Ashley HomeStore Kennesaw, GA

Ashley HomeStore Kennesaw, GA


About the store

Here at the Ashley HomeStore in Kennesaw, Georgia, we believe that your house is much more than just a dwelling. You’re creating a home filled with family and friends, and building life-long memories along the way! This is what inspires us to help you furnish and decorate your home with our talented 5-star customer service team, and a great furniture and mattress selection . We have been your go-to furniture and mattress store in Kennesaw since 2003. Our dedicated and experienced Store Manager, Karen Powell, has built a team that is committed to being your trusted home partner and they pride themselves on their selection and knowledge towards furniture and mattresses. At the Kennesaw, GA Ashley Furniture HomeStore, we are not only thankful to celebrate your home with you, but we are also dedicated to charitable work with the Hope to Dream Foundation, Red Cross blood drives, and our sponsorship of a local baseball team. You can find us in the area right next to Kennesaw Mountain. For those of you on a tight schedule, the best time to avoid the crowd is between 2:00 P.M. and 6:00 P.M. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!

Recent Reviews
4.1 Star Star Star Star Star
(741 reviews)
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Good furniture at a reasonable price.

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This place is the best, Stela greeted us with a big smile as soon as we walked in and helped us right away. We were looking for a living room set and we were able to stay below our budget and got a great deal, she was very helpful and very patient. She explained everything we needed to know. Ask for her if you are there

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John C was really helpful, got us a great bedroom set. We didn’t end up spending hours there either. Got what we wanted for a good price without going back & forth for hrs. :)

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My fiancé and I were greeted warmly by John as we entered. We were shopping for a new bedroom set, John told us where to go in a kind and professional manner. He didn’t hover and wasn’t pushy, gave us time to look at everything. John made the buying process a breeze. The next time we are in the market for furniture we will for sure be paying John a visit.

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Stella Lohmann was amazing to work with! She was patient, knowledgeable and helped us find what we were looking for. I highly recommend her!

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Stella was excellent, came in and purchased a living room and dining room set. She made the buying experience painless and comfortable. I will recommend her and this location to my friends and family they had fantastic choices.

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I recommend Ashley Furniture but NOT this location. Very unprofessional. I tried calling 3 times around 8:45PM and the store is scheduled to close at 9:00PM. I hate being "that customer" but I had a simple question that would have taken 2 minutes to answer and I was hung-up on 3 times before the store quickly changed their phone lines to automatically go to voicemail stating that the store was closed even though it was not yet 9:00PM. I was interested in a large and expensive sectional but they will not be receiving my business. I recommend you go somewhere else too! Only do business with people who truly want it.

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My wife and I were looking for a living room set, that had character, comfort, and within our price range. Ashley had them all. Stella was our sales rep, and she took very good care of us! Will be coming back again when I need to upgrade my man cave

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John Cherico was a great salesman. I told him what I wanted and he made the impossible possible. My visit was easy and quick. No hassle at all. I highly recommend visiting Ashley Furniture in Kennesaw and asking for John to assist!

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Can’t say enough nice things about my experience at the Kennesaw Ashley store and my salesperson Drew. She was professional and courteous and answered every question my wife and I had. She made this purchase very easy and effortless. Thanks again.

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Great experience!

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Stella was a great help! She was knowledgeable on what was on sale and what inventory had to help make sure we got exactly what we needed!

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If you are looking for quality furniture with even better customer service DO NOT purchase anything from this store! What an embarrassing and unprofessional business. I ordered a couch from Ashley Furniture in August and had it delivered. On the third delivery attempt I actually received the couch. The first attempt the driver ran off the road in our development and ended up in a ditch that my neighbor had to winch the moving truck out of! Three days later on the second attempt they had the wrong couch brought to my house!! And on the third attempt actually delivered the correct couch. When I contacted Ashley Furniture the manager advised that because of all the inconvenience she would waive the delivery fee... seriously that’s all?!? But when I went to the store no one recalled telling me this even tho they have photographed documentation of their vehicle in a ditch. Not one employee knew the number to corporate or how to handle the situation further, I got offered HALF! of the delivery fee to be refunded by the current manager Chase. Seriously embarrassing for such a big company I will never recommend this company to anyone and will never go back! This place is a joke

Star

If you are looking for quality furniture with even better customer service DO NOT purchase anything from this store! What an embarrassing and unprofessional business. I ordered a couch from Ashley Furniture in August and had it delivered. On the third delivery attempt I actually received the couch. The first attempt the driver ran off the road in our development and ended up in a ditch that my neighbor had to winch the moving truck out of! Three days later on the second attempt they had the wrong couch brought to my house!! And on the third attempt actually delivered the correct couch. When I contacted Ashley Furniture the manager advised that because of all the inconvenience she would waive the delivery fee... seriously that’s all?!? But when I went to the store no one recalled telling me this even tho they have photographed documentation of their vehicle in a ditch. Not one employee knew the number to corporate or how to handle the situation further, I got offered HALF! of the delivery fee to be refunded by the current manager Chase. Seriously embarrassing for such a big company I will never recommend this company to anyone and will never go back! This place is a joke

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I purchased a sectional from Ashley. This was my first time shopping with them. Previously, purchased from Haverty’s and Ethan Allen. I have had issues with the quality and protection plan. After, a year my sectional began pilling( tiny balls in the fabric). This is not covered by the protection plan: even though it is clearly a fabric defect or poor quality. I reached out to the protection plan company, GBS, in July due to stain on my sectional. Finally, in August I had a tech come to my house. They looked at my sectional and bench in my kitchen. He did not clean it because he said it needed to be replaced. GBS the protection plan did not agree with this. I am still going back and forth between the Ashley store in Kennesaw, Ashley Corporate and GBS. No one takes responsibility for the fact that this is still not resolved. I was told to call GBS today because they have my claim. When I called them they were clueless and can’t find the claim. Sadly, I knew this would be the outcome; since it has happened numerous times over the last few months I can give you specific days, people I’ve spoken to there, claim numbers and still no one has a clue. I’ve given them specific dates to look up notes on my claim and nothing is resolved. Hours later and I still have gotten no where. Fred, the manager, at Kennesaw who told me over a month ago that he would now be my contact person has yet to call me back. I have spent my career in customer service as a restaurant owner and store manager. Communication and customer service are key. Poor quality, poor customer service does not make a good mix.

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Very good selection and prices

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We went in today to buy some living room furniture and a new bed. We were greeted by Dominic who was very nice and helpful. During our visit though, we really hit it off with Mike Andrews. Mike was the perfect combination of being available and helpful while not hovering or pressuring us. He was very friendly and knowledgeable and posed great energy as well! We would definitely want to him to assist us in the future. So looking forward to our delivery! Thanks Mike! Update: This is my awesome living room set. Looks great! Oh wait it was not delivered today as promised. Got a call one hour into delivery window saying it would not be here after having confirmed the appt three times! Should have used Rooms to Go. Lesson learned.

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