Ashley Homestore McDonough, GA

Ashley Homestore McDonough, GA


About the store

Here at the Ashley HomeStore in McDonough, Georgia, we believe that your house is much more than just a dwelling. You’re creating a home filled with family and friends, and building life-long memories along the way! This is what inspires us to help you furnish and decorate your home with our knowledgeable associates with a level of customer service that we take pride in as we show you our festive environment. We have been your go-to furniture and mattress store in McDonough since 2010. Our dedicated and experienced Store Manager, Derrick Mason, has built a team that is committed to being your trusted home partner and they pride themselves on their selection and knowledge of bedding, lifestyle furniture, and patio furniture. At the McDonough Ashley Furniture HomeStore we are not only thankful to celebrate your home with you, but we are also dedicated to charitable work with the Hope to Dream Foundation and annual food drives. You can find us near Wild Wings Café. For those of you on a tight schedule, the best time to avoid the crowd is Tuesdays through Thursdays. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!

Recent Reviews
4.3 Star Star Star Star Star
(479 reviews)
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We received our furniture damaged, The wood has chunks missing the bottom of the couch is split in half

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Really great experience! I worked with Patrick Moore who is really easy to connect with and helped me through the entire process--in addition to saving me money. I can tell that this team really values its customers--the manager even took the time to look into many options for a mattress with Patrick. Thank you again!

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Debra was awesome in providing me excellent customer service. I will definitely be a return customer thanks to Debra.

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I love the customer service at the McDonough Ga store Mo was great she was very helpful and professional. She didn't rush or pressure me into getting something that I didn't want or need.

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Greg provided Simply Superior Service from the time I walked into the store until after I made my purchase. He was very professional and knowledgeable during the purchase of my furniture. I will definitely share this experience with family and friends.

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Greg provided Simply Superior Service from the time I walked into the store until after I made my purchase. He was very professional and knowledgeable during the purchase of my furniture. I will definitely share this experience with family and friends.

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Greg gave outstanding service! He greeted us from the time we walked through the door, answered all of our questions, and made sure we were satisfied with our purchases. I was very impressed by the customer service that I received! I will definitely be back to Ashley Furniture in McDonough!

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Greg gave outstanding service! He greeted us from the time we walked through the door, answered all of our questions, and made sure we were satisfied with our purchases. I was very impressed by the customer service that I received! I will definitely be back to Ashley Furniture in McDonough!

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Raven was excellent!:)

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Be loyal to their repeated customers

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Jamari was absolutely wonderful and so patient with everything. He walked through the entire store with us and helped us with everything we were looking for!

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Jamari was absolutely wonderful and so patient with everything. He walked through the entire store with us and helped us with everything we were looking for!

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I left a star only bc I had to to get to my description but Ashley Homestore does not deserve a tip of the star. I have NEVER been so disappointed in a business than I am with Ashley. From the moment I purchased which was ONE year ago I have been disappointed up until now a year later in trying to resolve my account. Lies, voided phone call, unprofessionalism, broken table, missing chairs, more lies, credit was given but now they do not want to uphold. More lies and voided calls. I was told I would be sent an email a week ago, something that takes all of 2 minutes tops and I have yet to receive. More lies. I decided to come to the store to speak with the lady who I talked to. Mind you I have spoke to several ppl plus tried to reach corporate. Voided Calls and more lies. Back to the email I have not received. I came to the store and she conviently was not there. Not to mention i really feel like they look at caller ID and choose not to answer my call. I have had to call that much. When I was in the store I overheard another frustrated caller and the associate was giving that caller the same apologies and I will get someone to call you response I have been given for over a month. Ashley is a joke of a furniture store. My issue is not that big at all. All I want is an explanation/email of my imvoice and I can’t even get that. I have Never wrote a review much alone a bad review. I really hate to do the but it is simply not fair to me. I am the customer and I deserve some answers and follow up as promised.

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Patrick was so nice! He was so patient and knowledgeable!! EXCELLENT customer service!!!!

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Jamari from Ashley Furniture in McDonough was a pleasure to work with. He was very professional, customer centric, and was not pushy at all like you see at most furniture stores. He took the time to make sure we got exactly what we wanted and we love it. I highly recommend Jamari and Ashley furniture in McDonough!

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Jamari from Ashley Furniture in McDonough was a pleasure to work with. He was very professional, customer centric, and was not pushy at all like you see at most furniture stores. He took the time to make sure we got exactly what we wanted and we love it. I highly recommend Jamari and Ashley furniture in McDonough!

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The great customer service

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I was delivered damaged merchandise twice. Each time, I called at the time the merchandise was being delivered and each time no manager was able to speak with me. The delivering company even refused to take the merchandise back and as I stand here at the store, I have a manager who is refusing to help me. He walked away during a conversation after I attempted to speak with him in private and I am tstanding here with no resolution. I want my money back and I swear I will Forever tell my friends and family not to purchase from this company.

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Mo was very pleasant and very helpful. I will look for her the next time I come I . Thank you Mo

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Mo was very pleasant and very helpful. I will look for her the next time I come I . Thank you Mo

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Keanna was awesome! Very knowledgeable and willing to go above and beyond to meet our needs and expectations. Cannot wait to get our new bed!!

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Star

The store - great. The AFTER CARE when you need a response so that your adjustable bed in not in the UPRIGHT position for over 3 months - - - horrible! I was sold furniture care - - but nothing for the MECHANICAL portion that is more likely to break than a dresser. The worse. I've called so many times - finally reaching out to the manufacturer, maybe I'll get a resolution.

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