Ashley | Douglasville, GA 30135

Everyone Very kind and professional. Great experience for me.

Wonderful service , and professional salesman

Enjoyed my experience at Ashley. Tracey was our salesperson, who let us look around and answered questions when we had them. She's very knowledgeable, professional, funny and a pleasure to have dealt with.

This is about an online order The store has helped me out with this. When they delivered it they set the recliner up wrong. They back seat was installed wrong. My 91 year old father almost fell out of the chair. I have been trying for 2 weeks to return it. The online service is terrible. Do not order anything on line.

Our experience inside the store was exceptional!! But unfortunately the delivery is a completely different story. We had to have delivery rescheduled due to item being out of stock until the September 23rd. So it got rescheduled for 9/28. Received an email stating it could be delivered earlier so we rescheduled again for today 9/26. Our delivery window stated between 8:30am and 12:30pm. I’ve been tracking the delivery since 8:12am this morning and the tracking said ETA was 9am-10am. With 2 stops to go. The truck on the map showed right on the road I live off of but further down. So I went ahead and called my step dad over because the hubby didn’t want me home alone. Here it is 1pm and I haven’t heard from anyone. They have made 4 or 5 stops since and now they’re showing in a completely different area and town, even though my tracking still says 1 stop to go with ETA of 9:30-10:30. I don’t have all day to sit and wait on them!! If you don’t have a truck to take the item with you from the store then don’t bother. Go to Woodstock furniture outlet on Dallas Hwy in Dallas. By far the best customer service and delivery! Our sectional was delivered, put together, and trash taken off in less than 15 minutes. I highly recommend Woodstock furniture over this place!!

I want to say the customer service at this store is over the TOP! Everyone there was eager to help myself and my husband. We purchased a sectional and a recliner which I was unsure about but was told that I had 72 hours to return. The day of delivery I was called and told the recliner was on back order and unsure when would be available. The store had one on floor which I went and picked up Tuesday same day as my delivery of the sectional. No one told me at that time it was final sale can’t be returned. I was still under impression could return in 72 hours. I got home chair didn’t work out at all. I called and was told I was unable to return chair due to final sale when bought off floor. I was not happy about this at all bc had I been told that day I bought in store I would had never bought it. However, Daylia the manager there was so very helpful and Amina our sales lady. Due to miscommunication and chair on back order but was told in stock. She said I can’t return the chair but she gave me a store credit in the amount of the chair. I was completely shocked at such quality of customer service. I give this store 5 stars and will return when ready to buy bedroom suite. This is second purchase and will continue to return as long as they have what I would want.

1 salesperson too busy on the phone to help and the other was too lazy to get off the couch to show me where anything was, smh.

I’ve been dealing with getting my money back and items taken off being withheld from my credit card for weeks now. They’re delivered damaged and nasty bedroom set to my house. Which I have pictures. They are suppose to pick it up. This people are dishonest and don’t know what they’re doing. Never in my 42 years on this earth I’ve ever experience this. I’m now going through two charges that was made on my credit card at this location that wasn’t made by me nor did I have the merchandise. That’s fraud and I put it in the fraud in my Ashley credit card and getting police involved. I’ve tried several times to resolve these issues and still no luck. I have returned a mattress protector weeks ago and it was suppose to be taken off my credit card but instead it wasn’t and then charged again weeks later without me making a purchase of it. Along with an extra purchase. That’s fraud. Basically I’m charge twice and don’t have ownerships. Three items on there and don’t have any of it. Nor did I make the two purchases or sign for it. Previously, No credit for the one returned. I’ve documented everything. Very unprofessional company. I’ve dealt with Ashley in another state and never experienced anything like this. This is my first time dealing with incompetent people in a business to this capacity. This is the icing on the cake I would never in my life buy from Ashley company!! Never!!!