Ashley Store Lithonia, GA (Stonecrest)

My experience with Ashley Stonecrest was nothing short of the BEST!.. Ricco, was amazing at putting together what I needed.. and made sure everything ran smoothly!.. He’s a hard worker and one of the best!.. See Ricco for you household needs

Excellent transaction. Quality price for quality products..

Mikael was very very Good! So professional and willing to make sure I was satisfied!! She is a Really good sales person!!! She has MY vote.. GOOD JOB!! LESLIE YOUNG

Sloppy order , wrong color, damaged and return process dragged out !!!!

The only positive experience was the Sales team. It's been delay after delay with delivery. I was willing to accept the initial compensation for the 1st delay, but after the 2nd time it was delayed I decided to cancel all together. I called to cancel on 1/9 and was forwarded to the cancelation department. I was told I would receive an email with the confirmation of cancelation, and a refund request would be processed back to the form of original payment. I never received it, and today the order was still showing active. I've called customer service twice today. They have not been able to get in contact with the cancelation department both times I called. A ticket has been opened, and now it may take 24-72 hours until I hear back from the cancelation department and another 5-7 business days until the refund is processed. This is unacceptable, and I will never purchase from Ashley Furniture again.

We came in looking for something specific and found it. Ricco’s customer service was amazing he was knowledgeable and accommodating when ever we had questions or concerns. Great experience!

Mikayla , was excellent. She answered all my questions. It was a pleasure working with her.

Yes, Ricco was excellent with presentation and answered all our question with no pressure sales. We’re purchasing a bedroom set And a living room set. This was our first time in the store and we were amazed at your prices and selections. This will be our go to store to get all of our home furniture. Thanks again, Ricco

We had a great experience with Fay. She was informative and professional. She helped us buy a couch and customize it to our liking.

Go see Ben Cornelius and Mikayla Tarver! They will help you get your home together and sleeping properly! Very professional, kind and attentive. They are the best. StoneCrest location.

Ashley was very helpful ! She also watched me sit on 200 couches and smiled at me the whole time with great feedback. Better than my husband! Gave me great feedback and helped me narrow down choices while I was getting anxious from not being able to make a decision 😭🤣🤣 Thank you, Ashley

Sales Rep Ricco Brown rendered expert knowledge about everything + excellent customer service.

Knowledgeable salesman who was able to effortlessly navigate us through the store and guide us to what best suits us for style and budget. Happy with purchase process. Waiting on pickup date which is a tad delayed.

Not professional

Hands down some of the best customer service I’ve had. Keyshly was friendly, easygoing, and full of personality—it felt more like hanging out than just a transaction. 10/10 recommend!

Mikayla was so helpful during my experience purchasing a couch. I would recommend her assistance to anyone looking to buy furniture at Ashley’s.

Mikayla was very helpful and informative. She made the process a breeze

I worked with Calvin on my purchase of a leather reclining love seat. He was friendly, knowledgeable and helped explain everything. I am very pleased with Ashley.

This has been one of the most unacceptable and frustrating customer experiences I have ever encountered. To be clear, the sales team was professional and helpful. Unfortunately, everything after the sale—specifically the delivery and so-called “white glove” service—has been an absolute failure. The mattress and bed frame were delivered on the promised date; however, the base was not. While the white glove delivery team was still in my home completing the setup, I immediately contacted customer service regarding the missing base. I was informed by the representative that the item was on backorder and that there was no confirmed delivery date. Despite repeated assurances and multiple promised delivery dates, the base was not delivered for nearly three additional weeks. During this time, I was forced to sleep with my mattress on the floor, which is completely unacceptable after paying in full for a bedroom set and professional delivery and installation services. When the delivery team finally arrived with the base, it was immediately evident that they did not know how to properly assemble the bed frame. Due to a communication barrier, they contacted a family friend by phone to translate rather than having qualified personnel capable of completing the installation. Throughout the process, they appeared confused, installed incorrect components in the wrong areas, and rushed through the assembly without properly inspecting their work. I have photographic documentation supporting these issues. Less than 24 hours after delivery, the bed frame snapped in the middle and completely collapsed. This was extremely alarming and posed a serious safety risk. A brand-new base should never fail in this manner. The failure was clearly due to improper installation, not normal use. What makes this situation even more concerning is the lack of urgency, accountability, or resolution that followed. Despite repeated attempts to resolve this matter, I have received no acceptable response. I was contacted by a store associate named Viv from the Stonecrest location, where the purchase was made, and was promised delivery on December 30. I received no follow-up communication, and no delivery occurred on that date. When I contacted the store and requested to speak with a manager, I was told they were in a meeting and would return my call. I never received a call. I followed up again the next day and was still unable to speak with a manager or receive any assistance. As a result of these failures, I am now forced to sleep elsewhere, despite having paid for furniture and installation services that were never properly completed. At this point, I am formally demanding a full refund, including all delivery and white glove service fees. I also request that all furniture be removed from my residence. Anything less is unacceptable. If this issue is not resolved promptly, I will escalate this matter to Ashley Furniture corporate leadership, file formal complaints, and pursue legal options related to unsafe installation, product failure, and lack of resolution. No customer should be placed in a dangerous situation or displaced from their home due to negligence and poor service. Ashley Furniture must seriously reevaluate its delivery contractors, training standards, and accountability processes. Paying extra for white glove service should provide peace of mind—not broken furniture, safety hazards, weeks of inconvenience, and disregard once an issue arises. Again, the sales team fulfilled their responsibilities. However, the delivery and white glove service has been an absolute failure, and I strongly caution others against trusting this aspect of the company. I expect a prompt response and immediate resolution. Sincerely, Kenya Dunlap

Do NOT buy any beds or mattresses from these crooks. I bought a very expensive mattress and base from the store in October. The salesman assured me that the mattress came with a comfort guarantee and if I didn’t like the feel of it I would be able to reselect. I called one week after my purchase to tell the salesman Ricco that I wasn’t happy with the quality of the mattress. He assured me that if I waited 30 days I could exchange. That made no sense to me but I went along with it. Over a month and a half later and I’m still trying to make a reselection. The store and corporate office have been giving me the run around only to deny my comfort guarantee. Had I known that the salesman Ricco told me a bunch of nonsense I would have never went with that mattress. How would I KNOW about a comfort guarantee if someone at the store didn’t tell me about it? Will take legal action- don’t BUY FROM THIS STORE. —- Update! The owner or maybe store manager reached out to me! They listened to my concerns and I think I may be able to switch out this uncomfortable bed!

Mikayla at the Ashley at Stonecrest is amazing! She was fun, friendly, as was the entire staff. She found us exactly what we were looking for and made the experience at great one.

Defective Product NIGHTMARE. BEWARE THEY WILL ONLY OFFER REPAIR NOT REFUND. If I could give this place 0 stars, I would. I purchased a reclining chair from Ashley Furniture that was delivered on December 11, 2025. Because I work 12‑hour shifts, I wasn’t able to thoroughly inspect it until December 18. The moment I finally had time to sit in it, I realized something was wrong — the footrest did not extend the way it was supposed to. It barely came out and certainly not like the model I tested in the store. To make sure I wasn’t mistaken, I went back to the showroom and checked the floor model myself. I even asked the sales associate to confirm how far the footrest should extend. Sure enough, the floor model worked perfectly — nothing like the service member. Once I got home, I called the store. A woman by the name of Avis Slogan answered. I explained the situation and instead of listening or offering help, this woman focused on lecturing me about how long the chair had been in my home, as if that somehow excused the fact that it arrived defective. The tone, the attitude, and the complete lack of professionalism were unacceptable. No customer should be treated that way for reporting a legitimate problem. I then proceeded to call the store again, to which the main customer service office answered. I explained the situation again. I requested a refund for a product that was clearly not functioning as intended. Instead of taking responsibility, the representative insisted on sending a service technician to my home. I declined. I was then told that Ashley Furniture “does not offer refunds,” only repairs or replacements. So essentially, they delivered a faulty product and expect the customer to just deal with it.

I had an excellent experience at the Ashley Furniture HomeStore at StoneCrest thanks to the outstanding customer service I received from Ricco Brown The representative was professional, patient, and extremely knowledgeable about the products. He took the time to understand my needs, answered all of my questions clearly, and made the entire process smooth and stress-free. I never felt rushed or pressured, which I truly appreciated. Their friendly attitude and attention to detail made a big difference, and I left the store feeling confident in my purchase. This level of customer service is exactly why l would return and recommend Ashley Furniture to others.

I had a wonderful experience with the furniture purchase at Ashley! I truly appreciated the thoughtful guidance that Benjamin, the salesperson, offered throughout the process. His attentive approach made a real difference. I’m already looking forward to my next visit and can’t wait to see what I’ll find next. Thank you, Ashley!

Benjamin was 5 star service. We were up in the air about getting a couch and he was the one that sold us on our dream! 10 out of 10 will recommend Benjamin to anyone! Thanks again!

Our sales person was great, But I was disappointed that my bed did not come as promised. Only a mirror was delivered. I was expecting.yhe mirror and dresser to be delayed. I was okay with the rest of the bedroom suit to be delivered when it comes in.

10/10 experience. Ben helped with everything!

The manager is rude and this store is horrible. Do not go to Ashley!!!!!!! Did not receive full order and blamed me for what they messed up.

Just purchased 4 dressers for my children and Ben was amazing. Very patient as I was very decisive. He was kind, professional, and knowledgeable.I would Most definitely shop at Ashley’s again for my next home purchase with Ben. I want to also give Ms. Avis a shout out too. I came another day and she was very helpful. At the time of my visit I couldn’t find what I was looking for on the floor. Without hesitation she searched online and gave me option to choose for. Unfortunately, I had to leave before purchasing but I wanted to say I am very grateful for her

Great salesman. Benjamin did a great job. Was only looking around and end up buying a entire living room set with lamps!

It was a great experience. Benjamin helped me out so well, he moved modular pieces around for me. This helped me to visualize the space, he also measured things. He took his time and was patient. Great experience!

Very satisfied with my visit and with salesperson

Chelsie was amazing. She was very professional and attentive.

The salesperson was very helpful. The inventory of stock was good. Had a great buying experience. Would recommend to friends and family.

Two nice gentlemen came. Handled furniture with care. The assembly went great and I am very pleased. Thanks, guys for a job well done.

Everyone there was awesome!

Mrs Logan was very helpful, by showing my wife and I different living room sets. Traditional contemporary and modern leather style of furniture..MRS. Logan has the ability of professionalism in her job ..

Ben Great Saleman

Great experience at the Stonecrest Ashley Fumiture location. Benjamin was my sales person. He was great! I new what I wanted, he showed it to me and answered all all my questions about the item, and shared any additional options for me to considered. Easy Breezy! Thanks 😊

On 11/01/2025 I had the lucky to have Ms. Marie Philogene at Lithonia location as the sales person. She was nice, sweet, polite and very professional! I highly recommend this store and this lady! Also, I got everything delivered as agreed and the guys were high level professionals too. Everything is set now and my House turned into a Home Sweet Home!

Ricco Brown was amazing! I knew I was going to purchase furniture as soon as I seen the quarter zip sweater. Thanks again for the outstanding service

My fiancée and I worked with Ms. Marie and she is an absolute gem! She was extremely patient with us over the course of our THREE store visits before making a final decision on our sectional. Ms. Marie was very professional, kind, relatable and humorous during the process. I look forward to working with her again in the future as my family continues to furnish our new home.

Ricco provided excellent customer service And a pleasure to do busy with!

Sales personnel and store was fine but getting the items delivered has been a challenge thus far. From not being notified about a change in the date and time, to the items being damaged in which caused delays and inconveniences the customer because we have a schedule as well. I really think much more needs to done when these things happen at no fault of the customer.

Great customer service.Pleasant experience.

Ask for Rico. He did a phenomenal job.

Worked with Calvin. While the store was busy and he was helping others as well he provided me with enough information and when I made my decision Calvin returned and gave me his undivided attention until my purchase was complete and I was out the door.

I was very happy with my salesperson she was excellent , I was not pleased with the delivery men, it was not a professional service.

Benjamin was friendly and provided excellent customer service in finding a quality mattress.

Rico went above and beyond to help my mom find all the furniture she needed! 10/10 will be back to see him again

The sales person (Benjamin) was very knowledgeable about the otems in the store. Very perfessional and pleasant, I enjoyed doing business with him.

At time of closing, 75% sales-organized. Inventory review: Great. No authority to reduce additional IF found bad inventory.

If you shopping at that location ask for Ms. Avis. She was such a professional. I loved how she gave us space to shop but was never far away so anytime I looked with questions she was there to assist.

Rico was patient and helpful during my furniture purchase. He answered every question clearly and made the whole process smooth. He explained the features, walked through the options, and made sure I felt confident about my choice. Great customer service and a positive experience.

Mikayla was a delight! I came in for a sectional over a week ago and she’s assisted me every step of the way! She’s very informative and super kind! If you are in search of any new Furniture, ask for Mikayla when you are at the Stonecrest location 😊!!

Hands down the best service to DATE!! Thank you Mikayla for servicing all of my furniture needs! All the items I purchased have been top notch AND you made the process easy! She’s attentive, not pushy and listens to the needs of her customers! Kudos to you! Keep up the amazing job, I look forward to shopping with you soon! 🤩

Marie was very sweet and patient with my family today. An amazing salesperson !! I do recommend.

Ben was great!!! He was very professional and helpful!!

Mikayla was the best Great customer service she took great care of me when I come back. I just want to deal with Mikayla thank you again for a great service.

She was greattttttt!!! Thank youuuuu Michaela

Wonderful Experience today. I shall return to this store in Stonecrest.

Staff, very knowledgeable, friendly.

Calvin was awesome. We walked in the door looking for a dining room set, sectional couch and bedroom set. He walked through our options, talked price, let us deliberate on what we wanted then moved onto the next item on the list. Thank God for his patience. After walking and talking to us for 2 hours, we sat down and talked numbers. 3 hours in total before we completed our purchase of everything we wanted. Delivery is this week thankfully. Right on time for Thanksgiving. Definitely will come back to complete our bedroom set.

Ricco and Chelsea are the best. Professional, polite, and kind.

Very professional, putt the couch were I wanted it

Mikaela was awesome! Very pleasant personality and knowledgeable about the products offered. Overall wonderful experience buying furniture!

Customer service was awesome and in a timely fashion

We had the best experience today at Ashley Furniture! Our sales associate was truly amazing, professional, patient, and genuinely helpful from start to finish. They took the time to listen to what we needed, answered all of our questions, and made sure we found exactly what we were looking for without feeling rushed or pressured. Their warm attitude and great product knowledge made the entire shopping experience enjoyable and stress-free. If you’re shopping at Ashley Furniture, I highly recommend asking for Mr. Ricco Brown. Excellent customer service like this is hard to find these days — I’ll definitely be back!

Ricco Brown at Stonecrest Ashley furniture store is the best furniture salesman I have ever worked with. He gave me and my wife the best experience ever!! Thanks Ricco

Staff was very professional and Helpful even when system having issues well done Ashly’s staff

Make sure ya'll ask for the beautiful Mikayla when you go! She made the experience worthwhile. She is patient, diligent, & down to earth. Definitely deserves a raise. Thank you so much honey! We will be back❤️🔥👏🏾

Delivery got postponed twice, they delivered the wrong rug and put a hole in my wall while delivering furniture and no one has reached out since claim was submitted

The experience with Ashley Furniture was great! The sales person was friendly and informative but not pushy! I love my new recliner sofa and loveseat!

Furnitures here are very durable and affordable.

I had a fantastic experience working with Michaela. I expressed how I wanted to find a bed that matched the previous furniture I purchased from Ashley Stores some years ago. She took the time to find that old order and made some helpful suggestions. Ultimately, I settled on a bed I liked and Michaela took great care to explain the financing options and delivery process. I would definitely recommend Michaela to help with all your home furnishing needs!

Ricco took great care of us. He honed in on the style of furniture we liked and showed us pieces that fit our style without waisting time. He rearranged furniture pieces to the configuration we were imagining in our head so we could visualize everything. We are happy with our purchases.

Awesome and amazing experience!!! Ask for Rico!!!

Rico B. was an excellent salesman. I always get great customer service at Ashley. I appreciate Rico's patience with us. My companion is hearing and sight impaired. He took his time and explained everything to us. I appreciate him. Thank you, Rico.

Rico, one great virgo sell person. Great customer service

Good Customer Service!!!keep being you

Rico has great customer service!!

I had the best experience buying furniture from Nancy Torres! She was so helpful, patient, and truly cared about finding exactly what I needed. If you want great service and beautiful pieces, go see Nancy—you won’t regret it!

I love Mikayla and Katt amazing customer service

Michaela was an amazing customer service representative! She took the time to show me different types of furniture and materials, and even measured everything to make sure it would fit perfectly in my living room. She went above and beyond by speaking with her manager to get me a great discount, and she truly helped me find a couch I love.

I would never order from this place ever again. I placed an order and was told it’ll arrive all in one day, lie. It started arriving in multiple orders. I go to the store and the ppl don’t know what’s going on nothing. Now I have to sit and wait whenever furniture arrives. Don’t buy here better off buying from Amazon!!

Nancy is extremely professional and very knowledgeable. Her positive energy created a great experience.

I had such a great experience at Ashley! The customer service was excellent and Mikayla went above and beyond to help me find exactly what I needed. She was professional, patient, and made the whole process so smooth. I truly appreciate her effort and will definitely be coming back. Highly recommend!”

Great customer service loved the help

Mikayla was extraordinarily helpful and went above and beyond to correct an issue that initially got my application denied. This resulted in a positive resolution. Definitely recommend this store.

Go see Rico he is amazing!

Ricco was awesome! Very friendly and had a lot of knowledge about the products. We will return in the future!

RICCO WAS WONDERFUL AND VERY KNOWLEDGEABLE! He was not pushy at all but provided great energy and we are pleased with our purchase!!!

Ricco and Nancy did a great job! I came in frustrated and confused and left happy and relieved. Thanks for everything you all did to make sure that I was pleased with my purchase. I am forever grateful!

Mikayla was an exceptional help in assisting m with our needs in furnishing our new home. We'll definitely be back to purchase more!!!!!

Mikayla did an amazing job!!!!

Makayla was a awesome salesperson go shop with at Ashley furniture

It was a great experience and pleasure to work with Marie! Thank you so much much

Mikayla was amazing. She was super knowledgeable and very helpful. She truly made my shopping experience a pleasure.

Ms.Mikayla did a wonderful job assisting us today.

Rico is Awesome!!!!

Makaila was very helpful, friendly and knowledgeable. I encourage a raise.

Rico, our sales person was very professional and knowledgeable. He made this experience very easy and he had a great sense of humor. We had an excellent experience.

My salesperson Rico was AWESOME!!! I will definitely be back to shop with him again.

Ricco, amazing very professional energetic and great sales person

Ricco was an amazing sales rep. He was very knowledgeable about the products and services ! The process was smooth and hassle free. Will definitely be coming back in the future .

Went into this store today looking for a sofa chaise. No one and I mean no one greeted me or ask how could they help me today! They lost out of $3k i was ready to spend cash today! Poor unfriendly customer service.

Mikayla thank you so much for your help and your patience, you got us exactly what we wanted and we felt very confident leaving with our purchase. Thank you again. We will be back again.

Marie was amazing! Very knowledgeable and was a patience. My husband and I loved her!

We were greeted by Mikayla as soon arrived at Ashley. She was very helpful, attentive and professional while giving us plenty of time and space to explore and check the options available for the items we were interested in purchasing. After making our purchase she made sure that we were informed about everything necessary for the pickup and delivery of our selections. Overall, our buying experience could not have gone better. Our experience at the Ashley Distribution Warehouse was wonderful as well. The entire Ashley team that we interacted with were amazing. Recommend Ashley and will definitely come back when we have a need to make another furniture purchase.

From the moment I walked in, Makayla made me feel like more than just a customer—she remembered every detail I shared and had an incredible eye for my personal style. Her patience and resourcefulness truly set her apart. She never rushed me, always offered thoughtful suggestions, and went above and beyond to make sure I felt confident and excited about my choices. If you’re looking for someone who has a gift for matching people with pieces they’ll love, Makayla is the one.

Great job

Makayla was awesome!

Well my visit today at Ashley's Signature Furniture was absolutely wonderful. It was All thanks to my Amazing sales lady Ms. Marie Philogene. She was knowledgeable and paid close attention to detail about what I wanted. Ms. Marie made wonderful suggestions when I didn't even know what I needed it and then sum. I purchased more than I came for today because of her and the rest of the staff's customer service, once I'd walked through the door. I will definitely be back and for sure recommend this location and Ashley's in general. Keep up amazing work everyone, I'm a returning customer from over 10 years ago 👏🙏☺️✌️!

Very professional/ courteous/ patience/ gives suggestions

Before I had stepped into Ashley Furniture Store, I knew exactly what I wanted. I had done my research and compared similar Furniture between Ashley and Rooms To Go. I was prepared to go with Rooms To Go because of the price difference at Ashley's. However my husband and I stopped at Ashley's 1st so that we could lay eyes on the actual Furniture, sit on it, test it out, etc... We had planned on going to both stores to do this and then purchase the Furniture after comparing both places. Online although the furniture were vary similar in color and detail, my husband preferred the detail difference of the Furniture at Ashley's., which is why we went there 1st. I have to say when we went there, we were immediately greeted by Jeff who took us to the Furniture I wanted. Ashley's has very beautiful furniture and great customer service by the way. Jeff took great care of us and was able to give me a price that I could not walk away from. Not only was the furniture absolutely Beautiful in person, we walked away paying less than the Rooms To Go pricing. To be fair, we probably would have gotten a good deal at Rooms To Go also, since we were paying out right for the Furniture. But the experience at Ashley's was worth us doing our business there. Jeff's attention to us and his customer service skills won us over as well as his ability to help us keep a little more in our pockets by getting us a real deal. We still paid a little over 7K but this was good in comparison to my research price and even their sale price when we arrived. Thanks Ashley Furniture for a Great experience.

I had an excellent experience at the Stonecrest GA store. The salesman greeted me at the door and quickly addressed my needs. I purchased the living room set in store after searching online. The customer service was very professional.

Ricco Brown was a great salesperson. He went above and below today to help my mother and I select a bed and mattress. He was very knowledgeable about the mattresses and products. Great!!!!

I came and had to look at some furniture and Marie did that she she was an awesome sales person and I bought everything that I wanted thanks to her. You guys need to give her a raise. She’s really good.

My sell person is the best I ever had...Thank you😊

Great service.

Rico was very kind and Knowledgeable He's a great asset to your team.

Alex Bonds was absolutely amazing 🤩 She has excellent customer service skills and was extremely easy to work with at Ashley Furniture.

Thank you Alex!

Customer service was great from the initial phone call (Calvin) to confirm the item we wanted was in stock, to the time we walked in the door to purchase the item (Nancy), we're both great.

Very nice

Mikayla was the best. Go see her!

My husband and I had an exceptional experience at Ashley Furniture, thanks to my sales representative Rico. He was incredibly knowledgeable and provided outstanding service. Additionally, Mo, the Acima representative, was fantastic. He explained the leasing agreement so clearly, anyone could understand it. Especially the terms of the 90 day payoff. An amazing experience. 😊

Wonderful service. Calvin greeted us at the door. Didn’t pressure us at all. When we found what we wanted we called him over and he gave us quotes. Took off what we didn’t want and added what we wanted. We were in and out quick with zero pressure. Calvin made it super easy!

Nancy was amazing! Super kind and pointed me in the right direction for exactly what I was looking for.

Polite and professional

I love the salesperson and they were like talking to close family members and the only thing that doesn't make sense is, when you are applying for the store credit they want TO MUCH OF YOUR PERSONAL INFORMATION LIKE BANK ACCOUNT NUMBER, NOT COOL AT ALL....

Mikayla greeted me upon entering the store. She understood exactly what I wanted after I explained it. She took me directly to the sofa I needed.

The staff is friendly and helpful. Special thanks to Ms. Avis, Alex, and Moe! They help me with my selection and kept me informed on the next steps.

The salesperson was very helpful and knowledgeable about the kind of furniture we wanted to purchase. She was also kind, understanding and friendly. We enjoyed doing business with her.

We had a great experience and found exactly what we were looking for. Mr. Calvin was awesome!

I had an AWESOME experience with the sale rep today 6/30/25. She was so pleasant and she listened to what I wanted and lead me to it. Thanks for your excellent service!

Fairy Mikayla was really helpful and her Fairy Queen also! Thanks for the help in the store

Marie was patient and helpful as I brainstormed to come up with my choices. She let me lead as ultimately I would have to be happy with my choice.

Makayla was an AMAZING sales rep! She made sure that my mother and I understood the pricing, let us a feel of how the pillows and mattresses were, and jest crossed all the T’s and dotted every I!! Most importantly, she was personable!! Great job, Makayla. Keep up the great work!!

Salesman was very pleasent and professional. I enjoyed doing business with him.

I had a wonderful experience. Jeff was very friendly and professional. My only issue is Ashley delivery operation.

I would give less than one star if I could. We went into the store wanting to purchase a few items. The workers never greeted us, one person we asked if he could help point blank said he wouldn't help us. Looked me up and down like he had a problem with me and my wife. We were casual but clean. Won't get into my other thoughts but I'll tell everyone I know about this place and how we were treated. If the shoe was on the other foot it would be all over the news. Pure immature BS on this stores part.

Great sales associate and very timely delivery. 2 days and I had what I wanted. The delivery men had respect for my home and set up my furniture with care. Overall-great experience!

Sales team and manager were attentive and responded to our needs immediately.

Rico and Moe helped out tremendously. We didn’t get approved for all items we wanted but Rico and Moe helped us to get approved through another vendor and we were able to leave with two out of three items. We felt hopeless and walked out extremely happy. Thanks guys. Thanks so much.

Customer Service Great! Nice furniture too

This was my first experience with Ashley furniture our sales person was amazing. His name was Rico Brown. He got us through the process. He explained the merchandise how it works. What’s his functions and he was amazing salesperson. I recommend him to anyone when they shop at Ashley furniture

I had the pleasure of working with Ricco during my recent visit, and I can honestly say he made the entire experience exceptional from start to finish. Ricco genuinely cares about his customers and takes the time to understand their needs without ever being pushy or rushed. His kindness and friendly demeanor instantly put me at ease, and his professionalism made the whole process feel smooth and enjoyable.

It was a pleasant experience, because of the sales person. she was knowledgable and friendly. She did not use uneccessary pressure to forc me to purchase the item.

My family and I had a house fire. A couple of days after the fire. We came into the store looking to get furniture to replace what we’d lost. We explained our situation to the sales associate Ms. Fay. Ms. Fay was so kind and so helpful. We purchased living room , dining room, 2 bedrooms sets(1 king, 1 queen) with the mattresses and a sleeper sofa. The delivery was scheduled for a week later. We had been sleeping on the floor with air mattresses at our rental property while we waited for the furniture. The day of the delivery, I received a call saying my mattress was on back order and I had to wait even longer to get a mattress. About an hour after that call the delivery guys arrived. The delivery guy told me the mattress wasn’t on back order. The mattress was at the ware house it just couldn’t fit on the truck. The truck was packed to the brim. As the guys were installing the furniture; I received another call from the call center saying the mattress wouldn’t be delivered because it was on back order. I told them what the delivery guy said and they basically said he didn’t know what he was talking about. After I hung up with the call center I called the store at least 8 times getting no answer before sending someone over to the store. When my niece arrived with me on the phone. They told her to come back after a certain time then the manager would be there. I waited until the time. I drove over to the store and I spoke with the manager. I explained what was going on. The manager said he would help me fix the problem. I told them I needed to get a mattress by a certain time if not I wanted a refund and I would go somewhere else to get a mattress. He and his staff assured my husband and I the problem would get fixed and I would get a mattress that day. I told them I had someone who would bring me a mattress by 8pm I just had to let them know by 7pm. And again they assured me they would fix it. They took me to the back to look at different mattresses to stall as time pass by. Once time came to an end. They once again assured my husband and I; that we would have a mattress that night. My husband and I waited and waited for the mattress that never came. When I got up the next morning, I told my husband I was going to go to the store to cancel the order and I would go somewhere else to by a mattress. I thought the store opened at 9am. My husband told me the store didn’t open until 10am. A few minutes before 9 there was a knock on my door. It was the delivery driver with the mattress. He dropped off the mattress and as I was talking to him, he told me the mattress wasn’t on his load for the day. He was told that morning to drop it off before his load to Athens. I went to the store after it opened, I explained how I felt like they(the store) played in my face. And how the mattress wasn’t delivered when it was supposed to be. I told them multiple times “at this point I don’t even want the mattress; they can have it back and I’d go somewhere else to get another.” The manager kept saying to let them make it right even if they had to give me something to fix it. Even after the offer and the back and forth. I still didn’t/ don’t want the mattress and still got nowhere. Later I was told the situation was being handled by the VIPS and it was out of their hands and that the VIPS would be contacting me. After saying a number of time I didn’t want the mattress. I felt like they basically forced me to keep the mattress thinking if days/weeks go by it wouldn’t be a big deal anymore. This was our first time purchasing furniture and I was NOT satisfied with my experience. To my knowledge the problem was never addressed and the mattress is still here. I feel as if my family was taken for a joke at a very traumatic time . But it’s okay at this point I’m not expecting them to do anything else. I just know once our balance is paid in full, we will be closing the account and will not purchase from them again.

Bought the perfect black recliner from a great sales associate named Fay. I recommend that you go to the Stonecrest Store and shop with Fay.

Mikayla was awesome sale associate!!!!

I initially gave the Ashley Furniture a 5 star rating until today. I was given wrong information from 2 people about a mattress delivery and pickup. I directed them to what their website and policy stated, and I they still gave me the run around. They one star goes to Ricco who understands the policy.

Rico !!!! Since walking through those doors Rico has been a GREAT help. Its my first time buying furniture for my new home. I told him what I was looking for and my vision and he made it come together. Thank you so much Rico! I will definitely come back && request his help. Thank you thank you . Marie 🙂

Rico was very helpful and friendly. He helped me find some great deals within my price. Teddy the manager was very professional and helpful as well. If you are looking for great prices , unlimited merchandise, a friendly, helpful staff I highly recommend this store.

Mikayla was great :) she matched the online price for me with no issues .. got my couch

Mikayla had great customer service assistance

Mikayla had great customer service assistance

This store puts the customer first! Calvin, Mikayla, Alex, and Teddy made sure we got the best value on our living room and dining room furniture, and worked with us to make sure it fit our budget. We looked at other furniture stores nearby but Ashley Furniture was the most personable and friendly, and at the end of the day, they got our business. We’ll be back for that golden gator statue, and perhaps more items for our home soon. Highly recommend this store!

I worked with mikayla she was great.I had a great sales experience

Very professional and reliable service from store

This was my first buying experience with Ashley Furniture. Mikayla made It a great experience. She was courteous, and very knowledgeable about the furniture I looked at and the prices and quality. There was no pressure to buy. She allowed us to look freely and checked back often to see if we needed assistance. I already referred a friend who is also looking to buy some furniture. Also the appointment for my furniture to be delivered was scheduled in a very timely manner.

HORRIBLE.. I returned a recliner and they would not remove the delivery fee nor the furniture protection fee.. I had to pay those fees and don’t have any furniture.. BUYER BEWARE

I went into the store a few times and received help from Makayla. She was extremely helpful and made sure I got everything I needed for my new home.

Ricco is the best! We followed him from a previous furniture store that he worked at. He’s very friendly, personable and extremely knowledgeable. He knows his stuff! He will go above and beyond to make sure you are satisfied.Teddy, the store manager is also great. He checked in to make sure the service was accommodating to our needs. I will definitely recommend them to anyone.

Great experience. Knowledgeable employees. Highly recommend.

Tyler, Teddy and Mikayla were amazing in helping us to furnish or new home.

I spent a lot of money at this store to buy furniture for a 3 story house. My bedroom chest came damaged and I returned it expecting to get a new one. The people that originally delivered it told us that they made a note to tell delivery people that they will need 4 people as they are going up 2 flights of stairs. We also called Ashley and notified them of this (chest damaged and need 4 people to deliver). After waiting for weeks, they finally came to deliver the new chest. Guess what, only 2 people came who said they could not deliver it. They take it back and reschedule it. The second people that come convinced me to leave the chest in the garage and that in 2 hours they would come back with 4 people and deliver it. They made me sign that it was delivered, stating that they would need a second signature once it was on the 3rd floor but that was a blatant lie. This chest now sits in the middle of my garage where I can no longer park my car. Been in contact with customer support who keep creating support tickets to no avail. Each time we call them, they say that they will get back to us in 48-78h. They told us they would send us an email with the time and delivery date. Instead, got a call from random numbers that my wife thought was a spam and didnt pick up. Hours after those phone calls, we get told that delivery people would come today by our sales rep. We wait the entire day only to find out since my wife didn't pick those phones calls, no one came. No actual delivery date in sight. Extremely frustrated with the lack of compassion and customer support.

Ordered a bed had it delivered three times because the sales associate failed to informed I needed railing... nevet came with railing..ridiculous

My experience at Ashely Stonecrest is always amazing. Mr. “Rico Suave”is the absolute best man on the job. He’s knowledgeable of every piece of fine furniture in the store. Always friendly respectful helpful and humorous.(Best dressed) I’ll definitely keep him as my Top Salesman! I wouldn’t buy from anyone else. Keep up the great work. Thanks Rico!

Mikayla was my sales representative, exceptional.

Mikayla was absolutely amazing. I will definitely continue to shop with her!

Mikayla was wonderful. She was very attentive and knowledgeable. She help me decide a mattress that is going to be so great.

I must take a moment to brag on my sales rep, Mikayla Tarver. Mikayla was just amazing. She knows so much about EVERYTHING! She seems to be a specialist in every department. Her demeanor is unique, in that she truly cares about her clientele. She wasn’t pushy WHATSOEVER! She was patient, and it is because of Mikayla that I came back to make my purchase. I found furniture elsewhere that I liked more, but I paid for the value that Mikayla provided that I didn’t get at the other store. If 5 stars was the highest rating Mikayla could get, I’d give her 55! If a promotion is up for grabs, my vote is for Mikayla, hands-down, ALL DANG DAY!!!!! Give her ALL the bonuses! She’s the best there is! You’ve got to ask for my girl Mikayla Tarver. She’s a beautiful young and driven Individual who is going to thrive in life. Please go help her as she helps you and succeeds in everything that she does.

Great customer service from Marie

The staff was very helpful, Thanks to the salesman Mr Ricco Brown

My ripped she did a excellent job and explaining the different types of leathers and the adjustable frames.

I worked with Marie and she was awesome. Answered every question and made some suggestions that I would have never thought of. I will be going back.

I’ve been on the hunt for a painting, called one store to see if they had stock, they did not but instead gave me this location (Stonecrest) as having 2 in stock and they said I should not have a problem purchasing it and taking it same day since it was wall art. I called Stonecrest to make sure the stock was correct, they confirmed but then said I would not be able to take it with me and that they would have to order it. I called another store that’s over an hour away, they have one in stock, and said I could purchase it and take it with me same day in store. The fact that I am going to drive over an hour to one location that allows to me to purchase a painting and take it vs going to this location that is only 20 minutes away is RIDICULOUS! the bureaucracy is foolish. Ashley Furniture “supposedly” is not a franchise and should abide by the same policies whether it is online/in store. that’s not the case, BEWARE!

Rico’s customer service was amazing. He’s very helpful, easy to talk to and professional.

Just stopped in.... They're having a great sale right now 😃 I'm always able to find some new and unique accessories🏺

Ashley’s employees were very professional and courteous , my whole experience went very well from beginning to end.

They have nice, affordable furniture for any style that you want.

The representative was very courteous, polite and helpful.

Great

Rico given me and my friend great service. He should be recognized for a job well done . Knowledgeable and professional and fun funny in a great way

(Translated by Google) Very friendly attention, they resolved all my doubts, highly recommended (Original) Atención muy amable ,resolvieron todas mis dudas ,muy recomendable

Rico at Stone Crest is an excellent salesman! I told him I was only looking and he didn't need to waste his time with us. He was friendly, knowledgeable, and patient with my family. We went to the other stores in the area but the quality of their product and customer service didn't compare to Ashley's. Thanks for going above and beyond Rico!

Was a great shopping experience! Salesman was great.

I had already decided what i wanted and went back to purchase my table. Rico was great at handling my paperwork and delivery. Thank you!

My salesperson ( Jeff ) was excellent. He was patient as I made several choices. Also, he was very knowledgeable.

Rico was very nice we were very empress with his service.. He made me and my parents comfortable in selecting our new furniture.. Thank you so much..

After visiting Rooms to Go several times and thinking we found the perfect sectional..we stopped here and was greeted by Rico. His energy and customer service was so superb, we ended up making a decision on the spot and had a seamless delivery. We are extremely satisfied with our purchase and buying experience.

Rico was attentive and knowledgeable!

I was very disappointed because my delivery date changed without notice and didn't offer nothing but an apology can't say i would purchase from here again 😡😡😡😡

5 Stars – Exceptional Customer Service! I had an amazing experience working with Rico during my recent furniture purchase. From start to finish, his customer service was top-tier! Rico was knowledgeable, patient, and truly listened to what I needed. He made great recommendations that fit both my style and budget, and went above and beyond to ensure everything was delivered smoothly. What stood out the most was his genuine care and attention to detail—he made the entire process stress-free and enjoyable. If you’re looking for quality furniture and even better service, ask for Rico. You won’t be disappointed!

I had a very pleasant experience at Ashley Furniture Stonecrest, Ga. .especially service provided by Ricco Stephen Brown who is new to Ashley. He was very professional, helpful and gave excellent customer service . Because of his services I will visit the store again.

Great selection and value.

Horrible. We went in last night around 7:30 pm. Walked around for 10 minutes. No one said a word. No help. Not even a welcome in can I help you. This place has terrible customer service. Went to Rooms to Go. I will never go there again.

update 3/24: I was told delivery was coming today through email but yet again nothing. If you all do nothing else, do not order from Ashley. very unprofessional and no help! I I have had an absolutely terrible experience with Ashley and the lack of support at this location. I placed an order over two months ago, and although it was delivered two weeks ago, I am still waiting on the bed legs. When the furniture was delivered, the team was unable to assemble it. I asked them to take everything back because I didn’t want to wait for assembly, but they refused. To make matters worse, the desk I ordered arrived scratched. I was told that both the replacement desk and the missing bed legs would be delivered to my home within a week. The following week, only the desk issue was resolved. The person who dropped it off had no knowledge of the missing bed legs, and after checking my order, I discovered that the request for them had never even been placed. Yesterday, March 20th, I went to the store and was told that a district manager would call me by the end of the day with a resolution. That call never came, and I received no update. Despite multiple calls to customer service and visits to the store, I keep receiving empty promises of callbacks and resolutions, yet no real action. Even after speaking with an in-store representative who contacted the warehouse, they still have no idea when the legs will be in stock. This is beyond frustrating, especially since I have been a loyal customer and have purchased from Ashley multiple times before. I have been waiting over a week for someone to offer a real solution. I am getting married in less than a week, and my home is in disarray because of this unresolved issue. At this point, I need someone to call me immediately and arrange for the furniture to be picked up before my wedding. I would not recommend Ashley to anyone in the future. The customer service is unacceptable, and no one seems willing to take responsibility or provide immediate assistance.

Fay and Teddy were wonderful. They provided great insight while I was looking for my kitchen table. I will definitely return.

Fay & Teddy are very helpful and willing to take time to explain everything. Will be coming back to see them again in the future.

Ashley Furniture in Lithonia has been great throughout my moving experience! The manager Teddy is very helpful. I had the pleasure of having Ms. Fay assist me in selecting furniture and I really appreciate her expertise, understanding and genuine conversation while shopping. I appreciate Ashley Furniture for everything. ⭐️⭐️⭐️⭐️⭐️

Your company should be honest with customers and not tell them that their order is available to get a sale while knowing that it is on backorder. By them being dishonest it inconveniences the customer by preparing for several false delivery dates. They didn’t care about us and how we felt. They did not try to make any concessions for their poor service.

A wonderful shopping experience! Kudos to my sales associate Mr. Jeff B. Who was also new to the store. He was very patient as I made my choices and had me taken care of in no time.

I had a very warm welcome and experience. The sales person Mr Harris, knew exactly what I was looking for and directed me to that product(s). It was a good purchasing experience.

Nancy was amazing and helpful. Great customer service. Will definitely return.

Professional and friendly service !

I had a great experience at Ashley’s Furniture and my representative Makayla was great.

Teddy was thorough and knowledgeable. He was very helpful and made finding a rug a pleasant experience.

HORRIBLE, Dishonest I returned a chair and they would not remove the delivery fee nor the furniture protection fee.. I returned because the recliner did not recline.. Do Not shop here

I have been buying furniture from Ashley stores for over 20 yrs now, I really do like the quality furniture that they sell. I would recommend them to everyone, that’s the go to store for making your rooms at home look gorgeous, with each set you purchase. However I recently bought some new furniture for my new home, I realized when a part of my delivery came that Ashley doesn’t have their own delivery services. These guys were contracted to deliver the furniture, they were struggling to carry the pieces up the steps, plus it was only 2 little guys seems inexperienced and banged up the wall in house, one item had a chip & the other had a small dent from where it hit the wall. They had no shoe coverings on but I’m relieved they didn’t make a mess on the floor too much. I am hoping my 2nd delivery will come with more experienced people. Overall Ashley furniture store is wonderful.

We purchased the 4 piece Carnaby went home measured and taped dimensions to floor for visual. We had the room to add on making it the 5 piece Carnaby option. Calvin made this change seamless for us and our overall experience with Ashley exceptional.

Our sales person Mikayla was very professional, patient and knowledgeable.

Mikayla Tarver is the best sales advisor at Ashley Furniture! She excels in customer service and is incredibly detail-oriented, making sure that you get exactly what you want and are completely satisfied. It was truly a pleasure having her as my sales advisor. I am a very happy customer. Thank you, Mikayla—you’re the best!

On January1,2025 my husband and I went to the Ashley Furniture store on Stonecrest Circle. We met Nisha Coleman. She was very professional, warm, patient and kind throughout our experience. A few weeks prior we came to this same store.... after we found the dining room set the employee that was supposed to be helping us displayed a horrible disposition, she was not patient, we had questions, she got upset... I saw her go to her co-workers, complaining to the point of one them taking a piece of paper to fan her. I saw this, which in turn I became upset and told my husband I had to leave. Today we came back because I did want the dining set. I'm glad my husband asked me to go back, which was fine as long as I didn't have to deal with the same employee. Fortunately, it was Nisha Coleman. She deserves a 5 star in my eyes!!! Thanks again Nisha! 🙂

Great service and very professional.

I must give high kudos to the manager, brave enough to allow some charities to have their Christmas toy giveaway at this location. Some of the children were roughhousing, and I can only imagine it was because they were not used to being around such an environment. While some say that it was probably a very risky decision to allow under privileged children to come to their location, I choose to take the high road and look at the ineligible mark that some will never forget the feeling of how such nice furniture felt to be around. It may even have them in the future remember the name Ashley’s furniture.

Nancy (Torres?) was great. Very patient and helpful.

The customer service was great. They were very patient in helping me find and decide on the furniture that fit me. I was please to say everyone in the building was helpful. I met the manager and I see why customer service is immaculate there. I definitely recommend this store for your next purchase.

Wonderful experience with Nancy Torres at Ashley today. She worked very hard to get us exactly what we needed! Will definitely recommending her and Ashley furniture to all my friends and family

Went in to furniture my home and Mikayla was absolutely amazing !!!! She was very patient and knowledgeable. She helped answer every question I had and never not once did I feel like I was bugging her or that my question was foolish. She helped ensure that I had exactly what I wanted - I highly recommend her as a sales associate whenever you’re in the Stonecrest area - I promise you won’t regret it !!!

Makayla was very attentive. Very friendly, very optimistic, and goal-oriented. She is definitely one of the best sales-rep I have encountered. You’ll absolutely love her!

Mikayla is such a great associate who took such good care of us and was so patient and kind to us! She deserves a raise and best sales associate ever!

The customer service was great. Salesperson was not pushy and gave space until I was done looking around.

Courtney was great help

They have lovely furniture.

My sales Khdajaha was amazing I got everything I wanted and more shoutout to the manager Nola for making it happen thanks 😊 keep up the good work customer service means a lot!!!!

My shopping at Ashley Store was excellent. The sales representative, Nancy, was very professional and knowledgeable about the mattress types. Thank you for making my purchase very pleasant.

Great service fast response an excellent sales person khdajaha thanks alot

Sales person was very professional and helped with what I was looking for.

Thank you so much for you wonderful service @the Stonecrest location. I cannot express how much I appreciate your kindness. Please go to see David St. Surin, you won't be disappointed.

I had a wonderful experience shopping for a new mattress today. Mikaela was my sales assistant. She made sure I got what I needed. She's beautiful and knowledgeable. She's the best.

Awesome experience! Makayla was our salesperson and she was amazing! Very helpful, friendly and so knowledgeable of everything that was in the store. Highly recommend!

David was great and very helpful with purchasing our furniture.

Ashley Furniture store in stonecrest Mall has a sales associate Mykala was an amazing help with our Furniture purchase! Mykala was extremely knowledgeable with all aspects of buying, she was soo good with everything about the stores products! I wouldn't go anywhere else as long as Mykala is present! My husband and I are very pleased with our purchase today! Thank you Mykala! We'll be back!

Had a great experience with Mikayla very helpful and knowledgeable of the product would highly recommend her. Five stars.

I am still waiting on parts of my order to be delivered. The first part arrived as promised. Then I was told that the rest would be delivered on November 13th and now it is supposed to arrive on November 22nd. With the Thanksgiving holiday approaching, I wanted to have everything in place prior to going out of town. I may not utilize Ashley again.

Excellent experience. Khdajaha was awesome!

Did a purchase over the phone and it went smooth as could be. Thanks sales manager. Can't wait to get my item's. I love ashley and this was my 2nd order.

My new loveseat arrived on time the guys placed it where I wanted. I love it

Our salesperson was very knowledgeable and could not have been more helpful, attentive and patient. The delivery was within the window and without issue.

Khdajcaha was very helpful and professional.

The sale's person was very helpful, and the price for the two pieces qq2AI bought was a good prices.

I loved the selections, staff was professional and knowledgeable and the delivery of my furniture was timely. I am very well pleased

Khdajaha the assistant that helped me today was patient, knowledgeable and a pleasure . Thank you I will be back.

I brought that set. And it is marvelous in my living room

Stay away from this store and Stan particularly. I bought furniture in July 2024, it’s now November 1st and I just got called again about my order being pushed back after confirming for delivery this morning.. what a joke. I was lied to about my order from Stan who put direct ship on my nightstands for the bedroom set and explained it would be here in August. I confirmed with him multiple times is he sure on this timeframe to which he assured me yes… customer service is beyond terrible. This store is a joke and the people running it

I had a horrible experience with Ashley.I had to wait a long time for the item and after they brought it it was damaged and they said they replace it. But decided send a tech instead. I couldn't get a refund or nothing so for me it was horrible except the experience with the sales associate was great. Once he made the sale everything went down hill.

I had a great experience. My sales representative was knowledgeable, helpful and friendly. She took the time to explain and answer my questions… Ms. Khdajaha gets all five stars review from me.!

Everyone in the store was friendly. We definitely appreciated the assistance that we received. My sons are enjoying their new furniture. The delivery crew showed up and put the beds together in less than 30 minutes. We appreciate everything and we will definitely visit the store again.

David was excellent and extremely helpful at the Stonecrest location. Go see him! And Mikayla and Colleen at the front desk were exceptional as well.

Lots to choose from. Their delivery fee is ridiculous . $199.00 is to much for two chairs.

Do Not shop at this Ashley Furniture store or any. I purchased a bedroom set and a sectional sofa. When I ordered my furniture, Ashley stated it will take 2 weeks to build then delivery. Two weeks came, I received 2 nightstands with 1 damaged and not functioning properly, dresser damaged, sectional sofa that was fine, and NO bed frame which they stated was on backorder. I had the delivery guys take the dresser back and I told them to take the 1 nightstand. The delivery guy stated I should keep the nightstand because Ashley is only going to fix it and send the same 1 back. The biggest mistake I ever made was keeping something that was damaged. Two weeks go by, I am expecting my remainder of furniture to be delivered since Ashley gave me another 2 weeks. Received a call 2 days before expected delivery, the representative stated she was sending someone out to repair the 1 nightstand and did not mention on the call about delivery of other furniture until I proceeded to ask. She apologized and stated my bed frame was still on backorder. I told the representative that I did not want anyone coming to fix anything at that time and that everyone should come on the same day as delivery since I have to take off work to be there. After a few weeks, still no call from Ashley to confirm my delivery. I called and furniture still on backorder. After 3rd failed expected delivery, I called Ashley to request a refund on everything except the sectional sofa. Ashley customer service claimed that the Ashley store in Stonecrest had to start the refund process. I spoke with the Stonecrest store, they claimed someone in business would have to contact me to start a refund on another day. I waited a few days and called back. They claimed there was a case number, and I had to wait for their call. The next day, Ashley proceeded to call me to tell me that they can deliver all my furniture on September 4, 2024. I informed them that I was in the process of getting a refund on furniture I never received and returning furniture received that was damaged. They stated there was no need for the return since everything was ready. I told them I am not accepting anything, and I was already upset that I have spent thousands of dollars on furniture that I have not received or was damaged. The next several days Ashley kept sending me many texts, calls and emails stating furniture is ready for delivery. I spoke with someone at Ashley warehouse and told him that I will not be receiving any furniture. The warehouse person informed me that a message was placed in the system that I no longer wanted the furniture. I finally got someone on the phone at the corporate office a few days later that told me my case is still pending on refund. I called corporate again a week later and this time someone started my refund on the furniture I refused. I asked about the nightstands. I wanted a refund since I did not want to keep them if they go with a bedroom set, I don't have completed. She stated that the case is still pending since I accepted the furniture in my home. It has been several weeks now, I called corporate again today 10/1/24 to speak to someone. He proceeds to tell me there are no returns from any Ashley stores except for online purchases. I told him if that was the case, why do I see on Ashley's website that I can return items within 30 days if not satisfied. Mind you, I requested the refund within the period and the representative proceeds to give me a case number. Throughout this 2-month period, I have learned a valuable lesson that I will not purchase anything at Ashley’s furniture. I believed the Ashley's store in Stonecrest knew before I confirmed my order that items were on backorder. I believe the salesperson was only thinking about making a sale and he could care less about the inconvenience placed on the customers. I will tell every family member and friend to spend their money somewhere other than this company. I have had the worst experience for a 1st time home buying who wanted to splurge on some new furniture. Still waiting to return and refund.

David was very patient with my mom who is 80+. He took the time to explain everything to her and answered all of her questions. He is good.

We purchased living room set and master bedroom set. We have spent several thousand dollars at Ashley and been very pleased and we’re also wanting to purchase more. We were super excited for our new sets until it was so difficult to actually receive them. We were scheduled for 9/21 then day of we received a call that the truck driver called out. Were frustrated but acting accordingly and set up a new date, 9/23 between 8am and 12:15pm. Come 9am and no call or confirmation we called and were first told we weren’t on the schedule. Then were told the truck is broke down. Then proceeded to talk to 6 different people just to get answers and solutions. I was denied a supervisor by one person. Had to repeat myself several times because 2 people decided to just repeat what I told them. No one had answers or solutions until almost 3 hrs later . They tried to get us to reschedule for a MONTH out after I explicitly said I wanted to pick up in stead. After hrs of going back and forth someone finally knew what they were doing and got us the correct information.then we rented a U-Haul and had to drive a hr and half away to pick up the furniture ourselves then we’re still not able to get everything we PAID for. 4 of our items were not allowed be released even though they had them and were clearly PAID for. They couldn’t tell us why and neither the store or warehouse were communicating. All they did was blame one another instead of figuring out a solution. So after 3 more hrs of sitting we drove 2 hrs home because of traffic and waiting on them. We had the hula back late because they could get their stuff straight and had to pay a fee. A went home without everything. very frustrated and disappointed. won’t be returning. Y’all really need to get more organized. This is unacceptable.

Fay was amazing. Helps me pick out the perfect set for my living room. Will definitely recommend her

Recently, I went to several furniture stores to shop for furniture for my master bedroom. I have used Ashley before, the Buford location, and had a great experience, so made the decision to return, this time to the Stonecrest location. I am giving two stars because working with Mrs. Fay was effortless, and she deserves the credit for her patience. I decided on a bedroom suite and living room set and scheduled my delivery for Saturday, September 21, and received my confirmation email accordingly. The morning of, I received a phone call stating that we needed to reschedule my delivery as the delivery driver did not come to work. While this was inconvenient, I cooperated and scheduled the delivery for Tuesday, September 24. I was told over the phone that everything was set up for Tuesday, and spent Monday night moving furniture out of my master bedroom, but never received an appointment reminder, so Tuesday morning, I followed up to get a time frame, just to find out the call center agent never scheduled the delivery, and the earliest I could reschedule would be the following week. We offered to opt out of home delivery and pick the furniture up from a warehouse, which my girlfriend and disabled father will have to do since I am at work, and have been awaiting a confirmation call for 2 hours. I will not be going back to this location and regret my decision to go there in the first place, the lack of organization is just not worth it. Update: I finally spoke with a helpful representative who arranged for my girlfriend and disabled father to rent a uhaul and drive two hours to the warehouse to pick up our furniture, but they gave them everything I ordered except for the bedframe, headboard, footboard, and box spring. They would not release those items as they were not released in the system. I would advise everyone searching for furniture to make the extra drive to avoid this store and the lack of coordination their staff offers.

Stan Lee provide us great customer service. Will be back with him next time for future purchases. Thank you Stan

Stan Lee was so patient and helpful. He made my shopping experience amazing.

Went into Ashley shopping for bedroom furniture and David assisted, when I tell you this was the easiest and best furniture shopping I’ve ever experienced and he was the greatest. Talk about looking out for his customers, he did that and more. His recommendations were acceptable and I left the store a happy customers. A+ experience. Whenever you are considering Ashley at Stonecrest, I highly recommend asking for David!!

We worked with Ms. Fay, she was very helpful and has a wonderful personality! Overall satisfied with the service.

Great Greatest Service!!!!

Stan Lee was the salesman that provided excellent customer service. Stan was very professional and knowledgeable about the products. Thanks for a great experience.

Stan is the man!

Very courteous & professional & Allow me to show!!

David was awesome, he made our process very easy and quick.

Stan was great and helped us get couch we love quickly and easily

David and Mikayla did a great job! David was truly helpful and professional in selling me a desk and tv stand for my new home!

Thanks Stan Lee; you have amazing patience….we were didficult!

STAN LEE GOT ME RIGHT i LOVE MY NEW BED SET YOU GUYS HAVE TO COME SEE HIM!!!

Very professional, and knowledgeable staff friendly and eager to help.I had a good experience.

Stan Lee was a true professional and we can’t thank him enough!

STAN THE MAN!!!! Amazing day and deal. Would definitely recommend and be back in the future

Stan the Man! He was very informative and helpful. Thank you again. We will be back.

David was awesome! Highly recommend him and this location. If i could give more stars i would! Thank you guys.

The best customer service Very professional and great prices David is the BEST!!!!! VERY HELPFUL AND ON POINT. 5 STARS

Stan Lee was amazing and made buying my new recliner chair very easy and painless. He even helped with savings. I would highly recommend his and this store

Great value for the money. Lisa was awesome.

Mr. Stanley (Stan the Man) was very helpful with securing me a new dining room table. He was very knowledgeable and very friendly to myself and my family.

The Stonecrest store, Stan Lee was very helpful. Addressed all my needs for my bed. Stan was a great help!!! Thank you

Salesperson David is the best!

DO NOT let them talk you into using an Ashley Synchrony credit card for your purchases. I came in with my own credit from a different trusted credit company but I wanted to help Ashley employee by using their credit and that has been a big money mistake. I got approved and everything was smooth at first. Then 5 months later the credit card company decided (for no reason) to lower my credit limit which increased my utilization which lowered my credit score. I file a complaint on the BBB site and they have done this to others. It’s their business practice. Synchrony and Ashley lure you in with the promise of no interest for 12 months, which is kinda true, however if the company keep lowering your initial credit limit you will go will pass the 12 months of no interest and in the end pay a boat load of interest…..Trust me don’t do it you will regret it.

David was exceptionally patient with us—I couldn’t have asked for a better salesperson to guide us through our purchase today. We’ll definitely see you again soon, David! Jackie

David was such a great help!

Ms Fay was very helpful and she was very professional

Stan at Stonecrest is amazing and had me out in less than 30 minutes! He is kind, knows his information and was ready to help me find the perfect sectional for my home!

Sales rep was very helpful and courteous Marie but the inventory and store manager Lisa was not as expected. Needs improvement

I'm not speaking on this location exactly but the company as a whole is beyond awful don't ever order from them! They will take over a month to get you your furniture! I called to cancel because I was sick of waiting over a month for one piece of furniture and the day after I canceled they took the money out of my account anyway even tho I canceled and asked for my money back because it was going to be another two weeks for before I got my sofa yet again! This is beyond ridiculous. So I never get a product wait forever and have money taken from me after I cancel??

Marie was phenomenal!!!

Fay was very helpful and kind.

I don’t know how to update my original post but to have paid as much money as I did and the service I’ve received is ridiculous. I’ve had two wedges sent back due to errors where the delivery man made notice and said they refuse to deliver the items. On top of that my nightstands were said to be delivered in two weeks time, it’s not saying they won’t be here until November. I dealt with Stanley Lee at the store.. definitely felt lied to now

Ms.Fay was very Professional & knowledgeable thru the whole buying process. Will be recommending her to others that's Furniture shopping.

Ms Fay was awesome!! She explained everything in detail for us. She was patient and answered any questions we asked. We will be visiting her again!

Ms. Fay was the absolute best!!! She helped me purchase my dream bedroom set and a new mattress. She made the process seamless and offered great advice! I 10/10 recommend her if you will be shopping at this store!!

Guys, if you go to Ashley’s off I-20 ask for Fay, she is so helpful and professional.

Outstanding service from Fay from the moment I walked into the store, she’s the true definition of a perfect sales rep. Thanks!!

Thanks!

Ms. Marie was awesome! The customer service received was outstanding and I will return for future purchases. She made my evening a great experience while visiting the Stonecrest location. Thanks for being patient, and offering world class service. It was appreciated! Thanks again...

David was AWESOME! Moved from Chicago to Atlanta and his customer service and patience was phenomenal. Thank you.

Stan was amazing!! Exactly what was needed

David was amazing!!!! He helped me with my dad looking for a new bed!! He was kind and helpful with him.

Awesome sales rep! David was very knowledgeable and helpful! Thank you David for helping us make a great decision for our son’s first bed!

This place was the best furniture spot we have ever been at! Our helper was David and he was amazing! 10/10 best furniture place!😁

David the best service representative that I have encountered in a while. Thank you very much David 😊

David St. Surin

Lisa is a store manager. She was so great! I was looking for a specific chair that was purchased 5 years ago. She was able to locate the information, verify that Ashley Furniture still sells that particular item and get it ordered for me. I was in and out of the store within 20 minutes! I cannot express how happy I was to be able to find this item so easily. I was really dreading having to go around to all of the furniture stores looking for a chair. This chair is perfect for me and I am so very, very happy! Thank you to Lisa who was professional, helpful and went above and beyond. She even found some felt adhesives to go on the feet of the chair to keep them from scratching my floors!

Good service

I received excellent customer service from the associate Calvin. It was a no pressure sale. Thanks for the great customer service.

David was very patient with me in purchasing my matress. I would recommend anyone contact him when shopping at Ashley

My sales person was David and he was awesome, understanding and very patient. If you go in please ask for David

Fay Mclaurin was amazing! She was patience with us as I continuously added items to order. She was professional and kind. Thank you for all the help.

David and Faye were great help! Quick and no hassle

Daniel provided fast, pleasant, professional service in locating and ordering the exact dresser we wanted!!

10/10 highly recommend

Mo and Stan provided amazing customer service! Thank you

It was awesome, my agent Ms Marie was very helpful. She listened and she was extremely patient with me in trying to decide on my options. She is dedicated to her job here at Ashley Furniture. I would definitely purchase again and again.

Marie was amazing she helped me with my new furniture for my new house! I will definitely be back to purchase more for my home.

Stan Lee was wonderful to work with at Ashley Furniture at Stonecrest Mall! What a great experience!

Marie P. was so amazing and helpful. She didn’t pressure or rush us. She made the experience awesome.

Everything was 💯

Marie Philogene customer service was Exceptional

Mr Stan was awesome. I love the fact he gave me space to look around. He came and checked up on me but didn’t hover and I appreciated that so much.

Ms. Faye was a phenomenal help in getting us squared away with our furniture. She was patient and helpful when we required her full attention but wasn’t forceful when we needed time. I would definitely come shop with her again.

Ms.Fay was very pleasant to work with.She helped my husband and I pick out the perfect bedroom set for our home.

I had no idea this furniture was so amazing. The selection and quality is top notch. Even further, the employees provide the best customer service. Ask for Fay! She is extremely professional, pleasant and patient! You will. It be disappointed.

Faye was soooo awesome very knowledgeable and helpful

Ms.Fay was my sales rep. She was fast sufficient and she took care of my needs

I love Ashley Furniture! Went to Ashley Furniture Stonecrest, Ga on Sunday, June 9th. The service I received this time was just ok for me. I wanted to buy more, but didn’t bc the energy of my sales rep was off from entering the store to completing the sale. I felt the same way the day before in which I encountered the same with another rep (older man, believe his name was Stan). He answered my questions but the answers were short causing me to continue to ask questions to get answers. Needless to say I purchased a recliner for my husband Father’s Day gift on Sunday (6/9) to be called on Monday (6/10) telling me it won’t deliver as promised on 6/15 and has been changed to Friday (6/21). Very misleading and disappointing..

Katrina was amazing in ordering my replacement parts!

Today was a great day. I was in “Awww” and I Mean “Awwww” - Greeted and Assisted by Marie and Ms Dahlia, It was the Most Powerful Experience I’ve Had in a LONG Time (Since my Home Purchase) - I Recommend the Ashley in Lithonia and Ask for Marie, She’s The Absolute Best!

The sales associate was professional, knowledgeable and courteous.

I'm actually on the phone as I'm writing this review about a situation that occurred yesterday at Ashley in Stonecrest. An employee put an unauthorized item on a purchase that I bought yesterday. I called to have it taken off after I saw the item on my receipt. After telling him from the start not to put it on my credit card. A receipt with the item off was emailed to me with a different purchasing price, but still, my account has not been credited. I told Mr. Lemoine from the moment he told my sister he would give her a particular wall item not to put it on my bill, but he did it anyway. I'm still so upset today and will file a complaint.

David was very helpful and patient.

Well I was happy with the store service but I'm not happy with the delivery of my purchase after being told I would receive my furniture on the 7th the day before someone called to say they don't have all of my orders OK I was told they would still bring what they already have I said OK well no one came after speaking to 4 different people even the store now am being told the 13th its like am getting the runaround its like they don't even know what's going on at their warehouse am very disappointed with how they do business

Katrina was very knowledgeable and the best rep ever!!!

I’m so thankful for Marie p she was amazing and anything we need she was right there helping us each and every way

I stopped into Ashley Furniture store in Lithonia looking for accessories. I was greeted by a very pleasant young lady by the name of Lisa(Store Manager). She made my experience an absolute joy. She helped me find an accessory that was on my list. Thank you again Lisa and Ashley Furniture/Lithonia.

Thorough!! Patient!! Kind!! Knowledgeable!! Definitely see him for all bed needs

Katryna and Courtney were the best. I received excellent customer service.

👍🏾

David was the best. He went above & beyond to make it work for us!!! Come see him. He is amazing.

David is amazing!! Great energy very patient and awesome customer service. Thanks again!!

David was absolutely Phenomenal! He took his time to make sure all my needs were met with my purchase!! Thanks again David☺️ ~Teresa Nash

We would like to thank Fay and Lisa for the amazing experience we had with them today. Fay greeted us and answered all of our questions. She was very sweet and attentive to our needs. She even guided us in purchasing a new mattress and pillows! At the end she worked her magic with Lisa and provided us with some discounts where they could. I am very appreciative of their help and our overall experience at Ashleys. We thank you!!

Moe, Lisa, and Stan were absolutely amazing!!!! They were very patient and really help us save alot of money!!! :-)

Stan Lee was top teir. Thank for your expertise and help picking out the perfect living room furniture for our new home. The whole staff was great. *This next part needs to be passed along* @AshleyFurniture yall shouldn't force the color of throw pillows on your customers. White oversized chair and I only get Navy blue in the throw pillows for $700. Yall should give at least a black option or one or 2 colors.

David and Courtney was so helpful and amazing!! Go see them !!

Stan Lee is phenomenal at providing 5 star service with an engaging personality!

Stan was great!

Lemoine Coven at Ashely Furniture in lithonia, GA met me at the door, listened to my specific requirements and led me to the perfect solution! I could not be happier with my experience today.

David was a great salesman the process was very smooth and easy can’t wait to get my new furniture.

David Surin was excellent with customer service. He was very knowledgeable about the bedding merchandise. Job well done!.

Customer service was excellent! Ask for Stan!! He’s great & has great taste in style. Was a lot of help.

I had a wonderful experience with my sales rep Marie and Dahlia they were tremendously helpful and knowledgeable

Mr. Lemonie Covan was an excellent help with finding my family the best fit in a living room package. He took his time and understood my needs. Excellent employee!

Fay was great very helpful and knowledgeable. She has great customer service.

Mr. Stan was amazing helping me find what I needed and in my budget! Great sense of style and design. The store has a great selection and nicely organized. I will be back !

See Faye she’s awesome !

I just left the store and Stanley “Stan” Lee Jr assisted me and my family. He was thoughtful, thorough, kind, patient, and very knowledgeable! I didn’t get to make m purchase due to my kids having a meltdown but he made this shopping experience a pleasure!!!! Thank you Stan!!! #lithoniaashleyfurniturestore

Excellent sales and services. Thank you Nancy.

Stan Lee was exceptionally helpful from our initial entrance into the store. He was warm and friendly and we really appreciated his service five star ratings.

I just purchased a sofa, loveseat, ottoman and a TV stand for a really a really good price. I give a big thanks to my salesman Calvin, and to the tallest guy (haha, 🤣 he's really kinda short) in the store his boss Dakota who really looked out for me. Hey, guys I will be back and I encourage others to come and check them out.

I shopped at the Stonecrest location, David assisted me the moment I entered the store. Very professional, polite and informative ❣️

David did an amazing job in working with us.

Marie was a delight to work with. Will definitely recommend to anyone!

Marie was fantastic! Super helpful and knowledgeable.

My experience at Ashley Furniture store shopping for a mattress with Marie was awesome. Marie was incredibly knowledgeable about all the different mattress options, and she took the time to understand my specific needs and preferences. She was patient, friendly, and not pushy at all, which made the entire shopping process comfortable and stress-free. Thanks to Marie's guidance, I was able to find the perfect mattress that met all of my requirements. Overall, I highly recommend visiting Ashley Furniture and working with Marie for anyone in search of a new mattress. It was a pleasant and satisfying shopping experience.

Katrina is amazing. She is very professional and kind. They are fortunate to have someone on their staff with her excellent customer service skills.

Stan Lee was a very big help today. He greeted me at the door with all the information that I needed to make it easy to get around the store and told me about a great program that works for me and my family. Thank you. I will be back soon

Thank you Stan Lee for all your help.

Very nice and respectful

No pressure and excellent support from Marie!

Nancy was so amazing and nice! She walked me around the store and answered all the questions I had. She also helped me narrow down my choices of furniture! When I come back for more I will work with her again because she was knowledgeable and sweet!

Stan was patient and extremely helpful!!

Calvin was very knowledgeable and considerate of my needs. Looking forward to my VERY QUICK DELIVERY!!! 4 DAYS!!!

Stan the man is the man!

Stan Was The Man Most Definitely

Bought a bed that needed to be returned and David helped us out tremendously. Thanks David

Stan was great.

Lemoine was very nice, personable, and helpful. Highly recommend coming for your furniture needs

Lamoine was the best! He answered our every questions & fought to get the best deal for us as first time homeowners! Thank you Lamoine!

Stan was amazing!!! I got what I needed for a reasonable price and it didn’t take long at all. Get you some Ashley Furniture!!! 😊

Stan was great! Very suggestive to what we wanted. Not trying to sell us things we weren't interested in. Bought a king size bed today :)

It was a pleasure coming in to ashley funture from the beginning Mr Calvin Dahlia who I meet was very attentive Also Ms Marie whom I talk to also front desk.Mikayla Katryna awesome Team Thank yall for being so kind

Nancy was wonderful! She made the experience very comfortable. The sale was seamless, we were in and out and under an hour. A+ service!!! Will purchase again in the future.

Was a very positive experience as always. Mary (I think that is her name) was helpful and very thorough. Got a nice 10% discount!!

Calvin is the best! Made us feel at home. Hooked us up with a great deal!

Great job by Calvin and Dahlia! Purchased a couch and dining room set near closing time and they made it happen! Quick in and out!

David was an absolute GEM!! He ensured my family found exactly what we wanted and stayed within our budget. He was very friendly and personable. Ashley’s Furniture is your one stop shop for all your household needs! Thanks again, David!

Mr.Lee Was very patience with us, as well as helpful & honest. The experience was great

Mr Stan was the MAN ! I was very indecisive when choosing a mattress to go with my bedroom set and he was very patient ! Thank you Mr Stan

The service was great ! Marie was polite and knowledgeable. She helped us understand everything dealing with our purchase and gave us peace of mind as well. We will definitely be back !!

Excellent customer service!

Mrs Marie was very professional and personal with helping my Husband and I to find the perfect item that we were looking for

Nice to meet Nancy and very nice person she is very good sales person i like because she speak spanish ❤️

I want to thank my sales guy lemoine and Dahlia didn’t wast time with helping me no long sale pitch and Dahlia went over and beyond to help me with my warranty thanks so much i couldn’t have done it without you ☺️

Ms.Marie was friendly and knowledgeable. Highly recommended.

Lemon was great

Wonderful service. Walked in late and left with misson impossible complete!

Lemoine was absolutely great best salesman of all time come to Lithonia and ask for this guy loud personable and fantastic

The ladies Marie and Lisa were very pleasant and professional. Excellent customer service.

David was exceptional. Thank you

Lemoime the greatest come to Lithonia

Ms Marie Philogene was very informative, she give us multiple options to choose from. She was very patient with our decision making, she also made some suggestion which was very helpful, she made our shopping experience at Ashley’s very easy, she’s a pleasant sweet lady and I am looking forward to doing business with her in the near future

Great experience at Ashley's, David and Moe were great. Excellent customer service

Came in Ashley at stonecrest worked with David had a great experience

Great service! Super friendly and easy to work with!

Ask for Calvin. You will not be disappointed. He provides exemplary customer service with a smile and is very informative. Thanks for your help!

Marie did a great job. She was patient, friendly and very informative. The process took more time then expected but she made me and my husband feel very comfortable.

The merchandise that I purchased was great but unfortunately, the warranty that I purchased was a complete scam. The saleswoman was untruthful when describing what the warranty covered in its entirety. Long story short; DON’T GET THE WARRANTY…

Moe and Lemoine were absolutely amazing, I came in looking for some new pieces to furnish my new place and these two gentlemen were a claas act. They were knowledgeable, patient and enjoyable to work with. I will be returning.

Great service, by Marie I will definitely come back!

Great store! Great service from Nancy!

Ashely Furniture in Stonecrest is great. I really loved that no one pounced on me right when I walked in the door begging for business. David was a gem to work with. He gave great detail when answering all of my questions and gave me space to think/make a decision for me. Needless to say, I am already looking forward to my next purchase!

I just had a great experience at Ashley with Charity the sales manager and the sales associate Calvin. They were very patient with me because I couldn’t decide what I wanted but at the end I got a good deal and I’m walking out with what I want.

I would give 10 STAR If I could she was Awesome!🤗👍🏾(NANCY T.)

Great customer service. Charity worked with me. I would recommend Ashley Furniture Store for all your furniture needs.

Nancy was very awesome. She provided excellent customer service. Thank you!!

Thank you Marie for the extra care that you took to help me furnish my place. You really took the time to make sure that I received the best service and items that would look best in the home. Thank you, I will be back

Today, my husband and I were out looking for furniture and decided to stop into Ashley. We were greeted by a sales associate (I believe she said she was the manager). She was very patient with us in answering our questions, and helping us come to a decision.

I enjoyed my visit at this store. I was helped by Charity. She was very knowledgeable of the products I had questions about.

Great customer service.

Great experience!

Great customer service!!! Lemoine was very well informed, very energetic you can tell that he loves his job. I will be purchasing more items soon.

Ms. Marie is the best!!! If you are in the market for furniture and want the best of the best you need to come out here you will not be disappointed trust me!!

Staff was friendly and knowledgeable

Stan Lee was the best! He helped us define our scope. And the showroom is clean and remodeled!

Lemoine was great

Great customer service! Ms. Fay went above and beyond in helping us find the perfect bed and mattress for our new home🤗🤗!

Nancy was so knowledgeable and helpful! Great experience!

Great customer service, moe

David And Moe were Greattt!

My daughter bought a bed from Ashley, So I decided to come back and get a pillow and protector for my husband who's coming home from surgery. they didn't have it but the helpful staff lisa and stan helped me find what I needed on amazon. I am forever grateful!

Great customer service from David! Must ask for him!

I loved my experience here! I went to 2 other furniture stores before coming to Ashley’s and I’m happy I came. I had the pleasure of receiving service from Marie and she was very pleasant, was able to answer all of my questions, and overall super sweet. I walked away with an amazing couch!

Awesome Customer Service

My experience at Ashley Home Store located at Stonecrest was nothing short of excellent. From the moment I walked in, I was impressed by the warm and inviting atmosphere and great customer service. David was very helpful and I will continue doing business with this location.

David was amazing

Thank you sooooo much to Stan The Man for your wonderful service you gave today!

Stan lee was friendly and really helpful today

Marie provided me with the best customer service today. Everyone was so pleasant and the sales Manager Charity even came to speak to me as well. I highly recommend asking for Marie when you come shop.

Nancy was amazing the fastest service ever! She was extremely professional and personality was superb.

Makaya is really helpful at costumer service, she should get a raise!!

I just got some very nice furniture for a best deal I could have asked for. Feeling pretty good today!

Moe was beyond helpful in helping me pay for my king bed. Lemoine was awesome with making sure I knew all my options so I could make the best decision possible for my family.

Fay was an exceptional advisor for us. We were pretty sure what we wanted but when we got there to pick our couch (a clearance item) it had been discontinued and wasn’t on the floor. Fay helped us find the right couch and timing to get it delivered. Will go back and would recommend!

Stan was Very accommodating. Every problem I had he had a solution . Will forever shop here ♥️

Lemoine was great and is the best salesman I’ve ever worked with great personality

STAN DID AMESOME JOB HELPING GET THE ITEMS I NEED FOR MY NEW HOME. I WOULD RECOMMEND YOU ASK FOR HIM YOUR NEXT VISITS IN

Charity, Ana, Mo, and Ike especially were exceptional in there willingness to assist, expertise and general service, they need a raise and another lunch on the supervisor 💯

been to ashley’s a million times and lemoine Covan is hands down the best salesman i have met gave me all the promotions and literally saved me money with acima love him and Moe personality

No issues and all considerations paying for a 4-figure purchase were addressed. Thank-you!

Great customer service from the front door.

Our representative was very sweet & professional!

great service

The Ashley store located at 2900 Stonecrest Circle, Lithonia, GA 30038 is not a store I would recommend to anyone. I have spent almost $5000 in store purchase, I wanted to return a mirror that was unopen to the store a day after it was received. I was told that there are no return policy, yet I did not received a non-return policy on my receipt, I was just told that by the store representatives. If anyone choose to purchase at this store location please ask about their return policy before purchasing any items from this store. Also to add to this my driveway was damaged by the delivery service who delivery the furniture I bought!!

Really knowledgeable and helped me out as soon as I walked in

Had an amazing experience with Ms. Fay and Moe they made my buying experience exceptional.

Stably was so giod

Courtney did a awesome job helping me today great guy next time you come to Ashley make sure to ask for Courtney

Lemion and Moe were amazing they were extremely helpful and made it a seamless experience

Don't get the Protection Plan offered by the store. Made a claim for damages less than a year from purchase of dining table, only for them to deny claim due to “accumulation of damages” table has 1 small chip on it and 1 stain on it. Was told that any future claims would also be denied until I pay out of pocket for the current damage. Even though their brochure stated that it covers chips, stains, fading, etc.. waste of money getting protection plan for them to flat out tell you that they will not cover any claims now or in the future.

Lemoie and Moe was absolutely wonderful. 10 out 10!! Go see them today!

Great customer service. Thank you Stan the man.

Great, quick and efficient service. I worked with Stan. He allowed me space to shop and wasn’t overbearing but was available to answer any questions.

Superb customer service. Quick and easy. To the point.

David & Marie were great Reps. They were patient and helpful; answered all our questions and we didn’t feel pressured or rushed!

The salesman they both were very helpful

Dahlia and Courtney at the lithonia location have great customer service. Very welcoming and welling to help me. Thank you !!

Great service great prices

Love it great services friendly people

Mikayla was a great customer service representative! She helped me resolve my issues quickly and smoothly when purchasing my northshore.

The management team is full of great Africans who look out will continue to shop here

Lemoine was amazing had the best experience this is officially the black experience store

This guy lemons helped us with 12k and made it seem like we spent 4 a true salesman

Great customer service

Had a great experience working with sale rep Fay and Store manager Lisa. I was very pleased with the purchases and look forward to enjoying my new furniture. The sofa/chaise I choose, was firm in the store, however, on one of the reviews, it stated that the one that was delivered, was not as firmed as what they sat on in the showroom store. I am praying that our sofa/chaise will be firm as what I experienced at the store. Looking forward to working with Fay in the near future.

I’ve never had such an amazing experience at a furniture store. Stan Lee aka “Stan the man” was super helpful and knowledgeable!

Stan Lee “Stan the Man” was such an amazing advisor. He walked me through the process of buying a new couch as soon as I walked through the door. I would gladly shop with Stan anytime I am looking to purchase new furniture.

Mr. Stanley Lee helped decide on a great value mattress and helped us narrow down our options for a living room set.

I had a great time with some unexpected surprises to add to the bouquet workshop! I shared the invite with my family and friends, then challenged them to split up and meet new people, overall it was a pleasant experience for us all and we met a few new people with common interests and left with more knowledge and a beautiful bouquet! I’m excited to do this again in the future. Oh and I purchased a new sectional, ottoman and a desk, it was really a one stop shop and a great morning!

Dhalia D, Lisa G and Isaac M were the perfect sales team to help with my purchase. I stated what I needed and they made everything easy and convenient. Come see this trio at Ashley Furniture - Lithonia!

Ashley Furniture at StoneCrest Lemoine and Mo took very good care of me! I’m very satisfied with the customer service and care.

Amazing experience with Stanley, MOE, &Dahlia thank you all!!!

Attended a flower arranging class at Ashley Furniture today and it was amazing! The instructor led us through the art of flower arranging and we were able to take our bouquets home!! Did I mention it was after event and we were provided specialty lemonade by SQUOZE company !!

10/10 bouquet making class, makes me want to make more on my own. really fun and family friendly. will do again! ty for hosting

The build a bouquet class today was awesome!! Fun & informative.

Loved the Bouquet making class! The instructor was super knowledgeable and kind. 10/10

David and Anna were so great with their customer service was outstanding. Thanks for letting me just be able to just have a chance to see Customer Service still alive.

STAN LEE!!!!! Thank you for making my shopping experience a great one and not an overwhelming one! I hope my delivery is just as awesome as you were… Mr. Lee is the perfect example of how your shopping experience should be! Ex: He introduced himself, allowed me to look without the harassing/creepy following.. He was available when I had questions and actually help me pick out my new living room set. Thank you again Mr. Lee. Ashley Furniture has a jewel:)… As always google please hire me for reviews!

Ms. Nancy greeted us as soon as we walked in the store with a friendly smile. She was very patient and helpful. She explained everything to us and worked around my delivery schedule.

Mikayla was absolutely wonderful! She provided top-notch service with a smile that just made my day better. She was attentive, helpful, and went above and beyond to ensure I had a great experience. It's rare to come across someone so dedicated and passionate about their job. Her exceptional customer service skills definitely deserve recognition. Thanks, Mikayla!

Lemoine was such a pleasure to work with, he was full of energy and was very helpful. I will definitely recommend asking for him.

Lemons is the best funny personable and we will be back greatest experience I ever had

Everyone was nice and professional Nancy was excellent she score a 5 in the business. I waiting for my furniture to be deliver soon. Thanks again Rose and Fernandes.

As the other man said the Goat of sales

I had to cancel all my items and went to another Ashley store, where I work with Mr Davis at 1960 Jonesboro Rd and he actually fix all my problems and never lied to me once, he kept everything straight forward with me.

Lemons is the Goat that’s it that’s the statement

I wanted to share a very positive experience my wife and I had recently working with Stan at this location. He was very patient in trying to help us in fitting in what was a very small window of needs. Although we were unable to make a purchase here, we left feeling like we had truly been helped in our search. Once again, thank you, Stan.

Charity was a great sales manager and helped me with my purchase today. I would definitely recommend this location.

Issac was very professional and was able to get me to come back and buy from him. I would definitely recommend asking for him when you come in.

Issac was very professional and personable, also very astute and heIpful in making my selection would definitely recommend asking for him.

Stan Lee was a great truthful help in purchasing furniture for our bedroom. Will definitely be back!!

Great service. Very professional!

David made my first time shopping for furniture my best time !! He was such a big help for me during the process!

Had an awesome experience with Courtney S in customer service! Friendly and excellent service.

Courtney have excellent A1 customer service and is the best customer service to ever have

Ask for Issac! He will take care of you!

Stan Lee was super helpful!!!

Great customer service with David

Nancy was nice. Very informative and knowledgeable of product. 💯

Mo and lemoine was a great salesman! They answered all my questions that I needed answered. I can’t wait for my furniture to arrive.