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Ashley Store Lithonia, GA (Stonecrest)
Ashley Store
Store hours
Open today: 10:00 AM - 08:00 PM
About Ashley
The Ashley Store in Lithonia, GA represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Welcome to Ashley in Lithonia, GA
Here at Ashley Lithonia, we’re delighted to be trusted advisors and partners who want to inspire the love of home and enrich the lives of those around us. Since 2009, our talented and dedicated team has helped our Atlanta-area and DeKalb County customers find the best matches in furnishings and decor for their homes, budgets, and lifestyles.
Discover Affordable Style and Excellent Quality
Ashley Lithonia is proud to feature trendy styles and Ashley exclusives such as the contemporary designs of Modern Refinery. Elegant yet striking, this line focuses on earthy details such as blackened wood finishes, wire-brushed textures, and ample storage.
All our designs include top-of-the-line craftsmanship, from the living room furniture you’ll enjoy every day to the outdoor furniture that updates your entertaining space for our gorgeous Southern weather. Shop conversation sets, lounge chairs, loveseats, bar furniture, lighting, and decor, all at reasonable prices.
We’re also thrilled to be our community’s go-to mattress and bedroom store, with superior bed frames and furnishings such as our stunning North Shore collection. These designs blend graceful curves and ornamental appliques reminiscent of Old World grandeur, featuring a sleigh bed, panel bed, and poster bed with canopy, along with coordinating tables and chests of drawers.
Your Go-To Mattress Store Near Lithonia, GA
Ashley Lithonia’s wide selection of mattresses includes the innovative Purple Mattress, which uses a grid system to provide sumptuous support and comfort while eliminating pressure points and boosting airflow. We also carry top brands such as Serta, Simmons, Sealy, Tempur-Pedic, Stearns & Foster, and our own Ashley Sleep line.
Ashley Lithonia Gives Back
We enjoy being part of this community. As much as we love helping our customers furnish and decorate their homes for lifelong memories, we’re honored to give back to our Lithonia neighbors through several social responsibility initiatives. For instance, our store donates a portion of its mattress sales to Ashley’s charitable Hope to Dream program, ensuring that deserving children can have beds of their own.
Since 2010, this program has provided over 125,000 children in North America with complete beds, including mattresses, bed frames, pillows, and bedding. We believe that helping children get a good night’s sleep enables them to lead healthier, more productive lives.
How to Find Us and When to Visit
When you’re searching for furniture stores in Lithonia, GA, you’ll find Ashley conveniently located at 2900 Stonecrest Circle near the Stonecrest Mall. If you’re in a time crunch, drop by any day between 1 p.m. and 3 p.m. Otherwise, our friendly and experienced staff is here to serve you daily from 11 a.m. to 7 p.m.
Ready to learn more about Ashley stores in Lithonia, GA, or schedule an appointment with one of our helpful sales staff? Please call us today at (770) 484-2910.
In-store offers
What our customers say
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Not professional
Hands down some of the best customer service I’ve had. Keyshly was friendly, easygoing, and full of personality—it felt more like hanging out than just a transaction. 10/10 recommend!
Mikayla was so helpful during my experience purchasing a couch. I would recommend her assistance to anyone looking to buy furniture at Ashley’s.
Mikayla was very helpful and informative. She made the process a breeze
I worked with Calvin on my purchase of a leather reclining love seat. He was friendly, knowledgeable and helped explain everything. I am very pleased with Ashley.
This has been one of the most unacceptable and frustrating customer experiences I have ever encountered. To be clear, the sales team was professional and helpful. Unfortunately, everything after the sale—specifically the delivery and so-called “white glove” service—has been an absolute failure. The mattress and bed frame were delivered on the promised date; however, the base was not. While the white glove delivery team was still in my home completing the setup, I immediately contacted customer service regarding the missing base. I was informed by the representative that the item was on backorder and that there was no confirmed delivery date. Despite repeated assurances and multiple promised delivery dates, the base was not delivered for nearly three additional weeks. During this time, I was forced to sleep with my mattress on the floor, which is completely unacceptable after paying in full for a bedroom set and professional delivery and installation services. When the delivery team finally arrived with the base, it was immediately evident that they did not know how to properly assemble the bed frame. Due to a communication barrier, they contacted a family friend by phone to translate rather than having qualified personnel capable of completing the installation. Throughout the process, they appeared confused, installed incorrect components in the wrong areas, and rushed through the assembly without properly inspecting their work. I have photographic documentation supporting these issues. Less than 24 hours after delivery, the bed frame snapped in the middle and completely collapsed. This was extremely alarming and posed a serious safety risk. A brand-new base should never fail in this manner. The failure was clearly due to improper installation, not normal use. What makes this situation even more concerning is the lack of urgency, accountability, or resolution that followed. Despite repeated attempts to resolve this matter, I have received no acceptable response. I was contacted by a store associate named Viv from the Stonecrest location, where the purchase was made, and was promised delivery on December 30. I received no follow-up communication, and no delivery occurred on that date. When I contacted the store and requested to speak with a manager, I was told they were in a meeting and would return my call. I never received a call. I followed up again the next day and was still unable to speak with a manager or receive any assistance. As a result of these failures, I am now forced to sleep elsewhere, despite having paid for furniture and installation services that were never properly completed. At this point, I am formally demanding a full refund, including all delivery and white glove service fees. I also request that all furniture be removed from my residence. Anything less is unacceptable. If this issue is not resolved promptly, I will escalate this matter to Ashley Furniture corporate leadership, file formal complaints, and pursue legal options related to unsafe installation, product failure, and lack of resolution. No customer should be placed in a dangerous situation or displaced from their home due to negligence and poor service. Ashley Furniture must seriously reevaluate its delivery contractors, training standards, and accountability processes. Paying extra for white glove service should provide peace of mind—not broken furniture, safety hazards, weeks of inconvenience, and disregard once an issue arises. Again, the sales team fulfilled their responsibilities. However, the delivery and white glove service has been an absolute failure, and I strongly caution others against trusting this aspect of the company. I expect a prompt response and immediate resolution. Sincerely, Kenya Dunlap
Do NOT buy any beds or mattresses from these crooks. I bought a very expensive mattress and base from the store in October. The salesman assured me that the mattress came with a comfort guarantee and if I didn’t like the feel of it I would be able to reselect. I called one week after my purchase to tell the salesman Ricco that I wasn’t happy with the quality of the mattress. He assured me that if I waited 30 days I could exchange. That made no sense to me but I went along with it. Over a month and a half later and I’m still trying to make a reselection. The store and corporate office have been giving me the run around only to deny my comfort guarantee. Had I known that the salesman Ricco told me a bunch of nonsense I would have never went with that mattress. How would I KNOW about a comfort guarantee if someone at the store didn’t tell me about it? Will take legal action- don’t BUY FROM THIS STORE.
Mikayla at the Ashley at Stonecrest is amazing! She was fun, friendly, as was the entire staff. She found us exactly what we were looking for and made the experience at great one.
Defective Product NIGHTMARE. BEWARE THEY WILL ONLY OFFER REPAIR NOT REFUND. If I could give this place 0 stars, I would. I purchased a reclining chair from Ashley Furniture that was delivered on December 11, 2025. Because I work 12‑hour shifts, I wasn’t able to thoroughly inspect it until December 18. The moment I finally had time to sit in it, I realized something was wrong — the footrest did not extend the way it was supposed to. It barely came out and certainly not like the model I tested in the store. To make sure I wasn’t mistaken, I went back to the showroom and checked the floor model myself. I even asked the sales associate to confirm how far the footrest should extend. Sure enough, the floor model worked perfectly — nothing like the service member. Once I got home, I called the store. A woman by the name of Avis Slogan answered. I explained the situation and instead of listening or offering help, this woman focused on lecturing me about how long the chair had been in my home, as if that somehow excused the fact that it arrived defective. The tone, the attitude, and the complete lack of professionalism were unacceptable. No customer should be treated that way for reporting a legitimate problem. I then proceeded to call the store again, to which the main customer service office answered. I explained the situation again. I requested a refund for a product that was clearly not functioning as intended. Instead of taking responsibility, the representative insisted on sending a service technician to my home. I declined. I was then told that Ashley Furniture “does not offer refunds,” only repairs or replacements. So essentially, they delivered a faulty product and expect the customer to just deal with it.
I had an excellent experience at the Ashley Furniture HomeStore at StoneCrest thanks to the outstanding customer service I received from Ricco Brown The representative was professional, patient, and extremely knowledgeable about the products. He took the time to understand my needs, answered all of my questions clearly, and made the entire process smooth and stress-free. I never felt rushed or pressured, which I truly appreciated. Their friendly attitude and attention to detail made a big difference, and I left the store feeling confident in my purchase. This level of customer service is exactly why l would return and recommend Ashley Furniture to others.
I had a wonderful experience with the furniture purchase at Ashley! I truly appreciated the thoughtful guidance that Benjamin, the salesperson, offered throughout the process. His attentive approach made a real difference. I’m already looking forward to my next visit and can’t wait to see what I’ll find next. Thank you, Ashley!
Benjamin was 5 star service. We were up in the air about getting a couch and he was the one that sold us on our dream! 10 out of 10 will recommend Benjamin to anyone! Thanks again!
Our sales person was great, But I was disappointed that my bed did not come as promised. Only a mirror was delivered. I was expecting.yhe mirror and dresser to be delayed. I was okay with the rest of the bedroom suit to be delivered when it comes in.
10/10 experience. Ben helped with everything!
The manager is rude and this store is horrible. Do not go to Ashley!!!!!!! Did not receive full order and blamed me for what they messed up.
Just purchased 4 dressers for my children and Ben was amazing. Very patient as I was very decisive. He was kind, professional, and knowledgeable.I would Most definitely shop at Ashley’s again for my next home purchase with Ben. I want to also give Ms. Avis a shout out too. I came another day and she was very helpful. At the time of my visit I couldn’t find what I was looking for on the floor. Without hesitation she searched online and gave me option to choose for. Unfortunately, I had to leave before purchasing but I wanted to say I am very grateful for her
Great salesman. Benjamin did a great job. Was only looking around and end up buying a entire living room set with lamps!
It was a great experience. Benjamin helped me out so well, he moved modular pieces around for me. This helped me to visualize the space, he also measured things. He took his time and was patient. Great experience!
Very satisfied with my visit and with salesperson
Chelsie was amazing. She was very professional and attentive.
The salesperson was very helpful. The inventory of stock was good. Had a great buying experience. Would recommend to friends and family.
Two nice gentlemen came. Handled furniture with care. The assembly went great and I am very pleased. Thanks, guys for a job well done.
Everyone there was awesome!
Mrs Logan was very helpful, by showing my wife and I different living room sets. Traditional contemporary and modern leather style of furniture..MRS. Logan has the ability of professionalism in her job ..
Ben Great Saleman
Great experience at the Stonecrest Ashley Fumiture location. Benjamin was my sales person. He was great! I new what I wanted, he showed it to me and answered all all my questions about the item, and shared any additional options for me to considered. Easy Breezy! Thanks 😊
On 11/01/2025 I had the lucky to have Ms. Marie Philogene at Lithonia location as the sales person. She was nice, sweet, polite and very professional! I highly recommend this store and this lady! Also, I got everything delivered as agreed and the guys were high level professionals too. Everything is set now and my House turned into a Home Sweet Home!
Ricco Brown was amazing! I knew I was going to purchase furniture as soon as I seen the quarter zip sweater. Thanks again for the outstanding service
My fiancée and I worked with Ms. Marie and she is an absolute gem! She was extremely patient with us over the course of our THREE store visits before making a final decision on our sectional. Ms. Marie was very professional, kind, relatable and humorous during the process. I look forward to working with her again in the future as my family continues to furnish our new home.
Ricco provided excellent customer service And a pleasure to do busy with!
Sales personnel and store was fine but getting the items delivered has been a challenge thus far. From not being notified about a change in the date and time, to the items being damaged in which caused delays and inconveniences the customer because we have a schedule as well. I really think much more needs to done when these things happen at no fault of the customer.
Great customer service.Pleasant experience.
Ask for Rico. He did a phenomenal job.
Worked with Calvin. While the store was busy and he was helping others as well he provided me with enough information and when I made my decision Calvin returned and gave me his undivided attention until my purchase was complete and I was out the door.
I was very happy with my salesperson she was excellent , I was not pleased with the delivery men, it was not a professional service.
Benjamin was friendly and provided excellent customer service in finding a quality mattress.
Rico went above and beyond to help my mom find all the furniture she needed! 10/10 will be back to see him again
The sales person (Benjamin) was very knowledgeable about the otems in the store. Very perfessional and pleasant, I enjoyed doing business with him.
At time of closing, 75% sales-organized. Inventory review: Great. No authority to reduce additional IF found bad inventory.
If you shopping at that location ask for Ms. Avis. She was such a professional. I loved how she gave us space to shop but was never far away so anytime I looked with questions she was there to assist.
Rico was patient and helpful during my furniture purchase. He answered every question clearly and made the whole process smooth. He explained the features, walked through the options, and made sure I felt confident about my choice. Great customer service and a positive experience.
Mikayla was a delight! I came in for a sectional over a week ago and she’s assisted me every step of the way! She’s very informative and super kind! If you are in search of any new Furniture, ask for Mikayla when you are at the Stonecrest location 😊!!
Hands down the best service to DATE!! Thank you Mikayla for servicing all of my furniture needs! All the items I purchased have been top notch AND you made the process easy! She’s attentive, not pushy and listens to the needs of her customers! Kudos to you! Keep up the amazing job, I look forward to shopping with you soon! 🤩
Marie was very sweet and patient with my family today. An amazing salesperson !! I do recommend.
Ben was great!!! He was very professional and helpful!!
Mikayla was the best Great customer service she took great care of me when I come back. I just want to deal with Mikayla thank you again for a great service.
She was greattttttt!!! Thank youuuuu Michaela
Wonderful Experience today. I shall return to this store in Stonecrest.
Staff, very knowledgeable, friendly.
Calvin was awesome. We walked in the door looking for a dining room set, sectional couch and bedroom set. He walked through our options, talked price, let us deliberate on what we wanted then moved onto the next item on the list. Thank God for his patience. After walking and talking to us for 2 hours, we sat down and talked numbers. 3 hours in total before we completed our purchase of everything we wanted. Delivery is this week thankfully. Right on time for Thanksgiving. Definitely will come back to complete our bedroom set.
Ricco and Chelsea are the best. Professional, polite, and kind.
Very professional, putt the couch were I wanted it
Mikaela was awesome! Very pleasant personality and knowledgeable about the products offered. Overall wonderful experience buying furniture!
Customer service was awesome and in a timely fashion
We had the best experience today at Ashley Furniture! Our sales associate was truly amazing, professional, patient, and genuinely helpful from start to finish. They took the time to listen to what we needed, answered all of our questions, and made sure we found exactly what we were looking for without feeling rushed or pressured. Their warm attitude and great product knowledge made the entire shopping experience enjoyable and stress-free. If you’re shopping at Ashley Furniture, I highly recommend asking for Mr. Ricco Brown. Excellent customer service like this is hard to find these days — I’ll definitely be back!
Ricco Brown at Stonecrest Ashley furniture store is the best furniture salesman I have ever worked with. He gave me and my wife the best experience ever!! Thanks Ricco
Staff was very professional and Helpful even when system having issues well done Ashly’s staff
Make sure ya'll ask for the beautiful Mikayla when you go! She made the experience worthwhile. She is patient, diligent, & down to earth. Definitely deserves a raise. Thank you so much honey! We will be back❤️🔥👏🏾
Delivery got postponed twice, they delivered the wrong rug and put a hole in my wall while delivering furniture and no one has reached out since claim was submitted
The experience with Ashley Furniture was great! The sales person was friendly and informative but not pushy! I love my new recliner sofa and loveseat!
Furnitures here are very durable and affordable.
I had a fantastic experience working with Michaela. I expressed how I wanted to find a bed that matched the previous furniture I purchased from Ashley Stores some years ago. She took the time to find that old order and made some helpful suggestions. Ultimately, I settled on a bed I liked and Michaela took great care to explain the financing options and delivery process. I would definitely recommend Michaela to help with all your home furnishing needs!
Ricco took great care of us. He honed in on the style of furniture we liked and showed us pieces that fit our style without waisting time. He rearranged furniture pieces to the configuration we were imagining in our head so we could visualize everything. We are happy with our purchases.
Awesome and amazing experience!!! Ask for Rico!!!
Rico B. was an excellent salesman. I always get great customer service at Ashley. I appreciate Rico's patience with us. My companion is hearing and sight impaired. He took his time and explained everything to us. I appreciate him. Thank you, Rico.
Rico, one great virgo sell person. Great customer service
Good Customer Service!!!keep being you
Rico has great customer service!!
I had the best experience buying furniture from Nancy Torres! She was so helpful, patient, and truly cared about finding exactly what I needed. If you want great service and beautiful pieces, go see Nancy—you won’t regret it!
I love Mikayla and Katt amazing customer service
Michaela was an amazing customer service representative! She took the time to show me different types of furniture and materials, and even measured everything to make sure it would fit perfectly in my living room. She went above and beyond by speaking with her manager to get me a great discount, and she truly helped me find a couch I love.
I would never order from this place ever again. I placed an order and was told it’ll arrive all in one day, lie. It started arriving in multiple orders. I go to the store and the ppl don’t know what’s going on nothing. Now I have to sit and wait whenever furniture arrives. Don’t buy here better off buying from Amazon!!
Nancy is extremely professional and very knowledgeable. Her positive energy created a great experience.
I had such a great experience at Ashley! The customer service was excellent and Mikayla went above and beyond to help me find exactly what I needed. She was professional, patient, and made the whole process so smooth. I truly appreciate her effort and will definitely be coming back. Highly recommend!”
Great customer service loved the help
Mikayla was extraordinarily helpful and went above and beyond to correct an issue that initially got my application denied. This resulted in a positive resolution. Definitely recommend this store.
Go see Rico he is amazing!
Ricco was awesome! Very friendly and had a lot of knowledge about the products. We will return in the future!
RICCO WAS WONDERFUL AND VERY KNOWLEDGEABLE! He was not pushy at all but provided great energy and we are pleased with our purchase!!!
Ricco and Nancy did a great job! I came in frustrated and confused and left happy and relieved. Thanks for everything you all did to make sure that I was pleased with my purchase. I am forever grateful!
Mikayla was an exceptional help in assisting m with our needs in furnishing our new home. We'll definitely be back to purchase more!!!!!
Mikayla did an amazing job!!!!
Makayla was a awesome salesperson go shop with at Ashley furniture
It was a great experience and pleasure to work with Marie! Thank you so much much
Mikayla was amazing. She was super knowledgeable and very helpful. She truly made my shopping experience a pleasure.
Ms.Mikayla did a wonderful job assisting us today.
Rico is Awesome!!!!
Makaila was very helpful, friendly and knowledgeable. I encourage a raise.
Rico, our sales person was very professional and knowledgeable. He made this experience very easy and he had a great sense of humor. We had an excellent experience.
My salesperson Rico was AWESOME!!! I will definitely be back to shop with him again.
Ricco, amazing very professional energetic and great sales person
Ricco was an amazing sales rep. He was very knowledgeable about the products and services ! The process was smooth and hassle free. Will definitely be coming back in the future .
Went into this store today looking for a sofa chaise. No one and I mean no one greeted me or ask how could they help me today! They lost out of $3k i was ready to spend cash today! Poor unfriendly customer service.
Mikayla thank you so much for your help and your patience, you got us exactly what we wanted and we felt very confident leaving with our purchase. Thank you again. We will be back again.
Marie was amazing! Very knowledgeable and was a patience. My husband and I loved her!
We were greeted by Mikayla as soon arrived at Ashley. She was very helpful, attentive and professional while giving us plenty of time and space to explore and check the options available for the items we were interested in purchasing. After making our purchase she made sure that we were informed about everything necessary for the pickup and delivery of our selections. Overall, our buying experience could not have gone better. Our experience at the Ashley Distribution Warehouse was wonderful as well. The entire Ashley team that we interacted with were amazing. Recommend Ashley and will definitely come back when we have a need to make another furniture purchase.
From the moment I walked in, Makayla made me feel like more than just a customer—she remembered every detail I shared and had an incredible eye for my personal style. Her patience and resourcefulness truly set her apart. She never rushed me, always offered thoughtful suggestions, and went above and beyond to make sure I felt confident and excited about my choices. If you’re looking for someone who has a gift for matching people with pieces they’ll love, Makayla is the one.
Great job
Makayla was awesome!
Well my visit today at Ashley's Signature Furniture was absolutely wonderful. It was All thanks to my Amazing sales lady Ms. Marie Philogene. She was knowledgeable and paid close attention to detail about what I wanted. Ms. Marie made wonderful suggestions when I didn't even know what I needed it and then sum. I purchased more than I came for today because of her and the rest of the staff's customer service, once I'd walked through the door. I will definitely be back and for sure recommend this location and Ashley's in general. Keep up amazing work everyone, I'm a returning customer from over 10 years ago 👏🙏☺️✌️!
Very professional/ courteous/ patience/ gives suggestions
Before I had stepped into Ashley Furniture Store, I knew exactly what I wanted. I had done my research and compared similar Furniture between Ashley and Rooms To Go. I was prepared to go with Rooms To Go because of the price difference at Ashley's. However my husband and I stopped at Ashley's 1st so that we could lay eyes on the actual Furniture, sit on it, test it out, etc... We had planned on going to both stores to do this and then purchase the Furniture after comparing both places. Online although the furniture were vary similar in color and detail, my husband preferred the detail difference of the Furniture at Ashley's., which is why we went there 1st. I have to say when we went there, we were immediately greeted by Jeff who took us to the Furniture I wanted. Ashley's has very beautiful furniture and great customer service by the way. Jeff took great care of us and was able to give me a price that I could not walk away from. Not only was the furniture absolutely Beautiful in person, we walked away paying less than the Rooms To Go pricing. To be fair, we probably would have gotten a good deal at Rooms To Go also, since we were paying out right for the Furniture. But the experience at Ashley's was worth us doing our business there. Jeff's attention to us and his customer service skills won us over as well as his ability to help us keep a little more in our pockets by getting us a real deal. We still paid a little over 7K but this was good in comparison to my research price and even their sale price when we arrived. Thanks Ashley Furniture for a Great experience.
I had an excellent experience at the Stonecrest GA store. The salesman greeted me at the door and quickly addressed my needs. I purchased the living room set in store after searching online. The customer service was very professional.
Ricco Brown was a great salesperson. He went above and below today to help my mother and I select a bed and mattress. He was very knowledgeable about the mattresses and products. Great!!!!
I came and had to look at some furniture and Marie did that she she was an awesome sales person and I bought everything that I wanted thanks to her. You guys need to give her a raise. She’s really good.
My sell person is the best I ever had...Thank you😊
Great service.
Rico was very kind and Knowledgeable He's a great asset to your team.
Alex Bonds was absolutely amazing 🤩 She has excellent customer service skills and was extremely easy to work with at Ashley Furniture.
Thank you Alex!
Customer service was great from the initial phone call (Calvin) to confirm the item we wanted was in stock, to the time we walked in the door to purchase the item (Nancy), we're both great.
Very nice
Mikayla was the best. Go see her!
My husband and I had an exceptional experience at Ashley Furniture, thanks to my sales representative Rico. He was incredibly knowledgeable and provided outstanding service. Additionally, Mo, the Acima representative, was fantastic. He explained the leasing agreement so clearly, anyone could understand it. Especially the terms of the 90 day payoff. An amazing experience. 😊
Wonderful service. Calvin greeted us at the door. Didn’t pressure us at all. When we found what we wanted we called him over and he gave us quotes. Took off what we didn’t want and added what we wanted. We were in and out quick with zero pressure. Calvin made it super easy!
Nancy was amazing! Super kind and pointed me in the right direction for exactly what I was looking for.
Polite and professional
I love the salesperson and they were like talking to close family members and the only thing that doesn't make sense is, when you are applying for the store credit they want TO MUCH OF YOUR PERSONAL INFORMATION LIKE BANK ACCOUNT NUMBER, NOT COOL AT ALL....
Mikayla greeted me upon entering the store. She understood exactly what I wanted after I explained it. She took me directly to the sofa I needed.
The staff is friendly and helpful. Special thanks to Ms. Avis, Alex, and Moe! They help me with my selection and kept me informed on the next steps.
The salesperson was very helpful and knowledgeable about the kind of furniture we wanted to purchase. She was also kind, understanding and friendly. We enjoyed doing business with her.
We had a great experience and found exactly what we were looking for. Mr. Calvin was awesome!
I had an AWESOME experience with the sale rep today 6/30/25. She was so pleasant and she listened to what I wanted and lead me to it. Thanks for your excellent service!
Fairy Mikayla was really helpful and her Fairy Queen also! Thanks for the help in the store
Marie was patient and helpful as I brainstormed to come up with my choices. She let me lead as ultimately I would have to be happy with my choice.
Makayla was an AMAZING sales rep! She made sure that my mother and I understood the pricing, let us a feel of how the pillows and mattresses were, and jest crossed all the T’s and dotted every I!! Most importantly, she was personable!! Great job, Makayla. Keep up the great work!!
Salesman was very pleasent and professional. I enjoyed doing business with him.
I had a wonderful experience. Jeff was very friendly and professional. My only issue is Ashley delivery operation.
I would give less than one star if I could. We went into the store wanting to purchase a few items. The workers never greeted us, one person we asked if he could help point blank said he wouldn't help us. Looked me up and down like he had a problem with me and my wife. We were casual but clean. Won't get into my other thoughts but I'll tell everyone I know about this place and how we were treated. If the shoe was on the other foot it would be all over the news. Pure immature BS on this stores part.
Great sales associate and very timely delivery. 2 days and I had what I wanted. The delivery men had respect for my home and set up my furniture with care. Overall-great experience!
Sales team and manager were attentive and responded to our needs immediately.
Rico and Moe helped out tremendously. We didn’t get approved for all items we wanted but Rico and Moe helped us to get approved through another vendor and we were able to leave with two out of three items. We felt hopeless and walked out extremely happy. Thanks guys. Thanks so much.
Customer Service Great! Nice furniture too
This was my first experience with Ashley furniture our sales person was amazing. His name was Rico Brown. He got us through the process. He explained the merchandise how it works. What’s his functions and he was amazing salesperson. I recommend him to anyone when they shop at Ashley furniture
I had the pleasure of working with Ricco during my recent visit, and I can honestly say he made the entire experience exceptional from start to finish. Ricco genuinely cares about his customers and takes the time to understand their needs without ever being pushy or rushed. His kindness and friendly demeanor instantly put me at ease, and his professionalism made the whole process feel smooth and enjoyable.
It was a pleasant experience, because of the sales person. she was knowledgable and friendly. She did not use uneccessary pressure to forc me to purchase the item.
My family and I had a house fire. A couple of days after the fire. We came into the store looking to get furniture to replace what we’d lost. We explained our situation to the sales associate Ms. Fay. Ms. Fay was so kind and so helpful. We purchased living room , dining room, 2 bedrooms sets(1 king, 1 queen) with the mattresses and a sleeper sofa. The delivery was scheduled for a week later. We had been sleeping on the floor with air mattresses at our rental property while we waited for the furniture. The day of the delivery, I received a call saying my mattress was on back order and I had to wait even longer to get a mattress. About an hour after that call the delivery guys arrived. The delivery guy told me the mattress wasn’t on back order. The mattress was at the ware house it just couldn’t fit on the truck. The truck was packed to the brim. As the guys were installing the furniture; I received another call from the call center saying the mattress wouldn’t be delivered because it was on back order. I told them what the delivery guy said and they basically said he didn’t know what he was talking about. After I hung up with the call center I called the store at least 8 times getting no answer before sending someone over to the store. When my niece arrived with me on the phone. They told her to come back after a certain time then the manager would be there. I waited until the time. I drove over to the store and I spoke with the manager. I explained what was going on. The manager said he would help me fix the problem. I told them I needed to get a mattress by a certain time if not I wanted a refund and I would go somewhere else to get a mattress. He and his staff assured my husband and I the problem would get fixed and I would get a mattress that day. I told them I had someone who would bring me a mattress by 8pm I just had to let them know by 7pm. And again they assured me they would fix it. They took me to the back to look at different mattresses to stall as time pass by. Once time came to an end. They once again assured my husband and I; that we would have a mattress that night. My husband and I waited and waited for the mattress that never came. When I got up the next morning, I told my husband I was going to go to the store to cancel the order and I would go somewhere else to by a mattress. I thought the store opened at 9am. My husband told me the store didn’t open until 10am. A few minutes before 9 there was a knock on my door. It was the delivery driver with the mattress. He dropped off the mattress and as I was talking to him, he told me the mattress wasn’t on his load for the day. He was told that morning to drop it off before his load to Athens. I went to the store after it opened, I explained how I felt like they(the store) played in my face. And how the mattress wasn’t delivered when it was supposed to be. I told them multiple times “at this point I don’t even want the mattress; they can have it back and I’d go somewhere else to get another.” The manager kept saying to let them make it right even if they had to give me something to fix it. Even after the offer and the back and forth. I still didn’t/ don’t want the mattress and still got nowhere. Later I was told the situation was being handled by the VIPS and it was out of their hands and that the VIPS would be contacting me. After saying a number of time I didn’t want the mattress. I felt like they basically forced me to keep the mattress thinking if days/weeks go by it wouldn’t be a big deal anymore. This was our first time purchasing furniture and I was NOT satisfied with my experience. To my knowledge the problem was never addressed and the mattress is still here. I feel as if my family was taken for a joke at a very traumatic time . But it’s okay at this point I’m not expecting them to do anything else. I just know once our balance is paid in full, we will be closing the account and will not purchase from them again.
Bought the perfect black recliner from a great sales associate named Fay. I recommend that you go to the Stonecrest Store and shop with Fay.
Mikayla was awesome sale associate!!!!
I initially gave the Ashley Furniture a 5 star rating until today. I was given wrong information from 2 people about a mattress delivery and pickup. I directed them to what their website and policy stated, and I they still gave me the run around. They one star goes to Ricco who understands the policy.
Rico !!!! Since walking through those doors Rico has been a GREAT help. Its my first time buying furniture for my new home. I told him what I was looking for and my vision and he made it come together. Thank you so much Rico! I will definitely come back && request his help. Thank you thank you . Marie 🙂
Rico was very helpful and friendly. He helped me find some great deals within my price. Teddy the manager was very professional and helpful as well. If you are looking for great prices , unlimited merchandise, a friendly, helpful staff I highly recommend this store.
Mikayla was great :) she matched the online price for me with no issues .. got my couch
Mikayla had great customer service assistance
Mikayla had great customer service assistance
This store puts the customer first! Calvin, Mikayla, Alex, and Teddy made sure we got the best value on our living room and dining room furniture, and worked with us to make sure it fit our budget. We looked at other furniture stores nearby but Ashley Furniture was the most personable and friendly, and at the end of the day, they got our business. We’ll be back for that golden gator statue, and perhaps more items for our home soon. Highly recommend this store!
I worked with mikayla she was great.I had a great sales experience
Very professional and reliable service from store
This was my first buying experience with Ashley Furniture. Mikayla made It a great experience. She was courteous, and very knowledgeable about the furniture I looked at and the prices and quality. There was no pressure to buy. She allowed us to look freely and checked back often to see if we needed assistance. I already referred a friend who is also looking to buy some furniture. Also the appointment for my furniture to be delivered was scheduled in a very timely manner.
HORRIBLE.. I returned a recliner and they would not remove the delivery fee nor the furniture protection fee.. I had to pay those fees and don’t have any furniture.. BUYER BEWARE
I went into the store a few times and received help from Makayla. She was extremely helpful and made sure I got everything I needed for my new home.
Ricco is the best! We followed him from a previous furniture store that he worked at. He’s very friendly, personable and extremely knowledgeable. He knows his stuff! He will go above and beyond to make sure you are satisfied.Teddy, the store manager is also great. He checked in to make sure the service was accommodating to our needs. I will definitely recommend them to anyone.
Great experience. Knowledgeable employees. Highly recommend.
Tyler, Teddy and Mikayla were amazing in helping us to furnish or new home.
I spent a lot of money at this store to buy furniture for a 3 story house. My bedroom chest came damaged and I returned it expecting to get a new one. The people that originally delivered it told us that they made a note to tell delivery people that they will need 4 people as they are going up 2 flights of stairs. We also called Ashley and notified them of this (chest damaged and need 4 people to deliver). After waiting for weeks, they finally came to deliver the new chest. Guess what, only 2 people came who said they could not deliver it. They take it back and reschedule it. The second people that come convinced me to leave the chest in the garage and that in 2 hours they would come back with 4 people and deliver it. They made me sign that it was delivered, stating that they would need a second signature once it was on the 3rd floor but that was a blatant lie. This chest now sits in the middle of my garage where I can no longer park my car. Been in contact with customer support who keep creating support tickets to no avail. Each time we call them, they say that they will get back to us in 48-78h. They told us they would send us an email with the time and delivery date. Instead, got a call from random numbers that my wife thought was a spam and didnt pick up. Hours after those phone calls, we get told that delivery people would come today by our sales rep. We wait the entire day only to find out since my wife didn't pick those phones calls, no one came. No actual delivery date in sight. Extremely frustrated with the lack of compassion and customer support.
Ordered a bed had it delivered three times because the sales associate failed to informed I needed railing... nevet came with railing..ridiculous
My experience at Ashely Stonecrest is always amazing. Mr. “Rico Suave”is the absolute best man on the job. He’s knowledgeable of every piece of fine furniture in the store. Always friendly respectful helpful and humorous.(Best dressed) I’ll definitely keep him as my Top Salesman! I wouldn’t buy from anyone else. Keep up the great work. Thanks Rico!
Mikayla was my sales representative, exceptional.
Mikayla was absolutely amazing. I will definitely continue to shop with her!
Mikayla was wonderful. She was very attentive and knowledgeable. She help me decide a mattress that is going to be so great.
I must take a moment to brag on my sales rep, Mikayla Tarver. Mikayla was just amazing. She knows so much about EVERYTHING! She seems to be a specialist in every department. Her demeanor is unique, in that she truly cares about her clientele. She wasn’t pushy WHATSOEVER! She was patient, and it is because of Mikayla that I came back to make my purchase. I found furniture elsewhere that I liked more, but I paid for the value that Mikayla provided that I didn’t get at the other store. If 5 stars was the highest rating Mikayla could get, I’d give her 55! If a promotion is up for grabs, my vote is for Mikayla, hands-down, ALL DANG DAY!!!!! Give her ALL the bonuses! She’s the best there is! You’ve got to ask for my girl Mikayla Tarver. She’s a beautiful young and driven Individual who is going to thrive in life. Please go help her as she helps you and succeeds in everything that she does.
Great customer service from Marie
The staff was very helpful, Thanks to the salesman Mr Ricco Brown
My ripped she did a excellent job and explaining the different types of leathers and the adjustable frames.
I worked with Marie and she was awesome. Answered every question and made some suggestions that I would have never thought of. I will be going back.
I’ve been on the hunt for a painting, called one store to see if they had stock, they did not but instead gave me this location (Stonecrest) as having 2 in stock and they said I should not have a problem purchasing it and taking it same day since it was wall art. I called Stonecrest to make sure the stock was correct, they confirmed but then said I would not be able to take it with me and that they would have to order it. I called another store that’s over an hour away, they have one in stock, and said I could purchase it and take it with me same day in store. The fact that I am going to drive over an hour to one location that allows to me to purchase a painting and take it vs going to this location that is only 20 minutes away is RIDICULOUS! the bureaucracy is foolish. Ashley Furniture “supposedly” is not a franchise and should abide by the same policies whether it is online/in store. that’s not the case, BEWARE!
Rico’s customer service was amazing. He’s very helpful, easy to talk to and professional.
Just stopped in.... They're having a great sale right now 😃 I'm always able to find some new and unique accessories🏺
Ashley’s employees were very professional and courteous , my whole experience went very well from beginning to end.
They have nice, affordable furniture for any style that you want.
The representative was very courteous, polite and helpful.
Great
Rico given me and my friend great service. He should be recognized for a job well done . Knowledgeable and professional and fun funny in a great way
(Translated by Google) Very friendly attention, they resolved all my doubts, highly recommended (Original) Atención muy amable ,resolvieron todas mis dudas ,muy recomendable
Rico at Stone Crest is an excellent salesman! I told him I was only looking and he didn't need to waste his time with us. He was friendly, knowledgeable, and patient with my family. We went to the other stores in the area but the quality of their product and customer service didn't compare to Ashley's. Thanks for going above and beyond Rico!
Was a great shopping experience! Salesman was great.
I had already decided what i wanted and went back to purchase my table. Rico was great at handling my paperwork and delivery. Thank you!
My salesperson ( Jeff ) was excellent. He was patient as I made several choices. Also, he was very knowledgeable.
Rico was very nice we were very empress with his service.. He made me and my parents comfortable in selecting our new furniture.. Thank you so much..
After visiting Rooms to Go several times and thinking we found the perfect sectional..we stopped here and was greeted by Rico. His energy and customer service was so superb, we ended up making a decision on the spot and had a seamless delivery. We are extremely satisfied with our purchase and buying experience.
Rico was attentive and knowledgeable!
I was very disappointed because my delivery date changed without notice and didn't offer nothing but an apology can't say i would purchase from here again 😡😡😡😡
5 Stars – Exceptional Customer Service! I had an amazing experience working with Rico during my recent furniture purchase. From start to finish, his customer service was top-tier! Rico was knowledgeable, patient, and truly listened to what I needed. He made great recommendations that fit both my style and budget, and went above and beyond to ensure everything was delivered smoothly. What stood out the most was his genuine care and attention to detail—he made the entire process stress-free and enjoyable. If you’re looking for quality furniture and even better service, ask for Rico. You won’t be disappointed!
I had a very pleasant experience at Ashley Furniture Stonecrest, Ga. .especially service provided by Ricco Stephen Brown who is new to Ashley. He was very professional, helpful and gave excellent customer service . Because of his services I will visit the store again.
Great selection and value.
Horrible. We went in last night around 7:30 pm. Walked around for 10 minutes. No one said a word. No help. Not even a welcome in can I help you. This place has terrible customer service. Went to Rooms to Go. I will never go there again.
update 3/24: I was told delivery was coming today through email but yet again nothing. If you all do nothing else, do not order from Ashley. very unprofessional and no help! I I have had an absolutely terrible experience with Ashley and the lack of support at this location. I placed an order over two months ago, and although it was delivered two weeks ago, I am still waiting on the bed legs. When the furniture was delivered, the team was unable to assemble it. I asked them to take everything back because I didn’t want to wait for assembly, but they refused. To make matters worse, the desk I ordered arrived scratched. I was told that both the replacement desk and the missing bed legs would be delivered to my home within a week. The following week, only the desk issue was resolved. The person who dropped it off had no knowledge of the missing bed legs, and after checking my order, I discovered that the request for them had never even been placed. Yesterday, March 20th, I went to the store and was told that a district manager would call me by the end of the day with a resolution. That call never came, and I received no update. Despite multiple calls to customer service and visits to the store, I keep receiving empty promises of callbacks and resolutions, yet no real action. Even after speaking with an in-store representative who contacted the warehouse, they still have no idea when the legs will be in stock. This is beyond frustrating, especially since I have been a loyal customer and have purchased from Ashley multiple times before. I have been waiting over a week for someone to offer a real solution. I am getting married in less than a week, and my home is in disarray because of this unresolved issue. At this point, I need someone to call me immediately and arrange for the furniture to be picked up before my wedding. I would not recommend Ashley to anyone in the future. The customer service is unacceptable, and no one seems willing to take responsibility or provide immediate assistance.
Fay and Teddy were wonderful. They provided great insight while I was looking for my kitchen table. I will definitely return.
Fay & Teddy are very helpful and willing to take time to explain everything. Will be coming back to see them again in the future.
The general manager, Teddy is great. He (and his staff) are always A1. Great service, great quality, and a fair price. They are also very personable and truly care about their customers.
Ashley Furniture in Lithonia has been great throughout my moving experience! The manager Teddy is very helpful. I had the pleasure of having Ms. Fay assist me in selecting furniture and I really appreciate her expertise, understanding and genuine conversation while shopping. I appreciate Ashley Furniture for everything. ⭐️⭐️⭐️⭐️⭐️
Your company should be honest with customers and not tell them that their order is available to get a sale while knowing that it is on backorder. By them being dishonest it inconveniences the customer by preparing for several false delivery dates. They didn’t care about us and how we felt. They did not try to make any concessions for their poor service.
A wonderful shopping experience! Kudos to my sales associate Mr. Jeff B. Who was also new to the store. He was very patient as I made my choices and had me taken care of in no time.
I had a very warm welcome and experience. The sales person Mr Harris, knew exactly what I was looking for and directed me to that product(s). It was a good purchasing experience.
Nancy was amazing and helpful. Great customer service. Will definitely return.
Professional and friendly service !
I had a great experience at Ashley’s Furniture and my representative Makayla was great.
Teddy was thorough and knowledgeable. He was very helpful and made finding a rug a pleasant experience.
HORRIBLE, Dishonest I returned a chair and they would not remove the delivery fee nor the furniture protection fee.. I returned because the recliner did not recline.. Do Not shop here
I have been buying furniture from Ashley stores for over 20 yrs now, I really do like the quality furniture that they sell. I would recommend them to everyone, that’s the go to store for making your rooms at home look gorgeous, with each set you purchase. However I recently bought some new furniture for my new home, I realized when a part of my delivery came that Ashley doesn’t have their own delivery services. These guys were contracted to deliver the furniture, they were struggling to carry the pieces up the steps, plus it was only 2 little guys seems inexperienced and banged up the wall in house, one item had a chip & the other had a small dent from where it hit the wall. They had no shoe coverings on but I’m relieved they didn’t make a mess on the floor too much. I am hoping my 2nd delivery will come with more experienced people. Overall Ashley furniture store is wonderful.
We purchased the 4 piece Carnaby went home measured and taped dimensions to floor for visual. We had the room to add on making it the 5 piece Carnaby option. Calvin made this change seamless for us and our overall experience with Ashley exceptional.
Our sales person Mikayla was very professional, patient and knowledgeable.
Mikayla Tarver is the best sales advisor at Ashley Furniture! She excels in customer service and is incredibly detail-oriented, making sure that you get exactly what you want and are completely satisfied. It was truly a pleasure having her as my sales advisor. I am a very happy customer. Thank you, Mikayla—you’re the best!
On January1,2025 my husband and I went to the Ashley Furniture store on Stonecrest Circle. We met Nisha Coleman. She was very professional, warm, patient and kind throughout our experience. A few weeks prior we came to this same store.... after we found the dining room set the employee that was supposed to be helping us displayed a horrible disposition, she was not patient, we had questions, she got upset... I saw her go to her co-workers, complaining to the point of one them taking a piece of paper to fan her. I saw this, which in turn I became upset and told my husband I had to leave. Today we came back because I did want the dining set. I'm glad my husband asked me to go back, which was fine as long as I didn't have to deal with the same employee. Fortunately, it was Nisha Coleman. She deserves a 5 star in my eyes!!! Thanks again Nisha! 🙂
Great service and very professional.
I must give high kudos to the manager, brave enough to allow some charities to have their Christmas toy giveaway at this location. Some of the children were roughhousing, and I can only imagine it was because they were not used to being around such an environment. While some say that it was probably a very risky decision to allow under privileged children to come to their location, I choose to take the high road and look at the ineligible mark that some will never forget the feeling of how such nice furniture felt to be around. It may even have them in the future remember the name Ashley’s furniture.
Nancy (Torres?) was great. Very patient and helpful.
The customer service was great. They were very patient in helping me find and decide on the furniture that fit me. I was please to say everyone in the building was helpful. I met the manager and I see why customer service is immaculate there. I definitely recommend this store for your next purchase.
Wonderful experience with Nancy Torres at Ashley today. She worked very hard to get us exactly what we needed! Will definitely recommending her and Ashley furniture to all my friends and family
Went in to furniture my home and Mikayla was absolutely amazing !!!! She was very patient and knowledgeable. She helped answer every question I had and never not once did I feel like I was bugging her or that my question was foolish. She helped ensure that I had exactly what I wanted - I highly recommend her as a sales associate whenever you’re in the Stonecrest area - I promise you won’t regret it !!!
Makayla was very attentive. Very friendly, very optimistic, and goal-oriented. She is definitely one of the best sales-rep I have encountered. You’ll absolutely love her!
Mikayla is such a great associate who took such good care of us and was so patient and kind to us! She deserves a raise and best sales associate ever!
The customer service was great. Salesperson was not pushy and gave space until I was done looking around.
Courtney was great help
They have lovely furniture.
My sales Khdajaha was amazing I got everything I wanted and more shoutout to the manager Nola for making it happen thanks 😊 keep up the good work customer service means a lot!!!!
My shopping at Ashley Store was excellent. The sales representative, Nancy, was very professional and knowledgeable about the mattress types. Thank you for making my purchase very pleasant.
Great service fast response an excellent sales person khdajaha thanks alot
Sales person was very professional and helped with what I was looking for.
Thank you so much for you wonderful service @the Stonecrest location. I cannot express how much I appreciate your kindness. Please go to see David St. Surin, you won't be disappointed.
I had a wonderful experience shopping for a new mattress today. Mikaela was my sales assistant. She made sure I got what I needed. She's beautiful and knowledgeable. She's the best.
Awesome experience! Makayla was our salesperson and she was amazing! Very helpful, friendly and so knowledgeable of everything that was in the store. Highly recommend!
David was great and very helpful with purchasing our furniture.
Ashley Furniture store in stonecrest Mall has a sales associate Mykala was an amazing help with our Furniture purchase! Mykala was extremely knowledgeable with all aspects of buying, she was soo good with everything about the stores products! I wouldn't go anywhere else as long as Mykala is present! My husband and I are very pleased with our purchase today! Thank you Mykala! We'll be back!
Had a great experience with Mikayla very helpful and knowledgeable of the product would highly recommend her. Five stars.
I am still waiting on parts of my order to be delivered. The first part arrived as promised. Then I was told that the rest would be delivered on November 13th and now it is supposed to arrive on November 22nd. With the Thanksgiving holiday approaching, I wanted to have everything in place prior to going out of town. I may not utilize Ashley again.
Excellent experience. Khdajaha was awesome!
Did a purchase over the phone and it went smooth as could be. Thanks sales manager. Can't wait to get my item's. I love ashley and this was my 2nd order.
My new loveseat arrived on time the guys placed it where I wanted. I love it
Our salesperson was very knowledgeable and could not have been more helpful, attentive and patient. The delivery was within the window and without issue.
Khdajcaha was very helpful and professional.
The sale's person was very helpful, and the price for the two pieces qq2AI bought was a good prices.
I loved the selections, staff was professional and knowledgeable and the delivery of my furniture was timely. I am very well pleased
Khdajaha the assistant that helped me today was patient, knowledgeable and a pleasure . Thank you I will be back.
I brought that set. And it is marvelous in my living room
Stay away from this store and Stan particularly. I bought furniture in July 2024, it’s now November 1st and I just got called again about my order being pushed back after confirming for delivery this morning.. what a joke. I was lied to about my order from Stan who put direct ship on my nightstands for the bedroom set and explained it would be here in August. I confirmed with him multiple times is he sure on this timeframe to which he assured me yes… customer service is beyond terrible. This store is a joke and the people running it
I had a horrible experience with Ashley.I had to wait a long time for the item and after they brought it it was damaged and they said they replace it. But decided send a tech instead. I couldn't get a refund or nothing so for me it was horrible except the experience with the sales associate was great. Once he made the sale everything went down hill.
I had a great experience. My sales representative was knowledgeable, helpful and friendly. She took the time to explain and answer my questions… Ms. Khdajaha gets all five stars review from me.!
Everyone in the store was friendly. We definitely appreciated the assistance that we received. My sons are enjoying their new furniture. The delivery crew showed up and put the beds together in less than 30 minutes. We appreciate everything and we will definitely visit the store again.
David was excellent and extremely helpful at the Stonecrest location. Go see him! And Mikayla and Colleen at the front desk were exceptional as well.
Lots to choose from. Their delivery fee is ridiculous . $199.00 is to much for two chairs.
Good experience
Do Not shop at this Ashley Furniture store or any. I purchased a bedroom set and a sectional sofa. When I ordered my furniture, Ashley stated it will take 2 weeks to build then delivery. Two weeks came, I received 2 nightstands with 1 damaged and not functioning properly, dresser damaged, sectional sofa that was fine, and NO bed frame which they stated was on backorder. I had the delivery guys take the dresser back and I told them to take the 1 nightstand. The delivery guy stated I should keep the nightstand because Ashley is only going to fix it and send the same 1 back. The biggest mistake I ever made was keeping something that was damaged. Two weeks go by, I am expecting my remainder of furniture to be delivered since Ashley gave me another 2 weeks. Received a call 2 days before expected delivery, the representative stated she was sending someone out to repair the 1 nightstand and did not mention on the call about delivery of other furniture until I proceeded to ask. She apologized and stated my bed frame was still on backorder. I told the representative that I did not want anyone coming to fix anything at that time and that everyone should come on the same day as delivery since I have to take off work to be there. After a few weeks, still no call from Ashley to confirm my delivery. I called and furniture still on backorder. After 3rd failed expected delivery, I called Ashley to request a refund on everything except the sectional sofa. Ashley customer service claimed that the Ashley store in Stonecrest had to start the refund process. I spoke with the Stonecrest store, they claimed someone in business would have to contact me to start a refund on another day. I waited a few days and called back. They claimed there was a case number, and I had to wait for their call. The next day, Ashley proceeded to call me to tell me that they can deliver all my furniture on September 4, 2024. I informed them that I was in the process of getting a refund on furniture I never received and returning furniture received that was damaged. They stated there was no need for the return since everything was ready. I told them I am not accepting anything, and I was already upset that I have spent thousands of dollars on furniture that I have not received or was damaged. The next several days Ashley kept sending me many texts, calls and emails stating furniture is ready for delivery. I spoke with someone at Ashley warehouse and told him that I will not be receiving any furniture. The warehouse person informed me that a message was placed in the system that I no longer wanted the furniture. I finally got someone on the phone at the corporate office a few days later that told me my case is still pending on refund. I called corporate again a week later and this time someone started my refund on the furniture I refused. I asked about the nightstands. I wanted a refund since I did not want to keep them if they go with a bedroom set, I don't have completed. She stated that the case is still pending since I accepted the furniture in my home. It has been several weeks now, I called corporate again today 10/1/24 to speak to someone. He proceeds to tell me there are no returns from any Ashley stores except for online purchases. I told him if that was the case, why do I see on Ashley's website that I can return items within 30 days if not satisfied. Mind you, I requested the refund within the period and the representative proceeds to give me a case number. Throughout this 2-month period, I have learned a valuable lesson that I will not purchase anything at Ashley’s furniture. I believed the Ashley's store in Stonecrest knew before I confirmed my order that items were on backorder. I believe the salesperson was only thinking about making a sale and he could care less about the inconvenience placed on the customers. I will tell every family member and friend to spend their money somewhere other than this company. I have had the worst experience for a 1st time home buying who wanted to splurge on some new furniture. Still waiting to return and refund.
David was very patient with my mom who is 80+. He took the time to explain everything to her and answered all of her questions. He is good.
We purchased living room set and master bedroom set. We have spent several thousand dollars at Ashley and been very pleased and we’re also wanting to purchase more. We were super excited for our new sets until it was so difficult to actually receive them. We were scheduled for 9/21 then day of we received a call that the truck driver called out. Were frustrated but acting accordingly and set up a new date, 9/23 between 8am and 12:15pm. Come 9am and no call or confirmation we called and were first told we weren’t on the schedule. Then were told the truck is broke down. Then proceeded to talk to 6 different people just to get answers and solutions. I was denied a supervisor by one person. Had to repeat myself several times because 2 people decided to just repeat what I told them. No one had answers or solutions until almost 3 hrs later . They tried to get us to reschedule for a MONTH out after I explicitly said I wanted to pick up in stead. After hrs of going back and forth someone finally knew what they were doing and got us the correct information.then we rented a U-Haul and had to drive a hr and half away to pick up the furniture ourselves then we’re still not able to get everything we PAID for. 4 of our items were not allowed be released even though they had them and were clearly PAID for. They couldn’t tell us why and neither the store or warehouse were communicating. All they did was blame one another instead of figuring out a solution. So after 3 more hrs of sitting we drove 2 hrs home because of traffic and waiting on them. We had the hula back late because they could get their stuff straight and had to pay a fee. A went home without everything. very frustrated and disappointed. won’t be returning. Y’all really need to get more organized. This is unacceptable.
Fay was amazing. Helps me pick out the perfect set for my living room. Will definitely recommend her
Recently, I went to several furniture stores to shop for furniture for my master bedroom. I have used Ashley before, the Buford location, and had a great experience, so made the decision to return, this time to the Stonecrest location. I am giving two stars because working with Mrs. Fay was effortless, and she deserves the credit for her patience. I decided on a bedroom suite and living room set and scheduled my delivery for Saturday, September 21, and received my confirmation email accordingly. The morning of, I received a phone call stating that we needed to reschedule my delivery as the delivery driver did not come to work. While this was inconvenient, I cooperated and scheduled the delivery for Tuesday, September 24. I was told over the phone that everything was set up for Tuesday, and spent Monday night moving furniture out of my master bedroom, but never received an appointment reminder, so Tuesday morning, I followed up to get a time frame, just to find out the call center agent never scheduled the delivery, and the earliest I could reschedule would be the following week. We offered to opt out of home delivery and pick the furniture up from a warehouse, which my girlfriend and disabled father will have to do since I am at work, and have been awaiting a confirmation call for 2 hours. I will not be going back to this location and regret my decision to go there in the first place, the lack of organization is just not worth it. Update: I finally spoke with a helpful representative who arranged for my girlfriend and disabled father to rent a uhaul and drive two hours to the warehouse to pick up our furniture, but they gave them everything I ordered except for the bedframe, headboard, footboard, and box spring. They would not release those items as they were not released in the system. I would advise everyone searching for furniture to make the extra drive to avoid this store and the lack of coordination their staff offers.
Stan Lee provide us great customer service. Will be back with him next time for future purchases. Thank you Stan
Great customer service from David! Friendly, courteous and informative. After welcoming us into the store, he let us browse freely until we were ready to engage. Ask for David if you’re shopping at this location!!
Stan Lee was so patient and helpful. He made my shopping experience amazing.
Went into Ashley shopping for bedroom furniture and David assisted, when I tell you this was the easiest and best furniture shopping I’ve ever experienced and he was the greatest. Talk about looking out for his customers, he did that and more. His recommendations were acceptable and I left the store a happy customers. A+ experience. Whenever you are considering Ashley at Stonecrest, I highly recommend asking for David!!
We worked with Ms. Fay, she was very helpful and has a wonderful personality! Overall satisfied with the service.
Great Greatest Service!!!!
Stan Lee was the salesman that provided excellent customer service. Stan was very professional and knowledgeable about the products. Thanks for a great experience.
Stan is the man!
Very courteous & professional & Allow me to show!!
David was awesome, he made our process very easy and quick.
Stan was great and helped us get couch we love quickly and easily
David and Mikayla did a great job! David was truly helpful and professional in selling me a desk and tv stand for my new home!
Thanks Stan Lee; you have amazing patience….we were didficult!
STAN LEE GOT ME RIGHT i LOVE MY NEW BED SET YOU GUYS HAVE TO COME SEE HIM!!!
Very professional, and knowledgeable staff friendly and eager to help.I had a good experience.
Stan Lee was a true professional and we can’t thank him enough!
STAN THE MAN!!!! Amazing day and deal. Would definitely recommend and be back in the future
Stan the Man! He was very informative and helpful. Thank you again. We will be back.
David was awesome! Highly recommend him and this location. If i could give more stars i would! Thank you guys.
The best customer service Very professional and great prices David is the BEST!!!!! VERY HELPFUL AND ON POINT. 5 STARS
Stan Lee was amazing and made buying my new recliner chair very easy and painless. He even helped with savings. I would highly recommend his and this store
Great value for the money. Lisa was awesome.
Mr. Stanley (Stan the Man) was very helpful with securing me a new dining room table. He was very knowledgeable and very friendly to myself and my family.
The Stonecrest store, Stan Lee was very helpful. Addressed all my needs for my bed. Stan was a great help!!! Thank you
Salesperson David is the best!
DO NOT let them talk you into using an Ashley Synchrony credit card for your purchases. I came in with my own credit from a different trusted credit company but I wanted to help Ashley employee by using their credit and that has been a big money mistake. I got approved and everything was smooth at first. Then 5 months later the credit card company decided (for no reason) to lower my credit limit which increased my utilization which lowered my credit score. I file a complaint on the BBB site and they have done this to others. It’s their business practice. Synchrony and Ashley lure you in with the promise of no interest for 12 months, which is kinda true, however if the company keep lowering your initial credit limit you will go will pass the 12 months of no interest and in the end pay a boat load of interest…..Trust me don’t do it you will regret it.
David was exceptionally patient with us—I couldn’t have asked for a better salesperson to guide us through our purchase today. We’ll definitely see you again soon, David! Jackie
David was such a great help!
Ms Fay was very helpful and she was very professional
Stan at Stonecrest is amazing and had me out in less than 30 minutes! He is kind, knows his information and was ready to help me find the perfect sectional for my home!
Sales rep was very helpful and courteous Marie but the inventory and store manager Lisa was not as expected. Needs improvement
I'm not speaking on this location exactly but the company as a whole is beyond awful don't ever order from them! They will take over a month to get you your furniture! I called to cancel because I was sick of waiting over a month for one piece of furniture and the day after I canceled they took the money out of my account anyway even tho I canceled and asked for my money back because it was going to be another two weeks for before I got my sofa yet again! This is beyond ridiculous. So I never get a product wait forever and have money taken from me after I cancel??
Marie was phenomenal!!!
Fay was very helpful and kind.
I don’t know how to update my original post but to have paid as much money as I did and the service I’ve received is ridiculous. I’ve had two wedges sent back due to errors where the delivery man made notice and said they refuse to deliver the items. On top of that my nightstands were said to be delivered in two weeks time, it’s not saying they won’t be here until November. I dealt with Stanley Lee at the store.. definitely felt lied to now
Ms.Fay was very Professional & knowledgeable thru the whole buying process. Will be recommending her to others that's Furniture shopping.
Ms Fay was awesome!! She explained everything in detail for us. She was patient and answered any questions we asked. We will be visiting her again!
Ms. Fay was the absolute best!!! She helped me purchase my dream bedroom set and a new mattress. She made the process seamless and offered great advice! I 10/10 recommend her if you will be shopping at this store!!
Guys, if you go to Ashley’s off I-20 ask for Fay, she is so helpful and professional.
Outstanding service from Fay from the moment I walked into the store, she’s the true definition of a perfect sales rep. Thanks!!
Thanks!
Ms. Marie was awesome! The customer service received was outstanding and I will return for future purchases. She made my evening a great experience while visiting the Stonecrest location. Thanks for being patient, and offering world class service. It was appreciated! Thanks again...
David was AWESOME! Moved from Chicago to Atlanta and his customer service and patience was phenomenal. Thank you.
Stan was amazing!! Exactly what was needed
David was amazing!!!! He helped me with my dad looking for a new bed!! He was kind and helpful with him.
Awesome sales rep! David was very knowledgeable and helpful! Thank you David for helping us make a great decision for our son’s first bed!
This place was the best furniture spot we have ever been at! Our helper was David and he was amazing! 10/10 best furniture place!😁
David the best service representative that I have encountered in a while. Thank you very much David 😊
David St. Surin
Lisa is a store manager. She was so great! I was looking for a specific chair that was purchased 5 years ago. She was able to locate the information, verify that Ashley Furniture still sells that particular item and get it ordered for me. I was in and out of the store within 20 minutes! I cannot express how happy I was to be able to find this item so easily. I was really dreading having to go around to all of the furniture stores looking for a chair. This chair is perfect for me and I am so very, very happy! Thank you to Lisa who was professional, helpful and went above and beyond. She even found some felt adhesives to go on the feet of the chair to keep them from scratching my floors!
Good service
I received excellent customer service from the associate Calvin. It was a no pressure sale. Thanks for the great customer service.
David was very patient with me in purchasing my matress. I would recommend anyone contact him when shopping at Ashley
My sales person was David and he was awesome, understanding and very patient. If you go in please ask for David
Fay Mclaurin was amazing! She was patience with us as I continuously added items to order. She was professional and kind. Thank you for all the help.
David and Faye were great help! Quick and no hassle
Daniel provided fast, pleasant, professional service in locating and ordering the exact dresser we wanted!!
10/10 highly recommend
Mo and Stan provided amazing customer service! Thank you
It was awesome, my agent Ms Marie was very helpful. She listened and she was extremely patient with me in trying to decide on my options. She is dedicated to her job here at Ashley Furniture. I would definitely purchase again and again.
Marie was amazing she helped me with my new furniture for my new house! I will definitely be back to purchase more for my home.
Stan Lee was wonderful to work with at Ashley Furniture at Stonecrest Mall! What a great experience!
Marie P. was so amazing and helpful. She didn’t pressure or rush us. She made the experience awesome.
Everything was 💯
Marie Philogene customer service was Exceptional
Mr Stan was awesome. I love the fact he gave me space to look around. He came and checked up on me but didn’t hover and I appreciated that so much.
Ms. Faye was a phenomenal help in getting us squared away with our furniture. She was patient and helpful when we required her full attention but wasn’t forceful when we needed time. I would definitely come shop with her again.
Ms.Fay was very pleasant to work with.She helped my husband and I pick out the perfect bedroom set for our home.
I had no idea this furniture was so amazing. The selection and quality is top notch. Even further, the employees provide the best customer service. Ask for Fay! She is extremely professional, pleasant and patient! You will. It be disappointed.
Faye was soooo awesome very knowledgeable and helpful
Ms.Fay was my sales rep. She was fast sufficient and she took care of my needs
I love Ashley Furniture! Went to Ashley Furniture Stonecrest, Ga on Sunday, June 9th. The service I received this time was just ok for me. I wanted to buy more, but didn’t bc the energy of my sales rep was off from entering the store to completing the sale. I felt the same way the day before in which I encountered the same with another rep (older man, believe his name was Stan). He answered my questions but the answers were short causing me to continue to ask questions to get answers. Needless to say I purchased a recliner for my husband Father’s Day gift on Sunday (6/9) to be called on Monday (6/10) telling me it won’t deliver as promised on 6/15 and has been changed to Friday (6/21). Very misleading and disappointing..
Katrina was amazing in ordering my replacement parts!
Today was a great day. I was in “Awww” and I Mean “Awwww” - Greeted and Assisted by Marie and Ms Dahlia, It was the Most Powerful Experience I’ve Had in a LONG Time (Since my Home Purchase) - I Recommend the Ashley in Lithonia and Ask for Marie, She’s The Absolute Best!
The sales associate was professional, knowledgeable and courteous.
I'm actually on the phone as I'm writing this review about a situation that occurred yesterday at Ashley in Stonecrest. An employee put an unauthorized item on a purchase that I bought yesterday. I called to have it taken off after I saw the item on my receipt. After telling him from the start not to put it on my credit card. A receipt with the item off was emailed to me with a different purchasing price, but still, my account has not been credited. I told Mr. Lemoine from the moment he told my sister he would give her a particular wall item not to put it on my bill, but he did it anyway. I'm still so upset today and will file a complaint.
David was very helpful and patient.
Well I was happy with the store service but I'm not happy with the delivery of my purchase after being told I would receive my furniture on the 7th the day before someone called to say they don't have all of my orders OK I was told they would still bring what they already have I said OK well no one came after speaking to 4 different people even the store now am being told the 13th its like am getting the runaround its like they don't even know what's going on at their warehouse am very disappointed with how they do business
Katrina was very knowledgeable and the best rep ever!!!
I’m so thankful for Marie p she was amazing and anything we need she was right there helping us each and every way
I stopped into Ashley Furniture store in Lithonia looking for accessories. I was greeted by a very pleasant young lady by the name of Lisa(Store Manager). She made my experience an absolute joy. She helped me find an accessory that was on my list. Thank you again Lisa and Ashley Furniture/Lithonia.
Thorough!! Patient!! Kind!! Knowledgeable!! Definitely see him for all bed needs
Katryna and Courtney were the best. I received excellent customer service.
👍🏾
David was the best. He went above & beyond to make it work for us!!! Come see him. He is amazing.
David is amazing!! Great energy very patient and awesome customer service. Thanks again!!
David was absolutely Phenomenal! He took his time to make sure all my needs were met with my purchase!! Thanks again David☺️ ~Teresa Nash
We would like to thank Fay and Lisa for the amazing experience we had with them today. Fay greeted us and answered all of our questions. She was very sweet and attentive to our needs. She even guided us in purchasing a new mattress and pillows! At the end she worked her magic with Lisa and provided us with some discounts where they could. I am very appreciative of their help and our overall experience at Ashleys. We thank you!!
Moe, Lisa, and Stan were absolutely amazing!!!! They were very patient and really help us save alot of money!!! :-)
Stan Lee was top teir. Thank for your expertise and help picking out the perfect living room furniture for our new home. The whole staff was great. *This next part needs to be passed along* @AshleyFurniture yall shouldn't force the color of throw pillows on your customers. White oversized chair and I only get Navy blue in the throw pillows for $700. Yall should give at least a black option or one or 2 colors.
David and Courtney was so helpful and amazing!! Go see them !!
Stan Lee is phenomenal at providing 5 star service with an engaging personality!
Stan was great!
Lemoine Coven at Ashely Furniture in lithonia, GA met me at the door, listened to my specific requirements and led me to the perfect solution! I could not be happier with my experience today.
David was a great salesman the process was very smooth and easy can’t wait to get my new furniture.
David Surin was excellent with customer service. He was very knowledgeable about the bedding merchandise. Job well done!.
Customer service was excellent! Ask for Stan!! He’s great & has great taste in style. Was a lot of help.
I had a wonderful experience with my sales rep Marie and Dahlia they were tremendously helpful and knowledgeable
Mr. Lemonie Covan was an excellent help with finding my family the best fit in a living room package. He took his time and understood my needs. Excellent employee!
Fay was great very helpful and knowledgeable. She has great customer service.
Mr. Stan was amazing helping me find what I needed and in my budget! Great sense of style and design. The store has a great selection and nicely organized. I will be back !
See Faye she’s awesome !
I just left the store and Stanley “Stan” Lee Jr assisted me and my family. He was thoughtful, thorough, kind, patient, and very knowledgeable! I didn’t get to make m purchase due to my kids having a meltdown but he made this shopping experience a pleasure!!!! Thank you Stan!!! #lithoniaashleyfurniturestore
Excellent sales and services. Thank you Nancy.
Stan Lee was exceptionally helpful from our initial entrance into the store. He was warm and friendly and we really appreciated his service five star ratings.
I just purchased a sofa, loveseat, ottoman and a TV stand for a really a really good price. I give a big thanks to my salesman Calvin, and to the tallest guy (haha, 🤣 he's really kinda short) in the store his boss Dakota who really looked out for me. Hey, guys I will be back and I encourage others to come and check them out.
I shopped at the Stonecrest location, David assisted me the moment I entered the store. Very professional, polite and informative ❣️
David did an amazing job in working with us.
Marie was a delight to work with. Will definitely recommend to anyone!
Marie was fantastic! Super helpful and knowledgeable.
My experience at Ashley Furniture store shopping for a mattress with Marie was awesome. Marie was incredibly knowledgeable about all the different mattress options, and she took the time to understand my specific needs and preferences. She was patient, friendly, and not pushy at all, which made the entire shopping process comfortable and stress-free. Thanks to Marie's guidance, I was able to find the perfect mattress that met all of my requirements. Overall, I highly recommend visiting Ashley Furniture and working with Marie for anyone in search of a new mattress. It was a pleasant and satisfying shopping experience.
Katrina is amazing. She is very professional and kind. They are fortunate to have someone on their staff with her excellent customer service skills.
Stan Lee was a very big help today. He greeted me at the door with all the information that I needed to make it easy to get around the store and told me about a great program that works for me and my family. Thank you. I will be back soon
Thank you Stan Lee for all your help.
Very nice and respectful
No pressure and excellent support from Marie!
Nancy was so amazing and nice! She walked me around the store and answered all the questions I had. She also helped me narrow down my choices of furniture! When I come back for more I will work with her again because she was knowledgeable and sweet!
Stan was patient and extremely helpful!!
Calvin was very knowledgeable and considerate of my needs. Looking forward to my VERY QUICK DELIVERY!!! 4 DAYS!!!
Stan the man is the man!
Stan Was The Man Most Definitely
Bought a bed that needed to be returned and David helped us out tremendously. Thanks David
Stan was great.
Lemoine was very nice, personable, and helpful. Highly recommend coming for your furniture needs
Lamoine was the best! He answered our every questions & fought to get the best deal for us as first time homeowners! Thank you Lamoine!
Stan was amazing!!! I got what I needed for a reasonable price and it didn’t take long at all. Get you some Ashley Furniture!!! 😊
Stan was great! Very suggestive to what we wanted. Not trying to sell us things we weren't interested in. Bought a king size bed today :)
It was a pleasure coming in to ashley funture from the beginning Mr Calvin Dahlia who I meet was very attentive Also Ms Marie whom I talk to also front desk.Mikayla Katryna awesome Team Thank yall for being so kind
Nancy was wonderful! She made the experience very comfortable. The sale was seamless, we were in and out and under an hour. A+ service!!! Will purchase again in the future.
Was a very positive experience as always. Mary (I think that is her name) was helpful and very thorough. Got a nice 10% discount!!
Calvin is the best! Made us feel at home. Hooked us up with a great deal!
Great job by Calvin and Dahlia! Purchased a couch and dining room set near closing time and they made it happen! Quick in and out!
David was an absolute GEM!! He ensured my family found exactly what we wanted and stayed within our budget. He was very friendly and personable. Ashley’s Furniture is your one stop shop for all your household needs! Thanks again, David!
Mr.Lee Was very patience with us, as well as helpful & honest. The experience was great
Mr Stan was the MAN ! I was very indecisive when choosing a mattress to go with my bedroom set and he was very patient ! Thank you Mr Stan
The service was great ! Marie was polite and knowledgeable. She helped us understand everything dealing with our purchase and gave us peace of mind as well. We will definitely be back !!
Excellent customer service!
Mrs Marie was very professional and personal with helping my Husband and I to find the perfect item that we were looking for
Nice to meet Nancy and very nice person she is very good sales person i like because she speak spanish ❤️
I want to thank my sales guy lemoine and Dahlia didn’t wast time with helping me no long sale pitch and Dahlia went over and beyond to help me with my warranty thanks so much i couldn’t have done it without you ☺️
Ms.Marie was friendly and knowledgeable. Highly recommended.
Lemon was great
Wonderful service. Walked in late and left with misson impossible complete!
Lemoine was absolutely great best salesman of all time come to Lithonia and ask for this guy loud personable and fantastic
The ladies Marie and Lisa were very pleasant and professional. Excellent customer service.
David was exceptional. Thank you
Lemoime the greatest come to Lithonia
Ms Marie Philogene was very informative, she give us multiple options to choose from. She was very patient with our decision making, she also made some suggestion which was very helpful, she made our shopping experience at Ashley’s very easy, she’s a pleasant sweet lady and I am looking forward to doing business with her in the near future
Great customer service.
Great experience at Ashley's, David and Moe were great. Excellent customer service
Came in Ashley at stonecrest worked with David had a great experience
Great service! Super friendly and easy to work with!
Ask for Calvin. You will not be disappointed. He provides exemplary customer service with a smile and is very informative. Thanks for your help!
Marie did a great job. She was patient, friendly and very informative. The process took more time then expected but she made me and my husband feel very comfortable.
The merchandise that I purchased was great but unfortunately, the warranty that I purchased was a complete scam. The saleswoman was untruthful when describing what the warranty covered in its entirety. Long story short; DON’T GET THE WARRANTY…
Moe and Lemoine were absolutely amazing, I came in looking for some new pieces to furnish my new place and these two gentlemen were a claas act. They were knowledgeable, patient and enjoyable to work with. I will be returning.
Great service, by Marie I will definitely come back!
Great store! Great service from Nancy!
Ashely Furniture in Stonecrest is great. I really loved that no one pounced on me right when I walked in the door begging for business. David was a gem to work with. He gave great detail when answering all of my questions and gave me space to think/make a decision for me. Needless to say, I am already looking forward to my next purchase!
I just had a great experience at Ashley with Charity the sales manager and the sales associate Calvin. They were very patient with me because I couldn’t decide what I wanted but at the end I got a good deal and I’m walking out with what I want.
I would give 10 STAR If I could she was Awesome!🤗👍🏾(NANCY T.)
Great customer service. Charity worked with me. I would recommend Ashley Furniture Store for all your furniture needs.
Nancy was very awesome. She provided excellent customer service. Thank you!!
Thank you Marie for the extra care that you took to help me furnish my place. You really took the time to make sure that I received the best service and items that would look best in the home. Thank you, I will be back
Today, my husband and I were out looking for furniture and decided to stop into Ashley. We were greeted by a sales associate (I believe she said she was the manager). She was very patient with us in answering our questions, and helping us come to a decision.
I enjoyed my visit at this store. I was helped by Charity. She was very knowledgeable of the products I had questions about.
Great customer service.
Great experience!
Great customer service!!! Lemoine was very well informed, very energetic you can tell that he loves his job. I will be purchasing more items soon.
Ms. Marie is the best!!! If you are in the market for furniture and want the best of the best you need to come out here you will not be disappointed trust me!!
Staff was friendly and knowledgeable
Stan Lee was the best! He helped us define our scope. And the showroom is clean and remodeled!
Lemoine was great
Great customer service! Ms. Fay went above and beyond in helping us find the perfect bed and mattress for our new home🤗🤗!
Nancy was so knowledgeable and helpful! Great experience!
Great customer service, moe
David And Moe were Greattt!
My daughter bought a bed from Ashley, So I decided to come back and get a pillow and protector for my husband who's coming home from surgery. they didn't have it but the helpful staff lisa and stan helped me find what I needed on amazon. I am forever grateful!
Great customer service from David! Must ask for him!
I loved my experience here! I went to 2 other furniture stores before coming to Ashley’s and I’m happy I came. I had the pleasure of receiving service from Marie and she was very pleasant, was able to answer all of my questions, and overall super sweet. I walked away with an amazing couch!
Awesome Customer Service
My experience at Ashley Home Store located at Stonecrest was nothing short of excellent. From the moment I walked in, I was impressed by the warm and inviting atmosphere and great customer service. David was very helpful and I will continue doing business with this location.
David was amazing
Thank you sooooo much to Stan The Man for your wonderful service you gave today!
Stan lee was friendly and really helpful today
Marie provided me with the best customer service today. Everyone was so pleasant and the sales Manager Charity even came to speak to me as well. I highly recommend asking for Marie when you come shop.
Nancy was amazing the fastest service ever! She was extremely professional and personality was superb.
Makaya is really helpful at costumer service, she should get a raise!!
I just got some very nice furniture for a best deal I could have asked for. Feeling pretty good today!
Moe was beyond helpful in helping me pay for my king bed. Lemoine was awesome with making sure I knew all my options so I could make the best decision possible for my family.
Fay was an exceptional advisor for us. We were pretty sure what we wanted but when we got there to pick our couch (a clearance item) it had been discontinued and wasn’t on the floor. Fay helped us find the right couch and timing to get it delivered. Will go back and would recommend!
Stan was Very accommodating. Every problem I had he had a solution . Will forever shop here ♥️
Lemoine was great and is the best salesman I’ve ever worked with great personality
STAN DID AMESOME JOB HELPING GET THE ITEMS I NEED FOR MY NEW HOME. I WOULD RECOMMEND YOU ASK FOR HIM YOUR NEXT VISITS IN
Charity, Ana, Mo, and Ike especially were exceptional in there willingness to assist, expertise and general service, they need a raise and another lunch on the supervisor 💯
been to ashley’s a million times and lemoine Covan is hands down the best salesman i have met gave me all the promotions and literally saved me money with acima love him and Moe personality
No issues and all considerations paying for a 4-figure purchase were addressed. Thank-you!
Great customer service from the front door.
Our representative was very sweet & professional!
great service
The Ashley store located at 2900 Stonecrest Circle, Lithonia, GA 30038 is not a store I would recommend to anyone. I have spent almost $5000 in store purchase, I wanted to return a mirror that was unopen to the store a day after it was received. I was told that there are no return policy, yet I did not received a non-return policy on my receipt, I was just told that by the store representatives. If anyone choose to purchase at this store location please ask about their return policy before purchasing any items from this store. Also to add to this my driveway was damaged by the delivery service who delivery the furniture I bought!!
Really knowledgeable and helped me out as soon as I walked in
Had an amazing experience with Ms. Fay and Moe they made my buying experience exceptional.
Stably was so giod
Courtney did a awesome job helping me today great guy next time you come to Ashley make sure to ask for Courtney
Lemion and Moe were amazing they were extremely helpful and made it a seamless experience
Don't get the Protection Plan offered by the store. Made a claim for damages less than a year from purchase of dining table, only for them to deny claim due to “accumulation of damages” table has 1 small chip on it and 1 stain on it. Was told that any future claims would also be denied until I pay out of pocket for the current damage. Even though their brochure stated that it covers chips, stains, fading, etc.. waste of money getting protection plan for them to flat out tell you that they will not cover any claims now or in the future.
Lemoie and Moe was absolutely wonderful. 10 out 10!! Go see them today!
Great customer service. Thank you Stan the man.
Great, quick and efficient service. I worked with Stan. He allowed me space to shop and wasn’t overbearing but was available to answer any questions.
Superb customer service. Quick and easy. To the point.
David & Marie were great Reps. They were patient and helpful; answered all our questions and we didn’t feel pressured or rushed!
The salesman they both were very helpful
Dahlia and Courtney at the lithonia location have great customer service. Very welcoming and welling to help me. Thank you !!
Great service great prices
Love it great services friendly people
Mikayla was a great customer service representative! She helped me resolve my issues quickly and smoothly when purchasing my northshore.
The management team is full of great Africans who look out will continue to shop here
Lemoine was amazing had the best experience this is officially the black experience store
This guy lemons helped us with 12k and made it seem like we spent 4 a true salesman
Great customer service
Had a great experience working with sale rep Fay and Store manager Lisa. I was very pleased with the purchases and look forward to enjoying my new furniture. The sofa/chaise I choose, was firm in the store, however, on one of the reviews, it stated that the one that was delivered, was not as firmed as what they sat on in the showroom store. I am praying that our sofa/chaise will be firm as what I experienced at the store. Looking forward to working with Fay in the near future.
I’ve never had such an amazing experience at a furniture store. Stan Lee aka “Stan the man” was super helpful and knowledgeable!
Stan Lee “Stan the Man” was such an amazing advisor. He walked me through the process of buying a new couch as soon as I walked through the door. I would gladly shop with Stan anytime I am looking to purchase new furniture.
Mr. Stanley Lee helped decide on a great value mattress and helped us narrow down our options for a living room set.
I had a great time with some unexpected surprises to add to the bouquet workshop! I shared the invite with my family and friends, then challenged them to split up and meet new people, overall it was a pleasant experience for us all and we met a few new people with common interests and left with more knowledge and a beautiful bouquet! I’m excited to do this again in the future. Oh and I purchased a new sectional, ottoman and a desk, it was really a one stop shop and a great morning!
Dhalia D, Lisa G and Isaac M were the perfect sales team to help with my purchase. I stated what I needed and they made everything easy and convenient. Come see this trio at Ashley Furniture - Lithonia!
Ashley Furniture at StoneCrest Lemoine and Mo took very good care of me! I’m very satisfied with the customer service and care.
Amazing experience with Stanley, MOE, &Dahlia thank you all!!!
Attended a flower arranging class at Ashley Furniture today and it was amazing! The instructor led us through the art of flower arranging and we were able to take our bouquets home!! Did I mention it was after event and we were provided specialty lemonade by SQUOZE company !!
10/10 bouquet making class, makes me want to make more on my own. really fun and family friendly. will do again! ty for hosting
The build a bouquet class today was awesome!! Fun & informative.
Loved the Bouquet making class! The instructor was super knowledgeable and kind. 10/10
David and Anna were so great with their customer service was outstanding. Thanks for letting me just be able to just have a chance to see Customer Service still alive.
STAN LEE!!!!! Thank you for making my shopping experience a great one and not an overwhelming one! I hope my delivery is just as awesome as you were… Mr. Lee is the perfect example of how your shopping experience should be! Ex: He introduced himself, allowed me to look without the harassing/creepy following.. He was available when I had questions and actually help me pick out my new living room set. Thank you again Mr. Lee. Ashley Furniture has a jewel:)… As always google please hire me for reviews!
Ms. Nancy greeted us as soon as we walked in the store with a friendly smile. She was very patient and helpful. She explained everything to us and worked around my delivery schedule.
Mikayla was absolutely wonderful! She provided top-notch service with a smile that just made my day better. She was attentive, helpful, and went above and beyond to ensure I had a great experience. It's rare to come across someone so dedicated and passionate about their job. Her exceptional customer service skills definitely deserve recognition. Thanks, Mikayla!
Lemoine was such a pleasure to work with, he was full of energy and was very helpful. I will definitely recommend asking for him.
Lemons is the best funny personable and we will be back greatest experience I ever had
Everyone was nice and professional Nancy was excellent she score a 5 in the business. I waiting for my furniture to be deliver soon. Thanks again Rose and Fernandes.
As the other man said the Goat of sales
I had to cancel all my items and went to another Ashley store, where I work with Mr Davis at 1960 Jonesboro Rd and he actually fix all my problems and never lied to me once, he kept everything straight forward with me.
Lemons is the Goat that’s it that’s the statement
I wanted to share a very positive experience my wife and I had recently working with Stan at this location. He was very patient in trying to help us in fitting in what was a very small window of needs. Although we were unable to make a purchase here, we left feeling like we had truly been helped in our search. Once again, thank you, Stan.
Charity was a great sales manager and helped me with my purchase today. I would definitely recommend this location.
Issac was very professional and was able to get me to come back and buy from him. I would definitely recommend asking for him when you come in.
Issac was very professional and personable, also very astute and heIpful in making my selection would definitely recommend asking for him.
Stan Lee was a great truthful help in purchasing furniture for our bedroom. Will definitely be back!!
Great service. Very professional!
David made my first time shopping for furniture my best time !! He was such a big help for me during the process!
Had an awesome experience with Courtney S in customer service! Friendly and excellent service.
Courtney have excellent A1 customer service and is the best customer service to ever have
Ask for Issac! He will take care of you!
Stan Lee was super helpful!!!
Great customer service with David
Nancy was nice. Very informative and knowledgeable of product. 💯
Mo and lemoine was a great salesman! They answered all my questions that I needed answered. I can’t wait for my furniture to arrive.
Moe and Lemoine were awesome . Made the process smooth and we got what we came for . Thank you Ashley furniture
Lemoine was a fantastic chap, he sold us immediately, y’all better go see him.
David and Charity was very pleasant to work with I will definitely come back to work with them.
Me and my wife came from Mew Jersey and dealt with Lemoine who was the smoothest brother ever we spent well over 13k and will be back good black people enjoyed coming here
Everything was beautiful. Nancy was great
The customer service was outstanding, The sale person went above and beyond to help me find the perfect item.
Seems to be worth the money, but no customer service was great, and delivery didn't break anything and was quick, so I'm very pleased.
Quick service, fair prices, great customer service! I highly recommend the services of Calvin Harris when you visit the store.
Ike was very helpful and attentive!
They were great
Wonderful customer service. Isaac was great! Only reason I didn't give them a 5 Star rating was because of technical difficulties...
David is a awesome salesperson. I would refer anyone to him if you are looking to furnish your home come and immediately ask for DAIVD, nobody else.
Today Margaret assisted us with selecting our sectional sofa and area rug. She is very knowledgeable and helpful! She was an absolute joy to work with
My husband and I stopped by Ashley Furniture at Stonecrest Mall. I like that Lemoine welcomed my husband and I. He was pleasant and very laid back. He didn’t hover over us. He asked what we were looking for and gave a brief tuturiol of the different styles and where to find them in the store. We found several items. We went home to sleep on it. We came back today and found the furniture that we loved. Moe and Lemoine were very helpful and Moe has a special promotion going on right now for $1 down. I highly recommend visiting this location. They were easy to work with and very helpful with this process. They have plenty of sale items. Attached is a random photo just because I really liked this.
Lemoine was a great help today. Great attitude very knowledgeable and willing to help with all our needs. This was my best experience out of all of the time that I have came in to this store. I recommend him to anyone that comes to this particular store.
David was amazing he deserves a raise and recognition for all his hard work $8900 spent was well worth it working with him
Great experience! Nancy was extremely nice, didn’t pressure us at all and helped us compare items to make our final decision. Will buy here again for sure!!
Lemonie Covan and the Sales Manager Sherri was grest. I didn't feel pressured or rusged. They us feel like we are inportant. I would recommend my friends and family to Ashley tell them to ask for Lemonie or Sherri.
My husband and I bought a mattress today at Ashley Stonecrest. Our sales person Lemonie was great to work with. The sales manager was great also. Excellent customer service.
Issac and the sales manager Charity was very helpful and helped assist in all my wants and needs.
Excellent service and professionalism by Mr Isaac Mann, would definitely recommend!
Calvin provided Great service..
Good customer service. Very professional team!
A1 Service. Thanks David and the entire Ashley staff.
Fay was amazing, she was very knowledgeable about the product and mentioned a few promotions they had going on. I would recommend you ask for her when you come in.
Courtney was a great help in assisting me
Mr. Stan Lee provided great customer service!
A fantastic salesman very knowledge. I will come back again to see him.
The salesman sold me Reguard insurance warranty in which is total BS. Do not buy the up-sale of the extra insurance, on the salesman's word. The sofa we purchased does not cover seams. Spills, cigarette burns. Etc accidental. Please read contract. I am not going to call out the sales person that told me it would be covered. But anyway this is something to watch for with Ashley cheap furniture after year. Be Aware they don't have your back
Courteous and very helpful. Awesome experience
Always take care of business. Appreciate the professionalism and quick service
My sales person was Margret, and when I tell you she made my purchase with Ashley in Stonecrest Great , thank you so much with your product knowledge. I will definitely be purchasing again from her. She was Awesome 👏🏽. Whomever is reading this review please stop by Ashley in Stonecrest and ask for Margret!
I already knew what I wanted before I went in the store. I told the salesman Calvin that and he didn't try to up sale me or pressure me to get something I didn't want. Thank you Calvin for your great customer service.
Nancy was a great sales person definitely very patient and kind
Salespeople are extremely helpful and I will definitely be back to get some more tips from Margaret
Super nice staff but the prices were a little bit high for me
As soon as we walked into the store, we were met by an awesome Trusted Advisor Stan Lee.
My experience was awesome thanks to Stan Lee and gods excellent customer service.
Best customer service….. Courtney was the guy that helped me and gave me all the information I needed.
Mr Calvin did a great job helping my family and wasn’t pushy making the sale.
Excellent place to look around. no pressure and friendly associates.
I wish I could rate my salesman, Calvin, separately because his service in the store was awesome. Now for the reason for the 1 star rating: I purchased an item on Monday, January 15, 2024. It was to be delivered Thursday, January 18, 2024. I recieved a message on Wednesday, January 17, 2024 confirming a delivery for the next day between 12:30 pm and 4:30 pm. I also received another confirmation on Thursday, January 18, 2024 at 6:41 am confirming the delivery between 12:30 and 4:30. I took the day off to make sure I was available to receive the delivery. At 4:30 the delivery had not arrived. I made a phone call at 4:35 and spoke to someone at customer service for a status on the delivery. I was then informed that the item would not be at the warehouse until Monday, January 22, 2024. At that time I would receive a delivery date. I was FURIOUS! I received 3 confirmations of the January 18th delivery, but I had not received ANYTHING about a later delivery. After speaking to a supervisor, Mark, and explained how I had loss a days pay for nothing, I was told that nothing could be on his end and I should call the store for compensation. I caked the store and spoke to a lady named Speeda. (I'm not sure if I spelled her name correctly.) I explained everything to her just as I had explained to Mark and why I was so upset. She showed no empathy and just kept stating that the item would not be at the warehouse until January 22. She then told me that it would be delivered on Thursday, January 25, 2024. I told her that I could not afford losing another day's pay and the item not be delivered again. She then said that she could change the delivery date to Saturday, January 27, 2024. I reluctantly accepted that date because I had no other choice. On today, January 21, 2024, I received a delivery confirmation for January 25. I again was upset because Speeda told me that she changed the delivery date to January 27. I then requested the date be changed to January 27. Had I not seen that email, the item could have been delivered when no one would have been home to receive it. This service has been UNACCEPTABLE! I cannot believe Ashley does business like this!
Awesome customer service from Stan Lee!
We had a wonderful experience and there was so much inventory to look at. Everyone was so helpful and friendly!
Lemons was great and best deal possible
Courney’s customer service is exceptional! Great guy all around. If I could leave more than five stars I would!
Stan Lee was absolutely amazing. Very very knowledgeable. I will be back.
Lemoine was very helpful
David was amazing.
Stan Lee helped us search for the table I found online. Although they table wasn’t what I expected he went above and beyond to ensure my experience at Ashley was exceptional! I will definitely be back when I move on to the next.
Caught the after holiday sales. Lots of good selections with friendly & prompt service.
Loved the store and the employees,very helpful.
Lemoine did such a great job, he was very personable and knowledgeable of the product, I would definitely recommend him when you shop at Ashley Stonecrest.
Leonine did an amazing job. We got all the help we needed and he was very friendly. Walked out with a Furniture and bed set!
Margret was very helpful
The delivery guys were very friendly and did a great job, they were very careful not to mar the walls going up the stairs with the furniture.
David Was great! Really listened to what we wanted, applied no pressure, and I came back just to work with him.
Pleasant and nice to work with.
Lemoine was such a pleasure to work with. I love his personality and he is very knowledgeable about the product. I wil definitely recommend him.
Lemoine was great to work with, very fun and energetic and knowledgeable, I will definitely recommend seeing him when you go to Ashley furniture in Stonecrest.
Margaret, was excellent this our second time coming in and she is helping us decorate. Its a pleasure!!!
Margaret was very very kind! She explains her ideas in an effortless way! Highly recommend!!
Miss Margaret was so unbelievably,she had all ready got of for the day an came back to work just to help me out ,so Amazing an outstanding Lady 😃
I can honestly say that I had a great experience furniture shopping! I usually hate shopping for furniture but Margaret made my experience so easy! She was so helpful and knowledge. I also believe her experience as a interior designer helped me to visualize my living area and helped me to make a decision that I am extremely happy with! If your at this location ask for Margaret. You won't regret it!
Margaret was very knowledgeable and patient with me and I would definitely recommend her to my family and friends.
We had such a wonderful experience with our salesman Calvin and his manager Lisa Garcia was gracious enough to help us out to seal the deal!! We will come back for our next purchase.
David spent the day with us. He was very patient, extremely friendly, and knowledgeable about all the products in the showroom. Thank you, thank you!!
David St. Surin and his boss Cathy was excellent sales person. They were very knowledgeable about the merchandise and was very helpful. I will shop with them again.
David was very helpful, and knowledgeable in assisting and guiding me through the process of making my first furniture purchase.
Ask to see David Surin when you go in. He was exceptional and very helpful. Explained everything in and out. Go see him for any furniture needs👍🏽
My Mother has been mistreated twice at this store. She arrived tonight before closing to locked doors, although it was not even time for the store to be closed. The associates saw her outside and there were still patrons in the store and they still wouldn’t open the door. When they finally did open the door to let customers out, they lied saying that they didn’t lock the doors until closing, when they were locked well before then. She was there to pick up items for a second time after being denied the first time because the store was doing “inventory”, which had absolutely nothing to do with her order. Charity is a LIAR and needs to be fired and this store needs to practice better customer service skills!! Will never patronize this store again!
Modern and refined selection to choose from. Staff member Margaret was friendly and knowledgeable. I felt good about my purchases before leaving. Will be back in due time.
Great customer service!!
Margaret was great and didn’t pressure a purchase. She searched the store for the product I was looking for making the purchase easy. Thanks so much Margaret!
Margaret made my shopping experience an amazing one this holiday season. She was very attentive to my furniture needs.
Ms. Marie P. made a wonderful first impression the second we walked through the door. She found us the perfect dining room set in less than 15 min. If you come in after 12pm look for Marie P. from New York.
He was professional as well as accommodating to my time frame and the furniture that I needed. Thank you so much Stanley Lee 29.
David and Moe were great! Very helpful.
Margaret was amazing and helped alot !
Great service with David!!! Awesome customer service.
Consultative not pushy at all. Very helpful would recommend to anyone. We had a good experience, this was 1 of three stores we visited on the day, and the one we decided to buy from
David at Ashley's Furniture Conyers location! He was patient, gave us space, listened to what were trying to do and didn't try to up-sale us! Will definitely be back!
Leonine is the one you wanna go see he will make sure you spend exactly what you want no upselling and the young man looks and dresses sharper than a lawyer when you come in ask for him he works well with all clients but especially those looking to save a penny
I want to thank Rileylady for helping me. For two months, she answered my questions, helped me brainstorm, and was always available when I needed her. I’ve visited other stores but I didn’t feel right buying from anywhere else. She stayed by my side the entire time and I wanted to stay by hers. I finally purchased my set! @rileylady, you are a jewel! Thank you!
Mrs. Marie provided exceptional service unlike we've ever experienced. She inspired my wife and I to purchase additional furniture that highlight the essence of our home. 5 stars is not enough for the incredibly individual that she reflects for Ashley Store. She is definitely God sent. Recommend her to all customers seeking exceptional customer service.
David was the biggest help! He made sure we left out with the sectional we wanted. We'll be back for more pieces in the future! Make sure you ask for him as well!
Such a great & easy experience. David our sales guy was knowledgeable and it wasn't a stressful shopping experience. The sales they had going on made it even more affordable. Thank you David and the team for an effortless shopping experience. Mr. & Mrs. Coleman UPDATE: I am not satisfied at this moment. We ordered on the 9th were supposed to pick up on the 20th and now we can't pickup until the 29th of December. I mean I would be more understanding if we were having it delivered. WE ARE PICKING IT UP. Now we have NO FURNITURE in our living area, because we were purchasing new. The response yeah it's because it's Christmas, (what does that have to do with anything, I don't give a doggone about Christmas). All we got was sorry. No I'm downgrading my stars based on this. We are picking it up for crying out loud, are yall hand making these items....sad sad sad...
Wonderful experience shopping with David. I was a bit indecisive, but he was very patient with me and I never felt pressured at all.
Nancy had great service! She helped me out with so many things and recommended me so many different furnitures. I’m so grateful she was able to help. Great service!
The customer service was supurb. Lemoine was great! Ashly in Lithonia literally haves everything modern that you need
Stan Lee is the best awesome Sales Rep I ever had! He was kind, knowledgeable, Professional and he was very patient walking me through the store to get what I wanted Thank you Stan Lee for your great customer service skills.
Ask for salesman’s David super informative and friendly. Made it fast and easier.
Margaret provided an exceptional shopping experience, like a personal shopper. Her knowledge and gentle approach not only influenced my decision but led me to select furniture and a mattress I hadn't initially planned to buy. Her superb customer service skills markedly improved the entire experience.
Very good service
I love shopping Ashley for the holidays.
We went into Ashley Furniture yesterday and was greeted by "Stan da Man" in a humorous way that made you want to shop there. Our experience was wonderful, Stan made sure we got what we were shopping for. He wasn't pushing us to buy something we didn't want, he gave us time to consider our purchase and to find the item that was right for us. Everyone was polite, and willing to help if they didn't know we had a salesperson, Stan was very educating on the entire process from purchase to delivery. Although we haven't received the product yet, the shopping experience and customer service was superb! I'm glad we came to Ashley Furniture for our furniture needs. I will keep you guys updated once we received our items.
Ms Marie was very friendly and helpful.
On Oct.24, 2023 I came to Ashley Furniture store located in Lithonia, GA. I had been in there prior to look and was met by a sales representative name David. He told me to take pictures of everything that I wanted and when I came back in we could order the items of my liking and get the process started on purchasing them. I stated that I was paying with cash but wanted to build my credit and David stated to me to apply for Synchrony Bank line of credit through Ashley Furniture. I agreed. My items totaled $29,547.38. I was approved for $2,500 line of credit from Synchrony Bank and David stated not to worry we can get an increase in credit, his exact words. I wasn't approved for an increase. What he also, did not convey was that for an increase they would have to run my credit again. I was very upset about that and spoke to him letting him know that I didn't appreciate that information not being communicated properly because I wouldn't have moved forward with that process had I have known that's what they had to do.I stated to him he was about to lose a customer. His manager Lisa stepped in to assist him because she seen the frustration upon my face with his customer service.They completed my transaction together and stated that I would receive all of my items on Oct. 28th except for 2 Queen size beds they would be delivered on Nov. 9th.David stated Ashley Furniture Store will charge my $550 to deliver my items and he knew of a 3rd party delivery service that would pick my items up from Ashley Furniture Warehouse and deliver them to my residence for $400 cash. I agreed.On Oct.28th I did not receive all of my items as stated. I did not receive my King bed nor one of my Queen beds, my table was cracked and my daughters mirror was shattered. Along with the delivery guy stating that the Ashley Furniture Warehouse employee stated that my order was a big order and he was the only one working and wasn't going to pull all of items by himself. I called David and informed him of the situation of my items and he stated someone from Ashley would be out the same day with my items and someone would contact me. No one showed up nor the next day. I had one missed phone call from Ashley when I called it back it was the automatic system. I reached back out to David letting him know that I was very unpleased about my situation especially when I paid the amount of cash I paid. I stated that Ashley Furniture has my money but I do not have all my items and what was stated to me did not take place and that was unacceptable. As I waited for the rest of my items I was not updated on the status of my order. I went in to the Ashley Furniture Store on Nov. 8th spoke with Lisa and requested a refund for the items that I had not received and some that I had. She stated that I would receive my refund after the items were picked up on Nov. 10th. I went home and after reflecting over my encounter with Ashley Furniture Store I was in dismay. Then on Nov. 9th I received a phone call from an Ashley representative telling me that another Queen bed would not be delivered on the date promised and that was the last straw for me their poor customer service, how the company conducts business overall, their disregard and lack professionalism. I returned into the Ashley Furniture Store on Nov. 10th and requested a refund on all my mattresses and their box springs also. I was told by Tierra that the Escalation department would contact me by Monday Nov. 13th and if not then come in Store on Tuesday and I would be able to get a full refund. I accepted that information and when I came back into the store which today Nov. 14th I was greeted pleasantly but with unfortunate news that Ashley Furniture Store was not going to refund me my money that I spent on the mattresses. I asked why is it that I've received disappointment after disappointment when it comes to Ashley Furniture. I just want to erase this entire experience and return their items for a full refund of my money.
Dave did an excellent job. He was friendly, knowledgeable and accommodating
They was helpful as they can be & didn’t try to sell me nothing I didn’t want
NEVER COMING BACK. I bought a specific dining set and when I received it and opened the box it was different from what I bought. I came to the store and explained that. They said the representative sold me something different. She mistakenly gave me a cheaper price for a different set so if I want the one I liked I have to pay more than double just for a different table. They never tried to honor the price she mistakenly gave me (her fault not mine) or at least give a discount or something. It was awful. They even want me to pay for them to pick up their mistake! This is not the first time I have issues with this store. Last year my order took 4 months to be delivered!! THIS IS THE LAST TIME I BUY ANYTHING HERE.
Very good
The sales person is Excellent!!!
Margaret was great. She had a lot of personality and made it a smooth process for my daughter and myself. We've worked with her twice now. Make sure to request her if you visit Ashley Lithonia.
David was a blessing to us God is good 👍
A great salesperson, helpful and not pushy. Provided customer-friendly service with a smile and great conversation! Will request him on future sales!
Ms. Fay and Mr. Calvin were awesome! I was able to get exactly what I wanted in the price range I wanted. Thank you!
Margaret was an absolute joy to work! She helped us order our furniture in a timely manner and offered us great discounts. I highly recommend finding Margaret when you come to Ashley to have assist in any purchasing needs!
Awesome service and extremely knowledgeable!! Very pleased with our purchase and experience.
Negative Experience that I hope Ashley Furniture management team will help me change to a positive one. But am still waiting for the positive. Bottom line is I waited for my couch it was 5 days late to be delivered, but when it arrived it was defective torn. I have called and emailed Ashley Furniture but so far no one can tell me what they are going to do fix my issue. Am at the point where I want them to come get their defective couch and give me my money back. I am so frustrated with Ashley. They really should improve their customer service policies if the intention is to stay in a customer service industry. Because without your customers you would have no business.
Fay providing me with great service
My experience at Ashley in Lithonia, GA was very pleasant. There was no pressure and the items were priced as advertised. My only issue was that I could not take delivery from the showroom. My only options were delivery and set or threshold delivery. I chose the latter. That's why the 4 out of 5 stars.
David and Moe were very helpful and informative. Customer service was top notch.
Pumpkin aka Margaret was very nice and helpful.
David was great yo work with.
Salesperson was polite, professional and knowledgeable of the item I was seeking. I came and I bought. It was an enjoyable experience. Will certainly tell my friends.
I went into Ashley Furniture on Friday that just passed, and Margaret provided me with excellent customer service. I informed her of the kind of bedroom suite I was in the market for regarding my daughter, and she showed me the right bedroom suite and mattress for my daughter. Margaret was very knowledgeable regarding each bedroom suite, and she exhibited great patience with me and my daughter. I appreciated her expertise and knowledge to help my daughter and I to make the right decision. I highly recommend Margaret, and keep up the good work.
Super friendly. Very knowledgeable and helpful. He even came in on his day off to help me make a final decision. Great customer service.
Everyone was so helpful, Fay took time to make sure she found what I was looking for, Thanks Fay
Calvin H at the Lithonia store was an exceptional rep! He was so polite, knowledgeable and patient in answering all my questions. Ask for Calvin when you go to the store.
The process from start to finish was an easy one. Miss Fay found exactly what we needed and for an awesome price! We'll be back!
best closer in the hood come see lemoine
Coming to Stonecrest Ashley Furniture, can I say wow! They had more layouts than the other Ashley stores. Calvin, was such a great help. He helped my mom the perfect bed for her and my dad. Also, they are doing a beautiful job with the renovating the building as well, I can't wait to see it once it is done. I would recommend coming here!
The experience was awesome. As soon as I walked in, she immediately assisted me and got me what I wanted. I’m highly satisfied and will be back again
Mr. David was so professional and respectful to our needs. We are so happy for the service we received today. We give him A+.
The woman who helped was so kind and very helpful I would definitely recommend👍.
Best closer in the states lemoine covan
Had an awesome experience here, furniture has wonderful quality. Excellent service
Nancy was a very patient and beautiful person to work with. She made the process very easy.
David was very helpful! He helped us find the perfect bedroom set for our daughter.
He was awesome
Great salesman
David is exceptional and excellent with customer service. I enjoyed my shopping experience at Ashley’s. He is very experienced. Made my purchase very easy.
Excellent experience! I have not received my furniture yet, not due until 10/13. My salesman Stan Lee was extremely knowledgeable and helpful!!
Nancy was great. Helped us through finding the perfect king size bed for our bedroom. She is highly recommended. Thank you Nancy!
Great service
Nancy and Tiara did an amazing job when resolving my issues with my original purchase. They were very understanding and compassionate about the situation, and came up with reasonable solutions, ultimately purchasing more products that originally purchased, because we were happier to do so.
David was an absolute pleasure to work with. He’s very patient and offers great suggestions! I will definitely send my friends and family his way!
Upon walking into the store Lemoine Covan greeted us in a way I knew we were going to walk out the store satisfied. He truly took care of us, got us an amazing deal for all the furniture we purchased. He is an asset to Ashley Furniture.
Every one was very professional and very friendly and very helpful and very very nice.
Margaret was warm, vibrant, knowledgeable, thorough and truly a natural Sales Consultant! She was patient, we didn’t feel rushed or pressured. She made sure we were completely satisfied with our purchase. Definitely the best sales experience I’ve ever had. Please ask for Margaret, she’ll get you what you need!
Customer service was great! I was able to get what I wanted within my price range.
Worked with Margret. Her service was wonderful. Very helpful and she is very knowledgeable on interior design . Please ask for her when you go!! You will not be disappointed! I told her exactly what I was looking for and she not only found what I wanted, but she exceeded my standards! Thanks Queen!!
Visiting Ashley was the best experience ever. Lemonie was extremely helpful and not pushy. He went above and beyond to make sure my husband I purchased a great mattress and furniture set at a discounted price. Thank you for giving us the best customer service experience ever.
David was Great, provided excellent Customer Service
I have had a horrible experience with Ashley furniture. Fees were not disclosed to me of $258. Online service was even more awful. The automated chat wasn’t good. I needed help in placing my order but did not get it. Now I’m driving around to return a mattress because it’s the wrong size. Nancy tried to help as much as possible but the experience has been awful. I recommend changes to be made!!!!
Margaret was the best sales lady I came across in a long time. Come see her she will take good care of you!
Salesman, Calvin, was very knowledgeable, friendly, and professional. I'd recommend Ashley furniture to friends and family.
Employees and products are awesome!
Shuntay Trott is a wonderful sales person. She walked the floor with me showing and pricing furniture with such a pleasant demeanor. It will be my pleasure to work with on helping me purchase some items.
David was an awesome help! I appreciate your service. I'll definitely be back.
Fay was very helpful and friendly!
Faye was very pleasant with her customer service and very easy to work with. Big ups to her and the team here wt Ashley’s!
My Experience at Ashley is always awesome especially with Ms FAY as my sales rep. Thanks ms Fay for the warm welcome and beautiful experience
Really great experience shopping with David! Helped me secure a great couch for a great price
Very helpful and professional.
David was amazing! Great to work with!
David was great!
Stan Lee was a ln amazing sales person. He wasn't pushy, he was patient and gave great advice...he may not be Marvel but he's my hero!!!!!!!
Go see Stan Lee! He was really helpful with getting my sister a bedroom set for a great price. Knowledgeable, professional, kind. He made us have a great experience.
David was awesome! So helpful… highly recommend!
Loud personality and fun to be around had me out in 10min
I had the BEST experience shopping at Ashley Home Store in Lithonia. Margaret was my salesperson and she took the time to help me while I decided which pieces would work best for my mom. Her manager was awesome and I will shop here again. Thank you for an amazing experience!!!
Great customer service knowledgeable and professional. We also had a return change of mind on 1 item. No issue whatsoever.
Customer service was lovely and the employee's are so welcoming
My mom and I just moved to Georgia and went furniture shopping at Ashley in Lithonia. Everyone knows that could be an overwhelming process. However, Fay Mclaurin was absolutely amazing! She took her time with us and was completely upfront and honest about what to expect from each of the products. I thoroughly enjoyed my shopping experience with her. We developed a trust amongst each other that I would definitely not hesitate to revisit. Thank you Fay!
David was awesome!!! He patiently shop for our furniture needs while meeting our availability goals. Quality customer service!!!
Customer Service was outstanding and very professional and showed the attention customers need to make purchases especially with furniture. Also Ms. Cat was there to assist and showed great teamwork and management skills.
David was very thorough, professional and knowledgeable about the product!! He assured us that he was a sleep expert and after doing the walk through and assessment with him it showed. The entire experience was warm, welcoming and satisfactory. He focused more on our needs than just selling a product. Let’s just say we left feeling very happy and confident in our purchase.
Mr. Calvin was most helpful he was knowledgeable about the inventory he found great deals to assist me with my purchase and very kind it was a pleasure shopping with him today I will tell my friends to come to Ashley Stonecrest and ask for Mr.Calvin and tell Shay sent you….🥰
Customer service. Excellent front desk customer service. Excellent! Everybody was great. I will come again. Thank you
I was greeted upon arrival. I was helped immediately with my desires and found my brand new bed! I love it and love how quick the process was to purchase my new bed! Calvin was a great help!
My grandma had an issue with her remote to her bed, and it has been a long process, but Mrs. Charity Dexter took it on as if it was her problem! She constantly updated us, and stayed on top of the situation until it was resolved! She was honest, very nice, and patient! She has great customer service! Charity went above and beyond, and we truly appreciate you!!!
Mr David was very helpful i would recommend him to all my friends and family very knowledgeable. E.Teal
Great service
Marie Philogene was wonderful to work with. I will definitely be back!
Great selection and pricing. Our sales guy Stan was excellent!
I came to Ashley Furniture to find a master bedroom set and den set. I was greeted by a very kind and friendly associate named Fay! Fay was very knowledgeable and assisted with all of my questions. I got a great Labor Day deal and I am very pleased to get a professional experience!
David
Calvin was an amazing help! Very knowledgeable and personable as well! Great experience buying new outdoor porch furniture!
LeMoine is awesome. His service was superb from beginning to the end.
David was great. He helped us with the purchase of our sofa set and made the whole process very smooth.
David provided exceptional customer service!! He allowed me to browse around freely without being a hassle. When I needed his assistance, he was prompt and answered my questions thoroughly. He gave me incredible discounts!!! He was very pleasant and polite!
Thank you David St Sarin for all your help. It was a pleasure working with you!
Stan Lee is the absolute best!!! I am very picky and I have trouble making big purchases! Stan Lee understood my needs, walked me through it, gave me sound advice and never ever pressured me into the “just pick something already” situation. I am very happy that I got to work with Stan Lee and purchased exactly what I wanted!
Marie was fantastic!! Went in for a power recliner and after trying all she had to offer, I found MY chair.
David was wonderful, fast, knowledgeable and professional.
Great customer service and salesman Calvin. My concerns were answered, my needs were met and on time delivery
Great the service was outstanding I will definitely refer this location
David was amazing, he has grest customer service. I would definitely come back to buy and use him as a salesman.
David is very knowledgeable which is important. Excellent job
Fay was amazing!! She knows the furniture well and was helpful in making sure we got items that match our home style and she knew the sale items.
David was real nice and I had a good experience with him.Thank You !
Everyone go see Stan!!! He was great and we really enjoyed shopping with him.. thank you for all your professional advice and helping make the best purchase!
Stan is the man!
Outstanding salesperson David
Great service!
I was struggling with my one year old at Target and this gentleman came over and helped me. He then told me if I ever needed any help with furniture to come to Ashley’s Furniture. So I did that and David made took care of me and family. He went above and beyond to make sure we got what we wanted and gave us different options of financing. He is amazing! Will definitely be sending family and friends to see David
David is the best representative I’ve ever had by far. Customer service is amazing.
Fay
David is friendly and very knowledgeable about the products, he went far and beyond to make sure we got the bed mattress for our needs. I addition I remember him from mattress firm because of the good impression he made then as well as today. David is really a jewel. His attitude is so positive.
Friendly & Great sales representative, very helpful with purchase of selected merchandise. Great customer service.
Please look for Lemoine Covan!!! This young brother is an excellent sakes representative. Pro approach. Easy flow while you are looking and deciding. Very pleasant attitude and knowledgeable about the products and the market. I recommend this store to everyone within 100 miles of Stonecrest Mall. Come shop and see if you agree with my review. And if you think this is not real, I'll be sure to let you know if I have any issues with any future services.
Christy is the best! Everytime we come in, she’s beyond helpful and excellent.
David was an excellent salesman. He showed us to what we were looking and then allowed us the time to look without hovering over us. When we decided to purchase he made that part super easy!! Overall excellent shopping experience!
Walked in to Ashley’s and met with David very nice young man he assisted us with furnishing my kitchen there was no rush at all we will be back to complete furnishings the other two rooms and patio. I also can’t leave out Ms Lisa at customer service she assisted also in sealing the deal we will be back!!!!!Also exiting Calvin and Fay was awesome.
They've done a good job..
I received exceptional customer support from David. Very knowledgeable of the product and getting me in and out. Highly recommend him to my family and friends.
Loved our chat a very nice person
Stan was awesome he took his time with us and explained everything before we purchased. Keep him on board he rocks
Nancy Torress, my salesperson, was very informative and answered all my questions allowing an excellent product choice. Thanks Nancy!!!
Margaret is the best salesperson I have come across in a while, very professional and pleasant.. Very knowledgeable about the products that is being sold in her establishment..
Nancy you are amazing thank you so much. Came in she was very professional, friendly, patient and knowledgeable I really appreciate you and will be back to see you.
Nancy was absolutely amazing. She took her time and answered all my questions. She was extremely helpful and a pleasure to work with. Will definitely be back and purchase with her.
Lemonie Covan is an outstanding salesperson. He knows the inventory and can give you information and advice but isn't pushy with sales. I 100% recommend him.
Chrissy was an amazing help. Worked me through everything I wasn’t sure of and gave me confidence in purchasing my furnitures! Thanks Chrissy!
Chrissy great customer service
Chrissy was very helpful and nice I will be coming back
DAVID was so helpful and attentive! Gave me the best deals and walked me through the buying process each step of the way. Thank you so much!
Chrissy was extremely helpful and knowledgeable. It was a pleasure shopping with her.
Chrissy provided great customer service, very helpful and knowledgeable.
The service here was phenomenal and I and my family were swiftly and efficiently taken care of by a Mr.Calvin Harris.
Ms Marie was amazing and very attentive!
Chrissy was such a great help today in the store ! She walked me through every thing and had a great attitude.
Chrissy was very knowledgeable and helpful.
This store changed my day and made it so super easy. David is an amazing sales person and an even more amazing person. David is an amazing sales person and an even more amazing person. This store changed my day and made it so super easy. David is an amazing sales person and an even more amazing person. I couldn't believe how knowledgeable and helpful he was. He made my shopping experience a breeze. I will definitely be coming back here for all my future purchases. The customer service at this store is top-notch.
Had a great visit at Ashley Store in Lithonia and found exactly what we were looking for. Our sales associate was Lemoine who was exceptional and there was no pressure to buy. Will definitely shop again in the future.
The experience I had at this store was awesome. The salesman was professional. He did his job well.
Marie at Ashley Furniture Lithonia was very helpful and knowledgeable. Helped us get what we wanted. I highly recommend!!!!!
Lemoyne the Goat 🐐 plain and simple and Eric suck
Ashley furniture in Lithonia the experiment was great thank you Marie she was very helpful
Very friendly sales assistant Margaret
John was so helpful & walked all over the store with us. Too find exactly what we wanted.
Great Customer Service!
Had a great visit at this Ashley Furniture store today! They have a wide variety of furniture with affordable pricing. Fay helped us out a lot! She was very patient, knowledgeable and really listened to our needs.
Ms Marie and Thomas were phenomenal! Ms Marie was my consultant and she was extremely helpful with helping me bring my vision to life for my home. She also helped me save a great deal of money while still meeting my deadlines for deliver and installation. Thomas, the store manager, was verily pleasant and a great help as well. Overall I feel I got too value products, phenomenal customer service all at a great value. Many thanks to both of them and their team.
The best customer service that I have ever gotten from Ashley Furniture Store and my representative name is Nancy Torres. She acknowledged me and my partner very well. She is definitely great and I am going to come back to the store because of her customer service.
My name is Dewatha Murray. I visited the Ashley Store Lithonia. David St. Surin was my Trusted Advisor. He was professional, courteous, knowledgeable, kind, and personable. I could go on and on. David made me feel comfortable purchasing a large purchase. David is an asset to the Ashley Store. David deserves a STAR !! I will be sending my family and friends to your store and they will be asking for David St. Surin !!
Great Customer Service from Marie! She was very patient and courteous.
Fay Mclaurin was very helpful and courteous.
Fay is excellent! She was very patient and helpful with out purchase.
David was an amazing salesman. Very knowledgeable, professional, and helpful.
Nancy was fantastic! Patient and thorough to find the deal we needed. Our 2nd purchase at this location. We'll definitely be back for the next!
Great experience!! The best customer service ever, definitely will be back!!
Taurean Sinclair and Fay created a delightful shopping experience.
Chrissy was a joy to work with!
Stan Lee was great he looked out for my best interest. He worked me when I had a small budget.
Salesperson!
David was very professional, friendly and went beyond our expectations. He thoroughly explained what to look for in a mattress. We bought just what we needed. He was helpful from beginning to end.
Marie was very nice and knowledgeable. We appreciate all she did for house.
I had a great experience at Ashley’s with David. He talked through the benefits of each mattress and adjustable base and allowed me to try each one with the perfect pillow. He was constantly concerned about me purchasing a great product for me.
They told me my furniture would be delivered on a certain day however they called me a couple of day later saying that my sofa was on back order and had to push the date back. So here it is my delivery date and I'm expecting my bed that was ordered but it didn't arrive. I called the store and they said that they had to deliver everything all together. They never mentioned my bed having to arrive late. B! however the sales lady from New York was very nice
We bought a dresser and a bed frame and it’s been a disaster ever since. The first dresser they brought was damaged and the second one has a drawer that will not open and close. Horrible customer service and absolute junk furniture and I had known it was made in communist Vietnam I would’ve never bought it. This company and their products are a disgrace and I hope they go out of business. Judging by how empty the store was when we were in there it looks like a real, and well deserved, possibility.
Calvin and Charity were very helpful. They made my experience easy and assisted with getting me a great deal!
These Folks over here are the beat thanks too Charity and Calvin.👍🏻👍🏻👍🏻
My rep Marie was awesome. She helped me with everything professionally with no pressure. A great buying experience.
Excellent customer service! The salesperson Lemmon was excellent, funny, and meet all of our needs. Highly recommended!!!
My sales person was Margaret at Ashley Furniture. She was a great sales person and was very patient with me trying to make my decision. I would recommend her to all my friends and family members. My advice is to keep up the great job Margaret. Great personality and great sales person.
Fay was our salesperson, and she provided excellent service. She is extremely knowledgeable and shared her expertise with us. We highly recommend her, the store and will be back!
This the BEST Ashley Furniture store in the nation. Charity & Marie (best sales rep in the nation) have helped us so much in our home furnishing journey! We had a firm budget we had to stick to, but we didn't want to sacrifice quality and the items needed. They took on the challenge and got us exactly where we needed to be. The customer service was amazing and from this point if I EVER need any furniture I'm shopping exclusively with Ashley Furniture Lithonia location. They have become family and we are blessed to have worked with them.
Great customer service with David very helpful and down to earth consider bringing family and friends here for the experience he gave me definitely the guy you want to go too.
Stan was amazing!!!
Had such an awesome experience while shopping for furniture. David St Surin provided top notch service and expert knowledge and recommendation on mattresses along with great feedback on furniture options. Would highly recommend.
Extremely dissatisfied with the delivery and installation team. They left trash and boxes all over my house. When they unloaded my tempur-pedic mattress they leaned it against my step dads truck. I had to reach out to someone at the warehouse to see where the remote to the mattress was. She connected me with the driver he said he left it somewhere in the house, I found it in the middle, underneath the mattress. I asked the driver why he left trash and boxes all over my home he said he didn’t and that I had a very large order with very heavy furniture and ( the most sarcastic way ever) “I’m sorry if I left a few pieces of trash”. My stepdad asked to see the invoice they said they didn’t have one they just take pictures. Then they sat in their truck with the doors open and made fun of him for wanting something to clarify that we go what we ordered. Last but not least when cleaning up the mess they left behind I opened the box to find the support bars to the bed rails still in the massive box that contained the bed rails and support bars. So it was also an unfinished installation. I’m beyond livid with how careless and rude these people were. I spent a lot of money and this what I got. I would not recommend.
Horrible experience. Do not buy from this store or company. Received a stained, unwrapped electric recliner with no manual. Called the store and was told we have to wait for a technician. Also told that we had to refuse the delivery, which we tried to do but the delivery people ran away. Nothing but a runaround! Avoid! Update: we ended up purchasing the same chair from Amazon $500 dollars cheaper and in perfect BRAND NEW condition (see below), in the box, wrapped, with a tag and an instruction manual included as it should have been the first time.
Excellent Customer Service
Great overall experience!!!
Long process to get furniture; management needs training
Nancy at Ashley was amazing it was like she run the store but very professional an humble very Kind don’t make you feel like she making you buy anything it made me feel like I was shopping wit family please ask for her . She is so sweet
Had such a great experience here. Margaret assisted me with all of my needs and got me a great deal on my new bed, mattress, wall decoration, and insurance. I was indecisive on picking the headboard and she helped me make the final decision. I would come back and shop with her anytime.
Wonderful experience with Margaret, selecting bed and mattress. She is knowledgeable, helpful and goes above and beyond to make sure her client is happy. Thanks so much
We had a great experience with Calvin.
Awesome customer service!
Always great customer service, Marie was a great representative and the manager came by to say hello which was nice. Hopefully my delivery experience will be as wonderful as in-store 🙏💃🎉
Nancy offered us great customer service as well as her manager Tauren
Good customer service very friendly my sale person was on point
David’s customer service skills are impeccable. From start to finish he was amazing and very knowledgeable!
We had a great experience. David was all that a shopper would want when it came to service. He is a great asset to the Ashley store at stone crest mall. Our experience with David was nothing but fantastic. Great personality. Five star service.
Chrissy was really nice. The store show floor was nice. But the item that was delivered was flawed and I had to take time out of my schedule to call and take pictures. It was a long crack scratch that my husband found right after the delivery people left. It was really irritating to have to take time out my day to get this rectified.
Sales rep was excellent
Mr Stan Lee is who you ask for at this location hands down. Genuine and beyond helpful with what we were looking for. Will definitely be a returning customer.
Marie P at the Stonecrest location was amazing! Fast and friendly service. We already knew what we wanted to purchase so upon arrival the representative helped us expeditiously and got us in and out pretty quickly.
Great store!! Great people! Very helpful. Ask for Marie she is great!
I must say, My daughter and I have never had so much fun while shopping for furniture. We have never had a salesperson like David who was very knowledgeable, answered all questions with ease and made us feel relaxed by making us laugh. The store manager’s personality was also great. This will be our #1 store to shop for furniture. We will ask for David’s help every time.
I absolutely loved shopping at this location. David is the greatest person to work with very knowledgeable, funny, and inviting. 10/10 experience I look forward to receiving my furniture order from here!
David was very professional and knowledgeable of the product that I purchased.
I really didn't want to write this review because the people in the store have always been so nice, however, the situation has gotten so out of hand that I no longer have any other solution. This story starts back in Febrary of this year. We have a sofa that was repaired through the extended warranty that Ashley offers. The repair didn't hold and ultimately required replacement. The warranty company approved replacement but made us believe we could replace sofa with different model. Ashley scheduled delivery without contacting us. We had to cancel/reschedule so we could clarify situation with warranty company. Called Ashley customer service back 20 minutes later to reschedule delivery and was told everything was good to go and that we would be contacted with 48 hours with new delivery window. Almost a week passes, no contact. Call back Ashley CS and speak to another agent that says they see info and "update notes." Same speel given, give us a few days. Another week passes. Call back for third time, "Sorry for the inconvenience, it should be good to go." Another week passes. Call back again, now obviously frustrated, new agent tells us that we need to contact warranty department again and that none of the other notes could have done anything to help issue. So a month of calling was ultimately worthless. Customer service agent told me that no manager was available when I asked to speak to them. Then she proceeds to lie to me and state that she contacted warranty company on my behalf after leaving me on hold for over 10 minutes. I know this because I called warranty company back after Ashley Call to verify as now my trust has vanished. Finally speak to someone in store customer service department, they tell me that I needed to speak to warranty department again and that Online Customer service department has had multiple complaints of this nature. It was at this time that they recommended I write google review. I didn't want to do it and punish store for online department. Now store has let me down as well. Was told that it would be handled, no movement. Called back four times since then, new agent had no notes from previous one. Had to call back and speak to two different people and warranty company yet again who are confused by issue. Next we are told claim is waiting for Ashely manager approval which should be within 2 days. Two more weeks pass with more calls on between. Was also told that warranty had expired during last call, which clearly isn't the case. Original delivery scheduled for March 11th and it is now April 24th with no resolution. I have ultimately deemed Ashley Customer Service to be completely incompetent and apathetic. We have bought multiple furniture pieces from Ashley for multiple rooms for over 5 years. Never would have believed they would care this little about their customers. Sorry for taking so much of your time. Hopefully someone with the power and desire to represent Ashley properly will read this. Not a good look for a business with so much competition in the market.
A special thank you to David Surin for your hospitality and great service! If anyone needs a sales person with experience and knowledge for what’s best for you in the mattress department, he is your guy!
Nancy was very patient and professional and not pushy. Which I appreciated
Go to Ashley at Stonecrest and ask for Fay McLaurin!!! Fay is wonderful!!! She greeted us as soon as we walked into the store. She was professional, knowledgeable, and very attentive to our needs. She had me sold! Looking forward to my delivery.
Thanks Marie for the excellent customer service. Your input was very helpful and valuable.
MR STAN LEE IS A VERY PROFESSIONAL SALESMAN ..I GIVE HIM A 10 STAR...VERY PROFESSIONAL
David was great
I recently purchased a bedroom set from Ashley furniture and spoke with Nancy. She allowed me to look around and offered great knowledge for the type of bedroom set that I was looking for. After receiving the bedroom set, I was very satisfied with my purchase. It's great quality and for a good price. Would definitely recommend Ashley Homestore for good furniture.
Fay the sales representative was very professional and helpful.
David provided excellent customer service. He was attentive to my needs. I would recommend him to others.
David was great! Very friendly. Got us in and out. We have our favorite sales associate now! Definitely ask for him when you come
The store delivered the wrong bed to my house. I order a king size bad and got a super king. I followed all process to return the wrong bed they delivered and they refuse to correct their error. The manager will not take my call to correct the issue. The sales personnel keep lying and saying he will call me! Do not shop here they only want your money and do not care if you get what you order or not. The store manager will not take your call and uses his associates to hide behind issues. I have been lied to for over two weeks everyday. They only way to get your issue you rectified is to call corporate. The entire management staff at this store does not care about customer service. The only thing they care about is the commission earned from your purchase!
Great experience 👍 Chrissy was friendly, professional and made the experience a very pleasant one.Thanks
David was so awesome and helpful. He was patient and kind ❤️
This piece was delivered on March 4th damaged and missing all four legs. I was told the legs would be ordered and I would receive them in 7 business days. As of today I still have not received anything. I have called the store on multiple occasions with no resolution. I’m disappointed in the level of customer service I have received.
Stan is an amazing salesperson. He answered all our questions and helped us select everything we needed for our new home. I highly recommend Stan and this location.
Our sales person David has great personality easy doing business with him. Will definitely will come back
Great service, patience and salesman ship Will buy again
Everything was good on my visit UNTIL delivery time came (today). My initial review was 5 stars. Due to the circus I have encountered with the delivery process, loss of time away from work (no call from delivery & multiple times given by the call center for an ETA) and no resolution, I am changing my review immediately. There should be a better process. Also, make sure anything that is told to you verbally also is written down on your order. IN RESPONSE TO ASHLEY'S REPLY: I actually still have not received all of my furniture that was ordered. I made a call to the store on yesterday 03/30/2023 & was promised a call back within an hour because the issue needed to be escalated (per the rep I spoke with). However, I never got a call back except to rate my delivery experience which she got an ear full.
Nancy is a very energetic, intelligent salesperson. Very knowledgeable and knows how to please a 👋 customer.
Stan Lee was extremely helpful. Customer service was great overall. Process was quick and easy. Salesman let us browse stress free and did not hound or hassle us into a decision. Thank You Stan!!
Honestly, we had a Fantastic experience at this particular location. Our Salesman, Stan Lee (Stan The Man) was spectacular. The customer service was better than expected. Thank you to the folks at Ashley Furniture for a painless experience.
David was incredibly gracious and helpful.
Mr Lemoine was exceptional. He helped get us everything we wanted with beat deals possible and went beyond to help us out.
Mr Lemoine is the best salesperson in Ashley.
My sales rep David was awesome. He is very knowledgeable of his job and would recommend him to anyone else.
Very knowledgeable with the products.Very hands on and helpful with our wants with new furniture.
Our sales person,StanLee, was extremely helpful finding us the perfect fit for our needs. He was very helpful, knowledgeable and courteous.
Our salesman, David, was fantastic!!!
David was excellent in all area
I am grateful for David and the manager Tiaka, they made our experince easy.
Excellent customer service, alongside a great selection of beautiful furniture at reasonable prices. Fay was a pleasure to communicate with, as well as Moe. They both made my shopping experience pleasurable. Can’t wait to enjoy my new couches.
David was wonderful. He was kind and competent. He made my buying experience very comfortable. Well done!
Everyone was really nice and friendly and helped make this an easy process. Also a bug thanks to David my salesman and the manager Sinclair!!!
David was our customer service representative while shopping at Ashley. I was searching for a new mattress, and have multiple issues. David took me back to the mattress Department and we checked out a couple different mattresses. He asked me a few questions and narrowed down the search. We found, what I hope will be my last mattress that I ever buy. I could not ask for a better more informative individual that knew their job and the particular mattress inside and out. If and when we go back to Ashley to purchase anything again, I hope that David will be there and will be able to assist us in whatever we are looking for. He went above and beyond what is usually expected from a customer service representative. Thank you David for all you did! Great job!
Chrissy was so personable, knowledgeable and all around excellent seller.
Thank you Marie for helping us. She was very helpful to us. And we were able to get what we liked.
Nancy was a great help. She gave us time to look around and answered all of questions
Calvin Harris was very helpful explaining all the details about the Pro adapt hybrid, which made me purchase with him along with the bed.
Stan Lee was a great help to me and my mother on my visit ! Full of energy and great at giving info ! Ill be back ! Thanks Stan!
David was great!! I am going to recommend him to all my friends!! Excellent customer service!!
Just finished shopping for our brand new home with the sales associate Calvin. He was so personable and understanding as we had our toddler with us. He walked us through the entire process and helped us get everything we wanted within our budget.
David was phenomenal when it came to searching for what I needed! Really appreciated the help and we’ll definitely be returning
Sales associate Marie was helpful and friendly! Great staff and beautiful show room!
Marie is the best sales associate very patient and pleasant i will definitely be shopping with her again soon🥰🥰🥰
Nancy was amazing in assisting me as well as Charity the sales manager was very helpful and understanding
Stan Lee Great service!!!
This is my 2nd time making a purchase at the Stonecrest location. Stan Lee was very helpful, patient and gave quality, pressure free customer service. I will definitely return to the Stonecrest location for future purchases.
David was amazing- patient and resourceful as we went all over the store to redecorate an entire spare room.
Great customer service from Stan Lee (Stan the boss). He was verry helpful and understanding of a budget. I will be back soon
Stan Lee better know as Stan the Man, made sure that we were taking care of. He took his time to explain and break everything down so that we know exactly what we were spending. He was patient and funny. He went over and beyond to ensure we were satisfied with our purchase. Ask for Stan the Man on you next visit.
Thanks to Stan Lee (Mr. Marvel) for the great service. He listened to my needs and showed me perfect recliner. I appreciate that he did not try to upsell me and just showed me what would work.
I came into Ashley furniture today looking for a sleeper sofa, and the welcoming greeter, Mr. Stan Lee helped me out tremendously! Stop by and ask for him!
"FROM 5 STARS TO 2 STARS REAL QUICK!" Mr. Stan Lee was doing good until......(read entire review)! Stan welcomed my mom and I as soon as we walked in. He informed us where everything was, as this was the largest store in Georgia (i.e. restrooms, etc), advised us to take a photo of anything we were interested in, hold on to it until he finds us, he then left us alone to shop (no hassle👍🏾). Sure enough he found us, I presented him with my photos. Stan took it from there. Things were good until it came time to purchase. PLEASE, PLEASE, PLEASE check and double check your receipt before you sign anything!!!! Not only did they try to charge me $1800 for a $1300 sofa I purchased, but they also tried to double my delivery fee from $179 to $299. Then tried to challenge me on why it was correct when it wasn't. They ended up having to refund $700 back to me for their error. I left the store and was long gone then I get a phone call from the lady, Tammy, who initially refunded me my money, asking me if I can come back in because my refund had, somehow been voided! 👎🏾 UNACCEPTABLE!!! So, I had to drive allllll the way back down there to get my money refunded to my card again! I will be contacting corporate about this incident! I pray this helps someone! 2 stars 🌟 🌟
EXCELLENT service and ask for Stan Lee!!!
Great experience! Stan Lee is very knowledgeable and patient. Thank you!!
The sales people went out of their way to make sure my experience was smooth and allowed me to take my time , choose what I wanted with no hassle!
I had a wonderful experience at this store today..David has great customer service skills.
Today I went into your store and Rodney had great customer service and was very helpful
Fay was wonderful. Very kind and helpful.
Lemonion was a great a helpful salesman!!! Awesome experience!!
I came in with limited time to purchase a recliner for my bedroom. Ms. Marie P was attentive, kind, helpful, and she got me in home delivery for free! I would definitely recommend Ashley Home Furniture and Ms. Marie.
They were great lemoine is the goat and Charity helped tremendously
Wonderful experience! Marie P was THE BEST salesperson ever!
Marie was great!
Absolutely great customer service
David has excellent customer service. He made my shopping experience easy.
Stan Lee was great! Knowledgeable and efficient with my purchasing needs.
Stan Lee did an excellent job on explaining the right furniture that would fix in my home by not trying to sell me something that was not going to work in my livings area based on what space I have to work with. He did find a beautiful piece that would work in my living room. Thank you for a job well done.
We had the pleasure of working with Marie Philogene. She assisted us in choosing bedroom furniture and was very knowledgeable about mattress options. She did her best in helping us get the quality we wanted and made sure we got the best price. Thank you!
Stan Lee was super helpful in making my purchase today!
Had the pleasure of working with Ms. Marie and Charity. Very good experience… they both listened to my needs and gave me a good deal.
I had an amazing experience at Ashley’s at Stonecrest. Calvin was very patient and understanding with me and worked very hard to get me what I needed. I’m super appreciative and grateful for him. Charity was also extremely helpful and hardworking and extremely friendly in servicing me. I’m glad that I met them both. Very pleasant experience.
David, was friendly and helpful.
Lemoyne is the greatest salesman ever
Ms. Marie Philogene had excellent customer service..!
Worthless customer service. Furniture was delivered incomplete and missing parts. Phone calls to the store are impossible as they never answer the phone and walk in are a waste of time because there is never anyone there to address your concerns. Call backs will not happen. Very disappointed in this location for service and do not recommend using this location.
I personally have mix feelings about my experience. Without Colett great customer service I would leave with a very bitter taste in my mouth from the experience. However because of her wonderful service I will purchase from Ashley again.
Horrible service, and they know it. But they will lie in a heart beat....
Great customer service
Beautiful showroom, and Marie was a great salesperson. She was welcoming and not pushy about anything. Great and quick experience!
It appears to be a fine store. I was not able to fine what I was looking for.
Lemoine was awesome
Greeted upon entry by David who was very helpful with my buying process. Worked out a great deal that was fair to everyone and walked away with a great quality purchase. Entire staff including store manager Mr. Sinclair were greatly accommodating.
Went to Ashley's today and met Lemonie Covan. Excellent service and he found us the best deals. Hopefully we can get back before the sale is over.
Shopping at Ashley was a pleasant and easy experience. Our sales associate, Stan Lee, greeted us with courtesy and laughter. He allowed us the time to browse without hassle, but was available immediately when we were ready for his assistance. Mr. Lee guided us through the purchasing process and even assisted us with filing a repair claim on a previous purchase. His patience and professionalism made for an excellent experience at Ashley Furniture of Stonecrest.
Marie P. Is a excellent sales person. She was very patience and we were able to get everything we wanted.
I'm trying to get in contact with the store manager! She was suppose to call me back and she hasn't. This was last week! I called on her lunch and another rep took my information. Still haven't heard from her! Can someone assist me? So frustrating! I've been dealing with this issue since Sept 2022 smh
Cheaply made funiture. My experience was very bad I had 3 delivers and all 3 delivers where missing item's to come and find out the item's where on back order and I was never informed and then once I told then to come back to pick up everything they stilled tried to charge me 400.00 for delivery fee when the mishap was on Ashley I wouldn't recommend as they are not willing to satisfy the customer. They tried to offer me a $200.00 gift card it wasn't worth keeping the item's and still had to wait to get it delivered again no thank you.
Your basic big box furniture. It was clean and well laid out. They just lacked anything unique.
David was my salesman and he was amazing in helping me with my purchase.
Chrissy Smith at Stonecrest Ashley Furniture was such a professional salesperson. She went far and beyond her call of duty to help me. If you have more people on your team like her you will have a great team. Thank you so very much again for Ms Smith very professionalism kindness and work ethics. Thank you, Ms. Barnwell
David was awesome very helpful and attentive to all my needs and how I wanted my guest to feel when they come to my home the manager was awesome as well Sinclair was also the girl because whatever David needed Sinclair assisted
Walked around the entire store, while taking a few photos. Even passed by employees who were interacting with one another. Only as I was preparing to leave, did a sales associate finally approach me to ask if someone had greeted me when I came in. She was very nice from that point moving forward. There's no excuse when the store barely had any customers that night.
Stan Lee
My sale rep Chrissy Smith was awesome and on point
Chrissy was very helpful. Great customer service.
Chrissy Has great customer service. Help and was very pleasant!
Stan was a huge help! I found exactly what I was looking for and the process was fast and smooth.
Stan went above and beyond to make my buying decision easy. Very professional, could not ask for a better sales person.
Our sales person (Marie Philogene) was awesome. Very helpful great job in getting the best deal on our Livingroom set. She made our purchase painless. We will be back.
Marie P. was amazing. She provided the best customer service and was there through every step of our purchase. Amazing!
Chrissy was amazing a great sales woman will see when i return very patient and a great interior decorator highly recommend Ask for Chrissy
Stan is excellent. He made my purchase quick, easy and it was a perfect experience.
David, my representative, was exceptionally kind and professional. I have not had such good customer service in a long time.
Stephone was very helpful throughout the entire process! He remained patient and professional and played a major role in my decision. I'm extremely satisfied!
Marie was AMAZING; she went out of her way to help me.
I appreciate the awesome service provided by Marie. She was so patient with me. This was definitely a great experience.
Marie was very pleasant and patient. Excellent customer service and willingness to help you out without any added pressure. Thank you.
Calivin is very professional, knowledgeable about what designs ties together. We came into Ashley's Stonecrest nervous and overwhlmed and we left feeling confident with our choices.
Calvin. very knowledgeable, excellent agent...
Stan Lee #TheMan Really help me out today I'm very picky woman he was patient with me and help out a lot with all my questions.....make sure you ask for Stan the Man☺️
Calvin was totally informative and knowledgeable about the features of a new set of mattress.. Go see him at the Stonecrest location.
Lemoine was a great salesman and flawlessly, quicly executed our customer experience. Thank you!
Stan Lee …..Was halpful…fast …efficient…Tha k you
Le’Moine was execellent he greeted me at the door, was patient and only showed me everything I needed! I was in and out within 30 minutes, perfect since I had the children with me. I will be back thank you !
Chrissy provide Wonderful and Excellent Services TODAY!
Stan Lee very knowledgeable of Ashley’s products and very good sales man!
Stan Lee was my helper today. He was awesome with the service and had us in and out. Thank you!!!
My parents furnished their home with Ashley so it was a must I come back. I walked in with my mom and Ms. Fay greeted us whole heartedly. I told her what I was looking for and she knew exactly where to go. Within an hour my home was furnished with an early delivery date. If you are looking for furniture this is the place to go and make sure you ask for Ms. Fay.
Went to look at a table and chairs for our home at Ashley and Fay MClaurin was very helpful and a joy to work with. She was quick and to the point. I will be back. She was very nice. I want to work with her again.
Calvin had excellent customer service and patience with us as we browsed around to purchase furniture. Explained everything in detail to help aid in our decision making process. Definitely recommend
Went in just looking for furniture, was able to purchase furniture. Had Stan as my trusted salesman very helpful a great salesman.
David was very patient and informative.
Relaxed, informative, knowledgeable! What else do you need ?? A+++
Marie P. Was of great help in finding the right products and really forthcoming in taking care of customers. She went ahead got us substantial discount on our items.
As soon as I entered the door I received such welcoming greetings and fast service. Any concerns or questions voiced were answered, leaving me feeling confident going forward with such a big purchase. I love the quality of furniture and employees here. Will definitely be back and will also recommend anyone looking for furniture. lemoine was great help!!
A great selection of quality affordable furnitures. We loved the informative but pressure free approach of the salesperson.
I honestly do not recommend the Stonecrest location. The front desk workers were not detailed on the whereabouts to pick up my furniture. I waited 38 minutes before my furniture was loaded. I was told that my furniture would be broken down yesterday, yet I get here and it’s still not broken down. They only have one guy working in the warehouse (loading dock). So therefore, I had to help with the furniture. However, I was told it’ll be loaded for me. The loader was very respectful with manors. Overall experience was a 2/10.
The staff was superb. They were extremely friendly, kind, and went above and beyond to make me and my family feel comfortable. Special thanks to David and his manager for sharing his knowledge and using his expertise to make sure I didn't regret my decision. I will definitely be going back for future purchases.
When I arrive at this Store, I was Greeted by this very Sweet Sales Lady (Chrissy). She was the Greatest of the Greatest. She had the Best Customer Service Skills ever. It was wonderful to walk in a place of Business and speak with someone with a smile on her face and very friendly. Keep smiling Chrissy and keep up the Good Work.
Worse experience ever!!!! Lied to been waiting on my furniture just to get it and it’s broken they suck at communicating and I’ve about had it with talking to these folks from India and Phillipines
Amazing customer service, he directed me to exactly what I needed and explained what they were called. Very informative.
Stan Lee was our agent and he was great. Thanks for you help.
Mr. Stan Lee was fabulous with customer service. If anyone decides to visit please ask for Mr.Lee..
Essence, she was just like the magazine. Fantastic and courteous!
Great experience! Essence greeted at the door. Told her what we wanted, she showed us a few options that met our wants. We were in and out in 30 minutes with everything we needed. Thanks!
5 stars for the amazing ESSENCE and her amazing skills … can’t wait for my premium delivery !!
Our salesperson, David, was excellent and very professional. He answered all of our questions and went above and beyond with assisting my sister and I with purchasing a living room set for mom. Great job!!!!
Great customer service Stan Lee ! We love the things we picked out and enjoyed our experience with you all 👏🏾👏🏾
Mr. Stan Lee Was An Awesome, Amazing, Professional And All Together Stand Up Salesman. I Didn’t Feel Force Nor Rushed. Will Definitely Be Back Soon
I had assistance with Fay McLaurin and she was very professional, helpful and patient with my 9 month old and I. Overall, all team members and desk managers (Chris and Keyanna) assisted with my very sleepy baby and made my experience very simple. They became a family in a matter of an hour and a half. I will be back and recommend everyone to see them.
They take good care of their customers good customer service I really like them there I buy my furniture from them all the time
Marie Philogene very helpful and gave quality customer service. She was very patient and informative. Can’t wait to enjoy our new purchase for our son’s room.
Stan lee help me and did a great job!
Stan lee
Lamone Covan was absolutely awesome. Made my shopping experience a pleasant one. Will definitely be seeing him soon for future purchases!
Great customer service from Calvin.
Never received the tables and still have not received a refund. It’s safe to say I will NEVER purchase anything from this company again. It’s been nothing but associates, management, and virtual assistants giving me the run around for months. This is totally unacceptable.
Essence was great!!!!!!
David St Surin, provided awesome service! I knew what I wanted, he walked me through the process and provided more information than I knew I needed. David was friendly and professional at the same time, making the process seamless quick and easy, Not to mention he Also greeted me at the door with a bright smile. Excellent Representative. Thanks David.
I purchased a bed here less than a year ago and have had nothing but problems with it. It’s incredibly cheaply made obviously held together by staples. We’ve had two techs come out saying they can’t fix it and to reach out to the store directly for a credit. I’ve talked to 3 different people at the store and all 3 times I was told someone from corporate would email me about a credit and after a month I still never got that email. I haven’t been able to sleep in my own bed for a month and I would think for a thousand dollar bed it would be built right. The tech that came out to our home and one of the women at the store I spoke to admitted their furniture is cheaply made. For a thousand dollars the bed frame being held together by staples is more than ridiculous. I would never recommend anyone to by any piece of furniture from this company.
I have been to Ashley furniture three times in the past year. Chris, one of the sales managers and the rest of the staff have been nothing short of amazing. I will be going back in about 6 months. The quality of the furniture and the warranties are unmatched in the area. So if you are in the market for new home or patio furniture. I would HIGHLY suggest you go there.
My initial review was one that was excellent but after the poor service I have experienced, I had no choice but to return to this platform to voice my frustrations. My initial delivery date was set for 9/10. A few days before that I received a call from Deshun in the warehouse saying that my King sized mattress priced at $799 was not in stock and that it wouldn’t arrive until 9/9, however, there is a 5 day processing period. I immediately called my salesperson to find out what was going on. Come to find out the mattress wasn’t even in stock when I purchased it. I don’t understand how a store of this magnitude will sell an item that was probably never in stock in the first place. Not only was my mattress being delayed, but the accent chair I purchased was also not in stock. The sales rep, Stan Lee, failed to mention this. I initially left a high review for him, but I am very upset at how everything is being handled, and it all started with him. Along with him not mentioning or explaining himself thoroughly, he forget to include my dining table in my initial order, which lead to me returning to the store to purchase it separately. I was provided a small compensation for this issue so that was a plus. As of today, I received another phone call from Deshun in the warehouse saying that my King sized mattress is not set to arrive in the warehouse until 9/14, and that’s just an ETA. This is inconvenience number 2. So now I had to agree on a partial delivery. I’m going to have everything delivered this Friday except my mattress and an accent chair. I spoke with Rita at this location who provided some compensation on my delivery fee. I am just over this entire experience and if I receive a third phone call saying that my mattress is not in stock, I will be returning to the store to request a full refund! Buyers, please be sure to ask if items are in stock before purchasing! I spent way too much money to not have my services rendered. Do better Ashley Furniture!
Stan Lee
Stan Lee was the best. He showed me my best options, gave me a great deal, and provided optimal service. Great experience. I highly recommend.
STAN LEE was a great advisor. He helped me with everything I needed
STAN LEEE IS THEEEE MANNNNNN!!!! Super kind and patient and efficient
Essence gave great customer service! I came for a mattress I saw online and she showed me an even better one. I will definitely be back to shop with her for furniture.
Great location, safe and excellent customer service.
Mr. Stan Lee, was amazing with helping find the perfect fit. Customer service is out of this world !
Stan Lee was awesome and very attentive to my needs upon arriving at the store and throughout my purchase
Essence was awesome … on the way to the warehouse to pick up my furniture!
I absolutely had the best experience buying my desk for college here. Essence helped me and she has the most sweetest personality ever! She gave me advice on desks and helping me find a lamp that would benefit me. Overall please go visit Essence or anybody who works here you will feel at home!
Stan Lee was an AMAZING salesperson! He really worked with me to get exactly what I needed. Also, they have a wide range of options to chose from and would recommend them to anyone.
I gave 1 star because you can't give less. Customer service here is horrible. This just happened yesterday. Me and my wife always shop around we never make a rush decision. Currently we are looking for a new mattress. When we look, we don't want or require a salesperson, until we know what we want. So we always tell anyone on the staff we are just looking. Ashley Furniture was our last stop, we have purchased from here many times in the past. When we saw what we were looking for (Tempur Pedic) and they had better prices. We started narrowing down which mattress we wanted. When the salesperson that greeted us when we came into the store came into the mattress area, and interrupted me and my wife talking, I told her we were still looking. Then she told my wife, that they don't like people coming in just look without knowing if the want buy or window shop. She just lost a sale. We left and will never return. Purchased one elsewhere.
Essence was for beyond the best!!!!!! Far too often you do not find the type of customer service she provided. Her communication, listening, and warm compassion is a plus.
Essence did very well to guide both me my grandfather.
Essence S. really helped us along each step of the way 😀
Working with Marie made my furniture buying process a breeze!
Stan Lee is the best I have ever had!
I visited Ashley Furniture today and my salesman Lemoine Covan was just amazing. He was very helpful, knowledgeable , and patient with a great sense of humor. He made my shopping experience very comfortable and easy. I will definitely be back again!
Lemoine and Chris we're great
Omg walking this amazing store with essence I found 3 lamps and a take with decor tray . Can’t wait to comeback and buy the the man den loveseat from her . The manager Chris was amazing as well
Essence helped so much with helping me find a bedroom set for college. I really appreciate her help so much.
Essence was amazing ! I can follow her around the store all day
Stephone was wonderful. He allowed us to look around at our own pace and stayed nearby(not hovering) to answer any questions we had. Ask for him when you visit.
Essence was very helpful , poliet courtesy , && friendly . The manager chris was awesome as well.
Essence is amazing! She was very patient and knowledgeable about the mattresses. As a former Ashley employee and salesperson, I don't like to be pushed to purchase. Essence did not try to force me to purchase something so she could make a higher commission. She listened and gave me exactly what I wanted. Go to Ashley at Stonecrest and ask for Essence! Update- It turned out that the information Essence gave me regarding the mattress delivery was not true. I was told that the mattress would be delivered ready to try and if I was not satisfied, I could refuse the delivery and return the mattress. Essence stated that it would be taken out at the warehouse 48 hours before delivery to allow for the mattress to fully inflate.(It's been over 10 years since I worked at Ashley and we didn't have mattresses in a box then). The mattress was rolled in plastic and the delivery driver stated that what Essence told me was not true. I was able to get a refund for the mattress and delivery, but not for the protector that I purchased and received in the store (after calling the corporate office). Although Essence appeared to be knowledgeable, it turns out that she was really lying 🤥. Ask for Harry instead!
This store is massive and the staff is very very nice and helpful. Our salesperson Essence was Theee best. I came one weekend on my own to scout furniture to show my wife, and although she knew I was not purchasing anything she was completely available and helpful the entire time. Came back a week later and she was wonderful and super helpful for our multiple purchases. If you’re looking for helpful service and nice pieces go see Essence or anyone there really.
The associates here are always so very helpful and not pushy at all. I came in and knew what I wanted and Essence ensured I got that and more!! Thanks a million
Will buy my next sofa there
I had an amazing shopping experience with Stan Lee. He was helpful and patient. Not the pushy salesman at all. He found me exactly what I was looking for and answered all my questions
Stephone Clemons - Great customer service every time; Making our shopping experience so fun and easy; Ask for him
Great salesmen, very personal able
Essence was a delight and so patient with us.
Wow my Sales Rep Essence was the best sales Rep I had in awhile. She was amazing, professional, kind, and courteous. Essence was detailed of our orders and went over and beyond to make us happy. There was no rushing on looking for furniture and made suggestions that we were happy with. 10 Star, if it was available. If anyone goes to Ashley Furniture please use her as your sales Rep. Kind Regards, SoZo Foundation
Chrissy was very helpful. I found what I was looking for 10/10
We had the sales rep, Essence, she was lovely. Helped out so much! && Very knowledgeable about their inventory and suggestions. Will gladly return for future purchases.
I received great customer service today from Essence! She was patient and very helpful! I’ll definitely be back to purchase more furniture for my home!
The Sales representative was very patient and kind with us. Excellent service!
The sales representative Mr Calvin Haris was very knowledgeable and informative about the furniture. N
This is the absolute WORST experience that I have ever experienced in my life with purchasing furniture!! The sales person was great; however great stops there. My sectional was delivered severely damages....not once but TWICE! After the second time, we demanded a refund. Ashley takes it upon themselves to automatically send another sectional. Ok we will give them another chance. The 3RD time today the sectional was damaged again!! THREE TIMES!! Ashley's don't have to ever worry about us buying furniture there AGAIN!! This beyond unacceptable!! All we wanted was the sectional we purchased and for it not to look like it was from the back of an alley!! I am angry to the point of no return!!
We came in and ordered many pieces for our newly built home and Essence was amazing! She ran around the store with our large family, and kept the items we loved saved for us to look at later. She was able to help us order many items, pick shipping dates, and find ways to make it all work. She was a great employee and person to help!
Stephone Clemons was a pleasure to work with. He has excellent customer service and was extremely patient while I was deciding. Thank you for everything. Keep up the great work.
I had a wonderful experience with Essence Snow. She was knowledgeable, personable, friendly, and courteous. She really knows what she is doing. She was real helpful throughout the whole mattress buying experience.
Essence was very courteous, professional and knowledgeable of the products. My experience was fast and friendly.
OMG!!!!! Ms.Fay and Christopher helped me with getting my first couch for my first place. Financing is the way to go guys if it’s your first time THANK YOU GUYSSSS
Just returned to Georgia after 27 years... First place I stopped after closing on my house was Ashley. Chris and Marie made me feel like a human and not a number. Family type vibes..... I would go there if you want to feel like a human and not a number . Love this place....
Stephone is an amazing salesperson. I highly recommend him and Ashley Furniture Stonecrest GA location. He provided my mother and I with the best service ever! You won't regret your visit. This store actually had available stock. Yay!!!
Great experience and service. Thank you Essence!
Stan Lee and Stephan were incredible and very knowledgeable! I got exactly what I wanted and didn’t feel like I was getting cheated.
Poor customer service
Harry Joseph started of good. But when me a my wife want to switch up on what we wanted at the last minute. His whole attitude change. He ain't even want to talk to us no more.
Great customer service Harry and Chris at Ashley furniture Lithonia Georgia took care of me I rate them a top 10
Stephane Clemons! So helpful and made me feel comfortable making my first furniture purchase !
Everything I need was there. Calvin made the process of purchasing my furniture stress free. He was awesome!
Mr Stan Lee provided me with excellent customer service he was very informative really nice and funny representative..
Essence was very informative , pleasant and extremely pleasant! Amazing customer service !
The experience was amazing and pressure free!!! Our sales rep Essence was knowledgeable, patient and easy going. My overall experience was more than a 5 star
I purchased the entire Raelyn collection bedroom suite and mattress/box spring set today. Harry and Chris was a pleasure to work with. Was in and out in less than 2 hours. Great customer service!
You have to go see Harry Joseph! Worked out a great deal…he knows the meaning of BUDGET
Stephone Clemons was a great help, he presented himself well and was overall super helpful.
Essence was amazing! She was so patient with me and my husband. We had a great time and she was very helpful walking around the entire store. We came in mainly looking for a bed and got ALL the items we needed for our new home. Thank so much Essence!
Essence had the best customer service
David was wonderful, answered every question on time, I will be happy to refer my friends to him.
Essence was amazing and extremely knowledgeable. She is a true professional and made my visit quick and easy. Give her a raise!!!!
Came into Ashley, already knew what I wanted but wanted to see the items in person. Essence (salesperson) greater me and gave me space to search. Found other items that I liked more than my online search. Essence was able to build my cart, get the delivery date scheduled and take my down payment. Bedroom done ✅ I’ll be back for more!! Great service!!
I came back to change my score from 5 to 2 stars because once you are out the door and the transaction of money has taken place, customer service falls by the wayside. 1st of all, there is no direct way to contact our store of purchase. All the numbers reroute you to some central location, making it impossible to call with concerns. 2nd, we upgraded our delivery from doorstep to full assembly, which unfortunately was not reported to the delivery team. All the numbers we have and use so not provide us with responses, so we are sitting in our home with unusable furniture. This is unacceptable.
Essence was a great salesman!!!!!
Great customer service! Will be back soon to purchase a bedroom set.
Great job
I love this location, everyone's extremely helpful. Calvin was AWESOME.
Mr Stan Lee was an amazing customer service representative, definitely went out his way to serve me and my wife and made us feel welcome, he's who you need to see.
Overall I had a great experience shopping there yesterday! Brianna was so helpful and sweet. The manager on duty (I think his name was Rick) honored all of the online promotions.
I am so appreciative of Calvin and his great customer service and also how knowledgeable and persistent he is. I recommend him to everyone who walks through the door.
Stan Lee excellent salesman patient and very courteous
Sales rep Christian was excellent !!!
Stan Lee and Shaunie were incredible to deal with! We loved working with them in the store!!
Took 5 months to deliver part of my bed set. Wrong items were ordered and delivered to my house and on top of that it was just dropped off in my house after I payed extra for delivery. Spoke with the store manager Chris and he was able to get everything situated for me. Thank you.
I wouldn’t dare shop here at Ashley furniture. When they don’t have the items in stock it takes longer to get the item. Then when you try get a refund it takes them about 8 months give a check and still haven’t received my refund check smh
Christian was great help.
Christian great salesman stone crest location
Awesome customer service ask for Calvin!!!
Listen if you want a wonderful customer service experience at this store ask for Chrissy Smith. She is AWESOME! She is very attentive, professional and nice. She really helps you find what is best for you without trying to push items on you. She is a top sales person in my book. I will be sending all my folks to her.
Very good customer service!! CHRISTIAN was extremely nice and helpful!
Christian was very helpful and professional, he gave me all the details and benefits to make my purchase great.
Calvin was great!
I had a great experience and found the sofa I wanted essence was amazing. Thanks for the assistance. Lisa
Stephone was nice enough to open doors 10 minutes early when he saw my mother-in-law and I waiting outside. He was extremely helpful and knowledgeable. We walked away with amazing furniture at a great price! Ask for Stephone! He makes magic happen! Going back next week for another piece. Ashley Furniture never dissapoints!
Stephone Clemons is a great salesperson. Very kind and helpful!
Stan Lee .. Excellent Customer Service.. Will be a returning customer..
Stan Lee is super patient, kind and customer oriented. He's very professional and an upcoming comedian. Thanks Stan!
Christian was excellent. He had great customer service and he was very knowledgeable.
Stan lee was awesome, I almost walked away but with his swift conversation I’m walking out with the sectional I LOVE!!
Ashley store in Lithonia is so AWESOME! I walked in Christian greeted me with Excellent customer service.. I came for a dining room set.. Christian wakes around with me showed me all the deals that were available. I left out with that along with a living room and bedroom set!! He is so AWESOME! If you visit Ashley go to Christian..he’s the BOMB!! The best thing was he took his time with me..THANKS CHRISTIAN!!!
Fay was awesome!
Working with Chrissy at the Stonecrest location was wonderful! I was able to shop with her regular check ins and no added pressure. Found what I wanted to refurnish my family room.
Colett Hamilton made my experience a great one. I will be back for another great shopping experience.
Stan Lee provided me exceptional service and dropped a few nuggets in the process which proved very helpful in setting up my new business.
Ask for Stan Lee !
On March 27th my husband and I found the sofa we wanted and informed Christian who had greeted us. I needed to check the measurements at home and told Christian I'd be back the next day especially since the item was in stock and could be delivered that Thursday. He asked if we’d be interested in a payment plan, which we were not as we were able to pay in full for our purchase. I came back the next day and told Christian we’d like to proceed and even browsed for more items. Christian and I chatted about how slow his day had been and as I completed my order I stated, “I hope this purchase made your slow day worth it.” He agreed it did and made sure to tell me if I had any questions or concerns that it would be best to call the store or come by in person and not call customer service for quicker assistance. He also stated that I could cancel the order any time prior to delivery, but once the item was delivered there was no way to cancel. Seems very fair to me! Less than 24 hrs later they were having a “Spring Sale” with an additional 10% off. I called the store to get the price match. I held for so long that apparently the line went to corporate customer service. Arshiana was the rep and I told her about the price change, she immediately placed me on hold and called the store to have them update the price and issue a return. She issued a case number and said I should receive an email momentarily from the store customer service. She also stated that if I wanted my refund quicker it would be best to go into the store. I received the email Arhsiana mentioned the next day from Rhea with a different case number referenced and stating that the refund could take 3-10 business days but may come sooner. However, she also stated if I would like to expedite this process to bring the original form of payment to the store and they could process it right way. After hearing Christian, Arshiana, and Rhea state that it would be best to come in the store for quicker service and there being two different case numbers, I decided to make that ride again on the Wednesday before the sofa was delivered. I believe the young lady that assisted me was Jamila. Sitting next to her was Rhea who agreed she’d emailed me earlier. However, another woman who looked to be a little older than them sat behind them munching on something and said to them I couldn’t get the price match until Saturday. They then stated the same thing to me as if I couldn’t hear their conversation. Well, that didn’t make any sense to me, and I asked why Rhea’s email stated to come in the store for expedited service. The older of the three said that’s what would have to happen, and I’d have to wait until after delivery. Once again, that didn’t make sense, so I asked for a complete refund. I’d prefer my two thousand plus over the two hundred if these are the issues I’m going to have. She said that was fine and instructed the young lady to process it. In my opinion she informed them of this because she thought I was on the payment/finance plan. In their words, this would be a “hit” to Christian, so the older of the three called Christian over but went and met him to discuss. Less than five minutes later she was back and once again directing the young ladies like I could not hear their conversation. Christian apparently instructed her to do the price change and give me an additional $100 off. Jamila reiterated that statement and I declined. I don’t understand how something that could not be done less than five minutes prior could now be done with an additional discount. The lack of customer service and assumption made me not want to do business in the store. Christian never came over to greet me again and walked past me twice while they completed the return. I can say Jamila was kind while speaking but the young lady with the faux dreads and light eyes started this issue and Christian solidified it for me. Poor customer service caused the issue but I was able to order my sofa online for $500 less than in the store.
During my visit with my family Christian made it a breeze we didn’t feel pressured what so ever even tho this was a big purchase I definitely recommend Ashley home store and Christian as an assistant.
Essence was amazing ! She was a big help with furnishing my new home
Stan Lee was hilarious but also extremely helpful and attentive. He had me sold when I entered the building. His knowledge of the furniture was unmatched. Thank you Stan Lee!!!!!
Great customer service.
Disappointment is the best word to describe my experience. The Sales Agent was amazing. Unfortunately, he couldn't complete the sales transaction. Made a purchase in February and was told that delivery would be in 2 weeks, the 1st weekend in March. The last thing we were told was that delivery would be in May. Needless to say we canceled the order. I don't think that I will be shopping there anytime soon.
Poor excuse for customer service. Some short kind of heavy set lady with braids down her back gonna walk past me and say she don't know what I'm doing there. For one Im a customer and number two I am there to look at and or purchase furniture. She needs to keep her negative comments to her self. I could have been corporate and or just had a bad day and for her to say that just made my day bad and made my experience horrible. Hopefully management can speak with her about not being rude to customers that walk in. Are you kidding me?!?!. I see why people shop online but at this point I'm not dealing with this company at all period point blank.
Great experience thanks Marie and Chris for everything! Will definitely go back, very professional. The process was smooth and welcoming.
Nice furniture, lots to choose from and sales assistant was very helpful.
Expensive for the quality. Stock is a real issue, as most items I was looking at were about 4 to 8 weeks out at the earliest. Staff is helpful, but not essential as they aren't really trained as designers.
Very good customer service there Stan Lee was very helpful and got me what I wanted will return! Everyone there was so nice great team at Ashley Furniture ☺️
Chris was great in helping me find a sofa. She listened to what I was looking for and found the perfect sofa!
It was ok. A lot has changed since the pandemic
Customer service is good to a certain extent. All they worry about in the store is about getting your money and then have you waiting for your items over month and don't even call you to update you. They provide with all this dream about it going to look beautiful once it arrive to your house but don't understand the inconvenience to the customer. Communication plays a big part of customer service but the store doesn't see that is important. I have also learn when they have your items schedule to deliver on a certain date and if someone else has a date before your. Ashley Furniture will pull from your order to fulfill that order and put your order and back order and just continue to tell you sorry and not understand that they are putting in awkward situation after they Ashley Furniture told you that your item is in stock and we have it schedule for delivery. They basically dont care about the customer. It is basically first come, first serve. Your date is earlier than someone else date then your items is gone with no update to your order until you realize that the date you was inform has pass. Poor customer service. And all they constantly say is sorry like that change anything
Stan Lee was an excellent salesperson. He was very welcoming and a go getter. I walked in wanting only two items buy was blessed with 5 ir more items which was all in my favor. He us the Best!
I first arrived at the store 3 minutes before closing as the store hours were changed due to the holiday. The sales rep did not refuse to let me in. Stephon was professional and patient walking me through the store. I returned the following day and made my purchase. Again Stephon helped and even sketched out my room design to help me in the selection process. I can’t wait for my sectional to arrive. I HIGHLY recommend this location and speak to Stephon. You will be glad you did, I know I am
Staff helped us find the right sofa after going to 5 other furniture stores. Reasonable prices and extended warranty available to be added. Pretty easy transaction
This my third purchase and each time I have been taken advantage of..first I bought mattress, I was approved for &2,000. The only mattress she showed me was $2,000., I asked about the advertised sale ones and was told “you don’t wanna see those.. 2nd time pretty much the same scenario.. now this third purchase was for bedroom set for my 11 year old grandson..the bed was on sale for $449.00 and the mattress was $599.00, after taxes, she quoted me a price of $2800.00 luckily my daughter was with me and called her out.. she had overcharged me by a thousand dollars 💵
I used to love Ashley’s, but the Stonecrest location is by far the worst. I will never shop at Ashley’s again do the horrible customer service and the extreme delay with my order. Not only was my order delayed, they shipped 2 different orders out to me wrong. They also told told me my order was in the warehouse and I still have no order since August. They kept saying it would be delivered out next week and it’s been about 10 weekend since so I just canceled my whole order. I refused to me treated with disrespect. NEVER AGAIN.
Ordered a chair and a mattress base and delivery service was horrible.....they rescheduled once and then when they tried to give me a new date that I couldn't make they wanted to charge me....if that wasn't bad enough the phone rep was horrible she didn't care at all...she should not be on the phones for this company because she is not professional or helpful....
Customer service goes a long way with me!! From the moment that I walked into the store Christian (Sales associate) greet was very warm and welcoming. I was having a conversation with my son about furniture and Chris (the manger) stepped in as well to give his expertise. Between the two they made sure I received everything I needed and then some on top of receiving a discount for being a nurse 👩🏾⚕️. I live 5 mins away from an Ashley’s store here in Snellville but the customer service that I received at the StoneCrest branch will keep me driving 20 mins in the opposite direction. 🙌🏾 Thank you both for all that you do! 🙏🏾
Great experience found what I needed good price also. Very nice sales person. Thank you
Worst furniture buying experience Ive ever had. Entire staff was incompetent and dishonest with their sales practices . Additionally they wouldnt refund my money after delivering cracked furniture. I will buy furniture from Walmart before ever met her in this store again
We were greeted warmly at the front door and given individualized attention throughout the tour. We found exactly what we wanted. It was in stock and can be delivered within our time frame.
Great experience at Ashley’s Home store In stone Crest. Nice selection of furniture and Accessories.My salesperson Stephon was knowledgeable, helpful and professional giving great suggestions while being very patient. He explained everything and made the process easy and efficient. Chris the manger was also very helpful. I'm very happy with my purchase and experience at this store.
Dealing with this location and company as a whole has been pure hell! No one knows what they’re doing or what they’re store policy is. The store is literally ran by a big group of incompetent people. I paid for a couch that I never received, it took over a month to receive my refund in whole. I had to visit the location several times and call millions of times begging for answers. Every time I spoke with them I was told something different. I was constantly inconvenienced and given the run around. I have never experienced anything like this when dealing with an established company. When I’d call trying to figure out what’s going on they’d have an attitude as if I’m bothering them. I very rarely take time to criticize anything or anyone however because my experience was so horrible I will be going above and beyond to expose the awful treatment. Just don’t even waste your time !
They have some good deals, be sure to do your research though. Online and store have separate prices and they claim not to be aware of... and they price match
Service was great. Collet I think that was her name was a great representative.
I wait several months for this piece and It came with dents , scratches, the delivery guy didn’t put the handles and the door is falling down , not fair
The service provided are TERRIBLE! I ordered furniture at the beginning of August 2021, and keep getting push back dates of the delivery. It is now end of October 2021 and my delivery dates has change more times than I can count; now its January 2022. I believe my ordered item are sold to first come cash buyers which pushes my items back for re-order. Ashley's DO NOT provided communication and the stores DOES NOT answer their phone. I would have to go to the store just find out what is going on with my order. When you call Ashley Store at Stonecrest, the call goes to Ashley's Call Center and they don't half of what is going on. NO more Ashley for me!!!
Terrible sale prices! Not impressed by their furniture selections.
We had a very wonderful experience. The salesman that helped us made it possible for us to shop. My wife has trouble walking so he gave us a wheelchair. He was curtious and very informative. And he helped us find the right chair that we needed.
Horrible customer service.
We worked with Nakira who was just incredible - had a few items we were looking to purchase and received an amazing deal in our bundle. 10/10 would come back
Overall solid experience, my rep Stephone was professional and efficient and ensured that all of my needs were met.
Beautiful furniture
Multiple delays despite comfirming availability and delivery date at time on purchase. still no furniture. Poor customer service. No one answers the phone. 30 minute wait for customer service.
My purchasing experience with Justin was amazing, Justin was beyond helpful and extremely attentive to customer needs. Justin demonstrated excellent customer service skills!!!
The delivery was great, but they sent the wrong merchandise!
Great sales associates. Selection seems to be limited.
Bad experience at this location. From the sales associate, Chrissy, to the manager, Bre Waddell, to the delivery drivers incorrectly installing my sectional and having to wait over a month to get it resolved.. just all around horrible customer service. If you have to go into this store, I would suggest just browsing and purchasing what you like online.
My family I were looking for the perfect sectional and our Sales Associate Ms Smith was so helpful. We had a great experience.
I had a great experience with sale woman Marie, her service was professional and knowledgeable about the items I wanted to purchase, she made me and feel great about our purchase, then a friend of mine purchase a new bed and also was happy with her. Now the delivery was horrible, the movers unpacked the cargo boxes with wood on the boxes, inside my home not outdoors like I know they where train to do and damage my livingroom floors plus had all the debree, with sweat on the floor for me to clean up. the workers wouldn't assemble my hard ware on my dresser or my bench, one worker was sweating like pouring water on my floors and stairs, it was difficult for me to do all that cleaning at my age. One worker said that they except tips and when I sad I wasn't aware of tips that I didn't have cash he said he except cash app or credit card. I did reported this to Ashley store and corporate office today still waiting for someone to call me. My friend also had horrible experience with the delivery but she didn't want to fight. Ashley should retrained driver's on their duties when they delivery furniture to customers home.
Mr. J.Williams Was The Upmost professional Person I Have Talk With In Some Time While Shopping..He Made Us Feel So Relaxed As We Tried To Reach A Decision.. Ashley Has Nice Furniture! But, Customer Service Make It Even Better To Shop.. Thanks Mr Williams For A Great Experience..
This visit was smooth. The employees were helpful. Although order placed beginning of April is still unavailable
The most amazing Furniture experience since I've been here in Georgia. I did not find what I was looking for but I will definitely be back cuz there's way more to get.
If I could give 0 stars I would. BUYER BEWARE!!! I have been calling the Lithonia store for several days and no one EVER answers the phone. I purchased furniture in June that I still have not received after two different delivery dates have been promised to me. If I can't get anyone to respond back to me I'm going to the BBB. This is ridiculous. You have my money but refuse to provide even the most basic customer service. I am thoroughly disappointed with my experience. Once I get my refund issue you can guarantee I will NEVER shop here again!
very nice and friendly staff. Stan Lee was very patient with us and did everything he could to make sure that our needs were met.
Calvin was a great sales rep! Answered all questions and was very pleasant, courteous and professional. I found what I wanted in less than an hour and the experience was great. I would shop at this location anytime
Nice doing business with them
Large selection of merchandise. The staff was very helpful and friendly
I LOVE this place!!! They have great furniture at great prices!!! Delivery was seamlessly and the drivers went the Xtra mile!!!
Calvin took very good care of us today! All of the employees at the Stonecrest location were nice as well. Calvin took his time and broke down all details in our order from the couch to the delivery. We love our Kestrel couch! It’s so comfortable! I will definitely come back to this location to get more furniture pieces soon!
This is my second & third purchase at this location. Staff is friendly. Not pushy at all! I really enjoyed the service. I wasn't forced to buy anything out of my budget. They were respectable and listened to what I wanted. All together I have purchased a Sectional, 2 beds, a mattress and box spring. I have had 2 different sales associates and each time I was pleased with the service.
I was waited on by a lovely woman named Marie, who greeted me at the door. I knew what I was looking for, so she took me directly to it. She answered all of my questions and made to sale simple and quick. Would definitely go back if I needed anything else.
The sales person chrissy was very unprofessional. In the middle of me selecting my purchases she left me to go take care of other customers. When I finally went to pay for my stuff she logged out of my transaction to take care of another customer before finishing up with me. On top of that she was very dishonest by adding warranties to my purchase without giving me the option.
Exceptional customer service.. From the time I entered the store.. Ms. Marie is so so pleasant. Artimus was awesome!! Both of them I’d give 100 stars if I could. No pressure in making a purchase. Very welcoming and helpful!! I am beyond satisfied and pleased with my purchase and service!!
The staff is very friendly. I would recommend them to anyone.
Rep was a little all over the place but other then that they very friendly
Pretty good customer service! Mr. Quick is a cool guy.
You had to Wait a month or more to get your delivery
A down right nightmare. This review is not for the Stonecrest location but for the customer service over the ph. I purchase my counter top table during the peek of COVID 19 May 2020. There was a crack that I notice and I reached out for a tech to come to the home. It appears that the over the phone rep merged my info with another customer. I waited for hours for the tech to come to my home and he finally did. He stated that he called but no one answered but still came. Glad he did, bc the number he was given does not belong to me but the other customer. He stated that he was going to put in a request for a replacement. That never happen, I went to the store and they directed me back to the call center. I have spoke with more than 5 reps and still no resolution. They still have my address and contact # merge with a customer who lives 60 miles away from my location. Was informed a tech would come out on 6/9 that never happened. Then was told that a tech would be out 6/18 and will contact me prior to coming out. I asked to confirm the contact info and yet again there was the WRONG INFO. HOW MANY TIMES DOES SOMEONE HAVE TO SAY THAT IS NOT MY INFO. I JUST WANT MY TABLE FIXED. Update 7/1/21- A technician finally came out to my home last Friday. He stated that my table has to be replaced and that I should hear from someone to schedule a replacement. If I do not hear from someone to call the store or customer service. I waited till today to make sure that the tech notes were in the system. I have been trying to speak to someone and I have been hung up on 2 times, placed on hold and transferred to complete a survey on my cst svc experience. Again this has been a nightmare. The fact someone from Ashley Furniture left a comment on my review but failed to help resolve my issue speaks volumes. Issue still not resolved!!!!!
My sales rep Faye was amazing and very patient in helping my boyfriend and I get our dream bed!
The customer service here is hands down the worst! I am having the hardest time with the delivery date and no one EVER answers the phone at the store! It always transfers you to some customer service line which will not help you at all!! I wish there was someone that I could speak with that can help me but for now, I will never shop there again, and I will not recommend ANYONE to shop there either!!
This particular store is unprofessional and untrustworthy. I made a purchase on the 28th with Drew (after walking around for more than 30 mins without even a greeting from anyone else). Unfortunately, I had to cancel on May 9th (did that with an online agent, because I live far from the store), because my living situation fell through. They didn’t actually cancel my order until May 12th, which I found out through another online agent I contacted on May 15th (because still no refund or communication). Then reached out to another online agent on May 23rd, she was no help at all, said if I wanted anything to be done, I needed to contact the store (but oh wait, I thought it was already canceled). Anyway.. I finally get in touch with the store, May 24th, and after calling 10 times back to back.. someone finally picks up. She told me she would send a refund request and that I’d be refunded in 5-7 business (I’ve heard this about 3 times now by 3 different people). I’m tired of dealing with them at this point. So I reported fraud, because you’re holding 7k of my money and I have no product and I’ve communicated several times that I needed to cancel. Just want to let you guys know.. you don’t want to make this legal. Do not shop with this store or this company.. it’s all about one thing in the end for them, getting your money. Disgusted.
My shopping experience with the Ashley HomeStore in the Stonecrest Mall Area was EXCEPTIONAL!! I'm not big with online shopping and like to see things in person before I purchase them. Even in the store I was offered GREAT SAVINGS!! The Customer Service at this location was WONDERFUL!! My sales rep, Calvin Harris, was PHENOMENAL!! He was patient, took time to work with me, and did not bounce between other customers while I was making decisions and purchasing items. I shopped years ago at Ashley HomeStore in the Southlake Area and it was a good experience. So I decided to return and went to the store closest to me. I am glad I did. My next furniture shopping experience will be with Ashley HomeStore.
Could not get help. Store short staffed. Went to Rooms to Go. Got help and spent $3k. Do better Asley Furniture
Purchased went smooth , with Khdajaha today , she was very professional .
Great service, great Memorial Day sale. I purchased a sectional and other home decor items.
My sales person Chrissy Smith was a great sales person and who I would want to deal with every time I come to Ashley’s.
The buying experience was easy, painless, and quick. The staff that manned the phones were a joy to work with and very knowledgeable. I would give them ten stars.
Stan Lee was very helpful, he went out of his way to make my Mother’s Day special and my first purchase with Ashley Furniture one I can never forget! Give that man a raise! 🙏🏽💙
Thanks for an awesome experience Ashley homestore. My elderly grandfather loves his new seat.
Management was very nice after an associate charged me for an item other than what we discussed for an amount higher than what he quoted. However, after long hour of refund, credit, refund, change to the correct item, then finally getting it right at a store rate, I felt I should have received more of a discount for the entire fiasco over a singe queen hybrid mattress. I never should have had to sit and wait and wait for so long without some sort of additional compensation.
Have to wait to long on my furniture Rugs are to high Sales rep was great STILL I AM NOT HAPPY THAT I HAVE TO WAIT SO LONG FOR DELIVERY
People nice and helpful, but decided on Havertys for better quality furniture.
Omg excellent trip to the furniture store today every was nice Stan Lee was patient and worked hard to please me and make sure I got value as well. Can't wait to get my King in my house. Happy customer
Friendly helpful nice furniture
Excellent service!
Bre Waddell is so unprofessional , I will be calling corporate on her. I had a situation where at this location, someone gave away my furniture to another customer and I ask what happened . Bree handle the situation horrible . Her body language and demeanor was uncaring, unapologetic and offensive . I can’t believe that she is a manager and she needs more training .
THE ONLY REASON I AM GIVING ONE STAR IS SO THAT I CAN POST THIS REVIEW !WILL NEVER BUY ANYTHING FROM ASHLEY EVER AGAIN!!!!! THE CUSTOMER SERVICE IS BEYOND HORRIBLE!!!!!!!!!!! ME AND MY MOTHER MADE A PURHCASE BACK IN JANUARY ... SPENDING WELL OVER 2,000 WITH THIS STORE . WE RECIEVED A DELIERY DATE OF THAT FOLLWING MONDAY . I TOOK OFF WORK WAITED ALL DAY FOR THE DELIVERY, ONLY TO BE TOLD THAT ALLL OF OUR ITEMS WERE ON BACK ORDER AND WOUD NOT BE DELIVERED UNTI MARCH!!!!!!!!!!! MARCH CAME... WE WERE GIVEN A SECOND DELIVERY DATE OF MARCH 23. THIS TIME MY MOTHERR TOOK OFF..... WAITED ALL DAY AND AGAIN NO DELIVERY ... SHE CALLED , WAS PLACE ON HOLD FOR A HOUR AND WS TOLD THEY ATTEMPTED TO DELVER BUT NO ONE ASNWERED THE PHONE . UPON INVESTIGATION THEY HAD ENTERED THE WRONG TELEPHONE NUMBER . AT THIS POINT MY MOTHER WAS OUTRAGED AND CANCELD HER ORDER AND REQUSTED A REFUND. I UNFORTUENTLY HAD ALREADY GIVEN MU BED ROOM SET AWAY AND HAD NO CHOICE TO BE AT THE MERCY OF THEIR INCOMPETENCE . I WENT INTO TH STORE TO SPEAK WITH A MANAGER AND WAS TOLD FOR A THIRD TIME THAT MY ITEMS WOULD BE DELIVERED IN APRIL 2ND !!!!! I TOKK OFF WORK AMD FOR THE THRID TIME NO DELIVERY ... I THEN CONTACTED COOPERATE OFFICE AND WAS TOLD SOMEONE WOULD CALL ME BACK ABOUT ME DELIVERY . NEELDEES TO SAY NO ONE FROM THEIR COOPERATE OFFICE NEVER CALLED ME BACK AND I DIDN NOT RECIVE MY BED ROOM SET UNIT APRL 3RD . AGAIN, I WIL NEVER BUY ANTHING ELSE FROM HERE AND WOULD NOT RECOMMEND ANY ONE ELSE DID DO SO EITHER. ONE OF THE MOST AGGRIVATING AND UNRPOFESSIONAL EXPERIENCE OF MY LIFE !!!!!!! RUN AWAY FROM THIS STORE!!!!!!!!
Went to this store to purchase the Realyn Collection upholstered set. Was in love with this set. Bought it, was delivered 2 days later. Later that night I realized the bottom drawer was broken and would not open. Called customer service and they ordered a part. Few hours later realized a gash on the side of the chest dressor. Within a few hours of having the furniture my son has busted both his thighs on the ends of the footboard., about 20 mins later I did the same thing. 4 days of having this furniture my thighs look like I have been beaten and so sore from Bumping into them. All the drawers pop back open after closing them even when u shut them firmly.. This is a constant reminder of what a huge mistake this purchase was.We will be buying fromThis store again
Stan Lee was our in store sales associate......he was awesome. He was very professional, patient and knowledgeable. Great job Stan!
Excellent shopping experience!My salesman greated us and the door, let us look around and was helpful when we made a decision. He didn't follow us around, just let us enjoy our shopping experience.
Ashley Furniture is horrible and it's customer service is even worse! You can never speak to a live representative, and your delivery date is just that....a date! Meaning you may or may not receive your items on the said date. Horrible in all aspects! I will never shop there company again! Zero stars for me, but because I cant submit this form...I was forced to give 1
I had Shanu as a sales rep. He was very professional and plan on recommending all of my friends and family to him. He was very courteous of my time, respectful of my wife and truly made us feel at home. Few weeks ago I went to the competitors and I didnt feel the feelings I felt at Ashley. Shanu is a blessing to Ashley was a great blessing to us as well. Thank you Ashley!
Update 4/1/2020: issue first reported to Ashley over 2 months ago finally resolved with replacement item sent to me. Status from 3/27. From this issue reported almost 3 months ago, Ashley sent a technician to my home and they verified what you see in the picture that the product is indeed damaged. Then he left. Still unresolved with damaged furniture still at my home. Full Review: I’ve ordered a few items from Ashley and honestly I don’t know why I keep giving this store the benefit of the doubt because this is my second bad experience with receiving damaged merchandise. Well that stops now! My most recent purchase was for a bench to go at the foot of my bed. Loved it in store, but when it was delivered to my home, it was damaged. You can see in the pictures that I didn’t even take the item out of the box after noticing the wood being split. Well it’s been over 3 weeks since I’ve reported this issue to Ashley and they still haven’t replaced the item. I’ve visited the store twice and made 3 phone calls including one to corporate and still no resolution. Obviously they have permanently lost my business since I am stuck with an item that I can’t even use. Horrible customer service! I get having an issue from time to time - no company will be perfect, but Ashley fails because of them not making the situation right. So buyers beware!
Don’t pick up the phone when calling waited over an hour how y’all expect to make business if you don’t pick up the phone
Good Services
Beautiful 😍 Wonderful Staff.
Terrible experience with their delivery windows and having our order be delayed by 8 weeks when we were told in store they in stock. Now waiting 2 months for them to process a refund of over $1500 and I've called 5 times now to be told the same thing that it's pending. Will never buy from or do business with Ashley ever again. Don't spend a dime here.
Good deals
Let start out by saying that I never thought I would come back to Ashley’s furniture at Stonecrest after a previous horrible experience. We really needed to upgrade the mattresses in our Master Bedroom, so my husband said let’s stop by and see what we like before we make a purchase online. We enter the building and Stan Lee greeted us with a level of sincerity that was somewhat pleasing. So pleasing that I didn’t realize that he followed us to the mattress showroom. He asked a few questions and before I knew it, he helped us make a decision. We went up front to checkout with Shauntae and the service was synonymous. I offer my appreciation to the manager of this team and hope you celebrate the greatness in your building every day. Mr. and Mrs. Christopher Moore
Miss. Christy is an excellent sales person . She thorough knows her job and how to make sure that the customers understand every aspect on how the financing process works in purchasing furniture.
Took them 4 months to get my order right
Product was ok...but very unreliable delivery. Bought a bed and mattress bed was delivered late without the mattress. Ended up having to cancel mattress order. Very disappointed.
On Friday 01/15/2021 I decided to visit this store to make a purchase or finance furniture. I ended up financing a mattress with a plan to pay 90 days same as cash. During the verification process the individual looked at my ID and suggested that I update it... I then retorted that during the time I took that photo I was a nursing student and sleep was 0 to none... I offered to show additional ID however it was stated me that it was not required (very telling). After checking out and rendering a partial payment I was given my delivery date and sent on my way. At approx 06:30pm I received an email from the sales associate (Stanley Lee) stating that before my delivery was placed on hold as I needed to have an updated ID with a matching picture (this indicated to me that they were insinuating that I stole someone else’s Identification). As I called the location they informed me that they conveniently just got a new system that requires further ID. I chose to reply to the email with pictures of my name badges etc indicating that I am who I say I am. What I did not notice at the time that something personal in the picture that belongs to my boyfriend was in the picture partially. The very next day I made my way back to the store to provide every last item that they needed for the conveniently new ID system they received. At the door the sales associate (Stanley Lee) informed me that the delivery was still on after he showed his boss the information I sent. I then informed him that I wanted to be sure to provide all my information as they were attempting to accuse me of identify theft. He then replied and stated that I must admit I look like an old man in that picture which confirmed my suspicion that I was being discriminated against disrespected to the highest power as other shoppers could over hear him. Once we reached the verification section he stated to the young lady “I was telling him that he looked like an old man in that license picture”. He then looked at me and pulled up the email where I replied and zoomed in on the personal item in the picture (all the shoppers and everyone else around could see this). He also stated to me Everyone was talking about it and discussing it. I then just gave them the information they needed and got out of there as I had never been so humiliated, disrespected and embarrassed in my 31 years of living. What makes it even worse is that we are the same race! I pray that you all do not have this same or a similar experience with this establishment.
Love the quality and selection of furniture.
I received my bedroom set damaged and the mattress was damaged. The delivery person called and we set appointment. On day of appointment, no one showed up and when I called I was told they rescheduled appointment. I would have been nice to know. Ashley need a follow up call or the sales person need a courtesy call. Update: a rep finally came to my home. He said the set up of my bedroom set was poorly done, he semi fixed the damaged head board and basically said I am s**t out of look with the damaged mattress. Shame on you Ashley Furniture Lithonia location
Amazing customer service and furniture
Nice
I will never order from this store again. I have been waiting for a refund to post to my account since I received a phone call saying my order was canceled on November 21. I canceled the order before then and I finally received the call on the 21st. I came in person to the store on the 29th and was told that the order was officially canceled then. After still not receiving the refund, I called customer service the week before last and they said it was officially processed Dec. 3 and that I could expect the refund by the 14th at the latest. Here is it Dec. 15 and I still have not received the refund. It has been nearly a month when it was supposed to be 5-7 business days. Calling to get in touch with the store is nearly impossible. Each time I call, I am routed to the national customer service line because the store never answered. I love Ashley Furniture, but now I see that I cannot order from the StoneCrest location again.
Do NOT buy anything from here! It is a scam!!!! I bought 2 mattresses and a bed frame, the order came 3 weeks after when it was suppose to come! They didn’t give me a receipt and when my bill came, the total on the bill was higher than the total! Overall, a horrible experience and never coming back
Stan Lee was an AMAZING salesman! He helped me find the perfect dining room set. He’s a miracle worker! Go see him!
Stan Lee was my superhero today! Very professional, he was informative, and gave excellent customer service. Ask for him by name!!
Absolutely amazing service from Stan Lee. Very knowledgeable and committed! Thanks Stonecrest Ashley’s!!!
Love it, love it, love it. Forgive me if I've forgotten your name. I'm thinking Chrissy, or Chassy. The young lady was very very helpful and patient. My store was American Signature Furniture but not anymore. Thanks again for your excellent service.
I went to Ashley with a friend she was approved for in store second level credit I didn't like the process but to each his own.
Sales price is good
The worst furniture buying experience l ever had in my life & I'm 60 years old!!! I purchased a TV console & sofa. When they delivered the items, 1 of the legs on the TV console somehow got broken. When l reported it, their response to me was that I broke it... l haven't shopped there since & never will!!!
Broad selection, great sales & awesome customer service!
Came to buy furniture and first greeted by a man who identified himself as not a pushy salesman. Yet he was. In the fist 2 minutes I receveied insulting comments because I didn't want to give my name. I have no idea how this store has any good reviews other than they pay for them.
Low quality high prices
This is the worst furniture store, I wanted to give a minis 0, But it will not allow. They tell you anything to get your money, They have no clue of when your furniture will be delivered, I was texting on line, Suddenly the customer service rep, just stop texting. I called, No one ever picked up. But I will be going inside the store for my refund. Customer service is the worst.
Very sorry Management and Customer Service especially at Stonecrest 🤨🤨..
This company is horrible the customer service is the worst you have to call over and over before you get someone and when you do either they hang up or tell you that your furniture will be arriving one time waiting they don’t show up when you call they make promises you get the same out come you have to call over and over to receive your furniture. The customer service be telling you something on the phone but put nothing in the notes they lie to customer I would advise not to buy from them
Lemoine went above and beyond in giving me the best deals.
I'm so upset 😡 I came in last week and picked out my bedroom set which they said was In stock and would be delivered to me on The 29th wich was yesterday, but today they came to deliver ot and everything was all wrong besides the headboard! The movers broke down my old headboard and left my mattress on the floor so I rusj to the store to say all the pieces were incorrect and if it can be delivered tomorrow.. so I. At Ashley's now.and they are telling me I can't have my things until another month from now I will be on the FLOOR WITH NO FURNITURE NOWHERE TO PUT MY CLOTHES SINCE I OREDRED TWO DRESSERS BECAUSE I JUST MOVED IN. HOW DO I KNOW AFTER WAITING ANOTHER DARN MONTH IT WONT STILL BE INCORRECT??? NOW IM WITHOUT ANY BEDROOM FURNITURE UNTIL FREAKING NOVEMBER!! I HATE IT I WANT MY BEDROOM FURNITURE AND I SHOULD HABE RECEIVED A DISCOUNT FOR ALL OF THIS! ☹ included is the FURNITURE I requested however all I have is a headboard and I put down 300 dollars and they have the nerve to still try and take the payments and I have no FURNITURE
Shanu Vazhathil is the best sales rep I've worked with. I am a realtor and I know what great overall experience is.
Chrissy is amazing! Patient, knowledgeable and customer service is aboveboard. Thanks for helping me! We’ll be back.
If I could give them no stars I would. I ordered 2 couch pieces and they gave me a delivery date knowing that my furniture would not be in. At this point I have gotten 3 delivery dates and my furniture still has not showed up, mind you I ordered my stuff weeks ago. I called and told them I would just go to there Wearhouse and pick my items up they gave me a date to go get it when I go my furniture is not in the Wearhouse but they claim they tried to deliver it over the weekend, if that’s the case how is my furniture not In the Wearhouse now I’m sitting in my home with no living room set because they keep beating around the bush taking me in circles.I WOULD NOT RECOMMEND ASHLEYS TO ANYBODY
The Service was great Drew was outstanding
Efficient, courteous, fast
I had a great furniture shopping experience at Ashley. Crystal was extremely helpful, she let me shop at my leisure, and made herself available when I needed her. I found a lot of stylish, yet affordable furniture. I will definitely be back!
This has been the WORST EXPERIENCE EVER. Signed my contract 6/2. Was told my sectional would be delivered the end of June b/c it was on back order....cool. End of the month arrived no furniture. I understand delays due to the pandemic. But I did receive my furniture until Aug 11. I was given an amount that was owed on the furniture. Went to pay it off ....I have an additional 200 amount added talking about taxes. To make matters worst they couldn’t even find my paper work. Never again!!!!!
The customer service was great and they were well informed in helping me out with a great selection
I bought bed room set for kids, it is my worst experience, customer service is so worst not single one , I talked to three people, they keep us on hold and forget, I don’t want to give them star. I never recommend to anyone
Worst experience with this Ashley’s. Made a purchase on 8/29 was told delivery would be 9/1. No delivery was made after calling was told product not in warehouse and won’t be in until 10/29. When I called no remorse the rep was like, ma’am you can just come in and chose something that is in stock. I only gave one star because I could not give less, they deserve no star.
Alishia and I ordered a leather recliner that has all power controls, wireless phone charger and speakers installed in both sides of it with volume controls and more in the left arm rest. We are excited! We also got a new computer desk to replace the old one. Ashley Home Store has a wide variety and large inventory to choose from and we looked for several hours. Couldn't get everything we liked today but we are going to go back very soon ! CHECK THIS PLACE OUT ! WE THINK YOU WILL LIKE IT TOO.
Great service
There appeared to be a good number of employees but I literally had to call while sitting in the store to get service.
The employees here are so awesome, friendly, and knowledgeable! Thanks so much for all your help, Calvin!
Shaun Shaun Shaun
Couldn't get enough, . I can stay in this store for hours
Worst CUSTOMER SERVICE EVER.
Great furniture, horrible in store experience.
First I paid $2100 for a bedroom set that was suppose to arrive on july 30 I notice it never came then I went to the store to see why didn’t it come only to find out that they put it under someone else’s name and address luckily they did not confirm the delivery so it was sent back to the warehouse then they lost it in the warehouse so I had to wait for another delivery date then when they finally delivered it they did not set the bed up right I had pieces to my bed left on my wall my draw was cracked and my bed is sunk in which is causing me to have back problems this was over all a horrible experience and I will never shop here ever again and I recommend no one else to do so
Went there with my daughter to buy a bed and mattress. Calvin Harris was super helpful, knowledgeable and paitient. Would visit and recommend! Thank you Calvin and Ashley my daughter is happy.
Great service and experience! Outstanding service by the new manager Samantha. She was knowledgeable, personable, and very professional. Also to the sales perseon Maria P. from New York. She provided great customer service and explained everything in detail !
Erica was the best! Even though they are short staff she managed to help us and other guest. She needs a raise !!
I returned a call from the corporate office concerning my delivery date being postponed because my order couldn't be completely fulfilled. After several unsuccessful attempts at locating my account using the very same number they called me on, I was transferred to the Stonecrest Ga store where I made my purchase. The store manager was able to pull my order up immediately using my phone number. She noticed her store had the furniture piece that caused my order to be rescheduled and added it to my order so I can keep my original delivery date. That type of proactive customer service is what inspires repeat business!
Can you tell me to purchase at this location where a gentleman helped me, I told him what I was looking for and what my budget was after I went to the store find what I wanted I saw the bed that came with the box spring and he told me that I didn’t need a box spring after having two separate deliveries both delivery person told me that I need a box springs and his bed was supposed to be a present for my daughter. I felt this individual lie to me and misled me when I called the store the young lady that I spoke with made it seem like it was my fault for not knowing what I wanted. I would recommend no one go to the store because individual there i’m more concerned about making a sale then helping the client or helping the customer make the right choice for them I will definitely start a petition to boycott the store so this store can’t understand what it feels like to lose customers are not treating them with honesty and respect that every customer deserves
I purchased a sofa in store on the June 28th 2020. I paid cash for this item and a delivery date was set. I knew this could change due to the covid-19 situation. I received a voicemail 2 days before delivery that it had been pushed back a week. I called the store to confirm. After speaking to 6 customer service reps and getting 6 different stories on when my delivery may or may not arrive I asked to speak to a supervisor. She suggested that she would email the store direct and get them to call me with a date. I am still waiting for that call. I am utterly appalled at the lack of knowledge and unprofessional service I have received. I am still unsure as to when I will receive delivery, but I am sure that I will never purchase from, or recommend Ashley furniture ever again!
Bought a queen bed set with a dresser from this place. The headboard was a sleigh style headboard without drawers on the base of the bed. The chest of drawers is a bit off. The drawers don't line up properly and are a bit hard to open. The bed now has the legs on frame now bent. The bed shakes a little because the rails that attach to the headboard are not well made. There is a gap between the rails and the headboard. The springs are now making noise when getting in and out of the bed. I bought the bed in May 2020. Now it's July 2020 and there are too many problems. The people who installed the bed were very professional and very fast. The three stars is for the installation and the people at the store who helped were friendly. But the furniture is poorly made.
Shanue was an outstanding sales person. Purchased the Starmore Desk and counter height bar with stools.
If I could give no stars I would. Failed to communicate. Called store was routed to 1800 number. Left message with a promise to call back within 24-48 hours. Never called me back. Went to store to rectify problem was told my was going to be delivered in 2 separate pieces 3 weeks apart. So I cancelled the order. Couldn't issue refund because system was already shut down 30 minutes before closing. Was given promise by customer service that they would call first thing next morning. Called never received, I was once again routed to central customer service. Ended up having to drive back to have refund processed. DO NOT SHOP HERE!!!! It's not worth the stress.
Great experience! I was hounded when i entered the store at all. Process was quick and my Sales Rep was outstanding!! Ericka Young Coles
Excellent customer service, delivery men were punctual, courteous and very efficient. Quality of bedroom furniture is spectacular. Highly recommend Ashley Home Store Stone Crest, Lithonia, GA to everyone.
If I was able to give no stars, I would. I ordered a sofa on April 24 and was told it was on back order. When I ordered the furniture, I was told by the sales assistant to use my old address which was more established and she would change the delivery address to my new home which was purchased on April 24th as well. My delivery date was changed 6 times. 4 days before the last delivery date on JULY 11, I was told the order had been canceled! I was told that corporate canceled my order on July 1st due to my billing address and mailing address being different. At this time, I had already made 3 payments since order date. I was never noticed of the cancellation. If I had not contacted them on July 7th, I would have been waiting on another order on July 11th that wouldn't have come and my deposit for the furniture was held without my knowledge until I figured out the order was canceled according to the management of the stonecrest location. My husband and I have taken 3 days off work to be home for delivery dates that never igzisted which cost us additional money. I was told that to rectify the problem they could start a new order for the sofa which would be delivered on August 17th because when my order was canceled by corporate, my sofa was given to the next customer waiting. From April 24th until July 7th, I was lied to and given delivery dates that were never forfilled. I am exactly disappointed with this company. Their communication is horrible. With my order being canceled on the 1st of July, I was never noticed. The Last contact with us was May 16 according to the representative I spoke with on July 7th. I have never had such a horrible experience purchasing anything. I have children that were having to sit on the floor in the living room because the old sofa was thrown out on the 1st delivery date which was May 15th that resultedin no one showing up. We were never given an explanation as to why the delivery was not made on that date. I am livid about the situation. What type of company does business like this? I understand that Covid 19 slowed deliveries but communication is kept to any business transaction. You would expect me to continue to make my payments on time but you are not responsible for even committing to the customer when a order has been canceled due to an error on your staff's part!
Eric the salesman was great. He allowed us to look at everything with no pressure before we picked out our sectional sofa. Highly recommend. The delivery date is a bit later than we wanted but that is to be expected with the pandemic.
We have shopped at a few different furniture stores but nothing has compared to our experience with Ashley's!! Both professional and knowledgeable!! We will definitely be back!!
Their furniture is very cheaply made. The sofa set does not recline and has broken within 3 months of having it. When we bought it it was a brand new item for the store and they have also already discontinued the set. If you choose to buy here, you will need the warranty. I suggest you just go to Haverty's.
Great service from Eric!!!!
Bought a dining room table to be delivered and assembled. The table was delivered without any hardware, preventing assembly. Per customer service, I now have to wait 7-10 days for my request for the hardware. Only once the hardware arrives will I be able to schedule an appointment to have it assembled. When I asked for the delivery fee to be refunded, I was told Ashley would no longer assemble the table if I accepted the refund. Unacceptable. Shop elsewhere.
The service was great the items that I purchased were awesome. I will be purchasing here again.
Terrible customer service
The service was great! I am still waiting to see if the delivery time came be moved up! I really need a bed when I move.
Lookng for a single bed frame with an elderly lady. They only had 1 and it was in the very back of the store. The sales man didn't tell us this till we were in the back of the store. If I had known this I would have gonr to the back and taken a picture so that my mm would not had to hobbled to the back of the store. Shame on you Ashley salesman Shame on you!!!!!!!!
The salesperson who sold me the furniture was great. The first delivery came super late.They stayed at my house until 11:30 p.m. They couldn't put everything together because parts were missing. They next round my firepit was broken. I have insurance on my furniture, but no one sent an email like they said to get someone out to fix my problem. It's been almost a month, a s still no response. That depends is terrible.
Very poor experience
couldn't negotiate a price I'm a little upset let's see if I can get some more money up
I just cancelled a contract & requested a full refund. Incompetence is more than plentiful at this location. I was expecting a delivery today 06-11-2020. However I was told my purchase wouldn’t be delivered due to missing phone number/email... IMPOSSIBLE! No 1 took initiative within the company my time was taken advantage which is a MAJOR disrespect of me as a purchaser. You all don’t communicate, you all scapegoat, you all gossip within earshot of rightfully upset purchasers. My entire experience with this company was piss poor to be frank. I hate incompetence & I further hate when people aren’t accountable. You can’t compensate me for my something so intangible & precious known as time. The extremely high level of disrespect this company displayed to me was absolutely mind boggling. You all don’t do next day delivery & you all are incompetent. Don’t waste your time @ this location if you want proper client service.
They have some very nice furniture in here
Purchased lots of furniture and good financing options
Personnel @Stonecrest outstanding. The delivery guys were great still up beat and personable on Sat aft 17 deliveries @7pm. Will def use again. Good job
When the delivery guy delivered my bed it was broken. They had to return the bed back to the store. Haven't heard anything when my bed will be returned Who ever the delivery guy was on the phone with told my husband someone will contact us in 48 hours, no calls . The three is for our sales guy, he was awesome. I still will recommend Ashely Furniture to anyone.They have great prices and awesome sales people..
I love the staffs they are very nice and they know how to greet costumes very well i give them a 1000 rate but u only can do 5 keep up the great work guy's
Horrible customer service , all they care is to make their commission, purchase a sectional that they could not deliver and I came to the store twice and couldn’t take my sectional
I order 3 chest of draws and 3 beds on may 8th, 2020 at the Ashley's homestore at Stonecrest in Lithonia Georgia. I purposely went to the store because I wanted all of my merchandise delivered on the same day and after consulting with an Ashley's customer service member I was advised to go in store and make my purchase. My delivery date was for May 28, 2020. When my delivery date arrived the delivery driver tells me that all he has was a chest of drawer that I order which ended up being the wrong chest of drawers. When I spoke with the delivery dispatch team they explained that my other furniture was on back order and they only had the bed railing for one of the beds. The warehouse told me I needed to speak with someone at the store because they should have called me and told me my furniture was on back order. When I arrived at the store the office manager put the blame on the warehouse no one wants to be accountable for the inconvenience that now has my kids sleeping on the floor. If nothing comes this Ashley's will loose a customer for life. This is my second time in 3 years having delivery issues with Ashley's I don't know if the metro Atlanta market is unorganized but I'm very disappointed.
THE WORST EXPERIENCE EVER!!! When I walked in noone spoke . I walked around for over 20 mins . When someone finally did come I had made my selection and was ready for checkout. The sales rep said I will be back. Waited an additional 20 mins. Walked around and looked for him nothing. Called the customer support line was on hild for 40 mins 🙄 and they said the manager would call me ...... I still haven't heard anything. Don't visit this location. Try Snellville or elsewhere.
I recently purchased a bedroom set at Ashley Furniture and had nothing but a great experience. I have been in other Ashley Stores but the one in Lithonia is by far the biggest I have seen. The selection of furniture is much greater and the sales folks were pretty cool to work with during my visit. A big shout out to Eric Pineiro who helped me pick out my bedroom set. Not only was Eric helpful and knowledgeable about the furniture, he went a step ahead and steered me in the right direction on what piece would work best for my room. Needless to say, I went with the Starmore set. After my furniture was delivered, Eric sent me a text message asking if everything was OK with my bedroom set and if I needed anything else. That right there is AWESOME customer service! Overall, I am very happy with my selection and like that the bed has a nice sturdy build. The night stands and chest are also of great quality. I will be in the market for a new mattress and will definitely be working with Eric again. If you ever need anything, I would highly recommend that you ask for Eric.
This have been my worst experience with buying furniture. Firstly , they brought the wrong parts and couldn’t finish the work, also the technicians was not prepared. Y’all charge $60 for delivery and this is how you guys treat your customers. Nobody have tried to help me at all. I have been without a bed for over a week . This was on the company and nobody have tried to reach out to me. No compensation at all was offered . Me nor my family will be purchasing for you guys again. PS. I’m still waiting on my replacement and for you guys to get back to be like y’all said y’all would for the pass three days. This was a big disappointment!
I bought a recliner that was delivered in a box. I had to assemble it myself. No big problem, Ashley Furniture would have assembled it for a small fee, but I figured I could do it myself. The chair went together easily, cables all marked so not difficult at all. However, once the chair was assembled the seat back would recline, but the lumbar support and the head support did not work. I called the store and the store manager, Tiffany, said she would send a technician out. I visited the store the next day and was told Tiffany had changed her mind and would replace the chair. The replacement recliner arrived in two days. The driver came inside flipped the chair over, checked the wiring, all good, then reached up to the button pad and pushed the circuit board firmly into the buttons. Recliner started working. I was offered the new recliner, but as the original one was now working I declined the offer and kept the original. Tiffany, the Lithonia GA store manager, handled this expeditiously in a professional friendly manner and turned what could have been a bad experience into a really good one. Well done Tiffany, a great job.
Save yourself the headache. I purchased a bedroom suit and was told that my mirror would be delivered on a separate date. Bedroom furniture came. Bed broke within days. Called so someone could come out to check out the bed. Had to order a new rail. Guess what. Bed still broken. No mirror was delivered. Can’t get in contact when you call. I got a ticket number and still nothing. I’m highly disappointed. Overpriced and cheap furniture to be honest.
I suspect the other Ashley stores are not replete with dismissive personnel as is the StoneCrest location. There seems to be a common denominator as to why when u look at the staff as a whole; no managers are typically available, ( on endless “breaks”), personnel cant actually help with any problem, make promises both parties KNOW they won’t honor. One wonders what exactly gets done all day to earn their salaries? It can’t be a terribly difficult job so what does it suggest when u can’t or won’t do even the simplest of task in a proficient manner? Return a phone call, call the warehouse... how difficult could that be really? How difficult can it be to PRETEND you come to work to help the CUSTOMER! The primary reason you have a job? I often feel like an intrusion on their day... as they paint their nails or take “selfies”....at work...
Thanks to Tabitha for assisting me after the long wait of phone calls and trying to speak with a supervisor regarding them bringing out the wrong sofa to my home!!! Tabitha was very informative and helped us out tremendously and got everything fixed...
Love my furniture. Hate my mattress. Was given the run around about mattress being defective and how to report that. The store manager never called me back after being on hold for 45 minutes one time and over an hour another. They are supposed to communicate with you once the technician deem a mattress defective (which happened twice on two separate mattresses), but I was scheduled for exchanges twice without any communication. Had to file a BBB complaint to get a refund for my mattress and to be called by the store. Do not buy a hybrid mattress. It has to inflate and we had two defective mattresses. It's probably not a good product, Ashley HomeStore.
This is one the worst experiences I’ve had purchasing something in my life. I purchased a 2 piece sectional that was delivered with one piece being a completely different color than the one i ordered. Upon Ashley letting me keep my half of correctly ordered couch, they informed me that my other piece was on back order and would be delivered in 3 weeks. After rescheduling my delivery from my original 3 weeks, they tacked on an extra week because the back order was not fulfilled yet. I cancelled my order and requested a full refund and pick up of my half a couch. After talking with management about scheduling a Friday date I was informed that my pickup date was pushed back again and am still with this half a couch. I’ve talked to managers, associates, and corporates and no one has a clue as to how to fulfill an order. I will never shop here again.
This is a really big Ashley. They have lots of inventory if you need to see it and sit on it. The 20% off sale almost made me buy on the spot. Great prices.
This is the most unprofessional set of people. I ordered a bedroom set with Stan Lee. The wrong bed was sent. Went back to the store show them what i ordered they promised to fix the order and get it delivered right away. Not to mention that the bed they sent was damaged to boot. Now here we are a week and a half no bed. Some how dispatch do not have the right address. Really? But they delivered to my home already. The ball is steady dropping and im here without a complete bedroom set. No empathy at all. Most places will offer u something for the inconvenience not this place. Long story short. I took my business elsewhere.
Truly enjoyed working with Stan Lee. I was able to get what I wanted.
Stan Lee was excellent! Helped my wife and I find exactly what we were looking for and worked with us. Highly recommend checking this store out and ask for Stan Lee! The furniture hero!
Bought furniture that was on sale and showed up at 4:15 to pick it up at store. First lie told was the people who help load leave at 5 so I would have to come back. When pointed out it was 4:20 then it changed to they leave at 4. So I get people to come up to load the stuff only to be told some inventory control person has to release stuff and I would have to come back the next day. Only to be told you can’t get it then cause you can only pick stuff up Monday through Friday 10 to 4. So call store manager wants to give me a credit of 400 off then try’s to back that up. It’s ok I can spend my money elsewhere.
Nice furniture. I always feel like the sales people are watching /hounding... I cant shake the feeling.
Slow needed management to help out salesman completely ignored me!
Nice furniture
I am so disappointed that I find the need to edit my review of Ashley HomeStore. My initial experience was lovely and I thought I found exactly what I needed. My mom has a total shoulder reverse as a result of an injury she received five years ago at her place of employment. One of the many complications of her injury is that she is unable to sleep in a bed- even reclining beds. (Yes, she has tried.) As a result, my mom sleeps in a recliner. When her recliner finally gave out, we thought we had found the perfect replacement in the Earhart double reclining loveseat. It was an excellent purchasing experience. Flash forward to today, the day after the reclining loveseat was delivered. The loveseat we received is nothing in comparison to the show mode at the store. The loveseat we have is comfortable for sitting upright only. Reclining? Well, my mom came to me in tears because it physically hurt her to sleep on. We called Ashley store we purchased from, and our salesman hung up before we could finish. Then we called customer service after checking the website for the return policy. And here is my biggest issue: Ashley’s website states that customers have 7-10 to return furniture. Their customer service line? They told us that maybe it would break in and become comfortable in time. I am incredibly disappointed in this. My intention was to return this loveseat for a more expensive model, but I am stuck with a brand new $800 loveseat that brings my physically disabled mother to tears to sleep in.
Customer service is great but why I give him two stars is because my furniture is tearing apart I know I know should have went with a real leather couch but the one I have sucks so two stars. P.s Pay the extra money for the real leather you'll really get your money out of it and it will last a long time don't get that play play leather.
Overpriced!
I will never purchase anything else from this store. I think it's robbery to charge 2 delivery fees to bring something to the same address
Love Ashley Furniture!! Have bought a bedroom suit and a living room set from them in last year . Prior years a mattress and desk . Most recently a kitchen table. The kitchen table we chose was not on the floor to see in person so the sales person helped us order on line while in store. Once delivered it wasn’t really big enough for what we needed . Tiffany at the stone crest store went above and beyond to accommodate us and help us select a better fit for us . I’m very greatfull to Tiffany for being so kind and helpful . I def will be back again !!
This store has failed my wife and I at every step of the way. I purchased a sectional in October that was supposed to be new but came in damaged. The store team has been rude, truculent and unbothered by their stores underperformance. Over two months later they came to my house to exchange the defective merchandise unprepared and with missing pieces. A refund is not an option although their website says it is and customer service is useless. Please purchase elsewhere (Wayfair is AWESOME!!!) and do not waste your time. You will be extremely disappointed. Goodbye Ashley Furniture. Update!!!!!! Big shout out to Raeshawn Hughes (General Manager) and his team for responding promptly to my concerns. They were able to resolve my issue quickly and before the holidays with a heartfelt apology attached. Thank you Mr. Hughes and team for being considerate and caring about my situation.
Terrible!!!!!!! They never greeted me. I was ignored until I walked out for 30 minutes.
Beautiful store
Very nice and clean furniture store.
Ordered a desk on 11-8-19 delivery date was 30 days out. I wasn't excited but ok this is the earliest date. Desk delivered on 12-8-19 broken in the box. Called Ashley to notify them and they said they will let us know if it is a yes or no. OR if a technician will come out. They will get back to us within 48 hours. Unacceptable. I paid for a new desk. I will not accept a repaired desk. It is like buying a new car that does not work to take it home to fix it. It has been over 48 hours and We still have not heard anything back yet. I will not be ordering from here again.
Mike was very patient.
The sales guy Lorenzo told me that I "reminded him of a guy her wanted to throat punch"... Definitely shopping elsewhere
Purchase my furniture from here
I like the furniture but it was too high
Customer service is very poor, unless a purchase is being made. Called and the person who answered the phone ( Jamea, she refuse to restate name) was beyond unprofessional, rude and ill mannered, she has no good customer service skills. I hope her attitude isn’t a representation of the general staffing attitude. I will never shop here again. Very distasteful.
Cheaply manufactured furniture for high prices.
Love the furniture here and Robbi was fantastic, if you go ask for her, she knows her stuff
Great furniture choices. Good customer service.
I ordered a sofa last Thursday, and they said the earliest they could deliver was Tuesday, so my boyfriend took the whole day off because they give you a 4 hour window for them to deliver. They told us it was be here from 3-7. 7 came around and it still wasn't here so I called the store and they said it would be here at 845, at 845 they still weren't here so I called again and they said they would be here at 1050 PM!! To come to someone's house that late is just rude! 1050 came around and we were still waiting for our delivery. The store was closed at that point, so I couldn't call and check on it. They never showed up that night or called to tell us they weren't coming. The next morning I called and they said they were going to deliver in another 4 hour time frame, I said that was going to work, that we needed an exact time. The manager got the driver to call us when he was on the way so that worked out. And the manager also gave us a refund for the delivery fee. It was overall just a mess, communication was horrible for the delivery. But besides that the people in the store were very friendly and did what they could to help us out.
Black guy with braids is very rude when you first come in.
Marlene was great! She was super attentive and helpful!
Great customer service. Quick and no pushy salesman.
Purchased bedroom set online. Part arrived early when we weren’t home and was left in the driveway at my gate. The box was damaged on the top and so was the furniture. Been on phone holding for a rep 2 hours but no one has yet answered at all. Called a store and was told to call the 800 number. I want the entire purchase cancelled and refunded now.
I just love the furniture I purchased at Ashley HomeStote. It now only looks good the quality will last a very long time. All my family homes are decked out with Ashley furniture.
Beautiful !!!
Good quality furniture and very pleasant employees at this store.
Big store. Well laid out. My favorite thing is the staff greets you and then leaves you alone if you dont want help. As soon as you need help they are ready and waiting. Bought a pair of couches from them. Coming up on 2 years ago now. Delivery was sooner than expected which was great. Still happy with the couches and will be back to see them when this POS $1000 Lazboy chair disintegrates more than it already has.
Great selection and customer service!
During my visit to Ashley today, Shanu greeted us immediately and initially, he was amazing! He seemed very knowledgeable about Ashley products and was instrumental in helping us choose furniture pieces for our living space. He really made the process easy and enjoyable....and then he asked for a 5 rate review in exchange for a discount. While we thought we were getting a great deal on the furniture, the Ashley website had some of our furniture pieces at a lower cost. It seemed odd that our salesperson was not aware and did not want to match the prices we found on the Ashley website. Needless to say, I had to come back to the store and speak with the store manager to rectify some things, but not to my satisfaction unfortunately. Ultimately, I do not recommend this store. Also, do your due diligence and check their website before making a purchase.
Great selection and super friendly staff
Had a great salesman! He listen to my story and all my pains and found me the right mattress. I was just looking but I will differently go back to buy my Temper mattress, thank you Mr. Tavares
My recent purchase experience from this store was awesome. Yvette was very personable, she also answered some concerns regarding a past purchase that was made. She was great!!!
Stan Lee was amazing. I will definitely be a returning customer. Thank you for all of your help!
The young man was outstanding he waited on us and took care of all of our questions was very helpful in helping us select Quality Furniture that we were looking for such a positive way that I will give you my return business thank you so much
Khdajaha provided the best customer service. She was knowledgeable about the merchandise and worked patiently with me while making my selection. Overall amazing experience!
The only reason I gave Ashley a one star because you have to give a star. I purchased a dining room table and a full-size mattress. The mattress was too big for the base that I purchased also from Ashley. I called the day everything was delivered. I was told they will have a technician come out. Well, the technician came out, took measurements and said:” he never saw anything like this before”. He said ”i will hear from someone soon” No one called, I had to call the corporate office who tried to help, but couldn't get anyone from the store to help. Wow! Isn’t this corporate? I couldn’t believe what was happening, I contact my Attorney who happens to be a close friend. He said “they have to make it right”. The paperwork states if the mattress is damaged or defective you will not get a refund. He said “don’t. Worry about that, they will make it right” they do not want to receive a subpoena to appear in court over a mattress” So I called back the corporate office gave my attorney name and was told they will replace the mattress. Again I was told someone will call me back. No one did. I received a text stating I have a delivery on the 25th. I guess getting a attorney moves things quicker. However, I do not want the mattress, I do not want to do business with any place that treats there customers like this. I called the store and ask for the manager (Tiffany ), came to the phone after waiting again. Tiffany turned out to be the manager I spoke to when I went Into the store hoping they could take care of this matter. I also left serval massages for Tiffany or any Memeber of management to call me back and fix the problem. I told Tiffany I didn't want the mattress after this experience. Tiffany has no compassion , she should not be in management at all. Tiffany Basically told me flat out “ I can not get a refund and the paperwork states that” I am in management and she should have said that differently. She could have said, I am sorry you had to experience, this type of service, the mattress was defective and I see you are scheduled for delivery on the 25th. We value you as a customer, if you remain a customer we would like to give you something off your next purchase, or just a I am sorry. I would have offered something to retain the customer. Even if they never returned. Which I will not return. I am not looking for anything special, just to be treated better. I can spend my money anywhere. Note to Ashley,: Consumers are shopping around, and looking for the best customer experience, while spending their hard earned money. I wouldn’t won’t another customer to go through what I experienced. It was the worst experience I ever had.. ...If you like to spend your money with a company and get treated like trash. This is the place for you.
Sold a sectional i wanted to purchase employee was supposed to call me once they determined a price never received a call
Go see Stan...he is patient,kind.and professional. He will also get you a deal.
They were extremely helpful and they answered every question we asked but we were just looking and pricing
Feels like harassment by sale reps.
Yvette was excellent, She is very knowledgeable and spent the time and explain everything for me. I appreciate that She shows what Customers Service is all about. Thank You for the GREAT SERVICE I receive yesterday.
Treated very well! This is what I thought when first experiencing Ashley. Now: DO NOT BUY FROM ASHLEY! We have had nothing but problems with two chairs we purchased from them in January 2019. The cushions began to fail, slanting to one side after 3-4 weeks. They replaced the first set of chairs. When the new set was delivered, they appeared fine, but after about 3 weeks we began to notice the same problem. They sent out a tech who acknowledged the slant, but his report said nothing is wrong, customer preference. Also, they never followed up with a call letting me know what the tech said and I had to physically go into the store because no one would answer the phones. They said they could give me store credit, but no refund unless a tech deemed it a manufacturing defect. I wanted a refund, due to what appeared to me to be extremely poor customer service, I didn’t want to purchase anything else from Ashley. It was then suggested another tech come out, so we followed their suggestions. This tech was very sympathetic, said he could definitely see the cushions were slanted to one side, put it in his report, but then said this is normal. I even spoke with corporate several times (because everyone was sending me back and forth between the store and corporate). Last week a person at corporate said that they would speak to the store and would have someone from the store contact me with a resolution. A week went by and no contact which I have found to be a normal policy with Ashley, there is no proper follow up. So I contacted the store only to be told that Now, they will not only give me a refund, but they won’t let me return the chair for a store credit. Therefore I am stuck with junk chair that hurt my back due to the slanted cushion. If you buy from Ashley and there is a problem with the furniture, you are stuck with it!
Smooth transaction. Very pleased!
Make sure you check out the McDonough location ask for. C.J...... Great Customer Service. Great store to shop great crew.
Poor service
Stan Lee is the best furniture salesperson I've ever had the opportunity of meeting. He was extremely helpful without being pushy. He was very knowledgable as well. If you are ever furniture shopping at this location please request Mr. Lee.
Stan Lee was the best sales rep i have ever experienced!!!!!
Stan Lee was awesome very informative .
Bought several pieces of furniture from here when furnishing home. Bought a Ashley craftmatic adjustable base. On every single item I have bought I purchased a protection plan. Asked for the protection plan for my bed. Sales man Stan Lee put the mattress cover which was also requested but the actual base nothing, which mind you was requested. Now I have a three thousand dollar Bed, no protection. Spoke to the office manager who was less than caring or helpful. Wouldn’t even give a vendor number when requested. As a office manager very nasty please when dealing with this store and with this sales person. Stan Lee or any sales person there be very careful. From now on my motto is can you say American Signature. Salesman Robert At American signature knows his job and looks out to protect his customers.
Stan "The Man" Lee was excellent! He got me everything I wanted and more for a great price!
Stan Lee did a fabulous job helping us learn about the best mattress for us. He was great!
Bought my breakfast table and couch from here. Great customer service.
I found the exact King size bedroom set that I had visualized for a long time. Brenda, my Salesperson was the epitome of great customer service. She did not rush me, she was extremely knowledgeable about the set, got the best price after checking the internet for comparison shopping. The entire process of financing was quick and she explained everything in detail. The best part is I purchased today & it will be delivered this Thursday. This was a great experience & I would highly recommend you shop at the Lithonia location & ask for Brenda. Selina D, Decatur, Ga.
We love buying furniture from Shanu!
My husband and I visited Ashley's Furniture today and warmly welcomed by Ms Lavera Cox. Our experience with her was remarkable and personable. We will be be shopping here again.
Ms Lavers Cox was very professional, helpful, thoughtful, patient an knowledgeable about Ashley's product line. I appreciate all her help an attentiveness.
Great custome rd service by Mr. Stan Lee
Yvette, the sale associate was great!
Lamoine is the best salesperson and friend ever. We met him about a month ago and his bubbly personality and smile made us trust him. We came back on 4/29/19 and asked for him because we wanted him to get our sale. He did better than expected and found us what we wanted, and gave us some options that were affordable and great bargains. We will recommend Lamoine to any and everyone because he did a great job and didnt forget us. Congrats on the baby girl on the way too for Lamoine.
The people who took care of us were very friendly and helpful! The only reason for the 4 stars is because the price wasn't very transparent with the purchase that we made. The couch that we selected was displayed for almost $600 less than what we paid. The delivery fee was approx. $200, which was much higher than I thought it would be considering that delivery was the only option for the couch that we selected. We have been very satisfied with the quality of the couch that we got.
Awesome customer service! Finally found exactly what I was looking 4. Edited review… furniture started to rip within a year. Managers, extended warranty did nothing about it and store didn’t even respond. Would never buy from them again. This time I went with Havertys… u get what u pay for! The sale rep blatantly lied to get a sale. If I could give 0 stars I would. Don’t shop there! As u can see seat covers have been added. However, I am so happy that I don’t have to sit on it much longer!!!
Stan Lee was super helpful and I highly recommend him. We got a new bedroom suit and he gave use a great deal and showed us how to select the perfect bed.
ᔕTᗩᑎ ᒪEE❤️
Stan Lee is a great sales consultant. He helped me purchase my dinning room set. I highly recommend you do business with him and this store.
Stan Lee was excellent help and a wealth of knowledge. He was professional and courteous. I will return because of this experience.
Mr. Stan , great customer service as soon as we walked in the door. I would definitely refer Mr . Stan to another custom.
Stan Lee was our sales associate. He was very helpful, and he is extremely knowledgeable about your products. Thanks Stan for helping us find bar stools. Way to go! Take care, and we will see you soon.
Mr Stan Lee is a must see! He’s awesome.. he got us the best deals and he was very pleasant to work with.!
The price is cheaper online than in the store.
Great customer service, left very satisfied. Megan did a great job!
Friendly and courteous staff.in the sales department Prices ok and can be negotiated somewhat. Fast delivery. Delivery men were like family, easy going, professional, courteous, and knowledgeable. Cleaned up behind themselves. Great Ashley team
One of the easiest shopping experiences I have ever had. I was not pressured into the most expensive thing and was even given a way to save my money! Stan Lee is your guy!
Went into the store knowing exactly what I thought I want but because of the salesperson explaining the differences in mattresses I was able to choose a better option.
Stan Lee was an excellent salesperson who explained everything I needed to know and gave expert guidance for my shopping experience.
Stan Lee was a very helpful sales associate. He allowed us time to look beforehand and helped us narrow down our selections. Great service.
Ashley furniture lithonia is the worst place to shop,it is just like a night mare...even the manager is not helpful and talk rude...they charge we twice,telling me that they have charged me only once,and when I went for pickup after 2 weeks my order is not ready,I call and talk with the manager kiana,she was so rude and not helpful...never recommend anyone to buy from that store....and I'm not coming back again..the whole team in there need to learn how to do customer service....what a shame!
Attempted to purchase a table that I spoke with sales associate Megan about. Came back with my husband to pick up since the item was out of stock and only had the floor sample. Waited 30 minutes for someone to assist, as Megan kept insisting that we wait for her. Called to speak to a manager and was advised Ms White was also unavailable to assist. There were only 3 cars in parking lot and 1 of them is mine and still no one can assist. I’ll just purchase the same table on Amazon where is $75 cheaper anyway. Not convenient to have a local store with no one readily available to assist.
Everybody was polite and helpful. We where looking at a dinning room set online. So we went into the store. They told us that they don't sell that brand anymore. And that it's a newer version of the same kind of table but at a higher price. But they had no problem giving to us at the price that we had for online. With a 5 piece dining set and 5 year insurance and with delivery fee. It only came up to $601.07. I would always recommend this place.
Let me start by saying that I am a very loyal Ashley Furniture customer. I have spent almost $15K in just the last few years with them. Today, I went into the Lithonia, GA location to browse. I came upon a bedroom set that I liked. It had a tag that said $4999.99 regular price and 45% savings. I asked the CSR about this and she stated that the signage was incorrect. I responded that I understood that but I would like for her to check with the manager just to make sure and see what they could do as that was what the signage said. Keep in mind, just 3 months ago I purchase a $4k living room set on floor model clearance as well and got it for $1600 with other items to go with it so this is not out of the norm. The CSR removed the tag and took it away. I went over to where she put the tag and picked it up stating that I wanted to take a picture of it. She then grabbed it from my hand and took it. I said ma'am I just want to take a picture of it, can I not do that? She walked off with the signage. I then turn to the lady beside me and asked if she was the manager. She said she was. I questioned what just happened and share with her that I felt taken advantage of and something shady was going on. She said "sir you're welcome to take a picture of anything in the store I can't stop you" and I responded that I obviously could not since I just asked to do so and the rep walked off from me. I'm not trying to take advantage of anyone in this situation. If the signage was incorrect that is not my fault. How am I to know? I did not price the furniture nor make the sign. I've made a corporate complaint, emailed them and now leaving this review as I'm quite upset about how this all transpired. Who grabs a price tag out of a customers hand, refuses to assist them and then walks off? Attached is a picture of me attempting to snap a shot of the price tag. We shall see how they respond.
The staff went above and beyond to assist me with finding the piece that I was looking for.
Worst experience EVER! Unacceptable customer service. I've called the store 9 times in one hour and still cannot get anyone to answer the phone. How can a company provide a service and not even answer the phone for their customers? NOTHING you order is ready on the date promised. I've cancelled 3 different orders in less than 30 days.
Ashley Furniture is the worse store i have ever purchase, i order a bed and 2 nightstands took them 2 month to deliver, and always with excuses, their customer services is one of the worse i have ever experience and for me to leave a comments it means a lot since i don't like wasting my time leaving a comment. they ignore your called and they never called you back to update you. i would give me -100 stars if i could!
Plenty of furniture to choose from.
Lavera was an wonderful salesperson. She worked with us with patience as we decided on our purchase. Thank you so much for working so hard for us.
Furniture store!
LaVera was wonderful and VERY knowledgeable. My 3 month old son and I came in to buy some furniture and she was very patient with me and my son even when he got fussy. Ms. LaVera was professional and sweet, go see her and I promise, you won’t be disappointed.
Chris Jacob was the sales associate that helped me when I came into the store. He was great he took his time to show me everything that I was looking for.
Lavera was my salespetson. She was great. Very personable. The store was neat and clean. I would recommend to my friends.
Quality is good, but needs a wider variety.
Carlos Jacob's was simply outstanding and very Knowledgeable. Ashley's is lucky to have found such a rare gem that is 100% customer service oriented!!
Sales Associate Lavera Cox exhibited absolute stealer customer service. She had attention to detail and was quite knowledgeable about the product that I purchased. She took the time to show me other similar options and she was able to promptly answer and questions I asked. She stayed with me throughout my search and explained the different variations in which certain furniture could be separated and rearranged. I truly had a great experience and I appreciate the attention that was provided to me during my experience! Kudos to Lavera for displaying the epitome of what awesome customer service should look like. Sincerely, A Truly Satisfied Customer
I had a great experience today at the Stonecrest location. Lemonie was great a meeting all of my needs.
Salesperson way to pushy you couldn't even think or talk with your significant other without them up your rear end.
I would like to say I had a tremendous day shopping at Ashley HomeStore, with Mr. Chris Jacobs. We need more Sales Consultant Like him he was very patient with my daughter and I. We were very please with his service today overall.... Thanks again!!! P.S. I will definitely recommend my family and friends...
Chris Jacobs is a great sales consultant very patient and explain every detail. Also Mr. Jacobs is great will shop again.
Wonderful atmosphere, very Friendly our representative Lemoines is awesome, he's very kknowledgeabl of his job, positive attitude, we love doing g business with him
Lemoine is the most informative sales rep we have dealt with in recent time. His knowledge of Ashley furniture inventory was detailed and he was attentive to our needs regarding the type of furniture we were looking to purchase. Lemoine's personality allows him to deliver superior customer service. If you are looking for a great experience and quality product information Lemoine is a sure win.
Very friendly and helpful staff!
The sales consultant was very attentive and knowledgeable LC thank you for great customer service.
Excellent service
They will not honor the warranty and string you along till it runs out. I bought a futon along with other furniture and it broke 9 months in. I went PERSONALLY to fulfill a warranty claim. I was attended by a Hispanic man named Nicolas, he said that a technician would get in touch to inspect the thing no later than monday. That was a the first Friday of January, it came Monday, Tuesday andWednesday... Nothing, so I called and a representative told me all their technicians were tight up throughout the week. The did this for two more weeks sometimes they wouldn't even pick up the phone. I gave up and throw their junk away. The only reason I am writing till now is because I keep getting their advertisements saying that I have $5000 in credit for their store "even tho I am still paying for a piece of broken furniture.
Chris Jacobs
Customer service Not that great They just sit up front No help
Associates were very knowledgeable and courteous
Stan Lee was our sales person. He did a great job and helped us find some good furniture for our den. Quality of furniture was great and delivery was on schedule. The delivery guys were very nice as well. Good job!
The experience at Ashley in June was good. My problem is with the delivery guys. After I paid $85-109 to have them deliver and set up my living room set. They dropped it off and left. I ran outside before they pulled off and asked them to come back and set it up. I wanted the loveseat against the wall but the driver was adamant it looked better in front of the window. In December my family visited from Delaware and decided to move the love seat against the wall which was what I suggested to the delivery guys. The reason they sat the furniture up the way they did was because they cut the corners of the couch and love seat with the box cutter when unpacking it. I called Ashley and a manager whose name I choose not to disclose agreed to either have it repaired or allow me to pick out a set comparable in price. The tech came out 3 weeks ago and I'm still waiting to get a call back as to what the outcome will be. I'm good with them repairing it but to wait in limbo after several phone calls is very frustrating. I don't think I will be purchasing anything else due to the lack of service I have received and the improper handling upon delivery. People please check your merchandise prior to signing any paperwork. This is so unfair. I work hard and do not have money to throw away 😢😢
I like Ashley furniture, but our salesman didn't seem too knowledgeable, maybe he was new. We didn't buy anything. We bought furniture at another company.
In December I ordered 4 pieces of furniture... Two identical end tables were supposed to include electrical/phone charging units installed. Furniture was delivered without the electrical in it on Jan 4. A technician was sent yo my house a week later but he didn't bring the parts. I have called every day since and I can't get anyone to resolve my problem. I do not recommend anyone buy from zadhle Furniture. They clearly don't care about their customers.
Great customer service and polite
The young lady that helped me that me was excellent.
Sales and management very helpful. Product knowledge excellent. Answered all questions which were many. Bought what I came for because of price and great customer service.
Mo was very pleasant from the beginning to the end. She was positive throughout our whole visit. We started off just “window shopping” but ended up leaving with a wall mirror, living room set and kitchen set. Her advice was so helpful! Wonderful experience!
Chris at the stonecrest mall location is amazing. Very patient and explained EVERYTHING. I wasn’t hassled about buying anything and my experience was excellent. Chris is very personable doesn’t seem to meet a stranger
Nice customer service
Brenda was outstanding I loved her customer service she went far and beyond for me, she kept in touch for 3 weeks before my closing date. Her manager was also awesome and friendly I would give her 10 stars if I could Virginia was also nice. such a nice staff. Thank you!!!!
I was just window shopping. Nice piece of furniture hear.
The customer service at this location is Excellent!!! I was greeted by salesman Lemoine Covan, warm and friendly (exceptional) and then by Manager, Nick (exceptional). This was my first time at this location and if ever it meant, “First Impressions Are Lasting Impressions” this would be one of those times I can honestly say, it was a pleasure doing business. Hard for me to believe for anything less than Excellence at this location.
Yvette Ramos, our sales consultant was great. She was very patient and knowledgeable. She made the process smooth and we left happy customers.
As soon as I walked into the store I was greeted with a smile by a man named Chris Jacobs. He was very professional and provided the absolute best customer service! His manager Derrick also provided great education on different base boards. I was very happy with my visit today, especially it being Black Friday and was given personal attention.
Chris was excellent in showing us mattresses and each of its benefits. Would recommend!! also gave us 10 year warranty!
My salesperson, Chrissy, was totally awesome. She was professional, knowledgeable, attentive and overall pleasant. She listened to my needs and worked hard to ensure I was satisfied. Store managers were also extremely helpful and engaged in the process. I can truly say this was my best furniture buying experience...ever! Thanks so much.
I will never shop here again since my experience was very bad here the people knows no respect whatsoever
Very pricey but I see why. Ms. Chrissy was helping us was not pushy let us walk calmly and did check on us from time to time and new her stuff . might not buy all what I need but some
The visit was great .Chris Smith She did a great job,her customer service was excellent I would recommend her to anyone.
Told me the girls bedroom furniture was on back order until August, it still isn't in. Wish they had told me that could happen, I would have chosen something else. Disappointing.
Let me start by saying it’s a rarity to be able to give 5 stars. That being said, this is hands down the easiest 5 star for me in awhile. The store is well kept and the sales people attentive. My wife and I made an appointment and took the kids. Our sales woman was knowledgeable and pleasant. I had browsed online ahead. Picked out what I wanted and tested the mattress in store. Financing is easy if you choose that route. The store manager, Derrick, approached us during the end of the sale. A man worth his salt! He introduced himself and we bantered back and forth. He specifically said if we had a problem call. Deliveries are timely and extremely user friendly for even the busiest of schedules. I opted to set up the furniture at my leisure. Everything came together really well. It’s a beautiful, sturdy king set. Definitely worth the money. Small problem arose when we noticed we were missing our box spring for the tempur mattress. Called Derrick and he fixed the issue quickly and professionally. I’d have to say if he’s around next time I need furniture he’s won a customer for life. It’s definitely saying something now a days when it comes to be genuine. Above and beyond. Just to thank him one more time. Thank you!
We were graced with the best sales agent Brenda. We walked into Ashley Home Store with a clear idea of the items for our home we were looking for. We shared our vision with Brenda and she brought it all to life . Brenda thank you for exceptional customer service and your amazing attention to detail. Till we meet again. You are a true asset to Ashley Home Store. The Simons
The experience I had today was simply Awesome. The lady was very well aware of what the store had in stock, I was really impressed 👍🏽👍🏽👍🏽👍🏽👍🏽
Love their products but trying to get a hold of someone on the phone is virtually impossible. But when you do and they tell you they will call you back they never do. The sales people on the floor that you speak with on the phone I've been rude to me told me they will call me back and they never do. You need to train them and customer service and when they give you their word they need to stick to it.
Nice store, I liked their offerings. Virginia was extremely helpful and wonderfully polite.
Chris Jacobs was an excellent salesperson. He knew about the furniture we were inquiring about. He showed us several selections in the store and as well as computer. We really enjoyed his service. Thank you Dorothy Fleming
Found a nice sectional. Nice people work at Ashley's
Chris Jacobs was the best Salesman I've ever come across will be coming back!!!
Chris Jacobs was the best! Helped my mom and i find everything we needed.
Great experience! Wanda the Sales Associate has pleasant friendly attitude. She was very informative and has much patience. I will return in the furture.
Chris was so attentive and funny through out the entire sales process. If you have furniture needs check him out.
Excellent customer service! We were very impressed by the vast selection of furniture options and various styles. Will definitely return when we are ready to update the rest of our furniture!
Our Salesperson Mo and the Store Manager Derrick were AMAZING!!!! They took their time to educate us, which made it easier to make our purchase. We will definitely go back for our future purchases. Thank you Mo and Derrick!!!!
Yvette was awesome and very pretty. Beautiful inside and out. If you see this give me a call 😘
Wanda at the Lithonia store is wonderful! She was so patient and helpful in working with me to pick out a new dining and living room set. I never felt pressured and was sure she would offer me the Best price. I was there over the Labor Day sale and felt like I got an awesome price without feeling duped. I can’t wait to pick up my furniture later today!
Awesome facility awesome experience!
Consultant Stan Lee was very knowledgeable of the furniture buying process. He took the time to explain every aspect including giving us visuals. Ask for him!
Stan Lee was our consultant today. He took care of me. He was attentive to my needs, really listened to my feedback and the feel I wanted for my house, and most importantly kept my budget in mind. He bargained for me where he could and advocated for my needs with management. I would highly recommend you connect with him for you furniture needs. Super professional, friendly, and personable.
Wanda was so helpful and patient!
Loved being greeted at the door and being able to look and try at my own pace. We found a wonderful sofa that will be great in our new house!
It was the most warm welcome that I ever had on a furniture store on years. AND I WILL BE BACK. 😀
Best quality furniture. Brenda is very sweet and professional.
Wanda was an awesome consultant! Patient, thorough and with great follow up. She kept in contact to let me know pricing and options available. I would definitely work with Wanda and buy from this tire again. Largest store in Georgia with beautiful, quality furniture and accessories!
Was assisted but Stan Lee and he was extremely helpful! He helped me coordinate where everything would need to be in my new apartment and made he process extremely simple and easy to follow!
Stan leee see him he saved us a whole bunch of money great guy from the walk in to the leave he helped us he’s very nice
AN ALERT ABOUT ASHLEY FURNITURE: Buying Experience From Hell My husband was mistreated/lied to about refund: my warranty was valid with Lithonia,ga location but my request was denied by guardsmark protection plan. I filed a complaint with ashley corp office and locate office/bbb. we finally agreed on the settlement amount. the old management was fired and new management Derek Mason of Lithonia,ga store location promised to make things right. well, the check came two weeks later very short of the amount. i called management at corp..three supervisor called and process the underpayment refund. well, the second check was just $43.00 i believe the local store in Lithonia, ga and corp office did this to make me upset. i ask for the todd Wanek-CEO contact information..no information was given.......i'm mentally upset and will never again buy from Ashley furniture. this problem has been going on for about 1 year.....i cant reach no general manager or upper management other than supervisors i wish i could give zero stars
The sales rep greeted me right away and was helpful every step of the way
Wanda was amazing !!!! I came into to Ashley Furniture after a bad experience at Rooms to Go. Wanda was nice and friendly. She showed me furniture in my price range and did not pressure me to buy. I bought 2 beds at a great price and I am thankful for the amazing customer service I received from all the employees at Ashley Furniture.
Stan Lee Very Very good salesman.....
This was amazing! I loved the customer service and the willing to help attitude from Stan Lee. He made things easy for us. Thank you a lot
Our experience was perfect, quick fast and an simple. Stan Lee was able to explain everything from start to finish. Greatly appreciate it.
Went into Ashley Furniture Store Stonecrest and tried to purchase a rug. Mr. Mason the store manager said that Moe a sales person could helo us. We were told the rug that we wanted was discontinued by Moe and that we had to drive to The Southlake location to get the rug. We get to the Southlaje location and are told that the rug is nit discontinued and needs to be ordered. We drove over 30 miles in Atlanta traffic for something that could have been done at the Stonecrest location. Undereducated staff. Moe needs more training and the location manager should no you always call before sending people anywhere. Poor customer service.
The sales staff and employees within the store were great. But their greatness was eclipsed by the delivery team that was hired to deliver and assemble my newly purchased bed, which Ashley charges $150 to the customer for. First, we received several text messages confirming our delivery, which was a bit redundant. Then, the morning of, we received delivery ETA of 11:20am to 11:50am. 11:50am rolls by, so I call into the store and the staff state that the 11:20-11:50am window is just an estimate and technically they have until 2:30pm to make the delivery. So, I make an arrangement for someone to stay until 2:30pm because I had to leave work at 12pm. 2:30pm rolls by and still no delivery, so my wife and our 5 month-old son had to cancel all of their late afternoon/evening plans waiting on the delivery team. Btw, Ashley provides you with the phone number of the delivery team, but if you attempt to call the driver, you get a message stating that "the recipient is not accepting incoming calls." So the providing a number to reach them was useless. After 2:30pm rolls by, I call up Ashley, who then provides me to the warehouse where the items were shipped from. The warehouse then provides me to the logistics company DXPO or something like that, and dispatcher stated that they were about 45 minutes away. So I call up my wife, and let her know that it's about 45 more minutes from 2:30pm. I also call up Ashley Homestore and now state that the 10:30 to 2:30pm window is simply a courtesy timeframe, and that technically they have ALL DAY to make the delivery! I'm a bit baffled at the time because all I want is the furniture to be delivered conveniently, but does that mean they can deliver the furniture at 11:30pm at night? Anyways, finally, the delivery team come by at 5:00pm and assemble the furniture. My wife takes pictures and send to me, and I'm reassured. Two days later, in the middle of the night, my wife and I are awakened because our king-sized box springs and mattress fall through the bed, into the floor. I pull off the mattress and box springs, and discover the slats that the box springs rest on were improperly installed. In fact, the legs that support the slats were not even connect together, and it appears the person assembling the two pieces did not know how the pieces fit togetther and so they took small screws (which are not apart of the assembly tools) and drilled them into the slats. But that did nothing to keep the leg attached to the slats, and after only two days the slats and legs collapsed. Fortunately, I used my drill bit (and a little bit of common sense to reassemble the slats back (also they assembled the slats upside down because there is a grove where the bolts and wash connect to the bed, but because they installed it upside, the bolts stick out and raise the box springs up by 1/2cm. I rarely write consumer reviews because I'm generally easily satisfied. However, given that I paid $150 for the delivery charge for the delivery team to be almost 6 hours late and not even assemble the bed right, I feel like a complaint is warrant. Next time, I will just pick up the furniture myself.
Saw furniture on line decided go to a the store to see it first hand. Wanda greeted us at the front door and showed us the items we were looking for. Also allowed us to look around at other items as well. Had my mom with us also. Two days later she decided she wanted one so we purchased two Darcy chaise in blue. Expecting delivery within a couple of days. We have purchased other furniture at this store in previous years by far Wanda was the best sales person we have had to date.
It was an easy process from start to finish. My sales associate was knowledgeable and provided excellent service. I will return when in need of home furnishings.
Poor customer service..
Stan Lee gave us excellent service. He helped us to decide on just what we needed.
Great place for your home.
Chris Jacobs is very knowledgeable and a great salesman I had a great experience with him today and I'm looking forward to doing more business with him
Chris Jacobs is a great sale person. I been buying throw him for a year and he's awesome.
Chris Jacobs is an excellent sales person at the Ashley furniture store at Stonecrest. This is my second time making a purchase at this location and the service has been wonderful.
Quick in and out purchase
Rob Perry was patient and helpful. He assisted me with measuring, matching, and making sure I was comfortable with the price. He took his time, and I am happy with the final decision on my items and his customer service.
Different quality and design. Reasonable prices. Selectivity is key here.
I am a long time customer at this location. My family and I have been working with Chris for over 5 years! He is awesome! Excellent customer service, and he is very patient. I never walk into Ashley’s without asking for him! He is the only person I work with because of his outstanding service. Thank you Chris for your continued service to my family !
Chris is a very helpful salesman! Awesome service !!
Our visit was wonderful. We were not rushed. Our salesperson Chris Jacobs was extremely informative and knowledgeable about the products in the store. He was awesome and I would highly recommend him to anyone looking for furniture. He mad us feel comfortable and at ease during our entire visit.
We went to Ashley to purchase a mattress and took our 2 year old daughter with us!!!! We knew it may be hard to decide with a toddler running around, but when we walked in we were greeted by Chris Jacobs. He was our salesman and was SUPER patient with our daughter!!! He was also very knowledgeable about the different types of mattresses and pillows and even the mattress protectors!!! We ended up with an adjustable Sterns and Foster and can't wait to enjoy it!!! Thanks so much Chris for helping us get better rest!!! Kristin J
My experience was awesome. We had visited 3 other furniture stores today. Our salesman Chris Jacob's made the difference for us. He was so knowledgeable about there furniture and he was so nice. Such a people person.
Great customer service. Brenda was very helpful.
Stan Lee was great! He was patient and not pushy. Can't wait for my delivery!
Ron Perry was very helpful and professional. I'm very pleased with my purchase.
The associate was very friendly and they helped us through the entire process. No pressure sales and a quick transaction.
Awesome experience coming here. I ordered a bedset from wayfair that was defected and had to return it. As a result, I was moved into a new apartment without any furniture in Atlanta, GA. I called Ashley’s as I saw they had a set that I wanted. They were able to assist me expeditiously and within 2 days my new bedset will be shipped and assemble. I’d like to give a special shoutout to Shelley, the sales associate who helped me tremendously- 5-star customer service UNDOUBTEDLY!
Brenda was very knowledgeable and very helpful in steering me in the right direction of what I was shopping for..Also. she is EXTREMELY KIND!!!
Awesome Customer Service
While at Ashley's home store I worked with Brenda and she was awesome! She was very helpful but not too "pushy". You could tell she loved her job and made the whole process of buying my first sofa very easy. Would recommend this location to a friend or family!
I am very satisfied with my purchase today thanks to Stan Lee. He broke everything down to me in detail and made my shopping experience easy and fast. I would definitely recommend purchasing furniture here. Stan Lee is a true professional!
Great shopping experience today at Ashley. Ask for Chris his customer service is awesome!
Very knowledgeable of the products. Great customer service very helpful and attentive. Highly recommend Chris as the salesman to see.
Brenda was professional and incredibly warm and friendly. She was knowledgeable about the furniture we purchased and also offered a pressure free experience.
I walked around entire store and not one salesperson asked me if l needed assistance. I like Ashley furniture but l won't return to Lithonia location.
Got the best service, Chris helped me find a great bed for a reasonable price and that meant alot!! Thanks Ashley Furniture!!😌
Very good service please stop by to see Chris Jacobs!!!!
I had the ABSOLUTE pleasure of working with Yvette! I liked what I purchased, but LOVED her professionalism and warmth... that is what truly sealed the deal!
Stan Lee was excellent. He answered all of our questions and provided excellent service.
Stan Lee was the best!! Got us what we needed!! An In and Out experience!!
Stan Lee was the BEST SALES PERSON
Went in to purchase a new bedroom suit and mattresses and we received First Class service from our sales associate Brenda. She was very patient with us and provided really sound factual information to aid us in completing our transaction. Needless to say we got everything we panning to purchase plus a couple of unplanned items as well. Signed, Very Happy Cistomers!!!
Chris Gordon was excellent!!
I love Ashley furniture the quality is great for the prices, however; the "DELIVERY SUCKS" my furniture was never delivered on the same day scheduled, I never received a call from the delivery driver - THEY JUST NEVER SHOWED..I called the hotline 3x the agents would promise to callback with an update once they'd reach dispatch- DID NOT HEAR BACK FROM THEM EITHER **** HORRIBLE / UNACCEPTABLE ....THEY NEED TO FIRE THE DELIVERY COMPANY that they're contracted with!!! 1st review above was a while ago but this delivery service on today 12/16/2023 was excellent nice & courteous gentleman delivered on time as scheduled and I was able to track the delivery. Thanks for the smooth easy and quick delivery.
Stan Lee made sure we have two reason to remember his name excellent comics and excellent service. We got the dining of our dreams and we got it a great price. Have no fear come here! Ask for Stan Lee!
Excellent Customer service! Shawn the manager and Terry our sales associate were great. They were very knowledgeable about Ashley products. We were looking for a Master bedroom set with matress and they helped my husband and I make an informed decision.
Stan Lee thank u very much don’t got no more mouth to tell u Thank U
STAN LEE WAS OUTSTANDING!!! He was patience and worked out the best deal possible for our needs. I would recommend he to everyone.
Stan Lee is AWESOME!!!
Stan Lee was fantastic with his knowledge and expertise.
Ask for Stan lee 👍🏿
Some of the items are a little pricey but the quality is nice, so as they say...you get what you pay for 😉
Ordered a cocktail ottoman for my sofa and loveseat. Received the ottoman but was damaged. Was promised a new one, I received the same damaged ottoman. I went to the warehouse and looked at 4 more ottomans, they were all damaged. Torn leather and cuts in the leather on 5 of the same ottomans. Go to Havertys.
Stan Lee was great! He really helped me in deciding on my new furniture.
Stan Lee was great!
Stan Lee service was fantastic. I recommend working with him whenever you come here!
Marie Philogene was very helpful and assisted me in every way possible. Excellent customer service. She went above and beyond.
Stan Lee was so nice and so helpful. He made us laugh when we first came in. Definitely made sure he got what I wanted!
We had an awesome experience while shopping for furniture today. Our saleman Stan Lee was outstanding would highly recommend him.
Wonderful furniture shopping experience!
Stan Lee was extremely helpful and we came up with a perfect solution for my living room!!
Stan Lee did a MARVELous job. Definitely coming back to finish my collection.
Poor communication with Ashley and their Delivery Dept. Unable to communicate or accommodate the needs of the customer for a delivery of a 9 thousand dollar tempurpedic bed. REALLY you guys have to do better. Now not ONLY have you lost a sale but a customer too !!!!!!!!!!
Thank You Stan Lee for helping Bernard and I with our living room furniture. You were GREAT AND VERY HELPFUL!!!
Purchased living room furniture and Yvette Ramos is awesome... professional and friendly making you feel at ease. She showed us the set we were interested in from online and after not liking it, she gave us plenty of space to browse the store checking in on us periodically. Left the store undecided but 2 days later went back asking for Yvette and she remembered us. She made the purchase easy even with a split delivery. Thank you so much for everything Yvette. We will be back to see you for future purchases. First delivery was made today and the gentlemen who delivered it were professional and polite.
Stan Lee was very patient and knowledgeable of the furniture he answered all my questions and I am very pleased with my purchase. Will shop again soon.
Shane lee
Purchased a living room suite from Ashley Furniture and Stan Lee was an outstanding salesman! He navigated us through the buying process and the best deals that the store had to offer. We were very, very pleased with Stan's service and honesty. We will certainly be back in the future!
Stan Lee was an excellent salesman today. He was knowledgeable, listened intently and offered excellent suggestions to meet our needs. I would definitely shop here again!
We recently bought a sectional from the Stonecrest store. Stan Lee helped us get everything we wanted. Great experience!!
Stan Lee is a great Sales Associate! He is very knowledgeable about the items that are in the store as well as sales that are going on. He is not a pushy associate either. My husband and I enjoyed working with him.
My salesperson was Yvette she was very knowledgeable very patient I called her before I came and told exactly what I was looking at when I got there it was smooth easy going I would highly recommend Ashley Furniture thank you
Evette was great even walked or with my bed same day.
Stan Lee Very energectic customer service, knowledgeable of the products and informative skills.
Awesome experience!!! Loved trying out the tempurpedic mattress... definitely want one now.
Great customer service and great energy and great salesperson. Greatness for Mo!
Great customer service and great energy
Ask for Stan Lee!!! You won't regret it... Class A Customer Service!!! 👌🏾
Chris Jacobs was awesome!
Mo was awesome. I only deal with her when I come to Ashley’s!!!! Thanks Mo
My sales associate was Sherrie and she is amazing!! I want the glam look for my new furniture, so I figured I would just stop in and browse around. Usually, sales associates can be pushy and rude but not Sherrie. Sherrie let me browse the store at my convenience and just checked in on me every once in a while. After looking through the store, I wasn’t able to find exactly what I wanted so Sherrie asked me what my vision and color scheme was. Sherrie then went to do a little research, and came back with exactly what I wanted!!! Anyone looking for furniture, come talk to Sherrie. Just because it’s not on the floor, doesn’t mean she can’t find it for you
The sales rep Sherrie Nealy was awesome with helping me find what I was looking for. The overall delivery process sucked. They were late on both deliveries and customer service was unprofessional.
I had a great experience here. Ms. Wanda was the best. I loved working with her. She was patient, friendly and very knowledgeable. The prices for the headboard and mattress that I got were cheaper on line than in the store. Ms. Wanda honored the online prices. As I said great experience!! Ask for Wanda!!!
Our sales associates Sherrie was awesome she met us at the door and gave us a 5 star experience showing us great beds according to what she gather what we like instead of showing us stuff that was not our style she we found a gorgeous king upholstered bed that is jus dreamy and modern also which was the best part is that Sherrie personalized the mattress for us she asked all the right questions to how we slept me and my husband and what side do we like to sleep back, tummy, or side.. she got the perfect match for us on her first try fell in love. The mattress is soft but firm it feels like a foam mattress but it’s not it’s is the sealy Icomfort it reminds me of a pillow top I think Sherrie described it best of both world and that’s the best description i love the bed but the mattress is what I was sold on all the way. Over all the best experience and Sherrie work the total price out for us to fit our budget jus perfect.
Yvette is wonderful. She listened to what I wanted and made suggestions. No pressure at all just GREAT customer service.
Sherrie Nealy is the best!!!!!
My experience was awesome today! Yvette was pleasant and knowledge about products and sales. I’ll be back to purchase my couch next month.
Mo was fantastic! She was very knowledgeable of the products at Ashley Furniture and made sure that she addressed all of my questions and concerns. I purchased a couch and couldn’t be more satisfied with my purchase. Not only is she a great asset to the company but her delightful personality and expertise is what customers need. I will be back to purchase my Ottoman from her, soon. So, if you’re ever in the Lithonia area make sure you stop by and see her as well. Thank you Mo!!!
Come an visit and speak with Sherrie. My husband an I came in an we were indecisive. Sherrie knew exactly what would work based off of me explaining my layout and with no pictures to show. And it worked, now that is creative and the finest at it's best for me. She was very attentive to what we both wanted the space to provide. I will be back to purchase again and hope she will be able to assist me.
Wonderful experience! Great customer service, They even held it for a week for me with no problem. When I requested for it I received it the next morning at 8.
Just high as usual...no deals
Thanks!!! Mo for taking the time to show us everything we were looking for and being patient with my boys and I
Ron was awesome! He was informative and truthful upfront when I advised of the furniture I desired. He was patient as I walked multiple times back to the piece that I ultimately purchased... .. AND he's a cutie so that it made it easier too. I'm a happy customer.
Very friendly and informative! Great experience!
Yvette Ramos was amazing. She was very knowledgeable about the products in the store and attentive to all my needs. She is also is great with follow up calls and remembered me by name. If you ever need furniture, see Yvette Ramos.
Love Ashley Furniture. Yvette was so nice and helpful during our visit. We purchased 2 couches from her. Awesome service and furniture!!
My experience was very confortable, I was treat it very nicely. The sale rep Shanu Prakash was incredible who answer all my questions and doubts 😊
Yvette was great . Very helpful . Even came in on her day off to finalize my purchase!!
Yvette gave extraordinary service. She was not pushy and was very attentive when asked questions.
Our sales person Yvette was extremely personable and professional. Also the manager was extremely helpful.
Chris Jacobs was very helpful & knowledgeable. I'm disappointed that when I received my first bill, it wasn't what I agreed to. It was actually $50 more!!
I recently visited Ashley Furniture and worked with both Chrissy and Chris. They were very warming and inviting, not to pushy but experienced and knowledgeable about the furniture offered. My husband and I had a great experience. We ultimately purchased one set of items that were delivered today to satisfaction. So we went back and ordered more. Extremely pleased with the professionalism. Check them out for yourself, you won't be disappointed. Oh, and great quality. You get your money's worth.
I HIGHLY recommend stopping by and asking for Mo. She is so patient, very knowledgeable, and incredibly helpful.
When you go to Ashley make sure to ask for Chris Jacobs. He will take good care of you!!
This location is good with a wide variety of items.The best times to go are during the holidays because of their crazy deals.I highly recommend them.
They suck...advertised same day shipping but wouldn't honor it
I thoroughly enjoy roaming through aisles of well crafted furniture. Knowledgeable salespersons
I had a great experience @ Ashley furniture i would definitely be back there for now on for my furniture if anyone go there ask for yvette she was so helpful the best experience i ever had in Atlanta would like to meet more people like her
Marie Philogene was AMAZING. She offered excellent customer service and provided helpful information about the table set purchased. The table set will be a great addition to our home.
Very knowledgeable, friendly and helpful sales person
Great selection of furniture
I went to look at a dining room set but the deal were great. Chris Jacobs provided friendly, knowledge service. He also ensured that I stayed within my budget.
I love my bedroom set and Mattress I got from Ashley furnitures
Chrissy Smith was exceptional, knowledgeable and efficient. She informed us of awesome deals available to us and suggested a great finance plan.
I love the staff, knowledgeable, friendly, my 4th furniture purchase.
Great customer service. Pricing is high. People are freindly. The managers will work with you.
CHRISSY Smith was super professional, friendly and knowledgeable. She made me feel welcome as soon as approached the door. She was the cherry on top of a beautiful experience.
Great customer service.
Very nice people
The company that Ashley Furniture uses for the protection plan is terrible. I have been trying to get a damaged table set replaced for months and each time I am told that someone from my home store will contact me to schedule for a replacement in three days and I never hear anything back. The last time I called I was told that the person assigned to my claim had left the company and that's possible why my claim had gone unanswered. This is unacceptable and, I will not be purchasing from Ashley Furniture again because of this. Beware of purchasing their protection plan or don't even bother with purchasing the furniture at all.
Great customer service with Chris Jacobs. He explained everything to its entirety leaving me with no questions asked. I was very satisfied and would recommend anyone to this store and him!
Excellent service provided by Sales Associate Brenda. she went the extra mile to provide quality service to my husband and I. We are very satisfied customers. I highly recommend Brenda at Ashley Furniture in Stonecrest Mall to anyone who wants quality service.
Brenda was fantastic! She was so helpful. I can't wait to get my new furniture.
Mo was very helpful and pleasant.
Ms. Brenda was very helpful and patient throughout the buying process. She provided excellent customer service. She even came in on her day off to make sure everything was taken care of that couldn’t be finished the evening before. Thank you so much for your help.
Chris Jacobs was awesome!!! Got us exactly what we were looking for! Will definitely come back to purchase from him again.
Alot of super large furniture no apartment styles at all.. and the sales team never greeted us. And we passed 1 black lady 1 tall black guy and 2 white women..Not 1 hello.
Great customer service. I love the furniture.
Store staff Chrissy is really helpful with enough knowledge! Compare to other furniture store in Atlanta area I visited , here is the best!
My Sales Person Yvette Ramos was very informative. I enjoyed speaking with her and discussing my plans to furnish my new home.
Shanu vazhathil was very nice person to meet and help us very well
This showroom is the largest furniture store I have ever seen, I always thought they were expensive but with their packages they were only like $100 than badcock furniture was just for 1 sectional with 3 recliners that were very uncomfortable but got 5 recliners (love seat with 2, couch with 3, and a XXL recliner) and the coffee table and 2 end tables, delivered with a 6 year full warranty if stains or tears up in anyway they replace or fix.
Chrissy at Ashley Stonecrest in Lithonia did a great job. I recommend her for a great raise as she offered exceptional customer service.
Marie was excellent!
Great salesperson. Very customer friendly .and helpful .best salesman ever. Thank you for having Marie.
Mo was my sales associate and she was so very helpful!!! I would definitely recommend her, as well as this location for your furniture needs!!!
Chris is an outstanding sales associate. His assistance made my furniture selection a pleasant experience. I will definitely choose Ashley Furniture again.
Unexpected Guests! The staff at Ashley Homestore Lithonia was great. From the moment I entered the store I was greeted with a smile. I had unexpected guests coming in for Thanksgiving and need some furniture (this is a week before Thanksgiving), so getting things delivered before then was pushing it. But I was informed by the Store Manager Mr Edward Camen that some of their items in the store could be taken home the same day. After going to several stores and getting frustrated that was music to My Ears. I was able to enjoy my Thanksgiving with my family.
I had a great experience and was help by Edward. He greet me with a smile and was very patient with me. I received everything I wanted and was a very happy customer!
The people are very friendly, they make sure you are satisfied. I had a great experience & would definitely choose here first.
Tasha provided great customer service
Chris Jacobs was an excellent representative and helped us to pick out the perfect sofa set for our new home. I would definitely recommend Chris and the Ashley at Stonecrest for all your furniture needs!
Chris was extremely helpful in the process of helping me and my fiancé pick out a sofa set for our first apartment ever. Definitely recommend him for any furniture shopping if you are making a big decision. He is very genuine and down to earth.
Chris was very professional and helpful. Chris listen to me and answered all my questions. I will refer Chris to any of my friends and family that are looking to buy furniture. Thank you Chris
Mo was great!! We left another store and came to this location. She gave excellent service and great advice. We came back to the store a few days later just to purchase our furniture from her. We will be back to purchase from this store and Mo in the future.
I was helped and greeted as soon as I walked in the store. The employees were very polite and friendly. They made sure that we got exactly what we were looking for.
My salesperson was really through. I told him what I wanted and we reviewed all items in my color palette. I was very thankful that he was so helpful. Thanks Chris!!!!!
Mo’s customer service was great, she gave us all the information we need and help us make a great choice for our budget. Thanks Mo
Dennis Clark's service extended to warning me about possible sharp edges to avoid as we walked through the store. He made sure I got the best deal and service possible.
Very pushy helpful staff
From the very beginning of my entrance I was welcomed and assisted with my needs....i will definitelyshop here again!
Yvette was such a sweetheart and we had a great experience here. We aren’t loaded, so I was nervous that we would be treated differently because we are so cost-conscious. She did a great job of making us feel welcome.
Thank you Chris for your help, you were great.
Chris Jacobs was very helpful and a gentleman. I will definitely find him in the store and ensure my next big purchase with his expertise that is awesome!
The sales people here are idiots, management included. We purchased a dining room table and mattress from this location. The table was delivered without issue. The mattress however... The salesman did not know how to correctly order the mattress and box spring we purchased and instead of admitting that, he and his supervisors blamed the warehouse. This resulted in 3 attempted deliveries to our home. We canceled and ordered through Amazon since we couldn't adjust our work days further. The salesman finally copped to his ignorance but we had already made the other purchase. Go elsewhere.
Chris Jacobs was extremely helpful, he explained every thing in detail. He made us comfortable to buy the products from Ashley. Will decently recommend him as your sales rep.
My visit at Ashley's today was highly exceptional. Myself and my girlfriend were assisted by Ms. Marie and she was more than helpful providing great service and really listening to our needs and providing. We'll definitely be back to see her again.
Chris Jacobs is an amazing sales person. Her provided an excellent customer experience.
Chris was great and very patient working with us. He not only made us feel comfortable, but made it easy for us to make our selections by giving us a little interior design expertise.
Chris was very professional he took time with me on decided exactly what I wanted. He was has great customer service skill and I would definitely recommend Ashley furniture to other people.
Had a great sale associate....if you're ever in this homestore, please ask for Marie Philogene she's the best.
Chris is awesome and works hard to meet the customer's needs!
Chris was very knowledgeable and professional. We enjoyed the experience.
Ashley HomeStore is a liar, there employees are rude and disgusting. Tiffany at the Lithonia location came on the phone screaming at me. I called the store about my delivery because my delivery time was missed. Delivery time was 3-7 and 9 pm my delivery wasn’t at my house. The dispatch called me looking for the delivery drivers. I called dispatch later and they told me the truck broke down earlier. This is the same story they told my in law that live in the DC area when they missed the delivery time for his furniture.
Yvonne was exteremely knowledgeable and helpful. She and the manager ensured I was 100% satisfied before leaving.
It was a very smooth relationship. Marie was exceptional,patient and kind. It was a pleasure doing business with Asley Furniture through Marie she made a difference.
Very friendly staff. They do not hound you to buy but have a thorough knowledge of the products in case you have questions.
Sylvester (Sly) was awesome. He helped me find the bed I needed. Great customer service.
Dennis was great to work with. Very good gentleman.
Truly enjoyed furniture shopping today with Yvettte! From the second I met her, she understood exactly what I was searching for and everything was a breeze. She was very knowledgeable about the furniture and the brand of the store. That made my decision all the more easier and I'm happy with my decision. Thank you to the fabulous Yvette. Ask for her! Normally I prefer to browse alone but with her I felt comfortable and at ease. I saw a few more items that was interested in and will be back!
Sylvester was a wonderful guide. Made our experience easy and made our wants fit our budget! Thanks Ashley!
Mo was one of the most efficient and thorough sales persons I have ever worked with. I would definitely recommend someone coming to experience her customer service skills. She had a wealth of knowledge about Ashley Furniture's products!
Yvette was very helpful as well as a good salesperson. She is very courteous and patient.
Ms. Sherrie was very professional and patient with my husband and I as we made our decision. Thank you for a great shopping experience.
I spent several hours in the store undecided about the look I wanted to go with for my living room. Marie walked around with me being very patience and going over the details of everything I was interested in. She help me match stuff, put colors and items together and to choose the best mattresses for my comfort. If I could give Marie more than 5 stars, I would. Thanks Marie for all your help, you were awesome!
My salesperson was Marie. She got me a great deal on a dining set that i had my eye on. Also the sales manager Ron really helped make the deal even better. I would definitely do business with them again.
From Marie the salesperson to Nathaniel the warehouse manager who help me load one piece off the floor...these two made it like my family. Thank you for hiring great people.
Sales Representative, "Dennis", was courteous, professional, and knowledgeable. He mads the shopping experience sweatless and enjoyable. I will definitelycome back to purchase again.
Sherrie Healy was the sale associate and she is wonderful. I was provided with a great deal opportunity on a drawer.
Go see Brenda she is a great sales person!
I've been going to Ashley Furniture at Stonecrest for years. Chris is very professional, helpful and very knowledgeable. He provides excellent svcs ...that's why I always ask for him whenever I go to make a purchase.
The best sales person @Ashley Furniture Lithonia just got all my Furniture in this 1stop shop Dwayne Jones had the most impeccable customer service ever!!! Super helpful and knowledgeable... HAPPY CUSTOMER
I was pleasantly surprised with my experience. Chris was very knowledgeable with a laid back approach which was refreshing! Great experience
Yevett Ramos
As soon as I walked through the door Yvette greeted us warmly with a smile. I showed her a photo of what we were looking for and she showed us what was available as well as a few other options. There was no pressure to buy and the store price matched. We choose two oversized chairs. Once they arrive I will update the post regarding delivery and the condition of the chairs.
Great service
Dennis was very pleasant and knowledgeable wonderful personality.
Excellent customer service and a big shout out to Mo the sales associate she was a big help
Ron was very professional, friendly, and suggestive to pieces after just explaining the look I was seeking. I would recommend anyone ask for Ron when visiting the Lithonia location. Although I live on the other side of town, I will definitely be back!!!
Ron was Great! He took very good care of my family and I. He got us the best deal while still getting everything we wanted and needed. If you plan to visit the store ask for Ron!
Ron Perry was amazing very patient, helpful and detailed with us. He went above and beyond to meet our needs.
Yvette at the stonecrest location was awesome! I needed a sofa but had no intentions of buying one when I went into the store. I was literally killing time while my car was being serviced across the street. Yvette told me about many of the sales and deals available in the store and allowed me to browse. There was absolutely no pressure to buy. I ended up getting a really nice sectional priced at $1400 for almost 50% off. I will definitely be back for my next furniture purchase.
Love this place
Rob and Doug at Ashley Furniture at camp creek distribution warehouse did a phenomenal job. They were efficient and on time. I felt very comfortable with them in my home and my husband and I will definitely be doing business with you all again.
Experienced another fun shopping visit with Ashley Furniture; it's nice to see and shop with familiar Ashley reps. Thanks for another fun and great experience. Thumbs up Ron Perry.
Mo provided the best customer service I've ever received!!! I plan to make this store my go-to place for furniture because of Mo! Sincerely, A very satisfied customer 😊
Great selection great customer service good prices very good selection. I would definitely recommend it to others.
Great customer service
Easy, quick and no pressure - just the way I like to shop! My salesman, Ron, was a great help on the phone and in person. I will shop at Ashley again in the future.
Stan lee was absolutely amazing I had a budget An he got my everything An stayed under that . Very experienced, knows his stuff if u go there ask for him
Stan lee , absolutely amazing got me great deals on bed , mattress , and couch will do business. He knows his stuff . Ask for him he is the best
Ron, at the Ashley Furniture location had excellent service and assisted myself and my family with all of our furniture needs! Great experience by far.
Stan Lee is A1
Our sale associate Mr. Ron Perry was outstanding. His keen knowledge of the merchandise greatly assist my wife with our selections. He not only made our shopping experience at Ashley's a pleasurable one he explain everything and made sure we knew exactly what we were getting. We want to truly thank you for the kind hospitality and looking forward to future business with your company.
Slightly overpriced Furniture but very nice and good sales people not too pushy
Huge!
Stan was absolutely amazing. If there were a six star rating I would certainly give it. Stan was very patient, professional and accommodating. He gave us just enough room to explore and was very helpful in the suggestions offered. Hands down an amazing experience
Stan Lee was great! We love our furniture
We dealt with Stan lee he had great customer service and was very honest about our options. Go see him!
Second time buying furniture good service lives up to what you expect will keep you posted good furniture 👏
Dwayne Jones has got to be, hands down, the best salesman in the furniture business. He's a wonderful person and my experience was truly exceptional. And the manager Edward is blessed person👍👍👍🇺🇸
We came to this Ashley Furniture location in search of a sofa and met Stan Lee. Stan Lee proved to be by far the most professional, down to earth, personable furniture salesperson we have ever met. He listened to our furniture needs, answered our questions and showed us great options. We left with a couch we love! We would recommend this Ashley Furntiure store location and Stan Lee to anyone looking for furniture. You'll be glad you did! Stan Lee and Ashley Furniture are definitely our new go to for future furniture purchases!
Excellent Customer Service from Ron Perry! I would definitely recommend this store.
Stan Lee was a excellent sales rep he was amazing he went over everything with me and my mom.
Had a wonderful salesperson name Shanu. His manager equally so. Love the furniture I selected. Very beautiful furniture and home accessories. Check it out.
Mr. Stan Lee level of professionalism was impeccable! No buyers remorse.
It was great
This store is awesome! We walked in, looked around, and found a general idea for what we wanted. Ron definitely closed the deal. He was very helpful, and answered all of our questions. He didn't try to rush us or anything. Wonderful experience, thank you!!!
Excellent customer service and product knowledge.
I was greeted by Mr Ron Perry at the door,he was very professional and very knowledgeable about the furniture he walked me through step by step from beginning to end, he even went out his way to move furniture from one area of the store to another area so that I can get a visual of what it would look like in my home. Mr Perry went above and beyond and he will be getting more of my business, he is truly a asset to Ashley Furniture.
Rob was very helpful and attentive as well as knowledgeable
Ron Perry was my sales representative for my most recent purchase at Ashley. He was very helpful and polite and new sure we were pleased with our purchase. He is very knowledgeable and answered 'll our questions. We appre ite his professionalism and his staying with us from start to finish on the sale.
My experience has not been one I wish on anyone, customer service sucks I ordered a couch and it was flawed sent it back store manager was cool selection was pretty good. After this I probably want go back
It was great working with Mary and Fred!
Ron was an excellent help to my husband and I. We already knew what we wanted but he made the experience even better by answering all of our questions. He was very professional and knowledgeable about the products and provided excellent customer service.
I have dealings with Ashleys on 2 separate occasions and both times Dwayne was there to help. He was great, got us some great deals and was very patient with us. Will be visiting this location again soon to get our King bed!
I want to share my thoughts about Margaret. This young lady is patient and extremely dedicated in helping you find whatever you need. She helped me with a entire house. She is a very hard worker. She's that go to person for sure. She has that special creativity that you're looking for. She is the best,.
Amazing furniture...helpful staff
Mo Jacinthe was excellent in her knowledge of the store and has impeccable taste in decor. She helped me SO much! Her service was so Amazing I didn't even want to shop around anymore! She definitely makes you feel comfortable and at ease with choosing Ashley HomeStore. I will be back to decorate rest of my new home with Mo! Thank You Mo! -Kathy C.
It was a good experience .
OMG my experience was soooooooo delightful!!! My sales person made shopping so easy and comfortable. I found exactly what I was looking for! I couldn't have asked for a better sales women that Maureen Jacinthe.
Great experience. Ron was great and knowledgeable.
Everyone was super nice and friendly. The buying process was so smooth and quick
Excellent service. Salesman very knowledgeable to my needs.
Mo was a great salesperson. She was very personable and genuinely nice. She was not pushy and very honest. Gave me the best bang for my bucks. Definitely made it a comfortable experience. Ask for her if you shop there!
I really enjoyed and had the pleasure of meeting Ron, greeeeat customer service, awesome at multi tasking. Thank you again Ron. 200% satisfied customer.
I LOVE shopping with Ashley Homestore!!!
The Sales Person that waited on me provided outstanding customer service was very patient and knowledgeable would shop there again
Ron perry was so great to my husband and I! He took his time to explain everything and made sure we were satisfied. We will definitely be returning! Thank you!
Great service from Stan Lee. Super nice and really listened to what we want.
Amazing customer service. Stan Lee, who is a sales person, works Friday-Monday. He was very very helpful. Definitely recommend this Ashley furniture and Stan Lee for Stan Lee.
Friendly staff
Mary the salesperson was very helpful! She went the extra mile to assist me!
Mary was the most amazing sales person ever!!! We went to 5 other stores and came back to her at the end. she was very sweet and patient with us while we took apart all the tables and moved around every chair in the store. In the end we got a big discount and went home so happy !!!!!!!
I great experience at ashley home store. Thanks Mary Brown
Very good quality furniture.
Stan Lee was an excellent salesman. Come check him out.
Very good experience. Our salesman Stan Lee was very knowledgeable and listened carefully to our concerns.
Stan Lee was amazing.!!!
Great guy Stan Lee to work with. Nothing but positive things to say.
Friendly staff.
Stan Lee offered excellent customer service! We will definitely be back when furnishing our other rooms. I recommend you ask for him directly.
The customer service I received from Stan Lee was impeccable. Was extremely patient with our indecisiveness and worked out a great deal. Happy camper.
Stan lee is the man
I had a wonderful experience with Chrissy i left and went to American signature that match the price but not the service. Thank you
Stan Lee was awesome! He was very nice and showed us everything we needed. I would definitely recommend him.
Dennis Clark was GREAT! He was very polite and honest. I would definitely do business with him again!
Stan Lee was great during our time shopping at Ashley Furniture.
I walk into Ashley furniture and was greeted by Stan Lee. MR. Lee's knowledge of the product being sold at this establishment is nothing short of exceptional. He was a class act and I will definitely be returning and recommending my friends and family to pay him a visit
Came in looking to furnish our new home and Stan was extremely helpful. He is very hands on and even gave us a thorough demonstration of the Tempurpedic mattresses (which we do plan to purchase). Very professional; excellent service.
My wife and i were shopping for a living room set and ended up at the Ashley Furniture Store in Lithonia. There we met Stan Lee, aka "Stan-the-man". He was of great help and in my opinion is an exceptional employee. Such calm, patient and professional manners nowadays are rare indeed. We appreciate the time Stan took to become more aware of our needs and the way he timely addresses them. The great service delivered by this sales representative was unexpected but certain welcomed.
I've been shopping at Ashley Furniture for the pass 20+ years and so for this is the best service i have ever received since shopping at Ashley. Mr Stan Lee was awesome. Thanks for such a refreshing experience.
Chrissy Smith made the shopping experience very pleasant. I fully recommend her if you are coming to the store.
Stan Lee did a wonderful job
Chrissy Smith was excellent! She allowed me to browse and would appear whenever I had questions. Very pleasant experience!!
I appreciate Salesman San Lee he provide great customer service...
Stan Lee is awesome i highly recommend him
Stan Lee was the person that helped us , he gave us awesome service
Chrissy Smith gave me excellent customer service and was very patient and informative!!
Wonderful experience Stan Lee was great.
Stan Lee gave me excellent customer. I purchased a dresser and chest, he walked me through the whole process. I would definitely shop here again.
My rep was Chrissy smith. She was very very helpful and patient with me. I really appreciate her help. I rate her a 5 because of her customer skills. Keep up the great job.
Stan Lee is fabulous!!!! Very helpful and NOT pushy at all!!! Just what I like!!!
Great quality furniture. Friendly, helpful staff.
The Bedroom set we purchase, it was easy to pay for but not to receive!!!! Delivery date was made but most of it was out of Stock. Then they were supposed to call us for the delivery time and we had to call the store and still not delivered!!! Made a new delivery date for almost another week later and all the order was still Not Available!!! No Compensation or Anything! Ashley's Just Sorry this has never happened at any Furniture Store we purchased from before. Oh, I asked for Corporate Phone number and they wouldn't text me back after that.
Chrissy did a wonderful job! She even came in on her off day to complete the sale. I am a satisfied customer! We look forward to enjoying our beautiful dining room table .
Immaculate service from Chrissy! 👍👍👍👍She was AWESOME!
Wayne Tooks was very personal and kind, helpful, not Aggressive as some have been, Wayne Tooks is the perfect example of Professionalism... Thank and l will return!!
Stan Lee was amazing. He gave us great prices
Stan Lee was great! When I'm ready to purchase I will be back!
Wayne Tooks was amazing and very insightful. Wayne knew exactly what I needed and got me so excited and I couldn't have made a better purchase.
I came into ashley furniture to get cocktail and end tables. My first greeter was Chrissy Smith she was extremely helpful with me finding and making my purchase at a very good price. I must say Im satisfied with my shopping experience!
Calvin was awesome he helped me tremendously with what I got. Thank you Calvin!! I would recommend asking for him when you come.
Wayne Tooks was so helpful and personable. He helped my family find exactly what we need and then some. I felt at home as he welcomed us into his home as stated when we entered the store lol. I enjoyed his personality and how his sense of urgency made us feel like we were the only ones that mattered. Thank you Wayne T.
I had an outstanding experience during my last visit to the store. My salesperson, Marie, was very helpful to me. She was knowledgeable about the product and showed me the best choices, based on my description of what I sought. I will definitely refer my friends to her.
Looking for accent pieces today we would not have found such a great deal and design with out Wayne tooks help. Highly satisfied!!!
Wayne Tooks is a outstanding sales consultant. Wayne treated me with so much so much love and patience. I loved working with Wayne, hes awesome
Great service from Wayne Tooks!!!!
Purchased Furniture from here a few times. I've always gone to the same Sales person, Marie Philogene. She's been so excellent to work with. No hassle or unnecessary sales pitches. On each occasion, she asked what we were looking for and each time she met most of our requirements. Very refreshing not to have to deal with your standard Sales Fluffs. And she's very knowledgeable of all the products. Thanks Marie.
Dwayne Jones, my walk me through it all did an excellent job finding me what I need for my budget with the best discount available for all and he doesn't force you to get what you don't want he let you get what you want I'll be definitely coming back for more furniture
Chrissy Smith was Awesome! She was very attentive and professional. She was able to assist us in deciding what pieces worked well together for our theatre.
Go see Wayne Tooks. He was very helpful and provided great customer service. The entire staff was very friendly.
Wayne Tooks was wonderful and energetic. His personality was so heart warming. Actually I just had left another furniture store and decided not to buy because the salesperson was not friendly or engaging. But as soon as I walked in the door, Wayne greeted me and and made me feel like I was the only one in the store. Hard to believe that he has only been here for one week. Wonderful, wonderful experience. I will definately come back because of Wayne. This company has a winner!!!!!
Stan is really good at what he does........ask for Stan
Very helpful and reasonable price.. Love the store.
Dennis Clark was outstanding to work with.. Very satisfied with the service and since of concern and style. He assisted me with all my furniture needs in a great timely perfessional manner. WHEN I return I will definitely request him...
Wayne Tooks was excellent! I loved his customer service. He was very helpful. I can't wait to come back to shop with him!!!
Stan Lee was informative and very professional. Glad I came to this location.
I received superior customer service today from my salesperson Wayne Tooks. He was amazing and I am very pleased with my purchase.
Purchased a new sofa and love seat. The customer service was A1. The sales person, Christy Smith, was courteous and patient. A big help to me making my final decision.
Great customer service. John small was very insightful and took his time to make sure we were comfortable with our purchase.
Awesome experience!!! Stan Lee was awesome to work with, great sales experience, price, and product knowledge!
My experience with Stan Lee today was phenomenal he knew the items we were interested in & service outstanding.
Stan Lee was incredibly helpful! Very satisfied with my experience today.
Wayne Tooks greeted us soon as we entered the store. He was very knowledgeable about the styles that Ashley's had to offer. We had our minds set to one style and with his expertise he was able to sway our decision for the better! Ask for Wayne T!
Shanu is the Man!! He wasn't pushy and annoying like other sales people who follow you around the store. I appreciated his advice and pleasant attitude. My next purchase will only be through him.
Christ smoth was a wonderful sales person helped me out tremendously. She was professional and helpful
Awesome and very professional service. Credit to Mr. Stan Lee.
I went to several stores and found that Ashley furniture had the best quality and price that fit my budget. The sales agent Shanu was knowledgeable and thorough with the products we looked into. He made sure the entire process was smooth and easy. I will definitely recommend family and friends to this location and especially shanu for his awesome service.
My experience at Ashley Furniture Stonecrest in Lithonia Ga. was sooooooo amazing, fun, excitingly, and simply like a breath of fresh air. My sales professional Shanu Vazhathil was very knowledgeable on their merchandise, made wonderful suggestions that help me to better decisions on my final selections. Prices are great and quality of furniture is even better. I am highly recommending Ashley Furniture to any one that is shopping for furniture, but most of all, go to the Stonecrest location and let Shanu Vazhathil be your sales professional, trust me you will be very pleased, and like me you will recommend him to friends and family.
I had bought I new home and wanted to get some good quality furniture , but affordable. I went into Ashley's Furniture and sales agent Mo assisted me with my purchase. She listened and had great understanding on my situation . She took her time and gave me feed back and advice on what would fit my budget . She was genuine and was finding ways to help me with my purchase . She truly was a great help and was available even after my purchase. She took care of any discrepancies and got back to me in a timely fashion. I truly had a great experience and I thank you Mo for your great work ethic and genuine help!
My family and I just moved to the area and purchased our furniture here. I must say it was a pretty awesome experience! Fairly priced with a knowledgeable team. Mo helped us out and she was phenomenal; extremely helpful and not pushy to make a sale. Super pleased with our purchase and will definitely return when we're ready for our next piece of furniture! Thanks Mo :-)
I had a wonderful experience!!! Mo was so helpful! She helped me get exactly what I needed to furnish my bachelor's pad!!! Two thumbs up!!! Most definitely returning! Thanks a lot!
My experience here was great. First time actually shopping at Ashley furniture! Customer service was great! Mo was the sales rep that help me out with my first purchase! She was very attentive and helpful. I would recommend anyone that's looking to buy furniture but not sure exactly what you want or need to go see Mo!
Only purchase at this location if you dont mind waiting months for your items, and if you enjoy disorganization and being lied to. After I purchased my items, I had a horrible time trying to get them delivered. My living room set came almost 3 mths later. My tables wasn't even with it like it should have been. Those came one month later. Calling the main number is useless. I was on hold for over 30min on two seperate occasions. I called the actual store and complained about the furniture arriving much much later than I was told it would have and they gave me a gift card, so I got lamps and still paid over $300 for the 2 lamps. I thought they would have it in store since it's not a large item and surprise surprise...they didn't. I was told they would be in in 2 weeks. Called the store and was told one lamp was there and they'll check for the second lamp and give me a call back. Never received a call. I went there 2 days later and was told neither lamp was in. When I expressed my concern and disappointment to the manager (Edward Camen) his main concern was me keeping my voice down in the empty store. He showed no empathy whatsoever and acted as if it was unbelievable for me to actually think my lamps would be there when they said it would. He definitely doesn't care about customer satisfaction. They gave me another date for a month later and he put emphasis on the fact that it still may not get there by that time and just wait until they call me. I never received that call so again, I had to call the store. He told me the lamps were in. This whole process was horrible and I will never buy from Ashley Furniture again. If I'm spending thousands of dollars on furniture, I expect great service and reliability to come with that as well.
My family and I had a great experience at Ashley furniture. Chrissy Smith was a great help. I would come back anytime when looking for more furniture.
Ask for Mo!! She was helpful and very attentive. I went in to purchase a couch but with her expertise I ended up purchasing my whole living room. Including a few accent pieces. Her professionalism is such a delight. I'll be sure to return when it's time to upgrade again.
Stan Lee great sales rep!!!! Also ran into long time friend Sly N. Great guy 👌🏽
Stan Lee was a great help!
Great location! Ask for Stan Lee!!
Stan Lee was awesome..again. Very thorough and patient!
Stan Lee had incredible service he helped me find exactly what I needed! Ask for him if you want an amazing experience!
Ask for Stan Lee. Great help
Stan did not pressure me. He was awesome!!
Stan Lee was outstanding. He was very helpful and knowledgeable of his product.
Terrible customer service from both the corporate offices and the managers in the store. They sell cheap bed frames that aren't strong enough to support a mattress and box spring. So when it broke after 3 months, I tried to get them to assist me. It's been 6 weeks of calling Ashley's associates. Every time I'm told something different. The corporate representatives offer NO HELP. First they offered to exchange and said they would be calling to schedule delivery. Never happened so I called and found out instead They ordered parts for me. Then the wrong parts were sent twice then expected me to fix it myself or wait 30 days for a technician to come out. Then instructed me to just call the store I purchased from. The so called manager said she could only send a technician in another 30 days to determine if the bed can be fixed. If not, then they would exchange but. Funny part is, she couldn't even authorize it. She said she had to talk to the real manager and they would call me back. That was 1 week ago. I think the company is trained to just get you off the phone. EVERYTIME they say they will call back, they never do. Managers won't call back, customer service won't call back, and basically no one is able to authorize anything themselves. So why are they even answering the phone? I wouldn't advise buying from them.
Stan Lee was great at describing the various styles of furniture for our home. Great service!
Stanley was very helpful and answered questions with knowledge
Stan lee was the best sales rep
The staff was very helpful and the variety was great. The store was well set up nicely.
Mr.Stan Lee was fantastic!!
Experience in store was just fine. Sly was great. My experience has been horrible afterwards. We purchased recliner sofas and one was delivered damaged. I contacted customer service and was on hold for an hour while my husband called the store and they said they would replace the couch. I continued to hold with customer service and they also agreed to replace the couch. I called back the next day to check the status with my claim number and the reps name who I spoke to and they say there aren't any notes indicating that I called and spoke to the store or customer service. So now they are sending a replacement part to fix the couch. I have to call them back when the part gets delivered so a technician can come fix it. Who knows how long this is going to take. I planned to go back and purchase my son's bedroom set from there needless to say I will not be returning. You pay a delivery fee for them to deliver damaged furniture and then them offer to repair it. I didn't pay for a demo model. I paid for a couch that should have been delivered in perfect condition. I did not notice the hole in the recliner when I was checking the furniture out when they dropped it off because you can't see it until you actually recline the sofa.
I was very pleased with my purchase, Ron Perry's customer service was exceptional, he made my shopping experience smooth and stress free, and I am very pleased with the quality of my purchase, will definitely purchase from Ashley HomeStore again and hope that Ron is my salesperson
Stan Lee was awesome!!!!! He went with us step by step through our whole process. He made the decision so easy and cost effective. Definitely would recommend him and this store location in the future.
Go see Mr. Stan Lee is provides 5 star customer service
Stan Lee was AWESOME!!!
Great experience. See Stan Lee, he's great!
We loved the service and attention. Stan Lee from sales was awesome and patient with us. He helped us so much!
Stan Lee was very polite, professional and helpful when we needed to pick out a piece of furniture!
Stan Lee was Great!!!
Stan Lee was the greatest. No pressure and no hurry as I was on a very very restricted budget and we looked at various options until I found a purchase that I liked and could afford. This guy was great!
Great service by my friend Shanu. Highly recommend for great stuff and excellent quality!!
Stan lee is awesome! He helped me find exactly what I was looking for. Please check him out! You won't be disappointed!
Stan Lee was the perfect salesman.
Stan Lee has great customer service. He helped me complete my first Furniture purchase.
Amazing Customer Service! Very Kind & Patient! Go See Stan Lee! He's The Man With The Plan!
Stan was great and he didn't pressure us. I recommend coming here and talking to him.
Stan lee is a great salesman Always ask for Stan.
Stan Lee was Great!
Krissy was absolutely amazing...she assisted us with furniture and accessories. Additionally, we needed our furniture delivered within a week, and although the delivery schedule was booked solid; she ensured our request was honored.
We like all the furniture we bought . we like their customer service . Shanu Vazharhil was great, he has lot of patience. He walked us thru the whole process and helped us pick all our furniture. He has great knowledge about their furniture. After few month he even called us and checked with us how we liked . He is great guy. I will go back to the same store to buy more furniture.
This was our first time trying out Ashley Furniture. Service provided by the sales person name Shanu were great. Glad we were able to do business.
Shanu Hazhathil offers great customer service! He seems to be quite patient. He's a great salesperson. I will ask for him everytime I visit Ashley. Thank you, Shanu!
I went to Ashley's the other day and day a great experience. I was greeted by a wonderful sales representative Shanu Vazhathil, who went above and beyond to make sure that I had a great experience. He was very patient in showing me all the furniture set considering the fact that I'm a very indecisive customer. I was even surprised that he called to inform me about the delivery date instead of getting an automated message. Overall, it was a pleasant experiance and would definitely recommend to check this place out.
I purchased several peices of furniture from Ashley a year ago and recently, one of the most reason i am coming same place because of wonderful and hard working fellow name SHANU VAZHATHIL. I'm sure he have best coustomer service to make people come back again.. And he call back after sale is done. Thank you SHANU
Without Shanu vazhathil and his great customer service the Ashley homestore wouldn't be the same. He is the great representative I have ever seen
I went to ashley furniture store in lithonia last weekend. I went to four other stores around there too but every sales people was all around me didnt give me no time to look all they wanna know am i buying now or later. If im not buying now they wnna me to leave. But when i went to ashley he gave me my time to look around and when i had questions he was eager to help me. He was going beyond his limits to help me.. i went there just to look but i ended giving him my sale because of how proffesional he was and his knowledge on products you are the best dude...Thankyou for your assistance. shanu vazhathil. I will keep coming to you and send more customers to you
My sales chrissy was very good nice and helpful
Great service go see Mo!!! She is amazing she help me pick out my bedroom set and mattress set. She paid close attention to what I like and didn't try to push me into buying the most expensive things in the store. LOVE LOVE LOVE!!!
Friendly, knowledgeable sales people. Easy to work with. Matched my prices from competitors online. Very thorough. A very good experience. I bought 3 lift recliners today. Saved a lot of money. I mean it.
Love my furniture. HOWEVER Ashley Furniture has the worst customer service on the planet. EVER Do yourself a favor and take heed.
I love this store, and the personnel, as well!! I have gotten some really nice furniture along with great accessories!! I had an experience where I just purchased a vase and was walking out of the store and hit and end table and shattered my vase! I was so hurt! Not knowing that was the last one in the store. Every one knew how disappointed I was but Edward Camen came to the rescue!! Not only did he locate it at another store which wasn't near at all, he picked it from the store, called me, and told me my vase was available for pickup!!!!! Absolutely amazing what Great Customer Service!
I had a great experience! No pushy salesperson. Ron Perry answered all my questions with honesty and made the experience easy.
The sales manager Stan is a rude obnoxious clown. I had a great experience in the store with my salesperson Sly, who was so nice, very patient and helpful, then I encounter the jerk Stan and it put a bad taste in my mouth. He definitely should take some managerial etiquette classes. He lacks professionalism and it's sad. And to make matters worst, somebody was suppose to call me about delivery on Monday. It's Friday I still haven't heard anything. Tried calling and the lady answered the phone after it rang forever. Told me to hold on and the hafa hung up on me. I'm starting to regret even going to this location. I should of went to Kennesaw.
Horrible, Still waiting on furniture for the third delivery time. Try another furniture for better service. Please don't disregard the negative reviews they have VERY VALID POINTS ON CUSTOMER SERVICE AND DELIVERY PROBLEMS.
Garbage! Never again. Don't go here. Ever!
Purchased my kitchen table saturday evening, it was delivered & set that following thursday. Good job guys!
Good selection, sales can be a little pushy but overall a good experience
Great customer service, very attentive staff.
I went there to pick out furniture the sales manager was absolutely rude! going in the store we weren't going to be able to purchase through the store we have to purchase online because we're moving and don't want to take Furniture up north by u haul the sales manager made a snide comment.. I told him I would love to make a purchase in the store for someone to profit off of our sales he said " how old are we..what does it matter?" REALLY?? I said are you kidding me I said it's a good thing I'm not buying from your store because you're rude comment was not necessary!! I have been a customer of Ashley Furniture for years I'm very disappointed!!!
THE CUSTOMER SERVICE IS HORRIBLE. THE WORST EXPERIENCE BUYING FURNITURE BY FAR. THIS IS MY THIRD TIME WAITING ON MY DELIVERY. I HATE I LIKE THIS SET SO MUCH DONT WANT TO GET MY MONEY BACK BUT I THINK IMMA HAVE TO TAKE MY BUSINESS ELSEWHERE. THEY NEED ANOTHER DELIVERY COMPANY BEFORE THEY PUT THEM OUT OF BUSINESS.............2 THUMBS DOWN THE STAR IS BECAUSE I HAD TOOOOOO
My experience with Ashley furniture was great. The sales person was so nice and conducted himself in a professional manner. He took the time to explain everything about the media chest I wanted to purchase. I received the media chest just as I was told and got the text messages to inform me of the delivery information. This was my first purchase from Ashley furniture and I was impressed.
Horrible. Horrible. Horrible. Horrible. Believe what you just read. ALL aspects. Too busy trying to look important and professional without actually exhibiting it! Not professional AT ALL. I had to actually rate it otherwise there would be ZERO STARS!!!!!
I was looking for a chair and ottoman and found just what I was looking for "finally" at Ashley's. The store clerk was very helpful. I bought it on a Monday and it was delivered on Thursday. The price was also great since they still had their labor day sale going on.
Too high on there furniture..
We needed a bed. Trying to buy one was so difficult. We went to Sleep Number, Sear's, Macy's and last to Ashley's Furniture HomeStore. The bed we got was the same we looked at the other stores and same in sale price. Except the $8,000. sale at Sleep Number . The sales Associate Bernard Lampkin was the most attentive, sincere and patient person we had meet. He gave us excellent advise on caring and protecting our new purchase. We bought it on Sunday and sleep on it Wednesday. The delivery people were very nice, on time and very fast on setup and taking off the old bedding. Now for the best thing - We got the 6 year payments with no interest. I was able to keep my cash in my account for the bed and only put out $61. dollar a month on my purchase. That the cost of a Dinner a month. THANKS ASHLEY !
We had a great experience with Ashley Furniture...Ashley man Robert was great.
SHANU WAS THE BOMB,COM HE WAS PATIENT AND VERY HELPFUL PUTTING THE DECOR TOGETHER WITH THE FURNITURE. I WILL BE BACK FOR EVERYTHING I NEED IN HOME FURNISHING.
The people are helpful and there is s good selection of household items.
Shopping for my bedroom was the easy part getting it delivered was the nightmare. I ordered and paid for my furniture July 12 2016. The first delivery was July 23rd everything came except my headboard. So they scheduled another delivery which was Aug 3rd the truck came with the bed parts not the headboard. Third delivery was set for yesterday no furniture, so when i called oh we changed systems and your number was wrong.Fourth delivery was set for today and its now 3pm and i was called today at 830am told I was first on the deliveries and still no furniture. This is the worst customer service and the worst way to do business. I willl never deal with this facility again. All you get are excuses. Disappointed
Was told they would price match by an employee but what I was told when I got there is that they offer finance options the other competitor did not have. I can either pay for the furniture at tag price or get the discount but get standard 12mth finance. The furniture was expensive but what was disappointing is being handed off to a sales manager who got frustrated with me because I keep bring up another competitor who carries ashley furniture products and have it cheeper. The manager walked off from me after 5 mins without telling me she was going to find someone to help me. After 10 mins someone showed up. I ended up spending almost 2k just for 2 items. I looked back on what I purchased and said let me go to the competitor Hot Buys and I was able to spend 3k and get a bedroom set king size, dining table, mattress and the same sectional sofa they sold me. I returned about 2hrs later to cancel my order at Ashley Furniture. Moral of the story give your customer what they are asking for. I did not ask for a discount when I went to Hot Buys they just had what I was looking for at the price I was asking. Ashley Sales team will sell you a yacht instead of the canoe the customer was askinf for. That's why I took my business somewhere else. Also they got fustrated because I was asking for what they'd consider cheap and not high in commision.
Went into the store with a picture of the bed I wanted. Told the salesperson I didn't want to see anything else. I just wanted to pay for the bed and be on my way. The salesperson I'm assuming was new and did not know how to properly work the register but he refused to go get help. After 10 minutes of him hitting the same keys, I begin looking for someone and only then did he get a manager. The manager fixed the problem but shortly after she left, the salesperson had another issue with the computer which took even longer to get someone to look at. Needless to say instead of being their 15 minutes top, I spent almost an hour in the store waiting to pay for the item. There was never an apology. Additionally, what I was told would be ready for pick up in 2 weeks took 6 weeks. I was given dates three times but the merchandise was not available. Took time off work and my son did as well so he could go and pick up. No apologies. Will not order anything from them again. It's too many other furniture stores with better service.
I went to Ashley Furniture a few weeks ago just to look around and get some pricing on a King Size Mattress. I was greeted by someone at the door and the other staff were pleasant as well. An employee named Chris Jacobs helped me throughout this process, and let's just say he's the BEST employee I've met at ANY business. Chris didn't allow me to feel like a customer, he made me feel like I was a part of the Ashley Family. He was patient with me, asked me what I was looking for in detail, and showed me various options until I found something I was pleased with. This was my first time shopping at Ashley Furniture, but it definitely won't be my last. A very special thanks to the Store Manager John for going over and beyond to make sure I was a satisfied customer! I've never been more proud! Again, thanks for making this process easy for me, and I look forward to making more purchases with you all in the near future. UPDATE: On 5/23/2016, I had to go to Ashley Furniture due to a discrepancy on my order and delivery. I was greeted by Walter who took the time out to speak with me and help me understand what the real problem was. But a very special THANK YOU to the Manager Tammy! Hands down, Tammy was so polite, professional, courteous and pleasant! There are no words to describe the level of service I've received from her on today! She took her time with me, and assured that I was a satisfied customer by the time I left the store. She went over and beyond what I could have possibly ever imagined! I want to say thank you so much to the staff at Ashley Furniture who have truly been a sense of support for me throughout this process: Chris, Tammy, John and Walter! You all are amazing! I'm grateful that I'm now a part of the Ashley Furniture Store Family!
Absolutely the worse customer service I've EVER received. I have been lied to on serveral occasions trying to get the correct parts to repair my poorly put together bed and i was willing to pay for it but the guy in the store said it was a defect and he would send the parts out..... only half arrived. It's been over a month of me pointlessly calling because after you pay for this crap they never call back and no one is available to help you. I will never buy furniture from this store again
Although I LOVE the quality and design of Ashley's Furniture, I will say the staff and customer service was absolutely nonacceptable. Never in my life have I dealt with such bad service. They completely screwed up my delivery not once but TWICE and I cannot be more dissappointed at this point. Please verify the facts more than once before leaving the store to make sure that you all are on the same page. The communication amongst the employees and the financing company was terrible. Highly unsatisfied because we spent alot of money to be treated with such horrid customer service.
Very mixed feelings if I will, again, purchase from Ashley Furniture at Turner Hill in Lithonia. Purchased living room furniture which I love and is very comfortable. Received detailed text messages as to delivery times. Also purchased mattresses. The problem I had was the warehouse delivered a wrong box spring which was way too long for the mattress. When I called the store to report the problem, was told the problem would be corrected and the correct item would be delivered on a Thursday. Thursday came, and no delivery. Called the store again, and was told the person I spoke to dropped the ball and didn't schedule the delivery. His supervisor told me to let him get in touch with the warehouse and find out how soon he could get the item delivered and he would call me back later in the day. Big surprise, never got a call back. Love the furniture I purchased, but Ashley Furniture's customer service stinks. Don't think I will deal with them again, at least the one in Lithonia.
Ms. Brenda was Awesome and very Helpful as well very patient. Answering and double checking thing for me. You Rock Ms. Brenda; go in and ask for Ms. Brenda. I apologize I can not remember the gentleman name who helped me put my tables in the car; it was cold and windy outside and he stood out there and took the table apart so that it could fit in my car. He is what you call going out for the customer. Again I apologize I can not remember your name not that it wasn't worth remembering; it's all on me. But many Thanks for a cool shopping experience. NickyB
The experience was very delightful. The salesman was nice, informative and new the products well. My sales person , named "milt" was a leading reason for us to make our purchase decision.Hats off to your staff. Noel & Patricia Wright
Milton and I believe his name was John the manager were great! Superior customer service!!!!
From the charming and patient salesperson to the helpful and considerate delivery men, all is well. I love the selection I chose and it enhances my sun room's appearance tremendously. This elegant look is my new favorite part of my home. Kudos for a job well done!
Gwen Morton: I previewed the merchandise for my father (Mr. Tucker) Mr. Bernard Lampkin was a pleasure to work with. No pressure, great suggestions and very professional. He worked with my father without rushing a decision or being impatient with him, as most people are with SENIORS. The delivery was as promised and it went well. The furniture is beautiful and Mr. Tucker is very happy with his purchase.;) I will recommend Ashley Furniture to my friends and family.
I loved everything about buying my dining room set from Ashley Furniture. I bought it one week and it was shipped the very next Thursday. It was delivered and put together in less than 30 mins. They did a fantastic job!
good experience. Pickup at warehouse was quick and easy and they were very nice. the salesperson at the store, Arnold was very nice and patient with us and helped us answer all our questions! We shopped around a lot before making our decision and Ashley had great products and good prices
great service fantastic delivery
Had a great experience with both purchase and delivery. Sales person was friendly, helpful and knowledgeable about our sofa purchase. Delivery personal were also friendly, neat and quick with delivery and set up of our sofa bed.
I an very satisfied with my product and services from Ashley Furniture
The sales associate provided a tailored experience which included suggestions on accessories within a 14 piece furniture set. He took his time and carefully revised the changes as were requested in a calm and professional fashion. Following the completion of the order he even provided his direct phone number in case we had any questions or concerns. The product was delivered in a timely fashion and as described with no hiccups. The delivery men worked efficiently and responded well to requests to have the furniture placed in a certain fashion. Overall, this was a pleasant experience as all aspects were represented honestly and with integrity.
Had a great experience with my salesperson Stan Lee
I had a delightful shopping experience at this Ashley Furniture Store. Mitchell was very helpful, and worked with me to get what I wanted. Jackie was also very helpful. My furniture was delivered on time, and exactly as I ordered. I would highly recommend this Ashley store!
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0% interest for 60 months^° - In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card. Equal monthly payments required for 60 months. Minimum purchase may be required. Down payment up to 30% may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in monthly payments.
†^Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. Qualifying purchase amount, less any applicable down payment, must be on one receipt. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next cent. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/16/2024 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval. Excludes Samsung appliances and electronics. For more information on our Regular Price, see store associate or visit ashleyfurniture.com. Discounts from Regular Price may apply based on payment method and terms which may be considered a finance charge. See store for promotional options and details.