Ashley Store | Douglasville, GA 30135

Kyle was amazing! Helped us with all our needs! Made everything super easy and super fast!

I walked in knowing what I wanted and Kyle met me as soon as I entered the store. He was very friendly, listened to what I wanted, was helpful with all my questions and made the process fast and easy. I’d recommend working with Kyle. He and his store manager were very personable and awesome!

Very easy experience, no sales pressure. Everything explained well for warehouse pickup. Very friendly staff (Tina).

Kyle was really friendly and super helpful and efficient. Our experience in store was great!

Excellent service from Titan, store manager was awesome also

Tina provided excellent service. Highly recommended.

I found a great deal on my kitchen table. I have worked with Kyle and had a great experience

Greeted as we walked in the door and very helpful throughout the process.

Tina was an absolute pleasure to work with!! She was so knowledgeable about the products and extremely kind and NOT pushy at all. We left to look elsewhere and came straight back to purchase from Tina. Duncan, the manager, was very kind and helpful as well. Overall, all of the staff were great! Great experience and will definitely shop here again!

Tina was extremely helpful. Also, while I was waiting on Tina to finish up with a client, The store manager Duncan came over to make sure someone was helping me. He even offer to step in to help me along while I waited on Tina. All of the staff was pleasant, professional, and very helpful.

Great service very helpful and pleasant. Great prices too,ask for Demar he will take good care of you.

I could not have been more pleased by my experience here! The employees were so very helpful and patient while my wife and I looked through their catalog and answered every question we came in with, plus a few we hadn't considered. I will continue to shop here and if you need furniture, stop here first. Big shout out to Tina, who was very knowledgeable about their selection and gave us great service.

Tina was great to work with!

Kyle was absolutely amazing! Due to my own personal issues I was feeling down when I came it the store. Kyle greeted me with a smile at the door. He asked what I was looking for, he showed me options. He was informative, patient and kind! Thanks Kyle

Go see kyle great customer service Great deals Great help !!!

I had an excellent experience at this Ashley location. Tina is very kind and made everything very smooth and simple for me.

Tina Kochan the salesperson was very helpful

Tina was very helpful with my purchase. She carefully reviewed the products with my husband and I. This was a positive shopping experience. The staff even entertained my 7 and 8 year old boys.

Our salesman, Kyle, was friendly, helpful and very patient with helping me select our furniture and mattress. Quick and easy experience! Will definitely keep his business card!

Tina and Antonio at the Douglasville location were both a pleasure to work with! I would recommend this location and these amazing individuals to anyone looking to purchase furniture! They were patient and very knowledgeable and helpful!

Worked with Kyle today in Douglasville. We were on a time crunch so we had to fit a lot of shopping in one visit. Kyle wss awesome and took the time to show us the pieces we were looking for and go over different options. He was patient and knowledgeable and ultimately, we were able to leave with 2 living sets and dining all set for delivery within the week. Very happy with the experience.

Kyle was great in helping us pick out our living room and dining room furniture for our new house! He was so attentive and offered great advice. We were in and out within an hour. Great service

I would not suggest shopping at Ashley if you want any type of competent furniture delivery experience. The salesman we dealt with was fantastic. That’s the end of anything that resembles a decent experience. We were told the furniture would be delivered on 6/20. On 6/15 we were told one portion of a sectional would be missing and that one missing piece would be delivered ASAP (no date given) . On 6/18 another phone call informed us that now we also would be missing a portion of our bedroom order and that NONE of the sectional would be delivered because, ironically, they do not deliver sectionals in sections. The missing pieces are supposedly being delivered to the warehouse on the same day that our furniture is scheduled to be delivered. Instead of even offering to reschedule a complete delivery for the next day or the day following, I was told there will be (at least) 2 deliveries an unknown time apart. They said they were “unable to give an estimated delivery for the missing pieces” but it is likely to be after July 2nd. 1 out of 10 (1 instead of 0 for the sales guy- otherwise it’s a total 0). Definitely would not recommend. Certainly will not do again.

Great service from Kyle, we’ll be back.

Kyle and Duncan were very helpful and patient. They let us look at our pace and when needed walked us all over the store.

My visit to the Douglasville location was amazing! Ty helped us throughout the entire process. He is very knowledgeable and professional. He made the visit well worth it!!! Delaysia was just as awesome. She was a pleasure to talk to as well (my bday twin) lol. Awesome team!!

Kyle was very helpful and attentive, helped me find exactly what I was looking for

Kyle was my sales person, he was very helpful and professional. Thank you Kyle

Awesome deal, Tina was great!

Had a great experience with Kyle and the rest of team!

Que was one of the representatives who came to help us when we were at Ashley’s. He gave us details about their discounts, walked us through each step, and explained everything very clearly. He was very patient and made the whole experience much easier! We will definitely be coming back!

Greeted immediately. Invited to wander on my own to browse which was outstanding! Once I was ready for assistance in sofa selection, Tytan was a great rep. Made alternative suggestions when I had doubts, knew the floor n catalog selections well. Very knowledgeable. Look forward to delivery.

Great service. Went in to find a dining room set. Our associate was Kyle. He was excellent. Didn't rush or pressure us to buy. Very friendly and upfront on the price. Happy with our purchase.

We worked Que today, and he was absolutely amazing. Que went above and beyond! He is very knowledgeable and super personable! Highly recommend Ashley Furniture (Douglasville) and Que to help get you what you’re looking for!

Kyle was great! We came in for a recliner and left with an adjustable base for our mattress. Super excited!

We had a wonderful experience. Tina was very friendly & helpful.

Just purchased an Abinger Sleeper Sofa with the Help of Tina. She is super friendly and knowledgeable. Great customer service and I will definitely back to check out the floor clearance items. Super good deals.

Just Purchased a sleeper sofa and the Customer Service was excellent Kudos to Tina she is very knowledgeable and super friendly. Thanks again

Nice , friendly and professional. No pressure and worked with my budget . Thank you Tina - I will be back to work with you again for my next furniture needs

Tina was awesome and made the entire experience a breeze! I knew what I wanted and she didn't waste any time with needless upselling or marketing only focused on getting me taken care of!

Great experience I love the couch I got

Great service and staff

We process was easy and Kyle was helpful! 😊

Great experience! Tytan was amazing. He patiently answered my many questions and helped me with my selection. If you visit the Douglasville store, please ask for him! And, Duncan (Manager) is a stand-up guy!!!

Everyone was so helpful and not pushy at all. The store manager and Que went above and beyond. They answered all of our questions and we left with furniture for 3 rooms!

Great Customer Service with Kyle!

Tina was fabulous!!! She knows her products very well. She was very detailed and patient! She’s didn’t haggle us and gave us space to view any and all products! Love to ship with her as my sales rep! Please ask for Tina when you ship at Ashley Furniture, your experience will be amazing!

I was looking for a dinning room set for a while. Found one I loved at Ashley’s. Tina K. was super friendly and helpful 5/5

Great service at Ashley today. Found the right recliner package for our living room. Duncan and Delmar were great!

Tina K was the best! Very personable & friendly. Great experience at Ashley Furniture

My husband had hip replacement surgery and we needed a recliner that day. We were greeted immediately by Kyle and explained to him what we were looking for. He took us over and showed us several in the color I was looking for. We purchased it and came back with my son to pick it up. The Staff was very helpful and kind.

Tina is a wonderful salesperson. Very pleasant and professional. She has a personal touch!

My experience was Amazing from my phone call withTeka and then Kyle . They both provided stellar customer service from beginning to the completion of my purchase ❤️❤️❤️

I knew what I wanted when I went in. Tina K. Was great. She did not pressure me to buy something else. She was very kind and professional. She knew exactly what she needed to know about what I purchased.

Kyle was great!!

Just stopped by Ashley Home Store looking for a recliner. Thanks to Kyle we found exactly what my wife was looking for! Definitely a better selection than Rooms To Go! Quick options for delivery and expert knowledge on the whole process.

This Ashley Furniture was fantastic! Everybody was friendly especially Kyle. He was very thorough about explaining the store and the different types of recliners that they have. He made the shopping experience smooth and easy. I definitely recommend this store for all furniture needs!

Great experience at Ashley! Tytan was awesome!

Tytan was the best! The manager Duncan was also great!

Ms Tina, was so patient and informative. She stayed with me after time for her to get off. SHE ROCKS!!!

Kyle was very efficient, polite,and courteous at all times!

Kyle was patient and incredibly helpful! He honestly made it pleasant experience.

2nd time visiting the Douglasville store and I must admit just absolutely awesome customer service!!! The store atmosphere had great vibes and welcoming from floor reps to management! Today a young gentleman “Tyson” was so attentive to my wants and very very helpful! Thank you for your awesome pleasantness😊

Nothing but great experience with staff here, especially Q and Tina. I will be back for more furniture with them

Kylie was Great helped us with everything made us feel comfortable great Sales man we total was ready to purchase

Tina was awesome. She was very informative and attentive to my needs! I purchased everything I needed!

Ducan, Delasia, Tika, and Kyle were absolutely amazing. They were very knowledgeable in answering all of my questions and provided exceptional customer service. I cant wait until my furniture arrives. Thank you guys so much!!!!

Exceptional service at Ashley furniture. Ms. Tina was an awesome professional at the Douglasville store. Very patient and offered excellent decorating tips. Great place to buy furniture.

Kyle was a very kind man who helped a lot.

Kyle was very friendly and helpful. Listened to all my questions and requests.

Kyle was fantastic. He was very informative and helpful.

Ty is an exceptional store associate at Ashley Furniture Store. He exuded professionalism & attended to every need inquired.

If you need quality furniture, stop into Ashley Furniture and ask for Tina…

I had a wonderful shopping experience with Demar R. It was so refreshing to have a salesperson who listen to me and found exactly what I wanted and needed. Samantha took really great care of our financing needs. I love this store and staff! Heart.

Great experience working with Tina. Quick and efficient.

Titan was a pleasure to work with. He was very knowledgeable about all the mattresses and helped us make a decision. We would definitely recommend him!

Definitely ask for Marquette "Q" Williams (off Tues & Wed). He was awesome with us, very patient and helpful. I will definitely be using his assistance when I go back for more stuff. The store is so clean and the setup lady is great at what she does to, everything is on display to see it.

Let me tell you!! Go see Tytan in Ashley in Douglasville GA! He help me with the purchase of my new bedroom furniture! Great energy 😀! I will be back for other pieces soon 😁

Outstanding customer service. Tina made my shopping experience smooth.. truly professional from beginning to end …

Kyle was great from the jump warm greeting as we entered and was determined to have us leave with what we came to buy .. thanks again Kyle

Kyle (Douglaville branch) was a great help. He ensured we got all we wanted within out budget. Thank you!!!

Kyle was very professional

Que had the best customer service all the way around!! Thank you, sir 🙂

My home furniture store, always satisfied!

Wonderful experience! Ty was our sales rep and he was very helpful and patient. Not pushy at all. The store had a great selection and we were able to pick out a beautiful bedroom set without any issues.

Demar was very helpful.

I would highly not recommend!!! Their financing company is a fraud!! I personally don’t leave reviews but this situation has me pissed off. If I could give them a zero star I would. I and my family will have nothing to do with Ashley’s ever again. After spending $15,000.00 in the last 2 years. Go to your mom and pap store that has better customer service and better quality of products!!

Had a wonderful experience this young man Kyle really help me with everything I need I will be back

Kyle was amazing! His customer service was top notch

Tytan was our sales rep and he did an incredible job! He was knowledgeable about the products and patient with my wife and I. He explained the financing to us and we completely understood EXACTLY what we were paying for. I definitely recommend asking for Tytan if you want to feel safe and a have a peace-of-mind about your purchase!

Kyle was very helpful the entire process!

Kyle was very helpful & patient, made the whole process very easy

DeMar thanks for your help

Kyle was our sales person. He was very informative and provide us with exceptional help! Thank you Kyle

Tytan is awesome!! Really helped me out.

awesome customer service

I had a great experience when purchasing from Ashley's in Douglasville. Tina was excellent and very patient. I would strongly recommend her if visiting this location.

Que was Very helpful and very nice did not take long at all

Titan was exceptional in his role. He provided us with a comprehensive overview of the beds and mattresses we were considering, including detailed pricing information. His demeanor remained pleasant and accommodating throughout our indecisiveness.

Q was awesome. Great customer service.

Tye was exceptional. He was very patient and made sure I was completely happy with my purchase.

The best service ever, went in store not expecting to get much and received everything!!!! Quita helped me navigate through the designs and her and Duncan were able to get me what I wanted and more…. They are the greatest…

Just happen to stop by Ashley Furniture and was helped by Mr. Q today. Very nice, very helpful and friendly. Great experience working with him and will definitely come back again.

Very disappointed in how an incident was “handled” at this location.. after spending almost $5000 within the month on furniture here. They definitely lost a customer when this occurred.

Fantastic experience! Love our purchase and loved working with Tina.

Came in and found just what I was looking for. Tina K. was a big help. Great customer service and manners. Will be back.

Tytan was excellent. Great customer service, helped us find exactly what we wanted. Never pressured us into purchasing, gave us space and time to decide. Great job. We will be back.

Tina assisted us today, she was fantastic! The store was clean and lovely to browse. We will be back for future furniture needs

Hello we got wonderful service from Marquette “Q” Williams he did an excellent job!

Ty was the best. He helped me furnish both my Bedroom and Living Room at a good deal. Quality pieces. Great customer service.

Tytan was very professional and knowledgeable about the pieces on the floor. He helped my husband and I find exactly what we were looking for. 3 rooms furnished today! Would highly recommend, love our new furniture.

Tina was awesome. Friendly, knowledgeable and efficient. Much better than Rooms to Go.

Easy, fast and friendly. Tina made ordering my mirror a breeze 💙

Tina was super sweet and helped us find exactly what we were looking for within our budget!

When I tell you this location was amazing when we walked in the manager was so friendly and nice energy was amazing … the gentleman who helped us was AWESOME he was so nice and listened and didn’t rush us to buy something like between those two we bought the couch with no concerns … I even called today about the email being wrong and the young lady Tasha I believe her name Is was even so sweet about helping !!! No attitude when I say I will recommend them everytime !! I will deff go back for my next piece !!! Thank yall and I’m so sorry I forgot yall names

Great experience and Tina is an excellent sells person!

Tytan was a wonderful salesman. Very helpful and knowledgeable.

I have a fantastic experience. Roma was absolutely wonderful to work with.

Tytan definitely did a great job helping us today.We made a purchase in 30 minutes!!!!

Favorite store by far! I can’t wait to get my dining table set I’m coming straight here! The office manager and ladies in the office are all so wonderful with their jobs and always help with a smile. Highly recommended!

Tina was extremely patient with us because I couldn't make up my mind as to which piece I wanted. She told us to take our time, that there was no pressure. We will be returning to Ashley's.

Tina was amazing!! They are very quick and thorough, and very knowledgeable!

I had the best experience he took time with my husband and myself didn't rush or pressure us into buying anything I will definitely be buying all my furniture from you

Kyle was amazing! I found 2 recliners on clearance for a great deal. He even helped me load them so I could take them home today. The whole staff was super helpful.

I actually love Ashley Furniture.. it’s good quality that will last for years 😁..Love it! Great location in Douglasville!!! Prompt and quick service

Great service! Unfortunately they don't deliver to the rural towns of Middle Georgia so we found our couch elsewhere. We do have other furniture they we have purchased in the recent past and we have enjoyed our furniture so far

Tytan R. Was a wonderful salesman and very knowledgeable of the Ashley and Tempurpedic brands. He provided excellent customer service!!!

Kia was exceptional really appreciate his help. Very professional, very kind and very courteous.

Tina was amazing!!!!

Tina is the best!! So welcoming and informative! Very knowledgeable, kind and went out of her way to answer questions about the variety of amazing mattresses Ashley has to offer! Great expericence!!

Tina was such an amazing help and truly awesome at her job wonderful and so kind

I really appreciated Tina at the Ashley’s store in Douglasville. She followed up with me about a product that I really wanted. It seemed as if it was not going to happen and I was getting false promises. Tina actual did her research on the product I desired and actually followed up with me. I ended up getting the patio set I desired. Thank you Tina for being hungry to win in helping me get what I wanted. 👊🏿💵

Great selections and customer service.👍

Ty was great! He listened to me and heard what I needed and had me ready to go in no time! Best personality ever!

Quits Quitta great ! 5 stars

QUITTE WAS AMAZING!!

Tytan was great , I appreciate the customer service .

Had a wonderful experience shopping furniture and Tina is an amazing sales person.

Q was great at the store to help me get the best bang for my buck! Bonus...those delivery guys are fast and clean up after them selves. Highly recommend this store

The sales associates were very friendly. Marquette “Q” Williams was extremely helpful and proficient in explaining the in’s and outs of Ashley’s furniture delivery process as well as the furniture upkeep/maintenance team that comes out to clean. Very well stocked facility and a awesome staff.

Excellent customer service. Tytan R. exemplified the epitome of patience, knowledge and extraordinary customer service . Will definitely do business again at this location .

Had a great service today. Tytan was great with explaining all the items in the store i was interested in. They also gave my daughter crayons and a coloring sheet while we talked which was great, definitely will be purchasing

Tina and Dalaisia were very great and personable! When you go to Ashley definitely ask for Tina!

The Worst service I ever experienced in my life is with this store. Poor customer service and general service from managers to the sales representatives. First, after paying for my couch they kept changing delivery dates for more than 7 times and that messed up all my plans for thanksgiving. When it was finally delivered, they delivered the wrong one(2 opposite sides not the way we saw it displayed in their store) and almost try to put the blame on us that that was what I ordered if not that I had my proof. Secondly, up till date I paid for extra throw pillows which up till now have not received it , am talking of order placed and paid for since November , 2023. Manger says it not part of the order , I should him receipt where it shows I paid for it (extra throw pillows) and also sale rep that attended to me confirmed that because it was in the receipt. I have been there to take my throw pillows for months and they kept turning me down and they never make a refund of that extra payment. Bunch of criminals. This store is not the store we use to know, because I was about to make my order at a better furniture store before my uncle convinced me that we should try Ashley. Ashley unfortunately defrauded me

Tina was an absolute pleasure to work with while deciding on living room furniture!

Demar was so very helpful, knowledgeable, and patient.

New management and team. Incredible customer service. Ask for Quitta!

(Translated by Google) Titanium (Original) Tytan

(Translated by Google) Titanium (Original) Tytan

My husband and I stopped in today to purchase an oversized chair and ottoman. Our salesperson Tina was very knowledgeable and personable. She made our experience enjoyable with a low pressure approach and efficient manner.

Antonio worked so wonderfully to insure we have options of how and when we could pick it up. Was so willing to work with our busy schedule. All around great place to buy from 😊

Tina K was awesome! She was very informative and attentive to our needs,helped us pick out the perfect table for our dining room.

Bought our second couch today, it took Tytan all of 5 minutes to show us the couch that we would fall in love with. Somehow the team knows just what you want! I’ll be back again.

Que made the experience easy and smooth !

Tina knowledge help me feel like my money was well spent.

Demar is an excellent salesman. He created us when we walked in and very helpful!!

Tytan was our sales guy. He made the shopping experience incredible. Very professional knowledgeable and kind. Highly recommend.

We worked with Tytan today and he did a fantastic job guiding us around the store, giving information on different pieces, and getting us settled with what we needed. Hands down the best representative we’ve worked with while shopping for furniture and fun to hang out with for the day.

Very helpful people. Top notch high quality furniture. Great selection. A must see. Thanks Ashley furniture!

Great service from sales person Tina K.

I have not received the bedroom suit yet, it will be delivered next week, but the experience that we had at the store was great. The salesman that we worked with, Que, was very helpful and quick with the details of the sales and prices of items. It wasn’t a “high pressure” experience, like you often feel in furniture stores. He just patiently went through the store with us, helped us select the right options for our needs, and stored everything in the system for when we were ready to come back and “pull the trigger.” A week later, we returned and Que remembered us and the items we chose. We then confirmed our choices and the check-out process was so quick and easy and painless… none of this last minute fee fee fee or add-on purchases that you encounter at other big name (RTG) Looking forward to the delivery process and the smile on my teenagers face when the furniture comes in. I will try and update this review post- delivery 👍🏼 **EDIT** delivery was scheduled for tomorrow. I had been told just before we left the store that I would get a phone call or text message a day or two before to let me know a window of time for delivery. Well, I NEVER got any such call or text. So, I called the store just before it closed and and was informed that my delivery had been moved more than a week out- an additional 9 days was added to the delivery date because one of the dressers wasn’t at the warehouse. No one called to let me know a thing, so the inconvenience of me having taken off a day of work for no reason, as well as having completely cleared my teenage daughters room of ALL furniture believing she would have a whole new bedroom set the next day, but now she will have an empty room (no bed, nothing at all) for another 9 days (and another day of missed work for me,) is aggravating to say the least- especially with ZERO notice. So… I’ll update again in 9 days about the delivery.

Tina was very helpful, patient and very knowledgeable. She also gave my husband and I time to talk over somethings before making our final decision. Thanks Tina

Tina is the Best…was very helpful and knowledgeable…purchased a sectional today and will def come back and purchase again👍🏾

Customer service is great! All questions answered with knowledge and they were very friendly.

Always awesome!! Thanks!

Just bought a new couch and mattress from Ashley. Super excited for everything to be delivered. Even more happy about was the sales experience. Our sales rep Q was the best sales experience I’ve ever had. Guided my wife and I without pressuring us at all. Was great and patient with us and our 2 year old. I love what we purchased but Q made the experience 5 star.

Titan was very helpful from the moment we walked in the door! Great personality! Very knowledgeable about the furniture and got me the best deals! Thank you Ashley Furniture

Our saleswoman, Tina, was great. Walked us through the whole process.

Great products and customer service.

Mrs Tina it’s amazing person and very helpful 😊😊😊😊

Amazing service. Tina was informative and had such a lovely personality.

Q did an awesome job

Tina was amazing from the time my girls and I entered the store. She greeted us right away and informed us of the current sales and promos. My transaction with her was both seamless and informative. My family will definitely come to see her again for any of our furniture needs.

Excellent service! Demar was great, clear communication and worked with us to get the best deal since we were purchasing furnishings for 4 different rooms in a new home. Will definitely come back.

So helpful and friendly!! I got what I wanted and was met with understanding and kindness!!

Wes was a great help in getting what we needed to complete our bedroom set. If you're looking for anything go find Wes...he goes far and beyond the call of duty.

Great service ask for tina. She made it quick and painless.

Tina was amazing

My husband and I had a great experience working with Tina K. She was very knowledgeable and helpful and gave us our space to look around while being easy to find if we had any questions. We will definitely return for future furniture purchases in the future.

Great store! Everyone is super friendly. Tina was very helpful, awesome customer service!!

I had a phenomenal experience with Teka and Quitta. These associates were professional, pleasant, and provided exceptional support regarding the purchasing process. If you’re ever in the market to purchase, I HIGHLY suggest you contacting these two associates. They’ll take great care of you!!! Thanks Teka and Quitta!

Enjoyed working with Q. Made buying a couch very easy.

Duncan was amazing and very helpful! Absolutely loved my experience!

Not happy with the services at all. My furniture was scheduled to be delivered two weeks ago. I now have a new schedule date this week. What I'm not happy with is the fact your company has decided to deliver my furniture @7pm. I want to know why would you send your deliveries to my home @7p and never asking me if the time was suitable for me. I guess it doesn't matter when the furniture has been paid in full. Basically at this point you are saying the hell with the customer they will get it when we decide to deliver it and at whatever time. Ashley you have left a bad taste in my mouth. DONE!!!!!!!

We bought our couch and lounge chair today with the help of Q at the Ashley in Douglasville & it was the smoothest experience ever!! The staff was extremely friendly & helpful in many ways! Will definitely be coming back for future purchases & recommendations!

Very professional staff. Friendly environment. Tina k was our sales person and she did an amazing job showing/explaining everything in detail!.

Tina was great! She helped us find the perfect King size bed and assisted us with looking for a living room suit!

Tina was amazing! She was very knowledgeable and friendly!

Came in and bought a mattress from Big Wes. He was very knowledgeable and provided plenty of info and patience with our decision making. We would highly recommend Wes to anyone who goes to this store

I was actually able to find what I was looking for here and Tina was very helpful!

Tina and Natasha is an example of excellent customer service! Mr. Duncan was an awesome leader. Thank you!

This last purchase will certainly be my last. I ordered a bed early December to be delivered on the 22nd. On the day of delivery the delivery team showed up to my house with nothing for me. I was then called and told part of my bed was on back order and I would need to reschedule. Ok fine, I rescheduled and then still received emails saying there was an issue. Finally received on 27th and found out one of the pieces was wrong therefore leaving me with an incomplete bed for another 2 weeks. I was told my delivery fee would be refunded - that never happened and the experience was all in all awful. All I got was sorries and excuses. I won’t buy another piece of furniture from this place ever again.

Tina was amazing from start to finish whenever your at Ashley’s ask for Tina she will not disappoint.

Tina K gave excellent customer service. She was very familiar with the product and assisted with picking out a living room set for me. Great customer services.

Excellent service. Very nice and clean store! No hassle, no pressure. Make sure you come see Tina K!!!

Quitta is the best!! My husband and I had a blast with her!! We love our new bedroom suite!!

Reliable, friendly, knowledgeable, kind, assuring and just plain old damn good…Jermaine Green is all of that and more. My family and I have had to pleasure of working w Jermaine to outfit our home and he consistently goes above and beyond to provide white glove service and support. He’s a leader among giants as I’ve never had one bad experience in Ashley’s Douglasville. Interested, shopping around or ready for a change, do yourself a favor and visit Jermaine at Ashley’s Douglasville. He’s next level amazing!

We had a great experience at the store and a beautiful living room suit! Tina was very professional and was a great deal of help in our selection. We will definitely be shopping there again!

West was great!!!

Quits Brown was a very good representative for Ashley Furniture Store.

Lisa was wonderful. Great shopping experience

Very nice and patient

The staff is very friendly and helped with my request.

Great buying experience. Tina was amazing and helped us as soon as we walked in. Very friendly and made process seamless. Highly recommend.

Wes Jones knows how to get a deal done! Very knowledgeable. He’s a gentle giant …

Tina was awesome

I was in the area yesterday and was contemplating buying a new sofa for my home. I was greeted immediately by the manager, and then shortly after, he connected me with Tina. She was amazing! Very patient, friendly, and knowledgeable! If it weren’t for Tina, I wouldn’t have purchased it! I look forward to going back and working with Tina. She was the best. If anyone ever visits Ashley’s in Douglasville, go see Tina!

Super friendly, not to pushy ask for Tina she was awesome ❤️

Mr.Q very nice and helpful in making customers feel right at home.

Quitting was awesome, down to earth and a pleasure to have been assisted by!

Awesome

Q was great!! Very patient, helpful and got us a great price!!!

Shopping in this store is a nightmare. We bought a bedroom set more than a month ago because it was on sale and they oversold the product and now the answer they give us is that we have to buy a different one. They don't give an answer and are shameless selling what they don't have. We will never buy again from this store that sells what they don't have. Be very careful, they do not comply with delivery times but they do charge without giving the products they offer. They sell promotions that they don't have...

Upset! I bought a dining room set, $3500+, on 11/12 to be delivered 11/21 (before Thanksgiving) and the set still hasn’t been delivered. The delivery men showed up with some items (table missing) and salesman told me to decline delivery and entire set would be delivered next day. His manager was working to make it happen. Well, today, 11/25, I still don’t have it and NO ONE has called to tell me anything.

Tina was amazing best customer ever

Easy explanation of what I was purchasing and help from the employee Q and others for quick and quality help

Excellent customer service. Prices are way to high now a days like ALL furniture stores but I found what I wanted, got a great deal, and was NOT pressured to buy anything I did not go to the store specifically looking for... THAT is what I liked the most...

Ashley furniture (Douglasville) -My husband and I are pleased with our purchase. Customer service was excellent and staff were friendly. Ask for Ms. Tina~

Just came in for the first time and was blown away with the costumer service! Mrs. Tina was an absolute angel! Was honest and true! Helped me figure out layout of the furniture we wanted in our difficult layout living room. HIGHLY recommended this location and ask for Tina!

Highly recommend Ashley Furniture in Douglasville. Super awesome people to work with, Que made our buying experience very easy. Go see him for your next purchase!

Q was an amazing sales associate! I was in and out of there in less than 30 mins. He is going to for sure make sure you get your steps in while here ! LOL

This location was very clean and everyone was so friendly and welcoming. I am moving into my first apartment, so I was not as familiar with the furniture buying process, but Mr. Jermaine was so helpful in making this process as easy and smooth as possible. I am an indecisive person, but he was very patient with me and he was there to assist me every step of the way. He was very knowledgeable and was able to answer all of my questions. Thank You!

Loved the selection in the store and was able to find one of the most beautiful wooden bed.Tina was absolutely amazing. She was able to answer all my questions and helped me find exactly what I needed. Would definitely recommend asking for Tina she will make your furniture buying experience enjoyable.

Tina was a fantastic saleswoman! She helped me find the perfect mattress.

Great customer service! Thanks

UPDATED: delivery for this couch has been a nightmare. Would give 0 stars if I could. On our intial delivery date we only got half the couch, the delivery crew were the ones who told us it was on back order. Then we call Ashley multiple times (after they keep telling us they will call us back, never did) to figure out where the other half of our couch is. Finally they figure it out and it won’t be delivered for another two weeks. Then they call us on a Saturday morning to confirm delivery or they have to push back delivery date (they didn’t do this the first time they delivered) and we call back but all their service centers are closed. We leave voicemails and have been trying to get some help with online chat people, and we haven’t gotten anywhere. Now we’re being told delivery will be pushed back again. Haven’t heard a word from Ashley or the people who actually sold us the couch. Will definitely go to rooms to go next time

I had the most amazing experience at your store #39...from the manager Antonio and his sales associate Demar and Jermaine...They made me feel so welcome....my son is about to buy a new home so believe me this is where we will be shopping....Kudos to your team.

We visited the Ashley store in douglasville. It was a great experience. Ask for Tina.

Quitta treated us very well and provided excellent service. She was very patient and helpful and gave great suggestions. We will request her next time we shop at Ashley. Come see her at Ashley furniture in Douglasville!

Quota

Demar Reid, the best customer service representative I have ever encountered. He has exceptional customer service he is patient listens and give great suggestions.

Demar Reid has exceptional customer service. He is an excellent individual and patient and passionate about his work. He is knowledgeable and great at his job

I have gotten a dining bench and now a sectional sofa from here, and it's been lovely! No pressure from the sales people, and quality furniture at reasonable prices.

Jermaine offered excellent service, door to door.

I visited the store and was greeted with excellent customer service from Que. He made it very easy to find what my wife and I were looking for. I will continue to shop at this store.

Tina was great. Her customer service was superb!

Tina was great! Customer service was awesome! Thank you

Shoutout To my mans Q and Duncan The Whole Entire Staff Is A1 10/10

Great customer service

Ask for Tina K. She’s amazing and very knowledgeable. The store manager, Duncan, was very helpful as well. Enjoyed my shopping experience and will be back!

I can not say enough how much I hate Ashley homestore. They have done nothing but lie time and time again about the furniture I purchased getting constantly back ordered on delivery. Tina lied to our faces about everything we ordered not being on a back order and being in the warehouse. Just got my 4th reschedule today. Used car salesmen have a better reputation than the idiots selling at this store. Also LaQuitta Brown is the rudest person I have ever interacted with in customer service. On 10/4/23 I went into the store to pick up my clearance items and when she greeted me I didn’t say anything as I was heading to the front desk and wasn’t needing anyone for a new sale. Because of this she called me a b***h and also refused to ring up the clearance items when the floor manager asked her to. Still waiting to hear the results from the formal complaint I put in with corporate from this ridiculous interaction and her excessively childish behavior. Stay away from this complete mess of a company!

QUITTA is the absolute best! She was extremely professional and knowledgeable of all the products and services offered. When our selection didn’t work for us she went above and beyond to make sure we found a replacement that we love.. highly recommended. Thanks QUITTA

I came in here to find a new sofa for my living room and Quitta helped me. She was so professional and compassionate and patient. She literally worked with me for multiple days out of the week to make sure I got the exact sofa I wanted. I loved my experience here and Quitta made this shopping experience even better! I definitely recommend having her to help if you ever visit this ashley’s furniture store! Very Amazing experience

Tina was very informative and patient. I bought a bedroom set and enjoyed my experience.

I had an issue with making my purchase online, requiring me to go into the store. I’m glad I did. Tina was very helpful and ensured all my needs were met! Not to mention, I’ll likely be spending more money with them in the near future due to the beautiful pieces in store. Thanks again for putting my frustration to ease!

Tina at Douglasville Ga store was such a pleased. She answered ALL of my questions. And was very patient with my decision making. I highly recommend if you need a calm furniture shopping experience then ask for Tina to help you. That you so much Tina. Libby Kline

Very peaceful shopping. Inside was super bright and clean. They didn't pressure me into buying anything. Tina was super super helpful and the staff was very friendly. I got a really great deal on my furniture and the check out process was simple and easy. I will be back in the near future. Thank you Tina!!

Demar provided me with exceptional service and answered all of my questions and concerns during my purchase today! I truly appreciate him.

Me and my family came in at 6:30 pm and Duncan and Demar were a big help with our couch selection and getting us financed. Definitely a greatly ran store. Will be back!

The day I went for the purchase Q seemed very professional and helpful because I was spending money. When I had a problem with my delivery and setup, he didn't want to have anything to do with it. They finally refunded the money for the item but kept the delivery and set up fee. Their reason is because I purchased over $12000 worth of items the delivery fee and the set up fee aren't refundable. If you go to Ashley Funiture in Douglasville just pray you don't have no issues because they will be of no help .

Tina was an awesome person to work with. She explained everything to us and answered all questions.

Purchased furniture set from Tina today and it was a wonderful experience!

My husband and I came in and worked with Quitta on our furniture purchase for our new home. She has been extremely helpful, patient and knowledgeable. So make sure you ask for Quitta when you visit this location. She also has a great personality and very serious about helping her customers!!

Please go see Tina!! She was excellent in helping me choose the perfect comfy sofa!! She is top notch!!

I had the best service and high quality furniture from the best Sales person, Tina. Tina was fri, professional, patient and most importantly not pushy! I will definitely go back and buy from Tina at the Doug Ashley Furniture Store! The Store Manager and Sales Manager introduced themselves and made themselves available for any questions I might have! Thank You so much!

Tina was very helpful and extremely patient with me. She’s customer focused and very personable. I recommend asking for her when shopping at the Douglasville Ashley Store.

Jermaine was a great guy and helped up even with our tight budget…. Lovely place 10/10

I will never recommend Ashley to anyone that I know. My items were delayed and I was never notified of the delay. When I reached out to corporate I was told that sales agents will lie in order to make a sale. This company will lie to you and waste your time.

Our sales rep was outstanding! Q is the man. Great experience we appreciate you sir. Thanks Bobby & Sherry Dennis.

Demar was extremely polite, professional and patient with us, very knowledgeable ans answered all of questions. Very satisfied customers

Everybody so profecional and help . Fast approval . Loved the service

Great service, fast approval, really good customer service! Love it!

Jermaine Green was very helpful. He showed much patient and answered all my questions.

Good customer service! Will work with you to get you at the price you want to spend.

Jerome surpassed my expectations. I was so pleased with his service. He went above and beyond to help me find the perfect item. He was so patient and knowledgeable. Great service.

Amazing service ! Everyone was so patient with me and very helpful.

Great service from the manager tim and sales associate tena thank you so much for all the help

Dunkin was awesome and thanks to our salesman Antonio as well. We’ll be back

Great service and selection!!! Demar was so patient with me while I was making up my mind

Manager (Duncan) of this store is totally AWSOME!!!!!

The customer service was amazing the workers are really funny and warm welcoming definitely will be coming back for more things

Lovely people who go out of their way to help you pick out the furniture you need. Decent prices, all the furniture is manufactured by the company. A fabulous shopping experience.

Very professional and helpful

Great customer service!

My experience with Ashley Douglasville has been top notch. 5 stars. I recommend Que for your furniture needs!

Quitta was the best of best!!

A great place to shop for furniture. There are no high pressure salespeople and they let you browse on your own.

My salesperson Sydnie made shopping for my Tempurpedic mattress a great experience. I would highly recommend this store and their personnel.

I enjoyed my visit at the Douglasville location today, My sales associate(Shaquitta) and the store manager was very helpful and friendly. Thank you for getting me everything that I needed.

We into Ashley's and Q was awesome! He helped me with all my needs and made recommendations that fit my vision....Great job!!!

Ms. Tina, sales associate and Mr. Merritt, manager, provided outstanding customer service and professional support. We highly recommend them to anyone who is looking for home furnishings. Thank you, The Cole Family

Nate “The Great” got Me at “Hello”! Very personable and knowledgeable great experience! Visit ended with a purchase!!

I have had a fantastic, informative experience working with Que. I am very impressed with Que’s customer service and knowledge about the furniture and the purchasing process. I am very happy with my purchases and equally as happy with my service! Great Job Ashley Furniture of Douglasville!!

Jermain helped assist me and went the extra mile to help make sure I got what I wanted. Ernisha was great! Thank you so much for taking the time to help make sure my delivery date happen despite the multiple delays.

We had a wonderful time, and Jermaine helped us a lot and was really nice, I recommend coming here.

Mirror delivered came bowed. All other pieces came as intended

Staff was very helpful. Duncan and his team are well trained and very knowledgeable about the products they sell.

Would like to say very nice people that work there, especially duncan he is very respectful and very helpful. Keep up the good work.

Jermaine was very friendly and accommodating. Only problem, I was not able to pick up my item as promised since inventory was not completed.

Que was our salesperson and he had great customer service. He was very informative on all of the mattresses and furniture in the store.

I would love to give special thanks to awesome customer service of Ashley Furniture. Our rep Que was a fantastic individual and great help to our needs. We highly appreciate that.

Walked in and was greeted by Mr. Que Williams who listened to our needs and took action to show us what we mentioned. He answered questions, gave us space when needed and was not pushy when we declined the tempa mattress set. He adjusted and showed us what we like and gave specks accordingly. Great personally, great conversation and very patient. Come and ask for Que Williams, no regrets.

Nathan was so helpful and I was in and out in no time! I will definitely shop here again.

We’re at Ashley in Douglasville Ga and Que was are sales representative very polite. No pressure didn’t see what we want and helped us find it through the catalog and the color we want it. He is very much an asset to your company. Sincerely, The Kone

Easy to work with store staff to find the right furniture for our needs.

Syanie was very nice and really helpful. She made my furniture shopping experience Great. Thank you Syanie

0/10 I will never spend another penny with Ashely’s. Still dealing with an issues from an order from 12/2022 and it’s almost 08/2023. Never again.

My husband and I went to the Douglasville, GA location and before we could ask a question, the question Mr."Q" asked us how could he help us and the rest is history! Wonderful store vibe. We are very appreciative of the service and the look of the store, Ashley Furniture! Keep it up team! Continued Blessings! Arthur & Yvette Lee

Que was the most amazing salesperson I have ever dealt with! He was so honest and trustworthy! I highly recommend que for all your furniture needs

I had a interruption in my service with my salesman but the office manager she help correct the problem which was good.

Thank you Q for the help my mom an I received from you on Saturday great customer service really appreciate

Demar was great!!! He was very attentive and very helpful. He made my shopping experience amazing.

Que was great, very helpful and friendly. He answered all our questions and he gave us space and time for us to look for what we wanted.

We purchased a bedroom set from this place and it was delivered damaged and they did not want to take accountable. They are high and overcharge for items they know that should be discounted and item not selling in the store. We will never purchase from Ashley again

Quitta was amazing 💕

Damar was outstanding, informative, funny and insightful. I will definitely use him for my sales person in the future.

Beautiful store, great selection, and a very helpful staff. I highly recommend shopping here!

We came in looking for a couch. Q greeted us at the door with a happy and smiling face. He told us where things were and we are having our new couch delivered on Wednesday! Q was awesome and put no pressure on us at all. We will definitely be back and ask for him when we get our bedroom furniture

If I could give zero I would. Enough said

Came in to the store to just browse for ideas and met Jermaine his ability to listen to the desires I had and execute them professionally with my financial interests. I am happy to do business with people like him

Jermaine was very patient and knowledgeable in helping me select the perfect living room furniture for my home

Demar was the perfect gentleman. He was patient and knowledgeable. I can’t leave out the helpfulness and excellent customer service. Thank you Demar you are wonderful

All associates were very friendly and knowledgeable. They were extremely helpful and not pushy.

Jermaine Green thank you so much for your professionalism and patience during my indecisiveness. You took the time to listen to your customer and lead me to the perfect selection that I honestly couldn't be anymore happy with. -Another Satisfied Customer!

Great environment

Great service by Quitta. Super friendly.

Q’s customer service was professional and excellent! His knowledge was on point and was made the sell worth it.

Q has the best Customer Service I have received by far this year when it comes to shopping in a furniture store.

Demar was so awesome and very helpful in finding us out couch.

Q was awesome!! Thank you for selling me the Purple mattress!

Q was a tremendous help in buying our recliners. He made the process super quick and easy. When you want a good buying experience go see Q at Ashley furniture. Thanks again Q !!!

Great quality furniture, and great customer service. Q helped us find exactly what we were looking for and more, couldn’t have had anyone better!

Quitta was great and very helpful. We will come back for sure.

Was very pleased with the service my wife and I received. The sales associate Q was vey helpful. Very nice and respectful. Very informative. We Give the Douglasville branch a 5 star rate with his service.

Great help and was very respectful and kind!! definitely will be back to Ashley’s for more!!

Mr. Jermaine was absolutely awesome. Mr. Que was absolutely awesome as well.

As I walked into Ashley's I was greeted by an associate and was told that if I had any questions or needed help just let them know. I knew what I wanted, once I found it, I was pleased with the price. I had shopped around for the sectional at 3 different places and everyone wanted $1000- 2000 more for the exact one.

Excellent service from Quitta . Very knowledgeable about the mattresses and the furniture. She knew actually what my teenage son needed. The staff really made feel at home. Tell Dave know that he is do a great job with his staff. This was my first time to Ashley furniture. I will be back again.

Quitta was very helpful! She made the process very easy and fast!

Great salesman at the Douglasville location; he was attentive to all our needs and questions. He even gave us a blanket and a pillow when we were testing out the mattresses. Thank you Q, for your Amazing customer service. Conchita Jackson Atlanta Ga

On today I visited this horrible place. The female employees working there were so rude and disrespectful. We were purchasing an accessory and while we were waiting two of them started discussing food and one said to the other don’t be a Karen and she responded well can I be Felicia. I assume they felt it okay to behave so unprofessional because we were female African Americans. News flash…. at work I am a professional first and I do hope management there stresses to them that they should be too. I personally will never return but I will be sure to share my experience as much as possible.

The Sales Associate, Que, was friendly and accommodating. He was very helpful and answered all my questions.

Janine was amazing !

JaNINE gets a TEN star review she went above and beyond to help us pick out the perfect purchase. Thank you for being so patient.

Our salesperson Jason and the entire experience was great! Everyone was extremely helpful and friendly. We are also very pleased with our product.

Jason, our sales person, was very helpful, and Penny, the floor designer, was so helpful in our purchase

Marquette "Que" Always provides outstanding customer service. Very knowledgeable and has assisted with our purchases each time we shop at Ashley. We love the quality of Ashley Furniture

We had a wonderful experience here! Quitta made finding and buying our new couch super easy. 10/10! If you are looking for new furniture, I would highly recommend coming here, and make sure to ask for Quitta!

Me and my wife purchased our living room furniture from Ashley and we had a great buying experience. Janine was our sales person and I have no complaints about her. She made extra sure that we knew what we were getting. Even the day after the sale we decided to get an item changed and she was able to do that for us with no issue. After we receive the furniture I will update this review.

Jason was all around wonderful to work with. Let my wife and myself browse the store a couple of weeks ago as we were looking for a new bed but didn’t know what we wanted. When we decided on one of the beds we came back today and had the same great service getting the bed and delivery set up!!! Will definitely start my next furniture search at Ashley just to work with Jason again!

Mrs Janine was a wonderful help to us and so attentive to our needs. Great customer service!! Thank you so much.

Janine was very thoughtful and pleasant to work with. Very good customer service.

Came to Ashley Furniture after leaving Rooms To Go. Jason greeted us at the door we told him we wanted to browse first. He left us alone and let us shop. When we had questions, Jason was right there with answers. Unlike Rooms To Go, we weren't followed around like they are afraid we were going to steal something. If we had been treated like we were at Rooms To Go, I would have walked out without buying a thing. Instead we were allowed to shop like grown ups and we purchased a new livingroom set. I gave only 4 stars because of the ridiculous price of delivery. You would think when you spend that much money in THEIR store, since they don't keep the furniture in stock so you can't pick it up same day, the delivery would be free or less than $75.00. But nope $250.00 delivery fee and not next day. For the outrageous delivery fee I won't be back to Ashley Furniture for the rest of the furniture I need.

Greeted at front door and allowed us to wonder around show room alone until we found something we liked Once we found items we were looking for we called the gentleman that greeted us and purchased the furniture pieces we wanted. Loved it.

Que greeted me and allowed me to shop. When I was ready to purchase, he was extremely helpful, even helping to connect to another store to finish my total purchase.

First time experience at this location and we had a great time. B. Miller was fantastic in taking his time to give us all the details of each product, worked us through the process of selecting what we needed, and wasn't 'pushy' on add-ons (but still let us know, suggested, explained why would be good, etc). Finally, he and his manager seemed to genuinely have our interests at heart in maximizing our buck and bundling what we could so everyone could win. We will be back to shop with him!

Janine was very tentative and nice.

First purchase went well, expensive delivery would be my only complaint. Second purchase there was alot of delivery issues trying to work around my work schedule (8am-4pm). The customer support through the automated delivery notifications are not willing to help. You have to call the store directly as they play middleman for deliveries. The store and I agreed on a date and time for the delivery (4pm). The delivery company changed my delivery time and ask me to be available between 8am and 12pm the day before delivery. One odd thing, on the second purchase Ashley furniture wanted me to verify my identity asking me to hand over my driver license before continuing with purchase. I ultimantly canceled my order because of issues mentioned above. At the price of delivery I expect better service and communication.

Our experience today was amazing. The salesman "Q" really understood our needs for style and affordable bedroom set. He went above and beyond our expectations. He is a very positive and energetic young man.

Janine was amazing! She talked us through everything and laid out all of our options so clearly. She got us discounts and worked with us to get our price point right where we needed it. Thanks!!

Janine was grrat. Explained everything and was very professional and patient with our questions.

Janine was very helpful from Beginning to end. She helped us select the perfect for our expected baby. I would definitely use Janine again!

Janine was very helpful. Very friendly.

Janine was superb...Patient, helpful and charming! Im so thrilled with my selection and couldn't have decided without her expertise. Ill definitely return. SS

Nate was a very good salesman in helping us pick an out a queen size mattress today.

DO NOT BUY FURNITURE FROM HERE!! THEY HAVE HORRIBLE CUSTOMER SERVICE!!! Especially after you are out of their one year warranty. After they delivered our love seat, we saw the back of the couch was coming apart, and the staples were showing. They came and fixed that, but now, over a year later, in the same spot, it's coming apart again. They have given me the run around and aren't willing to help. Even though this is a defect of their furniture. Oh, we also bought the 5 year protection plan, they will not fix your furniture either unless you "accidentally" rip your furniture or have a stain you can't get out. Staples are not covered, buttons or seam rips are NOT COVERED!! So, save your money their too. I will never buy from this company again.

Had a great experience working with Nathan tonight at Ashley Furniture! Thankful for him eliminating the barriers in order to get me the best deal possible on my new sectional!

we had a great experience with the staff there @ Ashley furniture...They were very informative and helped us make a great decision on purchasing our new bedroom set...

Janine Milliron was the best advisor that helped my daughter and I.

The gentlemen setting the furniture up were super nice, helpful and respectful. There was a nick in the headboard which one of the guys pointed out and took picture of for their record. However, I was told I was going to get a call in regards to the nick for possible replacement and have yet to get one... it has only been a day.. I'll be calling them Monday to see what can be done. Otherwise beautiful set!

Experience staff especially MS ashley.patient understanding ,knowledgeable and explained what's a. Why's

My experience at this location was really good. Janine, our advisor was very helpful and attentive. She was also friendly. I could not ask for anyone better than her because she advised but allowed me to make the final decision. Way to go!!!

Janine, our trusted advisor was amazing. Very friendly and knowledgeable about the furniture. She was also very patient with us. Ask for Janine and you won’t be disappointed with your Ashley Furniture experience.

Alicia, so helpful and knowledgeable about the products. Love working with her, she made my shopping experience soo smooth. Thanks again!

The five star rating is for the customer service I received at this location. My concerns were quickly addressed and remedied. I very much appreciate the customer service team.

Janine was very attentive and knowledgeable. She made our visit very pleasant and we had such great conversation with her. She showed us a couple of things that we fell in love with and it made our decision so much easier from start to finish. I will definitely continue to be a faithful customer and because of Janine I will refer my friends and family. I can’t say enough good things about her great personality. She made our day. Sincerely: Gwendolyn & Calvin Borders

I was disappointed with my experience. I purchased bedroom and living room furniture. The delivery dates were going to be longer than I wanted on my original selections so I had to chose alternatives. They were coming in at different times, so there were going to be two deliveries. The living room furniture was going to be later than I wanted, but I made the purchase anyway. I then got a call pushing the delivery out further. I got a second call saying that it would be pushed out at least another 10 days. I was not willing to wait that long. I called the store and spoke with a manager who said that she would work with the sales person that I had originally worked with to see if they could find a comparable set that could be delivered in the same time frame. I asked for it to be done that same day. She said that she would and that she would call me back. By the end of my work day I had not received a call so I went to the store and got a refund. In the midst of all of this going on the bedroom set was delivered. The knobs to the dresser were not present and I was told that they would be ordered and would not be in for 10 days. I called and spoke with another manager and he said that there was nothing that he could do to get them sooner. I asked him if I could take the ones off of the floor model. He said that I could not, and that he would check on another option and call me back. He never did. I am assuming that he wanted the set on the floor to be aesthetically pleasing, but felt that it was alright not to be that way in my home. Overall I am pleased with the quality of the furniture at Ashley, but they have work to do to make the process more seamless. I purchased several rooms of furniture from another location approximately one month prior to all of this and also had an issue with delivery. Everything was delivered quickly, but the dining room table was missing a piece, and one of the dining room chairs was not level. I almost had to go through the ordeal of sending it back and having it re-delivered. Luckily the delivery driver supervisor (who does not even work for Ashley) was able to come out the following day and take care of the issues. We spent a substantial amount of money with this company, but just to avoid any further headaches, I do not know that I would order from them again.

Janine did an amazing job helping us get our dining room set.

Janine was very knowledgeable during my visit. She traveled to every department with me to showcase Ashley’s products based off my shopping list. We will be back to shop with her, for sure, to lock in our home furnishings. Go see Janine at Douglasville Ashley Furniture!!

I wanted just a little information on a piece of furniture that I was interested in and Janine was more than willing to help me n my search for the perfect recliner sofa. I left the store feeling more that satisfied and I would highly recommend her for all your shopping needs.

Don’t waste your time!!! Usually I read reviews first but unfortunately this time I didn’t. Rooms to go has been our go to but my husband wanted to try Ashley. Ok so we did, we went to purchase a 2000 bed 1 day before delivery we received a call which said they didn’t have the bed in the warehouse and they didn’t know when they would be restocked so basically just wait around. We went to store to get a refund the manger was very nice and understanding. The lady at the front desk was very sarcastic. Unfortunately we was not able to get our money back for the bed protection cover so DO NOT DO NOT TAKE THE BED PROTECTION COVER OUT THE STORE. Anyway someone is messing up bad and giving this company a bad name. So back to rooms to go!!!!

Janine was excellent. Did a great job explaining the mattress details and gave exemplary customer service!!

Had nice things

Do not buy the protection plan. The company will deny every claim. This furniture only lasts about 1year. Buyer beware. My bed is stilling on the floor and is about 2 years old and Ashley was supposed to order a side rail and I never got it. I got tried of calling about it. They will stress how good the protection plan is and its straight trash like the furniture.

"Q" was outstanding customer service man!!!

Visited Ashley for the first time and was pleasantly surprised. They have the cutest decorations and set ups. Janine was an amazing sales associate and SO sweet! She made our experience smooth and enjoyable

My mom, my sister, and I came to this store yesterday looking to buy a couch. First, when we first entered the store no one greeted us they all looked at us crazy. As we were browsing the store no one came to help us or talk to us or anything for like 30 minutes. Once I found a couch that I liked which was at the back of the store by the restrooms a new sales associate approached us she was a caucasian woman and was very nice and sweet to us and helped me make this purchase!…. Now as my sister and mother browsed the store I was still sitting on the couch that I purchased (no payment plan) because it’s sooooo comfortable another sales associate walks up and was being very rude to me about sitting on the couch. Don’t know her name but she’s African American with a BBL and long blonde weave (can’t miss her) she had a customer with her that was interested in the couch also (he was a black male with two kids) the sales associate said “she’s just chilling here is she your wife” in a trying to be funny way and he says “no” and I say “no I’m purchasing this couch just sitting here getting the feel of it” and then she says again “she just was chilling there” like it’s a furniture store am I not suppose to sit down and get a feel of the furniture but I buy? I was very rude and unpleasant the way she came at me. When she saw me walking around the store for 40 minutes with my mom and sister never was I seen with that man which whom I don’t know. She could’ve gotten a sale with me but no thank God. Please have a conversation with her about her customer service skills and how to speak to people on the job. Thanks.

Janine was amazing. She greeted us at the door when we walked in let us look around amd checked in on us periodically. The sale was quick and easy. If you are visiting the Douglasville location please ask for her. Amazing service!!!

Excellent service from Tracey! Very knowledgeable and kind!

I was in need of an outdoor patio set before Thanksgiving families arrived and Alicia at the Douglasville location did not disappoint in customer service and sales. Thank you for the our assistance and help with selecting the perfect sectional to have family gather on to watch football this holiday season. Thank you again Alicia!!!

Great customer service very knowledgeable I was very pleased going there thanks, Ashley Stewart... ☺️

I was willing to wait for my furniture because I understand supply chain issues, but after 3 delivery attempts for just one dresser (of an entire bedroom set order), I couldn't take anymore broken furniture. Yes, the piece was broken each time it was delivered... So I cancelled the order - this was in APRIL. I've gone to the store, made calls, and finally went to Twitter - where there are tons of complaints on this place. The support via Twitter finally got things moving on a refund but i've been waiting 30 days for that. The staff onsite was great while I was spending money but when I came back to cancel/get a refund, the service wasn't up to par. A shame because I did love the quality of many of their pieces. I would never shop here again. Update: 12/15/22 - still no refund Update: After reaching out to the CEO, I got my refund immediately.

Everyone Very kind and professional. Great experience for me.

Wonderful service , and professional salesman

Enjoyed my experience at Ashley. Tracey was our salesperson, who let us look around and answered questions when we had them. She's very knowledgeable, professional, funny and a pleasure to have dealt with.

This is about an online order The store has helped me out with this. When they delivered it they set the recliner up wrong. They back seat was installed wrong. My 91 year old father almost fell out of the chair. I have been trying for 2 weeks to return it. The online service is terrible. Do not order anything on line.

Our experience inside the store was exceptional!! But unfortunately the delivery is a completely different story. We had to have delivery rescheduled due to item being out of stock until the September 23rd. So it got rescheduled for 9/28. Received an email stating it could be delivered earlier so we rescheduled again for today 9/26. Our delivery window stated between 8:30am and 12:30pm. I’ve been tracking the delivery since 8:12am this morning and the tracking said ETA was 9am-10am. With 2 stops to go. The truck on the map showed right on the road I live off of but further down. So I went ahead and called my step dad over because the hubby didn’t want me home alone. Here it is 1pm and I haven’t heard from anyone. They have made 4 or 5 stops since and now they’re showing in a completely different area and town, even though my tracking still says 1 stop to go with ETA of 9:30-10:30. I don’t have all day to sit and wait on them!! If you don’t have a truck to take the item with you from the store then don’t bother. Go to Woodstock furniture outlet on Dallas Hwy in Dallas. By far the best customer service and delivery! Our sectional was delivered, put together, and trash taken off in less than 15 minutes. I highly recommend Woodstock furniture over this place!!

I want to say the customer service at this store is over the TOP! Everyone there was eager to help myself and my husband. We purchased a sectional and a recliner which I was unsure about but was told that I had 72 hours to return. The day of delivery I was called and told the recliner was on back order and unsure when would be available. The store had one on floor which I went and picked up Tuesday same day as my delivery of the sectional. No one told me at that time it was final sale can’t be returned. I was still under impression could return in 72 hours. I got home chair didn’t work out at all. I called and was told I was unable to return chair due to final sale when bought off floor. I was not happy about this at all bc had I been told that day I bought in store I would had never bought it. However, Daylia the manager there was so very helpful and Amina our sales lady. Due to miscommunication and chair on back order but was told in stock. She said I can’t return the chair but she gave me a store credit in the amount of the chair. I was completely shocked at such quality of customer service. I give this store 5 stars and will return when ready to buy bedroom suite. This is second purchase and will continue to return as long as they have what I would want.

1 salesperson too busy on the phone to help and the other was too lazy to get off the couch to show me where anything was, smh.

I’ve been dealing with getting my money back and items taken off being withheld from my credit card for weeks now. They’re delivered damaged and nasty bedroom set to my house. Which I have pictures. They are suppose to pick it up. This people are dishonest and don’t know what they’re doing. Never in my 42 years on this earth I’ve ever experience this. I’m now going through two charges that was made on my credit card at this location that wasn’t made by me nor did I have the merchandise. That’s fraud and I put it in the fraud in my Ashley credit card and getting police involved. I’ve tried several times to resolve these issues and still no luck. I have returned a mattress protector weeks ago and it was suppose to be taken off my credit card but instead it wasn’t and then charged again weeks later without me making a purchase of it. Along with an extra purchase. That’s fraud. Basically I’m charge twice and don’t have ownerships. Three items on there and don’t have any of it. Nor did I make the two purchases or sign for it. Previously, No credit for the one returned. I’ve documented everything. Very unprofessional company. I’ve dealt with Ashley in another state and never experienced anything like this. This is my first time dealing with incompetent people in a business to this capacity. This is the icing on the cake I would never in my life buy from Ashley company!! Never!!!

Ordered a sectional + recliner Labor Day weekend (sept 4) Was told our stuff would be delivered Sunday sept 11. They called a few days later saying they were rescheduling for the 17th. Last night, we had a friend come over and help move our current couches out in anticipation that we would be receiving our new ones today. Never heard from Ashley with an ETA, so my husband called this morning & she tells us our appointment is for the 21st.. which WOULD have been FINE if they had COMmUNICaTED that with us … But now, I have no couches in my house and am supposed to have company over tonight + my kids are out of school for the week and I have no furniture til (Atleast) Wednesday. My husband and I are ready to cancel our order and close our account w Ashley (which is the only Place we ever order furniture from).

Let me begin by saying that if there was an option to rate any lower, it would certainly be 0 stars. I'm still not sure where ro begin...maybe with the deceitful salesman (Brian M.) or the simple lack of accountability and communication between the store and it's warehouse. During the course of waiting more than two months for a $6'000 delivery that was only supposed to take 3 weeks, I received 4 (yes, F.O.U.R) incorrect deliveries of the same item. 🤦🏾‍♂️ The initial (late) delivery included: half of a sectional, a dining table minus all four of the chairs, 1 King Bed missing headboard and footboard, 1 Queen Bed missing rails. I essentially received half of what I paid for and it was this way for 5 weeks. You almost have to laugh to keep from crying. As I write this review...this particular Ashley store has no idea as to the status of the failed 6th attempted delivery that was scheduled for yesterday. I actually like Ashley but this location could definitely use some training. I'll never do business with them again. You've been warned ⚠️

Friendly and Knowledgeable Staff..!

After the nightmare I experienced with the Ashley’s on-line, it was a pleasure just walking into the Douglasville store and receiving excellent customer service. I highly recommend the Douglasville Home Store.

Save your time and money. This is hands-down the worst place and experience I have ever had in my life where the company. It is like they work to try your intelligence and disrespect you at every potential chance they have. I wouldn’t purchase another product from this pathetic excuse of a company if they paid me for the actual item. Completely disgusting.

Sales associate was very pleasant and helpful.

My husband and I bought a king bed and mattress on 5/28/22. Our sales rep was Ashley and she was great and very helpful. We were ask if we wanted the two box springs or one. We said one box spring. Our bed was delivered on time however it did not come with a box spring. The delivery guy even said I would need a ladder to get into the bed. The bed is so high we literally can’t get into it unless we climb on the side. We have gone to the store in Douglasville 3 times now and cannot get anyone to help. We were told by the manager that indeed we were given the wrong thing. We were told that we would be contacted soon due to it being in stock and the correct item will be delivered and setup. It’s been another 2 weeks and nothing. This has been very frustrating and to make it worse my husband has had a broke shoulder during this time. Rooms To Go will be our place from now on!

I went to Ashley furniture In Douglasville on 1/29/2022 to purchase a living room table set. Tracey (old fake wrong body a$$) the sales rep told us that it would be one week for delivery only to find out it was on back order after it wasn't delivered with other furniture we purchased. Then on 2/21/2022 i was told 6/02/2022 which has passed. I called they told me 6/25/2022 still no furniture. They said it maybe in the warehouse. Well after reading all the reviews I see it is best to get a lawyer involved, because I get lies after lies. Never again.

Wonderful experience. Brian Miller and KB were awesome. Went out of the way to close the deal. Super impressed.

Everyone there was nice friendly and helpful my experience was great if I can give 10 star I will that's how great my experience was at Ashley furniture. My sale Guy Brian Miller was awesome he helped us through everything that we needed.

Ok

I went into the store to make a puchase, it was simple and fast because I already knew what I wanted. However the one star rating is because I was told that my order would be delivered the following Monday. Needless to say it wasn't and I however wasn't informed of that until I reached out to customer service only to be given two different dates 5-12-22 then 5-19-22), fast forward to now when that delivery date is, well was supposed to be tomorrow (5-19-22). I tried tracking my order and it wasn't found. So i again reach out to customer service only to be told that now the delivery will be 5-26-2022. If i wanted to wait a month or more for furniture, I would have gone to Rooms to Go. I can not be a repeat customer to this establishment, nor can I highly recommend it to anyone. It wouldn't be so bad, had someone called me to inform me that my delivery would be delayed. I took off work to be available, twice now. Now I have to request yet another day off with the hope that it will finally happen. If an item is on back order or out of stock, I would like to be given that information beforehand, because then I probably just would have bought something else. That's the excuse I was given today for the delays.

Our sales person “Que” was awesome! He listened gave and us excellent customer service. I highly recommend working with him if you visit the Douglasville store.

Return to purchase table for chairs I had previously brought. Sales woman looked it up ordered them for me . I was in and out in 20 minutes. Great job

Went in looking for a chair...say a lot of great furniture. I was greeted at door with great customer service

Update it’s now Aug. 2022 still no order or communication about it. The last month I was given was July. No update provided & I have reached out! If you will never have the item please issue a refund this is ridiculous. I have called & was told someone would contact me that never happened. Please tell your customers you don’t have a item when making a sale i was told it was in stock it’s now almost a year & still no coffee table from a set i ordered. I will NEVER shop here again i ordered a furniture set in Oct 2021 my coffee table was never delivered. I keep getting the run around then i get the date of Feb no table then March 2022 now i get a phone call that it’s not until April. This is ridiculous my living room in my house looks empty waiting on the worst customer service i was told lies to make a sale. NEVER AGAIN!!

Korey Delaine was beyond helpful. I needed 2 queen bedroom sets for my daughters and he took he time to show us everything they had to offer. He was not pushing and was happy to help even after we left to go look at another furniture store before purchasing. If you shop there, ask for Korey. You won't regret it.

Horrible cheap furniture ,,,please do not buy from Ashley furniture . I purchased a protection plan for the furniture. The side railing that holds the drawer ,that allows it to slide in and out, broke and guess what? They said it is not covered. How could that not be covered??? It is part of the furniture, and there’s another drawer that’s about to break. I don’t understand with the quality of furniture these manufacturers are allowed to sell !!!! This is horrible, I’m retired & I should not have to buy new furniture because you’re making cheap stuff, but you charge me an arm and a leg!!!🤦🏾‍♀️

DO NOT SHOP THERE!!! THEY TOOK MY MONEY, TOLD ME THE FURNITURE WAS AVAILABLE, BUT TURNS OUT ITS NOT EVEN IN STOCK. THEY REFUSED TO REFUND ME. MY BEDROOM SET COST 7K TOTAL. TIME TO LAWYER UP

If I could do a 0 star I would. The sales associate ask me to do a survey and I did for a store credit of $25. Purchased 2 pillows and had to sign and initial like I was buying a house. I was on my way out the door before the survey. They brought the pillows out, we had paid and everything and they said we couldn’t take the pillows cause their not in inventory. Then the customer service lady attitude was way off. The manager was no help. Stay away from the Douglasville Store.

A bunch of options. Nice folks, worked with Ashley from Ashley's... pun intended and no relation.

Excellent customer service. Were acknowledged as we entered and were pointed to the items we were interested in. No hassle shopping in a relaxed atmosphere. Great store. Great sales associate. Unlike the previous day in the Marietta store where we went unnoticed and un-acknowledged for over an hour this store was great.

The sales process was great! Had an amazing salesman who went way out of his to help us out. It’s now my delivery date and I haven’t heard a word, no call, no text, no email about the delivery. I guess they’re delivering it today even though I was told I’d be contacted before hand.

Tracy at the Douglasville store is phenomenal! She assisted with helping me decide on a few upgrades in my home! Her unique style and fashion sense made it a pleasurable experience! Although there are some delays with delivery, she was completely honest and transparent with what the expectation should be and I appreciate that!! Go see her at the Douglasville Ashley furniture store for an experience of a lifetime 😃

Tracy is clearly the best salesperson in the business. She quickly identified my needs based on our conversation and We were able to put together the perfect living/dining furniture for my new townhouse.

Great prices, easy shopping

Great service, friendly associates. What I like most was that they let us look and not follow us around asking if we needed help, but when we were ready to ask questions they were there.

I am so unhappy. I purchased my bedroom set Labor Day weekend. It is now the first week of December and I still do not have my furniture. Waiting 3 months and they say it may arrive mid-December. If not then it will be 4 months. This is the most ridiculous thing. I spent A LOT of money for this large king bedroom set. Never again will I order from them because I will never get my order! I should be provided a discount for this nonsense.

Excellent service and care. Please go see Tracey. She was super accommodating and helpful.

Very nice place cory was very helpful in helping us fine matching recliners

The people were very nice & we were greeted when we came in the door we wanted some recliners & the guy that helped us got what we wanted thanks for helping us get what we wanted

My sales Rep Korey Delaine was amazing. I will definitely go through him for my next purchase at Ashley.

I am beyond frustrated, there customer service is absurd. I have been trying to contact them but I was put on hold for over 40 minutes and when the lady picked up the phone she ended the call after I asked my question. I have called many other times but there wait time is extensive! YOU ALL NEED BETTER SERVICE!!! There products are not what they seem. Before I purchased my furniture it seemed very heavy duty but when I revived my items they were flimsy and not at all what they were at the store. I would not recommend buying furniture from here. 😒

Brian Williams was very professional and helpful.We will be back and ask for him again

I purchased a new home and excited to furnish it. I purchase few items from Ashley totalling over 5k. The staff and supervisor of the store in Douglasville were professional. But the delivery customer service was the worst experience I have ever had in my life. The WORST and for that reason. I will Not shop again at Ashley's.

After dealing with a torn (at a seam) sectional since May, 2021, I still cannot get satisfaction. I'm STILL paying the furniture off and it's already falling apart. The extended warranty I added to my initial purchase is useless. The separate company doesn't fix torn seams. That, evidently, is a "manufacturing" problem not covered under the extended 5-year warranty; despite being told it covered everything. I was told to call the store of purchase (Douglasville, GA). I'm currently on hold with Douglasville--I'm caller number 45. Surprise! Now my caller number went to 49. Really? Should I honestly think I'd get a call -back as they offer? I don't think so! This, despite being told repeatedly, while on hold, that my call is very important to them (between Ashley audio commercials). Excruciating! I have called this store countless times since May trying to get someone's attention/action. I've requested the store manager. That person doesn't ever call back. I'm frustrated not being able to speak to anyone who can DO anything, angry at getting ripped-off and lied to, and exasperated dealing with this "company". My advice: Don't buy at Ashley. There is NO customer service. Once they get your money they are GONE! Never to be heard from again. Go anywhere else.

Que was very patient through my indecisiveness and very knowledgeable of the questions I was asking. When I first walked through the doors everyone had a smile on their face and was very helpful. I can't wait to get my new furniture.

They had what we were looking for And in stock. Deliver was on time.

Great Customer Service, Bryan was the best!

Lily was an amazing sales person and helped us find the perfect furniture for our new home.

Had A wonderful experience today at Ashley the sale team KB and Q was wonderful Also Chris the Store Manager.

Absolutely dreadful experience. After ordering furniture we were told was in stock, three days before the delivery date we were told that it was actually on back order and would not be available for at least another three weeks. After cancelling the order we still, almost three weeks later, do not have a refund for the c. $350 we paid as a downpayment. I can’t decide if they’re just totally incompetent or deliberately hold on to refunds as long as they can to earn a little interest. Take my advice - avoid like the plague.

Q was a great host

Had a great service experience with Korey Delaine, he was fast efficient and professional. The entire management team, especially Chris Jacobs made sure I was taken care of and made me feel special. Korey is a cutie also!!!! GREAT SERVICE!!!

our living room set & our bedroom set arrived today! and it looks amazing ! the delivery men were in & out within the hour. there was no delays with delivery & we were able to track the delivery the entire time. we initially picked out our furniture last Saturday, and we we were assisted by Lillian who was absolutely amazing and so attentive until my wife and i made our final selections. we couldn’t be happier with our furniture and i was pleasantly pleased at how quickly we were able to get a delivery time slot. that was my initial worry due to previous reviews at other locations and even in this one, but there were absolutely nooooo issues! can’t wait to come back and pick out our next sets of furniture ! thank you so much!

First of all I want to sing ALLLL the praises of Tracey! She was so dope! Personable, professional, courteous, patient. I mean, just place whatever positive adjective you can think of that describes a human being. I told her she definitely has my business!! Great service.

Great sales and service .. Ask for KOREY!! HE'S A GOOD GUY AND DELIVERS THE BEST PRICE WITH IT THE HASSLE

TLDR Sure, the sales people are great - BUT here is the caveat, you had better hope there is nothing wrong with your order or with your furniture because it will never be fixed properly. You will never hear from a manager, be bumped around and never hear back from anyone, get wrong parts delived over and over again, and be on hold for hours just to get something fixed that was sent damaged. We bought and paid for IN FULL, a huge couch, end tables, and recliner in February, had it delivered in MAY after delays, realized one of our end tables was damaged in multiple ways when it was delivered, had two sets of hinges delivered that were the wrong kind, four service calls, no follow ups, and now we are waiting to hear back on a refund for a damaged piece we have paid outright for. At this point Ashley furniture is stealing from us and giving us damaged goods at full price. We are now into September and this is still not resolved. Do yourself a favor and shop local and with a company who actually has customer service, because Ashley Furniture does not have it together in the least. Photo is the last set of hinges they sent. Because apparently when I say beige they think I'm lying and just send whatever they feel like.

I have yet to receive my order. I can’t get in touch with anyone at the store. My delivery was supposed to come last week never showed, my delivery was supposed to come today never showed. Customer service has no real answers for me about my order. I’ve been hung up on by multiple customer service agents, they put me on hold then eventually hang up. I called to confirm my order with dispatch today and they said I was number 19 in line for delivery. I tracked my order online to confirm this and I was number 19. I come back hours late to check on my delivery status the delivery status is completely gone. I called dispatch she puts me on hold for an hour to never come back. I call dispatch back and she says it says this item is on back order. I ask to speak with a manager I’m put on hold for another 45 minutes to get on the phone with another representative who puts me on hold for 15 minutes before just hanging up the call and I was transferred to a customer service survey without receiving any customer service.

Corey was a great help in finding the right couch for my fiancé and I. My fiancé has hip problems and more. We needed just the right couch and we found it. Thank you!

Brian was so helpful and answered any questions that needed to be asked

Daren was great and not pushy at all! He even gave our son a piece of his personal art work! Will definitely buy from Ashley Homestore and Daren again.

Korey worked with me for three weeks to make sure my order was right and processed on the date of closing. Big up to him and Chris!

Highly disappointing experience! We purchased our furniture in July and still waiting for half of it to be delivered. The furniture that was delivered is defective and we can’t use it. Still waiting on a technician to come out to fix. Don’t buy anything from this place! You will probably never get it.

Brian was very patient, helpful, and understanding! He helped me create a classy and sophisticated design that's perfect for my new home.

Excellent customer service and my sales person Ms Ashley was wonderful

I had a wonderful experience today with Kayla. Kayla is an amazing sales representative. She not only erased my past experiences at furniture stores but she also made me feel comfortable. I want to thank her for the amazing service and for being detailed about everything that we needed to know. If you happen to be in Douglasville Ashley Furniture please ask for Kayla. I promise you won’t be disappointed

Marquette (Q) in the Douglasville store was extremely helpful throughout my experience! He exemplified excellent customer service!

I worked with Ashley Rene great costumer service.

Kayla was great at helping my wife and me pick out a dining room table. The process felt like we were working with family and not a salesperson. The hardest part was picking what we liked most. Everything else was a breeze.

I placed an order in the Kennasaw location in June with David who was very helpful…then I found out on the day I set up the delivery for 07/16 that my couch was back ordered until September…no phone call, email nothing!!! Then the other items I ordered that were supposed to delivered 07/28 again I found out the day of delivery that I was once again back ordered no call or email again….customer service & follow up are terrible

Absolutely amazing service!!! We were helped by a gentleman named Korey who was excellent in his knowledge of the product and we were able to find exactly what we needed. Give this man a raise!!!

Moving is stressful, shopping at Ashley today was not! We bought furniture today and the process was seamless and a blessing. Tracey and Chris are amazing. If you're looking for furniture with a pleasant shopping experience, please stop by. Ask for them personally. Wow!

It has been more than a month that I cancel an order, and I'm still waiting to get my money back, every time I call I get the same answer, it will be processes between 7 to 10 business days, it's ridiculous, the day I came into the store, they didn't gave 7 to 10 business days to pay, now I'm at the store waiting on someone to give memy money back, but believe me, I'm never, ever buying anything in any Ashley Furniture store. Also, their customer service line is useless, I don't even know why they havd a customer service number, if ghe last thing they do is help the customer.

Sales agent was great. But for the second time my delivery was delayed. So I canceled my order and bought from other company

Great customer service from my sales rep Brian very helpful and informative... Overall great experience...Everyone seem nice..If you go in make sure you ask for Brian!!!

The service provided by Ashley Rene was top shelf and her manager Chris Jacobs was just as phenomenal. I’m referring family and friends most definitely!!!!!

Dez was a pleasure to work with at the Douglasville Ashley Home Furniture store! She was so nice and her communication was great!

Awesome job Kayla for excellent customer service and down to earth. We appreciate your expertise. Can’t wait to get my new furniture!

My sales associate rep dez is amazing work her best work today to get us our items quickly

Dez, was a very patient with me and great sales associate. I would shop with her again.

Nala was so helpful and the process was easy. I was surprised how quickly they could schedule a delivery date and what a great deal she offered us.

Awesome Lifestyle Store!!

Ashley Rene was my trusted advisor and she was awesome. She helped me by showing different furnishings and she was very professional and patient (i had my 5 and 6 year old with me). I would ask for her again😊😊😊😊

Dez was amazing. Great service. She knew exactly what we envisioned. Would shop with Dez again!

The sales woman Tracey did a A phenomenal job with getting me everything I need And straight to the point. Execellent services...

Great customer service Kayla was very helpful

Kayla was great! She was friendly and made sure all of my questions were answered. It made my buying experience pleasurable!

I was not impressed. This location did not have a large variety to select from. I really like Ashley however this location was lacking to me.

Very good services. Did not rush me to make make a sale

My sales rep was Alicia, she was very accommodating and provided good information. I am a satisfied customer.

Bryan Williams was very professional. Great guy!

From the moment I walked into the store, sales associate Dez was beyond AMAZING!! Her customer service skills were impeccable. She was not overwhelming and made my experience relaxing and most of all easy on the pocket! Thank you Dez for taking the time to help me furnish my home! Hey if you ever are in Douglasville, Georgia visit her at Ashley Furniture, you won’t be disappointed! Thank you Dez!

After a terrible experience with FedEx not delivering and losing our coffee table that we bought online from Ashley, I decided to try to order directly from the Douglasville location. Dez was our sales person and she was great! She helped me find the exact table and matched the price I had from online. She was so warm and personable and understanding with my 3 wild kids who accompanied that day🤪

Excellent place

Had the pleasure of checking out this location after closing on our new home in the area and could not be more grateful for the amazing service and selection we found that day. I highly recommend for a variety of styles and furniture. We ended up with a sofa, loveseat, two nightstands, dresser, office desk and chair, along with an end table and two accent chairs for cheaper than what we priced out via wayfair. I'm also certain this is much better quality as well. Will happily shop here moving forward.

Quite impressed with the customer service received. Now days that a lost Art so cuddo's to my salerep who was absolutely 💯 in touch with my needs and went extra "mile" to get what I wanted.

Kayla was a joy to work with! She was personable, patient and really efficient. I would definitely recommend Ashley Furniture in Douglasville to my family and friends.

Great customer service! Store associate Kayla was very professional and answered all of our questions.

We had a great overall experience. Our sales representative Kayla was awesome and very helpful.I highly recommend going to see Kayla at Ashley’s furniture in Douglasville

My wife and I recently purchased a living room set from Ashley Home Store and I have to say it was the best service we have had in a very long time we will keep coming back for all our furnishings Thank you Dez Jenkins 😁

Truly loved how helpful and welcoming the associates were when first coming into the store. They really worked hard to make sure that we got everything that we wanted.

My wife and I recently purchased a living room furniture from Ashley Home Store The sales representative helped us purchase our furniture because of her knowledge and her willingness to work with us we will continue to buy furniture from Ashli

My Sales Associate was Ashley, she was professional and very personable. We couldn't have asked for a better buying experience. I would recommend her to anyone looking for furniture. We had been searching for the perfect love seat forever so I'm delighted to finally have it on it's way!

The people of Ashley HomeStore in Douglasville, Ga., are extremely helpful and friendly. I've used this particular store to furnish practically my entire home. Dez has been the person I've gone to for help with picking items that would work well in the space I was looking to furnish. Dez also ensures the price match, so the customer gets the best deal. I've recommended Ashley HomeStore in Douglasville, Ga., and Dez to my family and friends. Dez is the best.

Friendly and very helpful staff

Love My Experience With Ashley Furniture On Yesterday 7/4/2021And The Gentleman (Que) That Helped Me Has Such Awesome Customer Service And Plus He Patience As Well Love It.⭐⭐⭐⭐⭐

Q in Douglasville is the man! Shout out to him for helping me out.

After several failed attempts to visit Ashley home store I finally made it was not only impressed by the furniture quality but had a very knowledgeable sales person Lilly she was the best very knowledgeable about the products I liked n friendly. Finally narrowed down my selection and purchased it with no issues. Thanks lilly all thumbs up to her n first time n will not be last time shopping at Ashley Home Store

Went in for the first time and was greeted by the best saleswoman, Dez! She was awesome! Would definitely recommend her! She was friendly and helped us find what we needed. She even made sure we got the sale price on every piece. Love our furniture! Will be back!

Great experience, 1st time in the store, very impressed with the selection and prices. Brian and the store manager were absolutely wonderful, went above and beyond for us, we will definitely be back.

Alicia was very nice and helpful. I knew exactly what I wanted and she made sure I got it!

Always easy to order from Ashley. The best furniture with the best quality!

Our salesperson Alicia Ward was so patient and helpful. She went above and beyond! Would send anyone I know to her for the BEST customer service.

Store was clean and the rep knew the items being sold. Positive transaction. Would shop there again. Keep up the good work. 👍

great experience very knowledgeable Lillian made my choices easy

Brian Williams was the sales associate that assisted me with my furniture purchase. He was very knowledgeable about the products and assisted me through every step of the way!

Only downside 4 to 6 week wait to delivery due to delivery personal and stock in warehouse due to covid. That's what was told by floor personal.

Alicia Ward in Douglasville, GA made my experience at Ashley Furniture perfect! She listened to what was important to me- took the time to help me put together a package that worked for me and then was patient when I needed to wait until after my condo sale closed to purchase. She even kept in touch with me and helped me shop the best sale! After visiting another store (RTG) I was instantly sure I would be buying from Ashley and today I did just that!! Can’t wait until my furniture arrives!!

I had a wonderful experience. The associate Ashley was so helpful and quick to get done for me what I needed. Will be back to Ashley again soon.

Was there with my sister trying to find out when her furniture was being delivered. She bought it in early March. Still on back order. They. Kept telling her next week. 😆

I’m always skeptical about coming to these more expensive furniture places but wife and I wanted a new dinning room set and let me tell you I really feel like I got robbed. I bought a pretty expensive dinning table, very nice, made time and got the day off work to get it delivered on a Friday and after waiting all day the Delievers guy shows up at 9pm and they do the install at the house. Kids are ready for bed so after they get done at almost 11pm he has me sign a tablet I was informed that it was for the delievery. After they left the table was installed very poorly and incorrectly, it’s not even close. Two chairs are completely damaged and after reading the emailed receipt the signature was for damages to, which is why he had me sign it so fast and the left fast and acted strange. I was excited all week for nothing. Worst experience ever.

My wife and and I were looking for a bed and mattress of quality. We were greeted by DEZ as soon as we walked in. She was very easy going. No pressure applied. We had in mind what we were looking for and she was able to point us in the right direction. DEZ answered all of our questions and made the considerable recommendations. She was also able to help us save on our purchase. It was truly an awesome experience. We are very satisfied with our purchase and will be back in the near future to shop with her.

We purchased a couch love seat combo, mechanical recliner from Keyanna. When we recieved couch the delivery guys had no masks on, I was already upset becuase the love seat was on backorder and they didn't tell us until 3 days before delivery. I got them in and out pretty quick , told them to leave the rug and I would put it down. They no sooner left and we sat down and one of the recliner would not even open. Further investigation proved that the frame is bent. When placing a call to Keyanna we requested a refund, she told us unfortunately they don't refund once delivered. Now we have to wait weeks for a technician to tell us what we already know, the frame of the recliner mechanism is bent and can not be fixed to our satisfaction for a $1000 couch. Still have to call back a get my refund for the backorder loveseat, Keyanna would not give a refund on that becuase "it could be on the truck" I think that is BS. I will update the review with pictures of damage and the refund process asap. So far the only positive thing we recieved is the rug. We will keep it and get refunds so we can go to Rooms to Go. Update: We did receive our refund for the undelivered furniture, 14 days after it was requested. The repair of couch that was delivered already broken has been a debacle. After 30 days a technician showed up and stated it could be repaired, took 30 minutes to inspect and order parts , no problem. Then when the parts arrived I made appointment at the store and technician arrived 7days later, so we are at roughly 60 days from original delivery. Well this technician won’t come in the house with out us locking our cat up in a room. Told them sorry wasn’t going to happen. So here you go Ashley Furniture, you have it in writing.

They have the most helpful sells team and managers. Would recommend to anyone for the best customer service.

Great Customer Service. Brian was Great.

Good customer service 🙂

Haven't been there

nice place to buy

Attentive sales associate, Nallely, but not overbearing. Relaxed shopping experience.

I couldn't make this up if I tried. First the bed I ordered was delivered to the neighbors house and left on the front porch. We were supposed to have it assembled so idk why this was okay. Then the bed was half built and the delivery guy said it had to be used. There were gauges on the head board. Then there was no hardware, no rails slats, and 2 foot boards. THEN, the delivery guy was supposed to contact Ashley Furniture to handle a new delivery. That never happened. After waiting several days for a call from them, I had to call Ashley Furniture customer service to let them know I am now out a bed and $700. There is now no way of knowing when the new bed will be delivered or if it will all be there this time. I am just so disappointed in the overall experience. I though this would be a simple and hassle free process. It has been everything but that. I will follow up once this process has concluded.

I bought a sectional online - it was delivered with the back broken on the center section. They advised someone would come out and fix. I wasn't thrilled about the idea of them taking it apart and trying to fix it in a newly refinished room of my house. They had to come out to look at it and then again to fix it. It took a month from delivery to fix it - BUT, I was pleasantly surprised at the tech's service to fix it. And, they were super nice! I will definitely be back to purchase more from Ashley!

I was not very happy being that they kept delaying my delivery and couldn't even find my order in the system. Items came and two of my chairs were messed up. I was told they would come and fix them if the are fixable, that appointment came and passed and NOONE called nor showed up. With previous delivery dates they claimed to have called me but I never got a call nor message and each time no call no show I had to call them to fins.out they have changed delivery date without notification. Numerous trips to the store and now I will have to make yet another trip to find out why no one showed up nor called to fix/replace the two chairs. They really should replace them, I bought them new so I should receive them new not get them messed up and for them to "fix" it. Also they used a 3rd party delivery and now the warehouse is telling me I picked it up myself when that did not happen. I will NEVER purchase from them again!

I had a pretty pleasant experience with Mr. Brian and Chris when I visited the store twice to purchase 2 living room sets, dining room set and a bedroom set. It didn’t exactly take forever to refund a mattress I had purchased. To have the furniture delivered on the other hand has been EXTREMELY frustrating. While purchasing the furniture, I was asked 2 separate times what day did I want the furniture delivered and I FULLY understand that COVID delays are STILL a thing however, NO ONE was upfront about the fact that I would NOT receive ANY of the furniture I purchased on the day I wanted. I called the delivery man twice, who would later tell me that my furniture would be delivered after the date I wanted but couldn’t give me an exact date. I messaged Mr. Brian two days in a row to see if he could provide me answers and that was a bust as well. I called the customer service line who then proceeded to tell me that I would continue living in a home WITHOUT any of the furniture I purchased until at the earliest, December 24th. When I purchased all of this furniture on Nov. 11th and the 14th, I should’ve been informed that it would take well over 30 days to get any of my items. As much as I was in love with the furniture I purchased, this has influenced my decision to not purchase anything in the future and to recommend that others do the same. Update: I did receive some of my furniture on Dec 19, called Dec 29 and told that I will not receive the rest of my bulk order until JAN 20. Do your best to shop around.

Great service!

Great Sales on Black Friday Sale....

This has been the worst Ashley experience I’ve ever had working with this team. The first sign I was in the wrong store was the lack of greeting at the door. A salesman walked right past our family to greet a family that stated they were just browsing. We have a Ashley credit card and needed a couch. We have spent thousands of dollars over the years buying our furniture exclusively at Ashley’s and was disappointed in the lack of care or respect for us. Even still, we needed a couch so we walked around and found the couch we wanted. We flagged down a teammate who had to get someone to support us. The purchasing of the couch was filled with promises of delivery in a month but we ended up waiting six weeks with still no couch or call from Ashley to update us. The customer service line is poorly attended with a rep that lacks patience or even sympathy. We ended up going to another Ashley to purchase a couch and they made us jump through hoops to cancel the couch that was delayed another week. A half hearted apology and long wait times was all we received for this headache. There is no clear way to voice concerns privately with Ashley so perhaps a public post will push them to restructure their customer supports during this pandemic. We used to love Ashley now I’ll think twice before stepping into the store moving forward unless I don’t need the item for months or want to deal with the unhelpful customer care team. UPDATE: The charge from my first purchase still sits on my account two months later, as the store has neglected to update Synchrony with the cancellation. The customer service refuses to take ownership and instead will overtalk and underperform. I would not trust this store with your money or time.

I do a lot of online shopping...new com I E042 to city state...need things

Don’t recommend y’all coming here. My parents bought a bed set here and payed for everything, and the mirror was supposedly going to be delivered a different day because It wasn’t in stock. Well the day came when it was suppose to be delivered and we didn’t get anything so then a day after we went to ask for it, and they claimed that we never payed for it, all because of the salesperson mistake because she didn’t include the Mirror in the receipt, and They were very rude. Don’t recommend y’all coming here so y’all don’t experience the same thing that we Did.

Ms. Ashley at Ashley is amazing! It was a breath of fresh air to speak to a knowledgeable person that was interested in creating a relationship instead of getting a sale. How did I come up with that you may ask. She shared knowledge, communicated when items would or would not work for us based on what we'd shared with her. Now some managers may take issue with her NOT closing in for a sale on all points. Those are the managers and their trainees I stay away from. They will tell me anything to take my money. Please understand, buying furniture during COVID is an experience I was not looking forward to, think hungry used car salesman on steroids!! I am pleased that I recieved exceptional service here. Make no mistake, I mentioned Ashley because I interacted with her the most however everyone was on point! The person greeting, customer service, several other sales associates and who I assume was the manager. I dodged a bullet with a store close to this one. To sum it up the way my fiance did..."I didn't feel dirty leaving here..." We had such a great experience we came back twice in one day!

Just bought some furniture from here and Nala was AMAZING at helping us out and answering every single one of our questions!! We’ll definitely be back for more furniture soon!! If you go there definitely ask for her!!

Stopped in shopping for a sectional. No greeting at entrance, no one acknowledged we were even there. Found something we liked but wanted more details about the configurations. Asked front desk and sales person asked what I was talking about. Went to grab an example to show him and he walked off to go help other customers. Left to shop elsewhere.

I have always shopped with Ashley's furniture but this time they really disappointed me by having half of my items and the other half they stopped making it so I had to return what I had because no other stores had what you had I know it's not your guys's fault but this pandemic has messed up a lot of home furnishing options 🧐

The absolute WORST experience ever. Even the furniture outlets outshine Ashley Home Store. It's so horrible that my daughter cried and I was also in tears. I ordered furniture a month ago and was given a delivery date on Sept. 3rd. I called the day before to find out my delivery time and was told my delivery had been rescheduled because some of my items were on back order. I was not informed of this until I called myself. Ok, they rescheduled me delivery for 2 days later. This time, I received a call from the delivery person telling me that all of my items are still not in. I was understanding and appreciated the call since I did not get one at first. TODAY was the day that I was supposed to get my furniture. I was told that all of my items were loaded on the truck and ready to go. Side note: My daughter(who the bedroom furniture was for) had surgery and was looking forward to resting in her new bed. NOT!! The delivery guy came at 8am and and delivered a mattress. I asked him where was the bed and nightstand and he told me he didn't have it on his truck. He said it may be on another truck. A few hours went by, I called the store. They told me they could see where the driver took a picture of my furniture before leaving the warehouse and they would try reaching out to the driver to get me an answer. Hours passed by with no call back. I called the store again and was told the driver was not answering their calls. Here it is 10:23pm and no furniture. The most disturbing part about this is I called the corporate office twice today to try to get this resolved and was transferred back to the local store. I almost feel like Ashley Home Store is not a legit company. Trust me, I am not finished with this issue. Ashley Home Store, you have upset my household over a simple bedroom delivery that was obviously too hard for you to handle. These delivery people are not employees and that seems to be the issue. At this point I believe the delivery person ran off with my furniture or it never left the warehouse. I am beyond DISGUSTED!! No help at all from corporate. You will see this on the news and that is a promise!!! LACK OF COMMUNICATION, POOR CUSTOMER SERVICE, AND UNPROFESSIONAL! If you are reading this, save you and your family a headache especially during these difficult times. I am going to spread the word to all of my clients looking to furnish their new home, STAY AWAY FROM ASHLEY HOME STORE!!

A nice selection of high quality furniture from modestly priced to expensive.

Very nice store, with a large selection of furniture.

UPDATE Brian did deliver the product with his personal vehicle to ensure my mom got her mattress. My hat off to Brian for doing what the company should have done to ensure my mom received what was paid for and agreed upon terms. I still would not recommend any Ashley store as their corporate environment attitude resonate total lack of care for customers. --------------------------------- Original post My mother purchased a mattress in Douglasville store on August 1st 2020 to ensure she is comfortable for upcoming chemo treatments. It was supposed to be delivered on August 21st and after it failed to show up, she contacted customer service. They claimed it was to be delivered on Aug 28th. After my mom explained she was starting chemo and needed it as promised it was arranged to be delivered on Aug 23rd. After truck failed to show up on Aug 23rd she contacted customer service. Customer service confirmed it was on the truck and truck was running late. Then on same call she was told it was out of stock and would not be available till middle of September. We were able to speak with sales rep Brian on Sunday August 23 2020. He informed me that she would be getting an upgraded mattress and it would reach her prior to August 26 if he had to deliver it himself. I was told I would get a follow up call on August 24th because getting her the mattress was Brian’s and Derick the store manager top priority. After going around with customer service manager Jay for days and she fully understanding why it was important for the mattress to be delivered as promised she finally got the store manager to respond. Jay also promised to follow up never did to only blame the store and ask if we contacted the store. Problem is you cannot call the store it goes through customer service number. Derick the store manager finally gets involves August 24th after many attempts of reaching him. Derick the store manager and Brian the sales rep both swore up and down she would get her mattress prior to starting chemo even if they had to deliver the mattress personally. Derick even provided me with his personal cell phone number on August 24th. August 25th I get no follow up call as promised by Derick and when I call his cell it goes unanswered multiple times. Truck did not arrive on time and I spent long hold time with customer service to be sent to Brian and he tells me he is going to get it to me and hung up. So my mom is still waiting on a mattress and day prior to her chemo 24 days after paying for it and I can not get anyone to commit to straight answer.

Brian was awesome! Super patient with us while we chose between two couches (we loved both). The furniture was very good quality compared to some other places we had visited. Took two trips to decide but we can’t wait for our furniture to arrive!

I had to change this review for Ashley as a whole because my experience at the Newnan store was nothing less than excellent my sales rep Juan was amazing !!! The manager was on point making sure things was taken care.Thank you to the Newnan Team you change my perception of Ashley. I really do appreciate you all. Customer Service goes a long way with me.

Purchased my new living room set and bedroom set for my daughter. Quality furniture and excellent customer service. First time there. Tracey was very helpful .

Great customer service and willingness to work to get the deal finalized!

TERRIBLE TERRIBLE EXPERIENCE! I placed an order 2 months ago for some furniture. The day it was supposed to be delivered one of the beds was broken. They told us no worries, we'll get you a new one in a couple of days. I was ok with that because I understand things happen. Well, 2 days later, no one showed up even though I received text messages saying they were 30 mins away from my house. So I called that afternoon just to be told that the warehouse didnt have anymore of those beds and it would be August for the next arrival date. I also asked why all my furniture didnt get put together all the way and the lady told me it's because they dont put everything together until everything is delivered. My boyfriend's wallet also got stolen that day and the delivery guys were the only ones in the house. So I went to the store to make a complaint about all of this and was told it would be handled. I was I also told I would get additional help in finding another bed because it was needed and couldnt be waited for as it was for a child. They assured me they would call back with some answers and I have yet to hear from them. On top of it all, I received a bill for the full purchase amount even though I have not received all my items, nor has anyone came back to fix what they didnt finish putting together. I am BEYOND furious with this entire experience and will never shop with them again!!!!

In-store sales person was friendly and helpful. We purchased a king size bed with drawers, eliminating need for box springs. Tried several times to contact Customer Service regarding an issue but have been unable to reach anyone and have had no response to the messages I left; it's been 7 weeks. I treked back to Ashley's and voiced my issue. Not that concerned but she did schedule appointment for a Tech to come out and "fix" the problem. I hope this can be resolved satisfactorily.

Great customer service!!!

I wouldn't recommend Ashley Home Store. There unorganized, no communication among stores with main office. Horrible service on all three of my wife and I interactions. There not committed to helping you with warranty issues for items they have sold you. I waited four months for a replacement bed rail from a brand new bed that was delivered to my house broken. In less than a year our new Sealy mattress sunk in some areas. Now its three months I ve been waiting on a replacement. I ve had two failed appointments for delivery and one delivery that when they got to my home then it was realize by the two delivery men that my replacement mattress wasn't on the truck. My wife and I wouldn't buy a bottle of water from Ashley Home Furniture. Horrible company. You have been warned..

My husband and I walked into the store 10 minutes til close to ask about an online purchase we made. Nick and Brianna were extremely hospitable and patient with us. They assisted us to the best of their ability given online purchases are managed by the online store. Very pleased with the service we received & highly recommend this location!!

My granddaughter and her bff went, I saw a living room suit I want

After furniture shopping all day I went in the Ashley as a last ditch effort not expecting to find anything. I was instantly greeted by Tracey Morris. She was not over bearing but made sure to let me know she was available to answer any questions. I immediately found what I was looking for and explained my dilemma to her. We were in the process of a last minute move and I needed furniture IMMEDIATELY. Well much to my surprise Tracey made it happen! I went in on Friday and Saturday evening before I went to bed the furniture was in my bedroom and set up! She literally made a miracle happen. Tracey went above and beyond my expectations all the while keeping a smile on my face. Ashley was never a consideration before but as long as Tracey is working there I will not buy from anywhere else! I cannot rave enough on my experience!

My husband and I have visited this store several times and each time we were not greeted at the door and had to seek out a sales person for assistance. No one asked if we needed help or if we had any questions. Customer service is a vital part of the shopping experience and I have chosen to patronize other locations that actually want my business.

I love shopping at Ashley Furniture Home Store In Douglasville. The store is amazing and they have nice pieces and price match items. There’s also a larger assortment online to choose from, and the also honor their online prices in the store. This is my third purchase in the last six months, and I’ll keep going back. My sales representative was Juanita Momon and I enjoyed working with her.

Tracey and her guys were great! Great products and service. They called every hour to give me a time frame, set everything up, was curious, and professional. Would recommend.

Tina K. Is absolutely amazing! Please ask for Tina for assistance!

Went in looking for a bedroom set. I was greeted as soon as I walked in and they did not hound me as I shopped which I appreciated. I was checked on 3 other times and was greeted with smile in between. Although I did not find exactly what I wanted, there were a lot of really nice styles. The quality of furniture is a notch above the other furniture places in the area so expect a higher price tag. I would definitely stop by again.

Love love LOVE this store! Tracey was so helpful and respectful. Knew exactly what we needed and wanted without hovering over us. She was very knowledgeable and knew exactly how to please us.

I was in market to purchase furniture for 3 rooms. I was not greeted by any representatives. There were at least 8 workers on the floor. Not one person spoke or said ANYTHING. I walked the entire floor room baffled by the lack of customer service. Of course, I took my business elsewhere.

Tracey Morris was a well round sale associate. she went above and beyond for me to get exactly what I needed. For my first time ever in Ashley furniture my experience was very rewarding . I enjoy my time there . I can wait to come back and get my daughter mattress and I will be requesting tracey again. Thank you very much Tracey for your all help today.also the staff was very friendly as well.

It was a good deal

Spent 20 minutes looking around. No one spoke to us, asked if we needed help, etc. 2 other people came in and a sales person went immediately to wait on them!!! I know why!!!

Horrible first experience with ordering my daughter a bed online!!! Headboard came after 2 weeks and the box was mangled and destroyed and headboard is scratched up and it took me two full days to get in touch with someone including waiting 3 hours on hold and multiple attempts to chat online or send an email that was never responded to! Finally got someone and I was still polite and the person acted indifferent to my experience and let me know the footboard and rails to the bed will be delivered in another 3 WEEKS 🤦🏼‍♀️. She offered nothing in terms of what could be done about my scratched headboard either. I had wanted matching furniture for the bed but I won’t be ordering anything else from them!!!!

Having called the evening before to check on the new store hours, I arrived shortly after the store opened. Although the salesperson I spoke to over the phone wasn't present. I was met by D.Jenkins. She warmly greeted me and showed me several sofa/sofa sleepers within the specific dimensions I was seeking. The end results, left with a purchased I was pleased with 30-35min later. Just waiting on the delivery....two days later. Thank you Ma'am! It was a pleasurable experience.

Awesome store, but they don't have enough black furniture options. I'm trying to decorate in black and white.

Tevane is the BEST! I inquired about a price match for a dresser, however I was initially informed they couldn’t price match it, so I left and was going to purchase it online elsewhere with another retailer. However, I was in the car and I received a call and it was Tevane, who double checked with her manager and made an exception. Tevane called my cell phone and told me that she was able to do it. To me this matters, because Tevane did not have to call me. This speaks volumes to her customer service, professionalism and interpersonal skills. In 2020, you do not see this type of service anymore. I will be back. I am so appreciative.

Great experience at this store! Terrence and the manager are awesome! Great deal on my theatre seats.

We went in to purchase a new computer desk for our home office. The sales person was brand new, super excited to be there, and very friendly. He showed us exactly what we were looking for, low pressure and we were able to purchase a beautiful desk. The only reason we knew that he was new, is he apologized, because he wanted to double check with his manager that he was following every step correctly. This made us feel very good about the process. We mentioned to him we had another piece of furniture from Ashley that a Knob was damaged. We have been going round and round with the corporate phone line, with no luck, he immediately involved his manager Jennifer. Let me tell you Jennifer is first class, not only did she look in the back to see if they had one, she had me text her photos, and she promised to follow-up. Right away we heard from Jennifer, she has not one, but (2) knobs on the way in 7 days! We have been fighting this for months now and Jennifer gets it done right away. We have already purchased a lot of furniture from Ashley, this customer service was over the top, and we will be back for sure and telling all our friends where to go!

Overall buying was a good experience. One of our sofa cushions was delivered with a torn seam. We have yet to hear back from Ashley about this, but I have no doubt they will replace the torn cushion

My rep Terrance H. was awesome store had some really good deals going would definitely return for a second purchase!!

Great customer service. Tracey is really helpful and professional

The people are very nice.

Our sales person (Daz) was the absolute best. No pressure to buy and extremely patient.

I had a terrible experience and will never ever do business with this company again. I was told my delivery would arrive on Thursday between 2:30/6:30. It never came. I called the store and they had no clue what was going on . After 3 calls they finally found the driver by calling the last client and found out he so called fell in the pool. The office manager Quiana said she would call back to reschedule my deliver when she heard back from the warehouse and agreed and kept apologizing about how unprofessional it was . She called me on friday still with no date or compensation. I called friday and was placed on hold after my name and number was taken. Finally had to go up there on saturday and demand answers. Was told they would wave the delivery but still no idea the date what a joke. I got my refund and went straight to rooms to go with where I had a great experience

Awful customer service. No cooperation. Difficult to get money back.

Excellent customer service.

Jerry was amazing ask for him

Brianna Walter's was very helpful and helped me throughout the entire process. It made my life so much easier!

Awesome customer service, Mr. Derrick and Ms. Ashley took good care of me, great product and awesome discount, no pushing or misleading, awesome experience!!!

Great service and Knowledge. Gave me the Dream Diagnostic to help me pick the correct mattress. Derrick and Briana were top notch!!

We bought our living room set and just love it! Nice store, big selection and helpful staff.

My first experience was amazing, without a doubt please go see Tevane she is the absolute best there is.She really made not only me but my daughter feel like we were all family. I went in on Saturday and returned again on Sunday to make all my purchases at once. Thank you Tevane for making me feel comfortable and made sure that it was something I actually wanted. I enjoyed everything about my experience. Tevane is nothing but pure joy to be around I highly recommend you go and visit!

I parked in the parking lot of this location with intentions of going in to look at furniture. I finished a phone conversation in the parking lot but left my lights on while the key was in the ignition. I needed a jump. I walked in and was greeted by two, I assume, salespeople. I described my problem and they told me to ask at the customer service desk. I asked at the customer service desk and all three ladies told me to ask three other gentlemen who were close to the desk. I asked those gentlemen. All looked at each other. The one who responded just said “no”. I truly hope the people I spoke with never get stranded and if they do that they are able to find a human who is more empathetic than they were. Now, I’m sitting in their parking lot and ordering my furniture off Amazon.

Great customer service ... Sales Team are extremely professional and can provide you excellent deals ... Clean and stocked store, and can order whatever Ashely Product you need .. Absolutely recommend the Douglasville location !!

There are some very nice pieces of furniture. Some furniture seems cheap but has high price tag. The reason for 2 stars is for the saleswoman who followed me around. Really high pressure and uncomfortable.

Nice furniture, but it seems that high pressure salespeople are still in trend here. Was so busy being harassed that I couldn't check out the furniture for sale.

Bought some living room furniture there. The design are almost all the same but customer service was great compared to rooms to go and prices were reasonable since we got them 20% off because of the holiday

Terrance Hill was the best and greatest.. He stayed late to ensure we were completely happy. He did not complain when my wife changed her mind. Great job Terrance Hill!!!!!!

Had the greatest experience in Douglasville! Ask for Terrance! Great prices, very friendly and knowledgeable staff, clean, organized...loved every minute of it!!

Wonder sales team.

Had a great experience! Staff is amazing, especially Ms. Sondra!! Thank you!!

Mr Bryan was super helpful and made the whole process quick and easy!

Great customer service with a large selection of beautiful furniture!

Friendly, helpful staff that will let you browse without bothering you. Well-stocked, good selection of medium-priced furnishings.

Sondra was very knowledgeable on the phone call asking about the product. When we got to the store, we asked for her and it was a great visit. We looked at the product and all details was the same as the call. We loved the love seat and purchase it. The delivery is set and I am waiting to enjoy my purchase.

Best experience I’ve ever had. The manager, and the sales associate we worked with provided the best customer service, and worked with us to make our buying experience as smooth as possible!

We just left the store. NO ONE asked if they could help us. We have been looking online for a deck and shelves for our home office. We found what we wanted here at the D’ville store during their grand opening. We came today prepared to purchase. No one spoke to us, not even the little Hispanic door greeter, whom we told after 20-30 minutes that no one had spoken to us not even him. We’re heading to the Kennesaw location on Barrett Parkway. A long way to spend $7500 for new furniture. Hopefully someone will speak to use there.

GreAt

DON'T DO IT! Nice sales people, but after that! Damaged Sofa - Inept Customer Service - Poor Communication - Impossible to Contact - No Resolution This can save you a lot of time and frustration. You have been warned!

Sondra Rierson, the Sales Associate who assisted me with my purchase of a sofa, was great to work with! She helped me find exactly what I needed, and in the price range I had in mind. She's knowledgeable and friendly - I'll definitely work with her again for future purchases.

Sondra was amazing! She helped us with the multiple rooms we needed furnished. We ended up not buying that same day but we did come back & she remembered our names & continued with her excellent services! Will be returning for any of our furniture needs & of course only to work with Sondra!

Very warm and friendly place. Sabrina and Keeyana were very professional and inviting. Sabrina did not make me feel overwhelmed.... she didn’t attack me but rather introduced herself told me about deals and stayed near for assistance. Keeyana helped Sabrina with computer issues but still interacted in a welcoming spirit. I’ll definitely be back!

Mrs. Desiree was very helpful and professional. Assist me with my concerns.

The customer service is great! They remembered who we were after only being in the once a month ago. They have a huge selection of really nice stuff and the prices aren’t bad either. The sales lady Sondra was super helpful and super nice. We have already bought two things from there and will be back to get more for sure!

Very polite, alot to choose from

Lisa was awesome to work with, she was very helpful and patient with all my questions about the products I was looking for. I will return for my future furniture and home decor needs

Lisa is the absolute best! She not only remebered us from a year ago but she remembered the bedroom furniture we were looking at. She does not pressure you and makes shopping fun (for the husband). I would higly recommend Ashley furniture but mostly I recommend Lisa. I left extremely happy and satisfied, but I also made a forever friend!

I met Ms. Sondra months ago. When I did, her personality just shined all over the store. Very reasonable. I almost thought she was someone from my family. But now she is!! As soon as I came back to the store, she was the only person I asked for. If she wasn't there, I was going to leave instantly! Thank the heavens above she was there. And my wife had the same sentiments. Sondra was like the Sondra on the show 227...and made us feel like it was No place like home!!! Lol.

Excellent service and great selection of furniture!! Jennifer, the manager, was amazing to work with. I highly recommend this store!!

Great Experience...friendly staff...beautiful store

On 07/20/19 I completed a debit card purchase with sales Rep Khairi of over $3k in furniture. Would have been more, however the items I wanted was not available and on back order until 09/01/19. So, I was forced to other option. With the assistance of Mgr Jennifer, our sales rep was able to make some adjustments with similar items. After being convinced to allow Ashley's to deliver our furniture due to the East Point warehouse being closed on Saturday/Sunday, we agreed for an additional $199. Even though my husband and I has fully able to pick up the furniture ourselves. We have a XL 8 ft Bed pick up and trailer attached. We was advised by both Khairi and Jennifer, "If we deliver the furniture, the delivery guys will set up the furniture, do a complete clean up and if you have any issues or dislikes you can send the item(s) back with the guys." So, we agreed! "The soonest we can deliver it will be 07/26/19", which was ok due to our guest not arriving until late that evening. "The delivery dept will call you a day before to schedule a timeframe of arrival. Not knowing at the time this was all a scam. 07/25/19, the delivery dept never called. on 07/26/19, no call from 8-10am. So, I called the location in which I purchased the furniture and Christine advised me my order was not due to be delivered until 09/01/19 and the manager is in interviews. I advised, I took off of work for this delivery, I have family coming in town and I need my furniture. I have my delivery proof that shows the date 07/26/19, we agreed upon at purchase. I advised I am on my way, to speak with the manager. While in route I called the customer service line and the Rep was even WORSE! Once at the Store in Douglasville, Ga, which is a new location, I was able to speak with Derrick the store manager. Derrick advised, I am working on the issue with my district manager who is here now to resolve your issue and allow us sometime to work on it. I can call you with the results. Unfortunately, Mgr Derrick nor the District mgr, whom name was never mentioned, never called me back. Khairi the sales rep called me and asked me to come back to the store. Once at the store Khairi advised "I have a guy that can deliver your furniture tomorrow morning." "No that is unacceptable, I took off of work today, I have family arriving this evening. I have made arrangements, lost wages, time thinking that this delivery would arrive today. "Ok, allow me a few more minutes, to work on it". "Ok, my delivery guys said they can get to you today; however, he is going to charge $50." What we will do is refund you $450 back to your card, which will take a couple of days to get the credit and you would have to pay the delivery guys when they bring your items". I was totally okay with this resolution that was determined 3 hrs later. Khairi advised I would need to go to the warehouse and let the staff know that you would not be picking up your order and give them the delivery guy’s name. So, I did exactly what I was told. I drove 45 mins to the warehouse to be faced with another issue. Spoke with Sophia the warehouse supervisor who advised my order is scheduled for deliver 07/28/19, not a customer pick up. I called the store back and Christine corrected the order and added the delivery guys to the order. Once the delivery guys arrived at my home, they set up the furniture, which included 2 dining sets with a bench and chairs, loveseat recliner (which required no assembly), and queen bedframe. Delivery guys discovered one of my chairs was damaged and took it back with them and advised he may have to pay for it to be replaced. Then, I was faced with a blow the delivery guys advised their fee of $450, due to the amount of items. I call Khairi he advised "Yes, due to the amount of items you had his fee is what we refunded back to your card." Complete scam from the beginning. I am out of hundreds of dollars and time. I did not have an extra $450, which has not posted to my card. $50 to $450 Extreme Scam!

She’s one of Best person in the shop She know how to talk to customer she know how to handle customer I love her service you guys have to look for people like Sondra she’s the best 💯

Lisa was very informative and super helpful. She was extremely nice and polite and made the experience enjoyable.

Honestly, we were warned about Ashley’s from friends because of delivery mixups and lack of customer service, but we have had nothing but a fantastic experience. Our salesperson in store was very helpful, but she didn’t hover over us. The buying was simple and quick. She offered us discounts in addition to their in store sales. The most dreaded part came when waiting for the furniture, but Ashley’s automated service sent my husband and I both texts confirming delivery dates and times. The delivery men were awesome and worked with us to find the perfect place for our new furniture. Delivery was in and out in 20 minutes. Ashley’s was the last place we looked for our new living room, but it will be the first place we look next time. I would 100% recommend to everyone looking for sets of furniture or individual pieces.

Sondra Rierson is an amazing person with excellent customer services. She has made our day today. We purchased a beautiful bedroom set from her. Thank you for making our experience at Ashley Furniture a great one. This was the best experience I have had with a furniture store you have a customer for life. Thank you.

Lisa was wonderful to work with, very professional. I look forward to working with her again in the future.

Great service and great prices

This store is very unorganized they don't no what they r doing.

Great customer service, Lisa was very helpful in making my purchase!! Thank you

The employees and manager are very friendly and welcoming. I spoke to the manager on the phone before I went there and he remembered me . Lisa was a very nice and patient lady who assisted me and my husband with respect. She did all she can to make sure that we got what we were looking. My experience was very pleasant compared to rooms to go. The only part l didnt like was most of the furniture were shirt and l had to wait longer that l had wanted but l do understand because it was the holiday sale season and everyone was buying to save the money on the promotion that was going on. I will definitely recommend it to any buyer and thank you Lisa for all your help.

Another great service and experience with Ashley HomeStore! This time thanks to Kaystal 🙂. She answered all my questions. Pointed out features to help make my decision easier, and made sure I was happy with my choice.

Great customer service and sales!

My husband and I visited this location on July 4th, and upon arrival we were warmly greeted by Ms.Tracy. She allowed us to browse at our own pace, and continued to check on us periodically. While browsing, the store manager took it upon himself to give us a thorough technical overview of the construction of their furniture. To validate his point, he went as far as standing on the arm of a chair, and standing on the back of a drawer that he removed from one of their cheaper dressers. His point was to reassure us that Ashley's makes it a point to manufacture good quality furniture. Additionally, he addressed the negative reviews and explained that based on the magnitude of their overall production that the percentage of negative feedback is relatively small (less than 2%). He also reassured us that customer service is a top priority at his store, and Ms. Tracy proved that by being so helpful and courteous to my husband and I. Furthermore, once we zeroed in on the pieces that interested us most Ms. Tracy was very knowledgeable, and she made sure that my husband and I received the best deal on our purchase. As a result, I'd definitely recommend shopping at this location, and ask for Ms.Tracy!

** I must post that the manager, Derek, made it right and had our correct delivery out within 48 hours. Making mistakes is human, but good customer service means you try and correct them. Purchased a queen size mattress which was delivered fine, however it as sent with a twin size foundation. Mistakes happen, however they did not reach out to try and quickly resolve the issue, in fact we had to reach out to them. Even then we were told our correct furniture would be several more days out when they showed 4 in the warehouse (40 minutes from where I live). We took off work for the initial delivery and now will have to take off work a second time. 2 thumbs down on customer service.

I visited the Douglasville, GA location on 6/29/19 and was greeted by retail sales associate, Pat Thornton. She was pleasant, not pushy, and she was knowledgable. I was thoroughly impressed by her suggestions, demeanor, and kindness - so much so that I complimented her to her supervisor. Great job, Pat, and way to go Ashley Homestore for hiring her.

If I could give a negative star, I would! As soon as we walked in the door, we were bombarded with an extremely pushy salesperson. We showed her the item we were interested in purchasing and let her know we were planning on paying in cash. She kept pushing the credit card on us. We repeatedly told her we did not want to open a line of credit. She said she would do a pre-screen in case we decided to finance. Little did we know, she was doing an application for us instead. We spent twenty minutes on the phone with their credit center to try and cancel the account she opened without our consent. I’ll never return to this location!

Magic gave us the absolute best sales experience and she is definitely one of a kind. I highly recommend her.

Mrs. Magic provides excellent service for us. She was extremely patient and also helped us to see how the furniture can fit within our current space. We truly appreciate her assistance.

Not much selection.

Great management and sales team at the Douglasville Ashley store