Ashley Store | Lithonia, GA 30038

I am still waiting on parts of my order to be delivered. The first part arrived as promised. Then I was told that the rest would be delivered on November 13th and now it is supposed to arrive on November 22nd. With the Thanksgiving holiday approaching, I wanted to have everything in place prior to going out of town. I may not utilize Ashley again.

Excellent experience. Khdajaha was awesome!

Did a purchase over the phone and it went smooth as could be. Thanks sales manager. Can't wait to get my item's. I love ashley and this was my 2nd order.

My new loveseat arrived on time the guys placed it where I wanted. I love it

Our salesperson was very knowledgeable and could not have been more helpful, attentive and patient. The delivery was within the window and without issue.

Khdajcaha was very helpful and professional.

The sale's person was very helpful, and the price for the two pieces qq2AI bought was a good prices.

I loved the selections, staff was professional and knowledgeable and the delivery of my furniture was timely. I am very well pleased

We had an excellent shopping experience at Ashley. We had originally purchased furniture from another company and it was not as pictured online. We decided to go to Ashley so that we could see, feel, and experience the furniture before buying. We also received an excellent price too! The sales team is very knowledgeable. I highly recommend.

Khdajaha the assistant that helped me today was patient, knowledgeable and a pleasure . Thank you I will be back.

I brought that set. And it is marvelous in my living room

Stay away from this store and Stan particularly. I bought furniture in July 2024, it’s now November 1st and I just got called again about my order being pushed back after confirming for delivery this morning.. what a joke. I was lied to about my order from Stan who put direct ship on my nightstands for the bedroom set and explained it would be here in August. I confirmed with him multiple times is he sure on this timeframe to which he assured me yes… customer service is beyond terrible. This store is a joke and the people running it

I had a horrible experience with Ashley.I had to wait a long time for the item and after they brought it it was damaged and they said they replace it. But decided send a tech instead. I couldn't get a refund or nothing so for me it was horrible except the experience with the sales associate was great. Once he made the sale everything went down hill.

I had a great experience. My sales representative was knowledgeable, helpful and friendly. She took the time to explain and answer my questions… Ms. Khdajaha gets all five stars review from me.!

Everyone in the store was friendly. We definitely appreciated the assistance that we received. My sons are enjoying their new furniture. The delivery crew showed up and put the beds together in less than 30 minutes. We appreciate everything and we will definitely visit the store again.

David was excellent and extremely helpful at the Stonecrest location. Go see him! And Mikayla and Colleen at the front desk were exceptional as well.

Lots to choose from. Their delivery fee is ridiculous . $199.00 is to much for two chairs.

As soon as we walked in we were greeted warmly. Fay took care of our multiple needs today. She showed us variety as well as clearance items. She was able to work in our budget to furnish our new home. She is patient, knowledgeable and friendly! But then there was an issue with the delivery date. After several hours it worked out, but that should not have happened. Pay attention to the delivery date on the paperwork not what is discussed. The warehouse is a whole other operation

Good experience

Do Not shop at this Ashley Furniture store or any. I purchased a bedroom set and a sectional sofa. When I ordered my furniture, Ashley stated it will take 2 weeks to build then delivery. Two weeks came, I received 2 nightstands with 1 damaged and not functioning properly, dresser damaged, sectional sofa that was fine, and NO bed frame which they stated was on backorder. I had the delivery guys take the dresser back and I told them to take the 1 nightstand. The delivery guy stated I should keep the nightstand because Ashley is only going to fix it and send the same 1 back. The biggest mistake I ever made was keeping something that was damaged. Two weeks go by, I am expecting my remainder of furniture to be delivered since Ashley gave me another 2 weeks. Received a call 2 days before expected delivery, the representative stated she was sending someone out to repair the 1 nightstand and did not mention on the call about delivery of other furniture until I proceeded to ask. She apologized and stated my bed frame was still on backorder. I told the representative that I did not want anyone coming to fix anything at that time and that everyone should come on the same day as delivery since I have to take off work to be there. After a few weeks, still no call from Ashley to confirm my delivery. I called and furniture still on backorder. After 3rd failed expected delivery, I called Ashley to request a refund on everything except the sectional sofa. Ashley customer service claimed that the Ashley store in Stonecrest had to start the refund process. I spoke with the Stonecrest store, they claimed someone in business would have to contact me to start a refund on another day. I waited a few days and called back. They claimed there was a case number, and I had to wait for their call. The next day, Ashley proceeded to call me to tell me that they can deliver all my furniture on September 4, 2024. I informed them that I was in the process of getting a refund on furniture I never received and returning furniture received that was damaged. They stated there was no need for the return since everything was ready. I told them I am not accepting anything, and I was already upset that I have spent thousands of dollars on furniture that I have not received or was damaged. The next several days Ashley kept sending me many texts, calls and emails stating furniture is ready for delivery. I spoke with someone at Ashley warehouse and told him that I will not be receiving any furniture. The warehouse person informed me that a message was placed in the system that I no longer wanted the furniture. I finally got someone on the phone at the corporate office a few days later that told me my case is still pending on refund. I called corporate again a week later and this time someone started my refund on the furniture I refused. I asked about the nightstands. I wanted a refund since I did not want to keep them if they go with a bedroom set, I don't have completed. She stated that the case is still pending since I accepted the furniture in my home. It has been several weeks now, I called corporate again today 10/1/24 to speak to someone. He proceeds to tell me there are no returns from any Ashley stores except for online purchases. I told him if that was the case, why do I see on Ashley's website that I can return items within 30 days if not satisfied. Mind you, I requested the refund within the period and the representative proceeds to give me a case number. Throughout this 2-month period, I have learned a valuable lesson that I will not purchase anything at Ashley’s furniture. I believed the Ashley's store in Stonecrest knew before I confirmed my order that items were on backorder. I believe the salesperson was only thinking about making a sale and he could care less about the inconvenience placed on the customers. I will tell every family member and friend to spend their money somewhere other than this company. I have had the worst experience for a 1st time home buying who wanted to splurge on some new furniture. Still waiting to return and refund.

David was very patient with my mom who is 80+. He took the time to explain everything to her and answered all of her questions. He is good.

We purchased living room set and master bedroom set. We have spent several thousand dollars at Ashley and been very pleased and we’re also wanting to purchase more. We were super excited for our new sets until it was so difficult to actually receive them. We were scheduled for 9/21 then day of we received a call that the truck driver called out. Were frustrated but acting accordingly and set up a new date, 9/23 between 8am and 12:15pm. Come 9am and no call or confirmation we called and were first told we weren’t on the schedule. Then were told the truck is broke down. Then proceeded to talk to 6 different people just to get answers and solutions. I was denied a supervisor by one person. Had to repeat myself several times because 2 people decided to just repeat what I told them. No one had answers or solutions until almost 3 hrs later . They tried to get us to reschedule for a MONTH out after I explicitly said I wanted to pick up in stead. After hrs of going back and forth someone finally knew what they were doing and got us the correct information.then we rented a U-Haul and had to drive a hr and half away to pick up the furniture ourselves then we’re still not able to get everything we PAID for. 4 of our items were not allowed be released even though they had them and were clearly PAID for. They couldn’t tell us why and neither the store or warehouse were communicating. All they did was blame one another instead of figuring out a solution. So after 3 more hrs of sitting we drove 2 hrs home because of traffic and waiting on them. We had the hula back late because they could get their stuff straight and had to pay a fee. A went home without everything. very frustrated and disappointed. won’t be returning. Y’all really need to get more organized. This is unacceptable.

Fay was amazing. Helps me pick out the perfect set for my living room. Will definitely recommend her

Recently, I went to several furniture stores to shop for furniture for my master bedroom. I have used Ashley before, the Buford location, and had a great experience, so made the decision to return, this time to the Stonecrest location. I am giving two stars because working with Mrs. Fay was effortless, and she deserves the credit for her patience. I decided on a bedroom suite and living room set and scheduled my delivery for Saturday, September 21, and received my confirmation email accordingly. The morning of, I received a phone call stating that we needed to reschedule my delivery as the delivery driver did not come to work. While this was inconvenient, I cooperated and scheduled the delivery for Tuesday, September 24. I was told over the phone that everything was set up for Tuesday, and spent Monday night moving furniture out of my master bedroom, but never received an appointment reminder, so Tuesday morning, I followed up to get a time frame, just to find out the call center agent never scheduled the delivery, and the earliest I could reschedule would be the following week. We offered to opt out of home delivery and pick the furniture up from a warehouse, which my girlfriend and disabled father will have to do since I am at work, and have been awaiting a confirmation call for 2 hours. I will not be going back to this location and regret my decision to go there in the first place, the lack of organization is just not worth it. Update: I finally spoke with a helpful representative who arranged for my girlfriend and disabled father to rent a uhaul and drive two hours to the warehouse to pick up our furniture, but they gave them everything I ordered except for the bedframe, headboard, footboard, and box spring. They would not release those items as they were not released in the system. I would advise everyone searching for furniture to make the extra drive to avoid this store and the lack of coordination their staff offers.

Stan Lee provide us great customer service. Will be back with him next time for future purchases. Thank you Stan

Great customer service from David! Friendly, courteous and informative. After welcoming us into the store, he let us browse freely until we were ready to engage. Ask for David if you’re shopping at this location!!

Stan Lee was so patient and helpful. He made my shopping experience amazing.

Went into Ashley shopping for bedroom furniture and David assisted, when I tell you this was the easiest and best furniture shopping I’ve ever experienced and he was the greatest. Talk about looking out for his customers, he did that and more. His recommendations were acceptable and I left the store a happy customers. A+ experience. Whenever you are considering Ashley at Stonecrest, I highly recommend asking for David!!

We worked with Ms. Fay, she was very helpful and has a wonderful personality! Overall satisfied with the service.

Great Greatest Service!!!!

Stan Lee was the salesman that provided excellent customer service. Stan was very professional and knowledgeable about the products. Thanks for a great experience.

Stan is the man!

Very courteous & professional & Allow me to show!!

David was awesome, he made our process very easy and quick.

Stan was great and helped us get couch we love quickly and easily

David and Mikayla did a great job! David was truly helpful and professional in selling me a desk and tv stand for my new home!

Thanks Stan Lee; you have amazing patience….we were didficult!

STAN LEE GOT ME RIGHT i LOVE MY NEW BED SET YOU GUYS HAVE TO COME SEE HIM!!!

Very professional, and knowledgeable staff friendly and eager to help.I had a good experience.

Stan Lee was a true professional and we can’t thank him enough!

STAN THE MAN!!!! Amazing day and deal. Would definitely recommend and be back in the future

Stan the Man! He was very informative and helpful. Thank you again. We will be back.

David was awesome! Highly recommend him and this location. If i could give more stars i would! Thank you guys.

The best customer service Very professional and great prices David is the BEST!!!!! VERY HELPFUL AND ON POINT. 5 STARS

Stan Lee was amazing and made buying my new recliner chair very easy and painless. He even helped with savings. I would highly recommend his and this store

Great value for the money. Lisa was awesome.

Mr. Stanley (Stan the Man) was very helpful with securing me a new dining room table. He was very knowledgeable and very friendly to myself and my family.

The Stonecrest store, Stan Lee was very helpful. Addressed all my needs for my bed. Stan was a great help!!! Thank you

Salesperson David is the best!

DO NOT let them talk you into using an Ashley Synchrony credit card for your purchases. I came in with my own credit from a different trusted credit company but I wanted to help Ashley employee by using their credit and that has been a big money mistake. I got approved and everything was smooth at first. Then 5 months later the credit card company decided (for no reason) to lower my credit limit which increased my utilization which lowered my credit score. I file a complaint on the BBB site and they have done this to others. It’s their business practice. Synchrony and Ashley lure you in with the promise of no interest for 12 months, which is kinda true, however if the company keep lowering your initial credit limit you will go will pass the 12 months of no interest and in the end pay a boat load of interest…..Trust me don’t do it you will regret it.

David was exceptionally patient with us—I couldn’t have asked for a better salesperson to guide us through our purchase today. We’ll definitely see you again soon, David! Jackie

David was such a great help!

Ms Fay was very helpful and she was very professional

Stan at Stonecrest is amazing and had me out in less than 30 minutes! He is kind, knows his information and was ready to help me find the perfect sectional for my home!

Sales rep was very helpful and courteous Marie but the inventory and store manager Lisa was not as expected. Needs improvement

I'm not speaking on this location exactly but the company as a whole is beyond awful don't ever order from them! They will take over a month to get you your furniture! I called to cancel because I was sick of waiting over a month for one piece of furniture and the day after I canceled they took the money out of my account anyway even tho I canceled and asked for my money back because it was going to be another two weeks for before I got my sofa yet again! This is beyond ridiculous. So I never get a product wait forever and have money taken from me after I cancel??

Marie was phenomenal!!!

Fay was very helpful and kind.

I don’t know how to update my original post but to have paid as much money as I did and the service I’ve received is ridiculous. I’ve had two wedges sent back due to errors where the delivery man made notice and said they refuse to deliver the items. On top of that my nightstands were said to be delivered in two weeks time, it’s not saying they won’t be here until November. I dealt with Stanley Lee at the store.. definitely felt lied to now

Ms.Fay was very Professional & knowledgeable thru the whole buying process. Will be recommending her to others that's Furniture shopping.

Ms Fay was awesome!! She explained everything in detail for us. She was patient and answered any questions we asked. We will be visiting her again!

Ms. Fay was the absolute best!!! She helped me purchase my dream bedroom set and a new mattress. She made the process seamless and offered great advice! I 10/10 recommend her if you will be shopping at this store!!

Guys, if you go to Ashley’s off I-20 ask for Fay, she is so helpful and professional.

Outstanding service from Fay from the moment I walked into the store, she’s the true definition of a perfect sales rep. Thanks!!

Thanks!

Ms. Marie was awesome! The customer service received was outstanding and I will return for future purchases. She made my evening a great experience while visiting the Stonecrest location. Thanks for being patient, and offering world class service. It was appreciated! Thanks again...

David was AWESOME! Moved from Chicago to Atlanta and his customer service and patience was phenomenal. Thank you.

Stan was amazing!! Exactly what was needed

David was amazing!!!! He helped me with my dad looking for a new bed!! He was kind and helpful with him.

Awesome sales rep! David was very knowledgeable and helpful! Thank you David for helping us make a great decision for our son’s first bed!

This place was the best furniture spot we have ever been at! Our helper was David and he was amazing! 10/10 best furniture place!😁

David the best service representative that I have encountered in a while. Thank you very much David 😊

David St. Surin

Lisa is a store manager. She was so great! I was looking for a specific chair that was purchased 5 years ago. She was able to locate the information, verify that Ashley Furniture still sells that particular item and get it ordered for me. I was in and out of the store within 20 minutes! I cannot express how happy I was to be able to find this item so easily. I was really dreading having to go around to all of the furniture stores looking for a chair. This chair is perfect for me and I am so very, very happy! Thank you to Lisa who was professional, helpful and went above and beyond. She even found some felt adhesives to go on the feet of the chair to keep them from scratching my floors!

Good service

I received excellent customer service from the associate Calvin. It was a no pressure sale. Thanks for the great customer service.

David was very patient with me in purchasing my matress. I would recommend anyone contact him when shopping at Ashley

My sales person was David and he was awesome, understanding and very patient. If you go in please ask for David

Fay Mclaurin was amazing! She was patience with us as I continuously added items to order. She was professional and kind. Thank you for all the help.

David and Faye were great help! Quick and no hassle

Daniel provided fast, pleasant, professional service in locating and ordering the exact dresser we wanted!!

10/10 highly recommend

Mo and Stan provided amazing customer service! Thank you

It was awesome, my agent Ms Marie was very helpful. She listened and she was extremely patient with me in trying to decide on my options. She is dedicated to her job here at Ashley Furniture. I would definitely purchase again and again.

Marie was amazing she helped me with my new furniture for my new house! I will definitely be back to purchase more for my home.

Stan Lee was wonderful to work with at Ashley Furniture at Stonecrest Mall! What a great experience!

Marie P. was so amazing and helpful. She didn’t pressure or rush us. She made the experience awesome.

Everything was 💯

Marie Philogene customer service was Exceptional

Mr Stan was awesome. I love the fact he gave me space to look around. He came and checked up on me but didn’t hover and I appreciated that so much.

Ms. Faye was a phenomenal help in getting us squared away with our furniture. She was patient and helpful when we required her full attention but wasn’t forceful when we needed time. I would definitely come shop with her again.

Ms.Fay was very pleasant to work with.She helped my husband and I pick out the perfect bedroom set for our home.

I had no idea this furniture was so amazing. The selection and quality is top notch. Even further, the employees provide the best customer service. Ask for Fay! She is extremely professional, pleasant and patient! You will. It be disappointed.

Faye was soooo awesome very knowledgeable and helpful

Ms.Fay was my sales rep. She was fast sufficient and she took care of my needs

I love Ashley Furniture! Went to Ashley Furniture Stonecrest, Ga on Sunday, June 9th. The service I received this time was just ok for me. I wanted to buy more, but didn’t bc the energy of my sales rep was off from entering the store to completing the sale. I felt the same way the day before in which I encountered the same with another rep (older man, believe his name was Stan). He answered my questions but the answers were short causing me to continue to ask questions to get answers. Needless to say I purchased a recliner for my husband Father’s Day gift on Sunday (6/9) to be called on Monday (6/10) telling me it won’t deliver as promised on 6/15 and has been changed to Friday (6/21). Very misleading and disappointing..

Katrina was amazing in ordering my replacement parts!

Today was a great day. I was in “Awww” and I Mean “Awwww” - Greeted and Assisted by Marie and Ms Dahlia, It was the Most Powerful Experience I’ve Had in a LONG Time (Since my Home Purchase) - I Recommend the Ashley in Lithonia and Ask for Marie, She’s The Absolute Best!

The sales associate was professional, knowledgeable and courteous.

I'm actually on the phone as I'm writing this review about a situation that occurred yesterday at Ashley in Stonecrest. An employee put an unauthorized item on a purchase that I bought yesterday. I called to have it taken off after I saw the item on my receipt. After telling him from the start not to put it on my credit card. A receipt with the item off was emailed to me with a different purchasing price, but still, my account has not been credited. I told Mr. Lemoine from the moment he told my sister he would give her a particular wall item not to put it on my bill, but he did it anyway. I'm still so upset today and will file a complaint.

David was very helpful and patient.

Well I was happy with the store service but I'm not happy with the delivery of my purchase after being told I would receive my furniture on the 7th the day before someone called to say they don't have all of my orders OK I was told they would still bring what they already have I said OK well no one came after speaking to 4 different people even the store now am being told the 13th its like am getting the runaround its like they don't even know what's going on at their warehouse am very disappointed with how they do business

Katrina was very knowledgeable and the best rep ever!!!

I’m so thankful for Marie p she was amazing and anything we need she was right there helping us each and every way

I stopped into Ashley Furniture store in Lithonia looking for accessories. I was greeted by a very pleasant young lady by the name of Lisa(Store Manager). She made my experience an absolute joy. She helped me find an accessory that was on my list. Thank you again Lisa and Ashley Furniture/Lithonia.

Thorough!! Patient!! Kind!! Knowledgeable!! Definitely see him for all bed needs

Katryna and Courtney were the best. I received excellent customer service.

👍🏾

David was the best. He went above & beyond to make it work for us!!! Come see him. He is amazing.

David is amazing!! Great energy very patient and awesome customer service. Thanks again!!

David was absolutely Phenomenal! He took his time to make sure all my needs were met with my purchase!! Thanks again David☺️ ~Teresa Nash

We would like to thank Fay and Lisa for the amazing experience we had with them today. Fay greeted us and answered all of our questions. She was very sweet and attentive to our needs. She even guided us in purchasing a new mattress and pillows! At the end she worked her magic with Lisa and provided us with some discounts where they could. I am very appreciative of their help and our overall experience at Ashleys. We thank you!!

Moe, Lisa, and Stan were absolutely amazing!!!! They were very patient and really help us save alot of money!!! :-)

Stan Lee was top teir. Thank for your expertise and help picking out the perfect living room furniture for our new home. The whole staff was great. *This next part needs to be passed along* @AshleyFurniture yall shouldn't force the color of throw pillows on your customers. White oversized chair and I only get Navy blue in the throw pillows for $700. Yall should give at least a black option or one or 2 colors.

David and Courtney was so helpful and amazing!! Go see them !!

Stan Lee is phenomenal at providing 5 star service with an engaging personality!

Stan was great!

Lemoine Coven at Ashely Furniture in lithonia, GA met me at the door, listened to my specific requirements and led me to the perfect solution! I could not be happier with my experience today.

David was a great salesman the process was very smooth and easy can’t wait to get my new furniture.

David Surin was excellent with customer service. He was very knowledgeable about the bedding merchandise. Job well done!.

Customer service was excellent! Ask for Stan!! He’s great & has great taste in style. Was a lot of help.

I had a wonderful experience with my sales rep Marie and Dahlia they were tremendously helpful and knowledgeable

Mr. Lemonie Covan was an excellent help with finding my family the best fit in a living room package. He took his time and understood my needs. Excellent employee!

Fay was great very helpful and knowledgeable. She has great customer service.

Mr. Stan was amazing helping me find what I needed and in my budget! Great sense of style and design. The store has a great selection and nicely organized. I will be back !

See Faye she’s awesome !

I just left the store and Stanley “Stan” Lee Jr assisted me and my family. He was thoughtful, thorough, kind, patient, and very knowledgeable! I didn’t get to make m purchase due to my kids having a meltdown but he made this shopping experience a pleasure!!!! Thank you Stan!!! #lithoniaashleyfurniturestore

Excellent sales and services. Thank you Nancy.

Stan Lee was exceptionally helpful from our initial entrance into the store. He was warm and friendly and we really appreciated his service five star ratings.

I just purchased a sofa, loveseat, ottoman and a TV stand for a really a really good price. I give a big thanks to my salesman Calvin, and to the tallest guy (haha, 🤣 he's really kinda short) in the store his boss Dakota who really looked out for me. Hey, guys I will be back and I encourage others to come and check them out.

I shopped at the Stonecrest location, David assisted me the moment I entered the store. Very professional, polite and informative ❣️

David did an amazing job in working with us.

Marie was a delight to work with. Will definitely recommend to anyone!

Marie was fantastic! Super helpful and knowledgeable.

My experience at Ashley Furniture store shopping for a mattress with Marie was awesome. Marie was incredibly knowledgeable about all the different mattress options, and she took the time to understand my specific needs and preferences. She was patient, friendly, and not pushy at all, which made the entire shopping process comfortable and stress-free. Thanks to Marie's guidance, I was able to find the perfect mattress that met all of my requirements. Overall, I highly recommend visiting Ashley Furniture and working with Marie for anyone in search of a new mattress. It was a pleasant and satisfying shopping experience.

Katrina is amazing. She is very professional and kind. They are fortunate to have someone on their staff with her excellent customer service skills.

Stan Lee was a very big help today. He greeted me at the door with all the information that I needed to make it easy to get around the store and told me about a great program that works for me and my family. Thank you. I will be back soon

Thank you Stan Lee for all your help.

Very nice and respectful

No pressure and excellent support from Marie!

Nancy was so amazing and nice! She walked me around the store and answered all the questions I had. She also helped me narrow down my choices of furniture! When I come back for more I will work with her again because she was knowledgeable and sweet!

Stan was patient and extremely helpful!!

Calvin was very knowledgeable and considerate of my needs. Looking forward to my VERY QUICK DELIVERY!!! 4 DAYS!!!

Stan the man is the man!

Stan Was The Man Most Definitely

Bought a bed that needed to be returned and David helped us out tremendously. Thanks David

Stan was great.

Lemoine was very nice, personable, and helpful. Highly recommend coming for your furniture needs

Lamoine was the best! He answered our every questions & fought to get the best deal for us as first time homeowners! Thank you Lamoine!

Stan was amazing!!! I got what I needed for a reasonable price and it didn’t take long at all. Get you some Ashley Furniture!!! 😊

Stan was great! Very suggestive to what we wanted. Not trying to sell us things we weren't interested in. Bought a king size bed today :)

It was a pleasure coming in to ashley funture from the beginning Mr Calvin Dahlia who I meet was very attentive Also Ms Marie whom I talk to also front desk.Mikayla Katryna awesome Team Thank yall for being so kind

Nancy was wonderful! She made the experience very comfortable. The sale was seamless, we were in and out and under an hour. A+ service!!! Will purchase again in the future.

Was a very positive experience as always. Mary (I think that is her name) was helpful and very thorough. Got a nice 10% discount!!

Calvin is the best! Made us feel at home. Hooked us up with a great deal!

Great job by Calvin and Dahlia! Purchased a couch and dining room set near closing time and they made it happen! Quick in and out!

David was an absolute GEM!! He ensured my family found exactly what we wanted and stayed within our budget. He was very friendly and personable. Ashley’s Furniture is your one stop shop for all your household needs! Thanks again, David!

Mr.Lee Was very patience with us, as well as helpful & honest. The experience was great

Mr Stan was the MAN ! I was very indecisive when choosing a mattress to go with my bedroom set and he was very patient ! Thank you Mr Stan

The service was great ! Marie was polite and knowledgeable. She helped us understand everything dealing with our purchase and gave us peace of mind as well. We will definitely be back !!

Excellent customer service!

Mrs Marie was very professional and personal with helping my Husband and I to find the perfect item that we were looking for

Nice to meet Nancy and very nice person she is very good sales person i like because she speak spanish ❤️

I want to thank my sales guy lemoine and Dahlia didn’t wast time with helping me no long sale pitch and Dahlia went over and beyond to help me with my warranty thanks so much i couldn’t have done it without you ☺️

Ms.Marie was friendly and knowledgeable. Highly recommended.

Lemon was great

Wonderful service. Walked in late and left with misson impossible complete!

Lemoine was absolutely great best salesman of all time come to Lithonia and ask for this guy loud personable and fantastic

The ladies Marie and Lisa were very pleasant and professional. Excellent customer service.

David was exceptional. Thank you

Lemoime the greatest come to Lithonia

Ms Marie Philogene was very informative, she give us multiple options to choose from. She was very patient with our decision making, she also made some suggestion which was very helpful, she made our shopping experience at Ashley’s very easy, she’s a pleasant sweet lady and I am looking forward to doing business with her in the near future

Great customer service.

Great experience at Ashley's, David and Moe were great. Excellent customer service

Came in Ashley at stonecrest worked with David had a great experience

Great service! Super friendly and easy to work with!

Ask for Calvin. You will not be disappointed. He provides exemplary customer service with a smile and is very informative. Thanks for your help!

Marie did a great job. She was patient, friendly and very informative. The process took more time then expected but she made me and my husband feel very comfortable.

The merchandise that I purchased was great but unfortunately, the warranty that I purchased was a complete scam. The saleswoman was untruthful when describing what the warranty covered in its entirety. Long story short; DON’T GET THE WARRANTY…

Moe and Lemoine were absolutely amazing, I came in looking for some new pieces to furnish my new place and these two gentlemen were a claas act. They were knowledgeable, patient and enjoyable to work with. I will be returning.

Great service, by Marie I will definitely come back!

Great store! Great service from Nancy!

Ashely Furniture in Stonecrest is great. I really loved that no one pounced on me right when I walked in the door begging for business. David was a gem to work with. He gave great detail when answering all of my questions and gave me space to think/make a decision for me. Needless to say, I am already looking forward to my next purchase!

I just had a great experience at Ashley with Charity the sales manager and the sales associate Calvin. They were very patient with me because I couldn’t decide what I wanted but at the end I got a good deal and I’m walking out with what I want.

I would give 10 STAR If I could she was Awesome!🤗👍🏾(NANCY T.)

Great customer service. Charity worked with me. I would recommend Ashley Furniture Store for all your furniture needs.

Nancy was very awesome. She provided excellent customer service. Thank you!!

Thank you Marie for the extra care that you took to help me furnish my place. You really took the time to make sure that I received the best service and items that would look best in the home. Thank you, I will be back

Today, my husband and I were out looking for furniture and decided to stop into Ashley. We were greeted by a sales associate (I believe she said she was the manager). She was very patient with us in answering our questions, and helping us come to a decision.

I enjoyed my visit at this store. I was helped by Charity. She was very knowledgeable of the products I had questions about.

Great customer service.

Great experience!

Great customer service!!! Lemoine was very well informed, very energetic you can tell that he loves his job. I will be purchasing more items soon.

Ms. Marie is the best!!! If you are in the market for furniture and want the best of the best you need to come out here you will not be disappointed trust me!!

Staff was friendly and knowledgeable

Stan Lee was the best! He helped us define our scope. And the showroom is clean and remodeled!

Lemoine was great

Great customer service! Ms. Fay went above and beyond in helping us find the perfect bed and mattress for our new home🤗🤗!

Nancy was so knowledgeable and helpful! Great experience!

Great customer service, moe

David And Moe were Greattt!

My daughter bought a bed from Ashley, So I decided to come back and get a pillow and protector for my husband who's coming home from surgery. they didn't have it but the helpful staff lisa and stan helped me find what I needed on amazon. I am forever grateful!

Great customer service from David! Must ask for him!

I loved my experience here! I went to 2 other furniture stores before coming to Ashley’s and I’m happy I came. I had the pleasure of receiving service from Marie and she was very pleasant, was able to answer all of my questions, and overall super sweet. I walked away with an amazing couch!

Awesome Customer Service

My experience at Ashley Home Store located at Stonecrest was nothing short of excellent. From the moment I walked in, I was impressed by the warm and inviting atmosphere and great customer service. David was very helpful and I will continue doing business with this location.

David was amazing

Thank you sooooo much to Stan The Man for your wonderful service you gave today!

Stan lee was friendly and really helpful today

Marie provided me with the best customer service today. Everyone was so pleasant and the sales Manager Charity even came to speak to me as well. I highly recommend asking for Marie when you come shop.

Nancy was amazing the fastest service ever! She was extremely professional and personality was superb.

Makaya is really helpful at costumer service, she should get a raise!!

I just got some very nice furniture for a best deal I could have asked for. Feeling pretty good today!

Moe was beyond helpful in helping me pay for my king bed. Lemoine was awesome with making sure I knew all my options so I could make the best decision possible for my family.

Fay was an exceptional advisor for us. We were pretty sure what we wanted but when we got there to pick our couch (a clearance item) it had been discontinued and wasn’t on the floor. Fay helped us find the right couch and timing to get it delivered. Will go back and would recommend!

Stan was Very accommodating. Every problem I had he had a solution . Will forever shop here ♥️

Lemoine was great and is the best salesman I’ve ever worked with great personality

STAN DID AMESOME JOB HELPING GET THE ITEMS I NEED FOR MY NEW HOME. I WOULD RECOMMEND YOU ASK FOR HIM YOUR NEXT VISITS IN

Charity, Ana, Mo, and Ike especially were exceptional in there willingness to assist, expertise and general service, they need a raise and another lunch on the supervisor 💯

been to ashley’s a million times and lemoine Covan is hands down the best salesman i have met gave me all the promotions and literally saved me money with acima love him and Moe personality

No issues and all considerations paying for a 4-figure purchase were addressed. Thank-you!

Great customer service from the front door.

Our representative was very sweet & professional!

great service

HORRIBLE..bait and switch on an advertised sales item and a SNOBBY greeter.

The Ashley store located at 2900 Stonecrest Circle, Lithonia, GA 30038 is not a store I would recommend to anyone. I have spent almost $5000 in store purchase, I wanted to return a mirror that was unopen to the store a day after it was received. I was told that there are no return policy, yet I did not received a non-return policy on my receipt, I was just told that by the store representatives. If anyone choose to purchase at this store location please ask about their return policy before purchasing any items from this store. Also to add to this my driveway was damaged by the delivery service who delivery the furniture I bought!!

Really knowledgeable and helped me out as soon as I walked in

Had an amazing experience with Ms. Fay and Moe they made my buying experience exceptional.

Stably was so giod

Courtney did a awesome job helping me today great guy next time you come to Ashley make sure to ask for Courtney

Lemion and Moe were amazing they were extremely helpful and made it a seamless experience

Don't get the Protection Plan offered by the store. Made a claim for damages less than a year from purchase of dining table, only for them to deny claim due to “accumulation of damages” table has 1 small chip on it and 1 stain on it. Was told that any future claims would also be denied until I pay out of pocket for the current damage. Even though their brochure stated that it covers chips, stains, fading, etc.. waste of money getting protection plan for them to flat out tell you that they will not cover any claims now or in the future.

Lemoie and Moe was absolutely wonderful. 10 out 10!! Go see them today!

Great customer service. Thank you Stan the man.

Great, quick and efficient service. I worked with Stan. He allowed me space to shop and wasn’t overbearing but was available to answer any questions.

Superb customer service. Quick and easy. To the point.

David & Marie were great Reps. They were patient and helpful; answered all our questions and we didn’t feel pressured or rushed!

The salesman they both were very helpful

Dahlia and Courtney at the lithonia location have great customer service. Very welcoming and welling to help me. Thank you !!

Great service great prices

Love it great services friendly people

Mikayla was a great customer service representative! She helped me resolve my issues quickly and smoothly when purchasing my northshore.

The management team is full of great Africans who look out will continue to shop here

Lemoine was amazing had the best experience this is officially the black experience store

This guy lemons helped us with 12k and made it seem like we spent 4 a true salesman

Great customer service

Had a great experience working with sale rep Fay and Store manager Lisa. I was very pleased with the purchases and look forward to enjoying my new furniture. The sofa/chaise I choose, was firm in the store, however, on one of the reviews, it stated that the one that was delivered, was not as firmed as what they sat on in the showroom store. I am praying that our sofa/chaise will be firm as what I experienced at the store. Looking forward to working with Fay in the near future.

I’ve never had such an amazing experience at a furniture store. Stan Lee aka “Stan the man” was super helpful and knowledgeable!

Stan Lee “Stan the Man” was such an amazing advisor. He walked me through the process of buying a new couch as soon as I walked through the door. I would gladly shop with Stan anytime I am looking to purchase new furniture.

Mr. Stanley Lee helped decide on a great value mattress and helped us narrow down our options for a living room set.

I had a great time with some unexpected surprises to add to the bouquet workshop! I shared the invite with my family and friends, then challenged them to split up and meet new people, overall it was a pleasant experience for us all and we met a few new people with common interests and left with more knowledge and a beautiful bouquet! I’m excited to do this again in the future. Oh and I purchased a new sectional, ottoman and a desk, it was really a one stop shop and a great morning!

Dhalia D, Lisa G and Isaac M were the perfect sales team to help with my purchase. I stated what I needed and they made everything easy and convenient. Come see this trio at Ashley Furniture - Lithonia!

Ashley Furniture at StoneCrest Lemoine and Mo took very good care of me! I’m very satisfied with the customer service and care.

Amazing experience with Stanley, MOE, &Dahlia thank you all!!!

Attended a flower arranging class at Ashley Furniture today and it was amazing! The instructor led us through the art of flower arranging and we were able to take our bouquets home!! Did I mention it was after event and we were provided specialty lemonade by SQUOZE company !!

10/10 bouquet making class, makes me want to make more on my own. really fun and family friendly. will do again! ty for hosting

The build a bouquet class today was awesome!! Fun & informative.

Loved the Bouquet making class! The instructor was super knowledgeable and kind. 10/10

David and Anna were so great with their customer service was outstanding. Thanks for letting me just be able to just have a chance to see Customer Service still alive.

STAN LEE!!!!! Thank you for making my shopping experience a great one and not an overwhelming one! I hope my delivery is just as awesome as you were… Mr. Lee is the perfect example of how your shopping experience should be! Ex: He introduced himself, allowed me to look without the harassing/creepy following.. He was available when I had questions and actually help me pick out my new living room set. Thank you again Mr. Lee. Ashley Furniture has a jewel:)… As always google please hire me for reviews!

Ms. Nancy greeted us as soon as we walked in the store with a friendly smile. She was very patient and helpful. She explained everything to us and worked around my delivery schedule.

Mikayla was absolutely wonderful! She provided top-notch service with a smile that just made my day better. She was attentive, helpful, and went above and beyond to ensure I had a great experience. It's rare to come across someone so dedicated and passionate about their job. Her exceptional customer service skills definitely deserve recognition. Thanks, Mikayla!

Lemoine was such a pleasure to work with, he was full of energy and was very helpful. I will definitely recommend asking for him.

Lemons is the best funny personable and we will be back greatest experience I ever had

Everyone was nice and professional Nancy was excellent she score a 5 in the business. I waiting for my furniture to be deliver soon. Thanks again Rose and Fernandes.

As the other man said the Goat of sales

I had to cancel all my items and went to another Ashley store, where I work with Mr Davis at 1960 Jonesboro Rd and he actually fix all my problems and never lied to me once, he kept everything straight forward with me.

Lemons is the Goat that’s it that’s the statement

I wanted to share a very positive experience my wife and I had recently working with Stan at this location. He was very patient in trying to help us in fitting in what was a very small window of needs. Although we were unable to make a purchase here, we left feeling like we had truly been helped in our search. Once again, thank you, Stan.

Charity was a great sales manager and helped me with my purchase today. I would definitely recommend this location.

Issac was very professional and was able to get me to come back and buy from him. I would definitely recommend asking for him when you come in.

Issac was very professional and personable, also very astute and heIpful in making my selection would definitely recommend asking for him.

Stan Lee was a great truthful help in purchasing furniture for our bedroom. Will definitely be back!!

Great service. Very professional!

David made my first time shopping for furniture my best time !! He was such a big help for me during the process!

Had an awesome experience with Courtney S in customer service! Friendly and excellent service.

Courtney have excellent A1 customer service and is the best customer service to ever have

Ask for Issac! He will take care of you!

Stan Lee was super helpful!!!

Great customer service with David

Nancy was nice. Very informative and knowledgeable of product. 💯

Mo and lemoine was a great salesman! They answered all my questions that I needed answered. I can’t wait for my furniture to arrive.

Moe and Lemoine were awesome . Made the process smooth and we got what we came for . Thank you Ashley furniture

Lemoine was a fantastic chap, he sold us immediately, y’all better go see him.

David and Charity was very pleasant to work with I will definitely come back to work with them.

Me and my wife came from Mew Jersey and dealt with Lemoine who was the smoothest brother ever we spent well over 13k and will be back good black people enjoyed coming here

Everything was beautiful. Nancy was great

The customer service was outstanding, The sale person went above and beyond to help me find the perfect item.

Seems to be worth the money, but no customer service was great, and delivery didn't break anything and was quick, so I'm very pleased.

Quick service, fair prices, great customer service! I highly recommend the services of Calvin Harris when you visit the store.

Ike was very helpful and attentive!

They were great

Wonderful customer service. Isaac was great! Only reason I didn't give them a 5 Star rating was because of technical difficulties...

David is a awesome salesperson. I would refer anyone to him if you are looking to furnish your home come and immediately ask for DAIVD, nobody else.

Today Margaret assisted us with selecting our sectional sofa and area rug. She is very knowledgeable and helpful! She was an absolute joy to work with

My husband and I stopped by Ashley Furniture at Stonecrest Mall. I like that Lemoine welcomed my husband and I. He was pleasant and very laid back. He didn’t hover over us. He asked what we were looking for and gave a brief tuturiol of the different styles and where to find them in the store. We found several items. We went home to sleep on it. We came back today and found the furniture that we loved. Moe and Lemoine were very helpful and Moe has a special promotion going on right now for $1 down. I highly recommend visiting this location. They were easy to work with and very helpful with this process. They have plenty of sale items. Attached is a random photo just because I really liked this.

Lemoine was a great help today. Great attitude very knowledgeable and willing to help with all our needs. This was my best experience out of all of the time that I have came in to this store. I recommend him to anyone that comes to this particular store.

David was amazing he deserves a raise and recognition for all his hard work $8900 spent was well worth it working with him

Great experience! Nancy was extremely nice, didn’t pressure us at all and helped us compare items to make our final decision. Will buy here again for sure!!

Lemonie Covan and the Sales Manager Sherri was grest. I didn't feel pressured or rusged. They us feel like we are inportant. I would recommend my friends and family to Ashley tell them to ask for Lemonie or Sherri.

My husband and I bought a mattress today at Ashley Stonecrest. Our sales person Lemonie was great to work with. The sales manager was great also. Excellent customer service.

Issac and the sales manager Charity was very helpful and helped assist in all my wants and needs.

Excellent service and professionalism by Mr Isaac Mann, would definitely recommend!

Calvin provided Great service..

Good customer service. Very professional team!

A1 Service. Thanks David and the entire Ashley staff.

Fay was amazing, she was very knowledgeable about the product and mentioned a few promotions they had going on. I would recommend you ask for her when you come in.

Courtney was a great help in assisting me

Mr. Stan Lee provided great customer service!

A fantastic salesman very knowledge. I will come back again to see him.

David is a great salesman. I recommend shopping at Ashley

Courteous and very helpful. Awesome experience

Always take care of business. Appreciate the professionalism and quick service

My sales person was Margret, and when I tell you she made my purchase with Ashley in Stonecrest Great , thank you so much with your product knowledge. I will definitely be purchasing again from her. She was Awesome 👏🏽. Whomever is reading this review please stop by Ashley in Stonecrest and ask for Margret!

I already knew what I wanted before I went in the store. I told the salesman Calvin that and he didn't try to up sale me or pressure me to get something I didn't want. Thank you Calvin for your great customer service.

Nancy was a great sales person definitely very patient and kind

Salespeople are extremely helpful and I will definitely be back to get some more tips from Margaret

Super nice staff but the prices were a little bit high for me

As soon as we walked into the store, we were met by an awesome Trusted Advisor Stan Lee.

My experience was awesome thanks to Stan Lee and gods excellent customer service.

Best customer service….. Courtney was the guy that helped me and gave me all the information I needed.

Mr Calvin did a great job helping my family and wasn’t pushy making the sale.

Excellent place to look around. no pressure and friendly associates.

I wish I could rate my salesman, Calvin, separately because his service in the store was awesome. Now for the reason for the 1 star rating: I purchased an item on Monday, January 15, 2024. It was to be delivered Thursday, January 18, 2024. I recieved a message on Wednesday, January 17, 2024 confirming a delivery for the next day between 12:30 pm and 4:30 pm. I also received another confirmation on Thursday, January 18, 2024 at 6:41 am confirming the delivery between 12:30 and 4:30. I took the day off to make sure I was available to receive the delivery. At 4:30 the delivery had not arrived. I made a phone call at 4:35 and spoke to someone at customer service for a status on the delivery. I was then informed that the item would not be at the warehouse until Monday, January 22, 2024. At that time I would receive a delivery date. I was FURIOUS! I received 3 confirmations of the January 18th delivery, but I had not received ANYTHING about a later delivery. After speaking to a supervisor, Mark, and explained how I had loss a days pay for nothing, I was told that nothing could be on his end and I should call the store for compensation. I caked the store and spoke to a lady named Speeda. (I'm not sure if I spelled her name correctly.) I explained everything to her just as I had explained to Mark and why I was so upset. She showed no empathy and just kept stating that the item would not be at the warehouse until January 22. She then told me that it would be delivered on Thursday, January 25, 2024. I told her that I could not afford losing another day's pay and the item not be delivered again. She then said that she could change the delivery date to Saturday, January 27, 2024. I reluctantly accepted that date because I had no other choice. On today, January 21, 2024, I received a delivery confirmation for January 25. I again was upset because Speeda told me that she changed the delivery date to January 27. I then requested the date be changed to January 27. Had I not seen that email, the item could have been delivered when no one would have been home to receive it. This service has been UNACCEPTABLE! I cannot believe Ashley does business like this!

Awesome customer service from Stan Lee!

We had a wonderful experience and there was so much inventory to look at. Everyone was so helpful and friendly!

Lemons was great and best deal possible

Courney’s customer service is exceptional! Great guy all around. If I could leave more than five stars I would!

Stan Lee was absolutely amazing. Very very knowledgeable. I will be back.

Lemoine was very helpful

David was amazing.

Stan Lee helped us search for the table I found online. Although they table wasn’t what I expected he went above and beyond to ensure my experience at Ashley was exceptional! I will definitely be back when I move on to the next.

Caught the after holiday sales. Lots of good selections with friendly & prompt service.

Loved the store and the employees,very helpful.

Lemoine did such a great job, he was very personable and knowledgeable of the product, I would definitely recommend him when you shop at Ashley Stonecrest.

Leonine did an amazing job. We got all the help we needed and he was very friendly. Walked out with a Furniture and bed set!

Margret was very helpful

The delivery guys were very friendly and did a great job, they were very careful not to mar the walls going up the stairs with the furniture.

David Was great! Really listened to what we wanted, applied no pressure, and I came back just to work with him.

Pleasant and nice to work with.

Lemoine was such a pleasure to work with. I love his personality and he is very knowledgeable about the product. I wil definitely recommend him.

Lemoine was great to work with, very fun and energetic and knowledgeable, I will definitely recommend seeing him when you go to Ashley furniture in Stonecrest.

Margaret, was excellent this our second time coming in and she is helping us decorate. Its a pleasure!!!

Margaret was very very kind! She explains her ideas in an effortless way! Highly recommend!!

Miss Margaret was so unbelievably,she had all ready got of for the day an came back to work just to help me out ,so Amazing an outstanding Lady 😃

I can honestly say that I had a great experience furniture shopping! I usually hate shopping for furniture but Margaret made my experience so easy! She was so helpful and knowledge. I also believe her experience as a interior designer helped me to visualize my living area and helped me to make a decision that I am extremely happy with! If your at this location ask for Margaret. You won't regret it!

Margaret was very knowledgeable and patient with me and I would definitely recommend her to my family and friends.

We had such a wonderful experience with our salesman Calvin and his manager Lisa Garcia was gracious enough to help us out to seal the deal!! We will come back for our next purchase.

David spent the day with us. He was very patient, extremely friendly, and knowledgeable about all the products in the showroom. Thank you, thank you!!

David St. Surin and his boss Cathy was excellent sales person. They were very knowledgeable about the merchandise and was very helpful. I will shop with them again.

David was very helpful, and knowledgeable in assisting and guiding me through the process of making my first furniture purchase.

Ask to see David Surin when you go in. He was exceptional and very helpful. Explained everything in and out. Go see him for any furniture needs👍🏽

My Mother has been mistreated twice at this store. She arrived tonight before closing to locked doors, although it was not even time for the store to be closed. The associates saw her outside and there were still patrons in the store and they still wouldn’t open the door. When they finally did open the door to let customers out, they lied saying that they didn’t lock the doors until closing, when they were locked well before then. She was there to pick up items for a second time after being denied the first time because the store was doing “inventory”, which had absolutely nothing to do with her order. Charity is a LIAR and needs to be fired and this store needs to practice better customer service skills!! Will never patronize this store again!

Modern and refined selection to choose from. Staff member Margaret was friendly and knowledgeable. I felt good about my purchases before leaving. Will be back in due time.

Great customer service!!

Margaret was great and didn’t pressure a purchase. She searched the store for the product I was looking for making the purchase easy. Thanks so much Margaret!

Margaret made my shopping experience an amazing one this holiday season. She was very attentive to my furniture needs.

Ms. Marie P. made a wonderful first impression the second we walked through the door. She found us the perfect dining room set in less than 15 min. If you come in after 12pm look for Marie P. from New York.

He was professional as well as accommodating to my time frame and the furniture that I needed. Thank you so much Stanley Lee 29.

David and Moe were great! Very helpful.

Margaret was amazing and helped alot !

Great service with David!!! Awesome customer service.

Consultative not pushy at all. Very helpful would recommend to anyone. We had a good experience, this was 1 of three stores we visited on the day, and the one we decided to buy from

David at Ashley's Furniture Conyers location! He was patient, gave us space, listened to what were trying to do and didn't try to up-sale us! Will definitely be back!

Leonine is the one you wanna go see he will make sure you spend exactly what you want no upselling and the young man looks and dresses sharper than a lawyer when you come in ask for him he works well with all clients but especially those looking to save a penny

I want to thank Rileylady for helping me. For two months, she answered my questions, helped me brainstorm, and was always available when I needed her. I’ve visited other stores but I didn’t feel right buying from anywhere else. She stayed by my side the entire time and I wanted to stay by hers. I finally purchased my set! @rileylady, you are a jewel! Thank you!

Mrs. Marie provided exceptional service unlike we've ever experienced. She inspired my wife and I to purchase additional furniture that highlight the essence of our home. 5 stars is not enough for the incredibly individual that she reflects for Ashley Store. She is definitely God sent. Recommend her to all customers seeking exceptional customer service.

David was the biggest help! He made sure we left out with the sectional we wanted. We'll be back for more pieces in the future! Make sure you ask for him as well!

Such a great & easy experience. David our sales guy was knowledgeable and it wasn't a stressful shopping experience. The sales they had going on made it even more affordable. Thank you David and the team for an effortless shopping experience. Mr. & Mrs. Coleman UPDATE: I am not satisfied at this moment. We ordered on the 9th were supposed to pick up on the 20th and now we can't pickup until the 29th of December. I mean I would be more understanding if we were having it delivered. WE ARE PICKING IT UP. Now we have NO FURNITURE in our living area, because we were purchasing new. The response yeah it's because it's Christmas, (what does that have to do with anything, I don't give a doggone about Christmas). All we got was sorry. No I'm downgrading my stars based on this. We are picking it up for crying out loud, are yall hand making these items....sad sad sad...

Wonderful experience shopping with David. I was a bit indecisive, but he was very patient with me and I never felt pressured at all.

Nancy had great service! She helped me out with so many things and recommended me so many different furnitures. I’m so grateful she was able to help. Great service!

The customer service was supurb. Lemoine was great! Ashly in Lithonia literally haves everything modern that you need

Stan Lee is the best awesome Sales Rep I ever had! He was kind, knowledgeable, Professional and he was very patient walking me through the store to get what I wanted Thank you Stan Lee for your great customer service skills.

Ask for salesman’s David super informative and friendly. Made it fast and easier.

Margaret provided an exceptional shopping experience, like a personal shopper. Her knowledge and gentle approach not only influenced my decision but led me to select furniture and a mattress I hadn't initially planned to buy. Her superb customer service skills markedly improved the entire experience.

Very good service

I love shopping Ashley for the holidays.

We went into Ashley Furniture yesterday and was greeted by "Stan da Man" in a humorous way that made you want to shop there. Our experience was wonderful, Stan made sure we got what we were shopping for. He wasn't pushing us to buy something we didn't want, he gave us time to consider our purchase and to find the item that was right for us. Everyone was polite, and willing to help if they didn't know we had a salesperson, Stan was very educating on the entire process from purchase to delivery. Although we haven't received the product yet, the shopping experience and customer service was superb! I'm glad we came to Ashley Furniture for our furniture needs. I will keep you guys updated once we received our items.

Ms Marie was very friendly and helpful.

On Oct.24, 2023 I came to Ashley Furniture store located in Lithonia, GA. I had been in there prior to look and was met by a sales representative name David. He told me to take pictures of everything that I wanted and when I came back in we could order the items of my liking and get the process started on purchasing them. I stated that I was paying with cash but wanted to build my credit and David stated to me to apply for Synchrony Bank line of credit through Ashley Furniture. I agreed. My items totaled $29,547.38. I was approved for $2,500 line of credit from Synchrony Bank and David stated not to worry we can get an increase in credit, his exact words. I wasn't approved for an increase. What he also, did not convey was that for an increase they would have to run my credit again. I was very upset about that and spoke to him letting him know that I didn't appreciate that information not being communicated properly because I wouldn't have moved forward with that process had I have known that's what they had to do.I stated to him he was about to lose a customer. His manager Lisa stepped in to assist him because she seen the frustration upon my face with his customer service.They completed my transaction together and stated that I would receive all of my items on Oct. 28th except for 2 Queen size beds they would be delivered on Nov. 9th.David stated Ashley Furniture Store will charge my $550 to deliver my items and he knew of a 3rd party delivery service that would pick my items up from Ashley Furniture Warehouse and deliver them to my residence for $400 cash. I agreed.On Oct.28th I did not receive all of my items as stated. I did not receive my King bed nor one of my Queen beds, my table was cracked and my daughters mirror was shattered. Along with the delivery guy stating that the Ashley Furniture Warehouse employee stated that my order was a big order and he was the only one working and wasn't going to pull all of items by himself. I called David and informed him of the situation of my items and he stated someone from Ashley would be out the same day with my items and someone would contact me. No one showed up nor the next day. I had one missed phone call from Ashley when I called it back it was the automatic system. I reached back out to David letting him know that I was very unpleased about my situation especially when I paid the amount of cash I paid. I stated that Ashley Furniture has my money but I do not have all my items and what was stated to me did not take place and that was unacceptable. As I waited for the rest of my items I was not updated on the status of my order. I went in to the Ashley Furniture Store on Nov. 8th spoke with Lisa and requested a refund for the items that I had not received and some that I had. She stated that I would receive my refund after the items were picked up on Nov. 10th. I went home and after reflecting over my encounter with Ashley Furniture Store I was in dismay. Then on Nov. 9th I received a phone call from an Ashley representative telling me that another Queen bed would not be delivered on the date promised and that was the last straw for me their poor customer service, how the company conducts business overall, their disregard and lack professionalism. I returned into the Ashley Furniture Store on Nov. 10th and requested a refund on all my mattresses and their box springs also. I was told by Tierra that the Escalation department would contact me by Monday Nov. 13th and if not then come in Store on Tuesday and I would be able to get a full refund. I accepted that information and when I came back into the store which today Nov. 14th I was greeted pleasantly but with unfortunate news that Ashley Furniture Store was not going to refund me my money that I spent on the mattresses. I asked why is it that I've received disappointment after disappointment when it comes to Ashley Furniture. I just want to erase this entire experience and return their items for a full refund of my money.

Dave did an excellent job. He was friendly, knowledgeable and accommodating

They was helpful as they can be & didn’t try to sell me nothing I didn’t want

NEVER COMING BACK. I bought a specific dining set and when I received it and opened the box it was different from what I bought. I came to the store and explained that. They said the representative sold me something different. She mistakenly gave me a cheaper price for a different set so if I want the one I liked I have to pay more than double just for a different table. They never tried to honor the price she mistakenly gave me (her fault not mine) or at least give a discount or something. It was awful. They even want me to pay for them to pick up their mistake! This is not the first time I have issues with this store. Last year my order took 4 months to be delivered!! THIS IS THE LAST TIME I BUY ANYTHING HERE.

Very good

The sales person is Excellent!!!

Margaret was great. She had a lot of personality and made it a smooth process for my daughter and myself. We've worked with her twice now. Make sure to request her if you visit Ashley Lithonia.

David was a blessing to us God is good 👍

A great salesperson, helpful and not pushy. Provided customer-friendly service with a smile and great conversation! Will request him on future sales!

Ms. Fay and Mr. Calvin were awesome! I was able to get exactly what I wanted in the price range I wanted. Thank you!

Margaret was an absolute joy to work! She helped us order our furniture in a timely manner and offered us great discounts. I highly recommend finding Margaret when you come to Ashley to have assist in any purchasing needs!

Awesome service and extremely knowledgeable!! Very pleased with our purchase and experience.

Negative Experience that I hope Ashley Furniture management team will help me change to a positive one. But am still waiting for the positive. Bottom line is I waited for my couch it was 5 days late to be delivered, but when it arrived it was defective torn. I have called and emailed Ashley Furniture but so far no one can tell me what they are going to do fix my issue. Am at the point where I want them to come get their defective couch and give me my money back. I am so frustrated with Ashley. They really should improve their customer service policies if the intention is to stay in a customer service industry. Because without your customers you would have no business.

Fay providing me with great service

My experience at Ashley in Lithonia, GA was very pleasant. There was no pressure and the items were priced as advertised. My only issue was that I could not take delivery from the showroom. My only options were delivery and set or threshold delivery. I chose the latter. That's why the 4 out of 5 stars.

David and Moe were very helpful and informative. Customer service was top notch.

Pumpkin aka Margaret was very nice and helpful.

David was great yo work with.

Salesperson was polite, professional and knowledgeable of the item I was seeking. I came and I bought. It was an enjoyable experience. Will certainly tell my friends.

I went into Ashley Furniture on Friday that just passed, and Margaret provided me with excellent customer service. I informed her of the kind of bedroom suite I was in the market for regarding my daughter, and she showed me the right bedroom suite and mattress for my daughter. Margaret was very knowledgeable regarding each bedroom suite, and she exhibited great patience with me and my daughter. I appreciated her expertise and knowledge to help my daughter and I to make the right decision. I highly recommend Margaret, and keep up the good work.

Super friendly. Very knowledgeable and helpful. He even came in on his day off to help me make a final decision. Great customer service.

Everyone was so helpful, Fay took time to make sure she found what I was looking for, Thanks Fay

We do cleaning for this amazing place they are nice and allow us to work in a healthy safe environment

Calvin H at the Lithonia store was an exceptional rep! He was so polite, knowledgeable and patient in answering all my questions. Ask for Calvin when you go to the store.

The process from start to finish was an easy one. Miss Fay found exactly what we needed and for an awesome price! We'll be back!

best closer in the hood come see lemoine

Coming to Stonecrest Ashley Furniture, can I say wow! They had more layouts than the other Ashley stores. Calvin, was such a great help. He helped my mom the perfect bed for her and my dad. Also, they are doing a beautiful job with the renovating the building as well, I can't wait to see it once it is done. I would recommend coming here!

The experience was awesome. As soon as I walked in, she immediately assisted me and got me what I wanted. I’m highly satisfied and will be back again

Mr. David was so professional and respectful to our needs. We are so happy for the service we received today. We give him A+.

The woman who helped was so kind and very helpful I would definitely recommend👍.

Best closer in the states lemoine covan

Had an awesome experience here, furniture has wonderful quality. Excellent service

Nancy was a very patient and beautiful person to work with. She made the process very easy.

David was very helpful! He helped us find the perfect bedroom set for our daughter.

He was awesome

Great salesman

David is exceptional and excellent with customer service. I enjoyed my shopping experience at Ashley’s. He is very experienced. Made my purchase very easy.

Excellent experience! I have not received my furniture yet, not due until 10/13. My salesman Stan Lee was extremely knowledgeable and helpful!!

Nancy was great. Helped us through finding the perfect king size bed for our bedroom. She is highly recommended. Thank you Nancy!

Great service

Nancy and Tiara did an amazing job when resolving my issues with my original purchase. They were very understanding and compassionate about the situation, and came up with reasonable solutions, ultimately purchasing more products that originally purchased, because we were happier to do so.

David was an absolute pleasure to work with. He’s very patient and offers great suggestions! I will definitely send my friends and family his way!

Upon walking into the store Lemoine Covan greeted us in a way I knew we were going to walk out the store satisfied. He truly took care of us, got us an amazing deal for all the furniture we purchased. He is an asset to Ashley Furniture.

Every one was very professional and very friendly and very helpful and very very nice.

Margaret was warm, vibrant, knowledgeable, thorough and truly a natural Sales Consultant! She was patient, we didn’t feel rushed or pressured. She made sure we were completely satisfied with our purchase. Definitely the best sales experience I’ve ever had. Please ask for Margaret, she’ll get you what you need!

Customer service was great! I was able to get what I wanted within my price range.

Worked with Margret. Her service was wonderful. Very helpful and she is very knowledgeable on interior design . Please ask for her when you go!! You will not be disappointed! I told her exactly what I was looking for and she not only found what I wanted, but she exceeded my standards! Thanks Queen!!

Visiting Ashley was the best experience ever. Lemonie was extremely helpful and not pushy. He went above and beyond to make sure my husband I purchased a great mattress and furniture set at a discounted price. Thank you for giving us the best customer service experience ever.

David was Great, provided excellent Customer Service

I have had a horrible experience with Ashley furniture. Fees were not disclosed to me of $258. Online service was even more awful. The automated chat wasn’t good. I needed help in placing my order but did not get it. Now I’m driving around to return a mattress because it’s the wrong size. Nancy tried to help as much as possible but the experience has been awful. I recommend changes to be made!!!!

Margaret was the best sales lady I came across in a long time. Come see her she will take good care of you!

Salesman, Calvin, was very knowledgeable, friendly, and professional. I'd recommend Ashley furniture to friends and family.

Employees and products are awesome!

Shuntay Trott is a wonderful sales person. She walked the floor with me showing and pricing furniture with such a pleasant demeanor. It will be my pleasure to work with on helping me purchase some items.

David was an awesome help! I appreciate your service. I'll definitely be back.

Fay was very helpful and friendly!

Faye was very pleasant with her customer service and very easy to work with. Big ups to her and the team here wt Ashley’s!

My Experience at Ashley is always awesome especially with Ms FAY as my sales rep. Thanks ms Fay for the warm welcome and beautiful experience

Really great experience shopping with David! Helped me secure a great couch for a great price

Very helpful and professional.

David was amazing! Great to work with!

David was great!

Stan Lee was a ln amazing sales person. He wasn't pushy, he was patient and gave great advice...he may not be Marvel but he's my hero!!!!!!!

Go see Stan Lee! He was really helpful with getting my sister a bedroom set for a great price. Knowledgeable, professional, kind. He made us have a great experience.

David was awesome! So helpful… highly recommend!

Loud personality and fun to be around had me out in 10min

I had the BEST experience shopping at Ashley Home Store in Lithonia. Margaret was my salesperson and she took the time to help me while I decided which pieces would work best for my mom. Her manager was awesome and I will shop here again. Thank you for an amazing experience!!!

Great customer service knowledgeable and professional. We also had a return change of mind on 1 item. No issue whatsoever.

Customer service was lovely and the employee's are so welcoming

My mom and I just moved to Georgia and went furniture shopping at Ashley in Lithonia. Everyone knows that could be an overwhelming process. However, Fay Mclaurin was absolutely amazing! She took her time with us and was completely upfront and honest about what to expect from each of the products. I thoroughly enjoyed my shopping experience with her. We developed a trust amongst each other that I would definitely not hesitate to revisit. Thank you Fay!

David was awesome!!! He patiently shop for our furniture needs while meeting our availability goals. Quality customer service!!!

Customer Service was outstanding and very professional and showed the attention customers need to make purchases especially with furniture. Also Ms. Cat was there to assist and showed great teamwork and management skills.

David was very thorough, professional and knowledgeable about the product!! He assured us that he was a sleep expert and after doing the walk through and assessment with him it showed. The entire experience was warm, welcoming and satisfactory. He focused more on our needs than just selling a product. Let’s just say we left feeling very happy and confident in our purchase.

Mr. Calvin was most helpful he was knowledgeable about the inventory he found great deals to assist me with my purchase and very kind it was a pleasure shopping with him today I will tell my friends to come to Ashley Stonecrest and ask for Mr.Calvin and tell Shay sent you….🥰

Customer service. Excellent front desk customer service. Excellent! Everybody was great. I will come again. Thank you

I was greeted upon arrival. I was helped immediately with my desires and found my brand new bed! I love it and love how quick the process was to purchase my new bed! Calvin was a great help!

My grandma had an issue with her remote to her bed, and it has been a long process, but Mrs. Charity Dexter took it on as if it was her problem! She constantly updated us, and stayed on top of the situation until it was resolved! She was honest, very nice, and patient! She has great customer service! Charity went above and beyond, and we truly appreciate you!!!

Mr David was very helpful i would recommend him to all my friends and family very knowledgeable. E.Teal

Great service

Marie Philogene was wonderful to work with. I will definitely be back!

Great selection and pricing. Our sales guy Stan was excellent!

I came to Ashley Furniture to find a master bedroom set and den set. I was greeted by a very kind and friendly associate named Fay! Fay was very knowledgeable and assisted with all of my questions. I got a great Labor Day deal and I am very pleased to get a professional experience!

David

Calvin was an amazing help! Very knowledgeable and personable as well! Great experience buying new outdoor porch furniture!

LeMoine is awesome. His service was superb from beginning to the end.

David was great. He helped us with the purchase of our sofa set and made the whole process very smooth.

David provided exceptional customer service!! He allowed me to browse around freely without being a hassle. When I needed his assistance, he was prompt and answered my questions thoroughly. He gave me incredible discounts!!! He was very pleasant and polite!

Thank you David St Sarin for all your help. It was a pleasure working with you!

Stan Lee is the absolute best!!! I am very picky and I have trouble making big purchases! Stan Lee understood my needs, walked me through it, gave me sound advice and never ever pressured me into the “just pick something already” situation. I am very happy that I got to work with Stan Lee and purchased exactly what I wanted!

Marie was fantastic!! Went in for a power recliner and after trying all she had to offer, I found MY chair.

David was wonderful, fast, knowledgeable and professional.

Great customer service and salesman Calvin. My concerns were answered, my needs were met and on time delivery

Great the service was outstanding I will definitely refer this location

David was amazing, he has grest customer service. I would definitely come back to buy and use him as a salesman.

David is very knowledgeable which is important. Excellent job

Fay was amazing!! She knows the furniture well and was helpful in making sure we got items that match our home style and she knew the sale items.

David was real nice and I had a good experience with him.Thank You !

Everyone go see Stan!!! He was great and we really enjoyed shopping with him.. thank you for all your professional advice and helping make the best purchase!

Stan is the man!

Outstanding salesperson David

Great service!

I was struggling with my one year old at Target and this gentleman came over and helped me. He then told me if I ever needed any help with furniture to come to Ashley’s Furniture. So I did that and David made took care of me and family. He went above and beyond to make sure we got what we wanted and gave us different options of financing. He is amazing! Will definitely be sending family and friends to see David

David is the best representative I’ve ever had by far. Customer service is amazing.

Fay

David is friendly and very knowledgeable about the products, he went far and beyond to make sure we got the bed mattress for our needs. I addition I remember him from mattress firm because of the good impression he made then as well as today. David is really a jewel. His attitude is so positive.

Friendly & Great sales representative, very helpful with purchase of selected merchandise. Great customer service.

Please look for Lemoine Covan!!! This young brother is an excellent sakes representative. Pro approach. Easy flow while you are looking and deciding. Very pleasant attitude and knowledgeable about the products and the market. I recommend this store to everyone within 100 miles of Stonecrest Mall. Come shop and see if you agree with my review. And if you think this is not real, I'll be sure to let you know if I have any issues with any future services.

Christy is the best! Everytime we come in, she’s beyond helpful and excellent.

David was an excellent salesman. He showed us to what we were looking and then allowed us the time to look without hovering over us. When we decided to purchase he made that part super easy!! Overall excellent shopping experience!

Walked in to Ashley’s and met with David very nice young man he assisted us with furnishing my kitchen there was no rush at all we will be back to complete furnishings the other two rooms and patio. I also can’t leave out Ms Lisa at customer service she assisted also in sealing the deal we will be back!!!!!Also exiting Calvin and Fay was awesome.

They've done a good job..

I received exceptional customer support from David. Very knowledgeable of the product and getting me in and out. Highly recommend him to my family and friends.

Loved our chat a very nice person

Stan was awesome he took his time with us and explained everything before we purchased. Keep him on board he rocks

Nancy Torress, my salesperson, was very informative and answered all my questions allowing an excellent product choice. Thanks Nancy!!!

Margaret is the best salesperson I have come across in a while, very professional and pleasant.. Very knowledgeable about the products that is being sold in her establishment..

Nancy you are amazing thank you so much. Came in she was very professional, friendly, patient and knowledgeable I really appreciate you and will be back to see you.

Nancy was absolutely amazing. She took her time and answered all my questions. She was extremely helpful and a pleasure to work with. Will definitely be back and purchase with her.

Lemonie Covan is an outstanding salesperson. He knows the inventory and can give you information and advice but isn't pushy with sales. I 100% recommend him.

Chrissy was an amazing help. Worked me through everything I wasn’t sure of and gave me confidence in purchasing my furnitures! Thanks Chrissy!

Chrissy great customer service

Chrissy was very helpful and nice I will be coming back

DAVID was so helpful and attentive! Gave me the best deals and walked me through the buying process each step of the way. Thank you so much!

Chrissy was extremely helpful and knowledgeable. It was a pleasure shopping with her.

Chrissy provided great customer service, very helpful and knowledgeable.

The service here was phenomenal and I and my family were swiftly and efficiently taken care of by a Mr.Calvin Harris.

Ms Marie was amazing and very attentive!

Chrissy was such a great help today in the store ! She walked me through every thing and had a great attitude.

Chrissy was very knowledgeable and helpful.

This store changed my day and made it so super easy. David is an amazing sales person and an even more amazing person. David is an amazing sales person and an even more amazing person. This store changed my day and made it so super easy. David is an amazing sales person and an even more amazing person. I couldn't believe how knowledgeable and helpful he was. He made my shopping experience a breeze. I will definitely be coming back here for all my future purchases. The customer service at this store is top-notch.

Had a great visit at Ashley Store in Lithonia and found exactly what we were looking for. Our sales associate was Lemoine who was exceptional and there was no pressure to buy. Will definitely shop again in the future.

The experience I had at this store was awesome. The salesman was professional. He did his job well.

Marie at Ashley Furniture Lithonia was very helpful and knowledgeable. Helped us get what we wanted. I highly recommend!!!!!

Lemoyne the Goat 🐐 plain and simple and Eric suck

Ashley furniture in Lithonia the experiment was great thank you Marie she was very helpful

Very friendly sales assistant Margaret

John was so helpful & walked all over the store with us. Too find exactly what we wanted.

Great Customer Service!

Had a great visit at this Ashley Furniture store today! They have a wide variety of furniture with affordable pricing. Fay helped us out a lot! She was very patient, knowledgeable and really listened to our needs.

Ms Marie and Thomas were phenomenal! Ms Marie was my consultant and she was extremely helpful with helping me bring my vision to life for my home. She also helped me save a great deal of money while still meeting my deadlines for deliver and installation. Thomas, the store manager, was verily pleasant and a great help as well. Overall I feel I got too value products, phenomenal customer service all at a great value. Many thanks to both of them and their team.

The best customer service that I have ever gotten from Ashley Furniture Store and my representative name is Nancy Torres. She acknowledged me and my partner very well. She is definitely great and I am going to come back to the store because of her customer service.

My name is Dewatha Murray. I visited the Ashley Store Lithonia. David St. Surin was my Trusted Advisor. He was professional, courteous, knowledgeable, kind, and personable. I could go on and on. David made me feel comfortable purchasing a large purchase. David is an asset to the Ashley Store. David deserves a STAR !! I will be sending my family and friends to your store and they will be asking for David St. Surin !!

Great Customer Service from Marie! She was very patient and courteous.

Fay Mclaurin was very helpful and courteous.

Fay is excellent! She was very patient and helpful with out purchase.

David was an amazing salesman. Very knowledgeable, professional, and helpful.

Nancy was fantastic! Patient and thorough to find the deal we needed. Our 2nd purchase at this location. We'll definitely be back for the next!

Great experience!! The best customer service ever, definitely will be back!!

Taurean Sinclair and Fay created a delightful shopping experience.

Chrissy was a joy to work with!

Stan Lee was great he looked out for my best interest. He worked me when I had a small budget.

Salesperson!

David was very professional, friendly and went beyond our expectations. He thoroughly explained what to look for in a mattress. We bought just what we needed. He was helpful from beginning to end.

Marie was very nice and knowledgeable. We appreciate all she did for house.

I had a great experience at Ashley’s with David. He talked through the benefits of each mattress and adjustable base and allowed me to try each one with the perfect pillow. He was constantly concerned about me purchasing a great product for me.

They told me my furniture would be delivered on a certain day however they called me a couple of day later saying that my sofa was on back order and had to push the date back. So here it is my delivery date and I'm expecting my bed that was ordered but it didn't arrive. I called the store and they said that they had to deliver everything all together. They never mentioned my bed having to arrive late. B! however the sales lady from New York was very nice

We bought a dresser and a bed frame and it’s been a disaster ever since. The first dresser they brought was damaged and the second one has a drawer that will not open and close. Horrible customer service and absolute junk furniture and I had known it was made in communist Vietnam I would’ve never bought it. This company and their products are a disgrace and I hope they go out of business. Judging by how empty the store was when we were in there it looks like a real, and well deserved, possibility.

Calvin and Charity were very helpful. They made my experience easy and assisted with getting me a great deal!

These Folks over here are the beat thanks too Charity and Calvin.👍🏻👍🏻👍🏻

My rep Marie was awesome. She helped me with everything professionally with no pressure. A great buying experience.

Excellent customer service! The salesperson Lemmon was excellent, funny, and meet all of our needs. Highly recommended!!!

My sales person was Margaret at Ashley Furniture. She was a great sales person and was very patient with me trying to make my decision. I would recommend her to all my friends and family members. My advice is to keep up the great job Margaret. Great personality and great sales person.

Fay was our salesperson, and she provided excellent service. She is extremely knowledgeable and shared her expertise with us. We highly recommend her, the store and will be back!

This the BEST Ashley Furniture store in the nation. Charity & Marie (best sales rep in the nation) have helped us so much in our home furnishing journey! We had a firm budget we had to stick to, but we didn't want to sacrifice quality and the items needed. They took on the challenge and got us exactly where we needed to be. The customer service was amazing and from this point if I EVER need any furniture I'm shopping exclusively with Ashley Furniture Lithonia location. They have become family and we are blessed to have worked with them.

Great customer service with David very helpful and down to earth consider bringing family and friends here for the experience he gave me definitely the guy you want to go too.

Stan was amazing!!!

Had such an awesome experience while shopping for furniture. David St Surin provided top notch service and expert knowledge and recommendation on mattresses along with great feedback on furniture options. Would highly recommend.

Extremely dissatisfied with the delivery and installation team. They left trash and boxes all over my house. When they unloaded my tempur-pedic mattress they leaned it against my step dads truck. I had to reach out to someone at the warehouse to see where the remote to the mattress was. She connected me with the driver he said he left it somewhere in the house, I found it in the middle, underneath the mattress. I asked the driver why he left trash and boxes all over my home he said he didn’t and that I had a very large order with very heavy furniture and ( the most sarcastic way ever) “I’m sorry if I left a few pieces of trash”. My stepdad asked to see the invoice they said they didn’t have one they just take pictures. Then they sat in their truck with the doors open and made fun of him for wanting something to clarify that we go what we ordered. Last but not least when cleaning up the mess they left behind I opened the box to find the support bars to the bed rails still in the massive box that contained the bed rails and support bars. So it was also an unfinished installation. I’m beyond livid with how careless and rude these people were. I spent a lot of money and this what I got. I would not recommend.

Horrible experience. Do not buy from this store or company. Received a stained, unwrapped electric recliner with no manual. Called the store and was told we have to wait for a technician. Also told that we had to refuse the delivery, which we tried to do but the delivery people ran away. Nothing but a runaround! Avoid! Update: we ended up purchasing the same chair from Amazon $500 dollars cheaper and in perfect BRAND NEW condition (see below), in the box, wrapped, with a tag and an instruction manual included as it should have been the first time.

Excellent Customer Service

Great overall experience!!!

Long process to get furniture; management needs training

Nancy at Ashley was amazing it was like she run the store but very professional an humble very Kind don’t make you feel like she making you buy anything it made me feel like I was shopping wit family please ask for her . She is so sweet

Had such a great experience here. Margaret assisted me with all of my needs and got me a great deal on my new bed, mattress, wall decoration, and insurance. I was indecisive on picking the headboard and she helped me make the final decision. I would come back and shop with her anytime.

Wonderful experience with Margaret, selecting bed and mattress. She is knowledgeable, helpful and goes above and beyond to make sure her client is happy. Thanks so much

We had a great experience with Calvin.

Awesome customer service!

Always great customer service, Marie was a great representative and the manager came by to say hello which was nice. Hopefully my delivery experience will be as wonderful as in-store 🙏💃🎉

Nancy offered us great customer service as well as her manager Tauren

Good customer service very friendly my sale person was on point

David’s customer service skills are impeccable. From start to finish he was amazing and very knowledgeable!

We had a great experience. David was all that a shopper would want when it came to service. He is a great asset to the Ashley store at stone crest mall. Our experience with David was nothing but fantastic. Great personality. Five star service.

Chrissy was really nice. The store show floor was nice. But the item that was delivered was flawed and I had to take time out of my schedule to call and take pictures. It was a long crack scratch that my husband found right after the delivery people left. It was really irritating to have to take time out my day to get this rectified.

Sales rep was excellent

Mr Stan Lee is who you ask for at this location hands down. Genuine and beyond helpful with what we were looking for. Will definitely be a returning customer.

Great store!! Great people! Very helpful. Ask for Marie she is great!

I must say, My daughter and I have never had so much fun while shopping for furniture. We have never had a salesperson like David who was very knowledgeable, answered all questions with ease and made us feel relaxed by making us laugh. The store manager’s personality was also great. This will be our #1 store to shop for furniture. We will ask for David’s help every time.

I absolutely loved shopping at this location. David is the greatest person to work with very knowledgeable, funny, and inviting. 10/10 experience I look forward to receiving my furniture order from here!

David was very professional and knowledgeable of the product that I purchased.

I really didn't want to write this review because the people in the store have always been so nice, however, the situation has gotten so out of hand that I no longer have any other solution. This story starts back in Febrary of this year. We have a sofa that was repaired through the extended warranty that Ashley offers. The repair didn't hold and ultimately required replacement. The warranty company approved replacement but made us believe we could replace sofa with different model. Ashley scheduled delivery without contacting us. We had to cancel/reschedule so we could clarify situation with warranty company. Called Ashley customer service back 20 minutes later to reschedule delivery and was told everything was good to go and that we would be contacted with 48 hours with new delivery window. Almost a week passes, no contact. Call back Ashley CS and speak to another agent that says they see info and "update notes." Same speel given, give us a few days. Another week passes. Call back for third time, "Sorry for the inconvenience, it should be good to go." Another week passes. Call back again, now obviously frustrated, new agent tells us that we need to contact warranty department again and that none of the other notes could have done anything to help issue. So a month of calling was ultimately worthless. Customer service agent told me that no manager was available when I asked to speak to them. Then she proceeds to lie to me and state that she contacted warranty company on my behalf after leaving me on hold for over 10 minutes. I know this because I called warranty company back after Ashley Call to verify as now my trust has vanished. Finally speak to someone in store customer service department, they tell me that I needed to speak to warranty department again and that Online Customer service department has had multiple complaints of this nature. It was at this time that they recommended I write google review. I didn't want to do it and punish store for online department. Now store has let me down as well. Was told that it would be handled, no movement. Called back four times since then, new agent had no notes from previous one. Had to call back and speak to two different people and warranty company yet again who are confused by issue. Next we are told claim is waiting for Ashely manager approval which should be within 2 days. Two more weeks pass with more calls on between. Was also told that warranty had expired during last call, which clearly isn't the case. Original delivery scheduled for March 11th and it is now April 24th with no resolution. I have ultimately deemed Ashley Customer Service to be completely incompetent and apathetic. We have bought multiple furniture pieces from Ashley for multiple rooms for over 5 years. Never would have believed they would care this little about their customers. Sorry for taking so much of your time. Hopefully someone with the power and desire to represent Ashley properly will read this. Not a good look for a business with so much competition in the market.

A special thank you to David Surin for your hospitality and great service! If anyone needs a sales person with experience and knowledge for what’s best for you in the mattress department, he is your guy!

Nancy was very patient and professional and not pushy. Which I appreciated

Go to Ashley at Stonecrest and ask for Fay McLaurin!!! Fay is wonderful!!! She greeted us as soon as we walked into the store. She was professional, knowledgeable, and very attentive to our needs. She had me sold! Looking forward to my delivery.

Thanks Marie for the excellent customer service. Your input was very helpful and valuable.

MR STAN LEE IS A VERY PROFESSIONAL SALESMAN ..I GIVE HIM A 10 STAR...VERY PROFESSIONAL

David was great

I recently purchased a bedroom set from Ashley furniture and spoke with Nancy. She allowed me to look around and offered great knowledge for the type of bedroom set that I was looking for. After receiving the bedroom set, I was very satisfied with my purchase. It's great quality and for a good price. Would definitely recommend Ashley Homestore for good furniture.

Fay the sales representative was very professional and helpful.

David provided excellent customer service. He was attentive to my needs. I would recommend him to others.

David was great! Very friendly. Got us in and out. We have our favorite sales associate now! Definitely ask for him when you come

The store delivered the wrong bed to my house. I order a king size bad and got a super king. I followed all process to return the wrong bed they delivered and they refuse to correct their error. The manager will not take my call to correct the issue. The sales personnel keep lying and saying he will call me! Do not shop here they only want your money and do not care if you get what you order or not. The store manager will not take your call and uses his associates to hide behind issues. I have been lied to for over two weeks everyday. They only way to get your issue you rectified is to call corporate. The entire management staff at this store does not care about customer service. The only thing they care about is the commission earned from your purchase!

Great experience 👍 Chrissy was friendly, professional and made the experience a very pleasant one.Thanks

David was so awesome and helpful. He was patient and kind ❤️

This piece was delivered on March 4th damaged and missing all four legs. I was told the legs would be ordered and I would receive them in 7 business days. As of today I still have not received anything. I have called the store on multiple occasions with no resolution. I’m disappointed in the level of customer service I have received.

Stan is an amazing salesperson. He answered all our questions and helped us select everything we needed for our new home. I highly recommend Stan and this location.

Our sales person David has great personality easy doing business with him. Will definitely will come back

Great service, patience and salesman ship Will buy again

Everything was good on my visit UNTIL delivery time came (today). My initial review was 5 stars. Due to the circus I have encountered with the delivery process, loss of time away from work (no call from delivery & multiple times given by the call center for an ETA) and no resolution, I am changing my review immediately. There should be a better process. Also, make sure anything that is told to you verbally also is written down on your order. IN RESPONSE TO ASHLEY'S REPLY: I actually still have not received all of my furniture that was ordered. I made a call to the store on yesterday 03/30/2023 & was promised a call back within an hour because the issue needed to be escalated (per the rep I spoke with). However, I never got a call back except to rate my delivery experience which she got an ear full.

Nancy is a very energetic, intelligent salesperson. Very knowledgeable and knows how to please a 👋 customer.

Stan Lee was extremely helpful. Customer service was great overall. Process was quick and easy. Salesman let us browse stress free and did not hound or hassle us into a decision. Thank You Stan!!

Honestly, we had a Fantastic experience at this particular location. Our Salesman, Stan Lee (Stan The Man) was spectacular. The customer service was better than expected. Thank you to the folks at Ashley Furniture for a painless experience.

David was incredibly gracious and helpful.

Mr Lemoine was exceptional. He helped get us everything we wanted with beat deals possible and went beyond to help us out.

Mr Lemoine is the best salesperson in Ashley.

My sales rep David was awesome. He is very knowledgeable of his job and would recommend him to anyone else.

Very knowledgeable with the products.Very hands on and helpful with our wants with new furniture.

Our sales person,StanLee, was extremely helpful finding us the perfect fit for our needs. He was very helpful, knowledgeable and courteous.

Our salesman, David, was fantastic!!!

David was excellent in all area

I am grateful for David and the manager Tiaka, they made our experince easy.

Salesman David was great very knowledgeable!

Excellent customer service, alongside a great selection of beautiful furniture at reasonable prices. Fay was a pleasure to communicate with, as well as Moe. They both made my shopping experience pleasurable. Can’t wait to enjoy my new couches.

David was wonderful. He was kind and competent. He made my buying experience very comfortable. Well done!

Everyone was really nice and friendly and helped make this an easy process. Also a bug thanks to David my salesman and the manager Sinclair!!!

David was our customer service representative while shopping at Ashley. I was searching for a new mattress, and have multiple issues. David took me back to the mattress Department and we checked out a couple different mattresses. He asked me a few questions and narrowed down the search. We found, what I hope will be my last mattress that I ever buy. I could not ask for a better more informative individual that knew their job and the particular mattress inside and out. If and when we go back to Ashley to purchase anything again, I hope that David will be there and will be able to assist us in whatever we are looking for. He went above and beyond what is usually expected from a customer service representative. Thank you David for all you did! Great job!

Chrissy was so personable, knowledgeable and all around excellent seller.

Thank you Marie for helping us. She was very helpful to us. And we were able to get what we liked.

Nancy was a great help. She gave us time to look around and answered all of questions

Calvin Harris was very helpful explaining all the details about the Pro adapt hybrid, which made me purchase with him along with the bed.

Stan Lee was a great help to me and my mother on my visit ! Full of energy and great at giving info ! Ill be back ! Thanks Stan!

David was great!! I am going to recommend him to all my friends!! Excellent customer service!!

Just finished shopping for our brand new home with the sales associate Calvin. He was so personable and understanding as we had our toddler with us. He walked us through the entire process and helped us get everything we wanted within our budget.

David was phenomenal when it came to searching for what I needed! Really appreciated the help and we’ll definitely be returning

Sales associate Marie was helpful and friendly! Great staff and beautiful show room!

Marie is the best sales associate very patient and pleasant i will definitely be shopping with her again soon🥰🥰🥰

Nancy was amazing in assisting me as well as Charity the sales manager was very helpful and understanding

Stan Lee Great service!!!

This is my 2nd time making a purchase at the Stonecrest location. Stan Lee was very helpful, patient and gave quality, pressure free customer service. I will definitely return to the Stonecrest location for future purchases.