Ashley HomeStore Lithonia, GA
Here at the Ashley HomeStore in Lithonia, Georgia, we believe that your house is much more than just a dwelling. You’re creating a home filled with family and friends, and building life-long memories along the way! This is what inspires us to help you furnish and decorate your home with our large selection of furniture, decor, and mattresses. We have been your go-to furniture and mattress store in Lithonia, GA since 2009. Our dedicated and experienced Store Manager, Harry Serrano, has built a team that is committed to being your trusted home partner and they pride themselves on their selection and knowledge of their expansive furniture and mattress selection. At the Lithonia Ashley HomeStore in Atlanta, GA, we are not only thankful to celebrate your home with you, but we are also dedicated to charitable work with the Hope to Dream Foundation. You can find us in the same area as Stonecrest Mall. For those of you on a tight schedule, the best time to avoid the crowd is within the first opening hour between 11:00AM and 12:00PM We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
My sales rep Faye was amazing and very patient in helping my boyfriend and I get our dream bed!
My shopping experience with the Ashley HomeStore in the Stonecrest Mall Area was EXCEPTIONAL!! I'm not big with online shopping and like to see things in person before I purchase them. Even in the store I was offered GREAT SAVINGS!! The Customer Service at this location was WONDERFUL!! My sales rep, Calvin Harris, was PHENOMENAL!! He was patient, took time to work with me, and did not bounce between other customers while I was making decisions and purchasing items. I shopped years ago at Ashley HomeStore in the Southlake Area and it was a good experience. So I decided to return and went to the store closest to me. I am glad I did. My next furniture shopping experience will be with Ashley HomeStore.
Great service, great Memorial Day sale. I purchased a sectional and other home decor items.
The buying experience was easy, painless, and quick. The staff that manned the phones were a joy to work with and very knowledgeable. I would give them ten stars.
You had to Wait a month or more to get your delivery
A down right nightmare. This review is not for the Stonecrest location but for the customer service over the ph. I purchase my counter top table during the peek of COVID 19 May 2020. There was a crack that I notice and I reached out for a tech to come to the home. It appears that the over the phone rep merged my info with another customer. I waited for hours for the tech to come to my home and he finally did. He stated that he called but no one answered but still came. Glad he did, bc the number he was given does not belong to me but the other customer. He stated that he was going to put in a request for a replacement. That never happen, I went to the store and they directed me back to the call center. I have spoke with more than 5 reps and still no resolution. They still have my address and contact # merge with a customer who lives 60 miles away from my location. Was informed a tech would come out on 6/9 that never happened. Then was told that a tech would be out 6/18 and will contact me prior to coming out. I asked to confirm the contact info and yet again there was the WRONG INFO. HOW MANY TIMES DOES SOMEONE HAVE TO SAY THAT IS NOT MY INFO. I JUST WANT MY TABLE FIXED.
The customer service here is hands down the worst! I am having the hardest time with the delivery date and no one EVER answers the phone at the store! It always transfers you to some customer service line which will not help you at all!! I wish there was someone that I could speak with that can help me but for now, I will never shop there again, and I will not recommend ANYONE to shop there either!!
This particular store is unprofessional and untrustworthy. I made a purchase on the 28th with Drew (after walking around for more than 30 mins without even a greeting from anyone else). Unfortunately, I had to cancel on May 9th (did that with an online agent, because I live far from the store), because my living situation fell through. They didn’t actually cancel my order until May 12th, which I found out through another online agent I contacted on May 15th (because still no refund or communication). Then reached out to another online agent on May 23rd, she was no help at all, said if I wanted anything to be done, I needed to contact the store (but oh wait, I thought it was already canceled). Anyway.. I finally get in touch with the store, May 24th, and after calling 10 times back to back.. someone finally picks up. She told me she would send a refund request and that I’d be refunded in 5-7 business (I’ve heard this about 3 times now by 3 different people). I’m tired of dealing with them at this point. So I reported fraud, because you’re holding 7k of my money and I have no product and I’ve communicated several times that I needed to cancel. Just want to let you guys know.. you don’t want to make this legal. Do not shop with this store or this company.. it’s all about one thing in the end for them, getting your money. Disgusted.
Could not get help. Store short staffed. Went to Rooms to Go. Got help and spent $3k. Do better Asley Furniture
One of the worst companies/experience ever. Delivery was not on time. When they did deliver, they sat the sofa, not covered in any way, on the ground, it had rained the previous day. Brought the furniture in, set it up, the wedge was off balance and they actually suggested I simply put something under it to even it out. We told them, unacceptable. One of the end tables broke at the hinge, after two weeks of trying to get it resolved, they refused to fix or replace the item.