Ashley Homestore McDonough, GA

Ashley Homestore McDonough, GA


About the store

Here at the Ashley HomeStore in McDonough, Georgia, we believe that your house is much more than just a dwelling. You’re creating a home filled with family and friends, and building life-long memories along the way! This is what inspires us to help you furnish and decorate your home with our knowledgeable associates with a level of customer service that we take pride in as we show you our festive environment. We have been your go-to furniture and mattress store in McDonough since 2010. Our dedicated and experienced Store Manager, Derrick Mason, has built a team that is committed to being your trusted home partner and they pride themselves on their selection and knowledge of bedding, lifestyle furniture, and patio furniture. At the McDonough Ashley Furniture HomeStore we are not only thankful to celebrate your home with you, but we are also dedicated to charitable work with the Hope to Dream Foundation and annual food drives. You can find us near Wild Wings Café. For those of you on a tight schedule, the best time to avoid the crowd is Tuesdays through Thursdays. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!

Recent Reviews
4.3 Star Star Star Star Star
(25 reviews)
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Patrick was our salesman yesterday. An absolute pleasure to work with. Over the top kind, and very informative. He understood spacing, was there when we had questions but was also understanding of our need for private deliberation. An asset to the Ashley Furniture team. I will be back to purchase more from Ashley as long as Patrick is there. Thanks Patrick, Well Done! -Brian

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Jamari was such a pleasure and very professional salesman. He will definitely be in cooperate soon with his professionalism😊😊😂

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Okay not much to choose from and almost all sofas were only available in one color.

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I was just looking. The store served well stocked.

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Purchased new living room furniture here love the furniture. One section was broken and it did take them about 3 weeks to take care of it but they did fix it finally

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Jamari was very helpful & polite. Great customer service!!!!

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None of the sales reps are educated. All told me something different. Ordered a desk couch and a chair. Desk shows up messed up, guys said they will come back with rest and pick up desk. 6 hours waiting and no show. Can’t even get a manager on the phone. The Mcdonough location is a joke.

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Ms. Chrissy Smith did an outstanding job helping me furnish my new home and picked out great decor for my home. Found a price discrepancy on an item that she requested the manager to honor the price on it and they did. She was very pleasant to work with.

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Craig provided impeccable service. We came in looking for a leather living room set with plans to visit several other furniture stores before we made our choice; however Craig made us feel so at home we made the purchase. By the way Ashley Furniture was first store we visited that day.

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Excellent service!

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Itashi gave my husband and I great service today when purchasing a set for our daughter’s bedroom.

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My sales person Jamari was a pleasure to work with. He was polite, informative and very knowledgeable about the furniture in the store. I was also very impressed at him being so professional at such a young age. I believe that Ashley is very lucky to have him on their team. I will be shopping there in the future and I will be looking for Jamari to be my salesperson. Even though there is a location much closer to where I live, his customer service makes it well worth the drive! Thanks Jamari and Ashley Furniture!

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Jeffrey gave me great service. Also Ms Tonya she the new supervisor was super helpful on my last visit.

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I am pleased with Mr. Jeremy's customer service. He provided excellent options for what I wanted and was very professional. Overall, great selections.

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The Sales Representative Michael immediately greeted me as I walked into the store. He was extremely courteous and helpful. I displayed great customer service and patience, as it took me a little while to make a decision. These are the reasons why I continue to shop at Ashley Furniture. Thank you!

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Patrick was very professional and friendly. He greeted me immediately as I entered the store and introduced himself. He gave me enough time to browse and came later to assist me. Patrick was very thorough and informative. He made it easy for me to decide to give Ashley Home Furniture my business. His customer service is above and beyond what I expected. I would definitely recommend him to coworkers, friends and family.

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Please read review in it's entirety! This has been ongoing for months since the Initial grand opening of this location!!!!! STILL NO RESOLUTION!!! This has been the most frustrating experience I've ever encountered! First let me say, my in store experience was great. However for delivery and overall purchase of the products have been a complete NIGHTMARE and STILL has not been resolved!! Initial delivery was a NIGHTMARE. They dropped my dresser at the door and chipped it, broke my headboard and hid the damage in the back, and my chest of drawers is wobbling. I was told that the chest wobbled bc my floors were uneven. I asked how could that be when NOTHING ELSE IN THE ROOM WOBBLED????? I was told I couldn't refuse otherwise I'd have to pay for delivery a second time (all of which was not true!) I immediately contacted the store and spoke with manager Jeremy. He shed a little light on our issue and replaced all of the furniture for the bedroom suite. The second delivery to replace the dresser went smoothly. The THIRD delivery for the chest of drawers and headboard yet another headache! The delivery men were amazing. But the furniture is another story. The NEW chest of drawers still wobbled which means it is coming from the warehouse like this. He got it into the house and immediately said it's my flooring. So my flooring upstairs and downstairs is uneven while literally nothing else in my home wobbles?????? IT IS NOT MY FLOORING. The delivery guy put some pieces under the old chest of drawers to stop the old one from wobbling. I appreciate his effort, but I bought this furniture for $3000 BRAND NEW. I shouldn't have to "rig" anything!!!! My new headboard had a huge chip in the paint so delivery was refused. I now am expected to wait to schedule a FOURTH delivery. The only items purchased were a bed, chest of drawers and dresser, mattress and box spring. I went to the store and spoke directly with the store manager. We pointed out the set we purchase. Turns out EVEN THE DISPLAY WOBBLED!!!!!!! He agreed to have a technician come out and take a look at the loose headboard. He stated after the technician reviewed the bed, he will compensate the dresser. Time passed and we never received a call about a technician so we called. The store manager was on vacation so we scheduled it with the manager on duty to have someone come out. Weeks later the technician came. I tried to remove the mattress and boxspring so that he could assess the frame. He told me there was no need. He stated he couldnt tighten it any further. I asked him if there was anything he could do about the wobbling dresser. He said it wasn't on the order so he didnt have the proper tools. He stated he would make a note on the order about not being able to do anything further and we should expect to recieve a phone call on next steps in further repair, replacement/compensation. Weeks went by so we called to follow up again. We were told the technician never put in his order and to call back. We waited a few days and called AGAIN. This time, we were told the technician put that nothing was wrong with the bed OR DRESSER!!!!!! WE'VE SPENT $3000 FOR THIS USELESS FURNITURE!!!! We still have not gotten the chance to speak directly with the store manager that we discussed all of the issues with initially. The store manager that we did speak with is just offering a FIFTH replacement!!! FRUSTRATED isnt even the word at this point.... STAY CLEAR of Ashley's Homestore..... you'd be better off going to a scratch and dent store!!!!!

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Great experience with Ashley Home Store. Bridgett the sales associate was very professional! She allowed us to shop on our own but was available when we had questions. So was knowledgeable about the furniture and extremely helpful.

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Warm friendly. Great customer service in McDonough location. Go check them out. Beautiful show room. Ask for C.J.👍

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Jamari was an awesome help and informed us on everything we needed to know to ensure we had everything we needed!

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My husband and I had a great experience our Sale-person Mo was amazing! She was not pushy and was there when we had questions. Made our furniture buying experience painless and very pleasant! We will definitely be back again!!

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