Ashley HomeStore Lithonia, GA
Here at the Ashley HomeStore in Lithonia, Georgia, we believe that your house is much more than just a dwelling. You’re creating a home filled with family and friends, and building life-long memories along the way! This is what inspires us to help you furnish and decorate your home with our large selection of furniture, decor, and mattresses. We have been your go-to furniture and mattress store in Lithonia, GA since 2009. Our dedicated and experienced Store Manager, Edward Camen, has built a team that is committed to being your trusted home partner and they pride themselves on their selection and knowledge of their expansive furniture and mattress selection. At the Lithonia Ashley Furniture HomeStore in Atlanta, GA, we are not only thankful to celebrate your home with you, but we are also dedicated to charitable work with the Hope to Dream Foundation. You can find us in the same area as Stonecrest Mall. For those of you on a tight schedule, the best time to avoid the crowd is within the first opening hour between 10:00 A.M. and 11:00 A.M. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
Big store. Well laid out. My favorite thing is the staff greets you and then leaves you alone if you dont want help. As soon as you need help they are ready and waiting. Bought a pair of couches from them. Coming up on 2 years ago now. Delivery was sooner than expected which was great. Still happy with the couches and will be back to see them when this POS $1000 Lazboy chair disintegrates more than it already has.
Great selection and customer service!
During my visit to Ashley today, Shanu greeted us immediately and initially, he was amazing! He seemed very knowledgeable about Ashley products and was instrumental in helping us choose furniture pieces for our living space. He really made the process easy and enjoyable....and then he asked for a 5 rate review in exchange for a discount. While we thought we were getting a great deal on the furniture, the Ashley website had some of our furniture pieces at a lower cost. It seemed odd that our salesperson was not aware and did not want to match the prices we found on the Ashley website. Needless to say, I had to come back to the store and speak with the store manager to rectify some things, but not to my satisfaction unfortunately. Ultimately, I do not recommend this store. Also, do your due diligence and check their website before making a purchase.
Great selection and super friendly staff
They brought the furniture 3 times damaged it took us too long to get our furniture.
Had a great salesman! He listen to my story and all my pains and found me the right mattress. I was just looking but I will differently go back to buy my Temper mattress, thank you Mr. Tavares
My recent purchase experience from this store was awesome. Yvette was very personable, she also answered some concerns regarding a past purchase that was made. She was great!!!
Stan Lee was amazing. I will definitely be a returning customer. Thank you for all of your help!
Clueless, bad management..
The young man was outstanding he waited on us and took care of all of our questions was very helpful in helping us select Quality Furniture that we were looking for such a positive way that I will give you my return business thank you so much
The only reason I gave Ashley a one star because you have to give a star. I purchased a dining room table and a full-size mattress. The mattress was too big for the base that I purchased also from Ashley. I called the day everything was delivered. I was told they will have a technician come out. Well, the technician came out, took measurements and said:” he never saw anything like this before”. He said ”i will hear from someone soon” No one called, I had to call the corporate office who tried to help, but couldn't get anyone from the store to help. Wow! Isn’t this corporate? I couldn’t believe what was happening, I contact my Attorney who happens to be a close friend. He said “they have to make it right”. The paperwork states if the mattress is damaged or defective you will not get a refund. He said “don’t. Worry about that, they will make it right” they do not want to receive a subpoena to appear in court over a mattress” So I called back the corporate office gave my attorney name and was told they will replace the mattress. Again I was told someone will call me back. No one did. I received a text stating I have a delivery on the 25th. I guess getting a attorney moves things quicker. However, I do not want the mattress, I do not want to do business with any place that treats there customers like this. I called the store and ask for the manager (Tiffany ), came to the phone after waiting again. Tiffany turned out to be the manager I spoke to when I went Into the store hoping they could take care of this matter. I also left serval massages for Tiffany or any Memeber of management to call me back and fix the problem. I told Tiffany I didn't want the mattress after this experience. Tiffany has no compassion , she should not be in management at all. Tiffany Basically told me flat out “ I can not get a refund and the paperwork states that” I am in management and she should have said that differently. She could have said, I am sorry you had to experience, this type of service, the mattress was defective and I see you are scheduled for delivery on the 25th. We value you as a customer, if you remain a customer we would like to give you something off your next purchase, or just a I am sorry. I would have offered something to retain the customer. Even if they never returned. Which I will not return. I am not looking for anything special, just to be treated better. I can spend my money anywhere. Note to Ashley,: Consumers are shopping around, and looking for the best customer experience, while spending their hard earned money. I wouldn’t won’t another customer to go through what I experienced. It was the worst experience I ever had.. ...If you like to spend your money with a company and get treated like trash. This is the place for you.
Sold a sectional i wanted to purchase employee was supposed to call me once they determined a price never received a call