Ashley HomeStore Lithonia, GA

Feels like harassment by sale reps.

Yvette was excellent, She is very knowledgeable and spent the time and explain everything for me. I appreciate that She shows what Customers Service is all about. Thank You for the GREAT SERVICE I receive yesterday.

DO NOT BUY FROM ASHLEY! We have had nothing but problems with two chairs we purchased from them in January 2019. The cushions began to fail, slanting to one side after 3-4 weeks. They replaced the first set of chairs. When the new set was delivered, they appeared fine, but after about 3 weeks we began to notice the same problem. They sent out a tech who acknowledged the slant, but his report said nothing is wrong, customer preference. Also, they never followed up with a call letting me know what the tech said and I had to physically go into the store because no one would answer the phones. They said they could give me store credit, but no refund unless a tech deemed it a manufacturing defect. I wanted a refund, due to what appeared to me to be extremely poor customer service, I didn’t want to purchase anything else from Ashley. It was then suggested another tech come out, so we followed their suggestions. This tech was very sympathetic, said he could definitely see the cushions were slanted to one side, put it in his report, but then said this is normal. I even spoke with corporate several times (because everyone was sending me back and forth between the store and corporate). Last week a person at corporate said that they would speak to the store and would have someone from the store contact me with a resolution. A week went by and no contact which I have found to be a normal policy with Ashley, there is no proper follow up. So I contacted the store only to be told that Now, they will not only give me a refund, but they won’t let me return the chair for a store credit. Therefore I am stuck with junk chair that hurt my back due to the slanted cushion. If you buy from Ashley and there is a problem with the furniture, you are stuck with it!

Smooth transaction. Very pleased!

Make sure you check out the McDonough location ask for. C.J...... Great Customer Service. Great store to shop great crew.

Poor service

Stan Lee is the best furniture salesperson I've ever had the opportunity of meeting. He was extremely helpful without being pushy. He was very knowledgable as well. If you are ever furniture shopping at this location please request Mr. Lee.

Stan Lee was the best sales rep i have ever experienced!!!!!

Stan Lee was awesome very informative .

Bought several pieces of furniture from here when furnishing home. Bought a Ashley craftmatic adjustable base. On every single item I have bought I purchased a protection plan. Asked for the protection plan for my bed. Sales man Stan Lee put the mattress cover which was also requested but the actual base nothing, which mind you was requested. Now I have a three thousand dollar Bed, no protection. Spoke to the office manager who was less than caring or helpful. Wouldn’t even give a vendor number when requested. As a office manager very nasty please when dealing with this store and with this sales person. Stan Lee or any sales person there be very careful. From now on my motto is can you say American Signature. Salesman Robert At American signature knows his job and looks out to protect his customers.

Stan "The Man" Lee was excellent! He got me everything I wanted and more for a great price!

Stan Lee did a fabulous job helping us learn about the best mattress for us. He was great!

Bought my breakfast table and couch from here. Great customer service.

I found the exact King size bedroom set that I had visualized for a long time. Brenda, my Salesperson was the epitome of great customer service. She did not rush me, she was extremely knowledgeable about the set, got the best price after checking the internet for comparison shopping. The entire process of financing was quick and she explained everything in detail. The best part is I purchased today & it will be delivered this Thursday. This was a great experience & I would highly recommend you shop at the Lithonia location & ask for Brenda. Selina D, Decatur, Ga.

We love buying furniture from Shanu!

My husband and I visited Ashley's Furniture today and warmly welcomed by Ms Lavera Cox. Our experience with her was remarkable and personable. We will be be shopping here again.

Ms Lavers Cox was very professional, helpful, thoughtful, patient an knowledgeable about Ashley's product line. I appreciate all her help an attentiveness.

Great custome rd service by Mr. Stan Lee

Great furniture for apartment hunters