Ashley Store Lithonia, GA (Stonecrest)

Great service.

Rico was very kind and Knowledgeable He's a great asset to your team.

Alex Bonds was absolutely amazing 🤩 She has excellent customer service skills and was extremely easy to work with at Ashley Furniture.

Thank you Alex!

Customer service was great from the initial phone call (Calvin) to confirm the item we wanted was in stock, to the time we walked in the door to purchase the item (Nancy), we're both great.

Very nice

Mikayla was the best. Go see her!

My husband and I had an exceptional experience at Ashley Furniture, thanks to my sales representative Rico. He was incredibly knowledgeable and provided outstanding service. Additionally, Mo, the Acima representative, was fantastic. He explained the leasing agreement so clearly, anyone could understand it. Especially the terms of the 90 day payoff. An amazing experience. 😊

Wonderful service. Calvin greeted us at the door. Didn’t pressure us at all. When we found what we wanted we called him over and he gave us quotes. Took off what we didn’t want and added what we wanted. We were in and out quick with zero pressure. Calvin made it super easy!

Nancy was amazing! Super kind and pointed me in the right direction for exactly what I was looking for.

Polite and professional

I love the salesperson and they were like talking to close family members and the only thing that doesn't make sense is, when you are applying for the store credit they want TO MUCH OF YOUR PERSONAL INFORMATION LIKE BANK ACCOUNT NUMBER, NOT COOL AT ALL....

Mikayla greeted me upon entering the store. She understood exactly what I wanted after I explained it. She took me directly to the sofa I needed.

The staff is friendly and helpful. Special thanks to Ms. Avis, Alex, and Moe! They help me with my selection and kept me informed on the next steps.

The salesperson was very helpful and knowledgeable about the kind of furniture we wanted to purchase. She was also kind, understanding and friendly. We enjoyed doing business with her.

We had a great experience and found exactly what we were looking for. Mr. Calvin was awesome!

I had an AWESOME experience with the sale rep today 6/30/25. She was so pleasant and she listened to what I wanted and lead me to it. Thanks for your excellent service!

Fairy Mikayla was really helpful and her Fairy Queen also! Thanks for the help in the store

Marie was patient and helpful as I brainstormed to come up with my choices. She let me lead as ultimately I would have to be happy with my choice.

Makayla was an AMAZING sales rep! She made sure that my mother and I understood the pricing, let us a feel of how the pillows and mattresses were, and jest crossed all the T’s and dotted every I!! Most importantly, she was personable!! Great job, Makayla. Keep up the great work!!

Salesman was very pleasent and professional. I enjoyed doing business with him.

I had a wonderful experience. Jeff was very friendly and professional. My only issue is Ashley delivery operation.

I would give less than one star if I could. We went into the store wanting to purchase a few items. The workers never greeted us, one person we asked if he could help point blank said he wouldn't help us. Looked me up and down like he had a problem with me and my wife. We were casual but clean. Won't get into my other thoughts but I'll tell everyone I know about this place and how we were treated. If the shoe was on the other foot it would be all over the news. Pure immature BS on this stores part.

Great sales associate and very timely delivery. 2 days and I had what I wanted. The delivery men had respect for my home and set up my furniture with care. Overall-great experience!

Sales team and manager were attentive and responded to our needs immediately.

Rico and Moe helped out tremendously. We didn’t get approved for all items we wanted but Rico and Moe helped us to get approved through another vendor and we were able to leave with two out of three items. We felt hopeless and walked out extremely happy. Thanks guys. Thanks so much.

Customer Service Great! Nice furniture too

This was my first experience with Ashley furniture our sales person was amazing. His name was Rico Brown. He got us through the process. He explained the merchandise how it works. What’s his functions and he was amazing salesperson. I recommend him to anyone when they shop at Ashley furniture

I had the pleasure of working with Ricco during my recent visit, and I can honestly say he made the entire experience exceptional from start to finish. Ricco genuinely cares about his customers and takes the time to understand their needs without ever being pushy or rushed. His kindness and friendly demeanor instantly put me at ease, and his professionalism made the whole process feel smooth and enjoyable.

It was a pleasant experience, because of the sales person. she was knowledgable and friendly. She did not use uneccessary pressure to forc me to purchase the item.

My family and I had a house fire. A couple of days after the fire. We came into the store looking to get furniture to replace what we’d lost. We explained our situation to the sales associate Ms. Fay. Ms. Fay was so kind and so helpful. We purchased living room , dining room, 2 bedrooms sets(1 king, 1 queen) with the mattresses and a sleeper sofa. The delivery was scheduled for a week later. We had been sleeping on the floor with air mattresses at our rental property while we waited for the furniture. The day of the delivery, I received a call saying my mattress was on back order and I had to wait even longer to get a mattress. About an hour after that call the delivery guys arrived. The delivery guy told me the mattress wasn’t on back order. The mattress was at the ware house it just couldn’t fit on the truck. The truck was packed to the brim. As the guys were installing the furniture; I received another call from the call center saying the mattress wouldn’t be delivered because it was on back order. I told them what the delivery guy said and they basically said he didn’t know what he was talking about. After I hung up with the call center I called the store at least 8 times getting no answer before sending someone over to the store. When my niece arrived with me on the phone. They told her to come back after a certain time then the manager would be there. I waited until the time. I drove over to the store and I spoke with the manager. I explained what was going on. The manager said he would help me fix the problem. I told them I needed to get a mattress by a certain time if not I wanted a refund and I would go somewhere else to get a mattress. He and his staff assured my husband and I the problem would get fixed and I would get a mattress that day. I told them I had someone who would bring me a mattress by 8pm I just had to let them know by 7pm. And again they assured me they would fix it. They took me to the back to look at different mattresses to stall as time pass by. Once time came to an end. They once again assured my husband and I; that we would have a mattress that night. My husband and I waited and waited for the mattress that never came. When I got up the next morning, I told my husband I was going to go to the store to cancel the order and I would go somewhere else to by a mattress. I thought the store opened at 9am. My husband told me the store didn’t open until 10am. A few minutes before 9 there was a knock on my door. It was the delivery driver with the mattress. He dropped off the mattress and as I was talking to him, he told me the mattress wasn’t on his load for the day. He was told that morning to drop it off before his load to Athens. I went to the store after it opened, I explained how I felt like they(the store) played in my face. And how the mattress wasn’t delivered when it was supposed to be. I told them multiple times “at this point I don’t even want the mattress; they can have it back and I’d go somewhere else to get another.” The manager kept saying to let them make it right even if they had to give me something to fix it. Even after the offer and the back and forth. I still didn’t/ don’t want the mattress and still got nowhere. Later I was told the situation was being handled by the VIPS and it was out of their hands and that the VIPS would be contacting me. After saying a number of time I didn’t want the mattress. I felt like they basically forced me to keep the mattress thinking if days/weeks go by it wouldn’t be a big deal anymore. This was our first time purchasing furniture and I was NOT satisfied with my experience. To my knowledge the problem was never addressed and the mattress is still here. I feel as if my family was taken for a joke at a very traumatic time . But it’s okay at this point I’m not expecting them to do anything else. I just know once our balance is paid in full, we will be closing the account and will not purchase from them again.

Bought the perfect black recliner from a great sales associate named Fay. I recommend that you go to the Stonecrest Store and shop with Fay.

Mikayla was awesome sale associate!!!!

I initially gave the Ashley Furniture a 5 star rating until today. I was given wrong information from 2 people about a mattress delivery and pickup. I directed them to what their website and policy stated, and I they still gave me the run around. They one star goes to Ricco who understands the policy.

Rico !!!! Since walking through those doors Rico has been a GREAT help. Its my first time buying furniture for my new home. I told him what I was looking for and my vision and he made it come together. Thank you so much Rico! I will definitely come back && request his help. Thank you thank you . Marie 🙂

Rico was very helpful and friendly. He helped me find some great deals within my price. Teddy the manager was very professional and helpful as well. If you are looking for great prices , unlimited merchandise, a friendly, helpful staff I highly recommend this store.

Mikayla was great :) she matched the online price for me with no issues .. got my couch

Mikayla had great customer service assistance

Mikayla had great customer service assistance

This store puts the customer first! Calvin, Mikayla, Alex, and Teddy made sure we got the best value on our living room and dining room furniture, and worked with us to make sure it fit our budget. We looked at other furniture stores nearby but Ashley Furniture was the most personable and friendly, and at the end of the day, they got our business. We’ll be back for that golden gator statue, and perhaps more items for our home soon. Highly recommend this store!

I worked with mikayla she was great.I had a great sales experience

Very professional and reliable service from store

This was my first buying experience with Ashley Furniture. Mikayla made It a great experience. She was courteous, and very knowledgeable about the furniture I looked at and the prices and quality. There was no pressure to buy. She allowed us to look freely and checked back often to see if we needed assistance. I already referred a friend who is also looking to buy some furniture. Also the appointment for my furniture to be delivered was scheduled in a very timely manner.

HORRIBLE.. I returned a recliner and they would not remove the delivery fee nor the furniture protection fee.. I had to pay those fees and don’t have any furniture.. BUYER BEWARE

I went into the store a few times and received help from Makayla. She was extremely helpful and made sure I got everything I needed for my new home.

Ricco is the best! We followed him from a previous furniture store that he worked at. He’s very friendly, personable and extremely knowledgeable. He knows his stuff! He will go above and beyond to make sure you are satisfied.Teddy, the store manager is also great. He checked in to make sure the service was accommodating to our needs. I will definitely recommend them to anyone.

Great experience. Knowledgeable employees. Highly recommend.

Tyler, Teddy and Mikayla were amazing in helping us to furnish or new home.

I spent a lot of money at this store to buy furniture for a 3 story house. My bedroom chest came damaged and I returned it expecting to get a new one. The people that originally delivered it told us that they made a note to tell delivery people that they will need 4 people as they are going up 2 flights of stairs. We also called Ashley and notified them of this (chest damaged and need 4 people to deliver). After waiting for weeks, they finally came to deliver the new chest. Guess what, only 2 people came who said they could not deliver it. They take it back and reschedule it. The second people that come convinced me to leave the chest in the garage and that in 2 hours they would come back with 4 people and deliver it. They made me sign that it was delivered, stating that they would need a second signature once it was on the 3rd floor but that was a blatant lie. This chest now sits in the middle of my garage where I can no longer park my car. Been in contact with customer support who keep creating support tickets to no avail. Each time we call them, they say that they will get back to us in 48-78h. They told us they would send us an email with the time and delivery date. Instead, got a call from random numbers that my wife thought was a spam and didnt pick up. Hours after those phone calls, we get told that delivery people would come today by our sales rep. We wait the entire day only to find out since my wife didn't pick those phones calls, no one came. No actual delivery date in sight. Extremely frustrated with the lack of compassion and customer support.

Ordered a bed had it delivered three times because the sales associate failed to informed I needed railing... nevet came with railing..ridiculous

My experience at Ashely Stonecrest is always amazing. Mr. “Rico Suave”is the absolute best man on the job. He’s knowledgeable of every piece of fine furniture in the store. Always friendly respectful helpful and humorous.(Best dressed) I’ll definitely keep him as my Top Salesman! I wouldn’t buy from anyone else. Keep up the great work. Thanks Rico!

Mikayla was my sales representative, exceptional.

Mikayla was absolutely amazing. I will definitely continue to shop with her!

Mikayla was wonderful. She was very attentive and knowledgeable. She help me decide a mattress that is going to be so great.

I must take a moment to brag on my sales rep, Mikayla Tarver. Mikayla was just amazing. She knows so much about EVERYTHING! She seems to be a specialist in every department. Her demeanor is unique, in that she truly cares about her clientele. She wasn’t pushy WHATSOEVER! She was patient, and it is because of Mikayla that I came back to make my purchase. I found furniture elsewhere that I liked more, but I paid for the value that Mikayla provided that I didn’t get at the other store. If 5 stars was the highest rating Mikayla could get, I’d give her 55! If a promotion is up for grabs, my vote is for Mikayla, hands-down, ALL DANG DAY!!!!! Give her ALL the bonuses! She’s the best there is! You’ve got to ask for my girl Mikayla Tarver. She’s a beautiful young and driven Individual who is going to thrive in life. Please go help her as she helps you and succeeds in everything that she does.

Great customer service from Marie

The staff was very helpful, Thanks to the salesman Mr Ricco Brown

My ripped she did a excellent job and explaining the different types of leathers and the adjustable frames.

I worked with Marie and she was awesome. Answered every question and made some suggestions that I would have never thought of. I will be going back.

I’ve been on the hunt for a painting, called one store to see if they had stock, they did not but instead gave me this location (Stonecrest) as having 2 in stock and they said I should not have a problem purchasing it and taking it same day since it was wall art. I called Stonecrest to make sure the stock was correct, they confirmed but then said I would not be able to take it with me and that they would have to order it. I called another store that’s over an hour away, they have one in stock, and said I could purchase it and take it with me same day in store. The fact that I am going to drive over an hour to one location that allows to me to purchase a painting and take it vs going to this location that is only 20 minutes away is RIDICULOUS! the bureaucracy is foolish. Ashley Furniture “supposedly” is not a franchise and should abide by the same policies whether it is online/in store. that’s not the case, BEWARE!

Rico’s customer service was amazing. He’s very helpful, easy to talk to and professional.

Just stopped in.... They're having a great sale right now 😃 I'm always able to find some new and unique accessories🏺

Ashley’s employees were very professional and courteous , my whole experience went very well from beginning to end.

They have nice, affordable furniture for any style that you want.

The representative was very courteous, polite and helpful.

Great

Rico given me and my friend great service. He should be recognized for a job well done . Knowledgeable and professional and fun funny in a great way

(Translated by Google) Very friendly attention, they resolved all my doubts, highly recommended (Original) Atención muy amable ,resolvieron todas mis dudas ,muy recomendable

Rico at Stone Crest is an excellent salesman! I told him I was only looking and he didn't need to waste his time with us. He was friendly, knowledgeable, and patient with my family. We went to the other stores in the area but the quality of their product and customer service didn't compare to Ashley's. Thanks for going above and beyond Rico!

Was a great shopping experience! Salesman was great.

I had already decided what i wanted and went back to purchase my table. Rico was great at handling my paperwork and delivery. Thank you!

My salesperson ( Jeff ) was excellent. He was patient as I made several choices. Also, he was very knowledgeable.

Rico was very nice we were very empress with his service.. He made me and my parents comfortable in selecting our new furniture.. Thank you so much..

After visiting Rooms to Go several times and thinking we found the perfect sectional..we stopped here and was greeted by Rico. His energy and customer service was so superb, we ended up making a decision on the spot and had a seamless delivery. We are extremely satisfied with our purchase and buying experience.

Rico was attentive and knowledgeable!

I was very disappointed because my delivery date changed without notice and didn't offer nothing but an apology can't say i would purchase from here again 😡😡😡😡

Great sales good quality

5 Stars – Exceptional Customer Service! I had an amazing experience working with Rico during my recent furniture purchase. From start to finish, his customer service was top-tier! Rico was knowledgeable, patient, and truly listened to what I needed. He made great recommendations that fit both my style and budget, and went above and beyond to ensure everything was delivered smoothly. What stood out the most was his genuine care and attention to detail—he made the entire process stress-free and enjoyable. If you’re looking for quality furniture and even better service, ask for Rico. You won’t be disappointed!

I had a very pleasant experience at Ashley Furniture Stonecrest, Ga. .especially service provided by Ricco Stephen Brown who is new to Ashley. He was very professional, helpful and gave excellent customer service . Because of his services I will visit the store again.

Great selection and value.

Horrible. We went in last night around 7:30 pm. Walked around for 10 minutes. No one said a word. No help. Not even a welcome in can I help you. This place has terrible customer service. Went to Rooms to Go. I will never go there again.

Sale personal was fine... the rules they have to follow cant imagine Ashley's brand is even open after 5 years corporate is crap dosnt care about their customers just smoking cohibas on a yacht

update 3/24: I was told delivery was coming today through email but yet again nothing. If you all do nothing else, do not order from Ashley. very unprofessional and no help! I I have had an absolutely terrible experience with Ashley and the lack of support at this location. I placed an order over two months ago, and although it was delivered two weeks ago, I am still waiting on the bed legs. When the furniture was delivered, the team was unable to assemble it. I asked them to take everything back because I didn’t want to wait for assembly, but they refused. To make matters worse, the desk I ordered arrived scratched. I was told that both the replacement desk and the missing bed legs would be delivered to my home within a week. The following week, only the desk issue was resolved. The person who dropped it off had no knowledge of the missing bed legs, and after checking my order, I discovered that the request for them had never even been placed. Yesterday, March 20th, I went to the store and was told that a district manager would call me by the end of the day with a resolution. That call never came, and I received no update. Despite multiple calls to customer service and visits to the store, I keep receiving empty promises of callbacks and resolutions, yet no real action. Even after speaking with an in-store representative who contacted the warehouse, they still have no idea when the legs will be in stock. This is beyond frustrating, especially since I have been a loyal customer and have purchased from Ashley multiple times before. I have been waiting over a week for someone to offer a real solution. I am getting married in less than a week, and my home is in disarray because of this unresolved issue. At this point, I need someone to call me immediately and arrange for the furniture to be picked up before my wedding. I would not recommend Ashley to anyone in the future. The customer service is unacceptable, and no one seems willing to take responsibility or provide immediate assistance.

Fay and Teddy were wonderful. They provided get insight while I was looking for my kitchen table. I will definitely return.

Fay & Teddy are very helpful and willing to take time to explain everything. Will be coming back to see them again in the future.

The general manager, Teddy is great. He (and his staff) are always A1. Great service, great quality, and a fair price. They are also very personable and truly care about their customers.

Ashley Furniture in Lithonia has been great throughout my moving experience! The manager Teddy is very helpful. I had the pleasure of having Ms. Fay assist me in selecting furniture and I really appreciate her expertise, understanding and genuine conversation while shopping. I appreciate Ashley Furniture for everything. ⭐️⭐️⭐️⭐️⭐️

Your company should be honest with customers and not tell them that their order is available to get a sale while knowing that it is on backorder. By them being dishonest it inconveniences the customer by preparing for several false delivery dates. They didn’t care about us and how we felt. They did not try to make any concessions for their poor service.

A wonderful shopping experience! Kudos to my sales associate Mr. Jeff B. Who was also new to the store. He was very patient as I made my choices and had me taken care of in no time.

I had a very warm welcome and experience. The sales person Mr Harris, knew exactly what I was looking for and directed me to that product(s). It was a good purchasing experience.

Nancy was amazing and helpful. Great customer service. Will definitely return.

Professional and friendly service !

I had a great experience at Ashley’s Furniture and my representative Makayla was great.

Teddy was thorough and knowledgeable. He was very helpful and made finding a rug a pleasant experience.

HORRIBLE, Dishonest I returned a chair and they would not remove the delivery fee nor the furniture protection fee.. I returned because the recliner did not recline.. Do Not shop here

I have been buying furniture from Ashley stores for over 20 yrs now, I really do like the quality furniture that they sell. I would recommend them to everyone, that’s the go to store for making your rooms at home look gorgeous, with each set you purchase. However I recently bought some new furniture for my new home, I realized when a part of my delivery came that Ashley doesn’t have their own delivery services. These guys were contracted to deliver the furniture, they were struggling to carry the pieces up the steps, plus it was only 2 little guys seems inexperienced and banged up the wall in house, one item had a chip & the other had a small dent from where it hit the wall. They had no shoe coverings on but I’m relieved they didn’t make a mess on the floor too much. I am hoping my 2nd delivery will come with more experienced people. Overall Ashley furniture store is wonderful.

We purchased the 4 piece Carnaby went home measured and taped dimensions to floor for visual. We had the room to add on making it the 5 piece Carnaby option. Calvin made this change seamless for us and our overall experience with Ashley exceptional.

Our sales person Mikayla was very professional, patient and knowledgeable.

Mikayla Tarver is the best sales advisor at Ashley Furniture! She excels in customer service and is incredibly detail-oriented, making sure that you get exactly what you want and are completely satisfied. It was truly a pleasure having her as my sales advisor. I am a very happy customer. Thank you, Mikayla—you’re the best!

On January1,2025 my husband and I went to the Ashley Furniture store on Stonecrest Circle. We met Nisha Coleman. She was very professional, warm, patient and kind throughout our experience. A few weeks prior we came to this same store.... after we found the dining room set the employee that was supposed to be helping us displayed a horrible disposition, she was not patient, we had questions, she got upset... I saw her go to her co-workers, complaining to the point of one them taking a piece of paper to fan her. I saw this, which in turn I became upset and told my husband I had to leave. Today we came back because I did want the dining set. I'm glad my husband asked me to go back, which was fine as long as I didn't have to deal with the same employee. Fortunately, it was Nisha Coleman. She deserves a 5 star in my eyes!!! Thanks again Nisha! 🙂

Great service and very professional.

I must give high kudos to the manager, brave enough to allow some charities to have their Christmas toy giveaway at this location. Some of the children were roughhousing, and I can only imagine it was because they were not used to being around such an environment. While some say that it was probably a very risky decision to allow under privileged children to come to their location, I choose to take the high road and look at the ineligible mark that some will never forget the feeling of how such nice furniture felt to be around. It may even have them in the future remember the name Ashley’s furniture.

Nancy (Torres?) was great. Very patient and helpful.

The customer service was great. They were very patient in helping me find and decide on the furniture that fit me. I was please to say everyone in the building was helpful. I met the manager and I see why customer service is immaculate there. I definitely recommend this store for your next purchase.

Wonderful experience with Nancy Torres at Ashley today. She worked very hard to get us exactly what we needed! Will definitely recommending her and Ashley furniture to all my friends and family

Went in to furniture my home and Mikayla was absolutely amazing !!!! She was very patient and knowledgeable. She helped answer every question I had and never not once did I feel like I was bugging her or that my question was foolish. She helped ensure that I had exactly what I wanted - I highly recommend her as a sales associate whenever you’re in the Stonecrest area - I promise you won’t regret it !!!

Makayla was very attentive. Very friendly, very optimistic, and goal-oriented. She is definitely one of the best sales-rep I have encountered. You’ll absolutely love her!

Mikayla is such a great associate who took such good care of us and was so patient and kind to us! She deserves a raise and best sales associate ever!

The customer service was great. Salesperson was not pushy and gave space until I was done looking around.

Courtney was great help

They have lovely furniture.

My sales Khdajaha was amazing I got everything I wanted and more shoutout to the manager Nola for making it happen thanks 😊 keep up the good work customer service means a lot!!!!

My shopping at Ashley Store was excellent. The sales representative, Nancy, was very professional and knowledgeable about the mattress types. Thank you for making my purchase very pleasant.

Great service fast response an excellent sales person khdajaha thanks alot

Sales person was very professional and helped with what I was looking for.

Thank you so much for you wonderful service @the Stonecrest location. I cannot express how much I appreciate your kindness. Please go to see David St. Surin, you won't be disappointed.

I had a wonderful experience shopping for a new mattress today. Mikaela was my sales assistant. She made sure I got what I needed. She's beautiful and knowledgeable. She's the best.

Awesome experience! Makayla was our salesperson and she was amazing! Very helpful, friendly and so knowledgeable of everything that was in the store. Highly recommend!

David was great and very helpful with purchasing our furniture.

Ashley Furniture store in stonecrest Mall has a sales associate Mykala was an amazing help with our Furniture purchase! Mykala was extremely knowledgeable with all aspects of buying, she was soo good with everything about the stores products! I wouldn't go anywhere else as long as Mykala is present! My husband and I are very pleased with our purchase today! Thank you Mykala! We'll be back!

Had a great experience with Mikayla very helpful and knowledgeable of the product would highly recommend her. Five stars.

I am still waiting on parts of my order to be delivered. The first part arrived as promised. Then I was told that the rest would be delivered on November 13th and now it is supposed to arrive on November 22nd. With the Thanksgiving holiday approaching, I wanted to have everything in place prior to going out of town. I may not utilize Ashley again.

Excellent experience. Khdajaha was awesome!

Did a purchase over the phone and it went smooth as could be. Thanks sales manager. Can't wait to get my item's. I love ashley and this was my 2nd order.

My new loveseat arrived on time the guys placed it where I wanted. I love it

Our salesperson was very knowledgeable and could not have been more helpful, attentive and patient. The delivery was within the window and without issue.

Khdajcaha was very helpful and professional.

The sale's person was very helpful, and the price for the two pieces qq2AI bought was a good prices.

I loved the selections, staff was professional and knowledgeable and the delivery of my furniture was timely. I am very well pleased

Khdajaha the assistant that helped me today was patient, knowledgeable and a pleasure . Thank you I will be back.

I brought that set. And it is marvelous in my living room

Stay away from this store and Stan particularly. I bought furniture in July 2024, it’s now November 1st and I just got called again about my order being pushed back after confirming for delivery this morning.. what a joke. I was lied to about my order from Stan who put direct ship on my nightstands for the bedroom set and explained it would be here in August. I confirmed with him multiple times is he sure on this timeframe to which he assured me yes… customer service is beyond terrible. This store is a joke and the people running it

I had a horrible experience with Ashley.I had to wait a long time for the item and after they brought it it was damaged and they said they replace it. But decided send a tech instead. I couldn't get a refund or nothing so for me it was horrible except the experience with the sales associate was great. Once he made the sale everything went down hill.

I had a great experience. My sales representative was knowledgeable, helpful and friendly. She took the time to explain and answer my questions… Ms. Khdajaha gets all five stars review from me.!

Everyone in the store was friendly. We definitely appreciated the assistance that we received. My sons are enjoying their new furniture. The delivery crew showed up and put the beds together in less than 30 minutes. We appreciate everything and we will definitely visit the store again.

David was excellent and extremely helpful at the Stonecrest location. Go see him! And Mikayla and Colleen at the front desk were exceptional as well.

Lots to choose from. Their delivery fee is ridiculous . $199.00 is to much for two chairs.

Good experience

Do Not shop at this Ashley Furniture store or any. I purchased a bedroom set and a sectional sofa. When I ordered my furniture, Ashley stated it will take 2 weeks to build then delivery. Two weeks came, I received 2 nightstands with 1 damaged and not functioning properly, dresser damaged, sectional sofa that was fine, and NO bed frame which they stated was on backorder. I had the delivery guys take the dresser back and I told them to take the 1 nightstand. The delivery guy stated I should keep the nightstand because Ashley is only going to fix it and send the same 1 back. The biggest mistake I ever made was keeping something that was damaged. Two weeks go by, I am expecting my remainder of furniture to be delivered since Ashley gave me another 2 weeks. Received a call 2 days before expected delivery, the representative stated she was sending someone out to repair the 1 nightstand and did not mention on the call about delivery of other furniture until I proceeded to ask. She apologized and stated my bed frame was still on backorder. I told the representative that I did not want anyone coming to fix anything at that time and that everyone should come on the same day as delivery since I have to take off work to be there. After a few weeks, still no call from Ashley to confirm my delivery. I called and furniture still on backorder. After 3rd failed expected delivery, I called Ashley to request a refund on everything except the sectional sofa. Ashley customer service claimed that the Ashley store in Stonecrest had to start the refund process. I spoke with the Stonecrest store, they claimed someone in business would have to contact me to start a refund on another day. I waited a few days and called back. They claimed there was a case number, and I had to wait for their call. The next day, Ashley proceeded to call me to tell me that they can deliver all my furniture on September 4, 2024. I informed them that I was in the process of getting a refund on furniture I never received and returning furniture received that was damaged. They stated there was no need for the return since everything was ready. I told them I am not accepting anything, and I was already upset that I have spent thousands of dollars on furniture that I have not received or was damaged. The next several days Ashley kept sending me many texts, calls and emails stating furniture is ready for delivery. I spoke with someone at Ashley warehouse and told him that I will not be receiving any furniture. The warehouse person informed me that a message was placed in the system that I no longer wanted the furniture. I finally got someone on the phone at the corporate office a few days later that told me my case is still pending on refund. I called corporate again a week later and this time someone started my refund on the furniture I refused. I asked about the nightstands. I wanted a refund since I did not want to keep them if they go with a bedroom set, I don't have completed. She stated that the case is still pending since I accepted the furniture in my home. It has been several weeks now, I called corporate again today 10/1/24 to speak to someone. He proceeds to tell me there are no returns from any Ashley stores except for online purchases. I told him if that was the case, why do I see on Ashley's website that I can return items within 30 days if not satisfied. Mind you, I requested the refund within the period and the representative proceeds to give me a case number. Throughout this 2-month period, I have learned a valuable lesson that I will not purchase anything at Ashley’s furniture. I believed the Ashley's store in Stonecrest knew before I confirmed my order that items were on backorder. I believe the salesperson was only thinking about making a sale and he could care less about the inconvenience placed on the customers. I will tell every family member and friend to spend their money somewhere other than this company. I have had the worst experience for a 1st time home buying who wanted to splurge on some new furniture. Still waiting to return and refund.

David was very patient with my mom who is 80+. He took the time to explain everything to her and answered all of her questions. He is good.

We purchased living room set and master bedroom set. We have spent several thousand dollars at Ashley and been very pleased and we’re also wanting to purchase more. We were super excited for our new sets until it was so difficult to actually receive them. We were scheduled for 9/21 then day of we received a call that the truck driver called out. Were frustrated but acting accordingly and set up a new date, 9/23 between 8am and 12:15pm. Come 9am and no call or confirmation we called and were first told we weren’t on the schedule. Then were told the truck is broke down. Then proceeded to talk to 6 different people just to get answers and solutions. I was denied a supervisor by one person. Had to repeat myself several times because 2 people decided to just repeat what I told them. No one had answers or solutions until almost 3 hrs later . They tried to get us to reschedule for a MONTH out after I explicitly said I wanted to pick up in stead. After hrs of going back and forth someone finally knew what they were doing and got us the correct information.then we rented a U-Haul and had to drive a hr and half away to pick up the furniture ourselves then we’re still not able to get everything we PAID for. 4 of our items were not allowed be released even though they had them and were clearly PAID for. They couldn’t tell us why and neither the store or warehouse were communicating. All they did was blame one another instead of figuring out a solution. So after 3 more hrs of sitting we drove 2 hrs home because of traffic and waiting on them. We had the hula back late because they could get their stuff straight and had to pay a fee. A went home without everything. very frustrated and disappointed. won’t be returning. Y’all really need to get more organized. This is unacceptable.

Fay was amazing. Helps me pick out the perfect set for my living room. Will definitely recommend her

Recently, I went to several furniture stores to shop for furniture for my master bedroom. I have used Ashley before, the Buford location, and had a great experience, so made the decision to return, this time to the Stonecrest location. I am giving two stars because working with Mrs. Fay was effortless, and she deserves the credit for her patience. I decided on a bedroom suite and living room set and scheduled my delivery for Saturday, September 21, and received my confirmation email accordingly. The morning of, I received a phone call stating that we needed to reschedule my delivery as the delivery driver did not come to work. While this was inconvenient, I cooperated and scheduled the delivery for Tuesday, September 24. I was told over the phone that everything was set up for Tuesday, and spent Monday night moving furniture out of my master bedroom, but never received an appointment reminder, so Tuesday morning, I followed up to get a time frame, just to find out the call center agent never scheduled the delivery, and the earliest I could reschedule would be the following week. We offered to opt out of home delivery and pick the furniture up from a warehouse, which my girlfriend and disabled father will have to do since I am at work, and have been awaiting a confirmation call for 2 hours. I will not be going back to this location and regret my decision to go there in the first place, the lack of organization is just not worth it. Update: I finally spoke with a helpful representative who arranged for my girlfriend and disabled father to rent a uhaul and drive two hours to the warehouse to pick up our furniture, but they gave them everything I ordered except for the bedframe, headboard, footboard, and box spring. They would not release those items as they were not released in the system. I would advise everyone searching for furniture to make the extra drive to avoid this store and the lack of coordination their staff offers.

Stan Lee provide us great customer service. Will be back with him next time for future purchases. Thank you Stan

Great customer service from David! Friendly, courteous and informative. After welcoming us into the store, he let us browse freely until we were ready to engage. Ask for David if you’re shopping at this location!!

Stan Lee was so patient and helpful. He made my shopping experience amazing.

Went into Ashley shopping for bedroom furniture and David assisted, when I tell you this was the easiest and best furniture shopping I’ve ever experienced and he was the greatest. Talk about looking out for his customers, he did that and more. His recommendations were acceptable and I left the store a happy customers. A+ experience. Whenever you are considering Ashley at Stonecrest, I highly recommend asking for David!!

We worked with Ms. Fay, she was very helpful and has a wonderful personality! Overall satisfied with the service.

Great Greatest Service!!!!

Stan Lee was the salesman that provided excellent customer service. Stan was very professional and knowledgeable about the products. Thanks for a great experience.

Stan is the man!

Very courteous & professional & Allow me to show!!

David was awesome, he made our process very easy and quick.

Stan was great and helped us get couch we love quickly and easily

David and Mikayla did a great job! David was truly helpful and professional in selling me a desk and tv stand for my new home!

Thanks Stan Lee; you have amazing patience….we were didficult!

STAN LEE GOT ME RIGHT i LOVE MY NEW BED SET YOU GUYS HAVE TO COME SEE HIM!!!

Very professional, and knowledgeable staff friendly and eager to help.I had a good experience.

Stan Lee was a true professional and we can’t thank him enough!

STAN THE MAN!!!! Amazing day and deal. Would definitely recommend and be back in the future

Stan the Man! He was very informative and helpful. Thank you again. We will be back.

David was awesome! Highly recommend him and this location. If i could give more stars i would! Thank you guys.

The best customer service Very professional and great prices David is the BEST!!!!! VERY HELPFUL AND ON POINT. 5 STARS

Stan Lee was amazing and made buying my new recliner chair very easy and painless. He even helped with savings. I would highly recommend his and this store

Great value for the money. Lisa was awesome.

Mr. Stanley (Stan the Man) was very helpful with securing me a new dining room table. He was very knowledgeable and very friendly to myself and my family.

The Stonecrest store, Stan Lee was very helpful. Addressed all my needs for my bed. Stan was a great help!!! Thank you

Salesperson David is the best!

DO NOT let them talk you into using an Ashley Synchrony credit card for your purchases. I came in with my own credit from a different trusted credit company but I wanted to help Ashley employee by using their credit and that has been a big money mistake. I got approved and everything was smooth at first. Then 5 months later the credit card company decided (for no reason) to lower my credit limit which increased my utilization which lowered my credit score. I file a complaint on the BBB site and they have done this to others. It’s their business practice. Synchrony and Ashley lure you in with the promise of no interest for 12 months, which is kinda true, however if the company keep lowering your initial credit limit you will go will pass the 12 months of no interest and in the end pay a boat load of interest…..Trust me don’t do it you will regret it.

David was exceptionally patient with us—I couldn’t have asked for a better salesperson to guide us through our purchase today. We’ll definitely see you again soon, David! Jackie

David was such a great help!

Ms Fay was very helpful and she was very professional

Stan at Stonecrest is amazing and had me out in less than 30 minutes! He is kind, knows his information and was ready to help me find the perfect sectional for my home!

Sales rep was very helpful and courteous Marie but the inventory and store manager Lisa was not as expected. Needs improvement

I'm not speaking on this location exactly but the company as a whole is beyond awful don't ever order from them! They will take over a month to get you your furniture! I called to cancel because I was sick of waiting over a month for one piece of furniture and the day after I canceled they took the money out of my account anyway even tho I canceled and asked for my money back because it was going to be another two weeks for before I got my sofa yet again! This is beyond ridiculous. So I never get a product wait forever and have money taken from me after I cancel??

Marie was phenomenal!!!

Fay was very helpful and kind.

I don’t know how to update my original post but to have paid as much money as I did and the service I’ve received is ridiculous. I’ve had two wedges sent back due to errors where the delivery man made notice and said they refuse to deliver the items. On top of that my nightstands were said to be delivered in two weeks time, it’s not saying they won’t be here until November. I dealt with Stanley Lee at the store.. definitely felt lied to now

Ms.Fay was very Professional & knowledgeable thru the whole buying process. Will be recommending her to others that's Furniture shopping.

Ms Fay was awesome!! She explained everything in detail for us. She was patient and answered any questions we asked. We will be visiting her again!

Ms. Fay was the absolute best!!! She helped me purchase my dream bedroom set and a new mattress. She made the process seamless and offered great advice! I 10/10 recommend her if you will be shopping at this store!!

Guys, if you go to Ashley’s off I-20 ask for Fay, she is so helpful and professional.

Outstanding service from Fay from the moment I walked into the store, she’s the true definition of a perfect sales rep. Thanks!!

Thanks!

Ms. Marie was awesome! The customer service received was outstanding and I will return for future purchases. She made my evening a great experience while visiting the Stonecrest location. Thanks for being patient, and offering world class service. It was appreciated! Thanks again...

David was AWESOME! Moved from Chicago to Atlanta and his customer service and patience was phenomenal. Thank you.

Stan was amazing!! Exactly what was needed

David was amazing!!!! He helped me with my dad looking for a new bed!! He was kind and helpful with him.

Awesome sales rep! David was very knowledgeable and helpful! Thank you David for helping us make a great decision for our son’s first bed!

This place was the best furniture spot we have ever been at! Our helper was David and he was amazing! 10/10 best furniture place!😁

David the best service representative that I have encountered in a while. Thank you very much David 😊

David St. Surin

Lisa is a store manager. She was so great! I was looking for a specific chair that was purchased 5 years ago. She was able to locate the information, verify that Ashley Furniture still sells that particular item and get it ordered for me. I was in and out of the store within 20 minutes! I cannot express how happy I was to be able to find this item so easily. I was really dreading having to go around to all of the furniture stores looking for a chair. This chair is perfect for me and I am so very, very happy! Thank you to Lisa who was professional, helpful and went above and beyond. She even found some felt adhesives to go on the feet of the chair to keep them from scratching my floors!

Good service

I received excellent customer service from the associate Calvin. It was a no pressure sale. Thanks for the great customer service.

David was very patient with me in purchasing my matress. I would recommend anyone contact him when shopping at Ashley

My sales person was David and he was awesome, understanding and very patient. If you go in please ask for David

Fay Mclaurin was amazing! She was patience with us as I continuously added items to order. She was professional and kind. Thank you for all the help.

David and Faye were great help! Quick and no hassle

Daniel provided fast, pleasant, professional service in locating and ordering the exact dresser we wanted!!

10/10 highly recommend

Mo and Stan provided amazing customer service! Thank you

It was awesome, my agent Ms Marie was very helpful. She listened and she was extremely patient with me in trying to decide on my options. She is dedicated to her job here at Ashley Furniture. I would definitely purchase again and again.

Marie was amazing she helped me with my new furniture for my new house! I will definitely be back to purchase more for my home.

Stan Lee was wonderful to work with at Ashley Furniture at Stonecrest Mall! What a great experience!

Marie P. was so amazing and helpful. She didn’t pressure or rush us. She made the experience awesome.

Everything was 💯

Marie Philogene customer service was Exceptional

Mr Stan was awesome. I love the fact he gave me space to look around. He came and checked up on me but didn’t hover and I appreciated that so much.

Ms. Faye was a phenomenal help in getting us squared away with our furniture. She was patient and helpful when we required her full attention but wasn’t forceful when we needed time. I would definitely come shop with her again.

Ms.Fay was very pleasant to work with.She helped my husband and I pick out the perfect bedroom set for our home.

I had no idea this furniture was so amazing. The selection and quality is top notch. Even further, the employees provide the best customer service. Ask for Fay! She is extremely professional, pleasant and patient! You will. It be disappointed.

Faye was soooo awesome very knowledgeable and helpful

Ms.Fay was my sales rep. She was fast sufficient and she took care of my needs

I love Ashley Furniture! Went to Ashley Furniture Stonecrest, Ga on Sunday, June 9th. The service I received this time was just ok for me. I wanted to buy more, but didn’t bc the energy of my sales rep was off from entering the store to completing the sale. I felt the same way the day before in which I encountered the same with another rep (older man, believe his name was Stan). He answered my questions but the answers were short causing me to continue to ask questions to get answers. Needless to say I purchased a recliner for my husband Father’s Day gift on Sunday (6/9) to be called on Monday (6/10) telling me it won’t deliver as promised on 6/15 and has been changed to Friday (6/21). Very misleading and disappointing..

Katrina was amazing in ordering my replacement parts!

Today was a great day. I was in “Awww” and I Mean “Awwww” - Greeted and Assisted by Marie and Ms Dahlia, It was the Most Powerful Experience I’ve Had in a LONG Time (Since my Home Purchase) - I Recommend the Ashley in Lithonia and Ask for Marie, She’s The Absolute Best!

The sales associate was professional, knowledgeable and courteous.

I'm actually on the phone as I'm writing this review about a situation that occurred yesterday at Ashley in Stonecrest. An employee put an unauthorized item on a purchase that I bought yesterday. I called to have it taken off after I saw the item on my receipt. After telling him from the start not to put it on my credit card. A receipt with the item off was emailed to me with a different purchasing price, but still, my account has not been credited. I told Mr. Lemoine from the moment he told my sister he would give her a particular wall item not to put it on my bill, but he did it anyway. I'm still so upset today and will file a complaint.

David was very helpful and patient.

Well I was happy with the store service but I'm not happy with the delivery of my purchase after being told I would receive my furniture on the 7th the day before someone called to say they don't have all of my orders OK I was told they would still bring what they already have I said OK well no one came after speaking to 4 different people even the store now am being told the 13th its like am getting the runaround its like they don't even know what's going on at their warehouse am very disappointed with how they do business

Katrina was very knowledgeable and the best rep ever!!!

I’m so thankful for Marie p she was amazing and anything we need she was right there helping us each and every way

I stopped into Ashley Furniture store in Lithonia looking for accessories. I was greeted by a very pleasant young lady by the name of Lisa(Store Manager). She made my experience an absolute joy. She helped me find an accessory that was on my list. Thank you again Lisa and Ashley Furniture/Lithonia.

Thorough!! Patient!! Kind!! Knowledgeable!! Definitely see him for all bed needs

Katryna and Courtney were the best. I received excellent customer service.

👍🏾

David was the best. He went above & beyond to make it work for us!!! Come see him. He is amazing.

David is amazing!! Great energy very patient and awesome customer service. Thanks again!!

David was absolutely Phenomenal! He took his time to make sure all my needs were met with my purchase!! Thanks again David☺️ ~Teresa Nash

We would like to thank Fay and Lisa for the amazing experience we had with them today. Fay greeted us and answered all of our questions. She was very sweet and attentive to our needs. She even guided us in purchasing a new mattress and pillows! At the end she worked her magic with Lisa and provided us with some discounts where they could. I am very appreciative of their help and our overall experience at Ashleys. We thank you!!

Moe, Lisa, and Stan were absolutely amazing!!!! They were very patient and really help us save alot of money!!! :-)

Stan Lee was top teir. Thank for your expertise and help picking out the perfect living room furniture for our new home. The whole staff was great. *This next part needs to be passed along* @AshleyFurniture yall shouldn't force the color of throw pillows on your customers. White oversized chair and I only get Navy blue in the throw pillows for $700. Yall should give at least a black option or one or 2 colors.

David and Courtney was so helpful and amazing!! Go see them !!

Stan Lee is phenomenal at providing 5 star service with an engaging personality!

Stan was great!

Lemoine Coven at Ashely Furniture in lithonia, GA met me at the door, listened to my specific requirements and led me to the perfect solution! I could not be happier with my experience today.

David was a great salesman the process was very smooth and easy can’t wait to get my new furniture.

David Surin was excellent with customer service. He was very knowledgeable about the bedding merchandise. Job well done!.

Customer service was excellent! Ask for Stan!! He’s great & has great taste in style. Was a lot of help.

I had a wonderful experience with my sales rep Marie and Dahlia they were tremendously helpful and knowledgeable

Mr. Lemonie Covan was an excellent help with finding my family the best fit in a living room package. He took his time and understood my needs. Excellent employee!

Fay was great very helpful and knowledgeable. She has great customer service.

Mr. Stan was amazing helping me find what I needed and in my budget! Great sense of style and design. The store has a great selection and nicely organized. I will be back !

See Faye she’s awesome !

I just left the store and Stanley “Stan” Lee Jr assisted me and my family. He was thoughtful, thorough, kind, patient, and very knowledgeable! I didn’t get to make m purchase due to my kids having a meltdown but he made this shopping experience a pleasure!!!! Thank you Stan!!! #lithoniaashleyfurniturestore

Excellent sales and services. Thank you Nancy.

Stan Lee was exceptionally helpful from our initial entrance into the store. He was warm and friendly and we really appreciated his service five star ratings.

I just purchased a sofa, loveseat, ottoman and a TV stand for a really a really good price. I give a big thanks to my salesman Calvin, and to the tallest guy (haha, 🤣 he's really kinda short) in the store his boss Dakota who really looked out for me. Hey, guys I will be back and I encourage others to come and check them out.

I shopped at the Stonecrest location, David assisted me the moment I entered the store. Very professional, polite and informative ❣️

David did an amazing job in working with us.

Marie was a delight to work with. Will definitely recommend to anyone!

Marie was fantastic! Super helpful and knowledgeable.

My experience at Ashley Furniture store shopping for a mattress with Marie was awesome. Marie was incredibly knowledgeable about all the different mattress options, and she took the time to understand my specific needs and preferences. She was patient, friendly, and not pushy at all, which made the entire shopping process comfortable and stress-free. Thanks to Marie's guidance, I was able to find the perfect mattress that met all of my requirements. Overall, I highly recommend visiting Ashley Furniture and working with Marie for anyone in search of a new mattress. It was a pleasant and satisfying shopping experience.

Katrina is amazing. She is very professional and kind. They are fortunate to have someone on their staff with her excellent customer service skills.

Stan Lee was a very big help today. He greeted me at the door with all the information that I needed to make it easy to get around the store and told me about a great program that works for me and my family. Thank you. I will be back soon

Thank you Stan Lee for all your help.

Very nice and respectful

No pressure and excellent support from Marie!

Nancy was so amazing and nice! She walked me around the store and answered all the questions I had. She also helped me narrow down my choices of furniture! When I come back for more I will work with her again because she was knowledgeable and sweet!

Stan was patient and extremely helpful!!

Calvin was very knowledgeable and considerate of my needs. Looking forward to my VERY QUICK DELIVERY!!! 4 DAYS!!!

Stan the man is the man!

Stan Was The Man Most Definitely

Bought a bed that needed to be returned and David helped us out tremendously. Thanks David

Stan was great.

Lemoine was very nice, personable, and helpful. Highly recommend coming for your furniture needs

Lamoine was the best! He answered our every questions & fought to get the best deal for us as first time homeowners! Thank you Lamoine!

Stan was amazing!!! I got what I needed for a reasonable price and it didn’t take long at all. Get you some Ashley Furniture!!! 😊

Stan was great! Very suggestive to what we wanted. Not trying to sell us things we weren't interested in. Bought a king size bed today :)

It was a pleasure coming in to ashley funture from the beginning Mr Calvin Dahlia who I meet was very attentive Also Ms Marie whom I talk to also front desk.Mikayla Katryna awesome Team Thank yall for being so kind

Nancy was wonderful! She made the experience very comfortable. The sale was seamless, we were in and out and under an hour. A+ service!!! Will purchase again in the future.

Was a very positive experience as always. Mary (I think that is her name) was helpful and very thorough. Got a nice 10% discount!!

Calvin is the best! Made us feel at home. Hooked us up with a great deal!

Great job by Calvin and Dahlia! Purchased a couch and dining room set near closing time and they made it happen! Quick in and out!

David was an absolute GEM!! He ensured my family found exactly what we wanted and stayed within our budget. He was very friendly and personable. Ashley’s Furniture is your one stop shop for all your household needs! Thanks again, David!

Mr.Lee Was very patience with us, as well as helpful & honest. The experience was great

Mr Stan was the MAN ! I was very indecisive when choosing a mattress to go with my bedroom set and he was very patient ! Thank you Mr Stan

The service was great ! Marie was polite and knowledgeable. She helped us understand everything dealing with our purchase and gave us peace of mind as well. We will definitely be back !!

Excellent customer service!

Mrs Marie was very professional and personal with helping my Husband and I to find the perfect item that we were looking for

Nice to meet Nancy and very nice person she is very good sales person i like because she speak spanish ❤️

I want to thank my sales guy lemoine and Dahlia didn’t wast time with helping me no long sale pitch and Dahlia went over and beyond to help me with my warranty thanks so much i couldn’t have done it without you ☺️

Ms.Marie was friendly and knowledgeable. Highly recommended.

Lemon was great

Wonderful service. Walked in late and left with misson impossible complete!

Lemoine was absolutely great best salesman of all time come to Lithonia and ask for this guy loud personable and fantastic

The ladies Marie and Lisa were very pleasant and professional. Excellent customer service.

David was exceptional. Thank you

Lemoime the greatest come to Lithonia

Ms Marie Philogene was very informative, she give us multiple options to choose from. She was very patient with our decision making, she also made some suggestion which was very helpful, she made our shopping experience at Ashley’s very easy, she’s a pleasant sweet lady and I am looking forward to doing business with her in the near future

Great customer service.

Great experience at Ashley's, David and Moe were great. Excellent customer service

Came in Ashley at stonecrest worked with David had a great experience

Great service! Super friendly and easy to work with!

Ask for Calvin. You will not be disappointed. He provides exemplary customer service with a smile and is very informative. Thanks for your help!

Marie did a great job. She was patient, friendly and very informative. The process took more time then expected but she made me and my husband feel very comfortable.

The merchandise that I purchased was great but unfortunately, the warranty that I purchased was a complete scam. The saleswoman was untruthful when describing what the warranty covered in its entirety. Long story short; DON’T GET THE WARRANTY…

Moe and Lemoine were absolutely amazing, I came in looking for some new pieces to furnish my new place and these two gentlemen were a claas act. They were knowledgeable, patient and enjoyable to work with. I will be returning.

Great service, by Marie I will definitely come back!

Great store! Great service from Nancy!

Ashely Furniture in Stonecrest is great. I really loved that no one pounced on me right when I walked in the door begging for business. David was a gem to work with. He gave great detail when answering all of my questions and gave me space to think/make a decision for me. Needless to say, I am already looking forward to my next purchase!

I just had a great experience at Ashley with Charity the sales manager and the sales associate Calvin. They were very patient with me because I couldn’t decide what I wanted but at the end I got a good deal and I’m walking out with what I want.

I would give 10 STAR If I could she was Awesome!🤗👍🏾(NANCY T.)

Great customer service. Charity worked with me. I would recommend Ashley Furniture Store for all your furniture needs.

Nancy was very awesome. She provided excellent customer service. Thank you!!

Thank you Marie for the extra care that you took to help me furnish my place. You really took the time to make sure that I received the best service and items that would look best in the home. Thank you, I will be back

Today, my husband and I were out looking for furniture and decided to stop into Ashley. We were greeted by a sales associate (I believe she said she was the manager). She was very patient with us in answering our questions, and helping us come to a decision.

I enjoyed my visit at this store. I was helped by Charity. She was very knowledgeable of the products I had questions about.

Great customer service.

Great experience!

Great customer service!!! Lemoine was very well informed, very energetic you can tell that he loves his job. I will be purchasing more items soon.

Ms. Marie is the best!!! If you are in the market for furniture and want the best of the best you need to come out here you will not be disappointed trust me!!

Staff was friendly and knowledgeable

Stan Lee was the best! He helped us define our scope. And the showroom is clean and remodeled!

Lemoine was great

Great customer service! Ms. Fay went above and beyond in helping us find the perfect bed and mattress for our new home🤗🤗!

Nancy was so knowledgeable and helpful! Great experience!

Great customer service, moe

David And Moe were Greattt!

My daughter bought a bed from Ashley, So I decided to come back and get a pillow and protector for my husband who's coming home from surgery. they didn't have it but the helpful staff lisa and stan helped me find what I needed on amazon. I am forever grateful!

Great customer service from David! Must ask for him!

I loved my experience here! I went to 2 other furniture stores before coming to Ashley’s and I’m happy I came. I had the pleasure of receiving service from Marie and she was very pleasant, was able to answer all of my questions, and overall super sweet. I walked away with an amazing couch!

Awesome Customer Service

My experience at Ashley Home Store located at Stonecrest was nothing short of excellent. From the moment I walked in, I was impressed by the warm and inviting atmosphere and great customer service. David was very helpful and I will continue doing business with this location.

David was amazing

Thank you sooooo much to Stan The Man for your wonderful service you gave today!

Stan lee was friendly and really helpful today

Marie provided me with the best customer service today. Everyone was so pleasant and the sales Manager Charity even came to speak to me as well. I highly recommend asking for Marie when you come shop.

Nancy was amazing the fastest service ever! She was extremely professional and personality was superb.

Makaya is really helpful at costumer service, she should get a raise!!

I just got some very nice furniture for a best deal I could have asked for. Feeling pretty good today!

Moe was beyond helpful in helping me pay for my king bed. Lemoine was awesome with making sure I knew all my options so I could make the best decision possible for my family.

Fay was an exceptional advisor for us. We were pretty sure what we wanted but when we got there to pick our couch (a clearance item) it had been discontinued and wasn’t on the floor. Fay helped us find the right couch and timing to get it delivered. Will go back and would recommend!

Stan was Very accommodating. Every problem I had he had a solution . Will forever shop here ♥️

Lemoine was great and is the best salesman I’ve ever worked with great personality

STAN DID AMESOME JOB HELPING GET THE ITEMS I NEED FOR MY NEW HOME. I WOULD RECOMMEND YOU ASK FOR HIM YOUR NEXT VISITS IN

Charity, Ana, Mo, and Ike especially were exceptional in there willingness to assist, expertise and general service, they need a raise and another lunch on the supervisor 💯

been to ashley’s a million times and lemoine Covan is hands down the best salesman i have met gave me all the promotions and literally saved me money with acima love him and Moe personality

No issues and all considerations paying for a 4-figure purchase were addressed. Thank-you!

Great customer service from the front door.

Our representative was very sweet & professional!

great service

HORRIBLE..bait and switch on an advertised sales item and a SNOBBY greeter.

The Ashley store located at 2900 Stonecrest Circle, Lithonia, GA 30038 is not a store I would recommend to anyone. I have spent almost $5000 in store purchase, I wanted to return a mirror that was unopen to the store a day after it was received. I was told that there are no return policy, yet I did not received a non-return policy on my receipt, I was just told that by the store representatives. If anyone choose to purchase at this store location please ask about their return policy before purchasing any items from this store. Also to add to this my driveway was damaged by the delivery service who delivery the furniture I bought!!

Really knowledgeable and helped me out as soon as I walked in

Had an amazing experience with Ms. Fay and Moe they made my buying experience exceptional.

Stably was so giod

Courtney did a awesome job helping me today great guy next time you come to Ashley make sure to ask for Courtney

Lemion and Moe were amazing they were extremely helpful and made it a seamless experience

Don't get the Protection Plan offered by the store. Made a claim for damages less than a year from purchase of dining table, only for them to deny claim due to “accumulation of damages” table has 1 small chip on it and 1 stain on it. Was told that any future claims would also be denied until I pay out of pocket for the current damage. Even though their brochure stated that it covers chips, stains, fading, etc.. waste of money getting protection plan for them to flat out tell you that they will not cover any claims now or in the future.

Lemoie and Moe was absolutely wonderful. 10 out 10!! Go see them today!

Great customer service. Thank you Stan the man.

Great, quick and efficient service. I worked with Stan. He allowed me space to shop and wasn’t overbearing but was available to answer any questions.

Superb customer service. Quick and easy. To the point.

David & Marie were great Reps. They were patient and helpful; answered all our questions and we didn’t feel pressured or rushed!

The salesman they both were very helpful

Dahlia and Courtney at the lithonia location have great customer service. Very welcoming and welling to help me. Thank you !!

Great service great prices

Love it great services friendly people

Mikayla was a great customer service representative! She helped me resolve my issues quickly and smoothly when purchasing my northshore.

The management team is full of great Africans who look out will continue to shop here

Lemoine was amazing had the best experience this is officially the black experience store

This guy lemons helped us with 12k and made it seem like we spent 4 a true salesman

Great customer service

Had a great experience working with sale rep Fay and Store manager Lisa. I was very pleased with the purchases and look forward to enjoying my new furniture. The sofa/chaise I choose, was firm in the store, however, on one of the reviews, it stated that the one that was delivered, was not as firmed as what they sat on in the showroom store. I am praying that our sofa/chaise will be firm as what I experienced at the store. Looking forward to working with Fay in the near future.

I’ve never had such an amazing experience at a furniture store. Stan Lee aka “Stan the man” was super helpful and knowledgeable!

Stan Lee “Stan the Man” was such an amazing advisor. He walked me through the process of buying a new couch as soon as I walked through the door. I would gladly shop with Stan anytime I am looking to purchase new furniture.

Mr. Stanley Lee helped decide on a great value mattress and helped us narrow down our options for a living room set.

I had a great time with some unexpected surprises to add to the bouquet workshop! I shared the invite with my family and friends, then challenged them to split up and meet new people, overall it was a pleasant experience for us all and we met a few new people with common interests and left with more knowledge and a beautiful bouquet! I’m excited to do this again in the future. Oh and I purchased a new sectional, ottoman and a desk, it was really a one stop shop and a great morning!

Dhalia D, Lisa G and Isaac M were the perfect sales team to help with my purchase. I stated what I needed and they made everything easy and convenient. Come see this trio at Ashley Furniture - Lithonia!

Ashley Furniture at StoneCrest Lemoine and Mo took very good care of me! I’m very satisfied with the customer service and care.

Amazing experience with Stanley, MOE, &Dahlia thank you all!!!

Attended a flower arranging class at Ashley Furniture today and it was amazing! The instructor led us through the art of flower arranging and we were able to take our bouquets home!! Did I mention it was after event and we were provided specialty lemonade by SQUOZE company !!

10/10 bouquet making class, makes me want to make more on my own. really fun and family friendly. will do again! ty for hosting

The build a bouquet class today was awesome!! Fun & informative.

Loved the Bouquet making class! The instructor was super knowledgeable and kind. 10/10

David and Anna were so great with their customer service was outstanding. Thanks for letting me just be able to just have a chance to see Customer Service still alive.

STAN LEE!!!!! Thank you for making my shopping experience a great one and not an overwhelming one! I hope my delivery is just as awesome as you were… Mr. Lee is the perfect example of how your shopping experience should be! Ex: He introduced himself, allowed me to look without the harassing/creepy following.. He was available when I had questions and actually help me pick out my new living room set. Thank you again Mr. Lee. Ashley Furniture has a jewel:)… As always google please hire me for reviews!

Ms. Nancy greeted us as soon as we walked in the store with a friendly smile. She was very patient and helpful. She explained everything to us and worked around my delivery schedule.

Mikayla was absolutely wonderful! She provided top-notch service with a smile that just made my day better. She was attentive, helpful, and went above and beyond to ensure I had a great experience. It's rare to come across someone so dedicated and passionate about their job. Her exceptional customer service skills definitely deserve recognition. Thanks, Mikayla!

Lemoine was such a pleasure to work with, he was full of energy and was very helpful. I will definitely recommend asking for him.

Lemons is the best funny personable and we will be back greatest experience I ever had

Everyone was nice and professional Nancy was excellent she score a 5 in the business. I waiting for my furniture to be deliver soon. Thanks again Rose and Fernandes.

As the other man said the Goat of sales

I had to cancel all my items and went to another Ashley store, where I work with Mr Davis at 1960 Jonesboro Rd and he actually fix all my problems and never lied to me once, he kept everything straight forward with me.

Lemons is the Goat that’s it that’s the statement

I wanted to share a very positive experience my wife and I had recently working with Stan at this location. He was very patient in trying to help us in fitting in what was a very small window of needs. Although we were unable to make a purchase here, we left feeling like we had truly been helped in our search. Once again, thank you, Stan.

Charity was a great sales manager and helped me with my purchase today. I would definitely recommend this location.

Issac was very professional and was able to get me to come back and buy from him. I would definitely recommend asking for him when you come in.

Issac was very professional and personable, also very astute and heIpful in making my selection would definitely recommend asking for him.

Stan Lee was a great truthful help in purchasing furniture for our bedroom. Will definitely be back!!

Great service. Very professional!

David made my first time shopping for furniture my best time !! He was such a big help for me during the process!

Had an awesome experience with Courtney S in customer service! Friendly and excellent service.

Courtney have excellent A1 customer service and is the best customer service to ever have

Ask for Issac! He will take care of you!

Stan Lee was super helpful!!!

Great customer service with David

Nancy was nice. Very informative and knowledgeable of product. 💯

Mo and lemoine was a great salesman! They answered all my questions that I needed answered. I can’t wait for my furniture to arrive.

Moe and Lemoine were awesome . Made the process smooth and we got what we came for . Thank you Ashley furniture

Lemoine was a fantastic chap, he sold us immediately, y’all better go see him.

David and Charity was very pleasant to work with I will definitely come back to work with them.

Me and my wife came from Mew Jersey and dealt with Lemoine who was the smoothest brother ever we spent well over 13k and will be back good black people enjoyed coming here

Everything was beautiful. Nancy was great

The customer service was outstanding, The sale person went above and beyond to help me find the perfect item.

Seems to be worth the money, but no customer service was great, and delivery didn't break anything and was quick, so I'm very pleased.

Quick service, fair prices, great customer service! I highly recommend the services of Calvin Harris when you visit the store.

Ike was very helpful and attentive!

They were great

Wonderful customer service. Isaac was great! Only reason I didn't give them a 5 Star rating was because of technical difficulties...

David is a awesome salesperson. I would refer anyone to him if you are looking to furnish your home come and immediately ask for DAIVD, nobody else.

Today Margaret assisted us with selecting our sectional sofa and area rug. She is very knowledgeable and helpful! She was an absolute joy to work with

My husband and I stopped by Ashley Furniture at Stonecrest Mall. I like that Lemoine welcomed my husband and I. He was pleasant and very laid back. He didn’t hover over us. He asked what we were looking for and gave a brief tuturiol of the different styles and where to find them in the store. We found several items. We went home to sleep on it. We came back today and found the furniture that we loved. Moe and Lemoine were very helpful and Moe has a special promotion going on right now for $1 down. I highly recommend visiting this location. They were easy to work with and very helpful with this process. They have plenty of sale items. Attached is a random photo just because I really liked this.

Lemoine was a great help today. Great attitude very knowledgeable and willing to help with all our needs. This was my best experience out of all of the time that I have came in to this store. I recommend him to anyone that comes to this particular store.

David was amazing he deserves a raise and recognition for all his hard work $8900 spent was well worth it working with him

Great experience! Nancy was extremely nice, didn’t pressure us at all and helped us compare items to make our final decision. Will buy here again for sure!!

Lemonie Covan and the Sales Manager Sherri was grest. I didn't feel pressured or rusged. They us feel like we are inportant. I would recommend my friends and family to Ashley tell them to ask for Lemonie or Sherri.

My husband and I bought a mattress today at Ashley Stonecrest. Our sales person Lemonie was great to work with. The sales manager was great also. Excellent customer service.

Issac and the sales manager Charity was very helpful and helped assist in all my wants and needs.

Excellent service and professionalism by Mr Isaac Mann, would definitely recommend!

Calvin provided Great service..

Good customer service. Very professional team!

A1 Service. Thanks David and the entire Ashley staff.

Fay was amazing, she was very knowledgeable about the product and mentioned a few promotions they had going on. I would recommend you ask for her when you come in.

Courtney was a great help in assisting me

Mr. Stan Lee provided great customer service!

A fantastic salesman very knowledge. I will come back again to see him.

The salesman sold me Reguard insurance warranty in which is total BS. Do not buy the up-sale of the extra insurance, on the salesman's word. The sofa we purchased does not cover seams. Spills, cigarette burns. Etc accidental. Please read contract. I am not going to call out the sales person that told me it would be covered. But anyway this is something to watch for with Ashley cheap furniture after year. Be Aware they don't have your back

Courteous and very helpful. Awesome experience

Always take care of business. Appreciate the professionalism and quick service

My sales person was Margret, and when I tell you she made my purchase with Ashley in Stonecrest Great , thank you so much with your product knowledge. I will definitely be purchasing again from her. She was Awesome 👏🏽. Whomever is reading this review please stop by Ashley in Stonecrest and ask for Margret!

I already knew what I wanted before I went in the store. I told the salesman Calvin that and he didn't try to up sale me or pressure me to get something I didn't want. Thank you Calvin for your great customer service.

Nancy was a great sales person definitely very patient and kind

Salespeople are extremely helpful and I will definitely be back to get some more tips from Margaret

Super nice staff but the prices were a little bit high for me

As soon as we walked into the store, we were met by an awesome Trusted Advisor Stan Lee.

My experience was awesome thanks to Stan Lee and gods excellent customer service.

Best customer service….. Courtney was the guy that helped me and gave me all the information I needed.

Mr Calvin did a great job helping my family and wasn’t pushy making the sale.

Excellent place to look around. no pressure and friendly associates.

I wish I could rate my salesman, Calvin, separately because his service in the store was awesome. Now for the reason for the 1 star rating: I purchased an item on Monday, January 15, 2024. It was to be delivered Thursday, January 18, 2024. I recieved a message on Wednesday, January 17, 2024 confirming a delivery for the next day between 12:30 pm and 4:30 pm. I also received another confirmation on Thursday, January 18, 2024 at 6:41 am confirming the delivery between 12:30 and 4:30. I took the day off to make sure I was available to receive the delivery. At 4:30 the delivery had not arrived. I made a phone call at 4:35 and spoke to someone at customer service for a status on the delivery. I was then informed that the item would not be at the warehouse until Monday, January 22, 2024. At that time I would receive a delivery date. I was FURIOUS! I received 3 confirmations of the January 18th delivery, but I had not received ANYTHING about a later delivery. After speaking to a supervisor, Mark, and explained how I had loss a days pay for nothing, I was told that nothing could be on his end and I should call the store for compensation. I caked the store and spoke to a lady named Speeda. (I'm not sure if I spelled her name correctly.) I explained everything to her just as I had explained to Mark and why I was so upset. She showed no empathy and just kept stating that the item would not be at the warehouse until January 22. She then told me that it would be delivered on Thursday, January 25, 2024. I told her that I could not afford losing another day's pay and the item not be delivered again. She then said that she could change the delivery date to Saturday, January 27, 2024. I reluctantly accepted that date because I had no other choice. On today, January 21, 2024, I received a delivery confirmation for January 25. I again was upset because Speeda told me that she changed the delivery date to January 27. I then requested the date be changed to January 27. Had I not seen that email, the item could have been delivered when no one would have been home to receive it. This service has been UNACCEPTABLE! I cannot believe Ashley does business like this!

Awesome customer service from Stan Lee!

We had a wonderful experience and there was so much inventory to look at. Everyone was so helpful and friendly!

Lemons was great and best deal possible

Courney’s customer service is exceptional! Great guy all around. If I could leave more than five stars I would!

Stan Lee was absolutely amazing. Very very knowledgeable. I will be back.

Lemoine was very helpful

David was amazing.

Stan Lee helped us search for the table I found online. Although they table wasn’t what I expected he went above and beyond to ensure my experience at Ashley was exceptional! I will definitely be back when I move on to the next.

Caught the after holiday sales. Lots of good selections with friendly & prompt service.

Loved the store and the employees,very helpful.

Lemoine did such a great job, he was very personable and knowledgeable of the product, I would definitely recommend him when you shop at Ashley Stonecrest.

Leonine did an amazing job. We got all the help we needed and he was very friendly. Walked out with a Furniture and bed set!

Margret was very helpful

The delivery guys were very friendly and did a great job, they were very careful not to mar the walls going up the stairs with the furniture.

David Was great! Really listened to what we wanted, applied no pressure, and I came back just to work with him.

Pleasant and nice to work with.

Lemoine was such a pleasure to work with. I love his personality and he is very knowledgeable about the product. I wil definitely recommend him.

Lemoine was great to work with, very fun and energetic and knowledgeable, I will definitely recommend seeing him when you go to Ashley furniture in Stonecrest.

Margaret, was excellent this our second time coming in and she is helping us decorate. Its a pleasure!!!

Margaret was very very kind! She explains her ideas in an effortless way! Highly recommend!!

Miss Margaret was so unbelievably,she had all ready got of for the day an came back to work just to help me out ,so Amazing an outstanding Lady 😃

I can honestly say that I had a great experience furniture shopping! I usually hate shopping for furniture but Margaret made my experience so easy! She was so helpful and knowledge. I also believe her experience as a interior designer helped me to visualize my living area and helped me to make a decision that I am extremely happy with! If your at this location ask for Margaret. You won't regret it!

Margaret was very knowledgeable and patient with me and I would definitely recommend her to my family and friends.

We had such a wonderful experience with our salesman Calvin and his manager Lisa Garcia was gracious enough to help us out to seal the deal!! We will come back for our next purchase.

David spent the day with us. He was very patient, extremely friendly, and knowledgeable about all the products in the showroom. Thank you, thank you!!

David St. Surin and his boss Cathy was excellent sales person. They were very knowledgeable about the merchandise and was very helpful. I will shop with them again.

David was very helpful, and knowledgeable in assisting and guiding me through the process of making my first furniture purchase.

Ask to see David Surin when you go in. He was exceptional and very helpful. Explained everything in and out. Go see him for any furniture needs👍🏽

My Mother has been mistreated twice at this store. She arrived tonight before closing to locked doors, although it was not even time for the store to be closed. The associates saw her outside and there were still patrons in the store and they still wouldn’t open the door. When they finally did open the door to let customers out, they lied saying that they didn’t lock the doors until closing, when they were locked well before then. She was there to pick up items for a second time after being denied the first time because the store was doing “inventory”, which had absolutely nothing to do with her order. Charity is a LIAR and needs to be fired and this store needs to practice better customer service skills!! Will never patronize this store again!

Modern and refined selection to choose from. Staff member Margaret was friendly and knowledgeable. I felt good about my purchases before leaving. Will be back in due time.

Great customer service!!

Margaret was great and didn’t pressure a purchase. She searched the store for the product I was looking for making the purchase easy. Thanks so much Margaret!

Margaret made my shopping experience an amazing one this holiday season. She was very attentive to my furniture needs.

Ms. Marie P. made a wonderful first impression the second we walked through the door. She found us the perfect dining room set in less than 15 min. If you come in after 12pm look for Marie P. from New York.

He was professional as well as accommodating to my time frame and the furniture that I needed. Thank you so much Stanley Lee 29.

David and Moe were great! Very helpful.

Margaret was amazing and helped alot !

Great service with David!!! Awesome customer service.

Consultative not pushy at all. Very helpful would recommend to anyone. We had a good experience, this was 1 of three stores we visited on the day, and the one we decided to buy from

David at Ashley's Furniture Conyers location! He was patient, gave us space, listened to what were trying to do and didn't try to up-sale us! Will definitely be back!

Leonine is the one you wanna go see he will make sure you spend exactly what you want no upselling and the young man looks and dresses sharper than a lawyer when you come in ask for him he works well with all clients but especially those looking to save a penny

I want to thank Rileylady for helping me. For two months, she answered my questions, helped me brainstorm, and was always available when I needed her. I’ve visited other stores but I didn’t feel right buying from anywhere else. She stayed by my side the entire time and I wanted to stay by hers. I finally purchased my set! @rileylady, you are a jewel! Thank you!

Mrs. Marie provided exceptional service unlike we've ever experienced. She inspired my wife and I to purchase additional furniture that highlight the essence of our home. 5 stars is not enough for the incredibly individual that she reflects for Ashley Store. She is definitely God sent. Recommend her to all customers seeking exceptional customer service.

David was the biggest help! He made sure we left out with the sectional we wanted. We'll be back for more pieces in the future! Make sure you ask for him as well!

Such a great & easy experience. David our sales guy was knowledgeable and it wasn't a stressful shopping experience. The sales they had going on made it even more affordable. Thank you David and the team for an effortless shopping experience. Mr. & Mrs. Coleman UPDATE: I am not satisfied at this moment. We ordered on the 9th were supposed to pick up on the 20th and now we can't pickup until the 29th of December. I mean I would be more understanding if we were having it delivered. WE ARE PICKING IT UP. Now we have NO FURNITURE in our living area, because we were purchasing new. The response yeah it's because it's Christmas, (what does that have to do with anything, I don't give a doggone about Christmas). All we got was sorry. No I'm downgrading my stars based on this. We are picking it up for crying out loud, are yall hand making these items....sad sad sad...

Wonderful experience shopping with David. I was a bit indecisive, but he was very patient with me and I never felt pressured at all.

Nancy had great service! She helped me out with so many things and recommended me so many different furnitures. I’m so grateful she was able to help. Great service!

The customer service was supurb. Lemoine was great! Ashly in Lithonia literally haves everything modern that you need

Stan Lee is the best awesome Sales Rep I ever had! He was kind, knowledgeable, Professional and he was very patient walking me through the store to get what I wanted Thank you Stan Lee for your great customer service skills.

Ask for salesman’s David super informative and friendly. Made it fast and easier.

Margaret provided an exceptional shopping experience, like a personal shopper. Her knowledge and gentle approach not only influenced my decision but led me to select furniture and a mattress I hadn't initially planned to buy. Her superb customer service skills markedly improved the entire experience.

Very good service

I love shopping Ashley for the holidays.

We went into Ashley Furniture yesterday and was greeted by "Stan da Man" in a humorous way that made you want to shop there. Our experience was wonderful, Stan made sure we got what we were shopping for. He wasn't pushing us to buy something we didn't want, he gave us time to consider our purchase and to find the item that was right for us. Everyone was polite, and willing to help if they didn't know we had a salesperson, Stan was very educating on the entire process from purchase to delivery. Although we haven't received the product yet, the shopping experience and customer service was superb! I'm glad we came to Ashley Furniture for our furniture needs. I will keep you guys updated once we received our items.

Ms Marie was very friendly and helpful.

On Oct.24, 2023 I came to Ashley Furniture store located in Lithonia, GA. I had been in there prior to look and was met by a sales representative name David. He told me to take pictures of everything that I wanted and when I came back in we could order the items of my liking and get the process started on purchasing them. I stated that I was paying with cash but wanted to build my credit and David stated to me to apply for Synchrony Bank line of credit through Ashley Furniture. I agreed. My items totaled $29,547.38. I was approved for $2,500 line of credit from Synchrony Bank and David stated not to worry we can get an increase in credit, his exact words. I wasn't approved for an increase. What he also, did not convey was that for an increase they would have to run my credit again. I was very upset about that and spoke to him letting him know that I didn't appreciate that information not being communicated properly because I wouldn't have moved forward with that process had I have known that's what they had to do.I stated to him he was about to lose a customer. His manager Lisa stepped in to assist him because she seen the frustration upon my face with his customer service.They completed my transaction together and stated that I would receive all of my items on Oct. 28th except for 2 Queen size beds they would be delivered on Nov. 9th.David stated Ashley Furniture Store will charge my $550 to deliver my items and he knew of a 3rd party delivery service that would pick my items up from Ashley Furniture Warehouse and deliver them to my residence for $400 cash. I agreed.On Oct.28th I did not receive all of my items as stated. I did not receive my King bed nor one of my Queen beds, my table was cracked and my daughters mirror was shattered. Along with the delivery guy stating that the Ashley Furniture Warehouse employee stated that my order was a big order and he was the only one working and wasn't going to pull all of items by himself. I called David and informed him of the situation of my items and he stated someone from Ashley would be out the same day with my items and someone would contact me. No one showed up nor the next day. I had one missed phone call from Ashley when I called it back it was the automatic system. I reached back out to David letting him know that I was very unpleased about my situation especially when I paid the amount of cash I paid. I stated that Ashley Furniture has my money but I do not have all my items and what was stated to me did not take place and that was unacceptable. As I waited for the rest of my items I was not updated on the status of my order. I went in to the Ashley Furniture Store on Nov. 8th spoke with Lisa and requested a refund for the items that I had not received and some that I had. She stated that I would receive my refund after the items were picked up on Nov. 10th. I went home and after reflecting over my encounter with Ashley Furniture Store I was in dismay. Then on Nov. 9th I received a phone call from an Ashley representative telling me that another Queen bed would not be delivered on the date promised and that was the last straw for me their poor customer service, how the company conducts business overall, their disregard and lack professionalism. I returned into the Ashley Furniture Store on Nov. 10th and requested a refund on all my mattresses and their box springs also. I was told by Tierra that the Escalation department would contact me by Monday Nov. 13th and if not then come in Store on Tuesday and I would be able to get a full refund. I accepted that information and when I came back into the store which today Nov. 14th I was greeted pleasantly but with unfortunate news that Ashley Furniture Store was not going to refund me my money that I spent on the mattresses. I asked why is it that I've received disappointment after disappointment when it comes to Ashley Furniture. I just want to erase this entire experience and return their items for a full refund of my money.

Dave did an excellent job. He was friendly, knowledgeable and accommodating

They was helpful as they can be & didn’t try to sell me nothing I didn’t want

NEVER COMING BACK. I bought a specific dining set and when I received it and opened the box it was different from what I bought. I came to the store and explained that. They said the representative sold me something different. She mistakenly gave me a cheaper price for a different set so if I want the one I liked I have to pay more than double just for a different table. They never tried to honor the price she mistakenly gave me (her fault not mine) or at least give a discount or something. It was awful. They even want me to pay for them to pick up their mistake! This is not the first time I have issues with this store. Last year my order took 4 months to be delivered!! THIS IS THE LAST TIME I BUY ANYTHING HERE.

Very good

The sales person is Excellent!!!

Margaret was great. She had a lot of personality and made it a smooth process for my daughter and myself. We've worked with her twice now. Make sure to request her if you visit Ashley Lithonia.

David was a blessing to us God is good 👍

A great salesperson, helpful and not pushy. Provided customer-friendly service with a smile and great conversation! Will request him on future sales!

Ms. Fay and Mr. Calvin were awesome! I was able to get exactly what I wanted in the price range I wanted. Thank you!

Margaret was an absolute joy to work! She helped us order our furniture in a timely manner and offered us great discounts. I highly recommend finding Margaret when you come to Ashley to have assist in any purchasing needs!

Awesome service and extremely knowledgeable!! Very pleased with our purchase and experience.

Negative Experience that I hope Ashley Furniture management team will help me change to a positive one. But am still waiting for the positive. Bottom line is I waited for my couch it was 5 days late to be delivered, but when it arrived it was defective torn. I have called and emailed Ashley Furniture but so far no one can tell me what they are going to do fix my issue. Am at the point where I want them to come get their defective couch and give me my money back. I am so frustrated with Ashley. They really should improve their customer service policies if the intention is to stay in a customer service industry. Because without your customers you would have no business.

Fay providing me with great service

My experience at Ashley in Lithonia, GA was very pleasant. There was no pressure and the items were priced as advertised. My only issue was that I could not take delivery from the showroom. My only options were delivery and set or threshold delivery. I chose the latter. That's why the 4 out of 5 stars.

David and Moe were very helpful and informative. Customer service was top notch.

Pumpkin aka Margaret was very nice and helpful.

David was great yo work with.

Salesperson was polite, professional and knowledgeable of the item I was seeking. I came and I bought. It was an enjoyable experience. Will certainly tell my friends.

I went into Ashley Furniture on Friday that just passed, and Margaret provided me with excellent customer service. I informed her of the kind of bedroom suite I was in the market for regarding my daughter, and she showed me the right bedroom suite and mattress for my daughter. Margaret was very knowledgeable regarding each bedroom suite, and she exhibited great patience with me and my daughter. I appreciated her expertise and knowledge to help my daughter and I to make the right decision. I highly recommend Margaret, and keep up the good work.

Super friendly. Very knowledgeable and helpful. He even came in on his day off to help me make a final decision. Great customer service.

Everyone was so helpful, Fay took time to make sure she found what I was looking for, Thanks Fay

We do cleaning for this amazing place they are nice and allow us to work in a healthy safe environment