Ashley Store Douglasville, GA

The experience was great .. our associate Jeremy was excellent with his service and care!!!!

I was excited to find a bed with such quality and simplicity at its best. Particularly at the price point. Sales representative was very helpful in showing me options and listen.

They went above and beyond!

Tina K was our sales rep. Excellent customer service and attention to our needs!

The sales team was very friendly and attentive without being pushy. Our Sales Rep, Tina, was very helpful and a delight to work with.

Kyle was extremely helpful and assured us with shopping within our budget. He was able to get our items delivered at a later date. He took his time to show us a variety of things that we might like. I had a very pleasant experience thanks to him!

Kyle is great, highly recommended him.

We had a great experience at Ashley today. Tina K helped my mom find the right sofa. She was absolutely lovely!!! I'm so glad we came here instead of Rooms to Go.

Firstly, Ashley have some wonderful furniture and i am happy that i choose to shop with them. I had the pleasure to be assisted be Demar Reid at the Douglasville Store in Georgia. He was an excellent representative and he made my process extremely smooth, he went above and beyond in order to assist me and for that i am grateful and i will definitely be shopping at this location again base on my 10/10 experience. Thank you Ashley furniture and thanks again Demar.

I couldn’t ask for a better sales person than Titan! He is very knowledgeable, professional, and likable. Please ask for.Ty when you visit the Ashley Douglasville location.

Tina was amazing! She knew a lot of information and was very helpful. I will make sure to come back.

kyle was great & very helpful!

Great customer service!

Ms. Tina was an amazing ! Great job!

Came in the store to find a king bed & spoke to Marquette Williams, whom I've bought furniture from this store before. Once again he was very helpful & professional... Found just what I needed.

Ty was wonderful! He was very knowledgeable and helped us find two beautiful sofas.

Kyle Morgan was great and extremely knowledgeable of the pieces we were looking for. Definitely coming back to see him

Stop by from work and ot was a pleasant experience, I received help right away. Wasn't overbearing at all gave exactly what I was looking for without pressure. I will reachout to her again.

Q was excellent! So helpful in choosing what we wanted/needed with no pressure. Thank you!

Kyle was super helpful! Walked me through different options and even rearranged pieces so I could get a visual. One of the easiest buying experiences I’ve had in a while.

Such great help -Kyle

Tytan was great! He called and let me know Ashley's had some wall art to match my needs. He was very knowledgeable and patient as I looked at other furniture, decor and mattresses. I definitely plan to come back and shop at Ashley's again soon!

Great selection, I felt like they gave me room to shop for what I needed but was close by to assist and answer any questions that I had. Delivery was on time and worked well with my schedule.

Awesome service! Delivery was on time and delivery men were careful with the furniture. They were very nice. Overall…. my only complaint is the furniture at Ashley is pricey! I really like the furniture I bought. It’s very comfortable and looks good!! Only time will tell the quality for the price I paid for the furniture I purchased.

Kyle was amazing he was patient with us even tho we wasn’t ready to buy he also answered all our questions and we will be back to ask for him

Great customer service! They are very knowledgeable of all their products and made sure we found exactly what we were looking for.

Kyle was great, had me buying the entire store! I'll be back, thanks!

Sharon was very helpful in getting my comfy recliner delivered after issues with the warehouse. I may go back to order even more things for my new house!

Great service and help. Tytan was amazing. Knowledgeable but easy to handle our issues. 5 stars!

My furniture was delivered with holes in the fabric and has yet to be fixed.

Chose to pick up dresser myself at the warehouse off camp creek Pkwy. Personnel at front desk was rude. Personnel putting furniture on my truck was evasive showing me the item completely still in box. Inspection of item at home closer and it is damaged in 3 different places. I will never purchase from them again.

Chairs are not as good quality as we thought

Today I went in to Ashley in douglasville and had the pleasure of working with Kyle. He was very patient and he also was very knowledgeable of the different furniture!

Met me at the door with a warm hearted smile. Great customer service!

Kyle was Great!

Great customer service

I just picked up living room set at Ashley in Douglasville, GA. I worked with Kyle M. purchasing this set. He made the process so seamless and effortless. I would highly recommend this store!

Kyle was great! Walked in at closing time and he stayed an extra 30 minutes to help us make the right decision. Highly recommend coming in and asking for him.

We had a great shopping experience with Kyle @ Ashley! Thank you!!

Do not buy from Ashley furniture store, they do not accept returns. I recently purchased a $3000 sectional, they sent me four pieces in boxes and one piece with being unboxed. They delivered my furniture and did not set it up just left it in the middle of my floor. I was not home at time of delivery. They sent me a floor model and has all types of stains on it. They keep saying they can do nothing about it. This is terrible customer service when I am paying that much on piece of furniture. Now I am left with a piece of my sectional I cannot use and paid for. I will be taking legal matters!

Tina K. was AMAZING, helpful, and patient with me. I had a wonderful experience today at Ashley.

(Translated by Google) Gentle (Original) Amable

Kyle M. was excellent and extremely helpful. He assisted in helping us visualize how the furniture would lay out in our room. We will definitely be coming back in the future. Thanks Kyle

Kyle was very patient as we had a lot of questions. He was able to help us find the perfect living room furniture for our home. If you ever visit Ashley Furniture in Douglasville ask for Kyle!!

Tina was great. 👍👌👍. She was exited to show us around not pushing compleat attention on our needs. Overall best sales experience I had.

Tytan was such a delight. Very professional and helpful.

The store and overall experience was amazing. Tina came and she sold us our dream couch. She put so much time into explaining everything for us. Would definitely recommend.

I had a great experience with Sharon. She was very helpful and with explaining everything.

Our sales associate, Sharon was knowledgeable, courteous, and helpful; thr trifecta :-). Sharon is awesome.

Teka and kyle were amazing helping me with a smooth buy.

Kyle’s accompaniment with customers is very professional and helpful. He set us up with a great deal of picking one of the best furniture sets! Totally recommend his service just in case you need help.

Bought my dining table at Ashley Home Store and the sales clerk Tina was very friendly and helpful definitely going back to grab some more stuff and I definitely recommend everyone to go shop there because the prices are reasonable and the sales clerk Tina Will get you right.

Ty was very helpful with me & my wife needs

Kyle was great! Very friendly and professional! Jeremy was also a great help! Super great experience! Thanks guys!

Q is a wonderful sales representative. Ashley has great and long lasting furniture.

Kyle at Ashley Furniture in Douglasville was amazing. He greeted us at the door, but didn’t hover. He was extremely knowledgeable and helpful.

Q was awesome and helped us with everything we needed. Go check him out

Jeremy and Kyle were top notch. Came in just for a Quick Look walked out with a very comfy loveseat.

A was very helpful and made suggestions that helped me out a great deal.

Q was able to answer all of our questions and was eager to assist with our first time buying furniture.

Q was a rock star from our first steps in the store.

Kyle at the Douglasville store was amazing.Customer Service, knowledge about all the furniture, personality and attitude were a 10. Kyle is definitely top tier!!!!!

Ashly furniture walk through was nice to go in and look at they wonderful furniture ask for Tina she will help you look for that nice looking furniture they were really nice

Enjoyable furniture buying experience with no pressure. Ty was knowledgeable and patient. Can’t wait to get my new rooms! 5 star service.

Tytan, was exceptional and never showed any signs of pressure like some sales people. Great energy and personality with excellent customer service. Please go see him if ever at Ashley Douglasville, Ga.

The service was very good

Helped by Marquette, Great service. Friendly. Definitely recommend!

Tina and duncan did an amazing job selling us our living room couch. I would highly recommend visiting the douglasville store to buy from these two. Thanks again for the great purchase :)

Had a great experience on my very 1st visit to this location! The staff was wonderful expecially Tina K. Will definitely be back to shop with her again!

Sharon and GG , were amazing! They helped us within a great amount of time and got us in and out ! They were sure to mention any and all available discounts to insure I got the most out of my purchase ! Would def come back to this location again ! Jeremy was also great with greeting us at the door

My experience working with Tina was great! She was friendly, not pushy, and got me the couch I really wanted at a price that fit my budget. I’ll come back and shop here anytime.

Tina was amazing at helping me find what I needed and what was most comfortable for me. I’ve bought from Room to go before and this was a way better and warm experience

Tytan from the Douglasville location was a pleasure to work with. He was very professional and ordered me everything I came in the store to buy. If you ever go into that location ask for him!

I walked into the store and was greeted by Tytan. Very respectful and helpful young man. Tyran helped me with my purchase and got me out of the store in a timely manner. The receptionist was also very pleasant and made my time in the store pleasant. I will definitely be back and recommend this location to my friends. Thank you, L. Smith

Titan was very helpful!

Tytan did an amazing job working with us on our order. We would highly recommend working with him.

Great experience, Great price, Great furnitures. I have a great help from Demar

Tina was great with helping me find my dream bedroom set! It was on clearance but very well kept and a wonderful price! Thanks so much!!!!

Expert sales representative (Kyle), coupled with professionalism from the Manager. Definitely one of the finest sales representatives I have worked with.

Que did great with helping us find a great mattress!! Thank you so much

Great experience!

Love the experience, very lovely friendly, Tina was amazing. Very helpful

Q was amazing, patience was indescribable. He went beyond my expectations. Customer service truly beautiful. THANK YOU Q

Great purchase experience

Bought a new couch chair and ottoman and Tina was amazing and so helpful and patient.

Tina was very helpful today as we walked in to looking for furniture. She answered any and every question we had and was very insightful. She did not pressure us and gave us the space we needed to make an acquire decision.

Kyle was amazing! No pressor from Kyle but was available to Anwser any questions we had! Highly recommend asking for him!!!

This store have beautiful furniture. Love how they have the rooms set up. I was able to visualize the furniture pieces in my space. I was able to find what I was looking for . I will be back and I would to give big Thanks to Ms.Tina. She made my buying process a breeze.

Kyle was very helpful in finding furniture for our new home! Thank you!

Sharon you rock boo!! You did awesome especially with it being your first day!

Kyle was amazing , helped my mom all through her shopping and buying . He came in early the day we needed him ! Best in the business !

Great experience shopping for what we need for our new home. My wife and I enjoyed the amazing service of Jeromy, he help us find the exact item we’re looking for.

Mrs. Gg did a wonderful job helping me with a solution to a current problem and helped assist me all the way through!

Que went beyond expectations and provided excellent customer service . Great job and highly recommend future business with him and Ashley furniture

Kyle was very professional and friendly. He was very patient with my wife.

I love this Douglasville location! Tina helped my spouse and I out so much. Tina was knowledgeable, friendly and honest. We were able to get the living room set we were looking for. Thanks Tina K!

Tina is the most amazing personable intelligent insightful Sales Advisor I have ever had the privilege to meet. From the time I stepped through the door until I signed my paperwork, she was with me every step of the way making me laugh with funny stories then showing me an interest furniture piece that I hadn’t even thought about. She is so wonderful! Do yourself a favor and visit Ashley in Douglasville and ask for Tina because she will take great care of you! Give her a BIG raise!

Great services, will shop with Kyle again.

Great customer service and overall buying experience.

Demar and Jeremy were extremely knowledgeable and helpful with my change in order and new purchase.

First time at Ashley store! Very impressed especially with Tina , very patient and knowledgeable of items in the store .

Tina

Customer Service was great!

Demar was great, polite and attentive!

Kyle was super friendly and helpful, the whole team was great and I had a very positive experience!

This is my second time purchasing furniture from the Douglasville location. The staff is always friendly, accommodating and knowledgeable. I highly recommend this location

Fast, easy and no hassle. Thanks, Kyle!

Kyle is an excellent sales person, he was very helpful and patient with me. Great customer service experience. Keep up the good work!

Tytan was very professional and knowledgeable about his job educating me about the furniture's. Great job sir

Tina was a huge help

Kyle was amazing thanks for the sale!

Went in looking for living room furniture. Demar was very helpful and friendly. It was my first time in this store and walked out happy with my purchase.

Jeremy was patient & addressed all my questions. I left confident of my furniture & delivery.

Que was so nice and super prepare to answer any questions we had!!!! Great customer service. :)

Tina was very professional. I originally came to just browse, she gave me space to look without crowding me. But was right there when I had questions. I did leave and checked a competitor but customer service and quality brought me back to purchase from Tina. Thank you

Kyle was very professional and assisted me pick out the best and affordable pieces for my new home. Amazing experience.

Que was extremely helpful and personable. He made the visit very easy

Kyle was very professional. He was willing to give us space and let us look but was there as soon as we needed a question answered. 10 out of 10 recommend Kyle!

The customer service was great. Tina was very patient and knew the products. I would recommend this store.

“I’ve had the pleasure of interacting with Kyle multiple times, and his customer service is always exceptional. Every time I visit, it’s clear that Kyle has built a strong rapport with his customers—people literally ask for him by name the moment he walks through the door! He goes above and beyond to ensure that everyone feels welcomed and well taken care of. If you’re looking for top-notch service with a personal touch, Kyle is the person to see!”

Kyle is a pretty awesome sales associate! He’s patient and very helpful.

The store has a beautiful collection of bedroom pieces. We were welcomed and assisted by Kyle. He answered all our questions and provided an overall nice customer service. Yes a purchase was made.

We got our dressers and side tables from Ashley’s. Kyle was the associate we worked with, and he was very nice and knowledgeable.

Greta customer service , very friendly and very easy process!

Tina' s customer service was great!

Thanks to Kyle I got everything me & my family needed . He’s great I highly recommend you ask for him

Tina K. was a peach to work with, and the facility is very comforting. I never felt pressured, even after not purchasing on my first visit, and everything went smoothly. We will definitely buy from Ashley again, and hopefully work with Tina during the process.

Great experience!! Super helpful and super patience (we tended to change our mind quite a few times). Tina was so very helpful and attentive. She helped us with the getting the best deal (believe me, we shopped around) Thank you Tina! Keep up the fabulous service.

Hubby and I came to buy a new bed and had the best service. We weren't bombarded the moment we got there which was great. We walked towards the beds and then Que walked by and asked if we had any questions or concerns about the beds. He wasn't pushy but gave us knowledge about each bed and type so we could decide what worked best for us. He then told us to try them all out and come find him if we wanted to know more. I appreciated the privacy of being able to talk to my husband and allowing us to make the decision without influence. We came back the next day and ordered our king size bed with Que because of his service and we found a bed we loved. Definitely going back next time we need more home furnishings.

Very informative.

Nice understanding salesman

Kyle is friendly and professional and made my purchase easy

When you come here see Kyle he have one of the best Customer Service and he a chill dude.

Kyle made sure you got my business, the website wasn't working properly, 10 minutes after walking into the store Kyle Morgan, found my items in stock and closed the sale.

Q! Did a great job! He made sure I got what I wanted and made sure it was great quality!

Q has been very knowledgable, kind and helpful with my purchase. He answered all my questions and reassured me about the value in my Ashley's purchase. I truly recommend him for assistance with any furniture needs

Kyle is wonderful

Excellent salesmanship. Probably the most pleasant furniture buying experience I have ever had. Tina did a great job, really got into helping us decide what we wanted and picking out a furniture set, decorating advice, great sense of humor, never thought buying furniture would actually be fun…

Kyle did an incredible job helping me pick out my couch and recliner today. Very good customer service and I'm looking forward to my delivery.

Today my fiancé and I went into Ashley Furniture to just look around. When we walked in Kyle greeted us and when we mentioned we were just browsing, he did exactly what we wanted him to do… NOT HOVER over us! We really didn’t expect to buy the couch, but looking around and realizing how uncomfortable our current couch is… We went to talk to our favorite person Kyle, he got us the best set and bang for our buck! My fiance is a Michigan native, so was another associate there, Ms. Tina! It was lovely to feel like we were home 🫶🏼 Thank you Kyle and all the Ashley Furniture staff 😊

We’ve bought two living room sets from this store in the last 5-6 years and have been really happy with the quality of both. The sales associates are knowledgeable and personable.

Tina was amazing!

Salesperson was named Kyle. Was very helpful and process was simple and easy. Will shop with him again and definitely recommend

We came into this Ashley furniture needing a bedroom set but kind of “custom” setup. Kyle was friendly informative and efficient. This has been an amazing and easy process. 10/10 recommend!

Kyle gave us great service at Ashley today! He was very helpful & informative on the whole process. I highly recommend Kyle and Ashley Furniture!

Everyone was so professional and knowledgeable at this store location. Tina really showed her patience with me in finding the perfect couch for my new home. She is a godsend! Teka was very kind and displayed great customer service as well! The best!

We were looking for bedroom furniture. Demar was very helpful and pleasant. After visiting a few other furniture stores in the area, we decided to come back not only for the price but for the experience. It was a very simple transaction.

Ty did an excellent job helping me with my purchase.

Tina K is absolutely wonderful. She explained how to measure the furniture to ensure we had the best pick for our home. Amazing sales person!!!

Kyle was great

Tina was absolutely amazing. She made our furniture search a breeze. Would highly recommend!

Tina was great. Sold us our living room and bedroom suite. Truly professional and knowledgeable.

Q was AMAZING during our time shopping here! Informative but not pushy. Always there when he had questions. Allowed us the time to look around without any hassle! First stop and we were SOLD!

Everyone here is so kind and helpful, especially Tina!

Kyle gave us top notch service at Ashley today! He was informative and helpful when we were shopping for a new mattress. He ensured the entire ordering and financing process went smoothly. I highly recommend Kyle and Ashley Furniture!

Tina and Dunkin, thanks for making our shopping experience a pleasure.

Kyle at Ashley Furniture store was great from the beginning to the final sale! He didn’t pressure us or anything and even went above and beyond looking for something we had asked for, but they unfortunately didn’t carry. We’ll definitely be back and look forward to our new living room furniture!

Kyle was our sales rep & he was great! Always a great experience with him.

If you like paying up front to wait 2 months for a sofa this is the place for you.

Miss Tina was so friendly and easy to work with as she help made our needs and wants come true.

The staff here was great.

Tina was helpful, informative and made the process very easy. 5*!

Great service by store manager quick and painless with great service and prices

Tina was great. Took care of our needs and helped us understand the process along with all our options.

I previously purchased a bedroom suit from Ashley's and this time around I purchased a new sectional. Kyle was the sales rep I worked with, and he was amazing! My kids were with me while I shopped and he made sure to entertain them through the process which Moses sales reps won't do. He went the extra mile for us. I'll definitely be a repeat customer again

Kyle was professional knowledgeable and very helpfully completing my purchase that k you for a great experience

Real great customer service. Kyle is the best, so patient, even though we got there so close to closing time. He went above and beyond to help us out with delivery logistics. Will shop there again

Title: Exceptional Customer Service by Teka and Kyle at Ashley Furniture! Review: ⭐⭐⭐⭐⭐ I recently had the pleasure of shopping at Ashley Furniture and was absolutely blown away by the exceptional customer service provided by Teka and Kyle. From the moment I walked into the store, both Teka and Kyle went above and beyond to ensure that my experience was nothing short of perfect. Teka greeted me with a warm smile and an eagerness to assist. She was incredibly knowledgeable about the various products and took the time to understand my specific needs and preferences. Teka's expertise and friendly demeanor made the entire shopping process enjoyable and stress-free. She offered valuable insights and suggestions, ensuring that I found exactly what I was looking for. Kyle was equally impressive, demonstrating a deep understanding of the furniture pieces and their features. He was patient and attentive, answering all my questions thoroughly and providing detailed information about each item. Kyle's professionalism and genuine enthusiasm for helping customers were evident throughout our interactions. Together, Teka and Kyle made a fantastic team, delivering a level of service that is rare to find. They were not only efficient and knowledgeable but also genuinely cared about my satisfaction. Their dedication to ensuring a positive customer experience is truly commendable. Thanks to Teka and Kyle, I walked away with beautiful furniture that perfectly suits my home and style. I highly recommend visiting Ashley Furniture and seeking out Teka and Kyle for an unparalleled shopping experience. Their exceptional customer service has earned my loyalty, and I will definitely be returning for future purchases. Thank you, Teka and Kyle, for making my visit to Ashley Furniture a memorable and delightful one!

Kyle was very helpful. Thanks Kyle

Kyle was great. I am happy with my purchase. I will come back again.

Kyle the sales associate was polite, friendly, and knowledgeable about the products I needed. Even threw in 4 tempurpedic pillows in at almost no cost after purchasing a 6300 dollar tempurpedic mattress.

Thank you Kyle! Great customer service and people skills. Helped find my mom some furniture for her new place. Come see Kyle for your home furniture needs at Ashley!

Had a very great experience with Tytan from the moment we walked in. Gave us time in between selections to make a decision. Did not hover. Answered all of our questions. Overall amazing experience and left purchasing what we came for.

We found exactly what we were looking for! Kyle was amazing and extremely helpful.

Kyle was super helpful!

See Tina. She was a great help.

Amazing service! Kyle was great!

Kale Was great

Tytan was very knowledgeable and helpful! Great customer service. Manager Duncan was awesome as well!

Tina, Kyle and Rachael customer service was outstanding!

Great costumer service thanks to kyle

Tina was great and helped my husband and I find a couch super fast! Great customer service!

Kyle is awesome! Extremely courteous, helpful, and he made our experience a complete breeze! Thank you Kyle :)

I visited the store today along with my mother and instantly Mr.Kyle assisted us with a wonderful attitude! He found me a wonderful bedroom set immediately after I gave a brief description on what I was looking for. I am now scheduled to pick up my bed at the beginning of next week all because of Mr.Kyle! Thank you so much!

Kyle made my experience so welcoming and easy. He assisted with all of the changes I made after I thought I knew what I wanted. He worked with me the entire step of the way. Duncan assisted with a couple of my questions as well, and they were both fantastic! We will definitely be coming back.

Thanks to Mr. Kyle we found our new couch set and table and he was fast and efficient and patient always would recommend him.

Very helpful.

Kyle was amazing! Helped us with all our needs! Made everything super easy and super fast!

I walked in knowing what I wanted and Kyle met me as soon as I entered the store. He was very friendly, listened to what I wanted, was helpful with all my questions and made the process fast and easy. I’d recommend working with Kyle. He and his store manager were very personable and awesome!

Very easy experience, no sales pressure. Everything explained well for warehouse pickup. Very friendly staff (Tina).

Kyle was really friendly and super helpful and efficient. Our experience in store was great!

Excellent service from Titan, store manager was awesome also

Tina provided excellent service. Highly recommended.

I found a great deal on my kitchen table. I have worked with Kyle and had a great experience

Greeted as we walked in the door and very helpful throughout the process.

Tina was an absolute pleasure to work with!! She was so knowledgeable about the products and extremely kind and NOT pushy at all. We left to look elsewhere and came straight back to purchase from Tina. Duncan, the manager, was very kind and helpful as well. Overall, all of the staff were great! Great experience and will definitely shop here again!

Tina was extremely helpful. Also, while I was waiting on Tina to finish up with a client, The store manager Duncan came over to make sure someone was helping me. He even offer to step in to help me along while I waited on Tina. All of the staff was pleasant, professional, and very helpful.

Great service very helpful and pleasant. Great prices too,ask for Demar he will take good care of you.

I could not have been more pleased by my experience here! The employees were so very helpful and patient while my wife and I looked through their catalog and answered every question we came in with, plus a few we hadn't considered. I will continue to shop here and if you need furniture, stop here first. Big shout out to Tina, who was very knowledgeable about their selection and gave us great service.

Tina was great to work with!

Kyle was absolutely amazing! Due to my own personal issues I was feeling down when I came it the store. Kyle greeted me with a smile at the door. He asked what I was looking for, he showed me options. He was informative, patient and kind! Thanks Kyle

Go see kyle great customer service Great deals Great help !!!

I had an excellent experience at this Ashley location. Tina is very kind and made everything very smooth and simple for me.

Tina Kochan the salesperson was very helpful

Tina was very helpful with my purchase. She carefully reviewed the products with my husband and I. This was a positive shopping experience. The staff even entertained my 7 and 8 year old boys.

Our salesman, Kyle, was friendly, helpful and very patient with helping me select our furniture and mattress. Quick and easy experience! Will definitely keep his business card!

Tina and Antonio at the Douglasville location were both a pleasure to work with! I would recommend this location and these amazing individuals to anyone looking to purchase furniture! They were patient and very knowledgeable and helpful!

Worked with Kyle today in Douglasville. We were on a time crunch so we had to fit a lot of shopping in one visit. Kyle wss awesome and took the time to show us the pieces we were looking for and go over different options. He was patient and knowledgeable and ultimately, we were able to leave with 2 living sets and dining all set for delivery within the week. Very happy with the experience.

Kyle was great in helping us pick out our living room and dining room furniture for our new house! He was so attentive and offered great advice. We were in and out within an hour. Great service

I would not suggest shopping at Ashley if you want any type of competent furniture delivery experience. The salesman we dealt with was fantastic. That’s the end of anything that resembles a decent experience. We were told the furniture would be delivered on 6/20. On 6/15 we were told one portion of a sectional would be missing and that one missing piece would be delivered ASAP (no date given) . On 6/18 another phone call informed us that now we also would be missing a portion of our bedroom order and that NONE of the sectional would be delivered because, ironically, they do not deliver sectionals in sections. The missing pieces are supposedly being delivered to the warehouse on the same day that our furniture is scheduled to be delivered. Instead of even offering to reschedule a complete delivery for the next day or the day following, I was told there will be (at least) 2 deliveries an unknown time apart. They said they were “unable to give an estimated delivery for the missing pieces” but it is likely to be after July 2nd. 1 out of 10 (1 instead of 0 for the sales guy- otherwise it’s a total 0). Definitely would not recommend. Certainly will not do again.

Great service from Kyle, we’ll be back.

Kyle and Duncan were very helpful and patient. They let us look at our pace and when needed walked us all over the store.

My visit to the Douglasville location was amazing! Ty helped us throughout the entire process. He is very knowledgeable and professional. He made the visit well worth it!!! Delaysia was just as awesome. She was a pleasure to talk to as well (my bday twin) lol. Awesome team!!

Kyle was very helpful and attentive, helped me find exactly what I was looking for

Kyle was my sales person, he was very helpful and professional. Thank you Kyle

Awesome deal, Tina was great!

Had a great experience with Kyle and the rest of team!

Que was one of the representatives who came to help us when we were at Ashley’s. He gave us details about their discounts, walked us through each step, and explained everything very clearly. He was very patient and made the whole experience much easier! We will definitely be coming back!

Greeted immediately. Invited to wander on my own to browse which was outstanding! Once I was ready for assistance in sofa selection, Tytan was a great rep. Made alternative suggestions when I had doubts, knew the floor n catalog selections well. Very knowledgeable. Look forward to delivery.

Great service. Went in to find a dining room set. Our associate was Kyle. He was excellent. Didn't rush or pressure us to buy. Very friendly and upfront on the price. Happy with our purchase.

We worked Que today, and he was absolutely amazing. Que went above and beyond! He is very knowledgeable and super personable! Highly recommend Ashley Furniture (Douglasville) and Que to help get you what you’re looking for!

Kyle was great! We came in for a recliner and left with an adjustable base for our mattress. Super excited!

We had a wonderful experience. Tina was very friendly & helpful.

Just purchased an Abinger Sleeper Sofa with the Help of Tina. She is super friendly and knowledgeable. Great customer service and I will definitely back to check out the floor clearance items. Super good deals.

Just Purchased a sleeper sofa and the Customer Service was excellent Kudos to Tina she is very knowledgeable and super friendly. Thanks again

Nice , friendly and professional. No pressure and worked with my budget . Thank you Tina - I will be back to work with you again for my next furniture needs

Tina was awesome and made the entire experience a breeze! I knew what I wanted and she didn't waste any time with needless upselling or marketing only focused on getting me taken care of!

Great experience I love the couch I got

Great service and staff

We process was easy and Kyle was helpful! 😊

Great experience! Tytan was amazing. He patiently answered my many questions and helped me with my selection. If you visit the Douglasville store, please ask for him! And, Duncan (Manager) is a stand-up guy!!!

Everyone was so helpful and not pushy at all. The store manager and Que went above and beyond. They answered all of our questions and we left with furniture for 3 rooms!

Great Customer Service with Kyle!

Tina was fabulous!!! She knows her products very well. She was very detailed and patient! She’s didn’t haggle us and gave us space to view any and all products! Love to ship with her as my sales rep! Please ask for Tina when you ship at Ashley Furniture, your experience will be amazing!

I was looking for a dinning room set for a while. Found one I loved at Ashley’s. Tina K. was super friendly and helpful 5/5

Great service at Ashley today. Found the right recliner package for our living room. Duncan and Delmar were great!

Tina K was the best! Very personable & friendly. Great experience at Ashley Furniture

My husband had hip replacement surgery and we needed a recliner that day. We were greeted immediately by Kyle and explained to him what we were looking for. He took us over and showed us several in the color I was looking for. We purchased it and came back with my son to pick it up. The Staff was very helpful and kind.

Tina is a wonderful salesperson. Very pleasant and professional. She has a personal touch!

My experience was Amazing from my phone call withTeka and then Kyle . They both provided stellar customer service from beginning to the completion of my purchase ❤️❤️❤️

I knew what I wanted when I went in. Tina K. Was great. She did not pressure me to buy something else. She was very kind and professional. She knew exactly what she needed to know about what I purchased.

Kyle was great!!

Just stopped by Ashley Home Store looking for a recliner. Thanks to Kyle we found exactly what my wife was looking for! Definitely a better selection than Rooms To Go! Quick options for delivery and expert knowledge on the whole process.

This Ashley Furniture was fantastic! Everybody was friendly especially Kyle. He was very thorough about explaining the store and the different types of recliners that they have. He made the shopping experience smooth and easy. I definitely recommend this store for all furniture needs!

Great experience at Ashley! Tytan was awesome!

Tytan was the best! The manager Duncan was also great!

Ms Tina, was so patient and informative. She stayed with me after time for her to get off. SHE ROCKS!!!

Kyle was very efficient, polite,and courteous at all times!

Kyle was patient and incredibly helpful! He honestly made it pleasant experience.

2nd time visiting the Douglasville store and I must admit just absolutely awesome customer service!!! The store atmosphere had great vibes and welcoming from floor reps to management! Today a young gentleman “Tyson” was so attentive to my wants and very very helpful! Thank you for your awesome pleasantness😊

Nothing but great experience with staff here, especially Q and Tina. I will be back for more furniture with them

Kylie was Great helped us with everything made us feel comfortable great Sales man we total was ready to purchase

Tina was awesome. She was very informative and attentive to my needs! I purchased everything I needed!

Ducan, Delasia, Tika, and Kyle were absolutely amazing. They were very knowledgeable in answering all of my questions and provided exceptional customer service. I cant wait until my furniture arrives. Thank you guys so much!!!!

Exceptional service at Ashley furniture. Ms. Tina was an awesome professional at the Douglasville store. Very patient and offered excellent decorating tips. Great place to buy furniture.

Kyle was a very kind man who helped a lot.

Kyle was very friendly and helpful. Listened to all my questions and requests.

Kyle was fantastic. He was very informative and helpful.

Ty is an exceptional store associate at Ashley Furniture Store. He exuded professionalism & attended to every need inquired.

If you need quality furniture, stop into Ashley Furniture and ask for Tina…

I had a wonderful shopping experience with Demar R. It was so refreshing to have a salesperson who listen to me and found exactly what I wanted and needed. Samantha took really great care of our financing needs. I love this store and staff! Heart.

Great experience working with Tina. Quick and efficient.

Titan was a pleasure to work with. He was very knowledgeable about all the mattresses and helped us make a decision. We would definitely recommend him!

Definitely ask for Marquette "Q" Williams (off Tues & Wed). He was awesome with us, very patient and helpful. I will definitely be using his assistance when I go back for more stuff. The store is so clean and the setup lady is great at what she does to, everything is on display to see it.

Let me tell you!! Go see Tytan in Ashley in Douglasville GA! He help me with the purchase of my new bedroom furniture! Great energy 😀! I will be back for other pieces soon 😁

Outstanding customer service. Tina made my shopping experience smooth.. truly professional from beginning to end …

Kyle was great from the jump warm greeting as we entered and was determined to have us leave with what we came to buy .. thanks again Kyle

Kyle (Douglaville branch) was a great help. He ensured we got all we wanted within out budget. Thank you!!!

Kyle was very professional

Que had the best customer service all the way around!! Thank you, sir 🙂

My home furniture store, always satisfied!

Wonderful experience! Ty was our sales rep and he was very helpful and patient. Not pushy at all. The store had a great selection and we were able to pick out a beautiful bedroom set without any issues.

Demar was very helpful.

I would highly not recommend!!! Their financing company is a fraud!! I personally don’t leave reviews but this situation has me pissed off. If I could give them a zero star I would. I and my family will have nothing to do with Ashley’s ever again. After spending $15,000.00 in the last 2 years. Go to your mom and pap store that has better customer service and better quality of products!!

Had a wonderful experience this young man Kyle really help me with everything I need I will be back

Kyle was amazing! His customer service was top notch

Tytan was our sales rep and he did an incredible job! He was knowledgeable about the products and patient with my wife and I. He explained the financing to us and we completely understood EXACTLY what we were paying for. I definitely recommend asking for Tytan if you want to feel safe and a have a peace-of-mind about your purchase!

Kyle was very helpful the entire process!

Kyle was very helpful & patient, made the whole process very easy

DeMar thanks for your help

Kyle was our sales person. He was very informative and provide us with exceptional help! Thank you Kyle

Tytan is awesome!! Really helped me out.

awesome customer service

I had a great experience when purchasing from Ashley's in Douglasville. Tina was excellent and very patient. I would strongly recommend her if visiting this location.

Que was Very helpful and very nice did not take long at all

Titan was exceptional in his role. He provided us with a comprehensive overview of the beds and mattresses we were considering, including detailed pricing information. His demeanor remained pleasant and accommodating throughout our indecisiveness.

Q was awesome. Great customer service.

Tye was exceptional. He was very patient and made sure I was completely happy with my purchase.

The best service ever, went in store not expecting to get much and received everything!!!! Quita helped me navigate through the designs and her and Duncan were able to get me what I wanted and more…. They are the greatest…

Just happen to stop by Ashley Furniture and was helped by Mr. Q today. Very nice, very helpful and friendly. Great experience working with him and will definitely come back again.

Very disappointed in how an incident was “handled” at this location.. after spending almost $5000 within the month on furniture here. They definitely lost a customer when this occurred.

Fantastic experience! Love our purchase and loved working with Tina.

Came in and found just what I was looking for. Tina K. was a big help. Great customer service and manners. Will be back.

From the moment we walked in ,we were greeted by Tina ,she was very welcoming and knowledgeable on what we were looking for. We are new to the area and looking for furniture,she gave us a little history on the store that we thought was a nice touch! We will definitely be back for the rest of our furniture,good quality ,friendly service and affordable.

Tytan was excellent. Great customer service, helped us find exactly what we wanted. Never pressured us into purchasing, gave us space and time to decide. Great job. We will be back.

Tina assisted us today, she was fantastic! The store was clean and lovely to browse. We will be back for future furniture needs

Hello we got wonderful service from Marquette “Q” Williams he did an excellent job!

Ty was the best. He helped me furnish both my Bedroom and Living Room at a good deal. Quality pieces. Great customer service.

Tytan was very professional and knowledgeable about the pieces on the floor. He helped my husband and I find exactly what we were looking for. 3 rooms furnished today! Would highly recommend, love our new furniture.

Tina was awesome. Friendly, knowledgeable and efficient. Much better than Rooms to Go.

Easy, fast and friendly. Tina made ordering my mirror a breeze 💙

Tina was super sweet and helped us find exactly what we were looking for within our budget!

When I tell you this location was amazing when we walked in the manager was so friendly and nice energy was amazing … the gentleman who helped us was AWESOME he was so nice and listened and didn’t rush us to buy something like between those two we bought the couch with no concerns … I even called today about the email being wrong and the young lady Tasha I believe her name Is was even so sweet about helping !!! No attitude when I say I will recommend them everytime !! I will deff go back for my next piece !!! Thank yall and I’m so sorry I forgot yall names

Great experience and Tina is an excellent sells person!

Tytan was a wonderful salesman. Very helpful and knowledgeable.

I have a fantastic experience. Roma was absolutely wonderful to work with.

Tytan definitely did a great job helping us today.We made a purchase in 30 minutes!!!!

Favorite store by far! I can’t wait to get my dining table set I’m coming straight here! The office manager and ladies in the office are all so wonderful with their jobs and always help with a smile. Highly recommended!

Tina was extremely patient with us because I couldn't make up my mind as to which piece I wanted. She told us to take our time, that there was no pressure. We will be returning to Ashley's.

Tina was amazing!! They are very quick and thorough, and very knowledgeable!

I had the best experience he took time with my husband and myself didn't rush or pressure us into buying anything I will definitely be buying all my furniture from you

Kyle was amazing! I found 2 recliners on clearance for a great deal. He even helped me load them so I could take them home today. The whole staff was super helpful.

I actually love Ashley Furniture.. it’s good quality that will last for years 😁..Love it! Great location in Douglasville!!! Prompt and quick service

Great service! Unfortunately they don't deliver to the rural towns of Middle Georgia so we found our couch elsewhere. We do have other furniture they we have purchased in the recent past and we have enjoyed our furniture so far

Tytan R. Was a wonderful salesman and very knowledgeable of the Ashley and Tempurpedic brands. He provided excellent customer service!!!

Kia was exceptional really appreciate his help. Very professional, very kind and very courteous.

Tina was amazing!!!!

Tina is the best!! So welcoming and informative! Very knowledgeable, kind and went out of her way to answer questions about the variety of amazing mattresses Ashley has to offer! Great expericence!!

Tina was such an amazing help and truly awesome at her job wonderful and so kind

I really appreciated Tina at the Ashley’s store in Douglasville. She followed up with me about a product that I really wanted. It seemed as if it was not going to happen and I was getting false promises. Tina actual did her research on the product I desired and actually followed up with me. I ended up getting the patio set I desired. Thank you Tina for being hungry to win in helping me get what I wanted. 👊🏿💵

Great selections and customer service.👍

Ty was great! He listened to me and heard what I needed and had me ready to go in no time! Best personality ever!

Quits Quitta great ! 5 stars

QUITTE WAS AMAZING!!

Tytan was great , I appreciate the customer service .

Had a wonderful experience shopping furniture and Tina is an amazing sales person.

Q was great at the store to help me get the best bang for my buck! Bonus...those delivery guys are fast and clean up after them selves. Highly recommend this store

The sales associates were very friendly. Marquette “Q” Williams was extremely helpful and proficient in explaining the in’s and outs of Ashley’s furniture delivery process as well as the furniture upkeep/maintenance team that comes out to clean. Very well stocked facility and a awesome staff.

Excellent customer service. Tytan R. exemplified the epitome of patience, knowledge and extraordinary customer service . Will definitely do business again at this location .

Had a great service today. Tytan was great with explaining all the items in the store i was interested in. They also gave my daughter crayons and a coloring sheet while we talked which was great, definitely will be purchasing

Tina and Dalaisia were very great and personable! When you go to Ashley definitely ask for Tina!

The Worst service I ever experienced in my life is with this store. Poor customer service and general service from managers to the sales representatives. First, after paying for my couch they kept changing delivery dates for more than 7 times and that messed up all my plans for thanksgiving. When it was finally delivered, they delivered the wrong one(2 opposite sides not the way we saw it displayed in their store) and almost try to put the blame on us that that was what I ordered if not that I had my proof. Secondly, up till date I paid for extra throw pillows which up till now have not received it , am talking of order placed and paid for since November , 2023. Manger says it not part of the order , I should him receipt where it shows I paid for it (extra throw pillows) and also sale rep that attended to me confirmed that because it was in the receipt. I have been there to take my throw pillows for months and they kept turning me down and they never make a refund of that extra payment. Bunch of criminals. This store is not the store we use to know, because I was about to make my order at a better furniture store before my uncle convinced me that we should try Ashley. Ashley unfortunately defrauded me

Tina was an absolute pleasure to work with while deciding on living room furniture!

Demar was so very helpful, knowledgeable, and patient.

New management and team. Incredible customer service. Ask for Quitta!

(Translated by Google) Titanium (Original) Tytan

(Translated by Google) Titanium (Original) Tytan

My husband and I stopped in today to purchase an oversized chair and ottoman. Our salesperson Tina was very knowledgeable and personable. She made our experience enjoyable with a low pressure approach and efficient manner.

Antonio worked so wonderfully to insure we have options of how and when we could pick it up. Was so willing to work with our busy schedule. All around great place to buy from 😊

Tina K was awesome! She was very informative and attentive to our needs,helped us pick out the perfect table for our dining room.

Bought our second couch today, it took Tytan all of 5 minutes to show us the couch that we would fall in love with. Somehow the team knows just what you want! I’ll be back again.

Que made the experience easy and smooth !

Tina knowledge help me feel like my money was well spent.

Demar is an excellent salesman. He created us when we walked in and very helpful!!

Tytan was our sales guy. He made the shopping experience incredible. Very professional knowledgeable and kind. Highly recommend.

The service was amazing. Ask for Tina. She was so sweet and knowledgeable about our selections. We won't buy from any other store!

We worked with Tytan today and he did a fantastic job guiding us around the store, giving information on different pieces, and getting us settled with what we needed. Hands down the best representative we’ve worked with while shopping for furniture and fun to hang out with for the day.

Very helpful people. Top notch high quality furniture. Great selection. A must see. Thanks Ashley furniture!

Great service from sales person Tina K.

*2nd edit* I’ve had my daughters bedroom suit for 6 months. It’s beautiful and she loves it. I never did receive the bed slats, so my husband had to make some. * I have not received the bedroom suit yet, it will be delivered next week, but the experience that we had at the store was great. The salesman that we worked with, Que, was very helpful and quick with the details of the sales and prices of items. It wasn’t a “high pressure” experience, like you often feel in furniture stores. He just patiently went through the store with us, helped us select the right options for our needs, and stored everything in the system for when we were ready to come back and “pull the trigger.” A week later, we returned and Que remembered us and the items we chose. We then confirmed our choices and the check-out process was so quick and easy and painless… none of this last minute fee fee fee or add-on purchases that you encounter at other big name (RTG) Looking forward to the delivery process and the smile on my teenagers face when the furniture comes in. I will try and update this review post- delivery 👍🏼 **EDIT** delivery was scheduled for tomorrow. I had been told just before we left the store that I would get a phone call or text message a day or two before to let me know a window of time for delivery. Well, I NEVER got any such call or text. So, I called the store just before it closed and and was informed that my delivery had been moved more than a week out- an additional 9 days was added to the delivery date because one of the dressers wasn’t at the warehouse. No one called to let me know a thing, so the inconvenience of me having taken off a day of work for no reason, as well as having completely cleared my teenage daughters room of ALL furniture believing she would have a whole new bedroom set the next day, but now she will have an empty room (no bed, nothing at all) for another 9 days (and another day of missed work for me,) is aggravating to say the least- especially with ZERO notice. So… I’ll update again in 9 days about the delivery.

Tina was very helpful, patient and very knowledgeable. She also gave my husband and I time to talk over somethings before making our final decision. Thanks Tina

Tina is the Best…was very helpful and knowledgeable…purchased a sectional today and will def come back and purchase again👍🏾

Customer service is great! All questions answered with knowledge and they were very friendly.

Always awesome!! Thanks!

Just bought a new couch and mattress from Ashley. Super excited for everything to be delivered. Even more happy about was the sales experience. Our sales rep Q was the best sales experience I’ve ever had. Guided my wife and I without pressuring us at all. Was great and patient with us and our 2 year old. I love what we purchased but Q made the experience 5 star.

Titan was very helpful from the moment we walked in the door! Great personality! Very knowledgeable about the furniture and got me the best deals! Thank you Ashley Furniture

Our saleswoman, Tina, was great. Walked us through the whole process.

Great products and customer service.

Mrs Tina it’s amazing person and very helpful 😊😊😊😊

Amazing service. Tina was informative and had such a lovely personality.

Q did an awesome job

Tina was amazing from the time my girls and I entered the store. She greeted us right away and informed us of the current sales and promos. My transaction with her was both seamless and informative. My family will definitely come to see her again for any of our furniture needs.

Excellent service! Demar was great, clear communication and worked with us to get the best deal since we were purchasing furnishings for 4 different rooms in a new home. Will definitely come back.

So helpful and friendly!! I got what I wanted and was met with understanding and kindness!!

Wes was a great help in getting what we needed to complete our bedroom set. If you're looking for anything go find Wes...he goes far and beyond the call of duty.

Great service ask for tina. She made it quick and painless.

Tina was amazing

My husband and I had a great experience working with Tina K. She was very knowledgeable and helpful and gave us our space to look around while being easy to find if we had any questions. We will definitely return for future furniture purchases in the future.

Great store! Everyone is super friendly. Tina was very helpful, awesome customer service!!

I had a phenomenal experience with Teka and Quitta. These associates were professional, pleasant, and provided exceptional support regarding the purchasing process. If you’re ever in the market to purchase, I HIGHLY suggest you contacting these two associates. They’ll take great care of you!!! Thanks Teka and Quitta!

Enjoyed working with Q. Made buying a couch very easy.

Duncan was amazing and very helpful! Absolutely loved my experience!

Not happy with the services at all. My furniture was scheduled to be delivered two weeks ago. I now have a new schedule date this week. What I'm not happy with is the fact your company has decided to deliver my furniture @7pm. I want to know why would you send your deliveries to my home @7p and never asking me if the time was suitable for me. I guess it doesn't matter when the furniture has been paid in full. Basically at this point you are saying the hell with the customer they will get it when we decide to deliver it and at whatever time. Ashley you have left a bad taste in my mouth. DONE!!!!!!!

We bought our couch and lounge chair today with the help of Q at the Ashley in Douglasville & it was the smoothest experience ever!! The staff was extremely friendly & helpful in many ways! Will definitely be coming back for future purchases & recommendations!

Very professional staff. Friendly environment. Tina k was our sales person and she did an amazing job showing/explaining everything in detail!.

Tina was great! She helped us find the perfect King size bed and assisted us with looking for a living room suit!

Tina was amazing! She was very knowledgeable and friendly!

Came in and bought a mattress from Big Wes. He was very knowledgeable and provided plenty of info and patience with our decision making. We would highly recommend Wes to anyone who goes to this store

I was actually able to find what I was looking for here and Tina was very helpful!

Tina and Natasha is an example of excellent customer service! Mr. Duncan was an awesome leader. Thank you!

This last purchase will certainly be my last. I ordered a bed early December to be delivered on the 22nd. On the day of delivery the delivery team showed up to my house with nothing for me. I was then called and told part of my bed was on back order and I would need to reschedule. Ok fine, I rescheduled and then still received emails saying there was an issue. Finally received on 27th and found out one of the pieces was wrong therefore leaving me with an incomplete bed for another 2 weeks. I was told my delivery fee would be refunded - that never happened and the experience was all in all awful. All I got was sorries and excuses. I won’t buy another piece of furniture from this place ever again.

Tina was amazing from start to finish whenever your at Ashley’s ask for Tina she will not disappoint.

Tina K gave excellent customer service. She was very familiar with the product and assisted with picking out a living room set for me. Great customer services.

Excellent service. Very nice and clean store! No hassle, no pressure. Make sure you come see Tina K!!!

Quitta is the best!! My husband and I had a blast with her!! We love our new bedroom suite!!

Reliable, friendly, knowledgeable, kind, assuring and just plain old damn good…Jermaine Green is all of that and more. My family and I have had to pleasure of working w Jermaine to outfit our home and he consistently goes above and beyond to provide white glove service and support. He’s a leader among giants as I’ve never had one bad experience in Ashley’s Douglasville. Interested, shopping around or ready for a change, do yourself a favor and visit Jermaine at Ashley’s Douglasville. He’s next level amazing!

Tina and Duncan were amazing to work with. I was able to purchase my dream sectional with no hassle.

We had a great experience at the store and a beautiful living room suit! Tina was very professional and was a great deal of help in our selection. We will definitely be shopping there again!

West was great!!!

Quits Brown was a very good representative for Ashley Furniture Store.

Lisa was wonderful. Great shopping experience

Very nice and patient

The staff is very friendly and helped with my request.

Great buying experience. Tina was amazing and helped us as soon as we walked in. Very friendly and made process seamless. Highly recommend.

Wes Jones knows how to get a deal done! Very knowledgeable. He’s a gentle giant …

Tina was awesome

I was in the area yesterday and was contemplating buying a new sofa for my home. I was greeted immediately by the manager, and then shortly after, he connected me with Tina. She was amazing! Very patient, friendly, and knowledgeable! If it weren’t for Tina, I wouldn’t have purchased it! I look forward to going back and working with Tina. She was the best. If anyone ever visits Ashley’s in Douglasville, go see Tina!

Super friendly, not to pushy ask for Tina she was awesome ❤️

Mr.Q very nice and helpful in making customers feel right at home.

Quitting was awesome, down to earth and a pleasure to have been assisted by!

Awesome

Q was great!! Very patient, helpful and got us a great price!!!

Shopping in this store is a nightmare. We bought a bedroom set more than a month ago because it was on sale and they oversold the product and now the answer they give us is that we have to buy a different one. They don't give an answer and are shameless selling what they don't have. We will never buy again from this store that sells what they don't have. Be very careful, they do not comply with delivery times but they do charge without giving the products they offer. They sell promotions that they don't have...

Upset! I bought a dining room set, $3500+, on 11/12 to be delivered 11/21 (before Thanksgiving) and the set still hasn’t been delivered. The delivery men showed up with some items (table missing) and salesman told me to decline delivery and entire set would be delivered next day. His manager was working to make it happen. Well, today, 11/25, I still don’t have it and NO ONE has called to tell me anything.

Tina was amazing best customer ever

Easy explanation of what I was purchasing and help from the employee Q and others for quick and quality help

Excellent customer service. Prices are way to high now a days like ALL furniture stores but I found what I wanted, got a great deal, and was NOT pressured to buy anything I did not go to the store specifically looking for... THAT is what I liked the most...

Ashley furniture (Douglasville) -My husband and I are pleased with our purchase. Customer service was excellent and staff were friendly. Ask for Ms. Tina~

Just came in for the first time and was blown away with the costumer service! Mrs. Tina was an absolute angel! Was honest and true! Helped me figure out layout of the furniture we wanted in our difficult layout living room. HIGHLY recommended this location and ask for Tina!

Highly recommend Ashley Furniture in Douglasville. Super awesome people to work with, Que made our buying experience very easy. Go see him for your next purchase!

Q was an amazing sales associate! I was in and out of there in less than 30 mins. He is going to for sure make sure you get your steps in while here ! LOL

This location was very clean and everyone was so friendly and welcoming. I am moving into my first apartment, so I was not as familiar with the furniture buying process, but Mr. Jermaine was so helpful in making this process as easy and smooth as possible. I am an indecisive person, but he was very patient with me and he was there to assist me every step of the way. He was very knowledgeable and was able to answer all of my questions. Thank You!

Loved the selection in the store and was able to find one of the most beautiful wooden bed.Tina was absolutely amazing. She was able to answer all my questions and helped me find exactly what I needed. Would definitely recommend asking for Tina she will make your furniture buying experience enjoyable.

Tina was a fantastic saleswoman! She helped me find the perfect mattress.

Great customer service! Thanks

UPDATED: delivery for this couch has been a nightmare. Would give 0 stars if I could. On our intial delivery date we only got half the couch, the delivery crew were the ones who told us it was on back order. Then we call Ashley multiple times (after they keep telling us they will call us back, never did) to figure out where the other half of our couch is. Finally they figure it out and it won’t be delivered for another two weeks. Then they call us on a Saturday morning to confirm delivery or they have to push back delivery date (they didn’t do this the first time they delivered) and we call back but all their service centers are closed. We leave voicemails and have been trying to get some help with online chat people, and we haven’t gotten anywhere. Now we’re being told delivery will be pushed back again. Haven’t heard a word from Ashley or the people who actually sold us the couch. Will definitely go to rooms to go next time

I had the most amazing experience at your store #39...from the manager Antonio and his sales associate Demar and Jermaine...They made me feel so welcome....my son is about to buy a new home so believe me this is where we will be shopping....Kudos to your team.

We visited the Ashley store in douglasville. It was a great experience. Ask for Tina.

Quitta treated us very well and provided excellent service. She was very patient and helpful and gave great suggestions. We will request her next time we shop at Ashley. Come see her at Ashley furniture in Douglasville!

I visited the store today, 11/4/23. Tina was awesome. She was not a pushy sales person. She was patient and very knowledgeable of the furniture we purchased. I would definitely recommend her as your sales guide.

Quota

Demar Reid, the best customer service representative I have ever encountered. He has exceptional customer service he is patient listens and give great suggestions.

Demar Reid has exceptional customer service. He is an excellent individual and patient and passionate about his work. He is knowledgeable and great at his job

I have gotten a dining bench and now a sectional sofa from here, and it's been lovely! No pressure from the sales people, and quality furniture at reasonable prices.

Jermaine offered excellent service, door to door.

I visited the store and was greeted with excellent customer service from Que. He made it very easy to find what my wife and I were looking for. I will continue to shop at this store.

Tina was great. Her customer service was superb!

Tina was great! Customer service was awesome! Thank you

Shoutout To my mans Q and Duncan The Whole Entire Staff Is A1 10/10

Great customer service

Ask for Tina K. She’s amazing and very knowledgeable. The store manager, Duncan, was very helpful as well. Enjoyed my shopping experience and will be back!

I can not say enough how much I hate Ashley homestore. They have done nothing but lie time and time again about the furniture I purchased getting constantly back ordered on delivery. Tina lied to our faces about everything we ordered not being on a back order and being in the warehouse. Just got my 4th reschedule today. Used car salesmen have a better reputation than the idiots selling at this store. Also LaQuitta Brown is the rudest person I have ever interacted with in customer service. On 10/4/23 I went into the store to pick up my clearance items and when she greeted me I didn’t say anything as I was heading to the front desk and wasn’t needing anyone for a new sale. Because of this she called me a b***h and also refused to ring up the clearance items when the floor manager asked her to. Still waiting to hear the results from the formal complaint I put in with corporate from this ridiculous interaction and her excessively childish behavior. Stay away from this complete mess of a company!

QUITTA is the absolute best! She was extremely professional and knowledgeable of all the products and services offered. When our selection didn’t work for us she went above and beyond to make sure we found a replacement that we love.. highly recommended. Thanks QUITTA

I came in here to find a new sofa for my living room and Quitta helped me. She was so professional and compassionate and patient. She literally worked with me for multiple days out of the week to make sure I got the exact sofa I wanted. I loved my experience here and Quitta made this shopping experience even better! I definitely recommend having her to help if you ever visit this ashley’s furniture store! Very Amazing experience

Tina was very informative and patient. I bought a bedroom set and enjoyed my experience.

I had an issue with making my purchase online, requiring me to go into the store. I’m glad I did. Tina was very helpful and ensured all my needs were met! Not to mention, I’ll likely be spending more money with them in the near future due to the beautiful pieces in store. Thanks again for putting my frustration to ease!

Tina at Douglasville Ga store was such a pleased. She answered ALL of my questions. And was very patient with my decision making. I highly recommend if you need a calm furniture shopping experience then ask for Tina to help you. That you so much Tina. Libby Kline

Very peaceful shopping. Inside was super bright and clean. They didn't pressure me into buying anything. Tina was super super helpful and the staff was very friendly. I got a really great deal on my furniture and the check out process was simple and easy. I will be back in the near future. Thank you Tina!!

Demar provided me with exceptional service and answered all of my questions and concerns during my purchase today! I truly appreciate him.

Me and my family came in at 6:30 pm and Duncan and Demar were a big help with our couch selection and getting us financed. Definitely a greatly ran store. Will be back!

Tina was amazing, very sweet lady. Ask for her when you visit this location. 10/10

The day I went for the purchase Q seemed very professional and helpful because I was spending money. When I had a problem with my delivery and setup, he didn't want to have anything to do with it. They finally refunded the money for the item but kept the delivery and set up fee. Their reason is because I purchased over $12000 worth of items the delivery fee and the set up fee aren't refundable. If you go to Ashley Funiture in Douglasville just pray you don't have no issues because they will be of no help .

Tina was an awesome person to work with. She explained everything to us and answered all questions.

Purchased furniture set from Tina today and it was a wonderful experience!

My husband and I came in and worked with Quitta on our furniture purchase for our new home. She has been extremely helpful, patient and knowledgeable. So make sure you ask for Quitta when you visit this location. She also has a great personality and very serious about helping her customers!!

Please go see Tina!! She was excellent in helping me choose the perfect comfy sofa!! She is top notch!!

I had the best service and high quality furniture from the best Sales person, Tina. Tina was fri, professional, patient and most importantly not pushy! I will definitely go back and buy from Tina at the Doug Ashley Furniture Store! The Store Manager and Sales Manager introduced themselves and made themselves available for any questions I might have! Thank You so much!

Tina was very helpful and extremely patient with me. She’s customer focused and very personable. I recommend asking for her when shopping at the Douglasville Ashley Store.

Jermaine was a great guy and helped up even with our tight budget…. Lovely place 10/10

I will never recommend Ashley to anyone that I know. My items were delayed and I was never notified of the delay. When I reached out to corporate I was told that sales agents will lie in order to make a sale. This company will lie to you and waste your time.

Our sales rep was outstanding! Q is the man. Great experience we appreciate you sir. Thanks Bobby & Sherry Dennis.

Demar was extremely polite, professional and patient with us, very knowledgeable ans answered all of questions. Very satisfied customers

Everybody so profecional and help . Fast approval . Loved the service

Great service, fast approval, really good customer service! Love it!

Jermaine Green was very helpful. He showed much patient and answered all my questions.

Good customer service! Will work with you to get you at the price you want to spend.

Jerome surpassed my expectations. I was so pleased with his service. He went above and beyond to help me find the perfect item. He was so patient and knowledgeable. Great service.

Amazing service ! Everyone was so patient with me and very helpful.

Great service from the manager tim and sales associate tena thank you so much for all the help

Dunkin was awesome and thanks to our salesman Antonio as well. We’ll be back

Great service and selection!!! Demar was so patient with me while I was making up my mind

Manager (Duncan) of this store is totally AWSOME!!!!!

The customer service was amazing the workers are really funny and warm welcoming definitely will be coming back for more things

Lovely people who go out of their way to help you pick out the furniture you need. Decent prices, all the furniture is manufactured by the company. A fabulous shopping experience.

Very professional and helpful

Great customer service!

My experience with Ashley Douglasville has been top notch. 5 stars. I recommend Que for your furniture needs!

Quitta was the best of best!!

A great place to shop for furniture. There are no high pressure salespeople and they let you browse on your own.

My salesperson Sydnie made shopping for my Tempurpedic mattress a great experience. I would highly recommend this store and their personnel.

I enjoyed my visit at the Douglasville location today, My sales associate(Shaquitta) and the store manager was very helpful and friendly. Thank you for getting me everything that I needed.

We into Ashley's and Q was awesome! He helped me with all my needs and made recommendations that fit my vision....Great job!!!

Ms. Tina, sales associate and Mr. Merritt, manager, provided outstanding customer service and professional support. We highly recommend them to anyone who is looking for home furnishings. Thank you, The Cole Family

Nate “The Great” got Me at “Hello”! Very personable and knowledgeable great experience! Visit ended with a purchase!!

I have had a fantastic, informative experience working with Que. I am very impressed with Que’s customer service and knowledge about the furniture and the purchasing process. I am very happy with my purchases and equally as happy with my service! Great Job Ashley Furniture of Douglasville!!

Jermain helped assist me and went the extra mile to help make sure I got what I wanted. Ernisha was great! Thank you so much for taking the time to help make sure my delivery date happen despite the multiple delays.

We had a wonderful time, and Jermaine helped us a lot and was really nice, I recommend coming here.

Mirror delivered came bowed. All other pieces came as intended

Staff was very helpful. Duncan and his team are well trained and very knowledgeable about the products they sell.

Would like to say very nice people that work there, especially duncan he is very respectful and very helpful. Keep up the good work.

Jermaine was very friendly and accommodating. Only problem, I was not able to pick up my item as promised since inventory was not completed.

Que was our salesperson and he had great customer service. He was very informative on all of the mattresses and furniture in the store.

I would love to give special thanks to awesome customer service of Ashley Furniture. Our rep Que was a fantastic individual and great help to our needs. We highly appreciate that.

Walked in and was greeted by Mr. Que Williams who listened to our needs and took action to show us what we mentioned. He answered questions, gave us space when needed and was not pushy when we declined the tempa mattress set. He adjusted and showed us what we like and gave specks accordingly. Great personally, great conversation and very patient. Come and ask for Que Williams, no regrets.

Nathan was so helpful and I was in and out in no time! I will definitely shop here again.

We’re at Ashley in Douglasville Ga and Que was are sales representative very polite. No pressure didn’t see what we want and helped us find it through the catalog and the color we want it. He is very much an asset to your company. Sincerely, The Kone

Easy to work with store staff to find the right furniture for our needs.

Syanie was very nice and really helpful. She made my furniture shopping experience Great. Thank you Syanie

0/10 I will never spend another penny with Ashely’s. Still dealing with an issues from an order from 12/2022 and it’s almost 08/2023. Never again.

Quitta was our sales lady and made our experience enjoyable and painless while we were shopping for outdoor furniture.I would highly recommend Ashley Furniture and definitely ask for Quitta!Thank you again Quitta!!!

My husband and I went to the Douglasville, GA location and before we could ask a question, the question Mr."Q" asked us how could he help us and the rest is history! Wonderful store vibe. We are very appreciative of the service and the look of the store, Ashley Furniture! Keep it up team! Continued Blessings! Arthur & Yvette Lee

Que was the most amazing salesperson I have ever dealt with! He was so honest and trustworthy! I highly recommend que for all your furniture needs

I had a interruption in my service with my salesman but the office manager she help correct the problem which was good.

Thank you Q for the help my mom an I received from you on Saturday great customer service really appreciate

Demar was great!!! He was very attentive and very helpful. He made my shopping experience amazing.

Que was great, very helpful and friendly. He answered all our questions and he gave us space and time for us to look for what we wanted.

We purchased a bedroom set from this place and it was delivered damaged and they did not want to take accountable. They are high and overcharge for items they know that should be discounted and item not selling in the store. We will never purchase from Ashley again

Quitta was amazing 💕

Damar was outstanding, informative, funny and insightful. I will definitely use him for my sales person in the future.

Beautiful store, great selection, and a very helpful staff. I highly recommend shopping here!

We came in looking for a couch. Q greeted us at the door with a happy and smiling face. He told us where things were and we are having our new couch delivered on Wednesday! Q was awesome and put no pressure on us at all. We will definitely be back and ask for him when we get our bedroom furniture

If I could give zero I would. Enough said

Came in to the store to just browse for ideas and met Jermaine his ability to listen to the desires I had and execute them professionally with my financial interests. I am happy to do business with people like him

Jermaine was very patient and knowledgeable in helping me select the perfect living room furniture for my home

Demar was the perfect gentleman. He was patient and knowledgeable. I can’t leave out the helpfulness and excellent customer service. Thank you Demar you are wonderful

Zero, not 1.Wow, I should have read the reviews posted on-line regarding Ashley Furniture before I purchased. Shame on me.I have purchased rooms of furniture from Ashley Furniture before and have had good experiences. Not like my on-going dilemma now. I ordered in-store a complete living room set: 2-large sofas and a recliner all with electric recline and head tilt functions, and a couple end tables and coffee table. I ordered these several months ago anticipating my daughter and her family moving out (they were building a home). No problem with scheduling the delivery.Unfortunately, they delivered the furniture "drop-off" instead of the "no hassle" delivery and installation like I paid for. The furniture was literally dropped off on my driveway even though I told them I could move either the truck or car to ease their delivery into the living room. I showed the delivery personnel my receipt and they stated that their work order was for "drop off" only.As I tried and tried and tried to get someone from my local Ashley Furniture store on the telephone, I saw that the delivery guys were packing up their truck and getting to leave. I ran out to the truck and asked why they were leaving when they both saw the receipt line item were I had paid for the "no hassle" delivery and they simply stated that they were heading to their next delivery. WOW! Great customer service!Well, I still had not talked to a "live breathing body" from Ashley Furniture. When I finally talked to a person from the warehouse, she said they'd look into it. I asked that they call me back with a resolution.I then FINALLY got hold of the store. I asked for the manager but he was nowhere to be found. I talked to the office manager, explaining the situation they were in (not me). She too said she'd look into it. I again asked to be called after a resolution was reached.Both of the two above calls were made around 12:30PM-1PM early this afternoon.I again called both the store and warehouse at around 3PM this afternoon after NOT having heard anything from anybody. I reminded them both that the expensive sofas were still outdoors on my driveway, and that the weather forecast was for rain. Neither seemed to overly concerned about the damage or loss they would take should both sofas be rained on (about $5500).And here I am at 4PM still not hearing anything from anybody at Ashley Furniture. I did manage to place a store-bought tarp over the sofas but if any water wicks up into the sofas they'll be taking the entire order back.

All associates were very friendly and knowledgeable. They were extremely helpful and not pushy.

Jermaine Green thank you so much for your professionalism and patience during my indecisiveness. You took the time to listen to your customer and lead me to the perfect selection that I honestly couldn't be anymore happy with. -Another Satisfied Customer!

Great environment

Great service by Quitta. Super friendly.

Q’s customer service was professional and excellent! His knowledge was on point and was made the sell worth it.

Q has the best Customer Service I have received by far this year when it comes to shopping in a furniture store.

Demar was so awesome and very helpful in finding us out couch.

Q was awesome!! Thank you for selling me the Purple mattress!

Q was a tremendous help in buying our recliners. He made the process super quick and easy. When you want a good buying experience go see Q at Ashley furniture. Thanks again Q !!!

Great quality furniture, and great customer service. Q helped us find exactly what we were looking for and more, couldn’t have had anyone better!

Quitta was great and very helpful. We will come back for sure.

Buyers beware. Ashley Furniture policies does not allow returns on any of the mattresses they sale. We recently purchased a mattress that we tried in the store and liked. When ours got delivered. We unpacked it and slept on it one night. It was horrible and felt nothing like the one we tried in the store. We called and ask to return it or exchange after only having it one day and we were told they don't allow returns because it's "like buying pillows or sheets" it is now un sanitary since we attempted to sleep on it one night. We are now in the 72 hour " appeal" process. I went to visit the store and spoke with the manager on duty. After discussing the problem and her acknowledgment that the appeal is in process. The manager in the store advised me that she gives her personal furniture away all the time. As if I should consider keeping a $1,300.00 mattress and maybe just give it away if I don't like it. Wow!

Was very pleased with the service my wife and I received. The sales associate Q was vey helpful. Very nice and respectful. Very informative. We Give the Douglasville branch a 5 star rate with his service.

Great help and was very respectful and kind!! definitely will be back to Ashley’s for more!!

Mr. Jermaine was absolutely awesome. Mr. Que was absolutely awesome as well.

As I walked into Ashley's I was greeted by an associate and was told that if I had any questions or needed help just let them know. I knew what I wanted, once I found it, I was pleased with the price. I had shopped around for the sectional at 3 different places and everyone wanted $1000- 2000 more for the exact one.

Excellent service from Quitta . Very knowledgeable about the mattresses and the furniture. She knew actually what my teenage son needed. The staff really made feel at home. Tell Dave know that he is do a great job with his staff. This was my first time to Ashley furniture. I will be back again.

Quitta was very helpful! She made the process very easy and fast!

Great salesman at the Douglasville location; he was attentive to all our needs and questions. He even gave us a blanket and a pillow when we were testing out the mattresses. Thank you Q, for your Amazing customer service. Conchita Jackson Atlanta Ga

On today I visited this horrible place. The female employees working there were so rude and disrespectful. We were purchasing an accessory and while we were waiting two of them started discussing food and one said to the other don’t be a Karen and she responded well can I be Felicia. I assume they felt it okay to behave so unprofessional because we were female African Americans. News flash…. at work I am a professional first and I do hope management there stresses to them that they should be too. I personally will never return but I will be sure to share my experience as much as possible.

The Sales Associate, Que, was friendly and accommodating. He was very helpful and answered all my questions.

Janine was amazing !

JaNINE gets a TEN star review she went above and beyond to help us pick out the perfect purchase. Thank you for being so patient.

Our salesperson Jason and the entire experience was great! Everyone was extremely helpful and friendly. We are also very pleased with our product.

Jason, our sales person, was very helpful, and Penny, the floor designer, was so helpful in our purchase

Marquette "Que" Always provides outstanding customer service. Very knowledgeable and has assisted with our purchases each time we shop at Ashley. We love the quality of Ashley Furniture

We had a wonderful experience here! Quitta made finding and buying our new couch super easy. 10/10! If you are looking for new furniture, I would highly recommend coming here, and make sure to ask for Quitta!

Me and my wife purchased our living room furniture from Ashley and we had a great buying experience. Janine was our sales person and I have no complaints about her. She made extra sure that we knew what we were getting. Even the day after the sale we decided to get an item changed and she was able to do that for us with no issue. After we receive the furniture I will update this review.

Jason was all around wonderful to work with. Let my wife and myself browse the store a couple of weeks ago as we were looking for a new bed but didn’t know what we wanted. When we decided on one of the beds we came back today and had the same great service getting the bed and delivery set up!!! Will definitely start my next furniture search at Ashley just to work with Jason again!

Mrs Janine was a wonderful help to us and so attentive to our needs. Great customer service!! Thank you so much.

Janine was very thoughtful and pleasant to work with. Very good customer service.

Came to Ashley Furniture after leaving Rooms To Go. Jason greeted us at the door we told him we wanted to browse first. He left us alone and let us shop. When we had questions, Jason was right there with answers. Unlike Rooms To Go, we weren't followed around like they are afraid we were going to steal something. If we had been treated like we were at Rooms To Go, I would have walked out without buying a thing. Instead we were allowed to shop like grown ups and we purchased a new livingroom set. I gave only 4 stars because of the ridiculous price of delivery. You would think when you spend that much money in THEIR store, since they don't keep the furniture in stock so you can't pick it up same day, the delivery would be free or less than $75.00. But nope $250.00 delivery fee and not next day. For the outrageous delivery fee I won't be back to Ashley Furniture for the rest of the furniture I need.

Greeted at front door and allowed us to wonder around show room alone until we found something we liked Once we found items we were looking for we called the gentleman that greeted us and purchased the furniture pieces we wanted. Loved it.

Que greeted me and allowed me to shop. When I was ready to purchase, he was extremely helpful, even helping to connect to another store to finish my total purchase.

First time experience at this location and we had a great time. B. Miller was fantastic in taking his time to give us all the details of each product, worked us through the process of selecting what we needed, and wasn't 'pushy' on add-ons (but still let us know, suggested, explained why would be good, etc). Finally, he and his manager seemed to genuinely have our interests at heart in maximizing our buck and bundling what we could so everyone could win. We will be back to shop with him!

Janine was very tentative and nice.

First purchase went well, expensive delivery would be my only complaint. Second purchase there was alot of delivery issues trying to work around my work schedule (8am-4pm). The customer support through the automated delivery notifications are not willing to help. You have to call the store directly as they play middleman for deliveries. The store and I agreed on a date and time for the delivery (4pm). The delivery company changed my delivery time and ask me to be available between 8am and 12pm the day before delivery. One odd thing, on the second purchase Ashley furniture wanted me to verify my identity asking me to hand over my driver license before continuing with purchase. I ultimantly canceled my order because of issues mentioned above. At the price of delivery I expect better service and communication.

Our experience today was amazing. The salesman "Q" really understood our needs for style and affordable bedroom set. He went above and beyond our expectations. He is a very positive and energetic young man.

Janine was amazing! She talked us through everything and laid out all of our options so clearly. She got us discounts and worked with us to get our price point right where we needed it. Thanks!!

Janine was grrat. Explained everything and was very professional and patient with our questions.

Janine was very helpful from Beginning to end. She helped us select the perfect for our expected baby. I would definitely use Janine again!

Janine was very helpful. Very friendly.

Janine was superb...Patient, helpful and charming! Im so thrilled with my selection and couldn't have decided without her expertise. Ill definitely return. SS

False delivery information. They’ll tell you that you’ll get your furniture delivered a curtain day and get the confirmation from two separate people just to get your furniture two weeks later.

Good selection of furniture and accessories

Nate was a very good salesman in helping us pick an out a queen size mattress today.

DO NOT BUY FURNITURE FROM HERE!! THEY HAVE HORRIBLE CUSTOMER SERVICE!!! Especially after you are out of their one year warranty. After they delivered our love seat, we saw the back of the couch was coming apart, and the staples were showing. They came and fixed that, but now, over a year later, in the same spot, it's coming apart again. They have given me the run around and aren't willing to help. Even though this is a defect of their furniture. Oh, we also bought the 5 year protection plan, they will not fix your furniture either unless you "accidentally" rip your furniture or have a stain you can't get out. Staples are not covered, buttons or seam rips are NOT COVERED!! So, save your money their too. I will never buy from this company again.

Had a great experience working with Nathan tonight at Ashley Furniture! Thankful for him eliminating the barriers in order to get me the best deal possible on my new sectional!

we had a great experience with the staff there @ Ashley furniture...They were very informative and helped us make a great decision on purchasing our new bedroom set...

Janine Milliron was the best advisor that helped my daughter and I.

The gentlemen setting the furniture up were super nice, helpful and respectful. There was a nick in the headboard which one of the guys pointed out and took picture of for their record. However, I was told I was going to get a call in regards to the nick for possible replacement and have yet to get one... it has only been a day.. I'll be calling them Monday to see what can be done. Otherwise beautiful set!

Experience staff especially MS ashley.patient understanding ,knowledgeable and explained what's a. Why's

My experience at this location was really good. Janine, our advisor was very helpful and attentive. She was also friendly. I could not ask for anyone better than her because she advised but allowed me to make the final decision. Way to go!!!

Janine, our trusted advisor was amazing. Very friendly and knowledgeable about the furniture. She was also very patient with us. Ask for Janine and you won’t be disappointed with your Ashley Furniture experience.

Alicia, so helpful and knowledgeable about the products. Love working with her, she made my shopping experience soo smooth. Thanks again!

The five star rating is for the customer service I received at this location. My concerns were quickly addressed and remedied. I very much appreciate the customer service team.

Friendly, professional service. I was in and out. And have a quick delivery date. Thank you.

Janine was very attentive and knowledgeable. She made our visit very pleasant and we had such great conversation with her. She showed us a couple of things that we fell in love with and it made our decision so much easier from start to finish. I will definitely continue to be a faithful customer and because of Janine I will refer my friends and family. I can’t say enough good things about her great personality. She made our day. Sincerely: Gwendolyn & Calvin Borders

I was disappointed with my experience. I purchased bedroom and living room furniture. The delivery dates were going to be longer than I wanted on my original selections so I had to chose alternatives. They were coming in at different times, so there were going to be two deliveries. The living room furniture was going to be later than I wanted, but I made the purchase anyway. I then got a call pushing the delivery out further. I got a second call saying that it would be pushed out at least another 10 days. I was not willing to wait that long. I called the store and spoke with a manager who said that she would work with the sales person that I had originally worked with to see if they could find a comparable set that could be delivered in the same time frame. I asked for it to be done that same day. She said that she would and that she would call me back. By the end of my work day I had not received a call so I went to the store and got a refund. In the midst of all of this going on the bedroom set was delivered. The knobs to the dresser were not present and I was told that they would be ordered and would not be in for 10 days. I called and spoke with another manager and he said that there was nothing that he could do to get them sooner. I asked him if I could take the ones off of the floor model. He said that I could not, and that he would check on another option and call me back. He never did. I am assuming that he wanted the set on the floor to be aesthetically pleasing, but felt that it was alright not to be that way in my home. Overall I am pleased with the quality of the furniture at Ashley, but they have work to do to make the process more seamless. I purchased several rooms of furniture from another location approximately one month prior to all of this and also had an issue with delivery. Everything was delivered quickly, but the dining room table was missing a piece, and one of the dining room chairs was not level. I almost had to go through the ordeal of sending it back and having it re-delivered. Luckily the delivery driver supervisor (who does not even work for Ashley) was able to come out the following day and take care of the issues. We spent a substantial amount of money with this company, but just to avoid any further headaches, I do not know that I would order from them again.

Janine did an amazing job helping us get our dining room set.

Janine was very patient and helpful to my family. When you come here ask for her.

I am very disappointed in my experience with this store. I placed an order for a bedroom set, mattress, box spring, sofa, loveseat, and two oversized chairs. From the beginning the selections got slimmer and slimmer because I wanted to have them delivered before Christmas. It turned out that only the bedroom furniture would be able to be delivered then. Fine. I was told that the other pieces would be delivered on December 27, 2022. Not ideal, but I agreed to it. I then got a call that some of the pieces would be delayed and it would not be delivered until 01/10/23. I'm irritated at this point because it's getting further from when I wanted it. I then get ANOTHER call saying that it would be 01/20/23. At that point I decided to cancel the order and get a refund. I spoke with a manager who said that she would speak with my salesperson who was there at the time of our conversation to see if they could find something comparable that would be in sooner and do an exchange. I explicitly asked for a call back that same day so I would know which avenue I would explore. I had not received a call by the end of my work day so I went and got a refund.The bedroom set was delivered today and the knobs to the dresser are not there! How does brand new furniture not have all of the pieces with it? The drivers had called the warehouse to explain the situation, so they called me. They said that the best that they can do is order the knobs, which will take 7-10 days. They gave me the phone number of another manager at the store. I spoke with him and got the same story that they would have to be ordered. Since the set that I ordered is on the sales floor I asked if I could have the knobs off of that set. He said that that is not something that he can do. Why not?! Oh let me guess. You don't want the set to look unpresentable in the store, but it's alright to look that way in my home with guest coming for the holidays.I made another large purchase of several rooms of furniture at another Ashley at a different location. Same issue. A piece of the dining room table was missing because someone at the warehouse apparently didn't pack all of the pieces. One of the chairs was also unlevel. Luckily the delivery driver supervisor was able to come and fix the issues the next day. My husband and I went to several different furniture stores and could have gone anywhere else, but chose Ashley. This was a lesson learned since we had issues with both of the orders and they couldn't get it right. We spent a substantial amount of money and expected better.

Janine was very knowledgeable during my visit. She traveled to every department with me to showcase Ashley’s products based off my shopping list. We will be back to shop with her, for sure, to lock in our home furnishings. Go see Janine at Douglasville Ashley Furniture!!

I wanted just a little information on a piece of furniture that I was interested in and Janine was more than willing to help me n my search for the perfect recliner sofa. I left the store feeling more that satisfied and I would highly recommend her for all your shopping needs.

Awesome and friendly service from Janine Millirons and everyone else involved. friendly, attentive, listened to concerns. The manager on duty was even able to extend a military discount. Delivery will be in 3 days. coud not ask for better service. Rated 5 stars

Don’t waste your time!!! Usually I read reviews first but unfortunately this time I didn’t. Rooms to go has been our go to but my husband wanted to try Ashley. Ok so we did, we went to purchase a 2000 bed 1 day before delivery we received a call which said they didn’t have the bed in the warehouse and they didn’t know when they would be restocked so basically just wait around. We went to store to get a refund the manger was very nice and understanding. The lady at the front desk was very sarcastic. Unfortunately we was not able to get our money back for the bed protection cover so DO NOT DO NOT TAKE THE BED PROTECTION COVER OUT THE STORE. Anyway someone is messing up bad and giving this company a bad name. So back to rooms to go!!!!

Janine was excellent. Did a great job explaining the mattress details and gave exemplary customer service!!

Q was my sales person. He was very. very helpful.

Had nice things

Do not buy the protection plan. The company will deny every claim. This furniture only lasts about 1year. Buyer beware. My bed is stilling on the floor and is about 2 years old and Ashley was supposed to order a side rail and I never got it. I got tried of calling about it. They will stress how good the protection plan is and its straight trash like the furniture.

"Q" was outstanding customer service man!!!

Visited Ashley for the first time and was pleasantly surprised. They have the cutest decorations and set ups. Janine was an amazing sales associate and SO sweet! She made our experience smooth and enjoyable

My mom, my sister, and I came to this store yesterday looking to buy a couch. First, when we first entered the store no one greeted us they all looked at us crazy. As we were browsing the store no one came to help us or talk to us or anything for like 30 minutes. Once I found a couch that I liked which was at the back of the store by the restrooms a new sales associate approached us she was a caucasian woman and was very nice and sweet to us and helped me make this purchase!…. Now as my sister and mother browsed the store I was still sitting on the couch that I purchased (no payment plan) because it’s sooooo comfortable another sales associate walks up and was being very rude to me about sitting on the couch. Don’t know her name but she’s African American with a BBL and long blonde weave (can’t miss her) she had a customer with her that was interested in the couch also (he was a black male with two kids) the sales associate said “she’s just chilling here is she your wife” in a trying to be funny way and he says “no” and I say “no I’m purchasing this couch just sitting here getting the feel of it” and then she says again “she just was chilling there” like it’s a furniture store am I not suppose to sit down and get a feel of the furniture but I buy? I was very rude and unpleasant the way she came at me. When she saw me walking around the store for 40 minutes with my mom and sister never was I seen with that man which whom I don’t know. She could’ve gotten a sale with me but no thank God. Please have a conversation with her about her customer service skills and how to speak to people on the job. Thanks.

Janine was amazing. She greeted us at the door when we walked in let us look around amd checked in on us periodically. The sale was quick and easy. If you are visiting the Douglasville location please ask for her. Amazing service!!!

Excellent service from Tracey! Very knowledgeable and kind!

I was in need of an outdoor patio set before Thanksgiving families arrived and Alicia at the Douglasville location did not disappoint in customer service and sales. Thank you for the our assistance and help with selecting the perfect sectional to have family gather on to watch football this holiday season. Thank you again Alicia!!!

Great customer service very knowledgeable I was very pleased going there thanks, Ashley Stewart... ☺️

I was willing to wait for my furniture because I understand supply chain issues, but after 3 delivery attempts for just one dresser (of an entire bedroom set order), I couldn't take anymore broken furniture. Yes, the piece was broken each time it was delivered... So I cancelled the order - this was in APRIL. I've gone to the store, made calls, and finally went to Twitter - where there are tons of complaints on this place. The support via Twitter finally got things moving on a refund but i've been waiting 30 days for that. The staff onsite was great while I was spending money but when I came back to cancel/get a refund, the service wasn't up to par. A shame because I did love the quality of many of their pieces. I would never shop here again. Update: 12/15/22 - still no refund Update: After reaching out to the CEO, I got my refund immediately.

We purchased a lot of furniture for our home from here but don’t think I will purchase again from them. We received an ottoman that is clearly defective. Called and was told they would send a tech out. It took multiple weeks for the tech to come out. He walked in our door and said is that the ottoman, in which I stated yes. He said he put in for a replacement and left. That was the extent of the visit/conversation. Within minutes we received an email stating the warranty was denied as it does not cover customer damages ( the ottoman was received this way and we explained that multiple times) and that we needed to contact the protection plan, so we did and they said they do not cover items that were delivered damaged or within the first year as that would be covered by the 1 year warranty from the date of delivery. I called back in and spoke with a manager and he stated he would send another tech out and if that didn’t fix it he would approve the even exchange. The same tech came back out weeks later and removed the covering and simply put it back on. This did not fix the sinking in the middle. I have been calling back weekly and continue to be told the request was denied so they are opening the case back up and submit another request for an even exchange and we would receive an email with the status of this case within 3 business days. We have yet to receive an email and this has been going on since June 2022. I requested to speak to a manger and of course never one available and they will request a manager call me back. No call as of yet. We love all of the furniture we purchased and just want the defective ottoman replaced/exchanged. After spending the large amount of money we did and then receiving this type of service or lack of service I am dissatisfied and would most likely never purchase form Ashley furniture again.

Everyone Very kind and professional. Great experience for me.

Wonderful service , and professional salesman

Enjoyed my experience at Ashley. Tracey was our salesperson, who let us look around and answered questions when we had them. She's very knowledgeable, professional, funny and a pleasure to have dealt with.

This is about an online order The store has helped me out with this. When they delivered it they set the recliner up wrong. They back seat was installed wrong. My 91 year old father almost fell out of the chair. I have been trying for 2 weeks to return it. The online service is terrible. Do not order anything on line.

Our experience inside the store was exceptional!! But unfortunately the delivery is a completely different story. We had to have delivery rescheduled due to item being out of stock until the September 23rd. So it got rescheduled for 9/28. Received an email stating it could be delivered earlier so we rescheduled again for today 9/26. Our delivery window stated between 8:30am and 12:30pm. I’ve been tracking the delivery since 8:12am this morning and the tracking said ETA was 9am-10am. With 2 stops to go. The truck on the map showed right on the road I live off of but further down. So I went ahead and called my step dad over because the hubby didn’t want me home alone. Here it is 1pm and I haven’t heard from anyone. They have made 4 or 5 stops since and now they’re showing in a completely different area and town, even though my tracking still says 1 stop to go with ETA of 9:30-10:30. I don’t have all day to sit and wait on them!! If you don’t have a truck to take the item with you from the store then don’t bother. Go to Woodstock furniture outlet on Dallas Hwy in Dallas. By far the best customer service and delivery! Our sectional was delivered, put together, and trash taken off in less than 15 minutes. I highly recommend Woodstock furniture over this place!!

I would like to express my appreciation of how I was treated working with Kyle our sales rep. He was extremely, patient, helpful and professional! This is our third purchase at this store and I have never been disappointed! Along with Jeremy the store manager. I have always enjoyed my experience here and Kyle added to my good experience again today! Thanks Christal Flowers

1 salesperson too busy on the phone to help and the other was too lazy to get off the couch to show me where anything was, smh.

I’ve been dealing with getting my money back and items taken off being withheld from my credit card for weeks now. They’re delivered damaged and nasty bedroom set to my house. Which I have pictures. They are suppose to pick it up. This people are dishonest and don’t know what they’re doing. Never in my 42 years on this earth I’ve ever experience this. I’m now going through two charges that was made on my credit card at this location that wasn’t made by me nor did I have the merchandise. That’s fraud and I put it in the fraud in my Ashley credit card and getting police involved. I’ve tried several times to resolve these issues and still no luck. I have returned a mattress protector weeks ago and it was suppose to be taken off my credit card but instead it wasn’t and then charged again weeks later without me making a purchase of it. Along with an extra purchase. That’s fraud. Basically I’m charge twice and don’t have ownerships. Three items on there and don’t have any of it. Nor did I make the two purchases or sign for it. Previously, No credit for the one returned. I’ve documented everything. Very unprofessional company. I’ve dealt with Ashley in another state and never experienced anything like this. This is my first time dealing with incompetent people in a business to this capacity. This is the icing on the cake I would never in my life buy from Ashley company!! Never!!!

Ordered a sectional + recliner Labor Day weekend (sept 4) Was told our stuff would be delivered Sunday sept 11. They called a few days later saying they were rescheduling for the 17th. Last night, we had a friend come over and help move our current couches out in anticipation that we would be receiving our new ones today. Never heard from Ashley with an ETA, so my husband called this morning & she tells us our appointment is for the 21st.. which WOULD have been FINE if they had COMmUNICaTED that with us … But now, I have no couches in my house and am supposed to have company over tonight + my kids are out of school for the week and I have no furniture til (Atleast) Wednesday. My husband and I are ready to cancel our order and close our account w Ashley (which is the only Place we ever order furniture from).

Ordered a sectional + recliner Labor Day weekend (sept 4) Was told our stuff would be delivered Sunday sept 11. They called a few days later saying they were rescheduling for the 17th. Last night, we had a friend come over and help move our current couches out in anticipation that we would be receiving our new ones today. Never heard from Ashley with an ETA, so my husband called this morning & she tells us our appointment is for the 21st.. which WOULD have been FINE if they had COMmUNICaTED that with us … But now, I have no couches in my house and am supposed to have company over tonight + my kids are out of school for the week and I have no furniture til (Atleast) Wednesday. My husband and I are ready to cancel our order and close our account w Ashley (which is the only Place we ever order furniture from).

Ordered a sectional + recliner Labor Day weekend (sept 4) Was told our stuff would be delivered Sunday sept 11. They called a few days later saying they were rescheduling for the 17th. Last night, we had a friend come over and help move our current couches out in anticipation that we would be receiving our new ones today. Never heard from Ashley with an ETA, so my husband called this morning & she tells us our appointment is for the 21st.. which WOULD have been FINE if they had COMmUNICaTED that with us ... But now, I have no couches in my house and am supposed to have company over tonight + my kids are out of school for the week and I have no furniture til (Atleast) Wednesday. My husband and I are ready to cancel our order and close our account w Ashley (which is the onlyPlace we ever order furniture from).

Let me begin by saying that if there was an option to rate any lower, it would certainly be 0 stars. I'm still not sure where ro begin...maybe with the deceitful salesman (Brian M.) or the simple lack of accountability and communication between the store and it's warehouse. During the course of waiting more than two months for a $6'000 delivery that was only supposed to take 3 weeks, I received 4 (yes, F.O.U.R) incorrect deliveries of the same item. 🤦🏾‍♂️ The initial (late) delivery included: half of a sectional, a dining table minus all four of the chairs, 1 King Bed missing headboard and footboard, 1 Queen Bed missing rails. I essentially received half of what I paid for and it was this way for 5 weeks. You almost have to laugh to keep from crying. As I write this review...this particular Ashley store has no idea as to the status of the failed 6th attempted delivery that was scheduled for yesterday. I actually like Ashley but this location could definitely use some training. I'll never do business with them again. You've been warned ⚠️

Poor quality furniture and the sales staff are very sketchy. They sell extended protection claiming it covers everything however it actually covers NOTHING because when you try to make a claim, if there's any wear to the furniture at all, the claim gets denied. So essentially, if you use the furniture you can't make a claim on it. No one answers the phone beyond getting the sale.

Friendly and Knowledgeable Staff..!

After the nightmare I experienced with the Ashley’s on-line, it was a pleasure just walking into the Douglasville store and receiving excellent customer service. I highly recommend the Douglasville Home Store.

Save your time and money. This is hands-down the worst place and experience I have ever had in my life where the company. It is like they work to try your intelligence and disrespect you at every potential chance they have. I wouldn’t purchase another product from this pathetic excuse of a company if they paid me for the actual item. Completely disgusting.

Sales associate was very pleasant and helpful.

My husband and I bought a king bed and mattress on 5/28/22. Our sales rep was Ashley and she was great and very helpful. We were ask if we wanted the two box springs or one. We said one box spring. Our bed was delivered on time however it did not come with a box spring. The delivery guy even said I would need a ladder to get into the bed. The bed is so high we literally can’t get into it unless we climb on the side. We have gone to the store in Douglasville 3 times now and cannot get anyone to help. We were told by the manager that indeed we were given the wrong thing. We were told that we would be contacted soon due to it being in stock and the correct item will be delivered and setup. It’s been another 2 weeks and nothing. This has been very frustrating and to make it worse my husband has had a broke shoulder during this time. Rooms To Go will be our place from now on!

I hope to update this post with a better experience when it’s all said and done. Paid (in full) for bedroom furniture last Sunday. I paid 100% of the price for 100% of the delivery 1 week later. Today comes (delivery day) driver shows up missing the headboard for the bed and 1 of 2 nightstands damaged. I contacted sales person immediately with issues as I was instructed to do when purchase was made. Response from her started with “We are going to make this right today!”, to “Waiting to hear back from warehouse will let you know soon” to “Manager and customer service has contacted Warehouse I will update you as soon as I hear back.” I was never contacted, not even with courtesy call that nothing can be resolved today. As of now the best answer I received was from the 1-800 customer care number that said I can reschedule my delivery in 24-48 hours. I can deal with unexpected problems if the communication is open and honest, but so far it feels like BS that is coming from people that don’t care about someone who’s money they’ve already received. As of now, I will not purchase Ashley Furniture products again. The ball is in your court Ashley, will you make this right?

I went to Ashley furniture In Douglasville on 1/29/2022 to purchase a living room table set. Tracey (old fake wrong body a$$) the sales rep told us that it would be one week for delivery only to find out it was on back order after it wasn't delivered with other furniture we purchased. Then on 2/21/2022 i was told 6/02/2022 which has passed. I called they told me 6/25/2022 still no furniture. They said it maybe in the warehouse. Well after reading all the reviews I see it is best to get a lawyer involved, because I get lies after lies. Never again.

The sales lady was awesome. After that the sale the service ended. I had the wrong size footboard delivered and 5 days later they offer no resolution.

Wonderful experience. Brian Miller and KB were awesome. Went out of the way to close the deal. Super impressed.

Everyone there was nice friendly and helpful my experience was great if I can give 10 star I will that's how great my experience was at Ashley furniture. My sale Guy Brian Miller was awesome he helped us through everything that we needed.

Ok

I went into the store to make a puchase, it was simple and fast because I already knew what I wanted. However the one star rating is because I was told that my order would be delivered the following Monday. Needless to say it wasn't and I however wasn't informed of that until I reached out to customer service only to be given two different dates 5-12-22 then 5-19-22), fast forward to now when that delivery date is, well was supposed to be tomorrow (5-19-22). I tried tracking my order and it wasn't found. So i again reach out to customer service only to be told that now the delivery will be 5-26-2022. If i wanted to wait a month or more for furniture, I would have gone to Rooms to Go. I can not be a repeat customer to this establishment, nor can I highly recommend it to anyone. It wouldn't be so bad, had someone called me to inform me that my delivery would be delayed. I took off work to be available, twice now. Now I have to request yet another day off with the hope that it will finally happen. If an item is on back order or out of stock, I would like to be given that information beforehand, because then I probably just would have bought something else. That's the excuse I was given today for the delays.

Our sales person “Que” was awesome! He listened gave and us excellent customer service. I highly recommend working with him if you visit the Douglasville store.

Return to purchase table for chairs I had previously brought. Sales woman looked it up ordered them for me . I was in and out in 20 minutes. Great job

Went in looking for a chair...say a lot of great furniture. I was greeted at door with great customer service

Update it’s now Aug. 2022 still no order or communication about it. The last month I was given was July. No update provided & I have reached out! If you will never have the item please issue a refund this is ridiculous. I have called & was told someone would contact me that never happened. Please tell your customers you don’t have a item when making a sale i was told it was in stock it’s now almost a year & still no coffee table from a set i ordered. I will NEVER shop here again i ordered a furniture set in Oct 2021 my coffee table was never delivered. I keep getting the run around then i get the date of Feb no table then March 2022 now i get a phone call that it’s not until April. This is ridiculous my living room in my house looks empty waiting on the worst customer service i was told lies to make a sale. NEVER AGAIN!!

Korey Delaine was beyond helpful. I needed 2 queen bedroom sets for my daughters and he took he time to show us everything they had to offer. He was not pushing and was happy to help even after we left to go look at another furniture store before purchasing. If you shop there, ask for Korey. You won't regret it.

Horrible cheap furniture ,,,please do not buy from Ashley furniture . I purchased a protection plan for the furniture. The side railing that holds the drawer ,that allows it to slide in and out, broke and guess what? They said it is not covered. How could that not be covered??? It is part of the furniture, and there’s another drawer that’s about to break. I don’t understand with the quality of furniture these manufacturers are allowed to sell !!!! This is horrible, I’m retired & I should not have to buy new furniture because you’re making cheap stuff, but you charge me an arm and a leg!!!🤦🏾‍♀️

DO NOT SHOP THERE!!! THEY TOOK MY MONEY, TOLD ME THE FURNITURE WAS AVAILABLE, BUT TURNS OUT ITS NOT EVEN IN STOCK. THEY REFUSED TO REFUND ME. MY BEDROOM SET COST 7K TOTAL. TIME TO LAWYER UP

If I could do a 0 star I would. The sales associate ask me to do a survey and I did for a store credit of $25. Purchased 2 pillows and had to sign and initial like I was buying a house. I was on my way out the door before the survey. They brought the pillows out, we had paid and everything and they said we couldn’t take the pillows cause their not in inventory. Then the customer service lady attitude was way off. The manager was no help. Stay away from the Douglasville Store.

A bunch of options. Nice folks, worked with Ashley from Ashley's... pun intended and no relation.

Excellent customer service. Were acknowledged as we entered and were pointed to the items we were interested in. No hassle shopping in a relaxed atmosphere. Great store. Great sales associate. Unlike the previous day in the Marietta store where we went unnoticed and un-acknowledged for over an hour this store was great.