Ashley Store McDonough, GA (Henry Town)

The customer service here was wonderful. The gentleman that helped us wad very informative, helpful and professional. He was really great .

Very nice store. Romano was helpful, nice, pleasant and easy to work with.

Customer service top tier. Will be back again and again.

Really good nice place

The store is clean and well displayed. Staff is friendly and helpful. Furniture is quality. I love that it is made in the U.S. Focus on the protection plan is a bit much.

We got great service from Mr. Greg.

Great experience at Ashley Store of McDonough! Tammy was knowledgeable in reference to their sofa stock and brands. She made sure I received the best pricing for the sofa set I purchased and options that were available as well. I will definitely consider Ashley Furniture for my next home project. Kudos to the McDonough store Team!

Great service

I had a divine shopping experience at Ashley. I was not pressured, followed around the store, or harnessed. My sales professional Romano took his time, explained all of my buying options, and gave me time to make a decision. I will most definitely return for additional purchases.

Antwan was so helpful and friendly when I was picking out my table. He made the whole experience so easy. Good job!

Tammy is the best! Patient, polite, and persuasive!! The three ingredients for spectacular customer service!!

I originally gave Ashley a five star before I realize that the two white chairs I ordered came without the hardware, no legs. I have reached out to Antwan and have been speaking to him about getting the legs for my white chairs. Antwan stated he is getting them shipped but it’s been two weeks and no legs for my chair. I am being patient in hopes he keeps his word. I will change my review if they keep their word and send the hardware for the chairs.

I had a very pleasant visit. My salesman Romano was friendly and very knowledgeable. Great experience!

My experience was amazing My sales rep was so personable N Caring U can’t wait to enjoy my new purchase

The sales Rep was very helpful in the Mcdonough store. The delivery was right on time. They kept us in informed about delivery and we received a call to let us know they were on the way with our purchase.

Good place to purchase any furniture at good prices, no pushy sales person like Room to go. The Sales Person was very helpful and answered all my questions.

Excellent service

Big thank you to Kerri! She was so welcoming and patient, listed to what my elderly mother in law was looking for and found us what we needed at a really great price. Thank you!

Great experience. Salesman was friendly and very knowledgeable

I actually had been in the showroom a couple of days earlier was assisted by a young man just did not complete the deal. The day of my purchase a young lady of similar professionalism sealed the sale deal.

If i can give them a zero star, i would. They delivered my bedroom set today, and the headboard was wrong. Asked the delivery person to set up the bed frame and matress, and he refused. He said he couldn't cause the headboard was not the correct one. Called Ashley and went around to the store where i bought the bedroom set at Mcdonough and spoke to the salesman who sold me the bed set. Did some checking and came back and said there was no mistake on his side and that the delivery person is responsible for picking up the items and delivering and setting it up to the customer. This whole process is one major cluster F***. I've been waiting for 20 minutes for an answer to what they gonna do getting my headboard that i purchased. The manager had the audacity to tell me to calm down, knowing that people spend thousands of dollars in this place. I will still need to get a few mote furniture, but i will not buy it from ashley! Update: 06-21 The manager at this Location Julien is truly unprofessional, went at the store yesterday, and spoke to them about delivery and setup of the bed and how the contractor responsible for delivery and setup totally messed up the delivery of the items i purchased. Today, i went by there cause i didn't hear from them after julien said they would call me yesterday or he would call me this morning for the update. manager Julien was extremely rude and told me to calm down and sit down, which is not how you treat a customer who is disgruntled by the delivery service and in effectiveness of the store management team to coordinate with their delivery contractor and to provide the customer with adequate updates let alone keeping their word to call and update the customer when they say so, this feels like used car dealership tactics. From the manager trying to direct the customer to do his will until the lack of blatant follow-up. Therefore, i canceled the order and asked for a full refund. I took my business somewhere else, and this is how service should be rendered. Selected products we wish to purchase were given multiple options to meet the desired financial arrangement. After everything was agreed upon, scheduled delivery, authorization for products, the showroom service rep provided us with their personal contact info, days off in case we need to reach them during the schedule delivery process. None of these things was done by anyone at Ashley's, which shows a lack of commitment as well as professionalism to and for the customers patronizing their store. Save yourself a headache and stear clear of Ashley furniture store at Mcdonough.

Just to let everyone know I paid off my credit card for Ashley Furniture and I was charged an extra $500 + for paying it off early. This was not disclosed about early payoff. Whenever we purchased our furniture, we spent a little over nine thousand dollars on furniture and paid it off early. And we get penalized for paying it off early. This is a bunch of bs, and we will no longer be doing business with ashley furniture. Also, they messed up on our pickup for our beds. I had to call multiple times and talked 2 different managers to get this straight. They set a second pickup, which I had to take another day off of work for them to pick it up and they did not even set up an appointment for the second one. When the driver showed up, it was on a different day. Luckily, my daughter was here to help assist the driver On which mattress to take. Again, we will no longer be doing business with ashley furniture.

Bought a bed frame. None of the stuff I saw online was in the store. The lady that helped me was polite. I paid in full for the item so maybe because I wasn’t financing I didn’t get the red carpet. Who knows but it was nothing special about the experience, it was just okay.

Sale man give a great experience for the store.

Ashley Furniture did not deliver my missing furniture pieces as promised! I am still missing 2 queen mattresses and the frame. Mr. Craig Sawyer was a terrible sales associate and I will not shop at Ashley Furniture Store in McDonough, GA ever again! Please avoid shopping at this location.

We had an awesome experience at Ashley’s Furniture! We came in looking for a couch and were helped by Antwan, who was not only super helpful but also really funny and easy to talk to. He answered all of our questions, gave us a fantastic deal, and got everything set up for a quick delivery. The whole process was incredibly smooth—start to finish in about 15 minutes! If you’re looking for fast, friendly, and knowledgeable service, definitely ask for Antwan. Highly recommend!

Sawyer was extremely helpful and a pleasure to work with!

Greg was awesome helping us, store was clean and very welcoming!

My experience was easy and my salesperson was great

Good workers good employee

Our saleswoman was amazing and the store was beautiful

It was a pleasure working with Romano. His professional, commitment, and his pursuit of excellence should be emulated by all in customer service. We never felt pressured to buy anything. He put us at ease which made our purchasing decision easy. Well done, Romano!

Sales girl very helpful and knowledgeable. Answered all questions, was very kind, and wore a beautiful smile. On a scale of 1 to 10, she was easily an 11. Thanks!

We had a very pleasant experience at this location. Our sales assistant, Romano White was very helpful. He was knowledgeable and patient and very professional.

My experience at Ashley Store in McDonough was straight forward and simple. My associate at Ashley directed me to exactly what I wanted. I just needed to verify color. She gave me my price options, explained warranty information, delivery fees and setup. A great deal, thanks Karrington.

The sales price was great, attentive associate Tammy made the sales process quick and was able to take home same day

I had a great visit at the store. The sales consultant was very knowledgeable.

Very professional.

Ashley’s furniture store has the best high quality selection and customer service for assistance.

Sales associate (Carrie) was very helpful and a pleasure to work with. Delivery scheduling was super easy as well.

Good customer service. Got exactly what I was looking for.

Karrington our sales representative was very knowledgeable, efficient, personable, helpful, and courteous.

My leather sofa was delayed twice due to rips in leather at the warehouse, third time it was delivered with small nick in leather seat and black ink or grease between cushion. The matching chair was delivered a few weeks earlier with small slit in arm of chair. It's exhausting trying to get the furniture in perfect condition. Now I've asked for a discount, I'll see if they do. Otherwise they can take both pieces back, I'm tired of waiting for my furniture.

I walked in the store looking for lamps. I was greeted and told the sales representative (didn’t get her name) what I was looking for. She found the most beautiful lamps and at just the right price! I will be returning. Sometimes it’s best to go to the store than online.

I would’ve love to give 5 stars, but when I had a simple question one of the supposedly helper seems to have an attitude, all I was asking about a price. Kay she was very helpful and had the most warm sincere customers service. Thanks Kay.

Once I walked into Ashley Furniture the sales person and customer service make you feel comfortable.

Roger did a great job,meeting our needs, answering all our questions, making us happy.

Greg was a great guy and helped us find a recliner

NEGATIVE ZERO!!!!! STAY AWAY FROM ASHLEY FURNITURE. The lack of communication between India and America is unacceptable. Delivered our furniture in pieces, but didn't assemble the bed. Was told it was a missing an equipment pack and yet a month later and still haven't heard anything.

Our salesperson was super helpful and friendly

My experience was phenomenal. The staff was very well Excellent

Great customer service and a no pressure shopping environment. Greg helped us get what we needed and made it a great experience.

I was greeted by Glynis, she was very helpful. I knew what I wanted. When I walked in. She didn’t try to do a hard sale and sell me something else. Thank you Glynis

The sale representative was very friendly and patient.

Friendly associates, had what I was looking for.

The crew was very professional and efficient. They were in and out in less than 15 minutes. I’m very happy with the whole interaction..

I had an awesome experience shopping at Ashley today; my salesperson Keanna Hughley 38 was great in helping me with my selection. She was very friendly, knowledgeable and professional.

Roger was friendly, and great with helping us stay in our price budget.

Ashley’s is the best beacuse the employees were nice one of the employees even helped me with finding a couch one of the best furniture stores in my opinion this is the best employe.

The salesperson was very patient with me and very informative about the product I was looking for.He was also really funny and I had to purchase my dinette set from Ashley furniture.

Patrick hands done was amazing with helping me with my purchases.

Greg was exceptional and went above and beyond at helping us and getting the best price possible.

My centerpiece is beautiful and compliments my decor. My salesman was courteous and funny. He was exactly what I love about Ashley Furniture!

I LOVE our new couch Karrington Martin was amazing with helping us get our dream couch. It’s huge soft and sits up high which is a plus. Set up was quick and easy. My living room is now my favorite place to be.

Amazing customer service… be sure to ask for Patrick for all your sleep needs. Best salesman I have dealt with in a long time!

Great customer service and worked with us to obtain a good deal

The sales person was very patient and professional. I will be back .

Debra was great! My toddler son and I went in and had some questions and was treated kindly and patently. Needless to say we made a good sized purchase and even came back two days later to order some more with her! I highly recommend her. The manager was also friendly and helpful (:

Great people , the sale person a d store manager was wonderful and very help. I will.shop with them for now on

During my last visit Antwan Seburn was a big help , very patient I was amazed at how diligent he was to make sure we had the right mattress . We just moved so I definitely will be back. Staff made me and my husband feel at home. They also interacted with my son the second time around which was helpful because I forgot his stroller. I appreciate the warm welcome. I highly recommend we will be back.

Decent selection with various prices. Friendly staff with the knowledge to answer most questions. Would do business with again when needing the next bit of furniture.

Great service and relaxed shopping experience

Roger is excellent!!

Keanna Hughley was extremely helpful and did an excellent job in helping us with every gesture to choice our furniture and decorations. Moved end tables and lamps endlessly until we we were able to get our perfect satisfaction for each sofa! Very happy that we were blessed to have Keanna !!

Your sales team was very nice and friendly. Debra was my sales representative. She was very patient with me.

Updating this review to reflect some frustration during delivery: My couch was missing a component upon delivery. Sounds like the sales rep never placed the order for it, so now I have to wait almost another 3 weeks to get what I originally ordered. First review: Ashley has always been a go-to for buying furniture for me. This location made buying a new couch easy. I was in and out in under an hour with a reasonable delivery timeframe.

Patrick was super helpful with helping find the right recliner. Great customer service.

Don’t waste your time if you aren’t willing to commit to buying today. My wife and I stopped in to look at bedroom sets. We spent time trying to narrow the selection down to get a sale price, but because we wouldn’t commit to buying today, the salesman wouldn’t give us anything more than the total of all the pieces on the sale sign.

Cathy was great helping me find everything i needed, and at a great price!

Greg always gives great customer service. Always friendly.

Great service !

Delivery crew did not have enough screws to complete bed assembly. I had to go to Home Depot to find a screws to complete the job. Will not shop at Ashley Furniture anymore.

Debra was superb. She goes above and beyond her duties to please the customer kudos to her!!

Very dissatisfied with this store....found a beautiful reclining rocker for our mom....she paid for it and we were told delivery was January 21.....then they called and said it was delayed... Come to find out it was backordered and they didn't know when it would be in....so on 1/15/25 called to cancel order...was told it would be 24-48 hours for cancellation department to cancel...then was told 24-72 hours....still 9 days later no refund....then today I was told that is was refunded on 1/18/25...still nothing...now waiting for a store manager to call ....

We have been totally pleased with our experience with Ashley. Kudos to our sales representative, Patrick Young, who could not have been more attentive and helpful. He listened to our concerns and what we were looking for and matched us perfectly with our selection. The delivery was seamless: right on time, friendly and professional & took away the old mattress. Great team in place. Met and exceeded our expectations. Judy and Dan Varner

Ms. Cathy is awesome to work with! We left so happy!

Good furniture and great prices.

We ordered a leather on Dec. 27th. No sofa yet. They give us a new date everytime and then call and say not today. Is this normal policy? I'm ready to cancel and use another company.

Great customer service from Sawyer. I did not feel pressured and got exactly what I wanted.

Sawyer was fantastic! From the second we walked in he helped. He helped us find exactly what were looking for and was patient and knowledgeable as we made our final decisions. We would definitely come back to this location!

On time and professional install.

Mr. Greg Harrell was excellent. He greeted me politely but very professional. He was very knowledgeable with quick answers to my question & concerns. My purchase was very smooth and easy. If you’re interested in furniture at a reasonable price with an excellent salesman & service, stop by Ashley Furniture on Jonesboro Rd ask for Mr. Harrell he’ll definitely get you the best deal and the best service.

Shannon was a great help in assisting me. Very kind and professional, greeted me upon entering and assisted with my purchase.

hey this is jadyn I want to give a 5star to Antwan he helped me find the perfect bed for my new apartment and was very helpful kind and nice 😊 ❤️

We’ve now bought 3 things from Ashley and the quality of their furniture is awesome. We have had no issues with anything we have purchased. We recently bought a bedroom set (thank you Patrick, at the McDonough location!) and after getting it home one of the drawers on the dresser was slightly damaged. After working with a customer service agent on chat, he was able to order replacement parts for me within minutes. It’s affordable with very nice furniture. After this experience and the amazing service we received through the whole process, we will definitely be back!

Antwon ( I may have spelt it wrong) and Rogers were extremely great. Thank you both ( and their manager) for such a pleasant purchase and wonderful care. Blessings to all of the McDonough staff. Even the admin or customer service lady, she was great! 💚💚

Roger was funny, kind and helpful. Great experience

My daughter knew what she wanted and talked to the salesman herself and he treated her like the paying customer and with respect. We ordered her bed, she's happy, and I'm happy🥰

Very nice and affordable furniture! Antwan was my salesman and he was great! Not pushy but close by to answer any questions I had. He was very nice and personable and bent over backwards to help us!

I feel was wasn’t best experience!!! I was told product was available to be picked up and delivered this Friday and the product isn’t even ready yet. I’ve requested to be reimbursed and got a local delivery. I me is ting the next few days my mcdoughan order to be reimbursed!!! Not happy with that experience. Thank you looming for my credit.

My partner and I went into Ashley's Furniture just to browse for a dining room table and we were not planning on purchasing a table. We were greeted by Roger who was very friendly, personable, and very willing to help. We were only certain about a few things about the table: a bench, taller seats, and in a darker color. We did speak to Roger about a white table that we did love but we did discuss how we had pets and it wasn't exactly what we were looking for. He did suggest another table and we did get to pick one that was close to what we were looking for. We even spoke with him about another location that had a perfect dining room table and wanted to buy. Roger was able to pull up the dining room table we had our eyes on and even get it ordered. We discussed how the price point wasn't exactly within our budget and Roger made it happen! Free delivery if we got the dining room table same day, and delivered within a few days, and reduced price from a 1200 table to 982 dollars! In the exact color we wanted with the bench and the chairs we wanted! Absolutely happy with his service, very easy to talk to and would recommend him! I will update this review once dining room table is delivered.

Outstanding Customer Service, Thank you Greg Harrell for your assistance & professionalism!!

My sales person was very nice and patient with me even when they were closing down

DO NOT BUY FURNITURE FROM HERE! They charged my card TWICE in October and refuse to do anything about it! I have been calling them once or twice a month. Spoke with Shelby and Jullian and neither one of them will fix it! They keep saying they’re “waiting on the warehouse” They will not follow up with me! I have to continuously call! Trust me, go to any other furniture store out there! Terrible customer service! They will get you out the door and then not give two junks about you afterwards! I will continue to post and tell everyone about this until something is done!!!

Pleasant experience and the sales associated Kerri did an awesome job, please keep her on the team no matter what it takes.

Awesome service

Excellent and timely.😍

Thanks to our New sales guy Robert...total perfection! We look forward to enjoying our mattress for years to come.

Extremely helpful. Debra did an awesome job.

Found a bedroom suit I liked. The sales girl was great. I was checked out less tan 30 minutes and walking out the door.

No pressure sales person. Knowledgeable and pleasant

Professional

Greg was excellent and treated us very well!

Found exactly what I wanted and Sales Associate Tammy assisted me and addressed all my concerns and needs....great experience!

Nick Vidal was our salesman! He was great to work with and made our experience very enjoyable.

Very nice furniture staff was very pleasant great discounts I am definitely buying again. I will come back after my bedroom is set up to post pictures.

Nick was awesome in helping me get my chest. I will be coming back.

Nick was awesome! Thanks for helping us!

The associate Antwan was very helpful and had great customer service.

Shay was a great representative of Ashley. We felt very comfortable at the store. We wound up buying something we are super happy with. Delivery was perfectly done. We look forward to going back to shop there.

Truly enjoyed my experience at this location. Nick Vidal was personable, knowledgeable, and got me what I needed. I'd definitely shop here again.

The young man that assist me was from another location that was closed due to a water leak are something it was the Ashley outlet at Morrow he was nice but he was lost at that location which was understandable I found the chair I was looking for on my own he was trying to help me at first but he gave me the impression that he was leaving I ask him for a business card he went to his car and got it but he wrote another employees name on it and said just ask for this person if you come back long story short I don't think his best interest were there.

Great salesperson. great personality. Easy talking too. Fully understood all the needs. Made great Suggestions

Great experience beginning to end! We love our new living room set!

Very professional and kind.

The Customer Service at the store is pretty good however the 3rd party they deal with for delivery is horrible. Waited entirely too long to get my product and once confirmed it delayed again so annoying….

Very upset with Ashley right now. Waited 3 weeks to receive furniture I ordered, only to have my shipment date change 3 times at the last minute. Items should have been received 28 October, now being told I should expect delivery 11 November. This is not ok, after they continue to make sure someone will be at home for the delivery. I have already missed work twice for this.

Great customer service, wonderful selection and great fast delivety!

Lakita and Nick are the best, very helpful and knowledgeable about all the many questions we had lol... run to Ashley Furniture

Kay is a very decent and knowledgeable Sales Associate.

The store associate was super helpful. Delivery was fast and very seamless! We only shop at Ashley

Lots to choose from.

Oh I had a wonderful experience shopping at AS Furniture , found what I wanted and needed and at the price I wanted to pay , and the delivery was also great as well very pleased with the hold process 👍🏽

Will absolutely never do business with Ashley again. No refunds on purchases made in store? In what world does that make sense? I had not even tried out the furniture yet. My future purchases will be at a furniture store with a better return policy. Save your money. Otherwise, you might be stuck with furniture you don’t want.

Stop at this location on the way home. We were greeted by Sawyer who was phenomenal. Answered every question, updated us on Ashley as a company and the quality of their product ! We found a beautiful sofa and purchased it . He and Dior, would took care of our paperwork were super friendly and ultra professional! Job well done.We will definitely be back Chandra and Bruce ❤️

DONT EVER, EVER BUY FURNITURE FROM ASHLEY! THIS COMPANY IS FULL OF LIES. I TOLD THEM I NEED MY BEDROOM SET BY A CERTAIN TIME AND THEY GUARANTEED ME I WOULD HAVE IT BY 10/4 AND IT STILL HAVEN’T GOTTEN IT AND NOW IM JUST PLAYING THE WAITING GAME. THEY WILL TELL YOU WHAT YOU WANT TO HEAR JUST TO GET YOU TO BUY THEIR FURNITURE. ALSO THEY CAME AND BROUGHT THE MATTRESS AND NOTHING ELSE. NOT TO MENTION IT WAS THE WRONG MATTRESS. NOW THEY TELLING ME THAT I HAVE TO KEEP THE HARD ASS MATTRESS. RUN FAST FROM THIS FURNITURE STORE. THEY WILL TELL YOU THEY HAVE SOMETHING IN STOCK BUT THEN ON DELIVERY DAY OH ITS OUT IF STOCK. GO TO ROOMS TO GO OR SOMEWHERE WHERE THEY ARE RELIABLE!! 🏃🏾‍♀️🏃🏾‍♀️🏃🏾‍♀️🏃🏾‍♀️

Antwan was extremely helpful!!! We came in with an idea of what we wanted and what we wanted to spend and Antwan was able to make magic happen! He was very knowledgeable and personable and made buying our first couch a fun experience!

I have had the worse experience ever when it comes to buying furnitures. I purchased 2 bedroom sets and 1 living room. No call received prior to delivery even though it was requested. I cancelled some items the day after purchased; it took close to 4 weeks to receive my refund after numerous calls. The finally delivered them in about 5 weeks and many items were missing. When I called the store in McDonough GA, I was told to wait till the next day for someone to get back to me. When someone finally called; I was told they were on back order. No one bothered to call and tell me. You cannot get through when you call, someone from customer service would answer and all they can do is send and email which takes days or weeks for someone to get back to you. Sometimes not at all. I have to keep on calling to get someone to assist. All I get is “I’m sorry for the inconvenience”. Yet they have my full payment with partial items purchased 5 1/2 weeks ago. They collected the payment on day one but you have to wait for 3-4 weeks to get your refund. You don’t even get what you ordered and paid for. I have never had such a horrible experience with any furniture store. I still don’t have any clue as to when they will be delivered. Ashley is not a place I will ever set foot in to order anything. If I had to rate my experience, it would be below zero.

Generally, I don’t do reviews but my experience working with Shannon was great! Her product knowledge, customer service, and wellness to go above and beyond is exemplary. She made spending thousands of dollars actually not painful..lol. She sets the standard for how to provide top notch client care and quality customer support and satisfaction. As long as I can work with a person of her caliber, I will continue to do business with this location for future purchases. Thank you Shannon!

Carey was polite and professional! Great customer service.

Carrie like "Underwood" was extremely knowledgeable, helpful and her customer service is exceptional! We need more individuals like her! She deserves a BIG RAISE! I shop often and I can't remember receiving customer service such as she's given me. I would hire her for my own business. I will also recommend my family, friends and colleagues to do business with her. Ashley's McDonough please give her, her flowers now! She deserves it!!

Drop in today.They didn't have the item. But I did notice some amazing looking furniture,so it's worth a look if you're in the area.

In May I bought an entire bedroom set, stressing that the only color I wanted was brown. Months later, closer to my delivery date, I got a confirmation email with the wrong color, it was white. I called the number online and was on hold for a while before being able to talk to someone who actually worked in the store. I was told the size I ordered did not come in brown only white so I came into the store after deciding to upgrade the size of my bed in order to get the correct color. I got a new sales woman this time. My first order was canceled, new order placed, but my protection plan was forgotten. This second order had to be canceled and redone. I was asking more questions since something was forgotten and to double check the color. A third order was completed and the delivery date pushed back a week. Not a big deal as it was still coming before I return college. I get my confirmation email and decided to look up the code to the bedroom set. It is again the wrong color only this time it was grey. That same day I go into the store and request a manager. I was not given a manager but the original salesman I had the very first time. We went over all of my previous paperwork from the orders and again had to cancel the entire order to redo it. I now have two separate delivery dates. The earlier is two days before college starts but is at least my mattress so I don’t have to sleep on the floor. However, the second, my dressers, not available for another month. Everything was then processed for a fourth time only to tell me I was going to come out of pocket more money. I asked about my original down payment on my order and why that couldn’t be applied. Finally a manager came over and got that sorted out. I appreciate that everything is now fixed on paper but it should have been correct the third time if not the second or first. Now my credit has been ran four times and I don’t have all my items before I go to school. Hoping the next confirmation emails will be correct.

Went to Ashley in McDonough yesterday & ordered two same size ottomans. Got home and realized I just wanted one super sized one (which they had). I had my 7 year old grandson Rowland with me both days! A sweet girl named Keanna (Kay) helped us both days. She was absolutely the BEST associate I’ve ever dealt with. Knowledgeable and super helpful! Most importantly my grandson just loved her. She was amazing with him. She let him “help” with the transaction explained what she was doing & why. He spoke of her for the rest of the day on Monday. When we went back Tuesday, he ran in the store & said yes we need to speak to Kay! She high fived him and again got us through the cancellation of Mondays purchase & the sale of the new ottoman. He stuck right with her in the store and told her he wanted to come work with her! 😂. So he says JuJu can we tell her boss how nice she is? I said of course. We found him and I let Rowland explain to him how much he loved her. The manager (super nice) pointed at me & said who is this? He said this is JuJu. He said JuJu she would appreciate a review online if you don’t mind! I said of course! This is the first time I’ve shopped Ashley. Wonderful experience, great selections, OUTSTANDING staff! Thank you Kay for your great help. Thank you most of all for engaging with my little meatball! You left a great impression on him! You’re the BEST!

Found 2 great deals today and the associates were friendly and helpful

We found what we were looking for and had a great customer experience with Shannon. I would recommend shopping here.

Super great help!

Eric was excellent to work with and I would come back again!

Eric & Karrington are fabulous!!! We couldn’t be happier with our purchase & the service.

Eric, gave me great service!!!!

Horrific customer service

Eric is the absolute best at the Ashley Furniture Store in McDonough. He listened to our needs and worked hard with a smile, sharing his expertise to ensure that we received good quality furniture, timely delivery, and great pricing! Thanks Eric and Ashley Furniture Store for helping my family to redecorate.

Greg is a good sale person. He was patient and detail oriented. I had no clue what to choose and Greg helped me out.

Very, very knowledgeable and professional. Learned something's about mattress I didn't know. Easy to talk to and very friendly.

Eric is fantastic and great to work with! I feel great about my interaction and purchase from him.

ERIC was the greatest ever!!

Tammy was amazing!! Helped us with everything we needed!!

Tammy greeted us, listened well, and immediately ordered, on her tablet, exactly what my daughter came in to order online, knowing the store didn't carry it! She was quick, professional, and very caring. Gi e her a raise!!

Our visit was great! Eric did an excellent job on helping us. Thank you so much Eric!

Karri showed us impeccable, superb customer service! Her professionalism is unmatched!! Go see her now!!!!

karrie was very professional, helpful and attentive! Amazing service thank you :)

Cero stars, Already write a review on their site, but was deleted. Apparently they just want good reviews to keep their business, Copy: No furniture, Ashley just sell Pieces to be assembled. If there were any star ratings available for this product, I would give it a low rating. There are no stars at all. I bought an item from Ashley before, but this one was very difficult to assemble. Instead of saying they sell furniture, the store description should mention that the furniture requires assembly. It feels misleading because they advertise furniture, but you actually receive unassembled pieces. Assembly is an additional service they offer for a fee. In my case, the pieces for this particular item were not labeled at all, or they were mislabeled. Additionally, the pieces didn't fit together properly. This experience makes it feel like they're selling something they're not - assembled furniture - and then hit you with extra costs for putting it together. On top of that, their delivery service is slow. Even if you need the item right away, expect to wait at least 5 days, and cancellations are not an option. To make matters worse, if there's an issue with the pieces not fitting and you request their service to check it out, be prepared to wait again. Additionally, they expect the customer to have special tools on hand to make adjustments themselves! June 24, 2024 by Natasha We received an email response from Ashley Furniture, but then nothing further happened. A technician came to check the issue, but only inspected a few pieces. She attempted to fix them by sanding them down to fit. When we requested that she check the remaining pieces to ensure proper fit, she refused. She stated that if we wanted the other pieces checked, we would need to call again and wait another week. Essentially, Ashley Furniture has taken our money without resolving the problem. We are currently unable to use our bunk bed, and we lost a day of work due to this issue. Now, we have to wait another week for someone else to come out and inspect the remaining pieces.

Eric was wonderful very friendly and knowledgeable, helping me find the perfect pieces for my home. Highly recommend!

Unfortunately my bad comment is for this store where I bought a double bed and when I got home and started putting it together, the pieces did not fit together, and some did not have the label with letters to identify it, I spoke to customer service and they will tell me within 6 days the technician is available to inspect the product, I bought that bed because I am going to have guests and I wanted them to have a bed...now they will have to spend it on the floor, and if that were not enough they tell me that I cannot return it because the product has already been delivered, which is a shame because this store was one of my favorites

Great experience with Karrie! Beautiful furniture. Great service. Karrie is knowledgeable about all that is there.

This place was wonderful the service was fabulous the staff really took their time to explain everything and the wonderful women that assisted us tammy black was a wonderful staff she needs a raise.

Eric was great! Assisted with my purchase and very knowledgeable. I also appreciated how he guided us through the store and didn’t push us into any sales but more so supported our vision :)

I came in to browse, Eric was very helpful. I told him what I was looking for and he walked me around the store to show me everything that would fit within my preferences. There was no pressure to buy. He gave me his card in case I returned, which I did. He greeted me warmly and he remembered me! He even went the extra mile to find something that I was looking for that was not in the store by searching online to order it for me. I had a great experience, I did not feel pressured to buy anything that I did not need and everything was customized just for me. When you go, ask for Eric!

I shopped for new furniture at Ashley in McDonough, GA. The store had a nice selection of pieces to fit my needs. Eric was wonderful to work with. He carefully listened to my vision and helped me choose pieces that I love.

Thank you so much Eric! My husband and I bought a Mattress with all the bells and whistles. He is so knowledgeable and friendly! Please ask for Eric and he will take care of you.

Mr. Eric deliver excellent customer service explaining the products By helping me guesstimate my current space as well as the warranty for the products I’ve chosen. I definitely recommend that you come and see him.

Great customer service.

Shannon was a great sales lady. She was very helpful and informative. She also greeting me with a lovely smile as soon as I entered. When you shop here as for Shannon.

Eric was amazing. Great customer service!

Eric was the best! Very professional and knowledgeable! I highly recommend going to see him

Great customer service!

Eric did a great job with his customer service. He was knowledgeable, kind, and patient. He educated us on our purchase but was not pushy. We will be back to purchase more items from him.

Ms. Debra was so easy to work with. I really enjoyed my experience.

Eric did a great job at helping us find a bed in a matter of no time. Great customer service and puts our comfortability first!!

Tammy was very patient and knowledgable when it came to helping us select a bed, dresser, and mattress.

Sawyer was great!

Eric was incredible. He got me in and out in no time. He was super helpful with my husband and I figuring out which sectional we would need to fit our space. Everyone request him!

I had a wonderful expierence with Shannon today. My house was hit by lightning last week and we lost everything. She was very patient with helping me find the right furniture. She made this trip very easy and stress free. She deserves special recognition because when you loose everything , you need a kind understanding professional.

Very knowledgeable on different styles of furniture, very nice& helpful

Ms. Debra went over and beyond to help me. She came in 2 hrs early to help me with my purchase. Thank you soo much !!!

Shannon was great!

Eric was awesome host. Great service

Quick & easy. Representative was very knowledgeable in assisting picking out my mattress which made the process seamless.

I have absolutely no complaints about her. She was as nice as she could be and had amazing customer service.

I had a great time and enjoyed with Eric very helpful.

We had the pleasure of working with Shannon. She was very knowledgeable and personable. She helped is find an amazing deal! We will definitely be back for our future furniture needs

My visit was absolutely pleasant. Shannon was extremely kind, helpful, and knowledgeable.

Met with Shannon when i first walked in and immediately had great customer service. Helped me decide on color and gave ideas of how to place. Purchased a wonderful 2 Stool Nook.. love it.. Thanks Shannon for your help!!!

Shannon did a great job of showing me quality selections within my budget. She was knowledgeable of the protection plans and got me in and out quickly. I appreciated the efficiency of service.

Shannon was very helpful and has great energy I highly recommend her and I appreciate her , I will be back

I am filled with gratitude as I reflect on the incredible experience I had with Eric, who served as my salesman during a recent shopping venture. Eric's commitment to excellence and genuine care for his customers have left an indelible mark on me, and I feel compelled to express my appreciation for his exceptional service. Eric demonstrated a deep understanding of the products, attentively listening to my needs and preferences to provide tailored recommendations that perfectly aligned with what I was looking for. Not only did Eric assist me in selecting the perfect product, but he also took the time to explain the features and benefits in a clear and concise manner, ensuring that I felt confident in my choice. In a world where exceptional customer service can be hard to come by, Eric's professionalism, kindness, and expertise shone brightly. Thank you, Eric, for your outstanding service and for going above and beyond to make my shopping experience a great one.

Was helped by Shannon. Although we were unable to purchase anything. I appreciate how informative and patient she was. I’ll definitely be back! Thanks for Everything.

Sales staff was exceptional, attentive, professional, helpful, and thorough. THE BUYING AND RETURNING PROCESS IS TOO LONG! The system of choice needs to be reevaluated for improvement and time sensitiveness.

Tammy was great and very patient with us!

I visit this store often and have always had a pleasant experience however, one sales associate in particular went above and beyond my expectations, Shannon. Shannon was patient and tailored our experience to our needs in our new home buying experience. I’d recommend her to everyone looking. ASK FOR Shannon🩶.

EXTREMELY professional and personable.

Debra helped me find fantastic home decor. She came up with reasonably priced items. Thank you for great service!

Eric was a great help , very informative. He was even able to supply my grandson with some entertainment while we looked at and made a decision on our furniture. Smooth process. Thank you.

Shannon gave excellent customer service. Thank you Shannon.

Eric was awesome

Tammy was SO nice and helpful. Friendly and very detailed and experienced. I will be back to see her again!!

Eric was super helpful and quick!

Very helpful

Keanna was very helpful and personable!

Tammy was very friendly and helpful, definitely recommend her for any future purchases.

Eric did a great job helping my wife and I pick out our very first coach. He was very knowledgeable and not pushy. He gave us plenty of space while my wife and I discussed the different choices and how we were going to purchase! Thanks Eric B!

Keanna was great today!! She was helpful! She was knowledgeable! She was well-versed and she wasn’t pushy at all. A pleasure to work with.

Was very helpful and helped us get in and out in a timely manner.

Tammy was amazing with helping us find a living room set. She was super knowledgeable and she made our process really easy! We will definitely come back and ask for Tammy.

Great service from Ms Tammy! She was so helpful and patient with us and gave us all the information we were looking for

My experience was amazing with Sawyer! When you visit make sure to ask for him!

Debra was very professional in duties to sell us our new furniture. Also was an advocate to keep delivery what she previously said. Great job !!!

I had then pleasure of working with Eric at Tye McDonough location. I was having issues making a purchase online, so I had to go into the store. He was awesome and very helpful. He took great care of me and I was in and our within 20 min. If you are ever in the hunt for furniture, please go and see Eric at Ashley Furniture in McDonough GA

Eric at Ashley in mcdonough was excellent!!! Patient, thorough, all of the above!!

Tammy was outstanding in providing me with excellent customer service. I’m very hard to please, but she succeeded!!!

Awesome deals! What!!!

Karri had Great customer service very efficient, great prices for very high quality furniture!

GOOD PEOPLE THAT MADE SURE MY NEEDS WERE MET.

Debra was very pleasant and helpful! Made the shopping experience great.

Cathy greeted us with a smile and was nearly completely hands off while we looked around at couches - which made our first visit totally stress free and we greatly appreciated that. She was there when we had questions, but we were not in a position to buy that day but would be in a few weeks. She understood that we were searching for our perfect couch and would have to come back for it. 3 weeks later we came back and asked for Cathy and she got us taken care of super quickly and out the door to enjoy the rest of our day. She worked with us on our delivery date, and was an absolute joy to work with. Thank you Cathy!

Cathy was very inviting/ welcoming my mom and I came in looking for a queen size bed we will be back ! Thank you again Cathy for your outstanding customer service

Antwan was our salesperson. He was very knowledge, professional and extremely patient! He was attentive to my mom's needs and the type of table she was.looking for. With his assistance, mom was finally able to find her table. :-)

Antoine did an amazing job. He was very helpful and was very attentive. Thanks a lot!

Thanks so much Antwan for your help...friendly, excellent customer service.

Keanna was amazing from the time I walked in the door. She was very friendly and knowledgeable, listened to all my needs and budget and recommended the best options. I was able to purchase a new bed, mattress, and bar stools.

Mrs. Tammy was a really pleasant person to deal with, she was very helpful and gave me lots of time to decide on what I wanted to buy. She was never pushy or frustrated. I thank you very much for being patient with us.

Went in yesterday had the pleasure of working with Eric banks! Such an amazing seller, came in already knew what I wanted he had me out out in less than 30 minutes with my dream couch and a great price!

Debra was so nice to work with. She did not follow us around but occasionally ask if we were ok and let us know she was available to help us. When we asked she came and assisted. She was very knowledgeable about the products and I couldn’t help but make a purchase today.

Antwan was very helpful in getting us the best deal for our furniture. Thank you Antwan. Ola

I really love my experience here with ms Debra she help us a lot and take care of us

Debra was wonderful to work with on purchasing a couch for my new home!

Our visit was great. We were greeted with a big hello and a friendly smile from Sawyer. He told us the layout of your store and left us to look and was available for questions regarding dining tables. We did purchase a table we were happy with-without pressure and that was nice. Sawyer is very knowledgeable and didn't mind our questions. This was a very good shopping experience. We will share our experience with our friends.

Shannon was amazing!!!! She respected my wishes as I just went to the store to look and she told me she would be close by if I needed anything or had any questions. When I had a question about a particular living room suit we in the end found the one I really wanted which was not in store so she then showed me several pics and waited as I decided to make sure the measurements would work in my room! She was so much help and super sweet!!! Thank you for all your help and I’m so excited to get my new comfy couch!!!

Beautiful store, all staff was knowledgable and nice. Debra was a delight and helped us quickly with finding what we were looking for and our purchase was quick and easy!!

Special thank you to Antwan you are phenomenal!!!!

Antwan gave us the Best customer service

Great service! Everyone is so nice and kind. Mr Sawyer is a very patient person, he made our purchase fast and good

Great experience with Mr. Sawyer, very professional and straight to the point

Antwan was amazing assisting us with buying our new sectional! He was super knowledgeable with all of our questions and so patient with us with our two kiddos! Thank you Antwan!

Excellent service and so many wonderful options to choose from. I'll definitely be back!

My husband and I went to Ashley to purchase a new mattress. The sales associate Antwan was great, he was so patient. We tried several mattresses he was very informative. Thanks to Antwan we will be returning.

Antwan was wonderful and very helpful. He provided us with the best customer service as we searched for a new bed set.

Tammy was very helpful and knowledgeable and quick to respond . I would definitely recommend her to my friends.

Tammy was a pleasure to work with in finding my dream couch! I plan on returning for my next furniture adventure. Thank you Tammy!!

Great experience with Shannon

I got in and got out , everyone In There was so much nice !!! Will visit again and again

Eric welcomed us right at the door and immediately created a kind, easy going environment making a potentially stressful shopping experience enjoyable, allowing me to leave with exactly what I was looking for. Thank you!

He was kind and listened to what we needed/wanted. Gave a couple options and was never pushy when we said we didn’t want something. Or was a great experience

Antwan helped us and he was amazing super helpful!!

Mr Sawyer was extremely pleasant and helpful! I’m truly satisfied with my purchase!

Antwone was great got us what we needed

I receive the best customer service I have ever experienced tonight from Antwan and Erica. They were so patient and understanding. This was my first time buying furniture for my first home and they gave me that A1 service. I will forever be grateful for them both. This is what true customer service look like. I am a happy customer and it is because of them two.

Antwan was very helpful , was very clear on what the details on the price tag meant and was very patient. I recommend him!

Antwon helped me with getting the bed that I wanted.

Thank you Antwan!

Quick and simple. Antwan was very helpful

Eric was awesome at helping us quickly find a couch that we love! The process smooth and simple and we will definitely be back for future furniture purchases.

(Translated by Google) I really liked the help (Original) Me gustó mucho la ayuda

I am changing my review of Ashley. I spent over 5 thousand dollars on furniture that came today. They had to bring the Love seat back because the driver said that they did not have the right backs so only left the couch. But... 15 minutes after they left, we noticed that the two backs of the couch were different sizes. One of them does not even match up with the bottom... there is a huge gap. We were told that it would be a few days before they could come back and bring the right things. This is a Horrible first impression.

Very helpful but didn’t hover over us or pressure us.

Worked with Eric. He listened to what we were looking for and did not try to sell us things we didn't want. Excellent experience.

Antwan is an awesome salesman. We always have a wonderful experience when we visit. Be salesman ever!!!

Antwan was my sale representative. His customer service was great and he was super patient even after I was extremely indecisive.

I was looking for bedroom furniture for my college dorm. Antwan was amazing at helping us pick out the perfect mattress and furniture.

Sales person was very informative and very helpful. Took their time with me and made sure I got exactly what I needed. Very happy with the young lady that helped me

(Translated by Google) between (Original) Antwan

Our sales associate Tammy was incredibly helpful and answered all our question's concerning a triple power reclining sofa we were buying . She made it a very nice experience.

Debra provided excellent customer service and answered all my questions! Please see her when you visit!

Our representative, Sawyer was excellent in directing us to exactly what we were looking for. Great experience!

Twan was very efficient, knowledgeable. And I was very pleased with his showmanship today thank you and yes I would ask for him again.

Antwan inhibited such patience I was very surprised. I say this because after visiting multiple furniture stores, I have noticed that most salespeople are impatient for some reason. Furthermore he was very laidback, genuine and transparent with his answers. Thank you Antwan you have made this experience very pleasant for me. Again thank you!

Debra was really good with us She took her time explaining and showing us everything until we found what we wanted

Sales person antwone was wonderful in helping get what I needed. I would recommend Ashley furniture yo everyone

Antwan was such a blessing to us. He is the epitome of all a sales person should be. Good deals with Ashley Furniture!

Shannon was of tremendous help. No sales pressure, great suggestions, and very professional.

Ms Debra helped us immensely. She was very patient but not pushy. We had a very good experience here.

Tammy was a very professional and good sales person. She took the time to explain and answer all questions I had regarding my purchase. I will recommend her to all my family and friends looking to purchase. Thank you Tammy 😊

We came to look for our teens beds, Antwan was really attentive helping us find what we were looking for, Ashley furniture fan here, we will definitely come back.

Amazing service we even came back and Antwan took very good care of us

Antwan was great !!! He helped us find exactly what we were looking for. Thanks The Williams

We were so pleased with our Sales Rep Tammy Black! She is very knowledgeable and helpful with all our questions and with all our purchase changes as we walked through the store. Will no doubt request her assistance for any future needs!

Awesome assistance

Wonderful customer service and so welcoming from Sawyer

A very nice experience with Greg in the store. Me and my husband just purchased furniture for our living room. Thank you for your excellent customer service.

Greg was outstanding and he made the entire sales experience an absolute pleasure! Thank you to everyone at Ashely as well for the great customer service

Antwan was great!!!!

Amazing

Very thoughtful and professional along with patient with our purchase/warranty exchange. THANK YOU ERIC!

Wonderful salesman.

Antwan helped me get my bed he was really good helping us and really recommend him.

Great Experience! Antwan was very professional, knowledgeable, and patient! Great experience! Plus, his shoes matched his outfit!

Eric was awesome, got me the sofa I needed and explained everything well, I already knew what I wanted so I appreciate him mentioning additional things I could buy that could potentially help without pushing me too much on it.

Carrie was so helpful and understanding! She helped me thoroughly with my purchase!

Antwan was very helpful

Service was excellent. Eric was very helpful. 🌟

Eric was absolutely amazing and did everything he could to meet the needs of my family and I. I can’t wait to go back! 10/10 highly recommend :)

Eric has amazing customer service will be coming back to do more business.

We went to several furniture stores before coming to Ashley. We were immediately greeted by Shannon who asked us about our wants/needs and gave us a quick tour of the store showing us where to find items that matches our wants/needs. She then stepped away so we could look around. About ten minutes later, she returned to us to check in and answered our questions. Since we were still looking at some items, she gave us space again so we could narrow down what we wanted. We truly appreciated the opportunity to shop, talk about what we wanted, and not feel like we were being crowded or stalked. Shannon was extremely knowledgable and helped us find exactly what we wanted. The purchasing process was easy, we did not feel pressured to buy something that we did not want, and we truly felt that Shannon had our best interests in mind.

Antwan was so nice and very helpful!! I will be coming back again very soon

Sawyer was awesome and provided excellent customer service. I recommend him for all your furniture needs.

Antwan was great, he took his time and helped us. Thank you again. And we will be back soon again.

Went looking for a mattress and Eric was super knowledgeable and helpful! Highly recommend.

Antwan was a great help. Professional and great customer service. Will use again.

Great experience at Ashely! Anttwan was great.

I left a review yesterday and if I could give zero stars I would! A disgrace from their corporate to the poor and deceptive salespeople! Waiting to hear back from Evan Johnson/ Area Manager…now! You have been warned!

If I could give them NEGATIVE stars I would! 1st of all their furniture is false advertising and does not appear how it looks online in person. 2nd they mailed furniture to me against my will and acknowledgment and through FedEx at that and I had to build it myself. I tried to return it and they sneakily told me I have to pay the shipping costs... I took it to FedEx and it cost more to return it ($600+) vs what I paid $459. I ended up having to keep furniture I didn't want and can't even fit my family or kids on. ON TOP of that I had to cancel the rest of my order because it was running a month behind which it was quoted to me 2 weeks, mind you I just moved and part of it was my bedroom set. They didn't even tell the credit company that I returned my order. I'm still being charged. Rooms 2 Go is 10x better, quality furniture, and I was approved for what I needed and they delivered the furniture in one day and put it together!

This location is a total joke and I would advise any potential customers to avoid this store at all costs! We went in looking for a 3 piece living room set and we were clear we wanted a firm set. Our salesman at one point pulled the cushions off the sofa a started jumping up and down on the inside part (decking). This created an illusion that the furniture was durable and took our focus off of the cushions, which are flimsy and wrinkle up quickly! So we were deceived into getting the set and on top of the deception the promised delivery date was missed by a few days. And the third piece was delivered a week after that! To make it “right” with us we were told that the set would be treated with protectant but that too turned out to be a lie! We were in the store for at least an hour and it was never mentioned that we would only have 72 hours to return the furniture if not satisfied. Now that we have an issue, these crooks say once the set is delivered we’re stuck with it! Wow! You can get a new car these days and have 10 days to decide to keep it! But better believe before we left they had my wife to lay on a dirty mattress in an effort to deceive us twice! Terrible experience!!! We want a reselect ADSP!!!

Antwan was a wonderful representative. He was quick and helpful!!!

Mr. Davis at Ashley’s store located at 1960 Jonesboro Rd off exit 221 provided exceptional service during my recent visit. He was knowledgeable, attentive, and went above and beyond to help me find the perfect furniture pieces for my home. His friendly demeanor and willingness to answer all my questions made the shopping experience enjoyable. I highly recommend seeking out Mr. Davis for assistance at Ashley’s store.

Antwan was very helpful and professional. He helped e to make my decision. After visiting other stores I came back to Ashley. Very happy 😀

Antwan was my salesman. He was very knowledgeable & helpful with my sale. Please shop with him!

Sawyer was very professional, nice personality and easy to deal with. Thank you.

Tammy was phenomenal. She took the time to explain and answer all of our questions thoroughly.

Eric was thorough and helpful

I Went look for a electric console loveseat and had a very nice customer service. Representative named Tammy help me out. She was very patient because I came in one night to look at it and decided to get. It came back the next night and she did a wonderful job of helping me with discounts and the interest. Everything went well and I will get my new piece of furniture in approximately 3 days which is very fast, which I Love because I don't have to wait a month to get what I bought.

Darnell was very informative about the furniture available. He helped me get exactly what I needed, and worked with what I had. Very wonderful experience!

Sawyer is the best! He let us browse and make a decision on our own until we were ready to make a deal. Go see him in McDonough.

Darnell Davis was amazing. Ask for him if you want someone personalble, kind and knowledgeable.

Eric was great! He was very helpful. Showed us many options for what we wanted. Was very patient and kind! Would definitely come see him again.

Darnell was a fantastic associate, very knowledgeable and not pushy at all, gave us time and encouraged us to shop around so that we could make the best decision.

Ms.Tammy was nothing short of amazing Very helpful and patient with me and my grandparents. Ask for her whenever you visit Ashley’s

Salesman Antwan was awesome.

I would never again purchase anything from this store. I went with my family and one of the sales representatives decided to be nasty in the way he spoke to my child and mother. This is a furniture store. Where the items are touched ,climbed or even sat on. Instead of making my purchase I left. I came here because I already have an account established and it was an easy decision. Tammy was very kind and patient. I will go with another place to upgrade my child from a crib to a bed. It was a very horrible experience. I didn’t get his name but he is the tackiest dressed black man tweed vest / pants combo with shoes that do not match the outfit and greasy looking. He has a nasty disposition and if he felt inclined he could have radioed his coworker (they all have ear pieces) to say something to us or nothing at all. I cursed from the time he said something to the time I left. He was nasty and made us feel uncomfortable. Even after Tammy reached out to send the invoice link to go through with the order. I’m going to pass.

Antwan was AWESOME! Thanks Nicci!

My son found furniture he liked and they were very helpful.

Great experience with Tammy in the McDonough branch

Antwan was so amazing! He was friendly from the moment we entered the store and walked my husband and I through all the options we requested. He was patient while we made our choice. No high pressure sales here, just an easy shopping experience. 10/10!!!! Thanks Antwan, from the Spencer’s!!!!

We purchased a 3 pcs sofa set and haven’t had it for 40 days and the cushions are flatten already. We had a 3pcs set before this one from Underprice Furniture for 6 years with no problems. We only purchased a new one to change the color of the sofa. I called to speak with the manager about an exchange or refund and I was told by the Store Manager Erica that we have to keep this set. Please think twice before purchasing from Ashely Furniture in McDonough Georgia. I want a another sofa set that is more durable or a refund.

Tammy was amazing! She was a sweetheart and was very helpful. She made it very easy for me to make my purchase and made sure everything was smooth for me.

Mr. Darnell Davis is amazing!!!

Darnell was incredibly helpful the moment I stepped into the store. He had a lot of patience as I had my 10 and 3 year old with me. He interacted with them and included them in the process of picking out furniture for their rooms which they enjoyed very much. He made the experience enjoyable and very easy!

Tammy was extremely helpful, friendly, and knowledgeable! She made the whole experience very pleasant

Quite an awesome experience, better than I've ever experienced. Antwan was the sales man and got us the lowest price reductions on our merchandise. Check them out you won't be disappointed. Willie

Awesome customer service.

My experience has been awful. The salesperson gave me one date when I purchased. However, two days after that they advised be email it will be 4 weeks. Needless to say it's been about 6 weeks and I still haven't received it. I called the customer service line and waited on hold for over 20mins.

Darnell took great care of us and treated us like family! Wouldn’t have wanted to to deal with anyone else!

Antwan gave great and speedy service!

We went to several furniture stores in our area went to Ashley found the store super clean and appealing to the customer.The staff was excellent very friendly and helpful.Our sales rep was Keanna she was extremely helpful and very knowledgeable of the stores merchandise.We bought two power recliners just right for us would highly recommend this store in McDonough the sales/office manager was very kind and helpful.Thank you all.

Antwan was great. He did an amazing job, and explained all of our options. Would definitely recommend.

Excellent service

UPDATE: We swung thru to pick up a new livingroom suite. My SO's doctor said we needed something firmer. Walked in, asked for Tammy. An hour or so later she had made impossible things happen, and we are happily awaiting delivery of our new furniture at an excellent price. ASK FOR TAMMY! Tammy was amazing. Found exactly what I wanted and got the best price she could. Excellent customer service with no pressure. 10/10 I will ask for her in the future.

Great customer service, will recommend to family and friends. Darnell Davis was awesome, took really good care of my husband and I.

Eric was the best

Shannon was amazing! So knowledgeable and courteous!

Great service thank you Debra

Great Experience and Eric Blank was super helpful!!!

Kathy was great. She was very patient as we looked through about a half dozen mattresses

When I say my experience at this location was beyond amazing, I mean just that. Ms. Karri is an exceptional sales representative. My husband and I walked out of another furniture store (different company) due to very poor customer service. We were in the store for 20 minutes without being acknowledged by any representative. I assume they thought we were "window shopping". Several representatives walked right passed my husband and I, without saying a word. When we walked into Ashley, Ms. Karri greeted us with the biggest smile 😃 and immediately asked if we were shopping for any specific items. We informed her that we would like to purchase a nice size sectional for our new home. She told us we could browse around and come back for questions. But then she paused and offered to personally show us the floor. Ms. Karri's tour was very informative, engaging and entertaining 👏🏾. Her energy was on point. She's the true definition of customer service. Long story short, we were able to secure a deal on a beautiful sectional and swivel chair. We even purchased throw pillows on a separate ticket. I'm glad we left the other store. It had be be a sign. It was a rainy day, but Ms. Karri brought the sunshine. I would definitely recommend Ashley to my friends and family. See you next Ms. Karri. We're coming back for that dining room set. Thanks again for everything.

Darnell Davis was amazing with our purchase today! We had to bring our three kids with us, and he made the process enjoyable and quick to help out with the kids! I highly recommend coming to Ashley’s furniture and asking for Darnell!

Shannon is awesome, professional and knowledgeable! She helped me find exactly what I wanted. I love my new sofa!

Antwan was super helpful and personable at the Jonesboro Road location today!

Ms Karri was the best great customer service

Very nice good quality

First Ashley purchase. Laid back, zero pressure on anything. Did price match and saved a bunch of money. Definitely will come back

Sawyer was so very helpful and friendly

Antwan was very professional and extremely helpful

Eric was spectacular! Thanks

Darnell was the best, no pressure, super helpful!

My salesman Darnell was very personable and knowledgeable. I saw an item online but I didn’t want to wait for it. He went above and beyond and found it in the store for me. I got my item today!!! He even loaded in my truck for me. Best experience ever!

Cathy Hamilton was very attentive and easy to talk too. Great sales personality and customer service.

Deborah is amazing! My husband and I came in the store not really sure of what we wanted, but she was very patient. I also loved that she didn’t put any pressure on us at all. I’d definitely recommend her to anyone, she’s was very sweet!

Excellent customer service! Thank you!

We stopped by Ashley just to browse and Antwan was a great help with explaining the process of financing he also was a great help with helping us to fully understand how the sectional's we sold.

Excellent customer service

Sawyer was very helpful, professional, and informative. Our experience was womderful!

Darnell was an excellent salesperson. He knew everything I wanted. He was a pleasure to work with. Very friendly and professional. Please ask for him as he is the BEST!

Cathy was amazing in helping me pick out furniture for my guest room. She also helped me match a dresser for my master bedroom. All in all my experience with Ashley furniture was a pleasant surprise from the usual furniture stores that follow you around.. Ask for Cathy you will not be disappointed.

The best sales people are there

Warm and friendly people no pressure.

Eric was awesome!

Ms. Debra was extremely helpful and patient with me and my daughter as we decided on which furniture set to purchase.

Sawyer was awesome and very helpful and patient, making our experience easy.

Eric was GREAT! Didn’t treat us as another sell. Took his time explaining everything and was patient with us deciding on what we want

Walked in the door and was greeted by Carrie. She was pleasant and very helpful in looking up the living room sets I was looking for in the store. She also located one set in the outlet store for me. I appreciated her willingness to assist me!

I love this Ashely location. Tammy was so helpful. There were so many options. The shopping and purchase experience was wonderful. My last sofa was Ashley and I had it for 10 years. Looking forward to another 10 years with the new one.

We had a great experience at Ashleys. As soon as we walked in we were greated by Tammy. She showed us around to try to understand exactly what we were looking for. She stayed past closing time to answer all of our questions. We decided to go home and think about what we wanted after all of our options. After all we came back to Ashleys and made the purchase with Tammys help. She is the best !! Excellent customer service….

First time there and I wanted a quality bed. I got SUCH great treatment from Darnell, that I literally bought an additional frame and a couch! I'm not even kidding, haha. He was so charismatic and his demonstrations of the product (from standing on one of the epoxy'd dresser drawers to show the strength and craftsmanship to giving me the zero-gravity adjustable bed experience) really drove home the quality of your goods and the dedication to his service skills and merch knowledge. This is where I'm coming to outfit my guestroom next! Big shoutout to Darnell!

Eric was great and very knowledgeable! Very friendly!

Mr. Sawyer did an outstanding job assisting us with the Texline recliner purchase.

Tammy was very attentive and helpful

Eric was very helpful! Excited to put my new items together!

Nice and easy process. Very professional.

Sale person was very helpful . I was very satisfied with her customer service

Ms. Tammy was really helpful and patient.

Antwan was very considerate and helpful in looking at the different chairs. He went the “extra mile”

Very Friendly. No pressure. Walk in and picked out what I needed. In and out less than 30 minutes. Thank you Eric Blank for helping us.

Ms. Cathy is absolutely amazing. She was very attentive and ensured that she exceeded my expectations!

Debra was amazing. Very friendly and knowledgeable.

Tammy was excellent. She was very patient with a very pleasant disposition. I enjoyed working with her.

Antwan was EXTREMELY EXCEPTIONAL!! Very helpful and determined. We're coming back to see him!! 😊😊

Keanna made my transaction easy, and was a pleasure!

Debra was GREAT!! Very helpful

Mr Sawyer was very professional and gave me prompt service. I am pleased with my experience at this McDonough branch.

Antwan was so helpful today! We can’t wait to get our furniture and he made the process quick and painless! We also are so grateful for Karrington who helped us on a previous date. Both of them were invaluable to our buying experience!

Keanna was so sweet and adorable. Please come see her!!

Our experience was amazing! Eric was outstanding throughout the process.

Karri was an excellent caring sales lady. We certainly appreciate the time and attention she gave us as senior citizens. We will certainly look for her on our next visit.😊

Antwan was my sales person today and he was amazing! I recommend him to anyone in the market looking to purchase furniture!

Darnell was great! Helped me find exactly what I was looking for.

Totally disappointed 😞!! My husband and I were so excited about our NEW DINING ROOM SET that we purchased. However, to get the entire set has been a nightmare. We were promised 1 date for pickup from our sales lady and that was not true. We went to the warehouse 3X's. Our final time picking up our chairs we received 4 of the same chairs and 2 different chairs. After reaching out to the warehouse with no answer. We reached out to the store, several managers lied to use saying they would look into the matter and call us back. However, they NEVER CALLED US BACK. We called the Corporate office and that was a JOKE. THEY TRIED TO LAY THE BLAME ON US FOR THEIR MISTAKE. I'M HIGHLY DISAPPOINTED IN THIS UNACCEPTABLE TREATMENT. NO CUSTOMER SERVICE AT ALL!!! STAY AWAY FROM ASHLEY FURNITURE. STAY AWAY FROM ASHLEY FURNITURE!!!! ROOMS TO GO HERE WE COME !!!!! Very Disappointed customers!!!!!

Our sales person was great ! Go see Antwan he is the best! He was attentive and didn’t try to sell or oversell us anything ! The atmosphere in the entire establishment was awesome. They allowed you to shop or window shop comfortably!

We just 3k couch there a month ago and now it already broken. We’ve been to the store 2x already, voicing our complaints. We told them that we want a different couch with the same value or they can just take it back. They just keep saying the management has to approve it. It’s been 3 weeks and still hasn’t received from them. Now when paying that kind of amount, we were hoping it would last us at least a couple of years but it didn’t last us a month for it to break. We are really disappointed with the quality.

Cathy is an angel! She made my experience enjoyable and effortless. I'm truly thankful she was there when I needed it. Also,Erica was excellent as well.

If you’re picking up your furniture yourself, make sure you call the warehouse and triple check that your entire order is there before picking up. The date they give you on your receipt upon purchase is an estimated date your things will be there not exact date. I had to go back twice because only 3 of my 4 stools were there. How does that work? There’s two stools per box and one of my stools came unboxed. I was not impressed. Then when I went back the next day for the one stool they didn’t give me, it showed in the computer system that I got it the day before with the three I picked up (which was not the case) . Overall it was an annoying inconvenience to sort through. I was stuck at the ware house for over an hr waiting for the ONE item.

Debbie was awesome! So patient & willing to sit down & go over the numbers as much as needed. Great service!

Kay was extremely helpful through the entire process! She stayed late to help us find the perfect fit, answered all of our questions in person and over the phone, and was always at the front ready to help us when we arrived. We would recommend Kay 1000%!

Antwan was a great salesman I recommend him for anyone coming in !!

I purchased a home and had the pleasure of buying with Tammy. She was an absolute delight! Very helpful, patient, knowledgeable and charismatic!! Tammy allowed me space to walk the showroom and was always a step away to answer any questions I had, with a smile!! Our sale ran past closing hours and not once did She attempt to rush the process or us. I have several more rooms to fill and will surely buy from Tammy again every single time! Strongly recommend when you shop at Ashley’s, ask for Tammy!! 😘

Antoine was very helpful from the time we walked in!!! He did not follow us around, nor pressured us to buy anything. He also made the process of buying very easy. Ask for him on your next visit!!!

Antwan was a great sales person! I appreciate the fact that he allowed us space to look at furniture without pressuring us to buy. He was very knowledgeable about the furniture and took his time to answer our questions. I will gladly come back to see him for any future purchases!

Ms. Debra is very pleasant and knowledgeable. She is quite helpful and offers alternative pieces to fit my budget.

Purchased a 3 piece sofa set at Ashley the sales rep Eric was amazing so very helpful made the sale seamless . Will always be my sales rep .. thanks Eric.

Kathy was very pleasant. Easy to deal with. Will look at buying our next piece of furniture from her.

Had a wonderful shopping experience with a great salesman named Sawyer at the McDonough, GA location today.

Awesome Customer Service from we walked into the door. Most unexpected, however Kay was exceptional and helpful….. She is a Boss Salesperson at Ashley Store.

I love the couch we got

Debra at Ashley Furniture exceeded my expectations as a salesperson. Her knowledge, professionalism, and friendly demeanor made the shopping experience enjoyable. She listened attentively to my needs, provided helpful suggestions, and guided me through the selection process with patience. Debra's expertise and genuine commitment to customer satisfaction truly stood out. I highly recommend her outstanding service to anyone in search of a positive shopping experience.

Ms Tammy was very professional and knowledgeable. She didn't make me feel rushed at all. I would definitely recommend her.

Tammy was very nice and sweet! She gave us space to shop and think but checked in on us just enough. She has a very sweet spirit and provided great options for us. Wonderful service.

Darnell was excellent. We got everything we needed. He explained everything in detail. Perfect experience.

It was our first experience shopping at the Ashley store. Darnell was very helpful in showing us around, and helping us purchase the right bed for us. We love our new furniture.

My experience at Ashley's today was ABSOLUTELY AMAZING! As I entered the store, I was warmly greeted by Darnell Davis. He asked how he could assist me and I explained that I wanted to look at the accent cabinets. Darnell proceeded to advise me on where and how to look for the pieces and mentioned to also think outside the box by looking at the dressers as well. I thanked him and proceeded on my way throughout the store. As I spotted the cabinet I was actually interested in, Darnell happened to be walking up to check on me. I was in a bit of shock as I noticed the markdown price and Darnell agreed that it was a a great deal and he would double check for me. Just then, the manager, Sam, was passing by and when he confirmed that was indeed the real price, I started looking around the store and asked if this was Candid Camera or a prank? LOL Sam assured me it was not a prank, and then proceeded to take the time to explain and show me why the cabinet had been marked down due to some damage received from being on the floor. He then told me he would reduce the price a little more if I wanted to purchase it today and the rest is history! Darnell offered me the protection plan, completed my transaction, and made sure I understood the pick up process. I have often heard of the great deals people get from buying items off the floor due to slight damage, but I had never experienced it until today. But here is one more shocker about this purchase. I shared with Darnell that I had noticed this cabinet online last night, showed him the picture I sent to my cousin, and came out today specifically to see it in person. My first stop, Ashley's Outlet, did not have the piece, but they informed me that the store in McDonough did and it turned out to be my best experience as a customer ever! Darnell and Sam provided OUTSTANDING professionalism, kindness, and customer service today and it was greatly APPRECIATED!! I do not say that just because I found a great deal, but the warm welcoming atmosphere and professionalism I experience each time I walk in this store is one of a kind.

Eric was great!

Shannon was awsome

Antwan was absolutely AMAZING!!!! Thank you for all your help!!! He made the process of purchasing furniture so easy and carefree.

My experience with the store was Magnificent I picked out wha I wanted and the salesperson was extremely nice and explained everything that was needed for my business Sawyer was a trusted advisor I recommend his service extremely pleased

Antwan was very helpful and amazing!!

The Ashley associate was attentive and provided me with important information about my purchase

Good experience and great service

Great customer service and knowledge of products. Darnell Davis made the process of buying a bed frame super easy. Appreciate you!

Antwan was very helpful and attentive while I was shopping for a new bedroom suite! I definitely recommend him.

Tammy black was great

He’s great

I walked the store 3 times and had to go front desk and ask for help… noticed that others of other nationalities were greeted and helped… maybe we should have our ‘I’m a Doctor’ attire on 🤷🏾‍♀️

Eric was a great salesperson, professional, knowledgeable and patient with my indecisiveness

Eric has been absolutely amazing today!! He was patient and knowledgeable about every thing I needed. I will be back to visit Eric very soon!!

Great service. Shannon was quick and accurate.

Was a pleasure working with Greg..

Eric was great, very friendly. informative and so helpful!!!

Eirc blank helped us so much! Great personality and very helpful! He'll find what you want

Eric was very professional gave me space took his time and explained details of company. Also told me about financiaing which helped me buy more then what I was looking for. Awesome saken great personality

Love the help she gave me!!

Eric was super helpful while we decided what furniture we wanted. He ultimately helped us purchase a premium mattress that we LOVE. Definitely recommend.

Antwan was very helpful and worked out a great deal for me. I really appreciate all of your help.

Don’t buy from here. If you want to wait for delivery that they reschedule 3 different times and then don’t show up. They don’t call back when you want to know what’s going on. Ashley furniture sucks!!!

Eric was AMAZING! He showed all the styles of tables that met our main 2 requirements, no corner legs & can accommodate 6-8 people. He went above & beyond when we selected the table (can seat 10) but wasn’t impressed with the chair options. He showed us a different chair that honestly went better with that table than the ones in the set. Looking forward to the delivery of my new dining room set!

Great customer service and very friendly! Ask for Sawyer he’s the best, really helped my husband and I decide on our new dining table!

Save yourself a headache, Don’t waste your time! Very disappointed in this store. Check the negative reviews, this seems to happen often. My husband & I are getting ready to welcome our baby into the world so we showed up to purchase new furniture on 11/12. We found a perfect set with the help of Greg and it was to be delivered on 11/30. We received a call on 11/26 stating that our item is on back order and has been delayed to 12/8. On 12/2, we were notified via email that our delivery has been delayed again until 12/21. We promptly went to the store to figure out what was going on and why in the world we were allowed to purchase something that was on back order without being notified as we would have went with something that was available. Spoke with Greg and he told us that a PO was attached to our items and was guaranteed for it to be ours and delivered on the 21st. He also stated everything was in stock except for the main piece of our sectional which is causing the delay. But it was to be at the warehouse and to us on the 21st. Today, 12/18, I call to make sure we’re still on schedule and am told it’s been delayed now until the 12/26 and that our recliner is now also out of stock so it won’t be delivered until 12/29. When we were in the store i explicitly stated that I did not want to keep getting pushed off with the delivery date and was told the PO guaranteed that the furniture was ours. Turns out the PO doesn’t mean anything as now our recliner isn’t available when it once was. Save yourself the headache and take your business elsewhere. We now have to scramble and go somewhere else to buy furniture before our baby is born. Sucks because we really loved and we’re looking forward to the furniture we picked out but they literally can’t deliver on their promises. Greg was great, but he should have divulged that the furniture we picked was on back order so we could decide if we still wanted it. Edit to add, I spoke with a representative from the store and stated that If they cannot get our furniture to us by the 21st as promised then we want to cancel because we don’t want to keep having our time wasted as we are already in a time crunch. Attempted to speak with the manager as I need answered now so I know to start shopping elsewhere, and after being on hold was told that the representative spoke with the manager & explained the situation and that they were going to try to reach out to the warehouse. The manager never even attempted to speak with me and offer any solutions. I was told that when Greg gets in this afternoon that they would have him call me.

Excellent customer service and price! Ask for Darnell for a great shopping experience.

People were very friendly and helpful in finding what wr wanted.

Shannon Sales agent is Awesome

Great workshop at Ashely!!!

Had a great experience shopping for furniture for our new home. Mr. Sawyer was very knowledgeable regarding items and helped make the experience even better.

Great service and informative sales rep.

Shelby and Darnell did an amazing job to assist me to get the issue I had resolved. I do appreciate their effort to show that they care for the customers. I am pleased.

Went to apply for credit card to obtain interest free. Forgot I have credit freeze. Then used debit card it had limit didn’t know about. So gave a personal check. No one knew how to do it. Manager tried finally after quite awhile the found store routing or I’d number. Check was approved. My husband walked out he was so upset. Two girls at desk were new working off of their notes.

We had a great experience here. Eric did an amazing job in helping us choose the perfect couches for our home. He was very friendly and informative. I high recommend this location and shooing with Eric

Awesome service! Thank you! Antwan really helped us out!

My experience was amazing!

Greg is awesome, very professional and helpful

Wonderful Sawyer was very helpful!! We will definitely buy from Sawyer and Ashley in the future.

Eric was great

To the best salesperson in the world, Eric. Eric was extremely helpful and patience with me. He is extremely knowledgeable about the products and a pleasure to work with.

Darnell Davis was a sales associate he was extremely helpful. All associates should follow his high standards.

Darnell Davis was such a pleasant person! He has great energy and he answered all of my questions! Thank you again Darnell.

Eric excellent SA

Great service. I will definitely be back.

Cathy was excellent. She took her time and helped me put a ton of pieces together and was not pushy.

Shannon was very helpful and made the process so easy. She also has a great attitude and great customer service

Debra was an excellent store host. She walked with me through the store all the way until after closing and explained all differences between mattresses as well as tried them all out with me. She helped me customize a bedroom set, mattress, and base combinations

Eric was awesome. Very knowledgeable and helpful. Rest of the staff was amazing too.

Antwan was GREAT! Answered all my questions and helped me find the perfect couch.

Antwan is good!

Antwan was great and he gave me a great deal on my sectional. Thanks Antwan !!!

Very satisfied with the service I received from this store! The salesperson was very helpful. Went to purchase a bedroom set and wound up buying two and 2 chairs. Would definitely shop here again.

Antoine went above and beyond to make my shopping experience exceptional including moving furniture to it matched my existing furniture. Alexis was friendly and knowledgeable. Please come in and make a purchase.

Sales agent Eric exceeded all expectations with his impeccable assistance, professionalism and genuine care throughout the purchasing of my bedroom set. His outstanding service truly made the experience a delight.

Antwan is “The Man”!

Antwan is the best.

Excellent

Antwan was very helpful and knowledgeable. A real pleasure to work with.

Highly recommend Darnell Davis! Great customer service experiences & he helped me find what i needed with no problems!

Great experience! Salesman was helpful and friendly. The finance application was quick and simple.

Definitely a great salesman and knows his Products very well. THANK YOU....

Loved Eric

Shannon was extremely patient and kind. She directed me to the perfect dresser and made sure I was satisfied with my purchase. Will definitely be returning for further furniture.

Miss Shannon was super sweet and helpful from the moment we walked in to the wrapping up of our purchase. Couldn't have been easier!

Shannon and another sales associate lied to us she said she checked to make sure our order was not on back order . I talked to a associate the day before our furniture was suppose to be delivered they said it was on time after waiting most of the day and the delivery driver confirmed tge day before we were told it was not coming and on back order for 2 weeks .. we had our old furniture picked up after confirming our delivery the next day .. ... we now have no furniture and my wife is pregnant due 2 day before the baby is here ... so much for not being on back order

I had the pleasure of working with Shannon this weekend and she was so upbeat, professional and educated me on the products I wanted so that I could make an informed decision. She understood the importance of my selections and made recommendations based on information she learning durning our time in the store. Shannon you are truly an amazing sales professional and I look forward to working with you in the future.

If you want a great experience, go see Eric at the McDonough location. He was very professional, knowledgeable, and personable. Awesome salesman!

Cathy was amazing help! We could not make a decision without her. We would recommend you give Cathy a call.

Very polite, friendly, and patient. Strongly recommend Antwan.

Antwan was great!! He was able to get us a fantastic price. He was very knowledgeable and very professional!

Antwan was very helpful as well as patient with me. Excellent Customer Service!

My assistant help keep me focus on what I came to but she is the best

I had great experience with Debra Blount as my sales agent. I has seen her several months ago and finally came back to buy my sofa, recliner and lift table.

Antwan was overly helpful helping me measure sofas for a huge room! He even helped me find mattress for my son though I would buy from the store in Dallas, TX. Thank you Antwan

Please see Antwan, he’s awesome and made my experience easy!

Eric, Blank was awesome

Eric helped to find the perfect piece of furniture. Very knowledgeable, professional and pleasant. Thank you Eric!!

Salesman was great. His knowledge of the product was awesome. I will come again.

Greg was amazing. He made this experience so smooth. Due to his great customer service we will definitely be back.

Great service from Antwan! Knowledgeable and recommendations were on point. Thanks again we will be back.

Very professional, patient, polite and thorough with explaining options. We will definitely request him for our next purchase.

Great experience with salesman Sawyer he makes the buying experience easy!!!!