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Ashley Store | LaGrange, GA 30241
Ashley Store
Store hours
Open today: 10:00 AM - 07:00 PM
About Ashley
The Ashley Store in LaGrange, GA represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
The Ashley Store in LaGrange, GA is committed to being your trusted partner and style leader for the home. This commitment has made Ashley the largest furniture retailer in North America with more than 1000 locations worldwide. No matter which Ashley Store location you visit, you'll find stylish, quality furniture that's just right for any room in your home. That includes many of the top mattress brands—including Tempur-Pedic, Sealy, Simmons, Serta, Stearns & Foster—as well as our very own Ashley Sleep mattresses, which offer superior comfort without the premium price tag. In fact, every Ashley Sleep mattress is subject to more than 200 quality control tests—because a great mattress makes a difference to your quality of sleep and even your quality of life. Your home is more than a house. It’s the daily moments and experiences you share that make it uniquely you. At Ashley, we celebrate being home with you. Our locally owned and operated Ashley Stores are passionate about bringing you the best value in furniture and mattresses for your home. Visit your nearest Ashley Store showroom today!
In-store offers
What our customers say
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Wonderful experience and loved our sales person. Louis
Jasmine was amazing and so personable
Very very helpful with my selections today. office staff with my payment made everything simple for me. Sailor was awesome!!!
Earnest was super nice and Ana has a great smile!
Staff was great, a world class job well done. Keep up the great work. Thanks
Staff was very helpful and very friendly.
Excellent service from Jasmine at the LaGrange.
Saylor was great and very helpful with picking out a sofa for my new apartment. Great deal and great person!!
Jasmine and Anna was great
Saylor was very helpful and professional. She answered all the questions I had and will be back because of this experience.
Saylor was very nice and helpful she met me at the door with a smile and helped me find a beautiful living room set.Very positive experience and I will be back!
Tina and Anna did a fantastic job with making sure we left with exactly what we wanted. Thank you ladies!
Ernest was a great salesman and was very welcoming and helped me understand.
Earnest did an outstanding job. Quick and easy.
Tina was awesome! She answered all questions and tried to help me make a decision on a sofa.
Saylor was great!!
Louis was very helpful and patient.
Very nice young man and very helpful in our search for new living room furniture.
Jasmine @ the LaGrange store was a big help to me. She let me know about the app that would help me design my space so that I could make a better decision on what furniture would work. Thank you for listening and giving me information to think about.
Tina was such an amazing person great personality..
Earnest is great
Earnest was very helpful and wonderful spirit.. Ask For Earnest‼️
Louis and Miss Anna helped us find a great sofa at a great deal. Could not have asked for an easier transaction.
Great customer service.
They were so nice and helpful! Was a great experience. If anyone visits this store ask for Jasmine she’s the best!
Saylor is awesome! She is super patient and helpful in finding just what we need.
Jasmine and Tony were great!
Great staff! Thanks Anna and Earnest. I was disappointed that what I wanted was not in stock, but they helped me order it.
They were very upstanding and helpful
Very helpful! Beautiful couch’s as well. I got a beautiful deal on a couch. Go to Louis when y’all get here!!!!
Fast, great customer service.
Earnest was very great and helpful.
Shopped with Louis today, very helpful, knowledgeable and personality. Will shop with him at Ashley's again
Saylor was amazing and helped me tremendously! I found the perfect couch for my new place! Anna was very kind and helped me through the payment process as well.
Earnest was the best salesman ever! Came to a couple of obstacles, and her never gave up!
What A great experience today at this store. Lewis spent over an hour helping us choose furniture for our condo and a new mattress! Tge manager also went out of his way to help on delivery! We will be back
Very pleasant and made it easy to find what I was looking for. Saylor was great!
Very Knowledgeable of the furniture, and very pleasant to deal with.
Saylor was a special and great sell lady
Earnest was a good sale rep
Earnest what great with us today excellent customer service ‼️
Very helpful with making sure we got what we wanted!!
Louis helped us make this an extremely easy purchase. We tried several couches and recliners from several stores. We told him the features and styles we were looking for and the first set he showed us was perfect and the one we decided to take home. I highly recommend visiting this store.
Tina is AMAZING! Love her!
Earnest took extra time to with me to make sure all of my questions were answered.
Saylor, Jasmine, and Tina are awesome to work with! Thank you so much!
Ernest and Ana were great quick and easy!
Lewis was great Anna was the best.
Salesman was helpful and knowledgeable about matresses
Luis was my guide through the store and he did a great job explaining everything and goodness knows I had a lot of questions and he was patient and walked me through the whole process.
Earnest was great and very knowledgeable
Louis was very helpful, knowledgeable, and easy to talk with.
I thoroughly enjoyed my visit to Ashley Furniture Store today. Louis was most helpful. I will definitely be back when I'm ready for my purchases. I recommend that you stop in for your home furnishing needs.
Jasmine was great! Will definitely be back!!
Great job
Earnest was great! Not pushy and informative
Great personality!!! Tina and Lewis!!!
Lewis, Tina,and Anna was awesome with there help and mad sure I got just what I wanted. Thanks so much 😊😚😊
Saylor and Anna are Awsome. They took time to help us and made sure we were happy with our decision. Very professional and knowledgeable. Great to see that Ashley hires only the BEST!
Excellent customer service! We are so pleased with our new furniture. Had an issue with our last purchase and they worked with us to resolve it and to purchase something new. I recommend getting the warranty — it paid off for us!
Louis was very knowledgeable and helpful!
Louis was amazing he showed us everything that we needed help with !!!!
Jasmine was great! Her attention to detail and taking care of my specific needs was impeccable. Jasmine took her time and went the extra mile...all the way down to measuring a table for me to make sure it would accommodate my living space. In a day where customer service is on the decline, Jasmine gave me reassurance that taking care of the customer is definitely a priority.
The salesman Earnest was very helpful in helping us find what we were looking for. He showed us many different options till we were able to find what we were looking for.
Very friendly and knowledgable
Great sales rep!
Louis was awesome at helping out without being pushy. They had a very large collection and worked with us on prices. Louis, the manager and secretary were all very polite and helpful!
Great service by Louis
Tina and Saylor were very helpful. Got us the perfect Loveseat, for a good price.
Louis was great!
Louis was very great he walked around the whole building with me and my mom
Saylor and Tina are awesome! You have to go to the Lagrange store if you shop at Ashley Furniture!
Jasmine and Anna was very generous and very helpful
Jasmine was a big help. Go see her!
Ernest was very helpful.
Very nice and helpful
Tina provided very informative information about my new home buying experience.
jasmine is the best help
Jasmine was a big help! Will be returning to make my final decision.
Great, friendly, helpful staff
Wonderful tinna she so nice thank you.
Jasmine was great. Highly satisfied with customer service.
Jasmine was a amazing person
Louis and Tina were awesome and very tentative and knowledgeable.
Always super helpful & friendly!
Wonderful service
Tina was great! Was able to meet our needs on everything we want! Can’t wait for our new furniture
Tina Gaddy was so informative and helpful. Be sure to ask for her when you come in. Great customer service
I would like to give a sincere thank you to Sales person Jasmine and customer service agent Anna. They were a dynamic duo in helping me with my purchase of 3 beautiful pieces of living room furniture. Jasmine was very knowledgeable about what was available in the store she wasn't pressuring me to make a purchase she showed me what was available, And patiently waited for me to make a decision. Anna was very efficient in completing my purchase. I must say it was a pleasure doing business at Ashley Furniture store in Lagrange.
Jasmine and Anna did an wonderful job! Go see them
Jasmine was wonderful! Go see her
I had an incredible experience at Ashley Furniture in Lagrange, GA today. From the moment I walked in, the staff was welcoming, knowledgeable, and attentive to my needs. Their professionalism and expertise made the entire process smooth and enjoyable. Their customer service exceeded my expectations. If you’re looking for excellent service and beautiful furniture, Ashley Furniture is the place to go. Highly recommend!
Great salesperson, suppose to look elsewhere but Jas !!
Was excited about my purchase- staff was nice helping me look around and make a decision. Went to check out and had some cash I wanted to put towards my purchase and the rest I was just going to put on my card. Would have thought that I asked the woman, Anna, at the counter who was doing my transaction to do me the biggest favor ever by her reaction to me trying to put some cash towards my buy. Delivery side is a pain to deal with. Still waiting three weeks later to get my purchase. Leaving vcms and emails daily to try and get my purchase delivered and when I finally got ahold of Shelbi today, suddenly they’re full for the day she said they could deliver for me.
Tina was very friendly and helpful very knowledgeable about what she was selling. Will definitely ask for her for all my furniture needs.
Tina was very helpful and patient with helping me with a sofa. I will ask for her to help in the future.
Tina did a wonderful job helping me look at den furniture! I have known for years because I taught her daughter in first grade!! She was so nice and friendly and helped me so much to find what I wanted!
Tony very helpful!! Tina did a great job. Told me features of product.
Very friendly and knowledgeable staff.
Jasmine was great helping us with our purchase. She was very curtious. Anna with the finance office was very kind and gracious. Highly recommend!
Tina was a great help. Super nice and friendly. I highly recommend Ashley Furniture and ask for Tina!
Anna and Tommy were very helpful and efficient in helping me find and purchase exactly what I was looking for. It was a pleasurable experience. Thank yous to both of them.
Tina was such amazing help!!
Tina and Anna were great. They made the process of buying a new recliner easy. They made sure I was taken care of and matched all my needs I was wanting in a recliner chair.
Today I went to Ashley Furniture in Lagrange Ga and spoke with Jasmine. She had great customer service. She went above and beyond to help me locate a living suite for my home. I was decided on the color so I advised I will return. Jasmine assured me that she will follow up to help me with this decision. I will be returning to this store because of customer service like jasmine .
I love this store my whole house is Ashley
Anna and Jasmin was great! Very knowledgeable and helpful!
Very helpful
Good Service
Very attentive staff, plenty of merchandise on the floor to choose from.
Tina is awesome 😊
Jazmine was wonderful, Anna help us too
Tony was a big help and attentive to my needs!!!!!
Jasmine was Awesome!
Jasmine was a great help. Go see her!
Tina was awesome and showed me many options. While I didn’t find what I wanted today, she now knows what I’m looking for and will be on the lookout as well as I will be reaching out to her if I find something that I like.
I'm really pleased with my purchase the staff was outstanding. Ashley furniture store awesome.
My experience here was very great! Found exactly what I was looking for and had great, quick help!
I was completely impressed with their professionalism and customer service. Highly recommended.
Jasmine was amazing and helped me with every question I had with a smile. I appreciate the time she took to make this a great buying experience when I’m ready I’ll make sure to find her & refer her to all my friends and family
Tina has been extremely helpful this morning for finding all that I was looking for in my new home. Dana Whitaker
Do not use! Payment is requested up front. And you don't get what you paid for. Piss poor attitude, very little help! If I could give negative stars I would.
Nick and Ms Ann were very helpful and patient when my mom and I came in.
Excellent service!
Tina...Awesome
Tony was very helpful!!
Very kind and helpful for many options, Tina was very kind
Tina Gaddy always goes above and beyond for her customers! She always has a smile on her face when you walk through the door.
Jasmine helped me tremendously! And the finance lady was awesome as well!
Jasmine was an excellent person to work with! She was such a big help I’ll definitely be back soon!
Tina and Anna were great
Tina was my sales associate along with Anna customer service credit associate and I got prompt friendly service.
Jasmine and Anna were fabulous to deal with! We bought a sterns and foster mattress and they were so patient and kind!!!!
Tina/Anna
Great and friendly!
Had a great experience and customer service with Jasmine.
Jasmine and Anna was very helpful.
We came in multiple times throughout the labor day sale and had help from Tina, Tony, and Jasmine. We came back on the final day of the sale and they allowed us to walk around and make our selection without feeling smothered like same sales places. In the end Tina helped us make out final selection. Anna checked us out quickly and easily. We are very pleased with their help and being able to shop local.
Jasmine is awesome. She has a quiet get it done demeanor.
We had a great experience. Jasmine was our sales associate and she was fabulous! She made sure we knew she was available but gave us space to look for what we wanted. Once we decided, she wasn’t pushy but very helpful to complete our purchase. And so nice! Everyone else we spoke with was kind and helpful as well. Definitely recommend!
Jasmine,Anna anfld Tony were awesome!! Great price, great deal.
Jasmine was extremely helpful in helping us decide on the perfect choice. She helped us navigate many options and gave great advice. Tony was extremely helpful and knowledgeable as well! Well organized store, clean, friendly, with a smooth and quick transaction. We had a fantastic experience!
Very grateful for the attention of the ladies Tina, and anna✨✨
Tina and Anna were the biggest help in helping us find a couch for our home! We are more than thankful for all the help and assistance we got!! We won’t do business anywhere else but here! Tina made sure we found what would be perfect for us and our home and answered any and all questions we had!!!
Tina and Anna very helpful.
Great Experience!
Anna and Jasmine were so nice! I enjoyed my experience I can’t wait to get my furniture!!!
Very helpful!
Jasmine was VERY friendly, helpful and not pushy at all! Great experience!
Friendly, acknowledged us when we came in.
Tina was exceptional! She’s helped us get great deals on the pieces we loved. There’s beautiful furniture for every room!
Love it got a 7 piece and dining room table really good value and friendly sales people I recommend going to Ashley furniture in Lagrange ga
Jasmine was amazing and the service was excellent 💕
So helpful and everyone is so kind! Mr. Tony, Anna, and Jasmine were fabulous and went above and beyond to help us out!
Tina is the best!! Everyone go in and ask for Tina!! She is informative, so nice and wants you to pick the best option for YOU and not just about a price tag! 10/10 recommend!
Tina was so kind and helpful. They always have great prices too!
Great customer service and quick delivery
Tina was great
Miss Jasmine was so kind and helpful in my decision to purchase my adjustable bed. If you ever need help at Ashley furniture call Jasmine. She goes beyond the call of duty to assist you, thank you Jasmine.
Jasmine is an asset to your company. She is so kind and humble. I loved enacting with her. She is an awesome salesperson.
JASMINE was a great sales person gave me her full attention and awesome information on the product I was looking for
Tracy was very Friendly and helpful!
Tracy is great! Very knowledgeable and helpful! Super friendly!!!
What an awesome experience. I was welcomed warmly by Ms Jasmine, she got my info on exactly what I came in for and was no pressure whatsoever. I placed my order and was out in 20 minutes thanks to the quick processing by Ms Annie. 10/10 customer service which is really hard to find these days!
Jasmine was a great help
Tracie was great!
Anna & jasmine was very professional and polite,and worked with me on finding a great bed for my child and it was simple
Jasmine, was very helpful in our search! Will return.
Tonya was very helpful today.
I like this place ! I recommend this place
I love it ,i recomend this place
Jasmine is the most friendliest and professional associate. She greeted me with patience and listen to my needs i will be back
Tracie was amazing! She answered all of our questions politely and she was very knowledgeable about the products she sold.
Tracie very professional
Tina and Anna went above and beyond to help us in our needs I highly recommend them I give them 5 stars
Tracey. Very helpful
Tina was such a great help!
Tracy is the best she was really great !
Tracie met us and showed us around, very helpful and knowledgeable! She was so sweet! I hope we get to come back SOON!!!!
Tina & Anna at the LaGrange, Ga store was delightful to work with. My purchase went effortless!! They went above and beyond to get the delivery date I needed.
Very pleasant experience!
Jasmine was very helpful
Tracy , Tony & Anna was great today
Saylor and Anna were wonderful to help me find and purchase this shelf.
Staff was great. Very profesional.
Excellent service every time I come in the store!
Great customer service! Will be going back. Manager was a big help.
Marty came out after work hours to help reassemble our couch after moving into town! We are very appreciative and will be using Ashley for our future furniture needs!
Tracy
Tracie is really great! She has help me a lot and i always look forward seeing her at Ashley!
Ask for Tina! She was so helpful.
Very helpful! Ask for Tina! She was amazing.
Tracie was wonderful. She was very helpful. We plan on purchasing our bed with her help.
Tracie was such a great help. We loved having her help us out!
Tracy was great
Tracy was a great help and owner
Jasmine was very nice and helpful
Tracie was very helpful!
Tracie was very friendly and helpful.
Jasmine, Tina, and Anna are awesome!
Extremely helpful
Jasmine and Tina they did a fantastic job! Very humble peoples. I recommend this place much. very nice peoples.
Great experience with Jazmine and Tina
Tina and Anna were great!
Jasmine was great!!
Jasmine, Tony, and Tina are a great team. I got the best deal ever. Affordable, nice and stylish. It fit my budget too! They were very professional and sought all my needs. I
Jasmine was helpful! A great shopping experience 😃
Tracy and Anna did a great job with answering questions, we are Really looking forward to using our new loveseat.
Tracy was kind and polite!
Traci was very very helpful even when they were about to close. Hope to be back soon!
Tracie and Anna were a great help.
Tracie greeted me with the biggest smile and hello. Ashley in LaGrange Ga. if your looking for a store that not only have furniture but very sweet staff.
Tracie is great!
Anna & Tina was very friendly and helpful . 10/10 recommend .
Tina Gaddy was wonderful and helped us find the perfect addition to our bedroom!!!
Tracy and Tony were in the ball. As soon as I walked in I told them my budget and walked out of the store with a smile and a mattress !!
Tracy was amazing
Tracie was great with everything we needed.
Tracie was awesome! She explained all the options and had a lot of experience and knowledge!
Tracy helped me a lot deciding my first furnitures! Definitely coming back for more assistance later!
Tracy was extremely helpful! She made me aware of all of my options for purchasing at the LaGrange store.
Lovely store & employees!!
Tracy was great!!! She was very helpful and she got me a great price!!! Everything went well!!!
Mrs.Tracy was very nice , and she showed me many options ….. Will be back to see her .. :) very nice
Tracey was awesome!!
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Tracie was very polite and helpful without being overbearing while I shopped.
Jasmine was GREAT!!
Nick was very professional and nice.
Anna was wonderful
Jasmine W. is a great associate that is very informative, patient and does her job with a smile. She allowed me to look around without pestering me every 2 minutes. If you're ever in Lagrange, stop by Ashley Furniture and ask for Jasmine and tell her Shana sent you! You won't be disappointed.
Anna &Tinna are great person and really nice
Miss Jasmine and Mrs. Anna were both very helpful with me.
Jasmine was great a person to talk with
Jasmine was a Great salesperson with a Great smile and Great personality. I recommend anyone in the market for furniture, come see Jasmine at Ashley’s in LaGrange, Ga. You won’t be disappointed.
Jasmine was great salesman
Jasmine was very nice and very helpful
Great Service
Jasmine and the rest of the team did a great job. Very knowledgeable and responsive. Thank you for the help.
Tony was great
Thank you Tina for helping me today, very good job!!!
Great experience and fast!
Jasmine and Anna were extremely professional and on top of things.
Great experience
Tracy and Annawere fantastic to help me purchase my furniture. Very friendly. Thank you so much
Tracey was very sweet, helpful and knowledgeable. Appreciate the help!
Great experience ! Tracie was super helpful and sweet!!
Tracie was extremely helpful. So friendly and patient with all our questions while giving us space to talk things over with each other.
Mr. Tony was awesome, from start to finish he was very knowledgeable and patience.. Go see them..
Tracy was great! She was very friendly and helpful
Tracie helped me see good furniture. Very helpful!
Tracie was amazing! Great help!
Awesome experience Louis the sells rep was nice and knowledgeable and patient with me. Our CSR Anna is sweet and has great customer service
Tracie was very pleasant and attentive to all of our questions. Extremely nice and friendly!
Tracie was great! She showed us around but wasn't pushy and gave us the space we wanted. She's very friendly and helpful.
tracie was absolutely super sweet and got us some good prices def ask for her when you come in
Worked with us to get payment where we needed it. Great furniture buying experience .
Great selection and amazing staff. Thank you Tony and Anna!
Jasmine was a pleasure she made the process easy.
Jasmine has awesome customer service. Was very pleasant to work with.
jasmine help me she did good job
Jasmine was so nice and the process went so smooth. Thank you for all the help!
Nick and Anna were very friendly, professional and helpful.
Outstanding customer service! Miss Tracy and Miss Anna made the whole experience wonderful!
I was in the Lagrange store and Jasmine and Tina took very good care of me! A very special experience, they were very knowledgeable with any questions and so patient and kind. Thank you so much for taking care of me!
Sales person Traci was amazing! Everything was smooth and easy with my financial advisor Anna. They made my visit and purchase pleasant.
Purchased furniture for our home after relocation. Miss Tracie and Miss Anna made the whole experience pleasurable and fun! Will always come back to shop due to the fact they made us welcomed and valued.
I went inside this store location to order replacement screws.Tony took down my name ,telephone number, part number and etc but never called me concerning the help I needed.He even suggested going to Home Depot instead of ordering replacement parts.However, I was able to get the help I needed from the Fayetteville location.They were kind and helpful even shipped the replacement parts directly to my front door via Fed Ex and free of cost!
Walked in the store while on a phone call and the lady working proceeded to have a full on conversation with me while I was in the phone and made it obvious I couldn’t talk at the moment. Then followed me around while I am still on the phone call and kept trying to talk to me. Will not be going back and will be ordering online.
Tracy was wonderful! She helped get us in and out with the best service. We will definitely be coming back to see her with any of our furniture needs!!
Great customer service. It was a pleasant experience to not be hounded as I shopped and when I need help someone made them self available.
Ashley was fabulous!. Friendly Full of information. It was an awesome experience. She is real keepwr
Jasmine is very knowledgeable, shows great patience and kind. Ask for Jasmine when you're ready to purchase your furniture items. 💯
We had a great experience at Ashley in Lagrange. They had everything we wanted to see and Jasmine was so helpful. It could have not been any better.
Jasmine was amazing absolutely great experience
Lovely experience! Super easy in and out!
The first purchase went well, we had put the delivery off because of waiting for the house to be completed. My wife called after our house was bought and attempted to get in touch with the salesperson, then manager, no one returned phone call. My wife was interested in more furniture, and set up the delivery date. After no one called my wife went on line to purchase from the on line site, come to find out they are not connected to the store. So I then called to set up the delivery and must have gotten manager on a bad day because she said the salesperson was put with Covid and her son had medical problems and she was out for weeks. I asked Do you not a have a process where someone can return phone calls. This did not go well, the furniture was delivered and several pieces were missing, so I finally went to the store on March 5 and picked up the items the lady was very nice and helped me with my items( different lady). Things to be aware of, make sure everything is documented and signed for and is in stock. The Ashley on line is not part of the stores and Ashley sells to other vendors, big lot, and others. So make sure you get warranty, in writing. The delivery service is or can be third party company. Make sure you get in writing they will set up Everything purchased. Then the original window of deli could be off, part of our furniture was delivered at 8:30 p.m, The delivery person messed up one bar stool and said they will have to send out repairman, three days no phone call. I truly hope your interact service is better than mine was!! Maybe they have learned!!
Amber was super helpful and extremely nice.
Deamber was very helpful, great customer service even when we changed our minds a few times. We will definitely come back to see her.
Tracie Heath was amazing and super helpful!
Lyn was so great and was VERY patient with my kids. I would come back to see HER again! Thank you Lyn
Lyn was very knowledgeable and very helpful. Made the furniture buying experience easy. Looking forward to have the new living room complete.
Great experience…Jasmin and Anna were very helpful and friendly. And provided the products I wanted.
Malcom and Anna were a great help and made sure we received the best deal!
Mrs. Lynn and Mrs. Ann were amazing!! 10/10
(Translated by Google) Tracie, 🧚♀️ Tina (Original) Tracie, 🧚♀️ Tina
Amber was great! Very sweet and detailed about our questions.
She was very helpful and a great help.
My experience in the store was great. The staff was very pleasant and friendly. The problem begin when the furniture was delivered. The customer service is horrible. They were not on time and no one called to inform me. I had to call for them to tell me that they were 3 stops away. When they got there there was an essential part of the furniture missing and they promised to deliver it on the following Wednesday and that did not happen. I called again and the didn't deliver that day. I talked to the staff at the store and they were going to bring it on Friday and no one called or delivered it. We are still waiting meanwhile I am being charged daily interest for a bed that my grandchild can not use.
Service at the store in Lagrange was excellent. The warehouse in Prattville however damaged the wedge part of the sectional and refused to deliver it separately without charging me a $160 delivery fee so I rescheduled delivery to avoid having to pay them for their mistake. Then, when it was delivered, the delivery guys were excellent and informed me and their supervisor immediately when a rip on one of the consoles was found and made sure a new console was ordered before they left. Then, after 2 weeks of no updates from the warehouse on the status of the new console, I called the franchise's central office in Prattville and was informed that my console hadn't arrived at the warehouse and that, when it did, they wouldn't be able to deliver it because my console was essentially going to be held hostage by the new finance company until the old finance company that they had bought out sent them complete file on a complete customer list. So today I went back to the store in Lagrange and paid the total amount due on the sectional so that when the console did finally come in, it could be delivered promptly with no strings attached. And, with the situation now in MY favor, if the people in their Prattville office try pulling any more stunts, THEY will be owing ME money. Because, depending on how comparable the level of rude customer service in the Prattville office is to the rudeness I received the first time, I will be likely to end up charging THEM a storage fee, a delivery fee, a legal fee,as well as any other halfway plausible fees i can come up with if I keep having to put up with these needless roadblocks.
It’s a must you come see the team. Jasmine was great. Please go see them you want be disappointed.
Wonderful experience with Ashley in LaGrange. Lyn, Anna and Sabrina were fantastic. Thank you all for your help!!
Great experience
Ms. Star was excellent service person.
Had a great experience in this store. Purchased a recliner for my husband for Christmas. Thanks Amber and Sabrina for all your help.
Thanks to Sabrina and Anna for there wonderful help.
Amazing knowledge of products and seamless financial services..Jasmine..anna...Sabrina....they are the best....
Love the selection, great furniture, always have quality products
Mrs Diana and Mrs amber was really helpful and honest when helping us pick out our dining room table
These women were excellent to work with!!! Friendly and honest. Anna and Star are the best!
Lynn and Ana were great help for my purchase, very friendly
Great job by Star for helping us pick out and ordering our furniture. She is top notch.
Every one I met as soon as I walked through the door was helpful, professional and very friendly. They not only wanted me to be happy, but wanted to make sure I saved money as well. They have gone up and above to make sure my wife and I were very satisfied with our purchase. They also went up and above on the financing. I will not look anywhere else but Ashley Furniture for all my household needs. I strongly recommend Ashley Furniture to anyone in the market for fine home furnishings. Tracy , Tina and Sabrina are Awesome! Please ask for them at the LaGrange store!! Ask for Tracy, Tina. and Sabrina at the LaGrange store, they are Awesome!
Quickly found exactly what we were looking for and had a great customer service! Thank you, Tracie Heath for your help.
All of the staff at this store were super helpful. They are friendly and make you feel right at home. I love my new table and will definitely shop with them again.
Excellent, the sales lady who help me was very helpful an help me find what I was looking for.
Amber and “Jersey” are amazing. Both went above and beyond to help us find the perfect recliner in record time!
Couldn’t have asked for a better experience! Mrs. Lyn was very patient and willing to answer any questions we had while purchasing our new couch!
Mrs. Lyn was fantastic! Helped us make the best decision on which piece of furniture we wanted!
Starr and Amber were amazing!!! Thank you for all of your help today!!!!
Anna and Star helped me get the chair I wanted for years and made it so easy for me!
Star was the best and helped us find all the right furniture:)
Very helpful
Star was very helpful and patient. Wonderful customer service.
Tracey and Ana we a great help in picking out and purchasing our couch
Our experience was great! Tracey helped us decide on the perfect couch for us! Excellent service and great quality furniture with so much to choose from!
Such a pleasure to work with
Tina and jasmine we're awesome 👌 Go see them!
Great experience at Ashley’s! Thanks Tracy.
Star is the best ever. Took a picture I gave her and helped me find the perfect bar stools.
Deamber was such a wonderful help! She made the experience great! Everyone was very helpful!
Great customer service from Tracy and Tina. Thank you
Amber and Tina were both amazing and very helpful. Wonderful service.
Jasmine was wonderful. The manager also worked her magic. They are there to serve their customers.
If I could rate this place a zero I would without hesitation. My family and I were walking around the store one of the workers kept following us and while we were leaving tje same woman and another lady were chasing us out asking why we didn't buy anything. It was really creepy and concerning. I would not recommend this for anyone.
Mrs. Lyn was very helpful and super nice. She helped us find everything we needed. Great experience. Mrs. Star was great at assisting us as well.
If you want to have an exceptional buying experience at Ashley Furniture in LaGrange, Ga then Ms. Amber is your girl! I have worked with her for several purchases and she never disappoints! Ms. Amber pays attention to detail, listens to what you’re looking for and has extensive knowledge about the furniture industry. Go to Ashley and ask for Amber! Thank you Amber!
Deamber Patterson Was fantastic from start to finish and even got me a great deal on a bedroom set! We will definitely back for more furniture soon!
Very friendly staff . Great pieces and prices with the Labor Day sale . The sale assistant Amber at the Lagrange store was very helpful , knowledgeable and friendly. I’d definitely buy from Ashley again .
Excellent environment...with friendly employees and very knowledgeable of each position held. This furniture store will make you shop to drop. An outstanding furniture setup in each department.
My daughter was looking for a bedroom set that apparently became discontinued. The sales team was awesome. They were able to assist us by gathering pieces of this set and providing us with alternatives for the dresser which couldn't be found. This sales team worked beyond any other store I've experienced. I hope the delivery team is comparable.
I purchased a dining room suit right before covid, 2 of the chairs were damaged and their delivery team noted it; I have been talking to Tony; he still hasn't got my chairs or replaced them. What's even worse; every time I call, they pretend he is not there and they will have him call me back. Still waiting on his return call! I have purchased from them in the past but will never again. I am going to continue to call until they replace my chairs or get me 8 new chairs. Very bad business.
I bought a dining room table from these people and one of the chairs broke and the general manager told me that they have a warranty on it and I told him to replace and now they refuse to do anything about it but yet I'm stuck making a payment every two weeks on this cheap ass shit. Save yourself the time and go somewhere else and also to top it off, I tried to cancel my order less that 24 hrs of ordering it and they told me that I could not cancel my order. How do you refuse a cancel if it's less than 24 hrs!?!
We had a great experience with the sales team. We got what we felt was a pretty good deal. The issues came with the shipping/delivery team. When they finally got all of order they delivered it but they damaged a piece and had to order another and would not bring the damaged piece (chest of drawers) which caused a major head ache storing clothing since we sold the old furniture once we got a delivery date. It took longer to get the replacement than the original order. The. We tried to file a warranty claim on a piece or furniture that was also damaged and we never received a response from the store. We gave up trying. I would recommend looking elsewhere for furniture.
I have always pay cash for my furniture when I go to Ashley this is the first time I have had this problem of ever hearing that I have to get something that I no longer want that was not in my possession at all, I tried getting my money back. They are forcing me to get a dining room set that I no longer needed which I called the next day after I purchased it before I received it or anything I have even called up there trying to get something else because I no longer needed the dining room set. All I got was I’ll call you back never received a call back , that dining room set is still sitting there. I have never heard anything like this in my life where you cannot change your mind about purchasing a item. I have had numerous different stories from the manager in regards to why I can’t get my money back, and none of it makes sense they don’t even go by their own policy when it comes to returns or refund the dining room set was not on clearance . All I wanted was my money back because I found one cheaper so now at this point, I feel like I’m just gonna take them to small claims court because people are entitled to change their mind.
I love that Ashley delivers their own furniture and not contract out. It made a huge difference in the 5 Star delivery. The men operated the adjustable platform w mattress thoroughly until the new king bed was positioned just right for full operation. What an awesome job! A great experience.
Bought 2 easy chairs. Got a super deal.
I would give 0 stars if I could. This place is terrible AVOID AT ALL COSTS!!!!!!!!!! Purchased a couch, bed frames, etc. it took half a year to receive the couch and it has been over a year now we still haven’t gotten other furnitures. The customer service is an absolute joke!! Every time we call to check the delivery status, the first thing they say is it should be delivered any minute when they actually didn’t check the status. How could you know if you didn’t even ask my name? They are terrible at their job. Never come here to buy a single thing ever again in my life.
Big thank you to Neisha who helped us find a bed!! She went above and beyond!!
Went in to get a simple box spring and frame. Took WAY too long. The lady that waited on us treated my disabled mother like a mentally deficient child and repeated herself far too much. By the time we left I was ready to scream if I heard sweetie or sweetheart one more time. Never shopping there again.
Our sales lady Amanda and the Ashley Team was super friendly and helpful.
After ordering a sectional that didn't arrive before my daughter moved from the area, the store refused to refund her from the LaGrange store but recharged her from the Jacksonville store where they told her the original order would be canceled. She has now been charged twice for one sectional and neither store owner (since they are franchised and do not care about what happens to a customer outside of the immediate sale) will resolve and the corporate care line won't answer the phone. Have sent a letter to the CEO and Better Business Bureau. Have little hope it will be resolved.
Oh my, I went to Ashley for new living room furniture. I walked in and I was in immediately impressed with the variety of beautiful furniture. I saw what I wanted within ten minutes of being there. The saleswoman was very attentive not pushy. Beautiful furniture and accents!
Very good experience friendly atmosphere and a large amount of furniture very helpful personal.
Absolutely horrible customer service. We ordered a couch from them in May and still have not received it. We know someone who ordered the exact same couch from a different Ashley furniture location in august and received it by the beginning of September. Are in the process of canceling the order but the manager claims he does not know if he can do that and we will have to speak with the owner. However everytime we call in the owner is not there. He also claims they do not cancel orders however Ashley Furniture offers cancellation until the item is in the customers possession. They are very unprofessional. Highly advise not purchasing from this store.
Save yourself the drive and take a match to your cash at home. I can't return something due to Covid? I was told to "sign here and here" but never told to read any paperwork and express that I understood what I was agreeing to. I was never given any protective sheets as I sample several different beds and pillows. Staff walking around with no masks but they can't accept a return because "Covid." I'm fully vaccinated and was the only person wearing a mask inside to the best of my knowledge. And don't fall for the typical, "I'm just an old, soft spoken woman that wouldn't hurt a mouse" facade. She tries to put on a display of sympathy while not even trying to fake any effort of customer service. Let it sit and use it as a display model? Nope, can't do that because Covid...even though I put my head on 6+ different pillows. Offer to sell a different one at wholesale or even any form of a discount? Never crosses her mind. But they will tell you that they've never had a return of the product. Oh really?! Oh, it's because you don't take returns or exchanges, how beneficial to the business. Any movie you've seen where the grandmother is exposed as the antagonist behind a Werther's Original stained smile will give you an idea of what you are dealing with. They emit an "aww shucks" persona while mentally telling you to get a cacti colonoscopy.
Save yourself the drive and take a match to your cash at home. I can't return something due to Covid? I was told to "sign here and here" but never told to read any paperwork and express that I understood what I was agreeing to. I was never given any protective sheets as I sample several different beds and pillows. Staff walking around with no masks but they can't accept a return because "Covid." I'm fully vaccinated and was the only person wearing a mask inside to the best of my knowledge. And don't fall for the typical, "I'm just an old, soft spoken woman that wouldn't hurt a mouse" facade. She tries to put on a display of sympathy while not even trying to fake any effort of customer service. Let it sit and use it as a display model? Nope, can't do that because Covid...even though I put my head on 6+ different pillows. Offer to sell a different one at wholesale or even any form of a discount? Never crosses her mind. But they will tell you that they've never had a return of the product. Oh really?! Oh, it's because you don't take returns or exchanges, how beneficial to the business.Any movie you've seen where the grandmother is exposed as the antagonist behind a Werther's Original stained smile will give you an idea of what you are dealing with. They emit an "aww shucks" persona while mentally telling you to get a cacti colonoscopy.
I’ve waited 6 months for my order to come in. Asked as a little show of customer service for the portion of my order that is here to be delivered. Was told I could wait (even longer) for the remaining item to come in and he could deliver all of it or he’d deliver what is here and I could pick up the remaining item myself when it arrives. I’m sorry but after waiting 6 months I shouldn’t even had to of asked for delivery that should have been a given. #customerservice
I am very disappointed in This store . The workers did not help me . I was waiting on my bed set for almost a year . Then when I went to cancel my order they refused at first but wanted to charge me a processing fee . Terrible. Bad for business. I eventually canceled and got a bed set a 2 weeks later from another place . Just don’t waste your time . This is nothing personal but would you be okay with waiting almost 7 months for a bedroom set ? No I didn’t think so . TAKE YOUR BUSINESS ELSEWHERE!
Thank you Ashley Furniture for taking care of your customers.
Nice people with good service.
Do not order from this furniture store I purchased furniture in February it’s June 28 and I still haven’t received my item
Real nice furniture and reasonable prices
Really nice furniture but the wait time to get your furniture is really long. Ordered mine in March still waiting on four pieces of furniture
Nice people, but long build times. They do not have inventory on site. They order the items and deliver.
Great people but darn takes forever to get order in
It's a huge store. The person that catches you at the door will follow you around so hard. You don't really get to take it all in and talk privately to your spouse etc. Not everyone knows exactly what they want after they walk in and see all the options you offer. The price was great though but weird. Had to spend 2,000 to get the 50% deal and could finance it. So they hit you with that after you like an item! All in all. We bought a set lol and we won't get it for another 4 months!
Tracy helped us 100%%!!!! The 5 year warranty is great!!
Bought a recliner from them in November of 2019. In October of 2020 the recliner arm stop working. It's covered under warranty and I was told they were ordering the part. Here it is in March of 2021 and because of "covid" I still have a broken recliner with no answer when it will get fixed!
Friendly folks
Very nice furniture. Employees were very eager to help and very nice.
Only two stars because the couch came in good condition at a good price but it took a month longer to be delivered then they said it would. Ended up having to wait two months for this couch...
Went to purchase several items. They were not in stock and the wait for delivery was a long time. Salesperson was friendly and helpful.they do not sell floor models on most pieces
Do NOT buy from this store! The salesman lied to my mom and I and said she had 7 days to return if she didn’t like. The wrong furniture was delivered and they will NOT return it! They have an absolutely NO return policy!! Shop in Columbus where there is a return policy! See pix of Columbus return policy!
I would NOT buy furniture from this particular furniture store. The salesman lie about a return policy and when you call they say All sales are final with NO return policy. Shop in Columbus at the Ashley Furniture store where you have 7 days to return furniture. The manager was very rude to my wife when she called for her mom.
I would not buy anything from the LaGrange store!! It is privately owned so you do not get any of Ashley Furniture's return policy! The sales lady lied to my mom & I. She told us they have a return policy of 7 days after delivery. It's not true!! Now they are blaming Covid! If you want Ashley Furniture then please purchase from the Columbus store where you can make exchanges or returns!! The owner will not even return our calls! That's shady! The manager was so rude to my widowed mom!! I wish their was half a star! See pix below for Columbus, GA return policy! If you buy from LaGrange you get nothing!! No exchanges or nothing.
I cannot say enough good things about this place. We were instantly greeted with warm smiles and welcoming attitudes. Sales Representative, Amanda, and who I believed to be the store manager, Tony, were extremely helpful during our time at the store. Amanda was very patient with us and answered all of our questions. Tony made us feel very appreciated for our business. They both had great customer service and an even better attitude. I highly recommend shopping at this Ashley's for any furniture or décor needs.
The staff was extremely helpful and friendly! We will be back soon! Thanks, Christopher and Amy Holloway
Nice greeting and my helper did the best to help me find just what I was looking for thanks Ashley furniture ❤️
Stacey, the sales associate had us to lay on many different mattresses with different styles of frames. She was very knowledgeable, personable, and concerned with exactly what we wanted in a new mattress. After close to two hours of work we decided on exactly what fit our needs at this time in our lives. Thank you for having dedicated people who still believe the clients satisfaction is their reward. The Morman’s
Stacey is so wonderful she was extremely helpful. Gave us options helped us stay in our price range. She allowed us to have a great experience!
Stacey is great to work with. She’s very nice and is so helpful with finding me what I need.
We purchased a table from here, with their "50% off sale" that's always ending that same day but stays going on for several weeks. We received our table but it was a grey table when we ordered a brown/grey table. Not only this but the lid of the table (a lift top) was VERY bent, the drawers (which you could hardly pull out) were uneven! The overall quality just looked terrible compared to the one we looked at in store. We brought it back and had the tables next to each other (wish i took picture) they were as different as day and night. The man (who I assume was the owner?) Was extremely rude to us and came out ready to argue before even seeing the tables. When they were together he kept making excuses, "all lift tops are bent" "that's just the model of the drawers" "theres going to be color variance" I understand those statements can be true but it was severe in this case. I asked for a refund because I was upset over his terrible attitude towards us and he refused. They at least switched the tables out with the floor model we looked at, but at this point I'm not longer going to enjoy my table because its tied to this negative experience. I was planning on furnishing my families new home here, but I certainly will never go back to this store. They are not at all focused on customer satisfaction or even doing the right thing. The sales associate was very nice and helpful though, she was very patient with us in choosing the table, just a shame they sent us garbage.
Anna is very professional and helpful! Pleasure doing business! Jazmine was an excellent sales associate! I will continue to do business with Ashley Furniture in LaGrange, GA.
The staff were very friendly and helpful. I am so excited about my new Living room furniture!
Got a great deal! So far, very pleased with purchase. Thanks so much!
We were pleasantly surprised to walk in and everything in the store was 1/2 off thru Monday. I had priced the same sectional at another store just yesterday and it was $1300.00 more than at the LaGrange store. There was no pressure to buy and the sales lady was very nice and helpful. Next time I need another piece of furniture I will be going to the LaGrange store!
Great sales person had issue with one fi nance and manager helped get it done! Love the furniture!
Friendly...great prices...easy to work with...thank you Stacey!!!
Went to the store to find livingroom suit. They were out of stock. Sales Lady helped us find a different set almost the same different color and zi love this color better. Thanks
Excellent greeting . Enjoyed touring as well as shopping. The sales person was very professional and warm. Enjoyed the experience and have no doubt that I’ll utilize Ashley’s again .
Stacey was great. We love our furniture, and she was patient with us as we decided.
This experience was much better than it has been in the past. Candice was an awesome sales associate..she was very knowledgeable and patience..her ultimate goal was to sell and customer service she exceeded in both areas.. If it wasnt for her I would have left without the purchase...
Currently waiting time for furniture that I purchased back on December 04, 2020 does not have estimate delivery schedule. Contract states up to 12 weeks, not + 20 weeks or more.
love to window shop
Amanda S. was knowledgeable about the inventory, furniture dimensions, and shipping availability. I briefly described the loveseat I was searching for, and she took me straight to what I was looking for. It was as if I had shown her a picture. She was pleasant, and friendly. Her smile, knowledge, and total lack of being pushy made my experience enjoyable. Thank you, Amanda! Sharon T.
Candice was very helpful. It made my decision very easy to decide on what I want. She is very knowledgeable of the job and she knows her styles of each piece of furniture. She asks questions so that she can help you choose the right style, color, frame, look on furniture that is perfect for me and my home. Thanks Candice!! You are awesome.
Tracy was an awesome salesperson. I purchased 3 beds and a recliner. I definitely will be going back!!
Traci was a wonderful experience she listened and made my selection a breeze. I love Ashley’s Furniture!
It was a wonderful and fast experience!
BEST furniture store in Lagrange... Kellie, bless her heart, work on her birthday and saved us a ton of money...Very polite and courteous... Had a wonderful sense of humor.....I could tell she really cared about our concerns....VERY PROFESSIONAL......THANKS KELLIE
Tracie. Our sales lady was awesome and very helpful. We shopped all over town and Ashley won our business largely because of Tracie. Thank you.
Will sell you the faulty display furniture for the same price as new ones without letting you know until it’s paid for and delivered to your house. You’re better off driving out of town to find a good furniture store that conducts fair business practices.
Good customer service, great prices, and love the different styles to choose from.
Our sales person was very helpful and gave us space to look around. She was very knowledgeable of the furniture and accessories. A very good experience. Thanks
The employee was very helpful and very polite. We are going to get a recliner from them
Horrible experience with Ashley’s Furniture in Lagrange,Ga. We have always shopped in Opelika, Al at Ashley’s and will be a returning customer to Opelika for obvious reasons! The one time that we decided to shop with Ashley’s Furniture in Lagrange,Ga, it has taught us a huge lesson! They were rude, delivered damaged furniture, and we had to make the call each time to check and see “when” and “if” they will be delivering our furniture. We have yet to receive our furniture and we ordered back in May. Make the drive and shop in Opelika ,Al because they are professional and their Customer service is great! Lesson learned.
I had an amazing experience at Ashley furniture. Picked out my new couch and love seat.
Got an unsolicited text asking for a review from a store I have never even shopped at. Soooooo..... I am not happy about that. So shove off knuckleheads.
We were able to look at the recliners and chose the very first one which fits me perfectly. Our gal who help us was not pushy just was able to identify the type of chair I needed.
Great customer service, everyone was very delightful and helped us get exactly what we needed.
I stopped to look at beds and bedroom suites. Was promptly greeted and directed to the right area of the store. I found the perfect bedroom suite and at a great price. Ashley always has good quality and good prices. My sales person was very knowledgeable and professional and took the time to listen to what I was looking for to fit the style of my home. She did not pressure me! It was a really nice store and I will go back. I have bought a lot of furniture through the years from Ashley and always have been pleased with the experience.
Great folks. Work with you to get you what you want
A wide selection of furniture. We found just what we were looking for. The saleslady was friendly.
Great store and good prices.
Amazing customer service - My customer service rep: Stacy Thank you so much for your assistance❤️❤️
I was very pleased with the Customer Service that we received from Amanda. We also were able to get an excellent value. The store has a great selection. The only reason for the 4 star review is the store hours made it extremely difficult to shop without taking off work.
Fun salesperson, Stacy! Fabulous ideas and put me exactly on point to what I want to accomplish. I bought a nattress 10 minutes into our tour! Definitely coming back....
Very knowledgeable and professional sales person. Great experience!
They’re prices are quite higher than most Ashley Stores and online..and they aren’t willing to match the pricing. I didn’t ask for better pricing, just the price that I can order online myself. Won’t be returning to this store, I refuse to pay more for the exact item. $90 per piece of furniture is worth the drive to Newnan.
So many choices. Salesperson was very helpful. Everything has to be ordered! So beware of that. You can't have anything in there right now.
Great service from all involved. Stacy was so helpful and patient with us and that meant a lot. Everyone worked very hard for us and I would recommend that store to everyone.👍👍
I ordered my entire bedroom suit effortlessly and appreciate the service I received. No hassle.
I love Ashley Furniture Store. Everyone is always friendly, helpful and quick! Stacy & Tina are awesome!!! I will always buy my furniture here! Thanks, Langley Ennis
Fast and friendly services
Great time there and thanks for your services
Very helpful and easy to work with! We will definitely be back!!
My sales associate Saylor. She was great she helped me to get my purchase made with no problems. Thanks Marchia😀😀😀
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0% interest for 72 months^° with select mattress purchases - In-Store Only
On in-store purchases of Tempur-pedic® or Beautyrest Black® mattresses made with your Ashley Advantage® Synchrony credit card at participating locations from 10/29/2024-12/9/2024. Equal monthly payments required for 72 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in required monthly payments.
^°Not combinable with other offers and discounts. Qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and related optional debt cancellation fees, and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the amount financed divided by the number of months in the promo period, rounded up to the next cent and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the amount financed within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: As of 7/16/2024: Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum interest charge is $2. Subject to credit approval.
