Ashley HomeStore Morrow, GA 30260

Sales associate was ok, nothing great worth mentioning, but that's the least of my frustration. May 2019, my husband and I purchased a dining room table with chairs and chose threshold delivery. The table and chairs were delivered early morning about 2 weeks later. After opening the boxes and inspecting the furniture, we noticed that 2 of the chairs were damaged, so I contacted the store and they said to call back the next day cause they couldn't help me, and the person who could was not there. I called back the next day and got a technician scheduled to come out about a week and a half later. The technician comes out and says they'll have to ship us replacement parts which should take about 1-2 weeks. 1 week later, nothing.. 2 weeks later, nothing.. 3 weeks later, still nothing.. By the 4th week, I was done being patient, so I decided to call the store and they gave me the corporate number. I called the number and spoke to someone and she said the tech forgot to put in the order to ship the replacements, so she will put it in and the items will be here August 5th. She also told me to call back about 1 week before the delivery date to make sure that it is en route. I did as she said and this person tells me it is en route and to call back on August 5th if we don't get the delivery. August 5th comes, you guessed it, NOTHING. I called corporate and this person I spoke to said she isn't sure why we haven't gotten the delivery yet and has no ETA, because the person who could give her the ETA was not there, and she would give me a call the next day. Next day comes, no call (thought I would be nice and give them and extra day). 2 days out, still no call. So I call them AGAIN and this person tells me the exact same thing as the last person. So next day rolls around and guess what...no call. I called them AGAIN today and this person tells me there is nothing scheduled to be delivered to us....are.you.effing.serious?....She then tells me she is going to speak to her manager and call me back in an hour. 3 hours later, I had to call them myself. This time, the person tells me she is not sure what the last person was looking at, but it does show there is a delivery scheduled (but of course, she does not know the ETA), the shipment was sent out last week . We will see.....this is ridiculous.

6/17 furniture delivered men not wearing glove, mask hanging off face i thought delivery would be different especially doing covid19, while driver where putting together sectional notice it was missing a plug. Driving took picture advised my someone would contact me on 6/18 so I waited around 4ish no call. I went to Ashley spoke with a manager white man name Brandon who never asked my name one time I was there. i advice him about the plug he asked me what happen to it. he insinuating I did something with the plug ( im unsure why the driver lied about someone would call me and they took a picture ) I looked at this white man like did he really just ask that question I told him I didn't wont no one else in my home unless there coming to remove this furniture he advised me he can mail me the plug and simple instructions. I'm currently 8mths pregnant im not lifting up no bulky furniture and connecting a pc of the sofa & plugs. this should of been done right the 1st time. Im not happy with the delivery process or this white manager name Brandon. I advised him I wonted this furniture removed he advised me to sit and wait 20-25 min just to tell me there unable to remove it. This has to be the worst customer service ever. I've called customer service left my info on 6/19 still haven't received a call back is there a professional that works a Ashley

The customer service was good but when it came time to pick up products I rented a truck only to be told no warehouse was there on Monday. I had to come back on Wednesday and rent the truck again. After not being able to pick up product on Monday, I was given a list of people to hire by the young lady that said she was the manage. This was a horrible experience.

Great Customer Service

Staff a little slow but very friendly.

You guys get 0 stars from me and my family. HORRIBLE experience , terrible customer service. Very much disappointed. Will not be shopping with your company anymore!

Awesome service! Amazing price! Quality furniture! ✨

It took a month to receiver the delivery of my furniture, it came damaged. I was told someone will call to reschedule a redelivery. It took three days for that call to come. The rep thy called was very rude on the phone after he was informed that it is unreasonable for Ashley furnishes to deliver my furniture in July. I requested to speak with his supervisor which he refused to oblige to. My house is presently without furniture and it's going to be like that for two months due to Ashley furniture. The worst part is the employees o have spokeN to are nonchalant about how horrible their service is. I regret doing business with Ashley furniture.

Horrible! Workers will walk right pass you & not even ask rather you need help or not ... picking up your furniture is the biggest hassle waited for about two hours just to get a sectional!

Staff is pushy and rush you to buy something. They also try to sound like financial experts and have no clue what they are talking about