Ashley Store | LaGrange, GA 30241

We had a great experience with the sales team. We got what we felt was a pretty good deal. The issues came with the shipping/delivery team. When they finally got all of order they delivered it but they damaged a piece and had to order another and would not bring the damaged piece (chest of drawers) which caused a major head ache storing clothing since we sold the old furniture once we got a delivery date. It took longer to get the replacement than the original order. The. We tried to file a warranty claim on a piece or furniture that was also damaged and we never received a response from the store. We gave up trying. I would recommend looking elsewhere for furniture.

I have always pay cash for my furniture when I go to Ashley this is the first time I have had this problem of ever hearing that I have to get something that I no longer want that was not in my possession at all, I tried getting my money back. They are forcing me to get a dining room set that I no longer needed which I called the next day after I purchased it before I received it or anything I have even called up there trying to get something else because I no longer needed the dining room set. All I got was I’ll call you back never received a call back , that dining room set is still sitting there. I have never heard anything like this in my life where you cannot change your mind about purchasing a item. I have had numerous different stories from the manager in regards to why I can’t get my money back, and none of it makes sense they don’t even go by their own policy when it comes to returns or refund the dining room set was not on clearance . All I wanted was my money back because I found one cheaper so now at this point, I feel like I’m just gonna take them to small claims court because people are entitled to change their mind.

Closed on Sundays?? Some people only have time to shop on Sundays.

I love that Ashley delivers their own furniture and not contract out. It made a huge difference in the 5 Star delivery. The men operated the adjustable platform w mattress thoroughly until the new king bed was positioned just right for full operation. What an awesome job! A great experience.

Bought 2 easy chairs. Got a super deal.

I would give 0 stars if I could. This place is terrible AVOID AT ALL COSTS!!!!!!!!!! Purchased a couch, bed frames, etc. it took half a year to receive the couch and it has been over a year now we still haven’t got other furnitures. The customer service is an absolute joke!! Every time we call to check the delivery status, the first thing they say is it should be delivered any minute when they actually didn’t check the status. How could you know if you didn’t even ask my name? They are terrible at their job. Never come here to buy a single thing ever again in my life.