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Ashley Store | Lithonia, GA 30038
Ashley Store
Store hours
Open today: 10:00 AM - 08:00 PM
About Ashley
The Ashley Store in Lithonia, GA represents the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
Store Details
Welcome to Ashley in Lithonia, GA
Here at Ashley Lithonia, we’re delighted to be trusted advisors and partners who want to inspire the love of home and enrich the lives of those around us. Since 2009, our talented and dedicated team has helped our Atlanta-area and DeKalb County customers find the best matches in furnishings and decor for their homes, budgets, and lifestyles.
Discover Affordable Style and Excellent Quality
Ashley Lithonia is proud to feature trendy styles and Ashley exclusives such as the contemporary designs of Modern Refinery. Elegant yet striking, this line focuses on earthy details such as blackened wood finishes, wire-brushed textures, and ample storage.
All our designs include top-of-the-line craftsmanship, from the living room furniture you’ll enjoy every day to the outdoor furniture that updates your entertaining space for our gorgeous Southern weather. Shop conversation sets, lounge chairs, loveseats, bar furniture, lighting, and decor, all at reasonable prices.
We’re also thrilled to be our community’s go-to mattress and bedroom store, with superior bed frames and furnishings such as our stunning North Shore collection. These designs blend graceful curves and ornamental appliques reminiscent of Old World grandeur, featuring a sleigh bed, panel bed, and poster bed with canopy, along with coordinating tables and chests of drawers.
Your Go-To Mattress Store Near Lithonia, GA
Ashley Lithonia’s wide selection of mattresses includes the innovative Purple Mattress, which uses a grid system to provide sumptuous support and comfort while eliminating pressure points and boosting airflow. We also carry top brands such as Serta, Simmons, Sealy, Tempur-Pedic, Stearns & Foster, and our own Ashley Sleep line.
Ashley Lithonia Gives Back
We enjoy being part of this community. As much as we love helping our customers furnish and decorate their homes for lifelong memories, we’re honored to give back to our Lithonia neighbors through several social responsibility initiatives. For instance, our store donates a portion of its mattress sales to Ashley’s charitable Hope to Dream program, ensuring that deserving children can have beds of their own.
Since 2010, this program has provided over 125,000 children in North America with complete beds, including mattresses, bed frames, pillows, and bedding. We believe that helping children get a good night’s sleep enables them to lead healthier, more productive lives.
How to Find Us and When to Visit
When you’re searching for furniture stores in Lithonia, GA, you’ll find Ashley conveniently located at 2900 Stonecrest Circle near the Stonecrest Mall. If you’re in a time crunch, drop by any day between 1 p.m. and 3 p.m. Otherwise, our friendly and experienced staff is here to serve you daily from 11 a.m. to 7 p.m.
Ready to learn more about Ashley stores in Lithonia, GA, or schedule an appointment with one of our helpful sales staff? Please call us today at (770) 484-2910.
Customer Service
In-store offers
What our customers say
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Ms.Fay was very Professional & knowledgeable thru the whole buying process. Will be recommending her to others that's Furniture shopping.
Ms Fay was awesome!! She explained everything in detail for us. She was patient and answered any questions we asked. We will be visiting her again!
Ms. Fay was the absolute best!!! She helped me purchase my dream bedroom set and a new mattress. She made the process seamless and offered great advice! I 10/10 recommend her if you will be shopping at this store!!
Guys, if you go to Ashley’s off I-20 ask for Fay, she is so helpful and professional.
Outstanding service from Fay from the moment I walked into the store, she’s the true definition of a perfect sales rep. Thanks!!
Thanks!
Ms. Marie was awesome! The customer service received was outstanding and I will return for future purchases. She made my evening a great experience while visiting the Stonecrest location. Thanks for being patient, and offering world class service. It was appreciated! Thanks again...
David was AWESOME! Moved from Chicago to Atlanta and his customer service and patience was phenomenal. Thank you.
Stan was amazing!! Exactly what was needed
David was amazing!!!! He helped me with my dad looking for a new bed!! He was kind and helpful with him.
Awesome sales rep! David was very knowledgeable and helpful! Thank you David for helping us make a great decision for our son’s first bed!
This place was the best furniture spot we have ever been at! Our helper was David and he was amazing! 10/10 best furniture place!😁
David the best service representative that I have encountered in a while. Thank you very much David 😊
David St. Surin
Lisa is a store manager. She was so great! I was looking for a specific chair that was purchased 5 years ago. She was able to locate the information, verify that Ashley Furniture still sells that particular item and get it ordered for me. I was in and out of the store within 20 minutes! I cannot express how happy I was to be able to find this item so easily. I was really dreading having to go around to all of the furniture stores looking for a chair. This chair is perfect for me and I am so very, very happy! Thank you to Lisa who was professional, helpful and went above and beyond. She even found some felt adhesives to go on the feet of the chair to keep them from scratching my floors!
Good service
I received excellent customer service from the associate Calvin. It was a no pressure sale. Thanks for the great customer service.
David was very patient with me in purchasing my matress. I would recommend anyone contact him when shopping at Ashley
My sales person was David and he was awesome, understanding and very patient. If you go in please ask for David
Fay Mclaurin was amazing! She was patience with us as I continuously added items to order. She was professional and kind. Thank you for all the help.
David and Faye were great help! Quick and no hassle
Daniel provided fast, pleasant, professional service in locating and ordering the exact dresser we wanted!!
10/10 highly recommend
Mo and Stan provided amazing customer service! Thank you
It was awesome, my agent Ms Marie was very helpful. She listened and she was extremely patient with me in trying to decide on my options. She is dedicated to her job here at Ashley Furniture. I would definitely purchase again and again.
Marie was amazing she helped me with my new furniture for my new house! I will definitely be back to purchase more for my home.
Stan Lee was wonderful to work with at Ashley Furniture at Stonecrest Mall! What a great experience!
Marie P. was so amazing and helpful. She didn’t pressure or rush us. She made the experience awesome.
Everything was 💯
Marie Philogene customer service was Exceptional
Mr Stan was awesome. I love the fact he gave me space to look around. He came and checked up on me but didn’t hover and I appreciated that so much.
Ms. Faye was a phenomenal help in getting us squared away with our furniture. She was patient and helpful when we required her full attention but wasn’t forceful when we needed time. I would definitely come shop with her again.
Ms.Fay was very pleasant to work with.She helped my husband and I pick out the perfect bedroom set for our home.
I had no idea this furniture was so amazing. The selection and quality is top notch. Even further, the employees provide the best customer service. Ask for Fay! She is extremely professional, pleasant and patient! You will. It be disappointed.
Faye was soooo awesome very knowledgeable and helpful
Ms.Fay was my sales rep. She was fast sufficient and she took care of my needs
I love Ashley Furniture! Went to Ashley Furniture Stonecrest, Ga on Sunday, June 9th. The service I received this time was just ok for me. I wanted to buy more, but didn’t bc the energy of my sales rep was off from entering the store to completing the sale. I felt the same way the day before in which I encountered the same with another rep (older man, believe his name was Stan). He answered my questions but the answers were short causing me to continue to ask questions to get answers. Needless to say I purchased a recliner for my husband Father’s Day gift on Sunday (6/9) to be called on Monday (6/10) telling me it won’t deliver as promised on 6/15 and has been changed to Friday (6/21). Very misleading and disappointing..
Katrina was amazing in ordering my replacement parts!
Today was a great day. I was in “Awww” and I Mean “Awwww” - Greeted and Assisted by Marie and Ms Dahlia, It was the Most Powerful Experience I’ve Had in a LONG Time (Since my Home Purchase) - I Recommend the Ashley in Lithonia and Ask for Marie, She’s The Absolute Best!
The sales associate was professional, knowledgeable and courteous.
I'm actually on the phone as I'm writing this review about a situation that occurred yesterday at Ashley in Stonecrest. An employee put an unauthorized item on a purchase that I bought yesterday. I called to have it taken off after I saw the item on my receipt. After telling him from the start not to put it on my credit card. A receipt with the item off was emailed to me with a different purchasing price, but still, my account has not been credited. I told Mr. Lemoine from the moment he told my sister he would give her a particular wall item not to put it on my bill, but he did it anyway. I'm still so upset today and will file a complaint.
David was very helpful and patient.
Well I was happy with the store service but I'm not happy with the delivery of my purchase after being told I would receive my furniture on the 7th the day before someone called to say they don't have all of my orders OK I was told they would still bring what they already have I said OK well no one came after speaking to 4 different people even the store now am being told the 13th its like am getting the runaround its like they don't even know what's going on at their warehouse am very disappointed with how they do business
Katrina was very knowledgeable and the best rep ever!!!
I’m so thankful for Marie p she was amazing and anything we need she was right there helping us each and every way
I stopped into Ashley Furniture store in Lithonia looking for accessories. I was greeted by a very pleasant young lady by the name of Lisa(Store Manager). She made my experience an absolute joy. She helped me find an accessory that was on my list. Thank you again Lisa and Ashley Furniture/Lithonia.
Thorough!! Patient!! Kind!! Knowledgeable!! Definitely see him for all bed needs
Katryna and Courtney were the best. I received excellent customer service.
👍🏾
David was the best. He went above & beyond to make it work for us!!! Come see him. He is amazing.
David is amazing!! Great energy very patient and awesome customer service. Thanks again!!
David was absolutely Phenomenal! He took his time to make sure all my needs were met with my purchase!! Thanks again David☺️ ~Teresa Nash
We would like to thank Fay and Lisa for the amazing experience we had with them today. Fay greeted us and answered all of our questions. She was very sweet and attentive to our needs. She even guided us in purchasing a new mattress and pillows! At the end she worked her magic with Lisa and provided us with some discounts where they could. I am very appreciative of their help and our overall experience at Ashleys. We thank you!!
Moe, Lisa, and Stan were absolutely amazing!!!! They were very patient and really help us save alot of money!!! :-)
Stan Lee was top teir. Thank for your expertise and help picking out the perfect living room furniture for our new home. The whole staff was great. *This next part needs to be passed along* @AshleyFurniture yall shouldn't force the color of throw pillows on your customers. White oversized chair and I only get Navy blue in the throw pillows for $700. Yall should give at least a black option or one or 2 colors.
David and Courtney was so helpful and amazing!! Go see them !!
Stan Lee is phenomenal at providing 5 star service with an engaging personality!
Stan was great!
Lemoine Coven at Ashely Furniture in lithonia, GA met me at the door, listened to my specific requirements and led me to the perfect solution! I could not be happier with my experience today.
David was a great salesman the process was very smooth and easy can’t wait to get my new furniture.
David Surin was excellent with customer service. He was very knowledgeable about the bedding merchandise. Job well done!.
Customer service was excellent! Ask for Stan!! He’s great & has great taste in style. Was a lot of help.
I had a wonderful experience with my sales rep Marie and Dahlia they were tremendously helpful and knowledgeable
Mr. Lemonie Covan was an excellent help with finding my family the best fit in a living room package. He took his time and understood my needs. Excellent employee!
Fay was great very helpful and knowledgeable. She has great customer service.
Mr. Stan was amazing helping me find what I needed and in my budget! Great sense of style and design. The store has a great selection and nicely organized. I will be back !
See Faye she’s awesome !
I just left the store and Stanley “Stan” Lee Jr assisted me and my family. He was thoughtful, thorough, kind, patient, and very knowledgeable! I didn’t get to make m purchase due to my kids having a meltdown but he made this shopping experience a pleasure!!!! Thank you Stan!!! #lithoniaashleyfurniturestore
Excellent sales and services. Thank you Nancy.
Stan Lee was exceptionally helpful from our initial entrance into the store. He was warm and friendly and we really appreciated his service five star ratings.
I just purchased a sofa, loveseat, ottoman and a TV stand for a really a really good price. I give a big thanks to my salesman Calvin, and to the tallest guy (haha, 🤣 he's really kinda short) in the store his boss Dakota who really looked out for me. Hey, guys I will be back and I encourage others to come and check them out.
I shopped at the Stonecrest location, David assisted me the moment I entered the store. Very professional, polite and informative ❣️
David did an amazing job in working with us.
Marie was a delight to work with. Will definitely recommend to anyone!
Marie was fantastic! Super helpful and knowledgeable.
My experience at Ashley Furniture store shopping for a mattress with Marie was awesome. Marie was incredibly knowledgeable about all the different mattress options, and she took the time to understand my specific needs and preferences. She was patient, friendly, and not pushy at all, which made the entire shopping process comfortable and stress-free. Thanks to Marie's guidance, I was able to find the perfect mattress that met all of my requirements. Overall, I highly recommend visiting Ashley Furniture and working with Marie for anyone in search of a new mattress. It was a pleasant and satisfying shopping experience.
Katrina is amazing. She is very professional and kind. They are fortunate to have someone on their staff with her excellent customer service skills.
Stan Lee was a very big help today. He greeted me at the door with all the information that I needed to make it easy to get around the store and told me about a great program that works for me and my family. Thank you. I will be back soon
Thank you Stan Lee for all your help.
Very nice and respectful
No pressure and excellent support from Marie!
Nancy was so amazing and nice! She walked me around the store and answered all the questions I had. She also helped me narrow down my choices of furniture! When I come back for more I will work with her again because she was knowledgeable and sweet!
Stan was patient and extremely helpful!!
Calvin was very knowledgeable and considerate of my needs. Looking forward to my VERY QUICK DELIVERY!!! 4 DAYS!!!
Stan the man is the man!
Stan Was The Man Most Definitely
Stan Lee is awesome, he displays remarkable customer service and made our experience hassle free and tremendous.
Stan was great.
Lemoine was very nice, personable, and helpful. Highly recommend coming for your furniture needs
Lamoine was the best! He answered our every questions & fought to get the best deal for us as first time homeowners! Thank you Lamoine!
Stan was amazing!!! I got what I needed for a reasonable price and it didn’t take long at all. Get you some Ashley Furniture!!! 😊
Stan was great! Very suggestive to what we wanted. Not trying to sell us things we weren't interested in. Bought a king size bed today :)
It was a pleasure coming in to ashley funture from the beginning Mr Calvin Dahlia who I meet was very attentive Also Ms Marie whom I talk to also front desk.Mikayla Katryna awesome Team Thank yall for being so kind
Nancy was wonderful! She made the experience very comfortable. The sale was seamless, we were in and out and under an hour. A+ service!!! Will purchase again in the future.
Was a very positive experience as always. Mary (I think that is her name) was helpful and very thorough. Got a nice 10% discount!!
Calvin is the best! Made us feel at home. Hooked us up with a great deal!
Great job by Calvin and Dahlia! Purchased a couch and dining room set near closing time and they made it happen! Quick in and out!
David was an absolute GEM!! He ensured my family found exactly what we wanted and stayed within our budget. He was very friendly and personable. Ashley’s Furniture is your one stop shop for all your household needs! Thanks again, David!
Mr.Lee Was very patience with us, as well as helpful & honest. The experience was great
Mr Stan was the MAN ! I was very indecisive when choosing a mattress to go with my bedroom set and he was very patient ! Thank you Mr Stan
The service was great ! Marie was polite and knowledgeable. She helped us understand everything dealing with our purchase and gave us peace of mind as well. We will definitely be back !!
Excellent customer service!
Mrs Marie was very professional and personal with helping my Husband and I to find the perfect item that we were looking for
Nice to meet Nancy and very nice person she is very good sales person i like because she speak spanish ❤️
I want to thank my sales guy lemoine and Dahlia didn’t wast time with helping me no long sale pitch and Dahlia went over and beyond to help me with my warranty thanks so much i couldn’t have done it without you ☺️
Ms.Marie was friendly and knowledgeable. Highly recommended.
Lemon was great
Wonderful service. Walked in late and left with misson impossible complete!
Lemoine was absolutely great best salesman of all time come to Lithonia and ask for this guy loud personable and fantastic
The ladies Marie and Lisa were very pleasant and professional. Excellent customer service.
David was exceptional. Thank you
Lemoime the greatest come to Lithonia
Ms Marie Philogene was very informative, she give us multiple options to choose from. She was very patient with our decision making, she also made some suggestion which was very helpful, she made our shopping experience at Ashley’s very easy, she’s a pleasant sweet lady and I am looking forward to doing business with her in the near future
Great customer service.
Great experience at Ashley's, David and Moe were great. Excellent customer service
Came in Ashley at stonecrest worked with David had a great experience
Great service! Super friendly and easy to work with!
Ask for Calvin. You will not be disappointed. He provides exemplary customer service with a smile and is very informative. Thanks for your help!
Marie did a great job. She was patient, friendly and very informative. The process took more time then expected but she made me and my husband feel very comfortable.
The merchandise that I purchased was great but unfortunately, the warranty that I purchased was a complete scam. The saleswoman was untruthful when describing what the warranty covered in its entirety. Long story short; DON’T GET THE WARRANTY…
Moe and Lemoine were absolutely amazing, I came in looking for some new pieces to furnish my new place and these two gentlemen were a claas act. They were knowledgeable, patient and enjoyable to work with. I will be returning.
Great service, by Marie I will definitely come back!
Great store! Great service from Nancy!
Ashely Furniture in Stonecrest is great. I really loved that no one pounced on me right when I walked in the door begging for business. David was a gem to work with. He gave great detail when answering all of my questions and gave me space to think/make a decision for me. Needless to say, I am already looking forward to my next purchase!
I just had a great experience at Ashley with Charity the sales manager and the sales associate Calvin. They were very patient with me because I couldn’t decide what I wanted but at the end I got a good deal and I’m walking out with what I want.
I would give 10 STAR If I could she was Awesome!🤗👍🏾(NANCY T.)
Great customer service. Charity worked with me. I would recommend Ashley Furniture Store for all your furniture needs.
Nancy was very awesome. She provided excellent customer service. Thank you!!
Thank you Marie for the extra care that you took to help me furnish my place. You really took the time to make sure that I received the best service and items that would look best in the home. Thank you, I will be back
Today, my husband and I were out looking for furniture and decided to stop into Ashley. We were greeted by a sales associate (I believe she said she was the manager). She was very patient with us in answering our questions, and helping us come to a decision.
I enjoyed my visit at this store. I was helped by Charity. She was very knowledgeable of the products I had questions about.
Great customer service.
Great experience!
Great customer service!!! Lemoine was very well informed, very energetic you can tell that he loves his job. I will be purchasing more items soon.
Ms. Marie is the best!!! If you are in the market for furniture and want the best of the best you need to come out here you will not be disappointed trust me!!
Staff was friendly and knowledgeable
Stan Lee was the best! He helped us define our scope. And the showroom is clean and remodeled!
Lemoine was great
Great customer service! Ms. Fay went above and beyond in helping us find the perfect bed and mattress for our new home🤗🤗!
Nancy was so knowledgeable and helpful! Great experience!
Great customer service, moe
David And Moe were Greattt!
My daughter bought a bed from Ashley, So I decided to come back and get a pillow and protector for my husband who's coming home from surgery. they didn't have it but the helpful staff lisa and stan helped me find what I needed on amazon. I am forever grateful!
Great customer service from David! Must ask for him!
I loved my experience here! I went to 2 other furniture stores before coming to Ashley’s and I’m happy I came. I had the pleasure of receiving service from Marie and she was very pleasant, was able to answer all of my questions, and overall super sweet. I walked away with an amazing couch!
Awesome Customer Service
My experience at Ashley Home Store located at Stonecrest was nothing short of excellent. From the moment I walked in, I was impressed by the warm and inviting atmosphere and great customer service. David was very helpful and I will continue doing business with this location.
David was amazing
Thank you sooooo much to Stan The Man for your wonderful service you gave today!
Stan lee was friendly and really helpful today
Marie provided me with the best customer service today. Everyone was so pleasant and the sales Manager Charity even came to speak to me as well. I highly recommend asking for Marie when you come shop.
Nancy was amazing the fastest service ever! She was extremely professional and personality was superb.
Makaya is really helpful at costumer service, she should get a raise!!
I just got some very nice furniture for a best deal I could have asked for. Feeling pretty good today!
Moe was beyond helpful in helping me pay for my king bed. Lemoine was awesome with making sure I knew all my options so I could make the best decision possible for my family.
Fay was an exceptional advisor for us. We were pretty sure what we wanted but when we got there to pick our couch (a clearance item) it had been discontinued and wasn’t on the floor. Fay helped us find the right couch and timing to get it delivered. Will go back and would recommend!
Stan was Very accommodating. Every problem I had he had a solution . Will forever shop here ♥️
Lemoine was great and is the best salesman I’ve ever worked with great personality
STAN DID AMESOME JOB HELPING GET THE ITEMS I NEED FOR MY NEW HOME. I WOULD RECOMMEND YOU ASK FOR HIM YOUR NEXT VISITS IN
Charity, Ana, Mo, and Ike especially were exceptional in there willingness to assist, expertise and general service, they need a raise and another lunch on the supervisor 💯
been to ashley’s a million times and lemoine Covan is hands down the best salesman i have met gave me all the promotions and literally saved me money with acima love him and Moe personality
No issues and all considerations paying for a 4-figure purchase were addressed. Thank-you!
Great customer service from the front door.
Our representative was very sweet & professional!
great service
HORRIBLE..bait and switch on an advertised sales item and a SNOBBY greeter.
The Ashley store located at 2900 Stonecrest Circle, Lithonia, GA 30038 is not a store I would recommend to anyone. I have spent almost $5000 in store purchase, I wanted to return a mirror that was unopen to the store a day after it was received. I was told that there are no return policy, yet I did not received a non-return policy on my receipt, I was just told that by the store representatives. If anyone choose to purchase at this store location please ask about their return policy before purchasing any items from this store. Also to add to this my driveway was damaged by the delivery service who delivery the furniture I bought!!
Really knowledgeable and helped me out as soon as I walked in
Had an amazing experience with Ms. Fay and Moe they made my buying experience exceptional.
Stably was so giod
Courtney did a awesome job helping me today great guy next time you come to Ashley make sure to ask for Courtney
Lemion and Moe were amazing they were extremely helpful and made it a seamless experience
Don't get the Protection Plan offered by the store. Made a claim for damages less than a year from purchase of dining table, only for them to deny claim due to “accumulation of damages” table has 1 small chip on it and 1 stain on it. Was told that any future claims would also be denied until I pay out of pocket for the current damage. Even though their brochure stated that it covers chips, stains, fading, etc.. waste of money getting protection plan for them to flat out tell you that they will not cover any claims now or in the future.
Lemoie and Moe was absolutely wonderful. 10 out 10!! Go see them today!
Great customer service. Thank you Stan the man.
Great, quick and efficient service. I worked with Stan. He allowed me space to shop and wasn’t overbearing but was available to answer any questions.
Superb customer service. Quick and easy. To the point.
David & Marie were great Reps. They were patient and helpful; answered all our questions and we didn’t feel pressured or rushed!
The salesman they both were very helpful
Dahlia and Courtney at the lithonia location have great customer service. Very welcoming and welling to help me. Thank you !!
Great service great prices
Love it great services friendly people
Mikayla was a great customer service representative! She helped me resolve my issues quickly and smoothly when purchasing my northshore.
The management team is full of great Africans who look out will continue to shop here
Lemoine was amazing had the best experience this is officially the black experience store
This guy lemons helped us with 12k and made it seem like we spent 4 a true salesman
Great customer service
Had a great experience working with sale rep Fay and Store manager Lisa. I was very pleased with the purchases and look forward to enjoying my new furniture. The sofa/chaise I choose, was firm in the store, however, on one of the reviews, it stated that the one that was delivered, was not as firmed as what they sat on in the showroom store. I am praying that our sofa/chaise will be firm as what I experienced at the store. Looking forward to working with Fay in the near future.
I’ve never had such an amazing experience at a furniture store. Stan Lee aka “Stan the man” was super helpful and knowledgeable!
Stan Lee “Stan the Man” was such an amazing advisor. He walked me through the process of buying a new couch as soon as I walked through the door. I would gladly shop with Stan anytime I am looking to purchase new furniture.
Mr. Stanley Lee helped decide on a great value mattress and helped us narrow down our options for a living room set.
I had a great time with some unexpected surprises to add to the bouquet workshop! I shared the invite with my family and friends, then challenged them to split up and meet new people, overall it was a pleasant experience for us all and we met a few new people with common interests and left with more knowledge and a beautiful bouquet! I’m excited to do this again in the future. Oh and I purchased a new sectional, ottoman and a desk, it was really a one stop shop and a great morning!
Dhalia D, Lisa G and Isaac M were the perfect sales team to help with my purchase. I stated what I needed and they made everything easy and convenient. Come see this trio at Ashley Furniture - Lithonia!
Ashley Furniture at StoneCrest Lemoine and Mo took very good care of me! I’m very satisfied with the customer service and care.
Amazing experience with Stanley, MOE, &Dahlia thank you all!!!
Attended a flower arranging class at Ashley Furniture today and it was amazing! The instructor led us through the art of flower arranging and we were able to take our bouquets home!! Did I mention it was after event and we were provided specialty lemonade by SQUOZE company !!
10/10 bouquet making class, makes me want to make more on my own. really fun and family friendly. will do again! ty for hosting
The build a bouquet class today was awesome!! Fun & informative.
Loved the Bouquet making class! The instructor was super knowledgeable and kind. 10/10
David and Anna were so great with their customer service was outstanding. Thanks for letting me just be able to just have a chance to see Customer Service still alive.
STAN LEE!!!!! Thank you for making my shopping experience a great one and not an overwhelming one! I hope my delivery is just as awesome as you were… Mr. Lee is the perfect example of how your shopping experience should be! Ex: He introduced himself, allowed me to look without the harassing/creepy following.. He was available when I had questions and actually help me pick out my new living room set. Thank you again Mr. Lee. Ashley Furniture has a jewel:)… As always google please hire me for reviews!
Ms. Nancy greeted us as soon as we walked in the store with a friendly smile. She was very patient and helpful. She explained everything to us and worked around my delivery schedule.
Mikayla was absolutely wonderful! She provided top-notch service with a smile that just made my day better. She was attentive, helpful, and went above and beyond to ensure I had a great experience. It's rare to come across someone so dedicated and passionate about their job. Her exceptional customer service skills definitely deserve recognition. Thanks, Mikayla!
Lemoine was such a pleasure to work with, he was full of energy and was very helpful. I will definitely recommend asking for him.
Lemons is the best funny personable and we will be back greatest experience I ever had
Everyone was nice and professional Nancy was excellent she score a 5 in the business. I waiting for my furniture to be deliver soon. Thanks again Rose and Fernandes.
As the other man said the Goat of sales
I had to cancel all my items and went to another Ashley store, where I work with Mr Davis at 1960 Jonesboro Rd and he actually fix all my problems and never lied to me once, he kept everything straight forward with me.
Lemons is the Goat that’s it that’s the statement
I wanted to share a very positive experience my wife and I had recently working with Stan at this location. He was very patient in trying to help us in fitting in what was a very small window of needs. Although we were unable to make a purchase here, we left feeling like we had truly been helped in our search. Once again, thank you, Stan.
Charity was a great sales manager and helped me with my purchase today. I would definitely recommend this location.
Issac was very professional and was able to get me to come back and buy from him. I would definitely recommend asking for him when you come in.
Issac was very professional and personable, also very astute and heIpful in making my selection would definitely recommend asking for him.
Stan Lee was a great truthful help in purchasing furniture for our bedroom. Will definitely be back!!
Great service. Very professional!
David made my first time shopping for furniture my best time !! He was such a big help for me during the process!
Customer service was honestly amazing. I was assisted by Courtney Smith and I had no problems. He was efficient, he did things quickly, he was nice and he was getting the job done. That's what I like to see!
Had an awesome experience with Courtney S in customer service! Friendly and excellent service.
Courtney have excellent A1 customer service and is the best customer service to ever have
Ask for Issac! He will take care of you!
Stan Lee was super helpful!!!
Great customer service with David
Nancy was nice. Very informative and knowledgeable of product. 💯
Mo and lemoine was a great salesman! They answered all my questions that I needed answered. I can’t wait for my furniture to arrive.
Moe and Lemoine were awesome . Made the process smooth and we got what we came for . Thank you Ashley furniture
Lemoine was a fantastic chap, he sold us immediately, y’all better go see him.
David and Charity was very pleasant to work with I will definitely come back to work with them.
Me and my wife came from Mew Jersey and dealt with Lemoine who was the smoothest brother ever we spent well over 13k and will be back good black people enjoyed coming here
Everything was beautiful. Nancy was great
The customer service was outstanding, The sale person went above and beyond to help me find the perfect item.
Seems to be worth the money, but no customer service was great, and delivery didn't break anything and was quick, so I'm very pleased.
Quick service, fair prices, great customer service! I highly recommend the services of Calvin Harris when you visit the store.
Ike was very helpful and attentive!
They were great
Wonderful customer service. Isaac was great! Only reason I didn't give them a 5 Star rating was because of technical difficulties...
David is a awesome salesperson. I would refer anyone to him if you are looking to furnish your home come and immediately ask for DAIVD, nobody else.
Today Margaret assisted us with selecting our sectional sofa and area rug. She is very knowledgeable and helpful! She was an absolute joy to work with
My husband and I stopped by Ashley Furniture at Stonecrest Mall. I like that Lemoine welcomed my husband and I. He was pleasant and very laid back. He didn’t hover over us. He asked what we were looking for and gave a brief tuturiol of the different styles and where to find them in the store. We found several items. We went home to sleep on it. We came back today and found the furniture that we loved. Moe and Lemoine were very helpful and Moe has a special promotion going on right now for $1 down. I highly recommend visiting this location. They were easy to work with and very helpful with this process. They have plenty of sale items. Attached is a random photo just because I really liked this.
Lemoine was a great help today. Great attitude very knowledgeable and willing to help with all our needs. This was my best experience out of all of the time that I have came in to this store. I recommend him to anyone that comes to this particular store.
David was amazing he deserves a raise and recognition for all his hard work $8900 spent was well worth it working with him
Great experience! Nancy was extremely nice, didn’t pressure us at all and helped us compare items to make our final decision. Will buy here again for sure!!
Lemonie Covan and the Sales Manager Sherri was grest. I didn't feel pressured or rusged. They us feel like we are inportant. I would recommend my friends and family to Ashley tell them to ask for Lemonie or Sherri.
My husband and I bought a mattress today at Ashley Stonecrest. Our sales person Lemonie was great to work with. The sales manager was great also. Excellent customer service.
Issac and the sales manager Charity was very helpful and helped assist in all my wants and needs.
Excellent service and professionalism by Mr Isaac Mann, would definitely recommend!
Calvin provided Great service..
Good customer service. Very professional team!
A1 Service. Thanks David and the entire Ashley staff.
Fay was amazing, she was very knowledgeable about the product and mentioned a few promotions they had going on. I would recommend you ask for her when you come in.
Courtney was a great help in assisting me
Mr. Stan Lee provided great customer service!
A fantastic salesman very knowledge. I will come back again to see him.
David is a great salesman. I recommend shopping at Ashley
Courteous and very helpful. Awesome experience
Always take care of business. Appreciate the professionalism and quick service
My sales person was Margret, and when I tell you she made my purchase with Ashley in Stonecrest Great , thank you so much with your product knowledge. I will definitely be purchasing again from her. She was Awesome 👏🏽. Whomever is reading this review please stop by Ashley in Stonecrest and ask for Margret!
I already knew what I wanted before I went in the store. I told the salesman Calvin that and he didn't try to up sale me or pressure me to get something I didn't want. Thank you Calvin for your great customer service.
Nancy was a great sales person definitely very patient and kind
Salespeople are extremely helpful and I will definitely be back to get some more tips from Margaret
Super nice staff but the prices were a little bit high for me
As soon as we walked into the store, we were met by an awesome Trusted Advisor Stan Lee.
My experience was awesome thanks to Stan Lee and gods excellent customer service.
Best customer service….. Courtney was the guy that helped me and gave me all the information I needed.
Mr Calvin did a great job helping my family and wasn’t pushy making the sale.
Excellent place to look around. no pressure and friendly associates.
I wish I could rate my salesman, Calvin, separately because his service in the store was awesome. Now for the reason for the 1 star rating: I purchased an item on Monday, January 15, 2024. It was to be delivered Thursday, January 18, 2024. I recieved a message on Wednesday, January 17, 2024 confirming a delivery for the next day between 12:30 pm and 4:30 pm. I also received another confirmation on Thursday, January 18, 2024 at 6:41 am confirming the delivery between 12:30 and 4:30. I took the day off to make sure I was available to receive the delivery. At 4:30 the delivery had not arrived. I made a phone call at 4:35 and spoke to someone at customer service for a status on the delivery. I was then informed that the item would not be at the warehouse until Monday, January 22, 2024. At that time I would receive a delivery date. I was FURIOUS! I received 3 confirmations of the January 18th delivery, but I had not received ANYTHING about a later delivery. After speaking to a supervisor, Mark, and explained how I had loss a days pay for nothing, I was told that nothing could be on his end and I should call the store for compensation. I caked the store and spoke to a lady named Speeda. (I'm not sure if I spelled her name correctly.) I explained everything to her just as I had explained to Mark and why I was so upset. She showed no empathy and just kept stating that the item would not be at the warehouse until January 22. She then told me that it would be delivered on Thursday, January 25, 2024. I told her that I could not afford losing another day's pay and the item not be delivered again. She then said that she could change the delivery date to Saturday, January 27, 2024. I reluctantly accepted that date because I had no other choice. On today, January 21, 2024, I received a delivery confirmation for January 25. I again was upset because Speeda told me that she changed the delivery date to January 27. I then requested the date be changed to January 27. Had I not seen that email, the item could have been delivered when no one would have been home to receive it. This service has been UNACCEPTABLE! I cannot believe Ashley does business like this!
Awesome customer service from Stan Lee!
We had a wonderful experience and there was so much inventory to look at. Everyone was so helpful and friendly!
Lemons was great and best deal possible
Courney’s customer service is exceptional! Great guy all around. If I could leave more than five stars I would!
Stan Lee was absolutely amazing. Very very knowledgeable. I will be back.
Lemoine was very helpful
David was amazing.
Stan Lee helped us search for the table I found online. Although they table wasn’t what I expected he went above and beyond to ensure my experience at Ashley was exceptional! I will definitely be back when I move on to the next.
Caught the after holiday sales. Lots of good selections with friendly & prompt service.
Loved the store and the employees,very helpful.
Lemoine did such a great job, he was very personable and knowledgeable of the product, I would definitely recommend him when you shop at Ashley Stonecrest.
Leonine did an amazing job. We got all the help we needed and he was very friendly. Walked out with a Furniture and bed set!
Margret was very helpful
The delivery guys were very friendly and did a great job, they were very careful not to mar the walls going up the stairs with the furniture.
David Was great! Really listened to what we wanted, applied no pressure, and I came back just to work with him.
Pleasant and nice to work with.
Lemoine was such a pleasure to work with. I love his personality and he is very knowledgeable about the product. I wil definitely recommend him.
Lemoine was great to work with, very fun and energetic and knowledgeable, I will definitely recommend seeing him when you go to Ashley furniture in Stonecrest.
Margaret, was excellent this our second time coming in and she is helping us decorate. Its a pleasure!!!
Margaret was very very kind! She explains her ideas in an effortless way! Highly recommend!!
Miss Margaret was so unbelievably,she had all ready got of for the day an came back to work just to help me out ,so Amazing an outstanding Lady 😃
I can honestly say that I had a great experience furniture shopping! I usually hate shopping for furniture but Margaret made my experience so easy! She was so helpful and knowledge. I also believe her experience as a interior designer helped me to visualize my living area and helped me to make a decision that I am extremely happy with! If your at this location ask for Margaret. You won't regret it!
Margaret was very knowledgeable and patient with me and I would definitely recommend her to my family and friends.
We had such a wonderful experience with our salesman Calvin and his manager Lisa Garcia was gracious enough to help us out to seal the deal!! We will come back for our next purchase.
David spent the day with us. He was very patient, extremely friendly, and knowledgeable about all the products in the showroom. Thank you, thank you!!
David St. Surin and his boss Cathy was excellent sales person. They were very knowledgeable about the merchandise and was very helpful. I will shop with them again.
David was very helpful, and knowledgeable in assisting and guiding me through the process of making my first furniture purchase.
Ask to see David Surin when you go in. He was exceptional and very helpful. Explained everything in and out. Go see him for any furniture needs👍🏽
My Mother has been mistreated twice at this store. She arrived tonight before closing to locked doors, although it was not even time for the store to be closed. The associates saw her outside and there were still patrons in the store and they still wouldn’t open the door. When they finally did open the door to let customers out, they lied saying that they didn’t lock the doors until closing, when they were locked well before then. She was there to pick up items for a second time after being denied the first time because the store was doing “inventory”, which had absolutely nothing to do with her order. Charity is a LIAR and needs to be fired and this store needs to practice better customer service skills!! Will never patronize this store again!
Modern and refined selection to choose from. Staff member Margaret was friendly and knowledgeable. I felt good about my purchases before leaving. Will be back in due time.
Great customer service!!
Margaret was great and didn’t pressure a purchase. She searched the store for the product I was looking for making the purchase easy. Thanks so much Margaret!
Margaret made my shopping experience an amazing one this holiday season. She was very attentive to my furniture needs.
Ms. Marie P. made a wonderful first impression the second we walked through the door. She found us the perfect dining room set in less than 15 min. If you come in after 12pm look for Marie P. from New York.
He was professional as well as accommodating to my time frame and the furniture that I needed. Thank you so much Stanley Lee 29.
David and Moe were great! Very helpful.
Margaret was amazing and helped alot !
Great service with David!!! Awesome customer service.
Consultative not pushy at all. Very helpful would recommend to anyone. We had a good experience, this was 1 of three stores we visited on the day, and the one we decided to buy from
David at Ashley's Furniture Conyers location! He was patient, gave us space, listened to what were trying to do and didn't try to up-sale us! Will definitely be back!
Leonine is the one you wanna go see he will make sure you spend exactly what you want no upselling and the young man looks and dresses sharper than a lawyer when you come in ask for him he works well with all clients but especially those looking to save a penny
I want to thank Rileylady for helping me. For two months, she answered my questions, helped me brainstorm, and was always available when I needed her. I’ve visited other stores but I didn’t feel right buying from anywhere else. She stayed by my side the entire time and I wanted to stay by hers. I finally purchased my set! @rileylady, you are a jewel! Thank you!
Mrs. Marie provided exceptional service unlike we've ever experienced. She inspired my wife and I to purchase additional furniture that highlight the essence of our home. 5 stars is not enough for the incredibly individual that she reflects for Ashley Store. She is definitely God sent. Recommend her to all customers seeking exceptional customer service.
David was the biggest help! He made sure we left out with the sectional we wanted. We'll be back for more pieces in the future! Make sure you ask for him as well!
Such a great & easy experience. David our sales guy was knowledgeable and it wasn't a stressful shopping experience. The sales they had going on made it even more affordable. Thank you David and the team for an effortless shopping experience. Mr. & Mrs. Coleman UPDATE: I am not satisfied at this moment. We ordered on the 9th were supposed to pick up on the 20th and now we can't pickup until the 29th of December. I mean I would be more understanding if we were having it delivered. WE ARE PICKING IT UP. Now we have NO FURNITURE in our living area, because we were purchasing new. The response yeah it's because it's Christmas, (what does that have to do with anything, I don't give a doggone about Christmas). All we got was sorry. No I'm downgrading my stars based on this. We are picking it up for crying out loud, are yall hand making these items....sad sad sad...
Wonderful experience shopping with David. I was a bit indecisive, but he was very patient with me and I never felt pressured at all.
Nancy had great service! She helped me out with so many things and recommended me so many different furnitures. I’m so grateful she was able to help. Great service!
The customer service was supurb. Lemoine was great! Ashly in Lithonia literally haves everything modern that you need
Stan Lee is the best awesome Sales Rep I ever had! He was kind, knowledgeable, Professional and he was very patient walking me through the store to get what I wanted Thank you Stan Lee for your great customer service skills.
Ask for salesman’s David super informative and friendly. Made it fast and easier.
Margaret provided an exceptional shopping experience, like a personal shopper. Her knowledge and gentle approach not only influenced my decision but led me to select furniture and a mattress I hadn't initially planned to buy. Her superb customer service skills markedly improved the entire experience.
Very good service
I love shopping Ashley for the holidays.
We went into Ashley Furniture yesterday and was greeted by "Stan da Man" in a humorous way that made you want to shop there. Our experience was wonderful, Stan made sure we got what we were shopping for. He wasn't pushing us to buy something we didn't want, he gave us time to consider our purchase and to find the item that was right for us. Everyone was polite, and willing to help if they didn't know we had a salesperson, Stan was very educating on the entire process from purchase to delivery. Although we haven't received the product yet, the shopping experience and customer service was superb! I'm glad we came to Ashley Furniture for our furniture needs. I will keep you guys updated once we received our items.
Ms Marie was very friendly and helpful.
On Oct.24, 2023 I came to Ashley Furniture store located in Lithonia, GA. I had been in there prior to look and was met by a sales representative name David. He told me to take pictures of everything that I wanted and when I came back in we could order the items of my liking and get the process started on purchasing them. I stated that I was paying with cash but wanted to build my credit and David stated to me to apply for Synchrony Bank line of credit through Ashley Furniture. I agreed. My items totaled $29,547.38. I was approved for $2,500 line of credit from Synchrony Bank and David stated not to worry we can get an increase in credit, his exact words. I wasn't approved for an increase. What he also, did not convey was that for an increase they would have to run my credit again. I was very upset about that and spoke to him letting him know that I didn't appreciate that information not being communicated properly because I wouldn't have moved forward with that process had I have known that's what they had to do.I stated to him he was about to lose a customer. His manager Lisa stepped in to assist him because she seen the frustration upon my face with his customer service.They completed my transaction together and stated that I would receive all of my items on Oct. 28th except for 2 Queen size beds they would be delivered on Nov. 9th.David stated Ashley Furniture Store will charge my $550 to deliver my items and he knew of a 3rd party delivery service that would pick my items up from Ashley Furniture Warehouse and deliver them to my residence for $400 cash. I agreed.On Oct.28th I did not receive all of my items as stated. I did not receive my King bed nor one of my Queen beds, my table was cracked and my daughters mirror was shattered. Along with the delivery guy stating that the Ashley Furniture Warehouse employee stated that my order was a big order and he was the only one working and wasn't going to pull all of items by himself. I called David and informed him of the situation of my items and he stated someone from Ashley would be out the same day with my items and someone would contact me. No one showed up nor the next day. I had one missed phone call from Ashley when I called it back it was the automatic system. I reached back out to David letting him know that I was very unpleased about my situation especially when I paid the amount of cash I paid. I stated that Ashley Furniture has my money but I do not have all my items and what was stated to me did not take place and that was unacceptable. As I waited for the rest of my items I was not updated on the status of my order. I went in to the Ashley Furniture Store on Nov. 8th spoke with Lisa and requested a refund for the items that I had not received and some that I had. She stated that I would receive my refund after the items were picked up on Nov. 10th. I went home and after reflecting over my encounter with Ashley Furniture Store I was in dismay. Then on Nov. 9th I received a phone call from an Ashley representative telling me that another Queen bed would not be delivered on the date promised and that was the last straw for me their poor customer service, how the company conducts business overall, their disregard and lack professionalism. I returned into the Ashley Furniture Store on Nov. 10th and requested a refund on all my mattresses and their box springs also. I was told by Tierra that the Escalation department would contact me by Monday Nov. 13th and if not then come in Store on Tuesday and I would be able to get a full refund. I accepted that information and when I came back into the store which today Nov. 14th I was greeted pleasantly but with unfortunate news that Ashley Furniture Store was not going to refund me my money that I spent on the mattresses. I asked why is it that I've received disappointment after disappointment when it comes to Ashley Furniture. I just want to erase this entire experience and return their items for a full refund of my money.
Dave did an excellent job. He was friendly, knowledgeable and accommodating
They was helpful as they can be & didn’t try to sell me nothing I didn’t want
NEVER COMING BACK. I bought a specific dining set and when I received it and opened the box it was different from what I bought. I came to the store and explained that. They said the representative sold me something different. She mistakenly gave me a cheaper price for a different set so if I want the one I liked I have to pay more than double just for a different table. They never tried to honor the price she mistakenly gave me (her fault not mine) or at least give a discount or something. It was awful. They even want me to pay for them to pick up their mistake! This is not the first time I have issues with this store. Last year my order took 4 months to be delivered!! THIS IS THE LAST TIME I BUY ANYTHING HERE.
Very good
The sales person is Excellent!!!
Margaret was great. She had a lot of personality and made it a smooth process for my daughter and myself. We've worked with her twice now. Make sure to request her if you visit Ashley Lithonia.
David was a blessing to us God is good 👍
A great salesperson, helpful and not pushy. Provided customer-friendly service with a smile and great conversation! Will request him on future sales!
Ms. Fay and Mr. Calvin were awesome! I was able to get exactly what I wanted in the price range I wanted. Thank you!
Margaret was an absolute joy to work! She helped us order our furniture in a timely manner and offered us great discounts. I highly recommend finding Margaret when you come to Ashley to have assist in any purchasing needs!
Awesome service and extremely knowledgeable!! Very pleased with our purchase and experience.
Negative Experience that I hope Ashley Furniture management team will help me change to a positive one. But am still waiting for the positive. Bottom line is I waited for my couch it was 5 days late to be delivered, but when it arrived it was defective torn. I have called and emailed Ashley Furniture but so far no one can tell me what they are going to do fix my issue. Am at the point where I want them to come get their defective couch and give me my money back. I am so frustrated with Ashley. They really should improve their customer service policies if the intention is to stay in a customer service industry. Because without your customers you would have no business.
Fay providing me with great service
My experience at Ashley in Lithonia, GA was very pleasant. There was no pressure and the items were priced as advertised. My only issue was that I could not take delivery from the showroom. My only options were delivery and set or threshold delivery. I chose the latter. That's why the 4 out of 5 stars.
David and Moe were very helpful and informative. Customer service was top notch.
Pumpkin aka Margaret was very nice and helpful.
David was great yo work with.
Salesperson was polite, professional and knowledgeable of the item I was seeking. I came and I bought. It was an enjoyable experience. Will certainly tell my friends.
I went into Ashley Furniture on Friday that just passed, and Margaret provided me with excellent customer service. I informed her of the kind of bedroom suite I was in the market for regarding my daughter, and she showed me the right bedroom suite and mattress for my daughter. Margaret was very knowledgeable regarding each bedroom suite, and she exhibited great patience with me and my daughter. I appreciated her expertise and knowledge to help my daughter and I to make the right decision. I highly recommend Margaret, and keep up the good work.
Super friendly. Very knowledgeable and helpful. He even came in on his day off to help me make a final decision. Great customer service.
Everyone was so helpful, Fay took time to make sure she found what I was looking for, Thanks Fay
We do cleaning for this amazing place they are nice and allow us to work in a healthy safe environment
Calvin H at the Lithonia store was an exceptional rep! He was so polite, knowledgeable and patient in answering all my questions. Ask for Calvin when you go to the store.
The process from start to finish was an easy one. Miss Fay found exactly what we needed and for an awesome price! We'll be back!
best closer in the hood come see lemoine
Coming to Stonecrest Ashley Furniture, can I say wow! They had more layouts than the other Ashley stores. Calvin, was such a great help. He helped my mom the perfect bed for her and my dad. Also, they are doing a beautiful job with the renovating the building as well, I can't wait to see it once it is done. I would recommend coming here!
The experience was awesome. As soon as I walked in, she immediately assisted me and got me what I wanted. I’m highly satisfied and will be back again
Mr. David was so professional and respectful to our needs. We are so happy for the service we received today. We give him A+.
The woman who helped was so kind and very helpful I would definitely recommend👍.
Best closer in the states lemoine covan
Had an awesome experience here, furniture has wonderful quality. Excellent service
Nancy was a very patient and beautiful person to work with. She made the process very easy.
David was very helpful! He helped us find the perfect bedroom set for our daughter.
He was awesome
Great salesman
David is exceptional and excellent with customer service. I enjoyed my shopping experience at Ashley’s. He is very experienced. Made my purchase very easy.
Excellent experience! I have not received my furniture yet, not due until 10/13. My salesman Stan Lee was extremely knowledgeable and helpful!!
David is a wonderful person with him working for Ashley this company will be ahead of the rest.
Nancy was great. Helped us through finding the perfect king size bed for our bedroom. She is highly recommended. Thank you Nancy!
Great service
Nancy and Tiara did an amazing job when resolving my issues with my original purchase. They were very understanding and compassionate about the situation, and came up with reasonable solutions, ultimately purchasing more products that originally purchased, because we were happier to do so.
David was an absolute pleasure to work with. He’s very patient and offers great suggestions! I will definitely send my friends and family his way!
Upon walking into the store Lemoine Covan greeted us in a way I knew we were going to walk out the store satisfied. He truly took care of us, got us an amazing deal for all the furniture we purchased. He is an asset to Ashley Furniture.
Every one was very professional and very friendly and very helpful and very very nice.
Margaret was warm, vibrant, knowledgeable, thorough and truly a natural Sales Consultant! She was patient, we didn’t feel rushed or pressured. She made sure we were completely satisfied with our purchase. Definitely the best sales experience I’ve ever had. Please ask for Margaret, she’ll get you what you need!
Customer service was great! I was able to get what I wanted within my price range.
Worked with Margret. Her service was wonderful. Very helpful and she is very knowledgeable on interior design . Please ask for her when you go!! You will not be disappointed! I told her exactly what I was looking for and she not only found what I wanted, but she exceeded my standards! Thanks Queen!!
Visiting Ashley was the best experience ever. Lemonie was extremely helpful and not pushy. He went above and beyond to make sure my husband I purchased a great mattress and furniture set at a discounted price. Thank you for giving us the best customer service experience ever.
David was Great, provided excellent Customer Service
I have had a horrible experience with Ashley furniture. Fees were not disclosed to me of $258. Online service was even more awful. The automated chat wasn’t good. I needed help in placing my order but did not get it. Now I’m driving around to return a mattress because it’s the wrong size. Nancy tried to help as much as possible but the experience has been awful. I recommend changes to be made!!!!
Margaret was the best sales lady I came across in a long time. Come see her she will take good care of you!
Salesman, Calvin, was very knowledgeable, friendly, and professional. I'd recommend Ashley furniture to friends and family.
Employees and products are awesome!
Shuntay Trott is a wonderful sales person. She walked the floor with me showing and pricing furniture with such a pleasant demeanor. It will be my pleasure to work with on helping me purchase some items.
David was an awesome help! I appreciate your service. I'll definitely be back.
Fay was very helpful and friendly!
Faye was very pleasant with her customer service and very easy to work with. Big ups to her and the team here wt Ashley’s!
My Experience at Ashley is always awesome especially with Ms FAY as my sales rep. Thanks ms Fay for the warm welcome and beautiful experience
Really great experience shopping with David! Helped me secure a great couch for a great price
Very helpful and professional.
David was amazing! Great to work with!
David was great!
Stan Lee was a ln amazing sales person. He wasn't pushy, he was patient and gave great advice...he may not be Marvel but he's my hero!!!!!!!
Go see Stan Lee! He was really helpful with getting my sister a bedroom set for a great price. Knowledgeable, professional, kind. He made us have a great experience.
David was awesome! So helpful… highly recommend!
Loud personality and fun to be around had me out in 10min
I had the BEST experience shopping at Ashley Home Store in Lithonia. Margaret was my salesperson and she took the time to help me while I decided which pieces would work best for my mom. Her manager was awesome and I will shop here again. Thank you for an amazing experience!!!
Great customer service knowledgeable and professional. We also had a return change of mind on 1 item. No issue whatsoever.
Customer service was lovely and the employee's are so welcoming
My mom and I just moved to Georgia and went furniture shopping at Ashley in Lithonia. Everyone knows that could be an overwhelming process. However, Fay Mclaurin was absolutely amazing! She took her time with us and was completely upfront and honest about what to expect from each of the products. I thoroughly enjoyed my shopping experience with her. We developed a trust amongst each other that I would definitely not hesitate to revisit. Thank you Fay!
David was awesome!!! He patiently shop for our furniture needs while meeting our availability goals. Quality customer service!!!
Customer Service was outstanding and very professional and showed the attention customers need to make purchases especially with furniture. Also Ms. Cat was there to assist and showed great teamwork and management skills.
David was very thorough, professional and knowledgeable about the product!! He assured us that he was a sleep expert and after doing the walk through and assessment with him it showed. The entire experience was warm, welcoming and satisfactory. He focused more on our needs than just selling a product. Let’s just say we left feeling very happy and confident in our purchase.
Mr. Calvin was most helpful he was knowledgeable about the inventory he found great deals to assist me with my purchase and very kind it was a pleasure shopping with him today I will tell my friends to come to Ashley Stonecrest and ask for Mr.Calvin and tell Shay sent you….🥰
Customer service. Excellent front desk customer service. Excellent! Everybody was great. I will come again. Thank you
I was greeted upon arrival. I was helped immediately with my desires and found my brand new bed! I love it and love how quick the process was to purchase my new bed! Calvin was a great help!
My grandma had an issue with her remote to her bed, and it has been a long process, but Mrs. Charity Dexter took it on as if it was her problem! She constantly updated us, and stayed on top of the situation until it was resolved! She was honest, very nice, and patient! She has great customer service! Charity went above and beyond, and we truly appreciate you!!!
Mr David was very helpful i would recommend him to all my friends and family very knowledgeable. E.Teal
Great service
Marie Philogene was wonderful to work with. I will definitely be back!
Great selection and pricing. Our sales guy Stan was excellent!
I came to Ashley Furniture to find a master bedroom set and den set. I was greeted by a very kind and friendly associate named Fay! Fay was very knowledgeable and assisted with all of my questions. I got a great Labor Day deal and I am very pleased to get a professional experience!
David
Calvin was an amazing help! Very knowledgeable and personable as well! Great experience buying new outdoor porch furniture!
LeMoine is awesome. His service was superb from beginning to the end.
David was great. He helped us with the purchase of our sofa set and made the whole process very smooth.
David provided exceptional customer service!! He allowed me to browse around freely without being a hassle. When I needed his assistance, he was prompt and answered my questions thoroughly. He gave me incredible discounts!!! He was very pleasant and polite!
Thank you David St Sarin for all your help. It was a pleasure working with you!
Stan Lee is the absolute best!!! I am very picky and I have trouble making big purchases! Stan Lee understood my needs, walked me through it, gave me sound advice and never ever pressured me into the “just pick something already” situation. I am very happy that I got to work with Stan Lee and purchased exactly what I wanted!
Marie was fantastic!! Went in for a power recliner and after trying all she had to offer, I found MY chair.
David was wonderful, fast, knowledgeable and professional.
Great customer service and salesman Calvin. My concerns were answered, my needs were met and on time delivery
Great the service was outstanding I will definitely refer this location
David was amazing, he has grest customer service. I would definitely come back to buy and use him as a salesman.
David is very knowledgeable which is important. Excellent job
Fay was amazing!! She knows the furniture well and was helpful in making sure we got items that match our home style and she knew the sale items.
David was real nice and I had a good experience with him.Thank You !
Everyone go see Stan!!! He was great and we really enjoyed shopping with him.. thank you for all your professional advice and helping make the best purchase!
Stan is the man!
Outstanding salesperson David
Great service!
I was struggling with my one year old at Target and this gentleman came over and helped me. He then told me if I ever needed any help with furniture to come to Ashley’s Furniture. So I did that and David made took care of me and family. He went above and beyond to make sure we got what we wanted and gave us different options of financing. He is amazing! Will definitely be sending family and friends to see David
David is the best representative I’ve ever had by far. Customer service is amazing.
Fay
David is friendly and very knowledgeable about the products, he went far and beyond to make sure we got the bed mattress for our needs. I addition I remember him from mattress firm because of the good impression he made then as well as today. David is really a jewel. His attitude is so positive.
Friendly & Great sales representative, very helpful with purchase of selected merchandise. Great customer service.
Please look for Lemoine Covan!!! This young brother is an excellent sakes representative. Pro approach. Easy flow while you are looking and deciding. Very pleasant attitude and knowledgeable about the products and the market. I recommend this store to everyone within 100 miles of Stonecrest Mall. Come shop and see if you agree with my review. And if you think this is not real, I'll be sure to let you know if I have any issues with any future services.
Christy is the best! Everytime we come in, she’s beyond helpful and excellent.
David was an excellent salesman. He showed us to what we were looking and then allowed us the time to look without hovering over us. When we decided to purchase he made that part super easy!! Overall excellent shopping experience!
Walked in to Ashley’s and met with Nancy very nice young lady she assisted us with furnishing 5 bedrooms, living room and kitchen there was no rush at all we will be back to complete furnishings the other two rooms and patio. I also can’t leave out Ms Charity she assisted also in sealing the deal we will be back!!!!!
They've done a good job..
I received exceptional customer support from David. Very knowledgeable of the product and getting me in and out. Highly recommend him to my family and friends.
Loved our chat a very nice person
Stan was awesome he took his time with us and explained everything before we purchased. Keep him on board he rocks
Nancy Torress, my salesperson, was very informative and answered all my questions allowing an excellent product choice. Thanks Nancy!!!
Margaret is the best salesperson I have come across in a while, very professional and pleasant.. Very knowledgeable about the products that is being sold in her establishment..
Nancy you are amazing thank you so much. Came in she was very professional, friendly, patient and knowledgeable I really appreciate you and will be back to see you.
Nancy was absolutely amazing. She took her time and answered all my questions. She was extremely helpful and a pleasure to work with. Will definitely be back and purchase with her.
Lemonie Covan is an outstanding salesperson. He knows the inventory and can give you information and advice but isn't pushy with sales. I 100% recommend him.
Chrissy was an amazing help. Worked me through everything I wasn’t sure of and gave me confidence in purchasing my furnitures! Thanks Chrissy!
Chrissy great customer service
Chrissy was very helpful and nice I will be coming back
DAVID was so helpful and attentive! Gave me the best deals and walked me through the buying process each step of the way. Thank you so much!
Chrissy was extremely helpful and knowledgeable. It was a pleasure shopping with her.
Chrissy provided great customer service, very helpful and knowledgeable.
The service here was phenomenal and I and my family were swiftly and efficiently taken care of by a Mr.Calvin Harris.
Ms Marie was amazing and very attentive!
Chrissy was such a great help today in the store ! She walked me through every thing and had a great attitude.
Chrissy was very knowledgeable and helpful.
This store changed my day and made it so super easy. David is an amazing sales person and an even more amazing person. David is an amazing sales person and an even more amazing person. This store changed my day and made it so super easy. David is an amazing sales person and an even more amazing person. I couldn't believe how knowledgeable and helpful he was. He made my shopping experience a breeze. I will definitely be coming back here for all my future purchases. The customer service at this store is top-notch.
Had a great visit at Ashley Store in Lithonia and found exactly what we were looking for. Our sales associate was Lemoine who was exceptional and there was no pressure to buy. Will definitely shop again in the future.
The experience I had at this store was awesome. The salesman was professional. He did his job well.
Marie at Ashley Furniture Lithonia was very helpful and knowledgeable. Helped us get what we wanted. I highly recommend!!!!!
Lemoyne the Goat 🐐 plain and simple and Eric suck
Ashley furniture in Lithonia the experiment was great thank you Marie she was very helpful
Very friendly sales assistant Margaret
John was so helpful & walked all over the store with us. Too find exactly what we wanted.
Great Customer Service!
Had a great visit at this Ashley Furniture store today! They have a wide variety of furniture with affordable pricing. Fay helped us out a lot! She was very patient, knowledgeable and really listened to our needs.
Ms Marie and Thomas were phenomenal! Ms Marie was my consultant and she was extremely helpful with helping me bring my vision to life for my home. She also helped me save a great deal of money while still meeting my deadlines for deliver and installation. Thomas, the store manager, was verily pleasant and a great help as well. Overall I feel I got too value products, phenomenal customer service all at a great value. Many thanks to both of them and their team.
The best customer service that I have ever gotten from Ashley Furniture Store and my representative name is Nancy Torres. She acknowledged me and my partner very well. She is definitely great and I am going to come back to the store because of her customer service.
My name is Dewatha Murray. I visited the Ashley Store Lithonia. David St. Surin was my Trusted Advisor. He was professional, courteous, knowledgeable, kind, and personable. I could go on and on. David made me feel comfortable purchasing a large purchase. David is an asset to the Ashley Store. David deserves a STAR !! I will be sending my family and friends to your store and they will be asking for David St. Surin !!
Great Customer Service from Marie! She was very patient and courteous.
Fay Mclaurin was very helpful and courteous.
Fay is excellent! She was very patient and helpful with out purchase.
David was an amazing salesman. Very knowledgeable, professional, and helpful.
Nancy was fantastic! Patient and thorough to find the deal we needed. Our 2nd purchase at this location. We'll definitely be back for the next!
Great experience!! The best customer service ever, definitely will be back!!
Taurean Sinclair and Fay created a delightful shopping experience.
Chrissy was a joy to work with!
Stan Lee was great he looked out for my best interest. He worked me when I had a small budget.
Salesperson!
David was very professional, friendly and went beyond our expectations. He thoroughly explained what to look for in a mattress. We bought just what we needed. He was helpful from beginning to end.
Marie was very nice and knowledgeable. We appreciate all she did for house.
I had a great experience at Ashley’s with David. He talked through the benefits of each mattress and adjustable base and allowed me to try each one with the perfect pillow. He was constantly concerned about me purchasing a great product for me.
They told me my furniture would be delivered on a certain day however they called me a couple of day later saying that my sofa was on back order and had to push the date back. So here it is my delivery date and I'm expecting my bed that was ordered but it didn't arrive. I called the store and they said that they had to deliver everything all together. They never mentioned my bed having to arrive late. B! however the sales lady from New York was very nice
We bought a dresser and a bed frame and it’s been a disaster ever since. The first dresser they brought was damaged and the second one has a drawer that will not open and close. Horrible customer service and absolute junk furniture and I had known it was made in communist Vietnam I would’ve never bought it. This company and their products are a disgrace and I hope they go out of business. Judging by how empty the store was when we were in there it looks like a real, and well deserved, possibility.
Calvin and Charity were very helpful. They made my experience easy and assisted with getting me a great deal!
These Folks over here are the beat thanks too Charity and Calvin.👍🏻👍🏻👍🏻
My rep Marie was awesome. She helped me with everything professionally with no pressure. A great buying experience.
Excellent customer service! The salesperson Lemmon was excellent, funny, and meet all of our needs. Highly recommended!!!
My sales person was Margaret at Ashley Furniture. She was a great sales person and was very patient with me trying to make my decision. I would recommend her to all my friends and family members. My advice is to keep up the great job Margaret. Great personality and great sales person.
Fay was our salesperson, and she provided excellent service. She is extremely knowledgeable and shared her expertise with us. We highly recommend her, the store and will be back!
This the BEST Ashley Furniture store in the nation. Charity & Marie (best sales rep in the nation) have helped us so much in our home furnishing journey! We had a firm budget we had to stick to, but we didn't want to sacrifice quality and the items needed. They took on the challenge and got us exactly where we needed to be. The customer service was amazing and from this point if I EVER need any furniture I'm shopping exclusively with Ashley Furniture Lithonia location. They have become family and we are blessed to have worked with them.
Great customer service with David very helpful and down to earth consider bringing family and friends here for the experience he gave me definitely the guy you want to go too.
Stan was amazing!!!
Had such an awesome experience while shopping for furniture. David St Surin provided top notch service and expert knowledge and recommendation on mattresses along with great feedback on furniture options. Would highly recommend.
Extremely dissatisfied with the delivery and installation team. They left trash and boxes all over my house. When they unloaded my tempur-pedic mattress they leaned it against my step dads truck. I had to reach out to someone at the warehouse to see where the remote to the mattress was. She connected me with the driver he said he left it somewhere in the house, I found it in the middle, underneath the mattress. I asked the driver why he left trash and boxes all over my home he said he didn’t and that I had a very large order with very heavy furniture and ( the most sarcastic way ever) “I’m sorry if I left a few pieces of trash”. My stepdad asked to see the invoice they said they didn’t have one they just take pictures. Then they sat in their truck with the doors open and made fun of him for wanting something to clarify that we go what we ordered. Last but not least when cleaning up the mess they left behind I opened the box to find the support bars to the bed rails still in the massive box that contained the bed rails and support bars. So it was also an unfinished installation. I’m beyond livid with how careless and rude these people were. I spent a lot of money and this what I got. I would not recommend.
Horrible experience. Do not buy from this store or company. Received a stained, unwrapped electric recliner with no manual. Called the store and was told we have to wait for a technician. Also told that we had to refuse the delivery, which we tried to do but the delivery people ran away. Nothing but a runaround! Avoid! Update: we ended up purchasing the same chair from Amazon $500 dollars cheaper and in perfect BRAND NEW condition (see below), in the box, wrapped, with a tag and an instruction manual included as it should have been the first time.
Excellent Customer Service
Great overall experience!!!
Long process to get furniture; management needs training
Nancy at Ashley was amazing it was like she run the store but very professional an humble very Kind don’t make you feel like she making you buy anything it made me feel like I was shopping wit family please ask for her . She is so sweet
Had such a great experience here. Margaret assisted me with all of my needs and got me a great deal on my new bed, mattress, wall decoration, and insurance. I was indecisive on picking the headboard and she helped me make the final decision. I would come back and shop with her anytime.
Wonderful experience with Margaret, selecting bed and mattress. She is knowledgeable, helpful and goes above and beyond to make sure her client is happy. Thanks so much
We had a great experience with Calvin.
Awesome customer service!
Always great customer service, Marie was a great representative and the manager came by to say hello which was nice. Hopefully my delivery experience will be as wonderful as in-store 🙏💃🎉
Nancy offered us great customer service as well as her manager Tauren
Good customer service very friendly my sale person was on point
David’s customer service skills are impeccable. From start to finish he was amazing and very knowledgeable!
We had a great experience. David was all that a shopper would want when it came to service. He is a great asset to the Ashley store at stone crest mall. Our experience with David was nothing but fantastic. Great personality. Five star service.
Chrissy was really nice. The store show floor was nice. But the item that was delivered was flawed and I had to take time out of my schedule to call and take pictures. It was a long crack scratch that my husband found right after the delivery people left. It was really irritating to have to take time out my day to get this rectified.
Sales rep was excellent
Mr Stan Lee is who you ask for at this location hands down. Genuine and beyond helpful with what we were looking for. Will definitely be a returning customer.
Great store!! Great people! Very helpful. Ask for Marie she is great!
I must say, My daughter and I have never had so much fun while shopping for furniture. We have never had a salesperson like David who was very knowledgeable, answered all questions with ease and made us feel relaxed by making us laugh. The store manager’s personality was also great. This will be our #1 store to shop for furniture. We will ask for David’s help every time.
I absolutely loved shopping at this location. David is the greatest person to work with very knowledgeable, funny, and inviting. 10/10 experience I look forward to receiving my furniture order from here!
David was very professional and knowledgeable of the product that I purchased.
I really didn't want to write this review because the people in the store have always been so nice, however, the situation has gotten so out of hand that I no longer have any other solution. This story starts back in Febrary of this year. We have a sofa that was repaired through the extended warranty that Ashley offers. The repair didn't hold and ultimately required replacement. The warranty company approved replacement but made us believe we could replace sofa with different model. Ashley scheduled delivery without contacting us. We had to cancel/reschedule so we could clarify situation with warranty company. Called Ashley customer service back 20 minutes later to reschedule delivery and was told everything was good to go and that we would be contacted with 48 hours with new delivery window. Almost a week passes, no contact. Call back Ashley CS and speak to another agent that says they see info and "update notes." Same speel given, give us a few days. Another week passes. Call back for third time, "Sorry for the inconvenience, it should be good to go." Another week passes. Call back again, now obviously frustrated, new agent tells us that we need to contact warranty department again and that none of the other notes could have done anything to help issue. So a month of calling was ultimately worthless. Customer service agent told me that no manager was available when I asked to speak to them. Then she proceeds to lie to me and state that she contacted warranty company on my behalf after leaving me on hold for over 10 minutes. I know this because I called warranty company back after Ashley Call to verify as now my trust has vanished. Finally speak to someone in store customer service department, they tell me that I needed to speak to warranty department again and that Online Customer service department has had multiple complaints of this nature. It was at this time that they recommended I write google review. I didn't want to do it and punish store for online department. Now store has let me down as well. Was told that it would be handled, no movement. Called back four times since then, new agent had no notes from previous one. Had to call back and speak to two different people and warranty company yet again who are confused by issue. Next we are told claim is waiting for Ashely manager approval which should be within 2 days. Two more weeks pass with more calls on between. Was also told that warranty had expired during last call, which clearly isn't the case. Original delivery scheduled for March 11th and it is now April 24th with no resolution. I have ultimately deemed Ashley Customer Service to be completely incompetent and apathetic. We have bought multiple furniture pieces from Ashley for multiple rooms for over 5 years. Never would have believed they would care this little about their customers. Sorry for taking so much of your time. Hopefully someone with the power and desire to represent Ashley properly will read this. Not a good look for a business with so much competition in the market.
A special thank you to David Surin for your hospitality and great service! If anyone needs a sales person with experience and knowledge for what’s best for you in the mattress department, he is your guy!
Nancy was very patient and professional and not pushy. Which I appreciated
Go to Ashley at Stonecrest and ask for Fay McLaurin!!! Fay is wonderful!!! She greeted us as soon as we walked into the store. She was professional, knowledgeable, and very attentive to our needs. She had me sold! Looking forward to my delivery.
Reluctantly, I went to this store because of a prior bad experience some years ago. But, I figured I would give Ashley Stonecrest another shot. (Total waste of energy and time)! I was greeted by Faye upon entering. She told me if I needed anything to let her know and that she would assist me. Well, when that time came (I had questions about an item that I was considering purchasing) I asked a store associate fore her. Faye showed up with attitude from the beginning to end! I guess I was wasting her precious paid time asking questions B4A purchase rather than just buying something on a whim that I would regret later. She told me, "Did you ask someone to come and get me"? I said, "yes because I had a question". She wanted to debate with me as a customer, so I told her that I would not purchase that item because I didn't want to feel rushed into anything. Then there was even more attitude from her. I asked to look at another item that I was interested in. We looked at the item and I agreed on a purchase. She entered my contact information on her little tablet, have a date of delivery, said that we were done. I asked what the delivery time would be and she said, "I don't know what time it will be we don't determine the time. They'll contact you with the time". Like I said, all with ATTITUDE! This woman didn't even complete the bill of sale. She just walked away! Now, I regret giving her my personal information because I don't know what she is capable of!!! I called the store today and there was no answer, so I spoke with customer service. They couldn't even find my information in the system! All because I asked Faye, a salesperson at Ashley Stonecrest, a QUESTION! Never again!! I went to Haverty's and purchased what I needed. Without attitude or debate!
Thanks Marie for the excellent customer service. Your input was very helpful and valuable.
MR STAN LEE IS A VERY PROFESSIONAL SALESMAN ..I GIVE HIM A 10 STAR...VERY PROFESSIONAL
David was great
I recently purchased a bedroom set from Ashley furniture and spoke with Nancy. She allowed me to look around and offered great knowledge for the type of bedroom set that I was looking for. After receiving the bedroom set, I was very satisfied with my purchase. It's great quality and for a good price. Would definitely recommend Ashley Homestore for good furniture.
Fay the sales representative was very professional and helpful.
David provided excellent customer service. He was attentive to my needs. I would recommend him to others.
David was great! Very friendly. Got us in and out. We have our favorite sales associate now! Definitely ask for him when you come
The store delivered the wrong bed to my house. I order a king size bad and got a super king. I followed all process to return the wrong bed they delivered and they refuse to correct their error. The manager will not take my call to correct the issue. The sales personnel keep lying and saying he will call me! Do not shop here they only want your money and do not care if you get what you order or not. The store manager will not take your call and uses his associates to hide behind issues. I have been lied to for over two weeks everyday. They only way to get your issue you rectified is to call corporate. The entire management staff at this store does not care about customer service. The only thing they care about is the commission earned from your purchase!
Great experience 👍 Chrissy was friendly, professional and made the experience a very pleasant one.Thanks
David was so awesome and helpful. He was patient and kind ❤️
This piece was delivered on March 4th damaged and missing all four legs. I was told the legs would be ordered and I would receive them in 7 business days. As of today I still have not received anything. I have called the store on multiple occasions with no resolution. I’m disappointed in the level of customer service I have received.
Stan is an amazing salesperson. He answered all our questions and helped us select everything we needed for our new home. I highly recommend Stan and this location.
Our sales person David has great personality easy doing business with him. Will definitely will come back
Great service, patience and salesman ship Will buy again
Everything was good on my visit UNTIL delivery time came (today). My initial review was 5 stars. Due to the circus I have encountered with the delivery process, loss of time away from work (no call from delivery & multiple times given by the call center for an ETA) and no resolution, I am changing my review immediately. There should be a better process. Also, make sure anything that is told to you verbally also is written down on your order. IN RESPONSE TO ASHLEY'S REPLY: I actually still have not received all of my furniture that was ordered. I made a call to the store on yesterday 03/30/2023 & was promised a call back within an hour because the issue needed to be escalated (per the rep I spoke with). However, I never got a call back except to rate my delivery experience which she got an ear full.
Nancy is a very energetic, intelligent salesperson. Very knowledgeable and knows how to please a 👋 customer.
Stan Lee was extremely helpful. Customer service was great overall. Process was quick and easy. Salesman let us browse stress free and did not hound or hassle us into a decision. Thank You Stan!!
Honestly, we had a Fantastic experience at this particular location. Our Salesman, Stan Lee (Stan The Man) was spectacular. The customer service was better than expected. Thank you to the folks at Ashley Furniture for a painless experience.
David was incredibly gracious and helpful.
Mr Lemoine was exceptional. He helped get us everything we wanted with beat deals possible and went beyond to help us out.
Mr Lemoine is the best salesperson in Ashley.
My sales rep David was awesome. He is very knowledgeable of his job and would recommend him to anyone else.
Very knowledgeable with the products.Very hands on and helpful with our wants with new furniture.
Our sales person,StanLee, was extremely helpful finding us the perfect fit for our needs. He was very helpful, knowledgeable and courteous.
Our salesman, David, was fantastic!!!
David was excellent in all area
I am grateful for David and the manager Tiaka, they made our experince easy.
Excellent customer service, alongside a great selection of beautiful furniture at reasonable prices. Fay was a pleasure to communicate with, as well as Moe. They both made my shopping experience pleasurable. Can’t wait to enjoy my new couches.
David was wonderful. He was kind and competent. He made my buying experience very comfortable. Well done!
Everyone was really nice and friendly and helped make this an easy process. Also a bug thanks to David my salesman and the manager Sinclair!!!
David was our customer service representative while shopping at Ashley. I was searching for a new mattress, and have multiple issues. David took me back to the mattress Department and we checked out a couple different mattresses. He asked me a few questions and narrowed down the search. We found, what I hope will be my last mattress that I ever buy. I could not ask for a better more informative individual that knew their job and the particular mattress inside and out. If and when we go back to Ashley to purchase anything again, I hope that David will be there and will be able to assist us in whatever we are looking for. He went above and beyond what is usually expected from a customer service representative. Thank you David for all you did! Great job!
Chrissy was so personable, knowledgeable and all around excellent seller.
Thank you Marie for helping us. She was very helpful to us. And we were able to get what we liked.
Nancy was a great help. She gave us time to look around and answered all of questions
Calvin Harris was very helpful explaining all the details about the Pro adapt hybrid, which made me purchase with him along with the bed.
Stan Lee was a great help to me and my mother on my visit ! Full of energy and great at giving info ! Ill be back ! Thanks Stan!
David was great!! I am going to recommend him to all my friends!! Excellent customer service!!
Just finished shopping for our brand new home with the sales associate Calvin. He was so personable and understanding as we had our toddler with us. He walked us through the entire process and helped us get everything we wanted within our budget.
David was phenomenal when it came to searching for what I needed! Really appreciated the help and we’ll definitely be returning
Sales associate Marie was helpful and friendly! Great staff and beautiful show room!
Marie is the best sales associate very patient and pleasant i will definitely be shopping with her again soon🥰🥰🥰
Nancy was amazing in assisting me as well as Charity the sales manager was very helpful and understanding
Stan Lee Great service!!!
This is my 2nd time making a purchase at the Stonecrest location. Stan Lee was very helpful, patient and gave quality, pressure free customer service. I will definitely return to the Stonecrest location for future purchases.
David was amazing- patient and resourceful as we went all over the store to redecorate an entire spare room.
Great customer service from Stan Lee (Stan the boss). He was verry helpful and understanding of a budget. I will be back soon
Stan Lee better know as Stan the Man, made sure that we were taking care of. He took his time to explain and break everything down so that we know exactly what we were spending. He was patient and funny. He went over and beyond to ensure we were satisfied with our purchase. Ask for Stan the Man on you next visit.
Thanks to Stan Lee (Mr. Marvel) for the great service. He listened to my needs and showed me perfect recliner. I appreciate that he did not try to upsell me and just showed me what would work.
I came into Ashley furniture today looking for a sleeper sofa, and the welcoming greeter, Mr. Stan Lee helped me out tremendously! Stop by and ask for him!
"FROM 5 STARS TO 2 STARS REAL QUICK!" Mr. Stan Lee was doing good until......(read entire review)! Stan welcomed my mom and I as soon as we walked in. He informed us where everything was, as this was the largest store in Georgia (i.e. restrooms, etc), advised us to take a photo of anything we were interested in, hold on to it until he finds us, he then left us alone to shop (no hassle👍🏾). Sure enough he found us, I presented him with my photos. Stan took it from there. Things were good until it came time to purchase. PLEASE, PLEASE, PLEASE check and double check your receipt before you sign anything!!!! Not only did they try to charge me $1800 for a $1300 sofa I purchased, but they also tried to double my delivery fee from $179 to $299. Then tried to challenge me on why it was correct when it wasn't. They ended up having to refund $700 back to me for their error. I left the store and was long gone then I get a phone call from the lady, Tammy, who initially refunded me my money, asking me if I can come back in because my refund had, somehow been voided! 👎🏾 UNACCEPTABLE!!! So, I had to drive allllll the way back down there to get my money refunded to my card again! I will be contacting corporate about this incident! I pray this helps someone! 2 stars 🌟 🌟
David did an excellent job today. He was the ultimate gentleman and was very knowledgeable regarding all of the furniture pieces.
EXCELLENT service and ask for Stan Lee!!!
Great experience! Stan Lee is very knowledgeable and patient. Thank you!!
The sales people went out of their way to make sure my experience was smooth and allowed me to take my time , choose what I wanted with no hassle!
I had a wonderful experience at this store today..David has great customer service skills.
Today I went into your store and Rodney had great customer service and was very helpful
Fay was wonderful. Very kind and helpful.
Lemonion was a great a helpful salesman!!! Awesome experience!!
I came in with limited time to purchase a recliner for my bedroom. Ms. Marie P was attentive, kind, helpful, and she got me in home delivery for free! I would definitely recommend Ashley Home Furniture and Ms. Marie.
They were great lemoine is the goat and Charity helped tremendously
Wonderful experience! Marie P was THE BEST salesperson ever!
Marie was great!
Absolutely great customer service
David has excellent customer service. He made my shopping experience easy.
Stan Lee was great! Knowledgeable and efficient with my purchasing needs.
Stan Lee did an excellent job on explaining the right furniture that would fix in my home by not trying to sell me something that was not going to work in my livings area based on what space I have to work with. He did find a beautiful piece that would work in my living room. Thank you for a job well done.
We had the pleasure of working with Marie Philogene. She assisted us in choosing bedroom furniture and was very knowledgeable about mattress options. She did her best in helping us get the quality we wanted and made sure we got the best price. Thank you!
Stan Lee was super helpful in making my purchase today!
Had the pleasure of working with Ms. Marie and Charity. Very good experience… they both listened to my needs and gave me a good deal.
I had an amazing experience at Ashley’s at Stonecrest. Calvin was very patient and understanding with me and worked very hard to get me what I needed. I’m super appreciative and grateful for him. Charity was also extremely helpful and hardworking and extremely friendly in servicing me. I’m glad that I met them both. Very pleasant experience.
David, was friendly and helpful.
Lemoyne is the greatest salesman ever
Ms. Marie Philogene had excellent customer service..!
Worthless customer service. Furniture was delivered incomplete and missing parts. Phone calls to the store are impossible as they never answer the phone and walk in are a waste of time because there is never anyone there to address your concerns. Call backs will not happen. Very disappointed in this location for service and do not recommend using this location.
I personally have mix feelings about my experience. Without Colett great customer service I would leave with a very bitter taste in my mouth from the experience. However because of her wonderful service I will purchase from Ashley again.
Horrible service, and they know it. But they will lie in a heart beat....
Great customer service
Beautiful showroom, and Marie was a great salesperson. She was welcoming and not pushy about anything. Great and quick experience!
It appears to be a fine store. I was not able to fine what I was looking for.
Lemoine was awesome
Greeted upon entry by David who was very helpful with my buying process. Worked out a great deal that was fair to everyone and walked away with a great quality purchase. Entire staff including store manager Mr. Sinclair were greatly accommodating.
Went to Ashley's today and met Lemonie Covan. Excellent service and he found us the best deals. Hopefully we can get back before the sale is over.
Shopping at Ashley was a pleasant and easy experience. Our sales associate, Stan Lee, greeted us with courtesy and laughter. He allowed us the time to browse without hassle, but was available immediately when we were ready for his assistance. Mr. Lee guided us through the purchasing process and even assisted us with filing a repair claim on a previous purchase. His patience and professionalism made for an excellent experience at Ashley Furniture of Stonecrest.
Marie P. Is a excellent sales person. She was very patience and we were able to get everything we wanted.
I'm trying to get in contact with the store manager! She was suppose to call me back and she hasn't. This was last week! I called on her lunch and another rep took my information. Still haven't heard from her! Can someone assist me? So frustrating! I've been dealing with this issue since Sept 2022 smh
Cheaply made funiture. My experience was very bad I had 3 delivers and all 3 delivers where missing item's to come and find out the item's where on back order and I was never informed and then once I told then to come back to pick up everything they stilled tried to charge me 400.00 for delivery fee when the mishap was on Ashley I wouldn't recommend as they are not willing to satisfy the customer. They tried to offer me a $200.00 gift card it wasn't worth keeping the item's and still had to wait to get it delivered again no thank you.
Your basic big box furniture. It was clean and well laid out. They just lacked anything unique.
David was my salesman and he was amazing in helping me with my purchase.
Chrissy Smith at Stonecrest Ashley Furniture was such a professional salesperson. She went far and beyond her call of duty to help me. If you have more people on your team like her you will have a great team. Thank you so very much again for Ms Smith very professionalism kindness and work ethics. Thank you, Ms. Barnwell
David was awesome very helpful and attentive to all my needs and how I wanted my guest to feel when they come to my home the manager was awesome as well Sinclair was also the girl because whatever David needed Sinclair assisted
Walked around the entire store, while taking a few photos. Even passed by employees who were interacting with one another. Only as I was preparing to leave, did a sales associate finally approach me to ask if someone had greeted me when I came in. She was very nice from that point moving forward. There's no excuse when the store barely had any customers that night.
Stan Lee
My sale rep Chrissy Smith was awesome and on point
Chrissy was very helpful. Great customer service.
Chrissy Has great customer service. Help and was very pleasant!
Stan was a huge help! I found exactly what I was looking for and the process was fast and smooth.
Stan went above and beyond to make my buying decision easy. Very professional, could not ask for a better sales person.
Our sales person (Marie Philogene) was awesome. Very helpful great job in getting the best deal on our Livingroom set. She made our purchase painless. We will be back.
Marie P. was amazing. She provided the best customer service and was there through every step of our purchase. Amazing!
Chrissy was amazing a great sales woman will see when i return very patient and a great interior decorator highly recommend Ask for Chrissy
Stan is excellent. He made my purchase quick, easy and it was a perfect experience.
David, my representative, was exceptionally kind and professional. I have not had such good customer service in a long time.
Stephone was very helpful throughout the entire process! He remained patient and professional and played a major role in my decision. I'm extremely satisfied!
Marie was AMAZING; she went out of her way to help me.
I appreciate the awesome service provided by Marie. She was so patient with me. This was definitely a great experience.
Marie was very pleasant and patient. Excellent customer service and willingness to help you out without any added pressure. Thank you.
Calivin is very professional, knowledgeable about what designs ties together. We came into Ashley's Stonecrest nervous and overwhlmed and we left feeling confident with our choices.
Calvin. very knowledgeable, excellent agent...
Stan Lee #TheMan Really help me out today I'm very picky woman he was patient with me and help out a lot with all my questions.....make sure you ask for Stan the Man☺️
Calvin was totally informative and knowledgeable about the features of a new set of mattress.. Go see him at the Stonecrest location.
Lemoine was a great salesman and flawlessly, quicly executed our customer experience. Thank you!
Stan Lee …..Was halpful…fast …efficient…Tha k you
Le’Moine was execellent he greeted me at the door, was patient and only showed me everything I needed! I was in and out within 30 minutes, perfect since I had the children with me. I will be back thank you !
Chrissy provide Wonderful and Excellent Services TODAY!
Stan Lee very knowledgeable of Ashley’s products and very good sales man!
Stan Lee was my helper today. He was awesome with the service and had us in and out. Thank you!!!
My parents furnished their home with Ashley so it was a must I come back. I walked in with my mom and Ms. Fay greeted us whole heartedly. I told her what I was looking for and she knew exactly where to go. Within an hour my home was furnished with an early delivery date. If you are looking for furniture this is the place to go and make sure you ask for Ms. Fay.
Went to look at a table and chairs for our home at Ashley and Fay MClaurin was very helpful and a joy to work with. She was quick and to the point. I will be back. She was very nice. I want to work with her again.
Calvin had excellent customer service and patience with us as we browsed around to purchase furniture. Explained everything in detail to help aid in our decision making process. Definitely recommend
Went in just looking for furniture, was able to purchase furniture. Had Stan as my trusted salesman very helpful a great salesman.
David was very patient and informative.
Relaxed, informative, knowledgeable! What else do you need ?? A+++
Marie P. Was of great help in finding the right products and really forthcoming in taking care of customers. She went ahead got us substantial discount on our items.
As soon as I entered the door I received such welcoming greetings and fast service. Any concerns or questions voiced were answered, leaving me feeling confident going forward with such a big purchase. I love the quality of furniture and employees here. Will definitely be back and will also recommend anyone looking for furniture. lemoine was great help!!
A great selection of quality affordable furnitures. We loved the informative but pressure free approach of the salesperson.
I honestly do not recommend the Stonecrest location. The front desk workers were not detailed on the whereabouts to pick up my furniture. I waited 38 minutes before my furniture was loaded. I was told that my furniture would be broken down yesterday, yet I get here and it’s still not broken down. They only have one guy working in the warehouse (loading dock). So therefore, I had to help with the furniture. However, I was told it’ll be loaded for me. The loader was very respectful with manors. Overall experience was a 2/10.
The staff was superb. They were extremely friendly, kind, and went above and beyond to make me and my family feel comfortable. Special thanks to David and his manager for sharing his knowledge and using his expertise to make sure I didn't regret my decision. I will definitely be going back for future purchases.
When I arrive at this Store, I was Greeted by this very Sweet Sales Lady (Chrissy). She was the Greatest of the Greatest. She had the Best Customer Service Skills ever. It was wonderful to walk in a place of Business and speak with someone with a smile on her face and very friendly. Keep smiling Chrissy and keep up the Good Work.
Worse experience ever!!!! Lied to been waiting on my furniture just to get it and it’s broken they suck at communicating and I’ve about had it with talking to these folks from India and Phillipines
Amazing customer service, he directed me to exactly what I needed and explained what they were called. Very informative.
Stan Lee was our agent and he was great. Thanks for you help.
Mr. Stan Lee was fabulous with customer service. If anyone decides to visit please ask for Mr.Lee..
Essence, she was just like the magazine. Fantastic and courteous!
Great experience! Essence greeted at the door. Told her what we wanted, she showed us a few options that met our wants. We were in and out in 30 minutes with everything we needed. Thanks!
5 stars for the amazing ESSENCE and her amazing skills … can’t wait for my premium delivery !!
Our salesperson, David, was excellent and very professional. He answered all of our questions and went above and beyond with assisting my sister and I with purchasing a living room set for mom. Great job!!!!
Great customer service Stan Lee ! We love the things we picked out and enjoyed our experience with you all 👏🏾👏🏾
Mr. Stan Lee Was An Awesome, Amazing, Professional And All Together Stand Up Salesman. I Didn’t Feel Force Nor Rushed. Will Definitely Be Back Soon
I had assistance with Fay McLaurin and she was very professional, helpful and patient with my 9 month old and I. Overall, all team members and desk managers (Chris and Keyanna) assisted with my very sleepy baby and made my experience very simple. They became a family in a matter of an hour and a half. I will be back and recommend everyone to see them.
They take good care of their customers good customer service I really like them there I buy my furniture from them all the time
Marie Philogene very helpful and gave quality customer service. She was very patient and informative. Can’t wait to enjoy our new purchase for our son’s room.
Stan lee help me and did a great job!
Stan lee
Lamone Covan was absolutely awesome. Made my shopping experience a pleasant one. Will definitely be seeing him soon for future purchases!
Great customer service from Calvin.
Never received the tables and still have not received a refund. It’s safe to say I will NEVER purchase anything from this company again. It’s been nothing but associates, management, and virtual assistants giving me the run around for months. This is totally unacceptable.
Essence was great!!!!!!
David St Surin, provided awesome service! I knew what I wanted, he walked me through the process and provided more information than I knew I needed. David was friendly and professional at the same time, making the process seamless quick and easy, Not to mention he Also greeted me at the door with a bright smile. Excellent Representative. Thanks David.
I purchased a bed here less than a year ago and have had nothing but problems with it. It’s incredibly cheaply made obviously held together by staples. We’ve had two techs come out saying they can’t fix it and to reach out to the store directly for a credit. I’ve talked to 3 different people at the store and all 3 times I was told someone from corporate would email me about a credit and after a month I still never got that email. I haven’t been able to sleep in my own bed for a month and I would think for a thousand dollar bed it would be built right. The tech that came out to our home and one of the women at the store I spoke to admitted their furniture is cheaply made. For a thousand dollars the bed frame being held together by staples is more than ridiculous. I would never recommend anyone to by any piece of furniture from this company.
I have been to Ashley furniture three times in the past year. Chris, one of the sales managers and the rest of the staff have been nothing short of amazing. I will be going back in about 6 months. The quality of the furniture and the warranties are unmatched in the area. So if you are in the market for new home or patio furniture. I would HIGHLY suggest you go there.
My initial review was one that was excellent but after the poor service I have experienced, I had no choice but to return to this platform to voice my frustrations. My initial delivery date was set for 9/10. A few days before that I received a call from Deshun in the warehouse saying that my King sized mattress priced at $799 was not in stock and that it wouldn’t arrive until 9/9, however, there is a 5 day processing period. I immediately called my salesperson to find out what was going on. Come to find out the mattress wasn’t even in stock when I purchased it. I don’t understand how a store of this magnitude will sell an item that was probably never in stock in the first place. Not only was my mattress being delayed, but the accent chair I purchased was also not in stock. The sales rep, Stan Lee, failed to mention this. I initially left a high review for him, but I am very upset at how everything is being handled, and it all started with him. Along with him not mentioning or explaining himself thoroughly, he forget to include my dining table in my initial order, which lead to me returning to the store to purchase it separately. I was provided a small compensation for this issue so that was a plus. As of today, I received another phone call from Deshun in the warehouse saying that my King sized mattress is not set to arrive in the warehouse until 9/14, and that’s just an ETA. This is inconvenience number 2. So now I had to agree on a partial delivery. I’m going to have everything delivered this Friday except my mattress and an accent chair. I spoke with Rita at this location who provided some compensation on my delivery fee. I am just over this entire experience and if I receive a third phone call saying that my mattress is not in stock, I will be returning to the store to request a full refund! Buyers, please be sure to ask if items are in stock before purchasing! I spent way too much money to not have my services rendered. Do better Ashley Furniture!
Stan Lee
Stan Lee was the best. He showed me my best options, gave me a great deal, and provided optimal service. Great experience. I highly recommend.
STAN LEE was a great advisor. He helped me with everything I needed
STAN LEEE IS THEEEE MANNNNNN!!!! Super kind and patient and efficient
Essence gave great customer service! I came for a mattress I saw online and she showed me an even better one. I will definitely be back to shop with her for furniture.
Great location, safe and excellent customer service.
Mr. Stan Lee, was amazing with helping find the perfect fit. Customer service is out of this world !
Stan Lee was awesome and very attentive to my needs upon arriving at the store and throughout my purchase
Essence was awesome … on the way to the warehouse to pick up my furniture!
I absolutely had the best experience buying my desk for college here. Essence helped me and she has the most sweetest personality ever! She gave me advice on desks and helping me find a lamp that would benefit me. Overall please go visit Essence or anybody who works here you will feel at home!
Stan Lee was an AMAZING salesperson! He really worked with me to get exactly what I needed. Also, they have a wide range of options to chose from and would recommend them to anyone.
I gave 1 star because you can't give less. Customer service here is horrible. This just happened yesterday. Me and my wife always shop around we never make a rush decision. Currently we are looking for a new mattress. When we look, we don't want or require a salesperson, until we know what we want. So we always tell anyone on the staff we are just looking. Ashley Furniture was our last stop, we have purchased from here many times in the past. When we saw what we were looking for (Tempur Pedic) and they had better prices. We started narrowing down which mattress we wanted. When the salesperson that greeted us when we came into the store came into the mattress area, and interrupted me and my wife talking, I told her we were still looking. Then she told my wife, that they don't like people coming in just look without knowing if the want buy or window shop. She just lost a sale. We left and will never return. Purchased one elsewhere.
Essence was for beyond the best!!!!!! Far too often you do not find the type of customer service she provided. Her communication, listening, and warm compassion is a plus.
Essence did very well to guide both me my grandfather.
Essence S. really helped us along each step of the way 😀
Working with Marie made my furniture buying process a breeze!
Stan Lee is the best I have ever had!
I visited Ashley Furniture today and my salesman Lemoine Covan was just amazing. He was very helpful, knowledgeable , and patient with a great sense of humor. He made my shopping experience very comfortable and easy. I will definitely be back again!
Lemoine and Chris we're great
Omg walking this amazing store with essence I found 3 lamps and a take with decor tray . Can’t wait to comeback and buy the the man den loveseat from her . The manager Chris was amazing as well
Essence helped so much with helping me find a bedroom set for college. I really appreciate her help so much.
Essence was amazing ! I can follow her around the store all day
Stephone was wonderful. He allowed us to look around at our own pace and stayed nearby(not hovering) to answer any questions we had. Ask for him when you visit.
Essence was very helpful , poliet courtesy , && friendly . The manager chris was awesome as well.
Essence is amazing! She was very patient and knowledgeable about the mattresses. As a former Ashley employee and salesperson, I don't like to be pushed to purchase. Essence did not try to force me to purchase something so she could make a higher commission. She listened and gave me exactly what I wanted. Go to Ashley at Stonecrest and ask for Essence! Update- It turned out that the information Essence gave me regarding the mattress delivery was not true. I was told that the mattress would be delivered ready to try and if I was not satisfied, I could refuse the delivery and return the mattress. Essence stated that it would be taken out at the warehouse 48 hours before delivery to allow for the mattress to fully inflate.(It's been over 10 years since I worked at Ashley and we didn't have mattresses in a box then). The mattress was rolled in plastic and the delivery driver stated that what Essence told me was not true. I was able to get a refund for the mattress and delivery, but not for the protector that I purchased and received in the store (after calling the corporate office). Although Essence appeared to be knowledgeable, it turns out that she was really lying 🤥. Ask for Harry instead!
This store is massive and the staff is very very nice and helpful. Our salesperson Essence was Theee best. I came one weekend on my own to scout furniture to show my wife, and although she knew I was not purchasing anything she was completely available and helpful the entire time. Came back a week later and she was wonderful and super helpful for our multiple purchases. If you’re looking for helpful service and nice pieces go see Essence or anyone there really.
The associates here are always so very helpful and not pushy at all. I came in and knew what I wanted and Essence ensured I got that and more!! Thanks a million
Will buy my next sofa there
I had an amazing shopping experience with Stan Lee. He was helpful and patient. Not the pushy salesman at all. He found me exactly what I was looking for and answered all my questions
Stephone Clemons - Great customer service every time; Making our shopping experience so fun and easy; Ask for him
Great salesmen, very personal able
Essence was a delight and so patient with us.
Wow my Sales Rep Essence was the best sales Rep I had in awhile. She was amazing, professional, kind, and courteous. Essence was detailed of our orders and went over and beyond to make us happy. There was no rushing on looking for furniture and made suggestions that we were happy with. 10 Star, if it was available. If anyone goes to Ashley Furniture please use her as your sales Rep. Kind Regards, SoZo Foundation
Chrissy was very helpful. I found what I was looking for 10/10
We had the sales rep, Essence, she was lovely. Helped out so much! && Very knowledgeable about their inventory and suggestions. Will gladly return for future purchases.
I received great customer service today from Essence! She was patient and very helpful! I’ll definitely be back to purchase more furniture for my home!
The Sales representative was very patient and kind with us. Excellent service!
The sales representative Mr Calvin Haris was very knowledgeable and informative about the furniture. N
This is the absolute WORST experience that I have ever experienced in my life with purchasing furniture!! The sales person was great; however great stops there. My sectional was delivered severely damages....not once but TWICE! After the second time, we demanded a refund. Ashley takes it upon themselves to automatically send another sectional. Ok we will give them another chance. The 3RD time today the sectional was damaged again!! THREE TIMES!! Ashley's don't have to ever worry about us buying furniture there AGAIN!! This beyond unacceptable!! All we wanted was the sectional we purchased and for it not to look like it was from the back of an alley!! I am angry to the point of no return!!
We came in and ordered many pieces for our newly built home and Essence was amazing! She ran around the store with our large family, and kept the items we loved saved for us to look at later. She was able to help us order many items, pick shipping dates, and find ways to make it all work. She was a great employee and person to help!
Stephone Clemons was a pleasure to work with. He has excellent customer service and was extremely patient while I was deciding. Thank you for everything. Keep up the great work.
I had a wonderful experience with Essence Snow. She was knowledgeable, personable, friendly, and courteous. She really knows what she is doing. She was real helpful throughout the whole mattress buying experience.
Essence was very courteous, professional and knowledgeable of the products. My experience was fast and friendly.
OMG!!!!! Ms.Fay and Christopher helped me with getting my first couch for my first place. Financing is the way to go guys if it’s your first time THANK YOU GUYSSSS
Just returned to Georgia after 27 years... First place I stopped after closing on my house was Ashley. Chris and Marie made me feel like a human and not a number. Family type vibes..... I would go there if you want to feel like a human and not a number . Love this place....
Stephone is an amazing salesperson. I highly recommend him and Ashley Furniture Stonecrest GA location. He provided my mother and I with the best service ever! You won't regret your visit. This store actually had available stock. Yay!!!
Great experience and service. Thank you Essence!
Stan Lee and Stephan were incredible and very knowledgeable! I got exactly what I wanted and didn’t feel like I was getting cheated.
Poor customer service
Harry Joseph started of good. But when me a my wife want to switch up on what we wanted at the last minute. His whole attitude change. He ain't even want to talk to us no more.
Great customer service Harry and Chris at Ashley furniture Lithonia Georgia took care of me I rate them a top 10
Stephane Clemons! So helpful and made me feel comfortable making my first furniture purchase !
Everything I need was there. Calvin made the process of purchasing my furniture stress free. He was awesome!
Mr Stan Lee provided me with excellent customer service he was very informative really nice and funny representative..
Essence was very informative , pleasant and extremely pleasant! Amazing customer service !
The experience was amazing and pressure free!!! Our sales rep Essence was knowledgeable, patient and easy going. My overall experience was more than a 5 star
I purchased the entire Raelyn collection bedroom suite and mattress/box spring set today. Harry and Chris was a pleasure to work with. Was in and out in less than 2 hours. Great customer service!
You have to go see Harry Joseph! Worked out a great deal…he knows the meaning of BUDGET
Stephone Clemons was a great help, he presented himself well and was overall super helpful.
Essence was amazing! She was so patient with me and my husband. We had a great time and she was very helpful walking around the entire store. We came in mainly looking for a bed and got ALL the items we needed for our new home. Thank so much Essence!
Essence had the best customer service
David was wonderful, answered every question on time, I will be happy to refer my friends to him.
Essence was amazing and extremely knowledgeable. She is a true professional and made my visit quick and easy. Give her a raise!!!!
Came into Ashley, already knew what I wanted but wanted to see the items in person. Essence (salesperson) greater me and gave me space to search. Found other items that I liked more than my online search. Essence was able to build my cart, get the delivery date scheduled and take my down payment. Bedroom done ✅ I’ll be back for more!! Great service!!
I came back to change my score from 5 to 2 stars because once you are out the door and the transaction of money has taken place, customer service falls by the wayside. 1st of all, there is no direct way to contact our store of purchase. All the numbers reroute you to some central location, making it impossible to call with concerns. 2nd, we upgraded our delivery from doorstep to full assembly, which unfortunately was not reported to the delivery team. All the numbers we have and use so not provide us with responses, so we are sitting in our home with unusable furniture. This is unacceptable.
Essence was a great salesman!!!!!
Great customer service! Will be back soon to purchase a bedroom set.
Great job
I love this location, everyone's extremely helpful. Calvin was AWESOME.
Mr Stan Lee was an amazing customer service representative, definitely went out his way to serve me and my wife and made us feel welcome, he's who you need to see.
Overall I had a great experience shopping there yesterday! Brianna was so helpful and sweet. The manager on duty (I think his name was Rick) honored all of the online promotions.
I am so appreciative of Calvin and his great customer service and also how knowledgeable and persistent he is. I recommend him to everyone who walks through the door.
Stan Lee excellent salesman patient and very courteous
Sales rep Christian was excellent !!!
Stan Lee and Shaunie were incredible to deal with! We loved working with them in the store!!
Took 5 months to deliver part of my bed set. Wrong items were ordered and delivered to my house and on top of that it was just dropped off in my house after I payed extra for delivery. Spoke with the store manager Chris and he was able to get everything situated for me. Thank you.
I wouldn’t dare shop here at Ashley furniture. When they don’t have the items in stock it takes longer to get the item. Then when you try get a refund it takes them about 8 months give a check and still haven’t received my refund check smh
Christian was great help.
Christian great salesman stone crest location
Awesome customer service ask for Calvin!!!
Listen if you want a wonderful customer service experience at this store ask for Chrissy Smith. She is AWESOME! She is very attentive, professional and nice. She really helps you find what is best for you without trying to push items on you. She is a top sales person in my book. I will be sending all my folks to her.
Very good customer service!! CHRISTIAN was extremely nice and helpful!
Christian was very helpful and professional, he gave me all the details and benefits to make my purchase great.
Calvin was great!
I had a great experience and found the sofa I wanted essence was amazing. Thanks for the assistance. Lisa
Stephone was nice enough to open doors 10 minutes early when he saw my mother-in-law and I waiting outside. He was extremely helpful and knowledgeable. We walked away with amazing furniture at a great price! Ask for Stephone! He makes magic happen! Going back next week for another piece. Ashley Furniture never dissapoints!
Stephone Clemons is a great salesperson. Very kind and helpful!
Stan Lee .. Excellent Customer Service.. Will be a returning customer..
Stan Lee is super patient, kind and customer oriented. He's very professional and an upcoming comedian. Thanks Stan!
Christian was excellent. He had great customer service and he was very knowledgeable.
Stan lee was awesome, I almost walked away but with his swift conversation I’m walking out with the sectional I LOVE!!
Ashley store in Lithonia is so AWESOME! I walked in Christian greeted me with Excellent customer service.. I came for a dining room set.. Christian wakes around with me showed me all the deals that were available. I left out with that along with a living room and bedroom set!! He is so AWESOME! If you visit Ashley go to Christian..he’s the BOMB!! The best thing was he took his time with me..THANKS CHRISTIAN!!!
Fay was awesome!
Working with Chrissy at the Stonecrest location was wonderful! I was able to shop with her regular check ins and no added pressure. Found what I wanted to refurnish my family room.
Colett Hamilton made my experience a great one. I will be back for another great shopping experience.
Stan Lee provided me exceptional service and dropped a few nuggets in the process which proved very helpful in setting up my new business.
Ask for Stan Lee !
On March 27th my husband and I found the sofa we wanted and informed Christian who had greeted us. I needed to check the measurements at home and told Christian I'd be back the next day especially since the item was in stock and could be delivered that Thursday. He asked if we’d be interested in a payment plan, which we were not as we were able to pay in full for our purchase. I came back the next day and told Christian we’d like to proceed and even browsed for more items. Christian and I chatted about how slow his day had been and as I completed my order I stated, “I hope this purchase made your slow day worth it.” He agreed it did and made sure to tell me if I had any questions or concerns that it would be best to call the store or come by in person and not call customer service for quicker assistance. He also stated that I could cancel the order any time prior to delivery, but once the item was delivered there was no way to cancel. Seems very fair to me! Less than 24 hrs later they were having a “Spring Sale” with an additional 10% off. I called the store to get the price match. I held for so long that apparently the line went to corporate customer service. Arshiana was the rep and I told her about the price change, she immediately placed me on hold and called the store to have them update the price and issue a return. She issued a case number and said I should receive an email momentarily from the store customer service. She also stated that if I wanted my refund quicker it would be best to go into the store. I received the email Arhsiana mentioned the next day from Rhea with a different case number referenced and stating that the refund could take 3-10 business days but may come sooner. However, she also stated if I would like to expedite this process to bring the original form of payment to the store and they could process it right way. After hearing Christian, Arshiana, and Rhea state that it would be best to come in the store for quicker service and there being two different case numbers, I decided to make that ride again on the Wednesday before the sofa was delivered. I believe the young lady that assisted me was Jamila. Sitting next to her was Rhea who agreed she’d emailed me earlier. However, another woman who looked to be a little older than them sat behind them munching on something and said to them I couldn’t get the price match until Saturday. They then stated the same thing to me as if I couldn’t hear their conversation. Well, that didn’t make any sense to me, and I asked why Rhea’s email stated to come in the store for expedited service. The older of the three said that’s what would have to happen, and I’d have to wait until after delivery. Once again, that didn’t make sense, so I asked for a complete refund. I’d prefer my two thousand plus over the two hundred if these are the issues I’m going to have. She said that was fine and instructed the young lady to process it. In my opinion she informed them of this because she thought I was on the payment/finance plan. In their words, this would be a “hit” to Christian, so the older of the three called Christian over but went and met him to discuss. Less than five minutes later she was back and once again directing the young ladies like I could not hear their conversation. Christian apparently instructed her to do the price change and give me an additional $100 off. Jamila reiterated that statement and I declined. I don’t understand how something that could not be done less than five minutes prior could now be done with an additional discount. The lack of customer service and assumption made me not want to do business in the store. Christian never came over to greet me again and walked past me twice while they completed the return. I can say Jamila was kind while speaking but the young lady with the faux dreads and light eyes started this issue and Christian solidified it for me. Poor customer service caused the issue but I was able to order my sofa online for $500 less than in the store.
During my visit with my family Christian made it a breeze we didn’t feel pressured what so ever even tho this was a big purchase I definitely recommend Ashley home store and Christian as an assistant.
Essence was amazing ! She was a big help with furnishing my new home
Stan Lee was hilarious but also extremely helpful and attentive. He had me sold when I entered the building. His knowledge of the furniture was unmatched. Thank you Stan Lee!!!!!
Great customer service.
Disappointment is the best word to describe my experience. The Sales Agent was amazing. Unfortunately, he couldn't complete the sales transaction. Made a purchase in February and was told that delivery would be in 2 weeks, the 1st weekend in March. The last thing we were told was that delivery would be in May. Needless to say we canceled the order. I don't think that I will be shopping there anytime soon.
Poor excuse for customer service. Some short kind of heavy set lady with braids down her back gonna walk past me and say she don't know what I'm doing there. For one Im a customer and number two I am there to look at and or purchase furniture. She needs to keep her negative comments to her self. I could have been corporate and or just had a bad day and for her to say that just made my day bad and made my experience horrible. Hopefully management can speak with her about not being rude to customers that walk in. Are you kidding me?!?!. I see why people shop online but at this point I'm not dealing with this company at all period point blank.
Great experience thanks Marie and Chris for everything! Will definitely go back, very professional. The process was smooth and welcoming.
Nice furniture, lots to choose from and sales assistant was very helpful.
Expensive for the quality. Stock is a real issue, as most items I was looking at were about 4 to 8 weeks out at the earliest. Staff is helpful, but not essential as they aren't really trained as designers.
Very good customer service there Stan Lee was very helpful and got me what I wanted will return! Everyone there was so nice great team at Ashley Furniture ☺️
Chrissy at Ashely in Stonecrest is amazing. Her customer service is excellent. It was a pleasure to have her as my salesperson.
Chris was great in helping me find a sofa. She listened to what I was looking for and found the perfect sofa!
Ashley's always has nice quality furniture.
It was ok. A lot has changed since the pandemic
Customer service is good to a certain extent. All they worry about in the store is about getting your money and then have you waiting for your items over month and don't even call you to update you. They provide with all this dream about it going to look beautiful once it arrive to your house but don't understand the inconvenience to the customer. Communication plays a big part of customer service but the store doesn't see that is important. I have also learn when they have your items schedule to deliver on a certain date and if someone else has a date before your. Ashley Furniture will pull from your order to fulfill that order and put your order and back order and just continue to tell you sorry and not understand that they are putting in awkward situation after they Ashley Furniture told you that your item is in stock and we have it schedule for delivery. They basically dont care about the customer. It is basically first come, first serve. Your date is earlier than someone else date then your items is gone with no update to your order until you realize that the date you was inform has pass. Poor customer service. And all they constantly say is sorry like that change anything
Stan Lee was an excellent salesperson. He was very welcoming and a go getter. I walked in wanting only two items buy was blessed with 5 ir more items which was all in my favor. He us the Best!
I first arrived at the store 3 minutes before closing as the store hours were changed due to the holiday. The sales rep did not refuse to let me in. Stephon was professional and patient walking me through the store. I returned the following day and made my purchase. Again Stephon helped and even sketched out my room design to help me in the selection process. I can’t wait for my sectional to arrive. I HIGHLY recommend this location and speak to Stephon. You will be glad you did, I know I am
Staff helped us find the right sofa after going to 5 other furniture stores. Reasonable prices and extended warranty available to be added. Pretty easy transaction
This my third purchase and each time I have been taken advantage of..first I bought mattress, I was approved for &2,000. The only mattress she showed me was $2,000., I asked about the advertised sale ones and was told “you don’t wanna see those.. 2nd time pretty much the same scenario.. now this third purchase was for bedroom set for my 11 year old grandson..the bed was on sale for $449.00 and the mattress was $599.00, after taxes, she quoted me a price of $2800.00 luckily my daughter was with me and called her out.. she had overcharged me by a thousand dollars 💵
I used to love Ashley’s, but the Stonecrest location is by far the worst. I will never shop at Ashley’s again do the horrible customer service and the extreme delay with my order. Not only was my order delayed, they shipped 2 different orders out to me wrong. They also told told me my order was in the warehouse and I still have no order since August. They kept saying it would be delivered out next week and it’s been about 10 weekend since so I just canceled my whole order. I refused to me treated with disrespect. NEVER AGAIN.
Ordered a chair and a mattress base and delivery service was horrible.....they rescheduled once and then when they tried to give me a new date that I couldn't make they wanted to charge me....if that wasn't bad enough the phone rep was horrible she didn't care at all...she should not be on the phones for this company because she is not professional or helpful....
Customer service goes a long way with me!! From the moment that I walked into the store Christian (Sales associate) greet was very warm and welcoming. I was having a conversation with my son about furniture and Chris (the manger) stepped in as well to give his expertise. Between the two they made sure I received everything I needed and then some on top of receiving a discount for being a nurse 👩🏾⚕️. I live 5 mins away from an Ashley’s store here in Snellville but the customer service that I received at the StoneCrest branch will keep me driving 20 mins in the opposite direction. 🙌🏾 Thank you both for all that you do! 🙏🏾
Great experience found what I needed good price also. Very nice sales person. Thank you
Worst furniture buying experience Ive ever had. Entire staff was incompetent and dishonest with their sales practices . Additionally they wouldnt refund my money after delivering cracked furniture. I will buy furniture from Walmart before ever met her in this store again
We were greeted warmly at the front door and given individualized attention throughout the tour. We found exactly what we wanted. It was in stock and can be delivered within our time frame.
Great experience at Ashley’s Home store In stone Crest. Nice selection of furniture and Accessories.My salesperson Stephon was knowledgeable, helpful and professional giving great suggestions while being very patient. He explained everything and made the process easy and efficient. Chris the manger was also very helpful. I'm very happy with my purchase and experience at this store.
Dealing with this location and company as a whole has been pure hell! No one knows what they’re doing or what they’re store policy is. The store is literally ran by a big group of incompetent people. I paid for a couch that I never received, it took over a month to receive my refund in whole. I had to visit the location several times and call millions of times begging for answers. Every time I spoke with them I was told something different. I was constantly inconvenienced and given the run around. I have never experienced anything like this when dealing with an established company. When I’d call trying to figure out what’s going on they’d have an attitude as if I’m bothering them. I very rarely take time to criticize anything or anyone however because my experience was so horrible I will be going above and beyond to expose the awful treatment. Just don’t even waste your time !
They have some good deals, be sure to do your research though. Online and store have separate prices and they claim not to be aware of... and they price match
Service was great. Collet I think that was her name was a great representative.
I wait several months for this piece and It came with dents , scratches, the delivery guy didn’t put the handles and the door is falling down , not fair
The service provided are TERRIBLE! I ordered furniture at the beginning of August 2021, and keep getting push back dates of the delivery. It is now end of October 2021 and my delivery dates has change more times than I can count; now its January 2022. I believe my ordered item are sold to first come cash buyers which pushes my items back for re-order. Ashley's DO NOT provided communication and the stores DOES NOT answer their phone. I would have to go to the store just find out what is going on with my order. When you call Ashley Store at Stonecrest, the call goes to Ashley's Call Center and they don't half of what is going on. NO more Ashley for me!!!
Terrible sale prices! Not impressed by their furniture selections.
We had a very wonderful experience. The salesman that helped us made it possible for us to shop. My wife has trouble walking so he gave us a wheelchair. He was curtious and very informative. And he helped us find the right chair that we needed.
Horrible customer service.
We worked with Nakira who was just incredible - had a few items we were looking to purchase and received an amazing deal in our bundle. 10/10 would come back
Overall solid experience, my rep Stephone was professional and efficient and ensured that all of my needs were met.
Beautiful furniture
Multiple delays despite comfirming availability and delivery date at time on purchase. still no furniture. Poor customer service. No one answers the phone. 30 minute wait for customer service.
My purchasing experience with Justin was amazing, Justin was beyond helpful and extremely attentive to customer needs. Justin demonstrated excellent customer service skills!!!
The delivery was great, but they sent the wrong merchandise!
Great sales associates. Selection seems to be limited.
Bad experience at this location. From the sales associate, Chrissy, to the manager, Bre Waddell, to the delivery drivers incorrectly installing my sectional and having to wait over a month to get it resolved.. just all around horrible customer service. If you have to go into this store, I would suggest just browsing and purchasing what you like online.
My family I were looking for the perfect sectional and our Sales Associate Ms Smith was so helpful. We had a great experience.
I had a great experience with sale woman Marie, her service was professional and knowledgeable about the items I wanted to purchase, she made me and feel great about our purchase, then a friend of mine purchase a new bed and also was happy with her. Now the delivery was horrible, the movers unpacked the cargo boxes with wood on the boxes, inside my home not outdoors like I know they where train to do and damage my livingroom floors plus had all the debree, with sweat on the floor for me to clean up. the workers wouldn't assemble my hard ware on my dresser or my bench, one worker was sweating like pouring water on my floors and stairs, it was difficult for me to do all that cleaning at my age. One worker said that they except tips and when I sad I wasn't aware of tips that I didn't have cash he said he except cash app or credit card. I did reported this to Ashley store and corporate office today still waiting for someone to call me. My friend also had horrible experience with the delivery but she didn't want to fight. Ashley should retrained driver's on their duties when they delivery furniture to customers home.
Mr. J.Williams Was The Upmost professional Person I Have Talk With In Some Time While Shopping..He Made Us Feel So Relaxed As We Tried To Reach A Decision.. Ashley Has Nice Furniture! But, Customer Service Make It Even Better To Shop.. Thanks Mr Williams For A Great Experience..
This visit was smooth. The employees were helpful. Although order placed beginning of April is still unavailable
The most amazing Furniture experience since I've been here in Georgia. I did not find what I was looking for but I will definitely be back cuz there's way more to get.
If I could give 0 stars I would. BUYER BEWARE!!! I have been calling the Lithonia store for several days and no one EVER answers the phone. I purchased furniture in June that I still have not received after two different delivery dates have been promised to me. If I can't get anyone to respond back to me I'm going to the BBB. This is ridiculous. You have my money but refuse to provide even the most basic customer service. I am thoroughly disappointed with my experience. Once I get my refund issue you can guarantee I will NEVER shop here again!
very nice and friendly staff. Stan Lee was very patient with us and did everything he could to make sure that our needs were met.
Calvin was a great sales rep! Answered all questions and was very pleasant, courteous and professional. I found what I wanted in less than an hour and the experience was great. I would shop at this location anytime
Nice doing business with them
Large selection of merchandise. The staff was very helpful and friendly
I LOVE this place!!! They have great furniture at great prices!!! Delivery was seamlessly and the drivers went the Xtra mile!!!
Calvin took very good care of us today! All of the employees at the Stonecrest location were nice as well. Calvin took his time and broke down all details in our order from the couch to the delivery. We love our Kestrel couch! It’s so comfortable! I will definitely come back to this location to get more furniture pieces soon!
This is my second & third purchase at this location. Staff is friendly. Not pushy at all! I really enjoyed the service. I wasn't forced to buy anything out of my budget. They were respectable and listened to what I wanted. All together I have purchased a Sectional, 2 beds, a mattress and box spring. I have had 2 different sales associates and each time I was pleased with the service.
I was waited on by a lovely woman named Marie, who greeted me at the door. I knew what I was looking for, so she took me directly to it. She answered all of my questions and made to sale simple and quick. Would definitely go back if I needed anything else.
The sales person chrissy was very unprofessional. In the middle of me selecting my purchases she left me to go take care of other customers. When I finally went to pay for my stuff she logged out of my transaction to take care of another customer before finishing up with me. On top of that she was very dishonest by adding warranties to my purchase without giving me the option.
Exceptional customer service.. From the time I entered the store.. Ms. Marie is so so pleasant. Artimus was awesome!! Both of them I’d give 100 stars if I could. No pressure in making a purchase. Very welcoming and helpful!! I am beyond satisfied and pleased with my purchase and service!!
My recent purchase at Ashley Homestore has been an extremely frustrating experience. I purchased a dining set, coffe table and 2 end tables on March 17, 2021. 1. The company confirmed my delivery date 3 times and each time did not show up and did not reach out to me with any update. Each time i spoke with a customer rep they would appologize and state "not sure why we keep doing this to our customers ". They even acknowledge the unorganized, unprofessional and indifferent manner Ashley treats its customers. The delivery was going to a second home 2 and a half hours away so each time my wife or I wasted several hours because we choose the wrong furniture company. 2. Finally fed up. I cancelled my dining room furniture and asked if I could just pick up my tables from the warehouse myself. The Shorecrest store reps gave me instructions to pick up the tables. The instructions asked that you call prior to arriving. Of course no one answered the warehouse phone. When I arrived at the warehouse, I'm approached by a security guard who says "they're moving the warehouse" and you wont be able to pick up at the new warehouse for another 3 weeks!! 3. I also want to mention that during this whole episode, i constantly got emails asking if i wanted to move my delivery. The email would ask me to choose an available delivery day but showed that no new dates were available. Had I not gone through this, I would not have believed a presumably reputable company like Ashley could be so insanely horrible with its procedures and customer care. If i could give negative 10 stars I would. Please get your stuff together. Don't make customers suffer like this!!
The staff is very friendly. I would recommend them to anyone.
Rep was a little all over the place but other then that they very friendly
Pretty good customer service! Mr. Quick is a cool guy.
You had to Wait a month or more to get your delivery
A down right nightmare. This review is not for the Stonecrest location but for the customer service over the ph. I purchase my counter top table during the peek of COVID 19 May 2020. There was a crack that I notice and I reached out for a tech to come to the home. It appears that the over the phone rep merged my info with another customer. I waited for hours for the tech to come to my home and he finally did. He stated that he called but no one answered but still came. Glad he did, bc the number he was given does not belong to me but the other customer. He stated that he was going to put in a request for a replacement. That never happen, I went to the store and they directed me back to the call center. I have spoke with more than 5 reps and still no resolution. They still have my address and contact # merge with a customer who lives 60 miles away from my location. Was informed a tech would come out on 6/9 that never happened. Then was told that a tech would be out 6/18 and will contact me prior to coming out. I asked to confirm the contact info and yet again there was the WRONG INFO. HOW MANY TIMES DOES SOMEONE HAVE TO SAY THAT IS NOT MY INFO. I JUST WANT MY TABLE FIXED. Update 7/1/21- A technician finally came out to my home last Friday. He stated that my table has to be replaced and that I should hear from someone to schedule a replacement. If I do not hear from someone to call the store or customer service. I waited till today to make sure that the tech notes were in the system. I have been trying to speak to someone and I have been hung up on 2 times, placed on hold and transferred to complete a survey on my cst svc experience. Again this has been a nightmare. The fact someone from Ashley Furniture left a comment on my review but failed to help resolve my issue speaks volumes. Issue still not resolved!!!!!
My sales rep Faye was amazing and very patient in helping my boyfriend and I get our dream bed!
The customer service here is hands down the worst! I am having the hardest time with the delivery date and no one EVER answers the phone at the store! It always transfers you to some customer service line which will not help you at all!! I wish there was someone that I could speak with that can help me but for now, I will never shop there again, and I will not recommend ANYONE to shop there either!!
This particular store is unprofessional and untrustworthy. I made a purchase on the 28th with Drew (after walking around for more than 30 mins without even a greeting from anyone else). Unfortunately, I had to cancel on May 9th (did that with an online agent, because I live far from the store), because my living situation fell through. They didn’t actually cancel my order until May 12th, which I found out through another online agent I contacted on May 15th (because still no refund or communication). Then reached out to another online agent on May 23rd, she was no help at all, said if I wanted anything to be done, I needed to contact the store (but oh wait, I thought it was already canceled). Anyway.. I finally get in touch with the store, May 24th, and after calling 10 times back to back.. someone finally picks up. She told me she would send a refund request and that I’d be refunded in 5-7 business (I’ve heard this about 3 times now by 3 different people). I’m tired of dealing with them at this point. So I reported fraud, because you’re holding 7k of my money and I have no product and I’ve communicated several times that I needed to cancel. Just want to let you guys know.. you don’t want to make this legal. Do not shop with this store or this company.. it’s all about one thing in the end for them, getting your money. Disgusted.
My shopping experience with the Ashley HomeStore in the Stonecrest Mall Area was EXCEPTIONAL!! I'm not big with online shopping and like to see things in person before I purchase them. Even in the store I was offered GREAT SAVINGS!! The Customer Service at this location was WONDERFUL!! My sales rep, Calvin Harris, was PHENOMENAL!! He was patient, took time to work with me, and did not bounce between other customers while I was making decisions and purchasing items. I shopped years ago at Ashley HomeStore in the Southlake Area and it was a good experience. So I decided to return and went to the store closest to me. I am glad I did. My next furniture shopping experience will be with Ashley HomeStore.
Could not get help. Store short staffed. Went to Rooms to Go. Got help and spent $3k. Do better Asley Furniture
Purchased went smooth
Great service, great Memorial Day sale. I purchased a sectional and other home decor items.
My sales person Chrissy Smith was a great sales person and who I would want to deal with every time I come to Ashley’s.
The buying experience was easy, painless, and quick. The staff that manned the phones were a joy to work with and very knowledgeable. I would give them ten stars.
Stan Lee was very helpful, he went out of his way to make my Mother’s Day special and my first purchase with Ashley Furniture one I can never forget! Give that man a raise! 🙏🏽💙
Thanks for an awesome experience Ashley homestore. My elderly grandfather loves his new seat.
Management was very nice after an associate charged me for an item other than what we discussed for an amount higher than what he quoted. However, after long hour of refund, credit, refund, change to the correct item, then finally getting it right at a store rate, I felt I should have received more of a discount for the entire fiasco over a singe queen hybrid mattress. I never should have had to sit and wait and wait for so long without some sort of additional compensation.
Have to wait to long on my furniture Rugs are to high Sales rep was great STILL I AM NOT HAPPY THAT I HAVE TO WAIT SO LONG FOR DELIVERY
People nice and helpful, but decided on Havertys for better quality furniture.
Omg excellent trip to the furniture store today every was nice Stan Lee was patient and worked hard to please me and make sure I got value as well. Can't wait to get my King in my house. Happy customer
Friendly helpful nice furniture
Excellent service!
Bre Waddell is so unprofessional , I will be calling corporate on her. I had a situation where at this location, someone gave away my furniture to another customer and I ask what happened . Bree handle the situation horrible . Her body language and demeanor was uncaring, unapologetic and offensive . I can’t believe that she is a manager and she needs more training .
THE ONLY REASON I AM GIVING ONE STAR IS SO THAT I CAN POST THIS REVIEW !WILL NEVER BUY ANYTHING FROM ASHLEY EVER AGAIN!!!!! THE CUSTOMER SERVICE IS BEYOND HORRIBLE!!!!!!!!!!! ME AND MY MOTHER MADE A PURHCASE BACK IN JANUARY ... SPENDING WELL OVER 2,000 WITH THIS STORE . WE RECIEVED A DELIERY DATE OF THAT FOLLWING MONDAY . I TOOK OFF WORK WAITED ALL DAY FOR THE DELIVERY, ONLY TO BE TOLD THAT ALLL OF OUR ITEMS WERE ON BACK ORDER AND WOUD NOT BE DELIVERED UNTI MARCH!!!!!!!!!!! MARCH CAME... WE WERE GIVEN A SECOND DELIVERY DATE OF MARCH 23. THIS TIME MY MOTHERR TOOK OFF..... WAITED ALL DAY AND AGAIN NO DELIVERY ... SHE CALLED , WAS PLACE ON HOLD FOR A HOUR AND WS TOLD THEY ATTEMPTED TO DELVER BUT NO ONE ASNWERED THE PHONE . UPON INVESTIGATION THEY HAD ENTERED THE WRONG TELEPHONE NUMBER . AT THIS POINT MY MOTHER WAS OUTRAGED AND CANCELD HER ORDER AND REQUSTED A REFUND. I UNFORTUENTLY HAD ALREADY GIVEN MU BED ROOM SET AWAY AND HAD NO CHOICE TO BE AT THE MERCY OF THEIR INCOMPETENCE . I WENT INTO TH STORE TO SPEAK WITH A MANAGER AND WAS TOLD FOR A THIRD TIME THAT MY ITEMS WOULD BE DELIVERED IN APRIL 2ND !!!!! I TOKK OFF WORK AMD FOR THE THRID TIME NO DELIVERY ... I THEN CONTACTED COOPERATE OFFICE AND WAS TOLD SOMEONE WOULD CALL ME BACK ABOUT ME DELIVERY . NEELDEES TO SAY NO ONE FROM THEIR COOPERATE OFFICE NEVER CALLED ME BACK AND I DIDN NOT RECIVE MY BED ROOM SET UNIT APRL 3RD . AGAIN, I WIL NEVER BUY ANTHING ELSE FROM HERE AND WOULD NOT RECOMMEND ANY ONE ELSE DID DO SO EITHER. ONE OF THE MOST AGGRIVATING AND UNRPOFESSIONAL EXPERIENCE OF MY LIFE !!!!!!! RUN AWAY FROM THIS STORE!!!!!!!!
Went to this store to purchase the Realyn Collection upholstered set. Was in love with this set. Bought it, was delivered 2 days later. Later that night I realized the bottom drawer was broken and would not open. Called customer service and they ordered a part. Few hours later realized a gash on the side of the chest dressor. Within a few hours of having the furniture my son has busted both his thighs on the ends of the footboard., about 20 mins later I did the same thing. 4 days of having this furniture my thighs look like I have been beaten and so sore from Bumping into them. All the drawers pop back open after closing them even when u shut them firmly.. This is a constant reminder of what a huge mistake this purchase was.We will be buying fromThis store again
Stan Lee was our in store sales associate......he was awesome. He was very professional, patient and knowledgeable. Great job Stan!
Excellent shopping experience!My salesman greated us and the door, let us look around and was helpful when we made a decision. He didn't follow us around, just let us enjoy our shopping experience.
Ashley Furniture is horrible and it's customer service is even worse! You can never speak to a live representative, and your delivery date is just that....a date! Meaning you may or may not receive your items on the said date. Horrible in all aspects! I will never shop there company again! Zero stars for me, but because I cant submit this form...I was forced to give 1
I had Shanu as a sales rep. He was very professional and plan on recommending all of my friends and family to him. He was very courteous of my time, respectful of my wife and truly made us feel at home. Few weeks ago I went to the competitors and I didnt feel the feelings I felt at Ashley. Shanu is a blessing to Ashley was a great blessing to us as well. Thank you Ashley!
Update 4/1/2020: issue first reported to Ashley over 2 months ago finally resolved with replacement item sent to me. Status from 3/27. From this issue reported almost 3 months ago, Ashley sent a technician to my home and they verified what you see in the picture that the product is indeed damaged. Then he left. Still unresolved with damaged furniture still at my home. Full Review: I’ve ordered a few items from Ashley and honestly I don’t know why I keep giving this store the benefit of the doubt because this is my second bad experience with receiving damaged merchandise. Well that stops now! My most recent purchase was for a bench to go at the foot of my bed. Loved it in store, but when it was delivered to my home, it was damaged. You can see in the pictures that I didn’t even take the item out of the box after noticing the wood being split. Well it’s been over 3 weeks since I’ve reported this issue to Ashley and they still haven’t replaced the item. I’ve visited the store twice and made 3 phone calls including one to corporate and still no resolution. Obviously they have permanently lost my business since I am stuck with an item that I can’t even use. Horrible customer service! I get having an issue from time to time - no company will be perfect, but Ashley fails because of them not making the situation right. So buyers beware!
Don’t pick up the phone when calling waited over an hour how y’all expect to make business if you don’t pick up the phone
Good Services
Beautiful 😍 Wonderful Staff.
Terrible experience with their delivery windows and having our order be delayed by 8 weeks when we were told in store they in stock. Now waiting 2 months for them to process a refund of over $1500 and I've called 5 times now to be told the same thing that it's pending. Will never buy from or do business with Ashley ever again. Don't spend a dime here.
Good deals
Let start out by saying that I never thought I would come back to Ashley’s furniture at Stonecrest after a previous horrible experience. We really needed to upgrade the mattresses in our Master Bedroom, so my husband said let’s stop by and see what we like before we make a purchase online. We enter the building and Stan Lee greeted us with a level of sincerity that was somewhat pleasing. So pleasing that I didn’t realize that he followed us to the mattress showroom. He asked a few questions and before I knew it, he helped us make a decision. We went up front to checkout with Shauntae and the service was synonymous. I offer my appreciation to the manager of this team and hope you celebrate the greatness in your building every day. Mr. and Mrs. Christopher Moore
Miss. Christy is an excellent sales person . She thorough knows her job and how to make sure that the customers understand every aspect on how the financing process works in purchasing furniture.
Took them 4 months to get my order right
Product was ok...but very unreliable delivery. Bought a bed and mattress bed was delivered late without the mattress. Ended up having to cancel mattress order. Very disappointed.
On Friday 01/15/2021 I decided to visit this store to make a purchase or finance furniture. I ended up financing a mattress with a plan to pay 90 days same as cash. During the verification process the individual looked at my ID and suggested that I update it... I then retorted that during the time I took that photo I was a nursing student and sleep was 0 to none... I offered to show additional ID however it was stated me that it was not required (very telling). After checking out and rendering a partial payment I was given my delivery date and sent on my way. At approx 06:30pm I received an email from the sales associate (Stanley Lee) stating that before my delivery was placed on hold as I needed to have an updated ID with a matching picture (this indicated to me that they were insinuating that I stole someone else’s Identification). As I called the location they informed me that they conveniently just got a new system that requires further ID. I chose to reply to the email with pictures of my name badges etc indicating that I am who I say I am. What I did not notice at the time that something personal in the picture that belongs to my boyfriend was in the picture partially. The very next day I made my way back to the store to provide every last item that they needed for the conveniently new ID system they received. At the door the sales associate (Stanley Lee) informed me that the delivery was still on after he showed his boss the information I sent. I then informed him that I wanted to be sure to provide all my information as they were attempting to accuse me of identify theft. He then replied and stated that I must admit I look like an old man in that picture which confirmed my suspicion that I was being discriminated against disrespected to the highest power as other shoppers could over hear him. Once we reached the verification section he stated to the young lady “I was telling him that he looked like an old man in that license picture”. He then looked at me and pulled up the email where I replied and zoomed in on the personal item in the picture (all the shoppers and everyone else around could see this). He also stated to me Everyone was talking about it and discussing it. I then just gave them the information they needed and got out of there as I had never been so humiliated, disrespected and embarrassed in my 31 years of living. What makes it even worse is that we are the same race! I pray that you all do not have this same or a similar experience with this establishment.
Love the quality and selection of furniture.
I received my bedroom set damaged and the mattress was damaged. The delivery person called and we set appointment. On day of appointment, no one showed up and when I called I was told they rescheduled appointment. I would have been nice to know. Ashley need a follow up call or the sales person need a courtesy call. Update: a rep finally came to my home. He said the set up of my bedroom set was poorly done, he semi fixed the damaged head board and basically said I am s**t out of look with the damaged mattress. Shame on you Ashley Furniture Lithonia location
Amazing customer service and furniture
Nice
I will never order from this store again. I have been waiting for a refund to post to my account since I received a phone call saying my order was canceled on November 21. I canceled the order before then and I finally received the call on the 21st. I came in person to the store on the 29th and was told that the order was officially canceled then. After still not receiving the refund, I called customer service the week before last and they said it was officially processed Dec. 3 and that I could expect the refund by the 14th at the latest. Here is it Dec. 15 and I still have not received the refund. It has been nearly a month when it was supposed to be 5-7 business days. Calling to get in touch with the store is nearly impossible. Each time I call, I am routed to the national customer service line because the store never answered. I love Ashley Furniture, but now I see that I cannot order from the StoneCrest location again.
Do NOT buy anything from here! It is a scam!!!! I bought 2 mattresses and a bed frame, the order came 3 weeks after when it was suppose to come! They didn’t give me a receipt and when my bill came, the total on the bill was higher than the total! Overall, a horrible experience and never coming back
Stan Lee was an AMAZING salesman! He helped me find the perfect dining room set. He’s a miracle worker! Go see him!
Stan Lee was my superhero today! Very professional, he was informative, and gave excellent customer service. Ask for him by name!!
Absolutely amazing service from Stan Lee. Very knowledgeable and committed! Thanks Stonecrest Ashley’s!!!
Love it, love it, love it. Forgive me if I've forgotten your name. I'm thinking Chrissy, or Chassy. The young lady was very very helpful and patient. My store was American Signature Furniture but not anymore. Thanks again for your excellent service.
I went to Ashley with a friend she was approved for in store second level credit I didn't like the process but to each his own.
Sales price is good
The worst furniture buying experience l ever had in my life & I'm 60 years old!!! I purchased a TV console & sofa. When they delivered the items, 1 of the legs on the TV console somehow got broken. When l reported it, their response to me was that I broke it... l haven't shopped there since & never will!!!
Broad selection, great sales & awesome customer service!
Came to buy furniture and first greeted by a man who identified himself as not a pushy salesman. Yet he was. In the fist 2 minutes I receveied insulting comments because I didn't want to give my name. I have no idea how this store has any good reviews other than they pay for them.
Low quality high prices
This is the worst furniture store, I wanted to give a minis 0, But it will not allow. They tell you anything to get your money, They have no clue of when your furniture will be delivered, I was texting on line, Suddenly the customer service rep, just stop texting. I called, No one ever picked up. But I will be going inside the store for my refund. Customer service is the worst.
Very sorry Management and Customer Service especially at Stonecrest 🤨🤨..
This company is horrible the customer service is the worst you have to call over and over before you get someone and when you do either they hang up or tell you that your furniture will be arriving one time waiting they don’t show up when you call they make promises you get the same out come you have to call over and over to receive your furniture. The customer service be telling you something on the phone but put nothing in the notes they lie to customer I would advise not to buy from them
Lemoine went above and beyond in giving me the best deals.
I'm so upset 😡 I came in last week and picked out my bedroom set which they said was In stock and would be delivered to me on The 29th wich was yesterday, but today they came to deliver ot and everything was all wrong besides the headboard! The movers broke down my old headboard and left my mattress on the floor so I rusj to the store to say all the pieces were incorrect and if it can be delivered tomorrow.. so I. At Ashley's now.and they are telling me I can't have my things until another month from now I will be on the FLOOR WITH NO FURNITURE NOWHERE TO PUT MY CLOTHES SINCE I OREDRED TWO DRESSERS BECAUSE I JUST MOVED IN. HOW DO I KNOW AFTER WAITING ANOTHER DARN MONTH IT WONT STILL BE INCORRECT??? NOW IM WITHOUT ANY BEDROOM FURNITURE UNTIL FREAKING NOVEMBER!! I HATE IT I WANT MY BEDROOM FURNITURE AND I SHOULD HABE RECEIVED A DISCOUNT FOR ALL OF THIS! ☹ included is the FURNITURE I requested however all I have is a headboard and I put down 300 dollars and they have the nerve to still try and take the payments and I have no FURNITURE
Shanu Vazhathil is the best sales rep I've worked with. I am a realtor and I know what great overall experience is.
Chrissy is amazing! Patient, knowledgeable and customer service is aboveboard. Thanks for helping me! We’ll be back.
If I could give them no stars I would. I ordered 2 couch pieces and they gave me a delivery date knowing that my furniture would not be in. At this point I have gotten 3 delivery dates and my furniture still has not showed up, mind you I ordered my stuff weeks ago. I called and told them I would just go to there Wearhouse and pick my items up they gave me a date to go get it when I go my furniture is not in the Wearhouse but they claim they tried to deliver it over the weekend, if that’s the case how is my furniture not In the Wearhouse now I’m sitting in my home with no living room set because they keep beating around the bush taking me in circles.I WOULD NOT RECOMMEND ASHLEYS TO ANYBODY
The Service was great Drew was outstanding
Efficient, courteous, fast
I had a great furniture shopping experience at Ashley. Crystal was extremely helpful, she let me shop at my leisure, and made herself available when I needed her. I found a lot of stylish, yet affordable furniture. I will definitely be back!
This has been the WORST EXPERIENCE EVER. Signed my contract 6/2. Was told my sectional would be delivered the end of June b/c it was on back order....cool. End of the month arrived no furniture. I understand delays due to the pandemic. But I did receive my furniture until Aug 11. I was given an amount that was owed on the furniture. Went to pay it off ....I have an additional 200 amount added talking about taxes. To make matters worst they couldn’t even find my paper work. Never again!!!!!
The customer service was great and they were well informed in helping me out with a great selection
I bought bed room set for kids, it is my worst experience, customer service is so worst not single one , I talked to three people, they keep us on hold and forget, I don’t want to give them star. I never recommend to anyone
Worst experience with this Ashley’s. Made a purchase on 8/29 was told delivery would be 9/1. No delivery was made after calling was told product not in warehouse and won’t be in until 10/29. When I called no remorse the rep was like, ma’am you can just come in and chose something that is in stock. I only gave one star because I could not give less, they deserve no star.
Alishia and I ordered a leather recliner that has all power controls, wireless phone charger and speakers installed in both sides of it with volume controls and more in the left arm rest. We are excited! We also got a new computer desk to replace the old one. Ashley Home Store has a wide variety and large inventory to choose from and we looked for several hours. Couldn't get everything we liked today but we are going to go back very soon ! CHECK THIS PLACE OUT ! WE THINK YOU WILL LIKE IT TOO.
Great service
There appeared to be a good number of employees but I literally had to call while sitting in the store to get service.
The employees here are so awesome, friendly, and knowledgeable! Thanks so much for all your help, Calvin!
Shaun Shaun Shaun
Couldn't get enough, . I can stay in this store for hours
Worst CUSTOMER SERVICE EVER.
Great furniture, horrible in store experience.
First I paid $2100 for a bedroom set that was suppose to arrive on july 30 I notice it never came then I went to the store to see why didn’t it come only to find out that they put it under someone else’s name and address luckily they did not confirm the delivery so it was sent back to the warehouse then they lost it in the warehouse so I had to wait for another delivery date then when they finally delivered it they did not set the bed up right I had pieces to my bed left on my wall my draw was cracked and my bed is sunk in which is causing me to have back problems this was over all a horrible experience and I will never shop here ever again and I recommend no one else to do so
Went there with my daughter to buy a bed and mattress. Calvin Harris was super helpful, knowledgeable and paitient. Would visit and recommend! Thank you Calvin and Ashley my daughter is happy.
Great service and experience! Outstanding service by the new manager Samantha. She was knowledgeable, personable, and very professional. Also to the sales perseon Maria P. from New York. She provided great customer service and explained everything in detail !
Erica was the best! Even though they are short staff she managed to help us and other guest. She needs a raise !!
I returned a call from the corporate office concerning my delivery date being postponed because my order couldn't be completely fulfilled. After several unsuccessful attempts at locating my account using the very same number they called me on, I was transferred to the Stonecrest Ga store where I made my purchase. The store manager was able to pull my order up immediately using my phone number. She noticed her store had the furniture piece that caused my order to be rescheduled and added it to my order so I can keep my original delivery date. That type of proactive customer service is what inspires repeat business!
Can you tell me to purchase at this location where a gentleman helped me, I told him what I was looking for and what my budget was after I went to the store find what I wanted I saw the bed that came with the box spring and he told me that I didn’t need a box spring after having two separate deliveries both delivery person told me that I need a box springs and his bed was supposed to be a present for my daughter. I felt this individual lie to me and misled me when I called the store the young lady that I spoke with made it seem like it was my fault for not knowing what I wanted. I would recommend no one go to the store because individual there i’m more concerned about making a sale then helping the client or helping the customer make the right choice for them I will definitely start a petition to boycott the store so this store can’t understand what it feels like to lose customers are not treating them with honesty and respect that every customer deserves
I purchased a sofa in store on the June 28th 2020. I paid cash for this item and a delivery date was set. I knew this could change due to the covid-19 situation. I received a voicemail 2 days before delivery that it had been pushed back a week. I called the store to confirm. After speaking to 6 customer service reps and getting 6 different stories on when my delivery may or may not arrive I asked to speak to a supervisor. She suggested that she would email the store direct and get them to call me with a date. I am still waiting for that call. I am utterly appalled at the lack of knowledge and unprofessional service I have received. I am still unsure as to when I will receive delivery, but I am sure that I will never purchase from, or recommend Ashley furniture ever again!
Bought a queen bed set with a dresser from this place. The headboard was a sleigh style headboard without drawers on the base of the bed. The chest of drawers is a bit off. The drawers don't line up properly and are a bit hard to open. The bed now has the legs on frame now bent. The bed shakes a little because the rails that attach to the headboard are not well made. There is a gap between the rails and the headboard. The springs are now making noise when getting in and out of the bed. I bought the bed in May 2020. Now it's July 2020 and there are too many problems. The people who installed the bed were very professional and very fast. The three stars is for the installation and the people at the store who helped were friendly. But the furniture is poorly made.
Shanue was an outstanding sales person. Purchased the Starmore Desk and counter height bar with stools.
More selections now and good prices! Customer service very simple.
If I could give no stars I would. Failed to communicate. Called store was routed to 1800 number. Left message with a promise to call back within 24-48 hours. Never called me back. Went to store to rectify problem was told my was going to be delivered in 2 separate pieces 3 weeks apart. So I cancelled the order. Couldn't issue refund because system was already shut down 30 minutes before closing. Was given promise by customer service that they would call first thing next morning. Called never received, I was once again routed to central customer service. Ended up having to drive back to have refund processed. DO NOT SHOP HERE!!!! It's not worth the stress.
Great experience! I was hounded when i entered the store at all. Process was quick and my Sales Rep was outstanding!! Ericka Young Coles
Excellent customer service, delivery men were punctual, courteous and very efficient. Quality of bedroom furniture is spectacular. Highly recommend Ashley Home Store Stone Crest, Lithonia, GA to everyone.
If I was able to give no stars, I would. I ordered a sofa on April 24 and was told it was on back order. When I ordered the furniture, I was told by the sales assistant to use my old address which was more established and she would change the delivery address to my new home which was purchased on April 24th as well. My delivery date was changed 6 times. 4 days before the last delivery date on JULY 11, I was told the order had been canceled! I was told that corporate canceled my order on July 1st due to my billing address and mailing address being different. At this time, I had already made 3 payments since order date. I was never noticed of the cancellation. If I had not contacted them on July 7th, I would have been waiting on another order on July 11th that wouldn't have come and my deposit for the furniture was held without my knowledge until I figured out the order was canceled according to the management of the stonecrest location. My husband and I have taken 3 days off work to be home for delivery dates that never igzisted which cost us additional money. I was told that to rectify the problem they could start a new order for the sofa which would be delivered on August 17th because when my order was canceled by corporate, my sofa was given to the next customer waiting. From April 24th until July 7th, I was lied to and given delivery dates that were never forfilled. I am exactly disappointed with this company. Their communication is horrible. With my order being canceled on the 1st of July, I was never noticed. The Last contact with us was May 16 according to the representative I spoke with on July 7th. I have never had such a horrible experience purchasing anything. I have children that were having to sit on the floor in the living room because the old sofa was thrown out on the 1st delivery date which was May 15th that resultedin no one showing up. We were never given an explanation as to why the delivery was not made on that date. I am livid about the situation. What type of company does business like this? I understand that Covid 19 slowed deliveries but communication is kept to any business transaction. You would expect me to continue to make my payments on time but you are not responsible for even committing to the customer when a order has been canceled due to an error on your staff's part!
Eric the salesman was great. He allowed us to look at everything with no pressure before we picked out our sectional sofa. Highly recommend. The delivery date is a bit later than we wanted but that is to be expected with the pandemic.
We have shopped at a few different furniture stores but nothing has compared to our experience with Ashley's!! Both professional and knowledgeable!! We will definitely be back!!
Their furniture is very cheaply made. The sofa set does not recline and has broken within 3 months of having it. When we bought it it was a brand new item for the store and they have also already discontinued the set. If you choose to buy here, you will need the warranty. I suggest you just go to Haverty's.
Great service from Eric!!!!
Bought a dining room table to be delivered and assembled. The table was delivered without any hardware, preventing assembly. Per customer service, I now have to wait 7-10 days for my request for the hardware. Only once the hardware arrives will I be able to schedule an appointment to have it assembled. When I asked for the delivery fee to be refunded, I was told Ashley would no longer assemble the table if I accepted the refund. Unacceptable. Shop elsewhere.
The service was great the items that I purchased were awesome. I will be purchasing here again.
Terrible customer service
The service was great! I am still waiting to see if the delivery time came be moved up! I really need a bed when I move.
Lookng for a single bed frame with an elderly lady. They only had 1 and it was in the very back of the store. The sales man didn't tell us this till we were in the back of the store. If I had known this I would have gonr to the back and taken a picture so that my mm would not had to hobbled to the back of the store. Shame on you Ashley salesman Shame on you!!!!!!!!
The salesperson who sold me the furniture was great. The first delivery came super late.They stayed at my house until 11:30 p.m. They couldn't put everything together because parts were missing. They next round my firepit was broken. I have insurance on my furniture, but no one sent an email like they said to get someone out to fix my problem. It's been almost a month, a s still no response. That depends is terrible.
Very poor experience
couldn't negotiate a price I'm a little upset let's see if I can get some more money up
I just cancelled a contract & requested a full refund. Incompetence is more than plentiful at this location. I was expecting a delivery today 06-11-2020. However I was told my purchase wouldn’t be delivered due to missing phone number/email... IMPOSSIBLE! No 1 took initiative within the company my time was taken advantage which is a MAJOR disrespect of me as a purchaser. You all don’t communicate, you all scapegoat, you all gossip within earshot of rightfully upset purchasers. My entire experience with this company was piss poor to be frank. I hate incompetence & I further hate when people aren’t accountable. You can’t compensate me for my something so intangible & precious known as time. The extremely high level of disrespect this company displayed to me was absolutely mind boggling. You all don’t do next day delivery & you all are incompetent. Don’t waste your time @ this location if you want proper client service.
They have some very nice furniture in here
Purchased lots of furniture and good financing options
Personnel @Stonecrest outstanding. The delivery guys were great still up beat and personable on Sat aft 17 deliveries @7pm. Will def use again. Good job
When the delivery guy delivered my bed it was broken. They had to return the bed back to the store. Haven't heard anything when my bed will be returned Who ever the delivery guy was on the phone with told my husband someone will contact us in 48 hours, no calls . The three is for our sales guy, he was awesome. I still will recommend Ashely Furniture to anyone.They have great prices and awesome sales people..
Horrible customer service , all they care is to make their commission, purchase a sectional that they could not deliver and I came to the store twice and couldn’t take my sectional
I order 3 chest of draws and 3 beds on may 8th, 2020 at the Ashley's homestore at Stonecrest in Lithonia Georgia. I purposely went to the store because I wanted all of my merchandise delivered on the same day and after consulting with an Ashley's customer service member I was advised to go in store and make my purchase. My delivery date was for May 28, 2020. When my delivery date arrived the delivery driver tells me that all he has was a chest of drawer that I order which ended up being the wrong chest of drawers. When I spoke with the delivery dispatch team they explained that my other furniture was on back order and they only had the bed railing for one of the beds. The warehouse told me I needed to speak with someone at the store because they should have called me and told me my furniture was on back order. When I arrived at the store the office manager put the blame on the warehouse no one wants to be accountable for the inconvenience that now has my kids sleeping on the floor. If nothing comes this Ashley's will loose a customer for life. This is my second time in 3 years having delivery issues with Ashley's I don't know if the metro Atlanta market is unorganized but I'm very disappointed.
THE WORST EXPERIENCE EVER!!! When I walked in noone spoke . I walked around for over 20 mins . When someone finally did come I had made my selection and was ready for checkout. The sales rep said I will be back. Waited an additional 20 mins. Walked around and looked for him nothing. Called the customer support line was on hild for 40 mins 🙄 and they said the manager would call me ...... I still haven't heard anything. Don't visit this location. Try Snellville or elsewhere.
I recently purchased a bedroom set at Ashley Furniture and had nothing but a great experience. I have been in other Ashley Stores but the one in Lithonia is by far the biggest I have seen. The selection of furniture is much greater and the sales folks were pretty cool to work with during my visit. A big shout out to Eric Pineiro who helped me pick out my bedroom set. Not only was Eric helpful and knowledgeable about the furniture, he went a step ahead and steered me in the right direction on what piece would work best for my room. Needless to say, I went with the Starmore set. After my furniture was delivered, Eric sent me a text message asking if everything was OK with my bedroom set and if I needed anything else. That right there is AWESOME customer service! Overall, I am very happy with my selection and like that the bed has a nice sturdy build. The night stands and chest are also of great quality. I will be in the market for a new mattress and will definitely be working with Eric again. If you ever need anything, I would highly recommend that you ask for Eric.
This have been my worst experience with buying furniture. Firstly , they brought the wrong parts and couldn’t finish the work, also the technicians was not prepared. Y’all charge $60 for delivery and this is how you guys treat your customers. Nobody have tried to help me at all. I have been without a bed for over a week . This was on the company and nobody have tried to reach out to me. No compensation at all was offered . Me nor my family will be purchasing for you guys again. PS. I’m still waiting on my replacement and for you guys to get back to be like y’all said y’all would for the pass three days. This was a big disappointment!
I bought a recliner that was delivered in a box. I had to assemble it myself. No big problem, Ashley Furniture would have assembled it for a small fee, but I figured I could do it myself. The chair went together easily, cables all marked so not difficult at all. However, once the chair was assembled the seat back would recline, but the lumbar support and the head support did not work. I called the store and the store manager, Tiffany, said she would send a technician out. I visited the store the next day and was told Tiffany had changed her mind and would replace the chair. The replacement recliner arrived in two days. The driver came inside flipped the chair over, checked the wiring, all good, then reached up to the button pad and pushed the circuit board firmly into the buttons. Recliner started working. I was offered the new recliner, but as the original one was now working I declined the offer and kept the original. Tiffany, the Lithonia GA store manager, handled this expeditiously in a professional friendly manner and turned what could have been a bad experience into a really good one. Well done Tiffany, a great job.
Save yourself the headache. I purchased a bedroom suit and was told that my mirror would be delivered on a separate date. Bedroom furniture came. Bed broke within days. Called so someone could come out to check out the bed. Had to order a new rail. Guess what. Bed still broken. No mirror was delivered. Can’t get in contact when you call. I got a ticket number and still nothing. I’m highly disappointed. Overpriced and cheap furniture to be honest.
I suspect the other Ashley stores are not replete with dismissive personnel as is the StoneCrest location. There seems to be a common denominator as to why when u look at the staff as a whole; no managers are typically available, ( on endless “breaks”), personnel cant actually help with any problem, make promises both parties KNOW they won’t honor. One wonders what exactly gets done all day to earn their salaries? It can’t be a terribly difficult job so what does it suggest when u can’t or won’t do even the simplest of task in a proficient manner? Return a phone call, call the warehouse... how difficult could that be really? How difficult can it be to PRETEND you come to work to help the CUSTOMER! The primary reason you have a job? I often feel like an intrusion on their day... as they paint their nails or take “selfies”....at work...
Thanks to Tabitha for assisting me after the long wait of phone calls and trying to speak with a supervisor regarding them bringing out the wrong sofa to my home!!! Tabitha was very informative and helped us out tremendously and got everything fixed...
Love my furniture. Hate my mattress. Was given the run around about mattress being defective and how to report that. The store manager never called me back after being on hold for 45 minutes one time and over an hour another. They are supposed to communicate with you once the technician deem a mattress defective (which happened twice on two separate mattresses), but I was scheduled for exchanges twice without any communication. Had to file a BBB complaint to get a refund for my mattress and to be called by the store. Do not buy a hybrid mattress. It has to inflate and we had two defective mattresses. It's probably not a good product, Ashley HomeStore.
This is one the worst experiences I’ve had purchasing something in my life. I purchased a 2 piece sectional that was delivered with one piece being a completely different color than the one i ordered. Upon Ashley letting me keep my half of correctly ordered couch, they informed me that my other piece was on back order and would be delivered in 3 weeks. After rescheduling my delivery from my original 3 weeks, they tacked on an extra week because the back order was not fulfilled yet. I cancelled my order and requested a full refund and pick up of my half a couch. After talking with management about scheduling a Friday date I was informed that my pickup date was pushed back again and am still with this half a couch. I’ve talked to managers, associates, and corporates and no one has a clue as to how to fulfill an order. I will never shop here again.
This is a really big Ashley. They have lots of inventory if you need to see it and sit on it. The 20% off sale almost made me buy on the spot. Great prices.
This is the most unprofessional set of people. I ordered a bedroom set with Stan Lee. The wrong bed was sent. Went back to the store show them what i ordered they promised to fix the order and get it delivered right away. Not to mention that the bed they sent was damaged to boot. Now here we are a week and a half no bed. Some how dispatch do not have the right address. Really? But they delivered to my home already. The ball is steady dropping and im here without a complete bedroom set. No empathy at all. Most places will offer u something for the inconvenience not this place. Long story short. I took my business elsewhere.
Truly enjoyed working with Stan Lee. I was able to get what I wanted.
Stan Lee was excellent! Helped my wife and I find exactly what we were looking for and worked with us. Highly recommend checking this store out and ask for Stan Lee! The furniture hero!
Bought furniture that was on sale and showed up at 4:15 to pick it up at store. First lie told was the people who help load leave at 5 so I would have to come back. When pointed out it was 4:20 then it changed to they leave at 4. So I get people to come up to load the stuff only to be told some inventory control person has to release stuff and I would have to come back the next day. Only to be told you can’t get it then cause you can only pick stuff up Monday through Friday 10 to 4. So call store manager wants to give me a credit of 400 off then try’s to back that up. It’s ok I can spend my money elsewhere.
Nice furniture. I always feel like the sales people are watching /hounding... I cant shake the feeling.
Slow needed management to help out salesman completely ignored me!
Nice furniture
I am so disappointed that I find the need to edit my review of Ashley HomeStore. My initial experience was lovely and I thought I found exactly what I needed. My mom has a total shoulder reverse as a result of an injury she received five years ago at her place of employment. One of the many complications of her injury is that she is unable to sleep in a bed- even reclining beds. (Yes, she has tried.) As a result, my mom sleeps in a recliner. When her recliner finally gave out, we thought we had found the perfect replacement in the Earhart double reclining loveseat. It was an excellent purchasing experience. Flash forward to today, the day after the reclining loveseat was delivered. The loveseat we received is nothing in comparison to the show mode at the store. The loveseat we have is comfortable for sitting upright only. Reclining? Well, my mom came to me in tears because it physically hurt her to sleep on. We called Ashley store we purchased from, and our salesman hung up before we could finish. Then we called customer service after checking the website for the return policy. And here is my biggest issue: Ashley’s website states that customers have 7-10 to return furniture. Their customer service line? They told us that maybe it would break in and become comfortable in time. I am incredibly disappointed in this. My intention was to return this loveseat for a more expensive model, but I am stuck with a brand new $800 loveseat that brings my physically disabled mother to tears to sleep in.
Customer service is great but why I give him two stars is because my furniture is tearing apart I know I know should have went with a real leather couch but the one I have sucks so two stars. P.s Pay the extra money for the real leather you'll really get your money out of it and it will last a long time don't get that play play leather.
Overpriced!
I will never purchase anything else from this store. I think it's robbery to charge 2 delivery fees to bring something to the same address
They have a great showroom of furniture and decor we know because we’re one of their independent delivery service. Same day or next day delivery.
Love Ashley Furniture!! Have bought a bedroom suit and a living room set from them in last year . Prior years a mattress and desk . Most recently a kitchen table. The kitchen table we chose was not on the floor to see in person so the sales person helped us order on line while in store. Once delivered it wasn’t really big enough for what we needed . Tiffany at the stone crest store went above and beyond to accommodate us and help us select a better fit for us . I’m very greatfull to Tiffany for being so kind and helpful . I def will be back again !!
This store has failed my wife and I at every step of the way. I purchased a sectional in October that was supposed to be new but came in damaged. The store team has been rude, truculent and unbothered by their stores underperformance. Over two months later they came to my house to exchange the defective merchandise unprepared and with missing pieces. A refund is not an option although their website says it is and customer service is useless. Please purchase elsewhere (Wayfair is AWESOME!!!) and do not waste your time. You will be extremely disappointed. Goodbye Ashley Furniture. Update!!!!!! Big shout out to Raeshawn Hughes (General Manager) and his team for responding promptly to my concerns. They were able to resolve my issue quickly and before the holidays with a heartfelt apology attached. Thank you Mr. Hughes and team for being considerate and caring about my situation.
Terrible!!!!!!! They never greeted me. I was ignored until I walked out for 30 minutes.
Beautiful store
Very nice and clean furniture store.
Ordered a desk on 11-8-19 delivery date was 30 days out. I wasn't excited but ok this is the earliest date. Desk delivered on 12-8-19 broken in the box. Called Ashley to notify them and they said they will let us know if it is a yes or no. OR if a technician will come out. They will get back to us within 48 hours. Unacceptable. I paid for a new desk. I will not accept a repaired desk. It is like buying a new car that does not work to take it home to fix it. It has been over 48 hours and We still have not heard anything back yet. I will not be ordering from here again.
Mike was very patient.
The sales guy Lorenzo told me that I "reminded him of a guy her wanted to throat punch"... Definitely shopping elsewhere
Purchase my furniture from here
I like the furniture but it was too high
Customer service is very poor, unless a purchase is being made. Called and the person who answered the phone ( Jamea, she refuse to restate name) was beyond unprofessional, rude and ill mannered, she has no good customer service skills. I hope her attitude isn’t a representation of the general staffing attitude. I will never shop here again. Very distasteful.
Cheaply manufactured furniture for high prices.
Love the furniture here and Robbi was fantastic, if you go ask for her, she knows her stuff
Great furniture choices. Good customer service.
I ordered a sofa last Thursday, and they said the earliest they could deliver was Tuesday, so my boyfriend took the whole day off because they give you a 4 hour window for them to deliver. They told us it was be here from 3-7. 7 came around and it still wasn't here so I called the store and they said it would be here at 845, at 845 they still weren't here so I called again and they said they would be here at 1050 PM!! To come to someone's house that late is just rude! 1050 came around and we were still waiting for our delivery. The store was closed at that point, so I couldn't call and check on it. They never showed up that night or called to tell us they weren't coming. The next morning I called and they said they were going to deliver in another 4 hour time frame, I said that was going to work, that we needed an exact time. The manager got the driver to call us when he was on the way so that worked out. And the manager also gave us a refund for the delivery fee. It was overall just a mess, communication was horrible for the delivery. But besides that the people in the store were very friendly and did what they could to help us out.
Black guy with braids is very rude when you first come in.
Marlene was great! She was super attentive and helpful!
Great customer service. Quick and no pushy salesman.
Purchased bedroom set online. Part arrived early when we weren’t home and was left in the driveway at my gate. The box was damaged on the top and so was the furniture. Been on phone holding for a rep 2 hours but no one has yet answered at all. Called a store and was told to call the 800 number. I want the entire purchase cancelled and refunded now.
I just love the furniture I purchased at Ashley HomeStote. It now only looks good the quality will last a very long time. All my family homes are decked out with Ashley furniture.
Beautiful !!!
Good quality furniture and very pleasant employees at this store.
Big store. Well laid out. My favorite thing is the staff greets you and then leaves you alone if you dont want help. As soon as you need help they are ready and waiting. Bought a pair of couches from them. Coming up on 2 years ago now. Delivery was sooner than expected which was great. Still happy with the couches and will be back to see them when this POS $1000 Lazboy chair disintegrates more than it already has.
Great selection and customer service!
During my visit to Ashley today, Shanu greeted us immediately and initially, he was amazing! He seemed very knowledgeable about Ashley products and was instrumental in helping us choose furniture pieces for our living space. He really made the process easy and enjoyable....and then he asked for a 5 rate review in exchange for a discount. While we thought we were getting a great deal on the furniture, the Ashley website had some of our furniture pieces at a lower cost. It seemed odd that our salesperson was not aware and did not want to match the prices we found on the Ashley website. Needless to say, I had to come back to the store and speak with the store manager to rectify some things, but not to my satisfaction unfortunately. Ultimately, I do not recommend this store. Also, do your due diligence and check their website before making a purchase.
Great selection and super friendly staff
Had a great salesman! He listen to my story and all my pains and found me the right mattress. I was just looking but I will differently go back to buy my Temper mattress, thank you Mr. Tavares
My recent purchase experience from this store was awesome. Yvette was very personable, she also answered some concerns regarding a past purchase that was made. She was great!!!
Stan Lee was amazing. I will definitely be a returning customer. Thank you for all of your help!
The young man was outstanding he waited on us and took care of all of our questions was very helpful in helping us select Quality Furniture that we were looking for such a positive way that I will give you my return business thank you so much
The only reason I gave Ashley a one star because you have to give a star. I purchased a dining room table and a full-size mattress. The mattress was too big for the base that I purchased also from Ashley. I called the day everything was delivered. I was told they will have a technician come out. Well, the technician came out, took measurements and said:” he never saw anything like this before”. He said ”i will hear from someone soon” No one called, I had to call the corporate office who tried to help, but couldn't get anyone from the store to help. Wow! Isn’t this corporate? I couldn’t believe what was happening, I contact my Attorney who happens to be a close friend. He said “they have to make it right”. The paperwork states if the mattress is damaged or defective you will not get a refund. He said “don’t. Worry about that, they will make it right” they do not want to receive a subpoena to appear in court over a mattress” So I called back the corporate office gave my attorney name and was told they will replace the mattress. Again I was told someone will call me back. No one did. I received a text stating I have a delivery on the 25th. I guess getting a attorney moves things quicker. However, I do not want the mattress, I do not want to do business with any place that treats there customers like this. I called the store and ask for the manager (Tiffany ), came to the phone after waiting again. Tiffany turned out to be the manager I spoke to when I went Into the store hoping they could take care of this matter. I also left serval massages for Tiffany or any Memeber of management to call me back and fix the problem. I told Tiffany I didn't want the mattress after this experience. Tiffany has no compassion , she should not be in management at all. Tiffany Basically told me flat out “ I can not get a refund and the paperwork states that” I am in management and she should have said that differently. She could have said, I am sorry you had to experience, this type of service, the mattress was defective and I see you are scheduled for delivery on the 25th. We value you as a customer, if you remain a customer we would like to give you something off your next purchase, or just a I am sorry. I would have offered something to retain the customer. Even if they never returned. Which I will not return. I am not looking for anything special, just to be treated better. I can spend my money anywhere. Note to Ashley,: Consumers are shopping around, and looking for the best customer experience, while spending their hard earned money. I wouldn’t won’t another customer to go through what I experienced. It was the worst experience I ever had.. ...If you like to spend your money with a company and get treated like trash. This is the place for you.
Sold a sectional i wanted to purchase employee was supposed to call me once they determined a price never received a call
Go see Stan...he is patient,kind.and professional. He will also get you a deal.
They were extremely helpful and they answered every question we asked but we were just looking and pricing
Feels like harassment by sale reps.
Yvette was excellent, She is very knowledgeable and spent the time and explain everything for me. I appreciate that She shows what Customers Service is all about. Thank You for the GREAT SERVICE I receive yesterday.
Treated very well! This is what I thought when first experiencing Ashley. Now: DO NOT BUY FROM ASHLEY! We have had nothing but problems with two chairs we purchased from them in January 2019. The cushions began to fail, slanting to one side after 3-4 weeks. They replaced the first set of chairs. When the new set was delivered, they appeared fine, but after about 3 weeks we began to notice the same problem. They sent out a tech who acknowledged the slant, but his report said nothing is wrong, customer preference. Also, they never followed up with a call letting me know what the tech said and I had to physically go into the store because no one would answer the phones. They said they could give me store credit, but no refund unless a tech deemed it a manufacturing defect. I wanted a refund, due to what appeared to me to be extremely poor customer service, I didn’t want to purchase anything else from Ashley. It was then suggested another tech come out, so we followed their suggestions. This tech was very sympathetic, said he could definitely see the cushions were slanted to one side, put it in his report, but then said this is normal. I even spoke with corporate several times (because everyone was sending me back and forth between the store and corporate). Last week a person at corporate said that they would speak to the store and would have someone from the store contact me with a resolution. A week went by and no contact which I have found to be a normal policy with Ashley, there is no proper follow up. So I contacted the store only to be told that Now, they will not only give me a refund, but they won’t let me return the chair for a store credit. Therefore I am stuck with junk chair that hurt my back due to the slanted cushion. If you buy from Ashley and there is a problem with the furniture, you are stuck with it!
Smooth transaction. Very pleased!
Make sure you check out the McDonough location ask for. C.J...... Great Customer Service. Great store to shop great crew.
Poor service
Stan Lee is the best furniture salesperson I've ever had the opportunity of meeting. He was extremely helpful without being pushy. He was very knowledgable as well. If you are ever furniture shopping at this location please request Mr. Lee.
Stan Lee was the best sales rep i have ever experienced!!!!!
Stan Lee was awesome very informative .
Bought several pieces of furniture from here when furnishing home. Bought a Ashley craftmatic adjustable base. On every single item I have bought I purchased a protection plan. Asked for the protection plan for my bed. Sales man Stan Lee put the mattress cover which was also requested but the actual base nothing, which mind you was requested. Now I have a three thousand dollar Bed, no protection. Spoke to the office manager who was less than caring or helpful. Wouldn’t even give a vendor number when requested. As a office manager very nasty please when dealing with this store and with this sales person. Stan Lee or any sales person there be very careful. From now on my motto is can you say American Signature. Salesman Robert At American signature knows his job and looks out to protect his customers.
Stan "The Man" Lee was excellent! He got me everything I wanted and more for a great price!
Stan Lee did a fabulous job helping us learn about the best mattress for us. He was great!
Bought my breakfast table and couch from here. Great customer service.
I found the exact King size bedroom set that I had visualized for a long time. Brenda, my Salesperson was the epitome of great customer service. She did not rush me, she was extremely knowledgeable about the set, got the best price after checking the internet for comparison shopping. The entire process of financing was quick and she explained everything in detail. The best part is I purchased today & it will be delivered this Thursday. This was a great experience & I would highly recommend you shop at the Lithonia location & ask for Brenda. Selina D, Decatur, Ga.
We love buying furniture from Shanu!
My husband and I visited Ashley's Furniture today and warmly welcomed by Ms Lavera Cox. Our experience with her was remarkable and personable. We will be be shopping here again.
Ms Lavers Cox was very professional, helpful, thoughtful, patient an knowledgeable about Ashley's product line. I appreciate all her help an attentiveness.
Great custome rd service by Mr. Stan Lee
Yvette, the sale associate was great!
Lamoine is the best salesperson and friend ever. We met him about a month ago and his bubbly personality and smile made us trust him. We came back on 4/29/19 and asked for him because we wanted him to get our sale. He did better than expected and found us what we wanted, and gave us some options that were affordable and great bargains. We will recommend Lamoine to any and everyone because he did a great job and didnt forget us. Congrats on the baby girl on the way too for Lamoine.
The people who took care of us were very friendly and helpful! The only reason for the 4 stars is because the price wasn't very transparent with the purchase that we made. The couch that we selected was displayed for almost $600 less than what we paid. The delivery fee was approx. $200, which was much higher than I thought it would be considering that delivery was the only option for the couch that we selected. We have been very satisfied with the quality of the couch that we got.
Awesome customer service! Finally found exactly what I was looking 4. Edited review… furniture started to rip within a year. Managers, extended warranty did nothing about it and store didn’t even respond. Would never buy from them again. This time I went with Havertys… u get what u pay for! The sale rep blatantly lied to get a sale. If I could give 0 stars I would. Don’t shop there! As u can see seat covers have been added. However, I am so happy that I don’t have to sit on it much longer!!!
Stan Lee was super helpful and I highly recommend him. We got a new bedroom suit and he gave use a great deal and showed us how to select the perfect bed.
ᔕTᗩᑎ ᒪEE❤️
Stan Lee is a great sales consultant. He helped me purchase my dinning room set. I highly recommend you do business with him and this store.
Stan Lee was excellent help and a wealth of knowledge. He was professional and courteous. I will return because of this experience.
Mr. Stan , great customer service as soon as we walked in the door. I would definitely refer Mr . Stan to another custom.
Stan Lee was our sales associate. He was very helpful, and he is extremely knowledgeable about your products. Thanks Stan for helping us find bar stools. Way to go! Take care, and we will see you soon.
Mr Stan Lee is a must see! He’s awesome.. he got us the best deals and he was very pleasant to work with.!
The price is cheaper online than in the store.
Great customer service, left very satisfied. Megan did a great job!
Friendly and courteous staff.in the sales department Prices ok and can be negotiated somewhat. Fast delivery. Delivery men were like family, easy going, professional, courteous, and knowledgeable. Cleaned up behind themselves. Great Ashley team
One of the easiest shopping experiences I have ever had. I was not pressured into the most expensive thing and was even given a way to save my money! Stan Lee is your guy!
Went into the store knowing exactly what I thought I want but because of the salesperson explaining the differences in mattresses I was able to choose a better option.
Stan Lee was an excellent salesperson who explained everything I needed to know and gave expert guidance for my shopping experience.
Stan Lee was a very helpful sales associate. He allowed us time to look beforehand and helped us narrow down our selections. Great service.
Ashley furniture lithonia is the worst place to shop,it is just like a night mare...even the manager is not helpful and talk rude...they charge we twice,telling me that they have charged me only once,and when I went for pickup after 2 weeks my order is not ready,I call and talk with the manager kiana,she was so rude and not helpful...never recommend anyone to buy from that store....and I'm not coming back again..the whole team in there need to learn how to do customer service....what a shame!
Attempted to purchase a table that I spoke with sales associate Megan about. Came back with my husband to pick up since the item was out of stock and only had the floor sample. Waited 30 minutes for someone to assist, as Megan kept insisting that we wait for her. Called to speak to a manager and was advised Ms White was also unavailable to assist. There were only 3 cars in parking lot and 1 of them is mine and still no one can assist. I’ll just purchase the same table on Amazon where is $75 cheaper anyway. Not convenient to have a local store with no one readily available to assist.
Everybody was polite and helpful. We where looking at a dinning room set online. So we went into the store. They told us that they don't sell that brand anymore. And that it's a newer version of the same kind of table but at a higher price. But they had no problem giving to us at the price that we had for online. With a 5 piece dining set and 5 year insurance and with delivery fee. It only came up to $601.07. I would always recommend this place.
Let me start by saying that I am a very loyal Ashley Furniture customer. I have spent almost $15K in just the last few years with them. Today, I went into the Lithonia, GA location to browse. I came upon a bedroom set that I liked. It had a tag that said $4999.99 regular price and 45% savings. I asked the CSR about this and she stated that the signage was incorrect. I responded that I understood that but I would like for her to check with the manager just to make sure and see what they could do as that was what the signage said. Keep in mind, just 3 months ago I purchase a $4k living room set on floor model clearance as well and got it for $1600 with other items to go with it so this is not out of the norm. The CSR removed the tag and took it away. I went over to where she put the tag and picked it up stating that I wanted to take a picture of it. She then grabbed it from my hand and took it. I said ma'am I just want to take a picture of it, can I not do that? She walked off with the signage. I then turn to the lady beside me and asked if she was the manager. She said she was. I questioned what just happened and share with her that I felt taken advantage of and something shady was going on. She said "sir you're welcome to take a picture of anything in the store I can't stop you" and I responded that I obviously could not since I just asked to do so and the rep walked off from me. I'm not trying to take advantage of anyone in this situation. If the signage was incorrect that is not my fault. How am I to know? I did not price the furniture nor make the sign. I've made a corporate complaint, emailed them and now leaving this review as I'm quite upset about how this all transpired. Who grabs a price tag out of a customers hand, refuses to assist them and then walks off? Attached is a picture of me attempting to snap a shot of the price tag. We shall see how they respond.
The staff went above and beyond to assist me with finding the piece that I was looking for.
Worst experience EVER! Unacceptable customer service. I've called the store 9 times in one hour and still cannot get anyone to answer the phone. How can a company provide a service and not even answer the phone for their customers? NOTHING you order is ready on the date promised. I've cancelled 3 different orders in less than 30 days.
Ashley Furniture is the worse store i have ever purchase, i order a bed and 2 nightstands took them 2 month to deliver, and always with excuses, their customer services is one of the worse i have ever experience and for me to leave a comments it means a lot since i don't like wasting my time leaving a comment. they ignore your called and they never called you back to update you. i would give me -100 stars if i could!
Plenty of furniture to choose from.
Lavera was an wonderful salesperson. She worked with us with patience as we decided on our purchase. Thank you so much for working so hard for us.
Furniture store!
LaVera was wonderful and VERY knowledgeable. My 3 month old son and I came in to buy some furniture and she was very patient with me and my son even when he got fussy. Ms. LaVera was professional and sweet, go see her and I promise, you won’t be disappointed.
Chris Jacob was the sales associate that helped me when I came into the store. He was great he took his time to show me everything that I was looking for.
Lavera was my salespetson. She was great. Very personable. The store was neat and clean. I would recommend to my friends.
Quality is good, but needs a wider variety.
Carlos Jacob's was simply outstanding and very Knowledgeable. Ashley's is lucky to have found such a rare gem that is 100% customer service oriented!!
Sales Associate Lavera Cox exhibited absolute stealer customer service. She had attention to detail and was quite knowledgeable about the product that I purchased. She took the time to show me other similar options and she was able to promptly answer and questions I asked. She stayed with me throughout my search and explained the different variations in which certain furniture could be separated and rearranged. I truly had a great experience and I appreciate the attention that was provided to me during my experience! Kudos to Lavera for displaying the epitome of what awesome customer service should look like. Sincerely, A Truly Satisfied Customer
I had a great experience today at the Stonecrest location. Lemonie was great a meeting all of my needs.
Salesperson way to pushy you couldn't even think or talk with your significant other without them up your rear end.
I would like to say I had a tremendous day shopping at Ashley HomeStore, with Mr. Chris Jacobs. We need more Sales Consultant Like him he was very patient with my daughter and I. We were very please with his service today overall.... Thanks again!!! P.S. I will definitely recommend my family and friends...
Chris Jacobs is a great sales consultant very patient and explain every detail. Also Mr. Jacobs is great will shop again.
Wonderful atmosphere, very Friendly our representative Lemoines is awesome, he's very kknowledgeabl of his job, positive attitude, we love doing g business with him
Lemoine is the most informative sales rep we have dealt with in recent time. His knowledge of Ashley furniture inventory was detailed and he was attentive to our needs regarding the type of furniture we were looking to purchase. Lemoine's personality allows him to deliver superior customer service. If you are looking for a great experience and quality product information Lemoine is a sure win.
Very friendly and helpful staff!
The sales consultant was very attentive and knowledgeable LC thank you for great customer service.
Excellent service
They will not honor the warranty and string you along till it runs out. I bought a futon along with other furniture and it broke 9 months in. I went PERSONALLY to fulfill a warranty claim. I was attended by a Hispanic man named Nicolas, he said that a technician would get in touch to inspect the thing no later than monday. That was a the first Friday of January, it came Monday, Tuesday andWednesday... Nothing, so I called and a representative told me all their technicians were tight up throughout the week. The did this for two more weeks sometimes they wouldn't even pick up the phone. I gave up and throw their junk away. The only reason I am writing till now is because I keep getting their advertisements saying that I have $5000 in credit for their store "even tho I am still paying for a piece of broken furniture.
Chris Jacobs
Customer service Not that great They just sit up front No help
Associates were very knowledgeable and courteous
Stan Lee was our sales person. He did a great job and helped us find some good furniture for our den. Quality of furniture was great and delivery was on schedule. The delivery guys were very nice as well. Good job!
The experience at Ashley in June was good. My problem is with the delivery guys. After I paid $85-109 to have them deliver and set up my living room set. They dropped it off and left. I ran outside before they pulled off and asked them to come back and set it up. I wanted the loveseat against the wall but the driver was adamant it looked better in front of the window. In December my family visited from Delaware and decided to move the love seat against the wall which was what I suggested to the delivery guys. The reason they sat the furniture up the way they did was because they cut the corners of the couch and love seat with the box cutter when unpacking it. I called Ashley and a manager whose name I choose not to disclose agreed to either have it repaired or allow me to pick out a set comparable in price. The tech came out 3 weeks ago and I'm still waiting to get a call back as to what the outcome will be. I'm good with them repairing it but to wait in limbo after several phone calls is very frustrating. I don't think I will be purchasing anything else due to the lack of service I have received and the improper handling upon delivery. People please check your merchandise prior to signing any paperwork. This is so unfair. I work hard and do not have money to throw away 😢😢
I like Ashley furniture, but our salesman didn't seem too knowledgeable, maybe he was new. We didn't buy anything. We bought furniture at another company.
In December I ordered 4 pieces of furniture... Two identical end tables were supposed to include electrical/phone charging units installed. Furniture was delivered without the electrical in it on Jan 4. A technician was sent yo my house a week later but he didn't bring the parts. I have called every day since and I can't get anyone to resolve my problem. I do not recommend anyone buy from zadhle Furniture. They clearly don't care about their customers.
Great customer service and polite
The young lady that helped me that me was excellent.
Sales and management very helpful. Product knowledge excellent. Answered all questions which were many. Bought what I came for because of price and great customer service.
Mo was very pleasant from the beginning to the end. She was positive throughout our whole visit. We started off just “window shopping” but ended up leaving with a wall mirror, living room set and kitchen set. Her advice was so helpful! Wonderful experience!
Chris at the stonecrest mall location is amazing. Very patient and explained EVERYTHING. I wasn’t hassled about buying anything and my experience was excellent. Chris is very personable doesn’t seem to meet a stranger
I love Ashley furniture the quality is great for the prices, however; the "DELIVERY SUCKS" my furniture was never delivered on the same day scheduled, I never received a call from the delivery driver - THEY JUST NEVER SHOWED..I called the hotline 3x the agents would promise to callback with an update once they'd reach dispatch- DID NOT HEAR BACK FROM THEM EITHER **** HORRIBLE / UNACCEPTABLE ....THEY NEED TO FIRE THE DELIVERY COMPANY that they're contracted with!!! 1st review above was a while ago but this delivery service on today 12/16/2023 was excellent nice & courteous gentleman delivered on time as scheduled and I was able to track the delivery. Thanks for the smooth easy and quick delivery.
Marie Philogene was very helpful and assisted me in every way possible. Excellent customer service. She went above and beyond.
I want to share my thoughts about Margaret. This young lady is patient and extremely dedicated in helping you find whatever you need. She helped me with a entire house. She is a very hard worker. She's that go to person for sure. She has that special creativity that you're looking for. She is the best,.
Calvin was awesome he helped me tremendously with what I got. Thank you Calvin!! I would recommend asking for him when you come.
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0% interest for 5 years^°
No interest for 60 Months^° - In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card. Equal monthly payments required for 60 months. Down payment up to 30%, plus tax and delivery may be required on another payment type for in-store purchases. Promo fee of 2% of amount financed will be included in monthly payments.
^°Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount must be on one receipt. No minimum purchase required. A promo fee, equal to 2% of the amount financed at time of purchase, will be shown as a separate transaction on your billing statement and included in the balance subject to this promo. Any taxes, delivery, or other charges included in the amount financed will increase the related promo fee and the required monthly payments. For example, a $950 purchase with $50 in taxes and shipping costs, will be charged a promo fee equal to $20 and $1,020 will be charged to your account. No interest will be charged on amount financed (including related promo fee) and equal monthly payments are required on promo purchase until it is paid in full. The payments equal the initial amount financed, (including related promo fee) divided by the number of months in the promo period, rounded up to the next whole dollar. Any estimated monthly payments may be shown as rounded up to the next whole dollar (for ease of display) or may be shown rounded up to the next cent. See your billing statement for your actual required equal monthly payment, which will be rounded up to the next cent. These payments may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months' rounding. Regular account terms apply to non-promo purchases. New Accounts: As of 7/16/2024 Purchase APR is 34.99%. Penalty APR is 39.99%. Minimum Interest Charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.