Ashley HomeStore Lithonia, GA
Here at the Ashley HomeStore in Lithonia, Georgia, we believe that your house is much more than just a dwelling. You’re creating a home filled with family and friends, and building life-long memories along the way! This is what inspires us to help you furnish and decorate your home with our large selection of furniture, decor, and mattresses. We have been your go-to furniture and mattress store in Lithonia, GA since 2009. Our dedicated and experienced Store Manager, Edward Camen, has built a team that is committed to being your trusted home partner and they pride themselves on their selection and knowledge of their expansive furniture and mattress selection. At the Lithonia Ashley Furniture HomeStore in Atlanta, GA, we are not only thankful to celebrate your home with you, but we are also dedicated to charitable work with the Hope to Dream Foundation. You can find us in the same area as Stonecrest Mall. For those of you on a tight schedule, the best time to avoid the crowd is within the first opening hour between 10:00 A.M. and 11:00 A.M. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
Bought a dining room table to be delivered and assembled. The table was delivered without any hardware, preventing assembly. Per customer service, I now have to wait 7-10 days for my request for the hardware. Only once the hardware arrives will I be able to schedule an appointment to have it assembled. When I asked for the delivery fee to be refunded, I was told Ashley would no longer assemble the table if I accepted the refund. Unacceptable. Shop elsewhere.
The service was great the items that I purchased were awesome. I will be purchasing here again.
Terrible customer service
The service was great! I am still waiting to see if the delivery time came be moved up! I really need a bed when I move.
Lookng for a single bed frame with an elderly lady. They only had 1 and it was in the very back of the store. The sales man didn't tell us this till we were in the back of the store. If I had known this I would have gonr to the back and taken a picture so that my mm would not had to hobbled to the back of the store. Shame on you Ashley salesman Shame on you!!!!!!!!
The salesperson who sold me the furniture was great. The first delivery came super late.They stayed at my house until 11:30 p.m. They couldn't put everything together because parts were missing. They next round my firepit was broken. I have insurance on my furniture, but no one sent an email like they said to get someone out to fix my problem. It's been almost a month, a s still no response. That depends is terrible.
Very poor experience
The furniture we bought was garbage. Less then 1 year and the recliners stick and won’t retract. We bought the 5 year protection plan but our online claim filed 2 weeks ago has not been answered. If you call this store on one answers. If you call the warranty company no one answers. We will never buy furniture here again.
couldn't negotiate a price I'm a little upset let's see if I can get some more money up
I just cancelled a contract & requested a full refund. Incompetence is more than plentiful at this location. I was expecting a delivery today 06-11-2020. However I was told my purchase wouldn’t be delivered due to missing phone number/email... IMPOSSIBLE! No 1 took initiative within the company my time was taken advantage which is a MAJOR disrespect of me as a purchaser. You all don’t communicate, you all scapegoat, you all gossip within earshot of rightfully upset purchasers. My entire experience with this company was piss poor to be frank. I hate incompetence & I further hate when people aren’t accountable. You can’t compensate me for my something so intangible & precious known as time. The extremely high level of disrespect this company displayed to me was absolutely mind boggling. You all don’t do next day delivery & you all are incompetent. Don’t waste your time @ this location if you want proper client service.
They have some very nice furniture in here
Purchased lots of furniture and good financing options
Personnel @Stonecrest outstanding. The delivery guys were great still up beat and personable on Sat aft 17 deliveries @7pm. Will def use again. Good job
When the delivery guy delivered my bed it was broken. They had to return the bed back to the store. Haven't heard anything when my bed will be returned Who ever the delivery guy was on the phone with told my husband someone will contact us in 48 hours, no calls . The three is for our sales guy, he was awesome. I still will recommend Ashely Furniture to anyone.They have great prices and awesome sales people..
I love the staffs they are very nice and they know how to greet costumes very well i give them a 1000 rate but u only can do 5 keep up the great work guy's
Horrible customer service , all they care is to make their commission, purchase a sectional that they could not deliver and I came to the store twice and couldn’t take my sectional
I order 3 chest of draws and 3 beds on may 8th, 2020 at the Ashley's homestore at Stonecrest in Lithonia Georgia. I purposely went to the store because I wanted all of my merchandise delivered on the same day and after consulting with an Ashley's customer service member I was advised to go in store and make my purchase. My delivery date was for May 28, 2020. When my delivery date arrived the delivery driver tells me that all he has was a chest of drawer that I order which ended up being the wrong chest of drawers. When I spoke with the delivery dispatch team they explained that my other furniture was on back order and they only had the bed railing for one of the beds. The warehouse told me I needed to speak with someone at the store because they should have called me and told me my furniture was on back order. When I arrived at the store the office manager put the blame on the warehouse no one wants to be accountable for the inconvenience that now has my kids sleeping on the floor. If nothing comes this Ashley's will loose a customer for life. This is my second time in 3 years having delivery issues with Ashley's I don't know if the metro Atlanta market is unorganized but I'm very disappointed.
THE WORST EXPERIENCE EVER!!! When I walked in noone spoke . I walked around for over 20 mins . When someone finally did come I had made my selection and was ready for checkout. The sales rep said I will be back. Waited an additional 20 mins. Walked around and looked for him nothing. Called the customer support line was on hild for 40 mins 🙄 and they said the manager would call me ...... I still haven't heard anything. Don't visit this location. Try Snellville or elsewhere.