Ashley Outlet Morrow, GA

If I could give this store -1 star I would but 1 star is needed to create a review. I went into the store 3 weeks ago which was around 10/20ish and this was actually my second furniture store as i was shopping the midnight madness, its the viral social media sectional that comes In a couple of sizes. The person that helped me told me that Ashley furniture makes all of that brand(viral sectional) so technically other stores were buying from them and selling at other furniture stores. I was told that if I bought from Ashley’s, and there were any issues after delivery it would be fixed. I made my delivery date for 11/04/2025 and was told that I would be getting a text message to confirm the time and I never got a phone call or text so I called the store and spoke to a rep that explained to me that the sales people in the store didn’t schedule deliveries and that my delivery was going to be 11/8/2025. I explained that I would be out of town and needed an early delivery. The rep stated that it was a delivery opened for 11/06/2025 and I agreed on that date. I specifically asked if everything would be delivered and the rep said yes everything. I was txt the confirmation on 11/06/2025 10a-2pm window. The delivery text that they were in route and when they got to me it was only the rug. I asked bout the rest of the furniture and was told that he only had the rug and I needed to call the store. I called again and spoke with Angel ( if that’s her real name because she told me policy stated that they don’t give their entire name) I asked if it was possible to take my $300 delivery fee off because Of the troubles I had been having with delivery, and she stated that she would see and stated that she could give me $142.40 back and I asked for a supervisor and she stated that there wasn’t one. I scheduled my furniture for 11/10/2025 and also had to reschedule my trip. On 11/10/2025 I received a text that the delivery was at my door. My ring camera captured the delivery guys throwing the furniture off of the truck and the other guy tried to pick one side of the the sectional up by himself and the chair slammed to the ground. After that he drug the sectional a good ways until the other delivery driver picked up the other side and brought it in the house. The delivery driver again attempted to pick the corner piece up alone by pulling at the pillows and he kept yelling that the plastic made it slippery to pick up. After everything was in the house and they left we started with the corner piece taking the tape off and taking off the plastic and tape and we notice instantly a hole where the pillow had separated from the back of the backrest. I made a phone call and spoke with a Joan and I have been getting the run around since. I even asked if it’s possible to just return the furniture and was hit with a ALL SALES ARE FINAL slogan. Joan wanted pictures of the hole so I sent pictures and then I was told she needed to send a tech out to take pics of the hole, well during all of that we discovered that I was missing legs for part of the sectional and that the sectional clamps don’t clamp together so it’s just pushed together and not clamped. For $3600 I expected more customer service than I received. Save your money and go to the mega furniture across the street. Sometimes a brand name isn’t the way to go and that same furniture I got was almost $1000 dollar cheaper across the street. I will not shop there again. I did receive legs via fed ex but come on Ashley’s do better!!! Update: I’ve been out of the country for a week 1/2 and have never sat on the new sectional but decided to take another look over the sectional because it’s a beautiful piece but found another rip in it. I never paid any attention but it didn’t even come with Ashley furniture tags attached. I believe this sectional was resold as new. SMH

Manager wasted our time. Sales rep said manager approved price but later comes by and says they can't honor price they just quoted.

Thank you KhDajaha!! You were amazing.

Wonderful DeMarcus was such a great salesman everyone was very friendly from the time I walked thru the door. Love it I will be back

It's big, but even to think of this as an outlet, things were overpriced.

Have a good experience on yesterday that Ashley‘s outlet was greedy as soon as I walked in I was showing the products from an individual sales person walking around the store didn’t see what I wanted for my mom, but she did just that we go look in the clearance items, and I found four nice dining chairs for her so overall I have a good experience and Would recommend you all to go take a look at the items that they have and have a great experience

I walked in on a Sunday and was immediately greeted by Jo. She helped me get in & out & the entire team was extremely warm.

(Translated by Google) Very attentive and helpful. The saleswoman who helped us—I've forgotten her name—was always willing to listen to everything I wanted for my new apartment, giving us recommendations and showing us the beautiful styles they have in the store. I recommend them 100%. (Original) Muy atentos y serviciales. La vendedora que nos atendió, olvidé su nombre, siempre estuvo dispuesta a escuchar todo lo que quería para mi nuevo apto, dándonos recomendaciones y mostrándonos los bellos estilos que tienen en la tienda. La recomiendo al %100

Ashley furniture is the best great quality the employee are so pleasant and good customer service

Just look for a potential new sofa.

James did an awesome job. He spent hours with me and didn’t rush me and helped me pick out the perfect furniture

James made this purchase quick and easy, and I need quick dealing with twin toddlers!!!!!!! in a furniture (We can break everything in two seconds) store. Customer service A1!!

James was amazing, had great customer service and provided a wonderful deal. Highly recommended!!!

James was a big help with our purchase! We'll be back for sure.

James took excellent care of me. Outstanding young man and service

I visited Ashley outlet and James provided excellent customer service. I was able to get the item I needed in a timely professional fashion.

James was a fantastic sales person. He did not hover like most making things feel awkward and not be able to talk amongst ourselves. He gave us a quick breakdown and then let us explore. He checked in from time to time to see if we had any questions or concerns. He was very knowledgeable, kind, and courteous. That man deserves a raise!

Great customer service..

I purchased a two beds from Ashley in 2023 with a 5 year warranty through a 3rd party. I requested a new bed due to one of the bed frames braking. The warranty company sent the funds for the replacement to Ashley. Only for me to find out they discontinued the bed. I requested a refund for the bed. I was emailed 9/10that my refund was processed and I will receive it in 5 to 7 business days. I never received it. Every time I call I get the run around from customer service. We are now at the 25th of the month and no answers. This is not how you conduct business with a loyal customer of your company. It is very distasteful and disappointing.

Today I was helped by the most helpful and patient sales person JAMES! Please go see him for your needs !

James was very knowledgeable and helped us to understand the leading processing effectively.

I had the pleasure of working with James and he was amazing!!! Thank you James

James is a great representation of the Ashley furniture company

When I bought a couch from here 2 months ago I was rang up by the sales person and they charged me for a furniture protection program without my knowledge. Now that I am trying to make a claim for the furniture to be cleaned they are refusing to clean it saying it was canceled but it was not since I am still paying for it. I have called the customer service line about 3 times now and everytime I call I am getting a different answer. They take your money and you get nothing from it. Highly disappointed will never be purchasing from Ashley again.

James was so helpful and very patient. I highly recommend doing business with him!

James was awesome! Well mannered and very helpful

James was great! James greeted me as soon as i walked in and handled all my needs and wants on a busy day and still went over and beyond. Great customer service overall. If you’re looking for great customer service and good furniture, go here!

James was wonderful to work with. He was very professional and knowledgeable

James!!! Amazing experience. 10/10 recommendation.

My husband and I recently had a good experience shopping the outlet, thanks to Josira Ortega, who provided exceptional service. She was knowledgeable, friendly, and made the entire process enjoyable. She definitely went above and beyond! Previously we had visited the store and wanted to make a purchase but the store doesn't state that you have to be there by a certain time, I believe 5pm in order to receive your items because the back closers earlier than the store. Unfortunately, we made two trips because we were unaware of this. Although Josira was incredibly helpful and had a great attitude throughout the entire process, we did encounter an issue during the pickup. The gentleman assisting us was quite rude and seemed rushed, stating that his ride was waiting for him and we could come back, etc. which made the experience less pleasant. There were two gentleman and one of the two was great, not the darker tone gentleman, this was disappointing, especially since we had received approval for assistance from his manager. Overall, I appreciate the help from Josira. Good customer service us so hard to find nowadays!

I made a purchase today and very happy with the pricing. James did an excellent job. He was very helpful and knowledgeable. Best customer service. I’m very satisfied with my total purchase.

James truly explained EVERYTHING to the tee! With fees & the Labor Day sale! Thank you James for you’re diligence!!

I had such a great experience working with James. From the very beginning, they were professional, attentive, and genuinely cared about my needs. They took the time to listen, answer all of my questions, and guide me through the process without ever making me feel pressured. What stood out the most was their knowledge and patience—they explained everything clearly and went above and beyond to make sure I felt confident in my decision. Their friendly personality made the whole experience enjoyable, and I left feeling not only satisfied with my purchase but also valued as a customer. I highly recommend James to anyone looking for outstanding service. They truly made the experience smooth, stress-free, and memorable!

James was very perfessional. He knew the item very well . He sis everything to make sure we was happy with our choices.

Sales people are really nice. I enjoyed the customer service. However the pick up department lacks in the customer interaction department. It was like they were purposely trying to damage my items. Went right next door and had a great pick up interaction with American furniture. The never professional while Ashley pick up department was rude and argumentative. Definitely made me think about where to purchase in the future.

I would like to recommend to Jo and also kita for excellence work and consumer service, great job :)

James was an awesome and attentive sales representative. I felt his genuine concern for my mattress comfort needs. I'm very pleased with the service I received from him. Ask for James 😊

The rep was great, patient and informative.

In the Morrow store: Jo was professional, personable and knowledgeable. I appreciated the experience I was provided in the store. She followed James who exhibited the same qualities that provided me the reassurance of returning knowing I would receive good customer service. Jo ensured my needs were met several times. As well as exhibiting patience during the transaction as I need to contact my bank to increase my spending limit. I’ll definitely return again thanks to her and James.

Horrible service… given the run around after paying for furniture. Was given dates to pick up furniture, furniture wasn’t available. Had to pay the moving company twice. Then all my furniture wasn’t available. After two months of waiting I was told the furniture was discontinued. Yet they charged me anyway. For furniture I didn’t receive

James really helped us out today.He was very professional and not pushy. We are looking forward to our new furniture. Thank you, James.

Very Friendly, Helpful customer service.

Th manager and my salesperson was awesome! They made sure I got exactly what I wanted. They both were very professional . Thank you. I will tell others to shop there.

I went to Ashley furniture 4th of July weekend, my saleswoman was Jo and she was great. I purchased a king size bed frame and two sofas , they were delivered last night, I’m very happy with my sofas but was not satisfied with my bed frame, tried to call the store this morning could not get anyone to answer the phone. Drove back to the store to talk to them about it? And was told then that they have a no return policy on anything in the store. I spent a lot of money and was not aware of this policy. So now I am stuck with a bed that does not work for me. They should make you aware of this or at least post something in the store that all sales are final. And this was not bought out of the outlet part of the back of the store

Very,friendly and comfortable environment Shay and ,Marcus,was very professional, and helpful

Our rep, Jo, was patient as we searched other locations. She was not pushy at all. When we returned, she was excited and helpful with suggestions as we decided on the sectional we truly wanted. ❤️ Thank you Jo, and Ashley Outlet.

I was assisted today and I walked out with everything I needed!

Was there looking for a queen size bdrm set n found just what I wanted n my sakes assoc was great

Your agent DeMarcus was very helpful and explained in details abt the items I chose. Thanks for your help he's a great salesman! Just they'd do the legs on bench 🤔

From the moment I walked in James greeted me he had a warm and inviting tone, he did an out standing job with helping me navigate and chose the best couch for me. He had the best recommendation for how I want my home and his customer service was a 10/10

James helped us through the entire process with kindness, knowledge, and understanding!

Customer service was great. The lady that was helping me was kind and very informative. I will definitely shop there again.

Terrible experience in the end! It started off great and Patrick was very helpful. We checked more stores and decided to buy our couch from ashley. We called Patrick back on July 3rd and paid. We got a message yesterday for delivery today, July 5th, from 8:00am - 12:00pm and confirmed. It is now 12:30. No calls, no updates. I called customer service and she told me a financial hold and it would take up to 72 hours to hear from someone. We checked with our credit card and there is no hold placed. I called the store and they are saying supposedly Patrick somehow sent out the delivery message (yeah, sure) and he wasn't supposed to. She said the hold is because our billing is different from the delivery address. Ok? The information is still correct. She then said I had to talk to someone else and couldn't promise a response today. So now we have wasted half a saturday on a holiday weekend for a false delivery, have no couch to sit on with our family (also another reason we purchased because we were told the delivery would only be 2-3 days) and can't get a legit reasoning from anyone. Why are we paying the price for Ashley's error? Beyond agitated and do not recommend!

Our experience here was wonderful! She didn’t hover over us but was there if we had questions! Loved it! Bought our new couch here!!

We have frequent this particular store numerous times. We met Angie ( the manager) seven years ago when we first moved here. Basically, our while house has been furnished by Ashley. Angie and everyone on staff has always been so helpful and friendly. We know every time we come to Ashley, we are going to be taking care of. On this visit, Shay was very patient and helpful.

Jo was an amazing sales agent! She didn’t pressure you, and was eager to help and assist. If you need someone, ask for Jo.

Came in previously to look at a sectional. Returned today and was assisted by Shae. She was very knowledgeable and patient.

The associate were very nice and patient. I enjoyed the experience. We’ll definitely come back.

We had a great time here with the representative Jo Ortega, she assisted us with great care and provided phenomenal service! I will definitely recommend requesting her when you are at this location!

I recently moved from Massachusetts to Rex, Georgia, and discovered Ashley’s Outlet—and I’m so glad I did! Working with Patrick over the course of three separate visits for three different furniture purchases has been an absolute pleasure. He’s knowledgeable, attentive, and helped me find exactly what I needed without overbuying. My most recent purchase was a mattress, box spring, and frame, which arrived right on time. The two gentlemen who delivered it were professional, courteous, and very helpful. I’m a truly satisfied customer and will definitely be returning when I’m ready to create my home office. I’ll be looking for the perfect desk and chair—and I know just where to go!

Extremely helpful!

Khdajaha was wonderful ! Great experience!

Nice, friendly customer service.

Excellent experience, ask for Kadeisia

I would love to give a Great Big Shout Out to, James my Salesman. He was very Professional and well knowledgeable. To the point that , I made a purchased, & was Happy I did. Thanks! for taking time to explain the quality of my purchase & assuring me that I made the best choice. I will be back for my next purchase. Again, Thank You! James…

One of the smoothless purchase that I've done, Service Advisor was great he made it easy for us.

Had a great experience at the Ashley Outlet in Morrow GA. Jo spent a lot of time helping us explore options and find the right sofa / loveseat for our TV room. Will be going back and definitely recommend.

I was doubled charged for my purchase and I had a $50 gift card that I was unable to utilize because there was no expiration date written on the back. I could have only gotten the gift card from the Ashley store and no one appeared accommodating or tried to offer any support regarding this matter except Xavier who told me to call corporate to see what they could do. I was not happy with my visit other than Xavier being nice and helpful as best as he could.

My mom and I recently visited the Ashley Furniture Outlet after checking out one of their regular stores. We wanted to compare pricing and see if the outlet had a better selection. When we first arrived, it took a little while before anyone approached us, which was a bit frustrating at first. However, everything turned around once the store manager, Kesha, came over to assist us. From that point on, our experience was great! Kesha was incredibly helpful and made us feel welcome. We also worked with Jo, our sales associate, who was very personable, friendly, and attentive. Both Kesha and Jo made our visit enjoyable and stress-free. The store had a nice selection of furniture, especially tables, which is what we were primarily looking for. In the end, we purchased a beautiful table set and left feeling happy with our decision. Overall, the customer service (once it got started) and the furniture selection made the visit worthwhile. Thanks again to Kesha and Jo for taking such good care of us!

I had such a great experience! Found what I needed and the sales reps, Jo and Demarcus, were super helpful and nice! Thanks guys!

I was very happy with my sales associate and happy that he helped me find exactly what I was looking for at a great price.

Friendly and very helpful

DEMARCUS !!! Super awesome I wish I would have come here before shopping any of your other competitors !!! He was the best and after shopping for furniture for months he was able to be so great that I came in to spend 400 and I ended up buying a living room and dining room set! I wish I could give him 10 stars

Joe ! Is amazing… she’s very knowledgeable! Even helped me with delivery!!

Khdayaha E. Was a great sales person She was very kind and soft spoken She made us feel very relaxed at this distressful time. We thank her so much for her help and info. Very happy The Harris

The sales person who worked with me was AMAZING, very knowledgeable and her customer service should be canned and sold! I am excited to see my purchase in my new home and anticipate delivery,by the way I am not waiting weeks for delivery I'm getting my purchase in 3 short days. My entire experience was top notch. I don't want to leave out the fact that I lost my card that was found by another sales person who remembered that I was sitting in that particular area she found it and ensured it was returned to me this entire team is very impressive.

Associate was professional, courteous, patient and very helpful.

Xavier was phenomenal! He was patient and thorough as he helped my mother navigate through the store. He was able to clearly articulate and advise my mom throughout the decision-making process for her. I am so grateful that he greeted us as we entered the store!

Great customer service

Morrow had the best customer service and I found everything I needed. Thank you all so much! 😁

It was nice meeting the man that waited on me was very nice , what I was looking for he didn’t have it there in the store but he ordered for me and I got it in the mail and I love it I must say you guys got a good man there on your team 👍👍

The sales was great. The delivery was great on time. The product seems to have a little bit of a defect and now I’m waiting to see how the repair goes.

I walked into the Ashley Outlet store knowing what I needed and what I had to spend. I had the best sales advocate helping me! Xavier was patient and listened to what I had in mind before he took me around to look at the merchandise. I was afraid that I was going to be over budget, but Xavier didn’t let that happen! I would definitely recommend going there if you need furniture!

Very efficient. They were president and made very option to find what I wanted even when it was not displayed in the store.

James was very helpful and courteous. You have got to stop by and ask for him.

Khdajaha was amazing. Great customer service. Ms. Angie was amazing as well

Sales Associate was very friendly and patient.

Love how clean and attentive the workers were and answered every question I asked

I purchased a couch, per the manager it was going to be delivered on 2/28 which is the day I moved in my apartment. Delivery date was changed 3 times for unknown reasons. Couch was to be delivered on 3/18 , driver (fernando) claimed he attempted delivery and was at the door for 15 minutes. The community is gated and I have a ring camera, never received a call from said driver. I drove up to Ashley to speak with someone face to face about the situation. I was frustrated which I have the right to be but not once did I take my frustration out on anyone, Tina ( who said they were a manager) didn’t even acknowledge me standing there waiting at the desk, I will not walk up to a counter until I’m called out of respect, but it took for someone to walk up and ask if I needed help and that’s when she chimed in as if I wasn’t already standing there waiting patiently. Nobody could give a clear answer as to when or if the couch was going to be “redelivered” or even if Fernando was going to pull the same thing twice so I cancelled. They also mentioned that drivers do this all the time and it’s nothing they can do about it , I would suggest going elsewhere or pick up your furniture yourself!

It was great

Keyche and the other K’s provided me a warm welcome and greeting. I came in with a mindset of what I wanted. And once that was confirmed they went right to research my options. After careful consideration and discussion, a decision was made and an affordable price was paid! Fair warning this review is specifically on the in store experience. I can only hope the furniture will yield similar results.

Great service, friendly service

Always a wonderful experience at Ashley Outlet. The staff is welcoming and fast to give you help.

Helpful staff. Walking into the store in Morrow, I was immediately greeted and assisted. Found a dinette set, and after going to home to think it over, returned the following day to order it. No hassle delivery was the option we chose and delivery was surprisingly quick. Great customer service!

. Happy with the person at the front desk who looked into my questions and the manager that resolved them. Patrick ! I will shop here again.

Excellent service by the person at the front desk and the manager, I believe who helped me. Can you please and will shop here again?

Patrick was very helpful and informative. He listened to what I wanted and showed me various options and sales in the store and online.

Good merchandise and prices. Excellent service. Sales representative, Dontavious Williams, was very helpful and conscientious. Thank you.

Khdajaha is amazing!!! She is the best sales clerk. WHATEVER you need. See her! You won’t regret it!!! Thanks Khdajaha for helping with my home decor ( Living room and my office)!!!

My salesperson Mrs.Mary Griffin and the store manager are amazing. They always greet me with a smile and willing to assist me with what I’m looking for. If you are out stop by there you want be disappointed

The salesman’s Patrick and Saleswoman Joe. They were extremely helpful and professional.

I really love the quality of the sofa. It appears to be very durable. The cushions and pillows are plump with filling. Hopefully it will last a long time!

I purchased a chest of drawers for my guest bedroom, and it goes beautifully with the rest of the furniture. The Salesman, Xavier S. was very professional, and gave me a really good deal on a very well made piece of furniture. His attention to providing Superior Customer Service was impeccable. He is a true asset to the company. He made my shopping experience a very pleasurable one, and thanks to him, I looking forward toy next shopping experience. .

Khdajaha was friendly, energetic, knowledgeable and helpful

Great service! Friendly people.

Has a great experience with Dante and the Ashley Outlet team. Customer Service was second to none.

I’ve had nothing but great experiences here. I have purchased on 4 separate occasions and I must say that Patrick is the most patient, friendly and knowledgeable employee here. Every time I go in to buy new furniture I make sure he is the person I deal with. I highly recommend this location and Patrick!

Very courtesy and very helpful

Horrible costumer service. We purchased a table and chairs back in January. A day later I called to cancel the order, after countless hours with customer service, they assured it wouldn’t get delivered. Yet, the table was delivered. I drove back down to return the table (mind you, this was a 30+ min ride) to return it. Once again, they assured me that the chairs wouldn’t show up. Yet, the chairs showed up. I had to drive once again, to return the chairs. I thought this was the last of it, yet I receive I call today (March 11) saying that I would either have to return the items or they will charge me for them…. Items I already returned. After countless hours with their customer support, gas, and time wasted, they are still having issues!? Thankfully, I took pictures of the items being returned. Otherwise I suspect they would’ve charged me. I raised my concerns regarding their terrible communication to Tina and she says she’s not a sales person, just customer service. So she had nothing to say about it….. How is this not a customer service issue? Extremely unprofessional. Make sure you keep your receipts or take pictures, as you can’t count on them to have the proper systems in place. Be extremely wary of doing business with them.

My salesperson was nice. However the pick up experience not so much. Unorganized and not very thorough. Thank God I checked my item because they do not. Almost left with missing shelves for a cabinet. Sometimes it pays to drive further out for a better experience. Ashley Furniture do better in our community especially since we support this business with our hard earn dollars.

I went to see an item in person to be sure of the color, size, feel of the fabric and comfort of the sofa. I was excited to find all of those Concerns to be met. It was perfect and was exactly what I was looking for. The staff was welcoming, attentive and knowledgeable. It was a great experience and well worth the drive to the Morrow location.

Quick easy experience. Will update after delivery.

The sales woman was great helping me out

Patrick was perfect. Great customer service.

Was a very good experience and fast and simple and it was a good experience with khdajaha

Khdajaha was very friendly person along with good customer service

Great working with you khdajaha! You were patient and thorough and we appreciate it

Khdajaha was very helpful and insightful! She was also very patient with us and helped us find exactly what we needed in the price range that we needed! ☺️ coming back and requesting her next time.

Great amazing!!!!! We just had our first visit to buy our new couch our service agent took the time to talk to us while also giving us time to browse I appreciate khadijah for helping me and my wife. We are coming back in two weeks to buy our new set!!! Too excited

Recliner is great but we were not told that the recliner we purchased did not come with a power cord. We got home and got it in place only to find out that we had to purchase a cord on Amazon and wait another day to use it.

I walked around the store for over 30 minutes, with no one to greet or assist me whilst the staff were busy conversing with each other. I had to find a gentleman to assist me with my purchase. Great variety but needs better customer service. Thank you Patrick Davilmar for your assistance!

My sister and I were both looking for a bedroom suit.As soon as we walked in the door we was greeted By Donte. He asked us. What were we looking for today? And we told him and he took us over to the bedroom. Suits and explain the difference between all of the bedroom suits he was very friendly. No matter how. Many questions we asked him. He seemed like he was eager to answer them without raising his voice or having attitude and that impressed me a lot. He was back and forth between my sister and I. Which would have been hard for me. But he was very patient with both of us So I give 10 points to him. Thank you so much, Donte. Must love ❤️ keep the good work up... may JESUS smile on you

Khdajaha was outstanding customer service! She’s the best!!!!!

Overall, I had a decent shopping experience. The highlight of my visit was finding an affordable living room set. However, when it was time to pick up my furniture, my disabled father was told that he would have to load the furniture by himself or " pay a little extra" for the Ashley staff to load it since the workers are not allowed to leave the dock per policy. I found this very inconveniencing, especially after being told by my sales representative that the furniture would be loaded by the staff at the time of pickup. As a female, this experience made me not want to purchase from this location in the future.

The service I received from the moment of walking through the doors was excellent. The sales representatives were detailed with explaining store sales and financing. I truly enjoyed my experience.

Customer service not good. And quality of furniture in general not sturdy or strong.

KhDajaha was an excellent sales rep. She was patient with us on finding everything with our new home. She is one of the top sales at Ashley Outlet

They were awesome and attentive to my needs

Keyche” very helpful and patient Speaks very articulate and you believe she is confident in what she is talking about. Thx Keyche’

Patrick was such a delight

Erica was amazing

She was nice, kind and patient with us.

Khdajaha was very kind, and an amazing help. She was enthusiastic, knowledgeable and about the furniture and helped us pick out a great dining room set!

Ms. Khdajaha was very helpful in assisting with picking out furniture and provided a smooth checkout process.

Ericka B was great. I walked in And she immediately came up and started assisting. I had a lot of requirements for the piece of furniture I wanted which she took in stride and understood. If a piece of furniture was out of my price range, she mentioned it before. I even tried it giving me the opportunity to say no. I didn't want to try it. She didn't try to pressure me into purchasing anything today and wanted to make sure I knew all of the promotions that were going on.

Customer service was amazing. Highly recommend.

Superior customer service,! My visit and purchase today was an excellent experience. I will definitely continue to shop here and encourage others to do the same. Special thanks to Kiki, Jamar cus(hope I got the name right), the store manager, and the service desk clerk! These folks are definitely doing a great job and should be commended. I am very appreciative for that there are still folks around who actually love what they do. Thanks again and I will see you all real soon.

When my wife and I visited the morrow store to pick out new furniture for our home. We had such amazing customer service experience with Kita and Shay. They walked us through the furniture selection and financing.

This is the Howze Family. Khadijah & Kita customer service was excellent. Thank y’all so much

Kh'Dajaha Ellison was very professional and courtesy. She was not pushy at all that's what me and my husband loved the most. Please Go and shop at her store. We will be back and when we do we will be asking for her.

Service was excellent

Customer service was excellent.

Great help and knledge

Cadesia at the Ashley Outlet was wonderful and very patient

Always great customer and best prices in the city

Shay & Patrick were such a pleasant young lady and man. Their customer services skills were exemplary! They were kind, pleasant, helpful, and knowledgeable! Thank you both and Ashley you should be proud to have them representing you!!

The lady that took care of me and my wife was really nice and helpful she helped us test the sofa wen to look for a power pack battery to make sure the motors works and also it was late and she stayed with us until we could pay bc the register terminal was not working way to great experience.

Kadesha is amazing. Very informative and aware of the entire store including prices, delivery dates and what’s available quickly. Well spoken upbeat and about business. Truly great salesmanship and I am buying a house that will be furnished throughout by Kadesha!!

This is the only place I go to when I’m looking at new pieces for my home.

Great selection and deals. The entire staff was very kind and ready to help.

Nick was and awesome sales representative

Great atmosphere. The customer service was superb would be glad to come back and shop for more. Thank you.

Fast delivery and setup. I love my new breakfast sets.

The staff was very helpful and I found a replacement recliner that was less than half the price that I bought off of Amazon. Love my new recliner.

The sale people and staff were great, the delivery of my furniture terrible, at least three times order cx on day of delivery, finally cx order and went to Rooms to Go.

I had a great experience with the associates at this store. They were very helpful and friendly, I would recommend them to anyone that needs new furniture.

I ordered a coffee table over a month ago and never received it. The store has a temporarily closed sign on the door and I am told I can’t get a refund. I’m very dissatisfied and disappointed.

Great deals and great customer service!

Really blessed our family process was easy

Great experience, good prices, delivery delivery was great.

Great customer service

Love my new living room furniture! I got it for a nice discount!

Ashley has been so amazing. My recent purchase I had an issue but they worked with me to get it resolved quickly. They were professional and consistent.

Very good Service in the Morrow Store.

I paid for my couch to be delivered and assembled. They dropped the couch off, did not assemble it, and every request for help was denied. I went up to the store to ask for help. They told me I did indeed pay for my couch to be assembled but they did not help either. Corporate hung up on me 3-4x when I called. I needed the couch assembled for an emergent situation. I did not receive a refund either. Extremely disappointing and disheartening. Absolutely ridiculous.

Erica was very helpful and insightful!

Great customer service khadajaha was a great help in finding the bed room suite best for us and she made us love it so much that we bought it on the spot

Kh'Dajaha Ellison was really helpful with our purchase.

Great help and Information about the inventory. I will come look for Kh’dajaha on future visits. Great customer service

Nick was extremely helpful at the morrow location. We had a nightmare with the McDonough location, but Nick made the experience so much better!! Nick made sure to go over our order with us. Nick also told us to go home and check to make sure our order was correct, and if not, to give him a call right away. Nick was very helpful and informative. We appreciate Nick so much!! He reversed our nightmare.

Khdajaha was awesome!

Erica was great

Danielle was most helpful. She found everything I needed I’m pleased with her professinalism

Great Experience! Erica was very knowledgeable and friendly. Thanks Erica!!!

Nick was very informative and polite. If you look in a book for good customer service, it will show a picture of Nick. I will definitely be back Nick made me very comfortable. Thank you Nick.

Nice and helpful employees, quick and easy process. Shoutout to Danielle and Keisha.

As soon as I walked into the store I was greeted by Khdajaha who was absolutely a professional, very patient as she gathered all my information, she walked me right to a few pieces and within a matter of 5mins the deal was done. I am still satisfied as I drive home.

Nick is an amazing salesman Detailed, humorous, and a great personality I am buying a couch from him next month

Outstanding service!!

Khdajaha was very helpful and pleasant, she allowed me to shop without feeling pressured. Great experience

Khdajaha was amazing assisting us with our sofa purchases. She was amazing, request her when you come in.

Yah Darius & Danielle!! Excellent customer service from purchase to pick up. Friendly and professional never go out of style! Thanks again for a pleasant experience.

Another great experience at Ashley Outlet. Khdeyaha was a great help and finalized our purchase. She answer all questions and very knowledgeable. Thx.

Awesome customer service from Ms. Erica. She went above and beyond In trying to keep us in our budget! Everyone was friendly and greeted us!

Nick was quite thorough in his delivery and knowledge of the product. He was patient and.resourceful in getting the necessary information needed to make a sale. Good salesmanship.

Entire experience was amazing our sales women Ericka Barnes was very helpful and worked with every concern and adjustment we ask for to get the sofa set perfect for our home.

Patrick was amazing! 10/10

The shopping experience with Nick was easy, friendly and professional.

Danielle Ellis(Advisor) Very Knowledgable, Patient! I will definitely be back to purchase furniture in the next few weeks with her again!

We had the best experience ever. It was my first time buying furniture and our representative, Nick Vidal, was totally AWESOME!!! He listened to what we were looking for. Vick knew the details of the type of furniture we were looking for and helped us make awesome choices on what we needed. Awesome service, polite and courteous and attentive. I would highly recommend buying furniture from here especially with Vick Vidal as your representative. Thanks Vick😁😁😁😁

Shay was amazing. Very informative and pleasant. Will be returning because of her.

I was assisted by Danielle. She was great and helped me find just what I needed for my guest room !

Darius was awesome! Knowledgeable. Professional. Friendly. Great job

why is when you pay all this money for the furniture and it come damaged then they tell you that you have to wait on the next shipment, why I already been waiting for the last 6 month to receive my furniture.

Nick was so great to work with. I am EXTREMELY picky with specific needs. He not only took the time to show me every product that could meet my needs but also helped me to create my floorplan. I would recommend shopping with Nick everytime.

JaMiya was great, and so patient with us! Wonderful service! Thank you!

I had a great experience here at Ashley Furniture! Nick Vidal was professional and efficient. He took his time explaining certain things to me and definitely made furniture shopping fun and interactive! Thank You Nick!

Nick Vidal was awesome, very welcoming and knowledgeable, everyone was nice even the customers, I will definitely recommend

Excellent customer service!!! Service advisor assisted my boyfriend and I with picking out our furniture without pushing a more expensive set.

Nick was so sweet and professional. he took good care of me and my fiance. he answered all our questions & concerns plus ensure we got discount. "yeah mon"

Patrick was super helpful! He asked if I needed assistance and showed me a few options. He allowed me to search on my own as well. Ended up finding exactly what I was looking for at a great price! Would definitely return.

Erica was amazing she went above and beyond to finish the sell in a timely manner. She understands customer service .

She did good and helped us out . She didn’t try to upsale us on anything we were looking for . Jamiya was the one who helped .

I walked in Ashley Furniture in Morrow Ga I got greeted with a very pleasant person with a Great Smile he told me that his name was Nick..by the way I was looking for a Lg quantity of Furniture because I will be making a Big Move on Nov1 to my new Home.Nick was a Big Big Help with me picking out the furniture that I wanted to be put in my home..I give Nick a Great Big Thumbs 👍🏾 UP for helping me thru my process.. Such a GREAT GENTLEMAN .. HE ROCKS😊 I came back to Ashley Furniture in Morrow Ga…on 10/27/2024 on my B/D..I got greeted with a very pleasant person Khadijah she was a super superb customer representative I ordered more furniture on my BIG MOVE in my Home.. she was such a Big Help with Me selecting more furniture..Thumbs Up👍🏾.. Thank Khadijah YU ROCK😊

Ericka took care of us! She was great!

Keyche and Danielle were super helpful and led us straight to what we needed and helped us understand what we were purchasing. They were friendly and really worked to ensure we had everything we need. I will definitely look for them when I return.

Sales associate Nick V. was extremely helpful, and personable, which made for an easy and pleasurable experience.

Visited the store to grab some chairs and was assisted by Marcus. Purchase was seamless, will be back.

Khajaha and Craig were excellent. Listened to what we wanted lead us through a great selection until we found something that was just what we were looking for.

Nick was awesome patient professional and nice and answered every question knowledgeable just an amazing experience go see nick hebwill take great care of you. NICK IS THE GUY.

Khdajaha was the best , Great customer service

Khdajaha was very friendly, patient, and helpful. Have a great experience!

Very helpful w good sense of humor Enjoyed working with her.

Great service Jamiyah did a great job explaining everything and she was a great help !

I initially wrote a good review for them because at the time I THOUGHT was awesome experience turned into a complete nightmare! My husband and I purchased a king bedroom set, 2 mattresses, & 3 boxsprings (2 twin Xl's for our king and 1 queen boxspring that was supposed to be for the queen size mattress). Turns out, our salesperson never added the queen sized box spring on our purchase but we let it go since we weren't charged for it. My husband picked up our mattresses and boxsprings. When setting up the bed (before our king set was delivered) he noticed that one boxspring was bigger than the other. We contacted the store, spoke to our salesperson who informed us that we were given the wrong boxspring and that she will try to find someone who can bring us the boxspring. Long story short, she found some "third party delivery driver" who supposedly works for Ashley that can deliver our boxspring and the we would need to pay him $50 (the "third party delivery person to deliver the right boxspring") and a refund of $54 would be given back to me once they receive the wrong boxspring from they guy who's bringing it back. Come to find out I asked the third party guy how do he receive payment and he said CASH APP!!! So that's how you do business/transactions Ashley??? Through CASH APP & "third party delivery drivers"! This whole experience turned out to be a complete nightmare. NEVER AGAIN will I order from Ashley again! Our salesperson was more focused on making a sale and winning a $50 contest that was amongst her and her colleagues then actually caring about her customers and the sale. I even asked to speak to her manager multiple times all for me to never speak to her manager! I will be escalating this issue to higher up and getting my issue resolved one way or another because this was not only unprofessional but such a headache & a complete nightmare!!! Our king sized bedroom set was a good experience because that came from their warehouse. From the delivery communication all the way to the set up 10/10. A representative even called afterwards to make sure everything was good. Our in store purchasing experience was good for the most part until the issue with the wrong boxspring came about.

Nick was very welcoming and professional. He assisted us to the T. We’re walking out with our dream sectional. Super grateful for Nicks help. 10/10 Recommend. Thank you Nick!!

Kahdajaha was so sweet an helpful even though i came two times before I actually brought my sofa set third time around..Thank u love

I had such a great experience during my visit today. Khdajaha was very knowledgeable with the products I showed interest in. The demonstrations were amazing and her customer service was impeccable. I would recommend anyone looking to buy furniture, products and etc: to see Khdajaha she’s AWESOME! Thank you Khdajaha!!!!!

Ashley furniture in morrow Georgia have a great customer service Erica burns was very professional and excellent customer service representative

Excellent customer services that I had with Erica Burns. Would recommend her anytime to help me with a sale

I am writing to express my extreme dissatisfaction with my recent purchase from Ashley Furniture. At the end of July, I ordered six pieces of brand-new furniture. When it was delivered, the contractors hired by Ashley set it up but failed to provide any paperwork for me to sign. Upon inspection, after they left, I noticed significant damage to several items. I immediately contacted Ashley and was told I needed to file a warranty claim since I hadn’t refused the delivery. A technician was sent to inspect the furniture, and it was determined that three pieces needed replacement while the remaining three could be repaired. However, I paid for brand-new furniture, not refurbished or patched-up items. After waiting two weeks, the replacement furniture arrived, but I had to refuse it as it was damaged again upon delivery. Despite Ashley’s claim that the furniture was inspected through their VIP program, it arrived in unacceptable condition. I requested that future deliveries come in sealed boxes to avoid damage, but when the third set arrived—again without boxes—it was once more damaged. It seems the VIP program is merely a way to repackage previously refused, damaged furniture and attempt to deliver it again, rather than ensuring the items are actually in new and undamaged condition. This is now the third time I have received damaged furniture. I have missed work on several occasions to accommodate delivery and technician visits, which has cost me both time and money. To make matters worse, I am being charged a $299.99 delivery fee for damaged goods, and Ashley has shown no urgency in resolving the issue. At this point, I am requesting that a district or area manager contact me immediately with a solution. I either need brand-new, undamaged furniture delivered or a full cancellation of my order, including a refund for the delivery fee. I refuse to pay for furniture that arrives in damaged condition.

Great customer service and very fast!! 10/10. Thank you Ms.Ericka

Nick gave me great customer service and made my shopping experience hassle-free!

Kdajaha is wonderful great to work with

We had great help from KhDajaha. She was really nice and sweet!

Her service was excellent!! She was very helpful and professional!!

Darius was great, knowledgeable, professional and patient with us. With this being said; my husband and I left with a complete living room and dining room set. Go see Darius for your household needs.

Our sales people Demarcus and Shay we super helpful and so is quality products.

Attentive salesperson.

Today I was greeted by an amazing salesperson named Nick. He was patient and extremely helpful. Nick made it easy to shop for the furniture that I needed. I don’t know if I’m happier with Nick’s customer service or with my new furniture

Shay was awesome

KhDajaha was a pleasure to work with. We came in 2x over a lunch break and then on the weekend and she was extremely helpful in both instances!

A very professional, very knowledgeable, pleasant to talk to

Nick as an amazing sales associate; very professional, knowledgeable, and funny. Thank you so much for your help!

The customer service I received from my trusted advisor Kenyon Rumph was excellent. From my greeting to assisting me in my desired purchase. Needless to say, Kenyon was very professional and went above and beyond to make sure I was able to leave with my purchase, as the warehouse workers were already gone for the day. Thank you for outstanding service and I look forward to future purchases with your assistance.

My sales associate was tremendously helpful on everything. She knew her way around the store and gave us useful info. We were very pleased. Thank you KhDajaha

Jamiah was so helpful and I highly recommend her !

Erica was the “BEST” and the manager should get employee of the year every year!!!!

Ericka was a great salesperson. We worked with her last week and remembered her when we came back. Would definitely work with her again.

If you're looking for an incredible furniture shopping experience, look no further than Ericka and Keyche! From the moment we walked in, they were nothing short of amazing in helping us with our large furniture purchases. Their knowledge of the products was impressive, and they took the time to guide us through every option without ever making us feel rushed. Their patience was truly remarkable, and they even skipped their lunch just to make sure we had everything we needed. Talk about dedication to customer service! Need furniture? Do yourself a favor and go see Ericka and Keyche—they make a killer team and will go above and beyond to ensure you have the best experience possible. Highly recommend!

We spent all day at so many different stores looking for a couch. We made our final stop at Ashley and Nick helped us find our dream couch, with lots of laughs along the way. I wish I could give this man 10 stars, but we gotta keep him humble.

Nick is awesome 👌

Nick was amazing. I went in wanting one thing but was distracted by other pieces. He was patient and gave me details for a few pieces. I settled with my original idea. Added bonus he was funny, kept my husband and laughing. Thank you so much Nick, when I’m in the market for my next piece of furniture I will go to see Nick at the Ashley Outlet in Morrow!

Darius and Kita was awesome and very professional. Thank you guys I love my new furniture.

Nick was amazing in my furniture shopping process. Him and his team was quick and very helpful in my purchase. The furniture was delivered and it looks amazing. The guys came in, put it up. Everything was functioning I’m very happy. Thank you so much

Jamiah was super patient and kind. She sat with us and went over all the financial options in great detail so we were able to find a couch within an hour or so. Thank you Jamiah!!!

Very friendly service by the rep Nick. He went out his way to accommodate our needs and what we were looking for.

Erica burns Great energy. Very knowledgeable Very helpful..I will shop with her again.

Patrick helped us with our purchase decision and was very patient.

Ms.Ericka was very helpful and informative with helping me to purchase my beds highly recommended her! 😁

Katakana Ellison is by far the best most knowledgeable sale person I’ve encountered! Please request her upon arrival to assist with your new purchase!!! Thank you so much for a job well done!

Nick was awesome. He took his time with us, making sure we were comfortable making our furniture decision. Would recommend Nick always. Thank you, Nick!!!!

Nick was extremely helpful and knowledgeable with me as a customer. I appreciate his appearance and conversation as we were discussing details about my interest in a product at Ashleys. Nick is a professional!!!

Patrick was awesome !

Nick was very helpful and took care of us. We just relocated to GA and needed various pieces of furniture. Nick took the time to make sure we got exactly what we needed. Professional service at its finest!

Nick did an awesome job working with me my husband and my daughter. We came in for my daughter and I wound up getting new living room furniture. Thank you Nick for being so nice and sweet.

My mother and I worked with Ericka today and I will say she offered amazing service, and was very patient through the process.

Ericka Burns was very knowledgeable and friendly. Excellent service.

Patrick Devilmar great service, will come again!

Very helpful in finding discounted furniture. They didn’t wrap the couch before they loaded it onto the truck but thankfully nothing happened to the couch on the drive.

Khdajaha was awesome - very attentive & listened to what we wanted from our first trip to the closing of the deal 💜. Will refer her to my family & friends

Fantastic job, Jamiah !!!!

Nick Vidal and Erika were above and beyond and super patient while we were at the store. Nick was very professional and ans helpful with me and my husband. I would shop in Ashley everyday just because of the nice treatment I received by them.

Kh’dajaha had Great customer service and very knowledgeable of the products and offerings.

Khdajaha was great! Her customer service was A+

Great experience and customer service. My salesman Ericka was very knowledgeable and had me in and out in no time. If you're visiting the Morrow location definitely ask for her.

Erica was outstanding and took time with when I didn’t exactly know what I wanted. She Also shared all promotions and deals the store offered. Once purchased was made she explained the delivery and store policy accurately. 5 star employee

Fantastic management and staff with excellent customer service and knowledge about the product…

Jamiah was very helpful during my visit from the moment I walked through the door and was greeted by her she asked what I was looking for and showed me off to the direction of interest and told me she will let me browse first and be around shortly to help me with anything. This felt good bc I had the peace of mind in deciding what I wanted without someone wrecking my mind with all the sales pitch and questions and suggestions. Every moment I turned around Jamiah was in reach but allowing me to gather my thoughts until I was ready to converse with her. She was very intelligent delightful and knowledgeable. She went over and beyond and out of her way to look seek and find info for me within the Ashley stores and even setting up my cart with all my ideas. Even though the outlet didn’t have what I was looking for she made sure she collect all my thoughts. Sales definitely is her calling and if not she sure has the skills that a lot of ppl do not!!!! Awesome work Jamiah if anyone goes to the Ashley Outlet in Morrow ask for her !!!!! She’s a superstar!!!!! Thank you for all your help!

Great costumer service from Ericka !

Nick is great. Good customer service.

Wonderful experience with associate Khdajaha she was very thorough with explaining everything!

I had a great experience at the store today. Jamiah was the BEST salesperson. She was very patient with me and had a friendly disposition. I look forward to working with her again for my next purchase!

Khdajaha was amazing! And really made the process super easy. Highly recommend coming here

Nick was an amazing salesman! He was very personal and carried good conversations the whole time and helped us with any questions that we had our whole experience!! Would recommend coming here for any of your furniture needs and request Nick!

Khdajaha was amazing. She was very attentive and patient with my family and me. We were able to in little time complete a very satisfied purchase of furniture!

I have been furniture shopping all day throughout the Atlanta area, and I found great options for competitive prices here! Jamiah was not only the most helpful person I’ve had all day, but she also gave me a comprehensive overview of everything I was looking for and entertained all of my different design ideas. She even took the time to draw out my dimensions to make sure I could get an accurate idea of what I would be working with. She made me feel confident with my decisions I was making!

Ericka was excellent and very through. She was very nice and had a great personality.

Jamiah was wonderful, helpful and very knowledgeable of the merchandise. She told us about advancages and design options. She has a warm personality and very welcoming.

Patrick was absolutely awesome and excellent customer service. I will only use him the next time I am shopping for furniture.

Our salesman Nick was very helpful throughout our looking and buying process. Nick had a great personality and was able to answer all of our questions in a great way. Nick had given us clear instructions and set expectations for our pick up process so that it would run as smoothly as possible. I would definitely recommend that Nick be promoted to more of a leadership position, as he seems very knowledgeable about how the store runs, he delivers outstanding customer service, and is very personable while still being professional.

Ken was awesome , helpful n very knowledgeable

KhDajaha was great! She was able to help us with our needs, we were in and out. She made us feel comfortable and was attentive to our needs. Thank you again!

Great customer service Kh’Dajaha was awesome and very informative!

I received excellent customer service from Jamiah Giles today. She very nice, observant and patient. She was always available but wasn’t hovering. I enjoyed working with her.

Shay and Imani were amazing. Will be back to shop those ladies

Amazing, excellent customer service

Best customer service we've had since we moved to Georgia. Erica made sure we were well taken care of and had everything we needed. we will definitely be coming back to get more furniture from Ashley's outlet.

Khdajaha and Jamia were very helpful and made the process smooth, we really enjoyed there company.

Ericka was excellent! Were in and out with delivery setup in just 3 days!

I came in just looking and Miss Ericka greeted me with a smile and warmed me over with the great discounts and just over all great friendly service. I will definitely be back and tell my family and friends

Ericka was super helpful and patient with us finding mattresses, they have got all kinds of prices you might be looking for, I recommend if you are looking for furnitures as students.

Kenyon was amazing and was very patient with us. When you go over there see him he will treat you right

Ericka is the best!! She helped me find a living room set without all of the hassle for a great price!! I cant thank you enough Ms.Ericka and from here on out the Ashley Outlet in Morrow is my go-to!! Thanks again for being so kind and patient with me!!

Nick was super personable and knowledgeable. Even gave us a great tip for hiking. Would definitely ask for him when I come back. 10 out of 10.

I was at the Ashley store in morrow, GA. I met with NICK, one of the sales representative, he was so fantastic and ever willing to assist me. He is extremely kind and good at what he dies. Five stars for you, NICK!

Came in to Ashley furniture and was greeted with great customer service from Darius . He was very helpful with letting me know prices and specials . Darius , also allowed me time to look and make decisions , he did not crowd me . Great customer from beginning to end . Thank you Ashley furniture for having a salesperson that is very attentive to the customers needs that come to your establishment.

Nick and Darius were very accommodating and knowledgeable with the products. Great customer service! Me and my boyfriend appreciate your help. We got the couch that we wanted

Nick was very helpful and knowledgeable. He was able to get us the best price and delivery date.

Khdayaha was absolutely the best! Her overall knowledge, personality, and helpfulness made our overall purchase and experience so much more better and personal! Please ask for her if your interested in anything! We will be coming back!!

Patrick was the best salesman! On point and got everything I needed. I’ll definitely be back, and ask for him!

Ericka has amazing customer service. She greeted us and made sure we were able to find what we want at an affordable price. Thank you!

Erica at the Morrow location was amazing. Her knowledge and customer service was truly great…

Patrick is a great salesman! He is friendly, knowledgeable, and he went the extra mile for my wife and I to make sure we got what we needed.

Patrick was a great salesman he was very knowledgeable and courtesy. Will recommend him to friends.

The guy named Nick is outstanding. He delivered a great customer service. Thank you.

Ericka Burns was amazing. great customer service and very knowledgeable. Felt like we were family! Love it 😊

I had a great experience shopping at Ashley and all of the sale associates were nice and attentive. Ms.Ericka was my person and went over and beyond.

Patrick Davilmar did a wonderful job assisting me.

Everyone that I had an encounter with at this location was very personable and professional. I was very indecisive. However, Kenyon was very patient and provided top tier customer service.

Nick was awesome. He was attentive and personable. Made sure I knew exactly what was being purchased. Straight to it NO FUNNY BUSINESS. Appreciate him dearly.

So professional , down to earth . Quick and easy . Will return for all needs *Ericka was my CONSULTANT * theeeeee BEST

Shay, provided excellent customer service!

This is my first time buying furniture and I was extremely nervous about the whole process: which includes the financing and just overall knowledge of credit. I had the best representative named Khdajaha and she was the best!!! She was extremely knowledgeable about most. Areas and sought help from management when needed. I will continue to buy furniture with her.

The help was wonderful, the customer service was great, fast and we were in and out. I would definitely recommend again. Khdajaha was wonderful friendly and a joy to be around.

Ericka was great! Got me in and out without too much hassle. 5/5

Really great customer service! Nick Vidal was super helpful and friendly! So excited to get our new sectional!

Displayed excellent customer service skills

Shay was amazing with helping me chose the right pieces. I will definitely be returning back for my future purchases. Thank you.

Erika was very very helpful with our needs. She was patient and answered all questions. Thanks so much!!

Khdajaha was amazing and fast! She knew exactly what we wanted and got us the best deal!

I had the best experience today. Patrick was so helpful and professional. I will be returning.

Had an excellent and seamless experience with Darius. He was great.

Khdajaha was great💕💕💕

Shay and Kita really worked to make sure that I left with exactly what I wanted. They were very patient and knowledgeable. I truly recommend stopping by and getting your furniture from them.

Patrick was very knowledgeable and very helpful will return again with more potential customers to see Patrick

Exceptional service by Ms. Shay and Ms. Kita

Had a great experience with Erica and Mrs Angie. Finally a furniture store where the team listens. Thanks for the great service. Photos coming soon…..

Nick was awesome!!

Nick Vidal was our sales person, he was awesome, friendly and really helpful.. the store was nice, clean and a lot of stuff in stock. We will be back and we will make sure to have nick helping us again

Thank you to Mr.Patrick on his great customer service and help.

Khdajaha is awesome. Very professional and knowledgeable.

Khdajaha did an excellent job with assisting me and my family with finding the right sectional for our living room. She explains everything down to a tee, and picks what’s works best to fit your budget and needs. Thank you for everything.

Khdajaha is great went to look for a furniture set and she made it a quick and easy process. Would highly recommend her again!

Nick Vidal Gave an excellent service!! Highly recommended!

I had the best experience today while bedroom shopping for my granddaughter!! Nick was the GREATEST!!! He was very thorough in explaining and answering all our questions!!!! Thanks Nick!!

Ericka was awesome. She was very patient with me awesome customer service

Nick was very nice and helpful. I had to ask what his job was because I thought he was a manager.

Kenyon was the Best sales person! So patient and listened to all my needs and concerns. Was very satisfied with my purchase.

This experience was great, easy and seamless!!!! Thanks Khdajaha!!!!

Ericka gave great customer service

Ericka was great at showing us around the showroom at pieces we might like. Ended up finding the perfect couch.

He's great!

Great service!

Went in to purchase a Chester drawer at the Morrow Location today. Nick assisted us today and was very knowledgeable. He even has us sold on an adjustable bed purchase in the future

Nick helped me find a nice living room set for a very good price . He was articulate, respectful and made the process easy and enjoyable. Great experience

Darius was very helpful and thoughtful during our furniture search process. He showed us various options that were catered to our family needs and he was pleasant, knowledgeable and patient. We felt valued and will definitely do business with him and Ashley furniture in the future.

Khdajaha was warm and friendly. Big on customer service and she was that lady. I most definitely will come back.

(Translated by Google) Is rich (Original) Erico

Khdajaha was wonderful! I came in just looking for a sofa and loveseat and didn’t see anything in the store. She showed me a set online and I fell in love with just the looks. If you need someone to walk you into getting a piece that you love go look for her personally

Great experience with Ericka. She was extremely helpful.

Great

Shay was very helpful! She helped us to find what we were looking for in less than five minutes. Additionally, we were looking at a clearance item and she took the time to find the same item available for the same price brand new! Check her out!

Great deals! Darius & Jeremy took great care of me and exceeded my expectations. Will be returning.

Nick was Amazing 👏

Shay was helpful, resourceful, and patient. She made this purchase effortless.

Nicholas was amazing!

Nick was very informative and considerate of what I was looking for. Will be back.

Nick was super helpful and fun to talk to. Ensured we got what we wanted.

We had a great experience with Ericka and Keyche on today's sale. Will highly recommend them to everyone.

The Staff st the Morrow Store was very caring and understanding. Helped me to remain within a certain price range without any problems.

Sold me a non-refundable item that fell apart as I was putting it together. $173 down the drain. Subpar customer service. I will be reaching out to corporate.

I'm a frequent Ashley Outlet shopper. I always have a wonderful experience there. I recently purchased a storage bed and the sales rep Nicholas V. was so kind and helpful. He answered all of my questions and helped me understand the how the available discounts worked. I left the store satisfied as always!

The representative was so polite and patient with my process of trying to find a sectional. Would recommend the location and help to friends and family.

good service and good selection, Ericka was our advisor and she was very helpful

Ericka was amazing! Very helpful and answered all of our questions and made purchasing our new living room set and dining room set super easy! Thank you Ericka!!

Patrick Davilmar, treated me with professionalism. He took me around the whole store, broke everything down.

Brendon provided excellent customer service handling our transaction. He was very respectful and professional. Definitely would shop there again. Thank you so much

Great experience with Khdajaha!! Very informative and patience!

Ericka gave excellent service

Patrick greeted us and told us about current deals and walked us through the sale step by step once we found the items we wanted. He was very knowledgeable and very helpful. We left with some new furniture! Thanks Patrick!

Nicholas was awesome and helped find everything needed for my apartment

Ericka was so patient while we shopped for our perfect couch. She recommended all the finance options and packages available. The selection of furniture was great. Definitely recommend shopping here for your home

Erica Burns was so helpful and polite.

Came in to buy a couch. Ericka was super nice and helpful. The process was easy. They answered all my questions.

Ericka Burns was very patient, professional, informative and gave us excellent customer service

Shay gave great service !!

Jeremy and his associates were very helpful and informative and patient with me . I was very happy with my purchase as he gave me options/ variations on what I can purchase based on my budget . Will definitely be back .

Nick was amazing and he was soooo helpful. He helped me pick out a good couch for my new apartment! If you’re ever in Ashley Furniture in Morrow ask for him, he gone get you right!

Brendan has helped me the past two days, he has been amazing, and extremely informative in assisting me with furnishing my first apartment.

Erica is a very attentive and professional salesperson. She patiently listened to my wants and accommodated my furniture needs.

Erica Burns She is very professional. She shows us items accordingly to our need. She knows very well the products she is selling.

Patrick really helped me in finding a sofa set. Would highly recommend😊

Erica was very helpful and knowledgeful with the bedroom sets.

There’s no need to continue shopping anywhere else once you’ve come here. Ask for Nick, he was a great help and got us right quick.

Ericka B. was very kind and provided great customer service. I will definitely shop here again!

Very helpfull made the process of buying my first mattress very smooth definitely recommend ask for Nick

Ericka was very helpful and patient with me. She was able to assist me in getting the furniture I wanted. Thank you Ericka

Undesirable experience from start to finish over several days. Most of the saff was not accommodating and their demeanor was as if they did not want to be inconvenienced to assist me. The one new associate named Brendan was very helpful and I appreciated that.

I had a good experience here at Ashley. Patrick was very friendly and honest. They had better prices than other stores I went too. I found a good quality bed set and sofa for a good deal.The Check out process was straightforward and easy.

My experience was awesome from beginning to end the sales floor associate Nick was more knowledgeable and helpful through the whole experience definitely recommend for service.

Ericka was great

Darius Elliott was a phenomenal salesman! He was extremely patient with my mattress purchase. Darius was pleasant, thoughtful and informative. I would definitely recommend this location based on his wonderful customer service!

Nick was great and awesome to work with. Very helpful and knows the store well.

Ericka was an awesome salesperson and spent over 3 hours with me. Her patience was impeccable and I appreciate Ashley in Morrow

Ericka Burns was very helpful and the process was fast.

Darius, at Ashley's did a fantastic job 👏! Very helpful and attentive to the customer...me! Bravo Zulu young man!! 👏

Nick was excellent in helping with the process of purchasing my sectional.

Went to the Morrow Ashley’s to order a specific couch. I was greeted by Nick who was very friendly and happy to help me with my request. Nick showed me my couch in the showroom, put in my order and had the whole process done in under twenty minutes. Very happy with my experience today and would 100% come back.

Patrick is wonderful! Very patient and sensible. He is well mannered and willing to go the extra mile to ensure your shopping/purchasing experience is pleasurable. He even assisted the lack luster customer service representative who seemed extremely moody and annoyed she had to work.This occurred over the phone when contacting Patrick and at the outlet when we spent about $10,000. Please tell her to drop that chip on her shoulder. Thank You Patrick!

Patrick provided me with excellent customer service! Very knowledgeable. Helped me pick great mattresses and bedroom sets. Will return to this location for the rest of my upgrades to work with Patrick.

Patrick was very helpful and knowledgeable.

I had to walk around the store too long to get help and I had to ask for help.

Great job working with Shay excellent

Khdjaha Ellison was extremely awesome! Her level of professionalism should be the poster child of all customer service. She was personable, knowledgeable and approachable. Great job!

Ericka was amazing. She was patient and very knowledgeable.

Shay was awesome. Really took care of us

Our experience was great. We had a wonderful sales lady. We found the items we were looking for and more. Thank you Ms. Erica.

Very professional.

Great service very content

Thank you Darius and Kita for great customer service

Darius was extremely helpful and knowledgeable. He had an awesome attitude.👏

Nick helped me out and he was outstanding. If you visit Ashley's ask for Nick. He did a great job servicing us

Nick great sale guy. Awesome in

Nick was awesome. As soon as we walked through the door he greeted us, asked what we wanted and made sure we got it with ease. He’s definitely our go to guy whenever we return.

Darius was very helpful and nice and patient and Bri was very helpful and nice

Khdajaha was extremely remarkable, and we need more associates like her!!!

Ericka was amazing and fun deal with. I would recommend that customers ask for her upon entering the location on Mt. Zion Rd. in Morrow, GA.

ASK FOR NICK. Man he was a real big help and made sure I walked out with a happy wife. We got the table she wanted and I have to give thanks to bro.

Nick- thanks for your outstanding customer service. I will back to check on you.

Me. Darius was very helpful and professional.

Ericka was very helpful she has a sense of urgency Imani customer service was awesome as well

Very helpful and professional. No pressure to buy more than my daughter and I came looking to purchase.

Marcus was so helpful. He educated us on their tempurdic mattresses, so we purchased 1. He definitely went the extra mile when we purchased a clearance sofa to make sure everything worked, and that we had the power cord. Thank again Marcus😍

Brenden was AWESOME! Ms. Angie, Khadijah! OMG! They teamed up and made an unforgettable experience for us! We appreciate the great customer service and beautiful product

I came in looking for some furniture for my son. Ms. Shay went over and beyond with all of my needs. When you broke broke she gave us all the options to finance. So run to see her she will definitely take care of you. Thanks Ms. Shay I will be back.

Khdajaha, was an awesome associate! She was very knowledgeable and friendly!

Ericka was our salesperson!! She was very patient with us! Thanks Ericka for assisting us with furnishing our new home!

I had a fantastic experience at the Ashley outlet in Morrow, Georgia, thanks to Nick and the team. Nick was incredibly helpful, kind, and personable, especially when it came to navigating their mattress selection. He shared extensive knowledge about mattresses and spine support, which was incredibly valuable. Imani at the front desk efficiently handled all the paperwork with a smile and no issues. The easy financing options made my mattress purchase a breeze. Overall, I'm thrilled with the service and would highly recommend this outlet for quality mattresses and exceptional customer care.

Upon arrival in search of a comfortable sectional and mattress ,Nick was very attentive and patient. He listened to my concerns and was very proactive to what may fill my needs. In the brief moments of being there I learned a lot about mattresses that I did not know. I would definitely recommend going to see Nick . You wouldn’t be disappointed!

Erica was patient, very kind, and extremely knowledgeable. Thanks!!!

Our Ashley Agent was Ken. He was such a delightful and courtesy young fellow. I really liked that after he asked what he could help us with, he told us what direction to go in, gave us time to look and then joined us. He did not hover over us but kept his distance until he was needed. He answered all of our questions, made some suggestions and kept it moving. My dinette set is beautiful in my kitchen and the chest and dresser accompanies my other furniture very well. Thank you Ashley! Commendations to Ken. We'll be back for more.

Nick was a very nice personality wonderful very helpful I appreciated Nick Thank You

We had an excellent experience! Thank you for all the help!

The gentlemen that helped me was very respectful.

Ericka, was an Excellent sale person

Erica is a great person to do business with she listened to what I needed and my delivery is soon! Great job! Plus Angie, Keisha and Jeremy are the best!

Mr. Patrick was very friendly and engaging. He helped alot with picking my new couch.

Marcus was very patient and had great customer service. I will definitely shop with him again.

A1 service from Ken (sales) and Jeremy (from financing)!! Very pleasant and not overwhelming. I’ll definitely be back

I had a wonderful experience with Che, she listened and helped me wind down my search. She made my experience so much easier.

Khdajaha was wonderful. First person to help as we walked through the door. Walk through with us and answered all questions. Found the perfect living room set. Thanks K.

Darius andShaya. Amazing good salespersons with great customer service.

We had a great experience at Ashley Furniture today. Kayla was knowledgeable, friendly, and provided a great no pressure experience. Thank you Kayla 😊

Erica was so helpful and patient! Had a wonderful buying experience!

Nick was amazing. Very helpful with finding living room furniture. 10/10

Me and my S/o had a great experience thanks to and Associate name, Nich. He made our experience really easy.

Erica, had exceptional customer service.

KhDajaha was very helpful. She made me feel very comfortable. I left the store very happy. I decided to buy a sleeper sofa and a chair thanks to her help.

Nick was Grand!!! I’ll always go to him. I have a 10K order coming up and I’ll be back!

Erica was excellenct. Very patient and absolutely professional.

Shay was very knowledgeable and professional.

Erica was a huge help and did everything she could to help us.

My husband and I purchased a bedroom and dining room set and some other items and we had the best experience in the shopping process. A young lady by the name of Keyche Byers helped us figure out exactly what we wanted. She was awesome and she knows her stuff and when we decide to purchase again I hope we can use her! 💯

Thank you so much patrick! Very sweet & helpful.

Horrible company and people targeting low income POC with their ambiguous acceptance now financing contracts. Paid my account off in full in person only for them to still be reporting a charge off. If you don't mind being ripped off, come to Ashley Outlet in Morrow.

Nick was soooooo AMAZING!! Please go see him at Ashley (Morrow) for all your furniture needs!!!

Nick Vidal was an excellent Representative , he was very knowledgeable of his job. Ashley Furniture is very blessed to have him

Nick Vidal, is an awesome salesman. Great service, friendly and knowlegable. Go see Nick if you looking for some furniture.

Khdajaha Ellison was amazing! I would definitely seek her services in the future!!!

Khdajaha was so polite and helpful!! . Thank you!!

Ericka Burns assisted us today and was very helpful. She also gave us space when we need to chat through things without any pressure.

Ask for 'Kh'Dajaha Ellison'@The Mt. Zion Outlet Store, she was AWWWWESOME‼️ SO Helpful, Cordial, Patient, Knowledgeable & Attentive. "She Definitely deserves a raise!"😉

We recently just purchased a couch set at Ashley Furniture Outlet on mount zion road. Everyone was helpful especially Patric. He helped my mother out a lot when selecting the couch and was extremely helpful with me when it came to the payment. Great guy!

Ericka was great her customer service was amazing 10/10. She was very helpful and explained everything very well.

Ericka did an amazing job helping us find the sofa we needed

Patrick Davilmar was very helpful and attentive in providing options.

Nick was a great sales person. Very patient and extremely informative and willing to answer my questions.

Patrick was very helpful.and knowledgeable

I am so impressed. Demarcus is amazing!! He’s patient, kind, and knowledgeable. I especially love how he offered options with out me asking. It’s like he anticipated my needs. I also met Ms. Angie. She’s awesome too. Best experience ever!!!

Angie and DeMarcus were excellent in their customer. I experienced top-notch service. They were both knowledgeable, friendly, patience, and helpful. They did your store proud!

Darius was a great sales member. From the beginning to the end. He explained the layout of the store, made sure I was going in the correct location and circle back to check in. Although I wasn’t ready he allowed me to look longer. I was very happy with the service and my purchase.

First time that I have a great experience. Nick is awesome 👏🏽

Shay did a very good job excellent.

Nick Vidal was awesome !!!!

Shay was attentive, knowledgeable, and just great to work with! She made finding the right furniture a breeze. Best of all, she was not pushy at all.

Darius is an excellent customer service representative.

My first time coming to Ashley Outlet in Morrow and I was thoroughly impressed. The salesman Nick was personable and well informed of products. I love how he was able to assist with my questions and even gave amazing recommendations. I'm new to the area so I'll be sure to come back and shop with Nick!

Great service fast delivery options. Ms Erica got me in and out

Nicholas was very helpful and informative. I would recommend coming to him if you need some furniture

Patrick is great, reliable, patient, and very helpful. Ashley Outlet stores is the way to go.

Erika was excellent! Customer Service was amazing!!

Patrick was very professional and informative, the service was great

Ericka was very helpful and made the shopping experience very pleaaant and easy. Will definitely come back again

Good job Patrick

Kayla was very helpful in me getting an office chair even with the store closing. She is super sweet. If you ever need assistance ask for Kayla.

Kayla did an awesome job in assisting me with furniture purchase today I was approved with Ms Lakita walker Davis whom was also very nice at Ashley furniture outlet in morrow

Great service, Erika is awesome!

Outstanding service by Nick. He was very knowledgeable and professional. He provided excellent customer service. I'll be back in no time for more shopping.

Ms. Erika was very helpful and professional. Great experience at Ashley's. Will definitely be back.

Ms Ellison was very.thorough and professional. She answered my questions. Very pleasant! Great customer service 😁

Kenyon’s customer service was A1 ! Polite and helpful. Thank you , Kenyon.

Khdajaha is fantastic sales person !!

My salesperson, Patrick Davilmar, was a gem to work with. The day before our purchase, we arrived about 30 minutes to closing. He didn’t rush us through the store but took his time and helped us find what we needed. He knows his inventory well. We were able to select what we wanted and return the next day to make our purchase. The purchase process was painless and quick. Thanks for a great experience, Patrick and Ashley Furniture!

Shopping here was a breeze! I have been in the market searching for a new sofa that has the sleeper option. As soon as I walked in Khdajaha greeted me and was happy to assist me. She was great and I recommend you visiting this store and shopping with her.

Today, I went to buy some furniture and Keyche, the Ashley sales rep, was very helpful in making the buying process as smooth as possible. She exuded great customer service and I recommend this outlet store.

Shay was very customer friendly

Today I walked in looking for twin beds for my boys and didn't have idea that they took the kids section away. Patrick was the first one to take the lead and help me out. He went over and beyond for me. Thank you Patrick

Sales and management were knowledgeable of products. They also provide top notch customer service!

Demarcus was amazing he made this process so much easier really Excited for my furniture to be delivered

Nick was great salesman he helped me out a lot and also answered questions about my purchase

I came into the store and roamed around, as it is to be expected nowadays. No one approached me or seemed eager to help. I grabbed a young man and asked if he was a salesman. He replied that he was and from there things began to open like a tulip in the spring. I grabbed the Right Guy !! He was easy going and when I entered the store, I thought I knew exactly what I wanted. I was very cloy, but my salesman had some information, that I wasn’t aware of. I knew the Manufacturer’s name and model I wanted, as I had slept on it a a friend’s house in Tennessee. I’m located in Georgia, so I was obviously impressed to go get this mattress. My current mattress is only about 8 months old. My salesman, I’ll call him “Matt”, told me that he was invalid from the chest down at one point in his life. He now has 8 years of selling mattresses, and from some one who had spent so much time in bed and a wheelchair; he knew the products he was selling !! I told him my bed was too soft although it was listed as a firm mattress. This is where his knowledge kicked in. The asked me if I was using a mattress pad or topper, and yes I was. These things alone make for a softer top. Dang, I had both on my current mattress. When your body imprint leaves an impression, trying to fill it, is like trying to fill a hole in a boat, with buckets of water!! We took some time to look at the Temperpedic line and wow is that a great brand. It wasn’t within my budget however. “Matt” my guy, explained how the difference between the male and female skeletal bodies were different and why women prefer a softer mattress as opposed to men prefer a more firm one. “Matt” was easy to talk to and the fact that his knowledge allowed him to understand my thoughts and experience with mattresses. It was a very pleasant experience. “Matt”, made it easy for me to open up and tell him my truths and questions that lead me to a very pleasant buying experience.

Please come and see Nick ! He was very helpful, quick, and to the point.

Omg !!!! This is the absolute best Ashley outlet . When you go ask for my guy Nicholas .

Nick was awesome! Great personality, great customer service as he was Very helpful and professional.

I appreciate my salesman Demarcus Robinson taking care of me at the Ashley furniture located in Morrow, GA. He was very patient and saved me a lot on my bed. He will definitely take care of you on whatever you need. He's polite and once you describe to him on the look you're going for, he will point you in the right direction.

Khdajaha was an amazing sales associate! She assisted me throughout my purchasing process. I love my new furniture!!

Nick was absolutely fabulous! He was very helpful so that we were very happy with our purchase! Nick You Rock!!!

Ericka was very helpful and patient in making our selections and answering any questions we had. Awesome service.

Nick was excellent and super helpful!

Patrick was awesome and very good assisting me with my purchase.

Nick was awesome!!! He was did a great job with helping me get my couch and dining room set!

Nick was very helpful and professional. Thanks for all your help.

great job💯💯

Kh’Dajaha Ellison was very attentive and knowledgeable about the products. I was just there to look but after talking with her I made a purchase . Definitely should be employee of the month in my book. Excellent customer service.

Patrick & kita were great to me great customer service.

(Translated by Google) We are very happy with the service that Patrick Davilmar gave us and we hope that you come, he will assist you in Spanish, he is very patient and very kind... thank you Patrick (Original) Estamos muy contentos de el servicio que nos brindó Patrick Davilmar y esperamos que vengas el te atenderá en español tiene mucha paciencia y es muy amable …… gracias patrick

If I could give more than 5 stars I would! Nick has been the best! I have wanted him to help with my credit app and my purchase because he was friendly and not overcrowding me when I initially came in 3 months prior. I’m glad he was my sales rep. Thank you Nick! Every store needs a million of you!

Had already picked out what I wanted the night before just came to finish the paperwork. Sales associate was very helpful, and courteous. Made things very easy.

My experience was great the salesman was outstanding told me everything I need to know about the piece of furniture

Patrick was an awesome advisor. He helped me determine the best options for me and my space

Nick was helpful and helped me save $140 on some chairs I had my eye on for awhile.

Khdajaha was very helpful, patient and informative.

Nicholas was amazing!!! Very good customer service and very attentive. Thank you so much

Ericka preyed on me as soon as i walked in lol. I didn't even get a chance to be in the building a whole minute before she rushed over to me lol. She quickly and professionally assisted me. She was very relatable warm and friendly. I pretty much knew what I wanted before walking in. I just needed to confirm the details. I ordered in store, signed papers and was done in less than 30 minutes. Thank you Ericka!

Bre and Patrick were amazing!!! All my questions were answered with ease.

Nick was friendly, postive and helpful with my selection 😊very detailed from beginning to end. Would buy with him again

Oh my Goodness…THEY WERE GREAT!!! Thank you Lord Jesus and yall too🤣 (Kita and Keyche) Mr Patrick was smooth without being slick…thanks a million tall guy;))

Great experience my girl Ericka B. Hooked my mom up felt like we were talking to a friend we knew forever