Ashley HomeStore Lithonia, GA
Here at the Ashley HomeStore in Lithonia, Georgia, we believe that your house is much more than just a dwelling. You’re creating a home filled with family and friends, and building life-long memories along the way! This is what inspires us to help you furnish and decorate your home with our large selection of furniture, decor, and mattresses. We have been your go-to furniture and mattress store in Lithonia, GA since 2009. Our dedicated and experienced Store Manager, Edward Camen, has built a team that is committed to being your trusted home partner and they pride themselves on their selection and knowledge of their expansive furniture and mattress selection. At the Lithonia Ashley HomeStore in Atlanta, GA, we are not only thankful to celebrate your home with you, but we are also dedicated to charitable work with the Hope to Dream Foundation. You can find us in the same area as Stonecrest Mall. For those of you on a tight schedule, the best time to avoid the crowd is within the first opening hour between 10:00 A.M. and 11:00 A.M. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
Had a great experience with my salesperson Stan Lee
Had a great experience with both purchase and delivery. Sales person was friendly, helpful and knowledgeable about our sofa purchase. Delivery personal were also friendly, neat and quick with delivery and set up of our sofa bed.
The experience was very delightful. The salesman was nice, informative and new the products well. My sales person , named "milt" was a leading reason for us to make our purchase decision.Hats off to your staff. Noel & Patricia Wright
We needed a bed. Trying to buy one was so difficult. We went to Sleep Number, Sear's, Macy's and last to Ashley's Furniture HomeStore. The bed we got was the same we looked at the other stores and same in sale price. Except the $8,000. sale at Sleep Number . The sales Associate Bernard Lampkin was the most attentive, sincere and patient person we had meet. He gave us excellent advise on caring and protecting our new purchase. We bought it on Sunday and sleep on it Wednesday. The delivery people were very nice, on time and very fast on setup and taking off the old bedding. Now for the best thing - We got the 6 year payments with no interest. I was able to keep my cash in my account for the bed and only put out $61. dollar a month on my purchase. That the cost of a Dinner a month. THANKS ASHLEY !
SHANU WAS THE BOMB,COM HE WAS PATIENT AND VERY HELPFUL PUTTING THE DECOR TOGETHER WITH THE FURNITURE. I WILL BE BACK FOR EVERYTHING I NEED IN HOME FURNISHING.
I was looking for a chair and ottoman and found just what I was looking for "finally" at Ashley's. The store clerk was very helpful. I bought it on a Monday and it was delivered on Thursday. The price was also great since they still had their labor day sale going on.
I had a great experience! No pushy salesperson. Ron Perry answered all my questions with honesty and made the experience easy.
I went to Ashley's the other day and day a great experience. I was greeted by a wonderful sales representative Shanu Vazhathil, who went above and beyond to make sure that I had a great experience. He was very patient in showing me all the furniture set considering the fact that I'm a very indecisive customer. I was even surprised that he called to inform me about the delivery date instead of getting an automated message. Overall, it was a pleasant experiance and would definitely recommend to check this place out.
Without Shanu vazhathil and his great customer service the Ashley homestore wouldn't be the same. He is the great representative I have ever seen
Stan Lee was a great help!
Mr.Stan Lee was fantastic!!
The people are helpful and there is s good selection of household items.
Good selection, sales can be a little pushy but overall a good experience
Too high on there furniture..
Very mixed feelings if I will, again, purchase from Ashley Furniture at Turner Hill in Lithonia. Purchased living room furniture which I love and is very comfortable. Received detailed text messages as to delivery times. Also purchased mattresses. The problem I had was the warehouse delivered a wrong box spring which was way too long for the mattress. When I called the store to report the problem, was told the problem would be corrected and the correct item would be delivered on a Thursday. Thursday came, and no delivery. Called the store again, and was told the person I spoke to dropped the ball and didn't schedule the delivery. His supervisor told me to let him get in touch with the warehouse and find out how soon he could get the item delivered and he would call me back later in the day. Big surprise, never got a call back. Love the furniture I purchased, but Ashley Furniture's customer service stinks. Don't think I will deal with them again, at least the one in Lithonia.
Although I LOVE the quality and design of Ashley's Furniture, I will say the staff and customer service was absolutely nonacceptable. Never in my life have I dealt with such bad service. They completely screwed up my delivery not once but TWICE and I cannot be more dissappointed at this point. Please verify the facts more than once before leaving the store to make sure that you all are on the same page. The communication amongst the employees and the financing company was terrible. Highly unsatisfied because we spent alot of money to be treated with such horrid customer service.
Was told they would price match by an employee but what I was told when I got there is that they offer finance options the other competitor did not have. I can either pay for the furniture at tag price or get the discount but get standard 12mth finance. The furniture was expensive but what was disappointing is being handed off to a sales manager who got frustrated with me because I keep bring up another competitor who carries ashley furniture products and have it cheeper. The manager walked off from me after 5 mins without telling me she was going to find someone to help me. After 10 mins someone showed up. I ended up spending almost 2k just for 2 items. I looked back on what I purchased and said let me go to the competitor Hot Buys and I was able to spend 3k and get a bedroom set king size, dining table, mattress and the same sectional sofa they sold me. I returned about 2hrs later to cancel my order at Ashley Furniture. Moral of the story give your customer what they are asking for. I did not ask for a discount when I went to Hot Buys they just had what I was looking for at the price I was asking. Ashley Sales team will sell you a yacht instead of the canoe the customer was askinf for. That's why I took my business somewhere else. Also they got fustrated because I was asking for what they'd consider cheap and not high in commision.
Horrible. Horrible. Horrible. Horrible. Believe what you just read. ALL aspects. Too busy trying to look important and professional without actually exhibiting it! Not professional AT ALL. I had to actually rate it otherwise there would be ZERO STARS!!!!!
THE CUSTOMER SERVICE IS HORRIBLE. THE WORST EXPERIENCE BUYING FURNITURE BY FAR. THIS IS MY THIRD TIME WAITING ON MY DELIVERY. I HATE I LIKE THIS SET SO MUCH DONT WANT TO GET MY MONEY BACK BUT I THINK IMMA HAVE TO TAKE MY BUSINESS ELSEWHERE. THEY NEED ANOTHER DELIVERY COMPANY BEFORE THEY PUT THEM OUT OF BUSINESS.............2 THUMBS DOWN THE STAR IS BECAUSE I HAD TOOOOOO