Ashley HomeStore Lithonia, GA 30038

My purchasing experience with Justin was amazing, Justin was beyond helpful and extremely attentive to customer needs. Justin demonstrated excellent customer service skills!!!

The delivery was great, but they sent the wrong merchandise!

My family I were looking for the perfect sectional and our Sales Associate Ms Smith was so helpful. We had a great experience.

I had a great experience with sale woman Marie, her service was professional and knowledgeable about the items I wanted to purchase, she made me and feel great about our purchase, then a friend of mine purchase a new bed and also was happy with her. Now the delivery was horrible, the movers unpacked the cargo boxes with wood on the boxes, inside my home not outdoors like I know they where train to do and damage my livingroom floors plus had all the debree, with sweat on the floor for me to clean up. the workers wouldn't assemble my hard ware on my dresser or my bench, one worker was sweating like pouring water on my floors and stairs, it was difficult for me to do all that cleaning at my age. One worker said that they except tips and when I sad I wasn't aware of tips that I didn't have cash he said he except cash app or credit card. I did reported this to Ashley store and corporate office today still waiting for someone to call me. My friend also had horrible experience with the delivery but she didn't want to fight. Ashley should retrained driver's on their duties when they delivery furniture to customers home.

Mr. J.Williams Was The Upmost professional Person I Have Talk With In Some Time While Shopping..He Made Us Feel So Relaxed As We Tried To Reach A Decision.. Ashley Has Nice Furniture! But, Customer Service Make It Even Better To Shop.. Thanks Mr Williams For A Great Experience..

This visit was smooth. The employees were helpful. Although order placed beginning of April is still unavailable

The most amazing Furniture experience since I've been here in Georgia. I did not find what I was looking for but I will definitely be back cuz there's way more to get.

Excellent service by Ms. Faye!! She helped us get my grandmother’s furniture for her new apartment with a breeze!! and she threw in a free Tempur-Pedic pillow for my grandmother!! We were very satisfied!!

very nice and friendly staff. Stan Lee was very patient with us and did everything he could to make sure that our needs were met.

Beautiful furniture

Great sales associates. Selection seems to be limited.

Multiple delays despite comfirming availability and delivery date at time on purchase. still no furniture. Poor customer service. No one answers the phone. 30 minute wait for customer service.

Bad experience at this location. From the sales associate, Chrissy, to the manager, Bre Waddell, to the delivery drivers incorrectly installing my sectional and having to wait over a month to get it resolved.. just all around horrible customer service. If you have to go into this store, I would suggest just browsing and purchasing what you like online.

If I could give 0 stars I would. BUYER BEWARE!!! I have been calling the Lithonia store for several days and no one EVER answers the phone. I purchased furniture in June that I still have not received after two different delivery dates have been promised to me. If I can't get anyone to respond back to me I'm going to the BBB. This is ridiculous. You have my money but refuse to provide even the most basic customer service. I am thoroughly disappointed with my experience. Once I get my refund issue you can guarantee I will NEVER shop here again!