Ashley Outlet | Morrow, GA 30260
Ashley Outlet
Store hours
Open today: 11:00 AM - 07:00 PM
About Ashley
Ashley Outlet of Morrow, GA is an extension of the largest furniture store brand in North America and one of the world’s best-selling furniture store brands with more than 1,000 locations worldwide.
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What our customers say
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Ericka is the best!! She helped me find a living room set without all of the hassle for a great price!! I cant thank you enough Ms.Ericka and from here on out the Ashley Outlet in Morrow is my go-to!! Thanks again for being so kind and patient with me!!
Nick was super personable and knowledgeable. Even gave us a great tip for hiking. Would definitely ask for him when I come back. 10 out of 10.
I was at the Ashley store in morrow, GA. I met with NICK, one of the sales representative, he was so fantastic and ever willing to assist me. He is extremely kind and good at what he dies. Five stars for you, NICK!
Came in to Ashley furniture and was greeted with great customer service from Darius . He was very helpful with letting me know prices and specials . Darius , also allowed me time to look and make decisions , he did not crowd me . Great customer from beginning to end . Thank you Ashley furniture for having a salesperson that is very attentive to the customers needs that come to your establishment.
I just realized Ashley furniture in Morrow doesn’t have a return policy. They helped me find bed rails that came out not to be the right ones and will not take them back.
Nick and Darius were very accommodating and knowledgeable with the products. Great customer service! Me and my boyfriend appreciate your help. We got the couch that we wanted
Nick was very helpful and knowledgeable. He was able to get us the best price and delivery date.
Khdayaha was absolutely the best! Her overall knowledge, personality, and helpfulness made our overall purchase and experience so much more better and personal! Please ask for her if your interested in anything! We will be coming back!!
Patrick was the best salesman! On point and got everything I needed. I’ll definitely be back, and ask for him!
Ericka has amazing customer service. She greeted us and made sure we were able to find what we want at an affordable price. Thank you!
Erica at the Morrow location was amazing. Her knowledge and customer service was truly great…
Patrick is a great salesman! He is friendly, knowledgeable, and he went the extra mile for my wife and I to make sure we got what we needed.
Patrick was a great salesman he was very knowledgeable and courtesy. Will recommend him to friends.
The guy named Nick is outstanding. He delivered a great customer service. Thank you.
Ericka Burns was amazing. great customer service and very knowledgeable. Felt like we were family! Love it 😊
I had a great experience shopping at Ashley and all of the sale associates were nice and attentive. Ms.Ericka was my person and went over and beyond.
Patrick Davilmar did a wonderful job assisting me.
Everyone that I had an encounter with at this location was very personable and professional. I was very indecisive. However, Kenyon was very patient and provided top tier customer service.
Nick was awesome. He was attentive and personable. Made sure I knew exactly what was being purchased. Straight to it NO FUNNY BUSINESS. Appreciate him dearly.
So professional , down to earth . Quick and easy . Will return for all needs *Ericka was my CONSULTANT * theeeeee BEST
Shay, provided excellent customer service!
This is my first time buying furniture and I was extremely nervous about the whole process: which includes the financing and just overall knowledge of credit. I had the best representative named Khdajaha and she was the best!!! She was extremely knowledgeable about most. Areas and sought help from management when needed. I will continue to buy furniture with her.
The help was wonderful, the customer service was great, fast and we were in and out. I would definitely recommend again. Khdajaha was wonderful friendly and a joy to be around.
Ericka was great! Got me in and out without too much hassle. 5/5
Really great customer service! Nick Vidal was super helpful and friendly! So excited to get our new sectional!
Displayed excellent customer service skills
Shay was amazing with helping me chose the right pieces. I will definitely be returning back for my future purchases. Thank you.
Erika was very very helpful with our needs. She was patient and answered all questions. Thanks so much!!
Khdajaha was amazing and fast! She knew exactly what we wanted and got us the best deal!
I had the best experience today. Patrick was so helpful and professional. I will be returning.
Had an excellent and seamless experience with Darius. He was great.
Khdajaha was great💕💕💕
Shay and Kita really worked to make sure that I left with exactly what I wanted. They were very patient and knowledgeable. I truly recommend stopping by and getting your furniture from them.
Patrick was very knowledgeable and very helpful will return again with more potential customers to see Patrick
Exceptional service by Ms. Shay and Ms. Kita
Had a great experience with Erica and Mrs Angie. Finally a furniture store where the team listens. Thanks for the great service. Photos coming soon…..
Nick was awesome!!
Nick Vidal was our sales person, he was awesome, friendly and really helpful.. the store was nice, clean and a lot of stuff in stock. We will be back and we will make sure to have nick helping us again
Thank you to Mr.Patrick on his great customer service and help.
Khdajaha is awesome. Very professional and knowledgeable.
Khdajaha did an excellent job with assisting me and my family with finding the right sectional for our living room. She explains everything down to a tee, and picks what’s works best to fit your budget and needs. Thank you for everything.
Khdajaha is great went to look for a furniture set and she made it a quick and easy process. Would highly recommend her again!
Nick Vidal Gave an excellent service!! Highly recommended!
I had the best experience today while bedroom shopping for my granddaughter!! Nick was the GREATEST!!! He was very thorough in explaining and answering all our questions!!!! Thanks Nick!!
Ericka was awesome. She was very patient with me awesome customer service
Nick was very nice and helpful. I had to ask what his job was because I thought he was a manager.
Kenyon was the Best sales person! So patient and listened to all my needs and concerns. Was very satisfied with my purchase.
This experience was great, easy and seamless!!!! Thanks Khdajaha!!!!
Ericka gave great customer service
Ericka was great at showing us around the showroom at pieces we might like. Ended up finding the perfect couch.
He's great!
Great service!
Went in to purchase a Chester drawer at the Morrow Location today. Nick assisted us today and was very knowledgeable. He even has us sold on an adjustable bed purchase in the future
Nick helped me find a nice living room set for a very good price . He was articulate, respectful and made the process easy and enjoyable. Great experience
Darius was very helpful and thoughtful during our furniture search process. He showed us various options that were catered to our family needs and he was pleasant, knowledgeable and patient. We felt valued and will definitely do business with him and Ashley furniture in the future.
Khdajaha was warm and friendly. Big on customer service and she was that lady. I most definitely will come back.
(Translated by Google) Is rich (Original) Erico
Khdajaha was wonderful! I came in just looking for a sofa and loveseat and didn’t see anything in the store. She showed me a set online and I fell in love with just the looks. If you need someone to walk you into getting a piece that you love go look for her personally
Great experience with Ericka. She was extremely helpful.
Great
Shay was very helpful! She helped us to find what we were looking for in less than five minutes. Additionally, we were looking at a clearance item and she took the time to find the same item available for the same price brand new! Check her out!
Great deals! Darius & Jeremy took great care of me and exceeded my expectations. Will be returning.
Nick was Amazing 👏
Shay was helpful, resourceful, and patient. She made this purchase effortless.
Nicholas was amazing!
Nick was very informative and considerate of what I was looking for. Will be back.
Nick was super helpful and fun to talk to. Ensured we got what we wanted.
We had a great experience with Ericka and Keyche on today's sale. Will highly recommend them to everyone.
The Staff st the Morrow Store was very caring and understanding. Helped me to remain within a certain price range without any problems.
Sold me a non-refundable item that fell apart as I was putting it together. $173 down the drain. Subpar customer service. I will be reaching out to corporate.
I'm a frequent Ashley Outlet shopper. I always have a wonderful experience there. I recently purchased a storage bed and the sales rep Nicholas V. was so kind and helpful. He answered all of my questions and helped me understand the how the available discounts worked. I left the store satisfied as always!
The representative was so polite and patient with my process of trying to find a sectional. Would recommend the location and help to friends and family.
good service and good selection, Ericka was our advisor and she was very helpful
Ericka was amazing! Very helpful and answered all of our questions and made purchasing our new living room set and dining room set super easy! Thank you Ericka!!
Patrick Davilmar, treated me with professionalism. He took me around the whole store, broke everything down.
Brendon provided excellent customer service handling our transaction. He was very respectful and professional. Definitely would shop there again. Thank you so much
Great experience with Khdajaha!! Very informative and patience!
Ericka gave excellent service
Patrick greeted us and told us about current deals and walked us through the sale step by step once we found the items we wanted. He was very knowledgeable and very helpful. We left with some new furniture! Thanks Patrick!
Nicholas was awesome and helped find everything needed for my apartment
Ericka was so patient while we shopped for our perfect couch. She recommended all the finance options and packages available. The selection of furniture was great. Definitely recommend shopping here for your home
Erica Burns was so helpful and polite.
Came in to buy a couch. Ericka was super nice and helpful. The process was easy. They answered all my questions.
Ericka Burns was very patient, professional, informative and gave us excellent customer service
Shay gave great service !!
Jeremy and his associates were very helpful and informative and patient with me . I was very happy with my purchase as he gave me options/ variations on what I can purchase based on my budget . Will definitely be back .
Nick was amazing and he was soooo helpful. He helped me pick out a good couch for my new apartment! If you’re ever in Ashley Furniture in Morrow ask for him, he gone get you right!
Brendan has helped me the past two days, he has been amazing, and extremely informative in assisting me with furnishing my first apartment.
Erica is a very attentive and professional salesperson. She patiently listened to my wants and accommodated my furniture needs.
Erica Burns She is very professional. She shows us items accordingly to our need. She knows very well the products she is selling.
Patrick really helped me in finding a sofa set. Would highly recommend😊
Erica was very helpful and knowledgeful with the bedroom sets.
There’s no need to continue shopping anywhere else once you’ve come here. Ask for Nick, he was a great help and got us right quick.
Ericka B. was very kind and provided great customer service. I will definitely shop here again!
Very helpfull made the process of buying my first mattress very smooth definitely recommend ask for Nick
Ericka was very helpful and patient with me. She was able to assist me in getting the furniture I wanted. Thank you Ericka
Undesirable experience from start to finish over several days. Most of the saff was not accommodating and their demeanor was as if they did not want to be inconvenienced to assist me. The one new associate named Brendan was very helpful and I appreciated that.
I had a good experience here at Ashley. Patrick was very friendly and honest. They had better prices than other stores I went too. I found a good quality bed set and sofa for a good deal.The Check out process was straightforward and easy.
My experience was awesome from beginning to end the sales floor associate Nick was more knowledgeable and helpful through the whole experience definitely recommend for service.
Ericka was great
Darius Elliott was a phenomenal salesman! He was extremely patient with my mattress purchase. Darius was pleasant, thoughtful and informative. I would definitely recommend this location based on his wonderful customer service!
Nick was great and awesome to work with. Very helpful and knows the store well.
Ericka was an awesome salesperson and spent over 3 hours with me. Her patience was impeccable and I appreciate Ashley in Morrow
Ericka Burns was very helpful and the process was fast.
Darius, at Ashley's did a fantastic job 👏! Very helpful and attentive to the customer...me! Bravo Zulu young man!! 👏
Nick was excellent in helping with the process of purchasing my sectional.
Went to the Morrow Ashley’s to order a specific couch. I was greeted by Nick who was very friendly and happy to help me with my request. Nick showed me my couch in the showroom, put in my order and had the whole process done in under twenty minutes. Very happy with my experience today and would 100% come back.
Patrick is wonderful! Very patient and sensible. He is well mannered and willing to go the extra mile to ensure your shopping/purchasing experience is pleasurable. He even assisted the lack luster customer service representative who seemed extremely moody and annoyed she had to work.This occurred over the phone when contacting Patrick and at the outlet when we spent about $10,000. Please tell her to drop that chip on her shoulder. Thank You Patrick!
Patrick provided me with excellent customer service! Very knowledgeable. Helped me pick great mattresses and bedroom sets. Will return to this location for the rest of my upgrades to work with Patrick.
Patrick was very helpful and knowledgeable.
I had to walk around the store too long to get help and I had to ask for help.
Great job working with Shay excellent
Khdjaha Ellison was extremely awesome! Her level of professionalism should be the poster child of all customer service. She was personable, knowledgeable and approachable. Great job!
Ericka was amazing. She was patient and very knowledgeable.
Shay was awesome. Really took care of us
Our experience was great. We had a wonderful sales lady. We found the items we were looking for and more. Thank you Ms. Erica.
Very professional.
Great service very content
Thank you Darius and Kita for great customer service
Darius was extremely helpful and knowledgeable. He had an awesome attitude.👏
Nick helped me out and he was outstanding. If you visit Ashley's ask for Nick. He did a great job servicing us
Nick great sale guy. Awesome in
Nick was awesome. As soon as we walked through the door he greeted us, asked what we wanted and made sure we got it with ease. He’s definitely our go to guy whenever we return.
Darius was very helpful and nice and patient and Bri was very helpful and nice
Khdajaha was extremely remarkable, and we need more associates like her!!!
Ericka was amazing and fun deal with. I would recommend that customers ask for her upon entering the location on Mt. Zion Rd. in Morrow, GA.
ASK FOR NICK. Man he was a real big help and made sure I walked out with a happy wife. We got the table she wanted and I have to give thanks to bro.
Nick- thanks for your outstanding customer service. I will back to check on you.
Me. Darius was very helpful and professional.
Ericka was very helpful she has a sense of urgency Imani customer service was awesome as well
Very helpful and professional. No pressure to buy more than my daughter and I came looking to purchase.
Marcus was so helpful. He educated us on their tempurdic mattresses, so we purchased 1. He definitely went the extra mile when we purchased a clearance sofa to make sure everything worked, and that we had the power cord. Thank again Marcus😍
Brenden was AWESOME! Ms. Angie, Khadijah! OMG! They teamed up and made an unforgettable experience for us! We appreciate the great customer service and beautiful product
I came in looking for some furniture for my son. Ms. Shay went over and beyond with all of my needs. When you broke broke she gave us all the options to finance. So run to see her she will definitely take care of you. Thanks Ms. Shay I will be back.
Khdajaha, was an awesome associate! She was very knowledgeable and friendly!
Ericka was our salesperson!! She was very patient with us! Thanks Ericka for assisting us with furnishing our new home!
I had a fantastic experience at the Ashley outlet in Morrow, Georgia, thanks to Nick and the team. Nick was incredibly helpful, kind, and personable, especially when it came to navigating their mattress selection. He shared extensive knowledge about mattresses and spine support, which was incredibly valuable. Imani at the front desk efficiently handled all the paperwork with a smile and no issues. The easy financing options made my mattress purchase a breeze. Overall, I'm thrilled with the service and would highly recommend this outlet for quality mattresses and exceptional customer care.
Upon arrival in search of a comfortable sectional and mattress ,Nick was very attentive and patient. He listened to my concerns and was very proactive to what may fill my needs. In the brief moments of being there I learned a lot about mattresses that I did not know. I would definitely recommend going to see Nick . You wouldn’t be disappointed!
Erica was patient, very kind, and extremely knowledgeable. Thanks!!!
Our Ashley Agent was Ken. He was such a delightful and courtesy young fellow. I really liked that after he asked what he could help us with, he told us what direction to go in, gave us time to look and then joined us. He did not hover over us but kept his distance until he was needed. He answered all of our questions, made some suggestions and kept it moving. My dinette set is beautiful in my kitchen and the chest and dresser accompanies my other furniture very well. Thank you Ashley! Commendations to Ken. We'll be back for more.
Nick was a very nice personality wonderful very helpful I appreciated Nick Thank You
We had an excellent experience! Thank you for all the help!
The gentlemen that helped me was very respectful.
Ericka, was an Excellent sale person
Erica is a great person to do business with she listened to what I needed and my delivery is soon! Great job! Plus Angie, Keisha and Jeremy are the best!
Mr. Patrick was very friendly and engaging. He helped alot with picking my new couch.
Marcus was very patient and had great customer service. I will definitely shop with him again.
A1 service from Ken (sales) and Jeremy (from financing)!! Very pleasant and not overwhelming. I’ll definitely be back
I had a wonderful experience with Che, she listened and helped me wind down my search. She made my experience so much easier.
Khdajaha was wonderful. First person to help as we walked through the door. Walk through with us and answered all questions. Found the perfect living room set. Thanks K.
Darius andShaya. Amazing good salespersons with great customer service.
We had a great experience at Ashley Furniture today. Kayla was knowledgeable, friendly, and provided a great no pressure experience. Thank you Kayla 😊
Erica was so helpful and patient! Had a wonderful buying experience!
Nick was amazing. Very helpful with finding living room furniture. 10/10
Me and my S/o had a great experience thanks to and Associate name, Nich. He made our experience really easy.
Erica, had exceptional customer service.
KhDajaha was very helpful. She made me feel very comfortable. I left the store very happy. I decided to buy a sleeper sofa and a chair thanks to her help.
Nick was Grand!!! I’ll always go to him. I have a 10K order coming up and I’ll be back!
Erica was excellenct. Very patient and absolutely professional.
Shay was very knowledgeable and professional.
Erica was a huge help and did everything she could to help us.
My husband and I purchased a bedroom and dining room set and some other items and we had the best experience in the shopping process. A young lady by the name of Keyche Byers helped us figure out exactly what we wanted. She was awesome and she knows her stuff and when we decide to purchase again I hope we can use her! 💯
Thank you so much patrick! Very sweet & helpful.
Horrible company and people targeting low income POC with their ambiguous acceptance now financing contracts. Paid my account off in full in person only for them to still be reporting a charge off. If you don't mind being ripped off, come to Ashley Outlet in Morrow.
Customer service is something that is definitely missing from most businesses, but not at this location. Customer service is first, second and third at this location. Patrick and Lakita were attentive, informative, and patient.
Nick was soooooo AMAZING!! Please go see him at Ashley (Morrow) for all your furniture needs!!!
Nick Vidal was an excellent Representative , he was very knowledgeable of his job. Ashley Furniture is very blessed to have him
Nick Vidal, is an awesome salesman. Great service, friendly and knowlegable. Go see Nick if you looking for some furniture.
Khdajaha Ellison was amazing! I would definitely seek her services in the future!!!
Khdajaha was so polite and helpful!! . Thank you!!
Ericka Burns assisted us today and was very helpful. She also gave us space when we need to chat through things without any pressure.
Ask for 'Kh'Dajaha Ellison'@The Mt. Zion Outlet Store, she was AWWWWESOME‼️ SO Helpful, Cordial, Patient, Knowledgeable & Attentive. "She Definitely deserves a raise!"😉
We recently just purchased a couch set at Ashley Furniture Outlet on mount zion road. Everyone was helpful especially Patric. He helped my mother out a lot when selecting the couch and was extremely helpful with me when it came to the payment. Great guy!
Ericka was great her customer service was amazing 10/10. She was very helpful and explained everything very well.
Ericka did an amazing job helping us find the sofa we needed
Patrick Davilmar was very helpful and attentive in providing options.
Nick was a great sales person. Very patient and extremely informative and willing to answer my questions.
Patrick was very helpful.and knowledgeable
I am so impressed. Demarcus is amazing!! He’s patient, kind, and knowledgeable. I especially love how he offered options with out me asking. It’s like he anticipated my needs. I also met Ms. Angie. She’s awesome too. Best experience ever!!!
Angie and DeMarcus were excellent in their customer. I experienced top-notch service. They were both knowledgeable, friendly, patience, and helpful. They did your store proud!
Darius was a great sales member. From the beginning to the end. He explained the layout of the store, made sure I was going in the correct location and circle back to check in. Although I wasn’t ready he allowed me to look longer. I was very happy with the service and my purchase.
First time that I have a great experience. Nick is awesome 👏🏽
Shay did a very good job excellent.
Nick Vidal was awesome !!!!
Shay was attentive, knowledgeable, and just great to work with! She made finding the right furniture a breeze. Best of all, she was not pushy at all.
Darius is an excellent customer service representative.
My first time coming to Ashley Outlet in Morrow and I was thoroughly impressed. The salesman Nick was personable and well informed of products. I love how he was able to assist with my questions and even gave amazing recommendations. I'm new to the area so I'll be sure to come back and shop with Nick!
Great service fast delivery options. Ms Erica got me in and out
Nicholas was very helpful and informative. I would recommend coming to him if you need some furniture
Patrick is great, reliable, patient, and very helpful. Ashley Outlet stores is the way to go.
Erika was excellent! Customer Service was amazing!!
Patrick was very professional and informative, the service was great
Ericka was very helpful and made the shopping experience very pleaaant and easy. Will definitely come back again
Good job Patrick
Kayla was very helpful in me getting an office chair even with the store closing. She is super sweet. If you ever need assistance ask for Kayla.
Kayla did an awesome job in assisting me with furniture purchase today I was approved with Ms Lakita walker Davis whom was also very nice at Ashley furniture outlet in morrow
Great service, Erika is awesome!
Outstanding service by Nick. He was very knowledgeable and professional. He provided excellent customer service. I'll be back in no time for more shopping.
Ms. Erika was very helpful and professional. Great experience at Ashley's. Will definitely be back.
Ms Ellison was very.thorough and professional. She answered my questions. Very pleasant! Great customer service 😁
Kenyon’s customer service was A1 ! Polite and helpful. Thank you , Kenyon.
Khdajaha is fantastic sales person !!
My salesperson, Patrick Davilmar, was a gem to work with. The day before our purchase, we arrived about 30 minutes to closing. He didn’t rush us through the store but took his time and helped us find what we needed. He knows his inventory well. We were able to select what we wanted and return the next day to make our purchase. The purchase process was painless and quick. Thanks for a great experience, Patrick and Ashley Furniture!
Shopping here was a breeze! I have been in the market searching for a new sofa that has the sleeper option. As soon as I walked in Khdajaha greeted me and was happy to assist me. She was great and I recommend you visiting this store and shopping with her.
Today, I went to buy some furniture and Keyche, the Ashley sales rep, was very helpful in making the buying process as smooth as possible. She exuded great customer service and I recommend this outlet store.
Shay was very customer friendly
Today I walked in looking for twin beds for my boys and didn't have idea that they took the kids section away. Patrick was the first one to take the lead and help me out. He went over and beyond for me. Thank you Patrick
Sales and management were knowledgeable of products. They also provide top notch customer service!
Demarcus was amazing he made this process so much easier really Excited for my furniture to be delivered
Nick was great salesman he helped me out a lot and also answered questions about my purchase
I came into the store and roamed around, as it is to be expected nowadays. No one approached me or seemed eager to help. I grabbed a young man and asked if he was a salesman. He replied that he was and from there things began to open like a tulip in the spring. I grabbed the Right Guy !! He was easy going and when I entered the store, I thought I knew exactly what I wanted. I was very cloy, but my salesman had some information, that I wasn’t aware of. I knew the Manufacturer’s name and model I wanted, as I had slept on it a a friend’s house in Tennessee. I’m located in Georgia, so I was obviously impressed to go get this mattress. My current mattress is only about 8 months old. My salesman, I’ll call him “Matt”, told me that he was invalid from the chest down at one point in his life. He now has 8 years of selling mattresses, and from some one who had spent so much time in bed and a wheelchair; he knew the products he was selling !! I told him my bed was too soft although it was listed as a firm mattress. This is where his knowledge kicked in. The asked me if I was using a mattress pad or topper, and yes I was. These things alone make for a softer top. Dang, I had both on my current mattress. When your body imprint leaves an impression, trying to fill it, is like trying to fill a hole in a boat, with buckets of water!! We took some time to look at the Temperpedic line and wow is that a great brand. It wasn’t within my budget however. “Matt” my guy, explained how the difference between the male and female skeletal bodies were different and why women prefer a softer mattress as opposed to men prefer a more firm one. “Matt” was easy to talk to and the fact that his knowledge allowed him to understand my thoughts and experience with mattresses. It was a very pleasant experience. “Matt”, made it easy for me to open up and tell him my truths and questions that lead me to a very pleasant buying experience.
Please come and see Nick ! He was very helpful, quick, and to the point.
Omg !!!! This is the absolute best Ashley outlet . When you go ask for my guy Nicholas .
Nick was awesome! Great personality, great customer service as he was Very helpful and professional.
I appreciate my salesman Demarcus Robinson taking care of me at the Ashley furniture located in Morrow, GA. He was very patient and saved me a lot on my bed. He will definitely take care of you on whatever you need. He's polite and once you describe to him on the look you're going for, he will point you in the right direction.
Khdajaha was an amazing sales associate! She assisted me throughout my purchasing process. I love my new furniture!!
Nick was absolutely fabulous! He was very helpful so that we were very happy with our purchase! Nick You Rock!!!
Ericka was very helpful and patient in making our selections and answering any questions we had. Awesome service.
Nick was excellent and super helpful!
Patrick was awesome and very good assisting me with my purchase.
Nick was awesome!!! He was did a great job with helping me get my couch and dining room set!
Nick was very helpful and professional. Thanks for all your help.
great job💯💯
Kh’Dajaha Ellison was very attentive and knowledgeable about the products. I was just there to look but after talking with her I made a purchase . Definitely should be employee of the month in my book. Excellent customer service.
Patrick & kita were great to me great customer service.
(Translated by Google) We are very happy with the service that Patrick Davilmar gave us and we hope that you come, he will assist you in Spanish, he is very patient and very kind... thank you Patrick (Original) Estamos muy contentos de el servicio que nos brindó Patrick Davilmar y esperamos que vengas el te atenderá en español tiene mucha paciencia y es muy amable …… gracias patrick
If I could give more than 5 stars I would! Nick has been the best! I have wanted him to help with my credit app and my purchase because he was friendly and not overcrowding me when I initially came in 3 months prior. I’m glad he was my sales rep. Thank you Nick! Every store needs a million of you!
Had already picked out what I wanted the night before just came to finish the paperwork. Sales associate was very helpful, and courteous. Made things very easy.
My experience was great the salesman was outstanding told me everything I need to know about the piece of furniture
Patrick was an awesome advisor. He helped me determine the best options for me and my space
Nick was helpful and helped me save $140 on some chairs I had my eye on for awhile.
Khdajaha was very helpful, patient and informative.
Nicholas was amazing!!! Very good customer service and very attentive. Thank you so much
Ericka preyed on me as soon as i walked in lol. I didn't even get a chance to be in the building a whole minute before she rushed over to me lol. She quickly and professionally assisted me. She was very relatable warm and friendly. I pretty much knew what I wanted before walking in. I just needed to confirm the details. I ordered in store, signed papers and was done in less than 30 minutes. Thank you Ericka!
Bre and Patrick were amazing!!! All my questions were answered with ease.
Nick was friendly, postive and helpful with my selection 😊very detailed from beginning to end. Would buy with him again
Oh my Goodness…THEY WERE GREAT!!! Thank you Lord Jesus and yall too🤣 (Kita and Keyche)
Great experience my girl Ericka B. Hooked my mom up felt like we were talking to a friend we knew forever
Very professional
Hey Nick, was an awesome sales guy. He helped me to find the perfect sofa for my sister. I highly recommend him.
DeMarcus provided excellent service.
Demarcus, was great at helping me with my purchase. There were two other workers, women, who walked right past me and never asked if I needed help. Thought that was rude.
Excellent customer service and expertise. Definitely recommend!
Excellent
I was so pleased with the service Ericka provided! She was patient and she made great suggestions and treated me so well. I will definitely shop here again. Great selection and top notch quality. Thanks so much Ericka, you have a repeat customer!!
We worked with Marquis, he was very patient and knowledgeable. He really took the time to discuss different options with us to find the right sectional. We came back to this location, just to work with Marquis.
Khadijah’s service was fantastic!
Khadija was professional, knowledgeable overall awesome. She was patient as I was able to aid my mom with deciding on furniture selections.
Nick is an awesome salesman. He was very attentive and met our every need. Thank you to Nick for being a great salesman and overall great guy.
Nick Vidal did an awesome job assisting us today .
Erica was great! Very helpful.
Great energy and experience!
Great customer service
Without my consent, I was charged for a $199.00 five year furniture protection plan and was assured that they were processing my refund. My purchase was on 3/8/2024 and as of 3/22/24, I have not received my refund or my furniture. Be careful, they will steal your money. As for my furniture, I was told (and verified by phone) that my order would be delivered on 3/16/2024 between the hours of 3pm and 7pm. I cancelled important plans to receive my furniture Saturday but no one showed or called. Monday morning, I called to complain and was told the delivery person hurt his ankle and cancelled my delivery. I would have appreciated better communication and better service. I deserve this much as a paying customer.
Ken and Nicholas were patient and very helpful. Great buying experience.
Ericka was great help not pushy and friendly.
Nick and Kent did a terrific job at helping me out with purchasing furniture!!!! The whole staff had excellent customer service. 10/10 recommend
Khdajaha was very pleasant with me and my family. She was very knowledgable and friendly.
Nicholas Vidal was very engaging and helpful. He helped us get the furniture we wanted with an attractive payment plan.
My experience was great with Ericka on today! Great customer service also!
Khdajaha helped me to find furniture for my family. She was a great help and will be coming back again.
It was such a great buying experience.Nick was absolutely great to work with.
(Translated by Google) Amazing customer service (Original) Amazing customer servicio
Katakana was was amazing. Excellent customer service and very knowledgeable.
Nike was excellent!
Nick was great!
Kits and Erica were great
(Translated by Google) I am happy with Patrick for the good service he gave me and I will shop with him again, as long as he takes care of me. (Original) Me voy feliz con patrick x el buen servicio ke me dio y volvere hacer compras con el, siempre y cuando me atienda el.
My.service was very helpful Erica was a big help went beyond to help me Thank Yoy
Patrick was awesome very patient good customer service and was very personable . I was able to get my whole house furnished
Nick was very helpful. He made sure he answered all my questions clear and concise. Definitely will return and recommend to my family and friends.
Nicholas has been extremely helpful and excellent as a Trusted Advisor. It is not many time one can walk into a Store to view and have a Representative who exercise patience, high level of professionalism and sell their products or items so positively and make you feel like a valued customer irregardless of what you are buying. Patience is virtue and that helped Nicholas to have a deal by me purchasing my items that I selected. Thanks again for the excellent Customer Service and good Customer experience.
Erica is a great associate and very professional
I had a great experience today. Patrick and Bree was a great help. Thanks guys
Shay was wonderful!
I just purchased a wbed and I’m so happy with my purchase. Thank you Nicholas ! He is very patient and knows what he doing. He helped me compared which bed better than the other, which one will last me longer … overall just a great help. I recommend you asking for him for your next purchase. Si te va ayudar.
I had a great convo with Makaya Sheets she is great!
Makya sheats is an amazing customer service rep, she really deserves a raise!!!
Makaya was really helpful when I ordered and was the best I could ask for!
Nick was very helpful he was really patient with me and I got everything I needed Nick was the best representative I met in a very long time
Nick a good guy he’ll gonna get you right
Ms Kayla gave me Excellent service. She allowed me to take my time and yet she was still attentive.
Keyche was very nice and professional. Bre was very nice and attentive during my time at the store.
Erika gave me good customer service hut also gave me time and space to browse the store.
Demarcus was a great sales person, went above and beyond to help me throughout my purchase , even coming on his day off to meet me for the third time to Finalize my decision.. Ms Angie and Keisha also helped with the design aspect of piecing it all together.. Thanks so much !!
She was helpful and very educated on products
Great customer service Great service thanks
Ericka was great and helpful!
Great Customer Service Experience with Erica!
I appreciate Nick for assisting me with my purchase. He was very professional and made sure I was comfortable and satisfied with the furniture I brought. Thank you
Patrick did an amazing job
Erika B. was very respectful, helpful, and she has a good work knowledge of the items on the showroom floor.
Nick was great helped my daughter thru the whole process. And he was great. Love his personality ❤️
Nick was amazing. Definitely made the experience as smooth and enjoyable as possible .
Khadijah was awesome! She was extremely helpfully with my selection. I told her what I wanted and she took me straight to it!
Erica was truly professional. She went above and beyond to ensure my needs were met. I definitely return!
I had a great experience with the service at Ashley’s and Khdajaha was a wonderful sales person. It’s always great to have a positive experience when buying a piece of furniture that will last for years to come.
I love this place. Nick definitely did his job today. I almost left with the entire. Outstanding customer service and very knowledgeable about the policy, sales and pieces they offer.
Ericka was very helpful.
Nick was a great salesman great customer service and he was funny too 😊
Nicholas Vidal wonderful sales person good personality.
Shay was amazing and I would highly recommend. If you need to set up a payment plan, Kira at Acima will get you in and out. I highly recommend both of these ladies
Salesman was awesome and knowledgeable.
Very pleasant upon entrance and helpful with information
Erika did well
Patrick was very helpful, appreciate his professionalism!
Nick was very helpful and patient
Best professional service. Appreciate the kindness. Thank you Shay!
Went in unsure and my sales person khdajaha was amazing in helping me
We had a good time with Erika and demarcus . Will be coming back
Ericka assisted us with our purchase. She provided great customer service. The store was welcoming and the prices were affordable
Nick was very helpful and patience with all my questions to help me understand the process of what I was purchasing. He made the process very comforting and didn’t feel forced to purchase just to make a sale. I highly recommend him.
Ashley Outlet Morrow has by far the friendliest staff, in the business!! The ambiance while on the search for a new furniture set for my home really made the process comfortable and relaxing. Ericka was my sales rep, very helpful and well informed and she went above and beyond to make the process smooth and easy. I love the new look for my home and will definitely return for future purchases. 🌟🌟🌟🌟🌟 thanks to Kita, Mrs. Angie, Tina and the warehouse guys for their assistance as well, you guys are awesome!!
Nick has Great customer Service. Thank you so much
I had a wonderful experience!
Patrick Was great!
We were welcomed to Ashley Furniture Outlet by Taylor neither a smile and great customer service in showing us sofa sleeper. Ms. Angela went above and beyond in allowing our mom to experience different mattresses to suit her needs for back support. She was able to meet her needs in price and comfort with her expertise in the mattress business! Thank you for your exceptional service and genuine care and and hands-on experience towards our mom! We’ll surely be back for future furniture needs!
Nick was amazing, he has great customer service skills. I’m happy with my purchase because of the satisfaction he gave me
Nick was AWESOME!!! He was very professional and provided great service!
Nick welcomed me with a warm greeting at the door. He’s very knowledgeable about the products. His spirit is pure and has great energy. Give him a raise please.
I loved Nicks costumer service and attitude he was very welcoming and high energy
Nick was very thorough with all information with my order, great customer service… answered all questions asked
Nick was very knowledgeable and helpful with all my concerns. He showed ownership of the issues until they were resolved. Great job
Nick was AMAZING! He deserves 10 stars for the wonderful service he provided today. Thank you!
Pat did and amazing job!! Very helpful 👍🏿👍🏿
Nick was excellent and attentive. I was able to make a decision on a wonderful couch set. Thanks again Nick!!
What a wonderful experience. Nick Vidal was very helpful and I was able to get a beautiful living room set. I really appreciate him.
Ericka was so so great finding a mattress . I thought we’d Mercer find a bed and she was great pricing us out
Shay was a great representative she was so professional.
Nick was great! Very professional and patient! I would recommend!
Patrick was amazing! He was very knowledgeable and helpful. I will definitely return and buy more.
Keyche, Bree and Ms. Angie was amazing. Go see them.
Shay and Mrs.Angie were amazing! Great service at this location!!
Nick provided us with great customer services.
Khdajaha Very professional and patient
Erica b. Was the best she made sure I had everything I wanted for a good deal also
This review is for Nicholas Vidal who provided us with a great customer service experience. Thanks!
Shay was extremely nice and had excellent customer service. I would advise anybody that is looking for furniture come to Ashley’s furniture. They also give us free gift cards.
Shay was amazing and very helpful, great prices and energy
Worst experience ever. I applied for store credit and receive instant approval. I signed paperwork stating zero interest. Delivery in 3 weeks. I get a call a week later asking me to come into store. The manager states they gave me wrong interest rate and will be adding 34.98% interest to start immediately. They tried to bully me into signing new paperwork. I was there 2/29/24. No one said hello girl at front desk got the manager after I introduced myself. Manager came over and never said anything except to yell from desk what is last 4 of your ssn. Then asked me to come sign paperwork. No one could tell me why interest rate changed cancelled my whole order. Worst customer service experience ever
Shay hooked me up with a guest bedroom set and got me a good discount on a mattress. 👌
Shay was very amazing with answering our questions. She new about the products. Very helpful.
Shay did an awesome job, Ashley having a no return policy sucks
Always a great experience at the Ashley outlet in Morrow. I am satisfied with my selection as well as the customer service experience. From start to finish
The sales agent were attentive, clear and concise. The process was relatively easy and pleasant. KhDajaha and Marquis displayed both professionalism and quality customer service from start to finish.
Great staff and patient. My saleswoman Erica was awesome. The sale was kind but trying to get it delivered is stressful. They hours window will change several times so don’t do nothing that day but wait on them. They tried to deliver my furniture on the rain, I refused it. Who does that? Horrible communication after the sale. Requesting a refund
Patrick
Nick was Awesome very knowledgeable thank you for your hope. I will see him again for my Ashley’s furniture
Erica was totally Awesome!!!!!
Nick Vidal was knowledgeable, friendly and extremely efficient in guiding us. We had a wonderful experience.
It was an absolute joy doing business with Nick! He gets my total thumbs up! 👍
Nick was amazing and very helpful
Kita and Patrick were very professional and pleasant.
Nick was a really great help‼️‼️‼️
Patrick was nice and helpful.
Darius was very knowledgeable about the things we asked him about in the store… I would definitely recommend Ashley furniture.
Darius was an AMAZING help in purchasing my first couch for my apartment. Great prices great customer service
Great customer service!! Excellent product
Sakiesha Hamilton is the best store manager ever. She was so helpful and made my experience great.
Nick was great! He helped in with an item and demoed a great tempur-pedic mattress.
Patrick was amazing. !!!
Shout out to Ericka, great service!
It was a pleasure working with Erica she kind patient and very knowledgeable about the product
Erica hooked me up !
Ericka was great!
Nick Vidal, I walked in the store and was instantly greeted by Nick who was very friendly and helpful I didn't purchase anything today because I didn't find what I came into the store for but Nick gave me his card and I will definitely call him to check on the items I'm looking for and ask for him as my sales person.
Patrick and Iman were great help!
Nick was the BEST!!!!! He was very informative. He took his time explaining everything. I will be back!
Nick was amazing!!! Thank you for knowledge help Nick!
I had an awesome experience with Miss Khdajaha. She was very patient and very helpful. I will highly recommend that she received a pay increase. She is definitely an outstanding Salesperson. Never complained about how long it took me. Always kept a smile on her face and she made me laugh as well.
Nick was a great salesman and very kind. Come see him to get your home decor.
great customer service they helped me out great employees
I was in and Nick was absolutely great. I have his card. He gave my mom and I a fantastic demo of the new tempur-pedics. I may be upgrading soon. Make sure to check him out
Nick is an awesome salesman! Very knowledgeable and great customer service!!
Patrick awesome customer service!!!
Ericka was great and very helpful
Khdajaha Ellison deserves these stars. She not only helped me but she was pleasant while helping. Very personable and friendly. I will shop here anytime if she meets me at the door.
Marquise was an awesome salesperson. The floor layout was nice and easy. Last but not least great prices and quality furniture.
Khdajaha was so helpful! Polite and personable
Nick Vidal was great. Need more sales people like him.
Darius was very aware of what kind of mattress I was looking his help was much appreciated thank you Darius
Shay and Katrina were very helpful
Kayla was very helpful with being clear about pricing and polite
Kayla and Shay ,they were excellent , great personalities
Go see nick he the best
Kayla &Shay. Went into Ashley furniture store, and the services was excellent. They took the time to assist excellent customer service
Darius and Nick helped me out! 5 stars EACH for a total of 10!!!
Customer service was 10/10 . Sales associate Ericka was very informative. Helped me and my gf decide on a beautiful living room set. Highly recommend this location. & we will be back to shop again . THANK YOU
Erika was so helpful! The store is so clean and staff is friendly too. I made an appointment for a few days later to finalize my purchase!
Darius was very knowledgeable about the product. He was patient and did not rush me. I would recommend him when purchasing from this store.
Very friendly staff would recommend them look for Marquees and Kita.
Ericka was great to work with. No pressure working with her she's very pleasant. And the store has some really great deals.
Very welcoming & Great customer service!! Will be back!! From Nicholas and Mark
Nick & Marquis did awesome helping me around the store🔥😆
Thank you Khdajaha and Kayla and Mrs Angie for being such AWESOME sale reps!!!!
Patrick Davilmar excellent service
Nick and the Ashley team were amazing thank you guys
Nick is patient and very knowledgeable. I was indecisive and not once did he show signs of irritability.
Patrick was amazing
Nick was a pleasure and very informative.
Nick was great. Sold me on a new mattress!
Patrick and Darius were extremely helpful!
Wonderful experience
Really good service our host nick was really hospitable and helped out a lot to others if they want to find easy furniture
Khdajaha was great
Che and Kayla were wonderful. The service was superb!
Nick Vidal is awesome 👌🏾
Great Customer service! Nick was very professional, friendly and knowledgeable!
Nick did a fantastic job with his presentation of various furniture pieces. His is personable, friendly and approachable. Great job Nick!
Khadijah’s was fantastic! Thank you for your help. Ashley is my spot!
This experience has been awesome. The service is exceptional and friendly. Patrick was very helpful and provide great advice. Thumbs to this friendly store.
Shay was great!!!!
KhDajaha is the best. I will tell my how wonderful and patient she was with me.
Excellent sales person Nick Vidal very interesting and social.
Nick is a great customer service man , he’s so excellent, very professional and patience. I will recommend him for my friend and family thank you!!!
Okay my guy NICK VIDAL was amazing his customer service was 10 stars. As soon as I walked through Ashely front door he smiled and asked how could he assist me and was very polite. He met every expectation me as a customer had. We need more people like this working with customers. Thank you for making my experience smooth and fun. I will be back just to buy from Nick
Very nice well professional
Nick was funny and very helpful and attentive
Nick Vidal was Very helpful and friendly! Outstanding salesman
Nick was great and gave very valuable info! Thanks nick!
KhDijaha was very helpful and knowledgeable. She provided me with great recommendations for headboards, most importantly she was patient and polite.
Nick at Ashley Furniture Morrow,GA was very helpful in helping us find a Sleeper sofa set. We will return for more furniture. Awesome guy!
Patrick Davilmar is awesome! He has helped me for several years with my furniture selections. The customer service skills are great. Please ask for him when you need any assistance. Thanks Patrick!
Met Nick today and he was awesome! Didn’t buy anything, however he did an awesome job us loveseats in show room!
Nick is a great salesman he really sold me and my brother on two tempur-pedc matters
Khdajaha was very helpful…will definitely be coming back to purchase.
Nick was spectacular very professional and knowledgeable GO SEE NICK!!!!!
Nick was very accommodating from beginning to end. He strived to help us get exactly what we were looking for we appreciate his help.
Nick Vidal is awesome he gave me and my family the best presentation ever we really love the tempur- Pedicu Bed Thanks Nick
Nick did a very thorough job of explaining everything and he hooked us up I would recommend coming here if you want great and friendly service
Good Customer Service From Nick . He helped me find everything i needed
Ericka Burns service was great helped with coffee table
Nick Vidal was great and very helpful!!
Nicholas was a very thorough and well spoken. He has caught my interest with his explanations, and knowledge. Thank You Ashley's furnishings
An employee there named Nick greeted us and showed us some beds to where we got the perfect one! Very helpful and very kind. Will be coming back very soon!
Darius was absolutely amazing! As we walked into the store he greeted us immediately and started helping us. Our experience at the store was smooth sailing and very delightful thanks to him and we were able to find exactly what we wanted and leave happy. Thanks again Darius!!!!
Khdajaha, Answered all my questions and was very helpful.
The gentleman that helped me was very attentive.
Greeted by Erica who was every helpful on today. Easy process thanks to Erica!
Darius greeted us at the door. He told us about the way the store was set up. No pressure at all, when we were ready to purchase our sofa, he was so helpful. A lot of times sales persons will try to force you to purchase things you don't want which is very discouraging. Thank you so much Darius! We'll definitely come back again
Thank you Thank you KhDajaha! So professional, wonderful working with you. We will be back.
Had a very great experience searching for my furniture. It was very informative, they answered all questions . Mr Nick is a great salesman. If you’re looking for a place to go, come here for sure.
Nick was great!
The Ashley store in morrow was very pleasant and the staff was very professional and sympathetic and tried to help me out from the bad experience that I have had at the Fayetteville store If you are planning to buy new furniture or any kind of home goods, I will recommend that you go to the Morrow location for the great staff and great furniture. I approve this store as being a disabled war veteran.
Nick was great, got us presidents day sale
thanks Ericka 😊
Khdajaha was very patient and helpful.
Nick was very informative, helpful, awhile never the pushy sales guy. He allowed us to shop in peace and make up our mind but was close to answer any questions. Very friendly.
Khdajaha was very helpful and patient with me while picking out my furniture. Very knowledgeable about the products as well. I will be back to get more things for my new home
Nick is absolutely amazing, I would only want to work with him only. He knows every product in the store. He makes you feel like you’re talking with family. If you want a good time, while make a purchase for your home Nick is the person to see.
Nick is absolutely amazing! He is funny, engaging and very knowledgeable of the mattresses and Ashley products. He is the perfect example of customer service.
KhDajaha was very helpful, and knowledgeable of the furniture in store
Mrs KhDajaha was a professional as I walk in she introduce herself. And help me through it all.
Thank you Darius for the warm Professional greeting and service! 🥳🥳🥳
After trying to download an app that would allow me to accept a complimentary offer, I had to close my Visa card due to fraud charges made. Some where the card was compromised. However, the store team made every effort to assist where they could and eventually I was able to make the purchase which was a wonderful addition to a previous collection. Lesson learned? Free offers do not require personal card numbers to verify ANYTHING !
Shae, Keisha and The rest of the crew at this location are fantastic! They are incredibly knowledgeable and have great positive attitudes. I highly recommend going to this location because not only will you get a great deal you will get a great experience.
I had the worst experience of my life. After a two week wait for a delivery they came and brought the wrong bed. I had gotten rid of my bedroom that day in anticipation of delivery. Instead of allowing me to keep the bed until they replaced it. They told me if I accepted it. It was mine. I would have to way at 7 to 10 days for the delivery . That they called expedited.. Who would want to keep furniture that I didn’t pick out. After all the inconvenience, the manager offered me 10% off my next purchase. Why would I shop with them again!instead of giving me a discount on what I already purchased. I had to go out and buy a blowup bed. I told them to take their items back and shopped elsewhere. Corporate was no help as they told me it was up to the manager. They didn’t even have an email address or one they wanted to provide. What is corporate for? I was mistreated in this process and will never shop there again. There was no empathy for my situation even though the ordered bed was clearly the mistake of the store for I was in the outlet when I picked out my bed. Buyer beware!!!! It was a horrible experience.
We had a wonderful shopping experience with Ms. KhDajaha. She was very helpful and knowledgeable about the products and warranty. She was attention to our needs and did a great job. Thank you!! Keep up the great work. Your customer service was excellent!
Kh’Dajaha customer service was excellent. She was knowledgeable, helpful and informative.
When you enter the store, ask for Nicholas(Nick). He's very knowledgeable.
If I could give Ashley's in Morrow/Ga NO STAR I would. But I can't so to begin. 02/5/2024. Okay here we go!! Something I hoped I wouldn't have to do. I purchased a Sealy mattress from the Ashley Morrow, Ga. location on Friday-01/19/2024. Mattress delivered on Tuesday-01/23/2024. Plastic covering removed mattress had a light odor I thought "new smell", nevertheless, mattress aired. In between days mentioned there were intermittent days when mattress was slept on. Okay on Saturday morning 01/27/2024, after tossing and turning during the night Friday 01/26/2024, I arise out of sleep and bed to this very gaseous like smell infiltrating my home. Okay so I called Sealy (as I was instructed my salesperson at the time of my purchase to do so in regard to problems, concerns or warranty. From speaking to a representative at Sealy, I was told to call where I purchased my mattress. I called Ashley/Morrow Ga. Without success in addressing my concerns. Now I am texting the salesperson who assisted me with my purchase for clear direction. Okay so now I speaking to Sealy again. Advised to air mattress out for 5-7 days, opening a window (now remember it's January 2024) and call Ashley customer care center. Okay so now I am speaking with a representative at Ashley's customer care center who informed me I need to call Ashley in Morrow Georgia. Okay so I finally speak to someone who takes the report and informs me she would deliver the message to the manager-per my original request to speak to a manager with my first call. Okay several hours later the manager at Ashley's/Morrow Ga. calls me back and reinforces a case for a complaint has been generated and someone from Ashley's Customer Care Center will be out reaching to me by January 29th, no later than January 31. Today is February 5th,2024. It's 0600, I continue to up to a foul odor coming from my mattress, bedding and night clothes and skin. How long does it take for a potentially new mattress to air out and now long does it take for a complaint to be addressed? This whole situation smells FOUL. 🤔 Addendum: the response from the owner, a week ago, is not regarding this review of this product. It is in reference to the representative directing me on a refund of another product I brought which needed to be returned.
Recently was in here to purchase a dresser and had the best experience! Nick was helpful from the minute we walked in the door. Very knowledgeable on the information and was able to answer all the questions i asked!
Nick helped me out and he was a great helper. Great customer service. -Tytan
Nick was awesome. Took his time to find us the perfect recliner set!!!
Nick very pleasent and helpful
Nick has good customer service !
Nick was very helpful and knowledgeable. Thanks for all the help.
I went into Ashley's Outlet store on Friday, January 19th to purchase a queen size mattress. Upon entering the store, Keyche B. took care of me. She was very patient, professional, and knowledgeable. I purchased a Tempur-Pedic mattress, pillows, and a computer desk. Thank you, Mrs. Byers for providing me with quality service!
There are have good service for Nickolas
Good job Nicholas
Khdajaha was excellent I her assistance. Definitely ask for her when you’re in the store
Had the best experience, thanks to Nick! As soon as we arrived, he warmly greeted us and explained the layout for us to look around. Once we found our selection, he thoroughly explained all of our options, making the process smooth. Thank you so much Nick will be back for more!
Patrick was great! Shop with him
Erica was great in assisting me with my purchase. I will return to the store in Morrow soon.
Patrick was very helpful !
Ms. Shae was very patient and helpful!
Shay is both professional and helpful. She was a pleasure to work with. She is an asset to your company
Khadajaha was so helpful and very knowledgeable.
KhDajaha was awesome! Highly recommended.
KhDajaha is awesome!! We will definitely return just because of her attention to detail and friendly customer service
Patrick is good he helped me get what I want definitely go to Ashley
Ran into one of the Ashley Furniture reps by the name of Nick Vidal at the Outlet Store on Morrow, GA. He had the best customer service and found an item I had been looking for that nobody was able to find. He took his time to have the team check in the back and they just happened to find it. He did a great 👍🏽 job!
The service there was great! Erica helped us with the temperpedic beds and my new living room furniture. Love them!
KhDajaha made our mattress buying experience wonderful. She was very knowledgeable, patient, and made sure we got the best option for our needs. Very satisfied with our purchase!
Service was excellent!
Zeland Jones at the Mt Zion store - Great customer service!!! 5*
Sales person was very helpful and knowledgeable.
I called Ashley Furniture in early December 2023 to find out if they had the soletran sofa that I wanted. Nicholas a.k.a Nick, was the sales person I spoke with. He was super friendly and cool on the phone and even more so when I arrived at the store to see the sofa in person. I needed to sit on the couch to see if it was as soft as it looked in the photos. Nick and I sat and chatted for a long while. I didn’t purchase it that day because I was waiting to close on my new house. I told Nick that I’d be back when I officially closed on my home and that’s exactly what I did in January 2024. I called the store to make sure that Nick was working so that he could receive my sale. When I got to the store, he was just as amiable as he was during my first visit to the store. He assisted me with searching for accent rugs as well. Nick was very helpful, very knowledgeable, quite hilarious too. I enjoyed my experience shopping at Ashley Furniture in Morrow and Nick made the experience a wonderful one.
Great service! Ericka
Khdajaha was excellent in providing customer service. Was knowledgeable about all services and offers
Excellent job Ms. Ericka
Patrick was awesome. Didn't hover and was ready to answer any questions.
Shay and Acima Kita was excellent help!
Went into the location today. Received great service from Zealand. I was able to find what I needed and complete my purchase. Good inventory selection as well. I would definitely recommend.
Nick helped me find an awesome recliner on clearance and take it home right away. He was fast, efficient, knowledgeable and friendly. Ten star experience.
Khdajaha hooked me up today highly recommended coming here if you're looking for new bed sets
Nick was very helpful and had great customer service.
Khdajaha was very nice and give me a good review in the store..
Nick was very informative and provided excellent customer service.
Nick Thanks for great job
Nick was very helpful & professional!
Nick Vidal was very helpful with finding the best height sofa/loveseat for me to try. His customer service was excellent and appreciative during my visit.
Very good service, Nick Vidal was patient with us and we are glad to have had him as our salesperson today
Great job Asia was great sales associate and she took her time and had patience with me.
My husband and I stopped in today to look for a reclining living room set. We were met with Nick Vidal, who gave us excellent customer service by listening to our needs, showing us our fabric options, and providing some design options. He also gave us a test run on a Temperpedic mattress that we are seriously thinking. Although they didn't have in store what we wanted today, he offered to order what we find online. He will be at the top of our list when we are ready to purchase our next set of furniture.
Excellent costumer service
Nicholas was very nice and personable .
Asia was awesome! She was extremely helpful. She extended such great customer service. My daughter fell in love with her!
Our salesman, Nicholas, was awesome. He explained everything very thoroughly. He processed our transaction quickly and efficiently. He has great customer service skills and he is personable.
Nicholas was excellent and attentive to all me and my wife needs. I had an amazing experience.
So very helpful and didn't pressure me.
Nick is great and very patient
Listen, Nicholas at this place is absolutely 💯 great! He was very attentive to our needs and made our shopping experience wonderful. His customer service is more than 5 stars!!
I went to Ashley Furniture Outlet today. Nick was very good with his presentation and and hilarious great job.
Asia provided me with great information. I got my two desk and I am very happy and pleased. She asked help and questions. I’m very thankful for her help. I will be back to see her for my mother bedroom set
Nick was awesome!!! Very helpful
Nicholas was a very thorough and patient salesman. We purchased a sectional sofa and we love the style and price. He was so helpful. A kind gentleman and knowledgeable about Ashley's furnishings
The Morrow store manager Sakeisha Johnson is very professional, listens to what you’re saying you’re looking for and takes you right to it! Always. Love shopping here, great furniture!
Very engaging and knowledgeable. Warm and I definitely will recommend and buy from him again. 😊
Nickolas was very helpful Thank You
Ms Ellison was very helpful with us,she kept a smile on her faces, and very knowledgeable
Nick is cool and fun and didn’t make me or my family feel sold to , we felt cared for !!
Nick Vidal was not only professional but welcoming and knowledgeable! He made my family and I more aware of not only what was needed but quality with the money spent. I didn’t feel sold to but moreso I felt cared for
I had a wonderful experience in Ashley Furniture Outlet store because of Nick he was very experienced very patient very informative and I would come back in this store again just to get his help thank you so much Nick for making it a wonderful experience
Erica was at the door to greet me and was very helpful. I had all of my questions answered and the transition was smooth.
(Translated by Google) Excellent service and good prices. Thanks Patrick (Original) Excelente atención y buenos precios. Gracias Patrick
I had a great experience with Nick Vidal. He was very informative and knowledgeable of the different products in the store and went out of his way to explain the benefits as well.
Within seconds of stepping into the store, we were greeted by Nick. He provided the appropriate amount of engagement and customer service - he was available to answer questions but not stalking our every move. He was knowledgeable about several dining pieces and when he was uncertain, he sought out help to ensure he was providing accurate answers to my questions - that's much appreciated! 5-Star Service!
Khdajaha did a great job.. she really helped us a lot😉
Nick great customer service very informational. He always had all the information we needed. Great guy.
Great hospitality and customer service? Nick help us find the perfect dresser and taught us about all the products and items we look at. I’ll always come back to Nick
Very helpful. Showed up right before closing. No complaints they stayed helped us select a chair and loaded in our vehicle.
Nichlos Vidal was awesome‼️ Me and my girlfriend definitely plan on getting our bed and mattress from there strictly because of him. He made us feel like we were family. He need a raise or promotion. Thank you so much again
Nick is the best!! He is sooooooo koooo!! We will be back just for him
Nick was very attentive in the outlet section of the store.
Erica Burns was very sweet, friendly, and knowledgable! Excellent customer service. We are very happy with our purchase and experience at Ashley outlet in Morrow GA.
Nick Vidal was great. He showed us around the store and made sure all of our questions were answered.
Visited the store and Nick was very knowledgeable and helpful with what I was searching for.
(Translated by Google) A place with excellent service (Original) Un lugar con un servicio exelente
Demarcus was a great help!
Fast and great customer service from Nick..!!
Highly recommended!!! Ive been struggling to find the right dining room table before coming to this location. Thanks to Imani I was able to find the right table , she has great customer service and great taste she was amazing.
Sale person was great!
I came in to shop for bedroom furniture and Imani was very helpful in assisting me . I left satisfied with all of the information I needed. Excellent worker!
The employees are friendly and very helpful. They took the time to explain everything and my purchase and delivery was seamlessly easy.
Came in not sure what type of mattress i wanted and got help from Nick and Darius. They helped me figure out what i liked best by showing me all the different types of mattresses and having me try them out. They were knowledgeable and I was able to purchase a mattress that Im happy with.
Kh’Dajaha was an excellent help for me today. She is an amazing sales associate. When I come back I want to purchase my items from her.
NICK VIDAL HELPED ME OUT AND EXPLAINED EVERYTHING IN DETAIL. GREAT SERVICE 👍
Prices are right
Nick V was a friendly and professional. He was very knowledgeable of products and helped me make a great decison before purchasing. Thank you Nick Vidal
Nick was very knowledgeable about explaining the details of each piece of furniture that we bought.
Nick was an awesome salesperson. Great customer service.
Stopped by and was assisted by Nick. HE WAS VERY HELPFUL. if you stop by for great service ask for Nick.
Nick as great he helped me to pick out the perfect mattress for my king size bed
Thanks to nick for helping me out and being Patient with me
Khdajaha. Was such a pleasure from beinging to end ! Patience, professionalism, and kindness was top tier. She really knows her job and gives you options in your decision making, which honestly helps when making an investment like this!
Very friendly and helpful!!
Great the salesman’s took me to exactly what I wanted
"Please ask for Shay when you visit Ashley Furniture. She is excellent at her job and I highly recommend her.
Outstanding service
Nick was very helpful and patient with showing us what would fit our needs and budget.
Great customer service Erika was very helpful and very friendly 👍👍
It has improved since i was an employee there.
Shay and Khadijah were absolutely wonderful, very patient, knowledgeable, hands down great service!!!!
Great service
Nick was very impressive and knowledgeable with the products in the store. his customer service skills is top notch and I was very impressed with the service he provided. I enjoyed the mattress demo he presented. GREAT JOB!
Hello my name is Cheryl Wilcox i came into the ashley store and was greeted by ms khdajaha I was greeted with a smile she was very promt she showed me some things i asked for and i got a great deal. I will be back to see her every time
I had a pleasant furniture shopping experience with Kh’Dajaha Ellison at Ashley Outlet. She was knowledgeable about the products and happily answered all of my questions. I would recommend asking for Kh’Dajaha if you are looking for a personable and patient advisor to help with furnishing needs. I will add a follow up review after my furniture is delivered to let you know how that goes. Stay tuned….
Shay,Nick, Erica are great employees. Love their knowledge and attitude.
Went to pick up furniture, when I got there I was told the sofas will be ready in 2 days, I took a partial furniture order that day, 2 days later I call store as instructed by paper and the person at Ashley, they said my couches were there, so I once again hook up my trailer to my truck and head out aprox 1:30 away, I get there for them to tell me that only one piece of the couch was available, idk why I was til it was all there but not the case, so now I have 2 trips to pick up furniture, I have yet another trip on the 30th to get the rest, wondering what else will be missing. Btw this is an observation: did the trees get smaller or are the dressers supposed to be child size! The funny thing is that the pic shows the bedroom suit as full sized furniture and when picked up and assembled at home it’s a joke! All small furniture alongside a Cal King Bed. What a joke! And they have a note stating furniture isnt same as pictured and they aren’t responsible. Wow!!! I’m going to west palm beach and I’m getting real bedroom furniture at the correct size for adults not for children. Sad Ashley’s Furniture has succumbed to below avg furniture! I had once bought this same bedroom suite it was full sized not child sized! The personnel is great! Everyone is very tentative and nice! ITS NOT WHAT YOU SEE!
I went in to look at a recliner.i found one in clearance that was good however the salesperson Darius did not say a needed a battery pack .I told him.i was recovering from back surgery and I needed to use right away.One of the people they recommend for delivery brought it the next day no battery pack.I went back to the store ask for a manager and the number to cooperate she gives me the 800 to a place to fix chairs not what I wanted.I will.not go back or buy anything all the lady said on of our chairs came with one They need training bed 00000 is my rating and I'll pass it on to my family and friends.
The lady who helped us was welcoming, friendly, helpful, respectful, and professional. We walked into the store 25 minutes before closing and they treated us like the store was just opening. Thank you!
I had a great experience at Ashley furniture store at the morrow location , the customer service was amazing. Thsnks eveyone
They were very helpful I got everything I was looking for
Mr. Patrick was very professional and knowledgeable. He was very attentive and able to help me find what I was looking for. So grateful for his assistance.
Very comfortable settting, a lot of variety, great quality and very helpful and patient customer service. Me & my wife were assisted by Patrick. Thank you for helping build our home.
Asia and Khdaijaha were so helpful to my husband and me . They were both polite and explained everything thoroughly. The restrooms were also very clean and neat !
Patrick always does a great job! I bought apartment furniture. All rooms through Ashley! Thanks.
She was very knowledgeable and professional. She provided options and was extremely patient! I would definitely come back to see her if we need anything else for our home!
Khdajaha Ellison was great!!
Great customer service! Thanks
Ms Ellison was super nice and made our experience fast
Shay Byers is an exceptional sales person. She is super helpful and detailed. She went above and beyond to make sure I purchased exactly what my heart desired, plus made sure it would be delivered prior to my deadline. Ask for Shay at the Morrow, GA location!!
Ashley sucks to high Heaven been waiting since 12/15 to get bed slats for a bed they delivered with the wrong slats been sleeping on the floor ever since and won’t believe it till I get this resolved. WILL NEVER SHOP AT ASHLEY EVER AGAIN AND WILL ADVISE FAMILY AND FRIENDS TO DO THE SAME PURE INCOMPETENCE AT ITS FINEST!! !!!!
Amazing experience Fantastic customer service He helped me so much and made my purchase quick and easy
They are not helpful when the item gets delayed in delivering they are like you can choose another item or cancel Lots of attitude for store manager. Please if you are planning to buy something make sure you get things on time get all details and then only place an order I am not a person who puts reviews but thought should let people know about it
My sale lady Keyche was amazing! She answered all my question! Got me a wonderful deal!! Be sure to go check her out !!
Great experience, good value !
Sales woman was friendly n helpful.. mgr was nice as well
Thank you Mr Patrick for your excellent Customer Service.
Great finds... Make plans to be there!
Don’t recommend. I placed an order with them and my order has been delayed 5 times. I specifically did 2 orders because I needed one item sooner than the other but both have been delayed 5 times. Not even sure I’ll have furniture by Christmas. I ordered both almost a month ago. I’ve requested compensation for the inconvenience but was told “we don’t do that”. No one at the store has been helpful, they keep referring me to corporate and “corporate” keeps saying it’s a store decision. Save yourself the headache. 6 days after this post and my order is pushed back again with another phone call stating there’s nothing the company can do.
Nicholas did a great job!!
(Translated by Google) On 11/26/2023 I made that purchase and on 11/27/2023 they made a purchase with my card at that same store, that card is always with me the only place I use it is at Ashley Funiture in Morrow Ga. I have been shopping at Ashley for several years, this had not happened to me, I went to pick up some furniture and they did not specify that they close at 5 and I arrived at 5:15, we explained in the little English that I know, a boy and a young woman met They make fun of you and laugh at how it's a joke and that's why they work in customer service. Put people who speak Spanish, this country is made up of immigrants because we are all equal. (Original) El 11/26/2023 hice esa compra y el 11/27/2023 hicieron una compra con mi tarjeta en esa misma tienda, esa tarjeta siempre está conmigo en el único lugar que la uso es en Ashley Funiture en Morrow Ga. Tengo varios años comprando en Ashley, no me había pasado esto fui a recoger unos muebles y no me espeficaron que cierran a las 5 y llegué a las 5:15, le explicamos en lo poco de inglés que se, un muchacho y una joven se burlan de uno y se rie cómo es un chiste y eso ellos trabajan en el servicio al cliente. Ponga personas que hable español este país es de inmigrantes por todos somos iguales.
I went in on Black Friday, expecting a wait. The service was excellent and I was in/out in 30 minutes.
DO NOT GET THEIR CREDIT CARD. They will close it without warning dropping your credit score 20 points. Paid in full, never missed a payment and just received an increase not long ago. Don't trust any Synchrony card.
Mrs. Angie is awesome in her profession, and very knowledgeable.
Mrs. Angie was great and very helpful. I will be back.
Khadayaha is one of the best sale lady
Dayrious was a great seller he knew what I came her for, he was patience and great customer service. A job well done. Keep up the great work.
Everything was great. I like shopping at Ashely‘s furniture.
I had a wonderful experience at Ashley furniture. Thanks
Exceptional service can’t wait to get my sofa
I came in the store to purchase some items to stage a property and Darius was so helpful with a pleasant spirit. Ask for Darius. This young man will take good care of you!
There were long unending complications during checkout until we just gave up and left without items we intended to purchase. they seemed to have issues navigating the computer system.
Best experience
The young lady who worked with me was very patience, not one time she rush me to make any decisions. She answered all my questions with a smile. Sadly that I forgot her name.
My experience with this store was great. I recently moved into a new home and was in search of new furniture. I was able to find everything I needed. I would definitely shop here again.
Excellent customer service , both instore and delivery team. I loved the wide variety of furniture styles ti choose from.
Everyone was very helpful and polite
Nick was great. Would recommend him for his politeness and attention to detail.
Sales person was very nice and helpful she found everything I needed.
Great courtesy and professional
Very helpful i bought a dresser!!!
Excellent customer from start to finish!!! Great saving!!!
Awesome deal!!!!!!
The service representatives, Keisha and Patrick, were helpful and friendly with helping me get the furniture I wanted at Ashley Outlet. They were knowledgeable about the furniture and that was important to me with my purchase. Keep up the excellent work!!
I love the selection of furniture but I had an issue with the delivery of my couch....unfortunately they have a call center not located in the US and my delivery information was correct at the store but delivery was attempted at my previous address which they had wrong as well. I purchased a chair, ottoman and 2 bar stools which I was supposed to pick up from their warehouse but requested that the items be delivered to me free of charge for the inconvenience of not receiving my couch on the scheduled delivery date. Well, I was told that they could make that happen...and that a manager would contact me. They never did..all calls kept going to the call center that made the mistake in the first place! I just requested a refund and canceled my second order. Customer service is everything! I'm sorry they didn't follow through with me and my concerns.
was quick and easy to get our sofa sleeper, very satisfied with the pricing
Darius helped me and gave excellent customer service! The prices were great also! I purchased a bedroom set.
Anthony displayed beyond outstanding customer service skills. He was very patient, knowledgeable, and courteous. I walked out the door with a smile on my face! Keep up the AWESOME work Anthony! ☺
Keisha Johnson was so very helpful. She was professional & efficient in her role as manager. She resolved my issue & did it with a smile. I will definitely return to this store in the future.
Great service from sales rep. Only issue is they delivered partial order 3 chairs with table instead of 4 with out warning. Requiring me to stay home from work on two different days. Thats the reason for 4 stars. Had i known i would have told them to deliver all on same day
I was greeted as soon as I entered the building, and different associates checked on me throughout my stay.
It was a wonderful experience. The salesman was informative, with excellent customer service.
Great customer service! Very welcoming staff at this location.
I ordered furniture and was told it was in stock and will receive it Saturday. Friday came I was told to ‘YES’ my delivery for Saturday. However, 3pm that afternoon I was told my furniture was not in stock and won’t be until that Monday. I had family coming by but I agreed to have it rescheduled for next Saturday. And again! I confirm my delivery on Tuesday by email and Friday by text…. But I get a phone call again saying my furniture is not in stock and won’t be until the next day but it has to process for 3 more additional days! I am disgusted! And I feel like I am being lied too! Their communication sucks!
I had the pleasure to browse through the site w/o interruption. After asking questions and getting precise answers I made my choice.
The service was great. I was informed when my purchase would be ready for pickup and where to pick it up at. DeMarcus assisted me with my purchase and he was excellent.
The salesman was very good 👍.
Process was very smooth and was a great experience! I will recommend alot of people to Ashley Outlet!
The employee who helped me was very helpful and she help me find what was suitable for me and my family
They were very helpful and we left with a new bedroom set !! Highly recommend.
I stopped in just to look for furniture for a new place I'll be moving into next week. I was immediately welcomed by a very polite and knowledgeable young man named Darills (I believe). He was very helpful and extremely professional. I'll definitely be returning to pick out and purchase my furniture next week once I've got the keys to my new place. I highly recommend that if you visit this location, ask for Darills! I believe he's actually newly employed at the store, but you won't regret it!
Khadijah was the best! Staff is friendly and helpful.
The store was very welcoming. My sales lady Ms Khdajaha was very nice and I loved her energy. That smile is inviting and she got me. I loved my purchase. If you ever fo to Ashley ask for Khdajaha
I found great deals and, great and nice prices.
Kadeeja and the manager, Ms. Keisha were awesome and took great care of us! I also loved the selection. Great store!
Great and easy experience
Great Customer Service inside the store and at the pickup location. My husband loves the leather recliner and the great clearance price.
From the moment I stepped into Asheley's Outlet in Morrow GA, I knew immediately that I had found a home that was going to help me furnish my home. The service I received there from each and every sales representative was above and beyond what one might expect. If I could give them q0 stars, I would, but what I can do is advise the reader of this post to pay the Morrow Outlet a visit if you're looking for a home away from home.
Very good service. Customer service representative was very knowledgeable in explaining my purchase. She was very helpful, kind, and respectful.
Great customer service
I am a 66 year old lady and I purchased a 3 level metal posts shelf. When I picked it up from the dock 2 men hand it down for me to grab and put in my car. It was such a struggle. No help I received. Your policy is to not help the customers put their purchase(s) in their vehicle...well that sucks! I will never purchase anything else from your store. Also I purchased a bed. The quality of the bed is very very cheap!! And the delivery guys did a very poor job putting the bed together. My boyfriend and I had to go behind them and fix and complete the situation. I will never purchase anything else from your store. My experience was pretty bad!!!!
The associates were very friendly and attentive.
Very helpful and great prices
It was great. After visiting and calling other stores looking for a Sofa sleeper, We found just what we need at Ashley Outlet and for our price.
Wasn’t approached when I first walked in and the associates there had a negative attitudes; and most of them were just sitting down on the sofa talking.
The staff at this store is not "top notch" when it comes to customer service. It's not always about getting a monetary compensation, many issues can be resloved when staff act as if they care. That didn't happen at this store. Will not purchase from this location again.
Good selection at a lower price. Helpful team over there. Especially DeMarcus. However, be sure to inspect before picking up!!!
This was my second shopping experience at this location and it was Excellent. The staff provided Excellent Customer Service assistance with my shopping needs and budget requirements.
Values and great service. The store is amazing!
The Personnel at the Ashley Outlet , Morrow Ga are fabulous group! The team work, knowledge and business acumen was outstanding! I was taken care of from start to finish! They made me feel like a VIP! I will be back, because they have some great furniture pieces! Thank you, MJ
Excellent customer service! Patricia was professional, knowledgeable, energetic, fun, happy, warm spirited and so willing to work with us. She got the job done and I am happy! Great experience.
The experience was easy and the furniture is good quality.
Jadae your salesman is amazing,she take great care of I and my wife.
After searching all day for a new living room set , this store had everything I needed and more. The representative was patient and thorough with me. I truly enjoyed my experience here.
This is the second time I've been to this location to buy mattresses. Prices are fair, people are nice and if you know what you want they don't try to over sell you.
UPDATE: The store manager did reach out to me directly about my issues and did try to make things right by waiving my delivery fee. Worst furniture store ever! I would give "0" stars if that was an option. The first associate I worked with had to go check for pricing of the full living room set. She told me she would be right back. After 15 minutes she still hadn't come back so another associate had to help me. The 2nd associate helped me with setting up my purchase but gave me more issues to deal with 1. There was a price discrepancy on two of the pieces even though the prices were right in front of her. She tried to charge me $50 more for two pieces. When I pointed it out she changed it to the correct price but acted like she was doing me a favor instead of honoring a printed price 2.when it came time to pay I asked for a breakdown of my pieces to make sure the pricing was what was on the advertisement. That's when I saw an additional charge of $150. When I questioned that fee, the associate told me it was for the 5 year warranty. She had not mentioned nor asked if I was interested in any warranty prior to paying for the furniture. If I wouldn't have asked she would have charged me $150 for this warranty I wasn't aware of. The associate started to get an attitude at this point especially when I questioned her why she would try to charge me without telling me about it. How is your company ok with charging for a warranty without even mentioning it to the customer? 3. Then she asked me to sign a blank document where she had to draw picture's of the pieces I was purchasing. I told her I wouldn't sign it until she drew the picture's to which he finally did but with a lot of attitude. Then I noticed that the customer number at the top didn't match the customer number on my paperwork (which also happened to be my phone number). I crossed out the customer number she had written down and she told me that I needed to ignore that and that isn't wasn't my cell number even though I could clearly read that my cell phone was the customer number on the other paperwork. She made it very apparent that she was ready for me to leave. I wasn't being rude at all only questioning her actions Overall, this was an awful experience. I will be returning this furniture and taking my business to a furniture place that isn't so shady. I don't care if I have to pay more for the furniture-its the principal of not treating your customers this way.
I didn’t like the extra delivery when the table being delivered August 4. I brought the table 10 min apart that’s not good
The salesperson that helped me was very nice and helpful, she also applied discount to my purchase and I appreciate her for all the help
My Salesperson was Amazing! Can't remember her name( Tiffany) I think was her name. She showed me several recliners and was very helpful! Thank you Ashley Outlet! Recliner will be delivered on Friday!
Shay was great! Very helpful, and a I loved the pieces she helped me select for my home!
I was very pleased with my sales man. I was trying to be difficult at the start but he was able to remain professional and assist me with wanting to take home my bed the same night. I didn't want to wait for warehouse or delivery. He checked inventory and sold me on the best mattress I have slept on for months. I also appreciated the fact I was helping a young African American male succeed in his career. I highly suggest shopping here over other stores that don't employ our own people.
The greeter was wonderful. Walked me through the different options and pointed out the discounts.
Didn't actually go to the store. I was impressed with the website and the pricing. Employees were very helpful over the phone.
Let me start with Jadae, the Salesperson, who was Second to None. She was extremely helpful, patient, courteous, and respectful. Jeremy, the manager, was equally as helpful. The price was well within my budget.
My sales persons was very helpful. I would Definitely recommend my friends to come here.
Shay was very knowledgeable and hospitable. Seh helped us find the exactly what we wanted.
The store neat and clean. Great customer service from LaLa. She helped us look for our counter stools, dresser and price matched our sofa sectional. Would definitely recommend going to the outlet. Thank you again LaLa for your great customer service.
Great experience, customer service was awesome.
Wonderful selection at the store, great prices. Keyche was wonderful and amazing helping us pick out our new couch and purchasing it. We set it up for pick up in the next couple days and went perfectly!
Che' and Jadae were great! Highly recommend working with these young ladies!
Positive experience turned negative upon expected delivery. Demarcus was my sales associate. He’s extremely professional and helpful with selecting a dining room set. However, upon time of delivery (6/15/2023) I was informed the table I ordered was discontinued but the remaining products (barstools, bench, & dining server) were available. I asked for the order to be canceled and refunded ( I paid $1796 via debit card). Notably, Demarcus made efforts to resolve the issue by offering onsite pickup for the table since it’s available at their storefront vs the warehouse OR I could pay a 3rd party vendor $300 for delivery & assembly (I originally paid $199 to Ashley for this service as I don’t live in the area). He also attempted to discount my purchase for the inconvenience, but advised he had to wait for management’s approval. However, by the time he was able to get the price lowered (6/17/2023), I no longer wanted the product due to my experience with a female associate earlier that day. She was condescending and combative as if I was the reason my order was altered. For this reason, I requested a full refund for a second time. Fast forward to today, 6/22/2023, I called to confirm the refund process and was advised a case was JUST submitted for my refund due to my “refusal” of the order. However, I was provided a case number for the cancellation/refund on 6/15/2023 when I first requested a refund. I will NEVER return back to this location or do business with Ashley. The main customer service line was also unhelpful due to my purchase being made in-store. I’m still awaiting my full refund of $1796 and I’m prepared to seek further action if I don’t receive it within 7-10 business days.
The salesperson was so polite and heplful...thank you
DeMarcus was honest and knew exactly what we needed!
The sale associate was great, however I don't like the fact that it is going to take nearly 3 weeks to receive my order. Based on that only, you will get 3 stars.
Pretty well stocked showroom. Good deals on close out furniture.
Service was outstanding!
The sales rep was very patient as I was very indecisive.
My daughter and I were shopping for a recliner. The salesperson was very courteous and knowledgeable.
-5 stars! I would not give any stars to this location! Sales associates did not have any customer service presence or excitement to sell/close a deal! This was my second time going to this location and my last. There are a few good sales associates at this location. Unfortunately, he was not there due to it being his day off.
Found the perfect sofa for my space. Great furniture selection!
Great customer service and very patient with their customers. If you guys are ever in the store request for Khdajaha.
LaQuinekia helped me. She was exceptional. She was patient, courteous and knowledgeable. I would definitely shop here again!
I have money and cant buy something off the floor you have 4 exact copies of
Today, my daughter and I came in to get a mattress & rail. Mrs. Angela, Mr. DeMarcus and Mrs. Keisha were very helpful with our purchase. Every time I come here Angela and Keisha are always in good spirits, helpful and very funny. This is the only Ashley's that I purchase from. Thank you guys.
Today my mom and I came to get a mattress & Ms. Angela & Mr.Demarcus and ms.Keisha were very helpful & I purchased my first big item. Thank you very much
Demarcus was an awesome person. He helped me find the right bedroom set and living room set. I also got a few clearance items that brought the look together! Thanks so much for your help
Rashawna was amazing she was very attentive to my needs..the service was awesome and she even gave me a $20 gift card!! Great clearance items
The management is great. Quick to handle customer issues
Overall the service was awesome from the sales team and one of the warehouse worker. Now the other warehouse worker was HORRIBLE. You shouldn't work at a place where you have to deal with customers if you going to be RUDE!!! That's why you got the 2 stars because of the RUDE warehouse worker.
The sale personal I worked was friendly and helpful...His name was Ammir and Shay..
Great customer services and smooth transaction.
Upon entering we were greeted by Sales Rep Ameer. He helped us choose our options for a living room sofa and was very knowledgeable about all the products. He walked us through all of the information we needed to know from beginning to end. Thank you so much Ameer! We would definitely refer people to this location! Attentive, knowledgeable, and solution-based customer service!
This store and service is very unprofessional. The staff or whoever handles the accounts do not know how to communicate at all. It's been two months and we still haven't received our furniture. I don"t even want to address what the handler said that is supposed to deliver our furniture. I feel like it would have been better going somewhere else.
Lala was my salesperson and she was very knowledgeable and professional.
Lexi was AMAZING. Very patient, great customer service skills. If she couldn't answer a question on the spot, she found the answer quickly. You have a jewel in her!
Very helpful and courteous salesperson
The customer service was phenomenal.
Great experience with the store
The employee was very helpful and good,
Great customer service
The experience was good. The guy who attended to me was friendly and helpful.
Inexperience sales persons. Charges for premium delivery with set up, this was not done. More than 20 minutes with offshore customer service on the phone. Finally got connected to the local store about 1230. No manager available. Rep states she has 2 callers ahead of me and that she would call me back. Well it is now 1630 and I had to call their offshore customer service again. This is sloppy customer service provided to someone who just moved here, and is trying to furnish a house, so far, I’ve bought three sets of items from them, and this will be the last.
The purchasing process was easy. The sales rep was very knowledgeable and courteous. I will definitely shop there again.
Patrick was awesome he made Dr my shopping experience wonderful. I told him what I was looking for and he found what I wanted. Tina made my checkout smooth and easy. I will be back
Friendly and helpful staff. LaLa and Gabriela made purchase a smooth and positive experience. Will buy from here again.
Great customer service
Kalil was great to work with!
Representative that worked with me gets 5 Stars & more, very, very helpful, courteous, etc I would recommend your store to others, thank you (2/19/23)
Not well.
Great Customer Service by Ameer and co-workers they were very knowledgeable of the products and made me feel at home.
Was there to check out the adjustable bed and sectional. Was impressed and was awarded a gift card just for trying out the bed we were gonna purchase and the young lady was very helpful
Store was organized and beautiful. I would like to see prices on more of the items that was not available. Initially I had to find help to get answers to what the prices were in. That’s difficult when there’s not a lot of help in the store a lot of the items on the shelves were dusty and dirty, but I guess that’s how outlet items look? the pillowcases and pillow shams, stuffed in used plastic bags with prices jammed below them illegibly written unwrapped looking very disheveled . Yet they were charging $100 for them which to me was totally unacceptable. Overall the store looked great. outdoor items looked cheap. I know you have better items. Again this is the outlet though. Thanks for listening.
Jackson was awesome! He explained everything. He was knowledgeable and fun to work with!
Excellent visit. Able to find exactly what I needed at a great price.
They don't have any good discounts to be an outlet store. Also the employees sell items under false pretenses. I was promised by several employees that I would receive my very expensive bedroom set by a certain date then the day before it was supposed to arrive they called and said it would be another week and were unapologetic about it. When the furniture finally came the order was incorrect and the bed was not put together with screws and my husband fell through. What a nightmare!! I will NEVER shop here again. **Update** Don't be fooled by the seeming concern posted by "the owner". I emailed them and they never even bothered to send me a reply back! Such poor customer care.
Patrick was a really great help
I had a great experience and the customer service was excellent. They also have some great deals on furniture.
5 Star ⭐️ experience from Tim. Even though I looked like a bum lol he greeted, acknowledged and took care of me. I spent a lot of money😊
WARNING!! Purchased furniture from this store/ Morrow location Dec 8 2021. The sales rep told me about a warranty company that Ashley use.( Protect All)I payed for a 5 year warranty. Called warranty company to clean my furniture in January 4 2023. Never had a claim before. Occasionally lightly wiped down my furniture. Never allowed stains to just sit in or on my furniture. Did not get my furniture cleaned. This warranty company Protect All,told me I had accumulated stains which I informed them that these stains happened around Christmas time 2022. Very minor stains. Called them in less than 30 day of stains taking place. 11 days after. Protect All warranty company is a rip off. Scam artist liars thieves. The same for Ashley for continuing to use this company with such bad treatment of customers. This is by far the worst company that I have come in contact with. Shame on Ashley for keeping this company and shame on Protect All.BEWARE of these scam artist. DO NOT PURCHASE FROM THIS COMPANY!!! They deserve no stars!!!!
Lot of furniture
Just don't allow them to deliver, My stuff was in very bad condition. Now I have to wait til a later date for them to pick it up. Trying to upload photos.
My shopping experience was wonderful and quick. I will be shopping there again.
I work with assocuate LaLa and she was amazing. Very attentive and patient.
Angie and Imani and Tina and Sheena will all be judged on judgement day for their lies and deceit. These people send unprofessionals to your home and furniture with chemical smells and don’t won’t to replace it. God isn’t pleased. He knows what they are doing. Vengeance is the Lords.
Nice selection and prices. Lala was so helpful and not pushy. Clean organized store. Great deals and they offer warranty on the furniture.
Great service!
I had the best experience with Khalil. He assisted me with everything I needed and Khalil made sure that I was satisfied. If you are in this location please don’t hesitate to ask for Khalil you want be disappointed.
Great customer service
Was supposed to get delivery of furniture today 29 November after numerous notifications of delivery. After the delivery window had come and gone I called the Ashley number and got an overseas call center that notified me that my delivery date had been changed to 8 December without reason. If I hadn't called I never would have been notified of the change. The overseas phone connection at the call center was terrible. The whole experience was terrible.
Great customer service. 👌
Terrible
Took too long to check out. Way too cumbersome. Sales person was a 5 star.
Very professional, courteous, helpful and respectful
Associate Toya at Ashley's in Morrow, Ga was very helpful and patient as I searched for my kitchen table. I really appreciate how courteous the staff and the timeliness of their response to all customers! Kudos
Zee was very helpful and provided excellent customer service. Very knowledgeable about the furniture and pieces
Nothing to exciting but I will be back just in case I find anything else oh yes I did find something
Currently under renovation. Nice selection of outlet items.
Rude customer service was very rude! They pick and choose who the discount! Never again
Antwan was excellent! He greeted me as soon as I walked in the door, he assisted me with measuring my table and he continued to check back with me. He was very personable, polite and made my overall experience a great one! Also, the guys that loaded my table were great too!
I recently purchased a new home and decided to stop in and inquire about financing options. I was intoduced to salesman, Maurice who was on his cell phone at the time of my enterance. We proceeded to speak about the purpose of my arrival, advising I was interested in a online only furniture purchases and wanted to understand how financing worked for online purchases. Maurice continued to tell me to “apply online” I guess since me purchasing online would not put any $$$ into his pocket. He made the experience very unpleasant for me, continuing to tell me to go online despite the location allowing me to apply within that wrote. Later that day, I drove to Lithonia store and had a pleasurable experience. Won’t go back to Morrow location because of my experience with Maurice. Maurice, thank you?
Slow delivery for driver. Have no concern for your time. No forklift and took 4 hours to unload 7 pallets. Dock plate broke. Dirty place.
I was in the store yesterday and they had a sales. They were fast and friendly.
Had my order today , the guys unpacked my mable table outside instead of inside . I asked them if they needed help flipping the table they said no . They damage the mable and broken the leg with their installation. They back out the driveway and messed up my neighbor yard as well 😒
Placed my order by phone. An excellent salesman, Tim Carter, took my order for the desired love seat. He was professional and efficient. This was a quick and easy purchase. We’ll definitely use Ashley as our first choice for future furniture purchases.
I really wanted to post a good review so let’s start there. Good: customer service was pretty good sales guy was knowledgeable and professional. Angie the manager met me half way with a price match guarantee. That was impressive. Ugly: when it comes to delivery that hasn’t happened yet. We were given a date during purchase and that date was pushed back. Major inconvenience. We had two different orders so when my partner called to verify his which was initially August 18th it was changed Sept 4. Wow no bed for two weeks. No phone call or nothing. Probably never going back to this location.
Tim was an amazing professional sales person, and Mgmt Angie is very good at her position. I had an amazing shopping experience today
They're remodeling and they accessories galore on sale. So if you're remodeling, stop by to check them out.
😀"My daughter and I was out and about a couple weeks ago , doing a little shopping 🛒🛍️ in Jonesboro ga." We decided 🧒🧒 🚏 to stop in this Ashley furniture store on Mount Zion just to look 👀 around to 🙈 what's deals and seals 🦭 🦭 they had going on." They have some beautiful 😍 furniture, they even have show rooms to show you how to decorate your home."I found a nice glass coffee ☕ 👍 on sale for $125.00 and two lamps for my 🛏️ bedroom"$47.00 a piece !"Nice!👍🙂"They have Nice sales going on.this month!" Beautiful items on sale."So when ever your in the area where one of their stores are located, check ✅ them out." Never know what you may fine at one of their blow out sales!" We 😃😊 sure did!" Will check ✅ them out soon again!"That's all for 👍 right now!"God bless you All and have a wonderful and bless day today!🤓😎
Absolutely horrible, the sales people don’t pay attention to the customer, our order was screwed up where we had to visit the store 3 times for many wasted hours in order to get our order corrected, and the guys who work in the back was extra flirty with my fiancée when I walked away from her instead of paying attention to our order, very unprofessional. The only highlight was that they had a big sale due to the store being renovated. You have to ask yourself is it worth all of the issues?
Horrible customer service!! Worst Ashley in Georgia
Purchasers beware. They will sell damaged and structurally unsound furniture with a smile on their face.
My parents went in today to look at beds and not one employee acknowledge them. Very poor customer service they walked all around the store and Noone would help them. If I could give them a zero I would.
Delivery date extended and no date was concrete for all items. Chest out of stock! Then another item! Then discontinued. I visited the store checking on status several times, before finally being told that the set was discontinued. The store display was never offered to me as a resolution. Could have offered me the floor display many times. Would have purchased had I known. Floor display was sold to a new customer the same day. SMH
They just don't care
I was extremely disappointed. We spent almost $10,000 in these stores..they promised a delivery date on one day then changed it without even asking us. We have to wait 20 days for or items to be delivered. This is unacceptable for any business. I would not shop there again.
Nice staff, items seen to be good quality. Always check the website.
Furniture is over priced and made so low to the floor I can just use it as a foot stool
Morrow store
I purchased a stool with 3 confirmation calls referencing my deliving date and window time. On the day of the delivery I didnt receive my stool nor did they call me to inform me of my delivery cancellation. A rep called the store and they couldn't explain to her why I didnt get an phone call about the delivery being canceled. I am getting a refund and shopping with wayfair from now on. After 12 yrs..I'm done.
(Translated by Google) We bought a piece of furniture on this site. The delivery people left it at the door and left. The piece of furniture was broken and we received the worst attention from the store. They do not solve it. They do not return money. The worst store I have visited. We bought a piece of furniture on this site. The delivery people left it at the door and left. The piece of furniture was broken and we received the worst attention from the store. They do not solve it. They do not return money. The worst store I have visited. (Original) We bought a piece of furniture on this site. The delivery people left it at the door and left. The piece of furniture was broken and we received the worst attention from the store. They do not solve it. They do not return money. The worst store I have visited. compramos un mueble en este sitio los de la entrega lo dejaron en la puerta y se marcharon.el mueble venia roto y hemos recibido la peor atención por parte de la tienda no resuelven no devuelven dinero la peor tienda que he visitado
Kerri was Very knowledgeable, attentive, and helpful. She made sure that everything from start to finish, was on point. I truly, appreciate her service.. I give her 5Stars ⭐️ ⭐️ ⭐️⭐️⭐️. Thanks very much, u ROCK 🤙
Corey did a wonderful job with his customer service skills but please mark prices in the clearance area for speedy service.
I purchased a living room suit in January I was informed that I would have it at the beginning of February to mid February. (that was the lie that was told to get me to purchase ) however I have contacted them several times so I’m sure I have the dates and times correct for delivery to ensure someone’s home. The dates have changed multiple times and although I expect A delay I did not expect for their associates to make updates. As of today I’m being told April 17 I have also purchased a bedroom set from a different company (American signature furniture ) Within the last two months And I’m sure they’re going through the same struggles however they only ran a week behind the original date and I was informed every step of the way. You are Unable to reach anyone over the phone just through the chat box. There are too many other furniture stores try your luck with them versus getting your money tied up with Ashley furniture. Very disappointed
Our experience at this location was very pleasant and it was easy to place our order in store. The sales representative and store manager were lovely. I’m giving four stars because the delivery team delivered the wrong piece and it has taken over two weeks to rectify. However, Jeremy was able to correct this issue without needing to pass it off to another team. Getting ahold of customer service outside of the store is impossible unless you use the text feature. Thank you Jeremy for all your help!
I will NEVER purchase again. Ashley’s Furniture used to be a good company , but they are HORRIBLE. STAY AWAY . I purchased my furniture in September 2021, it is now March and I still do not have all my furniture; I was initially told my items would be deliver in January. They’re delivery team is TERRIBLE! They damaged my brand new hardwood floors. Our dining room table delivery came damaged! They had to reschedule delivery. My foot board panel came damaged on my Master bedroom set. And my bar stool delivery was missing a bar stool. The delivery team that delivered my bar stools stated that they delivered 3 barstools, but only two were received . And now, they have to open up a “case” regarding the confusion, and they do not know when they will get my final bar stool out to me. The damaged foot board panel will not be delivered until 04/10/22 and today is 03/05/22!!! I feel like Ashley’s does not put their customers first, nor do they value customer loyalty . I am HIGHLY DISSATISFIED
Great sales team!
My experience at Ashley in Morrow was a great one. My sales person was very professional and and helpful with helping me make my decision on the purchases. She showed me how to operate the recliners. I will recommend this store to my family and friends.
Very long wait time for furniture
My husband and I recently went to look at headboards for our new apartment and honestly with previous experience walked in a little discouraged because we’ve never shopped at a large furniture store before. With that being said we were afraid of the total cost. We originally thought we could only afford a mattress from a cheap warehouse and a metal frame/platform. To our surprise we walk in and receive AMAZING HELP/CUSTOMER SERVICE from Derrick! From the start he got all the answers he needed and showed us our options and got to work! Still hesitant about the prices we saw he told us he got us and HE SURE DID! We spent not a penny over budget was able to receive an amazing headboard with light fixtures even a mattress and box springs KING SIZE! DELIVERY AND ASSEMBLE! We can’t thank him enough and we’re very happy with our outcome. If you happen to go to Ashley’s make sure to ask for Derrick!
Kerri is fantastic. Such an excellent amazing person. Helped my partner and I get exactly what we needed and explained the process thoroughly. When I add anything to our home she's the only person I will have help me!
Love the store 🏪
Judge mental sales associates..
The store was in nice condition and the staff was super friendly. But the store electronic equipment needs updating. They have two computer systems customers may use to search for merchandise. One was not working properly and the 2nd device needed a system update or upgrade. Checking out was weird, I was told not to use my card chip system to pay for furniture. Something to do with not being able to be refunded if I changed my mind about the purchase.( Totally strange) My personal preference, organize store in sections. Bedroom, living room, family room etc... much better than walking from one side of the store to the other to look at different pieces.
We've been shopping for living room furniture for awhile, close to 2 months. Stopping by Ashley furniture store for the second or third time and keeping our eye on the same furniture for the most part. We finally decided to purchase the living room furniture we've been shopping for and the sales person at the Morrow store was very pleasant and friendly. The pricing was good too. We are pleased with the quality of service we received from Ashley furniture store!
Yolanda H. did and outstanding job!!!!! I will Definitely refer your location here off of Mount Zion Road in Jonesboro to all of my friends and relatives. Thank you so much Yolanda you’re the best!!!!
Nice Furniture...inattentive staff
Purchase furniture
Tim was great! He is a salesman with a good eye and taste for what works for you, which complimented my experience. Pleased with my purchase, hopes it ship early next month!
I came to purchase love sofa. I end up buying a chandelier for my living room, and a bed set. The seller took is time to answer all my questions and concern. He was kind and patient with me.
Had a great experience with Antwon. Made sure to give the best deals and had a seamless delivery.
Knew what I wanted. He did a good job showing the products. No pressure to buy other items I didn’t want
A hot mess.
The store manager, ANGELA MORGAN, was HORRIBLE. Please do not visit this store. There is honestly no reason to even purchase anything from Ashley HomeStore because they don't even have anything in stock! The store manager pushes people to do different financing, lies about in stock items, is not helpful, rude, unprofessional, and they are just trying to get you for your money. Angela (the WORST customer service/manager I have EVER worked with) refused to help me with my order delivery, continued to talk over me (even when I asked her not to...she said she didn't care and would continue to talk over me), and refused to help me with my order. She said since I didn't pay them (I used the financing company they forced me to use), that she WOULD NOT help me! I am furious. Not to mention they told me my bed would be delivered and it has YET to make it. I repeat, ANGELA MORGAN (WORST STORE MANAGER EVERRRR) SHOULD BE FIRED AND REPRIMANDED FOR HOW SHE TREATS HER PAYINGGGG CUSTOMERS!
Tim did an excellent job on servicing us awith all of our needs during our purchase.
I love this under rated furniture store. They have items that are different and classier than most furniture stores.
Patrick, was very professional with the purchase of my Dining Room Set. 5 star rating, Happy Holiday, Satisfied Customer
Quentin was excellent to work with. He gave suggestions for an ottoman they did not have in stock. He did what was best for the customer and the company!
Went there to see if a platform base I liked was still there, ordered it Nick helped me out so I didn’t leave empty handed
The store was neat and clean and the staff was nice and knowledgeable!!
Great Service Janay and Ron were amazing getting my furniture choices setup and delivery times perfect. Best Customer service I've had in a long time. Big-time Kudos to Janay and Ron
I've shopped here before and have been very pleased with the furniture and service. Today I bought a bed and the sales associate Ron saved me a lot of $. He looked the bed I bought up online abs saved me almost half priced. I was beyond impressed and satisfied that was great customer service.
I bought a bed set from Ashley furniture for my new condo, Quentin the sales person did a excellent job working with us. If you need any nice furniture go see him
Patrick the salesman was wonderful. My husband and I had gone to several furniture stores that day once we walked in and Patrick greeted us I knew we were at the right furniture store. Patrick was patient and very knowledgeable about the what was in stock because we needed the furniture before November 1. Patrick did an amazing job of the furniture that was in stock and ready for pickup this month. So if you’re in the area please ask for Patrick you won’t be disappointed!! That’s Patrick for taking good care of myself and my husband!! Remember Patrick is a wonderful salesman!!
0 stars if that was an option. Sent a broken desk. Delivery people put 2 pieces together and then left it there. Said Ashley would be in contact because the parts were broken and it needed to be replaced. Fast forward 5 months later. I cannot seem to get the furniture returned, replaced or get a refund. Thanks for holding onto my money and scheduling delivery days for me to stay home and wait all day and then for you to not show up and tell me after I have to reach out yet again and figure this out on my own. A bit of advice Ashley's..you need to check on the quality of your items every single time instead of only for customers who've already receive defective products. At that point its already too late.
The store and customer service have a disconnect, instead of them helping a customer I heard how every department told me the wrong thing. I finally after all my calls a being shifted around got my problem solved. Ashley lost a customer because 5months after my purchase I’m just getting my items back that was damaged by them the WOST service on both ends I have ever had.
My order did not arrive when I was told, I did an online chat and was given another date of a month out. When I got to the store I was told my purchase was on back order until January 2022. The staff at the store was very nice and I know there was nothing they could really do. I decided to cancel the order because the delivery date continued to change and I was never contacted.
Terrible experience very dissatisfied with the poor quality of the furniture the lies and lack of communication from the employees. DO NOT BUY FROM AF. Once you pay it’s a done deal you won’t hear from them for months and will have to fight for your money and won’t see your furniture in the time they say it will be deliver!!
Great experience with my sales person, she agreed me at the door I knew exactly what I wanted she had me in and out in know time. Thank you
Staff was friendly and assist me with what I needed to get. The sales person walk me through the item I wanted to buy and explain the difference in what I wanted and other like items that the store had to offer. They did a good job.
I love the customer service I received from my salesman Quentin. He was very knowledgeable and made me feel valuable. The store is so huge and has such an awesome supply!! I look forward to going back again.
Patrick did a great job and was very patient
The sales and his manager were very helpful, and I got exactly what I came there for. The cashier has a really nice personality
Awesome service and the people made sure I was taken care of and no issues came up with what I ordered. Definitely would recommend!!
BEAUTIFUL STORE!!!!!!!
Hello My Me is Yolanda Hull and I am a Trusted advisor at Ashley Furniture in Morrow Ga. I simply love what I do and I enjoy helping my guest find the perfect pieces to complete there vision. When you come in Ask for me I would be more than happy to o assist you in your perfect purchase from a store that manufacturer and make there own parts and one thing I can say about Ashley furniture is that they strive to make durable and impeccable furniture. So stop by and ask For Yolanda At the door ...⭐
I've had a good experience with Ashley, love the furniture. The sales people are great. Customer service is wonderfu
The staff was very knowledgeable and the customer service team along the manager Keisha was very helpful!
The customer service is excellent
Awesome Staff
Great service and great selection!
If I could go lower I would. Extremely poor customer service. Extremely mediocre quality. I picked up the a king sized bed frame along with about $7,000 in furniture. On the first night the three wood beams across the bottom of the bed frame caved in. Simple fix, just replace the part right? Well I called Ashley numerous times throughout the week. One day I called ten times to which I received no answer. So after sleeping on the couch all week Saturday comes around and I proceed to go to the store just for them to say, there is a no return policy. They can’t even replace the beams…Extremely poor customer service and piss poor quality. Do better Ashley
Absolutely terrible service. Poor and misleading business practices. They will take your money and three months later tell you your item is discontinued. Rob you of the interest that would have accrued in your own bank account. Theft by deception with no remorse.
Kerry was great! She was very patient and informative. Thank you for the great professionalism!
The entire staff was so helpful and nice.
Purchase made on 5/31/21. Furniture arrived damaged on 06/20/21 (2nd attempt). Called 1-800 number and advised I wanted to cancel and receive a refund on 06/21/21. After many hours on the ph I was provided a case number. Today is 04-August and Ashley Furniture of Morrow, GA has not refunded our money. Each time I call it’s going to be another 5 -6 days. Corporate is saying the store is the reason, the store manager is advising it’s the Accounting office and they have lots of refunds to issue and are behind. So Ashley Furniture is holding client money in an interest bearing account fo months or indefinitely and not rapidly processing refunds? Is this one for consumer affairs. Where is my refund which has been authorized since 21-June? Total refund included tax and delivery. This company is not reputable and my kitchen is still bare as they have not refunded our money. Don’t buy from Ashley
I purchased 2 pieces of furniture and got them at a Great price.
ASHLEY FURNITURE IS NOT A GOOD PLACE TO BUY FURNITURE BECAUSE OF THE BAD SERVICE THAT THIS COMPANY PROVIDES CURRENTLY.EXAMPLES ARE LATE DELIVERIES,DAMAGED FURNITURE,DAMAGED WALLS,DAMAGED DOORS & INCOMPLETE DELIVERIES.ASHLEY'S RESOLUTIONS TO MY PROBLEMS IS VERY SLOW.ASHLEY FURNITURE IS HIRING CONTRACTORS THAT DONT CARE ABOUT THEIR BUSINESS.OH I ALMOST FORGOT INCOMPLETE DELIVERIES!
Ghetto Ashley furniture. I spent almost a lot money to bought furniture and it’s been more 3 months and no delivery. I am going to file lawsuit to get refund money. They will give good service once you walk in and once you paid and schedule delivery then here you go. I faced a lot problems and stressed out. Long story short Please go any other place or any other Ashley furniture but not this one.
This place was a huge problem from day one. Purchasing Alone took 4 hours. I requested to do self pick up, they said no. ( they where only trying to get the delivery fee). Delivery date came and the they had to reschedule. Next delivery date came and I was suppose to get my stuff between 9am and 1pm, again they rescheduled for the same day but between 2pm and 6:15pm. 5pm got here I get w call saying they would not deliver my stuff until the next day because they forgot to put my stuff on the truck. After all day of calling, I’ll call u back and no call backs, I received the furniture. The furniture was damaged, scuffs, strings coming off the stitching and greasy finger prints in the fabric from when the delivery people brought in the house with no plastic and greasy gloves. I have been waiting for 2 days for a call for replacement no call. I call them and I’m getting the run around. These people want to give me a delivery date but no actual time. I work. I have already took extra days off for a delivery that did not come when scheduled and they expecting to do this again. At a lost of $220 a day I will be paying double the price for this furniture. I’m so done!!! NEVER AGAIN. If I could have gave no stars I would have
This location did not measure up to the one at Stonecrest. Given lots of misinformation. Even though I have an Ashley Furniture Credit card with a current ZERO balance, I was vetted like I was being hired by the FBI. All of my info was on record & I showed them my Driver's license, they still wanted my SS# & another Credit card for ID. I was not happy about that. They never even used my Credit card because they pulled up everything from their computer system. I have A1 credit & paid the last furniture balance off in 3 months; 12 months early. The delivery timetable was ridiculous. We decided to go pick up the mattress instead of waiting 14 days for delivery. Inexcusable! I will shop at Stonecrest should I need to purchase again. Selina D., Decatur, Ga.
from the time I walked in, the service was stellar! They asked if I needed help. When I said I was just looking, they let me look and find them if I needed them. When I found what I was looking for, the sales lady was kind and very open and about business yet friendly.
You have to understand what professionalism is! The majority of all the people here are not professional. Derek is someone who is definitely professional. Yolonda is also respectable but the rest of the employees that are hired for verification in the back, need a bit more training in multiple areas. Secondly, you should never blame the customer when it’s your job to speak with the financing company for verification if there are any issues. The direct line to the financial company is something that is clearly available to you all. There is no need for the rude attitudes by the employees. Terrible experience.
Excellent customer service
If I could give no star I would. I went into Ashley to get a bedroom set for my son. The actual purchasing process was ok. They were back ordered on a lot of items so he couldn’t get a full bedroom set. I received a notification saying my items would be delivered May 30/31, which is what the store told me. On the 31 it was an hour pass my delivery window so I called and was told oh no your order is June 2nd. I was going to return the items but it would take 6 weeks for a refund. On June 2nd they brought and assembled my items but did not take the old mattress away ( they told me in the store that I had to pay for it to be removed). The delivery driver lied to my mother telling her that they had no mattress bags and would have someone out in the next couple of days. 4 days later (June 6) I called the 1800 number and the associate apologized and stated that he saw where I paid for the removal and wasn’t sure what was going on. So he put in a help ticket for me and said I would hear something in 48 hours. 4 days later (June 10th) I called back only for them to makes notes on the account as to why they cannot come and get the mattress. They said it was soiled and that they took pictures of the mattress that day and they only take clean mattresses. I stated that they were two days late with the delivery so the mattress was outside waiting for them and if they had come on the right day it would’ve been so dirty. So now they are saying that I did not pay for removal and it would have been a courtesy. 🤯🤯🤯 so now that I want a refund to pay someone to come and get this mattress it was a courtesy and I’m not entitled to any type of compensation. But the store and the associate that made the case for me both informed me that I did pay for this service. Buyer beware … once they get your money they don’t care. This is my first and last experience with them.
This is the worst furniture store ever i bought a bed set was supposed to be deliver in a few days they never called me to tell me the order got pushed back I called multiple times and they kept pushing the order back The worst service ever very disappointed never shopping here again wouldn’t recommend it .
I ordered a living room and bedroom set in March. In May I had not received anything so I cancelled my living room set. Finally got my delivery on June 1st and my chest, drawers and mattress was forgotten. Finally got a reschedule date for the remaining items except the mattress. Someone cancelled the mattress instead of the sofa. I've been fighting to speak someone about getting my mattress back on my account. I've called the store several times, can't ever get the manager or the sales person because I'm told I have to speak with her. She's the only one that can do it. I'm so over this!! I will never shop at this store AGAIN!!
Tonya was very nice and helpful in choosing a mattress!
It depends entirely. If you plan on purchasing solely online with no assistance from customer service, go ahead. But you better hope you don’t run into a problem. There was a piece I saw online that wasn’t going to be available for another 15 weeks (delivery), so I tried to see if it was available in any Ashley store. I was willing to drive far, that’s how bad I wanted the piece. I called over 5 stores, kept getting transferred, kept getting hung up on, referred back to main corporate customer service line, and never actually got through to any individual store to inquire if they sold the piece! No one literally no one could assist me. I tried for over an hour and finally gave up. I was willing to pay and drive to get this piece, but I guess Ashley furniture doesn’t want sales bad enough. Their customer service overall could use major improvement.
My sales guy antwan was very helpful and sweet to us. He made sure everything we needed we got even if it was out of stock.
N/A
I really would like to give a negative star. I ordered my mom a kitchen dining room set for CHRISTMAS. While in the store, no salesperson offered any assistance until I had to get someone’s attention. After placing the order, the furniture was not delivered until mid January and the kitchen chairs were extremely damaged. A technician did not show up until late February and never let us know the next steps to replacing the furniture. I had to constantly call and was told that ANOTHER technician would need to come and survey the chairs for damage. FINALLY, the damaged chairs were replaced on MAY 11th!!! And they still have some damage!!! Now we are waiting for yet another technician to come to repair the damaged chairs. I will never be purchasing anything from this company again and will let all of my friends, family and acquaintances know not to do the same.
Tre was fast efficient and knowledgeable.
My experience was awesome! The sales person and the manager was very nice, helpful, and very attentive! Initially I went to another furniture store which I have an account with but they did not have a good selection and majority of the majority of what they did have would take months to arrive! Ashley Furniture on other hand had great choices and my needs was taken care of immediately! My hats off to the sales person for her great service and being able to take care of my needs. She made me feel very important! Thank you and I shall return and tell my friends all about my experience!
Got about 10 employees in there and not ONE spoke as they were standing alone at a piece of furniture or even walking alone. One walking and talking on her phone. Not even a greeting. I had to flag one of the guys down. Trying to get him a sale ... but needed it delivered to another state conversation got real short quick. I was told I didn't even come here but I still did.
Yolanda was very informative and knowledgeable about the furniture that was purchased. I will definitely come see her again when it’s time to get the King set.
HORRIBLE HORRIBLE HORRIBLE EXPERIENCE!! I know that it’s Covid but we received broken furniture. The delivery contractor that they hired literally dropped our sectional onto the ground. I called and reported it to Ashley’s customer service. They didn’t replace it as any other furniture store would. They wanted to repair it but there’s no way to repair it because the technician discovered the the FRAME IS BROKEN!! We’ve been going back and forth with them for 11 months!!!! The warranty company said that we needed to stay on them but WHY?!?!? Shouldn’t they desire to provide quality to their PAYING CUSTOMERS?????? Rooms To Go immediately replaced our dinette set for a stitching issue within the month we initially received it and WITHOUT HESITATION! ALSO, we purchased an area rug and two throw pillows mid February. We were given a direct ship delivery date for two days later. An entire month goes by, so we decided to travel to the store to check on the update for the sectional and the delivery issue only to find out that allllll three items were on back order. However, no one from Ashley thought to call us about the update!! We immediately requested a refund for the rug and the pillows. We’re never shopping at ASHLEY AGAIN!! BUYERS BEWARE!!!
Nice experience
Great sale and furniture...more useful furniture this year unlike American signature which looks like you walked into a Kardashian home..and the clearance section is waaay better then American signature
Fantastic service
Please don't buy a mattress at this store. I make a mistake and my mattress feels like I'm sleeping on the floor. Sales people are nice.
Marzette was amazing, professional and knowledgeable
Ashley furniture protection is the worst I have encountered in GA state. My furniture protection is with GBS service. It takes over 1 hour to actually talk to a representative then they would send your service to Furniture engineer which I am still waiting to get a call from March 8th 2021 to now April 7th 2021. If customer service means so much then Ashley furniture in sake of their reputation should filter who works with them..It's horrible service...
My sales person was very helpful and caring of my needs.
Great staff, great prices, great stafff lol
I bought some items from this store that was to be delivered form the warehouse. Was told would be delivered 4th Jan ,then customer support said on 23rd jan .recieved text alert it would be delivered on 23rd. I had to call today to find out items are not in stock and would be delivered 14th feb .dont waste your time at this store. I will never buy anything here again
Jamicka Robert’s the store manager is very unprofessional. I will not do business with them again.
I ordered one king bed frame from this store during Labor Day weekend on September 6th, 2020 and it’s been a whirlwind of delays and horrible customer service. The original delivery date was set for around October 19th, but when the date finally came, I received a call saying that they had to delay shipping because they didn’t have all of the parts. Due to COVID, I understood that there were disruptions to the supply chain so we re-scheduled. However, this happened 2 MORE times - a total of 3 delays so far. My last scheduled delivery was November 19th. I had opted for the option where Ashley will assemble the furniture for me. The third party logistics company showed up at my house with the bed frame, then promptly left because they claimed they didn’t have the hardware. They also dinged up my staircase walls from carrying the pieces of furniture up and down my stairs. I called Ashley customer service and they said they needed their system to update with the logistic’s company’s notes in order to proceed with re-scheduling. I was also told that I would be called within 2-3 days about the situation, but never received a call. I just got off the phone with customer service and they had the audacity to tell me that they sent an email about re-scheduling - THERE WAS NO EMAIL. Nothing in my inbox, nothing in spam. I’ve received emails from Ashley before in my regular inbox, so this was a blatant lie to try to make it seem like I didn’t do my due diligence. So after doing Ashley’s customer service job of setting up my own delivery set for December 5th, a full 3 months after I had ordered this piece of furniture, and after having my staircase walls dinged up, I’m still without a bed frame continuing to sleep on my mattress on the floor. Due to Ashley’s stupid return policy, I now have to march myself to the store to cancel this order IN PERSON because “you have to sign papers in person”, but this is probably actually a deterrent scheme to make it harder for you to cancel in hopes that you just keep the order instead. BUYER BEWARE! I’ve bought pieces from Rooms-To-Go, Haverty’s, and Wayfair and have had pleasant experiences with ALL of these furniture stores! I tried working around Ashley’s schedule, but this company will take advantage of your patience. Please be aware that you have options other than dealing with this nightmare of a furniture store.
The worst store in America been talking off and on since the of Oct.6..2020 and today is the 26 of Oct. 2020 and my bed still not fixed as far ad I'm concern my bill is payed in full... Ashley HomeStore it's not worth the headache..Pearl B.
I purchased my dining room set mid July and was told it was on backorder but would be available for delivery within a month. We scheduled the delivery for August. Since initial purchase my delivery date has been changed/pushed back four times with no clear explanation other than it hasn't arrived to the warehouse. Customer service has been horrible because I asked that my issue be expedited due to the continuous delays and still have not received a call/email from anyone in the corporate office. I was never even offered any kind of service recovery such as money off the shipping or delivery cost. When I asked about it was told nothing could be done because the set was on sale at the time of purchase (not clearance). Im at a point where I may just request a full refund and take my business somewhere it is better appreciated. I hope anyone reading this has a better experience than I did.
This company has been a nightmare for me and my husband we purchased a bed room suit from this company in August they delivered and set our bedroom suit up and left after they left I went into start transferring our stuff into our bedroom and discovered that part of my bed frame was busted we are now in October and our bed hasn't been fixed🤬🤬🤬🤬🤬 so I decided I would give the company the benefit of the doubt and try again so we tried again we went to the morrow store and purchased two more pieces of furniture that is suppose to be delivered this month and I recently called to check on the status and found out that bothe piece wouldn't be delivered till November and December then they told me that one piece had been discontinued and some one would be getting in contact with me I have never ever had to deal with something like this it has been a night mare for us so I will not be purchasing anything eles from this company purchase at your on risk !!!!!!!!
Very poor customer service in the actual store in Morrow Georgia. No accountability for indiscrepancies or wrongdoing. The warehouse was a complete professional, pleasant encounter, the gentleman working at the warehouse deserve kudos and to be acknowledged with merit.
I have very bad experience with them they have very rude lady manger 🙁 I went there many times but every tim I was discussed. I don’t want to again in this loc
My sales rep Antwan was great . He listened to our idea selection pieces of furniture. He was patient with us and kind . NOW FOR THE CUSTOMER SERVICE!!! When it comes to calling to confirm the delivery is absolutely HORRIBLE. I received 2 calls to confirm my delivery and when I missed my delivery confirmation , my items was postponed for an additional week . When my items was delivered I was still missing 2 - 3 rooms worth of furniture. All split up and coming different days. At the time of order it wasn’t explained to me that any of my items was on back order however that’s the excuse I’m currently receiving . There needs to be a better system as it relates to Purchasing, Confirming and Delivery of furniture. When any cable company comes to install they will text and call and ask you to select 1 if you’re keeping your appointment or 2 if you need to reschedule. I suggest something like this needs to be in place with this company . I’m very disappointed and will never purchase from Ashley again! To pay for all of my furniture up and not receive what I ordered on the said day is poor customer service and false advertisement. I would advise anyone getting anything from this store , if you can’t pick it up yourself don’t bother waiting on a delivery. Signed Agitated Customer.
The hardware was missing from the bed I brought.
Sales associate was ok, nothing great worth mentioning, but that's the least of my frustration. May 2019, my husband and I purchased a dining room table with chairs and chose threshold delivery. The table and chairs were delivered early morning about 2 weeks later. After opening the boxes and inspecting the furniture, we noticed that 2 of the chairs were damaged, so I contacted the store and they said to call back the next day cause they couldn't help me, and the person who could was not there. I called back the next day and got a technician scheduled to come out about a week and a half later. The technician comes out and says they'll have to ship us replacement parts which should take about 1-2 weeks. 1 week later, nothing.. 2 weeks later, nothing.. 3 weeks later, still nothing.. By the 4th week, I was done being patient, so I decided to call the store and they gave me the corporate number. I called the number and spoke to someone and she said the tech forgot to put in the order to ship the replacements, so she will put it in and the items will be here August 5th. She also told me to call back about 1 week before the delivery date to make sure that it is en route. I did as she said and this person tells me it is en route and to call back on August 5th if we don't get the delivery. August 5th comes, you guessed it, NOTHING. I called corporate and this person I spoke to said she isn't sure why we haven't gotten the delivery yet and has no ETA, because the person who could give her the ETA was not there, and she would give me a call the next day. Next day comes, no call (thought I would be nice and give them and extra day). 2 days out, still no call. So I call them AGAIN and this person tells me the exact same thing as the last person. So next day rolls around and guess what...no call. I called them AGAIN today and this person tells me there is nothing scheduled to be delivered to us....are.you.effing.serious?....She then tells me she is going to speak to her manager and call me back in an hour. 3 hours later, I had to call them myself. This time, the person tells me she is not sure what the last person was looking at, but it does show there is a delivery scheduled (but of course, she does not know the ETA), the shipment was sent out last week . We will see.....this is ridiculous.
I had a very pleasant experience shopping at Ashley Homestore. The salesman was friendly and very professional. The entire customer service staff was fantastic. Thank you
Very good furniture
My representative Patrick had excellent communication skills, patient, and very nice. He took the time to answer all the questions I needed.
Great service
Patrick was awesome today! His customer service was great- he save us 2,000 on our purchase and was so helpful! I love our experience!!
At first it wasn’t pleasant, but overall my salesman Braxton was great! He’s the best ever!
When I walked in a man said that he would be with me shortly, just look around. I did, found what I wanted, and I waited. Waited for 20 minutes on the couch that I found, but he was still busy. Saw 5 sales people standing around joking and laughing - so I went up and asked for some help. One woman helped begrudgingly. I asked about a couch and she claimed it wouldn’t be available until December (I later ordered the couch online and it was delivered in two weeks). She walked off back to the group. I went up, asked again for some help for other options. She said that they work on commission and she didn’t want to take his customer from him. What am I supposed to do? Wait around for him all day when you’re all standing around? I said, I have things to do, I would like to be helped now. She wasn’t very helpful, I felt like I was dragging her from piece to piece. Then she wandered off, so I went to get her for the third time to ask about another couch. She again told me it was unavailable AND THEN she greeted some new customers who walked through the door and completely ditched me. I HAD NEVER FELT SO DISRESPECTED IN MY LIFE! And here I was looking to buy a bed set as well, but I walked right out of that store never to return. You know, I had purchased from Ashley in Wisconsin before I moved and I was treated so well. So I know, this bad experience was just because of the staff at this store. Even still, I purchased Ashley items online, spent over 2k which I’m SO glad she didn’t get commission for. Honestly though, I’m so used to being treated like this in Atlanta. Regardless, I don’t forget about this. I’ll spend my money elsewhere.
Derrick welcomed and offered to assist me when I walked into the store. He was patient and looked up several pieces of furniture, as well as made suggestions, until I found the right piece(s). Derrick has a very calm temperament and I enjoyed working with him. There are several more pieces of furniture I need and will definitely look to Derrick for assistance.
Like their floor display with a wide range of selection. Very pleasant sales lady.
Found the furniture I wanted and loved it ! However after I paid for it... I was told I wouldn’t get it for 4 weeks. 😔 THEN I was notified LESS than 24 hours in advance as to when it would be delivered. Inconveniently it’s scheduled to show up while I’m at work. You would think delivery would be scheduled per customer convenience but no.....it’s scheduled at the convenience of the drivers and the area they are in. So 1. I purchased a product and can’t get when I buy it. 2. Im not notified within a reasonable time for a delivery time 3.I have can’t receive it at a time convenient for me (the customer) but it’s what’s convenient for you. CATERING TO THE CUSTOMER ISNT THEIR STRONG POINT ! Furniture is cute though.
It was an easy and great experience!! I went in one day and bought a clearance item but I didn't pick it up, and I called back to see if I could just buy a brand new item instead and they were willing to work with me. They made it a seamless transaction and Patrick helped me out on both sales. I'm definitely a repeat customer.
The manager when I was there after 5pm today was very pleasant. She had a welcoming spirit and I would type her name but I don't want to misspell. Thank you for such a wonderful experience.
I was in desperate need of a bed for my master bedroom but lacked the funds to get what I wanted. After explaining the situation to my salesman Derrick, he informed me if a lease purchase program that would help not only with the financing but help build my credit as well. I decided to pursue that option and got exactly what I was looking for. It was hassle free and simple. The employees were great and knowledgeable and answered all of my questions. I will definitely utilize them again in the near future. Thank you Ashley!
Worst customer service I have ever experienced anywhere
Horrible experience! Left with a bad taste for all Ashley Furniture! Manager was rude, order was all messed up and caused a HUGE INCONVENIENCE! Definitely unsatisfied.... will NEVER deal with this company again.
My husband and I purchased a bed from the clearance center at this location. 1st off we were only looking for a headboard but ended up purchasing the whole bed. Before leaving the saleswoman informed us after the fact that we would have to pick it up the next day because that part of the store closed at 5pm. It was 5:15. We could have gotten it sooner had someone been interested in helping us. Anyway so my husband went back to pick it up the next day and they didnt give him all the parts. So he went back the day after that only to get the run around and a suggestion that we go to home depot or lowes and get them to cut wood for us. Hubby wasnt having that so eventually they ordered the "missing parts" which would take 3 weeks. Fast forward received what was supposed to be the missing parts to realize during the 2nd attempt to put this bed together PARTS ARE STILL MISSING L! UGH!!!! I will be calling them 1st thing tomorrow morning! This is ridiculous!
I ordered furniture on the 19th I was told it was going to arrive in 7 days I stressed how badly I need this furniture. Two days before it was supposed to arrive they called saying the bed was on back order but I can get everything else on the original delivery date , the next day I was notified everything got pushed back to August first I called four different corporate numbers, the store and chatted online . Everyone was sending me other places and saying they couldn’t help. Today I got a call saying the bed was now on back order until October. Don’t shop here if u can help it . Terrible business and everyone acts like they can’t help you
Great customer service
Their furniture is good quality, but unfortunately they cannot get configurations correct nor do they reach back out to you in order to rectify a situation that was cause by the sales employee. I absolutely WILL NOT purchase from them again. It’s been over a month since I have had this unused furniture in my home still within the plastic and no one wants to give me what I paid out front and out of pocket for. NEVER AGAIN
Great selection and upto date decor thurout store
Ms. Nooks was awesome and patient. Great Customer Service!
So the issue is on 5/25/20 the order was placed at store number 23 in Morrow GA under the store associate name, address, and phone number. (DERRICK GABLE). I was told on 5/25 in the store by Mr. Derrick Gable that everything would be corrected with my correct shipping address and name I provided and wrote down before leaving the location. I called multiple times to make sure the address was updated and It never was. After speaking with someone 3-4 times the delivery date comes which was 6/30 and I called once again and the address was STILL reading as Mr Gables address instead of mine. I was informed that the merchandise was delivered to his home address but upon delivery whomever answered the door started that I didn’t live there. I was in contact with the store location before it was deliver and after they attempted to deliver all on 6/30/2020. I was told that the driver wasn’t going to be able to deliver the merchandise because the correct address was an hour away. I was told since the merchandise was still on the truck I needed to wait 24-48 for it to be redelivered AGAIN providing them with the correct address once again. Once again it wasn’t documented or corrected and an associate stated that he would keep an eye on the order and would contact us immediately after it was unloaded from the truck. Today comes 7/1 and once again the location was contacted for an ETA of the order and the address was still incorrect and reading as the employees address. After being on the phone for an hour I was told by the associate that the bed was no longer available and that we could go to another store closer to our address being as though the Morrow location is an hour away from my home. We arrive at the Morrow location an hour away from my home to not be greeted and to be told to look through clearance beds in the back. Jeremy Johnson( Manager) walked away when we first started to explain what was happening and returned in a unprofessional manner and stated “I thought y’all was going to another location” I then go on to explain the situation and in return I was told to calm down while he thought it was appropriate to laugh and smile directly in my face as I explained my frustration. No apology was given or no solution was offered. He continued to repeat “ YALL WANNA REFUND” as explained to him we wanted to know where was the bed was and no answer was given. In the midst of this KEISHA HAMILTON another manager joined the conversation very aggressively yelling “JUST CANCEL THE ORDER”. Keisha took it upon herself to state that we the customer were dealing with a “REAL ONE” implying a fight and threatened to call the police. My frustration as a consumer is that there was no empathy, no ownership for the mishap done on the employees behalf, and there was no solution or answers offered. I still don’t know where the order is and basically was forced into a refund. This has cause much stress as it has now inconvenience our house warming and 4th July weekend that was to be held at my home. This has put a very nasty taste in my mouth and I don’t plan on shopping here ever again. I’ve never experienced being threatened over an mistake that was not caused by me.
I've been to this place a lot and every time I get the same great service from Antwan!
My experience at this location was great! I was greeted when I walked in by Terry M. he was helpful and gave me space to figure out what I wanted while still attending to my needs. When it was time to check out it was done in 10 mins or less he was friendly, professional , and had great customer service. Definitely will come back to this location!
This has been the most horrific experience. If you can please just go somewhere else especially if you plan on ordering more than one piece of furniture. You will get your furniture in pieces on multiple dates. You will pay for things that are in stock only to be told 2 days before that your items are to be delivered that they are on back order. No one seems to really care especially the in store employees. When the furniture is delivered it comes with the wrong parts and is sent back only to be told the correct pets are on back order 😩. Rude, unorganized, and extremely unprofessional!
The store was very neat.
I have had a rough experience. With my last two purchases. My furniture had been purchased 2 months prior to me closing. I was told my items would be in stock for my delivery. However I had to push out delivery. Until everything finalized. It's extremely hard to get through to customer service. Eventually someone called to confirm delivery. Informing me two months after purchase. I was unable to get all my items on the designated date. I was livid. Somehow the call disconnected and no return call. Couple days later they are calling about the second delivery to confirm. I explained to them I had two different orders and how the rep contacted me. Hung up or got disconnected an never called me back. Now he is telling me two items aren't available and to contact the store. Called store spoke to Dontay Porter. He stated the only way to get resolution for my issues. I had to come in store. I went in I was assisted by Kiesha. She's the only reason I gave any stars. Because after I explained everything I endured. She worked vigorously to somewhat make it better. So that me and my kids didn't have to move in to our new home not having beds that were paid for. In the mist of me speaking with her. Dontay butted in the conversation thinking that I said he said something! Totally out of pocket beings though his demeanor was negative. And he wasn't even helping me. I was furious and spoke on the horrible customer service received thus far. He noticed I was looking at his badge. Then he stated it's Porter. So I continued to write his name down because I wanted corporate to know how unpleasant my last couple experiences have been. Thanks to Kiesha although I'm still not getting my whole order at once. I'm grateful we will at least have beds to sleep in. She went over and beyond and made my day.
The customer service was horrible! I came to spend money but left with NOTHING. Nobody offered any assistance. We got there at 6:53 and people were standing outside. At 6:55 p.m this guy opens the door and lets a few people in but not us... we knocked on the door to speak with someone else and ask what time they closed she said 7..she ended up letting us in! Her customer service was not up to par either so i left.
The customer service was good but when it came time to pick up products I rented a truck only to be told no warehouse was there on Monday. I had to come back on Wednesday and rent the truck again. After not being able to pick up product on Monday, I was given a list of people to hire by the young lady that said she was the manage. This was a horrible experience.
Great Customer Service
You guys get 0 stars from me and my family. HORRIBLE experience , terrible customer service. Very much disappointed. Will not be shopping with your company anymore!
Awesome service! Amazing price! Quality furniture! ✨
It took a month to receiver the delivery of my furniture, it came damaged. I was told someone will call to reschedule a redelivery. It took three days for that call to come. The rep thy called was very rude on the phone after he was informed that it is unreasonable for Ashley furnishes to deliver my furniture in July. I requested to speak with his supervisor which he refused to oblige to. My house is presently without furniture and it's going to be like that for two months due to Ashley furniture. The worst part is the employees o have spokeN to are nonchalant about how horrible their service is. I regret doing business with Ashley furniture.
Horrible! Workers will walk right pass you & not even ask rather you need help or not ... picking up your furniture is the biggest hassle waited for about two hours just to get a sectional!
Staff is pushy and rush you to buy something. They also try to sound like financial experts and have no clue what they are talking about
I shopped on Memorial Day weekend. There was some pretty decent deals during that time. How about several items the thing that got me was the delivery cost I just live between 10 and 15 minutes from the location I shopped in and it cost me $200 for delivering. That didn't sit well with me, especially after all the money that I had just spent. The furniture is good quality furniture they could use a little more variety in color.
Terry M was SUPER helpful. Got exactly what we came looking for and he was patient with our many questions!
The sales rep. Tonya was truly a pleasure, quick and easy to do business with. Great rustic vibes in Ashely guys. African art pairs well with their theme.
The female manager at this morrow store is very very unprofessional, she does not know how to treat a customer at all . Way to go Ashley!!
Great customer service in this store . Nick and Darius were very helpful and I absolutely enjoyed my shopping experience . Thank you again for all for help ! Will be back again soon .
Worst furniture store ever!!! The manger Jermey is rude and unprofessional. Seems like Ashley Furniture doesn’t know how to treat their customers. Macy’s is way better and professional.
Browsing the showroom floor furniture experience wasn't bad, it was the checkout and delivery of my purchase where it went all the way bad! They ask you to go to the back of the store where someone will ask you for your SSN to verify your credit status. I felt very uncomfortable giving out my number and I had my store credit card and ID on me! We were there to buy a living room, dining set and the salesman whom I learned doesn't work there anymore, took an hour checking us out because he didn't know how to split deliveries on the computer. Of course he blamed the computer😂. On top of that he forgot to add our living room table set to the order! So, I guess to make things all better he decided to wave the tax and delivery fee they ask for up front.(he tacked on to the total bill, so if I didnt pay it off in time I would be paying interest on that too). Anyway, the dining room set came on time but the living room set we waited a month for and finally went into the store and cancelled our order. They told me it will be a month before the credit is added back to my card! This place is the worst so I took my money to Rooms To Go.
Very bad customer service....
hello it was a bad service i was waiting almost two hours there for them to attend to me and nobody attended me only there were two people who attended i well nothing bored me i came back i went to buy in hotra store not only did i want to ask the prisoners i was going to buy but nobody He attended me or I do not say or just because they saw me that I am Spanish 😡
Ashley Furniture in Morrow, Georgia has great customer service. In addition, the prices are reasonable and delivery dates are set based on the customers schedule. Ask for Braxton if you decide to shop there. This young man is articulate and knowledgeable concerning the Ashley product inventory.
Everything for the house that you need is right there and staffs are willing to help whatever you neededed. Ps. I love clearance section
I went in the store looking for a sofa. Found a sales person and asked a question and was give bad information. No interest in me as a customer. I was very disappointed with my service.
This store has such an amazing selection. I just happened to walk in just to browse and ended up finding exactly what I was looking for and for an amazing price. We were helped by Braxton and he was super helpful and provided amazing customer service. We will definitely be coming back.
This is where I furnish my home
Ask for antoine he is the best!
The salesperson and manager were very helpful....My complaint is with the warehouse...I paid $279 for delivery the day before delivery the dispatched called and gave me a 3pm-7pm window for delivery. But in the day of promised delivery I first got a call from one of the warehouse manager and she told me that the trundle of my bed was broken and they could deliver that 2 days later at no cost to me...they would bring what they have of the bed and the trundle would he shipped 2 days later...I agreed to that well at 11:30am I get a text message stating that the delivery is 10 min away...then a call saying they were outside my home....remember they told me the day before it would be 3-7 now at 11:30 am they are at my door...I explained to delivery that noone alerted me that my window had changed...they told me oh don't worry just call us when your're home and we will come back..they split the orders onto two truck so it changed everyone's delivery window...that's fine but wouldn't you alert the person that is expecting the delivery of that? So ok I rush home to hurry up and wait...4 hours later they show up with half of my order and the remainder of it is on the other truck... So I lost time at work and still did not get all of my order and my 5 year old is disappointed because everyone in the house got a new bed but him...I will update when receive the other bed. But last night was tough my 5 yr old slept on the floor and cried all night because he wanted his bed.
Athough I love the bed I purchased and the staff was nice, I was disappointed that I found the bed online $100 cheaper in less than a week and I couldn't get a price adjustment. I was told it was because it had been delivered. I lost my trust and don't think I will shop at Ashley again.
Clean inviting good prices good furniture
Laquinekia was very helpful patient and knew the products well. Thank you
Jeremy did an awesome job helping me! My husband and I walked in went straight to clearance and Jeremy came over and showed us so much love! We ended up getting all brand new furniture! I will definitely be back in 2 months to furnish my bedroom. Thanks JEREMY!!!
I love Ashley home store I think I'm in love with them,and this is my second time there
Tonya Brown was an awesome salesperson! She was attentive, knowledgeable, friendly and very helpful! This was my daughter's first furniture purchase for her home.
Always great customer service! Ask for Derrick, he’s always pleasant!
Loved 💕 my experience the Trusted Advisor took excellent care of me ask for Shunita Scott
Customer service was friendly but it took 45 minutes to check out over a $50 chair. This kind of wait is why I prefer to buy online.
I will preface this review by stating my issue is primarily with the finance company that Ashley Furniture has located within the store. I would give them ZERO stars if I could! The Acceptance Now store 6515 is actually a Rent-A-Center and the District Manager John Boutwell has TERRIBLE SERVICE! Their website wouldn't let me pay online which made me late, I called and paid over the phone and was told a month later that I still had a balance that was more than DOUBLE the cost of the furniture. They automatically charged my account, then demanded I pay additional money within TWO DAYS and are now calling me again for the supposed extra amount of taxes due - after I paid the amount I was informed was required to close the account. The District Manager REFUSED to speak with me on the phone after emailing him multiple times and is supposedly on vacation for the next week. I have now contacted the corporate offices and the BBB about this issue. Simply put, the service is terrible, the district manager John Boutwell is unprincipled and unresponsive!
Great staff
Fast,Great, In and out service. Delivery a bit high so it’s best to have your own truck if you don’t have anything complicating to put together.
The furniture is on the high end of the scale, but it is very nice. The sales associates are very friendly and helpful.
My experience today was exceptional. My sales man was Braxton and he was great. With a little help from me were able to locate the product that I wanted and they were able to price match with the online price. I would definitely shop here again. Nice furniture. Delivery service not so great, purchased today, won’t be delivered until March, makes them seem to be way busier than they really are.
They have a great showroom of furniture and decor. We know because we’re they independent delivery services.
Awesome
My sale person was very nice and very excellent
Shunita was amazing . I would recommend her to family and friends
Takes forever to ring you up and bring your item to the back,claims they didn’t hear the doorbell
Very accommodating staff that helped me find something I REALLY wanted.
(Translated by Google) Very beautiful and elegant .... Beautiful all ... (Original) Muy bonito y elegante....Hermoso todo...
Buying living room furniture
This is for the morrow store. Prices were ok service was ok until I had to go around to the back and pick up my item. There is only one door for their delivery and receiving truck and for customers I sat back there for over an hr waiting for them to finish, went up to the door on numerous occasions to ask how long they would be there was laughing and talking going on in the truck no movement whatsoever the guy keeps on saying that they were on the last piece. Why didn’t the sales associate call to the back and check to see what the wait time for a paying CUSTOMER. I had to get a refund after almost 2hrs and no one seemed to care, even after I went inside the delivery driver was in the store on his phone while the manager was laughing and joking without a care in the world... Smh do what you like but whoever is reading this try your best to avoid this ghetto hot mess go up to American signature if you have to.
Its a nice store but the bedroom set i wanted was a 2 month back order.
Delivered a dirty couch. Delivery driver lied to us that somone will come over fix it he took pics and said he'll submit it. 1 week still have not heard anything back
I went I to Ashley's because I have bought furniture there before and referred family and friends. Tonight was an awful experience. I was in the store for 35 minutes and was not acknowledged. I walked yo the desk and asked a question with three salespeople at the desk and received a response or assistance. I was walking out the door before someone finally spoke and at this time I was frustrated and left the store.
This store is so much better than the one in McDonough. Customer service was excellent!
If I could give this store 0 stars I would very unorganized and extremely poor customer service. I would never buy anything else from this store
Customer service & support was excellent. We will go back.
I love this place. Nice Associates and dock staff. Great bargains.
We ordered a loveseat from them payed cash and had to return the chair two times.😝😝
Nice place nice furniture still to pricey for me even clearance the wont negotiate in pricing
Ok
My sales rep Ty was very helpful in assisting me & my husband with purchasing a mattress and bed set. She presented a warm and friendly demeanor and went above and beyond to ensure my satisfaction with my purchase. She answered all my questions and she even called me the day my furniture was delivered to ensure I received everything I needed. Great customer service!
It was ok, I just didn't find what I was looking for. This is still my first choice when furniture shopping. Found ideasbfoe other projects lol
Sales experience was good with Angie! I went in knowing my order so it was simple. However my experience upon delivery and communication with the store after my furniture wasn’t able to be put together! The store reps put me on hold hung up put me on hold again just to tell me there is nothing they could do without notes in the system and to call corporate . I called corporate and the note were there to for her which tells me they didn’t even look they could careless
Top notch selection of furniture. If you want 5 star service Ask for Terry
Great
Overall,had a good experience at this store, customer service was good, bought a mattress in a box.. So let's how this goes. I might buy my living set here,who knows, stay tune..
Beautiful everything!!
There is no good service in customer service, very bad experience since they do not seek feasible solutions for customers, in the pick up
My favorite furniture store
They have very good furniture.
They have quality merchandise. The sales people are not pushy at all and will make your buying experience very easy & fun.
Look in clarence section first
Michelle was a wonderful sales person. Very knowledgeable and patient. Thank you for a wonderful experience will see you soon
Awesome place to shop
No sales person even approached us!!!! We walked the entire store and walked out!!
Friendly service
Beautiful furniture at a great price and the clearance room is big and the prices are great also but cheaper and slightly damaged like a scratch nothing to bad. The only thing in the clearance room not everything comes as a set you can mix and match.
Always good furniture, great prices...
The staff in store was great. But the delivery team and the technicians are awful. I purchased a bed from the last year I've been waiting months to get it repaired. Corporate sent out 2 Technicians who was very rude. This guy told me the reason why my bed frame broke was because I was dirty whining with my husband too hard. What? Then his partner was looking at me like I was a piece of meat. Rude. So, I changed the conversation and asked we're they done. Again, still waiting for My bed to get fixed. So, My Husband decided to purchase a dinning room set I wanted months ago as a surprise. Once I found I found out be He got it from Ashley I went to go get a refund. The Mgr Noveka was great. Talked me out of the return and assured me that all my items will be delivered and put together as a VIP. Today the delivery guys showed up and replaced my bed FINALLY... But they told me that they NEVER received and order to put my new table together as promises by Noveka. So ,I sent the dinning room set back... Im so over Ashley's Furniture
This morrow location is a joke. Walked around looking for someone to assist. Delivery type was not communicated by sales rep. Store manager Keesha does not want to communicate, telling her staff shes busy. Called back 5 minutes later, she left for the day. Instead of resolving the issue, they gave us the number to the cooperate office. Dont go to this location, no customer service!!
We arrived and sales person Iris couldn't be more helpful. Keesha, the manager was as well but boy did it turn when the sale was finalized. The delivery was set to arrive Tuesday, 5-14-19 but when I was contacted to confirm they stated it wasn't coming until 5-16-19. This date was specifically discussed and we were assured, no problem no problem it will be there 5-14-19. After speaking to the store again it was resolved and set to come 5-14-19 after all, we think okay that was easy to take care of but when the drivers arrived Tuesday, 5-14-19, (the drivers were great by the way) the wrong base had been ordered by the store. The numbers were messed up we were told. They said I had to refuse it in order to get it replaced and I wouldn't be getting it the next day either even though their warehouse is right up the road at Camp Creek. I have had to sleep on my couch for 2 nights now and the correct base is suppose to arrive tonight. I called the store and one agent, Sherrone stated to me today we were the 10th stop and the drivers were on the 8th and would be here in an hour. I call back after an hour and now I am told oh we were looking at the wrong one but you are 9th on the stop list and they have just got to the 7th stop. What is wrong with people? Does no one take pride in doing a good job any more? Attention to detail and really caring about the people who buy your products which keeps your store in business and you a job should matter but it seems folks these days don't get it. I am in customer service and I give good service and expect to receive it too. I would never usually complain like this but the store up in Morrow is ridiculous. We will not be going back to this location EVER again or Ashley's period for that matter if this is all they can offer. It is 5:21pm on 5-16-19 and now told they will be there no later than 7pm. We'll see. To be continued. I just hung up with the delivery agent who did stay in touch and got the true deliver time frame. I was told between 1:45pm - 5:45pm today and well its 5:48pm now and just spoke to the new driver Craig who said they are still an hour away. This has just been the worst experience from start to......
McDonough Home Store Beautiful. Great customer service ask for C.J.... 👍
When in found what I was looking for helpful service lady paid waiting for delivery how's that!!!
Prices are high here....
Very good customer service. Salesman was very knowledgeable and helpful. Did not feel pressure at all
In my honest opinion, this Ashley Furniture Store deserves more than a five-star rating. From the various quality product on display to the charming intelligence and customer-centric approach of the retail sales associate, Marquis Robinson, I walked out of the store with so much joy and satisfaction from my purchase. As a result, I am tempted to return soon, a temptation I do not intend to resist because I love SAVINGS — so many options at pocket-friendly prices with credit and payment plans to the rescue. Thank you, Marquis and Ashley Homestore.
Horrible service. There was nobody that greeted us when we came in. Nobody offered to help us as we were walking around browsing. We saw many items we were interested in and still nobody even bothered to cone help. We ended up bringing our business elsewhere.
Went looking for an item, unable to find, staff tried to help. Ton's of parking and some items are cash and carry.
From purchase to set-up, I had a wonderful experience. The movers just left my house and they were great, very professional. My sales lady Jasmine was great. Thanks Ashley's!
My experience today at Ashley furniture was awesome Ms. marquis was very pleasant and patient with me. Ms Marquis offer us water and told us to take our time looking around the store i had so many questions and she was there to answer ALL of them with a smile on her face. I will always come back along with my family to purchase more furniture in the future. GREAT JOB MS. MARQUIS.
Marquis was EXCELLENT. She helped me and gave information to the fullest of her knowledge. Highly recommend and appreciate the customer service. And will definitely be personally asking for her.
Service was great
Attentive floor representatives plus they're knowledgeable of the inventory
Horrible service when loading . Waited 1 hour.
Could not be happier with the service we recieved! Jasmin Salgado is awesome! Thanks so much for helping us!
Thanks to the salesperson (Marquis) i was able to find what i was looking for. She is awesome with great personality. Make my experience as a customer comfortable.
Oh ok Jasmin Salgado...is the best... i love her...she gave me quality service...great,great personality...great sales person...you dont want lose her...i give her 5 stars and more...bottom line she's great
My experience at Ashley Furniture in Morrow, Georgia was absolutely amazing! I came in looking for a dining set for my new home. I was warmly greeted by Sherrie. I told her what I was looking for. She was so accommodating. Even showed me another option, which I ended up liking more and purchasing. Such a rewarding experience! My compliments to Ashley Furniture and my amazing salesperson, Sherrie.
Excellent service! Design Consultant Angie M. gets an A+ rating.
$$$$ Expensive but beautiful.
Working with Mr. Chris was a pleasure. He was very professional and patient with me and my daughter. Most of the time when I come into the store I get no help. Thanks Mr. Chris Nash.
The sale associates and store Mangager was great. Both was very helpful.
Majik was knowledgeable, kind, and thorough in her review of Jasmine's needs. She fully explained necessary details regarding the protection plan and delivery schedule. Thanks much for the experience.
Malik Boyd hands down is the best, very pleasant attitude. Came in as a customer, left with a friend.
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No interest for 60 Months^° - In-Store Only
0% interest for 5 years ^° - In-Store Only
On in-store purchases made with your Ashley Advantage® Synchrony credit card at participating locations. Equal monthly payments required for 60 months. Down payment, plus tax and delivery is required on another payment type for in-store purchases.
^°Not combinable with other offers and discounts. If any down payment is required, the qualifying purchase amount is determined prior to any down payment, taxes or delivery. See a sales associate for details on required down payment. Qualifying purchase amount, less any applicable down payment, must be on one receipt. No minimum purchase required. No interest will be charged and equal monthly payments are required on promo purchase amount until it is paid in full. The payments equal the initial total promo purchase amount divided by the number of months in the promo period, rounded up to the next whole dollar and may be higher than the payments that would be required if this purchase was a non-promo purchase. During the last month(s) of the promo period the required monthly payment may be reduced due to the prior months’ rounding. Any estimated required monthly payments shown (which may exclude taxes and delivery) in connection with this promotional offer should allow you to pay off the promotional purchase amount within the promo period if (1) you make your payments by the due date each month and (2) this is the only balance on your account during the promo period. If you have other balances on your account, this monthly payment will be added to the minimum payment applicable to those balances. Regular account terms apply to non-promo purchases. For New Accounts: Purchase APR is 29.99% as of 1/1/2024. Minimum interest charge is $2. Existing cardholders: See your credit card agreement terms. Subject to credit approval.
