Ashley HomeStore Morrow, GA 30260

I ordered one king bed frame from this store during Labor Day weekend on September 6th, 2020 and it’s been a whirlwind of delays and horrible customer service. The original delivery date was set for around October 19th, but when the date finally came, I received a call saying that they had to delay shipping because they didn’t have all of the parts. Due to COVID, I understood that there were disruptions to the supply chain so we re-scheduled. However, this happened 2 MORE times - a total of 3 delays so far. My last scheduled delivery was November 19th. I had opted for the option where Ashley will assemble the furniture for me. The third party logistics company showed up at my house with the bed frame, then promptly left because they claimed they didn’t have the hardware. They also dinged up my staircase walls from carrying the pieces of furniture up and down my stairs. I called Ashley customer service and they said they needed their system to update with the logistic’s company’s notes in order to proceed with re-scheduling. I was also told that I would be called within 2-3 days about the situation, but never received a call. I just got off the phone with customer service and they had the audacity to tell me that they sent an email about re-scheduling - THERE WAS NO EMAIL. Nothing in my inbox, nothing in spam. I’ve received emails from Ashley before in my regular inbox, so this was a blatant lie to try to make it seem like I didn’t do my due diligence. So after doing Ashley’s customer service job of setting up my own delivery set for December 5th, a full 3 months after I had ordered this piece of furniture, and after having my staircase walls dinged up, I’m still without a bed frame continuing to sleep on my mattress on the floor. Due to Ashley’s stupid return policy, I now have to march myself to the store to cancel this order IN PERSON because “you have to sign papers in person”, but this is probably actually a deterrent scheme to make it harder for you to cancel in hopes that you just keep the order instead. BUYER BEWARE! I’ve bought pieces from Rooms-To-Go, Haverty’s, and Wayfair and have had pleasant experiences with ALL of these furniture stores! I tried working around Ashley’s schedule, but this company will take advantage of your patience. Please be aware that you have options other than dealing with this nightmare of a furniture store.

The worst store in America been talking off and on since the of Oct.6..2020 and today is the 26 of Oct. 2020 and my bed still not fixed as far ad I'm concern my bill is payed in full... Ashley HomeStore it's not worth the headache..Pearl B.

I purchased my dining room set mid July and was told it was on backorder but would be available for delivery within a month. We scheduled the delivery for August. Since initial purchase my delivery date has been changed/pushed back four times with no clear explanation other than it hasn't arrived to the warehouse. Customer service has been horrible because I asked that my issue be expedited due to the continuous delays and still have not received a call/email from anyone in the corporate office. I was never even offered any kind of service recovery such as money off the shipping or delivery cost. When I asked about it was told nothing could be done because the set was on sale at the time of purchase (not clearance). Im at a point where I may just request a full refund and take my business somewhere it is better appreciated. I hope anyone reading this has a better experience than I did.

This company has been a nightmare for me and my husband we purchased a bed room suit from this company in August they delivered and set our bedroom suit up and left after they left I went into start transferring our stuff into our bedroom and discovered that part of my bed frame was busted we are now in October and our bed hasn't been fixed🤬🤬🤬🤬🤬 so I decided I would give the company the benefit of the doubt and try again so we tried again we went to the morrow store and purchased two more pieces of furniture that is suppose to be delivered this month and I recently called to check on the status and found out that bothe piece wouldn't be delivered till November and December then they told me that one piece had been discontinued and some one would be getting in contact with me I have never ever had to deal with something like this it has been a night mare for us so I will not be purchasing anything eles from this company purchase at your on risk !!!!!!!!

Very poor customer service in the actual store in Morrow Georgia. No accountability for indiscrepancies or wrongdoing. The warehouse was a complete professional, pleasant encounter, the gentleman working at the warehouse deserve kudos and to be acknowledged with merit.

I have very bad experience with them they have very rude lady manger 🙁 I went there many times but every tim I was discussed. I don’t want to again in this loc

My sales rep Antwan was great . He listened to our idea selection pieces of furniture. He was patient with us and kind . NOW FOR THE CUSTOMER SERVICE!!! When it comes to calling to confirm the delivery is absolutely HORRIBLE. I received 2 calls to confirm my delivery and when I missed my delivery confirmation , my items was postponed for an additional week . When my items was delivered I was still missing 2 - 3 rooms worth of furniture. All split up and coming different days. At the time of order it wasn’t explained to me that any of my items was on back order however that’s the excuse I’m currently receiving . There needs to be a better system as it relates to Purchasing, Confirming and Delivery of furniture. When any cable company comes to install they will text and call and ask you to select 1 if you’re keeping your appointment or 2 if you need to reschedule. I suggest something like this needs to be in place with this company . I’m very disappointed and will never purchase from Ashley again! To pay for all of my furniture up and not receive what I ordered on the said day is poor customer service and false advertisement. I would advise anyone getting anything from this store , if you can’t pick it up yourself don’t bother waiting on a delivery. Signed Agitated Customer.

The hardware was missing from the bed I brought.

Sales associate was ok, nothing great worth mentioning, but that's the least of my frustration. May 2019, my husband and I purchased a dining room table with chairs and chose threshold delivery. The table and chairs were delivered early morning about 2 weeks later. After opening the boxes and inspecting the furniture, we noticed that 2 of the chairs were damaged, so I contacted the store and they said to call back the next day cause they couldn't help me, and the person who could was not there. I called back the next day and got a technician scheduled to come out about a week and a half later. The technician comes out and says they'll have to ship us replacement parts which should take about 1-2 weeks. 1 week later, nothing.. 2 weeks later, nothing.. 3 weeks later, still nothing.. By the 4th week, I was done being patient, so I decided to call the store and they gave me the corporate number. I called the number and spoke to someone and she said the tech forgot to put in the order to ship the replacements, so she will put it in and the items will be here August 5th. She also told me to call back about 1 week before the delivery date to make sure that it is en route. I did as she said and this person tells me it is en route and to call back on August 5th if we don't get the delivery. August 5th comes, you guessed it, NOTHING. I called corporate and this person I spoke to said she isn't sure why we haven't gotten the delivery yet and has no ETA, because the person who could give her the ETA was not there, and she would give me a call the next day. Next day comes, no call (thought I would be nice and give them and extra day). 2 days out, still no call. So I call them AGAIN and this person tells me the exact same thing as the last person. So next day rolls around and guess what...no call. I called them AGAIN today and this person tells me there is nothing scheduled to be delivered to us....are.you.effing.serious?....She then tells me she is going to speak to her manager and call me back in an hour. 3 hours later, I had to call them myself. This time, the person tells me she is not sure what the last person was looking at, but it does show there is a delivery scheduled (but of course, she does not know the ETA), the shipment was sent out last week . We will see.....this is ridiculous.

9/14 I'm still getting the run around between corp. And store sectional still not connected and no two ppl will give you same answer. Its time for me to call BBB On 7/16 this company is a scam and completely gave me the run around spoke with kesha store manager advised me corp would call me since she unable to do a return on her level & Corp advised she gave the me the wrong info ASHLEY please learn customer service and GIVE OUT THE CORRECT INFORMATION 6/17 furniture delivered men not wearing glove, mask hanging off face i thought delivery would be different especially doing covid19, while driver where putting together sectional notice it was missing a plug. Driving took picture advised my someone would contact me on 6/18 so I waited around 4ish no call. I went to Ashley spoke with a manager white man name Brandon who never asked my name one time I was there. i advice him about the plug he asked me what happen to it. he insinuating I did something with the plug ( im unsure why the driver lied about someone would call me and they took a picture ) I looked at this white man like did he really just ask that question I told him I didn't wont no one else in my home unless there coming to remove this furniture he advised me he can mail me the plug and simple instructions. I'm currently 8mths pregnant im not lifting up no bulky furniture and connecting a pc of the sofa & plugs. this should of been done right the 1st time. Im not happy with the delivery process or this white manager name Brandon. I advised him I wonted this furniture removed he advised me to sit and wait 20-25 min just to tell me there unable to remove it. This has to be the worst customer service ever. I've called customer service left my info on 6/19 still haven't received a call back is there a professional that works a Ashley

I had a very pleasant experience shopping at Ashley Homestore. The salesman was friendly and very professional. The entire customer service staff was fantastic. Thank you

Very good furniture

My representative Patrick had excellent communication skills, patient, and very nice. He took the time to answer all the questions I needed.

Great service

Patrick was awesome today! His customer service was great- he save us 2,000 on our purchase and was so helpful! I love our experience!!

At first it wasn’t pleasant, but overall my salesman Braxton was great! He’s the best ever!