Ashley Store Macon, GA

We had a wonderful experience with Ravana. She helped us with all of our questions and concerns and even made helpful suggestions when appropriate

Priscilla was great to work with while we decided on a dining room set.

Ravana was great and so helpful. Will come back again.

Great experience!

I had an exceptional experience at Ashley Furniture thanks to Jodie and Ravana! From the moment I walked in, they made me feel welcome and valued. Jodie was incredibly knowledgeable and patient, answering all my questions and helping me find the perfect furniture pieces for my home. Ravana went above and beyond, ensuring the process was seamless and stress-free. Their teamwork and professionalism were truly outstanding. I couldn’t be happier with my purchase and the service I received. If you're shopping at Ashley Furniture, I highly recommend asking for Jodie and Ravana—they’re the best!

Ravana & Jodie were AMAZING! They really took their time to help me with my furniture needs! Thanks Ladies!

Mrs. Bonita gave me great customer service, she is 110 % professional

Amber was very pleasant to work with. She was attentive and listened well and help to accommodate my mom’s every need. She made our experience fast and friendly.

Bonita Snell is amazing!!! She was so patient while I kept changing my mind on a new mattress. I would have never made the choi e I did without her help!!

Pricilla was very patient and helping us find the perfect “chofa”! 💫

Bonita was so patient and so kind to us! I highly recommend requesting her at this location!!!

Amber was very knowledgeable and pleasant to work with. We love our new purchase. Will definitely recommend friends and shop here in the future

Bonita was very nice and helpful in our process of picking out a mattress. She was very patient while I was trying to decide. Very blessed to have her help.

Ravana gave great service and has a great smile. Very informative about products. SHE NEEDS A RAISE

Bonita was great. Very helpful and made us feel welcome.

We were helped by Ms. Bonita. She was great and patient with us and the quality of the furniture was great. We went to 3 different furniture stores and none compared to the quality of furniture we saw at Ashley Furniture. Thanks Ms. Bonita and Ashley furniture for helping us find the perfect sectional sofa for our new home.

Save and invest your money with a more reputable company. I have an expensive bedroom suit that didn't make it a full 3 years. The furniture sold by Ashley is not of good quality, definitely not worth what I paid. Not to mention that during the delivery, the delivery guys tore our freshly laid sod to pieces. After the store paid for their damage, for my trouble I was offered an additional $150. Still waiting on it. Oh the warranty isn't worth the paper it is printed on.

Delivery… 2 weeks before a mattress will come in.

Great experience!

Purchased sectional and recliner. Bought the extended warranty since the sales rep said they cover everything except damage from animals. The recliner has what looks to be a tear in it and insurance denied the claim stating it was seem separation. The reason I am writing the review is to let potential buyers know that Ashley's is selling cheap furniture at a not so cheap price, and that the extended warranty will require a decent amount of work on your end to ultimately look for any reason not to honor thier warranty. You could get cheap quality furniture for a cheaper price if you look around.

My service was amazing from sales representative, to management and the delivery staff. Thank you!!

Went with my daughter to shop for furniture for her first apartment. We explained that she would need the furniture within 4 weeks and that she lives on the 3rd floor of an apartment building with no elevators. The sales associate and the manager assured us that by purchasing that day, instead of waiting for the Memorial Day sale, we could get the items when she needed them as they were in stock and that the items would be delivered to her door. We debated paying for assembly, but because the chairs would probably come already assembled and the table would just need the legs added, it didn't make sense to pay the Additional $150 for assembly. We still considered waiting for the Memorial Day sales, but they said they would price match so it would be better to order that day so she could get the furniture on time. Well, the furniture wasn't all in-stock so the delivery team wasn't able to schedule delivery until the next month, and when they delivered the furniture they refused to bring it to her door even though the delivery policy on their website states items ordered for threshold delivery: "Threshold Delivery service, which places your furniture, in its original packaging, inside your doorway". They refused to bring it up the stairs and instead left it downstairs and outside the apartment building. My daughter had no way to carry the heavy table herself up to her apartment. Calls to the store were forwarded to the delivery company which didn't return the requested phone call. To make matters worse, the table set went on sale over Memorial Day weekend for $200 less than what she paid for it. We took a screenshot of the advertised price at their store and called to get the price match. The store denied the request because we didn't call on Memorial Day and the price had gone back up the next day when we called. This was my daughter's first experience purchasing her own furniture with her own hard-owned cash and it left a very bad taste in her mouth. Luckily, she purchased her bedroom set and living room furniture from Rooms To Go next store to Ashley. Her experience with R2Go was so different. Mickey was the best salesperson and helped my daughter get the best deals, explained all their policies and let her know exactly when her items would be delivered by ensuring what was in stock. She also knew how their delivery policy worked and every item from R2Go was delivered inside my daughter's apartment and she didn't have to pay extra for that service. Guess which store will get her business in the future?

I have had the worst experience with this store. We bought about 5 items the end of Feb. Our sofa was delivered the first week of March. After literally 3 days of sitting on the sofa, the cushion was ruined. You could fold it in half. You sank when you sat on it. I called Pam at the store and she said because I didn’t call within 48 hours, id have to call Guardian, their repair company. She told me that he would give me a number to be able to come in and pock something else out and have them changed out….what a LIE!!! It took about 3 weeks to get someone out to the house, and this is 3rd party. I had to leave work, come home and wait. He came, took pictures and left. I received a text a couple weeks afterward stating, “the parts had been ordered for my furniture. PARTS???? It ended up being 2 HUGE pieces of padding to put in our cushion covers….TWO and we have 3 cushions. That was in March…i called to get the appt to have then come out and its JULY, yes, JULY!!!! Unacceptable!!! DO NOT BUY FROM THIS STORE!! I have told physicians and nurses all about this store. Several said thanks for the heads up and they went elsewhere!!! Terrible customer care!!! Twana Farris

Bonita was diligent in helping me find the right furniture for my new home. She made sure I got exactly what I was looking for. She showed me great deals and was very helpful.

I am so disappointed with this company. They charge me a $149 to deliver a kitchen table with 4 chairs. They told me they would have to bring it inside and assemble it and that's why I had to pay the the $149 Or else I would have to do it. The problem is they delivered it already put together and the delivery. people say they never assemble it that it's already pre assemble when they get. I call customer service and spoke with a girl named Indir and then a supervisor named Samantha and a more or less told me to kiss their a** and not call back. they don't think it's worth $149 to keep a customer.Well, guess what it is. Please do not ever buy furniture from this company ever ever because I will not. I am canceling my Ashley account. The dining room chairs are uneven and wobble. The repairman said it's a factory defect and they need to be replaced. I called a week later because NOBODY from ASHLEY ever called me. Now they claim they can open the repairman file. The promised to call me back. It's now 48hours later and no calls. This horrible company ignores their customers. They deserve to go out of business. My next step is to picket in front of their showroom on the public easement. Anyone want to join me.

The staff was friendly and a pleasure to do business with.

Bonita and Lucy was excellent assisting us with our furniture needs and was fun to work with

Mrs. Bonita is an Awesome person to work with! She is very passionate and patient. She doesn’t try to rush or push a sale off on you! She truly tries to help you find items that you need and gives her suggestions. She also follows up with you to see how everything is going afterwards and if you were happy with your purchase.

Ashley and her boss were so helpful and friendly

We personally worked with Bonita who was knowledgeable, professional and easy to talk to and work with. We were not made to feel pressured or hassled and the financing process was quick. All of the employees were helpful and fun.

4/2/2024 This has to be the worse shopping experience I have ever encountered with any organization. I placed an order on 3/5/2024 directly at the store on Riverside drive in Macon Ga, with the assistance of Lucy and Amber. I had just closed on my home and needed a new dinning room we bought the Havonplane set. On 3/28/24 it was delivered, while the guy was putting the table together the extendable cord busted, I told him that I do not feel comfortable with him leaving the table in the middle of my home due to the defects, he did not welcome the idea to return the damaged table, he said that at least I have a table to use in the meantime and he will call in to warranty regarding the issue and he left. I called the warranty number afterwards and told them that I am not comfortable with the product being at my home. I was told them that they need to take back damaged goods however I was told that they can only have it repaired, I was told that a part would be shipped to my home in 7-10 business days and I should call them and they would send out a Technician. I was shocked at this solution, I then reached out to the GM at the store Robert, he stated that he would see what he can find out and call me back well today is 4.2.2024 and still no ROBERT WITH A SOLUTION. I called back on 3/30/24 spoke to Amber and Jodi , Jodi the manager told me that she would put in a ticket for a request for a new table, she also offered that I could get a new table set and she would waive the restocking fee my two options. Well today I called Amber again no word from the ticket and they do not know when they will hear regarding the ticket. I said okay give me the other option to get another set so that I can get this one out my house because my home is not a storage shed, I was then told that they cannot do that. Robert is the Manager on duty today 4.2.2024 and he would not speak with me directly he kept sending messages with Amber regarding what to say. I am still without help, I have a product that I cannot use in my home taking up space, My kids and my guests at my house has to be sitting on floors and other chairs. I need the product removed from my home please, it was delivered this way by your delivery guy and I cannot get any help!!!! I did not buy the product from the Thift Store or Facebook Marketplace.

Awesome job from Ashley’s furniture! They are magnificent with their attention to detail when I’m making adjustments for my new home! Always know how to piece together my wants and likes for every room!!! Great service, delivery, and quality !!!

Bonita and Jodie are amazing!! Perfect experience

Bonita and Robert were knowledgeable,friendly, and exceptionally helpful in our search for a new mattress. No pressure, just helpful suggestions.

Great service and easy exchange.

Mrs. Bonita was wonderful to work with.

Very large furniture store with a selection large enough to make it hard to decide on what to get. Very helpful staff on hand to help us in picking out the perfect sofa to fit our needs. Pamela Greene, our sales rep, stayed with us until we had all of the information we needed. Large parking lot with plenty of space. Easy in and out from Riverside Drive.

Pam Greene and Jodie Bulmer were so professional! They took care of all my needs and answered all of my questions and concerns. Thank you so much for your help ladies and Ashley Furniture!

Hey folks Ashely Furniture is Macon, GA is amazing. That team went above and beyond helping me to get my sofa be for this Superbowl Sunday. Mrs Jodie, Mr Robert, and Mr Arthur are truly amazing. If you ever shop at Ashley's Furniture in Macon you will be taken care of.

Ms Bonita and Ms Lucy were amazing help to get us set up in our new home!!!

Bonita was amazing and made my husband and I feel so welcomed! She is very knowledgeable and very kind!!

Great experience. Courteous and professional.

Upon walking in I described to Amber what i need ( and letting her know I’m shopping in limited time ) and she promptly showed me the items I might consider, with details and specifications that helped me a lot to decide in no time. I appreciate the customer service when they are considerate and worked with your time without jeopardizing the quality of the service .

This is a terrible place to shop do not go there very bad experience

Bonita was great, very helpful!

My shopping experience with Ms. Bonita at Ashley’s here in Macon was amazing!! I got a great deal on my bedroom furniture. She was very welcoming and made sure I was getting the best deal that she could do. Please go see Ms. Bonita if you are in the market for buying furniture!!!

Bonita was the absolute best to work with. She was very knowledgeable, personable, friendly and showed the best customer service. Be sure to ask for Bonita every time! Thank you so much again, Bonita!!

I had a great experience at this furniture store! The employees were incredibly helpful and made me feel welcome. Their customer service skills were impressive and I would definitely recommend this store to anyone in need of quality furniture.

Ms Bonita was excellent rep at Ashley’s Furniture Macon Ga! Please ask for Ms Bonita

The experience was not pressure packed we talked and we already knew what we were looking for so it was easy to make a deal we got the delivery as they said we would

Bonita, has done an excellently job with helping me and my husband to get exactly what we want, when we want it. We really appreciate her help for the past 15 plus years!

Sales people are helpful.

Avarie was a fantastic salesperson, answered every question, took her time, and made sure I understood everything.

Mrs.simmons was absolutely amazing! Great customer service as well as the Manager Mr.powers 10/10 will recommend.

My salesperson Bonita was nothing short of amazing. She was very, knowledgeable, friendly. Customer service with this team raises the bar for other companies. Thank you Bonita and Ashley Furniture for making my purchasing experience the best.

Great experience at Ashley of Macon. Pam made it easy to make our decision. Will shop here again.

These are good people and we would buy from them except for they do not offer an option to haul away the old mattress.

Bonita was very helpful in helping us with our purchase. We left very happy, with beautiful furniture at a great price.

Pam Green helped me find the perfect dining set. She was patient, knowledgeable, and happy to help! I would recommend her to anyone!

We had a great experience at Ashley in Macon today. They had a very large selection and were very helpful in finding savings. Pam Greene was especially helpful!

Pam green was very patient would definitely recommend her !

The service I received here was excellent! They had the exact couch I wanted and delivered it timely. Prices were comparable (if not better) than competitors as well. Ask for Pricilla Simmons or Lucy Thomas! They were friendly, reassuring and knowledgeable!

Bonita was awesome

Bonita was absolutely awesome. Super friendly and professional. Helped us through the process with ease and answered all questions asked. Would ask for her again and recommend her to anyone!!!

Jonathan, our sales associate, took care of us & made sure all the i's were dotted & every t was crossed.

Bonita Snell provided excellent service. I highly recommend Bonita if you are looking for new furniture. She was professional, patient and kind.

Avarie Massesy was very helpful with helping picking out pieces and very patient throughout the whole process.

Do not buy furniture from Ashley. We bought a fairly expensive sofa and the extended warranty. They do not honor their warranty and their furniture is not well made. We did not notice one side of the sofa leaned to the arm of the sofa until some time later (when I happened to sit on the other side one day) which has gotten worse and is clearly visible (I'm not a large person). They Claim its a foam issue and is not covered. We were told the warranty would cover everything, they lied. I believe this was a manufacturing issue and Ashley should fix this. Not sure what the warranty is good for. Never, ever again.

This may be my first review in years, but the quality of service here is so low, I am happy to take the time to post. To get sales, these employees do not provide all the information about the order process. One employee took the time to describe a policy that does not exist to get a sale. Also, if you ever need to reach anyone at the store, you will continually be directed to the national company, even when you call the local number. I regret not using a local company, but even more so after I learned how deceptive this national brand would be.

Mrs. Bonita was incredibly helpful by offering the perfect amount of insight when it came to picking out all our furniture for our new home. She was extremely patient and diligent when gathering the quotes on everything for us. Can't thank her enough! Go see Mrs. Bonita she'll make this super easy!

Just met the most precious soul, Pam Greene at Ashley's Homestore of Macon. She was such a delight and I could have talked with her all evening. She truly is in the business to HELP people purchase what they need, not SALE them! I highly recommend asking for her when in this beautiful store!

Bonita Awesome ! I highly recommend her

Priscilla and her manager were wonderful! We found what we were looking for and more at an unbeatable price. What started out as just window shopping became a purchase we will definitely not regret. Thank you ladies!

Had a great experience. Bonita was our salesperson and she was sweet and wonderful. Will definitely be back

Went to Ashley’s furniture, to purchase a Tempur-pedic mattress that cooled. Bonita was so very helpful , great personality and knowledgeable. We were very impressed in the excellent customer service we received.

So far it's been a real good experience,

Averie was absolutely amazing! She was so kind and patient with how indecisive we where when picking out a new bed. She was extremely helpful in exploring our options, but wasn’t pushy at all! We look forward to working with her on all of our furniture needs in the future.

Our experience with Ashley furniture in Macon GA on riverside way awesome, we loved working with Avarie, she is the best no pressure at all

Bonita was exceptional! The service was incredible! So much help and so many warm feelings. She is a true treasure. Really can’t say enough. Thank you so much!

Price was fair, delivery was excellent and communications were timely and informative throughout the process. Sales people were honest and helpful.

Great furniture and great buying experience! No surprises...and that means a lot when making large purchases. We are enjoying our new living room furniture!

LUCY WAS VERY HELPFUL AND PROFESSIONAL DEFINITELY WILL RECOMMEND FAMILY AND FRIENDS TO HER STORE.

We came in just to look and ended up wanting to buy. Bonita was very helpful in answering all of our questions and helping us find what we wanted. I have already recommended family to come here if they need new furniture!

Ask for Pamela! She is very friendly and will be sure to give you best price possible.

We had a great experience with the sales staff and delivery crew at the Macon, GA, location.

Our sales representative, Bonita, was fantastic to work with! She was able to answer all of our questions and helped us find what we were looking for!

Bonita and Lucy were great! Awesome customer service!

Priscilla and Cameron were an absolute dream to work with. They gave us space to shop but were always there if we had question. Absolutely amazing service!

Lucy and Priscilla were great I love the customer service

Love Bonita and Cam were amazing. Go check them out. Friendly and professional. Very knowledgeable and were able to answer all our questions. Helped us find something for our awakard space. They were very patient with us and our 2 yr old.

Bonita and Lucy were amazing! They were very helpful and accommodating. Highly recommend! Thank y’all so much!

Very prompt and great customer service!

Ravana was a big help in helping us select the right furniture at a reasonable price. Thank you for providing excellent customer service and we will shop here again.

Lucy & Avarie helped us out finding our new dinning room table !!

Thank you Ravana Willis for being so professional and patient with me and my grandma while we picked out a bed.

If you ever have to go into Ashley Furniture Store for anything, please please ask for Bonita Snell. She was/is very helpful and very very patient. Thank you so much!

Excellent customer service by Ms Bonita Snell Very knowledgeable and helpful. Great atmosphere in this Macon store

Avarie was a great help. She gave us plenty of space to glance and look and she was there when we had questions. She was very helpful in informing us of their sales for Fourth of July too.

Pam and Lucy were very patient and knowledgeable.

Pamela and Lucy help me select my item and amazing discounts. I would definitely come back.

Priscilla was extremely helpful and patient. Thank you for your kindness.

Priscilla and Lucy were awesome and provided exceptional customer service.

Bonita was an excellent sales person, she took time in helping us find and meet all our needs. She is an exceptional sales person.

Lucy and Pamela assisted us in finding the perfect couch for our new home. They were patient and listened to our needs. They were so sweet and very knowledgeable. The couch is good quality and was a great price! We would highly recommend!

Perfect serivce! Thank you so much Bonita was perfect!

Bonita and Lucy was AMAZING!!! very thoughtful, patient, and helped me tremendously. Will definitely be back!

We really appreciated working with Bonita. I would highly recommend her if you come by.

Pam Greene was excellent. She was so knowledgeable and helpful. Will definitely be back.

Ms.priscilla was amazing. Great customer service and she made sure that I walked out the store with my dream Couch

If customer service was a person it would be both Lucy and Pam. Words cannot describe how much I appreciate each one of them. They acknowledged my concerns and addressed my inquiries. Kudos and gold stars for making me a satisfied customer and an even bigger fan of Ashley Furniture.

I went to Ashley Store and was greeted by Katoria Gilbert. She had the most welcoming smile and radiant personality. I requested a blue sofa and she was extremely helpful. I found exactly what I was looking for. Go by and ask for Katoria Gilbert. You will not be disappointed. Thank you!

Ravana Willis was very helpful and patient. Thanks for all of your help making my daughter's Christmas a special one!!!

I enjoyed working with Bonita Snell. She was very helpful.

Service was excellent as soon as I walked in the store. Delivery was also great.

Lucy and Priscilla were our saleswoman today. We first came just looking around for furniture for our new house, but they both made sure we found exactly what we came looking for and more. They helped us find the right fabric, couch size and color. We werent sure on what dining room furniture would match and we mixed up a different table and chairs set to make sure we were happy with our purchase. This was a very smooth shopping experience with us, they made sure we got the right financing and met all our needs. We would recommend without a doubt for our friends and family to come shop here with Priscilla and Lucy.

Lucy was great!!!

Lucy and Pam were truly a breath of fresh air and I will be returning to purchase more furniture from them!

Lucy and Pam were the absolute best at helping me find exactly what I wanted. They were both very professional and patient with me and the entire process of making a purchase. We will return to them for future purchases.

Pamela and Lucy are the true epitome of customer service which is rare these days. Both were professional, detailed, and knowledgeable. They shared their expertise on their products and made sure that I was pleased with the quality of furniture being purchased. Thanks for making my experience with Ashley’s a fantastic one that I will definitely share with friends and family. Both deserve a raise, bonus, and recognition for representing Ashley Furniture in a positive and delightful manner.

Pam and Lucie were great in helping me find the perfect table for our office!

Katoria was fantastic and helped us pick out a new bedroom set. Showed us all the options and got us a great price!

Kat and manager Lucy their services was very professional and I was highly satisfied

Had a great experience, bought wonderful pieces of furniture including TV Stand & patio furniture, also amazing Assistance provided by Pamela Greene, greatly appreciated.

Kat and Kam were patient and showed knowledge about their products thanks again

Pam greeted us as soon as we walked in the doors and didn’t follow us around the showroom pressuring us into anything. We hate high pressure sales. She answered all of our questions and showed us different selections to choose from. We felt at ease and we would highly recommend Ashley furniture for all of your furniture needs! Ask for Pam she knows her furniture!! A very happy customer!!

Come in and ask for Bonita Snell. She is nice. She helped me to decide on the sofa that was right for my lifestyle and budget. She is wonderful.

Very nice lady, Pam! She was patient with us and even stayed open after hours. Explained the protection plan very well. Update: The lady lied when she told us the furniture was in stock. We are having to wait at least 4 weeks for a possible ship date.

Great customer service Bonita is AWESOME!

Pricilla was awesome helping me find the piece of furniture that I needed

Katoria was such a help in our first furniture buying experience!!

Ms.Katoria helped me tremendously. I found the sectional that I wanted the most! She was patient with me and helped me find exactly what I wanted.

We were greeted by Katoria Gilbert upon walking in and she was a joy to work with through the process of buying a new couch. She took the additional time to sit down with us and work through what we were looking for in a new sofa. She also took the time to explain the warranty. She was a joy to work with.

KAT KAT KAT KAT!!!!!!! She is the absolute best! Had to give an update: She went out of her way to let me know about a mattress going on sale that I had been eyeing for a while. She had everything ready for me when I got there and was an absolute pleasure to work with. She definitely looks out for you and I appreciate her effort so much. If you need ANYTHING, she can help you. Katoria was so helpful and nice!! She helped me find the perfect couch and worked with my budget. Definitely ask for her. She will help you find the best for what you need!

Katoria was absolutely fantastic. Helped us through everything and was very informative. Will ask for her when we come back and we will definitely be back.

Pamela Greene were awesome! 👏 😊🙌🏾

Katoria is so friendly she help me to get right things for me

Lucy and Kat thank you for helping me update my living room. You ladies were amazing. I will be returning to update my guest room.

Had the greatest experience! Kat and Lucy were a great help in assisting me with finding the perfect accent piece. I will definitely return.

Came to Ashley's furniture to purchase a mattress. Bonita Snell was our sales associate and she was absolutely wonderful! We left out of here with a mattress ordered and it was a super fast and easy process. Will definitely be back to see her!

Lucy and Priscilla were awesome! They walked me through the entire process. Great experience!

Katoria in the Macon store was awesome...got us exactly what we wanted and needed! She will be our go-to sales person. give her a try...you'll be wowed as well.

Bonita was very helpful. I got a great deal on a bar cart. Love it!

Sarah was a great help and very knowledgeable about the products! An overall great experience!

Bonita was exceptional and very knowledgeable about the product. She also answered all my question and concerns in a very professional manner. She has awesome customer service. Thanks for all your help.

Sales Associate Bonita was a wonderful sales person. She helped me find furniture to fit my needs and lifestyle in two different occasions. I give her two thumbs up 👍🏾 👍🏾. If you’re ever in the Macon store asks for sales associate “Bonita”.

Ravana Willis was awesome!! Great service!

Pam was great to work with and ensured I was well taken care of.

Bonita’s customer service was excellent.

My shopping experience was easy, Ms. Pam Greene was very helpful, answered all our questions with ease, and I will be returning!

Ms Pam Greene was extremely helpful and prompt with helping us find what we needed! We will definitely be returning to purchase more items

Bonita was an excellent customer service rep. Very sweet and straight to the point and working with your budget perfectly.

Pam green help us thanks you appreciate you for the help.......

My husband and I had the best buying experience at Ashley furniture! Pam and Cam were the best. Ask for either of them and you won’t be disappointed.

Ravanna was awesome, answered the questions we had well. Good knowledge of the product.

RAVANA WILLIS WAS AMAZING at Ashley Furniture Macon

Ravana is great!!!!

Bonita was a great salesperson. Her customer service was outstanding.

Great experience dealing with Ms. Ravana Willis. She was very helpful and knowledgeable.

Bonita was very helpful, we enjoyed working with her on our new furniture purchase.

Mrs Pam & Mrs Lucy Was amazing ! I would shop with them over & over again !

Excellent customer service - Pam Green was extremely helpful in picking out a dining room suite!

Priscilla was amazing! I recommend her hunting her down and finding her to help you. Manager was awesome as well!

Mrs. Pam did amazing with us and got us exactly what we needed. Best service!!

Pam is a fantastic salesperson! She went above and beyond to help my mother get the BEST deal on a couch and recliner. I would highly recommend Ashley Furniture in Macon and Pam!

Excellent excellent for PAM!!!

Priscilla was awesome! Easy to work with.

Pam was personable, knowledgeable, and friendly! We ask for every time we come in.

I had a very great experience at Ashley’s Home Store! Mrs. Bonita Snell was such a great sales associate! Bonita help my first furniture buying experience go well! She was very patient and answered all of my questions. Y’all come to Ashley’s Home store to see Mrs. Bonita! I will definitely refer Mrs . Bonita to anyone looking to buy furniture at Ashley’s!

Pam was Very nice greeted us right away

ms pam was lovley and very helpful

I like Bonota she very helpful and we sure be back for our future 🌸

Pam help me today. She was very sweet.

AWESOME, AWESOME, AWESOME. Bonita has been my sales Rep for years. Very Professional, Helpful and Personable!!!

Do not buy the Guardian product protection!!!! It is a joke, no one answers the phone and is next to impossible to use!!! A waste of money

Bonita Snell was a pleasure to work with. She took care of me in helping find my mom a new recliner. She also sold me on that 5 year warrenty which I really needed. Thanks again

Great Experience! Ravana took great care of us!

Ravana Willis gave amazing Customer Service. She was very knowledgeable of the products and assisted with my requests. Superb!!!

Ravana Willis was an amazing consultant. Great service and was very nice!

I made a purchase today and would like to give a special thanks to Mrs Bonita for her over the top customer service and help with the selection of our new furniture purchase.😁

Ravana was awesome ❤️❤️

Ravana Willis is a very professional sales women. She met our needs searching for a living room set. She was very kind.

Ms Ravana Willis was extremely professional and kind.

I absolutely LOVE Mrs. Bonita!!! I look for every time I shop here at Ashley on Riverside. She is the best!! It's like working with family❤️

Pam was a such a great help when purchasing my daughters bed.

Thanks To Pam & Kam For All The Help You Guys Gave Perfect Customer Service To Me I Thank You So Much

Bonita was such a great help and so sweet! Thank you! ☺️

Ravana Willis did a great job Thanks

Mrs. Bonita was awesome!

Pam was wonderful for giving us discounts on our mattress! Arthur helped us get the mattress and find the perfect one for us!

I had the best experience at Ashley Furniture today. I went in and got what I was looking for in no time with the help of Ravana Willis, Excellent Service!

Bonita great customer service.

Ravana Willis was super helpful and made the process of buying a couch easy

Priscilla and Lucy are the best customers service from these two adorable ladies

Bonita was so helpful and gave us a really good deal on my dream couch.

Ravana over at the Macon Ashley furniture is a fantastic rep. She's 10 out of 10 the best breaks everything down goes and thorough friendly person in general.

Ra Ana Willis was great. Purchased a new purple mattress and she was very helpful getting us what we needed.

Pamela Greene was very professional & helpful in making our purchase! Go see her today!!!

Ravana was extremely patient and helpful!! Highly recommended sales associate!!

Mrs. Pam is the best. Go see her!! She patient and has great taste.

Ms. Pam was very informative and helpful, she understood just what I was looking for.

Ravana Willis made this experience pleasurable! Was very friendly and absolutely worth every dime spent!

Super customer service. Amazing product!!

I had a wonderful time here. Ms. Pamela helped me out a ot. I really appreciated her.

Benita Snell was so knowledgeable and sweet! Great experience

Pamela Greene showed us excellent customer service. Will definitely be returning!

Bonita Snell was my consultant. She was very knowledgeable, professional and very helpful.

Pam was very helpful and helped us find just what we wanted. Thanks Ms Pam

Pam gave me a 5 star experience

Ravana was great! Found our bed :)

Ravana was great and alot of help!

Purchased a bedroom set from Arthur. Very nice and professional. Not pushy, but extremely knowledgeable in his field. Would definitely be back if needed!

Arthur Lawerence was great. He was very knowledgeable with their products. He wasn't pushy he found out what we were looking for and gave us plenty of options.

Ravana took care of my experience by helping me find the right bedroom suite within my budget. Thank you!

Ravenna was amazing and so patient with us. She was very knowledgeable and accommodating. I highly recommend using her when you go to Ashley

Mrs. Pam was so pleasant to work with. She helped my mom and I look and browse for living room furniture. She was super friendly and helpful!

Ravana was so helpful! She made the process of buying furniture so easy and stress free!

We had a great experience at Ashley today, Arthur Lawrence was our sales consultant. He was very friendly, helpful and knowledgeable, he assisted us with exactly what we needed. We will definitely recommend him to family, friends and anyone else who is in need of furniture.

Ravana Willis Was Very Helpful!!! She is the Goat She Got Us A Great Deal On Our Table!!!! Thanks

Great professional customer service from Arabians Willis Highly recommend her

Thanks Priscilla!

Arthur Lawrence is an awesome salesman. He was very helpful.

Bonita made my experience easy! I appreciate good customer service. Thank you!!

Ravana is very helpful. I purchased some awesome bedgear storm pillows from her previously and came back recently to get a mattress quote. I will be in for my mattress soon. Thank you to her for her help. Great sales person.

Cameron and Priscilla were great! Thank you!

Arthur Lawrence has been the hands down best! We love shopping and having him along our side! He has helped our dream kitchen come to life and now he’s helping our living room adventures begin!

Authur Lawrence has been our consultant twice and we absolutely love him! He makes sure everything is understood and that we get the best prices available! We will be back!

Profesional & fast delivery!

Had a very positive, personal experience purchasing a bedroom set from Pam.

Mrs. Bonita Snell was very helpful and listened to what we needed! We will definitely be back!

Ms.Pam was amazing to work with. She was very informative and helpful. Definitely will be coming back to finish my purchase with her!!!

Ravana was fantastic!

Terrence was very helpful today

Ravana Willis is such a awesome person! Very helpful & sweet as can be. Thankful for her and everything she did for us.

Went into the Macon location and had the best experience. This is my second time working with Arthur Lawrence, and he always goes above and beyond to get me exactly what I want and always gets me the best deal! For anyone needing furniture definitely go and see him.

Pam done such a great job for us. The sales team was very helpful!

Go and ask for Pam!!! Best sales associate ever and super sweet. Everyone in the store is very helpful. Will definitely buy here again

Pam is the best person she let us look and take our time and didn’t rush us at all even though it was near closing time

Pam is the goat. She needs to win that cash!

I had a great experience with my furniture purchase at Ashley in Macon, Ga. with Mrs. Pam! She was very helpful and explained everything clearly. She also helped me pick out my furniture and gave me great ideas as far as making it look even better! Mrs. Pam was the absolute best! Go see her!

Pam was great! Very knowledgeable,personable and was a great help in narrowing down the couch I wanted! I'll definitely be back and she will be my saleswoman!!

Great customer service!

Pam Green was amazing.

Pam was help great decorating tips!

Best customer service. Love it

Bonita was wonderful. She helped me pick out the right coffee table set and even price matched it for me.

Pam Green was very knowledgeable and patient with us. You need more like her on your sales floor.

Priscilla Simmons was a great help. She made sure we found what we were looking for. She took her time to color match and find other furniture that would match our taste. 10 out of 10 will come and see her again!

Bonita gave me the best service on my purchase of a new leather sofa. She was friendly and cheerful, making for an excellent shopping experience.

Just bought a Tempur Pedic with Ravana. She was funny and very helpful. Walked us through different mattresses and helped us make the best one!

SHES IS THE best

Bonita was awesome

Pam gave excellent service! Thank you!

Mrs. Pam Green was extremely helpful in meeting our needs. All store personnel were courteous and friendly.

Excellent services from Ms. Pam! She was very helpful in helping us finding what we wanted!

Great experience, they even stayed late after closing to help us out. Priscilla was amazing!

Pam was phenomenal, great customer service, assist full and extremely thorough in helping my girlfriend and I shop for furniture. I definitely will be sending more customers her way!

I had a great experience at the Ansley home store. Priscilla Simmons had great customer service and show great interest in my purchase. And helped with whatever I wanted and need . She is a great worker

Priscilla has great customer service, and showed great interest, I highly recommend her if you are looking for anything beautiful in your home

Priscilla Simmons have outstanding service. Ms.Simmons connects with customers very well !

Beautiful furniture! Friendly staff! Great discounts! Priscilla was excellent!

Ms. Pam and Robert were AWESOME…. Very helpful and patient with us. Please keep up the excellent work…

Ms. Pam was very helpful and professional in helping my husband and I to get a living room set. We really appreciated her help with the financing and she knew how to match the pieces we wanted.

Mrs.Priscilla Simmons, I received great service, she was very friendly, kind and professional. I am happy with her customer service!!!

Pam was awesome as always

Bonita was ver helpful! Just a sweet lady! Helped us, very patient.

Pam and Cam was very pleasant to do business with today and very helpful.

Priscilla was great! Very helpful

Great service robert and Ravana

Ms Bonita was fabulous. Such a great experience. She made the ordering process super easy!

Arthur and Cameron were outstanding in their help

I recently stopped in the Macon Ashley store looking for a sleeper sofa and was pleasantly surprised of how many options they had! I was greeted and assisted very promptly by a woman named Ravanna who was amazing at giving me all the details needed and certainly was very patient answering the many questions I gave to her! I will definitely be referring her to many friends and family to receive not only amazing customer service but also great furniture from Ashley.

Pam and Cam were awesome and helped us a ton!! The team at Ashley’s Home Furniture were amazing and we’ll be back next week!

Robert and Terrence was awesome and provided great customer services!!!!

Bonita was very helpful and courteous and helped us with our items informed us about protection plans

Excellent Custoner Service . Ask for Bonita . She was most helpful in helping my husband and I navigate through the whole process. Also loved the furniture purchase of motion sofa with matching recliner and end table . Thanks Bonita, Renel

Such nice people. Arthur is very helpful!

Terrance Fannin was great!!!! He was a fantastic salesman highly recommend him!!!! Very professional!!!!

Very good customer service. Ravana was very patient with me and provided excellent customer service.

Great experience. Very friendly and knowledgeable staff. Arthur is awesome!!

Priscilla was great. Go see her!! Robert worked to get my payment where I wanted. Great experience

Excellent!!!!

Such a wonderful experience! Second time purchasing a home item here and very pleased. Customer service, prices, and quality of products are exceptional!

Pamela Greene and Cameron Jones really helped us find the bed suit that we loved! 10 out of 10 recommend. They really care for their customers.

Great experience they help us a lot

Nate was very helpful and answered our questions. Will definitely come back.

Great

The payment was so low and they were very kind

So far we have had a great experience with Ashley!!!

Great experience, great salesman. Ask for Nate!

Went to look and bought a couch. Good service and friendly employees.

Great experience. Nate Fisher was very helpful. Great customer service!

The staff and experience was wonderful Melody was very helpful.

Great experience/customer service. Bonita was very helpful and knowledgeable.

Melody was awesome! Great experience.

Found a great couch at an affordable price. My sales expert Ms. Pamela G. was phenomenal in the process of understanding what our needs were and the design. Getting us to checkout was also done very efficiently. I'm very satisfied with my purchase. I'll be back.

Im in love with this atmosphere at this store . Very pleasant . The best furniture store in Macon. Please don’t get rid of Melody and Robert they are the best salesmen I know 😍

Miss Pam is the best along with Robert the store manager. Highly recommend

Excellent customer service and willing to help get the best price available, just awesome.

My mom and I had a great experience at the Ashley store in Macon the sales rep was so very sweet and listened to my moms needs . She found a power sofa that was absolutely the perfect size and comfort level for her. The delivery team was awesome and the sofa was delivered in about a week. Highly recommend.

I recently purchased furniture from Ashley's and absolutely love the quality of it! The sales associate Melody Hinde was awesome! She was very attentive to our needs and did not mind assisting us even towards the store closing.

Pam is the BEST!!!! She is a blessing to me and my family

Great knowledge and experience with Associate Arthur!

Met Pam on the way in the store and she didn't pressure. Just said let her k ow what we wanted to do when we were ready. Great experience.

Terrance and Robert were fantastic. They had so much patience with us and our kids as we looked around and even went next door to compare. They were so easy to work with and we will definitely come back to do more business.

Awesome selection and payment options.

Ashley been real good to us ...Alivia Flexon was amazing she went above and beyond to help us ...we will be purchasing again...Thanks Ashley

If I could give it 0 stars I would. I purchased a dining table and it was damaged upon the first time it arrived and when they replaced it. I then purchased a new one to replace the damaged one and it also was damaged. The manager along with those at the warehouse refused to replace it to my satisfaction and tried to give me one off of the floor in which multiple people had touched and sat in. Very disgusted with my visit and I advise that you do not purchase from them. They are full of it and I’m glad I got my money back. You can find something much better at any other store but there’s.

Ashley was AMAZING! great help!

Great customer service! Pam was very helpful and patient!!

Excellent furniture, professional and friendly staff, and quick delivery times.

Customer service here was great! Miss Bonita and Robert assisted me in making a seamless purchase. Shopping here was pleasant & I will be back!

They gave us the best sales price possible. And they were very patient with us took their time didn't hurry us

My husband and I had such a great experience at this store! Terrance was welcoming and helpful while we were looking for a new living room sectional. I love Ashley’s and plan to come back for future purchases!

We had an amazing experience at Ashley furniture store!

Still waiting on a complete refund 8 days later. Overcharged and decided to cancel entire transaction. Delivery called to try to schedule delivery. I told them again I am waiting on a refund. Still waiting on a manager to call. Bad business. Over $5000 purchase.

Very nice and quickly set me up!

Great experience

I visited Ashley in Macon to pick out a living room set and had the best experience. Alivia was the rep who helped us and she was amazing. She was very patient and helpful. She gave me the pros and cons of each set that I liked and gave awesome suggestions on pairing the sets with other items. With Alivia’s help I was able to pick out a beautiful living room suit and an area rug to go with it.

We have been to Ashley for a sofa & now a dining table. The entire team is helpful & knowledgeable. We were helped by Melody & Priscilla - each time they helped us find exactly what we were looking for & made sure to give us time alone to explore and discuss before moving forward. The exact right balance between helpful & letting us do it “alone”. They do a great job with finding what promotions they can apply to your balance also!

Store experience was polite without being pushy (don't like that!). Once purchase decision was made the transaction was quick and efficient, with some rebates thrown in. Before leaving it was explained that Ashley would stay in touch via email and text.On delivery day an accurate window was given, a text 15 minutes before, then a call from the truck. (Very nice). The delivery guys were polite, quick and efficient, set up the furniture in minutes, were respectful of property and left us with a nice new living room suite.Ashley will be at the top of our list next time we are looking for any furniture, very nice experience.

So helpful. I love Ashley Furniture

We had the pleasure of working with Ms. Melody. There was no pressure, we told her what we like and she showed us a wrap options. She was understanding to our needs and we ending up buying exactly what we needed. Thank you Melody for you help with making us feel comfortable with our purchase. We will return and ask for you.

Best experience ever thank Mrs Lucy asst mgr and Priscilla sales associate, Will definitely come back great customer service they really look after the customer

Great customer service!

We had the pleasure of meeting Pam Greene today and purchased two five drawer Chest. Pam represents the frontline of Ashley Home Store very well! Pam listened and showed us what we were looking for and was very patient allowing us to purchase what we wanted Allowing my husband and I to get what we were looking for. We visited Rooms to Go first but the salesman did not allow us to view his merchandise saying he did not have the modern platform frame we were looking for! Pam looked it up online for us but assisted me when I wanted to see some solid wood dresser drawers. I feel I received great service at Ashley Furniture by Ms Pam Greene verses Rooms To Go.

The guys that delivered our chairs were excellent 👏

My sales representative was very professional, delivery was prompt and I am very pleased with my Signature Design recliner.

Great selection, and Mrs Pam was awesome. She helped us find a lot of great pieces for our home!

Lucy and Pam were awesome! They have great customer service skills and were able to assist us with what we needed.

Greatest selection of furniture and mattresses in the world. Wonderful Sales Staff!!!

This location is the best! I had a great experience with Terrance and Robert! They were very professional and helpful. Terrance was even patient with me being indecisive lol. I really appreciate all of what you guys did. Thanks

They have a great selection and great staff. We were helped by Avery and he has great knowledge on all the inventory and is very professional. We will be returning for any future furniture needs.

Great people

Great service from purchase to delivery.

Avery Lunsford was outstanding. We even went back to him for our additional end table's.

Excellent customer service with Mrs. Pamela Greene... Will definitely return.

Nicole was AWESOME!!! THANK YOU

Best furniture store ever!

Our salesperson was very helpful and knowledgeable. The delivery process was well-communicated and the delivery guys knew what they were doing. Overall, it was a good experience and we are quite pleased with our new furniture.

My husband and I purchased an adjustable bed, Mattress,upholstered barstools,and a square counter table on 4/25/22. On 5/21/22 the adjustable base was delivered in a box and assembled by two delivery guys onsite. Once assembled, the two delivery guys placed the Mattresses upon the adjustable base and plugged it in for use. The adjustable base was found to be inoperable. The remote and Batteries which were checked and the adjustable base was rexamined for error. A call was immediately made to the service & warranty manger as well as the store via speaker phone. The rep on the line documented the sale & item number and a note was placed in the tablet by the delivery guy. We were advised by the rep on the phone that a new adjustable base would be delivered. Each week we receive an update via text thanking us for our patience. Today I called to see if there was a specific date available for delivery as of yet. Today I was informed that the messages sent were for the barstools only. This is not acceptable & I reminded and explained to the rep on the other end that the adjustable base has not worked period, not even at the time of delivery.I was told to call Sealy & that Ashley had no plans to deliver a new base even after being told otherwise. Whatever you do please take your money to a store that specializes in bed and mattress as you don't want to fall victim to your money being taken only to be delivered equipment that never worked at the time of delivery!

*Earliest delivery was three weeks away. *Delivery ran way past the window we were given and when we called we were told there was no way to tell when the furniture would arrive. *Furniture arrived damaged and after we reported it, they did nothing and we had to keep calling back until finally they came out to repair it. *A FULL year later, the damaged item is still not fixed.I will NEVER buy from Ashley Furniture again.

Good sales staff. However after ordering my furniture I was told it would take 4 - 14 weeks before delivery can be made. Updates to follow once it is delivery is made. My suggestion is ask before buying anything here or go elsewhere.

The girl Jodie was wonderful! She helped me find exactly what I wanted and at a great price. Although I was hoping to get the furniture sooner, there's nothing that can be done. So, patience is necessary, but the quality of the furniture is worth the wait. If you plan on visiting the store, def ask for Jodie.

Ashley Furniture is quality everything! The prices are commensurate with what the company stands for. Don’t shop anywhere else- only Ashley!!

I purchased a $4000 mattress and bed frame from Ashley’s. I specially stated, “do not deliver until all piece are together”. Today, they came to set up our bed. After building the frame, they realized they didn’t have the slats for the mattress to sit on. When asked when this will be delivered, they said, “we have no idea”, and state, “it’s on back order”. They said they would have to come back at a later time with the piece. This is exactly what I was trying to avoid by telling customer service to hold the pieces until they were in their entirety. One of the delivery men suggested we buy slats of wood from the Lowes. We spent an additional $114 on these slats. When customer service was informed of the situation, they basically said, “there’s nothing we can do”. I have called again and again trying to be connected with the Riverside drive store, only to be connected to an automated system and given a “call back” ticket. I am very disappointed with this store, and as this was my first experience with Ashley’s I vow to never shop here again. I also vow to make sure everyone I come in contact with will not experience a similar event at the hands of this furniture store chain.

It’s been 3 weeks and we are still waiting for the supports for our king bed, they brought a queen base, and the TV stand did not arrived. The transportation crew had no idea what happened but the store neither. Nice!

The store is no longer there.

Everyone from the sales clerk to the delivery guys were professional, friendly, and helpful #Blossoms! And the furnishings are of the highest quality materials! I JUST LOVE THIS STORE. CK

Did not wanna help me when looking to purchase a recliner. All recliners would have to "be ordered" and "would take 16 weeks to arrive". Multiples of the same recliner in the store and they would not sell the units.

Do not order from here. I ordered a bed and there were missing pieces. Called them and got pieces sent. They sent the wrong pieces. Called again and they said they will send the right ones. Wrong pieces were sent again. Everytime I call I have long wait times and people who can’t seem to understand what parts I need.

Everything was good and had no trouble at all.

Love the furniture - it is very well constructed and looks New Years later Thur delivery service personnel are very courteous and knowledgeable about the product(s) they have delivered to me

Very nice and knowledgeable staff. Pam could answer all our questions and knew the furniture stock thoroughly. Very pleasant experience on a rainy day.

Always finding great deals here

Ordered a sofa in April with an expected delivery date of June 19th. We are now at the end of July and no one can give me an exact date on when my furniture will arrive. Wish I had purchased online or from rooms to go. Update now September and still no word on my order. Went to cancel my order and get refund and was told they don't do in store refunds, but they can take your money in store. Will never do business or recommend here again.

Everything all the way down to sales people

Great furniture @ a great price!! Clearance sale at the Macon, Ga. location on Presidential Hwy....20 to 80 percent off select items.

Great Sale Prices. Better Hurry they are moving Soon!!!!!

Just stopped in to look around. Says they are having a moving sale with huge markdowns but I didn't see much stuff marked down.

Store signage says they are moving.

great quality products, wonderful prices and excellent customer service.

Fairly good service and a beautiful showroom. It would be nice if they displays were more friendly towards people who use walkers/crutches/canes. It's awkward to have someone moving the furniture so you can sit down. The staff was kind and tried to help.

Mrs. Pam Greene went over and beyond to make sure I had everything I needed. She was very friendly and knowledgeable.

Wow ! This was our first time in an Ashley's Home Furniture and I know it want be our last. Pamela our salesperson was most helpful and a lot of fun. The furniture they have is absolutely beautiful and the prices can't be beat. They said it may be six to eight weeks for dilevery but Halleuigh I am believing in two weeks praise the Lord.

Just stopped in with my parents while furniture shopping we were greeted by a employee after like 3 steps into the store who immediately offered to help us. 0 complaints!

I purchased a Living Room Set from Ashley Furniture. The seam on the sofa started to separate. The Guardian Protection Plan cost $189 for five years. It was oversold by my Sales Rep and Guardian denied my claim. Please do not waste your money getting this protection plan. Please read ALL of the exclusions if you are thinking about purchasing it. I will NEVER purchase that plan again.

Didn't have in stock what we needed!

The employees are super helpful and super friendly! They will help you find what you need and help you with pricing estimates. The only problem I found with this store was there pricing. It's a tad bit on the more expensive side opposed to more-so affordable. Overall tho, great customer service!!!!😁👍🏽

Clean and friendly personal.

Furniture I got from them 16 years ago still in excellent shape so I had to purchase from again to complete my remodel. Great prices. Friendly and fast service. No pressure from salesperson. Love my beautiful comfy deep seated sofa and will be purchasing another along with bar stools, end table, coffee table and a rug within the week.

Nice customer service

We got our sofa and my amazing recliner from here. The salesman was very friendly and the owner treated us like family. This is where we will be buying all of our home decor and furniture from now on!

Great looking furniture

This is the worst customer service we have ever experienced. We purchased a sofa and love seat, June 4, 2020. We received the love seat with a deilvery of the sofa later. They scheduled a delivery for the sofa and never showed stating it was still on backorder. No phone call either, we had to call them, Weeks later, they scheduled another delivery time. The truck shows up, (after taking off from work for the delivery) and the sofa was not on the truck. We physically went into the store and spoke to the manager, John A. which we have spoken with many times. He said, &"the sofa is wrapped and in the store, it will be delivered tomorrow.&" Straight to our face he said that. I questioned the delivery on a Sunday, but he ensured us they do deliver on Sunday. Sunday came (yesterday) and we called the store at approx. 1:00pm. They said it would be here by 5:00pm. No word. We called back the store and John A. said there was a misunderstanding and he did not have the sofa after all for delivery!!!!!!! WTF!!! The problem is not the backorder, it is the lies and distrust. John tells you what you want to hear instead of the truth. I have NEVER been lied too so many times. When I try to call someone above at a Ashley headquarters, I&'m told this store is a franchise and we have to deal with them. DO NOT BELIEVE WHAT YOU ARE TOLD. If they would have said it would be another few weeks, so be it, but to wait around on something that does not come is completely unacceptable! Ashley is doing themselves a disservice by keeping this man on as an employee.Shameful!

This is the worst customer service we have ever experienced. We purchased a sofa and love seat, June 4, 2020. We received the love seat with a deilvery of the sofa later. They scheduled a delivery for the sofa and never showed stating it was still on backorder. No phone call either, we had to call them, Weeks later, they scheduled another delivery time. The truck shows up, (after taking off from work for the delivery) and the sofa was not on the truck. We physically went into the store and spoke to the manager, John A. which we have spoken with many times. He said, "the sofa is wrapped and in the store, it will be delivered tomorrow." Straight to our face he said that. I questioned the delivery on a Sunday, but he ensured us they do deliver on Sunday. Sunday came (yesterday) and we called the store at approx. 1:00pm. They said it would be here by 5:00pm. No word. We called back the store and John A. said there was a misunderstanding and he did not have the sofa after all for delivery!!!!!!! WTF!!! The problem is not the backorder, it is the lies and distrust. John tells you what you want to hear instead of the truth. I have NEVER been lied too so many times. When I try to call someone above at a Ashley headquarters, I'm told this store is a franchise and we have to deal with them. DO NOT BELIEVE WHAT YOU ARE TOLD. If they would have said it would be another few weeks, so be it, but to wait around on something that does not come is completely unacceptable! Ashley is doing themselves a disservice by keeping this man on as an employee.Shameful!

My bed broke completely as soon as they put it up. Now I been waiting almost 3 months to get it repaired. Never again! I wouldn't recommend no one to go near this place.

Make sure you ask for Ms. Gerri

Was very disappointed! Purchased two bedroom sets that arrived almost two months later. One of the sets was delivered with a missing piece. Was told when I called that the item that they allowed me to pay for was out of stock and that I can have the item off the showroom floor but it didn’t come with delivery (that I had also already paid for), that I would have to come in and pick it up myself. Problem was solved with a refund that I’m currently waiting to receive.

Staff verrrry friendly! Was in & out 30 minutes furniture ordered!

Nice furniture and knowledgeable staff.

The whole team were so helpful and accommodating in assisting me with my furniture needs. I was moving into a new place; the manger, designer, floor-men, and salesperson, Madison Gill, were friendly, knowledgeable, and excited to assist me during this transition. We took measurements and did room props to see how pieces flowed together before purchasing them. She also helped me to find the short-term finance needs to take my pieces home that day. The pieces were not only attractive, but quality built.

Very friendly and accommodating staff offering the best value for elegant, quality furniture that will beautify any home.

Madison Gill was an amazing sales rep. I bought two things from this store on separate occasions and she was a lot of help

Maddie G hooked me up! I was never planning on buying a bed, I just wanted to look. But she totally made me feel at home and like I was getting a great deal. Her customer service sold me. Definitely keep her around for a long time! Love my new bed 💕

I've had a few problems on the manufacturing side, but Madison our sales provider, was helpful with getting it corrected. Madison also is very knowledgeable about products, quality, and over the top friendly and easily accessible for questions. She took the time to listen to my husband and I about our style and pointed us to the perfect product. We will use Madison and Ashley Furniture again. John, store manager, also does a phenomenal job.

I have had the pleasure of working with Madison Gills more than once and she was amazing each time. She goes out her way make sure all your needs are met before making a purchase. If ever needing to find great furniture and great customer service ask for Madison! 🤗

Home delivery....Pathetic....store management has no respect for the value of customer service...even on a Sunday.... If I could rate less than one...It wuld be just that...<1....

Good service, everyone was helpful and nice. And the most important the prices are awesome.

The staff and quality of the furniture was great, however the independent delivery service left us with several questions. First question, who shows up to do a job smelling like they hung out with Mary and Jane. Second question, when you put a large dent in a wall of a brand new house, who argues that you didn't do it. After going around and around about it, my fiancé looked up the owner of this company. What reputable furniture store hires someone to go into people's homes with a criminal history? We will never do business with a company that does not have their customers safety in mind.

Apparently this place doesn't value its customers and their business. It was 5:55pm on a Sunday with an advertised closing time of 6:00pm. I literally wanted to come in and immediately purchase a box spring. When the automatic doors wouldn't open on their own I manually opened them. I was immediately told "we're about to close." I said, "Do you have any box springs? Can you make a sale?" Her reply was, "We're about to close." Well, it seems to me that you're not "about" to close, but that you've "already" closed. Good luck keeping your doors open in the future... I doubt you'll weather the storm much better than Bed, Bath, & Beyond and other brick and mortar locations. What sets you apart from online retailers if you don't focus on customer service? I won't be back to see whether you improve.

Shopping at the Ashley store was different from any of the rest meeting Pam was an experience my wife and Pam connected automatically which make things a little better when doing business Pam is very aware of the store, it's prices and location of items the most impressive thing that Pam did she came in early to assist us that really impressed me

Pamela G is the best Sales Representative. She's very precise and she is there from start to finish, she won't leave you to go do other things. My family I and have been back multiple times and we always ask if Pamela is there. Pamela is very respectful and wants whats best for you. Thank you Ms. Pam for helping us get our new home together we will be back. The Zanders Family

Beware! For some reason it took 2.5 months to get our furniture! When it finally showed up the love seat was wrong. Then we waited another 3 weeks for the correct love seat to be delivered. The day it was to be delivered, they didn't put it on the truck that day, and they showed up to take the wrong unit, we informed them they can't take it until the correct unit shows up and delivered! We are still waiting on the love seat to show up. The delivery guys said this happens alot! REALLY!!

*Earliest delivery was three weeks away. *Delivery ran way past the window we were given and when we called we were told there was no way to tell when the furniture would arrive. *Furniture arrived damaged and after we reported it, they did nothing and we had to keep calling back until finally they came out to repair it. I will NEVER buy from Ashley Furniture again.

My most recent experience with the Macon store was very disappointing! I will NOT purchase anything else from any place associated with Ashley furniture. They do NOT stand by there word, via text, phone, or purchase receipt. I paid for my purchases in full and it was not ALL delivered as I was told it would be. I got my purchased items over a months time. Unreal right, I know- that's my point. Who conducted business this way Ashley furniture in Macon. We ended up putting my furniture together, NOT delivery workers.(Maybe that's why when my delivery fee was credited back/it meant do it yourself..I really don't know) My purchases came in parts - but I paid for it all at once. We picked up bed rails, and the dresser) Then when my last piece of furniture was suppose to come (the dresser), I made 3 phone calls and left 2 messages to get the delivery closer to what was workable for me..totally ignored. I called within the allotted time and they still was coming to deliver and I was at work(unsatisfactory). Finally we agreed on something..it would be taken to the store. I didn't get a call or anything letting me know it was there for sure. There seems to be a problem with phone calls being made & returned, management step it up..I've done retail/ sales before. This was NOT good customer service at all. Very unacceptable service and if I had to grade this lasting experience with your staff and store (F),failed to me customer satisfaction. The lesson I've learned from this-by locally!!!

Didn't have what I want as for the sale price

Great service

I been trying to buy a sofa for$297 there for about a month now, the first time I went in they telling me about all these fees, insurance etc and it got to be at least $300 to finance (which is understandable) but what happen to just going in and getting simply sofa. Then they telling me I got to get it delivered, Why can't I pick it up? Not giving you an extra $69 when I stay right around the corner waiting on you guys all day for a sofa. Not gonna happen!! This place takes the joy out of buying furniture.

Decent furniture. Majority is fake wood but still decent

Priscilla was a great sales lady. I like this large selection of items in the store. I'm not sure about delivery, as I picked up my own items from the store.

PRICELESS service and professionalism!

People please be careful and cautious. I went in and paid for a particular chair, which I was advised it had to be ordered but they had it in stock at the warehouse Should have been in about two weeks, returned to store to pick up the chair. Did not ever received a call back to tell me the chair had arrived by the supposed date. Upon arriving with a small truck then I was told without warning the chair had been discontinued and I asked for my whole refund back, The owner and I got into a heated discussion about the poor customer service. He advised me that he did not do refunds but store credit and if I were waiting on a refund, He would not give it back even if Jesus Came. I had no choice but to do in store credit towards something else in that price range of the invisible chair that never existed. I will never ever purchase anything else from this store in Macon GA. Located Eisenhower Parkway. So people word to the wise please by pass this company and never do business with them or if you do. LET THE BUYER BEWARE. YOU HAVE BEEN WARNED. The results will be same as my experience. Jade

do not. . . i repeat do not shop from this store!!!!! they will tell you anything to get your business then bounce your calls around to everyone when you call for answers. i bought a sofa april 23 and it has been rescheduled for delivery 3 times already. my kids are having to sit on the floor because we threw out the old sofa expecting the delivery of the new one last friday on may 24. run, run, run as fast as you can to another furniture store!!!!!!!!

Hands down- best experience at any Ashley's location we've visited Nationwide! Sandy is the ultimate professional, EXTREMELY courteous and patient. Will return and pass the word.

I have had several bad experiences with this store. The last ans final straw is the delivery guys damaging my house. This happened back in January and I have yet to hear back on how they plan to fix the damages. I have called several times left messages and no one has contacted me about this issue. I WILL NEVER BUY ANYTHING FROM THIS STORE AGAIN!!!!

They had a marked down sleeper sofa and when I asked if there was anything wrong with it l, I was told no. I opened it up and there was a big hole in it and the mattress was missing. Horrible!

If I can give them a Zero I would. I loved my sells lady Bernice. But the rest of Ashleys after you purchase was a nightmare! They had to reschedule my delivery 4 times. Didn’t bring all my stuff.That took another week. So I was with out a living room set, dinette , and 2 bedroom sets. Yes I spent A LOT OF MONEY! I did not finance my furniture I paid cash for it. It took 9 months to get my Insurance paper and it was wrong. I ended up going over their heads to get it. Plus when they delivered my furniture they damaged some and that took 5 months of calling every week for them to come a fix. Then only some was fixed and he said he will be back to fix the rest.... which remember it was damaged in delivery. That took another 3 months to get fixed. I purchased my items on 1/19/2018 and on 12/06/2018 I finally received my Corrected 5 year Insurance agreement. On my daughter bedroom set the finish on her dresser was peeling..... not paint with a glossy finish... no it was sticky paper was peeling off of her dresser so in December 2018 I left 2 messages no call back, January 2019 I left 2 messages and in February I left 2 messages. According to the Insurance I have a year warranty from Ashley from the time my furniture was delivered and it wasn’t delivered until March 2018 . (Cause they kept changing my date) so I went with out furniture for over a month. Any ways Ashley Furniture NEVER called me back and finally today I called again and they were like oh well you have to make a claim. It doesn’t matter that we didn’t call u back cause it is out of our hands now.... Wow Wow Wow so i called FCP and now I can rest easy. I will NEVER RECOMMEND ASHLEYS FURNITURE to anyone. And if anyone ask where I got my beautiful furniture from I will only tell them the nightmare that came with doing business with Ashleys . When I called Corporate thay blamed the management company they hired to represent them. So Ashley Furniture Corporate didn’t take ownership. The person I spoke with blamed someone else and apologized with an attitude.... like Are you for real. I felt as if he didn’t want to be bothered with my complaint. His attitude was like what do I want me to do about it? OMG!!!! He totally Brushed me off and my complaint. We the consumers DO NOT MATTER! But I will like to thank with all my heart the dedication that Cathie McElveen gave to straighten out my 5 year Insurance document. Once she heard my complaints she was on it and took care of it the same day. And get this, it was by accident that she got involved. She called me to make a service call for an appointment time. I told her everything and she went to work and got me what I needed. She should be in Corporate cause she cares! She didn’t have to but she got the job done! Again Thank you Cathie McElveen. If it wasn’t for you I would not have my paperwork to get my furniture fixed! I appreciate good people like you. Dedicated, caring, concerned, understanding, does your job right from start and you didn’t finish until you knew I had my paper work! Promote her cause she is the only one out of 20 different people and 2 managements and Corporate that I spoke with that cared enough to do a job that I am sure was not her job to do, but because she represents Ashleys... she did it and her only concern was to make sure I had the right paperwork. Where no one else cared!

Mrs. Pam at Ashley furniture is the best sales rep ever. If anyone is looking for furniture, go talk to her. She is the best

Big selection, friendly folks!

ordered a sofa in December 2018 and told it would be in a month. Called in January and was told the item had arrived and was ready for pickup. Drove over an hour to pick up and once arrived found that the item was not there and in fact the sofa had never been ordered. They had to reorder the sofa which would take another month to receive. They offered free delivery to help compensate for the mix up, which was very nice, but when they called to schedule the delivery it could only be done on a Thursday with a 3 hour window.....of course that doesn't work since we all have jobs. Poor communication, poor customer service. would not do business with this store again.

ordered a sofa in December 2018 and told it would be in January 2019. Called in January and told the item was in. Drove over an hour to pick up and when I arrived the item was not there.....and....found out that the sofa was never ordered. Reordered sofa and was told that they would offer free delivery to compensate for the screw up, but then when called to set delivery the only day they delivered was on Thursday with a 3 hour window. Not able to do this since of course we work.

These folks do not have a clue. Good luck if you choose to do business with them. Wanted to see different furniture and the best answer i could get was that i needed to look at the website. If i wanted to look at the website i would have kept my rearend at home and looked at their website.

Great sales people. Not pushy but so helpful!!

My sister n law is in the process of taking legal action against this store for continuously charging her credit card for furniture she did not receive. I would not shop at this store.

I bought my furniture cash on the third of December. I was without it at Christmas and not I'm having another family affair on Saturday which they are saying that they can't deliver until Saturday between 3:00 and 6:00. They get your money and they're done with you. Six weeks is more than enough time for any delivery.

We bought a bedroom set in September and paid for it in full. Was told it would be delivered in mid Oct. We didn't get it until last week of October and then the drawers wouldn't fit into our footboard The delivery guys couldn't help me and had to go for their next delivery. I could not get in touch with anyone easily to discuss the issue. Once I did reach someone, they told me they'd come back out to exchange the pieces for the right one. This didn't happen until mid December. When they came out that time, they brought new drawers but realized the footboard was actually the problem. I was told they'd come back within 48 hours. A MONTH later, I called to ask why they hadn't come back to fix the issue. They came a week after this and replaced the footboard, but didn't have the bolts🤦I was then told someone would come back that same day with the bolts to finish the assembly....hasn't happened yet. Everyone I've talked to or encountered has been nice and professional, but this is an unfortunate experience with too many mistakes. I won't be ordering from Ashley in the future.

Prices too high!

Love this store just fabulous

Very helpful. Associate spent time comparing prices to other pieces and at other stores. However....the furniture isn't super great quality....my dining table and chairs fell apart within a matter of months.