Ashley HomeStore Morrow, GA

My favorite furniture store

They have very good furniture.

Sales associate was ok, nothing great worth mentioning, but that's the least of my frustration. Late may 2019, my husband and I purchased a dining room table with chairs and chose threshold delivery. The table and chairs were delivered early morning about 2 weeks later. After opening the boxes and inspecting the furniture, we noticed that 2 of the chairs were damaged, so I contacted the store and they said to call back the next day cause they couldn't help me, and the person who could was not there. I called back the next day and got a technician scheduled to come out about a week and a half later. The technician comes out and says they'll have to ship us replacement parts which should take about 1-2 weeks. 1 week later, nothing.. 2 weeks later, nothing.. 3 weeks later, still nothing.. By the 4th week, (it was the end of June) I was done being patient, so I decided to call the store and they gave me the corporate number. I called the number and spoke to someone and she said the tech forgot to put in the order to ship the replacements, so she will put it in and the items will be here August 5th. She also told me to call back about 1 week before the delivery date to make sure that it is en route. I did as she said and this person tells me it is en route and to call back on August 5th if we don't get the delivery. August 5th comes, you guessed it, NOTHING. I called corporate and this person I spoke to said she isn't sure why we haven't gotten the delivery yet and has no ETA, because the person who could give her the ETA was not there, and she would give me a call the next day. Next day comes, no call (thought I would be nice and give them and extra day). 2 days out, still no call. So I call them AGAIN and this person tells me the exact same thing as the last person. So next day rolls around and guess what...no call. I called them AGAIN today and this person tells me there is nothing scheduled to be delivered to us....are.you.effing.serious?....She then tells me she is going to speak to her manager and call me back in an hour. 3 hours later, I had to call them myself. This time, the person tells me she is not sure what the last person was looking at, but it does show there is a delivery scheduled (but of course, she does not know the ETA), the shipment was sent out last week . We will see.....this is ridiculous.

They have quality merchandise. The sales people are not pushy at all and will make your buying experience very easy & fun.

Look in clarence section first

Michelle was a wonderful sales person. Very knowledgeable and patient. Thank you for a wonderful experience will see you soon

My name is Jatez Jackson I wanted to Shout out Mrs.Angie Morgan for helping me with with my Queen Donlate and I was able to Purchase it and I wanted to thank her for giving me tips on how to make my room a success so I thank her and the whole Ashely Furniture Team

Awesome place to shop

No sales person even approached us!!!! We walked the entire store and walked out!!

Friendly service

Beautiful furniture at a great price and the clearance room is big and the prices are great also but cheaper and slightly damaged like a scratch nothing to bad. The only thing in the clearance room not everything comes as a set you can mix and match.

Always good furniture, great prices...

The staff in store was great. But the delivery team and the technicians are awful. I purchased a bed from the last year I've been waiting months to get it repaired. Corporate sent out 2 Technicians who was very rude. This guy told me the reason why my bed frame broke was because I was dirty whining with my husband too hard. What? Then his partner was looking at me like I was a piece of meat. Rude. So, I changed the conversation and asked we're they done. Again, still waiting for My bed to get fixed. So, My Husband decided to purchase a dinning room set I wanted months ago as a surprise. Once I found I found out be He got it from Ashley I went to go get a refund. The Mgr Noveka was great. Talked me out of the return and assured me that all my items will be delivered and put together as a VIP. Today the delivery guys showed up and replaced my bed FINALLY... But they told me that they NEVER received and order to put my new table together as promises by Noveka. So ,I sent the dinning room set back... Im so over Ashley's Furniture