Ashley HomeStore Lithonia, GA
Here at the Ashley HomeStore in Lithonia, Georgia, we believe that your house is much more than just a dwelling. You’re creating a home filled with family and friends, and building life-long memories along the way! This is what inspires us to help you furnish and decorate your home with our large selection of furniture, decor, and mattresses. We have been your go-to furniture and mattress store in Lithonia, GA since 2009. Our dedicated and experienced Store Manager, Harry Serrano, has built a team that is committed to being your trusted home partner and they pride themselves on their selection and knowledge of their expansive furniture and mattress selection. At the Lithonia Ashley HomeStore in Atlanta, GA, we are not only thankful to celebrate your home with you, but we are also dedicated to charitable work with the Hope to Dream Foundation. You can find us in the same area as Stonecrest Mall. For those of you on a tight schedule, the best time to avoid the crowd is within the first opening hour between 11:00AM and 12:00PM We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
My purchasing experience with Justin was amazing, Justin was beyond helpful and extremely attentive to customer needs. Justin demonstrated excellent customer service skills!!!
The delivery was great, but they sent the wrong merchandise!
My family I were looking for the perfect sectional and our Sales Associate Ms Smith was so helpful. We had a great experience.
I had a great experience with sale woman Marie, her service was professional and knowledgeable about the items I wanted to purchase, she made me and feel great about our purchase, then a friend of mine purchase a new bed and also was happy with her. Now the delivery was horrible, the movers unpacked the cargo boxes with wood on the boxes, inside my home not outdoors like I know they where train to do and damage my livingroom floors plus had all the debree, with sweat on the floor for me to clean up. the workers wouldn't assemble my hard ware on my dresser or my bench, one worker was sweating like pouring water on my floors and stairs, it was difficult for me to do all that cleaning at my age. One worker said that they except tips and when I sad I wasn't aware of tips that I didn't have cash he said he except cash app or credit card. I did reported this to Ashley store and corporate office today still waiting for someone to call me. My friend also had horrible experience with the delivery but she didn't want to fight. Ashley should retrained driver's on their duties when they delivery furniture to customers home.
Mr. J.Williams Was The Upmost professional Person I Have Talk With In Some Time While Shopping..He Made Us Feel So Relaxed As We Tried To Reach A Decision.. Ashley Has Nice Furniture! But, Customer Service Make It Even Better To Shop.. Thanks Mr Williams For A Great Experience..
This visit was smooth. The employees were helpful. Although order placed beginning of April is still unavailable
The most amazing Furniture experience since I've been here in Georgia. I did not find what I was looking for but I will definitely be back cuz there's way more to get.
Excellent service by Ms. Faye!! She helped us get my grandmother’s furniture for her new apartment with a breeze!! and she threw in a free Tempur-Pedic pillow for my grandmother!! We were very satisfied!!
very nice and friendly staff. Stan Lee was very patient with us and did everything he could to make sure that our needs were met.
Great sales associates. Selection seems to be limited.
Multiple delays despite comfirming availability and delivery date at time on purchase. still no furniture. Poor customer service. No one answers the phone. 30 minute wait for customer service.
Bad experience at this location. From the sales associate, Chrissy, to the manager, Bre Waddell, to the delivery drivers incorrectly installing my sectional and having to wait over a month to get it resolved.. just all around horrible customer service. If you have to go into this store, I would suggest just browsing and purchasing what you like online.
If I could give 0 stars I would. BUYER BEWARE!!! I have been calling the Lithonia store for several days and no one EVER answers the phone. I purchased furniture in June that I still have not received after two different delivery dates have been promised to me. If I can't get anyone to respond back to me I'm going to the BBB. This is ridiculous. You have my money but refuse to provide even the most basic customer service. I am thoroughly disappointed with my experience. Once I get my refund issue you can guarantee I will NEVER shop here again!