Ashley HomeStore Morrow, GA 30260

My sales guy antwan was very helpful and sweet to us. He made sure everything we needed we got even if it was out of stock.

Tre was fast efficient and knowledgeable.

My experience was awesome! The sales person and the manager was very nice, helpful, and very attentive! Initially I went to another furniture store which I have an account with but they did not have a good selection and majority of the majority of what they did have would take months to arrive! Ashley Furniture on other hand had great choices and my needs was taken care of immediately! My hats off to the sales person for her great service and being able to take care of my needs. She made me feel very important! Thank you and I shall return and tell my friends all about my experience!

Yolanda was very informative and knowledgeable about the furniture that was purchased. I will definitely come see her again when it’s time to get the King set.

Great sale and furniture...more useful furniture this year unlike American signature which looks like you walked into a Kardashian home..and the clearance section is waaay better then American signature

Tonya was very nice and helpful in choosing a mattress!

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Nice experience

It depends entirely. If you plan on purchasing solely online with no assistance from customer service, go ahead. But you better hope you don’t run into a problem. There was a piece I saw online that wasn’t going to be available for another 15 weeks (delivery), so I tried to see if it was available in any Ashley store. I was willing to drive far, that’s how bad I wanted the piece. I called over 5 stores, kept getting transferred, kept getting hung up on, referred back to main corporate customer service line, and never actually got through to any individual store to inquire if they sold the piece! No one literally no one could assist me. I tried for over an hour and finally gave up. I was willing to pay and drive to get this piece, but I guess Ashley furniture doesn’t want sales bad enough. Their customer service overall could use major improvement.

This is the worst furniture store ever i bought a bed set was supposed to be deliver in a few days they never called me to tell me the order got pushed back I called multiple times and they kept pushing the order back The worst service ever very disappointed never shopping here again wouldn’t recommend it .

If I could give no star I would. I went into Ashley to get a bedroom set for my son. The actual purchasing process was ok. They were back ordered on a lot of items so he couldn’t get a full bedroom set. I received a notification saying my items would be delivered May 30/31, which is what the store told me. On the 31 it was an hour pass my delivery window so I called and was told oh no your order is June 2nd. I was going to return the items but it would take 6 weeks for a refund. On June 2nd they brought and assembled my items but did not take the old mattress away ( they told me in the store that I had to pay for it to be removed). The delivery driver lied to my mother telling her that they had no mattress bags and would have someone out in the next couple of days. 4 days later (June 6) I called the 1800 number and the associate apologized and stated that he saw where I paid for the removal and wasn’t sure what was going on. So he put in a help ticket for me and said I would hear something in 48 hours. 4 days later (June 10th) I called back only for them to makes notes on the account as to why they cannot come and get the mattress. They said it was soiled and that they took pictures of the mattress that day and they only take clean mattresses. I stated that they were two days late with the delivery so the mattress was outside waiting for them and if they had come on the right day it would’ve been so dirty. So now they are saying that I did not pay for removal and it would have been a courtesy. 🤯🤯🤯 so now that I want a refund to pay someone to come and get this mattress it was a courtesy and I’m not entitled to any type of compensation. But the store and the associate that made the case for me both informed me that I did pay for this service. Buyer beware … once they get your money they don’t care. This is my first and last experience with them.

I ordered a living room and bedroom set in March. In May I had not received anything so I cancelled my living room set. Finally got my delivery on June 1st and my chest, drawers and mattress was forgotten. Finally got a reschedule date for the remaining items except the mattress. Someone cancelled the mattress instead of the sofa. I've been fighting to speak someone about getting my mattress back on my account. I've called the store several times, can't ever get the manager or the sales person because I'm told I have to speak with her. She's the only one that can do it. I'm so over this!! I will never shop at this store AGAIN!!

I really would like to give a negative star. I ordered my mom a kitchen dining room set for CHRISTMAS. While in the store, no salesperson offered any assistance until I had to get someone’s attention. After placing the order, the furniture was not delivered until mid January and the kitchen chairs were extremely damaged. A technician did not show up until late February and never let us know the next steps to replacing the furniture. I had to constantly call and was told that ANOTHER technician would need to come and survey the chairs for damage. FINALLY, the damaged chairs were replaced on MAY 11th!!! And they still have some damage!!! Now we are waiting for yet another technician to come to repair the damaged chairs. I will never be purchasing anything from this company again and will let all of my friends, family and acquaintances know not to do the same.

Yolanda is an AMAZING sales rep hence only reason they got my sale. Tina the verifier didn’t want to do her JOB, So i had to make calls to verify as well as Yolanda. Bought a few things on clearance besides regular order, that I had to pick up myself. Send a PAID MOVINC COMPANY OUT TO GET AND they forgot THE POWER cord. Had to argue with the “office manager” for 5 minutes with her telling me it doesn’t come with a power cord. What a nightmare. Signature furniture had better stuff down the street but Yolanda was very nice and helpful.

Got about 10 employees in there and not ONE spoke as they were standing alone at a piece of furniture or even walking alone. One walking and talking on her phone. Not even a greeting. I had to flag one of the guys down. Trying to get him a sale ... but needed it delivered to another state conversation got real short quick. I was told I didn't even come here but I still did.

HORRIBLE HORRIBLE HORRIBLE EXPERIENCE!! I know that it’s Covid but we received broken furniture. The delivery contractor that they hired literally dropped our sectional onto the ground. I called and reported it to Ashley’s customer service. They didn’t replace it as any other furniture store would. They wanted to repair it but there’s no way to repair it because the technician discovered the the FRAME IS BROKEN!! We’ve been going back and forth with them for 11 months!!!! The warranty company said that we needed to stay on them but WHY?!?!? Shouldn’t they desire to provide quality to their PAYING CUSTOMERS?????? Rooms To Go immediately replaced our dinette set for a stitching issue within the month we initially received it and WITHOUT HESITATION! ALSO, we purchased an area rug and two throw pillows mid February. We were given a direct ship delivery date for two days later. An entire month goes by, so we decided to travel to the store to check on the update for the sectional and the delivery issue only to find out that allllll three items were on back order. However, no one from Ashley thought to call us about the update!! We immediately requested a refund for the rug and the pillows. We’re never shopping at ASHLEY AGAIN!! BUYERS BEWARE!!!