Ashley Homestore McDonough, GA
Here at the Ashley HomeStore in McDonough, Georgia, we believe that your house is much more than just a dwelling. You’re creating a home filled with family and friends, and building life-long memories along the way! This is what inspires us to help you furnish and decorate your home with our knowledgeable associates with a level of customer service that we take pride in as we show you our festive environment. We have been your go-to furniture and mattress store in McDonough since 2010. Our dedicated and experienced Store Manager, Derrick Mason, has built a team that is committed to being your trusted home partner and they pride themselves on their selection and knowledge of bedding, lifestyle furniture, and patio furniture. At the McDonough Ashley Furniture HomeStore we are not only thankful to celebrate your home with you, but we are also dedicated to charitable work with the Hope to Dream Foundation and annual food drives. You can find us near Wild Wings Café. For those of you on a tight schedule, the best time to avoid the crowd is Tuesdays through Thursdays. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
My furniture was delivered on 5/30 and the leg was broken that night, no one didn't sit in the chair. I call the store 21 times and no one would answer, when I finally reach someone she put me on hold for 21 minutes then again for 1 hour. I brought insurance for $149.00. The Store Manager Rashaud is very unprofessional. They all seem unhappy in that store. NEVER again will I purchase anything. The store has a NO REFUND policy. Horrible customer service.
I just picked up my brand new $300 chest dresser from ashley furniture wArehouse. The second drawer and last drawer are uneven that it slides open. All other drawers are fine. But with these two, there is a gap showing the inside. I am furious. I was very excited about getting this set up but was disappointed instead.
I made an online purchase for new living room set in April 28. At the time of purchase I received a schedule date for Saturday, May 16th. It is now Friday, May 15th and I have not received a call or email regarding order schedule. I called on Tuesday and the person told me to call back on Thursday, if I don't hear anything from them. I called back on Thursday waited on hold for over 30 minutes for them to tell me to leave a message and someone will get back to me within 48- to 72 hours. I'm on the phone now on hold. I told the representative that I am calling because I have not heard from them and I am suppose to have an order delivered on tomorrow. I told her I went online, to look up order status on my own, but their site is garbage and does not provide any information through delivery status or chat service. After I told her alllllll of this ....She told me that she would take my name and number and would give it to another representative to call me back within 48 to 72 hours. I told her I don't have 48 to 72 hours, my delivery is suppose to be within 24hrs.
HORRIBLE customer service
Horrible experience! I purchased furniture April 1st in store and had a delivery date set for April 4th, however, my original invoice was wrong on the part of my sales associate. It took 3 delivery attempts to finally get my furniture on April 23rd! No one communicates with each and apparently the store and online aren't affiliated whatsoever! I spent extra for premium home delivery on my online and in store purchases and neither were completed as expected! I am still in limbo and getting run around.
Went to your location today to just grab some small items. Was very disappointed in how the store was not being sterilized after people who were sitting down on couches testing them out, especially during all these big health crisis going on. Saw someone sneeze on a couch and no one did anything but spray some lysol in the air and not the couch
Mary was amazing, very knowledgeable & kind. I've never been in the store before but made the purchase after visiting a few other stores in the area.
Sawyer was very helpful
Sawyer was wonderful! I would definitely go back to Ashley's and I would want Sawyer to help me find what I'm looking for. Also Catherine at the customer service desk is one of the most positive people I have ever met, she's so out going sweet and kind!
Cathy was great!
Had the most wonderful shopping experience at Ashley Homestore today. Stop in the McDonough store and ask for Sawyer to receive royal treatment!
Nice furnture with reasonable prices. Customer service was great. Recommend others!
Cathy Hamilton is a major asset to Ashely Furniture .From the moment my husband and I walked in she was very attentive and she went above and beyond to ensure that our needs were met.We will definitely be visiting again because of her.
Good shopping experience with customer service rep, Trey.