Ashley | Fayetteville, GA 30214

Store #40 in Fayetteville, GA is sorry and sad! I could not get any assistance to make a 1k-4k purchase!!! I had to walk out! I was told to come back and someone would help me. Ms. Joanne is very elderly and didn’t know what she was doing so Jessica and Tre Mac refuse to help the lady complete the purchase for whatever reason. Jessica was too busy on her phone and Tre Mac was just standing around doing absolutely nothing. After 35 minutes of no help from either one of them I was like okay I guess I need to go to another store. Jessica really had the audacity to tell me, “if you have time, come back tomorrow and I’ll help you”. I wanted to say “excuse me lazy, why can’t you help now!” But it’s okay I’m sure another furniture store would love to make that 1-4k off of us for sure! WORSE CUSTOMER SERVICE EVER!

Defect on furniture and it has been a strongly even though I have warrnties to get a replacement part. I've visited the local store at least 4 times without any success

Salesperson Andre was very knowledgeable and professional during our phone conversation. HE Assisted me in placing an online order.

Friendly staff without pushy salespeople

Horrible horrible horrible experience!!!!! Tray the store mgr and Duncan the Asst Mgr are both deceiving. The amount of lies I was told made me sick. They are not committed to their word. I purchased living and dinning room set from the Fayetteville location. The day I when in to make the purchase was a nightmare. The sales associate messed up the transaction so bad, she had to redo the order literally three times. I was promised a delivery date in two weeks and I kept getting calls that the delivery date was pushed back. Long story short I got SOME of the items a month later. (It’s about to be 2 months and still didn’t get some of the items) They will have you on hold on the phone at the Fayetteville location for 30minutes just for a simple no or yes answer. I will NEVER shop here EVER again.

Staff was friendly, courteous, & professional. Fayetteville store was better arranged than Newnan store. Lots of options. We ended up going with a more expensive sofa than the one we had previously picked out in Newnan because the store had more options. Easy process start to finish. Store was mostly easy to navigate with a mobility scooter. There were a couple of tight spots. Otherwise great.

TERRIBLE EXPIERENCE WITH THIS COMPANY. Placed an order and was pleased at how quickly they could have it delivered. The headboard to my bed was damaged so the delivery guys said I would have a new delivery date for a replacement in 24h. That time past and I heard nothing from this company. It is now 2 weeks later and I had a delivery scheduled today, and AFTER the delivery time window, I had to call and the agent told me it was a backorder, and I would have a new delivery date in two days. I never hear anything when I get that timeframe! I always have to reach out to them to find out anything. Don't even bother trying to chat with someone, they all have the same generic responses. This has been a nightmare.

Dealing with this company and specific store has been the worst decision we’ve ever made; in attempt to furnish our new home. After marketing a $2,300 deposit on August 2021, and being strung along until March 2022 with excuse after excuse; and still having no furniture delivered. We decided to stop the bleeding/ nightmare and cancelled our order; and politely requested full refund of our deposit. Not to mention what we’ve been going through with no furntinure during the holiday months, all we wanted is our deposit back in a timely fashion. We’ve provided a total of four letter heads from our bank because they stated; the reason they couldn’t refund our money is because we no longer had the same debit card we used when making the deposit. Which is unreal and quit frankly a ridiculous excuse to not return our money. They have so called sent our case to higher corporate or refund departments and still no luck. Trey the store manager has been the most inconsistent human being, giving his word and promising to call us back on specific days and never following through. My wife is eight months pregnant now and the $2,300 we deposited would have allowed us to at least buy dressers for our bedroom. They have no consideration or compassion towards customers. We call the store and they know my phone number and will not pick up. Because we are godly people and compose ourselves as noble human beings they are taking advantage of us. Please be aware and hope or pray for best.

This was a good experience. I know that most of the times when you enter a furniture store you're usually attacked by salesmen just like in a car dealership. I used the approach I always use in these stores, I entered the store in Fayetteville Georgia and told the salesman who's name was Andre I was just browsing and would get hold of him if I needed assistance. He was great. Not pushy like most are. I really was just looking, but found a sofa at a great price that I couldn't pass up. Andre handled the whole transaction perfectly. A no hassle transaction. I paid him and finished up the transaction within 10-15 minutes. I will return here if there is something I need, and I will look for Andre for assistance.