Ashley Store Kennesaw, GA (Town Center)

The staff was very friendly and not pushy. We enjoyed shopping here.

I canceled my order with Ashley Home Store the day after I bought it and I never received anything from them. It has now been over a month and I still have not gotten my money back. I have reached out to them twice and every time they just tell me the cancellation is still under review, but they will not release my refund. I never received a product and I never received my money back. The way this has been handled feels like a scam and it is completely unacceptable. I would not shop here again

Highly recommend our Advisor Mike Baidas. He was very knowledgeable and helpful in our furniture purchase. He will take great care of you!

Horrible experience. Paid a lot for a sectional. I have been back and forth numerous times with customer care about a replacement chaise as the chaise I received was damage upon arrival. By far the worst and inefficient customer service experience of my life. Cheap junk furniture

I am extremely disappointed with my recent experience with Ashley Furniture. I ordered a sectional and was given a confirmed delivery date with all pieces “available.” I rearranged my schedule and took off work for the delivery, only to have no one show up. When I called, I was told the furniture was back-ordered for two more weeks. When the order finally arrived, two pieces were missing, including one that prevents me from even using the set as intended. I was then told it would be two more months before the missing pieces would be available. I opened a case with customer service on August 7th and was told I’d be contacted within 72 hours. It has now been well over that time, I have called four times, and I still have no resolution, no updates, and no alternate contact — just the same promise that “someone will contact you.” This is not acceptable. I have been patient and reasonable, but I am left with incomplete furniture and no clear timeline or accountability. I would appreciate immediate contact from someone empowered to actually resolve this. I am sharing this here because normal customer service channels have failed to respond.

I had a fantastic experience here working with Justin Gordon and the team. I had called 6 different stores in the Atlanta area looking for a specific outdoor couch and everyone told me no, we don't have that in stock. Justin spent about an hour with me and located the exact couch i was looking for at the warehouse, sent me the quote with the protection and I was able to purchase the couch online and it was delivered two days later. Anyone can sell you a couch -- but Justin took the time to dig and dig and found exactly what I was looking for. He even gave me his sell for easy communication. 10/10 experience and I will for sure be a repeat customer! Thank you Justin!

Mike was great!

Aaron is the man! He was a huge help with my girlfriend and I picking out a couch for our new home. We wanted to shop around a bit but ended up going with the one at Ashley’s. I was able to reach out to Aaron and get it ordered through email/online and we are so excited! If you go in, ask for Aaron, he’s the best “personal assistant” out there.

Justin G., our salesperson, was very informed and eager to help us find the items we needed. The result was a great shopping and purchasing experience. Be sure to check out the Ashley store in Kennasaw, Georgia. I am sure you will be happy that you went there.

Beware of false promises from salespeople regarding when you can expect your furniture. We stressed to the sales rep we are only interested in items we can pickup next day at their Atlanta warehouse since their delivery is between 3-4weeks. We were promised our furniture was in stock and instructed to pick up at their warehouse the following morning. Thank God my husband called before heading to the warehouse because the furniture was OUT OF STOCK FOR 3 WEEKS!! Mind you we are finding out our furniture is not available AFTER we rented a vehicle for the pickup. Terrible experience.

Lana was very nice and very helpful.

Mike at Ashley Furniture was extremely helpful in guiding us to the type of furniture that we were looking for! Very knowledgeable and friendly! Will definitely be going back again in the near future!

Stacy our salesperson was great! She stayed with us throughout the time we were there. She answered all of our questions and directed us to the furniture that we described. Once the living room furniture was decided on we moved to bedroom suites and bedding. We found exactly what we wanted and complete the purchase. Thanks for doing such a wonderful job Stacy and staff.

Me and my fiancé just moved and didn’t have our own mattress. So we came to Ashley store and we were greeted by Patrick. He helped us pick out a mattress and buy it in under an hour.

If I could give Ashley a zero I would. Terrible quality, horrible customer service. I will never ever do business with them again.

We just moved back home to GA from Memphis (don’t recommend EVER moving there but we travel w my Husbands job) Anyway, we desperately needed a new living-room suite so we first went to Rooms to Go…it was near closing time and they seemed to have ZERO interest in assisting us as they kept shutting off lights and literally pushing us out the door. Ashley stays open one hour later so we decided to give it a try. We were treated with the utmost professionalism, honesty, kindness and the salesman- WAS AHHHMAZING! The store Mgr jumped right in and assisted with our purchase. 3 members (mind you they were long since closed) jumped right in to assist making our experience redressing and satisfying! We will definitely make our future purchase with Ashley and our Salesman in the future. KUDOS ASHLEY STAFF! -James and Collleen Sutton Cartersville GA

Lana was very helpful in finding our favorite furniture! We are happy with our purchase.

Stacey was great to work with

Angela was a big help! She made it super easy and an enjoyable experience!

I had an amazing experience at the Ashley Furniture store in Kennesaw, GA, and I have to give a huge shoutout to my salesman, Justin Hansen. From the moment I walked in, Justin was incredibly respectful, welcoming, and made me feel at ease. There was zero pressure during the entire visit, which made the experience that much better. Justin was extremely knowledgeable about the products and took the time to answer all of my questions without ever making me feel rushed. He truly respected my time and helped me find exactly what I was looking for with patience and professionalism. You can tell he genuinely cares about his customers and wants them to leave happy — and I definitely did! If you’re shopping for furniture and want a smooth, stress-free experience with a sales associate who actually listens and delivers, go see Justin Hansen at Ashley in Kennesaw. Highly recommend — I’ll definitely be coming back for any future furniture needs!

Patrick was great helping us in the bedding section. He took his time showing us the different brands and styles. Great selection to choose from.

Salesperson was helpful, not pushy. Store has a large and very nice selection. Found a love seat and chair that’s perfect for what we needed.

Amazing Staff, worked with us till we came up with an affordable price

David Allen a trusted advisor was able to help me with bedroom set. He is very knowledgeable and have lots of patience! I will return again to get more furniture.

Angela, the sales rep, was patient with me while I found exactly what I was looking for and very knowledgeable about the products I wanted to purchase. It was a very good experience and I would recommend Ashley to anyone looking for a pleasant furniture shopping experience.

We were helped out by Deven who made our furniture selection experience pleasant, efficient, painless.

We had a great experience purchasing our new sectional and recliner. William Williams was a great sales associate. Our delivery team was top notch as well.

Friendly helpful made me feel very comfortable shopping.

Nice that place good job

Great selection at great prices. Our sales person, Mike was terrific to work with!

Jason at Ashley Furniture in Kennesaw went above and beyond to assist me and wife with. recent purchase , Highly recommend!

Jason was excellent in giving us space to look around while we tried out different options of furniture. Then when we made up our minds he was great at getting lol our items written up

The sofa was what i was looking for in quality and appearance. The sake man was very helpful and accommodating.

I purchased a sofa and scheduled the delivery in under 15 minutes. Great experience at closing time. The sales team are knowledgeable and never made me feel rushed, even though it was closing time. I had a problem with my coupon when I tried to purchase online, so the sales associate applied the coupon + $50 discount. She also gave me the weekend sale price a day early! I was back in the car and headed home in 12 minutes. I'll return to this location again soon!

Staff was very helpful, very smooth buying and delivery process, on time and accurate.

Patrick was awesome! Very patient, thorough, and professional! He was able to place an order with exactly what I wanted

My salesman, David Allen, was very helpful to show me the variety of mattresses. I didn’t feel pressured to purchase. In fact, I returned a few days later to make the purchase when I had more time to spend in the store. The manager, also a David, was very friendly and kind. This was not my first purchase from this store. I recommend this store, not just because of their friendliness, but because of the quality of furniture.

Ashley used to be my favorite store but not any more. In short ,we bought Storage bed on begging of May , 2025. However we received the wrong bed and we arranged a case number to fix it . Week past no ETA to fix the problem . We went store in Kennesaw and try to find out the status . They have no clue . I got frustrated and asked for refund on the difference of two bed . Few days past and we got email to send pictures and here we send them pictures and detail . There is no respond from them. I called the customer service and there is no update or anything . Until now today June 21st, 2025, there is no update. SHAME ON YOU ASHLEY . You have my zero star. I am very sorry to say that earlier reviews that I did zero star and I am still keeping it to zero even after some one from online ask for more info through email and I have provided to them every details accordingly and still today the August 24 no response , no refund . I will never shop Ashley again .

I didn’t purchase anything today was Rashad was really helpful!

Very nice sales person also nice prices. I have been looking for new patio furniture and I just couldn’t pass up the opportunity due to the price.

Great Sales Experience, But Everything After Was a Nightmare I want to start by giving credit where it’s due — William Williams, the salesperson (Kennesaw, GA. location) who helped me, was fantastic. He was professional, helpful, and made the buying experience feel smooth and positive. Unfortunately, everything that followed has been an absolute nightmare. After spending nearly $11,000 on furniture from Ashley Furniture, the service I’ve received has been beyond disappointing. About a week before the scheduled delivery, I got a call informing me that one of the beds wouldn’t be delivered on time — it would arrive a week later than originally promised. Then came the initial delivery, which was a mess: • The delivery crew had to be reminded multiple times to assemble the items, remove the packaging, and take away a defective chair — which they repeatedly tried to leave behind, suggesting I have a tech come fix it instead of taking it back. • They damaged my wall, leaving a visible hole and a sizable gash underneath. • I reported the damage right away and was told someone would follow up. I received emails from both Ashley Furniture and the delivery company, but no one has responded to any of my replies. Today, I received a call from the owner of the delivery company, who told me she’d just “send over a guy she knows” to patch the wall. When I said I’d rather use my own contractor, she offered to “Zelle me some money” to go toward the repair — incredibly unprofessional and not at all reassuring. I am not even sure why I am dealing with the delivery company directly… I understand they are contracted but they are contracted by ASHLEY FURNITURE! I paid Ashley Furniture the $500.00 for the “White Glove” delivery service (nothing about it was white glove), therefore Ashley Furniture should be dealing with the delivery company! To make matters worse, my second delivery has now been delayed again, and I’m still sleeping on a brand-new mattress on the floor because of it. I was told today that all sales are final unless the items are damaged, so even if I wanted to return everything out of sheer frustration, I’m stuck. For such a large purchase, the customer service and follow-through have been unacceptable. Ashley Furniture’s “back office” keeps promising to review things, and then I hear nothing. This has been one of the most frustrating and unprofessional experiences I’ve ever had. Buyers beware — the service ends the moment you swipe your card. **** Update to my original review above: Unfortunately, things have only gotten worse. My second delivery just happened… and for the second time, the chair had to be sent back. This time, the delivery crew unwrapped the chair in the street and wheeled it across my lawn on a dolly. When I pointed out there was a stain on the fabric, the delivery guy asked if he could try to clean it off with a paper towel and water… seriously? Then, when I went upstairs to check on the bed being assembled, I walked in to find the team attaching the headboard and footboard upside down. I honestly couldn’t believe what I was seeing. What’s even more frustrating is that no one from Ashley has proactively reached out… not after the first bad delivery, not after the second, not even after I left this Google review. The only “response” I’ve gotten was the below comment asking me to email them… which I did, and of course, no one has followed up. At this point, the poor communication, careless delivery, and total lack of accountability is beyond disappointing—it’s unacceptable.

Justin was friendly and knowledgeable and listened to what we wanted before suggesting.

I gave the review one star for customer service. We purchased a dining table and it came counter height instead of standard size as requested because the salesman put the wrong order in. We called the store customer service and explained we got the wrong table. The customer service person said he would put in for a replacement and we should hear something in 3-5 business days. That was June 4th and after an additional call, visit to the store, and call to corporate, as of June 13th this situation have not been resolved, and no one has called back. I feel like we are just getting the "run around" at this point. This is frustrating, and I hope Ashley will resolve this matter.

HORRIBLE EXPERIENCE! I spent over $5,000 on a new mattress set and bed from Ashley. It was delivered on 5/30 and the first time I laid on the bed the entire frame broke causing the mattress to crash to the floor. I have been following up with support and the store for over two weeks to try and get this resolved and keep being told a replacement part will be mailed in 7-10 business days. I have no bed to sleep on and am getting zero help from anyone. DO NOT BUY FROM HERE!!!!

Staff was friendly and well versed with their products. They were eager to assist and answer all of all questions. We did not purchase anything from them, but we will include them in our search if the need arrives again. The store was conveniently located with plenty of parking.

That's too scary,The staff stole $320 from me, maybe even more. Today, I took out my shopping list and found out that they overcharged me by $320. Everyone can see the red circled part, the total sum added up is not correct. The store charged me an extra $320, and I only realized today that it's too scary. How could they deceive consumers like this 。They also charged me a tax on delivery fee。I can pay the tax on my products, but why do I have to pay the tax on dilivery fee。Everyone, quickly take out your tickets and check if you have been overcharged.

Devan gave me a very pleasant shopping experience. He was able to help me choose a sofa with the functionality that I was looking for that was stylish for my space.

Deven is the reason why I’m rating this store that high,is definitely “ THE MAN”

Lana Ayer’s was very friendly and very knowledgeable. Great experience

They should get NEGATIVE 100%. I am amazed these people are in business. I bought an outdoor patio set and wanted it for my son's graduation party. The chairs were available for warehouse pick up, but the sofa was not. We went to the warehouse to pick up the chairs. One was put together in minutes, the other, the holes were not aligned. We called the store to ask if we could simply take the misaligned chair right back to the warehouse and exchange it for a good chair. They said they have to send someone out to try and repair it first. I explained that I needed my 2 usable chairs and that's why I went to warehouse initially for the pick up. The lady on the phone said I could buy another chair and pick it up. I said okay, went to the store bought another chair and then off to warehouse to pick it up. Same issue, chair holes don't align. Sooo, I don't have the 2 chairs usable for the party. Called Ashley and they said they had to send someone out. 4 days later, repair technician came and said the chairs can not be put together. So the technician called the situation in. We were given a delivery date, yes DELIVERY date and I asked would the new chair come put together. The answer was yes. My chair hasn't arrived. I called Ashley and they said I have to go pick it up at warehouse, it's 45 minutes away AND put it together myself. UHM, no sir. I am going up to the store momentarily. I will NOT be taking possession of another product that can't be put together. Oh and for the record, I have been hearing some mess that there is NO RETURNS ON IN STORE PURCHASES...what kind of foolery is that. There is so much more I have left out of this nightmare, but I would encourage you to go anywhere else, as these people literally care NOTHING about customer service or standing behind their product. LITERALLY they don't care.

Friendly and helpful staff; Patrick was great to work with!

I loved the reception and how Patrick was very attentive and patient with our choices. Also the prompt service from Dr. Lana with the choice of our mattress. We will definitely return to this store in the future for more shopping.

I would like to shout out Angela, Angela was very kind and courteous and she helped us and we are very pleased with her manners and her personal ability. Thank you and guys do not lose her.

Jason provided useful answers to our questions. He was nearby us, but not “pushing” us to buy. Very nice gentleman.

Great experience. No one came up to us when we entered the store which I think it was because they were super busy but actually I didn’t mind at all and preferred it that was so I can look in peace. Finally when we decided on a couch we found Dominic who helped us check out. Great personality, friendly and knowledgeable.

Great shopping experience!! Very knowledgeable associates.

Patrick King -super salesperson! He was attentive, patient, knowledgeable, gregarious. Definitely made my buying experience easy, fun and successful.

William did a great job getting me the best Memorial Day deal and altering my order when a piece didn’t fit later measurements. Delivery was fast - a few days after I ordered in store. Everything was brought in and assembled in a very professional manner. Great job all round!

Great service!

Jason took great care of us while we were shopping for a couch and a mattress.

Angela was extremely helpful. She allowed me the time and space I needed to consider all my options.

The sales lady was amazing ! She is a keeper !

Angela was fabulous! Delivery guys were great. Chair is perfect. Could not be happier.

Michele went above and beyond to ensure we chose the right rug for our family room and helped us select furniture options for future purchases. Awesome experience. See you again real soon.

Can’t even being to explain how bad this entire experience has been. We bought a new home and chose to use Ashley’s to furnish it. We bought several thousand dollars worth of furniture for our home. We ended up having to pay in two separate transactions. Could get most of our items very soon, but supposedly a small portion could not come until later and because of this, we have to do these two separate transactions. At this point, I have no idea why that was necessary because since then we have had to reschedule delivery dates more than a dozen times because everything is on back order and they keep messing up our order; trying to deliver the wrong items several times and even trying to pick up items we never requested a return service for multiple times. The customer service center is absolutely terrible. It’s somewhere out of the US and none of the callers ever know anything about what’s going on. They don’t pull up your order or your account to look at everything that’s been happening. It’s all come down to six chairs that we’ve ordered for our table. We were told two were on backorder and four were on the way. We ended up getting the two that were on backorder and the four we thought we were getting never came. And then the warehouse marked the four chairs as delivered so we then had to spend months trying to correct that issue to get our chairs. But alas, we are still missing one last chair. Finally got in touch with someone from the store. She promised I would hear back by the end of the day which I never did. However, we did get a delivery scheduled notification saying our last chair was finally coming. But guess what? IT WAS THE WRONG CHAIR. Shocker right? I’ve since called back, trying to get this sorted out. Got with the same store associate again who again told me I’d hear back from her by the end of the day. But you guessed it right, never heard back from her. That was a couple weeks ago at this point and I have not had the time nor the energy to follow up with it yet. We ordered all of this furniture in November 2024…. Over 5 months to get some furniture from a department store? Bit excessive. And let’s not forget that every delivery, there has to be an adult over the age of 18 present at the house to accept said delivery. So that’s a dozen or more times having to take off work or find someone else who can be at the house for you. Does Ashley‘s care? Of course not. So please explain to me the need for two separate transactions so we could get two different delivery dates. Mind you we also agreed on a specific payment that day at the store when we made our deposit, but of course that’s not what we actually pay. We also bought under a promo and what they don’t tell you is that there’s an additional fee when you buy under this promo. So the first few months you’ll see additional costs on your bills that don’t make any sense and if you call and try to ask what this is none of them have any idea. And they tell you to contact the bank so you contact the bank and the bank tells you that they don’t have any idea so they tell you to contact Ashley‘s. But of course you’ve already done that so now you’re being charged money that no one apparently can tell you why or where it’s coming from. To this day, I still have no idea why we were charged these fees on our first couple bills. My best guess is that the promo we bought under was like no tax or something like that so they charge you a fee which essentially covers the tax so it’s pointless. But again, I already made the phone calls trying to figure this out and no one could give me an answer, and I had just simply ran out of energy.

Shopping here was a quick and painless. I like to shop in peace without a sales representative asking me a million questions and following me around the store. Mission accomplished! Thank you Patrick & Adam

Justin was very helpful showing us many different pieces of furniture that we purchase! Thank you Justin

If I could give this place zero stars, I would. Back in March, I purchased a bed set from Ashley Furniture at the Kennesaw location. The sales lady in-store was kind and professional, but from the moment I walked out, the experience has been the absolute worst I’ve ever had when buying furniture. I hired movers and spent hundreds of dollars to clear the space and make sure my bedroom was ready. When Ashley arrived, I found out—only then—that the chest I ordered was on backorder. If I had known that in advance, I would have planned things differently and only taken one day off of work. Then the rails for the bed arrived without any hardware. I had to send them back. The delivery crew didn’t want to haul anything back downstairs and pressured me to let them return after their shift with the hardware from the warehouse. I didn’t trust that and decided to call customer service while they were still there to make sure I was rejecting the right items. They didn’t wait for me to finish my call—they just abruptly left, saying someone else could come back to put together the nightstand. While still on the phone, I noticed the dresser they delivered was damaged. I tried to get the team back, but customer service said there was nothing they could do. To make things worse, they left debris and hardware in my driveway. Later that day, Ashley Homestore called me. I explained everything to a supervisor who was completely dismissive. They scheduled a technician for the dresser and supposedly rescheduled delivery of the rails—though I honestly lost track because I had to call so many times. I took a second day off of work for the technician, who was supposed to come on a Saturday morning. Midway through the window, I missed one phone call—no follow-up, no second attempt, no voicemail I could return. I couldn’t get in touch with anyone. Later, my backup contact—someone who shouldn’t even be on the account—got a call saying the technician was stuck on the side of the road and I’d have to reschedule through customer service. I had already missed a morning of work and still had to wait the entire afternoon for another delivery window (1:30–5:30 p.m.). I specifically asked them to arrive before 3:30, because my son was walking the baseball field at the Braves Stadium that day. They assured me they would try to accommodate the timing. I waited until 5:30, missed my son’s event, and the delivery team still didn’t show. When I was finally driving to the stadium, they started calling—six times. I asked them to stop calling because I was unavailable, but they kept calling anyway. On Monday, I received a text from a random cell number claiming to be someone directly from Ashley (not a third party), promising follow-up. That was nearly a week ago. I’ve heard nothing since. When I called customer service again, they said no delivery was scheduled and that a technician would come this Friday instead. I’m a single parent working multiple jobs. My weekend job has already told me I can’t keep missing Saturdays, and I don’t have flexibility during the week. I asked about a refund—but because I didn’t reject the entire set initially, I’m now stuck with a headboard leaning against my wall, an unfinished nightstand, a damaged dresser, and no usable bed, even though I paid $2,000 for a full set. Lesson learned: if anything is wrong with your Ashley delivery, reject the entire thing. I am now reporting this experience to the Better Business Bureau. I’ve had better customer service from Amazon, Walmart, and IKEA—not to mention other big-box furniture stores like American Signature, Rooms To Go, and Macy’s. It’s been over a month, and I’m still sleeping on an inflatable mattress. Spend your money somewhere else.

Lana was great! Let me browse, then answered all my questions - gave me options. Very easy!

Great service

Lana is the best! She quickly helped me purchase a wonderful mattress. I have done business with her previously and I will always ask for her!

Mike was courteous and professional. It was the quickest and easiest transaction. Mike and Alex accommodated our schedule and were able to ship the next day. Best Furniture store. We highly recommend The Ashley Furniture store in Kennesaw GA.

Gayla was amazing and super helpful in helping me to decide on my purchase. She was efficient and made me feel comfortable so there was no need to shop around at other stores!

Michelle was great! Very helpful and patient and provided us great customer service and information. Appreciate she wasn’t pushy. Mage for a pleasant shopping experience and were very happy! Thank you!

I recently came in and purchased two rooms of furniture from James Clark. He was an absolute pleasure to work with. He has impeccable taste and put together two rooms for me that I will treasure. Besides, being a complete delight to work with, he was funny and entertaining and extremely knowledgeable. And besides that, he's cute as a button! If you're not shopping with James at Ashley Furniture, you're shopping at the wrong store and with the wrong person. He is a national treasure.

James was excellent! He helped me and wife throughly through the process of buying our couch, love seat, and ottoman. Come see him and listen to his awesome comedic stories in the process of buying your furniture!

Thankful for James’ help and expertise. Very enthusiastic and courteous in his approach, we were very well taken care of and found the right item for our space.

David greeted me as soon as I entered the store. He was very professional and polite. He made suggestions and helped me find the perfect recliner. David and the other associates I spoke to were all very nice.

James Clark was great

UPDATE: after all the inconvenience, I asked for compensation for inconvenience. However, it took 2 weeks to process. And again I had to call every day to follow up. And I was told I will be reimbursed, I will be compensated. And eventually they told me their only obligation is to swap the item and basically too bad you are inconvenienced. Worst ever experience with furniture store. DONT BUY FROM ASHLEY. UPDATE: I finally got the couch swapped. However this process took forever. I had to spend hours on the phone with customer service everyday for a week to get the couch I originally ordered the week after. From ordering to receiving the correct item took about a month and countless hours on the phone with different people. I kept on getting told that someone will contact me tmrw and nobody did. I had to call again and again and again. UPDATE: I went back to the store and found the sales rep. She was super nice to me and told me she didn’t know what happened, why a wrong order was entered. And she will help me get the replacement and straight things out for me. So I’m grateful and will keep this review up until everything get fixed. UPDATE: Ashely customer service just called me. And it turned out, they actually sent me the wrong order! They said they will investigate and call me back within 48-72 hours and let me know the resolution. And they sent me an email basically saying get screwed. Had the most horrible experience with Ashley’s furniture in Kennesaw. I saw this sectional I liked online and went in the store to sit on it and loved it. The store did not have the 5 piece only the four pieces. They offered to order the same set online for me for the same price. They put everything in and ring up as the same price. So I was happy. Then we scheduled a delivery. On the day of the delivery, the delivery people were trying to help. But they moved my rugs and did not place it back to the same place where I wanted. I ended up with the set looking weird, so I figured it might just be the rug’s position is not right. They seemed in a hurry, so I signed and they could get going with their day. After they left, I started reposition everything and realized that no matter how hard I try, it would not look like the photo. So I went back to the website and realized that they sent me a wrong piece. Technically they ordered me a wrong piece. Instead of LAF sofa, they ordered me a LAF love seat. That’s why it did not match. But how could you order me a smaller piece but still ring up the same price. I don’t get it. I called to the store immediately seeking for a resolution. And the person on the phone who spoke to me was very irritated and not wanting to help. And the response I got was oh well, too bad for you.l. I guess I learned my lesson, never trust the sales person in store and never feel bad for the delivery guys and do not let them leave and refuse to sign unless I’m satisfied. Good job Ashley, I hope your business do well in the future with your fantastic customer service attitude.

Thanks to Justin i got my dream bedroom !

We entered the store and were greeted by James. Told him we were just looking around. After not finding what we needed James was near and we asked for help. Told him what we were looking for. He found the tables on his pad. Just what we wanted. Placed the order. He was very courteous and helpful. A lot of fun to talk to

Stepped thru the door and was met right away by an associate named Lana Ayer’s. Very friendly and gave me time to look around. Met her again halfway thru the store and she found what I was searching for that I seen online. She was so friendly and personable. She was so easy to talk to and was a wealth of information. I couldn’t purchase the furniture at that time but I told her I would be back by the end of week. I came back and she was there and I couldn’t believe how effortless she made the transaction. Thank you so much for friendly and efficient❤️

Good service and great selection.

Delivery tomorrow no text that was promised? It’s 9pm and nothing!

James was absolutely amazing! He helped me find my son’s bedroom set and he was very personable, professional and enthusiastic. I will definitely use James in the near future.

James was very helpful and a pleasure to work with.

James was super helpful and entertaining throughout the whole process!

Everything was great they delivered everything and installed it without any problems

Salesperson was helpful and professional

I had a fantastic experience with Ashley Furniture from start to finish, William Willams was professional, friendly, and incredibly helpful. He went above and beyond to ensure everything was handled efficiently and to my satisfaction. Communication was clear, the service was prompt, and he showed genuine care for my concerns. It’s rare to find such dedication to customer satisfaction these days, and I truly appreciate his effort. I highly recommend Ashley Furniture to anyone looking for top-notch service!

James was very helpful and very kind.

James was awesome very helpful very caring. Would give him 6 stars if I could :)

James was tremendously helpful and thoughtful throughout our buying process! Thank you

So sad about my purchase from them which was cash and almost $5000. They delivered it damaged and have pretty much conned me into accepting it. When it got here I signed the paper from the delivery man because that’s what he brought me first, then he went to unloading it. I told him when I seen it was damaged…. That I don’t want it and to take it back…. He took only the damaged piece back and stated that was their procedure. Now I’m stuck with this couch and Ashley and Ariel the person dealing with it have nothing to say to me. I can barely get anyone on the phone. I requested a refund and I told the driver I wanted a refund and he said they will have to issue me one…. Now here we are 2 days later and nobody cares. DO NOT BUY FROM THIS STORE!!

Paid $4000 for the stupendous sectional. I was led to believe that Ashley was the best option after shopping all day for a new sofa for our home. I work nights and waited up all day as to not miss the delivery truck. As they were bringing in the sofa we noticed a problem and that one of the pieces, the right arm was damaged. The frame was broken and the couch fabric had a huge 12” tear. I was upset and started trying to reach out the store for assistance. The driver told me they were going to send a team out here to repair my couch. NO! because I don’t want a repaired couch. I want a new couch in good condition like I paid for. Ariel from the store contacted me and basically told me that there was nothing that she could do… she wanted the broken piece back and I asked for a replacement by Friday (it’s currently Wednesday). She couldn’t guarantee that… I said of course not because you want to fix it and send it back. She told me I could wait a few weeks for the piece and I said absolutely not. I exchanged some unpleasant words and told her that y’all got my money already… and I expected a good couch in good faith but clearly you fumbled that. I had high hopes for them…. But they failed miserably. The package was not damaged in delivery…. Whoever wrapped it knew it was damaged.

Excellent customer service!

Great customer service and the salesperson Lou is awesome!

Lana was initially helpful when I visited Ashley looking for furniture. However, I told her I wanted to shop around at nearby stores and she was very understanding. Upon returning to Ashley, I told Lana what I had found elsewhere, and she quickly guided me to a similar set on display. She was very pleasant and knowledgeable. And a great salesperson! She even directed us to a good place to get lunch. Thanks, Lana!

Store had a Great Selection; Amazing Customer Service from Lana A.! Always ask for Lana she streamlined the entire process and was able to meet our exact delivery needs!

Everyone was friendly and I found a few nice bedroom pieces for my grand baby.

I will never buy furniture from Ashley again. Between partial deliveries,then backordered items, then 2 out of 3 items delivered damaged and rejected, then delay again due to backordered items, there was nothing good about the experience. Took a month and a half to get all items undamaged. Items should be checked after manufactured before packaged for sale and delivery. They have no quality control.Deliver damaged items and then say they will send a technician to repair...for brand new furniture. I strongly suggest if you purchcase items you thoroughly check them before you let the delivery team leave.

Honestly, was pretty disappointed in my purchase. I ordered a love seat+chaise combo and a chair for my living room. The love seat came damaged with the back of the frame moving around. The team immediately took it back and have since then provided me a replacement. I also noticed that the chair had some manufacturing flaws. The cushion did not fit right and if you sat in the chair and moved around a little the cushion would come out from under you. I told the delivery guy (who spoke little English) and I asked if we could call someone to explain. He appeared to not understand or agree with my concern. He walked far away from me to make a phone call and I heard him and a lady on the phone discussing my chair and I felt very frustrated as it seemed very sketchy and like they were talking behind my back. I asked kindly that I speak to someone myself. Long story short the delivery team + another person on the phone (male, not the women he was speaking to previously) PROMISED me they would send me a new chair. I thought it was odd they were taking the love seat back but not the chair and they assured me they would be replacing it and someone would be calling to follow up (I never received a call). Right after they left I discovered damage on the corner of the chair where it had obviously been dropped, but I didn’t worry because I thought I was getting a new one. I told the lady who called me after my delivery to ask about my delivery experience (this is a standard call, not the call I was previously expecting) about all these things and she put me on hold several times and then told me someone would be calling me back to discuss “within minutes”. I again never got a call. The next day I receive a shipping notification for the love seat and not the chair and when I called to inquire about it they had no knowledge of the “promise” of my new chair on delivery day. Long story short they refuse to send me a new chair like promised and I have to go through a long process including visits to my home to inspect it. I’m single and work full time plus some at the hospital and have to make special requests from my boss to take time off. Including my delivery I have had to do this twice now. I don’t have time to make 2+ additional arrangements to have people inspect and maybe deliver my new chair. The process is ongoing. I just want them to make it right and not make me chase them around to figure out the status. I’m frustrated to say the least and I wish I listened to my gut the first day and made the delivery people take the chair back. This was my first experience with Ashley and honestly, likely to be my last.

Jason was fantastic. Easy to talk to, efficient and knowledgeable.

James Clark was very helpful and Fred Ehimika the manager was supportive.

The salesman was very courteous and knowledgeable and seemed trustworthy.

Jason was a great help in purchasing our new couch!

Our sales guy Jordan was amazing!

Had a great experience with our salesperson, Jack. He was calm, patient, knowledgeable and kind.

James Clark was amazing! Working with James has restored my faith in Ashley again.

Very helpful and professional.

Very disappointed with this store I had a big problem my new floor was damaged during delivery twice and called many times to resolve this issue they were supposed to refund me the money for damages and never got back to me I called and talked to Fred general manager but he careless about the situation called corporate and still waiting on a response I will definitely not coming to this location anymore please refund my money for damages

Jack was the perfect salesman He was knowledgeable and professional

Very professional sales support

Quick and easy!

My experience working with Jack and Jordan was amazing. One of the products i purchases did not come as expected. It was stressful at first but the store took care of me by working it out.

Michelle was friendly, professional and helpful. Found what we needed at a great price!

Lana is Awesome. Had a great experience!

Everyone was very professional and polite, Lou was super helpful and patient.

I had an amazing experience at this store. Makayla did her big one for sure.... she explained everything throughly, and made sure we were comfortable with everything we got. I 100% recommend her to help you find the perfect furniture for you!!! Keep being great Makayla!

Jon was fantastic go to the Kennesaw location and he will take great care of you

James Clark was an absolute gift as our family designed a bedroom for us. A very professional and highly knowledgeable professional that we highly recommend!

We were pleased with our salesperson at Ashley... and bought a little something for the house...

James is the best. He made this shopping experience pain free and was not pushy but had great suggestions. I will definitely be back when I decorate more rooms in my house. Ask for James Clark anytime you come here!

Horrible customer service. They tell you one thing at the store so you can purchase the furniture and then lie. Don’t purchase any furniture from this store. They are scammers. If i can give them a zero I would.

Had the best experience while in the store!!!!! I cannot wait to get my couch delivered

Got some furniture that was on stock from this store since the beginning of the month and I still don’t have it delivered. The first attempt of getting the furniture they canceled for NO REASON. The second attempt was not successful due to weather which I understand, but I called to know information about the ETA because the link they sent me was not working and they told me that it was going to be rescheduled for the next week, so of course the next day I wasn’t expecting the delivery to be made. Well they tried to deliver it the next day and I was not aware of it, they sent me an email saying that they were outside my complex and I had a time frame to call Ashley service and confirm the delivery but by the time I saw the email I only had like 5 minutes left and being able to reach an agent every time you call to Ashley is a pain because you have to speak to a robot first!!! The 4th time they attempted to deliver I got an email with a tracking website where I could see how many stops away the truck was and I was refreshing the page every 5 minutes and THE WHOLE TIME it said “2 stops away” and suddenly the link broke and it said that the delivery attempt failed! So I check the info again and Ashley had my phone wrong the WHOLE TIME!!! So obviously that’s why they could never reach me! I immediately called Ashley service so I could get it delivered that same day since they were in the area AND to fix my phone number, they fixed the phone but they told me they couldn’t deliver it that day anymore because the drivers were “far away”. I filled a claim and received a call from this location from a lady called Oriana and she said that they would deliver it the next day (which is today) because at the end of the day it is not my fault that they cancelled the first time, or that they didn’t typed in my phone correctly or that they attempted to deliver it a day that I wasn’t aware of. So this lady reassured me that my furniture was being delivered today, so I am here at my home waiting like stupid without receiving an email or a call, so I call to Ashley service just to know what’s going on and they told me that my order was NEVER rescheduled!!!! That’s crazy, and it’s so hard to try to speak to an actual manager because the agents never want to get you on the phone with them or they tell you that no one is available!

Quick and easy. Had just what I wanted

As I entered the store, the employee said....Welcome to Ashley Furniture Store, how can I assist you today. I replied that I needed a chair. He said... Okay, let me show you some options. In a matter of minutes, I chose a chair and made the purchase. He said... Thank you, it was a pleasure meeting you. My chair will be delivered in a few days.

Sales representative for friendly courteous. All items I choose that day was being discontinued, therefore a got a better pricing. I am so happy with my lamps and assessories I choose.

James Clark was marvelous!!!

Great

We worked with three different sales representatives, and each one gave us good attention and helped all the way through to the end of the sale.

Looked first at Ashley for a perticular item they didn’t have. Lana directed to another store that might have what we were looking for. After consideration we decided to buy something else that she had in stock. She was very helpful and we bought a sofa and chair. We also are buying a mattress and adjustable frame. We shopped other furniture stores but Ashley and Lana was the best and most helpful.

The design and quality are good. But they took more than 10 days to deliver and yet brought the wrong piece of the sectional. That is after paying $99 for delivery. Now I don't know how long they will take to bring the right piece. Update: I received email from the customer care asking what's the problem. I told them I received only half of the sectional, which they should already know. I asked expected time of delivery of the other half. They said they don't know (wow!). I called them and told them to cancel my order and they said they will cancel it and refund our money and take the half sectional back. Now after 10 days of the phone call, I am receiving email asking photos of what is wrong with the sofa. How do I send a photo of a part of the sofa that was never delivered. I found a better sofa at a cheaper price on Wayfair with free 2-day delivery. But I can't order until Ashley refunds my money.

Our experience with two recent furniture purchases have been abysmal. Don’t think you’ll ever be able to reach the store by phone or that you’ll get a call or email back… the past week shows that’s just a fool’s errand. We’ve also been told many different delivery days for our living room set only for those to be, apparently, blatant lies. So we went from loving them (got our previous living room set from them) to I won’t ever use them again.

We worked with Derrick Mason over the course of two weeks as we approached the closing of our new home. We ended up purchasing furniture for our entire home and couldn’t have been happier with Derrick’s patience, input, and expertise throughout the entire experience. We couldn’t have been happier and more relaxed making that large of a purchase than we were working with Derrick. We felt that Derrick was extremely trustworthy and we didn’t get the vibes of your typical pushy sales person. 5 stars across the board.

Do not come to this place, especially on holidays, they lie to you about anything to secure the purchase, especially about the hidden fees and even try to add on warranty without telling you. Don’t use their financing third party either, DO YOUR RESEARCH PEOPLE. Acima is the biggest scam on this planet.

Very friendly staff.

William was awesome! Can’t wait to get my furniture!

No one answered for sales in local store. Phone call forwarded to a call center in the Philippines . Worst experience ever ! That ends in a bad review & no sale & a lost customer!

David was friendly and helpful with suggestions to help find what I needed as will well as an acceptable price.

Easy shopping experience, Lou greeted us when we walked then let me and my wife walk around to explore the options with no pressure, and answered all of our questions quickly. He also made the buying process a breeze!

Lou was so easy to work with and went beyond helpful

Purchasing was easy, delivery was smooth as well!

Delivered on time as stated. Furniture placed and assembled quickly.

Shamika was a great help and handled my 2 year old running around calmly and with compassion! Thanks for the assistance with our new pet and kiddo friendly couch!

William Williams listened carefully to the features I was looking for in a new recliner. I could not be more pleased with the result.

James c. Was very helpful while we were shopping today. So excited about our new couch.

Great deal and great sales associate but was promised my sleeper sofa would be delivered on Dec 21 only to have it pushed to Dec 22 then Jan 2. I cancelled the order bc i bought the sleeper sofa for a guest and they would be gone by Jan 2. The call center was horrible and did nothing to help. I did receive a refund.

Nice showroom, the showroom Sales attendant Lou was very helpful and knowledgeable. We found a beautiful table and chairs set. I absolutely love it. Everything went well in the store and with delivery. A happy customer.

Lou was great and very attentive!

Furniture store that still offers good service, quality furniture at reasonable prices.

She patiently answered all my questions. It was a great experience working with her ❤️❤️

Derrick was fantastic. He knows the products and made the purchase easy and smooth. Excellent service!

Michele Mortenson was great helping me find what I was looking for. Thank you ❤️

Was very happy with the service James provided. Made it simple and transparent.

Had such an incredible experience at Ashley’s!! Lou was amazing to work with and went above and beyond the call of duty. Just closed on my first home and went a few days prior to closing to get some ideas for furniture. He took his time in helping me create the perfect ensemble for each room knowing I wasn’t buying that day and only looking for ideas. After looking at many other stores, I couldn’t get what we picked out of my head and told him I would be back to purchase after closing. He said he was off that day but would come in just to help us seal the deal. The next day during my final walk through I measured everything to ensure the furniture would fit… and to my horror… it was too big!! Ahhhh!! Immediately rushed back up to Ashley’s, texted Lou, and he came on his other DAY OFF to help me think through it and create more ideas. We found an amazing alternative to where I wouldn’t have to change the sofa I loved. This man deserves a raise and all the acknowledgment in the world!!!! Go to Ashley’s and ask for Lou!!! I never write reviews but had to for this.

Absolutely fantastic experience working with Lou at Ashley Furniture! From start to finish, Lou was incredibly helpful, attentive, and knowledgeable. He took the time to understand exactly what we were looking for in a new sectional and guided us through all the options without any pressure. His suggestions were spot-on, and we found the perfect couch for our space. The whole process was smooth, and Lou made sure we were completely satisfied with our choice. Highly recommend Lou if you're shopping for furniture at Ashley — he made our buying experience a breeze!

James Clark was wonderful to work with!

Ashley Furniture has great quality furniture. The staff was very friendly and knowledgeable! The pricing was excellent!

Julio so super patient with all my questions and answered them throughly. He was a pleasured to work with and made the experience quick and easy! We are so exited for our new couch!

Julio did a great job. Very professional and helpful on the front end. Unfortunately, when Ashley screwed up my delivery I reached out to Julio for help and received none. It appears Ashley doesn't train their people in service after the sale...

Great service from my sales associate.

Lana Ayer’s is the best salesperson ever in Kennesaw Georgia!!!

We had a terrific experience shopping for a new sectional at Ashley. Thaddeus was helpful and knowledgeable in helping us to find the right fit. It was a pleasure working with a courteous salesperson who attended to our questions but also provided us space to discuss our options. Based on this positive experience, I look forward to returning to look at new furniture for my office.

I tried to reorder a couch cushion because my son puked all over it. the young lady told me she can't help me because it was an online purchase. Mind you, upon trying to order the replacement parts online it says "please see store for assistance" so the manager helped me get her to order what I thought was the couch cushion, Instead she sent me a box of recycled fiber. I tried to get it corrected she told me she didn't order it incorrectly and I'd have to speak to the delivery people to get it corrected. I went BACK to the store because nobody NEVER ever answers the phone in the store and they seemed to get it figured out, here we are 6 weeks later still no couch cushion, still call and call multiple times a day for days in a row with no answer at the store. Meanwhile I have a couch with an entire cushion missing and I was willing to pay for a new one but can't seem to get anybody to actually help me . Ive bought every piece of furniture in my house from ashley but after this, im literally done ill never buy anything from ashley ever again

Had an amazing and easy Black Friday experience looking for new furniture thanks to Lana and her expertise in home furniture! She was able to recommend the best nectar bed for my brother and the perfect table to fit in my new apartment. She was also great at streamlining the delivery process and making sure we got the best deal by working her magic behind the scenes! 10/10: thank you Lana!

I had the best experience with Lou. He was attentive, thorough and really worked to get me the right price and the right furniture. He made the shopping experience hassle free, seamless and positive and I really appreciate his efforts. I will definitely be back to purchase more with Lou and Ashley.

James was an amazing help! Can’t believe how easy finding the right couch was! Thanks James

(Translated by Google) Excellent service, the guy who helped us explained everything in detail and made our purchase easy. (Original) Excelente servicio,el chico que nos atendió,nos explicó todo detalladamente,hizo fácil nuestra compra.

Lovely store. Salesperson Derrick super helpful, friendly knowledgeable and presented just the right energy for us. We would consider Ashley furniture again particularly if Derrick is our salesperson. Thank you

We absolutely loved our experience with James on Black Friday! He was attentive but didn’t hover, answered questions quickly and effectively and was so pleasant that we came BACK to buy from him! Big Shout out to James!

Shamika did great! Thanks so much for an easy buying experience

Jak provided excellent customer service. He was very patient and informative. We enjoyed our purchasing experience!

James is a wonderful expert. Than you James. Nice our bedroom forniture!

Shamika is a “Top Notch” salesperson! Deana and I had the pleasure working with her this morning for a couch. Very personable and knowledgeable of the furniture that Ashley’s sales! Will definitely be back for more furnishings. Ask for Shamika! Note : Shamika will not crowd or hover over you while you look. She does periodically check in on as you look.

Jordan Booker was our sales associate. He was very helpful and informative. I’m excited about our purchase and looking forward to its delivery.

My husband and I stopped in the Ashley Furniture Store in Kennesaw. We were in the market for a new bedroom set. The sales experience was awesome. However, it went downhill from there! We were provided a delivery date. I decided to reach out to them 2 days prior to delivery for a confirmation on the delivery date. That's when I was told the delivery was pushed back a week. I asked the rep "when did you plan to communicate this to us as it's two days from the delivery date". The delivery was postponed to the following week. Again, I reached out for a confirmation on the date of delivery. The delivery was postponed again due to some of the furniture pieces were on backorder. Not once did we hear from Ashley. It's only when I reached out to them first that we were updated on the delivery status. The furniture finally arrived 3 weeks after the original delivery date. The delivery experience was terrible! The delivery men knicked my walls. One of the legs on one of the dressers was stripped. We were told by the salesman that the delivery drivers would take our old bedding. The delivery drivers refused to take the old bedding. We had to pay 1-800 Junk to get rid of the old bedding. An added expense! My husband attempted to put the mirror on one of the dressers and lo and behold, a piece was missing. After reaching out to Ashley, he was told the piece would be ordered and that he would have it a month later. It's been a month ,we don't have the piece and there's been no effort from Ashley to even reach out to us with an update We went back to the store to express our disappointment. We were told someone would be reaching out to us via email. It didn't happen! We're stuck with an $8K dollar purchase. It's been one of the worst decisions we've ever made. All I can say is "Buyer Beware" if you plan to make a purchase from the Ashley Store in Kennesaw.

Had just what i wanted. Sales person was polite and quick.

James was an absolute delight! He was very patient in helping us find the perfect chair and told us a few funny stories before we left. Great customer service!

Jon was great! He truly knows his products. He is very easy to talk to. Great with kids. He truly helped us get great bang for our buck. Will definitely be working with him for future furniture.

Great quality at a good price! Jason was great help and didn’t pressure me!

James Clark was invaluable in helping us select a sectional and table. Very funny and knowledgeable. Thanks again!

I had the pleasure of meeting my sales rep William Williams today and together we found the perfect piece to complete my bedroom set. Awesome customer service and knowledge about the product.

James was so friendly and helpful. He answered all our questions and took his time placing our order. We enjoyed working with him.

Thaddeaus was very patient & very helpful. We got exactly what we wanted! 10/10

Lana helped us put our new living room together. Looks amazing and priced reasonable to boot!!

I was very happy with my apurchase of kitchen furniture from

Jon was super sweet and helpful. Did not pressure me to buy something. Very patient.

Great experience purchasing my furniture, my salesperson Robert was very knowledgeable of the merchandise.

Jak McCurdy helped us make a decision on which dining room set, he was great explaining the different styles and how to change the sets with different colors plus chairs. I wish I can give him a 10 stars because he greeted me as soon as we walked in to the end of our purchase

Such an overall incredible experience! Store had great options with good prices. We had such a lovely experience working with James, as he made the experience stress-free, enjoyable, and gave great feedback/insight/advice. Next step: waiting patiently for the delivery of beautiful furniture!

It was very better than in the past

We shopped for a sofa set a few weeks ago, and returned today to buy. Julio was very helpful in the process, and William got us taken care of quickly today. Both made sure we knew all our options and were friendly and professional.

Great experience, James Clarke was wonderful he helped us find the perfect sofa for our new home and very smooth shopping. 100% recommend coming here and asking for James to help out

Great service

I just have to say that Loni Ayers is so very amazing !!! Great personality and very helpful.

Beautiful unique furniture at an affordable price,associate was also very helpful and easily accessible

Lou was great! Helpful without hovering!

Starting over in a new state and needed multiple rooms of furniture so I popped into Ashley in Kennesaw. I met Jak and he was amazing! He listened to me and proceeded to help me pick out everything I needed. He was patient, positive, and very knowledgable! If you’re in need of any advice or purchases ask for Jak and leave happy!

Great service! Lou was so great to work with! Definitely come again and work with Lou!!

Sales representative had customer needs in front of his own desire to make a sale. Not pushy at all. Ability to look through the eyes of a customer, makes sales and repeat customers. Jonathan Zito is highly recommend to contact and is highly knowledgeable on furniture details.

Lou was super nice and helpful. The furniture is much more my style than I realized it would be and I was pleasantly surpassed with the in store experience and my purchase.

Wonderful sales lady, no pressure

Jack was allsome he took his time with us the whole way

Jordan was very helpful and knew what He was doing.

James Clark was exceptionally helpful and knowledgeable to help my mother purchase a new sofa. Thank you!

Ask for Robert! He was very helpful and was fun to work with!

William Williams was the best employee and salesman. He was very professional and kind. I believe he did an outstanding job at Ashley furniture.

My family and I went in to buy a sofa and loveseat last night. We were undecided between two models so we decided to get some dinner to think about them. As we were leaving the store, we were told that “today is the last day to get 15% off and free delivery.” Not a bad deal. We ate and came back to make the purchase. About $2,300 for the two minus the 15% was just under $2,000 before tax. A pretty good sale for them you would think since there was no one else in the store. HOWEVER, I was then told that the discount only applied if we purchased their useless “protection plan” for $350. Classic bait and switch. After I stated that that was not the deal, they had no resolution and stuck to their guns. Well, we walked and will never return. We’re repeat customers, but no more. Thank you for wasting our time. Don’t shop here. Complete ripoff. Go to one of the other many furniture stores in the area. Update 11/7: Here’s a thought… Why don’t you reach out to me instead of me having to reach out to you???

Friendly service, good selection of products. Great delivery and assembly.

I wish the item I wanted that was on sell as a floor model was the same price as the couch that was not a floor model. Kind of misleading on Ashley’s part. My sales person William was very kind and patient. He gets the 5 stars.

We love the couch we bought from there and the delivery to our apartment was flawless! Thank you !

The sale staff is great. Derrick was friendly, professional and very knowledgeable. The 1st delivery people we had acted as though they had never done this job. They put all the legs on crooked and didn't apply the rubber feet to the bottoms, just handed bags of them to my husband. My husband had take off the legs and redo them and apply the rubber feet. One of the ottomans we purchased was broken on delivery. The other, I had to call about a few hours after delivery because the foam top was cut crooked and looked like a lump under the fabric. The customer service agent wanted to send a technician to assess the piece to see if it could be fixed. I refused due to the fact it was a brand new ottoman and I wanted a replacement. After speaking to a supervisor, they replaced it. Just received the 2 new ottomans. Not happy at all. Both are terrible. Quality control has gone out the window! One ottoman has the top cushion sewn on lopsided, the other is also lopsided, has a dent on the top side, it's very soft compared to every other piece and has what sounds like a plastic bag under the fabric. I'm disgusted with Ashley at this point.

Loved the service and furniture

Please reconsider before shopping at Ashley Furniture. There are plenty of other furniture stores in the area that won’t give you the runaround. After choosing furniture for an entire house, we were told delivery date of 10-24. On 10-22, we were told our bedroom set was on back order and would arrive 10-29. We continued sleeping on a mattress on the floor. Come main delivery day of 10-24 for the other furniture, we were told that the office bookcase “didn’t make it on the truck”. Then, the office desk had a circular scratch on it. Calling the store is a joke (nobody answers) and customer service has no control about rectifying situations. They basically reroute you to the store…which then connects you back to Customer Service. SO…I went into the store and cxl’ed the bedroom set and the bookcase. Also, they’ve changed the dates of replacing the damaged desk twice now. That’s fine cause we are not even there. 😂 ROOMS-TO-GO and GEORGIA FURNITURE MART (Nancy) have been very accommodating.

Thadeus was my salesperson. He was very attentive and helpful. Even when I wanted to visit other stores he did not try to pressure me into a purchase. When I came back to the store with my final decision and he was handling another customer he made sure I knew and would be happy to help me asap. The gentlemen that delivered my table were awesome as well. I love this table. I wondered if it was gonna work in my small kitchen but here’s the result and I love that it fit’s either way!

We had an excellent experience shopping for furniture here. With a beautiful selection of modern and trendy collections, it was difficult to make a choice. However, Jak McCurdy was a fantastic and trustworthy advisor! His knowledgeable and informed guidance made our final decisions easy. Thank you, Jak; we genuinely appreciate your help!

Lana, the salesperson, was very helpful and friendly. She was genuinely interested in me making the right purchases to meet my needs. I'll post again to review the actual furniture.

Very good experience! So happy with my purchase! My salesperson was so respectful and helpful!!!

Derrick was great! He was so helpful with absolutely no pressure to buy! I got exactly what I wanted at a reasonable price!!

Laid back experience. Salesman introduced himself and gave us space!

VERY happy with my whole experience at Ashley! Great price on a super comfy sofa. Furniture was in stock and delivered within a week. Excellent customer service from the whole team, especially Mr William Williams.

Another nice furniture purchase, couch and kitchen table..

Jason Hart has been very helpful and attentive. We had a very comfortable shopping experience and look forward to our new dining set!

For trusted advising, Mr. Jason is the go to guy. He helped us secure the hassle free shopping experience.

Salesperson was wonderful! Full of information. I'm not incredibly disappointed in how long we have had to wait for our furniture to be delivered. It's on the manufacturer. Ashley has had our money for 3 weeks and we have to wait 2 more weeks for our furniture.

I scheduled a couples massage ( at the same time). The ladies arrived early for set up as they said they would. They were ready to begin even before our scheduled time. They were each extremely professional. My massage was exceptional! She paid special attention to my area of concern and I got up feeling that sense of physical and mental relief! My friend fell asleep immediately after the massage! Great experience and will book again!!

Good experience! We got a great deal on a living room set and was able to pick it up the next day. Different staff folks helped me load my trailer in about 5 minutes. No extra waiting around, which is a great thing. Very happy. Jason Hart was a great help!

James is incredible! He took our vision and made it into a reality and helped us find the perfect pieces! Additionally, he helped us utilize the Ashley discounts to get the best value. I can’t recommend enough working with James!!

Have mixed reviews. Love the furniture, however the delivery and communication with the company was probably one of the worst experiences. If you can leave the store with your purchase it’s great, if you have to get something delivered or try to call the store to actually talk to a person……….. god speed :-/

Knowledgeable sales person. Desk was within our budget.

Customer service was top notch. They were helpful and very low pressure in their sales approach. Also, the store had an excellent selection to choose from. We went to five stores that day and Ashley was the clear winner. Love the beautiful couch guys! Thank you!

Lou was very helpful and informative. He made the purchase transaction easy and painless.

Purchased items that were said to be in syock only to wait weeks and never receive.

always the best product best service for the best price

The staff was very polite and helpful. My sales representative, James, exceeded my expectations!

No stars at all- worst furniture experience in my life. Will never step foot into an Ashley store! Furniture delivery on 2 separate occasions was terrible and corporate will do nothing about it. Called back to speak to our salesperson, and he wasn't even man enough to call me back. Had to give them one star, or it would not let me post my review. Don't deal with John at the store- he's a great guy, until you have problems with what he promised and then he refuses to communicate with you- what a coward! Do yourself a favor and don't go to Ashley's

We had a great experience picking out a chair for our nursery. Lou was a big help and made the process quick and simple!

Instant customer service and closed the sale with a smile👌 Lou was perfect!

James was wonderful! Ashley Furniture has so many options in store and online. The buying process for my dining room set was almost too easy!!! James also has an eye for interior design so pick his brain! Thank you James Clark.

Lana helped me pick out a mattress and bedroom set and was extremely helpful, patient and super friendly! She provides the best customer service I’ve seen in a very long time! Truly happy with my whole experience!

Lana helped me and my wife pick out furniture for our new home and she was great. We really appreciate her patience and knowledge!

very knowledgeable and kind, a true blessing!

James was great!

James Clark is uber personable and a great guy to work with. Five stars across the board. 30 years of interior design, shows depth in how he helps find you your next piece(s) of furniture!

Stopped in today to look at recliners and was greeted by Angelina. Angelina was super helpful and we ended up buying 2 recliners.

Great and easy experience with James. Excited for our new couch!

Had a really great experience at the Ashley Furniture in Kennesaw. Lou, our sales associate, was excellent! Very accommodating and showed us many options! Highly recommend for your furniture needs!

Great service

Had been looking at online furniture for our sun room. Didn't want to risk buying seating (chairs and love seat) without first sitting on them, as that is important to check out. Decided to go to Ashley store to physically see seating similar to what we were looking at online. Ended up buying FROM the store. Turns out Ashley makes a lot of the furniture you can buy from the well-known online retailers. And those sites do list manufacturer name, so look how much Ashley makes. Funny thing - we could have bought it from the store for about 12% less than online. Better still for us, the salesman said, "Let me hold your order because we are having a one day sale tomorrow". We ended up with a delivered, white glove set up (they set up and then take the empty cartons away, a major hassle if you've ever bought large things online), plus got the 5 year replacement warranty, plus taxes, and the total was 15% lower than the online store. Plus we got to see other selections in the store. Good place to shop for furniture.

James was fantastic to work with. He was authentic, kind, patient, and helpful; as well as funny which was a bonus. He was not pushy and was very good at explaining item features, their benefits, explaining the purchasing process and allowing you time to figure out what items worked best for you. I went in overwhelmed and not sure where to start but James was quickly able to assist and make the process fun and enjoyable. For my future furniture needs, I plan to go back to Ashley and work with James again. I highly recommend anyone in market for new furniture start at Ashley and seek out James you won't regret it.

Lou did a great job pulling things together for me. I hate shopping for furniture and he was so patient and kind!

Clark was excellent today and very helpful, we loved his ideas and jokes while helping us look for the perfect couch!

We were able to find exactly what we were looking for! Jason Hart was a huge help.

Lou was very knowledgeable and professional!

Lou was a huge help finding us a couch for our home. He helped us compare the options and figure out which couch might be best for us. We really appreciate his time and honesty! We will most definitely be back for other furniture needs in the future.

Jason Hart was great - straightforward, informative, and gave us plenty of space to browse while staying available for questions. We found the dining table we were looking for at a fair price! We’ll be back. 👍🏽👍🏽

Derrick helped us pick out furniture for my grandma for her new apartment, and was awesome! Very pleasant experience and would 10/10 recommend!

Go see James at Ashley Furniture.. fantastic experience!

John was A great help All they way to the end of me picking great furniture for my new place!

Lou was great! We got exactly what we were wanting!

Lana Ayers was amazing! She was so helpful and found us exactly what we were looking for at a great deal!

James Clark was wonderful!! Great guy with such fun stories. We walked in, told him what we were looking for, and he knew exactly where to take us. He brought us to the perfect couch and he made the process super simple and easy. Thank you James!!!

This store does not offer returns on anything that has been placed in your home, even if it has been less than a week, so just be aware of that when purchasing. I will not be buying anything from Ashley Furniture anymore or recommending them to anyone.

James was so amazing with helping me with my purchase.

James is fantastic! If you are looking for a new piece of furniture, go to Ashley and ask for James! He’s super knowledgeable and very kind!

Jason Hart was a pleasure to work with. Very knowledgeable and helpful!

My sales rep Lou is the best. Very knowledgeable about the products in store. Gave me many options that I didn’t even look into which I appreciated. Will definitely come back and ask for Lou.

James was extremely helpful, funny, gave lots of advice and great service. Definitely will be back. Thanks to James

Very courteous and waited till I had questions which was answered immediately. Came back and asked for Jason. I would come back again because of his level of service.

We was helped by James Awesome awesome individual yall ask for him 😊😌

Jax was awesome! Great service and very knowledgeable.

I received the best service from Lana Ayers at Ashley Furniture in Kennesaw. Lana has gone over and beyond. She was happy to assist with any questions I had. She was so knowledgeable about all of the merchandise. I will definitely be back to see Lana!! Thank you.

Vemo was really helpful in our search for barstools and in answering any questions we had!

We went into Ashley at Kennesaw to purchase a living room table. Lana was our sales rep. She did an outstanding job showing us what product was available and giving is all the details including pricing, delivery, etc. We were so impressed by her professionalism and knowledge that we bought furniture for almost every room in our house. I highly recommend using her for your furniture needs. We will be back because of her!

Jon was very helpful with deciding on which couch I should get. Very educational! Happy with my purchase so far :)

Lana is an amazing salesperson, she made us feel right at home as soon as we walked in. There was no pressure and she didn’t talk to us like a typical salesperson. She had a genuine conversation with us and was so personable. We’ll definitely be coming back to her for all of our future purchases at Ashley! Thank you so much Lana for making this such an incredible experience. You’re the best!

Jason was helpful!

Jason was the perfect salesman. He gave me space but was there to answer any questions I had at just the right time. Ask for him!

Lana made our furniture shopping experience amazing! She was incredibly knowledgeable and was able to answer all our questions. We will shop here again because of Lana!

Jason was great!

Overpriced furniture and rude associates. Management is unprofessional. Will never do business with ashley again. Lana in particular was a nightmare.

Great salesman. He knew exactly what I wanted within a few minutes of talking. In and out within 45 minutes. Highly recommend? Best experience ever!!!

Jon is an incredible salesman, he made us feel right at home in the store. He never made us feel pressured or talked down to us like some salespeople do. He has genuine conversations with people and he is so, so personable. We’ll be coming back to him for all of our future buys at Ashley! Jon, thank you so much for making this such an incredible experience and being so thoughtful about everything we asked! You’re the best!

Jon was genuinely the ultimate sales man. Go see him! We went in for a couch and walked out with a metric buttload of labor day savings for the couch AND a TV stand, dining chairs, and night stands!

We had a good experience at Ashley furniture store! Jason was especially helpful to us and answered all our questions.

Table peeling and won’t get replacement ** Very disappointed in customer service , manager, overall bad experience. I had my table purchased sept 2023 ….in march 2024 Started pealing called warranty said they wouldn’t fix , to call customer service , called and nothing they said only way is if manager approves new table within the one year warranty I could have it replaced from The store . I’ve called every week since march , I’ve been to the store , get told that the district manager will reach out , nothing . Waste of money and time . I wish I would have just sticked to rooms to go .

Lana was a top-notch advisor in helping us decide on a sofa. She knew just about everything about each sofa we were interested in and also gave us helpful information about options and discounts. Very good quality furniture!

James is amazing! Well informed about the products in the store and such a great help on picking just the right things I came in looking for!

Mr James Clark was an awesome associate he helped us a lot and was very honest. I recommend Mr James

A joy to work with and exceedingly knowledgeable and patient!

Thank you Jason for helping my wife and I find an awesome sectional for our living room. He was very helpful.

My sales rep Derrick was truly helpful in helping me to find the perfect bedroom set to fit my needs. I'm a person who has disabilities and had chosen a bedroom set that I liked with the storage drawers. Well after delivery due to my disability the set was ineffectual. I contacted Derrick and Ashley Furniture Sales Reps and let them know what was occurring and they allowed me to rechose a set that I can truly enjoy that fits around my limitation 😁‼️ I have been a Long time customer of Ashley Furniture and will recommend you all to my friends and family! Thank you Derrick and the Ashley Furniture team for your kindness and Care! I will return to purchase again. Thank you 😁

James was friendly and helpful!!

Jason was a knowledgeable salesperson

Great experience. Likes working with Jason Heart.

Great place to shop. I have loved everything I have bought over the last 4 years. Delivery is sketchy, at best. I would recommend that you wait until everything is in stock and then have it delivered

James Clark at the Kennesaw location was so lovely! An amazing help and so pleasant!

James is amazing! I knew what I wanted before I came in from my own research, I was testing him to see if he would come up with the same style if I described what I wanted. It was the first thing he took me to! He listens well and knows his stuff!

James Clark is amazing. He listened to all our requests and took us to exactly what we were looking for. Give this man a raise!

Jak is the man!! My wife and I came in for a Purple mattress. Ended up buying the floor model and at a great price!

Excellent service! We were lucky to work with James and had a wonderful experience!

Great customer service

Jak McCurdy helped us with the purchase of our new living room set. He was very knowledge and a pleasure to do business with.

Nice place and people.

What a headache. Purchased a king mattress and foundation on July 7th with an expected delivery date of Aug 7th. I received the confirmation emails and texts confirming the delivery window for Aug 7th. Aug 7th arrives, and then I get a call stating my order will not be delivered due to not having it at the warehouse - again, this call the morning of scheduled delivery date. They said they’ll call back with 48-72hrs. Aug 9th comes and they call stating it’ll be delivered the 14th. No problem. I call them today, Aug 13th, to check on the delivery window, and they state they called me on the 10th and I agreed to a redelivery date of the 27th. No, I did not. I was in bed sick all day. So I asked her to play me the recording of me agreeing to the 27th. She comes back and says they left a VM. No ma’am. No VMs or missed calls from Ashley’s. Same mattress online has delivery expected date of Aug 19th. How does this make sense? Will never ever purchase from here again. Update: not sure if this google review helped, but they ended up delivering today! I know this incident wasn’t the stores fault, but the customer service reps from the customer service line weren’t great! Store associates were!

James clark was exceptional! Very helpful and friendly!

James was a pleasure meeting. He helped my family with purchasing a new mattress. I will definitely be back. Thank you so much, James!!

Jason was a great salesman. No pressure, just intelligent advice to get what we wanted without overpaying. Will be back for all my furniture needs.

Do not buy from here. They have a no return policy even if the furniture they bring you is broken. And they also feel no rush or urgency to correct the issue.

James Clark was extremely helpful!!! Very honest and not pushy. His advice was very helpful!

Jason took great care of us and made everything absolutely seamless. Could not have asked for a better experience.

We had a great experience on our couch purchase with Jason!

Jason our sales associate was fantastic. He didn’t hassle us at all. Introduce hisself asked if he could point us in the right direction and let us browse. He gave us the time to find what we liked before asking us if he could help us with anything. Sales transaction was smooth and fast on his behalf. He even helped and was patient with me trying to use Apple Pay for the first time. Thank you Jason for helping us get the dinning set my wife loved.

Derrick Mason was SO helpful with us this weekend! We went in looking for a new living room set and he spent as much time as we needed helping us through the decision making process. He went above and beyond to help us measure and think through the entire room - while not being pushy at all. He was even great with our 3 year old who was with us. If you go - ask for Derrick!

It was wonderful working with Jason!! He helped find out living room set and provided us with the best deal.

Jon was so helpful!!! Definitely recommend shopping with him!

That place is absolutely ridiculous. It says there are 3 available unit in their system but there is no way to know for sure. They will make you wait days to deliver the items but will cancel if they are not available. They cannot check to see if they are available. If you decide to pick up at the warehouse and the chairs are broken. It is on you because there are no returns. While I understand the associate have little to do with it. He was super rude about it. “Do you want it or not”. His name was Eduardo. It was my first time shopping at Ashley and it is my last time.

Jason was awesome. He is an excellent customer service representative.

James did a great job. He understood our needs more than other sales representatives that we’d spoken to.

James Clark was wonderful to work with while we shopping for living room furniture. Highly recommend him and the entire staff at Ashley Furniture in Kennesaw.

James was very helpful and friendly !

Jon (Jonathan Zito) was excellent. He was so helpful, not pushy at all. He listened to my preferences, measurement limitations and price point and found me the perfect couch for my space. He made the experience easy. Could not be happier!

Jak was amazing! He was at the door ready to assist when I walked in with a smile on his face, and an inviting personality! Quick and easy process.

Nancy C. was courteous and polite the entire time. She helped us make the right selection for us with zero pressure. She even took time to get to know us as a person not just a customer. Nancy we appreciate your kindness and if are ever in again we will look for you.

I just bought a dining table and a king bed in Ashley, Jack took care of us, extremely kind and customer oriented, friendly and professional, Jack personalized his approach based on our needs, Jack is definitely himself at work, not agressive in his sales pitch, he is the type of person that could make you buy the entire shop by just being next to you. Thank you sir, refreshing to have such a great person in this business

Jason helped me but my patio furniture and was great!

Jak was amazingly easy to work with. He is knowledgeable of the various products we inquired of, and his sense of humor is the best. Great salesman who doesn’t pressure you into purchasing items you do not need.

Jon was great !!

Jason was great help!

James had us laughing and we really enjoyed our experience. He has excellent taste and great input!

Lana was very helpful and knowledgeable about the products there. Thank you, we can't wait to have our couch.

Nancy was amazing to work with!

Great experience with Jason Hart. Great deal and he was available but not at all pushy. We actually came back 2 days later to make a purchase and asked for him.

Nancy is a no pressure sales person. Excellent experience at Ashley.

James Clark is amazing! He assisted me with my furniture needs, and I look forward to working with him again in the future!

James was very helpful in my bed buying experience

Jonathan “Jon” Zito was a great sales associate to work with. Shopping for furniture ended being a fun, productive and money saving experience. Thank you Jon.

Wonderful sales person. Thank you Nancy !

James was amazing and had so much interior design expertise that he was able to help us find exactly what we needed for our space. Highly recommend!!

Nancy was the best. She was down to earth and has a great personality. She helped us with the perfect living room furniture. We will be back to see her.

Nancy was amazing! I have been in transition in my personal life and I am totally redoing my home. She was patient and encouraging through the whole process. Thank you Nancy

The buying process went smoothly and the sales rep went above to insure we were getting the best deal available

James Clark helped us find the perfect mattress. Great experience, highly recommend.

I had an excellent experience with Nancy at Ashley on Barrett Parkway. She was incredibly knowledgeable, patient, and attentive, helping me find the perfect pieces for my home. Her friendly demeanor and professionalism made the shopping process smooth and enjoyable.

The experience was pretty good the staff was friendly, approachable, and also super helpful in helping me find a good couch to purchase.

Nancy is very outstanding CS. Promote!!

James C. did an amazing job taking care of my order and worked hard to find a solution that worked best for me!

Jason made the process so easy! Can’t wait for my couch!

James Clark was so helpful and made furniture shopping a breeze. Highly recommend him and this store.

Thanks Jak for helping me find the perfect guest bed!

Had a great experience at Ashley’s Furniture. Customer service was impressive. Thank you Jack for a smooth experience.

James Clark is very good!

Jason was a great help!

My go-to for new furniture

Nancy is the best of the best! I plan to share my positive experience with Ashley furniture with all my friends and family

I love the customer service. Personal, real, funny and honest. Did not try to over sell. We got our products within days. I would go back to Ashly’s.

Nancy was AMAZING and SO helpful!!! Just purchased a sofa and ottoman with her help and I am so excited!! Thank you Nancy for the assistance!

Great furniture and the customer service is top notch.

Jason was super helpful even after finding out we needed to complete the sale at a different store closer to our home!

James Clark at Ashley furniture store was amazing and helped us out a lot!

James helped us pick out a couch for my our new apartment & made the process so easy for us, he was great! :)) thx james!

Worked with Mr. Derrick Mason this morning. Excellent service and help picking out a very specific product. Went beyond his store to assist! Much thanks!!

Derrick was so helpful, he went above and beyond to give us the information we needed and even gave us multiple options and great advice. Thank you Derrick Mason

Derrick did such an amazing job with helping us find what we needed !

Jake salesmen was great in my purchase of living room and bedroom sets. He is extremely knowledgeable and helpful. I will definitely seek him out on my next purchase

Jak was very helpful and efficient. Great service!

Lou was very helpful with finding a dresser for my daughter, when we couldn’t find it in store he looked online without hesitation and found the perfect one. Update 7/1/24: I am very frustrated with Ashley at this point. My dresser was supposed to be delivered on 6/29/24. I received no email and when I called Ashley I was told that the dresser had only arrived at the warehouse and wouldn’t be delivered till Monday. It is now Monday and still no email or delivery from Ashley. I call again, and now it’s the dresser won’t be available until Wednesday. The representatives on the phone have to call the store, and can’t get in touch with anyone. Highly unacceptable, and will be cancelling my order if it’s not delivered by Wednesday.

Bri was very helpful, didn’t push anything, and made the experience very pleasant.

Great experience! Ask for James. He’s the best.

Derrick mason was fantastic! So easy to work with and very helpful!

Robert was a great help.

Nancy was very attentive and helpful. Gave us a great deal on a rocker recliner.

We had a delivery scheduled for today, which was confirmed by email. We scheduled our move-in accordingly and even drove 4 hours late last night in order to ensure that we were present at 8:00 am this morning. Without notice, our delivery date was pushed back by a week. We were not informed of this until we called just now to request an ETA. We now will have no furniture for 7 days despite paying for “premium” delivery. When I asked if any concession could be offered for our inconvenience, I was told that this request would be noted in my file. I do not like leaving negative reviews, but I am not sure what else to do at this point. I will gladly improve my rating once my furniture has been delivered and I feel like my concerns have been addressed.

I had a great experience today. I found just what I was looking for and the staff were very helpful.

Great customer service and a vast selection of items. James is so patient and willing to help looking for what you need. Highly satisfied with my visit and assistance.

Great sales experience!!!! It was amazing working with James, his patience, and honesty. If you go to Ashley Furniture, do yourself a favor and get James to work with you.

The sales associate, James, truly went above and beyond to make our experience at Ashley amazing! We were able to find a bedroom set in no time and were pleased with all of the beautiful items for sale. Great prices, team, and environment. Thanks so much!

Derick from Ashley Furniture was amazing. He provided great customer service and was provided very informative.

Derrick was amazing, he was very informative and helpful during the entire process from greeting to the end.

NEVER AGAIN will I do business with this store or with Ashley Furniture. I came in here with the intent of purchasing a chair, and found one I liked. I came back 2 days later to finalize the purchase, and once I had my credit card ready to go, the bait and switch tactics began. I was told the piece was in stock at the warehouse, I was told a delivery date, and agreed that I could make that work. The second I came home from the store, I was called by their warehouse, and told there would be a delay on my order. I told them that was unacceptable, and he could either see what could be done, or I was going to need a refund. The guy sat there for 30 seconds silent, then said "OK" and hung up the phone. I called the warehouse number back trying to find out what was going on, and was connected to a rep who was unable to pull up anything with my order number. She told me I needed to call a corporate office, and gave me the number. I called said number, and they couldn't pull up the order, and then I was told that I had reached a regional center for the Northeast. I called the store, and was again connected to a call center. I was told they don't give guarantees on delivery dates or times, and they could give me no guarantees there would be no further delays. I finally got a hold of the store, and was given the same circular answers by the rep, and I demanded to speak with the store manager, and was told "He's just going to tell you what I just did." I told this rep that I didn't care, and that I requested to speak to a manager. I was put on with the store manager, Fred. Fred was very rude and told me that he could not personally call the warehouse, or be able to work with me and them to guarantee a delivery date on which I could be present to receive it. At that point I chose to cancel my order, and I will never do business with Ashley Furniture again. This is the most unprofessional operation I have ever seen. Nobody in the company seems to know what is going on, and it is a completely disorganized dumpster fire. I will look around and find a local operation whose word actually means something, and actually wants to earn and keep my business. Edit: Jonathan (the salesman who assisted me), if you should happen to read this, I have worked in sales before, and I know that likely by my cancellation of this sale, you lost the commission. You are very good at your job, and you would be best served by leaving this company. You are completely unsupported by the back end operations and your management. When your store manager personally tells me "So do you want this or are you just going to cancel?", he has made your company into a pariah in my book. Get out and go somewhere that the management actually cares about earning and keeping customers.

Jason was great!

Me and my fiance and three girls came in looking for a mattress and a bedroom set. Jason helped us and was very patient with us as our kids are wild! He was very informative and answered all of our questions that we had. Such a great experience for our first time shopping for this much furniture! Will be coming back for future purchases!

I have been an Ashley customer for years because of the quality, design options, and price point. Derek at the Kennesaw location has a great personality, knowledgeable, and helped to get us a great deal on a bedroom set for my son. I will be back to see him next time I need something for the house for sure!

Jason H. was absolutely amazing! Very friendly, helpful, and knowledgeable from the moment we walked into the store. I would absolutely shop at this location again. Thank you Jason for a wonderful customer service experience.

Great easy experience, low pressure from sales team. So many pieces to choose from so we were able to find just what we were looking for. We were helped by Jason Hart he was very accommodating and helpful in breaking down each cost.

Great help picking out a brand new furniture

Nancy was great helping me choose a bedroom ensemble and mattress!

Terrible communication. Did not remove mattress and boxspring After forgetting to bring the mattress the first time. Call three times was told situation would be rectified. Never received any calls back. Never received any apology. Too many low end furniture stores to do business with to waste time with Ashley furniture.

Jason Hart was wonderful to work with! He was so helpful and so patient with my undecidedness :)

Great experience

Ashley Homestore has always been my go furniture place! The service and staff are always helpful and kind! I had the pleasure of working with Mr. Derrick today and his mattress knowledge was top notch! I was able to find a mattress that I loved and can’t wait to take home due to all his help! Thank you, Derrick for a great experience today!

He was very kind and charming and helped us a lot.

My husband and I were looking for a new living room set and Jason was the person who assisted us. He was very knowledgeable and was very patience with us throughout the whole process. I would highly recommend Jason for all of your furniture needs.

James Clark took very good care of us. Very professional. A true pleasure to do business with. Thanks.

Jordan was super helpful and great to deal with

Jason (Hart) was very knowledgeable and helpful.

Michelle was great! Found everything we were looking for & made the process easy!

I received fantastic and outstanding service from Nancy Cummings.

Thanks to Mr. Derek finding furniture for my first apartment went smoothly. He was patient with me and took his time to listen to me

Quick and easy

Worst customer service imaginable, Ordered a whole new bedroom set and couch, promises of delivery date to warehouse (Partially Not met), Promise of ease of reordering from another store in the area we moved too (Not handled, nor could the store honor quoted price given to us), Promise of home delivery then taken back. Promises made by this company than not kept and then no help given to find us a solution - I would never order from them again especially because their stores and website are not even linked to each other to help provide service to buyers. Kennesaw store has employees making claims they can live up to and ultimately cost us time and more money - 100 percent would not recommend them to anyone.

Jason was our sales person and he gave us wonderful service! He wasn’t pressuring us to buy right away like other furniture places do. Highly recommend.

James was amazing today! He is so knowledgeable on all things furniture and design. Please ask for him when you go visit Ashely!

Wow! James Clark was so helpful. He knew exactly what I was looking for. Best sales guy.

Mr. James was very helpful, with a quirky fun personality

James was amazing. Very helpful. Loved the tie.

Derek was our sales person and very knowledgeable with all aspects of the furniture market and bedding. Thanks Derek!

Nancy is very sweet and helpful. I found exactly what I was looking for.

Jason Hart was a great help! He wasn’t pushy or too in our space as we shopped but was helpful and attentive when it was time to purchase. Good experience!

William Williams was AMAZING!!! helped us tremendously and was so nice! we will definitely be using him in the future with all purchases😁😁

William Williams helped me and my friends out today and he was great! we all had a million questions and he was extremely patient and did his best to show us as many options as possible. We will only use him when shopping here! Orion was also very kind! I loved her spunky personality

***update*** Sure, selling expensive was good, but really sucks to be told delivery would be 6/14/24, with confirmation for delivery email received 6/10, only to find out today (6/14) that our furniture was delayed until 7/19!! WOW. Zero communication from Ashley, too. We had to call and find out what was going on. We’ll certainly enjoy our empty living room for a month! James was wonderful! Incredibly helpful, very knowledgeable regarding home decor, with a fantastic personality! A truly great purchase experience. Thank you!

Nancy knows her stuff and is a no pressure sales person

Had to drive over hr down to the store closest tome in order to pay $15 for an item that they would not allow me to pay over the phone or online and then another hr back home. They required in-store payment for that small amount. I spent more money on gas than I did for this one little item that I needed for my furniture that was no longer covered under my warranty. And I wasn’t even in the store for more than 15 minutes or in that town for more than 30 minutes before back on the highway. Such a big chain like this needs to update their payment systems so people don’t have to travel long distances to For such small amounts in store where they should be able to pay over the phone and then have the item be mailed because they are mailing this item to me. However, the customer service personnel there were very courteous and helpful. Thank you.

Come see Jak. He was a pleasure to work with. Very patient, attentive, knowledgeable and funny!

James was an excellent help in finding us several pieces for our new home. Thanks James.

Wonderful experience Nancy! Thanks so much!!

James was very knowledgeable, helpful and personable. He made are purchase quick snd easy.

Jack was great to work with. Very knowledgeable and attentive.

Jason is great. Helpful and dedicated.

Great store, lots of variety for every taste and pocket. Staff is super friendly and ready to make things as nice and simple as possible

We had a great shopping experience with James! He worked hard to make sure we were happy with our purchase. Can't wait to get our new furniture!!

Jason is the best!

Jason was great - he answered all of our questions and was very knowledgeable.

Jak is amazing! He provided valuable insight into the furniture and color choices. I’m so very happy with my choices, the prices, and especially the personal service.

Derrick was very friendly and professional and knew a lot about the product we purchased...can't wait for it to be delivered!

I had a great experience working with Nancy. She was extremely helpful and informative.

James made the process of finding the perfect sectional for my house so easy! He was extremely friendly and professional and made the whole experience fantastic. He gave me several different options to work with and I am so pleased with my purchase! If you decide to go in the store and work with the staff ASK FOR JAMES!

I just had a exceptional experience at Ashley Home Store in Kennesaw. Jason was informative, patient and pleasant to work with. I was impressed with his knowledge of the products and pleased with what the warranty covered on the leather sofas I picked out. This was a quick and painless shopping pleasure!

Jak was fantastic to work with. Phenomenal customer service experience and extremely knowledgeable. We are extremely happy with out time in the store and looking forward to receiving our new living room furniture!

We came in yesterday to find furniture for our new home and Jak was extremely attentive and eager to help! He was very knowledgeable about all the items in question. He truly encouraged us to take our time, and was very helpful in finding items that we were looking for. We couldn’t have asked for better customer service! We will be referring everyone to come see Jak at Ashley furniture!

Jonathan was super helpful and kind and made sure that we were taken care of and got the furniture we wanted. He was very responsive and was quick in helping us get our furniture set ordered. Defiantly a great experience and will be back for any other future furniture orders. 5 stars!

James allowed us space to find the dining room table we were looking for and then helped us in a timely and friendly manner finish our purchase. Thank you!

Nancy was great amd informative! Please for her anytime you come in. 10 out of 10!

Jon was extremely helpful and worked with us to find the best couch!

Have been here multiple times. The guys are knowledgeable and great to work with. They’ve done out of their way to make sure it’s a good experience. Ask for Jason

Nancy was very kind, and helpful

John helped us out in getting a new kitchen table set. We were in and out in 10 minutes with the one we wanted!

I recently had the pleasure of working with Jak and I couldn't be more impressed. From the moment I walked in, he made us feel welcome with his personable and friendly demeanor. His extensive knowledge about the products was evident as he patiently answered all of our questions and provided insightful recommendations. What truly stood out was Jak's honesty and integrity. He genuinely listened to our needs and never pressured me into making a purchase. Instead, he helped me find the perfect pieces that fit my style and budget. It's rare to find a salesperson who is both knowledgeable and trustworthy, and Jak embodies both qualities. His passion for furniture and dedication to customer satisfaction made the entire shopping experience enjoyable and stress-free. I highly recommend Jak to anyone looking for exceptional service and top-quality furniture. Thank you, Jak for your outstanding assistance—I will definitely be returning to Ashley for my future furniture needs! Ask for Jak!!

Nancy was informative without being pushy. Very helpful!

Jak was an awesome employee to work with. We never felt pressured while shopping and were very pleased with the customer service while shopping and purchasing from here.

Lana was awesome great customer service

Lana was so helpful and great in helping us find exactly what we needed today!

Great service from Lou

Awesome furniture at great cost. Nancy is amazing and very helpful!

We had a pleasure working with Nancy. She was very helpful and informative. We found the perfect table!! Thank you!

Chance was super helpful and very knowledgeable on everything on the showroom floor.

I’ve been repeatedly trying to call the store to order replacement parts and never get an answer. I get transferred to a customer service like and they tell me I have to call the store. But I can’t call the store because they won’t answer. This is ridiculous.

It was a great experience. The sales people are not pushy and they don't hover. I can't wait to get my furniture!

Jak is super amazing and he really helped me with a bedroom set. Thank you so much!!!

Jak did an awesome job walking us through the entire buying process and answered all our questions to our satisfaction. Keep up the great work Jak! Thanks!

First time in Ashley’s. Jason was great and extremely helpful.

Jaq made our purchase of a couch and bed really easy and smooth. Customer service was top-notch!

My salesman was very nice and extremely helpful. He was not pushy, which made me like him even more. They had some pretty things.

Jak made our experience exceptional. From the moment we entered the store we were greeted with a warm and friendly welcome followed by an amazing overview of all the products we had questions about. Highly recommend visiting the store and asking for Jak who will ensure that your experience is excellent.

Nancy was awesome!!!

Absolutely loved Jimmy, very attentive and allowed us to browse but then helped guide us to a decision on a great new sofa!

Brianna mull was very helpful and has excellent customer service.

Found a great patio set 60%, what a deal! Jason was a big help.

James was very attentive and listened to any concerns we had about having pets around the furniture and found us everything we were looking for.

My husband and I recently had a wonderful purchasing experience at this Ashley Furniture Store. Our sales agent, Derrick, was incredible. We were looking for a new office desk as I work remotely. He showed us all of the options and then gave us plenty of time to discuss our choices and narrow down the selection. Once Derrick rejoined us, he walked us through the benefits and features of our top picks. We made our selection and Derrick made the purchasing process smooth and quick. We had our delivery and assembly scheduled for 3 days later and we were out the door within 10 minutes. The delivery and installation team were professional, clean, and respectful. It was amazing to see how quickly they could put together something that would have taken me hours. If you are in the area and searching for great furniture options at competitive rates with no-hassle sales reps, this is the store for you.

Jason was wonderful and helped make the process of getting a new mattress easy and quick. I loved the whole experience. Thank you very much!!

Jason was an absolute help to us today in choosing a new mattress for my husband and I. He answered all our questions and made sure everything went smoothly.

Lana Ayers did an amazing job with all my questions and helped me with my decision. Great Experience!!!! Thank you again!!

Jason H. was so easy to work with. Not pushy at all and very down to earth. I will definitely be back to work with him in the future!

My sales person was Jason Hart. He was so help, took me around the store to show me different style of furniture and discount available. It took me three days to decide on the ones I like but he was so patient every time I walked in the store.

Jax was a pleasure to work with. Very knowledgeable, personable, and friendly. We will always go to him for our furniture needs.

Jack did a wonderful job helping us. He was very knowledgeable and made us feel very welcome. We didn’t feel pressured at all.

Today [05/04/2024], I had the most infuriating experience at Ashley Furniture, all thanks to the incompetent and deceitful store representative, Jason Hart. He was my sales rep for the previous purchase I made last year. So I requested him to help this time but he ruined it this time. Upon entering the store, I spotted a sofa that caught my eye. After I decided to make a purchase of sofa[Product name: Family Den], I approached store representative - Jason Hart and expressed my interest in buying the sofa. But did he help me? Absolutely not! Instead, he blatantly ignored my request and chose to fawn over indecisive customers who were still contemplating their purchase. When I confronted Jason about his appalling behavior, he had the audacity to cite some nonsensical excuse about not being able to remove the tag while another customer was considering the same sofa. What kind of absurd logic is that? I had already declared my intention to buy the sofa, yet he chose to prioritize wishy-washy customers over a confirmed sale. To add insult to injury, when I asked him an explanation for his incompetence, Jason Hart had the nerve to offer me the same sofa at a ridiculously inflated price of $3999, claiming that the offer was only valid for one product. What a pathetic attempt to swindle me out of my hard-earned money! Let me make one thing abundantly clear: Ashley Furniture has lost a loyal customer today, and I will ensure that my family and friends steer clear of this deceitful establishment. The level of disrespect and disregard for customer satisfaction displayed by Jason Hart and Ashley Furniture is utterly disgraceful. Consider this a warning to anyone considering shopping at Ashley Furniture: unless you enjoy being treated like dirt and subjected to deceptive sales tactics, take your business elsewhere. As for me, I'll be seeking furniture from reputable stores that actually value their customers. Shame on you, Ashley Furniture, for ruining what should have been a simple shopping experience.

I used to always come here to shop for new furniture but the customer service this last visit was awful. I walked around the store for at least 30 minutes before even being noticed or greeted, then when i asked questions i was rushed like they had somewhere else to go. l've even called this store looking for a specific bedroom set and no one answers the phone!! I will take my business elsewhere. 🙄

My sales rep Jason Hart did an excellent job helping me with my furniture order. Some items were out of stock (mattress) and he was quickly able to recommend a replacement that would get the job done. This is my second time working with him and would definitely recommend his business!

Jak greeted us as we came in the store and said he would help us with anything we needed and let us have some time to look around. He then came and asked if we needed any help or had any questions. We appreciated not being hounded or followed around to feel pressured. He went above and beyond answering every one of our many many questions and inquiries about pieces, options, and so forth. We came for a sofa and loveseat and left with a full living room and bedroom set, 2 rugs, a decor piece, and an additional loveseat. Jak made us feel comfortable and informed in our decisions and that is why we ended up with the additional purchases. I highly recommend asking for Jak and would absolutely recommend him to anyone looking for new furniture. We now have all but 1 room full of brand new Ashley furniture.

As a repeat customer, Lou was amazing and always helpful! Thanks, Lou!!

It was a pleasure to be attended by mrs Nancy. She scored 1000

Always shop Ashley Store first. Great salespeople, reasonable prices, great selection. Lana at Kennesaw store was absolutely awesome. So knowledgeable of products and worked within our budget.

Jason was very helpful and informative of our furniture selections! Will always recommend Ashley.

Great experience

Thanks to Jason Hart for helping me with my purchase of my beautiful dining table

Nancy was really great and friendly.

William Williams was phenomenal to work with. Very personable and great personality, easy to talk to both days we were there. 10/10 would come back and work with him.

Lana was so nice and helpfull! The store has wonderful options.

Nancy was great! I walked right in and she lead me right toward where I needed to be. She was knowledgeable and shopping was easy. I’ve never had a problem with Ashley’s mattresses in the past *knock on wood*

Jack was very helpful during our visit and allowed us time to browse, but was also available to answer any and all questions. Very happy with our visit today

Nancy Cummings in the Kennesaw GA store was such a great help with finding my beautiful sofa queen sleeper chaise lounge ! She spent time showing me the entire showroom and answering all my questions until I found the perfect one for my home! Thanks Nancy!

Came in looking for a bedroom set for our daughter. Lou was very knowledgeable and helped us find the perfect set. Very personable. Thank you Lou for making this purchase as smooth as possible.

I visited this store second time in six months to buy matrass and some furniture. Every time they offer to me very good discounts. Everything was smooth and professional.

*I would like to edit my original review. * I do not suggest to use Ashley furniture and should have gone with Rooms To Go. They have over promised and under delivered. I now have to fork out more money to get the missing pieces of furniture that they couldn’t deliver by the time I had to move like they promised. Jak was fantastic! Listened attentively and showed me exactly what I wanted. Great service

Jak is awesome. Thank you so much for helping us pick out and getting set up for delivery. We will definitely be back in the future.

A1 service, I furnished my dream home with Jak’s help! Thanks so much!! Couldn’t be happier

Ordering my leather ottoman from Ashley store was simple and quick. It was delivered just 3 days after ordering.

I just purchased a new mattress for my master bedroom. It’s amazing and I sleep so much better! Lana Ayers was the best! She helped me and my husband pick out one that was just right for us! Thanks Lana!!!🩷

Nancy did an awesome job letting us explore and talking us through all the available delivery options and specials!

Jason hart took his time with us and basically furnished all my bedrooms. Great job

James was very helpful and entertaining. He was no-pressure, helping when needed, but not pushy. He helped us find just the right sofa for our room, and was full of funny stories and helpful decorating advice, as well as knowledgeable about our available options.

Nancy was the perfect sales associate. Very knowledgeable as well as patient as we walked the floor. Will definitely stop by Ashley Furniture for any future purchases.

Jak was awesome and not pushy at all. Gave us our space and made the sale easy and quick.

Super friendly and helpful.

Jason was a great great help! Easy to work with and informative

Jon was great! He was very informative, personable, and helped make couch buying super easy! We would definitely recommend him and Ashely Kennesaw!

Jak was extremely helpful when we discovered the bed we were interested in purchasing was only available online. He organized the order and helped my son selected the best mattress. We were in store with a purchase complete in less than 30 minutes. We appreciate Jak’s professionalism and help throughout the process. Thank you!

Robert was amazing sooo helpful great customer service

Our salesman was Jason Hart. He was very knowledgeable about the sofa we selected and was very helpful with the pricing.

Jason hart is a sweetheart I have brought most of my furniture with him, he is kind patient and make sure your well taking care of at Ashley. He ensure you get value for your money.Thanks Jason

Great experience with Ashley! James sat with us and spent time, not only helping us find the best deal, but also using his interior design expertise to tell us how the furniture would best fit in our home. Highly recommend Ashley Kennesaw and James.

Great service by Lou and had exactly what we were looking for

Jason is the man! Knowledgeable, efficient, and straight to the point. Overall excellent service!

We purchased a bed which was delivered two days later with headboard cracked. Delivery truck took headboard back. Sales person told us she would look into fast replacement. Did not hear back from her. Customer Service called wanting to schedule one week delivery (we had sold our old bed already). Decided to go into store. Told us there is no return policy. Discovered that sales person order wrong headboard. Correct headboard not currently in warehouse so they cannot say how long it will be that we will be without a bed. We could not be more disappointed with the treatment we received. Customer Service in particular were cold and uncaring. Extremely disappointed!

Our salesman was excellent. Very polite and knowledgeable of the merchandise we were looking at. Because of this, once my husband and I decided on purchasing the merchandise, we returned on the day he was at work to complete the sale. His name is Jordan Booker. I will be looking to buy some other pieces in the future and will definitely see Jordan again. Thank you

Jason was great! We got a good deal. Quick and easy.

Jason was excellent

Found the exact couch I needed at a great price. Lou was a great guide and was never pushy. Everyone in the store was friendly and approachable. Thank you Ashley team!

I believe his name was James but he was very helpful in helping find a new bed. He gave me time to look and was quick and knowledgeable.

Michele is the best. Very patient and knowledgeable. She takes the time to explain all options available. It's not about the upsale, it's about what is best for the customer. Michele pays attention and is an active listener. Update 9/20/24: The furniture was delivered but it wasn't a smooth process. Got an automated call stating delivery between 11am to 3pm, got this call at 9am. Right after got call from delivery driving stating they will be there in 15 mins. Told him time is 11 to 3. I don't not live where the furniture was being delivered so had to rush to get there so I wouldn't have to wait doe another delivery date. You have to enter through a gate, explained again I'm on my way and he can go to the front desk to see if they will let him in, he hung up on me they tried to say his phone died when he texted me like 2 minutes later. All furniture was delivered, one piece had a dirt stain and a broken slat. This was the bunkie board. Reported this the same day furniture was delivered. Was told had to put in a claim, the piece cost $150 not alot but when you pay for something you want it delivered undamaged and not with a dirt stain. Mind you this was wrapped in plastic. Technical came started it's not broken when you can feel the break. When I complained to the repair department, their technician said in the report there was not break but we showed him when he looked at the item, he never adjusted it in his report. When I reported the issue I clearly started the break and the stain, he was only there for the stain. It's been almost 2 weeks since furniture was delivery and all I was told they can send another technician next Friday. It's not the money, it's the principle. When you pay for something, yoi want it in good condition and this wasn't the case. So I declined but I will never shop at Ashley Furniture again. It's a shame especially since Michele is so nice and helpful.