Ashley Store Kennesaw, GA (Town Center)

Lovely store. Salesperson Derrick super helpful, friendly knowledgeable and presented just the right energy for us. We would consider Ashley furniture again particularly if Derrick is our salesperson. Thank you

We absolutely loved our experience with James on Black Friday! He was attentive but didn’t hover, answered questions quickly and effectively and was so pleasant that we came BACK to buy from him! Big Shout out to James!

Shamika did great! Thanks so much for an easy buying experience

Jak provided excellent customer service. He was very patient and informative. We enjoyed our purchasing experience!

James is a wonderful expert. Than you James. Nice our bedroom forniture!

Shamika is a “Top Notch” salesperson! Deana and I had the pleasure working with her this morning for a couch. Very personable and knowledgeable of the furniture that Ashley’s sales! Will definitely be back for more furnishings. Ask for Shamika! Note : Shamika will not crowd or hover over you while you look. She does periodically check in on as you look.

Jordan Booker was our sales associate. He was very helpful and informative. I’m excited about our purchase and looking forward to its delivery.

My husband and I stopped in the Ashley Furniture Store in Kennesaw. We were in the market for a new bedroom set. The sales experience was awesome. However, it went downhill from there! We were provided a delivery date. I decided to reach out to them 2 days prior to delivery for a confirmation on the delivery date. That's when I was told the delivery was pushed back a week. I asked the rep "when did you plan to communicate this to us as it's two days from the delivery date". The delivery was postponed to the following week. Again, I reached out for a confirmation on the date of delivery. The delivery was postponed again due to some of the furniture pieces were on backorder. Not once did we hear from Ashley. It's only when I reached out to them first that we were updated on the delivery status. The furniture finally arrived 3 weeks after the original delivery date. The delivery experience was terrible! The delivery men knicked my walls. One of the legs on one of the dressers was stripped. We were told by the salesman that the delivery drivers would take our old bedding. The delivery drivers refused to take the old bedding. We had to pay 1-800 Junk to get rid of the old bedding. An added expense! My husband attempted to put the mirror on one of the dressers and lo and behold, a piece was missing. After reaching out to Ashley, he was told the piece would be ordered and that he would have it a month later. It's been a month ,we don't have the piece and there's been no effort from Ashley to even reach out to us with an update We went back to the store to express our disappointment. We were told someone would be reaching out to us via email. It didn't happen! We're stuck with an $8K dollar purchase. It's been one of the worst decisions we've ever made. All I can say is "Buyer Beware" if you plan to make a purchase from the Ashley Store in Kennesaw.

Had just what i wanted. Sales person was polite and quick.

James was an absolute delight! He was very patient in helping us find the perfect chair and told us a few funny stories before we left. Great customer service!

Jon was great! He truly knows his products. He is very easy to talk to. Great with kids. He truly helped us get great bang for our buck. Will definitely be working with him for future furniture.

Great quality at a good price! Jason was great help and didn’t pressure me!

James Clark was invaluable in helping us select a sectional and table. Very funny and knowledgeable. Thanks again!

I had the pleasure of meeting my sales rep William Williams today and together we found the perfect piece to complete my bedroom set. Awesome customer service and knowledge about the product.

James was so friendly and helpful. He answered all our questions and took his time placing our order. We enjoyed working with him.

Thaddeaus was very patient & very helpful. We got exactly what we wanted! 10/10

Lana helped us put our new living room together. Looks amazing and priced reasonable to boot!!

I was very happy with my apurchase of kitchen furniture from

Jon was super sweet and helpful. Did not pressure me to buy something. Very patient.

Great experience purchasing my furniture, my salesperson Robert was very knowledgeable of the merchandise.

Jak McCurdy helped us make a decision on which dining room set, he was great explaining the different styles and how to change the sets with different colors plus chairs. I wish I can give him a 10 stars because he greeted me as soon as we walked in to the end of our purchase

Such an overall incredible experience! Store had great options with good prices. We had such a lovely experience working with James, as he made the experience stress-free, enjoyable, and gave great feedback/insight/advice. Next step: waiting patiently for the delivery of beautiful furniture!

It was very better than in the past

We shopped for a sofa set a few weeks ago, and returned today to buy. Julio was very helpful in the process, and William got us taken care of quickly today. Both made sure we knew all our options and were friendly and professional.

Great experience, James Clarke was wonderful he helped us find the perfect sofa for our new home and very smooth shopping. 100% recommend coming here and asking for James to help out

Great service

I just have to say that Loni Ayers is so very amazing !!! Great personality and very helpful.

Beautiful unique furniture at an affordable price,associate was also very helpful and easily accessible

Lou was great! Helpful without hovering!

Starting over in a new state and needed multiple rooms of furniture so I popped into Ashley in Kennesaw. I met Jak and he was amazing! He listened to me and proceeded to help me pick out everything I needed. He was patient, positive, and very knowledgable! If you’re in need of any advice or purchases ask for Jak and leave happy!

Great service! Lou was so great to work with! Definitely come again and work with Lou!!

Sales representative had customer needs in front of his own desire to make a sale. Not pushy at all. Ability to look through the eyes of a customer, makes sales and repeat customers. Jonathan Zito is highly recommend to contact and is highly knowledgeable on furniture details.

Lou was super nice and helpful. The furniture is much more my style than I realized it would be and I was pleasantly surpassed with the in store experience and my purchase.

Wonderful sales lady, no pressure

Jack was allsome he took his time with us the whole way

Jordan was very helpful and knew what He was doing.

James Clark was exceptionally helpful and knowledgeable to help my mother purchase a new sofa. Thank you!

Ask for Robert! He was very helpful and was fun to work with!

William Williams was the best employee and salesman. He was very professional and kind. I believe he did an outstanding job at Ashley furniture.

My family and I went in to buy a sofa and loveseat last night. We were undecided between two models so we decided to get some dinner to think about them. As we were leaving the store, we were told that “today is the last day to get 15% off and free delivery.” Not a bad deal. We ate and came back to make the purchase. About $2,300 for the two minus the 15% was just under $2,000 before tax. A pretty good sale for them you would think since there was no one else in the store. HOWEVER, I was then told that the discount only applied if we purchased their useless “protection plan” for $350. Classic bait and switch. After I stated that that was not the deal, they had no resolution and stuck to their guns. Well, we walked and will never return. We’re repeat customers, but no more. Thank you for wasting our time. Don’t shop here. Complete ripoff. Go to one of the other many furniture stores in the area. Update 11/7: Here’s a thought… Why don’t you reach out to me instead of me having to reach out to you???

Friendly service, good selection of products. Great delivery and assembly.

I wish the item I wanted that was on sell as a floor model was the same price as the couch that was not a floor model. Kind of misleading on Ashley’s part. My sales person William was very kind and patient. He gets the 5 stars.

We love the couch we bought from there and the delivery to our apartment was flawless! Thank you !

The sale staff is great. Derrick was friendly, professional and very knowledgeable. The 1st delivery people we had acted as though they had never done this job. They put all the legs on crooked and didn't apply the rubber feet to the bottoms, just handed bags of them to my husband. My husband had take off the legs and redo them and apply the rubber feet. One of the ottomans we purchased was broken on delivery. The other, I had to call about a few hours after delivery because the foam top was cut crooked and looked like a lump under the fabric. The customer service agent wanted to send a technician to assess the piece to see if it could be fixed. I refused due to the fact it was a brand new ottoman and I wanted a replacement. After speaking to a supervisor, they replaced it. Just received the 2 new ottomans. Not happy at all. Both are terrible. Quality control has gone out the window! One ottoman has the top cushion sewn on lopsided, the other is also lopsided, has a dent on the top side, it's very soft compared to every other piece and has what sounds like a plastic bag under the fabric. I'm disgusted with Ashley at this point.

Loved the service and furniture

Please reconsider before shopping at Ashley Furniture. There are plenty of other furniture stores in the area that won’t give you the runaround. After choosing furniture for an entire house, we were told delivery date of 10-24. On 10-22, we were told our bedroom set was on back order and would arrive 10-29. We continued sleeping on a mattress on the floor. Come main delivery day of 10-24 for the other furniture, we were told that the office bookcase “didn’t make it on the truck”. Then, the office desk had a circular scratch on it. Calling the store is a joke (nobody answers) and customer service has no control about rectifying situations. They basically reroute you to the store…which then connects you back to Customer Service. SO…I went into the store and cxl’ed the bedroom set and the bookcase. Also, they’ve changed the dates of replacing the damaged desk twice now. That’s fine cause we are not even there. 😂 ROOMS-TO-GO and GEORGIA FURNITURE MART (Nancy) have been very accommodating.

Thadeus was my salesperson. He was very attentive and helpful. Even when I wanted to visit other stores he did not try to pressure me into a purchase. When I came back to the store with my final decision and he was handling another customer he made sure I knew and would be happy to help me asap. The gentlemen that delivered my table were awesome as well. I love this table. I wondered if it was gonna work in my small kitchen but here’s the result and I love that it fit’s either way!

We had an excellent experience shopping for furniture here. With a beautiful selection of modern and trendy collections, it was difficult to make a choice. However, Jak McCurdy was a fantastic and trustworthy advisor! His knowledgeable and informed guidance made our final decisions easy. Thank you, Jak; we genuinely appreciate your help!

Lana, the salesperson, was very helpful and friendly. She was genuinely interested in me making the right purchases to meet my needs. I'll post again to review the actual furniture.

Very good experience! So happy with my purchase! My salesperson was so respectful and helpful!!!

Derrick was great! He was so helpful with absolutely no pressure to buy! I got exactly what I wanted at a reasonable price!!

Laid back experience. Salesman introduced himself and gave us space!

VERY happy with my whole experience at Ashley! Great price on a super comfy sofa. Furniture was in stock and delivered within a week. Excellent customer service from the whole team, especially Mr William Williams.

Another nice furniture purchase, couch and kitchen table..

Jason Hart has been very helpful and attentive. We had a very comfortable shopping experience and look forward to our new dining set!

For trusted advising, Mr. Jason is the go to guy. He helped us secure the hassle free shopping experience.

Salesperson was wonderful! Full of information. I'm not incredibly disappointed in how long we have had to wait for our furniture to be delivered. It's on the manufacturer. Ashley has had our money for 3 weeks and we have to wait 2 more weeks for our furniture.

I scheduled a couples massage ( at the same time). The ladies arrived early for set up as they said they would. They were ready to begin even before our scheduled time. They were each extremely professional. My massage was exceptional! She paid special attention to my area of concern and I got up feeling that sense of physical and mental relief! My friend fell asleep immediately after the massage! Great experience and will book again!!

Good experience! We got a great deal on a living room set and was able to pick it up the next day. Different staff folks helped me load my trailer in about 5 minutes. No extra waiting around, which is a great thing. Very happy. Jason Hart was a great help!

James is incredible! He took our vision and made it into a reality and helped us find the perfect pieces! Additionally, he helped us utilize the Ashley discounts to get the best value. I can’t recommend enough working with James!!

Have mixed reviews. Love the furniture, however the delivery and communication with the company was probably one of the worst experiences. If you can leave the store with your purchase it’s great, if you have to get something delivered or try to call the store to actually talk to a person……….. god speed :-/

Knowledgeable sales person. Desk was within our budget.

Customer service was top notch. They were helpful and very low pressure in their sales approach. Also, the store had an excellent selection to choose from. We went to five stores that day and Ashley was the clear winner. Love the beautiful couch guys! Thank you!

Lou was very helpful and informative. He made the purchase transaction easy and painless.

Purchased items that were said to be in syock only to wait weeks and never receive.

always the best product best service for the best price

The staff was very polite and helpful. My sales representative, James, exceeded my expectations!

No stars at all- worst furniture experience in my life. Will never step foot into an Ashley store! Furniture delivery on 2 separate occasions was terrible and corporate will do nothing about it. Called back to speak to our salesperson, and he wasn't even man enough to call me back. Had to give them one star, or it would not let me post my review. Don't deal with John at the store- he's a great guy, until you have problems with what he promised and then he refuses to communicate with you- what a coward! Do yourself a favor and don't go to Ashley's

We had a great experience picking out a chair for our nursery. Lou was a big help and made the process quick and simple!

Instant customer service and closed the sale with a smile👌 Lou was perfect!

James was wonderful! Ashley Furniture has so many options in store and online. The buying process for my dining room set was almost too easy!!! James also has an eye for interior design so pick his brain! Thank you James Clark.

Lana helped me pick out a mattress and bedroom set and was extremely helpful, patient and super friendly! She provides the best customer service I’ve seen in a very long time! Truly happy with my whole experience!

Lana helped me and my wife pick out furniture for our new home and she was great. We really appreciate her patience and knowledge!

very knowledgeable and kind, a true blessing!

James was great!

James Clark is uber personable and a great guy to work with. Five stars across the board. 30 years of interior design, shows depth in how he helps find you your next piece(s) of furniture!

Stopped in today to look at recliners and was greeted by Angelina. Angelina was super helpful and we ended up buying 2 recliners.

Great and easy experience with James. Excited for our new couch!

Had a really great experience at the Ashley Furniture in Kennesaw. Lou, our sales associate, was excellent! Very accommodating and showed us many options! Highly recommend for your furniture needs!

Great service

Had been looking at online furniture for our sun room. Didn't want to risk buying seating (chairs and love seat) without first sitting on them, as that is important to check out. Decided to go to Ashley store to physically see seating similar to what we were looking at online. Ended up buying FROM the store. Turns out Ashley makes a lot of the furniture you can buy from the well-known online retailers. And those sites do list manufacturer name, so look how much Ashley makes. Funny thing - we could have bought it from the store for about 12% less than online. Better still for us, the salesman said, "Let me hold your order because we are having a one day sale tomorrow". We ended up with a delivered, white glove set up (they set up and then take the empty cartons away, a major hassle if you've ever bought large things online), plus got the 5 year replacement warranty, plus taxes, and the total was 15% lower than the online store. Plus we got to see other selections in the store. Good place to shop for furniture.

James was fantastic to work with. He was authentic, kind, patient, and helpful; as well as funny which was a bonus. He was not pushy and was very good at explaining item features, their benefits, explaining the purchasing process and allowing you time to figure out what items worked best for you. I went in overwhelmed and not sure where to start but James was quickly able to assist and make the process fun and enjoyable. For my future furniture needs, I plan to go back to Ashley and work with James again. I highly recommend anyone in market for new furniture start at Ashley and seek out James you won't regret it.

Lou did a great job pulling things together for me. I hate shopping for furniture and he was so patient and kind!

Clark was excellent today and very helpful, we loved his ideas and jokes while helping us look for the perfect couch!

We were able to find exactly what we were looking for! Jason Hart was a huge help.

Lou was very knowledgeable and professional!

Lou was a huge help finding us a couch for our home. He helped us compare the options and figure out which couch might be best for us. We really appreciate his time and honesty! We will most definitely be back for other furniture needs in the future.

Jason Hart was great - straightforward, informative, and gave us plenty of space to browse while staying available for questions. We found the dining table we were looking for at a fair price! We’ll be back. 👍🏽👍🏽

Derrick helped us pick out furniture for my grandma for her new apartment, and was awesome! Very pleasant experience and would 10/10 recommend!

Go see James at Ashley Furniture.. fantastic experience!

John was A great help All they way to the end of me picking great furniture for my new place!

Lou was great! We got exactly what we were wanting!

Lana Ayers was amazing! She was so helpful and found us exactly what we were looking for at a great deal!

James Clark was wonderful!! Great guy with such fun stories. We walked in, told him what we were looking for, and he knew exactly where to take us. He brought us to the perfect couch and he made the process super simple and easy. Thank you James!!!

This store does not offer returns on anything that has been placed in your home, even if it has been less than a week, so just be aware of that when purchasing. I will not be buying anything from Ashley Furniture anymore or recommending them to anyone.

James was so amazing with helping me with my purchase.

James is fantastic! If you are looking for a new piece of furniture, go to Ashley and ask for James! He’s super knowledgeable and very kind!

Jason Hart was a pleasure to work with. Very knowledgeable and helpful!

My sales rep Lou is the best. Very knowledgeable about the products in store. Gave me many options that I didn’t even look into which I appreciated. Will definitely come back and ask for Lou.

James was extremely helpful, funny, gave lots of advice and great service. Definitely will be back. Thanks to James

Very courteous and waited till I had questions which was answered immediately. Came back and asked for Jason. I would come back again because of his level of service.

We was helped by James Awesome awesome individual yall ask for him 😊😌

Jax was awesome! Great service and very knowledgeable.

I received the best service from Lana Ayers at Ashley Furniture in Kennesaw. Lana has gone over and beyond. She was happy to assist with any questions I had. She was so knowledgeable about all of the merchandise. I will definitely be back to see Lana!! Thank you.

Vemo was really helpful in our search for barstools and in answering any questions we had!

We went into Ashley at Kennesaw to purchase a living room table. Lana was our sales rep. She did an outstanding job showing us what product was available and giving is all the details including pricing, delivery, etc. We were so impressed by her professionalism and knowledge that we bought furniture for almost every room in our house. I highly recommend using her for your furniture needs. We will be back because of her!

Jon was very helpful with deciding on which couch I should get. Very educational! Happy with my purchase so far :)

Lana is an amazing salesperson, she made us feel right at home as soon as we walked in. There was no pressure and she didn’t talk to us like a typical salesperson. She had a genuine conversation with us and was so personable. We’ll definitely be coming back to her for all of our future purchases at Ashley! Thank you so much Lana for making this such an incredible experience. You’re the best!

Jason was helpful!

Jason was the perfect salesman. He gave me space but was there to answer any questions I had at just the right time. Ask for him!

Lana made our furniture shopping experience amazing! She was incredibly knowledgeable and was able to answer all our questions. We will shop here again because of Lana!

Jason was great!

Overpriced furniture and rude associates. Management is unprofessional. Will never do business with ashley again. Lana in particular was a nightmare.

Great salesman. He knew exactly what I wanted within a few minutes of talking. In and out within 45 minutes. Highly recommend? Best experience ever!!!

Jon is an incredible salesman, he made us feel right at home in the store. He never made us feel pressured or talked down to us like some salespeople do. He has genuine conversations with people and he is so, so personable. We’ll be coming back to him for all of our future buys at Ashley! Jon, thank you so much for making this such an incredible experience and being so thoughtful about everything we asked! You’re the best!

Jon was genuinely the ultimate sales man. Go see him! We went in for a couch and walked out with a metric buttload of labor day savings for the couch AND a TV stand, dining chairs, and night stands!

We had a good experience at Ashley furniture store! Jason was especially helpful to us and answered all our questions.

Table peeling and won’t get replacement ** Very disappointed in customer service , manager, overall bad experience. I had my table purchased sept 2023 ….in march 2024 Started pealing called warranty said they wouldn’t fix , to call customer service , called and nothing they said only way is if manager approves new table within the one year warranty I could have it replaced from The store . I’ve called every week since march , I’ve been to the store , get told that the district manager will reach out , nothing . Waste of money and time . I wish I would have just sticked to rooms to go .

Lana was a top-notch advisor in helping us decide on a sofa. She knew just about everything about each sofa we were interested in and also gave us helpful information about options and discounts. Very good quality furniture!

James is amazing! Well informed about the products in the store and such a great help on picking just the right things I came in looking for!

Mr James Clark was an awesome associate he helped us a lot and was very honest. I recommend Mr James

A joy to work with and exceedingly knowledgeable and patient!

Thank you Jason for helping my wife and I find an awesome sectional for our living room. He was very helpful.

My sales rep Derrick was truly helpful in helping me to find the perfect bedroom set to fit my needs. I'm a person who has disabilities and had chosen a bedroom set that I liked with the storage drawers. Well after delivery due to my disability the set was ineffectual. I contacted Derrick and Ashley Furniture Sales Reps and let them know what was occurring and they allowed me to rechose a set that I can truly enjoy that fits around my limitation 😁‼️ I have been a Long time customer of Ashley Furniture and will recommend you all to my friends and family! Thank you Derrick and the Ashley Furniture team for your kindness and Care! I will return to purchase again. Thank you 😁

James was friendly and helpful!!

Jason was a knowledgeable salesperson

Great experience. Likes working with Jason Heart.

Great place to shop. I have loved everything I have bought over the last 4 years. Delivery is sketchy, at best. I would recommend that you wait until everything is in stock and then have it delivered

James Clark at the Kennesaw location was so lovely! An amazing help and so pleasant!

James is amazing! I knew what I wanted before I came in from my own research, I was testing him to see if he would come up with the same style if I described what I wanted. It was the first thing he took me to! He listens well and knows his stuff!

James Clark is amazing. He listened to all our requests and took us to exactly what we were looking for. Give this man a raise!

Jak is the man!! My wife and I came in for a Purple mattress. Ended up buying the floor model and at a great price!

Excellent service! We were lucky to work with James and had a wonderful experience!

Great customer service

Jak McCurdy helped us with the purchase of our new living room set. He was very knowledge and a pleasure to do business with.

Nice place and people.

What a headache. Purchased a king mattress and foundation on July 7th with an expected delivery date of Aug 7th. I received the confirmation emails and texts confirming the delivery window for Aug 7th. Aug 7th arrives, and then I get a call stating my order will not be delivered due to not having it at the warehouse - again, this call the morning of scheduled delivery date. They said they’ll call back with 48-72hrs. Aug 9th comes and they call stating it’ll be delivered the 14th. No problem. I call them today, Aug 13th, to check on the delivery window, and they state they called me on the 10th and I agreed to a redelivery date of the 27th. No, I did not. I was in bed sick all day. So I asked her to play me the recording of me agreeing to the 27th. She comes back and says they left a VM. No ma’am. No VMs or missed calls from Ashley’s. Same mattress online has delivery expected date of Aug 19th. How does this make sense? Will never ever purchase from here again. Update: not sure if this google review helped, but they ended up delivering today! I know this incident wasn’t the stores fault, but the customer service reps from the customer service line weren’t great! Store associates were!

James clark was exceptional! Very helpful and friendly!

James was a pleasure meeting. He helped my family with purchasing a new mattress. I will definitely be back. Thank you so much, James!!

Jason was a great salesman. No pressure, just intelligent advice to get what we wanted without overpaying. Will be back for all my furniture needs.

Do not buy from here. They have a no return policy even if the furniture they bring you is broken. And they also feel no rush or urgency to correct the issue.

James Clark was extremely helpful!!! Very honest and not pushy. His advice was very helpful!

Jason took great care of us and made everything absolutely seamless. Could not have asked for a better experience.

We had a great experience on our couch purchase with Jason!

Jason our sales associate was fantastic. He didn’t hassle us at all. Introduce hisself asked if he could point us in the right direction and let us browse. He gave us the time to find what we liked before asking us if he could help us with anything. Sales transaction was smooth and fast on his behalf. He even helped and was patient with me trying to use Apple Pay for the first time. Thank you Jason for helping us get the dinning set my wife loved.

Derrick Mason was SO helpful with us this weekend! We went in looking for a new living room set and he spent as much time as we needed helping us through the decision making process. He went above and beyond to help us measure and think through the entire room - while not being pushy at all. He was even great with our 3 year old who was with us. If you go - ask for Derrick!

It was wonderful working with Jason!! He helped find out living room set and provided us with the best deal.

Jon was so helpful!!! Definitely recommend shopping with him!

That place is absolutely ridiculous. It says there are 3 available unit in their system but there is no way to know for sure. They will make you wait days to deliver the items but will cancel if they are not available. They cannot check to see if they are available. If you decide to pick up at the warehouse and the chairs are broken. It is on you because there are no returns. While I understand the associate have little to do with it. He was super rude about it. “Do you want it or not”. His name was Eduardo. It was my first time shopping at Ashley and it is my last time.

Jason was awesome. He is an excellent customer service representative.

James did a great job. He understood our needs more than other sales representatives that we’d spoken to.

James Clark was wonderful to work with while we shopping for living room furniture. Highly recommend him and the entire staff at Ashley Furniture in Kennesaw.

James was very helpful and friendly !

Jon (Jonathan Zito) was excellent. He was so helpful, not pushy at all. He listened to my preferences, measurement limitations and price point and found me the perfect couch for my space. He made the experience easy. Could not be happier!

Jak was amazing! He was at the door ready to assist when I walked in with a smile on his face, and an inviting personality! Quick and easy process.

Nancy C. was courteous and polite the entire time. She helped us make the right selection for us with zero pressure. She even took time to get to know us as a person not just a customer. Nancy we appreciate your kindness and if are ever in again we will look for you.

I just bought a dining table and a king bed in Ashley, Jack took care of us, extremely kind and customer oriented, friendly and professional, Jack personalized his approach based on our needs, Jack is definitely himself at work, not agressive in his sales pitch, he is the type of person that could make you buy the entire shop by just being next to you. Thank you sir, refreshing to have such a great person in this business

Jason helped me but my patio furniture and was great!

Jak was amazingly easy to work with. He is knowledgeable of the various products we inquired of, and his sense of humor is the best. Great salesman who doesn’t pressure you into purchasing items you do not need.

Jon was great !!

Jason was great help!

James had us laughing and we really enjoyed our experience. He has excellent taste and great input!

Lana was very helpful and knowledgeable about the products there. Thank you, we can't wait to have our couch.

Nancy was amazing to work with!

Great experience with Jason Hart. Great deal and he was available but not at all pushy. We actually came back 2 days later to make a purchase and asked for him.

Nancy is a no pressure sales person. Excellent experience at Ashley.

James Clark is amazing! He assisted me with my furniture needs, and I look forward to working with him again in the future!

James was very helpful in my bed buying experience

Jonathan “Jon” Zito was a great sales associate to work with. Shopping for furniture ended being a fun, productive and money saving experience. Thank you Jon.

Wonderful sales person. Thank you Nancy !

James was amazing and had so much interior design expertise that he was able to help us find exactly what we needed for our space. Highly recommend!!

Nancy was the best. She was down to earth and has a great personality. She helped us with the perfect living room furniture. We will be back to see her.

Nancy was amazing! I have been in transition in my personal life and I am totally redoing my home. She was patient and encouraging through the whole process. Thank you Nancy

The buying process went smoothly and the sales rep went above to insure we were getting the best deal available

James Clark helped us find the perfect mattress. Great experience, highly recommend.

I had an excellent experience with Nancy at Ashley on Barrett Parkway. She was incredibly knowledgeable, patient, and attentive, helping me find the perfect pieces for my home. Her friendly demeanor and professionalism made the shopping process smooth and enjoyable.

The experience was pretty good the staff was friendly, approachable, and also super helpful in helping me find a good couch to purchase.

Nancy is very outstanding CS. Promote!!

James C. did an amazing job taking care of my order and worked hard to find a solution that worked best for me!

Jason made the process so easy! Can’t wait for my couch!

James Clark was so helpful and made furniture shopping a breeze. Highly recommend him and this store.

Thanks Jak for helping me find the perfect guest bed!

Had a great experience at Ashley’s Furniture. Customer service was impressive. Thank you Jack for a smooth experience.

James Clark is very good!

Jason was a great help!

My go-to for new furniture

Nancy is the best of the best! I plan to share my positive experience with Ashley furniture with all my friends and family

I love the customer service. Personal, real, funny and honest. Did not try to over sell. We got our products within days. I would go back to Ashly’s.

Nancy was AMAZING and SO helpful!!! Just purchased a sofa and ottoman with her help and I am so excited!! Thank you Nancy for the assistance!

Great furniture and the customer service is top notch.

Jason was super helpful even after finding out we needed to complete the sale at a different store closer to our home!

James Clark at Ashley furniture store was amazing and helped us out a lot!

James helped us pick out a couch for my our new apartment & made the process so easy for us, he was great! :)) thx james!

Worked with Mr. Derrick Mason this morning. Excellent service and help picking out a very specific product. Went beyond his store to assist! Much thanks!!

Derrick was so helpful, he went above and beyond to give us the information we needed and even gave us multiple options and great advice. Thank you Derrick Mason

Derrick did such an amazing job with helping us find what we needed !

Jake salesmen was great in my purchase of living room and bedroom sets. He is extremely knowledgeable and helpful. I will definitely seek him out on my next purchase

Jak was very helpful and efficient. Great service!

Lou was very helpful with finding a dresser for my daughter, when we couldn’t find it in store he looked online without hesitation and found the perfect one. Update 7/1/24: I am very frustrated with Ashley at this point. My dresser was supposed to be delivered on 6/29/24. I received no email and when I called Ashley I was told that the dresser had only arrived at the warehouse and wouldn’t be delivered till Monday. It is now Monday and still no email or delivery from Ashley. I call again, and now it’s the dresser won’t be available until Wednesday. The representatives on the phone have to call the store, and can’t get in touch with anyone. Highly unacceptable, and will be cancelling my order if it’s not delivered by Wednesday.

Bri was very helpful, didn’t push anything, and made the experience very pleasant.

Great experience! Ask for James. He’s the best.

Derrick mason was fantastic! So easy to work with and very helpful!

Robert was a great help.

Nancy was very attentive and helpful. Gave us a great deal on a rocker recliner.

We had a delivery scheduled for today, which was confirmed by email. We scheduled our move-in accordingly and even drove 4 hours late last night in order to ensure that we were present at 8:00 am this morning. Without notice, our delivery date was pushed back by a week. We were not informed of this until we called just now to request an ETA. We now will have no furniture for 7 days despite paying for “premium” delivery. When I asked if any concession could be offered for our inconvenience, I was told that this request would be noted in my file. I do not like leaving negative reviews, but I am not sure what else to do at this point. I will gladly improve my rating once my furniture has been delivered and I feel like my concerns have been addressed.

I had a great experience today. I found just what I was looking for and the staff were very helpful.

Great customer service and a vast selection of items. James is so patient and willing to help looking for what you need. Highly satisfied with my visit and assistance.

Great sales experience!!!! It was amazing working with James, his patience, and honesty. If you go to Ashley Furniture, do yourself a favor and get James to work with you.

The sales associate, James, truly went above and beyond to make our experience at Ashley amazing! We were able to find a bedroom set in no time and were pleased with all of the beautiful items for sale. Great prices, team, and environment. Thanks so much!

Derick from Ashley Furniture was amazing. He provided great customer service and was provided very informative.

Derrick was amazing, he was very informative and helpful during the entire process from greeting to the end.

NEVER AGAIN will I do business with this store or with Ashley Furniture. I came in here with the intent of purchasing a chair, and found one I liked. I came back 2 days later to finalize the purchase, and once I had my credit card ready to go, the bait and switch tactics began. I was told the piece was in stock at the warehouse, I was told a delivery date, and agreed that I could make that work. The second I came home from the store, I was called by their warehouse, and told there would be a delay on my order. I told them that was unacceptable, and he could either see what could be done, or I was going to need a refund. The guy sat there for 30 seconds silent, then said "OK" and hung up the phone. I called the warehouse number back trying to find out what was going on, and was connected to a rep who was unable to pull up anything with my order number. She told me I needed to call a corporate office, and gave me the number. I called said number, and they couldn't pull up the order, and then I was told that I had reached a regional center for the Northeast. I called the store, and was again connected to a call center. I was told they don't give guarantees on delivery dates or times, and they could give me no guarantees there would be no further delays. I finally got a hold of the store, and was given the same circular answers by the rep, and I demanded to speak with the store manager, and was told "He's just going to tell you what I just did." I told this rep that I didn't care, and that I requested to speak to a manager. I was put on with the store manager, Fred. Fred was very rude and told me that he could not personally call the warehouse, or be able to work with me and them to guarantee a delivery date on which I could be present to receive it. At that point I chose to cancel my order, and I will never do business with Ashley Furniture again. This is the most unprofessional operation I have ever seen. Nobody in the company seems to know what is going on, and it is a completely disorganized dumpster fire. I will look around and find a local operation whose word actually means something, and actually wants to earn and keep my business. Edit: Jonathan (the salesman who assisted me), if you should happen to read this, I have worked in sales before, and I know that likely by my cancellation of this sale, you lost the commission. You are very good at your job, and you would be best served by leaving this company. You are completely unsupported by the back end operations and your management. When your store manager personally tells me "So do you want this or are you just going to cancel?", he has made your company into a pariah in my book. Get out and go somewhere that the management actually cares about earning and keeping customers.

Jason was great!

Me and my fiance and three girls came in looking for a mattress and a bedroom set. Jason helped us and was very patient with us as our kids are wild! He was very informative and answered all of our questions that we had. Such a great experience for our first time shopping for this much furniture! Will be coming back for future purchases!

I have been an Ashley customer for years because of the quality, design options, and price point. Derek at the Kennesaw location has a great personality, knowledgeable, and helped to get us a great deal on a bedroom set for my son. I will be back to see him next time I need something for the house for sure!

Jason H. was absolutely amazing! Very friendly, helpful, and knowledgeable from the moment we walked into the store. I would absolutely shop at this location again. Thank you Jason for a wonderful customer service experience.

Great easy experience, low pressure from sales team. So many pieces to choose from so we were able to find just what we were looking for. We were helped by Jason Hart he was very accommodating and helpful in breaking down each cost.

Great help picking out a brand new furniture

Nancy was great helping me choose a bedroom ensemble and mattress!

Customer service was terrible. Ended up wasting time and money on garbage furniture. Lessons learned.

Terrible communication. Did not remove mattress and boxspring After forgetting to bring the mattress the first time. Call three times was told situation would be rectified. Never received any calls back. Never received any apology. Too many low end furniture stores to do business with to waste time with Ashley furniture.

Jason Hart was wonderful to work with! He was so helpful and so patient with my undecidedness :)

Great experience

Ashley Homestore has always been my go furniture place! The service and staff are always helpful and kind! I had the pleasure of working with Mr. Derrick today and his mattress knowledge was top notch! I was able to find a mattress that I loved and can’t wait to take home due to all his help! Thank you, Derrick for a great experience today!

He was very kind and charming and helped us a lot.

My husband and I were looking for a new living room set and Jason was the person who assisted us. He was very knowledgeable and was very patience with us throughout the whole process. I would highly recommend Jason for all of your furniture needs.

James Clark took very good care of us. Very professional. A true pleasure to do business with. Thanks.

Jordan was super helpful and great to deal with

Jason (Hart) was very knowledgeable and helpful.

Michelle was great! Found everything we were looking for & made the process easy!

I received fantastic and outstanding service from Nancy Cummings.

Thanks to Mr. Derek finding furniture for my first apartment went smoothly. He was patient with me and took his time to listen to me

Quick and easy

Worst customer service imaginable, Ordered a whole new bedroom set and couch, promises of delivery date to warehouse (Partially Not met), Promise of ease of reordering from another store in the area we moved too (Not handled, nor could the store honor quoted price given to us), Promise of home delivery then taken back. Promises made by this company than not kept and then no help given to find us a solution - I would never order from them again especially because their stores and website are not even linked to each other to help provide service to buyers. Kennesaw store has employees making claims they can live up to and ultimately cost us time and more money - 100 percent would not recommend them to anyone.

Jason was our sales person and he gave us wonderful service! He wasn’t pressuring us to buy right away like other furniture places do. Highly recommend.

James was amazing today! He is so knowledgeable on all things furniture and design. Please ask for him when you go visit Ashely!

Wow! James Clark was so helpful. He knew exactly what I was looking for. Best sales guy.

Mr. James was very helpful, with a quirky fun personality

James was amazing. Very helpful. Loved the tie.

Derek was our sales person and very knowledgeable with all aspects of the furniture market and bedding. Thanks Derek!

Nancy is very sweet and helpful. I found exactly what I was looking for.

Jason Hart was a great help! He wasn’t pushy or too in our space as we shopped but was helpful and attentive when it was time to purchase. Good experience!

William Williams was AMAZING!!! helped us tremendously and was so nice! we will definitely be using him in the future with all purchases😁😁

William Williams helped me and my friends out today and he was great! we all had a million questions and he was extremely patient and did his best to show us as many options as possible. We will only use him when shopping here! Orion was also very kind! I loved her spunky personality

***update*** Sure, selling expensive was good, but really sucks to be told delivery would be 6/14/24, with confirmation for delivery email received 6/10, only to find out today (6/14) that our furniture was delayed until 7/19!! WOW. Zero communication from Ashley, too. We had to call and find out what was going on. We’ll certainly enjoy our empty living room for a month! James was wonderful! Incredibly helpful, very knowledgeable regarding home decor, with a fantastic personality! A truly great purchase experience. Thank you!

Nancy knows her stuff and is a no pressure sales person

Had to drive over hr down to the store closest tome in order to pay $15 for an item that they would not allow me to pay over the phone or online and then another hr back home. They required in-store payment for that small amount. I spent more money on gas than I did for this one little item that I needed for my furniture that was no longer covered under my warranty. And I wasn’t even in the store for more than 15 minutes or in that town for more than 30 minutes before back on the highway. Such a big chain like this needs to update their payment systems so people don’t have to travel long distances to For such small amounts in store where they should be able to pay over the phone and then have the item be mailed because they are mailing this item to me. However, the customer service personnel there were very courteous and helpful. Thank you.

Come see Jak. He was a pleasure to work with. Very patient, attentive, knowledgeable and funny!

James was an excellent help in finding us several pieces for our new home. Thanks James.

Wonderful experience Nancy! Thanks so much!!

James was very knowledgeable, helpful and personable. He made are purchase quick snd easy.

Jack was great to work with. Very knowledgeable and attentive.

Jason is great. Helpful and dedicated.

Great store, lots of variety for every taste and pocket. Staff is super friendly and ready to make things as nice and simple as possible

We had a great shopping experience with James! He worked hard to make sure we were happy with our purchase. Can't wait to get our new furniture!!

Jason is the best!

Jason was great - he answered all of our questions and was very knowledgeable.

Jak is amazing! He provided valuable insight into the furniture and color choices. I’m so very happy with my choices, the prices, and especially the personal service.

Derrick was very friendly and professional and knew a lot about the product we purchased...can't wait for it to be delivered!

I had a great experience working with Nancy. She was extremely helpful and informative.

James made the process of finding the perfect sectional for my house so easy! He was extremely friendly and professional and made the whole experience fantastic. He gave me several different options to work with and I am so pleased with my purchase! If you decide to go in the store and work with the staff ASK FOR JAMES!

I just had a exceptional experience at Ashley Home Store in Kennesaw. Jason was informative, patient and pleasant to work with. I was impressed with his knowledge of the products and pleased with what the warranty covered on the leather sofas I picked out. This was a quick and painless shopping pleasure!

Jak was fantastic to work with. Phenomenal customer service experience and extremely knowledgeable. We are extremely happy with out time in the store and looking forward to receiving our new living room furniture!

We came in yesterday to find furniture for our new home and Jak was extremely attentive and eager to help! He was very knowledgeable about all the items in question. He truly encouraged us to take our time, and was very helpful in finding items that we were looking for. We couldn’t have asked for better customer service! We will be referring everyone to come see Jak at Ashley furniture!

Jonathan was super helpful and kind and made sure that we were taken care of and got the furniture we wanted. He was very responsive and was quick in helping us get our furniture set ordered. Defiantly a great experience and will be back for any other future furniture orders. 5 stars!

James allowed us space to find the dining room table we were looking for and then helped us in a timely and friendly manner finish our purchase. Thank you!

Nancy was great amd informative! Please for her anytime you come in. 10 out of 10!

Jon was extremely helpful and worked with us to find the best couch!

Have been here multiple times. The guys are knowledgeable and great to work with. They’ve done out of their way to make sure it’s a good experience. Ask for Jason

Nancy was very kind, and helpful

John helped us out in getting a new kitchen table set. We were in and out in 10 minutes with the one we wanted!

I recently had the pleasure of working with Jak and I couldn't be more impressed. From the moment I walked in, he made us feel welcome with his personable and friendly demeanor. His extensive knowledge about the products was evident as he patiently answered all of our questions and provided insightful recommendations. What truly stood out was Jak's honesty and integrity. He genuinely listened to our needs and never pressured me into making a purchase. Instead, he helped me find the perfect pieces that fit my style and budget. It's rare to find a salesperson who is both knowledgeable and trustworthy, and Jak embodies both qualities. His passion for furniture and dedication to customer satisfaction made the entire shopping experience enjoyable and stress-free. I highly recommend Jak to anyone looking for exceptional service and top-quality furniture. Thank you, Jak for your outstanding assistance—I will definitely be returning to Ashley for my future furniture needs! Ask for Jak!!

Nancy was informative without being pushy. Very helpful!

Jak was an awesome employee to work with. We never felt pressured while shopping and were very pleased with the customer service while shopping and purchasing from here.

Lana was awesome great customer service

Lana was so helpful and great in helping us find exactly what we needed today!

Great service from Lou

Awesome furniture at great cost. Nancy is amazing and very helpful!

We had a pleasure working with Nancy. She was very helpful and informative. We found the perfect table!! Thank you!

Chance was super helpful and very knowledgeable on everything on the showroom floor.

I’ve been repeatedly trying to call the store to order replacement parts and never get an answer. I get transferred to a customer service like and they tell me I have to call the store. But I can’t call the store because they won’t answer. This is ridiculous.

It was a great experience. The sales people are not pushy and they don't hover. I can't wait to get my furniture!

Jak is super amazing and he really helped me with a bedroom set. Thank you so much!!!

Jak did an awesome job walking us through the entire buying process and answered all our questions to our satisfaction. Keep up the great work Jak! Thanks!

First time in Ashley’s. Jason was great and extremely helpful.

Jaq made our purchase of a couch and bed really easy and smooth. Customer service was top-notch!

My salesman was very nice and extremely helpful. He was not pushy, which made me like him even more. They had some pretty things.

Jak made our experience exceptional. From the moment we entered the store we were greeted with a warm and friendly welcome followed by an amazing overview of all the products we had questions about. Highly recommend visiting the store and asking for Jak who will ensure that your experience is excellent.

Nancy was awesome!!!

Absolutely loved Jimmy, very attentive and allowed us to browse but then helped guide us to a decision on a great new sofa!

Brianna mull was very helpful and has excellent customer service.

Found a great patio set 60%, what a deal! Jason was a big help.

James was very attentive and listened to any concerns we had about having pets around the furniture and found us everything we were looking for.

My husband and I recently had a wonderful purchasing experience at this Ashley Furniture Store. Our sales agent, Derrick, was incredible. We were looking for a new office desk as I work remotely. He showed us all of the options and then gave us plenty of time to discuss our choices and narrow down the selection. Once Derrick rejoined us, he walked us through the benefits and features of our top picks. We made our selection and Derrick made the purchasing process smooth and quick. We had our delivery and assembly scheduled for 3 days later and we were out the door within 10 minutes. The delivery and installation team were professional, clean, and respectful. It was amazing to see how quickly they could put together something that would have taken me hours. If you are in the area and searching for great furniture options at competitive rates with no-hassle sales reps, this is the store for you.

Jason was wonderful and helped make the process of getting a new mattress easy and quick. I loved the whole experience. Thank you very much!!

Jason was an absolute help to us today in choosing a new mattress for my husband and I. He answered all our questions and made sure everything went smoothly.

Lana Ayers did an amazing job with all my questions and helped me with my decision. Great Experience!!!! Thank you again!!

Jason H. was so easy to work with. Not pushy at all and very down to earth. I will definitely be back to work with him in the future!

My sales person was Jason Hart. He was so help, took me around the store to show me different style of furniture and discount available. It took me three days to decide on the ones I like but he was so patient every time I walked in the store.

Jax was a pleasure to work with. Very knowledgeable, personable, and friendly. We will always go to him for our furniture needs.

Jack did a wonderful job helping us. He was very knowledgeable and made us feel very welcome. We didn’t feel pressured at all.

Today [05/04/2024], I had the most infuriating experience at Ashley Furniture, all thanks to the incompetent and deceitful store representative, Jason Hart. He was my sales rep for the previous purchase I made last year. So I requested him to help this time but he ruined it this time. Upon entering the store, I spotted a sofa that caught my eye. After I decided to make a purchase of sofa[Product name: Family Den], I approached store representative - Jason Hart and expressed my interest in buying the sofa. But did he help me? Absolutely not! Instead, he blatantly ignored my request and chose to fawn over indecisive customers who were still contemplating their purchase. When I confronted Jason about his appalling behavior, he had the audacity to cite some nonsensical excuse about not being able to remove the tag while another customer was considering the same sofa. What kind of absurd logic is that? I had already declared my intention to buy the sofa, yet he chose to prioritize wishy-washy customers over a confirmed sale. To add insult to injury, when I asked him an explanation for his incompetence, Jason Hart had the nerve to offer me the same sofa at a ridiculously inflated price of $3999, claiming that the offer was only valid for one product. What a pathetic attempt to swindle me out of my hard-earned money! Let me make one thing abundantly clear: Ashley Furniture has lost a loyal customer today, and I will ensure that my family and friends steer clear of this deceitful establishment. The level of disrespect and disregard for customer satisfaction displayed by Jason Hart and Ashley Furniture is utterly disgraceful. Consider this a warning to anyone considering shopping at Ashley Furniture: unless you enjoy being treated like dirt and subjected to deceptive sales tactics, take your business elsewhere. As for me, I'll be seeking furniture from reputable stores that actually value their customers. Shame on you, Ashley Furniture, for ruining what should have been a simple shopping experience.

I used to always come here to shop for new furniture but the customer service this last visit was awful. I walked around the store for at least 30 minutes before even being noticed or greeted, then when i asked questions i was rushed like they had somewhere else to go. l've even called this store looking for a specific bedroom set and no one answers the phone!! I will take my business elsewhere. 🙄

My sales rep Jason Hart did an excellent job helping me with my furniture order. Some items were out of stock (mattress) and he was quickly able to recommend a replacement that would get the job done. This is my second time working with him and would definitely recommend his business!

Jak greeted us as we came in the store and said he would help us with anything we needed and let us have some time to look around. He then came and asked if we needed any help or had any questions. We appreciated not being hounded or followed around to feel pressured. He went above and beyond answering every one of our many many questions and inquiries about pieces, options, and so forth. We came for a sofa and loveseat and left with a full living room and bedroom set, 2 rugs, a decor piece, and an additional loveseat. Jak made us feel comfortable and informed in our decisions and that is why we ended up with the additional purchases. I highly recommend asking for Jak and would absolutely recommend him to anyone looking for new furniture. We now have all but 1 room full of brand new Ashley furniture.

As a repeat customer, Lou was amazing and always helpful! Thanks, Lou!!

It was a pleasure to be attended by mrs Nancy. She scored 1000

Always shop Ashley Store first. Great salespeople, reasonable prices, great selection. Lana at Kennesaw store was absolutely awesome. So knowledgeable of products and worked within our budget.

Jason was very helpful and informative of our furniture selections! Will always recommend Ashley.

Great experience

Thanks to Jason Hart for helping me with my purchase of my beautiful dining table

Nancy was really great and friendly.

William Williams was phenomenal to work with. Very personable and great personality, easy to talk to both days we were there. 10/10 would come back and work with him.

Lana was so nice and helpfull! The store has wonderful options.

Nancy was great! I walked right in and she lead me right toward where I needed to be. She was knowledgeable and shopping was easy. I’ve never had a problem with Ashley’s mattresses in the past *knock on wood*

Jack was very helpful during our visit and allowed us time to browse, but was also available to answer any and all questions. Very happy with our visit today

Nancy Cummings in the Kennesaw GA store was such a great help with finding my beautiful sofa queen sleeper chaise lounge ! She spent time showing me the entire showroom and answering all my questions until I found the perfect one for my home! Thanks Nancy!

Came in looking for a bedroom set for our daughter. Lou was very knowledgeable and helped us find the perfect set. Very personable. Thank you Lou for making this purchase as smooth as possible.

I visited this store second time in six months to buy matrass and some furniture. Every time they offer to me very good discounts. Everything was smooth and professional.

*I would like to edit my original review. * I do not suggest to use Ashley furniture and should have gone with Rooms To Go. They have over promised and under delivered. I now have to fork out more money to get the missing pieces of furniture that they couldn’t deliver by the time I had to move like they promised. Jak was fantastic! Listened attentively and showed me exactly what I wanted. Great service

Jak is awesome. Thank you so much for helping us pick out and getting set up for delivery. We will definitely be back in the future.

A1 service, I furnished my dream home with Jak’s help! Thanks so much!! Couldn’t be happier

Ordering my leather ottoman from Ashley store was simple and quick. It was delivered just 3 days after ordering.

I just purchased a new mattress for my master bedroom. It’s amazing and I sleep so much better! Lana Ayers was the best! She helped me and my husband pick out one that was just right for us! Thanks Lana!!!🩷

Nancy did an awesome job letting us explore and talking us through all the available delivery options and specials!

Jason hart took his time with us and basically furnished all my bedrooms. Great job

James was very helpful and entertaining. He was no-pressure, helping when needed, but not pushy. He helped us find just the right sofa for our room, and was full of funny stories and helpful decorating advice, as well as knowledgeable about our available options.

Nancy was the perfect sales associate. Very knowledgeable as well as patient as we walked the floor. Will definitely stop by Ashley Furniture for any future purchases.

Jak was awesome and not pushy at all. Gave us our space and made the sale easy and quick.

Super friendly and helpful.

Jason was a great great help! Easy to work with and informative

Jon was great! He was very informative, personable, and helped make couch buying super easy! We would definitely recommend him and Ashely Kennesaw!

Jak was extremely helpful when we discovered the bed we were interested in purchasing was only available online. He organized the order and helped my son selected the best mattress. We were in store with a purchase complete in less than 30 minutes. We appreciate Jak’s professionalism and help throughout the process. Thank you!

James helped me decorate my apartment. He was patient and not pushy while I decided and thought about placement. He was fun to shop with. I suggest you look for him if you want help finding what you want.

Robert was amazing sooo helpful great customer service

Our salesman was Jason Hart. He was very knowledgeable about the sofa we selected and was very helpful with the pricing.

Jason hart is a sweetheart I have brought most of my furniture with him, he is kind patient and make sure your well taking care of at Ashley. He ensure you get value for your money.Thanks Jason

Great experience with Ashley! James sat with us and spent time, not only helping us find the best deal, but also using his interior design expertise to tell us how the furniture would best fit in our home. Highly recommend Ashley Kennesaw and James.

Great service by Lou and had exactly what we were looking for

Jason is the man! Knowledgeable, efficient, and straight to the point. Overall excellent service!

We purchased a bed which was delivered two days later with headboard cracked. Delivery truck took headboard back. Sales person told us she would look into fast replacement. Did not hear back from her. Customer Service called wanting to schedule one week delivery (we had sold our old bed already). Decided to go into store. Told us there is no return policy. Discovered that sales person order wrong headboard. Correct headboard not currently in warehouse so they cannot say how long it will be that we will be without a bed. We could not be more disappointed with the treatment we received. Customer Service in particular were cold and uncaring. Extremely disappointed!

Our salesman was excellent. Very polite and knowledgeable of the merchandise we were looking at. Because of this, once my husband and I decided on purchasing the merchandise, we returned on the day he was at work to complete the sale. His name is Jordan Booker. I will be looking to buy some other pieces in the future and will definitely see Jordan again. Thank you

Jason was great! We got a good deal. Quick and easy.

Jason was excellent

Found the exact couch I needed at a great price. Lou was a great guide and was never pushy. Everyone in the store was friendly and approachable. Thank you Ashley team!

I believe his name was James but he was very helpful in helping find a new bed. He gave me time to look and was quick and knowledgeable.

Michele is the best. Very patient and knowledgeable. She takes the time to explain all options available. It's not about the upsale, it's about what is best for the customer. Michele pays attention and is an active listener. Update 9/20/24: The furniture was delivered but it wasn't a smooth process. Got an automated call stating delivery between 11am to 3pm, got this call at 9am. Right after got call from delivery driving stating they will be there in 15 mins. Told him time is 11 to 3. I don't not live where the furniture was being delivered so had to rush to get there so I wouldn't have to wait doe another delivery date. You have to enter through a gate, explained again I'm on my way and he can go to the front desk to see if they will let him in, he hung up on me they tried to say his phone died when he texted me like 2 minutes later. All furniture was delivered, one piece had a dirt stain and a broken slat. This was the bunkie board. Reported this the same day furniture was delivered. Was told had to put in a claim, the piece cost $150 not alot but when you pay for something you want it delivered undamaged and not with a dirt stain. Mind you this was wrapped in plastic. Technical came started it's not broken when you can feel the break. When I complained to the repair department, their technician said in the report there was not break but we showed him when he looked at the item, he never adjusted it in his report. When I reported the issue I clearly started the break and the stain, he was only there for the stain. It's been almost 2 weeks since furniture was delivery and all I was told they can send another technician next Friday. It's not the money, it's the principle. When you pay for something, yoi want it in good condition and this wasn't the case. So I declined but I will never shop at Ashley Furniture again. It's a shame especially since Michele is so nice and helpful.

Great Experience

Nancy at Ashley in Kennesaw is the BEST!!!

Jason was fantastic

Jason was awesome. He was willing to stay late and help pick the perfect sofa set.

Ashley furniture is your one stop shop for fabulous furniture. But Brianna Mull really made the sell with her outstanding customer service. I will be returning for future purchases!

Awesome clerk

Lana was super helpful in our search for a new couch. She wasn’t pushy but did check in frequently, explained the pros and cons and features of several different couches, helped us build a price out different options. Great customer service!

My husband and I went to Ashley’s for new furniture. Jason Hart was our salesman. He was kind, funny, patient, knowledgeable and listened to what we wanted. He worked out a great deal for us. Go ask for Jason during your next visit here.

Bre was very helpful and very competent with my purchase.

John and staff were the best.

Jason Hart was amazing!

James was our sales guy, and wow, he was incredible. He went over and beyond with service. Not only did he answer our questions, but he even talked through ideas for our room based on the color of the new furniture and the layout of the room. Bonus is he's an interior designer, so he actually knew what he was talking about. He really helped us see a vision beyond just the furniture we bought that day. Will be a return customer completely based on our experience with him.

No pressure buying experience. Great customer service at point of sale and with the delivery process. Great communication.

I recently had a fantastic buying experience at Ashley Furniture Store in Kennesaw. Jordan Booker was extremely friendly and knowledgeable, helping me find the perfect pieces for my home. He also was not overbearing but gave us space. The store had a wide selection of furniture at reasonable prices. I was impressed by his excellent customer service and the smooth transaction process. Overall, I highly recommend this store for anyone looking to furnish their home with style and comfort. But more importantly, I recommend Jordan Booker!

Derrick was great!!! Very professional! He made our couch shopping enjoyable. He was there for questions but did not hover over us and pressure us. Highly recommend! Got a great new couch too!

Great store with great selection and great prices! James was a pleasure to work with and so helpful to us two days in a row since we couldn’t decide what we needed on the first day. He answered all our questions and made it a fun experience. :)

We had a great experience at Ashley with the help of Andi, our salesperson. Her immediate asking about our needs and wishes along with her assistance and guidance allowed us to find the best recliner in the store for my granddaughter. Andi was honest with her advice during our search in the store for the perfect recliner for our particular situation. She easily coordinated delivery as well. It was a pleasure to work with Andi, she was not only knowledgeable but helpful, patient, and genuine too. We wish to thank Andi for making our shopping experience such a pleasant afternoon.

Andi, our saleswoman, was super amazing today! She worked with us for hours making sure that all of our questions were answered. She even dealt with us changing our minds multiple times just to end up with the original piece of furniture! Andi was truly one of the best salespeople I have ever had the pleasure of working with, definitely an asset to the Ashley Furniture team!

The manager at this store was rude. We were not happy with our experience.

Mr Jason Hart helped us to find the perfect dining table and sofa today. He went above and beyond and demoed how to set up the sleepers sofa for us as well. We had a great experience shopping at this store today.

Great experience buying furniture for our home office!

Great experience at this store today and Jon was amazing to work with while we were shopping for mattresses and bedroom furniture. We were back and forth 3x times and I really appreciated his patience as we sorted through everything. Highly recommend.

Jon was awesome. He knew what I needed and helped me find the perfect fit for us! I will definitely ship her again!

Great friendly service.

Great customer service. John was a big help showing us all the bedroom furniture sets. He spent a lot of time with us.

This has been an awful experience.

Jason Hart is an expert in all of the available products and he helped us make good choices for our needs. He’s amazing.

Visited this location and Lana was amazing. She was super knowledgeable, kind and friendly. She had my furniture selection nailed down and had me out of there in less than one hour. Ashley has a great selection at this location. The store is spotlessly clean and inviting. Delivery was nice and smooth. Wadell called me at 8:30am and told me that my delivery would be between 9:30 and 11:00am. Delivery showed up at 10:20am. Delivery team was professional and set everything up where I wanted it. The delivery team did not unpack anything until it was brought into my home. I guess this is done to prevent the furniture from getting dirty as its being carried in. It's hard to find great service these days but Ashley has it right!! The whole transaction was just an awesome experience. And make sure you tip your delivery team.

Exceptional experience at Ashley especially with Jason walking us through the process. We will be back!

Great place to shop, my rep was spot on with courtesy and information

Jason Hart did an exceptional sales job. I went in to the Kennesaw store on Saturday and met with Jason Hart. He showed me around the showroom and the furniture I ultimately bought on Sunday. It was because of his knowledge and attention to detail, I came back to the store, met with Jason and purchased a loveseat, and 2 recliners. I also will go back and meet with Jason to purchase additional furniture items.

Just want to give a huge shout out to our salesman Derrick Mason!! He was very knowledgeable of all the furniture we looked at, not to mention super friendly and very transparent with every question we threw his way! He had us at the very first handshake! ;) we are excited to get our furniture and will think of him and pray blessings over his life often!

Robert was great helping us find the perfect sofa for us. We were very impressed with him. It was a great experience overall.

I needed a bed with a mattress for my daughter and the customer service was top notch! Jason Hart helped us at the Barrett Pkwy location. Great experience and price!

My wife and I were looking for new living room furniture for our beach condo in Panama City Beach. We worked on two consecutive weekends with Jason Hart. Wow, he was amazing. He knew on both trips that he was not going to get the sale, yet he treated us like we were buying from him. This really tells you a lot about Jason as a person and sales person. All this and Jason had a cast on his foot and nothing slowed him down. We found the exact living room set that worked for us. If you are looking for outstanding customer service head to Ashely in Kennesaw and find Jason Hart!!!

Love our Ashley furniture. Lana Ayers was super helpful and patient with us while we picked the perfect couch.

Michelle was super kind! Thanks a lot!

Jason Hart was extremely helpful, knowledgeable, and very friendly! He has a great personality and provided a great shopping experience.

Phil Green their technition was wonderful. Very professional and thorough. He can out to repair our sofa and took his time to go over everything that was being done. He left everything brand new and very organized and clean. He is a great asset to the company. They are lucky to have him and highly recommend him.

brought wrong color chair but we kept as it worked also.

Thank you Nancy, for helping us and getting all the paperwork sorted! You are a sweet woman, and we’re grateful to have found some furniture that will suit our needs.

Great furniture at reasonable prices. Lots of options for bedroom sets. We are repeat customers because of the quality. Thanks Jason Hart!

The store had a very pleasant atmosphere and I worked with Jordan Booker. He was very personable, knowledgeable and was delightful to work with. We found just what I was looking for. Thanks Jordan for a great shopping experience. I know I’m going to love my new sofa.

Fred, the store manager promptly greeted me when I entered the store. He introduced me to Jason Hart, who helped me with my purchase. Excellent service. I will return to this location for future purchases.

Very easy to get the help we needed,great product

I bought 5 chairs from this store a few weeks ago(One sofa and 4 of their Maimz chairs (2 white and 2 caramel)). Chairs were delivered on January 30th but 2 of the Maimz chairs were broken (the arms wabbled). I called for a replacement but was told sale was final and my best bet was to have a technician come a repair them. Who buys expensive brand new furniture to have them repaired. Never again will I step foot in any of their stores and I will tell everyone who has a pair of ears and will file formal complaints everywhere I can.

Jonathan Zito was amazing! So helpful and knowledgeable! We took the first sofa/love seat he showed us. We are so excited! Definitely recommend!

Jon was so helpful and made sure I got exactly what I really wanted. He troubleshooted my many needs and help me select the right furniture! Highly recommend

Lachezar was awesome. Left us alone and wasn’t pushy

Mr. Jason Hart is an excellent salesman, very respectful and knowledgeable.

I am really impressed by the customer service I received today. Jon assisted myself and my aunt and was very knowledgeable, patient, and attentive. Jon ensured that we felt comfortable with the entire process beginning with his warm welcome as we entered the store. We also met with the manager, Fred, who was also a delight. We will definitely be returning and doing all of our furniture shopping from here in the future!

Lou was great to work with. I told him what I was looking for and he directed me to items I was interested in and then gave me space to review and decide my options and make a purchase!

Derek the sales associate in the Kennesaw location was very friendly. The store had a very good collection of furniture. We chose what we like and we're out in 20 mins. The whole process was smooth

Jason was great and super patient with our 4yr old

Jason Hart was extremely helpful. We really appreciated it.

Great shopping experience with Lou. He is very attentive, patient and helpful! I will always ask for Lou when shopping here for furniture.

We purchased a couch 7 years ago (a long time I know) it’s basically falling apart with normal use. We don’t allow our kids to rough house or jump on it. We were told it would last 12 to 15 years and halfway through it’s basically ripping at the seems. The wood frame under the cushions is exposed bc the fabric cover underneath is ripping apart. The corners of the couch are exposed and the fabric is extremely pilly. 18 months into having the couch I contacted them about our warranty bc the fabric was already getting messed up and was told our warranty wouldn’t cover it. If the sales person tells you it’ll last and that the warranties cover anything don’t believe them. Shop elsewhere bc when you think you’re getting a couch that’ll last for 12- 15 years it’ll last 6 years and they won’t do anything to make it right.

Working with the customer service reps, and sales associate. Jason Hart was a pleasure. My apologies for such a delay, however it took a while to receive the loveseat, I will mention that, which I don't believe is Mr. Hart's fault. Ashley needs to speed up it's delivery process. I don't know how well. Yes, I do. Simply hire movers. It's just that simple. There's plenty of them out there, they don't have to be employed by. Ashley, in fact the ones who delivered the loveseat to me we're not employed by Ashley, the truck was a moving truck. I have been assisted in several ways by other staff members Mr. Heart broke his foot and was out of the store, I cannot remember this young lady's name, but she went out of her way to try to find a piece of furniture that was of the same type material as a recliner I am considering buying. "Sister sofa" I believe that's what She referenced it. Unfortunately to get in to the store, hopefully I will be later this week. If not my son-in-law will come in. I wish Barrett parkway had more of your signature online products in their showroom. If a consumer take the time to drive to your Atlanta MSA factory, the price is should the discounted accordingly! Additional comment for your website. You may have a store in New York, however I do not and my address zip code. Everything is updated under Ashley furniture. Yet when I am searching for something I find the search is run through New York. I believe that would be an easy fix and if you don't have anybody on your staff who can make the appropriate technical repairs, my son-in-law can, but he's not looking for work

Caution: Avoid purchasing furniture from this place, and if you must, refrain from adding the protection plan. It's a waste of money; when needed, they find reasons from the terms and conditions to disqualify your claim. Not even a year has passed, and an expensive dining table's leg has started cracking. No response from the shop or warranty service. While the furniture may look fancy under their showroom lighting, it lacks durability.

Shoutout to Jason for helping us today, got us 30% off a floor model after finding out the items were discontinued. 🙏

Brianna Mull is the best!!! She literally helped us for hours and made our experience amazing. She’s so personable, knowledgeable and passionate about her job. She will be our go to from now on!

Great Customer service from Nancy

Jason was patient and very helpful throughout the entire process. Stress free experience.

Purchased a large coffee table and two end tables back in December from Ashley. I specifically asked if the items were on back order because I've heard horror stories from other customers about this excuse. I was assured by the sales lady they were IN STOCK and could be delivered in as little as two days. Fast forward 4 weeks, and I STILL DON'T HAVE the items. I keep getting the runaround and new delivery dates from Ashley and how the items are on backorder. It's beyond frustrating and I'm ready to cancel and spend more somewhere else. DO NOT BUY FROM ASHLEY.

If I could give them negative stars I would!! Ordered a desk that was delivered damaged I had to fight to get it swapped with for undamaged desk- second desk came damaged again after MULTIPLE rescheduling issues. Had to fight to get it picked up and refunded so I could buy a decent desk. Ashley picked up the desk on 12/27 AND NEVER REFUNDED OUR MONEY! Now we are fighting to get our money back!!

DI NOT BUY FROM HERE !!!No stars review if I could ! We bought a desk here and came in damaged after three delivery delays. Second one also damaged. Decided to cancel entire order due to damage and extreme hassle to deal with this company. After many many calls still no refund on entire amount. Had to dispute with our credit card company and threaten legal action. Ashely never refunded the money!

Brianna was great and very informal. She was very friendly with my wife. lol you would think they knew get other for years.

Always a great shopping experience at Ashley’s. The young lady who assisted us, Brianna, did a great job getting us exactly what we were looking for and she was very friendly.

Great service, no pressure. Knew the product and easy financing assistance.

Lou was super helpful and put is in exactly the right sofa we needed for our space. Great experience.

Jason Hart was so helpful in finding a couch. He was able to answer any questions that we had but did not try to sell us on any particular item. Gave us our space to make a decision!

Michelle was very helpful in assisting us with our shopping. She was very professional and personable.

Worked with Lou at the Marietta location and did a fantastic job at helping get exactly what I wanted. Thank you for your help.

Selection was decent but associate Michelle is rude, pushy, and the exact sales associate you want to avoid when shopping. Michelle needs some gentle coaching and customer service training.

My experience was absolutely amazing ,beautiful furniture and great price go see justin

Jason was really helpful and attentive when we described what we were looking for. The furniture and the showroom are 👍👍 Ashely homestore will be the first furniture place I look next time since it’s such an improved experience compared to the other stores

While visiting the store, the salesperson said they were remodeling. We found the table we liked, but had to look around the store to find buffet cabinet, which I found one I thought matched she said another one in back of store that matched. Fast forward, Just had delivery today with (supposedly matched) buffet cabinet. After opening blinds one hour after delivery, I noticed the table and cabinet colors were different and pattern. I called store, after being on hold for 30 minutes, she said they DO NOT take returns or exchanging. Unbelievable my first and last purchase at this store a wasted $3000.DO NOT BUY FROM KENNESAW GA location....

I wish I could give ZERO star. Horrible experience, worked with the store manager. They promised to give me credits for my damaged items, but they never did!!! After one year of my terrible experience, I am leaving my comments when I was reminded by Ashley's mailed Ads. Will never ever shop there again!!!

Disappointing Experience with Recent Order I am writing to express my dissatisfaction with the service I received from the staff at the Ashley store regarding my recent order. I placed an order in December with a promised delivery date of January 4th. Unfortunately, I was not informed that the item was on back order. Upon discovering the delay, I contacted customer service to inquire about the change in delivery date. They suggested I reach out to the store directly since I was seeking a refund for the delayed delivery, and I was not informed about the changes. When I called the store, the staff member I spoke with (who did not provide her name) demonstrated a lack of patience and understanding while I was explaining my situation. This prompted me to request to speak with a manager. Furthermore, I was disappointed that the staff member could not provide me with an exact date for the delivery of the item, leaving me uncertain about when to expect it. I believe clear communication is crucial in these situations, and I hope that steps will be taken to improve the customer service experience at your store. I ended up calling to cancel my order since no one cares anymore. #Ashleystore

Employees was very helpful great customer service

We stopped in the Ashley store a few months ago while shopping for a new couch and recliner. Lana was very helpful that day in showing us some options and making some recommendations after we told her what we were looking for in new furniture. We left and shopped some other stores in the area over the next few weeks, but ultimately came back to Ashley. We liked the no pressure approach that Lana had used and wanted to take another look at the couch she had recommended on our first visit. We ended up purchasing the sectional couch and a leather recliner. We have been so pleased with our selections. First of all, it fit the aesthetic of our home, is quite comfortable, sturdy and doesn't move easily. Second, we have 3 large goldens, one of which is a puppy still learning her manners. We've had a couple of mud incidents where the little one came in and jumped on the couch before we could stop her. The couch is everything that Lana described and more. As recommended, I grabbed a damp cloth and literally wiped the mud streaks away, no mess, no stain, looks perfectly fine. Dog Hair, another issue we deal with, vacuums right off. I love the couch so much, I went back right before Christmas, found Lana again and ordered the corner piece to turn my couch into an L-sectional.

Had Nancy help me and she was a delight! She was very helpful and informative!

Jon took care of me. Very efficient, detailed, and kind!

John was great! He made our shopping experience fun and was very informative.

John Zito was very helpful with our visit today. He answered questions I didn’t even know I had. I definitely felt like he was giving us information and educating us on their product line, versus trying to sell us something.

Jason Hart was fabulous!

I was assisted by Derrick and he was extremely helpful. All my questions and matters were answered effectively!

I walked in thinking I would continue not to find what I wanted. Then I met Brianna. She knew everything about all the furniture AND managed to help me find exactly what I was looking for. I have been looking for a new couch for 6 months and am thrilled with what I found. Store is beautiful and clean, everyone is very friendly and knowledgeable about furniture they carry. Highly recommend.

Loved Bree! Every thoughtful and worked hard to get us what we were looking for.

Jason Hart was great. Easy to work with and a straight shooter.

Very patiently and helpful!

Had a great experi nce with Brianna when shopping for our son's furniture. Very informative and friendly. Hopefully furniture is just as wonderful

Bri was amazing and if I ever had to buy furniture again I’d come back to her because we had the best time in the world. Ask for Bri 🤍

Went in to buy a recliner and left with a whole new living room suite Jordan is the man, they have a huge selection with great prices.

Edit: Updated from one to three stars Furniture was late but it did arrive in good condition. Ashley pricing was higher than stores in the same area. They “promised” their pricing research was extensive, but I was able to drive 5 minutes to another store and find the same sofa I wanted for 20% less. Fortunately they price matched but removed the 10% off for 12 months financing incentive. ————————————————————————— They said my order would be here in two weeks. Now I’m being told it will be 6 weeks from date of purchase. The deliverers, the associates that call, and the people at the store all have no clue what’s going on. They told me to have the area where the sofa was going clear of old furniture so I got rid of my old sofa. Now we are sofaless for almost two months. Horrible experience during the holiday. Can’t even invite family over since now they have nowhere to sit. They make it easy to take your money, but hard to get your merchandise.

After more than six time try to deliver my mattress they keep sending me the wrong one and they seem not care you just have to pay the money , i try to contact every one they will make you lost in phones between people and no one want to help so i have to stuck with the wrong item and seem you can do nothing never ever deal with them again and i buy a full set bed room more than 6k and they still dont care so sad but we learning

These people lie! When we purchased our sofa, we were given a delivery date of a week later. It is now 6 weeks and they have delayed delivery once again. I’m going to buy a sofa from someone that doesn’t lie and cancel this one. Ridiculous!!!

Easy buying experience. Appreciate Jason working with us. Did a great job!

This company is corrupt and you should avoid them at all costs. They do not offer returns or replacements for manufacturer defects but instead circulate damaged returns. They sold me a table with nails sticking out of it. When I requested an exchange, they first made me wait 3 weeks for a technician to come out and see if he could fix it. When the technician realized it was irreparable, he authorized an exchange. Ashley came out on 3 different occasions with a refurbished table that was in worse condition than the one they originally provided. After months of communication and frustration, I am still stuck with nails sticking out of the table. In addition, their delivery team damaged my door frame as they were careless. Ashley's resolution was to send out a very lousy repair man who did not care about the end result and it showed, the gouge and cover up on my door frame remain an eyesore. They will delay you until you are exhausted and just want the nightmare to be over.

This company is corrupt and you should avoid them at all costs. They do not offer returns or replacements but instead circulate damaged returns. They sold me a table with nails sticking out of it. When I requested an exchange, they first made me wait 3 weeks for a technician to come out and see if he could fix it. When the technician realized it was irreparable, he authorized an exchange. Ashley came out on 3 different occasions with a refurbished table that was in worse condition than the one they originally provided. After months of communication and frustration, I am still stuck with nails sticking out of the table.In addition, their delivery team damaged my door frame as they were careless. Ashley's resolution was to send out a very lousy repair man who did not care about the end result and it showed, the gouge and cover up on my door frame remain an eyesore. They will delay you until you are exhausted and just want the nightmare to be over.

We had a positive experience at Ashley Furniture today. We were looking for a new mattress. Our salesperson, Nancy, was highly knowledgeable and professional. Her product knowledge was exceptional. Additionally, we found her to be a warm, caring person.

I worked with Bri at Ashley’s Kennesaw. She was very patient and helpful with us while we made our purchase decision.

Amazing service by Brie

Nancy Uno Cummings

Brianna was very polite, professional, and helpful in locating the item I wanted to purchase. She made my experience quite PLEASANT 😁. I am Happy and satisfied customer

My wife and I went in for quick browse of couches and mattresses. Nancy was very helpful from the moment we stepped in the store. She was very friendly and informative but not overwhelming or pushy. Would definitely recommend her services in the future.

Brianna Mull was very helpful and accommodating!!

Lou was excellent, highly recommend! To the manager: He deserves a substantial raise and bonus for his great work

Friendly service and a nice selection of furniture that is priced affordably

Excellent service (Jordan). Found the perfect piece and he made buying easy

Thank you Jason for helping my wife and I find the perfect sofa for our home!

I had the pleasure of working with Robert. He assisted me in finding all the items that I wanted and helped set up my order (I had trouble placing them online). He was exteremly patient with me as I had a ton of questions. I appreciated his professionalism and kindness.

We've been to the store a few times looking for the quality of the furniture and service. But this last time it was surprising that we were attended by a wonderful saleswoman, Mrs. Nancy Cummings and we made a good purchase. Thanks Mrs Cummings and Ashley Furniture.

Robert Callazo is phenomenal and exceptionally talented and great at his desire to help me with my purchase today. He identified that I needed help as nobody noticed that I was here to purchase furniture. Being an Ashley Furniture customer since 2005; his help today put a smile on my face. He is patient; engaging; intentional; knowledgeable and kind as he offered so many options for me to choose from. Thank you Robert for being exceptional and great associate. God bless you. Amen

What a great experience purchasing our new leather sofa, loveseat, recliner, nightstands and lamps with Jason Hart’s help! He was super helpful with finding just what we needed and coordinating the delivery of our furniture!

The positive aspect of this review is specifically for Robert Collazo. We were here on a Sunday afternoon. The store wasn't crowded. I was heavily disappointed by the lack of response from several Customer Service Representatives who walked right past us. Some were seating idly scrolling on their devices and others simply pacing back and forth. No eye contact, No offer to help, No courtesy whatsoever. Robert however was a breath of fresh air. He was helping another customer when we first walked past him, but he astutely saw us circling a particular furniture set and asked who our service helper was, and if he could get them for us. I told him we had no one even though we'd been in the store for an hour. He was extremely apologetic. He asked if we'd give him a few minutes to wrap things up with his current customer. Once he was done, he immediately proceeded to help us out. He was extremely knowledgeable, respectful and patient. He inquired about our aesthetic preferences and helped us walk through the vast selection in the store. He ultimately helped us curate a custom set to go with the space we wanted, even mixing and matching different selections to meet our expectations. Ashley, I hope you recognize this incredible and hospitable young man as an invaluable asset to your establishment. People like him deserve accolades for going above and beyond. To the other employees who walked right past us multiple times without as much a greeting, please learn from your comrade, you can and ought to do better!

Jason Hart was absolutely wonderful, he helped us pick up a beautiful dining table. Very quick and insightful, he answered all questions and was very caring throughout the entire process. As a long time customer of Ashley I can see his expertise shining completely from the moment we entered the door and he greeted us. Thank you so much, for everything!!

Showroom had lots of styles to choose from and didn’t feel pressured to do anything but look around. Once we knew what we wanted, Jason Hart, who had warmly greeted us when we entered, worked with us quickly and answered all our questions. He was knowledgeable and helpful. Great shopping experience!

Ashley had a good selection and the prices were very competitive.

Michele was amazing, kind, and speedy. Great energy and very helpful. Definitely recommend her.

Items look great. Don't bother contacting the store or customer service if you have an issue. However the salesperson was very helpful.

Jason is the best. He was very helpful!

We had a great experience today visiting this store. Very nice meeting store associate Nancy Cummings. Very nice and pleasant. Her customer service was top notch... :):)

Jason was very helpful and was very knowledgeable in every department!

A very nice shopping experience! Our salesman Robert was very professional, friendly, patient, helpful and knowledgeable! No pushy sales tactics! Just good conversation and a LOT of test sitting!

Nancy was a gem and was very helpful. She made sure we had everything we needed to ensure our child’s room was what we were envisioning. She was informative about the mattress care we needed to consider when making our choices as well. Overall a great and painless purchase experience!

We bought counter stools from Jason. Our experience was very good. Jason has very good sales knowledge and knows the product very well. He was not high pressure at all. We felt comfortable with him and will want to deal with him whenever we return to this Ashley store.

Justin is very knowledgeable about what is available and attentive to the need of the customer.

Had a great experience at this store. Arial was extremely patient and helpful. Made the furniture buying experience wonderful. Very knowledgeable. Great selection of furniture.

Nancy was helpful and informative and helped me get a living room set for my apartment

Excellent experience every step of the way! Jon greeted us warmly at the door and took us through each step of buying our perfect new sofa. He wasn’t pushy or overbearing- he was informative, supportive, accommodating, and so nice! We love the selection at the store, but we immediately fell in love with our sectional can’t wait to get it; thanks, Jon!

Jon was super helpful and friendly! Awesome Black Friday experience!

Jason Hart helped us today and he was amazing. 10/10 recommend!

Lou was so patient and even stayed later than he was supposed to, to help me find the perfect couch configuration for my house. Overall great experience. I would 100% recommend and would definitely shop here again.

Lou was very patient and even stayed later than he was supposed to, to help me find the perfect couch. They had a good selection and the customer service was excellent. I would definitely shop here again.

Lou was very helpful!

Jason was great to work with! 5*****

Robert was so helpful and patient with us as we picked out our kids new furniture. 100% recommend this store and ask for Robert!!

Great customer service! Definitely would recommend!

Jason was great! Sold me on some great furniture right away!

Thank You Jason Appreciate All Your Help.

We've bought furniture from Ashley for years. Good quality, fair pricing, and excellent sales people. Far superior in every way to Rooms to Blow!

They had what we were looking for at an acceptable price. Salesman Lou was very helpful. Would def come back.

Robert at the Kennesaw location was awesome!!

Jason Hart was very helpful!

Nancy Cummings was not only a Sales Associate, but a human being that cares for her customers. Her method was on point. Build rapport, know the customer's wants and needs, and consider the budget. She was excellent!

Shopping for sofa sleeper & had great service from Lachezar he was great. Everything was easy to find & tons of options

Great service! Jason Hart greeted us as soon as we walked in, placed our order for us (we knew what we wanted when we arrived) and we were done in less than 20 minutes! He was able to get us a better delivery time than what was offered online as well!

Justin Bonner was absolutely amazing with making sure that we had every ounce of information we needed. This man knows his product and provides excellent options and when it comes time to sign he will answer any question you may have before you even need to ask. Thank you Justin and Ashley Outlet, we love our new furniture.

Went to Ashley late on a Thursday night.. Jason gave us a very warm welcome once we entered the door. Jason was very patient and knowledgeable in the purchase of a dinning room table! I’d definitely recommend and will be back as we decide to purchase other items for our home.

Great experience! Jason was very helpful and knowledgeable in helping with my purchase.

Jason Hart was very helpful and knowledgeable regarding the items we were looking for. Efficiently handled the purchase.

Lana was very helpful while we were in the process of picking out and ordering our bedroom suite! Very easy and great deals! Will definitely go back.

Jason Hart

Justin and Fred where amazing thank you

Robert was my salesperson and he did a fantastic job of helping me out! Great service!

Straightforward, effective service as soon as I walk in and a quick purchasing process with good pricing. An overall satisfactory experience.

Lou was very helpful

Jason was excellent in his service and sale! I would return to Ashley and would ask for Jason in the future.

Jason was very knowledgeable, kind, and patient with us while we made our decisions. I look forward to working with him in the future.

The furniture is great. Once it was delivered, the screws were missing to attach the feet. The delivery person said they would be fed-ex the next day. This never happened. Someone from a call center in another county called me and has asked for pictures and serial numbers. This is completely frustrating. Just send me my screws, so I can attach the feet!!!

The Service was great! All questions were answered, and the selections of pieces to chosen from were adaquate.

Lou so helpful through my entire shopping & purchasing process! I will definitely be back! Thanks Lou!

Lou was a great salesman. He was very patient with me.

Lou made everything so easy. After having a bad online experience, I'm glad we came in store.

We have had several AWESOME experiences at the Kennesaw store where we have purchased multiple rooms of furniture. We have always used Lana, and we absolutely love her! She is very knowledgeable and friendly! We tell her what we are looking for, and show her pictures of our room, and she helps us make it a space we love! She has always given us GREAT advice!

Our furniture is great and came already assembled (which was a big bonus)!

I had a very pleasant experience at the Kennesaw store where I was able to see all of the items I liked online in multiple arrangements and colors. My sales person, Lana, was very friendly and not over aggressive. I didn’t purchase during my visit however I reached out to Lana and was able to purchase from the comfort of my home without revisiting the store. My furniture arrived quickly with no damage. Very pleased.

Derick was great! Appreciate for making it painless and seamless. Will return.

Great experience from start to finish. Walked in and was immediately greeted. Showed the store associate, Derrick, the style bookshelf I love and he found exactly what I wanted. Happy owner of a beautiful industrial bookshelf now.

I went into Ashley Furniture knowing what I wanted and Derrick assisted me. The service was great, detailed and seamless! Thank you for your help!

Jason quickly helped us while offering great customer service. He was extremely knowledgeable and helped us get the best deals on our new bedroom set.

Lou was very helpful and fast!

Thank you Lou for the amazing customer service and support!

So happy this store had the bed I tried to order online but was backordered until November. Lou was so helpful. He got me in and out. Highly recommend and ask for Lou!

The guy name LOU he's very good professional sales man he's very kind.

Lou is a cool salesman. Check him out.

Lou our salesman was very helpful. Answered all our questions.

Friendly staff, greeted and engaged by 2 different members of staff, was allowed to browse and shop at my pace and was attended to when I needed the help. Staff was not overbearing. Good shopping experience will shop again.

Derrick was awesome. Great customer service and very professional. He helped my wife and I pick out the perfect sectional. We’ll definitely be back!

Lou was efficient and kind

Lou was great,fun interaction left the store with exactly what I came for!

Lou was helpful, amazing associate!

Very cordial and organized. Glad I met him.

Never did I feel pressured to buy. I was given lots of room to look. Jason the salesman was extremely professional.

Excelent service with the best sealer and friend Lou. Thanks.

Excellent salesman. Lou. Knows his product And inventory.

Lou was very friendly and helpful!

Easy Peasy! Walked in. Purchased with no hassle or not trying to sell me 20 other things. Delivered two days later. They even called me 20 minutes before arrival and then they were in and out quickly. Super nice guys as well. Great experience. Thank you!!

Had a great experience at Ashley Furniture! I came in looking for a sleeper sofa and was paired with Lana, a sales associate, who was absolutely fantastic! She was very thorough in going through options, efficient, and didn't try to upsell me since I had given her a specific budget I was trying to stay under. I was very pleased with the whole experience and would definitely return to this location.

Working with Lou was a great experience. He was very professional, kind, attentive and helped us make the right decision when picking furniture for our new home!

The 2 gentleman that delivered our kitchen table & chairs were very careful, helpful, kind while they put the furniture together & were immaculate with the clean up! Honestly, we are very impressed with their professionalism, Even with having had, I am sure, a long day, they took their time & made sure everything was to our liking!

LOU WAS AWESOME!!! I previously purchased a bed from Ashley about a week ago and I came back for lamps. Lou was great salesman as well as he took the lamp to the dresser so that I could see if it went well. It’s absolutely gorgeous. Thank you so much Lou.

Lou gave me a excellent service

Great

Had a great time at Ashley furniture today. They had a big celebration party with a DJ, coffee and crafts. I also found a sofa with the help of Lou. He was very patient and knowledgeable. I highly recommend giving Ashley a try. They have a huge show room.

Extraordinary customer service to match the awesome quality and selection! Derrick Mason was the most considerate and helpful sales person I’ve ever worked with.

Exceptional customer service provided by sales associate, Fay! Thank you for taking care of us close to closing time and ensuring that we were satisfied, truly appreciated!

Derrick and Jason rock! They were great

Went to Ashley today just to get a mattress. Derrick assisted us and we left with a great king size upholstered bed, mattress, and pillows for an amazing price!!! He was very knowledgeable in mattresses and pillows and how they effect your body and sleep. We learned so much and feel like we have made a great investment having better sleep and improve our overall quality of health.

Derrick assisted us in finding our new bed, mattress and pillows. His knowledge on the mattresses and pillows is invaluable! We went in thinking about a certain type of mattress, Derrick helped us find the perfect mattress for us - in regards to price, body type, cooling. Derrick went above and beyond providing us with service while in the store. We're extremely grateful for Derrick's time and efforts.

Justin Bonner very professional and heplful

Nice store. Good refresh event

Great selections of furniture. The store was clean and the employees were very helpful without being overbearing. Also love how they bring in local businesses about once a month

Justin was super easy to talk to and friendly! Great welcome event! Designs seems to match multiple styles would recommend to check out!

I received excellent customer service and sales rep met me at the door and greeted me and helped me find exactly what I was looking for

Bought a nice table today, thanks to Lou for helping out!

The staff was very helpful and informative in the search for a new couch. We didn’t end up buying a couch, but we purchased a great dining table set. The staff was very knowledge, helpful, and friendly!

The selection of furniture and staff at this location are fantastic. Lana was incredibly helpful, and helped me find my perfect first couch! Will recommend this store to anyone and everyone, absolutely amazing experience here!

Ashley in Kennesaw had furniture that was both comfortable and of good quality. Tod, the salesman, was very professional. We purchased with his help. It wasn't a floor model like the Carpet and Furniture of Dalton tried to sell us. We paid the same amount of money. We will shop there again.

Jordan was friendly and helpful. We found exactly what we needed without any pressure.

I purchased thousands of dollars in furniture and two mattresses. I tried to exchange mattresses based on warranty and customer service did not stand behind their policy of a 90 day exchange. The worst customer service I’ve ever experienced. If there is any problem with your order, good luck reaching anyone that actually cares enough to help you! Will never purchase from Ashley again, ever!

Jason was very helpful and flexible thank you

Great service

Amazing customer service went above and beyond to help. Answered all questions asked. Overall great service.

Very helpful, friendly, and professional staff, especially Ariel who handled our purchase. Great experience all around!

Ashley's was awesome to shop at. Lana took good care of all my needs, made great suggestions.

Overall good experience

Jason Hart is awesome. He was very patient as my husband and I looked around the store trying to make up our minds on a loveseat and sofa. Once we decided on purchase the process went smoothly and quickly. First time buyer with Ashley furniture. We will return to shop again. Thanks Jason!

Jason was an Excellent salesman & not push just to make a sell & was willing to assist.

Very helpful! Always willing to help and make accommodations for us.

Justin was super helpful and helped us with everything we needed! I recommend him whenever you come into Ashley’s!!

Great service thank you to Justin! Made sure we were taken care of

Excellent service from Jason Hart! He spent a lot of time showing us all of the furniture that we were interested in. He was very knowledgeable about the pieces and mixing and matching different items. He was informative without being high pressured. We will be back to see him for more.

We were promised a delivery date to find out a few days later it would not happen. We were charged a delivery charge and expected since the delivery date would not happen that we would have the delivery charge canceled. Funny thing is we were told it was not 100% promised and a week later was when it would happen. That does not work for us and your company saying to bad and the freight charge would ot be waived, we canceled the order. I know you think you saying one thing and actually really providing some later date that people would be OK with that. Well we are not and you need to realize there are a lot of companies to replace your horrible service and it will come back with more and more lost sales. Good luck and good bye. Matt and Cindy Stevens

After a long search for a round dining table, we finally found what felt like the perfect fit. Lou was super great and helpful during our search at Ashley. He ensured we left feeling content with our purchase and we did! Definitely ask for Lou if you stop by this location!

The sales person Michele was fabulous to work with.

Jason Hart was super helpful and accommodating! Really appreciated his help!

Sales agent was great ! She listened to our requests and made suggestions that helped us find what we wanted. Price was reasonable. Delivery date was set up quickly. This was a good shopping experience

Jason was our sales rep and gave us time to search for the bedroom set and was very knowable in helping us with our decision

Lou is a great seller, very attentive, I recommend everyone to buy at the ashley homestore, 840 ernest w barrett pkwy, kennesaw.

Jordan was a fantastic sales representative. He is super personable and knowledgeable!!

Jason went above and beyond to find what was best for our needs and was very knowledgeable about all the pieces in store! Going to be coming back when in the market for more furniture!

Jordan is very helpful and knowledgeable when it comes to what looks best and what the best bang for the buck is. We walked in with an idea of what we wanted and Jordan went above and beyond with making sure we were helped in a timely manner.

Jordan is very helpful!

Lou was great! He got us an amazing deal, was friendly, attentive, and super helpful!!

Lou was amazing

Jordan was amazing. Quick and didn’t hassle.

So today, I had the pleasure of meeting and working with Lana A. at the Ashley Furniture in Kennesaw, GA store. What a wonderful experience I had. She was incredible, knowledgeable, professional and so nice. We talked, she listened and before I knew it, I had everything (and more) that I needed. I showed her a few pictures of things I had just bought and she just hooked me up with the mattress, foundation, exact bed frame I wanted and the furniture to match!!! It was unbelievable! She was so kind and gave her honest opinion. I felt I was shopping with a friend not a salesperson. She was just down to earth!! Anybody looking for any kind of furniture and/or bedding, my opinion, definitely start here, and ask for Lana!! She now has a customer for life and so does Ashley Furniture. She is a huge asset to that store!! Also, a shout out to Fred for also helping me! Greatly appreciated the superb customer service I got there today! Thanks again Lana!! From a very happy, satisfied customer! M Smith

Fantastic store. Friendly staff and affordable furniture with great looks.

Lou did an amazing job at helping my mom and I find a bed set. His service was 5 stars, easy, and we will always come back here for furniture !!

Jordan Booker was great. He answered all of our questions.

We had a great experience with Michelle and plan to use her again if we need anything else.

Jason worked with me on price and did a great job explaining everything. Good experience

Lou and Jordan were awesome. They guide us to make the right decision.

Great job Jason hart

This was the best experience, Lou was amazing, helpful and kind. We are happy customers.

Jason was very helpful and answered all our questions. Thank you!

Yesterday me and my husband went to multiple furniture stores because our home is almost done being built and we are wanting all new living room & dinning room furniture. We walked in we were greeted which is expected since they make money off of people’s sales. The guy who greeted us was way to pushy & just a very rude vibe. We aren’t wanting something cheap and plan on spending a good bit of money to make sure the furniture lasts but honestly most of the leather furniture we looked at was so uncomfortable or just very cheap looking then was told the backs of the furniture wasn’t leather which was quite confusing since the cost was insane for the entire piece not to be! I’ve bought a lot of furniture from the past from rooms to go but wanted to try a different place out! Sad to say I won’t be coming back to an Ashley’s furniture! Also, for making money off of selling items you would think the customer service would be a lot better! I would just stay away and look elsewhere when it comes to spending your money

Over the years, I have been to multiple different Ashley locations (at least 4) trying my luck that the customer service may be better. So far I have had only one lucky interaction at the Roswell location. Our experience this time around coming in to purchase a specific piece at the Kennesaw location was nothing short of awful. The associate who was manning the front desk had a dismissive look at us as soon as we walked in and asked what I was in here for. I explained that I was sent to the location by their Roswell associates to see in person a glider recliner “in ivory and starting with an “H”;” to which he gave a smug look and said “we don’t sell any such thing.” I suggested again “can you look up because I was specifically told about this;” to which he insisted again that we don’t have any. It was clear he didn’t want us in the store. I can’t explain why; but 3 out of 4 such experiences seem like profiling at this point. I asked him again politely “if you intend for us to leave or walk us around to show what you actually have;” to which he reluctantly led me to a glider and walked away and started chatting with his colleagues and was not to be seen again. Utter lack of service attitude. And not for the first time that I have seen this at Ashley. They seem to have a sense of pride that they are the only furniture store in the country. Their loss as we ended up spending our time and money at American Signature and Restoration Hardware - both of which took pride in assisting us with our needs.

My salesperson was excellent, answered my questions about an online offer, and he sold me 2 faux leather recliners. Loved him!

Just Awful! How do you operate a furniture store with no one around to load furniture onto customer's cars? Tall, slim lady named Ariel t Kennesaw store showed me bad attitude. The tall manager with accent at Kennesaw store showed me a hurry up and buy attitude. Regional and general managers are hiding behind phone calls and emails. So I told my wife we are done with Ashley. Bought a bed recently and drove right passed them to Rooms to Go! Had a wonderful experience.

Jason Hart was very helpful and very pleasant to work with. If you go to the store,definitely ask for him.

excellent service and quality product

Julio is the best salesman ever. Kind, funny and patient. Will be returning to Ashley to purchase again. Thank you Julio for an amazing experience. We are very happy with our new furniture !

Todd was fantastic to work with over a several week period and he answered all of our questions quickly and directly with great communication. He was fantastic.

Todde provided excellent customer service and honesty when we purchased our sofa. Well definitely reach back out to him in the future!

Jordon was a delight to work with, if I need anything else I will definitely ask for him.

Staff is friendly and helpful. I never have look for help, almost immediate help seconds after entering the store.

Todde was polite and gave the space to look around, he was visible to make sure we were able to ask questions.

Todde is an awesome sales person. He’s very thorough and patient. We will be back for our living room furniture.

Todd was a really good worker very polite will come back again for sure

Pleasantly greeted right when you walk in, walked me over to what I was looking for, gave me my space. Quick and easy purchase.

My husband and I have been looking for new desks for our home office for a hot minute. We walked into Ashley furniture for the first time and just had the best experience! We found the perfect desks to meet our needs with the help of Jason. He was pleasant, helpful, and kind. I wish we checked out the store sooner, we’ll definitely be back!

Friendly service. Helpful, but not pushy. Large showroom to view products.

I entered the store with a specific living room set in mind. I had spoken on the phone with a sales rep and asked for him. He couldn’t be bothered walking to the front of the store. We met him near the set after getting directions from another associate. He was looking at his phone and texting the entire time. He said I needed to order it from another location for delivery in another town. When I called that store, I was told the set was almost double in price because this location had items as floor samples. That was never mentioned in our mainly one sided conversation. Very disappointing experience.

Jason Hart was very courteous, knowledgeable, helpful, and most importantly, patient!

Great customer service.

Jason helped us tremendously. He gave us so much information. We want an adjustable bed and determined our frame wouldn’t fit, but Jason provide us info that would help us get what we like and need.

Caleb was great and very patient with us while we shopped around.

Jason Hart is awesome and an excellent service team member .He has the patience and time to make sure you are getting what's best for you and your family...He knows his stuff .Top Tier customer service 👍and gave me some great savings that I couldn't beat anywhere else!!!! Update 11.28.2023 New visit today spoke with Brianna on needing additional rails for my footboard ..literally probably was the smallest purchase but Briana customer service was top tier as if I was spending a million bucks..she was so sweet...that let's me know no amount is too big or small for excellent customer service from her..I had my eye on a nice sofa inside store when I decided to purchase I'm coming back to her 💯💯💥 Brianna you rock !

Had some issues with my previous order and Preston was beyond helpful getting me the couch I wanted when I needed it.