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Ashley Store | Douglasville, GA 30135
Ashley Store
Store hours
Open today: 10:00 AM - 08:00 PM
About Ashley
The Ashley Store in Douglasville, GA represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Welcome to Ashley in Douglasville, GA
Ashley Douglasville is proud to be your trusted partner and style leader in home furnishings in the Atlanta Metro Area since 2019. Our multilingual staff (we speak English and fluent Spanish) are committed to providing unmatched customer service and top-quality furniture for everyone who visits our store.
Discover Style, Quality, and Affordability
We’re delighted to feature Ashley exclusives and trendy styles such as Modern Refinery, a contemporary design that’s striking in its simplicity yet elegant in its earthy details. This line includes upholstery with posh pleats, blackened wood finishes with wire-brushed texture, antiqued metal accents, and storage where you need it.
Our popular sofas and generously scaled sectionals offer exceptional craftsmanship within affordable reach for your decor and your budget. Our exclusive platform foundation system provides pillowy softness yet resists wrinkles, inviting you to nestle in front of the TV or entertain family and friends.
Your Go-To Mattress Store Near Douglasville, GA
Ashley Douglasville Georgia also carries bed frames and mattresses from top brands so you can truly relax and refresh. These include Serta, Simmons, Stearns & Foster, Sealy, and Tempur-Pedic. Our own Ashley Sleep mattresses feature superior comfort at reasonable prices, thanks to undergoing over 200 quality-control tests.
Ashley Douglasville Gives Back
While we’re honored to help our community make their houses become homes, we also give back to the Douglasville area by partnering with Goodwill Industries, which helps thousands of people with educational and workforce-related training each year.
Because we believe that helping children sleep well allows them to lead healthier, more productive lives, Ashley Douglasville also contributes to Ashley’s charitable Hope to Dream program. We donate a portion of our store’s mattress sales so deserving children can receive twin mattresses, bed frames, pillows, and bedding for a good night’s sleep. Since 2010, over 125,000 children in North America have beds of their own because of this program.
How to Find Us and When to Visit
When you’re searching for furniture stores in Douglasville, GA, Ashley is ready to serve you. We’re conveniently located at 6875 Douglas Boulevard, near the Arbor Place Mall and next to Best Buy. Our least busy times of day are usually between 11 a.m. and 4 p.m., but our dedicated staff is here for you every day from 11 a.m. to 7 p.m.
If you’d like to schedule an appointment to meet with one of our sales staff or learn more about Ashley Furniture in Douglasville, GA, please call us at (470) 795-9500.
Customer Service
In-store offers
What our customers say
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Firstly, Ashley have some wonderful furniture and i am happy that i choose to shop with them. I had the pleasure to be assisted be Demar Reid at the Douglasville Store in Georgia. He was an excellent representative and he made my process extremely smooth, he went above and beyond in order to assist me and for that i am grateful and i will definitely be shopping at this location again base on my 10/10 experience. Thank you Ashley furniture and thanks again Demar.
I couldn’t ask for a better sales person than Titan! He is very knowledgeable, professional, and likable. Please ask for.Ty when you visit the Ashley Douglasville location.
Tina was amazing! She knew a lot of information and was very helpful. I will make sure to come back.
kyle was great & very helpful!
Great customer service!
Ms. Tina was an amazing ! Great job!
Came in the store to find a king bed & spoke to Marquette Williams, whom I've bought furniture from this store before. Once again he was very helpful & professional... Found just what I needed.
Ty was wonderful! He was very knowledgeable and helped us find two beautiful sofas.
Kyle Morgan was great and extremely knowledgeable of the pieces we were looking for. Definitely coming back to see him
Stop by from work and ot was a pleasant experience, I received help right away. Wasn't overbearing at all gave exactly what I was looking for without pressure. I will reachout to her again.
Q was excellent! So helpful in choosing what we wanted/needed with no pressure. Thank you!
Kyle was super helpful! Walked me through different options and even rearranged pieces so I could get a visual. One of the easiest buying experiences I’ve had in a while.
Such great help -Kyle
Tytan was great! He called and let me know Ashley's had some wall art to match my needs. He was very knowledgeable and patient as I looked at other furniture, decor and mattresses. I definitely plan to come back and shop at Ashley's again soon!
Great selection, I felt like they gave me room to shop for what I needed but was close by to assist and answer any questions that I had. Delivery was on time and worked well with my schedule.
Awesome service! Delivery was on time and delivery men were careful with the furniture. They were very nice. Overall…. my only complaint is the furniture at Ashley is pricey! I really like the furniture I bought. It’s very comfortable and looks good!! Only time will tell the quality for the price I paid for the furniture I purchased.
Kyle was amazing he was patient with us even tho we wasn’t ready to buy he also answered all our questions and we will be back to ask for him
Great customer service! They are very knowledgeable of all their products and made sure we found exactly what we were looking for.
Kyle was great, had me buying the entire store! I'll be back, thanks!
Sharon was very helpful in getting my comfy recliner delivered after issues with the warehouse. I may go back to order even more things for my new house!
Great service and help. Tytan was amazing. Knowledgeable but easy to handle our issues. 5 stars!
My furniture was delivered with holes in the fabric and has yet to be fixed.
Chose to pick up dresser myself at the warehouse off camp creek Pkwy. Personnel at front desk was rude. Personnel putting furniture on my truck was evasive showing me the item completely still in box. Inspection of item at home closer and it is damaged in 3 different places. I will never purchase from them again.
Chairs are not as good quality as we thought
Today I went in to Ashley in douglasville and had the pleasure of working with Kyle. He was very patient and he also was very knowledgeable of the different furniture!
Met me at the door with a warm hearted smile. Great customer service!
Kyle was Great!
Great customer service
I just picked up living room set at Ashley in Douglasville, GA. I worked with Kyle M. purchasing this set. He made the process so seamless and effortless. I would highly recommend this store!
Kyle was great! Walked in at closing time and he stayed an extra 30 minutes to help us make the right decision. Highly recommend coming in and asking for him.
We had a great shopping experience with Kyle @ Ashley! Thank you!!
Do not buy from Ashley furniture store, they do not accept returns. I recently purchased a $3000 sectional, they sent me four pieces in boxes and one piece with being unboxed. They delivered my furniture and did not set it up just left it in the middle of my floor. I was not home at time of delivery. They sent me a floor model and has all types of stains on it. They keep saying they can do nothing about it. This is terrible customer service when I am paying that much on piece of furniture. Now I am left with a piece of my sectional I cannot use and paid for. I will be taking legal matters!
Tina K. was AMAZING, helpful, and patient with me. I had a wonderful experience today at Ashley.
(Translated by Google) Gentle (Original) Amable
Kyle M. was excellent and extremely helpful. He assisted in helping us visualize how the furniture would lay out in our room. We will definitely be coming back in the future. Thanks Kyle
Kyle was very patient as we had a lot of questions. He was able to help us find the perfect living room furniture for our home. If you ever visit Ashley Furniture in Douglasville ask for Kyle!!
Tina was great. 👍👌👍. She was exited to show us around not pushing compleat attention on our needs. Overall best sales experience I had.
Tytan was such a delight. Very professional and helpful.
The store and overall experience was amazing. Tina came and she sold us our dream couch. She put so much time into explaining everything for us. Would definitely recommend.
I had a great experience with Sharon. She was very helpful and with explaining everything.
Our sales associate, Sharon was knowledgeable, courteous, and helpful; thr trifecta :-). Sharon is awesome.
Teka and kyle were amazing helping me with a smooth buy.
Kyle’s accompaniment with customers is very professional and helpful. He set us up with a great deal of picking one of the best furniture sets! Totally recommend his service just in case you need help.
Bought my dining table at Ashley Home Store and the sales clerk Tina was very friendly and helpful definitely going back to grab some more stuff and I definitely recommend everyone to go shop there because the prices are reasonable and the sales clerk Tina Will get you right.
Ty was very helpful with me & my wife needs
Kyle was great! Very friendly and professional! Jeremy was also a great help! Super great experience! Thanks guys!
Q is a wonderful sales representative. Ashley has great and long lasting furniture.
Kyle at Ashley Furniture in Douglasville was amazing. He greeted us at the door, but didn’t hover. He was extremely knowledgeable and helpful.
Q was awesome and helped us with everything we needed. Go check him out
Jeremy and Kyle were top notch. Came in just for a Quick Look walked out with a very comfy loveseat.
A was very helpful and made suggestions that helped me out a great deal.
Q was able to answer all of our questions and was eager to assist with our first time buying furniture.
Q was a rock star from our first steps in the store.
Kyle at the Douglasville store was amazing.Customer Service, knowledge about all the furniture, personality and attitude were a 10. Kyle is definitely top tier!!!!!
Ashly furniture walk through was nice to go in and look at they wonderful furniture ask for Tina she will help you look for that nice looking furniture they were really nice
Enjoyable furniture buying experience with no pressure. Ty was knowledgeable and patient. Can’t wait to get my new rooms! 5 star service.
Tytan, was exceptional and never showed any signs of pressure like some sales people. Great energy and personality with excellent customer service. Please go see him if ever at Ashley Douglasville, Ga.
The service was very good
Helped by Marquette, Great service. Friendly. Definitely recommend!
Tina and duncan did an amazing job selling us our living room couch. I would highly recommend visiting the douglasville store to buy from these two. Thanks again for the great purchase :)
Had a great experience on my very 1st visit to this location! The staff was wonderful expecially Tina K. Will definitely be back to shop with her again!
Sharon and GG , were amazing! They helped us within a great amount of time and got us in and out ! They were sure to mention any and all available discounts to insure I got the most out of my purchase ! Would def come back to this location again ! Jeremy was also great with greeting us at the door
My experience working with Tina was great! She was friendly, not pushy, and got me the couch I really wanted at a price that fit my budget. I’ll come back and shop here anytime.
Tina was amazing at helping me find what I needed and what was most comfortable for me. I’ve bought from Room to go before and this was a way better and warm experience
Tytan from the Douglasville location was a pleasure to work with. He was very professional and ordered me everything I came in the store to buy. If you ever go into that location ask for him!
I walked into the store and was greeted by Tytan. Very respectful and helpful young man. Tyran helped me with my purchase and got me out of the store in a timely manner. The receptionist was also very pleasant and made my time in the store pleasant. I will definitely be back and recommend this location to my friends. Thank you, L. Smith
Titan was very helpful!
Tytan did an amazing job working with us on our order. We would highly recommend working with him.
Great experience, Great price, Great furnitures. I have a great help from Demar
Tina was great with helping me find my dream bedroom set! It was on clearance but very well kept and a wonderful price! Thanks so much!!!!
Expert sales representative (Kyle), coupled with professionalism from the Manager. Definitely one of the finest sales representatives I have worked with.
Que did great with helping us find a great mattress!! Thank you so much
Great experience!
Love the experience, very lovely friendly, Tina was amazing. Very helpful
Q was amazing, patience was indescribable. He went beyond my expectations. Customer service truly beautiful. THANK YOU Q
Great purchase experience
Bought a new couch chair and ottoman and Tina was amazing and so helpful and patient.
Tina was very helpful today as we walked in to looking for furniture. She answered any and every question we had and was very insightful. She did not pressure us and gave us the space we needed to make an acquire decision.
Kyle was amazing! No pressor from Kyle but was available to Anwser any questions we had! Highly recommend asking for him!!!
This store have beautiful furniture. Love how they have the rooms set up. I was able to visualize the furniture pieces in my space. I was able to find what I was looking for . I will be back and I would to give big Thanks to Ms.Tina. She made my buying process a breeze.
Kyle was very helpful in finding furniture for our new home! Thank you!
Sharon you rock boo!! You did awesome especially with it being your first day!
Kyle was amazing , helped my mom all through her shopping and buying . He came in early the day we needed him ! Best in the business !
Great experience shopping for what we need for our new home. My wife and I enjoyed the amazing service of Jeromy, he help us find the exact item we’re looking for.
Mrs. Gg did a wonderful job helping me with a solution to a current problem and helped assist me all the way through!
Que went beyond expectations and provided excellent customer service . Great job and highly recommend future business with him and Ashley furniture
Kyle was very professional and friendly. He was very patient with my wife.
I love this Douglasville location! Tina helped my spouse and I out so much. Tina was knowledgeable, friendly and honest. We were able to get the living room set we were looking for. Thanks Tina K!
Tina is the most amazing personable intelligent insightful Sales Advisor I have ever had the privilege to meet. From the time I stepped through the door until I signed my paperwork, she was with me every step of the way making me laugh with funny stories then showing me an interest furniture piece that I hadn’t even thought about. She is so wonderful! Do yourself a favor and visit Ashley in Douglasville and ask for Tina because she will take great care of you! Give her a BIG raise!
Great services, will shop with Kyle again.
Great customer service and overall buying experience.
Demar and Jeremy were extremely knowledgeable and helpful with my change in order and new purchase.
First time at Ashley store! Very impressed especially with Tina , very patient and knowledgeable of items in the store .
Tina
Customer Service was great!
Demar was great, polite and attentive!
Kyle was super friendly and helpful, the whole team was great and I had a very positive experience!
This is my second time purchasing furniture from the Douglasville location. The staff is always friendly, accommodating and knowledgeable. I highly recommend this location
Fast, easy and no hassle. Thanks, Kyle!
Kyle is an excellent sales person, he was very helpful and patient with me. Great customer service experience. Keep up the good work!
Tytan was very professional and knowledgeable about his job educating me about the furniture's. Great job sir
Tina was a huge help
Kyle was amazing thanks for the sale!
Went in looking for living room furniture. Demar was very helpful and friendly. It was my first time in this store and walked out happy with my purchase.
Jeremy was patient & addressed all my questions. I left confident of my furniture & delivery.
Que was so nice and super prepare to answer any questions we had!!!! Great customer service. :)
Tina was very professional. I originally came to just browse, she gave me space to look without crowding me. But was right there when I had questions. I did leave and checked a competitor but customer service and quality brought me back to purchase from Tina. Thank you
Kyle was very professional and assisted me pick out the best and affordable pieces for my new home. Amazing experience.
Que was extremely helpful and personable. He made the visit very easy
Kyle was very professional. He was willing to give us space and let us look but was there as soon as we needed a question answered. 10 out of 10 recommend Kyle!
The customer service was great. Tina was very patient and knew the products. I would recommend this store.
“I’ve had the pleasure of interacting with Kyle multiple times, and his customer service is always exceptional. Every time I visit, it’s clear that Kyle has built a strong rapport with his customers—people literally ask for him by name the moment he walks through the door! He goes above and beyond to ensure that everyone feels welcomed and well taken care of. If you’re looking for top-notch service with a personal touch, Kyle is the person to see!”
Kyle is a pretty awesome sales associate! He’s patient and very helpful.
The store has a beautiful collection of bedroom pieces. We were welcomed and assisted by Kyle. He answered all our questions and provided an overall nice customer service. Yes a purchase was made.
We got our dressers and side tables from Ashley’s. Kyle was the associate we worked with, and he was very nice and knowledgeable.
Greta customer service , very friendly and very easy process!
Tina' s customer service was great!
Thanks to Kyle I got everything me & my family needed . He’s great I highly recommend you ask for him
Tina K. was a peach to work with, and the facility is very comforting. I never felt pressured, even after not purchasing on my first visit, and everything went smoothly. We will definitely buy from Ashley again, and hopefully work with Tina during the process.
Great experience!! Super helpful and super patience (we tended to change our mind quite a few times). Tina was so very helpful and attentive. She helped us with the getting the best deal (believe me, we shopped around) Thank you Tina! Keep up the fabulous service.
Hubby and I came to buy a new bed and had the best service. We weren't bombarded the moment we got there which was great. We walked towards the beds and then Que walked by and asked if we had any questions or concerns about the beds. He wasn't pushy but gave us knowledge about each bed and type so we could decide what worked best for us. He then told us to try them all out and come find him if we wanted to know more. I appreciated the privacy of being able to talk to my husband and allowing us to make the decision without influence. We came back the next day and ordered our king size bed with Que because of his service and we found a bed we loved. Definitely going back next time we need more home furnishings.
Very informative.
Nice understanding salesman
Kyle is friendly and professional and made my purchase easy
When you come here see Kyle he have one of the best Customer Service and he a chill dude.
Kyle made sure you got my business, the website wasn't working properly, 10 minutes after walking into the store Kyle Morgan, found my items in stock and closed the sale.
Q! Did a great job! He made sure I got what I wanted and made sure it was great quality!
Q has been very knowledgable, kind and helpful with my purchase. He answered all my questions and reassured me about the value in my Ashley's purchase. I truly recommend him for assistance with any furniture needs
Kyle is wonderful
Excellent salesmanship. Probably the most pleasant furniture buying experience I have ever had. Tina did a great job, really got into helping us decide what we wanted and picking out a furniture set, decorating advice, great sense of humor, never thought buying furniture would actually be fun…
Kyle did an incredible job helping me pick out my couch and recliner today. Very good customer service and I'm looking forward to my delivery.
Today my fiancé and I went into Ashley Furniture to just look around. When we walked in Kyle greeted us and when we mentioned we were just browsing, he did exactly what we wanted him to do… NOT HOVER over us! We really didn’t expect to buy the couch, but looking around and realizing how uncomfortable our current couch is… We went to talk to our favorite person Kyle, he got us the best set and bang for our buck! My fiance is a Michigan native, so was another associate there, Ms. Tina! It was lovely to feel like we were home 🫶🏼 Thank you Kyle and all the Ashley Furniture staff 😊
We’ve bought two living room sets from this store in the last 5-6 years and have been really happy with the quality of both. The sales associates are knowledgeable and personable.
Tina was amazing!
Salesperson was named Kyle. Was very helpful and process was simple and easy. Will shop with him again and definitely recommend
We came into this Ashley furniture needing a bedroom set but kind of “custom” setup. Kyle was friendly informative and efficient. This has been an amazing and easy process. 10/10 recommend!
Kyle gave us great service at Ashley today! He was very helpful & informative on the whole process. I highly recommend Kyle and Ashley Furniture!
Everyone was so professional and knowledgeable at this store location. Tina really showed her patience with me in finding the perfect couch for my new home. She is a godsend! Teka was very kind and displayed great customer service as well! The best!
We were looking for bedroom furniture. Demar was very helpful and pleasant. After visiting a few other furniture stores in the area, we decided to come back not only for the price but for the experience. It was a very simple transaction.
Ty did an excellent job helping me with my purchase.
Tina K is absolutely wonderful. She explained how to measure the furniture to ensure we had the best pick for our home. Amazing sales person!!!
Kyle was great
Tina was absolutely amazing. She made our furniture search a breeze. Would highly recommend!
Tina was great. Sold us our living room and bedroom suite. Truly professional and knowledgeable.
Q was AMAZING during our time shopping here! Informative but not pushy. Always there when he had questions. Allowed us the time to look around without any hassle! First stop and we were SOLD!
Everyone here is so kind and helpful, especially Tina!
Kyle gave us top notch service at Ashley today! He was informative and helpful when we were shopping for a new mattress. He ensured the entire ordering and financing process went smoothly. I highly recommend Kyle and Ashley Furniture!
Tina and Dunkin, thanks for making our shopping experience a pleasure.
Kyle at Ashley Furniture store was great from the beginning to the final sale! He didn’t pressure us or anything and even went above and beyond looking for something we had asked for, but they unfortunately didn’t carry. We’ll definitely be back and look forward to our new living room furniture!
Kyle was our sales rep & he was great! Always a great experience with him.
If you like paying up front to wait 2 months for a sofa this is the place for you.
Miss Tina was so friendly and easy to work with as she help made our needs and wants come true.
The staff here was great.
Tina was helpful, informative and made the process very easy. 5*!
Great service by store manager quick and painless with great service and prices
Tina was great. Took care of our needs and helped us understand the process along with all our options.
I previously purchased a bedroom suit from Ashley's and this time around I purchased a new sectional. Kyle was the sales rep I worked with, and he was amazing! My kids were with me while I shopped and he made sure to entertain them through the process which Moses sales reps won't do. He went the extra mile for us. I'll definitely be a repeat customer again
Kyle was professional knowledgeable and very helpfully completing my purchase that k you for a great experience
Real great customer service. Kyle is the best, so patient, even though we got there so close to closing time. He went above and beyond to help us out with delivery logistics. Will shop there again
Title: Exceptional Customer Service by Teka and Kyle at Ashley Furniture! Review: ⭐⭐⭐⭐⭐ I recently had the pleasure of shopping at Ashley Furniture and was absolutely blown away by the exceptional customer service provided by Teka and Kyle. From the moment I walked into the store, both Teka and Kyle went above and beyond to ensure that my experience was nothing short of perfect. Teka greeted me with a warm smile and an eagerness to assist. She was incredibly knowledgeable about the various products and took the time to understand my specific needs and preferences. Teka's expertise and friendly demeanor made the entire shopping process enjoyable and stress-free. She offered valuable insights and suggestions, ensuring that I found exactly what I was looking for. Kyle was equally impressive, demonstrating a deep understanding of the furniture pieces and their features. He was patient and attentive, answering all my questions thoroughly and providing detailed information about each item. Kyle's professionalism and genuine enthusiasm for helping customers were evident throughout our interactions. Together, Teka and Kyle made a fantastic team, delivering a level of service that is rare to find. They were not only efficient and knowledgeable but also genuinely cared about my satisfaction. Their dedication to ensuring a positive customer experience is truly commendable. Thanks to Teka and Kyle, I walked away with beautiful furniture that perfectly suits my home and style. I highly recommend visiting Ashley Furniture and seeking out Teka and Kyle for an unparalleled shopping experience. Their exceptional customer service has earned my loyalty, and I will definitely be returning for future purchases. Thank you, Teka and Kyle, for making my visit to Ashley Furniture a memorable and delightful one!
Kyle was very helpful. Thanks Kyle
Kyle was great. I am happy with my purchase. I will come back again.
Kyle the sales associate was polite, friendly, and knowledgeable about the products I needed. Even threw in 4 tempurpedic pillows in at almost no cost after purchasing a 6300 dollar tempurpedic mattress.
Thank you Kyle! Great customer service and people skills. Helped find my mom some furniture for her new place. Come see Kyle for your home furniture needs at Ashley!
Had a very great experience with Tytan from the moment we walked in. Gave us time in between selections to make a decision. Did not hover. Answered all of our questions. Overall amazing experience and left purchasing what we came for.
We found exactly what we were looking for! Kyle was amazing and extremely helpful.
Kyle was super helpful!
See Tina. She was a great help.
Amazing service! Kyle was great!
Kale Was great
Tytan was very knowledgeable and helpful! Great customer service. Manager Duncan was awesome as well!
Tina, Kyle and Rachael customer service was outstanding!
Great costumer service thanks to kyle
Tina was great and helped my husband and I find a couch super fast! Great customer service!
Kyle is awesome! Extremely courteous, helpful, and he made our experience a complete breeze! Thank you Kyle :)
I visited the store today along with my mother and instantly Mr.Kyle assisted us with a wonderful attitude! He found me a wonderful bedroom set immediately after I gave a brief description on what I was looking for. I am now scheduled to pick up my bed at the beginning of next week all because of Mr.Kyle! Thank you so much!
Kyle made my experience so welcoming and easy. He assisted with all of the changes I made after I thought I knew what I wanted. He worked with me the entire step of the way. Duncan assisted with a couple of my questions as well, and they were both fantastic! We will definitely be coming back.
Thanks to Mr. Kyle we found our new couch set and table and he was fast and efficient and patient always would recommend him.
Very helpful.
Kyle was amazing! Helped us with all our needs! Made everything super easy and super fast!
I walked in knowing what I wanted and Kyle met me as soon as I entered the store. He was very friendly, listened to what I wanted, was helpful with all my questions and made the process fast and easy. I’d recommend working with Kyle. He and his store manager were very personable and awesome!
Very easy experience, no sales pressure. Everything explained well for warehouse pickup. Very friendly staff (Tina).
Kyle was really friendly and super helpful and efficient. Our experience in store was great!
Excellent service from Titan, store manager was awesome also
Tina provided excellent service. Highly recommended.
I found a great deal on my kitchen table. I have worked with Kyle and had a great experience
Greeted as we walked in the door and very helpful throughout the process.
Tina was an absolute pleasure to work with!! She was so knowledgeable about the products and extremely kind and NOT pushy at all. We left to look elsewhere and came straight back to purchase from Tina. Duncan, the manager, was very kind and helpful as well. Overall, all of the staff were great! Great experience and will definitely shop here again!
Tina was extremely helpful. Also, while I was waiting on Tina to finish up with a client, The store manager Duncan came over to make sure someone was helping me. He even offer to step in to help me along while I waited on Tina. All of the staff was pleasant, professional, and very helpful.
Great service very helpful and pleasant. Great prices too,ask for Demar he will take good care of you.
I could not have been more pleased by my experience here! The employees were so very helpful and patient while my wife and I looked through their catalog and answered every question we came in with, plus a few we hadn't considered. I will continue to shop here and if you need furniture, stop here first. Big shout out to Tina, who was very knowledgeable about their selection and gave us great service.
Tina was great to work with!
Kyle was absolutely amazing! Due to my own personal issues I was feeling down when I came it the store. Kyle greeted me with a smile at the door. He asked what I was looking for, he showed me options. He was informative, patient and kind! Thanks Kyle
Go see kyle great customer service Great deals Great help !!!
I had an excellent experience at this Ashley location. Tina is very kind and made everything very smooth and simple for me.
Tina Kochan the salesperson was very helpful
Tina was very helpful with my purchase. She carefully reviewed the products with my husband and I. This was a positive shopping experience. The staff even entertained my 7 and 8 year old boys.
Our salesman, Kyle, was friendly, helpful and very patient with helping me select our furniture and mattress. Quick and easy experience! Will definitely keep his business card!
Tina and Antonio at the Douglasville location were both a pleasure to work with! I would recommend this location and these amazing individuals to anyone looking to purchase furniture! They were patient and very knowledgeable and helpful!
Worked with Kyle today in Douglasville. We were on a time crunch so we had to fit a lot of shopping in one visit. Kyle wss awesome and took the time to show us the pieces we were looking for and go over different options. He was patient and knowledgeable and ultimately, we were able to leave with 2 living sets and dining all set for delivery within the week. Very happy with the experience.
Kyle was great in helping us pick out our living room and dining room furniture for our new house! He was so attentive and offered great advice. We were in and out within an hour. Great service
I would not suggest shopping at Ashley if you want any type of competent furniture delivery experience. The salesman we dealt with was fantastic. That’s the end of anything that resembles a decent experience. We were told the furniture would be delivered on 6/20. On 6/15 we were told one portion of a sectional would be missing and that one missing piece would be delivered ASAP (no date given) . On 6/18 another phone call informed us that now we also would be missing a portion of our bedroom order and that NONE of the sectional would be delivered because, ironically, they do not deliver sectionals in sections. The missing pieces are supposedly being delivered to the warehouse on the same day that our furniture is scheduled to be delivered. Instead of even offering to reschedule a complete delivery for the next day or the day following, I was told there will be (at least) 2 deliveries an unknown time apart. They said they were “unable to give an estimated delivery for the missing pieces” but it is likely to be after July 2nd. 1 out of 10 (1 instead of 0 for the sales guy- otherwise it’s a total 0). Definitely would not recommend. Certainly will not do again.
Great service from Kyle, we’ll be back.
Kyle and Duncan were very helpful and patient. They let us look at our pace and when needed walked us all over the store.
My visit to the Douglasville location was amazing! Ty helped us throughout the entire process. He is very knowledgeable and professional. He made the visit well worth it!!! Delaysia was just as awesome. She was a pleasure to talk to as well (my bday twin) lol. Awesome team!!
Kyle was very helpful and attentive, helped me find exactly what I was looking for
Kyle was my sales person, he was very helpful and professional. Thank you Kyle
Awesome deal, Tina was great!
Had a great experience with Kyle and the rest of team!
Que was one of the representatives who came to help us when we were at Ashley’s. He gave us details about their discounts, walked us through each step, and explained everything very clearly. He was very patient and made the whole experience much easier! We will definitely be coming back!
Greeted immediately. Invited to wander on my own to browse which was outstanding! Once I was ready for assistance in sofa selection, Tytan was a great rep. Made alternative suggestions when I had doubts, knew the floor n catalog selections well. Very knowledgeable. Look forward to delivery.
Great service. Went in to find a dining room set. Our associate was Kyle. He was excellent. Didn't rush or pressure us to buy. Very friendly and upfront on the price. Happy with our purchase.
We worked Que today, and he was absolutely amazing. Que went above and beyond! He is very knowledgeable and super personable! Highly recommend Ashley Furniture (Douglasville) and Que to help get you what you’re looking for!
Kyle was great! We came in for a recliner and left with an adjustable base for our mattress. Super excited!
We had a wonderful experience. Tina was very friendly & helpful.
Just purchased an Abinger Sleeper Sofa with the Help of Tina. She is super friendly and knowledgeable. Great customer service and I will definitely back to check out the floor clearance items. Super good deals.
Just Purchased a sleeper sofa and the Customer Service was excellent Kudos to Tina she is very knowledgeable and super friendly. Thanks again
Nice , friendly and professional. No pressure and worked with my budget . Thank you Tina - I will be back to work with you again for my next furniture needs
Tina was awesome and made the entire experience a breeze! I knew what I wanted and she didn't waste any time with needless upselling or marketing only focused on getting me taken care of!
Great experience I love the couch I got
Great service and staff
We process was easy and Kyle was helpful! 😊
Great experience! Tytan was amazing. He patiently answered my many questions and helped me with my selection. If you visit the Douglasville store, please ask for him! And, Duncan (Manager) is a stand-up guy!!!
Everyone was so helpful and not pushy at all. The store manager and Que went above and beyond. They answered all of our questions and we left with furniture for 3 rooms!
Great Customer Service with Kyle!
Tina was fabulous!!! She knows her products very well. She was very detailed and patient! She’s didn’t haggle us and gave us space to view any and all products! Love to ship with her as my sales rep! Please ask for Tina when you ship at Ashley Furniture, your experience will be amazing!
I was looking for a dinning room set for a while. Found one I loved at Ashley’s. Tina K. was super friendly and helpful 5/5
Great service at Ashley today. Found the right recliner package for our living room. Duncan and Delmar were great!
Tina K was the best! Very personable & friendly. Great experience at Ashley Furniture
My husband had hip replacement surgery and we needed a recliner that day. We were greeted immediately by Kyle and explained to him what we were looking for. He took us over and showed us several in the color I was looking for. We purchased it and came back with my son to pick it up. The Staff was very helpful and kind.
Tina is a wonderful salesperson. Very pleasant and professional. She has a personal touch!
My experience was Amazing from my phone call withTeka and then Kyle . They both provided stellar customer service from beginning to the completion of my purchase ❤️❤️❤️
I knew what I wanted when I went in. Tina K. Was great. She did not pressure me to buy something else. She was very kind and professional. She knew exactly what she needed to know about what I purchased.
Kyle was great!!
Just stopped by Ashley Home Store looking for a recliner. Thanks to Kyle we found exactly what my wife was looking for! Definitely a better selection than Rooms To Go! Quick options for delivery and expert knowledge on the whole process.
This Ashley Furniture was fantastic! Everybody was friendly especially Kyle. He was very thorough about explaining the store and the different types of recliners that they have. He made the shopping experience smooth and easy. I definitely recommend this store for all furniture needs!
Great experience at Ashley! Tytan was awesome!
Tytan was the best! The manager Duncan was also great!
Ms Tina, was so patient and informative. She stayed with me after time for her to get off. SHE ROCKS!!!
Kyle was very efficient, polite,and courteous at all times!
Kyle was patient and incredibly helpful! He honestly made it pleasant experience.
2nd time visiting the Douglasville store and I must admit just absolutely awesome customer service!!! The store atmosphere had great vibes and welcoming from floor reps to management! Today a young gentleman “Tyson” was so attentive to my wants and very very helpful! Thank you for your awesome pleasantness😊
Nothing but great experience with staff here, especially Q and Tina. I will be back for more furniture with them
Kylie was Great helped us with everything made us feel comfortable great Sales man we total was ready to purchase
Tina was awesome. She was very informative and attentive to my needs! I purchased everything I needed!
Ducan, Delasia, Tika, and Kyle were absolutely amazing. They were very knowledgeable in answering all of my questions and provided exceptional customer service. I cant wait until my furniture arrives. Thank you guys so much!!!!
Exceptional service at Ashley furniture. Ms. Tina was an awesome professional at the Douglasville store. Very patient and offered excellent decorating tips. Great place to buy furniture.
Kyle was a very kind man who helped a lot.
Kyle was very friendly and helpful. Listened to all my questions and requests.
Kyle was fantastic. He was very informative and helpful.
Ty is an exceptional store associate at Ashley Furniture Store. He exuded professionalism & attended to every need inquired.
If you need quality furniture, stop into Ashley Furniture and ask for Tina…
I had a wonderful shopping experience with Demar R. It was so refreshing to have a salesperson who listen to me and found exactly what I wanted and needed. Samantha took really great care of our financing needs. I love this store and staff! Heart.
Great experience working with Tina. Quick and efficient.
Titan was a pleasure to work with. He was very knowledgeable about all the mattresses and helped us make a decision. We would definitely recommend him!
Definitely ask for Marquette "Q" Williams (off Tues & Wed). He was awesome with us, very patient and helpful. I will definitely be using his assistance when I go back for more stuff. The store is so clean and the setup lady is great at what she does to, everything is on display to see it.
Let me tell you!! Go see Tytan in Ashley in Douglasville GA! He help me with the purchase of my new bedroom furniture! Great energy 😀! I will be back for other pieces soon 😁
Outstanding customer service. Tina made my shopping experience smooth.. truly professional from beginning to end …
Kyle was great from the jump warm greeting as we entered and was determined to have us leave with what we came to buy .. thanks again Kyle
Kyle (Douglaville branch) was a great help. He ensured we got all we wanted within out budget. Thank you!!!
Kyle was very professional
Que had the best customer service all the way around!! Thank you, sir 🙂
My home furniture store, always satisfied!
Wonderful experience! Ty was our sales rep and he was very helpful and patient. Not pushy at all. The store had a great selection and we were able to pick out a beautiful bedroom set without any issues.
Demar was very helpful.
I would highly not recommend!!! Their financing company is a fraud!! I personally don’t leave reviews but this situation has me pissed off. If I could give them a zero star I would. I and my family will have nothing to do with Ashley’s ever again. After spending $15,000.00 in the last 2 years. Go to your mom and pap store that has better customer service and better quality of products!!
Had a wonderful experience this young man Kyle really help me with everything I need I will be back
Kyle was amazing! His customer service was top notch
Tytan was our sales rep and he did an incredible job! He was knowledgeable about the products and patient with my wife and I. He explained the financing to us and we completely understood EXACTLY what we were paying for. I definitely recommend asking for Tytan if you want to feel safe and a have a peace-of-mind about your purchase!
Kyle was very helpful the entire process!
Kyle was very helpful & patient, made the whole process very easy
DeMar thanks for your help
Kyle was our sales person. He was very informative and provide us with exceptional help! Thank you Kyle
Tytan is awesome!! Really helped me out.
awesome customer service
I had a great experience when purchasing from Ashley's in Douglasville. Tina was excellent and very patient. I would strongly recommend her if visiting this location.
Que was Very helpful and very nice did not take long at all
Titan was exceptional in his role. He provided us with a comprehensive overview of the beds and mattresses we were considering, including detailed pricing information. His demeanor remained pleasant and accommodating throughout our indecisiveness.
Q was awesome. Great customer service.
Tye was exceptional. He was very patient and made sure I was completely happy with my purchase.
The best service ever, went in store not expecting to get much and received everything!!!! Quita helped me navigate through the designs and her and Duncan were able to get me what I wanted and more…. They are the greatest…
Just happen to stop by Ashley Furniture and was helped by Mr. Q today. Very nice, very helpful and friendly. Great experience working with him and will definitely come back again.
Very disappointed in how an incident was “handled” at this location.. after spending almost $5000 within the month on furniture here. They definitely lost a customer when this occurred.
Fantastic experience! Love our purchase and loved working with Tina.
Came in and found just what I was looking for. Tina K. was a big help. Great customer service and manners. Will be back.
From the moment we walked in ,we were greeted by Tina ,she was very welcoming and knowledgeable on what we were looking for. We are new to the area and looking for furniture,she gave us a little history on the store that we thought was a nice touch! We will definitely be back for the rest of our furniture,good quality ,friendly service and affordable.
Tytan was excellent. Great customer service, helped us find exactly what we wanted. Never pressured us into purchasing, gave us space and time to decide. Great job. We will be back.
Tina assisted us today, she was fantastic! The store was clean and lovely to browse. We will be back for future furniture needs
Hello we got wonderful service from Marquette “Q” Williams he did an excellent job!
Ty was the best. He helped me furnish both my Bedroom and Living Room at a good deal. Quality pieces. Great customer service.
Tytan was very professional and knowledgeable about the pieces on the floor. He helped my husband and I find exactly what we were looking for. 3 rooms furnished today! Would highly recommend, love our new furniture.
Tina was awesome. Friendly, knowledgeable and efficient. Much better than Rooms to Go.
Easy, fast and friendly. Tina made ordering my mirror a breeze 💙
Tina was super sweet and helped us find exactly what we were looking for within our budget!
When I tell you this location was amazing when we walked in the manager was so friendly and nice energy was amazing … the gentleman who helped us was AWESOME he was so nice and listened and didn’t rush us to buy something like between those two we bought the couch with no concerns … I even called today about the email being wrong and the young lady Tasha I believe her name Is was even so sweet about helping !!! No attitude when I say I will recommend them everytime !! I will deff go back for my next piece !!! Thank yall and I’m so sorry I forgot yall names
Great experience and Tina is an excellent sells person!
Tytan was a wonderful salesman. Very helpful and knowledgeable.
I have a fantastic experience. Roma was absolutely wonderful to work with.
Tytan definitely did a great job helping us today.We made a purchase in 30 minutes!!!!
Favorite store by far! I can’t wait to get my dining table set I’m coming straight here! The office manager and ladies in the office are all so wonderful with their jobs and always help with a smile. Highly recommended!
Tina was extremely patient with us because I couldn't make up my mind as to which piece I wanted. She told us to take our time, that there was no pressure. We will be returning to Ashley's.
Tina was amazing!! They are very quick and thorough, and very knowledgeable!
I had the best experience he took time with my husband and myself didn't rush or pressure us into buying anything I will definitely be buying all my furniture from you
Kyle was amazing! I found 2 recliners on clearance for a great deal. He even helped me load them so I could take them home today. The whole staff was super helpful.
I actually love Ashley Furniture.. it’s good quality that will last for years 😁..Love it! Great location in Douglasville!!! Prompt and quick service
Great service! Unfortunately they don't deliver to the rural towns of Middle Georgia so we found our couch elsewhere. We do have other furniture they we have purchased in the recent past and we have enjoyed our furniture so far
Tytan R. Was a wonderful salesman and very knowledgeable of the Ashley and Tempurpedic brands. He provided excellent customer service!!!
Kia was exceptional really appreciate his help. Very professional, very kind and very courteous.
Tina was amazing!!!!
Tina is the best!! So welcoming and informative! Very knowledgeable, kind and went out of her way to answer questions about the variety of amazing mattresses Ashley has to offer! Great expericence!!
Tina was such an amazing help and truly awesome at her job wonderful and so kind
I really appreciated Tina at the Ashley’s store in Douglasville. She followed up with me about a product that I really wanted. It seemed as if it was not going to happen and I was getting false promises. Tina actual did her research on the product I desired and actually followed up with me. I ended up getting the patio set I desired. Thank you Tina for being hungry to win in helping me get what I wanted. 👊🏿💵
Great selections and customer service.👍
Ty was great! He listened to me and heard what I needed and had me ready to go in no time! Best personality ever!
Quits Quitta great ! 5 stars
QUITTE WAS AMAZING!!
Tytan was great , I appreciate the customer service .
Had a wonderful experience shopping furniture and Tina is an amazing sales person.
Q was great at the store to help me get the best bang for my buck! Bonus...those delivery guys are fast and clean up after them selves. Highly recommend this store
The sales associates were very friendly. Marquette “Q” Williams was extremely helpful and proficient in explaining the in’s and outs of Ashley’s furniture delivery process as well as the furniture upkeep/maintenance team that comes out to clean. Very well stocked facility and a awesome staff.
Excellent customer service. Tytan R. exemplified the epitome of patience, knowledge and extraordinary customer service . Will definitely do business again at this location .
Had a great service today. Tytan was great with explaining all the items in the store i was interested in. They also gave my daughter crayons and a coloring sheet while we talked which was great, definitely will be purchasing
Tina and Dalaisia were very great and personable! When you go to Ashley definitely ask for Tina!
The Worst service I ever experienced in my life is with this store. Poor customer service and general service from managers to the sales representatives. First, after paying for my couch they kept changing delivery dates for more than 7 times and that messed up all my plans for thanksgiving. When it was finally delivered, they delivered the wrong one(2 opposite sides not the way we saw it displayed in their store) and almost try to put the blame on us that that was what I ordered if not that I had my proof. Secondly, up till date I paid for extra throw pillows which up till now have not received it , am talking of order placed and paid for since November , 2023. Manger says it not part of the order , I should him receipt where it shows I paid for it (extra throw pillows) and also sale rep that attended to me confirmed that because it was in the receipt. I have been there to take my throw pillows for months and they kept turning me down and they never make a refund of that extra payment. Bunch of criminals. This store is not the store we use to know, because I was about to make my order at a better furniture store before my uncle convinced me that we should try Ashley. Ashley unfortunately defrauded me
Tina was an absolute pleasure to work with while deciding on living room furniture!
Demar was so very helpful, knowledgeable, and patient.
New management and team. Incredible customer service. Ask for Quitta!
(Translated by Google) Titanium (Original) Tytan
(Translated by Google) Titanium (Original) Tytan
My husband and I stopped in today to purchase an oversized chair and ottoman. Our salesperson Tina was very knowledgeable and personable. She made our experience enjoyable with a low pressure approach and efficient manner.
Antonio worked so wonderfully to insure we have options of how and when we could pick it up. Was so willing to work with our busy schedule. All around great place to buy from 😊
Tina K was awesome! She was very informative and attentive to our needs,helped us pick out the perfect table for our dining room.
Bought our second couch today, it took Tytan all of 5 minutes to show us the couch that we would fall in love with. Somehow the team knows just what you want! I’ll be back again.
Que made the experience easy and smooth !
Tina knowledge help me feel like my money was well spent.
Demar is an excellent salesman. He created us when we walked in and very helpful!!
Tytan was our sales guy. He made the shopping experience incredible. Very professional knowledgeable and kind. Highly recommend.
The service was amazing. Ask for Tina. She was so sweet and knowledgeable about our selections. We won't buy from any other store!
We worked with Tytan today and he did a fantastic job guiding us around the store, giving information on different pieces, and getting us settled with what we needed. Hands down the best representative we’ve worked with while shopping for furniture and fun to hang out with for the day.
Very helpful people. Top notch high quality furniture. Great selection. A must see. Thanks Ashley furniture!
Great service from sales person Tina K.
*2nd edit* I’ve had my daughters bedroom suit for 6 months. It’s beautiful and she loves it. I never did receive the bed slats, so my husband had to make some. * I have not received the bedroom suit yet, it will be delivered next week, but the experience that we had at the store was great. The salesman that we worked with, Que, was very helpful and quick with the details of the sales and prices of items. It wasn’t a “high pressure” experience, like you often feel in furniture stores. He just patiently went through the store with us, helped us select the right options for our needs, and stored everything in the system for when we were ready to come back and “pull the trigger.” A week later, we returned and Que remembered us and the items we chose. We then confirmed our choices and the check-out process was so quick and easy and painless… none of this last minute fee fee fee or add-on purchases that you encounter at other big name (RTG) Looking forward to the delivery process and the smile on my teenagers face when the furniture comes in. I will try and update this review post- delivery 👍🏼 **EDIT** delivery was scheduled for tomorrow. I had been told just before we left the store that I would get a phone call or text message a day or two before to let me know a window of time for delivery. Well, I NEVER got any such call or text. So, I called the store just before it closed and and was informed that my delivery had been moved more than a week out- an additional 9 days was added to the delivery date because one of the dressers wasn’t at the warehouse. No one called to let me know a thing, so the inconvenience of me having taken off a day of work for no reason, as well as having completely cleared my teenage daughters room of ALL furniture believing she would have a whole new bedroom set the next day, but now she will have an empty room (no bed, nothing at all) for another 9 days (and another day of missed work for me,) is aggravating to say the least- especially with ZERO notice. So… I’ll update again in 9 days about the delivery.
Tina was very helpful, patient and very knowledgeable. She also gave my husband and I time to talk over somethings before making our final decision. Thanks Tina
Tina is the Best…was very helpful and knowledgeable…purchased a sectional today and will def come back and purchase again👍🏾
Customer service is great! All questions answered with knowledge and they were very friendly.
Always awesome!! Thanks!
Just bought a new couch and mattress from Ashley. Super excited for everything to be delivered. Even more happy about was the sales experience. Our sales rep Q was the best sales experience I’ve ever had. Guided my wife and I without pressuring us at all. Was great and patient with us and our 2 year old. I love what we purchased but Q made the experience 5 star.
Titan was very helpful from the moment we walked in the door! Great personality! Very knowledgeable about the furniture and got me the best deals! Thank you Ashley Furniture
Our saleswoman, Tina, was great. Walked us through the whole process.
Great products and customer service.
Mrs Tina it’s amazing person and very helpful 😊😊😊😊
Amazing service. Tina was informative and had such a lovely personality.
Q did an awesome job
Tina was amazing from the time my girls and I entered the store. She greeted us right away and informed us of the current sales and promos. My transaction with her was both seamless and informative. My family will definitely come to see her again for any of our furniture needs.
Excellent service! Demar was great, clear communication and worked with us to get the best deal since we were purchasing furnishings for 4 different rooms in a new home. Will definitely come back.
So helpful and friendly!! I got what I wanted and was met with understanding and kindness!!
Wes was a great help in getting what we needed to complete our bedroom set. If you're looking for anything go find Wes...he goes far and beyond the call of duty.
Great service ask for tina. She made it quick and painless.
Tina was amazing
My husband and I had a great experience working with Tina K. She was very knowledgeable and helpful and gave us our space to look around while being easy to find if we had any questions. We will definitely return for future furniture purchases in the future.
Great store! Everyone is super friendly. Tina was very helpful, awesome customer service!!
I had a phenomenal experience with Teka and Quitta. These associates were professional, pleasant, and provided exceptional support regarding the purchasing process. If you’re ever in the market to purchase, I HIGHLY suggest you contacting these two associates. They’ll take great care of you!!! Thanks Teka and Quitta!
Enjoyed working with Q. Made buying a couch very easy.
Duncan was amazing and very helpful! Absolutely loved my experience!
Not happy with the services at all. My furniture was scheduled to be delivered two weeks ago. I now have a new schedule date this week. What I'm not happy with is the fact your company has decided to deliver my furniture @7pm. I want to know why would you send your deliveries to my home @7p and never asking me if the time was suitable for me. I guess it doesn't matter when the furniture has been paid in full. Basically at this point you are saying the hell with the customer they will get it when we decide to deliver it and at whatever time. Ashley you have left a bad taste in my mouth. DONE!!!!!!!
We bought our couch and lounge chair today with the help of Q at the Ashley in Douglasville & it was the smoothest experience ever!! The staff was extremely friendly & helpful in many ways! Will definitely be coming back for future purchases & recommendations!
Very professional staff. Friendly environment. Tina k was our sales person and she did an amazing job showing/explaining everything in detail!.
Tina was great! She helped us find the perfect King size bed and assisted us with looking for a living room suit!
Tina was amazing! She was very knowledgeable and friendly!
Came in and bought a mattress from Big Wes. He was very knowledgeable and provided plenty of info and patience with our decision making. We would highly recommend Wes to anyone who goes to this store
I was actually able to find what I was looking for here and Tina was very helpful!
Tina and Natasha is an example of excellent customer service! Mr. Duncan was an awesome leader. Thank you!
This last purchase will certainly be my last. I ordered a bed early December to be delivered on the 22nd. On the day of delivery the delivery team showed up to my house with nothing for me. I was then called and told part of my bed was on back order and I would need to reschedule. Ok fine, I rescheduled and then still received emails saying there was an issue. Finally received on 27th and found out one of the pieces was wrong therefore leaving me with an incomplete bed for another 2 weeks. I was told my delivery fee would be refunded - that never happened and the experience was all in all awful. All I got was sorries and excuses. I won’t buy another piece of furniture from this place ever again.
Tina was amazing from start to finish whenever your at Ashley’s ask for Tina she will not disappoint.
Tina K gave excellent customer service. She was very familiar with the product and assisted with picking out a living room set for me. Great customer services.
Excellent service. Very nice and clean store! No hassle, no pressure. Make sure you come see Tina K!!!
Quitta is the best!! My husband and I had a blast with her!! We love our new bedroom suite!!
Reliable, friendly, knowledgeable, kind, assuring and just plain old damn good…Jermaine Green is all of that and more. My family and I have had to pleasure of working w Jermaine to outfit our home and he consistently goes above and beyond to provide white glove service and support. He’s a leader among giants as I’ve never had one bad experience in Ashley’s Douglasville. Interested, shopping around or ready for a change, do yourself a favor and visit Jermaine at Ashley’s Douglasville. He’s next level amazing!
Tina and Duncan were amazing to work with. I was able to purchase my dream sectional with no hassle.
We had a great experience at the store and a beautiful living room suit! Tina was very professional and was a great deal of help in our selection. We will definitely be shopping there again!
West was great!!!
Quits Brown was a very good representative for Ashley Furniture Store.
Lisa was wonderful. Great shopping experience
Very nice and patient
The staff is very friendly and helped with my request.
Great buying experience. Tina was amazing and helped us as soon as we walked in. Very friendly and made process seamless. Highly recommend.
Wes Jones knows how to get a deal done! Very knowledgeable. He’s a gentle giant …
Tina was awesome
I was in the area yesterday and was contemplating buying a new sofa for my home. I was greeted immediately by the manager, and then shortly after, he connected me with Tina. She was amazing! Very patient, friendly, and knowledgeable! If it weren’t for Tina, I wouldn’t have purchased it! I look forward to going back and working with Tina. She was the best. If anyone ever visits Ashley’s in Douglasville, go see Tina!
Super friendly, not to pushy ask for Tina she was awesome ❤️
Mr.Q very nice and helpful in making customers feel right at home.
Quitting was awesome, down to earth and a pleasure to have been assisted by!
Awesome
Q was great!! Very patient, helpful and got us a great price!!!
Shopping in this store is a nightmare. We bought a bedroom set more than a month ago because it was on sale and they oversold the product and now the answer they give us is that we have to buy a different one. They don't give an answer and are shameless selling what they don't have. We will never buy again from this store that sells what they don't have. Be very careful, they do not comply with delivery times but they do charge without giving the products they offer. They sell promotions that they don't have...
Upset! I bought a dining room set, $3500+, on 11/12 to be delivered 11/21 (before Thanksgiving) and the set still hasn’t been delivered. The delivery men showed up with some items (table missing) and salesman told me to decline delivery and entire set would be delivered next day. His manager was working to make it happen. Well, today, 11/25, I still don’t have it and NO ONE has called to tell me anything.
Tina was amazing best customer ever
Easy explanation of what I was purchasing and help from the employee Q and others for quick and quality help
Excellent customer service. Prices are way to high now a days like ALL furniture stores but I found what I wanted, got a great deal, and was NOT pressured to buy anything I did not go to the store specifically looking for... THAT is what I liked the most...
Ashley furniture (Douglasville) -My husband and I are pleased with our purchase. Customer service was excellent and staff were friendly. Ask for Ms. Tina~
Just came in for the first time and was blown away with the costumer service! Mrs. Tina was an absolute angel! Was honest and true! Helped me figure out layout of the furniture we wanted in our difficult layout living room. HIGHLY recommended this location and ask for Tina!
Highly recommend Ashley Furniture in Douglasville. Super awesome people to work with, Que made our buying experience very easy. Go see him for your next purchase!
Q was an amazing sales associate! I was in and out of there in less than 30 mins. He is going to for sure make sure you get your steps in while here ! LOL
This location was very clean and everyone was so friendly and welcoming. I am moving into my first apartment, so I was not as familiar with the furniture buying process, but Mr. Jermaine was so helpful in making this process as easy and smooth as possible. I am an indecisive person, but he was very patient with me and he was there to assist me every step of the way. He was very knowledgeable and was able to answer all of my questions. Thank You!
Loved the selection in the store and was able to find one of the most beautiful wooden bed.Tina was absolutely amazing. She was able to answer all my questions and helped me find exactly what I needed. Would definitely recommend asking for Tina she will make your furniture buying experience enjoyable.
Tina was a fantastic saleswoman! She helped me find the perfect mattress.
Great customer service! Thanks
UPDATED: delivery for this couch has been a nightmare. Would give 0 stars if I could. On our intial delivery date we only got half the couch, the delivery crew were the ones who told us it was on back order. Then we call Ashley multiple times (after they keep telling us they will call us back, never did) to figure out where the other half of our couch is. Finally they figure it out and it won’t be delivered for another two weeks. Then they call us on a Saturday morning to confirm delivery or they have to push back delivery date (they didn’t do this the first time they delivered) and we call back but all their service centers are closed. We leave voicemails and have been trying to get some help with online chat people, and we haven’t gotten anywhere. Now we’re being told delivery will be pushed back again. Haven’t heard a word from Ashley or the people who actually sold us the couch. Will definitely go to rooms to go next time
I had the most amazing experience at your store #39...from the manager Antonio and his sales associate Demar and Jermaine...They made me feel so welcome....my son is about to buy a new home so believe me this is where we will be shopping....Kudos to your team.
We visited the Ashley store in douglasville. It was a great experience. Ask for Tina.
Quitta treated us very well and provided excellent service. She was very patient and helpful and gave great suggestions. We will request her next time we shop at Ashley. Come see her at Ashley furniture in Douglasville!
I visited the store today, 11/4/23. Tina was awesome. She was not a pushy sales person. She was patient and very knowledgeable of the furniture we purchased. I would definitely recommend her as your sales guide.
Quota
Demar Reid, the best customer service representative I have ever encountered. He has exceptional customer service he is patient listens and give great suggestions.
Demar Reid has exceptional customer service. He is an excellent individual and patient and passionate about his work. He is knowledgeable and great at his job
I have gotten a dining bench and now a sectional sofa from here, and it's been lovely! No pressure from the sales people, and quality furniture at reasonable prices.
Jermaine offered excellent service, door to door.
I visited the store and was greeted with excellent customer service from Que. He made it very easy to find what my wife and I were looking for. I will continue to shop at this store.
Tina was great. Her customer service was superb!
Tina was great! Customer service was awesome! Thank you
Shoutout To my mans Q and Duncan The Whole Entire Staff Is A1 10/10
Great customer service
Ask for Tina K. She’s amazing and very knowledgeable. The store manager, Duncan, was very helpful as well. Enjoyed my shopping experience and will be back!
I can not say enough how much I hate Ashley homestore. They have done nothing but lie time and time again about the furniture I purchased getting constantly back ordered on delivery. Tina lied to our faces about everything we ordered not being on a back order and being in the warehouse. Just got my 4th reschedule today. Used car salesmen have a better reputation than the idiots selling at this store. Also LaQuitta Brown is the rudest person I have ever interacted with in customer service. On 10/4/23 I went into the store to pick up my clearance items and when she greeted me I didn’t say anything as I was heading to the front desk and wasn’t needing anyone for a new sale. Because of this she called me a b***h and also refused to ring up the clearance items when the floor manager asked her to. Still waiting to hear the results from the formal complaint I put in with corporate from this ridiculous interaction and her excessively childish behavior. Stay away from this complete mess of a company!
QUITTA is the absolute best! She was extremely professional and knowledgeable of all the products and services offered. When our selection didn’t work for us she went above and beyond to make sure we found a replacement that we love.. highly recommended. Thanks QUITTA
I came in here to find a new sofa for my living room and Quitta helped me. She was so professional and compassionate and patient. She literally worked with me for multiple days out of the week to make sure I got the exact sofa I wanted. I loved my experience here and Quitta made this shopping experience even better! I definitely recommend having her to help if you ever visit this ashley’s furniture store! Very Amazing experience
Tina was very informative and patient. I bought a bedroom set and enjoyed my experience.
I had an issue with making my purchase online, requiring me to go into the store. I’m glad I did. Tina was very helpful and ensured all my needs were met! Not to mention, I’ll likely be spending more money with them in the near future due to the beautiful pieces in store. Thanks again for putting my frustration to ease!
Tina at Douglasville Ga store was such a pleased. She answered ALL of my questions. And was very patient with my decision making. I highly recommend if you need a calm furniture shopping experience then ask for Tina to help you. That you so much Tina. Libby Kline
Very peaceful shopping. Inside was super bright and clean. They didn't pressure me into buying anything. Tina was super super helpful and the staff was very friendly. I got a really great deal on my furniture and the check out process was simple and easy. I will be back in the near future. Thank you Tina!!
Demar provided me with exceptional service and answered all of my questions and concerns during my purchase today! I truly appreciate him.
Me and my family came in at 6:30 pm and Duncan and Demar were a big help with our couch selection and getting us financed. Definitely a greatly ran store. Will be back!
Tina was amazing, very sweet lady. Ask for her when you visit this location. 10/10
The day I went for the purchase Q seemed very professional and helpful because I was spending money. When I had a problem with my delivery and setup, he didn't want to have anything to do with it. They finally refunded the money for the item but kept the delivery and set up fee. Their reason is because I purchased over $12000 worth of items the delivery fee and the set up fee aren't refundable. If you go to Ashley Funiture in Douglasville just pray you don't have no issues because they will be of no help .
Tina was an awesome person to work with. She explained everything to us and answered all questions.
Purchased furniture set from Tina today and it was a wonderful experience!
My husband and I came in and worked with Quitta on our furniture purchase for our new home. She has been extremely helpful, patient and knowledgeable. So make sure you ask for Quitta when you visit this location. She also has a great personality and very serious about helping her customers!!
Please go see Tina!! She was excellent in helping me choose the perfect comfy sofa!! She is top notch!!
I had the best service and high quality furniture from the best Sales person, Tina. Tina was fri, professional, patient and most importantly not pushy! I will definitely go back and buy from Tina at the Doug Ashley Furniture Store! The Store Manager and Sales Manager introduced themselves and made themselves available for any questions I might have! Thank You so much!
Tina was very helpful and extremely patient with me. She’s customer focused and very personable. I recommend asking for her when shopping at the Douglasville Ashley Store.
Jermaine was a great guy and helped up even with our tight budget…. Lovely place 10/10
I will never recommend Ashley to anyone that I know. My items were delayed and I was never notified of the delay. When I reached out to corporate I was told that sales agents will lie in order to make a sale. This company will lie to you and waste your time.
Our sales rep was outstanding! Q is the man. Great experience we appreciate you sir. Thanks Bobby & Sherry Dennis.
Demar was extremely polite, professional and patient with us, very knowledgeable ans answered all of questions. Very satisfied customers
Everybody so profecional and help . Fast approval . Loved the service
Great service, fast approval, really good customer service! Love it!
Jermaine Green was very helpful. He showed much patient and answered all my questions.
Good customer service! Will work with you to get you at the price you want to spend.
Jerome surpassed my expectations. I was so pleased with his service. He went above and beyond to help me find the perfect item. He was so patient and knowledgeable. Great service.
Amazing service ! Everyone was so patient with me and very helpful.
Great service from the manager tim and sales associate tena thank you so much for all the help
Dunkin was awesome and thanks to our salesman Antonio as well. We’ll be back
Great service and selection!!! Demar was so patient with me while I was making up my mind
Manager (Duncan) of this store is totally AWSOME!!!!!
The customer service was amazing the workers are really funny and warm welcoming definitely will be coming back for more things
Lovely people who go out of their way to help you pick out the furniture you need. Decent prices, all the furniture is manufactured by the company. A fabulous shopping experience.
Very professional and helpful
Great customer service!
My experience with Ashley Douglasville has been top notch. 5 stars. I recommend Que for your furniture needs!
Quitta was the best of best!!
A great place to shop for furniture. There are no high pressure salespeople and they let you browse on your own.
My salesperson Sydnie made shopping for my Tempurpedic mattress a great experience. I would highly recommend this store and their personnel.
I enjoyed my visit at the Douglasville location today, My sales associate(Shaquitta) and the store manager was very helpful and friendly. Thank you for getting me everything that I needed.
We into Ashley's and Q was awesome! He helped me with all my needs and made recommendations that fit my vision....Great job!!!
Ms. Tina, sales associate and Mr. Merritt, manager, provided outstanding customer service and professional support. We highly recommend them to anyone who is looking for home furnishings. Thank you, The Cole Family
Nate “The Great” got Me at “Hello”! Very personable and knowledgeable great experience! Visit ended with a purchase!!
I have had a fantastic, informative experience working with Que. I am very impressed with Que’s customer service and knowledge about the furniture and the purchasing process. I am very happy with my purchases and equally as happy with my service! Great Job Ashley Furniture of Douglasville!!
Jermain helped assist me and went the extra mile to help make sure I got what I wanted. Ernisha was great! Thank you so much for taking the time to help make sure my delivery date happen despite the multiple delays.
We had a wonderful time, and Jermaine helped us a lot and was really nice, I recommend coming here.
Mirror delivered came bowed. All other pieces came as intended
Staff was very helpful. Duncan and his team are well trained and very knowledgeable about the products they sell.
Would like to say very nice people that work there, especially duncan he is very respectful and very helpful. Keep up the good work.
Jermaine was very friendly and accommodating. Only problem, I was not able to pick up my item as promised since inventory was not completed.
Que was our salesperson and he had great customer service. He was very informative on all of the mattresses and furniture in the store.
I would love to give special thanks to awesome customer service of Ashley Furniture. Our rep Que was a fantastic individual and great help to our needs. We highly appreciate that.
Walked in and was greeted by Mr. Que Williams who listened to our needs and took action to show us what we mentioned. He answered questions, gave us space when needed and was not pushy when we declined the tempa mattress set. He adjusted and showed us what we like and gave specks accordingly. Great personally, great conversation and very patient. Come and ask for Que Williams, no regrets.
Nathan was so helpful and I was in and out in no time! I will definitely shop here again.
We’re at Ashley in Douglasville Ga and Que was are sales representative very polite. No pressure didn’t see what we want and helped us find it through the catalog and the color we want it. He is very much an asset to your company. Sincerely, The Kone
Easy to work with store staff to find the right furniture for our needs.
Syanie was very nice and really helpful. She made my furniture shopping experience Great. Thank you Syanie
0/10 I will never spend another penny with Ashely’s. Still dealing with an issues from an order from 12/2022 and it’s almost 08/2023. Never again.
Quitta was our sales lady and made our experience enjoyable and painless while we were shopping for outdoor furniture.I would highly recommend Ashley Furniture and definitely ask for Quitta!Thank you again Quitta!!!
My husband and I went to the Douglasville, GA location and before we could ask a question, the question Mr."Q" asked us how could he help us and the rest is history! Wonderful store vibe. We are very appreciative of the service and the look of the store, Ashley Furniture! Keep it up team! Continued Blessings! Arthur & Yvette Lee
Que was the most amazing salesperson I have ever dealt with! He was so honest and trustworthy! I highly recommend que for all your furniture needs
I had a interruption in my service with my salesman but the office manager she help correct the problem which was good.
Thank you Q for the help my mom an I received from you on Saturday great customer service really appreciate
Demar was great!!! He was very attentive and very helpful. He made my shopping experience amazing.
Que was great, very helpful and friendly. He answered all our questions and he gave us space and time for us to look for what we wanted.
We purchased a bedroom set from this place and it was delivered damaged and they did not want to take accountable. They are high and overcharge for items they know that should be discounted and item not selling in the store. We will never purchase from Ashley again
Quitta was amazing 💕
Damar was outstanding, informative, funny and insightful. I will definitely use him for my sales person in the future.
Beautiful store, great selection, and a very helpful staff. I highly recommend shopping here!
We came in looking for a couch. Q greeted us at the door with a happy and smiling face. He told us where things were and we are having our new couch delivered on Wednesday! Q was awesome and put no pressure on us at all. We will definitely be back and ask for him when we get our bedroom furniture
If I could give zero I would. Enough said
Came in to the store to just browse for ideas and met Jermaine his ability to listen to the desires I had and execute them professionally with my financial interests. I am happy to do business with people like him
Jermaine was very patient and knowledgeable in helping me select the perfect living room furniture for my home
Demar was the perfect gentleman. He was patient and knowledgeable. I can’t leave out the helpfulness and excellent customer service. Thank you Demar you are wonderful
Zero, not 1.Wow, I should have read the reviews posted on-line regarding Ashley Furniture before I purchased. Shame on me.I have purchased rooms of furniture from Ashley Furniture before and have had good experiences. Not like my on-going dilemma now. I ordered in-store a complete living room set: 2-large sofas and a recliner all with electric recline and head tilt functions, and a couple end tables and coffee table. I ordered these several months ago anticipating my daughter and her family moving out (they were building a home). No problem with scheduling the delivery.Unfortunately, they delivered the furniture "drop-off" instead of the "no hassle" delivery and installation like I paid for. The furniture was literally dropped off on my driveway even though I told them I could move either the truck or car to ease their delivery into the living room. I showed the delivery personnel my receipt and they stated that their work order was for "drop off" only.As I tried and tried and tried to get someone from my local Ashley Furniture store on the telephone, I saw that the delivery guys were packing up their truck and getting to leave. I ran out to the truck and asked why they were leaving when they both saw the receipt line item were I had paid for the "no hassle" delivery and they simply stated that they were heading to their next delivery. WOW! Great customer service!Well, I still had not talked to a "live breathing body" from Ashley Furniture. When I finally talked to a person from the warehouse, she said they'd look into it. I asked that they call me back with a resolution.I then FINALLY got hold of the store. I asked for the manager but he was nowhere to be found. I talked to the office manager, explaining the situation they were in (not me). She too said she'd look into it. I again asked to be called after a resolution was reached.Both of the two above calls were made around 12:30PM-1PM early this afternoon.I again called both the store and warehouse at around 3PM this afternoon after NOT having heard anything from anybody. I reminded them both that the expensive sofas were still outdoors on my driveway, and that the weather forecast was for rain. Neither seemed to overly concerned about the damage or loss they would take should both sofas be rained on (about $5500).And here I am at 4PM still not hearing anything from anybody at Ashley Furniture. I did manage to place a store-bought tarp over the sofas but if any water wicks up into the sofas they'll be taking the entire order back.
All associates were very friendly and knowledgeable. They were extremely helpful and not pushy.
Jermaine Green thank you so much for your professionalism and patience during my indecisiveness. You took the time to listen to your customer and lead me to the perfect selection that I honestly couldn't be anymore happy with. -Another Satisfied Customer!
Great environment
Great service by Quitta. Super friendly.
Q’s customer service was professional and excellent! His knowledge was on point and was made the sell worth it.
Q has the best Customer Service I have received by far this year when it comes to shopping in a furniture store.
Demar was so awesome and very helpful in finding us out couch.
Q was awesome!! Thank you for selling me the Purple mattress!
Q was a tremendous help in buying our recliners. He made the process super quick and easy. When you want a good buying experience go see Q at Ashley furniture. Thanks again Q !!!
Great quality furniture, and great customer service. Q helped us find exactly what we were looking for and more, couldn’t have had anyone better!
Quitta was great and very helpful. We will come back for sure.
Buyers beware. Ashley Furniture policies does not allow returns on any of the mattresses they sale. We recently purchased a mattress that we tried in the store and liked. When ours got delivered. We unpacked it and slept on it one night. It was horrible and felt nothing like the one we tried in the store. We called and ask to return it or exchange after only having it one day and we were told they don't allow returns because it's "like buying pillows or sheets" it is now un sanitary since we attempted to sleep on it one night. We are now in the 72 hour " appeal" process. I went to visit the store and spoke with the manager on duty. After discussing the problem and her acknowledgment that the appeal is in process. The manager in the store advised me that she gives her personal furniture away all the time. As if I should consider keeping a $1,300.00 mattress and maybe just give it away if I don't like it. Wow!
Was very pleased with the service my wife and I received. The sales associate Q was vey helpful. Very nice and respectful. Very informative. We Give the Douglasville branch a 5 star rate with his service.
Great help and was very respectful and kind!! definitely will be back to Ashley’s for more!!
Mr. Jermaine was absolutely awesome. Mr. Que was absolutely awesome as well.
As I walked into Ashley's I was greeted by an associate and was told that if I had any questions or needed help just let them know. I knew what I wanted, once I found it, I was pleased with the price. I had shopped around for the sectional at 3 different places and everyone wanted $1000- 2000 more for the exact one.
Excellent service from Quitta . Very knowledgeable about the mattresses and the furniture. She knew actually what my teenage son needed. The staff really made feel at home. Tell Dave know that he is do a great job with his staff. This was my first time to Ashley furniture. I will be back again.
Quitta was very helpful! She made the process very easy and fast!
Great salesman at the Douglasville location; he was attentive to all our needs and questions. He even gave us a blanket and a pillow when we were testing out the mattresses. Thank you Q, for your Amazing customer service. Conchita Jackson Atlanta Ga
On today I visited this horrible place. The female employees working there were so rude and disrespectful. We were purchasing an accessory and while we were waiting two of them started discussing food and one said to the other don’t be a Karen and she responded well can I be Felicia. I assume they felt it okay to behave so unprofessional because we were female African Americans. News flash…. at work I am a professional first and I do hope management there stresses to them that they should be too. I personally will never return but I will be sure to share my experience as much as possible.
The Sales Associate, Que, was friendly and accommodating. He was very helpful and answered all my questions.
Janine was amazing !
JaNINE gets a TEN star review she went above and beyond to help us pick out the perfect purchase. Thank you for being so patient.
Our salesperson Jason and the entire experience was great! Everyone was extremely helpful and friendly. We are also very pleased with our product.
Jason, our sales person, was very helpful, and Penny, the floor designer, was so helpful in our purchase
Marquette "Que" Always provides outstanding customer service. Very knowledgeable and has assisted with our purchases each time we shop at Ashley. We love the quality of Ashley Furniture
We had a wonderful experience here! Quitta made finding and buying our new couch super easy. 10/10! If you are looking for new furniture, I would highly recommend coming here, and make sure to ask for Quitta!
Me and my wife purchased our living room furniture from Ashley and we had a great buying experience. Janine was our sales person and I have no complaints about her. She made extra sure that we knew what we were getting. Even the day after the sale we decided to get an item changed and she was able to do that for us with no issue. After we receive the furniture I will update this review.
Jason was all around wonderful to work with. Let my wife and myself browse the store a couple of weeks ago as we were looking for a new bed but didn’t know what we wanted. When we decided on one of the beds we came back today and had the same great service getting the bed and delivery set up!!! Will definitely start my next furniture search at Ashley just to work with Jason again!
Mrs Janine was a wonderful help to us and so attentive to our needs. Great customer service!! Thank you so much.
Janine was very thoughtful and pleasant to work with. Very good customer service.
Came to Ashley Furniture after leaving Rooms To Go. Jason greeted us at the door we told him we wanted to browse first. He left us alone and let us shop. When we had questions, Jason was right there with answers. Unlike Rooms To Go, we weren't followed around like they are afraid we were going to steal something. If we had been treated like we were at Rooms To Go, I would have walked out without buying a thing. Instead we were allowed to shop like grown ups and we purchased a new livingroom set. I gave only 4 stars because of the ridiculous price of delivery. You would think when you spend that much money in THEIR store, since they don't keep the furniture in stock so you can't pick it up same day, the delivery would be free or less than $75.00. But nope $250.00 delivery fee and not next day. For the outrageous delivery fee I won't be back to Ashley Furniture for the rest of the furniture I need.
Greeted at front door and allowed us to wonder around show room alone until we found something we liked Once we found items we were looking for we called the gentleman that greeted us and purchased the furniture pieces we wanted. Loved it.
Que greeted me and allowed me to shop. When I was ready to purchase, he was extremely helpful, even helping to connect to another store to finish my total purchase.
First time experience at this location and we had a great time. B. Miller was fantastic in taking his time to give us all the details of each product, worked us through the process of selecting what we needed, and wasn't 'pushy' on add-ons (but still let us know, suggested, explained why would be good, etc). Finally, he and his manager seemed to genuinely have our interests at heart in maximizing our buck and bundling what we could so everyone could win. We will be back to shop with him!
Janine was very tentative and nice.
First purchase went well, expensive delivery would be my only complaint. Second purchase there was alot of delivery issues trying to work around my work schedule (8am-4pm). The customer support through the automated delivery notifications are not willing to help. You have to call the store directly as they play middleman for deliveries. The store and I agreed on a date and time for the delivery (4pm). The delivery company changed my delivery time and ask me to be available between 8am and 12pm the day before delivery. One odd thing, on the second purchase Ashley furniture wanted me to verify my identity asking me to hand over my driver license before continuing with purchase. I ultimantly canceled my order because of issues mentioned above. At the price of delivery I expect better service and communication.
Our experience today was amazing. The salesman "Q" really understood our needs for style and affordable bedroom set. He went above and beyond our expectations. He is a very positive and energetic young man.
Janine was amazing! She talked us through everything and laid out all of our options so clearly. She got us discounts and worked with us to get our price point right where we needed it. Thanks!!
Janine was grrat. Explained everything and was very professional and patient with our questions.
Janine was very helpful from Beginning to end. She helped us select the perfect for our expected baby. I would definitely use Janine again!
Janine was very helpful. Very friendly.
Janine was superb...Patient, helpful and charming! Im so thrilled with my selection and couldn't have decided without her expertise. Ill definitely return. SS
False delivery information. They’ll tell you that you’ll get your furniture delivered a curtain day and get the confirmation from two separate people just to get your furniture two weeks later.
Good selection of furniture and accessories
Nate was a very good salesman in helping us pick an out a queen size mattress today.
DO NOT BUY FURNITURE FROM HERE!! THEY HAVE HORRIBLE CUSTOMER SERVICE!!! Especially after you are out of their one year warranty. After they delivered our love seat, we saw the back of the couch was coming apart, and the staples were showing. They came and fixed that, but now, over a year later, in the same spot, it's coming apart again. They have given me the run around and aren't willing to help. Even though this is a defect of their furniture. Oh, we also bought the 5 year protection plan, they will not fix your furniture either unless you "accidentally" rip your furniture or have a stain you can't get out. Staples are not covered, buttons or seam rips are NOT COVERED!! So, save your money their too. I will never buy from this company again.
Had a great experience working with Nathan tonight at Ashley Furniture! Thankful for him eliminating the barriers in order to get me the best deal possible on my new sectional!
we had a great experience with the staff there @ Ashley furniture...They were very informative and helped us make a great decision on purchasing our new bedroom set...
Janine Milliron was the best advisor that helped my daughter and I.
The gentlemen setting the furniture up were super nice, helpful and respectful. There was a nick in the headboard which one of the guys pointed out and took picture of for their record. However, I was told I was going to get a call in regards to the nick for possible replacement and have yet to get one... it has only been a day.. I'll be calling them Monday to see what can be done. Otherwise beautiful set!
Experience staff especially MS ashley.patient understanding ,knowledgeable and explained what's a. Why's
My experience at this location was really good. Janine, our advisor was very helpful and attentive. She was also friendly. I could not ask for anyone better than her because she advised but allowed me to make the final decision. Way to go!!!
Janine, our trusted advisor was amazing. Very friendly and knowledgeable about the furniture. She was also very patient with us. Ask for Janine and you won’t be disappointed with your Ashley Furniture experience.
Alicia, so helpful and knowledgeable about the products. Love working with her, she made my shopping experience soo smooth. Thanks again!
The five star rating is for the customer service I received at this location. My concerns were quickly addressed and remedied. I very much appreciate the customer service team.
Friendly, professional service. I was in and out. And have a quick delivery date. Thank you.
Janine was very attentive and knowledgeable. She made our visit very pleasant and we had such great conversation with her. She showed us a couple of things that we fell in love with and it made our decision so much easier from start to finish. I will definitely continue to be a faithful customer and because of Janine I will refer my friends and family. I can’t say enough good things about her great personality. She made our day. Sincerely: Gwendolyn & Calvin Borders
I was disappointed with my experience. I purchased bedroom and living room furniture. The delivery dates were going to be longer than I wanted on my original selections so I had to chose alternatives. They were coming in at different times, so there were going to be two deliveries. The living room furniture was going to be later than I wanted, but I made the purchase anyway. I then got a call pushing the delivery out further. I got a second call saying that it would be pushed out at least another 10 days. I was not willing to wait that long. I called the store and spoke with a manager who said that she would work with the sales person that I had originally worked with to see if they could find a comparable set that could be delivered in the same time frame. I asked for it to be done that same day. She said that she would and that she would call me back. By the end of my work day I had not received a call so I went to the store and got a refund. In the midst of all of this going on the bedroom set was delivered. The knobs to the dresser were not present and I was told that they would be ordered and would not be in for 10 days. I called and spoke with another manager and he said that there was nothing that he could do to get them sooner. I asked him if I could take the ones off of the floor model. He said that I could not, and that he would check on another option and call me back. He never did. I am assuming that he wanted the set on the floor to be aesthetically pleasing, but felt that it was alright not to be that way in my home. Overall I am pleased with the quality of the furniture at Ashley, but they have work to do to make the process more seamless. I purchased several rooms of furniture from another location approximately one month prior to all of this and also had an issue with delivery. Everything was delivered quickly, but the dining room table was missing a piece, and one of the dining room chairs was not level. I almost had to go through the ordeal of sending it back and having it re-delivered. Luckily the delivery driver supervisor (who does not even work for Ashley) was able to come out the following day and take care of the issues. We spent a substantial amount of money with this company, but just to avoid any further headaches, I do not know that I would order from them again.
Janine did an amazing job helping us get our dining room set.
Janine was very patient and helpful to my family. When you come here ask for her.
I am very disappointed in my experience with this store. I placed an order for a bedroom set, mattress, box spring, sofa, loveseat, and two oversized chairs. From the beginning the selections got slimmer and slimmer because I wanted to have them delivered before Christmas. It turned out that only the bedroom furniture would be able to be delivered then. Fine. I was told that the other pieces would be delivered on December 27, 2022. Not ideal, but I agreed to it. I then got a call that some of the pieces would be delayed and it would not be delivered until 01/10/23. I'm irritated at this point because it's getting further from when I wanted it. I then get ANOTHER call saying that it would be 01/20/23. At that point I decided to cancel the order and get a refund. I spoke with a manager who said that she would speak with my salesperson who was there at the time of our conversation to see if they could find something comparable that would be in sooner and do an exchange. I explicitly asked for a call back that same day so I would know which avenue I would explore. I had not received a call by the end of my work day so I went and got a refund.The bedroom set was delivered today and the knobs to the dresser are not there! How does brand new furniture not have all of the pieces with it? The drivers had called the warehouse to explain the situation, so they called me. They said that the best that they can do is order the knobs, which will take 7-10 days. They gave me the phone number of another manager at the store. I spoke with him and got the same story that they would have to be ordered. Since the set that I ordered is on the sales floor I asked if I could have the knobs off of that set. He said that that is not something that he can do. Why not?! Oh let me guess. You don't want the set to look unpresentable in the store, but it's alright to look that way in my home with guest coming for the holidays.I made another large purchase of several rooms of furniture at another Ashley at a different location. Same issue. A piece of the dining room table was missing because someone at the warehouse apparently didn't pack all of the pieces. One of the chairs was also unlevel. Luckily the delivery driver supervisor was able to come and fix the issues the next day. My husband and I went to several different furniture stores and could have gone anywhere else, but chose Ashley. This was a lesson learned since we had issues with both of the orders and they couldn't get it right. We spent a substantial amount of money and expected better.
Janine was very knowledgeable during my visit. She traveled to every department with me to showcase Ashley’s products based off my shopping list. We will be back to shop with her, for sure, to lock in our home furnishings. Go see Janine at Douglasville Ashley Furniture!!
I wanted just a little information on a piece of furniture that I was interested in and Janine was more than willing to help me n my search for the perfect recliner sofa. I left the store feeling more that satisfied and I would highly recommend her for all your shopping needs.
Awesome and friendly service from Janine Millirons and everyone else involved. friendly, attentive, listened to concerns. The manager on duty was even able to extend a military discount. Delivery will be in 3 days. coud not ask for better service. Rated 5 stars
Don’t waste your time!!! Usually I read reviews first but unfortunately this time I didn’t. Rooms to go has been our go to but my husband wanted to try Ashley. Ok so we did, we went to purchase a 2000 bed 1 day before delivery we received a call which said they didn’t have the bed in the warehouse and they didn’t know when they would be restocked so basically just wait around. We went to store to get a refund the manger was very nice and understanding. The lady at the front desk was very sarcastic. Unfortunately we was not able to get our money back for the bed protection cover so DO NOT DO NOT TAKE THE BED PROTECTION COVER OUT THE STORE. Anyway someone is messing up bad and giving this company a bad name. So back to rooms to go!!!!
Janine was excellent. Did a great job explaining the mattress details and gave exemplary customer service!!
Q was my sales person. He was very. very helpful.
Had nice things
Do not buy the protection plan. The company will deny every claim. This furniture only lasts about 1year. Buyer beware. My bed is stilling on the floor and is about 2 years old and Ashley was supposed to order a side rail and I never got it. I got tried of calling about it. They will stress how good the protection plan is and its straight trash like the furniture.
"Q" was outstanding customer service man!!!
Visited Ashley for the first time and was pleasantly surprised. They have the cutest decorations and set ups. Janine was an amazing sales associate and SO sweet! She made our experience smooth and enjoyable
My mom, my sister, and I came to this store yesterday looking to buy a couch. First, when we first entered the store no one greeted us they all looked at us crazy. As we were browsing the store no one came to help us or talk to us or anything for like 30 minutes. Once I found a couch that I liked which was at the back of the store by the restrooms a new sales associate approached us she was a caucasian woman and was very nice and sweet to us and helped me make this purchase!…. Now as my sister and mother browsed the store I was still sitting on the couch that I purchased (no payment plan) because it’s sooooo comfortable another sales associate walks up and was being very rude to me about sitting on the couch. Don’t know her name but she’s African American with a BBL and long blonde weave (can’t miss her) she had a customer with her that was interested in the couch also (he was a black male with two kids) the sales associate said “she’s just chilling here is she your wife” in a trying to be funny way and he says “no” and I say “no I’m purchasing this couch just sitting here getting the feel of it” and then she says again “she just was chilling there” like it’s a furniture store am I not suppose to sit down and get a feel of the furniture but I buy? I was very rude and unpleasant the way she came at me. When she saw me walking around the store for 40 minutes with my mom and sister never was I seen with that man which whom I don’t know. She could’ve gotten a sale with me but no thank God. Please have a conversation with her about her customer service skills and how to speak to people on the job. Thanks.
Janine was amazing. She greeted us at the door when we walked in let us look around amd checked in on us periodically. The sale was quick and easy. If you are visiting the Douglasville location please ask for her. Amazing service!!!
Excellent service from Tracey! Very knowledgeable and kind!
I was in need of an outdoor patio set before Thanksgiving families arrived and Alicia at the Douglasville location did not disappoint in customer service and sales. Thank you for the our assistance and help with selecting the perfect sectional to have family gather on to watch football this holiday season. Thank you again Alicia!!!
Great customer service very knowledgeable I was very pleased going there thanks, Ashley Stewart... ☺️
I was willing to wait for my furniture because I understand supply chain issues, but after 3 delivery attempts for just one dresser (of an entire bedroom set order), I couldn't take anymore broken furniture. Yes, the piece was broken each time it was delivered... So I cancelled the order - this was in APRIL. I've gone to the store, made calls, and finally went to Twitter - where there are tons of complaints on this place. The support via Twitter finally got things moving on a refund but i've been waiting 30 days for that. The staff onsite was great while I was spending money but when I came back to cancel/get a refund, the service wasn't up to par. A shame because I did love the quality of many of their pieces. I would never shop here again. Update: 12/15/22 - still no refund Update: After reaching out to the CEO, I got my refund immediately.
We purchased a lot of furniture for our home from here but don’t think I will purchase again from them. We received an ottoman that is clearly defective. Called and was told they would send a tech out. It took multiple weeks for the tech to come out. He walked in our door and said is that the ottoman, in which I stated yes. He said he put in for a replacement and left. That was the extent of the visit/conversation. Within minutes we received an email stating the warranty was denied as it does not cover customer damages ( the ottoman was received this way and we explained that multiple times) and that we needed to contact the protection plan, so we did and they said they do not cover items that were delivered damaged or within the first year as that would be covered by the 1 year warranty from the date of delivery. I called back in and spoke with a manager and he stated he would send another tech out and if that didn’t fix it he would approve the even exchange. The same tech came back out weeks later and removed the covering and simply put it back on. This did not fix the sinking in the middle. I have been calling back weekly and continue to be told the request was denied so they are opening the case back up and submit another request for an even exchange and we would receive an email with the status of this case within 3 business days. We have yet to receive an email and this has been going on since June 2022. I requested to speak to a manger and of course never one available and they will request a manager call me back. No call as of yet. We love all of the furniture we purchased and just want the defective ottoman replaced/exchanged. After spending the large amount of money we did and then receiving this type of service or lack of service I am dissatisfied and would most likely never purchase form Ashley furniture again.
Everyone Very kind and professional. Great experience for me.
Wonderful service , and professional salesman
Enjoyed my experience at Ashley. Tracey was our salesperson, who let us look around and answered questions when we had them. She's very knowledgeable, professional, funny and a pleasure to have dealt with.
This is about an online order The store has helped me out with this. When they delivered it they set the recliner up wrong. They back seat was installed wrong. My 91 year old father almost fell out of the chair. I have been trying for 2 weeks to return it. The online service is terrible. Do not order anything on line.
Our experience inside the store was exceptional!! But unfortunately the delivery is a completely different story. We had to have delivery rescheduled due to item being out of stock until the September 23rd. So it got rescheduled for 9/28. Received an email stating it could be delivered earlier so we rescheduled again for today 9/26. Our delivery window stated between 8:30am and 12:30pm. I’ve been tracking the delivery since 8:12am this morning and the tracking said ETA was 9am-10am. With 2 stops to go. The truck on the map showed right on the road I live off of but further down. So I went ahead and called my step dad over because the hubby didn’t want me home alone. Here it is 1pm and I haven’t heard from anyone. They have made 4 or 5 stops since and now they’re showing in a completely different area and town, even though my tracking still says 1 stop to go with ETA of 9:30-10:30. I don’t have all day to sit and wait on them!! If you don’t have a truck to take the item with you from the store then don’t bother. Go to Woodstock furniture outlet on Dallas Hwy in Dallas. By far the best customer service and delivery! Our sectional was delivered, put together, and trash taken off in less than 15 minutes. I highly recommend Woodstock furniture over this place!!
I would like to express my appreciation of how I was treated working with Kyle our sales rep. He was extremely, patient, helpful and professional! This is our third purchase at this store and I have never been disappointed! Along with Jeremy the store manager. I have always enjoyed my experience here and Kyle added to my good experience again today! Thanks Christal Flowers
1 salesperson too busy on the phone to help and the other was too lazy to get off the couch to show me where anything was, smh.
I’ve been dealing with getting my money back and items taken off being withheld from my credit card for weeks now. They’re delivered damaged and nasty bedroom set to my house. Which I have pictures. They are suppose to pick it up. This people are dishonest and don’t know what they’re doing. Never in my 42 years on this earth I’ve ever experience this. I’m now going through two charges that was made on my credit card at this location that wasn’t made by me nor did I have the merchandise. That’s fraud and I put it in the fraud in my Ashley credit card and getting police involved. I’ve tried several times to resolve these issues and still no luck. I have returned a mattress protector weeks ago and it was suppose to be taken off my credit card but instead it wasn’t and then charged again weeks later without me making a purchase of it. Along with an extra purchase. That’s fraud. Basically I’m charge twice and don’t have ownerships. Three items on there and don’t have any of it. Nor did I make the two purchases or sign for it. Previously, No credit for the one returned. I’ve documented everything. Very unprofessional company. I’ve dealt with Ashley in another state and never experienced anything like this. This is my first time dealing with incompetent people in a business to this capacity. This is the icing on the cake I would never in my life buy from Ashley company!! Never!!!
Ordered a sectional + recliner Labor Day weekend (sept 4) Was told our stuff would be delivered Sunday sept 11. They called a few days later saying they were rescheduling for the 17th. Last night, we had a friend come over and help move our current couches out in anticipation that we would be receiving our new ones today. Never heard from Ashley with an ETA, so my husband called this morning & she tells us our appointment is for the 21st.. which WOULD have been FINE if they had COMmUNICaTED that with us … But now, I have no couches in my house and am supposed to have company over tonight + my kids are out of school for the week and I have no furniture til (Atleast) Wednesday. My husband and I are ready to cancel our order and close our account w Ashley (which is the only Place we ever order furniture from).
Ordered a sectional + recliner Labor Day weekend (sept 4) Was told our stuff would be delivered Sunday sept 11. They called a few days later saying they were rescheduling for the 17th. Last night, we had a friend come over and help move our current couches out in anticipation that we would be receiving our new ones today. Never heard from Ashley with an ETA, so my husband called this morning & she tells us our appointment is for the 21st.. which WOULD have been FINE if they had COMmUNICaTED that with us … But now, I have no couches in my house and am supposed to have company over tonight + my kids are out of school for the week and I have no furniture til (Atleast) Wednesday. My husband and I are ready to cancel our order and close our account w Ashley (which is the only Place we ever order furniture from).
Ordered a sectional + recliner Labor Day weekend (sept 4) Was told our stuff would be delivered Sunday sept 11. They called a few days later saying they were rescheduling for the 17th. Last night, we had a friend come over and help move our current couches out in anticipation that we would be receiving our new ones today. Never heard from Ashley with an ETA, so my husband called this morning & she tells us our appointment is for the 21st.. which WOULD have been FINE if they had COMmUNICaTED that with us ... But now, I have no couches in my house and am supposed to have company over tonight + my kids are out of school for the week and I have no furniture til (Atleast) Wednesday. My husband and I are ready to cancel our order and close our account w Ashley (which is the onlyPlace we ever order furniture from).
Let me begin by saying that if there was an option to rate any lower, it would certainly be 0 stars. I'm still not sure where ro begin...maybe with the deceitful salesman (Brian M.) or the simple lack of accountability and communication between the store and it's warehouse. During the course of waiting more than two months for a $6'000 delivery that was only supposed to take 3 weeks, I received 4 (yes, F.O.U.R) incorrect deliveries of the same item. 🤦🏾♂️ The initial (late) delivery included: half of a sectional, a dining table minus all four of the chairs, 1 King Bed missing headboard and footboard, 1 Queen Bed missing rails. I essentially received half of what I paid for and it was this way for 5 weeks. You almost have to laugh to keep from crying. As I write this review...this particular Ashley store has no idea as to the status of the failed 6th attempted delivery that was scheduled for yesterday. I actually like Ashley but this location could definitely use some training. I'll never do business with them again. You've been warned ⚠️
Poor quality furniture and the sales staff are very sketchy. They sell extended protection claiming it covers everything however it actually covers NOTHING because when you try to make a claim, if there's any wear to the furniture at all, the claim gets denied. So essentially, if you use the furniture you can't make a claim on it. No one answers the phone beyond getting the sale.
Friendly and Knowledgeable Staff..!
After the nightmare I experienced with the Ashley’s on-line, it was a pleasure just walking into the Douglasville store and receiving excellent customer service. I highly recommend the Douglasville Home Store.
Save your time and money. This is hands-down the worst place and experience I have ever had in my life where the company. It is like they work to try your intelligence and disrespect you at every potential chance they have. I wouldn’t purchase another product from this pathetic excuse of a company if they paid me for the actual item. Completely disgusting.
Sales associate was very pleasant and helpful.
My husband and I bought a king bed and mattress on 5/28/22. Our sales rep was Ashley and she was great and very helpful. We were ask if we wanted the two box springs or one. We said one box spring. Our bed was delivered on time however it did not come with a box spring. The delivery guy even said I would need a ladder to get into the bed. The bed is so high we literally can’t get into it unless we climb on the side. We have gone to the store in Douglasville 3 times now and cannot get anyone to help. We were told by the manager that indeed we were given the wrong thing. We were told that we would be contacted soon due to it being in stock and the correct item will be delivered and setup. It’s been another 2 weeks and nothing. This has been very frustrating and to make it worse my husband has had a broke shoulder during this time. Rooms To Go will be our place from now on!
I hope to update this post with a better experience when it’s all said and done. Paid (in full) for bedroom furniture last Sunday. I paid 100% of the price for 100% of the delivery 1 week later. Today comes (delivery day) driver shows up missing the headboard for the bed and 1 of 2 nightstands damaged. I contacted sales person immediately with issues as I was instructed to do when purchase was made. Response from her started with “We are going to make this right today!”, to “Waiting to hear back from warehouse will let you know soon” to “Manager and customer service has contacted Warehouse I will update you as soon as I hear back.” I was never contacted, not even with courtesy call that nothing can be resolved today. As of now the best answer I received was from the 1-800 customer care number that said I can reschedule my delivery in 24-48 hours. I can deal with unexpected problems if the communication is open and honest, but so far it feels like BS that is coming from people that don’t care about someone who’s money they’ve already received. As of now, I will not purchase Ashley Furniture products again. The ball is in your court Ashley, will you make this right?
I went to Ashley furniture In Douglasville on 1/29/2022 to purchase a living room table set. Tracey (old fake wrong body a$$) the sales rep told us that it would be one week for delivery only to find out it was on back order after it wasn't delivered with other furniture we purchased. Then on 2/21/2022 i was told 6/02/2022 which has passed. I called they told me 6/25/2022 still no furniture. They said it maybe in the warehouse. Well after reading all the reviews I see it is best to get a lawyer involved, because I get lies after lies. Never again.
The sales lady was awesome. After that the sale the service ended. I had the wrong size footboard delivered and 5 days later they offer no resolution.
Wonderful experience. Brian Miller and KB were awesome. Went out of the way to close the deal. Super impressed.
Everyone there was nice friendly and helpful my experience was great if I can give 10 star I will that's how great my experience was at Ashley furniture. My sale Guy Brian Miller was awesome he helped us through everything that we needed.
Ok
I went into the store to make a puchase, it was simple and fast because I already knew what I wanted. However the one star rating is because I was told that my order would be delivered the following Monday. Needless to say it wasn't and I however wasn't informed of that until I reached out to customer service only to be given two different dates 5-12-22 then 5-19-22), fast forward to now when that delivery date is, well was supposed to be tomorrow (5-19-22). I tried tracking my order and it wasn't found. So i again reach out to customer service only to be told that now the delivery will be 5-26-2022. If i wanted to wait a month or more for furniture, I would have gone to Rooms to Go. I can not be a repeat customer to this establishment, nor can I highly recommend it to anyone. It wouldn't be so bad, had someone called me to inform me that my delivery would be delayed. I took off work to be available, twice now. Now I have to request yet another day off with the hope that it will finally happen. If an item is on back order or out of stock, I would like to be given that information beforehand, because then I probably just would have bought something else. That's the excuse I was given today for the delays.
Our sales person “Que” was awesome! He listened gave and us excellent customer service. I highly recommend working with him if you visit the Douglasville store.
Return to purchase table for chairs I had previously brought. Sales woman looked it up ordered them for me . I was in and out in 20 minutes. Great job
Went in looking for a chair...say a lot of great furniture. I was greeted at door with great customer service
Update it’s now Aug. 2022 still no order or communication about it. The last month I was given was July. No update provided & I have reached out! If you will never have the item please issue a refund this is ridiculous. I have called & was told someone would contact me that never happened. Please tell your customers you don’t have a item when making a sale i was told it was in stock it’s now almost a year & still no coffee table from a set i ordered. I will NEVER shop here again i ordered a furniture set in Oct 2021 my coffee table was never delivered. I keep getting the run around then i get the date of Feb no table then March 2022 now i get a phone call that it’s not until April. This is ridiculous my living room in my house looks empty waiting on the worst customer service i was told lies to make a sale. NEVER AGAIN!!
Korey Delaine was beyond helpful. I needed 2 queen bedroom sets for my daughters and he took he time to show us everything they had to offer. He was not pushing and was happy to help even after we left to go look at another furniture store before purchasing. If you shop there, ask for Korey. You won't regret it.
Horrible cheap furniture ,,,please do not buy from Ashley furniture . I purchased a protection plan for the furniture. The side railing that holds the drawer ,that allows it to slide in and out, broke and guess what? They said it is not covered. How could that not be covered??? It is part of the furniture, and there’s another drawer that’s about to break. I don’t understand with the quality of furniture these manufacturers are allowed to sell !!!! This is horrible, I’m retired & I should not have to buy new furniture because you’re making cheap stuff, but you charge me an arm and a leg!!!🤦🏾♀️
DO NOT SHOP THERE!!! THEY TOOK MY MONEY, TOLD ME THE FURNITURE WAS AVAILABLE, BUT TURNS OUT ITS NOT EVEN IN STOCK. THEY REFUSED TO REFUND ME. MY BEDROOM SET COST 7K TOTAL. TIME TO LAWYER UP
If I could do a 0 star I would. The sales associate ask me to do a survey and I did for a store credit of $25. Purchased 2 pillows and had to sign and initial like I was buying a house. I was on my way out the door before the survey. They brought the pillows out, we had paid and everything and they said we couldn’t take the pillows cause their not in inventory. Then the customer service lady attitude was way off. The manager was no help. Stay away from the Douglasville Store.
A bunch of options. Nice folks, worked with Ashley from Ashley's... pun intended and no relation.
Excellent customer service. Were acknowledged as we entered and were pointed to the items we were interested in. No hassle shopping in a relaxed atmosphere. Great store. Great sales associate. Unlike the previous day in the Marietta store where we went unnoticed and un-acknowledged for over an hour this store was great.
The sales process was great! Had an amazing salesman who went way out of his to help us out. It’s now my delivery date and I haven’t heard a word, no call, no text, no email about the delivery. I guess they’re delivering it today even though I was told I’d be contacted before hand.
Tracy at the Douglasville store is phenomenal! She assisted with helping me decide on a few upgrades in my home! Her unique style and fashion sense made it a pleasurable experience! Although there are some delays with delivery, she was completely honest and transparent with what the expectation should be and I appreciate that!! Go see her at the Douglasville Ashley furniture store for an experience of a lifetime 😃
Tracy is clearly the best salesperson in the business. She quickly identified my needs based on our conversation and We were able to put together the perfect living/dining furniture for my new townhouse.
Our sale associate Darren was amazing! He bent over backwards for me and totally understood my situation. They only negative was when store manager come by and was rude! Manager did not make any eye contact with me and didn’t say a word to me (only talking to Darren in a negative way. It rubbed me they wrong way. Manager was poor w communication)
Great prices, easy shopping
Great service, friendly associates. What I like most was that they let us look and not follow us around asking if we needed help, but when we were ready to ask questions they were there.
I am so unhappy. I purchased my bedroom set Labor Day weekend. It is now the first week of December and I still do not have my furniture. Waiting 3 months and they say it may arrive mid-December. If not then it will be 4 months. This is the most ridiculous thing. I spent A LOT of money for this large king bedroom set. Never again will I order from them because I will never get my order! I should be provided a discount for this nonsense.
Excellent service and care. Please go see Tracey. She was super accommodating and helpful.
Very nice place cory was very helpful in helping us fine matching recliners
The people were very nice & we were greeted when we came in the door we wanted some recliners & the guy that helped us got what we wanted thanks for helping us get what we wanted
My sales Rep Korey Delaine was amazing. I will definitely go through him for my next purchase at Ashley.
I am beyond frustrated, there customer service is absurd. I have been trying to contact them but I was put on hold for over 40 minutes and when the lady picked up the phone she ended the call after I asked my question. I have called many other times but there wait time is extensive! YOU ALL NEED BETTER SERVICE!!! There products are not what they seem. Before I purchased my furniture it seemed very heavy duty but when I revived my items they were flimsy and not at all what they were at the store. I would not recommend buying furniture from here. 😒
Brian Williams was very professional and helpful.We will be back and ask for him again
I purchased a new home and excited to furnish it. I purchase few items from Ashley totalling over 5k. The staff and supervisor of the store in Douglasville were professional. But the delivery customer service was the worst experience I have ever had in my life. The WORST and for that reason. I will Not shop again at Ashley's.
After dealing with a torn (at a seam) sectional since May, 2021, I still cannot get satisfaction. I'm STILL paying the furniture off and it's already falling apart. The extended warranty I added to my initial purchase is useless. The separate company doesn't fix torn seams. That, evidently, is a "manufacturing" problem not covered under the extended 5-year warranty; despite being told it covered everything. I was told to call the store of purchase (Douglasville, GA). I'm currently on hold with Douglasville--I'm caller number 45. Surprise! Now my caller number went to 49. Really? Should I honestly think I'd get a call -back as they offer? I don't think so! This, despite being told repeatedly, while on hold, that my call is very important to them (between Ashley audio commercials). Excruciating! I have called this store countless times since May trying to get someone's attention/action. I've requested the store manager. That person doesn't ever call back. I'm frustrated not being able to speak to anyone who can DO anything, angry at getting ripped-off and lied to, and exasperated dealing with this "company". My advice: Don't buy at Ashley. There is NO customer service. Once they get your money they are GONE! Never to be heard from again. Go anywhere else.
Que was very patient through my indecisiveness and very knowledgeable of the questions I was asking. When I first walked through the doors everyone had a smile on their face and was very helpful. I can't wait to get my new furniture.
They had what we were looking for And in stock. Deliver was on time.
Great Customer Service, Bryan was the best!
Lily was an amazing sales person and helped us find the perfect furniture for our new home.
Had A wonderful experience today at Ashley the sale team KB and Q was wonderful Also Chris the Store Manager.
Absolutely dreadful experience. After ordering furniture we were told was in stock, three days before the delivery date we were told that it was actually on back order and would not be available for at least another three weeks. After cancelling the order we still, almost three weeks later, do not have a refund for the c. $350 we paid as a downpayment. I can’t decide if they’re just totally incompetent or deliberately hold on to refunds as long as they can to earn a little interest. Take my advice - avoid like the plague.
Q was a great host
Had a great service experience with Korey Delaine, he was fast efficient and professional. The entire management team, especially Chris Jacobs made sure I was taken care of and made me feel special. Korey is a cutie also!!!! GREAT SERVICE!!!
our living room set & our bedroom set arrived today! and it looks amazing ! the delivery men were in & out within the hour. there was no delays with delivery & we were able to track the delivery the entire time. we initially picked out our furniture last Saturday, and we we were assisted by Lillian who was absolutely amazing and so attentive until my wife and i made our final selections. we couldn’t be happier with our furniture and i was pleasantly pleased at how quickly we were able to get a delivery time slot. that was my initial worry due to previous reviews at other locations and even in this one, but there were absolutely nooooo issues! can’t wait to come back and pick out our next sets of furniture ! thank you so much!
First of all I want to sing ALLLL the praises of Tracey! She was so dope! Personable, professional, courteous, patient. I mean, just place whatever positive adjective you can think of that describes a human being. I told her she definitely has my business!! Great service.
Great sales and service .. Ask for KOREY!! HE'S A GOOD GUY AND DELIVERS THE BEST PRICE WITH IT THE HASSLE
TLDR Sure, the sales people are great - BUT here is the caveat, you had better hope there is nothing wrong with your order or with your furniture because it will never be fixed properly. You will never hear from a manager, be bumped around and never hear back from anyone, get wrong parts delived over and over again, and be on hold for hours just to get something fixed that was sent damaged. We bought and paid for IN FULL, a huge couch, end tables, and recliner in February, had it delivered in MAY after delays, realized one of our end tables was damaged in multiple ways when it was delivered, had two sets of hinges delivered that were the wrong kind, four service calls, no follow ups, and now we are waiting to hear back on a refund for a damaged piece we have paid outright for. At this point Ashley furniture is stealing from us and giving us damaged goods at full price. We are now into September and this is still not resolved. Do yourself a favor and shop local and with a company who actually has customer service, because Ashley Furniture does not have it together in the least. Photo is the last set of hinges they sent. Because apparently when I say beige they think I'm lying and just send whatever they feel like.
I have yet to receive my order. I can’t get in touch with anyone at the store. My delivery was supposed to come last week never showed, my delivery was supposed to come today never showed. Customer service has no real answers for me about my order. I’ve been hung up on by multiple customer service agents, they put me on hold then eventually hang up. I called to confirm my order with dispatch today and they said I was number 19 in line for delivery. I tracked my order online to confirm this and I was number 19. I come back hours late to check on my delivery status the delivery status is completely gone. I called dispatch she puts me on hold for an hour to never come back. I call dispatch back and she says it says this item is on back order. I ask to speak with a manager I’m put on hold for another 45 minutes to get on the phone with another representative who puts me on hold for 15 minutes before just hanging up the call and I was transferred to a customer service survey without receiving any customer service.
Corey was a great help in finding the right couch for my fiancé and I. My fiancé has hip problems and more. We needed just the right couch and we found it. Thank you!
Brian was so helpful and answered any questions that needed to be asked
Daren was great and not pushy at all! He even gave our son a piece of his personal art work! Will definitely buy from Ashley Homestore and Daren again.
Korey worked with me for three weeks to make sure my order was right and processed on the date of closing. Big up to him and Chris!
Highly disappointing experience! We purchased our furniture in July and still waiting for half of it to be delivered. The furniture that was delivered is defective and we can’t use it. Still waiting on a technician to come out to fix. Don’t buy anything from this place! You will probably never get it.
Brian was very patient, helpful, and understanding! He helped me create a classy and sophisticated design that's perfect for my new home.
Excellent customer service and my sales person Ms Ashley was wonderful
I had a wonderful experience today with Kayla. Kayla is an amazing sales representative. She not only erased my past experiences at furniture stores but she also made me feel comfortable. I want to thank her for the amazing service and for being detailed about everything that we needed to know. If you happen to be in Douglasville Ashley Furniture please ask for Kayla. I promise you won’t be disappointed
Marquette (Q) in the Douglasville store was extremely helpful throughout my experience! He exemplified excellent customer service!
I worked with Ashley Rene great costumer service.
Kayla was great at helping my wife and me pick out a dining room table. The process felt like we were working with family and not a salesperson. The hardest part was picking what we liked most. Everything else was a breeze.
I placed an order in the Kennasaw location in June with David who was very helpful…then I found out on the day I set up the delivery for 07/16 that my couch was back ordered until September…no phone call, email nothing!!! Then the other items I ordered that were supposed to delivered 07/28 again I found out the day of delivery that I was once again back ordered no call or email again….customer service & follow up are terrible
Absolutely amazing service!!! We were helped by a gentleman named Korey who was excellent in his knowledge of the product and we were able to find exactly what we needed. Give this man a raise!!!
Moving is stressful, shopping at Ashley today was not! We bought furniture today and the process was seamless and a blessing. Tracey and Chris are amazing. If you're looking for furniture with a pleasant shopping experience, please stop by. Ask for them personally. Wow!
It has been more than a month that I cancel an order, and I'm still waiting to get my money back, every time I call I get the same answer, it will be processes between 7 to 10 business days, it's ridiculous, the day I came into the store, they didn't gave 7 to 10 business days to pay, now I'm at the store waiting on someone to give memy money back, but believe me, I'm never, ever buying anything in any Ashley Furniture store. Also, their customer service line is useless, I don't even know why they havd a customer service number, if ghe last thing they do is help the customer.
Sales agent was great. But for the second time my delivery was delayed. So I canceled my order and bought from other company
Great customer service from my sales rep Brian very helpful and informative... Overall great experience...Everyone seem nice..If you go in make sure you ask for Brian!!!
The service provided by Ashley Rene was top shelf and her manager Chris Jacobs was just as phenomenal. I’m referring family and friends most definitely!!!!!
Dez was a pleasure to work with at the Douglasville Ashley Home Furniture store! She was so nice and her communication was great!
Awesome job Kayla for excellent customer service and down to earth. We appreciate your expertise. Can’t wait to get my new furniture!
My sales associate rep dez is amazing work her best work today to get us our items quickly
Dez, was a very patient with me and great sales associate. I would shop with her again.
Nala was so helpful and the process was easy. I was surprised how quickly they could schedule a delivery date and what a great deal she offered us.
Awesome Lifestyle Store!!
Ashley Rene was my trusted advisor and she was awesome. She helped me by showing different furnishings and she was very professional and patient (i had my 5 and 6 year old with me). I would ask for her again😊😊😊😊
Dez was amazing. Great service. She knew exactly what we envisioned. Would shop with Dez again!
The sales woman Tracey did a A phenomenal job with getting me everything I need And straight to the point. Execellent services...
Great customer service Kayla was very helpful
Kayla was great! She was friendly and made sure all of my questions were answered. It made my buying experience pleasurable!
I was not impressed. This location did not have a large variety to select from. I really like Ashley however this location was lacking to me.
Very good services. Did not rush me to make make a sale
My sales rep was Alicia, she was very accommodating and provided good information. I am a satisfied customer.
Bryan Williams was very professional. Great guy!
From the moment I walked into the store, sales associate Dez was beyond AMAZING!! Her customer service skills were impeccable. She was not overwhelming and made my experience relaxing and most of all easy on the pocket! Thank you Dez for taking the time to help me furnish my home! Hey if you ever are in Douglasville, Georgia visit her at Ashley Furniture, you won’t be disappointed! Thank you Dez!
After a terrible experience with FedEx not delivering and losing our coffee table that we bought online from Ashley, I decided to try to order directly from the Douglasville location. Dez was our sales person and she was great! She helped me find the exact table and matched the price I had from online. She was so warm and personable and understanding with my 3 wild kids who accompanied that day🤪
Excellent place
Had the pleasure of checking out this location after closing on our new home in the area and could not be more grateful for the amazing service and selection we found that day. I highly recommend for a variety of styles and furniture. We ended up with a sofa, loveseat, two nightstands, dresser, office desk and chair, along with an end table and two accent chairs for cheaper than what we priced out via wayfair. I'm also certain this is much better quality as well. Will happily shop here moving forward.
Quite impressed with the customer service received. Now days that a lost Art so cuddo's to my salerep who was absolutely 💯 in touch with my needs and went extra "mile" to get what I wanted.
Kayla was a joy to work with! She was personable, patient and really efficient. I would definitely recommend Ashley Furniture in Douglasville to my family and friends.
Great customer service! Store associate Kayla was very professional and answered all of our questions.
We had a great overall experience. Our sales representative Kayla was awesome and very helpful.I highly recommend going to see Kayla at Ashley’s furniture in Douglasville
My wife and I recently purchased a living room set from Ashley Home Store and I have to say it was the best service we have had in a very long time we will keep coming back for all our furnishings Thank you Dez Jenkins 😁
Truly loved how helpful and welcoming the associates were when first coming into the store. They really worked hard to make sure that we got everything that we wanted.
My wife and I recently purchased a living room furniture from Ashley Home Store The sales representative helped us purchase our furniture because of her knowledge and her willingness to work with us we will continue to buy furniture from Ashli
My Sales Associate was Ashley, she was professional and very personable. We couldn't have asked for a better buying experience. I would recommend her to anyone looking for furniture. We had been searching for the perfect love seat forever so I'm delighted to finally have it on it's way!
The people of Ashley HomeStore in Douglasville, Ga., are extremely helpful and friendly. I've used this particular store to furnish practically my entire home. Dez has been the person I've gone to for help with picking items that would work well in the space I was looking to furnish. Dez also ensures the price match, so the customer gets the best deal. I've recommended Ashley HomeStore in Douglasville, Ga., and Dez to my family and friends. Dez is the best.
Friendly and very helpful staff
Love My Experience With Ashley Furniture On Yesterday 7/4/2021And The Gentleman (Que) That Helped Me Has Such Awesome Customer Service And Plus He Patience As Well Love It.⭐⭐⭐⭐⭐
Q in Douglasville is the man! Shout out to him for helping me out.
After several failed attempts to visit Ashley home store I finally made it was not only impressed by the furniture quality but had a very knowledgeable sales person Lilly she was the best very knowledgeable about the products I liked n friendly. Finally narrowed down my selection and purchased it with no issues. Thanks lilly all thumbs up to her n first time n will not be last time shopping at Ashley Home Store
Went in for the first time and was greeted by the best saleswoman, Dez! She was awesome! Would definitely recommend her! She was friendly and helped us find what we needed. She even made sure we got the sale price on every piece. Love our furniture! Will be back!
Great experience, 1st time in the store, very impressed with the selection and prices. Brian and the store manager were absolutely wonderful, went above and beyond for us, we will definitely be back.
Alicia was very nice and helpful. I knew exactly what I wanted and she made sure I got it!
Always easy to order from Ashley. The best furniture with the best quality!
Our salesperson Alicia Ward was so patient and helpful. She went above and beyond! Would send anyone I know to her for the BEST customer service.
Store was clean and the rep knew the items being sold. Positive transaction. Would shop there again. Keep up the good work. 👍
great experience very knowledgeable Lillian made my choices easy
Brian Williams was the sales associate that assisted me with my furniture purchase. He was very knowledgeable about the products and assisted me through every step of the way!
Only downside 4 to 6 week wait to delivery due to delivery personal and stock in warehouse due to covid. That's what was told by floor personal.
Idiots all over the store and apparently throughout the entire company. Screwed up our order and we had to settle for something we didn't want. Had it 12 hours and the recliner broke. Now a month later still hasn't been fixed or replaced. Still waiting on a "tech". Do not waste your time or money, this is the worst customer service I am ever ever dealt with.
Alicia Ward in Douglasville, GA made my experience at Ashley Furniture perfect! She listened to what was important to me- took the time to help me put together a package that worked for me and then was patient when I needed to wait until after my condo sale closed to purchase. She even kept in touch with me and helped me shop the best sale! After visiting another store (RTG) I was instantly sure I would be buying from Ashley and today I did just that!! Can’t wait until my furniture arrives!!
I had a wonderful experience. The associate Ashley was so helpful and quick to get done for me what I needed. Will be back to Ashley again soon.
Was there with my sister trying to find out when her furniture was being delivered. She bought it in early March. Still on back order. They. Kept telling her next week. 😆
I’m always skeptical about coming to these more expensive furniture places but wife and I wanted a new dinning room set and let me tell you I really feel like I got robbed. I bought a pretty expensive dinning table, very nice, made time and got the day off work to get it delivered on a Friday and after waiting all day the Delievers guy shows up at 9pm and they do the install at the house. Kids are ready for bed so after they get done at almost 11pm he has me sign a tablet I was informed that it was for the delievery. After they left the table was installed very poorly and incorrectly, it’s not even close. Two chairs are completely damaged and after reading the emailed receipt the signature was for damages to, which is why he had me sign it so fast and the left fast and acted strange. I was excited all week for nothing. Worst experience ever.
My wife and and I were looking for a bed and mattress of quality. We were greeted by DEZ as soon as we walked in. She was very easy going. No pressure applied. We had in mind what we were looking for and she was able to point us in the right direction. DEZ answered all of our questions and made the considerable recommendations. She was also able to help us save on our purchase. It was truly an awesome experience. We are very satisfied with our purchase and will be back in the near future to shop with her.
We purchased a couch love seat combo, mechanical recliner from Keyanna. When we recieved couch the delivery guys had no masks on, I was already upset becuase the love seat was on backorder and they didn't tell us until 3 days before delivery. I got them in and out pretty quick , told them to leave the rug and I would put it down. They no sooner left and we sat down and one of the recliner would not even open. Further investigation proved that the frame is bent. When placing a call to Keyanna we requested a refund, she told us unfortunately they don't refund once delivered. Now we have to wait weeks for a technician to tell us what we already know, the frame of the recliner mechanism is bent and can not be fixed to our satisfaction for a $1000 couch. Still have to call back a get my refund for the backorder loveseat, Keyanna would not give a refund on that becuase "it could be on the truck" I think that is BS. I will update the review with pictures of damage and the refund process asap. So far the only positive thing we recieved is the rug. We will keep it and get refunds so we can go to Rooms to Go. Update: We did receive our refund for the undelivered furniture, 14 days after it was requested. The repair of couch that was delivered already broken has been a debacle. After 30 days a technician showed up and stated it could be repaired, took 30 minutes to inspect and order parts , no problem. Then when the parts arrived I made appointment at the store and technician arrived 7days later, so we are at roughly 60 days from original delivery. Well this technician won’t come in the house with out us locking our cat up in a room. Told them sorry wasn’t going to happen. So here you go Ashley Furniture, you have it in writing.
They have the most helpful sells team and managers. Would recommend to anyone for the best customer service.
Great Customer Service. Brian was Great.
Good customer service 🙂
Haven't been there
DO NOT SHOP HERE OR WITH ANY ASHLEY LOCATION. They have HORRIBLE customer service. WE WAITED 2 months for a tv stand and it came ON 2/13/21 BROKEN WITH HUGE DENTS. I called customer service and told me to send pictures and i did and NO ONE reached out until I had to call them 5-6 times and then I was told a technician is coming out...FOR WHAT??? No one called to tell me they scheduled a technician on a random day to inspect the furniture and now we are told it takes 6-8 weeks for returns to approve anything. ASHLEY FURNITURE HOME HAS ZERO CONSIDERATION FOR THEYRE CLIENTS TIME OR MONEY. Also here’s pictures of the damaged items and the emails I’ve been ignored for.
nice place to buy
Attentive sales associate, Nallely, but not overbearing. Relaxed shopping experience.
I couldn't make this up if I tried. First the bed I ordered was delivered to the neighbors house and left on the front porch. We were supposed to have it assembled so idk why this was okay. Then the bed was half built and the delivery guy said it had to be used. There were gauges on the head board. Then there was no hardware, no rails slats, and 2 foot boards. THEN, the delivery guy was supposed to contact Ashley Furniture to handle a new delivery. That never happened. After waiting several days for a call from them, I had to call Ashley Furniture customer service to let them know I am now out a bed and $700. There is now no way of knowing when the new bed will be delivered or if it will all be there this time. I am just so disappointed in the overall experience. I though this would be a simple and hassle free process. It has been everything but that. I will follow up once this process has concluded.
I bought a sectional online - it was delivered with the back broken on the center section. They advised someone would come out and fix. I wasn't thrilled about the idea of them taking it apart and trying to fix it in a newly refinished room of my house. They had to come out to look at it and then again to fix it. It took a month from delivery to fix it - BUT, I was pleasantly surprised at the tech's service to fix it. And, they were super nice! I will definitely be back to purchase more from Ashley!
My mom and I went here to purchase a new living room set. Lillian was great! The set was delivered in 3 days. Just waiting on the arm chair to go with the couch but worth it all for such a great experience. Thanks for great service!
I was not very happy being that they kept delaying my delivery and couldn't even find my order in the system. Items came and two of my chairs were messed up. I was told they would come and fix them if the are fixable, that appointment came and passed and NOONE called nor showed up. With previous delivery dates they claimed to have called me but I never got a call nor message and each time no call no show I had to call them to fins.out they have changed delivery date without notification. Numerous trips to the store and now I will have to make yet another trip to find out why no one showed up nor called to fix/replace the two chairs. They really should replace them, I bought them new so I should receive them new not get them messed up and for them to "fix" it. Also they used a 3rd party delivery and now the warehouse is telling me I picked it up myself when that did not happen. I will NEVER purchase from them again!
I had a pretty pleasant experience with Mr. Brian and Chris when I visited the store twice to purchase 2 living room sets, dining room set and a bedroom set. It didn’t exactly take forever to refund a mattress I had purchased. To have the furniture delivered on the other hand has been EXTREMELY frustrating. While purchasing the furniture, I was asked 2 separate times what day did I want the furniture delivered and I FULLY understand that COVID delays are STILL a thing however, NO ONE was upfront about the fact that I would NOT receive ANY of the furniture I purchased on the day I wanted. I called the delivery man twice, who would later tell me that my furniture would be delivered after the date I wanted but couldn’t give me an exact date. I messaged Mr. Brian two days in a row to see if he could provide me answers and that was a bust as well. I called the customer service line who then proceeded to tell me that I would continue living in a home WITHOUT any of the furniture I purchased until at the earliest, December 24th. When I purchased all of this furniture on Nov. 11th and the 14th, I should’ve been informed that it would take well over 30 days to get any of my items. As much as I was in love with the furniture I purchased, this has influenced my decision to not purchase anything in the future and to recommend that others do the same. Update: I did receive some of my furniture on Dec 19, called Dec 29 and told that I will not receive the rest of my bulk order until JAN 20. Do your best to shop around.
Great service!
Great Sales on Black Friday Sale....
This has been the worst Ashley experience I’ve ever had working with this team. The first sign I was in the wrong store was the lack of greeting at the door. A salesman walked right past our family to greet a family that stated they were just browsing. We have a Ashley credit card and needed a couch. We have spent thousands of dollars over the years buying our furniture exclusively at Ashley’s and was disappointed in the lack of care or respect for us. Even still, we needed a couch so we walked around and found the couch we wanted. We flagged down a teammate who had to get someone to support us. The purchasing of the couch was filled with promises of delivery in a month but we ended up waiting six weeks with still no couch or call from Ashley to update us. The customer service line is poorly attended with a rep that lacks patience or even sympathy. We ended up going to another Ashley to purchase a couch and they made us jump through hoops to cancel the couch that was delayed another week. A half hearted apology and long wait times was all we received for this headache. There is no clear way to voice concerns privately with Ashley so perhaps a public post will push them to restructure their customer supports during this pandemic. We used to love Ashley now I’ll think twice before stepping into the store moving forward unless I don’t need the item for months or want to deal with the unhelpful customer care team. UPDATE: The charge from my first purchase still sits on my account two months later, as the store has neglected to update Synchrony with the cancellation. The customer service refuses to take ownership and instead will overtalk and underperform. I would not trust this store with your money or time.
I do a lot of online shopping...new com I E042 to city state...need things
Don’t recommend y’all coming here. My parents bought a bed set here and payed for everything, and the mirror was supposedly going to be delivered a different day because It wasn’t in stock. Well the day came when it was suppose to be delivered and we didn’t get anything so then a day after we went to ask for it, and they claimed that we never payed for it, all because of the salesperson mistake because she didn’t include the Mirror in the receipt, and They were very rude. Don’t recommend y’all coming here so y’all don’t experience the same thing that we Did.
Ms. Ashley at Ashley is amazing! It was a breath of fresh air to speak to a knowledgeable person that was interested in creating a relationship instead of getting a sale. How did I come up with that you may ask. She shared knowledge, communicated when items would or would not work for us based on what we'd shared with her. Now some managers may take issue with her NOT closing in for a sale on all points. Those are the managers and their trainees I stay away from. They will tell me anything to take my money. Please understand, buying furniture during COVID is an experience I was not looking forward to, think hungry used car salesman on steroids!! I am pleased that I recieved exceptional service here. Make no mistake, I mentioned Ashley because I interacted with her the most however everyone was on point! The person greeting, customer service, several other sales associates and who I assume was the manager. I dodged a bullet with a store close to this one. To sum it up the way my fiance did..."I didn't feel dirty leaving here..." We had such a great experience we came back twice in one day!
No one answers the phone at this location. I tried to use their chat assistant in which the salesperson told me that he did not have time to take my chat because he was serving other people.If Ashley furniture is going to be this slow on communication, then they need to hire more people in floor sales.This place sucks! You just have to do the best you can at these furniture stores. They really really suck!!!! All of them! These companies are sitting around letting these younger irresponsible adults run their companies; and at the same time they are losing money because they do not want to do their job!!!!!!!
Just bought some furniture from here and Nala was AMAZING at helping us out and answering every single one of our questions!! We’ll definitely be back for more furniture soon!! If you go there definitely ask for her!!
Stopped in shopping for a sectional. No greeting at entrance, no one acknowledged we were even there. Found something we liked but wanted more details about the configurations. Asked front desk and sales person asked what I was talking about. Went to grab an example to show him and he walked off to go help other customers. Left to shop elsewhere.
I have always shopped with Ashley's furniture but this time they really disappointed me by having half of my items and the other half they stopped making it so I had to return what I had because no other stores had what you had I know it's not your guys's fault but this pandemic has messed up a lot of home furnishing options 🧐
The absolute WORST experience ever. Even the furniture outlets outshine Ashley Home Store. It's so horrible that my daughter cried and I was also in tears. I ordered furniture a month ago and was given a delivery date on Sept. 3rd. I called the day before to find out my delivery time and was told my delivery had been rescheduled because some of my items were on back order. I was not informed of this until I called myself. Ok, they rescheduled me delivery for 2 days later. This time, I received a call from the delivery person telling me that all of my items are still not in. I was understanding and appreciated the call since I did not get one at first. TODAY was the day that I was supposed to get my furniture. I was told that all of my items were loaded on the truck and ready to go. Side note: My daughter(who the bedroom furniture was for) had surgery and was looking forward to resting in her new bed. NOT!! The delivery guy came at 8am and and delivered a mattress. I asked him where was the bed and nightstand and he told me he didn't have it on his truck. He said it may be on another truck. A few hours went by, I called the store. They told me they could see where the driver took a picture of my furniture before leaving the warehouse and they would try reaching out to the driver to get me an answer. Hours passed by with no call back. I called the store again and was told the driver was not answering their calls. Here it is 10:23pm and no furniture. The most disturbing part about this is I called the corporate office twice today to try to get this resolved and was transferred back to the local store. I almost feel like Ashley Home Store is not a legit company. Trust me, I am not finished with this issue. Ashley Home Store, you have upset my household over a simple bedroom delivery that was obviously too hard for you to handle. These delivery people are not employees and that seems to be the issue. At this point I believe the delivery person ran off with my furniture or it never left the warehouse. I am beyond DISGUSTED!! No help at all from corporate. You will see this on the news and that is a promise!!! LACK OF COMMUNICATION, POOR CUSTOMER SERVICE, AND UNPROFESSIONAL! If you are reading this, save you and your family a headache especially during these difficult times. I am going to spread the word to all of my clients looking to furnish their new home, STAY AWAY FROM ASHLEY HOME STORE!!
A nice selection of high quality furniture from modestly priced to expensive.
Very nice store, with a large selection of furniture.
UPDATE Brian did deliver the product with his personal vehicle to ensure my mom got her mattress. My hat off to Brian for doing what the company should have done to ensure my mom received what was paid for and agreed upon terms. I still would not recommend any Ashley store as their corporate environment attitude resonate total lack of care for customers. --------------------------------- Original post My mother purchased a mattress in Douglasville store on August 1st 2020 to ensure she is comfortable for upcoming chemo treatments. It was supposed to be delivered on August 21st and after it failed to show up, she contacted customer service. They claimed it was to be delivered on Aug 28th. After my mom explained she was starting chemo and needed it as promised it was arranged to be delivered on Aug 23rd. After truck failed to show up on Aug 23rd she contacted customer service. Customer service confirmed it was on the truck and truck was running late. Then on same call she was told it was out of stock and would not be available till middle of September. We were able to speak with sales rep Brian on Sunday August 23 2020. He informed me that she would be getting an upgraded mattress and it would reach her prior to August 26 if he had to deliver it himself. I was told I would get a follow up call on August 24th because getting her the mattress was Brian’s and Derick the store manager top priority. After going around with customer service manager Jay for days and she fully understanding why it was important for the mattress to be delivered as promised she finally got the store manager to respond. Jay also promised to follow up never did to only blame the store and ask if we contacted the store. Problem is you cannot call the store it goes through customer service number. Derick the store manager finally gets involves August 24th after many attempts of reaching him. Derick the store manager and Brian the sales rep both swore up and down she would get her mattress prior to starting chemo even if they had to deliver the mattress personally. Derick even provided me with his personal cell phone number on August 24th. August 25th I get no follow up call as promised by Derick and when I call his cell it goes unanswered multiple times. Truck did not arrive on time and I spent long hold time with customer service to be sent to Brian and he tells me he is going to get it to me and hung up. So my mom is still waiting on a mattress and day prior to her chemo 24 days after paying for it and I can not get anyone to commit to straight answer.
Brian was awesome! Super patient with us while we chose between two couches (we loved both). The furniture was very good quality compared to some other places we had visited. Took two trips to decide but we can’t wait for our furniture to arrive!
I had to change this review for Ashley as a whole because my experience at the Newnan store was nothing less than excellent my sales rep Juan was amazing !!! The manager was on point making sure things was taken care.Thank you to the Newnan Team you change my perception of Ashley. I really do appreciate you all. Customer Service goes a long way with me.
Purchased my new living room set and bedroom set for my daughter. Quality furniture and excellent customer service. First time there. Tracey was very helpful .
Great customer service and willingness to work to get the deal finalized!
TERRIBLE TERRIBLE EXPERIENCE! I placed an order 2 months ago for some furniture. The day it was supposed to be delivered one of the beds was broken. They told us no worries, we'll get you a new one in a couple of days. I was ok with that because I understand things happen. Well, 2 days later, no one showed up even though I received text messages saying they were 30 mins away from my house. So I called that afternoon just to be told that the warehouse didnt have anymore of those beds and it would be August for the next arrival date. I also asked why all my furniture didnt get put together all the way and the lady told me it's because they dont put everything together until everything is delivered. My boyfriend's wallet also got stolen that day and the delivery guys were the only ones in the house. So I went to the store to make a complaint about all of this and was told it would be handled. I was I also told I would get additional help in finding another bed because it was needed and couldnt be waited for as it was for a child. They assured me they would call back with some answers and I have yet to hear from them. On top of it all, I received a bill for the full purchase amount even though I have not received all my items, nor has anyone came back to fix what they didnt finish putting together. I am BEYOND furious with this entire experience and will never shop with them again!!!!
In-store sales person was friendly and helpful. We purchased a king size bed with drawers, eliminating need for box springs. Tried several times to contact Customer Service regarding an issue but have been unable to reach anyone and have had no response to the messages I left; it's been 7 weeks. I treked back to Ashley's and voiced my issue. Not that concerned but she did schedule appointment for a Tech to come out and "fix" the problem. I hope this can be resolved satisfactorily.
It&'s a pandemic and employees either didn&'t have a mask on, it was below their noses or worn as a chin strap. Come on!! Do better! The staff had poor, unhelpful attitudes and they locked the doors at 6:34 when customers were trying to enter thinking they were open until 7pm. They clearly didn&'t want any business & the code for the item we wanted to purchase couldn&'t be found in the computer after a 10 minute wait so we left, empty handed. Pitiful!
Very, Very disappointed with everything about my experience with them. We ordered a living room suite with end table and coffee table on May 22, and was told that our sofa, loveseat, and chair would arrive on July 1st. Our coffee and end table would be delayed till July 17. July 1st rolls around and we were told the delivery would be between 10-2. After waiting on them the entire day, I called Ashley to see what happened. Was told that I should have gotten a message saying my furniture was out of stock the day of delivery?!!! I questioned why no one let me know, in advance or the day of, and they blamed it on the delivery people. Was told that the delivery dept was a separate entity, which I understand, but I asked why Ashley didn't follow up with them, and let me know. She said they don't have contact with them, and there's really no way for them to know whether or not the furniture is out of stock, nor whether or not it will be delivered...REALLY?!! I explained to her how horrible the customer service was, and she agreed. They rescheduled my delivery date for the sofa, loveseat, and chair for July 26th, So, not sure if they will make it then?!! Now that my tables are suppose to come July 17th, July 14th I received a vm that my tables would be delivered July 17th, and I will get a call the following day for the time frame. My husband receives a message from delivery on July 15th, that they were gonna reschedule bc he missed their call that he returned an 1 hr later. Called Ashley's and spoke with Charles, and he said there was nothing they could do, that was the delivery policy, and that I should get my tables July 22. I explained to him that their customer service was horrible, and their delivery policy was a joke. and that they need another delivery company that doesn't suck. And to say that I will NEVER shop with them again is an understatement. I may actually go ahead and cancel my order.
Great customer service!!!
Will never use this place again...have spent close to $10,000 with y’all in the last 1-2 years...when they tell you something will be available for pickup at there warehouse and you drive 1.5 hours to get it and it’s not there it kinda makes you mad...I understand things happen...but when it happens twice well once again I understand things happen....so I just asked for a refund on my last purchase....the lady did it over the phone and told Me to expect my refund check in 2 weeks or less...I never got one for over 2 weeks...so I went into the store since you can’t ever get anyone on the phone...the lady there tells me it wasn’t completed on there end so she tells me wait 2 more weeks....the purchase was made on May 24th....supposed to have been refunded May 27th...here we are today July 7th and still no refund check!!!!! I also left a second voice mail today...if I do not receive my refund within the next week I will be taking this to the next level...I’m sick of this
I wouldn't recommend Ashley Home Store. There unorganized, no communication among stores with main office. Horrible service on all three of my wife and I interactions. There not committed to helping you with warranty issues for items they have sold you. I waited four months for a replacement bed rail from a brand new bed that was delivered to my house broken. In less than a year our new Sealy mattress sunk in some areas. Now its three months I ve been waiting on a replacement. I ve had two failed appointments for delivery and one delivery that when they got to my home then it was realize by the two delivery men that my replacement mattress wasn't on the truck. My wife and I wouldn't buy a bottle of water from Ashley Home Furniture. Horrible company. You have been warned..
My husband and I walked into the store 10 minutes til close to ask about an online purchase we made. Nick and Brianna were extremely hospitable and patient with us. They assisted us to the best of their ability given online purchases are managed by the online store. Very pleased with the service we received & highly recommend this location!!
The absolute WORST customer service and passing the buck I ever experienced. Furniture arrived damaged and defective, the replacement pieces have been worse than the originals. The Douglasville store management is no help, blaming corporate for messing up. Corporate blames the store. Corporate blamed me for not pointing out the defects before it was setup. The delivery management is awful. I ordered furniture from the Douglasville store in February, its June and I still don't have my bedroom set. Asked if we could change to a different style, different manufacturer because of all the defects and corporate will not allow it. This company has a total lack of professionalism, courtesy and urgency. I will never shop at Ashley Furniture again and do not recommend anyone buy from them.
My granddaughter and her bff went, I saw a living room suit I want
After furniture shopping all day I went in the Ashley as a last ditch effort not expecting to find anything. I was instantly greeted by Tracey Morris. She was not over bearing but made sure to let me know she was available to answer any questions. I immediately found what I was looking for and explained my dilemma to her. We were in the process of a last minute move and I needed furniture IMMEDIATELY. Well much to my surprise Tracey made it happen! I went in on Friday and Saturday evening before I went to bed the furniture was in my bedroom and set up! She literally made a miracle happen. Tracey went above and beyond my expectations all the while keeping a smile on my face. Ashley was never a consideration before but as long as Tracey is working there I will not buy from anywhere else! I cannot rave enough on my experience!
My husband and I have visited this store several times and each time we were not greeted at the door and had to seek out a sales person for assistance. No one asked if we needed help or if we had any questions. Customer service is a vital part of the shopping experience and I have chosen to patronize other locations that actually want my business.
I worked with Maurice at the Douglasville store he was the best. I could not make up my mind changed a few times. He was funny and patient. Thanks Maurice!!
I love shopping at Ashley Furniture Home Store In Douglasville. The store is amazing and they have nice pieces and price match items. There’s also a larger assortment online to choose from, and the also honor their online prices in the store. This is my third purchase in the last six months, and I’ll keep going back. My sales representative was Juanita Momon and I enjoyed working with her.
Tracey and her guys were great! Great products and service. They called every hour to give me a time frame, set everything up, was curious, and professional. Would recommend.
answer the phone, the wait times are ridiculous.
Tina K. Is absolutely amazing! Please ask for Tina for assistance!
Went in looking for a bedroom set. I was greeted as soon as I walked in and they did not hound me as I shopped which I appreciated. I was checked on 3 other times and was greeted with smile in between. Although I did not find exactly what I wanted, there were a lot of really nice styles. The quality of furniture is a notch above the other furniture places in the area so expect a higher price tag. I would definitely stop by again.
Love love LOVE this store! Tracey was so helpful and respectful. Knew exactly what we needed and wanted without hovering over us. She was very knowledgeable and knew exactly how to please us.
I was in market to purchase furniture for 3 rooms. I was not greeted by any representatives. There were at least 8 workers on the floor. Not one person spoke or said ANYTHING. I walked the entire floor room baffled by the lack of customer service. Of course, I took my business elsewhere.
Delayed delivery dates, malfunctioning items delivered, a lack of professionalism and urgency. The WORST customer service & passing off the buck ever. Almost a month in from purchasing a bed for my Son & as of yesterday, still no furniture.1st - I couldn&'t place the order online due to issues of not being able to apply the correct discount codes. 2nd - When I called the store & spoke to Jasmine, she stated I couldn&'t pay via telephone due to security reasons...I understood. 3rd - Called again & spoke with a Tabitha, who took down the notes of the order to give to Marquise, the Salesperson who would be assisting us when we arrived to the store. She also provided us with a delivery timeline that was conducive to our needs. 4th - I contacted my Bonus Son who lives in Atlanta to go to the store on my behalf & to take care of the ordering & payment. 5th - When he got there & called me to speak with Marquise, it was a like a Deer in Headlights. He stated he didn&'t get any information on our order & went further to say &"Tabitha is new, she doesn&'t know what to do, so I can&'t be mad at her for dropping the ball.&"6th - Furniture paid for. Got the email confirmation with incorrect information & had to call the store back to make the corrections. Was told that the delivery date would be delayed a week.7th - First Delivery the furniture was damaged with the wrong sized platform. 8th - Canceled the first order, placed a new one with additional money spent for a different bed. Another week&'s time for delivery. 9th - Second Delivery surpassed the timeframe by 2.5 hours. My Son called numerous of times since no one called him & only to be told that one of Delivery personnel broke their foot. 10th - Corporate didn&'t do a better job intervening. We called three times to no avail of receiving expedient assistance. More passing off the buck & reiteration of communication between corporate - store - warehouse - store would have to unfold for proper rectifications...we never received a call back.My Son is a grown ass Man&'s Man & can handle his own stuff. However, I bought the bed for him as a gift & with the objective that it would be delivered by the time or shortly thereafter he moved back to Atlanta. To that end, I started the process on 4/28 & still no bed. On yesterday, my Son returned to Ashley Furniture, canceled his order & got a full refund. He then went to another furniture store, purchased a bed & it was delivered earlier today. The silver lining is that due to the Memorial Day sales going on, my Son got a better bed & for cheaper. This is what happens when you let go and let Hephaestus (God of Craftsmanship) handle the rest. When I state I/we will never shop at Ashley Furniture again, it is an understatement.
Delayed delivery dates, malfunctioning items delivered, a lack of professionalism and urgency. The WORST customer service & passing off the buck ever. Almost a month in from purchasing a bed for my Son & as of yesterday, still no furniture.1st - I couldn't place the order online due to issues of not being able to apply the correct discount codes. 2nd - When I called the store & spoke to Jasmine, she stated I couldn't pay via telephone due to security reasons...I understood. 3rd - Called again & spoke with a Tabitha, who took down the notes of the order to give to Marquise, the Salesperson who would be assisting us when we arrived to the store. She also provided us with a delivery timeline that was conducive to our needs. 4th - I contacted my Bonus Son who lives in Atlanta to go to the store on my behalf & to take care of the ordering & payment. 5th - When he got there & called me to speak with Marquise, it was a like a Deer in Headlights. He stated he didn't get any information on our order & went further to say "Tabitha is new, she doesn't know what to do, so I can't be mad at her for dropping the ball."6th - Furniture paid for. Got the email confirmation with incorrect information & had to call the store back to make the corrections. Was told that the delivery date would be delayed a week.7th - First Delivery the furniture was damaged with the wrong sized platform. 8th - Canceled the first order, placed a new one with additional money spent for a different bed. Another week's time for delivery. 9th - Second Delivery surpassed the timeframe by 2.5 hours. My Son called numerous of times since no one called him & only to be told that one of Delivery personnel broke their foot. 10th - Corporate didn't do a better job intervening. We called three times to no avail of receiving expedient assistance. More passing off the buck & reiteration of communication between corporate - store - warehouse - store would have to unfold for proper rectifications...we never received a call back.My Son is a grown ass Man's Man & can handle his own stuff. However, I bought the bed for him as a gift & with the objective that it would be delivered by the time or shortly thereafter he moved back to Atlanta. To that end, I started the process on 4/28 & still no bed. On yesterday, my Son returned to Ashley Furniture, canceled his order & got a full refund. He then went to another furniture store, purchased a bed & it was delivered earlier today. The silver lining is that due to the Memorial Day sales going on, my Son got a better bed & for cheaper. This is what happens when you let go and let Hephaestus (God of Craftsmanship) handle the rest. When I state I/we will never shop at Ashley Furniture again, it is an understatement.
Tracey Morris was a well round sale associate. she went above and beyond for me to get exactly what I needed. For my first time ever in Ashley furniture my experience was very rewarding . I enjoy my time there . I can wait to come back and get my daughter mattress and I will be requesting tracey again. Thank you very much Tracey for your all help today.also the staff was very friendly as well.
It was a good deal
Spent 20 minutes looking around. No one spoke to us, asked if we needed help, etc. 2 other people came in and a sales person went immediately to wait on them!!! I know why!!!
Horrible first experience with ordering my daughter a bed online!!! Headboard came after 2 weeks and the box was mangled and destroyed and headboard is scratched up and it took me two full days to get in touch with someone including waiting 3 hours on hold and multiple attempts to chat online or send an email that was never responded to! Finally got someone and I was still polite and the person acted indifferent to my experience and let me know the footboard and rails to the bed will be delivered in another 3 WEEKS 🤦🏼♀️. She offered nothing in terms of what could be done about my scratched headboard either. I had wanted matching furniture for the bed but I won’t be ordering anything else from them!!!!
Having called the evening before to check on the new store hours, I arrived shortly after the store opened. Although the salesperson I spoke to over the phone wasn't present. I was met by D.Jenkins. She warmly greeted me and showed me several sofa/sofa sleepers within the specific dimensions I was seeking. The end results, left with a purchased I was pleased with 30-35min later. Just waiting on the delivery....two days later. Thank you Ma'am! It was a pleasurable experience.
Awesome store, but they don't have enough black furniture options. I'm trying to decorate in black and white.
Tevane is the BEST! I inquired about a price match for a dresser, however I was initially informed they couldn’t price match it, so I left and was going to purchase it online elsewhere with another retailer. However, I was in the car and I received a call and it was Tevane, who double checked with her manager and made an exception. Tevane called my cell phone and told me that she was able to do it. To me this matters, because Tevane did not have to call me. This speaks volumes to her customer service, professionalism and interpersonal skills. In 2020, you do not see this type of service anymore. I will be back. I am so appreciative.
Great experience at this store! Terrence and the manager are awesome! Great deal on my theatre seats.
The furniture is of good quality. I needed a Queen size bed and a living room set. They said they had good deals and asked if I wanted to throw in carpet and side tables. I Agreed to getting the carpet after the manager said he would get me a great deal. Inghome and read my receipt. They charged me full price for everything was no &"deal&" carpet was $519, delivery $279.00, and then a 5 year warranty was $319.00. Ridiculous!! Needless to say I called and canceled that 7&"10 carpet and the warranty. Be careful because it&'s all just a sale, it&'s all about money to them and the profit they can make off of hardworking people.
We went in to purchase a new computer desk for our home office. The sales person was brand new, super excited to be there, and very friendly. He showed us exactly what we were looking for, low pressure and we were able to purchase a beautiful desk. The only reason we knew that he was new, is he apologized, because he wanted to double check with his manager that he was following every step correctly. This made us feel very good about the process. We mentioned to him we had another piece of furniture from Ashley that a Knob was damaged. We have been going round and round with the corporate phone line, with no luck, he immediately involved his manager Jennifer. Let me tell you Jennifer is first class, not only did she look in the back to see if they had one, she had me text her photos, and she promised to follow-up. Right away we heard from Jennifer, she has not one, but (2) knobs on the way in 7 days! We have been fighting this for months now and Jennifer gets it done right away. We have already purchased a lot of furniture from Ashley, this customer service was over the top, and we will be back for sure and telling all our friends where to go!
We have used Ashley Furniture several times. We used Eric from the Douglasville store. Great service. No pressure to buy
Overall buying was a good experience. One of our sofa cushions was delivered with a torn seam. We have yet to hear back from Ashley about this, but I have no doubt they will replace the torn cushion
Excellent customer service and very helpful in explaining each item in detail that we were curious about.
The furniture is of good quality. I needed a Queen size bed and a living room set. They said they had good deals and asked if I wanted to throw in carpet and side tables. I Agreed to getting the carpet after the manager said he would get me a great deal. I get home and read my receipt. They charged me full price for everything was no "deal" carpet was $519, delivery $279.00, and then a 5 year warranty was $319.00. Ridiculous!! Needless to say I called and canceled that 7"10 carpet and the warranty. Be careful because it's all just a sale, it's all about money to them and the profit they can make off of hardworking people.
My rep Terrance H. was awesome store had some really good deals going would definitely return for a second purchase!!
Great Customer Service. beyond friendly I was not pressure into purchasing. they treated me like a star. ashley and maurice. I appreciate everyone there. thank you.
We ordered 2 bedroom sets with night stands. We chose to pick up because 1 was going to a our house in Florida. The sales guy was supposed to call us when it came in. Well he never did. I called the warehouse to and the lady said it was in. Went down there and half of 1 set was in and 1 headboard of the other. So I picked up what was there. The rest came in on a Monday and I asked if I could get it on Wednesday she said yes the lady at the warehouse. Well Wednesday came went down there and none of it was in. So it came in on the past Saturday and u only have 3 days to get it so they gave it to someone else who ordered it. Well the lady didnt tell me that. So we got put on hold for 2 months. Never buy from them customer service is a 0.
It is an amazing store my experience was top notch! Ask for Tracey Tremble at the door... She is hands down the Best of the Best❤️
Great customer service. Tracey is really helpful and professional
I enjoyed my Sales Rep, Juanita . I told her what I was looking for, she went Online to find the color, that I was looking for. Then Juanita found me the style of Loveseat and color that I wanted. I recommended that that Customers work with her
The people are very nice.
WORTH THE READ- I PROMISE!!!! GO SPEND YOUR MONEY ELSEWHERE- 0 STARS We purchased our couch from Ashley on November 26th. Before going into the store, I called multiple locations asking if they had the couch we wanted to purchase on their floor so that we could see it in person first. No locations did but we really wanted this couch. At the time the website was running a promotion with a spinner to receive a discount. We won a 10% off. When I called, I made sure to ask that they would honor it and they said yes. We then went into the Kennesaw location to purchase the couch the gentleman we worked with was helpful, but of course stated that the 10% would not be honored with the couch we selected. I explained that we had already spoken to someone that said it would. He then spoke with his manager and they offered us the 10% if we purchased the protection plan. We did so because it was a 5-year plan. When we completed the purchase our delivery date was for December 17th, which of course felt like forever. The following weekend we moved into our new home and realized that we wanted to change the layout of the couch so that the chaise was on the other side (we didn't measure prior and that was on us). I called immediately and spoke with a Felicia. She changed the layout and informed me that there would not be a delivery date change. A couple days later she called to let me know that in fact the day would be changed and that she was so sorry. It was changed to the 24th, yes Christmas Eve. They claim that they only deliver to our area (Cartersville) twice a week Tues/Fri but that Friday of the week of the 17th wasn't available. At this point I was of course upset but being that I was a teacher on break it was fine and I would be home. Christmas eve comes and they bring us the couch.... In TWO DIFFERENT COLORS. So, Felicia changed the layout of the couch AND the color!!! We could not do anything at the point because of the holiday. Mind you we also did not UNWRAP the couch because we did not want to get charged for it, so we had only a chaise to sit on over the holiday. On December 26th my boyfriend and I went to the Kennesaw location and spoke with Fred, the manager. At first, he was not very apologetic, and we were very frustrated being that it was our first Christmas in our new home. By the end we did get some money back and he explained that we could use the mis-matched couch as it would be another wait for our correct one. So, we went home and unwrapped the couch to use for 3 more weeks. Our new date for the correct couch was now on January 14th. Now we are going on months without our couch!!! Well January 14th comes, and our time frame was from 4-7pm. By 6 pm I knew it was not coming and that's when we received a call from dispatch letting us know that the truck with our couch broke down and that to call the store to figure out your new date. ARE YOU KIDDING ME?? (Mind you I am not longer on break and we had to take off from work to wait on the couch.) After multiple phone calls to the store, dispatch and the warehouse we got a new date for Friday the 17th. I BEGGED THEM to do 4-7pm so that we did not have to take a day off from work again and they claimed that it could not be a definite due to the "route". On Thursday we get our confirmation for 8-12pm OF COURSE. So, my boyfriend had to take off another day of work (second one that week). Well on Friday by 11am no one had arrived or let me know that they were in route. We called dispatch and she said that they were coming to us next. By 2pm I receive a call that the truck had mechanical issues and it's not going till 4pm!!! MORE TRUCK ISSUES??? They finally arrive around 4, which I was home from work so boyfriend would NOT have had to take another day off to wait for them to NOT SHOW UP. Overall, this was an absolute nightmare. The store, dispatch and warehouse all LACK communication and costumer service. I even reached back out to the manager on Friday to give him an update and he told the receptionist to let me know he was busy, and he couldn't talk. How do you run a business like this???? Throughout this whole ordeal no one had seemed to care that they MESSED UP. If we did not go to the store the day after Christmas, we wouldn't have even got the small amount of money we got back, which I mind you my boyfriend would have made more going to work those two days!!!!! I reached out more times than I could count to try and figure out this situation and each time I was told I would get a call back and never a solution. They just brush you off after they get your money. No wonder they say NO REFUNDS. DO NOT EVEN BOTHER WITH THIS COMPANY. I am contacting corporate as well and we will see if they are anything like the store, warehouse and dispatch.
I've shopped with Ashley's before and always got quality products but their customer service has always been terrible and probably always will be. Every store has a different return and exchange policy which doesn't make sense because if you truly care about customer satisfaction wouldn't you all be on the same page?
Our sales person (Daz) was the absolute best. No pressure to buy and extremely patient.
I had a terrible experience and will never ever do business with this company again. I was told my delivery would arrive on Thursday between 2:30/6:30. It never came. I called the store and they had no clue what was going on . After 3 calls they finally found the driver by calling the last client and found out he so called fell in the pool. The office manager Quiana said she would call back to reschedule my deliver when she heard back from the warehouse and agreed and kept apologizing about how unprofessional it was . She called me on friday still with no date or compensation. I called friday and was placed on hold after my name and number was taken. Finally had to go up there on saturday and demand answers. Was told they would wave the delivery but still no idea the date what a joke. I got my refund and went straight to rooms to go with where I had a great experience
Our furniture was delivered Thursday 19 Dec, with no hardware. The delivery people told us they would have to return the next day because they didn't have the "hardware" to put it together. Friday came and no return... we called multiple times with no real answers. We finally got a call yesterday (23 Dec) stating we would get a "service call" today (24 Dec) between 10am-2pm and of course no call. The whole purpose of us getting the table during the holidays was to our first Christmas in our new home at a table so I'll give you one star for that. The other goes to Mrs Lisa House for always providing great customer service.
Awful customer service. No cooperation. Difficult to get money back.
WORST CUSTOMER SERVICE, NO STANDARDS. I purchased a table from this store and didn't receive it for 2 months. They failed 5 times to inform me that my scheduled window for delivery was cancelled. The only way I knew was by calling and asking where they were. No one would help me every time I called, and most were quite rude. And when I would ask why no one had reached out each time it was canceled, I was informed it was someone else's job or there was a miscommunication. I find it hard to believe that, that excuse applies to the situation 5 times in a row. Even having the table now there are still imperfections but, I just kept them as I didn't want to wait 2 more months. Will never purchase furniture from here again.
The quality of the furniture is good. BUT, the stain of the leather is not. It didn't last 3 years. The extended warranty they sold me was supposed to cover EVERYTHING. The warranty company said the stain was a manufacturer defect and is not covered. My advice: Don't buy here.
Excellent customer service.
Jerry was amazing ask for him
Brianna Walter's was very helpful and helped me throughout the entire process. It made my life so much easier!
Awesome customer service, Mr. Derrick and Ms. Ashley took good care of me, great product and awesome discount, no pushing or misleading, awesome experience!!!
they don't care about nothing but the sell. waited a couple of weeks to have my furniture delivered. told them we are busy to please call when they are on the way. didn't call until they got to the house. earlier then expected. ( would be a good thing had someone been there) they would only wait 20 min. showed up 3 mins past the time they said they could wait. never passed them in neighborhood.( longer then 3 min drive). called dispatch they said they couldn't get in touch with driver. For 5 hours!!!. just told us we would have to reschedule the delivery. ( another few week wait). we told them we were going to cancel and no said sorry or let me see what I can do or anything. just said ok. whatever happened to taking care of the customer? furniture is thousands of dollars. shouldnt I get some kind of respect for spending that kind of money at your business?
I bought a loveseat here at this store. I financed through apparently a company that makes you less than human. A) they will not honor lower price in 30 days price guarantee. B) all cancellations or adjustments apparently no one in the store can do except one person. C) sales guy said he would call me back nope. I called back spoke to someone else and said they would get to bottom of the problem I was having offered gift card etc..... nope. The item was scheduled to be delivered November 21 with2 confirmation texts. Mean while I sold my other couch on letgo. Guess what no call no show on love seat. So I called them they didn't seem to care standard operating procedure I suppose to them. So apparently I am to be delivered on the 31 of November with no notice of the new arrangement. I had to call to find out what was going on. I sill have to pay no delivery delivery. I guess thanks giving will be confined to the dining table or on the floor. Thank you so much Ashley for treating me like a second class citizen.
Great service and Knowledge. Gave me the Dream Diagnostic to help me pick the correct mattress. Derrick and Briana were top notch!!
We ordered a bed, dresser, and 2 nightstands from this store on November 3rd. They were delivered 9 days after that with no handles for the dresser and with bed rails that were not compatible with the headboard. We called immediately and they sent out a repairman 8 days later, who we were assured would have all of the parts to fix our bed. He arrived with a toolbox and was unable to do anything. We called again and were told that they would send us the parts to fix it ourselves in 2-3 weeks. We have been sleeping on a mattress on the floor for 2.5 weeks now and will have to continue until we have the parts to fix the bed rails. The customer services representatives were not helpful and the whole process has been drawn out much longer than necessary. I would not recommend this company for home furnishings.
We bought our living room set and just love it! Nice store, big selection and helpful staff.
My first experience was amazing, without a doubt please go see Tevane she is the absolute best there is.She really made not only me but my daughter feel like we were all family. I went in on Saturday and returned again on Sunday to make all my purchases at once. Thank you Tevane for making me feel comfortable and made sure that it was something I actually wanted. I enjoyed everything about my experience. Tevane is nothing but pure joy to be around I highly recommend you go and visit!
I parked in the parking lot of this location with intentions of going in to look at furniture. I finished a phone conversation in the parking lot but left my lights on while the key was in the ignition. I needed a jump. I walked in and was greeted by two, I assume, salespeople. I described my problem and they told me to ask at the customer service desk. I asked at the customer service desk and all three ladies told me to ask three other gentlemen who were close to the desk. I asked those gentlemen. All looked at each other. The one who responded just said “no”. I truly hope the people I spoke with never get stranded and if they do that they are able to find a human who is more empathetic than they were. Now, I’m sitting in their parking lot and ordering my furniture off Amazon.
Great customer service ... Sales Team are extremely professional and can provide you excellent deals ... Clean and stocked store, and can order whatever Ashely Product you need .. Absolutely recommend the Douglasville location !!
My husband and I ordered a bed set for my youngest. Delivery was set for a week from ordering. They show up with everything but the bed foundation. Delivery guy told me would be delivered Sunday. I get a call Sunday from an employee of some sort who told me delivery would be Tuesday. She would call me Monday with time frame. I had to call Monday to speak with someone only to be told nothing had been scheduled. I waited on hold for 15 minutes to speak to a manager and the call disconnected. Did anyone call me back? No I had to call back and hold for another five minutes only to be told they would call me after speaking to warehouse for a delivery day. I explained that the woman on Sunday told me it would be Tuesday. She basically called me a liar and said she didn't know who would have called and told me that. I have screenshots of the incoming call. Long story short- spend your money elsewhere. They don't care when they mess up or apologize. All they did was blame the company who delivered and they're no longer using them.
There are some very nice pieces of furniture. Some furniture seems cheap but has high price tag. The reason for 2 stars is for the saleswoman who followed me around. Really high pressure and uncomfortable.
Nice furniture, but it seems that high pressure salespeople are still in trend here. Was so busy being harassed that I couldn't check out the furniture for sale.
Bought some living room furniture there. The design are almost all the same but customer service was great compared to rooms to go and prices were reasonable since we got them 20% off because of the holiday
Sofa and love seat 2500 dollars. Part missing said will deliver few days. Call store week later forgot to order part. We were told it would be 3 weeks to get. This part could have been fedex but know we have to wait to use the sofa. Call manager at Kennesaw ga put on hold over 15 minute manager at Kennesaw needs to be replaced. Customer service after put on hold 15 minutes wait said you cannot speak to manager. Don't buy from Ashley furniture.
Terrance Hill was the best and greatest.. He stayed late to ensure we were completely happy. He did not complain when my wife changed her mind. Great job Terrance Hill!!!!!!
Had the greatest experience in Douglasville! Ask for Terrance! Great prices, very friendly and knowledgeable staff, clean, organized...loved every minute of it!!
We spent months looking for bedroom furniture. And I worked two jobs to pay for our new bedrooms set Our sales representative was fantastic (John).That is why I give one star Our bedroom was cleared out and we were ready (yesterday) for the new furniture. We paid for premium delivery When the furniture arrived we noticed the boxes were horrible damaged. The damage went down to the furniture. You could see the scratches and damage on the furniture through the boxes.I am shocked that this crew loaded the broken furniture on the truck. The crew said they could load the furniture in our house and replace. No way. I paid for new furniture and I want that new furniture feeling in my house. The should not have loaded the truck with broken furniture.When I called my local Ashley, I spoke with KeenaKeena gave me the number to customer service in Alabama and Texas. I told her I did not want to be calling all day to get what I paid for.On the second call back to Keena, she said our new furniture would be delivered on the following day Later that evening I had no communications of delivery. I called the store and spoke to Chase (manager). He was honest and said there is no way the furniture is getting delivered on Saturday.He also apologized for the inconvenience My sales rep, John, called me back to find out what happened. And said he would follow up with me today (Saturday). If John and chase were not there I would ask for a full return. I will give this a short window to fix i will update this review of the problem is resolved Meantime, I am sleeping on a floor and spent over $4500 at Ashley
I am so disappointed with the experience of the customer service, management and the delivery process. I order several items which all was scheduled to be delivered at two separate times. I was told by my sales person that I could have my mattress delivered earlier than scheduled and someone would call me to make the adjustments. After three days of no call I called them to follow-up. I was told by the representative that she would follow-up the next day which never happened. I called back two days later to learn that nothing could be done. I then requested to have everything delivered at one time. On the day of delivery I learned that another item was placed on back order. I had to reached of to them to figure out what was going on and asked when could I expect to receive the item. I was told they didn't know and they would give me a call the next day. Next day come and no call. I called the following day and was told that I could select from two different days but couldn't specify a specific time of the day. I asked to speak with a Manager because the only days provided as an option was Thursday or Friday. I asked could it be in the evening and was told no. I shared my experience with Chance the Manager who was defensive and uncaring about my situation. He also shared that they only charged me one shipping fee as if this was a courtesy. It was very insensitive and unprofessional to share this information as they were doing me a favor. I asked what was the return policy which he shared that all purchases were final sales unless there was a defect. I explained that I was not told this and he said read your paperwork. I asked to speak with the Store Manager and was left on hold until I hung up and called back. The customer service representative said the Manager was on the phone and didn't know when he would call me back. I have cancelled my remaining order and will never shop with Ashley furniture again!!!! Their customer service and communication is horrible not to mention the Manager is unprofessional and doesn't have any leadership skills! I would recommend to shop at another furniture store.
Wonder sales team.
Came in today around 6:30pm looking for a full-sized bed in a dark color and the elderly sales lady that assisted me was extremely rude. She ended the conversation abruptly with "well, that's all I can do for you. I've done my job. Thanks." after angrily scrolling through their system for bed frames. Worst customer service I've received in my entire life.... wow. And people wonder why humans suck. Will not ever be buying from this store again.
Had a great experience! Staff is amazing, especially Ms. Sondra!! Thank you!!
Mr Bryan was super helpful and made the whole process quick and easy!
Great customer service with a large selection of beautiful furniture!
Friendly, helpful staff that will let you browse without bothering you. Well-stocked, good selection of medium-priced furnishings.
Sondra was very knowledgeable on the phone call asking about the product. When we got to the store, we asked for her and it was a great visit. We looked at the product and all details was the same as the call. We loved the love seat and purchase it. The delivery is set and I am waiting to enjoy my purchase.
Best experience I’ve ever had. The manager, and the sales associate we worked with provided the best customer service, and worked with us to make our buying experience as smooth as possible!
We just left the store. NO ONE asked if they could help us. We have been looking online for a deck and shelves for our home office. We found what we wanted here at the D’ville store during their grand opening. We came today prepared to purchase. No one spoke to us, not even the little Hispanic door greeter, whom we told after 20-30 minutes that no one had spoken to us not even him. We’re heading to the Kennesaw location on Barrett Parkway. A long way to spend $7500 for new furniture. Hopefully someone will speak to use there.
GreAt
DON'T DO IT! Nice sales people, but after that! Damaged Sofa - Inept Customer Service - Poor Communication - Impossible to Contact - No Resolution This can save you a lot of time and frustration. You have been warned!
DON'T DO IT! Nice sales people, but after that! Damaged Sofa - Inept Customer Service - Poor Communication - Impossible to Contact - No Resolution You have been warned!
A little better than rooms to go which isn&'t saying much. If I had to choose I&'d go to Ashley over rtg but I&'d rather not use either. Purchases ALWAYS arrive damaged and then you have to wait another 2 or 3 weeks when is their fault. Ridiculous!
Sondra Rierson, the Sales Associate who assisted me with my purchase of a sofa, was great to work with! She helped me find exactly what I needed, and in the price range I had in mind. She's knowledgeable and friendly - I'll definitely work with her again for future purchases.
Sondra was amazing! She helped us with the multiple rooms we needed furnished. We ended up not buying that same day but we did come back & she remembered our names & continued with her excellent services! Will be returning for any of our furniture needs & of course only to work with Sondra!
Very warm and friendly place. Sabrina and Keeyana were very professional and inviting. Sabrina did not make me feel overwhelmed.... she didn’t attack me but rather introduced herself told me about deals and stayed near for assistance. Keeyana helped Sabrina with computer issues but still interacted in a welcoming spirit. I’ll definitely be back!
Mrs. Desiree was very helpful and professional. Assist me with my concerns.
The staff are friendly there at Ashley Furniture they make your purchase very easy they have plans that are affordable they let you look as long as you want to look they help you put together rooms that are very tasteful and they offer discounts I couldn&'t be more pleased with the service that I received from Derrick and Lisa I will continue to do business there I&'ve had a great experience with these people I would recommend them to my friends and family.
The customer service is great! They remembered who we were after only being in the once a month ago. They have a huge selection of really nice stuff and the prices aren’t bad either. The sales lady Sondra was super helpful and super nice. We have already bought two things from there and will be back to get more for sure!
Very polite, alot to choose from
Lisa was awesome to work with, she was very helpful and patient with all my questions about the products I was looking for. I will return for my future furniture and home decor needs
Lisa is the absolute best! She not only remebered us from a year ago but she remembered the bedroom furniture we were looking at. She does not pressure you and makes shopping fun (for the husband). I would higly recommend Ashley furniture but mostly I recommend Lisa. I left extremely happy and satisfied, but I also made a forever friend!
I met Ms. Sondra months ago. When I did, her personality just shined all over the store. Very reasonable. I almost thought she was someone from my family. But now she is!! As soon as I came back to the store, she was the only person I asked for. If she wasn't there, I was going to leave instantly! Thank the heavens above she was there. And my wife had the same sentiments. Sondra was like the Sondra on the show 227...and made us feel like it was No place like home!!! Lol.
Great selection and pricing! I also like the quality of the furniture and my salesperson Jerry was awesome!! He made the whole shopping experience great and stayed in contact until delivery.
Excellent service and great selection of furniture!! Jennifer, the manager, was amazing to work with. I highly recommend this store!!
Great Experience...friendly staff...beautiful store
On 07/20/19 I completed a debit card purchase with sales Rep Khairi of over $3k in furniture. Would have been more, however the items I wanted was not available and on back order until 09/01/19. So, I was forced to other option. With the assistance of Mgr Jennifer, our sales rep was able to make some adjustments with similar items. After being convinced to allow Ashley's to deliver our furniture due to the East Point warehouse being closed on Saturday/Sunday, we agreed for an additional $199. Even though my husband and I has fully able to pick up the furniture ourselves. We have a XL 8 ft Bed pick up and trailer attached. We was advised by both Khairi and Jennifer, "If we deliver the furniture, the delivery guys will set up the furniture, do a complete clean up and if you have any issues or dislikes you can send the item(s) back with the guys." So, we agreed! "The soonest we can deliver it will be 07/26/19", which was ok due to our guest not arriving until late that evening. "The delivery dept will call you a day before to schedule a timeframe of arrival. Not knowing at the time this was all a scam. 07/25/19, the delivery dept never called. on 07/26/19, no call from 8-10am. So, I called the location in which I purchased the furniture and Christine advised me my order was not due to be delivered until 09/01/19 and the manager is in interviews. I advised, I took off of work for this delivery, I have family coming in town and I need my furniture. I have my delivery proof that shows the date 07/26/19, we agreed upon at purchase. I advised I am on my way, to speak with the manager. While in route I called the customer service line and the Rep was even WORSE! Once at the Store in Douglasville, Ga, which is a new location, I was able to speak with Derrick the store manager. Derrick advised, I am working on the issue with my district manager who is here now to resolve your issue and allow us sometime to work on it. I can call you with the results. Unfortunately, Mgr Derrick nor the District mgr, whom name was never mentioned, never called me back. Khairi the sales rep called me and asked me to come back to the store. Once at the store Khairi advised "I have a guy that can deliver your furniture tomorrow morning." "No that is unacceptable, I took off of work today, I have family arriving this evening. I have made arrangements, lost wages, time thinking that this delivery would arrive today. "Ok, allow me a few more minutes, to work on it". "Ok, my delivery guys said they can get to you today; however, he is going to charge $50." What we will do is refund you $450 back to your card, which will take a couple of days to get the credit and you would have to pay the delivery guys when they bring your items". I was totally okay with this resolution that was determined 3 hrs later. Khairi advised I would need to go to the warehouse and let the staff know that you would not be picking up your order and give them the delivery guy’s name. So, I did exactly what I was told. I drove 45 mins to the warehouse to be faced with another issue. Spoke with Sophia the warehouse supervisor who advised my order is scheduled for deliver 07/28/19, not a customer pick up. I called the store back and Christine corrected the order and added the delivery guys to the order. Once the delivery guys arrived at my home, they set up the furniture, which included 2 dining sets with a bench and chairs, loveseat recliner (which required no assembly), and queen bedframe. Delivery guys discovered one of my chairs was damaged and took it back with them and advised he may have to pay for it to be replaced. Then, I was faced with a blow the delivery guys advised their fee of $450, due to the amount of items. I call Khairi he advised "Yes, due to the amount of items you had his fee is what we refunded back to your card." Complete scam from the beginning. I am out of hundreds of dollars and time. I did not have an extra $450, which has not posted to my card. $50 to $450 Extreme Scam!
She’s one of Best person in the shop She know how to talk to customer she know how to handle customer I love her service you guys have to look for people like Sondra she’s the best 💯
Great selection, great prices, great sales experience.Sondra was very nice and gave great service. She answered all questions we had. Nice lady to work with.
Lisa Carroll is the best if the beat. She goes above and beyond the call of duty. I would recommend her to anyone.
Lisa was very informative and super helpful. She was extremely nice and polite and made the experience enjoyable.
Honestly, we were warned about Ashley’s from friends because of delivery mixups and lack of customer service, but we have had nothing but a fantastic experience. Our salesperson in store was very helpful, but she didn’t hover over us. The buying was simple and quick. She offered us discounts in addition to their in store sales. The most dreaded part came when waiting for the furniture, but Ashley’s automated service sent my husband and I both texts confirming delivery dates and times. The delivery men were awesome and worked with us to find the perfect place for our new furniture. Delivery was in and out in 20 minutes. Ashley’s was the last place we looked for our new living room, but it will be the first place we look next time. I would 100% recommend to everyone looking for sets of furniture or individual pieces.
Sondra Rierson is an amazing person with excellent customer services. She has made our day today. We purchased a beautiful bedroom set from her. Thank you for making our experience at Ashley Furniture a great one. This was the best experience I have had with a furniture store you have a customer for life. Thank you.
We ordered two mattresses at the same time. Only one arrived. After two days of calling, writing three emails, and speaking with two horribly rude employees in customer service headquarters, we still do not have a mattress. We were told that it wouldn't arrive for another week, possibly. The lack of communication and poor customer service is astounding.
Lisa was wonderful to work with, very professional. I look forward to working with her again in the future.
Great service and great prices
This store is very unorganized they don't no what they r doing.
I had a wonderful experience with sales person Lisa at the Douglas Blvd. location on today. I was greeted upon arrival and allowed to browse without pressure. After making my selection, Lisa was very helpful and professional. I won't even mention the prices! This was my first experience with Ashley. It will not be my last.
Great customer service, Lisa was very helpful in making my purchase!! Thank you
You&'d Better Like It If You Buy It!!If you buy furniture from this store you CANNOT return it-even if it&'s the next day!! You can&'t even exchange it let alone get your money back. This is not mentioned during the sale so beware!! Read the fine print with this store!
The employees and manager are very friendly and welcoming. I spoke to the manager on the phone before I went there and he remembered me . Lisa was a very nice and patient lady who assisted me and my husband with respect. She did all she can to make sure that we got what we were looking. My experience was very pleasant compared to rooms to go. The only part l didnt like was most of the furniture were shirt and l had to wait longer that l had wanted but l do understand because it was the holiday sale season and everyone was buying to save the money on the promotion that was going on. I will definitely recommend it to any buyer and thank you Lisa for all your help.
Another great service and experience with Ashley HomeStore! This time thanks to Kaystal 🙂. She answered all my questions. Pointed out features to help make my decision easier, and made sure I was happy with my choice.
Great customer service and sales!
My husband and I visited this location on July 4th, and upon arrival we were warmly greeted by Ms.Tracy. She allowed us to browse at our own pace, and continued to check on us periodically. While browsing, the store manager took it upon himself to give us a thorough technical overview of the construction of their furniture. To validate his point, he went as far as standing on the arm of a chair, and standing on the back of a drawer that he removed from one of their cheaper dressers. His point was to reassure us that Ashley's makes it a point to manufacture good quality furniture. Additionally, he addressed the negative reviews and explained that based on the magnitude of their overall production that the percentage of negative feedback is relatively small (less than 2%). He also reassured us that customer service is a top priority at his store, and Ms. Tracy proved that by being so helpful and courteous to my husband and I. Furthermore, once we zeroed in on the pieces that interested us most Ms. Tracy was very knowledgeable, and she made sure that my husband and I received the best deal on our purchase. As a result, I'd definitely recommend shopping at this location, and ask for Ms.Tracy!
Our saleswoman Sondra was awesome she let us shop as we wanted and never bothered us but offered help and always noticed when she thought we might have a question. We shopped other stores but by selection and her great service we came back to her. She helped us move furniture to match from across the store and had us sold on our choice and her excellent personal touch Thank you Sondra !
** I must post that the manager, Derek, made it right and had our correct delivery out within 48 hours. Making mistakes is human, but good customer service means you try and correct them. Purchased a queen size mattress which was delivered fine, however it as sent with a twin size foundation. Mistakes happen, however they did not reach out to try and quickly resolve the issue, in fact we had to reach out to them. Even then we were told our correct furniture would be several more days out when they showed 4 in the warehouse (40 minutes from where I live). We took off work for the initial delivery and now will have to take off work a second time. 2 thumbs down on customer service.
Lisa was a great help and very patient as we selected the item we needed. Great job... Thank you Lisa..
I visited the Douglasville, GA location on 6/29/19 and was greeted by retail sales associate, Pat Thornton. She was pleasant, not pushy, and she was knowledgable. I was thoroughly impressed by her suggestions, demeanor, and kindness - so much so that I complimented her to her supervisor. Great job, Pat, and way to go Ashley Homestore for hiring her.
Typically, we're very fond of Ashley. Moderately priced but quality furniture. The house, then apt, then three homes we've bought furniture, sets if bedroom furniture, etc. this last one, built anew home, got a king master bedroom suite. Was TOLD delivery would be on that Sunday, so we were here early that morning because they gave us a window if "open to noon". At 11:45 the guy called, running late, assured us he'd be here by 2 pm. At 2:20 he. Allied and said they'd loaded the deliveries incorrectly and there'd be one more before us. PROMISING he'd be here BEFORE 6. We waited, and waited and waited, just after 6 he called and said he'd ran into a ditch, was running late but ASSURED US they'd be NO LATER THAN 9 pm. WE waited until 9:35, having spent the day sitting and waiting fir the to deliver it. At 9:30 (Sunday night, during s hoop year, TONS of kids in our neighborhood, we'd wasted the day, with little to do/work with here but we made it. Couldn't he "There" to pack, nothing here to unpack. . . day wasted. We decided at 9:30, having not heard a word other Than a promise "we'll be there by 9:00" At 9:35, we closed up, headed out and got in the cars to leave. JUST as the garage doors were closing a truck cane over the hill, lights on bright all over. The guy got out and said "we've got your furniture. " We can have it in by 11. We told him NO, we'd waited ALL DAY, he didn't even call about running 45 min past the last time promised, it was a close (houses close) neighborhood and most e rationed had kids going to s hoop the next morning. Plus we had work. He said they take it back and have it in the truck for delivery GIRST THING the next morning. I took the day off, was here by 7:30. Around 9:30 They called and said since ours was on the truck, they put it in another truck with deliveries and it was the first on the truck. . . . "in the front, so it'd be around 4-5 when ours was delivered". So, just before 6, they come pulling in. Had the furniture, I showed them where it was going. They brought most of it in, THEN SAID. . . . "the 2 nightstands are busted up from moving them and the dresser mirror is broken. Do you still want us to bring it in?" I told them NO! I marked the bill accordingly, signed it and they told me they'd get more night stands and mirror at the warehouse, but probably would be two days. I told them "fine, we'd be here. " They were on their way. They called (3) THREE days later to tell us it'd have to be order and it'd be 18-24 days. Sure enough, on day 22, they called and said they had it. They gave me a window of time and actually got here during those hours. They brought the night stands in, and told me it was strange, one, they could have 1 person carry it almost, that it was so lite. But the other one was so heavy, it took both of them to move it. It's all they could do to lift it. I asked if they'd looked in it to see if it had something inside. He said they'd searched everywhere and there was NOTHING different. They brought it in and STRUGGLED to get it up rhere. Sure enough, it was all they could do to move it. Then the dresser and mirror cake in, mounted it, and they were gone. That evening, we started looking at what might be different and why it was so heavy, on the bottom, we found a 4" thick slab of concrete that COMPLETELY covered the bottom up nest. 3' wide, 2 1/2' deep and 4 " thick. We got it unBOLTED and could barely move it to get it outside. I Called and inquired if it were balance to keep from tipping over or should they both have one, or only for shipping and neither should have it. They had NO IDEA what I was talking about. Contacted the warehouse and the were unaware that any of it had concrete. Not only that, but we got the Ashley bed that inclines upward and flat. Due to my asthma I sleep propped up, so it was a dream for m
If I could give a negative star, I would! As soon as we walked in the door, we were bombarded with an extremely pushy salesperson. We showed her the item we were interested in purchasing and let her know we were planning on paying in cash. She kept pushing the credit card on us. We repeatedly told her we did not want to open a line of credit. She said she would do a pre-screen in case we decided to finance. Little did we know, she was doing an application for us instead. We spent twenty minutes on the phone with their credit center to try and cancel the account she opened without our consent. I’ll never return to this location!
Kyle gave us the absolute best sales experience and she is definitely one of a kind. I highly recommend her.
Mrs. Magic provides excellent service for us. She was extremely patient and also helped us to see how the furniture can fit within our current space. We truly appreciate her assistance.
Not much selection.
If after reading this review, you still want to head to any Ashley furniture store and buy any of their merchandise, you clearly have no regard for yourself. The people who work for this company have no principles, business ethics and are the most clueless retail workers I've ever dealt with. They ask a third company to speak for them because they do not know how to handle a disgruntled customer whose order they messed up not once, not twice, not thrice, but FOUR TIMES! They even tried to deliver a used mattress to us. Be careful, the mattresses that they have on display are not necessarily the same as what they have at their warehouse and what they would deliver to you. After they've missed their delivery 3 times over, they even went to as far as asking us if we could transfer the used mattress that they delivered from where we are moving to! Who does that?! I've spent $50 for the processing fee and multiple hours choosing my furniture and re-choosing my mattress and accomplished absolutely nothing because these people are inept. If you want to buy anything from this store, be ready to be disappointed. You've been warned.
Great management and sales team at the Douglasville Ashley store
I’m happy with my purchase and the deal I got from the company. I wanted good quality furniture for my home and Lisa recommended items that met my needs. Speaking with her helped me get exactly what I was looking for. She’s friendly and courteous! I recommend Ashley Home Store to my family and friends. Thank you!
Sondra was the best. I probably wouldn’t have brought anything if it wasn’t for her. I was a little skeptical but she really knows the merchandise. In fact I came back and brought another piece and just might return again.
Lisa was very nice and patient with me and my husband as we went back and forth on what to purchase. Great customer service!
Magic was excellent to work with while trying to figure out exactly what I needed for my space. I had searched all over and became frustrated in my search with the lack of help the other furniture stores offered. I wish I started at this store with Magic to begin with. She took the stress away and made it easy. Thanks for the great experience!
Sondra was very friendly and professional. She helped me put together the perfect bedroom package. Stop by and see her.
Kaystal is the salesperson to go see! She was very patient with my indecisive self. Her manager Derrick remembered me from my previous visit and came over and spoke as well as ensured I was well taken care of. They both remembered my vision and helped me to make my decision. Thanks Kaystal!
Sandra was an excellent sales associate. She did not pressure me and she gave me ideas to think about. She took excellent care of me.
Sondra was so helpful and I would shop with her again.
First I would like to give a Great Job shout out to Majisa upon entering the store I was greeted with a beautiful smile and a warm welcome. It was a great pleasure meeting you today. So I would like all of you to come out and check her out ask for Magic
Great customer service from Kaystal. She was friendly and knowledgeable of the merchandise.
Great customer service Kaystal was very helpful and knowledgeable we bought a beautiful sectional
You will have someone follow you around to the point you can't look in peace. I was very annoyed that any time I looked like I might be interested, the saleslady swooped in and asked if I had questions. They had nice pieces and a nice layout. Doubt I will go back because of the saleslady. She was nice but I Absolutely got no peace.
Tracy was amazing!!!! I would highly recommend Ashley Home Store!!!!
I did not like the fact that they have a no return, no exchange policy. The furniture I saw online was not what I expected when it arrived. I asked if I could exchange it and was told NO. Never purchasing from this store again.
Beautiful store! Very friendly service!
Lisa Carroll has very excellent customer service skills! She helped myself and husband find the perfect family room loveseat and pull out that they have to offer. Lisa was very courteous, patient,understanding of what we wanted. We will definitely shop with Lisa Carroll again and very soon. Lisa we thank you so much and we are very very happy with our purchases!
The sales person Sondra was excellent.
I had a Great Experience with Ms. Pat and Ms. Sondra. They are very knowledgeable and professional. They are also helping me decorate another room in my home.
I came in to Ashley home furniture the other day and was blessed to be able to deal with a young man by the name Jani. During my experience I did not feel pushed nor did I feel like he was just trying to gain more commission off My mom and I. I plan on attending Auburn State. My mother is so excited to the point that she wants to furnish the entire house for my roommates and I. I do not think that the gentleman know that my mother was planning on spending so much money.. With that being said the mount of hospitality that my mother received was in her words " Phenomenal " She felt So blessed about the service that she received That she has asked me to Write a review about his service quality provided. My mother also informed me that she has full intention of going back to this Ashley home furnishing store and purchasing the almost 10k items That my friends and I have picked out. I just wanted to leave a detailed report and letting you all know that even the oh my mother of found all these items at a cheaper location she feels that the service quality that she received speaks to the type of product that she will be getting cheaper is not better in the service world and to have people like that on your team is a blessing. Please thank jani and Jessica for all their respect:) we will be back!:)
Was lied to by salesman Travis Brassell, Customer service Kenna, and Manager Fred. . . . was overcharged. . . furniture delivered completely unassembled. . . . . . and a don't care attitude from all involved. . . shop elsewhere!!
I Recommend noone pirchase from them period especially the new Douglasville store they are liars delivers damaged furniture i bought a leather set it was delivered with 4 tares on it and no one has tried to resolve it no one ever reached back out to me they have a lying disrespectful lady there name Cristine she has taken my name to pull a file 3 and suppose to call me back havent heard from no one and definitely not her its just a mess the corporate promise to give me my 299.00 delivery fee back still havent heard nor seen that so people please dont get involved with this mess i still have torn up furniture that was suppose to be brand new sitting in my house and no one trying to fix it PLEASE DO NOT BUY FROM THEM THEY DONT STAND BEHIND THE LIES THEY TELL YPU TO GET YOUR BUSINESS
My husband and I purchased a formal dining room set and a kitchen dining set. The purchase experience was great - sales staff friendly, clean store, etc. However, actually receiving quality furniture was an absolute nightmare! They delivered 4 formal sets because each one came in damaged (one chair even had a screw sticking out that gouged my arm!!). We were finally able to receive a refund for the formal dining set after months of going back and forth with the store (for which the manager would never return my calls - we dealt solely with one of their customer service associates). We noticed after delivery of the kitchen dining set that several of the chairs were making terrible noises when you sat in them. I had to call Ashley about these and was chastised for accepting damaged furniture. They sent a technician who was able to fix them. Less than a year later, the planked table top started warping. I called Ashley again since we purchased the warranty on it. After the technician deemed it non repairable, Ashley agreed to replace it (though this was due to a manufacturing defect and should not have counted against our purchased warranty). The first 3 sets that were delivered had damage so obvious I'm not sure how they didn't notice. For the 4th set, I was guaranteed that the set would be inspected at the warehouse. I received a call shortly before the scheduled delivery to be told that the table was inspected but somehow the wrong legs got loaded onto the truck. The fifth set seemed to be great - no damage. . . until the delivery guy dropped it at my doorstep. Finally, the 7th set was a keeper. It took SEVEN deliveries (all of which I had to take off of work for) to get a set that was acceptable! The manager will NOT call you back and corporate will only redirect you to the store. I cannot understand how a company can get away with such poor service. I would HIGHLY recommend thinking twice before purchasing from this company.
Good experience with Lisa Carroll. She was extremely helpful and understanding!
It was amazing. The sales woman named Magic helped us find a terrific bargain, couldn't be happier!
The store is beautiful, but too expensive. Financing part took longer and required more verification than buying my brand new car. The way they run their business is ridiculous. Do NOT waste your time. Over-priced and they will give you the run around.
Shondra deserves 5 stars. She’s the best. We were at the Ashley Homestore in Douglasville.
Lisa was very helpful and listening to my needs. I look forward to doing more business with her.
Horrible customer service. Purchased a sectional from Ashley Furniture and they contacted me at 7:00 a.m. saying they were out early and wanted to deliver within 15 minutes. Although my scheduled delivery time was 9:00 a.m. -1:00 p.m. I accepted and they never showed up. I contacted the warehouse and was told that they called my number and a gentleman answered and said I wasn’t available which is untrue. I called back and finally spoke with someone who was able to get my furniture out to me at 7:30 p.m. Yes, an entire day wasted. That’s not the end of it. They sent one guy to deliver my furniture so my son-in-law had to help with bringing the furniture into the house. Glad he was there. The furniture is now set up, the guy leaves and the plate that holds the sectional together falls off. I call the store and they tell me they’ll check into it and get back to me. A week later no response. I call back and speak with the assistant manager Jessica and she says we’ll get this taken care of. They send someone out 10 days later to attach the plate again only to learn that the placement of the plate can’t happen because the holes are stripped. I was told by the delivery guy that this portion of the sectional will need to be replaced because of the stripped holes. I called the store and discussed this with the customer service rep and she stated that she would note this on my account so that a replacement piece of furniture could be ordered. Fast forward one week later and still no resolution. I called the store and asked when I could expect a resolution regarding my furniture and you guessed it, there is nothing listed on my account regarding ordering a new piece of furniture. The frustrating thing about this is when I was deciding on which piece of furniture I wanted, I told the store manager that I found this exact sectional online at a much cheaper price and he stated that if I ordered from the online company I would be required to pay any shipping costs if the furniture was damaged during delivery. I should have taken my chances with the online company. I’m so over Ashley Furniture Douglasville.
Horrible. They didn't deliver all the pieces. And now we discovered one of the pieces is damaged. Customer Service sucks.
Purchased a Queen Bed. It arrived minus pieces needs to assemble. Customer Service sucks. Have to wait additional time to receive parts to complete bed.
Never heard of putting a down payment on a piece when you have credit with the store more than the furniture is worth. Not my first time dealing with Ashley's, nice stuff. After hearing this new rule that is not on the website nor in other stores, no need to go back there. Why I have to talk to the manager? Thanks for letting me know to spend my money somewhere else.
No customer service. Not sure if it's because the store is new or not. I literally walked four "laps" through the store, stopping to sit in a few power recliners. On my journey two associates asked "how are you?" and kept it moving. They didn't even break stride to hear a response. They may have quality furniture but it felt as though they didn't really want to sell it.
Ms Juanita were very helpful by helping me select the right mattress. She were very helpful and knowledgeable. Ms Juanita were very patient and listen. I selected the Sealy Posturepedic Hybrid Silver Chill Hybrid Plush King Mattress with the adjustable frame. It been 3 day so far. I loved the mattresses. Wake up without back pain or hip pain. The bed feel so good. I don't want get out of it. I have to get use to my bed sitting low and form smell. Other then that I love it. Thanx Ms Juanita and Cameron her manager he were were very nice also. Douglasville located.
I will never ever buy another thing from this store or Ashley furniture online. Beware! It has been one headache after another. I ended up spending $15,000 at this Ashley furniture and the online store to furnish our home when we moved from California. They obviously do not value or respect their customers. So many issues and problems that I can't even list them all here. I just know that I will definitely go with a different store/company in the future.
Ashley Furniture is great store but this location is horrible. I walked into the store and was interested a few pieces of furniture but it seems like no employees were there to help. I walked in the store with 3 other people and neither one of us were greeted or asked if we needed anything when looking at items...keep in mind that there were not many customers in the store and I definitely noticed some employees that were free. Overall, save your time and just visit one of their other locations such as Buckhead where you will get treated properly.
My husband and I recently purchased furniture for our new home. After visiting multiple furniture stores we chose Ashley HomeStore because it has good quality furniture for reasonable prices. Our sales associate, Dave, was great! He was very helpful and did everything he could to help us find exactly what we wanted for the best price. I also appreciate that he did not try to oversell. The delivery and set-up went smoothly as well. The delivery guys were polite, friendly, quick and efficient. Overall it was a great experience and I highly recommend this store.
Great store! Kudos to the store manager.
After spending significant $$$ with Ashley over the years, I have made my final purchase. Their quality control is non existent. Of the last 12 items I have purchased, I have had to return or have repaired all except 4 of them. When there was a quality issue, I never was contacted by Customer Service. Each time I had to contact the store directly before anything was done. The most recent delivery I rejected before it even came into my house. I never heard from the store, so I called them. This was two weeks after the failed delivery. No Customer Service + No follow up + No quality control = No more purchases by me.
ABSOLUTELY wonderful experience from the beginning to the end! Beautiful store, great lighting so you can see everything in there! Tracy took great care of us, was very friendly and knowledgeable! We ended up purchasing a new living room suit and it is beautiful! Can't wait to get it in our home!
very nice n friendly staff
Had what I needed x2
It's better you know the exact furniture you want to get if not you will get confused on what design and color to choose. Omg! I love their furniture, it's just too classic! The rugs, the sofas, the bed, the flower vessels, the tables, their reps are professional and willing to help the customers.
Update, after a year and a half our Axiom sofas are falling apart. The "leather" is not real leather. Real leather doesn't peel and this couch is peeling all over. Called the store and they say it normal wear and tear after only a year and a half. Working with corporate now but the sofas are junk! The salesman lied and said they were genuine leather and the store continues to cover for him by says that's normal wear. I will never shop here again and urge everyone to look elsewhere for your purchase of anything that you would expect to be leather. I left a review on the Ashley website about the peeling of the leather and it was taken down due to legal issues. A quick search shows several class action lawsuits because of their "leather". Guess I should start another one here in Georgia. Complete garbage!
I purchased a sectional from the Ashley on Barrett Parkway last week and the sales associate Lisa was amazing! I like how they let you look around the store without following you around. She told me that the sectional would be delivered within the next couple of days which is an amazingly fast turnaround. My delivery window was from 8-12. The deliverers informed me at 7:10 that they were 45 minutes away. They arrived before 8am which I loved because I did not have to wait around for 4 hours. It had been raining that day so they were courteous and put down a mat to wipe their feet on so that they would not get my carpet dirty. They were finished with the delivery and assembly by 8:15 which was awesome! On the same day, I also had a 9-1 delivery window with Rooms to Go and they did not arrive until 1:25pm, so I ended up waiting around for 4+ hours anyways. There was no explanation as to why they were late. They walked right into my house without wiping their feet first and they left my door wide open while they were assembling my furniture upstairs. Ashley has the best customer service. I will definitely be shopping with them again.
Disappointed to have to share a negative review, but we had a terrible experience with no effort made to resolve it. Purchased a bedroom set in October. It's now February and after multiple deliveries (nothing came when they promised) we still don't have a large mirror that was part of the order. Promised literally a half dozen times it was on a truck for delivery and we'd get a date soon. Now we call again and are told it's discontinued and if we want the item we purchased and paid to have delivered 4 months ago, we have to drive to Athens to pick it up. No interest in resolving and no explanation as to why they couldn't deliver a mirror in 4 months of excuses. Tried to give us store credit for the mirror minus our delivery fee. This place is not worth the effort.
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0% interest for 72 months‡‡ with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
‡‡Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
