I was first routed through India with a horrible connection, held for several minutes only to be told by an automated voice they could not take my call at this time. When I finally talked to a "manager" she said it was not delivered because one piece was damaged. They did not want to waste their time to deliver and me not accept it. MY time that I took off work was not considered. Also no one EVER called to let me know they were not coming. The "manager" was unconcerned. Never once said I am so sorry, let me see what we can do. She DID NOT CARE. She cancelled my order per my request, eleven days later I still had not received my refund. I called back and found out it was never processed. I talked to another "manager" and explained the situation. He at least apologized and issued the refund. I will never shop at a large store again where customer service is non existent. I went to a "home town" furniture store, was treated exceptionally and had my furniture in ONE day. AND it was less money for basically the same furniture. Don't waste your time here. Go small, support your local small family owned stores.
Mira, our sales-person has been fantastic! The product has also been great…the delivery services however have been a bit of a cluster. Not one single item was delivered on it’s original date. In addition, if we added on to an order and were given a later date for the add-on, the original order all of the sudden had an issue (damage etc.) but could magically be ready on the exact date as the add on. I understand wanted to consolidate deliveries but seriously…
Carole was a wonderful help. She knows exactly what I’m looking for and then takes me to it. Quick checkout service as well.
Ethan was helpful the moment we walked in the store. He made the purchase of a mattress seem less.
Ethan did an excellent job. He was very personable and helpful.
Mira was super as we took our time looking and sitting in various sectionals! We’d recommend this store and this staff!
Ethan was awesome!!
Kyle was very helpful helped me to get the correct bedroom set
It's good store for all kind of Furniture & we expect some customization like color or small changes in the design. It would be great if they could do that as well. Otherwise it's good one..
Went shopping recently for some furniture fresh out of college and to my surprise was followed around the store for an hour by an employee of the name of Fransisco and he explained to me that “they have people follow everyone around the store in case they need help” which I spoke to a manager who then contradicted that statement. I was very disappointed with this interaction and will not be purchasing furniture from Ashley home store again.
Worked with Ethan getting mattresses. Super nice guy and helpful.
So helpful! Thanks Ethan!
Love this store, Kristine is Amazing, so polite and always available for my questions and I prefer to go ahead with her for my future purchases as well.
Ethan Bobo was an amazing sales associate!
Kyle was extremely helpful. He was very knowledgeable. We enjoyed working with him.
Kristine Hoy was very helpful! She answered all our questions and made great suggestions!
Walked in to buy some living room furniture and Jacob Bobo was amazing. He helped me work through several options to match my new house. I will definitely be back to this store.
Had a pleasant experience with this location. We ordered our furniture over the phone, delivery was a breeze and they showed up before the estimated time and were efficient in putting the furniture together. Also got reminder calls and texts prior to delivery. Great service all the way around.
Great customer service and easy no hassle experience
Ethan was excellent and very helpful!
Rubin is the man, he did an excellent job!
Vicki Barth was our salesperson. She did a great job and was not pushy, very professional, but at the same time, friendly. She answered all of our questions and gave my husband and I time alone and to look around. Would ask for her, if and when, we come back.
Francisco was very professional giving us great advise and care.
Francisco was great, friendly, not pushy and was extremely helpful in showing us what we wanted. Highly recommend seeing him when you need to purchase furniture. Great experience at Ashley compared to other furniture stores. Plenty of beautiful options to choose from.
Francisco was a great help in choosing my living room sofa. He answered all my questions and gave me space to decide.
Francisco was friendly, courteous and helpful! If you are in the market for a new mattress he is extremely knowledgeable too. Highly recommend!
Ethan had been really helpful and polite in explaining different things and in the purchase
Carol was extremely helpful and helped us incredibly! She helped get us into an amazing king size bed with an exquisite mattress. Definitely recommend working with Carol!
Vicki was my sales person. She was very easy to work with. I would definitely ask for her again. I am excited to try my Purple pillow.
Jacob Bobo helped greatly with our order. Very polite and knowledgeable. Will shop again.
Meredith was very helpful! Showed me a lot of options and helped me to choose the perfect piece!
Francisco helped us get the right furniture to fit our house and our family without pressuring us into the most expensive options
Francisco was amazing. Not too much pressure but was extremely helpful. Would definitely recommend.
Kristine Hoy was FANTASTIC! She couldn’t have been more helpful or more thorough and organized. She made a big job a pleasure.
Kristine Hoy was the best associate we’ve ever worked with. She was knowledgeable of all of the furniture we inquired about and also got us the best prices. Five stars!
Very professional staff
A very good customer centric place to shop. I love the customer care I received from the manager, he was so helpful in offering me exchange without delays
We found what we wanted and it was on sale , no complaints from me ,nice store
Great experience. Matt was honest, friendly and professional. All of my questions were answered and I walked away extremely pleased with my purchases. Highly recommend Ashley and Matt.
Nice selection of reasonable furniture.
Mira Saad was incredible to work with. She was very professional and went above and beyond helpful on our decision making. Would ask for her specifically next time in.
Jacob was amazing. He really helped me out.
Ethan BoBo was very patient and took his time to answer all of our questions. Not your typical salesman, wants to help you, not help himself. Will definitely use him again.
Good collections and excellent purchase experience .
Carol assisted us with the purchase of a motorized bed, king, mattress, and patio furniture. She was extremely professional, and we would recommend her as a sales person.
I would’ve given it zero stars but that wasn’t an option. Been waiting for three months for the two chairs to be delivered that I purchased back at the beginning of March now they’re telling me it won’t be here until June.I’ve cancelled the order. DONT buy from Ashley furniture. EVER!
Worked with Jacob. Great service, very helpful
We bought our first couch from Ashley and just got another recliner from this place. Carol was just absolutely amazing and totally heard our expectations and showed options that matched our expectations. She explained everything in detail about promotions, warranty and various other things. I would have given 6 stars out of 5 if I can! Highly recommend this store.
Kristine was amazing 🤩. I needed to switch out my mattress and she made it so easy!! So happy with the easy of switching out for a different bed and added other items. Thank you so much for all of your help Kristine!
Excellent experience. Meredith was very informative and knowledgeable. She asked good questions and showed us exactly what we asked for.
Ethan was very helpful and easy to work with. Seamless process. Thank you!
Best experience I’ve had buying furniture! Kyle was a great help and will definitely ask for him in the future!!
Ethan did an excellent job of assisting us today. He was quick in answering any questions we had. He was a great representative of Ashley’s.
Nice price
Update... Was able to finally reach a representative following Monday and our refund was finally received by Thursday. Still disappointed about not getting the furniture I wanted but now shopping. Update Sunday Still waiting since Friday, Ashley representative has not reached out to me via phone or email regarding my delivery/refund. My order had to be returned as the service men were unable to get it in the door because it did not come apart as I was informed in person and in chat that it would fit with having the backs come off... which it did not. Extremely disappointed and heartbroken as it's a lot of effort to select furniture and then wait for it. ......... I visited one of their stores in Tampa and then upon my return back to Georgia and called the store to place my order as I needed some additional pieces that weren't available online per chat CSR. The store CSR was able to answer the additional questions for me and confirmed delivery would fit through the bedroom door. Looking forward to my purchase.
Francisco was great and very helpful.
Worked with Sharon Henry for second time. She is wonderful. That’s why we keep coming back.
Great options at a reasonable price. Meredith was a huge help and didn’t pressure us at all, which was different than other experiences I’ve had. She was also very patient and unfazed with our rambunctious toddler. It was a very nice shopping experience!
Kristine was AMAZING! She was very knowledgeable and informative. She gave us choices and was very helpful…especially with all the measurements. She explained everything in detail. We will be coming back to see her for all of our furniture needs. Thank you, Kristine! You were great!
Sharon offered great service. She knew her stuff. She was courteous and very patient. It was a pleasure to do business with her.
Delivery folks were quick and friendly.
Won’t ever be shopping here for furniture again. They lied about what warranties cover. Paid extra for extended warranty and they don’t cover anything. Tried setting up appointment for a Wednesday but the rep sent the technician to THEIR own distribution center in Wisconsin (other side of the country) instead of my house. I’m sorry but that’s beyond moronic. Had to take another day out of work the following day. Guy gets here and tells me one thing and then goes back and supposedly tells the office it was “customer use”. Not true and not what tech told me. Firstly it’s a couch… OF COURSE THERE IS CUSTOMER USE!! What shouldn’t happen is the wicker falling apart less than a year having it. They just didn’t want to fix/replace it. They already charge much more than other stores and now they’re screwing customers out of warranties. Yea no thanks. Will be purchasing personal and business furniture elsewhere. Shane on them
Jacob Bobo was incredibly helpful and kind. I didn't feel pressured into more than I was ready to buy and he explained every step of the process. I will definitely be going back for his help again.
I loved my salesperson. She was very accommodating of my disability and was not pushy at all. I saw someone a few days earlier who was not helpful and almost made me not want to come back. I am glad I did.
Ethan was amazing !
If you need help, definitely count on Sharon. It was such a pleasure to meet her and her assistance came in handy with our indecisive minds. Totally, a great shopping experience. Thank you!
Francisco was super helpful and attentive. We made several purchases and were very pleased with the products and pricing. We will certainly be back!!!
Salesperson very nice and helpful. Store setup very nice for shopping.
Jacob Bobo was super helpful and respectful, made purchasing super easy and was in and out!
Jacob Bobo was amazing to work with!
Jacob Bobo was very insightful and helped us pick out the perfect couch and dinning table for my new place.
Francisco was very fast , and he showed me what I wanted.
I had a great experience with Vicki B, she helped us for about 2 hours and was so patient with us. She was great!
Ethan helped us find a perfect sofa for our new home. He listened to our wants and needs, and was very patient. He made this process quick and easy. Thank you Ethan!
Couldn’t have been an easier experience! Never felt pressured, Ethan was extremely helpful and easy to talk to!
We had a great experience at Ashley’s furniture marketplace. Vicki Barth was amazing and gave us a great price. She stayed significantly longer than she was supposed to and was very patient.
Amazing Robin helped us out ! He was so helpful and he definitely knew his stuff I left the store knowing everything about my bed 10/10 would come back again
Vicki is the BEST and so helpful! 10/10 recommend!
Vicki was very knowledgeable and helpful with our purchase. We will be using her again when we come back.
Jacob Ethan is very friendly, cooperative and patient enough to help us choose the best furniture we love..I recommend Ashley at anytime for furniture
The sales reps at this location seem to be amazing, but the manager is a completely different story. I don't know how she became a manager... I'm guessing she blackmailed someone or lied her way to be a manager, but she has absolutely no management skills. When I was in the store, she never acknowledge me or my wife or said hello. I don't mind that, but she had the audacity to yell at and belittle her employee in front of customers! I'm guessing she's got some insecurities or feels small herself, but that doesn't mean she can make others feel less than. THEN when I called into the store to complain about an incorrect delivery date that ultimately made me lose an entire day of work, she called me "irresponsible" for not knowing the correct delivery date. When I was in the store, they told me that the furniture is available in the warehouse and can be delivered the following week. Even now, when I just spoke to them on the phone, they said it's still available to be delivered. BUT they claim that I chose to have it delivered a month later. WHY WOULD ANYONE BUY FURNITURE AND SAY DELIVER A MONTH LATER WHEN IT'S AVAILABLE NOW??? Common sense... Logic! Please use the few braincells that you have! And do not shift your blame onto the customer.I get it, things can come up and delays happen, I'm okay with that, but I received absolutely no notification, email, or phone call that my furniture will be delivered SIGNIFICANTLY later than we agreed. She then, found a loop hole and her voice changed so much! She went from defending herself into smugly explaining that it's all my fault and they don't have to do anything. She dismissed my comments. Take ownership of your mistakes. SO glad corporate has better customer service that in-store managers. At least they can apologize and make things right. They also apologized for the pathetic customer service of the manager.
Vicki was absolutely wonderful! Not pushy but nearby enough to answer any questions and make my husband and I feel like we were the only ones in the store. Perfect like our new recliner.
Francisco is the best!
Ashley has always been a great furniture dealer for us. We furnished our bedroom for the best quality material also at a reasonable price. We currently bought some more furniture which was a great deal. I would like specially Appreciate Jacob Bobo, the salesperson who was very thorough with the products and helped us choose the best furniture which suited our needs as well as price requirements. Kudos to him and to Ashley!
Ethan helped me get what I wanted
Pleased with the product but delivery fee was extreme and felt pressure to buy the extended warranty and was informed there is a no return if not satisfied with product.
Francisco was very polite, accommodating, and helpful.
Always a pleasure working with Vicki!! We came in today with a vision of what we wanted/needed and she helped us find the perfect piece! We were in and out of there within an hour!!
Excellent service provided by Ethan Bobo in purchasing a table.
Vicki was so efficient. Not pushy at all! Highly recommend her!
Jacob Ethan Bobo was very helpful!
Vicki Barth was great
Very good customer service. Vicki was very helpful and knowledgeable with products.
Vicki was extremely helpful in ordering a living room set, explained everything and was super nice !
Vicki B was awesome. We appreciated her help
Hi worked with Nick and Carol on buying base and mattress, good folks , just tell them what you want and be firm on discounts. remember you buying in a recession time. they will budge on the prices.
Vicki B. was an AWESOME sales associate!!!! She went over and beyond her requirements of assisting me with my decisions and final sale!!!!
Jim made purchasing a couch easy and fun. Make sure to stop in and see him.
Should of read all the negative posts. Horrible shipping and quality control. Bed arrived broken. Couch i bought had all the staples in the front. They told me an exchange date.Took off work then they switched it to the following week the afternoon before the original delivery date. Horrible experience never again purchasing from this company.
Quick and easy.
Vicky Is so wonderful! Happy to of had an experience with her while helping us purchase business furnishings.
Ethan Bono was a great help today and a true asset to your company.
Sales person was very polite and left us alone till we needed him !!
Had a great experience at Ashley Homestore working with J.E.Bobo He had great ideas on how to choose and customize the furniture in the house Always ask for Bobo Thanks
The manager Nikhil was terrific. He really worked with us and gave us some great deals on bedroom furniture and mattresses.
Ethan was terrific. The moment we walked in, he helped us select furniture for our living room and bedroom. He educated us on all the promotions and discounts they had going.
Vicki was very helpful with our purchase and made our experience at Ashley’s was better for it
Vicki Barth was fantastic.
I liked the collections here and have ordered a recliner and rug.. Andrenay at the store has helped a lot to finalize my order.. she was always with me to give me suggestions and to look for options in the entire store.. I kept asking lot of questions and she calmly answered all my questions.. Really appreciate her.. over all a very good experience I had in the store.
Rubin was our sales associate during our visit. He was such great help and very patient with us. He even moved a table for us to show how it would look with a couch we previously bought from Ashleys, that was still displayed in the store. We ended up buying some storage furniture and he was very quick with our check out process. Use Rubin for all your future purchase at this location.
Francisco was great help!
I really liked the service provided by Ethan, props to him.
Kristine Hoy was awesome. She knew exactly what we were looking at by name and where it was located in the store. She has us rang out in no time. She was also very pleasant, nice and friendly the whole time. She gets five stars and two thumbs up from us! The store was nice and clean. Everyone was friendly! We will be back!
Rubin hooked us up! Zero interest. Found us a warranty bundling in with all of our products. Got two rooms furnished under my one room budget. Ask for Rubin!
Kyle was very helpful and was enjoyable to work with.
Francisco was very helpful. Quick and smooth purchase.
Carol was wonderful. As soon as we walked in the door she greeted us and helped us with all of our needs. We needed quite a bit of furniture and she helped us with everything. It was a wonderful experience!!!! Much thanks to her. It was later in the evening and the service was still as great as if it was midday!!!
Meredith was very helpful in the buying process! I was on a tight budget for furnishing my recently purchased home and she worked with me. I appreciate their help! I can't wait to see how it all looks in my new home.
Vicki Barth has done fabulous job in getting us the dining table and shown a lot of patience while responding to our questions. I will definitely recommend her.
Meredith was amazing!! She got us the right couch at the right deal. No need to go to anyone else! Don't walk, but run to Meredith. Thanks again
Meredith was fantastic! She listened to the specifics of what we were looking for in a couch and helped us find the perfect one. She made furniture shopping an absolute breeze. Definitely ask for her!
Great service! Friendly and patient!
Great selection of home furnishings at great prices. The sales staff are very helpful and knowledgeable.
Francisco was great! Fantastic customer service!! Highly recommend!
Vicki Barth was a great sales advisor
Jacob Ethan Bobo was such an amazing help when it came to finding the perfect kitchen table for our house. Between moving different chairs from all around the store to try out different looks to helping us get the best price, Jacob was phenomenal!
Vicki Barth was GREAT!!!!
Ask for Ethan if you want friendly, professional, no-hassle service. Thanks Ethan!
We went to purchase 2 recliners for our home and Jim helped us the whole time, he was very professional the whole time and very knowledgeable of the items in store and very respectful.
Francisco is great!!!
Vicki Barth was a great help! Very friendly and knowledgeable about the product
Vicki Barth was an amazing salesperson. She let us look and was available when I needed her. Made the process quick and easy.
Vicki Barth was pleasant, very helpful, professional and efficient
We have bought multiple pieces here and have been happy. Nice quality without breaking the bank. Sharon was a great help. She helped with piecing things together, knowing all my options etc. Seamless process.
Jim was super helpful and knowledgeable about the products in the store. He was professional and helped us narrow down and pick out 2 recliners.
Vickie was quick and very helpful to assist us. We have been looking for a new sectional couch for weeks with no luck. Until Vickie! She helped us find something with everything we were looking for.
Jim was extremely helpful while I was buying a couch and chairs. He was also VERY patient, and did a wonderful job of helping me working out the finances! Thanks Jim
Carol was amazing! Our family had gone through a tough time and she was able to help us with a new start. Excellent service!!!
Vicki... Was very welcoming. Her personality was positive and she readily replied all our questions.we had very good experience working with her. Thank you!
Ethan Bono was awesome!
Mira was fantastic. She was so knowledgeable and helpful. We have found our furniture dealer for life!
Kyle was great! I was shopping for my first apartment and found a wonderful couch and TV stand!!! Making my new place a home!
Rubin and nick were very helpful and did great job in explaining about the temperpedic mattress
Jim was very helpful, warm and knowledgeable throughout our whole experience. Highly recommend this location and Jim for any furniture needs.
Francisco was awesome🥳
Friendly and knowledgeable sales associate. Thank you Francisco!
Ethan was very helpful with our furniture purchase. The quality of furniture is great from Ashley furniture.
Carol was very knowledgeable, professional and helpful. We enjoyed working with her.
Kyle he was awesome and pleasure to work with. I definitely will ask for him if I shop again
James was great
Ethan was terrific. He guided us to just what we needed, within our budget. We'll definitely be back!!!
Kyle is awesome.
sharon is the best. what a delight to work with. made the experience so good!
Vicki Barth did a great job explaining the extended warranty and answered any questions that we had.
Spent $6000 on furniture that took 3 months to get. Paid for the extended warranty which did cover a defect. You get emails stating to get ready for your delivery, but they don’t show up when you’re scheduled. Do Not buy from them. Trying to contact someone after you pay for the item is impossible.
Meredith was very helpful and friendly and listened to what I wanted.
Just bought a beautiful sectional which ended up being half the price than we thought. Jim was very helpful and helped us find exactly what we were looking for. No pressure at all. Very easy and enjoyable experience. Will definitely recommend this Ashley Furniture store and ask for Jim!
In and out with almost everything we needed. Thanks Jacob Ethan Bobo for taking care of us.
Selection and customer service was excellent.
Jim was fantastic. Friendly, courteous, and professional. He was so helpful, giving me time and space to spend sitting on furniture, and spending time to make my decision, which is never easy for me. I would recommend him highly to anyone!
Vicki Barth was phenomenal with assisting over the phone and in store! Highly recommend!
We bought this mattress in August of 2020. We were NOT given ANY paperwork, no warranty information, we were told it had a 10 year warranty that DOES work with our base!! This is NOT what the website states but I wasn’t shopping online, I was IN STORE! It I has been a bit over 2 years and it is no longer comfortable. The mattress has sunken in where we sleep. We are of average weight and build, so we know that doesn’t have anything to do with it. We purchased the king size which is also incredibly heavy. You can’t flip it over, only rotate it, which doesn’t provide any good solution. The sales person at Ashley assured us that this would not happen with this mattress. Obviously not during their 60 day trial period. We are extremely disappointed in this mattress and the money it cost. Buyer beware. The sales personnel will only tell you what you want to hear. Don’t waste your money on this mattress. We will NEVER buy from these liars again!!! They also, in order to leave a review on their website, want you to install software!!!
Ethan was great to deal with. He was very knowledgeable in the furniture we purchased.
Reuben was absolutely amazing! Friendly service and wrapped up our purchase quickly!
Sharon was great and help us with all of our needs. Very nice lady
Had a great visit with Dreah!
Do not use their delivery service they are so unprofessional and rude some of deliver guy used bad words and not a polite guys .I reported the guy to police because if he threatened us .
Great working with Jim and team at Ashley furniture. Very helpful and settled on exactly what I was looking for!
Chris Patton provided fantastic service. He was knowledgeable, helpful, understood our needs and closed the sale. We will be returning customers for sure.
Jim knows exactly what you want he is so understanding and helpful I’m so glad he could help us
Francisco is the BEST!!!!!
Returned to location to purchase a love seat, asking for Carol who had assisted us on our previous visit. She was helpful and knowledgeable, and we appreciated her patience as we made our decision.
Meredith was very kind to us today while shopping for new beds for myself and my family. She had the patients to show us the best color for our furniture. The service at Ashley is amazing and I will definitely be returning to get more furniture!
Ethan and Nick are the smoothest guys in the store to work with. My wife and I came to purchase a new mattress. After listening to our sleep habits and what our price point was it seemed like in no time at all we were walking out the door with a new mattress coming before the end of the week. Fast and easy with some good laughs was our experience today with Ethan and Nick.
I went in looking for furniture, no real idea or prices in mind. HOWEVER, as soon as I walked in Kyle noticed I needed help and gave me all the resources at the beginning AND helped me throughout. I will return and definitely recommend this furniture store. Ask for Kyle!
Ethan and Kyle were awesome! They were both super helpful and seemed more than happy to help and answer every single question I had and helped to coordinate deliveries.I never felt pressured and would go back just for them.
WOW and Carol was attentive and professional! Ask for Carol.
Meredith was so excellent and helpful in assisting us in finding our perfect sofa and working out a reasonable price quote. Highly recommend!
Cheryl at front desk was prompt as resolving a warranty claim for me. She even called me back at 8pm at night and first thing the next morning. This Ashley store should be thankful they have Cheryl on their team.
salesman was helpful and store has many items to look for
so far so good. great service in tge store. knowledgable sales associate. communication is good while order is processed, looking fir delivery on confirmed schedule. thats where i am so far!
Meredith was extremely helpful. She was personable, knowledgeable, and gave us a great deal. Thanks Meredith!!
Thanks Carol!!
Francisco was amazing!! So helpful ❤️
Dreah was unbelievably helpful and a credit to your staff. Bought 5k of furniture from her. Thanks Dreah
Vicki was amazing! She was very helpful and knowledgeable when it comes to furniture, especially mattresses! Not to mention, she has great customer service and made buying new furniture super easy.
Jim was very kind and helpful, not pushy at all. Great store!
Jim is the most amazing fantastic attentive, non in your face casual sales person this side of the Pecos! Customer for life with him! Clone him 100x over and make this your standard Ashley!
Jim was the best! Really let us look around and took care of all our needs. Will be back and will always purchase with Jim EXCLUSIVELY! Thanks Jim!!!
Drea was awesome!!!
We had a great experience shopping at Ashley Furniture. Vicky was very helpful in laying out all options and we were able to find what we needed and to finalize our choice within no time.
Kristine was fantastic!
We had good experience with the service and the lady Sharon helped us to find out what exactly we are looking for. Looking forward to shopping again!!
Vicki Barth showed me exactly what I needed and made the purchase experience a pleasure
Walked in just to explore and purchased a sectional. Thank you Vicki Barth for your patience and amazing customer service. Great experience every time I come to this store.
Kyle was great and easy to work with. Knowledgeable and helpful in answering questions! Excited for our sons big boy bed!
Thank You to Chris Patton for taking great care of me, giving me time to see all my choices, and following thru !!! I will be seeing you again!
Probably not a totally fair rating . Our sales person Matt was great . Really had the best selection of any furniture store including other Ashley stores . Bought several pieces and were happy with them . The problem was with one of the pieces had some unique knobs on the front of it . It was shipped without them . The guys who delivered the furniture did offer to take it back and send out a new piece. I offered up what I thought was a reasonable solution. Why not just send us the knobs and I'll put them on myself . They seemed happy with my suggestion and assure us we would have the knobs within 7 working days . Well still no knobs and have made several calls and several different days were given to when the knobs would be delivered. Finally got though to a manager and to threaten to dispute the charge if we don't get knobs within 5 days . He said if they aren't here by then to call him and he will get a new piece sent out . So how messed up that . We are talking 4 knobs that could be easily sent in the mail or couple hundred pound piece sent out in a truck ?? If I could find knobs that matched or fit the piece myself I would do it but it's a unique color and there is a indentation in which they have to fit . They do make the piece and without them it looks pretty bad . Original post a gave 2 stars and really wasn't fair well perhaps at the time it was . However Ashley corrected the issue and we are happy with everything. So what fair is fair . 4 stars
Jim was great to work with, great customer service.
Great working with Kyle! He made furniture shopping painless and we got a great deal. Very happy!
Come see Kristine Hoy. She was amazing and we got a great deal on some quality furniture.
Carol helped us with a new mattress and and base for our home. She was very nice, professional and super helpful. We will be coming back for our future furniture needs!!
Jim was awesome! Super helpful!
Kendall Humphrey: Sharon Henry did a great job! Sweet, intentional, smart, and made sure we had a great experience! Will be coming back or recommending
Vicki helped us a lot, she was super nice and helpful with our purchase
Vicki Barth did a fabulous job. Very friendy and informative. It was a pleasure
Ashley Furniture is our go to store for furniture for our home. They never disappoint. Their furniture is good quality at affordable prices and they will match competitor prices. Their customer service is great as well.
I'm so upset at myself for doing business with Ashley I had the worst experience with the deliveries. If your looking to have a heart attack then do business with them.I will never recommend them to my worst enemy!!!I could go on and on but just don't want to waste anymore time with this.
Nabi provided such great service and care when looking for a bed. He was super exceptional and made the process extremely easy!
Great help from Nabi sales rep helped out greatly. Thanks for the bed and experience much appreciated!
display room has to spend of choices. staff was super friendly
So helpful right when we came into the store, helped us quickly and we were able to find exactly what we needed! We will always come here to continue shopping!
Thank you, Nabi! You are awesome!
Nabi was wonderful! Very helpful and bought our couch the day we walked in! Explained everything very thoroughly!
We enjoyed our experience very much! Nabi was so helpful and kind. Thank you!
Ashley’s has a great selection of furniture! I was so overwhelmed in a positive way. Chris Patton was my sales associate and he helped me furnish most of my home with beautiful pieces! I am so excited and happy he assisted me. He was very knowledgeable and patient.
Chris Patton’s approach to furniture shopping is unmatched. This is a daunting process for any consumer; however, Chris guided me with attentiveness, care and patience. We tested products as he educated me on materials and manufacturing. It made the process fun and very easy to make a better decision in my home furnishing investment.
Good salespeople. We were able to get the furniture we wanted at a good price after working with the salespeople.
Sharon was very helpful. She helped us find what we were looking for and saved us money with a Web price.
Nabi, is very nice person. He help us on choosing our furniture. I will come to him next time. Thank you Nabi.
Nabi
Quick, easy and simple service. Nabi was great to work with
Nabi was great and made the process fast and easy! 10/10!!
Amazing selection of furniture and very reasonable prices! Our sales associate, Matt, was extremely helpful and easy to work with. Highly recommend!
I purchased a new bedroom suite from Ashley Furniture, in Cumming, GA. My sales consultant, Ethan could not have been more professional or helpful! He made the process easy, seamless and gave me a great price. Don’t hesitate to use Ashley Furniture, in Cumming, and ask for Ethan!
Nabi did a great job helping me with patio furniture! Thank you!
Best service ever by Francisco. very pleasant great to deal with and very efficient in all.
You can get better prices elsewhere. Also, they almost always just sell you the protection plan.
Vicki did an amazing job, she was awesome! She was most helpful with decisions on color and measurements plus totally engaged about our space we needed to fill. Loved our experience and we will always ask for Vicki for our future needs!
I came in looking for a new Living Room basically and Vicky greeted me with her sweet Georgia draw that I love so much. She was incredibly helpful in showing me some options and giving me plenty of ideas. (Wink Wink). Don't worry Vicky, when I pull the trigger ill be coming back to see you. You little Georgia Peach You!!
Vicki was the best and most knowledgeable when I was looking to replace my ancient mattress. She took the through the mattress gallery showing me all the pros and cons of the different mattress and bases they had asking me questions on what I was looking for and comfort level. She help me choose the right mattress and base that suited what I needed. I will be forever grateful for the time she spent we me to make the right choice. Just ask for Vicki when you come in and she will be amazing with anything you are looking for in the store.
I cannot say enough good things about Viki! When my family was searching for new furniture, she was able to help focus my spouse on exactly what we were looking for — there are so many amazing things at this store. She took the time to show us EVERY option and even took pieces from different parts of the store to show us different options. She informed me on the delivery dates for everything and even took the time to work her magic with design for my home (we showed her pictures and she advised us of the best places to put things.) She was even available by phone when I had any questions. Talk about AMAZING customer and design service! We gave her a budget and she advised us on the best ways to spend our hard earned money. I have NEVER felt more understood with what it was I wanted in my home. She was able to mix and PERFECTLY match my furniture in a way where everything looked cohesive. Her design capabilities are out of this world and I will ALWAYS request her as my design associate. Thank you Viki for your design eye and impeccable customer service. My spouse and I are LIFE LONG customers!
Absolutely love this location. Vicki is the most knowledgeable person I have ever met in a store of this type. A few years ago I was looking for a new couch for my house and she took her time to walk me threw the whole store telling me all of the pros and cons of each one we looked at. Once we finally chose our couch she throughly explained the return and care policy that Ashley has(one of the best btw). When we were in the market for a new bed frame and mattress we immediately thought of her and went back to this location. The knowledge she has in her field is unmatched. We will continue to go back to this location as long as she is the one that will take care of us, she spoiled us with the effortless shopping experience and top tear customer service and care. Anyone that goes to this location needs to ask for her by name! She will not disappoint!
Vickie helped me this week! She was great and so informative:) clean store as well !
Vicki has the best customer service EVER!! She is so welcoming and genuine!
Vicki was absolutely amazing with helping me pick out my dream couch!
Rubin was doing a great job He was very helpful, friendly and kind Will definitely come again
Rubin did amazing work just ask for him 😊 not easy to find someone helpful like him
Very Nice experience, will go back again, Vicki was a great help, Thank You.
Vicki helped me & my husband out today looking for a master bedroom set. She was absolutely amazing & made this process extremely fun!
Vickie is the most amazing employee at Ashley’s. She is the best and found us exactly what we wanted. She read our mind. And we love our set. Everything went perfect! She made it all happen for us.
Rubin was my sales associate and he was really nice ,kind and helpful. I would refer Ashley furniture just because of him.
Vickie Barth was excellent! She helped me carefully select several rooms of furniture last year. Enjoyed working with her so much I sought her out again recently to assist with furnishing some additional space. She is the best!
I have very good experience with Ashley the guy helping me the name Francisco he is very good guy he helping me he is so nice and funny.. they have very good staff
Ruben was an amazing salesman to work with if you are looking for furniture he is the one to see!!!
Nabi was great, he was able to help us find the right bedroom set for us and answered all our questions!
Kristine was the best. She was kind, considerate and patient. As soon as we entered the store, we were greeted by her and were shown around their huge store. She gave us a great deal on the furniture and wasn’t only interested in selling but was also providing recommendations on the furniture decor.. I’ll definitely visit the store and purchase from Kristine again. Cheers!
I came here to help my brother-in-law buy a chair for my nephew. Ethan made our trip an easy one: we simply told him what we wanted at a given price-point and he took care of the rest, providing us with several options to choose from. He was knowledgeable and accommodating. We were in and out in under 30 minutes. I’d categorically recommend the store and salesman to anyone in need of new furniture.
Ethan was an excellent sales representative and genuinely put in the effort and time to help us make a decision without making the experience feel pressured or forced.
Carol was wonderful, very patient and knowledgeable.
Francisco has worked so hard with us for days on choosing the best furniture for our new house, he showed us every option and color and size for a beautiful and cozy sectional for our living room, and the perfect table for the shape of our kitchen. I highly recommend Francisco for any ideas and purchases for your enjoyment in your home. Plus he is personable and quite witty! You will leave with a smile from a genuine family man who wants the best for you.
We were helped by Nabi. Great experience. Loved his patience. He helped us with the right choices and made the process very easy. Overall, a great visit to Ashley and 5 stars to Nabi.
Kristine was great! She listened to our wants, showed us some features we might want to consider, and then took us around the store to show us our best options. We went to several different stores, and she was the most knowledgeable by far. We didn’t buy immediately, hoping for a sale. She called when there was a great sale and even explained options to get the most for our money. Very happy with the experience and looking forward to the delivery!
👍👍👍👍👍
My wife and I were helped by Ethan. We felt he was a no pressure kind of guy and I felt a lot more comfortable buying the piece my wife dragged me to buy. Thanks man.
I had not been to Ashley since shortly after they opened, and I wasn't particularly impressed. Today, we went looking for new living room sofa and recliner. Ours is a small house, so we needed a specific size. Our salesperson, Sharon, showed us a couple options, and kept asking more questions about what we wanted. She was able to guide us to a perfect set, that fit our budget. I liked that she really listened to us, and that she didn't try to push us to a larger, more expensive set. The set will be delivered next week, so I will update the review with regard to the actual product, but I can definitely say that working with Sharon was a great experience.
Excellent service. Jacob Ethan was very helpful .
Ahley's Alpharetta team has Nabi - he is the rare type of salesperson who will go the entire route and then some to give the customer the most attention, the best price and detailed product knowledge. Highly recommend working with him. Big thanks Nabi!
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Never trust the sales associate when they give you a delivery date! Even though they check the dates with the warehouse, be prepared for it to be cancelled and told they don’t know when it will be. We have experienced this last year and are currently experiencing this right now with another order. Ordered in the beginning of September and it’s still not delivered and have yet to be told when we will receive the couch. Originally, everything was set to be delivered at the beginning of October.
Sharon is awesome! she helped me with everything and every detail. Even put up with me when I was going through a lot of drama. When I go back I will only see Sharon!!
Kristine was extremely helpful and made sure I understood every detail about the bed I was looking to purchase. She also helped me decide on the perfect mattress that would benefit my wife and I.
Drea was wonderful. She was helpful and very attentive.
Chris was great, felt zero rush or pressure buying. He answered all questions.
Very helpful, knowledgeable, lots of choices snd very fair prices.
tienen mucha variedad de elegir
If you decide to buy from here- shop at your own risk . We wanted guest bedroom furniture (so nothing over the top),dining room chairs, and a couple of mattresses. To start- our salesperson was forthcoming (which we found out AFTER the fact and it was too late. At Ashley- you get what you get. Don't have a fit! I wanted TWO lamps (not 4). Our sales girl put an order for two SETS. Returns were a nightmare. The furniture is cheap. Cardboard might be sturdier. We were given like 3 delivery dates as well as last minute cancellations. Why? No reason! Just cuz! When the furniture came, the delivery team stunk of pot and stuff so bad that I think I was high when they left! Literally had to air my house out it smelled so bad. In addition, they didn't even put the furniture together correctly! My son helped me fix it all later! I will never buy from Ashley again.
Francisco is the best. He has helped Dylan & I several times - from shopping in person or ordering over the phone - call and ask for him, you won’t be disappointed!
Beautiful furniture store, but prices are very high.
It was worth looking around found a few sets we like but they were a little too high on my wallet I can get the same thing at big lots for cheaper
Meredith was amazing! Great experience.
Amazing selection of furniture! Sharon was an amazing help, and a very kind soul. 10/10 would recommend!
Think twice about ordering from Ashley. If there is a warranty issue it is very difficult to get it resolved. Warranty technician called and said they were in our driveway, we went outside and no one was there. Called warranty department and now the next appointment date is 2+ weeks out. I firmly and professionally expressed my frustration, customer support person said good bye and hung up the phone. Also, when calling Ashley you will never be connected to the store you purchased from.
Store will take your money and not deliver the furniture… stay away. The distribution center will send text and emails confirming a delivery date and time. At the end of the day they claim it is back ordered. It is a scam. No business can be this terrible at not knowing what they have in inventory.
Purchased an entire 5 piece Living room set, (Sofa, Love seat, Chair, Ottoman, Coffee Table) Purchased a 5 Piece Bedroom (dresser, Chest, 2 nightstands, King sleigh bed) Purchased a Dinning table, counter bar, Dish storage, Shelving Unit and Mobile Bar Ashley rep told me the price is cheaper with the GBS Protection plan included and it covers all (top plan) Frame and Mechanical, accidental, etc. Put in multiple claims all for items covered in their booklet and they claimed that all the photos provided on ALL the furniture that we claimed was an accumulation and not covered. Then they NEVER sent anything back to me notifying me of this decision. Do not waste your time with this plan. Paid over $500 for the plan to cover all of this and they denied every claim. Ashley selling scams !!
Purchased an entire 5 piece Living room set, (Sofa, Love seat, Chair, Ottoman, Coffee Table)Purchased a 5 Piece Bedroom (dresser, Chest, 2 nightstands, King sleigh bed)Purchased a Dinning table, counter bar, Dish storage, Shelving Unit and Mobile Bar Ashley rep told me the price is cheaper with the GBS Protection plan included and it covers all (top plan) Frame and Mechanical, accidental, etc.Put in multiple claims all for items covered in their booklet and they claimed that all the photos provided on ALL the furniture that we claimed was an accumulation and not covered. Then they NEVER sent anything back to me notifying me of this decision. Do not waste your time with this plan. Paid over $500 for the plan to cover all of this and they denied every claim. Ashley selling scams !!
Horrible experience. As many others have said, the quality has really gone downhill. Not worth the money anymore. I run a business and have used Ashley for years. Never again.
Horrible experience. Bought a bed and desk and the desk was damaged and the bed didn’t even arrive yet. Imagine buying some thing and the person puts the desk together and it’s broken but they won’t take it away or give you a refund. Paid $600 broken desk. A week later, the guys came to the door for the bed and said I had to assemble it even though I paid for them to assemble it. I asked a question and showed them the receipt and the delivery people had an attitude and took it away and wouldn’t even answer my questions. Bizarre experience. I like Ashley furniture however, if the quality is going to be this bad and the customer service is going to treat people like trash; I can’t do business with them anymore. No one wants to pay hundreds or thousands of dollars for furniture that’s broken upon delivery.
Extremely disappointed with my latest purchase. We have now had our delivery rescheduled twice because the items are not in the warehouse after having been told it was in stock at the time of sale. I’ve had to rearrange my schedule twice now to accommodate their “premium” delivery service that we paid extra for.
Vicki was great!!
Love the store. Ask for Chris, he is awesome. So helpful and polite.
Very disappointed with the services. When I ordered a sofa set, and as with any other customer we expect them to check the warehouse for availability before you guarantee your customer on delivery date. But to my utter surprise, I was called one day before the delivery date and informed that it would be delayed by another week due to the unavailability of stock.
Wasted an entire afternoon waiting on a delivery that was supposed to happen today between 12-3. When I finally got to speak to someone around 4:30, after lots of time on hold & numerous attempts-I was told that the driver had cancelled all of his routes today & I would have to reschedule. After calling a second number & finally getting someone different on the phone, I was told that there had been a glitch in their system & that my items wouldn’t even be in the Ashley warehouse until Sept 6th. Seriously Ashley Homestore???? I am confident that no one cares-but I will never shop here again.
Please take my advice and do not buy Ashley furniture. Looks very nice and elegant to start but quickly falls apart. Leather will start cracking and peeling off. Wood is extremely cheap and starts chipping away within a year. Warranty doesn't mean anything. I bought full living room set and bedroom sets. I am not a one off experience but many complaints out there. For what they charge, this was suppose to be high quality. I have owned furniture from discount stores that are far better quality. Don't let the surface fool you. I hope this reaches you before you make the same mistake it did.
Sharon Henry is our sales associate and she was phenomenal. She took us straight to what we were looking for. She helped us stage the room how it would look in our home. We have used Ashley for 18 yrs and won't stop now. Thank you for furnishing our home and hiring amazing professionals that enjoy their job
Savannah Boring took care of us last minute and she did great!
This place has the worst customer service I have ever experienced in my life the person that calls themselves the manager is a super Incompetent lazy ignorant human being if she's that this is the saddest store I have ever experienced in my life I bought a chair Never received it they called me 4 times and scheduled a delivery and had me sit at home for a whole day 4 times and never showed up I asked him to cancel it they will not cancel it so I can purchase from Another store they're holding my credit line hostage these are the most ignorant people I have ever experienced Ashley furniture should shed this store down
Kristine did a great job finding us exactly what we were looking for. I will definitely return!
Such a poor customer service! It has been 3 months since I returned a piece of the furniture and yet have not received refunds. I have called multiple times and also visited the store to talk to the customer service staffs.
Ridiculous!! first they said everything was in the warehouse, and then called talking about they will deliver it on August 3RD instead of the first because some parts not arrived yet and then to the 13Th and now they called and said it will be the 17TH like totally unacceptable ?? and the lady from the warehouse call with attitude .
We ordered 2 rugs on July 4 of this year. We received the small rug in about a week. After 2 weeks I called several numbers for Ashely to find out where the large rug was at. I got the run around several times about where the rug was at. Finally I decided to go to the store where we bought it. I talked the store manager and she said it showed where UPS delivered both rugs. Finally the store manager said they would order another one and it would be here in 7 to days 20. Now waiting to see if rug shows up. Very disappointed in Ashley. We have bought thousands of dollars from your store in the last 10 years.
Sales rep Vickie messed up multiple things on our order got wrong items and quantity of items after trying to furnish our entire house.
Vickie at Ashley was extremely helpful and knowledgeable. We felt comfortable and did not feel any pressure in making a decision on our new mattress.
…
Had an amazing experience and the staff was friendly, professional and knowledgeable of their products.
We have had nothing but issues with the furniture we ordered. Half deliveries, hard to get a hold of customer service, no one at this company knows anything when I call. If I hear “I will send an email” one more time I am going to lose my mind!
Although Sharon from the store was a delight to work with, I will never order from Ashley again with how they have handled delivery of our items. The drivers lied to dispatch and told them we didn't come out to meet them (my husband was standing there while they were on the phone in their truck). They couldn't get down our driveway so we told them we have an enclosed trailer we could bring up and bring the couches that way. They said that would work. My husband hooked up the trailer and drove up and they were gone. Just left without a word to us. And I have been on the phone 5 times since then to figure out what is going on. The lack of professionalism is unbelievable! I was told I would get a call back and after 1.5 hours, no return call so I had to call again. Then after they informed me the delivery guys would come back at the end of their route around 3 pm, I received a voice mail saying we should go pick it up. They are 3 very large reclining couches and we paid a $400 delivery fee!! I called yet again and was told a supervisor would call me back in 20 minutes. I told them absolutely not. That they told me that before and no one called back and I was ready to cancel my $7,000 order. Miraculously someone got on the phone immediately. But again, still no resolution.
Paul is highly professional, knowledgeable and personable. I cannot recommend him highly enough.
Meredith was very professional and patient. She is very nice and she is an asset to the company. Thank you Meredith. We will see you soon.
If there is a no star option I would choose it. We bought a breakfast set from a different location we were told the whole set is available however we received the final piece 7 month later. We repeated the same mistake and went to Ashley again but a different location. We bought a living room set. Again we were told that all pieces are in stock. The day before delivery they said the small sofa is out of stock. On the delivery day the guys found damage in the bigger sofa. Now I only have a section and an ottoman of the set nothing else. I chatted with a rep online and he told me that I am getting everything in 6 days. Then I received an email from Ashley telling me that they will deliver only the small sofa. It is our fault, we went to Ashley again.
Ashley did a great job. Went in for a couch and ended up with much more.
Salesperson was very nice
Had a great experience this past weekend. Moving into a new house and buying new furniture is stressful enough, but Rubin did a FANTASTIC job. He was super polite, helpful and knowledgeable. Made the experiences very easy and painless :)
Great customer service !!!
Carol was kind and allowed me to look around on my own and checked on me as I went to help!
Savannah did a great job helping us find the perfect sectional in our price point. Highly recommend!
Bought a full bedroom set and matching dining set a couple weeks ago. I purposely bought stuff IN STOCK as I needed the furniture for a family event. I just received a call from the Warehouse that said most of the items I ordered are now backordered and they don't know when they'll be back in stock. They only have 3 chairs associated with my entire order! I then asked how that was possible, since the Sales Rep and Website said they were in stock (which I checked the website today and still shows in stock) so apparently they lie about their inventory. I understand with Covid there are a lot of supply issues, but lying and saying you have these items in stock, having me pay for it, and then saying they're backordered and don't know when you'll ever get these items is disgusting. Could be weeks or months from now. I regret buying with Ashley.
George H was outstanding. Great person and great service.
I Absolutely enjoyed shopping here! They have so much to choose from and Sharon made sure I was nothing less than satisfied with my new living room set. She worked really hard to get me within my budget. I Will definitely be returning, as there are a few pieces that will live rent-free in my head until I can call them mine.
I've bought 10's of thousands of dollars of furniture at this store and for the most part I've been happy with the service and the quality of their products. However, lately I learned the hard way to NEVER again pay for the GBS protection plan they always insist you buy to "protect" your purchase. This is a fraudulent company that hides behind small print and always finds a way to not offer any protection. I have had two claims that were obvious and should have been covered, but the offshore representative for GBS told me simply that even though the stiches split at the seams on my storage bench or the resin weave on my patio furniture has cracked and split and fallen apart "it's not covered.".
Very knowledgeable salesperson. She was very helpful without being "salesy". However, just know that the fine print in the delivery contract basically gives them a license to tell you a date for delivery, and then not honor it...and there's nothing you can do about it. In our case they have now done this to us 3 times in this order. They now tell us it'll be another 11 days.
We have been waiting on our delivery for months. Every time we call they give a date further out. We finally thought we were getting it all delivered and they delivered two pieces, one damaged, and nothing else. We ordered three rooms of furniture. The delivery guy said he put in a request for a tech to fix the piece. We never heard from anyone and he never placed the request. We asked to speak with a manager and were transferred to a line where we were over 300th in place! We tried to leave a call back number and it said there was a problem and we had to wait. Dealing with this company has been a nightmare. We are considering canceling everything and contacting the BBB.
Splendid customer service! Very patient and thoughtful. My husband and I just bought our first house and Kristine was helpful and knowledgeable with years of experience.
I am ve tery please with my new bed thanks to Sharon Henley Ashleys sales person She was great to work with me to find just what I needed Thank you very much
Sharon was great to work with! We went through multiple different choices but she handled perfectly! No pressure and was able to get what we needed plus a list of items for next time.
Sharon Henry was super easy to work with!
WORST experience I have had with a store. I ordered end tables about 2 months ago. I understand it takes a long time to get furniture right now. HOWEVER, Ashley is taking the money out of my account every 6 days. Then puts it back, and takes it out again, and puts it back.so better have that extra money waiting in your account at all times. They don’t tell you that will happen ahead of time and will happen until the item ships. Which for me is not until July. customer service said “oh well, company policy. Want to just cancel your order?” Great service, Ashley.
Kristine Hoy has assisted me with my furniture selections, lamps and rugs over the years. She is very professional, experienced and knowledgeable. I have referred her to my friends and family many times and will continue to do so!!
Love this store!! Great selection of furniture and accessories. Staff very friendly. Worked with Sharon Henry. She’s quite knowledgeable and doesn’t pressure you. Great combination. Will be back.
Josh Alyn was very friendly and professional.
Sharon was amazing when we purchased our reclining sofas. She was patient and understanding while we took our time deciding to purchase.
Savannah was very helpful and we loved the showroom.
Kristine Hoy was once again a consummate professional providing efficient, courteous and friendly service. She was friendly and concerned that I would be totally satisfied! Super lady!
We had a great experience at Ashley. Carol was very helpful - extremely knowledgeable and very willing to help us find suitable items in stock. Definitely recommend.
Ashley Furniture: Great selection, great value and every item we looked at was IN STOCK! What more could you asked for? I’ll tell you, a great Sales Associate! Carol T was fabulous. She provided excellent guidance and advice, very professional, knowledgeable and friendly and made the purchase of a living room set painless, quick and easy! I recommend visiting Carol! Thank you.
Savannah is great to work with. She goes above and beyond. Super friendly and understanding. Great pricing and delivery times.
Carol was great! Thank you so much for the help! Will come back again to you ! :)
To all the haters out there you should be ashamed of yourself. Ashlyn is one of the most amazing women & employees, I hope someone lifts you up. Ashlyn is great!
Wonderful experience!! Thanks Ashlyn your the best!
Just wanted to say love your store, loved the girl who came up to me , she was so helpful and sweet.Her name is Ashlyn. I appreciate all her help.
Ashlyn was very helpful, professional and positive! Loved her attitude. I would definitely recommend asking for her when coming in to look for new furniture!
I recently inquired about a new sectional with Savanah. She was very professional,and knowledge about sofa construction materials and finance options. Im planning on purchasing in the next three months and I will definitely be ordering with Savanah.
I had the best experience while shopping in your store. Ashlyn was very helpful and sweet.
Ashlyn was so helpful and sweet!
Great selection! Great people! Beautiful showroom!
Ashlyn was very helpful and very kind
Ashlyn was phenomenal! Very helpful and knowledgeable. Would recommend!
Ashlyn is so kind and helpful. Very professional! If you’re buying furniture, definitely ask for her!
I can’t very understand Ashlyn when she talks does she have a voice problem or something but other then that she kept giving me attitudes every time I asked a question
Ashlyn was very mean to me
Ashlyn is the best employee! So sweet and helpful
Dennis has was Avery big help
Ashley was great
Ashlyn was super friendly her and the staff were very helpful! Great love and lovely staff!
Ashlyn was the best help. Very nice….
Came in not knowing exactly what I wanted , Ashlyn was very helpful and I ended up purchasing my first couch for my first home ! If it wasn’t for her I would have not known what I really needed !
Ashlyn was the best and helped me with everything I needed!! Highly recommended Ashlyn and this store!
Ashlyn was super sweet and overall amazing! Love her personality
This lady named ashlyn was super sweet and helped with everything I asked. Really nice place too.
Ashlyn was excellent!
Denisha is such a great customer services rep.
Lots of cool stuff and helpful employees like Ashlyn Parsons!!!!
Would highly recommend!!! Staff was very helpful went above and beyond helping me with my order. Super friendly! Ashlyn was the sweetest!
Would recommend anyone to go here!! Staff was so helpful and friendly wonderful experience!!
Very helpful & very friendly staff, good customer service.
customer service is great!
Carol was very helpful and kind
Today I spoke with Ashlyn who was very professional and exceeded my expectation of customer service. I have been having issues since January 2022 with a purchase I made. No one at this location seem to be able to resolve my issue until today. Ashlyn jumped right in and resolved my issue in less than 20 minutes. Thank you Ashlyn!
Mike is awesome very professional. Has great customer service skills. Was very helpful and very understanding great personality. If I had to buy furniture there I would definitely ask for him
Just bought a house and Rubin helped us make it a home. Excellent customer service and patience, would recommend!
I had an amazing experience the other day trying to pick out a new living room set. This girl, I believe her name was Savannah really helped me find the perfect set. I highly recommend this Ashely furniture store and if you need help finding affordable and cute furniture ask for Savannah.
Really great experience overall, a girl named Savannah was super sweet and helped me with everything I needed. She showed me multiple bed sets that I am now considering. 10/10 customer service and I will definitely be coming back to see her for future purchase.
Love this store!!!!! Savannah was so welcoming and gave great advice on decor for my new apartment. very wide section at this location. She knows her stuff and showed me the mattress gallery!!! definitely go see her for your future purchase
I came in looking for something specific and left with the bedroom set of my dreams ! Reuben Definitely made the process fast and easy and definitely will be using him for future purchases. I Would recommend asking for him by name ! 10/10 experience .
It's gud place lot of options r herw
The sales associate, Vicki, was incredibly helpful with my phone purchase. I really appreciated the helpful customer service!
Placed order in September Labor Day and struggle to receive orders even after 6 months of waiting. No proper response from the store manager when asked for update.
Christine was great! Large selection and helpful service.
Terrible store and terrible furniture and terrible survive. They messed up the delivery 4 times and we still don’t have our order in after a month. Everything so cheaply made. They say they will call I back and they never do. NEVER AND NEVER AGAIN ! STAY AWAY !
Great experience, our salesperson, TJ, was wonderful. Showed us exactly what we had requested, and we found perfect recliners. Payment and scheduling delivery was quick and efficient.
I love Ashley Furniture! Very well organized showroom and nice selection. Love dealing with Paul, my favorite salesperson. He’s been there forever and knows furniture like no one else … Thank you Paul and Thank you Ashley, I love the chairs I bought today!
Carrol was wonderful. She knew the inventory and helps us in deciding what we wanted.
Paul was amazing to work with ! I called him one day and asked questions. He was very courteous and helpful. I was there next day and bought everything that I needed.
No remote came with a much needed lift chair so chair is unusable and after waiting 2 weeks, Ashley wants me to wait 10 more days. They also told me there would be no refund for the delivery charge of $70. So you sell me a chair and then your very unpleasant customer service girl tells me to either wait for the remote or she would send the truck back to pick up the chair and I lose $70! My mom is due home from the hospital any day...she needs this chair.
A group of unprofessional liars.From the saleswoman to their manager.They don’t even know their return policy. Their furniture is made of a very very cheap kind of wood or cardboard with a thin layer of wood over it. When they delivered a tV stand for us they broke a piece of it and you could see the cardboard inside it. They all lied to get you in and keep lying to take your money. I hate the store and their customer service and their furniture and I will never shop there again.I wish I did a research before I took my daughter there. DO NOT SHOP FROM ASHLEY
Francisco was very friendly and knowledgeable, which led to our purchase of a Ling TempurPedic mattress.
Absolute garbage furniture. Spend a little more money and go elsewhere. Their customer service is horrible and they want to disassemble my couch in my living room to “fix” my couch with screws and “L” brackets because of a broken support and popping sounds when you sit down. If the manufacture wanted those parts in the couch - they would have put them in there.
Pathetic sales process. I can go on and on how Disappointed I am in the sales process and lack of interest on behalf of the sales staff. I called to share my feelings (76 in line on hold). A very disinterested woman called me back from corporate. I said I was calling the local store trying to get a hold of a manager. She said I would have to call back. Not hardly am I waiting for 76 calls ahead of me. No thank you - your loss!
Mike was great Sales Associate! He greeted us and took the time to figure out what we were looking for in a new sofa. Mike showed us 2 options and one of those was a perfect fit. He was friendly and attentive throughout the process and got us out of the door quickly after we made our selection. Looking forward to enjoying our new sofa very soon!
Christine was great.
Was very happy to meet Madeline. She asked questions to find out my needs and promptly showed me options. In the middle of these crazy times I have furniture being delivered in less then a week! Thank you Madeline🙂
In store experience was great! After that a complete nightmare, Ashley’s out sources both delivery and furniture repair and the third parties ruining their brand. You can not get through to contact anyone at the store, so if you have an issue you have to go back to the store. I am currently dealing with checking the status of gift cards that were to be sent for purchase of mattress. So save yourself the headache and somewhere else.
Artemis was very helpful. somehow manage to get our delivery date scheduled sooner than we thought possible. Great customer service!!!! Great guy !!
Incompetent customer service. Inconvenient delivery methods. Low inventory. Look elsewhere.
TJ was our salesperson, and he was very helpful. We were in the store for hours, then took a break. Told him we were going to grab some lunch, talk over what we want, then would be back. Came back, and he was so helpful, got everything ordered right away, transaction was quick, and he was very informative about the whole delivery process and what to expect. We have shopped here in the past, and we will keep coming back. Customer service is great. Like I said, we were there for HOURS, and he did not "hover" or constantly follow us around. He checked in once in a while, and so did we. We liked that, we were left alone to roam around and check things out, etc. Great store, and great personnel. TJ is a terrific sales person.
They buying experience went very well. The sales person was attentive and knowledgeable and easy to talk with. The price points for our purchase were competitive and we found what we were looking for that day. It will be delivered in a couple of weeks. I will post again about the delivery process, the quality, and how the furniture looks in our home.
I never got my delivery that was guaranteed scheduled for 10/23. Was told there must have been a mistake when i have the paperwork and email from the store that says 10/23. Now i am told 10/30 . This is infuriating !!!!! My Company did not have anything comfortable to sit on!!!!
Worst customer service and worst shopping experience of my life. This company finds a way to not communicate between the warehouse, the store and corporate and it’s truly amazing how effortlessly they screw up. Almost everything with my order has been delayed for months. No recourse taken, no accountability, and still no product. Will never shop at a Ashley furniture for the rest of my life.
Great service , delivery was on time and the guys that delivered it were professional and very nice . Very very well pleased !! Thank you
We just had the most pleasurable furniture buying experience ever!!! Our sales specialist was Jack Bowers and he was superb!!! I highly recommend this store and Jack for your home furnishing needs!!!
PASS on purchasing new furniture from Ashley Furniture. I purchased a new couch from them, when delivered, inside the arm was damaged, instead of replacing the damaged couch they gave me… they want to repair it. They will refuse to fix their mistake of giving a damaged piece of furniture and come out and rip apart the new couch to “try” and repair it. They have horrible communication the customer service team, never call you back to communicate the outcome of open situations. I’ll take my business to another furniture store and suggest you do as well. They have no intentions on making it right for the customer when they are clearly wrong.
Don’t buy anything from this store. Horrible corporate customer service. Purchased all whole bedroom set which was expensive. One item came in early so I waited for everything to come in together so I could set up bedroom. Since the 7 day policy expired on that one item, now I can’t return. Other items came in on Friday, 10/8 and I went to store on Monday, 10/11 with item to return - they should had consider those dates due to items arriving with different dates. But no, they were rude and horrible customer service. Explain to me, how do you except to mount a mirror on a dresser if I don’t have the dam dresser, really…. I need a mattress too now and they just lost “ALL” my future business!!! Fun how - They were super friendly and helpful while purchasing over $2k in furniture but now, I was on hold 3 separate times over 25 minutes each and kept getting disconnected. Just horrible. Don’t bother going to this furniture store. Please take my advise - it’s not worth the trouble !!!! I rather pay more $$ and get better customer service. That lady was just rude!
Kristine Hoy was wonderful to work with. Very helpful and professional. I will definitely be back!
Great bed, very deceptive service. We purchased a mattress and base a couple of weeks back. Before finalizing, I asked multiple times if the bed this new one would replace could be taken away at the time of delivery. Each time, the associate assured me that it wouldn't be a problem. He even added a line item on the ticket called "Remove sanitary bedding only" and explained that as long as what we currently had was "sanitary", the people who deliver could take it. Fast forward two weeks. When the delivery truck arrived, I was informed that they could only take our old mattress and could NOT take our box spring. I called Ashley and got a manager on the phone. He would contact the truck's dispatch to sort it out. Long story short, the truck couldn't take it because there was not a line item on the ticket specifically for the box spring. I called the Ashley's manager back and even immediately paid a personal visit to the store. Due to how they have third-party companies deliver their products, I apparently will have to wait a week or more for a simple response about whether or not the box spring can be picked up. I was told that I should have been more clear with the associate and specify that I wanted the box spring to be taken, too. Apparently, "bedding" refers to mattresses but not box springs. That disclaimer would have been appreciated up front. Oh, and I was given a nice list of area non-profits to call and inquire about free box spring pick-up, because Ashley can't be troubled to do what they deceived me into thinking they would do at the time of purchase. With our new bed and few more reviews of their terrible service, I'll sleep really well tonight.
Terrible products and furniture certainly doesn't last. Do not waste your time or money.
Had a delivery scheduled months in advance. They sent daily emails asking if we want the delivery sooner, which was not an option for us. 4 days before scheduled delivery date, they say 1 of 2 items is back ordered, and rescheduled delivery for 10 days later. In calling for a partial delivery on the original date, I waited on hold forever, passed around to multiple agents, and never was able to talk to the correct person. Terrible customer service. How can it be back ordered when for 2 months they were asking us for an earlier delivery date?
Lied and gave our furniture to someone else twice and told us we will have to wait another month. We paid for it 2 months ago!!
This is the second thing I’ve bought from JT and he is Fantastic. He takes his time with me and tries to find out all my needs. Doesn’t try to force anything on me and answers all my questions. When I go back for more I will only deal with TJ.
Went to another Ashley Store and had a very lackluster experience. I got in touch with Jeff and he made the purchase easy and and quick. Delivery was exceptional and earlier than expected. Jeff and the Ashley team did an outstanding job.
Michael T. did a great job showing me options for my specific request! Very thorough and prompt, which made my purchase quick and easy!
Do not buy anything from here. Purchased a couch only the corner piece was delivered and waited two months for rest. That's not my problem, as soon as couch was sat on looks like I have owned it for 10 years. Once you accept the couch you can't return it. Stuck with a couch over $4,000 and it is GARBAGE!!!!!!!!!!!!!
I cancelled an order over at this Ashley location over a month ago, and I'm still waiting on the store to refund me. The store blames their corporate office and the corporate office says only the store can process. I've decided I'm reporting the store to the FTC for fraud.
Paul was awesome!
After having a very rough start with Ashley, I want to take the time to give Jose from warranty repair a huge shout out! He was the most professional, courteous, knowledgeable, and timely person I have met in a very long time. I cannot express how much I appreciate his help today with our couch. Jose is the example all employees should strive to be! Thank you Jose!
Rick greeted us at the door and directed us to the area where we might find what we were looking for. He allowed us to wander freely and look around but was nearby when we had questions. He was very helpful and we found exactly what we wanted. Our purchase was completed and we got a reasonable delivery date. All in all it was a great experience and we are excited for our new sofa.
Was a great experience. Went and picked it all out before hand and all I had to do was go back and order it. Q was a great help!
The store had a wide selection of furniture. Also was able to get it within a week and a half. These days other stores were telling us 5 to 6 months out. Meredith was not only very professional and knowledgeable, she was friendly and pleasant.
Great place to shop very nice people salesman Rick was very attentive!
This is a review of my Reidshire Right-arm Facing Corner Chaise ProtectAll Protection Plan purchased on 10 June 2019 from Ashley Furniture and the issues following the purchase. When visiting the Ashley store and meeting with the salesperson, it was a great experience. The store was laid out nice and the store staff were very nice. On 24 June 2019 my couch was delivered and my experience was not so pleasant. Our couch was delivered and setup nicely. I then discovered that the delivery folks threw debris from the couch shipping material into the sewer drain in front of our home. Then we learned that the delivery folks stole multiple credit cards from my wife’s purse which was sitting in the living room on another couch. Multiple purchase attempts and a success were attempted on the multiple credit cards. Immediately, a police report was filed. I contacted the local store for delivery driver information, per request of police, and went there in person. In the end, the only update I got from the police report was that the delivery person(s) was let go. Ashley never checked on us or called to apologize. The couch we purchased felt like a lemon. The armless loveseat section of the couch sounded like a bunch of tight squeaky springs. A request was submitted and a technician came out and after verifying, it was swapped out. A zipper from a cushion on the right-arm sofa was never able to zip properly. Since the cushion is attached to the couch, they sent a technician to take the entire right arm sofa cover off and replace it. And staples coming loose continue to cause sagging cushions. And all of the cushions, to include the chaise, constantly slide out of place. Then Covid hit. After waiting for a safe opportunity to have repair folks come out again, we filed a claim with the ProtectAll Protection Plan. This plan seemed so perfect and appeared to fix so many things with our lemon couch. A board was sticking out of the back of the right-arm sofa and seams were separating from the chaise. I took many pictures and filed a claim online. Per the pamphlet, a person from ProtectAll would call me within 48 hours of claim receipt. Claim was submitted on 15 June 2021 and the response was two weeks later on 30 June 2021 stating that the claim was denied for the seams. I responded back 2.5 hours after receipt of the email asking if the other portion of the claim was going to be addressed. As of 16 July 2021 (one month after submitting a claim), I remain disappointed with the lack of answers. My experience from the date of purchase, and the protection plan Ashley Furniture offers, I offer my horrible experience. Please take this into account before you make a purchase from Ashley Furniture because after you exit the doors, you are a forgotten customer.
Chris Patton helped us out there. Helped us out. 5 star service.
Great store. Helpful sales people!
Once an industry leader in quality. Now just a leader in price surviving on the memories of being a top quality provider.
Kristine was fantastic to work with. She took the time to walk around the showroom and show me different options within my style preferences. She also made sure to walk through each step of the process to ensure things were done correctly and that I understood everything. A great experience!
Paul was extremely helpful, but the sale process did take a long time. First to determine if they even delivered to my area, and then to confirm pricing.
Quick to take your money, but very poor at Delivering their product. My original delivery date has been extended out twice and they still aren't sure it will be delivered on the most recent extension date.
Beautiful furniture, store was well set up and immaculate!!!
Sarah was our salesperson and she was amazing!!! We had a great buying experience! Quick and easy!
Chris gave us excellent service. We will definitely be a returning customer.
worst customer service when it comes to delivering furniture. after waiting 3 months to receive my furniture, now it's been one week of getting the run around for them to deliver the hardware to set up the bed.
We were greeted at front door. Salesperson stayed available for assistance when we finally did have questions.
Kristine Hoy was our sales associate and she was very professional and helpful. We changed our order after two days to another TV stand and it was a very easy process. She went out of her way to assist us in everyway possible. The receptionists were also very professional and completed our order. This was our first experience with Ashley Home Store and we will definitely shop there again.
I ordered a coffee table from the store. Excited to receive the item but it is on order and up to 8 weeks for delivery. Not thrilled over the wait but it is what it is. Sales team was nice, easy to work with. Check out processes was lengthy with lots of steps to complete before sale was finalized. Seems like there could be a better way for that. Over all nice store and looking forward to getting my item.
This place is set up really nice. And the prices were very affordable.
They straight up lie about shipping times. Said two weeks then call every two weeks to say two more weeks. They could care less. No apology or discounts for inconvenience. Seriously it’s been months and still don’t know when we will get our stuff but they have our money. Wouldn’t recommend to anyone.
Best customer service! I love my new bed and couch!
Had a great experience with our purchase and the store representative Artimus Quick his knowledge of the products was very insightful and extremely helpful to me, my wife and son. 5 🌟service!
Rubin Michaels did a wonderful job showing our family different options while shopping for new living room furniture. Excellent service and friendly environment. Mr. Jeffery was also very helpful. He helped us get a great deal on our new furniture. Can’t wait until it arrives! 😁
Rick Smith was amazing. Patient and not pushy. Explained things in detail. Would highly recommend asking for him.
Kristin was a great help and we are very happy with the chair we purchased.
Nice sales people...we bought but we're willing to pay a bit more for the convenience.
Walked in and was completely ignored except by the one lady who was helping another customer. I'm assuming they didn't like money or something because the store was packed with employees and only 1 said hello. I doubt I'll ever shop at Ashley's homestore.
If I could rate it lower I would. My wife and I ordered two accent chairs from this store. On delivery, they were dropped off in our driveway, no communication with the drivers/delivers. One chair was unwrapped which had a hole in the fabric on the head of the chair. We never signed for the delivery. Our signature was forged. The process for Ashley Furniture was to try and repair, the brand new chair I purchased and then if I was happy to swap them out. They were not able to schedule a "repair technician" to come out for 30 days. Trying to return the chairs has been let's just say a process. I received the chairs on March 23rd, they are still currently in my house with a pending return. I will never buy from this company again and will make sure those I am close with will do the same. Update: so a month and half later, still haven't got a refund. It seems the store itself can not do anything to help, always has to be dealt with central or corporate office. So today got on the phone with the credit card company to dispute the charges.
Carol was the customer sales rep who was very patient and showed utmost care . I went into the store 10 minutes into closing but she took the patience to walk me through even though it was past store closing . It is such experience that made me come again and made another purchase of bed and 2 mattress all in same store and stopped shopping elsewhere .
TJ was excellent in his profession. He knew his produce and sold it. Good customer experiences.
Customer Service is HORRIBLE!!! Pay extra for premium delivery and they won’t take item back like salesperson claims. Have to schedule a repair or return. Repair department booked out for 1 month 4/30/21what does that tell you! That’s just a tentative date by the way. Stated all products are in and delivered together and not case at all. Missing love seat and possible delivery 4/9/21. They don’t offer you anything just a shame very unimpressed with the company.
Came in a few weeks back and saw a couch, chair and ottoman. Continued looking at other stores and ended up back at Ashley today and bought it! They were great and the sales rep, Ric was fantastic. I got a great deal, he answered all my questions and was so thorough and courteous in explaining the process. Overall a great experience and can't wait to get my new furniture!
I was looking for a specific chair. Found it in minutes and made my purchase! Michael was extremely helpful, did not "stalk" me around the store and made furniture shopping simple!
SUPERIOR SERVICE!! LOW PRESSURE!! GREAT SELECTION!! SUPER DISCOUNTS!!
Most fun I've ever had furniture shopping. I thought i was going to be going from store to store, but Artimus Quick and i walked around for an hour or 2 and he sold me exactly what i wanted. Can't believe i nailed it at 1st place i went. No pressure at all. He sold me exactly what i wanted and i am very happy. Thanks Artimus! It was fun.
Found my bedroom set. Very happy with it
Sarah is super sweet and helped me a lot today. My husband and I are satisfied with our purchase.
Bought furniture (a dinning set) back in November 2020. Delivery was scheduled for late January because it was back ordered due to COVID-19. It is March 7th, 2021 and don’t have a firm delivery date. They pretty much took my money 4 months ago and still have no furniture!!! Every time I call, I get a different story. I will definitely not buy from this company again and will not recommend to anyone.
This was our first experience with Ashley and it was amazing! Our salesperson Chris Patton was wonderful! Very easy to work with, knowledgeable and not pushy. We ordered our couch on Sunday and it was delivered today promptly by two wonderful delivery guys. They were careful and assembled quickly. This will be my go-to for furniture in the future!!
WORST WARRANTY OPTIONS AVAILABLE AND EVEN MORE HORRIBLE CUSTOMER SERVICE AFTER THE SALE IS COMPLETE, THEY COULDN'T CARE LESS ABOUT YOU AFTER YOU RECEIVE YOUR FURNITURE ITS ALL ABOUT THE MONEY FOR ASHLEY FURNITURE IT IS NOT ABOUT THE CUSTOMER AT ALL ANYMORE DO NOT WASTE YOUR TIME OR YOUR MONEY WITH THEM AND MOST CERTAINLY DO NOT BUY THE EXTENDED WARRANTY FROM ASHLEY THEY TAKE NO OWNERSHIP OVER ANYTHING IF YOU DO, I'VE BEEN A LOYAL CUSTOMER FOR YEARS AND I WILL NEVER AGAIN GIVE ASHLEY MY MONEY
The sales process with Mike Gulisano was fine. Service after the sale is HORRID! We were given one delivery date, then it was moved to today. We got a text early this morning that we were #2 in the delivery sequence. The window was 9:15 to 1:15, so we thought we were in good shape. WRONG. Three phone calls to the store later, with hold times of 20 minutes each, still no delivery. A fourth call revealed the item was never on the truck, because it’s on back order. Aaaaahhh!!! Attention to detail and effective communication are critical to every successful endeavor. Ashley needs to ask themselves, “Is this any way to run a business?”
I would definitely recommend my friends not to visit any Ashley stores. I was used to love Ashley stores but my last experience was very bad, I took my whole family after discussing with store rep and he didn't entertained me and I have to come back with buying anything.
Terrible customer service. The sales person didn’t want to spend his time showing me the options available very rude and he was just speaking with his other coworkers instead of trying to help the customer. Very disappointing.
Lots to choose from
Our visit to Ashley Furniture was great, accomplished our goal. Our sales person was extremely helpful, very pleasant and knowledgeable about the products.
Do not order from Ashleys we ordered outdoor furniture back in November and paid for it in November and we still don’t have it. They keep Pushing the delivery date back every week and now it’s been over 3 months and still no furniture ridiculous!!!!
Friendly staff couldn't find what I wanted but picky.
Purchase the bedroom set 3 of 4 items was damaged 2 months ago delivered hasn't been fixed or exchange and today I asked them for cancelation of Purchase since all been damaged and not been exchange or repaired they told me I can't do that just have to wait till they can exchange there's no customer service!!
We spent way too long having to pick out a lot of furniture but Chris P. was fantastic and very patient. The manager Jeff was also super sweet and helpful. He walked the length of the store a half dozen times showing us different selections. Everything we wanted was in stock and they had a great deal going on. We ended up stay after closing to wrap everything up and they didn’t rush us or make us feel like a burden.
Nice selection and black friday deals
Delivered my table tracked mud on my new carpet. We are contractor he replied didn't feel responsible
Bad bad customer service, the store can not process your card manually in case of your card chip or strip does not work, so if you have a bad card you better ask your bank to send you a new one before buying in Ashley. I had a visa virtual card and they didn't let me use it. Even with the terminal on the counter they told me they can't type the numbers of my card because if they do corporate will fire them. Really bad experience.
Rude sales staff- They acted like we were a nuisance for asking for assistance and checking to see when something would be available for delivery. We will be ordering our furniture from a different Ashley location.
Disgusted with the lack of professionalism from this organization. We purchased furniture at least 2 months ago and it has yet to be delivered. Some of it was available for delivery at purchase but they chose to deliver it all at once and its been months waiting. Do not choose this store for furniture unless you want the shipping if this furniture to your home to be a surprise. You'll surely forget you ever ordered it by the time it arrives. Thoroughly disgusted with Ashley not responding to my numerous requests for information and help with delivery on my order.
Furniture incomplete. Have had 3/4 of a bed sitting in my bedroom for three days. Customer service is terrible...no date was given for when this bed will be complete. Do not even want them to assemble anymore if they can’t even get all the pieces here :( very disappointing
This company tells lies just to get your money. I was told when my stuff would be delivered just for them to call me and tell me it was another 4 weeks out. When I bought the set they told me they were only missing the right sofa piece, now mysteriously they have none of the pieces I ordered. They cannot tell you anything when you call to ask questions. HORRIBLE. Go to their competitors.
They have the worst customer service ever!
Stand by their agreement? October 14th delivered Bedroom furniture (dresser, mirror, chest & night stand). All delivered but delivery guys were unable to attach mirror to dresser because of a missing part in dresser. Delivery man advised that customer would be in contact within a couple of hous then have a technician come a fix on October 15th. Never heard from customer care. Morning of October 15th called customer care & told it would take 7 to 10 days for the part to arrive then call back to schedule technician to fix. I even went back to store manager with no REMEDY. Unable to talk to salesman/tried multiple times... Part is shipped USPS. To same I am pissed is an understatement. I want the mirror mounted today October 20th!!!
I went in August 22nd to purchase 2 mattresses, and 2 frames. It took 2 weeks to get one frame (just the frame, no mattress..) Thus far we've gotten like 5 different delivery dates where I've had to call the corporate line to find out that my delivery has been moved yet again! No email, no phone call, no text, nothing to indicate why my delivery has been moved. The store? Hasn't contacted me at all, they don't care about their orders. At the store they told me that the thing that would take 2 weeks to get was one of the frames, last week that I had a delivery date on Sept 15th they told me they were waiting on the mattresses. Something they never told me about instore. Now my delivery is dated for October 15th. That will be a week shy of 2 months since I went and paid for my order. Worse case is that we made these purchases because we bought a new home and my mother and little sister NEED a bed. Not because we are redecorating and just cause. It's a necessity. Worst experience, worst customer service, worst fulfillment, overall, if you need something do not do business. Ive been on hold so many times and the funny thing is that their recording says that they have warehouses and they ship and yadayadayada, hilarious when they cannot even fulfill two basic mattresses and frames. UPDATE: it's October 14th and no delivery yet. Basic mattresses and frames, no delivery yet. After complaining I got a call from a lady that said was part of this location's customer service team. As an apology for the hassle she offered a $200 gift card for online of any store or $100 off delivery. I opted for the gift card and she said she would mail it. Ok whatever, I got it and I opened it and it's just $100 for specific stores in the area. Why lie? Why promise something and not deliver.. like my order... A slap in the face yet again. She just wanted me to shut up. WORST CUSTOMER CARE!
Honestly really bad service and really bad quality. I bought a princess bed for my daughter for her birthday. To add on the surprise that it took lots of time to get here, The bed was also built on backwards. I reported the problem and for another surprise they told me I could not get a refund and that the money could not get returned. Finally, it took 5 months for the bed to get here and it came as open box(used) and I payed for something new which was for my daughter!!
We've had good customer service in the past, but I'm afraid to say it has since changed. We bought a 5-year "total replacement" warranty for a sofa we purchased 3 years ago. There's a tear that has developed. The warranty company determined this tear was not covered (I did say "total replacement", right?...). After speaking on the phone and visiting the store 5-6 times over the last 8 weeks, we have not been offered any kind of resolution still. We've been told to wait to see if this discontinued sofa would suddenly become available from another location... I worked in retail for 10+ years and this is exactly how you turn people away from returning. I do not recommend this store or their warranties.
Great people, great product! Stopped by to look at some furniture and Chris helped us pick out a nice table for our dining room.
Very bad experience, warranty that i bought it was the premium with super high end coverage but it covers only headache. Stuff i bought came with damage technician came, said we will replace it, and nothin. You have to call them fallow them up, spent all your days to be somethin done. Totally worthless and very bad experience. Not advice even to enemy to buy from here.
Just purchased 8k worth of furniture from Ashley within a 3 month period. Had three pieces arrive damaged. Had two techs come out and both agreed they needed replaced. Now they are wanting to try and repair. One table looks like it has water damage. The other table leans and broke the first night. Another end table looks like it was at someone’s else’s house before mine and is all scratched and chipped. Waiting on the “customer service” department to return my call yet again. Save yourself and drive past and find another company that will stand behind their items. Poor customer service, poor quality and poor company standards should be their motto.
Great service by Mike G!
Fantastic customer service and great value for the money.
We ordered a TV console, was delivered with cracked wood, missing pieces, and lopsided doors. We went to the store in person and we were told they would have a new one delivered to replace the broken one. Now.... nothing....no replacement, everyone points the finger to the next person. Here we are, at square one. We will NEVER purchase or refer to Ashley’s again!!
Horrible customer service! Went in after purchasing multiple pieces of furniture and just wanted to buy pillows. First when trying to purchase we had to be handed off by a greeter, never seen a group of people that did NOT want to service someone. Then they rang us up at the wrong price which I turn we had to wait in a line to refund the difference. This is ridiculous and will be the last time we purchase with this company. Being a COVID environment it seems as though you would also want to keep your customers in one place but we moved to 4 places during the checkout process. Crazy! And just done!
BEWARE!!! Don’t buy anything from Ashley they will take your money and send you broken furniture or u gotta wait 6 month. Customer service is trash on hold for 2+ hours!!! AVOID AT ALL COST!!!!!
I'm have to follow up after the delivery and set-up, but their customer service is excellent.
Worst customer service ever. If you ever get anyone on the phone, they do not have any answers or solutions to your problems. I have been told 4 different things by 4 different people just today. And spent almost 2 hours of my time waiting to get people on the phone. Ridiculous. After waiting 6 weeks, finally received the desk I ordered and it is damaged. Now I cannot get them to come and get it and replace it. Good thing I used my American Express card. This was my first and definitely my last time purchasing from Ashley Furniture.
Love the furniture! Affordable and the employees are willing to work with you on discounts and pricing! My entire house is furnished from Ashley’s!
We had the good fortune to work with Rick Smith. He was incredible. We were in the store for about four hours. He moved furniture from one place to another for us. We purchased a bedroom suite, leather recliner, love seat, and ottoman. We were from one end of the store and back. He has the patience of a saint. A very special young man. A GREAT experience.....
Friendly service with a wide variety of home furnishings to choose from.
If I felt more inclined to, I would give this store more stars based on previous experiences before yesterday. My roommate and I have visited Ashley a total of three times now. The first, we were greeted and assisted by Mr. Chris Patton who was very kind and more than helpful, but we were not quite in a position to place an order yet as we were not scheduled to move in until weeks later. The second was last Thursday, where we were largely ignored due to what my roommate and I believe is a slight age bias. We were in the store for almost an hour before we were approached by Cody, the sales manager, who was incredibly helpful and we very much enjoyed the time he spent walking us through the store. My roommate and I are not easy customers to please as we have different tastes in texture/color/style. Cody was very patient with us and let us take our time deliberating. When we returned Saturday to make a purchase, Cody was not there but we just wanted to make sure the couch we picked out was right for us and get measurements ourselves one last time. When we approached the front podium, I asked the woman sitting there if we could potentially borrow a tape measure (we forgot to bring ours) so we could compare the size of the space we had to the size of the couch. While I did try to explain our situation, Ms. Hoy was more than insistent upon showing us how the dimension sheets work. Well, last I checked, I wasn't dropped off the turnip truck yesterday, and I do know how to read. I continued trying to explain that we weren't trying to measure the physical couch and that we already had an associate in mind that had worked with us previously: either Cody or Mr. Patton would have worked just fine. Insistent that she needed to be our sales associate, my roommate and I gave in and followed her to the couch we had chosen. She was very knowledgable of the dimensions of the couch and the fabric we had chosen. As I have a service dog, she was very polite and treated us as regular customers which I appreciate beyond measure; however, in passing I had mentioned an accent chair that she could not seem to drop. My roommate and I explained we would not be purchasing an accent chair in the near future, but the couch we chose allowed for room in the budget to get one eventually. She continued to lead us around the store and show us abstractly patterned accent chairs that my roommate and I agreed were not to our liking, she blatantly ignored the size restrictions we placed on the chair (we have a small apartment, and were very specific about size) and even after stating that we had no interest in purchasing any of the available options, she continued to insist that "a glance wouldn't hurt." While I do understand that sales associates operate on commission, I don't appreciate being pressured into a large financial decision I clearly expressed I wasn't ready to make. After all, we are college students and the accent chairs that were being shown to us cost significantly more than the couch we bought. After finally going to checkout, the pressure started in on the extended warranty I had no interest in purchasing (which is my right to choose as a consumer). Time and time again, she wouldn't drop "getting me a lower cost warranty." My roommate had to get slightly abrasive before Ms. Hoy dropped the matter. While overall polite and knowledgeable of the inventory, we were both slightly irritated with the experience. I hope to keep our business with Ashley in good faith, but commission poaching and pressuring customers into financial decisions for personal gain pushed a few buttons for us. 5 stars for Mr. Patton. 5 Stars for Cody. 3 stars for our most recent experience at Ashley HomeStore.
I went to place an order online but figured I would go into the store and check everything out before pulling the trigger. The instore experience was good except I was told the originally delivery date of that weekend was no longer available and it would be a little longer than expected. However, they could not give us a date. I said no problem but asked if I was charged right away to which they replied yes but you should have it in 2 weeks. My card was charged $3500 and 2 weeks later I had not heard anything. I called customer service and found out that it was late September now that I would be receiving the item. We had just moved and couldn’t wait that long on a bed so I decided to cancel. I spent 30 mins on the phone cancelling the item. I was told the cancellation request takes 24 hours and then 3-7 days to credit the account. Well 8 days went by and I checked my card and the charge was still on there. I called in once again and the automated system said my item would be delivered September 29th. Waited another 20 mins to speak to a rep only to find out the first cancellation was never completed and it had to be done again. I have lost all faith in this company.
This particular ashley the customer services was super poor i got the and no one salesmen aproach us to help so we left
If I could give 0 stars, I would. The store and company as a whole are horrible. They do not stand behind their product. A couple of months after we purchased a sofa and love seat, it started making a horrible creaking noise, like we owned it for 50 years. The store initially agreed it was a manufacturing defect, which the furniture came with a year manufacturing warranty...plus we purchased the extended warranty. Did not matter. We have received the run around for months. Even after their tech came out, 5 missed appointments later, and said he could not fix it, they never offered to exchange or give us a refund or anything. I will never purchase from this company again and tell everyone I meet that their product is trash. DO NOT PURCHASE FROM ASHLEY FURNITURE!!!!
Do not shop here... purchased a bed a month ago and the sales person had us choose a delivery date, the first delivery date available was 8/12 a month after purchased, 3 days before the delivery day they called and said that it would't get delivered until 8/19. we went to the store to see if they could help us and the customer service people do not show any interest on helping, we spend so much money on them and they do not care!!! really disappointed.
Experience has always been a great one and that’s why we’ve always been a returning costumer! TJ is an awesome person to work with and really puts his costumers 1st!
I was so sad before I went into the store I have a bedroom suite that has just been discontinued I have all the pieces except the nightstands and Michael G was able to find those for me. I am such a happy lady now! Thank you Michael
Not going to go into detail because this would turn into a 15 page rant. All I will say is to save yourself the time and money - Do Not Buy From Here.
In recent months the products and service have deteriorated company wide. When you need something repaired, you get hung up on. When you need to follow up on when an item will be delivered, you are told your order was not transferred to the correct system and then you get transferred to different departments to get hung up on. And if you do find that one seemingly great associate that wants to help you, their notes never make it to your account and you have to start the process all ocer again. Do not purchase product from this company!!!
1 out of 5 stars. Most disgusting and disrespectful customer service I have ever received. I order my furniture on July 3rd. Agreed to have it delivered on July 17 since it was available. Everything great at the store, I checked the order and everything was what I wanted. On July 16 it was weird that I never received a call to confirm the delivery. So I called (which wasn't easy because it was an hour and 45 minutes just waiting on hold) only to be told that they can't locate the house and the delivery was rescheduled for July 23 without my knowledge or consent. On the call we confirmed the address and I asked what can be done to have it delivered the day that they had promised and I was offered no other option than to just accept what they told me. On July 22 I called again since once again I was not called to confirm the delivery hour. To be told that supposedly they called me and I didn't answer. Mind you that I provided 2 different phone numbers and was not called to neither of the numbers. They rescheduled for today July 24 after being on the phone for hours and talking with supervisors. It should not be this difficult to get furniture especially after you paid for it and paid a separate amount of over $200 just for delivery. I was promised to be the first delivery of the day at 8 am and they arrived at 11 am. I also was told that the the delivery men were going to have mask and gloves for our and their safety. Today July 24, 2 men without gloves or masks arrived and set up the furniture which was made up of a king size bed with matress, 2 night stands and a chest all dark brown from the Hyndell collection. When they finished, I went to check all the pieces were in order only to find out that the chest was the wrong one. Not only was it not from the collection I ordered but it was GREY. How would they ever think that even goes together?? Not only that, but they scratch up my walls in the new house. Now I was told that I have to take out a day in the middle of the pandemic to go personally to their store where I ordered the item to check if they still have it in stock (which in their website already says it's out of stock) to then AGAIN have to schedule another delivery day and no one knows if that is even possible. I paid for the furniture, I checked the order with the sales person before submitting it to MAKE SURE ITS 100% CORRECT. I still have the receipt in hand and verified again that the sales person and I ordered the right items. And WE DID, it was also confirmed by the website and the customer service agents!! Then on top off all that they dare to accuse me of blocking them on my phone. When in all reality they just didn't want to call a Puerto Rican area code number, but I gave them 2 phone numbers a 939 from Puerto Rico and 678 from Georgia that is no excuse for them not to call me and to be this IRRESPONSIBLE, CARELESS AND DISRESPECTFUL.
Most disgusting and disrespectful customer service I have ever received. I order my furniture on July 3rd. Agreed to have it delivered on July 17 since it was available. Everything great at the store, I checked the order and everything was what I wanted. On July 16 it was weird that I never received a call to confirm the delivery. So I called (which wasn't easy because it was an hour and 45 minutes just waiting on hold) only to be told that they can't locate the house and the delivery was rescheduled for July 23 without my knowledge or consent. On the call we confirmed the address and I asked what can be done to have it delivered the day that they had promised and I was offered no other option than to just accept what they told me. On July 22 I called again since once again I was not called to confirm the delivery hour. To be told that supposedly they called me and I didn't answer. Mind you that I provided 2 different phone numbers and was not called to neither of the numbers. They rescheduled for today July 24 after being on the phone for hours and talking with supervisors. It should not be this difficult to get furniture especially after you paid for it and paid a separate amount of over $200 just for delivery. I was promised to be the first delivery of the day at 8 am and they arrived at 11 am. I also was told that the the delivery men were going to have mask and gloves for our and their safety. Today July 24, 2 men without gloves or masks arrived and set up the furniture which was made up of a king size bed with matress, 2 night stands and a chest all dark brown from the Hyndell collection. When they finished, I went to check all the pieces were in order only to find out that the chest was the wrong one. Not only was it not from the collection I ordered but it was GREY. How would they ever think that even goes together?? Not only that, but they scratch up my walls in the new house. Now I was told that I have to take out a day in the middle of the pandemic to go personally to their store where I ordered the item to check if they still have it in stock (which in their website already says it's out of stock) to then AGAIN have to schedule another delivery day and no one knows if that is even possible. I paid for the furniture, I checked the order with the sales person before submitting it to MAKE SURE ITS 100% CORRECT. I still have the receipt in hand and verified again that the sales person and I ordered the right items. And WE DID, it was also confirmed by the website and the customer service agents!! Then on top off all that they dare to accuse me of blocking them on my phone. When in all reality they just didn't want to call a Puerto Rican area code number, but I gave them 2 phone numbers a 939 from Puerto Rico and 678 from Georgia that is no excuse for them not to call me and to be this IRRESPONSIBLE, CARELESS AND DISRESPECTFUL.
If I could give Ashley Furniture 0 stars, I would. It has been a horrible experience with Ashley Furniture Store. We ordered a sofa and a sofa sectional from them back in October. Both items were damaged and needed to have them replaced. Almost one year later and we are still dealing with this and our sectional is still not totally replaced and now we are being told that one of the pieces is discontinued. Customer service is terrible, where one person tells you one thing and another person tells you something else. I can never get in touch with a store manager and customer service says they cannot help me because it was a store purchase. We are now trying to get a full refund because we are done dealing with them. I will NEVER shop at Ashley Furniture Store again!
We purchased furniture from Ashley Homestore and have not been pleased with the customer service in trying to get the damaged furniture replaced. The delivery guys left the damaged furniture with us instead of taking it with them since it was "Threshold Delivery" meaning they deliver and we put the furniture together knowing that the box was clearly open and the furniture damaged upon delivery after having to take 2 days off of work to be home and the first delivery date was pushed back as to no fault of my own. No one at store we purchased furniture from or corporate has been able to tell us when someone will be out to inspect furniture and then order a replacement. I am typically an easy, understanding customer, but this is ridiculous. What happened to pleasing the customer. I believe these companies have got way too big to even care about their customers.
This review is for the Ashley HomeStore at 2475 Market Pl Blvd, Cumming, GA 30040. I purchased an office set from this store. Upon delivery, the desk and bookcase were damaged in several places. Additionally, the delivery people did not assemble the furniture correctly and they actually quit attempting to assemble it, leaving it incomplete. I paid $280 for &"premium delivery&" with FULL assembly. I tried to refuse the incomplete and damaged pieces but the driver just left. I went to the store in person to return the furniture but they said they could not process the return in their store (it has to go through corporate). It has now been 7 days and I still cannot get ahold of anyone on the status of my claim. I have called several times. It is impossible to reach anyone by phone. The manager &"promises&" to call back but he does not. I received an email this evening that said my order &"replacement&" is pending... I never asked for an order REPLACEMENT - I am RETURNING. I will continue to reach out via phone, email, social media, and every review site available until my return and refund is processed. This is fraud.
***This opinion is based solely on my personal experience*** THE WORST COMPANY EVER!!!! DO NOT SHOP WITH THEM. This entire company is a rip off. They take your money but don't follow through on delivery time or promises. I purchased SEVERAL pieces of furniture on February 5, 2020, one of which was a table with 4 bar stools (there was something wrong with each piece of furniture). The table was scratched out of the box and ALL four chairs are wobbly. I have been fighting this entire time to get the chairs repaired. I finally asked for an return.but they won't do returns (which they don't tell you this in the store). They finally agreed to do an exchange on July 9, 2020 and guess what... NO RESPONSE to my calls or emails. This company is a complete FRAUD and they absolutely do not care about their customers. I could have spent $8000.00 with any other company but instead I choose Ashley and I guess the joke is on me.
Product looks and seems to be high quality, couldn’t understand that for some reason we would have paid more if we didn’t get 5 year warranty? So we paid the lesser amount w/warranty. Must be a huge incentive for sales person and manager to sell warranty. The purchase process was very time consuming after we made selection. Salesperson was nice.
THIS PLACE IS HORRIBLE. PLEASE DO NOT BUY ANYTHING FROM HERE. You will never get your furniture on time. I bought Sofa, Corner Chaise, Ottoman, Barstool, and a round end table on 05/24 which has NOT BEEN delivered yet. So far it has been rescheduled for the third time. My delivery date now is 7/28 which I am pretty sure will get rescheduled. The sales rep. who sold me these items is Mr. Michael Turlington 26 who I am not able to contact. Hope he reads this message and gives me a call. Here is the order number: 500891140. I wish I would not have paid these items in full but it too late. I would never recommend or buy anything from Ashley Furniture Store.
I will never ever buy anything from this place!!! I paid cash 💸 for my furniture and still not getting it. Yall lost me. I am returning it. Again you lost out on about 2 grand for a dining room table i wanted
Do not spend your hard earned money here. I purchased a captain’s bed with drawers underneath on June 6, 2020. They first time they delivered the bed was damaged. The second time they delivered it came without drawers. Really?!! A captains bed with no drawers. I called the store where I bought the furniture and they are no help. I called the delivery line and they are no help. I should have read the reviews before making my purchase. I resorted to filing a complaint with the BBB and hope to have it resolved. I will NEVER do business with them again. Please do yourself a favor and shop elsewhere.
If I could go negative stars I would. We ordered furniture during this pandemic, and understood things might take longer than usual. With that being said, our delivery still hasn’t arrived,m. The drivers couldn’t find our house in a new build neighborhood (which we understood and were anticipating a call about this during the day) originally we tracked our delivery at 8 out 12, the drivers skipped us because they couldn’t find the address in Google Maps. I called up and got a hold of Tiffany who said she would have Jessica call once they could actually reach the drivers- surprise no one reached out to me. Then, the manager of the deliveries Jason “made us a priority” that evening at 7:30 PM and promised it would be there the following day between 8-10, that has yet to happen. I call back to ask for an update, and not surprisingly our order is on the way- behind a 27 piece delivery. They have no customer service accountability with their deliveries. I will never order from Ashley again. Mind you Rooms to Go delivered our couch on time the same week and we had ZERO issues with them. I’d recommend going next door to them instead of the hot mess that Ashley is, they waste your time and have zero accountability within all of their departments.
Great selection. Huge prices ranged to suit just about anyone.
We are beside ourselves with the lack of customer service we have received since receiving this coffee table. It was ok during inspection at delivery, but a few hours later, it BREAKS?! I have been on the phone MULTIPLE times trying to get a hold of someone. They said they would send someone out to try and "fix" it. Their window of service was between 10:30-12:30. It is now almost 3pm! No phone call, no show!!! And here I am AGAIN, waiting on hold to try and talk to a freaking human!!!! We do not want this fixed, we want a new table! One that won't break right away. I am now hearing horror stories about the quality of their furniture and I am sad we bought this and our couch from them. DO NOT BUY FROM Ashleys!!!
If I could give this business a zero-star I would. first let me say that the delivery date they give you in the store will definitely change two and three times when you get home. I purchased a kitchen set with 4 bar stools, a bedroom set what's the dresser and two end tables and four power recliners to go down in my basement for my entertainment area on February 5th. Each piece of this order arrived at different times and dates some arrived damaged and had to be returned several times. it is now almost the beginning of July and I still do not have functioning bar stools. There must be some sort of defect because ALL of them are wobbly and you can't sit on them. I've had multiple upon multiple calls with the store and the customer service center to get the issue resolved with my table and stools. I had a date set for yesterday for a technician to come out only for them to call me and reschedule during the time frame I was told they were to be out. Needless to say this is almost 6 months and I still do not have a functioning table and bar stools. Also I paid up front in cash and still to this day do not have the complete set of functioning furniture. Save your time please shop elsewhere. This has been the worst experience of my life dealing with a furniture store. They absolutely positively do not care about their customers or their customers experience.
Do not pay them with cash! I canceled my order after a couple of days when I was told that it would be 8-10 weeks before delivery. I requested a refund and they told me it had to come their main headquarters. I’ve been waiting 2 weeks for it to be just processed 2 days and then it takes 30 days after processed. That is ridiculous! It took them 2 seconds to take my cash and 45 days to return it? Had I been told that upfront I would not have paid cash.
I’ve shopped here a few times. Majority of the associates are not very helpful. Mike C and Mike G are the associates you want to see. They are very help and great to work with. I would give the store fewer stars if it wasn’t for these two!
I'll spare you the nightmare of a story, just know this company is the worst. Walk away now, don't waste your time or money. I'd rather go to the DMV then deal with this company again.
We ordered a sofa 5/15. Delivery set for 6/10. On that date only half of our sectional was delivered. Delivery drivers said Ashley was supposed to have notified us that the other piece was back ordered. I called Ashley and was told next delivery date for that piece would be 6/21. Since then I have called them no less than 10 times asking to speak with a manager with no call back, as promised. I got a call on 6/18 from the warehouse saying delivery delayed to 7/3. Irritated, I was finally able to reach a manager who was going to look into it and call me back. It's now 5days later with no call back. I called the store again and they are saying the sofa won't even be into the warehouse until late August. I don't know what's going on but it's been a nightmare to get this sectional. I'm about to return the delivered piece and order one elsewhere. The customer service and communication is a zero.
1. Ashley HomeStore, ordered a chair for me and pushed the date of arrival back 3 times from April to now August. They refused to sale me the floor model. However, when I return to ask for a refund the chair was no longer there. 2. They refunded my money on my Synchrony card, then gave me a receipt that read $65.10. When I questioned what it was for, she said she was wondering the same thing, why ask for my signature on something you have no idea what it’s for? Finally, after investigating she realized it was the deposit I paid using my AE card. Which hasn’t posted yet it’s been 4 days. 3. My sales agent was strictly about the sale, not personable at all. I plan to pay off my card. Then burn it! Which is unfortunate, because I like the furniture.
We bought over 12 pieces of furniture at Ashley Furniture and after 5 weeks we still have not received any of our furniture. We paid for it up front to Carol who was our salesperson. All of our messages and calls have gone unanswered. We were supposed to get our delivery yesterday and stayed home from work to be available and no one showed up....no one called...yes they still have our order but no one seems to know why we didn’t get it and when we will. Absolutely the worst customer service I have ever seen. How do you even stay in business?
I purchase my furniture with store and got the warranty insurance. When I made a claim they ignored the whole situation had been customer for years.
We have bought from Ashely on previous occassions- Good product, sales persons are good not pushy or overbearing, but helpful and professional.
Service in store was great. Delivery of sofa was a disaster. The molding of one my Interior door frames was destroyed and will have to be replaced, two broken lightbulbs and multiple holes, scratches and dents in the walls and picture frames knocked off the wall. Then, after all the damage, they unbox the sofa to reveal it was not the sofa we had ordered. Had to take it back out of the house, causing more damages. The delivery guy assured me that he was a manger and would send someone to fix it, but I didn’t bargain for home damage just to deliver a sofa.
I walked in looking to buy a dresser. I was never approached by any sales person. I left and called the store to see if I had any better luck. I was placed on hold and transferred twice. Only to be told the dresser I was looking for would be delivered in about SIX WEEKS..terrible customer service so I just ordered one from amazon instead. It was my first time & last time visiting this store!
Delivery date was scheduled. My husband and I both confirmed from both of our phones via text TWICE. Took off work the day furniture was supposed to be delivered. Got a message stating my delivery was being rescheduled because we did not confirm. Called and spoke with 4 different reps and all of them said they see where we had both confirmed. They don’t know what happened. Got transferred to a manager who told me she would “make it happen tomorrow” and she would call be back in 25-30 minutes to confirm... not the case. I never heard back from her. Called again only to be told there was absolutely nothing they could do. They rescheduled the date- meaning I had to take off work AGAIN. They offered $100 gift card to which I declined bc it couldn’t be used on this purchase, and I will not be purchasing from them again. I spent a total of 5.5 hours on the phone trying to get them to make this right and nothing. Stay away. Furniture just got delivered- they left us when boxes of furniture sitting in the living room, unpackaged, not put together. The delivery team said our delivery was a “threshold delivery” meaning they don’t put it together. So I guess they took it upon themselves to change that too....so now I’m left with boxes of furniture to unpack and put together. AFTER they rescheduled my first CONFIRMED DELIVERY for no reason at all....”it was a glitch” which included my furniture being put together
Trash furniture. Predatory financing. Don’t even bother with the warranty as they do not stand behind it at all.
Bought furniture two years ago. Have had issues with every piece purchased. Bed frame fell apart and even though I bought the extended warranty, they are refusing to honor it. Save your time and money and but quality furniture from honest people elsewhere.
Very friendly sales staff.
Everything went wrong finally got all our furniture 2 weeks late one problem after another from there computer system saying we made no payment to the delivery team giving us furniture that they knew was damaged they are not a furniture store I would recommend if you desperately need furniture and you need everything to go smoothly I still need more furniture but will be going somewhere else.
They are not afraid to work with you, the employees work like q family and the atmosphere is pleasant..we want QUALITY furniture..don't buy cheap and sale high...buy QUALITY for repeat customers.
Great store with good prices when you catch a sale
Never advice to shop here. Bought leather sofa, tables, night stands, got damage on delivery, file everything, guys came, took photos and told me that will be replaced, now it's almost 2 years still nothin done. Everything so messed up on their system. 0 customer service!
Rude employees
Nick was great. I found something for everyone in the family and we all have different taste in furniture.
Trouble with my loveseat since day 1. Can never get a straight answer from this store, or from Ashley Furniture Customer Care. Will never buy Ashley Furniture again.
Nate was wonderful to work with. Knowledge about the selection we were looking at. Great experience.
Today’s purchase was just to buy pillows to go with the porch furniture we had purchase from Ashley online a few weeks ago. We were still provided with excellent customer service by Paul Edwards and Shavaun Mullane. Thank you Ashley!
Purchased a few pieces of furniture from Paula. She was great to work with and was able to adjust my orders so that they would all arrive on the same dates. Distribution even called to tell me before delivery that one of the tables was damaged and discontinued and suggest I go back to the store to buy the floor model or get a refund. Gave Paula a buzz and she was able to set me up! Thank you for your help!
Horrible experience! They have delivered the same wrong couch to us THREE TIMES in the past month. We havnever been contacted by the store manager through this whole mess. I have 2 new recliners what were delivered and were correct, but can&'t get the matching couch. Offer them an ultimatum to come pick up the recliners at the end of my driveway if the couch does not arrive in 24 hours. The most disappointing experience! DoNot go here for anything. Store blames warehouse of course.
Awesome and very helpful staff. And the delivery crew were very polite and efficient!
Furniture came damaged and after a week I had to call them to get anything done about it nothing was going to happen
The furniture is garbage,better quality at Good Will. The furniture was made from cardboard and made in Vietnam. Absolutely a RIP off.
Their stuff is good, but I would give a zero star for the customer service after purchase. Also, they may split the order without even letting you know and after the first delivery, their system will show the whole order was delivered.
Poor quality! So nice when you are buying. Horrible after when there’s an issue!
Our furniture was delivered broken we have called several times about getting it replaced/repaired with no luck. Have been told they will come out to our home to look at the problem stayed home all day and they never called or showed up.
Our furniture was delivered broken we have called several times about getting it replaced/repaired with no luck. Have been told they will come out to our home to look at the problem stayed home all day and they never called or showed up.
Horrible customer service! Just rejected my 4th delivery. And will anyone go out of their way to solve the problem? No!!! Stay away from this company.
(Translated by Google) Salespeople pressure you a lot, you leave not choose well (Original) Los vendedores te presionan mucho, no te dejan escojer bien
If I could give them zero stars I would. The only good thing about this place is the salesman that helped us. Other than that shopping with them has been awful! They gave me a delivery date that was almost 2 weeks later than the date that I bought it. The furniture I ordered never came on that date. When I called about it they said they would get back to me before they closed. They never called back. I called back the next day and was told it never delivered because I had a balance due! I PAID IN FULL THE DAY I BOUGHT IT! They never put in the system that I paid. After all of that they then told me it would be delivered on the 17th which would have been a month after buying!!!! Well, my table was delivered and what do you know...three out of the four chairs are damaged!! I will absolutely never shop here again. Absolutely awful place to shop.
Do yourself a favor! Never ever step into this store in specific....Very rude and irresponsible staff! Horrible Customer Service! Had to cancel my order eventually....was looking for 0 rating..
Do not buy anything from these people. If you do you most likely will regret it.
Love it!
Drove Dow from Dahlonega with Tony so he could get a desk that matched his bed. He saved $175 fit getting it today.
Paul is a great salesman
Terrible experience.My husband and I were going in to purchase a new couch.I had researched on line and of course any of the sofas that were on sale under 499 were not in the store.!plus.....not even one sales associate asked us if we need any assistance nor did anyone approach us to see what we were looking for..unbelievable.i worked as a sales associate in Naples FL in a lighting store and if we did not approach a customer and at least ask if needed help or that when they were ready to come and get me and I would assistance them in anyway needed.we would have been repremanded....so long story short.....we walked out and took our business to big lots.there we bought a couch and service was great.at this point there loss and will never go back.
Shopping at Ashley is the worst furniture experience I've ever had. The sales people pounce on you when you walk through the door, but that's not the worst of it. All I wanted was an end table and I found one I liked. They offer free delivery, but don't tell you that if your delivery is free, you can't get a refund if your furniture arrives damaged. My table was severely damaged in two places - the veneer was damaged and the corner of the table has almost broken off. It was obviously dropped but they packed it up anyway and sent it on. They can send me a replacement which I have to accept or I donate my money to the Ashley Furniture corporation. I will never, never shop at an Ashley store again. And it turns out the table isn't even wood. It's pressed board with a veneer, AND I have to put it together. Buy at your own risk. Really.
Friendly and accommodating group.
Nope, nope, nope. Don’t go here. I’ve moved around a lot in the past 10 years. I yearly update our furniture. I have always shopped at Ashley and love it for modern furniture for great price. Since moving here, I’ve received nothing but damaged furniture that has been the biggest issue with customer service to fix. Customer service also never answers the phone, seriously, never. The furniture we received was very cheaply made, which is very different from past experiences. Spend a little bit more and buy quality furniture elsewhere.
I had a very bad Experience with this store. I ordered a Dresser with Mirror(Kids) for my 5 Year old daughter's Birthday on 08/27. The delivery never happened and toady is 09/27.Funny thing is no one can tell me when will this be delivered and that is the funniest thing I heard.They charged me $746 and now no one from the store knows what to do .I will really asked everyone to check before going to the store as you will not expect any customer Support after you have paid.
If I could give this place negative stars I would . The WORST EXPERIENCE ever . Not only were they pushy but once they closed the sale everything went downhill from there . 7 delivery attempts and they STILL MESSED UP ! You would think the second mess up they get it together!?? The managers had a bad attitude when I called about my issue and could care less instead they said just call our corporate . Corporate offered a $50 gift card so they could disappoint us again . No thanks
I had a great experience at this store. The sale personal are very polite and helpful.
How do you give less than one star? Horrible service. Went there no one assisted us. I bought 3 items and supposed to deliver yesterday Sept 17th. I waited more than a week. I even took an off for this because no one will receive the furniture if ever. 17th afternoon I called and ask what time they wl deliver and the girl said it is scheduled on 22nd. I said there is no way because on receipt it was clear 17 and I even took an off. I told them to cancel it because I was so disappointed. She told me to call again at 1:30 and look for Amanda. I did and she said she will text me or call me. 5pm already still not call so I called again and Amanda answered it and seem she was irritated when she found out it was me and said don't worry ma'am I am working till 9pm. I said ok! Guess what!!! No call until now. Will never buy ever again. Sooo disappointing.
Has the worst customer service ever! I got the wrong furniture delivered! When I tried calling no one will answer I was on hold for ever more than 30 min I took a picture on my phone ! When I finally got a hold of someone I was told it will take a week so I thought that was ok. Now it's been 3 weeks no resolution and when I try calling no one answers !
How do you give less than one star? Horrible service. Went there no one assisted us. I bought 3 items and supposed to deliver yesterday Sept 17th. I waited more than a week. I even took an off for this because no one will receive the furniture if ever. 17th afternoon I called and ask what time they wl deliver and the girl said it is scheduled on 22nd. I said there is no way because on receipt it was clear 17 and I even took an off. I told them to cancel it because I was so disappointed. She told me to call again at 1:30 and look for Amanda. I did and she said she will text me or call me. 5pm already still not call so I called again and Amanda answered it and seem she was irritated when she found out it was me and said don&'t worry ma&'am I am working till 9pm. I said ok! Guess what!!! No call until now. Will never buy ever again. Sooo disappointing.
I ordered and paid for kitchen island table . The item Did arrive on time however the delivery people were missing the hardware. Supposedly the delivery people called and arranged for technicians to come back out with the hardware on another day assemble the table, we took off work and this was a huge inconvenience however we understood and we also called the store ( we had to call three or four different numbers to get in touch with someone who could give us some information very difficult! )the store manager assured us that it would be taken care of and it would call us back once they knew the technicians were scheduled , ( should be two days ) (We had a Labor Day party 2 days after that and the furniture was in our living room in pieces ) A total of five days past and still no contact or information . We called the store again and spoke with maneesha and she apologized and said she would schedule technicians to come out and call back. ( there was no call back and technicians never came out ) three days later on our way out of town going to the airport the delivery people said they would be in our house in 15 minutes with no prior notice. We delayed our flights , met the delivery people had them install and then I called the store and spoke with Amanda a store manager and she said she would call back and do something for us for the inconvenience. No call back, no communication . The stores only concern is with closing a deal & after the fact there is no support customer service, I would advise not shopping here!
Great store, service, selection, price w/ awesome survice. A must place to shop. Staff is extremely knowledgeable and will take it&'s fine to help you with your selections. This is an experience you must treat yourself to
They are thieves. I am still being billed for furniture I have never received and and a protection plan that I cancelled within the allowed time frame. The year promotional rate is now ending on my purchase and I will begin paying interest on this. I have called the store multiple times and have come in multiple times to no avail. I am listing each telephone/in person encounter I have had over the past year regarding this matter. I also attempted to contact GBS for a refund last year within the 30 day period and was told I must go in to the store, which I did. Even though, that is NOT what the sales contract states. 2018 8/12/2018- Purchase Date 8/15/2018- Spoke with store rep to cancel entire living room set. Couches came off my statement but not tables. 9/5/18- Spoke with different store rep because we were still receiving calls to have living room items delivered. Never accepted delivery. 9/7/2018- Attempted to cancel protection plan through GBS directly but was told we must go into store in order to receive a full refund. 9/8/2018- Spoke in person with store rep to cancel protection plan and again request to have the tables removed from my statement. At that time we were told all she could provide us with as proof was her business card with the statement "cancelled protection plan" and that it would take several billing cycles for the items to be credited. 2019 7/23/2019- I came in to the store and spoke with a customer service rep who advised me that the Office Manager would get back to me the following day. She made copies of all my receipts and took my number down. I was told the Office Manager would have to pull old paperwork since the order was from 2018. 8/12/2019-Called the store, at that time was told by the Office Manager to call Synchrony as the error may be on their end. I called Synchrony that same day and was told they never received any request from Ashley Furniture to credit my account. My only option would be to file a dispute. 8/12/2019- I called the store AGAIN and asked to speak to Office Manager but was told this person had left for the day. The customer service rep involved your store manager and he was going to look into this issue and would call me back. But again, I have not heard from anyone from the store. 8/13/2019- Spoke AGAIN with the Office Manager and I repeated the entire series of events. I was told again they would look into it. 8/14/2019- Spoke AGAIN with the Office Manager and was told they were waiting for a response from the finance department. 8/25/2019- Email to Office Manager for update. NO RESPONSE. 8/27/2019- Follow up email to Office Manager for update. NO RESPONSE. 9/9/2019- Final email to Office Manager that I have not received a response and will be filing a complaint with the BBB as well as disputing the charge with the credit card company. Do yourself a favor and avoid this store.
This was my first visit to an Ashley Homestore and my last visit to an Ashley Homestore. They get a one star review because that is as low as I can go. I went to Ashley Homestore in Cumming, Georgia on July 19, 2019 and purchased a recliner. The chair was delivered to my home on July 25. All was well until Saturday evening, August 3, when the chair turned over on me when I was letting my feet down to stand up. Monday, August 5, I called the store and was connected with Tyler, the store manager. After explaining to him what had happened he told me that he would have to send someone out to look at the chair and determine if there is a defect in order to do a return. He indicated to me that it could have been customer misuse and he would only do a credit if their was a defect and he would check his calendar and call me back in five minutes with a day that someone could come to my home. He did not call back. I waited for his call until September 3. When I called and ask for Tyler the young lady ask for my name. She came back and wanted to know why I needed to talk to Tyler. I told her and she came back and told me that there was nothing that he could do. I was so unset at this point at being totally dismissed by their store manager, Tyler. I told her to please tell him that he could keep my $823. 88 and I would keep his chair in my garage for my dog to sleep on, and please tell him that I will go on every review page I can find and give him a review. This is my one star review for Ashley Homestore in Cumming, Ga, but one star is not low enough for their store manager, Tyler.
Love this place. Associates on the floor are super nice. Really attentive and they will even give you a tour of the new showroom. The Cumming store is BEAUTIFUL!
I like it
Purchased several pieces of furniture including 2 reclining sofas. Sofa delivered damaged twice. Returned both times but was without a sofa for one month. New sofa reclining motor broke within a year. Warranty service to fix will take 3 months or more. Not fixed yet. Contacted Cumming store to get help. Manager was to call me back the next day...never did. Your customer service and warranty service is horrible...
I purchased an expandable foam mattress in a box and it was delivered. I signed for it. The instructions say to give it 48 hours to fully expand so I did. Now they tell me that when I signed, that I was accepting the merchandise and agreeing that all was good. How was I to do that with the instructions? Well the supposed 8&" mattress never even expanded to 6&" and 5&" in most places. It looks like a mattress topper instead of a mattress. It has become harder that than the job of a one arm wallpaper hanger to get someone on the phone and better yet to have a pleasant conversation about the product. Due to the long waiting period (9 days) for a technician to come out, I had no choice but to order another mattress. I no longer want anything from this store but they tell me (if it&'s true is yet to be determined) that I could get a store credit. So because a product is not as stated, the customer is at the disadvantage. That is awful customer service. I warn you not to be weary of their policies!
We have been looking for the right bedroom furniture for a while for my daughters bedroom, and bought a queen bedroom set at Ashley Furniture on Market Place Blvd in Cumming on 8/10/19. Our delivery was scheduled for 8/16 between 9-1, so I took the day off to wait on it. It never showed up. I called the store about an hour before the end of the delivery window to ensure the delivery would be on time, and started getting the "run around". Apparently somehow the delivery team had an issue that has yet to be explained to me. We called the Market Blvd store, but no one had a clue why it didn't get delivered. Instead of taking ownership of the issue, they just kept saying it wasn't their issue but rather the delivery company. After days of calling, we finally spoke to someone named Amanda who said the new delivery date was Monday, 8/19/19 between 11 -3, so my husband made plans to be home from work at that time. I got a call at 9:38AM on 8/19/19 saying the delivery truck was at the house, an hour and a half before the scheduled time. They said they would NOT come back later during the "scheduled time", so I had to leave work to drive back home and let them in. Upon arrival at my home to accept the delivery, they informed me that the headboard and railings were broken. Apparently they do not do Quality checks before loading furniture for delivery. Again, we had to call and try to reschedule - but it took 24 hours for us to connect with Amanda. (apparently the Customer Service Manager) The delivery is supposedly "potentially" coming this Sunday - but no time has been given. We were absolutely floored that they would not have scheduled the replacement furniture to be delivered immediately on the following day. At this point, we are 11 days past the date of purchase and we are still waiting on delivery. There is no one at Ashley Furniture that has taken ownership of this situation, as the only course of action we have it to constantly call the store - only to be told "someone will call us back" but the call never comes. Their Customer Service is absolutely horrible! We had planned to buy more furniture there, but based in this experience we would NEVER buy from them again. I understand mistakes happen, but they have made absolutely no attempt to rectify the problem. We would have expected that after all the issues we have had that someone would have owned the problem and fixed it by now. Clearly they do not value their customers after the point of purchase. If you're looking for new furniture, I would strongly recommend that you go elsewhere. Or, plan to pick it up at their warehouse down by the airport on your own.
The worst possible experience with their transport team. My media center was broken TWICE. I was supposed to receive it a month ago. The unit was broken prior to it being loaded and nobody checked it before placing it on the truck which is beyond me as to why not. The second time nobody secured it in the truck and it fell and broke in route. They are just very unprofessional and had an excuse for everything. I have a job where it's very hard to schedule and nobody calls you to reschedule. You just get a text and then have to work it out and wait on hold forever on the phone. I finally received the unit after giving specific instructions on how the unit were to be handled. I couldn't be there when the unit was delivered but my roommate looked to make sure the didn't drop it off the truck, because that wouldn't have shocked us, and it wasn't wrapped at all. When I checked it once arriving home pieces were missing that they tried to hide and there is still an issue with the wood somehow having a big gap where you can see the floor. I am never going back again. Not helpful at all and the delivery service employees obviously don't care about trying to take proper care of the products they are delivering. I don't understand that because it was more work delivering the dang thing 3 times. I never right reviews but I felt people needed to be made aware of the issue.
Went in to shop for mattresses because we already found our frame online. The prices online and in store were pretty drastically different. Not to mention all of their matttrss selections in their "mattress showroom" were well over $1000 or more. Once the employee realized we were not going to purchase one of these mattresses, he promptly walked away from us.
Terrible customer service.
Excellent quality, service and delivery personnel!We are very happy with our livingroom furniture and will go back to get a new bedroom furniture.
Terrible customer service when you call back after your purchase. They sell you merchandise that's on BO but don't bother telling you that until the delivery day. When they tell you they will call you back, you can be certain that they won't. Worst experience and would never go here or recomend to anyone.
Would never order from here again. Took them more than a month to deliver the bed. Terrible customer service once you purchase and try calling back. They sell you product that's on back order but don't bother telling you when you purchase it. Somehow everyone that was involved in the sale quit when you call the store and ask to talk to them. Don't count on them calling you back if they tell you they will. Very dissapointed.
This was the greatest shopping experience for me. That&'s a lot considering I&'m 53 years old and have purchased a lot of furniture in my day. This Ashley home store was filled with furniture for every test. I was able to furnish my entire home for the same price as 2 chairs and a couch From Pottery Barn. I am very particular about my home. I don&'t think you have to spend a lot of money for it to look like you did.My home is stunning and I have to think David my sales person for his patience as I had the time of my life picking everything from chandeliers two dining room tables to couches, End tables and cocktail table and so forth...Let&'s not forget all the amazing accessories there. I teenager was able to get the floor length mirror that she had always wanted. David did not mind that I wanted to create my own dining room set to make it more whimsy and fun.The entire management and staff were amazing. Even Jesse who works in the back of the store helped me purchase a desk that I needed so desperately and he found all the pieces as apparently it was the last one in Georgia! It&'s fantastic and I love it.More good news is you don&'t have to wait more than a week for your furniture in at the most 10 days. Even better is I don&'t think I paid full price on anything as they were having a wonderful sale.The communication between the corporation and the delivery were also stellar. They kept me abreast of the entire operation from when my furniture was going to be delivered to win they were 30 minutes away and the gentleman that deliver the furniture were amazing as well.I&'m telling you that you have got to go shopping at Ashley. Whether you&'re a millennial, shopping for a kid, shopping for a teenager or someone like myself in their 50s who wants a very calm and relaxed environment. They have furniture for everybody.Have fun!! And tell them you read Sara&'s review on Yelp....LOL
This was the greatest shopping experience for me. That's a lot considering I'm 53 years old and have purchased a lot of furniture in my day. This Ashley home store was filled with furniture for every test. I was able to furnish my entire home for the same price as 2 chairs and a couch From Pottery Barn. I am very particular about my home. I don't think you have to spend a lot of money for it to look like you did.My home is stunning and I have to think David my sales person for his patience as I had the time of my life picking everything from chandeliers two dining room tables to couches, End tables and cocktail table and so forth...Let's not forget all the amazing accessories there. I teenager was able to get the floor length mirror that she had always wanted. David did not mind that I wanted to create my own dining room set to make it more whimsy and fun.The entire management and staff were amazing. Even Jesse who works in the back of the store helped me purchase a desk that I needed so desperately and he found all the pieces as apparently it was the last one in Georgia! It's fantastic and I love it.More good news is you don't have to wait more than a week for your furniture in at the most 10 days. Even better is I don't think I paid full price on anything as they were having a wonderful sale.The communication between the corporation and the delivery were also stellar. They kept me abreast of the entire operation from when my furniture was going to be delivered to win they were 30 minutes away and the gentleman that deliver the furniture were amazing as well.I'm telling you that you have got to go shopping at Ashley. Whether you're a millennial, shopping for a kid, shopping for a teenager or someone like myself in their 50s who wants a very calm and relaxed environment. They have furniture for everybody.Have fun!! And tell them you read Sara's review on Yelp....LOL
I have always had good luck at this location. I have bought several items including new beds, bedroom sets and most recently, additional furniture for another room in the house. Sometimes the service can be a little slow but in all, the store is laid out well, pricing is out in the open and overall it is a very relaxed environment.
Richard was very nice. Just let us walk around. Check on us once which was perfect. We found the pittsfield couch very cool. We will ask for him at purchase time.
Believe it or not, this store does not allow for RETURNS. If you buy it and realize that it doesn’t match your room or other furniture, you are out of luck. I’m incredibly surprised at this lack of customary procedure for a retail chain - definitely something to consider prior to shopping here.
I am shocked that Ashley is replacing a damage piece of furniture that broke. Nice job guys.
The sales person was disrespectful to my husband, disabled veteran. I tried to work with a manager and ended up not buying what I needed. Their delivery options are - delivery we have to pay for (we have a truck and can pick one arm chair ourselves); second option is “threshold delivery “. It means it’s going to be delivered for free,BUT if a chair is damaged we would have to return it to the warehouse which is near airport???!!!!!
I wish I could give zero stars. Do not shop here ever! We ordered tables and when they came, they were broken. We returned them to the store and they shipped new ones that were supposed to be delivered later that week. It was a month later and no one knew anything about them. When they finally came we returned them without even opening the box. They credited our credit card for the full amount. Fast forward 3 months....I received 2 phone calls asking questions about where the tables were. I told them that we returned both sets. Now I have received a threatening letter stating that if I don't return the tables that they will turn me into collections. Why would they refund my money if I hadn't returned the tables? Do they really expect me to pay for tables I returned 3 months ago?? Customer service is so rude and I will NEVER buy anything from here again.
The delivery drivers wanted to leave my brand new furniture, in the driveway of my home, on a rainy day. They told my father in law that they did NOT bring the furniture through a threshold with the "Threshold Delivery". My father in law had to negotiate with them, to AT LEAST put the furniture on the porch, due to the weather and it getting ruined if left in the driveway. Threshold delivery terms (the paper that i was provided by the store) specifically states that the furniture would be in its original packaging and dropped off INSIDE of the doorway and that drivers will NOT be allowed to leave furniture outside. My electric/ leather recliner was not packaged what so ever and was left outside with the rest of my furniture while raining because the delivery team said they would NOT bring it through the door. (A total of 5 extra steps, no stairs involved). I called the store to explain what happened and to confirm the Threshold Delivery policy and received the worst customer service EVER!! The manager, Kendra, told me that she spoke with the drivers and that they were instructed to leave it on the porch.. She completely ignored the part where i told her they REFUSED to bring it inside the doorway, wanted to leave it in the driveway, so yes they were asked to AT LEAST leave it on the porch since they were not willing to do anything else. The whole situation is very frustrating and especially to be told numerous times that since the drivers gave a different story, that is the story they were gonna go by. I would not recommend this store to anyone. The furniture is over priced and they have horrible customer service. I recommend shopping around for a store that actually takes pride in their service and their customers. Wrong is wrong and they are not willing be held accountable for their wrongs. All sales are final so i am stuck with the furniture. However, i will not be a returning customer.
I just relocated to Cumming and I decided to ditch my old bed set and buy new one. Walked in around 6 PM and it wasn't very busy. Walked around the whole store without anyone asking if I needed help and I was relieved at first before seeing two other couples come in after me and being asked right away. This happens a lot to me so I shrugged it off. Finally had a sales rep come up to me and ask what I was looking for. I asked what financial options they had available and if a model I saw online was available. He instantly directed me to the credit kiosk as if he wasn't going to look for any products without knowing that I would be financially worth his time. I actually came in there with cash looking to just purchase. I stood by the credit kiosk for a few minutes alone, looked around for him, then ended up just leaving. I'm debating if I want to buy with Ashley or just try another vendor. I just simply did get a good first impression. Especially since I purchases my whole living room set at Ashley's a year ago.
Worst service and an incredibly horrible experience. Their delivery team scratched up my walls, dirtied up my bathrooms and brand new carpet in 2 bedrooms. The first question out of their mouth was &"Where the bathroom at&" Then all of them took turns 10 to 15 min taking dumps unloading their chick filet lunch. Then they used no sheets, padding, shoe covers, resulting in scratching walls and dirty footprints all over. I left messages with the saleswoman Vikki Barth but she will not return our calls or texts. She is terrible. Finally I got thru to Tyler the office manager and he did get a steam cleaning company to come in the morning. After the steam cleaners left (btw they were nice and did a good job) our C02 alarm went off. After 20 min we called the Fire dept and Ga natural gas. Both advised us the levels are too high and for us to evacuate for the night. After checking for leaks they both stated the c02 was from the steam cleaners truck which had to be running to power their appliances. Now we had tocheck into a hotel for the night. We called Ashley to reauest them to pick up their furniture and issue a full refund. their response was &"read the bottom of the receipt....no refunds&" I reached out to Tyler again and filed a bbb.. At this point I want them to pick up the furniture and want a full refund. I dont want to give them the businesss. Displacing my 2 sick parents is a huge struggle and with the additional expenses for the hotel and hassle just is unacceptable. Ashley furniture / Cumming store is the worst place you can go t . Go to the one in Northpoint/ Alpharetta if you like their product . Be warned the Cumming store has the worst post sales service. You will regret it.
Quite possibly the WORST service I have ever received. 5/15 furniture was delivered broken, they took it back. said I would have to call customer care to reschedule, we had paid for premium delivery. called customer care, told me they couldn't do anything til the next day. I had taken an entire day off of work for this. I explained this, and was told I would be called back the following morning at 9am sharp to rescheduled. 5/16 the next day, 10:45 am no call back, I called in myself to discover I had been rescheduled for the following Friday over a week later. I asked what the earliest date was and they told me the next Tuesday. not only was i not notified, but I was also not prioritized as a messed up delivery. Then, they told me they could not compensate me for the premium delivery, the store would have to do that. Called 5/16 to the store and was told the managers were in a meeting. I asked to be called back, no call back. 5/17 called again, got told the managers were busy, and got put on hold for 8 minutes until I was disconnected. No call back. Contacted customer care again on 5/28 and told the store has to handle it. Called again today 5/30 and was told the manager was busy again, I left my name and phone number again. Thank you to Manisha who was actually very nice, but I'm just hoping I finally get a call back to get compensation for the delivery fee. Please don't waste your time here, god forbid something goes wrong good luck getting in touch with someone.
Quite possibly the WORST service I have ever received. 5/15 furniture was delivered broken, they took it back. said I would have to call customer care to reschedule, we had paid for premium delivery. called customer care, told me they couldn't do anything til the next day. I had taken an entire day off of work for this. I explained this, and was told I would be called back the following morning at 9am sharp to rescheduled. 5/16 the next day, 10:45 am no call back, I called in myself to discover I had been rescheduled for the following Friday over a week later. I asked what the earliest date was and they told me the next Tuesday. not only was i not notified, but I was also not prioritized as a messed up delivery. Then, they told me they could not compensate me for the premium delivery, the store would have to do that. Called 5/16 to the store and was told the managers were in a meeting. I asked to be called back, no call back. 5/17 called again, got told the managers were busy, and got put on hold for 8 minutes until I was disconnected. No call back. Contacted customer care again on 5/28 and told the store has to handle it. Called again today 5/30 and was told the manager was busy again, I left my name and phone number again. Thank you to Manisha who was actually very nice, but I'm just hoping I finally get a call back to get compensation for the delivery fee. Please don't waste your time here, god forbid something goes wrong good luck getting in touch with someone.
Quite possibly the WORST service I have ever received. 5/15 furniture was delivered broken, they took it back. said I would have to call customer care to reschedule, we had paid for premium delivery. called customer care, told me they couldn&'t do anything til the next day. I had taken an entire day off of work for this. I explained this, and was told I would be called back the following morning at 9am sharp to rescheduled. 5/16 the next day, 10:45 am no call back, I called in myself to discover I had been rescheduled for the following Friday over a week later. I asked what the earliest date was and they told me the next Tuesday. not only was i not notified, but I was also not prioritized as a messed up delivery. Then, they told me they could not compensate me for the premium delivery, the store would have to do that. Called 5/16 to the store and was told the managers were in a meeting. I asked to be called back, no call back. 5/17 called again, got told the managers were busy, and got put on hold for 8 minutes until I was disconnected. No call back. Contacted customer care again on 5/28 and told the store has to handle it. Called again today 5/30 and was told the manager was busy again, I left my name and phone number again. Thank you to Manisha who was actually very nice, but I&'m just hoping I finally get a call back to get compensation for the delivery fee. Please don&'t waste your time here, god forbid something goes wrong good luck getting in touch with someone.
Very polite, knowledgeable and patient staff. While it is very challenging to shop with a 4 year old running around all over the place. The staff was very understanding and still helped us make the best decision on our mattress needs and saved us the most amount of money possible. I would highly recommend them for any furniture purchases. Thank you all we really appreciate the good customer service!
Mike was great!!!!
Michael was a wonder salesman and has a wealth of knowledge regarding all the furniture. Very kind and easily approachable!
I have a complaint to make from the store, I bought a set of bedroom in February my chest came broken, I call the insurance they were 3 times to take the furniture and take the wrong furniture. I call the insurance and they tell me to call the store, I call the store and they tell me to call the insurance company. I need to know when they will solve.
The buying was the easiest part. It took months for them to deliver the furniture, and twice they no showed for delivery. Since then I’ve had nothing but horrible experience with the Ashley credit company. Save yourself your sanity and shop ANYWHERE ELSE!
Very professional and courtesy as always
Michael was awesome. Made it very easy for me. I would rate him a 10 for sure!!
YES, HONESTY IS ALWAYS THE BEST POLICY!When we pulled into the parking lot, we immediately noticed the grand reopening sign. Upon entering the store, I noticed that it was well stocked and had lots of options including modern and traditional furnishings. We were greeted upon entering but told the associate that we were just browsing in general. He later followed up and introduced us to one of his salesmen. This guy had only been selling furniture for two months and was clueless. It was evident that he was very uncomfortable and wanted to run away as soon as possible, which he did. Unforturnately, he did not have great people skill, did not have a working knowledge of different pieces and collections and therefore could not answer very basic questions related to construction and quality. As we continued to walk around on our own, we encountered Tyler who proved to be very knowledgeable and was able to answer all of our questions regarding construction and quality of the available items. However, Tyler is not to be trusted because he was dishonest when he told us the chair we liked is a $600 chair that is currently on sale. He further stated that this supposed sale will end &"tomorrow&". Be smart, check the tag because if it is a sale item this will be indicated on the tag. This particular chair, (the Tartonelle) is identified, (on-line) as a HomeStore special and &"is not subject to discounts&". This means that it does not go on sale as the price is fixed. You are able to purchase this chair at the fixed price at any time. We were told that this chair was made of solid wood construction but I immediately doubted this because this piece is very modern and this store is not known for solid wood pieces. My home is full of solid wood traditional pieces so I know better. Ashley makes their own furniture so there are no &"high-end&" brands available. You will not find eight-way hand tied construction here. When I read the on-line description, there was no mention of the construction. Solid wood construction is a major selling point and would definitely be a part of the description. Also, if the feet are described as having a &"faux wood&" finish, solid wood construction is doubtful. Just do your homework and know what you are purchasing. Avoid purchasing on your first visit so that you have time to really consider your purchase, check their reviews and get some additional information. I am in search of some lighter accent chairs to break up my heavy leathers so the chair I saw was just a perfect little accent piece. However, if I am looking for major seating to anchor my space, I would not purchase from Ashley&'s because their leathers are not the quality I prefer and their overall furniture construction is dubious. Also, I noticed that they have very few options for colors and materials, what you see is what you get and much of that is very neutral.Due to Tyler&'s attempt to deceive us and convince us to make an immediate purchase, I cannot give more than two stars because dishonesty should never be rewarded!
BEWARE (READ ALL 1 STAR REVIEWS) they do not stand by their warranty or the extended warranty. I had a chair I sat in one time. The chair frame busted. They sent a guy one to look at the furniture. He said "No problem you are getting a new one". After months of back and forth. Still no chair. They are rude and I spent thousands of dollars. Also I went to back to. buy a bedroom suite and check on why my chair had not been delivered. Now they tell me they are not covering because now am past the 1 year store warranty. So now they tell me to call the extended warranty company. Total bullshit. Do not shop at Ashley's. . Ever. As you can see the board slit on a wood knot. there is a knot right in the middle of the board. PLEASE READ ALL REVIEWS. THEY DO NOT WARRANTY THEIR STUFF AND GIVE YOU THE RUN AROUND TILL THE 1 YEAR WARRANTY EXPIRES. CRIMINALS . . . I WILL BE SUING IN SMALL CLAIMS COURT. $75 BUCKS to file. ALSO FILED A BBB COMPLAINT THEY HAVE 180 complaints closed in last 12 months 480 IN 3 YEARS
Michael was very helpful in finding a couch and table for my new home. I will definitely be back.
Customer Service was great.
Great service.
Mike T. was very easy to work with and no pressure to buy. Thanks.
Great service. Thank you Micheal T.
Wide variety of furniture at excellent prices. Michael Turlington at the Cumming store is very helpful and professional. I highly recommend him and will refer friends and family.
Great service and selection in store. Vicki made it a great shopping experience.
This store had exactly what I was looking for. It’s a very large location so there are tons of options. TJ helped me. He was very knowledgeable and patient. Best of all he even got us additional savings to the current sale. If you go in you won’t regret it!
They are bad about updating you on delays with delivery. Communication is nonexistent with this store. I hate making bad reviews but this was a bad experience.
I bought a $3,000 bed set and 3 out of the 4 pieces delivered were damaged. I have now made 30 calls to the Cumming store and to customer service. I scheduled a technician to come out and the day comes and they have no record of me. A woman leaves me a voicemail that someone is coming out to my house the next day, I did not okay it, so I spoke to a manager who said they would call me back to cancel the appointment after spending 45 minutes on hold trying to cancel it myself, the manager said she would call me back but never did. I then wake up to a man knocking at my door at 8am with no notice. Then at 11am another shows up and “fixes” my furniture with black spray paint (the furniture is gray). When the first technician came out I sent him away for I wasn’t ready, I called the Cumming store and talked to the girl at the desk and she said she would call me back, nope, no call back. Now I’m having to go out of my way to get the furniture replaced that shouldn’t have been delivered damaged in the first place. Will never buy fuy from Ashley again. Worst customer service I have ever seen.
I was waited on promptly. She was nice and I am still deciding on the item. I was in there a few weeks before and couldn't get any help.
Nice stuff and great sales support.
I was looking for a new dining room set. little did I know my husband had other ideas. I brought him in to show him a few dinette sets I had found when we met T.J. He was very professional but NOT hovering or over bearing. My husband decided it was time for a new living room set including entertainment center. T.J listened to what we were looking for , showed us a few selections and then when we found what we wanted, worked hard to get things set up our way. If you need a salesperson that respected your space but finds what you need, ask for T.J.
BUYER BEWARE!!!!! READ ALL THE REVIEWS We purchased a really nice living room set from this store and thought we had made a good choice. Well, all I can say is that i wish I have read the review on this store, as everything with 1 star is so true.
TJ helped us with our purchase today. He was extremely helpful in making us consider all of our options and in choosing what best fit our needs. Both times he's helped us he's been very professional and has listened to what our needs were.
I recently purchased a Tempur Pedic and I can’t believe how good I sleep now! TJ was the one that worked with me during this process. He made the process easy and painless and ensured I got exactly what I needed. I’m sleeping great and I have so much more energy throughout the day. Thanks TJ!!!
Best purchase I’ve made in years! When you go in ask for TJ. He’s a nice guy that’s helpful and knowledgeable about what would work for your situation.
It was nice and clean. They have greeters at the door that follow you through in ask you what your needs are. I told the lady working with me that I had particular Nat's and she took notes which was wonderful, but after a few minutes I lost her walk through the whole store didn't see her and wound up having to go back to the greeter's desk and have that person that was on duty at the time to page her, which she did come up to the front. She did provide me with information that she was looking up and her defense.
Stores warranty on furniture is just another way to get more out of you, don't buy it, you'll be promised everything and get the least coverage you'll need because what it does cover will last the life of furniture anyway.
I love this store! This location is the biggest one I’ve been to. I’ve been back several times now and when I go in I always work with TJ. He’s very helpful with a great attention to detail for what I’m looking for and what setup would work best for my family. I highly recommend you go in!
This store has a wide variety of styles at very reasonable prices. TJ is the one you want to work with. He’ll find you what you want at the price you want to pay. I just got a new bedroom set and I’m so pleased I will be going back next week to get my dining room set. I can’t wait!
I will not ever do business with Ashley furniture again and do not recommend it to anyone either. I bought 3 rooms of furniture. Waited almost 2 weeks for delivery. Took 2 guys almost 3 hours to complete the delivery. Dining room furniture was ok. Bedroom furniture had drawers that have some gaps between them. Have been told by 2 techs that have been out that is how the finished product is. Not quite finished properly, but can’t do anything about it. The legs fell off the chest of drawers when the technician tried to move it out from the wall. He then tips the chest of drawers on to it’s side with the drawers in it and my personal items in it. Drawers went flying. The L shape sectional was delivered and set up with a number of issues. The 2 pieces do not connect together properly. There is a gap and they are not aligned, there is a zig zag where they join. The end of the couch makes a noise when you sit. I believe that is the frame. The Chaise cushion does not sit properly, it’s always crooked. The cushion has a ledge in it, where the height is very different in two different areas of it. The seam on the front of the cushions are different heights. Every time you call customer service you are on hold at least 40 minutes. One time in the store Michael told me to call him the next week if I hadn’t gotten things straightened out. I called him left a message and did not receive a call back. Next time in the store the manager had me wait 1 1/2 hours to be told he would call me in a few days and he never called. The technician tells me what he is putting in his report and then the business manager tells me that’s not what’s in the report. I was told today it is all considered to be “normal wear and tear.” How do you have normal wear and tear on a new piece of furniture you started a complaint on within 2 weeks of the purchase???
Good quality furniture at reasonable prices. Make sure when you go in you ask for TJ. He is thorough and makes sure you get exactly what you want. He also works extra hard to find you extra savings. We are super happy with our purchase and will be going back again!
Two parts to this: our buying experience was good. Nice in-store customer service. The sectional was delivered, the chaise was damaged, so we wouldn’t take it and they replaced right away. Sectional began creaking in multiple places a month or two after delivery. I went in to the store to inquire about the additional warranty we PURCHASED to cover such things, and they said they don’t handle anything like that in the store and that I would need to call customer service. So I call customer service In December . They sent a technician to look at it in the middle of January. Technician said it’s frame damage and it would be replaced and Ashley would follow up. He left the house and we never got a call. So I called customer service about a week and a half later. The agent on the phone said they were going to replace it and that Ashley would be calling me within the week to schedule delivery. Again, never got a call back. So I called for the 3rd time, and the woman said she didn’t see any notes about replacement, so she’d contact the technician’s manager and get back to me in 48 hours. No call back in a 48 hours. It’s been 7 days since that call. I called for the 4th time tonight and spoke with a woman named Laurie. I immediately asked to speak with a manager. Laurie put me on hold, came back 5 minutes later, and said no supervisors were available and she’d put me on a call-back list. I told her I would prefer to hold seeing as I have called four times, and each time I’ve been told I would be called back, and that has never happened. She told me that wasn’t an option to stay on hold. So I asked for her name and a reference number, to which she gave me significant attitude and said, “my name is Laurie. There is no reference number. I’m the only Laurie in Customer Service. Bye.” And hung up. This is by far the worst customer service experience I’ve ever had. I’m not sure what to do at this point. I feel they are trying to ride out our warranty. This is dirty business practice. We spent $1800 on this couch and have been treated like scum. I will never shop at Ashley Furniture again.
Michael Turlington was my salesman. He greeted me when I entered the store. He was so kind, helpful and respectful and he listened to my wants and my needs. A wonderful young man and Ashley is very lucky to have him as their employee. Wonderful customer service and I will be back to shop at the Ashley furniture store in coming.
The Associate was very helpful & thoughtful. He also valued my time & was able to get everything completed expeditiously!
Had a great experience. Worked with Kiara and she did phenomenal. Very knowledgeable and made the buying experience smooth and easy. Next time you’re looking for furniture I recommend this store and ask for Kiara to make the process a whole lot better
Wow, what an amazing experience in the Cumming location with Barbara. Stopped by a week ago and got some ideas with NO pressure. Then visited another location for my sons house and they were RUDE and pushy. So I came back to this store and Barbara took amazing care of me. Honest, sweet, laid back, thorough, and took her time while I made my decisions. The manager, Tyler was so nice and funny too. Michael helped me put a table and chairs in my car too, awesome. Thank you for helping me spend money to furnish my sons house. Great deal and experience was wonderful. For sure, I would return and use the same salesperson Barbara
Warning: Do not buy furniture from here. My wife and I bought two reclining sofas. After 6 days the frame started to bend. We went into the location to speak with the manager. We told him the issue and we stated we wanted to exchange the sofas. His response was "you signed for it you own it" I said this is a quality control issue, he stated he would schedule a technician to come out (he never did) I said fine, but when he determines it is damaged I will not want it replaced or fixed as it is 6 days old. which he again stated "You signed for it you own it. " I asked to speak with he Regional Director Greg Roy. I was told he was on vacation. I asked for his cell number and was told no. This is so devoid of good customer service it floors me.
I am so thrilled with my purchase. I went in a month ago looking for a recliner, had a sales associate show me a sectional, and decided that's EXACTLY what I want! They were great, professional, and accommodating to my actual needs! Thank y'all so much!
Really nice furniture. Big store as well. I definitely recommend Ashley HomeStore.
I purchased my 1st BRAND NEW EMPTY home and was ready to drop serious cash for all 5 bedrooms. New to the area I figured I would come visit Ashley HomeStore to check out the inventory. My hubby and I came here walked around for 10 minutes and no one I repeat no one came to approach us asking if we needed help. They are in the middle of construction so there labeled areas are a bit misleading so we spent time trying to locate the kids corner. It was clear that we needed guidance to say the very least. We decided it was time to leave and we would not spend our money at this location. On my way out, I approached a sales associate who seemed to be a bit flustered when he saw that I was coming to his direction and it seemed he was walking away from me. So not only did no one approach us now you're trying to run away from us. I told him we were looking for the kids corner and no one approached us to assist us. He provided a lame excuse and proceeded to ask what we were looking for. I told him "Nothing we're leaving now" On our way out one of the other sales associate said "Have a nice day". The same associate who never acknowledged us until we're about to leave. Really? Hate to feel like the color of our skin maybe an issue but what else could it be....Wow! Never again will I visit this location.
Michael was very helpful in choosing our new Malari sofa, chair and ottoman. The store offered a great selection and we are very happy with our choice. What a wonderful furniture shopping experience!
I love this store. I just got my table and chairs delivered and it looks wonderful. Customer service is always fantastic at this store, and were able to get my furnitUre delivered faster for a party that I was hosting!
Limited selection.
Our salesman was Michael Turlington. He was nothing less than awesome. He was very courteous, patient, answered questions as we had them, absolutely no pressure. I will go back to Ashley.
My review is do not ever buy a piece of furniture from Ashley Furniture. This is my third review after my initial delivery of a $20K order they had a slash in the back of the couch, broke the desks delivering it, dropped the hutch and smashed it to pieces. They then delivered pieces to fix the bookcase which did not have shelve holes on the left side and when the tech came to fix it - it was the wrong pieces. They could not repair the hutch so they had to deliver a new one months later. The leather couch turned white so the tech came out and said it was a manufacturer's defect so they ordered material to fix just a portion of the couch. After he tore the old material off and put the new off he announced that it didn't match and he broke the whole mechanism of the couch. They ordered a new piece but when they came today someone keyed in the wrong item number so they had to return it. I was just told that they will not replace the couch because it is a discontinued product but they would repair the mechanism. The couch doesn't match, it is put on incorrectly and all rippled with the wrong arm and I'm to keep it as is as there is nothing more they can do. BUYER BEWARE!!!!!!! THESE PEOPLE ARE NOT GOOD BUSINESS PEOPLE. DO NOT BUY FROM THEM.
Vicki is extremely helpful!! Great store!
1. Sales lady ordered my stuff wrong. Delivery scheduled. 2. Delivery confirmed for my date. I received a text for a different date that same day. 3. I call in to the store. It takes me 3 tries just to speak with someone from my own store. They said it was a mishap and I should have been notified. Delivery changed for 3 days later after sitting at home all day waiting , I was not notified. 4. 3 days later the furniture came. The men who delivered the furniture were amazing. Ashley FORGOT to send them the hardware with the furniture so they couldn’t put it together. 5. We agree for them to send us the hardware and we will put it together when it comes. They notify us it will be fast 6. I get a call from Ashley the hardware will be here in 7-14 days. THAT IS FAST? So so so expected for a company I have been getting furniture from for years. Always late service, exorbitant wait time and absolutely trash customer service in so many ways. Go to another furniture store, save your time and let your money go places that serve you. Note all the reviews are a sales member pitch. They ask you to write a review after you check out. My review has been edited. Our sales member was awesome, besides messing up the order
Kristina did a great job!!
Kyle was extremely knowledgeable and overall fun to work with. He wasn't pushy, but was there to help and answer any and all questions we had. The store overall is beautiful. You don't need to drive out of town to find what you are looking for. This location is a one stop shop!
Poor quality furniture and horrible customer service! The wood on the Caprivi Bedroom Set by Millennium is cracking and splintering just months after purchasing.
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0% interest for 72 months^° with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
^°Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
