Ashley Homestore McDonough, GA
Here at the Ashley HomeStore in McDonough, Georgia, we believe that your house is much more than just a dwelling. You’re creating a home filled with family and friends, and building life-long memories along the way! This is what inspires us to help you furnish and decorate your home with our knowledgeable associates with a level of customer service that we take pride in as we show you our festive environment. We have been your go-to furniture and mattress store in McDonough since 2010. Our dedicated and experienced Store Manager, Derrick Mason, has built a team that is committed to being your trusted home partner and they pride themselves on their selection and knowledge of bedding, lifestyle furniture, and patio furniture. At the McDonough Ashley HomeStore we are not only thankful to celebrate your home with you, but we are also dedicated to charitable work with the Hope to Dream Foundation and annual food drives. You can find us near Wild Wings Café. For those of you on a tight schedule, the best time to avoid the crowd is Tuesdays through Thursdays. We look forward to being the furniture store that helps you fill your home with memories, and hope to see you soon!
I stopped in this store back on August 12th. I was moving into a new place on 8/17, & decided to buy all new furniture. I ordered a bedroom set, an adjustable base, & a dining room set on 8/13. The adjustable base delivery was set for 8/21, it came on time with no problems. The dining room chairs & bench were set for an 8/24 delivery, but the dining room table has a far out delivery date of 9/25. The bedroom set all had a delivery date for 8/24 as well (headboard, footboard, chest, dresser, mirror). The third party delivery company arrives 8/24 90mins early with NO dresser. He shows me something in his phone that says “dresser: 0.” He gives me the # to corporate. The guy who answered at corporate was so lackadaisical & unprofessional, I’m trying to figure out how he even got his job. He gave me 3 different excuses w/n 5min: the dresser was out of stock, then on backorder, to the delivery guy left it off of the truck & forgot it at the warehouse. The delivery guy was upset because he said he didn’t leave anything. The guy at corporate was supposed to be transferring me to the store but had me on hold for 25+ min. I couldn’t get thru the store myself so I called corporate back. This time they transferred me directly to a person at this McDonough store w/ no delay, a woman named Sophia/Sofia in customer service. She was pretty uncaring & rude, and told me that my dresser wasn’t delivered due to COVID! How insulting. No one from the store to corporate to delivery guys take any accountability, & they all sound unsympathetic, like they’re reading from a script. I drove down to the store from Buckhead & arrived 30mins before close. Sophia is gone, and her coworkers are saying that doesn’t even sound like her and she’s so nice. Even more insulting. The sales guy I purchased the furniture from was magically too busy to speak to me. Some store manager was supposed to call me back the next day and were supposed to have my dresser delivered either 8/26 or 8/27. No one called me back 8/25 so I ended up spending a couple hours trying to call the store back, only for yet another store manager to tell me the dresser can’t be delivered until 8/28. Oh, and a giftcard for $150 store credit (refund of delivery fees? As of 9/19 I still have NOT received the gift card!). Here it is 8/28. The delivery guy calls me at 4pm saying he’s around the corner, but that my product packaging looks damaged, and do I want him to still bring it? Sir, why would you wait this late in the day to call me to tell me this? He said he didn’t have to call me at all and was doing me a courtesy and doesn’t want to waste his time coming if I’m going to refuse it. I said bring it so I can see it. They arrive, & I see why the packaging is damaged: they didn’t even use a ramp to take it off the Ryder truck! They slid it off! 2 workers. The other worker says based on what he can see the dresser looks used. I looked inside the box and it was sloppy, but I did see some scratches, and some Chinese lettering and papers. The driver/caller was so rude and said so what are you going to do? I said take it back. He made me sign something saying “customer perception refused” no, you two told me it’s damaged and used and you didn’t want to waste your time (sounds like they’re trying to get off work early on a Friday). He sped out of my complex so fast and recklessly. I call corporate once again. She said it’s 1 more dresser at the warehouse but she has to call me back tomorrow to see if I can get it. I won’t hold my breath on her calling back. She also said 90% of their items are shipped overseas from China and get damaged in Customs. So why still deliver it to customers? Just scam us out of money, huh? I would ask for a refund except I have everything else in the set. I really regret ordering my living room furniture from there on 8/24 bc it’s not supposed to be here until 9/10. This is an ABSOLUTE TOTAL NIGHTMARE! DO NOT BUY FROM HERE! HUGE HEADACHE! They’re only nice long enough to take your money from you. Avoid at all costs!
Sawyer is a Great Sales Person at Ashleyfurniturehomestore in McDonough, GA! If you need great service and Great Furniture, you should ask for Sawyer!
Visiting Ashleys was great! I was browsing to get new decorating ideas, Mike helped me he was very informative and down to earth
Mary was the sales associate that assisted me. She was very kind and personable. Thanks Mary for the excellent customer service. Also, Ashley's furniture is of good quality and great prices!
Ashley Home Store McDonough did an excellent job serving us today. They made sure we were completely satisfied. Excellent job team. Especially Mike Hicks. We drove 55 miles, past other stores to go to this one.
Greg was very professional and patient, seem to be a pro and handling couples with bad communicating skills
Never again they are quick to take your money but fell to deliver even if it’s just a pick up from the store. Have been giving me three different days to pick up and still said “it’s policy and procedure with us.” Policy and procedure is delivering when you first told the customer it would be ready. Again it’s just sitting in the store and won’t allow me to pick up but they took my money weeks ago. They apparently don’t care about people’s business so I won’t give it to them any more.
Very good customer service. Friendly and timely
Order a Living room set and have been waiting 2 months for it. The store called me and confirmed my delivery would be today, I called this morning to confirm the time and their customer care line informed me that the delivery has been rescheduled for another time because the furniture is still on back order. I am over it. I am going into the store to get my money back today.
What a horrible experience! I'm tempted to close my credit card with them and move on....Ashley Homestore needs to evaluate their processes from ordering to the point of delivery. Their sales associates at the store are B- at best. The delivery team is F at best. This is my 5th visit to the store to rectify orders that I had received with scratches, delivery of previously used items, or wrong orders being delivered. In one particular example they delivered a beautiful console I ordered with scratches and the door would not close. I returned to the store to request an exchange. The delivery team delivered another console with more scratches than the first one had. Their delivery guy told my husband, "oh...you probably want to check it before I get it off the truck because we usually have scratches on furniture we get from the warehouse." I'm on my way to the store as I'm typing this to ask for a refund. This is beyond pathetic.
Sales rep seems a bit rushed and didn't provide a great deal of service. She rushed to make the sale adding in additional cost and over sold the delivery. Perhaps she was new but lack any sense of customer service or empathy
I came in ten minutes before the store was closing. I’ve been coming in weekly for four to five weeks looking at a patio set hoping that it would go on sale. Mr. Chris Jacobs saw me and immediately started helping me. He was able to quickly help me find the sectional which was showing out of stock and honored the pricing as well. Mr. Jacobs was kind and very knowledgeable. He did not get frustrated that I came in prior to the store closing and provided me great service. Thank you Mr. Jacobs.
The delivery went well, but the third party company’s truck left a huge oil stain in my driveway. This is unacceptable.
Update: I purchased this furniture June 23 it is August 7 and I am actually due to have a baby tomorrow and I still have broken furniture that has not been fixed or replaced again do not purchase from Ashley's furniture. I've had technicians come out twice and both orders canceled with no one understanding why and no one actually do anything to really help they have robbed me of my money, they have robbed me of a relaxing pregnancy, and robbed me for the countless hours I've spent on the phone trying to resolve this. BEWARE BEWARE BEWARE!!!!! If I could give zero stars I would. I completely regret my decision to walk in the store and purchase furniture not only did my furniture come with an unpleasant odor but it also came broken to which I had to wait about two weeks for someone to come look at to be told that they will fix it if they think somethings wrong so basically I paid for defective equipment that they’ll just come and repair. I called and was told that because of my issues they would escalate my concerns and someone from their corporate would be calling me within 24 hours it’s been almost a week and I haven’t heard anything I’m also expecting to have a baby in less than a month so dealing with this is extremely frustrating. I contacted them the very next day I got my furniture to complain about cracking in my bed frame and the odor but still nothing has been done and no one has called me to rectify the situation. Two days after receiving my furniture I came back to the store in person even though I don’t live in the city where I purchased the furniture to speak to someone, apparently I was speaking to the manager who never identified herself as a manager or anything and really wasn’t very much help at all withmy issue. Again I would not ever buy anything from Ashley furniture again and I would advise other people to stay away and not waste your hard earned money on this cheap trashy furniture that smells like terrible chemicals.
Received damaged furniture and its impossible to get it replaced. Everytime I call I waste an hour on hold, being transferred to person to person, talking to someone who cant help yhen end up with a disconnection. I need someone to call me ASAP